KEYCORP /NEW/
10-Q, 1999-11-12
NATIONAL COMMERCIAL BANKS
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<PAGE>   1
                UNITED STATES SECURITIES AND EXCHANGE COMMISSION

                              Washington D.C. 20549

                                    FORM 10-Q

              [X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d)
                     OF THE SECURITIES EXCHANGE ACT OF 1934

                For the Quarterly Period Ended September 30, 1999

                                       or

              [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d)
                     OF THE SECURITIES EXCHANGE ACT OF 1934

                 For the Transition Period From ______ To ______

                          Commission File Number 0-850


                                 [KEYCORP LOGO]
            --------------------------------------------------------
             (Exact name of registrant as specified in its charter)

                   OHIO                                  34-6542451
- ----------------------------------------       ---------------------------------
(State or other jurisdiction of                        (I.R.S. Employer
Incorporation or organization)                        Identification No.)

127 PUBLIC SQUARE, CLEVELAND, OHIO                       44114-1306
- ----------------------------------------       --------------------------------
(Address of principal executive offices)                 (Zip Code)


                                 (216) 689-6300
              ----------------------------------------------------
              (Registrant's telephone number, including area code)


Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter period that the registrant was
required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days. Yes [X]  No [ ]

Indicate the number of shares outstanding of each of the issuer's classes of
common stock, as of the latest practicable date.

Common Shares with a par value of $1 each            447,305,858 Shares
- -----------------------------------------    -----------------------------------
             (Title of class)                 (Outstanding at October 29, 1999)


<PAGE>   2


                                     KEYCORP

                                TABLE OF CONTENTS


                          PART I. FINANCIAL INFORMATION
<TABLE>
<CAPTION>

Item 1.   Financial Statements                                                  Page Number
          --------------------                                                  -----------
<S>                                                                                <C>
          Consolidated Balance Sheets --
           September 30, 1999, December 31, 1998 and September 30, 1998             3

           Consolidated Statements of Income --
            Three months and nine months ended September 30, 1999 and 1998          4

           Consolidated Statements of Changes in Shareholders' Equity --
            Nine months ended September 30, 1999 and 1998                           5

           Consolidated Statements of Cash Flow --
            Nine months ended September 30, 1999 and 1998                           6

           Notes to Consolidated Financial Statements                               7

           Independent Accountants' Review Report                                  23

Item 2.    Management's Discussion and Analysis of Financial Condition
           -----------------------------------------------------------
            and Results of Operations                                              24
            -------------------------

Item 3.    Quantitative and Qualitative Disclosure of Market Risk                  47
           ------------------------------------------------------


                           PART II. OTHER INFORMATION

Item 1.    Legal Proceedings                                                       48
           -----------------

Item 5.    Other Information                                                       49
           -----------------

Item 6.    Exhibits and Reports on Form 8-K                                        49
           --------------------------------

           Signature                                                               50

</TABLE>



                                       2

<PAGE>   3



<TABLE>
<CAPTION>

PART I.  FINANCIAL INFORMATION
ITEM 1.  FINANCIAL STATEMENTS
                                                                                                            KEYCORP AND SUBSIDIARIES
- ------------------------------------------------------------------------------------------------------------------------------------
                                                     Consolidated Balance Sheets
- ------------------------------------------------------------------------------------------------------------------------------------

                                                                                SEPTEMBER 30,     DECEMBER 31,    SEPTEMBER 30,
dollars in millions                                                                   1999             1998             1998
- ------------------------------------------------------------------------------------------------------------------------------------
                                                                                (Unaudited)                       (Unaudited)
<S>                                                                              <C>              <C>              <C>
ASSETS
Cash and due from banks                                                          $ 3,018          $ 3,296          $ 2,750
Short-term investments                                                             2,094            1,974            2,212
Securities available for sale                                                      6,567            5,278            5,928
Investment securities (fair value: $1,005, $1,004 and $1,015)                        989              976              984
Loans, net of unearned income of $1,566, $1,533 and $1,404                        63,181           62,012           59,444
       Less: Allowance for loan losses                                               930              900              900
- ------------------------------------------------------------------------------------------------------------------------------------
       Net loans                                                                  62,251           61,112           58,544
Premises and equipment                                                               818              902              876
Goodwill                                                                           1,422            1,430            1,038
Other intangible assets                                                               64               79               83
Corporate owned life insurance                                                     2,080            2,008            1,974
Other assets                                                                       3,274            2,965            3,302
- ------------------------------------------------------------------------------------------------------------------------------------
       Total assets                                                              $82,577          $80,020          $77,691
                                                                                 =======          =======          =======

LIABILITIES
Deposits in domestic offices:
  Noninterest-bearing                                                            $ 9,050          $ 9,540          $ 8,732
  Interest-bearing                                                                34,029           32,091           31,841
Deposits in foreign office -- interest-bearing                                       387              952            2,024
- ------------------------------------------------------------------------------------------------------------------------------------
       Total deposits                                                             43,466           42,583           42,597
Federal funds purchased and securities sold under repurchase agreements            3,510            4,468            6,652
Bank notes and other short-term borrowings                                         8,551            9,728            7,576
Other liabilities                                                                  3,595            3,110            2,963
Long-term debt                                                                    15,815           12,967           11,353
Corporation-obligated mandatorily redeemable preferred capital securities
  of subsidiary trusts holding solely debentures of the Corporation
  (See Note 9)                                                                     1,243              997              997
- ------------------------------------------------------------------------------------------------------------------------------------
      Total liabilities                                                           76,180           73,853           72,138


SHAREHOLDERS' EQUITY
Preferred stock, $1 par value; authorized 25,000,000 shares, none issued              --               --               --
Common Shares, $1 par value; authorized 1,400,000,000 shares;
    issued 491,888,780 shares                                                        492              492              492
Capital surplus                                                                    1,412            1,412            1,283
Retained earnings                                                                  5,686            5,192            5,038
Loans to ESOP trustee                                                                (24)             (34)             (34)
Treasury stock, at cost (43,064,912, 39,437,183 and 55,796,496 shares)            (1,058)            (923)          (1,267)
Accumulated other comprehensive (loss) income                                       (111)              28               41
- ------------------------------------------------------------------------------------------------------------------------------------
       Total shareholders' equity                                                  6,397            6,167            5,553
- ------------------------------------------------------------------------------------------------------------------------------------
       Total liabilities and shareholders' equity                                $82,577          $80,020          $77,691
                                                                                 =======          =======          =======
- ------------------------------------------------------------------------------------------------------------------------------------
See Notes to Consolidated Financial Statements (Unaudited).

</TABLE>



                                       3

<PAGE>   4


<TABLE>
<CAPTION>

                                                                                                            KEYCORP AND SUBSIDIARIES
- ------------------------------------------------------------------------------------------------------------------------------------
                                              Consolidated Statements of Income (Unaudited)
- ------------------------------------------------------------------------------------------------------------------------------------


                                                           THREE MONTHS ENDED SEPTEMBER 30,         NINE MONTHS ENDED SEPTEMBER 30,
                                                           --------------------------------         --------------------------------
dollars in millions, except per share amounts                1999                 1998               1999                1998
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                                          <C>                  <C>                <C>                  <C>
INTEREST INCOME
Loans                                                        $1,299               $1,274             $3,800               $3,657
Taxable investment securities                                     4                    2                 11                    9
Tax-exempt investment securities                                  7                   11                 24                   36
Securities available for sale                                   106                  104                310                  350
Short-term investments                                           17                   24                 61                   62
- ------------------------------------------------------------------------------------------------------------------------------------
    Total interest income                                     1,433                1,415              4,206                4,114

INTEREST EXPENSE
Deposits                                                        331                  339                955                1,032
Federal funds purchased and securities sold
  under repurchase agreements                                    51                   99                168                  281
Bank notes and other short-term borrowings                      103                  108                310                  320
Long-term debt, including capital securities                    248                  188                691                  484
- ------------------------------------------------------------------------------------------------------------------------------------
    Total interest expense                                      733                  734              2,124                2,117
- ------------------------------------------------------------------------------------------------------------------------------------

NET INTEREST INCOME                                             700                  681              2,082                1,997
Provision for loan losses                                        78                   71                265                  220
- ------------------------------------------------------------------------------------------------------------------------------------
Net interest income after provision for loan losses             622                  610              1,817                1,777

NONINTEREST INCOME
Trust and asset management income                               112                   82                328                  239
Service charges on deposit accounts                              83                   77                246                  230
Investment banking and capital markets income                    77                   62                243                  159
Insurance and brokerage income                                   46                   22                162                   68
Corporate owned life insurance income                            25                   25                 76                   72
Credit card fees                                                 16                   18                 47                   50
Net loan securitization gains                                    32                    7                 82                    7
Net securities gains                                              2                   --                 26                    4
Gains from branch divestitures                                   --                   --                 --                   39
Gains from other divestitures                                    13                   --                161                   23
Other income                                                     83                   99                253                  237
- ------------------------------------------------------------------------------------------------------------------------------------
    Total noninterest income                                    489                  392              1,624                1,128

NONINTEREST EXPENSE
Personnel                                                       356                  317              1,111                  913
Net occupancy                                                    58                   58                175                  170
Equipment                                                        48                   46                153                  134
Computer processing                                              60                   46                173                  127
Marketing                                                        35                   25                 84                   81
Amortization of intangibles                                      25                   22                 79                   67
Professional fees                                                18                   14                 50                   46
Other expense                                                   101                  100                341                  278
- ------------------------------------------------------------------------------------------------------------------------------------
    Total noninterest expense                                   701                  628              2,166                1,816

INCOME BEFORE INCOME TAXES                                      410                  374              1,275                1,089
Income taxes                                                    140                  122                432                  353
- ------------------------------------------------------------------------------------------------------------------------------------
NET INCOME                                                   $  270               $  252             $  843               $  736
                                                             ======               ======             ======               ======
Per Common Share:
    Net income                                               $  .60               $  .57             $ 1.88               $ 1.68
    Net Income - assuming dilution                              .60                  .57               1.86                 1.65
Weighted average Common Shares outstanding (000)            448,742              438,856            448,764              439,180
Weighted average Common Shares and potential Common
    Shares outstanding (000)                                452,886              443,750            453,267              445,047
- ------------------------------------------------------------------------------------------------------------------------------------
See Notes to Consolidated Financial Statements (Unaudited).
</TABLE>




                                       4

<PAGE>   5



<TABLE>
<CAPTION>
                                                                                                            KEYCORP AND SUBSIDIARIES
- ------------------------------------------------------------------------------------------------------------------------------------
                              Consolidated Statements of Changes in Shareholders' Equity (Unaudited)
- ------------------------------------------------------------------------------------------------------------------------------------

                                                                                                       ACCUMULATED
                                                                                LOANS TO  TREASURY           OTHER
                                                    COMMON   CAPITAL  RETAINED      ESOP    STOCK,   COMPREHENSIVE   COMPREHENSIVE
DOLLARS IN MILLIONS, EXCEPT PER SHARE AMOUNTS       SHARES   SURPLUS  EARNINGS   TRUSTEE   AT COST   (LOSS) INCOME        INCOME (2)
- -------------------------------------------------------------------------------------------------------------------  --------------
<S>                                                   <C>    <C>       <C>         <C>    <C>                 <C>        <C>
BALANCE AT DECEMBER 31, 1997                          $492   $1,283    $4,611      $(42)  $(1,174)            $11
Net income                                                                736                                                $736
Other comprehensive income:
   Net unrealized gains on securities available
       for sale, net of income taxes of $16(1)                                                                 30              30
                                                                                                                     ------------
           Total comprehensive income                                                                                        $766
                                                                                                                             ====
Cash dividends on Common Shares ($.705 per share)                        (309)
Issuance of Common Shares under employee benefit
   and dividend reinvestment plans-2,757,854 net
   shares                                                                                      60
Repurchase of Common Shares-4,729,400 shares                                                 (153)
ESOP transactions                                                                     8
- -------------------------------------------------------------------------------------------------------------------
BALANCE AT SEPTEMBER 30, 1998                         $492   $1,283    $5,038      $(34)  $(1,267)            $41
                                                      ====   ======    ======      ====   =======           =====

- -------------------------------------------------------------------------------------------------------------------

BALANCE AT DECEMBER 31, 1998                          $492   $1,412    $5,192      $(34)   $ (923)           $ 28
Net income                                                                843                                                $843
Other comprehensive losses:
   Net unrealized losses on securities available
      for sale, net of income taxes of $(85)(1)                                                              (136)           (136)
   Foreign currency translation adjustments                                                                    (3)             (3)
                                                                                                                     ------------
           Total comprehensive income                                                                                        $704
                                                                                                                             ====
Cash dividends on Common Shares ($.78 per share)                         (350)
Issuance of Common Shares:
   Acquisition - 632,183 shares                                   6                            15
   Employee benefit and dividend reinvestment
      plans - 2,146,512 net shares                               (6)                           52
Repurchase of Common Shares-6,406,424 shares                                                 (202)
ESOP transactions                                                           1        10
- -------------------------------------------------------------------------------------------------------------------
BALANCE AT SEPTEMBER 30, 1999                         $492   $1,412    $5,686      $(24)  $(1,058)          $(111)
                                                      ====   ======    ======      ====   =======           =====

- -------------------------------------------------------------------------------------------------------------------

(1)  Net of reclassification adjustments.

(2)  For the three months ended September 30, 1999 and 1998, comprehensive income was $266 million and $265 million, respectively.

See Notes to Consolidated Financial Statements (Unaudited).
</TABLE>




                                       5
<PAGE>   6



<TABLE>
<CAPTION>
                                                                                                            KEYCORP AND SUBSIDIARIES
- ------------------------------------------------------------------------------------------------------------------------------------
                                        Consolidated Statements of Cash Flow (Unaudited)
- ------------------------------------------------------------------------------------------------------------------------------------

                                                                                                 NINE MONTHS ENDED SEPTEMBER 30,
                                                                                                 -------------------------------
in millions                                                                                           1999               1998
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                                                                                 <C>                <C>
OPERATING ACTIVITIES
Net income                                                                                          $  843             $  736
Adjustments to reconcile net income to net cash provided by operating activities:
    Provision for loan losses                                                                          265                220
    Depreciation expense and software amortization                                                     219                173
    Amortization of intangibles                                                                         79                 67
    Net gains from divestitures                                                                       (161)               (62)
    Net securities gains                                                                               (26)                (4)
    Net gains from loan securitizations and sales                                                     (107)               (51)
    Deferred income taxes                                                                              304                241
    Net (increase) decrease in mortgage loans held for sale                                            (13)                70
    Net increase in trading account assets                                                            (326)               (64)
    Decrease in accrued restructuring charge                                                            (2)               (23)
    Other operating activities, net                                                                   (324)              (364)
- ------------------------------------------------------------------------------------------------------------------------------------
NET CASH PROVIDED BY OPERATING ACTIVITIES                                                              751                939
INVESTING ACTIVITIES
Net increase in loans, excluding acquisitions, sales and divestitures                               (6,019)            (6,554)
Purchases of loans                                                                                      (7)              (859)
Proceeds from loan securitizations and sales                                                         4,374                962
Purchases of investment securities                                                                    (169)               (83)
Proceeds from sales of investment securities                                                             9                 44
Proceeds from prepayments and maturities of investment securities                                      192                310
Purchases of securities available for sale                                                          (4,241)              (123)
Proceeds from sales of securities available for sale                                                   382                 62
Proceeds from prepayments and maturities of securities available for sale                            2,961              1,869
Net (increase) decrease in other short-term investments                                                206               (219)
Purchases of premises and equipment                                                                    (61)               (55)
Proceeds from sales of premises and equipment                                                           23                 27
Proceeds from sales of other real estate owned                                                          10                  8
Net cash paid in connection with divestitures                                                            -               (433)
- ------------------------------------------------------------------------------------------------------------------------------------
NET CASH USED IN INVESTING ACTIVITIES                                                               (2,340)            (5,044)
FINANCING ACTIVITIES
Net increase (decrease) in deposits                                                                    883             (1,818)
Net increase (decrease) in short-term borrowings                                                    (2,115)             1,284
Net proceeds from issuance of long-term debt, including capital securities                           5,147              4,767
Payments on long-term debt, including capital securities                                            (2,094)              (614)
Loan payment received from ESOP trustee                                                                 10                  8
Purchases of treasury shares                                                                          (202)              (153)
Net proceeds from issuance of common stock                                                              32                 39
Cash dividends                                                                                        (350)              (309)
- ------------------------------------------------------------------------------------------------------------------------------------
NET CASH PROVIDED BY FINANCING ACTIVITIES                                                            1,311              3,204
- ------------------------------------------------------------------------------------------------------------------------------------
NET DECREASE IN CASH AND DUE FROM BANKS                                                               (278)              (901)
CASH AND DUE FROM BANKS AT BEGINNING OF PERIOD                                                       3,296              3,651
- ------------------------------------------------------------------------------------------------------------------------------------
CASH AND DUE FROM BANKS AT END OF PERIOD                                                            $3,018             $2,750
                                                                                                    ======             ======

- ------------------------------------------------------------------------------------------------------------------------------------

Additional disclosures relative to cash flow:
    Interest paid                                                                                   $2,013             $1,965
    Income taxes paid                                                                                  170                 84
    Net amount received on portfolio swaps                                                               8                 22
Noncash items:
    Transfer of credit card receivables to loans held for sale                                      $1,299                  -
    Reclassification of financial instruments from loans to securities available for sale              374                  -
    Fair value of Concord EFS, Inc. shares received                                                    170                  -
    Carrying amount of Electronic Payment Services, Inc. shares divested                                36                  -
    Assets sold                                                                                          -               $165
    Liabilities sold                                                                                     -                660

- ------------------------------------------------------------------------------------------------------------------------------------
See Notes to Consolidated Financial Statements (Unaudited).
</TABLE>



                                       6
<PAGE>   7

- --------------------------------------------------------------------------------
                   Notes to Consolidated Financial Statements
- --------------------------------------------------------------------------------

                            1. BASIS OF PRESENTATION

The unaudited condensed consolidated interim financial statements include the
accounts of KeyCorp (the "parent company") and its subsidiaries (collectively
referred to as "Key"). All significant intercompany accounts and transactions
have been eliminated in consolidation. In the opinion of management, the
unaudited condensed consolidated interim financial statements reflect all
adjustments of a normal recurring nature and disclosures which are necessary for
a fair presentation of the results for the interim periods presented, and should
be read in conjunction with the audited consolidated financial statements and
related notes included in Key's 1998 Annual Report to Shareholders. In addition,
certain reclassifications have been made to prior period amounts to conform to
the current presentation. The results of operations for the interim periods are
not necessarily indicative of the results of operations to be expected for the
full year.

ACCOUNTING PRONOUNCEMENTS ADOPTED IN 1999
As of January 1, 1999, Key adopted Statement of Financial Accounting Standard
("SFAS") No. 134, "Accounting for Mortgage-Backed Securities Retained after the
Securitization of Mortgage Loans Held for Sale by a Mortgage Banking
Enterprise." SFAS No. 134 amends SFAS No. 65, "Accounting for Certain Mortgage
Banking Activities" and SFAS No. 115, "Accounting for Certain Investments in
Debt and Equity Securities." SFAS No. 134 requires an entity engaged in mortgage
banking activities to classify mortgage-backed securities or other retained
interests resulting from a mortgage loan securitization based on its ability and
intent to sell or hold those assets. The statement conforms the accounting for
securities and uncertificated interests retained after the securitization of
mortgage loans to the accounting for securities and uncertificated interests
retained after the securitization of other types of assets by a non-mortgage
banking enterprise. To date, Key has retained only uncertificated interests
resulting from mortgage loan securitizations. These retained interests are
classified as either available-for-sale or trading securities. Since Key was in
compliance with the standard at the date of adoption, SFAS No. 134 had minimal
impact on Key's financial condition and results of operations.

As of January 1, 1999, Key adopted Statement of Position ("SOP") 98-1,
"Accounting for the Costs of Computer Software Developed or Obtained for
Internal Use." This SOP provides guidance on accounting for such costs,
including the characteristics to be considered in defining internal-use software
and the circumstances under which related costs should be expensed or
capitalized. The provisions of SOP 98-1 are substantially consistent with Key's
prior accounting policy for internally developed software. As a result, the
effect of prospective adoption did not have a material impact on Key's financial
condition or results of operations.

ACCOUNTING PRONOUNCEMENTS PENDING ADOPTION
In July 1999, the Financial Accounting Standards Board ("FASB") issued SFAS No.
137, "Deferral of the Effective Date of SFAS No. 133," that delays the effective
date of SFAS No. 133 until fiscal years beginning after June 15, 2000. SFAS No.
133, "Accounting for Derivative Instruments and Hedging Activities," establishes
accounting and reporting standards for derivative instruments including certain
derivative instruments embedded in other contracts (collectively "derivatives")
and for hedging activities. It requires that all derivatives be recognized on
the balance sheet at fair value. Changes in the fair value of all derivatives
qualifying as hedges will be recognized currently in earnings or comprehensive
income. Depending on the nature of the hedge, and the extent to which it is
effective, the changes in fair value will be offset against the change in fair
value of the hedged item (which also is recognized in earnings) or recorded in
comprehensive income and subsequently recognized in earnings in the period the
hedged item affects earnings. The portion of a hedge that is deemed ineffective
and all changes in the fair value of derivatives not designated as hedges will
be recognized immediately in earnings. Key will adopt the provisions of SFAS No.
133 as of January 1, 2001. Management is currently reviewing SFAS No. 133 to
determine the extent to which the statement will alter Key's use of certain
derivatives in the future and the impact on its financial condition and results
of operations.




                                       7
<PAGE>   8



                          2. EARNINGS PER COMMON SHARE

The computation of Key's basic and diluted earnings per Common Share is as
follows:

<TABLE>
<CAPTION>

                                                           THREE MONTHS ENDED SEPTEMBER 30,     NINE MONTHS ENDED SEPTEMBER 30,
                                                           --------------------------------     -------------------------------

dollars in millions, except per share amounts                      1999              1998            1999               1998
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                                             <C>               <C>             <C>                <C>
NET INCOME                                                        $ 270             $ 252           $ 843              $ 736
                                                                  =====             =====           =====              =====
- ------------------------------------------------------------------------------------------------------------------------------------
WEIGHTED AVERAGE COMMON SHARES
    Weighted average Common Shares outstanding (000)            448,742           438,856         448,764            439,180
    Potential addition to Common Shares (000)(1)                  4,144             4,894           4,503              5,867
- ------------------------------------------------------------------------------------------------------------------------------------
    Weighted average Common Shares and potential
        Common Shares outstanding  (000)                        452,886           443,750         453,267            445,047
                                                                =======           =======         =======            =======
- ------------------------------------------------------------------------------------------------------------------------------------
EARNINGS PER COMMON SHARE
   Net income per Common Share                                    $ .60             $ .57           $1.88              $1.68
   Net income per Common Share - assuming dilution                  .60               .57            1.86               1.65
- ------------------------------------------------------------------------------------------------------------------------------------
(1)    Represents the effect of dilutive common stock options.
</TABLE>


                    3. MERGERS, ACQUISITIONS AND DIVESTITURES

Mergers, acquisitions and divestitures completed by Key during 1998 and the
first nine months of 1999 are summarized below.

COMPLETED MERGERS AND ACQUISITIONS
MCDONALD & COMPANY INVESTMENTS, INC.
On October 23, 1998, Key acquired McDonald & Company Investments, Inc.
("McDonald"), a full-service investment banking and securities brokerage company
headquartered in Cleveland, Ohio, with assets of approximately $776 million at
the time of the transaction. Under the terms of the agreement, 19,337,159 Common
Shares, with a value of approximately $581 million, were issued in a transaction
structured as a tax-free merger and accounted for as a purchase. Key recorded
goodwill of $444 million, which is being amortized using the straight-line
method over a period of 25 years. In addition, Key established a retention
program for certain McDonald employees under which stock options for
approximately 3.3 million Key Common Shares were granted and will vest over a
three-year period, and approximately $30 million in cash may be paid over the
three-year period.

LEASETEC CORPORATION
On July 1, 1997, Key acquired an 80% interest (with an option to purchase the
remaining 20%) in Leasetec Corporation ("Leasetec"), an equipment leasing
company headquartered in Boulder, Colorado, with assets of approximately $1.1
billion at the time of the transaction and operations in the United States and
overseas. In connection with the transaction, which was accounted for as a
purchase, Key recorded goodwill of approximately $126 million, which is being
amortized using the straight-line method over a period of 25 years. On June 26,
1998, Key acquired the remaining 20% interest in Leasetec. This resulted in
additional goodwill of approximately $26 million, which is being amortized over
the remainder of the 25-year period which began July 1, 1997. In accordance with
a confidentiality clause in the purchase agreement, the terms, which are not
material, have not been publicly disclosed.

COMPLETED DIVESTITURES
COMPAQ CAPITAL EUROPE LLC AND COMPAQ CAPITAL ASIA PACIFIC LLC
On July 28, 1999, Key sold to Compaq Capital Corporation ("Compaq") its 50%
ownership interests in Compaq Capital Europe LLC and Compaq Capital Asia Pacific
LLC. These companies were formed with Compaq in 1998 to provide customized
equipment leasing and financing programs to Compaq's customers in the United
Kingdom, Europe and Asia. Key recognized a gain of $13 million ($8 million after
tax) which was recorded in gains from other divestitures on the income
statement.



                                       8
<PAGE>   9

ELECTRONIC PAYMENT SERVICES, INC.
On February 28, 1999, Electronic Payment Services, Inc. ("EPS"), an electronic
funds transfer processor in which Key held a 20% ownership interest, merged with
a wholly owned subsidiary of Concord EFS, Inc. ("Concord EFS"), a Delaware
corporation. Key received 5,931,825 shares of Concord EFS and recognized
a gain of $134 million ($85 million after tax). The gain was recorded in gains
from other divestitures on the income statement. On June 17, 1999, Key sold the
Concord EFS shares and recognized a gain of $15 million ($9 million after tax).
The gain was recorded in net securities gains on the income statement.

KEY MERCHANT SERVICES, LLC
On January 21, 1998, Key sold to NOVA Information Systems, Inc. ("NOVA") a 51%
interest in Key Merchant Services, LLC, a wholly owned subsidiary formed to
provide merchant credit card processing services to businesses. Key recognized a
$23 million gain ($14 million after tax) at the time of closing. Under the terms
of the agreement with NOVA, Key was entitled to receive additional consideration
if certain revenue-related performance targets were met. Accordingly, Key
recognized a gain of $27 million ($17 million after tax) in the fourth quarter
of 1998 and recorded a final gain of $14 million ($9 million after tax) during
the first quarter of 1999. These gains were recorded in gains from other
divestitures on the income statement. In accordance with a confidentiality
clause in the agreement, the terms, which are not material, have not been
disclosed.

BRANCH DIVESTITURES
During 1998, Key sold 46 branch offices ("KeyCenters") with deposits of
approximately $658 million, resulting in aggregate gains of $39 million ($22
million after tax). The gains were recorded in gains from branch divestitures on
the income statement.

TRANSACTION PENDING AT SEPTEMBER 30, 1999
LONG ISLAND FRANCHISE
On October 18, 1999, Key sold its Long Island franchise, which included 28
KeyCenters with approximately $1.3 billion in deposits and $505 million in
loans, resulting in an aggregate gain of $196 million ($125 million after tax),
subject to final post-closing adjustments.

                           4. LINE OF BUSINESS RESULTS

Key's four major lines of business as described below are Key Corporate Capital,
Key Consumer Finance, Key Community Bank and Key Capital Partners.

KEY CORPORATE CAPITAL
Key offers a complete range of financing, transaction processing and financial
advisory services to corporations throughout the country through Key Corporate
Capital. This line of business also operates one of the largest bank-affiliated
equipment leasing companies with operations conducted both domestically and
throughout Europe and Asia. Key Corporate Capital's business units are organized
around the following specialized industry client segments: commercial real
estate, lease financing, structured finance, healthcare and
media/telecommunications. In serving these targeted segments, Key Corporate
Capital provides a number of specialized services including international
banking, corporate finance advisory services and, based on transaction volume,
is a leading provider of cash management services. Key Corporate Capital also
provides investment banking, capital markets, 401(k) and trust custody products
through Key Capital Partners.

KEY CONSUMER FINANCE
Key Consumer Finance is responsible for Key's indirect, non-branch-based
consumer loan products. This line of business specializes in automobile loans
and leases, home equity loans, education loans, marine and recreational vehicle
loans and credit cards. As of December 31, 1998, based on the volume of loans
generated, Key Consumer Finance was one of the five largest education lenders in
the nation, ranked in the top ten in retail automobile financing and was one of
the leading providers of financing for consumer purchases of marine and
recreational vehicles.




                                       9
<PAGE>   10

KEY COMMUNITY BANK
Key Community Bank is responsible for delivering a complete line of branch-based
financial products and services to small businesses, consumers, and commercial
banking businesses. The delivery of these products and services is accomplished
through 963 full-service banking offices ("Key Centers"), a 24-hour telephone
banking call center services group, 2,565 automated teller machines ("ATMs")
that access 14 different networks and comprise one of the largest ATM networks
in the United States, and a core team of relationship management professionals.

KEY CAPITAL PARTNERS
Key Capital Partners provides clients with asset management, investment banking,
capital markets, insurance and brokerage expertise. It also plays a major role
in generating fee income through its broad range of investment choices and
customized products. This line of business is comprised of two major business
groups. One group, operating under the name "McDonald Investments", includes
retail and institutional brokerage, equity and fixed income trading and
underwriting, investment banking, capital markets products, loan syndication and
trading, public finance and clearing operations. The second major business group
includes asset management, mutual funds, institutional asset services, venture
capital, mezzanine finance, alliance funds, wealth management and insurance.
Leveraging Key's corporate and community banking distribution channels and
client relationships is and will continue to be an essential factor in ensuring
Key Capital Partners' future growth and success.

Selected financial data for each major line of business for the three- and
nine-month periods ended September 30, 1999 and 1998, is presented in the table
beginning on page 11. The financial information was derived from the internal
profitability reporting system used by management to monitor and manage the
financial performance of Key. The selected financial data are based on internal
management accounting policies which have been developed to ensure that results
are compiled on a consistent basis and to reflect the underlying economics of
the businesses. These policies address the methodologies applied in connection
with funds transfer pricing as well as the allocation of certain costs and
capital. Funds transfer pricing was used in the determination of net interest
income by assigning a standard cost for funds used (or a standard credit for
funds provided) to assets and liabilities based on their maturity, prepayment
and/or repricing characteristics. The net effect of transfer pricing was
allocated to the lines of business based upon their respective contributions to
net interest income. Indirect expenses were allocated based on actual volume
measurements and other criteria, as appropriate. The provision for loan losses
was allocated in an amount based primarily upon the actual net charge-offs of
each respective line of business, adjusted for loan growth and changes in risk
profile. The level of the consolidated provision for loan losses was based upon
the application of a methodology designed by management to assess the adequacy
of the consolidated allowance by focusing on a number of specific factors. This
methodology and the factors which influence it are more fully discussed in the
Allowance for Loan Losses section of Note 1, Summary of Significant Accounting
Policies, beginning on page 65 of Key's 1998 Annual Report to Shareholders.

Income taxes were allocated based on the statutory Federal income tax rate of
35% (adjusted for tax-exempt income from corporate owned life insurance,
nondeductible goodwill amortization, and tax credits associated with investments
in low-income housing projects) and a blended state income tax rate (net of the
Federal income tax benefit) of 1.8% for the periods presented. Capital was
assigned to each line of business based on management's assessment of economic
risk factors (primarily credit, operating and market risk).

The development and application of these methodologies is a dynamic process.
Accordingly, financial results may be revised periodically to reflect management
accounting enhancements, changes in risk profile or changes in the
organization's structure. The financial data presented in the accompanying table
for both the current and prior year reflects a number of revisions in Key's
organization structure and funds transfer pricing methodology that occurred
during the first quarter of 1999. Primary among the structural changes was the
reclassification of the public sector, retail brokerage, wealth management,
private banking and franchise trust businesses from Key Community Bank to Key
Capital Partners and the reclassification of institutional asset services from
Key Corporate Capital to Key Capital Partners. In addition, funds transfer
pricing was enhanced by refining the methodology applied to the residential
mortgage loan portfolio, certain deposit products with indeterminate maturities
and medium-term notes. Unlike financial accounting, there is no authoritative
guidance for management accounting similar to generally accepted accounting
principles. Consequently, reported results are not necessarily comparable with
those presented by other companies.




                                       10
<PAGE>   11

<TABLE>
<CAPTION>
THREE MONTHS ENDED SEPTEMBER 30,                KEY CORPORATE CAPITAL        KEY CONSUMER FINANCE          KEY COMMUNITY BANK
                                            ----------------------------  ----------------------------  --------------------------
dollars in millions                              1999           1998          1999          1998               1999         1998
- ----------------------------------------------------------------------------------------------------------------------------------
<S>                                           <C>            <C>           <C>           <C>                <C>          <C>
SUMMARY OF OPERATIONS
Net interest income (TE)                      $   134        $   122       $   158       $   151            $   426      $   427
Noninterest income                                 35             18            66            57                119          118
Revenue sharing(1)                                  7              8             1             2                 36           56
- ---------------------------------------------------------------------------------------------------------------------------------
Total revenue(2)                                  176            148           225           210                581          601
Provision for loan losses                          11             10            43            41                 34           26
Depreciation and amortization expense               6              5            13            11                 55           50
Other noninterest expense                          41             41            88            76                276          293
Expense sharing(1)                                  3              3            --            --                 25           31
- ---------------------------------------------------------------------------------------------------------------------------------
Income before income taxes (TE)                   115             89            81            82                191          201
Allocated income taxes and TE adjustment           42             32            31            30                 73           71
- ---------------------------------------------------------------------------------------------------------------------------------
Net income                                    $    73        $    57       $    50       $    52            $   118      $   130
                                              =======        =======       =======       =======            =======      =======
Percent of consolidated net income                 27 %           23 %          18 %          20 %               44 %         52 %
Efficiency ratio(6)                             28.41          33.11         44.89         41.43              61.49        62.23
- ---------------------------------------------------------------------------------------------------------------------------------

AVERAGE BALANCES
Loans                                         $15,335        $13,194       $15,551       $15,010            $27,325      $26,397
Total assets(2)                                16,236         13,808        16,965        16,375             36,625       36,126
Deposits                                          446            425           145           129             36,410       36,296
- ---------------------------------------------------------------------------------------------------------------------------------


NINE MONTHS ENDED SEPTEMBER 30,                 KEY CORPORATE CAPITAL        KEY CONSUMER FINANCE          KEY COMMUNITY BANK
                                            ----------------------------  ----------------------------  --------------------------
dollars in millions                              1999           1998          1999          1998               1999         1998
- ---------------------------------------------------------------------------------------------------------------------------------
SUMMARY OF OPERATIONS
Net interest income (TE)                      $   388        $   339       $   477       $   427            $ 1,263      $ 1,283
Noninterest income                                 85             58           185           128                365          355
Revenue sharing(1)                                 26             17             3             2                117          132
- ---------------------------------------------------------------------------------------------------------------------------------
Total revenue(2)                                  499            414           665           557              1,745        1,770
Provision for loan losses                          32             28           137           138                 97           73
Depreciation and amortization expense              17             12            40            32                166          150
Other noninterest expense                         116            113           250           226                825          852
Expense sharing(1)                                 11              7            --            --                 80           84
- ---------------------------------------------------------------------------------------------------------------------------------
Income before income taxes (TE)                   323            254           238           161                577          611
Allocated income taxes and TE adjustment          117             91            89            60                204          213
- ---------------------------------------------------------------------------------------------------------------------------------
Net income                                    $   206        $   163       $   149       $   101            $   373      $   398
                                              =======        =======       =======       =======            =======      =======

Percent of consolidated net income                 24 %           22 %          18 %          14 %               44 %         54 %
Efficiency ratio(6)                             28.86          31.88         43.61         46.32              62.30        61.49
- ---------------------------------------------------------------------------------------------------------------------------------

AVERAGE BALANCES
Loans                                         $14,899        $12,298       $15,651       $14,065            $26,983      $26,316
Total assets(2)                                15,739         12,886        17,049        15,391             36,280       36,769
Deposits                                          444            420           124           122             36,092       36,879
- ---------------------------------------------------------------------------------------------------------------------------------
</TABLE>


(1)  Represents the assignment of Key Capital Partners' revenue and expense to
     the lines of business principally responsible for maintaining the
     corresponding client relationships.

(2)  Substantially all revenue generated by Key's major lines of business is
     derived from external clients domiciled in the United States and
     substantially all long-lived assets held by such lines of business are
     located in the United States. Long-lived assets include premises and
     equipment, capitalized software and goodwill.

(3)  For the first nine months of both 1999 and 1998, noninterest income
     included gains from certain divestitures. These gains, all of which were
     recorded prior to the third quarter of each respective year, totaled $149
     million ($94 million after tax) in 1999 and $39 million ($22 million after
     tax) in 1998. Net interest income is primarily comprised of the funding
     cost related to unallocated nonearning assets of corporate support
     functions.




                                       11
<PAGE>   12


<TABLE>
<CAPTION>
THREE MONTHS ENDED SEPTEMBER 30,               KEY CAPITAL PARTNERS                        TOTAL SEGMENTS
                                          --------------------------------     -----------------------------------
dollars in millions                                  1999            1998              1999            1998
- ------------------------------------------------------------------------------------------------------------------
<S>                                                <C>             <C>              <C>             <C>
SUMMARY OF OPERATIONS
Net interest income (TE)                           $   36          $   32           $   754         $   732
Noninterest income                                    249             185               469             378
Revenue sharing(1)                                    (44)            (66)               --              --
- ------------------------------------------------------------------------------------------------------------------
Total revenue(2)                                      241             151             1,223           1,110
Provision for loan losses                               1               1                89              78
Depreciation and amortization expense                  23              13                97              79
Other noninterest expense                             223             134               628             544
Expense sharing(1)                                    (28)            (34)               --              --
- ------------------------------------------------------------------------------------------------------------------
Income before income taxes (TE)                        22              37               409             409
Allocated income taxes and TE adjustment                7              13               153             146
- ------------------------------------------------------------------------------------------------------------------
Net income                                         $   15          $   24           $   256         $   263
                                                   ======          ======           =======         =======

Percent of consolidated net income                      6 %            10 %              95 %           105 %
Efficiency ratio(6)                                 90.46           74.83             59.38           56.13
- ------------------------------------------------------------------------------------------------------------------

AVERAGE BALANCES
Loans                                              $4,377          $3,663           $62,588         $58,264
Total assets(2)                                     9,060           6,934            78,886          73,243
Deposits                                            3,222           2,806            40,223          39,656
- ------------------------------------------------------------------------------------------------------------------


NINE MONTHS ENDED SEPTEMBER 30,                KEY CAPITAL PARTNERS                        TOTAL SEGMENTS
                                          --------------------------------     -----------------------------------
dollars in millions                                  1999            1998              1999            1998
- ------------------------------------------------------------------------------------------------------------------
SUMMARY OF OPERATIONS
Net interest income (TE)                           $  118          $   92           $ 2,246         $ 2,141
Noninterest income                                    774             512             1,409           1,053
Revenue sharing(1)                                   (146)           (151)               --              --
- ------------------------------------------------------------------------------------------------------------------
Total revenue(2)                                      746             453             3,655           3,194
Provision for loan losses                               3               2               269             241
Depreciation and amortization expense                  68              36               291             230
Other noninterest expense                             661             383             1,852           1,574
Expense sharing(1)                                    (91)            (91)               --              --
- ------------------------------------------------------------------------------------------------------------------
Income before income taxes (TE)                       105             123             1,243           1,149
Allocated income taxes and TE adjustment               36              41               446             405
- ------------------------------------------------------------------------------------------------------------------
Net income                                         $   69          $   82           $   797         $   744
                                                   ======          ======           =======         =======

Percent of consolidated net income                      8 %            11 %              94 %           101 %
Efficiency ratio(6)                                 85.52           72.41             59.05           56.55
- ------------------------------------------------------------------------------------------------------------------

AVERAGE BALANCES
Loans                                              $4,292          $3,415           $61,825         $56,094
Total assets(2)                                     8,876           6,490            77,944          71,536
Deposits                                            3,220           2,732            39,880          40,153
- ------------------------------------------------------------------------------------------------------------------

<CAPTION>
THREE MONTHS ENDED SEPTEMBER 30,                 RECONCILING ITEMS         KEYCORP CONSOLIDATED
                                          ----------------------------------------------------------
dollars in millions                           1999            1998             1999            1998
- ----------------------------------------------------------------------------------------------------
<S>                                         <C>             <C>            <C>             <C>
SUMMARY OF OPERATIONS
Net interest income (TE)                    $  (45)         $  (43)         $   709         $   689
Noninterest income                              20              14              489             392
Revenue sharing(1)                              --              --               --              --
- ----------------------------------------------------------------------------------------------------
Total revenue(2)                               (25)(3)         (29)(3)        1,198           1,081
Provision for loan losses                      (11)             (7)              78              71
Depreciation and amortization expense            3               5              100              84
Other noninterest expense                      (27)(4)          --              601             544
Expense sharing(1)                              --              --               --              --
- ----------------------------------------------------------------------------------------------------
Income before income taxes (TE)                 10             (27)             419             382
Allocated income taxes and TE adjustment        (4)            (16)             149             130
- ----------------------------------------------------------------------------------------------------
Net income                                  $   14          $  (11)         $   270          $  252
                                            ======          ======          =======          ======

Percent of consolidated net income               5 %            (5)%            100 %           100 %
Efficiency ratio(6)                            N/M             N/M            58.61           58.09
- ----------------------------------------------------------------------------------------------------

AVERAGE BALANCES
Loans                                       $  211          $  295          $62,799         $58,559
Total assets(2)                              2,409(5)        2,643(5)        81,295          75,886
Deposits                                     2,240           1,208           42,463          40,864
- ----------------------------------------------------------------------------------------------------


NINE MONTHS ENDED SEPTEMBER 30,               RECONCILING ITEMS            KEYCORP CONSOLIDATED
                                          -------------------------    -----------------------------
dollars in millions                           1999            1998             1999            1998
- ----------------------------------------------------------------------------------------------------
SUMMARY OF OPERATIONS
Net interest income (TE)                    $ (140)         $ (118)         $ 2,106         $ 2,023
Noninterest income                             215              75            1,624           1,128
Revenue sharing(1)                              --              --               --              --
- ----------------------------------------------------------------------------------------------------
Total revenue(2)                                75(3)          (43)(3)        3,730           3,151
Provision for loan losses                       (4)            (21)             265             220
Depreciation and amortization expense            7              10              298             240
Other noninterest expense                       16(4)            2            1,868           1,576
Expense sharing(1)                              --              --               --              --
- ----------------------------------------------------------------------------------------------------
Income before income taxes (TE)                 56             (34)           1,299           1,115
Allocated income taxes and TE adjustment        10             (26)             456             379
- ----------------------------------------------------------------------------------------------------
Net income                                  $   46          $   (8)         $   843         $   736
                                            ======          ======          =======         =======

Percent of consolidated net income               6 %            (1)%            100 %           100 %
Efficiency ratio(6)                            N/M             N/M            59.36           58.43
- ----------------------------------------------------------------------------------------------------

AVERAGE BALANCES
Loans                                       $  211          $  238          $62,036         $56,332
Total assets(2)                              2,454(5)        2,503(5)        80,398          74,039
Deposits                                     1,910           1,127           41,790          41,280
- ----------------------------------------------------------------------------------------------------
</TABLE>


(4)  For the first nine months of 1999, noninterest expense included special
     contributions of $3 ($2 million after tax) and $20 million ($13 million
     after tax) made to the Key sponsored charitable foundation in the second
     and first quarters, respectively. Noninterest expense in 1999 also included
     $27 million ($17 million after tax ) of other nonrecurring charges recorded
     during the first quarter.

(5)  Total assets represent primarily the unallocated portion of nonearning
     assets of corporate support functions.

(6)  Calculated as noninterest expense (excluding certain nonrecurring charges)
     divided by taxable-equivalent net interest income plus noninterest income
     (excluding net securities transactions and gains from certain
     divestitures).

TE=Taxable Equivalent

N/M=Not Meaningful



                                       12
<PAGE>   13




                                  5. SECURITIES

Debt securities that Key has the positive intent and ability to hold to maturity
are classified as securities held to maturity and carried at cost, adjusted for
amortization of premiums and accretion of discounts using the level yield
method. Securities held to maturity and equity securities that do not have
readily determinable fair values (primarily equity capital investments) are
presented as investment securities on the balance sheet. Debt and equity
securities that are bought and held principally for the purpose of selling them
in the near term are classified as trading account assets, reported at fair
value and included in short-term investments on the balance sheet. Realized and
unrealized gains and losses on trading account assets are reported in other
income on the income statement. Debt and equity securities that Key has not
classified as investment securities or trading account assets are classified as
securities available for sale and are reported at fair value, with unrealized
gains and losses, net of income taxes, reported in shareholders' equity as a
component of accumulated other comprehensive (loss) income. Gains and losses
from sales of securities available for sale are computed using the specific
identification method and included in net securities gains on the income
statement.

During the first quarter of 1999, Key reclassified approximately $374 million of
collateralized mortgage obligations from the commercial mortgage loan portfolio
to the securities available for sale portfolio.

The amortized cost, unrealized gains and losses and approximate fair value of
securities available for sale and investment securities were as follows:


<TABLE>
<CAPTION>
                                                                       SEPTEMBER 30, 1999
                                                  -----------------------------------------------------------------
                                                                           GROSS            GROSS
                                                       AMORTIZED      UNREALIZED       UNREALIZED          FAIR
in millions                                                 COST           GAINS           LOSSES         VALUE
- -------------------------------------------------------------------------------------------------------------------
<S>                                                       <C>                <C>             <C>         <C>
SECURITIES AVAILABLE FOR SALE
    U.S. Treasury, agencies and corporations              $  128             $ 1             $  1        $  128
    States and political subdivisions                         61               1                1            61
    Collateralized mortgage obligations                    4,240               1              157         4,084
    Other mortgage-backed securities                       1,772               9               29         1,752
    Retained interests in securitizations                    365               -               14           351
    Other securities                                         184               8                1           191
- -------------------------------------------------------------------------------------------------------------------
        Total securities available for sale               $6,750             $20             $203        $6,567
                                                          ======             ===             ====        ======
INVESTMENT SECURITIES
    States and political subdivisions                     $  490             $16                -        $  506
    Other securities                                         499               -                -           499
- -------------------------------------------------------------------------------------------------------------------
        Total investment securities                       $  989             $16                -        $1,005
                                                            ====             ===                         ======

- -------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
                                                                        DECEMBER 31, 1998
                                                  -----------------------------------------------------------------
                                                                           GROSS            GROSS
                                                       AMORTIZED      UNREALIZED       UNREALIZED          FAIR
in millions                                                 COST           GAINS           LOSSES         VALUE
- -------------------------------------------------------------------------------------------------------------------
<S>                                                       <C>                <C>              <C>        <C>
SECURITIES AVAILABLE FOR SALE
    U.S. Treasury, agencies and corporations              $  420             $ 2                -        $  422
    States and political subdivisions                         65               2                -            67
    Collateralized mortgage obligations                    2,191              21              $ 1         2,211
    Other mortgage-backed securities                       2,123              34                6         2,151
    Retained interests in securitizations                    345               -               17           328
    Other securities                                          84              16                1            99
- -------------------------------------------------------------------------------------------------------------------
        Total securities available for sale               $5,228             $75              $25        $5,278
                                                          ======             ===              ===        ======
INVESTMENT SECURITIES
    States and political subdivisions                     $  631             $28                -        $  659
    Other securities                                         345               -                -           345
- -------------------------------------------------------------------------------------------------------------------
        Total investment securities                       $  976             $28                -        $1,004
                                                          ======             ===                         ======

- -------------------------------------------------------------------------------------------------------------------
</TABLE>



                                       13
<PAGE>   14


<TABLE>
<CAPTION>
                                                                       SEPTEMBER 30, 1998
                                                  -----------------------------------------------------------------
                                                                           GROSS            GROSS
                                                       AMORTIZED      UNREALIZED       UNREALIZED          FAIR
in millions                                                 COST           GAINS           LOSSES         VALUE
- -------------------------------------------------------------------------------------------------------------------
<S>                                                       <C>                <C>              <C>        <C>
SECURITIES AVAILABLE FOR SALE
    U.S. Treasury, agencies and corporations              $  138             $ 2                -        $  140
    States and political subdivisions                         75               2                -            77
    Collateralized mortgage obligations                    2,743              32              $ 1         2,774
    Other mortgage-backed securities                       2,390              47                4         2,433
    Retained interests in securitizations                    421               -               19           402
    Other securities                                          93               9                -           102
- -------------------------------------------------------------------------------------------------------------------
        Total securities available for sale               $5,860             $92              $24        $5,928
                                                          ======             ===              ===        ======
INVESTMENT SECURITIES
    States and political subdivisions                     $  709             $31                -        $  740
    Other securities                                         275               -                -           275
- -------------------------------------------------------------------------------------------------------------------
        Total investment securities                       $  984             $31                -        $1,015
                                                            ====             ===                         ======

- -------------------------------------------------------------------------------------------------------------------
</TABLE>




Trading account assets had a fair value of $1.2 billion, $877 million and $599
million at September 30, 1999, December 31, 1998 and September 30, 1998,
respectively. At September 30, 1999, these assets included $101 million of
retained interests in home equity loan securitizations.

                                    6. LOANS

At September 30, 1999, Key reclassified its credit card receivables to the held
for sale portfolio as a result of its announced intention to sell those
receivables.

Loans are summarized as follows:


<TABLE>
<CAPTION>
                                                 SEPTEMBER 30,        DECEMBER 31,        SEPTEMBER 30,
in millions                                               1999                1998                 1998
- --------------------------------------------------------------------------------------------------------
<S>                                                    <C>                 <C>                  <C>
Commercial, financial and agricultural                 $18,275             $17,038              $16,352
Real estate - commercial mortgage                        6,831               7,309                7,168
Real estate - construction                               4,298               3,450                3,234
Commercial lease financing                               6,399               5,613                5,068
- --------------------------------------------------------------------------------------------------------
     Total commercial loans                             35,803              33,410               31,822
Real estate - residential mortgage                       4,331               5,083                5,223
Home equity                                              7,502               7,301                6,452
Credit card                                                  -               1,425                1,398
Consumer-direct                                          2,566               2,342                2,073
Consumer-indirect lease financing                        3,107               2,580                2,290
Consumer-indirect other                                  6,488               7,009                6,876
- --------------------------------------------------------------------------------------------------------
     Total consumer loans                               23,994              25,740               24,312
Real estate - commercial mortgage                          152                  86                  174
Real estate - residential mortgage                          58                 111                  108
Home equity                                                153                   -                  440
Credit card                                              1,299                   -                    -
Education                                                1,722               2,665                2,512
Automobile                                                   -                   -                   76
- --------------------------------------------------------------------------------------------------------
     Total loans held for sale                           3,384               2,862                3,310
- --------------------------------------------------------------------------------------------------------
     Total loans                                       $63,181             $62,012              $59,444
                                                       =======             =======              =======

- --------------------------------------------------------------------------------------------------------
</TABLE>



Portfolio interest rate swaps are used to manage interest rate risk by modifying
the repricing and maturity characteristics of certain loans. Additional
information pertaining to the notional amount, fair value and weighted average
rate of such swaps as of September 30, 1999, is presented in Note 10, Financial
Instruments with Off-Balance Sheet Risk, beginning on page 18.


                                       14
<PAGE>   15



Changes in the allowance for loan losses are summarized as follows:

<TABLE>
<CAPTION>
                                                      THREE MONTHS ENDED SEPTEMBER 30,        NINE MONTHS ENDED SEPTEMBER 30,
                                                      --------------------------------        -------------------------------
in millions                                               1999                1998                 1999                1998
- ----------------------------------------------------------------------------------------------------------------------------
<S>                                                      <C>                 <C>                   <C>                 <C>
Balance at beginning of period                           $ 930               $ 900                 $900                $900
Charge-offs                                               (102)                (91)                (314)               (288)
Recoveries                                                  24                  20                   79                  68
- ----------------------------------------------------------------------------------------------------------------------------
     Net charge-offs                                       (78)                (71)                (235)               (220)
Provision for loan losses                                   78                  71                  265                 220
- ----------------------------------------------------------------------------------------------------------------------------
     Balance at end of period                            $ 930               $ 900                 $930                $900
                                                         =====               =====                 ====                ====

- ----------------------------------------------------------------------------------------------------------------------------
</TABLE>

                7. IMPAIRED LOANS AND OTHER NONPERFORMING ASSETS

At September 30, 1999, impaired loans totaled $219 million. Included in this
amount are $107 million of impaired loans for which the specifically allocated
allowance for loan losses is $47 million, and $112 million of impaired loans
which are carried at their estimated fair value without a specifically allocated
allowance for loan losses. At the end of the prior year, impaired loans totaled
$193 million, of which $95 million had a specifically allocated allowance of $42
million and $98 million were carried at their estimated fair value. The average
investment in impaired loans for the third quarter of 1999 and 1998 was $204
million and $194 million, respectively.

Nonperforming assets were as follows:

<TABLE>
<CAPTION>
                                                           SEPTEMBER 30,        DECEMBER 31,      SEPTEMBER 30,
in millions                                                         1999                1998               1998
- ----------------------------------------------------------------------------------------------------------------
<S>                                                                 <C>                 <C>                <C>
Impaired loans                                                      $219                $193               $193
Other nonaccrual loans                                               160                 172                167
- ----------------------------------------------------------------------------------------------------------------
     Total nonperforming loans                                       379                 365                360
Other real estate owned ("OREO")                                      32                  56                 58
Allowance for OREO losses                                             (8)                (18)               (19)
- ----------------------------------------------------------------------------------------------------------------
     OREO, net of allowance                                           24                  38                 39
Other nonperforming assets                                             4                   1                  3
- ----------------------------------------------------------------------------------------------------------------
      Total nonperforming assets                                    $407                $404               $402
                                                                    ====                ====               ====

- ----------------------------------------------------------------------------------------------------------------
</TABLE>


Impaired loans are evaluated individually. The fair value of any existing
collateral or an estimate of the present value of the future cash flows on the
loan is used to determine the extent of the impairment. When such amounts do not
support the carrying amount of the loan, the amount which management deems
uncollectible is charged to the allowance for loan losses. In instances where
collateral or other sources of repayment are sufficient, yet uncertainty exists
regarding the ultimate repayment, an allowance is specifically allocated for in
the allowance for loan losses.

Key excludes smaller-balance, homogeneous nonaccrual loans (shown in the
preceding table as "Other nonaccrual loans") from impairment evaluation.
Generally, this portfolio includes loans to finance residential mortgages,
automobiles, recreational vehicles, boats and mobile homes. Key applies
historical loss experience rates to these loans, adjusted based on management's
assessment of emerging credit trends and other factors. The resulting loss
estimates are specifically allocated for by loan type in the allowance for loan
losses.


                                       15


<PAGE>   16

                             NOTE 8. LONG-TERM DEBT

The components of long-term debt, presented net of unamortized discount where
applicable, were as follows:

<TABLE>
<CAPTION>
                                                                      SEPTEMBER 30,       DECEMBER 31,     SEPTEMBER 30,
dollars in millions                                                            1999               1998              1998
- -------------------------------------------------------------------------------------------------------------------------
<S>                                                                         <C>                <C>               <C>
Senior medium-term notes due through 2005(1)                                $   401            $   419           $   419
Subordinated medium-term notes due through 2005(1)                              133                133               133
7.50%   Subordinated notes due 2006(2)                                          250                250               250
6.75%   Subordinated notes due 2006(2)                                          200                200               200
8.125%  Subordinated notes due 2002(2)                                          199                199               199
8.00%   Subordinated notes due 2004(2)                                          125                125               125
8.404%  Notes due through 2001                                                   24                 34                34
8.40%   Subordinated capital notes due 1999                                       -                 75                75
All other long-term debt(8)                                                       4                  5                12
- -------------------------------------------------------------------------------------------------------------------------
      Total parent company(9)                                                 1,336              1,440             1,447

Senior medium-term bank notes due through 2004(3)                             9,394              7,426             5,984
Senior euro medium-term bank notes due through 2007(4)                        2,383              1,441             1,419
6.50 %  Subordinated remarketable securities due 2027(5)                        313                313               313
6.95%   Subordinated notes due 2028(5)                                          300                300               300
7.125%  Subordinated notes due 2006(5)                                          250                250               250
7.25%   Subordinated notes due 2005(5)                                          200                200               200
6.75%   Subordinated notes due 2003(5)                                          200                200               200
7.50%   Subordinated notes due 2008(5)                                          165                165               165
7.30%   Subordinated notes due 2011(5)                                          107                  -                 -
7.85%   Subordinated notes due 2002(5)                                           93                200               200
7.55%   Subordinated notes due 2006(5)                                           75                 75                75
7.375%  Subordinated notes due 2008(5)                                           70                 70                70
Lease financing debt due through 2004(6)                                        580                574               515
Federal Home Loan Bank advances due through 2029(7)                             241                289               169
All other long-term debt(8)                                                     108                 24                46
- -------------------------------------------------------------------------------------------------------------------------
      Total subsidiaries(10)                                                 14,479             11,527             9,906
- -------------------------------------------------------------------------------------------------------------------------
          Total long-term debt                                              $15,815            $12,967           $11,353
                                                                            =======            =======           =======

- -------------------------------------------------------------------------------------------------------------------------

Portfolio interest rate swaps, caps and floors are used to manage interest rate risk by modifying the repricing
and maturity characteristics of certain long-term debt.  Additional information pertaining to the notional
amount, fair value and weighted average rate of such financial instruments as of September 30, 1999, is
presented in Note 10, Financial Instruments with Off-Balance Sheet Risk, beginning on page 18.


(1)   At September 30, 1999, December 31, 1998 and September 30, 1998, the senior medium-term notes had weighted
      average interest rates of 6.54%, 6.55%  and 6.68%, respectively, and the subordinated medium-term
      notes had weighted average interest rates of 7.09% at each respective date.  These notes had a combination
      of both fixed and floating interest rates.

(2)   The 7.50%, 6.75%, 8.125% and 8.00% subordinated notes may not be redeemed or prepaid prior to
      maturity.

(3)   At September 30, 1999, December 31, 1998 and September 30, 1998,  senior medium-term bank notes of
      subsidiaries had weighted average interest rates of 5.48%, 5.30% and 5.69%, respectively. These
      notes had a combination of both fixed and floating interest rates.

(4)   At September 30, 1999, December 31, 1998 and September 30, 1998, the senior euro medium-term bank notes
      had weighted average interest rates of  5.56%, 5.52% and 5.76%, respectively.  These notes are obligations
      of KeyBank National Association ("KeyBank N.A.") issued under Key's $7.0 billion Euronote Program
      and had fixed and floating interest rates based on the three-month London Interbank Offered Rate
      ("LIBOR").  As of September 30, 1999, the Euronote Program had an unused capacity of $4.6 billion.
</TABLE>


                                      16
<PAGE>   17

<TABLE>
<S>   <C>
(5)   The subordinated notes and securities are all obligations of KeyBank N.A., with the exception
      of the 7.55% notes which are obligations of Key Bank USA, National Association ("Key Bank USA").
      These notes may not be redeemed prior to their respective maturity dates.  The 7.30% notes were
      issued in exchange for a portion of the 7.85% notes during the first quarter of 1999.

(6)   At September 30, 1999, December 31, 1998 and September 30, 1998, lease financing debt had weighted average
      interest rates of 6.70%, 6.56% and 7.01%,  respectively, and represented primarily nonrecourse debt
      collateralized by lease equipment under operating , direct financing and sales type leases.

(7)   At September 30, 1999, December 31, 1998 and September 30, 1998, long-term advances from the Federal Home
      Loan Bank ("FHLB") had weighted average interest rates of 5.43%, 5.39%  and 5.77%, respectively.
      These advances had a combination of both fixed and floating interest rates.  Real estate loans and
      securities of $361 million, $409 million and $241 million at September 30, 1999, December 31, 1998 and
      September 30, 1998, respectively, collateralize FHLB advances.

(8)   Other long-term debt at September 30, 1999, December 31, 1998 and September 30, 1998, consisted of
      industrial revenue bonds, capital lease obligations and various secured and unsecured
      obligations of corporate subsidiaries and had weighted average interest rates of 7.01%, 7.17%
      and 7.56%, respectively.

(9)   At September 30, 1999, unused capacity under the parent company's shelf registration totaled $1.3
      billion, including $750 million reserved for future issuance as medium-term notes.

(10)  As of September 30, 1999, the Bank Note Program had an unused capacity of $8.9 billion.
</TABLE>


                              9. CAPITAL SECURITIES

The corporation-obligated mandatorily redeemable preferred capital securities of
subsidiary trusts holding solely debentures of the Corporation ("capital
securities") were issued by five separate business trusts, all of whose common
securities are owned by the parent company. The proceeds from the issuances of
the capital securities and common securities were used to purchase debentures of
the parent company. All of the trusts hold solely junior subordinated deferrable
interest debentures of the parent company. Both the debentures and related
income statement effects are eliminated in Key's financial statements.

The parent company has entered into contractual arrangements which, taken
collectively, fully and unconditionally guarantee payment of: (i) accrued and
unpaid distributions required to be paid on the capital securities; (ii) the
redemption price with respect to any capital securities called for redemption by
the trusts; and (iii) payments due upon a voluntary or involuntary liquidation,
winding-up or termination of the trusts.

The capital securities (net of discount), common securities and related
debentures are summarized as follows:


<TABLE>
<CAPTION>
                                                                                 PRINCIPAL      INTEREST RATE            MATURITY
                                                CAPITAL                          AMOUNT OF         OF CAPITAL          OF CAPITAL
                                            SECURITIES,           COMMON       DEBENTURES,     SECURITIES AND      SECURITIES AND
dollars in millions                      NET OF DISCOUNT(1)   SECURITIES   NET OF DISCOUNT(2)      DEBENTURES(3)       DEBENTURES
- ----------------------------------------------------------------------------------------------------------------------------------
<S>                                              <C>                 <C>           <C>                  <C>
September 30, 1999
      KeyCorp Institutional Capital A            $  350              $11           $  361               7.826 %              2026
      KeyCorp Institutional Capital B               150                4              154               8.250                2026
      KeyCorp Capital I                             247                8              255               6.089                2028
      KeyCorp Capital II                            247                8              255               6.875                2029
      KeyCorp Capital III                           249                8              257               7.750                2029
- ----------------------------------------------------------------------------------------------------------------------------------
          Total                                  $1,243              $39           $1,282               7.328 %                 -
                                                 ======              ===           ======

- ----------------------------------------------------------------------------------------------------------------------------------
December 31, 1998                                $  997              $31           $1,028               7.149 %                 -
                                                 ======              ===           ======

- ----------------------------------------------------------------------------------------------------------------------------------
September 30, 1998                               $  997              $31           $1,028               7.242 %                 -
                                                 ======              ===           ======

- ----------------------------------------------------------------------------------------------------------------------------------
</TABLE>

 (1) The capital securities are mandatorily redeemable upon the respective
     maturity dates of the debentures or upon earlier redemption as provided in
     the indenture. Each issue of capital securities carries an interest rate
     identical to that of the respective debenture. The capital securities
     issued by the trusts constitute minority interests in the equity accounts
     of consolidated subsidiaries and, therefore, qualify as Tier 1 capital
     under Federal Reserve Board guidelines.


                                       17

<PAGE>   18


 (2) The parent company has the right to redeem the debentures purchased by
     Capital A, Capital B, Capital I, Capital II and Capital III: (i) in whole
     or in part, on or after December 1, 2006, December 15, 2006, July 1, 2008,
     March 18, 1999 and July 16, 1999, respectively; and (ii) in whole at any
     time within 90 days following the occurrence and during the continuation of
     a tax event or a capital treatment event (as defined in the applicable
     offering circular). If the debentures purchased by Capital A or Capital B
     are redeemed prior to maturity, the redemption price will be expressed as a
     certain percentage of, or factor added to, the principal amount, plus any
     accrued but unpaid interest. If the debentures purchased by Capital I are
     redeemed prior to maturity, the redemption price will be equal to 100% of
     the principal amount of such debentures, plus any accrued but unpaid
     interest. If the debentures purchased by Capital II or Capital III are
     redeemed prior to maturity, the redemption price will be equal to the
     greater of: (i) 100% of the principal amount plus any accrued but unpaid
     interest or (ii) the sum of the present values of principal and interest
     payments discounted at the Treasury Rate (as defined in the applicable
     offering circular) plus 20 basis points (25 basis points for Capital III),
     plus any accrued but unpaid interest. The price of redemptions that occur
     in response to tax or capital treatment events is generally slightly more
     favorable than that available under other circumstances described above.

 (3) The interest rates for Capital A, Capital B, Capital II and Capital III are
     fixed interest rates. The interest rate for Capital I is a floating
     interest rate equal to three-month LIBOR plus 74 basis points and is
     repriced quarterly. The rates shown as the total at September 30, 1999,
     December 31, 1998 and September 30, 1998, are weighted average rates.


              10. FINANCIAL INSTRUMENTS WITH OFF-BALANCE SHEET RISK

Key, mainly through its lead bank (KeyBank N.A.), is party to various financial
instruments with off-balance sheet risk. It uses these financial instruments in
the normal course of business to meet the financing needs of its clients and to
manage its exposure to market risk. Market risk includes the possibility that
Key's net interest income will be adversely affected as a result of changes in
interest rates or other economic factors. The primary financial instruments used
include commitments to extend credit, standby and commercial letters of credit,
interest rate swaps, caps and floors, futures and foreign exchange forward
contracts. All of the interest rate swaps, caps and floors, and foreign exchange
forward contracts held are over-the-counter instruments. These financial
instruments may be used for lending-related, asset and liability management and
trading purposes, as discussed in the remainder of this note. In addition to the
market risk inherent in the use of these financial instruments, each contains an
element of credit risk. Credit risk is the possibility that Key will incur a
loss due to a counterparty's failure to meet its contractual obligations.

FINANCIAL INSTRUMENTS HELD OR ISSUED FOR LENDING-RELATED PURPOSES
These instruments involve, to varying degrees, credit risk in addition to
amounts recognized in Key's balance sheet. Key mitigates its exposure to credit
risk through internal controls over the extension of credit. These controls
include the process of credit approval and review, the establishment of credit
limits and, when deemed necessary, securing collateral.

Key's commitments to extend credit are agreements with clients to provide
financing at predetermined terms as long as the client continues to meet
specified criteria. Loan commitments serve to meet the financing needs of
clients and generally carry variable rates of interest, have fixed expiration
dates or other termination clauses, and may require the payment of fees. Since
the commitments may expire without being drawn upon, the total amount of the
commitments does not necessarily represent the future cash outlay to be made by
Key. The credit-worthiness of each client is evaluated on a case-by-case basis.
The estimated fair values of these commitments and standby letters of credit
discussed below are not material. Key does not have any significant
concentrations of credit risk.

Standby letters of credit enhance the credit-worthiness of Key's clients by
assuring the clients' financial performance to third parties in connection with
specified transactions. Amounts drawn under standby letters of credit generally
carry variable rates of interest, and the credit risk involved is essentially
the same as that involved in the extension of loan facilities.


                                       18
<PAGE>   19
The following is a summary of the contractual amount of each class of
lending-related, off-balance sheet financial instrument outstanding wherein
Key's maximum possible accounting loss equals the contractual amount of the
instruments.

<TABLE>
<CAPTION>
                                                            SEPTEMBER 30,      DECEMBER 31,      SEPTEMBER 30,
in millions                                                          1999              1998               1998
- ---------------------------------------------------------------------------------------------------------------
<S>                                                               <C>               <C>                <C>
Loan commitments:
     Credit card lines                                            $ 6,776           $ 6,320            $ 6,756
     Home equity                                                    4,630             4,347              4,291
     Commercial real estate and construction                        1,778             2,046              1,640
     Commercial and other                                          21,979            20,995             21,667
- ---------------------------------------------------------------------------------------------------------------
        Total loan commitments                                     35,163            33,708             34,354

Other commitments:
     Standby letters of credit                                      1,870             1,834              1,597
     Commercial letters of credit                                     155               138                151
     Loans sold with recourse                                          17                21                 22
- ---------------------------------------------------------------------------------------------------------------
        Total loan and other commitments                          $37,205           $35,701            $36,124
                                                                  =======           =======            =======

- ---------------------------------------------------------------------------------------------------------------
</TABLE>



FINANCIAL INSTRUMENTS HELD OR ISSUED FOR ASSET AND LIABILITY MANAGEMENT PURPOSES
Key manages its exposure to interest rate risk, in part, by using off-balance
sheet financial instruments, commonly referred to as derivatives. Instruments
used for this purpose modify the repricing or maturity characteristics of
specified on-balance sheet assets and liabilities. The instruments must be both
effective at reducing the risk associated with the exposure being managed, and
designated as a risk management transaction at the inception of the derivative
contract. In addition, to be considered effective, a high degree of interest
rate correlation must exist between the derivative and the specified assets or
liabilities being managed at inception and over the life of the derivative
contract. Primary among the financial instruments used by Key to manage exposure
to interest rate risk are interest rate swaps, caps and floors, otherwise
referred to as portfolio swaps, caps and floors. In addition, Key uses
treasury-based interest rate locks to manage the risk associated with
anticipated loan securitizations.

The following table summarizes the notional amount, fair value, maturity,
weighted average rate received and paid, and weighted average strike rate for
the various types of portfolio swaps, caps and floors used by Key.


<TABLE>
<CAPTION>
                                                                                          September 30, 1999
                                                          --------------------------------------------------------------------------
                                                           Notional       Fair     Maturity           Weighted Average Rate
                                                                                             ---------------------------------------
dollars in millions                                          Amount      Value       (Years)   Receive        Pay         Strike
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                                         <C>            <C>          <C>       <C>        <C>      <C>
Interest rate swaps:
     Received fixed/pay variable-indexed amortizing(1)      $   132        $ 1           .7       7.02 %     5.37 %        N/A
     Received fixed/pay variable-conventional                 5,962        (58)         5.6       6.15       5.42          N/A
     Pay fixed/receive variable-conventional                  3,846         52          4.5       5.46       5.96          N/A
     Pay fixed/receive variable-forward starting                148          2          5.1       5.94       6.13          N/A
     Basis swaps                                              8,408         (3)         1.7       5.21       5.16          N/A
- ------------------------------------------------------------------------------------------------------------------------------------
         Total                                               18,496         (6)          --       5.58 %     5.42 %        --
Interest rate caps, collars and corridors:
     Caps purchased - one- to three-month LIBOR-based(2)      2,115          5           .7        N/A        N/A          5.88%
     Collar - one- to three-month LIBOR-based                   250         --          1.3        N/A        N/A     4.75 and 6.50
     Collar - thirty-year U.S. Treasury-based                    --         --           --        N/A        N/A          --
     1% payout corridor(3)                                      200         --           .1        N/A        N/A      6.00 to 7.00
- ------------------------------------------------------------------------------------------------------------------------------------
         Total                                                2,565          5           --         --         --          --
- ------------------------------------------------------------------------------------------------------------------------------------
         Total                                              $21,061        $(1)          --         --         --          --
                                                            =======

- ------------------------------------------------------------------------------------------------------------------------------------


<CAPTION>
                                                                     December 31, 1998
                                                             --------------------------------

                                                                   Notional           Fair
dollars in millions                                                  Amount          Value
- ---------------------------------------------------------------------------------------------
<S>                                                                 <C>                 <C>
Interest rate swaps:
     Received fixed/pay variable-indexed amortizing(1)              $   311             $  4
     Received fixed/pay variable-conventional                         4,325              223
     Pay fixed/receive variable-conventional                          4,872              (68)
     Pay fixed/receive variable-forward starting                         10               --
     Basis swaps                                                      2,872               19
- ---------------------------------------------------------------------------------------------
         Total                                                       12,390              178
Interest rate caps, collars and corridors:
     Caps purchased - one- to three-month LIBOR-based(2)              3,175                3
     Collar - one- to three-month LIBOR-based                           250               (1)
     Collar - thirty-year U.S. Treasury-based                           250              (24)
     1% payout corridor(3)                                              200               --
- ---------------------------------------------------------------------------------------------
         Total                                                        3,875              (22)
- ---------------------------------------------------------------------------------------------
         Total                                                      $16,265             $156
                                                                    =======         ========
- ---------------------------------------------------------------------------------------------
</TABLE>



(1) Maturity is based upon expected average lives rather than contractual terms.

(2) Includes $15 million and $200 million of forward-starting caps as of
    September 30, 1999 and December 31, 1998, respectively.

(3) Payout is indexed to three-month LIBOR.

N/A = Not Applicable



                                       19
<PAGE>   20



Interest rate swap contracts involve the exchange of interest payments
calculated based on an agreed-upon amount (notional amount) and are generally
used to mitigate Key's exposure to interest rate risk on certain loans,
securities, deposits, short-term borrowings and long-term debt. Interest rate
caps and floors involve the payment of a premium by the buyer to the seller for
the right to receive an interest differential equal to the difference between
the current interest rate and an agreed-upon interest rate ("strike rate")
applied to a notional amount. Key generally purchases caps, enters into collars
(a combination of simultaneously purchasing a cap and selling a floor), and
enters into corridors (a combination of simultaneously purchasing a cap at a
specified strike rate and selling a cap at a higher strike rate) to manage the
risk of adverse movements in interest rates on specified long-term debt and
short-term borrowings. The notional amount associated with the execution of
swaps, caps and floors is significantly greater than the amount at risk.

Credit risk on swaps, caps and floors results from the possibility that the
counterparty will not meet the terms of the contract and is measured as the cost
of replacing, at current market rates, contracts in an unrealized gain position.
To mitigate this risk, Key deals exclusively with counterparties with high
credit ratings. With regard to its swap contracts, Key generally enters into
bilateral collateral and master netting arrangements. These agreements include
legal rights of setoff that provide for the net settlement of the subject
contracts with the same counterparty in the event of default. In addition, the
credit risk exposure to the counterparty on each interest rate swap is monitored
by a credit committee. Based upon credit reviews of the counterparties, limits
on Key's total credit exposure with each counterparty and the amount of
collateral required, if any, are determined. At September 30, 1999, Key had 38
different counterparties to portfolio swaps and swaps entered into to offset the
risk of client swaps. Key had aggregate credit exposure of $167 million to 26 of
these counterparties, with the largest credit exposure to an individual
counterparty amounting to $25 million. As of the same date, Key's aggregate
credit exposure on its interest rate caps and floors totaled $63 million. Based
on management's assessment as of September 30, 1999, all counterparties were
expected to meet their obligations. Portfolio swaps (including the impact of
both the spread on the swap portfolio and the amortization of deferred gains and
losses resulting from terminated swaps) and portfolio caps and floors increased
net interest income by $5 million in the third quarter of 1999 and $2 million in
the third quarter of 1998.

Conventional interest rate swap contracts involve the receipt of amounts based
on a fixed or variable rate in exchange for payments based on variable or fixed
rates, without an exchange of the underlying notional amount. Under an indexed
amortizing swap contract, the notional amount remains constant for a specified
period of time after which, based upon the level of an index at each review
date, the swap contract will mature, the notional amount will begin to amortize,
or the swap will continue in effect until its contractual maturity. Otherwise,
the characteristics of these swaps are similar to those of conventional swap
contracts. At September 30, 1999, Key was party to $73 million and $59 million
of indexed amortizing swaps that used a LIBOR index and a Constant Maturity
Treasuries ("CMT") index, respectively, for the review date measurement. Under
basis swap contracts, interest payments based on different floating indices are
exchanged.

Based on the weighted average rates in effect at September 30, 1999, the spread
on portfolio swaps, excluding the amortization of net deferred gains on
terminated swaps, provided a positive impact on net interest income (since the
weighted average rate received exceeded the weighted average rate paid by 16
basis points). The aggregate fair value of ($6) million at the same date was
derived through the use of discounted cash flow models, which contemplate
interest rates using the applicable forward yield curve, and represents an
estimate of the unrealized loss that would be recognized if the portfolio were
to be liquidated at that date.


                                       20
<PAGE>   21


Interest from portfolio swaps is recognized on an accrual basis over the lives
of the respective contracts as an adjustment of the interest income or expense
of the asset or liability whose risk is being managed. Gains and losses realized
upon the termination of interest rate swaps prior to maturity are deferred as an
adjustment to the carrying amount of the asset or liability. The deferred gain
or loss is amortized using the straight-line method over the shorter of the
projected remaining life of the related contract at its termination or the
underlying asset or liability. During the first nine months of 1999, swaps with
a notional amount of $3.2 billion were terminated, resulting in a deferred gain
of $12 million. During the same period last year, swaps with a notional amount
of $568 million were terminated, resulting in a net deferred loss of $1 million.
At September 30, 1999, Key had a net deferred swap gain of $21 million with a
weighted average life of 4.8 years related to the management of debt and a net
deferred loss of $1 million with a weighted average life of 7.5 years related to
the management of loans.


FINANCIAL INSTRUMENTS HELD OR ISSUED FOR TRADING PURPOSES
Key also uses interest rate swaps, caps and floors, and futures contracts for
dealer activities (which are generally limited to the banks' commercial loan
clients) and enters into other positions with third parties that are intended to
mitigate the interest rate risk of the client positions. Interest rate swap
contracts entered into with clients are typically limited to conventional swaps,
as previously described. The client swaps, caps and floors, and futures, as well
as the third-party positions, are recorded at their estimated fair values, and
adjustments to fair value are included in investment banking and capital markets
income on the income statement.

Foreign exchange forward contracts are used by Key to accommodate the business
needs of its clients and for proprietary trading purposes. These contracts
provide for the delayed delivery or purchase of foreign currency. The foreign
exchange risk associated with such contracts is mitigated by entering into other
foreign exchange contracts with third parties. Adjustments to the fair value of
all such foreign exchange forward contracts are included in investment banking
and capital markets income on the income statement.

Key also enters into treasury options and treasury futures options for
proprietary trading purposes. Adjustments to the fair value of all such options
are included in investment banking and capital markets income on the income
statement.

At September 30, 1999, credit exposure from financial instruments held or issued
for trading purposes was limited to the aggregate fair value of each contract
with a positive fair value, or $507 million. The risk of counterparties
defaulting on their obligations is monitored on an ongoing basis. Key contracts
with counterparties with high credit ratings and enters into master netting
agreements when possible in an effort to manage credit risk.

Trading income recognized on interest rate, foreign exchange forward and
treasury-based option contracts totaled $28 million, $21 million and $5 million,
respectively, for the first nine months of 1999 and $49 million, $16 million and
$3 million, respectively, for the first nine months of 1998.


                                       21
<PAGE>   22




A summary of the notional amount and the respective fair value of derivative
financial instruments held or issued for trading purposes at September 30, 1999,
and on average for the nine-month period then ended, is presented below. The
positive fair values represent assets to Key and are recorded in other assets,
while the negative fair values represent liabilities and are recorded in other
liabilities on the balance sheet. The $24.6 billion notional amount of client
interest rate swaps presented in the table includes $11.6 billion of client
swaps that receive a fixed rate and pay a variable rate, $9.3 billion of client
swaps that pay a fixed rate and receive a variable rate and $3.7 billion of
basis swaps. As of September 30, 1999, the client swaps had an average expected
life of 5.6 years, carried a weighted average rate received of 5.98% and had a
weighted average rate paid of 5.97%. The securitization positions were executed
in connection with the residual interests retained in the securitization of
certain home equity loans and the securitization of certain education loans.





<TABLE>
<CAPTION>
                                                         September 30, 1999             Nine months ended September 30, 1999
                                                     ----------------------------    -------------------------------------------
                                                       Notional             Fair                    Average             Average
in millions                                              Amount            Value            Notional Amount          Fair Value
- --------------------------------------------------------------------------------------------------------------------------------
<S>                                                     <C>                 <C>                     <C>                    <C>
Interest rate contracts - client positions:
     Swap assets                                        $14,163             $307                    $13,525                $284
     Swap liabilities                                    10,471             (223)                     9,551                (210)
     Caps and floors purchased                              416                2                        395                   1
     Caps and floors sold                                   527               (2)                       515                  (1)
     Futures purchased                                      860               (2)                       591                  (1)
     Futures sold                                         7,680               14                     12,565                  17

Interest rate contracts - securitization positions:
     Swap assets                                        $ 1,275             $ 12                    $   807                $  4
     Caps purchased                                       1,273               57                        806                  25
     Caps sold                                            2,273              (57)                     1,056                 (25)

Foreign exchange forward contracts:
     Assets                                             $ 1,583             $ 55                    $ 1,424                $ 47
     Liabilities                                          1,489              (47)                     1,254                 (41)

Treasury-based option contracts:
     Options purchased                                  $ 3,110             $ 60                    $ 3,672                $ 65
     Options sold                                         3,335              (29)                     4,463                 (45)

- --------------------------------------------------------------------------------------------------------------------------------
</TABLE>



                                       22
<PAGE>   23


                     INDEPENDENT ACCOUNTANTS' REVIEW REPORT

SHAREHOLDERS AND BOARD OF DIRECTORS
KEYCORP

We have reviewed the unaudited condensed consolidated balance sheets of KeyCorp
and subsidiaries ("Key") as of September 30, 1999 and 1998, and the related
condensed consolidated statements of income for the three- and nine-month
periods then ended, and the condensed consolidated statements of changes in
shareholders' equity and cash flow for the nine-month periods ended September
30, 1999 and 1998. These financial statements are the responsibility of Key's
management.

We conducted our reviews in accordance with standards established by the
American Institute of Certified Public Accountants. A review of interim
financial information consists principally of applying analytical procedures to
financial data, and making inquiries of persons responsible for financial and
accounting matters. It is substantially less in scope than an audit conducted in
accordance with generally accepted auditing standards, which will be performed
for the full year with the objective of expressing an opinion regarding the
financial statements taken as a whole. Accordingly, we do not express such an
opinion.

Based on our reviews, we are not aware of any material modifications that should
be made to the condensed consolidated financial statements referred to above for
them to be in conformity with generally accepted accounting principles.

We have previously audited, in accordance with generally accepted auditing
standards, the consolidated balance sheet of Key as of December 31, 1998, and
the related consolidated statements of income, changes in shareholders' equity,
and cash flow for the year then ended (not presented herein) and in our report
dated January 14, 1999, we expressed an unqualified opinion on those
consolidated financial statements. In our opinion, the information set forth in
the accompanying condensed consolidated balance sheet as of December 31, 1998,
is fairly stated, in all material respects, in relation to the consolidated
balance sheet from which it has been derived.


                                                        /s/ Ernst & Young LLP

Cleveland, Ohio
October 15, 1999



                                       23
<PAGE>   24


ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS

INTRODUCTION
This section of the report, including the highlights summarized below, provides
a discussion and analysis of the financial condition and results of operations
of Key for the periods presented. It should be read in conjunction with the
unaudited consolidated financial statements and notes thereto, presented on
pages 3 through 22.

This report contains forward-looking statements that are subject to numerous
assumptions, risks and uncertainties. Statements pertaining to future periods
are subject to uncertainty because of the possibility of changes in underlying
factors and assumptions. Actual results could differ materially from those
contained in or implied by such forward-looking statements for a variety of
factors including: sharp and/or rapid changes in interest rates; significant
changes in the economy that could materially change anticipated credit quality
trends and the ability to generate loans; failure of the capital markets to
function consistent with customary levels; significant delay in or inability to
execute strategic initiatives designed to grow revenues and/or manage expenses;
consummation of significant business combinations or divestitures; unforeseen
business risks stemming from Year 2000 computer systems difficulties and related
issues; and significant changes in accounting, tax, or regulatory practices or
requirements.

Key's earnings for the third quarter of 1999 benefited from continued growth in
lending, particularly in the commercial, home equity and consumer lease
financing portfolios. Excluding the impact of sales, annualized commercial loan
growth exceeded 10% for the tenth consecutive quarter, while average loans
outstanding in the home equity and consumer lease financing portfolios were up
an annualized 39% and 23%, respectively, from the second quarter of 1999. At the
same time, Key's asset quality remained stable as the level of net charge-offs
was essentially unchanged and nonperforming assets declined for the second
consecutive quarter. Bolstered by the McDonald acquisition, core noninterest
income (noninterest income, excluding certain nonrecurring gains) rose 21% from
the year-ago quarter and comprised 40% of Key's total core revenue (net interest
income plus core noninterest income), up from 36% a year ago. This growth also
reflected improvement in the performance of Key's retail banking unit, which has
benefited from several profitability enhancement initiatives undertaken earlier
this year. However, core noninterest income was 6% below that recorded in the
prior quarter, as fees from the investment banking and capital markets
businesses subsided from record levels due to less favorable conditions in the
financial markets served by Key. One of management's long-term goals is for Key
to generate 50% of its revenue from investment advisory and other noninterest
income generating activities. Noninterest expense was up 12% from the year-ago
quarter, due primarily to the McDonald acquisition; however, lower levels of
incentive compensation contributed to a slight decline in noninterest expense
relative to the second quarter of 1999. This was attributable in part to
reductions in investment banking and capital markets income, and stock-based
compensation.

Key's corporate strategy for the past several years has featured continued
reviews of business lines to identify opportunities to generate higher earnings
growth. These reviews have led to an active program of selling portfolios and
business units that management determines to be of low-return and/or low-growth
potential, and have prompted Key to acquire businesses that management believes
are capable of achieving double-digit earnings growth rates. The principal
strategic actions taken by Key during the current year are summarized below.

During the first quarter, Key introduced an initiative designed to strengthen
the profitability of the retail banking unit within the Key Community Bank line
of business. This initiative and the guiding strategies are discussed in more
detail under the heading "Key Community Bank" on page 29. Management's long-term
goal is to increase the annual earnings growth rate of the retail banking unit
to at least 10% (the target growth rate for 1999 is 8%) by improving
sales-generating capabilities and reducing operating costs. During the first
nine months of 1999, the earnings contribution of the retail banking unit was up
9% from the same period last year.

In the second quarter, Key entered into a definitive agreement to sell its Long
Island, New York, business, including 28 KeyCenters with approximately $1.3
billion of deposits and $505 million of loans. Key's Long Island business, while
profitable, had a very small share of the market for deposits and loans in the
greater New York City-Long Island area, the competition for which has been
dominated by major New York City-based financial institutions. This transaction
was completed in October and the positive effects on Key's capital ratios will
increase its flexibility to allocate more capital to higher growth opportunities
and geographic markets. The terms of the Long Island transaction are more fully
disclosed in Note 3, Mergers, Acquisitions and Divestitures, beginning on page
8.


                                       24
<PAGE>   25


During the third quarter, Key sold the 50% interest held by its Leasetec
subsidiary in a joint venture formed with Compaq early in 1998. This joint
venture had been established to provide customized equipment leasing and
financing programs to Compaq's clients in the United Kingdom, Europe and Asia.

In October, Key announced its intentions to sell its credit card portfolio as
part of Key's overall efforts to enhance earnings. The size of the portfolio
($1.3 billion, or 2% of total loans outstanding at September 30, 1999) does not
provide the scale necessary to allow Key to compete effectively in credit card
lending with other credit card issuers whose portfolios are significantly
larger in size.

One side effect of Key's corporate strategy is that loan growth has accelerated
without a corresponding increase in deposits. Among the alternatives that Key
uses to generate additional cash to fund loan growth are securitizations.
Securitizations enable Key to generate cash from the sale of securitized loans
and by charging a fee for servicing the loans afterwards. During the third
quarter of 1999, Key securitized an aggregate $1.1 billion of education and home
equity loans, bringing the total principal amount of loans securitized in 1999
to $3.2 billion. These securitizations are discussed in greater detail in the
Loans section beginning on page 40.

Key's management is currently in the process of evaluating several initiatives
designed to reduce Key's operating costs. Among these initiatives are the
potential outsourcing of certain nonstrategic support functions (which may
result in the write-off of selected assets, including certain software); the
proposed sale of Key's credit card portfolio; site consolidations in a number of
Key's businesses; and the potential sale and leaseback of most of Key's real
estate holdings. It is possible that as a result of the evaluation, Key will
incur a number of special charges; the amounts and timing of any such possible
charges would be determined upon conclusion of the evaluation, although some may
be incurred in the fourth quarter of 1999.

The preceding items are reviewed in greater detail in the remainder of this
discussion and in the notes to the consolidated financial statements.

PERFORMANCE OVERVIEW
The selected financial data set forth in Figure 1 presents certain information
highlighting the financial performance of Key for each of the last five quarters
and the year-to-date periods ended September 30, 1999 and 1998. Some of the
items referred to in this performance overview and in Figure 1 are more fully
described in the following discussion or in the notes to the consolidated
financial statements presented on pages 7 through 22. Unless otherwise
indicated, all earnings per share data included in this section and throughout
the remainder of this discussion are presented on a diluted basis.

Net income for the third quarter of 1999 was $270 million, or $.60 per Common
Share, up from $252 million, or $.57, in the third quarter of 1998. On an
annualized basis, the return on average equity for the third quarter of 1999 was
17.06%, compared with 18.14% for the same period last year. The annualized
return on average total assets was 1.32% for the third quarter of both 1999 and
1998.

The increase in earnings relative to the third quarter of 1998 resulted from
growth in fee income and an increase in taxable-equivalent net interest income.
Noninterest income for the third quarter of 1999 was $489 million, significantly
higher than the $392 million recorded a year ago. Excluding a $13 million gain
from the sale of Key's interest in a joint venture with Compaq and net
securities gains recorded in the third quarter of 1999, core noninterest income
grew by $82 million, or 21%. Compared with the same period last year,
taxable-equivalent net interest income rose by $20 million as a $4.5 billion, or
7%, increase in average earning assets (primarily commercial and consumer loans)
more than offset a 16 basis point reduction in the net interest margin to 3.92%.
These positive factors were partially offset by a $73 million, or 12%, increase
in noninterest expense and a $7 million, or 10%, increase in the provision for
loan losses. Contributing to the growth in noninterest income and expense was
the impact of the McDonald acquisition completed in October 1998.

For the first nine months of 1999, earnings were $843 million, up 15% from $736
million for the same period last year. On a per Common Share basis, Key's 1999
year-to-date earnings were $1.86, representing a 13% increase from $1.65 for the
first nine months of 1998. On an annualized basis, the return on average equity
for the first nine months of 1999 was 18.21%, compared with 18.29% for the
comparable year-ago period. The annualized returns on average total assets



                                       25
<PAGE>   26


were 1.40% and 1.33% for the first nine months of 1999 and 1998, respectively.
Affecting comparative results was a $496 million increase in noninterest income
(including a $123 million increase in nonrecurring gains). In the current year,
these gains were comprised of $13 million from the sale of Key's interest in the
Compaq joint venture, $15 million from the second quarter sale of Key's interest
in Concord EFS and $134 million from the first quarter sale of Key's interest in
EPS. In the first nine months of 1998, branch divestiture gains of $33 million
and $6 million were recorded in the second and first quarters, respectively.
Also contributing to the improvement in year-to-date earnings was an $83 million
increase in taxable-equivalent net interest income. The increase in total
revenue was moderated by a $350 million, or 19%, increase in noninterest
expense. Included in noninterest expense in 1999 was $23 million of special
contributions to a charitable foundation that Key sponsors that were made in
light of the gains realized from the sales of Concord EFS and EPS. Excluding
these contributions and $27 million of other nonrecurring charges, noninterest
expense was up $300 million, or 17%, from the first nine months of last year.
The year-to-date increases in both noninterest income and expense also reflected
the impact of the McDonald acquisition. Another factor partially offsetting the
growth in revenue was a higher provision for loan losses. In the first nine
months of 1999, the provision exceeded the level of net loan charge-offs by $30
million and was $45 million higher than that of the comparable 1998 period.



                        Figure 1 Selected Financial Data


<TABLE>
<CAPTION>
                                                                   1999                                        1998
                                                 ----------------------------------------      --------------------------------
dollars in millions, except per share amounts         Third         Second          First            Fourth              Third
- -----------------------------------------------------------------------------------------------------------------------------------
<S>                                                 <C>            <C>           <C>                 <C>               <C>
FOR THE PERIOD
Interest income                                     $ 1,433        $ 1,392       $ 1,381             $ 1,411           $ 1,415
Interest expense                                        733            695           696                 724               734
Net interest income                                     700            697           685                 687               681
Provision for loan losses                                78             76           111                  77                71
Noninterest income                                      489            526           609                 447               392
Noninterest expense                                     701            717           748                 667               628
Income before income taxes                              410            430           435                 390               374
Net income                                              270            280           293                 260               252
- -----------------------------------------------------------------------------------------------------------------------------------
PER COMMON SHARE
Net income                                          $   .60        $   .63       $   .65             $   .58           $   .57
Net income-assuming dilution                            .60            .62           .65                 .57               .57
Cash dividends                                          .26            .26           .26                .235              .235
Book value at period end                              14.25          13.90         13.63               13.63             12.73
Market price:
      High                                            33.50          38.13         34.19               34.06             39.50
      Low                                             25.19          29.13         29.69               23.38             24.75
      Close                                           25.81          32.13         30.31               32.00             28.88
Weighted average Common Shares (000)                448,742        448,037       449,520             449,949           438,856
Weighted average Common Shares and
     potential Common Shares (000)                  452,886        452,733       454,197             454,527           443,750
- -----------------------------------------------------------------------------------------------------------------------------------
AT PERIOD END
Loans                                               $63,181        $61,971       $61,045             $62,012           $59,444
Earning assets                                       72,831         71,097        70,458              70,240            68,568
Total assets                                         82,577         80,889        79,992              80,020            77,691
Deposits                                             43,466         43,016        41,323              42,583            42,597
Long-term debt                                       15,815         15,168        15,457              12,967            11,353
Shareholders' equity                                  6,397          6,235         6,105               6,167             5,553
Full-time equivalent employees                       25,523         25,758        25,650              25,862            24,586
Full-service banking offices                            963            965           969                 968               961
- -----------------------------------------------------------------------------------------------------------------------------------
PERFORMANCE RATIOS
Return on average total assets                         1.32 %         1.40 %        1.49 %              1.31 %            1.32 %
Return on average equity                              17.06          18.16         19.48               17.12             18.14
Efficiency(1)                                         58.61          59.26         60.22               58.66             58.09
Overhead(2)                                           30.18          29.97         33.19               32.37             34.25
Net interest margin (taxable equivalent)               3.92           3.97          3.95                3.99              4.08
- -----------------------------------------------------------------------------------------------------------------------------------
CAPITAL RATIOS AT PERIOD END
Equity to assets                                       7.75 %         7.71 %        7.63 %              7.71 %            7.15 %
Tangible equity to tangible assets                     6.06           5.95          5.86                5.93              5.79
Tier 1 risk-adjusted capital                           7.84           7.48          7.44                7.21              7.01
Total risk-adjusted capital                           11.94          11.74         11.92               11.69             11.61
Leverage                                               7.85           7.41          7.21                6.95              6.88
- -----------------------------------------------------------------------------------------------------------------------------------

<CAPTION>

                                                   Nine months ended September 30,
                                                  --------------------------------
dollars in millions, except per share amounts              1999              1998
- ----------------------------------------------------------------------------------
<S>                                                     <C>               <C>
FOR THE PERIOD
Interest income                                         $ 4,206           $ 4,114
Interest expense                                          2,124             2,117
Net interest income                                       2,082             1,997
Provision for loan losses                                   265               220
Noninterest income                                        1,624             1,128
Noninterest expense                                       2,166             1,816
Income before income taxes                                1,275             1,089
Net income                                                  843               736
- ----------------------------------------------------------------------------------
PER COMMON SHARE
Net income                                              $  1.88           $  1.68
Net income-assuming dilution                               1.86              1.65
Cash dividends                                              .78              .705
Book value at period end                                  14.25             12.73
Market price:
      High                                                38.13             44.88
      Low                                                 25.19             24.75
      Close                                               25.81             28.88
Weighted average Common Shares (000)                    448,764           439,180
Weighted average Common Shares and
     potential Common Shares (000)                      453,267           445,047
- ----------------------------------------------------------------------------------
AT PERIOD END
Loans                                                   $63,181           $59,444
Earning assets                                           72,831            68,568
Total assets                                             82,577            77,691
Deposits                                                 43,466            42,597
Long-term debt                                           15,815            11,353
Shareholders' equity                                      6,397             5,553
Full-time equivalent employees                           25,523            24,586
Full-service banking offices                                963               961
- ----------------------------------------------------------------------------------
PERFORMANCE RATIOS
Return on average total assets                             1.40 %            1.33 %
Return on average equity                                  18.21             18.29
Efficiency(1)                                             59.36             58.43
Overhead(2)                                               31.10             36.13
Net interest margin (taxable equivalent)                   3.95              4.11
- ----------------------------------------------------------------------------------
CAPITAL RATIOS AT PERIOD END
Equity to assets                                           7.75 %            7.15 %
Tangible equity to tangible assets                         6.06              5.79
Tier 1 risk-adjusted capital                               7.84              7.01
Total risk-adjusted capital                               11.94             11.61
Leverage                                                   7.85              6.88
- ----------------------------------------------------------------------------------
</TABLE>


The comparability of the information presented above is affected by certain
mergers, acquisitions and divestitures completed by Key in the time periods
presented. For further information concerning these transactions, refer to Note
3, Mergers, Acquisitions and Divestitures, beginning on page 8.

(1) Calculated as noninterest expense (excluding certain nonrecurring charges)
    divided by taxable-equivalent net interest income plus noninterest income
    (excluding net securities transactions and gains from certain divestitures).

(2) Calculated as noninterest expense (excluding certain nonrecurring charges)
    less noninterest income (excluding net securities transactions and gains
    from certain divestitures) divided by taxable-equivalent net interest
    income.


                                       26

<PAGE>   27
CASH BASIS FINANCIAL DATA
The selected financial data presented in Figure 2 highlights the performance of
Key on a cash basis for each of the last five quarters and the year-to-date
periods ended September 30, 1999 and 1998. Cash basis financial data provides a
useful tool for evaluating liquidity and for measuring a company's ability to
support future growth, pay dividends and repurchase shares.

The data presented below has been adjusted to exclude goodwill, other
intangibles and the amortization of these assets that do not qualify as Tier 1
capital. It does not exclude the impact of other noncash items such as
depreciation and the provision for loan losses. Goodwill and other
non-qualifying intangibles resulted from business combinations recorded by Key
using the purchase method of accounting. Had these business combinations
qualified for accounting using the pooling of interests method, no intangible
assets would have been recorded. Since the amortization of goodwill and other
non-qualifying intangibles does not result in a cash expense, from an investor's
perspective the economic value under either accounting method is essentially the
same. For the same reason, such amortization does not impact Key's liquidity and
funds management activities. This is the only section of this report in which
Key's financial results are discussed on a cash basis.

                   Figure 2 Cash Basis Selected Financial Data

<TABLE>
<CAPTION>

                                                                                                                 NINE MONTHS ENDED
                                                                1999                            1998                SEPTEMBER 30,
                                                  ----------------------------------   ---------------------   ---------------------
dollars in millions, except per share amounts         THIRD      SECOND       FIRST       FOURTH      THIRD      1999         1998
====================================================================================================================================
<S>                                                <C>         <C>         <C>         <C>         <C>         <C>         <C>
FOR THE PERIOD
Noninterest expense                                $   677     $   693     $   719     $   644     $   608     $ 2,089     $ 1,753
Income before income taxes                             434         454         464         413         394       1,352       1,152
Net income                                             291         302         319         281         270         912         791
- ------------------------------------------------------------------------------------------------------------------------------------
PER COMMON SHARE
Net income                                         $   .65     $   .67     $   .71     $   .63     $   .61     $  2.03     $  1.80
Net income - assuming dilution                         .64         .66         .71         .62         .61        2.01        1.78
Weighted average Common Shares (000)               448,742     448,037     449,520     449,949     438,856     448,764     439,180
Weighted average Common Shares and
   potential Common Shares (000)                   452,886     452,733     454,197     454,527     443,750     453,267     445,047
- ------------------------------------------------------------------------------------------------------------------------------------
PERFORMANCE RATIOS
Return on average total assets                        1.45%       1.54%       1.65%       1.44%       1.43%       1.55%       1.45%
Return on average equity                             24.13       25.89       28.14       24.02       24.43       26.01       24.96
Efficiency(1)                                        56.61       57.27       57.73       56.64       56.24       57.20       56.40
- ------------------------------------------------------------------------------------------------------------------------------------
GOODWILL AND NON-QUALIFYING INTANGIBLES
Goodwill average balance                            $1,429      $1,437      $1,428      $1,303      $1,042      $1,431      $1,049
Non-qualifying intangibles average balance              66          69          74          81          85          70          95
Goodwill amortization (after tax)                       20          20          21          18          15          61          46
Non-qualifying intangibles amortization (after tax)      1           2           5           3           3           8           9
====================================================================================================================================
</TABLE>


The comparability of the information presented above is affected by certain
mergers, acquisitions and divestitures completed by Key in the time periods
presented. For further information concerning these transactions, refer to Note
3, Mergers, Acquisitions and Divestitures, beginning on page 8.


(1) Calculated as noninterest expense (excluding certain nonrecurring charges
    and the amortization of goodwill and non-qualifying intangibles) divided by
    taxable-equivalent net interest income plus noninterest income (excluding
    net securities transactions and gains from certain divestitures).




                                       27
<PAGE>   28



LINE OF BUSINESS RESULTS
Presented below is a summary of the comparative financial performance of each of
Key's major lines of business for the three- and nine-month periods ended
September 30, 1999 and 1998, as well as a summary of significant strategic
developments that occurred within those lines during the first nine months of
1999. It should be read in conjunction with Note 4, Line of Business Results,
beginning on page 9. This note provides additional information pertaining to the
basis of the financial results discussed and the nature of the business
conducted by each line of business.

Key's net income by line of business for the three-and nine-month periods ended
September 30, 1999 and 1998, is shown in Figure 3.



                     Figure 3 Net Income by Line of Business


<TABLE>
<CAPTION>
                               THREE MONTHS ENDED                                   NINE MONTHS ENDED
                                  SEPTEMBER 30,               CHANGE                  SEPTEMBER 30,                CHANGE
                          --------------------------  -----------------------   ------------------------   -----------------------
dollars in millions              1999          1998      AMOUNT      PERCENT         1999          1998      AMOUNT       PERCENT
- ----------------------------------------------------------------------------------------------------------------------------------
<S>                            <C>             <C>         <C>       <C>             <C>           <C>         <C>           <C>
Key Corporate Capital            $ 73          $ 57        $ 16         28.1 %       $206          $163        $ 43          26.4 %
Key Consumer Finance               50            52          (2)        (3.8)         149           101          48          47.5
Key Community Bank                118           130         (12)        (9.2)         373           398         (25)         (6.3)
Key Capital Partners(1)            15            24          (9)       (37.5)          69            82         (13)        (15.9)
- ----------------------------------------------------------------------------------------------------------------------------------
     Total segments               256           263          (7)        (2.7)         797           744          53           7.1
Reconciling items                  14           (11)         25          N/M           46            (8)         54           N/M
- ----------------------------------------------------------------------------------------------------------------------------------
     Total net income            $270          $252        $ 18          7.1 %       $843          $736        $107          14.5 %
                                 ====          ====        ====                      ====          ====        ====
- ----------------------------------------------------------------------------------------------------------------------------------
</TABLE>

(1) Prior to the assignment of income and expense to the other lines of
    business, as described under the following Key Capital Partners heading,
    net income was $26 million and $45 million in the third quarter of 1999 and
    1998, respectively, and $105 million and $122 million in the first nine
    months of 1999 and 1998, respectively.

N/M = Not Meaningful

KEY CORPORATE CAPITAL
During the first nine months of 1999, Key Corporate Capital contributed
approximately 24% of Key's consolidated earnings with net income of $206
million. In the same period last year, net income was $163 million, or
approximately 22% of Key's consolidated earnings. The increase in earnings
relative to the prior year reflected higher net interest income resulting from a
21% increase in total average loans as growth occurred in almost all of Key
Corporate Capital's major business units. Also contributing to the improved
earnings was a $36 million rise in noninterest income. This included a $13
million gain recorded in the 1999 third quarter from the sale of Key's interest
in a joint venture with Compaq. The remainder of the increase in noninterest
income was led by higher income from various investment banking and capital
markets activities, and increased loan fees. The $85 million increase in total
revenue was partially offset by a $4 million increase in the provision for loan
losses and a $12 million increase in noninterest expense. The latter was
primarily attributable to growth in personnel expense, an increase in
depreciation and amortization expense, and higher costs associated with
investment banking and capital markets activities.

KEY CONSUMER FINANCE
During the first nine months of 1999, Key Consumer Finance generated net income
of $149 million, or approximately 18% of Key's consolidated earnings, up from
$101 million, or approximately 14%, for the same period last year. The
improvement in earnings was driven by higher levels of net interest income and
noninterest income, as well as a slight reduction in the provision for loan
losses. These positive factors were partially offset by an increase in
noninterest expense. Net interest income increased by $50 million as average
loans outstanding rose 11% from the first nine months of 1998. The increase in
loans reflected the continuation of strong growth in the home equity portfolio,
as well as the April 1998 acquisition of an $805 million marine/recreational
vehicle installment loan portfolio. Growth in average loans occurred despite the
securitization and sale of an aggregate $3.6 billion of automobile, home equity
and education loans since December 31, 1997, of which $3.2 billion occurred in
1999. Gains resulting from securitizations accounted for virtually all of the
$58 million increase in noninterest income from the first nine months of 1998.
The small decrease in the provision for loan losses relative to the prior year
reflected improvement in consumer credit quality. Noninterest expense rose $32
million from the 1998 year-to-date period due in large part to increases in
personnel expense, depreciation and amortization expense, and marketing costs
incurred to expand the home equity business.


                                       28
<PAGE>   29


KEY COMMUNITY BANK
Key Community Bank's primary operating units are commercial banking and retail
banking. During 1999, strategic efforts have focused on strengthening
sales-generating capabilities and on improving efficiencies in delivering
branch-based services to support a 1999 goal of achieving at least 8% earnings
growth in the retail unit of Key Community Bank; the long-term goal is to
achieve an annual earnings growth rate of at least 10%. In the first nine months
of 1999, strategies centered on cross-selling, streamlining deposit product
offerings and improving the deposit pricing structure. As a result of these
efforts and those taken to reduce costs, the earnings contribution of the retail
banking unit was up 9% from the same period last year. Retail progress to date,
however, has been modestly offset by other factors, primary among which are
increased commercial loan net charge-offs and resulting increases in the
provision for loan losses.

In the first nine months of 1999, net income for Key Community Bank totaled $373
million, or approximately 44% of Key's consolidated earnings, compared with $398
million, or 54%, respectively, for the first nine months of 1998. The decrease
in earnings relative to the prior year reflected declines in net interest income
and noninterest income, coupled with an increase in the provision for loan
losses. These factors were partially offset by a decrease in noninterest
expense. Net interest income declined by $20 million as a moderate increase in
average loans outstanding was more than offset by a lower net interest margin,
due largely to increased reliance on higher-cost funding. The higher cost of
funds reflected the reduction in core deposits stemming from the 1998
divestiture of 46 branch offices with average deposits of approximately $321
million during the first nine months of 1998. Noninterest income decreased by $5
million as the growth in service charges on deposit accounts and loan fees was
more than offset by lower income from various investment banking and capital
markets activities. The provision for loan losses rose by $24 million in
response to a higher level of net charge-offs in the commercial banking unit of
Key Community Bank. Noninterest expense decreased by $15 million from 1998 due
primarily to lower personnel expense, including that related to incentive
compensation.

KEY CAPITAL PARTNERS
During the first nine months of 1999, Key Capital Partners recorded net income
of $69 million, or approximately 8% of Key's consolidated earnings, compared
with $82 million, or approximately 11%, a year-ago. A significant portion of
noninterest income and expense generated by Key Capital Partners is reported
under either Key Corporate Capital or Key Community Bank. This reflects Key's
management accounting practice of assigning such income and expense to the line
of business principally responsible for maintaining the relationships with
clients who use the products and services offered by Key Capital Partners. Prior
to the aforementioned assignments, Key Capital Partner's net income totaled $105
million (representing 12% of Key's consolidated earnings) in the first nine
months of 1999 and $122 million (representing 17% of Key's consolidated
earnings) in the same period last year.

During the first nine months of 1999, total revenue for Key Capital Partners
rose by $293 million ($288 million prior to revenue sharing) from the same
period a year ago. This was primarily due to the October 1998 acquisition of
McDonald, but also reflected higher revenue from trust and asset management
activities as a result of new business, the repricing of certain services and
the strength of the securities markets. The overall increase in revenue relative
to the prior year was moderated by weaker demand for derivative products and
investment banking services in the markets served by Key. Noninterest expense
was up $310 million (with or without expense sharing) from the first nine
months of 1998, also due largely to the impact of the McDonald acquisition and
the associated increases in expenses related to personnel, depreciation and
amortization.

RECONCILING ITEMS
The impact on net income from reconciling items shown in Figure 3 is primarily
the result of certain nonrecurring items, as well as charges related to
unallocated nonearning assets of corporate support functions.

For the first nine months of 1999, noninterest income included a $134 million
($85 million after tax) gain from the sale of Key's 20% interest in EPS and a
$15 million ($9 million after tax) gain from the sale of Key's interest in
Concord EFS. Included in noninterest income for the first nine months of last
year were branch divestiture gains of $39 million ($22 million after tax).
Noninterest expense for the 1999 year-to-date period included special
contributions of $23 million ($15 million after tax) made to the charitable
foundation that Key sponsors and $27 million ($17 million after tax) of other
nonrecurring charges.


                                       29
<PAGE>   30

RESULTS OF OPERATIONS

NET INTEREST INCOME
Net interest income, which is comprised of interest and loan-related fee income
less interest expense, is the principal source of earnings for Key. Net interest
income is affected by a number of factors including the level, pricing, mix and
maturity of earning assets and interest-bearing liabilities (including
off-balance sheet instruments described in Note 10, Financial Instruments with
Off-Balance Sheet Risk, beginning on page 18), interest rate fluctuations and
asset quality. To facilitate comparisons in the following discussion, net
interest income is presented on a taxable-equivalent basis, which restates
tax-exempt income to an amount that would yield the same after-tax income had
the income been subject to taxation at the statutory Federal income tax rate.

Various components of the balance sheet and their respective yields and rates
which affect interest income and expense are illustrated in Figure 4. The
information presented in Figure 5 provides a summary of the effect on net
interest income of changes in yields/rates and average balances for the
quarterly and year-to-date periods from the same periods in the prior year. A
more in-depth discussion of changes in earning assets and funding sources is
presented in the Financial Condition section beginning on page 40.

In the first quarter of 1999, Key reclassified the distributions on its capital
securities (tax-advantaged preferred securities) from noninterest expense to
interest expense and restated prior quarters to conform to the current
presentation. This was done to allow these instruments to continue to qualify
for hedge accounting in accordance with new guidelines issued by the Securities
and Exchange Commission in December 1998. As a result of the reclassification,
the net interest margin for each of the 1998 quarters presented in Figure 4 was
reduced by approximately 10 basis points from that previously reported; a
corresponding reduction also occurred in noninterest expense. The capital
securities are more fully described in Note 9, Capital Securities, beginning on
page 17. As measured using the new classification, net interest income for the
third quarter of 1999 was $700 million, up $19 million, or 3%, from the same
period last year. This improvement reflected a 7% increase in average earning
assets (primarily commercial and consumer loans) to $72.0 billion, that more
than offset a 16 basis point reduction in the net interest margin to 3.92%.
Compared with the second quarter of 1999, net interest income was up slightly as
an annualized 6% increase in average earning assets was largely offset by a 5
basis point decline in the net interest margin. The net interest margin is
computed by dividing annualized taxable-equivalent net interest income by
average earning assets.

The decrease in the margin from both the year-ago and previous quarters was
primarily driven by the growth of loans at interest rate spreads narrower than
the net interest margin in each of these prior quarters. The narrower spreads
were largely the result of greater reliance placed on higher-cost funding to
support the incremental increase in loan portfolios.

Average earning assets for the third quarter totaled $72.0 billion, which was
$4.5 billion, or 7%, higher than the third quarter 1998 level and $1.1 billion,
or an annualized 6%, above that of the second quarter of 1999. The growth from
the year-ago quarter reflected a $4.2 billion, or 7%, increase in loans with the
largest growth coming from the commercial portfolio. The third quarter of 1999
marked the tenth consecutive quarter in which this portfolio has achieved
annualized growth exceeding 10%. Also contributing to growth from the third
quarter of 1998 were increases in the home equity and lease financing segments
of the consumer loan portfolio. The growth in earning assets relative to the
prior quarter was also attributable to continued strong commercial loan growth
as well as increases in the home equity and consumer lease financing portfolios.
Key's strategy with respect to its loan portfolio is discussed in greater detail
in the Loans section beginning on page 40.

Key uses portfolio interest rate swaps, caps and floors (as defined in Note 10,
Financial Instruments with Off-Balance Sheet Risk, beginning on page 18) in the
management of its interest rate sensitivity position. The notional amount of
such swaps increased to $18.5 billion at September 30, 1999, from $12.4 billion
at year-end 1998. Over the same period, the notional amount of interest rate
caps and floors decreased by $1.3 billion to $2.6 billion. For the third quarter
of 1999, interest rate swaps (including the impact of both the spread on the
swap portfolio and the amortization of deferred gains and losses resulting from
terminated swaps) and interest rate caps and floors contributed $5 million to
net interest income and 3 basis points to the net interest margin. For the same
period last year, these instruments increased net interest income by $2 million
and the net interest margin by 1 basis point. The manner in which interest rate
swaps, caps and floors are used in Key's overall program of asset and liability
management is described in the following Market Risk Management section.


                                       30
<PAGE>   31


      Figure 4 Average Balance Sheets, Net Interest Income and Yields/Rates


<TABLE>
<CAPTION>
                                                        THIRD QUARTER 1999                     SECOND QUARTER 1999
                                                 ---------------------------------     -----------------------------------
                                                    AVERAGE                 YIELD/        AVERAGE                  YIELD/
dollars in millions                                 BALANCE    INTEREST      RATE         BALANCE     INTEREST      RATE
- ------------------------------------------------------------------------------------------------------------------------------
<S>                                                 <C>        <C>           <C>          <C>        <C>          <C>
ASSETS
Loans(1,2)
     Commercial, financial and agricultural         $17,978      $  348      7.66 %       $17,479      $  324       7.43 %
     Real estate -- commercial mortgage               6,784         141      8.25           7,007         144       8.27
     Real estate -- construction                      4,190          89      8.46           4,015          81       8.09
     Commercial lease financing                       6,261         113      7.16           5,889         109       7.39
- ------------------------------------------------------------------------------------------------------------------------------
        Total commercial loans                       35,213         691      7.78          34,390         658       7.67
     Real estate -- residential                       4,175          80      7.64           4,546          87       7.71
     Credit card                                      1,302          54     16.45           1,322          49      14.93
     Other consumer                                  19,656         430      8.69          19,232         421       8.77
- ------------------------------------------------------------------------------------------------------------------------------
        Total consumer loans                         25,133         564      8.92          25,100         557       8.90
     Loans held for sale                              2,453          50      8.00           2,114          39       7.35
- ------------------------------------------------------------------------------------------------------------------------------
        Total loans                                  62,799       1,305      8.24          61,604       1,254       8.16
Taxable investment securities                           471           4      3.47             424           3       3.25
Tax-exempt investment securities(1)                     499          10      8.55             560          12       8.63
- ------------------------------------------------------------------------------------------------------------------------------
        Total investment securities                     970          14      6.09             984          15       6.31
Securities available for sale(1,3)                    6,359         106      6.54           6,575         107       6.46
Interest-bearing deposits with banks                     43           1     10.25              48           1      10.82
Federal funds sold and securities
     purchased under resale agreements                  751           3      1.66             445           2       1.89
Trading account assets                                1,042          13      4.97           1,232          20       6.34
- ------------------------------------------------------------------------------------------------------------------------------
        Total short-term investments                  1,836          17      3.74           1,725          23       5.32
- ------------------------------------------------------------------------------------------------------------------------------
        Total earning assets                         71,964       1,442      7.96          70,888       1,399       7.91
Allowance for loan losses                              (920)                                 (919)
Other assets                                         10,251                                10,056
- ------------------------------------------------------------------------------------------------------------------------------
                                                    $81,295                               $80,025
                                                    =======                               =======
LIABILITIES AND SHAREHOLDERS' EQUITY
Money market deposit accounts                       $13,274         100      2.97         $13,145          96       2.93
Savings deposits                                      2,699          11      1.63           2,811          12       1.62
NOW accounts                                            610           1      1.37             743           3       1.45
Certificates of deposit ($100,000 or more)            4,475          59      5.22           3,737          47       5.07
Other time deposits                                  12,095         150      4.91          11,811         144       4.90
Deposits in foreign office                              776          10      4.99           1,096          13       4.75
- ------------------------------------------------------------------------------------------------------------------------------
        Total interest-bearing deposits              33,929         331      3.87          33,343         315       3.79
Federal funds purchased and securities
     sold under repurchase agreements                 4,495          51      4.49           5,479          63       4.59
Bank notes and other short-term borrowings            7,428         103      5.50           6,786          88       5.22
Long-term debt, including capital securities(4)      17,069         248      5.79          16,530         229       5.57
- ------------------------------------------------------------------------------------------------------------------------------
        Total interest-bearing liabilities           62,921         733      4.62          62,138         695       4.48
Noninterest-bearing deposits                          8,534                                 8,438
Other liabilities                                     3,561                                 3,264
Common shareholders' equity                           6,279                                 6,185
- ------------------------------------------------------------------------------------------------------------------------------
                                                    $81,295                               $80,025
                                                    =======                               =======
Interest rate spread (TE)                                                    3.34                                   3.43
- ------------------------------------------------------------------------------------------------------------------------------
Net interest income (TE) and net
     interest margin (TE)                                        $  709      3.92 %                      $704       3.97 %
                                                                 ======   ========                       ====  ==========
Capital securities                                  $ 1,205      $   22                   $ 1,162        $ 21
Taxable-equivalent adjustment(1)                                      9                                     7

- ------------------------------------------------------------------------------------------------------------------------------
</TABLE>

(1) Interest income on tax-exempt securities and loans has been adjusted to a
    taxable-equivalent basis using the statutory Federal income tax rate of 35%.

(2) For purposes of these computations, nonaccrual loans are included in
    average loan balances.

(3) Yield is calculated on the basis of amortized cost.

(4) Rate calculation excludes ESOP debt.

TE = Taxable Equivalent

                                       31
<PAGE>   32


      Figure 4 Average Balance Sheets, Net Interest Income and Yields/Rates


<TABLE>
<CAPTION>
                                                    FIRST QUARTER 1999                   FOURTH QUARTER 1998
                                               --------------------------------   ----------------------------------
                                                 AVERAGE                 YIELD/       AVERAGE                 YIELD/
dollars in millions                              BALANCE     INTEREST     RATE        BALANCE    INTEREST      RATE
- ----------------------------------------------------------------------------------------------------------------------
<S>                                              <C>         <C>        <C>          <C>         <C>         <C>
ASSETS
Loans (1,2)
     Commercial, financial and agricultural      $16,994     $   314      7.49 %      $16,711      $ 326       7.74 %
     Real estate -- commercial mortgage            7,176         148      8.36          7,394        158       8.48
     Real estate -- construction                   3,651          73      8.11          3,355         71       8.40
     Commercial lease financing                    5,723         103      7.30          5,241        100       7.57
- ----------------------------------------------------------------------------------------------------------------------
        Total commercial loans                    33,544         638      7.71         32,701        655       7.95
     Real estate -- residential                    4,868          91      7.58          5,174         99       7.59
     Credit card                                   1,377          49     14.43          1,388         52      14.86
     Other consumer                               19,485         432      8.99         18,682        421       8.94
- ----------------------------------------------------------------------------------------------------------------------
        Total consumer loans                      25,730         572      9.02         25,244        572       8.99
     Loans held for sale                           2,419          44      7.38          2,711         54       7.90
- ----------------------------------------------------------------------------------------------------------------------
        Total loans                               61,693       1,254      8.24         60,656      1,281       8.38
Taxable investment securities                        375           4      4.33            334          2       3.53
Tax-exempt investment securities(1)                  615          13      8.57            668         15       8.91
- ----------------------------------------------------------------------------------------------------------------------
        Total investment securities                  990          17      6.96          1,002         17       6.73
Securities available for sale(1,3)                 6,004          97      6.58          6,066         99       6.47
Interest-bearing deposits with banks                  22           1     14.13             25         --      13.66
Federal funds sold and securities
     purchased under resale agreements               749           5      2.71          1,102         11       3.96
Trading account assets                             1,204          15      5.05            620         11       7.04
- ----------------------------------------------------------------------------------------------------------------------
        Total short-term investments               1,975          21      4.31          1,747         22       5.00
- ----------------------------------------------------------------------------------------------------------------------
        Total earning assets                      70,662       1,389      7.97         69,471      1,419       8.10
Allowance for loan losses                           (888)                                (888)
Other assets                                      10,084                               10,385
- ----------------------------------------------------------------------------------------------------------------------
                                                 $79,858                              $78,968
                                                 =======                              =======
LIABILITIES AND SHAREHOLDERS' EQUITY
Money market deposit accounts                    $12,540          94      3.04        $12,152         98       3.20
Savings deposits                                   2,899          12      1.68          2,983         11       1.46
NOW accounts                                       1,210           4      1.34          1,205          5       1.65
Certificates of deposit ($100,000 or more)         3,646          46      5.12          3,816         52       5.41
Other time deposits                               11,814         147      5.05         11,916        156       5.19
Deposits in foreign office                           509           6      4.78            366          5       5.01
- ----------------------------------------------------------------------------------------------------------------------
        Total interest-bearing deposits           32,618         309      3.84         32,438        327       4.00
Federal funds purchased and securities
     sold under repurchase agreements              5,077          54      4.31          5,205         61       4.65
Bank notes and other short-term borrowings         9,208         119      5.24         10,171        140       5.46
Long-term debt, including capital securities(4)   15,172         214      5.73         13,262        196       5.86
- ----------------------------------------------------------------------------------------------------------------------
        Total interest-bearing liabilities        62,075         696      4.55         61,076        724       4.70
Noninterest-bearing deposits                       8,495                                8,810
Other liabilities                                  3,188                                3,057
Common shareholders' equity                        6,100                                6,025
- ----------------------------------------------------------------------------------------------------------------------
                                                 $79,858                              $78,968
                                                 =======                              =======
Interest rate spread (TE)                                                 3.42                                 3.40
- ----------------------------------------------------------------------------------------------------------------------
Net interest income (TE) and net
     interest margin (TE)                                    $   693      3.95 %                   $ 695       3.99 %
                                                               =====  =========                    =====   =========
Capital securities                               $ 1,039     $    19                  $   997      $  18
Taxable-equivalent adjustment(1)                                   8                                   8

<CAPTION>
                                                        THIRD QUARTER 1998
                                                -----------------------------------
                                                     AVERAGE                 YIELD/
dollars in millions                                  BALANCE    INTEREST      RATE
- ---------------------------------------------------------------------------------------
<S>                                                  <C>        <C>         <C>
ASSETS
Loans (1,2)
     Commercial, financial and agricultural          $15,815      $  328      8.23 %
     Real estate -- commercial mortgage                7,034         160      9.02
     Real estate -- construction                       3,052          69      8.97
     Commercial lease financing                        4,933          90      7.24
- ---------------------------------------------------------------------------------------
        Total commercial loans                        30,834         647      8.32
     Real estate -- residential                        5,274         102      7.67
     Credit card                                       1,432          53     14.68
     Other consumer                                   17,423         399      9.09
- ---------------------------------------------------------------------------------------
        Total consumer loans                          24,129         554      9.11
     Loans held for sale                               3,596          75      8.27
- ---------------------------------------------------------------------------------------
        Total loans                                   58,559       1,276      8.64
Taxable investment securities                            269           3      4.05
Tax-exempt investment securities(1)                      726          15      8.20
- ---------------------------------------------------------------------------------------
        Total investment securities                      995          18      7.18
Securities available for sale(1,3)                     6,175         105      6.75
Interest-bearing deposits with banks                      35           1     14.32
Federal funds sold and securities
     purchased under resale agreements                   951          12      5.01
Trading account assets                                   742          11      5.88
- ---------------------------------------------------------------------------------------
        Total short-term investments                   1,728          24      5.51
- ---------------------------------------------------------------------------------------
        Total earning assets                          67,457       1,423      8.37
Allowance for loan losses                               (888)
Other assets                                           9,317
- ---------------------------------------------------------------------------------------
                                                     $75,886
                                                     =======
LIABILITIES AND SHAREHOLDERS' EQUITY
Money market deposit accounts                        $11,783          99      3.33
Savings deposits                                       3,118          14      1.78
NOW accounts                                           1,160           5      1.71
Certificates of deposit ($100,000 or more)             3,399          47      5.49
Other time deposits                                   11,965         161      5.34
Deposits in foreign office                               954          13      5.41
- ---------------------------------------------------------------------------------------
        Total interest-bearing deposits               32,379         339      4.15
Federal funds purchased and securities
     sold under repurchase agreements                  7,456          99      5.27
Bank notes and other short-term borrowings             7,305         108      5.87
Long-term debt, including capital securities(4)       12,026         188      6.20
- ---------------------------------------------------------------------------------------
        Total interest-bearing liabilities            59,166         734      4.92
Noninterest-bearing deposits                           8,485
Other liabilities                                      2,724
Common shareholders' equity                            5,511
- ---------------------------------------------------------------------------------------
                                                     $75,886

Interest rate spread (TE)                                                     3.45
- ---------------------------------------------------------------------------------------
Net interest income (TE) and net
     interest margin (TE)                                          $ 689      4.08 %
                                                                   =====      ====
Capital securities                                   $   997       $  19
Taxable-equivalent adjustment(1)                                       8

- ---------------------------------------------------------------------------------------
</TABLE>



- --------------------------------------------------------------------------------

(1) Interest income on tax-exempt securities and loans has been adjusted to a
    taxable-equivalent basis using the statutory Federal income tax rate of 35%.

(2) For purposes of these computations, nonaccrual loans are included in
    average loan balances.

(3) Yield is calculated on the basis of amortized cost.

(4) Rate calculation excludes ESOP debt.

TE = Taxable Equivalent


                                       32
<PAGE>   33



               Figure 5 Components of Net Interest Income Changes



<TABLE>
<CAPTION>
                                             FROM THREE MONTHS ENDED SEPTEMBER 30, 1998,  FROM NINE MONTHS ENDED SEPTEMBER 30, 1998,
                                              TO THREE MONTHS ENDED SEPTEMBER 30, 1999     TO NINE MONTHS ENDED SEPTEMBER 30, 1999
                                             -------------------------------------------  ------------------------------------------
                                                  AVERAGE       YIELD/          NET            AVERAGE       YIELD/          NET
in millions                                        VOLUME         RATE       CHANGE             VOLUME         RATE       CHANGE
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                                   <C>         <C>           <C>               <C>         <C>           <C>
INTEREST INCOME
Loans                                                 $90         $(61)         $29               $358        $(210)        $148
Taxable investment securities                           2           (1)           1                  5           (4)           1
Tax-exempt investment securities                       (5)          --           (5)               (18)           1          (17)
Securities available for sale                           3           (2)           1                (24)         (17)         (41)
Short-term investments                                  1           (8)          (7)                13          (14)          (1)
- ------------------------------------------------------------------------------------------------------------------------------------
     Total interest income (taxable equivalent)        91          (72)          19                334         (244)          90

INTEREST EXPENSE
Money market deposit accounts                          12          (11)           1                 35          (29)           6
Savings deposits                                       (2)          (1)          (3)                (7)          (6)         (13)
NOW accounts                                           (2)          (2)          (4)                (4)          (3)          (7)
Certificates of deposit ($100,000 or more)             14           (2)          12                 21          (11)          10
Other time deposits                                     2          (13)         (11)               (17)         (40)         (57)
Deposits in foreign office                             (2)          (1)          (3)               (11)          (5)         (16)
- ------------------------------------------------------------------------------------------------------------------------------------
     Total interest-bearing deposits                   22          (30)          (8)                17          (94)         (77)
Federal funds purchased and securities sold
     under repurchase agreements                      (35)         (13)         (48)               (75)         (38)        (113)
Bank notes and other short-term borrowings              2           (7)          (5)                24          (34)         (10)
Long-term debt, including capital securities           74          (14)          60                249          (42)         207
- ------------------------------------------------------------------------------------------------------------------------------------
     Total interest expense                            63          (64)          (1)               215         (208)           7
- ------------------------------------------------------------------------------------------------------------------------------------
     Net interest income (taxable equivalent)         $28         $ (8)         $20               $119        $ (36)        $ 83
                                                      ===         ====          ===               ====        =====         ====

- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

The change in interest not due solely to volume or rate has been allocated in
proportion to the absolute dollar amounts of the change in each.


MARKET RISK MANAGEMENT
Market risk is the exposure to economic loss that arises from changes in the
values of certain market risk sensitive instruments. Types of market risk
include interest rate, foreign exchange and equity price risk (the risk of
economic loss related to equity securities held as assets). Foreign exchange and
equity price risk are not material to Key.

Asset and Liability Management
- ------------------------------
Key manages its interest rate risk through an active program of asset and
liability management pursuant to guidelines established by its Asset/Liability
Management Policy Committee ("ALCO"). The ALCO has responsibility for approving
the asset/liability management policies of Key, overseeing the formulation and
implementation of strategies to improve balance sheet positioning and/or
earnings, and reviewing Key's interest rate sensitivity position.

Measurement of Short-term Interest Rate Exposure: The primary tool utilized by
management to measure and manage interest rate risk is a net interest income
simulation model. Use of the model to perform simulations of changes in interest
rates over one- and two-year time horizons has enabled management to develop
strategies for managing exposure to interest rate risk. In its simulations,
management estimates the impact on net interest income of various pro forma
changes in the overall level of interest rates. These estimates are based on a
large number of assumptions related to loan and deposit growth, asset and
liability prepayments, interest rates, on- and off-balance sheet management
strategies and other factors. Management believes that both individually and in
the aggregate these assumptions are reasonable, but the complexity of the
simulation modeling process results in a sophisticated estimate, not a precise
calculation of exposure. The ALCO guidelines provide that a gradual 200 basis
point increase or decrease in short-term rates over the next twelve-month period
should not result in more than a 2% impact on net interest income over the same
period from what net interest income would have been if such interest rates did
not change. As of September 30, 1999, based on the results of the simulation
model using the ALCO guidelines, Key would expect its net interest income to
increase by approximately $35 million if short-term interest rates gradually
decrease. Conversely, if short-term interest rates gradually increase, net
interest income would be expected to decrease by approximately $29 million.



                                       33
<PAGE>   34


Measurement of Long-term Interest Rate Exposure: Short-term interest rate risk
analysis is complemented by an economic value of equity model. This model
provides the added benefit of measuring exposure to interest rate changes
outside the one- to two-year time frame measured by the simulation model. The
economic value of Key's equity is determined by modeling the net present value
of future cash flows for asset, liability and off-balance sheet positions based
on the implied forward yield curve. Economic value analysis has several
limitations including: the economic values of asset, liability and off-balance
sheet positions do not represent the true fair values of the positions, since
they do not consider factors such as credit risk and liquidity; the use of
estimates of cash flows is necessary for assets and liabilities with
indeterminate maturities; the future structure of the balance sheet derived from
ongoing loan and deposit activity by Key's core businesses is not factored into
present value calculations; and the analysis requires assumptions about events
that span an even longer time frame than that used in the simulation model.
Despite its limitations, the economic value of equity model does provide
management with a relatively sophisticated tool for evaluating the longer term
effect of possible interest rate movements. The ALCO guidelines provide that an
immediate 200 basis point increase or decrease in interest rates should not
result in more than a 1.75% change in the ratio of base case economic value of
equity to the sum of base case economic value of assets and net fixed rate
interest rate swaps, caps and floors. Key has been operating well within these
guidelines.

Other Sources of Interest Rate Exposure: Key utilizes the results of its
short-term and long-term interest rate exposure models to formulate strategies
to improve balance sheet positioning and/or earnings within interest rate risk,
liquidity and capital guidelines established by the ALCO. In addition to the
interest rate exposure measured using ALCO guidelines, the risk to earnings and
economic value arising from various other pro forma changes in the overall level
of interest rates is periodically measured. The variety of interest rate
scenarios modeled, and their potential impact on earnings and economic value,
quantifies the level of interest rate exposure arising from several sources,
namely option risk, basis risk and gap risk. Option risk exists in the form of
options (including caps and floors) embedded in certain products. These options
permit the client (either a loan client or a depositor) to take advantage of
changes in interest rates without penalty. Examples include floating-rate loans
that contain an interest rate cap, fixed-rate loans that do not contain
prepayment penalties and deposits that can be withdrawn on demand. Basis risk
refers to floating-rate assets and floating-rate liabilities that reprice
simultaneously, but are tied to different indices. Basis risk arises when one
index does not move consistently with another. Gap risk is the risk that assets,
liabilities or related interest rate swaps, caps and floors will mature or
reprice in different time frames. For example, floating-rate loans that reprice
monthly may be funded with fixed-rate certificates of deposit that mature in one
year.

Management of Interest Rate Exposure: To manage interest rate risk, management
uses interest rate swaps, caps and floors to modify the repricing or maturity
characteristics of specified on-balance sheet assets and liabilities.
Instruments used for this purpose are designated as portfolio swaps, caps and
floors. The decision to use these instruments versus on-balance sheet
alternatives depends on various factors, including the mix and cost of funding
sources, liquidity and capital requirements. Further details pertaining to
portfolio swaps, caps and floors are included in Note 10, Financial Instruments
with Off-Balance Sheet Risk, beginning on page 18. In addition, management
strategically selects the interest sensitivity structure of additions to Key's
securities portfolio, new debt issuances and loan securitizations in light of
interest rate risk management objectives.

Portfolio Swaps, Caps and Floors: As shown in Note 10, the estimated fair value
of Key's portfolio swaps, caps and floors decreased to ($1) million at September
30, 1999, from a fair value of $156 million at December 31, 1998. The decrease
in fair value over the past nine months reflected the combined impact of a
number of factors, including the increase in interest rates, the steepening of
the implied forward yield curve, and the fact that Key's receive fixed interest
rate swap portfolio has a slightly longer average remaining maturity than the
pay fixed portfolio. Swaps with a notional amount of $3.2 billion were
terminated during the first nine months of 1999, resulting in a deferred gain of
$12 million. Further information pertaining to the balance and remaining
amortization period of Key's deferred swap gains and losses at September 30,
1999, is also presented in Note 10. Each swap termination was made in response
to a unique set of circumstances and for various reasons; however, the decision
to terminate any swap contract is integrated strategically with asset and
liability management and other appropriate processes. Key from time to time uses
portfolio caps in response to heavier reliance placed on variable rate funding
to support earning asset growth. These instruments are used primarily to protect
against the adverse impact that a future rise in interest rates could have on
variable rate short-term borrowings, while having no impact in the event of a
decline in rates. Portfolio swaps, caps and floors activity for the nine-month
period ended September 30, 1999, is summarized in Figure 6.


                                       34
<PAGE>   35


               Figure 6 Portfolio Swaps, Caps and Floors Activity



<TABLE>
<CAPTION>
                                                        RECEIVE FIXED
                                               --------------------------------                      PAY FIXED-
                                                    INDEXED                           PAY FIXED-       FORWARD-         BASIS
in millions                                        AMORTIZING     CONVENTIONAL      CONVENTIONAL       STARTING         SWAPS
- ----------------------------------------------------------------------------------------------------------------------------------
<S>                                                    <C>              <C>               <C>              <C>         <C>
BALANCE AT DECEMBER 31, 1998                           $311             $4,325            $4,872           $ 10        $2,872
     Additions                                           --              3,821             1,004            882         7,237
     Maturities                                          --              1,289             1,517             --           700
     Terminations                                        --                895               621            636         1,001
     Forward-starting becoming effective                 --                 --               108           (108)           --
     Amortization                                       179                 --                --             --            --
- ----------------------------------------------------------------------------------------------------------------------------------
BALANCE AT September 30, 1999                          $132             $5,962            $3,846           $148        $8,408
                                                       ====             ======            ======           ====        ======
- ----------------------------------------------------------------------------------------------------------------------------------

<CAPTION>

                                                 TOTAL         CAPS
                                             PORTFOLIO          AND
in millions                                      SWAPS       FLOORS        TOTAL
- ---------------------------------------------------------------------------------
<S>                                            <C>           <C>         <C>
BALANCE AT DECEMBER 31, 1998                   $12,390       $3,875      $16,265
     Additions                                  12,944          115       13,059
     Maturities                                  3,506        1,425        4,931
     Terminations                                3,153           --        3,153
     Forward-starting becoming effective            --           --           --
     Amortization                                  179           --          179
- ---------------------------------------------------------------------------------
BALANCE AT September 30, 1999                  $18,496       $2,565      $21,061
                                               =======       ======      =======
- ---------------------------------------------------------------------------------
</TABLE>




A summary of the notional amount and fair values of portfolio swaps, caps and
floors by interest rate management strategy is presented in Figure 7. The fair
value at any given date represents the estimated income (if positive) or cost
(if negative) that would be recognized if the portfolios were to be liquidated
at that date. However, because these instruments are used to alter the repricing
or maturity characteristics of specific assets and liabilities, the net
unrealized gains and losses are not recognized in earnings. Interest from these
swaps, caps and floors is recognized on an accrual basis as an adjustment of the
interest income or expense from the asset or liability being managed.

 Figure 7 Portfolio Swaps, Caps and Floors by Interest Rate Management Strategy

<TABLE>
<CAPTION>
                                                                   SEPTEMBER 30, 1999     DECEMBER 31, 1998     SEPTEMBER 30, 1998
                                                                  --------------------  ---------------------  ---------------------
                                                                    NOTIONAL     FAIR      NOTIONAL     FAIR     NOTIONAL      FAIR
in millions                                                           AMOUNT    VALUE        AMOUNT    VALUE       AMOUNT     VALUE
- -------------------------------------------------------------------------------------------------------------  ---------------------
<S>                                                                  <C>         <C>      <C>         <C>       <C>            <C>
Convert variable rate loans to fixed                                 $ 1,282      $(6)      $ 1,526     $ 58      $ 2,182      $ 75
Convert fixed rate loans to variable                                     642        9           909      (38)         899       (52)
Convert fixed rate securities to variable                                322       11            --       --           --        --
Convert variable rate deposits and short-term borrowings to fixed      1,150        5         2,378      (24)       2,430       (37)
Convert fixed rate deposits and short-term borrowings to variable        226       (3)          200       --           --        --
Convert variable rate long-term debt to fixed                          1,880       29         1,595       (6)         700       (13)
Convert fixed rate long-term debt to variable                          4,586      (48)        2,910      169        2,410       205
Basis swaps - foreign currency denominated debt                          321       (9)          304       19          304        19
Basis swaps - interest rate indices                                    8,087        6         2,568       --        1,500        --
- -------------------------------------------------------------------------------------------------------------  ---------------------
     Total portfolio swaps                                            18,496       (6)       12,390      178       10,425       197

Modify characteristics of variable rate short-term borrowings          2,050        4         3,060        2        3,530        --
Modify characteristics of variable rate long-term debt                   515        1           565       --          565        --
Modify characteristics of capital securities remarketing                  --       --           250      (24)         250       (26)
- -------------------------------------------------------------------------------------------------------------  ---------------------
     Total portfolio caps and floors                                   2,565        5         3,875      (22)       4,345       (26)
- -------------------------------------------------------------------------------------------------------------  ---------------------
     Total portfolio swaps, caps and floors                          $21,061      $(1)      $16,265     $156      $14,770      $171
                                                                     =======      ===       =======     ====      =======      ====
- -------------------------------------------------------------------------------------------------------------  ---------------------
</TABLE>


The expected average maturities of the portfolio swaps, caps and floors at
September 30, 1999, are summarized in Figure 8.

    Figure 8 Expected Average Maturities of Portfolio Swaps, Caps and Floors




<TABLE>
<CAPTION>
SEPTEMBER 30, 1999                                    RECEIVE FIXED
                                             -----------------------------                   PAY FIXED-
                                                 INDEXED                       PAY FIXED-      FORWARD-        BASIS
in millions                                   AMORTIZING     CONVENTIONAL    CONVENTIONAL      STARTING        SWAPS
- ----------------------------------------------------------------------------------------------------------------------------
<S>                                                <C>             <C>             <C>             <C>        <C>
Mature in one year or less                         $132            $1,940          $  536            --       $4,505
Mature after one through five years                  --             2,440           2,555          $108        3,903
Mature after five through ten years                  --               982             379             1           --
Mature after ten years                               --               600             376            39           --
- ----------------------------------------------------------------------------------------------------------------------------
     Total portfolio swaps, caps and floors        $132            $5,962          $3,846          $148       $8,408
                                                   ====            ======          ======          ====       ======

- ----------------------------------------------------------------------------------------------------------------------------

<CAPTION>
September 30, 1999
                                                  TOTAL              CAPS
                                              PORTFOLIO               AND
in millions                                       SWAPS            FLOORS             TOTAL
- --------------------------------------------------------------------------------------------
<S>                                            <C>               <C>                <C>
Mature in one year or less                      $ 7,113            $1,950           $ 9,063
Mature after one through five years               9,006               615             9,621
Mature after five through ten years               1,362                --             1,362
Mature after ten years                            1,015                --             1,015
- --------------------------------------------------------------------------------------------
     Total portfolio swaps, caps and floors     $18,496            $2,565           $21,061
                                                =======            ======           =======

- --------------------------------------------------------------------------------------------
</TABLE>



Trading Portfolio Risk Management
- ---------------------------------
Key's trading portfolio includes interest rate swap contracts entered into to
accommodate the needs of its clients, and other positions with third parties
that are intended to mitigate the interest rate risk of the client positions,
foreign exchange contracts entered into to accommodate the needs of its clients
and financial assets and liabilities (trading positions) included in other
assets and other liabilities, respectively, on the balance sheet. Further
information pertaining



                                       35
<PAGE>   36

to off-balance sheet contracts is included in Note 10, Financial Instruments
with Off-Balance Sheet Risk, beginning on page 18.

Key uses a value at risk ("VAR") model to estimate the adverse effect of changes
in interest and foreign exchange rates on the fair value of its trading
portfolio. VAR uses statistical methods to estimate the maximum potential
one-day loss with a 95% confidence level. At September 30, 1999, Key's aggregate
daily VAR was $1 million and averaged $1.6 million for the first nine months of
1999. As of September 30, 1998, Key's aggregate daily VAR was $.3 million and
averaged $.6 million for the first nine months of 1998. VAR augments other
controls used by Key to mitigate the market risk exposure of its trading
portfolio. These controls are established by Key's Financial Markets Committee
and include, in addition to VAR, loss and position equivalent limits which are
based on the level of activity and volatility of trading products and market
liquidity.

NONINTEREST INCOME
As shown in Figure 9, noninterest income for the third quarter of 1999 totaled
$489 million, up $97 million, or 25%, from the same period last year. Included
in third quarter 1999 results was a $13 million gain from the sale of Key's
interest in a joint venture with Compaq. Excluding this gain and net securities
gains of $2 million in the current year, noninterest income increased by $82
million, or 21%, and comprised 40% of total revenue for the quarter, up from 36%
a year-ago. Strong increases in income from trust and asset management (up $30
million) and insurance and brokerage (up $24 million) were principally due to
the impact of the October 1998 acquisition of McDonald. Investment banking and
capital markets income contributed $15 million to the increase from the year-ago
quarter, but was $23 million below that reported for the second quarter of 1999,
due to weaker conditions in the financial markets served by Key. Noninterest
income for the third quarter of 1999 also benefited from $32 million of net loan
securitization gains compared with $7 million for the same period last year.
Approximately $16 million of the current year gains resulted from the
securitization and sale of $743 million of education loans previously scheduled
for the fourth quarter of 1999. Key accelerated the education loan
securitizations as part of a strategy to reduce its need for funding
transactions in the fourth quarter, when they could possibly be influenced by
millenium-induced fears. The increase in noninterest income relative to the 1998
third quarter was moderated somewhat by a $21 million decline in loan sale
gains, due in part to the increase in interest rates that has occurred over the
past year. Additional detail pertaining to investment banking and capital
markets income, and trust income and assets is presented in Figures 10 and 11,
respectively.

                           Figure 9 Noninterest Income

<TABLE>
<CAPTION>
                                               THREE MONTHS ENDED                               NINE MONTHS ENDED
                                                  SEPTEMBER 30,              CHANGE                SEPTEMBER 30,
                                              ----------------------  ---------------------    ----------------------
dollars in millions                                 1999       1998      AMOUNT    PERCENT           1999       1998
- ------------------------------------------------------------------------------------------------------------------------
<S>                                                 <C>        <C>          <C>        <C>         <C>        <C>
Trust and asset management income                   $112       $ 82         $30       36.6 %       $  328     $  239
Service charges on deposit accounts                   83         77           6        7.8            246        230
Investment banking and capital markets income         77         62          15       24.2            243        159
Insurance and brokerage income                        46         22          24      109.1            162         68
Corporate owned life insurance income                 25         25          --        N/M             76         72
Credit card fees                                      16         18          (2)     (11.1)            47         50
Net loan securitization gains                         32          7          25      357.1             82          7
Net securities gains                                   2         --           2        N/M             26          4
Gains from branch divestitures                        --         --          --         --             --         39
Gains from other divestitures                         13         --          13        N/M            161         23
Other income:
     Letter of credit and loan fees                   25         20           5       25.0             69         51
     Electronic banking fees                          16         12           4       33.3             42         33
     Loan securitization servicing fees                6          7          (1)     (14.3)            21         25
     Mortgage banking income                          --          1          (1)    (100.0)             2          4
     Gains from sales of loans                         3         24         (21)     (87.5)            25         44
     Miscellaneous income                             33         35          (2)      (5.7)            94         80
- ------------------------------------------------------------------------------------------------------------------------
          Total other income                          83         99         (16)     (16.2)           253        237
- ------------------------------------------------------------------------------------------------------------------------
          Total noninterest income                  $489       $392         $97       24.7 %       $1,624     $1,128
                                                    ====       ====         ===                    ======     ======

- ------------------------------------------------------------------------------------------------------------------------

<CAPTION>
                                                      CHANGE
                                              -----------------------
dollars in millions                              AMOUNT      PERCENT
- ---------------------------------------------------------------------
<S>                                                <C>       <C>
Trust and asset management income                  $ 89         37.2 %
Service charges on deposit accounts                  16          7.0
Investment banking and capital markets income        84         52.8
Insurance and brokerage income                       94        138.2
Corporate owned life insurance income                 4          5.6
Credit card fees                                     (3)        (6.0)
Net loan securitization gains                        75      1,071.4
Net securities gains                                 22        550.0
Gains from branch divestitures                      (39)      (100.0)
Gains from other divestitures                       138        600.0
Other income:
     Letter of credit and loan fees                  18         35.3
     Electronic banking fees                          9         27.3
     Loan securitization servicing fees              (4)       (16.0)
     Mortgage banking income                         (2)       (50.0)
     Gains from sales of loans                      (19)       (43.2)
     Miscellaneous income                            14         17.5
- ---------------------------------------------------------------------
          Total other income                         16          6.8
- ---------------------------------------------------------------------
          Total noninterest income                 $496         44.0 %
                                                   ====

- ---------------------------------------------------------------------
</TABLE>

For the first nine months of 1999, noninterest income totaled $1.6 billion, up
$496 million, or 44%, from the comparable 1998 period. Included in 1999 results
were gains of $13 million from the third quarter sale of Key's interest in a
joint venture with Compaq, $15 million from the second quarter sale of Key's
interest in Concord EFS (included in net securities gains) and $134 million from
the sale of Key's interest in EPS in the first quarter. Excluding these gains,
branch divestiture gains of $39 million recorded during the first half of 1998
and net securities gains in both years, noninterest income grew by $366 million,
or 34%. Bolstered by the McDonald acquisition, the year-to-date increase was due
principally to the growth in income from insurance and brokerage (up $94
million), trust and asset management


                                       36
<PAGE>   37



(up $89 million) and investment banking and capital markets (up $84 million).
The $75 million increase in net loan securitization gains resulted from the
securitization and sale of $3.2 billion of consumer loans during the first nine
months of 1999. The volume of securitizations reflected Key's desire to
diversify its funding sources, as well as the acceleration of the education loan
securitization originally planned for the fourth quarter. In addition, some
securitizations previously planned for the 1998 fourth quarter had been delayed
due to the volatility experienced in the capital markets at that time.

             Figure 10 Investment Banking and Capital Markets Income


<TABLE>
<CAPTION>
                                                                   THREE MONTHS ENDED
                                                                      SEPTEMBER 30,                       CHANGE
                                                                --------------------------    -----------------------
dollars in millions                                                    1999          1998       AMOUNT       PERCENT
- -----------------------------------------------------------------------------------------------------------------------
<S>                                                                     <C>           <C>          <C>         <C>
Dealer trading and derivatives income                                   $28           $17          $11          64.7 %
Investment banking income                                                28            32           (4)        (12.5)
Equity capital income                                                    13             7            6          85.7
Foreign exchange income                                                   8             6            2          33.3
- -----------------------------------------------------------------------------------------------------------------------
     Total investment banking and capital markets income                $77           $62          $15          24.2 %
                                                                        ===           ===          ===
- -----------------------------------------------------------------------------------------------------------------------

<CAPTION>
                                                                   NINE MONTHS ENDED
                                                                     SEPTEMBER 30,                      CHANGE
                                                               --------------------------   ------------------------
dollars in millions                                                   1999          1998       AMOUNT       PERCENT
- --------------------------------------------------------------------------------------------------------------------
<S>                                                                   <C>           <C>           <C>         <C>
Dealer trading and derivatives income                                 $ 99          $ 55          $44          80.0 %
Investment banking income                                               92            47           45          95.7
Equity capital income                                                   31            41          (10)        (24.4)
Foreign exchange income                                                 21            16            5          31.3
- --------------------------------------------------------------------------------------------------------------------
     Total investment banking and capital markets income              $243          $159          $84          52.8 %
                                                                      ====          ====          ===
- --------------------------------------------------------------------------------------------------------------------
</TABLE>

                      Figure 11 Trust and Asset Management




<TABLE>
<CAPTION>
                                                                        THREE MONTHS ENDED
                                                                           SEPTEMBER 30,                    CHANGE
                                                                 ------------------------------   --------------------------
dollars in millions                                                      1999            1998         AMOUNT       PERCENT
- ------------------------------------------------------------------------------------------------------------------------------
<S>                                                                      <C>             <C>             <C>         <C>
Personal asset management and custody fees                               $ 48            $ 42            $ 6          14.3 %
Institutional asset management and custody fees                            22              23             (1)         (4.3)
Bond services                                                               7              --              7           N/M
All other fees                                                             35              17             18         105.9
- ------------------------------------------------------------------------------------------------------------------------------
    Total trust and asset management income                              $112            $ 82            $30          36.6 %
                                                                         ====            ====            ===
dollars in billions
- ---------------------------------------------------------------------------------------------------------------------------
SEPTEMBER 30,
Discretionary assets                                                     $ 67            $ 63            $ 4           6.3 %
Non-discretionary assets                                                   48              44              4           9.1
- ---------------------------------------------------------------------------------------------------------------------------
    Total trust assets                                                   $115            $107            $ 8           7.5 %
                                                                         ====            ====            ===
- ------------------------------------------------------------------------------------------------------------------------------

<CAPTION>
                                                                      NINE MONTHS ENDED
                                                                         SEPTEMBER 30,                   CHANGE
                                                               ------------------------------    -----------------------
dollars in millions                                                     1999           1998         AMOUNT      PERCENT
- ------------------------------------------------------------------------------------------------------------------------
<S>                                                                     <C>            <C>             <C>         <C>
Personal asset management and custody fees                              $141           $123            $18         14.6 %
Institutional asset management and custody fees                           70             66              4          6.1
Bond services                                                             19             --             19          N/M
All other fees                                                            98             50             48         96.0
- ------------------------------------------------------------------------------------------------------------------------
    Total trust and asset management income                             $328           $239            $89         37.2 %
                                                                        ====           ====            ===
</TABLE>


N/M=Not Meaningful




NONINTEREST EXPENSE
As shown in Figure 12, noninterest expense for the third quarter of 1999 totaled
$701 million, compared with $628 million for the third quarter of 1998. During
the first quarter of 1999, Key reclassified the distributions on its
tax-advantaged preferred securities from noninterest expense to interest expense
and restated prior quarters to conform to the current presentation. This was
done to allow these instruments to continue to qualify for hedge accounting in
accordance with new guidelines issued by the Securities and Exchange Commission
in December 1998. The distributions on these securities totaled $22 million and
$19 million in the third quarter of 1999 and 1998, respectively. The increase in
total noninterest expense from the year-ago quarter came largely from a $39
million increase in personnel costs, due primarily to the McDonald acquisition
completed in October 1998. Further information pertaining to the McDonald
transaction is disclosed in Note 3, Mergers, Acquisitions and Divestitures,
beginning on page 8. In addition, computer-processing expense rose by $14
million due principally to a higher level of computer software amortization and
marketing expense was up $10 million as a result of higher advertising costs.
The increase in personnel expense was moderated by a $21 million reduction in
stock-based compensation as a result of the lower KeyCorp stock price.

For the first nine months of 1999, noninterest expense totaled $2.2 billion, up
$350 million, or 19%, from the same period last year. In light of the gains
realized from the sales of Concord EFS and EPS, in 1999 Key made $23 million of
special contributions to the charitable foundation that it sponsors. Excluding
these contributions and $27 million of other nonrecurring charges recorded
during the current year, noninterest expense grew by $300 million, or 17%. This
reflected higher costs associated with personnel expense (up $194 million),
computer processing expense (up $46 million), equipment expense (up $14 million)
and intangibles amortization (up $12 million). Key's management is currently in
the process of evaluating several initiatives designed to reduce Key's operating
costs. Among these initiatives are the potential outsourcing of certain
nonstrategic support functions (which may result in the write-off of selected
assets, including certain software); the proposed sale of Key's credit card
portfolio; site consolidations in a number of Key's businesses; and the
potential sale and leaseback of most of Key's real estate holdings. It is
possible



                                       37
<PAGE>   38


that as a result of the evaluation, Key will incur a number of special charges;
the amounts and timing of any such possible charges would be determined upon
conclusion of the evaluation, although some may be incurred in the fourth
quarter of 1999.

Included in noninterest expense for the third quarter of 1999 was $1 million ($5
million in the third quarter of 1998) of expense incurred in connection with
efforts being undertaken by Key to modify computer information systems to be
Year 2000 compliant. For the first nine months of the year, these expenses
totaled $9 million ($17 million for the first nine months of 1998). Further
information pertaining to the Year 2000 issue and the status of Key's efforts to
address it is included under the "Year 2000" heading below.

The efficiency ratio, which provides a measure of the extent to which recurring
revenues are used to pay operating expenses, was 58.61% for the third quarter,
compared with 59.26% for the second quarter of 1999 and 58.09% for the third
quarter of 1998. The increase in the ratio over the past year was due primarily
to the impact of the October 1998 acquisition of McDonald. This ratio has
improved, however, for two consecutive quarters reflecting an increase in core
revenue in the second quarter and the effective management of expenses. Included
in other expense are equity- and gross receipts-based taxes that are assessed in
lieu of an income tax in certain states in which Key operates. These taxes,
which are shown in Figure 12, represented 75, 74 and 82 basis points of Key's
efficiency ratio for the third quarter of 1999, the second quarter of 1999 and
the third quarter of 1998, respectively. The extent to which such taxes impact
the level of noninterest expense will vary among companies based on the
geographic locations in which they conduct their business.

                          Figure 12 Noninterest Expense

<TABLE>
<CAPTION>
                                                    THREE MONTHS ENDED                                       NINE MONTHS ENDED
                                                       SEPTEMBER 30,                 CHANGE                     SEPTEMBER 30,
                                                 -------------------------    -----------------------    -------------------------
dollars in millions                                  1999           1998       AMOUNT       PERCENT          1999            1998
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                                <C>            <C>          <C>             <C>         <C>             <C>
Personnel                                            $356           $317          $39          12.3 %      $1,111          $  913
Net occupancy                                          58             58           --            --           175             170
Equipment                                              48             46            2           4.3           153             134
Computer processing                                    60             46           14          30.4           173             127
Marketing                                              35             25           10          40.0            84              81
Amortization of intangibles                            25             22            3          13.6            79              67
Professional fees                                      18             14            4          28.6            50              46
Other expense:
     Postage and delivery                              17             17           --            --            54              54
     Telecommunications                                14             13            1           7.7            42              40
     Equity- and gross receipts- based taxes            9              9           --            --            26              27
     Miscellaneous                                     61             61           --            --           219             157
- ------------------------------------------------------------------------------------------------------------------------------------
        Total other expense                           101            100            1           1.0           341             278
- ------------------------------------------------------------------------------------------------------------------------------------
        Total noninterest expense                    $701           $628          $73          11.6 %      $2,166          $1,816
                                                     ====           ====          ===                      ======          ======

Full-time equivalent employees at period end       25,523         24,586                                   25,523          24,586
Efficiency ratio(1)                                 58.61 %        58.09 %                                  59.36 %         58.43 %
Overhead ratio(2)                                   30.18          34.25                                    31.10           36.13

- ------------------------------------------------------------------------------------------------------------------------------------

<CAPTION>

                                                                CHANGE
                                                     --------------------------
dollars in millions                                     AMOUNT         PERCENT
- -------------------------------------------------------------------------------
<S>                                                       <C>             <C>
Personnel                                                 $198            21.7 %
Net occupancy                                                5             2.9
Equipment                                                   19            14.2
Computer processing                                         46            36.2
Marketing                                                    3             3.7
Amortization of intangibles                                 12            17.9
Professional fees                                            4             8.7
Other expense:
     Postage and delivery                                   --              --
     Telecommunications                                      2             5.0
     Equity- and gross receipts- based taxes                (1)           (3.7)
     Miscellaneous                                          62            39.5
- -------------------------------------------------------------------------------
        Total other expense                                 63            22.7
- -------------------------------------------------------------------------------
        Total noninterest expense                         $350            19.3 %
                                                          ====

</TABLE>




(1) Calculated as noninterest expense (excluding certain nonrecurring charges)
    divided by taxable-equivalent net interest income plus noninterest income
    (excluding net securities transactions and gains from certain divestitures).

(2) Calculated as noninterest expense (excluding certain nonrecurring charges)
    less noninterest income (excluding net securities transactions and gains
    from certain divestitures) divided by taxable-equivalent net interest
    income.



Year 2000
- ---------
During the first nine months of 1999, Key continued its efforts to prepare its
systems to be Year 2000 compliant. The Year 2000 issue refers to the fact that
many computer systems were originally programmed using two digits rather than
four digits to identify the applicable year. Therefore, when the year 2000
occurs, these systems could interpret the year as 1900 rather than 2000. Unless
hardware, software and systems applications are corrected to be Year 2000
compliant, computers and the devices they control could generate miscalculations
and create operational problems. Various systems could be affected ranging from
complex computer systems to telephone systems, ATMs and elevators.

To address this issue, Key developed an extensive plan in 1995, including the
formation of a team consisting of internal resources and third-party experts.
The plan has been in implementation since that time and consists of five major
phases: awareness-ensuring a common understanding of the issue throughout Key;
assessment-identifying and prioritizing the systems and third parties with whom
Key has exposure to Year 2000 issues; renovation-enhancing, replacing or
retiring hardware, software and systems applications; validation-testing
modifications made; and



                                       38
<PAGE>   39


implementation-certifying Year 2000 compliance and user understanding and
acceptance. At September 30, 1999, Key has completed all of the major phases
(including readiness testing) and all other tasks for which regulatory deadlines
have been established.

As a financial institution, Key may experience increases in problem loans and
credit losses in the event that borrowers fail to properly respond to this
issue. In addition, financial institutions may incur higher funding costs if
consumers react to publicity about the issue by withdrawing deposits. They also
could be impacted if third parties they deal with in conducting their business,
such as foreign banks, governmental agencies, clearing houses, telephone
companies and other service providers fail to properly address this issue.

Key formed a separate internal team charged with the task of identifying
critical business interfaces; assessing potential problems relating to credit,
liquidity and counterparty risk; and where appropriate, developing contingency
plans. This team has been surveying significant credit clients to determine
their Year 2000 readiness and to evaluate the level of potential credit risk to
Key. Based on the information obtained, specific follow-up programs have been
established and the adequacy of the allowance for loan losses is being assessed
on an ongoing basis. The results of the assessment are being reflected in the
assignment of an appropriate risk rating in Key's loan grading system. On an
ongoing basis, Key is also contacting other significant parties with which it
conducts business to determine the status of their Year 2000 compliance efforts.

Despite the actions taken by Key, there can be no assurance that significant
clients or other critical parties will adequately address their Year 2000
issues. Consequently, Key has developed contingency plans to help mitigate the
risks associated with potential delays in completing the renovation, validation
and implementation phases of its Year 2000 plan, as well as the potential
failure of external parties to adequately address their Year 2000 issues. In
accordance with regulatory guidelines, these plans had been completed as of June
30, 1999, and address primarily contingency solutions for Key's core systems and
the identification of alternative business partners. As part of the contingency
planning process, during the first nine months of 1999, Key increased its
borrowing capacity with the Federal Reserve Bank to address the potential need
for additional funding as the Year 2000 approaches. Because the Year 2000 issue
has never occurred, it is not possible to foresee or quantify the possible
overall financial and operational impact and/or to determine whether it will be
material to the financial condition or operations of Key.

As of September 30, 1999, Key had recognized approximately $48 million of its
total estimated project cost of up to $50 million. It is currently expected that
the estimated remaining cost of up to $2 million will be recognized in 1999 and
the first half of 2000. The total cost of the project is being funded through
operating cash flows.

INCOME TAXES
The provision for income taxes was $140 million for the three-month period ended
September 30, 1999, up from $122 million for the same period in 1998. The
effective tax rate (provision for income taxes as a percentage of income before
income taxes) for the 1999 third quarter was 34.1% compared with 32.6% for the
third quarter of 1998. For the first nine months of 1999, the provision for
income taxes was $432 million compared with $353 million for the first nine
months of last year. The effective tax rate for these year-to-date periods was
33.9% and 32.4%, respectively. Primary factors contributing to the increase in
the effective tax rate for the quarterly period were lower tax-exempt income and
higher levels of amortization related to non-deductible goodwill and certain
investments in low-income housing projects. The increase in the year-to-date
rate also reflected lower tax-exempt income, as well as a second quarter 1999
catch-up adjustment related to the amortization of certain investments in
low-income housing projects. The effective income tax rate remains below the
statutory Federal rate of 35% due primarily to continued investment in
tax-advantaged assets (such as tax-exempt securities and corporate owned life
insurance) and the recognition of credits associated with investments in
low-income housing projects.


                                       39
<PAGE>   40
FINANCIAL CONDITION

LOANS
At September 30, 1999, total loans outstanding were $63.2 billion compared with
$62.0 billion at December 31, 1998, and $59.4 billion at September 30, 1998. A
summary of the various components of the loan portfolios at each of these dates
is presented in Note 6, Loans, beginning on page 14.

The $3.8 billion, or 6%, increase in loans outstanding from the September 30,
1998, level was due to internal growth, offset in part by the impact of loan
sales. The sales and divestitures which occurred during 1999 and 1998 are
summarized in Figure 13 and include the impact of branch divestitures in the
first half of 1998, as well as the securitization and/or sale of education
loans, automobile loans, certain non-prime home equity loans and certain other
loans. Among the factors considered in determining the particular loans to be
securitized are the extent to which the characteristics of the specific
portfolio make it conducive to securitization, the relative cost of funds, the
level of credit risk and capital requirements. Activity since September 30,
1998, included the sales of $1.8 billion of education loans (of which $1.5
billion was associated with securitizations), $1.3 billion of home equity loans
(which $1.1 billion was associated with securitizations), $555 million of
automobile loans (all of which were associated with securitizations), $247
million of commercial real estate loans and $500 million of residential real
estate loans.

Securitizations are considered an alternative funding source and the extent to
which they are used is dependent upon whether conditions in the capital markets
make them more attractive as a funding source than on-balance sheet
alternatives. The higher volume of securitizations relative to the first nine
months of 1998 reflected Key's desire to diversify its funding sources as well
as a change in the timing of certain securitizations originally planned for the
fourth quarter of 1998 and 1999. During the first quarter of 1999, Key benefited
from a record high volume of loan securitizations ($1.8 billion) as some
securitizations planned for the fourth quarter of 1998 were delayed due to the
volatility of the capital markets at that time. In addition, Key accelerated
$743 million of education loan securitizations into the third quarter of 1999 as
part of a strategy to reduce its need for funding transactions in the fourth
quarter of 1999 when they could possibly be impacted by millennium-induced
fears. Management will continue to explore opportunities for sales and/or other
arrangements with respect to certain loan portfolios, consistent with prudent
asset/liability management practices. Accordingly, as of September 30, 1999, Key
reclassified its credit card receivables to the held for sale portfolio as a
result of its announced intention to sell those receivables.

<TABLE>
<CAPTION>

                                            Figure 13 Loans Sold and Divested

                                                                    COMMERCIAL    RESIDENTIAL          BRANCH
in millions                EDUCATION     AUTOMOBILE   HOME EQUITY   REAL ESTATE   REAL ESTATE     DIVESTITURES   TOTAL
========================================================================================================================
<S>                         <C>          <C>          <C>           <C>           <C>             <C>           <C>
     1999
- ---------------
Third Quarter               $  786            --        $  359        $  100            --            --        $1,245

Second quarter                 132            --           442            63        $  292            --           929

First quarter                  818        $  555           428            84           208            --         2,093
- ------------------------------------------------------------------------------------------------------------------------
                            $1,736        $  555        $1,229        $  247        $  500            --        $4,267
                            ======        ======        ======        ======        ======                      ======
     1998
- ---------------
Fourth quarter              $   29            --        $   48            --            --            --        $   77

Third quarter                  201            --           374            --            --            --           575

Second quarter                  45            --            53        $  167            --        $  124           389

First quarter                   71            --            --            --            --            20            91
- ------------------------------------------------------------------------------------------------------------------------
     Total                  $  346            --        $  475        $  167            --        $  144        $1,132
                            ======                      ======        ======                      ======        ======
========================================================================================================================
</TABLE>

                                       40

<PAGE>   41



Excluding the impact of loan sales and the transfer of credit card receivables
to the held for sale portfolio, loans (other than one-to-four family mortgage
loans and loans held for sale) increased by $8.0 billion, or 16%, since
September 30, 1998, and $4.8 billion, or an annualized 12%, from the 1998 year
end. Key's policy regarding new originations of one-to-four family mortgage
loans is to originate such loans as a client and community accommodation, but to
retain few of such loans on the balance sheet due to their marginal returns.
Over the past year, the largest growth in Key's loan portfolio came from
commercial loans which rose by $4.3 billion, due primarily to a $1.9 billion
increase in commercial, financial and agricultural loans and increases of $1.3
billion and $1.1 billion in the lease financing and real estate-construction
portfolios, respectively. Additionally, consumer loans rose by $3.3 billion, and
included increases of $2.3 billion and $817 million in the home equity and lease
financing portfolios, respectively. The strong growth in loans over the past
twelve months reflected a number of factors, including the continued strength of
the economy, improving consumer credit, targeted efforts to increase the
commercial and home equity portfolios and Key's success in leveraging its
Leasetec operation.

The $1.2 billion increase in loans from the December 31, 1998, level also
reflected strong growth in loan portfolios other than one-to-four family
mortgages and loans held for sale. Excluding the impact of the 1999 loan sales
shown in Figure 13 and the credit card transfer, loans (other than one-to-four
family mortgage loans and loans held for sale) grew by $4.8 billion, or an
annualized 12%, during the first nine months of 1999. Commercial loans
contributed $2.7 billion to the year-to-date increase due to a $1.2 billion
increase in commercial, financial and agricultural loans and increases of $848
million and $786 million in the real estate-construction and lease financing
portfolios, respectively. On the same basis, the aggregate annualized growth
rate of average outstanding balances in the commercial loan portfolio was 10%
for the third quarter of 1999, representing the tenth consecutive quarter of
double-digit annualized commercial loan growth. Consumer loans accounted for
$1.9 billion of the increase with the largest growth occurring in the home
equity (up $1.4 billion) and lease financing (up $527 million) portfolios.

Shown in Figure 14 are loans that have been securitized/sold and are either
administered or serviced by Key, but not recorded on its balance sheet. Income
recognized in connection with such transactions is derived from two sources.
Noninterest income earned from servicing or administering the loans is recorded
as other income, while income earned on assets retained in connection with
securitizations and accounted for like investments in interest-only strip
securities, is recorded as interest income on securities available for sale. The
increase in these balances since the 1998 year end reflected the impact of
securitizations, offset in part by loan repayments.


         Figure 14 Loans Securitized/Sold and Administered or Serviced

<TABLE>
<CAPTION>

                           SEPTEMBER 30,         DECEMBER 31,         SEPTEMBER 30,
in millions                         1999                 1998                  1998
===================================================================================
<S>                               <C>                  <C>                   <C>
Education loans                   $3,377               $2,312                $2,363
Automobile loans                     994                  946                 1,099
Home equity loans                  1,627                  744                   813
- ------------------------------------------------------------------------------------
     Total                        $5,998               $4,002                $4,275
                                  ======               ======                ======
===================================================================================
</TABLE>



SECURITIES
At September 30, 1999, the securities portfolio totaled $7.6 billion and was
comprised of $6.6 billion of securities available for sale and $989 million of
investment securities. This compares with a total portfolio of $6.3 billion,
including $5.3 billion of securities available for sale and $976 million of
investment securities at December 31, 1998. Certain information pertaining to
the composition, yields, and remaining maturities of the securities available
for sale and investment securities portfolios is presented in Figures 15 and 16,
respectively. Additional information pertaining to gross unrealized gains and
losses by type of security is presented in Note 5, Securities, beginning on page
13. As shown in Note 5, the increase in securities available for sale from the
December 31, 1998, level was primarily due to a higher level of collateralized
mortgage obligations. This reflected the reinvestment of funds previously held
in lower-yielding securities purchased under resale agreements, the
reclassification of approximately $374 million of collateralized mortgage
obligations from the commercial loan portfolio to the securities available for
sale portfolio and additional securities purchased as collateral in connection
with client pledging requirements.


                                       41
<PAGE>   42


<TABLE>
<CAPTION>
                                               Figure 15  Securities Available for Sale

                                                                                                   OTHER
                                       U.S. TREASURY,       STATES AND    COLLATERALIZED       MORTGAGE-                RETAINED
                                         AGENCIES AND        POLITICAL          MORTGAGE          BACKED            INTERESTS IN
dollars in millions                      CORPORATIONS     SUBDIVISIONS       OBLIGATIONS(1)   SECURITIES(1)      SECURITIZATIONS(1)
- ------------------------------------------------------------------------------------------------------------------------------------
<S>                                      <C>                <C>            <C>              <C>                  <C>
SEPTEMBER 30, 1999
Remaining maturity:
     One year or less                            $100              $ 1            $  713          $    2                      --
     After one through five years                   4               20             3,084           1,444                    $132
     After five through ten years                   6               39               116             268                     219
     After ten years                               18                1               171              38                      --
- ------------------------------------------------------------------------------------------------------------------------------------
Fair value                                       $128              $61            $4,084          $1,752                    $351
Amortized cost                                    128               61             4,240           1,772                     365
Weighted average yield                           5.33%            5.92%             6.48%           7.29%                   9.15%
Weighted average maturity                   3.3 years        5.7 years         3.7 years       5.5 years               3.6 years
- ------------------------------------------------------------------------------------------------------------------------------------
DECEMBER 31, 1998
Fair value                                       $422              $67            $2,211          $2,151                    $328
Amortized cost                                    420               65             2,191           2,123                     345
- ------------------------------------------------------------------------------------------------------------------------------------
SEPTEMBER 30, 1998
Fair value                                       $140              $77            $2,774          $2,433                    $402
Amortized cost                                    138               75             2,743           2,390                     421
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>


<TABLE>
<CAPTION>

                                                                              WEIGHTED
                                              OTHER                            AVERAGE
dollars in millions                      SECURITIES            TOTAL             YIELD(2)
- ---------------------------------------------------------------------------------------
<S>                                       <C>              <C>                   <C>
SEPTEMBER 30, 1999
Remaining maturity:
     One year or less                          $  7           $  823              6.58%
     After one through five years                18            4,702              6.42
     After five through ten years                 4              652              9.10
     After ten years                            162(3)           390              7.39
- ---------------------------------------------------------------------------------------
Fair value                                     $191           $6,567                --
Amortized cost                                  184            6,750              6.78%
Weighted average yield                         5.32%            6.78%               --
Weighted average maturity                 9.5 years        4.3 years                --
- ---------------------------------------------------------------------------------------
DECEMBER 31, 1998
Fair value                                     $ 99           $5,278                --
Amortized cost                                   84            5,228              6.69%
- ---------------------------------------------------------------------------------------
SEPTEMBER 30, 1998
Fair value                                     $102           $5,928                --
Amortized cost                                   93            5,860              7.06 %
- ---------------------------------------------------------------------------------------

</TABLE>

(1) Maturity is based upon expected average lives rather than contractual terms.

(2) Weighted average yields are calculated on the basis of amortized cost. Such
    yields have been adjusted to a taxable-equivalent basis using the
    statutory Federal income tax rate of 35%.

(3) Includes equity securities with no stated maturity.


<TABLE>
<CAPTION>
                                           Figure 16 Investment Securities

                                           STATES AND                                             WEIGHTED
                                            POLITICAL             OTHER                            AVERAGE
dollars in millions                      SUBDIVISIONS        SECURITIES            TOTAL             YIELD(1)
- -----------------------------------------------------------------------------------------------------------
<S>                                         <C>              <C>               <C>                 <C>
SEPTEMBER 30, 1999
Remaining maturity:
     One year or less                            $135              $  1           $  136              8.05%
     After one through five years                 236                --              236              9.21
     After five through ten years                 102                --              102              9.51
     After ten years                               17               498(2)           515              3.92
- -----------------------------------------------------------------------------------------------------------
Amortized cost                                   $490              $499           $  989              6.32%
Fair value                                        506               499            1,005                --
Weighted average yield                           8.53%             3.72%            6.32%               --
Weighted average maturity                   3.2 years        10.1 years        6.7 years                --
- -----------------------------------------------------------------------------------------------------------
DECEMBER 31, 1998
Amortized cost                                   $631              $345           $  976              7.13%
Fair value                                        659               345            1,004                --
- -----------------------------------------------------------------------------------------------------------
SEPTEMBER 30, 1998
Amortized cost                                   $709              $275           $  984              7.50%
Fair value                                        740               275            1,015                --
- -----------------------------------------------------------------------------------------------------------


(1) Weighted average yields are calculated on the basis of amortized cost. Such
    yields have been adjusted to a taxable-equivalent basis using the statutory
    Federal income tax rate of 35%.

(2) Includes equity securities with no stated maturity.
</TABLE>

ASSET QUALITY
Key has groups dedicated to evaluating and monitoring the level of risk in its
credit-related assets; formulating underwriting standards and guidelines for
line management; developing commercial and consumer credit policies and systems;
establishing credit-related concentration limits; reviewing loans, leases and
other corporate assets to evaluate credit quality; and reviewing the adequacy of
the allowance for loan losses ("Allowance"). Geographic diversity throughout Key
is a significant factor in managing credit risk.

                                       42
<PAGE>   43

Management relies upon an iterative methodology to estimate the level of the
Allowance on a quarterly and at times more frequent basis, as deemed necessary.
This methodology is described in detail in the Allowance for Loan Losses section
of Note 1, Summary of Significant Accounting Policies, beginning on page 65 of
Key's 1998 Annual Report to Shareholders.

As shown in Figure 17, net loan charge-offs for the third quarter of 1999 were
$78 million, or .49% of average loans, compared with $71 million, or .48%, for
the same period last year. Net charge-offs in the commercial loan portfolio rose
by $8 million, including a $10 million increase in the commercial, financial and
agricultural sector. This reflected the significant growth that has occurred in
this portfolio over the past year. The level of consumer loan net charge-offs
was essentially unchanged as increases in the home equity and installment
portfolios were largely offset by a $5 million decline in the level of net
charge-offs in the credit card sector. The increase in net charge-offs
experienced in the home equity and installment portfolios reflected the growth
in outstanding balances from the year-ago quarter, while net charge-offs in the
credit card sector decreased primarily as a result of a lower volume of credit
card receivables.

<TABLE>
<CAPTION>

                                           Figure 17  Summary of Loan Loss Experience


                                                    THREE MONTHS ENDED SEPTEMBER 30,    NINE MONTHS ENDED SEPTEMBER 30,
                                                    --------------------------------    -------------------------------
dollars in millions                                       1999             1998             1999             1998
=======================================================================================================================
<S>                                                     <C>              <C>              <C>              <C>
Average loans outstanding during the period             $ 62,799         $ 58,559         $ 62,036         $ 56,332
- -----------------------------------------------------------------------------------------------------------------------
Allowance for loan losses at beginning of period        $    930         $    900         $    900         $    900
Loans charged off:
     Commercial, financial and agricultural                   28               18               79               53
     Real estate--commercial mortgage                          2                4                2               12
     Real estate--construction                                --                1               --                2
     Commercial lease financing                                4                4               13                6
- -----------------------------------------------------------------------------------------------------------------------
          Total commercial loans                              34               27               94               73
     Real estate--residential mortgage                         2                3                7                8
     Home equity                                               2                2                7                5
     Credit card                                              21               25               69               79
     Consumer--direct                                         12                9               34               32
     Consumer--indirect                                       31               25              103               91
- -----------------------------------------------------------------------------------------------------------------------
          Total consumer loans                                68               64              220              215
- -----------------------------------------------------------------------------------------------------------------------
                                                             102               91              314              288
Recoveries:
     Commercial, financial and agricultural                    6                6               21               20
     Real estate--commercial mortgage                          2               (1)               4                4
     Real estate--construction                                --                3               --                3
     Commercial lease financing                               --                1                1                1
- -----------------------------------------------------------------------------------------------------------------------
          Total commercial loans                               8                9               26               28
     Real estate--residential mortgage                         1                1                4                3
     Credit card                                               3                2               11                7
     Consumer--direct                                          2                1                6                5
     Consumer--indirect                                       10                7               32               25
- -----------------------------------------------------------------------------------------------------------------------
          Total consumer loans                                16               11               53               40
- -----------------------------------------------------------------------------------------------------------------------
                                                              24               20               79               68
- -----------------------------------------------------------------------------------------------------------------------
Net loans charged off                                        (78)             (71)            (235)            (220)
Provision for loan losses                                     78               71              265              220
- -----------------------------------------------------------------------------------------------------------------------
Allowance for loan losses at end of period              $    930         $    900         $    930         $    900
                                                        ========         ========         ========         ========
- -----------------------------------------------------------------------------------------------------------------------
Net loan charge-offs to average loans                        .49%             .48%             .50%             .52%
Allowance for loan losses to period end loans               1.47             1.51             1.47             1.51
Allowance for loan losses to nonperforming loans          245.38           250.00           245.38           250.00
=======================================================================================================================
</TABLE>

In light of the Retail Credit Policy issued by the Federal banking agencies last
February (See Item 5 on page 49) it is possible that Key may accelerate certain
consumer loan charge-offs for which an Allowance has already been provided.
Although the definitive financial impact on Key is not presently known, based
upon management's current estimates, it is anticipated that the implementation
of the Retail Credit Policy will not have a material adverse effect on Key's
financial condition and results of operations. In addition, with the advent of
additional credit scoring capabilities, management continues to review and
refine Key's Allowance for loan losses methodology.

                                       43
<PAGE>   44
The amount and timing of any possible changes in Key's provisioning or
charge-offs that may result from methodology enhancements has not yet been
determined.

The Allowance at September 30, 1999, was $930 million, or 1.47% of loans,
compared with $900 million, or 1.51%, at September 30, 1998. Included in the
1999 and 1998 Allowance was $47 million and $41 million, respectively, which was
specifically allocated for impaired loans. For a further discussion of impaired
loans see Note 7, Impaired Loans and Other Nonperforming Assets, on page 15. At
September 30, 1999, the Allowance was 245.38% of nonperforming loans, compared
with 250.00% at September 30, 1998.

The composition of nonperforming assets is shown in Figure 18. These assets
totaled $407 million at September 30, 1999, and represented .64% of loans, OREO
and other nonperforming assets compared with $404 million, or .65%, at December
31, 1998. The $3 million rise in the level of nonperforming assets since the
1998 year end was primarily due to a higher level of nonperforming loans.
Despite the strong growth that has occurred in the loan portfolio, the level of
Key's nonperforming assets has remained relatively stable. Over the past two
years, the level of nonperforming assets has ranged from a quarterly high of
$431 million at December 31, 1997, to a low of $402 million at September 30,
1998. In addition, nonperforming assets have declined in each of the past two
quarters and the nonperforming assets ratio posted as of September 30, 1999, was
the best on record over the past three years.

<TABLE>
<CAPTION>

                Figure 18  Summary of Nonperforming Assets and Past Due Loans

                                                 SEPTEMBER 30,      DECEMBER 31,     SEPTEMBER 30,
dollars in millions                                       1999              1998              1998
==================================================================================================
<S>                                                      <C>               <C>               <C>
Commercial, financial and agricultural                   $ 146             $ 144             $ 132
Real estate--commercial mortgage                           102                79                97
Real estate--construction                                    6                 6                 5
Commercial lease financing                                  31                29                22
Real estate--residential mortgage                           50                60                61
Consumer                                                    44                47                43
- --------------------------------------------------------------------------------------------------
      Total nonperforming loans(1)                         379               365               360
OREO                                                        32                56                58
Allowance for OREO losses                                   (8)              (18)              (19)
- --------------------------------------------------------------------------------------------------
      OREO, net of allowance                                24                38                39
Other nonperforming assets                                   4                 1                 3
- --------------------------------------------------------------------------------------------------
      Total nonperforming assets                         $ 407             $ 404             $ 402
                                                         =====             =====             =====
- --------------------------------------------------------------------------------------------------
Accruing loans past due 90 days or more                  $ 268             $ 178             $ 182
- --------------------------------------------------------------------------------------------------
Nonperforming loans to period end loans                    .60%              .59%              .61%
Nonperforming assets to period end loans plus
      OREO and other nonperforming assets                  .64               .65               .68
==================================================================================================
</TABLE>


(1) Includes impaired loans of $219 million, $193 million and $193 million at
    September 30, 1999, December 31, 1998 and September 30, 1998, respectively.

DEPOSITS AND OTHER SOURCES OF FUNDS
Core deposits, defined as domestic deposits other than certificates of deposit
of $100,000 or more, are Key's primary source of funding. During the third
quarter of 1999, these deposits averaged $37.2 billion and represented 52% of
Key's funds supporting earning assets, compared with $36.5 billion and 54%,
respectively, during the third quarter of 1998. As shown in Figure 4 beginning
on page 31, the mix of core deposits changed over past year as decreases in the
levels of savings deposits and NOW accounts were largely offset by substantial
growth in money market deposit accounts. The consistent level and change in the
mix of core deposits reflected the 1998 divestiture of 46 branches with deposits
of approximately $658 million, and investment alternatives pursued by clients in
response to the strength of the securities markets. The increase in money market
deposit accounts that has now occurred over eight consecutive quarters reflects
these client preferences as well as actions taken by management in 1998 to
reprice such deposits. In October 1999, Key sold an additional 28 branches with
deposits of approximately $1.3 billion. Further information pertaining to the
sale of these branches is disclosed in Note 3, Mergers, Acquisitions and
Divestitures, beginning on page 8.

                                       44
<PAGE>   45

Purchased funds, which are comprised of large certificates of deposit, deposits
in the foreign office and short-term borrowings, averaged $17.2 billion during
third quarter of 1999, compared with $17.1 billion during the prior quarter and
$19.1 billion a year-ago. As shown in Figure 4, long-term debt, including
capital securities, has been more heavily relied upon to fund earning asset
growth. During the third quarter of 1999, these borrowings comprised 24% of
Key's funds supporting earning assets, up from 18% in the year-ago quarter. This
trend is expected to continue over the remainder of the year. In addition, Key
continues to consider loan securitizations as a funding alternative, provided
capital market conditions are conducive to such activity. During the first nine
months of 1999, Key securitized and sold $3.2 billion of consumer loans,
including $1.1 billion of education and home equity loans during the third
quarter.

LIQUIDITY
Key actively analyzes and manages its liquidity, which represents the
availability of funding to meet the needs of depositors, borrowers and creditors
at a reasonable cost on a timely basis and without adverse consequences. Key
maintains liquidity in the form of short-term money market investments,
securities available for sale, anticipated prepayments and maturities on
securities, the maturity structure of its loan portfolios and the ability to
securitize and package loans for sale. Liquidity is also enhanced by a sizable
concentration of core deposits, discussed in the preceding section, which are
generated by 963 full-service KeyCenters in 13 states. Key monitors deposit
flows and evaluates alternate pricing structures with respect to its deposit
base. This process is managed by Key's Funding and Investment Management Group,
which monitors the overall mix of funding sources in conjunction with deposit
pricing and in response to the structure of the earning assets portfolio. In
addition, Key has access to various sources of money market funding (such as
Federal funds purchased, securities sold under repurchase agreements and bank
notes) and borrowings from the Federal Reserve Bank for short-term liquidity
requirements should the need arise. During 1999, KeyBank N.A. increased its
overnight borrowing capacity at the Federal Reserve Bank Discount Window from
approximately $975 million at December 31, 1998, to approximately $11.0 billion
at September 30, 1999, by pledging approximately $15.1 billion of loans
(primarily commercial) as collateral. This action was taken as a precautionary
measure in connection with Key's Year 2000 contingency planning process. In
addition, KeyBank USA has overnight borrowing capacity at the Federal Reserve
Bank Discount Window which provides for borrowings of up to $1.0 billion and is
secured by $1.3 billion of KeyBank USA's credit card receivables at September
30, 1999. Neither bank had borrowings outstanding under these facilities as of
September 30, 1999.

During the first nine months of 1999, Key's affiliate banks raised $9.6 billion
under Key's Bank Note Program, which provides for the issuance of both long- and
short-term debt of up to $20.0 billion ($19.0 billion by KeyBank N.A. and $1.0
billion by KeyBank USA) in the aggregate. Of the notes issued during the first
nine months of 1999, $3.6 billion have original maturities in excess of one year
and are included in long-term debt, while $6.0 billion have original maturities
of one year or less and are included in short-term borrowings. At September 30,
1999, the program had an unused capacity of $8.9 billion.

Under Key's Euronote Program, the parent company, KeyBank N.A. and KeyBank USA
may issue both long- and short-term debt of up to $7.0 billion in the aggregate.
The borrowing capacity under this program was increased from $5.0 billion during
the second quarter of 1999. The notes are offered exclusively to non-U.S.
investors and can be denominated in dollars and/or most European currencies.
There were $2.4 billion of borrowings outstanding under this facility as of
September 30,1999, $940 million of which were issued during the current year.

The parent company has a commercial paper program and a four-year revolving
credit agreement; each facility provides funding availability of up to $500
million. The proceeds from these facilities may be used for general corporate
purposes. As of September 30, 1999, $95 million of borrowings were outstanding
under the commercial paper program.

The parent company also has a universal shelf registration statement on file
with the Securities and Exchange Commission, which provides for the possible
issuance of up to $1.3 billion of debt and equity securities. At September 30,
1999, unused capacity under the shelf registration totaled $1.3 billion,
including $750 million reserved for issuance as medium-term notes. The proceeds
from the issuances under the shelf registration, the Bank Note Program and the
Euronote Program described above may be used for general corporate purposes,
including acquisitions.




                                       45
<PAGE>   46


The liquidity requirements of the parent company, primarily for dividends to
shareholders, servicing of debt and other corporate purposes are principally met
through regular dividends from affiliate banks. Excess funds are maintained in
short-term investments. In addition, the parent company has access to the
capital markets as a result of its favorable debt ratings which, at September
30, 1999, were as follows:

                                        Senior             Subordinated
                      Commercial       Long-Term             Long-Term
                        Paper            Debt                  Debt
                    --------------   --------------     -----------------
Duff & Phelps              D-1           A+                    A
Standard & Poor's          A-2           A-                   BBB+
Moody's                    P-1           A1                    A2

Further information pertaining to Key's sources and uses of cash for the
nine-month periods ended September 30, 1999 and 1998, is presented in the
Consolidated Statements of Cash Flow on page 6.

CAPITAL AND DIVIDENDS
Total shareholders' equity at September 30, 1999, was $6.4 billion, up $230
million from the balance at December 31, 1998, and $844 million, or 15%, from
September 30, 1998. During the first nine months of 1999, the increase provided
by retained net income was substantially offset by a net increase in treasury
stock, resulting from the share repurchases discussed below, and net unrealized
losses on securities available for sale. The increase from the September 30,
1998, balance was due primarily to retained net income and the net decrease in
treasury stock resulting from the shares issued in the McDonald acquisition,
also discussed below. Other factors contributing to the change in shareholders'
equity during the first nine months of 1999 are shown in the Consolidated
Statements of Changes in Shareholders' Equity presented on page 5.

During the first nine months of 1999, Key repurchased 6,406,424 of its Common
Shares at an average price per share of $31.51. This included the repurchase of
3,869,761 shares remaining under the authorization by the Board of Directors to
repurchase up to 60% of the 19,337,159 shares issued in the October 1998
acquisition of McDonald. The other 2,536,663 shares were repurchased under a
separate repurchase program authorized in January 1998. That authority provides
for the repurchase of up to 10,000,000 shares in open market or negotiated
transactions and has no expiration date. At September 30, 1999, the number of
shares remaining under that authority was 7,463,337. The 43,064,912 shares held
in treasury at September 30, 1999, are expected to be reissued over time in
connection with employee stock purchase, 401(k), stock option and dividend
reinvestment plans and for other corporate purposes. During the first nine
months of 1999, Key reissued 2,146,512 Treasury Shares for employee benefit and
dividend reinvestment plans.

Capital adequacy is an important indicator of financial stability and
performance. Overall, Key's capital position remains strong with a ratio of
total shareholders' equity to total assets of 7.75% at September 30, 1999, 7.71%
at December 31, 1998, and 7.15% at September 30, 1998.

Banking industry regulators define minimum capital ratios for bank holding
companies and their banking subsidiaries. Based on risk-adjusted capital rules
and definitions prescribed by the banking regulators, Key's Tier 1 and total
risk-adjusted capital ratios at September 30, 1999, were 7.84% and 11.94%,
respectively, compared with minimum regulatory requirements of 4.0% for Tier 1
and 8.0% for total capital. The regulatory leverage ratio standard prescribes a
minimum ratio of 3.0% for bank holding companies (such as Key) that either have
the highest supervisory rating or have implemented the Federal Reserve Board's
risk-based capital measure for market risk. All other bank holding companies
must maintain a minimum leverage ratio of at least 4%. At September 30, 1999,
Key's leverage ratio was 7.85%, substantially higher than the minimum
requirement. Figure 19 presents the details of Key's regulatory capital position
at September 30, 1999, December 31, 1998, and September 30, 1998.

Under the Federal Deposit Insurance Act, Federal bank regulators group
FDIC-insured depository institutions into the following five categories based on
certain capital ratios: "well capitalized," "adequately capitalized,"
"undercapitalized," "significantly undercapitalized" and "critically
undercapitalized." Both of Key's affiliate banks qualify as "well capitalized"
at September 30, 1999, since they exceeded the well-capitalized thresholds of
10%, 6% and 5% for the total capital, Tier 1 capital and leverage ratios,
respectively. Although these provisions are not directly applicable to bank
holding companies, Key would also qualify as "well capitalized" at September 30,
1999, if the same provisions were applied. The FDIC-defined capital categories
may not constitute an accurate representation of the overall financial condition
or prospects of Key or its affiliates.



                                       46
<PAGE>   47

<TABLE>
<CAPTION>


                     Figure 19  Capital Components and Risk-Adjusted Assets


                                                SEPTEMBER 30,     DECEMBER 31,     SEPTEMBER 30,
dollars in millions                                      1999             1998              1998
================================================================================================
<S>                                             <C>               <C>              <C>
TIER 1 CAPITAL
     Common shareholders' equity(1)                  $  6,503         $  6,137         $  5,512
     Qualifying capital securities                      1,243              747              747
     Less:  Goodwill                                   (1,422)          (1,430)          (1,038)
            Other intangible assets(2)                    (60)             (71)             (74)
- ------------------------------------------------------------------------------------------------
          Total Tier 1 capital                          6,264            5,383            5,147
- ------------------------------------------------------------------------------------------------
TIER 2 CAPITAL
     Allowance for loan losses(3)                         930              900              900
     Net unrealized holding gains(4)                        2                3               --
     Qualifying long-term debt                          2,350            2,445            2,474
- ------------------------------------------------------------------------------------------------
          Total Tier 2 capital                          3,282            3,348            3,374
- ------------------------------------------------------------------------------------------------
          Total capital                              $  9,546         $  8,731         $  8,521
                                                     ========         ========         ========

RISK-ADJUSTED ASSETS
     Risk-adjusted assets on balance sheet           $ 67,342         $ 63,721         $ 62,422
     Risk-adjusted off-balance sheet exposure          13,713           12,198           12,025
     Less:  Goodwill                                   (1,422)          (1,430)          (1,038)
            Other intangible assets(2)                    (60)             (71)             (74)
     Plus:  Market risk-equivalent assets                 370              242               76
            Net unrealized holding gains(4)                 2                3               --
- ------------------------------------------------------------------------------------------------
          Gross risk-adjusted assets                   79,945           74,663           73,411
     Less:  Excess allowance for loan losses(3)            --               --               --
- ------------------------------------------------------------------------------------------------
          Net risk-adjusted assets                   $ 79,945         $ 74,663         $ 73,411
                                                     ========         ========         ========

AVERAGE QUARTERLY TOTAL ASSETS                       $ 81,295         $ 78,968         $ 75,886
                                                     ========         ========         ========

CAPITAL RATIOS
     Tier 1 risk-adjusted capital ratio                  7.84 %           7.21 %           7.01 %
     Total risk-adjusted capital ratio                  11.94            11.69            11.61
     Leverage ratio(5)                                   7.85             6.95             6.88
- ------------------------------------------------------------------------------------------------
(1)  Common shareholders' equity excludes the impact of net unrealized gains or
     losses on securities, except for net unrealized losses on marketable equity
     securities.

(2)  Intangible assets (excluding goodwill) recorded after February 19, 1992,
     and deductible portions of purchased mortgage servicing rights.

(3)  The allowance for loan losses included in Tier 2 capital is limited to
     1.25% of gross risk-adjusted assets.

(4)  Net unrealized holding gains included in Tier 2 capital are limited to 45%
     of net unrealized holding gains on available for sale equity securities
     with readily determinable fair values.

(5)  Tier 1 capital as a percentage of average quarterly total assets, less
     goodwill and other non-qualifying intangible assets as defined in 2 above.
</TABLE>


ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURE OF MARKET RISK

The information included in the Market Risk Management section beginning on page
33 of the Management's Discussion and Analysis of Financial Condition and
Results of Operations is incorporated herein by reference.

                                       47
<PAGE>   48



PART II.   OTHER INFORMATION

ITEM 1.    LEGAL PROCEEDINGS


           In the ordinary course of business, Key is subject to legal actions
           which involve claims for substantial monetary relief. Based on
           information presently known to management and Key's counsel,
           management does not believe that there exists any legal action to
           which KeyCorp or any of its subsidiaries is a party, or of which
           their properties are the subject, that, individually or in the
           aggregate, will have a material adverse effect on the financial
           condition of Key.

           In March 1998, McDonald Investments Inc. ("McDonald"), now a
           subsidiary of the Corporation, participated as an initial purchaser
           in an offering to institutional investors of certain securities of
           Nakornthai Strip Mill Public Company Ltd. ("NSM"), a Thailand public
           company, and certain NSM affiliates, including $452 million in debt
           securities and related warrants (the "Securities"). The offering was
           part of the financing of an NSM steel mini-mill located in Chonburi,
           Thailand. McDonald served as a financial advisor to NSM and was an
           initial purchaser of approximately $44 million of the Securities. On
           December 24, 1998, holders of Securities gave a Notice of Default
           alleging a number of defaults under the terms of the Securities. At
           present, NSM is attempting to negotiate a restructuring of its
           obligations, including those owed to holders of the Securities and
           other creditors.

           Certain purchasers of Securities have commenced litigation against
           McDonald and other parties in California, Connecticut, Minnesota, New
           Jersey and New York, claiming that McDonald, the other initial
           purchasers and certain other third party service providers to NSM
           have violated certain state and federal securities and other laws.
           The lawsuits are based on alleged misstatements and omissions in the
           Offering Memorandum for the Securities, and on certain other
           information and oral statements allegedly provided to potential
           investors. In each lawsuit the plaintiffs allege misrepresentations
           relating to (among other things) the physical facilities at the mill,
           the management of the mill, the supply of inputs to the mill and the
           use of the proceeds of the offering.

           There are currently seven separate lawsuits pending against McDonald,
           as well as other defendants (two suits in Federal District Court in
           Minnesota; one suit in Federal District Court in New York; two suits
           in California; and one suit in each of Connecticut and New Jersey).
           Each of the lawsuits was commenced by a different group of purchasers
           of the Securities. The aggregate amount of Securities alleged to have
           been purchased by the plaintiffs in these seven lawsuits is at least
           $240 million. While the relief claimed in the lawsuits varies,
           generally speaking, the plaintiffs seek recision of the sale of the
           Securities, compensatory damages, legal fees, expenses, and in the
           case of the New Jersey action (which currently covers $107 million of
           Securities), treble damages consistent with applicable law, exemplary
           damages and civil penalties.

           McDonald is vigorously defending these actions and has filed, or will
           file, responses to each complaint denying liability.





                                       48
<PAGE>   49



ITEM 5.    OTHER INFORMATION

           On February 10, 1999, the Federal banking agencies published their
           final Uniform Retail Credit Classification and Account Management
           Policy (the "Retail Credit Policy"), which revises their 1980 Uniform
           Policy for Classification of Consumer Installment Credit Based on
           Delinquency Status. The Retail Credit Policy applies to all financial
           institutions which file call reports or thrift financial reports with
           a Federal banking agency.

           In general, the Retail Credit Policy establishes a uniform charge-off
           policy at 120 and 180 days delinquency for closed-end and open-end
           credit, respectively, provides uniform guidance for loans affected by
           bankruptcy, fraud, and death, establishes guidelines for re-aging,
           extending, deferring, or rewriting past due accounts, classifies
           certain delinquent residential mortgage and home equity loans, and
           broadens recognition of partial payments that qualify as full
           payments. Changes made by the Retail Credit Policy which involve
           manual adjustments to an institution's policies and procedures were
           required to be implemented by June 30, 1999, while changes involving
           programming resources are required to be implemented by December 31,
           2000. Key was not impacted by any changes involving manual
           adjustments to its policies and procedures at June 30, 1999. The
           definitive financial impact on Key from implementing the Retail
           Credit Policy is not presently known. However, based upon its
           estimate of the impact of applying the Retail Credit Policy against
           Key's existing retail portfolio, management anticipates that
           implementing the Retail Credit Policy at December 31, 2000, will not
           have a material adverse effect on Key's financial condition and
           results of operations, but will result in the acceleration of certain
           charge-offs for which an Allowance has already been provided.

ITEM 6.    EXHIBITS AND REPORTS ON FORM 8-K

       (a) Exhibits

           (10.1)     First Amendment to Form of Change of Control Agreement
                      between KeyCorp and Certain Executive Officers

           (10.2)     Second Amendment to Employment Agreement between KeyCorp
                      and Henry Meyer III

           (10.3)     KeyCorp Automatic Deferral Plan

           (10.4)     First Amendment to the KeyCorp Excess Cash Balance Pension
                      Plan

           (10.5)     First Amendment to the KeyCorp Supplemental Retirement
                      Plan

           (10.6)     Third Amendment to the KeyCorp Supplemental Retirement
                      Benefit Plan

           (10.7)     Third Amendment to the KeyCorp Supplemental Retirement
                      Benefit Plan for Key Executives

           (15)       Acknowledgment Letter of Independent Auditors

           (27)       Financial Data Schedule (filed electronically only)

       (b) Reports on Form 8-K

         July 16, 1999 - Item 5. Other Events and Item 7. Financial Statements
         and Exhibits. Reporting that on July 15, 1999, the Registrant issued a
         press release announcing its earnings results for the three- and
         six-month periods ended June 30, 1999.

         No other reports on Form 8-K were filed during the three-month period
         ended September 30, 1999.



                                       49
<PAGE>   50



                                    SIGNATURE


Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.

                                                    KEYCORP
                                          -----------------------------
                                                  (Registrant)


Date:  November 10, 1999                       /s/ Lee Irving
                                          -----------------------------
                                               By: Lee Irving
                                                   Executive Vice President
                                                   And Chief Accounting Officer


                                       50

<PAGE>   1
                                    EX. 10.1

                          FIRST AMENDMENT TO AGREEMENT


         THIS FIRST AMENDMENT TO AGREEMENT ("AMENDMENT") is made of the 21st day
of July, 1999, between KEYCORP, an Ohio corporation ("KEY"), and [NAME OF
EXECUTIVE] (the "EXECUTIVE") and modifies the Agreement between Key and the
Executive that was originally entered into as of the ___ day of _____________,
199_ to encourage the Executive's continued attention and dedication to the
Executive's duties in the potentially disruptive circumstances of a possible
Change of Control of Key (the "AGREEMENT"). Capitalized terms used in this
Amendment and not otherwise defined herein have the meanings ascribed to them in
the Agreement.

         Key has determined that it will be in the best interests of Key and its
Subsidiaries to enter into, and to make the changes provided for in, this
Amendment.

         Key and the Executive agree, effective as of the date first set forth
above, to amend the Agreement, and the Agreement is hereby amended, as follows:

         1. LUMP SUM PAYMENT UNDER SECTION 1.1 INCREASED FROM 2 1/2 YEAR
EQUIVALENT TO THREE YEAR EQUIVALENT. Section 1.1(a) of the Agreement is hereby
amended to read in its entirety as follows:

         "(a)     LUMP SUM PAYMENT. Key shall pay to the Executive, within 30
                  business days after the Termination Date, a lump sum severance
                  benefit equal to three times the sum of (i) one year's Base
                  Salary (at the highest rate in effect at any time during the
                  one year period ending on the date of the Change of Control)
                  plus (ii) Average Annual Incentive Compensation; and"

         2. LENGTH OF "SECTION 1.1 BENEFIT PERIOD" EXTENDED TO CONFORM TO CHANGE
MADE BY SECTION 1 OF THIS AMENDMENT. For all purposes of the Agreement, the
length of the "Section 1.1 Benefit Period," which is defined in the second
sentence of Section 1.1(b) of the Agreement, is hereby extended from thirty
months to three years by deleting from that second sentence the phrase:

            "For the period beginning on the day after the Termination Date and
            ending thirty months, to the day, after the Termination Date"

and substituting in its place the phrase:

            "For the period beginning on the day after the Termination Date and
            ending on the third anniversary of the Termination Date"

         3. CERTAIN COMPENSATION GUARANTIES ADDED TO AGREEMENT. The following
new Section 1A is hereby added to the Agreement to add certain compensation
guaranties to the protection to be afforded to the Executive after the
occurrence of a Change of Control:


                                       1
<PAGE>   2

                  "1A. CERTAIN COMPENSATION GUARANTIES DURING TWO YEARS
         FOLLOWING A CHANGE OF CONTROL. For so long as the Executive remains in
         the employ of Key or one of its Subsidiaries during the period
         beginning on the day after any Change of Control and continuing through
         the second anniversary of that Change of Control (the period of the
         Executive's employment during such two year period being herein the
         "Guaranteed Compensation Period"), the Executive shall be entitled to
         the incentive compensation guaranty set forth in Section 1A.1 and to
         the equity compensation guaranty set forth in Section 1A.2.

                  1A.1 GUARANTEED LEVEL OF INCENTIVE COMPENSATION. Except as
         provided in (c) below (which provides for a forfeiture of unpaid
         amounts if the Executive's employment is terminated for Cause) and the
         last sentence of (a) below (which provides for a potential reduction in
         amount if based on overall corporate or applicable business unit
         performance), Key shall cause the Executive to receive, during the
         Guaranteed Compensation Period, as incentive compensation, an amount
         that, on an annualized basis, is at least equal to the Executive's
         Average Annual Incentive Compensation. The guaranty set forth in the
         immediately preceding sentence (the `Incentive Compensation Guaranty")
         establishes a minimum amount of incentive compensation that must be
         paid to the Executive with respect to the Executive's employment during
         the Guaranteed Compensation Period. Except as otherwise provided in
         (a), (b), or (c) of this Section 1A.1 below, the guaranteed incentive
         compensation for the Guaranteed Compensation Period shall be paid to
         the Executive quarterly in arrears, within 30 days after the end of
         each calendar quarter, for each quarter (or portion thereof) during the
         Guaranteed Compensation Period.

                  (a)      If and to the extent the Executive, together with
                           similarly situated executives of Key, is a
                           participant in one or more bona fide incentive
                           compensation plans during the Guaranteed Compensation
                           Period, Key may defer payment of guaranteed incentive
                           compensation payable under this Section 1A.1 up to
                           the amount of the target award for the Executive
                           under that incentive compensation plan (provided,
                           however, if the compensation cycle under the
                           incentive compensation plan includes time periods
                           outside the Guaranteed Compensation Period, the
                           deferral shall be up to a proportionate amount of the
                           target award) until such time as payments are
                           regularly scheduled to be made under that incentive
                           compensation plan, at which time Key shall pay the
                           deferred amount plus any other amount, if any, to
                           which the Executive is then entitled under that plan
                           that has not been earlier paid. (This could result in
                           a guaranteed payment being made after the end of the
                           Guaranteed Compensation Period, for example, where
                           the compensation cycle under the incentive
                           compensation plan ends after the end of the
                           Guaranteed Compensation Period). Notwithstanding the
                           foregoing, if Key, in administering a bona fide
                           incentive compensation plan in which the Executive
                           participates, in good faith and without
                           discriminating against the Executive, establishes or
                           utilizes a factor which is


                                       2
<PAGE>   3

                           intended to reflect or rate for the compensation
                           cycle in question either the corporation's overall
                           performance or the overall performance of the
                           business unit in which the Executive works and that
                           performance factor is uniformly applied (either in
                           establishing an incentive compensation pool or
                           against each participant's target) to similarly
                           situated officers as the Executive, Key may elect to
                           apply that performance factor against the target
                           award for the Executive under the incentive
                           compensation plan in question and, if applying that
                           factor reduces the Executive's target award, the
                           amount of guaranteed incentive compensation payable
                           under this Section 1A.1 which has been deferred under
                           this paragraph (a) on account of the incentive
                           compensation plan in question may be reduced by the
                           same amount (or, if the compensation cycle includes
                           time periods outside the Guaranteed Compensation
                           Period, the reduction shall be by a proportionate
                           amount).

                  (b)      If the Executive's employment terminates for any
                           reason other than Cause, all unpaid guaranteed
                           incentive compensation with respect to the Guaranteed
                           Compensation Period shall be paid in a lump sum
                           within 30 business days following the Termination
                           Date.

                  (c)      If the Executive's employment is terminated by Key
                           for Cause, Key shall not be required to pay to the
                           Executive any amount of incentive compensation on
                           account of the Incentive Compensation Guaranty that
                           was not required to have been paid before the
                           Termination Date.

                           1A.2 GUARANTEED PARTICIPATION IN EQUITY BASED
                  COMPENSATION PLANS. During the Guaranteed Compensation Period,
                  the Executive shall participate fully (and at a level at least
                  substantially equivalent to that of comparable senior
                  executives of Key) in each and every stock option, stock
                  appreciation, or similar equity based plan in which similarly
                  situated executives of Key and its Subsidiaries generally
                  participate. The guaranty of full participation set forth in
                  this Section 1A.2 is hereinafter sometimes referred to as the
                  "Equity Compensation Guaranty.""

         4. EXPANSION OF TRIGGER FOR THREE YEAR EQUIVALENT BENEFIT. The grounds
upon which the Executive may terminate employment and become entitled to receive
the lump sum payment provided for in Section 1.1(a) of the Agreement are
expanded to include a failure by Key to satisfy either or both of the Incentive
Compensation Guaranty and/or the Equity Compensation Guaranty by adoption of the
following amendments:

                  4.1 "REDUCTION OF COMPENSATION" SUBSTITUTED FOR "REDUCTION OF
         BASE SALARY" IN SECTIONS 1.1 AND 1.2. Sections 1.1 and 1.2 of the
         Agreement are hereby amended by deleting the term "Reduction of Base
         Salary" from the first sentence of Section 1.1 and from the last
         sentence of Section 1.2 and substituting therefore, in each such
         location, the term "Reduction of Compensation."


                                       3
<PAGE>   4

                  4.2 "REDUCTION OF COMPENSATION" DEFINED. The following
         definition is hereby added to the Agreement as new Section 7.11A:

                  "7.11 REDUCTION OF COMPENSATION. A "Reduction of
         Compensation" shall have occurred in any one or more of the following
         occurs:

                           (a)      a Reduction of Base Salary

                           (b)      following notice by the Executive to Key and
                                    an opportunity by Key to cure, Key fails to
                                    satisfy the Incentive Compensation Guaranty;
                                    or

                           (c)      following notice by the Executive to Key and
                                    an opportunity by Key to cure, Key fails to
                                    satisfy the Equity Compensation Guaranty.

                  For purposes of clauses (b) and (c), Key will be deemed to
                  have had an opportunity to cure and to have failed to effect a
                  cure if the failure to satisfy the Incentive Compensation
                  Guaranty or the Equity Compensation Guaranty, as the case may
                  be, persists (as determined in good faith by the Executive)
                  for more than seven calendar days after the Executive has
                  given notice to Key of the existence of that failure."

         5. CONFORMING AMENDMENT MADE TO DEFINITION OF "GOOD REASON". The
original clause (b) of Section 7.9 of the Agreement, pursuant to which an
exclusion of the Executive from full participation in certain compensation plans
would constitute "Good Reason," is hereby deleted from Section 7.9 and that
section is amended to read, in its entirety, as follows:

                  "7.9 GOOD REASON. The Executive shall be deemed to have "Good
         Reason" to terminate the Executive's employment under this Agreement
         during a Window Period if, at any time after the occurrence of a Change
         of Control and before the end of the Window Period, either or both of
         the events listed in clauses (a) and (b) of this Section 7.9 occurs
         without the written consent of the Executive:

                  (a)      following notice by the Executive to Key and an
                           opportunity by Key to cure, the Executive determines
                           in good faith that the Executive's position,
                           responsibilities, duties, or status with Key are at
                           any time materially less than or reduced from those
                           in effect before the Change of Control or that the
                           Executive's reporting relationships with superior
                           executive officers have been materially changed from
                           those in effect before the Change of Control; or

                  (b)      the headquarters that was the Executive's principal
                           place of employment before the Change of Control
                           (whether Key's headquarters or a regional
                           headquarters) is relocated to a site outside of the
                           greater metropolitan area


                                       4
<PAGE>   5

                           in which that headquarters was located before the
                           Change of Control. (If the Executive's principal
                           place of employment before the Change of Control was
                           neither at Key's headquarters nor at any regional
                           headquarters, then this clause (b) shall not be
                           applicable).

         For purposes of clause (a), Key will be deemed to have had an
         opportunity to cure and to have failed to effect a cure if the
         circumstance otherwise constituting Good Reason persists (as determined
         in good faith by the Executive, whose determination shall be
         conclusive) for more than seven calendar days after the Executive has
         given notice to Key of the existence of that circumstance."

         6. AMENDMENT MADE AS CONTEMPLATED BY AGREEMENT; AGREEMENT REMAINS IN
FULL FORCE AND EFFECT. This Amendment is made by Key and the Executive in
writing and in the manner contemplated by Section 6.8 of the Agreement. Each of
Key and the Executive hereby confirms that, except as amended by this Amendment,
the Agreement is and remains in full force and effect.

         IN WITNESS WHEREOF, the parties have executed this Agreement as of the
date first written above.

                                           KEYCORP



                                           By
                                              -----------------------------
                                                    Robert W. Gillespie
                                                    Chairman of the Board and
                                                    Chief Executive Officer



                                           THE "EXECUTIVE"



                                           ---------------------------------
                                           [NAME OF EXECUTIVE]


                                       5

<PAGE>   1
                                    EX 10.2

                          SECOND AMENDMENT TO AGREEMENT

         THIS SECOND AMENDMENT TO AGREEMENT ("AMENDMENT") is made as of the 21st
day of July, 1999, between KEYCORP, an Ohio corporation ("KEY"), and HENRY L.
MEYER III ("MEYER") and modifies the Employment Agreement originally entered
into between Key and Meyer as of May 15, 1997, as heretofore amended (the
"AGREEMENT"). Capitalized terms used in this Amendment and not otherwise defined
herein have the meanings ascribed to them in the Agreement.

         Key has determined that it will be in the best interests of Key and its
Subsidiaries to enter into, and to make the changes provided for in, this
Amendment.

         Key and Meyer agree, effective as of the date first set forth above, to
amend the Agreement and the Agreement is hereby amended as follows:

         1. CERTAIN COMPENSATION ADDED TO AGREEMENT. The following new Section
4A is hereby added to the Agreement to add certain compensation guaranties to
the protection to be afforded to Meyer after the occurrence of a Change of
Control:

                  "4A. CERTAIN COMPENSATION GUARANTIES DURING TWO YEARS
         FOLLOWING A CHANGE OF CONTROL. For so long as Meyer remains in the
         employ of the Surviving Entity or one of its subsidiaries during the
         period beginning on the day after any Change of Control and continuing
         through the second anniversary of that Change of Control (the period of
         Meyer's employment during such two year period being herein the
         "Guaranteed Compensation Period"), Meyer shall be entitled to the
         incentive compensation guaranty set forth in Section 4A.1 and to the
         equity compensation guaranty set forth in Section 4A.2.

                  4A.1 GUARANTEED LEVEL OF INCENTIVE COMPENSATION. Except as
         provided in (c) below (which provides for a forfeiture of unpaid
         amounts if Meyer's employment is terminated for Cause) and the last
         sentence of (a) below (which provides for a potential reduction in
         amount if based on overall corporate performance), the Surviving Entity
         shall cause Meyer to receive, during the Guaranteed Compensation
         Period, as incentive compensation, an amount that, on an annualized
         basis, is at least equal to Meyer's Average Annual Incentive
         Compensation. The guaranty set forth in the immediately preceding
         sentence (the "Incentive Compensation Guaranty") establishes a minimum
         amount of incentive compensation that must be paid to Meyer with
         respect to Meyer's employment during the Guaranteed Compensation
         Period. Except as otherwise provided in (a), (b), or (c) of this
         Section 4A.1 below, the guaranteed incentive compensation for the
         Guaranteed Compensation Period shall be paid to Meyer quarterly in
         arrears, within 30 days after the end of each calendar quarter, for
         each quarter (or portion thereof) during the Guaranteed Compensation
         Period.


                                       1
<PAGE>   2

         (a)      If and to the extent Meyer, together with similarly situated
                  executives of the Surviving Entity, is a participant in one or
                  more bona fide incentive compensation plans during the
                  Guaranteed Compensation Period, the Surviving Entity may defer
                  payment of guaranteed incentive compensation payable under
                  this Section 4A.1 up to the amount of the target award for
                  Meyer under that incentive compensation plan (provided,
                  however, if the compensation cycle under the incentive
                  compensation plan includes time periods outside the Guaranteed
                  Compensation Period, the deferral shall be up to a
                  proportionate amount of the target award) until such time as
                  payments are regularly scheduled to be made under that
                  incentive compensation plan, at which time the Surviving
                  Entity shall pay the deferred amount plus any other amount, if
                  any, to which Meyer is then entitled under the plan that has
                  not been earlier paid. (This could result in a guaranteed
                  payment being made after the end of the Guaranteed
                  Compensation Period, for example, where the compensation cycle
                  under the incentive compensation plan ends after the end of
                  the Guaranteed Compensation Period). Notwithstanding the
                  foregoing, if the Surviving Entity, in administering a bona
                  fide incentive compensation plan in which Meyer participates,
                  in good faith and without discriminating against Meyer,
                  establishes or utilizes a factor which is intended to reflect
                  or rate for the compensation cycle in question the
                  corporation's overall performance and that performance factor
                  is uniformly applied (either in establishing an incentive
                  compensation pool or against each participant's target) to
                  similarly situated officers as Meyer, the Surviving Entity may
                  elect to apply that performance factor against the target
                  award for Meyer under the incentive compensation plan in
                  question and, if applying that factor reduces Meyer's target
                  award, the amount of guaranteed incentive compensation payable
                  under this Section 4A.1 which has been deferred under this
                  paragraph (a) on account of the incentive compensation plan in
                  question may be reduced by the same amount (or, if the
                  compensation cycle includes time periods outside the
                  Guaranteed Compensation Period, the reduction shall be by a
                  proportionate amount).

         (b)      If Meyer's employment terminates for any reason other than
                  Cause, all unpaid guaranteed compensation with respect to the
                  Guaranteed Compensation Period shall be paid in a lump sum
                  within 30 business days following the Termination Date.

         (c)      If Meyer's employment is terminated by the Surviving Entity
                  for Cause, the Surviving Entity shall not be required to pay
                  Meyer any additional amount of incentive compensation on
                  account of the Incentive Compensation Guaranty that was not
                  required to have been paid before the Termination Date.

                  4A.2 GUARANTEED PARTICIPATION IN EQUITY BASED COMPENSATION
         PLANS. During the Guaranteed Compensation Period, Meyer shall
         participate fully (and at a level at least equivalent to that of
         comparable senior executives of the Surviving Entity) in each and every
         stock option, stock appreciation, or similar equity based plan in which
         similarly situated executives of the Surviving Entity generally
         participate. The guaranty of full

                                       2
<PAGE>   3

         participation set forth in this Section 4A.2 is hereinafter sometimes
         referred to as the "Equity Compensation Guaranty."

         2. FAILURE TO SATISFY INCENTIVE COMPENSATION GUARANTY OR EQUITY
COMPENSATION GUARANTY ADDED AS CONSTITUTING CONSTRUCTIVE TERMINATION DURING TWO
YEARS AFTER A CHANGE OF CONTROL. Section 5.7(c) of the Agreement is amended to
read as follows:

         "(c)     following notice by Meyer to the Surviving Entity and an
                  opportunity by the Surviving Entity to cure, the Surviving
                  Entity fails to satisfy the Incentive Compensation Guaranty or
                  the Equity Compensation Guaranty or Meyer is otherwise
                  excluded from full participation in any incentive, option, or
                  other compensation plan that is generally applicable to senior
                  officers of the Surviving Entity after the Change of Control;
                  or"

The following paragraph is added at the end of Section 5.7 of the Agreement.

         "For purposes of clause (c), the Surviving Entity will be deemed to
         have had an opportunity to cure and to have failed to effected a cure
         if the failure persists (as determined in good faith by Meyer) for more
         than seven calendar days after Meyer has given notice to the Surviving
         Entity of the existence of that failure."

         3. AGREEMENT REMAINS IN FULL FORCE AND EFFECT. This Amendment is made
by Key and Meyer in writing, each intending to be legally bound. Each of Key and
Meyer hereby confirms that, except as amended by this Amendment, the Agreement
is and remains in full force and effect.

         IN WITNESS WHEREOF, the parties have executed this Agreement as of the
date first written above.

                                          KEYCORP



                                          By
                                             -------------------------------
                                                   Robert W. Gillespie
                                                   Chairman of the Board and
                                                   Chief Executive Officer



                                          -----------------------------------
                                          HENRY L. MEYER III


                                       3

<PAGE>   1
                                    EX. 10.3

                                     KEYCORP

                             AUTOMATIC DEFERRAL PLAN

                                    ARTICLE I

         The KeyCorp Automatic Deferral Plan ("Plan") is established effective
January 1, 1999 to require certain key Employees of KeyCorp to automatically
defer a percentage of the total amount of their incentive compensation accrued
under a KeyCorp sponsored incentive compensation plan to the Plan. The Plan, as
structured, is intended to provide those key Employees of KeyCorp with a
tax-favorable savings vehicle, while providing KeyCorp with a means of retaining
their continued employment. It is the intention of KeyCorp, and it is the
understanding of those Participants covered under the Plan, that the Plan is
unfunded for tax purposes and for purposes of Title I of the Employee Retirement
Income Security Act of 1974, as amended ("ERISA").


                                   ARTICLE II

                                   DEFINITIONS
                                   -----------

         2.1 MEANING OF DEFINITIONS. For the purposes of this Plan, the
following words and phrases shall have the meanings hereinafter set forth,
unless a different meaning is clearly required by the context:

         (a)      "BENEFICIARY" shall mean the person, persons or entity
                  entitled under Article VIII to receive any Plan benefits
                  payable after a Participant's death.

         (b)      "BOARD" shall mean the Board of Directors of KeyCorp, the
                  Board's Compensation and Organization Committee, or any other
                  committee designated by the Board or a subcommittee designated
                  by the Board's Compensation and Organization Committee.

         (c)      "CHANGE OF CONTROL" shall be deemed to have occurred if under
                  a rabbi trust arrangement established by KeyCorp ("Trust"), as
                  such Trust may from time to time be amended or substituted,
                  the Corporation is required to fund the Trust because a
                  "Change of Control", as defined in the Trust, has occurred on
                  and after January 1, 1999 to secure the payment of any
                  Participants' Plan benefits payable hereunder.

         (d)      "CODE" shall mean the Internal Revenue Code of 1986, as
                  amended from time to time, together with all regulations
                  promulgated thereunder. Reference to a section of the Code
                  shall include such section and any comparable section or
                  sections of any future legislation that amends, supplements,
                  or supersedes such section.

         (e)      "COMMON STOCK ACCOUNT" shall mean the investment account
                  established under the Plan for bookkeeping purposes in which
                  the Participant shall have his or her Participant Deferrals
                  and Corporate Contributions credited. Participant Deferrals
                  and Corporate Contributions shall be credited based on a
                  bookkeeping allocation of KeyCorp Common Shares (both whole
                  and fractional rounded to the nearest one-hundredth of a
                  share) ("Common Shares") which shall be equal to the amount of
                  Participant Deferrals and Corporate Contributions deferred.
                  The Common Stock Account shall also reflect on a

<PAGE>   2

                  bookkeeping basis all dividends, gains, and losses
                  attributable to such Common Shares. All Participant Deferrals
                  and all Corporate Contributions credited to the Common Stock
                  Account shall be based on the New York Stock Exchange's
                  closing price for such Common Shares as of the day such
                  Participant Deferrals and Corporate Contributions are credited
                  to the Participant's Plan Account.

         (f)      "CORPORATE CONTRIBUTIONS" shall mean the dollar amount which
                  an Employer has agreed to contribute on a bookkeeping basis to
                  the Participant's Plan Account in accordance with the
                  provisions of Article V of the Plan.

         (g)      "CORPORATION" shall mean KeyCorp, an Ohio corporation, its
                  corporate successors, and any corporation or corporations into
                  or with which it may be merged or consolidated.

         (h)      "DEFERRAL PERIOD" shall mean each applicable Incentive
                  Compensation Plan's plan year.

         (i)      "DEFERRED COMPENSATION PLAN" shall mean the KeyCorp Deferred
                  Compensation Plan as the same may be amended from time to
                  time.

         (j)      "DETERMINATION DATE" shall mean the last business day of each
                  calendar quarter.

         (k)      "DISABILITY" shall mean (1) the physical or mental disability
                  of a permanent nature which prevents a Participant from
                  performing the duties such Participant was employed to perform
                  for his or her Employer when such disability commenced, (2)
                  qualifies for disability benefits under the federal Social
                  Security Act within 30 months following the Participant's
                  disability, and (3) qualifies the Participant for disability
                  coverage under the KeyCorp Long Term Disability Plan.

         (l)      "DISCHARGE FOR CAUSE" shall mean the termination (whether by
                  the Participant or the Employer) of a Participant's employment
                  from his or her Employer and any other Employer that is the
                  result of (1) serious misconduct as an Employee, including,
                  but not limited to, a continued failure after notice to
                  perform a substantial portion of his or her duties and
                  responsibilities unrelated to illness or incapacity, unethical
                  behavior such as acts of self-dealing or self-interest,
                  harassment, violence in the workplace, or theft; (2) the
                  commission of a crime involving a controlled substance, moral
                  turpitude, dishonesty, or breach of trust; or (3) the Employer
                  being directed by a regulatory agency or self-regulatory
                  agency to terminate or suspend the Participant or to prohibit
                  the Participant from performing services for the Employer. The
                  Corporation in its sole and absolute discretion shall
                  determine whether a Participant has been Discharged for Cause,
                  as provided for in this Section 2.1(l), provided, however,
                  that for a period of two years following a Change of Control,
                  any determination by the Corporation that an Employee has been
                  Discharged for Cause shall be set forth in writing with the
                  factual basis for such Discharge for Cause clearly specified
                  and documented by the Corporation.

         (m)      "DISTRIBUTION AGREEMENT" shall mean the executed agreement
                  submitted by the Participant to the Corporation a minimum of
                  twelve months prior to the Participant's initial vesting in
                  his or her Participant Deferrals and Corporate Contributions
                  for the applicable Deferral Period which shall contain, in
                  pertinent part, the Participant's distribution instructions
                  for such Participant Deferrals and Corporate Contributions
                  when


                                      -2-
<PAGE>   3

                  vested. In the event the Participant elects or is required to
                  transfer his or her vested Participant Deferrals and/or
                  Corporate Contributions to the Deferred Compensation Plan, the
                  Participant, at the time of such transfer, shall be required
                  to execute a new Distribution Agreement which shall control
                  the distribution of such transferred Plan benefits from the
                  Deferred Compensation Plan.

         (n)      "EMPLOYEE" shall mean a common law employee who is employed by
                  an Employer.

         (o)      "EMPLOYER" shall mean the Corporation and any of its
                  subsidiaries or affiliates, unless specifically excluded as an
                  Employer for Plan purposes by written action by an officer of
                  the Corporation. An Employer's Plan participation shall be
                  subject to all conditions and requirements made by the
                  Corporation, and each Employer shall be deemed to have
                  appointed the Plan Administrator as its exclusive agent under
                  the Plan as long as it continues as an Employer.

         (p)      "HARMFUL ACTIVITY" shall have occurred if the Participant
                  shall do any one or more of the following:

                  (i)    Use, publish, sell, trade or otherwise disclose
                         Non-Public Information of KeyCorp unless such
                         prohibited activity was inadvertent, done in good faith
                         and did not cause significant harm to KeyCorp.

                  (ii)   After notice from KeyCorp, fail to return to KeyCorp
                         any document, data, or thing in his or her possession
                         or to which the Participant has access that may involve
                         Non-Public Information of KeyCorp.

                  (iii)  After notice from KeyCorp, fail to assign to KeyCorp
                         all right, title, and interest in and to any
                         confidential or non-confidential Intellectual Property
                         which the Participant created, in whole or in part,
                         during employment with KeyCorp, including, without
                         limitation, copyrights, trademarks, service marks, and
                         patents in or to (or associated with) such Intellectual
                         Property.

                  (iv)   After notice from KeyCorp, fail to agree to do any acts
                         and sign any document reasonably requested by KeyCorp
                         to assign and convey all right, title, and interest in
                         and to any confidential or non-confidential
                         Intellectual Property which the Participant created, in
                         whole or in part, during employment with KeyCorp,
                         including, without limitation, the signing of patent
                         applications and assignments thereof.

                  (v)    Upon the Participant's own behalf or upon behalf of any
                         other person or entity that competes or plans to
                         compete with KeyCorp, solicit or entice for employment
                         or hire any KeyCorp employee.

                  (vi)   Upon the Participant's own behalf or upon behalf of
                         any other person or entity that competes or plans to
                         compete with KeyCorp, call upon, solicit, or do
                         business with (other than business which does not
                         compete with any business conducted by KeyCorp) any
                         KeyCorp customer the Participant called upon,
                         solicited, interacted with, or became acquainted with,
                         or learned of through access to information (whether
                         or not such information is or was non-public) while
                         the Participant was


                                      -3-
<PAGE>   4

                         employed at KeyCorp unless such prohibited activity
                         was inadvertent, done in good faith, and did not
                         involve a customer whom the Participant should have
                         reasonably known was a customer of KeyCorp.

                  (vii)  Upon the Participant's own behalf or upon behalf of any
                         other person or entity that competes or plans to
                         compete with KeyCorp, after notice from KeyCorp,
                         continue to engage in any business activity in
                         competition with KeyCorp in the same or a closely
                         related activity that the Participant was engaged in
                         for KeyCorp during the one year period prior to the
                         termination of the Participant's employment.

                         For purposes of this Section 2.1(p) the term:

                         "INTELLECTUAL PROPERTY" shall mean any invention, idea,
                         product, method of doing business, market or business
                         plan, process, program, software, formula, method, work
                         of authorship, or other information, or thing relating
                         to KeyCorp or any of its businesses.

                         "NON-PUBLIC INFORMATION" shall mean, but is not limited
                         to, trade secrets, confidential processes, programs,
                         software, formulas, methods, business information or
                         plans, financial information, and listings of names
                         (e.g., employees, customers, and suppliers) that are
                         developed, owned, utilized, or maintained by an
                         employer such as KeyCorp, and that of its customers or
                         suppliers, and that are not generally known by the
                         public.

                         "KEYCORP" shall include KeyCorp, its subsidiaries, and
                         its affiliates.

         (q)      "INCENTIVE COMPENSATION AWARD" shall collectively
                  mean the incentive compensation accrued by an Employee under
                  the terms of an Incentive Compensation Plan during the
                  applicable Deferral Period, which shall become subject to the
                  automatic deferral and vesting provisions of Article III and
                  Article VI of the Plan when such accrued incentive
                  compensation exceeds $100,000 for the applicable Deferral
                  Period. For purposes of this Section 2.1(q), the term
                  "Incentive Compensation Award" shall not include any
                  compensation paid to the Employee for the applicable Deferral
                  Period which constitutes any form of hiring bonus, sales
                  commissions, referral awards, recognition awards, and /or
                  corporate long term incentive compensation plan awards.

         (r)      "INCENTIVE COMPENSATION PLAN" shall mean a line of business or
                  management incentive compensation plan that is sponsored by
                  KeyCorp or an affiliate of KeyCorp which the Corporation in
                  its sole discretion has determined constitutes an Incentive
                  Compensation Plan for purposes of the automatic deferral and
                  vesting provisions of Article III and Article VI of the Plan.

         (s)      "INVOLUNTARY TERMINATION" shall mean the termination (by the
                  Employer) of a Participant's employment from his or her
                  Employer and from any other Employer, other than a Discharge
                  for Cause or a Termination Under Limited Circumstances.


                                      -4-
<PAGE>   5

         (t)      "PARTICIPANT" shall mean an Employee who meets the eligibility
                  and participation requirements set forth in Section 3.1 of the
                  Plan, provided, however, that the term Participant shall not
                  include any Employee who has attained age 58 or older prior to
                  the start of the applicable Deferral Period, and who
                  affirmatively elects in a manner prescribed by the Corporation
                  to not participate in the Plan for the applicable Deferral
                  Period.

         (u)      "PARTICIPANT DEFERRALS" shall mean any Incentive Compensation
                  Award required to be automatically deferred to the Plan for
                  each applicable Deferral Period.

         (v)      "PLAN" shall mean the KeyCorp Automatic Deferral Plan with all
                  amendments hereafter made.

         (w)      "PLAN ACCOUNT" shall mean those bookkeeping accounts
                  established by the Corporation for each Plan Participant,
                  which shall reflect all Corporate Contributions and
                  Participant Deferrals invested for bookkeeping purposes in the
                  Plan's Common Stock Account, with all earnings, dividends,
                  gains, and losses thereon. Plan Accounts shall not constitute
                  separate Plan funds or separate Plan assets. Neither the
                  maintenance of, nor the crediting of amounts to such Plan
                  Accounts shall be treated (i) as the allocation of any
                  Corporation assets to, or a segregation of any Corporation
                  assets in any such Plan Accounts, or (ii) as otherwise
                  creating a right in any person or Participant to receive
                  specific assets of the Corporation.

         (x)      "PLAN YEAR" shall mean the calendar year.

         (y)      "RETIREMENT" shall mean the termination of a Participant's
                  employment any time after the Participant's attainment of age
                  55 and completion of 5 years of Vesting Service but shall not
                  include the Participant's (i) Discharge for Cause, (ii)
                  Involuntary Termination, (iii) Termination Under Limited
                  Circumstances, (iv) Disability, or (v) death .

         (z)      "TERMINATION UNDER LIMITED CIRCUMSTANCES" shall mean the
                  termination (whether by the Participant or the Employer) of a
                  Participant's employment from his or her Employer, and from
                  any other Employer (i) under circumstances in which the
                  Participant is entitled to receive severance benefits or
                  salary continuation benefits under the KeyCorp Separation Pay
                  Plan, (ii) under circumstances in which the Participant is
                  entitled to severance benefits or salary continuation or
                  similar benefits under a change of control agreement or
                  employment agreement within two years after a change of
                  control (as defined by such agreement) has occurred, or (iii)
                  as otherwise expressly approved by the Corporation or the
                  Compensation and Organization Committee, in their sole
                  discretion.

         (aa)     "VESTING SERVICE" for purposes of Section 2.1(y) shall be
                  calculated by measuring the period of service commencing on
                  the Employee's employment commencement date and ending on the
                  Employee's termination date and shall be computed based on
                  each full calendar month that the Employee is employed by an
                  Employer.

         (bb)     "VOLUNTARY TERMINATION" shall mean a voluntary termination of
                  the Participant's employment from his or her Employer and from
                  any other Employer, whether by resignation or otherwise, but
                  shall not include the Participant's Discharge for Cause,


                                      -5-
<PAGE>   6


                  Involuntary Termination, Retirement, Termination Under Limited
                  Circumstances, or termination as a result of Disability or
                  death.

         2.2      PRONOUNS. The masculine pronoun wherever used herein includes
                  the feminine in any case so requiring, and the singular may
                  include the plural.


                                   ARTICLE III

                          ELIGIBILITY AND PARTICIPATION
                          -----------------------------

         3.1 ELIGIBILITY AND PARTICIPATION. An Employee shall be required to
participate in the Plan, and shall automatically become a Plan Participant upon
the Employee's grant of an Incentive Compensation Award in excess of $100,000
which is accrued by the Employee during the applicable Deferral Period.

         3.2 AUTOMATIC DEFERRAL REQUIREMENTS. An Employee meeting the
eligibility and automatic participation requirements of Section 3.1 hereof,
shall automatically defer, in accordance with the terms of the applicable
Incentive Compensation Plan in which the Employee participates, the following
amount from the Employee's applicable Incentive Compensation Award:

         (a)      THE PORTION OF THE PARTICIPANT'S INCENTIVE COMPENSATION AWARD
                  BETWEEN $100,000 UP TO AND INCLUDING $500,000. Twenty percent
                  (20%) of the Participant's Incentive Compensation Award
                  between $100,000 up to and including $500,000 shall be
                  automatically deferred to the Plan.

         (b)      THE PORTION OF THE PARTICIPANT'S INCENTIVE COMPENSATION AWARD
                  BETWEEN $500,000 UP TO AND INCLUDING $1,000,000. Twenty five
                  percent (25%) of the Participant's Incentive Compensation
                  Award between $500,000 up to and including $1,000,000 shall be
                  automatically deferred to the Plan.

         (c)      THE PORTION OF THE PARTICIPANT'S INCENTIVE COMPENSATION AWARD
                  GREATER THAN $1,000,000. Thirty percent (30%) of the
                  Participant's Incentive Compensation Award greater than
                  $1,000,000 Plan shall be automatically deferred to the Plan.

         3.3 COMMITMENT LIMITED BY TERMINATION UNDER LIMITED CIRCUMSTANCES,
INVOLUNTARY TERMINATION, RETIREMENT, DISABILITY, OR DEATH. As of a Participant's
Termination Under Limited Circumstances, Involuntary Termination, Retirement,
Disability or death, the Participant shall be relieved from and, further, shall
not be permitted to make any further Participant Deferrals to the Plan, and any
Incentive Compensation Award that thereafter would have been subject to the
Automatic Deferral Requirements of Section 3.2 hereof, if and to the extent
payable, shall be paid directly to the Participant in accordance with the terms
of the applicable Incentive Compensation Plan.


                                      -6-
<PAGE>   7

         3.4 EFFECT OF A PARTICIPANT'S DISCHARGE FOR CAUSE OR VOLUNTARY
TERMINATION ON PARTICIPANT DEFERRALS. In the event of a Participant's Discharge
for Cause or Voluntary Termination, the Participant shall forfeit his or her
Incentive Compensation Award to the extent that it would otherwise become
subject to the Automatic Deferral Requirements of Section 3.2 of the Plan when
paid but for the termination of the Participant's employment. As to whether the
balance of the Participant's Incentive Compensation Award not subject to the
Automatic Deferral Requirements of Section 3.2, if any, shall be payable to the
Participant shall be determined in accordance with the terms of the applicable
Incentive Compensation Plan.

         3.5 CHANGE IN PARTICIPATION STATUS. Participants shall make automatic
Participant Deferrals to the Plan only when the Participant's Incentive
Compensation Award exceeds $100,000 for the applicable Deferral Period. During
those Deferral Periods in which the Participant does not automatically defer
Participant Deferrals to the Plan, Participant Deferrals and Corporate
Contributions previously credited to the Participant's Plan Account shall remain
in the Plan and shall continue to vest under the terms of Section 6.1 hereof;
such Participant Deferrals and Corporate Contributions with all earnings, gains,
or losses thereon when vested shall be distributed to the Participant in
accordance with the provisions of Article VII of the Plan.


                                   ARTICLE IV

                              PARTICIPANT DEFERRALS
                              ---------------------

         4.1 PLAN ACCOUNT. All Participant Deferrals shall be credited on a
bookkeeping basis to a Plan Account established in the Participant's name.
Separate sub-accounts may be established to reflect on a bookkeeping basis all
earnings, gains, or losses attributable to the Participant's Participant
Deferrals and those Corporate Contributions credited to the Participant's Plan
Account in accordance with the provisions of Section 5.1 hereof.

         4.2 INVESTMENT OF PARTICIPANT DEFERRALS. Participant Deferrals shall be
automatically invested on a bookkeeping basis in the Plan's Common Stock
Account.

         4.3 CREDITING OF PARTICIPANT DEFERRALS. Participant Deferrals shall be
credited to the Participant's Plan Account as of the payroll date on which the
Participant's Incentive Compensation Award would have been payable to the
Participant but for the Incentive Compensation Plan's automatic deferral
provisions to the Plan.


                                    ARTICLE V

                             CORPORATE CONTRIBUTIONS
                             -----------------------

         5.1 CREDITING OF CORPORATION CONTRIBUTIONS. Matching Corporate
Contributions equal to 15% of the Participant's Participant Deferrals for the
applicable Deferral Period shall be credited on a bookkeeping basis to the
Participant's Plan Account as of the payroll date on which the Participant's
Participant Deferrals are automatically deferred and credited to the Plan.


                                      -7-
<PAGE>   8

         5.2 INVESTMENT OF CORPORATE CONTRIBUTIONS. All Corporate Contributions
credited to the Participant's Plan Account shall be invested for bookkeeping
purposes in the Plan's Common Stock Account.

         5.3 DETERMINATION OF AMOUNT. The Plan Administrator shall verify the
amount of Participant Deferrals, Corporate Contributions, dividends, and
earnings, if any, to be credited to each Participant's Plan Account in
accordance with the provisions of the Plan. The reasonable and equitable
decision of the Plan Administrator as to the value of each Plan Account shall be
conclusive and binding upon all Participants and the Beneficiary of each
deceased Participant having any interest, direct or indirect in the
Participant's Plan Account. As soon as reasonably practicable after the close of
the Plan Year, the Corporation shall send to each Participant an itemized
accounting statement that shall reflect the Participant's Plan Account balance.

         5.4 CORPORATE ASSETS. All Participant Deferrals, Corporate
Contributions, dividends, earnings and any other gains and losses credited to a
Participant's Plan Account on a bookkeeping basis, remain the assets and
property of the Corporation, which shall be subject to distribution to the
Participant only in accordance with Articles VII, X and XI of the Plan.
Distributions made under the Plan shall be in the form of Common Shares or a
plan-to-plan transfer to the Deferred Compensation Plan as provided in Article
VII hereof. Participants and Beneficiaries shall have the status of general
unsecured creditors of the Corporation. Nothing contained in the Plan shall
create, or be construed as creating a trust of any kind or any other fiduciary
relationship between the Participant, the Corporation, or any other person. It
is the intention of the Corporation and it is the understanding of the
Participant that the Plan be unfunded for tax purposes and for purposes of Title
I of the Employee Retirement Income Security Act of 1974, as amended.

         5.5 NO PRESENT INTEREST. Subject to any federal statute to the
contrary, no right or benefit under the Plan and no right or interest in each
Participant's Plan Account shall be subject to anticipation, alienation, sale,
assignment, pledge, encumbrance, or charge, and any attempt to anticipate,
alienate, sell, assign, pledge, encumber, or charge any right or benefit under
the Plan, or Participant's Plan Account shall be void. No right, interest, or
benefit under the Plan or Participant's Plan Account shall be liable for or
subject to the debts, contracts, liabilities, or torts of the Participant or
Beneficiary. If the Participant or Beneficiary becomes bankrupt or attempts to
alienate, sell, assign, pledge, encumber, or charge any right under the Plan or
Participant's Plan Account, such attempt shall be void and unenforceable.


                                   ARTICLE VI
                                   ----------

                                     VESTING
                                     -------

         6.1 VESTING IN PARTICIPANT DEFERRALS AND CORPORATE CONTRIBUTIONS. The
calculation of a Participant's vested interest in those Participant Deferrals
and Corporate Contributions credited on a bookkeeping basis to the Participant's
Plan Account shall be measured from the last day of the applicable calendar
quarter in which Participant Deferrals and Corporate Contributions are credited
to the Participant's Plan Account ("Quarterly Deferral Date"). A Participant
shall become vested in his or her Participant Deferrals and Corporate
Contributions with all earnings, gains, and losses thereon for each applicable
Deferral Period under the following three-year graded vesting schedule:


                                      -8-
<PAGE>   9

                  (a) From the date the Participant's Participant Deferrals and
                  Corporate Contributions are credited to the Participant's Plan
                  Account until one full calendar year from the Quarterly
                  Deferral
                  Date................................................... 0%.

                  (b) One full calendar year from the Quarterly Deferral Date of
                  the Participant's Participant Deferrals and Corporate
                  Contributions to the Plan but less than two full calendar
                  years from such Quarterly Deferral
                  Date..................................... 33%.

                        (C) TWO FULL CALENDAR YEARS FROM THE QUARTERLY DEFERRAL
                  DATE OF THE PARTICIPANT'S PARTICIPANT DEFERRALS AND CORPORATE
                  CONTRIBUTIONS TO THE PLAN BUT LESS THAN THREE FULL CALENDAR
                  YEARS FROM SUCH QUARTERLY DEFERRAL DATE
                  .................................... 66%.

         (d) Three full calendar years from the date of the Quarterly Deferral
Date of the Participant's Participant Deferrals and Corporate Contributions to
the
Plan..................................................................100%.

Notwithstanding the foregoing provisions of this Section 6.1, a Participant
shall become fully vested in all Participant Deferrals and Corporate
Contributions credited on a bookkeeping basis to the Participant's Plan Account
upon the Participant's Termination Under Limited Circumstances, Disability or
death.

         6.2 CONTINUED VESTING UPON RETIREMENT. Subject to the provisions of
Section 7.2 of the Plan, upon the Participant's Retirement, the Participant's
non-vested Participant Deferrals and Corporate Contributions credited to the
Participant's Plan Account with all earnings and gains thereon, shall remain in
the Plan and shall continue to vest under the vesting provisions of Section 6.1
of the Plan.

         6.3 FORFEITURE OF CORPORATE CONTRIBUTIONS. In the event of the
Participant's Involuntary Termination, as that term is defined in accordance
with Section 2.1(s) of the Plan, the Participant shall become immediately vested
in those Participant Deferrals allocated on a bookkeeping basis to the
Participant's Plan Account with all earnings and gains thereon. All non-vested
Corporate Contributions and related earnings credited on a bookkeeping basis to
the Participant's Plan Account shall be forfeited as of the Participant's last
day of employment.

         6.4 FORFEITURE OF PARTICIPANT DEFERRALS AND CORPORATE CONTRIBUTIONS.
Notwithstanding any provision of the Plan to the contrary, upon the
Participant's Discharge for Cause or the Participant's Voluntary Termination,
the Participant shall automatically forfeit all Participant Deferrals and
Corporate Contributions allocated on a bookkeeping basis to the Participant's
Plan Account with all earnings and gains thereon that have not vested in
accordance with the vesting provisions of Section 6.1 of the Plan as of the
Participant's last day of employment.


                                   ARTICLE VII

                          DISTRIBUTION OF PLAN BENEFITS
                          -----------------------------

         7.1 DISTRIBUTIONS PRIOR TO RETIREMENT. A Participant's vested
Participant Deferrals and Corporate Contributions with all earnings and gains
thereon, shall be distributed to the Participant as of the Determination Date
concurrently with or immediately following the Participant's vesting in his or
her Plan


                                      -9-
<PAGE>   10

benefit in accordance with the distribution directions provided by the
Participant in his or her Distribution Agreement, as follows:

                  (a)      as a single lump sum distribution of Common Shares,
                           or

                  (b)      as a plan-to-plan transfer of the Participant's
                           vested bookkeeping Plan Account balance to the
                           Deferred Compensation Plan's Common Stock Account.

Lump sum distributions from the Plan of vested Participant Deferrals and
Corporate Contributions shall be made in Common Shares based on the bookkeeping
number of whole and fractional Common Shares attributable to those vested
Participant Deferrals and Corporate Contributions maintained in the Plan's
Common Stock Account as of the Determination Date concurrently with or
immediately preceding the date of such distribution. Participants' Plan Account
balances transferred to the Deferred Compensation Plan's Common Stock Account
will not be subject to investment diversification and/or reallocation under the
Deferred Compensation Plan.

Notwithstanding the foregoing provisions of this Section 7.1, however, in the
event a Participant who is subject to the Corporation Stock Ownership Guidelines
fails to meet his or her Stock Ownership Guidelines requirement at the time of
his or her Plan distribution and the Participant has elected to receive a lump
sum distribution from the Plan, the Corporation in its discretion may (1)
withhold such portion of the Participant's lump sum distribution of Common
Shares until the Participant has otherwise met his or her obligations under the
Corporation Stock Ownership Guidelines, or (2) issue to the Participant
restricted Common Shares whose transferability will be restricted until the
Participant otherwise meets his or her obligations under the Stock Ownership
Guidelines.

         7.2 DISTRIBUTIONS FOLLOWING RETIREMENT. Upon the Participant's
Retirement, the Participant's Plan Account balance shall continue to be
maintained within the Plan and all Participant Deferrals and Corporate
Contributions credited to the Participant's Plan Account with all earnings,
gains, and losses thereon, shall continue to vest under the vesting provisions
of Section 6.1 of the Plan, and when vested, shall be distributed to the
Participant in accordance with the provisions of Section 7.1(a) hereof.
Notwithstanding the foregoing provisions of this Section 7.2, however, in the
event of the Participant's Retirement, and within twelve months of such
Retirement the Participant engages in any "Harmful Activity" as that term is
defined in accordance with Section 2.1 (p) of the Plan, such Participant's
non-vested Plan Account balance shall be immediately forfeited and the
Participant shall automatically cease Plan participation.

         7.3 DISTRIBUTIONS FOLLOWING TERMINATION UNDER LIMITED CIRCUMSTANCES,
DISABILITY OR DEATH. Upon the Participant's Termination Under Limited
Circumstances, termination of employment due to Disability or death, all
Participant Deferrals and Corporate Contributions credited to the Participant's
Plan Account with all earnings, gains, and losses thereon shall become
immediately vested and shall be distributed to the Participant in a single lump
sum distribution of Common Shares.

         7.4 DISTRIBUTIONS FOLLOWING INVOLUNTARY TERMINATION. Upon the
Participant's Involuntary Termination, all Participant Deferrals credited to the
Participant's Plan Account with all earnings, gains and losses thereon, in
accordance with the provisions of Section 6.3 of the Plan, shall become
immediately vested and shall be distributed to the Participant in a single lump
sum distribution. All non-vested Corporate Contributions credited to the
Participant's Plan Account with all related earnings thereon shall be forfeited
by the Participant as of his or her last day of employment.


                                      -10-
<PAGE>   11


         7.5 DISTRIBUTIONS FOLLOWING VOLUNTARY TERMINATION OR DISCHARGE FOR
CAUSE. Upon the Participant's Voluntary Termination or Discharge for Cause, all
non-vested Participant Deferrals and Corporate Contributions credited to the
Participant's Plan Account with all earnings, gains, and losses thereon shall be
forfeited by the Participant as of his or her last day of employment.

         7.6 WITHHOLDING. The withholding of taxes with respect to the
Participant's Participant Deferrals, Corporate Contributions, and all earnings
and gains thereon shall be made at such time as it becomes required by any
state, federal or local law; such taxes shall be withheld from the Participant's
Participant Deferrals and Corporate Contributions in accordance with applicable
law to the maximum extent possible.

         7.7 DISTRIBUTION LIMITATION. If the Corporation determines that a
Participant's Participant Deferrals and/or Corporate Contributions with all
earnings and gains thereon:

         1. would not be deductible by the Corporation if paid in accordance
     with the distribution instructions specified by the Participant in his or
     her Distribution Agreement by reason of the disallowance rules of Section
     162(m) of the Code, but

         2. would be deductible by the Corporation if deferred and paid in a
     later Plan Year, the Corporation reserves the right to defer the
     distribution of all or any portion of such Participant's Participant
     Deferrals and/or Corporate Contributions with all interest and earnings
     thereon until such time as the Corporation determines that the distribution
     of all or any portion of such Participant's Participant Deferrals and/or
     Corporate Contributions will be payable without the disallowance of the
     deduction prescribed by Code Section 162(m) ("Deferrals"). Such unpaid
     Deferrals shall be transferred to the Deferred Compensation Plan and shall
     be held in the Deferred Compensation Plan's Common Stock Account and the
     provisions of the Deferred Compensation Plan thereafter shall become
     applicable with regard to such Deferrals.

         Notwithstanding any other provision of this Section 7.7, however, all
Deferrals transferred to the Deferred Compensation Plan together with all
earnings, gains, and losses thereon, shall be distributed to the Participant no
later than April 15 of the year following the employment termination date of the
Participant, regardless of the deductibility of such distribution.

         7.8 FACILITY OF PAYMENT. If it is found that any individual to whom an
amount is payable hereunder is incapable of attending to his or her financial
affairs because of any mental or physical condition, including the infirmities
of advanced age, such amount (unless prior claim therefor shall have been made
by a duly qualified guardian or other legal representative) may, in the
discretion of the Corporation, be paid to another person for the use or benefit
of the individual found incapable of attending to his or her financial affairs
or in satisfaction of legal obligations incurred by or on behalf of such
individual. Any such payment shall be charged to the Participant's Plan Account
from which any such payment would otherwise have been paid to the individual
found incapable of attending to his or her financial affairs, and shall be a
complete discharge of any liability therefor under the Plan.


                                      -11-
<PAGE>   12

                                  ARTICLE VIII

                             BENEFICIARY DESIGNATION
                             -----------------------

         8.1 BENEFICIARY DESIGNATION. Subject to Section 8.3 hereof, each
Participant shall have the right, at any time, to designate one or more persons
or an entity as Beneficiary (both primary as well as secondary) to whom benefits
under this Plan shall be paid in the event of Participant's death prior to
complete distribution of the Participant's vested Plan Account. Each Beneficiary
designation shall be in a written form prescribed by the Corporation and shall
be effective only when filed with the Corporation during the Participant's
lifetime.

         8.2 CHANGING BENEFICIARY. Any Beneficiary designation may be changed by
the Participant without the consent of the previously named Beneficiary by the
Participant's filing of a new designation with the Corporation. The filing of a
new designation shall cancel all designations previously filed by the
Participant.

         8.3 NO BENEFICIARY DESIGNATION. If a Participant fails to designate a
Beneficiary in the manner provided above, if the designation is void, or if the
Beneficiary (including all contingent Beneficiaries) designated by a deceased
Participant dies before the Participant, the Participant's Beneficiary shall be
the Participant's estate.


                                   ARTICLE IX

                                 ADMINISTRATION
                                 --------------

         9.1 ADMINISTRATION. The Corporation, which shall be the "Administrator"
of the Plan for purposes of ERISA and the "Plan Administrator" for purposes of
the Code, shall be responsible for the general administration of the Plan, for
carrying out the provisions hereof, and for making payments hereunder. The
Corporation shall have the sole and absolute discretionary authority and power
to carry out the provisions of the Plan, including, but not limited to, the
authority and power (a) to determine all questions relating to the eligibility
for and the amount of any benefit to be paid under the Plan, (b) to determine
all questions pertaining to claims for benefits and procedures for claim review,
(c) to resolve all other questions arising under the Plan, including any
questions of construction and/or interpretation, and (d) to take such further
action as the Corporation shall deem necessary or advisable in the
administration of the Plan. All findings, decisions, and determinations of any
kind made by the Plan Administrator shall not be disturbed unless the Plan
Administrator has acted in an arbitrary and capricious manner. Subject to the
requirements of law, the Plan Administrator shall be the sole judge of the
standard of proof required in any claim for benefits and in any determination of
eligibility for a benefit. All decisions of the Plan Administrator shall be
final and binding on all parties. The Corporation may employ such attorneys,
investment counsel, agents, and accountants as it may deem necessary or
advisable to assist it in carrying out its duties hereunder. The actions taken
and the decisions made by the Corporation hereunder shall be final and binding
upon all interested parties subject, however, to the provisions of Section 9.2.
The Plan Year, for purposes of Plan administration, shall be the calendar year.

         9.2 CLAIMS REVIEW PROCEDURE. Whenever the Plan Administrator decides
for whatever reason to deny, whether in whole or in part, a claim for benefits
under this Plan filed by any person (herein referred to as the "Claimant"), the
Plan Administrator shall transmit a written notice of its decision to the
Claimant, which notice shall be written in a manner calculated to be understood
by the Claimant and shall


                                      -12-
<PAGE>   13

contain a statement of the specific reasons for the denial of the claim and a
statement advising the Claimant that, within 60 days of the date on which he or
she receives such notice, he or she may obtain review of the decision of the
Plan Administrator in accordance with the procedures hereinafter set forth.
Within such 60-day period, the Claimant or his or her authorized representative
may request that the claim denial be reviewed by filing with the Plan
Administrator a written request therefor, which request shall contain the
following information:

         (a)      the date on which the request was filed with the Plan
                  Administrator; provided, however, that the date on which the
                  request for review was in fact filed with the Plan
                  Administrator shall control in the event that the date of the
                  actual filing is later than the date stated by the Claimant
                  pursuant to this paragraph (a);

         (b)      the specific portions of the denial of his or her claim which
                  the Claimant requests the Plan Administrator to review;

         (c) a statement by the Claimant setting forth the basis upon which he
or she believes the Plan Administrator should reverse its previous denial of the
claim and accept the claim as made; and

         (d)      any written material which the Claimant desires the Plan
                  Administrator to examine in its consideration of his or her
                  position as stated pursuant to paragraph (b) above.


         In accordance with this Section 9.2, if the Claimant requests a review
of the claim decision, such review shall be made by the Plan Administrator, who
shall, within sixty (60) days after receipt of the request form, review and
render a written decision on the claim containing the specific reasons for the
decision including reference to Plan provisions upon which the decision is
based. All findings, decisions, and determinations of any kind made by the Plan
Administrator shall not be modified unless the Plan Administrator has acted in
an arbitrary and capricious manner. Subject to the requirements of law, the Plan
Administrator shall be the sole judge of the standard of proof required in any
claim for benefits, and any determination of eligibility for a benefit. All
decisions of the Plan Administrator shall be binding on the claimant and upon
all other persons or entities. If the Participant or Beneficiary shall not file
written notice with the Plan Administrator at the times set forth above, such
individual shall have waived all benefits under the Plan other than as already
provided, if any, under the Plan.


                                    ARTICLE X

                        AMENDMENT AND TERMINATION OF PLAN
                        ---------------------------------

         10.1 RESERVATION OF RIGHTS. The Corporation reserves the right to
terminate the Plan at any time by action of the Board of Directors of the
Corporation, or any duly authorized committee thereof, and to modify or amend
the Plan, in whole or in part, at any time and for any reason, subject to the
following:

         (a)      PRESERVATION OF ACCOUNT BALANCE. No termination, amendment, or
                  modification of the Plan shall reduce (i) the amount of
                  Participant Deferrals and Corporate Contributions, and (ii)
                  all earnings and gains on such Participant Deferrals and
                  Corporate Contributions that have accrued up to the effective
                  date of the termination, amendment, or modification.


                                      -13-
<PAGE>   14


         (b)      CHANGES IN EARNINGS RATE. No amendment or modification of the
                  Plan shall reduce the rate of earnings to be credited on all
                  Participant Deferrals and Corporate Contribution, and all
                  earnings and gains accrued thereon under the Common Stock
                  Account until the close of the applicable Plan Year in which
                  such amendment or modification is made.

         10.2 EFFECT OF PLAN TERMINATION. If the Corporation terminates the
Plan, either in whole or in part, the following will apply:

         (a)      PARTIAL TERMINATION. The Corporation may partially terminate
                  the Plan by instructing the Plan Administrator to not accept
                  any additional Participant Deferrals. If such a partial
                  termination occurs, the Plan shall continue to operate and to
                  be effective with regard to those Participant Deferrals
                  deferred and Corporate Contributions made prior to the
                  effective date of such partial termination.

         (b)      COMPLETE TERMINATION. The Corporation may completely terminate
                  the Plan by instructing the Plan Administrator to not accept
                  any additional Participant Deferrals and to fully vest all
                  Participants' Plan Account balances. If such a complete
                  termination occurs, the Plan shall cease to operate and the
                  Plan Administrator shall distribute each Participant's Plan
                  Account balance. Participants' distributions shall be made in
                  equal quarterly installments in Common Shares over the
                  following period, based on the value of each Participant's
                  Plan Account balance:

                              Account Balance                  Payout Period
                              ---------------                  -------------
                         Equal to or less than $100,000        Lump Sum
                         More than $100,000                    3 Years

         Plan payments shall commence within sixty-five (65) days after the
Corporation terminates the Plan. The Participant's unpaid Plan Account balance
invested for bookkeeping purposes in the Plan's Common Stock Account shall be
reflected as a number of whole and fractional Common Shares in a distribution
sub-account and shall be credited with dividends on a bookkeeping basis which
shall be reinvested in the Plan's Common Stock Account throughout the
distribution period; all such reinvested dividends shall be paid to the
Participant in Common Shares in conjunction with the Participant's final
distribution under the Plan.

         10.3 EFFECT OF PLAN TERMINATION. Notwithstanding anything to the
contrary contained in the Plan, the termination of the Plan shall terminate the
liability of the Corporation and all Employers to make further Corporate
Contributions to the Plan.


                                   ARTICLE XI

                                CHANGE OF CONTROL
                                -----------------

         11.1 CHANGE OF CONTROL. Notwithstanding any other provision of the Plan
to the contrary, in the event of a Change of Control as defined in accordance
with Section 2.1(c) of the Plan, no amendment or modification of the Plan may be
made at any time on or after such Change of Control (1) to reduce or modify a
Participant's Pre-Change of Control Account Balance, (2) to reduce or modify the
Common Stock Accounts' method of calculating earnings, gains, and/or losses on
the Participant's Pre-Change of


                                      -14-
<PAGE>   15

Control Account Balance, or (3) to reduce or modify the Participant's
Participant Deferrals and/or Corporate Contributions to be credited to the
Participant's Plan Account for the applicable Deferral Period. For purposes of
this Section 11.1, the term "Pre-Change of Control Account Balance" shall mean,
with regard to any Plan Participant, the aggregate amount of the Participant's
Participant Deferrals and Corporate Contributions with all earnings, gains, and
losses thereon which are credited to the Participant's Plan Account through the
close of the calendar year in which such Change of Control occurs.

         11.2 COMMON STOCK CONVERSION. In the event of a transaction or
occurrence in which the Common Shares of the Corporation are converted into or
exchanged for securities, cash and/or other property as a result of any capital
reorganization or reclassification of the capital stock of the Corporation, or
consolidation or merger of the Corporation with or into another corporation or
entity, or the sale of all or substantially all of its assets to another
corporation or entity, the Corporation shall cause the Common Stock Account to
reflect on a bookkeeping basis the securities, cash and other property that
would have been received in such reorganization, reclassification,
consolidation, merger or sale in an equivalent amount of Common Shares equal to
the balance in the Common Stock Account and, from and after such reorganization,
reclassification, consolidation, merger or sale, the Common Stock Account shall
reflect on a bookkeeping basis all dividends, interest, earnings and losses
attributable to such securities, cash, and other property.

         11.3 AMENDMENT IN THE EVENT OF A CHANGE OF CONTROL. On and after a
Change of Control, the provisions of Article II, Article IV, Article V, Article
VI, Article VII, Article VIII, Article IX, Article X, and this Article XI may
not be amended or modified as such Sections and Articles apply with regard to
the Participants' Pre-Change of Control Account Balances.


                                   ARTICLE XII

                            MISCELLANEOUS PROVISIONS
                            ------------------------

         12.1 UNFUNDED PLAN. This Plan is an unfunded plan maintained primarily
to provide deferred compensation benefits for a select group of "management or
highly-compensated employees" within the meaning of Sections 201, 301, and 401
of ERISA, and therefore is exempt from the provisions of Parts 2, 3, and 4 of
Title I of ERISA.

         12.2 NO COMMITMENT AS TO EMPLOYMENT. Nothing herein contained shall be
construed as a commitment or agreement upon the part of any Employee hereunder
to continue his or her employment with an Employer, and nothing herein contained
shall be construed as a commitment on the part of any Employer to continue the
employment, rate of compensation, or terms and conditions of employment of any
Employee hereunder for any period. All Participants shall remain subject to
discharge to the same extent as if the Plan had never been put into effect.

         12.3 BENEFITS. Nothing in the Plan shall be construed to confer any
right or claim upon any person, firm, or corporation other than the
Participants, former Participants, and Beneficiaries.

         12.4 ABSENCE OF LIABILITY. No member of the Board of Directors of the
Corporation or a subsidiary or committee authorized by the Board of Directors,
or any officer of the Corporation or a subsidiary or officer of a subsidiary
shall be liable for any act or action hereunder, whether of commission


                                      -15-
<PAGE>   16

or omission, taken by any other member, or by any officer, agent, or Employee,
except in circumstances involving bad faith or willful misconduct, for anything
done or omitted to be done.

         12.5 EXPENSES. The expenses of administration of the Plan shall be paid
by the Corporation.

         12.6 PRECEDENT. Except as otherwise specifically agreed to by the
Corporation in writing, no action taken in accordance with the Plan by the
Corporation shall be construed or relied upon as a precedent for similar action
under similar circumstances.

         12.7 WITHHOLDING. The Corporation shall withhold any tax which the
Corporation in its discretion deems necessary to be withheld from any payment to
any Participant, former Participant, or Beneficiary hereunder, by reason of any
present or future law.

         12.8 VALIDITY OF PLAN. The validity of the Plan shall be determined and
the Plan shall be construed and interpreted in accordance with the provisions of
ERISA, the Code, and, to the extent applicable, the laws of the State of Ohio.
The invalidity or illegality of any provision of the Plan shall not affect the
validity or legality of any other part thereof.

         12.9 PARTIES BOUND. The Plan shall be binding upon the Employers,
Participants, former Participants, and Beneficiaries hereunder, and, as the case
may be, the heirs, executors, administrators, successors, and assigns of each of
them.

         12.10 HEADINGS. All headings used in the Plan are for convenience of
reference only and are not part of the substance of the Plan.

         12.11 DUTY TO FURNISH INFORMATION. The Corporation shall furnish to
each Participant, former Participant, or Beneficiary any documents, reports,
returns, statements, or other information that it reasonably deems necessary to
perform its duties imposed hereunder or otherwise imposed by law.

         12.12 TRUST FUND. At its discretion, the Corporation may establish one
or more trusts, with such trustees as the Corporation may approve, for the
purpose of providing for the payment of benefits owed under the Plan. Although
such a trust may be irrevocable, in the event of insolvency or bankruptcy of the
Corporation, such assets will be subject to the claims of the Corporation's
general creditors. To the extent any benefits provided under the Plan are paid
from any such trust, the Employer shall have no further obligation to pay them.
If not paid from the trust, such benefits shall remain the obligation of the
Employer.

         12.13 VALIDITY. In case any provision of this Plan shall be held
illegal or invalid for any reason, said illegality or invalidity shall not
affect the remaining parts hereof, but this Plan shall be construed and enforced
as if such illegal and invalid provision had never been inserted herein.

         12.14 NOTICE. Any notice required or permitted under the Plan shall be
deemed sufficiently provided if such notice is in writing and hand delivered or
sent by registered or certified mail. Such notice shall be deemed given as of
the date of delivery or, if delivery is made by mail, as of the date shown on
the postmark or on the receipt for registration or certification. Mailed notice
to the Corporation shall be directed to the Corporation's address, attention:
KeyCorp Compensation and Benefits Department. Mailed notice to a Participant or
Beneficiary shall be directed to the individual's last known address in the
Employer's records


                                      -16-
<PAGE>   17

         12.15 SUCCESSORS. The provisions of this Plan shall bind and inure to
the benefit of each Employer and its successors and assigns. The term successors
as used herein shall include any corporate or other business entity, which
shall, whether by merger, consolidation, purchase or otherwise, acquire all or
substantially all of the business and assets of an Employer.




                                     KEYCORP


                                     By:
                                         --------------------------------

                                    Title:
                                           ------------------------------



                                      -17-

<PAGE>   1
                                    EX 10.4

                                      FIRST
                                    AMENDMENT
                                 TO THE KEYCORP
                        EXCESS CASH BALANCE PENSION PLAN


         WHEREAS, KeyCorp has established the KeyCorp Excess Cash Balance
Pension Plan (the "Plan"), and

         WHEREAS, the Board of Directors of KeyCorp has authorized its
Compensation and Organization Committee to permit amendments to the Plan, and

         WHEREAS, the Compensation and Organization Committee of the Board of
Directors of KeyCorp has determined it desirable to amend the Plan and has
accordingly authorized the execution of this First Amendment,

         NOW, THEREFORE, pursuant to such action of the Compensation Committee,
the Plan is hereby amended as follows:

         1. ARTICLE III, Section 3.1 shall be amended to delete it in its
entirety and to substitute therefore the following:

                  "3.1 ELIGIBILITY. Subject to the provisions of Article V
                  hereof, a Participant shall be eligible for an Excess Pension
                  Benefit hereunder if the Participant (i) terminates employment
                  with an Employer on or after age 55 with five or more years of
                  Credited Service, (ii) terminates his or her active employment
                  with an Employer upon becoming Disabled after completing five
                  or more years of Credited Service and disability benefits have
                  ceased under the KeyCorp Long-Term Disability Plan due to the
                  Participant's election of an Early or Normal Retirement under
                  the Pension Plan, or (iii) dies after completing five years of
                  Credited Service, and has a Beneficiary who is eligible for a
                  benefit under the Pension Plan."

         2. ARTICLE IV, Section 4.1 shall be amended to add the following new
paragraph at the end of such Section:

                  "Notwithstanding the foregoing provisions of this Section 4.1,
                  however, in the event of the Participant's termination,
                  Retirement or Disability and within twelve months of such
                  termination, Retirement, or Disability date the Participant
                  engages in any Harmful Activity, such Participant's
                  distribution election (if other than a lump sum distribution)
                  shall become null and void, and the Participant shall receive
                  an immediate lump sum distribution of his or her vested Excess
                  Pension Benefit.

                  For purposes of this Section 4.1, a "Harmful Activity" shall
                  have occurred if the Participant shall do any one or more of
                  the following:


                                      1
<PAGE>   2


                   (i)   Use, publish, sell, trade or otherwise disclose
                         Non-Public Information of KeyCorp unless such
                         prohibited activity was inadvertent, done in good faith
                         and did not cause significant harm to KeyCorp.

                  (ii)   After notice from KeyCorp, fail to return to KeyCorp
                         any document, data, or thing in his or her possession
                         or to which the Participant has access that may involve
                         Non-Public Information of KeyCorp.

                  (iii)  After notice from KeyCorp, fail to assign to KeyCorp
                         all right, title, and interest in and to any
                         confidential or non-confidential Intellectual Property
                         which the Participant created, in whole or in part,
                         during employment with KeyCorp, including, without
                         limitation, copyrights, trademarks, service marks, and
                         patents in or to (or associated with) such Intellectual
                         Property.

                  (iv)   After notice from KeyCorp, fail to agree to do any acts
                         and sign any document reasonably requested by KeyCorp
                         to assign and convey all right, title, and interest in
                         and to any confidential or non-confidential
                         Intellectual Property which the Participant created, in
                         whole or in part, during employment with KeyCorp,
                         including, without limitation, the signing of patent
                         applications and assignments thereof.

                  (v)    Upon the Participant's own behalf or upon behalf of any
                         other person or entity that competes or plans to
                         compete with KeyCorp, solicit or entice for employment
                         or hire any KeyCorp employee.

                  (vi)   Upon the Participant's own behalf or upon behalf of
                         any other person or entity that competes or plans to
                         compete with KeyCorp, call upon, solicit, or do
                         business with (other than business which does not
                         compete with any business conducted by KeyCorp) any
                         KeyCorp customer the Participant called upon,
                         solicited, interacted with, or became acquainted
                         with, or learned of through access to information
                         (whether or not such information is or was
                         non-public) while the Participant was employed at
                         KeyCorp unless such prohibited activity was
                         inadvertent, done in good faith, and did not involve
                         a customer whom the Participant should have
                         reasonably known was a customer of KeyCorp.

                  (vii)  Upon the Participant's own behalf or upon behalf of any
                         other person or entity that competes or plans to
                         compete with KeyCorp, after notice from KeyCorp,
                         continue to engage in any business activity in
                         competition with KeyCorp in the same or a closely
                         related activity that the Participant was engaged in
                         for KeyCorp during the one year period prior to the
                         termination of the Participant's employment.

                         For purposes of this Section 4.1 the term:

                         "INTELLECTUAL PROPERTY" shall mean any invention, idea,
                         product, method of doing business, market or business
                         plan, process, program, software, formula, method, work
                         of authorship, or other information, or thing relating
                         to KeyCorp or any of its businesses.


                                      2
<PAGE>   3

                         "NON-PUBLIC INFORMATION" shall mean, but is not limited
                         to, trade secrets, confidential processes, programs,
                         software, formulas, methods, business information or
                         plans, financial information, and listings of names
                         (e.g., employees, customers, and suppliers) that are
                         developed, owned, utilized, or maintained by an
                         employer such as KeyCorp, and that of its customers or
                         suppliers, and that are not generally known by the
                         public.

                         "KEYCORP" shall include KeyCorp, its subsidiaries,
                         and its affiliates."

         3. The Plan is hereby amended to add a new Article X to the Plan to
read in its entirety as follows:

                                    ARTICLE X
                                    ---------
                                CHANGE OF CONTROL
                                -----------------

         Notwithstanding any other provision of the Plan to the contrary, in the
         event of a Change of Control, a Participant's interest in his or her
         Excess Pension Benefit shall vest, and the Participant shall be
         entitled to receive an immediate distribution of his or her Excess
         Pension Benefit, if on and after a Change of Control the Participant
         has at least five (5) years of Credited Service, and (i) the
         Participant's employment is terminated by his or her Employer and any
         other Employer without cause, or (ii) the Participant resigns within
         two years following a Change of Control as a result of the
         Participant's mandatory relocation, reduction in the Participant's base
         salary, reduction in the Participant's average annual incentive
         compensation (unless such reduction is attributable to the overall
         corporate or business unit performance), or the Participant's exclusion
         from stock option programs as compared to comparably situated
         Employees.

         For purposes of this Article X hereof, a "Change of Control" shall be
         deemed to have occurred if under a rabbi trust arrangement established
         by KeyCorp ("Trust"), as such Trust may from time to time be amended or
         substituted, the Corporation is required to fund the Trust to secure
         the payment of any Participants' Plan benefits payable hereunder
         because a "Change of Control" as defined in the Trust has occurred on
         and after January 1, 1999.

         4. The amendments set forth in Paragraphs 1 through 3 shall be
effective as of January 1, 1999.

         5. Except as otherwise amended herein, the Plan shall remain in full
force and effect.


         IN WITNESS WHEREOF, KeyCorp has caused this First Amendment to the Plan
to be executed by its duly authorized officer to be effective as of the ___ day
of July, 1999.


                                            KEYCORP

                                            By:
                                                --------------------------------

                                            Title:
                                                   -----------------------------


                                      3

<PAGE>   1
                                    EX. 10.5

                                      FIRST
                                AMENDMENT TO THE
                                     KEYCORP
                          SUPPLEMENTAL RETIREMENT PLAN



         WHEREAS, KeyCorp has established the KeyCorp Supplemental Retirement
Plan (the "Plan"), and

         WHEREAS, the Board of Directors of KeyCorp has authorized its
Compensation Committee to permit amendments to the Plan, and

         WHEREAS, the Compensation Committee of the Board of Directors of
KeyCorp has authorized the execution of this Amendment,

         NOW, THEREFORE, pursuant to such action of the Compensation Committee,
the Plan is hereby amended as follows:

         1. Section 2.1(l) is amended to delete in its entirety and to
substitute therefore the following:

            (l) "INCENTIVE COMPENSATION PLAN" shall mean the KeyCorp
            Annual Incentive Plan, the KeyCorp Long Term Incentive Plan,
            and/or such other Employer-sponsored line of business
            incentive compensation plans that KeyCorp in its sole
            discretion determines constitutes an "Incentive Compensation
            Plan" for purposes of this Section 2.1(l).

         2. The Plan is amended to add a new Article X to the Plan to read in
its entirety as follows:

                                    ARTICLE X
                                    ---------
                                CHANGE OF CONTROL
                                -----------------

         Notwithstanding any other provision of the Plan to the contrary, in the
         event of a Change of Control, a Participant's interest in his or her
         Supplemental Retirement Benefit shall vest, and the Participant shall
         be entitled to receive an immediate distribution of his or her
         Supplemental Retirement Benefit, if on and after a Change of Control
         the Participant has at least five (5) years of Benefit Service, and (i)
         the Participant's employment is terminated by his or her Employer and
         any other Employer without cause, or (ii) the Participant resigns
         within two years following a Change of Control as a result of the
         Participant's mandatory relocation, reduction in the Participant's base
         salary, reduction in the Participant's average annual incentive
         compensation (unless such reduction is attributable to the overall
         corporate or business unit performance), or the Participant's exclusion
         from stock option programs as compared to comparably situated
         Employees.


                                      1
<PAGE>   2

         For purposes of this Article X hereof, a "Change of Control" shall be
         deemed to have occurred if under a rabbi trust arrangement established
         by KeyCorp ("Trust") as such Trust may from time to time be amended or
         substituted, the Corporation is required to fund the Trust to secure
         the payment of any Participants' Plan benefits payable hereunder
         because a "Change of Control" as defined in the Trust has occurred on
         and after January 1, 1999.

         3. Except as otherwise amended herein, the Plan shall remain in full
force and effect.


         IN WITNESS WHEREOF, KeyCorp has caused this First Amendment to the Plan
to be executed by its duly authorized officer to be effective as of the ___ day
of July, 1999.


                                     KEYCORP


                                     By:
                                         -------------------------------

                                     Title:
                                            ----------------------------


                                      2

<PAGE>   1
                                    EX. 10.6

                                      THIRD
                                AMENDMENT TO THE
                                     KEYCORP
                      SUPPLEMENTAL RETIREMENT BENEFIT PLAN


         WHEREAS, KeyCorp has established the KeyCorp Supplemental Retirement
Benefit Plan (the "Plan"), and

         WHEREAS, the Board of Directors of KeyCorp has authorized its
Compensation and Organization Committee to permit amendments to the Plan, and

         WHEREAS, the Compensation and Organization Committee of the Board of
Directors of KeyCorp has authorized the execution of this Third Amendment,

         NOW, THEREFORE, pursuant to such action of the Compensation and
Organization Committee, the Plan is hereby amended as follows:

         1. Section 1.7 is amended to delete in its entirety and to substitute
therefore the following:

            "INCENTIVE COMPENSATION AWARD" shall mean an incentive
            compensation award granted to a Plan Participant under the
            KeyCorp Annual Incentive Plan and/or such other
            Employer-sponsored line of business incentive compensation
            plans that KeyCorp in its sole discretion determines to be
            included herein for purposes of determining a Participant's
            Incentive Compensation Award under the Plan. For purposes of
            this Section 1.7 hereof, an Incentive Compensation Award shall
            be deemed to be for the year in which the Incentive
            Compensation Award is earned (without regard to the actual
            time of payment), provided, however, that in no event shall
            more than one Incentive Compensation Award be included in
            determining a Participant's Salary for any applicable year.

         2. The amendment set forth in Paragraph 1 hereof, shall be effective as
of the first day of January, 1999.

         3. Except as specifically amended herein, the Plan shall remain in full
force and effect.


         IN WITNESS WHEREOF, KeyCorp has caused this Third Amendment to the Plan
to be executed by its duly authorized officer as of the first day of July, 1999


                                     KEYCORP


                                     By:
                                         -------------------------------

                                     Title:
                                            ----------------------------

<PAGE>   1
                                    EX. 10.7

                                      THIRD
                                AMENDMENT TO THE
                                     KEYCORP
                      SUPPLEMENTAL RETIREMENT BENEFIT PLAN
                               FOR KEY EXECUTIVES


         WHEREAS, KeyCorp has established the KeyCorp Supplemental Retirement
Benefit Plan For Key Executives (the "Plan"), and

         WHEREAS, the Board of Directors of KeyCorp has authorized its
Compensation and Organization Committee to permit amendments to the Plan, and

         WHEREAS, the Compensation and Organization Committee of the Board of
Directors of KeyCorp has authorized the execution of this Third Amendment,

         NOW, THEREFORE, pursuant to such action of the Compensation and
Organization Committee, the Plan is hereby amended as follows:

         1. Section 1.7 is amended to delete in its entirety and to substitute
therefore the following:

                  "INCENTIVE COMPENSATION AWARD" shall mean an incentive
                  compensation award granted to a Plan Participant under the
                  KeyCorp Annual Incentive Plan and/or such other
                  Employer-sponsored line of business incentive compensation
                  plans that KeyCorp in its sole discretion determines to be
                  included herein for purposes of determining a Participant's
                  Incentive Compensation Award under the Plan. For purposes of
                  this Section 1.7 hereof, an Incentive Compensation Award shall
                  be deemed to be for the year in which the Incentive
                  Compensation Award is earned (without regard to the actual
                  time of payment), provided, however, that in no event shall
                  more than one Incentive Compensation Award be included in
                  determining a Participant's Salary for any applicable year.

         2. The amendment set forth in Paragraph 1 hereof, shall be effective as
of the first day of January, 1999.

         3. Except as specifically amended herein, the Plan shall remain in full
force and effect.


         IN WITNESS WHEREOF, KeyCorp has caused this Third Amendment to the Plan
to be executed by its duly authorized officer as of the first day of July,
1999.


                                     KEYCORP


                                     By:
                                         -------------------------------

                                     Title:
                                            ----------------------------

<PAGE>   1
                                                                   EXHIBIT 15

                  ACKNOWLEDGMENT LETTER OF INDEPENDENT AUDITORS

Shareholders and Board of Directors
KeyCorp

We are aware of the incorporation by reference in the following KeyCorp ("Key")
Registration Statements of our review report, dated October 15, 1999,
relating to the unaudited condensed consolidated interim financial statements
of Key, included in the Quarterly Report on Form 10-Q for the quarter ended
September 30, 1999.

Form S-3 No. 33-58405
Form S-3 No. 333-10577
Form S-3 No. 333-55959
Form S-3 No. 333-59175
Form S-3 No. 333-64601
Form S-3 No. 333-76619          (Post-Effective Amendment No. 1)
Form S-3 No. 333-88063
Form S-3 No. 333-85189

Form S-4 No. 33-31569
Form S-4 No. 33-44657
Form S-4 No. 33-51717
Form S-4 No. 33-55573
Form S-4 No. 33-57329
Form S-4 No. 33-61539
Form S-4 No. 333-19151
Form S-4 No. 333-61025

Form S-8 No. 2-97452
Form S-8 No. 33-21643
Form S-8 No. 333-49609
Form S-8 No. 333-49633
Form S-8 No. 333-65391
Form S-8 No. 333-70669
Form S-8 No. 333-70703
Form S-8 No. 333-70775
Form S-8 No. 333-72189

Form S-8 No. 33-31569           (Post-Effective Amendment No. 1 to Form S-4)
Form S-8 No. 33-44657           (Post-Effective Amendment No. 1 to Form S-4)
Form S-8 No. 33-51717           (Post-Effective Amendment No. 1 to Form S-4)
Form S-8 No. 333-61025          (Post-Effective Amendment No. 1 to Form S-4)


Pursuant to Rule 436(c) of the Securities Act of 1933, our report is not a part
of the Registration Statements prepared or certified by accountants within the
meaning of Section 7 or 11 of the Securities Act of 1933.


                                           /s/  Ernst & Young LLP

Cleveland, Ohio
November 8, 1999







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