CFI PROSERVICES INC
10-Q, 1998-05-07
PREPACKAGED SOFTWARE
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==========================================================================

                              UNITED STATES
                    SECURITIES AND EXCHANGE COMMISSION
                          WASHINGTON, D.C. 20549

                         -------------------------

                                FORM 10-Q

                         -------------------------

  [X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
                           EXCHANGE ACT OF 1934
              For the quarterly period ended March 31, 1998
                                    OR
 [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
                           EXCHANGE ACT OF 1934
      For the transition period from       to

                      Commission file number 0-21980


                           CFI PROSERVICES, INC.
          (Exact name of registrant as specified in its charter)

                       Oregon                              93-0704365
    (State or other jurisdiction of                    (I.R.S. Employer
             incorporation                           Identification No.)
            or organization)

     400 SW Sixth Avenue, Portland, Oregon                    97204
   (Address of principal executive offices)                 (Zip Code)


       Registrant's telephone number, including area code: 503-274-7280



      Indicate by check mark  whether the  registrant  (1) has filed all reports
required to be filed by Section 13 or 15(d) of the  Securities  Exchange  Act of
1934  during  the  preceding  12 months  (or for such  shorter  period  that the
registrant was required to file such reports),  and (2) has been subject to such
filing requirements for the past 90 days.

                              Yes  X   No
                                  ---     --- 

      Indicate the number of shares  outstanding of each of the issuer's classes
of common stock, as of the latest practicable date.

Common stock without par value                         5,002,508
            (Class)                         (Outstanding at April 24, 1998)


The index to exhibits appears on page 26 of this document.

============================================================================


<PAGE>


                              CFI PROSERVICES, INC.
                                    FORM 10-Q
                                      INDEX



PART I - FINANCIAL INFORMATION                                           Page

Item 1.  Financial Statements

         Consolidated Balance Sheets - March 31, 1998 and December 31,     2
         1997

         Consolidated Statements of Income - Three Months Ended March
         31, 1998 and 1997                                                 3

         Consolidated Statements of Cash Flows - Three Months Ended
         March 31, 1998 and 1997                                           4

         Notes to Consolidated Financial Statements                        5

Item 2.  Management's Discussion and Analysis of Financial Condition
         and Results of Operations                                         6


PART II - OTHER INFORMATION

Item 6.  Exhibits and Reports on Form 8-K                                 24

Signatures                                                                25


                                       1

<PAGE>
<TABLE>
                              CFI PROSERVICES, INC.
                           CONSOLIDATED BALANCE SHEETS
                             (Dollars in thousands)
<CAPTION>

                                                       March 31, December 31,
                                                          1998     1997
                                                       --------- ---------
<S>                                                      <C>       <C>    
ASSETS
Current Assets:
  Cash and cash equivalents                              $   699   $    20
  Receivables, net of allowances of $2,552 and $2,880     26,660    32,059
  Inventory                                                  365       297
  Deferred tax asset                                       1,307     1,307
  Prepaid expenses and other current assets                2,073     1,928
                                                         -------   -------
          Total Current Assets                            31,104    35,611

Property and Equipment, net of accumulated
  depreciation of $8,431 and $7,855                        4,954     5,211
Software Development Costs, net of accumulated
  amortization of $1,269 and $735                          9,812     9,856
Other Intangibles, net of accumulated amortization
  of $3,629 and $3,227                                     5,362     5,689
Other Assets, including Deferred Taxes                     1,105     1,175
                                                         =======   =======
          Total Assets                                   $52,337   $57,542
                                                         =======   =======

LIABILITIES AND SHAREHOLDERS' EQUITY
Current Liabilities:
  Accounts payable                                       $ 1,822   $ 2,119
  Accrued expenses                                         3,367     5,362
  Deferred revenues                                       10,220    12,498
  Customer deposits                                        1,441     1,715
  Current portion of bank line of credit                      22     5,310
  Current portion of long-term debt                          249       295
  Income taxes payable                                       732     1,125
                                                         -------   -------
          Total Current Liabilities                       17,853    28,424

Deferred Tax Liability                                       197       197
Commitments and Contingencies
Long-Term Debt, less current portion                       6,055     2,232
                                                         -------   -------
          Total Liabilities                               24,105    30,853

Mandatory Redeemable Class A Preferred Stock                 744       746

Shareholders' Equity:
  Series preferred stock, 5,000,000 shares authorized,
    none issued and outstanding                             --        --
  Common stock, no par value, 10,000,000
    shares authorized and 5,002,308 and 4,925,423
    shares issued and outstanding                         19,410    18,865
  Retained earnings                                        8,078     7,078
                                                         -------   -------
          Total Shareholders' Equity                      27,488    25,943
                                                         -------   -------
          Total Liabilities and Shareholders' Equity     $52,337   $57,542
                                                         =======   =======
</TABLE>

The  accompanying  notes  are an  integral  part of these  consolidated  balance
sheets.

                                       2
<PAGE>
<TABLE>

                              CFI PROSERVICES, INC.
                        CONSOLIDATED STATEMENTS OF INCOME
                  (Dollars in thousands, except per share data)

<CAPTION>
                                                   Three Months
                                                  Ended March 31,
                                                -------------------
                                                   1998        1997
                                                -------     -------
<S>                                         <C>          <C>       
REVENUE
  Software license fees                     $    10,326  $    8,257
  Service and Support                             7,093       6,564
  Other                                           1,632       1,181
                                               --------    --------
          Total Revenue                          19,051      16,002
COST OF REVENUE                                   6,748       5,629
                                               --------    --------
          Gross Profit                           12,303      10,373
OPERATING EXPENSES
  Sales and marketing                             4,375       3,442
  Product development                             3,182       2,947
  General and administrative                      2,543       1,751
  Amortization of intangibles                       296         313
                                               --------    --------
          Total Operating Expenses               10,396       8,453
                                               --------    --------
          Income from Operations                  1,907       1,920
NON-OPERATING INCOME (EXPENSE)
  Interest expense                                 (102)        (89)
  Interest income                                    51          70
  Cancelled stock offering costs                   --          (487)
  Other, net                                        (28)       --
                                               --------    --------
          Total Non-operating Expense               (79)       (506)
                                               --------    --------
INCOME BEFORE PROVISION FOR
  INCOME TAXES                                    1,828       1,414
PROVISION FOR INCOME TAXES                          804         622
                                               --------    --------
NET INCOME                                        1,024         792
PREFERRED STOCK DIVIDEND                             24          24
                                               --------    --------
NET INCOME APPLICABLE TO
 COMMON SHAREHOLDERS                        $     1,000  $      768
                                               ========    ========
BASIC NET INCOME PER SHARE                  $      0.20  $     0.16
                                               ========    ========
DILUTED NET INCOME PER SHARE                $      0.19  $     0.15
                                               ========    ========
</TABLE>

The accompanying notes are an integral part of these consolidated statements.

                                       3
<PAGE>
<TABLE>


                              CFI PROSERVICES, INC.
                      CONSOLIDATED STATEMENTS OF CASH FLOWS
                             (Dollars in thousands)
<CAPTION>
                                                                     Three Months
                                                                    Ended March 31,
                                                                   ----------------
                                                                     1998      1997
                                                                   ------    ------
<S>                                                               <C>       <C>    
Cash flows from operating activities:
  Net income applicable to common shareholders                    $ 1,000   $   768
  Adjustments to reconcile net income applicable to common
    shareholders to cash provided by operating activities:
      Depreciation and amortization                                 1,511     1,474
      Payments made on mandatory redeemable preferred stock, net       (2)       (2)
      Interest accreted on note payable                                23      --
      Equity in losses attributable to joint venture                   82      --
      (Increase) decrease in assets
        Receivables, net                                            5,399     3,142
        Income taxes receivable                                      --        (228)
        Inventories, net                                              (68)      (33)
        Prepaid expenses and other assets                             (24)     (243)
      Increase (decrease) in liabilities
        Drafts payable                                               --        (332)
        Accounts payable                                             (297)       42
        Accrued expenses                                           (2,069)   (2,396)
        Deferred revenues                                          (2,278)   (1,064)
        Customer deposits                                            (274)      134
        Income taxes payable                                         (374)      (46)
                                                                   ------    ------
           Net cash provided by operating activities                2,629     1,216

Cash flows from investing activities:
  Expenditures for property and equipment                            (319)     (897)
  Software development costs capitalized                             (490)   (1,507)
  Investment in joint venture                                        (133)     --
                                                                   ------    ------
           Net cash used in investing activity                       (942)   (2,404)

Cash flows from financing activities:
  Net proceeds from (payments on) line of credit                   (1,288)    1,974
  Payments on notes payable                                           (50)     (934)
  Payments on long-term debt                                         (196)     (122)
  Proceeds from issuance of common stock                              526       270
                                                                   ------    ------
           Net cash provided by (used in) financing activities     (1,008)    1,188
                                                                   ------    ------

Increase in cash and cash equivalents                                 679      --

Cash and cash equivalents:
  Beginning of period                                             $    20   $    --
                                                                   ------    ------
  End of period                                                   $   699   $    --
                                                                   ======    ======
</TABLE>

The accompanying notes are an integral part of these consolidated statements.

                                       4
<PAGE>

                             CFI PROSERVICES, INC.
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS
                (Amounts in thousands, except per share amounts
                           or as otherwise indicated)
                                (Unaudited)

NOTE 1.  BASIS OF PRESENTATION

The  financial  information  included  herein for the three month  periods ended
March 31, 1998 and 1997 is unaudited;  however,  such  information  reflects all
adjustments  consisting only of normal recurring  adjustments  which are, in the
opinion  of  management,  necessary  for a fair  presentation  of the  financial
position,  results of  operations  and cash flows for the interim  periods.  The
financial  information  as of  December  31,  1997 is derived  from the  audited
financial  statements  contained in the 1997 Annual Report on Form 10-K as filed
by CFI  ProServices,  Inc. (the  Company).  The interim  consolidated  financial
statements  should  be read  in  conjunction  with  the  consolidated  financial
statements and the notes thereto included in the Company's 1997 Annual Report on
Form 10-K. The results of operations for the interim  periods  presented are not
necessarily indicative of the results to be expected for the full year.

NOTE 2.  LINE OF CREDIT

Effective March 1, 1998, the Company negotiated to increase the amount of credit
available under its line of credit from the lesser of 50% of accounts receivable
or $9 million to the lesser of 50% of accounts  receivable  or $10.0 million and
to change the expiration date to May 1, 2000. Total borrowings under the line of
credit at March 31,  1998 were $4.022  million.  Of the total  borrowings,  $4.0
million has been  classified as long-term debt as the Company does not intend to
repay this portion within the next 12 months.

NOTE 3.  SUPPLEMENTAL CASH FLOW INFORMATION

Supplemental disclosure of cash flow information is as follows:

                                              Three Months Ended March 31,
                                              -----------------------------
                                                 1998            1997
                                              ------------   --------------
Cash paid during the period for income
 taxes                                          $    1,179      $      324
Cash paid  during the period for  interest
 and dividends                                         113              46


Noncash investing and financing activities were as follows:

                                              Three Months Ended March 31,
                                              -----------------------------
                                                 1998            1997
                                              ------------   --------------

Tax benefit from exercise of nonqualified
 stock options                                 $       19      $      412
Increase   in    goodwill    for   accrued
 acquisition related contingent royalties              74              --
Reclassification  of bank  line of  credit
 to long-term debt                                  4,000              --

                                       5
<PAGE>

NOTE 4.  EARNINGS PER SHARE

Basic  earnings per share (EPS) and diluted EPS are  computed  using the methods
prescribed by Statement of Financial Accounting Standards No. 128, "Earnings per
Share" ("SFAS 128").  Basic EPS is calculated  using the weighted average number
of common shares  outstanding  for the period and diluted EPS is computed  using
the weighted  average  number of common  shares and dilutive  common  equivalent
shares outstanding.  Prior period amounts have been restated to conform with the
presentation  requirements of SFAS 128.  Following is a reconciliation  of basic
EPS and diluted EPS:

  Period Ended March 31,        1998                  1997
  --------------------------   --------------------  --------------------
  (in thousands, except per
  share data)                                Per                   Per
                                             Share                 Share
  Basic EPS                    Income Shares Amount   Income Shares Amount
  ---------                    ---------------------  --------------------
  Net income applicable to
   Common Shareholders         $1,000  4,990  $0.20    $768  4,872  $0.16
                                              =====                 =====
  Effect of Dilutive Securities
    Stock Options                  -     165             -     283
                               -------------          ------------
  Diluted EPS
  -----------
  Net income applicable to
    Common Shareholders        $1,000  5,155  $0.19   $ 768  5,155  $0.15
                                              =====                 =====

The number of options to purchase shares of common stock that were excluded from
the table above (as the effect would have been  anti-dilutive)  were 218,000 and
94,000 for the periods ended March 31, 1998 and 1997, respectively.

                                       6
<PAGE>

ITEM 2.  MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND
RESULTS OF OPERATIONS

THE  CONSOLIDATED  FINANCIAL  STATEMENTS  AND  NOTES  THERETO  SHOULD BE READ IN
CONJUNCTION  WITH THE FOLLOWING  DISCUSSION.  THIS DISCUSSION  CONTAINS  CERTAIN
FORWARD-LOOKING  STATEMENTS  THAT  INVOLVE  RISKS  AND  UNCERTAINTIES,  SUCH  AS
STATEMENTS OF THE COMPANY'S PLANS, OBJECTIVES,  EXPECTATIONS AND INTENTIONS. THE
CAUTIONARY STATEMENTS MADE IN THIS DISCUSSION SHOULD BE READ AS BEING APPLICABLE
TO ALL RELATED  FORWARD-LOOKING  STATEMENTS WHEREVER THEY APPEAR IN THIS FILING.
THE COMPANY'S ACTUAL RESULTS COULD DIFFER  MATERIALLY FROM THOSE DISCUSSED HERE.
FACTORS  THAT  COULD  CAUSE OR  CONTRIBUTE  TO SUCH  DIFFERENCES  INCLUDE  THOSE
DISCUSSED IN THIS REPORT,  AS WELL AS IN THE  COMPANY'S  REPORT ON FORM 10-K FOR
THE YEAR ENDED  DECEMBER  31,  1997 AND OTHER  FILINGS BY THE  COMPANY  WITH THE
SECURITIES AND EXCHANGE COMMISSION.

OVERVIEW

CFI  ProServices,  Inc.  (CFI or the Company) is a leading  provider of customer
service software  products and services to financial  institutions.  The Company
combines its technology, banking, and legal expertise to deliver knowledge-based
software  solutions that enable  institutions to simplify key business processes
such  as  sales  and  service,   improve   productivity,   strengthen   customer
relationships,  and maintain compliance with both internal business policies and
external  government  regulations.  More than 5,500 financial  institutions have
licensed one or more of the Company's products.

During 1993  substantially  all of the  Company's  revenue was derived  from its
Laser Pro and Deposit Pro  products.  Today,  the Company  licenses more than 20
products  organized  into three product  groups:  lending,  retail  delivery and
connectivity software. Due to its product  diversification  efforts, the Company
is now less reliant on the Laser Pro and Deposit Pro  products.  For the quarter
ended March 31,  1998,  approximately  44% of the  Company's  revenue  came from
products other than Laser Pro and Deposit Pro.

CFI generates recurring revenue from software  maintenance  agreements.  For the
quarter  ended March 31, 1998,  service and support fees revenue  accounted  for
approximately  37%  of  total  revenue.  Substantially  all  software  customers
subscribe to the Company's service and support  programs,  which provide ongoing
product enhancements and, where applicable, regulatory compliance updates.

The  Company's  cost  structure is  relatively  fixed and the cost of generating
revenue, in aggregate, does not vary significantly with changes in revenue. As a
result, the Company typically  generates greater profit margins from incremental
sales once fixed costs are covered.  Conversely,  any failure to achieve revenue
targets in a particular  period would  adversely  affect profit margins for that
period.

The  Company  believes  that  sales to larger  banks  will  constitute  a higher
percentage of total revenue in future  periods.  Transactions  with these larger
banks are  typically of greater  scope,  usually  involve a greater sales effort
over a longer  period of time,  and require  more  customization  and  prolonged
acceptance  testing.  This project  oriented  business  tends to cause growth in
unbilled accounts receivable  resulting from the use of percentage of 

                                       7
<PAGE>

completion accounting, deferred payment terms and increased collection times for
billed accounts receivable.  These factors, in turn, result in higher days sales
outstanding (DSO) in accounts receivable.

The Company's backlog as of March 31, 1998 was approximately  $13.0 million,  as
compared to  approximately  $15.2 million and $10.8 million at December 31, 1997
and March 31, 1997, respectively. CFI's backlog consists of orders taken and not
yet  converted to revenue,  but  expected to be  converted to revenue  within 12
months.  Orders  constituting  the  Company's  backlog are subject to changes in
delivery  schedules or to  cancellation  at the option of the purchaser  without
significant  penalty.  The stated backlog is not  necessarily  indicative of the
Company's revenue for any future period.

RISK FACTORS

POTENTIAL  FLUCTUATIONS IN QUARTERLY RESULTS.  The Company has experienced,  and
expects in the future to experience,  significant quarterly  fluctuations in its
results of  operations.  These  fluctuations  may be caused by various  factors,
including,  among others:  the size and timing of product  orders and shipments;
the  timing and market  acceptance  of new  products  and  product  enhancements
introduced  by the Company  and its  competitors;  the  Company's  product  mix,
including  expenses of implementation and royalties related to certain products;
the timing of the  Company's  completion of work under  contracts  accounted for
under  the  percentage  of  completion  method;   customer  order  deferrals  in
anticipation of new products;  aspects of the customers'  purchasing  processes,
including the evaluation,  decision-making and acceptance of products within the
customers' organizations;  factors affecting the sales process for the Company's
products,  including the complexity of customer  implementation of the Company's
products; the number of working days in a quarter;  federal and state regulatory
events;  competitive  pricing  pressures;   technological  changes  in  hardware
platform, networking or communication technology;  changes in Company personnel;
the timing of the Company's operating expenditures; specific economic conditions
in the financial services industry and general economic conditions.

The Company typically ships or installs many of its products within three months
of receipt of an order.  As a result,  software  license fees in any quarter are
substantially  dependent  on  orders  booked  in that  quarter  or the  previous
quarter. In addition, the Company has generally recognized a substantial portion
of its revenue in the last month of each quarter, with this revenue concentrated
in the last weeks of the quarter.  The Company's  results of operations may also
be affected by seasonal  trends,  including  the  tendency of some  customers to
complete  purchases  of  products  in the  quarter  ended  December 31 or not to
implement new orders in the quarter ended March 31. Furthermore,  during typical
vacation  periods,   key   decision-making   personnel  at  prospect   financial
institutions  may not be available,  which can adversely affect revenue for such
periods.  Because the  Company's  operating  expenses  are based on  anticipated
revenue levels and a high  percentage of these expenses are relatively  fixed, a
small variation in the timing of recognition of specific revenue items can cause
significant  variations in operating results from quarter to quarter. Due to all
of the  foregoing  factors,  it is  possible  that in some  future  quarter  the
Company's operating results may differ from the

                                       8
<PAGE>

expectations of public market analysts and investors.  In such event,  the price
of the Company's Common Stock would likely be affected. Accordingly, the Company
believes that quarter-to-quarter comparisons of its results of operations should
not be relied upon as an indication of future performance.

UNCERTAINTY OF MARKET; PRODUCT ACCEPTANCE.  The market for software products and
services to financial  institutions is evolving and the Company's success is, in
large part, dependent on the continuing development of this market. Although the
Company   believes  that  its  existing   products   compete   effectively  with
competitors' products, some of the Company's products have been licensed to only
a few customers or, as to any specific  customer,  may be used only in a part of
that  customer's  organization.  A significant  part of the  Company's  business
strategy  depends on financial  institutions'  adoption of new  technologies  in
handling  functions that  previously may have been performed  without the use of
computers  or with  more  rudimentary  software  applications.  There  can be no
assurance  that  banks  and  other   financial   institutions   will  adopt  new
technologies  required  for,  or that  the  Company's  products  will  otherwise
achieve, broad acceptance in this evolving market. In some instances,  banks and
other financial  institutions may be reluctant to consider transitioning to some
of the Company's products without first making significant  decisions  regarding
the  procurement  or upgrade of computer  systems or operating  systems.  In the
event that the market for software solutions being offered by the Company should
fail to develop,  or that the Company's  products should fail to succeed in this
market, the Company's business,  operating results and financial condition would
be  materially  adversely  affected.   Furthermore,  market  acceptance  of  the
Company's  products will also depend on the Company's ability to ensure that its
products operate  together with other products offered by the Company,  and with
the  products  of other major  service  providers  and  vendors of hardware  and
software used in the financial  services  industry.  In addition,  a significant
part of the  Company's  revenues  are  derived  from  continued  support  of the
software  after the initial sale and are in some cases based on  per-transaction
or per-user pricing. There can be no assurance that such pricing structures will
continue to be accepted by customers of the Company.

DEPENDENCE ON HOST  PROCESSOR  RELATIONSHIPS.  The Company  believes that market
acceptance  of its products is based in  significant  part on the ability of the
products to share  information  with a financial  institution's  host  processor
system,  or with the host  processor  systems  of vendors  providing  processing
services to such institution.  The Company has developed  significant  expertise
with most available host processor systems and the methods necessary to transfer
data to and from such systems. Although the Company generally is able to develop
interfaces  that allow its products to operate  effectively  with host processor
systems,  integration is optimized  where the Company and the provider of a host
processor  system  cooperatively  share  information  regarding  the  respective
products'  technologies,  development  schedules and  enhancements.  CFI has had
varying  degrees  of  success  in  establishing  such  relationships  with  host
providers.  In some cases,  providers of host  processor  systems or  processing
services  are or may become  competitors  of the Company  with respect to one or
more of the  Company's  products.  As such,  the  Company is not always  able to
obtain  access  to host  system  technology  necessary  for  developing  optimal
third-party system integration.  There can be 

                                       9
<PAGE>

no assurance  that the Company will be able to establish  and maintain  adequate
relationships  with important  providers of host processor systems or processing
services in the future. Failure to do so could have a material adverse effect on
the business, results of operations and financial condition of the Company.

UNCERTAINTIES  ASSOCIATED WITH THE INTEGRATION OF ACQUISITIONS  AND RISKS OF NEW
BUSINESS  VENTURES.  One of the  Company's  strategies is to continue to acquire
complementary  businesses,  products and technologies,  as well as to enter into
new business ventures, including minority equity investments and joint ventures.
Acquisitions of companies,  businesses,  products,  or technologies,  as well as
entry into new business ventures, require the dedication of management resources
in order to achieve the strategic  objectives of the  acquisitions and ventures.
No assurance  can be given that  difficulties  encountered  in  integrating  the
operations  of  businesses  previously  acquired  or in the future  acquired  or
entered  into by the Company will be  overcome,  or that the  specific  benefits
expected from  integration  of any  particular  acquisition  or any new business
venture,  including the addition of new products and technologies,  or increased
sales and growth of the Company's  customer  base,  will be achieved or that any
anticipated  cost  savings  will be  realized.  The  difficulties  of  combining
acquired  operations  into the Company have been, and, along with any entry into
new business  ventures in the future,  can be expected to be  exacerbated by the
necessity of coordinating geographically separated organizations. The process of
integrating  operations  could cause an interruption of, or loss of momentum in,
the activities of the Company's business and operations,  including those of the
businesses  acquired  or new  business  ventures.  Difficulties  encountered  in
connection   with  the  Company's   acquisition  of   businesses,   products  or
technologies,  and new business ventures,  including those previously  acquired,
could  have an  adverse  effect  on the  business,  results  of  operations  and
financial  condition of the Company.  There can be no assurance that integration
of businesses,  products or technologies  previously acquired by the Company, or
acquired or entered into in the future,  will be accomplished  without having an
adverse impact on the business, results of operations and financial condition of
the Company or that the benefits or strategic  objectives expected from any such
integration or new business venture will be realized.

EARLY STAGE MARKET FOR ELECTRONIC  DELIVERY  PRODUCTS.  The  electronic  banking
market,  and in particular the home banking portion of the market,  is at a very
early stage of development,  is rapidly  evolving,  and is  characterized  by an
increasing  number of market  entrants  who have  introduced  or are  developing
competing products and services.  As is typical for a new and evolving industry,
demand and market acceptance for recently  introduced  products and services are
subject  to a high  level of  uncertainty.  In  particular,  while the number of
customers  utilizing  the Internet or  private-dial  connection as a vehicle for
banking has grown rapidly,  it remains limited and it is not known whether these
markets will continue to develop such that a sufficient demand for the Company's
software will emerge and be  sustainable.  The use of such  electronic  delivery
channels  by  the  banking  community  and  its  customers  will  require  broad
acceptance of new methods of conducting business and exchanging information.  In
particular,  bankers and  financial  institutions  with  established  methods of
handling  funds may be  reluctant  to accept  commercial  transactions  over the
Internet.  Moreover,  concerns  regarding  the security

                                       10
<PAGE>

and confidentiality of Internet  transactions may inhibit the growth of Internet
commerce  generally and as a result  impact  market  acceptance of the Company's
products.  The Company's business will include procedures and services that have
only recently been developed in the emerging electronic delivery market. The use
of the Company's products is dependent,  in part, upon the continued development
of an industry and  infrastructure  for  providing  secure  Internet  access and
carrying  Internet  traffic.  In  addition,  the  Internet may not prove to be a
viable  commercial  marketplace,   because  of  inadequate  development  of  the
necessary infrastructure,  such as undercapacity, a reliable network backbone or
timely development of complementary products, including high speed modems. There
can be no  assurance  that  commerce  over the  Internet  will become  generally
adopted.  If the market fails to develop or develops more slowly than  expected,
the  infrastructure  for  the  Internet  is  not  adequately  developed,  or the
Company's home banking products and services do not achieve market acceptance by
a significant number of individuals,  businesses and financial institutions, the
Company's   business,   financial  condition  and  operating  results  could  be
materially and adversely affected.

POSSIBLE  NEED FOR  ADDITIONAL  FINANCING.  The Company  believes that the funds
expected to be generated by the Company's operations and a $10 million (maximum)
revolving  line of credit  will  provide the Company  with  sufficient  funds to
finance its  operations.  However,  if  additional  funds were needed to support
working capital  requirements,  or to complete  acquisitions,  the Company would
seek to raise  such  additional  funds  through  one or more  public or  private
financings of equity or debt, or from other  sources.  No assurance can be given
that  additional  financing  will be  available  or  that,  if  available,  such
financing  will  be  obtainable  on  terms  favorable  to  the  Company  or  its
shareholders.

MANAGEMENT  OF GROWTH.  The growth in the size and  complexity  of the Company's
business  and the  expansion  of its product  lines and its  customer  base have
placed and are expected to continue to place a significant strain on all aspects
of the Company's business.  In particular,  the Company's emphasis on selling to
large institutions has placed significant additional demands on its installation
and  implementation  operations,  and the  growing  installed  base  has  placed
additional demands on the customer support operation. The number of employees in
the Company has grown more than 70% since  December  31,  1995,  and the Company
currently  plans to continue to expand its staff.  To  accommodate  growth,  the
Company  will be required to upgrade or implement a variety of  operational  and
financial systems,  procedures and controls.  There can be no assurance that the
Company  will be able to do so  successfully.  The  Company's  future  operating
results  will  depend on its  ability to expand  its  support  organization  and
infrastructure commensurate with its expanding base of installed products and on
its  ability to  attract,  hire and retain  skilled  personnel.  There can be no
assurance that the Company's personnel, systems, procedures and controls will be
adequate to support the  Company's  operations.  Any  failure to  implement  and
improve  the  Company's  operational,  financial  and  management  systems or to
expand, train, motivate or manage personnel could have a material adverse effect
on the Company's business,  operating results and financial condition. There can
be no assurance that the Company will be able to  effectively  manage any future
growth and any  failure to do so would  have a  material  adverse  effect on the
Company's business, operating results and financial condition. To the extent the

                                       11
<PAGE>

anticipated growth fails to materialize,  the Company's  operating results could
be adversely affected.

DEPENDENCE ON KEY EMPLOYEES AND SOFTWARE  ENGINEERS.  The Company  believes that
its future success will depend to a significant extent upon the contributions of
its  executive  officers and key sales,  engineering,  marketing  and  technical
personnel.  The Company does not have "key person" life  insurance on any of its
employees.  The  loss  of the  services  of one or  more  of the  Company's  key
personnel  could  have a  material  adverse  effect on the  Company's  business,
operating results and financial condition.  The Company also believes its future
success  will  depend in large  part upon its  ability  to  attract  and  retain
additional highly skilled  personnel,  particularly sales personnel and software
engineers.  Because of the  sophistication  of the  Company's  products  and the
technology environments in which they operate, the Company's sales,  engineering
and  other  personnel   generally  require  advanced  technical   knowledge  and
significant  training to perform  competently.  Competition  for such personnel,
particularly  qualified  software  development  engineers,  is  intense  and the
Company has, at times,  experienced  difficulty in locating  personnel  with the
requisite level of expertise and experience.  There can be no assurance that the
Company  will be  successful  in  retaining  its  existing  key  personnel or in
attracting and retaining the personnel it requires in the future.

DELAYS IN INTRODUCTION OF NEW PRODUCTS AND PRODUCT  ENHANCEMENTS.  The Company's
future  success will depend upon its ability,  on a timely basis,  to develop or
acquire and successfully  introduce new products and to maintain and enhance its
current products to meet customers'  expanding  needs. In addition,  the Company
must identify emerging trends and  technological  changes in its target markets,
develop  and  maintain  competitive  products,  enhance  its  products by adding
innovative   features  that   differentiate  its  products  from  those  of  its
competitors,  and develop and bring products to market quickly at cost-effective
prices.  In particular,  the Company believes its  software-based  products must
respond  quickly  to users'  needs for broad  functionality  and  multi-platform
support and to advances in hardware and operating systems.  As a result of these
requirements,  the Company will need to make  substantial  investments in design
and product  development.  Any failure by the Company to  anticipate  or respond
adequately  to   technological   and   regulatory   developments   and  customer
requirements, or any significant delays in product development or introductions,
could result in a loss of competitiveness and could materially  adversely affect
the Company's business,  operating results and financial condition. There can be
no assurance that the Company will be successful in developing and marketing new
products or product  enhancements  that respond to  technological  or regulatory
changes, evolving standards or changing customer requirements.

In the past,  the  Company has  experienced  delays in the  introduction  of new
products and product enhancements and in achieving market acceptance for certain
of its products.  There can be no assurance  that the Company will  successfully
complete on a timely basis products  currently under development or that current
or future  products  will  achieve  market  acceptance.  If the  Company  is not
successful in developing new products and providing  product  enhancements  in a
timely manner,  including  those that  incorporate  regulatory  changes into its
products,  it could have a material  adverse  impact on the Company's  business,
results of operations and financial condition.

                                       12
<PAGE>

In  addition,  the  introduction  or  announcement  of  products  embodying  new
technologies, changes in industry standards, applicable regulations, or customer
requirements,  either by the  Company or one or more of its  competitors,  could
render the Company's existing products obsolete or unmarketable. There can be no
assurance that the introduction or announcement of new product  offerings by the
Company  or one or more of its  competitors  will not cause  customers  to defer
purchases of existing Company products. Such deferment of purchases could have a
material  adverse  effect  on the  Company's  business,  operating  results  and
financial condition.

LENGTHY SALES AND  IMPLEMENTATION  CYCLES. The license of the Company's software
products  generally  requires  the  Company  to  educate  prospective  customers
regarding  the use and benefits of the  Company's  products.  In  addition,  the
implementation of the Company's  products  involves a significant  commitment of
resources  by  prospective  customers  and can be  associated  with  substantial
changes in  workflow,  processing  or the  configuration  of hardware  and other
software.  The  product  license  and other  fees  charged  by the  Company  are
typically  only  a  portion  of  the  customer's  related  hardware,   software,
development,  training and integration costs in implementing a system containing
the Company's products. The license of the Company's software products can often
require a board-level or executive decision by prospective customers.  For these
and other  reasons,  the period  between  initial  indications  of interest by a
customer in the Company's  product and the ultimate sale and  implementation  of
the Company's  product to the customer can be lengthy  (often ranging from three
months  to in excess of one  year)  and is  subject  to a number of  significant
delays over which the Company has little or no control.  The Company's sales and
implementation cycle could be lengthened by increases in the size and complexity
of its license  transactions and by delays in its customers'  implementation  or
upgrade of the necessary computing environments.

In addition,  as the Company  increases  its  emphasis on obtaining  orders from
larger financial institutions,  particularly very large multistate institutions,
the Company's overall mix of product licenses may involve an increased  reliance
on orders that have a longer sales and implementation  cycle.  Reliance on sales
with a lengthy lead time for completion of the order and  implementation  of the
product can result in delays in completion of expected sales and fluctuations in
the  recognition  of sales  revenue  which may  adversely  affect the  Company's
business, results of operations and financial condition.

COMPETITION.  The market for the Company's products is intensely competitive and
rapidly changing.  A number of companies offer competitive  products  addressing
certain of the Company's target markets.  With respect to the Company's  lending
products,  the principal  competitors include Bankers Systems,  Inc.,  FormAtion
Technologies Inc., Interlinq Software Corporation,  Fair, Isaac & Company, Inc.,
APPRO Systems, Inc., Credit Management Systems, Inc., Baker Hill Corporation and
ALLTEL Corporation.  With respect to the Company's retail delivery products, the
principal competitors include Olivetti North America,  Broadway & Seymour, Inc.,
Early, Cloud & Company and Footprint Software,  Inc. (both subsidiaries of IBM),
Electronic  Data  Systems  Corporation,  Argo &  Company,  FIserv,  Inc.,  Edify
Corporation,   CheckFree   Incorporated,   Online   Resources  &  Communications

                                       13
<PAGE>

Corporation,  PegaSystems,  Inc. and Digital Insight.  In addition,  a number of
prospective and existing  customers of the Company have the internal  capability
to provide  alternative  solutions to the Company's products and may, therefore,
be  viewed  as  competing  with the  Company.  These  alternatives  may  include
internally  developed  software  and hardware  solutions,  or methods of process
management  that  do not  involve  software  solutions.  Some  of the  Company's
competitors have significantly greater financial, technical, sales and marketing
resources than the Company.  The Company  believes that the primary  competitive
factors in this market include product quality, reliability, performance, price,
vendor and product reputation, financial stability, features and functions, ease
of use,  interoperability  with other  applications  or systems  and  quality of
support.  There can be no assurance that  competitors  will not develop products
that are  superior to the  Company's  products or that  achieve  greater  market
acceptance.  Further,  because of the rapidly  evolving  nature of the industry,
many  of  the  Company's   collaborative   partners  are  current  or  potential
competitors.  In  addition,  a number of current or potential  competitors  have
established or may establish cooperative relationships among themselves and with
third parties that may present  additional  competition with products offered by
the  Company.  The  Company's  competitors  may also be able to  undertake  more
extensive marketing campaigns,  adopt more aggressive pricing policies,  utilize
more extensive distribution channels and bundle competing products.

The  Company's  future  success  will depend  significantly  upon its ability to
increase its share of the large bank market and to license  additional  products
and product  enhancements  to existing  customers.  As the Company  develops new
products or enters new markets, it expects to encounter additional  competitors,
some of which may have  significantly  greater financial,  technical,  sales and
marketing resources than the Company. There can be no assurance that the Company
will be able to compete successfully in the future, or that competition will not
have a material adverse effect on the Company.

PRODUCT CONCENTRATION. A significant portion of the Company's revenue is derived
from a limited number of products. Revenue from the Company's Laser Pro products
and Deposit Pro products  represented  approximately  45% of the Company's total
revenue for the year ended  December 31, 1997, and over 82%, 79% and 53% for the
years ended December 31, 1994, 1995 and 1996, respectively. Although the Company
believes that these products will continue to represent a significant percentage
of the Company's  revenue for the near term, an important  part of the Company's
business strategy depends upon the ability of the Company to continue to develop
and market its call center, branch automation,  electronic banking and other new
products.  A decline in demand or prices for the Company's Laser Pro products or
Deposit Pro products,  whether as a result of new product  introductions  by the
Company or its competitors, price competition,  technological change, or failure
of the  Company's  products  to  address  customer  requirements,  could  have a
material  adverse  effect on the Company's  business,  results of operations and
financial  condition.  The failure of the financial services industry in general
to adopt new or modified technologies to improve and simplify business processes
(in  particular  the products  developed by the Company),  or the failure of the
Company to support this  industry  transition  with  products  that  effectively
address  customer  requirements,  would  have a material  adverse  effect on the
Company's business, results of operations and financial condition.

                                       14
<PAGE>

DEPENDENCE ON FINANCIAL  SERVICES  INDUSTRY.  Substantially all of the Company's
revenue is derived  from  licenses  and  services  to banks and other  financial
institutions,  and its future  growth is  dependent  on  increased  sales to the
financial  services  industry.   The  success  of  the  Company's  customers  is
intrinsically  linked to economic conditions in the financial services industry,
which in turn are subject to intense  competitive  pressures and are affected by
overall economic conditions.  In addition, the Company believes that the license
of its products is  relatively  discretionary  and often  requires a significant
commitment  of capital if  accompanied  by  large-scale  hardware  purchases  or
commitments. As a result, although the Company believes that its products can be
of   substantial   assistance  to  financial   institutions   in  a  competitive
environment,   demand  for  the  Company's   products  and  services   could  be
disproportionately  affected  by  instability  or  downturns  in  the  financial
services industry,  which may cause existing or potential  customers to exit the
industry or delay,  cancel or reduce any  planned  expenditures  for  technology
solutions,  including  those  offered by the  Company.  The  financial  services
industry is currently experiencing  consolidation that may affect demand for the
Company's  products.  The financial  services  industry is highly  regulated and
changes  in  regulations  affecting  the  financial  services  industry  or  the
Company's  products  could have a significant  effect on the Company.  These and
other  factors  adversely  affecting  the  financial  services  industry and its
purchasing  capabilities  could have a material  adverse effect on the Company's
business, results of operations and financial condition.

PRODUCT LIABILITY RISKS;  SOFTWARE DEFECTS.  The Company's software products are
highly complex and sophisticated  and could,  from time to time,  contain design
defects or software  errors that could be difficult  to detect and  correct.  In
addition,  implementation  of the  Company's  products may involve a significant
amount of  customer-specific  customization  and may  involve  integration  with
systems developed by third parties. Software products offered by the Company are
highly complex and normally contain  undetected errors or failures that, despite
testing by the Company,  are discovered  only after a product has been installed
and used by customers.  There can be no assurance that  significant  errors will
not be found in the  Company's  products in the future.  Such errors  could give
rise to warranty or other  liability  of the  Company,  cause  delays in product
introduction and shipments,  require design modifications,  result in loss of or
delay  in  market  acceptance  of the  Company's  products  or loss of  existing
customers, any of which could adversely affect the Company's business, operating
results and financial condition.

The Company's  products enable its customers to comply with a variety of complex
and  changing  federal  and state  laws and  regulations.  Should  documentation
generated by the  Company's  products  result in a customer's  violation of such
requirements due to a product defect, the customer, or possibly the governmental
authority  whose  requirements  were not met,  could  claim that the  Company is
responsible.  The  Company  provides  a  compliance  warranty  on certain of its
products  that limits its  liability  to $1.0  million per customer per year and
further limits the Company's  liability for all of its customers to an aggregate
of $2.5  million per year per  occurrence  of a common  defect.  There can be no
assurance that these contract limits would be enforceable,  or that claims would
be  covered by or would not exceed the  Company's  indemnity  insurance  limits.
Further, there

                                       15
<PAGE>

can be no assurance  that this  indemnity  policy will be renewed or will remain
priced within the Company's capacity to pay the premiums.  In the event that the
Company's  contract limits are found to be  unenforceable  or that its insurance
policy does not adequately cover claims, the Company's results of operations may
be materially  and adversely  affected.  In addition,  there can be no assurance
that the Company will be able to correct  claimed or actual product defects in a
timely manner, or at all.

DEPENDENCE  UPON  PROPRIETARY  TECHNOLOGY;  INTELLECTUAL  PROPERTY  RIGHTS.  The
Company's  success  and  ability  to  compete  are  dependent  in part  upon its
proprietary technology,  including its software. The Company relies primarily on
a combination  of copyright,  trade secret and trademark  laws,  confidentiality
procedures and  contractual  provisions to protect its proprietary  rights.  The
Company also  believes  that factors such as know-how  concerning  the financial
services  industry and the kinds of software  products that the Company licenses
as well as the technological  and creative skills of its personnel,  new product
developments,  frequent  product  enhancements,  name  recognition  and reliable
product  service are  essential to  establishing  and  maintaining  a technology
leadership  position.  The Company may from time to time seek patent  protection
for  innovations  related  to  certain  of its  software  products,  but has not
generally sought patent protections for its software. There has been an increase
in the number of patents  related to  software  that have been issued or applied
for in the United States and,  accordingly,  the risk of patent infringement for
software  companies can be expected to increase.  There can be no assurance that
others  will not  develop  technologies  that are  similar  or  superior  to the
Company's  technology.  The  Company  has,  with a small  number  of  customers,
provided  limited  access and  restricted  rights to the source  code of certain
products. Despite the Company's efforts to protect its proprietary rights, other
parties  may  attempt  to  reverse   engineer,   copy  or  otherwise  engage  in
unauthorized  use of the  Company's  proprietary  information.  There  can be no
assurance that the Company's means of protecting its proprietary  rights will be
adequate.

Certain  technology or  proprietary  information  incorporated  in the Company's
products is licensed from third parties, generally on a non-exclusive basis. The
termination of any such licenses, or the failure of the third-party licensors to
adequately  maintain or update  their  products,  could  result in delays in the
Company's  ability to ship certain of its  products  while it seeks to implement
technology offered by alternative sources, and any required replacement licenses
could prove costly. In addition,  the integration of the Company's products with
financial  institutions'  host systems is optimized if the Company has access to
the  host  system  technology.   The  parties  controlling  the  host  processor
technologies  may also be current or future  competitors  of the  Company and as
such may restrict access to such  technologies.  In some instances,  the Company
has not  been  able to  obtain  sufficient  access  to  host  system  technology
necessary for developing optimal system interfaces. While it may be necessary or
desirable in the future to obtain rights to third party technology, there can be
no assurance that the Company will be able to do so on  commercially  reasonable
terms, or at all.

In the future,  the Company may receive  notices  claiming that it is infringing
the proprietary rights of third parties,  and there can be no assurance that the
Company will not become the subject of infringement  claims or legal proceedings
by third parties.  The Company  expects that software  product  developers  will
increasingly  be subject to  infringement  claims as the

                                       16
<PAGE>

number of products  and  competition  in the  Company's  industry  grows and the
functionality  and  scope of  products  overlap.  Furthermore,  there  can be no
assurance  that  employees  or  third  parties  have  not  improperly  disclosed
confidential or proprietary information to the Company. Any such claims, with or
without  merit,  could  be  time  consuming  and  expensive  to  defend,  divert
management's  attention and resources,  cause product shipment delays or require
the Company to pay money damages or enter into royalty or licensing  agreements.
Such royalty or licensing agreements, if required, may not be available on terms
acceptable  to the  Company,  or at all. In the event of a  successful  claim of
product  infringement  against  the  Company  and  failure of the Company or its
licensors to license the infringing or similar  technology on reasonable  terms,
the  Company's  business,  operating  results and financial  condition  could be
adversely affected.  In addition,  the Company may initiate claims against third
parties for infringement of the Company's proprietary rights or to establish the
validity  of the  Company's  proprietary  rights.  Any such claim  could be time
consuming,  result in costly  litigation,  and have a material adverse effect on
the Company's business, operating results and financial condition.

                                       17
<PAGE>

RESULTS OF OPERATIONS

The  following  table  sets  forth  statements  of  income  data of the  Company
expressed as a percentage of total revenue for the periods indicated:

                                       Three Months Ended
                                            March 31,
                                   ---------------------------
                                       1998           1997
                                   ------------    -----------
Revenue
    Software license fees                 54.2 %        51.6  %
    Service and support                   37.2          41.0
    Other                                  8.6           7.4
                                   ------------    -----------
Total revenue                            100.0         100.0
Gross profit                              64.6          64.8
Operating expenses
    Sales and marketing                   23.0          21.5
    Product development                   16.7          18.4
    General and administrative            13.3          10.9
    Amortization of intangibles            1.6           2.0
                                   ------------    -----------
Total operating expenses                  54.6          52.8
                                   ------------    -----------
Income from operations                    10.0          12.0
Non-operating expense                     (0.4)         (3.2)
                                   ------------    -----------
Income before income taxes                 9.6           8.8
Provision for income taxes                 4.3           3.9
Preferred stock dividend                   0.1           0.1
                                   ------------    -----------
Net income applicable to common
  shareholders                             5.2 %         4.8  %
                                   ============    ===========

The  following  table sets forth  percentage  changes  period over period in the
statements of income data of the Company:

                                         Three Months
                                        Ended March 31,
                                          1998 Over
                                        March 31, 1997
                                      ------------------
Revenue
    Software license fees                         25.0  %
    Service and support                            8.1
    Other                                         38.2
                                      ------------------
Total revenue                                     19.1
Gross profit                                      18.6
Operating expenses
    Sales and marketing                           27.1
    Product development                            8.0
    General and administrative                    45.2
    Amortization of intangibles                   (5.4)
                                      ------------------
Total operating expenses                          23.0
                                      ------------------
Income from operations                            (0.7)
Non-operating expense                             84.4  (1)
                                      ------------------
Income before income taxes                        29.2  (1)
Provision for income taxes                        29.2  (1)
Preferred stock dividend                            --
                                      ------------------ 
Net income applicable to common
  shareholders                                    30.2  (1)
                                      ==================


1) Without the $0.5  million  charge due to  cancellation  of a follow-on  stock
   offering in the first quarter of 1997, the change for non-operating  expense,
   income  before  income  taxes,  provision  for  income  taxes and net  income
   applicable  to common  shareholders  would have been (316%),  (4%),  (4%) and
   (4%), respectively.

                                       18
<PAGE>

REVENUE

Total revenue  increased $3.1 million,  or 19%, to $19.1 million for the quarter
ended March 31,  1998  compared to $16.0  million for the  comparable  period in
1997.

SOFTWARE  LICENSE  FEES.  Software  license  fees  include  sales of software to
customers,  fees for software  customization  and fees  related to  implementing
software and systems at customer  sites.  Software  license fees  increased $2.1
million, or 25%, to $10.3 million for the quarter ended March 31, 1998 from $8.3
million  for the  comparable  period in 1997.  The  increase  was led by lending
products,  Deposit Pro and Encore! branch automation products, and was offset in
part by declines  in OnLine  branch  automation  products  and Encore!  Personal
Branch revenue. In addition RPxpress! was sold in September 1997. The decline in
OnLine  branch  automation  sales  reflects a  decreased  emphasis  on the older
DOS-based product and a transition to the Company's Windows-based Encore! branch
automation products.

PERCENTAGE OF SOFTWARE LICENSE FEES

                                   Three Months Ended
                                        March 31,
                              -----------------------------
                                   1998             1997
                              -----------      ------------
Lending Products                   68   %            51   %
Retail Delivery Products           28                44
Connectivity Products               4                 5
                              -----------      ------------
Total                             100   %           100   %
                              ===========      ============


      LENDING PRODUCTS. Lending products license revenue increased $2.8 million,
or 68%, to $7.0 million for the quarter ended March 31, 1998 over the comparable
period in 1997. The increase resulted  primarily from sales of Laser Pro Closing
(particularly of the Company's new Windows-based product), Laser Pro Credit Line
and Laser Pro Mortgage,  and was offset in part by decreased revenues from Laser
Pro Application  Manager and fisCAL  Analyzer.  As a percentage of total license
fee revenues,  lending products  increased to 68% for the first quarter of 1998,
compared to 51% for the same period in 1997.

Lending  products include Laser Pro Closing,  Laser Pro  Application,  Laser Pro
SBA,  Laser Pro Credit Line,  Laser Pro  Application  Manager,  Laser Pro fisCAL
Analyzer, Laser Pro fisCAL Online and Laser Pro Mortgage.

     RETAIL DELIVERY PRODUCTS. Retail delivery product license revenue decreased
$0.8  million,  or 22%, to $2.9  million for the quarter  ended March 31,  1998,
compared to the first quarter in 1997.  Increased  revenues from Encore!  Branch
Automation,  Deposit Pro, Encore! Desktop and Encore! Call Center were offset by
decreased revenues from OnLine Branch Automation  products and Encore!  Personal
Branch. As a percentage of total license revenue,  first quarter retail delivery
products revenue declined from 44% in 1997 to 28% in 1998.

                                       19
<PAGE>

Retail delivery products include Encore!  Teller,  Encore!  Platform,  Flextran,
OnLine branch automation,  Deposit Pro, Encore!  Desktop,  Encore!  Call Center,
Encore! Personal Branch, Pro Active CRA and ACH.

     CONNECTIVITY PRODUCTS.  License fees from the sale of connectivity products
increased $0.1 million,  or 26%, to $0.4 million for the quarter ended March 31,
1998, compared to the same period a year ago. As a percentage of Company license
fee revenue,  connectivity  products  accounted  for 4% in the first  quarter of
1998,  compared  to 5% for the same  period a year  ago.  Connectivity  products
include StarGate middleware, Laser Pro interfaces and Deposit Pro interfaces.

SERVICE  AND  SUPPORT  FEES.  Service  and support  fees  consist  primarily  of
recurring  software  support charges and revenue from training  customers in the
use of the  Company's  products.  Substantially  all of the  Company's  software
customers  subscribe to its support  services,  which provide for the payment of
annual or quarterly  maintenance  fees.  Service and support fees increased $0.5
million, or 8%, to $7.1 million for the quarter ended March 31, 1998 compared to
the  comparable  period in 1997 due to  increases in the  installed  base of the
Company's products.

OTHER REVENUE.  Other revenue  includes Vendor Payment Systems  processing fees,
sales of preprinted forms and supplies,  and certain consulting  revenue.  Other
revenue  increased  $0.5 million,  or 38%, to $1.6 million for the quarter ended
March 31, 1998  compared  to the first  quarter in 1997.  The  increase in Other
revenue was led by sales of Laser Pro font cartridges.  Other revenue  increased
to 9% of total  revenue  for the first  quarter of 1998,  compared to 7% for the
comparable period in 1997.

COST OF REVENUE

Cost of revenue  primarily  consists of  amortization  of  software  development
costs,  royalty  payments,  compliance  warranty  insurance  premiums,  software
production costs, costs of product support,  training and implementation,  costs
of software  customization,  materials  costs for forms and  supplies,  and bill
payment processing costs.

Cost of revenue increased $1.1 million,  or 20%, to $6.7 million for the quarter
ended March 31, 1998 compared to $5.6 million in the comparable  period in 1997.
The increase is  primarily  attributable  to  additional  personnel  required to
support the increased installed base of customers,  higher  implementation costs
associated with the increased  number of large financial  institution  projects,
and increased  royalties and materials costs associated with increased revenues.
As the breadth of the Company's product  offerings has expanded,  the complexity
and cost of providing  high quality  customer  service and support has increased
both in absolute dollars and as a percentage of revenue.

Amortization  of software  developments  costs  decreased  $0.1  million to $0.5
million for the first quarter of 1998 compared to the first quarter of 1997.

As a result of CFI's  acquisitions,  costs  resulting from royalty  payments may
increase in future  periods.  The Company is obligated to pay royalties  ranging
from 3% to 18% of revenue

                                       20
<PAGE>

related to certain  products  acquired  in the various  acquisitions  since June
1994. In addition, the Company is obligated to pay MicroBilt Corporation a fixed
amount per OnLine  customer  converted to the  Company's  products.  The royalty
obligations generally extend three to five years from the acquisition date.

Gross  margin for the first  quarters  of both 1998 and 1997 was 65%.  Operating
margin declined to 10% from 12%,  quarter to quarter.  The decrease in operating
margin was due primarily to lower  capitalization of software  development costs
in the first quarter of 1998 as the Company's current product  development cycle
is ending, and to increases in general and administrative  expenses and in sales
and  marketing  expenses.  The  Company  capitalized  $0.5  million in  software
development  costs in the quarter  ended March 31, 1998 compared to $1.5 million
in  first  quarter  of  1997.  Capitalized  software  development  costs  net of
accumulated amortization were $9.8 million as of March 31, 1998.

OPERATING EXPENSES

SALES AND MARKETING.  Sales and marketing expenses increased to $4.3 million, or
23% of revenue,  for the quarter ended March 31, 1998, compared to $3.4 million,
or 22% of revenue,  in the  comparable  period of 1997.  The  increase in dollar
amount  and  as  a  percentage  of  revenue  resulted  principally  from  salary
increases,  additional  personnel  and  increased  commissions  associated  with
increased revenues.

PRODUCT  DEVELOPMENT.  Product development expenses include costs of maintaining
and enhancing existing products and developing new products. Product development
expenses  were $3.2  million,  or 17% of revenue,  in the first  quarter of 1998
compared to $2.9  million,  or 18% of revenue,  in the same period of 1997.  The
increase in dollar amount was primarily the result of increased  staffing in the
development areas of the Company,  migrating the Company's DOS-based products to
Windows-based   products  and   accelerating   development   of  the   Company's
connectivity products.

The Company will continue to commit significant resources to product development
efforts,  although  such  expenses are not expected to vary  significantly  as a
percentage of revenue.  The Company  anticipates that with the completion of the
current development cycle of its compliance-related products, and the consequent
reduction  in  capitalization  of costs,  product  development  cost will have a
material adverse effect in future periods on operating margin and net income.

GENERAL  AND  ADMINISTRATIVE.  General  and  administrative  expenses  were $2.5
million,  or 13% of revenue,  for the quarter ended March 31, 1998,  compared to
$1.8 million,  or 11% of revenue,  for the same period in 1997. The increases in
dollar  amount  and as a  percentage  of  revenue  primarily  resulted  from  an
increased  provision for bad debts  associated with increased  revenues,  higher
salaries and increased personnel.

                                       21
<PAGE>

AMORTIZATION OF INTANGIBLES.  Intangibles include acquisition  payments assigned
to goodwill,  noncompetition  agreements,  and customer  lists.  These costs are
amortized  over  lives  ranging  from  five  to  seven  years.  Amortization  of
intangibles was $0.3 million for the first quarters for both 1998 and 1997.

NON-OPERATING EXPENSE

Non-operating  expense  decreased  $0.4  million  in the first  quarter  of 1998
compared  to the  comparable  period in the prior  year.  In  February  1997 the
Company's  Board of Directors  elected not to proceed  with a planned  follow-on
offering  of the  Company's  Common  Stock.  The  Company  took  a $0.5  million
non-operating  charge  in  the  first  quarter  of  1997  as  a  result  of  the
cancellation.

PROVISION FOR INCOME TAXES

The  effective  tax rate for the three  months ended March 31, 1998 and 1997 was
44%.

LIQUIDITY AND CAPITAL RESOURCES

Working  capital  increased $6.1 million to $13.3 million at March 31, 1998 from
$7.2 million at December  31,  1997.  The  increase  resulted  primarily  from a
reduction in short-term  debt and an increase in long-term  debt of $4.0 million
in  connection  with a  renegotiation  of the  Company's  bank  line  of  credit
facility.

Net cash provided by operations was $2.6 million for the quarter ended March 31,
1998  compared  to $1.2  million  in the  first  quarter  of 1997.  Net  income,
excluding non-cash items, provided $2.5 million during the quarter, with another
$5.4  million  attributable  to the  seasonal  decline  in  accounts  receivable
resulting  from the  Company's  annual  maintenance  billing  cycle.  The  major
operating uses of funds during the period included $2.1 million  attributable to
a  decline  in  accrued  expenses  due  primarily  to the  payment  of bonus and
commission  amounts  for 1997 and an  additional  $2.3  million  related  to the
decline in deferred revenue,  another result of the annual  maintenance  billing
pattern.  An additional $1.0 million was used for income taxes, and decreases in
accounts payable, customer deposits and prepaid expenses.

Net cash used in investing  activities  was $0.9  million for the quarter  ended
March 31,  1998  compared  to $2.4  million in the first  quarter  of 1997.  The
decrease  in cash  used in  investing  activities  is due  principally  to lower
capitalization of software development costs and lower expenditures for property
and equipment.

Net cash used by financing  activities of $1.0 million  during the quarter ended
March 31, 1998 resulted from payments of $1.3 million on the Company's bank line
of credit facility and $0.2 million on acquisition  related debt, offset by $0.5
million provided from the issuance of common stock upon exercise of options.

Days sales outstanding (DSO) in accounts receivable,  including both billed and
unbilled accounts  receivable,  increased to 124 days at March 31, 1998 from 106
days at December 31, 1997 (excluding the distorting impact of annual maintenance
invoices).  The  increase  in

                                       22
<PAGE>

DSO during the first quarter of 1998 resulted principally from cash collections
that  were  delayed  until  after  the end of the  quarter  and  from  increased
project-oriented  business.  Project-oriented  business tends to cause growth in
unbilled accounts receivable  resulting from the use of percentage of completion
accounting,  deferred  payment terms and increased  collection  times for billed
accounts  receivable.  Unbilled accounts  receivable at March 31, 1998 were $5.7
million, or 21% of total accounts receivable, compared with $4.4 million, or 22%
of total accounts receivable, at March 31, 1997.

Future cash  requirements  could  include,  among  other  things,  purchases  of
companies,   products  or  technologies,   expenditures  for  internal  software
development,  capital  expenditures  necessary to the expansion of the business,
and  installment  payments  on debt  related  to  acquisitions.  Available  cash
resources  include cash  generated by the Company's  operations  and a revolving
line of credit up to the lesser of $10.0 million or 50% of accounts  receivable,
of which $6.0  million was  available at March 31, 1998.  Long-term  debt,  less
current  portion,  of $6.0 million at March 31, 1998 includes $4.0 million drawn
on the line of credit.  Interest on the borrowings was equal to the bank's prime
lending rate (8.5% at March 31, 1998). The line of credit expires May 1, 2000.

The  Company  believes  that  funds  expected  to  be  generated  from  existing
operations  and  borrowings  under its revolving line of credit will provide the
Company with sufficient funds to finance its operations. The Company may require
additional   funds  to  support  its  working   capital   requirements,   future
acquisitions or for other purposes and may seek to raise such  additional  funds
through  one or more  public or private  financings  of debt or equity,  or from
other  sources.  No assurance  can be given that  additional  financing  will be
available or that,  if  available,  such  financing  will be obtainable on terms
favorable to the Company or its shareholders.

From time to time the Company  receives  contract  claims from its customers and
other parties,  including  requests for full or partial  refunds of moneys paid,
and initiates contract claims against its customers and other parties, including
claims for prompt payment of unpaid invoices. Although there can be no assurance
that such  claims,  either alone or in the  aggregate,  will not have a material
adverse effect on the Company's results of operations or financial position, the
Company  believes  that as of the date of this  filing no such  claims will have
such an effect.

                                       23
<PAGE>

                        PART II - OTHER INFORMATION

ITEM 6.  EXHIBITS AND REPORTS ON FORM 8-K

(a)  Exhibits

The exhibits filed as part of this report are listed below:

EXHIBIT NUMBER AND DESCRIPTION

10.1  Amendment  No. 8, dated March 31, 1998,  to Business  Loan  Agreement
      (Revolving  Line of  Credit)  dated  November  8,  1995  between  the
      Company and Bank of America National Trust & Savings Association
10.2  Amendment  No. 9, dated April 30, 1998,  to Business  Loan  Agreement
      (Revolving  Line of  Credit)  dated  November  8,  1995  between  the
      Company and Bank of America National Trust & Savings Association
27.1  Financial  Data  Schedule for quarter  ended March 31, 1998
27.2  Restated Financial Data Schedules for fiscal year 1996 and quarters
      ended March 31, 1996,  June 30, 1996 and  September 30, 1996
27.3  Restated Financial Data Schedules for quarters ended March 31, 1997,
      June 30, 1997 and September 30, 1997

(b)   Reports on Form 8-K

There were no reports on Form 8-K filed during the quarter ended March 31, 1998.

                                       24
<PAGE>

                                 SIGNATURES



Pursuant  to the  requirements  of the  Securities  Exchange  Act of  1934,  the
registrant  has duly  caused  this  report  to be  signed  on its  behalf by the
undersigned thereunto duly authorized.


Date:   May 7, 1998             CFI PROSERVICES, INC.

                                By: /s/ MATTHEW W. CHAPMAN
                                   -----------------------
                                Matthew W. Chapman
                                Chairman and Chief Executive Officer
                                (Principal Executive Officer)



                                By: /s/ KURT W. RUTTUM
                                   -----------------------
                                Kurt W. Ruttum
                                Vice President and Chief Financial Officer
                                (Principal Financial and Accounting Officer)



                                       25
<PAGE>

                                  Exhibit Index

10.1  Amendment  No. 8, dated March 31, 1998,  to Business  Loan  Agreement
      (Revolving  Line of  Credit)  dated  November  8,  1995  between  the
      Company and Bank of America National Trust & Savings Association
10.2  Amendment  No. 9, dated April 30, 1998,  to Business  Loan  Agreement
      (Revolving  Line of  Credit)  dated  November  8,  1995  between  the
      Company and Bank of America National Trust & Savings Association
27.1  Financial  Data  Schedule for quarter  ended March 31, 1998
27.2  Restated Financial Data Schedules for fiscal year 1996 and quarters
      ended March 31, 1996,  June 30, 1996 and  September 30, 1996
27.3  Restated Financial Data Schedules for quarters ended March 31, 1997,
      June 30, 1997 and September 30, 1997





                                                                    Exhibit 10.1







                 EIGHTH AMENDMENT TO BUSINESS LOAN AGREEMENT

                                     Between

                              CFI PROSERVICES, INC.

                                       and

             BANK OF AMERICA NATIONAL TRUST & SAVINGS ASSOCIATION
                                 March 31, 1998

<PAGE>


                 EIGHTH AMENDMENT TO BUSINESS LOAN AGREEMENT

      THIS EIGHTH  AMENDMENT TO BUSINESS LOAN  AGREEMENT  ("Amendment")  is made
between CFI ProServices,  Inc., an Oregon corporation ("Borrower"),  and Bank of
America  National  Trust & Savings  Association,  successor by merger to Bank of
America Oregon (including its successors and/or assigns, "Bank").

                                   BACKGROUND

      A. On November 8, 1995, Bank and Borrower  executed that certain  Business
Loan  Agreement  ("Original  Agreement"),  in which  Bank  agreed  to lend,  and
Borrower  agreed to borrow,  a revolving line of credit in the maximum  original
principal sum of $5,000,000.00.  Since the date of the Original Agreement,  Bank
and  Borrower  have  entered  into the  following  amendments  that have changed
certain terms and  conditions of the Original  Agreement,  including but without
limitation  (i) increasing the maximum amount of the revolving line of credit to
$9,000,000  ("Loan") and (ii)  extending the maturity date of the Loan to May 1,
1998:  Amendment  No. 1 to  Business  Loan  Agreement,  dated as of May 17, 1996
("First  Amendment");  Amendment No. 2 to Business Loan  Agreement,  dated as of
July 1, 1996 ("Second  Amendment");  Amendment No. 3 to Business Loan Agreement,
dated as of September 24, 1996 ("Third Amendment");  Amendment No. 4 to Business
Loan Agreement,  dated as of November 21, 1996 ("Fourth  Amendment");  Amendment
No.  5 to  Business  Loan  Agreement,  dated as of  December  31,  1996  ("Fifth
Amendment");  Sixth Amendment to Business Loan  Agreement,  dated as of March 1,
1997;  and  Seventh  Amendment  to Loan  Agreement,  dated  as of  June 1,  1997
("Seventh  Amendment").  The  Original  Agreement,  as  modified  by  the  First
Amendment, Second Amendment, Third Amendment, Fourth Amendment, Fifth Amendment,
Sixth Amendment and Seventh Amendment, is hereinafter called the "Agreement".

      B. Bank and Borrower  desire to enter into this Amendment to set forth the
terms and conditions on which the Loan shall be extended.

                                   AGREEMENTS

      For valuable consideration, the receipt and sufficiency of which is hereby
acknowledged  by Bank and Borrower,  the parties agree to amend the Agreement as
follows:

I.    LINE OF CREDIT AMOUNT AND TERMS

            1.    COMMITMENT. Subsection  1.1(a)  of the  Agreement  is hereby
deleted in its entirety,  and the following  Subsection  1.1(a) is inserted in
its place:

               (a)  During the  availability  period  described  below, the Bank
                    will  provide  a  line  of  credit  to  the  Borrower.   The
                    "Commitment" shall be as follows:  for the period commencing
                    March 31, 1998 and continuing  through the Expiration  Date,
                    the amount of the line of credit  shall be Ten  Million  and
                    No/100  Dollars  ($10,000,000.00),  subject to the Borrowing
                    Base (as defined in the Seventh  Amendment to the Agreement,
                    dated on or about June 1, 1997).
<PAGE>

            2. MAXIMUM  AMOUNT OF THE LINE OF CREDIT.  Subsection  1.1(c) of the
Agreement is hereby deleted in its entirety, and the following Subsection 1.1(c)
is inserted in its place:

               (c)  Borrower shall not permit the outstanding  principal balance
                    of the  line of  credit  to  exceed  the  lesser  of (i) Ten
                    Million  and No/100  Dollars  ($10,000,000.00),  or (ii) the
                    amount of the Borrowing Base.

            3.    AVAILABILITY PERIOD.    Section  1.2  of  the  Agreement  is
hereby deleted in its entirety,  and the following  Section 1.2 is inserted in
its place:

            1.2   AVAILABILITY  PERIOD.  The line of credit is available between
                  the  date  of this  Agreement  and  May 1,  2000  ("Expiration
                  Date").

II.  CURRENT  RATIO.  Subsection  6.3 of the Agreement is hereby  deleted in its
entirety, and the following Subsection 6.3 is inserted in its place:

                    6.3  CURRENT RATIO. To maintain a ratio of current assets to
                         the sum of current  liabilities  plus any debt owing to
                         Bank equal to at least the amounts  indicated below for
                         each date specified below; provided that Borrower shall
                         not be in default  of this  covenant  if  noncompliance
                         with the ratios indicated below is cured within 45 days
                         of the  applicable  dates  noted below and such cure is
                         documented   on   a   month-end   financial   statement
                         acceptable to the Bank:

                            Date                          Ratio
                            ----                          -----     

                            12/31/97, 3/31/98, 6/30/98    1.20
                            9/30/98, 12/31/98             1.25
                            3/31/99, 6/30/99              1.30
                            9/30/99, 12/31/99             1.40
                            3/31/00                       1.50

III. REPRESENTATIONS AND WARRANTIES. As of the date of this Amendment,  Borrower
makes the  following  representations  and  warranties to Bank, on which Bank is
relying in entering into this Amendment:

            1. EXISTENCE.  Borrower is licensed as a corporation  under the laws
      of the State of Oregon and has the power, authority and legal right to own
      or lease and operate property and conduct business.

            2. ENFORCEABILITY.  The execution,  delivery and performance of this
      Amendment has been duly  authorized  and is not in conflict with the terms
      of any agreement of Borrower,  and this Amendment is  enforceable  against
      Borrower according to its terms.

            3. NO LEGAL BAR. The  execution,  delivery and  performance  of this
      Amendment  does not violate any (i) existing law or regulation  applicable
      to Borrower; (ii) ruling applicable to Borrower of any court,  arbitration
      or  governmental  agency or
<PAGE>

     similar body; or (iii) mortgage, indenture, lease, contract, undertaking or
     other agreement to which Borrower is a party.

            4. YEAR 2000.  Borrower  has  conducted a  comprehensive  review and
      assessment  of  Borrower's  computer  applications  and  made  inquiry  of
      Borrower's key suppliers,  vendors and customers with respect to the `year
      2000 problem"  (that is , the risk that computer  applications  may not be
      able to properly perform date-sensitive functions after December 31, 1999)
      and, based on that review and inquiry,  Borrower does not believe the year
      2000  problem  will  result in a  material  adverse  change in  Borrower's
      business condition (financial or otherwise),  operations,  properties,  or
      prospects, or ability to repay the Obligations.

IV.  CONDITIONS  PRECEDENT.  Payment of Fees and Delivery of  Documents.  Unless
waived in writing by Bank,  this Amendment  shall be of no force or effect until
Borrower  delivers to Bank a fully  executed copy of this Amendment and pays the
Bank's attorney's fees for the preparation of this Amendment.

V. MISCELLANEOUS.  Except as expressly amended by this Amendment,  the Agreement
remains  in full force and effect and is hereby  ratified  and  confirmed.  This
Amendment shall be governed by the laws of the State of Oregon. If any provision
or clause of this Amendment  conflicts with  applicable law, such conflict shall
not affect other  provisions or clauses hereof which can be given effect without
the conflicting provision, and to this end the provisions hereof are declared to
be  severable.  The captions and headings of the sections of this  Amendment are
for convenience only and shall not be used to interpret or define the provisions
hereof.  This  Amendment may be signed in any number of  counterparts  and shall
constitute an enforceable  agreement when all signed  counterparts are assembled
together in one Amendment that is signed by all parties.

WRITTEN AGREEMENTS: UNDER OREGON LAW, MOST AGREEMENTS,  PROMISES AND COMMITMENTS
MADE BY THE BANK  AFTER  OCTOBER  3,  1989,  CONCERNING  LOANS AND OTHER  CREDIT
EXTENSIONS WHICH ARE NOT FOR PERSONAL,  FAMILY OR HOUSEHOLD  PURPOSES OR SECURED
SOLELY BY THE BORROWER'S RESIDENCE MUST BE IN WRITING, EXPRESS CONSIDERATION AND
BE SIGNED BY THAT BANK TO BE ENFORCEABLE.

Borrower:                                       Bank:
CFI PROSERVICES, INC.                           BANK OF AMERICA  NATIONAL TRUST
& SAVINGS ASSOCIATION

By:   /S/ Kurt W. Ruttum                        By:   /S/ R. E. McCall
      ------------------                              ----------------   
Name: Kurt W. Ruttum                            Name: R. E. McCall
Its:  VP & CFO                                  Its:  VP & Relationship Manager




                                                                    Exhibit 10.2







                  NINTH AMENDMENT TO BUSINESS LOAN AGREEMENT

                                     Between

                              CFI PROSERVICES, INC.

                                       and

             BANK OF AMERICA NATIONAL TRUST & SAVINGS ASSOCIATION
                                 April 30, 1998

<PAGE>


                  NINTH AMENDMENT TO BUSINESS LOAN AGREEMENT

      THIS NINTH  AMENDMENT TO BUSINESS  LOAN  AGREEMENT  ("Amendment")  is made
between CFI ProServices,  Inc., an Oregon corporation ("Borrower"),  and Bank of
America  National  Trust & Savings  Association,  successor by merger to Bank of
America Oregon (including its successors and/or assigns, "Bank").

                                   BACKGROUND

      A. On November 8, 1995, Bank and Borrower  executed that certain  Business
Loan  Agreement  ("Original  Agreement"),  in which  Bank  agreed  to lend,  and
Borrower  agreed to borrow,  a revolving line of credit in the maximum  original
principal sum of $5,000,000.00.  Since the date of the Original Agreement,  Bank
and  Borrower  have  entered  into the  following  amendments  that have changed
certain terms and  conditions of the Original  Agreement,  including but without
limitation  (i) increasing the maximum amount of the revolving line of credit to
$10,000,000  ("Loan") and (ii) extending the maturity date of the Loan to May 1,
2000:  Amendment  No. 1 to  Business  Loan  Agreement,  dated as of May 17, 1996
("First  Amendment");  Amendment No. 2 to Business Loan  Agreement,  dated as of
July 1, 1996 ("Second  Amendment");  Amendment No. 3 to Business Loan Agreement,
dated as of September 24, 1996 ("Third Amendment");  Amendment No. 4 to Business
Loan Agreement,  dated as of November 21, 1996 ("Fourth  Amendment");  Amendment
No.  5 to  Business  Loan  Agreement,  dated as of  December  31,  1996  ("Fifth
Amendment");  Sixth Amendment to Business Loan  Agreement,  dated as of March 1,
1997;  and  Seventh  Amendment  to Loan  Agreement,  dated  as of  June 1,  1997
("Seventh Amendment"); and Eighth Amendment to Business Loan Agreement, dated as
of March 31, 1998 ("Eighth Amendment").  The Original Agreement,  as modified by
the First Amendment,  Second Amendment, Third Amendment, Fourth Amendment, Fifth
Amendment,   Sixth  Amendment,   Seventh  Amendment,  and  Eighth  Amendment  is
hereinafter called the "Agreement".

      B. Bank and Borrower  desire to enter into this Amendment to set forth the
terms and conditions on which the interest rate on the Loan shall be reduced.

                                   AGREEMENTS

      For valuable consideration, the receipt and sufficiency of which is hereby
acknowledged  by Bank and Borrower,  the parties agree to amend the Agreement as
follows:

I. LIBOR  RATE.  Section  1.7 of the  Agreement  is amended to delete the figure
"1.50" and to replace it with the figure "1.40".

II. CONDITIONS PRECEDENT. Unless waived in writing by Bank, this Amendment shall
be of no force or effect until  Borrower  delivers to Bank a fully executed copy
of this Amendment and pays the Bank its attorneys' fees in the amount of $100.00
for the preparation of this Amendment.

III. MISCELLANEOUS. Except as expressly amended by this Amendment, the Agreement
remains  in full force and effect and is hereby  ratified  and  confirmed.  This
Amendment shall be governed by the laws of the State of Oregon. If any provision
or clause of this Amendment  conflicts with  applicable law, such conflict shall
not affect other  provisions or clauses hereof

<PAGE>

which can be given effect without the conflicting provision, and to this end the
provisions hereof are declared to be severable. The captions and headings of the
sections of this  Amendment  are for  convenience  only and shall not be used to
interpret or define the provisions  hereof.  This Amendment may be signed in any
number of counterparts  and shall  constitute an enforceable  agreement when all
signed  counterparts  are assembled  together in one Amendment that is signed by
all parties.

WRITTEN AGREEMENTS: UNDER OREGON LAW, MOST AGREEMENTS,  PROMISES AND COMMITMENTS
MADE BY THE BANK  AFTER  OCTOBER  3,  1989,  CONCERNING  LOANS AND OTHER  CREDIT
EXTENSIONS WHICH ARE NOT FOR PERSONAL,  FAMILY OR HOUSEHOLD  PURPOSES OR SECURED
SOLELY BY THE BORROWER'S RESIDENCE MUST BE IN WRITING, EXPRESS CONSIDERATION AND
BE SIGNED BY THAT BANK TO BE ENFORCEABLE.

Borrower:                                       Bank:
CFI PROSERVICES, INC.                           BANK OF AMERICA  NATIONAL TRUST
& SAVINGS ASSOCIATION

By:   /S/ Kurt W. Ruttum                        By:   /S/ R. E. McCall
      ------------------                              ----------------   
Name: Kurt W. Ruttum                            Name: R. E. McCall
Its:  VP & CFO                                  Its:  VP & Relationship Manager


<TABLE> <S> <C>

<ARTICLE> 5
<MULTIPLIER> 1,000
       
<S>                                         <C>    
<PERIOD-START>                              Jan-01-1998
<PERIOD-TYPE>                                     3-MOS
<FISCAL-YEAR-END>                           Dec-31-1998
<PERIOD-END>                                Mar-31-1998
<CASH>                                              699
<SECURITIES>                                          0
<RECEIVABLES>                                    29,212
<ALLOWANCES>                                      2,552
<INVENTORY>                                         365
<CURRENT-ASSETS>                                 31,104
<PP&E>                                           13,385
<DEPRECIATION>                                    8,431
<TOTAL-ASSETS>                                   52,337
<CURRENT-LIABILITIES>                            17,853
<BONDS>                                           6,326
                               744
                                           0
<COMMON>                                         19,410
<OTHER-SE>                                        8,078
<TOTAL-LIABILITY-AND-EQUITY>                     52,337
<SALES>                                           1,214
<TOTAL-REVENUES>                                 19,051
<CGS>                                               504
<TOTAL-COSTS>                                     6,749
<OTHER-EXPENSES>                                 10,396
<LOSS-PROVISION>                                    890
<INTEREST-EXPENSE>                                 (102)
<INCOME-PRETAX>                                   1,828
<INCOME-TAX>                                        804
<INCOME-CONTINUING>                               1,000
<DISCONTINUED>                                        0
<EXTRAORDINARY>                                       0
<CHANGES>                                             0
<NET-INCOME>                                      1,000
<EPS-PRIMARY>                                      0.20
<EPS-DILUTED>                                      0.19
        


</TABLE>

<TABLE> <S> <C>

<ARTICLE> 5
<RESTATED> 
<MULTIPLIER> 1,000
       
<S>                                   <C>         <C>         <C>         <C>    
<PERIOD-START>                        Jan-01-1996 Jan-01-1996 Jan-01-1996 Jan-01-1996
<PERIOD-TYPE>                            YEAR       3-MOS       6-MOS        9-MOS
<FISCAL-YEAR-END>                     Dec-31-1996 Dec-31-1996 Dec-31-1996 Dec-31-1996
<PERIOD-END>                          Dec-31-1996 Mar-31-1996 Jun-30-1996 Sep-30-1996
<CASH>                                      0      7,053      3,339         186
<SECURITIES>                                0      1,762          0           0
<RECEIVABLES>                          24,610     10,859     15,245      16,250
<ALLOWANCES>                            1,303        396        680       1,356
<INVENTORY>                               156        198        198         155
<CURRENT-ASSETS>                       25,765     21,215     21,569      17,110
<PP&E>                                 10,401      7,309     10,381      11,395
<DEPRECIATION>                          5,596      4,242      4,699       5,096
<TOTAL-ASSETS>                         46,845     33,364     40,736      37,721
<CURRENT-LIABILITIES>                  23,043     12,189     20,621      16,143
<BONDS>                                 5,776          0      8,402       6,297
                     754        734        757         756
                                 0          0          0           0
<COMMON>                               17,745     15,856     17,076      17,253
<OTHER-SE>                              2,493      3,345       (713)        754
<TOTAL-LIABILITY-AND-EQUITY>           46,845     33,364     40,736      37,721
<SALES>                                 3,033        835      1,555       2,234
<TOTAL-REVENUES>                       59,947     11,008     26,407      42,669
<CGS>                                   1,485        337        628         902
<TOTAL-COSTS>                          20,844      3,715      8,795      14,411
<OTHER-EXPENSES>                       37,841      5,890     22,202      30,183
<LOSS-PROVISION>                          576         90        306          60
<INTEREST-EXPENSE>                        251          7         46          91
<INCOME-PRETAX>                         1,280      1,515     (4,429)     (1,813)
<INCOME-TAX>                            1,167        622     (1,288)       (163)
<INCOME-CONTINUING>                        17        869     (3,189)     (1,722)
<DISCONTINUED>                              0          0          0           0
<EXTRAORDINARY>                             0          0          0           0
<CHANGES>                                   0          0          0           0
<NET-INCOME>                               17        869     (3,189)     (1,722)
<EPS-PRIMARY>                            0.00       0.19      (0.66)      (0.36)
<EPS-DILUTED>                            0.00       0.18      (0.66)      (0.36)
        

</TABLE>

<TABLE> <S> <C>

<ARTICLE> 5
<RESTATED>
<MULTIPLIER> 1,000
       
<S>                               <C>          <C>          <C>    
<PERIOD-START>                    Jan-01-1997  Jan-01-1997  Jan-01-1997
<PERIOD-TYPE>                       3-MOS         6-MOS         9-MOS
<FISCAL-YEAR-END>                 Dec-31-1997  Dec-31-1997  Dec-31-1997
<PERIOD-END>                      Mar-31-1997  Jun-30-1997  Sep-30-1997
<CASH>                                 0            0           99
<SECURITIES>                           0            0            0
<RECEIVABLES>                     21,526       22,062       23,403
<ALLOWANCES>                       1,361        1,792        2,447
<INVENTORY>                          189          170          171
<CURRENT-ASSETS>                  23,539       23,086       23,573
<PP&E>                            11,297       12,187       12,610
<DEPRECIATION>                     6,142        6,766        7,284
<TOTAL-ASSETS>                    45,549       46,102       46,747
<CURRENT-LIABILITIES>             20,421       19,541       19,238
<BONDS>                            6,624        6,590        7,354
                752          750          748
                            0            0            0
<COMMON>                          18,427       18,523       18,819
<OTHER-SE>                         3,261        4,685        5,597
<TOTAL-LIABILITY-AND-EQUITY>      45,549       46,102       46,747
<SALES>                              876        1,610        2,631
<TOTAL-REVENUES>                  16,002       33,882       51,776
<CGS>                                517        1,162        1,763
<TOTAL-COSTS>                      5,629       11,640       18,626
<OTHER-EXPENSES>                   8,453       17,609       27,374
<LOSS-PROVISION>                     209          681        1,356
<INTEREST-EXPENSE>                    89          207          329
<INCOME-PRETAX>                    1,414        4,000        5,671
<INCOME-TAX>                         622        1,760        2,495
<INCOME-CONTINUING>                  792        2,192        3,104
<DISCONTINUED>                         0            0            0
<EXTRAORDINARY>                        0            0            0
<CHANGES>                              0            0            0
<NET-INCOME>                         768        2,192        3,104
<EPS-PRIMARY>                       0.16         0.44         0.63
<EPS-DILUTED>                       0.15         0.43         0.61
        

</TABLE>


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