CONCORD COMMUNICATIONS INC
8-K/A, 2000-04-19
PREPACKAGED SOFTWARE
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<PAGE>   1
                       SECURITIES AND EXCHANGE COMMISSION

                             WASHINGTON, D.C. 20549

                                   ----------

                                   FORM 8-K/A

                                 CURRENT REPORT

                     PURSUANT TO SECTION 13 OR 15(d) OF THE
                         SECURITIES EXCHANGE ACT OF 1934


       Date of report (Date of earliest event reported): February 4, 2000


                          Concord Communications, Inc.
         ---------------------------------------------------------------
               (Exact Name of Registrant as Specified in Charter)



      Massachusetts                  0-23067                    04-2710876
- -----------------------------      ------------             -------------------
(State or Other Jurisdiction       (Commission                 (IRS Employer
     of Incorporation)             File Number)             Identification No.)


600 Nickerson Road, Marlboro, Massachusetts                         01752
- -------------------------------------------                      ----------
(Address of Principal Executive Offices)                         (Zip Code)



       Registrant's telephone number, including area code: (508) 460-4646
<PAGE>   2
ITEM 2.  ACQUISITION OR DISPOSITION OF ASSETS

      As previously disclosed in a Current Report on Form 8-K filed on February
10, 2000, on February 4, 2000, Concord Communications, Inc. ("Concord")
completed its acquisition of all of the capital stock of FirstSense Software,
Inc., a Delaware corporation ("FirstSense"), by means of a merger ("Merger") of
F Acquisition Corp. ("Merger Sub"), a Delaware corporation and wholly owned
subsidiary of Concord with and into FirstSense, pursuant to the Agreement and
Plan of Reorganization dated as of January 20, 2000 by and among Concord, Merger
Sub and FirstSense. As a result of the Merger, FirstSense became a wholly owned
subsidiary of Concord and will continue to operate as a wholly owned subsidiary
of Concord. The Merger was effected by the filing of a Certificate of Merger
with the Secretary of State of Delaware on February 4, 2000. FirstSense is a
provider of applications performance and service level management software
designed for distributed applications, including packaged, custom and e-business
applications.

      The financial statements of FirstSense relating to the acquisition
required to be filed in connection with the acquisition pursuant to Items 7(a)
and 7(b) of Form 8-K, are included herewith.

ITEM 7.  FINANCIAL STATEMENTS, PRO FORMA FINANCIAL INFORMATION AND EXHIBITS.

      (a) Financial Statements of Business Acquired.
          ------------------------------------------

          This Amendment to Current Report on Form 8-K of Concord
          Communications, Inc. (the "Company") is being filed to disclose the
          audited balance sheets of FirstSense Software, Inc. as of December 31,
          1999 and 1998 and the related audited statements of income,
          stockholders' equity (deficit) and cash flows for each of the three
          years in the period ended December 31, 1999, 1998 and 1997, with
          accompanying notes, which are attached as Exhibit 99.3 and herein
          incorporated by reference.

      (b) Pro Forma Financial Information.
          --------------------------------

          The following unaudited pro forma consolidated statements of
          operations for the year ended December 31, 1999 and unaudited pro
          forma consolidated balance sheet as of December 31, 1999, which are
          attached as Exhibit 99.4 and herein incorporated by reference, give
          effect to the Merger described in Item 2. The unaudited pro forma
          information is presented for illustrative purposes only and may not be
          indicative of the results that would have been obtained had the
          transaction actually occurred on the dates assumed, nor is it
          necessarily indicative of the future consolidated results of
          operations.

      (c) Exhibits.

     EXHIBIT NO.          DESCRIPTION
     -----------          -----------
             2.1          Agreement and Plan of Reorganization dated as of
                          January 20, 2000 by and among Concord Communications,
                          Inc., F Acquisition Corp., and FirstSense Software,
                          Inc. (filed as Exhibit 2.1 to the original Report on
                          Form 8-K dated February 4, 2000 and filed with the
                          Commission on February 10, 2000 and hereby
                          incorporated by reference).


                                      -2-
<PAGE>   3
     EXHIBIT NO.          DESCRIPTION
     -----------          -----------
              23.1        Consent of Independent Public Accountants (filed
                          herewith).

              99.1        Registration Rights Agreement dated as of February 4,
                          2000 by and among Concord Communications, Inc. and
                          Timothy Barrows, as Securityholder Agent (filed as
                          Exhibit 99.1 to the original Report on Form 8-K dated
                          February 4, 2000 and filed with the Commission on
                          February 10, 2000 and hereby incorporated by
                          reference).

              99.2        Press Release dated February 7, 2000 (filed as Exhibit
                          99.2 to the original Report on Form 8-K dated February
                          4, 2000 and filed with the Commission on February 10,
                          2000 and hereby incorporated by reference).

              99.3        The following audited financial statements of
                          FirstSense Software, Inc. (filed herewith):

                          Independent Auditors' Report

                          Balance Sheets as of December 31, 1999 and 1998

                          Statements of Operations for the years ended December
                          31, 1999, 1998 and 1997

                          Statements of Stockholders' (Deficit) Equity for the
                          years ended December 31, 1999, 1998 and 1997

                          Statements of Cash Flows for the years ended December
                          31, 1999, 1998 and 1997

                          Notes to the Financial Statements

              99.4        The following pro forma financial information of
                          Concord Communications, Inc. and FirstSense Software,
                          Inc. (filed herewith):

                          Unaudited Consolidated Statement of Operations for the
                          year ended December 31, 1999

                          Unaudited Consolidated Balance Sheet as of December
                          31, 1999


                                       -3-
<PAGE>   4
                                   SIGNATURES


      Pursuant to the requirements of the Securities Exchange Act of 1934, the
Company has duly caused this report to be signed on its behalf by the
undersigned hereunto duly authorized.


                                        CONCORD COMMUNICATIONS, INC.



Dated:  April 19, 2000
                                        By:  /s/ Melissa H. Cruz
                                             -------------------
                                             Melissa H. Cruz
                                             Executive Vice President of Finance
                                             and Chief Financial Officer


                                      -4-
<PAGE>   5
                                  EXHIBIT INDEX


 EXHIBIT NO.      DESCRIPTION
 -----------      -----------

         2.1      Agreement and Plan of Reorganization dated as of January 20,
                  2000 by and among Concord Communications, Inc., F Acquisition
                  Corp., and FirstSense Software, Inc. (filed as Exhibit 2.1 to
                  the original Report on Form 8-K dated February 4, 2000 and
                  filed with the Commission on February 10, 2000 and hereby
                  incorporated by reference).

         23.1     Consent of Independent Public Accountants (filed herewith).

         99.1     Registration Rights Agreement dated as of February 4, 2000 by
                  and among Concord Communications, Inc. and Timothy Barrows, as
                  Securityholder Agent (filed as Exhibit 99.1 to the original
                  Report on Form 8-K dated February 4, 2000 and filed with the
                  Commission on February 10, 2000 and hereby incorporated by
                  reference).

         99.2     Press Release dated February 7, 2000 (filed as Exhibit 99.2 to
                  the original Report on Form 8-K dated February 4, 2000 and
                  filed with the Commission on February 10, 2000 and hereby
                  incorporated by reference).

         99.3     The following audited financial statements of FirstSense
                  Software, Inc. (filed herewith):

                  Independent Auditors' Report

                  Balance Sheets as of December 31, 1999 and 1998

                  Statements of Operations for the years ended December 31,
                  1999, 1998 and 1997

                  Statements of Stockholders' (Deficit) Equity for the years
                  ended December 31, 1999, 1998 and 1997

                  Statements of Cash Flows for the years ended December 31,
                  1999, 1998 and 1997

                  Notes to the Financial Statements


                                      -5-
<PAGE>   6
 EXHIBIT NO.      DESCRIPTION
 -----------      -----------

         99.4     The following pro forma consolidated financial information of
                  Concord Communications, Inc. and FirstSense Software, Inc.
                  (filed herewith):

                  Unaudited Pro Forma Consolidated Statement of Operations for
                  the year ended December 31, 1999

                  Unaudited Pro Forma Consolidated Balance Sheet as of December
                  31, 1999


                                      -6-

<PAGE>   1
                                                                    EXHIBIT 99.3

                            FIRSTSENSE SOFTWARE, INC.

                              Financial Statements

                           December 31, 1999 and 1998

                   (With Independent Auditors' Report Thereon)
<PAGE>   2
                          INDEPENDENT AUDITORS' REPORT


The Board of Directors
FirstSense Software, Inc.:


We have audited the accompanying balance sheets of FirstSense Software, Inc. as
of December 31, 1999 and 1998, and the related statements of operations,
stockholders' (deficit) equity, and cash flows for each of the years in the
three-year period ended December 31, 1999. These financial statements are the
responsibility of the Company's management. Our responsibility is to express an
opinion on these financial statements based on our audits.

We conducted our audits in accordance with generally accepted auditing
standards. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement. An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements. An audit also includes
assessing the accounting principles used and significant estimates made by
management, as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.

In our opinion, the financial statements referred to above present fairly, in
all material respects, the financial position of FirstSense Software, Inc. as of
December 31, 1999 and 1998, and the results of its operations and its cash flows
for each of the years in the three-year period ended December 31, 1999, in
conformity with generally accepted accounting principles.


                                                 /S/  KPMG LLP

                                                      KPMG LLP


April 5, 2000
Boston, Massachusetts
<PAGE>   3
                                 FIRSTSENSE SOFTWARE, INC.

                                      Balance Sheets

                                December 31, 1999 and 1998


<TABLE>
<CAPTION>
                                           ASSETS                                     1999            1998
                                                                                  ------------    ------------
<S>                                                                               <C>             <C>
Current assets:
    Cash and cash equivalents                                                     $  1,525,060       5,370,004
    Accounts receivable, less allowance for doubtful accounts of
      $41,490 and $13,060 at December 31, 1999 and 1998, respectively                  510,930         204,068
    Prepaid expenses and other current assets                                           63,372         114,242
                                                                                  ------------    ------------

        Total current assets                                                         2,099,362       5,688,314

Fixed assets, net (note 4)                                                             440,505         673,022
Other assets                                                                             2,513           2,513
                                                                                  ------------    ------------

                                                                                  $  2,542,380       6,363,849
                                                                                  ============    ============

            LIABILITIES, REDEEMABLE PREFERRED STOCK, AND STOCKHOLDERS' DEFICIT

Current liabilities:
    Current portion of long-term debt (notes 5 and 10)                            $    898,462         110,783
    Current portion of capital leases                                                       --           6,589
    Accounts payable                                                                   397,776         220,640
    Accrued expenses                                                                   538,080         262,457
    Deferred revenue (note 15)                                                         425,354         135,545
                                                                                  ------------    ------------

        Total current liabilities                                                    2,259,672         736,014

Long-term debt, less current portion (notes 5 and 10)                                2,064,004         221,368
Capital leases, less current portion                                                        --          20,739
Deferred revenue                                                                        29,434          18,900
                                                                                  ------------    ------------

        Total liabilities                                                            4,353,110         997,021
                                                                                  ------------    ------------

Redeemable preferred stock:
    Series A Redeemable Convertible Preferred Stock, $0.01 par value; 5,500,000
      shares authorized; 5,471,465 shares issued and outstanding
      at December 31, 1999 and 1998 (aggregate liquidation value of $5,471,465)      4,744,115       4,622,659
    Series B Redeemable Convertible Preferred Stock, $0.01 par value;
      2,920,000 and 2,800,000 shares authorized at December 31, 1999 and 1998,
      respectively; 2,800,000 shares issued and outstanding at
      December 31, 1999 and 1998 (aggregate liquidation value of $7,000,000)         6,978,902       6,975,073
                                                                                  ------------    ------------

        Total redeemable preferred stock                                            11,723,017      11,597,732
                                                                                  ------------    ------------

Commitments and contingencies (note 14)

Stockholders' deficit:
    Common stock, $0.01 par value; 20,000,000 shares authorized; 2,683,834
      shares issued and outstanding at December 31, 1999; 3,207,669 shares
      issued and outstanding at December 31, 1998                                       26,838          32,077
    Additional paid-in capital                                                       4,099,608         503,356
    Deferred compensation (note 9)                                                  (3,504,573)       (586,750)
    Accumulated deficit                                                            (14,155,620)     (6,179,587)
                                                                                  ------------    ------------

        Total stockholders' deficit                                                (13,533,747)     (6,230,904)
                                                                                  ------------    ------------

                                                                                  $  2,542,380       6,363,849
                                                                                  ============    ============
</TABLE>

See accompanying notes to financial statements.


                                       2
<PAGE>   4
                            FIRSTSENSE SOFTWARE, INC.

                            Statements of Operations

                  Years ended December 31, 1999, 1998 and 1997

<TABLE>
<CAPTION>
                                                  1999           1998           1997
                                              -----------    -----------    -----------
<S>                                           <C>            <C>            <C>
Revenue:
    Software license fees                     $ 1,297,615        449,753             --
    Support and maintenance services              126,932         46,329         28,375
    Consulting services                           137,693         15,000        167,800
                                              -----------    -----------    -----------

                                                1,562,240        511,082        196,175
                                              -----------    -----------    -----------

Costs and expenses:
    Cost of revenue                               459,096        207,476         21,665
    Research and development                    3,022,870      2,493,106        860,442
    Selling and marketing                       3,755,042      2,362,099        151,656
    General and administrative                  1,706,336        840,997        352,921
    Stock-based compensation                      441,828         77,188         16,312
                                              -----------    -----------    -----------

                                                9,385,172      5,980,866      1,402,996
                                              -----------    -----------    -----------

                   Loss from operations        (7,822,932)    (5,469,784)    (1,206,821)

Interest income (expense), net                    (39,560)       255,473         75,481
Other expense, net                               (113,541)       (29,960)       (14,568)
                                              -----------    -----------    -----------

                   Net loss                    (7,976,033)    (5,244,271)    (1,145,908)

Accretion of redeemable preferred stock          (125,285)      (120,420)       (43,597)
                                              -----------    -----------    -----------

                   Net loss applicable to
                      common stockholders     $(8,101,318)    (5,364,691)    (1,189,505)
                                              ===========    ===========    ===========

Basic and diluted net loss per common share   $     (4.12)         (3.56)         (1.37)
                                              ===========    ===========    ===========

Weighted average basic and diluted common
    shares outstanding                          1,966,745      1,508,137        870,971
                                              ===========    ===========    ===========
</TABLE>

See accompanying notes to financial statements.


                                       3
<PAGE>   5
                            FIRSTSENSE SOFTWARE, INC.

                   Statement of Stockholders' (Deficit) Equity

                  Years ended December 31, 1999, 1998 and 1997

<TABLE>
<CAPTION>
                                                        COMMON STOCK
                                                   ---------------------   ADDITIONAL                                    TOTAL
                                                                  PAR      PAID - IN      DEFERRED    ACCUMULATED    STOCKHOLDERS'
                                                    SHARES       VALUE      CAPITAL     COMPENSATION    DEFICIT     (DEFICIT) EQUITY
                                                   ---------   ---------   ----------   ------------  ------------  ----------------
<S>                                                <C>         <C>         <C>          <C>           <C>           <C>
Balance at December 31, 1996                         700,900   $   7,009   $       --   $        --   $   210,592    $   217,601

    Shares issued under reincorporation of
       Mission Systems Inc. into FirstSense
       Software, Inc. (note 3)                       330,207       3,302      (13,017)           --            --         (9,715)

    Issuance of restricted common stock            2,175,000      21,750      195,750      (195,750)           --         21,750

    Amortization of deferred compensation                 --          --           --        16,312            --         16,312

    Accretion of Series A redeemable
       convertible preferred stock                        --          --      (43,597)           --            --        (43,597)

    Net loss                                              --          --           --            --     (1,145,908)   (1,145,908)
                                                   ---------   ---------   ----------   -----------   ------------   ------------

Balance at December 31, 1997                       3,206,107      32,061      139,136      (179,438)      (935,316)     (943,557)

    Deferred compensation relating to
       common stock options granted                       --          --      484,500      (484,500)           --             --

    Amortization of deferred
       compensation                                       --          --           --        77,188            --         77,188

    Accretion of Series A and Series B redeemable
       convertible preferred stock                        --          --     (120,420)           --            --       (120,420)

    Exercise of common stock options                   1,562          16          140            --            --            156

    Net loss                                              --          --           --            --     (5,244,271)   (5,244,271)
                                                   ---------   ---------   ----------   -----------   ------------   -----------
Balance at December 31, 1998                       3,207,669      32,077      503,356      (586,750)    (6,179,587)   (6,230,904)

    Deferred compensation relating to
       common stock options granted                       --          --    3,417,025    (3,417,025)           --             --

    Amortization of deferred
       compensation                                       --          --           --       441,828            --        441,828

    Issuance of warrants (notes 5 and 10)                 --          --      357,486            --            --        357,486

    Repurchase/retirement of restricted
       common stock                                 (563,551)     (5,636)     (57,374)       57,374            --         (5,636)

    Accretion of Series A and Series B redeemable
       convertible preferred stock                        --          --     (125,285)           --            --       (125,285)

    Exercise of common stock options                  39,716         397        4,400            --            --          4,797

    Net loss                                              --          --           --            --     (7,976,033)   (7,976,033)
                                                   ---------   ---------   ----------   -----------   ------------   ------------

Balance at December 31, 1999                       2,683,834   $  26,838   $4,099,608   $(3,504,573)  $(14,155,620)  $(13,533,747)
                                                   =========   =========   ==========   ===========   ============   ============
</TABLE>

See accompanying notes to financial statements.


                                       4
<PAGE>   6
                            FIRSTSENSE SOFTWARE, INC.

                            Statements of Cash Flows

                  Years ended December 31, 1999, 1998 and 1997

<TABLE>
<CAPTION>
                                                                          1999           1998           1997
                                                                      -----------    -----------    -----------
<S>                                                                   <C>             <C>            <C>
Cash flows from operating activities:
    Net loss                                                          $(7,976,033)    (5,244,271)    (1,145,908)
    Adjustments to reconcile net loss to net cash used in operating
       activities:
          Depreciation and amortization                                   393,348        258,522         63,633
          Stock-based compensation                                        441,828         77,188         16,312
          Amortization of warrant discount (notes 5 and 10)                59,502             --             --
          Gain on the disposal of fixed assets                                 --         (6,720)            --
          Provision for doubtful accounts                                  41,490         13,060             --
          Changes in assets and liabilities:
            Accounts receivable                                          (348,352)      (217,128)        41,585
            Prepaid expenses and other assets                              50,870        (69,739)       (44,685)
            Accounts payable                                              177,136         91,650        128,990
            Accrued expenses                                              275,623        188,844         74,494
            Deferred revenue                                              300,343        154,445             --
                                                                      -----------    -----------    -----------

                   Net cash used in operating activities               (6,584,245)    (4,754,149)      (865,579)
                                                                      -----------    -----------    -----------

Cash flows from investing activities:
    Purchases of fixed assets                                            (160,831)      (378,980)      (496,136)
    Proceeds from the sale of fixed assets                                     --         15,000             --
                                                                      -----------    -----------    -----------

                   Net cash used in investing activities                 (160,831)      (363,980)      (496,136)
                                                                      -----------    -----------    -----------

Cash flows from financing activities:
    Proceeds from issuance of long-term debt                            3,120,736        362,346             --
    Proceeds from issuance of common stock                                  4,797            156         21,750
    Proceeds from issuance of preferred stock                                  --      6,973,000      4,451,000
    Payment for repurchase of restricted stock                             (5,636)            --             --
    Repayment of capital lease obligations                                (27,328)            --             --
    Principal payments on long-term debt                                 (192,437)       (30,195)            --
                                                                      -----------    -----------    -----------

                   Net cash provided by financing activities            2,900,132      7,305,307      4,472,750
                                                                      -----------    -----------    -----------

Net (decrease) increase in cash and cash equivalents                   (3,844,944)     2,187,178      3,111,035

Cash and cash equivalents, beginning of year                            5,370,004      3,182,826         71,791
                                                                      -----------    -----------    -----------

Cash and cash equivalents, end of year                                $ 1,525,060      5,370,004      3,182,826
                                                                      ===========    ===========    ===========

Supplemental disclosure of cash flow information:
    Cash paid for interest                                            $    93,848         28,135             --
</TABLE>

Supplemental disclosure of non-cash investing and financing activities:
    During 1998, the Company acquired office equipment by incurring a capital
    lease obligation of $27,328.

    During 1999, 1998 and 1997, the Company increased the Series A redeemable
       convertible preferred stock and decreased additional paid-in capital by
       $121,456, $118,347 and $43,597, respectively, to record accretion on the
       Series A redeemable convertible preferred stock.

    During 1999 and 1998, the Company increased the Series B redeemable
       convertible preferred stock and decreased additional paid-in capital by
       $3,829 and $2,073, respectively, to record accretion on the Series B
       redeemable convertible preferred stock.

    In July 1999, the Company granted a warrant to purchase Series B redeemable
       convertible preferred stock to a venture company (notes 5 and 10). The
       estimated fair value of $357,486 attributed to the warrant was recorded
       as a reduction in the carrying value of the related debenture and will be
       amortized as additional interest expense over the term of the debenture.

See accompanying notes to financial statements.


                                       5
<PAGE>   7
                            FIRSTSENSE SOFTWARE, INC.

                          Notes to Financial Statements

                        December 31, 1999, 1998 and 1997


(1)      NATURE OF THE BUSINESS

         FirstSense Software, Inc. (the "Company") develops, markets and
         supports an application performance management software designed for
         enterprise-wide distributed applications, including client/server,
         Internet and Extranet environments. The Company currently markets its
         products to middle market and larger customers primarily in the U.S.
         and several foreign countries.

(2)      SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

         (a)      CASH AND CASH EQUIVALENTS

                  All highly liquid investments with an initial maturity of
                  three months or less are considered to be cash equivalents.

         (b)      REVENUE RECOGNITION

                  Revenues from software product licenses are recognized when
                  (i) a signed noncancelable software license exists, (ii)
                  delivery has occurred, (iii) the Company's fee is fixed or
                  determinable, and (iv) collectibility is probable in
                  accordance with the provisions of Statement of Position
                  ("SOP") 97-2, Software Revenue Recognition.

                  Revenue from sales to resellers is deferred until such
                  products are resold to a third party and provided all other
                  conditions of SOP 97-2 are met.

                  Revenue from maintenance and support agreements is deferred
                  and recognized ratably over the service period, generally
                  twelve months. Revenue from consulting services is recognized
                  as services are performed. All payments received in advance of
                  the services rendered are recorded as deferred revenue.

         (c)      ACCOUNTS RECEIVABLE, CONCENTRATION OF CREDIT RISK AND
                  SIGNIFICANT CUSTOMERS

                  Financial instruments which potentially expose the Company to
                  concentrations of credit risk include accounts receivable. The
                  Company does not require collateral but closely monitors
                  amounts receivable from customers.

                  Revenue of $217,978 and $149,438, 14% of 10% of total revenue,
                  respectively, was attributable to two separate customers for
                  the year ended December 31, 1999. At December 31, 1999,
                  accounts receivable from these two customers represented 9% of
                  total accounts receivable. The Company believes that the
                  balances related to these two customers are collectible as of
                  December 31, 1999.

                  Revenue of $235,000, $87,900 and $62,880, or 46%, 17% and 12%
                  of total revenues, respectively, was attributable to three
                  separate customers for the year ended December 31, 1998.


                                       6                             (Continued)
<PAGE>   8
                            FIRSTSENSE SOFTWARE, INC.

                          Notes to Financial Statements

                        December 31, 1999, 1998 and 1997


                  Revenue of $96,634, $55,594 and $23,481, or 49%, 28% and 12%
                  of total revenues, respectively, was attributable to three
                  separate customers for the year ended December 31, 1997.

         (d)      FIXED ASSETS

                  Fixed assets are recorded at cost and depreciated using the
                  straight-line method over their estimated useful lives.
                  Leasehold improvements are amortized using the straight-line
                  method over the shorter of the lease term or estimated useful
                  life of the asset. Expenditures for maintenance and repairs
                  are charged to expense as incurred.

                  The Company records impairment losses on long-lived assets
                  used in operations when indicators of impairment are present
                  and the undiscounted cash flows estimated to be generated by
                  those assets are less than the assets' carrying amount.

         (e)      RESEARCH AND DEVELOPMENT, AND SOFTWARE DEVELOPMENT COSTS

                  Costs incurred on the research and development of the
                  Company's products are expensed as incurred, except certain
                  software development costs. Costs associated with the
                  development of computer software are expensed as incurred
                  prior to the establishment of technological feasibility (as
                  defined by SFAS No. 86, Accounting for the Costs of Computer
                  Software to Be Sold, Leased, or Otherwise Marketed). Costs
                  incurred subsequent to the establishment of technological
                  feasibility and prior to the general release of the products
                  are capitalized. No software development costs were
                  capitalized during the years ended December 31, 1999, 1998 and
                  1997 since costs incurred subsequent to establishment of
                  technological feasibility were not material.

         (f)      ACCOUNTING FOR STOCK-BASED COMPENSATION

                  The Company has adopted Statement of Financial Accounting
                  Standards ("SFAS") No. 123, Accounting for Stock-Based
                  Compensation, which permits entities to recognize as expense
                  over the vesting period the fair value of stock-based awards
                  on the date of grant. For employee stock-based awards, SFAS
                  No. 123 allows entities to continue to apply the provisions of
                  Accounting Principles Board ("APB") Opinion No. 25 and provide
                  pro forma net earnings disclosures as if the fair-value-based
                  method defined in SFAS No. 123 had been applied. The Company
                  has elected to apply the provisions of APB No. 25 and provide
                  the pro forma disclosure of SFAS No. 123.

                  The Company accounts for non-employee stock-based awards in
                  which goods or services are the consideration received for the
                  equity instruments issued based on the fair value of the
                  consideration received or the grant-date fair value of the
                  equity instruments issued, whichever is more reliably
                  measurable.

         (g)      ADVERTISING COSTS

                  The Company expenses advertising costs as incurred.
                  Advertising expense was $17,510, $4,672 and $0 for the years
                  ended December 31, 1999, 1998 and 1997, respectively, and are
                  included in selling and marketing expenses.


                                       7                             (Continued)
<PAGE>   9
                            FIRSTSENSE SOFTWARE, INC.

                          Notes to Financial Statements

                        December 31, 1999, 1998 and 1997


         (h)      USE OF ESTIMATES

                  The preparation of financial statements in conformity with
                  generally accepted accounting principles requires management
                  to make estimates and assumptions that affect the reported
                  amounts of assets and liabilities and the disclosure of
                  contingent assets and liabilities at the date of the financial
                  statements and the reported amounts of revenues and expenses
                  during the reporting period. Actual results could differ from
                  those estimates.

         (i)      SEGMENT REPORTING

                  SFAS No. 131, Disclosures About Segments of an Enterprise and
                  Related Information, establishes standards for the way that
                  public business enterprises report selected information about
                  operating segments in annual and interim financial statements.
                  It also establishes standards for related disclosures about
                  products and services, geographic areas and major customers.
                  SFAS No. 131 requires the use of the "management approach" in
                  disclosing segment information, based largely on how senior
                  management generally analyzes the business operations. The
                  Company currently operates in only one segment and, as such,
                  no additional disclosures are required.

         (j)      BASIC AND DILUTED NET LOSS PER COMMON SHARE

                  SFAS No. 128, Earnings per Share, requires the presentation of
                  basic earnings per share and diluted earnings per share for
                  all periods presented. As the Company has been in a net loss
                  position for all periods presented, common stock equivalents
                  of 11,125,806, 10,814,745 and 8,015,501 for the years ended
                  December 31, 1999, 1998 and 1997, respectively, were excluded
                  from the diluted net loss per share calculation as they would
                  be antidilutive. As a result, diluted net loss per share is
                  the same as basic net loss per share, and has not been
                  presented separately.

         (k)      RECENT ACCOUNTING PRONOUNCEMENTS

                  In March 1998, the Accounting Standards Executive Committee of
                  the American Institute of Certified Public Accountants issued
                  SOP No. 98-1, Accounting for the Costs of Computer Software
                  Developed or Obtained for Internal Use. SOP No. 98-1 requires
                  the capitalization of certain internal costs related to the
                  implementation of computer software obtained for internal use.
                  This standard, which the Company adopted in the first quarter
                  of 1999, did not have any impact on its financial position or
                  its results of operations.

                  In April 1998, SOP No. 98-5, Reporting on the Costs of
                  Start-Up Activities, was issued. Under SOP No. 98-5, the costs
                  of start-up activities should be expensed as incurred.
                  Start-up activities are broadly defined as those one-time
                  activities related to opening a new facility, introducing a
                  new product or service, conducting business in a new
                  territory, conducting business with a new class of customer,
                  commencing some new operation or organizing a new entity. This
                  standard, which the Company adopted in the first quarter of
                  1999, did not have any impact on its financial condition or
                  its results of operations.


                                       8                             (Continued)
<PAGE>   10
                            FIRSTSENSE SOFTWARE, INC.

                          Notes to Financial Statements

                        December 31, 1999, 1998 and 1997


(3)      REINCORPORATION AND RECAPITALIZATION

         Mission Systems, Incorporated ("MSI"), a New Hampshire company,
         established a wholly-owned subsidiary incorporated in Delaware under
         the name FirstSense Software, Inc. (the "Company"). Pursuant to an
         Agreement and Plan of Merger dated August 8, 1997, MSI was merged into
         the Company (the "Merger"). By virtue of the Merger, each share of
         Class A common stock and Class B common stock of MSI was converted into
         1.471119 shares of common stock and 1.386024 shares of preferred stock
         (designated the Series A Preferred Stock) of the Company. The single
         share of common stock of the Company held by MSI immediately prior to
         the Merger was canceled.

         In August 1997, the Company amended its Articles of Incorporation to
         increase the number of authorized shares to 25,500,000, of which
         20,000,000 shares were designated as common stock and 5,500,000 shares
         were designated as preferred stock, both with $0.01 par value.

         In June 1998, the Company amended its Articles of Incorporation to
         increase the number of authorized shares to 28,300,000, of which
         20,000,000 shares were designated as common stock and 8,300,000 shares
         were designated as preferred stock, both with $0.01 par value.

         In July 1999, the Company amended its Articles of Incorporation to
         increase the number of authorized shares to 28,420,000, of which
         20,000,000 shares were designated as common stock and 8,420,000 shares
         were designated as preferred stock, both with $0.01 par value.

(4)      FIXED ASSETS

         Fixed assets consist of the following at December 31, 1999 and 1998:

<TABLE>
<CAPTION>
                                         ESTIMATED
                                        USEFUL LIFE
                                          (YEARS)         1999          1998
                                        -----------   ------------    ------------
<S>                                     <C>           <C>             <C>
Computer equipment                          3         $    929,325         762,861
Furniture and fixtures                      3              198,125         212,888
Leasehold improvements                      3              104,454          95,324
                                                      ------------    ------------

                                                         1,231,904       1,071,073
Less accumulated depreciation and
   amortization                                           (791,399)      (398,051)
                                                      ------------    ------------

                                                      $    440,505         673,022
                                                      ============    ============
</TABLE>


                                       9                             (Continued)
<PAGE>   11
                            FIRSTSENSE SOFTWARE, INC.

                          Notes to Financial Statements

                        December 31, 1999, 1998 and 1997


(5)      LINE OF CREDIT, TERM LOAN AND SUBORDINATED DEBENTURE

         In February 1999, the Company amended a credit agreement (the
         "Agreement") with a bank which provided for a revolving loan (the
         "Revolving Loan") of up to $1.0 million through March 31, 1999 in
         addition to a term loan (the "Term Loan") of up to $750,000, which was
         used for the financing of equipment purchases through September 30,
         1998. Borrowings under the Revolving Loan and Term Loan were limited in
         the aggregate to $1.75 million, as defined in the Agreement.

         Revolving Loan borrowings bore interest, payable monthly, at the prime
         rate plus 3/4% (9.25% at December 31, 1999). At December 31, 1999, no
         borrowings were outstanding against the Revolving Loan and borrowings
         were no longer available to the Company. Term Loan borrowings are
         payable in 36 monthly installments of principal plus interest
         commencing on October 1, 1998 and bear interest at the prime rate plus
         3/4% (9.25% and 8.50% at December 31, 1999 and 1998, respectively),
         and are due in full on September 1, 2001. Under the Term Loan
         Agreement, additional borrowings were no longer available to the
         Company at December 31, 1999. The outstanding balance under the Term
         Loan was $298,567 and $332,151 at December 31, 1999 and 1998,
         respectively. Borrowings under the Term Loan are collateralized by
         substantially all assets of the Company. On January 24, 2000, the
         Company paid off two equipment loans totaling $286,760.

         In July 1999, the Company closed on a subordinated debt financing
         allowing the Company to borrow up to $3.0 million from a major venture
         capital company. The terms provide the Company with a loan (the
         "Subordinated Debenture") in aggregate principal amount of $3.0
         million, of which $1.5 million (Phase I) was available immediately and
         $1.5 million (Phase II) was to be available upon the general release of
         the Company's Version 2.0 Enterprise product (June 1999). The Phase I
         installment of $1.5 million was taken down in total and Phase II in
         minimum installments of $500,000, each evidenced by Subordinated
         Promissory Note(s) executed by the Company. In consideration for the
         financing arrangement, the Company granted to the venture company a
         warrant to purchase Series B Preferred Stock (note 10). The Company
         recorded the fair value of the warrant of $357,486 as a reduction in
         the carrying value of the Subordinated Debenture which will be
         amortized to interest expense on a straight-line basis over the term of
         the Subordinated Debenture. The unamortized balance was $297,984 at
         December 31, 1999.

         The outstanding principal amount of the Subordinated Debenture,
         together with interest thereon precomputed at the rate of 12% annually,
         is due and payable in 3 equal monthly installments of interest only,
         payable on the first day of each month, followed by 33 equal monthly
         installments of principal and interest, payable on the first day of
         each month, including the maturity date. The balance due under this
         agreement at December 31, 1999 was $2,961,883.


                                       10                            (Continued)
<PAGE>   12
                            FIRSTSENSE SOFTWARE, INC.

                          Notes to Financial Statements

                        December 31, 1999, 1998 and 1997


         At December 31, 1999, future aggregate principal payments on the Term
         Loan and the Subordinated Debenture are as follows:

<TABLE>
<S>                                                 <C>
                Year ending December 31,
                          2000                      $ 1,017,466
                          2001                        1,213,736
                          2002                          993,400
                          2003                           35,848
</TABLE>

(6)      REDEEMABLE CONVERTIBLE PREFERRED STOCK

         A summary of the Company's redeemable convertible preferred stock as of
         December 31, 1999, 1998 and 1997, and changes during each of the years
         then ended, is presented below:

<TABLE>
<CAPTION>
                                                                                                 TOTAL
                                             SERIES A REDEEMABLE       SERIES B REDEEMABLE     REDEEMABLE
                                                CONVERTIBLE                CONVERTIBLE         PREFERRED
                                               PREFERRED STOCK           PREFERRED STOCK         STOCK
                                            ----------------------   -----------------------   -----------

                                               SHARES     AMOUNT        SHARES      AMOUNT       AMOUNT
                                            ---------   ----------   ----------   ----------   -----------
<S>                                         <C>         <C>          <C>          <C>          <C>
Balance at December 31, 1996                       --   $       --           --   $       --   $        --

   Shares issued under reincorporation
      of  Mission Systems Inc. into
      FirstSense Software, Inc. (note 3)      971,465        9,715           --           --         9,715

   Issuance of Series A redeemable
      convertible preferred stock, net      4,500,000    4,451,000           --           --     4,451,000
      of issuance costs of $49,000

   Accretion of Series A redeemable
      convertible preferred stock                  --       43,597           --           --        43,597
                                            ---------   ----------   ----------   ----------   -----------

Balance at December 31, 1997                5,471,465    4,504,312           --           --     4,504,312

   Issuance of Series B redeemable
      convertible preferred stock, net             --           --     2,800,00    6,973,000     6,973,000
      of issuance costs of $27,000

   Accretion of Series A and Series B
      redeemable convertible preferred             --      118,347           --        2,073       120,420
      stock
                                            ---------   ----------   ----------   ----------   -----------

Balance at December 31, 1998                5,471,465    4,622,659    2,800,000    6,975,073    11,597,732

   Accretion of Series A and Series B
      redeemable convertible preferred             --      121,456           --        3,829       125,285
      stock
                                            ---------   ----------   ----------   ----------   -----------

Balance at December 31, 1999                5,471,465   $4,744,115    2,800,000   $6,978,902   $11,723,017
                                            =========   ==========   ==========   ==========   ===========
</TABLE>


                                       11                            (Continued)
<PAGE>   13
                            FIRSTSENSE SOFTWARE, INC.

                          Notes to Financial Statements

                        December 31, 1999, 1998 and 1997


         In August 1997, the Company issued 4,500,000 shares of Series A
         Redeemable Convertible Preferred Stock (the "Series A Preferred Stock")
         at a price of $1.00 per share and received net proceeds of $4,451,000.

         In June 1998, the Company issued 2,800,000 shares of Series B
         Redeemable Convertible Preferred Stock (the "Series B Preferred Stock")
         at a price of $2.50 per share and received net proceeds of $6,973,000.

         The Series A Preferred Stock and the Series B Preferred Stock are
         hereinafter referred to collectively as the "Redeemable Preferred
         Stock." On December 31, 1999, Redeemable Preferred Stock consisted of
         8,420,000 shares authorized, of which 5,500,000 was designated as
         Series A Preferred Stock and 2,920,000 as Series B Preferred Stock. At
         December 31, 1999, the Redeemable Preferred Stock has the following
         characteristics.

         (a)      VOTING RIGHTS

                  The holders of Redeemable Preferred Stock generally vote
                  together with the holders of common stock on all matters and
                  are entitled to one vote for each share of common stock into
                  which the Redeemable Preferred Stock is convertible.

         (b)      DIVIDEND RIGHTS

                  The holders of Redeemable Preferred Stock are not entitled to
                  receive dividends unless declared by the Company's Board of
                  Directors. Redeemable Preferred Stock shall at first, or
                  simultaneously, receive a like dividend or distribution as
                  those paid or set aside for common stock. Through December 31,
                  1999, no dividends have been declared or paid by the Company.

         (c)      LIQUIDATION PREFERENCE

                  In the event of any liquidation, dissolution, merger, sale or
                  winding-up of the Company, the holders of Redeemable Preferred
                  Stock are entitled to receive, prior and in preference to
                  holders of common stock, $1.00 and $2.50 per share (subject to
                  certain anti-dilutive adjustments) plus any accrued but unpaid
                  dividends on Series A Preferred Stock and Series B Preferred
                  Stock, respectively.

                  Any net assets remaining after the payment of all preferential
                  amounts to the holders of the Redeemable Preferred Stock shall
                  be shared ratably by the redeemable preferred stockholders and
                  common stockholders not to exceed $3.00 and $5.00 per share
                  (subject to certain anti-dilutive adjustments) of Series A
                  Preferred Stock and Series B Preferred Stock, respectively.


                                       12                            (Continued)
<PAGE>   14
                            FIRSTSENSE SOFTWARE, INC.

                          Notes to Financial Statements

                        December 31, 1999, 1998 and 1997


         (d)      CONVERSION

                  Each share of Redeemable Preferred Stock is convertible, at
                  the option of the holder, into one share of common stock of
                  the Company, subject to certain anti-dilution adjustments. The
                  Redeemable Preferred Stock will automatically convert into
                  common stock upon the closing of a qualified initial public
                  offering under which net proceeds equal or exceed $20,000,000
                  at a per share price of at least $7.50 per share or by the
                  election of the holders of more than 50% and 66 2/3% of the
                  outstanding shares of Series A Preferred Stock and Series B
                  Preferred Stock, respectively.

         (e)      REDEMPTION

                  At any time on or after June 22, 2003, subject to approval by
                  a two-thirds vote as a single class, holders of the Redeemable
                  Preferred Stock shall have the right to cause the Company to
                  redeem the then outstanding shares at the respective original
                  per share purchase price (subject to certain anti-dilutive
                  adjustments) plus any accrued but unpaid dividends as follows:

<TABLE>
<CAPTION>
                                                   PORTION OF OUTSTANDING
                                                    SHARES OF REDEEMABLE
                                                      PREFERRED STOCK
                                                       TO BE REDEEMED
                                                   ----------------------
<S>                                                <C>
            June 22, 2003                                 33 1/3%
            June 22, 2004                                   50%
            June 22, 2005                           All shares then held
</TABLE>

(7)      COMMON STOCK

         Each share of common stock entitles the holder to one vote on all
         matters submitted to a vote of the Company's stockholders. Common
         stockholders are entitled to receive dividends, if any, as may be
         declared by the Board of Directors, subject to the preferential
         dividend rights of the holders of Redeemable Preferred Stock.

(8)      STOCK OPTION PLANS

         During 1997, the Company adopted the FirstSense Software, Inc. 1997
         Stock Incentive Plan (the "1997 Plan"). The 1997 Plan provides for the
         issuance of incentive stock options to officers and other employees of
         the Company and non-qualified stock options, awards of stock and direct
         stock purchase opportunities to directors, officers, employees and
         consultants of the Company. The total number of shares which may be
         issued under the 1997 Plan is 1,869,712. The Board of Directors is
         responsible for administration of the 1997 Plan. The Board determines
         the term of each option, the option exercise price, the number of
         shares for which each option is granted, and the rate at which each
         option is exercisable. To date, options awarded generally vest ratably
         over four years and expire ten years from the date of grant.


                                       13                            (Continued)
<PAGE>   15
                            FIRSTSENSE SOFTWARE, INC.

                          Notes to Financial Statements

                        December 31, 1999, 1998 and 1997


         In 1997, upon the merger with MSI (note 3), the Company adopted the
         1996 Equity Incentive Plan of Mission Systems, Incorporated (the "1996
         Plan"). The terms of the 1996 Plan are substantially the same as the
         1997 Plan described above. Upon its adoption, a maximum of 30,288
         shares of common stock was reserved for issuance upon the exercise of
         options under the 1996 Plan.

         A summary of the status of the Company's stock options as of December
         31, 1999, 1998 and 1997, and changes during the years then ended, is
         presented below:

<TABLE>
<CAPTION>
                                         1999                   1998                  1997
                               -----------------------  ---------------------  -------------------
                                             WEIGHTED-              WEIGHTED-            WEIGHTED-
                                             AVERAGE                AVERAGE              AVERAGE
                                             EXERCISE               EXERCISE             EXERCISE
                                 SHARES       PRICE      SHARES      PRICE     SHARES     PRICE
                               ----------    ---------  --------    ---------  -------   ---------
<S>                            <C>           <C>        <C>         <C>        <C>       <C>
Outstanding at beginning
     of year                    1,147,288    $   0.17    604,288    $   0.13    30,288   $   0.73

     Granted                      839,000        0.33    628,000        0.21   574,000       0.10
     Exercised                    (39,716)       0.12     (1,562)       0.10        --
     Canceled                    (109,481)       0.21    (83,438)       0.16        --
                               ----------    --------   --------    --------   -------   --------

Outstanding at end
     of year                    1,837,091    $   0.25   1,147,288   $   0.17   604,288   $   0.13
                               ==========    ========   =========   ========   =======   ========


Options exercisable at
     end of year                  483,359    $  0.18      152,398   $   0.14     2,575   $   0.68
                               ==========    =======    =========   ========   =======   ========

Options available for
     future grant                  21,631
                               ==========

Weighted-average grant-
     date fair value of
     options granted during
     the year                  $     4.16               $    0.80              $  0.02
                               ==========               =========              =======
</TABLE>


                                       14                            (Continued)
<PAGE>   16
                            FIRSTSENSE SOFTWARE, INC.

                          Notes to Financial Statements

                        December 31, 1999, 1998 and 1997


         The following table summarizes information about stock options
         outstanding and exercisable at December 31, 1999:

<TABLE>
<CAPTION>
                                        WEIGHTED-
                                         AVERAGE
                                        REMAINING
                                       CONTRACTUAL
          EXERCISE        OPTIONS         LIFE            OPTIONS
           PRICE        OUTSTANDING      (YEARS)        EXERCISABLE
          --------      -----------    -----------      -----------
<S>                     <C>            <C>              <C>
           $ .10           607,803           7.99          310,571
             .25           506,000           8.85          122,036
             .35           693,000           9.74           33,032
             .68            10,298           6.33            7,724
             .75            19,990           7.30            9,996
                        ----------     ----------       ----------

                         1,837,091           8.87          483,359
                        ==========     ==========       ==========
</TABLE>

         The fair value of each option grant is established on the date of grant
         using the minimum-value method with the following assumptions for
         grants in 1999, 1998 and 1997: no dividend yield and no volatility;
         risk-free interest rates of 6.1%, 5.5% and 6.1%, respectively; and a
         weighted-average expected option term of 4 years.

         Had compensation expense for these awards been determined based on the
         fair value at the date of grant consistent with the method prescribed
         by SFAS No. 123, the Company's net loss applicable to common
         stockholders, and basic and diluted net loss per share would have been
         increased to the pro forma amounts indicated below for the years ended
         December 31, 1999, 1998 and 1997:

<TABLE>
<CAPTION>
                                                   1999           1998         1997
                                                   ----           ----         ----
<S>                             <C>            <C>             <C>           <C>
Net loss applicable to
       common stockholders      As reported    $ (8,101,318)   (5,364,691)   (1,189,505)
                                Pro forma        (8,121,035)   (5,398,875)   (1,189,570)
Basic and diluted net loss
       per share                As reported    $      (4.12)        (3.56)        (1.37)
                                Pro forma             (4.13)        (3.58)        (1.37)
</TABLE>

(9)      DEFERRED COMPENSATION

         In 1999 and 1998, the Company recorded deferred compensation of
         $3,417,025 and $484,500, respectively, representing the difference
         between the exercise price of stock options granted and the estimated
         fair market value of the underlying common stock at the date of grant.
         The difference has been recorded as a reduction of stockholders'
         (deficit) equity and is being amortized over the vesting period of
         applicable options, typically four years. Of the total deferred
         compensation amount, $430,703 has been amortized as of December 31,
         1999. The amortization of deferred compensation is recorded as an
         operating expense.


                                       15                            (Continued)
<PAGE>   17
                            FIRSTSENSE SOFTWARE, INC.

                          Notes to Financial Statements

                        December 31, 1999, 1998 and 1997


         In 1997, the Company recorded deferred compensation expense of
         $195,750, representing the difference between the purchase price of
         restricted common stock issued and the estimated fair market value of
         common stock at the date of grant. This difference was recorded as a
         reduction of stockholders' (deficit) equity and was being amortized
         over the restriction period of four years. Of the total deferred
         compensation amount, $104,625 was amortized and recorded as an
         operating expense through December 31, 1999, and $57,374 was reversed
         upon the termination of the employees who originally purchased the
         restricted common stock in accordance with the original restricted
         stock agreement. Subsequent to year end, upon acquisition of the
         Company by Concord Communications, Inc. ("Concord") (note 15), the
         remaining deferred compensation was amortized as an expense pursuant to
         the acceleration of vesting provision included in the original
         restricted stock agreement.

(10)     WARRANTS

         In July 1999, the Company, in conjunction with the Subordinated
         Debenture (note 5), granted the venture capital company a warrant to
         subscribe to and purchase from the Company that number of fully paid
         and non-assessable shares of the Company's Series B Preferred Stock
         equal to $420,000 divided by the Exercise Price. The Exercise Price
         will be equal to the lesser of (i) $3.50 per share or (ii) the numeric
         average of (a) $2.50 (last financing round price), and (b) the price
         per share of the securities sold by the Company in the next equity
         financing event (the "Next Round"). For purposes of this Agreement, the
         Next Round means (i) the Company's next private round of equity
         financing, (ii) a sale or merger, or (iii) the Company's initial public
         offering. This Warrant Agreement will retain the right to purchase
         Preferred Stock as granted beginning on the Effective Date and will be
         exercisable for a period of 10 years or 5 years from the effective date
         of the Company's initial public offering, whichever is shorter. The
         fair value ascribed to the warrant on the date of grant was $357,486.
         The fair value of the warrant on the date of grant was determined using
         the Black-Scholes model with the following assumptions: 80% volatility,
         risk-free interest rate of 6.1%, 10-year life and a grant price of
         $3.50. Such amount has been recorded as a reduction to the carrying
         value of the Subordinated Debenture and will be amortized to interest
         expense on a straight-line basis over the term of the debenture. The
         unamortized balance was $297,984 at December 31, 1999.

(11)     COMPREHENSIVE INCOME

         The Company adopted SFAS No. 130, Reporting Comprehensive Income, which
         requires that all components of comprehensive income be reported in the
         financial statements in the period in which they are recognized. For
         each year reported, comprehensive loss under SFAS No. 130 was
         equivalent to the Company's net loss reported in the accompanying
         statements of operations.


                                       16                            (Continued)
<PAGE>   18
                            FIRSTSENSE SOFTWARE, INC.

                          Notes to Financial Statements

                        December 31, 1999, 1998 and 1997


(12)     INCOME TAXES

         Deferred tax assets consisted of the following at December 31, 1999 and
         1998:

<TABLE>
<CAPTION>
                                                          1999           1998
                                                      -----------    -----------
<S>                                                   <C>            <C>
  Net operating loss carryforwards                    $ 5,048,000      2,126,000
  Research and development tax credit carryforwards       318,000        174,000
  Accrual to cash adjustment                              370,000        234,000
  Other                                                    40,000         44,000
                                                      -----------    -----------
           Deferred tax assets                          5,776,000      2,578,000
  Deferred tax asset valuation allowance               (5,776,000)    (2,578,000)
                                                      -----------    -----------

                                                      $        --             --
                                                      ===========    ===========
</TABLE>

         The Company has provided a valuation allowance for the full amount of
         its deferred tax assets since realization of any future benefit from
         deductible temporary differences and net operating loss and tax credit
         carryforwards cannot be sufficiently assured at December 31, 1999.

         At December 31, 1999, the Company has federal and state net operating
         loss carryforwards of approximately $12,537,000 available to reduce
         future taxable income which expire at various dates through 2019. The
         Company also has federal and state research and development tax credit
         carryforwards of approximately $323,000 available to reduce future tax
         liabilities which expire at various dates through 2019.

         Under the provisions of the Internal Revenue Code, certain substantial
         changes in the Company's ownership may limit the amount of net
         operating loss carryforwards and tax credit carryforwards which could
         be utilized annually to offset future taxable income and taxes payable.

(13)     401(K) SAVINGS PLAN

         The Company has established a retirement savings plan under Section
         401(k) of the Internal Revenue Code (the "401(k) Plan"). The 401(k)
         Plan covers substantially all employees of the Company who meet minimum
         age and service requirements, and allows participants to defer a
         portion of their annual compensation on a pre-tax basis. Company
         contributions to the 401(k) Plan may be made at the discretion of the
         Board of Directors. The Company has not made any contributions to the
         401(k) Plan for the three-year period ended December 31, 1999.

(14)     COMMITMENTS AND CONTINGENCIES

         The Company leases its office space and certain office equipment under
         noncancelable operating leases. Total rent expense under these
         operating leases was $235,214, $93,433 and $15,274 for the years ended
         December 31, 1999, 1998 and 1997, respectively.

         Future minimum lease commitments at December 31, 1999 amount to
         $152,946, which is payable during the year 2000.


                                       17                            (Continued)
<PAGE>   19
                            FIRSTSENSE SOFTWARE, INC.

                          Notes to Financial Statements

                        December 31, 1999, 1998 and 1997


(15)     SUBSEQUENT EVENTS

         On February 4, 2000, the Company was acquired by Concord. Under the
         terms of the merger, the shareholders of the Company received an
         aggregate of 1,940,000 Concord shares. The transaction, which was
         accounted for as a pooling of interests, is subject to certain
         conditions and has received the required regulatory and shareholder
         approvals of the Company and Concord. During 1999, the Company entered
         into a two year OEM agreement with Concord. The Company granted Concord
         a license to market the FirstSense MIB Agent software with Concord's
         own software product in return for a guaranteed minimum license fee of
         $325,000 to be paid in 4 installments over a 9 month period beginning
         on September 28, 1999. The Company is recognizing the revenue related
         to the guaranteed minimum license fee ratably over a 12 month service
         period as the Company does not have vendor specific objective evidence
         of the fair value of the maintenance component of the agreement.


                                       18

<PAGE>   1
                                                                    EXHIBIT 99.4




                          CONCORD COMMUNICATIONS, INC.
                            FIRSTSENSE SOFTWARE, INC.

             Unaudited Pro Forma Consolidated Financial Information
<PAGE>   2
                          CONCORD COMMUNICATIONS, INC.
            UNAUDITED PRO FORMA CONSOLIDATED STATEMENT OF OPERATIONS


<TABLE>
<CAPTION>
                                                                                                   PRO FORMA
                                                                        YEARS ENDED                ADJUSTMENTS       PRO FORMA
                                                                    CONCORD      FIRSTSENSE                          CONSOLIDATED
                                                             DECEMBER 31, 1999 DECEMBER 31, 1999 DEBIT     CREDIT  DECEMBER 31, 1999
                                                             -----------------------------------------------------------------------
<S>                                                              <C>             <C>            <C>     <C>          <C>
Revenues:
     License revenues                                             52,707,905      1,297,615       81,249                53,924,271
     Service revenues                                             14,635,150        126,932                             14,762,082
     Consulting services                                                            137,693        3,600                   134,093
                                                                  ----------     ----------                             ----------
          Total revenues                                          67,343,055      1,562,240                             68,820,446
Cost of Revenues                                                   8,085,987        459,096                   42,792     8,502,291
                                                                  ----------     ----------                             ----------
          Gross profit                                            59,257,068      1,103,144                             60,318,155
Operating Expenses:
     Research and development                                     11,409,464      3,022,870                             14,432,334
     Sales and marketing                                          25,687,262      3,755,042                             29,442,304
     General and administrative                                    3,678,544      1,706,336                              5,384,880
     Stock-based compensation                                      2,549,000        441,828                              2,990,828
     Acquisition-related charges                                     550,601              0                                550,601
                                                                  ----------     ----------                             ----------
     Total operating expenses                                     43,874,871      8,926,076                             52,800,947

          Operating income                                        15,382,197     (7,822,932)                             7,517,208
                                                                  ----------     ----------                             ----------
Other Income (Expense):
     Interest income                                               3,136,026              0                              3,136,026
     Interest expense                                                      0        (39,560)                               (39,560)
     Other                                                           (19,268)      (113,541)                              (132,809)
                                                                  ----------     ----------                             ----------
          Total other income, net                                  3,116,758       (153,101)                             2,963,657
          Income before income taxes                              18,498,955     (7,976,033)                            10,480,865
Provision for income taxes                                         5,592,703              0               1,307,194      4,285,509

Net income                                                        12,906,252     (7,976,033)      84,849  1,349,986      6,195,356

Accretion of redeemable preferred stock                                    0       (125,285)                              (125,285)

Pro forma provision for income taxes on
Subchapter S-Corporation income
  (unaudited)                                                        146,325              0                                146,325

Pro forma net income (unaudited)                                  12,759,927     (8,101,318)      84,849   1,349,986     5,923,746

Net income per common and potential common share:
  Basic                                                                  0.91         (4.81)                                  0.37
  Diluted                                                                0.85         (4.53)                                  0.35
  Pro forma diluted (unaudited)                                          0.85            --                                   0.35

Weighted average common and potential common shares outstanding:
  Basic                                                           14,160,755      1,684,701                             15,845,456
  Diluted                                                         15,139,325      1,790,037                             16,929,362
  Pro forma diluted (unaudited)                                   15,139,325      1,790,037                             16,929,362
</TABLE>

              The accompanying notes are an integral part of these
                 unaudited consolidated financial statements.
<PAGE>   3
                          CONCORD COMMUNICATIONS, INC.
            UNAUDITED PRO FORMA CONSOLIDATED STATEMENT OF OPERATIONS

<TABLE>
<CAPTION>
                                                                                                   PRO FORMA
                                                                        YEARS ENDED                ADJUSTMENTS       PRO FORMA
                                                                    CONCORD       FIRSTSENSE                         CONSOLIDATED
                                                             DECEMBER 31, 1998 DECEMBER 31, 1998 DEBIT     CREDIT  DECEMBER 31, 1998
                                                             -----------------------------------------------------------------------
<S>                                                              <C>             <C>            <C>     <C>          <C>
Revenues:
     License revenues                                            34,597,958         449,753                           35,047,711
     Service revenues                                             6,859,394          46,329                            6,905,723
     Consulting services                                                             15,000                               15,000
                                                                 ----------      ----------                            ---------
          Total revenues                                         41,457,352         511,082                           41,968,434
Cost of Revenues                                                  4,676,335         207,476                            4,883,811
                                                                 ----------      ----------                            ---------
          Gross profit                                           36,781,017         303,606                           37,084,623
Operating Expenses:
     Research and development                                     7,386,706       2,493,106                            9,879,812
     Sales and marketing                                         17,522,653       2,362,099                           19,884,752
     General and administrative                                   2,802,023         840,997                            3,643,020
     Stock-based compensation                                     1,001,000          77,188                            1,078,188
     Acquisition-related charges                                          0               0                                    0
                                                                 ----------      ----------                            ---------
     Total operating expenses                                    28,712,382       5,773,390                           34,485,772

          Operating income                                        8,068,635      (5,469,784)                           2,598,851
                                                                 ----------      ----------                            ---------
Other Income (Expense):
     Interest income                                              2,355,816         255,473                            2,611,289
     Interest expense                                                  (514)              0                                 (514)
     Other                                                          (65,251)        (29,960)                             (95,211)
                                                                 ----------      ----------                            ---------
          Total other income, net                                 2,290,051         225,513                            2,515,564
          Income before income taxes                             10,358,686      (5,244,271)                           5,114,415
Provision for income taxes                                          532,600               0             1,518,422       (985,822)

Net income                                                        9,826,086      (5,244,271)            1,518,422      6,100,237

Accretion of redeemable preferred stock                                   0        (120,420)                            (120,420)

Pro forma provision for income taxes on
Subchapter S-Corporation income
  (unaudited)                                                        41,400               0                               41,400

Pro forma net income (unaudited)                                  9,784,686      (5,364,691)            1,518,422      5,938,417

Net income per common and potential common share:
  Basic                                                                0.73           (3.31)                                0.39
  Diluted                                                              0.66           (3.20)                                0.36
  Pro forma diluted (unaudited)                                        0.66           (3.20)                                0.36

Weighted average common and potential common shares outstanding:
  Basic                                                          13,457,495       1,619,522                           15,077,017
  Diluted                                                        14,892,238       1,677,096                           16,569,334
  Pro forma diluted (unaudited)                                  14,892,238       1,677,096                           16,569,334
</TABLE>

              The accompanying notes are an integral part of these
                  unaudited consolidated financial statements.
<PAGE>   4
                          CONCORD COMMUNICATIONS, INC.
                 UNAUDITED PRO FORMA CONSOLIDATED BALANCE SHEET

<TABLE>
<CAPTION>
                                                                                                                 PRO FORMA
                                                                             CONCORD      FIRSTSENSE            ADJUSTMENTS
                                                                       DECEMBER 31, 1999  DECEMBER 31, 1999  DEBIT       CREDIT
                                                                       ----------------------------------------------------------
<S>                                                                        <C>              <C>             <C>         <C>
ASSETS
Current Assets:
    Cash, cash equivalents and marketable securities                      62,044,141          1,525,060
    Accounts receivable, net of allowance of approximately
      $930,000 and $450,000 in 1999 and 1998, respectively                13,465,999            510,930
    Prepaid expenses and other current assets                              1,286,070             65,885                   160,808
                                                                          ----------         ----------
        Total current assets                                              76,796,210          2,101,875
Equipment and Improvements, at cost:
    Equipment                                                              7,897,533          1,086,282
    Leasehold improvements                                                 3,005,915             95,324
                                                                          ----------         ----------
                                                                          10,903,448          1,181,606
    Less -- Accumulated depreciation and amortization                      3,294,551            741,101
                                                                          ----------         ----------
                                                                           7,608,897            440,505
Deferred Tax Asset                                                                --                 --     3,000,000
                                                                          ----------         ----------
                                                                          84,405,107          2,542,380
                                                                          ==========         ==========
LIABILITIES
AND STOCKHOLDERS' EQUITY

Current Liabilities:
    Current portion of long-term debt (notes 4 and 9)                             --            898,462
    Accounts payable                                                       4,542,644            397,776
    Accrued expenses                                                       6,885,827            538,080     4,300,000
    Deferred revenue                                                       9,925,297            454,788       118,751
                                                                          ----------         ----------
        Total current liabilities                                         21,353,768          2,289,106

    Long-term debt, less curreent portion (notes 4 and 9)                         --          2,064,004

Commitments and Contingencies (Note 8)
Stockholders' Equity
     Series A Redeemable Convertible Preferred Stock, $.01 par value;
       Authorized -- 5,500,000 shares
       Issued and outstanding -- 5,471,465 shares                                                54,715        54,715
     Series B Redeemable Convertible Preferred Stock, $.01 par value;
       Authorized -- 2,920,000 shares
       Issued and outstanding -- 2,800,000                                                       28,000        28,000
     Preferred Stock, $.01 par value  --
       Authorized -- 1,000,000 shares
       Issued and outstanding -- None                                             --                 --
    Common stock, $.01 par value  --
      Authorized -- 20,000,000 shares
      Issued and outstanding -- 3,206,108 and 2,683,834shares, in
         1999 and 1998 respectively                                                              26,838        26,838

    Common stock, $.01 par value                                                  --
      Authorized -- 50,000,000 shares
      Issued and outstanding -- 14,406,192 and 13,040,374 shares,
         in 1999 and 1998 respectively                                       144,062                                       16,740
    Additional paid-in capital                                            77,799,827         15,739,910                    92,813
    Deferred compensation                                                    (53,221)        (3,504,573)
    Accumulated other comprehensive income                                (1,386,125)                --
    Accumulated deficit                                                  (13,453,204)       (14,155,620)       42,057   7,300,000
                                                                          ----------         ----------
        Total stockholders' equity                                        63,051,339         (1,810,730)
                                                                          ----------         ----------
                                                                          84,405,107          2,542,380     7,570,361   7,570,361
                                                                          ==========         ==========
</TABLE>

<TABLE>
<CAPTION>
                                                                                    PRO FORMA
                                                                                   CONSOLIDATED
                                                                                   DECEMBER 31,
                                                                                       1999
                                                                                   ------------
<S>                                                                                <C>
ASSETS
Current Assets:
    Cash, cash equivalents and marketable securities                                63,569,201
    Accounts receivable, net of allowance of approximately
      $930,000 and $450,000 in 1999 and 1998, respectively                          13,976,929
    Prepaid expenses and other current assets                                        1,191,147
                                                                                    ----------
        Total current assets                                                        78,737,277
Equipment and Improvements, at cost:                                                        --
    Equipment                                                                        8,983,815
    Leasehold improvements                                                           3,101,239
                                                                                    ----------
                                                                                    12,085,054
    Less -- Accumulated depreciation and amortization                                4,035,652
                                                                                    ----------
                                                                                     8,049,402
Deferred Tax Asset                                                                   3,000,000
                                                                                    ----------
                                                                                    89,786,679
                                                                                    ==========
LIABILITIES
AND STOCKHOLDERS' EQUITY

Current Liabilities:
    Current portion of long-term debt (notes 4 and 9)                                  898,462
    Accounts payable                                                                 4,940,420
    Accrued expenses                                                                 3,123,907
    Deferred revenue                                                                10,261,334
                                                                                    ----------
        Total current liabilities                                                   19,224,123

    Long-term debt, less curreent portion (notes 4 and 9)                            2,064,004
    Deferred revenue                                                                    29,434









Commitments and Contingencies (Note 8)
Stockholders' Equity
     Series A Redeemable Convertible Preferred Stock, $.01 par value;
       Authorized -- 5,500,000 shares
       Issued and outstanding -- 5,471,465 shares                                           --
     Series B Redeemable Convertible Preferred Stock, $.01 par value;
       Authorized -- 2,920,000 shares
       Issued and outstanding -- 2,800,000                                                  --
     Preferred Stock, $.01 par value  --
       Authorized -- 1,000,000 shares
       Issued and outstanding -- None                                                       --
    Common stock, $.01 par value  --
      Authorized -- 20,000,000 shares
      Issued and outstanding -- 3,206,108 and 2,683,834shares, in
         1999 and 1998 respectively                                                         --

    Common stock, $.01 par value
      Authorized -- 50,000,000 shares
      Issued and outstanding -- 14,406,192 and 13,040,374 shares,
         in 1999 and 1998 respectively                                                 160,802
    Additional paid-in capital                                                      93,632,550
    Deferred compensation                                                           (3,557,794)
    Accumulated other comprehensive income                                          (1,386,125)
    Accumulated deficit                                                            (20,350,881)
                                                                                    ----------
        Total stockholders' equity                                                  68,498,552
                                                                                    ----------
                                                                                    89,786,679
                                                                                    ==========
</TABLE>

              The accompanying notes are an integral part of these
                  unaudited consolidated financial statements.
<PAGE>   5
         NOTES TO UNAUDITED PRO FORMA CONSOLIDATED FINANCIAL STATEMENTS


1.       BASIS OF PRESENTATION
         The unaudited pro forma consolidated balance sheet of Concord
Communications, Inc. (Concord) as of December 31, 1999 gives effect to the
February 4, 2000 merger of FirstSense Software, Inc. (FirstSense) with and into
a wholly owned subsidiary of Concord (the Merger) as if it occurred on December
31, 1999 and combines the balance sheets of Concord Communications, Inc. as of
December 31, 1999 and FirstSense as of December 31, 1999. The unaudited pro
forma consolidated statements of operations for all periods presented give
effect to the Merger as if it occurred on January 1, 1998. For purposes of the
unaudited pro forma statements of operations, Concord's consolidated statements
of income for each of the two years in the period ended December 31, 1999 have
been combined with FirstSense's consolidated statements of operations for each
of the two years in the period ended December 31, 1999. The unaudited pro forma
consolidated statements of operations do not reflect any cost savings and other
synergies anticipated by Concord management as a result of the merger or any
merger-related expenses. The unaudited pro forma consolidated financial
statements are not necessarily indicative of the actual results of operations or
the financial position of the combined entities had the merger been consummated
at the beginning of the earliest period presented, nor are they necessarily
indicative of future results of operations or financial position. Sales from
Concord to FirstSense of $84,849 in 1999 have been eliminated from the 1999
unaudited pro forma consolidated statement of operations. In addition,
adjustments have been made to decrease the tax provisions and increase the
deferred tax assets on both the 1999 and 1998 unaudited pro forma consolidated
statements due to the surety of Concord's assessment that it will be able to
utilize the deferred tax assets generated by FirstSense's net operating loss
carryforwards. Prior to its acquisition by Concord, FirstSense had fully
reserved for these assets.

2.       MERGER COSTS AND RELATED EXPENSES
         In connection with the Merger, Concord and FirstSense estimate that
they will incur approximately $4.3 million for direct merger costs, consisting
primarily of legal, investment banking, accounting and printing fees. Direct
merger costs will be charged to operations in the period in which the Merger is
consummated. This estimate is preliminary and is subject to change. The
unaudited pro forma consolidated balance sheet gives effect to the direct
merger costs as if they were incurred on December 31, 1999; the unaudited pro
forma consolidated statements of operations do not reflect such costs since
they are non-recurring.

3.       UNAUDITED PRO FORMA NET INCOME (LOSS) PER SHARE
         The unaudited pro forma earnings per share calculations are based on
the combined basic and diluted weighted average number of shares outstanding for
Concord and FirstSense based on the exchange ratio of approximately 6.654 shares
of FirstSense common stock surrendered for each share of Concord common stock
issued.

4.       CONFORMING ADJUSTMENTS
         No adjustments have been made to conform the accounting policies of
Concord and FirstSense. The nature and extent of such adjustments, if any, will
be based upon further study and analysis and are not expected to be significant.




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