KEYCORP /NEW/
10-K405, 1999-03-29
NATIONAL COMMERCIAL BANKS
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<PAGE>   1
 
                UNITED STATES SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549
 
                                   FORM 10-K
               [X] ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d)
                     OF THE SECURITIES EXCHANGE ACT OF 1934
                  FOR THE FISCAL YEAR ENDED DECEMBER 31, 1998
 
                                       OR
 
             [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d)
                     OF THE SECURITIES EXCHANGE ACT OF 1934
             FOR THE TRANSITION PERIOD FROM           TO
                          COMMISSION FILE NUMBER 0-850
 
                                  KEYCORP LOGO
             (EXACT NAME OF REGISTRANT AS SPECIFIED IN ITS CHARTER)
 
                                      OHIO
                          ---------------------------
                        (STATE OR OTHER JURISDICTION OF
                         INCORPORATION OR ORGANIZATION)
 
                       127 PUBLIC SQUARE, CLEVELAND, OHIO
                    ---------------------------------------
                    (ADDRESS OF PRINCIPAL EXECUTIVE OFFICES)
 
                                   34-6542451
                                ----------------
                                (I.R.S. EMPLOYER
                              IDENTIFICATION NO.)
 
                                   44114-1306
                                ----------------
                                   (ZIP CODE)
 
                                 (216) 689-6300
                 ----------------------------------------------
              (REGISTRANT'S TELEPHONE NUMBER, INCLUDING AREA CODE)
 
<TABLE>
<S>                                               <C>
         Securities registered pursuant                    Securities registered pursuant
          to Section 12(b) of the Act:                      to Section 12(g) of the Act:
          Common Shares, $1 par value
        Rights to Purchase Common Shares                                None
- ------------------------------------------------  ------------------------------------------------
             (TITLE OF EACH CLASS)                                (TITLE OF CLASS)
 
            New York Stock Exchange
- ------------------------------------------------
  (NAME OF EACH EXCHANGE ON WHICH REGISTERED)
</TABLE>
 
Indicate by check mark whether the Registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter period that the Registrant was
required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days.
 
                                    Yes [X]
                                     No [ ]
 
Indicate by check mark if disclosure of delinquent filers pursuant to Item 405
of Regulation S-K is not contained herein, and will not be contained, to the
best of Registrant's knowledge, in definitive proxy or information statements
incorporated by reference in Part III of this Form 10-K or any amendment to this
Form 10-K. [X]
 
The aggregate market value of voting stock held by nonaffiliates of the
Registrant was approximately $14,451,041,949 at February 26, 1999. (The
aggregate market value has been computed using the closing market price of the
stock as reported by the New York Stock Exchange on February 26, 1999.)
 
                                  448,094,324
- --------------------------------------------------------------------------------
     (NUMBER OF KEYCORP COMMON SHARES OUTSTANDING AS OF FEBRUARY 26, 1999)
 
Certain specifically designated portions of KeyCorp's 1998 Annual Report to
Shareholders are incorporated by reference into Parts I, II and IV of this Form
10-K. Certain specifically designated portions of KeyCorp's definitive Proxy
Statement for its 1999 Annual Meeting of Shareholders are incorporated by
reference into Part III of this Form 10-K.
<PAGE>   2
 
                                    KEYCORP
 
                          1998 FORM 10-K ANNUAL REPORT
 
                               TABLE OF CONTENTS
 
<TABLE>
<CAPTION>
 ITEM                                                                          PAGE
NUMBER                                                                        NUMBER
- ------                                                                        ------
<C>       <S>                                                                 <C>
          PART I
   1      Business....................................................           1
   2      Properties..................................................           7
   3      Legal Proceedings...........................................           7
   4      Submission of Matters to a Vote of Security Holders.........           7
 
          PART II
   5      Market for Registrant's Common Stock and Related Stockholder
            Matters...................................................           7
   6      Selected Financial Data.....................................           8
   7      Management's Discussion and Analysis of Financial Condition
            and Results of Operations.................................           8
   7A     Quantitative and Qualitative Disclosures about Market
            Risk......................................................           8
   8      Financial Statements and Supplementary Data.................           8
   9      Changes in and Disagreements with Accountants on Accounting
            and Financial Disclosure..................................           8
 
          PART III
  10      Directors and Executive Officers of the Registrant..........           8
  11      Executive Compensation......................................           8
  12      Security Ownership of Certain Beneficial Owners and
            Management................................................           8
  13      Certain Relationships and Related Transactions..............           9
 
          PART IV
  14      Exhibits, Financial Statement Schedules, and Reports on Form
            8-K.......................................................           9
          Signatures..................................................          13
          Exhibits....................................................          14
</TABLE>
<PAGE>   3
 
                                     PART I
 
ITEM 1.  BUSINESS
 
OVERVIEW
 
KeyCorp (also referred to herein as the "Corporation") is a legal entity
separate and distinct from its banking and other subsidiaries. Accordingly, the
right of KeyCorp, its security holders and its creditors to participate in any
distribution of the assets or earnings of its banking and other subsidiaries is
necessarily subject to the prior claims of the respective creditors of such
banking and other subsidiaries, except to the extent that claims of the
Corporation in its capacity as creditor of such banking and other subsidiaries
may be recognized.
 
KeyCorp, organized in 1958 under the laws of the state of Ohio and registered
under the Bank Holding Company Act of 1956, as amended (the "BHCA"), is
headquartered in Cleveland, Ohio, and is engaged primarily in the business of
commercial and retail banking. At December 31, 1998, it was one of the nation's
largest bank holding companies with consolidated total assets of $80.0 billion.
Its subsidiaries provide a wide range of banking, equipment leasing, fiduciary
and other financial services to its corporate, individual and institutional
customers through four businesses: Key Corporate Capital, Key Consumer Finance,
Key Community Bank and Key Capital Partners. These services are provided across
much of the country through subsidiaries operating 968 full-service banking
offices in 13 states, a 24-hour telephone banking call center services group and
nearly 2,600 automated teller machines ("ATMs") as of December 31, 1998.
Additional information pertaining to the four businesses referred to above is
included in the Line of Business Results section beginning on page 38 and in
Note 4, Line of Business Results, beginning on page 69 of the Financial Review
section of KeyCorp's 1998 Annual Report to Shareholders and is incorporated
herein by reference. The Corporation and its subsidiaries had 25,862 full-time
equivalent employees as of December 31, 1998.
 
In addition to the customary banking services of accepting deposits and making
loans, subsidiaries of the Corporation provide specialized services, including
personal and corporate trust services, personal financial services, customer
access to mutual funds, cash management services, investment banking and capital
markets products and international banking services. Through its subsidiary
banks, trust companies and registered investment adviser subsidiaries, KeyCorp
provides investment management services to institutional and individual clients,
including large corporate and public retirement plans, foundations and
endowments, high net worth individuals and Taft-Hartley plans (i.e.,
multiemployer trust funds established for providing pension, vacation or other
benefits to employees that are established in accordance with applicable law).
In addition, investment management subsidiaries serve as investment advisers to
KeyCorp's proprietary mutual funds.
 
KeyCorp provides other financial services both inside and outside of its primary
banking markets through its nonbank subsidiaries. These services include
accident and health insurance on loans made by subsidiary banks, venture
capital, community development financing, securities underwriting and brokerage,
automobile financing and other financial services. KeyCorp is an equity
participant in joint ventures with Integrion Financial Network, L.L.C., which is
building a platform for electronic banking, and Key Merchant Services, L.L.C.,
which provides merchant services to businesses. On February 28, 1999, Electronic
Payment Services, Inc. ("EPS"), an electronic funds transfer processor in which
Key held a 20% ownership interest, merged with a wholly owned subsidiary of
Concord EFS, Inc., a Delaware corporation, with EPS as the surviving
corporation. Key received approximately 5.9 million shares of Concord EFS and
recorded a gain on the transaction.
 
                                        1
<PAGE>   4
 
The following financial data is included in the Financial Review section of
KeyCorp's 1998 Annual Report to Shareholders and is incorporated herein by
reference as indicated below:
 
<TABLE>
<CAPTION>
               DESCRIPTION OF FINANCIAL DATA                  PAGE
               -----------------------------                  ----
<S>                                                           <C>
Selected Financial Data.....................................   36
Average Balance Sheets, Net Interest Income and
  Yields/Rates..............................................   40
Components of Net Interest Income Changes...................   42
Composition of Loans........................................   50
Maturities and Sensitivity of Certain Loans to Changes in
  Interest Rates............................................   51
Securities Available for Sale...............................   52
Investment Securities.......................................   52
Allocation of the Allowance for Loan Losses.................   53
Summary of Loan Loss Experience.............................   54
Summary of Nonperforming Assets and Past Due Loans..........   55
Maturity Distribution of Time Deposits of $100,000 or
  More......................................................   55
Impaired Loans and Other Nonperforming Assets...............   73
Short-Term Borrowings.......................................   73
</TABLE>
 
The executive offices of KeyCorp are located at 127 Public Square, Cleveland,
Ohio 44114-1306, and its telephone number is (216) 689-6300.
 
MERGERS, ACQUISITIONS AND DIVESTITURES
 
The information presented in Note 3, Mergers, Acquisitions and Divestitures,
beginning on page 68 of the Financial Review section of KeyCorp's 1998 Annual
Report to Shareholders is incorporated herein by reference.
 
COMPETITION
 
The market for banking and related financial services is highly competitive.
KeyCorp and its subsidiaries ("Key") compete with other providers of financial
services, such as other bank holding companies, commercial banks, savings
associations, credit unions, mortgage banking companies, finance companies,
mutual funds, insurance companies, investment management firms, investment
banking firms, broker-dealers and a growing list of other local, regional and
national institutions which offer financial services. Key competes by offering
quality products and innovative services at competitive prices.
 
In recent years, mergers between financial institutions have added competitive
pressure to Key's core banking services. In addition, competition is expected to
intensify as a consequence of interstate banking and branching laws now in
effect which permit banking organizations to expand geographically. See
"Interstate Banking and Branching" and "Financial Modernization Legislation"
herein.
 
SUPERVISION AND REGULATION
 
The following discussion addresses certain of the material elements of the
regulatory framework applicable to bank holding companies and their
subsidiaries, and provides certain specific information regarding Key.
Regulation of financial institutions, such as Key, is intended primarily for the
protection of depositors, the deposit insurance funds of the Federal Deposit
Insurance Corporation ("FDIC") and the banking system as a whole, and generally
is not intended for the protection of shareholders or other investors.
 
In the following discussion, references to statutes and regulations are brief
summaries thereof and are qualified in their entirety by reference to the full
text of such statutes and regulations. In addition, there are other statutes and
regulations not described below that apply to the operation of banking
institutions. Changes in the applicable laws, and in their application by
regulatory agencies, cannot necessarily be predicted, but they may have a
material effect on the business and results of Key.
 
                                        2
<PAGE>   5
 
General
 
As a bank holding company, KeyCorp is subject to regulation, supervision and
examination by the Board of Governors of the Federal Reserve System (the
"Federal Reserve Board") under the BHCA. Under the BHCA, bank holding companies
may not, in general, directly or indirectly acquire the ownership or control of
more than 5% of the voting shares, or substantially all of the assets, of any
company, including a bank, without the prior approval of the Federal Reserve
Board. In addition, bank holding companies are generally prohibited under the
BHCA from engaging in commercial or industrial activities.
 
The Corporation's banking subsidiaries are also subject to extensive regulation,
supervision and examination by applicable Federal banking agencies. KeyCorp
operates two full-service, FDIC-insured national bank subsidiaries, KeyBank
National Association ("KeyBank") and Key Bank USA, National Association
("KeyBank USA"), and six national bank subsidiaries whose activities are limited
to that of a fiduciary. All of KeyCorp's national bank subsidiaries and their
subsidiaries are subject to regulation, supervision and examination by the
Office of the Comptroller of the Currency (the "OCC"). Because the deposits in
KeyBank and KeyBank USA are insured (up to applicable limits) by the FDIC, the
FDIC also has certain regulatory and supervisory authority over both banking
subsidiaries. The Corporation also operates two state-chartered trust company
subsidiaries that are subject to regulation, supervision and examination by
state banking authorities.
 
The Corporation also has other financial services subsidiaries that are subject
to regulation, supervision and examination by the Federal Reserve Board, as well
as other applicable state and Federal regulatory agencies and self-regulated
organizations. For example, the Corporation's brokerage and asset management
subsidiaries are subject to supervision and regulation by the Securities and
Exchange Commission, the National Association of Securities Dealers, Inc. or the
New York Stock Exchange, and state securities regulators; the Corporation's
insurance subsidiaries are subject to regulation by the insurance regulatory
authorities of the various states. Other nonbank subsidiaries of the Corporation
may be subject to other laws and regulations of both the Federal government and
the various states in which they are authorized to do business.
 
Dividend Restrictions
 
The principal source of cash flow to the Corporation, including cash flow to pay
dividends on the Corporation's common shares and debt service on the
Corporation's debt, is dividends from its banking and other subsidiaries.
Various statutory and regulatory provisions limit the amount of dividends that
may be paid to the Corporation by its banking subsidiaries without regulatory
approval.
 
The approval of the OCC is required for the payment of any dividend by a
national bank if the total of all dividends declared by the board of directors
of such bank in any calendar year would exceed the total of: (i) the bank's net
income for the current year plus (ii) the retained net income (as defined and
interpreted by regulation) for the preceding two years, less any required
transfer to surplus or a fund for the retirement of any preferred stock. In
addition, a national bank can pay dividends only to the extent of its undivided
profits. All of the Corporation's national bank subsidiaries are subject to
these restrictions.
 
In addition, if, in the opinion of a Federal banking agency, a depository
institution under its jurisdiction is engaged in or is about to engage in an
unsafe or unsound practice (which, depending on the financial condition of the
institution, could include the payment of dividends), the agency may require,
after notice and hearing, that such institution cease and desist from such
practice. The OCC and the FDIC have indicated that paying dividends that would
deplete a depository institution's capital base to an inadequate level would be
an unsafe and unsound practice. Moreover, under the Federal Deposit Insurance
Act (the "FDIA"), an insured depository institution may not pay any dividend if
payment would cause it to become less than "adequately capitalized". See
"Regulatory Capital Standards and Related Matters--Prompt Corrective Action."
The FDIA also prohibits the payment of any dividend while the institution is in
default in the payment of any assessment due to the FDIC. Also, the Federal
Reserve Board, the OCC and the FDIC have issued policy statements which provide
that FDIC-insured depository institutions and their holding companies should
generally pay dividends only out of their current operating earnings.
 
                                        3
<PAGE>   6
 
Holding Company Structure
 
Transactions Involving Banking Subsidiaries. The Corporation's banking
subsidiaries are subject to Federal Reserve Act restrictions which limit the
amount of funds or other items of value that can be transferred from such
subsidiaries to either the Corporation and (with certain exceptions) the
Corporation's nonbanking subsidiaries. Any such loans or extensions of credit
are required to be secured in specified amounts.
 
Source of Strength Doctrine. Under Federal Reserve Board policy, a bank holding
company is expected to serve as a source of financial and managerial strength to
each of its subsidiary banks and, under appropriate circumstances, to commit
resources to support each such subsidiary bank. This support may be required by
the Federal Reserve Board at times when the Corporation may not have the
resources to provide it, or, for other reasons, would not otherwise be inclined
to provide it. Certain loans by a bank holding company to a subsidiary bank are
subordinate in right of payment to deposits in, and certain other indebtedness
of, the subsidiary bank. In addition, the Crime Control Act of 1990 provides
that in the event of a bank holding company's bankruptcy, any commitment by a
bank holding company to a Federal bank regulatory agency to maintain the capital
of a subsidiary bank will be assumed by the bankruptcy trustee and entitled to a
priority of payment.
 
Depositor Preference. The FDIA provides that, in the event of the "liquidation
or other resolution" of an insured depository institution, the claims of
depositors of such institution (including claims by the FDIC as subrogee of
insured depositors) and certain claims for administrative expenses of the FDIC
as a receiver would be afforded a priority over other general unsecured claims
against such an institution, including Federal funds and letters of credit. If
an insured depository institution fails, insured and uninsured depositors along
with the FDIC will be placed ahead of unsecured, nondeposit creditors, including
a parent holding company, in order of priority of payment.
 
Liability of Commonly Controlled Institutions. Under the FDIA an insured
depository institution which is under common control with another insured
depository institution is generally liable for any loss incurred, or reasonably
anticipated to be incurred, by the FDIC in connection with the default of such
commonly controlled institution, or any assistance provided by the FDIC to such
commonly controlled institution which is in danger of default. The term
"default" is defined generally to mean the appointment of a conservator or
receiver and the term "in danger of default" is defined generally as the
existence of certain conditions indicating that a "default" is likely to occur
in the absence of regulatory assistance.
 
Regulatory Capital Standards and Related Matters
 
Regulatory Capital. Applicable law and regulation define and prescribe minimum
levels of regulatory capital for bank holding companies and their banking
subsidiaries. Adequacy of regulatory capital is assessed periodically by the
Federal banking agencies in the examination and supervision process, and in the
evaluation of applications in connection with specific transactions and
activities, including acquisitions, expansion of existing activities, and
commencement of new activities.
 
Bank holding companies are subject to risk-based capital guidelines adopted by
the Federal Reserve Board. These guidelines establish minimum ratios of
qualifying capital to risk-weighted assets. Qualifying capital includes Tier 1
capital and Tier 2 capital. Risk-weighted assets are calculated by assigning
varying risk-weights to broad categories of assets and off-balance-sheet
exposures, based primarily on counterparty credit risk. The required minimum
Tier 1 risk-based capital ratio, calculated by dividing Tier 1 capital by
risk-weighted assets, is currently 4%. The required minimum total risk-based
capital ratio is currently 8%. It is calculated by dividing the sum of Tier 1
capital and Tier 2 capital not in excess of Tier 1 capital, after deductions for
investments in certain subsidiaries and associated companies and for reciprocal
holdings of capital instruments, by risk-weighted assets.
 
Tier 1 capital includes common equity, qualifying perpetual preferred equity,
and minority interests in the equity accounts of consolidated subsidiaries less
certain intangible assets (including goodwill) and certain other assets. Tier 2
capital includes qualifying hybrid capital instruments, perpetual debt,
mandatory convertible debt securities, perpetual preferred equity not includable
in Tier 1 capital, and limited amounts of term subordinated debt, medium-term
preferred equity, certain unrealized holding gains on certain equity securities,
and the allowance for loan and lease losses.
 
                                        4
<PAGE>   7
 
Effective January 1, 1998, the Federal Reserve Board amended its risk-based
capital rules to require banking organizations having relatively large trading
activities (such as Key) to maintain capital for market risk in an amount that
may be calculated by using internal value-at-risk models which meet the
standards prescribed by the rules. Market risk includes changes in the market
value of trading account, foreign exchange, and commodity positions, whether
resulting from broad market movements (such as changes in the general level of
interest rates, equity prices, foreign exchange rates, or commodity prices) or
from position specific factors (such as idiosyncratic variation, event risk, and
default risk). At December 31, 1998, Key's Tier 1 and total capital to risk-
weighted assets ratios were 7.21% and 11.69%, respectively, which include all
required adjustments for market risk.
 
In addition to the risk-based standard, bank holding companies are subject to
the Federal Reserve Board's leverage ratio guidelines. These guidelines
establish minimum ratios of Tier 1 capital to total assets. The minimum leverage
ratio, calculated by dividing Tier 1 capital by average total consolidated
assets, is 3% for bank holding companies that either have the highest
supervisory rating or have implemented the Federal Reserve Board's risk-based
capital measure for market risk. All other bank holding companies must maintain
a minimum leverage ratio of at least 4%. Neither Key nor any of its banking
affiliates has been advised by its primary Federal banking regulator of any
specific leverage ratio applicable to it. At December 31, 1998, Key's Tier 1
capital leverage ratio was 6.95%.
 
The Corporation's national bank subsidiaries are also subject to risk-based and
leverage capital requirements adopted by the OCC which are substantially similar
to those imposed by the Federal Reserve Board on bank holding companies. At
December 31, 1998, each of the Corporation's banking subsidiaries had regulatory
capital in excess of all minimum risk-based and leverage capital requirements.
 
Besides establishing regulatory minimum ratios of capital to assets for all bank
holding companies and their banking subsidiaries, the risk-based and leverage
capital guidelines also identify various organization-specific factors and risks
which are not taken into account in the computation of the capital ratios yet
affect the overall supervisory evaluation of a banking organization's regulatory
capital adequacy and can result in the imposition of higher minimum regulatory
capital ratio requirements upon the particular organization. Neither the Federal
Reserve Board nor the OCC has advised the Corporation or any national bank
subsidiary of the Corporation of any specific minimum risk-based or leverage
capital ratio applicable to the Corporation or such national bank subsidiary.
 
Amendments were adopted by the Federal Reserve Board and OCC in 1998 to address
the risk-based and leverage capital treatment of (i) mortgage and nonmortgage
servicing assets, purchased credit card relationships, and interest-only strips
receivable on serviced assets and (ii) pretax net unrealized holding gains on
available-for-sale equity securities having readily determinable fair values.
Another amendment adopted by the Federal Reserve Board in 1998 clarified that
all but either the most highly rated bank holding companies or those bank
holding companies which have implemented the Federal Reserve Board's risk-based
capital measure for market risk are subject to a minimum 4% Tier 1 capital
leverage ratio. In March 1999, the OCC adopted its proposed amendment which
similarly clarifies that the same minimum 4% Tier 1 capital leverage ratio
requirement applies to all but the most highly rated national banks. Amendments
proposed in 1997 but not acted upon during 1998 by the Federal Reserve Board and
OCC include proposals to address the risk-based capital treatment of recourse
obligations, direct credit substitutes, and securitized transactions. Finally,
proposals that make uniform the risk-based capital treatment for loans secured
by junior liens on 1-4 family residential properties, construction loans on
presold residential properties, and investments in mutual funds were adopted by
the Federal Reserve Board and OCC in March 1999.
 
Prompt Corrective Action. The "prompt corrective action" provisions of the FDIA
added by the FDIC Improvement Act ("FDICIA") create a statutory framework that
applies a system of both discretionary and mandatory supervisory actions indexed
to the capital level of FDIC-insured depository institutions. These provisions
impose progressively more restrictive constraints on operations, management, and
capital distributions of the institution as its regulatory capital decreases, or
in some cases, based on supervisory information other than the institution's
capital level. This framework and the authority it confers on the Federal
banking agencies supplements other existing authority vested in such agencies to
initiate supervisory actions to address capital
 
                                        5
<PAGE>   8
 
deficiencies. Moreover, other provisions of law and regulation employ regulatory
capital level designations the same as or similar to those established by the
prompt corrective action provisions both in imposing certain restrictions and
limitations and in conferring certain economic and other benefits upon
institutions. These include restrictions on brokered deposits, FDIC deposit
insurance limits on pass-through deposits, limits on exposure to interbank
liabilities, risk-based FDIC deposit insurance premium assessments, and
expedited action upon regulatory applications.
 
FDIC-insured depository institutions are grouped into one of five prompt
corrective action capital categories -- well capitalized, adequately
capitalized, undercapitalized, significantly undercapitalized and critically
undercapitalized -- using the Tier 1 risk-based, total risk-based, and Tier 1
leverage capital ratios as the relevant capital measures. An institution is
considered well capitalized if it has a total risk-based capital ratio of at
least 10%, a Tier 1 risk-based capital ratio of at least 6% and a Tier 1
leverage capital ratio of at least 5% and is not subject to any written
agreement, order or capital directive to meet and maintain a specific capital
level for any capital measure. An adequately capitalized institution must have a
total risk-based capital ratio of at least 8%, a Tier 1 risk-based capital ratio
of at least 4% or greater and a Tier 1 leverage capital ratio of at least 4% (3%
if the institution has achieved the highest composite rating in its most recent
examination) and is not well capitalized. At December 31, 1998, each KeyCorp
insured depository institution subsidiary met the requirements for the "well
capitalized" capital category. An institution's prompt corrective action capital
category, however, may not constitute an accurate representation of the overall
financial condition or prospects of the Corporation or its banking subsidiaries,
and should be considered in conjunction with other available information
regarding Key's financial condition and results of operations.
 
FDIC DEPOSIT INSURANCE AND FINANCING CORPORATION BOND ASSESSMENTS
 
Since substantially all of the deposits of the Corporation's depository
institution subsidiaries are insured up to applicable limits by the FDIC, these
subsidiaries are subject to deposit insurance premium assessments by the FDIC to
maintain the Bank Insurance Fund (the "BIF") and the Savings Association
Insurance Fund (the "SAIF") of the FDIC. The FDIC has adopted a risk-related
deposit insurance assessment system under which premiums, ranging in 1998 from
zero to $.27 for each $100 of domestic deposits, are imposed based upon the
depository institution's capitalization and Federal supervisory evaluation. Each
of the Corporation's depository institution subsidiaries in 1998 qualified for a
deposit insurance assessment rate of zero. The FDIC is authorized to increase
deposit insurance premium assessments in certain circumstances. Any such
increase would have an adverse effect on Key's earnings.
 
Beginning in 1997, all BIF-member institutions are required to join with
SAIF-member institutions in servicing the approximately $793 million of annual
interest on 30-year non-callable bonds issued by the Financing Corporation
("FICO") in the late 1980s to fund losses incurred by the former Federal Savings
and Loan Insurance Corporation. FICO bond assessments are separate from and in
addition to deposit insurance premium assessments and, unlike deposit insurance
premium assessments, do not vary with the depository institution's
capitalization and Federal supervisory evaluation. Federal law requires the FICO
assessment rate on BIF assessable deposits to be one-fifth of that imposed on
SAIF assessable deposits through 1999, or until BIF and SAIF are merged,
whichever occurs first, when BIF and SAIF assessable deposits will be assessed
at the same rate. For 1998, the average annualized FICO assessment rates were
$.06105 per $100 of SAIF-assessable deposits and $.01221 per $100 of
BIF-assessable deposits. The 1998 FICO assessment expense to Key was
approximately $6 million.
 
INTERSTATE BANKING AND BRANCHING
 
On September 29, 1994, the Riegle-Neal Interstate Banking and Branching
Efficiency Act of 1994 (the "Interstate Act") was enacted into Federal law. The
Interstate Act generally authorizes bank holding companies to acquire banks
located in any state, and also generally permits FDIC-insured banks located in
different states to merge, allowing the resulting institution to operate
interstate branches. In addition, the Interstate Act allows an FDIC-insured bank
to establish (or acquire) and operate a branch in a state in which such bank
does not maintain a branch if that state expressly permits such transactions.
Using the authority conferred by the Interstate Act,
 
                                        6
<PAGE>   9
 
during the period from mid-1997 through mid-1998, the number of FDIC-insured
depository institutions operated by the Corporation decreased from thirteen to
two -- KeyBank and KeyBank USA.
 
FINANCIAL MODERNIZATION LEGISLATION
 
Congress, the President, the Federal banking agencies and most participants in
the financial services industry have recognized the need for comprehensive
Federal financial modernization legislation which would enhance customer choice
in the financial services marketplace, eliminate anti-competitive regulatory
disparities among financial services providers, and increase competition among
providers of financial services. No such legislation, however, was enacted
during 1998. It is impossible to predict whether or in what form any such
Federal financial modernization legislation may be adopted in the future, and,
if adopted, what its effect will be on Key.
 
ITEM 2.  PROPERTIES
 
The headquarters of KeyCorp, KeyBank and KeyBank USA are located in Key Tower at
127 Public Square, Cleveland, Ohio 44114-1306. At December 31, 1998, Key leased
approximately 695,000 square feet of the complex, encompassing the first
twenty-three floors, the 28th floor and the 54th through 56th floors of the 57-
story Key Tower. As of the same date, the banking subsidiaries of KeyCorp owned
542 of their branch banking offices and leased 426 offices. The lease terms for
applicable branch banking offices are not individually material, with terms
ranging from month-to-month to 99-year leases from inception. Additional
information pertaining to Key's properties is presented in Note 1, Summary of
Significant Accounting Policies, beginning on page 65 of the Financial Review
section of KeyCorp's 1998 Annual Report to Shareholders and is incorporated
herein by reference.
 
ITEM 3.  LEGAL PROCEEDINGS
 
In the ordinary course of business, Key is subject to legal actions which
involve claims for substantial monetary relief. Based on information presently
known to management and Key's counsel, management does not believe that there
exists any legal action to which KeyCorp or any of its subsidiaries is a party,
or of which their properties are the subject, that, individually or in the
aggregate, will have a material adverse effect on the financial condition of
Key.
 
ITEM 4.  SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS
 
During the fourth quarter of the fiscal year covered by this report, no matter
was submitted to a vote of security holders of KeyCorp.
 
                                    PART II
 
ITEM 5.  MARKET FOR THE REGISTRANT'S COMMON EQUITY AND RELATED STOCKHOLDER
         MATTERS
 
The dividend restrictions discussion on page 3 of this report and the following
disclosures included in the Financial Review section of KeyCorp's 1998 Annual
Report to Shareholders are incorporated herein by reference:
 
<TABLE>
<CAPTION>
                                                                PAGE
                                                                ----
<S>                                                             <C>
Discussion of Common Shares and shareholder information
  presented in the Capital and Dividends section............     56
Presentation of quarterly market price and cash dividends
  per Common Share..........................................     58
Discussion of dividend restrictions presented in Note 16,
  Commitments, Contingent Liabilities and Other
  Disclosures...............................................     79
</TABLE>
 
                                        7
<PAGE>   10
 
ITEM 6.  SELECTED FINANCIAL DATA
 
The Selected Financial Data presented on page 36 of the Financial Review section
of KeyCorp's 1998 Annual Report to Shareholders is incorporated herein by
reference.
 
ITEM 7.  MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
         OF OPERATIONS
 
The Management's Discussion and Analysis of Financial Condition and Results of
Operations presented on pages 35 through 58 of the Financial Review section of
KeyCorp's 1998 Annual Report to Shareholders is incorporated herein by
reference.
 
ITEM 7A.  QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
 
The information included in the Market Risk Management section beginning on page
43 of the Financial Review section of KeyCorp's 1998 Annual Report to
Shareholders is incorporated herein by reference.
 
ITEM 8.  FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA
 
The Selected Quarterly Financial Data and the financial statements and the notes
thereto, presented on page 58 and on pages 61 through 84, respectively, of the
Financial Review section of KeyCorp's 1998 Annual Report to Shareholders are
incorporated herein by reference.
 
ITEM 9.  CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND
         FINANCIAL DISCLOSURE
 
Not applicable.
 
                                    PART III
 
ITEM 10.  DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT
 
The information required by this item is set forth in the sections captioned
"Issue One -- ELECTION OF DIRECTORS" and "EXECUTIVE OFFICERS" contained in
KeyCorp's definitive Proxy Statement for the 1999 Annual Meeting of Shareholders
to be held May 20, 1999, and is incorporated herein by reference. KeyCorp
expects to file its final proxy statement on or before April 15, 1999.
 
ITEM 11.  EXECUTIVE COMPENSATION
 
The information required by this item is set forth in the sections captioned
"THE BOARD OF DIRECTORS AND ITS COMMITTEES," "COMPENSATION OF EXECUTIVE
OFFICERS" and "EMPLOYMENT AND CHANGE OF CONTROL AGREEMENTS" contained in
KeyCorp's definitive Proxy Statement for the 1999 Annual Meeting of Shareholders
to be held May 20, 1999, and is incorporated herein by reference. The
information set forth in the sections captioned "COMPENSATION AND ORGANIZATION
COMMITTEE REPORT ON EXECUTIVE COMPENSATION" and "KEYCORP STOCK PRICE
PERFORMANCE" contained in KeyCorp's definitive Proxy Statement for the 1999
Annual Meeting of Shareholders to be held May 20, 1999, is not incorporated by
reference in this Report on Form 10-K. KeyCorp expects to file its final proxy
statement on or before April 15, 1999.
 
ITEM 12.  SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT
 
The information required by this item is set forth in the section captioned
"SHARE OWNERSHIP AND PHANTOM STOCK UNITS" contained in KeyCorp's definitive
Proxy Statement for the 1999 Annual Meeting of Shareholders to be held May 20,
1999, and is incorporated herein by reference. KeyCorp expects to file its final
proxy statement on or before April 15, 1999.
 
                                        8
<PAGE>   11
 
ITEM 13.  CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS
 
The information required by this item is set forth in the section captioned
"Issue One -- ELECTION OF DIRECTORS" contained in KeyCorp's definitive Proxy
Statement for the 1999 Annual Meeting of Shareholders to be held May 20, 1999,
and is incorporated herein by reference. KeyCorp expects to file its final proxy
statement on or before April 15, 1999.
 
                                    PART IV
 
ITEM 14.  EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS ON FORM 8-K
 
(a)(1) FINANCIAL STATEMENTS
 
The following financial statements of KeyCorp and its subsidiaries, and the
auditor's report thereon, are incorporated herein by reference to the pages
indicated in the Financial Review section of KeyCorp's 1998 Annual Report to
Shareholders:
 
<TABLE>
<CAPTION>
                                                              PAGE
                                                              ----
<S>                                                           <C>
Consolidated Financial Statements:
  Report of Ernst & Young LLP, Independent Auditors.........    60
  Consolidated Balance Sheets at December 31, 1998 and
     1997...................................................    61
  Consolidated Statements of Income for the Years Ended
     December 31, 1998, 1997 and 1996.......................    62
  Consolidated Statements of Changes in Shareholders' Equity
     for the Years Ended December 31, 1998, 1997 and 1996...    63
  Consolidated Statements of Cash Flow for the Years Ended
     December 31, 1998, 1997 and 1996.......................    64
  Notes to Consolidated Financial Statements................    65
</TABLE>
 
(a)(2) FINANCIAL STATEMENT SCHEDULES
 
All financial statement schedules for KeyCorp and its subsidiaries have been
included in the consolidated financial statements or the related footnotes, or
they are either inapplicable or not required.
 
(a)(3) EXHIBITS*
 
<TABLE>
<C>                <S>
      3.1          Amended and Restated Articles of Incorporation of KeyCorp
                   filed as Exhibit 3 to Form 10-Q for the quarter ended
                   September 30, 1998, and incorporated herein by reference.
 
      3.2          Amended and Restated Regulations of KeyCorp, effective May
                   15, 1997, filed on June 19, 1997, as Exhibit 2 to Form
                   8-A/A, and incorporated herein by reference.
 
      4.1          Restated Rights Agreement, dated as of May 15, 1997, between
                   KeyCorp and KeyBank National Association, as Rights Agent,
                   filed on June 19, 1997, as Exhibit 1 to Form 8-A, and
                   incorporated herein by reference.
 
     10.1          KeyCorp Short-Term Incentive Compensation Plan (January 1,
                   1997 Restatement) filed as Exhibit 10.1 to Form 10-K for the
                   year ended December 31, 1996, and incorporated herein by
                   reference.
 
     10.2          KeyCorp Long-Term Cash Incentive Compensation Plan (January
                   1, 1997 Restatement) filed as Exhibit 10.2 to Form 10-K for
                   the year ended December 31, 1996, and incorporated herein by
                   reference.
 
     10.3          KeyCorp Long-Term Incentive Plan (January 1, 1998) filed as
                   Exhibit 10.3 to Form 10-K for the year ended December 31,
                   1997, and incorporated herein by reference.
</TABLE>
 
                                        9
<PAGE>   12
<TABLE>
<C>                <S>
     10.4          KeyCorp Annual Incentive Plan (January 1, 1998) filed as
                   Exhibit 10.4 to Form 10-K for the year ended December 31,
                   1997, and incorporated herein by reference.
 
     10.5          Form of Change of Control Agreements between KeyCorp and
                   certain executive officers of KeyCorp, effective November
                   20, 1997, filed as Exhibit 10.5 to Form 10-K for the year
                   ended December 31, 1997, and incorporated herein by
                   reference.
 
     10.6          Form of Stock Performance Option Grants between KeyCorp and
                   certain executive officers of KeyCorp, dated January 15,
                   1997, filed as Exhibit 10.35 to Form 10-K for the year ended
                   December 31, 1996, and incorporated herein by reference.
 
     10.7          Form of Stock Performance Option Grants between KeyCorp and
                   Robert W. Gillespie, dated January 2, 1998, filed as Exhibit
                   10.7 to Form 10-K for the year ended December 31, 1997, and
                   incorporated herein by reference.
 
     10.8          Amended and Restated Employment Agreement between KeyCorp
                   and Robert W. Gillespie, effective November 21, 1996, filed
                   as Exhibit 10.33 to Form 10-K for the year ended December
                   31, 1996, and incorporated herein by reference.
 
     10.9          Employment Agreement between KeyCorp and Henry L. Meyer III,
                   dated May 5, 1997, filed as Exhibit 10.1 to Form 10-Q for
                   the quarter ended June 30, 1997, and incorporated herein by
                   reference.
 
     10.10         First Amendment to Amended and Restated Employment Agreement
                   between KeyCorp and Robert W. Gillespie, dated December 7,
                   1998.
 
     10.11         Amendment to Employment Agreement between KeyCorp and Henry
                   L. Meyer III, dated November 20, 1997, filed as Exhibit
                   10.10 to Form 10-K for the year ended December 31, 1997, and
                   incorporated herein by reference.
 
     10.12         Letter Agreement between KeyCorp and Thomas C. Stevens,
                   dated May 10, 1996, as amended April 7, 1997, filed as
                   Exhibit 10.12 to Form 10-K for the year ended December 31,
                   1997, and incorporated herein by reference.
 
     10.13         Employment Agreement between KeyCorp and William B. Summers,
                   Jr., dated October 23, 1998.
 
     10.14         Society Corporation 1984 Stock Option Plan, as amended,
                   filed as Exhibit 10.14 to Form 10-K for the year ended
                   December 31, 1995, and incorporation herein by reference.
 
     10.15         Society Corporation 1988 Stock Option Plan, amended as of
                   September 19, 1996, filed as Exhibit 10.11 to Form 10-K for
                   the year ended December 31, 1996, and incorporated herein by
                   reference.
 
     10.16         KeyCorp Directors' Stock Option Plan (November 17, 1994
                   Restatement) filed as Exhibit 10.37 to Form 10-K for the
                   year ended December 31, 1994, and incorporated herein by
                   reference.
 
     10.17         KeyCorp 1988 Stock Option Plan as Amended and Restated as of
                   September 19, 1996, filed as Exhibit 10.20 to Form 10-K for
                   the year ended December 31, 1996, and incorporated herein by
                   reference.
 
     10.18         KeyCorp 1997 Stock Option Plan for Directors, effective
                   January 16, 1997, filed as Exhibit 10.17 to Form 10-K for
                   the year ended December 31, 1997, and incorporated herein by
                   reference.
 
     10.19         First Amendment to KeyCorp 1997 Stock Option Plan for
                   Directors, dated November 19, 1997, filed as Exhibit 10.18
                   to Form 10-K for the year ended December 31, 1997, and
                   incorporated herein by reference.
 
     10.20         Trust Agreement for certain amounts that may become payable
                   to certain executive officers and directors of KeyCorp,
                   dated April 1, 1997, filed as Exhibit 10.2 to Form 10-Q for
                   the quarter ended June 30, 1997, and incorporated herein by
                   reference.
</TABLE>
 
                                       10
<PAGE>   13
<TABLE>
<C>                <S>
     10.21         Trust Agreement (Executive Benefits Rabbi Trust), dated
                   November 3, 1988, filed as Exhibit 10.20 to Form 10-K for
                   the year ended December 31, 1995, and incorporated herein by
                   reference.
 
     10.22         KeyCorp Umbrella Trust for Executives, between KeyCorp and
                   National Bank of Detroit, dated July 1, 1990, filed as
                   Exhibit 10.27 to Form 10-K for the year ended December 31,
                   1996, and incorporated herein by reference.
 
     10.23         KeyCorp Umbrella Trust for Directors, between KeyCorp and
                   National Bank of Detroit, dated July 1, 1990, filed as
                   Exhibit 10.28 to Form 10-K for the year ended December 31,
                   1996, and incorporated herein by reference.
 
     10.24         Amended and Restated Director Deferred Compensation Plan
                   (May 6, 1998 Amendment and Restatement) filed as Exhibit 10
                   to Form 10-Q for the quarter ended September 30, 1998, and
                   incorporated herein by reference.
 
     10.25         KeyCorp Directors' Survivor Benefit Plan, effective
                   September 1, 1990, filed as Exhibit 10.25 to Form 10-K for
                   the year ended December 31, 1996, and incorporated herein by
                   reference.
 
     10.26         KeyCorp Supplemental Retirement Benefit Plan, effective
                   January 1, 1981, restated August 16, 1990, amended January
                   1, 1995, and August 1, 1996.
 
     10.27         KeyCorp Executive Supplemental Pension Plan, amended,
                   restated and effective August 1, 1996, filed as Exhibit
                   10.29 to Form 10-K for the year ended December 31, 1996, and
                   incorporated herein by reference.
 
     10.28         KeyCorp Amended and Restated 1991 Equity Compensation Plan
                   (Amended as of May 6, 1998). The Amendment filed as Exhibit
                   10 to Form 10-Q for the quarter ended June 30, 1998, and
                   incorporated herein by reference.
 
     10.29         First Amendment to KeyCorp Executive Supplemental Pension
                   Plan, effective January 1, 1997, filed as Exhibit 10.27 to
                   Form 10-K for the year ended December 31, 1997, and
                   incorporated herein by reference.
 
     10.30         KeyCorp Supplemental Retirement Benefit Plan for Key
                   Executives, effective July 1, 1990, restated August 16,
                   1990, amended as of January 1, 1995, and August 1, 1996,
                   filed as Exhibit 10.26 to Form 10-K for the year ended
                   December 31, 1996, and incorporated herein by reference.
 
     10.31         KeyCorp Excess 401(k) Savings Plan (Amended and Restated as
                   of January 1, 1998).
 
     10.32         KeyCorp Survivor Benefit Plan, effective September 1, 1990,
                   filed as Exhibit 10.24 to Form 10-K for the year ended
                   December 31, 1996, and incorporated herein by reference.
 
     10.33         KeyCorp Supplemental Retirement Plan, amended, restated and
                   effective August 1, 1996, filed as Exhibit 10.32 to Form
                   10-K for the year ended December 31, 1997, and incorporated
                   herein by reference.
 
     10.34         KeyCorp Excess Cash Balance Pension Plan (Amended and
                   Restated as of January 1, 1998).
 
     10.35         KeyCorp Universal Life Insurance Plan filed as Exhibit 10.15
                   to Form 10-K for the year ended December 31, 1993, and
                   incorporated herein by reference.
 
     10.36         KeyCorp Supplemental Long-Term Disability Plan filed as
                   Exhibit 10.15 to Form 10-K for the year ended December 31,
                   1993, and incorporated herein by reference.
 
     10.37         Old KeyCorp Supplemental Disability Plan (Specimen Document)
                   filed as Exhibit 10.17 to Form 10-K for the year ended
                   December 31, 1996, and incorporated herein by reference.
 
     10.38         KeyCorp Deferred Compensation Plan (Amended and Restated as
                   of January 1, 1998).
 
     10.39         McDonald & Company Investments, Inc. Stock Option Plan.
 
     10.40         McDonald & Company Investments, Inc. 1995 Key Employees
                   Stock Option Plan.
</TABLE>
 
                                       11
<PAGE>   14
<TABLE>
<C>                <S>
     12            Statement re: Computation of Ratios.
 
     13            KeyCorp 1998 Annual Report to Shareholders.
 
     21            Subsidiaries of the Registrant.
 
     23            Consent of Ernst & Young LLP, Independent Auditors.
 
     24            Powers of Attorney.
 
     27            Financial Data Schedule.
</TABLE>
 
The Corporation hereby agrees to furnish the Securities and Exchange Commission
upon request, copies of instruments outstanding, including indentures, which
define the rights of long-term debt security holders.
 
All documents listed as Exhibits 10.1 through 10.40 constitute management
contracts or compensatory plans or arrangements.
 
* Copies of these Exhibits have been filed with the Securities and Exchange
  Commission. Shareholders may obtain a copy of any exhibit, upon payment of
  reproduction costs, by writing KeyCorp Investor Relations, at 127 Public
  Square (Mail Code OH-01-27-1113), Cleveland, OH 44114-1306.
 
(b) REPORTS ON FORM 8-K
 
October 16, 1998 -- The Registrant's October 15, 1998, press release announcing
its earnings results for the three-month and nine-month periods ended September
30, 1998.
 
No other reports on Form 8-K were filed during the fourth quarter of 1998.
 
                                       12
<PAGE>   15
 
                                   SIGNATURES
 
PURSUANT TO THE REQUIREMENTS OF SECTIONS 13 OR 15(d) OF THE SECURITIES EXCHANGE
ACT OF 1934, THE REGISTRANT HAS DULY CAUSED THIS REPORT TO BE SIGNED ON ITS
BEHALF BY THE UNDERSIGNED, THEREUNTO DULY AUTHORIZED, ON THE DATE INDICATED.
                                          KEYCORP
 
                                          /S/ THOMAS C. STEVENS
 
                                          --------------------------------------
                                          THOMAS C. STEVENS
                                          Senior Executive Vice President,
                                          General Counsel and Secretary
                                          March 18, 1999
 
PURSUANT TO THE REQUIREMENTS OF THE SECURITIES EXCHANGE ACT OF 1934, THIS REPORT
HAS BEEN SIGNED BELOW BY THE FOLLOWING PERSONS ON BEHALF OF THE REGISTRANT AND
IN THE CAPACITIES AND ON THE DATE INDICATED.
 
<TABLE>
<CAPTION>
         SIGNATURE                   TITLE
         ---------                   -----
<S>                           <C>
 
* Robert W. Gillespie         Chairman, Chief
                              Executive Officer
                              (Principal Executive
                              Officer) and
                              Director
 
* K. Brent Somers             Senior Executive
                              Vice President and
                              Chief Financial
                              Officer (Principal
                              Financial Officer)
 
* Lee G. Irving               Executive Vice
                              President and Chief
                              Accounting Officer
                              (Principal
                              Accounting Officer)
 
* Cecil D. Andrus             Director
 
* William G. Bares            Director
 
* Albert C. Bersticker        Director
 
* Edward P. Campbell          Director
</TABLE>
 
<TABLE>
<CAPTION>
         SIGNATURE                   TITLE
         ---------                   -----
<S>                           <C>
 
* Thomas A. Commes            Director
 
* Kenneth M. Curtis           Director
 
* John C. Dimmer              Director
 
* Stephen R. Hardis           Director
 
* Henry S. Hemingway          Director
 
* Charles R. Hogan            Director
 
* Douglas J. McGregor         Director
 
* Henry L. Meyer III          President, Chief
                              Operating Officer
                              and Director
 
* Steven A. Minter            Director
 
* M. Thomas Moore             Director
 
* Richard W. Pogue            Director
 
* Ronald B. Stafford          Director
 
* Dennis W. Sullivan          Director
 
* Peter G. Ten Eyck, II       Director
</TABLE>
 
                                          /s/ Thomas C. Stevens
 
                                          * By Thomas C. Stevens,
                                            attorney-in-fact
                                           March 18, 1999
 
                                       13

<PAGE>   1
                                                                   EXHIBIT 10.10


                     FIRST AMENDMENT TO EMPLOYMENT AGREEMENT

                     BETWEEN KEYCORP AND ROBERT W. GILLESPIE



     THIS FIRST AMENDMENT is made this 7th day of December, 1998, and amends the
Amended and Restated Employment Agreement dated as of November 21, 1996 (the
"Agreement"), between KEYCORP ("Key"), and ROBERT W. GILLESPIE ("Gillespie").

                              W I T N E S S E T H:

     WHEREAS, Key and Gillespie desire to amend the Agreement in the following
respects: (a) payments to be made in the event of Gillespie's death during the
Supplemental Term, (b) Gillespie's agreement not to compete with Key, (c) a
formal mechanism for instituting negotiation of an extension of the term of the
Agreement, (d) treatment, for purposes of the KeyCorp Deferred Compensation
Plan, of termination of employment at or after the end of the Scheduled Term as
retirement by Gillespie at greater than age 65, and (e) miscellaneous and
conforming changes;

     NOW, THEREFORE, Key and Gillespie, in consideration of the promises and
mutual covenants contained in the Agreement and in this Amendment, hereby agree
as follows (certain terms used in and not otherwise defined in this Amendment
have the meanings assigned to them in the Agreement):

     1.   Effect of Death During Supplemental Term. If Gillespie dies during the
Supplemental Term and at a time when he is entitled to receive semimonthly
compensation continuation payments under any of Sections 6.1, 8.1, 9.1, or 11.3
of the Agreement, (a) Key shall not make any further semimonthly compensation
continuation payments to or on account of Gillespie for any period after the
date of his death, and (b) if Gillespie's wife survives him, Key shall pay to
her, during her lifetime, such amounts so that she receives the same retirement
benefit, under Section 17.1 of the Agreement and any plans referred to therein,
as she would have been entitled to receive, under Section 17.1 of the Agreement
and any plans referred to therein, had Gillespie (i) been actively employed by
Key through the day immediately before the date of his death, (ii) retired on
that day (such retirement for these purposes not constituting a Voluntary
Resignation or termination for Cause under clauses (a) or (b) of Section 17.1),
and (iii) elected a 100% joint and survivor retirement benefit.

     2.   Noncompetition. From the date of this Amendment through March 26, 2009
(Gillespie's 65th birthday) and thereafter for so long as he is entitled to
receive either (a) semimonthly compensation continuation payments under any of
Sections 6.1, 8.1, 9.1, or 11.3 of the Agreement or (b) retirement benefits
under Section 17 of the Agreement, Gillespie shall not engage, without the
consent of Key, in any business or business activity in which Key or any of its
Subsidiaries engages, including, without limitation, any business activity in
the banking or financial services industry (other than as a director, officer,
or employee of Key or any of its Subsidiaries or of another entity while serving
at the request of Key or any of its Subsidiaries). If Gillespie continues to
violate the restriction set forth in this Section 2 for 30 days after the
Compensation and


<PAGE>   2
Organization Committee of the Board of Directors or its successor (the "C&O
Committee") has advised him in writing to cease those activities and the
continuing violation is not inconsequential, (x) Key shall thereupon be relieved
of all further obligations to make payments and provide benefits to or with
respect to Gillespie under any of the provisions of the Agreement (but no
termination of the Agreement shall affect Gillespie's rights under any plan or
benefit of Key, all of which shall be governed by their respective terms) and
(y) in addition to all other remedies to which it may be entitled, Key shall be
entitled to an injunction and other equitable relief to restrain Gillespie from
further violation of that restriction.

     3.   Formal Mechanism for Instituting Negotiation of an Extension. Either
Gillespie or Key may notify the other in writing, at any time on or before
December 31, 1999, that he or it desires to enter into negotiations with the
other to determine whether they can reach a mutually satisfactory agreement for
the extension of Gillespie's active employment with Key beyond the date of Key's
2000 Annual Meeting (which is the end of the Scheduled Term). If either party
delivers such a notice to the other, the parties will endeavor in good faith to
reach a determination as to whether or not the term of Gillespie's active
employment with Key will be extended and, if so, for what period and on what
terms, by not later than the 90th day after the date on which the notice is
delivered. Any such notice by Gillespie to Key shall be made to the Chair of the
C&O Committee. Any such notice by Key to Gillespie shall be made by the Chair of
the C&O Committee.

     4.   Treat Termination of Employment at or after End of Scheduled Term as
Retirement at Greater than Age 65 for Purposes of Deferred Compensation Plan. If
Gillespie's employment with Key terminates for any reason other than (a)
Voluntary Resignation that is effective before the end of the Scheduled Term,
(b) Cause, or (c) death or disability, for purposes of the KeyCorp Deferred
Compensation Plan or any successor or similar plan, Gillespie shall be treated
as though, on the Termination Date, he (a) had retired and (b) was more than 65
years of age.

     5.   Conforming Edits. This Amendment is intended to alter the provisions
of the Agreement to the extent necessary to give effect to Sections 1, 2, 3, and
4 hereof. In order to conform the Agreement to this Amendment and to effect
certain other miscellaneous changes, the specific amendments set forth on the
Appendix to this Amendment are hereby made to the Agreement, effective as of the
time of execution of this Amendment.

                                    KEYCORP

                                    By /s/ Thomas C. Stevens
                                       -----------------------------------------
                                       Thomas C. Stevens, Senior Executive Vice
                                       President, General Counsel, and Secretary




                                    /s/ Robert W. Gillespie
                                    --------------------------------------------
                                    ROBERT W. GILLESPIE



FINAL
<PAGE>   3
                                    APPENDIX
                                       TO
                     FIRST AMENDMENT TO EMPLOYMENT AGREEMENT
                     BETWEEN KEYCORP AND ROBERT W. GILLESPIE



To conform the Agreement to the Amendment, and to make certain miscellaneous
changes, the following specific amendments to the Agreement are hereby made:

1. Section 1.7 is hereby restated to read, in its entirety, as follows:

           "1.7 Competitive Activity. Gillespie shall be deemed to have engaged
     in "Competitive Activity" if he engages, without the consent of Key, in any
     business or business activity in which Key or any of its Subsidiaries
     engages, including, without limitation, engaging in any business activity
     in the banking or financial services industry (other than as a director,
     officer, or employee of Key or any of its Subsidiaries or of another entity
     while serving at the request of Key or any of its Subsidiaries)."

2. Section 1.8, previously containing a definition of the term "Competitive
Activity (Before Termination Date)," is hereby deleted.

3. Section 1.12, previously containing a definition of the term "Financial
Services Company," is hereby deleted.

4. Section 1.18 is hereby amended by adding the following sentence at the end
thereof:

     "Without limiting the foregoing definition, it is acknowledged that Key's
     Long Term Incentive Plan, effective as of January 1, 1998, is a successor
     to the KeyCorp Long Term Cash Incentive Compensation Plan."

5. Section 1.19, previously containing a definition of the term "Restricted
State," is hereby deleted.

6. Section 1.23 is hereby amended by adding the following sentence at the end
thereof:

     "Without limiting the foregoing definition, it is acknowledged that Key's
     Annual Incentive Plan, effective as of January 1, 1998, is a successor to
     the KeyCorp Short Term Incentive Compensation Plan."

7. Section 1.25 is hereby restated to read, in its entirety, as follows:

           "1.25 Supplemental Term. The term "Supplemental Term" shall mean the
     period commencing on the day after the last day of the Scheduled Term and
     ending on the first to occur of (a) the second anniversary of the last day
     of the Scheduled Term or (b) the date of Gillespie's death."




                                      A-1
<PAGE>   4
8. Section 6 is hereby amended by deleting the phrase (which appears immediately
before Section 6.1) "Key shall pay and provide the following amounts and
benefits to Gillespie:" and substituting in its place the following language:

     "Key shall, subject to Section 14.3 of this Agreement, pay and provide the
     following amounts and benefits to Gillespie:"

9. Section 6.1 is hereby amended by deleting therefrom the last three sentences
and inserting in their place the following sentences:

     "If Gillespie dies after becoming entitled to payments under this Section
     6.1 but before the second anniversary of the end of the Scheduled Term, (x)
     Key shall not make any further semimonthly compensation continuation
     payments to or on account of Gillespie for any period after the date of his
     death, and (y) if Gillespie's wife survives him, Key shall pay to her,
     during her lifetime, such amounts so that she receives the same retirement
     benefit, under Section 17.1 of this Agreement and any plans referred to
     therein, as she would have been entitled to receive, under Section 17.1 of
     this Agreement and any plans referred to therein, had Gillespie (i) been
     actively employed by Key through the day immediately before the date of his
     death, (ii) retired on that day (such retirement for these purposes will
     not be considered a Voluntary Resignation or termination for Cause under
     clauses (a) or (b) of Section 17.1), and (iii) elected a 100% joint and
     survivor retirement benefit. The amounts payable to Gillespie for any month
     under this Section 6.1 shall be reduced, but not below zero, by the full
     amount of the payments, if any, received by Gillespie for that month from
     all Retirement Plans."

10. Section 6.2 is hereby amended by adding at the end thereof the following
sentence:

     "If Gillespie dies before the second anniversary of the end of the
     Scheduled Term, Key shall continue to provide to his wife, through that
     second anniversary, medical benefits (including, if applicable, dental) at
     substantially the same level of coverage, and subject to the same (by
     dollar amount) employee contribution requirement (if any), as those which
     she was receiving as Gillespie's wife immediately before Gillespie's
     death."

11. Section 6.3 is hereby amended as follows:

     (a)   by deleting at the beginning thereof "For the period beginning on the
           first day of the Supplemental Term and ending on the earlier of (a)
           the last day of the Supplemental Term, or (b) the date of Gillespie's
           death" and substituting in its place, "For the period beginning on
           the first day of the Supplemental Term and ending the last day of the
           Supplemental Term",

     (b)   by deleting in the third sentence thereof the phrase "but in lieu
           thereof" and substituting in its place the following language: " but
           in lieu thereof, except as otherwise provided in the last sentence of
           this Section 6.3 (which is intended to prevent a double benefit),"
           and

     (c)   by adding at the end thereof the following sentence:




                                      A-2
<PAGE>   5
     "If and to the extent that (m) participation in one or more Retirement
     Plans during the Section 6.3 Benefit Period is Impermissible, (n)
     participation in one or more other Retirement Plans is not Impermissible,
     and (o) as a result of the interplay of one or more Retirement Plans
     described in clause (m) with one or more Retirement Plans described in
     clause (n) (taking into account the application, if any, of Section 17.1 of
     this Agreement), Gillespie does not suffer a loss of economic benefit by
     reason of participation in one or more of the Retirement Plans described in
     clause (m) being Impermissible, then, and to that extent, no lump sum
     payment shall be made to Gillespie under this Section 6.3."

12. Section 8 is hereby amended by deleting the phrase (which appears
immediately before Section 8.1) "Key shall pay and provide the following amounts
and benefits to Gillespie:" and substituting in its place the following
language:

     "Key shall, subject to Section 14.3 of this Agreement, pay and provide the
     following amounts and benefits to Gillespie:"

13. Section 8.1 is hereby amended by deleting therefrom the last three sentences
and inserting in their place the following sentences:

     "If Gillespie dies after becoming entitled to payments under this Section
     8.1 but before the second anniversary of the end of the Scheduled Term, (x)
     Key shall not make any further semimonthly compensation continuation
     payments to or on account of Gillespie for any period after the date of his
     death, and (y) if Gillespie's wife survives him, Key shall pay to her,
     during her lifetime, such amounts so that she receives the same retirement
     benefit, under Section 17.1 of this Agreement and any plans referred to
     therein, as she would have been entitled to receive, under Section 17.1 of
     this Agreement and any plans referred to therein, had Gillespie (i) been
     actively employed by Key through the day immediately before the date of his
     death, (ii) retired on that day (such retirement for these purposes will
     not be considered a Voluntary Resignation or termination for Cause under
     clauses (a) or (b) of Section 17.1), and (iii) elected a 100% joint and
     survivor retirement benefit. The amounts payable to Gillespie for any month
     under this Section 8.1 shall be reduced, but not below zero, by the full
     amount of the payments, if any, received by Gillespie for that month from
     all Retirement Plans."

14. Section 8.2 is hereby amended by adding at the end thereof the following
sentence:

     "If Gillespie dies before the second anniversary of the end of the
     Scheduled Term, Key shall continue to provide to his wife, through that
     second anniversary, medical benefits (including, if applicable, dental) at
     substantially the same level of coverage, and subject to the same (by
     dollar amount) employee contribution requirement (if any), as those which
     she was receiving as Gillespie's wife immediately before Gillespie's
     death."




                                      A-3
<PAGE>   6
15. Section 8.3 is hereby amended by deleting in the third sentence thereof the
phrase "but in lieu thereof" and substituting in its place the following
language: " but in lieu thereof, except as otherwise provided in the last
sentence of this Section 8.3 (which is intended to prevent a double benefit),"
and by adding at the end of Section 8.3 the following sentence:

     "If and to the extent that (m) participation in one or more Retirement
     Plans during the Section 8.3 Benefit Period is Impermissible, (n)
     participation in one or more other Retirement Plans is not Impermissible,
     and (o) as a result of the interplay of one or more Retirement Plans
     described in clause (m) with one or more Retirement Plans described in
     clause (n) (taking into account the application, if any, of Section 17.1 of
     this Agreement), Gillespie does not suffer a loss of economic benefit by
     reason of participation in one or more of the Retirement Plans described in
     clause (m) being Impermissible, then, and to that extent, no lump sum
     payment shall be made to Gillespie under this Section 8.3."

16. Section 9 is hereby amended by deleting the phrase (which appears
immediately before Section 9.1) "Key shall pay and provide the following amounts
and benefits to Gillespie:" and substituting in its place the following
language:

     "Key shall, subject to Section 14.3 of this Agreement, pay and provide the
     following amounts and benefits to Gillespie:"

17. Section 9.1 is hereby amended by deleting therefrom the last three sentences
and inserting in their place the following sentences:

     "If Gillespie dies after becoming entitled to payments under this Section
     9.1 but before the second anniversary of the end of the Scheduled Term, (x)
     Key shall not make any further semimonthly compensation continuation
     payments to or on account of Gillespie for any period after the date of his
     death, and (y) if Gillespie's wife survives him, Key shall pay to her,
     during her lifetime, such amounts so that she receives the same retirement
     benefit, under Section 17.1 of this Agreement and any plans referred to
     therein, as she would have been entitled to receive, under Section 17.1 of
     this Agreement and any plans referred to therein, had Gillespie (i) been
     actively employed by Key through the day immediately before the date of his
     death, (ii) retired on that day (such retirement for these purposes will
     not be considered a Voluntary Resignation or termination for Cause under
     clauses (a) or (b) of Section 17.1), and (iii) elected a 100% joint and
     survivor retirement benefit. The amounts payable to Gillespie for any month
     under this Section 9.1 shall be reduced, but not below zero, by the full
     amount of the payments, if any, received by Gillespie for that month from
     all Retirement Plans."

18. Section 9.2 is hereby amended by adding at the end thereof the following
sentence:

     "If Gillespie dies before the second anniversary of the end of the
     Scheduled Term, Key shall continue to provide to his wife, through that
     second anniversary, medical benefits (including, if applicable, dental) at
     substantially the same level of coverage, and subject to the same (by
     dollar amount) employee contribution requirement (if any), as those which
     she was receiving as Gillespie's wife immediately before Gillespie's
     death."



                                      A-4
<PAGE>   7
19. Section 9.3 is hereby amended by deleting in the third sentence thereof the
phrase "but in lieu thereof" and substituting in its place the following
language: " but in lieu thereof, except as otherwise provided in the last
sentence of this Section 9.3 (which is intended to prevent a double benefit),"
and by adding at the end of Section 9.3 the following sentence:

     "If and to the extent that (m) participation in one or more Retirement
     Plans during the Section 9.3 Benefit Period is Impermissible, (n)
     participation in one or more other Retirement Plans is not Impermissible,
     and (o) as a result of the interplay of one or more Retirement Plans
     described in clause (m) with one or more Retirement Plans described in
     clause (n) (taking into account the application, if any, of Section 17.1 of
     this Agreement), Gillespie does not suffer a loss of economic benefit by
     reason of participation in one or more of the Retirement Plans described in
     clause (m) being Impermissible, then, and to that extent, no lump sum
     payment shall be made to Gillespie under this Section 9.3."

20. Section 11.3 is hereby amended by deleting in the first sentence thereof the
phrase "Key shall pay to Gillespie semimonthly compensation continuation
payments:" and substituting in its place the following language:

     "Key shall, subject to Section 14.3 of this Agreement, pay to Gillespie
     semimonthly compensation continuation payments:"

21. Section 14 is hereby restated to read, in its entirety, as follows:

           "14. Limitations on Competition.

           "14.1 Gillespie shall not engage in any Competitive Activity at any
     time before March 26, 2009 (his 65th birthday).

           "14.2 Gillespie shall not engage in any Competitive Activity during
     any period after March 26, 2009 (his 65th birthday) during which he is
     receiving semimonthly compensation continuation payments under any of
     Sections 6.1, 8.1, 9.1, or 11.3 of this Agreement or retirement benefits
     under Section 17 of this Agreement.

           "14.3 If Gillespie continues to violate the restriction set forth in
     Section 14.1 or 14.2 for 30 days after the Board of Directors has advised
     him in writing to cease those activities and the continuing violation is
     not inconsequential,

                 "(a) Key shall thereupon be relieved of all further obligations
           to make payments and provide benefits to Gillespie under any of the
           provisions contained in any of Sections 6, 7, 8, 9, 11, and/or 17 of
           this Agreement (Gillespie shall not be required to repay to Key any
           payment received by him before he began to engage in any such
           Competitive Activity), and




                                      A-5
<PAGE>   8
                 "(b) in addition to all other remedies to which it may be
           entitled, Key shall be entitled to an injunction and other equitable
           relief to restrain Gillespie from further violation of that
           restriction."

22. Section 15 is hereby amended by deleting in the first sentence thereof the
phrase "one-third of the monthly amount Gillespie or his wife or his estate
would receive under Section 8.1" and substituting in its place the following
language: "one-third of the monthly amount Gillespie would receive under Section
8.1".

23. Section 17.1 is hereby amended by deleting the phrase "Key shall pay to
Gillespie:" and substituting in its place the following language:

     "Key shall, subject to Section 14.3 of this Agreement, pay to Gillespie"

24. Section 17.2 is hereby amended by deleting the phrase "Key shall pay to
Gillespie:" and substituting in its place the following language:

     "Key shall, subject to Section 14.3 of this Agreement, pay to Gillespie"

25. Section 18 is hereby restated to read, in its entirety, as follows:

           18.   Long Term and Short Term Incentive Compensation Plan; Deferred
     Compensation Plan. If Gillespie's employment with Key terminates for any
     reason other than (a) Voluntary Resignation that is effective before the
     end of the Scheduled Term, (b) Cause, or (c) death or disability, for
     purposes of the KeyCorp Deferred Compensation Plan (and any successor or
     similar plan) and for purposes of determining Gillespie's rights to awards
     under the Long Term Incentive Compensation Plan and the Short Term
     Incentive Compensation Plan, Gillespie shall be treated as though, on the
     Termination Date, he (a) had retired and (b) was more than 65 years of age.

26. Section 22 is amended by adding at the end thereof, immediately before the
final period, the following language:

     "and the provisions of Sections 14.1 and 14.3 shall continue to be
     applicable"



                                   *    *    *





                                      A-6

<PAGE>   1
                                                                   EXHIBIT 10.13


                                    AGREEMENT

     THIS AGREEMENT ("Agreement") is made as of the 23rd day of October, 1998,
between KEYCORP, an Ohio corporation ("Key"), and WILLIAM B. SUMMERS, JR. (the
"Executive").

     Key is entering into this Agreement in recognition of the importance of the
Executive's services to the continuity of management of Key and based upon its
determination that it will be in the best interests of Key and its Subsidiaries
to encourage the Executive's continued attention and dedication to the
Executive's duties in the potentially disruptive circumstances of a possible
Change of Control of Key. (As used in this Agreement, the terms "Subsidiaries"
and "Change of Control" and certain other capitalized terms have the meanings
ascribed to them in Section 7, at the end of this Agreement.)

     Key and the Executive agree, effective as of the date first set forth
above, as follows:

     1.    BASIC SEVERANCE BENEFITS. The benefits described in Sections 1.1,
1.2, and 1.3 below are subject to the limitations set forth in Sections 4.1
(which requires an election among applicable agreements providing severance
benefits if more than one such agreement would apply in the particular
circumstances of the termination of the Executive's employment and stipulates
that any payments received under this Agreement are in lieu of other claims or
rights), 4.2 (regarding withholding), and 4.3 (requiring the execution of a
waiver and release by the Executive).

     1.1   IF EMPLOYMENT IS TERMINATED WITHOUT CAUSE, ETC., WITHIN TWO YEARS OF
A CHANGE OF CONTROL. If, within two years following the occurrence of a Change
of Control, the Executive's employment with Key and its Subsidiaries is
terminated by Key or its Subsidiary for any reason other than Cause, Disability,
or death or by the Executive after a Reduction of Base Salary or a Mandatory
Relocation has occurred:

     (a)   LUMP SUM PAYMENT. Key shall pay to the Executive, within 30 business
           days after the Termination Date, a lump sum severance benefit equal
           to 2 1/2 times the sum of (i) one year's Base Salary (at the highest
           rate in effect at any time during the one year period ending on the
           date of the Change of Control) plus (ii) Average Annual Incentive
           Compensation; and

     (b)   RETIREMENT AND SAVINGS PLANS. Effective as of the Termination Date,
           the Executive's interest in all Relevant Plans shall become fully
           vested and nonforfeitable and the Executive's right to and interest
           in all subsequent accruals provided for in the remainder of this
           Section 1.1(b) under any of the Relevant Plans shall also be fully
           vested and nonforfeitable. For the period beginning on the day after
           the Termination Date and ending thirty months, to the day, after the
           Termination Date (the "Section 1.1 Benefit Period"), Key shall cause
           the Executive to continue to be covered by and to participate in all
           of the Relevant Plans in the same manner and to the same extent as if
           the Executive continued in the full-time


<PAGE>   2
           employ of Key throughout the Section 1.1 Benefit Period, except that,
           if Key determines that such coverage or participation in any one or
           more of the Relevant Plans is Impermissible, the Executive shall
           continue to be covered by and participate as aforesaid in all of the
           Relevant Plans as to which such coverage or participation is not
           Impermissible and, with respect to each Relevant Plan as to which
           such continued coverage or participation is Impermissible, Section
           1.4(b) shall apply. With respect to each Discontinued Plan, Section
           1.4(c) shall apply.

     1.2   IF EMPLOYMENT IS TERMINATED BY EXECUTIVE FOR GOOD REASON DURING A
WINDOW PERIOD. Except as provided in the last sentence of this Section 1.2, if
the Executive's employment with Key and its Subsidiaries is terminated by the
Executive for Good Reason during a Window Period:

     (a)   LUMP SUM PAYMENT. Key shall pay to the Executive, within 30 business
           days after the Termination Date, a lump sum severance benefit equal
           to one and one half times the sum of (i) one year's Base Salary (at
           the highest rate in effect at any time during the one year period
           ending on the date of the Change of Control) plus (ii) Average Annual
           Incentive Compensation, and

     (b)   RETIREMENT AND SAVINGS PLANS. Effective as of the Termination Date,
           the Executive's interest in all Relevant Plans shall become fully
           vested and nonforfeitable and the Executive's right to and interest
           in all subsequent accruals provided for in the remainder of this
           Section 1.2(b) under any of the Relevant Plans shall also be fully
           vested and nonforfeitable. For the period beginning on the day after
           the Termination Date and ending eighteen months, to the day, after
           the Termination Date (the "Section 1.2 Benefit Period"), Key shall
           cause the Executive to continue to be covered by and to participate
           in all of the Relevant Plans in the same manner and to the same
           extent as if the Executive continued in the full-time employ of Key
           throughout the Section 1.2 Benefit Period, except that, if Key
           determines that such coverage or participation in any one or more of
           the Relevant Plans is Impermissible, the Executive shall continue to
           be covered by and participate as aforesaid in all of the Relevant
           Plans as to which such coverage or participation is not Impermissible
           and, with respect to each Relevant Plan as to which such continued
           coverage or participation is Impermissible, Section 1.4(b) shall
           apply. With respect to each Discontinued Plan, Section 1.4(c) shall
           apply.

This Section 1.2 shall not apply if, at the Termination Date, (x) there has been
either any Reduction of Base Salary or any Mandatory Relocation (in which event
Section 1.1 would apply to the termination) or (y) Key or any Subsidiary has
Cause to terminate the Executive's employment (in which case no lump sum
severance benefit would be payable under either of Sections 1.1 or 1.2).

     1.3   PAYMENT OF COST OF COBRA HEALTH BENEFITS. If the Executive becomes
entitled to payment of a lump sum severance benefit under either of Sections 1.1
or 1.2 of this Agreement and the Executive elects to continue to receive health
benefits pursuant to an election that Key or any Subsidiary is required to
provide to the Executive in order to comply with Section 4980B(f)



                                      -2-
<PAGE>   3
of the Internal Revenue Code (commonly referred to as "COBRA continuation
coverage") during the period specified in Section 4980B(f) (the "COBRA
continuation period"), Key will pay the cost of continuing those benefits from
the Termination Date through the first to occur of (a) the end of the COBRA
continuation period or (b) the date on which the Executive becomes employed
(other than on a part-time or temporary basis) by any other person or entity.

     1.4   PROVISIONS APPLICABLE TO CONTINUED RETIREMENT AND SAVINGS PLAN
PARTICIPATION.

     (a)   If the Executive becomes entitled to payment of a lump sum severance
           benefit under either of Section 1.1 or Section 1.2, the rules set
           forth in the remainder of this Section 1.4(a) shall be applicable for
           purposes of all Relevant Plans:

           (i)   the entire Section 1.1 Benefit Period or Section 1.2 Benefit
                 Period (each, a "Benefit Period"), as the case may be, shall be
                 included in determining the Executive's years of service,

           (ii)  amounts received by the Executive under clause (a)(i) of either
                 of Section 1.1 or Section 1.2, as the case may be, shall be
                 deemed to be base salary received by the Executive ratably
                 during the applicable Benefit Period, and

           (iii) amounts received by the Executive under clause (a)(ii) of
                 either of Section 1.1 or Section 1.2, as the case may be, shall
                 be deemed to be incentive compensation received by the
                 Executive ratably during the applicable Benefit Period and
                 shall, if relevant, be allocated between short term incentive
                 compensation and long term incentive compensation based on the
                 degree to which awards of each type of incentive compensation
                 were taken into account in determining Average Annual Incentive
                 Compensation.

     (b)   If either Section 1.1(b) or Section 1.2(b) becomes applicable and at
           any time during the applicable Benefit Period, Key determines in good
           faith that continuing the Executive's coverage by and participation
           in any of the Relevant Plans during the applicable Benefit Period is
           Impermissible, the Executive shall not be covered by and participate
           in such affected plan or plans during the applicable Benefit Period,
           but Key shall provide to the Executive under this Agreement, as a
           supplemental retirement benefit, payments and benefits that put the
           Executive in the same position that the Executive would have been in
           had the Executive continued to be covered by and to participate in
           all such affected plans throughout the applicable Benefit Period
           (taking into account the rules set forth in Section 1.4(a) above) to
           the same extent as the Executive was a participant immediately before
           the Termination Date, with the supplemental payments and benefits
           under this sentence being payable to the Executive (or, if
           applicable, to the Executive's spouse, estate, or designated
           beneficiary) at the same time and with the same payment options as
           would be applicable under the affected plan or plans in question.



                                      -3-
<PAGE>   4
     (c)   If either Section 1.1(b) or Section 1.2(b) becomes applicable and any
           of the Relevant Plans are Discontinued Plans, as to each such
           Discontinued Plan, Key shall provide to the Executive under this
           Agreement, as a supplemental retirement benefit, payments and
           benefits that put the Executive in the same position that the
           Executive would have been in had the Discontinued Plan continued
           through the end of the applicable Benefit Period without having
           become a Discontinued Plan and had the Executive continued to be
           covered by and to participate in that Discontinued Plan throughout
           the applicable Benefit Period (taking into account the rules set
           forth in Section 1.4(a) above) to the same extent as the Executive
           was a participant immediately before the date of the Change of
           Control, with the supplemental payments and benefits under this
           sentence being payable to the Executive (or, if applicable, to the
           Executive's spouse, estate, or designated beneficiary) at the same
           time and with the same payment options as would be applicable under
           the Discontinued Plan, provided however, that to the extent the
           Discontinued Plan has been substituted for by another Relevant Plan,
           the amount payable by Key under this Section 1.4(c) shall be offset
           by the amounts actually paid under that substitute plan.

     2.    OTHER BENEFITS.

     2.1   REIMBURSEMENT OF CERTAIN EXPENSES AFTER A CHANGE OF CONTROL.

     (a)   From and after a Change of Control, Key shall pay, as incurred, all
           expenses of the Executive, including the reasonable fees of counsel
           engaged by the Executive, of defending any action brought to have
           this Agreement declared invalid or unenforceable.

     (b)   From and after a Change of Control, Key shall pay, as incurred, all
           expenses of the Executive, including the reasonable fees of counsel
           engaged by the Executive, of prosecuting any action to compel Key to
           comply with the terms of this Agreement upon receipt from Executive
           of an undertaking to repay Key for such expenses if, and only if, it
           is ultimately determined by a court of competent jurisdiction that
           the Executive had no reasonable grounds for bringing that action
           (which determination need not be made simply because the Executive
           fails to succeed in the action).

     (c)   From and after a Change of Control, expenses (including attorney's
           fees) incurred by the Executive in defending any action, suit, or
           proceeding commenced or threatened (whether before or after the
           Change of Control) against the Executive for any action or failure to
           act as an employee, officer, or director of Key or any Subsidiary
           shall be paid by Key, as they are incurred, in advance of final
           disposition of the action, suit, or proceeding upon receipt of an
           undertaking by or on behalf of the Executive in which the Executive
           agrees to reasonably cooperate with Key or the Subsidiary, as the
           case may be, concerning the action, suit, or proceeding, and (i) if
           the action, suit, or proceeding is commenced or threatened



                                      -4-
<PAGE>   5
     against the Executive for any action or failure to act as a director, to
     repay the amount if it is proved by clear and convincing evidence in a
     court of competent jurisdiction that the Executive's action or failure to
     act involved an act or omission undertaken with deliberate intent to cause
     injury to Key or a Subsidiary or undertaken with reckless disregard for the
     best interests of Key or a Subsidiary, or (ii) if the action, suit, or
     proceeding is commenced or threatened against the Executive for any action
     or failure to act as an officer or employee, to repay the amount if it is
     ultimately determined that the Executive is not entitled to be indemnified.
     The obligation of Key to advance expenses provided for in this Section
     2.1(c) shall not be deemed exclusive of any other rights to which the
     Executive may be entitled under the articles of incorporation or
     regulations of Key or of any Subsidiary, any agreement, vote of
     shareholders or disinterested directors, or otherwise.

     2.2   INDEMNIFICATION. From and after a Change of Control, Key shall
indemnify the Executive, to the full extent permitted or authorized by the Ohio
General Corporation Law as it may from time to time be amended, if the Executive
is (whether before or after the Change of Control) made or threatened to be made
a party to any threatened, pending, or completed action, suit, or proceeding,
whether civil, criminal, administrative, or investigative, by reason of the fact
that the Executive is or was a director, officer, or employee of Key or any
Subsidiary, or is or was serving at the request of Key or any Subsidiary as a
director, trustee, officer, or employee of a bank, corporation, partnership,
joint venture, trust, or other enterprise. The indemnification provided by this
Section 2.2 shall not be deemed exclusive of any other rights to which the
Executive may be entitled under the articles of incorporation or the regulations
of Key or of any Subsidiary, or any agreement, vote of shareholders or
disinterested directors, or otherwise, both as to action in the Executive's
official capacity and as to action in another capacity while holding such
office, and shall continue as to the Executive after the Executive has ceased to
be a director, trustee, officer, or employee and shall inure to the benefit of
the heirs, executors, and administrators of the Executive.

     2.3   DISABILITY. If, after a Change of Control and prior to the
Termination Date, the Executive is unable to perform services for Key or any
Subsidiary for any period by reason of disability of the Executive, Key will pay
and provide to the Executive all compensation and benefits to which the
Executive would have been entitled had the Executive continued to be actively
employed by Key or any Subsidiary through the earliest of the following dates:
(a) the first date on which the Executive is no longer so disabled to such an
extent that the Executive is unable to perform services for Key or any
Subsidiary (whereupon the Executive shall be restored to his duties and this
Agreement shall apply in accordance with its terms), (b) the date on which the
Executive becomes eligible for payment of long term disability benefits under a
long term disability plan generally applicable to executives of Key or a
Subsidiary, (c) the date on which Key has paid and provided 24 months of
compensation and benefits to the Executive during the Executive's disability, or
(d) the date of the Executive's death.




                                      -5-
<PAGE>   6
     2.4   GROSS-UP OF PAYMENTS DEEMED TO BE EXCESS PARACHUTE PAYMENTS.

     (a)   Key and the Executive acknowledge that, following a Change of
           Control, one or more payments or distributions to be made by Key to
           or for the benefit of the Executive (whether paid or payable or
           distributed or distributable pursuant to the terms of this Agreement,
           under some other plan, agreement, or arrangement, or otherwise) (a
           "Payment") may be determined to be an "excess parachute payment" that
           is not deductible by Key for federal income tax purposes and with
           respect to which the Executive will be subject to an excise tax
           because of Sections 280G and 4999, respectively, of the Internal
           Revenue Code (hereinafter referred to respectively as "Section 280G"
           and "Section 4999"). If the Executive's employment is terminated
           after a Change of Control occurs, the Accounting Firm, which, subject
           to any inconsistent position asserted by the Internal Revenue
           Service, shall make all determinations required to be made under this
           Section 2.4, shall determine whether any Payment would be an excess
           parachute payment and shall communicate its determination, together
           with detailed supporting calculations, to Key and to the Executive
           within 30 days after the Termination Date or such earlier time as is
           requested by Key. Key and the Executive shall cooperate with each
           other and the Accounting Firm and shall provide necessary information
           so that the Accounting Firm may make all such determinations. Key
           shall pay all of the fees of the Accounting Firm for services
           performed by the Accounting Firm as contemplated in this Section 2.4.

     (b)   If the Accounting Firm determines that any Payment gives rise,
           directly or indirectly, to liability on the part of the Executive for
           excise tax under Section 4999 (and/or any penalties and/or interest
           with respect to any such excise tax), Key shall make additional cash
           payments to the Executive, from time to time and at the same time as
           any Payment constituting an excess parachute payment is paid or
           provided to the Executive, in such amounts as are necessary to put
           the Executive in the same position, after payment of all federal,
           state, and local taxes (whether income taxes, excise taxes under
           Section 4999 or otherwise, or other taxes) and any and all penalties
           and interest with respect to any such excise tax, as the Executive
           would have been in after payment of all federal, state, and local
           income taxes if the Payments had not given rise to an excise tax
           under Section 4999 and no such penalties or interest had been
           imposed.

     (c)   If the Internal Revenue Service determines that any Payment gives
           rise, directly or indirectly, to liability on the part of the
           Executive for excise tax under Section 4999 (and/or any penalties
           and/or interest with respect to any such excise tax) in excess of the
           amount, if any, previously determined by the Accounting Firm, Key
           shall make further additional cash payments to the Executive not
           later than the due date of any payment indicated by the Internal
           Revenue Service with respect to these matters, in such amounts as are
           necessary to put the Executive in the same position, after payment of
           all federal, state, and local taxes (whether income taxes, excise
           taxes under Section 4999 or otherwise, or other taxes) and any and
           all penalties and interest with respect to any such excise tax, as
           the Executive would



                                      -6-
<PAGE>   7
           have been in after payment of all federal, state, and local income
           taxes if the Payments had not given rise to an excise tax under
           Section 4999 and no such penalties or interest had been imposed.

     (d)   If Key desires to contest any determination by the Internal Revenue
           Service with respect to the amount of excise tax under Section 4999,
           the Executive shall, upon receipt from Key of an unconditional
           written undertaking to indemnify and hold the Executive harmless (on
           an after tax basis) from any and all adverse consequences that might
           arise from the contesting of that determination, cooperate with Key
           in that contest at Key's sole expense. Nothing in this Paragraph (d)
           shall require the Executive to incur any expense other than expenses
           with respect to which Key has paid to the Executive sufficient sums
           so that after the payment of the expense by the Executive and taking
           into account the payment by Key with respect to that expense and any
           and all taxes that may be imposed upon the Executive as a result of
           the Executive's receipt of that payment, the net effect is no cost to
           the Executive. Nothing in this Paragraph (d) shall require the
           Executive to extend the statute of limitations with respect to any
           item or issue in the Executive's tax returns other than, exclusively,
           the excise tax under Section 4999. If, as the result of the contest
           of any assertion by the Internal Revenue Service with respect to
           excise tax under Section 4999, the Executive receives a refund of a
           Section 4999 excise tax previously paid and/or any interest with
           respect thereto, the Executive shall promptly pay to Key such amount
           as will leave the Executive, net of the repayment and all tax
           effects, in the same position, after all taxes and interest, that the
           Executive would have been in if the refunded excise tax had never
           been paid.

     3.    NO SET-OFF; NO OBLIGATION TO SEEK OTHER EMPLOYMENT OR TO OTHERWISE
MITIGATE DAMAGES; NO EFFECT UPON OTHER PLANS. Key's obligation to make the
payments provided for in this Agreement and otherwise to perform its obligations
hereunder shall not be affected by any setoff, counterclaim, recoupment,
defense, or other claim whatsoever that Key or any of its Subsidiaries may have
against the Executive. The Executive shall not be required to mitigate damages
or the amount of any payment provided for under this Agreement by seeking other
employment or otherwise. The amount of any payment provided for under this
Agreement shall not be reduced by any compensation or benefits earned by the
Executive as the result of employment by another employer or otherwise after the
termination of the Executive's employment. Neither the provisions of this
Agreement, nor the execution of the waiver and release referred to in Section
4.3 below, nor the making of any payment provided for hereunder shall reduce any
amounts otherwise payable, or in any way diminish the Executive's rights, under
any incentive compensation plan, stock option or stock appreciation rights plan,
retirement or supplemental retirement plan, stock purchase and savings plan,
disability or insurance plan, or other similar contract, plan, or arrangement of
Key or any Subsidiary.

     4.    CERTAIN LIMITATIONS ON BENEFITS.

     4.1   ELECTION OF BENEFITS REQUIRED; PAYMENTS IN LIEU OF OTHER CLAIMS OR
RIGHTS. If (a) the Executive is a party to either or both of an employment
agreement (which includes any



                                      -7-
<PAGE>   8
letter agreement regarding Executive's employment with Key) or severance
agreement with Key (singularly or collectively, the "Prior Agreement"), and (b)
the Executive's employment with Key is terminated under circumstances giving
rise to a right on the part of the Executive to receive continuing compensation,
separation pay, or other severance benefits under the Prior Agreement and under
this Agreement, the Executive shall have the right to elect to have either the
Prior Agreement (if and only to the extent the Prior Agreement is applicable) or
this Agreement (if and only to the extent this Agreement is applicable) , but
not both, apply to the termination. If this Section 4.1 applies: (x) Key shall
not make any payments arising out of the termination of the Executive's
employment, either under the Prior Agreement or under this Agreement, until
after the Executive has delivered to Key a signed notice of election to receive
payments under the Prior Agreement or under this Agreement, and (y) if the
Executive elects to receive payments under the Prior Agreement, the provisions
of Sections 2.1, 2.2, and 2.4 of this Agreement shall nevertheless continue to
be applicable, but without duplication of payments. If the Executive receives
any payments under this Agreement as a result of the termination of the
Executive's employment following a Change of Control, those payments shall be in
lieu of any and all other claims or rights that the Executive may have for
severance, separation, and/or salary continuation pay upon that termination of
the Executive's employment.

     4.2   TAXES; WITHHOLDING OF TAXES. Without limiting either the right of Key
or its Subsidiary to withhold taxes pursuant to this Section 4.2 or the
obligation of Key to make gross-up payments pursuant to Section 2.4, the
Executive shall be responsible for all income, excise, and other taxes (federal,
state, city, or other) imposed on or incurred by the Executive as a result of
receiving the payments provided in this Agreement, including, without
limitation, the payments provided under Section 1 of this Agreement. Key or its
Subsidiary may withhold from any amounts payable under this Agreement all
federal, state, city, or other taxes as Key shall determine to be required
pursuant to any law or government regulation or ruling. Without limiting the
generality of the foregoing, Key or its Subsidiary may withhold from any amount
payable under either of Sections 1.1 or 1.2 of this Agreement amounts sufficient
to satisfy any withholding requirements that may arise out of any payment made
to the Executive by Key or any Subsidiary under Section 1.3 of this Agreement.

     4.3   WAIVER AND RELEASE. Key may condition the payment of any amounts
otherwise due under Section 1 of this Agreement upon (a) the execution by the
Executive of a waiver and release in the form attached to this Agreement as
Exhibit A, with blanks appropriately filled and, in the case of clause (e)
contained therein, completed with the number of days that Key determines is
required under applicable law, but in no event more than 45 days, and (b) the
observation of such waiting periods, if any, before and after execution of the
waiver and release by the Executive as are required by law, such as, for
example, the waiting periods required for a waiver and release to be effective
with respect to claims under the Age Discrimination in Employment Act, provided
that Key delivers to the Executive such a waiver and release, appropriately
completed, within seven days of the date on which the Executive's employment is
terminated.

     5.    TERM OF THIS AGREEMENT. This Agreement shall be effective upon the
date first above written and shall thereafter apply to any Change of Control
occurring on or before December 31, 1999. Unless this Agreement is terminated
earlier pursuant to Section 5.1, on



                                      -8-
<PAGE>   9
December 31, 1999 and on December 31 of each succeeding year thereafter (a
"Renewal Date"), the term of this Agreement shall be automatically extended for
an additional year unless either party has given notice to the other, at least
one year in advance of that Renewal Date, that the Agreement shall not apply to
any Change of Control occurring after that Renewal Date.

     5.1   TERMINATION OF AGREEMENT UPON TERMINATION OF EMPLOYMENT BEFORE A
CHANGE OF CONTROL. This Agreement shall automatically terminate and cease to be
of any further effect on the first date occurring before a Change of Control on
which the Executive is no longer employed by Key or any Subsidiary, except that,
for purposes of this Agreement, any termination of employment of the Executive
that is effected before and in contemplation of a Change of Control that occurs
after the date of the termination shall be deemed to be a termination of the
Executive's employment as of immediately after that Change of Control and this
Agreement shall be deemed to be in effect immediately after that Change of
Control.

     5.2   NO TERMINATION OF AGREEMENT DURING TWO YEAR PERIOD BEGINNING ON DATE
OF A CHANGE OF CONTROL. After a Change of Control, this Agreement may not be
terminated. However, if the Executive's employment with Key and its Subsidiaries
continues for more than two years following the occurrence of a Change of
Control, then, for all purposes of this Agreement other than Sections 2.1 and
2.2, that particular Change of Control shall thereafter be treated as if it
never occurred.

     6.    MISCELLANEOUS.

     6.1   SUCCESSOR TO KEY. Key shall not consolidate with or merge into any
other corporation, or transfer all or substantially all of its assets to another
corporation or bank, unless such other corporation or bank shall assume this
Agreement in a signed writing and deliver a copy thereof to the Executive. Upon
such assumption the successor corporation or bank shall become obligated to
perform the obligations of Key under this Agreement and the term "Key" as used
in this Agreement shall be deemed to refer to such successor corporation or
bank.

     6.2   NOTICES. For purposes of this Agreement, notices and all other
communications provided for in this Agreement shall be in writing and shall be
deemed to have been duly given when delivered or mailed by United States
registered mail, return receipt requested, postage prepaid, and addressed, in
the case of notices to Key or a Subsidiary, as follows:

           KeyCorp
           127 Public Square
           Cleveland, Ohio 44114
           Attention: Secretary

and, in the case of notices to the Executive, properly addressed to the
Executive at the Executive's most recent home address as shown on the records of
Key or its Subsidiary, or such other address as either party may have furnished
to the other in writing in accordance herewith, except that notices of change of
address shall be effective only upon receipt.



                                      -9-
<PAGE>   10
     6.3   EMPLOYMENT RIGHTS. Nothing expressed or implied in this Agreement
shall create any right or duty on the part of Key or the Executive to have the
Executive continue as an officer of Key or a Subsidiary or to remain in the
employment of Key or a Subsidiary.

     6.4   ADMINISTRATION. Key shall be responsible for the general
administration of this Agreement and for making payments under this Agreement.
All fees and expenses billed by the Accounting Firm for services contemplated
under this Agreement shall be the responsibility of Key.

     6.5   SOURCE OF PAYMENTS. Any payment specified in this Agreement to be
made by Key may be made, at the election of Key, directly by Key or through any
Subsidiary of Key. All payments under this Agreement shall be made solely from
the general assets of Key or one of its Subsidiaries (or from a grantor trust,
if any, established by Key for purposes of making payments under this Agreement
and other similar agreements), and the Executive shall have the rights of an
unsecured general creditor of Key with respect thereto.

     6.6   CLAIMS REVIEW PROCEDURE. Whenever Key decides for whatever reason to
deny, whether in whole or in part, a claim for benefits under this Agreement by
the Executive, Key shall transmit a written notice of its decision to the
Executive, which notice shall be written in a manner calculated to be understood
by the Executive and shall contain a statement of the specific reasons for the
denial of the claim and a statement advising the Executive that, within 60 days
of the date on which the Executive receives such notice, the Executive may
obtain review of the decision of Key in accordance with the procedures
hereinafter set forth. Within such 60-day period, the Executive or the
Executive's authorized representative may request that the claim denial be
reviewed by filing with Key a written request therefor, which request shall
contain the following information:

     (a)   the date on which the request was filed with Key,

     (b)   the specific portions of the denial of the Executive's claim that the
           Executive requests Key to review, and

     (c)   any written material that the Executive desires Key to examine.

Within 30 days of the date specified in clause (a) of this Section 6.6, Key
shall conduct a full and fair review of its decision to deny the Executive's
claim for benefits and deliver to the Executive its written decision on review,
written in a manner calculated to be understood by the Executive, specifying the
reasons and the Agreement provisions upon which its decision is based. Nothing
in this Section 6.6 shall be construed as limiting or restricting the
Executive's right to institute legal proceedings in a court of competent
jurisdiction to enforce this Agreement after complying with the procedures set
forth in this Section 6.6 or as limiting or restricting the scope of the court's
review (which review shall be de novo); provided, further, that the failure of
the Executive to comply with the procedures set forth in this Section 6.6 shall
not bar or prohibit the subsequent compliance by the Executive with those
procedures and thereafter the Executive shall have the right to institute legal
proceedings to enforce this Agreement.



                                      -10-
<PAGE>   11
     6.7   VALIDITY. The invalidity or unenforceability of any provision of this
Agreement shall not affect the validity or enforceability of any other provision
of this Agreement which shall remain in full force and effect.

     6.8   MODIFICATION, WAIVER, ETC. No provision of this Agreement may be
modified, waived, or discharged unless such waiver, modification, or discharge
is agreed to in a writing signed by the Executive and Key. No waiver by either
party hereto at any time of any breach by the other party of, or compliance
with, any condition or provision of this Agreement to be performed by such other
party shall be deemed a waiver of similar or dissimilar provisions or conditions
at the same time or at any prior or subsequent time. No agreement or
representation, oral or otherwise, express or implied, with respect to the
subject matter hereof has been made by either party that is not set forth
expressly in this Agreement. This Agreement shall inure to the benefit of and be
enforceable by the Executive's personal representatives, executors,
administrators, successors, heirs, and designees. This Agreement shall be
governed by and construed in accordance with the laws of the State of Ohio.

     6.9   SAVINGS CLAUSE. If any payments otherwise payable to the Executive
under this Agreement are prohibited or limited by any statute or regulation in
effect at the time the payments would otherwise be payable, including, without
limitation, any regulation issued by the Federal Deposit Insurance Corporation
(the "FDIC") that limits executive change of control payments that can be made
by an FDIC insured institution or its holding company if the institution is
financially troubled (any such limiting statute or regulation a "Limiting
Rule"):

     (a)   Key will use its best efforts to obtain the consent of the
           appropriate governmental agency (whether the FDIC or any other
           agency) to the payment by Key to the Executive of the maximum amount
           that is permitted (up to the amounts that would be due to the
           Executive absent the Limiting Rule); and

     (b)   the Executive will be entitled to elect to have apply, and therefore
           to receive benefits directly under, either (i) this Agreement (as
           limited by the Limiting Rule) or (ii) any generally applicable Key
           severance, separation pay, and/or salary continuation plan that may
           be in effect at the time of the Executive's termination.

Following any such election, the Executive will be entitled to receive benefits
under the agreement or plan elected only if and to the extent the agreement or
plan is applicable and subject to its specific terms.

     7.    DEFINITIONS.

     7.1   ACCOUNTING FIRM. The term "Accounting Firm" means the independent
auditors of Key for the fiscal year preceding the year in which the Change of
Control occurred and such firm's successor or successors; provided, however, if
such firm is unable or unwilling to serve and perform in the capacity
contemplated by this Agreement, Key shall select another national accounting
firm of recognized standing to serve and perform in that capacity under this
Agreement, except that such other accounting firm shall not be the then
independent auditors for



                                      -11-
<PAGE>   12
Key or any of its affiliates (as defined in Rule 12b-2 promulgated under the
Securities Exchange Act of 1934, as amended (the "1934 Act")).

     7.2   AVERAGE ANNUAL INCENTIVE COMPENSATION. The term "Average Annual
Incentive Compensation" means the sum of Average Short Term Incentive
Compensation, as defined in clause (a) below, and Average Long Term Incentive
Compensation, as defined in clause (b) below.

     (a)   The term "Average Short Term Incentive Compensation" means the higher
of:

           (i)   the average of the short term incentive compensation payable to
                 the Executive for each of the last two years immediately
                 preceding the year in which the Change of Control occurred (the
                 "Change Year") or, if, for any reason, short term incentive
                 compensation was payable to the Executive for only one of those
                 two years, the amount of short term incentive compensation
                 payable to the Executive for that year, and

           (ii)  the Executive's targeted short term incentive compensation for
                 the Change Year or for the year immediately preceding the
                 Change Year, whichever is higher,

           except that if the Executive first became a participant in Key's
           short term incentive compensation program during the Change Year,
           Average Short Term Incentive Compensation means the Executive's
           targeted short term incentive compensation for the Change Year.

     (b)   The term "Average Long Term Incentive Compensation" means the higher
of:

           (i)   the average of the "Applicable Amounts" (as defined in clauses
                 (x) and (y) below) of the long term incentive compensation
                 awards payable to the Executive for each of the last two
                 multi-year cycles that ended before the Change Year or, if, for
                 any reason, long term incentive compensation was payable to the
                 Executive for only one of those two multi-year cycles, the
                 Applicable Amount of the long term incentive compensation award
                 payable to the Executive for that multi-year cycle, and

           (ii)  the Applicable Amount of the Executive's targeted long term
                 incentive compensation award for the multi-year cycle that
                 began with the Change Year or, if higher or if no multi-year
                 cycle began with the Change Year, the Applicable Amount of the
                 Executive's targeted long term incentive compensation award for
                 the most recently commenced multi-year cycle that began before
                 the Change Year,

           except that if the Executive first became a participant in Key's long
           term incentive compensation program during the Change Year, Average
           Long Term Incentive Compensation means the Applicable Amount of the
           Executive's targeted long



                                      -12-
<PAGE>   13
           term incentive compensation award for the most recently commenced
           multi-year cycle. For these purposes:

           (x)   if the plan in question provides for a series of successive
                 multi-year periods, the last year of each of which follows the
                 last year of the immediately preceding multi-year period under
                 the plan by a single year (i.e., a plan that provides for
                 possible payment of long term incentive compensation each and
                 every year for as long as the plan continues), the Applicable
                 Amount of the award for each multi-year cycle under that plan
                 shall be the full amount (i.e.: 100%) of the award for that
                 multi-year period; and

           (y)   if the plan in question provides for a series of successive
                 multi-year periods, the last year of each of which follows the
                 last year of the immediately preceding period under the plan by
                 two years (i.e., a plan that provides for possible payment of
                 long term incentive compensation every other year for as long
                 as the plan continues), the Applicable Amount of the award for
                 each multi-year cycle under that plan shall be one half of the
                 full amount (i.e.: 50%) of the award for that multi-year
                 period.

           The effect of clauses (x) and (y) is shown in the following table
           which assumes that the multi-year long term incentive compensation
           plan in question was one described in clause (x) (contemplating
           payments every year for successive three-year cycles) through the
           three-year cycle ending with the year 1999 and one described in
           clause (y) (contemplating payments every other year for successive
           four-year cycles) starting with a four-year cycle ending with the
           year 2001:

<TABLE>
<CAPTION>
 --------------------------------------------------------------------
  Multi-Year Cycle   Last Year    "Applicable Amount" of Full Award
                                       for the Multi-Year Cycle
 --------------------------------------------------------------------
<S>                  <C>  <C>     <C>
     1995-1997          1997                     100%
 --------------------------------------------------------------------
     1996-1998          1998                     100%
 --------------------------------------------------------------------
     1997-1999          1999                     100%
 --------------------------------------------------------------------
     1998-2001          2001                      50%
 --------------------------------------------------------------------
     2000-2003          2003                      50%
 --------------------------------------------------------------------
     2002-2005          2005                      50%
 --------------------------------------------------------------------
</TABLE>

As used in this Section 7.2, incentive compensation means any cash based
incentive compensation, including bonuses (but excluding signing bonuses paid to
a newly hired executive) and is calculated before any reduction on account of
deferrals; short term incentive compensation means incentive compensation for
periods of time of one year or less and long term incentive compensation means
incentive compensation for periods of time of more than one year; targeted long
term or short term incentive compensation, as the case may be, means: (i) if the
incentive compensation plan, program, or arrangement in question designates a
targeted amount or a targeted level of achievement for the Executive, it means
that targeted amount or level, (ii) if the incentive compensation plan, program,
or arrangement in question has only one level of payout for the Executive (other
than zero), it means that level (i.e. the level other than



                                      -13-
<PAGE>   14
zero), (iii) if the incentive compensation plan, program, or arrangement in
question does not designate a targeted amount or level of achievement for the
Executive but does have multiple anticipated levels of possible payout or
achievement for the Executive, it means (in each case excluding from
consideration any level that results in zero payout) the middle level of payout
or achievement for the Executive (or if there are an even number of levels, the
average of the two levels if there are only two levels or the average of the
middle two levels if there are four or more levels), and (iv) in all other
cases, the amount anticipated or projected to be paid under the plan, program,
or arrangement in question at the time the performance period in question
commenced. For purposes of calculating Average Annual Incentive Compensation
under this Section 7.2, in determining the amount of incentive compensation
(short or long term) payable to or targeted for the Executive for any past or
current incentive compensation period or cycle, if the incentive compensation
was for a partial period or cycle (such as where an executive becomes a
participant in an incentive plan after the incentive compensation period or
cycle has commenced so that the award payable to or targeted for the executive
is prorated), such incentive compensation payable to or targeted for the
Executive shall be determined as if the Executive had participated throughout
the complete incentive compensation period or cycle in question. For example,
if, with respect to a 12-month plan that would have paid the Executive incentive
compensation of $12X if the Executive had been a participant for the full plan
year, the Executive became a participant when only seven months were left in the
plan year and the Executive was therefore paid incentive compensation of only
$7X, the Executive would be treated for purposes of this Section 7.2 as if the
Executive had been a participant for the full plan year and had been paid
incentive compensation of $12X under the plan.

     7.3   BASE SALARY. The term "Base Salary" means the salary payable to the
Executive from time to time before any reduction for voluntary contributions to
the KeyCorp 401(k) Plan or any other deferral. Base Salary does not include
imputed income from payment by Key of country club membership fees or other
noncash benefits.

     7.4   CAUSE. The employment of the Executive by Key or any of its
Subsidiaries shall have been terminated for "Cause" if, after a Change of
Control and prior to the termination of employment, any of the following has
occurred:

     (a)   the Executive shall have been convicted of a felony,

     (b)   the Executive commits an act or series of acts of dishonesty in the
           course of the Executive's employment which are materially inimical to
           the best interests of Key or a Subsidiary and which constitutes the
           commission of a felony, all as determined by the vote of three
           fourths of all of the members of the Board of Directors of Key (other
           than the Executive, if the Executive is a Director of Key) which
           determination is confirmed by a panel of three arbitrators appointed
           and acting in accordance with the rules of the American Arbitration
           Association for the purpose of reviewing that determination,

     (c)   Key or any Subsidiary has been ordered or directed by any federal or
           state regulatory agency with jurisdiction to terminate or suspend the
           Executive's



                                      -14-
<PAGE>   15
           employment and such order or directive has not been vacated or
           reversed upon appeal, or

     (d)   after being notified in writing by the Board of Directors of Key to
           cease any particular Competitive Activity, the Executive shall
           intentionally continue to engage in such Competitive Activity while
           the Executive remains in the employ of Key or a Subsidiary.

If (x) Key or any Subsidiary terminates the employment of the Executive during
the two year period beginning on the date of a Change of Control and at a time
when it has "Cause" therefor under clause (c), above, (y) the order or directive
is subsequently vacated or reversed on appeal and the vacation or reversal
becomes final and no longer subject to further appeal, and (z) Key or the
Subsidiary fails to offer to reinstate the Executive to employment within ten
days of the date on which the vacation or reversal becomes final and no longer
subject to further appeal, Key or the Subsidiary will be deemed to have
terminated the Executive without Cause during the two year period beginning on
the date of the Change of Control.

     7.5   CHANGE OF CONTROL. A "Change of Control" shall be deemed to have
occurred if, at any time while this Agreement is in effect pursuant to Section 5
hereof, there is a Change of Control under any of clauses (a), (b), (c), or (d)
below. For these purposes, Key will be deemed to have become a subsidiary of
another corporation if any other corporation (which term shall, for all purposes
of this Section 7.5, include, in addition to a corporation, a limited liability
company, partnership, trust, or other organization) owns, directly or
indirectly, 50 percent or more of the total combined outstanding voting power of
all classes of stock of Key or any successor to Key.

     (a)   A Change of Control will have occurred under this clause (a) if Key
           is a party to a transaction pursuant to which Key is merged with or
           into, or is consolidated with, or becomes the subsidiary of another
           corporation and either

           (i)   immediately after giving effect to that transaction, less than
                 65% of the then outstanding voting securities of the surviving
                 or resulting corporation or (if Key becomes a subsidiary in the
                 transaction) of the ultimate parent of Key represent or were
                 issued in exchange for voting securities of Key outstanding
                 immediately prior to the transaction, or

           (ii)  immediately after giving effect to that transaction,
                 individuals who were directors of Key on the day before the
                 first public announcement of (x) the pendency of the
                 transaction or (y) the intention of any person or entity to
                 cause the transaction to occur, cease for any reason to
                 constitute at least 51% of the directors of the surviving or
                 resulting corporation or (if Key becomes a subsidiary in the
                 transaction) of the ultimate parent of Key.

     (b)   A Change of Control will have occurred under this clause (b) if a
           tender or exchange offer shall be made and consummated for 35% or
           more of the outstanding voting stock of Key or any person (as the
           term "person" is used in



                                      -15-
<PAGE>   16
           Section 13(d) and Section 14(d)(2) of the 1934 Act) is or becomes the
           beneficial owner of 35% or more of the outstanding voting stock of
           Key or there is a report filed on Schedule 13D or Schedule 14D-1 (or
           any successor schedule, form or report), each as adopted under the
           1934 Act, disclosing the acquisition of 35% or more of the
           outstanding voting stock of Key in a transaction or series of
           transactions by any person (as defined earlier in this clause (b));

     (c)   A Change of Control will have occurred under this clause (c) if
           either

           (i)   without the prior approval, solicitation, invitation, or
                 recommendation of the Key Board of Directors any person or
                 entity makes a public announcement of a bona fide intention (A)
                 to engage in a transaction with Key that, if consummated, would
                 result in a Change Event (as defined below in this clause (c)),
                 or (B) to "solicit" (as defined in Rule 14a-1 under the 1934
                 Act) proxies in connection with a proposal that is not approved
                 or recommended by the Key Board of Directors, or

           (ii)  any person or entity publicly announces a bona fide intention
                 to engage in an election contest relating to the election of
                 directors of Key (pursuant to Regulation 14A, including Rule
                 14a-11, under the 1934 Act),

           and, at any time within the 24 month period immediately following the
           date of the announcement of that intention, individuals who, on the
           day before that announcement, constituted the directors of Key (the
           "Incumbent Directors") cease for any reason to constitute at least a
           majority thereof unless both (A) the election, or the nomination for
           election by Key's shareholders, of each new director was approved by
           a vote of at least two-thirds of the Incumbent Directors in office at
           the time of the election or nomination for election of such new
           director, and (B) prior to the time that the Incumbent Directors no
           longer constitute a majority of the Board of Directors, the Incumbent
           Directors then in office, by a vote of at least 75% of their number,
           reasonably determine in good faith that the change in Board
           membership that has occurred before the date of that determination
           and that is anticipated to thereafter occur within the balance of the
           24 month period to cause the Incumbent Directors to no longer be a
           majority of the Board of Directors was not caused by or attributable
           to, in whole or in any significant part, directly or indirectly,
           proximately or remotely, any event under subclause (i) or (ii) of
           this clause (c).

           For purposes of this clause (c), the term "Change Event" shall mean
           any of the events described in the following subclauses (x), (y), or
           (z) of this clause (c):

           (x)   A tender or exchange offer shall be made for 25% or more of the
                 outstanding voting stock of Key or any person (as the term
                 "person" is used in Section 13(d) and Section 14(d)(2) of the
                 1934 Act) is or becomes the beneficial owner of 25% or more of
                 the outstanding voting stock of Key or there is a report filed
                 on Schedule 13D or Schedule 14D-1 (or any



                                      -16-
<PAGE>   17
                 successor schedule, form, or report), each as adopted under the
                 1934 Act, disclosing the acquisition of 25% or more of the
                 outstanding voting stock of Key in a transaction or series of
                 transactions by any person (as defined earlier in this
                 subclause (x)).

           (y)   Key is a party to a transaction pursuant to which Key is merged
                 with or into, or is consolidated with, or becomes the
                 subsidiary of another corporation and, after giving effect to
                 such transaction, less than 50% of the then outstanding voting
                 securities of the surviving or resulting corporation or (if Key
                 becomes a subsidiary in the transaction) of the ultimate parent
                 of Key represent or were issued in exchange for voting
                 securities of Key outstanding immediately prior to such
                 transaction or less than 51% of the directors of the surviving
                 or resulting corporation or (if Key becomes a subsidiary in the
                 transaction) of the ultimate parent of Key were directors of
                 Key immediately prior to such transaction.

           (z)   There is a sale, lease, exchange, or other transfer (in one
                 transaction or a series of related transactions) of all or
                 substantially all the assets of Key.

     (d)   A Change of Control will have occurred under this clause (d) if there
           is a sale, lease, exchange, or other transfer (in one transaction or
           a series of related transactions) of all or substantially all of the
           assets of Key.

     7.6   COMPETITIVE ACTIVITY. The Executive shall be deemed to have engaged
in "Competitive Activity" if the Executive:

     (a)   engages in any business or business activity in which Key or any of
           its Subsidiaries engages, including, without limitation, engaging in
           any business activity in the banking or financial services industry
           (other than as a director, officer, or employee of Key or any of its
           Subsidiaries), or

     (b)   serves as a director, officer, or employee of any bank, bank holding
           company, savings and loan association, building and loan association,
           savings and loan holding company, insurance company, investment
           banking or securities company, mutual fund company, or other
           financial services company other than Key or any of its Subsidiaries
           (each of the foregoing being hereinafter referred to as a "Financial
           Services Company"), or renders services of a consultative or advisory
           nature or otherwise to any such Financial Services Company; provided,
           however, this clause (b) shall not prohibit or restrict the Executive
           from serving in any such capacity with the consent of Key.

     7.7   DISABILITY. For purposes of this Agreement, the Executive's
employment will have been terminated by Key or its Subsidiary by reason of
"Disability" of the Executive only if (a) as a result of bodily injury or
sickness, the Executive has been unable to perform the Executive's normal duties
for Key or its Subsidiary for a period of 180 consecutive days, and



                                      -17-
<PAGE>   18
(b) the Executive begins to receive payments under the KeyCorp Long Term
Disability Benefit Plan not later than 30 days after the Termination Date.

     7.8   DISCONTINUED PLAN. The term "Discontinued Plan" means any Retirement
Plan and/or Savings Plan that:

     (a)   the Executive was covered by and participating in immediately before
           the occurrence of a Change of Control, and

     (b)   was, between the date of the Change of Control and the Termination
           Date, either terminated or altered in such a way as to substantially
           reduce the benefits provided to the Executive thereunder without
           having been substituted for by a similar plan providing substantially
           similar benefits to the Executive.

     7.9   GOOD REASON. The Executive shall be deemed to have "Good Reason" to
terminate the Executive's employment under this Agreement during a Window Period
if, at any time after the occurrence of a Change of Control and before the end
of the Window Period, one or more of the events listed in clauses (a) through
(c) of this Section 7.9 occurs without the written consent of the Executive:

     (a)   following notice by the Executive to Key and an opportunity by Key to
           cure, the Executive determines in good faith that the Executive's
           position, responsibilities, duties, or status with Key are at any
           time materially less than or reduced from those in effect before the
           Change of Control or that the Executive's reporting relationships
           with superior executive officers have been materially changed from
           those in effect before the Change of Control;

     (b)   following notice by the Executive to Key and an opportunity by Key to
           cure, the Executive is excluded from full participation in any
           incentive compensation plan or stock option, stock appreciation, or
           similar equity based plan in which similarly situated executives of
           Key and its Subsidiaries generally participate; or

     (c)   Key's headquarters, if it was the Executive's principal place of
           employment before the Change of Control, is relocated outside of the
           greater Cleveland metropolitan area. (If the Executive's principal
           place of employment before the Change of Control was not at Key's
           headquarters, then this clause (c) shall not be applicable.)

For purposes of clauses (a) and (b), Key will be deemed to have had an
opportunity to cure and to have failed to effect a cure if the circumstance
otherwise constituting Good Reason persists (as determined in good faith by the
Executive) for more than seven calendar days after the Executive has given
notice to Key of the existence of that circumstance.

     7.10  IMPERMISSIBLE. The term "Impermissible," when used in the context of
the Executive's continued coverage by and participation in any of the Retirement
Plans or Savings Plans shall mean that such a continuation would violate the
provisions of any such plan, would cause any such plan that is or is intended to
be qualified under Section 401(a) of the Internal



                                      -18-
<PAGE>   19
Revenue Code to fail to be so qualified, would require shareholder approval, or
would be unlawful.

     7.11  MANDATORY RELOCATION. A "Mandatory Relocation" shall have occurred
if, at any time after a Change of Control, the Executive is required to relocate
the Executive's principal place of employment for Key or its Subsidiary without
the Executive's written consent more than 35 miles from where the Executive was
located prior to the Change of Control.

     7.12  REDUCTION OF BASE SALARY. A "Reduction of Base Salary" shall have
occurred if the Base Salary of the Executive is reduced at any time after a
Change of Control.

     7.13  RELEVANT PLANS. The term "Relevant Plans" means:

     (a)   all Retirement Plans and Savings Plans that the Executive was covered
           by and participating in immediately before the Termination Date, and

     (b)   all Discontinued Plans.

Reference to a "Relevant Plan," in the singular, means any of the Relevant
Plans.

     7.14  RETIREMENT PLANS. The term "Retirement Plans" means the KeyCorp Cash
Balance Pension Plan and the Supplemental Retirement Plan, each as from time to
time amended, restated, or otherwise modified, and any plan that, after the date
of this Agreement, succeeds, replaces, or is substituted for any such plan, and
all retirement plans of any nature maintained by Key or any of its Subsidiaries
in which the Executive was participating prior to the Termination Date.
Reference to a "Retirement Plan," in the singular, means any of the Retirement
Plans.

     7.15  SAVINGS PLANS. The term "Savings Plans" means and includes the
KeyCorp 401(k) Savings Plan and the KeyCorp Excess 401(k) Savings Plan, in both
cases, as from time to time amended, restated, or otherwise modified, including
any plan that, after the date of this Agreement, succeeds, replaces, or is
substituted for either such plan, and all salary reduction, savings,
profit-sharing, or stock bonus plans (including, without limitation, all plans
involving employer matching contributions, whether or not constituting a
qualified cash or deferred arrangement under Section 401(k) of the Internal
Revenue Code), maintained by Key or any of its Subsidiaries in which the
Executive was participating prior to the Termination Date. Reference to a
"Savings Plan," in the singular, shall mean any of the Savings Plans.

     7.16  SUPPLEMENTAL RETIREMENT PLAN. The term "Supplemental Retirement Plan"
means the KeyCorp Supplemental Retirement Plan, the KeyCorp Excess Cash Balance
Pension Plan, the KeyCorp Supplemental Retirement Plan for Key Executives, the
KeyCorp Supplemental Retirement Benefit Plan, and the KeyCorp Executive
Supplemental Pension Plan, each as from time to time amended, restated, or
otherwise modified, and any plan that, after the date of this Agreement,
succeeds, replaces, or is substituted for any of such plans.



                                      -19-
<PAGE>   20
     7.17  SUBSIDIARY. A "Subsidiary" means any corporation, bank, partnership,
or other entity a majority of the voting control of which is directly or
indirectly owned or controlled at the time in question by Key.

     7.18  TERMINATION DATE. The term "Termination Date" means the date on which
the Executive's employment with Key and its Subsidiaries terminates.

     7.19  WINDOW PERIOD. The term "Window Period," with respect to any
particular Change of Control, means the three-month period beginning on the date
that falls on the same day of the month as the date of the Change of Control in
the fifteenth month after the month in which the Change of Control occurs. If at
any time there has been more than one Change of Control, there shall be a
separate Window Period with respect to each such Change of Control.

     IN WITNESS WHEREOF, the parties have executed this Agreement as of the date
first written above.

                                        KEYCORP

                                        By /s/ Robert W. Gillespie
                                           ---------------------------------
                                        Robert W. Gillespie
                                        Chairman and Chief Executive Officer

                                        THE "EXECUTIVE"



                                        /s/ William B. Summers, Jr.
                                        ------------------------------------
                                        WILLIAM B. SUMMERS, JR.




                                      -20-
<PAGE>   21
                                    EXHIBIT A

                               WAIVER AND RELEASE

                  DO NOT SIGN WITHOUT READING AND UNDERSTANDING



In consideration of the payments to be made to me following termination of my
employment with KeyCorp pursuant to the agreement between KeyCorp and me dated
as of November 20, 1997 (the "Change of Control Agreement"), which payments I
acknowledge I am not entitled to receive without execution of this Waiver and
Release, and which payments will not commence earlier than eight days after the
execution of this Waiver and Release, I, for myself, my heirs, administrators,
executors, and assigns, release and discharge KeyCorp, its affiliates,
subsidiaries, divisions, successors, and assigns and the employees, officers,
directors, and agents thereof (collectively referred to throughout this Waiver
and Release as "Key") from any and all causes of action, charges of
discrimination, proceedings, or claims of every kind, nature, and character,
arising out of or relating to my employment with Key and the termination of my
employment with Key based upon or related to any contention (i) that my
employment terminated because of any tortious, wrongful, unlawful, or improper
conduct or act or in violation or breach of any express or implied contract or
agreement, or (ii) that Key engaged in any discriminatory act, event, pattern,
or practice involving age, religion, creed, sex, national origin, ancestry,
handicap, disability, veteran status, marital status, race, or color, or the
continuing or future effects thereof (including, without limitation, the federal
Age Discrimination in Employment Act, 29 U.S.C. ss.621 et seq., or any similar
state law).

I warrant that no promise or inducement has been offered to me other than as set
forth in the Change of Control Agreement, that I am relying on no other
statement or representation by Key, and that I have not assigned any of my
rights. I have read this Waiver and Release; I have had a full opportunity to
consider it (including the opportunity to consult with an attorney of my
choice); and I understand that by signing it I am giving up important rights,
including any right to sue under federal, state, or local law. I also verify
that my entering into this Waiver and Release is wholly voluntary.

I further warrant that:

     (a) I understand that I am specifically waiving rights or claims under the
     federal Age Discrimination in Employment Act, 29 U.S.C. ss.621 et seq.;

     (b) I understand that I am not hereby waiving any rights or claims that may
     arise after this Waiver and Release is executed by me;

     (c) I understand that this Waiver and Release is being given by me in
     exchange for consideration that is more valuable to me than what I am
     entitled to without the Change of Control Agreement and the execution of
     this Waiver and Release;


<PAGE>   22
                                    EXHIBIT A
                                    (CONT'D)



     (d) I have been advised in writing by Key that I should have, at my
     expense, an attorney of my choice review this Waiver and Release;

     (e) I have been advised by Key that I may take up to _____ days from
     receipt of this Waiver and Release to determine whether to execute the
     same; and

     (f) I have been advised by Key that this Waiver and Release may be revoked
     by me within seven (7) days following execution of this Waiver and Release
     whereupon this Waiver and Release shall be null and void.


IN WITNESS WHEREOF, I have hereby set my hand this _________ day of
_______________, ____.


Witness:





_________________________________              _________________________________


<PAGE>   23
                                    EXHIBIT A
                                    (CONT'D)



     ACKNOWLEDGMENT OF RECEIPT OF WAIVER AND RELEASE

     I do hereby acknowledge that on _____________________, ____, I received a
copy of the Waiver and Release which is attached hereto, and I understand that I
have _____* days from the date of receipt of the Waiver and Release to determine
whether to execute it.




Witness:_________________________              _________________________________




*to be completed the same as clause (e) of the Waiver and Release.


<PAGE>   24
                                    EXHIBIT A
                                    (CONT'D)

Director of Human Resources
KeyCorp
127 Public Square
Cleveland, Ohio 44114




Re:  WAIVER AND RELEASE

Dear Sir or Madam:

     On ________ __, ____, I executed a Waiver and Release in favor of KeyCorp.
More than seven (7) days have elapsed since I executed the Waiver and Release. I
have at no time revoked my acceptance or execution of the Waiver and Release
and, accordingly, I hereby request that KeyCorp commence making the payments due
to me under my Change of Control Agreement.

                                               Very truly yours,


Witness:


_________________________________              _________________________________





<PAGE>   1
                                                                   Exhibit 10.26

                                    KEYCORP

                      SUPPLEMENTAL RETIREMENT BENEFIT PLAN

                            RESTATED AUGUST 16, 1990

                                    PREAMBLE


     The purpose of this Supplemental Retirement Benefit Plan is to provide
certain employees with supplemental retirement benefits. It is intended that
this Plan will aid in attracting and retaining employees of exceptional ability
by providing them with this benefit. This Plan is effective as of January 1,
1981.

                                   ARTICLE I

                                  DEFINITIONS

     For the purposes herein, the following terms shall have the meaning
indicated:

     1.1   BOARD. "Board" shall mean the Board of Directors of KeyCorp as from
time to time constituted.

     1.2   CREDITED SERVICE. "Credited Service" shall mean the same period of
time as constitutes Credited Service for that Participant under the Pension Plan
except that:

           (a)   It shall not be subject to a thirty-five (35) year maximum, and

           (b)   It shall continue to accrue during periods of total and
            permanent disability to the extent provided by Article VI hereof.



PAGE 1 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   2
     1.3   EFFECTIVE DATE. "Effective Date" shall mean January 1, 1981.

     1.4   EMPLOYEE. "Employee" shall mean any person regularly employed by the
Employer, including officers, but not including directors unless a director is
also an officer or employee of the Employer, nor attorneys or other persons
doing independent professional work who are retained by the Employer.

     1.5   EMPLOYER. "Employer" shall mean KeyCorp and all of its wholly owned
subsidiaries, each with respect to its own Employees.

     1.6   FINAL AVERAGE SALARY. "Final Average Salary" shall mean the average
of the annual Salary of a Participant for the highest three (3) calendar years
out of the last five (5) calendar years preceding the Participant's termination
of employment; if the Participant has less than three (3) years of employment,
the average shall be for all of the Participant's years of employment. If the
Participant is not compensated for all or a part of a year in such period
because of an absence, the number of complete months in which the Participant
received no compensation during such year shall be disregarded in determining
Final Average Salary.

     1.7   INCENTIVE COMPENSATION. "Incentive Compensation" shall mean amounts
payable to a Participant under the KeyCorp Executive Incentive Compensation
Plan.




PAGE 2 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   3
     1.8    PARTICIPANT. "Participant" shall mean an Employee entitled to
participate in this Plan in accordance with Article II hereof.

     1.9    PENSION PLAN. "Pension Plan" shall mean the KeyCorp Pension Plan as
amended from time to time.

     1.10   PLAN. "Plan" shall mean the KeyCorp Supplemental Retirement Benefit
Plan for Key Executives as contained herein or as amended from time to time.

     1.11   PLAN YEAR. "Plan Year" shall mean the calendar year.

     1.12   SALARY. "Salary" shall mean the base salary and Incentive
Compensation of an Employee exclusive of bonuses, overtime pay and other extra
compensation. For this purpose, the basic salary of an Employee shall include:

            (a)   Amounts that are the subject of a deferred compensation
     agreement between the Employee and the Employer;

            (b)   Amounts that are the subject of a Salary Reduction Agreement
     within the meaning of the Keycorp Profit Sharing Plus Plan; and

            (c)   Amounts that are the subject of a salary reduction arrangement
     between the Employee and the Employer in accordance with Internal Revenue
     Code Section 125.

     1.13   SERVICE. "Service" shall mean the same period of time as constitutes
Service for that Participant under the Pension Plan.



PAGE 3 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   4
                                   ARTICLE II

                                 PARTICIPATION

     2.1   GENERAL RULE.

           (a)   PARTICIPATION PRIOR TO JANUARY 1, 1988. Each Employee who was a
     Participant as of December 31, 1987 shall continue to be a Participant
     provided that he continues to meet the requirement for eligibility.

           (b)   PARTICIPATION SUBSEQUENT TO DECEMBER 31, 1987. Except as may be
     provided in an applicable Appendix to the Plan, any other Employee shall
     become a participant on the January 1 coincident with or next following his
     designation by the Board as being eligible for benefits under the Plan.

     2.2   REEMPLOYMENT OF PARTICIPANT. A Participant who has terminated his
employment and subsequently is reemployed shall become a Participant immediately
upon his reemployment provided that the Board again designates him for
participation in the Plan.

     2.3   PROSPECTIVE CHANGES IN PARTICIPATION REQUIREMENTS. The Employer, in
its sole discretion, reserves the right to alter the requirements for
participation in Section 2.1 at any time and from time to time; provided,
however, that any such change shall not cause any Employee who became a Plan
Participant hereunder prior to the effective date of such change to become
ineligible hereunder by virtue of such change.





PAGE 4 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   5
     2.4   VESTING. A Participant shall be one hundred percent (100%) vested in
benefits under this Plan upon completion of five (5) years of Credited Service.


                                  ARTICLE III

                             RETIREMENT CONDITIONS

     3.1   NORMAL RETIREMENT. Except as may be provided in an applicable
Appendix to the Plan, the Normal Retirement Date of a Participant shall be the
earliest of:

           (a)   The first day of the month coinciding with or next following
     the date he attains the age of sixty-five (65); or

           (b)   The first day of the month coinciding with or next following
     the date that the Participant both attains the age of sixty-two (62) and
     completes fifteen (15) years of Credited Service.

     3.2   DELAYED RETIREMENT DATE. Participant may continue in the employment
of the Employer beyond his Normal Retirement Date, but, to the extent permitted
by applicable law, he may continue in the employment of the Employer beyond his
seventieth (70th) birthday only if agreed to by the Employer. To the extent
permitted by applicable law, a Participant continuing in employment beyond his
seventieth (70th) birthday shall retire from the employment of the Employer on
the first day of the month coinciding with or next following the end of the last
approved period of employment.





PAGE 5 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   6
     3.3   EARLY RETIREMENT DATE. A Participant may retire from employment of
the Employer prior to his Normal Retirement Date, on the first day of any month
coinciding with or following the date on which he has either attained the age of
sixty (60), or both attained the age of fifty (50) and completed at least
fifteen (15) years of Credited Service.



                                   ARTICLE IV

                             RETIREMENT ALLOWANCES

     4.1   NORMAL RETIREMENT ALLOWANCE. A Participant shall, upon retirement at
his Normal Retirement Date, receive a monthly retirement allowance which shall
commence on such retirement date and shall be payable in the form and over such
duration as elected by the Participant. The amount of each such retirement
allowance shall be equal to (a) plus (b) minus (c) as follows:

           (a)   One-twelfth (1412) of seventy-five percent (75%) of his Final
     Average Salary reduced by TWO (2) PERCENTAGE POINTS FOR THE NUMBER OF YEARS
     BY WHICH THE PARTICIPANT'S TOTAL YEARS OF CREDITED SERVICE AT HIS NORMAL
     RETIREMENT DATE IS LESS THAN TWENTY-FIVE (25) years (rounded down to the
     nearest whole year), multiplied by a fraction, the numerator of which is
     the Participant's years of Credited Service earned prior to January 1,
     1988, and the denominator of which is the Participant's total years of
     Credited Service at his Normal Retirement Date.



PAGE 6 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   7
           (b)   One-twelfth (1/12) of sixty-five percent (65%) of his Final
     Average Salary reduced by two and six-tenths (2.6) percentage points for
     the number of years by which the Participant's total years of Credited
     Service at his Normal Retirement Date is less than twenty-five (25) years
     (rounded down to nearest whole year), multiplied by a fraction, the
     numerator of which is the Participant's years of Credited Service earned
     after December 31, 1987, and the denominator of which is the Participant's
     total Years of Credited Service at his Normal Retirement Date.

           (c)   The sum of:

                 (i)   His monthly retirement benefit under the Pension Plan
           determined at his Normal Retirement Date; and

                 (ii)  His monthly Primary Social Security Benefit as defined in
           the Pension Plan.

     4.2   DELAYED RETIREMENT ALLOWANCE. Upon retirement after his Normal
Retirement Date, a Participant shall receive a monthly allowance which shall
commence on the first day of the month coincident with or next following the
date of such retirement and shall be payable in the form and over such duration
as elected by the Participant pursuant to Section 4.5. The amount of each such
monthly retirement allowance shall be computed in the same manner as the Normal
Retirement Allowance except that Final Average Salary and Credited Service will
be determined as of the Delayed Retirement Date.





PAGE 7 SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   8
     4.3   EARLY RETIREMENT ALLOWANCE. Upon retirement at his Early Retirement
Date, a Participant shall receive a monthly retirement allowance, which shall
commence on the first day of any month coinciding with or preceding his Normal
Retirement Date and shall be payable in the form and over such duration as
elected by the Participant pursuant to Section 4.5. The amount of each such
monthly retirement allowance shall be equal to the product of items (a), (b) and
(c) below:

           (a)   A monthly retirement allowance determined in the same manner as
     for retirement at his Normal Retirement Date except that:

                 (i)   Credited Service shall be determined as if the
           Participant had in fact continued in active employment until his
           Normal Retirement Date; and

                 (ii)  Final Average Salary shall be determined as of the date
           of his actual retirement.

           (b)   The ratio that the Participant's Credited Service to the date
     of his actual retirement bears to the Credited Service that he would have
     had if he had continued in employment until his Normal Retirement Date. For
     this purpose, the Normal Retirement Date of a Participant shall be the
     earliest date on which the Participant could have retired under Section
     3.1.

           (c)   Actuarial reduction factors which take into account the
     commencement of benefits prior to a Participant's Normal Retirement Date.
     Such actuarial




PAGE 8 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   9
     reduction factors shall be the same factors as are then applicable under
     the Pension Plan with respect to the commencement of benefits before a
     Participant's Normal Retirement Date under the Pension Plan.

     4.4   VESTED TERMINATION ALLOWANCE. A vested Participant, who terminates
before his Early Retirement Date, shall receive a monthly retirement allowance,
which shall commence on the first day of the month coinciding with or next
following his sixty-fifth (65th) birthday and shall be payable in the form and
over such duration as elected by the Participant pursuant to Section 4.5. The
amount of each such monthly retirement allowance shall be equal to the product
of items (a) and (b) below:

           (a)   A monthly retirement allowance determined in the same manner as
     for retirement at his Normal Retirement Date except that:

                 (i)   Credited Service shall be determined as if the
           Participant had in fact continued in active employment until his
           sixty-fifth (65th) birthday; and

                 (ii)  Final Average Salary shall be determined as of the date
           of his actual termination.

           (b)   The ratio that the Participant's Credited Service to the date
     of his actual termination bears to the Credited Service that he would have
     had if he had continued in employment until his sixty-fifth (65th)
     birthday.

     4.5   OPTIONAL METHODS OF RETIREMENT PAYMENTS. The benefits hereunder shall
be paid in accordance with the optional



PAGE 9 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN 


<PAGE>   10
method of retirement payment that has been elected by the Participant at the
time of initial Plan participation. The Participant may elect one of the
following payment forms:

           (a)   Joint and fifty percent (50%) survivor benefit.

           (b)   Joint and one hundred percent (100%) survivor benefit.

           (c)   Ten (10) year certain and life.

           (d)   Fifteen (15) year certain and life.

           (e)   Single life annuity.

     The same actuarial reduction factors and method of calculating actuarial
equivalence under the KeyCorp Pension Plan (1989 Restatement) shall be
applicable under this Plan. Any such optional method of retirement payment shall
be the actuarial equivalent of the actual dollar amount of lifetime retirement
allowance otherwise payable from this Plan after adjustment for the benefit
payable from the KeyCorp Pension Plan (1989 Restatement) and the Primary Social
Security Benefit.

     4.6   SPECIAL RULES WITH REGARD TO CALCULATION OF RETIREMENT ALLOWANCES.
The following special rules shall be applicable with regard to the calculation
of retirement allowances under the Plan:

           (a)   A Participant's monthly retirement benefit under the Pension
     Plan shall mean the benefit to which the Participant is or, upon proper
     application, would be, entitled under the Pension Plan. For this purpose,
     the benefit to which the Participant would be entitled under the Pension
     Plan is the benefit which he could receive if he elected to




PAGE 10 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   11
     commence payments at the earliest time available under the Pension Plan,
     notwithstanding when he actually elects to have benefits commence.

           (b)   The Participant's Primary Social Security Benefit shall mean
     the Primary Social Security Benefit payable, if proper application were
     made, when the Participant retires under this Plan.

     If a Participant is not eligible for such Primary Social Security Benefit
upon his retirement under this Plan, and upon proper application would not be so
entitled, then no Primary Social Security Benefit shall be taken into account
under Section 4.1 until the earliest date at which he is eligible to receive
such benefits if proper application were made. In such an event, the Primary
Social Security Benefit to which such Participant is or, upon proper
application, would be entitled at such earliest date shall be taken into account
under Section 4.1 in calculating his benefits under this Plan from and after
such date. Once such Primary Social Security Benefits are taken into account
under Section 4.1, any subsequent change in the Participant's Primary Social
Security Benefits (whether such change is the result of applying a
cost-of-living increase, or recomputing the benefit based upon more recent
compensation or otherwise) shall be disregarded.

           (c)   If a Participant is not a participant in the Pension Plan, his
     benefit will be determined without




PAGE 11 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   12
     reference to the amount of his benefit under the Pension Plan specified in
     Section 4.1; provided, however, that if such Participant is a participant
     in a defined benefit pension plan qualified under Internal Revenue Code
     Section 401(a), maintained by the Employer or any subsidiary thereof, other
     than the Pension Plan, then the benefit payable to such Participant under
     such other plan, determined in accordance with subsection (a) above, shall
     be applied in lieu of the amount of his benefit under the Pension Plan
     specified in Section 4.1.

           (d)   If a Participant is entitled to receive a benefit from the
     Pension Plan and also from another defined benefit pension plan qualified
     under Internal Revenue Code Section 401(a), maintained by the Employer or
     any subsidiary thereof, then the amount payable from such other plan,
     determined in accordance with subsection (a) above, shall be added to the
     amount of his benefit under the Pension Plan taken into account in
     accordance with Section 4.1.

           (e)   Specific exceptions to the provisions of the Plan related to
     the calculation of Retirement Allowances shall be governed by the
     Appendices which are incorporated as part of this Plan.



PAGE 12 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   13
                                   ARTICLE V

                                 DEATH BENEFITS

     5.1   DEATH PRIOR TO RETIREMENT.

           (a)   If a Participant dies in active employment and prior to
     becoming eligible for either an Early Retirement Allowance or a Normal
     Retirement Allowance hereunder, no death benefit shall be payable from this
     Plan.

           (b)   If a Participant dies in active employment but after becoming
     eligible for either an Early Retirement Allowance or a Normal Retirement
     Allowance, and is survived by his spouse, a monthly retirement allowance
     shall be paid to his surviving spouse commencing on the first day of the
     month coincident with or next following his date of death and continuing on
     the first day of each month thereafter during his spouse's lifetime. Each
     such monthly retirement allowance shall equal seventy-five percent (75%) of
     the monthly retirement allowance to which the Participant would have been
     entitled had he retired on his date of death.

                 For the purpose of calculating this death benefit only, the
     following special rules apply with respect to the calculation of the
     Primary Social Security Benefit which the Participant would have been
     entitled to receive:

                 (i)   If both the Participant had attained his sixty-second
           (62nd) birthday and his spouse had attained her sixtieth (60th)
           birthday on the Participant's date of death, then the Primary
           Social

PAGE 13 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   14
           Security Benefit to which the Participant would have been entitled
           had he retired on his date of death instead of dying and then
           commenced receiving Social Security benefits will be applied.

                 (ii)  In all other cases, the Primary Social Security Benefit
           shall be deemed to be zero.

     5.2   DEATH AFTER COMMENCEMENT OF RETIREMENT ALLOWANCE. Except as provided
in Section 4.5, all rights to any benefits under the Plan will cease upon the
death of any Participant for whom retirement allowances have commenced.



                                   ARTICLE VI

                              DISABILITY BENEFITS

     6.1   TOTAL AND PERMANENT DISABILITY DEFINED. Total and permanent
disability shall mean such disability as, after the expiration of the waiting
period provided by law, will entitle the Participant to receive disability
benefit payments in accordance with Title II of the United States Social
Security Act.

     6.2   TERMINATION PRIOR TO TEN (10) YEARS OF CREDITED SERVICE. A
Participant who terminates his employment with the Employer because of total and
permanent disability and who has completed less than ten (10) years of Credited
Service at such time shall not thereby be entitled to any benefits from the
Plan.



PAGE 14 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   15
     6.3   TERMINATION AFTER TEN (10) YEARS OF CREDITED SERVICE. A Participant
who terminates his employment with the Employer because of total and permanent
disability and who has completed ten (10) or more years of Credited Service
shall be subject to whichever of the following subsections shall be. applicable:

           (a)   If he shall (after the applicable statutory waiting period) be
     continuously disabled and entitled to Social Security disability benefits
     until his attainment of age sixty-five (65), then he shall receive a
     monthly retirement allowance from this Plan commencing upon the first day
     of the month coincident with or next following the attainment of his
     sixty-fifth (65th) birthday and payable on the first day of each month
     thereafter for his remaining lifetime. Such monthly retirement allowance
     shall be determined in the same manner as for retirement at his Normal
     Retirement Date, except that:

                 (i)   Credited Service shall be determined as if the
           Participant had in fact continued in active employment until his
           sixty-fifth (65th) birthday, and

                 (ii)  Final Average Salary shall be determined as of the date
           of his actual termination of employment due to disability.

           (b)   If he shall (after the applicable statutory waiting period) not
     be continually disabled and entitled to Social Security disability benefits
     until his attainment of age sixty-five (65), he shall not be entitled to a

PAGE 15 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN 



<PAGE>   16
     disability benefit from this Plan, but shall be subject to the provisions
     of Section 6.4 hereof.

     6.4   RECOVERY FROM DISABILITY PRIOR TO NORMAL RETIREMENT DATE. If a
Participant who became totally and permanently disabled thereafter recovers from
such disability prior to attaining age sixty-five (65) (as evidenced solely by
the fact that he is no longer eligible for Social security disability benefits),
then his benefits from this Plan shall be determined as follows:

           (a)   If he returns to employment with the Employer upon such
     recovery, then he shall not be entitled to any disability benefits in
     accordance with this Article VI. For the purpose of determining his
     entitlement to, and amount of, benefits under any other provision of this
     Plan, however, his period of Credited Service and Service shall include the
     period during which he was totally and permanently disabled.

           (b)   If he fails to return to employment with the Employer upon such
     recovery, then he shall not be entitled to any disability benefits in
     accordance with this Article VI. This shall not, however, deprive him of
     the benefits, if any, to which he is otherwise entitled under this Plan
     based upon his age, Credited Service, Service and Final Average Salary, as
     of his termination of employment due to disability.



PAGE 16 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   17
                                  ARTICLE VII

                                 ADMINISTRATION

     7.1   CONTRIBUTIONS BY PARTICIPANTS. No contributions by Participants shall
be required or permitted under this Plan.

     7.2   CONTRIBUTIONS BY EMPLOYER.

           (a)   This Plan is intended to be an unfunded plan maintained
     primarily to provide deferred compensation benefits for a select group of
     management or highly compensated employees.

           (b)   The benefits provided by this Plan shall not be prefunded and a
     trust fund shall not be established to fund such benefits. The Employer
     will make each benefit payment directly to the Plan Participant when due
     and the Employer recognizes a general creditor claim against the Employer
     with respect to each benefit payment as and when due.

     7.3   DESIGNATION AND DUTIES OF ADMINISTRATOR. The Board shall designate
the administrator of this Plan who shall administer this Plan and who shall
serve until the Board designates another administrator. All decisions of such
administrator with respect to the administration of this Plan shall be final and
binding upon the Employer, the Participants and all other parties hereto.

     7.4   AMENDMENT. The Board shall have the right at any time, and from time
to time, to amend, in whole or in part, any or all of the provisions of this
Plan. However, no such amendment shall reduce or eliminate any benefit to which
the



PAGE 17 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   18
Participant would then be entitled to receive (based upon his age, Credited
Service, Service and Final Average Salary as of the date of such amendment) as
of the date of such amendment.

     7.5   PLAN TERMINATION. The Board shall have the right at any time to
terminate this Plan. However, no such termination shall reduce or eliminate any
benefit to which the Participant would then be entitled to receive (based upon
his age, Credited Service, Service and Final Average Salary as of the date of
such termination) as of the date of such termination.


                                  ARTICLE VIII

                               CLAIMS PROCEDURES

     8.1   CLAIM. The Committee shall establish rules and procedures to be
followed by Participants and Beneficiaries in (a) filing claims for benefits,
and (b) for furnishing and verifying proofs necessary to establish the right to
benefits in accordance with the Plan, consistent with the remainder of this
Article. Such rules and procedures shall require that claims and proofs be made
in writing and directed to the Committee.

     8.2   REVIEW OF CLAIM. The Committee shall review all claims for benefits.
Upon receipt by the Committee of such a claim, it shall determine all facts
which are necessary to establish the right of the claimant to benefits under the
provisions of the Plan and the amount thereof as herein provided within ninety
(90) days of receipt of such claim. If prior to the expiration of the initial
ninety (90) day period, the



PAGE 18 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   19
Committee determines additional time is needed to come to a determination on the
claim, the Committee shall provide written notice to the Participant,
Beneficiary or other claimant of the need for the extension, not to exceed a
total of one hundred eighty (180) days from the date the application was
received.

     8.3   NOTICE OF DENIAL OF CLAIM. In the event that any Participant,
Beneficiary or other claimant claims to be entitled to a benefit under the Plan,
and the Committee determines that such claim should be denied in whole or in
part, the Committee shall, in writing, notify such claimant that the claim has
been denied, in whole or in part, setting forth the specific reasons for such
denial. Such notification shall be written in a manner reasonably expected to be
understood by such claimant and shall refer to the specific sections of the Plan
relied on, shall describe any additional material or information necessary for
the claimant to perfect the claim and an explanation of why such material or
information is necessary, and where appropriate, shall include an explanation of
how the claimant can obtain reconsideration of such denial.

     8.4   RECONSIDERATION OF DENIED CLAIM.

           (a)   Within sixty (60) days after receipt of the notice of the
     denial of a claim, such claimant or duly authorized representative may
     request, by mailing or delivery of such written notice to the Committee, a
     reconsideration by the Committee of the decision denying the claim. If the
     claimant or duly authorized representative fails to



PAGE 19 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   20
     request such a reconsideration within such sixty (60) day period, it shall
     be conclusively determined for all purposes of this Plan that the denial of
     such claim by the Committee is correct. If such claimant or duly authorized
     representative requests a reconsideration within such sixty (60) day
     period, the claimant or duly authorized representative shall have thirty
     (30) days after filing a request for reconsideration to submit additional
     written material in support of the claim, review pertinent documents, and
     submit issues and comments in writing.

           (b)   After such reconsideration request, the Committee shall
     determine within sixty (60) days of receipt of the claimant's request for
     reconsideration whether such denial of the claim was correct and shall
     notify such claimant in writing of its determination. The written notice of
     decision shall be in writing and shall include specific reasons for the
     decision, written in a manner calculated to be understood by the claimant,
     as well as specific references to the pertinent Plan provisions on which
     the decision is based. In the event of special circumstances determined by
     the Committee, the time for the Committee to make a decision may be
     extended by an additional sixty (60) days upon written notice to the
     claimant prior to the commencement of the extension. If such determination
     is favorable to the claimant, it shall be binding and conclusive. If such
     determination is adverse to such claimant, it shall be



PAGE 20 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   21

     binding and conclusive unless the claimant or duly authorized
     representative notifies the Committee within ninety (90) days after the
     mailing or delivery to the claimant by the Committee of its determination
     that claimant intends to institute legal proceedings challenging the
     determination of the Committee and actually institutes such legal
     proceedings within one hundred eighty (180) days after such mailing or
     delivery.

     8.5   EMPLOYER TO SUPPLY INFORMATION. To enable the Committee to perform 
its functions, the Employer shall supply full and timely information to the
Committee of all matters relating to the retirement, death or other cause for
termination of service of all Participants, and such other pertinent facts as
the Committee may require.


                                   ARTICLE IX

                                 MISCELLANEOUS

     9.1   HEADINGS AND SUBHEADINGS. The headings and subheadings in the Plan
have been inserted for convenience of reference only and are to be ignored in
any construction of the provisions hereof.

     9.2   GENDER AND NUMBER. Whenever any words are used herein in the
masculine gender they shall be construed as though they were also used in the
feminine gender in all cases where they would so apply, and whenever any words
are used herein in



PAGE 21 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN

<PAGE>   22
the singular form they shall be construed as though they were also used in
plural form in all cases where they would so apply.

     9.3   CONSTRUCTION OF PLAN. This Plan shall be construed according to the
laws of the State of New York and all provisions hereof shall be administered
according to the laws of such State.

     9.4   EMPLOYEE'S RIGHTS. Neither the establishment of this Plan, nor any
modification thereof, nor the payment of any benefits, shall be construed as
giving to an Employee or other person, any legal or equitable right against the
Employer, or any officer or Employee thereof, except as herein provided. Under
no circumstances shall the terms of employment of an Employee be modified or in
any way affected hereby.

     9.5   VESTED INTEREST. No Plan Participant or other Employee shall have a
vested interest with respect to this Plan except as specifically provided
herein.

     9.6   RECEIPT OR RELEASE. Any payment to an Employee, contingent annuitant,
beneficiary, or to their legal representatives, in accordance with the
provisions of the Plan, shall to the extent thereof be in full satisfaction of
all claims hereunder against the Employer, who may require such Employee,
contingent annuitant, beneficiary or legal representative, as a condition
precedent to such payment, to execute a receipt and release therefor in such
form as shall be determined by the Employer.

     9.7   SPENDTHRIFT CLAUSE. Except insofar as may be contrary to any
applicable law, no payment of any benefit under the



PAGE 22 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   23
Plan shall be assignable and no such payment or contribution shall be subject to
the claims of any creditor.

     9.8   FACILITY OF PAYMENTS. If any Employee, contingent annuitant or
beneficiary is a minor or is, in the judgment of the administrator, otherwise
legally incapable of personally receiving and giving a valid receipt for any
payment due him under the Plan, the administrator may, unless and until claim
shall have been made by a duly appointed guardian or legal representative of
such person, make such payment or any part thereof to such person's spouse,
child, parent, brother or sister, or other person deemed by the administrator to
have incurred expense for or assumed responsibility for the expenses of such
person. Any payment so made shall be in complete discharge of any liability
under the Plan for such payment.

     9.9   DELEGATION OF AUTHORITY BY THE EMPLOYER. Whenever the Employer, under
the terms of this Agreement, is permitted or required to do or perform any act
or matter or thing, it shall be done and performed by any officer thereunto duly
authorized by its Board of Directors.



PAGE 23 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   24

     IN WITNESS WHEREOF, KEYCORP has caused its corporate seal to be affixed
hereto and these presents to be executed by its duly authorized corporate
officers, this 16th day of August, 1990, to be effective as of September 1,
1990.




(Seal)                                    KEYCORP

ATTEST


/s/ Robert W. Bouchard                       By /s/ Victor J. Riley, Jr.
- -------------------------------              -------------------------------
Secretary                                    Chairman, President and
                                             Chief Executive Officer




PAGE 24 - SUPPLEMENTAL RETIREMENT BENEFIT PLAN


<PAGE>   25
                                   APPENDIX A



Special Provisions Applicable to Employees of Howe & Rusling, Inc.

1.   PARTICIPATION (PLAN REFERENCE: SECTION 2.1).

     The following Employees of Howe & Rusling, Inc. shall become Participants
     as of the date on which Howe & Rusling, Inc. became a wholly owned
     subsidiary of Key Advisory Services, Inc.:

     Thomas G. Rusling
     Jack L. Anderson
     Robert B. Wolf

2.   SERVICE AND CREDITED SERVICE (PLAN REFERENCE: SECTION I).

     For the purpose of determining the benefit payable to any Participant
     listed in Section 1 above, the Service and Credited Service of such a
     Participant shall be determined as if the Employer of each such Participant
     had been an Employer under the Pension Plan throughout the period that the
     Participant was in the employ of such Employer.


<PAGE>   26
                                   APPENDIX B



Special Provisions Applicable to Listed Employees.

1.   PARTICIPATION (PLAN REFERENCE: SECTION 2.01).

     The following Employees shall be Participants in the Plan, notwithstanding
     the provisions of Section 2.01.

     Kevin I. Sullivan (IN PAY STATUS)
     Carl N. Wenger

2.   CREDITED SERVICE (PLAN REFERENCE: SECTION I).

     The Credited Service of a Participant whose name is listed in Section 1
     above, who satisfies the requirements of Section 2.01, and who retires in
     accordance with the terms of Article III, shall be equal to the sum of (1)
     the Credited Service of such Participant under the Pension Plan plus (2)
     the period of years and months set forth opposite his name in this
     Section 2.

            Name                                     Additional Credited Service
     -----------------                               ---------------------------
     Kevin I. Sullivan                                   8 years, 6 months
     Carl N. Wenger                                      9 years, 11 months


3.   CALCULATION OF RETIREMENT ALLOWANCES (PLAN REFERENCE: SECTION 4.02).

     (a)   For the purpose of determining the benefit payable hereunder to any
           Participant listed in Section 1 above but does not satisfy the
           requirements of Section 2 above, shall be equal to the difference
           between (1) the benefit that would be payable to such Participant
           under the Pension Plan if there were added to his Credited Service
           under the Pension Plan the period of years and months set forth
           opposite his name in Section 2 above and (2) the benefit payable to
           such Participant under the Pension Plan.

     (b)   The benefits payable hereunder to a Participant whose name is listed
           in Section 1 above shall be reduced by the amount of any supplemental
           benefit payable to such Participant by any previous employer of such
           Participant that is intended to take into account the period of years
           and months set forth in Section 1 above opposite the name of such
           Participant.


<PAGE>   27
                                   APPENDIX C

Special Provisions Applicable to Employees of Key Pacific Bancorporation and Its
Subsidiaries.

1.   PARTICIPATION (PLAN REFERENCE: SECTION 2.1).

     The following Employees of Key Pacific Bancorporation, or its Subsidiaries,
     shall become Participants, or shall remain Participants, as the case may
     be, as of January 1, 1987:

     James J. Atkinson
     Stephen K. Foster

2.   SERVICE AND CREDITED SERVICE (PLAN REFERENCE: SECTION I).

     For the purpose of determining the benefit payable to any Participant
     listed in Section 1 above, the Service and Credited Service of such a
     Participant shall be determined as if the Employer of each such Participant
     had been an Employer under the Pension Plan throughout the period that the
     Participant was in the employ of such Employer.


<PAGE>   28
                                   APPENDIX D



Special Provisions Applicable to Employees of National Commercial Bank and Trust
Company.

1.   NORMAL RETIREMENT (PLAN REFERENCE: SECTION 3.1).

     The Normal Retirement Date of Participants who were members of the
     Retirement System of the National Commercial Bank and Trust Company on
     January 1, 1951, shall be the first day of the month coinciding with or
     next following the date that the Participant attains the age of sixty (60).


<PAGE>   29
                                    KEYCORP
                         Certificate of the Resolution
                                 Adopted by the
                               Board of Directors


1.   The Board of Directors of KeyCorp ("Board") has adopted the KeyCorp
     Supplemental Retirement Benefit Plan for Key Executives ("Plan") and the
     Board has the right to amend the Plan.

2.   The Pension and Profit Sharing Committee, after due consideration,
     recommends two amendments of the Plan.

     Upon motion made and duly seconded, it was

           RESOLVED that the Board of Directors of KeyCorp approve amendments
     recommended by the Pension and Profit Sharing Committee to the KeyCorp
     Supplemental Retirement Benefit Plan for Key Executives, each to be
     effective as of July 1, 1990.

                 1.   Amend the first clause of section 1.6, FINAL AVERAGE
           SALARY, to provide that Final Average Salary of a Participant during
           any three years of the five consecutive years preceding the
           Participant's termination of employment which results in the highest
           such average.

                 2.   A participant shall be one-hundred percent (100%) vested
           in benefits under this Plan upon completion of five (5) years of
           credited service.

     I, ROBERT W. BOUCHARD, Secretary of KeyCorp, do hereby certify that the
foregoing is a correct and complete copy of the resolution of the Board of
Directors of KeyCorp duly adopted by a majority vote of all the members thereof
at a meeting held on August 16, 1990, and that said resolution has not been
rescinded and is still in full force and effect.

     WITNESS, my hand this 27th day of August, 1990.


                                        /s/ Robert W. Bouchard
                                        -------------------------
                                        Robert W. Bouchard
                                        Secretary, KeyCorp

(Seal)

<PAGE>   30




                                AMENDMENT TO THE
                                     KEYCORP
                      SUPPLEMENTAL RETIREMENT BENEFIT PLAN


     WHEREAS, KeyCorp has established the KeyCorp Supplemental Retirement
Benefit Plan (the "Plan"), and

     WHEREAS, the Board of Directors of KeyCorp has authorized its Compensation
Committee to permit amendments to the Plan, and

     WHEREAS, the Compensation Committee of the Board of Directors of KeyCorp
has authorized the execution of this Amendment,

     NOW, THEREFORE, pursuant to such action of the Compensation Committee, the
Plan is hereby amended as follows:

     1.   Article I shall be amended to add the following two (2) new
          definitions immediately prior to Section 1.1:

          1.0(a) "AVERAGE INTEREST CREDIT" shall mean the average of the
                 Interest Credits (as defined in the Pension Plan) for the three
                 (3) consecutive calendar years ending with the year of
                 termination.

          1.0(b) "AVERAGE TREASURY RATE" shall mean the average of the Treasury
                 Rates (as defined in the Pension Plan) for the three (3)
                 consecutive calendar years ending with the year of termination.

     2.   Section 1.2 shall be amended to delete the term Pension Plan in its
          entirety and to substitute therefore the "KeyCorp Pension Plan (1989
          Restatement)."

     3.   Section 1.7 is amended to delete in its entirety and to substitute
          therefore the following:

          "INCENTIVE COMPENSATION AWARD" shall mean an Incentive Compensation
          Award granted to a Plan Participant under the KeyCorp Short-Term
          Incentive Compensation Plan and/or KeyCorp Management Incentive
          Compensation Plan. For purposes of this Section 1.7 hereof, an
          Incentive Compensation Award shall be deemed to be for the year in
          which the Incentive Compensation Award is earned (without regard to
          the actual time of payment), provided, however, that in no event shall
          more than one Incentive Compensation Award be included in determining
          a Participant's Salary for any applicable year.

     4.   Section 1.9 shall be amended to add the words "Cash Balance"
          immediately following the term KeyCorp and before the term Pension
          Plan, provided,



                                       1
<PAGE>   31
          however, that for purposes of determining a Participant's monthly
          Primary Social Security Benefit the term "Pension Plan" shall
          reference the KeyCorp Pension Plan (1986 Restatement) and further, for
          purposes of determining the actuarial reduction factors and method of
          calculating actuarial equivalence the term "Pension Plan" shall
          reference the KeyCorp Pension Plan (1989 Restatement).

     5.   Section 1.12 shall be amended to include the word "Award" immediately
          following the term "Incentive Compensation" appearing in the second
          line of Section 1.12.

     6.   Section 2.1 shall be amended to include the following new sentence at
          the end of such Section:

          Effective December 31, 1994, all new participation to the Plan shall
          cease, and only those individuals designated by the Employer as a
          Participant prior to December 31, 1994 shall continue to participate
          in the Plan.

     7.   Section 4.2 shall be amended to delete it in its entirety and to
          substitute therefore the following:

          Upon retirement after his Normal Retirement Date, a Participant shall
          receive a monthly allowance which shall commence on the first day of
          the month coincident with or next following the date of such
          retirement and shall be payable in the form and over such duration as
          elected by the Participant pursuant to Section 4.5. The amount of each
          such monthly retirement allowance shall be computed in the same manner
          as the Normal Retirement Allowance except that Final Average Salary
          will be determined as of the Delayed Retirement Date. A Participant
          shall not accrue additional Credited Service beyond his Normal
          Retirement Date, unless the Participant has less than twenty-five (25)
          years of Credited Service; in which case such Participant shall
          continue to accrue Credited Service (up to a total of twenty-five (25)
          years), for purposes or reducing or eliminating the short service
          reductions of Section 4.1(a) and (b). Credited Service accrued after a
          Participant's Normal Retirement Date shall not be used in the
          multiplier fractions of Section 4.1(a) and (b).

     8.   Section 4.3 shall be amended to add the following new paragraph at the
          end of such Section:

          Notwithstanding the foregoing, in calculating a Participant's Early
          Retirement Allowance under the terms of this Section 4.3, the
          Participant's monthly retirement allowance at his or her Normal
          Retirement Date for purposes of this Section 4.3 hereof shall be the
          Participant's monthly retirement allowance under the Pension Plan as
          of the Participant's Normal Retirement Date. In calculating this
          Normal Retirement Date benefit, if the Participant is not eligible
          for, or chooses not to elect his or her monthly retirement allowance
          under the provisions



                                       2
<PAGE>   32
          of Section 6.5(b) of the Pension Plan, such Participant's Pension Plan
          benefit as of his or her termination date shall be increased for
          purposes of this Plan with an imputed Average Interest Credit to
          reflect the Participant's benefit at his or her Normal Retirement Date
          and shall be converted to the form of a Single Life Annuity option
          using the Average Treasury Rate and the GATT Mortality Table.

     9.   Section 4.5 is amended to delete it in its entirety and to substitute
          the following:

              4.5   (a)   IMMEDIATE PAYMENT UPON NORMAL RETIREMENT DATE OF
          PARTICIPANT. Subject to the provisions of Section 4.4 hereof, a
          Participant meeting the age and service eligibility requirements
          entitling a Participant to a Normal Retirement Allowance, shall
          receive an immediate distribution of his or her Normal Retirement
          Allowance upon the Participant's retirement or termination of
          employment in the form of a single life annuity, unless the
          Participant elects in writing a minimum of thirty days prior to his or
          her retirement or termination date to receive payment of his or her
          Normal Retirement Allowance under a different form of payment. The
          forms of payment from which a Participant may elect shall be identical
          to those forms of payment specified in the Pension Plan, provided,
          however, that the lump sum payment option available under the Pension
          Plan shall not be available under this Plan. Such method of payment,
          once elected by the Participant, shall be irrevocable.

          The same actuarial reduction factors and method of calculating
          actuarial equivalence under the former KeyCorp Pension Plan (1989
          Restatement) shall be applicable under this Plan. Any such optional
          method of retirement payment shall be the actuarial equivalent of the
          actual dollar amount of lifetime retirement allowance otherwise
          payable from this Plan after adjustment for the benefit payable from
          the Pension Plan and the Primary Social Security Benefit.

                    (b)   DEFERRED BENEFIT PAYMENT.  A Participant who retires
          or terminates his or her employment with an Employer after meeting the
          age and service requirements for an Early Retirement Allowance, may
          elect to defer receipt of his or her Plan benefit until a date
          specified by the Participant, provided, (1) the Participant notifies
          the Employer in writing of his or her deferral election a minimum of
          one year prior to the Participant's retirement or termination of
          employment, (2) the Participant specifies the future date on which
          such Plan benefit is to be distributed and (3) the Participant
          commences distribution of his or her Plan benefit no later than the
          first day of the month immediately following the Participant's
          sixty-fifth (65th) birthday. The election to defer, once made by the
          Participant, shall be irrevocable.

                          Notwithstanding the foregoing, in the case of an
          "enforceable emergency", upon written application by the Participant
          to the Employer, the Employer in its sole discretion, may accelerate
          the distribution of the Participant's Plan benefit. For purposes of
          this Section 4.5, the term "unforeseeable



                                       3
<PAGE>   33

          emergency" shall mean an unanticipated emergency that is caused by an
          event beyond the control of the Participant that would result in
          severe financial hardship to the Participant if such premature
          distribution were not permitted.

     10.  The amendments set forth in Paragraphs 1, 3, 4, 5, 6, 7, 8, and 9
          hereof shall be effective as of the first day of January 1995.

     11.  The amendments set forth in Paragraph 2 hereof shall be effective as
          of the first day of January 1994.

     12.  Except as specifically amended, the Plan shall remain in full force
          and effect.

     IN WITNESS WHEREOF, KeyCorp has caused this Amendment to the Plan to be
executed by its duly authorized officer to be effective as of the first day of
January 1995.




                                     KEYCORP

                                     By: /s/ Steven Bulloch
                                         ------------------------------

                                     Title: Assistant Secretary





                                       4
<PAGE>   34
                       THE SECOND AMENDMENT TO THE KEYCORP
                      SUPPLEMENTAL RETIREMENT BENEFIT PLAN


     WHEREAS, KeyCorp has established the KeyCorp Supplemental Retirement
Benefit Plan ("Plan"), and

     WHEREAS, the Board of Directors of KeyCorp has authorized its Compensation
Committee to approve amendments to the Plan, and

     WHEREAS, the Compensation Committee of the Board of Directors of KeyCorp
has authorized the execution of this Second Amendment.

     NOW THEREFORE, pursuant to such action of the Compensation Committee, the
Plan is amended as follows:

     1.   Section 5.1(a) is amended to delete it in its entirety and to
          substitute therefore the following:

          "(a)   If a Participant dies in active employment after completion of
                 five or more years of Credited Service and is survived by a
                 surviving spouse, a monthly retirement allowance shall be paid
                 to the Participant's spouse commencing on the first day of the
                 month coincident with or next following the Participant's date
                 of death. Each such monthly retirement allowance shall equal 50
                 percent of the monthly retirement allowance to which the
                 Participant would have been entitled had the Participant
                 retired as of the Participant's Normal Retirement Date. Such
                 death benefit shall be paid in the form of a single life
                 annuity and shall be subject to distribution any time after the
                 Participant's earliest retirement date.

                 For purposes of calculating the death benefit contained within
                 this Section 5.1(a) only, the following shall apply:

                 (i)    The Participant's Primary Social Security Benefit shall
                        be calculated as if the Participant had retired as of
                        his Normal Retirement Date,

                 (ii)   The Participant's Pension Plan benefit shall be
                        calculated under the provisions of Article IV of the
                        Pension Plan as if the Participant had died on his
                        Normal Retirement Date, with such Pension Plan benefit
                        being increased for purposes of this Section 5.1(a) with
                        an imputed Average Interest Credit to reflect the
                        Participant's Normal Retirement Date


<PAGE>   35
                        monthly retirement benefit converted to a single life
                        annuity option using the Average Treasury Rate and Gatt
                        Mortality Tables.

                 (iii)  The monthly retirement allowance paid to the
                        Participant's spouse upon the Participant's death shall
                        be reduced if paid prior to the Participant's Normal
                        Retirement Date using those actuarial factors as are
                        applicable under the KeyCorp Pension Plan (1989
                        Restatement)."

     2.   Section 6.2 shall be amended to delete it in its entirety and to
          substitute therefore the following:

             "6.2 TERMINATION PRIOR TO FIVE (5) YEARS OF CREDIT SERVICE. A
             Participant who terminates his employment with the Employer because
             of total and permanent disability and who has completed less than
             five (5) years of Credited Service at such time shall not be
             entitled to any benefits from the Plan."

     3.   The first paragraph of Section 6.3 shall be amended to delete it in
          its entirety and to substitute therefore the following:

             "6.3" TERMINATION AFTER FIVE (5) YEARS OF CREDITED SERVICE. A
             Participant who terminates his employment with the Employer because
             of total and permanent disability and who has completed five (5) or
             more years of Credited Service shall be subject to whichever of the
             following subsections shall be applicable:

          (a)   If he shall (after the applicable statutory waiting period) be
                continuously disabled and entitled to Social Security disability
                benefits until his attainment of age sixty-five (65), then he
                shall receive a monthly retirement allowance from this Plan
                commencing upon the first day of the month coincident with or
                next following the attainment of his sixty-fifth (65th) birthday
                and payable on the first day of each month thereafter for his
                remaining lifetime. Such monthly retirement allowance shall be
                determined in the same manner as for retirement at his Normal
                Retirement Date, except that:

                (i)   Credited Service shall be determined as if the Participant
                      had in fact continued in active employment until his
                      sixty-fifth (65th) birthday, and


<PAGE>   36
                (ii)  Final Average Salary shall be determined as of the date of
                      his actual termination of employment due to disability.

          (b)   If he shall (after the applicable statutory waiting period) not
                be continually disabled and entitled to Social Security
                disability benefits until his attainment of age sixty-five (65),
                he shall not be entitled to a disability benefit from this Plan,
                but shall be subject to the provisions of Section 6.4 hereof."

     IN WITNESS WHEREOF, KEYCORP has caused this Amendment to the Plan to be
executed by its duly authorized officer as of this first day of August, 1996.

                                                 KEYCORP

                                                 By: /s/ Steven Bulloch
                                                     ---------------------------

                                                 Title: Assistant Secretary



<PAGE>   1
                                                                   EXHIBIT 10.31


                                     KEYCORP

                           EXCESS 401(K) SAVINGS PLAN

     The KeyCorp Excess 401(k) Savings Plan ("Plan") is hereby amended and
restated in its entirety to be effective January 1, 1998. The Plan as amended
and restated is intended to provide certain key employees of KeyCorp with a Plan
benefit that is generally equal to the benefit that the Participant would have
been eligible to receive under the KeyCorp 401(k) Savings Plan but for the
contribution limits imposed by Section 402(g) of the Internal Revenue Code of
1986, as amended (Code) and the compensation limits imposed by Section
401(a)(17) of the Code. It is the intention of KeyCorp, and it is the
understanding of those Participants covered under the Plan that the Plan is
unfunded for tax purposes and for purposes of Title I of the Employee Retirement
Income Security Act of 1974, as amended ("ERISA").

                                    ARTICLE I

                                   DEFINITIONS

     1.1    MEANING OF DEFINITIONS. For the purposes hereof, the following words
and phrases shall have the meanings hereinafter set forth, unless a different
meaning is plainly required by the context:

            (a)   "401(k) SAVINGS PLAN" shall mean the KeyCorp 401(k) Savings
     Plan, as shall be amended from time to time.

            (b)   "BENEFICIARY" shall mean the same person, persons or entity as
     designated by the Participant under the 401(k) Savings Plan to receive any
     Plan benefits payable after a Participant's death.

            (c)   "CHANGE OF CONTROL" shall be deemed to have occurred if under
     any rabbi trust arrangement maintained by the Corporation, the Corporation
     is required under the terms of such arrangement to fund such rabbi trust to
     secure the payment of any Participants' Plan benefits payable hereunder
     because a "Change of Control" as defined in such rabbi trust has occurred
     after January 1, 1997.

            (d)   "CODE" shall mean the Internal Revenue Code of 1986, as
     amended from time to time, together with all regulations promulgated
     thereunder. Reference to a section of the Code includes such section and
     any comparable section or sections of any future legislation that amends,
     supplements, or supersedes such section.

            (e)   "COMPENSATION" of a Participant for any Plan Year or any
     partial Plan Year in which the Participant incurs a Severance From Service
     Date shall mean the entire amount of compensation paid to such Participant
     during such period by reason of his or her employment with an Employer, as
     reported for federal income tax purposes, plus that compensation which
     would have been paid except for (1) the timing of an Employer's payroll
     processing operations, (2) the provisions of the 401(k) Savings Plan, or
     (3) the provisions of the KeyCorp Flexible Benefits Plan, provided,
     however, that the term shall not include:
<PAGE>   2

            (i)     any amount attributable to the Employee's receipt of stock
                    appreciation rights and the amount of any gain to the
                    Employee upon the exercise of a stock option;

            (ii)    any amount attributable to the Employee's receipt of
                    non-cash remuneration which is included in the Employee's
                    income for federal income tax purposes;

            (iii)   any amount attributable to the Employee's receipt of moving
                    expenses and any relocation bonus paid to the Employee
                    during the Plan Year;

            (iv)    any amount attributable to any severance paid by an Employer
                    or the Corporation to the Employee;

            (v)     any amount attributable to fringe benefits (cash and
                    non-cash), regardless of whether any or all such items are
                    includible in such Participant's gross income for federal
                    tax purposes;

            (vi)    any amount attributable to any bonus or payment made as an
                    inducement for the Employee to accept employment with an
                    Employer;

            (vii)   any amount attributable to compensation of any type
                    including bonus or incentive compensation payments paid on
                    or after the Employee's Severance From Service Date; or

            (viii)  any amount attributable to compensation deferred by the
                    Participant.

           In determining a Participant's Compensation under the provisions of
     this Section 1.1(e), for those Plan Participants who participate in a line
     of business incentive plan, only that Compensation up to a maximum amount
     of $500,000 minus the amount of the Participant's Compensation utilized in
     computing his or her 401(k) Savings Plan benefit in accordance with Section
     401(a)(17) of the Code shall be utilized in calculating the Participant's
     Participant Deferrals under this Plan.

           (f)   "CORPORATE CONTRIBUTIONS" shall mean the amount an Employer has
     agreed to credit on a bookkeeping basis to the Participant's Plan Account
     in accordance with the provisions of Article IV of the Plan.

           (g)   "CORPORATION STOCK FUND" shall mean the investment account
     established under the Plan for bookkeeping purposes under which a
     Participant may elect to have his or her Participant Deferrals credited and
     which mirrors the Corporation Stock Fund established in accordance with and
     pursuant to Article VIII of the 401(k) Savings Plan, as shall be amended
     from time to time. Participant Deferrals to the Corporation Stock Fund
     shall be credited based on a bookkeeping allocation of KeyCorp Common
     Shares (both whole and fractional rounded to the nearest one-hundredth of a
     share) which shall be equal to the amount of Participant Deferrals invested
     by the Participant in the Corporation Stock Fund. The Corporation Stock
     Fund shall also reflect on a bookkeeping basis all dividends, gains, and
     losses attributable to such Common Shares. All Corporate Contributions and
     all Participant Deferrals credited to the Corporation Stock Fund, shall be
     based on the New York Stock Exchange's closing price for such


<PAGE>   3
     Common Shares as of the day such Participant Deferrals are credited to the
     Participants' Plan Account.

           (h)   "CORPORATION" shall mean KeyCorp, an Ohio Corporation, its
     corporate successors, and any corporation or corporations into or with
     which it may be merged or consolidated.

           (i)   "DEFERRAL COMMENCEMENT DATE" shall mean the first pay period
     coinciding with or immediately following the date on which the Participant
     reaches his or her maximum contribution limit under Section 402(g) of the
     Code and/or the Participant's maximum compensation limit under Section
     401(a)(17) of the Code which effectively terminates the Participant's
     deferral of Compensation under the 401(k) Savings Plan.

           (j)   "DEFERRAL ELECTION" shall mean the commitment made by the
     Participant to defer up to 6% of his or her Compensation on a per pay basis
     under the Plan, commencing as of the Participant's Deferral Commencement
     Date; a Participant's Deferral Election shall be made in such manner and at
     such time as the Corporation shall direct.

           (k)   "DEFERRAL PERIOD" shall mean each Plan year, provided, however,
     that a Participant's initial Deferral Period shall be from his or her first
     day of participation in the Plan through the last day of the applicable
     Plan year.

           (l)   "EMPLOYEE" shall mean a common law employee who is employed by
     an Employer; provided, however, the term "Employee" shall not include any
     person who at the time services are performed is not classified as a common
     law employee by the Employer even though such person may for federal income
     tax purposes, federal employment tax purposes, or any other purpose be
     reclassified by the Employer as a common law employee retroactive to when
     such services were performed by reason of administrative, judicial,
     regulatory or other governmental action.

           (m)   "EMPLOYER" shall mean the Corporation and any of its
     subsidiaries, unless specifically excluded as an Employer for Plan purposes
     by written action of an officer of the Corporation. An Employer's
     participation shall be subject to all conditions and requirements made by
     the Corporation, and each Employer shall be deemed to have appointed the
     Plan Administrator as its exclusive agent under the Plan as long as it
     continues as a subsidiary.

           (n) "INVESTMENT FUNDS" shall mean those investment accounts
     established under the Plan for bookkeeping purposes in which a Participant
     may elect to have his or her Participant Deferrals credited and which
     mirror the investment funds established in accordance with and pursuant to
     Article VIII of the 401(k) Savings Plan as shall be amended from time to
     time. Participant Deferrals invested for bookkeeping purposes in the
     Investment Funds shall be credited on a bookkeeping basis with the same
     earnings, gains, and losses as experienced by the 401(k)Savings Plan's
     investment funds.


<PAGE>   4
           (o)   "MATCHING EMPLOYER CONTRIBUTIONS" shall mean the amount which
     an Employer has agreed to contribute to the Plan in accordance with the
     provisions of Article IV of the Plan.

           (p)   "PARTICIPANT" shall mean an Employee who meets the eligibility
     requirements set forth in Section 2.1 and becomes a Plan Participant
     pursuant to Section 2.2 of the Plan.

           (q)   "PARTICIPANT DEFERRALS" shall mean the Participant's elective
     deferral of Compensation under this Plan.

           (r)   "PLAN" shall mean the KeyCorp Excess 401(k) Savings Plan, with
     all amendments hereafter made.

           (s)   "PLAN ACCOUNT" shall mean those bookkeeping accounts esta-
     blished by the Corporation for each Plan Participant, which shall reflect
     all Participant Deferrals and Corporate Contributions with all earnings,
     gains, and losses attributable thereto, if such Participant Deferrals and
     Corporate Contributions had been invested pursuant to Article V of the Plan
     in the various Plan Investment Funds. Plan Accounts shall not constitute
     separate Plan funds or Plan assets. Neither the maintenance of, nor the
     crediting of amounts on a bookkeeping basis to such Plan Accounts shall be
     treated as (i) the allocation of any Corporation assets to, or a
     segregation of any Corporation assets in any such Plan Accounts, or (ii) as
     otherwise creating a right in any person or Participant to receive specific
     assets of the Corporation. Benefits under the Plan shall be paid from the
     general assets of the Corporation.

            (t)   "PROFIT SHARING CONTRIBUTIONS" shall mean those discretionary
     contributions which an Employer may contribute to the Plan pursuant to
     Article IV of the Plan.

            (u)   "VALUATION DATE" shall mean each "business day" or "business
     days" designated by the Plan Administrator on which Investment Funds will
     be valued for bookkeeping purposes.

            (v)   "RETIREMENT" shall mean the termination of employment of a
     Participant under circumstances in which the Participant begins to receive
     an Early Retirement or Normal Retirement Date benefit under the KeyCorp
     Cash Balance Pension Plan or, which pursuant to a written employment
     agreement with the Corporation, the Participant is expressly treated as if
     he or she had retired for purposes of the Plan or other deferred
     compensation arrangement of the Corporation.

            (w)  "TERMINATION" shall mean the voluntary or involuntary and
     permanent termination of a Participant's employment from his or her
     Employer and any other Employer, whether by resignation or otherwise, but
     shall not include the Participant's Retirement or termination as a result
     of Disability.

     1.2    PRONOUNS: The masculine pronoun wherever used herein includes the
feminine in any case so requiring, and the singular may include the plural.


<PAGE>   5
     1.3    ADDITIONAL REFERENCE: All other words and phrases used herein shall
have the meaning given them in the 401(k) Savings Plan, unless a different
meaning is clearly required by the context.

                                   ARTICLE II

                             EMPLOYEE PARTICIPATION

     2.1   EMPLOYEE ELIGIBILITY. An Employee shall be eligible to participate in
the Plan, provided (1) the Employee is a participant in the 401(k) Savings Plan,
(2) the Employee's elective deferrals of compensation under the 401(k) Savings
Plan reach the deferral limitations prescribed by Section 402(g) of the Code,
and/or the compensation limitations prescribed by Section 401(a)(17) of the
Code, and (3) the Corporation selects such Employee to participate in the Plan.

     2.2   NOTIFICATION OF NEW PARTICIPANTS. The Corporation shall notify an
Employee of his or her eligibility to participate in the Plan; the Employee's
election to defer Compensation under the Plan shall be made at such time and in
such a manner as the Corporation shall direct.

     2.3   EFFECT AND DURATION. Upon becoming a Participant, an Employee shall
be entitled to the benefits and shall be bound by all terms and conditions of
the Plan. If the Corporation determines that a Participant's performance is no
longer at a level that deserves to be rewarded through participation in the
Plan, but does not terminate the Participant's employment with an Employer, the
Participant's Plan participation shall terminate at the end of the Deferral
Period and no new Participant Deferrals thereafter may be made by the
Participant.

     2.4   AUTHORIZED LEAVE OF ABSENCE. A Participant on an authorized leave of
absence who is not receiving Compensation during such leave period shall
continue as a Plan Participant during such leave, provided, however, that no
Corporate Contributions shall be credited to the Participant's Plan Account on
behalf of the Participant during such leave period. Upon the Participant's
return to active employment with an Employer, the Participant's Participant
Deferrals shall automatically resume in accordance with the Participant's
Deferral Election as in effect prior to the Participant's leave period unless
otherwise modified by the Participant.

                                   ARTICLE III

                              PARTICIPANT DEFERRALS

     3.1   PARTICIPANT DEFERRALS. Upon meeting the eligibility criteria
contained within Section 2.1 hereof, a Participant may defer not less than one
percent nor more than six percent of his or her Compensation under the Plan.
Such Participant Deferrals shall commence with the first payment of Compensation
to the Participant coinciding with (1) the date on which the Participant's
elective deferral of Compensation under the 401(k) Savings Plan reaches the
maximum deferral limitations prescribed under Section 402(g) of the Code, or (2)
the date on which the Participant's elective deferral of Compensation under the
401(k) Savings Plan reaches the maximum compensation limits prescribed under
Section 401(a)(17) of the Code. Participant Deferrals shall be credited on a
bookkeeping basis to the Participant's Plan Account as of each applicable pay
period in which the Participant makes Participant Deferrals under the Plan.



<PAGE>   6
                                   ARTICLE IV

                             CORPORATE CONTRIBUTIONS

     4.1   MATCHING EMPLOYER CONTRIBUTIONS. Matching Employer Contributions
shall be credited on a bookkeeping basis to the Participant's Plan Account as of
each pay period in proportion to the respective amount of the Participant's
Participant Deferrals deferred under the Plan for such pay period. Credited
Matching Employer Contribution shall equal 100% of those Participant Deferrals
deferred under the Plan for such pay period.

     4.2   PROFIT SHARING CONTRIBUTIONS. Profit Sharing Contributions, if any,
shall be credited to Participant's Plan Account at such time and in such manner
as the Corporation directs.

                                    ARTICLE V

                                   INVESTMENTS

     5.1   PLAN ACCOUNT. All Participant Deferrals and Corporate Contributions
shall be credited on a bookkeeping basis to a Plan Account established in the
Participant's name. Separate sub-accounts may be established to reflect
Participant's investment elections on a bookkeeping basis, with all earnings,
gains, or losses attributable to such elections.

     5.2   INVESTMENT OF PARTICIPANT DEFERRALS. Each Participant shall direct
the manner in which his or her Participant Deferrals are to be invested for
bookkeeping purposes under the Plan. All Participant Deferrals may be invested
for bookkeeping purposes in the Plan's Corporation Stock Fund or any one or more
of the Plan Investment Funds in such amount as the Participant shall select
provided that such election amounts are expressed in five percent increments.
Participants may modify their investment elections at such times and in such
manner as permitted by the Corporation.

     5.3   INVESTMENT OF CORPORATE CONTRIBUTIONS. All Corporate Contributions
credited to the Participant's Plan Account shall be invested for bookkeeping
purposes in the Corporation Stock Fund. Corporate Contributions are not subject
to Participant investment directives.

     5.4   VESTING IN CORPORATE CONTRIBUTIONS. A Participant shall become vested
in those Corporate Contributions credited on a bookkeeping basis to the
Participant's Plan Account upon the Participant's (1) completion of three years
of vested service, (2) Disability, or (3) death. For purposes of this Section
5.4 hereof, the term "vested service" shall be calculated based on the
Participant's employment commencement date through the Participant's Termination
or Retirement date (which ever shall first occur), and shall be based on
consecutive twelve-month periods during which time the Participant is employed
by an Employer.

     5.5   VALUATION OF PLAN ACCOUNTS. As of each Valuation Date, the Plan
Administrator shall verify the amount of Participant Deferrals, Corporate
Contributions, dividends, earnings, and losses, if any, to be credited to the
Participant's Plan Account in accordance with the provisions of the Plan. The
reasonable and equitable decision of the Plan Administrator as to the value of
the Participant's Plan Account shall be conclusive and binding upon all
Participants and the Beneficiary of each deceased Participant having any
interest, direct or indirect in the Participant's Plan Account. The value of the
Participant's Plan Account on any day not a Valuation Date, shall be the value
on the last preceding Valuation Date.


<PAGE>   7
     5.6   CORPORATE ASSETS. All Participant Deferrals, Corporate Contributions,
dividends, and all earnings and losses credited to a Participant's Plan Account
remain the assets and property of the Corporation, which shall be subject to
distribution to the Participant only in accordance with Articles VI and VII of
the Plan. All payments hereunder shall be in the form of cash and KeyCorp Common
Shares and shall be made from the general assets of the Corporation, and
Participants and Beneficiaries shall have the status of general unsecured
creditors of the Corporation. Nothing contained in the Plan shall create, or be
construed as creating a trust of any kind or any other fiduciary relationship
between the Participant, the Corporation, or any other person. It is the
intention of the Corporation and the Participant that the Plan be unfunded for
tax purposes and for purposes of Title I of the Employee Retirement Income
Security Act of 1974, as amended.

     5.7   NO PRESENT INTEREST. Subject to any federal statute to the contrary,
no right or benefit under the Plan and no right or interest in each
Participant's Plan Account shall be subject to anticipation, alienation, sale,
assignment, pledge, encumbrance, or charge, and any attempt to anticipate,
alienate, sell, assign, pledge, encumber, or charge any right or benefit under
the Plan, or Participant's Plan Account shall be void. No right, interest, or
benefit under the Plan or Participant's Plan Account shall be liable for or
subject to the debts, contracts, liabilities, or torts of the Participant or
Beneficiary. If the Participant or Beneficiary becomes bankrupt or attempts to
alienate, sell, assign, pledge, encumber, or charge any right under the Plan or
Participant's Plan Account, such attempt shall be void and unenforceable.

     5.8   EFFECT OF PLAN TERMINATION. Notwithstanding anything to the contrary
contained in the Plan, the termination of the Plan or the termination of the
401(k) Savings Plan shall terminate the liability of the Corporation to make
further Corporate Contributions to the Plan.

                                   ARTICLE VI

                          DISTRIBUTION OF PLAN BENEFITS

     6.1   DISTRIBUTION OPTIONS. Subject to the provisions of Section 6.3 and
Section 6.4 hereof, a Participant shall elect, as reflected in the Participant's
Distribution Election Agreement, to receive a distribution of his or her vested
Plan Account balance from the Plan's Investment Funds (other than from the
Corporation Stock Account) under the following payment options:

     (a)  a single lump sum distribution, or
     (b)  a series of monthly installment distributions over a period of 60,
          120,or 180 months.


     Distributions of Participant Deferrals from the Plan's Investment Funds
other than the Corporation Stock Fund shall be made in cash.

     6.2   DISTRIBUTION OPTIONS FROM THE CORPORATION STOCK ACCOUNT. Subject to
the provisions of Section 6.3 and Section 6.4 of the Plan, a Participant shall
elect, as reflected in the Participant's Distribution Election Agreement, to
receive a distribution of his or her vested Plan Account balance from the Plan's
Corporation Stock Account under the following payment options:

     (a)   a single lump sum distribution, or

     (b)   a series of annual installment distributions over a period of 5, 10,
           or 15 years.
<PAGE>   8
     Distributions of Participant Deferrals and vested Corporate Contributions
from the Plan's Corporation Stock Fund made or commenced prior to January 1,
1999 shall be made in cash; distributions from the Corporation Stock Fund made
or commenced on or after January 1, 1999 shall be made in KeyCorp Common Shares;
provided, however, that in the event that the Corporation enters into a
transaction intended to qualify as a pooling of interests for accounting
purposes prior to January 1, 1999, all distributions from the Corporation Stock
Fund shall continue to be made in cash.

     6.3   DISTRIBUTIONS FOLLOWING TERMINATION, RETIREMENT OR DISABILITY.

     (a)   Upon a Participant's Termination, the Participant's vested Plan
           Account balance shall be distributed to the Participant in a single
           lump sum payment.

     (b)   Upon a Participant's Retirement, or Disability, the Participant's
           vested Plan Account balance shall be distributed to the Participant
           in accordance with the distribution elections contained within the
           Participant's Distribution Election Agreement; provided, however,
           that if the Participant has failed to complete a Distribution
           Election Agreement, then the Participant's vested Plan Account
           balance shall be distributed as a single lump sum payment.
           Notwithstanding the foregoing provisions of this Section 6.3,
           however, in the event of the Participant's Retirement and thereafter
           within twelve months of such Retirement, without the prior written
           approval of the Corporation, the Participant provides services in any
           capacity to a financial services organization, or other competitor of
           the Corporation or any of its subsidiaries, such Participant's
           distribution election as contained within the Participant's
           Distribution Election Agreement shall be null and void, and the
           Participant shall receive an immediate lump sum distribution of his
           or her vested Plan Account balance.

     6.4   TIMING OF DISTRIBUTIONS. The Participant's vested Plan Account
shall be valued as of the Valuation Date immediately preceding his or her
Termination, Retirement or Disability (the "valuation date").

     (a)   LUMP SUM DISTRIBUTION. If a Participant has elected to receive a lump
           sum distribution of his or her vested Plan Account upon his or her
           Termination, Retirement or Disability date, such lump sum
           distribution shall be made as soon as reasonably practicable
           immediately following the Participant's Termination, Retirement or
           Disability date.

     (b)   INSTALLMENT DISTRIBUTION. If a Participant has elected to receive an
           installment distribution of his or her Plan Account upon his or her
           Retirement or Disability, such installment distribution shall
           commence as soon as reasonably practicable following the
           Participant's Retirement or Disability date.

           (i) The Participant's vested unpaid Plan Account balance invested
           for bookkeeping purposes in the Plan's Investment Funds (other than
           Corporation Stock Fund) shall be reflected in a distribution sub-
           account, which shall be credited with all earnings, gains and losses
           on such Investment Funds during the Participant's installment
           distribution period.

           (ii) The Participant's vested unpaid Plan Account balance invested
           for bookkeeping purposes in the Plan's Corporation Stock Fund shall
           be reflected as a number of whole and fractional Common Shares in a
           distribution sub-account and shall be credited with dividends on a
           bookkeeping basis which shall be reinvested in the Plan's Corporation


<PAGE>   9
Stock Fund throughout the installment distribution period; all such reinvested 
dividends shall be paid to the Participant in Common Shares in conjunction with 
the Participant's final installment payment under the Plan.

     6.5   DISTRIBUTION OF SMALL ACCOUNTS. Notwithstanding the provisions of
Sections 6.1, 6.2, 6.3, and 6.4 hereof, if the value of a Participant's vested
Account balance as of the Valuation Date immediately preceding the Participant's
Retirement or Disability date is under $50,000, such balance shall be
distributed to the Participant as a single lump sum distribution as soon as
reasonably practicable following such Retirement or Disability date.

     6.6   FACILITY OF PAYMENT. If it is found that any individual to whom an
amount is payable hereunder is incapable of attending to his or her financial
affairs because of any mental or physical condition, including the infirmities
of advanced age, such amount (unless prior claim therefor shall have been made
by a duly qualified guardian or other legal representative) may, in the
discretion of the Corporation, be paid to another person for the use or benefit
of the individual found incapable of attending to his or her financial affairs
or in satisfaction of legal obligations incurred by or on behalf of such
individual. Any such payment shall be charged to the Participant's Plan Account
from which any such payment would otherwise have been paid to the individual
found incapable of attending to his or her financial affairs, and shall be a
complete discharge of any liability therefor under the Plan.

                                   ARTICLE VII

                             BENEFICIARY DESIGNATION

     7.1   BENEFICIARY DESIGNATION. Subject to Section 7.3 hereof, the
Participant shall have the right, at any time, to designate one or more persons
or an entity as Beneficiary (both primary as well as secondary) to whom benefits
under this Plan shall be paid in the event of Participant's death prior to
complete distribution of the Participant's Plan Account. Each Beneficiary
designation shall be in a written form prescribed by the Corporation and shall
be effective only when filed with the Corporation during the Participant's
lifetime.

     7.2   CHANGING BENEFICIARY. Subject to Section 7.3, any Beneficiary
designation may be changed by a Participant without the consent of the
previously named Beneficiary by the filing of a new designation with the
Corporation. The filing of a new designation shall cancel all designations
previously filed.

     7.3   NO BENEFICIARY DESIGNATION. If any Participant fails to designate a
Beneficiary in the manner provided above, if the designation is void, or if the
Beneficiary (including all contingent Beneficiaries) designated by a deceased
Participant dies before the Participant or before complete distribution of the
Participant's benefits, the Participant's Beneficiary shall be the person in the
first of the following classes in which there is a survivor:

            (a)   The Participant's spouse;

            (b)   The Participant's children in equal shares, except that if any
                  of the children predeceases the Participant but leaves issue
                  surviving, then such issue shall take, by right of
                  representation the share the parent would have taken if
                  living:

<PAGE>   10
            (c)   The Participant's estate.

     7.4   DISTRIBUTION UPON DEATH. If a Participant dies after the distribution
of his or her vested interest under the Plan has commenced, the remaining
portion of the Participant's entire interest under the Plan, if any, shall be
distributed to the Participant's Beneficiary under the method of distribution
being used as of the Participant's date of death. If the Participant dies before
the distribution of the Participant's Plan Account has commenced, the
Participant's entire interest under the Plan shall be valued as of the Valuation
Date immediately preceding the Participant's date of death, and shall be
distributed to his or her Beneficiary in a lump sum payment as soon as
reasonably practicable following the Participant's date of death.

                                  ARTICLE VIII

                                 ADMINISTRATION

     8.1   ADMINISTRATION. The Corporation, which shall be the "Administrator"
of the Plan for purposes of ERISA and the "Plan Administrator" for purposes of
the Code, shall be responsible for the general administration of the Plan, for
carrying out the provisions hereof, and for making payments hereunder. The
Corporation shall have the sole and absolute discretionary authority and power
to carry out the provisions of the Plan, including, but not limited to, the
authority and power (a) to determine all questions relating to the eligibility
for and the amount of any benefit to be paid under the Plan, (b) to determine
all questions pertaining to claims for benefits and procedures for claim review,
(c) to resolve all other questions arising under the Plan, including any
questions of construction and/or interpretation, and (d) to take such further
action as the Corporation shall deem necessary or advisable in the
administration of the Plan. All findings, decisions, and determinations of any
kind made by the Plan Administrator shall not be disturbed unless the Plan
Administrator has acted in an arbitrary and capricious manner. Subject to the
requirements of law, the Plan Administrator shall be the sole judge of the
standard of proof required in any claim for benefits and in any determination of
eligibility for a benefit. All decisions of the Plan Administrator shall be
final and binding on all parties. The Plan Administrator may employ such
attorneys, investment counsel, agents, and accountants as it may deem necessary
or advisable to assist it in carrying out its duties hereunder. The actions
taken and the decisions made by the Plan Administrator hereunder shall be final
and binding upon all interested parties subject, however, to the provisions of
Section 8.2. The Plan Year, for purposes of Plan administration, shall be the
calendar year.

     8.2   CLAIMS REVIEW PROCEDURE. Whenever the Plan Administrator decides for
whatever reason to deny, whether in whole or in part, a claim for benefits under
this Plan filed by any person (herein referred to as the "Claimant"), the Plan
Administrator shall transmit a written notice of its decision to the Claimant,
which notice shall be written in a manner calculated to be understood by the
Claimant and shall contain a statement of the specific reasons for the denial of
the claim and a statement advising the Claimant that, within 60 days of the date
on which he or she receives such notice, he or she may obtain review of the
decision of the Plan Administrator in accordance with the procedures hereinafter
set forth. Within such 60-day period, the Claimant or his or her authorized
representative may request that the claim denial be reviewed by filing with the
Plan Administrator a written request therefor, which request shall contain the
following information:

     (a)   the date on which the request was filed with the Plan Administrator;
           provided, however, that the date on which the request for review was
           in fact filed with the Plan


<PAGE>   11
           Administrator shall control in the event that the date of the actual
           filing is later than the date stated by the Claimant pursuant to this
           paragraph (a);

     (b)   the specific portions of the denial of his or her claim which the
           Claimant requests the Plan Administrator to review;

     (c)   a statement by the Claimant setting forth the basis upon which he or
           she believes the Plan Administrator should reverse its previous
           denial of the claim and accept the claim as made; and

     (d)   any written material which the Claimant desires the Plan
           Administrator to examine in its consideration of his or her position
           as stated pursuant to paragraph (b) above.

     In accordance with this Section, if the claimant requests a review of the
Plan Administrator's decision, such review shall be made by the Plan
Administrator, who shall, within sixty (60) days after receipt of the request
form, review and render a written decision on the claim containing the specific
reasons for the decision including reference to Plan provisions upon which the
decision is based. All findings, decisions, and determinations of any kind made
by the Plan Administrator shall not be modified unless the Plan Administrator
has acted in an arbitrary and capricious manner. Subject to the requirements of
law, the Plan Administrator shall be the sole judge of the standard of proof
required in any claim for benefits, and any determination of eligibility for a
benefit. All decisions of the Plan Administrator shall be binding on the
claimant and upon all other Persons. If the Participant or Beneficiary shall not
file written notice with the Plan Administrator at the times set forth above,
such individual shall have waived all benefits under the Plan other than as
already provided, if any, under the Plan.

                                   ARTICLE IX

                        AMENDMENT AND TERMINATION OF PLAN

     9.1   RESERVATION OF RIGHTS. The Corporation reserves the right to
terminate the Plan at any time by action of the Board of Directors of the
Corporation, or any duly authorized committee thereof, and to modify or amend
the Plan, in whole or in part, at any time and for any reason, subject to the
following:

     (a)   PRESERVATION OF ACCOUNT BALANCE. No termination, amendment, or
           modification of the Plan shall reduce (i) the amount of Participant
           Deferrals and Corporate Contributions, and (ii) all earnings and
           gains on such Participant Deferrals and Corporate Contributions that
           have accrued up to the effective date of the termination, amendment,
           or modification.

     (b)   CHANGES IN EARNINGS RATE. No amendment or modification of the Plan
           shall reduce or modify the method of accruing earnings, gains, and
           losses under the Plan's Investment Funds that differ from the method
           of accruing earnings, gains, and losses under the 401(k) Savings
           Plan's investment funds until the close of the applicable Deferral
           Period in which such amendment or modification is made.


<PAGE>   12




                                    ARTICLE X

                                CHANGE OF CONTROL

     10.1  CHANGE OF CONTROL. Notwithstanding any other provision of the Plan to
the contrary, in the event of a Change of Control as defined in accordance with
Section 1.1 of the Plan, no amendment or modification of this Plan may be made
at any time on or after such Change of Control (1) to reduce or modify a
Participant's Pre-Change of Control Account Balance, (2) to reduce or modify the
Corporation Stock Fund's method of calculating all earnings, gains, and/or
losses on a Participant's Pre-Change of Control Account Balance, (3) to reduce
or modify any other Investment Funds' method of calculating all earnings, gains,
and/or losses on a Participant's Pre-Change of Control Account Balance, or (4)
to reduce or modify the Participant's Participant Deferrals and/or Corporate
Contributions to be credited to a Participant's Plan Account for the applicable
Deferral Period. For purposes of this Section 10.1, the term "Pre-Change of
Control Account Balance" shall mean, with regard to any Plan Participant, the
aggregate amount of such Participant's Participant Deferrals and Corporate
Contributions with all earnings, gains, and losses thereon which are credited to
the Participant's Plan Account through the close of the calendar year in which
such Change of Control occurs.

     10.2  COMMON STOCK CONVERSION. In the event of a Change of Control in which
the common shares of the Corporation are converted into or exchanged for
securities, cash and/or other property as a result of any capital reorganization
or reclassification of the capital stock of the Corporation, or consolidation or
merger of the Corporation with or into another corporation or entity, or the
sale of all or substantially all of its assets to another corporation or entity,
the Corporation shall cause the Corporation Stock Fund to reflect on a
bookkeeping basis the securities, cash and other property that would have been
received in such reorganization, reclassification, consolidation, merger or sale
on an equivalent amount of common shares equal to the balance in the Corporation
Stock Fund and, from and after such reorganization, reclassification,
consolidation, merger or sale, the Corporation Stock Fund shall reflect on a
bookkeeping basis all dividends, interest, earnings and losses attributable to
such securities, cash, and other property.

     10.3  DISTRIBUTION PROVISIONS. In the event of a Change of Control, the
provisions of Section 6.3 of the Plan which limit a Participant's ability to
provide services to a financial services organization, business, or company upon
the Participant's Retirement, shall become null and void, and such Participant's
distribution elections as contained within the Participant's Agreement shall
control the method and timing of the Participant's distribution of his or her
Plan Account balances.

     10.4  AMENDMENT IN THE EVENT OF A CHANGE OF CONTROL. On or after a Change
of Control, the provisions of Article II, Article IV, Article V, Article VI,
Article VII, Article VIII, Article IX and Article X may not be amended or
modified as such Sections and Articles apply with regard to the Participants'
Pre-Change of Control Account Balances.


<PAGE>   13
                                   ARTICLE XI

                           SECURITIES LAWS COMPLIANCE

     11.1  RESTRICTIONS IMPOSED ON TRANSACTIONS INVOLVING THE CORPORATION STOCK
FUND. Notwithstanding any contrary provision in this Plan, the Corporation may,
in its discretion, but in a uniform, non-discriminatory manner, delay, suspend
or otherwise limit any investment in or withdrawal from the Corporation Stock
Fund for such time and to the extent the Corporation, on advice of legal
counsel, determines is necessary or desirable to avoid violating any applicable
state or federal securities laws, rules or regulations.

                                   ARTICLE XII

                            MISCELLANEOUS PROVISIONS

     12.1  UNFUNDED PLAN. This Plan is an unfunded plan maintained primarily to
provide deferred compensation benefits for a select group of "management or
highly-compensated employees" within the meaning of Sections 201, 301, and 401
of ERISA, and therefore is exempt from the provisions of Parts 2, 3, and 4 of
Title I of ERISA.

     12.2  NO COMMITMENT AS TO EMPLOYMENT. Nothing herein contained shall be
construed as a commitment or agreement upon the part of any Employee hereunder
to continue his or her employment with an Employer, and nothing herein contained
shall be construed as a commitment on the part of any Employer to continue the
employment, rate of compensation or terms and conditions of employment of any
Employee hereunder for any period. All Participants shall remain subject to
discharge to the same extent as if the Plan had never been put into effect.

     12.3  BENEFITS. Nothing in the Plan shall be construed to confer any right
or claim upon any person, firm, or corporation other than the Participants,
former Participants, and Beneficiaries.

     12.4  ABSENCE OF LIABILITY. No member of the Board of Directors of the
Corporation or a subsidiary or committee authorized by the Board of Directors,
or any officer of the Corporation or a subsidiary or officer of a subsidiary
shall be liable for any act or action hereunder, whether of commission or
omission, taken by any other member, or by any officer, agent, or Employee,
except in circumstances involving bad faith or willful misconduct, for anything
done or omitted to be done.

     12.5  EXPENSES. The expenses of administration of the Plan shall be paid by
the Corporation.

     12.6  PRECEDENT. Except as otherwise specifically agreed to by the
Corporation in writing, no action taken in accordance with the Plan by the
Corporation shall be construed or relied upon as a precedent for similar action
under similar circumstances.

     12.7  WITHHOLDING. The Corporation shall withhold any tax which the
Corporation in its discretion deems necessary to be withheld from any payment to
any Participant, former Participant, or Beneficiary hereunder, by reason of any
present or future law.

     12.8  VALIDITY OF PLAN. The validity of the Plan shall be determined and
the Plan shall be construed and interpreted in accordance with the provisions of
ERISA, the Code, and, to the extent 


<PAGE>   14
applicable, the laws of the State of Ohio. The invalidity or illegality of any
provision of the Plan shall not affect the validity or legality of any other
part thereof.

12.9  PARTIES BOUND. The Plan shall be binding upon the Employers,
Participants, former Participants, and Beneficiaries hereunder, and, as the case
may be, the heirs, executors, administrators, successors, and assigns of each of
them.

     12.10 HEADINGS. All headings used in the Plan are for convenience of
reference only and are not part of the substance of the Plan.

     12.11 DUTY TO FURNISH INFORMATION. The Corporation shall furnish to each
Participant, former Participant, or Beneficiary any documents, reports, returns,
statements, or other information that it reasonably deems necessary to perform
its duties imposed hereunder or otherwise imposed by law.

     12.12 TRUST FUND. At its discretion, the Corporation may establish one or
more trusts, with such trustees as the Corporation may approve, for the purpose
of providing for the payment of benefits owed under the Plan. Although such a
trust may be irrevocable, in the event of insolvency or bankruptcy of the
Corporation, such assets will be subject to the claims of the Corporation's
general creditors. To the extent any benefits provided under the Plan are paid
from any such trust, the Employer shall have no further obligation to pay them.
If not paid from the trust, such benefits shall remain the obligation of the
Employer.

     12.13 VALIDITY. In case any provision of this Plan shall be held illegal or
invalid for any reason, said illegality or invalidity shall not affect the
remaining parts hereof, but this Plan shall be construed and enforced as if such
illegal and invalid provision had never been inserted herein.

     12.14 NOTICE. Any notice required or permitted under the Plan shall be
deemed sufficiently provided if such notice is in writing and hand delivered or
sent by registered or certified mail. Such notice shall be deemed given as of
the date of delivery or, if delivery is made by mail, as of the date shown on
the postmark or on the receipt for registration or certification. Mailed notice
to the Corporation shall be directed to the Corporation's address, attention:
KeyCorp Compensation and Benefits Department. Mailed notice to a Participant or
Beneficiary shall be directed to the individual's last known address in the
Employer's records

     12.15 SUCCESSORS. The provisions of this Plan shall bind and inure to the
benefit of each Employer and its successors and assigns. The term successors as
used herein shall include any corporate or other business entity which shall,
whether by merger, consolidation, purchase or otherwise, acquire all or
substantially all of the business and assets of an Employer.

                                         KEYCORP


                                         By: /s/ Thomas E. Helfrich
                                             -----------------------------------
                                             Thomas E. Helfrich

                                         Title: Executive Vice President
                                                --------------------------------

<PAGE>   1
                                                                   EXHIBIT 10.34


                                     KEYCORP
                        EXCESS CASH BALANCE PENSION PLAN

                                    ARTICLE I

                                    THE PLAN

     The KeyCorp Excess Cash Balance Pension Plan ("Plan") originally
established effective January 1, 1995, is hereby amended and restated in its
entirety effective January 1, 1998. The Plan as amended and restated is intended
to provide certain key Employees of KeyCorp with a Plan benefit that is
generally equal to the benefit that the Participant would have been eligible to
receive under the KeyCorp Cash Balance Pension Plan but for the limitations
imposed by Section 401(a)(17) and Section 415 of the Internal Revenue Code of
1986, as amended. It is the intention of the Plan and it is the understanding of
those Participants covered under the Plan that the Plan is unfunded for tax
purposes and for purposes of Title I of the Employee Retirement Income Security
Act of 1974, as amended.

                                   ARTICLE II

                                   DEFINITIONS

2.1  MEANINGS OF DEFINITIONS. As used herein, the following words and phrases
shall have the meanings hereinafter set forth, unless a different meaning is
plainly required by the context:

     (a)   "BENEFICIARY" shall mean the Participant's surviving spouse who is
entitled to receive any Plan benefits in the event the Participant dies before
his or her Excess Pension Benefit shall have been distributed to him or her in
full.

     (b)   "CREDITED SERVICE" shall be calculated by measuring the period of
service commencing on the Participant's Employment Commencement Date and
Re-Employment Commencement Date, if applicable, and ending on the Participant's
Severance from Service Date, and shall be computed based on each full month
during which time the Employee is employed by an Employer.

     (c)   "COMPENSATION" of a Participant for any Plan Year or any partial Plan
Year in which the Participant incurs a Severance From Service Date shall mean
the entire amount of compensation paid to such Participant during such period by
reason of his employment as an Employee, as reported for federal income tax
purposes, or which would have been paid except for (1) the timing of an
Employer's payroll processing operations, (2) the Participant's written election
to defer the receipt of compensation during the Plan Year, (3) the provisions of
the KeyCorp 401(k) Savings Plan, or (4) the provisions of the KeyCorp Flexible
Benefits Plan provided, however, the term shall not include:

           (i)    any amount attributable to the Participant's exercise of stock
                  appreciation rights and the amount of any gain to the
                  Participant upon the exercise of stock options;

           (ii)   any amount attributable to the Participant's receipt of
                  non-cash remuneration whether or not it is included in the
                  Participant's income for federal income tax purposes;



<PAGE>   2
           (iii)  any amount attributable to the Participant's receipt of moving
                  expenses and any relocation bonus paid to the Participant
                  during the Plan Year;

           (iv)   any amount attributable to any severance paid by an Employer
                  or the Corporation to the Participant;

           (v)    any amount attributable to fringe benefits (cash and
                  non-cash),

           (vi)   any amount attributable to any bonus or payment made as an
                  inducement for the Participant to accept employment with an
                  Employer,

           (vii)  any amount attributable to salary deferrals paid to the
                  Participant during the Plan Year, which have been previously
                  included as Compensation under the Plan during the Plan Year
                  or any prior Plan Year,

           (viii) any amount paid to the Participant during the Plan Year which
                  is attributable to interest earned on Compensation deferred
                  under a plan of an Employer or the Corporation; and

           (ix)   any amount paid for any period after the Participant's
                  Termination or Retirement date; and

     In determining a Participant's Compensation under the provisions of this
Section 2.1(c), for those Plan Participants who participate in a line of
business incentive plan (other than the KeyCorp Annual Incentive Plan, the
KeyCorp Long Term Incentive Plan and/or the KeyCorp Staff Incentive Plan),
compensation up to a Plan maximum of $500,000 minus the amount of the
Participant's compensation utilized in computing his or her Pension Plan benefit
in accordance with Section 401(a)(17) of the Code shall be utilized in
calculating the Participant's benefit under the Plan.

     In the case of a Disabled Participant, such Participant's Compensation for
each year while Disabled shall equal an amount which shall reflect the
Participant's Compensation for the calendar year preceding the date of the
Participant's Disability.

     (d)   "CORPORATION" shall mean KeyCorp, an Ohio corporation, its corporate
successors, and any corporation or corporations into or with which it may be
merged or consolidated.

     (e)   "EMPLOYEE" shall mean a common law employee who is employed by an
Employer; provided, however, the term "Employee" shall not include any person
who at the time services are performed is not classified as a common law
employee by the Employer even though such person may for federal income tax
purposes, federal employment tax purposes, or any other purpose be reclassified
by the Employer as a common law employee retroactive to when such services were
performed by reason of administrative, judicial, regulatory or other
governmental action.

     (f)   "EMPLOYER" shall mean KeyCorp and all of its subsidiaries or
affiliates unless specifically excluded as an Employer for Plan purposes by
written action by an officer of the Corporation. An Employer's participation
shall be subject to any and all conditions and requirements made by the
Corporation as the Plan Administrator, and each Employer shall be deemed to have
appointed the Plan Administrator as its exclusive agent under the Plan.



                                       2
<PAGE>   3
     (g)   "EXCESS PENSION BENEFIT" shall mean the vested pension benefit
payable pursuant to the terms of this Plan to a Participant meeting the
eligibility requirements of Section 3.1 of the Plan.

     (h)   "INTEREST CREDIT" shall mean the rate at which a Participant's
Opening Account Balance as provided for under Section 3.3 of the Plan is
periodically increased on a bookkeeping basis. The Interest Credit allocated to
a Participant's Opening Account Balance shall be determined based on one-quarter
of the effective annual calendar-year interest rate equal to the average
(rounded to the nearest one-hundredth of one percent) 5-year United States
Treasury Bill rate in effect each month during the twelve (12) month period
ending on October 31 or the last business day in October of the preceding
calendar year. The procedures to determine such Interest Credit shall be
determined by the Pension Trust Oversight Committee, and the Pension Trust
Oversight Committee in its sole and exclusive discretion may modify the Interest
Credit to be allocated under the Plan.

     (i)   "PARTICIPANT" shall mean an Employee who is a participant in the
Pension Plan and who is selected by the Corporation to become a Participant in
the Plan, and whose participation in the Plan has not been terminated by the
Corporation.

     (j)   "PENSION PLAN" shall mean the KeyCorp Cash Balance Pension Plan as
the same shall be in effect on the date of a Participant's Retirement, death,
Disability or other termination of employment.

     (k)   "RETIREMENT" shall mean the termination of employment of a
Participant under circumstances in which the Participant begins to receive an
Early Retirement or Normal Retirement Date benefit under the KeyCorp Cash
Balance Pension Plan.

     (l)   "SUPPLEMENTAL RETIREMENT PLAN" shall mean the KeyCorp Supplemental
Retirement Plan (formerly known as the Society Corporation Supplemental
Retirement Plan), the KeyCorp Supplemental Retirement Benefit Plan, and the
KeyCorp Supplemental Retirement Benefit Plan for Key Executives, with all
amendments, modifications, and supplements which may be made thereto.

     (m)   "TERMINATION" shall mean the voluntary or involuntary and permanent
termination of a Participant's employment from his or her Employer and any other
Employer, whether by resignation or otherwise.

     All other capitalized and undefined terms used herein shall have the
meanings given them in the Pension Plan, unless a different meaning is plainly
required by the context.

     The masculine gender includes the feminine, and singular references include
the plural, unless the context clearly requires otherwise.

                                   ARTICLE III

                             EXCESS PENSION BENEFIT

3.1  ELIGIBILITY. Subject to the provisions of Article V hereof, a Participant
shall be eligible for an Excess Pension Benefit hereunder if the Participant (i)
retires on or after age 65 with five or more years of Credited Service, (ii)
terminates employment with an Employer on or after age 55 with ten or more years
of Credited Service, (iii) terminates his active employment with an Employer
upon becoming Disabled after completing five or more years of Credited Service
and disability benefits have ceased


                                       3
<PAGE>   4
under the KeyCorp Long-Term Disability Plan due to the Participant's election of
an Early or Normal Retirement under the Pension Plan, or (iv) dies after
completing five years of Credited Service, and has a Beneficiary who is eligible
for a benefit under the Pension Plan.

3.2  AMOUNT OF EXCESS PENSION BENEFIT. The Excess Pension Benefit payable to a
Participant shall be in such amount as is required, when added to the Accrued
Benefit payable in lump sum form to the Participant under the Pension Plan as of
the Participant's Retirement or Termination date, to produce a lump sum cash
aggregate benefit equal to the benefit which would have been payable under the
Pension Plan formula in lump sum form to the Participant if the limitations of
Section 401(a)(17) of the Code and the limitations of Section 415 of the Code
had not been in effect. For purposes of this Section 3.2 hereof, the term
"Pension Plan formula" means the method of calculating a Participant's pension
benefit as reflected in Article IV of the Pension Plan, and shall not include
any Predecessor Plan Grandfathered Benefits formula.

3.3  OPENING ACCOUNT BALANCE.

     (1)   Effective January 1, 1995, all "Employees" (other than "Grandfathered
     Employees") as defined in the Society Corporation Supplemental Retirement
     Plan, as amended and restated as the KeyCorp Supplemental Retirement Plan
     ("Supplemental Retirement Plan") whose Supplemental Retirement Plan benefit
     was valued as of January 1, 1995 in the form of a lump sum cash benefit and
     thereafter the value of which was transferred to the Plan pursuant to the
     provisions of Article IX of the Supplemental Retirement Plan, shall have
     the value of such lump sum cash benefit reflected in a bookkeeping opening
     account balance ("Opening Account Balance") established for such
     Participant. Such Opening Account Balance shall be credited with Interest
     Credit as of the last day of each calendar quarter, based on the value of
     the Participant's Opening Account Balance as of the first day of the
     applicable quarter. A Participant's entitlement to such Opening Account
     Balance shall be governed by the eligibility provisions of Section 3.1 of
     this Plan, and the value of the Opening Account Balance shall be added to
     and become a part of such Participant's Excess Pension Benefit, if any,
     which shall be payable in accordance with the terms of this Plan.

     (2)   Effective January 1, 1995, all participants in the Ameritrust
     Corporation Excess Benefit Plan and all participants in the Ameritrust
     Corporation Deferred Compensation Plan (augmented retirement benefit)
     (hereinafter collectively referred to as "Ameritrust Plan"), whose
     Ameritrust Plan benefit was valued as of January 1, 1995, in the form of a
     lump sum cash benefit and thereafter the value of which was transferred to
     this Plan shall have the value of such lump sum cash benefit reflected in a
     bookkeeping opening account balance ("Opening Account Balance") established
     for such Participant. Such Opening Account Balance shall be credited with
     Interest Credit as of the last day of each calendar quarter, based on the
     value of the Participant's Opening Account Balance as of the first day of
     the applicable quarter. A Participant shall be fully vested in such Opening
     Account Balance, and the value of the Opening Account Balance shall be
     added to and become a part of such Participant's Excess Pension Benefit, if
     any, which shall be payable in accordance with the terms of this Plan. If
     the Participant fails to meet eligibility requirements of Section 3.1
     entitling Participant to an Excess Pension Benefit accruing under this Plan
     on and after January 1, 1995, the Participant shall nonetheless receive, at
     his or her Termination date, the Participant's vested Opening Account
     Balance valued as of the Participant's Termination date, which shall be
     paid pursuant to the benefit distribution (payment) options contained in
     Article IV of this Plan.



                                       4
<PAGE>   5
                                   ARTICLE IV

                        PAYMENT OF EXCESS PENSION BENEFIT

4.1  IMMEDIATE PAYMENT UPON TERMINATION OR RETIREMENT OF PARTICIPANT. Subject to
the provisions of Section 4.2 hereof, a Participant meeting the age and service
eligibility requirements of Section 3.1 shall receive an immediate distribution
of his or her Excess Pension Benefit upon the Participant's Retirement or
Termination date. Such Excess Pension Benefit shall be paid as a lump sum
payment, unless the Participant elects in writing, a minimum of one year prior
to his or her Retirement or Termination date to receive his or her distribution
under a different form of payment. The forms of payment from which a Participant
may elect shall be identical to those forms of payment provided under the
Pension Plan.

           The Excess Pension Benefit payable to a Participant in a form other
than a lump sum payment shall be the actuarial equivalent to such lump sum cash
payment. In making this determination as provided for in this Article IV, the
Corporation shall rely upon calculations made by independent actuaries for the
Pension Plan, who shall apply the actuarial assumptions and interest rate then
in use under the Pension Plan for converting to the form of payment elected by
the Participant.

4.2  PAYMENT UPON DEATH OF PARTICIPANT.

           (a) Upon the death of a Participant who has met the service
requirement of Section 3.1, but who has not yet commenced distribution of his or
her Excess Pension Benefit, there shall be paid to the Participant's Beneficiary
the Excess Pension Benefit which the Participant would have been entitled to
receive had the Participant retired on his or her date of death and commenced
distribution of his or her Excess Pension Benefit. Such Excess Pension Benefit
shall be paid in the form of a lump sum cash payment.

           (b) In the event of a Participant's death after the Participant has
commenced distribution of his or her Excess Pension Benefit, there shall be paid
to the Participant's Beneficiary only those survivor benefits provided under the
form of benefit payment elected by the Participant.

                                    ARTICLE V

                         ELECTION BETWEEN PLAN BENEFITS

5.1  PARTICIPANT'S ELECTION BETWEEN PLAN BENEFITS. A Participant who meets the
eligibility requirements for an Excess Pension Benefit who is also a participant
in and meets the eligibility requirements for a benefit under the KeyCorp
Executive Supplemental Pension Plan, shall be required prior to the
Participant's Retirement or Termination date to elect a benefit from either the
Plan or from the KeyCorp Executive Supplemental Pension Plan. A Participant's
failure to elect between Plan benefits prior to the Participant's Retirement or
Termination date shall result in an automatic default election by the
Participant of an Excess Pension Benefit under the Plan (and shall extinguish
all rights to a benefit under the KeyCorp Executive Supplemental Pension Plan).
Such Excess Pension Benefit shall be paid to the Participant as of his or her
Retirement or Termination date in the form of a lump sum cash payment.

5.2  BENEFICIARY ELECTION BETWEEN PLAN BENEFITS. If a Participant dies after
having met the eligibility requirements for an Excess Pension Benefit and the
Participant at the time of his or her death 



                                       5
<PAGE>   6
is also a Participant in the KeyCorp Executive Supplemental Pension Plan and
eligible for a benefit under the KeyCorp Executive Supplemental Pension Plan,
the Participant's Beneficiary shall be required to elect a death benefit from
either the Plan or from the KeyCorp Executive Supplemental Pension Plan, but in
no event may the Participant's Beneficiary elect a benefit under both the Plan
and the KeyCorp Executive Supplemental Pension Plan. The terms of each
respective Plan shall control the form of payment which may be elected by the
Participant's Beneficiary.

     A Beneficiary's failure to elect between Plan benefits within 120 days from
the date of the Participant's death shall result in an automatic default
election by the Beneficiary of an Excess Pension Benefit under the Plan to be
paid to the Beneficiary in a cash lump sum payment.

                                   ARTICLE VI

                                 ADMINISTRATION

6.1  ADMINISTRATION. The Corporation, which shall be the "Administrator" of the
Plan for purposes of ERISA and the "Plan Administrator" for purposes of the
Code, shall be responsible for the general administration of the Plan, for
carrying out the provisions hereof, and for making payments hereunder. The
Corporation shall have the sole and absolute discretionary authority and power
to carry out the provisions of the Plan, including, but not limited to, the
authority and power (a) to determine all questions relating to the eligibility
for and the amount of any benefit to be paid under the Plan, (b) to determine
all questions pertaining to claims for benefits and procedures for claim review,
(c) to resolve all other questions arising under the Plan, including any
questions of construction and/or interpretation, and (d) to take such further
action as the Corporation deems necessary or advisable in the administration of
the Plan. All findings, decisions and determinations of any kind made by the
Plan Administrator shall not be disturbed unless the Plan Administrator has
acted in an arbitrary and capricious manner. Subject to the requirements of law,
the Plan Administrator shall be the sole judge of the standard of proof required
in any claim for benefits and in any determination of eligibility for a benefit.
All decisions of the Plan Administrator shall be final and binding on all
parties. The Plan Administrator may employ such attorneys, investment counsel,
agents, and accountants as it may deem necessary or advisable to assist it in
carrying out its duties hereunder. The actions taken and the decisions made by
the Plan Administrator hereunder shall be final and binding upon all interested
parties subject, however, to the provisions of Section 6.2. The Plan Year, for
purposes of Plan administration, shall be the calendar year.

6.2  CLAIMS REVIEW PROCEDURE. Whenever the Plan Administrator decides for
whatever reason to deny, whether in whole or in part, a claim for benefits under
the Plan filed by any person (herein referred to as the "Claimant"), the Plan
Administrator shall transmit a written notice of its decision to the Claimant,
which notice shall be written in a manner calculated to be understood by the
Claimant and shall contain a statement of the specific reasons for the denial of
the claim and a statement advising the Claimant that, within 60 days of the date
on which the Claimant receives such notice, Claimant may obtain review of the
decision of the Plan Administrator in accordance with the procedures hereinafter
set forth. Within such 60-day period, the Claimant or Claimant's authorized
representative may request that the claim denial be reviewed by filing with the
Plan Administrator a written request therefore, which request shall contain the
following information:

     (i)   the date on which the request was filed with the Plan Administrator;
           provided, however, that the date on which the request for review was
           in fact filed with the Plan Administrator shall control in the event
           that the date of the actual filing is later than the date stated by
           the Claimant pursuant to this paragraph (i);



                                       6
<PAGE>   7
     (ii)  the specific portions of the denial of the Claimant's claim which the
           Claimant requests the Plan Administrator to review;

     (iii) a statement by the Claimant setting forth the basis upon which
           Claimant believes the Plan Administrator should reverse its previous
           denial of the Claimant's claim and accept the Claimant's claim as
           made;

     (iv)  any written material which the Claimant desires the Plan
           Administrator to examine in its consideration of the Claimant's
           position as stated pursuant to paragraph (iii) above.

     In accordance with this Section, if the Claimant requests a review of the
Plan Administrator's decision, such review shall be made by the Plan
Administrator, which shall, within sixty (60) days after receipt of the request
form, review and render a written decision on the claim containing the specific
reasons for the decision including reference to Plan provisions upon which the
decision is based. All findings, decisions, and determinations of any kind made
by the Plan Administrator shall not be modified unless the Plan Administrator
has acted in an arbitrary and capricious manner. Subject to the requirements of
law, the Plan Administrator shall be the sole judge of the standard of proof
required in any claim for benefits, and any determination of eligibility for a
benefit. All decisions of the Plan Administrator shall be binding on the
Claimant and upon all other Persons. If the Participant or Beneficiary shall not
file written notice with the Plan Administrator at the times set forth above,
such individual shall have waived all benefits under the Plan other than as
already provided, if any, under the Plan.

                                   ARTICLE VII

                                CORPORATE ASSETS

     All benefits paid under the Plan shall be payable solely out of the general
assets of the Corporation. The Corporation shall have no obligation to establish
a trust or fund to fund its obligation to pay benefits under the Plan or to
insure any benefits under the Plan and nothing contained in the Plan shall
create or be construed as creating a trust of any kind or any other fiduciary
relationship between the Participant, the Corporation or any other person. It is
the intention of the Corporation and the Participant that the Plan be unfunded
for tax purposes and for purposes of Title I of the Employee Retirement Income
Security Act of 1974, as amended. The Corporation may, in its sole discretion,
combine the payment due and owing under the Plan with one or more other payments
owing to the Participant or the Participant's Beneficiary under any other plan,
contract, or otherwise (other than any payment due under the Pension Plan) in
one check, direct deposit, wire transfer, or other means of payment.

                                  ARTICLE VIII

                            AMENDMENT AND TERMINATION

8.1  TERMINATION OR AMENDMENT. The Corporation reserves the right to amend or
terminate the Plan at any time by action of its Board of Directors, or any duly
authorized Committee thereof; provided, however, that no such action shall
adversely affect any Participant who has met the age and service requirements of
Section 3.1 or any Participant or Participant's Beneficiary who is receiving or
who is eligible to receive an Excess Pension Benefit hereunder, unless an
equivalent benefit is provided under another plan maintained by an Employer.



                                       7
<PAGE>   8
8.2  EFFECT OF PLAN TERMINATION. Notwithstanding anything to the contrary
contained in the Plan, the termination of the Plan shall terminate the liability
of the Corporation and all Employers to provide for future benefits under the
Plan.

                                   ARTICLE IX

                                  MISCELLANEOUS

9.1  INTEREST OF PARTICIPANT. The obligation of the Employer and of the
Corporation to provide a Participant or the Participant's Beneficiary with an
Excess Pension Benefit under the Plan merely constitutes the unsecured promise
of the Employer and the Corporation to make payments as provided herein and no
person shall have any interest in, or a lien or prior claim on any property of
the Employer or Corporation.

9.2  BENEFITS. Nothing in the Plan shall be construed to confer any right or
claim upon any person, firm, or corporation other than the Participant and the
Participant's Beneficiary who may become entitled to an Excess Pension Benefit
under the Plan.

9.3  NO PRESENT INTEREST. Subject to any federal statute to the contrary, no
right or benefit under the Plan and no right or interest in each Participant's
Plan benefit shall be subject to anticipation, alienation, sale, assignment,
pledge, encumbrance, or charge, and any attempt to anticipate, alienate, sell,
assign, pledge, encumber, or charge any right or benefit under the Plan, or
Participant's Plan Account shall be void. No right, interest, or benefit under
the Plan or Participant's Plan benefit shall be liable for or subject to the
debts, contracts, liabilities, or torts of the Participant or Beneficiary. If
the Participant or Beneficiary becomes bankrupt or attempts to alienate, sell,
assign, pledge, encumber, or charge any right under the Plan or Participant's
Plan benefit, such attempt shall be void and unenforceable.

9.4  UNFUNDED PLAN. This Plan is an unfunded plan maintained primarily to
provide deferred compensation benefits for a select group of "management or
highly-compensated employees" within the meaning of Sections 201, 301, and 401
of ERISA, and therefore is exempt from the provisions of Parts 2, 3, and 4 of
Title I of ERISA.

9.5  NO COMMITMENT AS TO EMPLOYMENT. Nothing herein contained shall be construed
as a commitment or agreement upon the part of any Employee hereunder to continue
his or her employment with an Employer, and nothing herein contained shall be
construed as a commitment on the part of any Employer to continue the
employment, rate of compensation or terms and conditions of employment of any
Employee hereunder for any period. All Participants shall remain subject to
discharge to the same extent as if the Plan had never been put into effect.

9.6  ABSENCE OF LIABILITY. No member of the Board of Directors of the
Corporation or a subsidiary or committee authorized by the Board of Directors,
or any officer of the Corporation or a subsidiary shall be liable for any act or
action hereunder, whether of commission or omission, taken by any other member,
or by any officer, agent, or Employee, except in circumstances involving bad
faith or willful misconduct for anything done or omitted to be done.

9.7  EXPENSES. The expenses of administration of the Plan shall be paid by the
Corporation.



                                       8
<PAGE>   9
9.8  PRECEDENT. Except as otherwise specifically agreed to by the Corporation in
writing, no action taken in accordance with the Plan by the Corporation shall be
construed or relied upon as a precedent for similar action under similar
circumstances.

9.9  WITHHOLDING. The Corporation shall withhold any tax which the Corporation
in its discretion deems necessary to be withheld from any payment to any
Participant, former Participant, or Beneficiary hereunder, by reason of any
present or future law.

9.10 VALIDITY OF PLAN. The validity of the Plan shall be determined and the Plan
shall be construed and interpreted in accordance with the provisions of ERISA,
the Code, and, to the extent applicable, the laws of the State of Ohio. The
invalidity or illegality of any provision of the Plan shall not affect the
validity or legality of any other part thereof.

9.11 PARTIES BOUND. The Plan shall be binding upon the Employers, Participants,
former Participants, and Beneficiaries hereunder, and, as the case may be, the
heirs, executors, administrators, successors, and assigns of each of them.

9.12 HEADINGS. All headings used in the Plan are for convenience of reference
only and are not part of the substance of the Plan.

9.13 DUTY TO FURNISH INFORMATION. The Corporation shall furnish to each
Participant, former Participant, or Beneficiary any documents, reports, returns,
statements, or other information that it reasonably deems necessary to perform
its duties imposed hereunder or otherwise imposed by law.

9.14 TRUST FUND. At its discretion, the Corporation may establish one or more
trusts, with such trustees as the Corporation may approve, for the purpose of
providing for the payment of benefits owed under the Plan. Although such a trust
may be irrevocable, in the event of insolvency or bankruptcy of the Corporation,
such assets will be subject to the claims of the Corporation's general
creditors. To the extent any benefits provided under the Plan are paid from any
such trust, the Employer shall have no further obligation to pay them. If not
paid from the trust, such benefits shall remain the obligation of the Employer.

9.15 NOTICE. Any notice required or permitted under the Plan shall be deemed
sufficiently provided if such notice is in writing and hand delivered or sent by
registered or certified mail. Such notice shall be deemed given as of the date
of delivery or, if delivery is made by mail, as of the date shown on the
postmark or on the receipt for registration or certification. Mailed notice to
the Corporation shall be directed to the Corporation's address, attention:
KeyCorp Compensation and Benefits Department. Mailed notice to a Participant or
Beneficiary shall be directed to the individual's last known address in the
Employer's records




                                       9
<PAGE>   10
9.16 SUCCESSORS. The provisions of this Plan shall bind and inure to the benefit
of each Employer and its successors and assigns. The term successors as used
herein shall include any corporate or other business entity which shall, whether
by merger, consolidation, purchase or otherwise, acquire all or substantially
all of the business and assets of an Employer.

     Executed at Cleveland, Ohio, to be effective as of the first day of
January, 1998.

                                     KEYCORP

                                     By: /s/ Thomas Helfrich
                                         ---------------------------------------
                                         Thomas Helfrich

                                     Title: Executive Vice President
                                            ------------------------------------





                                       10



<PAGE>   1
                                                                   EXHIBIT 10.38



                                     KEYCORP

                           DEFERRED COMPENSATION PLAN

                                    ARTICLE I

     The KeyCorp Deferred Compensation Plan ("Plan") as originally established
effective January 1, 1997 is hereby amended and restated in its entirety to be
effective as of April 1, 1998. The Plan, as established and as amended, is
intended to provide certain key Employees of KeyCorp with the opportunity to
defer their receipt of compensation to the Plan as a means of providing current
tax planning opportunities for such Employees. It is the intention of KeyCorp,
and it is the understanding of those Participants covered under the Plan, that
the Plan is unfunded for tax purposes and for purposes of Title I of the
Employee Retirement Income Security Act of 1974, as amended ("ERISA").

                                   ARTICLE II

                                   DEFINITIONS
                                   -----------

     2.1    MEANING OF DEFINITIONS. For the purposes of this Plan, the following
words and phrases shall have the meanings hereinafter set forth, unless a
different meaning is clearly required by the context:

     (a)    "BENEFICIARY" shall mean the person, persons or entity entitled
            under Article VII to receive any Plan benefits payable after a
            Participant's death.

     (b)    "BOARD" shall mean the Board of Directors of KeyCorp, the Board's
            Compensation and Organization Committee, or any other committee
            designated by the Board or subcommittee designated by the Board's
            Compensation and Organization Committee.

     (c)    "CHANGE OF CONTROL" shall be deemed to have occurred if under any
            rabbi trust arrangement maintained by the Corporation, the
            Corporation is required under the terms of such arrangement to fund
            such rabbi trust to secure the payment of any Participants' Plan
            benefits payable hereunder because a "Change of Control" as defined
            in such rabbi trust has occurred after January 1, 1997.

     (d)    "CODE" shall mean the Internal Revenue Code of 1986, as amended from
            time to time, together with all regulations promulgated thereunder.
            Reference to a section of the Code shall include such section and
            any comparable section or sections of any future legislation that
            amends, supplements, or supersedes such section.

     (e)    "COMMON STOCK ACCOUNT" shall mean the investment account established
            under the Plan for bookkeeping purposes in which a Participant may
            elect to have his or her Participant Deferrals credited. Participant
            Deferrals to the Common Stock Account shall be credited based on a
            bookkeeping allocation of KeyCorp Common Shares (both whole and
            fractional rounded to the nearest one-hundredth of a share) which
            shall be equal to the amount of Participant Deferrals invested by
            the Participant in the Common Stock Account. The Common Stock
            Account shall also reflect on a bookkeeping basis all



                                      -1-
<PAGE>   2
            dividends, gains, and losses attributable to such Common Shares. All
            Corporate Contributions and all Participant Deferrals credited to
            the Common Stock Account, shall be based on the New York Stock
            Exchange's closing price for such Common Shares as of the day such
            Participant Deferrals are credited to the Participants' Plan
            Accounts.

     (f)    "COMPENSATION" of a Participant for any Plan Year or any partial
            Plan Year shall mean the entire amount of base salary paid to such
            Participant during such period by reason of his or her employment
            with an Employer, including any base salary which would have been
            paid except for (1) the Participant's written deferral of such
            Compensation to this Plan during the Plan Year, (2) the
            Participant's deferral of such Compensation to the KeyCorp 401(k)
            Savings Plan and the KeyCorp Excess 401(k) Savings Plan, and/or (3)
            the Participant's participation in the KeyCorp Flexible Benefits
            Plan.

     (g)    "CORPORATE CONTRIBUTIONS" shall mean the amount which an Employer
            has agreed to contribute on a bookkeeping basis to the Participant's
            Plan Account in accordance with the provisions of Article V of the
            Plan.

     (h)    "CORPORATION" shall mean KeyCorp, an Ohio corporation, its corporate
            successors, and any corporation or corporations into or with which
            it may be merged or consolidated.

     (i)    "DEFERRAL PERIOD" shall mean each Plan Year, provided however, that
            a Participant's initial Deferral Period shall be from his or her
            first day of participation in the Plan through the last day of the
            applicable Plan Year.

     (j)    "DETERMINATION DATE" shall mean the last day of each calendar month.

     (k)    "DISABILITY" shall mean (1) the physical or mental disability of a
            permanent nature which prevents a Participant from performing the
            duties such Participant was employed to perform for his or her
            Employer when such disability commenced, (2) qualifies for
            disability benefits under the federal Social Security Act within 30
            months following the Participant's disability, and (3) qualifies the
            Participant for disability coverage under the KeyCorp Long Term
            Disability Plan.

     (l)    "EARLY RETIREMENT" shall mean the Participant's retirement from
            employment with an Employer on or after the Participant's attainment
            of age 55 and completion of a minimum of ten years of Vesting
            Service, but prior to the Participant's Normal Retirement Date.

     (m)    "EMPLOYEE" shall mean a common law employee who is employed by an
            Employer.

     (n)    "EMPLOYER" shall mean the Corporation and any of its subsidiaries,
            unless specifically excluded as an Employer for Plan purposes by
            written action of an officer of the Corporation. An Employer's
            participation shall be subject to all conditions and requirements
            made by the Corporation, and each Employer shall be deemed to have
            appointed the Plan Administrator as its exclusive agent under the
            Plan as long as it continues as an Employer.

     (o)    "FINANCIAL HARDSHIP" shall mean a financial hardship to the
            Participant resulting from a sudden and unexpected illness or
            accident of the Participant or of a dependent of the



                                      -2-
<PAGE>   3

            Participant, the loss of the Participant's property due to casualty,
            or other similar extraordinary and unforeseeable circumstances
            arising as a result of events beyond the control of the Participant.

     (p)    "HARDSHIP WITHDRAWAL COMMITTEE" shall mean the Committee established
            by the Corporation to review Hardship Withdrawal requests of Plan
            Participants to determine whether a Financial Hardship entitles the
            Participant to a distribution of Participant Deferrals in accordance
            with the provisions of Section 6.1(b) of Article VI of the Plan.

     (q)    "INCENTIVE COMPENSATION" shall mean the incentive compensation
            awarded to a Participant under the KeyCorp Annual Incentive Plan
            and/or the KeyCorp Long Term Incentive Plan.

     (r)    "INCENTIVE COMPENSATION DEFERRALS" shall mean a percentage or whole
            dollar amount of any Incentive Compensation payable to a Participant
            during the applicable Plan Year, which the Participant has elected
            in accordance with his or her Participation Agreement to defer under
            this Plan.

     (s)    "INTEREST BEARING ACCOUNT" shall mean the investment account
            established under the Plan for bookkeeping purposes in which a
            Participant may elect to have his or her Participant Deferrals
            credited. Participant Deferrals invested for bookkeeping purposes in
            the Interest Bearing Account shall be credited with earnings as of
            each Determination Date which shall be based on the effective annual
            yield of the average of Moody's Average Corporate Bond Yield Index
            for the previous calendar month increased by 50 basis points. In the
            event that Moody's Investor Services Inc. ceases to publish such
            Index (or any successor publisher thereto) the Board, in its sole
            and absolute discretion, shall select a substantially similar index
            to be used in crediting earnings under the Interest Bearing Account.

     (t)    "INVESTMENT ACCOUNTS" shall collectively mean those investment
            accounts established under the Plan for bookkeeping purposes in
            which a Participant may elect to have his or her Participant
            Deferrals credited. Investment Accounts shall include the Plan's (1)
            Interest Bearing Account, (2) Common Stock Account, and (3)
            Investment Funds.

     (u)    "INVESTMENT FUNDS" shall mean those investment accounts established
            under the Plan for bookkeeping purposes in which a Participant may
            elect to have his or her Participant Deferrals credited and which
            mirror the investment funds established in accordance with and
            pursuant to Article VIII of the KeyCorp 401(k) Savings Plan
            ("Savings Plan") as shall be amended from time to time, provided,
            however, that the Savings Plan's Corporation Stock Fund, for Plan
            purposes, shall be excluded from the definition of Investment Funds.
            Participant Deferrals invested for bookkeeping purposes in the
            Investment Funds shall be credited on a bookkeeping basis with those
            earnings, gains, and losses experienced by the Savings Plan's
            investment funds.

     (v)    "NORMAL RETIREMENT" shall mean the Participant's retirement under
            the KeyCorp Cash Balance Pension Plan on or after the Participant's
            Normal Retirement Date.



                                      -3-
<PAGE>   4
     (w)    "PARTICIPANT" shall mean an Employee who meets the eligibility
            requirements set forth in Section 3.1(a) and becomes a Plan
            Participant pursuant to Section 3.1(b) or Section 3.1(c) of the
            Plan.

     (x)    "PARTICIPATION AGREEMENT" shall mean the executed agreement
            submitted by the Participant to the Corporation prior to the
            beginning of a Deferral Period, which contains, in pertinent part,
            the Participant's deferral commitment for such Deferral Period, the
            Participant's investment instructions, and the distribution option
            for such Participant Deferrals.

     (y)    "PARTICIPANT DEFERRALS" shall mean those Incentive Compensation
            Deferrals and Salary Deferrals the Participant has elected to defer
            under this Plan for each applicable Deferral Period.

     (z)    "PLAN" shall mean the KeyCorp Deferred Compensation Plan with all
            amendments hereafter made.

     (aa)   "PLAN ACCOUNT" shall mean those bookkeeping accounts established by
            the Corporation for each Plan Participant, which shall reflect all
            Prior Plan Awards, Corporate Contributions, and Participant
            Deferrals invested for bookkeeping purposes in the Plan's Investment
            Accounts with all earnings, dividends, gains, and losses thereon.
            Plan Accounts shall not constitute separate Plan funds or separate
            Plan assets. Neither the maintenance of, nor the crediting of
            amounts to such Plan Accounts shall be treated (i) as the allocation
            of any Corporation assets to, or a segregation of any Corporation
            assets in any such Plan Accounts, or (ii) as otherwise creating a
            right in any person or Participant to receive specific assets of the
            Corporation. Benefits under the Plan shall be paid from the general
            assets of the Corporation.

     (bb)   "PLAN YEAR" shall mean the calendar year.

     (cc)   "PRIOR PLAN AWARDS" shall mean those incentive compensation awards
            and any salary deferred under the KeyCorp Executive Deferred
            Compensation Plan, those incentive compensation awards deferred
            under the KeyCorp Long Term Cash Incentive Compensation Plan, the
            KeyCorp Management Incentive Compensation Plan, and/or the KeyCorp
            Short Term Incentive Compensation Plan prior to January 1, 1997 (as
            transferred to the Plan effective January 1, 1997) and those
            incentive compensation awards, bonuses and salary deferred under the
            Ameritrust Deferred Compensation Plan ("Ameritrust Plan") which have
            been credited at the Retirement Rate (as provided under Section
            4.3(a)(i) of the Ameritrust Plan) as of April 1, 1998 and
            transferred to the Plan effective April 1, 1998.

     (dd)   "RETIREMENT" shall mean the termination of a Participant's
            employment under circumstances in which the Participant begins to
            receive an Early Retirement or Normal Retirement Date benefit under
            the KeyCorp Cash Balance Pension Plan.

     (ee)   "SALARY DEFERRALS" shall mean the percentage or whole dollar amount
            of a Participant's annual Compensation which the Participant has
            elected pursuant to his or her Participation Agreement to defer to
            this Plan.



                                      -4-
<PAGE>   5
     (ff)   "TERMINATION" shall mean the voluntary or involuntary and permanent
            termination of a Participant's employment from his or her Employer
            and any other Employer, whether by resignation or otherwise, but
            shall not include the Participant's Retirement or termination as a
            result of Disability.

     (gg)   "TERMINATION UNDER LIMITED CIRCUMSTANCES" shall mean a Participant's
            termination of employment from the Employer (i) within two years
            after a Change of Control under circumstances in which the
            Participant is entitled to severance benefits or salary continuation
            or similar benefits under a Change of Control agreement, employment
            agreement, or severance or separation pay plan, (ii) Normal
            Retirement, (iii) Early Retirement with the approval of the
            Compensation and Organization Committee in its sole discretion, (iv)
            due to Disability or death, or (v) as otherwise expressly approved
            by the Compensation and Organization Committee, in its sole
            discretion.

     2.2    ADDITIONAL REFERENCE. All other words and phrases used herein shall
have the meaning given them in the KeyCorp Cash Balance Pension Plan, unless a
different meaning is clearly required by the context.

     2.3    PRONOUNS. The masculine pronoun wherever used herein includes the
feminine in any case so requiring, and the singular may include the plural.

                                   ARTICLE III

                          ELIGIBILITY AND PARTICIPATION
                          -----------------------------

     3.1    ELIGIBILITY AND PARTICIPATION.

     (a)    ELIGIBILITY. An Employee shall be eligible to participate in the
            Plan if (1) the Employee is a Participant in the KeyCorp Annual
            Incentive Plan, and/or the KeyCorp Long Term Incentive Plan, and (2)
            the Corporation selects such Employee to participate in the Plan.

     (b)    PARTICIPATION. An Employee meeting the eligibility criteria of
            Section 3.1(a) may elect to participate in the Plan with respect to
            any Deferral Period by submitting a Participation Agreement to the
            Corporation prior to the beginning of the applicable Deferral Period
            or such other deadline as established by the Corporation.

     (c)    MID-YEAR PARTICIPATION. When an Employee first becomes eligible to
            participate in the Plan during a Deferral Period, a Participation
            Agreement shall be submitted to the Corporation within thirty (30)
            days after the Corporation notifies the Employee of his or her Plan
            eligibility. Such Participation Agreement will be effective when
            received by the Corporation.

     3.2    DEFERRAL LIMITATIONS. The following Participant Deferral limitations
shall apply for each Deferral Period:

     (a)    SALARY DEFERRALS. A Participant whose Compensation equals or exceeds
            $160,000 as of January 1 of the applicable Plan Year may defer no
            less than one hundred twenty-five



                                      -5-
<PAGE>   6
            dollars ($125) on a per-pay basis and no more than 50% of the
            Participant's Compensation on a per-pay basis during the applicable
            Deferral Period.

     (b)    INCENTIVE COMPENSATION DEFERRALS. A Participant may defer no less
            than three thousand dollars ($3,000) and no more than 100% of any
            Incentive Compensation which becomes payable to the Participant
            during the applicable Deferral Period.

     3.3    COMMITMENT LIMITED BY TERMINATION, RETIREMENT, DISABILITY OR DEATH.
As of the Participant's Termination date, Retirement date, date of Disability or
date of death, all Participant Deferrals under the Plan shall conclude.

     3.4    MODIFICATION OF DEFERRAL COMMITMENT. Except as provided in Section
6.1(b) below, a Participant's deferral commitment as evidenced by his or her
Participation Agreement for the applicable Deferral Period, shall be
irrevocable.

     3.5    CHANGE IN EMPLOYMENT STATUS. If the Corporation determines that a
Participant's performance is no longer at a level that deserves to be rewarded
through participation in the Plan, but does not terminate the Participant's
employment with the Employer, the Participant's existing Participation Agreement
shall terminate at the end of the Deferral Period, and no new Participation
Agreement may be made by such Participant.

     3.6    PRIOR PLAN AWARDS. Effective January 1, 1997, all Employees'
incentive compensation deferred under the KeyCorp Long Term Cash Incentive
Compensation Plan, the KeyCorp Short Term Incentive Compensation Plan and/or the
KeyCorp Management Incentive Compensation Plan and all salary deferrals and
incentive compensation deferred under the KeyCorp Executive Deferred
Compensation Plan shall be transferred for bookkeeping purposes to this Plan and
shall be reflected in Plan Accounts established in the Employees' name.
Effective April 1, 1998 all Employees' incentive compensation, bonuses and
salary deferrals deferred under the Ameritrust Deferred Compensation Plan shall
be transferred for bookkeeping purposes to this Plan and shall be reflected in
Plan Accounts established in the Employee's name. Such Employees shall be given
the opportunity to elect to invest such Prior Plan Awards in the Plan's
Investment Accounts, and may modify their investment elections at such times and
in such manner as the Corporation shall direct. Employees with Prior Plan Awards
which for bookkeeping purposes are maintained under this Plan shall not
otherwise participate in the Plan unless such Employee has met the eligibility
requirements set forth in Section 3.1(a) and has become a Plan Participant
pursuant to Section 3.1(b) or Section 3.1(c) of the Plan.

                                   ARTICLE IV

                              PARTICIPANT DEFERRALS
                              ---------------------

     4.1    PLAN ACCOUNT. All Prior Plan Awards, Participant Deferrals and
Corporate Contributions shall be credited on a bookkeeping basis to a Plan
Account established in the Participant's name. Separate sub-accounts may be
established to reflect the Participant's investment elections, with all
earnings, gains or losses attributable to such elections.

     4.2    INVESTMENT OF PARTICIPANT DEFERRALS. Subject to the provisions of
Section 4.3 hereof, each Participant shall direct the manner in which his or her
Participant Deferrals are to be invested for bookkeeping purposes under the
Plan. All Participant Deferrals may be invested for bookkeeping purposes in any
one or more of the Plan's Investment Accounts, in such amount as the Participant
shall



                                      -6-
<PAGE>   7
select, provided that such election amounts are expressed in five percent
increments. Subject to the provisions of Section 4.4 hereof, Participants may
modify their investment elections at such times and in such manner as permitted
by the Corporation.

     4.3    COMPLIANCE WITH CORPORATION'S STOCK OWNERSHIP GUIDELINES.
Notwithstanding the foregoing provisions of Section 4.2 hereof, Participants who
have not met the ownership requirements of the Corporation's stock ownership
guidelines shall be required to defer all Participant Deferrals into the Common
Stock Account until such time as the Corporation stock ownership guidelines have
been met.

     4.4    INVESTMENT OF PARTICIPANT DEFERRALS INVESTED IN THE COMMON STOCK
ACCOUNT. The Participant's election to have his or her Participant Deferrals
invested on a bookkeeping basis in the Common Stock Account shall be
irrevocable; Participant Deferrals invested in the Common Stock Account shall
not be subject to investment direction by the Participant.

     4.5    CREDITING OF PARTICIPANT DEFERRALS; WITHHOLDING. Participant Salary
Deferrals shall be credited to the Participant's Plan Account as of each pay
period during the applicable Deferral Period. Participant Incentive Compensation
Deferrals shall be credited to the Participant's Plan Account as of the date the
Incentive Compensation would have been payable to the Participant but for the
Participant's election to defer such Incentive Compensation to this Plan. The
withholding of taxes with respect to Participant Deferrals as required by state,
federal or local law shall be withheld from the Participant's Compensation to
the maximum extent possible; any taxes remaining due shall reduce the amount of
Participant Deferrals credited to the Participant's Plan Account.

                                    ARTICLE V

                             CORPORATE CONTRIBUTIONS
                             -----------------------

     5.1    CREDITING OF CORPORATION CONTRIBUTIONS. Effective January 1, 1999,
Corporate Contributions shall be credited on a bookkeeping basis to the
Participant's Plan Account in proportion to the respective amount of the
Participant's Participant Deferrals made to the Plan during such applicable
Deferral Period. Participant Deferrals invested on a bookkeeping basis in the
Plan's Interest Bearing Fund and/or Investment Funds shall be credited with
Corporate Contributions equal to 6% of such Participant's Participant Deferrals;
Participant Deferrals invested on a bookkeeping basis in the Plan's Common Stock
Account shall be credited with Corporate Contributions equal to 10% of such
Participant's Participant Deferrals. Effective January 1, 1998 Corporate
Contributions (equal to 6% or 10%, as the case may be) shall also be credited on
behalf of those Participants whose Participant Deferrals become mandated under
the requirements of Section 162(m) of the Code.

     5.2    INVESTMENT OF CORPORATE CONTRIBUTIONS. All Corporate Contributions
credited to the Participant's Plan Account shall be invested for bookkeeping
purposes in the Plan's Common Stock Account. Corporate Contributions are not
subject to Participant investment directions.

     5.3    VESTING IN CORPORATE CONTRIBUTIONS. A Participant shall become
vested in those Corporate Contributions credited on a bookkeeping basis to the
Participant's Plan Account upon the Participant's (1) completion of three years
of vested service, (2) Disability, or (3) death. For purposes of this Section
5.3 hereof, the term "vested service" shall be determined from the Participant's
employment commencement date through the Participant's Termination, Retirement,
or Disability date (whichever shall first occur), and shall be calculated based
on consecutive twelve-month periods during which time the Participant is
employed by an Employer.



                                      -7-
<PAGE>   8
     5.4    FORFEITURE OF CORPORATE CONTRIBUTIONS. Notwithstanding the
provisions of Sections 5.1 or 5.3 hereof, if the Participant terminates his or
her employment with the Corporation for any reason other than Normal Retirement
or Termination Under Limited Circumstances, the Participant shall forfeit 4% out
of the 10% of those Corporate Contributions (so that the remaining Corporate
Contribution will be 6%) allocated on Participant Deferrals which the
Participant has elected to irrevocably defer into the Common Stock Account. All
earnings on those 4% of Corporate Contributions forfeited shall also be
forfeited.

     5.5    DETERMINATION OF AMOUNT. The Plan Administrator shall verify the
amount of Participant Deferrals, Corporate Contributions, dividends, and
earnings, if any, to be credited to each Participant's Plan Account in
accordance with the provisions of the Plan. The reasonable and equitable
decision of the Plan Administrator as to the value of each Investment Account
shall be conclusive and binding upon all Participants and the Beneficiary of
each deceased Participant having any interest, direct or indirect in the
Participant's Plan Account. The value of an Investment Account on any day not a
Determination Date, shall be the value on the last preceding Determination Date.
As soon as reasonably practicable after the close of the Plan Year, the
Corporation shall send to each Participant an itemized accounting statement
which shall reflect the Participant's Plan Account balance.

     5.6    CORPORATE ASSETS. All Participant Deferrals, Corporate
Contributions, dividends, earnings and any other gains and losses credited to a
Participant's Plan Account remain the assets and property of the Corporation,
which shall be subject to distribution to the Participant only in accordance
with Articles VI, IX and X of the Plan. Payments made under the Plan shall be in
the form of cash and shares and shall be made from the general assets of the
Corporation, and Participants and Beneficiaries shall have the status of general
unsecured creditors of the Corporation. Nothing contained in the Plan shall
create, or be construed as creating a trust of any kind or any other fiduciary
relationship between the Participant, the Corporation, or any other person. It
is the intention of the Corporation and the Participant that the Plan be
unfunded for tax purposes and for purposes of Title I of the Employee Retirement
Income Security Act of 1974, as amended.

     5.7    NO PRESENT INTEREST. Subject to any federal statute to the contrary,
no right or benefit under the Plan and no right or interest in each
Participant's Plan Account shall be subject to anticipation, alienation, sale,
assignment, pledge, encumbrance, or charge, and any attempt to anticipate,
alienate, sell, assign, pledge, encumber, or charge any right or benefit under
the Plan, or Participant's Plan Account shall be void. No right, interest, or
benefit under the Plan or Participant's Plan Account shall be liable for or
subject to the debts, contracts, liabilities, or torts of the Participant or
Beneficiary. If the Participant or Beneficiary becomes bankrupt or attempts to
alienate, sell, assign, pledge, encumber, or charge any right under the Plan or
Participant's Plan Account, such attempt shall be void and unenforceable.

     5.8    EFFECT OF PLAN TERMINATION. Notwithstanding anything to the contrary
contained in the Plan, the termination of the Plan shall terminate the liability
of the Corporation and all Employers to make further Corporate Contributions to
the Plan.



                                      -8-
<PAGE>   9
                                   ARTICLE VI

                          DISTRIBUTION OF PLAN BENEFITS
                          -----------------------------

     6.1    DISTRIBUTIONS PRIOR TO TERMINATION OR RETIREMENT. A Participant's
vested Plan benefit may be distributed to the Participant prior to the
Participant's Termination or Retirement under the following circumstances:

     (a)    EARLY DISTRIBUTION. If a Participant makes Participant Deferrals in
            conjunction with the provisions of Section 162(m) of the Code, such
            Participant Deferrals shall be distributed to the Participant on the
            date specified in the Participant's Participation Agreement, which
            may provide (subject to the distribution limitations contained in
            Section 6.6 hereof) for a distribution date sooner than the
            Participant's Termination or Retirement date. Such distribution
            shall be limited to those applicable Participant Deferrals deferred
            in accordance with the provisions of Section 162(m) of the Code,
            with all earnings and gains thereon.

     (b)    HARDSHIP WITHDRAWAL. Upon a finding that a Participant has suffered
            a Financial Hardship, the Corporation by and through the Hardship
            Withdrawal Committee may, in its sole and absolute discretion,
            permit the Participant to obtain a Hardship Withdrawal from his or
            her vested Plan Account. The amount of such a Hardship Withdrawal
            shall be limited to the amount reasonably necessary to meet the
            Participant's immediate needs resulting from the Financial Hardship.
            If a Hardship Withdrawal is permitted in accordance with the
            requirements of this Section 6.1(b) hereof, or if a Hardship
            Withdrawal is permitted under the KeyCorp 401(k) Savings Plan,
            Participant Deferrals under this Plan shall cease for a 12-month
            period.

     (c)    FORM OF PAYMENT AND TIME. Distributions made to a Participant
            pursuant to Section 6.1(a) or 6.1(b) hereof shall be paid in a lump
            sum amount. Distributions made under this Section 6.1 shall be made
            as soon as reasonably practicable following (i) the distribution
            date permitted under the provisions of Section 6.1(a), or (ii) the
            date on which the Hardship Withdrawal Committee approves the
            Participant's Hardship Withdrawal request under the provisions of
            Section 6.1(b).

     6.2    DISTRIBUTION OPTIONS FOR INTEREST BEARING ACCOUNT AND/OR INVESTMENT
FUNDS. Subject to the provisions of Section 6.4 and Section 6.5 hereof, a
Participant shall elect, as reflected in the Participant's Participation
Agreement, to receive a distribution of his or her vested Plan Account balance
from the Plan's Interest Bearing Account and /or Investment Funds under the
following payment options:

     (a)    a single lump sum distribution, or

     (b)    a series of monthly installment distributions over a period of 60,
            120, or 180 months.

     Distributions of Participant Deferrals from the Plan's Interest Bearing
Account and/or Investment Funds shall be made in cash.



                                      -9-
<PAGE>   10
     6.3    DISTRIBUTION OPTIONS FOR COMMON STOCK ACCOUNT. Subject to the
provisions of Section 6.4 and Section 6.5 of the Plan, a Participant shall
elect, as reflected in the Participant's Participation Agreement, to receive a
distribution of his or her vested Plan Account balance from the Plan's Common
Stock Account under the following payment options:

     (a)    a single lump sum distribution, or

     (b)    a series of annual installment distributions over a period of 5, 10,
            or 15 years.

     Distributions of Participant Deferrals and vested Corporate Contributions
from the Plan's Common Stock Account made or commenced prior to January 1, 1999
shall be made in cash; distributions from the Common Stock Account made or
commenced on or after January 1, 1999 shall be made in KeyCorp Common Shares;
provided, however, that in the event that the Corporation enters into a
transaction intended to qualify as a pooling of interests for accounting
purposes prior to January 1, 1999, all distributions from the Common Stock
Account shall continue to be made in cash.

     6.4    DISTRIBUTIONS FOLLOWING TERMINATION, RETIREMENT OR DISABILITY. Upon
a Participant's Termination, Retirement, or Disability, the Participant's vested
Plan Account balance shall be distributed to the Participant in accordance with
the distribution elections contained within the Participant's Participation
Agreement for each applicable Deferral Period. Notwithstanding the foregoing
provisions of this Section 6.4, however, in the event the Participant
voluntarily terminates his or her employment with an Employer and within twelve
months of such Termination, Retirement, or Disability date provides services in
any capacity to a financial services organization, or other competitor of the
Corporation or any of its subsidiaries, such Participant's distribution
elections as contained within the Participant's Participation Agreements shall
be null and void, and the Participant shall receive an immediate lump sum
distribution of his or her vested Plan Account balance.

     6.5    DISTRIBUTION OF ACCOUNT BALANCE. The Participant's vested Plan
Account shall be valued as of the Determination Date immediately preceding his
or her Termination, Retirement or Disability (the "valuation date").

     (a)    LUMP SUM DISTRIBUTIONS. If a Participant has elected to receive a
            lump sum distribution of all or any portion of his or her vested
            Plan Account, such lump sum distribution shall be made as soon as
            reasonably practicable following the Participant's Termination,
            Retirement or Disability date.

     (b)    INSTALLMENT DISTRIBUTIONS. If a Participant has elected to receive
            an installment distribution of all or any portion of his or her Plan
            Account, such installment distribution shall commence as soon as
            reasonably practicable following the Participant's Termination,
            Retirement or Disability date.

            (i) The Participant's vested unpaid Plan Account balance invested
            for bookkeeping purposes in the Plan's Interest Bearing Account and
            Investment Funds shall be reflected in a distribution sub-account,
            which shall be credited with interest based on a 36 month average
            (as of the valuation date) of the monthly earnings credited under
            the Interest Bearing Account for the Participant's installment
            distribution period.

            (ii) The Participant's vested unpaid Plan Account balance invested
            for bookkeeping purposes in the Plan's Common Stock Account shall be
            reflected as a number of whole



                                      -10-

<PAGE>   1
                                                                   Exhibit 10.39

                      MCDONALD & COMPANY INVESTMENTS, INC.



                                STOCK OPTION PLAN



         McDonald & Company Investments, Inc. hereinafter called the "Company,"
hereby adopts a stock option plan for eligible employees of the Company and its
subsidiary corporations pursuant to the following terms and provisions.

         1. PURPOSE OF THE PLAN. The purpose of this plan, hereinafter called
the "Plan," is to provide additional incentive to such key employees of the
Company and its subsidiary corporations as may be designated for participation
herein by encouraging them to acquire a new or an additional share ownership in
the Company, thus increasing their proprietary interest in the Company's
business and providing them with an increased personal interest in the Company's
continued success and progress. These objectives will be promoted through the
grant of options to acquire shares of the Company's common stock pursuant to the
terms of the Plan. It is intended that eligible employees may be granted,
simultaneously or from time to time, "incentive stock options" under Section
422A of the Internal Revenue Code of 1954, as amended, hereinafter called the
"Code", or other stock options under the Plan from qualifying as such options
within the meaning of Section 422A of the Code.

         2. EFFECTIVE DATE OF THE PLAN. The Plan shall become effective upon
adoption by the Board of Directors on June 7, 1983, subject to approval by
holders of a majority of the outstanding shares of voting capital stock of the
Company. In the event the Plan is not so approved within twelve (12) months
after the date the Plan is adopted by the Board of Directors, the Plan and any
options granted hereunder shall be null and void. If, however, the Plan is so
approved, subject to the provisions of Section 7, no further shareholder
approval shall be required with respect to the granting of all or any part of
the options pursuant to the Plan.

         3. ADMINISTRATION OF THE PLAN. The Plan shall be administered by the
Stock Option Committee of the Board of Directors of the Company or by such other
Committee composed of no fewer than three (3) members of the Board of Directors,
hereinafter called the "Committee." No person shall be appointed to the
Committee who was eligible to receive an option or a stock appreciation right
under the Plan or any other plan of the Company or any of its subsidiary
corporations during the one-year period immediately preceding his appointment of
the Committee.

     Subject to the terms and conditions of the Plan, the Committee shall be
authorized:

     (a) To select the key employees to whom options may be granted;

                                       1
<PAGE>   2

     (b)  To determine the number of shares of Common Stock to be covered by any
          option;

     (c)  To determine the time or times when options will be granted;

     (d)  To determine the time or times when each option may be exercised;

     (e)  To determine at the time of grant of an option under the Plan whether
          and to what extent such option is an incentive stock option entitled
          to the benefits of Section 422A of Code;

     (f)  To determine whether stock appreciation rights shall be made part of
          any option grant to any key employee employed by the Company and to
          approve such stock appreciation rights made part of any option grant
          to any key employee employed by any subsidiary corporation of the
          Company pursuant to Section 8 hereof;

     (g)  To prescribe the form of the option agreements to be granted under the
          Plan; and

     (h)  To establish such other provisions of the option agreements not
          contrary to the terms and conditions of the Plan or, where the option
          is an incentive stock option, of Section 422A of the Code as the
          Committee may deem necessary or desirable.

         4. EMPLOYEES ELIGIBLE FOR OPTIONS. Options may be granted from time to
time in the discretion of the Committee only to such key employees of the
Company or of a subsidiary corporation of the Company as may be designated by
the Committee whose initiative and efforts contribute or may be expected to
contribute to the Company's continued growth and future success, including key
employees who may also be members of the Board of Directors or officers, subject
to the restrictions herein contained. Members of the Committee shall not be
eligible to participate in this Plan, or to receive options under it, while
serving on the Committee. The Committee may grant more than one option, with or
without stock appreciation rights, to the same employee. The term "subsidiary
corporation" as used herein means any corporation fifty percent (50%) of the
stock of which is owned or controlled directly or indirectly by the Company. No
option shall be granted to any employee during any period of time when he is on
leave of absence.

         5. SHARES SUBJECT TO THE PLAN. The shares to be issued upon the
exercise of options granted under the Plan shall be shares of common stock, par
value $1.00 per share of the Company ("Common Stock"). Either treasury or
authorized and unissued shares of Common Stock, or both, in such amount or
amounts, within the maximum limits of the Plan, as the Board of Directors shall
from time to time determine, may be so issued. All shares of Common stock which
are the subject of any lapsed, expired or terminated options may be made
available for reoffering under the Plan to any eligible employee. In the event a
stock appreciation right is granted in conjunction with an option pursuant to
Section 8 and such stock appreciation right is hereafter exercised in whole or
in part, then such option or the portion thereof to which the duly exercised
stock appreciation right relates shall be deemed to have been exercised. The
shares of 


                                       2
<PAGE>   3

Common Stock which otherwise would have been issued upon exercise of such option
may be made available for reoffering under the Plan to any eligible employee.

     Subject to the provisions of the next succeeding paragraph of this Section
5, the aggregate number of shares of Common Stock for which options may be
granted under the Plan shall be three hundred thousand (300,000 shares of Common
Stock.

     In the event that subsequent to the date of adoption of the Plan by the
Board of Directors the shares of Common Stock should, as a result of a stock
split, stock dividend, combination or exchange of shares, exchange for other
securities, reclassification, reorganization, redesignation, merger,
consolidation, recapitalization or other such change, be increased, or decreased
or hanged into or exchanged for a different number or kind of shares or stock or
other securities of the company or another corporation, then (i) there shall
automatically be substituted for each share of Common Stock subject to an
unexercised option (in whole or in part) granted under the Plan and each share
of Common Stock available for additional grants of options under the Plan the
number and kind of shares of stock or other securities into which each
outstanding share of Common Stock shall be changed or for which each such share
of Common Stock shall be exchanged, (ii) the option price per share of Common
Stock or unit of securities shall be increased or decreased proportionately so
that the aggregate purchase price for the securities subject to the option shall
remain the same as immediately prior to such event, and (iii) the Board shall
make such other adjustments to the securities subject to options and the
provisions of the Plan and option agreements as may be appropriate and
equitable. Any such adjustment may provide for the elimination of fractional
shares.

     6. OPTION PROVISIONS.

     (a) OPTION PRICE. The option price per share of Common Stock which is the
subject of an incentive stock option under the Plan shall be determined by the
Committee at the time of grant but shall not be less than one hundred percent
(100%) of the fair market value of the Company's shares of Common Stock on the
date such an option is granted; provided, however, that if the employee to whom
an option is granted is at the time of the grant of the option an owner as
defined in Section 4259d) of the Code of more than ten percent (10%) of the
total combined voting power of all classes of stock of the Company or any
subsidiary corporation, hereinafter called a "Substantial Shareholder," the
option price per share of Common Stock shall be determined by the Committee from
time to time but shall never be less than one hundred ten percent (110%) of the
fair market value of the Company's shares of Common Stock on the date an option
is granted. The option price per share of Common Stock under each option granted
pursuant to the Plan which is not an incentive stock option shall be determined
by the Committee at the time of grant but shall not be less than fifty percent
(50%) of the fair market value of the Company's shares of Common Stock on the
date such option is granted. Such fair market value shall be determined in
accordance with procedures to be established by the Committee. The day on which
the Committee approves the granting of an option shall be considered the date on
which such option is granted.

     (b) PERIOD OF OPTION. The Committee shall determine when each option is to
expire but no 


                                       3
<PAGE>   4

option shall be exercisable for a period of more than ten (10) years from the
date upon which the option is granted; provided, however, that not incentive
stock option granted to such option shall be exercisable after the expiration of
five (5) years from the date of grant of the option.

     (c) LIMITATION ON EXERCISE AND TRANSFER OF OPTIONS. Only the key employee 
to whom the option is granted may exercise the same except where a guardian or
other legal representative has been duly appointed for such employee, and except
as otherwise provided in the case of such employee's death. No option granted
hereunder shall be transferable otherwise than by the Last Will and Testament of
the employee to whom it is granted or, if the employee dies intestate, by the
applicable laws of descent and distribution. No option granted hereunder may be
pledged or hypothecated, nor shall any such option be subject to execution,
attachment or similar process.

     (d) EMPLOYMENT REQUIRED BEFORE EXERCISE OF OPTION. The Committee may, in
its absolute discretion, require that prior to the exercise of all or any part
of any option granted hereunder, the optionee shall have remained in the employ
of the Company or any subsidiary corporation for a specified period after the
date of such option, but always subject to the right of the Company or any such
subsidiary corporation to terminate his employment during such period, or the
Committee may determine to make any option granted hereunder immediately
exercisable. Each option shall be subject to such additional restrictions as to
the time and method of exercise as shall be prescribed by the Committee. Upon
completion of the required period or periods of employment, if any, the option
or the appropriate portion thereof may be exercised in whole or in part from
time to time during the option period, but this right of exercise shall be
limited to whole shares. Options shall be exercised by the optionee giving
written notice to the Company of intention to exercise the same accompanied by
full payment of the purchase price in cash or, with the consent of the
Committee, in whole or in part in shares of Common Stock having fair market
value on the date the option is exercised equal to that portion of the purchase
price for which payment in cash is not made.

     (e) TERMINATION OF EMPLOYMENT. If the optionee ceases to be an employee of
the Company or one of its subsidiary corporations, his option shall, unless
extended by the Committee on or before his date of termination of employment,
terminate on the effective date of termination of his employment and neither he
nor any other person shall have any right after such date to exercise all or any
part of his option. If, however, the cessation of employment is due to death,
then the option may be exercised within three (3) months after the optionee's
death by the optionee's estate or the person designated in the optionee's Last
Will and Testament or the whom transferred by the applicable laws of descent and
distribution. Notwithstanding the foregoing, in no event shall any option be
exercisable after the expiration of the option period and not to any greater
extent than the optionee would have been entitled to exercise the option at the
time of his death.

     In the event an employee of the Company or one of its subsidiaries is
granted a leave of absence by the Company or such subsidiary to enter military
service or because of sickness, his employment with the Company or such
subsidiary shall not be considered as terminated and he shall be deemed an
employee of the Company or such subsidiary during such leave of absence or any
extension thereof granted by the Company or such subsidiary.



                                       4
<PAGE>   5

     (f) SEQUENCE OF EXERCISE OF INCENTIVE STOCK OPTIONS AND REISSUANCE OF
OPTIONS. No incentive stock option granted under the Plan shall be exercisable
by the option holder while any incentive stock option granted hereunder which
was granted before the granting of such option has not been exercised in full or
has not expired by reason of lapse of time. Subject to the foregoing, in the
event of a decline in the market value of the shares of Common Stock, the
Committee shall have the right, with the consent of the optionee, to terminate
an existing option for the purpose of reissuing it as a new option at a lower
option price.

     (g) LIMITATIONS ON GRANT OF INCENTIVE STOCK OPTIONS. The aggregate fair
market value, determined as of the date an incentive stock option is granted, of
the shares of Common Stock for which any employee may be granted incentive stock
option sin any calendar year shall not exceed the sum of (i) One Hundred
Thousand Dollars ($100,000) plus (ii) the sum of any "unused limit carryover" to
such year as determined under Section 422A(c) (4) of the Code.

         7. AMENDMENTS TO PLAN. The Committee is authorized to interpret the 
Plan and from time to time adopt any rules and regulations for carrying out the
Plan that it may deem advisable. Subject to the approval of the Board of
Directors of the Company, the Committee may at any time amend, modify, suspend
or terminate the Plan. In no event, however, without the approval of
shareholders, shall any action of the Committee or the Board of Directors result
in:

     (a)  Amending, modifying or altering the eligibility requirements provided
          in Section 4 hereof;

     (b)  Increasing or decreasing, except as provided in Section 5 hereof, the
          maximum number of shares as to which options may be granted;

     (c)  Decreasing the minimum option price per share at which options may be
          granted under the Plan as provided in Section 6(a) hereof;

     (d)  Extending either the maximum period during which an option is
          exercisable as provided in Section 6(b) hereof or the date on which
          the Plan shall terminate as provided in Section 11 hereof;

     (e)  Changing the requirements relating to the Committee; or

     (f)  Making any other change which would cause any options granted under
          the Plan as incentive stock options not to qualify as such options
          within the meaning of Section 422A of the Code;

except to conform the Plan and the option agreements to changes in the Code or
governing law.


     8. STOCK APPRECIATION RIGHTS. A key employee may be awarded, either at the
time of grant or subsequently, the right to elect alternative payment in lieu of
exercising all or a portion of 


                                       5
<PAGE>   6

the options granted to him. Stock appreciation rights must be specifically
granted upon such terms and conditions as specified by the Committee, if such
subsidiary corporation is the employer of the key employee. No optionee shall 
be entitled to such rights solely as a result of the grant of an option to him.
Such right, if granted, may be exercised by said option holder either with
respect to all or a portion of the option to which it applies. Stock
appreciation rights are exercisable only during the periods beginning on the
third business day following the release of a summary statement of the Company's
quarterly or annual sales and earnings and ending on the twelfth business day
following said date. The stock appreciation right shall provide that an option
holder shall have the excess, if any, of the fair market value of the shares of
Common Stock covered by the option, determined as of the date of exercise of
value is determined for purposes of the granting of options, over the option
price. Such amount shall be payable by either the Company or the subsidiary
corporation, whichever such corporation is the employer of the key employee, in
one or more of the following manners, as shall be determined by the Committee,
if the Company is the employer of the key employee, or by the subsidiary
corporation subject to the Committee's approval, if such subsidiary corporation
is the employer of the key employee:

              (a) cash;

              (b) fully-paid shares of Common Stock having a fair market value
                  equal to such amount; or

              (c) a combination of cash and shares of Common Stock.

              In no event may any person exercise any stock appreciation rights
granted hereunder unless (i) such person is then permitted to exercise the
option or the portion thereof with respect to which such stock appreciation
rights relate, and (ii) the fair market value of the shares of Common Stock
covered by the option, determined as provided above, exceeds the option price of
such shares of Common Stock. Upon the exercise of any stock appreciation rights,
the option, or that portion thereof to which such stock appreciation rights
relate, shall be cancelled and such person shall surrender such option for
cancellation and reissuance, if appropriate. Stock appreciation rights granted
hereunder shall be made a part of the option or stock appreciation right shall
impose no obligation upon the optionee to exercise such option or right. The
Company's or a subsidiary corporation's obligation to satisfy stock appreciation
rights shall not be funded or secured in any manner.

              9. INVESTMENT REPRESENTATION, APPROVALS AND LISTING. The Committee
may, if it deems appropriate, condition its grant of any option hereunder upon
receipt of the following investment representation from the optionee:

              "I further agree that any shares of Common Stock of McDonald &
              Company Investments, Inc. which I may acquire by virtue of this
              option shall be acquired for investment purposes only and not with
              a view to distribution or resale; provided, however, that this
              restriction shall become inoperative in the event the said shares
              of Common Stock subject to option shall be registered under the
              Securities Act of 1988, as amended, or in the event there is
              presented to McDonald & Company 



                                       6
<PAGE>   7

              Investments, Inc. an opinion of counsel satisfactory to McDonald &
              Company Investments, Inc. to the effect that the offer or sale of
              the shares of Common Stock subject to this option may lawfully be
              made without registration of the said shares of stock under the
              Securities Act of 1933, as amended."

The Company shall not be required to issue any certificate or certificates for
shares of Common Stock upon the exercise of an option or a stock appreciation
right granted under the Plan prior to (i) the obtaining of any approval from any
governmental agency which the Company shall, in its sole discretion, determine
to be necessary or advisable, (ii) the admission of such shares to listing on 
any national securities exchange on which the shares of Common Stock may be
listed, (iii) the completion of any registration or other qualification of the
shares of Common Stock under any state or federal law or ruling or regulations
of any governmental body which the Company shall, in its sole discretion,
determine to be necessary or advisable or the determination by the Company, in
its sole discretion, that any registration or other qualification of the shares
of Common Stock is not necessary or advisable and (iv) the obtaining of an
investment representation from the optionee in the form stated above or in such
other form as the Company, in its sole discretion, shall determine to be
adequate.

              10. GENERAL PROVISIONS. The form and substance of option
agreements and grants of stock appreciation rights, whether granted at the same
or different times, need not be identical.

              Nothing in the Plan or in any option agreement shall confer upon
any employee any right to continue in the employ of the Company or any of its
subsidiary corporations, to be entitled to any remuneration or benefits not set
forth in the Plan or such option, or to interfere with or limit the right of the
Company or any subsidiary corporation to terminate his employment at any time,
with or without cause.

              Nothing contained in the Plan or in any option agreement shall be
construed as entitling any optionee to any rights of a shareholder as a result
of the grant of an option until such time as shares of Common Stock are actually
issued to such optionee pursuant to the exercise of an option or stock
appreciation rights.

              The Plan may be assumed by the successors and assigns of the
Company.

              The liability of the Company under the Plan and any sale made
hereunder is limited to the obligations set forth herein with respect to such
sale and no term or provision of the Plan shall be construed to impose any
liability on the Company in favor of any employee with respect to any loss, cost
or expense which the employee may incur in connection with or arising out of any
transaction in connection with the Plan.

              The cash proceeds received by the Company from the issuance of
shares of Common Stock pursuant to the Plan will be used for general corporate
purposes.

              The expense of administering the Plan shall be borne by the
Company.

                                       7
<PAGE>   8

              The captions and section numbers appearing in the Plan are
inserted only as a matter of convenience. They do not define, limit, construe or
describe the scope or intent of the provisions of the Plan.

              11. TERMINATION OF THE PLAN. The Plan shall terminate on June 6,
1993, and thereafter no options shall be granted hereunder. All options
outstanding at the time of termination of the Plan shall continue in full force
and effect according to their terms and the terms and conditions of the Plan.


                                       8

<PAGE>   1
                                                                  Exhibit 10.40


                               MCDONALD & COMPANY

                                INVESTMENTS, INC.






                               1995 KEY EMPLOYEES

                                STOCK OPTION PLAN













<PAGE>   2


McDonald & Company Investments, Inc. hereby adopts a stock option plan for the
benefit of certain persons and subject to the terms and provisions set forth
below.

         1. DEFINITIONS. The following terms shall have the meanings set forth
below whenever used in this instrument:

                  (a) The word "Board" shall mean the Board of Directors
                  of the Company.

                  (b) The word "Code" shall mean the United States Internal     
                  Revenue Code (Title 26 of the United States Code).

                  (c) The word "Committee" shall mean the Compensation
                  Committee appointed by the Board.

                  (d) The words "Common Stock" shall mean Common Stock, par
                  value $1.00 per share, of the Company.

                  (e) The word "Company" shall mean McDonald & Company
                  Investments, Inc., a Delaware corporation, and any successor
                  thereto which shall maintain this Plan.

                  (f) The word "Disability" shall mean the Optionee's inability,
                  due to a physical or mental condition, to perform services for
                  the Company or any Subsidiary substantially consistent with
                  past practice, as determined by the Committee pursuant to
                  written certification of such Disability from a physician
                  acceptable to the Committee.

                  (g) The words "Key Employee" shall mean any person who is a
                  high-level executive officer or other valuable managerial
                  employee of either the Company or any Subsidiary.

                  (h) The word "Optionee" shall mean any Key Employee to whom a
                  stock option has been granted pursuant to this Plan.

                  (i) The word "Plan" shall mean this instrument, McDonald &
                  Company Investments, Inc. 1995 Key Employees Stock Option
                  Plan, as it is originally adopted and as it may be amended
                  hereafter.

                  (j) The word "Subsidiary" shall mean any corporation at least
                  50% of the common stock of which is owned directly or
                  indirectly by the Company.

                  (k) The words "Substantial Stockholder" shall mean any person
                  who would otherwise be a Key Employee except that such person
                  owns more than 10% of the total combined voting power of all
                  classes of stock of the Company or any Subsidiary. Ownership
                  shall be determined in accordance with Section 424(d) of the
                  Code and lawful applicable regulations.


                                       2
<PAGE>   3


         2. PURPOSE OF THE PLAN. The purpose of the Plan is to provide Key
Employees of the Company and its Subsidiaries with an additional incentive to
serve and promote the interests of the Company, its stockholders and the
Company's subsidiary corporations as may be designated for participation herein.
The premise of the Plan is that, if such Key Employees increase their
proprietary interest in the Company as they may already hold, then the incentive
of such Key Employees to work toward the Company's continued success will be
commensurately increased. Accordingly, the Company may, from time to time during
the effective period of the Plan, grant to such Key Employees as may be selected
to participate in the Plan options to purchase shares of Common Stock on the
terms and subject to the conditions set forth in the Plan.

         3. EFFECTIVE DATE OF THE PLAN. The Plan shall become effective on May
3, 1995, subject to approval by holders of a majority of the outstanding shares
of voting capital stock of the Company present in person or by proxy and
entitled to vote on the adoption of the Plan. In the event the Plan is not so
approved within twelve (12) months after the date the Plan is adopted, the Plan
and any options granted hereunder shall be null and void. If, however, the Plan
is so approved, subject to the provisions of Section 8, no further stockholder
approval shall be required with respect to the granting of any options pursuant
to the Plan.

         4. ADMINISTRATION OF THE PLAN. The Plan shall be administered by the
Committee. The Committee shall consist of no fewer than three (3) members, who
shall be designated by the Board. Each member of the Committee shall be a
"disinterested person" within the meaning of Rule 16b-3 promulgated under the
Securities Exchange Act of 1934 or any amendment of or successor to such rule as
may be in effect from time to time. A majority of the Committee shall constitute
a quorum, and the acts of a majority of the members present at any meeting at
which a quorum is present, or acts approved in writing by all of the members,
shall be acts of the Committee. Subject to the terms and conditions of the Plan,
the Committee shall have full and final authority in its absolute discretion:

                (a) To select the Key Employees to whom options may be granted;

                (b) To determine the number of shares of Common Stock subject to
                any option;

                (c) To determine the time when options will be granted;

                (d) To determine the option price of shares of Common Stock
                subject to an option;

                (e) To determine the time when each option may be exercised;

                                       3
<PAGE>   4

                (f) To determine at the time of grant of an option whether and
                to what extent such option is an incentive stock option under
                Section 422 of the Code;

                (g) To determine whether stock appreciation rights shall be made
                part of any option grant pursuant to Section 9 hereof, the
                method of valuing the stock appreciation rights and whether the
                stock appreciation rights may be exercised in lieu of or in
                addition to the related option;

                (h) To prescribe the form of the option agreements governing the
                options which are granted under the Plan and to set the
                provisions of such option agreements as the Committee may deem
                necessary or desirable provided such provisions are not contrary
                to the terms and conditions of either the Plan or, where the
                option is an incentive stock option, Section 422 of the Code;

                (i) To adopt, amend and rescind such rules and regulations as,
                in the Committee's opinion, may be advisable in the
                administration of the Plan; and

                (j) To construe and interpret the Plan, the rules and
                regulations and the instruments evidencing options granted under
                the Plan and to make all other determinations deemed necessary
                or advisable for the administration of the Plan.

Any decision made or action taken by the Committee in connection with the
administration, interpretation, and implementation of the Plan and of its rules
and regulations, shall, to the extent permitted by law, be conclusive and
binding upon all Optionees under the Plan and upon any person claiming under or
through such an Optionee. Neither the Committee nor any of its members shall be
liable for any act taken by the Committee pursuant to the Plan. No member of the
Committee shall be liable for the act of any other member. No person shall be
appointed to the Committee who was eligible to receive an option or a stock
appreciation right under the Plan or any other plan of the Company or any of its
subsidiary corporations during the one-year period immediately preceding his
appointment to the Committee. If for any reason any member of the Committee
ceases to meet the requirements of Rule 16b-3(c)(2) of the Securities Exchange
Act of 1934, the Board shall appoint new member(s) of the Committee in order to
comply with such requirements.

         Notwithstanding anything herein to the contrary, the maximum aggregate
number of shares of Common Stock (i) for which stock options may be granted, and
(ii) with respect to which stock appreciation rights may be granted, to any
particular employee during any calendar year during the term of this Plan is
50,000, subject to adjustment in accordance with Section 6.


                                       4
<PAGE>   5

         5. PERSONS ELIGIBLE FOR OPTIONS. Subject to the restrictions herein
contained, options may be granted from time to time in the discretion of the
Committee only to such Key Employees, as designated by the Committee, whose
initiative and efforts contribute or may be expected to contribute to the
continued growth and future success of the Company and/or its Subsidiaries. No
option shall be granted to any Key Employee during any period of time when he is
on leave of absence. The Committee may grant more than one option, with or
without stock appreciation rights, to the same Key Employee. Members of the
Committee shall not be eligible to participate in this Plan, or to receive
options or stock appreciation rights under the Plan, while serving on the
Committee.

         6. SHARES SUBJECT TO THE PLAN. Subject to the provisions of Section 9
concerning payment for stock appreciation rights in shares of Common Stock and
subject to the provisions of the next succeeding paragraph of this Section 6,
the aggregate number of shares of Common Stock for which options may be granted
under the Plan shall be 500,000 shares of Common Stock. Either treasury or
authorized and unissued shares of Common Stock, or both, in such amounts, within
the maximum limits of the Plan, as the Committee shall from time to time
determine, may be issued upon exercise of the options. All shares of Common
Stock which are the subject of any lapsed, expired or terminated options may be
made available for reoffering pursuant to options granted under the Plan to any
Key Employee.

         In the event that subsequent to the date of adoption of the Plan by the
Board, the outstanding shares of Common Stock are, as a result of a stock split,
stock dividend, combination or exchange of shares, exchange for other
securities, reclassification, reorganization, redesignation, merger,
consolidation, recapitalization, spin-off, split-off, split-up or other such
change (including, without limitation, any transaction described in Section
424(a) of the Code) or a special dividend or other distribution to the Company's
stockholders, increased or decreased or changed into or exchanged for a
different number or kind of shares of stock or other securities of the Company,
then (i) there shall automatically be substituted for each share of Common Stock
subject to an unexercised option granted under the Plan and each share of Common
Stock available for additional grants of options under the Plan the number and
kind of shares of stock or other securities into which each outstanding share of
Common Stock shall be exchanged, (ii) the option price per share of Common Stock
or unit of securities shall be increased or decreased proportionately so that
the aggregate purchase price for the securities subject to the option shall
remain the same as immediately prior to such event, and (iii) the Committee
shall make such other adjustments to the securities subject to options, the
provisions of the Plan, and option agreements as may be appropriate, equitable
and in compliance with the provisions of Section 424(a) of the Code to the
extent applicable and any such adjustment shall be final, binding and conclusive
as to each Optionee. Any such adjustment may, in the discretion of the
Committee, provide for the elimination of fractional shares.


                                       5
<PAGE>   6



         7. OPTION PROVISIONS.

                  (a) Option Price. The option price per share of Common Stock
which is the subject of an incentive stock option under the Plan shall be
determined by the Committee at the time of grant but shall not be less than one
hundred percent (100%) of the fair market value of a share of Common Stock on
the date the option is granted; provided, however, that if a Key Employee to
whom an incentive stock option is granted is at the time of the grant a
Substantial Stockholder, the option price per share of Common Stock shall be
determined by the Committee but shall never be less than one hundred ten percent
(110%) of the fair market value of a share of Common Stock on the date the
option is granted. The option price per share of Common Stock under each option
granted pursuant to the Plan which is not an incentive stock option shall be
determined by the Committee at the time of grant and may be above or below the
fair market value of a share of Common Stock on the date the option is granted.
Such fair market value shall be determined in accordance with procedures to be
established by the Committee. The date on which the Committee approves the
granting of an option shall be deemed for all purposes hereunder the date on
which the option is granted.

                   (b) Period of Option. The Committee shall determine when each
option is to expire but no option shall be exercisable after ten (10) years have
elapsed from the date upon which the option is granted; provided, however, that
no incentive stock option granted to a person who is a Substantial Stockholder
at the time of the grant of such option shall be exercisable after five (5)
years have elapsed from the date upon which the option is granted.

                   (c) Limitation on Exercise and Transfer of Option. Except as
otherwise provided in the event of an Optionee's death, only the Optionee may
exercise an option, provided that a guardian or other legal representative who
has been duly appointed for such Optionee may exercise an option on behalf of
the Optionee. No option granted hereunder shall be transferable other than by
the Last Will and Testament of the Optionee or, if the Optionee dies intestate,
by the applicable laws of descent and distribution. No option granted hereunder
may be pledged or hypothecated, nor shall any such option be subject to
execution, attachment or similar process. Unless otherwise determined by the
Committee, (i) no award granted under the Plan may be transferred or assigned by
the Optionee to whom it is granted other than by will, pursuant to the laws of
descent and distribution or pursuant to a qualified domestic relations order as
defined in the Code, and (ii) an award granted under this Plan may be exercised,
during the Optionee's lifetime, only by the Optionee or by the Optionee's
guardian or legal representative. Notwithstanding the foregoing, no incentive
stock option may be transferred or assigned pursuant to a qualified domestic
relations order or exercised, during the Optionee's lifetime, by the Optionee's
guardian or legal representative.

                  (d) Conditions Governing Exercise of Option. The Committee
may, in its absolute discretion, either require that, prior to the exercise of
any option granted hereunder, the Optionee shall have been an employee for a
specified period of time after 


                                       6
<PAGE>   7

the date such option was granted, or make any option granted hereunder
immediately exercisable. Each option shall be subject to such additional
restrictions or conditions with respect to the right to exercise and the time
and method of exercise as shall be prescribed by the Committee. Upon
satisfaction of any such conditions, the option may be exercised in whole or in
part at any time during the option period, but this right of exercise shall be
limited to whole shares, unless the Committee shall otherwise provide. Options
shall be exercised by the Optionee giving written notice to the Secretary of the
Company at its principal office, by certified mail, return receipt requested, of
the Optionee's exercise of the option and the number of shares with respect to
which the option is being exercised, accompanied by full payment of the purchase
price either in cash or, with the consent of the Committee, in whole or in part
in shares of Common Stock having a fair market value on the date the option is
exercised equal to that portion of the purchase price for which payment in cash
is not made. Such notice shall be deemed delivered when deposited in the mails.
Notwithstanding anything in the foregoing to the contrary, in the event of a
"change in control" the Committee shall have the authority and power: (i) to
cause all outstanding options to be immediately exercisable notwithstanding any
vesting limitation otherwise previously imposed on such options; and (ii) to
accelerate the termination date of all such options . Thereafter, upon such
determination, an Optionee may exercise any and all outstanding options (in
whole or in part), whether or not such options are by their terms fully
exercisable at such time) and the Committee may authorize the acceptance of the
surrender of the right to exercise such option or any portion thereof, but in no
event after the expiration of the term of the option. The term "change in
control" shall include, but not be limited to: (i) the first purchase of shares
pursuant to a tender offer or exchange (other than a tender offer or exchange by
the Company) for all or part of the Company's common stock of any class or any
securities convertible into such common stock; (ii) the receipt by the Company
of a Schedule 13D or other advice indicating that a person is the "beneficial
owner" (as that term is defined in Rule 13d-3 under the Securities Exchange Act
of 1934) of twenty percent (20%) or more of the Company's Common Stock
calculated as provided in paragraph (d) of said Rule 13d-3; (iii) the date of
approval by shareholders of the Company of an agreement providing for any
consolidation or merger of the Company in which the Company will not be the
continuing or surviving corporation or pursuant to which shares of capital
stock, of any class or any securities convertible into such capital stock, of
the Company would be converted into cash, securities, or other property, other
than a merger of the Company in which the holders of common stock of all classes
of the Company immediately prior to the merger would have the same proportion of
ownership of common stock of the surviving corporation immediately after the
merger; (iv) the date of the approval by shareholders of the Company of any
sale, lease, exchange, or other transfer (in one transaction or a series of
related transactions) of all or substantially all the assets of the Company; (v)
the adoption of any plan or proposal for the liquidation (but not a partial
liquidation) or dissolution of the Company; or (vi) such other event as the
Committee shall, in its sole and absolute discretion, deem to be a "change in
control." The manner of application and interpretation of the foregoing
provisions shall be determined by the Committee in its sole and absolute
discretion.



                                       7
<PAGE>   8



                   (e) Termination of Employment, Etc. If an Optionee ceases to
be an employee of the Company or a Subsidiary, his option shall, unless
otherwise provided in the option agreement between the Optionee and the Company,
terminate on the date he ceases to be so employed and neither he nor any other
person shall have any rights after the date he ceases to be so employed to
exercise all or any part of the option. An Optionee's employment shall not be
deemed to have terminated while he is on a military, sick or other bona fide
approved leave of absence from the Company or a Subsidiary as such a leave of
absence is described in Section 1.421-7(h) of the Federal Income Tax Regulations
or any lawful successor regulations thereto. If the stock option is an incentive
stock option, no option agreement shall:

                  (i) permit any Optionee to exercise any incentive stock option
         more than three (3) months after the date the Optionee ceased to be
         employed by the Company and all Subsidiaries if the reason for the
         Optionee's cessation of employment was other than his death or his
         Disability; or

                  (ii) permit any Optionee to exercise any incentive stock
         option more than one (1) year after the date the Optionee ceased to be
         employed by the Company and all Subsidiaries if the reason for the
         Optionee's cessation of employment was the Optionee's Disability; or

                   (iii) permit any person to exercise any incentive stock
         option more than one (1) year after the date the Optionee ceased to be
         employed by the Company and all Subsidiaries if either (A) the reason
         for the Optionee's cessation of employment was his death or (B) the
         Optionee died within three (3) months after ceasing to be employed by
         the Company and all Subsidiaries.

If any option is by the terms of the option agreement exercisable following the
Optionee's death, then such option shall be exercisable by the Optionee's
estate, or the person designated in the Optionee's Last Will and Testament, or
the person to whom the option was transferred by the applicable laws of descent
and distribution.

                   (f) Limitations on Grant of Incentive Stock Options. During
the calendar year in which any incentive stock options granted under the Plan
first become exercisable by any Optionee, the aggregate fair market value of the
shares of Common Stock which are subject to such incentive stock options
(determined as of the date the incentive stock options were granted) shall not
exceed the sum of One Hundred Thousand Dollars ($100,000.00). Options which are
not designated as incentive stock options shall not be subject to the limitation
described in the preceding sentence and shall not be counted when applying such
limitation.

                  (g) Prohibition of Alternative Options. It is intended that
Key Employees may be granted, simultaneously or from time to time, "incentive
stock options" under Section 422 of the Code, or other stock options, but no Key
Employees shall be granted alternative rights in incentive stock options and
other stock options so as to prevent 


                                       8
<PAGE>   9

options granted as incentive stock options under the Plan from qualifying as
such within the meaning of Section 422 of the Code.

                  (h) Waiver by Committee of Conditions Governing Exercise of
Option. The Committee may, in its discretion, waive any restrictions or
conditions set forth in an option agreement concerning an Optionee's right to
exercise any option and/or the time and method of exercise.

         8. AMENDMENTS TO THE PLAN. The Committee is authorized to interpret the
Plan and from time to time adopt any rules and regulations for carrying out the
Plan that it may deem advisable. Subject to the approval of the Board, the
Committee may at any time amend, modify, suspend or terminate the Plan. In no
event, however, without the approval of the Company's stockholders, shall any
action of the Committee or the Board result in:

                  (a) Amending, modifying or altering the eligibility
                  requirements provided in Section 5 hereof;

                  (b) Increasing or decreasing, except as provided in Section 6
                  hereof, the maximum number of shares for which options may be
                  granted;

                  (c) Decreasing the minimum option price per share at which
                  options may be granted under the Plan, as provided in Section
                  7(a) hereof;

                  (d) Extending either the maximum period during which an option
                  is exercisable as provided in Section 7(b) hereof or the date
                  on which the Plan shall terminate as provided in Section 12
                  hereof;

                  (e) Changing the requirements relating to the Committee;

                  (f) Making any other change which would cause any option
                  granted under the Plan as an incentive stock option not to
                  qualify as an incentive stock option within the meaning of
                  Section 422 of the Code; or

                  (g) Making any change which would eliminate the exemption
                  provided by Rule 16b-3 for this Plan and for securities
                  awarded under this Plan;

except as necessary to conform the Plan and the option agreements to changes in
the Code or other governing law.

         9. STOCK APPRECIATION RIGHTS. The Committee may provide, at the time of
the grant of a stock option and upon such terms and conditions as it deems
appropriate, that an Optionee shall have the right with respect to all or a
portion of the options granted to him to elect to surrender such options in
exchange for the consideration set forth in this Section 9 in lieu of exercising
such options. Alternatively, the Committee may provide, at the time of the grant
of a stock option and upon such terms and conditions as it deems

                                       9
<PAGE>   10

                                                                        
appropriate, that an Optionee shall have the right with respect to all or a
portion of the options granted to him to receive the consideration set forth in
this Section 9 upon exercising such options in addition to any Shares of Common
Stock purchased upon exercise thereof. Stock appreciation rights must be
specifically granted by the Committee; provided, however, no Optionee shall be
entitled to such rights solely as a result of the grant of an option to him.
Stock appreciation rights, if granted, may be exercised either with respect to
all or a portion of the option to which they relate. Stock appreciation rights
shall not be transferable separate from the option with respect to which they
were granted and shall be subject to all of the restrictions on transfer
applicable to the said options. Stock appreciation rights shall be exercisable
only at such times and by such persons as are specified in the option agreement
governing the stock option with respect to which the stock appreciation rights
were granted. A stock appreciation right shall provide that an Optionee shall
have the right to receive a percentage, not greater than One Hundred Percent
(100%), of the excess over the option price, if any, of the fair market value of
the shares of Common Stock covered by the option, as determined by the Committee
as of the date of exercise of the stock appreciation right, in the manner
provided for herein. Such amount shall be payable in one or more of the
following manners, as shall be determined by the Committee;

                  (a) in cash;

                  (b) in shares of Common Stock having a fair market value equal
                  to such amount; or

                  (c) in a combination of cash and shares of Common Stock.

If payment is made in whole or in part in shares of Common Stock, such payment
shall thereby reduce the number of shares available for the grant of options
under this Plan.

         In no event may any Optionee exercise any stock appreciation rights
granted hereunder unless such Optionee is then permitted to exercise the option
or the portion thereof with respect to which such stock appreciation rights
relate. If the option agreement with the Optionee provides that exercise of the
stock appreciation right shall be in lieu of exercise of the option, then (i)
upon the exercise of any stock appreciation rights, the option or that portion
thereof to which the stock appreciation rights relate shall be cancelled, and
(ii) upon the exercise of the option or that portion thereof to which the stock
appreciation rights relate, the stock appreciation rights shall be cancelled,
and the option agreement governing such option shall be deemed amended as
appropriate without any further action by the Committee or the Optionee. If the
option agreement with the Optionee provides that exercise of the stock
appreciation right shall be in addition to exercise of the option, then (i) upon
the exercise of any stock appreciation rights, the option or that portion
thereof to which the stock appreciation rights relate shall be deemed exercised
and (ii) upon the exercise of the option, the stock appreciation rights
corresponding thereto shall be deemed exercised to the extent the option is
exercised. The terms of any stock appreciation rights granted hereunder shall be
incorporated into the option agreement which governs the option with respect to
which the stock appreciation 


                                       10
<PAGE>   11

rights are granted, and shall be such terms as the Committee shall prescribe
which are not inconsistent with this Plan. The granting of an option or stock
appreciation right shall impose no obligation upon the Optionee to exercise such
option or right. The Company's obligation to satisfy stock appreciation rights
shall not be funded or secured in any manner.

         10. INVESTMENT REPRESENTATION, APPROVALS AND LISTING. The Committee may
condition its grant of any option hereunder upon receipt of an investment
representation from the Optionee which shall be substantially similar to the
following:

                  "Optionee agrees that any share of Common Stock of McDonald &
         Company Investments, Inc. which he may acquire by virtue of the
         exercise of this option shall be acquired for investment purposes only
         and not with a view to distribution or resale; provided, however, that
         this restriction shall become inoperative in the event the Common Stock
         of McDonald & Company Investments, Inc. which are subject to this
         option shall be registered under the Securities Act of 1933, as
         amended, or in the event McDonald & Company Investments, Inc. is
         otherwise satisfied that the offer or sale of the Common Stock of
         McDonald & Company Investments, Inc. which are subject to this option
         may lawfully be made without registration under the Securities Act of
         1933, as amended."

The Company shall not be required to issue any certificates for Common Stock
upon the exercise of an option or a stock appreciation right granted under the
Plan prior to (i) obtaining any approval from any governmental agency which the
Committee shall, in its sole discretion, determine to be necessary or advisable,
(ii) the admission of such shares to listing on any national securities exchange
on which the Common Stock may be listed, (iii) completion of any registration or
other qualification of the Common Stock under any state or federal law or ruling
or regulations of any governmental body which the Committee shall, in its sole
discretion, determine to be necessary or advisable, or the determination by the
Committee, in its sole discretion, that any registration or other qualification
of the Common Stock is not necessary or advisable, and (iv) obtaining an
investment representation from the Optionee in the form set forth above or in
such other form as the Committee, in its sole discretion, shall determine to be
adequate.

         11. GENERAL PROVISIONS.

                  (a) Option Agreements Need Not Be Identical. The form and
substance of option agreements and grants of stock appreciation rights, whether
granted at the same or different times, need not be identical.

                  (b) No Right To Be Employed, Etc. Nothing in the Plan or in
any option agreement shall confer upon any Optionee any right to continue in the
employ of the Company or a Subsidiary, or to serve as a member of the Board, or
to be entitled to receive any remuneration or benefits not set forth in the Plan
or such option agreement, or 


                                       11
<PAGE>   12

to interfere with or limit either the right of the Company or a Subsidiary to
terminate his employment at any time or the right of the stockholders of the
Company to remove him as a member of the Board with or without cause.

                  (c) Optionee Does Not Have Rights Of Stockholder. Nothing
contained in the Plan or in any option agreement shall be construed as entitling
any Optionee to any rights of a stockholder as a result of the grant of an
option until such time as shares of Common Stock are actually issued to such
Optionee pursuant to the exercise of an option or stock appreciation right.

                  (d) Successors In Interest. The Plan shall be binding upon the
successors and assigns of the Company.

                  (e) No Liability Upon Distribution Of Stock. The liability of
the Company under the Plan and any distribution of Common Stock made hereunder
is limited to the obligations set forth herein with respect to such distribution
and no term or provision of the Plan shall be construed to impose any liability
on the Company or the Committee in favor of any person with respect to any loss,
cost or expense which the person may incur in connection with or arising out of
any transaction in connection with the Plan.

                  (f) Use Of Proceeds. The cash proceeds received by the
Company from the issuance of shares of Common Stock pursuant to the Plan will be
used for general corporate purposes.

                  (g) Expenses. The expenses of administering the Plan shall be
borne by the Company.

                  (h) Captions. The captions and section numbers appearing in
the Plan are inserted only as a matter of convenience. They do not define,
limit, construe or describe the scope or intent of the provisions of the Plan.

                  (i) Number. The use of the singular or plural herein shall
not be restrictive as to number and shall be interpreted in all cases as the
context may require.

                  (j) Gender. The use of the feminine, masculine or neuter
pronoun shall not be restrictive as to gender and shall be interpreted in all
cases as the context may require.

         12. TERMINATION OF THE PLAN. The Plan shall terminate on May 3, 2005,
and thereafter no options shall be granted under the Plan. All options
outstanding at the time of termination of the Plan shall continue in full force
and effect according to the terms of the option agreements governing such
options and the terms and conditions of the Plan.

         13. GOVERNING LAW. The Plan shall be governed by and construed in
accordance with the laws of the State of Delaware and any applicable federal
law.



                                       12

<PAGE>   1
 
                                                                      EXHIBIT 12
 
                                    KEYCORP
                COMPUTATION OF CONSOLIDATED RATIO OF EARNINGS TO
              COMBINED FIXED CHARGES AND PREFERRED STOCK DIVIDENDS
                             (DOLLARS IN MILLIONS)
                                  (UNAUDITED)
 
<TABLE>
<CAPTION>
                                                                       YEAR ENDED DECEMBER 31,
                                                              ------------------------------------------
                                                               1998     1997     1996     1995     1994
                                                              ------   ------   ------   ------   ------
<S>                                                           <C>      <C>      <C>      <C>      <C>
COMPUTATION OF EARNINGS
Net income..................................................  $  996   $  919   $  783   $  825   $  853
Add: Provision for income taxes.............................     483      426      360      368      430
Less: Extraordinary net gain................................      --       --       --       36       --
                                                              ------   ------   ------   ------   ------
    Income before income taxes and extraordinary net gain...   1,479    1,345    1,143    1,157    1,283
Fixed charges, excluding interest on deposits...............   1,517    1,085      810      819      513
                                                              ------   ------   ------   ------   ------
    Total earnings for computation, excluding interest on
       deposits.............................................   2,996    2,430    1,953    1,976    1,796
Interest on deposits........................................   1,359    1,462    1,469    1,705    1,325
                                                              ------   ------   ------   ------   ------
    Total earnings for computation, including interest on
       deposits.............................................  $4,355   $3,892   $3,422   $3,681   $3,121
                                                              ======   ======   ======   ======   ======
 
COMPUTATION OF FIXED CHARGES
Net rental expense..........................................    $139     $123     $126     $117     $124
                                                              ======   ======   ======   ======   ======
Portion of net rental expense deemed representative of
  interest..................................................  $   35   $   30   $   42   $   39   $   41
Interest on short-term borrowed funds.......................     801      642      492      519      334
Interest on long-term debt..................................     616      364      273      261      138
Distributions on capital securities.........................      65       49        3       --       --
                                                              ------   ------   ------   ------   ------
    Total fixed charges, excluding interest on deposits.....   1,517    1,085      810      819      513
Interest on deposits........................................   1,359    1,462    1,469    1,705    1,325
                                                              ------   ------   ------   ------   ------
    Total fixed charges, including interest on deposits.....  $2,876   $2,547   $2,279   $2,524   $1,838
                                                              ======   ======   ======   ======   ======
 
COMBINED FIXED CHARGES AND PREFERRED STOCK DIVIDENDS
Preferred stock dividend requirement on a pre-tax basis.....      --       --   $   12   $   23   $   24
Total fixed charges, excluding interest on deposits.........  $1,517   $1,085      810      819      513
                                                              ------   ------   ------   ------   ------
    Combined fixed charges and preferred stock dividends,
       excluding interest on deposits.......................   1,517    1,085      822      842      537
Interest on deposits........................................   1,359    1,462    1,469    1,705    1,325
                                                              ------   ------   ------   ------   ------
    Combined fixed charges and preferred stock dividends,
       including interest on deposits.......................  $2,876   $2,547   $2,291   $2,547   $1,862
                                                              ======   ======   ======   ======   ======
 
RATIO OF EARNINGS TO FIXED CHARGES
Excluding deposit interest..................................    1.97X    2.24x    2.41x    2.42x    3.50x
Including deposit interest..................................    1.51X    1.53x    1.50x    1.46x    1.70x
 
RATIO OF EARNINGS TO COMBINED FIXED CHARGES
AND PREFERRED STOCK DIVIDENDS
Excluding deposit interest..................................    1.97X    2.24x    2.38x    2.35x    3.34x
Including deposit interest..................................    1.51X    1.53x    1.49x    1.45x    1.68x
</TABLE>
 

<PAGE>   1
                                                                      Exhibit 13
 
                                                                FINANCIAL REVIEW


Financial Highlights                                                          34

Management's Discussion and Analysis of

Financial Condition and Results of Operations


   Introduction                                                               35

   Performance Overview                                                       37

   Cash Basis Financial Data                                                  37

   Line of Business Results                                                   38

   Results of Operations

      Net Interest Income                                                     39

      Market Risk Management                                                  43

      Noninterest Income                                                      45

      Noninterest Expense                                                     47

      Income Taxes                                                            49


   Financial Condition

      Loans                                                                   50

      Securities                                                              52

      Asset Quality                                                           53

      Deposits and Other Sources of Funds                                     55

      Liquidity                                                               56

      Capital and Dividends                                                   56


   Fourth Quarter Results                                                     57


Report of Management                                                          59


Report of Ernst & Young LLP,

   Independent Auditors                                                       60


Consolidated Financial Statements                                             61


Corporate Information                                                         85

[Key Graphic] KEYCORP AND SUBSIDIARIES
<PAGE>   2
FINANCIAL
HIGHLIGHTS

<TABLE>
<CAPTION>
dollars in millions, except per share amounts               1998            1997
<S>                                                      <C>            <C>    
PER COMMON SHARE
Net income                                               $   2.25      $      2.09
Net income assuming dilution                                 2.23             2.07
Cash dividends                                                .94              .84
Book value at year end                                      13.63            11.83
Market price at year end                                    32.00            35.41
Weighted average Common Shares (000)                      441,895          439,042
Weighted average Common Shares and
   potential Common Shares (000)                          447,437          444,544

AT DECEMBER 31,
Loans                                                   $  62,012      $    53,380
Earning assets                                             70,240           64,246
Total assets                                               80,020           73,699
Deposits                                                   42,583           45,073
Total shareholders' equity                                  6,167            5,181
Common Shares outstanding (000)                           452,452          438,064

PERFORMANCE RATIOS
Return on average total assets                               1.32%            1.33%
Return on average total equity                              17.97            18.89
Efficiency                                                  57.61            57.50
</TABLE>


[BAR CHART] RETURN ON AVERAGE TOTAL EQUITY          [BAR CHART] EFFICIENCY RATIO
                   [BAR CHART] RETURN ON AVERAGE TOTAL ASSETS
                                       

34                                       [Key Graphic] KEYCORP AND SUBSIDIARIES



<TABLE>
<CAPTION>
Return on Average Total Equity           Efficiency Ratio             Return on Average Total Assets
- ------------------------------           ----------------             ------------------------------
<S>            <C>                       <C>       <C>                <C>                <C>
1994           18.56%                    1994      59.39%             1994               1.36%

1995           17.10                     1995      63.03              1995               1.24

1996           15.64                     1996      60.84              1996               1.21

1996(1)        17.07                     1997      57.50              1996(1)            1.31

1997           18.89                     1998      57.61              1997               1.33
                                                        
1998           17.97                                                  1998               1.32
</TABLE>

(1) Excluding restructuring charge
<PAGE>   3

          MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION
                           AND RESULTS OF OPERATIONS


INTRODUCTION

This section of the report, including the highlights summarized below, provides
a discussion and analysis of the financial condition and results of operations
of KeyCorp (the "parent company") and its subsidiaries (collectively referred to
as "Key") for the periods presented. It should be read in conjunction with the
consolidated financial statements and notes thereto, presented on pages 61
through 84.

This report contains forward-looking statements which are subject to numerous
assumptions, risks and uncertainties. Statements pertaining to future periods
are subject to uncertainty because of the possibility of changes in underlying
factors and assumptions. Actual results could differ materially from those
contained in or implied by such forward-looking statements for a variety of
factors including: sharp and/or rapid changes in interest rates; significant
changes in the economy which could materially change anticipated credit quality
trends and the ability to generate loans; failure of the capital markets to
function consistent with customary levels; significant delay in or inability to
execute strategic initiatives designed to grow revenues and/or manage expenses;
consummation of significant business combinations or divestitures; unforeseen
business risks related to Year 2000 computer systems issues; and significant
changes in accounting, tax, or regulatory practices or requirements.

Key's earnings for 1998 reached a record high level for the second consecutive
year. Contributing to this result were strong growth in fee revenue businesses,
continued strong loan growth and stable asset quality. Noninterest income
achieved the highest level in Key's history and accounted for 36% of total
revenue (net interest income plus noninterest income), up from 29% in 1997,
after excluding bank and branch divestiture gains from both years. This growth
was bolstered by Key's October 1998 acquisition of McDonald and Company
Investments, Inc. ("McDonald"), a full-service investment banking and securities
brokerage company. Average outstanding commercial loans rose by 19% in 1998
reflecting seven consecutive quarters in which this portfolio has experienced
annualized growth exceeding 10%. This growth can be attributed in part to Key's
efforts, announced in 1996 as part of a program of initiatives referred to as
First Choice 2000, to make commercial loan origination efforts more productive.
Key's asset quality strength is due in part to its minimal emerging markets
exposure which is confined predominantly to trade finance transactions. That
fact, the absence of hedge fund exposure and a lower nonperforming assets ratio
have contributed to the stability of Key's provision for loan losses and net
charge-off levels.

During 1998, Key continued to evolve as a bank-based financial services company
by broadening the scope of products and services it offers and by continuing to
reallocate its resources to businesses with higher earnings potential. During
the first half of the year, these resources were made available in part through
the sales of 46 full-service banking offices ("KeyCenters"), resulting in gains
of $39 million. These sales marked the completion of the planned divestiture of
KeyCenters announced in November 1996 in conjunction with Key's efforts to
streamline operations and to manage operating expenses more effectively. In
total, 150 KeyCenters were sold in this divestiture program. The decrease in
core deposits associated with these divestitures has resulted in increased
reliance on purchased funds to support Key's earning asset growth, a trade-off
viewed by management as appropriate to obtain greater flexibility in seeking
earnings growth opportunities.

The principal strategic actions taken by Key during 1998 are as follows:

- -    During the first quarter, Key entered into a joint venture with NOVA
     Information Systems, Inc. ("NOVA"), an Atlanta-based company which provides
     transaction processing and electronic payment services to merchant clients
     nationwide. This joint venture, in which Key retained a 49% interest in its
     proprietary merchant credit card processing business, enables Key to
     participate in the same business, but with enhanced growth prospects due to
     NOVA's greater presence and ability to focus on the business as a niche
     specialty. Key also capitalized on its 1997 acquisition of an 80% interest
     in Leasetec Corporation ("Leasetec") by entering into an agreement to form
     a joint venture with Compaq Capital Corporation ("Compaq") to provide
     customized equipment leasing and financing programs to Compaq's customers
     in the United Kingdom, Europe and Asia. This arrangement was just one of
     the factors behind the success of Leasetec in originating leases in its
     first full year as a Key subsidiary. In 1998, Leasetec outperformed its
     originations goal by recording $1.4 billion of leases. This was the primary
     reason for the 26% growth in Key's total commercial lease financing
     portfolio in 1998.

- -    In the second quarter, Key acquired an $805 million marine/recreational
     vehicle installment loan portfolio originated through another bank's dealer
     distribution network. Key's marine/recreational vehicle portfolio
     aggregated $3.3 billion at December 31, 1998, and is one of the largest
     such portfolios held by any bank holding company in the United States. Key
     also completed its plans to consolidate its bank subsidiaries by merging
     KeyBank National Association (New Hampshire) into its lead bank, KeyBank
     National Association ("KeyBank N.A.").

- -    During the third quarter, Key increased its investment in Leasetec by
     purchasing the remaining 20% interest. This action was contemplated in the
     original purchase of an 80% interest completed in July 1997 and strengthens
     Key's presence as a provider of worldwide lease financing of information
     technology and telecommunications equipment.

- -    In the fourth quarter, Key completed its acquisition of McDonald. Leveraged
     by Key's capabilities in technology, marketing and sales, the McDonald
     transaction is expected to strengthen Key's product lines which provide
     capital markets, investment banking and asset management expertise to
     business and private clients.

Throughout the year, Key also continued its efforts to reconfigure its delivery
systems. In addition to the branch divestitures, Key expanded its automated
teller machine ("ATM") network through the installation of 668 ATMs in ARCO
convenience stores in California, Nevada, Arizona, Washington and Oregon under
the terms of an agreement reached with ARCO Products Company in late 1997.

During 1998, Key repurchased 7,999,400 of its Common Shares. These shares were
repurchased under special authorization of Key's Board of Directors that
provides for the repurchase of up to 60% of the 19,337,159 shares issued in the
October 1998 acquisition of McDonald. Under a separate repurchase program
authorized by the Board in January 1998, Key may repurchase up to an additional
10,000,000 shares in the open market or through negotiated transactions, with no
expiration date for the authority. No shares were repurchased under this program
during 1998.

The preceding items are reviewed in greater detail in the remainder of this
discussion and in the notes to the consolidated financial statements.

[Key Graphic] KEYCORP AND SUBSIDIARIES                                        35
<PAGE>   4

                        FIGURE 1 SELECTED FINANCIAL DATA

<TABLE>
<CAPTION>
                                                                                                                     COMPOUND
                                                                                                                    ANNUAL RATE
                                                                                                                    OF CHANGE
dollars in millions, except per share amounts     1998        1997        1996        1995        1994       1993   (1993-1998)
- -------------------------------------------------------------------------------------------------------------------------------
<S>                                            <C>         <C>         <C>         <C>         <C>         <C>         <C>    
YEAR ENDED DECEMBER 31,                                                                                                        
Interest income                                $  5,525    $  5,262    $  4,951    $  5,121    $  4,490    $  4,214     5.6%   
Interest expense                                  2,776       2,468       2,234       2,485       1,797       1,535    12.6    
Net interest income                               2,749       2,794       2,717       2,636       2,693       2,679      .5    
Provision for loan losses                           297         320         197         100         125         212     7.0    
Noninterest income                                1,575       1,306       1,087         933         883       1,002     9.5    
Noninterest expense                               2,548       2,435       2,464       2,312       2,168       2,385     1.3    
Income before income taxes                                                                                                     
   and extraordinary item                         1,479       1,345       1,143       1,157       1,283       1,084     6.4    
Income before extraordinary item                    996         919         783         789         853         710     7.0    
Net income                                          996         919         783         825         853         710     7.0    
Net income applicable to Common Shares              996         919         775         809         837         692     7.6    
- -------------------------------------------------------------------------------------------------------------------------------
PER COMMON SHARE                                                                                                               
Income before extraordinary item               $   2.25    $   2.09    $   1.69    $   1.65    $   1.72    $   1.44     9.3%   
Income before extraordinary item                                                                                               
  -- assuming dilution                             2.23        2.07        1.67        1.63        1.70        1.43     9.3    
Net income                                         2.25        2.09        1.69        1.73        1.72        1.44     9.3    
Net income-- assuming dilution                     2.23        2.07        1.67        1.71        1.70        1.43     9.3    
Cash dividends                                      .94         .84         .76         .72         .64         .56    10.9    
Book value at year end                            13.63       11.83       10.92       10.68        9.44        8.76     9.2    
Market price at year end                          32.00       35.41       25.25       18.13       12.50       14.88    16.6    
Dividend payout ratio                             41.78%      40.19%      45.10%      41.74%      37.10%      38.75%    1.5    
Weighted average Common Shares (000)            441,895     439,042     459,810     469,574     486,134     479,550    (1.6)   
Weighted avg. Common Shares and                                                                                                
   potential Common Shares (000)                447,437     444,544     464,282     472,882     490,932     483,158    (1.5)   
- -------------------------------------------------------------------------------------------------------------------------------
AT DECEMBER 31,                                                                                                                
Loans                                          $ 62,012    $ 53,380    $ 49,235    $ 48,332    $ 46,579    $ 41,396     8.4%   
Earning assets                                   70,240      64,246      59,260      58,762      60,047      54,353     5.3    
Total assets                                     80,020      73,699      67,621      66,339      66,801      59,634     6.1    
Deposits                                         42,583      45,073      45,317      47,282      48,564      46,499    (1.7)   
Long-term debt                                   12,967       7,446       4,213       4,003       3,570       1,764    49.0    
Common shareholders' equity                       6,167       5,181       4,881       4,993       4,530       4,225     7.9    
Total shareholders' equity                        6,167       5,181       4,881       5,153       4,690       4,385     7.1    
Full-time equivalent employees                   25,862      24,595      27,689      29,563      29,211      29,983      --    
Full-service banking offices                        968       1,015       1,205       1,284       1,272       1,267      --    
- -------------------------------------------------------------------------------------------------------------------------------
PERFORMANCE RATIOS                                                                                                             
Return on average total assets                     1.32%       1.33%       1.21%       1.24%       1.36%       1.24%    N/A    
Return on average common equity                   17.97       18.89       15.73       17.35       18.87       17.27     N/A    
Return on average total equity                    17.97       18.89       15.64       17.10       18.56       16.95     N/A    
Efficiency(1)                                     57.61       57.50       60.84       63.03       59.39       60.50     N/A    
Overhead(2)                                       34.35       39.64       45.46       49.66       46.14       46.85     N/A    
Net interest margin (TE)                           4.18        4.62        4.78        4.47        4.83        5.31     N/A    
- -------------------------------------------------------------------------------------------------------------------------------
CAPITAL RATIOS AT DECEMBER 31,                                                                                                 
Equity to assets(3)                                8.64%       7.71%       7.96%       7.77%       7.03%       7.37%    N/A    
Tangible equity to tangible assets(3)              6.88        6.21        6.63        6.25        6.19        6.51     N/A    
Tier 1 risk-adjusted capital                       7.21        6.65        7.98        7.53        8.48        8.73     N/A    
Total risk-adjusted capital                       11.69       10.83       13.01       10.85       11.62       12.22     N/A    
Leverage                                           6.95        6.40        6.93        6.20        6.63        6.72     N/A    
- -------------------------------------------------------------------------------------------------------------------------------
</TABLE>


The comparability of the information presented above is affected by certain
mergers, acquisitions and divestitures completed by Key in the time periods
presented. For further information concerning these transactions, refer to Note
3, Mergers, Acquisitions and Divestitures, beginning on page 68. 

(1)  Calculated as noninterest expense (excluding certain nonrecurring charges
     and distributions on capital securities) divided by taxable-equivalent net
     interest income plus noninterest income (excluding net securities
     transactions and gains from bank and branch divestitures).

(2)  Calculated as noninterest expense (excluding certain nonrecurring charges
     and distributions on capital securities) less noninterest income (excluding
     net securities transactions and gains from bank and branch divestitures)
     divided by taxable-equivalent net interest income.

(3)  Excluding certain capital securities issued in 1996 and 1998 and receiving
     Tier 1 capital treatment, these ratios at December 31, 1998, are 7.71% and
     5.93%, respectively, at December 31, 1997, are 7.03% and 5.52%,
     respectively, and at December 31, 1996, are 7.22% and 5.88%, respectively.

N/A= Not Applicable 

TE = Taxable Equivalent

36                                        [Key Graphic] KEYCORP AND SUBSIDIARIES


<PAGE>   5
PERFORMANCE OVERVIEW

The selected financial data set forth in Figure 1 presents certain information
highlighting the financial performance of Key for each of the last six years.
Each of the items referred to in this performance overview and in Figure 1 is
more fully described in the following discussion or in the notes to the
consolidated financial statements presented on pages 65 through 84. Unless
otherwise indicated, all earnings per share data included in this section and
throughout the remainder of this discussion are presented on a diluted basis.

In 1998, net income was $996 million, or $2.23 per Common Share ($2.25 per
Common Share, after excluding the impact of $8 million of merger and integration
charges recorded in connection with the McDonald transaction and McDonald's
results subsequent to the October 1998 acquisition date). Both net income and
earnings per Common Share were up 8% from 1997 and represented the achievement
of record high levels for the second consecutive year. These results compared
with $919 million, or $2.07 per Common Share, in 1997 and $783 million, or $1.67
per Common Share, in 1996. Key's return on average total equity for 1998 was
17.97%, compared with 18.89% and 15.64% in 1997 and 1996, respectively. Return
on average total assets was 1.32% in 1998, 1.33% in 1997 and 1.21% in 1996.
Having notable impact on 1996 earnings was the restructuring charge of $100
million ($66 million after tax, $.14 per Common Share) recorded late in the
fourth quarter to accelerate Key's transformation to a national bank-based
financial services company. Excluding the restructuring charge and Key's share
of a government-mandated assessment of $17 million ($11 million after tax, $.02
per Common Share) to recapitalize the Savings Association Insurance Fund
("SAIF") recorded in the third quarter, earnings for 1996 were $860 million, or
$1.83 per Common Share. On the same basis, Key's 1996 return on average total
equity was 17.18% and its return on average total assets was 1.33%.

Contributing to the increase in 1998 earnings relative to the prior year were a
$269 million, or 21%, increase in noninterest income (achieved despite a $112
million decrease in gains from bank and branch divestitures) and a $23 million
reduction in the provision for loan losses. These positive factors were
partially offset by a $113 million increase in noninterest expense and a $55
million decline in taxable-equivalent net interest income. The strong growth in
noninterest income, underscored by the fourth quarter 1998 acquisition of
McDonald, reflected particularly strong contributions from trust and asset
management, and investment banking and capital markets activities. The revenues
generated by the latter category more than doubled those earned in 1997.
Included in noninterest expense in 1997 was a $50 million charge recorded in
connection with efforts to vacate and/or dispose of excess real estate resulting
from Key's national banking and related centralization efforts. Excluding this
charge and year-to-date distributions on capital securities (which more closely
resemble dividend or interest payments than overhead expense) of $65 million in
1998 and $49 million in 1997, noninterest expense was up 6% from the prior year.
This increase was largely due to higher personnel costs associated with various
incentive programs, including those related to investment banking and capital
markets activities. The efficiency ratio, which measures the extent to which
recurring revenues are absorbed by operating expenses, was 57.61% in 1998,
compared with 57.50% for 1997 and 60.84% for 1996.

CASH BASIS FINANCIAL DATA

The selected financial data presented in Figure 2 highlights the performance of
Key on a cash basis for each of the three years in the period ended December 31,
1998. The data presented has been adjusted to exclude the amortization of
goodwill and other intangibles that do not qualify for Tier 1 capital treatment,
as well as the related

                   FIGURE 2 CASH BASIS SELECTED FINANCIAL DATA


<TABLE>
<CAPTION>
dollars in millions, except per share amounts             1998        1997        1996
- --------------------------------------------------------------------------------------
<S>                                                    <C>         <C>         <C>    
YEAR ENDED DECEMBER 31,
Noninterest expense                                   $  2,462    $  2,358    $  2,387
Income before income taxes                               1,565       1,422       1,217
Net income                                               1,072         989         850
Net income applicable to Common Shares                   1,072         989         842
- --------------------------------------------------------------------------------------
PER COMMON SHARE
Net income                                            $   2.43    $   2.25    $   1.85
Net income-- assuming dilution                            2.40        2.22        1.81
Weighted average Common Shares (000)                   441,895     439,042     459,810
Weighted average Common Shares and potential
   Common Shares (000)                                 447,437     444,544     464,282
- --------------------------------------------------------------------------------------
PERFORMANCE RATIOS
Return on average total assets                            1.45%       1.46%       1.33%
Return on average common equity                          24.71       25.78       21.57
Return on average total equity                           24.71       25.78       21.15
Efficiency(1)                                            55.61       55.59       58.92
- --------------------------------------------------------------------------------------
GOODWILL AND NON-QUALIFYING INTANGIBLES
Goodwill average balance                              $  1,113    $    921    $    855
Non-qualifying intangibles average balance                  91         108         132
Goodwill amortization (after tax)                           65          58          55
Non-qualifying intangibles amortization (after tax)         11          12          12
- --------------------------------------------------------------------------------------
</TABLE>

The comparability of the information presented above is affected by certain
mergers, acquisitions and divestitures completed by Key in the time periods
presented. For further information concerning these transactions, refer to Note
3, Mergers, Acquisitions and Divestitures, beginning on page 68.

1    Calculated as noninterest expense (excluding certain nonrecurring charges,
     the amortization of goodwill and non-qualifying intangibles, and
     distributions on capital securities) divided by taxable-equivalent net
     interest income plus noninterest income (excluding net securities
     transactions and gains from bank and branch divestitures).

[Key Graphic] KEYCORP AND SUBSIDIARIES                                        37
<PAGE>   6

assets. These non-qualifying intangibles resulted from business combinations
recorded by Key under the purchase method of accounting. Had these business
combinations qualified for accounting under the pooling of interests method, no
intangible assets would have been recorded. Since the amortization of goodwill
and other non-qualifying intangibles does not result in a cash expense, the
economic value to shareholders under either accounting method is essentially the
same. Moreover, such amortization does not impact Key's liquidity and funds
management activities. Cash basis financial data provide an additional basis for
measuring a company's ability to support future growth, pay dividends and
repurchase shares. As defined above and presented in Figure 2, cash basis
financial data have not been adjusted to exclude the impact of other noncash
items such as depreciation, the provision for loan losses, restructuring
charges, etc. This is the only section of this report in which Key's financial
results are discussed on a cash basis.

LINE OF BUSINESS RESULTS

Presented below is a summary of the comparative financial performance of each of
Key's major lines of business for the years ended December 31, 1998 and 1997, as
well as a summary of significant strategic developments that occurred within
those lines during 1998. It should be read in conjunction with Note 4, Line of
Business Results, starting on page 69. This note provides additional information
pertaining to the basis of the financial results discussed and the nature of the
business conducted by each line of business.

Key's net income by line of business for each of the three years in the period
ended December 31, 1998, is shown in Figure 3.

                     FIGURE 3 NET INCOME BY LINE OF BUSINESS

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,                                CHANGE 1998 VS 1997
                                                       -------------------
dollars in millions       1998       1997       1996     AMOUNT   PERCENT
- -------------------------------------------------------------------------
<S>                     <C>        <C>        <C>      <C>        <C>  
Key Corporate Capital   $   261    $   237    $   194    $    24   10.1%
Key Consumer Finance        147        118        188         29   24.6
Key Community Bank          597        593        575          4     .7
Key Capital Partners(1)      32         30         19          2    6.7
- --------------------------------------------------------------------------
   Total segments         1,037        978        976         59    6.0
Reconciling items           (41)       (59)      (193)        18   30.5
- --------------------------------------------------------------------------
   Total net income     $   996    $   919    $   783    $    77    8.4%
- --------------------------------------------------------------------------
</TABLE>

1    Prior to the assignment of income and expense to the other lines of
     business, as described under the Key Capital Partners section, net income
     was $135 million in 1998, $87 million in 1997 and $76 million in 1996.



KEY CORPORATE CAPITAL

In 1998, net income for Key Corporate Capital rose to $261 million from $237
million in the prior year. In both of these years this represented approximately
26% of Key's consolidated earnings. The increase in 1998 earnings relative to
the prior year reflected higher net interest income resulting from a 27%
increase in total average loans. This reflected growth in all of Key Corporate
Capital's business units and the full-year impact of the July 1997 acquisition
of an 80% interest in Leasetec, as well as the addition of the remaining 20%
interest acquired at the end of the second quarter of 1998. Also contributing to
the improved earnings performance was a $35 million rise in noninterest income,
led by investment banking and capital markets activities, and trust and asset
management income. There was a $41 million increase in noninterest expense,
attributable primarily to the increased prominence of Leasetec in 1998. Leasetec
added $44 million to Key Corporate Capital's operating costs, while also adding
$66 million to total revenue.

KEY CONSUMER FINANCE

In 1998, Key Consumer Finance generated net income of $147 million, or
approximately 15% of Key's consolidated earnings, up from $118 million, or 13%
in the prior year. Primary factors contributing to the improved financial
performance relative to the prior year were higher levels of net interest income
and noninterest income, coupled with a lower provision for loan losses resulting
from improved credit quality. These positive factors were partially offset by a
higher level of noninterest expense. Net interest income rose $25 million due
primarily to growth in loans which more than offset the impact of lower interest
rate spreads. The growth in loans included a full year's production from
Champion Mortgage Co., Inc. ("Champion"), acquired in August 1997, as well as
the April 1998 acquisition of an $805 million marine/recreational vehicle
installment loan portfolio. Loan growth was moderated by the fourth quarter 1997
securitization and sale of $949 million of prime credit automobile loans with
low returns on equity, and the sale of $365 million of out-of-franchise credit
card receivables during the first and third quarters of 1997. The
securitization, done at a $36 million loss, was undertaken consistent with Key's
goal of divesting assets which do not support its return on equity objective.
Loan securitization income accounted for 23% of total noninterest income in 1998
and approximately 63% of the increase in noninterest income from the prior year.
The Champion acquisition contributed $38 million of a total $94 million increase
in revenue and $17 million of a total $69 million increase in noninterest income
in 1998. The balance of the increase in noninterest income was due primarily to
increased gains from loan sales and growth in various other components of fee
income. The acquisition of Champion also accounted for $49 million of a total
$70 million increase in noninterest expense during 1998. Adding to the level of
Champion's expenses in the current year were costs associated with expanding the
home equity business. Champion is now operating in seven states in which it was
absent or only nominally present at the date of acquisition. Champion's
revenues, unlike its noninterest expenses, have tended to fluctuate directly
with new securitizations.

38                                        [Key Graphic] KEYCORP AND SUBSIDIARIES

<PAGE>   7

KEY COMMUNITY BANK

In 1998, net income for Key Community Bank totaled $597 million, or
approximately 60% of Key's consolidated earnings, compared with $593 million, or
64%, respectively, for 1997. The slight increase in earnings relative to the
prior year reflected growth in noninterest income and a reduction in the
provision for loan losses, substantially offset by a decline in net interest
income and an increase in noninterest expense. Noninterest income rose $137
million, or 19%, from the prior year due in part to the increased focus on and
diversification of fee income sources. The largest contributors to this growth
were trust and asset management activities, and investment banking and capital
markets income. Also included in 1998 noninterest income were $50 million of
gains recognized in connection with the transaction with NOVA. The decrease in
the provision for loan losses reflected a lower level of net charge-offs. Net
interest income declined by $132 million as a result of lower net interest rate
spreads which more than offset the benefits derived from a $1.7 billion, or 6%,
increase in average loans outstanding. The lower spreads were due to a number of
factors, including the repricing of loan portfolios in a period of competitive
interest rate spread compression, greater reliance placed on higher-cost funding
to support the incremental increase in loan portfolios, and the reduction in
core deposits stemming from branch divestitures. The increase in noninterest
expense, $13 million, was due primarily to higher incentive compensation related
to investment banking, capital markets, and branch-based activities, offset in
part by lower personnel costs resulting from a decrease in the employment base
as part of Key's consolidation and expense control initiatives.

In 1998, strategic developments centered on continued efforts to reconfigure
Key's delivery systems. Specific activities included the sale of 46 branches in
Maine, Idaho, Oregon and Washington; expansion of the ATM delivery network
through the installation of 668 ATMs in ARCO convenience stores in California,
Nevada, Arizona, Washington, and Oregon; the start of the merchant processing
joint venture with NOVA; and the opening of in-store branches in Colorado and
the New England states.

KEY CAPITAL PARTNERS

In 1998, Key Capital Partners ("KCP") recorded net income of $32 million,
compared with $30 million in the prior year. In both 1998 and 1997, this
represented approximately 3% of Key's consolidated earnings. A significant
amount of noninterest income and expense generated by KCP is reported under
either Key Corporate Capital or Key Community Bank. This reflects Key's
management accounting practice of assigning such income and expense to whichever
line of business is principally responsible for maintaining the relationships
with clients who also avail themselves of the products and services offered by
KCP. Prior to the aforementioned assignments, KCP's net income totaled $135
million (representing 14% of Key's consolidated earnings) in 1998 and $87
million (representing 10% of Key's consolidated earnings) in the prior year.
Noninterest income rose $238 million ($129 million after revenue assignments)
from last year. Bolstered by the October 1998 acquisition of McDonald, the
largest contribution to the improvement came from investment banking and capital
markets income, due to higher revenues from dealer and trading activities, as
well as increased gains from the sales of equity capital investments. In
addition, revenues related to trust and asset management activities rose,
reflecting new business, the repricing of certain services and the strength of
the stock and bond markets during most of 1998. The increase in noninterest
income was partially offset by a $148 million ($110 million after expense
assignments) increase in noninterest expense, primarily personnel expense which
tends to rise with the growth in noninterest income due to incentive
compensation arrangements. The terms of the McDonald acquisition are disclosed
in Note 3, Mergers, Acquisitions and Divestitures, beginning on page 68.

RECONCILING ITEMS

The impact on net income from reconciling items shown in Figure 3 is primarily
the result of certain nonrecurring items recorded in connection with Key's
transformation to a national bank-based financial services company and related
centralization efforts, and charges related to unallocated nonearning assets of
corporate support functions. Further information pertaining to the nonrecurring
items is included in Note 4, referred to in the first paragraph of this section,
and elsewhere in this management's discussion.

RESULTS OF OPERATIONS

NET INTEREST INCOME

Net interest income, which is comprised of interest and loan-related fee income
less interest expense, is the principal source of earnings for Key. Net interest
income is affected by a number of factors including the level, pricing, mix and
maturity of earning assets and interest-bearing liabilities (including
off-balance sheet instruments described in Note 18, Financial Instruments with
Off-Balance Sheet Risk, beginning on page 80), interest rate fluctuations and
asset quality. To facilitate comparisons in the following discussion, net
interest income is presented on a taxable-equivalent basis, which restates
tax-exempt income to an amount that would yield the same after-tax income had
the income been subject to taxation at the statutory Federal income tax rate.

Various components of the balance sheet and their respective yields and rates
which affect interest income and expense are illustrated in Figure 4. The
information presented in Figure 5 provides a summary of the effect on net
interest income of changes in yields/rates and average balances in 1998 and
1997. A more in-depth discussion of changes in earning assets and funding
sources is presented in the Financial Condition section beginning on page 50.

In 1998, net interest income was $2.8 billion, down $55 million, or 2%, from the
prior year. This followed an increase of $71 million, or 3%, in 1997, a year in
which net interest income reached a record high for Key. In 1998, the net
interest margin declined by 44 basis points to 4.18% with more than half of the
decline occurring during the first quarter. This more than offset a 9% increase
in average earning assets (primarily loans) to $66.7 billion. In 1997, the
improvement in net interest income resulted from the 6% growth in average
earning assets that more than offset a 16 basis point decrease in the net
interest margin.

As shown in Figure 4, the net interest margin was 4.18% in 1998, compared with
4.62% for 1997 and 4.78% in 1996. The decrease in the margin in both 1998 and
1997 resulted from a number of factors. Primary among these are competitive
interest rate spread compression, greater reliance placed on higher-cost funding
to support the incremental increase in loan portfolios, the reduction in core
deposits stemming from branch divestitures, and the repricing of core deposits
in a low interest rate environment. Another factor contributing to the
contraction of the margin in 1998 was an increase in short-term investments with
low interest rate spreads associated with various capital markets activities. In
1998, the effects of these factors were pronounced during an unusually (by
historical standards) prolonged period of flatness in the yield curve which
prevailed from the third quarter of 1997. The negative impact of these factors
was partially offset by the issuance of $500 million, $250

[Key Graphic] KEYCORP AND SUBSIDIARIES                                        39
<PAGE>   8

      FIGURE 4 AVERAGE BALANCE SHEETS, NET INTEREST INCOME AND YIELDS/RATES


<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
                                                           1998                                 1997                
                                              --------------------------------    ---------------------------------     
                                              AVERAGE                   YIELD/    AVERAGE                   YIELD/     
dollars in millions                           BALANCE      INTEREST      RATE     BALANCE    INTEREST        RATE      
- -------------------------------------------------------------------------------------------------------------------    
<S>                                           <C>          <C>          <C>       <C>         <C>           <C>        
ASSETS                                                                                                                 
Loans(3,4)                                                                                                             
   Commercial, financial and agricultural     $ 15,413     $  1,251        8.12% $ 12,911     $  1,126        8.72%    
   Real estate-- commercial mortgage             7,080          627        8.86     7,101          663        9.34     
   Real estate-- construction                    2,866          254        8.86     1,945          188        9.67     
   Commercial lease financing                    4,822          359        7.45     3,310          228        6.89     
- -------------------------------------------------------------------------------------------------------------------    
      Total commercial loans                    30,181        2,491        8.25    25,267        2,205        8.73     
   Real estate-- residential                     5,440          422        7.76     6,192          524        8.46     
   Credit card                                   1,438          212       14.74     1,710          256       14.97     
   Other consumer                               17,163        1,559        9.08    15,597        1,447        9.28     
- -------------------------------------------------------------------------------------------------------------------    
      Total consumer loans                      24,041        2,193        9.12    23,499        2,227        9.48     
   Loans held for sale                           3,200          262        8.19     2,649          198        7.47     
- -------------------------------------------------------------------------------------------------------------------    
      Total loans                               57,422        4,946        8.61    51,415        4,630        9.02     
Taxable investment securities                      282           12        4.26       247           12        4.83     
Tax-exempt investment securities(3)                801           67        8.36     1,227           97        7.91     
- -------------------------------------------------------------------------------------------------------------------    
      Total investment securities                1,083           79        7.29     1,474          109        7.39     
Securities available for sale(3,5)               6,610          450        6.85     7,629          527        6.93     
Interest-bearing deposits with banks                28            3       12.92        19            1        5.67     
Federal funds sold and securities                                                                                      
   purchased under resale agreements               939           44        4.69       497           24        4.83     
Trading account assets                             596           37        6.21       266           15        5.64     
- -------------------------------------------------------------------------------------------------------------------    
      Total short-term investments               1,563           84        5.37       782           40        5.12     
- -------------------------------------------------------------------------------------------------------------------    
      Total earning assets                      66,678        5,559        8.34    61,300        5,306        8.66     
Allowance for loan losses                         (888)                              (875)                             
Other assets                                     9,491                              8,525                              
- -------------------------------------------------------------------------------------------------------------------    
                                              $ 75,281                           $ 68,950                              
                                              ========                           ========                              
LIABILITIES AND SHAREHOLDERS' EQUITY                                                                                   
Money market deposit accounts                 $ 11,650          382        3.28  $ 10,897          333        3.06     
Savings deposits                                 3,225           59        1.83     4,319           94        2.18     
NOW accounts                                     1,215           20        1.65     1,560           32        2.05     
Certificates of deposit ($100,000 or more)       3,520          194        5.51     3,376          190        5.63     
Other time deposits                             12,240          654        5.34    13,273          715        5.39     
Deposits in foreign offices                        913           50        5.48     1,812           98        5.41     
- -------------------------------------------------------------------------------------------------------------------    
      Total interest-bearing deposits           32,763        1,359        4.15    35,237        1,462        4.15     
Federal funds purchased and securities                                                                                 
   sold under repurchase agreements              6,635          342        5.15     6,942          359        5.17     
Bank notes and other short-term borrowings       7,975          459        5.76     4,741          283        5.97     
Long-term debt(6)                               10,296          616        6.00     5,906          364        6.21     
- -------------------------------------------------------------------------------------------------------------------    
      Total interest-bearing liabilities        57,669        2,776        4.81    52,826        2,468        4.67     
Noninterest-bearing deposits                     8,509                              8,536                              
Other liabilities                                2,681                              2,074                              
Capital securities                                 879                                648                              
Preferred stock                                     --                                 --                              
Common shareholders' equity                      5,543                              4,866                              
- -------------------------------------------------------------------------------------------------------------------    
                                              $ 75,281                           $ 68,950                              
                                              ========                           ========                              
Interest rate spread (TE)                                                  3.53                               3.99     
Net interest income (TE) and net                                                                                       
   interest margin (TE)                                    $  2,783        4.18%              $  2,838        4.62%    
                                                           ========        =====              ========        =====    
Taxable-equivalent adjustment(3)                           $     34                           $     44                 
- -------------------------------------------------------------------------------------------------------------------    
</TABLE>                                                                       
                                                                               
1    For 1993, all real estate loans are included in real estate--residential  
     loans.                                                                    
                                                                               
2    For 1993, credit card receivables are included in consumer loans.         
                                                                               
3    Interest income on tax-exempt securities and loans has been adjusted to a 
     taxable-equivalent basis using the statutory Federal income tax rate of   
     35%.                                                             


4    For purposes of these computations, nonaccrual loans are included in
     average loan balances.

5    Yield is calculated on the basis of amortized cost.

6    Rate calculation excludes ESOP debt.

TE = Taxable Equivalent 

N/M = Not Meaningful

40                                        [Key Graphic] KEYCORP AND SUBSIDIARIES















<TABLE>
<CAPTION>

                1996                              1995                          1994
 ----------------------------------    --------------------------   --------------------------
 AVERAGE                     YIELD/     AVERAGE            YIELD/    AVERAGE            YIELD/
 BALANCE     INTEREST         RATE      BALANCE  INTEREST   RATE     BALANCE  INTEREST   RATE
 ---------------------------------------------------------------------------------------------
 <S>          <C>            <C>       <S>       <C>       <C>      <C>       <C>       <C>


 $ 11,970     $  1,070        8.94%    $ 11,252  $  1,027    9.13%  $  9,762  $    856    8.77%
    7,039          648        9.21        7,115       678    9.53      6,396       553    8.65
    1,631          166       10.18        1,416       148   10.45      1,207       107    8.86
    2,372          148        6.24        1,876       125    6.66      1,384        94    6.79
 ---------------------------------------------------------------------------------------------
   23,012        2,032        8.83       21,659     1,978    9.13     18,749     1,610    8.59
    7,224          593        8.21        9,554       762    7.98      8,699       653    7.51
    1,665          243       14.59        1,386       210   15.15      1,361       194   14.25
   13,887        1,284        9.25       13,042     1,197    9.18     12,383     1,054    8.51
 ---------------------------------------------------------------------------------------------
   22,776        2,120        9.31       23,982     2,169    9.04     22,443     1,901    8.47
    2,428          198        8.15        2,371       201    8.48      2,271       160    7.05
 ---------------------------------------------------------------------------------------------
   48,216        4,350        9.02       48,012     4,348    9.06     43,463     3,671    8.45
      246           14        5.69        7,807       521    6.67      7,664       507    6.61
    1,425          114        8.00        1,482       126    8.47      1,579       136    8.63
 ---------------------------------------------------------------------------------------------
    1,671          128        7.66        9,289       647    6.96      9,243       643    6.96
    7,423          495        6.69        2,103       136    6.40      4,066       228    5.50
       24            1        4.17          138         8    5.86         34         2    4.47

      463           25        5.40          533        32    5.91         71         3    4.18
       48            2        4.17          128         7    6.00         39         2    5.23
  ---------------------------------------------------------------------------------------------
      535           28        5.23          799        47    5.91        144         7    4.53
 ---------------------------------------------------------------------------------------------
   57,845        5,001        8.65       60,203     5,178    8.60     56,916     4,549    7.99
     (872)                                 (868)                        (821)
    7,846                                 7,307                        6,466
 ---------------------------------------------------------------------------------------------
 $ 64,819                              $ 66,642                     $ 62,561
 ========                              ========                     ========

 $ 10,211          311        3.05     $  7,161       261    3.64   $  7,197       197    2.74
    5,604          138        2.46        6,506       174    2.68      7,697       205    2.66
    2,438           48        1.97        5,444       110    2.02      5,559       106    1.91
    3,377          199        5.89        3,677       222    6.03      2,992       146    4.88
   13,723          720        5.25       14,466       783    5.41     12,338       544    4.41
      996           53        5.32        2,182       155    7.12      3,015       127    4.21
 ---------------------------------------------------------------------------------------------
   36,349        1,469        4.04       39,436     1,705    4.32     38,798     1,325    3.41

    5,843          295        5.05        5,623       315    5.60      5,850       243    4.16
    3,279          197        6.01        3,362       204    6.05      1,930        91    4.71
    4,296          273        6.43        3,895       261    6.84      2,234       138    6.35
 ---------------------------------------------------------------------------------------------
   49,767        2,234        4.49       52,316     2,485    4.75     48,812     1,797    3.69
    8,374                                 8,129                        8,046
    1,644                                 1,373                        1,104
       28                                    --                           --
       79                                   160                          160
    4,927                                 4,664                        4,439
 ---------------------------------------------------------------------------------------------
 $ 64,819                              $ 66,642                     $ 62,561
 ========                              ========                     ========
                              4.16                           3.85                         4.30

              $  2,767        4.78%              $  2,693    4.47%            $  2,752    4.83%
              ========        =====              ========    ====             ========    =====
              $     50                           $     57                     $     59
 ---------------------------------------------------------------------------------------------
</TABLE>
<PAGE>   9
<TABLE>
<CAPTION>
                                                                         COMPOUND ANNUAL
                                                                         RATE OF CHANGE
                     1993                                                 (1993-1998)
- -----------------------------------------------                -----------------------------------
 AVERAGE                               YIELD/                    AVERAGE
 BALANCE          INTEREST             RATE                      BALANCE                INTEREST
- --------------------------------------------------------------------------------------------------
<S>              <C>               <C>                         <C>                    <C>


   $ 9,120          $   735               8.06%                      11.1%                   11.2%
See note(1)      See note(1)        See note(1)                See note(1)             See note(1)
See note(1)      See note(1)        See note(1)                See note(1)             See note(1)
     1,387              109               7.86                       28.3                    26.9
- --------------------------------------------------------------------------------------------------
    10,507              844               8.03                       23.5                    24.2
    17,612            1,478               8.39                      (20.9)                  (22.2)
See note(2)      See note(2)        See note(2)                See note(2)             See note(2)
     8,993              926              10.30                       13.8                    11.0
- ----------------------------------------------------------------------------------------------------
    26,605            2,404               9.04                       (2.0)                   (1.8)
     2,251              151               6.71                        7.3                    11.7
- ----------------------------------------------------------------------------------------------------
    39,363            3,399               8.68                        7.8                     7.8
     7,769              556               7.16                      (48.5)                  (53.6)
     1,787              159               8.87                      (14.8)                  (15.9)
- ----------------------------------------------------------------------------------------------------
     9,556              715               7.48                      (35.3)                  (35.6)
     2,070              141               6.84                       26.1                    26.1
       427               15               3.49                      (42.0)                  (23.2)

       166                6               3.61                       41.4                    49.0
        17                1               3.37                      103.7                   105.9
- ----------------------------------------------------------------------------------------------------
       610               22               3.52                       20.7                    31.0
- ----------------------------------------------------------------------------------------------------
    51,599            4,277               8.29                        5.3                     5.4
      (804)                                                           2.0
     6,256                                                            8.7
- ----------------------------------------------------------------------------------------------------
   $57,051                                                            5.7
   =======

   $ 7,307              189               2.59                        9.8                    15.1
     7,383              214               2.90                      (15.3)                  (22.7)
     5,314              109               2.06                      (25.6)                  (28.8)
     3,089              138               4.47                        2.6                     7.0
    12,443              551               4.42                        (.3)                    3.5
     1,019               32               3.09                       (2.2)                    9.3
- ----------------------------------------------------------------------------------------------------
    36,555            1,233               3.37                       (2.2)                    2.0

     4,378              130               2.97                        8.7                    21.3
     1,196               45               3.72                       46.2                    59.1
     1,896              127               6.96                       40.3                    37.1
- ----------------------------------------------------------------------------------------------------
    44,025            1,535               3.49                        5.5                    12.6
     7,786                                                            1.8
     1,051                                                           20.6
        --                                                            N/M
       184                                                            N/M
     4,005                                                            6.7
- ----------------------------------------------------------------------------------------------------
   $57,051                                                            5.7
   =======
                                          4.80

                    $ 2,742               5.31%                                                .3%
                    =======               =====
                    $    63                                                                 (11.6)%
- ----------------------------------------------------------------------------------------------------
</TABLE>


[Key Graphic] KEYCORP AND SUBSIDIARIES                                        41
<PAGE>   10

               FIGURE 5 COMPONENTS OF NET INTEREST INCOME CHANGES

<TABLE>
<CAPTION>
                                                     1998 VS 1997                      1997 VS 1996
                                               --------------------------       ---------------------------
                                               AVERAGE   YIELD/     NET         AVERAGE   YIELD/      NET
in millions                                    VOLUME     RATE     CHANGE       VOLUME     RATE     CHANGE
- -----------------------------------------------------------------------------------------------------------

INTEREST INCOME
<S>                                            <C>       <C>       <C>          <C>       <C>       <C>
Loans                                           $ 524     $(208)    $ 316        $ 288     $  (8)    $ 280
Taxable investment securities                       2        (2)       --           --        (2)       (2)
Tax-exempt investment securities                  (35)        5       (30)         (16)       (1)      (17)
Securities available for sale                     (69)       (8)      (77)          14        18        32
Short-term investments                             42         2        44           13        (1)       12
- -----------------------------------------------------------------------------------------------------------
   Total interest income (TE)                     464      (211)      253          299         6       305

INTEREST EXPENSE
Money market deposit accounts                      24        25        49           21         1        22
Savings deposits                                  (21)      (14)      (35)         (29)      (15)      (44)
NOW accounts                                       (6)       (6)      (12)         (18)        2       (16)
Certificates of deposit ($100,000 or more)          8        (4)        4           --        (9)       (9)
Other time deposits                               (55)       (6)      (61)         (24)       19        (5)
Deposits in foreign offices                       (49)        1       (48)          44         1        45
- -----------------------------------------------------------------------------------------------------------
   Total interest-bearing deposits                (99)       (4)     (103)          (6)       (1)       (7)
Federal funds purchased and securities sold
   under repurchase agreements                    (16)       (1)      (17)          57         7        64
Bank notes and other short-term borrowings        186       (10)      176           87        (1)       86
Long-term debt                                    263       (11)      252           99        (8)       91
- -----------------------------------------------------------------------------------------------------------
   Total interest expense                         334       (26)      308          237        (3)      234
- -----------------------------------------------------------------------------------------------------------
   Net interest income (TE)                     $ 130     $(185)    $ (55)       $  62     $   9     $  71
                                                =====     =====     =====        =====     =====     =====
- -----------------------------------------------------------------------------------------------------------
</TABLE>

The change in interest not due solely to volume or rate has been allocated in
proportion to the absolute dollar amounts of the change in each. 

TE = Taxable Equivalent



million and $247 million of tax-advantaged capital securities in 1996, 1997 and
1998, respectively. The distributions related to these capital securities are
classified as noninterest expense.

Average earning assets in 1998 totaled $66.7 billion, which was $5.4 billion, or
9%, higher than the prior year. This growth reflected a $6.0 billion, or 12%,
increase in loans with more than 80% of the increase coming from the commercial
portfolio. The fourth quarter of 1998 marked the seventh consecutive quarter in
which this portfolio has achieved annualized growth exceeding 10%. Also
contributing to 1998 growth were increases in the home equity and indirect
consumer loan portfolios, including the acquisition of an $805 million
marine/recreational vehicle installment loan portfolio in April 1998. In
addition, the increase in loans reflected Key's reduced use of loan
securitizations as a funding option in 1998 due primarily to unfavorable
conditions in the capital markets. Total loans securitized and sold in 1998
amounted to $300 million compared to $2.7 billion in 1997 and $923 million in
1996. Key's securitization activity is expected to increase in 1999 relative to
1998. In 1997, the growth in average earning assets reflected an aggregate $4.0
billion, or 10%, increase in commercial, home equity, credit card and consumer
installment loans, accompanied by a $1.0 billion decline in the residential
mortgage portfolio and a $221 million increase in loans held for sale. Earning
assets have grown steadily since the third quarter of 1996 following an
approximate two-year period of planned decreases in both residential mortgage
loans and securities (including both investment securities and securities
available for sale). Key's strategy with respect to its loan portfolio is
discussed in greater detail in the Loans section beginning on page 50.

Key uses portfolio interest rate swaps, caps and floors (as defined in Note 18,
Financial Instruments with Off-Balance Sheet Risk, beginning on page 80) in the
management of its interest rate sensitivity position. The notional amount of
such swaps increased to $12.4 billion at December 31, 1998, from $11.2 billion
at year-end 1997. Over the same period, the notional amount of interest rate
caps and floors rose $480 million to $3.9 billion. In 1998, interest rate swaps
(including the impact of both the spread on the swap portfolio and the
amortization of deferred gains and losses resulting from terminated swaps) and
interest rate caps and floors contributed $23 million and 3 basis points to net
interest income and the net interest margin, respectively. In 1997, these
instruments increased net interest income by $64 million and the net interest
margin by 10 basis points compared with increases of $66 million and 11 basis
points, respectively, in 1996. The manner in which interest rate swaps, caps and
floors are used in Key's overall program of asset and liability management is
described in the following Market Risk Management section.

42                                        [KEY GRAPHIC] KEYCORP AND SUBSIDIARIES

<PAGE>   11
MARKET RISK MANAGEMENT

Market risk is the exposure to economic loss that arises from changes in the
values of certain market risk sensitive instruments. Types of market risk
include interest rate, foreign exchange and equity price risk (the risk of
economic loss related to equity securities held as assets). Foreign exchange and
equity price risk are not material to Key.

ASSET AND LIABILITY MANAGEMENT

Key manages its interest rate risk through an active program of asset and
liability management pursuant to guidelines established by its Asset/Liability
Management Policy Committee ("ALCO"). The ALCO has responsibility for approving
the asset/liability management policies of Key, overseeing the formulation and
implementation of strategies to improve balance sheet positioning and/or
earnings, and reviewing Key's interest rate sensitivity position.

MEASUREMENT OF SHORT-TERM INTEREST RATE EXPOSURE: The primary tool utilized by
management to measure and manage interest rate risk is a net interest income
simulation model. Use of the model to perform simulations of changes in interest
rates over one- and two-year time horizons has enabled management to develop
strategies for managing exposure to interest rate risk. In its simulations,
management estimates the impact on net interest income of various pro forma
changes in the overall level of interest rates. These estimates are based on a
large number of assumptions related to loan and deposit growth, asset and
liability prepayments, interest rates, on- and off-balance sheet management
strategies and other factors. Management believes that both individually and in
the aggregate these assumptions are reasonable, but the complexity of the
simulation modeling process results in a sophisticated estimate, not a precise
calculation of exposure. The ALCO guidelines provide that a gradual 200 basis
point increase or decrease in short-term rates over the next twelve-month period
should not result in more than a 2% impact on net interest income over the same
period from what net interest income would have been if such interest rates did
not change. As of December 31, 1998, based on the results of the simulation
model using the ALCO guidelines, Key would expect its net interest income to
increase by approximately $32 million if short-term interest rates gradually
decrease. Conversely, if short-term interest rates gradually increase, net
interest income would be expected to decrease by approximately $30 million.

MEASUREMENT OF LONG-TERM INTEREST RATE EXPOSURE: Short-term interest rate risk
analysis is complemented by an economic value of equity model. This model
provides the added benefit of measuring exposure to interest rate changes
outside the one- to two-year time frame measured by the simulation model. The
economic value of Key's equity is determined by modeling the net present value
of future cash flows for asset, liability and off-balance sheet positions based
on the implied forward yield curve. Economic value analysis has several
limitations including: the economic values of asset, liability and off-balance
sheet positions do not represent the true fair values of the positions, since
they do not consider factors such as credit risk and liquidity; the use of
estimates of cash flows is necessary for assets and liabilities with
indeterminate maturities; the future structure of the balance sheet derived from
ongoing loan and deposit activity by Key's core businesses is not factored into
present value calculations; and the analysis requires assumptions about events
that span an even longer time frame than that used in the simulation model.
Despite its limitations, the economic value of equity model does provide
management with a relatively sophisticated tool for evaluating the longer term
effect of possible interest rate movements. The ALCO guidelines provide that an
immediate 200 basis point increase or decrease in interest rates should not
result in more than a 1.75% change in the ratio of base case economic value of
equity to the sum of base case economic value of assets and net fixed rate
interest rate swaps, caps and floors. Key has been operating well within these
guidelines.

OTHER SOURCES OF INTEREST RATE EXPOSURE: Key utilizes the results of its
short-term and long-term interest rate exposure models to formulate strategies
to improve balance sheet positioning and/or earnings within interest rate risk,
liquidity and capital guidelines established by the ALCO. In addition to the
interest rate exposure measured using ALCO guidelines, the risk to earnings and
economic value arising from various other pro forma changes in the overall level
of interest rates is periodically measured. The variety of interest rate
scenarios modeled, and their potential impact on earnings and economic value,
quantifies the level of interest rate exposure arising from several sources,
namely option risk, basis risk and gap risk. Option risk exists in the form of
options (including caps and floors) embedded in certain products. These options
permit the customer (either a loan customer or a depositor) to take advantage of
changes in interest rates without penalty. Examples include floating-rate loans
that contain an interest rate cap, fixed-rate loans that do not contain
prepayment penalties and deposits that can be withdrawn on demand. Basis risk
refers to floating-rate assets and floating-rate liabilities that reprice
simultaneously, but are tied to different indices. Basis risk arises when one
index does not move consistently with another. Gap risk is the risk that assets,
liabilities or related interest rate swaps, caps and floors will mature or
reprice in different time frames. For example, floating-rate loans that reprice
monthly may be funded with fixed-rate certificates of deposit that mature in one
year.

MANAGEMENT OF INTEREST RATE EXPOSURE: To manage interest rate risk, management
uses interest rate swaps, caps and floors to modify the repricing or maturity
characteristics of specified on-balance sheet assets and liabilities.
Instruments used for this purpose are designated as portfolio swaps, caps and
floors. The decision to use these instruments versus on-balance sheet
alternatives depends on various factors, including the mix and cost of funding
sources, liquidity and capital requirements. Further details pertaining to
portfolio swaps, caps and floors are included in Note 18, Financial Instruments
with Off-Balance Sheet Risk, beginning on page 80. In addition, management
strategically selects the interest sensitivity structure of additions to Key's
securities portfolio, new debt issuances and loan securitizations in light of
interest rate risk management objectives.

PORTFOLIO SWAPS, CAPS AND FLOORS: As shown in Note 18, the estimated fair value
of Key's portfolio swaps increased to $178 million during 1998 from a fair value
of $102 million at December 31, 1997. The increase in fair value over the past
year reflected the combined impact of a number of factors, including the decline
in interest rates, the flattening of the implied forward yield curve, and the
fact that Key's receive fixed interest rate swap portfolio has a longer average
remaining maturity than the pay fixed portfolio. Swaps with a notional amount of
$642 million were terminated during 1998, resulting in a deferred loss of $1
million. Further information pertaining to the balance and remaining
amortization period of Key's deferred swap gains and losses at December 31,
1998, is also presented in Note 18. Each swap termination was made 

[KEY GRAPHIC] KEYCORP AND SUBSIDIARIES                                        43

<PAGE>   12

in response to a unique set of circumstances and for various reasons; however,
the decision to terminate any swap contract is integrated strategically with
asset and liability management and other appropriate processes. During 1998, Key
continued to increase its use of portfolio caps in response to heavier reliance
placed on variable rate funding to support earning asset growth. These
instruments are used primarily to protect against the adverse impact that a
future rise in interest rates could have on variable rate short-term borrowings,
while having no impact in the event of a decline in rates. Portfolio swaps, caps
and floors activity for each of the last three years is summarized in Figure 6.

               FIGURE 6 PORTFOLIO SWAPS, CAPS AND FLOORS ACTIVITY

<TABLE>
<CAPTION>
                                                  RECEIVE FIXED
                                           -------------------------
                                                                                     PAY FIXED-                     TOTAL     
                                            INDEXED                     PAY FIXED-    FORWARD-         BASIS      PORTFOLIO   
in millions                                AMORTIZING   CONVENTIONAL   CONVENTIONAL   STARTING         SWAPS         SWAPS    
- ------------------------------------------------------------------------------------------------------------------------------
<S>                                          <C>           <C>           <C>           <C>            <C>           <C>       
BALANCE AT DECEMBER 31, 1995                 $ 6,200       $ 2,497       $ 2,412            --             --       $11,109   
   Additions                                      --         1,341         2,232            --        $   400         3,973   
   Maturities                                     --           133           732            --             --           865   
   Terminations                                   --           200           600            --             --           800   
   Amortization                                1,122            --            --            --             --         1,122   
- ------------------------------------------------------------------------------------------------------------------------------
BALANCE AT DECEMBER 31, 1996                   5,078         3,505         3,312            --            400        12,295   
   Additions                                      --           376         1,578            --          1,110         3,064   
   Maturities                                     --           255         1,700            --            400         2,355   
   Terminations                                   20            --           200            --             --           220   
   Amortization                                1,609            --            --            --             --         1,609   
- ------------------------------------------------------------------------------------------------------------------------------
BALANCE AT DECEMBER 31, 1997                   3,449         3,626         2,990            --          1,110        11,175   
   Additions                                      --         1,341         3,226       $   616          2,592         7,775   
   Maturities                                     --           342         1,876            --            830         3,048   
   Terminations                                  268           300            68             6             --           642   
   Forward-starting becoming effective            --            --           600          (600)            --            --   
   Amortization                                2,870            --            --            --             --         2,870   
- ------------------------------------------------------------------------------------------------------------------------------
BALANCE AT DECEMBER 31, 1998                 $   311       $ 4,325       $ 4,872       $    10        $ 2,872       $12,390   
                                             =======       =======       =======       =======        =======       =======   
- ------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
                                          CAPS
                                           AND
in millions                               FLOORS        TOTAL
- --------------------------------------------------------------
<S>                                       <C>         <C>    
BALANCE AT DECEMBER 31, 1995               $ 103      $ 11,212
   Additions                                 870         4,843
   Maturities                                 --           865
   Terminations                               --           800
   Amortization                               --         1,122
- --------------------------------------------------------------
BALANCE AT DECEMBER 31, 1996                 973        13,268
   Additions                               2,625         5,689
   Maturities                                203         2,558
   Terminations                               --           220
   Amortization                               --         1,609
- --------------------------------------------------------------
BALANCE AT DECEMBER 31, 1997               3,395        14,570
   Additions                               1,050         8,825
   Maturities                                570         3,618
   Terminations                               --           642
   Forward-starting becoming effective        --            --
   Amortization                               --         2,870
- --------------------------------------------------------------
BALANCE AT DECEMBER 31, 1998              $3,875       $16,265
                                          ======       =======
- --------------------------------------------------------------
</TABLE>






























































A summary of the notional amount and fair values of portfolio swaps, caps and
floors by interest rate management strategy is presented in Figure 7. The fair
value at any given date represents the estimated income (if positive) or cost
(if negative) that would be recognized if the portfolios were to be liquidated
at that date. However, because these instruments are used to alter the repricing
or maturity characteristics of specific assets and liabilities, the net
unrealized gains and losses are not recognized in earnings. Interest from these
swaps, caps and floors is recognized on an accrual basis as an adjustment of the
interest income or expense from the asset or liability being managed.

 FIGURE 7 PORTFOLIO SWAPS, CAPS AND FLOORS BY INTEREST RATE MANAGEMENT STRATEGY

<TABLE>
<CAPTION>
DECEMBER 31,                                                                1998                         1997
                                                                   ----------------------       -----------------------
                                                                   NOTIONAL        FAIR         NOTIONAL        FAIR
in millions                                                         AMOUNT         VALUE         AMOUNT         VALUE
- -----------------------------------------------------------------------------------------------------------------------

<S>                                                                 <C>           <C>            <C>           <C>    
Convert variable rate loans to fixed                                $ 1,526       $    58        $ 4,630       $    25
Convert fixed rate loans to variable                                    909           (38)           160            (1)
Convert variable rate deposits and short-term
   borrowings to fixed                                                2,378           (24)         2,080            (4)
Convert fixed rate short-term borrowings to variable                    200            --             --            --
Convert variable rate long-term debt to fixed                         1,595            (6)           750            (2)
Convert fixed rate long-term debt to variable                         2,910           169          2,445            87
Basis swaps-- foreign currency denominated debt                         304            19            280            (3)
Basis swaps-- interest rate indices                                   2,568            --            830            --
- ---------------------------------------------------------------------------------------------------------------------------
   Total portfolio swaps                                             12,390           178         11,175           102

Modify characteristics of variable rate short-term borrowings         3,060             2          2,580             2
Modify characteristics of variable rate long-term debt                  565            --            565            10
Modify characteristics of capital securities remarketing                250           (24)           250           (15)
- ---------------------------------------------------------------------------------------------------------------------------
   Total portfolio caps and floors                                    3,875           (22)         3,395            (3)
- ---------------------------------------------------------------------------------------------------------------------------
   Total portfolio swaps, caps and floors                           $16,265       $   156        $14,570       $    99
                                                                    =======       =======        =======       =======      
- ---------------------------------------------------------------------------------------------------------------------------
</TABLE>


44                                        [KEY GRAPHIC] KEYCORP AND SUBSIDIARIES
<PAGE>   13

The expected average maturities of the portfolio swaps, caps and floors at
December 31, 1998, are summarized in Figure 8.

    FIGURE 8 EXPECTED AVERAGE MATURITIES OF PORTFOLIO SWAPS, CAPS AND FLOORS


<TABLE>
<CAPTION>
DECEMBER 31, 1998                              RECEIVE FIXED
                                          ------------------------   
                                                                                  PAY FIXED-              TOTAL     CAPS
                                           INDEXED                   PAY FIXED-    FORWARD-   BASIS    PORTFOLIO    AND
in millions                               AMORTIZING  CONVENTIONAL  CONVENTIONAL   STARTING   SWAPS      SWAPS     FLOORS    TOTAL
- -----------------------------------------------------------------------------------------------------------------------------------
<S>                                       <C>         <C>           <C>           <C>        <C>       <C>        <C>       <C>    
Mature in one year or less                      --       $   522       $ 1,448         --    $ 1,100    $ 3,070    $ 1,725  $ 4,795
Mature after one through five years        $   311         1,365         2,679     $    1      1,747      6,103      2,150    8,253
Mature after five through ten years             --         2,438           325          2         25      2,790         --    2,790
Mature after ten years                          --            --           420          7         --        427         --      427
- -----------------------------------------------------------------------------------------------------------------------------------

  Total portfolio swaps, caps and floors   $   311        $4,325        $4,872        $10    $ 2,872    $12,390    $ 3,875  $16,265
                                           =======        ======        ======        ===    =======    =======    =======  =======
- -----------------------------------------------------------------------------------------------------------------------------------
</TABLE>

TRADING PORTFOLIO RISK MANAGEMENT

Key's trading portfolio includes interest rate swap contracts entered into to
accommodate the needs of its customers, and other positions with third parties
that are intended to mitigate the interest rate risk of the customer positions,
foreign exchange contracts entered into to accommodate the needs of its
customers and financial assets and liabilities (trading positions) included in
short-term investments and other liabilities, respectively, on the balance
sheet. Further information pertaining to off-balance sheet contracts is included
in Note 18, Financial Instruments with Off-Balance Sheet Risk, beginning on page
80.

During the second half of 1997, Key began using a value at risk ("VAR") model to
estimate the adverse effect of changes in interest and foreign exchange rates on
the fair value of its trading portfolio. VAR uses statistical methods to
estimate the maximum potential one-day loss with a 95% confidence level. At year
end, Key's aggregate daily VAR was $1.6 million and averaged less than $.7
million for the year ended December 31, 1998. As of the 1997 year end, Key's
aggregate daily VAR was less than $.8 million and averaged less than $.5 million
for the second half of 1997. VAR augments other controls used by Key to mitigate
the market risk exposure of its trading portfolio. These controls are
established by Key's Financial Markets Committee and include, in addition to
VAR, loss and position equivalent limits which are based on the level of
activity and volatility of trading products and market liquidity.

NONINTEREST INCOME

Noninterest income totaled $1.6 billion in 1998, representing a $269 million, or
21%, increase from the prior year and the highest level for any year in Key's
history. Included in 1998 and 1997 results were bank and branch divestiture
gains of $39 million and $151 million, respectively. Excluding these gains,
noninterest income for 1998 was up $381 million, or 33%, from the prior year. In
1996, noninterest income included an $11 million gain from the sale of an
out-of-franchise credit card portfolio and an $8 million gain from the sale of a
Florida savings bank. After excluding these gains and the 1997 gains referred to
above, noninterest income in 1997 rose $87 million, or 8%, from 1996. On an
adjusted basis, noninterest income represented 36% of total revenue in 1998, up
from 29% in 1997 and 28% in 1996. One of Key's objectives is to increase
noninterest income as a percentage of total revenue to 50%.

The strong growth in noninterest income in 1998 reflected increases in all major
components of fee income with the exception of credit card fees. As shown in
Figure 9, some of the largest increases from the prior year came from investment
banking and capital markets income, trust and asset management income, and
insurance and brokerage income. The improvement in these categories was
bolstered by the October 1998 acquisition of McDonald that contributed more than
$55 million to Key's 1998 noninterest income. In addition, the acquisitions of
Leasetec and Champion, completed during the third quarter of 1997, added
approximately $18 million to the overall growth in noninterest income relative
to the prior year. These acquisitions, as well as the NOVA transaction discussed
below, are more fully disclosed in Note 3, Mergers, Acquisitions and
Divestitures, beginning on page 68. Also noteworthy in 1998 was the fact that
service charges on deposit accounts reached a record high for Key despite the
divestiture of 150 banking offices during 1997 and 1998.

In 1998, the largest contribution to the increase in Key's core noninterest
income came from investment banking and capital markets income which more than
doubled that earned in the prior year. This business is conducted principally
through KCP whose revenues are derived from various capital markets activities
(primary among which are trading, derivatives and foreign exchange), corporate
advisory and underwriting fees, and gains recognized in connection with equity
capital investments. Strong growth in investment banking and capital markets
income was also the largest contributor to the increase in noninterest income in
1997 from that of 1996. Additional detail pertaining to investment banking and
capital markets income is presented in Figure 10.

Trust and asset management income, including fees associated with investment
advisory services, continued to be a major source of noninterest income. In
1998, the increase in this revenue component resulted from new business, the
repricing of certain services and continued strong performance of both the stock
and bond markets during most of the year. New business and strong markets also
contributed to the 1997 increase, along with substantial growth in income from
securities lending activities. At December 31, 1998, Key, through its bank,
trust and registered investment advisory subsidiaries, had assets under
discretionary management (excluding corporate trust assets) of $69 billion,
compared with $60 billion at the end of 1997. Fees from investment advisory
services accounted for approximately 34% and 27% of Key's total trust and asset
management income in 1998 and 1997, respectively. Additional detail pertaining
to trust income and assets is presented in Figure 11.

In both 1998 and 1997, the growth in insurance and brokerage income also
reflected the strength of the stock and bond markets. Underscored by the
McDonald acquisition, brokerage income, the  

[KEY GRAPHIC] KEYCORP AND SUBSIDIARIES                                        45
<PAGE>   14
                           FIGURE 9 NONINTEREST INCOME

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,                                                            CHANGE 1998 VS 1997
                                                                                   -------------------
dollars in millions                                1998       1997        1996     AMOUNT      PERCENT
- -----------------------------------------------------------------------------------------------------
<S>                                              <C>        <C>         <C>        <C>         <C>  
Trust and asset management income                $   335    $   266     $   247    $    69      25.9%
Service charges on deposit accounts                  306        299         293          7       2.3
Investment banking and capital markets income        239        119          73        120     100.8
Insurance and brokerage income                       111         88          70         23      26.1
Corporate owned life insurance                       104         85          58         19      22.4
Credit card fees                                      68         96          93        (28)    (29.2)
Net loan securitization income (loss)                 35        (12)         62         47       N/M
Net securities gains                                   9          1           1          8     800.0
Gains from sales of branches/subsidiaries             89        151           8        (62)    (41.1)
Other income:
   Letter of credit and loan fees                     71         48          36         23      47.9
   Electronic banking fees                            47         38          17          9      23.7
   Gains from sales of loans                          50         23          --         27     117.4
   Mortgage banking income                             5          6          22         (1)    (16.7)
   Miscellaneous income                              106         98         107          8       8.2
- ------------------------------------------------------------------------------------------------------
      Total other income                             279        213         182         66      31.0
- ------------------------------------------------------------------------------------------------------

      Total noninterest income                   $ 1,575    $ 1,306     $ 1,087    $   269      20.6%
                                                 =======    =======     =======    =======       
- ------------------------------------------------------------------------------------------------------
</TABLE>

N/M = Not Meaningful

largest of the two components, rose by $17 million, or 33%, to $71 million in
1998, following an increase of 28% in 1997. Substantially all of the increase in
1998 came from commissions related to the trading of stocks and mutual funds.

Income from corporate owned life insurance, representing a tax-deferred increase
in cash surrender values and death benefits, increased in both 1998 and 1997 as
a result of improved investment performance and expanded coverage. In addition,
1997 results benefited from the realization of a higher level of death benefits.

Gains from the sales of branches/subsidiaries in 1998 included the $39 million
of branch divestiture gains discussed above and $50 million of gains recognized
in connection with the sale of a 51% interest in Key Merchant Services, LLC (a
merchant credit card processing subsidiary) to NOVA. Of the $50 million of
gains, $23 million was recognized in the first quarter at the time of closing.
In the fourth quarter, an additional $27 million was recognized as a result of
the agreement with NOVA that specifies that Key is entitled to receive
additional consideration if certain revenue-related performance targets are met.
These gains were accompanied by related reductions in both merchant credit card
processing services revenue and noninterest expense (primarily personnel).

The $66 million improvement in other income in 1998 included sizeable increases
in loan sale gains and non-yield related loan fees. Both of these items are an
outgrowth of Key's ability to generate loans at a faster pace than that related
to the growth of traditional funding sources. In 1997, other noninterest income
was up $42 million, after excluding the $11 million gain from the credit card
portfolio sale recorded in 1996. This year-to-year improvement included
increases in non-yield related loan fees, loan sale gains, electronic banking
fees and fees for various other services included in "Miscellaneous Income." The
1997 growth in other noninterest income was moderated by a decline in mortgage
banking income, reflecting Key's reduced focus on the mortgage loan origination
business and the March 1995 sale of Key's residential mortgage loan servicing
business.

The $28 million decline in credit card fees in 1998 was due primarily to the
sale of $365 million of Key's out-of-franchise credit card receivables during
the first and third quarters of 1997 and lower merchant credit card processing
services revenue resulting from the first quarter 1998 transaction with NOVA,
previously discussed.

Key considers the securitization of certain loans as a funding alternative and
has maintained a strategy of securitizing and/or selling education loans,
automobile loans, home equity loans and other loans which do not meet certain
return on equity, credit or other internal standards. Securitization was not an
attractive funding alternative for a significant part of 1998, leading to a
reduced volume of activity compared to that of prior years. The volatility of
the capital markets made balance sheet funding alternatives more attractive.

On occasion Key's securitization strategy will result in the recognition of a
loss in connection with removing such assets from the balance sheet. In 1997,
the growth in total noninterest income was moderated by net securitization
losses of $12 million, following net loan securitization income of $62 million
recorded in 1996. The year-to-year change resulted from several factors,
including a $36 million loss recorded in the fourth quarter of 1997 on the
securitization and sale of $949 million of prime credit automobile loans with
low returns on equity. A primary factor contributing to the decrease in the
level of net loan securitization income was the impact of the accounting change
brought about by the January 1, 1997, adoption of Statement of Financial
Accounting Standards ("SFAS") No. 125, "Accounting for Transfers and Servicing
of Financial Assets and Extinguishments of Liabilities." This new accounting
standard served to reduce loan securitization income by reclassifying a portion
of such revenue to interest income and by deferring an additional portion which
is 

46                                        [KEY GRAPHIC] KEYCORP AND SUBSIDIARIES

<PAGE>   15

expected to be recognized as interest income over the life of the respective
securitizations. SFAS No. 125 is discussed in greater detail in Note 1, Summary
of Significant Accounting Policies, beginning on page 65. Additional information
pertaining to the type and volume of securitized loans which are either
administered or serviced by Key and not recorded on its balance sheet is
included in the Loans section, beginning on page 50.

             FIGURE 10 INVESTMENT BANKING AND CAPITAL MARKETS INCOME

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,                                                          CHANGE 1998 VS 1997
                                                                                 --------------------
dollars in millions                                      1998   1997   1996      AMOUNT       PERCENT
- -----------------------------------------------------------------------------------------------------
<S>                                                      <C>    <C>    <C>       <C>          <C>
Dealer trading and derivatives income                    $ 93   $ 40    $22        $ 53        132.5%
Investment banking income                                  79     43     15          36         83.7
Equity capital income                                      45     19     25          26        136.8
Foreign exchange income                                    22     17     11           5         29.4
- -----------------------------------------------------------------------------------------------------
   Total investment banking and capital markets income   $239   $119    $73        $120        100.8%
                                                         ====   ====    ===        ====        ======
- -----------------------------------------------------------------------------------------------------
</TABLE>
                                                                           
                      FIGURE 11 TRUST AND ASSET MANAGEMENT


<TABLE>                                                                    
<CAPTION>
                                                                                 CHANGE 1998 VS 1997
                                                                                 --------------------
dollars in millions                                      1998   1997   1996      AMOUNT       PERCENT
- -----------------------------------------------------------------------------------------------------
<S>                                                      <C>    <C>    <C>       <C>        <C>
YEAR ENDED DECEMBER 31,
Personal asset management and custody fees                $166   $145   $147      $21         14.5%
Institutional asset management and custody fees             90     75     64       15         20.0
Bond services                                                2      6     13       (4)       (66.7)
All other fees                                              77     40     23       37         92.5
- -----------------------------------------------------------------------------------------------------
   Total trust and asset management income                $335   $266   $247      $69         25.9%
                                                          ====   ====   ====      ===         ====
dollars in billions
- -----------------------------------------------------------------------------------------------------
DECEMBER 31,
Discretionary assets                                      $ 69   $ 60    $50      $ 9        15.0%
Non-discretionary assets                                    47     48     46       (1)       (2.1)
- -----------------------------------------------------------------------------------------------------
   Total trust assets                                     $116   $108    $96      $ 8         7.4%
                                                          ====   ====    ===      ===         ====
- -----------------------------------------------------------------------------------------------------
</TABLE>

NONINTEREST EXPENSE

Noninterest expense, as shown in Figure 12, totaled $2.5 billion in 1998, up
$113 million, or 5%, from the 1997 level. Included in noninterest expense for
1998 were $65 million ($49 million in 1997) of distributions accrued on capital
securities (tax-advantaged preferred securities) and $20 million ($17 million in
1997) of expense incurred in connection with efforts being undertaken by Key to
modify computer information systems to be Year 2000 compliant. As of December
31, 1998, Key had recognized approximately $39 million of the estimated $45 to
$50 million of expense that it expects to incur (primarily for internal and
external programmers) to complete this project. Further information pertaining
to the Year 2000 issue and the status of Key's efforts to address it is included
on pages 48 and 49. The capital securities are more fully described in Note 10,
Capital Securities, beginning on page 74. Noninterest expense in 1997 also
included a $50 million charge recorded in connection with actions taken to
vacate and/or dispose of certain properties or to alter certain leasing
arrangements in response to Key's national banking and related centralization
efforts. Key is currently in the process of evaluating the potential for similar
actions in 1999. In 1996, noninterest expense included a $100 million
restructuring charge recorded in connection with Key's transformation to a
national bank-based financial services company in 1997, a one-time charge of $17
million to provide for an assessment mandated by legislation passed by Congress
to recapitalize the SAIF and $3 million of distributions accrued on capital
securities. Excluding the above items, core noninterest expense for 1998 rose by
$144 million, or 6%, following a decrease of $25 million, or 1%, in 1997.

The growth in core noninterest expense in 1998 was due largely to increases in
personnel expense, computer processing, professional fees and marketing expense.
The increase in these categories reflected additional costs associated with the
implementation of strategic initiatives geared toward growing Key's fee revenue
businesses, addressing the Year 2000 issue and various marketing activities.
Contributing to the increases in these expense categories was the October 1998
acquisition of McDonald and the acquisitions of Leasetec and Champion which were
completed during the third quarter of 1997. In total these acquisitions
accounted for approximately $118 million of

[KEY GRAPHIC] KEYCORP AND SUBSIDIARIES                                        47

<PAGE>   16

                          FIGURE 12 NONINTEREST EXPENSE

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,                                                           CHANGE 1998 VS 1997
                                                                                  --------------------
dollars in millions                             1998        1997        1996      AMOUNT       PERCENT
- ------------------------------------------------------------------------------------------------------
<S>                                           <C>         <C>         <C>         <C>         <C> 
Personnel                                     $ 1,256     $ 1,181     $ 1,190     $    75        6.4%
Net occupancy                                     226         222         219           4        1.8
Equipment                                         185         177         161           8        4.5
Computer processing                               176         131          96          45       34.4
Marketing                                         100          86          88          14       16.3
Amortization of intangibles                        91          87          88           4        4.6
Professional fees                                  62          47          70          15       31.9
Restructuring charge                               --          --         100          --         --
Other expense:
   Postage and delivery                            73          75          71          (2)      (2.7)
   Distributions on capital securities             65          49           3          16       32.7
   Telecommunications                              53          50          52           3        6.0
   Equity- and gross receipts-based taxes          39          36          35           3        8.3
   FDIC insurance assessments                       6           6          25          --         --
   Real estate disposition charge                  --          50          --         (50)    (100.0)
   Miscellaneous expense                          216         238         266         (22)      (9.2)
- ------------------------------------------------------------------------------------------------------
   Total other expense                            452         504         452         (52)     (10.3)
- ------------------------------------------------------------------------------------------------------
   Total noninterest expense                  $ 2,548     $ 2,435     $ 2,464     $   113        4.6%
                                              =======     =======     =======     =======         

Full-time equivalent employees at year end     25,862      24,595      27,689
Efficiency ratio(1)                             57.61%      57.50%      60.84%
Overhead ratio(2)                               34.35       39.64       45.46
- ------------------------------------------------------------------------------------------------------
</TABLE>

(1)  Calculated as noninterest expense (excluding certain nonrecurring charges
     and distributions on capital securities) divided by taxable-equivalent net
     interest income plus noninterest income (excluding net securities
     transactions and gains from bank and branch divestitures).

(2)  Calculated as noninterest expense (excluding certain nonrecurring charges
     and distributions on capital securities) less noninterest income (excluding
     net securities transactions and gains from bank and branch divestitures)
     divided by taxable-equivalent net interest income.

the net increase in Key's noninterest expense for 1998. Additional information
pertaining to these transactions is disclosed in Note 3, Mergers, Acquisitions
and Divestitures, beginning on page 68.

Personnel expense, the largest category of noninterest expense, accounted for
more than half of the total 1998 increase in core noninterest expense relative
to the prior year. The $75 million increase reflected higher costs associated
with various incentive programs (including those related to investment banking
and capital markets activities), the impact of annual merit increases (which
take effect in April for the majority of Key's employees), and the impact of the
acquisitions, including the resulting increase in the number of full-time
equivalent employees. At December 31, 1998, the number of full-time equivalent
employees was 25,862, compared with 24,595 and 27,689 at the end of 1997 and
1996, respectively. The slight decline in personnel expense in 1997 reflected
reduced staff resulting from Key's restructuring efforts which centered around
the formation of a single community bank, as well as the implementation of
expense control initiatives (including branch mergers and divestitures).

The increase in computer processing expense in both 1998 and 1997 was primarily
the result of a higher level of computer software amortization. The 1998 growth
in professional fees was due largely to additional costs incurred in connection
with the implementation of strategic initiatives, while the growth in marketing
expense reflected the impact of the acquisitions, additional costs incurred in
connection with Key's continued efforts to strengthen brand identity and
expenses related to the promotion of selected product lines.

The efficiency ratio, which provides a measure of the extent to which recurring
revenues are used to pay operating expenses, was 57.61% for 1998, compared with
57.50% in 1997 and 60.84% in 1996. Excluding the impact of the McDonald,
Champion and Leasetec acquisitions, the efficiency ratios for 1998 and 1997 were
56.04% and 57.25%, respectively. The substantial improvement from the 1996 ratio
of 60.84% reflects the benefits and effectiveness of Key's expense control
strategies and growth in revenues. Included in other expense are equity- and
gross receipts-based taxes that are assessed in lieu of an income tax in certain
states in which Key operates. These taxes, which are shown in Figure 12,
represented 90, 89 and 91 basis points of Key's efficiency ratio for 1998, 1997
and 1996, respectively. The extent to which such taxes impact the level of
noninterest expense will vary among companies based on the geographic locations
in which they conduct their business.

Year 2000

During 1998, Key continued its efforts to prepare its systems to be Year 2000
compliant. The Year 2000 issue refers to the fact that many computer systems
were originally programmed using two digits rather than four digits to identify
the applicable year. Therefore, when the year 2000 occurs, these systems could
interpret the year as 1900 rather than 2000. Unless hardware, system software
and applications are corrected to be Year 2000 compliant, computers and the
devices they control could generate miscalculations and create operational
problems. Various systems could be affected ranging from complex computer
systems to telephone systems, ATMs and elevators.

48                                        [KEY GRAPHIC] KEYCORP AND SUBSIDIARIES

<PAGE>   17

To address this issue, Key developed an extensive plan, including the formation
of a team consisting of internal resources and third-party experts. The plan,
originally developed in 1995, has been in implementation since that time and
consists of five major phases: awareness-ensuring a common understanding of the
issue throughout Key; assessment-identifying and prioritizing the systems and
third parties with whom Key has exposure to Year 2000 issues;
renovation-enhancing, replacing or retiring hardware, software and systems
applications; validation-testing modifications made; and
implementation-certifying Year 2000 compliance and user understanding and
acceptance. The awareness and assessment phases have been completed. The
remaining phases are substantially complete and final testing and refinement
will be addressed in 1999. As of December 31, 1998, all of the above phases had
been completed for approximately 80% of the core systems identified and
compliance efforts for the remaining core systems are expected to be completed
by June 30, 1999.

Financial institutions, such as Key, may experience increases in problem loans
and credit losses in the event that borrowers fail to properly respond to this
issue. In addition, financial institutions may incur higher funding costs if
consumers react to publicity about the issue by withdrawing deposits. They also
could be impacted if third parties they deal with in conducting their business,
such as foreign banks, governmental agencies, clearing houses, telephone
companies, and other service providers, fail to properly address this issue.
Accordingly, Key has formed a separate internal team charged with the task of
identifying critical business interfaces; assessing potential problems relating
to credit, liquidity and counterparty risk; and where appropriate, developing
contingency plans. This team has been surveying significant credit customers to
determine their Year 2000 readiness and to evaluate the level of potential
credit risk to Key. Based on the information obtained, specific follow-up
programs have been established and the adequacy of the allowance for loan losses
will be assessed on an ongoing basis. The results of the assessment will be
reflected in the assignment of an appropriate risk rating in Key's loan grading
system. On an ongoing basis, Key is also contacting significant third parties
with whom it conducts business to determine the status of their Year 2000
compliance efforts. Notwithstanding these actions, there can be no assurance
that significant customers or critical third parties will adequately address
their Year 2000 issues. Consequently, Key is developing contingency plans to
help mitigate the risks associated with potential delays in completing the
renovation, validation and implementation phases of its Year 2000 plan; and the
failure of external parties to adequately address their Year 2000 issues. These
plans were well underway by the 1998 year end and address primarily contingency
solutions for Key's core systems and the identification of alternative business
partners. Because the Year 2000 issue has never previously occurred, it is not
possible to foresee or quantify the overall financial and operational impact
and/or to determine whether it will be material to the financial condition or
operations of Key.

The cost of the project (currently estimated to be $45 to $50 million) and
timing of its implementation are based on management's best estimates, which
were derived using numerous assumptions about future events, including the
continued availability of certain resources and other factors. However, there
can be no guarantee that these estimates will be achieved, and actual results
could differ materially from those anticipated. As of December 31, 1998, Key had
recognized approximately $39 million of its total estimated project cost. It is
currently expected that the estimated remaining cost of $6 million to $11
million will be recognized in 1999 and the first half of 2000. The total cost of
the project is being funded through operating cash flows.

EURO CONVERSION

Effective January 1, 1999, 11 of the 15 member countries of the European
Economic and Monetary Union established fixed conversion rates between their
existing sovereign currencies and the "euro" and adopted the euro as their
common legal currency. The existing sovereign currencies will remain legal
tender in the participating countries as denominations of the euro until January
1, 2002, at which time new euro-denominated bills and coins will be introduced.
By July 1, 2002, the participating countries will withdraw all bills and coins
denominated in sovereign currencies and the euro will become the only currency
and the only official legal tender in such countries.

The euro conversion will impact companies that conduct business in or use the
currencies of any of the eleven participating countries. In addition, the euro
will create more efficient foreign exchange markets and reduce arbitrage
opportunities. Key has implemented new processes and controls to accommodate the
new currency. The Foreign Exchange department installed a new foreign exchange
system that facilitates transactions in the new currency, as well as trading in
national currencies throughout the transition period. The business conducted by
Key in the participating countries is not material to its earnings. Thus, the
introduction of the euro has had little or no impact on Key's operations. Key
continues to evaluate the potential loss of revenue and increase in costs
associated with the introduction of the euro and to work closely with its
customers, counterparties and the regulatory agencies to mitigate its financial
risk. Key can not be assured that the euro will not have an adverse effect on
the third parties on whom it relies. However, Key currently believes that the
risk associated with such third parties will not be material.

INCOME TAXES

The provision for income taxes for 1998 was $483 million compared with $426
million in 1997 and $360 million in 1996. The effective income tax rate
(provision for income taxes as a percentage of income before income taxes) was
32.7% in 1998, 31.7% in 1997 and 31.5% in 1996. The effective income tax rate
remains below the statutory Federal rate of 35% due primarily to continued
investment in tax-advantaged assets (such as tax-exempt securities and corporate
owned life insurance) and the recognition of credits associated with investments
in low-income housing projects. The increase in the effective tax rate in 1998
resulted from a lower proportion of tax-exempt income and tax credits to pretax
earnings relative to both 1997 and 1996.

[KEY GRAPHIC] KEYCORP AND SUBSIDIARIES                                        49

<PAGE>   18
FINANCIAL CONDITION 

LOANS

As shown in Figure 13, at December 31, 1998, total loans outstanding were $62.0
billion, up from $53.4 billion at December 31, 1997, and $49.2 billion at
December 31, 1996.

The $8.6 billion, or 16%, increase in loans outstanding from the December 31,
1997, level was due primarily to internal growth, but also included the net
impact of acquisitions, sales and divestitures. During the second quarter of
1998, Key acquired an $805 million marine/recreational vehicle installment loan
portfolio. The sales and divestitures which occurred during 1998 and 1997 are
summarized in Figure 14 and include the impact of bank and branch divestitures,
as well as the securitization and/or sale of education loans, automobile loans,
certain non-prime home equity loans and other loans which do not meet Key's
return on equity, credit or other internal standards. In addition to bank and
branch divestitures, activity since December 31, 1997, included the sales of
$475 million of home equity loans (of which $300 million was associated with
securitizations), $346 million of education loans and $167 million of commercial
real estate loans. Securitizations are considered as an alternative funding
source and the extent to which they are used is dependent upon whether
conditions in the capital markets make securitizations more attractive as a
funding source than on-balance sheet alternatives. Management will continue to
explore opportunities for sales and/or other arrangements with respect to
certain loan portfolios, consistent with prudent asset/liability management
practices.

Excluding the net impact of acquisitions, sales and divestitures, loans (other
than one-to-four family mortgages and loans held for sale) increased by $9.1
billion, or 20%, since December 31, 1997. Key's policy regarding new
originations of one-to-four family mortgage loans is to originate such loans as
a customer and community accommodation, but to retain few of such loans on the
balance sheet due to their marginal returns. Over the past year, the largest
growth in Key's loan portfolio came from commercial loans which rose by $5.8
billion, due primarily to a $3.1 billion increase in commercial, financial and
agricultural loans and increases of $1.2 billion in both the real

                         FIGURE 13 COMPOSITION OF LOANS

<TABLE>
<CAPTION>
DECEMBER 31,                                       1998                   1997                 1996
                                          --------------------    -------------------    -------------------
dollars in millions                       AMOUNT    % OF TOTAL    AMOUNT   % OF TOTAL    AMOUNT   % OF TOTAL
- ------------------------------------------------------------------------------------------------------------
<S>                                       <C>       <C>          <C>       <C>          <C>       <C>  
COMMERCIAL
Commercial, financial and agricultural    $17,038       27.5%    $14,023       26.3%     $12,309       25.0%
Real estate-- commercial mortgage           7,309       11.8       6,952       13.0        7,151       14.5
Real estate-- construction                  3,450        5.6       2,231        4.2        1,666        3.4
Commercial lease financing                  5,613        9.0       4,439        8.3        2,671        5.4
- ------------------------------------------------------------------------------------------------------------

   Total commercial loans                  33,410       53.9      27,645       51.8       23,797       48.3
CONSUMER
Real estate-residential mortgage            5,083        8.2       6,204       11.6        6,229       12.7
Home equity                                 7,301       11.8       5,421       10.2        4,793        9.7
Credit card                                 1,425        2.3       1,521        2.8        1,799        3.7
Consumer-- direct                           2,342        3.8       2,188        4.1        2,245        4.6
Consumer-- indirect                         9,589       15.4       7,540       14.1        8,062       16.4
- -----------------------------------------------------------------------------------------------------------

   Total consumer loans                    25,740       41.5      22,874       42.8       23,128       47.1
LOANS HELD FOR SALE                         2,862        4.6       2,861        5.4        2,310        4.6
- -----------------------------------------------------------------------------------------------------------
   Total                                  $62,012      100.0%    $53,380      100.0%     $49,235      100.0%
                                          =======      =====     =======      =====      =======      ===== 
- -----------------------------------------------------------------------------------------------------------
</TABLE>


<TABLE>
<CAPTION>
                                                        1995                        1994
                                             -------------------------     -----------------------
                                              AMOUNT        % OF TOTAL      AMOUNT      % OF TOTAL
- ---------------------------------------------------------------------------------------------------
<S>                                          <C>            <C>            <C>          <C>   
COMMERCIAL
Commercial, financial and agricultural       $11,655            24.1%      $10,288            22.1%
Real estate-- commercial mortgage              7,254            15.0         6,775            14.5
Real estate-- construction                     1,520             3.1         1,287             2.8
Commercial lease financing                     2,248             4.7         1,742             3.7
- ---------------------------------------------------------------------------------------------------
   Total commercial loans                     22,677            46.9        20,092            43.1
CONSUMER
Real estate-residential mortgage               8,291            17.2         9,872            21.2
Home equity                                    3,886             8.0         3,695             7.9
Credit card                                    1,564             3.2         1,419             3.0
Consumer-- direct                              1,934             4.0         2,447             5.3
Consumer-- indirect                            7,258            15.1         6,882            14.8
- ---------------------------------------------------------------------------------------------------
   Total consumer loans                       22,933            47.5        24,315            52.2
LOANS HELD FOR SALE                            2,722             5.6         2,172             4.7
- ---------------------------------------------------------------------------------------------------
   Total                                     $48,332           100.0%      $46,579           100.0%
                                             =======           =====       =======           ===== 
- ---------------------------------------------------------------------------------------------------
</TABLE>


50                                        [KEY GRAPHIC] KEYCORP AND SUBSIDIARIES
<PAGE>   19

estate-construction and lease financing portfolios. Additionally, consumer loans
rose by $3.3 billion, and included increases of $2.0 billion in home equity
loans and $1.4 billion in installment loans. The strong growth in loans during
1998 reflected the continued strength of the economy, targeted efforts to
increase commercial and home equity loan volumes, and the relatively low volume
of securitizations.

                        FIGURE 14 LOANS SOLD AND DIVESTED

<TABLE>
<CAPTION>
                                                           COMMERCIAL    CREDIT CARD
in millions        EDUCATION   AUTOMOBILE     HOME EQUITY  REAL ESTATE   RECEIVABLES  ALL OTHER   TOTAL
- -------------------------------------------------------------------------------------------------------
     1998                                                                                              
- --------------
<S>                <C>         <C>            <C>             <C>        <C>          <C>        <C>
Fourth quarter        $ 29           --          $ 48           --            --          --       $ 77
Third quarter          201           --           374           --            --          --        575
Second quarter          45           --            53         $167            --       $124(1)      389
First quarter           71           --            --           --            --         20(1)       91
- -------------------------------------------------------------------------------------------------------
   Total              $346           --          $475         $167            --        $144     $1,132
                      ====                       ====         ====                      ====     ======
                                                                                                       
                                                                                                       
                                                                                                       
     1997                                                                                              
- --------------
Fourth quarter      $  879       $1,046          $ 44           --            --       $147(1)   $2,116
Third quarter          100          112           205           --          $324        491(1)    1,232
Second quarter          52          103            --           --            --          --        155
First quarter           31          456            --           --            41          --        528
- -------------------------------------------------------------------------------------------------------
   Total            $1,062       $1,717          $249           --          $365        $638     $4,031
                    ======       ======          ====                       ====        ====     ======
- -------------------------------------------------------------------------------------------------------
</TABLE>


(1)  Part of branch divestitures, including the sale of KeyBank Wyoming in the
     third quarter of 1997.

Shown in Figure 15 are loans which have been securitized/sold and are either
administered or serviced by Key, but not recorded on its balance sheet. Income
recognized in connection with such transactions is derived from two sources.
Noninterest income earned from servicing or administering the loans is recorded
as loan securitization income, while 

                        FIGURE 15 LOANS SECURITIZED/SOLD
                          AND ADMINISTERED OR SERVICED

<TABLE>
<CAPTION>
DECEMBER 31,
in millions               1998           1997           1996
- ------------------------------------------------------------
<S>                     <C>            <C>            <C>   
Education loans         $2,312         $2,611         $2,089
Automobile loans           946          1,601            386
Home equity loans          744            735             --
- ------------------------------------------------------------

   Total                $4,002         $4,947         $2,475
                        ======         ======         ======
- ------------------------------------------------------------
</TABLE>

income earned on assets retained in connection with securitizations and
accounted for like investments in interest-only strip securities, is recorded as
interest income on securities available for sale. The decline in these balances
since the 1997 year end reflected loan repayments and a relatively low level of
securitizations completed in 1998.

The maturities and sensitivity of certain loans to changes in interest rates are
summarized in Figure 16. Floating and adjustable rates are those which vary in
relation to some other interest rate (such as the base lending rate) or some
other variable index which may change during the term of the loan. Predetermined
interest rates are those which are either fixed or will change during the term
of the loan on a pre-established basis. As shown in the figure, at December 31,
1998, approximately 47% of these loans were scheduled to mature within one year,
and loans with maturities greater than one year included $8.3 billion with
floating or adjustable rates and $9.1 billion with predetermined rates.

             FIGURE 16 MATURITIES AND SENSITIVITY OF CERTAIN LOANS
                          TO CHANGES IN INTEREST RATES

<TABLE>
<CAPTION>
DECEMBER 31, 1998                                   WITHIN      1-5        OVER                 
in millions                                        1 YEAR      YEARS      5 YEARS     TOTAL     
- --------------------------------------------------------------------------------------------    
<S>                                                <C>         <C>         <C>       <C>        
Commercial, financial and agricultural             $10,408     $4,157      $2,473    $17,038    
Real estate-- construction                           1,737      1,485         228      3,450    
Real estate-- residential & commercial mortgage      3,310      2,797       6,285     12,392    
- --------------------------------------------------------------------------------------------    
                                                   $15,455     $8,439      $8,986    $32,880    
                                                   =======     ======      ======    =======          
Loans with floating or adjustable interest rates               $4,417      $3,932               
Loans with predetermined interest rates                         4,022       5,054               
- --------------------------------------------------------------------------------------------    
                                                                                                
                                                               $8,439      $8,986            
                                                               ======      ======   
- --------------------------------------------------------------------------------------------    
</TABLE>
[KEY GRAPHIC] KEYCORP AND SUBSIDIARIES                                        51

<PAGE>   20

SECURITIES

At December 31, 1998, the securities portfolio totaled $6.3 billion, consisting
of $5.3 billion of securities available for sale and $976 million of investment
securities. This compares with a total portfolio of $8.9 billion, comprised of
$7.7 billion of securities available for sale and $1.2 billion of investment
securities, at December 31, 1997. Certain information pertaining to the
composition, yields, and remaining maturities of the securities available for
sale and investment securities portfolios is presented in Figures 17 and 18,
respectively. Additional information related to the retained interests in
securitizations, gross unrealized gains and losses by type of security, and the
level of securities pledged, is presented in Note 5, Securities, on page 72.

At December 31, 1998, Key had $4.4 billion invested in collateralized mortgage
obligations ("CMO") and other mortgage-backed securities within the
available-for-sale portfolio, compared with $7.0 billion at 

                     FIGURE 17 SECURITIES AVAILABLE FOR SALE

<TABLE>
<CAPTION>
                                                                          
                       U.S. TREASURY,    STATES AND   COLLATERALIZED      
                         AGENCIES AND     POLITICAL       MORTGAGE        
dollars in millions      CORPORATIONS  SUBDIVISIONS   OBLIGATIONS(1)      
- --------------------------------------------------------------------------
<S>                    <C>                <C>         <C>           
DECEMBER 31, 1998                                                         
Remaining maturity:                                                       
   One year or less              $366           $ 1         $1,386        
   After one through
    five years                     19            15            825        
   After five through
    ten years                      14            49             --        
   After ten years                 23             2             --        
- --------------------------------------------------------------------------
                                                                          
Fair value                       $422           $67         $2,211        
Amortized cost                    420            65          2,191        
Weighted average yield           5.81%         6.35%          6.38%    
Weighted average
 maturity                   1.5 YEARS     7.2 YEARS      1.1 YEARS       
- --------------------------------------------------------------------------
                                                                          
DECEMBER 31, 1997                                                         
Fair value                       $204           $52         $4,051        
Amortized cost                    202            52          4,045        
- --------------------------------------------------------------------------
                                                                          
DECEMBER 31, 1996                                                         
Fair value                       $859           $36         $3,149        
Amortized cost                    857            36          3,169        
- --------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
   OTHER
  MORTGAGE-          RETAINED                                     WEIGHTED 
   BACKED          INTERESTS IN           OTHER                    AVERAGE 
 SECURITIES(1)    SECURITIZATIONS(1)   SECURITIES        TOTAL     YIELD(2)
- ---------------------------------------------------------------------------
<S>               <C>                <C>             <C>         <C>
      $ 9                --                $21          $1,783      6.09%  

    1,792              $156                 12           2,819      6.95   

      313               172                  1             549      7.45   
       37                --                 65(3)          127      6.09   
- ---------------------------------------------------------------------------
                                                                    
   $2,151              $328                 $99         $5,278      --     
    2,123               345                  84          5,228      6.69%  
     7.02%             8.35%               4.22%          6.69%     --     

3.7 YEARS         2.9 YEARS           8.4 YEARS      2.5 YEARS      -- 
- ---------------------------------------------------------------------------
                                                                    
                                                                    
   $2,951              $374                $76          $7,708      --     
    2,908               418                 75           7,700      7.19%  
- ---------------------------------------------------------------------------
                                                                    
                                                                    
   $3,579                --               $105          $7,728      --     
    3,570                --                104           7,736      6.83%  
- ---------------------------------------------------------------------------
</TABLE>

(1)  Maturity is based upon expected average lives rather than contractual
     terms.

(2)  Weighted average yields are calculated on the basis of amortized cost. Such
     yields have been adjusted to a taxable-equivalent basis using the statutory
     Federal income tax rate of 35%. 

(3)  Includes equity securities with no stated maturity.

                         FIGURE 18 INVESTMENT SECURITIES

<TABLE>
<CAPTION>
                                         STATES AND                                       WEIGHTED
                                          POLITICAL         OTHER                         AVERAGE
dollars in millions                     SUBDIVISIONS      SECURITIES          TOTAL       YIELD(1)
- --------------------------------------------------------------------------------------------------
<S>                                     <C>               <C>             <C>             <C> 
DECEMBER 31, 1998
   Remaining maturity:
   One year or less                             $181              --           $181         7.99%
   After one through five years                  306            $105            411         8.15
   After five through ten years                  122              --            122         9.71
   After ten years                                22             240(2)         262         3.72
- --------------------------------------------------------------------------------------------------

Amortized cost                                  $631            $345           $976         7.13%
Fair value                                       659             345          1,004         --
Weighted average yield                          8.84%           4.00%          7.13%        --
Weighted average maturity                  3.3 YEARS       9.0 YEARS      5.3 YEARS         --
- --------------------------------------------------------------------------------------------------

DECEMBER 31, 1997
Amortized cost                                 $ 973            $257         $1,230         7.59%
Fair value                                     1,005             257          1,262         --
- --------------------------------------------------------------------------------------------------

DECEMBER 31, 1996
Amortized cost                                $1,401            $200         $1,601         7.76%
Fair value                                     1,437             200          1,637         --
- --------------------------------------------------------------------------------------------------
</TABLE>

(1)  Weighted average yields are calculated on the basis of amortized cost. Such
     yields have been adjusted to a taxable-equivalent basis using the statutory
     Federal income tax rate of 35%.

(2)  Includes equity securities with no stated maturity.

52                                      [KEY GRAPHIC] KEYCORP AND SUBSIDIARIES

<PAGE>   21

December 31, 1997. A CMO is a mortgage-backed security that is comprised of
classes of bonds created by prioritizing the cash flows from the underlying
mortgage pool in order to meet different objectives of investors. Other
mortgage-backed securities depend on the underlying pool of mortgage loans to
provide a cash flow "pass-through" of principal and interest, without
prioritization in classes. The decrease in CMOs and other mortgage backed
securities since the 1997 year end was due primarily to scheduled amortization,
as well as prepayments which occurred in connection with refinancings completed
in the continued low interest rate environment. The CMO securities held by Key
are primarily shorter-maturity class bonds that were structured to have more
predictable cash flows by being less sensitive to prepayments during periods of
changing interest rates than other longer-term class bonds similarly available.
At December 31, 1998, substantially all of the mortgage-backed securities held
by Key were issued or backed by Federal agencies.

ASSET QUALITY

Key has established groups dedicated to evaluating and monitoring the level of
risk in its credit-related assets; formulating underwriting standards and
guidelines for line management; developing commercial and consumer credit
policies and systems; establishing credit-related concentration limits;
reviewing loans, leases and other corporate assets to evaluate credit quality;
and reviewing the adequacy of the allowance for loan losses ("Allowance").
Geographic diversity throughout Key is a significant factor in managing credit
risk.

The allocation of Key's Allowance by loan type at December 31 is shown in Figure
19. Management has developed an iterative methodology which is relied upon to
estimate the level of the Allowance on a quarterly and at times more frequent
basis, as deemed necessary. This methodology is described in detail in the
Allowance for Loan Losses section of Note 1, Summary of Significant Accounting
Policies, beginning on page 65.

              FIGURE 19 ALLOCATION OF THE ALLOWANCE FOR LOAN LOSSES

<TABLE>
<CAPTION>
DECEMBER 31,                                    1998                      1997                        1996
                                       -----------------------   ----------------------     -----------------------
                                                    PERCENT OF              PERCENT OF                 PERCENT OF
                                                  LOAN TYPE TO            LOAN TYPE TO               LOAN TYPE TO
dollars in millions                    AMOUNT      TOTAL LOANS   AMOUNT    TOTAL LOANS      AMOUNT    TOTAL LOANS
- --------------------------------------------------------------------------------------------------------------------
<S>                                     <C>             <C>       <C>           <C>          <C>           <C>
Commercial, financial and agricultural   $357            27.5%     $224          26.3%        $177          25.0%
Real estate-- commercial mortgage          32            11.8       104          13.0           97          14.5
Real estate-- construction                 15             5.6        33           4.2           22           3.4
Commercial lease financing                 49             9.0        26           8.3           16           5.4
- --------------------------------------------------------------------------------------------------------------------
   Total commercial loans                 453            53.9       387          51.8          312          48.3
Real estate-- residential mortgage          7             8.2         8          11.6           10          12.7
Home equity                                 5            11.8         4          10.2            5           9.7
Credit card                                44             2.3        45           2.8           44           3.7
Other consumer                             97            19.2        81          18.2           93          21.0
- --------------------------------------------------------------------------------------------------------------------
   Total consumer loans                   153            41.5       138          42.8          152          47.1
Loans held for sale                         1             4.6         1           5.4            3           4.6
Unallocated                               293            --         374          --            403          --
- --------------------------------------------------------------------------------------------------------------------
   Total                                 $900           100.0%     $900         100.0%        $870         100.0%
                                         ====           =====      ====         =====         ====         =====
- --------------------------------------------------------------------------------------------------------------------
</TABLE>


<TABLE>
<CAPTION>
                                                 1995                       1994
                                       -----------------------    ------------------------
                                                    PERCENT OF                  PERCENT OF
                                                  LOAN TYPE TO                LOAN TYPE TO
                                       AMOUNT      TOTAL LOANS      AMOUNT     TOTAL LOANS
- ------------------------------------------------------------------------------------------
<S>                                     <C>            <C>           <C>            <C>
Commercial, financial and agricultural   $205           24.1%         $119           22.1%
Real estate-- commercial mortgage         100           15.0            75           14.5
Real estate-- construction                 21            3.1            18            2.8
Commercial lease financing                 23            4.7            24            3.7
- -----------------------------------------------------------------------------------------
   Total commercial loans                 349           46.9           236           43.1
Real estate-- residential mortgage          9           17.2            14           21.2
Home equity                                 5            8.0             6            7.9
Credit card                                25            3.2            44            3.0
Other consumer                             52           19.1            49           20.1
- -----------------------------------------------------------------------------------------
   Total consumer loans                    91           47.5           113           52.2
Loans held for sale                         3            5.6             3            4.7
Unallocated                               433            --            478            --
- -----------------------------------------------------------------------------------------
   Total                                 $876          100.0%         $830          100.0%
                                         ====          =====          ====          =====
- -----------------------------------------------------------------------------------------
</TABLE>
[KEY GRAPHIC] KEYCORP AND SUBSIDIARIES                                      53

<PAGE>   22

As shown in Figure 20, net loan charge-offs in 1998 were $297 million, or .52%
of average loans, compared with $293 million, or .57% of average loans, in 1997
and $195 million, or .40% in 1996. The slight increase in the level of net
charge-offs in 1998 relative to the prior year resulted from a $24 million rise
in commercial loan net charge-offs, reflecting the continuation of strong growth
in this particular portfolio. The increase in commercial loan net charge-offs
was substantially offset by a $20 million reduction in the level of net
charge-offs experienced in the consumer portfolio with the improvement split
between the installment and credit card sectors. Improved credit quality,
benefits derived from the 1997 fourth quarter securitization and sale of $949
million of prime credit automobile loans, and the sale of $365 million of
out-of-franchise credit card receivables during the first and third quarters of
1997 were the principal factors contributing to the 1998 reduction in net
charge-offs in the consumer portfolio.

The provision for loan losses was lowered to $297 million in 1998 from $320
million in the prior year, as management covered net charge-offs in 1998 on a
dollar-for-dollar basis. This decision was a direct result of the methodology
used by management to evaluate the adequacy of Key's Allowance. It should be
noted, however, that the level of the unallocated Allowance has been trending
downward over the past several quarters. This reflects a number of factors
including management's decision to reduce the volume of loan securitizations in
1998 due to capital markets volatility, the impact of recent global economic
events on domestic credit exposures, and the impact of changes in the risk
profile of certain of Key's loan portfolios over the past several years. This
trend will be considered in determining whether additional provisioning above
the level of net charge-offs may be necessary in 1999 or beyond.

                    FIGURE 20 SUMMARY OF LOAN LOSS EXPERIENCE

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
dollars in millions                                       1998         1997          1996          1995           1994
- --------------------------------------------------------------------------------------------------------------------------
<S>                                                     <C>         <C>           <C>           <C>            <C>    
Average loans outstanding during the year              $57,422      $51,415       $48,216       $48,012        $43,463
- --------------------------------------------------------------------------------------------------------------------------
Allowance for loan losses at beginning of year            $900         $870          $876          $830           $803
Loans charged off:
   Commercial, financial and agricultural                   66           55            71            42             61
   Real estate-- commercial mortgage                        20           16            16            22             19
   Real estate-- construction                                2            3             2             2              7
   Commercial lease financing                               12            9             8             5              3
- --------------------------------------------------------------------------------------------------------------------------
      Total commercial loans                               100           83            97            71             90
   Real estate-- residential mortgage                       11           11             9            11             15
   Home equity                                               6            4             2             2              1
   Credit card                                             104          113            83            50             49
   Consumer-- direct                                        44           41            29            21             17
   Consumer-- indirect                                     119          126            83            53             37
- --------------------------------------------------------------------------------------------------------------------------
      Total consumer loans                                 284          295           206           137            119
- --------------------------------------------------------------------------------------------------------------------------
                                                           384          378           303           208            209
Recoveries:
   Commercial, financial and agricultural                   25           28            45            53             48
   Real estate-- commercial mortgage                         6           10             8             5              4
   Real estate-- construction                                2            2             1             3              2
   Commercial lease financing                                1            1             2             2              2
- --------------------------------------------------------------------------------------------------------------------------
      Total commercial loans                                34           41            56            63             56
   Real estate-- residential mortgage                        4            3             3             8              6
   Home equity                                               1           --            --             1              1
   Credit card                                              10            9            15            11             13
   Consumer-- direct                                         6            7             7             7              8
   Consumer-- indirect                                      32           25            27            19             16
- --------------------------------------------------------------------------------------------------------------------------
      Total consumer loans                                  53           44            52            46             44
- --------------------------------------------------------------------------------------------------------------------------
                                                            87           85           108           109            100
- --------------------------------------------------------------------------------------------------------------------------
Net loans charged off                                     (297)        (293)         (195)          (99)          (109)
Provision for loan losses                                  297          320           197           100            125
Allowance acquired/sold, net                                --            3            (8)           44             11
Transfer of other real estate owned ("OREO") allowance      --           --            --             1             --
- --------------------------------------------------------------------------------------------------------------------------
Allowance for loan losses at end of year                  $900         $900          $870          $876           $830
                                                          ====         ====          ====          ====           ====
- --------------------------------------------------------------------------------------------------------------------------
Net loan charge-offs to average loans                      .52%         .57%          .40%          .21%           .25%
Allowance for loan losses to year end loans               1.45         1.69          1.77          1.81           1.78
Allowance for loan losses to nonperforming loans        246.58       236.22        249.28        263.15         324.27
- --------------------------------------------------------------------------------------------------------------------------
</TABLE>

54                                      [KEY GRAPHIC] KEYCORP AND SUBSIDIARIES


<PAGE>   23
The Allowance at December 31, 1998, was $900 million, or 1.45% of loans,
compared with $900 million, or 1.69% of loans, at December 31, 1997. Included in
the 1998 Allowance was $42 million specifically allocated for impaired loans
compared with $26 million in 1997. For a further discussion of impaired loans
see Note 7, Impaired Loans and Other Nonperforming Assets, on page 73. At
December 31, 1998, the Allowance was 246.58% of nonperforming loans, compared
with 236.22% at December 31, 1997. As indicated in Figure 19, the unallocated
portion of the Allowance decreased in 1998, primarily as a result of an increase
in the portion of the Allowance allocated to the commercial portfolio.

The composition of nonperforming assets is shown in Figure 21. These assets
totaled $404 million at December 31, 1998, and represented .65% of loans, OREO
and other nonperforming assets compared with $431 million, or .81%, at December
31, 1997. The $27 million decrease in nonperforming assets since the 1997 year
end reflected an $18 million decline in nonperforming commercial loans and a $7
million decrease in OREO. The level of nonperforming assets has remained fairly
consistent over the past two years, ranging from a quarterly high of $433
million at June 30, 1997, to a low of $402 million at September 30, 1998.

          FIGURE 21 SUMMARY OF NONPERFORMING ASSETS AND PAST DUE LOANS

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
dollars in millions                            1998            1997            1996            1995            1994
- -----------------------------------------------------------------------------------------------------------------------
<S>                                            <C>             <C>             <C>             <C>             <C> 
Commercial, financial and agricultural         $144            $162            $121            $148            $ 93
Real estate-- commercial mortgage                79              88              84              90              82
Real estate-- construction                        6              21              19              10              22
Commercial lease financing                       29               5               8               3               2
Real estate-- residential mortgage               60              58              80              62              45
Consumer                                         47              47              37              20              12
- -----------------------------------------------------------------------------------------------------------------------
   Total nonperforming loans(1)                 365             381             349             333             256

OREO                                             56              66              56              56             100
Allowance for OREO losses                       (18)            (21)             (8)            (14)            (21)
- -----------------------------------------------------------------------------------------------------------------------
   OREO, net of allowance                        38              45              48              42              79

Other nonperforming assets                        1               5               3               4               5
- -----------------------------------------------------------------------------------------------------------------------
   Total nonperforming assets                  $404            $431            $400            $379            $340
                                               ====            ====            ====            ====            ====
- -----------------------------------------------------------------------------------------------------------------------
Accruing loans past due 90 days or more        $178            $132            $103             $97             $50
- -----------------------------------------------------------------------------------------------------------------------
Nonperforming loans to year end loans           .59%            .71%            .71%            .69%            .55%
Nonperforming assets to year end loans
   plus OREO and other nonperforming assets     .65             .81             .81             .78             .73
- -----------------------------------------------------------------------------------------------------------------------
</TABLE>

(1)  Effective January 1, 1995, Key adopted SFAS No. 114, "Accounting by
     Creditors for Impairment of a Loan," which requires separate disclosure of
     impaired loans. Impaired loans at December 31, 1998, are $193 million, at
     December 31, 1997, are $196 million, at December 31, 1996, are $209
     million, and at December 31, 1995, are $205 million.

DEPOSITS AND OTHER SOURCES OF FUNDS

Core deposits, defined as domestic deposits other than certificates of deposit
of $100,000 or more, are Key's primary source of funding. During 1998, these
deposits averaged $36.8 billion and represented 55% of Key's funds supporting
earning assets, compared with $38.6 billion and 63%, respectively, in 1997 and
$40.4 billion and 70%, respectively, in 1996. As shown in Figure 4 on page 40,
the decrease in core deposits over the past two years reflected declines in the
levels of savings deposits, NOW accounts and time deposits. This resulted
primarily from the sale of KeyBank Wyoming in July 1997 and the divestiture of
122 other branch offices since mid-1997. The divested branches (including
KeyBank Wyoming) had deposits of approximately $3.0 billion. Also contributing
to both the decrease and change in the mix of core deposits were investment
alternatives pursued by clients in response to the strength of the stock and
bond markets. The increase in money market deposit accounts reflects these
client preferences as well as actions taken by management in 1998 to reprice
such deposits.

Purchased funds, which are comprised of large certificates of deposit, deposits
in foreign offices and short-term borrowings, averaged $19.0 billion during
1998, up $2.1 billion, or 12%, from the comparable prior year period. This
followed an increase of $3.4 billion, or 25%, in 1997. As illustrated in Figure
4, these increases were attributable primarily to higher levels of short-term
borrowings which rose by $2.9 billion and $2.6 billion in 1998 and 1997,
respectively. Purchased funds have been more heavily relied upon to offset
declines in the volume of core deposits and to fund earning asset growth.

                FIGURE 22 MATURITY DISTRIBUTION OF TIME DEPOSITS
                               OF $100,000 OR MORE

DECEMBER 31, 1998                    DOMESTIC   FOREIGN            
in millions                           OFFICES   OFFICES     TOTAL  
- -------------------------------------------------------------------
                                                                   
Remaining maturity:                                                
   Three months or less               $1,869    $  952    $2,821   
   After three through six months        598        --       598   
   After six through twelve months       510        --       510   
   After twelve months                   548        --       548   
- -------------------------------------------------------------------
     Total                            $3,525    $  952    $4,477   
                                      ======    ======    ======   
- -------------------------------------------------------------------

[KEY GRAPHIC] KEYCORP AND SUBSIDIARIES                                     55

<PAGE>   24

LIQUIDITY

Key actively analyzes and manages its liquidity, which represents the
availability of funding to meet the needs of depositors, borrowers and creditors
at a reasonable cost on a timely basis and without adverse consequences. Key
maintains liquidity in the form of short-term money market investments,
securities available for sale, anticipated prepayments and maturities on
securities, the maturity structure of its loan portfolios and the ability to
securitize and package loans for sale. Liquidity is also enhanced by a sizable
concentration of core deposits, previously discussed, which are generated by 968
full-service KeyCenters in 13 states. Key monitors deposit flows and evaluates
alternate pricing structures with respect to its deposit base. This process is
managed by Key's Funding and Investment Management Group, which monitors the
overall mix of funding sources in conjunction with deposit pricing and in
response to the structure of the earning assets portfolio. In addition, Key has
access to various sources of money market funding (such as Federal funds
purchased, securities sold under repurchase agreements and bank notes) and
borrowings from the Federal Reserve Bank for short-term liquidity requirements
should the need arise. In addition, Key Bank USA National Association ("KeyBank
USA") has a line of credit with the Federal Reserve Bank which provides for
overnight borrowings of up to $962 million and is secured by $1.4 billion of
KeyBank USA's credit card receivables at December 31, 1998. There were no
borrowings outstanding under this line of credit as of December 31, 1998.

During 1998, Key's affiliate banks raised $12.9 billion under Key's Bank Note
Program. Of the notes issued during 1998, $5.5 billion have original maturities
in excess of one year and are included in long-term debt, while $7.4 billion
have original maturities of one year or less and are included in short-term
borrowings. On October 27, 1998, Key commenced a new Bank Note Program which
provides for the issuance of up to $20.0 billion ($19.0 billion by KeyBank N.A.
and $1.0 billion by KeyBank USA).

Under Key's Euronote Program, the parent company, KeyBank N.A. and KeyBank USA
may issue both long- and short-term debt of up to $5.0 billion in the aggregate.
The notes are offered exclusively to non-U.S. investors and can be denominated
in dollars and most European currencies. There were $1.4 billion of borrowings
outstanding under this facility as of December 31, 1998, $601 million of which
were issued during 1998.

The parent company has a commercial paper program and a four-year revolving
credit agreement; each facility provides funding availability of up to $500
million. The proceeds from these facilities may be used for general corporate
purposes. As of December 31, 1998, $92 million of borrowings were outstanding
under the commercial paper program.

The parent company also has a universal shelf registration statement on file
with the Securities and Exchange Commission ("SEC"), which provides for the
possible issuance of up to $1.3 billion of debt and equity securities. At
December 31, 1998, unused capacity under the shelf registration totaled $1.3
billion, including $750 million reserved for future issuance as medium-term
notes. The proceeds from the issuances under the shelf registration, the Bank
Note Program and the Euronote Program described above may be used for general
corporate purposes, including acquisitions.

The liquidity requirements of the parent company, primarily for dividends to
shareholders, servicing of debt and other corporate purposes are principally met
through regular dividends from affiliate banks. In 1998, affiliated companies
paid a total of $611 million in dividends to the parent company. As of December
31, 1998, an additional $1.0 billion was available in the affiliate banks for
the payment of dividends to the parent company without prior regulatory
approval. Excess funds are maintained in short-term investments. In addition,
the parent company has access to the capital markets as a result of its
favorable debt ratings which, at December 31, 1998, were as follows:

                                     SENIOR      SUBORDINATED
                    COMMERCIAL      LONG-TERM     LONG-TERM
                       PAPER          DEBT           DEBT
- -------------------------------------------------------------

Duff & Phelps           D-1            A+              A
Standard & Poor's       A-2            A-            BBB+
Moody's                 P-1            A1             A2

Further information pertaining to Key's sources and uses of cash for the years
ended December 31, 1998, 1997 and 1996, is presented in the Consolidated
Statements of Cash Flow on page 64.

CAPITAL AND DIVIDENDS

Total shareholders' equity at December 31, 1998, was $6.2 billion, up $986
million, or 19%, from the balance at the end of 1997. This followed a 1997
increase of $300 million, or 6%, from the 1996 year end. In 1998, the increase
was due primarily to retained net income and the net decrease in treasury stock
resulting from the shares issued in the McDonald acquisition discussed below. In
1997, retained net income was also the primary contributor to the increase,
offset in part by a net increase in treasury stock resulting from share
repurchases. Other factors contributing to the change in shareholders' equity
during 1998 and 1997 are shown in the Consolidated Statements of Changes in
Shareholders' Equity presented on page 63.

In January 1998, the Board of Directors approved a share repurchase program
which authorizes the repurchase from that date of up to 5,000,000 Common Shares
(10,000,000 shares after giving effect to the two-for-one split on March 6,
1998), with no expiration date for the authority. Under the program, shares may
be repurchased from time to time in the open market or through negotiated
transactions. No shares were repurchased under this program in 1998. Separately,
Key has Board authorization to repurchase up to 60% of the 19,337,159 shares
issued in the October 1998 acquisition of McDonald. During 1998, under this
separate authorization Key repurchased 7,999,400 shares at an average price per
share of $32.00. The 39,437,183 shares held in treasury at December 31, 1998,
are expected to be reissued over time in connection with employee stock
purchase, 401(k), stock option and dividend reinvestment plans and for other
corporate purposes. During 1998, Key reissued 3,050,008 Treasury Shares for
employee benefit and dividend reinvestment plans.

Capital adequacy is an important indicator of financial stability and
performance. Overall, Key's capital position remains strong with a ratio of
total shareholders' equity to total assets of 8.64 % at December 31, 1998,
compared with 7.71% at December 31, 1997. Excluding certain capital securities
receiving Tier 1 treatment, these ratios are 7.71% and 7.03%, respectively.

Banking industry regulators define minimum capital ratios for bank holding
companies and their banking subsidiaries. Based on risk-adjusted capital rules
and definitions prescribed by the banking regulators, Key's Tier 1 and total
risk-adjusted capital ratios at December 31, 1998, were 7.21% and 11.69%,
respectively, compared with minimum regulatory requirements of 4.0% for Tier 1
and 8.0% for total capital. The regulatory leverage ratio standard prescribes a
minimum ratio of 3.0%,

56                                      [KEY GRAPHIC] KEYCORP AND SUBSIDIARIES

<PAGE>   25
although most banking organizations are expected to maintain ratios of at least
100 to 200 basis points above the minimum. At December 31, 1998, Key's leverage
ratio was 6.95%, substantially higher than the minimum requirement. Figure 23
presents the details of Key's regulatory capital position at December 31, 1998
and 1997. Further information pertaining to the implications of failing to meet
specific capital requirements imposed by the banking regulators, as well as the
FDIC-defined categories relied upon by the regulators for purposes of applying
the prompt corrective action framework, is disclosed in Note 11, Shareholders'
Equity, beginning on page 75.

McDonald Investments Inc., a subsidiary of KeyCorp, is subject to the Uniform
Net Capital Rule (the "Rule") of the SEC and the net capital rules of the New
York Stock Exchange, Inc. (the "Exchange"), of which it is a member. McDonald
Investments has elected to use the alternative method permitted by the Rule
which requires that it maintain minimum net capital, as defined, equal to 2% of
aggregate 

              FIGURE 23 CAPITAL COMPONENTS AND RISK-ADJUSTED ASSETS

<TABLE>
<CAPTION>
DECEMBER 31,
dollars in millions                               1998          1997
- -----------------------------------------------------------------------
<S>                                             <C>           <C>
TIER 1 CAPITAL
   Common shareholders' equity(1)               $  6,137      $  5,170
   Qualifying capital securities                     747           500
   Less: Goodwill                                 (1,430)       (1,071)
        Other intangible assets(2)                   (71)          (95)
- -----------------------------------------------------------------------
      Total Tier 1 capital                         5,383         4,504
- -----------------------------------------------------------------------
TIER 2 CAPITAL
   Allowance for loan losses(3)                      900           847
   Net unrealized holding gains(4)                     3            --
   Qualifying long-term debt                       2,445         1,982
- -----------------------------------------------------------------------
      Total Tier 2 capital                         3,348         2,829
- -----------------------------------------------------------------------
      Total capital                             $  8,731      $  7,333
                                                ========      ========
RISK-ADJUSTED ASSETS
   Risk-adjusted assets on balance sheet        $ 63,721      $ 58,412
   Risk-adjusted off-balance sheet exposure       12,198        10,501
   Less: Goodwill                                 (1,430)       (1,071)
        Other intangible assets(2)                   (71)          (95)
   Plus: Market risk-equivalent assets               242            --
        Net unrealized holding gains(4)                3            --
- -----------------------------------------------------------------------
      Gross risk-adjusted assets                  74,663        67,747
   Less: Excess allowance for loan losses(3)          --           (53)
- -----------------------------------------------------------------------
      Net risk-adjusted assets                  $ 74,663      $ 67,694
                                                ========      ========
AVERAGE QUARTERLY TOTAL ASSETS                  $ 78,968      $ 71,490
                                                ========      ========
CAPITAL RATIOS
   Tier 1 risk-adjusted capital ratio               7.21%         6.65%
   Total risk-adjusted capital ratio               11.69         10.83
   Leverage ratio(5)                                6.95          6.40
- -----------------------------------------------------------------------
</TABLE>

1    Common shareholders' equity excludes the impact of net unrealized gains or
     losses on securities, except for net unrealized losses on marketable equity
     securities.

2    Intangible assets (excluding goodwill and portions of purchased credit card
     relationships) recorded after February 19, 1992, and deductible portions of
     purchased mortgage servicing rights.

3    The allowance for loan losses included in Tier 2 capital is limited to
     1.25% of gross risk-adjusted assets.

4    Net unrealized holding gains included in Tier 2 capital are limited to 45%
     of net unrealized holding gains on available for sale equity securities
     with readily determinable fair values.

5    Tier 1 capital as a percentage of average quarterly total assets, less
     goodwill and other non-qualifying intangible assets as defined in 2 above.

debit balances arising from customer transactions, as defined. The
Exchange may require a member firm to reduce its business if its net capital is
less than 4% of aggregate debit balances and may prohibit a member firm from
expanding its business or paying cash dividends if resulting net capital would
be less than 5% of aggregate debit balances. Net capital and aggregate debit
balances change from day to day. As of December 31, 1998, McDonald Investment's
net capital under the Rule was $180 million or 51% of aggregate debit balances,
and $173 million in excess of the minimum required net capital.

At December 31, 1998, book value per Common Share was $13.63 based on
452,451,597 shares outstanding, compared with $11.83 based on 438,063,830 shares
outstanding on the same basis at December 31, 1997. Key's Common Shares are
traded on the Exchange under the symbol KEY. The sales price ranges of the
Common Shares and per Common Share net income and dividends by quarter for each
of the last two years are presented in Figure 24. At year end 1998, the closing
sales price of a Key Common Share on the Exchange was $32.00. This price was
235% of year end book value per share, and would result in a dividend yield of
2.94% based on the then- current amount of the dividend. On January 19, 1999,
the quarterly dividend on Common Shares was increased by 11% to $.26 per Common
Share, up from $.235 per Common Share in 1998. There were 60,058 holders of
record of Key Common Shares at December 31, 1998.

FOURTH QUARTER RESULTS

As shown in Figure 24, net income for the fourth quarter of 1998 reached a
record high of $260 million, or $.57 per Common Share, up from $248 million, or
$.56 per Common Share, for the same period in 1997. This improvement resulted
from an $81 million, or 22%, increase in noninterest income, partially offset by
increases of $55 million, or 9%, in noninterest expense and $13 million, or 11%,
in income taxes. On an annualized basis, the return on average total assets for
the fourth quarter of 1998 was 1.31% compared with 1.38% for the fourth quarter
of 1997. The annualized return on average equity decreased to 17.12% for the
fourth quarter of 1998 from 19.16% for the same period last year as a result of
a substantial increase in average equity during the fourth quarter of 1998
relative to the fourth quarter of 1997. The increase in average equity reflected
primarily the impact of 1998 retained net income as well as the 19,337,159
Common Shares issued by Key in connection with the October 1998 acquisition of
McDonald.

Noninterest income for the fourth quarter of 1998 was $447 million,
representing the highest level for any quarter in Key's history and 39 percent
of total revenue. Bolstered by the McDonald acquisition, the $81 million
increase from the year-ago quarter reflected strong contributions from trust and
asset management (up $24 million), insurance and brokerage income (up $19
million), and investment banking and capital markets activities (up $38
million). In total, the McDonald acquisition contributed more than $55 million
to Key's noninterest income in the fourth quarter. Noninterest income for the
fourth quarter of 1998 also included $27 million of additional revenue due to
Key under the agreement entered into with NOVA a year ago, which specifies that
Key is entitled to receive additional consideration if certain revenue-related
performance targets are met. In the fourth quarter of 1997, noninterest income
totaled $366 million and included $62 million of branch divestiture gains and a
net securitization loss of $31 million. There were no such branch sales or
securitizations completed by Key in the fourth quarter of 1998.


[KEY GRAPHIC] KEYCORP AND SUBSIDIARIES                                       57

<PAGE>   26

Noninterest expense totaled $685 million for the fourth quarter of 1998,
compared to $630 million in the year-ago quarter. The increase came largely from
higher personnel costs associated with various incentive programs, including
those related to investment banking and capital markets activities. In addition,
expenses in the fourth quarter of 1998 included $8 million of merger and
integration charges recorded in connection with the McDonald acquisition. In
total, the McDonald acquisition contributed more than $60 million to Key's
noninterest expense in the fourth quarter of 1998.

                   FIGURE 24 SELECTED QUARTERLY FINANCIAL DATA

<TABLE>
<CAPTION>
                                                                             1998                         
                                                      -----------------------------------------------     
dollars in millions, except per share amounts          FOURTH       THIRD        SECOND       FIRST       
- ----------------------------------------------------------------------------------------------------------
<S>                                                   <C>          <C>          <C>          <C>          
FOR THE QUARTER
Interest income                                       $  1,411     $  1,415     $  1,372     $  1,327     
Interest expense                                           706          715          692          663     
Net interest income                                        705          700          680          664     
Provision for loan losses                                   77           71           72           77     
Noninterest income before net securities gains             442          392          378          354     
Net securities gains                                         5           --            2            2     
Noninterest expense                                        685          647          616          600     
Income before income taxes                                 390          374          372          343     
Net income                                                 260          252          249          235     
Net income applicable to Common Shares                     260          252          249          235     
- ----------------------------------------------------------------------------------------------------------
PER COMMON SHARE
Net income                                            $    .58     $    .57     $    .57     $    .53     
Net income-- assuming dilution                             .57          .57          .56          .53     
Cash dividends                                            .235         .235         .235         .235     
Book value at period end                                 13.63        12.73        12.55        12.15     
Market price:
   High                                                  34.06        39.50        44.88        39.25     
   Low                                                   23.38        24.75        34.44        31.56     
   Close                                                 32.00        28.88        35.63        37.81     
Weighted average Common Shares (000)                   449,949      438,856      440,092      438,589     
Weighted average Common Shares and
   potential Common Shares (000)                       454,527      443,750      446,568      444,836     
- ----------------------------------------------------------------------------------------------------------
AT PERIOD END
Loans                                                 $ 62,012     $ 59,444     $ 57,769     $ 54,900     
Earning assets                                          70,240       68,568       66,941       64,368     
Total assets                                            80,020       77,691       75,778       73,198     
Deposits                                                42,583       42,597       41,794       41,661     
Long-term debt                                          12,967       11,353       10,196        9,041     
Shareholders' equity                                     6,167        5,553        5,525        5,338     
Full-time equivalent employees                          25,862       24,586       24,711       24,650     
Full-service banking offices                               968          961          962        1,006     

- ----------------------------------------------------------------------------------------------------------
PERFORMANCE RATIOS
Return on average total assets                            1.31%        1.32%        1.35%        1.32%    
Return on average equity                                 17.12        18.14        18.47        18.25     
Efficiency(1)                                            57.75        57.09        58.22        57.39     
Overhead(2)                                              31.56        33.33        37.30        35.36     
Net interest margin (TE)                                  4.10         4.19         4.19         4.23     

- ----------------------------------------------------------------------------------------------------------
CAPITAL RATIOS AT PERIOD END
Equity to assets(3)                                      8.64%        8.11%        8.28%        7.98%    
Tangible equity to tangible assets(3)                     6.88         6.76         6.91         6.51     
Tier 1 risk-adjusted capital                              7.21         7.01         7.15         6.81     
Total risk-adjusted capital                              11.69        11.61        11.86        11.38     
Leverage                                                  6.95         6.88         7.04         6.61     

- ----------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
                                                                       1997
                                                  ------------------------------------------------
dollars in millions, except per share amounts      FOURTH       THIRD       SECOND        FIRST
- --------------------------------------------------------------------------------------------------
<S>                                               <C>          <C>          <C>          <C>     
FOR THE QUARTER
Interest income                                   $  1,365     $  1,347     $  1,295     $  1,255
Interest expense                                       660          643          599          566
Net interest income                                    705          704          696          689
Provision for loan losses                               76          102           75           67
Noninterest income before net securities gains         365          393          288          259
Net securities gains                                     1           --           --           --
Noninterest expense                                    630          648          582          575
Income before income taxes                             365          347          327          306
Net income                                             248          236          223          212
Net income applicable to Common Shares                 248          236          223          212
- --------------------------------------------------------------------------------------------------
PER COMMON SHARE
Net income                                        $    .56     $    .54     $    .51     $    .48
Net income-- assuming dilution                         .56          .53          .51          .47
Cash dividends                                         .21          .21          .21          .21
Book value at period end                             11.83        11.55        11.02        10.64
Market price:
   High                                              36.59        32.72        29.22        28.19
   Low                                               28.50        27.63        23.94        24.32
   Close                                             35.41        31.82        27.94        24.38
Weighted average Common Shares (000)               438,746      436,214      437,946      443,340
Weighted average Common Shares and
   potential Common Shares (000)                   445,152      442,050      442,480      448,558
- --------------------------------------------------------------------------------------------------
AT PERIOD END
Loans                                             $ 53,380     $ 53,676     $ 51,644     $ 49,724
Earning assets                                      64,246       63,800       61,508       59,825
Total assets                                        73,699       72,077       69,672       67,893
Deposits                                            45,073       43,870       44,626       44,239
Long-term debt                                       7,446        7,567        5,182        4,774
Shareholders' equity                                 5,181        5,076        4,814        4,674
Full-time equivalent employees                      24,595       25,622       25,882       26,603
Full-service banking offices                         1,015        1,088        1,130        1,161

- --------------------------------------------------------------------------------------------------
PERFORMANCE RATIOS
Return on average total assets                        1.38%        1.34%        1.32%        1.30%
Return on average equity                             19.16        19.41        18.85        18.07
Efficiency(1)                                        56.81        56.75        57.66        58.92
Overhead(2)                                          36.17        37.76        41.02        43.71
Net interest margin (TE)                              4.50         4.58         4.69         4.75

- --------------------------------------------------------------------------------------------------
CAPITAL RATIOS AT PERIOD END
Equity to assets(3)                                   7.71%        7.74%        7.63%        7.62%
Tangible equity to tangible assets(3)                 6.21         6.16         6.39         6.32
Tier 1 risk-adjusted capital                          6.65         6.73         7.14         7.47
Total risk-adjusted capital                          10.83        11.10        11.66        12.31
Leverage                                              6.40         6.33         6.65         6.68

- --------------------------------------------------------------------------------------------------
</TABLE>

The comparability of the information presented above is affected by certain
mergers, acquisitions and divestitures completed by Key in the time periods
presented. For further information concerning these transactions, refer to Note
3, Mergers, Acquisitions and Divestitures, beginning on page 68.

(1)  Calculated as noninterest expense (excluding certain nonrecurring charges
     and distributions on capital securities) divided by taxable-equivalent net
     interest income plus noninterest income (excluding net securities
     transactions and gains from bank and branch divestitures).

(2)  Calculated as noninterest expense (excluding certain nonrecurring charges
     and distributions on capital securities) less noninterest income (excluding
     net securities transactions and gains from bank and branch divestitures)
     divided by taxable-equivalent net interest income.

(3)  Excluding capital securities issued in the fourth quarter of 1996 and the
     second quarter of 1998 and receiving Tier 1 capital treatment, these ratios
     would be 69 to 99 basis points lower at each quarter end in 1998 and 68 to
     74 basis points lower at each quarter end in 1997.

TE = Taxable Equivalent

58                                      [KEY GRAPHIC] KEYCORP AND SUBSIDIARIES
<PAGE>   27
                              REPORT OF MANAGEMENT

The management of Key is responsible for the preparation, content and integrity
of the financial statements and other statistical data and analyses compiled for
this annual report. The financial statements and related notes have been
prepared in conformity with generally accepted accounting principles and, in the
judgment of management, present fairly Key's financial position, results of
operations and cash flows. Management also believes that financial information
presented elsewhere in this annual report is consistent with that in the
financial statements. The amounts contained in the financial statements are
based on management's best estimates and judgments.

Management is also responsible for establishing and maintaining a system of
internal control designed to provide assurance as to the protection of assets
and the integrity of the financial statements. This corporate-wide system of
controls includes self-monitoring mechanisms, written policies and procedures,
proper delegation of authority and organizational division of responsibility,
and the careful selection and training of qualified personnel. Management also
maintains a code of ethics that addresses among other things, conflicts of
interest, compliance with laws and regulations, and prompt reporting of any
failure or circumvention of controls. Compliance with Key's code of ethics is
generally certified annually. In addition, an effective internal audit function
periodically tests the system of internal control. Management takes action to
correct control deficiencies as they are identified. There are inherent
limitations in the effectiveness of any system of internal control, including
the possibility of human error and the circumvention or overriding of controls.
Management believes that the system of internal control provides reasonable
assurances that financial transactions are recorded properly to permit the
preparation of reliable financial statements.

The Board of Directors discharges its responsibility for Key's financial
statements through its Audit Committee. Key's Audit Committee, composed
exclusively of outside directors, also has responsibility for recommending the
independent auditors. The Audit Committee meets regularly with the independent
auditors to review the scope of their audits and audit reports and to discuss
action to be taken. Both the independent and internal auditors have direct
access to and interaction with the Audit Committee.

Management has made an assessment of Key's internal control and procedures over
financial reporting using criteria described in "Internal Control -- Integrated
Framework" issued by the Committee of Sponsoring Organizations of the Treadway
Commission. Based on that assessment, management believes that Key maintained an
effective system of internal control for financial reporting as of December 31,
1998.


/s/ Robert W. Gillespie
- -----------------------
Robert W. Gillespie
Chairman and Chief Executive Officer



/s/ K. Brent Somers
- -------------------
K. Brent Somers
Senior Executive Vice President and Chief Financial Officer


[KEY GRAPHIC] KEYCORP AND SUBSIDIARIES                                       59
<PAGE>   28
                REPORT OF ERNST & YOUNG LLP, INDEPENDENT AUDITORS


Shareholders and Board of Directors
KeyCorp

We have audited the accompanying consolidated balance sheets of KeyCorp and
subsidiaries ("Key") as of December 31, 1998 and 1997, and the related
consolidated statements of income, changes in shareholders' equity, and cash
flow for each of the three years in the period ended December 31, 1998. These
financial statements are the responsibility of Key's management. Our
responsibility is to express an opinion on these financial statements based on
our audits.

We conducted our audits in accordance with generally accepted auditing
standards. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement. An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements. An audit also includes
assessing the accounting principles used and significant estimates made by
management, as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.

In our opinion, the financial statements referred to above present fairly, in
all material respects, the consolidated financial position of Key at December
31, 1998 and 1997, and the consolidated results of their operations and their
cash flows for each of the three years in the period ended December 31, 1998, in
conformity with generally accepted accounting principles.


/s/ Ernst & Young LLP
- ---------------------
Cleveland, Ohio
January 14, 1999


60                                      [KEY GRAPHIC] KEYCORP AND SUBSIDIARIES
<PAGE>   29
                           CONSOLIDATED BALANCE SHEETS

<TABLE>
<CAPTION>
DECEMBER 31,
dollars in millions                                                                   1998          1997
- ----------------------------------------------------------------------------------------------------------
<S>                                                                                 <C>           <C>     
ASSETS
Cash and due from banks                                                             $  3,296      $  3,651
Short-term investments                                                                 1,974         1,928
Securities available for sale                                                          5,278         7,708
Investment securities (fair value: $1,004 and $1,262)                                    976         1,230
Loans, net of unearned income of $1,533 and $1,197                                    62,012        53,380
   Less: Allowance for loan losses                                                       900           900
- ----------------------------------------------------------------------------------------------------------
   Net loans                                                                          61,112        52,480
Premises and equipment                                                                   902           985
Goodwill                                                                               1,430         1,071
Other intangible assets                                                                   79           105
Corporate owned life insurance                                                         2,008         1,895
Other assets                                                                           2,965         2,646
- ----------------------------------------------------------------------------------------------------------
   Total assets                                                                     $ 80,020      $ 73,699
                                                                                    ========      ========
LIABILITIES                   
Deposits in domestic offices:
   Noninterest-bearing                                                              $  9,540      $  9,368
   Interest-bearing                                                                   32,091        32,005
Deposits in foreign offices -- interest-bearing                                          952         3,700
- ----------------------------------------------------------------------------------------------------------
   Total deposits                                                                     42,583        45,073
Federal funds purchased and securities sold under repurchase agreements                4,468         6,979
Bank notes and other short-term borrowings                                             9,728         5,967
Other liabilities                                                                      3,110         2,303
Long-term debt                                                                        12,967         7,446
- ----------------------------------------------------------------------------------------------------------
   Total liabilities                                                                  72,856        67,768

Corporation-obligated mandatorily redeemable preferred capital securities of
   subsidiary trusts holding solely debentures of the Corporation (See Note 10)          997           750

SHAREHOLDERS' EQUITY
Preferred stock, $1 par value; authorized 25,000,000 shares, none issued                  --            --
Common Shares, $1 par value; authorized 1,400,000,000 shares;
   issued 491,888,780 shares                                                             492           492
Capital surplus                                                                        1,412         1,283
Retained earnings                                                                      5,192         4,611
Loans to ESOP trustee                                                                    (34)          (42)
Treasury stock, at cost (39,437,183 and 53,824,950 shares)                              (923)       (1,174)
Accumulated other comprehensive income                                                    28            11
- ----------------------------------------------------------------------------------------------------------
   Total shareholders' equity                                                          6,167         5,181
- ----------------------------------------------------------------------------------------------------------
   Total liabilities, capital securities and shareholders' equity                   $ 80,020      $ 73,699
                                                                                    ========      ========
- ----------------------------------------------------------------------------------------------------------
</TABLE>


See Notes to Consolidated Financial Statements.


[KEY GRAPHIC] KEYCORP AND SUBSIDIARIES                                        61
<PAGE>   30
                        CONSOLIDATED STATEMENTS OF INCOME

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
dollars in millions, except per share amounts                                  1998          1997           1996
- ------------------------------------------------------------------------------------------------------------------
<S>                                                                         <C>           <C>            <C>      
INTEREST INCOME
Loans                                                                       $   4,935     $   4,618      $   4,339
Taxable investment securities                                                      12            12             14
Tax-exempt investment securities                                                   45            66             76
Securities available for sale                                                     449           526            494
Short-term investments                                                             84            40             28
- ------------------------------------------------------------------------------------------------------------------
   Total interest income                                                        5,525         5,262          4,951

INTEREST EXPENSE
Deposits                                                                        1,359         1,462          1,469
Federal funds purchased and securities sold under repurchase agreements           342           359            295
Bank notes and other short-term borrowings                                        459           283            197
Long-term debt                                                                    616           364            273
- ------------------------------------------------------------------------------------------------------------------
   Total interest expense                                                       2,776         2,468          2,234
- ------------------------------------------------------------------------------------------------------------------
NET INTEREST INCOME                                                             2,749         2,794          2,717
Provision for loan losses                                                         297           320            197
- ------------------------------------------------------------------------------------------------------------------
Net interest income after provision for loan losses                             2,452         2,474          2,520

NONINTEREST INCOME
Trust and asset management income                                                 335           266            247
Service charges on deposit accounts                                               306           299            293
Investment banking and capital markets income                                     239           119             73
Insurance and brokerage income                                                    111            88             70
Corporate owned life insurance                                                    104            85             58
Credit card fees                                                                   68            96             93
Net loan securitization income (loss)                                              35           (12)            62
Net securities gains                                                                9             1              1
Gains from sales of branches/subsidiaries                                          89           151              8
Other income                                                                      279           213            182
- ------------------------------------------------------------------------------------------------------------------
   Total noninterest income                                                     1,575         1,306          1,087

NONINTEREST EXPENSE
Personnel                                                                       1,256         1,181          1,190
Net occupancy                                                                     226           222            219
Equipment                                                                         185           177            161
Computer processing                                                               176           131             96
Marketing                                                                         100            86             88
Amortization of intangibles                                                        91            87             88
Professional fees                                                                  62            47             70
Restructuring charge                                                               --            --            100
Other expense                                                                     452           504            452
- ------------------------------------------------------------------------------------------------------------------
   Total noninterest expense                                                    2,548         2,435          2,464

INCOME BEFORE INCOME TAXES                                                      1,479         1,345          1,143
Income taxes                                                                      483           426            360
- ------------------------------------------------------------------------------------------------------------------
NET INCOME                                                                  $     996     $     919      $     783
                                                                            =========     =========      =========    

Net income applicable to Common Shares                                      $     996     $     919      $     775

Per Common Share:
   Net income                                                               $    2.25     $    2.09      $    1.69
   Net income  -- assuming dilution                                              2.23          2.07           1.67
Weighted average Common Shares outstanding (000)                              441,895       439,042        459,810
Weighted average Common Shares and potential Common
   Shares outstanding (000)                                                   447,437       444,544        464,282
- ------------------------------------------------------------------------------------------------------------------
</TABLE>

See Notes to Consolidated Financial Statements.


62                                        [KEY GRAPHIC] KEYCORP AND SUBSIDIARIES
<PAGE>   31
           CONSOLIDATED STATEMENTS OF CHANGES IN SHAREHOLDERS' EQUITY

<TABLE>
<CAPTION>
                                                                                                                        ACCUMULATED
                                                                                                LOANS TO    TREASURY          OTHER
                                                    PREFERRED    COMMON    CAPITAL   RETAINED       ESOP       STOCK   COMPREHENSIVE
dollars in millions, except per share amounts           STOCK    SHARES    SURPLUS   EARNINGS    TRUSTEE     AT COST          INCOME
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                                 <C>         <C>        <C>       <C>        <C>         <C>        <C>          
BALANCE AT DECEMBER 31, 1995                          $   160   $   246    $ 1,500    $ 3,633    $   (51)    $  (383)       $    48
Net income                                                                                783                                       
Other comprehensive income:
   Net unrealized losses on securities available
      for sale, net of income taxes of $(21)(1)                                                                                 (54)
                                                                                                                                    
         Total comprehensive income                                                                                                 
                                                                                                                                    

Cash dividends:
   Common Shares ($.76 per share)                                                        (349)
   Cumulative Preferred Stock ($6.25 per share)                                            (8)
Redemption of 10% Cumulative Preferred Stock             (160)
Issuance of Common Shares:
   Acquisition -- 270,263 shares                                                 2                                 9
   Employee benefit and dividend reinvestment
      plans -- 4,100,953 net shares                                            (18)                              137
Repurchase of Common Shares --
   14,620,000 shares                                                                                            (617)
ESOP transactions                                                                           1          2
- ------------------------------------------------------------------------------------------------------------------------------------
BALANCE AT DECEMBER 31, 1996                               --       246      1,484      4,060        (49)       (854)            (6)
Net income                                                                                919                                       
Other comprehensive income:
   Adjustment related to change in
      accounting for transfers of financial
      assets, net of deferred tax benefit of $(25)                                                                              (43)
   Net unrealized gains on securities available
      for sale, net of income taxes of $24(1)                                                                                    60 
                                                                                                                                    
         Total comprehensive income                                                                                                 
                                                                                                                                    

Cash dividends on Common Shares
   ($.84 per share)                                                                      (369)
Issuance of Common Shares:
   Acquisition -- 3,336,118 shares                                              56                               143
   Employee benefit and dividend reinvestment
      plans -- 2,287,478 net shares                                            (11)                              100
Repurchase of Common Shares --
   10,045,718 shares                                                                                            (563)
ESOP transactions                                                                           1          7
Two-for-one stock split effected by means
   of a 100% stock dividend                                         246       (246)
- ------------------------------------------------------------------------------------------------------------------------------------
BALANCE AT DECEMBER 31, 1997                               --       492      1,283      4,611        (42)     (1,174)            11
Net income                                                                                996                                       
Other comprehensive income:
   Net unrealized gains on securities available
      for sale, net of income taxes of $9(1)                                                                                     17 
                                                                                                                                    
         Total comprehensive income                                                                                                 
                                                                                                                                    

Cash dividends on Common Shares
   ($.94 per share)                                                                      (416)
Issuance of Common Shares:
   Acquisition -- 19,337,159 shares                                            129                               440
   Employee benefit and dividend reinvestment
      plans -- 3,050,008 net shares                                                                               67
Repurchase of Common Shares --
   7,999,400 shares                                                                                             (256)
ESOP transactions                                                                           1          8
- ------------------------------------------------------------------------------------------------------------------------------------
BALANCE AT DECEMBER 31, 1998                               --   $   492    $ 1,412    $ 5,192    $   (34)    $  (923)       $    28
                                                      =======   =======    =======    =======    =======     =======        =======
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>


<TABLE>
<CAPTION>
                                                       COMPREHENSIVE   
dollars in millions, except per share amounts                 INCOME   
- ----------------------------------------------------   -------------   
<S>                                                    <C>             
BALANCE AT DECEMBER 31, 1995                                           
Net income                                                   $   783   
Other comprehensive income:                                            
   Net unrealized losses on securities available                       
      for sale, net of income taxes of $(21)(1)                  (54)  
                                                             -------   
         Total comprehensive income                          $   729   
                                                             =======   
                                                                       
Cash dividends:                                                        
   Common Shares ($.76 per share)                                      
   Cumulative Preferred Stock ($6.25 per share)                        
Redemption of 10% Cumulative Preferred Stock                           
Issuance of Common Shares:                                             
   Acquisition -- 270,263 shares                                       
   Employee benefit and dividend reinvestment                          
      plans -- 4,100,953 net shares                                    
Repurchase of Common Shares --                                         
   14,620,000 shares                                                   
ESOP transactions                                                      
- ----------------------------------------------------   -------------   
BALANCE AT DECEMBER 31, 1996                                           
Net income                                                   $   919   
Other comprehensive income:                                            
   Adjustment related to change in                                     
      accounting for transfers of financial                            
      assets, net of deferred tax benefit of $(25)               (43)  
   Net unrealized gains on securities available                        
      for sale, net of income taxes of $24(1)                     60   
                                                             -------   
         Total comprehensive income                          $   936   
                                                             =======   
                                                                       
Cash dividends on Common Shares                                        
   ($.84 per share)                                                    
Issuance of Common Shares:                                             
   Acquisition -- 3,336,118 shares                                     
   Employee benefit and dividend reinvestment                          
      plans -- 2,287,478 net shares                                    
Repurchase of Common Shares --                                         
   10,045,718 shares                                                   
ESOP transactions                                                      
Two-for-one stock split effected by means                              
   of a 100% stock dividend                                            
- ----------------------------------------------------   -------------   
BALANCE AT DECEMBER 31, 1997                                           
Net income                                                   $   996   
Other comprehensive income:                                            
   Net unrealized gains on securities available                        
      for sale, net of income taxes of $9(1)                      17   
                                                             -------   
         Total comprehensive income                          $ 1,013   
                                                             =======   
                                                                       
Cash dividends on Common Shares                                        
   ($.94 per share)                                                    
Issuance of Common Shares:                                             
   Acquisition -- 19,337,159 shares                                    
   Employee benefit and dividend reinvestment                          
      plans -- 3,050,008 net shares                                    
Repurchase of Common Shares --                                         
   7,999,400 shares                                                    
ESOP transactions                                                      
- ----------------------------------------------------   -------------   
BALANCE AT DECEMBER 31, 1998                                           
                                                                       
- ----------------------------------------------------   -------------   
</TABLE>

(1)  Net of reclassification adjustments. In 1998, the reclassification
     adjustment, representing the net unrealized gains as of December 31, 1997,
     on securities available for sale sold in 1998, was $9 million ($6 million
     after tax).

See Notes to Consolidated Financial Statements.


[KEY GRAPHIC] KEYCORP AND SUBSIDIARIES                                        63
<PAGE>   32
                      CONSOLIDATED STATEMENTS OF CASH FLOW

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
in millions                                                                          1998       1997       1996
- -----------------------------------------------------------------------------------------------------------------
<S>                                                                                 <C>        <C>        <C>    
OPERATING ACTIVITIES
Net income                                                                          $   996    $   919    $   783
Adjustments to reconcile net income to net cash provided by operating activities:
   Provision for loan losses                                                            297        320        197
   Depreciation expense and software amortization                                       237        197        165
   Amortization of intangibles                                                           91         87         88
   Net gains from sales of branches/subsidiaries                                        (89)      (151)        (8)
   Net securities gains                                                                  (9)        (1)        (1)
   Deferred income taxes                                                                325        139        112
   Net (increase) decrease in mortgage loans held for sale                              156        (54)       573
   Net increase in trading account assets                                               (34)      (498)        (4)
   Increase (decrease) in accrued restructuring charge                                  (22)       (75)       100
   Other operating activities, net                                                     (145)      (638)      (348)
- -----------------------------------------------------------------------------------------------------------------
NET CASH PROVIDED BY OPERATING ACTIVITIES                                             1,803        245      1,657
INVESTING ACTIVITIES
Net increase in loans, excluding acquisitions, sales and divestitures                (9,081)    (6,936)    (3,791)
Purchases of loans                                                                     (859)        --         --
Loans sold                                                                              987      3,144      1,351
Purchases of investment securities                                                     (145)      (497)      (782)
Proceeds from sales of investment securities                                             69         12         28
Proceeds from prepayments and maturities of investment securities                       401        823        809
Purchases of securities available for sale                                           (1,837)    (3,378)    (2,868)
Proceeds from sales of securities available for sale                                    215        735        256
Proceeds from prepayments and maturities of securities available for sale             4,013      2,770      2,905
Net (increase) decrease in other short-term investments                                 296       (905)      (383)
Purchases of premises and equipment                                                    (126)      (156)      (279)
Proceeds from sales of premises and equipment                                            50         71         50
Proceeds from sales of other real estate owned                                           11         28         31
Purchases of corporate owned life insurance                                              --       (300)      (345)
Net cash (paid for) received from sales of branches/subsidiaries                       (433)      (918)       140
Cash used in acquisitions, net of cash acquired                                         (34)        (1)       (12)
- -----------------------------------------------------------------------------------------------------------------
NET CASH USED IN INVESTING ACTIVITIES                                                (6,473)    (5,508)    (2,890)
FINANCING ACTIVITIES
Net increase (decrease) in deposits                                                  (1,832)     2,011       (972)
Net increase in short-term borrowings                                                   984      2,031      2,468
Net proceeds from issuance of long-term debt                                          6,485      3,441      2,093
Payments on long-term debt                                                             (949)    (1,403)    (1,822)
Proceeds from issuance of capital securities                                            247        250        500
Loan payment received from ESOP trustee                                                   8          7          2
Purchases of treasury shares                                                           (256)      (563)      (617)
Redemption of 10% Cumulative Preferred Stock                                             --         --       (160)
Proceeds from issuance of common stock pursuant to employee
   benefit and dividend reinvestment plans                                               44         65         98
Cash dividends                                                                         (416)      (369)      (357)
- -----------------------------------------------------------------------------------------------------------------
NET CASH PROVIDED BY FINANCING ACTIVITIES                                             4,315      5,470      1,233
- -----------------------------------------------------------------------------------------------------------------
NET INCREASE (DECREASE) IN CASH AND DUE FROM BANKS                                     (355)       207         --
CASH AND DUE FROM BANKS AT BEGINNING OF YEAR                                          3,651      3,444      3,444
- -----------------------------------------------------------------------------------------------------------------
CASH AND DUE FROM BANKS AT END OF YEAR                                              $ 3,296    $ 3,651    $ 3,444
                                                                                    =======    =======    =======
- -----------------------------------------------------------------------------------------------------------------
Additional disclosures relative to cash flow:
   Interest paid                                                                    $ 2,679    $ 2,427    $ 2,214
   Income taxes paid                                                                    148        253        191
   Net amount received on portfolio swaps                                                 2         61         77
Noncash items:
   Assets sold                                                                      $   165    $ 1,196    $ 1,225
   Liabilities sold                                                                     660      2,265      1,093
   Assets purchased                                                                     742      1,397         --
   Liabilities assumed                                                                  593      1,301         --
   Transfer of other assets to securities available for sale                             --        280         --
- -----------------------------------------------------------------------------------------------------------------
</TABLE>



See Notes to Consolidated Financial Statements.


64                                        [KEY GRAPHIC] KEYCORP AND SUBSIDIARIES
<PAGE>   33
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


                  1. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

ORGANIZATION

KeyCorp, an Ohio corporation and a bank holding company headquartered in
Cleveland, Ohio, is a bank-based financial services company. Its subsidiaries
provide a wide range of banking, equipment leasing, fiduciary and other
financial services to corporate, individual and institutional customers through
four lines of business: Key Corporate Capital, Key Consumer Finance, Key
Community Bank and Key Capital Partners. These services are provided across much
of the country through subsidiaries operating 968 full-service banking offices,
a 24-hour telephone banking call center services group and nearly 2,600 ATMs in
16 states as of December 31, 1998. KeyCorp provides other financial services
both in and outside of its primary banking markets through its nonbank
subsidiaries.

USE OF ESTIMATES

The preparation of financial statements in conformity with generally accepted
accounting principles requires management to make certain estimates and
judgments in determining the amounts presented in the consolidated financial
statements and related notes thereto. Accordingly, future results could be
impacted by differences from such estimates.

The accounting policies of Key conform with generally accepted accounting
principles and prevailing practices within the financial services industry.
Presented below is a summary of Key's significant accounting and reporting
policies.

BASIS OF PRESENTATION

The consolidated financial statements include the accounts of the parent company
and its subsidiaries. All significant intercompany accounts and transactions
have been eliminated in consolidation. Certain reclassifications have been made
to prior year amounts to conform with the current year presentation.

BUSINESS COMBINATIONS

In business combinations accounted for as poolings of interests (mergers), the
assets, liabilities and shareholders' equity of the respective companies are
carried forward at their historical amounts. The companies' results of
operations are combined and the prior periods' financial statements are restated
to give effect to the merger, when material.

In business combinations accounted for as purchases, the results of operations
of the acquired companies are included from the respective dates of acquisition.
Net assets of the companies acquired are recorded at their fair value at the
dates of acquisition. Related purchase premiums and discounts are amortized over
the remaining lives of the respective assets or liabilities.

STATEMENT OF CASH FLOWS

Cash and due from banks are considered cash and cash equivalents for financial
reporting purposes.

SECURITIES AND TRADING ACCOUNT ASSETS

Debt securities that Key has the positive intent and ability to hold to maturity
are classified as securities held to maturity and carried at cost, adjusted for
amortization of premiums and accretion of discounts using the level yield
method. Securities held to maturity and equity securities that do not have
readily determinable fair values are presented as investment securities on the
balance sheet.

Debt and equity securities that are bought and held principally for the purpose
of selling them in the near term are classified as trading account assets,
reported at fair value ($877 million and $535 million at December 31, 1998 and
1997, respectively) and included in short-term investments on the balance sheet.
Realized and unrealized gains and losses on such assets are reported in other
income on the income statement.

Debt and equity securities that Key has not classified as investment securities
or trading account assets are classified as securities available for sale and,
as such, are reported at fair value, with unrealized gains and losses, net of
income taxes, reported in shareholders' equity as a component of accumulated
other comprehensive income. Gains and losses from sales of securities available
for sale are computed using the specific identification method and included in
net securities gains (losses) on the income statement.

LOANS

Loans are carried at the principal amount outstanding, net of unearned income,
including net deferred loan fees and costs. Certain nonrefundable loan
origination and commitment fees and the direct costs associated with originating
or acquiring the loans are deferred. The net deferred amount is amortized as an
adjustment to the yield over the estimated lives of the related loans.

Loans held for sale include automobile, mortgage, home equity and education
loans and are carried at the lower of aggregate cost or fair value. Fair value
is determined based on prices observed in the market for loans with similar
characteristics.

Direct financing leases are carried at the aggregate of lease payments
receivable plus estimated residual values less unearned income. Unearned income
on direct financing leases is amortized over the lease terms by methods that
approximate the interest method. Gains on sales of lease residuals are included
in other income on the income statement.

IMPAIRED AND OTHER NONACCRUAL LOANS

The accrual of interest on loans is discontinued generally when payment is 90
days or more past due, unless the loan is well-secured and in the process of
collection. When accrual of interest is discontinued on a loan, the interest
accrued but not collected is charged against the allowance for loan losses.
Thereafter, payments received are generally applied to principal. However, based
on management's assessment of the ultimate collectibility of a nonaccrual loan,
interest income may be recognized on a cash basis.

All loans with payments 90 days or more past due and on nonaccrual status, with
the exception of smaller-balance, homogeneous loans, are considered to be
impaired. Impaired loans and other nonaccrual loans are returned to accrual
status when management determines that the circumstances have improved to the
extent that there has been a sustained period (generally at least six months) of
repayment performance and both principal and interest are deemed to be
collectible.

LOAN SECURITIZATIONS

On January 1, 1997, Key adopted SFAS No. 125, "Accounting for Transfers and
Servicing of Financial Assets and Extinguishments of Liabilities." SFAS No. 125
requires that certain assets which are subject to prepayment and recorded in
connection with a securitization be accounted for like investments in
interest-only strip securities which are carried at fair value. Accordingly, Key
reclassified approximately $280 million of these assets, which represent
uncertificated retained interests in securitizations, to securities available
for sale. At the time of the transfer, the carrying amount of these assets
exceeded their fair value by approximately $68 million. This difference was
recorded as a


[KEY GRAPHIC] KEYCORP AND SUBSIDIARIES                                        65
<PAGE>   34
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


reduction to the carrying amount of the transferred assets, and the related
after-tax adjustment of $43 million was made to accumulated other comprehensive
income in shareholders' equity.

Gains from loan securitizations result from proceeds received in excess of the
basis of the loans sold. Key retains interests that are accounted for like
interest-only strip securities. These instruments are initially recorded at
their allocated carrying amount based on fair value. The fair value of each
retained interest is determined by computing the present value of estimated cash
flows using a discount rate considered commensurate with the risks associated
with the cash flows and the dates that such cash flows are expected to be
released to Key. Net gains and losses and income earned from contractual
servicing or administration agreements with the various securitization trusts
are included in net loan securitization income (loss). Key reviews all
securitization-related assets for impairment on a quarterly basis and records
any permanent impairment in net loan securitization income (loss) on the income
statement.

Prior to adoption of SFAS No. 125, the sale and securitization of loans resulted
in retained assets that were classified as other assets. Included in these
assets were excess servicing assets that were estimated as the present value of
the estimated future cash flows to be received by Key. The interest related to
the excess servicing assets was accrued in loan securitization income along with
net gains and losses from the sale and securitization of loans and income earned
from contractual servicing or administration agreements.

ALLOWANCE FOR LOAN LOSSES

The allowance for loan losses is the amount which, in the opinion of management,
is necessary to absorb potential credit losses in the loan portfolio. Key
determines and maintains an appropriate allowance for loan losses based on a
comprehensive and consistently applied analysis of the loan portfolio. On a
quarterly basis and as deemed necessary by circumstances, management estimates
the allowance for loan losses using an iterative methodology. First, a specific
allowance is determined for each impaired loan. The fair value of any existing
collateral or an estimate of the present value of the future cash flows on the
loan is used to determine the extent of impairment. When such amounts do not
support the carrying amount of the loan, the amount which management deems
uncollectible is charged against the allowance for loan losses. In instances
where collateral or other sources of repayment are sufficient, yet uncertainty
exists regarding the ultimate repayment, an allowance is specifically allocated
for in the allowance for loan losses. For all other loans and legally binding
commitments, an allowance is determined by applying internal historical loss
rates, as adjusted, to loans with similar risk characteristics. While historical
loss rates provide a practical starting point for evaluating the adequacy of the
allowance, management continually monitors other factors that may skew such
rates. These factors include: (i) changes in national and local economic and
business conditions; (ii) changes in experience, ability, and depth of lending
management and staff, changes in lending policies, and changes in the mix and
volume of the loan portfolio; (iii) changes in the trend of the volume of past
due, nonaccrual and other loans; and (iv) the effect of external factors such as
competition, legal developments and regulatory guidelines. Adjustments are made
to historical loss rates based on the analysis of these factors. Management
generally maintains an unallocated allowance to recognize the subjectivity
inherent in estimating loan losses.

As the Year 2000 approaches, management is cognizant that related issues may
adversely impact a customer's credit-worthiness which may require an adjustment
to the allowance for loan losses to reflect the increased credit risk. Loan
customer surveys are being performed by Key to assess such risk and the results
will be reflected in the assignment of an appropriate risk rating in Key's loan
grading system. The allocations of the allowance for loan losses will reflect
only those Year 2000 related losses which are deemed probable as of the balance
sheet date.

PREMISES AND EQUIPMENT

Premises and equipment, including leasehold improvements, are stated at cost
less accumulated depreciation and amortization. Depreciation of premises and
equipment is determined using the straight-line method over the estimated useful
lives of the respective assets. Leasehold improvements are amortized using the
straight-line method over the terms of the leases. Accumulated depreciation and
amortization on premises and equipment totaled $905 million and $849 million at
December 31, 1998 and 1997, respectively.

INTANGIBLE ASSETS

Goodwill, representing the excess of the cost of acquisitions over the fair
value of net assets acquired, is amortized using the straight-line method over
the estimated period to be benefited, not exceeding 25 years. Other intangibles
primarily represent the net present value of the future economic benefits
related to the use of core deposits purchased. They are amortized on either an
accelerated or straight-line basis over periods ranging from 5 to 15 years.
Accumulated amortization on goodwill and other intangible assets totaled $467
million and $356 million at December 31, 1998 and 1997, respectively. In the
initial years following an acquisition and periodically thereafter, Key reviews
its intangible assets for possible impairment.

INTERNALLY DEVELOPED SOFTWARE

Key uses internal resources and contracted assistance to plan, develop, install,
customize or enhance systems applications for use in its internal operations.
Software development costs, such as those related to coding, testing,
configuration, and installation are capitalized and included in other assets on
the balance sheet. The resulting asset ($368 million and $313 million at
December 31, 1998 and 1997, respectively) is amortized using the straight-line
method over its expected useful life (not to exceed five years). Key considers
possible impairment of its internally developed software on a quarterly basis
and software that is considered impaired is written down to its fair value.
Amortization is accelerated to the expected replacement date for any unimpaired,
unamortized software that is slated for replacement. Costs incurred during the
planning and post-development phase of an internal software project are expensed
as incurred.

DERIVATIVES USED FOR ASSET AND LIABILITY
MANAGEMENT PURPOSES

The derivatives used by Key to manage its interest rate risk are comprised
primarily of interest rate swaps, caps and floors. Instruments used for this
purpose modify the repricing or maturity characteristics of specified on-balance
sheet assets and liabilities. The instruments must be both effective at reducing
the risk associated with the exposure being managed and designated as a risk
management transaction at the inception of the derivative contract. In addition,
to be considered effective, a high degree of interest rate correlation must
exist between the derivative and the specified assets or liabilities being
managed at inception and over the life of the derivative contract. The changes
in the fair value of the derivatives are not included in the financial
statements. The net interest income or expense associated with such derivatives
is accrued and recognized as an adjustment to the interest income or interest
expense of the asset or liability being managed. The related interest receivable
or payable from such contracts is recorded in other assets or other liabilities
on the balance sheet. Premiums paid are amortized as an adjustment to the
interest income or expense of the asset or liability being managed. Realized


66                                        [KEY GRAPHIC] KEYCORP AND SUBSIDIARIES
<PAGE>   35
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


gains and losses resulting from the early termination of such contracts are
deferred as an adjustment to the carrying amount of the asset or liability. The
deferred gain or loss is amortized using the straight-line method over the
shorter of the projected remaining life of the related contract at its
termination or the underlying asset or liability.

DERIVATIVES USED FOR TRADING PURPOSES

Derivatives that are not used for asset and liability management purposes are
considered to be used for trading purposes. Such derivatives are entered into
for the purpose of making a market for customers and for proprietary trading
purposes. They typically include financial futures, foreign exchange forward and
spot contracts, written and purchased options (including currency options), and
interest rate swaps, caps and floors. All derivatives used for trading purposes
are recorded at fair value, and changes in fair value (including applicable
payments and receipts) are recorded in investment banking and capital markets
income on the income statement. The determination of fair value considers the
remaining cost to service the derivative and the credit risk associated with the
counterparty to the derivative. These derivatives are included in other assets
on the balance sheet, if the derivative's fair value is positive, or in other
liabilities if the fair value is negative.

EMPLOYEE STOCK OPTIONS

Key accounts for stock options issued to employees in accordance with the
intrinsic value method. The terms of employee stock options generally require
that the exercise price of the options be equal to or greater than the fair
value of Key's Common Shares at the date the options are granted. Except for
certain options with performance features, Key recognizes no compensation
expense related to options granted.

MARKETING COSTS

Key expenses all marketing-related costs, including advertising costs, as
incurred.

RECENT ACCOUNTING PRONOUNCEMENTS AND DEVELOPMENTS

In October 1998, the Financial Accounting Standards Board ("FASB") issued SFAS
No. 134, "Accounting for Mortgage-Backed Securities Retained after the
Securitization of Mortgage Loans Held for Sale by a Mortgage Banking
Enterprise." SFAS No. 134 amends SFAS No. 65, "Accounting for Certain Mortgage
Banking Activities" and SFAS No. 115, "Accounting for Certain Investments in
Debt and Equity Securities." SFAS No. 134 requires an entity engaged in mortgage
banking activities to classify mortgage-backed securities or other retained
interests resulting from a mortgage loan securitization based on its ability and
intent to sell or hold those assets. The statement conforms the accounting for
securities and uncertificated interests retained after the securitization of
mortgage loans with the accounting for securities and uncertificated interests
retained after the securitization of other types of assets by a non-mortgage
banking enterprise. To date, Key has retained only uncertificated interests
resulting from mortgage loan securitizations. These retained interests are
classified as either available-for-sale or trading securities. While SFAS No.
134 is effective for the first fiscal quarter beginning after December 15, 1998,
Key is currently in compliance with the standard.

In June 1998, the FASB issued SFAS No. 133, "Accounting for Derivative
Instruments and Hedging Activities." This statement establishes accounting and
reporting standards for derivative instruments including certain derivative
instruments embedded in other contracts (collectively "derivatives") and for
hedging activities. It requires that all derivatives be recognized on the
balance sheet at fair value. Changes in the fair value of all derivatives
qualifying as hedges will be recognized currently in earnings or comprehensive
income. Depending on the nature of the hedge, and the extent to which it is
effective, the changes in fair value will be either offset against the change in
fair value of the hedged item (which also is recognized in earnings); or
recorded in comprehensive income and subsequently recognized in earnings in the
period the hedged item affects earnings. The portion of a hedge that is deemed
ineffective and all changes in the fair value of derivatives not designated as
hedges will be recognized immediately in earnings. SFAS No. 133 is effective for
all fiscal quarters of all fiscal years beginning after June 15, 1999, with
earlier application permitted. Key will adopt the provisions of SFAS No. 133 as
of January 1, 2000. Key is currently reviewing SFAS No. 133 to determine the
extent to which the statement will alter its use of certain derivatives in the
future and the impact on its financial condition and results of operations.

In March 1998, the Accounting Standards Executive Committee of the American
Institute of Certified Public Accountants issued Statement of Position ("SOP")
98-1, "Accounting for the Costs of Computer Software Developed or Obtained for
Internal Use." This SOP provides guidance on accounting for such costs,
including the characteristics to be considered in defining internal-use software
and the circumstances under which related costs should be expensed or
capitalized. SOP 98-1 is effective for financial statements for fiscal years
beginning after December 15, 1998, with earlier adoption encouraged on a
prospective basis; restatement of financial statements for earlier periods is
not permitted. Key will adopt the provisions of SOP 98-1 as of January 1, 1999.
The provisions of SOP 98-1 are substantially consistent with Key's current
accounting policy for internally developed software as disclosed on page 66. The
effect of prospective adoption is not expected to have a material impact on
Key's financial condition or results of operations.

As of January 1, 1998, Key adopted SFAS No. 130, "Reporting Comprehensive
Income." SFAS No. 130 establishes reporting and display standards for
comprehensive income and its components in a full set of general-purpose
financial statements. Comprehensive income is defined as the change in equity of
a business enterprise during a period from transactions and other events and
circumstances arising from nonowner sources. The new statement requires that
Key's unrealized gains or losses on securities available for sale, which prior
to adoption were reported as a separate component of shareholders' equity, be
included in other comprehensive income. Since SFAS No. 130 requires only the
disclosure and presentation in a prescribed format of information customarily
presented elsewhere in the financial statements, it had no impact on Key's
financial condition or results of operations. Prior year financial statements
have been reclassified to conform with the new requirements. Comprehensive
income is presented in the Consolidated Statements of Changes in Shareholders'
Equity on page 63.

In December 1996, the FASB issued SFAS No. 127, "Deferral of the Effective Date
of Certain Provisions of FASB Statement No. 125," that deferred implementation
of certain aspects of SFAS No. 125 until January 1, 1998. SFAS No. 127 applies
only to transfers related to securities lending, repurchase agreements, dollar
rolls and other similar secured financings. SFAS No. 125 requires that the
recognition of transfers be based on the financial components approach which
focuses on control. Under this approach the entity that exercises control over
transferred assets recognizes those financial assets it controls and the
liabilities it has incurred. Additional information on the adoption of SFAS No.
125 is included under the section entitled "Loan Securitizations" beginning on
page 65. On January 1, 1998, Key adopted the provisions of SFAS No. 125 that
were deferred by SFAS No. 127. The new requirements did not have a material
impact on Key's financial condition or results of operations.


[KEY GRAPHIC] KEYCORP AND SUBSIDIARIES                                        67
<PAGE>   36
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


                          2. EARNINGS PER COMMON SHARE

The computation of Key's basic and diluted earnings per Common Share is as
follows:

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
dollars in millions, except per share amounts           1998       1997       1996
- ------------------------------------------------------------------------------------
<S>                                                   <C>        <C>        <C>     
NET INCOME APPLICABLE TO COMMON SHARES
   Net income                                         $    996   $    919   $    783
   Less: Preferred dividend requirements                    --         --          8
- ------------------------------------------------------------------------------------
   Net income applicable to Common Shares             $    996   $    919   $    775
                                                      ========   ========   ========
- ------------------------------------------------------------------------------------
WEIGHTED AVERAGE COMMON SHARES
   Weighted average Common Shares outstanding (000)    441,895    439,042    459,810
   Potential Common Shares outstanding (000)(1)          5,542      5,502      4,472
- ------------------------------------------------------------------------------------
   Weighted average Common Shares and potential
   Common Shares outstanding (000)                     447,437    444,544    464,282
                                                      ========   ========   ========
- ------------------------------------------------------------------------------------
EARNINGS PER COMMON SHARE
   Net income per Common Share                        $   2.25   $   2.09   $   1.69
   Net income per Common Share -- assuming dilution       2.23       2.07       1.67
- ------------------------------------------------------------------------------------
</TABLE>
(1)  Dilutive common stock options.


                    3. MERGERS, ACQUISITIONS AND DIVESTITURES

COMPLETED MERGERS AND ACQUISITIONS

Business combinations completed by Key during the three years ended December 31,
1998, (all of which were accounted for as purchases) are summarized below.

<TABLE>
<CAPTION>
                                                                                            COMMON
dollars in millions                           LOCATION             DATE    ASSETS    SHARES ISSUED
- --------------------------------------------------------------------------------------------------
<S>                                     <C>               <C>             <C>        <C>       
McDonald & Company Investments, Inc.              Ohio     October 1998     $ 776       19,337,159
Champion Mortgage Co., Inc.                 New Jersey      August 1997       317        3,336,118(1)
Leasetec Corporation                          Colorado        July 1997     1,080        See note (2)
Carleton, McCreary, Holmes & Co.(3)               Ohio      August 1996         1        See note (2)
Knight Insurance Agency, Inc.(4)         Massachusetts        June 1996         8               --
- --------------------------------------------------------------------------------------------------
</TABLE>
(1)  The number of Common Shares prior to giving effect to the two-for-one stock
     split on March 6, 1998.
(2)  In accordance with a confidentiality clause in the purchase agreement, the
     terms, which are not material, have not been publicly disclosed.
(3)  Carleton, McCreary, Holmes & Co. is an investment banking firm specializing
     in mergers and acquisitions and other financial advisory services for
     mid-sized and large corporations.
(4)  Knight Insurance Agency, Inc. is an education financing company doing
     business under the name "Knight College Research GROUP."

MCDONALD & COMPANY INVESTMENTS, INC.

On October 23, 1998, Key acquired McDonald, a full-service investment banking
and securities brokerage company headquartered in Cleveland, Ohio, with assets
of approximately $776 million at the time of the transaction. Under the terms of
the agreement, 19,337,159 Common Shares, with a value of approximately $581
million, were issued in a transaction structured as a tax-free merger and
accounted for as a purchase. Based on the preliminary purchase price allocation,
Key recorded goodwill of approximately $420 million, which is being amortized
using the straight-line method over a period of 25 years. In addition, Key
established a retention program for certain McDonald employees under which stock
options for approximately 3.3 million Key Common Shares were granted and will
vest over a three-year period, and approximately $30 million in cash may be paid
over the three-year period.

CHAMPION MORTGAGE CO., INC.

On August 29, 1997, Key acquired Champion, a home equity finance company
headquartered in Parsippany, New Jersey. Under the terms of the agreement,
3,336,118 pre-split Common Shares, with a value of approximately $200 million,
were exchanged for all of the outstanding shares of Champion common stock in a
transaction structured as a tax-free exchange and accounted for as a purchase.
The agreement also provides an opportunity for Champion's shareholders to
receive additional consideration in the form of Key Common Shares valued at up
to $100 million in the event that certain performance targets related to
significant increases in profitability and origination volumes established at
the date of closing are achieved over the three-year period following the
closing. In connection with the transaction, Key recorded goodwill of
approximately $195 million, which is being amortized using the straight-line
method over a period of 25 years.


68                                        [KEY GRAPHIC] KEYCORP AND SUBSIDIARIES
<PAGE>   37
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


At closing, Champion became a wholly owned subsidiary of KeyBank USA, a wholly
owned subsidiary of the parent company.

LEASETEC CORPORATION

On July 1, 1997, Key acquired an 80% interest (with an option to purchase the
remaining 20%) in Leasetec, an equipment leasing company headquartered in
Boulder, Colorado, with operations in the United States and overseas. In
connection with the transaction, which was accounted for as a purchase, Key
recorded goodwill of approximately $126 million, which is being amortized using
the straight-line method over a period of 25 years. On June 26, 1998, Key
acquired the remaining 20% interest in Leasetec. This resulted in additional
goodwill of approximately $26 million, which is being amortized over the
remainder of the 25-year period which began July 1, 1997.


COMPLETED DIVESTITURES

KEY MERCHANT SERVICES, LLC

On January 21, 1998, Key sold to NOVA a 51% interest in Key Merchant Services,
LLC, a wholly owned subsidiary formed to provide merchant credit card processing
services to businesses. Key recognized a $23 million gain ($14 million after
tax) at the time of closing. Under the terms of the agreement with NOVA, Key is
entitled to receive additional consideration if certain revenue-related
performance targets are met. Accordingly, Key recognized an additional gain of
$27 million in the fourth quarter of 1998. In accordance with a confidentiality
clause in the agreement, the terms, which are not material, have not been
disclosed.

KEYBANK NATIONAL ASSOCIATION (WYOMING)

On July 14, 1997, Key sold KeyBank National Association (Wyoming) ("KeyBank
Wyoming"), its 28-branch Wyoming bank subsidiary. KeyBank Wyoming had assets and
deposits of approximately $1.1 billion and $931 million, respectively, at the
time of the transaction. A $53 million ($35 million after tax) gain was realized
on the KeyBank Wyoming sale and included in gains from sales of
branches/subsidiaries on the income statement.

BRANCH DIVESTITURES

During 1998, Key sold 46 branch offices of its subsidiary banks with deposits of
approximately $658 million, resulting in aggregate gains of $39 million ($22
million after tax). During 1997, excluding the KeyBank Wyoming transaction, Key
sold 76 such branches with deposits of approximately $1.3 billion, resulting in
aggregate gains of $98 million ($62 million after tax). Both the 1998 and 1997
gains were recorded in gains from sales of branches/subsidiaries on the income
statement.

SOCIETY FIRST FEDERAL SAVINGS BANK

On June 1, 1996, Key sold Society First Federal Savings Bank ("SFF"), its
Florida savings association subsidiary. SFF had assets of approximately $1.2
billion at the time of the transaction. Key continues to provide private banking
services in Florida through KeyBank N.A. An $8 million ($5 million after tax)
gain was realized on the SFF sale and included in gains from sales of
branches/subsidiaries on the income statement.


TRANSACTION PENDING AS OF DECEMBER 31, 1998

ELECTRONIC PAYMENT SERVICES, INC.

On February 28, 1999, Electronic Payment Services, Inc. ("EPS"), an electronic
funds transfer processor in which Key held a 20% ownership interest, merged with
a wholly owned subsidiary of Concord EFS, Inc., a Delaware corporation, with EPS
as the surviving corporation. Key received approximately 5.9 million shares of
Concord EFS and recorded a gain on the transaction.


                           4. LINE OF BUSINESS RESULTS

On December 31, 1998, Key adopted SFAS No. 131, "Disclosures about Segments of
an Enterprise and Related Information." SFAS No. 131 requires that financial and
descriptive information be disclosed for each reportable operating segment based
on the management approach. The management approach focuses on financial
information that an enterprise's decision-makers use to assess performance and
make decisions about resource allocation. The statement also prescribes the
enterprise-wide disclosures to be made about products, services, geographic
areas and major customers.

Key's four major lines of business as described below are Key Corporate Capital,
Key Consumer Finance, Key Community Bank and Key Capital Partners.

KEY CORPORATE CAPITAL

Key offers a complete range of financing, transaction processing and financial
advisory services to corporations throughout the country through its Key
Corporate Capital unit. It also operates one of the largest bank-affiliated
equipment leasing companies with operations conducted both domestically and
throughout Europe and Asia. Key Corporate Capital's business units are organized
around specialized industry client segments, inclusive of commercial real
estate, lease financing, structured finance, healthcare and
media/telecommunications. In serving these targeted segments, Key Corporate
Capital provides a number of specialized services including international
banking, corporate finance advisory services, investment banking and capital
markets products through Key Capital Partners, and 401(k) and trust custody
products. Based on total transaction volume, Key Corporate Capital is also one
of the leading cash management providers in the country.

KEY CONSUMER FINANCE

Key Consumer Finance is responsible for Key's indirect, non-branch-based
consumer loan and deposit products. This line of business specializes in
automobile loans and leases, home equity loans, education loans, marine and
recreational vehicle loans, credit cards and branchless deposit-generating
activities. As of December 31, 1998, based on the volume of loans generated, Key
Consumer Finance was one of the five largest education lenders in the nation,
ranked in the top ten in retail automobile financing and was one of the leading
providers of financing for consumer purchases of marine and recreational
vehicles.

KEY COMMUNITY BANK

Key Community Bank is responsible for delivering a complete line of branch-based
financial products and services to small businesses, consumers, and commercial
banking and public sector businesses. The delivery of these products and
services is accomplished through 968 KeyCenters, a 24-hour telephone banking
call center services group,


[KEY GRAPHIC] KEYCORP AND SUBSIDIARIES                                        69
<PAGE>   38
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


nearly 2,600 ATMs that access 14 different networks and comprise one of the
largest ATM networks in the United States, and a core team of relationship
management professionals.

KEY CAPITAL PARTNERS

Key Capital Partners provides clients with asset management, investment banking,
capital markets, insurance and brokerage expertise, and plays a major role in
generating fee income through its broad range of investment choices and
customized products. This line of business was strengthened through the October
1998 acquisition of McDonald and subsequently reorganized into two major
business groups. One group, operating under the name McDonald Investments,
includes retail and institutional brokerage, equity and fixed income trading and
underwriting, investment banking, capital markets products, loan syndication and
trading, public finance and clearing operations. The second major business group
includes asset management, mutual funds, institutional asset services, venture
capital, mezzanine finance, alliance funds, wealth management and insurance.
Further information pertaining to the terms of the McDonald transaction is
included in the preceding Mergers, Acquisitions and Divestitures note.
Leveraging Key's corporate and community banking distribution channels and
client relationships is and will continue to be an essential factor in ensuring
Key Capital Partners' future growth and success.

Selected financial data for each major line of business for the years ended
December 31, 1998, 1997 and 1996, is presented in the following table. The
financial information was derived from the internal profitability reporting
system used by management to monitor and manage the financial performance of
Key. The selected financial data are based on internal management accounting
policies which have been developed so as to enable the results to be compiled on
a consistent basis and to reflect the underlying economics of the businesses.
These policies address the methodologies applied in connection with funds
transfer pricing as well as the allocation of certain costs and capital. Funds
transfer pricing was used in the determination of net interest income by
assigning a standard cost for funds used (or a stan-


<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,                      KEY CORPORATE CAPITAL          KEY CONSUMER FINANCE            KEY COMMUNITY BANK
                                         ---------------------------    ---------------------------    ---------------------------
dollars in millions                        1998      1997      1996       1998      1997      1996       1998      1997      1996
- ----------------------------------------------------------------------------------------------------------------------------------
<S>                                      <C>       <C>       <C>        <C>       <C>       <C>        <C>       <C>       <C>    
SUMMARY OF OPERATIONS
Net interest income (TE)                 $   499   $   416   $   372    $   590   $   565   $   488    $ 1,799   $ 1,931   $ 1,975
Noninterest income                            79        72        41        153        88       163        587       527       490
Revenue sharing -- KCP(1)                    114        86        95          4        --        --        257       180       146
- ----------------------------------------------------------------------------------------------------------------------------------
Total revenue(2)                             692       574       508        747       653       651      2,643     2,638     2,611
Provision for loan losses                     41         6         6        183       207       126         99       108        65
Depreciation and amortization
  expense                                     31        18        11         45        34        28        225       213       201
Other noninterest expense                    119       106       110        281       223       202      1,285     1,306     1,383
Expense sharing -- KCP(1)                     92        77        78          1        --        --        125       103        75
- ----------------------------------------------------------------------------------------------------------------------------------
Income before income taxes (TE)              409       367       303        237       189       295        909       908       887
Allocated income taxes and
  TE adjustments                             148       130       109         90        71       107        312       315       312
- ----------------------------------------------------------------------------------------------------------------------------------
Net income                               $   261   $   237   $   194    $   147   $   118   $   188    $   597   $   593   $   575
                                         =======   =======   =======    =======   =======   =======    =======   =======   =======
Percent of consolidated net income            26%       26%       26%       15%        13%       24%       60%        64%       73%
- ----------------------------------------------------------------------------------------------------------------------------------
AVERAGE BALANCES
Loans                                    $12,896   $10,135   $ 9,225    $14,454   $13,020   $11,549    $29,809   $28,074   $27,170
Total assets(2)                           13,560    10,565     9,365     15,747    13,880    12,204     41,453    40,998    40,741
Deposits                                     486       441       443      1,251     1,006       787     39,544    42,089    43,217
- ----------------------------------------------------------------------------------------------------------------------------------
OTHER FINANCIAL DATA
Expenditures for additions to
  long-lived assets(2)                   $    48   $   144       N/A    $    18   $   208       N/A    $    73   $   111       N/A
Efficiency ratio(6)                        32.95%    33.10%    39.17%     41.63%    35.40%    35.33%     60.82%    60.46%    63.54%
- ----------------------------------------------------------------------------------------------------------------------------------
</TABLE>
(1)  Represents the assignment of KCP revenue and expense to the lines of
     business principally responsible for maintaining the corresponding client
     relationships.

(2)  Substantially all revenue generated by Key's primary lines of business is
     derived from external clients domiciled in the United States and
     substantially all long-lived assets held by such lines of business are
     located in the United States. Long-lived assets include premises and
     equipment, capitalized software and goodwill.

(3)  Noninterest income includes gains of $39 million ($22 million after tax) in
     1998 and $151 million ($97 million after tax) in 1997 from bank and branch
     divestitures. Net interest income is primarily comprised of the funding
     cost related to unallocated nonearning assets of corporate support
     functions.

(4)  Noninterest expense includes a charge of $50 million ($33 million after
     tax) in 1997 related to the disposal of excess real estate and a
     restructuring charge of $100 million ($66 million after tax) recorded in
     1996 in connection with Key's transformation to a national bank-based
     financial services company.


70                                        [KEY GRAPHIC] KEYCORP AND SUBSIDIARIES
<PAGE>   39
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


dard credit for funds provided) to assets and liabilities based on their
maturity, prepayment and/or repricing characteristics. The net effect of
transfer pricing was allocated to the lines of business based upon their
respective contributions to net interest income. Indirect expenses were
allocated based on actual volume measurements and other criteria, as
appropriate. The provision for loan losses was allocated in an amount based
primarily upon the actual net charge-offs of each respective line of business,
adjusted for loan growth and changes in risk profile. The level of the
consolidated provision for loan losses was based upon the application of a
methodology designed by management to assess the adequacy of the consolidated
allowance by focusing on a number of specific factors. This methodology and the
factors which influence it are more fully discussed in the Allowance for Loan
Losses section of Note 1, Summary of Significant Accounting Policies, beginning
on page 65.

Income taxes were allocated based on the statutory Federal income tax rate of
35% (adjusted for tax-exempt income from corporate owned life insurance,
nondeductible goodwill amortization, and tax credits associated with investments
in low-income housing projects) and a blended state income tax rate (net of the
Federal income tax benefit) of 1.8% for the periods presented. Capital was
assigned to each line of business based on management's assessment of economic
risk factors (primarily credit, operating and market risk).

The development and application of these methodologies is a dynamic process.
Accordingly, financial results may be revised periodically to reflect management
accounting enhancements, changes in risk profile or changes in the
organization's structure. Further, unlike financial accounting, there is no
authoritative guidance for management accounting similar to generally accepted
accounting principles. Consequently, reported results are not necessarily
comparable with those presented by other companies.

<TABLE>
<CAPTION>
       KEY CAPITAL PARTNERS               TOTAL SEGMENTS                 RECONCILING ITEMS                   KEYCORP CONSOLIDATED
  -----------------------------    ---------------------------   ---------------------------------      ---------------------------
    1998       1997       1996       1998      1997      1996      1998         1997         1996         1998      1997      1996
- -----------------------------------------------------------------------------------------------------------------------------------
<S>          <C>        <C>        <C>       <C>       <C>       <C>          <C>          <C>          <C>       <C>       <C>    
  $   (16)   $    (1)   $    (6)   $ 2,872   $ 2,911   $ 2,829   $   (89)     $   (73)     $   (62)     $ 2,783   $ 2,838   $ 2,767
      709        471        392      1,528     1,158     1,086        47          148            1        1,575     1,306     1,087
     (375)      (266)      (241)        --        --        --        --           --           --           --        --        --
- -----------------------------------------------------------------------------------------------------------------------------------
      318        204        145      4,400     4,069     3,915       (42)(3)       75(3)       (61)(3)    4,358     4,144     3,854
       --         --         --        323       321       197       (26)          (1)          --          297       320       197

       19         11          8        320       276       248         8            8            5          328       284       253
      468        328        264      2,153     1,963     1,959        67          188(4)       252(4)     2,220     2,151     2,211
     (218)      (180)      (153)        --        --        --        --           --           --           --        --        --
- -----------------------------------------------------------------------------------------------------------------------------------
       49         45         26      1,604     1,509     1,511       (91)        (120)        (318)       1,513     1,389     1,193

       17         15          7        567       531       535       (50)         (61)        (125)         517       470       410
- -----------------------------------------------------------------------------------------------------------------------------------
  $    32    $    30    $    19    $ 1,037   $   978   $   976   $   (41)     $   (59)     $  (193)     $   996   $   919   $   783
  =======    =======    =======    =======   =======   =======   =======      =======      =======      =======   =======   =======
        3%         3%         2%       104%      106%      125%       (4)%         (6)%        (25)%        100%      100%      100%
- -----------------------------------------------------------------------------------------------------------------------------------

  $    28         --         --    $57,187   $51,229   $47,944   $   235      $   186      $   272      $57,422   $51,415   $48,216
    2,480    $ 1,307    $   604     73,240    66,750    62,914     2,041(5)     2,200(5)     1,905(5)    75,281    68,950    64,819
       10          2          8     41,291    43,538    44,455       (19)         235          268       41,272    43,773    44,723
- -----------------------------------------------------------------------------------------------------------------------------------


  $   420    $     1        N/A    $   559   $   464       N/A   $   141      $   171          N/A      $   700   $   635       N/A
    83.96%     77.45%     82.07%     54.84%    53.26%    56.37%      N/M          N/M          N/M        57.61%    57.50%    60.84%
- -----------------------------------------------------------------------------------------------------------------------------------
</TABLE>
(5) Total assets represent primarily the unallocated portion of nonearning
    assets of corporate support functions.

(6) Calculated as noninterest expense (excluding certain nonrecurring charges
    and distributions on capital securities) divided by taxable-equivalent net
    interest income plus noninterest income (excluding net securities
    transactions and gains from bank and branch divestitures).

TE = Taxable Equivalent 

N/A = Not Available 

N/M = Not Meaningful


[Key Graphic] KEYCORP AND SUBSIDIARIES                                        71
<PAGE>   40
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


                                  5. SECURITIES

The amortized cost, unrealized gains and losses and approximate fair value of
securities were as follows:


<TABLE>
<CAPTION>
DECEMBER 31,                                                     1998                                        1997
                                             -----------------------------------------   -------------------------------------------
                                                             GROSS       GROSS                           GROSS      GROSS
                                             AMORTIZED  UNREALIZED  UNREALIZED    FAIR   AMORTIZED  UNREALIZED  UNREALIZED     FAIR
in millions                                       COST       GAINS      LOSSES   VALUE        COST       GAINS      LOSSES    VALUE
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                          <C>        <C>         <C>          <C>     <C>        <C>         <C>          <C>
SECURITIES AVAILABLE FOR SALE
   U.S. Treasury, agencies and corporations     $  420      $    2          --   $  422     $  202      $    2          --   $  204
   States and political subdivisions                65           2          --       67         52          --          --       52
   Collateralized mortgage obligations           2,191          21      $    1    2,211      4,045           9      $    3    4,051
   Other mortgage-backed securities              2,123          34           6    2,151      2,908          53          10    2,951
   Retained interests in securitizations           345          --          17      328        418          --          44      374
   Other securities                                 84          16           1       99         75           1          --       76
- ------------------------------------------------------------------------------------------------------------------------------------
      Total securities available for sale       $5,228      $   75      $   25   $5,278     $7,700      $   65      $   57   $7,708
                                                ======      ======      ======   ======     ======      ======      ======   ======

 INVESTMENT SECURITIES
   States and political subdivisions            $  631      $   28          --   $  659     $  973      $   32          --   $1,005
   Other securities                                345          --          --      345        257          --          --      257
- ------------------------------------------------------------------------------------------------------------------------------------
      Total investment securities               $  976      $   28          --   $1,004     $1,230      $   32          --   $1,262
                                                ======      ======      ======   ======     ======      ======      ======   ======
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>


Retained interests in securitizations include both certificated and
uncertificated interests, are subject to prepayment and collectibility of the
related loans and are accounted for like investments in interest-only strip
securities.

Gross realized gains and losses related to securities available for sale were
$18 million and $9 million, respectively, in 1998; $20 million and $19 million,
respectively, in 1997; and $5 million and $4 million, respectively, in 1996.

At December 31, 1998, securities available for sale and investment securities
with an aggregate amortized cost of approximately $5.3 billion were pledged to
secure public and trust deposits, securities sold under repurchase agreements
and for other purposes required or permitted by law.

Securities available for sale and investment securities by remaining contractual
maturity were as follows, with collateralized mortgage obligations, other
mortgage-backed securities and retained interests in securitizations included in
the maturity schedule based on their expected average lives.

<TABLE>
<CAPTION>
                                          SECURITIES             INVESTMENT
                                     AVAILABLE FOR SALE          SECURITIES
                                   ---------------------   ---------------------
DECEMBER 31, 1998                  AMORTIZED        FAIR   AMORTIZED        FAIR
in millions                             COST       VALUE        COST       VALUE
- --------------------------------------------------------------------------------
<S>                                <C>            <C>      <C>            <C>   
Due in one year or less               $1,775      $1,783      $  181      $  182
Due after one through five years       2,777       2,819         411         426
Due after five through ten years         562         549         122         133
Due after ten years                      114         127         262         263
- --------------------------------------------------------------------------------
   Total                              $5,228      $5,278      $  976      $1,004
                                      ======      ======      ======      ======
- --------------------------------------------------------------------------------
</TABLE>


                                    6. LOANS

Loans are summarized as follows:

<TABLE>
<CAPTION>
DECEMBER 31,
in millions                                    1998         1997
- ----------------------------------------------------------------
<S>                                         <C>          <C>    
Commercial, financial and agricultural      $17,038      $14,023
Real estate -- commercial mortgage            7,309        6,952
Real estate -- construction                   3,450        2,231
Commercial lease financing                    5,613        4,439
- ----------------------------------------------------------------
   Total commercial loans                    33,410       27,645
Real estate -- residential mortgage           5,083        6,204
Home equity                                   7,301        5,421
Credit card                                   1,425        1,521
Consumer -- direct                            2,342        2,188
Consumer -- indirect                          9,589        7,540
- ----------------------------------------------------------------
   Total consumer loans                      25,740       22,874
Loans held for sale                           2,862        2,861
- ----------------------------------------------------------------
   Total loans                              $62,012      $53,380
                                            =======      =======
- ----------------------------------------------------------------
</TABLE>


Portfolio interest rate swaps are used to manage interest rate risk by modifying
the repricing and maturity characteristics of certain loans. Additional
information pertaining to the notional amount, fair value and weighted average
rate of such swaps as of December 31, 1998, is presented in Note 18, Financial
Instruments with Off-Balance Sheet Risk, beginning on page 80.

The composition of the net investment in direct financing leases included in
loans is as follows:

<TABLE>
<CAPTION>
DECEMBER 31,
in millions                                          1998          1997
- -----------------------------------------------------------------------
<S>                                               <C>           <C>    
Direct financing leases                           $ 5,369       $ 3,930
Unearned income                                    (1,020)         (783)
Unguaranteed residual value                         2,085         1,477
- -----------------------------------------------------------------------
   Net investment in direct financing leases      $ 6,434       $ 4,624
                                                  =======       =======
- -----------------------------------------------------------------------
</TABLE>

Changes in the allowance for loan losses are summarized as follows:


<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
in millions                          1998        1997        1996
- -----------------------------------------------------------------
<S>                                 <C>         <C>         <C>  
Balance at beginning of year        $ 900       $ 870       $ 876
Charge-offs                          (384)       (378)       (303)
Recoveries                             87          85         108
- -----------------------------------------------------------------
   Net charge-offs                   (297)       (293)       (195)
Provision for loan losses             297         320         197
Allowance acquired (sold), net         --           3          (8)
- -----------------------------------------------------------------
   Balance at end of year           $ 900       $ 900       $ 870
                                    =====       =====       =====
- -----------------------------------------------------------------
</TABLE>


72                                        [Key Graphic] KEYCORP AND SUBSIDIARIES
<PAGE>   41
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


                7. IMPAIRED LOANS AND OTHER NONPERFORMING ASSETS

At December 31, 1998, impaired loans totaled $193 million. Included in this
amount are $95 million of impaired loans for which the specifically allocated
allowance for loan losses is $42 million, and $98 million of impaired loans
which are carried at their estimated fair value without a specifically allocated
allowance for loan losses. At the end of the prior year, impaired loans totaled
$196 million, of which $91 million had a specifically allocated allowance of $26
million and $105 million were carried at their estimated fair value. The average
investment in impaired loans for 1998 and 1997 was $194 million and $190
million, respectively.

Nonperforming assets were as follows:

<TABLE>
<CAPTION>
DECEMBER 31,
in millions                         1998        1997
- ----------------------------------------------------
<S>                                <C>         <C>  
Impaired loans                     $ 193       $ 196
Other nonaccrual loans               172         185
- ----------------------------------------------------
   Total nonperforming loans         365         381
OREO                                  56          66
Allowance for OREO losses            (18)        (21)
- ----------------------------------------------------
   OREO, net of allowance             38          45
Other nonperforming assets             1           5
- ----------------------------------------------------
   Total nonperforming assets      $ 404       $ 431
                                   =====       =====
- ----------------------------------------------------
</TABLE>

At December 31, 1998, there were no significant commitments to lend additional
funds to borrowers with restructured loans or loans on nonaccrual status.

Key excludes smaller-balance, homogeneous nonaccrual loans (shown in the
preceding table as "Other nonaccrual loans") from impairment evaluation.
Generally, this portfolio includes loans to finance residential mortgages,
automobiles, recreational vehicles, boats and mobile homes. Key applies
historical loss experience rates to these loans, adjusted based on management's
assessment of emerging credit trends and other factors. The resulting loss
estimates are specifically allocated for by loan type in the allowance for loan
losses.

The effect on interest income of loans classified as nonperforming at December
31 was as follows:

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
in millions                                    1998       1997       1996
- -------------------------------------------------------------------------
<S>                                            <C>        <C>        <C> 
Interest income receivable under
     original terms                            $ 32       $ 36       $ 32
Less: Interest income recorded during
     the year                                   (12)       (13)       (12)
- -------------------------------------------------------------------------
Net reduction to reported interest income      $ 20       $ 23       $ 20
                                               ====       ====       ====
- -------------------------------------------------------------------------
</TABLE>


                            8. SHORT-TERM BORROWINGS

<TABLE>
<CAPTION>
dollars in millions                               1998         1997         1996
- ---------------------------------------------------------------------------------
<S>                                              <C>          <C>          <C>   
FEDERAL FUNDS PURCHASED
   Balance at year end                           $1,910       $4,058       $4,000
   Average during the year                        4,022        4,036        3,214
   Maximum month end balance                      5,678        5,079        4,027
   Weighted average rate during the year           5.52%        5.57%        5.41%
   Weighted average rate at December 31            4.99         5.65         5.39
- ---------------------------------------------------------------------------------
SECURITIES SOLD UNDER REPURCHASE AGREEMENTS
   Balance at year end                           $2,558       $2,921       $2,925
   Average during the year                        2,613        2,906        2,629
   Maximum month end balance                      2,813        3,191        3,005
   Weighted average rate during the year           4.59%        4.61%        4.60%
   Weighted average rate at December 31            3.76         4.48         4.62
- ---------------------------------------------------------------------------------
SHORT-TERM BANK NOTES
   Balance at year end                           $7,290       $4,730       $3,325
   Average during the year                        6,705        4,090        2,953
   Maximum month end balance                      7,790        4,730        3,625
   Weighted average rate during the year           5.41%        5.50%        5.45%
   Weighted average rate at December 31            5.17         5.85         5.49
- ---------------------------------------------------------------------------------
OTHER SHORT-TERM BORROWINGS
   Balance at year end                           $2,438       $1,237       $  644
   Average during the year                        1,269          651          326
   Maximum month end balance                      3,105        1,517        1,484
   Weighted average rate during the year           5.99%        6.30%        6.44%
   Weighted average rate at December 31            5.54         5.40         4.76
- ---------------------------------------------------------------------------------
</TABLE>
Portfolio interest rate swaps, caps and floors are used to manage interest rate
risk by modifying the repricing and maturity characteristics of certain
short-term borrowings. Additional information pertaining to the modification of
certain short-term borrowings is presented in Note 18, Financial Instruments
with off-Balance Sheet Risk, beginning on page 80.

Key has a bank note program, which allows for the issuance of up to $20.0
billion ($19.0 billion by KeyBank N.A. and $1.0 billion by KeyBank USA) of bank
notes with original maturities of 30 days to 30 years. At December 31, 1998, the
amount of bank notes available for issuance under the program was $18.5 billion.


[Key Graphic] KEYCORP AND SUBSIDIARIES                                        73
<PAGE>   42
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


The parent company has both a commercial paper program and a four-year revolving
credit agreement; each facility provides funding availability of up to $500
million. There were $92 million of borrowings outstanding under the commercial
paper program as of December 31, 1998. No borrowings were outstanding under
either of these facilities as of December 31, 1997. KeyBank USA has a line of
credit with the Federal Reserve Bank which provides for overnight borrowings of
up to $962 million and is secured by $1.4 billion of KeyBank USA's credit card
receivables at December 31, 1998. There were no borrowings outstanding under
this line of credit as of December 31, 1998 and 1997.


                                9. LONG-TERM DEBT

The components of long-term debt, presented net of unamortized discount where
applicable, were as follows:

<TABLE>
<CAPTION>
DECEMBER 31,
dollars in millions                                         1998       1997
- ----------------------------------------------------------------------------
<S>                                                       <C>        <C>    
Senior medium-term notes due through 2005(1)              $   419    $   493
Subordinated medium-term notes due through 2005(1)            133        183
7.50%  Subordinated notes due 2006(2)                         250        250
6.75%  Subordinated notes due 2006(2)                         200        200
8.125% Subordinated notes due 2002(2)                         199        199
8.00%  Subordinated notes due 2004(2)                         125        125
8.40%  Subordinated capital notes due 1999                     75         75
8.404% Notes due through 2001                                  34         42
All other long-term debt(8)                                     5         14
- ----------------------------------------------------------------------------
   Total parent company(9)                                  1,440      1,581

Senior medium-term bank notes due through 2003(3)           7,426      3,103
Senior euro medium-term bank notes due through 2007(4)      1,441        840
6.50%  Subordinated remarketable securities due 2027(5)       313         --
6.95%  Subordinated notes due 2028(5)                         300         --
7.25%  Subordinated notes due 2005(5)                         200        200
7.85%  Subordinated notes due 2002(5)                         200        200
6.75%  Subordinated notes due 2003(5)                         200        200
7.50%  Subordinated notes due 2008(5)                         165        165
7.125% Subordinated notes due 2006(5)                         250        250
7.55%  Subordinated notes due 2006(5)                          75         75
7.375% Subordinated notes due 2008(5)                          70         70
Lease financing debt due through 20036                        574        549
Federal Home Loan Bank Advances due through 2028(7)           289        163
All other long-term debt(8)                                    24         50
- ----------------------------------------------------------------------------
   Total subsidiaries(10)                                  11,527      5,865
- ----------------------------------------------------------------------------
   Total long-term debt                                   $12,967    $ 7,446
                                                          =======    =======
- ----------------------------------------------------------------------------
</TABLE>

Portfolio interest rate swaps, caps and floors are used to manage interest rate
risk by modifying the repricing and maturity characteristics of certain
long-term debt. Additional information pertaining to the notional amount, fair
value and weighted average rate of such financial instruments as of December 31,
1998, is presented in Note 18, Financial Instruments with Off-Balance Sheet
Risk, beginning on page 80.

(1)  At December 31, 1998 and 1997, the senior medium-term notes had weighted
     average interest rates of 6.55% and 6.64%, respectively, and the
     subordinated medium-term notes had weighted average interest rates of 7.09%
     and 6.90%, respectively. These notes had a combination of both fixed and
     floating interest rates.

(2)  The 7.50%, 6.75%, 8.125% and 8.00% subordinated notes may not be redeemed
     or prepaid prior to maturity.

(3)  At December 31, 1998 and 1997, senior medium-term bank notes of
     subsidiaries had weighted average interest rates of 5.30% and 5.51%,
     respectively. These notes had a combination of both fixed and floating
     interest rates.

(4)  At December 31, 1998 and 1997, the senior euro medium-term bank notes had
     weighted average interest rates of 5.52% and 5.91%, respectively. These
     notes are obligations of KeyBank N.A. issued under its $5.0 billion
     Euronote Program and had fixed and floating interest rates based on the
     three-month London Interbank Offered Rate ("LIBOR"). As of December 31,
     1998, the Euronote Program had an unused capacity of $3.6 billion.

(5)  The subordinated notes and securities are all obligations of KeyBank N.A.,
     with the exception of the 7.55% note which is an obligation of KeyBank USA.
     These notes may not be redeemed prior to their respective maturity dates.

(6)  At December 31, 1998 and 1997, lease financing debt had weighted average
     interest rates of 6.56% and 7.123%, respectively, and represented primarily
     nonrecourse debt collateralized by lease equipment under operating, direct
     financing and sales type leases.

(7)  At December 31, 1998 and 1997, long-term advances from the Federal Home
     Loan Bank ("FHLB") had weighted average interest rates of 5.39% and 6.26%,
     respectively. These advances had a combination of both fixed and floating
     interest rates. Real estate loans and securities of $409 million and $218
     million, at December 31, 1998 and 1997, respectively, collateralize FHLB
     advances.

(8)  Other long-term debt at December 31, 1998 and 1997, consisted of industrial
     revenue bonds, capital lease obligations and various secured and unsecured
     obligations of corporate subsidiaries and had weighted average interest
     rates of 7.17% and 8.06%, respectively.

(9)  At December 31, 1998, unused capacity under the parent company's shelf
     registration totaled $1.3 billion, including $750 million reserved for
     future issuance as medium-term notes.

(10) As of December 31, 1998, the Bank Note Program had an unused capacity of
     $18.5 billion.

Scheduled principal payments on long-term debt are as follows:

<TABLE>
<CAPTION>
in millions              PARENT   SUBSIDIARIES         TOTAL
- ------------------------------------------------------------
<S>                        <C>          <C>           <C>   
1999                       $108         $2,030        $2,138
2000                        288          4,335         4,623
2001                        113          1,336         1,449
2002                        240          1,167         1,407
2003                         45          1,179         1,224
- ------------------------------------------------------------
</TABLE>


                             10. CAPITAL SECURITIES

The corporation-obligated mandatorily redeemable preferred capital securities of
subsidiary trusts holding solely debentures of the Corporation ("capital
securities") were issued by four business trusts, KeyCorp Institutional Capital
A ("Capital A"), KeyCorp Institutional Capital B ("Capital B"), KeyCorp
Institutional Capital C ("Capital C") and KeyCorp Capital I ("Capital I"), all
of whose common securities are owned by the parent company. Capital A and
Capital B were formed in the fourth quarter of 1996, Capital C was formed in the
second quarter of 1997 and Capital I was formed in the second quarter of 1998.
The proceeds from the issuances of the capital securities and common securities
were used to purchase debentures of the parent company. Capital A, Capital B and
Capital I hold solely junior subordinated deferrable interest debentures of the
parent company. Capital C holds solely coupon adjusted pass-through security
debentures of the parent company. Both the debentures and related income
statement effects are eliminated in Key's financial statements.

The parent company has entered into contractual arrangements which, taken
collectively, fully and unconditionally guarantee payment of: (i) accrued and
unpaid distributions required to be paid on the capital securities; (ii) the
redemption price with respect to any capital securities called for redemption by
the trusts; and (iii) payments due upon a voluntary or involuntary liquidation,
winding-up or termination of the trusts.


74                                        [Key Graphic] KEYCORP AND SUBSIDIARIES
                    
<PAGE>   43
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


The capital securities, common securities and related debentures are summarized
as follows:

<TABLE>
<CAPTION>
                                                                          INTEREST RATE            MATURITY
                                                           PRINCIPAL         OF CAPITAL          OF CAPITAL
                             CAPITAL          COMMON       AMOUNT OF     SECURITIES AND      SECURITIES AND
dollars in millions      SECURITIES(1)    SECURITIES     DEBENTURES(2)       DEBENTURES(3)       DEBENTURES
- -----------------------------------------------------------------------------------------------------------
<S>                      <C>              <C>            <C>             <C>                 <C> 
December 31, 1998
   Capital A                    $350             $11          $  361              7.826%               2026
   Capital B                     150               4             154              8.250                2026
   Capital C                     250               8             258              6.625                2029
   Capital I                     247               8             255              6.053                2028
- -----------------------------------------------------------------------------------------------------------
      Total                     $997             $31          $1,028              7.149%                 --
                                ====             ===          ======
- -----------------------------------------------------------------------------------------------------------
December 31, 1997               $750             $23          $  773              7.510%                 --
                                ====             ===          ======
- -----------------------------------------------------------------------------------------------------------
</TABLE>

(1) The capital securities are mandatorily redeemable upon the respective
    maturity dates of the debentures or upon earlier redemption as provided in
    the indenture. Each issue of capital securities carries an interest rate
    identical to that of the respective debenture. The interest rate related to
    the capital securities issued by Capital C may be adjusted upon the
    remarketing of the capital securities on the coupon adjustment date (June
    1, 1999). The capital securities issued by Capital A, Capital B and Capital
    I constitute minority interests in the equity accounts of consolidated
    subsidiaries and, therefore, qualify as Tier 1 capital under Federal
    Reserve Board Guidelines.

(2) The parent company has the right to redeem the debentures purchased by
    Capital A, Capital B, Capital C and Capital I: (i) in whole or in part, on
    or after December 1, 2006, December 15, 2006, June 1, 2009 and July 1,
    2008, respectively, (ii) in whole at any time within 90 days following the
    occurrence and during the continuation of a tax event or a capital
    treatment event (as defined in the applicable offering circular); and (iii)
    for Capital C, in whole or in part on the coupon adjustment date. If the
    debentures purchased by Capital A, Capital B or Capital C are redeemed
    prior to maturity, the redemption price will be expressed as a certain
    percentage of, or factor added to, the principal amount, plus any accrued
    but unpaid interest. If the debentures purchased by Capital I are redeemed
    prior to maturity, the redemption price will be equal to 100% of the
    principal amount of such debentures, plus any accrued but unpaid interest.

(3) The interest rates for Capital A, Capital B and Capital C are fixed
    interest rates. The interest rate for Capital I is a floating interest rate
    equal to three-month LIBOR plus 74 basis points and is repriced quarterly.
    The rates shown as the total at December 31, 1998 and 1997, are weighted
    average rates.


                            11. SHAREHOLDERS' EQUITY

COMMON SHARES

At the Annual Meeting of Shareholders held May 7, 1998, shareholders increased
the authorized number of Key Common Shares from 900,000,000 to 1,400,000,000
Common Shares. Additionally, on January 15, 1998, Key's Board of Directors voted
to cancel and retire all 1,400,000 authorized shares of Key's 10% Cumulative
Preferred Stock, Class A, none of which were outstanding.

Key effected a two-for-one stock split on March 6, 1998, by means of a 100%
stock dividend. Except where express reference is made to Common Shares on a
pre-split basis, all relevant Common Share amounts and per Common Share data in
this report have been adjusted to reflect the split.

The Board of Directors adopted a Shareholder Rights Plan in 1989 (and most
recently amended it in May 1997) under which each shareholder received one Right
for each Common Share of Key. Each Right represents the right to purchase a
Common Share of Key at a price of $82.50. The Rights become exercisable after a
person or group acquires 15% or more of the outstanding shares. Until the Rights
become exercisable, they will trade with the Common Shares, and any transfer of
the Common Shares will also constitute a transfer of associated Rights. When the
Rights become exercisable, they will begin to trade apart from the Common
Shares. After the occurrence of certain "Flip-In Events," each Right will become
the right to purchase a Common Share of Key for $1.00 (the par value per share),
and the Rights held by a 15% or more shareholder will become void. The parent
company may redeem these Rights at its option at $.005 per Right subject to
certain limitations. The Rights expire on May 14, 2007.

CAPITAL ADEQUACY

The parent company and its banking subsidiaries must meet specific capital
requirements imposed by banking industry regulators under the guidelines and
regulatory framework for "prompt corrective action." Failure to meet the
applicable capital requirements could result in regulatory enforcement actions
such as limitations on the ability to pay dividends, issuance of a regulatory
directive to increase capital, termination of Federal Deposit Insurance
Corporation ("FDIC") deposit insurance and (in severe cases) the appointment of
a conservator or receiver. Management believes that as of December 31, 1998, the
parent company and its banking subsidiaries met all necessary capital
requirements.

For purposes of applying the prompt corrective action framework, Federal bank
regulators group FDIC-insured depository institutions into the following five
categories based on certain capital ratios: "well capitalized," "adequately
capitalized," "under capitalized," "significantly undercapitalized" and
"critically undercapitalized." As of December 31, 1998 and 1997, the most recent
regulatory notification categorized each of the parent company's subsidiary
banks as "well capitalized," since they exceeded the well-capitalized
thresholds. Management believes no changes in condition or events have occurred
since the last regulatory notification which would result in changes to the
banks' categorizations. Although these provisions are not directly applicable to
bank holding companies, Key would qualify as "well capitalized" at December 31,
1998 and 1997, if the same provisions were applied to it. The FDIC-defined
capital categories may not constitute an accurate representation of the overall
financial condition or prospects of Key or its affiliates.


[Key Graphic] KEYCORP AND SUBSIDIARIES                                        75
<PAGE>   44
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


The following table presents Key and KeyBank N.A.'s actual capital amounts and
ratios, minimum capital amounts and ratios prescribed by regulatory guidelines
and capital amounts and ratios required to qualify as well capitalized under the
prompt corrective action provisions of the Federal Deposit Insurance Act.

<TABLE>
<CAPTION>
                                                                         TO MEET MINIMUM    TO QUALIFY AS WELL CAPITALIZED
                                                                        CAPITAL ADEQUACY        UNDER PROMPT CORRECTIVE
                                                      ACTUAL              REQUIREMENTS             ACTION PROVISIONS
                                                -----------------       -----------------   ------------------------------
dollars in millions                             AMOUNT      RATIO       AMOUNT      RATIO          AMOUNT      RATIO
- --------------------------------------------------------------------------------------------------------------------------
<S>                                             <C>         <C>         <C>          <C>    <C>                <C>
December 31, 1998

TOTAL CAPITAL TO NET RISK-ADJUSTED ASSETS
   Key                                          $8,731      11.69%      $5,973       8.00%            N/A        N/A
   KeyBank N.A                                   7,746      11.39        5,439       8.00          $6,799      10.00%

TIER 1 CAPITAL TO NET RISK-ADJUSTED ASSETS
   Key                                          $5,383       7.21%      $2,987       4.00%            N/A        N/A
   KeyBank N.A                                   5,291       7.78        2,720       4.00          $4,079       6.00%

TIER 1 CAPITAL TO AVERAGE ASSETS(1)
   Key                                          $5,383       6.95%      $3,099       4.00%            N/A        N/A
   KeyBank N.A                                   5,291       7.22        2,932       4.00          $3,665       5.00%
- --------------------------------------------------------------------------------------------------------------------------
December 31, 1997

TOTAL CAPITAL TO NET RISK-ADJUSTED ASSETS
   Key                                          $7,333      10.83%      $5,416       8.00%            N/A        N/A
   KeyBank N.A                                   6,854      10.80        5,083       8.00          $6,353      10.00%

TIER 1 CAPITAL TO NET RISK-ADJUSTED ASSETS
   Key                                          $4,504       6.65%      $2,708       4.00%            N/A        N/A
   KeyBank N.A                                   4,900       7.71        2,541       4.00          $3,812       6.00%

TIER 1 CAPITAL TO AVERAGE ASSETS(1)
   Key                                          $4,504       6.40%      $2,813       4.00%            N/A        N/A
   KeyBank N.A                                   4,900       7.30        2,685       4.00          $3,356       5.00%
- --------------------------------------------------------------------------------------------------------------------------
</TABLE>

(1) Also referred to as the leverage ratio. The regulatory Tier 1 leverage
    ratio standard prescribes a minimum ratio of 3%, although most banking
    organizations are expected to maintain ratios of at least 100 to 200 basis
    points above the minimum. 

N/A = Not Applicable


                                12. STOCK OPTIONS

Key's equity compensation plans provide the ability to grant stock options,
stock appreciation rights, limited stock appreciation rights, restricted stock
and performance shares to selected employees and directors. The plans' terms
stipulate that an option's exercise price may not be less than Key's Common
Share fair value at the grant date. Generally, the options expire no later than
ten years from their grant date. At December 31, 1998 and 1997, Common Shares
available for future grant totaled 9,049,032 and 8,761,276, respectively.
Approximately 3,701,200 of the options outstanding at December 31, 1998, may
vest after certain future performance targets are met. Key granted approximately
363,200 performance shares in 1998 and 3,658,000 in 1997. For all options
outstanding at December 31, 1998, the option price per share ranged from $4.13
to $40.72, and the weighted average remaining contractual life of the options
was 7.2 years.

The following table presents a summary of pertinent information with respect to
Key's stock options.

<TABLE>
<CAPTION>
                                                  1998                                1997
                                      -----------------------------      -----------------------------
                                                   WEIGHTED AVERAGE                   WEIGHTED AVERAGE
                                         OPTIONS   PRICE PER OPTION         OPTIONS   PRICE PER OPTION
- ------------------------------------------------------------------------------------------------------
<S>                                   <C>          <C>                   <C>          <C>   
Outstanding at beginning of year      22,296,568             $18.33      19,577,212             $14.44
Granted                                8,512,716              32.31       7,361,536              26.11
Assumed in acquisition                   416,652              16.61       1,073,404              12.98
Exercised                              3,049,295              14.53       4,988,660              13.11
Lapsed or cancelled                    1,108,629              25.12         726,924              20.38
- ------------------------------------------------------------------------------------------------------
Outstanding at end of year            27,068,012             $22.84      22,296,568             $18.33
- ------------------------------------------------------------------------------------------------------
Exercisable at end of year            11,993,163             $15.89      11,821,282             $14.33
- ------------------------------------------------------------------------------------------------------
</TABLE>

SFAS No. 123, "Accounting for Stock-Based Compensation," requires companies,
such as Key, that use the intrinsic value method to account for employee stock
options to provide pro forma disclosures of the net income and earnings per
share effect of applying the fair value method of accounting for stock options.
The fair value of options granted was estimated using the Black-Scholes option
pricing model, which was originally developed to estimate the fair value of
exchange-traded equity options which, unlike employee stock options, have no
vesting period or transferability restrictions. Several assumptions were used in
the model, including estimates of expected average option life, the future
dividends to be paid on Key Common Shares, Key Common Shares' price volatility
and the expected risk-free interest rate.


76                                        [Key Graphic] KEYCORP AND SUBSIDIARIES
<PAGE>   45
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


These assumptions were developed based on historical trends and current market
observations. Changes in the assumptions can materially affect the fair value
estimate. In its estimates, Key assumed an average option life of 4.3 years in
1998, 5.5 years in 1997 and 4.2 years in 1996; a future dividend yield of 2.9%,
3.2% and 4.4% in 1998, 1997 and 1996, respectively; share price volatility of
 .240 in 1998, .240 in 1997 and .175 in 1996; and a weighted average risk-free
interest rate of 5.1%, 6.4% and 5.4% in 1998, 1997 and 1996, respectively.

The following pro forma disclosures present the net income and earnings per
Common Share effect of applying the fair value method of accounting for stock
options estimated using the Black-Scholes option valuation model. The model
assumes that the estimated fair value of the options is amortized over the
options' vesting periods and would be included in personnel expense on the
income statement. Not all options vest within one year; therefore the pro forma
expense for the years shown may not be indicative of amounts reported in future
years.

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
in millions, except per share amounts              1998      1997      1996
- ----------------------------------------------------------------------------
<S>                                               <C>       <C>       <C>   
Net income                                        $  996    $  919    $  783
Net income -- pro forma                              981       913       780
Per Common Share:
   Net income                                     $ 2.25    $ 2.09    $ 1.69
   Net income -- pro forma                          2.22      2.08      1.68
   Net income assuming dilution                     2.23      2.07      1.67
   Net income assuming dilution -- pro forma        2.19      2.05      1.66
- ----------------------------------------------------------------------------
</TABLE>


                            13. RESTRUCTURING CHARGE

During the fourth quarter of 1996, the parent company recorded a $100 million
($66 million after tax, $.14 per basic and diluted Common Share) restructuring
charge in connection with strategic actions to be taken over the next year to
complete Key's transformation to a national bank-based financial services
company. The restructuring charge included accruals for expenses, primarily
consisting of severance payments ($54 million), consolidation costs related to
140 banking offices identified for closure ($18 million) and costs related to
the write-off of certain obsolete software previously developed for internal use
($28 million).

As of December 31, 1997, Key had completed all of the restructuring actions. As
of that date, Key had: (i) consolidated its banking subsidiaries (with the
exception of KeyBank USA and the exception of KeyBank New Hampshire, which was
merged into KeyBank N.A. on June 30, 1998) into one national banking
institution, (ii) consolidated all of the 140 KeyCenters identified for merger
into other KeyCenters, and (iii) reduced its employment base by more than the
projected target of 10% of the pre-restructuring charge employment base. Cash
payments for severance and for consolidation costs totaled $20 million and $2
million, respectively, in 1998 and $29 million and $3 million, respectively in
1997. Remaining restructuring charge accruals at December 31, 1998 and 1997,
totaled $3 million and $25 million, respectively.


                              14. EMPLOYEE BENEFITS

On December 31, 1998, Key adopted SFAS No. 132, "Employers' Disclosures about
Pensions and Other Postretirement Benefits." SFAS No. 132 supersedes the
disclosure requirements in SFAS No. 87, "Employers' Accounting for Pensions,"
SFAS No. 88, "Employers' Accounting for Settlements and Curtailments of Defined
Benefit Pension Plans and for Termination Benefits," and SFAS No. 106,
"Employers' Accounting for Postretirement Benefits Other Than Pensions." The
statement addresses disclosure issues only and does not change the measurement
or recognition provisions specified in the above statements. It standardizes
disclosure requirements for pensions and other postretirement benefits,
eliminates unnecessary disclosures and requires certain additional information.

PENSION PLANS

Net pension cost (income) for all funded and unfunded plans included the
following components.

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
in millions                             1998       1997       1996
- ------------------------------------------------------------------
<S>                                     <C>        <C>        <C> 
Service cost of benefits earned         $ 29       $ 29       $ 29
Interest cost on projected
   benefit obligation                     51         53         49
Expected return on plan assets           (80)       (69)       (60)
Amortization of unrecognized
   net transition assets                  (5)        (5)        (5)
Amortization of prior service cost         2          3          3
Amortization of losses                     2          5          5
- ------------------------------------------------------------------
   Net pension cost (income)            $ (1)      $ 16       $ 21
                                        ====       ====       ====
- ------------------------------------------------------------------
</TABLE>


Changes in the pension benefit obligation ("PBO") are summarized as follows:

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
in millions                                     1998          1997
- ------------------------------------------------------------------
<S>                                            <C>           <C>  
PBO at beginning of year                       $ 733         $ 715
Service cost                                      29            29
Interest cost                                     51            53
Plan amendments                                   --            (1)
Actuarial losses                                  25             5
Benefit payments                                 (87)          (68)
- ------------------------------------------------------------------
   PBO at end of year                          $ 751         $ 733
                                               =====         =====
- ------------------------------------------------------------------
</TABLE>


Changes in the fair value of plan assets ("FVA") are summarized as follows:

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
in millions                                    1998        1997
- ---------------------------------------------------------------
<S>                                           <C>         <C>  
FVA at beginning of year(1)                   $ 931       $ 785
Actual return on plan assets                     33         189
Employer contributions                           56          25
Benefit payments                                (87)        (68)
- ---------------------------------------------------------------
   FVA at end of year(1)                      $ 933       $ 931
                                              =====       =====
- ---------------------------------------------------------------
</TABLE>

(1) Consists primarily of listed stock and fixed income securities.

[Key Graphic] KEYCORP AND SUBSIDIARIES                                        77
<PAGE>   46
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


The funded status of the plans at the September 30 measurement date reconciled
to the amounts recognized in the consolidated balance sheets at December 31,
1998 and 1997, is as follows:

<TABLE>
<CAPTION>
DECEMBER 31,
in millions                                                  1998          1997
- --------------------------------------------------------------------------------
<S>                                                         <C>           <C>  
Funded status(1)                                            $ 182         $ 198
Unrecognized net (gain) loss                                   32           (39)
Unrecognized prior service (benefit) cost                      (1)            2
Unrecognized net transition asset                             (12)          (16)
Benefits paid subsequent to measurement date                    2             1
- --------------------------------------------------------------------------------
   Prepaid pension cost                                     $ 203         $ 146
                                                            =====         =====
- --------------------------------------------------------------------------------
</TABLE>
(1) The excess of the FVA over the PBO.


Key provides certain non-qualified supplemental executive retirement programs
which are unfunded. The PBO and accumulated benefit obligation ("ABO") for these
unfunded plans were $116 million and $103 million, respectively, as of December
31, 1998, and $101 million and $89 million, respectively, as of December 31,
1997.

Weighted average rates assumed in determining the actuarial present value of
benefit obligations and net pension cost (income) are as follows:

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,                    1998            1997            1996
- --------------------------------------------------------------------------------
<S>                                        <C>             <C>             <C>  
Discount rate                              6.50%           7.25%           7.75%
Compensation increase rate                 4.22            4.20            4.17
Long-term rate of return                   9.75            9.50            9.50
- --------------------------------------------------------------------------------
</TABLE>


OTHER POSTRETIREMENT BENEFIT PLANS

Key sponsors a postretirement healthcare plan which is contributory, with
retirees' contributions adjusted annually to reflect certain cost-sharing
provisions and benefit limitations. Key also sponsors life insurance plans,
covering certain grandfathered employees, which are principally noncontributory.

Net postretirement benefits cost included the following components.

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
in millions                                        1998         1997        1996
- --------------------------------------------------------------------------------
<S>                                                <C>          <C>         <C> 
Service cost of benefits earned                    $  3         $  3        $  3
Interest cost on accumulated
   postretirement benefit obligation                  7            8           7
Expected return on plan assets                       (1)          --          --
Amortization of transition obligation                 5            5           5
- --------------------------------------------------------------------------------
   Net postretirement benefits cost                $ 14         $ 16        $ 15
                                                   ====         ====        ====
- --------------------------------------------------------------------------------
</TABLE>

Changes in the accumulated postretirement benefit obligation ("APBO") are
summarized as follows:

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
in millions                                               1998             1997
- --------------------------------------------------------------------------------
<S>                                                      <C>              <C>  
APBO at beginning of year                                $ 108            $ 104
Service cost                                                 3                3
Interest cost                                                7                8
Plan participants' contributions                             2                2
Actuarial losses                                             6                9
Plan changes                                                --               (7)
Benefit payments                                           (12)             (11)
- --------------------------------------------------------------------------------
   APBO at end of year                                   $ 114            $ 108
                                                         =====            =====
- --------------------------------------------------------------------------------
</TABLE>


Changes in the FVA are summarized as follows:

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
in millions                                                 1998            1997
- --------------------------------------------------------------------------------
<S>                                                         <C>             <C>   
FVA at beginning of year                                     $10              --
Employer contributions                                         9             $ 9
Actual return on plan assets                                   1               1
- --------------------------------------------------------------------------------
   FVA at end of year                                        $20             $10
                                                             ===             ===
- --------------------------------------------------------------------------------
</TABLE>


The funded status of the plans at the September 30 measurement date reconciled
to the amounts recognized in the consolidated balance sheets at December 31,
1998 and 1997, is as follows:

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
in millions                                                 1998           1997
- --------------------------------------------------------------------------------
<S>                                                         <C>            <C>  
Funded status(1)                                            $(94)          $(98)
Unrecognized net (gain) loss                                   1             (5)
Unrecognized prior service cost                                1              1
Unrecognized transition obligation                            65             70
Contributions/benefits paid subsequent
   to measurement date                                        13             11
- --------------------------------------------------------------------------------
   Net amount recognized                                    $(14)          $(21)
                                                            ====           ====
- --------------------------------------------------------------------------------
</TABLE>
(1) The excess of the APBO over the FVA.

The assumed 1999 weighted average healthcare cost trend rate was 6.8% for both
Medicare-eligible retirees and non-Medicare eligible retirees. The rate is
assumed to decrease gradually to 5.5% by the year 2003 and remain constant
thereafter. Increasing or decreasing the assumed healthcare cost trend rates by
one percentage point each future year would not have a material impact on the
net postretirement benefits cost and obligations due to cost-sharing provisions
and benefit limitations in the related postretirement plan.

Weighted average rates used in determining the APBO and the net postretirement
benefits cost are as follows:

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,                    1998            1997            1996
- --------------------------------------------------------------------------------
<S>                                        <C>             <C>             <C>  
Discount rate                              6.50%           7.25%           7.75%
Long-term rate of return                   9.50            9.50            9.50
- --------------------------------------------------------------------------------
</TABLE>


EMPLOYEE 401(K) SAVINGS PLAN

Substantially all of Key's employees are covered under a savings plan that is
qualified under Section 401(k) of the Internal Revenue Code. Under provisions of
this plan, employees may contribute 1% to 10% of eligible compensation, with up
to 6% being eligible for matching contributions in the form of Key Common
Shares. The plan also permits a discretionary profit sharing component to be
distributed by Key. Total expense associated with the plan was $39 million, $41
million and $40 million in 1998, 1997 and 1996, respectively.


78                                        [Key Graphic] KEYCORP AND SUBSIDIARIES
<PAGE>   47
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


                                15. INCOME TAXES

Income taxes included in the consolidated statements of income are presented
below and have been provided using the liability method. Key files a
consolidated Federal income tax return.

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
in millions                                       1998         1997         1996
- --------------------------------------------------------------------------------
<S>                                               <C>          <C>          <C> 
Currently payable:
   Federal                                        $147         $265         $239
   State                                            11           22            9
- --------------------------------------------------------------------------------
                                                   158          287          248
Deferred:
   Federal                                         296          122           89
   State                                            29           17           23
- --------------------------------------------------------------------------------
                                                   325          139          112
- --------------------------------------------------------------------------------
   Total income tax expense(1,2)                  $483         $426         $360
                                                  ====         ====         ====
- --------------------------------------------------------------------------------
</TABLE>
(1) Income tax expense on securities transactions totaled $3 million, $.4
    million and $.3 million in 1998, 1997 and 1996, respectively.

(2) Income tax expense excludes equity- and gross receipts-based taxes which
    are assessed in lieu of an income tax in certain states in which Key
    operates. These taxes are included in noninterest expense and totaled $39
    million, $36 million and $35 million in 1998, 1997 and 1996, respectively.

Significant components of Key's deferred tax assets and liabilities are as
follows:

<TABLE>
<CAPTION>
DECEMBER 31,
in millions                                                   1998          1997
- --------------------------------------------------------------------------------
<S>                                                         <C>           <C>   
Provision for loan losses                                   $  332        $  327
Restructuring charge                                             5            21
Write-down of OREO                                              20            24
Other                                                           88            74
- --------------------------------------------------------------------------------
   Total deferred tax assets                                   445           446

Leasing income reported using the operating
   method for tax purposes                                   1,375         1,031
Net unrealized securities gains                                 19             3
Depreciation                                                    14            20
Other                                                           27            63
- --------------------------------------------------------------------------------
   Total deferred tax liabilities                            1,435         1,117
- --------------------------------------------------------------------------------
   Net deferred tax liabilities                             $  990        $  671
                                                            ======        ======
- --------------------------------------------------------------------------------
</TABLE>


The differences between income tax expense and the amount computed by applying
the statutory Federal tax rate to income before income taxes are as follows:

<TABLE>
<CAPTION>
YEAR ENDED DECEMBER 31,
in millions                                                           1998        1997        1996
- --------------------------------------------------------------------------------------------------
<S>                                                                  <C>         <C>         <C>  
Income before income taxes times 35% statutory Federal tax rate      $ 518       $ 471       $ 400
State income tax, net of Federal tax benefit                            26          25          21
Amortization of non-deductible intangibles                              24          19          16
Tax-exempt interest income                                             (23)        (27)        (30)
Corporate owned life insurance income                                  (38)        (30)        (22)
Tax credits                                                            (22)        (26)        (17)
Other                                                                   (2)         (6)         (8)
- --------------------------------------------------------------------------------------------------
   Total income tax expense                                          $ 483       $ 426       $ 360
                                                                     =====       =====       =====
- --------------------------------------------------------------------------------------------------
</TABLE>


          16. COMMITMENTS, CONTINGENT LIABILITIES AND OTHER DISCLOSURES

LEGAL PROCEEDINGS

In the ordinary course of business, Key is subject to legal actions which
involve claims for substantial monetary relief. Based on information presently
known to management and Key's counsel, management does not believe that there
exists any legal action to which KeyCorp or any of its subsidiaries is a party,
or of which their properties are the subject, that, individually or in the
aggregate, will have a material adverse effect on the financial condition of
Key.

RESTRICTIONS ON CASH, DUE FROM BANKS, SUBSIDIARY
DIVIDENDS AND LENDING ACTIVITIES

Under the provisions of the Federal Reserve Act, depository institutions are
required to maintain certain average balances in the form of cash or
noninterest-bearing balances with the Federal Reserve Bank. Average reserve
balances aggregating $572 million in 1998 were maintained in fulfillment of
these requirements.

The principal source of cash flows for the parent company, including cash flows
to pay dividends on its Common Shares and to service its debt, is dividends from
its banking and other subsidiaries. Various Federal and state statutory and
regulatory provisions limit the amount of dividends that may be paid to the
parent company by its banking subsidiaries without regulatory approval. Under
the laws, regulations and other restrictions applicable to the parent company's
banking subsidiaries, at December 31, 1998, such subsidiaries could have
declared dividends estimated to be $1.0 billion in the aggregate, without
obtaining prior regulatory approval.

Loans and advances from banking subsidiaries to the parent company are also
limited by law and are required to be collateralized.

OBLIGATIONS UNDER NONCANCELABLE LEASES

At December 31, 1998, Key's affiliates were obligated under noncancelable leases
for land and buildings and for other property, consisting principally of data
processing equipment. Rental expense under all operating leases totaled $132
million in 1998, $118 million in 1997 and $126 million in 1996. Minimum future
rental payments under noncancelable leases at December 31, 1998, were as
follows: 1999 -- $143 million; 2000 -- $122 million; 2001 -- $101 million; 2002
- -- $88 million; 2003 -- $79 million; and all subsequent years -- $495 million.


[Key Graphic] KEYCORP AND SUBSIDIARIES                                        79
<PAGE>   48
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


               17. FAIR VALUE DISCLOSURES OF FINANCIAL INSTRUMENTS

The carrying amount and estimated fair value of Key's financial instruments are
as follows:

<TABLE>
<CAPTION>
DECEMBER 31,                                      1998                      1997
                                        ---------------------     ---------------------
                                        CARRYING         FAIR     CARRYING         FAIR
in millions                               AMOUNT        VALUE       AMOUNT        VALUE
- ---------------------------------------------------------------------------------------
<S>                                     <C>           <C>         <C>           <C>    
ASSETS
Cash and short-term investments(1)       $ 5,270      $ 5,270      $ 5,579      $ 5,579
Securities available for sale(2)           5,278        5,278        7,708        7,708
Investment securities(2)                     976        1,004        1,230        1,262
Loans, net of allowance(3)                61,112       62,427       52,480       53,322

LIABILITIES
Deposits with no stated maturity(1)      $26,363      $26,363      $25,503      $25,503
Time deposits(4)                          16,220       16,312       19,570       19,692
Short-term borrowings(1)                  14,196       14,196       12,946       12,946
Long-term debt(4)                         12,967       13,447        7,446        7,408

CAPITAL SECURITIES(4)                        997        1,034          750          776
- ---------------------------------------------------------------------------------------
</TABLE>

Valuation Methods and Assumptions
- ---------------------------------
(1) Fair value equals or approximates carrying amount.

(2) Fair values of securities available for sale and investment securities
    generally were based on quoted market prices. Where quoted market prices
    were not available, fair values were based on quoted market prices of
    similar instruments.

(3) Fair values of certain loans were estimated using discounted cash flow
    models. Certain residential real estate loans and education loans held for
    sale were valued based on quoted market prices of similar loans offered or
    sold in recent sales or securitization transactions. Lease financing
    receivables, although excluded from the scope of SFAS No. 107 "Disclosures
    About Fair Value of Financial Instruments," and mortgage loans held for
    sale were included in the estimated fair value of loans at their carrying
    amounts.

(4) Fair values of time deposits, long-term debt and capital securities were
    estimated based on discounted cash flows.

The estimated fair values of credit card receivables, residential real estate
mortgage loans and deposits do not take into account the fair values of
long-term customer relationships, which are integral parts of the related
financial instruments. The disclosed estimated fair values of such instruments
would increase significantly if the fair values of the long-term relationships
were considered.

For financial instruments with a remaining average life to maturity of less than
six months, carrying amounts were used as an approximation of fair values. The
use of different assumptions (e.g., discount rates and cash flow estimates) and
estimation methods could have a significant effect on fair value amounts.
Accordingly, the estimates presented herein are not necessarily indicative of
the amounts that could be realized in a current market exchange. Because SFAS
No. 107 excludes certain financial instruments and all nonfinancial instruments
from its disclosure requirements, any aggregation of the fair value amounts
presented would not represent the underlying value of Key.

Interest rate swaps, caps and floors were valued based on discounted cash flow
models and had an aggregate fair value of $245 million and $152 million at
December 31, 1998 and 1997, respectively. Foreign exchange forward contracts,
which were valued based on quoted market prices, had a fair value which
approximated their carrying amount at December 31, 1998 and 1997. Off-balance
sheet financial instruments, including their fair values, are discussed in
greater detail in the following Note 18, Financial Instruments with Off-Balance
Sheet Risk.


              18. FINANCIAL INSTRUMENTS WITH OFF-BALANCE SHEET RISK

Key, mainly through its lead bank (KeyBank N.A.), is party to various financial
instruments with off-balance sheet risk. It uses these financial instruments in
the normal course of business to meet the financing needs of its customers and
to manage its exposure to market risk. Market risk includes the possibility that
Key's net interest income will be adversely affected as a result of changes in
interest rates or other economic factors. The primary financial instruments used
include commitments to extend credit, standby and commercial letters of credit,
interest rate swaps, caps and floors, futures and foreign exchange forward
contracts. All of the interest rate swaps, caps and floors, and foreign exchange
forward contracts held are over-the-counter instruments. These financial
instruments may be used for lending-related, asset and liability management and
trading purposes, as discussed in the remainder of this note. In addition to the
market risk inherent in the use of these financial instruments, each contains an
element of credit risk. Credit risk is the possibility that Key will incur a
loss due to a counterparty's failure to meet its contractual obligations.

FINANCIAL INSTRUMENTS HELD OR ISSUED
FOR LENDING-RELATED PURPOSES

These instruments involve, to varying degrees, credit risk in addition to
amounts recognized in Key's balance sheet. Key mitigates its exposure to credit
risk through internal controls over the extension of credit. These controls
include the process of credit approval and review, the establishment of credit
limits and, when deemed necessary, securing collateral.

Key's commitments to extend credit are agreements with customers to provide
financing at predetermined terms as long as the customer continues to meet
specified criteria. Loan commitments serve to meet the financing needs of
customers and generally carry variable rates of interest, have fixed expiration
dates or other termination clauses, and may require the payment of fees. Since
the commitments may expire without being drawn upon, the total amount of the
commitments does not necessarily represent the future cash outlay to be made by
Key.


80                                        [Key Graphic] KEYCORP AND SUBSIDIARIES
<PAGE>   49
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


The credit-worthiness of each customer is evaluated on a case-by-case basis. The
estimated fair values of these commitments and standby letters of credit
discussed below are not material. Key does not have any significant
concentrations of credit risk.

The following is a summary of the contractual amount of each class of
lending-related, off-balance sheet financial instrument outstanding wherein
Key's maximum possible accounting loss equals the contractual amount of the
instruments.

<TABLE>
<CAPTION>
DECEMBER 31,
in millions                                       1998         1997
- --------------------------------------------------------------------
<S>                                             <C>          <C>    
Loan commitments:
   Credit card lines                            $ 6,320      $ 8,205
   Home equity                                    4,347        3,977
   Commercial real estate and construction        2,046        1,073
   Commercial and other                          20,995       15,867
- --------------------------------------------------------------------
      Total loan commitments                     33,708       29,122

Other commitments:
   Standby letters of credit                      1,834        1,431
   Commercial letters of credit                     138          109
   Loans sold with recourse                          21           27
- --------------------------------------------------------------------
      Total loan and other commitments          $35,701      $30,689
                                                =======      =======
- --------------------------------------------------------------------
</TABLE>

Standby letters of credit enhance the credit-worthiness of Key's customers by
assuring the customers' financial performance to third parties in connection
with specified transactions. Amounts drawn under standby letters of credit
generally carry variable rates of interest, and the credit risk involved is
essentially the same as that involved in the extension of loan facilities.

FINANCIAL INSTRUMENTS HELD OR ISSUED FOR ASSET
AND LIABILITY MANAGEMENT PURPOSES

Key manages its exposure to interest rate risk, in part, by using off-balance
sheet financial instruments, commonly referred to as derivatives. Instruments
used for this purpose modify the repricing or maturity characteristics of
specified on-balance sheet assets and liabilities. The instruments must be both
effective at reducing the risk associated with the exposure being managed, and
designated as a risk management transaction at the inception of the derivative
contract. In addition, to be considered effective, a high degree of interest
rate correlation must exist between the derivative and the specified assets or
liabilities being managed at inception and over the life of the derivative
contract. Primary among the financial instruments used by Key to manage exposure
to interest rate risk are interest rate swaps, caps and floors, otherwise
referred to as portfolio swaps, caps and floors. In addition, Key uses
treasury-based interest rate locks to manage the risk associated with
anticipated loan securitizations.

The following table summarizes the notional amount, fair value, maturity,
weighted average rate received and paid, and weighted average strike rate for
the various types of portfolio swaps, caps and floors used by Key.

<TABLE>
<CAPTION>
                                                                                 DECEMBER 31, 1998                        
                                                        ----------------------------------------------------------------  
                                                                                              WEIGHTED AVERAGE RATE
                                                        NOTIONAL       FAIR   MATURITY   -------------------------------  
dollars in millions                                       AMOUNT      VALUE     (YEARS)  RECEIVE     PAY      STRIKE      
- --------------------------------------------------------------------------------------------------------------------------
<S>                                                     <C>           <C>     <C>        <C>        <C>       <C>         
Interest rate swaps:
   Receive fixed/pay variable-indexed amortizing(1)      $   311      $   4         .8      7.16%   5.26%       N/A       
   Receive fixed/pay variable -- conventional              4,325        223        4.7      6.38    5.30        N/A       
   Pay fixed/receive variable -- conventional              4,872        (68)       4.1      5.60    5.87        N/A       
   Pay fixed/receive variable -- forward starting             10         --        9.4      7.18    7.68        N/A       
   Basis swaps                                             2,872         19        2.0      5.28    5.25        N/A       
- --------------------------------------------------------------------------------------------------------------------------
      Total                                               12,390        178         --      5.84%   5.52%        --       

Interest rate caps, collars and corridors:
   Caps purchased -- one- to three-month
     LIBOR-based(2)                                        3,175          3        1.1       N/A     N/A        5.84%     
   Collar -- one- to three-month LIBOR-based                 250         (1)       2.1       N/A     N/A    4.75 TO 6.50  
   Collar -- thirty-year U.S. Treasury-based                 250        (24)        .4       N/A     N/A    5.83 TO 8.02  
   1% payout corridor(3)                                     200         --         .9       N/A     N/A    6.00 TO 7.00  
- --------------------------------------------------------------------------------------------------------------------------
      Total                                                3,875        (22)        --        --      --         --       
- --------------------------------------------------------------------------------------------------------------------------
      Total                                              $16,265      $ 156         --        --      --         --       
                                                         =======      =====                                               
- --------------------------------------------------------------------------------------------------------------------------
</TABLE>


<TABLE>
<CAPTION>
                                                        DECEMBER 31, 1997 
                                                        ----------------- 
                                                                          
                                                         NOTIONAL   FAIR  
dollars in millions                                        AMOUNT  VALUE  
- ------------------------------------------------------------------------  
<S>                                                      <C>       <C>    
Interest rate swaps:                                                      
   Receive fixed/pay variable-indexed amortizing(1)       $ 3,449  $  12  
   Receive fixed/pay variable -- conventional               3,626    100  
   Pay fixed/receive variable -- conventional               2,990     (7) 
   Pay fixed/receive variable -- forward starting              --     --  
   Basis swaps                                              1,110     (3) 
- ------------------------------------------------------------------------  
      Total                                                11,175    102  
                                                                          
Interest rate caps, collars and corridors:                                
   Caps purchased -- one- to three-month                                  
     LIBOR-based(2)                                         2,845     11  
   Collar -- one- to three-month LIBOR-based                  100     --  
   Collar -- thirty-year U.S. Treasury-based                  250    (15) 
   1% payout corridor(3)                                      200      1  
- ------------------------------------------------------------------------  
      Total                                                 3,395     (3) 
- ------------------------------------------------------------------------  
      Total                                               $14,570  $  99  
                                                          =======  =====  
- ------------------------------------------------------------------------  
</TABLE>

(1) Maturity is based upon expected average lives rather than contractual terms.

(2) Includes $200 million and $1.0 billion of forward-starting caps as of
    December 31, 1998 and 1997, respectively. 

(3) Payout is indexed to three-month LIBOR. 

N/A = Not Applicable

Interest rate swap contracts involve the exchange of interest payments
calculated based on an agreed-upon amount (notional amount) and are generally
used to mitigate Key's exposure to interest rate risk on certain loans,
deposits, short-term borrowings and long-term debt. Interest rate caps and
floors involve the payment of a premium by the buyer to the seller for the right
to receive an interest differential equal to the difference between the current
interest rate and an agreed-upon interest rate ("strike rate") applied to a
notional amount. Key generally purchases caps, enters into collars (a
combination of simultaneously purchasing a cap and selling a floor), and enters
into corridors (a combination of simultaneously purchasing a cap at a specified
strike rate and selling a cap at a higher strike rate) to manage the risk of
adverse movements in interest rates on specified long-term debt and short-term
borrowings. The notional amount associated with the execution of swaps, caps and
floors is significantly greater than the amount at risk.


[Key Graphic] KEYCORP AND SUBSIDIARIES                                        81
<PAGE>   50
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


Credit risk on swaps, caps and floors results from the possibility that the
counterparty will not meet the terms of the contract and is measured as the cost
of replacing, at current market rates, contracts in an unrealized gain position.
To mitigate this risk, Key deals exclusively with counterparties with high
credit ratings. With regard to its swap contracts, Key generally enters into
bilateral collateral and master netting arrangements. These agreements include
legal rights of setoff that provide for the net settlement of the subject
contracts with the same counterparty in the event of default. In addition, the
credit risk exposure to the counterparty on each interest rate swap is monitored
by a credit committee. Based upon credit reviews of the counterparties, limits
on Key's total credit exposure with each counterparty and the amount of
collateral required, if any, are determined. At December 31, 1998, Key had 41
different counterparties to portfolio swaps and swaps entered into to offset the
risk of customer swaps. Key had aggregate credit exposure of $149 million to 16
of these counterparties, with the largest credit exposure to an individual
counterparty amounting to $44 million. As of the same date, Key's aggregate
credit exposure on its interest rate caps and floors totaled $5 million. Based
on management's assessment as of December 31, 1998, all counterparties were
expected to meet their obligations. Portfolio swaps (including the impact of
both the spread on the swap portfolio and the amortization of deferred gains and
losses resulting from terminated swaps) and portfolio caps and floors increased
net interest income by $23 million in 1998 and $64 million in 1997.

Conventional interest rate swap contracts involve the receipt of amounts based
on a fixed or variable rate in exchange for payments based on variable or fixed
rates, without an exchange of the underlying notional amount. Under an indexed
amortizing swap contract, the notional amount remains constant for a specified
period of time after which, based upon the level of an index at each review
date, the swap contract will mature, the notional amount will begin to amortize,
or the swap will continue in effect until its contractual maturity. Otherwise,
the characteristics of these swaps are similar to those of conventional swap
contracts. At December 31, 1998, Key was party to $138 million and $173 million
of indexed amortizing swaps that used a LIBOR index and a Constant Maturity
Treasuries ("CMT") index, respectively, for the review date measurement. Under
basis swap contracts, interest payments based on different floating indices are
exchanged.

Based on the weighted average rates in effect at December 31, 1998, the spread
on portfolio swaps, excluding the amortization of net deferred gains on
terminated swaps, provided a positive impact on net interest income (since the
weighted average rate received exceeded the weighted average rate paid by 32
basis points). The aggregate fair value of $178 million at the same date was
derived through the use of discounted cash flow models, which contemplate
interest rates using the applicable forward yield curve, and represents an
estimate of the unrealized gain that would be recognized if the portfolio were
to be liquidated at that date.

Interest from portfolio swaps is recognized on an accrual basis over the lives
of the respective contracts as an adjustment of the interest income or expense
of the asset or liability whose risk is being managed. Gains and losses realized
upon the termination of interest rate swaps prior to maturity are deferred as an
adjustment to the carrying amount of the asset or liability. The deferred gain
or loss is amortized using the straight-line method over the shorter of the
projected remaining life of the related contract at its termination or the
underlying asset or liability. During 1998, swaps with a notional amount of $642
million were terminated, resulting in a net deferred loss of $1 million. During
1997, swaps with a notional amount of $220 million were terminated, resulting in
no deferred gain or loss. At December 31, 1998, Key had a net deferred swap gain
of $12 million with a weighted average life of 4.4 years related to the
management of debt and a net deferred loss of $1 million with a weighted average
life of 7.8 years related to the management of loans.

FINANCIAL INSTRUMENTS HELD OR ISSUED FOR TRADING PURPOSES

Key also uses interest rate swaps, caps and floors, and futures contracts for
dealer activities (which are generally limited to the banks' commercial loan
customers) and enters into other positions with third parties that are intended
to mitigate the interest rate risk of the customer positions. Interest rate swap
contracts entered into with customers are typically limited to conventional
swaps, as previously described. The customer swaps, caps and floors, and
futures, as well as the third-party positions, are recorded at their estimated
fair values, and adjustments to fair value are included in investment banking
and capital markets income on the income statement.

Foreign exchange forward contracts are used by Key to accommodate the business
needs of its customers and for proprietary trading purposes. These contracts
provide for the delayed delivery or purchase of foreign currency. The foreign
exchange risk associated with such contracts is mitigated by entering into other
foreign exchange contracts with third parties. Adjustments to the fair value of
all such foreign exchange forward contracts are included in investment banking
and capital markets income on the income statement.

Key also enters into treasury options and treasury futures options for
proprietary trading purposes. Adjustments to the fair value of all such options
are included in investment banking and capital markets income on the income
statement.

At December 31, 1998, credit exposure from financial instruments held or issued
for trading purposes was limited to the aggregate fair value of each contract
with a positive fair value, or $495 million. The risk of counterparties
defaulting on their obligations is monitored on an ongoing basis. Key contracts
with counterparties with high credit ratings and enters into master netting
agreements when possible in an effort to manage credit risk.

Trading income recognized on interest rate, foreign exchange forward and
treasury-based option contracts totaled $65 million, $22 million and $6 million,
respectively, for 1998. In 1997, trading income recognized on these instruments
was $32 million, $16 million and zero, respectively.

A summary of the notional amount and the respective fair value of derivative
financial instruments held or issued for trading purposes at December 31, 1998,
and on average for the year then ended, is presented on page 83. The positive
fair values represent assets to Key and are recorded in other assets, while the
negative fair values represent liabilities and are recorded in other liabilities
on the balance sheet. The $19.2 billion notional amount of interest rate swaps
presented in the table includes $9.3 billion of customer swaps that receive a


82                                        [Key Graphic] KEYCORP AND SUBSIDIARIES
<PAGE>   51
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


fixed rate and pay a variable rate, $6.8 billion of customer swaps that pay a
fixed rate and receive a variable rate and $3.1 billion of basis swaps. As of
December 31, 1998, the customer swaps had an average expected life of 6.4 years,
carried a weighted average rate received of 6.09% and had a weighted average
rate paid of 5.99%. Also included in the table is a trading swap with a notional
amount of $290 million and a cap purchased and a cap sold, each with a notional
amount of $281 million. These instruments were executed in connection with the
residual interest retained in the securitization of certain home equity loans. 
The trading swap pays a fixed rate and receives a variable rate. As of December
31, 1998, this swap had an expected life of 3.2 years, carried a rate received
of 5.22% and had a rate paid of 5.06%.

<TABLE>
<CAPTION>
                                         DECEMBER 31, 1998        YEAR ENDED DECEMBER 31, 1998
                                        --------------------     ------------------------------
                                        NOTIONAL        FAIR             AVERAGE        AVERAGE
in millions                               AMOUNT       VALUE     NOTIONAL AMOUNT     FAIR VALUE
- -----------------------------------------------------------------------------------------------
<S>                                     <C>           <C>        <C>                 <C>    
Interest rate contracts:
   Swap assets                           $11,534      $   363            $ 9,646        $   248
   Swap liabilities                        7,657         (274)             5,291           (162)
   Caps and floors purchased                 674            4                647              2
   Caps and floors sold                      849           (4)               820             (2)
   Futures purchased                         551           (5)               631              3
   Futures sold                           17,527           (7)            10,411             (9)

Foreign exchange forward contracts:
   Assets                                $ 1,387      $    52            $ 1,122        $    38
   Liabilities                             1,140          (43)             1,038            (34)

Treasury-based option contracts:
   Options purchased                     $ 3,591      $    76            $ 4,421        $    59
   Options sold                            4,475          (67)             4,392            (60)
- -----------------------------------------------------------------------------------------------
</TABLE>


            19. CONDENSED FINANCIAL INFORMATION OF THE PARENT COMPANY

<TABLE>
<CAPTION>
CONDENSED BALANCE SHEETS
DECEMBER 31,
in millions                                                   1998          1997
- --------------------------------------------------------------------------------
<S>                                                         <C>           <C>   
ASSETS
Interest-bearing deposits with KeyBank N.A.                 $  314        $  279
Loans and advances to subsidiaries:
   Banks and bank holding companies                             99            98
   Nonbank subsidiaries                                        324           418
- --------------------------------------------------------------------------------
                                                               423           516
Investment in subsidiaries:
   Banks and bank holding companies                          6,982         6,194
   Nonbank subsidiaries                                        889           396
- --------------------------------------------------------------------------------
                                                             7,871         6,590
Other assets                                                   437           376
- --------------------------------------------------------------------------------
   Total assets                                             $9,045        $7,761
                                                            ======        ======

LIABILITIES
Accrued interest and other liabilities                      $  410        $  226
Long-term debt:
   Subsidiary trusts                                         1,028           773
   Unaffiliated companies                                    1,440         1,581
- --------------------------------------------------------------------------------
                                                             2,468         2,354
- --------------------------------------------------------------------------------
   Total liabilities                                         2,878         2,580

SHAREHOLDERS' EQUITY(1)                                      6,167         5,181
- --------------------------------------------------------------------------------
   Total liabilities and shareholders' equity               $9,045        $7,761
                                                            ======        ======
- --------------------------------------------------------------------------------
</TABLE>

(1) See page 63 for the parent company's Statements of Changes in Shareholders'
    Equity.


[Key Graphic] KEYCORP AND SUBSIDIARIES                                       83
<PAGE>   52
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


<TABLE>
<CAPTION>
CONDENSED STATEMENTS OF INCOME
YEAR ENDED DECEMBER 31,
in millions                                                   1998         1997         1996
- --------------------------------------------------------------------------------------------
<S>                                                        <C>          <C>          <C>    
INCOME
Dividends from subsidiaries:
   Banks and bank holding companies                        $   600      $   180      $ 1,012
   Nonbank subsidiaries                                         11           28           15
Management fees and interest income from subsidiaries           40           51           50
Other income                                                    20           62           16
- --------------------------------------------------------------------------------------------
                                                               671          321        1,093

EXPENSES
Interest on long-term debt with subsidiary trusts               67           50            3
Interest on other borrowed funds                                94          100          122
Restructuring charge                                            --           --          100
Personnel and other expenses                                    87           68           63
- --------------------------------------------------------------------------------------------
                                                               248          218          288
Income before income tax benefit and equity in
   net income less dividends from subsidiaries                 423          103          805
Income tax benefit                                              83           43           84
- --------------------------------------------------------------------------------------------
                                                               506          146          889
Equity in net income less dividends from subsidiaries          490          773         (106)
- --------------------------------------------------------------------------------------------
NET INCOME                                                 $   996      $   919      $   783
                                                           =======      =======      =======
- --------------------------------------------------------------------------------------------
</TABLE>


<TABLE>
<CAPTION>
CONDENSED STATEMENTS OF CASH FLOW
YEAR ENDED DECEMBER 31,
in millions                                                                               1998          1997          1996
- --------------------------------------------------------------------------------------------------------------------------
<S>                                                                                    <C>           <C>           <C>    
OPERATING ACTIVITIES
Net income                                                                             $   996       $   919       $   783
Adjustments to reconcile net income to net cash provided by operating activities:
   Amortization of intangibles                                                               3             6             9
   Gain on sale of subsidiary                                                               --           (53)           (8)
   Deferred income taxes                                                                   (13)           (2)          (31)
   Equity in net income less dividends from subsidiaries                                  (490)         (773)          106
   Net (increase) decrease in other assets                                                  (2)          (19)            2
   Net increase (decrease) in other liabilities                                             79            25            (5)
   Net increase (decrease) in accrued restructuring charge                                 (22)          (75)          100
   Other operating activities, net                                                          17            14            72
- --------------------------------------------------------------------------------------------------------------------------
NET CASH PROVIDED BY OPERATING ACTIVITIES                                                  568            42         1,028
INVESTING ACTIVITIES
Proceeds from prepayments and maturities of investment securities                           --            18             8
Purchases of securities available for sale                                                 (13)           (2)           (4)
Proceeds from prepayments and maturities of securities available for sale                    5             2             4
Net (increase) decrease in interest-bearing deposits                                       (35)          479          (405)
Net increase in loans and advances to subsidiaries                                        (128)          (98)         (138)
Proceeds from sale of subsidiary                                                            --           135           164
(Increase) decrease in investments in subsidiaries                                          14           125           (80)
- --------------------------------------------------------------------------------------------------------------------------
NET CASH PROVIDED BY (USED IN) INVESTING ACTIVITIES                                       (157)          659          (451)
FINANCING ACTIVITIES
Net increase in short-term borrowings                                                       92            --            --
Net proceeds from issuance of long-term debt                                               255           258         1,062
Payments on long-term debt                                                                (138)          (99)         (605)
Loan payment received from ESOP trustee                                                      8             7             2
Redemption of 10% Cumulative Preferred Stock                                                --            --          (160)
Purchases of treasury shares                                                              (256)         (563)         (617)
Proceeds from issuance of common stock pursuant to employee
   benefit and dividend reinvestment plans                                                  44            65            98
Cash dividends                                                                            (416)         (369)         (357)
- --------------------------------------------------------------------------------------------------------------------------
NET CASH USED IN FINANCING ACTIVITIES                                                     (411)         (701)         (577)
- --------------------------------------------------------------------------------------------------------------------------
NET INCREASE (DECREASE) IN CASH AND DUE FROM BANKS                                          --            --            --
CASH AND DUE FROM BANKS AT BEGINNING OF YEAR                                                --            --            --
- --------------------------------------------------------------------------------------------------------------------------
CASH AND DUE FROM BANKS AT END OF YEAR                                                      --            --            --
                                                                                       =======       =======       =======
- --------------------------------------------------------------------------------------------------------------------------
</TABLE>

For the years ended December 31, 1998, 1997 and 1996, the parent company paid
interest of $161 million, $147 million and $119 million, respectively, on
borrowed funds.


84                                        [Key Graphic] KEYCORP AND SUBSIDIARIES
<PAGE>   53
                              CORPORATE INFORMATION


                           KEYCORP BOARD OF DIRECTORS

ROBERT W. GILLESPIE
Chairman and Chief Executive Officer
KeyCorp

CECIL D. ANDRUS
Chairman, Andrus Center for Public Policy,
Boise State University

WILLIAM G. BARES
Chairman, President and
Chief Executive Officer,
The Lubrizol Corporation

ALBERT C. BERSTICKER
Chairman,
Ferro Corporation

EDWARD P. CAMPBELL
President and Chief Executive Officer,
Nordson Corporation

DR. CAROL A. CARTWRIGHT
President,
Kent State University

THOMAS A. COMMES
President and Chief Operating Officer,
The Sherwin-Williams Company

KENNETH M. CURTIS
Senior Member,
Curtis, Thaxter, Stevens,
Broder & Micoleau LLC

JOHN C. DIMMER
President,
Firs Management Corporation

STEPHEN R. HARDIS
Chairman and Chief Executive Officer,
Eaton Corporation

HENRY S. HEMINGWAY
President,
Hemingway Enterprises, Inc.

CHARLES R. HOGAN
Co-Owner and Chief Executive Officer,
C.R.H. Investments, Inc.

DOUGLAS J. MCGREGOR
Retired Chairman and Chief Executive Officer,
M.A. Hanna Company

HENRY L. MEYER III
President and Chief Operating Officer,
KeyCorp

STEVEN A. MINTER
Executive Director and President,
The Cleveland Foundation

M. THOMAS MOORE
Retired Chairman and Chief Executive Officer,
Cleveland-Cliffs Inc

RICHARD W. POGUE
Senior Advisor
Dix & Eaton

RONALD B. STAFFORD
Senior Member,
Stafford, Trombley, Purcell,
Owens & Curtin, P.C.
Member, New York State Senate

DENNIS W. SULLIVAN
Executive Vice President
Parker-Hannifin Corporation

PETER G. TEN EYCK, II
President,
Indian Ladder Farms


                          KEYCORP MANAGEMENT COMMITTEE

ROBERT W. GILLESPIE
Chairman and Chief Executive Officer

HENRY L. MEYER III
President and Chief Operating Officer

GARY R. ALLEN
Senior Executive Vice President
and Chief Banking Officer

JAMES E. BENNETT
Senior Executive Vice President,
Strategic and Operational Services

JAMES S. BINGAY
Group Executive Vice President,
Key Corporate Capital

JAMES A. FISHELL
Group Executive Vice President,
Key Consumer Finance

ALLEN J. GULA, JR.
Group Executive Vice President
and Chief Technology Officer

ROBERT B. HEISLER, JR.
President, Key Capital Partners

THOMAS E. HELFRICH
Group Executive Vice President
and Chief Human Resource Officer

ROBERT G. JONES
Group Executive Vice President,
Key Client Services

K. BRENT SOMERS
Senior Executive Vice President
and Chief Financial Officer

THOMAS C. STEVENS
Senior Executive Vice President,
General Counsel and Secretary

WILLIAM B. SUMMERS, JR.
Chairman, Key Capital Partners


[Key Graphic] KEYCORP AND SUBSIDIARIES                                        85
<PAGE>   54
                              CORPORATE INFORMATION


                               KEY COMMUNITY BANK

KEYBANK NATIONAL ASSOCIATION
127 Public Square, Cleveland, OH 44114
(800) 523-7247

GARY R. ALLEN
Chairman and Chief Executive Officer

PATRICK V. AULETTA
President, Community Corporate Banking

JACK L. KOPNISKY
President, Retail Banking

CARL C. HEINTEL, JR.
Vice Chairman, Credit Administration

SANDRA M. MALTBY
Vice Chairman, Small Business

JOHN H. MANCUSO
General Counsel and Secretary

JOHN T. BLAKE
Regional Vice Chairman,
Midwest Region Commercial Banking

LUKE S. HELMS
Regional Vice Chairman,
Western Region Commercial Banking

RALPH K. HOLLIDAY
Regional Vice Chairman,
Retail Bank Sales, Western Region

RUBEN L. HOLLOWAY
Executive Vice President, Retail Bank Sales

JEROME M. MCCLAIN
Executive Vice President,
Community Reinvestment

ROBERT E. SMYTH
Regional Vice Chairman,
Northeast Region Commercial Banking

- -----------------------------------
SUPPORT SERVICES

BRUCE D. MURPHY
Executive Vice President,
Human Resources

KEVIN P. RILEY
Executive Vice President
and Chief Financial Officer

CYNTHIA SCHULZE
Executive Vice President, Marketing

- --------------------------------------------------------------------------------

ALASKA

ALASKA DISTRICT
MICHAEL J. BURNS, PRESIDENT
907-562-6100

COLORADO

COLORADO DISTRICT
JAMES R. PEOPLES, PRESIDENT
303-320-5090

IDAHO

IDAHO DISTRICT
MICHAEL M. MOONEY, PRESIDENT
208-364-8750

INDIANA

CENTRAL INDIANA DISTRICT
ANTHONY HEYWORTH, PRESIDENT
317-464-8090

NORTHERN INDIANA DISTRICT
MICHAEL J. HAMMES, PRESIDENT
219-237-5344

MAINE

MAINE DISTRICT
MICHAEL W. MCNAMARA, PRESIDENT
207-874-7275

MICHIGAN

MICHIGAN DISTRICT
WILLIAMS S. HANN, PRESIDENT
734-747-7998

NEW HAMPSHIRE

NEW HAMPSHIRE DISTRICT
KENT D. WINTERS, PRESIDENT
603-656-1101

NEW YORK

ALBANY DISTRICT
ROBERT E. SMYTH, PRESIDENT
518-486-8873

HUDSON VALLEY DISTRICT
RICHARD M. KULBIEDA, PRESIDENT
914-563-5190

LONG ISLAND DISTRICT
MICHAEL R. ORSINO, PRESIDENT
516-233-4046

ROCHESTER DISTRICT
DENNIS S. BUCHAN, PRESIDENT
716-238-4121

SYRACUSE DISTRICT
HUGH C. LORDON, PRESIDENT
315-470-5140

WESTERN NEW YORK DISTRICT
MARSHA S. HENDERSON, PRESIDENT
716-847-7778

OHIO

AKRON DISTRICT
LINDA L. GENTILE, PRESIDENT
330-379-1409

CANTON DISTRICT
MICHAEL P. GILL, PRESIDENT
330-489-5344

CINCINNATI DISTRICT
MARTIN D. PIAZZA, PRESIDENT
513-762-8203

CLEVELAND DISTRICT
RUBEN L. HOLLOWAY, PRESIDENT
216-828-9661

COLUMBUS DISTRICT
TODD F. CLOSSIN, PRESIDENT
614-460-3493

DAYTON DISTRICT
MERVYN L. ALPHONSO, PRESIDENT
937-586-8667

TOLEDO DISTRICT
JAMES A. HOFFMAN, PRESIDENT
419-259-8587

OREGON

OREGON DISTRICT
JAMES J. ATKINSON, PRESIDENT
503-790-7506

UTAH

UTAH DISTRICT
CAROL L. DAVENPORT, PRESIDENT
801-535-1105

VERMONT

VERMONT DISTRICT
CHARLES P. SMITH, PRESIDENT
802-660-4471

WASHINGTON

SEATTLE DISTRICT
JAMES R. WASHAM, PRESIDENT
206-689-5999

SOUTH PUGET SOUND DISTRICT
RALPH K. HOLLIDAY, PRESIDENT
253-305-7516

TRANS-MOUNTAIN DISTRICT
PEGGY A. ZORO, PRESIDENT
360-676-6355


86                                        [Key Graphic] KEYCORP AND SUBSIDIARIES
<PAGE>   55
                              CORPORATE INFORMATION


                              KEY CAPITAL PARTNERS

WILLIAM B. SUMMERS, JR.
Chairman, Key Capital Partners
800 Superior Ave, Cleveland, OH  44114
(216) 443-2366

ROBERT B. HEISLER, JR.
President, Key Capital Partners
127 Public Square, Cleveland, OH  44114
(216) 689-3233

ROBERT T. CLUTTERBUCK
Vice Chairman, Key Capital Partners
800 Superior Avenue, Cleveland, OH  44114
(216) 443-2650

================================================================================
MCDONALD INVESTMENTS INC.
800 Superior Avenue, Cleveland, OH 44114
(216) 443-2300

WILLIAM B. SUMMERS, JR.
Chairman and Chief Executive Officer

ROBERT T. CLUTTERBUCK
President and Chief Operating Officer

- --------------------------------------------------------------------------------

DANIEL F. AUSTIN
Senior Managing Director, Investment Banking, 
Equity Capital, and Public Sector

THOMAS G. CLEVIDENCE
Senior Managing Director, Community Affairs

RALPH M. DELLA RATTA, JR.
Senior Managing Director, Investment Banking

RICHARD S. DEMKO
Managing Director, Municipals

LEONARD J. DEROMA
Senior Managing Director,
Taxable Fixed Income Group

DENNIS J. DONNELLY
Senior Managing Director, Operations

GERALD A. FALLON
Senior Managing Director, Capital Markets

KAREN R. KLEINHENZ
Executive Vice President, Public Sector Division

PAUL J. KOMLOSI
Managing Director, Public Finance Group

THOMAS M. MCDONALD
Senior Managing Director, Private Client Group

JAMES C. REDINGER
Senior Managing Director, Equity Capital Markets


================================================================================
ASSET MANAGEMENT GROUP
127 Public Square, Cleveland, OH 44114
(216) 689-3000

ROBERT B. HEISLER, JR.
President

- --------------------------------------------------------------------------------

KEY ASSET MANAGEMENT, INC.
127 Public Square, Cleveland, OH  44114
(216) 689-4655

WILLIAM G. SPEARS
Chairman

RICHARD J. BUONCORE
President and Chief Executive Officer

BRADLEY E. TURNER
Chief Operating Officer

ANTHONY AVENI, CFA
Chief Investment Officer
and Senior Managing Director

CHARLES G. CRANE
Chief Market Strategist and
Senior Managing Director

KATHLEEN A. DENNIS
Senior Managing Director, Investment Products
Group and Victory Funds Complex

RONALD JONES
Senior Managing Director,
Marketing Support and Business Development

CYNTHIA G. KOURY
Vice President, Endowments and Foundations

FRANCIS W. MARTIN
Executive Vice President,
Investment Services Group

GARY R. MARTZOLF
Senior Managing Director,
Private Client Portfolio Management

TIMOTHY RINGLER
Senior Managing Director,
Institutional Sales Management

JOHN M. RYAN
Senior Vice President,
Institutional Client Management

KEYCORP INSURANCE MANAGEMENT GROUP
127 Public Square, Cleveland, OH  44114
(216) 689-5429

ROGER E. DUNKER
President and Chief Executive Officer

PRINCIPAL INVESTING GROUP
127 Public Square, Cleveland, OH  44114
(216) 689-3582

JOHN E. KOHL
Executive Vice President

DAVID P. GIVEN
President and Chief Executive Officer,
Key Equity Capital

JOHN SINNENBERG
Managing Partner, Key Mezzanine Capital Fund


KEY PRIVATEBANK
127 Public Square, Cleveland, OH  44114
(216) 689-0530

KENTON A. THOMPSON
Group Executive, Key PrivateBank

BRADLEY E. TURNER
Group Executive, Wealth Management

CAROL L. DAVENPORT
Chief Fiduciary Officer


- --------------------------------------------------------------------------------

SUPPORT SERVICES

SUSAN P. BROCKETT
Senior Vice President, Human Resources

RICHARD E. CLARKE
Senior Vice President,
McDonald Investments Marketing

PATRICIA J. JAMIESON
Chief Financial Officer

DAVID K. KONEFAL
Senior Vice President,
Asset Management Group Marketing


[Key Graphic] KEYCORP AND SUBSIDIARIES                                        87
<PAGE>   56
                              CORPORATE INFORMATION


                              KEY CORPORATE CAPITAL

JAMES S. BINGAY
Group Executive Vice President
127 Public Square
Cleveland, OH  44114
(216) 689-3690

- --------------------------------------------------------------------------------
KEY CORPORATE CAPITAL, INC.
127 Public Square
Cleveland, OH  44114
(216) 689-3000

JAMES S. BINGAY
Chairman and Chief Executive Officer

LINDA A. GRANDSTAFF
President

AMY K. CARLSON
Senior Vice President, Loan Sales and Syndication

PAUL J. FISSEL
Senior Vice President, Key Structured Finance

R. ROBERTSON HILTON
Senior Vice President,
Global Treasury Management Group

KATHLEEN M. MAYHER
Senior Vice President,
Media and Telecommunications Finance

JOSEPH T. RESOR III
Senior Vice President, Key Healthcare Finance


KEY EQUIPMENT FINANCE GROUP
1000 South McCaslin Boulevard
Superior, CO  80027
(888) 301-6238

PAUL A. LARKINS
President and Chief Executive Officer

KEYCORP LEASING
54 State Street, P.O. Box 1865
Albany, NY  12201-1865
(800) 888-1025

LAWRENCE A. JOHNES
President and Chief Operating Officer

LEASETEC CORPORATION
1000 South McCaslin Boulevard
Superior, CO  80027
(888) 301-6238

DAVID M. BYRNE
President and Chief Operating Officer

KEY GLOBAL FINANCE
30 Federal Street
Boston, MA  02110
(617) 654-2700

CARL R. VERCOLLONE, CFA
President and Senior Managing Director

KEY COMMERCIAL REAL ESTATE
127 Public Square, Cleveland, OH  44114
(216)689-3574

GEORGE E. EMMONS, JR.
Executive Vice President

- ---------------------------------------
SUPPORT SERVICES
SUSAN P. BROCKETT
Senior Vice President, Human Resources

JOHN E. THOMAS
Senior Vice President, Marketing

NANCY H. WORMAN
Chief Financial Officer



                              KEY CONSUMER FINANCE

JAMES A. FISHELL
Group Executive Vice President
127 Public Square
Cleveland, OH  44114
(216) 689-5425

- --------------------------------------------------------------------------------

KEY BANK USA, NATIONAL ASSOCIATION
800 Superior Avenue, Cleveland, OH  44114
(800) USA-5553

JAMES A. FISHELL
Chairman and Chief Executive Officer

RANDALL M. BEHM
Senior Vice President, Key Education Resources

BARBARA GODIN
Executive Vice President, Chief Credit and Risk
Management Officer

KENNETH R. LANDON
Senior Vice President, Key Marine/RV Finance

SCOTT P. SHOPE
Senior Vice President, Credit Card Services

ROBERTA V. WILLIAMS
Senior Vice President,
Client Services, Collection, Recovery

KEYCORP FINANCE INC.
1259 South Cedar Crest Boulevard, Suite 310
Allentown, PA  18103-6206
(610) 782-2551

JAMES H. DOWNING
President and Chief Executive Officer

CHAMPION MORTGAGE CO., INC.
20 Waterview Boulevard
Parsippany, NJ  07054-9671
(800) 242-6746

JOSEPH P. GORYEB
Chairman and Chief Executive Officer

- ---------------------------------------
SUPPORT SERVICES

MICHAEL W. DVORAK
Chief Financial Officer

ANGELA D. KARGES
Senior Vice President, Human Resources


88                                        [Key Graphic] KEYCORP AND SUBSIDIARIES
<PAGE>   57
                              CORPORATE INFORMATION


                       STRATEGIC AND OPERATIONAL SERVICES

JAMES E. BENNETT
Senior Executive Vice President,
127 Public Square, Cleveland, OH  44114
(216) 689-0480

- --------------------------------------------------------------------------------

CLIENT SERVICES GROUP
2025 Ontario Avenue, Cleveland, OH  44115
(216) 689-1776

ROBERT G. JONES
Group Executive Vice President

MICHAEL L. EVANS
President, Operations Services

LISA S. CODISPOTI
Executive Vice President, Client Relations Group

DAVID A. BOWEN
Senior Vice President, Strategic Initiatives

RONALD B. KELLER
Senior Vice President, Corporate Real Estate

RICHARD E. LUCAS
Senior Vice President, Client Support Services

CORPORATE MARKETING
127 Public Square, Cleveland, OH  44114
(216) 689-0364

KAREN R. HAEFLING
Executive Vice President and
Chief Marketing Officer

JANET DYE
Senior Vice President, Key Advertising and Direct

SHARON O'CONNOR-CLARKE
Senior Vice President,
Strategic Analytics and Direct Marketing

STRATEGIC INITIATIVES
127 Public Square, Cleveland, OH  44114
(216) 689-3000

DANIEL E. KLIMAS
Executive Vice President

STRATEGIC SERVICES
127 Public Square, Cleveland, OH  44114
(216) 689-3000

BRUCE H. AKERS
Senior Vice President, Public Affairs

DAVID R. CAMPBELL
Executive Vice President, Strategic Management

W. JOHN FULLER
Senior Vice President, Corporate Communications

- -----------------------------------------------
SUPPORT SERVICES

KAREN S. BLUE
Executive Vice President, Human Resources



                             KEY TECHNOLOGY SERVICES

ALLEN J. GULA, JR.
Group Executive Vice President
and Chief Technology Officer
127 Public Square, Cleveland, OH  44114
(216) 689-1345

- --------------------------------------------------------------------------------

JO ANN BOYLAN
Executive Vice President,
Information Delivery Services

GARY S. DIDIER
Executive Vice President,
Strategic Consulting Services

JOHN R. MEYER
Executive Vice President,
Enterprise Management Services Group

ANN M. PROCK
Executive Vice President,
Customer Advocate Group

ROBERT RICKERT
Executive Vice President,
Director, Technology Development

PATRICK J. SWANICK
President and Chief Executive Officer,
Key Electronic Services

K. WADE TOLMAN
Executive Vice President,
Enterprise Technology Operations
and STAR Project

MICHELE TROLLI
Executive Vice President,
Deputy Director, Technology Development

SUPPORT SERVICES
WENDY J. WORTHINGTON
Senior Vice President, Human Resources


[Key Graphic] KEYCORP AND SUBSIDIARIES                                        89
<PAGE>   58
                              CORPORATE INFORMATION


                               CORPORATE FUNCTIONS

FINANCE

K. BRENT SOMERS
Senior Executive Vice President
and Chief Financial Officer

CRAIG C. BROOKS
Executive Vice President,
Financial Performance Measurements

LEE IRVING
Executive Vice President
and Chief Accounting Officer

JAMES J. MALERBA
Executive Vice President and Controller

KENNETH T. MAYLAND, PH.D.
Chief Economist

RONALD J. NICOLAS
Chief Financial Officer,
Key Support and Administration Services

VERNON L. PATTERSON
Senior Vice President, Investor Relations

JOSEPH P. VAYDA
Executive Vice President and Treasurer,
Corporate Treasury


HUMAN RESOURCES

THOMAS E. HELFRICH
Group Executive Vice President
and Chief Human Resource Officer

DIANE F. COBLE
Senior Vice President,
Corporate Employment, HR Compliance,
Employee Relations and Diversity

PETER H. FASS, M.D.
Senior Vice President,
Health and Welfare, Employee Services

W. LAWRENCE GILMER
Senior Vice President,
Compensation and Executive Benefits


LEGAL AND RISK MANAGEMENT

THOMAS C. STEVENS
Senior Executive Vice President,
General Counsel and Secretary

KEVIN M. BLAKELY
Group Executive Vice President,
Risk Management Group

PETER R. BRERETON
Senior Vice President, Government Relations

MICHAEL A. BUTLER
Executive Vice President,
Asset Quality and Portfolio Management

JOHN H. MANCUSO
Senior Vice President and
Deputy General Counsel

PETER K. POTCHEN
Executive Vice President and General Auditor

ANDREW R. TYSON
Senior Vice President, Corporate Development












Design by Word Marketing & Design, Albany, NY o Printing by Great Lakes
Lithograph, Cleveland, OH Photography by Will Faller, except page 18 by Crystal
Palace/BBC R&D and page 22 by Jon Jameson



90                                        [Key Graphic] KEYCORP AND SUBSIDIARIES
                              

<PAGE>   1
 
                                                                      EXHIBIT 21
 
                                    KEYCORP
              SUBSIDIARIES OF THE REGISTRANT AT FEBRUARY 26, 1999
 
<TABLE>
<CAPTION>
                                                  JURISDICTION
                                                OF INCORPORATION
               SUBSIDIARIES(1)                  OR ORGANIZATION             PARENT COMPANY
- ----------------------------------------------  ----------------  ----------------------------------
<S>                                             <C>               <C>
KeyBank National Association                     United States                 KeyCorp
</TABLE>
 
- ---------------
 
(1) Subsidiaries of KeyCorp other than KeyBank National Association are not
    listed above since, in the aggregate, they would not constitute a
    significant subsidiary. KeyBank National Association is 100% owned by
    KeyCorp.
 

<PAGE>   1
 
                                                                      EXHIBIT 23
 
                        CONSENT OF INDEPENDENT AUDITORS
 
We consent to the incorporation by reference in this Annual Report (Form 10-K)
of KeyCorp of our report dated January 14, 1999, included in the 1998 Annual
Report to Shareholders of KeyCorp.
 
We also consent to the incorporation by reference in the following Registration
Statements of KeyCorp and in the related Prospectuses of our report dated
January 14, 1999, with respect to the consolidated financial statements
incorporated herein by reference in this Annual Report (Form 10-K) for the year
ended December 31, 1998:
 
Form S-3 No. 33-58405
Form S-3 No. 333-10577
Form S-3 No. 333-55959
Form S-3 No. 333-59175
Form S-3 No. 333-64601
 
Form S-4 No. 33-31569
Form S-4 No. 33-44657
Form S-4 No. 33-51717
Form S-4 No. 33-55573
Form S-4 No. 33-57329
Form S-4 No. 33-61539
Form S-4 No. 333-19151
Form S-4 No. 333-61025
 
Form S-8 No. 2-97452
Form S-8 No. 33-21643
Form S-8 No. 333-49609
Form S-8 No. 333-49633
Form S-8 No. 333-65391
Form S-8 No. 333-70669
Form S-8 No. 333-70703
Form S-8 No. 333-70775
Form S-8 No. 333-72189
 
Form S-8 No. 33-31569     (Post-Effective Amendment No. 1 to Form S-4)
Form S-8 No. 33-44657     (Post-Effective Amendment No. 1 to Form S-4)
Form S-8 No. 33-51717     (Post-Effective Amendment No. 1 to Form S-4)
Form S-8 No. 333-61025   (Post-Effective Amendment No. 1 to Form S-4)
 
                                                           /s/ Ernst & Young LLP
 
Cleveland, Ohio
March 24, 1999
 

<PAGE>   1
                                                                      Exhibit 24

                                    KEYCORP

                               POWER OF ATTORNEY

     The undersigned, an officer or director, or both an officer and director, 
of KeyCorp, an Ohio corporation, which anticipates filing with the United 
States Securities and Exchange Commission, under the provisions of the 
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for 
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby 
constitutes and appoints Steven N. Bulloch, K. Brent Somers, and Thomas C. 
Stevens, and each of them, as attorney for the undersigned, with full power of 
substitution and resubstitution, for and in the name, place, and stead of the 
undersigned, to sign and file the Annual Report and exhibits thereto, and any 
and all amendments thereto, with full power and authority to do and perform any 
and all acts and things requisite and necessary to be done, hereby ratifying 
and approving the acts of such attorney or any such substitute or substitutes.

     IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as of 
March 18, 1999.



                                                         /s/ Robert W. Gillespie
                                                            --------------------

                                   Typed Name:               Robert W. Gillespie
                                                            --------------------
<PAGE>   2
                                    KEYCORP

                               POWER OF ATTORNEY

     The undersigned, an officer or director, or both an officer and director, 
of KeyCorp, an Ohio corporation, which anticipates filing with the United 
States Securities and Exchange Commission, under the provisions of the 
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for 
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby 
constitutes and appoints Steven N. Bulloch, K. Brent Somers, and Thomas C. 
Stevens, and each of them, as attorney for the undersigned, with full power of 
substitution and resubstitution, for and in the name, place, and stead of the 
undersigned, to sign and file the Annual Report and exhibits thereto, and any 
and all amendments thereto, with full power and authority to do and perform any 
and all acts and things requisite and necessary to be done, hereby ratifying 
and approving the acts of such attorney or any such substitute or substitutes.

     IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as of 
March 18, 1999.

                                   /s/ K. Brent Somers
                                       ------------------------------

                      Typed Name:      K. Brent Somers
                                       ------------------------------
<PAGE>   3
                                    KEYCORP
                                        
                               POWER OF ATTORNEY


     The undersigned, an officer or director, or both an officer and director,
of KeyCorp, an Ohio corporation, which anticipates filing with the United States
Securities and Exchange Commission, under the provisions of the Securities
Exchange Act of 1934, as amended, its Annual Report on Form 10-K for the fiscal
year ended December 31, 1998 (the "Annual Report"), hereby constitutes and
appoints Steven N. Bulloch, K. Brent Somers, and Thomas C. Stevens, and each of
them, as attorney for the undersigned, with full power of substitution and
resubstitution, for and in the name, place, and stead of the undersigned, to
sign and file the Annual Report and exhibits thereto, and any and all amendments
thereto, with full power and authority to do and perform any and all acts and
things requisite and necessary to be done, hereby ratifying and approving the
acts of such attorney or any such substitute or substitutes.

     IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as of 
March 18, 1999.


                                        /s/ Lee G. Irving
                                        ------------------


                    Typed Name:             Lee G. Irving
                                        ------------------
<PAGE>   4
                                    KEYCORP

                               POWER OF ATTORNEY

     The undersigned, an officer or director, or both an officer and director, 
of KeyCorp, an Ohio corporation, which anticipates filing with the United 
States Securities and Exchange Commission, under the provisions of the 
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for 
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby 
constitutes and appoints Steven N. Bullock, K. Brent Somers, and Thomas C. 
Stevens, and each of them, as attorney for the undersigned, with full power of 
substitution and resubstitution, for and in the name, place, and stead of the 
undersigned, to sign and file the Annual Report and exhibits thereto, and any 
and all amendments thereto, with full power and authority to do and perform any 
and all acts and things requisite and necessary to be done, hereby ratifying 
and approving the acts of such attorney or any such substitute or substitutes.

     IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as of 
March 18, 1999.

                                             /s/ Cecil D. Andrus
                                                 ----------------------------

                                Typed Name:      Cecil D. Andrus
                                             --------------------------------
<PAGE>   5
                                     KEYCORP

                                POWER OF ATTORNEY

         The undersigned, an officer or director, or both an officer and
director, of KeyCorp, an Ohio corporation, which anticipates filing with the
United States Securities and Exchange Commission, under the provisions of the
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby
constitutes and appoints Steven N. Bulloch, K. Brent Somers, and Thomas C.
Stevens, and each of them, as attorney for the undersigned, with full power of
substitution and resubstitution, for and in the name, place, and stead of the
undersigned, to sign and file the Annual Report and exhibits thereto, and any
and all amendments thereto, with full power and authority to do and perform any
and all acts and things requisite and necessary to be done, hereby ratifying and
approving the acts of such attorney or any such substitute or substitutes.

         IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as
of March 18, 1999.

                                                  /s/   William G. Bares
                                                     ---------------------------

                                  Typed Name:           William G. Bares
                                                  ------------------------------
<PAGE>   6

                                    KEYCORP

                               POWER OF ATTORNEY


     The undersigned, an officer or director, or both an officer and director,
of KeyCorp, an Ohio corporation, which anticipates filing with the United States
Securities and Exchange Commission, under the provisions of the Securities
Exchange Act of 1934, as amended, its Annual Report on Form 10-K for the fiscal
year ended December 31, 1998 (the "Annual Report"), hereby constitutes and
appoints Steven N. Bulloch, K. Brent Somers, and Thomas C. Stevens, and each of
them, as attorney for the undersigned, with full power of substitution and
resubstitution, for and in the name, place, and stead of the undersigned, to
sign and file the Annual Report and exhibits thereto, and any and all amendments
thereto, with full power and authority to do and perform any and all acts and
things requisite and necessary to be done, hereby ratifying and approving the
acts of such attorney or any such substitute or substitutes.

     IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as of
March 18, 1999.


                                        /s/  Albert C. Bersticker
                                          ___________________________


                         Typed Name:         Albert C. Bersticker
                                          ___________________________

<PAGE>   7
                                    KEYCORP

                               POWER OF ATTORNEY

     The undersigned, an officer or director, or both an officer and director, 
of KeyCorp, an Ohio corporation, which anticipates filing with the United 
States Securities and Exchange Commission, under the provisions of the 
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for 
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby 
constitutes and appoints Steven N. Bulloch, K. Brent Somers, and Thomas C. 
Stevens, and each of them, as attorney for the undersigned, with full power 
of substitution and resubstitution, for and in the name, place, and stead of 
the undersigned, to sign and file the Annual Report and exhibits thereto, and 
any and all amendments thereto, with full power and authority to do and perform 
any and all acts and things requisite and necessary to be done, hereby 
ratifying and approving the acts of such attorney or any such substitute or 
substitutes.

     IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as of 
March 18, 1999.


                                       /s/ Edward P. Campbell
                                       ----------------------

                     Typed Name:       Edward P. Campbell
                                       ----------------------

<PAGE>   8
                                    KEYCORP

                               POWER OF ATTORNEY

     The undersigned, an officer or director, or both an officer and director, 
of KeyCorp, an Ohio corporation, which anticipates filing with the United 
States Securities and Exchange Commission, under the provisions of the 
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for 
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby 
constitutes and appoints Steven N. Bulloch, K. Brent Somers, and Thomas C. 
Stevens, and each of them, as attorney for the undersigned, with full power of 
substitution and resubstitution, for and in the name, place, and stead of the 
undersigned, to sign and file the Annual Report and exhibits thereto, and any 
and all amendments thereto, with full power and authority to do and perform any 
and all acts and things requisite and necessary to be done, hereby ratifying 
and approving the acts of such attorney or any such substitute or substitutes.

     IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as of 
March 18, 1999.



                                        /s/       Thomas A. Commes
                                           -----------------------------------



                            Typed Name:           Thomas A. Commes 
                                        -------------------------------------- 
<PAGE>   9
                                     KEYCORP

                                POWER OF ATTORNEY

         The undersigned, an officer or director, or both an officer and
director, of KeyCorp, an Ohio corporation, which anticipates filing with the
United States Securities and Exchange Commission, under the provisions of the
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby
constitutes and appoints Steven N. Bulloch, K. Brent Somers, and Thomas C.
Stevens, and each of them, as attorney for the undersigned, with full power of
substitution and resubstitution, for and in the name, place, and stead of the
undersigned, to sign and file the Annual Report and exhibits thereto, and any
and all amendments thereto, with full power and authority to do and perform any
and all acts and things requisite and necessary to be done, hereby ratifying and
approving the acts of such attorney or any such substitute or substitutes.

         IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as
of March 18, 1999.

                                                 /s/  Kenneth M. Curtis
                                                    ----------------------------

                                  Typed Name:         Kenneth M. Curtis
                                                 -------------------------------
<PAGE>   10
                                     KEYCORP

                                POWER OF ATTORNEY

         The undersigned, an officer or director, or both an officer and
director, of KeyCorp, an Ohio corporation, which anticipates filing with the
United States Securities and Exchange Commission, under the provisions of the
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby
constitutes and appoints Steven N. Bulloch, K. Brent Somers, and Thomas C.
Stevens, and each of them, as attorney for the undersigned, with full power of
substitution and resubstitution, for and in the name, place, and stead of the
undersigned, to sign and file the Annual Report and exhibits thereto, and any
and all amendments thereto, with full power and authority to do and perform any
and all acts and things requisite and necessary to be done, hereby ratifying and
approving the acts of such attorney or any such substitute or substitutes.

         IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as
of March 18, 1999.

                                                 /s/  John C. Dimmer
                                                    ----------------------------

                                  Typed Name:         John C. Dimmer
                                                 -------------------------------
<PAGE>   11
                                    KEYCORP

                               POWER OF ATTORNEY

       The undersigned, an officer or director, or both an officer and director,
of KeyCorp, an Ohio corporation, which anticipates filing with the United States
Securities and Exchange Commission, under the provisions of the Securities
Exchange Act of 1934, as amended, its Annual Report on Form 10-K for the fiscal
year ended December 31, 1998 (the "Annual Report"), hereby constitutes and
appoints Steven N. Bulloch, K. Brent Somers, and Thomas C. Stevens, and each of
them, as attorney for the undersigned, with full power of substitution and
resubstitution, for and in the name, place, and stead of the undersigned, to
sign and file the Annual Report and exhibits thereto, and any and all amendments
thereto, with full power and authority to do and perform any and all acts and
things requisite and necessary to be done, hereby ratifying and approving the
acts of such attorney or any such substitute or substitutes.


       IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as of
March 18, 1999.


                                        /s/ Stephen R. Hardis
                                        -----------------------

                                            Stephen R. Hardis
                          Typed Name:   -----------------------


<PAGE>   12
                                    KEYCORP

                               POWER OF ATTORNEY

     The undersigned, an officer or director, or both an officer and director, 
of KeyCorp, an Ohio corporation, which anticipates filing with the United 
States Securities and Exchange Commission, under the provisions of the 
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for 
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby 
constitutes and appoints Steven N. Bulloch, K. Brent Somers, and Thomas C. 
Stevens, and each of them, as attorney for the undersigned, with full power of 
substitution and resubstitution, for and in the name, place, and stead of the 
undersigned, to sign and file the Annual Report and exhibits thereto, and any 
and all amendments thereto, with full power and authority to do and perform any 
and all acts and things requisite and necessary to be done, hereby ratifying 
and approving the acts of such attorney or any such substitute or substitutes.

     IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as of 
March 18, 1999.

                                   /s/ Henry S. Hemingway
                                       ---------------------------

                    Typed Name:        Henry S. Hemingway
                                       ---------------------------       
<PAGE>   13
                                    KEYCORP

                               POWER OF ATTORNEY

     The undersigned, an officer or director, or both an officer and director, 
of KeyCorp, an Ohio corporation, which anticipates filing with the United 
States Securities and Exchange Commission, under the provisions of the 
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for 
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby 
constitutes and appoints Steven N. Bulloch, K. Brent Somers, and Thomas C. 
Stevens, and each of them, as attorney for the undersigned, with full power of 
substitution and resubstitution, for and in the name, place, and stead of the 
undersigned, to sign and file the Annual Report and exhibits thereto, and any 
and all amendments thereto, with full power and authority to do and perform any 
and all acts and things requisite and necessary to be done, hereby ratifying 
and approving the acts of such attorney or any such substitute or substitutes.

     IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as of 
March 18, 1999.

                                   /s/ Charles R. Hogan   
                                       ---------------------------

                    Typed Name:        Charles R. Hogan   
                                       ---------------------------       
<PAGE>   14
                                     KEYCORP

                                POWER OF ATTORNEY

         The undersigned, an officer or director, or both an officer and
director, of KeyCorp, an Ohio corporation, which anticipates filing with the
United States Securities and Exchange Commission, under the provisions of the
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby
constitutes and appoints Steven N. Bulloch, K. Brent Somers, and Thomas C.
Stevens, and each of them, as attorney for the undersigned, with full power of
substitution and resubstitution, for and in the name, place, and stead of the
undersigned, to sign and file the Annual Report and exhibits thereto, and any
and all amendments thereto, with full power and authority to do and perform any
and all acts and things requisite and necessary to be done, hereby ratifying and
approving the acts of such attorney or any such substitute or substitutes.

         IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as
of March 18, 1999.

                                                 /s/  Douglas J. McGregor
                                                    ----------------------------

                                  Typed Name:         Douglas J. McGregor
                                                 -------------------------------
<PAGE>   15
                                     KEYCORP

                                POWER OF ATTORNEY

         The undersigned, an officer or director, or both an officer and
director, of KeyCorp, an Ohio corporation, which anticipates filing with the
United States Securities and Exchange Commission, under the provisions of the
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby
constitutes and appoints Steven N. Bulloch, K. Brent Somers, and Thomas C.
Stevens, and each of them, as attorney for the undersigned, with full power of
substitution and resubstitution, for and in the name, place, and stead of the
undersigned, to sign and file the Annual Report and exhibits thereto, and any
and all amendments thereto, with full power and authority to do and perform any
and all acts and things requisite and necessary to be done, hereby ratifying and
approving the acts of such attorney or any such substitute or substitutes.

         IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as
of March 18, 1999.

                                                 /s/  Henry L. Meyer III
                                                    ----------------------------

                                  Typed Name:         Henry L. Meyer III
                                                 -------------------------------
<PAGE>   16
                                    KEYCORP

                               POWER OF ATTORNEY

     The undersigned, an officer or director, or both an officer and director, 
of KeyCorp, an Ohio corporation, which anticipates filing with the United 
States Securities and Exchange Commission, under the provisions of the 
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for 
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby 
constitutes and appoints Steven N. Bulloch, K. Brent Somers, and Thomas C. 
Stevens, and each of them, as attorney for the undersigned, with full power of 
substitution and resubstitution, for and in the name, place, and stead of the 
undersigned, to sign and file the Annual Report and exhibits thereto, and any 
and all amendments thereto, with full power and authority to do and perform any 
and all acts and things requisite and necessary to be done, hereby ratifying 
and approving the acts of such attorney or any such substitute or substitutes.

     IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as of 
March 18, 1999.

                                   /s/ Steven A. Minter
                                       ---------------------------

                    Typed Name:        Steven A. Minter
                                       ---------------------------       
<PAGE>   17
                                    KEYCORP

                               POWER OF ATTORNEY

     The undersigned, an officer or director, or both an officer and director, 
of KeyCorp, an Ohio corporation, which anticipates filing with the United 
States Securities and Exchange Commission, under the provisions of the 
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for 
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby 
constitutes and appoints Steven N. Bulloch, K. Brent Somers, and Thomas C. 
Stevens, and each of them, as attorney for the undersigned, with full power of 
substitution and resubstitution, for and in the name, place, and stead of the 
undersigned, to sign and file the Annual Report and exhibits thereto, and any 
and all amendments thereto, with full power and authority to do and perform any 
and all acts and things requisite and necessary to be done, hereby ratifying 
and approving the acts of such attorney or any such substitute or substitutes.

     IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as of 
March 18, 1999.

                                   /s/ M. Thomas Moore
                                       ---------------------------

                    Typed Name:        M. Thomas Moore
                                       ---------------------------       
<PAGE>   18
                                    KEYCORP

                               POWER OF ATTORNEY

     The undersigned, an officer or director, or both an officer and director, 
of KeyCorp, an Ohio corporation, which anticipates filing with the United 
States Securities and Exchange Commission, under the provisions of the 
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for 
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby 
constitutes and appoints Steven N. Bulloch, K. Brent Somers, and Thomas C. 
Stevens, and each of them, as attorney for the undersigned, with full power of 
substitution and resubstitution, for and in the name, place, and stead of the 
undersigned, to sign and file the Annual Report and exhibits thereto, and any 
and all amendments thereto, with full power and authority to do and perform any 
and all acts and things requisite and necessary to be done, hereby ratifying 
and approving the acts of such attorney or any such substitute or substitutes.

     IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as of 
March 18, 1999.

                                   /s/ Richard W. Pogue  
                                       ---------------------------

                    Typed Name:        Richard W. Pogue
                                       ---------------------------       
<PAGE>   19
                                    KEYCORP

                               POWER OF ATTORNEY

     The undersigned, an officer or director, or both an officer and director, 
of KeyCorp, an Ohio corporation, which anticipates filing with the United 
States Securities and Exchange Commission, under the provisions of the 
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for 
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby 
constitutes and appoints Steven N. Bulloch, K. Brent Somers, and Thomas C. 
Stevens, and each of them, as attorney for the undersigned, with full power of 
substitution and resubstitution, for and in the name, place, and stead of the 
undersigned, to sign and file the Annual Report and exhibits thereto, and any 
and all amendments thereto, with full power and authority to do and perform any 
and all acts and things requisite and necessary to be done, hereby ratifying 
and approving the acts of such attorney or any such substitute or substitutes.

     IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as of 
March 18, 1999.

                                   /s/ Ronald B. Stafford
                                       ---------------------------

                    Typed Name:        Ronald B. Stafford
                                       ---------------------------       
<PAGE>   20
                                    KEYCORP

                               POWER OF ATTORNEY

     The undersigned, an officer or director, or both an officer and director, 
of KeyCorp, an Ohio corporation, which anticipates filing with the United 
States Securities and Exchange Commission, under the provisions of the 
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for 
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby 
constitutes and appoints Steven N. Bulloch, K. Brent Somers, and Thomas C. 
Stevens, and each of them, as attorney for the undersigned, with full power of 
substitution and resubstitution, for and in the name, place, and stead of the 
undersigned, to sign and file the Annual Report and exhibits thereto, and any 
and all amendments thereto, with full power and authority to do and perform any 
and all acts and things requisite and necessary to be done, hereby ratifying 
and approving the acts of such attorney or any such substitute or substitutes.

     IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as of 
March 18, 1999.

                                   /s/ Dennis W. Sullivan
                                       ---------------------------

                    Typed Name:        Dennis W. Sullivan
                                       ---------------------------       
<PAGE>   21
                                     KEYCORP

                                POWER OF ATTORNEY

         The undersigned, an officer or director, or both an officer and
director, of KeyCorp, an Ohio corporation, which anticipates filing with the
United States Securities and Exchange Commission, under the provisions of the
Securities Exchange Act of 1934, as amended, its Annual Report on Form 10-K for
the fiscal year ended December 31, 1998 (the "Annual Report"), hereby
constitutes and appoints Steven N. Bulloch, K. Brent Somers, and Thomas C.
Stevens, and each of them, as attorney for the undersigned, with full power of
substitution and resubstitution, for and in the name, place, and stead of the
undersigned, to sign and file the Annual Report and exhibits thereto, and any
and all amendments thereto, with full power and authority to do and perform any
and all acts and things requisite and necessary to be done, hereby ratifying and
approving the acts of such attorney or any such substitute or substitutes.

         IN WITNESS WHEREOF, the undersigned has hereto set his or her hand as
of March 18, 1999.

                                                 /s/  Peter G. Ten Eyck, II
                                                    ----------------------------

                                  Typed Name:         Peter G. Ten Eyck, II
                                                 -------------------------------

<TABLE> <S> <C>

<ARTICLE> 9
<MULTIPLIER> 1,000,000
       
<S>                             <C>
<PERIOD-TYPE>                   YEAR
<FISCAL-YEAR-END>                          DEC-31-1998
<PERIOD-START>                             JAN-01-1998
<PERIOD-END>                               DEC-31-1998
<CASH>                                           3,296
<INT-BEARING-DEPOSITS>                              19
<FED-FUNDS-SOLD>                                 1,078
<TRADING-ASSETS>                                   877
<INVESTMENTS-HELD-FOR-SALE>                      5,278
<INVESTMENTS-CARRYING>                             976
<INVESTMENTS-MARKET>                             1,004
<LOANS>                                         62,012
<ALLOWANCE>                                        900
<TOTAL-ASSETS>                                  80,020
<DEPOSITS>                                      42,583
<SHORT-TERM>                                    14,196
<LIABILITIES-OTHER>                              3,110
<LONG-TERM>                                     12,967
                              997
                                          0
<COMMON>                                           492
<OTHER-SE>                                       5,675
<TOTAL-LIABILITIES-AND-EQUITY>                  80,020
<INTEREST-LOAN>                                  4,935
<INTEREST-INVEST>                                  590
<INTEREST-OTHER>                                     0
<INTEREST-TOTAL>                                 5,525
<INTEREST-DEPOSIT>                               1,359
<INTEREST-EXPENSE>                               2,776
<INTEREST-INCOME-NET>                            2,749
<LOAN-LOSSES>                                      297
<SECURITIES-GAINS>                                   9
<EXPENSE-OTHER>                                  2,548
<INCOME-PRETAX>                                  1,479
<INCOME-PRE-EXTRAORDINARY>                       1,479
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                       996
<EPS-PRIMARY>                                     2.25
<EPS-DILUTED>                                     2.23
<YIELD-ACTUAL>                                    4.18
<LOANS-NON>                                        365
<LOANS-PAST>                                       172
<LOANS-TROUBLED>                                     0
<LOANS-PROBLEM>                                      0
<ALLOWANCE-OPEN>                                   900
<CHARGE-OFFS>                                      384
<RECOVERIES>                                        87
<ALLOWANCE-CLOSE>                                  900
<ALLOWANCE-DOMESTIC>                               900
<ALLOWANCE-FOREIGN>                                  0
<ALLOWANCE-UNALLOCATED>                              0
        

</TABLE>


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