CONCORD COMMUNICATIONS INC
10-Q, 2000-08-14
PREPACKAGED SOFTWARE
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<PAGE>   1

                UNITED STATES SECURITIES AND EXCHANGE COMMISSION
                               WASHINGTON DC 20549

                                    FORM 10-Q

[X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE
ACT OF 1934. For the quarterly period ended June 30, 2000.

                                       OR

[ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE
ACT OF 1934. For the transition period from ____________ to ______________

                         COMMISSION FILE NUMBER 0-23067

                          CONCORD COMMUNICATIONS, INC.
             (EXACT NAME OF REGISTRANT AS SPECIFIED IN ITS CHARTER)


      MASSACHUSETTS                                      04-2710876
(State of incorporation)                    (IRS Employer Identification Number)

                               600 NICKERSON ROAD
                          MARLBORO, MASSACHUSETTS 01752
                                 (508) 460-4646

             (ADDRESS AND TELEPHONE OF PRINCIPAL EXECUTIVE OFFICES)


                                ----------------


INDICATE BY CHECK MARK WHETHER REGISTRANT (1) HAS FILED ALL REPORTS REQUIRED TO
BE FILED BY SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 DURING
THE PRECEDING 12 MONTHS, AND (2) HAS BEEN SUBJECT TO SUCH FILING REQUIREMENTS
FOR THE PAST 90 DAYS.

                               YES X           NO

16,357,207 SHARES OF THE REGISTRANT'S COMMON STOCK, $0.01 PAR VALUE, WERE
OUTSTANDING AS OF JULY 31, 2000.

                        THIS DOCUMENT CONTAINS 34 PAGES.
                        THE EXHIBIT INDEX IS ON PAGE 24.


<PAGE>   2


                          CONCORD COMMUNICATIONS, INC.

                            FORM 10-Q, JUNE 30, 2000

                                    CONTENTS

<TABLE>
<CAPTION>
Item Number                                                                      Page
<S>                                                                             <C>
                PART I: FINANCIAL INFORMATION

Item 1. Financial Statements
                   Balance sheets:
                   June 30, 2000 and December 31, 1999                             3
                   Statements of income:
                   Three and six months ended June 30, 2000 and June 30, 1999      4
                   Statements of cash flows:
                   Six months ended June 30, 2000 and June 30, 1999                5
                   Notes to financial statements                                 6-7

Item 2. Management's Discussion and Analysis of Financial
                   Condition and Results of Operations                          8-19

Item 3. Quantitative and Qualitative Disclosures about Market                     20
                   Risk

                     PART II: OTHER INFORMATION

Item 1. Legal Proceedings                                                         21

Item 2. Changes in Securities and Use of Proceeds                                 21

Item 3. Defaults Upon Senior Securities                                           21

Item 4. Submission of Matters to a Vote of Security Holders                       21

Item 5. Other Information                                                         21

Item 6. Exhibits and Reports on Form 8-K                                          22

SIGNATURE                                                                         23

EXHIBIT INDEX                                                                     24
</TABLE>


                                       2
<PAGE>   3


                          PART I: FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS


                          CONCORD COMMUNICATIONS, INC.
                           CONSOLIDATED BALANCE SHEETS

<TABLE>
<CAPTION>
                                                                                 JUNE 30,              DECEMBER 31,
                                                                                   2000                    1999
                                                                                (UNAUDITED)
                                                                                -----------            ------------
<S>                                                                             <C>                    <C>
                                     ASSETS
Current Assets:
    Cash, cash equivalents and marketable securities                            $ 59,432,698           $ 63,569,201
    Accounts receivable, net of allowance of approximately
       $1,106,137 and $971,000 in 2000 and 1999, respectively                     16,858,742             13,976,929
    Prepaid expenses and other current assets                                      1,000,524              1,191,147
                                                                                ------------           ------------
        Total current assets                                                      77,291,964             78,737,277
                                                                                ------------           ------------
Equipment and Improvements, at cost:
    Equipment                                                                     13,712,314              9,024,983
    Leasehold improvements                                                         4,041,041              3,110,369
                                                                                ------------           ------------
                                                                                  17,753,355             12,135,352
    Less -- Accumulated depreciation and amortization                              5,855,252              4,085,950
                                                                                ------------           ------------
                                                                                  11,898,103              8,049,402
                                                                                ------------           ------------
Deferred Tax Asset                                                                 3,000,000              3,000,000
                                                                                ------------           ------------
                                                                                $ 92,190,067           $ 89,786,679
                                                                                ============           ============
                      LIABILITIES AND STOCKHOLDERS' EQUITY
Current Liabilities:
    Current portion of long-term debt                                           $         --           $    898,462
    Accounts payable                                                               4,761,354              4,940,420
    Accrued expenses                                                               6,900,542              7,423,907
    Deferred revenue                                                              13,210,742             10,261,334
                                                                                ------------           ------------
        Total current liabilities                                                 24,872,638             23,524,123
                                                                                ------------           ------------

    Long-term debt, less current portion                                                  --              2,064,004

Redeemable preferred stock:
 Series A Redeemable Convertible Preferred Stock, $0.01 par value;
  5,500,000 shares authorized; 5,471,465 shares issued and outstanding
  at December 31, 1999 (aggregate liquidation value $5,471,465)                           --              4,744,115
 Series B Redeemable Convertible Preferred Stock, $0.01 par value;
  2,920,000 shares authorized and 2,800,000 issued and outstanding
  at December 31, 1999 (aggregate liquidation value $7,000,000)                           --              6,978,902


                                                                                ------------           ------------
    Total redeemable preferred stock                                                      --             11,723,017
                                                                                ------------           ------------

Common Stock, $0.01 par value:
      Authorized-- 50,000,000 shares
      Issued and outstanding-- 16,388,280 and 14,809,533 shares,
      in 2000 and 1999 respectively                                                  163,383                148,095
    Additional paid-in capital                                                    95,488,241             81,922,240
    Deferred compensation                                                         (3,088,623)            (3,557,794)
    Accumulated other comprehensive income                                        (1,333,625)            (1,386,125)
    Accumulated deficit                                                          (23,911,947)           (24,650,881)
                                                                                ------------           ------------
        Total stockholders' equity                                                67,317,429             52,475,535
                                                                                ------------           ------------
                                                                                $ 92,190,067           $ 89,786,679
                                                                                ============           ============
</TABLE>

   The accompanying notes are an integral part of these consolidated financial
                                   statements.


                                       3
<PAGE>   4


                          CONCORD COMMUNICATIONS, INC.
                        CONSOLIDATED STATEMENTS OF INCOME
                                   (UNAUDITED)


<TABLE>
<CAPTION>
                                                                    THREE MONTHS ENDED                    SIX MONTHS ENDED
                                                                --------------------------          ---------------------------
                                                                JUNE 30,          JUNE 30,          JUNE 30,           JUNE 30,
                                                                  2000              1999              2000               1999
                                                                --------          --------          --------           --------

<S>                                                           <C>               <C>               <C>                <C>
Revenues:
     License revenues                                         $ 17,508,011      $ 12,550,474      $ 32,360,538       $ 24,206,967
     Service revenues                                            5,302,463         3,375,689         9,718,209          6,126,755
                                                              ------------      ------------      ------------       ------------
          Total revenues                                        22,810,474        15,926,163        42,078,747         30,333,722
Cost of Revenues                                                 2,645,657         1,996,235         5,072,020          3,784,804
                                                              ------------      ------------      ------------       ------------
          Gross profit                                          20,164,817        13,929,928        37,006,727         26,548,918
Operating Expenses:
     Research and development                                    4,682,927         3,333,886         9,471,007          6,402,466
     Sales and marketing                                        10,529,866         7,160,601        19,755,921         13,610,345
     General and administrative                                  1,704,138         1,065,229         3,119,825          2,215,381
     Stock-based compensation                                      214,914           338,741           469,171            686,326
     Acquisition-related charges (Note 5)                               --                --         4,300,000                 --
                                                              ------------      ------------      ------------       ------------
     Total operating expenses                                   17,131,845        11,898,457        37,115,925         22,914,518
          Operating (loss) income                                3,032,972         2,031,471          (109,198)         3,634,400
          Other income (expense), net                              795,442           746,975         1,551,374          1,465,030
                                                              ------------      ------------      ------------       ------------
          Income before income taxes                             3,828,414         2,778,446         1,442,175          5,099,430
Provision for income taxes                                       1,378,230         1,355,598           415,230          2,580,516
                                                              ------------      ------------      ------------       ------------
 Income before extraordinary items                               2,450,184         1,422,848         1,026,945          2,518,914
          Extraordinary loss on early extinction of debt                --                --          (288,010)                --
                                                              ------------      ------------      ------------       ------------
Net income                                                       2,450,184         1,422,848           738,935          2,518,914
Accretion of redeemable preferred stock                                 --            31,222                --             62,248

                                                              ------------      ------------      ------------       ------------
Net income available to common stockholders                   $  2,450,184      $  1,391,626      $    738,935       $  2,456,666
                                                              ============      ============      ============       ============


Net income per common and potential
common share:
  Basic                                                       $       0.15      $       0.10      $       0.05       $       0.17
                                                              ============      ============      ============       ============
  Diluted                                                     $       0.15      $       0.08      $       0.04       $       0.14
                                                              ============      ============      ============       ============

Weighted average common and potential
common shares outstanding:
  Basic                                                         16,286,467        14,646,001        15,861,661         14,549,237
                                                              ============      ============      ============       ============
  Diluted                                                       16,741,150        16,919,033        16,463,660         16,957,240
                                                              ============      ============      ============       ============
</TABLE>

   The accompanying notes are an integral part of these consolidated financial
                                   statements.


                                       4
<PAGE>   5


                          CONCORD COMMUNICATIONS, INC.
                      CONSOLIDATED STATEMENTS OF CASH FLOWS
                                   (UNAUDITED)


<TABLE>
<CAPTION>
                                                                                  SIX MONTHS ENDED
                                                                           -------------------------------
                                                                           JUNE 30,               JUNE 30,
                                                                             2000                   1999
                                                                           --------               --------
<S>                                                                      <C>                    <C>
Cash Flows from Operating Activities:
    Net income                                                           $    738,935           $  2,518,914
    Adjustments to reconcile net income to net cash provided by
         operating activities:
      Depreciation and amortization                                         1,769,302                887,149
      Stock-based compensation                                                469,171                686,326

      Changes in current assets and liabilities:
         Accounts receivable                                               (2,881,813)            (2,216,743)
         Prepaid expenses and other current assets                            190,623               (171,671)
         Accounts payable                                                    (179,066)             1,815,998
         Accrued expenses                                                    (523,365)               770,742
         Deferred revenue                                                   2,949,408                930,149
         Deferred tax asset                                                        --               (607,484)
                                                                         ------------           ------------
           Net cash provided by operating activities                        2,533,195              4,613,380
                                                                         ------------           ------------

Cash Flows from Investing Activities:
  Purchases of equipment and improvements                                  (5,618,003)            (2,985,893)
  Net proceeds from (investments in) marketable securities                  2,947,099            (16,281,296)
                                                                         ------------           ------------
           Net cash used in investing activities                           (2,670,904)           (19,267,189)
                                                                         ------------           ------------

Cash Flows from Financing Activities:
  Proceeds from (repayments of) bank borrowings                            (2,962,466)             1,518,672
  Distribution to shareholders                                                     --               (799,000)
  Proceeds from issuance of common stock                                           --                125,285
  Proceeds from shares issued in connection with
    employee stock plans and warrants exercised                             1,858,272              3,621,904
                                                                         ------------           ------------
           Net cash (used in) provided by financing activities             (1,104,194)             4,466,861
                                                                         ------------           ------------

Net (Decrease) Increase in Cash and Cash Equivalents                       (1,241,903)           (10,186,948)
Cash and Cash Equivalents, beginning of period                             10,629,528             20,913,384
                                                                         ------------           ------------
Cash and Cash Equivalents, end of period                                 $  9,387,625           $ 10,726,436
                                                                         ============           ============

Supplemental Disclosure of Cash Flow Information:
  Cash paid for interest                                                 $     33,592           $     20,673
                                                                         ============           ============
  Cash paid for taxes                                                    $    328,556           $         --
                                                                         ============           ============

Supplemental Disclosure of Noncash Transactions:
  Accretion of dividends on preferred stock                              $         --           $     62,248
                                                                         ============           ============
  Conversion of redeemable convertible preferred stock
    to common stock                                                      $ 11,723,017           $         --
                                                                         ============           ============
  Unrealized (loss) gain on available-for-sale securities                $     52,500           $   (883,150)
                                                                         ============           ============
</TABLE>

   The accompanying notes are an integral part of these consolidated financial
                                   statements.


                                       5
<PAGE>   6


                          CONCORD COMMUNICATIONS, INC.
                          NOTES TO FINANCIAL STATEMENTS
                            FORM 10-Q, JUNE 30, 2000
                (DOLLARS IN THOUSANDS, EXCEPT PER SHARE AMOUNTS)



1. INTERIM FINANCIAL STATEMENTS
     The accompanying financial statements have been presented by Concord
Communications, Inc., (the "Company") without audit (except that the balance
sheet information as of December 31, 1999 has been derived from audited
financial statements) in accordance with generally accepted accounting
principles for interim financial statements and with the instructions to Form
10-Q and Regulation S-X pertaining to interim financial statements. Accordingly,
these interim financial statements do not include all information and footnotes
required by generally accepted accounting principles for complete financial
statements. The financial statements reflect all adjustments and accruals which
management considers necessary for a fair presentation of financial position as
of June 30, 2000 and December 31, 1999, and results of operations for the three
and six months ended June 30, 2000 and 1999. The results for the interim periods
presented are not necessarily indicative of results to be expected for any
future period. The financial statements should be read in conjunction with the
audited financial statements and the notes thereto included in the Company's
1999 Annual Report on Form 10-K filed with the Securities and Exchange
Commission in March 2000 (As such audited financial statements were restated by
the Company pursuant to APB No. 16 to give retroactive effect to the merger of F
Acquisition Corp, a wholly subsidiary of the Company, and FirstSense Software,
Inc. on current Report on Form 8-K/A, dated April 25, 2000 and filed with the
Securities and Exchange Commission on May 3, 2000).


2. NET INCOME PER SHARE
     The Company follows the provisions of SFAS No. 128, Earnings Per Share,
effective December 15, 1997. SFAS No. 128 establishes standards for computing
and presenting earnings per share and applies to entities with publicly held
common stock or potential common stock. The dilutive effect of potential common
shares for the six months ended June 30, 2000 and June 30, 1999, consisting of
outstanding stock options and redeemable preferred stock, is determined using
the treasury method. Calculations of basic and diluted net income per common
share and potential common share are as follows:


<TABLE>
<CAPTION>
   UNAUDITED                                                        THREE MONTHS ENDED                    SIX MONTHS ENDED
                                                                    ------------------                    ----------------
                                                               JUNE 30,           JUNE 30,           JUNE 30,           JUNE 30,
                                                                 2000               1999               2000               1999
                                                               --------           --------           --------           --------

<S>                                                          <C>                <C>                <C>                <C>
   Net income available to common stockholders ..........    $ 2,450,184        $ 1,391,626        $   738,935        $ 2,456,666
                                                             ===========        ===========        ===========        ===========

    Weighted average common shares outstanding ..........     16,286,467         14,646,001         15,861,661         14,549,237
    Potential common shares pursuant to stock options....        454,683          1,030,137            601,999          1,165,108
    Potential common shares pursuant to conversion of
       redeemable preferred stock .......................              -          1,242,895                  -          1,242,895
                                                             -----------        -----------        -----------        -----------
    Diluted weighted average shares .....................     16,741,150         16,919,033         16,463,660         16,957,240
                                                             ===========        ===========        ===========        ===========


   Basic net income per common share ....................    $      0.15        $      0.10        $      0.05        $      0.17
                                                             ===========        ===========        ===========        ===========
   Diluted net income per common
      and potential common share ........................    $      0.15        $      0.08        $      0.04        $      0.14
                                                             ===========        ===========        ===========        ===========
</TABLE>


                                       6
<PAGE>   7



3. COMPREHENSIVE INCOME

     Comprehensive income for the three and six months ended June 30, 2000 and
1999 is as follows:


<TABLE>
<CAPTION>
     Unaudited                                    THREE MONTHS ENDED JUNE 30,                 SIX MONTHS ENDED JUNE 30,
                                                  ---------------------------                 -------------------------
                                                   2000                1999                   2000                 1999
                                                   ----                ----                   ----                 ----

<S>                                            <C>                  <C>                   <C>                  <C>
     Net income  available  to common
          stockholders                         $ 2,450,184          $ 1,391,626           $   738,935          $ 2,456,666
     Unrealized gain (loss) on
          marketable securities                    133,620             (557,083)               52,500             (883,150)
                                               -----------          -----------           -----------          -----------

     Comprehensive income                      $ 2,583,804          $   834,543           $   791,435          $ 1,573,216
                                               ===========          ===========           ===========          ===========
</TABLE>


4. TAX PROVISION

     The Company has recorded a tax provision of $1,378,230 in the three months
ended June 30, 2000, based on its expected tax rate for 2000, computed in
accordance with SFAS No. 109, Accounting for Income Taxes. The Company has
recorded a tax provision of $415,230 in the six months ended June 30, 2000.
Following a loss in the three months ended March 31, 2000, the Company had
recorded a tax benefit of $963,000. The Company's 2000 effective tax rate
includes the effect of the anticipated reversal of a valuation allowance on
deferred tax assets recorded by FirstSense prior to its acquisition by the
Company and research and development credits expected to be earned during the
year.


5. ACQUISITIONS

     On February 4, 2000, the Company consummated a transaction pursuant to
which it acquired FirstSense Software, Inc. ("FirstSense"). Under the terms of
the agreement, the shareholders and option holders of FirstSense received an
aggregate of 1,940,000 equivalent Concord shares to effect the business
combination. The transaction is being accounted for as a pooling of interests.
Accordingly, all prior period financial statements presented have been restated
to reflect the combination of the respective companies, as required by
Accounting Principles Board Opinion No. 16, Accounting for Business Combination.
All inter-company transactions have been eliminated as a result of the business
combination. As a part of the transaction, the Company incurred direct,
acquisition-related charges of approximately $4,300,000. All of such costs have
been expensed in fiscal 2000 upon consummation of the FirstSense acquisition in
February 2000.


                                       7
<PAGE>   8


                          CONCORD COMMUNICATIONS, INC.
                            FORM 10-Q, JUNE 30, 2000


ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
        OF OPERATIONS

OVERVIEW

     Concord develops, markets and supports next-generation performance
management solutions. With the recent acquisitions of Empire Technologies, Inc.
and FirstSense Software, Inc., Concord offers the only integrated performance
management solution spanning systems, applications and networks. By successfully
managing performance across all of these key areas, Concord's products help
ensure effective e-business. This end-to-end performance view provides the
critical insights needed to power day-to-day business and e-commerce operations
for some of today's most successful corporations and service providers
worldwide.

     The information we provide or statements made by our employees may contain
forward looking statements. In particular, some statements contained in this
Form 10-Q and the Company's Annual Report and Form 10-K, for the fiscal year
ended December 31, 1999, are not historical statements (including, but not
limited to, statements concerning the plans and objectives of management;
increases in sales and marketing, research and development and general and
administrative expenses; statements related to acquisitions and the integration
of acquired companies; and our expected liquidity and capital resources). This
document contains forward looking statements. Any statements contained herein
that do not describe historical facts are forward looking statements. We make
such forward looking statements under the provisions of the "safe harbor"
section of the Private Securities Litigation Reform Act of 1995. The forward
looking statements contained herein are based on current expectations, but are
subject to a number of risks and uncertainties. The facts that could cause
actual results to differ materially from current expectations include the
following: risks of intellectual property rights and litigation, risks in
technology development and commercialization, risks in product development and
market acceptance of and demand for our products, risks of downturns in economic
conditions generally, and in the software, networking and telecommunications
industries specifically, risks associated with competition and competitive
pricing pressures, risks associated with international sales, risks associated
with the integration of acquired products and other risks detailed in the our
filings with the Securities and Exchange Commission.

RESULTS OF OPERATIONS

     The following table sets forth, for the periods indicated, certain
financial data as percentages of the Company's total revenue:

<TABLE>
<CAPTION>
UNAUDITED                                                THREE MONTHS ENDED               SIX MONTHS ENDED
                                                      ------------------------        -----------------------
                                                      JUNE 30,        JUNE 30,        JUNE 30,       JUNE 30,
                                                        2000            1999            2000           1999
                                                      --------        --------        --------       --------

<S>                                                     <C>             <C>             <C>             <C>
Revenues:
     License revenues                                   76.8%           78.8%           76.9%           79.8%
     Service revenues                                   23.2%           21.2%           23.1%           20.2%
                                                       -----           -----           -----           -----
          Total revenues                               100.0%          100.0%          100.0%          100.0%
Cost of Revenues                                        11.6%           12.5%           12.1%           12.5%
                                                       -----           -----           -----           -----
          Gross profit                                  88.4%           87.5%           87.9%           87.5%
Operating Expenses:
     Research and development                           20.5%           20.9%           22.5%           21.1%
     Sales and marketing                                46.2%           45.0%           46.9%           44.9%
     General and administrative                          7.5%            6.7%            7.4%            7.3%
     Stock-based compensation                            0.9%            2.1%            1.1%            2.3%
     Acquisition-related charges                         0.0%            0.0%           10.2%            0.0%
                                                       -----           -----           -----           -----
Income from Operations                                  13.3%           12.8%           -0.3%           12.0%
Other income, net                                        3.5%            4.7%            3.7%            4.8%
Extraordinary Items                                      0.0%            0.0%           -0.7%            0.0%
                                                       -----           -----           -----           -----
Income before taxes                                     16.8%           17.4%            3.4%           16.8%
Provision for income taxes                               6.0%            8.5%            1.0%            8.5%
                                                       -----           -----           -----           -----
Net Income                                              10.7%            8.9%            1.8%            8.3%
Accretion of redeemable preferred stock                  0.0%            0.2%            0.0%            0.2%
                                                       -----           -----           -----           -----
Net Income available to common stockholders             10.7%            8.7%            1.8%            8.1%
                                                       ---------------------           ---------------------
</TABLE>


                                       8
<PAGE>   9


     REVENUES. The Company's revenues consist of software license revenues and
service revenues. Software license revenues are recognized in accordance with
the American Institute of Certified Public Accountants' Statement of Position
("SOP") 97-2, Software Revenue Recognition, as modified by SOP 98-9,
Modification of SOP 97-2, Software Revenue Recognition with respect to Certain
Transactions. Under SOP 97-2, software license revenues are recognized upon
execution of a contract and delivery of software, provided that the license fee
is fixed and determinable, no significant production, modification or
customization of the software is required and collection is considered probable
by management. Service revenues are recognized as the services are performed.
Maintenance revenues are derived from customer support agreements generally
entered into in connection with initial license sales and subsequent renewals.
Maintenance revenues are recognized ratably over the term of the maintenance
period. Payments for maintenance fees are generally made in advance.

     International Revenues. The Company recognized $5.1 million and $3.2
million of revenues from international locations in the three months ended June
30, 2000 and 1999, representing 22.3% and 21.0% of total revenues, respectively.
The Company recognized $12.1 million and $5.3 million of revenues from
international locations in the six months ended June 30, 2000 and 1999,
representing 28.7% and 18.6% of total revenues, respectively. The Company's
revenues from international locations were primarily generated from customers
located in Europe. Revenues from customers located in Europe accounted for 13.7%
and 16.5% of total revenues in the three months ended June 30, 2000 and 1999,
respectively. Revenues from customers located in Europe accounted for 15.5% and
14.7% of total revenues in the six months ended June 30, 2000 and 1999,
respectively.

The increase in revenues from international locations is primarily the result of
the Company's expansion of its operations outside the United States, which has
included both the hiring of additional personnel as well as the establishment of
additional reseller agreements. The Company believes that future growth and
profitability will require further expansion of its sales in international
markets. The Company expects to commit additional time and development resources
to customizing its products and services for selected international markets.

     TOTAL REVENUES. The Company's total revenues increased 43.2% to $22.8
million in the three months ended June 30, 2000 from $15.9 million in the three
months ended June 30, 1999. The Company's total revenues increased 38.7% to
$42.1 million in the six months ended June 30, 2000 from $30.3 million in the
six months ended June 30, 1999.

     LICENSE REVENUES. The Company's license revenues are derived from the
licensing of software products. License revenues increased 39.5% to $17.5
million, or 76.8% of total revenues, in the three months ended June 30, 2000
from $12.6 million, or 78.8% of total revenues, in the three months ended June
30, 1999. License revenues increased 33.7% to $32.4 million, or 76.9% of total
revenues, in the six months ended June 30, 2000 from $24.2 million, or 79.8% of
total revenues, in the six months ended June 30, 1999. The increase in license
revenues resulted from increased sales to new customers and additional sales to
existing customers for new products and upgrades of existing licenses.

     SERVICE REVENUES. The Company's service revenues consist of fees for
maintenance, training and professional services. Service revenues increased
57.1% to $5.3 million, or 23.2% of total revenues, in the three months ended
June 30, 2000 from $3.4 million, or 21.2 % of total revenues, in the three
months ended June 30, 1999. Service revenues increased 58.6% to $9.7 million, or
23.1% of total revenues, in the six months ended June 30, 2000 from $6.1
million, or 20.2% of total revenues, in the six months ended June 30, 1999. The
increase in service revenues was attributed to an increase in revenue from
maintenance contracts, training and professional services for new and existing
customers.

     COST OF REVENUES. Cost of revenues includes expenses associated with
royalty costs, production, fulfillment and product documentation, along with
personnel costs associated with providing customer support in connection with
maintenance and professional service contracts. Royalty costs are comprised of
third party software costs. Cost of revenues increased 32.5% to $2.6 million, or
11.6% of total revenues, in the three months ended June 30, 2000 from $2.0
million, or 12.5% of total revenues, in the three months ended June 30, 1999,
resulting in gross margins of 88.4% and 87.5% in each respective period. Cost of
revenues increased 34.0% to $5.1 million, or 12.1% of total revenues, in the six
months ended June 30, 2000 from $3.8 million, or 12.5% of total revenues, in the
six months ended June 30, 1999, resulting in gross margins of 87.9% and 87.5% in
each respective period. The increase in cost of revenues was primarily the
result of increased spending in customer support to be more responsive to a
growing customer base.

     RESEARCH AND DEVELOPMENT EXPENSES. Research and development expenses
consist primarily of personnel costs associated with software development.
Research and development expenses increased 40.5% to $4.7 million, or 20.5% of
total revenues, in the three months ended June 30, 2000 from $3.3 million, or
20.9% of total revenues, in the three months ended June 30,


                                       9
<PAGE>   10


1999. Research and development expenses increased 47.9% to $9.5 million, or
22.5% of total revenues, in the six months ended June 30, 2000 from $6.4
million, or 21.1% of total revenues, in the six months ended June 30, 1999. The
increase in absolute dollars in research and development expenses was primarily
due to the use of outside contractors for consulting and recruiting along with
increased headcount in research and development from 83 to 123 for the period
from June 30, 1999 to June 30, 2000. The Company anticipates that it will
continue to commit substantial resources to research and development in the
future and that product development expenses may increase in absolute dollars in
future periods.

     SALES AND MARKETING EXPENSES. Sales and marketing expenses consist
primarily of salaries, commissions to sales personnel and agents, travel,
tradeshow participation, public relations, advertising and other promotional
expenses. Sales and marketing expenses increased 47.1% to $10.5 million, or
46.2% of total revenues, in the three months ended June 30, 2000 from $7.2
million, or 45.0% of total revenues, in the three months ended June 30, 1999.
Sales and marketing expenses increased 45.2% to $19.8 million, or 46.9% of total
revenues, in the six months ended June 30, 2000 from $13.6 million, or 44.9% of
total revenues, in the six months ended June 30, 1999. The increase in absolute
dollars was primarily the result of increased headcount to continue to build the
direct sales force along with additional marketing and promotional activities to
penetrate the market. Headcount in sales and marketing increased from 105 to 153
people from June 30, 1999 to June 30, 2000.

     GENERAL AND ADMINISTRATIVE EXPENSES. General and administrative expenses
consist primarily of salaries for financial, administrative and management
personnel and related travel expenses, as well as legal and accounting expenses.
General and administrative expenses increased 60.0% to $1.7 million, or 7.5% of
total revenues, in the three months ended June 30, 2000 from $1.1 million, or
6.7% of total revenues, in the three months ended June 30, 1999. General and
administrative expenses increased 40.8% to $3.1 million, or 7.4% of total
revenues, in the six months ended June 30, 2000 from $2.2 million, or 7.3% of
total revenues, in the six months ended June 30, 1999. The increase in absolute
dollars is associated with an increase of costs in general support areas as the
company scales its infrastructure. Headcount in general and administrative
functions increased from 33 to 57 people from June 30, 1999 to June 30, 2000.

     OTHER INCOME. Other income consists of interest earned on funds available
for investment net of interest paid in connection with an outstanding term loan.
The Company had net other income of $795,000 for the three months ended June 30,
2000 and net other income of $747,000 for the three months ended June 30, 1999.
The Company had net other income of $1.6 million for the six months ended June
30, 2000 and net other income of $1.5 million for the six months ended June 30,
1999. The increase in net other income is attributed to the investment of
cashflows from the Company's operations.

LIQUIDITY AND CAPITAL RESOURCES

     The Company financed its operations, prior to its initial public offering,
primarily through the private sales of equity securities and a credit line for
equipment purchases. On October 24, 1997, the Company completed its initial
public offering yielding the Company net proceeds of approximately $34.7
million. The Company had working capital of $52.4 million at June 30, 2000.

     Net cash provided by operating activities was $2.5 million and $4.6 million
for the six months ended June 30, 2000 and 1999, respectively. Cash, cash
equivalents and marketable securities were $59.4 million and $61.8 million at
June 30, 2000 and 1999, respectively. The decrease in cash was a result of
acquisition-related charges and repayment of acquisition-related debt. Deferred
revenues increased for the six months ended June 30, 2000 by $2.9 million due to
an increase in overall sales activity; the increase was primarily generated from
deferred maintenance contracts.

     Investing activities have consisted of the acquisition of property and
equipment, most notably computer and networking equipment to support the growing
employee base and corporate infrastructure and also investments in marketable
securities. The Company manages its market risk on its investment securities by
selecting investment grade securities with the highest credit ratings of
relatively short duration that trade in highly liquid markets. Financing
activities consisted primarily of the issuance of common stock and exercise of
options during the six months ended June 30, 2000 and 1999 and from the proceeds
from borrowings on a subordinated debt financing.

     Pursuant to the Tax Reform Act of 1986, the utilization of net operating
loss carryforwards for tax purposes may be subject to an annual limitation if a
cumulative change of ownership of more than 50% occurs over a three-year period.
As a result of the Company's 1995 preferred stock financings, such a change in
ownership has occurred. As a result of this ownership change, the use of the net
operating loss carryforwards is limited. The Company has determined that its
initial public offering did not cause another ownership change. In addition, NOL
carryforwards acquired as a result of the FirstSense acquisition are also
restricted as a result of a prior ownership change. The Company has deferred tax
assets of approximately $19.7 million composed primarily of net operating loss


                                       10
<PAGE>   11


carryforwards and research and development credits. The Company has partially
reserved for these deferred tax assets by recording a valuation allowance of
$16.7 million. The net tax asset is based on the Company's estimate of NOL
carryforwards it expects to use in the next two years; all other tax assets have
been fully reserved.

     Pursuant to paragraphs 20 to 25 of SFAS No. 109, the Company considered
both positive and negative evidence in assessing the need for a valuation
allowance at December 31, 1998 and 1999. The factors that weighed most heavily
on the Company's decision to record a valuation allowance were (i) the
substantial restrictions on the use of certain of its existing NOL carryforwards
and (ii) the uncertainty of future profitability.

     As a result of the Company's ownership change described above, the future
use of approximately $10.9 million of the Company's NOL carryforwards are
limited to only $330,000 per year; the substantial majority of such NOL
carryforwards will expire before they can be used. The FirstSense NOL
carryforwards are limited to $4.2 million per year. Pursuant to the provisions
of SFAS No. 109, the Company used all of its remaining unrestricted NOL and
credit carryforwards in computing the 1998 tax provision. As a part of restating
its financial statements to reflect the FirstSense acquisition, the Company
determined that approximately $3.0 million of valuation allowance previously
recorded by FirstSense prior to the acquisition was not necessary, given the
Company's estimates of future taxable income. Accordingly, pursuant to SFAS No.
109, the Company recorded an asset and reduced its provision for income taxes in
the period in which such NOL carryforwards were generated by FirstSense. The
Company is also subject to rapid technological change, competition from
substantially larger competitors, a limited family of products and other related
risks, as more thoroughly described in the "Risk Factors" section beginning on
page 12 and in the "Risk factors" section of the Company's Form 10-K, for the
fiscal year ended December 31, 1999. The Company's dependence on a single
product family in an emerging market makes the prediction of future results
difficult, if not impossible, especially in the highly competitive software
industry. As a result, the Company found the evidence described above to be the
most reliable objective evidence available in determining that a valuation
allowance against its tax assets would be necessary.

     The Company's net operating loss deferred tax asset includes approximately
$3.4 million pertaining to the benefit associated with the exercise and
subsequent disqualifying disposition of incentive stock options by the Company's
employees. When and if the Company realizes this asset, the resulting change in
the valuation allowance will be credited directly to additional paid-in capital,
pursuant to the provisions of SFAS No. 109.

     The Company received a tax benefit of approximately $4.9 million and
$500,000 in 1999 and 1998, respectively, pursuant to the exercise of employee
stock options. The Company recorded this benefit as a component of additional
paid-in capital.

     The Company's current export sales are denominated in United States
dollars. To the extent that international sales continue to be denominated in
United States dollars, an increase in the value of the United States dollar
relative to other currencies could make the Company's products and services more
expensive and, therefore, potentially less competitive in international markets.

     As of June 30, 2000, the Company's principal sources of liquidity included
cash and marketable securities. The Company believes that its current cash,
marketable securities and cash provided by future operations will be sufficient
to meet its working capital and anticipated capital expenditure requirements for
the next 12 months. Although operating activities may provide cash in certain
periods, to the extent the Company experiences growth in the future, its
operating and investing activities may require significant cash. Consequently,
any such future growth may require the Company to obtain additional equity or
debt financing.


                                       11
<PAGE>   12


                                  RISK FACTORS

     References in these risk factors to "we," "our" the "Company" and "us"
refer to Concord Communications, Inc., a Massachusetts corporation. Any
investment in our common stock involves a high degree of risk. If any of the
following risks actually occur, our business, results of operations and
financial condition would likely suffer.

     We do not provide forecasts of our future financial performance. From time
to time, however, the information we provide or statements made by our employees
may contain forward looking statements. This document contains forward looking
statements. Any statements contained in this document that do not describe
historical facts are forward looking statements. We make such forward looking
statements under the provisions of the "safe harbor" section of the Private
Securities Litigation Reform Act of 1995. The forward looking statements
contained in this document are based on current expectations, but are subject to
a number of risks and uncertainties. In particular, statements contained in
Management's Discussion and Analysis of Financial Condition and Results of
Operations, which are not historical facts (including, but not limited to,
statements concerning the plans and objectives of management; increases in sales
and marketing, research and development and general and administrative expenses;
expenses associated with Year 2000; statements related to acquisitions and the
integration of acquired companies; and our expected liquidity and capital
resources) constitute forward looking statements. Our actual future results and
actions may differ significantly from those stated in any forward looking
statements. Factors that may cause such differences include, but are not limited
to, the factors discussed below.

OUR FUTURE OPERATING RESULTS ARE UNCERTAIN.

     We changed our focus to network management software in 1991 and
commercially introduced our first Network Health(R) product in 1995.
Accordingly, we have only a limited operating history in the network performance
management market upon which you can evaluate our business and prospects can be
based. We incurred significant net losses in each of the five fiscal years prior
to earning a small profit in 1997. As of December 31, 1999, we had accumulated
net losses of $11.0 million. Our limited operating history and our dependence on
a single product family in an emerging market make the prediction of future
results of operations difficult or impossible. Our prospects must be considered
in light of the risks, costs and difficulties frequently encountered by emerging
companies, particularly companies in the competitive software industry.

WE CANNOT ASSURE THAT OUR REVENUES WILL GROW OR THAT WE WILL REMAIN PROFITABLE.

     Although we have achieved recent revenue growth and profitability for the
fiscal years ended 1999, 1998 and 1997, we cannot assure that we can generate
substantial additional revenue growth on a quarterly or annual basis, or that we
can sustain any revenue growth that we achieve. In addition, we have increased,
and plan to increase further, our operating expenses in order to:

-    fund higher levels of research and development;

-    increase our sales and marketing efforts;

-    develop new distribution channels;

-    broaden our customer support capabilities; and

-    expand our administrative resources in anticipation of future growth.

     To the extent that increases in our expenses precede or are not followed by
increased revenue, our profitability will suffer. Our revenue must grow
substantially in order for us to remain profitable on a quarterly or annual
basis. In addition, in view of recent revenue growth, the rapidly evolving
nature of our business and markets, our recent acquisitions and our limited
operating history in our current market, we believe that one should not rely on
period-to-period comparisons of our financial results as an indication of our
future performance. In light of our strong performance in 1998, we used all of
our remaining unrestricted tax net operating loss and credit carryforwards in
1998. Accordingly, we recorded a tax provision of $532,600 during 1998, $5.6
million during 1999 and $415,230 in the first six months of 2000. The continuing
restrictions on our future use of our net operating loss carryforwards will
severely limit the benefit, if any, we will attribute to this asset.


                                       12
<PAGE>   13


OUR QUARTERLY OPERATING RESULTS MAY FLUCTUATE.

     We are likely to experience significant fluctuations in our quarterly
operating results caused by many factors, including, but not limited to:

-    changes in the demand for our products;

-    the timing, composition and size of orders from our customers, including
     the tendency for significant bookings to occur in the last month of each
     fiscal quarter;

-    our success in integrating products from acquisitions to our current
     product line

-    our customers' spending patterns and budgetary resources for performance
     management software solutions;

-    the success of our new customer generation activities;

-    introductions or enhancements of products, or delays in the introductions
     or enhancements of products, by us or our competitors;

-    changes in our pricing policies or those of our competitors;

-    changes in the distribution channels through which products are sold;

-    our ability to anticipate and effectively adapt to developing markets and
     rapidly changing technologies;

-    changes in networking or communications technologies;

-    our ability to attract, retain and motivate qualified personnel;

-    changes in the mix of products sold by us and our competitors;

-    the publication of opinions about us and our products, or our competitors
     and their products, by industry analysts or others; and

-    changes in general economic conditions.

     Unlike other software companies with a longer history of operations, we do
not derive a significant portion of our revenues from maintenance contracts, and
therefore we do not have a significant ongoing revenue stream that may mitigate
quarterly fluctuations in operating results. Furthermore, we are trying to
expand our channels of distribution. Increases in our revenues will depend on
our successful implementation of our distribution strategy. Due to the buying
patterns of certain of our customers and also to our own sales incentive
programs focused on annual sales goals, revenues in our fourth quarter could be
higher than revenues in our first quarter of the following year. There also may
be other factors, such as seasonality and the timing of receipt and delivery of
orders within a fiscal quarter, that significantly affect our quarterly results,
which are difficult to predict given our limited operating history.

     Our quarterly sales and operating results depend generally on:

-    the volume and timing of orders within the quarter;

-    the tendency of sales to occur late in fiscal quarters; and

-    our fulfillment of orders received within the quarter.

     In addition, our expense levels are based in part on our expectations of
future orders and sales, which are extremely difficult to predict. A substantial
portion of our operating expenses are related to personnel, facilities and sales
and marketing programs. Accordingly, we may not be able to adjust our fixed
expenses quickly enough to address any significant shortfall in demand for our
products in relation to our expectations.

     Due to all of the foregoing factors, we believe that our quarterly
operating results are likely to vary significantly in the future. Therefore, in
some future quarter our results of operations may fall below the expectations of
securities analysts and investors. In such event, the trading price of our
common stock would likely suffer.

THE MARKET FOR PERFORMANCE MANAGEMENT SOFTWARE IS EMERGING.

     The market for our products is in an early stage of development. Although
the rapid expansion and increasing complexity of computer networks, systems and
applications in recent years has increased the demand for performance management
software


                                       13
<PAGE>   14


products, the awareness of and the need for such products is a recent
development. Because the market for these products is only beginning to develop,
it is difficult to assess:

-    the size of this market;

-    the appropriate features and prices for products to address this market;

-    the optimal distribution strategy; and

-    the competitive environment that will develop.

     The development of this market and our growth will depend significantly
upon the willingness of telecommunications carriers, ISPs, systems integrators
and outsourcers to integrate performance management software into their product
and service offerings. The market for performance management software may not
grow or we may fail to assess properly and address the needs of this market.

OUR SUCCESS IS DEPENDENT UPON SALES TO TELECOMMUNICATIONS CARRIERS.

     We derive a significant portion of our revenues, and likely will continue
to, from the sales of our products to telecommunications carriers. Our future
performance depends upon telecommunications carriers' increased incorporation of
our products and services as part of their package of product and service
offerings to end users. Our products may fail to perform favorably in and become
an accepted component of the telecommunications carriers' product and service
offerings. The volume of sales of our products and services to
telecommunications carriers may increase slower than we expect or may decrease.

MARKET ACCEPTANCE OF OUR eHEALTH(TM) PRODUCT FAMILY IS CRITICAL TO OUR SUCCESS.

     We currently derive substantially all of our revenues from our eHealth(TM)
product family, and we expect that revenues from these products will continue to
account for substantially all of our revenues for the foreseeable future. Broad
market acceptance of these products is critical to our future success. We cannot
assure that market acceptance of our eHealth(TM) product will increase or even
remain at current levels. Factors that may affect the market acceptance of our
products include:

-    the availability and price of competing products and technologies; and

-    the success of our sales efforts and those of our marketing partners.

     Moreover, if demand for performance management software products increases,
we anticipate that our competitors will introduce additional competitive
products and new competitors could enter our market and offer alternative
products. Product introductions by our competitors may also reduce future market
acceptance of our products.

OUR INDUSTRY IS SUBJECT TO RAPID TECHNOLOGICAL CHANGE. OUR SUCCESS DEPENDS UPON
MAINTENANCE OF STANDARD PROTOCOLS.

     The software industry is characterized by:

-    rapid technological change;

-    frequent introductions of new products;

-    changes in customer demands; and

-    evolving industry standards.

     The introduction of products embodying new technologies and the emergence
of new industry standards can render existing products obsolete and
unmarketable. Our Network Health(R) products' analysis and reporting, as well as
the quality of its reports, depends upon its utilization of the
industry-standard Simple Network Management Protocol (SNMP) and the data
resident in conventional Management Information Bases (MIBs). Any change in
these industry standards, the development of vendor-specific proprietary MIB
technology, or the emergence of new network technologies could affect the
compatibility of our Network Health(R) products with these devices which, in
turn, could affect its analysis and generation of comprehensive reports or the
quality of the reports. Furthermore, although our products currently run on
industry-standard UNIX operating systems and Windows NT, any significant change
in industry-standard operating systems could affect the demand for, or the
pricing of, our products.


                                       14
<PAGE>   15


WE MUST INTRODUCE PRODUCT ENHANCEMENTS AND NEW PRODUCTS ON A TIMELY BASIS.

     Because of rapid technological change in the software industry and
potential changes in the performance management software market and industry
standards, the life cycle of versions of our eHealth(TM) products is difficult
to estimate. We cannot assure that:

-    we will successfully develop and market enhancements to our eHealth(TM)
     products or successfully develop new products that respond to technological
     changes, evolving industry standards or customer requirements;

-    we will not experience difficulties that could delay or prevent the
     successful development, introduction and sale of such enhancements or new
     products; or

-    that such enhancements or new products will adequately address the
     requirements of the marketplace and achieve any significant degree of
     market acceptance.


OUR ACQUISITIONS MAY NEGATIVELY IMPACT OUR RESULTS OF OPERATIONS.

     In October 1999, we acquired Empire Technologies, Inc. Empire is a provider
of solutions for proactive self-management of UNIX and Windows NT systems, as
well as mission-critical applications. In February 2000, we acquired FirstSense
Software, Inc. FirstSense is a provider of application response management
solutions. Because these acquisitions will be recorded as
"poolings-of-interests" for accounting and financial reporting purposes, we
recorded the expenses of these acquisitions, which are substantial, in the
period in which each acquisition occurred. The reporting of expenses of each
acquisition as a current charge will have a significant adverse impact on our
post-acquisition results of operations.

INTEGRATING OUR ACQUIRED PRODUCTS AND SERVICES MAY BE DIFFICULT.

     The anticipated benefits of our acquisitions may not be achieved unless,
among other things, our operations, products, services and personnel are
successfully combined with those of our acquired companies in a timely and
efficient manner. The diversion of our attention, and any difficulties
encountered in our transition processes, could harm the combined enterprise. We
cannot assure that we will successfully integrate our acquired companies,
because, among other things:

-    the products and services offered by us and our acquired companies are
     highly complex and have been developed independently; and

-    integration of our product lines with those of our acquired companies will
     require coordination of separate development and engineering teams from
     each company.

     If the anticipated benefits of our acquisitions are not achieved or are not
achieved in a timely fashion, then our acquisitions could harm our operating
results for a significant period of time that cannot now be determined.

THE MARKET FOR OUR PRODUCTS IS INTENSELY COMPETITIVE.

     The market for our products is new, intensely competitive, rapidly evolving
and subject to technological change. Our current and future competitors include:

-    remote monitoring (RMON) probe vendors;

-    element management software vendors;

-    other performance analysis and reporting vendors;

-    companies offering network performance reporting services;

-    large network management platform vendors which may bundle their products
     with other hardware and software in a manner that may discourage users from
     purchasing our products; and

-    developers of network element management solutions.

     We expect competition to persist, increase and intensify in the future with
possible price competition developing in our markets. Many of our current and
potential competitors have longer operating histories and significantly greater
financial, technical and


                                       15
<PAGE>   16


marketing resources and name recognition than us. We do not believe our market
will support a large number of competitors and their products. In the past, a
number of software markets have become dominated by one or a small number of
suppliers, and a small number of suppliers or even a single supplier may
dominate our market. If we do not provide products that achieve success in our
market in the short term, we could suffer an insurmountable loss in market share
and brand name acceptance. We cannot ensure that we will compete effectively
with current and future competitors.

OUR FAILURE TO PROTECT OUR INTELLECTUAL PROPERTY RIGHTS MAY HARM OUR COMPETITIVE
POSITION IN THE NETWORK MANAGEMENT SOFTWARE MARKET.

     Our success depends significantly upon our proprietary technology. We rely
on a combination of patent, copyright, trademark and trade secret laws,
non-disclosure agreements and other contractual provisions to establish,
maintain and protect our proprietary rights. These means afford only limited
protection. We have six issued U.S. patents, seven pending U.S. patent
applications, and various foreign counterparts. We cannot assure that patents
will issue from our pending applications or from any future applications or
that, if issued, any claims allowed will be sufficiently broad to protect our
technology. In addition, we cannot assure that any patents that have been or may
be issued will not be challenged, invalidated or circumvented, or that any
rights granted thereunder would protect our proprietary rights. Failure of any
patents to protect our technology may make it easier for our competitors to
offer equivalent or superior technology. We have registered or applied for
registration for certain trademarks, and will continue to evaluate the
registration of additional trademarks as appropriate. Despite our efforts to
protect our proprietary rights, unauthorized parties may attempt to copy aspects
of our products or services or to obtain and use information that we regard as
proprietary. Third parties may also independently develop similar technology
without breach of our proprietary rights. In addition, the laws of some foreign
countries do not protect proprietary rights to as great an extent as do the laws
of the United States. In addition, our products are licensed under shrink wrap
license agreements that are not signed by licensees and therefore may not be
binding under the laws of certain jurisdictions.

WE LICENSE CERTAIN TECHNOLOGIES FROM THIRD PARTIES.

     We license from third parties, generally on a non-exclusive basis, certain
technologies used by our products. The termination of any such licenses, or the
failure of the third-party licensors to maintain adequately or update their
products, could result in delay in our shipment of certain of our products while
we seek to implement technology offered by alternative sources, and any required
replacement licenses could prove costly. While it may be necessary or desirable
in the future to obtain other licenses relating to one or more of our products
or relating to current or future technologies, we cannot assure that we will be
successful in doing so on commercially reasonable terms or at all.

INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS WOULD HARM OUR BUSINESS.

     Although we do not believe that we are infringing the intellectual property
rights of others, claims of infringement are becoming increasingly common as the
software industry develops and legal protections, including patents, are applied
to software products. Litigation may be necessary to protect our proprietary
technology, and third parties may assert infringement claims against us with
respect to their proprietary rights. Any claims or litigation can be
time-consuming and expensive regardless of their merit. Infringement claims
against us can cause product release delays, require us to redesign our products
or require us to enter into royalty or license agreements, which agreements may
not be available on terms acceptable to us or at all.

PRODUCT DEFECTS COULD RESULT IN LOSS OR DELAY IN MARKET ACCEPTANCE OF OUR
PRODUCTS.

     As a result of their complexity, software products may contain undetected
errors or failures when first introduced or as new versions are released. We
cannot assure that, despite testing by us and testing and use by current and
potential customers, errors will not be found in new products we begin of
commercial shipments or, if discovered, that we will successfully correct such
errors in a timely manner or at all. The occurrence of errors and failures in
our products could result in loss of or delay in market acceptance of our
products, and alleviating such errors and failures could require significant
expenditure of capital and other resources by us.

WE MAY NOT HAVE SUFFICIENT PROTECTION AGAINST PRODUCT LIABILITY CLAIMS.

     Since our products are used by our customers to predict future network
problems and avoid failures of the network to support critical business
functions, design defects, software errors, misuse of our products, incorrect
data from network elements or other potential problems within or out of our
control that may arise from the use of our products could result in financial or
other damages to our customers. We do not maintain product liability insurance.
Although our license agreements with our customers typically contain


                                       16
<PAGE>   17


provisions designed to limit our exposure to potential claims as well as any
liabilities arising from such claims, such provisions may not effectively
protect us against such claims and the liability and costs associated therewith.
We provide warranties for our products for a period of time (currently three
months) after purchase. Our license agreements generally do not permit product
returns by the customer, and product returns for fiscal 1999, 1998 and 1997
represented less than 1.0% of total revenues during each of such periods. We
cannot assure that product returns will not increase as a percentage of total
revenues in future periods.

WE RELY ON STRATEGIC PARTNERS AND OTHER EVOLVING DISTRIBUTION CHANNELS.

     Our distribution strategy is to develop multiple distribution channels,
including sales through:

-    strategic marketing partners, such as Cisco Systems;

-    value added resellers, such as Empowered Networks;

-    telecommunications carriers, such as MCI WorldCom;

-    OEMs, such as Lucent Technologies, Inc.; and

-    independent software vendors and international distributors.


     We have developed a number of these relationships and intend to continue to
develop new "channel partner" relationships. Our success will depend in large
part on our development of these additional distribution relationships and on
the performance and success of these third parties, particularly
telecommunications carriers and other network service providers. We have
recently established many of our channel partner relationships. Accordingly, we
cannot predict the extent to which our channel partners will be successful in
marketing our products. We generally expect that our agreements with our channel
partners may be terminated by either party without cause. None of our channel
partners are required to purchase minimum quantities of our products and none of
these agreements contain exclusive distribution arrangements. We may:

-    fail to attract important and effective channel partners;

-    fail to penetrate the market segments of our channel partners; or

-    lose any of our channel partners, as a result of competitive products
     offered by other companies, products developed internally by these channel
     partners or otherwise.


WE MAY FAIL TO MANAGE SUCCESSFULLY OUR GROWTH.

     We have experienced significant growth in our sales and operations and in
the complexity of our products and product distribution channels. We have
increased and are continuing to increase the size of our sales force and
coverage territories. Furthermore, we have established and are continuing to
establish additional distribution channels through third party relationships.
Our growth, coupled with the rapid evolution of our markets, has placed, and is
likely to continue to place, significant strains on our administrative,
operational and financial resources and increase demands on our internal
systems, procedures and controls.

OUR SUCCESS DEPENDS ON OUR RETENTION OF KEY PERSONNEL.

     Our performance depends substantially on the performance of our key
technical and senior management personnel, none of whom is bound by an
employment agreement. We may lose the services of any of such persons. We do not
maintain key person life insurance policies on any of our employees. Our success
depends on our continuing ability to identify, hire, train, motivate and retain
highly qualified management, technical, and sales and marketing personnel,
including recently hired officers and other employees. We experience intense
competition for such personnel. We cannot assure that we will successfully
attract, assimilate or retain highly qualified technical, managerial or sales
and marketing personnel in the future.


                                       17
<PAGE>   18


OUR FAILURE TO EXPAND INTO INTERNATIONAL MARKETS COULD HARM OUR BUSINESS.

     We intend to continue to expand our operations outside of the United States
and enter additional international markets, primarily through the establishment
of additional reseller arrangements. We expect to commit additional time and
development resources to customizing our products and services for selected
international markets and to developing international sales and support
channels. We cannot assure that such efforts will be successful.

     We face certain difficulties and risks inherent in doing business
internationally, including, but not limited to:

-    costs of customizing products and services for international markets;

-    dependence on independent resellers;

-    multiple and conflicting regulations;

-    exchange controls;

-    longer payment cycles;

-    unexpected changes in regulatory requirements;

-    import and export restrictions and tariffs;

-    difficulties in staffing and managing international operations;

-    greater difficulty or delay in accounts receivable collection;

-    potentially adverse tax consequences;

-    the burden of complying with a variety of laws outside the United States;

-    the impact of possible recessionary environments in economies outside the
     United States; and

-    political and economic instability.

     Our successful expansion into certain countries will require additional
modification of our products, particularly national language support. Our
current export sales are denominated in United States dollars and we currently
expect to continue this practice as we expand internationally. To the extent
that international sales continue to be denominated in U.S. dollars, an increase
in the value of the United States dollar relative to other currencies could make
our products and services more expensive and, therefore, potentially less
competitive in international markets. To the extent that future international
sales are denominated in foreign currency, our operating results will be subject
to risks associated with foreign currency fluctuation. We would consider
entering into forward exchange contracts or otherwise engaging in hedging
activities. To date, as all export sales are denominated in U.S. dollars, we
have not entered into any such contracts or engaged in any such activities. As
we increase our international sales, seasonal fluctuations resulting from lower
sales that typically occur during the summer months in Europe and other parts of
the world may affect our total revenues.

OUR COMMON STOCK PRICE COULD EXPERIENCE SIGNIFICANT VOLATILITY.

     We completed an initial public offering of our common stock during October
1997. The market price of our common stock may be highly volatile and could be
subject to wide fluctuations in response to:

-    variations in results of operations;

-    announcements of technological innovations or new products by us or our
     competitors;

-    changes in financial estimates by securities analysts; or

-    other events or factors.

     In addition, the financial markets have experienced significant price and
volume fluctuations that have particularly affected the market prices of equity
securities of many high technology companies and that often have been unrelated
to the operating performance of such companies or have resulted from the failure
of the operating results of such companies to meet market expectations in a


                                       18
<PAGE>   19


particular quarter. Broad market fluctuations or any failure of our operating
results in a particular quarter to meet market expectations may adversely affect
the market price of our common stock. In the past, following periods of
volatility in the market price of a company's securities, securities class
action litigation has often been instituted against such a company. Such
litigation could result in substantial costs and a diversion of our attention
and resources.

WE MAY NEED FUTURE CAPITAL FUNDING.

     We plan to continue to expend substantial funds on the continued
development, sales and marketing of the eHealth(TM) product family. We cannot
assure that our existing capital resources, the proceeds from our initial public
offering during October 1997 and any funds that may be generated from future
operations together will be sufficient to finance our future operations or that
other sources of funding will be available on terms acceptable to us, if at all.
In addition, future sales of substantial amounts of our securities in the public
market could adversely affect prevailing market prices and could impair our
future ability to raise capital through the sale of our securities.


                                       19
<PAGE>   20


ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

     Derivative Financial Instruments, Other Financial Instruments and
Derivative Commodity Instruments. The Company does not invest in derivative
financial instruments, other financial instruments or derivative commodity
instruments for which fair value disclosure would be required under SFAS No.
107. All of the Company's investments are in investment grade securities with
high credit ratings of relatively short duration that trade in highly liquid
markets and are carried at fair value on the Company's books. Accordingly, the
Company has no quantitative information concerning the market risk of
participating in such investments.

     Primary Market Risk Exposures. The Company's primary market risk exposure
is in the area of interest rate risk. The Company's investment portfolio of cash
equivalents is subject to interest rate fluctuations, but the Company believes
this risk is immaterial due to the short-term nature of these investments.
Substantially all of the Company's business outside the United States is
conducted in U.S. dollar-denominated transactions, whereas the Company's
operating expenses in its international branches are denominated in local
currency. The Company has no foreign exchange contracts, option contracts or
other foreign hedging arrangements. The Company believes that the operating
expenses of its foreign operations are immaterial, and therefore any associated
market risk is unlikely to have a material adverse effect on the Company's
business, results of operations or financial condition.


                                       20
<PAGE>   21


                          CONCORD COMMUNICATIONS, INC.
                            FORM 10-Q, JUNE 30, 2000
                           PART II: OTHER INFORMATION


ITEM 1. LEGAL PROCEEDINGS

     The Company is not a party to any litigation that it believes could have a
material adverse effect on the business, results of operations and financial
condition of the Company.

ITEM 2. CHANGES IN SECURITIES AND USE OF PROCEEDS

(c)  Issuance of Securities
     On October 29, 1999, the Company completed a merger with Empire
Technologies, Inc. Concord issued an aggregate of 815,248 shares of Concord
Common Stock to the stockholders of Empire in the merger in a private placement
transaction pursuant to Section 4(2) under the Securities Act of 1933. The
merger was accounted for as a pooling of interests. The Company has filed a Form
S-3 Registration Statement to cover the resale of the securities issued in the
merger.

     On February 4, 2000, the Company completed a merger with FirstSense
Software, Inc. The Company has reserved for issuance in connection with the
merger, 1,940,000 shares of Concord Common Stock. The Company issued the shares
in a private placement transaction pursuant to Section 4(2) under the Securities
Act of 1933. The merger was accounted for as a pooling of interests. The Company
has filed a Form S-3 Registration Statement to cover the resale of the
securities issued in the merger.

(d)  Use of Proceeds
     On October 16, 1997, the Company commenced an initial public offering
("IPO") of 2,900,000 shares of common stock, par value $.01 per share (the
"Common Stock"), of the Company pursuant to the Company's final prospectus dated
October 15, 1997 (the "Prospectus"). The Prospectus was contained in the
Company's Registration Statement on Form S-1, which was declared effective by
the Securities and Exchange Commission (SEC File No. 333-33227) on October 15,
1997. Of the 2,900,000 shares of Common Stock offered, 2,300,000 shares were
offered and sold by the Company and 600,000 shares were offered and sold by
certain shareholders of the Company. As part of the IPO, the Company granted the
several underwriters an overallotment option to purchase up to an additional
435,000 shares of Common Stock (the "Underwriters' Option"). The IPO closed on
October 21, 1997 upon the sale of 2,900,000 shares of Common Stock to the
underwriters. On October 24, 1997, the Representatives, on behalf of the several
underwriters, exercised the Underwriters' Option, purchasing 435,000 additional
shares of Common Stock from the Company. The aggregate offering price of the
shares of Common stock in the IPO to the public was $40,600,000 (exclusive of
the Underwriters' Option), with proceeds to the Company and selling
shareholders, after deduction of the underwriting discount, of $29,946,000
(before deducting offering expenses payable by the Company) and $7,812,000
respectively. The aggregate offering price of the Underwriters' Option exercised
was $6,090,000, with proceeds to the Company, after deduction of the
underwriting discount, of $5,663,700 (before deducting offering expenses payable
by the Company). The aggregate amount of expenses incurred by the Company in
connection with the issuance and distribution of the shares of Common Stock
offered and sold in the IPO were approximately $3.6 million, including $2.7
million in underwriting discounts and commissions and $950,000 in other offering
expenses. The net proceeds to the Company from the IPO, after deducting
underwriting discounts and commissions and other offering expenses were
approximately $34.7 million. To date, the Company has not utilized any of the
net proceeds from the IPO. The Company has invested all such net proceeds
primarily in US treasury obligations and other interest bearing investment grade
securities.

ITEM 3. DEFAULTS UPON SENIOR SECURITIES

Not Applicable

ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

Not Applicable

ITEM 5. OTHER INFORMATION

Not Applicable


                                       21
<PAGE>   22


ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K

(a)  Exhibits
     The exhibits listed in the accompanying Exhibit Index on page 24 are filed
or incorporated by reference as part of this Report.

(b)  Reports on Form 8-K


          -    Current Report on Form 8-K, dated February 4, 2000, was filed
               with the Commission on February 10, 2000 to detail the
               acquisition of FirstSense Software, Inc.

          -    Amendment No. 1 to the Current Report on Form 8-K, dated February
               4, 2000, was filed with the Commission on April 19, 2000 for
               disclosure of the Financial Statements of FirstSense Software,
               Inc. as of December 31, 1999.

          -    Amendment No. 2 to the Current Report on Form 8-K, dated February
               4, 2000, was filed with the Commission on April 21, 2000 to
               include a Financial Data Schedule for Amendment No. 1.

          -    Current Report on Form 8-K, dated February 28, 2000, was filed
               with the Commission on March 1, 2000 for disclosure of
               Consolidated Financial Statements of the Company as of December
               31, 1999.

          -    Current report on Form 8-K, dated April 25, 2000, was filed with
               the Commission on May 1, 2000 to restate the Consolidated
               Financial Statements of the Company pursuant to Accounting
               Principles Board No. 16 to give retroactive effect to the merger
               of F Acquisition Corp., a wholly subsidiary of the Company., and
               FirstSense Software Inc.

          -    Amendment No. 1 of the Current Report on Form 8-K, dated April
               25, 2000, was filed with the Commission on May 3, 2000 to include
               the Independent Auditor's Report for FirstSense Software, Inc.
               and the Consent of KPMG LLP as Exhibit to the Current Report.


                                       22
<PAGE>   23


                          CONCORD COMMUNICATIONS, INC.
                            FORM 10-Q, JUNE 30, 2000

                                    SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the
registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.


                                      Concord Communications, Inc.
                                      /s/ Melissa H. Cruz
                                      -------------------
Date: August 14, 2000                 Name: Melissa H. Cruz
                                      Title: Executive Vice President of Finance
                                             and Chief Financial Officer
                                             (Principal Financial Officer and
                                             Principal Accounting Officer)


                                       23
<PAGE>   24

                          CONCORD COMMUNICATIONS, INC.
                            FORM 10-Q, JUNE 30, 2000

                                  EXHIBIT INDEX
<TABLE>
<CAPTION>

   EXHIBIT     DESCRIPTION                                             SEC DOCUMENT REFERENCE
      NO.
   --------    -----------                                             ----------------------
<S>            <C>                                                     <C>
       3.01    Restated Articles of Organization of the Company        Exhibit No. 3.01 on Form 10-K, for the period ended
                                                                       December 31, 1997
       3.02    Restated By-laws of the Company                         Exhibit No. 3.02 on Form 10-K, for the period ended
                                                                       December 31, 1998
      10.01    Working Capital Loan Agreement between the Company
               and Silicon Valley Bank dated April 3, 1997             Exhibit No. 10.01 to Registration Statement on Form S-1
                                                                       (No. 333-33227)
      10.02    Revolving Promissory Note made by the Company in
               favor of Silicon Valley Bank                            Exhibit No. 10.02 to Registration Statement on Form S-1
                                                                       (No. 333-33227)
      10.03    Equipment Line of Credit Letter Agreement between the
               Company and Fleet Bank dated as of June 9, 1997         Exhibit No. 10.03 to Registration Statement on Form S-1
                                                                       (No. 333-33227)
      10.04    1995 Stock Plan of the Company                          Exhibit No. 10.04 to Registration Statement on Form S-1
                                                                       (No. 333-33227)
      10.05    1997 Stock Plan of the Company                          Exhibit No. 10.01 on Form 10-Q, for the period ended June
                                                                       30, 1998
      10.06    1997 Stock Plan of the Company, as amended on March     Exhibit No. 10.06  on Form 10-K, for the period ended
               12, 1998 and March 1, 1999                              December 31, 2000
      10.07    1997 Employee Stock Purchase Plan of the Company        Exhibit No. 10.06 to Registration Statement on Form S-1
                                                                       (No. 333-33227)
      10.08    1997 Non-Employee Director Stock Option Plan of the     Exhibit No. 10.02 on Form 10-Q, for the period ended June
               Company                                                 30, 1998
      10.09    The Profit Sharing/401(K) Plan of the Company           Exhibit No. 10.08 to Registration Statement on Form S-1
                                                                       (No. 333-33227)
      10.10    Lease Agreement between the Company and John Hancock
               Mutual Life Insurance Company dated March 17, 1994,
               as amended on March 25,1997                             Exhibit No. 10.09 to Registration Statement on Form S-1
                                                                       (No. 333-33227)
      10.11    First Amendment to Lease Agreement between the
               Company and John Hancock Mutual Life Insurance          Exhibit No. 10.10 to Registration Statement on Form S-1
               Company dated March 25, 1997                            (No. 333-33227)
      10.12    Form of Indemnification Agreement for directors and
               officers of the Company                                 Exhibit No. 10.11 to Registration Statement on Form S-1
                                                                       (No. 333-33227)
      10.13    Restated Common Stock Registration Rights Agreement
               between the Company and certain investors dated         Exhibit No. 10.12 to Registration Statement on Form S-1
               August 7, 1986                                          (No. 333-33227)
      10.14    Amended and Restated Registration Rights Agreement
               between the Company and certain investors dated         Exhibit No. 10.13 to Registration Statement on Form S-1
               December 28, 1995                                       (No. 333-33227)
      10.15    Management Change in Control Agreement between the
               Company and John A. Blaeser dated as of August 7, 1997  Exhibit No. 10.14 to Registration Statement on Form S-1
                                                                       (No. 333-33227)
      10.16    Management Change in Control Agreement between the
               Company and Kevin J. Conklin dated as of July 23, 1997  Exhibit No. 10.15 to Registration Statement on Form S-1
                                                                       (No. 333-33227)
      10.17    Management Change in Control Agreement between the
               Company and Ferdinand Engel dated as of July 23, 1997   Exhibit No. 10.16 to Registration Statement on Form S-1
                                                                       (No. 333-33227)
   *  10.18    Management Change in Control Agreement between the
               Company and Melissa H. Cruz dated as of June 12, 2000
      10.19    Management Change in Control Agreement between the
               Company and Daniel D. Phillips, Jr. dated as of July    Exhibit No. 10.18 to Registration Statement on Form S-1
               23, 1997                                                (No. 333-33227)
      10.20    Stock Option Agreement dated January 1, 1996 between
               the Company and John A. Blaeser                         Exhibit No. 10.19 to Registration Statement on Form S-1
                                                                       (No. 333-33227)
      10.21    Stock Option Agreement dated January 1, 1996 between
               the Company and John A. Blaeser                         Exhibit No. 10.20 to Registration Statement on Form S-1
                                                                       (No. 333-33227)
      10.22    Letter Agreement between the Company and Silicon Valley Bank
               dated March 25, 1996 together with the
               Loan Modification Agreement dated November 14, 1996     Exhibit No. 10.21 to Registration Statement on Form S-1
                                                                       (No. 333-33227)
      10.23    Form of Shrink-Wrap License                             Exhibit No. 10.22 to Registration Statement on Form S-1
                                                                       (No. 333-33227)
      10.24    Agreement and Plan of Reorganization dated as of        Exhibit No. 2.1 to Current Report on Form 8-K filed on
               October 19, 1999 by and among Concord Communications,   November 12, 1999
               Inc., E Acquisition Corp., Empire Technologies, Inc.
               and the stockholders of Empire Technologies, Inc.
      10.25    Agreement and Plan of Reorganization dated as of        Exhibit No. 2.1 to Current Report on Form 8-K filed on
               January 20, 2000 by and among Concord Communications,   February 10, 2000
               Inc., F Acquisition Corp., and FirstSense Software,
               Inc.
      10.26    Registration Rights Agreement dated as of February 4,   Exhibit No. 99.1 to Current Report on Form 8-K filed on
               2000 by and among Concord Communications, Inc. and      February 10, 2000
               Timothy Barrows, as Securityholder Agent
   *  27.01    Financial Data Schedule
</TABLE>
* filed herewith

                                       24


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