RURAL METRO CORP /DE/
10-Q, 1996-05-15
LOCAL & SUBURBAN TRANSIT & INTERURBAN HWY PASSENGER TRANS
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<PAGE>   1
                                    FORM 10-Q

                       SECURITIES AND EXCHANGE COMMISSION

                             WASHINGTON, D.C. 20549

            /X/ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(D) OF
                       THE SECURITIES EXCHANGE ACT OF 1934

                  For the quarterly period ended March 31, 1996

                                       OR

            / / TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(D) OF
                       THE SECURITIES EXCHANGE ACT OF 1934

              For the transition period from              to

                         Commission file number 0-22056

                             RURAL/METRO CORPORATION
             (Exact name of Registrant as specified in its charter)

              DELAWARE                                            86-0746929
    (State or other jurisdiction                              (I.R.S. Employer
  of incorporation or organization)                          Identification No.)



                          8401 EAST INDIAN SCHOOL ROAD
                               SCOTTSDALE, ARIZONA
                                      85251
                    (Address of principal executive offices)
                                   (Zip Code)



                                 (602) 994-3886
              (Registrant's telephone number, including area code)

Indicate by check mark whether the Registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter period that the Registrant was
required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days.                 Yes  X       No
                                                       ---         ---

At May 13, 1996 there were 10,830,981 shares of Common Stock outstanding,
exclusive of treasury shares held by the Registrant.
<PAGE>   2
                             RURAL/METRO CORPORATION

                            INDEX TO QUARTERLY REPORT

                                  ON FORM 10-Q

<TABLE>
<CAPTION>
                                                                            Page
                                                                            ----
<S>                                                                         <C>
Part  I.  Financial Statements                                             
                                                                           
       Item 1.       Consolidated Financial Statements:                    
                                                                           
                     Consolidated Balance Sheets                              3
                                                                           
                     Consolidated Statements of Income                        4
                                                                           
                     Consolidated Statements of Cash Flows                    5
                                                                           
                     Notes to Consolidated Financial Statements               6
                                                                           
       Item 2.       Management's Discussion and Analysis of Financial     
                     Condition and Results of Operations                      9
                                                                           
Part II.  Other Information                                                
                                                                           
       Item 6a.      Exhibits                                                13
                                                                           
       Signatures                                                            14
</TABLE>
                                                                         
<PAGE>   3
                             RURAL/METRO CORPORATION
                           CONSOLIDATED BALANCE SHEETS
                        MARCH 31, 1996 AND JUNE 30, 1995
                                 (IN THOUSANDS)

<TABLE>
<CAPTION>
                                                  March 31,        June 30,
                                                    1996             1995
                                                 ----------       ---------
                                                 (Unaudited)

                                     ASSETS
<S>                                              <C>              <C>      
CURRENT ASSETS
    Cash and cash equivalents                    $   2,568        $     900
    Accounts receivable, net                        62,626           41,090
    Inventories                                      3,593            3,296
    Prepaid expenses and other                       6,319            3,466
                                                 ---------        ---------
       Total current assets                         75,106           48,752

PROPERTY AND EQUIPMENT, net                         43,778           31,510

INTANGIBLE ASSETS, net                              83,972           73,558

OTHER ASSETS                                         3,317            5,610
                                                 ---------        ---------
                                                 $ 206,173        $ 159,430
                                                 =========        =========

                      LIABILITIES AND STOCKHOLDERS' EQUITY
CURRENT LIABILITIES
    Accounts payable                              $   2,668        $   5,048
    Accrued expenses                                 10,637            8,969
    Current portion of long-term debt                 6,298            8,377
                                                  ---------        ---------
       Total current liabilities                     19,603           22,394

LONG-TERM DEBT, net of current portion               87,062           53,282

NON-REFUNDABLE SUBSCRIPTION INCOME                   11,958           10,917

DEFERRED INCOME TAXES                                 7,667            4,957

OTHER LIABILITIES                                     2,154            2,232
                                                  ---------        ---------
       Total liabilities                            128,444           93,782
                                                  ---------        ---------

STOCKHOLDERS' EQUITY
    Preferred Stock                                     ---              ---
    Common stock                                         96               90
    Additional paid-in capital                       56,245           52,431
    Retained earnings                                24,373           15,912
    Deferred compensation                            (1,746)          (1,546)
    Treasury stock                                   (1,239)          (1,239)
                                                  ---------        ---------
       Total stockholders' equity                    77,729           65,648
                                                  ---------        ---------
                                                  $ 206,173        $ 159,430
                                                  =========        =========
</TABLE>


              The accompanying notes are an integral part of these
                          consolidated balance sheets.

                                                                             -3-
<PAGE>   4
                             RURAL/METRO CORPORATION
                        CONSOLIDATED STATEMENTS OF INCOME
           FOR THE THREE AND NINE MONTHS ENDED MARCH 31, 1996 AND 1995
                                   (UNAUDITED)
                    (IN THOUSANDS, EXCEPT PER SHARE AMOUNTS)

<TABLE>
<CAPTION>
                                         Three Months Ended March 31,       Nine Months Ended March 31,
                                         ----------------------------       --------------------------- 
                                           1996              1995              1996              1995
                                           ----              ----              ----              ----
<S>                                       <C>               <C>              <C>               <C>     
REVENUE                                 
      Ambulance services                  $51,789           $33,159          $143,246          $ 87,566
      Fire protection services              9,813             8,022            28,503            23,820
      Other                                 3,382             2,605             9,837             8,630
                                          -------           -------          --------         ---------
               Total revenue               64,984            43,786           181,586           120,016
                                          -------           -------          --------          --------
OPERATING EXPENSES                      
      Payroll and employee benefits        34,596            23,393            98,198            64,498
      Provision for doubtful accounts       8,138             5,522            22,445            15,356
      Depreciation                          2,571             1,636             7,063             4,593
      Amortization of intangibles             888               495             2,574             1,312
      Other operating expenses             12,016             8,475            34,378            23,740
                                          -------           -------          --------          --------
               Total expenses              58,209            39,521           164,658           109,499
                                          -------           -------          --------          --------
                                        
OPERATING INCOME                            6,775             4,265            16,928            10,517
                                        
INTEREST EXPENSE, net                       1,706               771             4,136             1,837
                                          -------           -------          --------          --------
INCOME BEFORE INCOME TAXES                  5,069             3,494            12,792             8,680
                                        
PROVISION FOR INCOME TAXES                  2,080             1,444             5,305             3,536
                                          -------           -------          --------          --------
NET INCOME                                $ 2,989           $ 2,050          $  7,487          $  5,144
                                          =======           =======          ========          ========
EARNINGS PER COMMON STOCK AND           
     COMMON STOCK EQUIVALENT                $0.31             $0.25             $0.79             $0.64
                                            =====             =====             =====             =====
WEIGHTED AVERAGE NUMBER OF              
     COMMON STOCK AND COMMON            
     STOCK EQUIVALENTS OUTSTANDING          9,735             8,253             9,522             8,063
</TABLE>

        The accompanying notes are an integral part of these consolidated
                             financial statements.

                                                                             -4-
<PAGE>   5
                             RURAL/METRO CORPORATION
                      CONSOLIDATED STATEMENTS OF CASH FLOWS
                FOR THE NINE MONTHS ENDED MARCH 31, 1996 AND 1995
                                   (UNAUDITED)
                                 (IN THOUSANDS)

<TABLE>
<CAPTION>
                                                                1996            1995
                                                              --------        --------
<S>                                                           <C>             <C>     
CASH FLOW FROM OPERATING ACTIVITIES                          
   Net income                                                 $  7,487        $  5,144
   Adjustments to reconcile net income to cash               
        provided by (used in) operations --                  
      Depreciation and amortization                              9,637           5,905
      Amortization of deferred compensation                        459             320
      Amortization of gain on sale of real estate                  (78)            (78)
      Provision for doubtful accounts                           22,445          15,356
      Change in assets and liabilities, net of               
           effect of businesses acquired --                  
      Increase in accounts receivable                          (40,368)        (27,102)
      Increase in inventories                                     (279)           (331)
      Decrease (increase) in prepaid expenses and other         (1,673)          1,029
      Increase (decrease) in accounts payable                   (2,865)            635
      Increase in accrued expenses and other                       307             256
      Increase in nonrefundable subscription income                362             596
      Increase (decrease) in deferred income taxes               1,837            (238)
                                                              --------        --------
         Net cash provided by (used in) operating activities    (2,729)          1,492
                                                              --------        --------
                                                             
CASH FLOW FROM FINANCING ACTIVITIES                          
   Borrowings on revolving credit facility, net                 40,600          30,193
   Repayment of debt and capital lease obligations             (17,474)         (7,010)
   Borrowings of debt                                            2,016           1,003
   Issuance of common stock                                      2,070             688
                                                              --------        --------
         Net cash provided by financing activities              27,212          24,874
                                                              --------        --------
                                                             
CASH FLOW FROM INVESTING ACTIVITIES                          
   Capital expenditures                                        (13,806)         (7,977)
   Increase in other assets                                       (122)            ---
   Cash paid for businesses acquired                            (8,887)        (27,380)
                                                              --------        --------
         Net cash used in investing activities                 (22,815)        (35,357)
                                                              --------        --------
                                                             
INCREASE (DECREASE) IN CASH AND CASH EQUIVALENTS                 1,668          (8,991)
                                                             
CASH AND CASH EQUIVALENTS, Beginning of period                     900           9,849
                                                              --------        --------
CASH AND CASH EQUIVALENTS, End of period                      $  2,568        $    858
                                                              ========        ========
</TABLE>



        The accompanying notes are an integral part of these consolidated
                             financial statements.

                                                                             -5-
<PAGE>   6
                             RURAL/METRO CORPORATION
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
                                 MARCH 31, 1996

The accompanying unaudited consolidated financial statements have been prepared
in accordance with generally accepted accounting principles for interim
financial information and the instructions to Form 10-Q. Accordingly, they do
not include all information and footnotes required by generally accepted
accounting principles for complete financial statements.

(1)      INTERIM RESULTS

         In the opinion of management, the consolidated financial statements for
         the three month and nine month periods ended March 31, 1996 and 1995
         include all adjustments, consisting only of normal recurring
         adjustments necessary for a fair statement of the consolidated
         financial position and results of operations for that period.

         The results of operations for the three month and nine month periods
         ended March 31, 1996 and 1995 are not necessarily indicative of the
         results of operations for a full fiscal year.

(2)      ACQUISITIONS

         During the nine months ended March 31, 1996 the Company purchased the
         stock of ambulance service providers operating in New York state and
         Alabama, the assets of ambulance service providers operating in Ohio,
         Texas, South Carolina and Georgia and the stock of a fire service
         company operating in Oregon.

         The acquisitions were accounted for as purchases in accordance with
         Accounting Principles Board Opinion No. 16 (APB16) and, accordingly,
         the purchased assets and assumed liabilities were recorded at their
         estimated fair values at each respective acquisition date.

         The aggregate purchase price consisted of the following:

<TABLE>
<CAPTION>
                                                  (in thousands)

<S>                                                   <C>    
                      Cash                            $ 8,887
                      Rural/Metro common stock            903
                      Notes payable to sellers          2,718
                      Assumption of liabilities         2,157
                                                      -------
                                                      $14,665
                                                      =======
</TABLE>

         The common stock has been valued based upon certain restrictions placed
         on its subsequent resale.

         During October 1995 and March 1996, subsidiaries of the Company merged
         with and into two ambulance service providers operating in Indiana and
         an ambulance service provider operating in Ohio. The Company issued an
         aggregate of 405,077 shares of its common stock in exchange for all of
         the issued and outstanding stock of the acquired companies. The
         transactions were accounted for as pooling-of-interests in accordance
         with APB16.

         The unaudited pro forma combined condensed statements of income for the
         fiscal year ended June 30, 1995 and the nine months ended March 31,
         1996 give effect to the acquisitions as if each had been consummated as
         of the beginning of each respective period.

         The pro forma combined condensed financial statements do not purport to
         represent what the Company's actual results of operations or financial
         position would have been had such transactions in fact occurred on such
         dates. The pro forma combined condensed statements of income also do
         not purport to project the results of operations of the Company for the
         current year or for any future period.


                                                                             -6-
<PAGE>   7
                             RURAL/METRO CORPORATION
           UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENTS OF INCOME
                        FOR THE YEAR ENDED JUNE 30, 1995
                  AND FOR THE NINE MONTHS ENDED MARCH 31, 1996
                    (IN THOUSANDS, EXCEPT PER SHARE AMOUNTS)

<TABLE>
<CAPTION>
                                                            YEAR ENDED
                                                          JUNE 30, 1995
                                                     -------------------------
                                                                      PROFORMA
                                                     HISTORICAL       COMBINED
                                                     ----------       --------
<S>                                                  <C>             <C>     
      Revenue                                         $171,583        $236,588
      Income before extraordinary item                $  7,593        $ 11,228
      Earnings per share before extraordinary item       $0.92           $1.15
        
        
                                                          NINE MONTHS ENDED
                                                           MARCH 31, 1996
                                                     -------------------------
                                                                      PROFORMA
                                                     HISTORICAL       COMBINED
                                                     ----------       --------
     Revenue                                         $181,586        $194,227
     Net income                                      $  7,487        $  8,293
     Earnings per share                                 $0.79           $0.86
</TABLE>
         Pro forma adjustments include adjustments to: (i) reflect amortization
         of the cost in excess of the fair value of net assets acquired 
         (ii) adjust payroll and related expenses for the effect of certain
         former owners of the acquired businesses not being employed by the
         Company and to reflect the difference between the actual
         compensation paid to officers of the businesses acquired and the lower
         level of aggregate compensation such individuals would have received
         under the terms of employment agreements executed by the Company and
         such individuals; (iii)adjust other operating expenses to reflect the
         reduction of expenses related to certain real estate and buildings not
         acquired and sellers' costs incurred in connection with the sale of
         their respective businesses; (iv) adjust interest expense to reflect
         interest expense related to debt issued in connection with the
         acquisitions; and, (v) adjust income taxes to reflect the tax effect of
         the adjustments and the tax effect of treating all of the acquisitions
         as if they had C corporation status.

         Subsequent to March 31, 1996, the Company purchased the assets of
         ambulance service providers operating in New York and the stock of an
         ambulance service provider operating in South Dakota. The aggregate
         purchase price was $4.1 million. The Company paid cash of $2.9 million,
         issued notes payable to sellers of $0.7 million, issued 3,464 shares of
         the Company's common stock valued at $0.1 million and assumed $0.4
         million of liabilities. These transactions were accounted for as
         purchases in accordance with APB16.

(3)      CREDIT AGREEMENTS AND BORROWINGS

         During September 1995, the Company funded a fully underwritten credit
         agreement for a $125 million revolving credit facility. The Company
         used the proceeds from the facility to repay the Company's existing
         revolving credit facility and its notes payable. Approximately $75.5
         million was outstanding on the credit facility at March 31, 1996.

         During April 1996, the Company issued 1,367,500 shares of its common
         stock in a public stock offering. The Company used the net proceeds of
         approximately $34.8 million to repay a portion of its revolving credit
         facility.

                                                                             -7-
<PAGE>   8
ITEM 2 --  MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND 
           RESULTS OF OPERATIONS

GENERAL

The Company derives its revenue primarily from fees charged for ambulance and
fire protection services. The Company provides ambulance services in response to
emergency medical calls ("911" emergency ambulance services) and non-emergency
transport services (general transport services) to patients on both a
fee-for-service basis and non-refundable subscription fee basis.  Per transport
revenue depends on various factors, including the mix of rates between existing
markets and new markets and the mix of activity between "911" emergency
ambulance services and general transport services as well as other competitive
factors. Fire protection services are provided either under contracts with 
municipalities or fire districts or on a non-refundable subscription fee basis 
to individual homeowners or commercial property owners.

Ambulance service fees are recorded net of Medicare, Medicaid and other
reimbursement limitations and are recognized when services are provided.
Payments received from third-party payors represent a substantial portion of the
Company's ambulance service fee receipts. Provision for doubtful accounts is
made for the expected difference between ambulance services fees and amounts
actually collected. The Company's provision for doubtful accounts generally is
higher with respect to collections to be derived directly from patients than for
collections to be derived from third-party payors and generally is higher for
"911" emergency ambulance services than for general ambulance transport
services.

Because of the nature of the Company's ambulance services, it is necessary to
respond to a number of calls, primarily "911" emergency ambulance service
calls, which may not result in transports.  Results of operations are discussed
below on the basis of actual transports since transports are more directly
related to revenue.  Expenses associated with calls that do not result in
transports are included in operating expenses.  The percentage of calls not
resulting in transports varies substantially depending upon the mix of general
transport and "911" emergency ambulance service calls in the Company's markets
and is generally higher in markets in which the calls are primarily "911"
emergency ambulance service calls.  Rates in the Company's markets take into
account the anticipated number of calls that may not result in transports.  The
Company does not separately account for expenses associated with calls that do
not result in transports.

Revenue generated under fire protection services contracts is recognized over
the life of the contract. Subscription fees received in advance are deferred and
recognized over the term of the subscription agreement, which is generally one
year.

Other revenue consists primarily of fees associated with alternative
transportation services and is recognized when the services are provided.

Other operating expenses consist primarily of rent and related occupancy
expenses, maintenance and repairs, insurance, fuel and supplies, travel and
professional fees.

THREE MONTHS ENDED MARCH 31, 1996 COMPARED TO THREE MONTHS ENDED MARCH 31, 1995

REVENUE

Total revenue increased $21.2 million, or 48.4%, from $43.8 million for the
three months ended March 31, 1995 to $65.0 million for the three months ended
March 31, 1996. Approximately $15.2 million of this increase resulted from the
acquisition of ambulance service providers during the last quarter of fiscal
1995 and the first three quarters of fiscal 1996. Ambulance services revenue in
markets served by the Company in both of the three month periods ended March 31,
1995 and 1996 increased by 10.2%. Fire protection services revenue increased by
$1.8 million, or 22.5%, from $8.0 million for the three months ended March 31,
1995 to $9.8 million for the three months ended March 31, 1996.



                                                                             -8-
<PAGE>   9
Total ambulance transports increased by 61,000, or 63.2%, from 122,000 for the
three months ended March 31,1995 to 183,000 for the three months ended March 31,
1996. The acquisition of eleven ambulance service companies during the last
quarter of fiscal 1995 and the first three quarters of fiscal 1996 accounted for
57,000 of these additional transports.

Fire protection services revenue increased due to revenue generated from new
fire protection contracts awarded to the Company through competitive bidding and
due to rate increases for fire protection services. The increase also resulted
from the acquisition of a fire service company during the first quarter of
fiscal 1996.

OPERATING EXPENSES

Payroll and employee benefit expenses increased $11.2 million, or 47.9%, from
$23.4 million for the three months ended March 31, 1995 to $34.6 million for the
three months ended March 31, 1996. This increase was primarily due to the
acquisition of eleven ambulance service providers during the last quarter of
fiscal 1995 and the first three quarters of fiscal 1996.

Provision for doubtful accounts increased $2.6 million, or 47.3%, from $5.5
million for the three months ended March 31, 1995 to $8.1 million for the three
months ended March 31, 1996. Provision for doubtful accounts decreased from
12.6% of total revenue for the three months ended March 31, 1995 to 12.5% of
total revenue for the three months ended March 31, 1996, reflecting the effect
of the acquisition of ambulance service providers operating in markets with
higher receivable collections as a result of a greater mix of general transport
activity.

Depreciation increased $0.9 million, or 56.3% from $1.6 million for the three
months ended March 31, 1995 to $2.5 million for the three months ended March 31,
1996, primarily as a result of increased property and equipment from recent
acquisition activity.

Amortization of intangibles increased by $0.4 million, or 80.0%, from $0.5
million for the three months ended March 31, 1995 to $0.9 million for the three
months ended March 31, 1996. This increase was the result of increased
intangible assets caused by recent acquisition activity. Amortization of
intangibles increased from 1.1% of total revenue for the three months ended
March 31, 1995 to 1.4% for the three months ended March 31, 1996.

Other operating expenses increased approximately $3.5 million, or 41.2%, from
$8.5 million for the three months ended March 31, 1995 to $12.0 million for the
three months ended March 31, 1996, primarily due to increased expenses
associated with the operation of the eleven ambulance service providers acquired
during the last quarter of fiscal 1995 and the first three quarters of fiscal
1996. Other operating expenses decreased from 19.4% of total revenue for the
three months ended March 31, 1995 to 18.5% of total revenue for the three months
ended March 31, 1996 as a result of operational efficiencies.

Interest expense increased by $0.9 million from $0.8 million for the three
months ended March 31, 1995 to $1.7 million for the three months ended March 31,
1996. This increase was caused by higher debt balances, reflecting increased
borrowings on the Company's revolving credit facility.

NINE MONTHS ENDED MARCH 31, 1996 COMPARED TO NINE MONTHS ENDED MARCH 31, 1995

REVENUE

Total revenue increased $61.6 million, or 51.3%, from $120.0 million for the
nine months ended March 31, 1995 to $181.6 million for the nine months ended
March 31, 1996. Approximately $45.5 million of this increase resulted from the
acquisition of ambulance service providers during the last quarter of fiscal
1995 and the first three quarters of fiscal 1996. Fire protection services
revenue increased by $4.7 million and other revenue increased by $1.2 million.





                                                                             -9-
<PAGE>   10
Total ambulance transports increased by 203,000, or 64.0%, from 317,000 for the
nine months ended March 31, 1995 to 520,000 for the nine months ended March 31,
1996. The acquisition of eleven ambulance service companies during the last
quarter of fiscal 1995 and the first three quarters of fiscal 1996 accounted for
188,000 of these additional transports.

Fire protection services revenue increased due to revenue generated from new
fire protection contracts awarded to the Company through competitive bidding and
due to rate increases for fire protection services. The increase also resulted
from the acquisition of a fire service company during the first quarter of
fiscal 1996.

OPERATING EXPENSES

Payroll and employee benefit expenses increased $33.7 million, or 52.2%, from
$64.5 million for the nine months ended March 31, 1995 to $98.2 million for the
nine months ended March 31, 1996. This increase was primarily due to the
acquisition of eleven ambulance service providers during the last quarter of
fiscal 1995 and the first three quarters of fiscal year 1996.

Provision for doubtful accounts increased $7.1 million, or 46.1%, from $15.4
million for the nine months ended March 31, 1995 to $22.5 million for the nine
months ended March 31, 1996. Provision for doubtful accounts decreased from
12.8% of total revenue for the nine months ended March 31, 1995 to 12.4% of 
total revenue for the nine months ended March 31, 1996 reflecting the effect 
of the acquisition of ambulance service providers operating in markets with 
higher receivable collections as a result of a greater mix of general 
transport activity.

Depreciation increased $2.5 million, or 54.3%, from $4.6 million for the nine
months ended March 31, 1995 to $7.1 million for the nine months ended March 31,
1996, primarily due to increased property and equipment from recent acquisition
activity.

Amortization of intangibles increased by $1.3 million, from $1.3 million for the
nine months ended March 31, 1995 to $2.6 million for the nine months ended March
31, 1996. This increase was the result of increased intangible assets caused by
recent acquisition activity. Amortization of intangibles increased from 1.1% of
total revenue for the nine months ended March 31, 1995 to 1.4% for the nine
months ended March 31, 1996.

Other operating expenses increased approximately $10.7 million, or 45.1% from
$23.7 million for the nine months ended March 31, 1995 to $34.4 million for the
nine months ended March 31, 1996, primarily due to increased expenses associated
with the operation of the eleven ambulance service providers acquired during the
last quarter of fiscal 1995 and the first three quarters of fiscal 1996. Other
operating expenses decreased from 19.8% of total revenue for the nine months
ended March 31, 1995 to 18.9% of total revenue for the nine months ended March
31, 1996 as a result of operational efficiencies.

Interest expense increased by $2.3 million from $1.8 million for the nine months
ended March 31, 1995 to $4.1 million for the nine months ended March 31, 1996.
This increase was caused by higher debt balances, reflecting increased
borrowings on the Company's revolving credit facility.

LIQUIDITY AND CAPITAL RESOURCES

Historically, the Company has financed its cash requirements principally through
cash flow from operating activities, term and revolving indebtedness, capital
equipment lease financing, and the sale of stock through an initial public
offering in July 1993, subsequent public stock offerings in May 1994 and April
1996, and the on-going exercise of stock options previously issued.






                                                                            -10-
<PAGE>   11
During the nine months ended March 31, 1996 the Company used cash flow of $2.7
million, compared with cash flow generated by operations of $1.5 million for the
nine months ended March 31, 1995.

During September 1995, the Company funded a fully underwritten credit agreement
for a $125 million revolving credit facility. The Company used the proceeds from
the facility to repay the Company's existing revolving credit facility and its
notes payable. Approximately $75.5 million was outstanding on the credit
facility at March 31, 1996.

During the nine months ended March 31, 1996 the Company purchased the stock of
ambulance service providers operating in New York state and Alabama, the assets
of ambulance service providers operating in Ohio, Texas, South Carolina and
Georgia and the stock of a fire service company operating in Oregon. The
aggregate purchase price was $14.7 million. The Company paid cash of $8.9
million, issued notes payable to sellers totaling $2.7 million, issued 67,606
shares of Rural/Metro common stock valued at $0.9 million and assumed $2.2
million of liabilities. The cash portion of the acquisitions was funded through
operating cash flow and through the Company's revolving credit facility. These
transactions were accounted for as purchases in accordance with Accounting
Principles Board Opinion No.16 (APB16).

During October 1995 and March 1996, subsidiaries of the Company merged with and
into two ambulance service providers operating in Indiana and an ambulance
service provider operating in Ohio. The Company issued an aggregate of 405,077
shares of its common stock in exchange for all of the issued and outstanding
stock of the acquired companies. The transactions were accounted for as
pooling-of-interests in accordance with APB16.

During August 1995, the Company registered for offer and sale up to 2,283,658
shares of common stock under a shelf registration statement. Approximately
337,000 shares included in this statement have been issued through April 1996 in
connection with acquisitions.

During April 1996, the Company issued 1,367,500 shares of its common stock in a
public stock offering. The Company used the net proceeds of approximately $34.8
million to repay a portion of its revolving credit facility.

Subsequent to March 31, 1996, the Company purchased the assets of ambulance
service providers operating in New York and the stock of an ambulance service
provider operating in South Dakota. The aggregate purchase price was $4.1
million. The Company paid cash of $2.9 million, issued notes payable to sellers
of $0.7 million, issued 3,464 shares of the Company's common stock valued at
$0.1 million and assumed $0.4 million of liabilities. These transactions were
accounted for as purchases in accordance with APB16.

The Company expects that cash flow from operations and additional borrowing
capacity will be sufficient to meet its operating and capital needs for existing
operations as well as to fund certain service area expansion and acquisitions
for the twelve months subsequent to March 31, 1996. The Company is engaged in an
active acquisition program. The Company intends to fund any acquisitions that it
consummates through the use of cash from operations, credit facilities, seller
notes payable and the issuance of common stock. In addition, the Company may
seek to raise additional capital through public or private debt or equity
financing. The availability of these capital sources will depend upon prevailing
market conditions, interest rates and the financial condition of the Company.


                                                                            -11-
<PAGE>   12
                    RURAL/METRO CORPORATION AND SUBSIDIARIES

PART II --    OTHER INFORMATION

     Item 6a.    Exhibits:

                 10.16(c)    Form of Change of Control Agreement by and between
                             Registrant and the following executive officers, 
                             dated as indicated:

                             Executive Officer                 Date Signed
                             -----------------                 -----------
                             Warren S. Rustand                 November 3, 1995
                             James H. Bolin                    December 1, 1995
                             Robert T. Edwards                 December 1, 1995
                             Mark E. Liebner                   December 1, 1995
                             John E. Stuart                    December 1, 1995

                 10.16(d)    Employment Agreement by and between Registrant and
                             Warren S. Rustand dated November 3, 1995.
                             
                 21.         Subsidiaries

                 27.         Financial Data Schedule


                                                                            -12-
<PAGE>   13
                                   SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.

                                         RURAL/METRO CORPORATION





Date: May 15, 1996                       By /s/  W. R. Crowell
                                            ------------------------------------
                                              W. R. Crowell, Vice President
                                                and Principal Accounting Officer









                                                                            -13-

<PAGE>   1
                                                                EXHIBIT 10.16(c)


December 1, 1995
[Full Name]
c/o Rural/Metro Corporation
8401 East Indian School Road
Scottsdale, Arizona  85251


                           CHANGE OF CONTROL AGREEMENT

Dear [Given Name]:

                  In order to allay the concerns of certain executives, our
Board of Directors has decided to modify Section 9 of the Change of Control
Agreement that Rural/Metro Corporation ("Rural/Metro") previously offered to
you. Rather than preparing an amendment to the Change of Control Agreement,
Rural/Metro has decided to replace the original Change of Control Agreement in
its entirety with this Change of Control Agreement (the "Agreement"). This
Agreement is identical to the original Agreement with the exception of the
changes made in Sections 3, 9, and 20.

                  Please bear in mind that these benefits are being offered only
to a few, selected employees and we accordingly ask that you refrain from
discussing this special program with others. Also, please note that the special
benefits package described below will only be effective if you sign the extra
copy of this Change of Control Agreement (the "Agreement") which is enclosed and
return it to me on or before December 31, 1995.

                  In this Agreement, Rural/Metro and its subsidiaries are
collectively referred to as the "Company".

                  1.       TERM OF AGREEMENT.

                  This Agreement is effective immediately and will continue in
effect as long as you are actively employed by Rural/Metro, unless you and
Rural/Metro agree in writing to its termination.

                  2.       SEVERANCE PAYMENT.

                  If your employment with the Company is terminated without
"Cause" (as defined in Section 8) within two years following a Change of
Control, you will receive the "Severance Payment" described below. The Severance
Payment also will be payable if you terminate your employment for "Good Reason"
(as defined in Section 7) within two years following a Change of Control.

                  The "Severance Payment" is a lump sum payment equal to the sum
of: (a) 150% of your annualized base salary as of the day on which the Change of
Control occurs; plus (b) 150% of an amount equal to the incentive compensation
paid or payable to you pursuant to our Management Incentive Program on account
of performance during the calendar year immediately preceding the calendar year
in which the Change of Control occurs plus any other bonuses or incentive
compensation paid or payable to you for such year; less (c) the full amount of
any payments to which you may be entitled due to your termination pursuant to
the terms of your "Employment Agreement" (as defined in Section 20), any
applicable law, or otherwise.

                  The Severance Payment will be paid in one lump sum within five
days following your termination of employment.

                  The Severance Payment will not be payable if your employment
is terminated for Cause, if you terminate your employment without Good Reason,
or if your employment is terminated by reason of your "Disability" (as defined
in Section 10(d)) or your death. In addition, the Severance Payment will not be
payable if your employment is terminated by you or the Company for any or no
reason before a Change of Control occurs or more than two years after a Change
of Control has occurred.
<PAGE>   2
[Full Name]
December 1, 1995
Page 2



                  In order to receive the Severance Payment, you must execute
any release reasonably requested by Rural/Metro of claims that you may have
pursuant to this Agreement (but not any other claims).

                  The Severance Payment will be payable without regard to
whether you look for or obtain alternative employment following your termination
of employment with the Company.

                  3.       ACCELERATION OF OR PAYMENT FOR OPTIONS.

                  Except as otherwise noted below, if an agreement is entered
into that will result in a Change of Control, before the Change of Control
occurs the "Senior Committee" will accelerate the exercisability of any options
you hold to acquire Company stock pursuant to the Rural/Metro Corporation 1992
Stock Option Plan (the "1992 Plan") that, pursuant to their terms, are not yet
exercisable (the "Existing Options"). For this purpose, the "Senior Committee"
is the "Senior Committee" established pursuant to the 1992 Plan.

                  The Senior Committee will not be obligated to accelerate the
exercisability of Existing Options (although it may if it so chooses) if any
party to the agreement expressly indicates, in a writing addressed to the Senior
Committee, that it intends to use pooling of interest accounting for all or any
part of the transaction and the Senior Committee, based on the advice of its
advisors, concludes (a) that pooling of interests accounting is available to
such party for all or any portion of the transaction, and (b) that the
availability of pooling of interests accounting will be jeopardized if the
Senior Committee accelerates the exercisability of the Existing Options.

                  If you are employed by the Company on the day on which a
Change of Control occurs and at that time you hold any Existing Options that are
not accelerated pursuant to the preceding paragraphs, you may be entitled to
receive a special "Option Payment".

                  The Option Payment will only be payable if all of the
following conditions are met: (a) you are employed by the Company on the day on
which the Change of Control occurs; (b) the exercisability of the Existing
Options is not accelerated by action of the Senior Committee or otherwise on a
basis that allows you to exercise your options prior to the Change of Control;
(c) the Existing Options are not replaced by other options on the stock of the
acquirer (the "Replacement Options"), which the Senior Committee, as constituted
immediately prior to the Change of Control, in its discretion, determines to be
comparable; and (d) Rural/Metro does not continue as a publicly held corporation
required to be registered pursuant to the provisions of the Securities Exchange
Act of 1934 following the Change of Control, or if Rural/Metro does continue as
a registered publicly held corporation, the Senior Committee, as constituted
immediately prior to the Change of Control, determines, in its discretion, that
Rural/Metro has undergone a fundamental change such that the value of the
Existing Options after the Change of Control is less than 75% of the value of
the Existing Options prior to the Change of Control.

                  While the Senior Committee has the discretion to determine
whether Replacement Options are "comparable" to Existing Options for purposes of
clause (c) of the preceding paragraph, it may not consider Replacement Options
to be comparable to Existing Options unless, at a minimum, the Replacement
Options are exercisable as rapidly as the Existing Options and the Replacement
Options are structured to preserve the aggregate positive spread between the
aggregate exercise price for the Existing Options and the aggregate "Deal Value"
of the Rural/Metro stock subject to the Existing Options.

                  For purposes of this Section, the "Deal Value" of the
Rural/Metro stock is the value placed on the Rural/Metro stock by the parties
for purposes of the transaction that results in the Change of Control. If no
single transaction results in the Change of Control, or if the parties to such
transaction do not expressly agree to a value to be
<PAGE>   3
[Full Name]
December 1, 1995
Page 3



assigned to the Rural/Metro stock for purposes of such transaction, the Deal
Value of the Rural/Metro stock shall be the value that the Senior Committee
determines to be the inherent value of the Rural/Metro stock as of the date on
which the Change of Control occurs.

                  For purposes of clause (d) of the third paragraph of this
Section, the Senior Committee may use any option pricing model it chooses to
compare the value of the Existing Options before and after the Change of
Control.

                  The Option Payment for each share of stock subject to an
Existing Option will be an amount equal to the Deal Value of the Rural/Metro
stock less the option price for such share as designated in the relevant option
agreement.

                  The Option Payment for all shares subject to an Existing
Option shall be paid in one lump sum within 30 days following the occurrence of
the last event that entitles you to receive the Option Payment. Any option for
which an Option Payment is made will be automatically cancelled upon payment of
the Option Payment.

                  The Option Payment will only be made for "Existing Options".
As a result, no Option Payment will be made with respect to an option that is
exercisable prior to the day on which the Change of Control occurs, since the
term "Existing Option" does not include exercisable options.

                  Any determinations made in good faith by the Senior Committee
for purposes of this Agreement shall be final and binding on all parties.

                  4.       BENEFITS CONTINUATION.

                  If your employment is terminated by the Company without Cause,
or if you terminate your employment for Good Reason, within two years following
a Change of Control, you will continue to receive life, disability, accident and
group health insurance benefits substantially similar to those which you were
receiving immediately prior to your termination of employment for a period of
eighteen (18) months following your termination of employment. Such benefits
shall be provided on substantially the same terms and conditions as they were
provided prior to the Change of Control.

                  The Company does not intend to provide duplicative benefits.
As a result, benefits otherwise receivable pursuant to this Section shall be
reduced or eliminated if and to the extent that you receive such benefits
pursuant to your Employment Agreement.

                  Benefits otherwise receivable pursuant to this Section also
shall be reduced or eliminated if and to the extent that you receive comparable
benefits from any other source (for example, another employer).

                  5.       INCENTIVE COMPENSATION.

                  If you are employed by the Company on the day on which a
Change of Control occurs, the incentive compensation to which you will be
entitled under the Management Incentive Program for the calendar year in which
the Change of Control occurs will equal at least the "Minimum Incentive
Compensation Amount". The "Minimum Incentive Compensation Amount" will equal the
incentive compensation to which you would have been entitled if the year were to
end on the day on which the Change of Control occurs, based upon performance up
to that date. In measuring financial performance, financial results through the
date of the Change of Control will be annualized.
<PAGE>   4
[Full Name]
December 1, 1995
Page 4

                  6.       CHANGE OF CONTROL DEFINED.

                  For purposes of this Agreement, the term Change of Control
shall mean and include any one or more of the following transactions or
situations:

                           (a)      A sale, transfer, or other disposition by 
Rural/Metro through a single transaction or a series of transactions of
securities of Rural/Metro representing 30% or more of the combined voting power
of Rural/Metro's then outstanding securities to any "Unrelated Person" or
"Unrelated Persons" acting in concert with one another. For purposes of this
Section, the term "Person" shall mean and include any individual, partnership,
joint venture, association, trust, corporation, or other entity (including a
"group" as referred to in Section 13(d)(3) of the Securities Exchange Act of
1934 (the "Act")). For purposes of this Section, the term "Unrelated Person"
shall mean and include any Person other than: Rural/Metro, a wholly-owned
subsidiary of Rural/Metro, or an employee benefit plan of Rural/Metro.

                           (b)      A sale, transfer, or other disposition 
through a single transaction or a series of transactions of all or substantially
all of the assets of Rural/Metro to an Unrelated Person or Unrelated Persons
acting in concert with one another.

                           (c)      A change in the ownership of Rural/Metro 
through a single transaction or a series of transactions such that any Unrelated
Person or Unrelated Persons acting in concert with one another become the
"Beneficial Owner", directly or indirectly, of securities of Rural/Metro
representing at least 30% of the combined voting power of Rural/Metro's then
outstanding securities. For purposes of this Section, the term "Beneficial
Owner" shall have the same meaning as given to that term in Rule 13d-3
promulgated under the Act, provided that any pledgee of voting securities shall
not be deemed to be the Beneficial Owner thereof prior to its acquisition of
voting rights with respect to such securities.

                           (d)      Any consolidation or merger of Rural/Metro 
with or into an Unrelated Person, unless immediately after the consolidation or
merger the holders of the common stock of Rural/Metro immediately prior to the
consolidation or merger are the Beneficial Owners of securities of the surviving
corporation representing at least 50% of the combined voting power of the
surviving corporation's then outstanding securities.

                           (e)      During any period of two (2) years, 
individuals who, at the beginning of such period, constituted the Board of
Directors of Rural/Metro cease, for any reason, to constitute at least a
majority thereof, unless the election or nomination for election of each new
director was approved by the vote of at least two-thirds (2/3rds) of the
directors then still in office who were directors at the beginning of such
period.

                           (f)      A change in control of Rural/Metro of a 
nature that would be required to be reported in response to Item 6(e) of
Schedule 14A of Regulation 14A promulgated under the Act, or any successor
regulation of similar import, regardless of whether Rural/Metro is subject to
such reporting requirement.

                  Notwithstanding any provision herein to the contrary, the
filing of a proceeding for the reorganization of Rural/Metro under Chapter 11 of
the Federal Bankruptcy Code or any successor or other statute of similar import
shall not be deemed to be a Change of Control for purpose of this Agreement.
<PAGE>   5
[Full Name]
December 1, 1995
Page 5



                  7.       GOOD REASON DEFINED.

                  For purposes of this Agreement, "Good Reason" shall mean any
one or more of the following:

                           (a)      The assignment to you of any duties which 
are inconsistent with, or the reduction of powers or functions associated with,
your positions, duties, responsibilities and status with Rural/Metro, or a
change in your reporting responsibilities, or in the conditions of your
employment; provided that a single reduction by Rural/Metro of less than 10% (or
aggregate reductions totalling less than 10%) in your base salary as in effect
on the date hereof or as the same may be increased as provided in your
Employment Agreement is permissible and shall not constitute "Good Reason".

                           (b)      The failure of Rural/Metro to cause any 
successor to expressly assume and agree to perform this Agreement pursuant to
Section 11 hereof.

                           (c)      Any purported termination by Rural/Metro of 
your employment that is not effected by a Notice of Termination pursuant to
Subsection 10 below and/or for grounds not constituting Cause.

                           (d)      Rural/Metro relieving you of your duties.

                           (e)      Rural/Metro requiring you to relocate, 
without your express written consent to an employment location which is more
than 50 miles from your employment location on the date of the Change of
Control.

                  8.       CAUSE DEFINED.

                  For purposes of this Agreement, the term "Cause" shall be
given the meaning ascribed to such term in your Employment Agreement, as it may
be amended from time to time. If no written Employment Agreement is in effect at
the time of your termination of employment, "Cause" shall be given the meaning
ascribed to it in the last written Employment Agreement that was in effect
between you and the Company that included a definition of "Cause".

                  9.       CEILING ON BENEFITS.

                  The Internal Revenue Code (the "Code") places significant tax
burdens on you and the Company if the total payments made to you due to a Change
of Control exceed prescribed limits. For example, if your limit is $300,000 and
the total payments exceed the limit by even $1.00, you are subject to an excise
tax under Section 4999 of the Code of 20% of all amounts paid to you in excess
of $100,000. If your limit is $300,000, you will not be subject to an excise tax
if you receive exactly $300,000. If you receive $301,000, you will be subject to
an excise tax of $40,000 (20% of $201,000).

                  In order to avoid this excise tax and the related adverse tax
consequences for the Company, by signing this Agreement, you will be agreeing
that the present value of your "Total Payments" (as defined below) will not
exceed an amount equal to two and ninety-nine hundredths (2.99) times your "Base
Period Income" (as defined below). This is the maximum amount which you may
receive without becoming subject to the excise tax imposed by Section 4999 of
the Code or which the Company may pay without loss of deduction under Section
280G of the Code.

                  "Base Period Income" is an amount equal to your "annualized
includable compensation" for the "base period" as defined in Sections 280G(d)(1)
and (2) of the Code and the regulations adopted thereunder. Generally, your
"annualized includable compensation" is the average of your annual taxable
income from the Company for the "base
<PAGE>   6
[Full Name]
December 1, 1995
Page 6



period", which is the five calendar years prior to the year in which the Change
of Control occurs. These concepts are complicated and technical and all of the
rules set forth in the applicable regulations apply for purposes of this
Agreement.

                  Your "Total Payments" include the sum of the Severance Payment
and any other "payments in the nature of compensation" (as defined in Section
280G of the Code and the regulations adopted thereunder), including the Option
Payment, to or for your benefit, the receipt of which is contingent on a Change
of Control and to which Section 280G of the Code applies.

                  If Rural/Metro believes that these rules will result in a
reduction of the payments to which you are entitled under this Agreement, it
will so notify you within 60 days following delivery of the "Notice of
Termination" described in Section 10. You and Rural/Metro will then, at
Rural/Metro's expense, retain legal counsel, certified public accountants,
and/or a firm of recognized executive compensation consultants to provide an
opinion or opinions concerning whether your Total Payments exceed the limit
discussed above.

                  Rural/Metro will select the legal counsel, certified public
accountants and executive compensation consultants. If you do not accept one or
more of the parties selected by Rural/Metro, you may provide Rural/Metro with
the names of legal counsel, certified public accountants and/or executive
compensation consultants acceptable to you. If Rural/Metro does not accept the
party or parties selected by you, the legal counsel, certified public
accountants and/or executive compensation consultants selected by you and
Rural/Metro, respectively, will select the legal counsel, certified public
accountants and/or executive compensation consultants to provide the opinions
required.

                  At a minimum, the opinions required by this Section must set
forth (a) the amount of your Base Period Income, (b) the present value of the
Total Payments and (c) the amount and present value of any excess parachute
payments.

                  If the opinions state that there would be an excess parachute
payment, your payments under this Agreement will be reduced to the extent
necessary to eliminate the excess. You will be allowed to choose the payment
(i.e., the Severance Payment or the Option Payment) that should be reduced or
eliminated, but the payment you choose to reduce or eliminate must be a payment
determined by such counsel to be includable in Total Payments. You will make
your decision in writing and deliver it to Rural/Metro within 30 days of your
receipt of such opinions. If you fail to so notify Rural/Metro, it will decide
which payments to reduce or eliminate.

                  For purposes of determining whether your "Total Payments"
exceed the limitation mentioned above, Rural/Metro and all legal counsel,
certified public accountants, and executive compensation consultants will be
bound to make certain assumptions.

                  The first assumption that must be made is that, except as
otherwise noted below, none of the amounts or benefits payable to you pursuant
to the severance provisions of your Employment Agreement are contingent on a
Change of Control. The only exception to this rule is that any increases in such
amounts due to an amendment to your Employment Agreement that occurs within one
(1) year of the Change of Control may be treated as contingent on the Change of
Control.

                  The second assumption that must be made is that the vesting of
your stock grants under your Conditional Stock Grant and Repurchase Agreement is
not in any way contingent on a Change of Control.

                  If the legal counsel or certified public accountants selected
to provide the opinions referred to above so requests in connection with the
opinion required by this Section, a firm of recognized executive compensation
<PAGE>   7
[Full Name]
December 1, 1995
Page 7



consultants, selected by you and Rural/Metro pursuant to the procedures set
forth above, shall provide an opinion, upon which such legal counsel or
certified public accountants may rely, as to the reasonableness of any item of
compensation as reasonable compensation for services rendered before or after
the Change of Control.

                  If Rural/Metro believes that your Total Payments will exceed
the limitations of this Section, it will nonetheless make payments to you, at
the times stated above, in the maximum amount that it believes may be paid
without exceeding such limitations. The balance, if any, will then be paid after
the opinions called for above have been received.

                  If the Internal Revenue Service concludes in a final
determination that the amounts paid to you exceed the limitations of this
Section, as a general rule, the excess will be treated as a loan to you by
Rural/Metro and shall be repayable on the 90th day following demand by
Rural/Metro, together with interest at the "applicable federal rate" provided in
Section 1274(d) of the Code. All or a portion of the excess will not be treated
as a loan and you will not be required to return or repay it if both of the
following conditions are met:

                           (a)      The excess is equal to or greater than 
$100,000; and

                           (b)      All or a portion of the excess is 
attributable to a determination by the IRS that amounts or benefits payable to
you pursuant to the severance provisions of your Employment Agreement, or the
value of all or a portion of the stock grant to which you are entitled pursuant
to your Conditional Stock Grant and Repurchase Agreement, must be treated as
being contingent on a Change of Control. If both of the conditions set forth in
the preceding sentence are satisfied, you may retain the portion of the excess
that is described in clause (b) of the preceding sentence. The balance of the
excess will be treated as a loan and will be repayable as described above.

                  If you are not required to return all or a portion of an
excess payment pursuant to the preceding paragraph, Rural/Metro also will make a
special cash payment to you equal to twenty percent (20%) of the amount by which
your Total Payments exceed your Base Period Income, as determined prior to the
making of the cash payment.

                  In the event that the provisions of Sections 280G and 4999 of
the Code are repealed without succession, this Section shall be of no further
force or effect.

                  10.      TERMINATION NOTICE AND PROCEDURE.

                  Any termination by the Company or you of your employment shall
be communicated by written Notice of Termination to you if such Notice of
Termination is delivered by the Company and to the Company if such Notice of
Termination is delivered by you, all in accordance with the following
procedures:

                           (a)      The Notice of Termination shall indicate the
specific termination provision in this Agreement relied upon and shall set forth
in reasonable detail the facts and circumstances alleged to provide a basis for
termination.

                           (b)      Any Notice of Termination by the Company 
shall be in writing signed by the Chairman of the Board of Rural/Metro,
specifying in detail the basis for such termination.

                           (c)      If the Company shall furnish a Notice of 
Termination for Cause and you in good faith notify the Company that a dispute
exists concerning such termination within the 15 day period following your
receipt of such notice, you may elect to continue your employment during such
dispute. If it is thereafter determined that (i)
<PAGE>   8
[Full Name]
December 1, 1995
Page 8



Cause did exist, your "Termination Date" shall be the earlier of (A) the date on
which the dispute is finally determined, either by mutual written agreement of
the parties or pursuant to the alternative dispute resolution provisions of
Section 17 or (B) the date of your death, or (ii) Cause did not exist, your
employment shall continue as if the Company had not delivered its Notice of
Termination and there shall be no Termination Date arising out of such notice.

                           (d)      If the Company shall furnish a Notice of 
Termination by reason of Disability and you in good faith notify the Company
that a dispute exists concerning such termination within the 15-day period
following your receipt of such notice, you may elect to continue your employment
during such dispute. The dispute relating to the existence of a Disability shall
be resolved by the opinion of the licensed physician selected by Rural/Metro;
provided, however, that if you do not accept the opinion of the licensed
physician selected by Rural/Metro, the dispute shall be resolved by the opinion
of a licensed physician who shall be selected by you; provided further, however,
that if Rural/Metro does not accept the opinion of the licensed physician
selected by you, the dispute shall be finally resolved by the opinion of a
licensed physician selected by the licensed physicians selected by Rural/Metro
and you, respectively. If it is thereafter determined that (i) a Disability did
exist, your Termination Date shall be the earlier of (A) the date on which the
dispute is resolved or (B) the date of your death, or (ii) a Disability did not
exist, your employment shall continue as if the Company had not delivered its
Notice of Termination and there shall be no Termination Date arising out of such
notice. For purposes of this Agreement, "Disability" shall be given the meaning
ascribed to such term in your Employment Agreement at the time the Disability
determination is being made. If there is no Employment Agreement that defines
"Disability", "Disability" shall mean your inability to perform your customary
duties for the Company due to a physical or mental condition that is considered
to be of long-lasting or indefinite duration.

                           (e)      If you in good faith furnish a Notice of 
Termination for Good Reason and the Company notifies you that a dispute exists
concerning the termination within the 15 day period following the Company's
receipt of such notice, you may elect to continue your employment during such
dispute. If it is thereafter determined that (i) Good Reason did exist, your
Termination Date shall be the earlier of (A) the date on which the dispute is
finally determined, either by mutual written agreement of the parties or
pursuant to the alternative dispute resolution provisions of Section 17, (B) the
date of your death or (C) one day prior to the second anniversary of a Change of
Control, and your payments hereunder shall reflect events occurring after you
delivered Notice of Termination; or (ii) Good Reason did not exist, your
employment shall continue after such determination as if you had not delivered
the Notice of Termination asserting Good Reason.

                           (f)      If you do not elect to continue employment 
pending resolution of a dispute regarding a Notice of Termination, and it is
finally determined that the reason for termination set forth in such Notice of
Termination did not exist, if such notice was delivered by you, you shall be
deemed to have voluntarily terminated your employment other than for Good Reason
and if delivered by the Company, the Company will be deemed to have terminated
you other than by reason of Disability or Cause.

                           (g)      For purposes of this Agreement, a transfer 
from Rural/Metro to one of its subsidiaries or a transfer from a subsidiary to
Rural/Metro or another subsidiary shall not be treated as a termination of
employment.

                  11.      SUCCESSORS.

                  Rural/Metro will require any successor (whether direct or
indirect, by purchase, merger, consolidation or otherwise) to all or
substantially all of the business and/or assets of Rural/Metro or any of its
subsidiaries to expressly assume and agree to perform this Agreement in the same
manner and to the same extent that Rural/Metro or any subsidiary would be
required to perform it if no such succession had taken place. Failure of
Rural/Metro to obtain such
<PAGE>   9
[Full Name]
December 1, 1995
Page 9



assumption and agreement prior to the effectiveness of any such succession shall
be a breach of this Agreement and shall entitle you to compensation in the same
amount and on the same terms to which you would be entitled hereunder if you
terminate your employment for Good Reason following a Change of Control, except
that for purposes of implementing the foregoing, the date on which any such
succession becomes effective shall be deemed the Termination Date. As used in
this Agreement, "Rural/Metro" shall mean Rural/Metro as hereinbefore defined and
any successor to its business and/or assets as aforesaid which assumes and
agrees to perform this Agreement by operation of law or otherwise.

                  12.      BINDING AGREEMENT.

                  This Agreement shall inure to the benefit of and be
enforceable by you and your personal or legal representatives, executors,
administrators, successors, heirs, distributees, devisees and legatees. If you
should die while any amount would still be payable to you hereunder had you
continued to live, all such amounts, unless otherwise provided herein, shall be
paid in accordance with the terms of this Agreement to your devisee, legatee or
other designee or, if there is no such designee, to your estate.

                  13.      NOTICE.

                  For purposes of this Agreement, notices and all other
communications provided for in this Agreement shall be in writing and shall be
deemed to have been duly given when delivered or mailed by United States
certified or registered mail, return receipt requested, postage prepaid,
addressed to the respective addresses set forth on the first page of this
Agreement, provided that all notices to Rural/Metro shall be directed to the
attention of the Chairman of the Board of Rural/Metro with a copy to the
Secretary of Rural/Metro, or to such other address as either party may have
furnished to the other in writing in accordance herewith, except that notice of
change of address shall be effective only upon receipt.

                  14.      MISCELLANEOUS.

                  No provision of this Agreement may be modified, waived or
discharged unless such waiver, modification or discharge is agreed to in writing
and signed by you and the Chairman of the Board of Rural/Metro. No waiver by
either party hereto at any time of any breach by the other party hereto of, or
compliance with, any condition or provision of this Agreement to be performed by
such other party shall be deemed a waiver of similar or dissimilar provisions or
conditions at the same or at any prior or subsequent time. No agreements or
representations, oral or otherwise, express or implied, with respect to the
subject matter hereof have been made by either party which are not expressly set
forth in this Agreement. The validity, interpretation, construction and
performance of this Agreement shall be governed by the laws of the State of
Arizona without regard to its conflicts of law principles. All references to
sections of the Securities Exchange Act of 1934 or the Code shall be deemed also
to refer to any successor provisions to such sections. Any payments provided for
hereunder shall be paid net of any applicable withholding required under
federal, state or local law. The obligations of the Company that arise prior to
the expiration of this Agreement shall survive the expiration of the term of
this Agreement.

                  15.      VALIDITY.

                  The invalidity or unenforceability of any provision of this
Agreement shall not affect the validity or enforceability of any other provision
of this Agreement, which shall remain in full force and effect.
<PAGE>   10
[Full Name]
December 1, 1995
Page 10



                  16.      COUNTERPARTS.

                  This Agreement may be executed in several counterparts, each
of which shall be deemed to be an original but all of which together will
constitute one and the same instrument.

                  17.      ALTERNATIVE DISPUTE RESOLUTION.

                  All claims, disputes and other matters in question between the
parties arising under this Agreement shall, unless otherwise provided herein
(such as in Sections 9 and 10(d)), be resolved in accordance with the
arbitration or alternative dispute resolution provisions included in your
Employment Agreement. If no written Employment Agreement is in effect at the
time of your termination of employment, or, if the Employment Agreement in
effect at the time of your termination of employment does not include
arbitration or alternative dispute resolution provisions, all claims, disputes
and other matters in question between the parties arising under this Agreement
shall be decided by arbitration in Phoenix, Arizona, in accordance with the
Model Employment Arbitration Procedures of the American Arbitration Association
(including such procedures governing selection of the specific arbitrator or
arbitrators), unless the parties mutually agree otherwise. The Company shall pay
the costs of any such arbitration. The award by the arbitrator or arbitrators
shall be final, and judgment may be entered upon it in accordance with
applicable law in any state or Federal court having jurisdiction thereof.

                  18.      EXPENSES AND INTEREST.

                  If a good faith dispute shall arise with respect to the
enforcement of your rights under this Agreement or if any arbitration or legal
proceeding shall be brought in good faith to enforce or interpret any provision
contained herein, or to recover damages for breach hereof, and you are the
prevailing party, you shall recover from the Company any reasonable attorneys'
fees and necessary costs and disbursements incurred as a result of such dispute
or legal proceeding, and prejudgment interest on any money judgment obtained by
you calculated at the rate of interest announced by Bank One, Arizona, NA from
time to time as its prime rate from the date that payments to you should have
been made under this Agreement. It is expressly provided that the Company shall
in no event recover from you any attorneys' fees, costs, disbursements or
interest as a result of any dispute or legal proceeding involving the Company
and you.

                  19.      PAYMENT OBLIGATIONS ABSOLUTE.

         Rural/Metro's obligation to pay you the compensation and to make the
arrangements in accordance with the provisions herein shall be absolute and
unconditional and shall not be affected by any circumstances; provided, however,
that Rural/Metro may apply amounts payable under this Agreement to any debts
owed to the Rural/Metro by you on your Termination Date. All amounts payable by
Rural/Metro in accordance with this Agreement shall be paid without notice or
demand. If Rural/Metro has paid you more than the amount to which you are
entitled under this Agreement, Rural/Metro shall have the right to recover all
or any part of such overpayment from you or from whomsoever has received such
amount.

                  20.      EFFECT ON EMPLOYMENT AGREEMENT.

                  This Agreement supplements, and does not replace, your
Employment Agreement, as it may be amended or replaced from time to time (the
"Employment Agreement"). You will be entitled to receive all amounts due to you
pursuant to your Employment Agreement, but some payments under your Employment
Agreement may reduce your Severance Payments as provided in Section 2 and
benefits due pursuant to your Employment Agreement may reduce
<PAGE>   11
[Full Name]
December 1, 1995
Page 11



the benefits due pursuant to Section 4. In addition, the IRS may consider
payments under your Employment Agreement as part of your Total Payment, which
could result in a reduction in payments as provided in Section 9. If there is
any conflict between the provisions of this Agreement and your Employment
Agreement, the provisions of this Agreement shall control.

                  21.      ENTIRE AGREEMENT.

                  This Agreement and your Employment Agreement set forth the
entire agreement between you and the Company concerning the subject matter
discussed in this Agreement and supersede all prior agreements, promises,
covenants, arrangements, communications, representations or warranties, whether
written or oral, by any officer, employee or representative of the Company. Any
prior agreements or understandings with respect to the subject matter set forth
in this Agreement are hereby terminated and cancelled.

                  22.      DEFERRAL OF PAYMENTS.

                  To the extent that any payment under this Agreement, when
combined with all other payments received during the year that are subject to
the limitations on deductibility under Section 162(m) of the Code, exceeds the
limitations on deductibility under Section 162(m) of the Code, such payment
shall, in the discretion of Rural/Metro, be deferred to the next succeeding
calendar year. Such deferred amounts shall be paid no later than the 60th day
after the end of such next succeeding calendar year, provided that such payment,
when combined with any other payments subject to the Section 162(m) limitations
received during the year, does not exceed the limitations on deductibility under
Section 162(m) of the Code.

                  23.      PARTIES.

                  This Agreement is an agreement between you and Rural/Metro. In
certain cases, though, obligations imposed upon Rural/Metro may be satisfied by
a Rural/Metro subsidiary. Any payment made or action taken by a Rural/Metro
subsidiary shall be considered to be a payment made or action taken by
Rural/Metro for purposes of determining whether Rural/Metro has satisfied its
obligations under this Agreement.

                  If you would like to participate in this special benefits
program, please sign and return the extra copy of this letter which is enclosed.

                                       Sincerely,

                                       ------------------------------
                                       Warren Rustand
                                       Chairman of the Board
                                       Rural/Metro Corporation


Enclosure


                                   ACCEPTANCE

                  I hereby accept the offer to participate in this special
benefit program and I agree to be bound by all of the provisions noted above.


                                       -------------------------------


<PAGE>   1
                                                                EXHIBIT 10.16(d)


                              EMPLOYMENT AGREEMENT

         This Employment Agreement ("Agreement") is made this 3rd day of
November, 1995, by and between Warren Rustand ("Executive") and RURAL/METRO
CORPORATION, its subsidiaries, affiliates, joint ventures and partnerships
("Rural/Metro"), effective October 1, 1995 ("Effective Date").

                                 R E C I T A L S

         A.       The Board of Directors of Rural/Metro believes it is in the 
best interests of Rural/Metro to employ Executive as Chairman of the Board and
team leader of the Office of the Chief Executive.

         B.       Rural/Metro has decided to offer Executive an employment 
agreement, the terms and provisions of which are set forth below.

         NOW, THEREFORE, IT IS HEREBY MUTUALLY AGREED AS FOLLOWS:

         1.       POSITION AND DUTIES.

                  Executive will be employed as the Chairman of the Board of
Rural/Metro and shall perform the duties of his position, as determined by the
Board of Directors of Rural/Metro, in accordance with the policies, practices
and bylaws of Rural/Metro. Executive shall also serve as the team leader of the
Office of the Chief Executive.

                  Executive shall serve Rural/Metro faithfully, loyally,
honestly and to the best of his ability. Executive will devote his best efforts
to the performance of his duties for, and in the business and affairs of,
Rural/Metro.

                  Rural/Metro reserves the right, in its sole discretion, to
change or modify Executive's position, title and duties during the term of this
Agreement, at which time Executive may be entitled to terminate this Agreement
for Good Reason as provided in paragraph 8.

         2.       SALARY.

                  During the first year of this Agreement, Executive's
semimonthly salary will be based upon annual compensation of Two Hundred
Seventy-Five Thousand and 00/100 Dollars ($275,000.00). Thereafter, the salary
will be reviewed at least annually in accordance with Rural/Metro's executive
compensation review policies and practices, all as determined by Rural/Metro, in
its sole discretion.

         3.       MANAGEMENT INCENTIVE PROGRAM.

                  Executive shall be eligible to participate in the Rural/Metro
Management Incentive Program ("MIP") (or any other plan that is designated by
the Board as replacing the MIP) and to receive such additional compensation as
may be provided by the MIP from time to time.

         4.       SUPPLEMENTAL BENEFITS.

                  A.       RESTRICTED STOCK.

                  Rural/Metro will recommend to the Senior Committee that
Executive receive a grant of Twenty-Seven Thousand Five Hundred (27,500) shares
of restricted stock pursuant to the terms and conditions of a separate
Restricted Stock Agreement to be entered into by and between Executive and
Rural/Metro.

                  B.       STOCK OPTIONS.

                  Rural/Metro will recommend to the Senior Committee that
Executive be given a grant of options on Two Hundred Fifty Thousand (250,000)
shares of Rural/Metro stock with the terms and conditions of the options to be
set forth in a separate Stock Option Agreement to be entered into by and between
Executive and Rural/Metro.

                  C.       DEFERRED COMPENSATION.

                  Executive will be credited with One Hundred Thousand and
00/100 Dollars ($100,000.00) per year in deferred compensation, such deferred
compensation to be payable in accordance with the terms and conditions of a
<PAGE>   2
separate Deferred Compensation Agreement to be entered into by and between
Executive and Rural/Metro. Alternatively, Rural/Metro may elect to credit such
amount to Executive's account under a Deferred Compensation Plan to be adopted
by Rural/Metro. The amount of annual deferred compensation may be adjusted from
time to time as the parties may agree.

                  D.       SPLIT DOLLAR LIFE INSURANCE.

                  Rural/Metro will assist Executive in purchasing a permanent
life insurance contract (i.e., a traditional whole life insurance contract, a
universal life insurance contract, or a variable life insurance contract) in an
amount of up to Two Million and 00/100 Dollars ($2,000,000.00) pursuant to the
terms of a Split Dollar Life Insurance Agreement, the terms of which shall be
agreed to by Executive and Rural/Metro.

                  E.       ANCILLARY AGREEMENTS.

                  Rural/Metro and Executive shall enter into a Restricted Stock
Agreement, one or more Stock Option Agreements, a Deferred Compensation
Agreement or Plan, a Split Dollar Life Insurance Agreement and a Change of
Control Agreement (collectively, the "Ancillary Agreements"). Nothing in this
Agreement is intended to alter or modify the Ancillary Agreements.

         5.       EXPENSE REIMBURSEMENTS.

                  A.       MOVING ALLOWANCE.

                  Executive will receive a Thirty Thousand Dollar ($30,000)
moving allowance when and if Executive relocates his principal residence to
Phoenix.

                  B.       INTERIM EXPENSES.

                  Until such time as Executive relocates his principal residence
to Phoenix, but in no event beyond thirty-six (36) months from the date of
execution of this Agreement, Executive shall be reimbursed for the following
expenses or Rural/Metro will pay such expenses on Executive's behalf:

                  (1)      Temporary housing, such as an apartment, condominium,
or hotel, for Executive's use while in Phoenix on Rural/Metro business.
Executive shall provide Rural/Metro's Compensation Committee with an estimate of
the anticipated expenses and the expenses shall then be reimbursed or paid in
accordance with any policies established by the Committee, which policies may
but need not also provide for a related tax gross-up.

                  (2)      Travel expenses between Tucson and Phoenix incurred 
pursuant to Executive's employment by Rural/Metro.

                  (3)      Executive's office in Tucson. The office will remain 
open at Rural/Metro's expense and Rural/Metro will install a computer system
compatible with Rural/Metro's Phoenix office system. In addition, Executive will
be provided with an administrative assistant.

                  (4)      Reasonable dues paid to join or renew membership in 
professional or civic organizations.

         6.       TERM AND TERMINATION.

                  This Agreement will continue in full force and effect until it
is terminated by the parties. This Agreement may be terminated in any of the
following ways: (a) it may be renegotiated and replaced by a written agreement
signed by both parties; (b) Rural/Metro may elect to terminate this Agreement
with or without "Cause", as defined below; (c) Executive may elect to terminate
this Agreement with or without "Good Reason," as defined below; or (d) either
party may serve notice on the other of its desire to terminate this Agreement at
the end of the "Initial Term" or any "Renewal Term".

                  The "Initial Term" of this Agreement shall expire by its terms
on December 31, 1998, unless sooner terminated in accordance with the provisions
of this Agreement. This Agreement will be renewed at the end of the Initial Term
for additional one-year periods commencing on each January 1 and ending on the
following December 31 (a


                                                                             -2-
<PAGE>   3
"Renewal Term"), unless either party serves notice of desire to terminate or
modify this Agreement on the other. Such notice must be given at least
forty-five (45) days before the end of the Initial Term or the applicable
Renewal Term.

         7.       TERMINATION BY RURAL/METRO.

                  A.       Termination For Cause.  Rural/Metro may terminate 
this Agreement and Executive's employment for Cause at any time upon written
notice. This means that Rural/Metro has the right to terminate the employment
relationship for Cause at any time should there be Cause to do so.

                  For purposes of this Agreement, "Cause" shall be limited to
discharge resulting from a determination by Rural/Metro that Executive: (a) has
been convicted of a felony involving dishonesty, fraud, theft or embezzlement;
(b) has repeatedly failed or refused, after written notice from Rural/Metro, in
a material respect to follow reasonable policies or directives established by
Rural/Metro; (c) has willfully and persistently failed, after written notice
from Rural/Metro, to attend to material duties or obligations imposed upon him
under this Agreement; (d) has performed an act or failed to act, which, if he
were prosecuted and convicted, would constitute a felony involving One Thousand
Dollars ($1,000) or more of money or property of Rural/Metro; or (e) has
misrepresented or concealed a material fact for purposes of securing employment
with Rural/Metro or this Employment Agreement. The existence of "Cause" shall be
determined by Rural/Metro's Board of Directors after notice to Executive and
after providing Executive with an opportunity to be heard.

                  Because Executive is in a position which involves great
responsibilities, Rural/Metro is not required to utilize its progressive
discipline policy.

                  If this Agreement and Executive's employment is terminated for
Cause, Executive shall receive no Severance Benefits.

                  B.       Termination Without Cause. Rural/Metro also may 
terminate this Agreement and Executive's employment without Cause at any time by
giving thirty (30) days written notice to Executive. In the event this Agreement
and Executive's employment are terminated by Rural/Metro without Cause,
Executive shall be entitled to receive Severance Benefits pursuant to paragraph
10.

         8.       TERMINATION BY EXECUTIVE.

                  Executive may terminate this Agreement and his employment with
or without "Good Reason" in accordance with the provisions of this paragraph 8.

                  A.       Termination For Good Reason.  Executive may terminate
this Agreement and his employment for "Good Reason" by giving written notice to
Rural/Metro within thirty (30) days, or such longer period as may be agreed to
in writing by Rural/Metro, of Executive's receipt of notice of the occurrence of
any event constituting "Good Reason," as described below.

                  Executive shall have "Good Reason" to terminate this Agreement
and his employment upon the occurrence of any of the following events: (a)
Executive is demoted to a position of less stature or importance within
Rural/Metro than the position described in paragraph 1; (b) Executive is
required to relocate to an employment location that is more than fifty (50)
miles from his current employment location (which the parties agree is
Rural/Metro's present Scottsdale headquarters); (c) Executive's annualized
salary rate is reduced to a level that is at least twenty percent (20%) less
than the salary paid to Executive during any prior calendar year, unless
Executive has agreed to said reduction; or (d) the potential incentive
compensation (or bonus) to which Executive may become entitled under the MIP at
any level of performance by the Executive or Rural/Metro is reduced by
seventy-five percent (75%) or more as compared to any prior year.

                  If Executive terminates this Agreement and his employment for
Good Reason, Executive shall be entitled to receive Severance Benefits pursuant
to paragraph 10.


                                                                             -3-
<PAGE>   4
                  B.       Termination Without Good Reason.  Executive also may 
terminate this Agreement and his employment without Good Reason at any time by
giving thirty (30) days notice to Rural/Metro. If Executive terminates this
Agreement and his employment without Good Reason, Executive shall not be
entitled to receive Severance Benefits pursuant to paragraph 10.

         9.       DEATH OR DISABILITY.

                  This Agreement will terminate automatically on Executive's
death. Any salary or other amounts due to Executive for services rendered prior
to his death shall be paid to Executive's surviving spouse, or if Executive does
not leave a surviving spouse, to Executive's estate. No other benefits shall be
payable to Executive's heirs pursuant to this Agreement, but amounts may be
payable pursuant to any life insurance or other benefit plans maintained by
Rural/Metro.

                  In the event Executive becomes "Disabled," Executive's
employment hereunder and Rural/Metro's obligation to pay Executive's salary
(less any amounts payable to Executive pursuant to any long-term disability
insurance policy paid for by Rural/Metro) shall continue for a period of twelve
(12) months from the date of Executive's initial absence due to such Disability.
If at the end of said twelve (12) month period Executive has not recovered from
such Disability, Executive's employment hereunder shall automatically cease and
terminate. Executive shall be considered "Disabled" or to be suffering from a
"Disability" for purposes of this paragraph 9 if, in the judgment of a licensed
physician selected by the Board of Directors of Rural/Metro and confirmed by a
licensed physician designated by Executive, he is unable to perform the
essential functions of his position due to a physical or mental impairment, with
or without reasonable accommodations, and such incapacity is expected to
continue for a period of at least twelve (12) months from the date of the
initial absence due to such incapacity. The determination by said physicians
shall be binding and conclusive for all purposes. If the physician selected by
the Board and the physician selected by Executive cannot agree, the two (2)
physicians shall select a third (3rd) physician. The decision of the third (3rd)
physician concerning Executive's Disability then shall be binding and conclusive
on all interested parties.

         10.      SEVERANCE BENEFITS.

                  If this Agreement and Executive's employment are terminated
without Cause by Rural/Metro pursuant to paragraph 7.B. prior to the last day of
the Initial Term or any Renewal Term, or if Executive elects to terminate this
Agreement for Good Reason pursuant to paragraph 8.A., Executive shall receive
the "Severance Benefits" provided by this paragraph. Executive also shall
receive Severance Benefits if his employment is terminated due to Disability
pursuant to paragraph 9. The Severance Benefits shall begin immediately
following termination of employment and will continue to be payable until the
latest of (a) the last day of the Initial Term or the then current Renewal Term,
as the case may be; (b) for twenty-four (24) months; or (c) for the number of
weeks determined in accordance with Rural/Metro's standard severance benefit
policies, as in effect at the time of the execution of this Agreement.

                  The Executive's "Severance Benefits" shall consist of the
continuation of the Executive's salary then in effect pursuant to paragraph 2
and the continuation of any health, life (including the Split Dollar Life
Insurance Agreement referred to in paragraph 4.D.), disability, or other
insurance benefits that Executive was receiving as of his last day of active
employment. If a particular insurance benefit may not be continued for any
reason, Rural/Metro shall pay the cash equivalent to the Executive on a monthly
basis or in a single lump sum. The amount of the cash equivalent of the benefit
and whether the cash equivalent will be paid in monthly installments or in a
lump sum will be determined by Rural/Metro in the exercise of its discretion.

                  If Executive voluntarily terminates this Agreement and his
employment without Good Reason prior to the end of the Initial Term or any
Renewal Term, or if Rural/Metro terminates the Agreement and Executive's


                                                                             -4-
<PAGE>   5
employment for Cause, no Severance Benefits shall be paid to Executive. No
Severance Benefits are payable in the event of Executive's death while in the
active employ of Rural/Metro.

                  Severance Benefits shall immediately cease if Executive
commits a material violation of any of the terms of this Agreement relating to
confidentiality and non-disclosure, as set forth in paragraph 12, or the
Covenant-Not- To-Compete, as set forth in paragraph 13. Only material violations
will result in the loss of Severance Benefits. In addition, if a violation, even
if material, is one that may be cured, the violation will not be considered to
be material unless Executive fails to cure said violation within thirty (30)
days after receiving written notice of said violation from Rural/Metro or unless
Executive repeats said violation at any time after receiving said notice.

                  If, at the end of the Initial Term of this Agreement, the
parties elect not to renew or renegotiate its terms and Executive's employment
is terminated, Executive shall receive Severance Benefits for twenty-four (24)
months. If this Agreement is renewed and if at the end of the Renewal Term the
parties elect not to renew or renegotiate its terms and Executive's employment
is terminated, Executive also shall receive Severance Benefits for twenty-four
(24) months, unless the terms under which this Agreement is renewed provide
otherwise.

                  The payment of Severance Benefits shall not be affected by
whether Executive seeks or obtains other employment. Executive shall have no
obligation to seek or obtain other employment and Executive's Severance Benefits
shall not be impacted by Executive's failure to mitigate.

         11.      BENEFITS.

                  Executive will be entitled to participate in any benefit
plans, including, but not limited to, retirement plans, stock option plans,
disability plans, life insurance plans and health and dental plans available to
other Rural/Metro employees, subject to any restrictions (including waiting
periods) specified in said plans.

                  Rural/Metro shall use its best efforts to increase the maximum
monthly benefit payable pursuant to the disability insurance plan to at least
Twenty Thousand Dollars ($20,000.00).

                  Executive is entitled to six (6) weeks of paid vacation per
calendar year, with such vacation to be scheduled and taken by Executive in his
discretion, provided that such vacation shall not interfere with the performance
of Executive's duties hereunder.

         12.      CONFIDENTIALITY AND NON-DISCLOSURE.

                  During the course of his employment, Executive will become
exposed to a substantial amount of confidential and proprietary information,
including, but not limited to financial information, annual reports, audited and
unaudited financial reports, operational budgets and strategies, methods of
operation, customer lists, strategic plans, business plans, marketing plans and
strategies, new business strategies, merger and acquisition strategies,
management systems programs, computer systems, personnel and compensation
information and payroll data, and other such reports, documents or information
(collectively the "Confidential and Proprietary Information"). In the event his
employment is terminated by either party for any reason, Executive promises that
he will not take with him any copies of such Confidential and Proprietary
Information in any form, format, or manner whatsoever (including computer
print-outs, computer tapes, floppy disks, CD roms, etc.) nor will he disclose
the same in whole or in part to any person or entity, in any manner either
directly or indirectly. Excluded from this Agreement is information that is
already disclosed to third parties and is in the public domain or that
Rural/Metro consents to be disclosed, with such consent to be in writing. The
provisions of this paragraph shall survive the termination of this Agreement.

         13.      COVENANT-NOT-TO-COMPETE.

                  A.       Interests to be Protected.  The parties acknowledge 
that prior to and during the term of his employment, Executive has been and will
continue to perform essential services for Rural/Metro, its employees and
shareholders, and for clients of Rural/Metro. Therefore, Executive will be given
an opportunity to meet, work with and


                                                                             -5-
<PAGE>   6
develop close working relationships with Rural/Metro's clients on a first-hand
basis and will gain valuable insight as to the clients' operations, personnel
and need for services. In addition, Executive will be exposed to, have access
to, and be required to work with, a considerable amount of Rural/Metro's
Confidential and Proprietary Information.

                  The parties also expressly recognize and acknowledge that the
personnel of Rural/Metro have been trained by, and are valuable to Rural/Metro,
and that if Rural/Metro must hire new personnel or retrain existing personnel to
fill vacancies it will incur substantial expense in recruiting and training such
personnel. The parties expressly recognize that should Executive compete with
Rural/Metro in any manner whatsoever, it could seriously impair the goodwill and
diminish the value of Rural/Metro's business.

                  The parties acknowledge that this covenant has an extended
duration; however, they agree that this covenant is reasonable and it is
necessary for the protection of Rural/Metro, its shareholders and employees.

                  For these and other reasons, and the fact that there are many
other employment opportunities available to Executive if he should terminate,
the parties are in full and complete agreement that the following restrictive
covenants (which together are referred to as the "Covenant-Not-To-Compete") are
fair and reasonable and are freely, voluntarily and knowingly entered into.
Further, each party has been given the opportunity to consult with independent
legal counsel before entering into this Agreement.

                  B.       Devotion to Employment. Executive shall devote
substantially all his business time and best efforts to the performance of his
duties on behalf of Rural/Metro. During his term of employment, Executive shall
not at any time or place or to any extent whatsoever, either directly or
indirectly, without the express written consent of Rural/Metro, engage in any
outside employment, or in any activity competitive with or adverse to
Rural/Metro's business, practice or affairs, whether alone or as partner,
officer, director, employee, shareholder of any corporation or as a trustee,
fiduciary, consultant or other representative. This is not intended to prohibit
Executive from engaging in nonprofessional activities such as personal
investments or conducting to a reasonable extent private business affairs which
may include other boards of directors' activity, as long as they do not conflict
with Rural/Metro. Participation to a reasonable extent in civic, social or
community activities is encouraged.

                  C.       Non-Solicitation of Clients. During the term of 
Executive's employment with Rural/Metro and for a period of twenty-four (24)
months after the termination of employment with Rural/Metro, regardless of who
initiates the termination and for whatever reason, Executive shall not directly
or indirectly, for himself, or on behalf of, or in conjunction with, any other
person(s), company, partnership, corporation, or governmental entity, in any
manner whatsoever, call upon, contact, encourage, handle or solicit client(s) of
Rural/Metro with whom he has worked with as an employee of Rural/Metro at any
time prior to termination, or at the time of termination, for the purpose of
soliciting or selling such customer the same, similar, or related services that
he provided on behalf of Rural/Metro.

                  D.       Non-Solicitation of Employees. During the term of
Executive's employment with Rural/Metro and for a period of twenty-four (24)
months after the termination of employment with Rural/Metro, regardless of who
initiates the termination and for any reason, Executive shall not directly or
indirectly, for himself, or on behalf of, or in conjunction with, any other
person(s), company, partnership, corporation, or governmental entity, seek to
hire, and/or hire any of Rural/Metro's personnel or employees for the purpose of
having such employee engage in services that are the same, similar or related to
the services that such employee provided for Rural/Metro.

                  E.       Competing Business.  During the term of this 
Agreement and for a period of twenty-four (24) months after the termination of
employment with Rural/Metro, regardless of who initiates the termination and for
any reason, Executive shall not, directly or indirectly, for himself, or on
behalf of, or in conjunction with, any other person(s), company, partnership,
corporation, or governmental entity, in any manner whatsoever, engage in the
same or similar business as Rural/Metro, which would be in direct competition
with any Rural/Metro line of business, in any geographical


                                                                             -6-
<PAGE>   7
service area where Rural/Metro is engaged in business, or was considering
engaging in business at any time prior to the termination or at time of
termination. For the purposes of this provision, the term "competition" shall
mean directly or indirectly engaging in or having a substantial interest in a
business or operation which has been, is, or will be, performing the same
services provided by Rural/Metro.

                  F.       Judicial Amendment. If the scope of any provision of 
this Agreement is found by the Court to be too broad to permit enforcement to
its full extent, then such provision shall be enforced to the maximum extent
permitted by law. The parties agree that the scope of any provision of this
Agreement may be modified by a judge in any proceeding to enforce this
Agreement, so that such provision can be enforced to the maximum extent
permitted by law. If any provision of this Agreement is found to be invalid or
unenforceable for any reason, it shall not affect the validity of the remaining
provisions of this Agreement.

                  G.       Injunctive Relief, Damages and Forfeiture. Due to the
nature of Executive's position with Rural/Metro, and with full realization that
a violation of this Agreement will cause immediate and irreparable injury and
damage, which is not readily measurable, and to protect Rural/Metro's interests,
Executive understands and agrees that in addition to instituting legal
proceedings to recover damages resulting from a breach of this Agreement,
Rural/Metro may seek to enforce this Agreement with an action for injunctive
relief, to cease or prevent any actual or threatened violation of this Agreement
on the part of Executive.

                  H.       Survival.  The provisions of this paragraph shall 
survive the termination of this Agreement.

         14.      DEFERRAL OF AMOUNTS PAYABLE UNDER THIS AGREEMENT.

         A payment due pursuant to this Agreement or the MIP may be deferred if
and to the extent that the payment does not satisfy the requirements to be
"qualified performance-based compensation" (as such term is defined by the
regulations issued under Section 162(m) of the Internal Revenue Code of 1986
(the "Code")) and when combined with all other payments received during the year
that are subject to the limitations on deductibility under Section 162(m) of the
Code, the payment exceeds the limitations on deductibility under Section 162(m)
of the Code. The deferral of payments shall be in the discretion of the
Compensation Committee of Rural/Metro, and shall be made pursuant to the
Deferred Compensation Agreement or Plan referred to in paragraph 4.C. Such
deferred amounts shall be paid no later than the sixtieth (60th) day after the
end of the next succeeding calendar year, provided that such payment, when
combined with any other payments subject to the Section 162(m) limitations
received during the year, does not exceed the limitations on deductibility under
Section 162(m) of the Code. If the payments in such succeeding calendar year
exceed the limitations on deductibility under Section 162(m) of the Code, such
payments shall continue to be deferred to the next succeeding year. The above
procedure shall be repeated until such payments can be paid without exceeding
the limitation on deductibility under Section 162(m) of the Code.

         15.      AMENDMENTS.

         This Agreement and the Ancillary Agreements referred to in paragraph
4.E constitute the entire agreement between the parties as to the subject mater
hereof. Accordingly, there are no side agreements or verbal agreements other
than those which are stated in this document or in the Ancillary Agreements. Any
amendment, modification or change in this Agreement or the Ancillary Agreements
must be done so in writing and signed by both parties.

         16.      SEVERABILITY.

                  In the event a court or arbitrator declares that any provision
of this Agreement is invalid or unenforceable, it shall not affect or invalidate
any of the remaining provisions. Further, the court shall have the authority to
re-write that portion of the Agreement it deems unenforceable, to make it
enforceable.


                                                                             -7-
<PAGE>   8
         17.      GOVERNING LAW.

                  The law of the Sate of Arizona shall govern the interpretation
and application of all of the provisions of this Agreement.

         18.      INDEMNITY.

                  Executive shall be indemnified in his position to the fullest
extent permitted or required by the laws of the State of Delaware.

         19.      DISPUTE RESOLUTION.

                  A.       Mediation. Any and all disputes arising under, 
pertaining to or touching upon this Agreement (excepting the confidentiality and
non-disclosure provisions of paragraph 12 and the Covenant-Not-To-Compete
provisions of paragraph 13), or the statutory rights or obligations of either
party hereto, shall, if not settled by negotiation, be subject to non-binding
mediation before an independent mediator selected by the parties pursuant to
paragraph 19.D. Any demand for mediation shall be made in writing and served
upon the other party to the dispute, by certified mail, return receipt
requested, at the business address of Rural/Metro, or at the last known
residence address of Executive, respectively. The demand shall set forth with
reasonable specificity the basis of the dispute and the relief sought. The
mediation hearing will occur at a time and place convenient to the parties in
Maricopa County, Arizona, within thirty (30) days of the date of selection or
appointment of the mediator.

                  B.       Arbitration.  In the event that the dispute is not 
settled through mediation, the parties shall then proceed to binding arbitration
before a single independent arbitrator selected pursuant to paragraph 19.D. The
mediator shall not serve as arbitrator. ALL DISPUTES INVOLVING ALLEGED UNLAWFUL
EMPLOYMENT DISCRIMINATION, TERMINATION BY ALLEGED BREACH OF CONTRACT OR POLICY,
OR ALLEGED EMPLOYMENT TORT COMMITTED BY RURAL/METRO OR A REPRESENTATIVE OF
RURAL/METRO, INCLUDING CLAIMS OF VIOLATIONS OF FEDERAL OR STATE DISCRIMINATION
STATUTES OR PUBLIC POLICY, SHALL BE RESOLVED PURSUANT TO THIS POLICY AND THERE
SHALL BE NO RECOURSE TO COURT, WITH OR WITHOUT A JURY TRIAL. The arbitration
hearing shall occur at a time and place convenient to the parties in Maricopa
County, Arizona, within thirty (30) days of selection or appointment of the
arbitrator. If Rural/Metro has adopted a policy that is applicable to
arbitrations with executives, the arbitration shall be conducted in accordance
with said policy to the extent that the policy is consistent with this Agreement
and the Federal Arbitration Act, 9 U.S.C. Sections 1-16. If no such policy has
been adopted, the arbitration shall be governed by such procedures as the
parties may agree upon. The arbitrator shall issue written findings of fact and
conclusions of law, and an award, within fifteen (15) days of the date of the
hearing unless the parties otherwise agree.

                  C.       Damages. In cases of breach of contract or policy, 
damages shall be limited to contract damages. In cases of intentional
discrimination claims prohibited by statute, the arbitrator may direct payment
consistent with 42 U.S.C. Section 1981(a) and the Civil Rights Act of 1991. In
cases of employment tort, the arbitrator may award punitive damages if proved by
clear and convincing evidence. Any award of punitive damages shall not exceed
two times (2x) any compensatory award and, in any event, shall not exceed Two
Hundred Fifty Thousand Dollars ($250,000). The arbitrator may award fees to the
prevailing party and assess costs of the arbitration to the non-prevailing
party. Issues of procedure, arbitrability, or confirmation of award shall be
governed by the Federal Arbitration Act, 9 U.S.C. Sections 1-16, except that
Court review of the arbitrator's award shall be that of an appellate court
reviewing a decision of a trial judge sitting without a jury.

                  D.       Selection of Mediators or Arbitrators. The parties 
shall select the mediator or arbitrator from a panel list made available by
Arizona Litigation Alternatives ("ALA"). If the parties are unable to agree to a
mediator or arbitrator within ten (10) days of receipt of a demand for mediation
or arbitration, the mediator or arbitrator will be chosen by alternatively
striking from a list of five (5) mediators or arbitrators obtained by
Rural/Metro from ALA. Executive shall have the first strike.


                                                                             -8-
<PAGE>   9
         IN WITNESS WHEREOF, Rural/Metro and Executive have executed this 
Agreement on this 3rd day of November, 1995.

"EXECUTIVE"                            RURAL/METRO CORPORATION

                                                By:
- --------------------------------                   -----------------------------
Warren Rustand                                  William C. Turner
                                                Member, Board of Directors and
                                                Compensation Committee




                                                                             -9-

<PAGE>   1
                                                                     EXHIBIT 21.

                                  SCHEDULE III

                              LIST OF SUBSIDIARIES

                                                                 STATE OR OTHER
                                                                  JURISDICTION
NAME                                                            OF INCORPORATION
- ----                                                            ----------------

Subsidiaries of Rural/Metro Corporation (Delaware):

         City Wide Acquisition, Inc.                                    Delaware
         Metro Care Corp.                                                   Ohio
         Rural/Metro Corporation, an Arizona corporation                 Arizona
         Valley Fire Service, Inc.                                      Delaware
                                                                    
Subsidiaries of Rural/Metro Corporation (Arizona):                  
                                                                    
         Coronado Health Services, Inc.                                  Arizona
         Metropolitan Fire Department, Inc.                              Arizona
         R/M Management Co., Inc.                                        Arizona
         Rural/Metro Corporation of Florida                              Florida
         Rural/Metro Corporation of Tennessee                          Tennessee
         Rural/Metro Fire Dept., Inc.                                    Arizona
         Rural/Metro of Alabama, Inc.                                   Delaware
         Rural/Metro of Georgia, Inc.                                   Delaware
         Rural/Metro of Indiana, Inc.                                   Delaware
         Rural/Metro of Nebraska, Inc.                                  Delaware
         Rural/Metro of New York, Inc.                                  Delaware
         Rural/Metro of Ohio, Inc.                                      Delaware
         Rural/Metro of Oregon, Inc.                                    Delaware
         Rural/Metro of South Carolina, Inc.                            Delaware
         Rural/Metro of South Dakota, Inc.                              Delaware
         Rural/Metro of Texas, Inc.                                     Delaware
         W & W Leasing Company, Inc.                                    Arizona
         RISC America Alabama Fire Safety Services,Inc.*                Delaware
                                                                    
Subsidiaries of Rural/Metro of Texas, Inc.:                         
                                                                    
         Allied Ambulance, Inc.                                            Texas
         M.T.S. Ambulance, Inc.                                            Texas
         Medical Transportation Services, Inc.                             Texas
         R/M of Texas G.P., Inc.                                        Delaware
         R/M of Texas L.P., Inc.                                        Delaware
         Rural/Metro Corporation of Abilene                                Texas
         Rural/Metro of Arlington, Inc.                                 Delaware
         Rural/Metro of North Texas, Inc.                                  Texas
                                                                    
Subsidiaries of Rural/Metro Corporation of Florida:                 
                                                                    
         Rural/Metro of North Florida, Inc.                              Florida
                                                                   

                                                                             -1-
<PAGE>   2
Subsidiaries of Rural/Metro of New York, Inc.:

         Corning Ambulance Service Inc.                                 New York
         Eastern Paramedics, Inc.                                       Delaware
         The George Heisel Corporation                                  New York
         LaSalle Ambulance, Inc.                                        New York
         Towns Ambulance Service, Inc.                                  New York
         The Western New York Emergency Medical                 
            Services Training Institute Inc.                            New York
                                                                
Subsidiaries of The George Heisel Corporation:                  
                                                                
         Beacon Transportation, Inc.                                    New York
         National Ambulance & Oxygen Service, Inc.                      New York
                                                                
Subsidiaries of Rural/Metro of Nebraska, Inc.:                  
                                                                
         Eastern Ambulance Service, Inc.                                Nebraska
                                                                
Subsidiaries of Eastern Ambulance Service, Inc.                 
                                                                
         Eastern Ambulance Service, Inc. - Grand Island                 Nebraska
         Eastern Ambulance Service, Inc. - Hastings                     Nebraska
         Eastern Ambulance Service, Inc. - Lincoln (50% owned)          Nebraska
         Eastern Ambulance Service, Inc. - Omaha                        Nebraska
                                                                
Subsidiaries of Rural/Metro of Ohio, Inc.:                      
                                                                
         Gold Cross Ambulance Services, Inc.                            Delaware
         Physicians Ambulance Service, Inc.                             Delaware
         Rural/Metro of Central Ohio, Inc.                              Delaware
                                                                
Subsidiaries of Rural/Metro of Georgia, Inc.:                   
                                                                
         E.M.S. Ventures, Inc.                                           Georgia
         Rural/Metro of Atlanta, Inc.                                   Delaware
                                                                
Subsidiaries of Rural/Metro of South Carolina, Inc.:            
                                                                
         EMS Ventures of South Carolina, Inc.                     South Carolina
                                                                
Subsidiaries of Rural/Metro of Central Ohio, Inc.:              
                                                                
         American Limousine Service, Inc.                                   Ohio
                                                                
Subsidiaries of Gold Cross Ambulance Services, Inc.:            
                                                                
         Gold Cross Ambulance Service of Pa., Inc.                          Ohio
                                                                
Subsidiaries of Rural/Metro Corporation of Tennessee:           
                                                                
         Oak Ridge Medical Transport, Inc.                             Tennessee
         R/M of Tennessee G.P., Inc.                                    Delaware
         R/M of Tennessee L.P., Inc.                                    Delaware
                                                                
                                                               
                                                                             -2-
<PAGE>   3
Subsidiaries of Rural/Metro of Indiana, Inc.:

         Aid Ambulance at Vigo County, Inc.                              Indiana
         The Aid Ambulance Company, Inc.                                Delaware
         The Aid Company, Inc.                                           Indiana

Subsidiaries of Rural/Metro of Alabama, Inc.:

         Medstar Emergency Medical Services, Inc.                        Alabama
         Southern Emergency Medical Services, Inc.                       Alabama
- -----------
*  RISC America Alabama Fire Safety Services, Inc. is owned by a limited
partnership of which a subsidiary of the Company is a general partner.

This list does not include inactive subsidiaries or interests in joint ventures
or partnerships, specifically the yet to be activated limited partnerships known
as Rural/Metro of Tennessee, L.P., Rural/Metro of Indiana, L.P., Rural/Metro of
Indiana II, L.P., and Rural/Metro of Texas, L.P.

The Company owns 100% of all its subsidiaries, except as noted.





                                                                             -3-


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