PROJECT SOFTWARE & DEVELOPMENT INC
10-K, 1996-12-30
PREPACKAGED SOFTWARE
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                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549
                                    FORM 10-K

FOR THE FISCAL YEAR ENDED SEPTEMBER 30, 1996
(mark one)

/X/ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT
    OF 1934

/ / TRANSITION REPORT PURSUANT TO SECTION 13 OR 15 (d) OF THE SECURITIES AND
    EXCHANGE ACT OF 1934

       For the transition period from ________________ to ________________

                         Commission File Number 0-23852

                      PROJECT SOFTWARE & DEVELOPMENT, INC.
             (Exact name of registrant as specified in its charter)

       MASSACHUSETTS                                      04-2448516
(State or other jurisdiction of                         (I.R.S. employer
incorporation or organization)                         identification number)

               20 UNIVERSITY ROAD, CAMBRIDGE, MASSACHUSETTS 02138
          (Address of principal executive offices, including zip code)
                                 (617) 661-1444
              (Registrant's telephone number, including area code)

           Securities registered pursuant to Section 12(b) of the Act:
                                      None
           Securities registered pursuant to Section 12(g) of the Act:
                          Common Stock, $.01 par value
                                (Title of class)

Indicate by check mark whether the Registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter period that the registrant was
required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days.
Yes   /X/               No  / /

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405
of Regulation S-K is not contained herein, and will not be contained, to the
best of the registrant's knowledge, in definitive proxy or information
statements incorporated by reference in Part III of this Form 10-K or any
amendment to the Form 10-K.

As of December 16, 1996, the aggregate market value of the voting stock held by
non-affiliates of the Registrant was approximately $ 277,765,338.00 based on the
last sale price of such stock on such date.

Number of shares outstanding of the Registrant's common stock as of the latest
practicable date: 9,715,593 shares of common stock, $.01 par value per share, as
of December 16, 1996.

                       DOCUMENT INCORPORATED BY REFERENCE
                  Certain portions of the Company's Definitive Proxy Statement
for its 1997 Annual Meeting of Stockholders are incorporated by reference into
Part III of this Annual Report on Form 10-K.

                           Total number of pages:             __________

                           Exhibit index is located on page:  __________
<PAGE>   2
                                     PART I

ITEM 1.    BUSINESS

GENERAL

         Project Software & Development, Inc. ("PSDI" or the "Company")
develops, markets and supports applications software used by businesses,
government agencies and other organizations to assist them in maintaining
high-value capital assets such as facilities, plants and production equipment.
The Company's products are designed to enable customers to reduce down-time,
control maintenance expenses, cut spare parts inventories and costs, improve
purchasing efficiency and more effectively deploy productive assets, personnel
and other resources.

PRODUCTS

         The Company's enterprise-wide client/server application products are
MAXIMO(Copyright) and P/X(Copyright). MAXIMO, an asset maintenance management
system, is the Company's principal product and its first client/server product.
The client/server version of MAXIMO was first released in February 1991 and has
been employed in production applications for more than five years. Revenues
from licenses of MAXIMO have grown from $1,406,000 in fiscal year 1991 to
$42,212,000 in fiscal year 1996. In fiscal 1996, the Company introduced a new
suite of MAXIMO products: MAXIMO Enterprise, MAXIMO Workgroup and MAXIMO
ADvantage. MAXIMO Enterprise, a new version of which was released in March
1996, is a client/server product, which runs on Oracle7 and SYBASE platforms
and is intended for the high function, high usage segment of the maintenance
management market. MAXIMO Workgroup, released in July 1996, is also a
client/server product and runs on SQLBase and Oracle7 Workgroup Server and is
intended for the mid-range segment of the maintenance management market. On
March 1, 1996 the Company acquired Maintenance Automation Corporation ("MAC").
The product acquired as a result of the acquisition of MAC, Chief Advantage,
was renamed MAXIMO ADvantage. MAXIMO ADvantage is intended as a point solution
for the lower-end maintenance market. MAXIMO ADvantage supports Microsoft
Access for the single user, PC LAN segment.

         P/X, the Company's planning and cost system, was released in June 1992.
Revenues from licenses of P/X grew from $1,148,000 in fiscal year 1992 to
$3,219,000 in fiscal 1993 and $3,604,000 in fiscal 1994. However, revenues from
P/X licenses have declined to $1,622,000 in fiscal 1995 and to $871,000 in
fiscal 1996. The decline in P/X revenues can be attributed to product
performance issues, delays in releasing a new version of the product, diminished
demand for high-end planning and cost solutions, increased competition, and the
Company's declining focus on selling and marketing this product.


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         MAXIMO permits work orders to be generated and tracked electronically,
and also to be linked to related information, such as labor and equipment
records, job procedures, parts inventories and purchasing systems. Failure
analysis using MAXIMO can assist in designing preventive maintenance procedures
to reduce future equipment failure rates and downtime.

         The Company's MAXIMO client/server products are designed to enable
customers to take full advantage of the computing environment, and offer robust
functionality, drawing upon the Company's established track record as a provider
of large-scale applications critical to the operations of major industrial
companies. MAXIMO Enterprise and Workgroup provide access to standard commercial
SQL databases and incorporate a modular design and an open architecture which
permits end users to customize their applications.

         The Company's mainframe product is PROJECT/2, a scheduling and cost
management package. This product was produced in an earlier technology phase.
The Company will continue to support PROJECT/2, but will not actively sell
PROJECT/2. The Company does not currently intend to develop significant new
enhancements or features for PROJECT/2.

         The Company has discontinued its practice of offering systems which
include the computer hardware necessary to run its software. However, in
isolated instances, upon customer request, the Company may resell one or more
personal computers or peripheral equipment, such as bar code readers, in
conjunction with a license of its products.

         MAXIMO ENTERPRISE AND WORKGROUP

         MAXIMO Enterprise and Workgroup are comprised of a series of integrated
modules, each of which is linked to the others and to a relational database
management system. Each module includes one or more applications functions,
including the following:

         Work Order Management organizes maintenance work, including labor,
parts and tools, and tracks actual usage and associated costs.

         Asset Management tracks corporate assets, including facilities and
equipment and their associated warranty, downtime, maintenance costs, failure
history and performance data.

         Spare Parts Inventory Control maintains spare parts inventory balances,
tracks parts issued from stock and automatically reorders parts when minimum
balances have been reached, including multiple stores for Enterprise.

         Purchasing generates purchase requisitions and purchase orders, logs in
received parts, analyzes vendor performance and


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integrates with accounting applications, including invoice matching and multiple
currency functionality for Enterprise.

         Labor Management manages employee records and tracks employee
attendance and time reporting, including productive and non-productive time such
as travel and waiting for parts.

         Planning and Scheduling schedules work orders based on availability of
labor, parts and equipment and automatically generates routine preventive
maintenance work orders based on time, meter frequencies or other criteria.

         Work Manager creates and closes work orders, assigns labor to
outstanding work, manages backlogs and tracks ongoing jobs in real time.

         MAXIMO ADVANTAGE

         The MAXIMO ADvantage maintenance management system offers the following
functionality:

         Work and Labor Management creates, edits and closes new and existing
work orders.

         Planning & Scheduling controls labor and material resources, including
contractor information. It assists in resource leveling manpower and balancing
labor and material needs with availability.

         Work Order Bar Code permits inputting of work order data using a
barcode scanner.

         Time Cards charges time to work orders, service requests/QUIK calls or
time and materials accounts.

         Inventory adds items, edits stock levels and sets reorder points to
create purchase requisitions automatically. It also issues items to work orders,
service requests, maintenance records or inventory accounts.

         Inventory Bar Code allows the issuing of items and performance of
physical inventory using a barcode scanner.

         Preventive Maintenance allows the set up of PM schedules for equipment
items or facilities. Work orders will be created automatically at the appointed
time, complete with tools, supplies and procedures. PM schedules can also be
based on meters, run time or usage.

         Purchase Order allows the creation of purchase orders, including
setting dollar-value approval levels.


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         MAXIMO Enterprise and Workgroup's database server functions
are provided by a direct link to ORACLE, SYBASE and Centura Corporation's
(Centura) SQLBase, widely-used commercial relational database management
systems, employing industry-standard SQL commands. The Company is currently
developing an interface to Microsoft Corporation's SQL Server database
management system. MAXIMO accommodates database servers operating under Novell
NLM, Windows NT and UNIX operating systems, and supports a variety of network
operating systems, including Novell NetWare, Banyan VINES and IBM LAN Server for
0S/2, and standard network communications protocols including TCP/IP and
IPX/SPX. MAXIMO's use of a standard SQL database and support for a broad range
of server platforms, network operating systems and communications protocols
provides customers with the flexibility to match their computing resources to
their needs, and facilitates the integration of data from other applications
such as accounting and human resources.

         MAXIMO Enterprise and Workgroup were built using a
commercially-available application development tool set, SQLWindows from Centura
Corporation. As a result, MAXIMO's "front-end" user interface, including
screens, menus and help messages can readily be modified by the customer, using
standard tools. In addition, tables, data structures and other elements of the
"back-end" database can be modified by the customer using utilities provided by
the Company. The customer is therefore not constrained by a proprietary system
design, nor does the customer need to rely on outside consultants with special
expertise or knowledge of programming languages in order to customize the system
to fit its needs.

         MAXIMO ADvantage runs on the Microsoft Access database and run on
stand-alone PC's, LANs and WANs. MAXIMO ADvantage's open architecture supports
connectivity to numerous applications, including predictive, energy or
reliability centered management, vibrations analysis, accounting, estimating and
purchasing systems.

         MAXIMO ADvantage was built using a commercially available application
development tool set, Visual Basic from Microsoft Corporation. The core of the
software constituting MAXIMO ADvantage was acquired by the Company through its
acquisition of MAC. MAC's product, Chief ADvantage, has been renamed MAXIMO
ADvantage and enhanced since the acquisition. The software architecture for
PC-based MAXIMO ADvantage is considerably different from the client/server
architecture of MAXIMO Enterprise and Workgroup. Since its acquisition of MAC,
the Company has incurred significant additional and unexpected costs to
complete the development of MAXIMO ADvantage to meet the quality and 
functionality standards demanded by the Company.

         MAXIMO runs on personal computers and provides the maintenance worker
with an intuitive, easily mastered graphical user interface employing
mouse-driven "point and click" commands,


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pull-down menus, icon bars and other standard features of Windows. MAXIMO
permits the use of touch screens, bar code readers and other specialized input
devices, providing for flexible and efficient data collection and input. An
application launching feature provides access from within any MAXIMO module to
other MAXIMO modules, as well as, to word processing, spreadsheet, graphics,
computer-aided-design ("CAD") and other personal productivity tools provided by
third parties.

         P/X

         P/X is a multi-user, multi-project planning and cost system. The key
functions of P/X include planning and prioritizing tasks, multi-project
scheduling and project management, cost/schedule integration, and graphical
reporting. P/X is designed to run on personal computers under Microsoft Windows.
P/X operates on network operating systems including Novell NetWare, Banyan VINES
and Microsoft LAN Manager. Development efforts of the P/X product are focused on
integrating the P/X scheduling functionality tightly with the MAXIMO product and
on providing the scheduling features required for the markets supported by the
MAXIMO product.

PRODUCT PRICING

         The current United States list price for the minimum five-user
configuration of MAXIMO Workgroup for use with Centura's SQLBase databases is
approximately $20,000, with an added fee of $3,000 for each additional user. The
current U.S. list price for the minimum ten-user configuration of MAXIMO
Enterprise for use with ORACLE and SYBASE databases is approximately $65,000,
with an added fee of $5,000 for each additional user. MAXIMO Enterprise
application modules generally are bundled for an additional fee and not licensed
separately. The current U.S. list price for a single configuration of MAXIMO
ADvantage is $2,995 for use with Microsoft Corporation's Access database. The
current U.S. list price for a five-user LAN version is $3,995. A number of
optional modules are available. Discounts from the Company's list prices may be
made available for volume purchasers or for competitive or strategic reasons.
OEM customers who purchase the Company's products in significant quantities
receive discounts of 35% to 60%, depending upon the level of initial purchases
and commitments. The Company also offers site-license arrangements to major
accounts.

         International pricing for the Company's products varies by territory,
depending on the cost of localizing, marketing, selling and supporting the
product. Generally, list prices outside North America exceed the comparable U.S.
list prices by 15% or more. The Company's international distributors and agents
receive discounts ranging from 35% to 50%.


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         The license fee for MAXIMO generally includes 90 days of technical
support. At the time of initial licensing, customers typically purchase a
support contract providing for an additional year of technical support, at a
current U.S. list price generally equal to 15% to 20% of the applicable license
fee. In most circumstances, customers also purchase installation, customization
and training services, and in many instances customers subsequently license
additional seats, platform upgrades or options. The total first-year revenues to
the Company from a typical MAXIMO Enterprise and Workgroup implementation,
including paid-up license fees and revenues from support contracts and
installation, customization and training services, average from $200,000 to
$250,000 and from $50,000 to $75,000, respectively. A large multi-site
implementation can result in significantly larger first-year revenues.

CUSTOMER SUPPORT, SERVICE AND TRAINING

         Because many of the Company's customers implement their client/server
maintenance management products in complex, large-scale applications on which
the success of their organizations depend, a high level of customer service and
technical support is critical to customer satisfaction. In addition, deployment
of enterprise-wide applications in a heterogeneous client/server computing
environment incorporating multiple operating systems, network operating systems
and communications protocols can present customers with substantial technical
challenges. The Company offers support and consulting services designed to
assist customers in meeting these challenges and successfully implementing
business solutions which realize the benefits promised by client/server
computing. The Company believes that its approach to service and support has
been and will continue to be a significant factor in the market acceptance of
its products. Revenues from support and services accounted for 40.8 % of the
Company's total revenues in fiscal year 1996, and the Company expects that
recurring revenues from support and services will continue to account for a
substantial portion of its total revenues.

         Customer Support Programs. Subscribers to the Company's annual support
contracts receive customer service and technical support by telephone (including
dial-in diagnostics), fax, support on line via the Internet, and electronic
bulletin board, receive a newsletter and periodic technical bulletins, receive a
reduction in the rate to attend the Company's annual user group meetings and are
entitled to receive periodic software updates. The Company believes that support
contracts are a stable source of recurring revenue.

         As of September 30, 1996, the Company employed a technical support,
training and consulting and sales support staff of 160 employees, of whom 101
are based at the Company's headquarters in Cambridge, Massachusetts, and sales
offices throughout the United States, 27 are located in Florida, and 32 operate
out six


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international technical response centers owned by the Company and are located in
the United Kingdom, France, Germany, the Netherlands, Sweden and Australia.
Telephone support calls are handled by applications software specialists,
supported by a computerized call tracking and problem reporting system. The
Company's network of international distributors and sales agents also provide
first-level technical support, training and consulting services within their
geographical territories.

         Training. The Company conducts comprehensive training programs covering
Company applications and concepts for its end users. Training is offered at the
Company's headquarters in Cambridge, Massachusetts and at regional centers
located in California, Florida, Maryland, Michigan, Texas, Australia, France,
Germany, Sweden, the United Kingdom and the Netherlands. The Company also offers
on-site training classes at customer sites as requirements dictate. The Company
has found that most clients desire initial user training classes in connection
with the license of a system and often attend subsequent advanced schools or
send additional users to schools.

         Implementation Consulting. The Company also provides consulting
services, on a fee basis, to assist customers in planning and carrying out the
deployment of the Company's solutions. In many cases, customers are able to
install and implement MAXIMO systems and perform any necessary customization
themselves with only limited assistance from the Company. In other cases,
particularly where a complex, integrated solution or extensive customization is
required, the Company provides extensive implementation planning, project
management, network communications, system integration and custom modification
services. The Company's professional services group has expert knowledge of the
Company's products and tools, is familiar with the concepts and theories of
maintenance and planning and cost analysis, and can draw upon experience in
implementing systems addressing diverse applications on a number of different
platforms in a wide range of industries worldwide.

         Network Operations Group. The Company maintains a network operations
group of 14 persons which provides technical support to assist customers in
implementing MAXIMO in distributed computing environments involving one or more
complex networks. These specialists in server and client hardware platforms,
network operating systems and communications protocols supplement the
applications and systems expertise of the Company's technical support staff. The
network operations group helps customers plan complex network installations,
troubleshoot and resolve conflicts arising from heterogeneous hardware
configurations, communications protocols and network operating systems, and
optimize network performance.


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CUSTOMERS

         The Company's customers include electric, water and other utilities,
educational, research and health care institutions, government agencies, hotels,
casinos, airlines and railroads, as well as large, well known corporations in
the manufacturing, oil and gas, construction, aerospace, defense, ship building,
telecommunications, data processing, computer, entertainment, banking,
insurance, pharmaceutical, and other industries. The Company's products have
been installed and are supported in major markets worldwide. Local language
support is provided in many of these markets. MAXIMO has been installed at more
than 4,000 sites by more than 800 companies, government agencies and other
organizations. No customer has accounted for more than 10% of the Company's
total revenue in any of its three most recent fiscal years.

SALES AND MARKETING

         The Company markets its products in North America through a direct
sales force of 48 persons operating out of its Cambridge, Massachusetts
headquarters, and sales offices located in California, Colorado, Maryland,
Michigan, New Jersey, New York, Oregon, Texas, Washington, and a tele-sales and
tele-marketing force of 19 persons operating out of its Florida office. The
Company serves the global needs of its customers with a sales force of 46
persons through a network of wholly-owned subsidiaries in Australia, Canada,
France, Germany, the Netherlands, Sweden, and the United Kingdom and through
distributors and sales agents in parts of Africa, Asia, Europe, the Middle East
and South America Approximately 41% of the Company's total revenues in fiscal
1996 were derived from sales outside the United States.

         The Company markets its products through advertising campaigns in
national trade periodicals, direct mail and seminar series. These efforts are
supplemented by listings in relevant trade directories, exhibitions at trade
shows and conference appearances. Initial leads are qualified by telemarketing
before being turned over to either the direct sales force or tele-sales. MAXIMO
Enterprise and Workgroup sales representatives work closely with technical sales
personnel in each of the Company's sales offices throughout the sales process,
although to a lesser degree for Workgroup.

         The Company's direct and tele-sales personnel are compensated through
salaries plus commissions based on annual quotas and also may receive quarterly
bonuses. Sales management personnel receive salaries plus bonuses based on
monthly, quarterly and annual revenue and contribution targets.

         The sales cycle for MAXIMO, from the initial sales presentation to the
issuance of a purchase order, typically ranges from 30 to 60 days for ADvantage,
three to six months for


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Workgroup and six to twelve months for Enterprise. The Company believes that
customers generally choose MAXIMO based on the features it provides and upon a
preference for the product architecture and ease of use. This results in a
purchasing process that generally does not involve lengthy trials, reducing the
number of sales calls and the level of support necessary to close a sale.

         Delivery lead times for the Company's products are very short and,
consequently, substantially all of the Company's software revenues in each
quarter result from the orders received in the quarter. Accordingly, the Company
only maintains a backlog for its consulting and training services and believes
that its backlog at any point in time is not a reliable indicator of future
sales and earnings. The absence of significant backlog may contribute to
unpredictability in the Company's results of operations.

         An important part of the Company's sales and marketing strategy is to
build and maintain marketing relationships with companies that PSDI believes can
assist it to penetrate new markets. The Company has agreements with ISSC (an
affiliate of IBM) and ABB Service Worldwide (an affiliate of Asea Brown Boveri)
 . The Company plans to work more closely with major systems integrators and to
expand and leverage its relationships with engineering and construction firms
and original equipment manufacturers ("OEMs") which incorporate the Company's
products into facilities or systems developed by them through its MAXIMO
Alliance Program. The Company has OEM arrangements with companies such as
Honeywell Incorporated and Johnson Controls, Inc., under which these companies
may integrate MAXIMO with their building controls systems.

PRODUCT DEVELOPMENT

         As of September 30, 1996, the Company employed 81 professionals in
product design, application development, technology research and quality
assurance. The Company's product design group (consisting of 8 persons) is
responsible for identifying application trends in the market and works closely
with key customers to define and specify product requirements. The applications
development group (consisting of 48 persons) is organized in groups focused on
application functionality, user interface and output, and database and systems
development. This group also works closely with the product design group to
develop new products and functional modules, and maintains and enhances the
functionality and useability of the Company's existing products. The technology
research group investigates and researches new technologies that provide
functionality that is targeted for commercial release in time frames ranging
from several months to several years into the future. The Company's quality
assurance group (consisting of 31 persons) tests the Company's software for
compliance with the functional and

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technical specifications established by the product design group and confirms
that it operates as expected with third-party operating systems, network
operating systems and applications software, tests manufactured products, and
prepares and updates user documentation and training manuals.

         The Company's total product development expenses in 1996, 1995 and 1994
were $7,653,000, $6,639,000 and $4,753,000, respectively. The Company
capitalizes certain software development costs in accordance with Statement of
Financial Accounting Standards No. 86, "Accounting for Costs of Computer
Software to be Sold, Leased or Otherwise Marketed." Capitalized software costs
are amortized over the estimated market life of the product (generally one to
three years) and amounts amortized are included in the cost of software
revenues. In fiscal year 1996, the Company capitalized $634,000 of software
development costs. There were no software development costs capitalized in 1995.
In fiscal year 1994, the Company capitalized $739,000 of software development
costs. In fiscal years 1996, 1995 and 1994, the Company amortized $948,000,
$1,120,000 and $1,054,000, of software development costs, respectively.

         The Company's client/server products consist primarily of internally
developed software and the product acquired from MAC. In addition, the Company
has incorporated in its products graphical user interfaces, applications
development tools and database management systems developed by other vendors.
The Company believes that its long-term relationships with key vendors of
third-party software. In September 1994, the Company released a version of
MAXIMO for use with the ORACLE database. In 1996, the Company released an
application programming interface ("API") to ORACLE's accounting software. The
Company is also a third-party reseller of Centura Corporation's SQLBase, and
developed its MAXIMO product using applications tools developed by Centura
Corporation which have subsequently been made commercially available by Centura
Corporation. In May 1996, the Company released a version of MAXIMO Enterprise
for use with the SYBASE database. The Company's relationships with these leading
database management system vendors enable the Company's customers to take
advantage of the latest developments in database technology. The Company also
maintains ongoing relationships with other third-party software developers, such
as Netronic Software GmbH (graphics and interface technology), XVT Software,
Inc. (interface technology) and MITI (report generation). See "Licensed
Technology."

         The Company's product development efforts are currently focused on
providing application enhancements for the MAXIMO product line (Enterprise,
Workgroup and ADvantage). The Company also is in the process of developing a
version of MAXIMO Enterprise that will utilize the Microsoft SQL Server database
management system and standard application programming interfaces to enable
other third-party applications software to be more easily integrated with the
Company's products. In addition, the


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technology research group is currently researching developing and incorporating
into the MAXIMO product technologies that are emerging in conjunction with the
Internet.

         The computer industry is characterized by rapid technological advances,
changes in customer requirements and frequent product introductions and
enhancements. The Company's future success will depend upon its ability to
enhance its current products and to develop and introduce new products that keep
pace with technological developments, respond to evolving customer requirements
and achieve market acceptance. In particular, the Company believes that it must
continue to respond quickly to users' needs for broad functionality and
multi-platform support and to advances in hardware and operating systems. Any
failure by the Company to anticipate or respond adequately to technological
development and customer requirements, or any significant delays in product
development or introduction could result in a loss of competitiveness and
revenues.

         The Company has experienced delays in the introduction of new products
and product enhancements. These delays have varied in duration depending on the
scope of the project and the nature of the problems encountered. There can be no
assurance, however, that the Company will be successful in developing and
marketing new products or product enhancements on a timely basis or that the
Company will not experience significant delays in the future, which could have a
material adverse effect on the Company's results of operations. In addition,
there can be no assurance that new products and product enhancements developed
by the Company will achieve market acceptance.

COMPETITION

         The market for applications software is intensely competitive and
rapidly changing. In general, the Company competes on the basis of (1) product
architecture, which includes distributed computing capability, access to
commercial SQL databases, and ease of customization and integration with other
applications; (2) functionality, which includes the breadth and depth of
features and functions, and ease of use; (3) support and service, which includes
the range and quality of technical support, training and consulting services, as
well as the capability to provide these on a global basis; and (4) product
pricing in relation to performance.

         The market for asset maintenance software is fragmented by geography,
hardware platform and industry orientation, and is characterized by a large
number of competitors, none of which enjoys a dominant market position.
Currently, MAXIMO Enterprise and Workgroup compete with products of a number of
large vendors which have traditionally provided maintenance software running on
mainframes and minicomputers, and are now offering systems for use in the
client/server environment. MAXIMO Enterprise also


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competes with integrated enterprise management systems which are provided by
several large vendors and which include maintenance modules. MAXIMO ADvantage
competes with a number of competitors, one of which is a public company, but
most of which are small regional companies. The Company expects that in the
future MAXIMO Enterprise and Workgroup may encounter competition from vendors of
low cost maintenance systems designed initially for use by a single user or
limited number of users, as vendors of these products upgrade their
functionality in an attempt to enter the client/server market. The Company
believes that the functionality of MAXIMO, its open product architecture and the
Company's ability to provide global distribution and support have been
significant factors in the competitive success of MAXIMO.

         While the Company believes that MAXIMO has competed effectively to
date, competition in its industry is likely to intensify as current competitors
expand their product lines and new companies enter the market. To remain
successful in the future, the Company must respond promptly and effectively to
the challenges of technological change, evolving standards and its competitors'
innovations by continually enhancing its own product and support offerings, as
well as its marketing programs. There can be no assurance that the Company will
continue to be able to compete successfully in the future.

PRODUCTION

         The principal materials and components used in the Company's software
products include computer media, user materials and training guides. The Company
currently uses third-party vendors to print its user manuals, packaging and
related materials, but duplicates program diskettes and CD-Roms in its
manufacturing and distribution facility located in Watertown, Massachusetts. The
Company then assembles the third party produced documentation with diskettes and
CD-Roms and ships these directly from its manufacturing and distribution
facility. To date, the Company has been able to obtain adequate supplies of all
components and materials and has not experienced any material difficulties or
delays in manufacture and assembly of its products or materials due to product
defects.

PROPRIETARY RIGHTS AND LICENSES

         The Company has registered its MAXIMO and P/X trademarks with the
United States Patent and Trademark Office. Registrations with equivalent offices
in many foreign countries in which it does business have been obtained or are in
process.

         The Company regards its software as proprietary and attempts to protect
its rights with a combination of trademark, copyright and employee and third
party non-disclosure agreements. Despite these precautions, it may be possible
for unauthorized parties to copy or reverse-engineer portions of the Company's
products.


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While the Company's competitive position could conceivably be threatened by its
inability to protect its proprietary information, the Company believes that
copyright and trademark protection are less important to the Company's success
than other factors such as knowledge, ability and experience of the Company's
personnel, its name recognition and ongoing product development and support.

         The Company's software products are usually licensed to customers under
a perpetual, non-transferable, non-exclusive license that stipulates how many
concurrent users may access the system. The Company relies on both "shrink wrap"
licenses and negotiated agreements depending on various factors including the
size, level of integration and term of the agreement. A shrink wrap license
agreement is a printed license agreement included with the packaged MAXIMO
software that sets the terms and conditions under which the purchaser can use
the product, and purports to bind the purchaser to such terms and conditions by
its acceptance and purchase of the software. Certain provisions of the Company's
shrink wrap licenses, including provisions protecting against unauthorized use,
copying, transfer and disclosure of the licensed program, may be unenforceable
under the laws of certain jurisdictions. In addition, the laws of some foreign
countries do not protect the Company's proprietary rights to the same extent as
do the laws of the United States.

         MAXIMO(Copyright) and P/X(Copyright) are registered trademarks of the
Company. Microsoft(Copyright) is a registered trademark and Windows(Trademark)
is a trademark of Microsoft Corporation. This Annual Report on Form 10-K also
includes other trademarks of the Company and trademarks of companies other than
the Company.

LICENSED TECHNOLOGY

         The Company licenses certain software programs from third-party
developers and incorporates them into the Company's products. These licenses are
non-exclusive worldwide licenses which terminate on varying dates. The Company
believes that it will be able to renew non-perpetual licenses or that it will be
able to obtain substitute products if needed.

         The Company has entered into a non-exclusive license agreement with
Centura Corporation that permits the Company to include certain Centura
proprietary software products collectively called the "SQL System" in the
Company's products. Under the terms of the agreement, the Company is required to
pay fixed royalty fees to Centura. Centura may terminate the agreement on the
occurrence of a material, uncured breach of the agreement by the Company. The
Company has entered into a non-exclusive license agreement with Management
Information Technology, Incorporated ("MITI") that grants the Company's
end-users to the rights to a single-user, application specific SQR3 license to
modify the standard reports delivered with


                                       13
<PAGE>   15
MAXIMO. Under the terms of the agreement, the Company is currently required to
pay royalties to MITI based upon every system the Company sells with any SQR3
license. The Company may terminate the agreement at any time. MITI may terminate
the agreement on the occurrence of a material, uncured breach of the agreement
by the Company. Currently, these products are included in MAXIMO Enterprise and
Workgroup. The Company has entered into a non-exclusive license agreement with
Netronic Software GmbH ("Netronic") that permits the Company to incorporate
certain graphic software programs into the Company's products. Under the terms
of the agreement, the Company is currently required to pay royalties to
Netronic. The Company may terminate the agreement at any time. Netronic may
terminate the agreement on the occurrence of a material, uncured breach of the
agreement by the Company.

EMPLOYEES

         As of September 30, 1996, the Company had 414 full-time employees
including 146 in sales, marketing and related services, 81 in product research,
applications development, technology research, and quality assurance, 132 in
customer support, training and consulting services, and 55 in finance and
administration, human resources, manufacturing and facilities. The Company's
employees are not represented by any collective bargaining organization, and the
Company has never experienced a work stoppage. The Company believes that its
relations with employees are good.

ITEM 2. PROPERTY

         The Company's headquarters are located in Cambridge, Massachusetts in a
leased facility consisting of approximately 45,000 square feet, at an average
annual cost of approximately $1,700,000, under a 13 year lease that expires on
December 31, 1997. The Company also leases a 13,000 square foot manufacturing
and distribution facility in Watertown, Massachusetts at an average annual cost
of approximately $100,000 under a lease expiring on May 31, 1998. The Company
leases additional sales offices in California, Colorado, Connecticut, Florida,
Georgia, Illinois, Maryland, Michigan, Missouri, New Hampshire, New Jersey, New
York, Texas, Washington, and Oregon. The Company also leases offices for its
international operations in Australia, Canada, France, Germany, Hong Kong, the
Netherlands, Sweden, Thailand and the United Kingdom.

ITEM 3. LEGAL PROCEEDINGS

As of the date of this Annual Report on Form 10-K, the Company is not a party to
any legal proceedings the outcome of which, in the opinion of management, would
have a material adverse effect on the Company's results of operations or
financial condition.


                                       14
<PAGE>   16
ITEM 4.    SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

 None.

                                       15
<PAGE>   17
                                     PART II

ITEM 5.   MARKET FOR REGISTRANT'S COMMON EQUITY AND STOCKHOLDER MATTERS

STOCK INFORMATION

Price Range of Common Stock

         The Company's Common Stock is traded in the over-the-counter market and
prices are quoted on the National Association of Securities Dealers Automated
Quotation National Market System ("Nasdaq National Market") under the symbol
PSDI. As of December 16, 1996, there were approximately 47 holders of record of
the Company's Common Stock. This reflects the fact that most of the Company's
stock is held in street names through one or more nominees.

         The following table sets forth the high and low per share trading
prices of the Company's Common Stock, as reported on the Nasdaq National Market
consolidated reporting system for the year ended September 30, 1996.
<TABLE>
<CAPTION>

               FISCAL 1996                       HIGH                  LOW
<S>                                            <C>                  <C>   
              First Quarter                    $37.75               $21.75
             Second Quarter                    $40.75               $22.25
              Third Quarter                    $48.50               $29.50
             Fourth Quarter                    $49.75               $28.00
</TABLE>

<TABLE>
<CAPTION>

               FISCAL 1995                       HIGH                  LOW
<S>                                            <C>                 <C>  
              First Quarter                    $12.17                $8.83
             Second Quarter                    $17.67                $9.50
              Third Quarter                    $20.67               $14.17
             Fourth Quarter                    $33.75               $19.38
</TABLE>

         Since 1983, the Company has not declared or paid cash dividends on its
Common Stock, other than distributions to stockholders made with respect to
fiscal years 1992 and 1993 to satisfy certain federal and state tax obligations
of the stockholders attributable to the Company's S corporation status prior to
October 1, 1993. The Company currently intends to retain any future earnings to
finance growth and therefore does not anticipate paying cash dividends in the
foreseeable future.

         On June 15, the Company's Board of Directors declared a 3-for-2 stock
split in the form of a dividend, which was paid to all holders of record on June
26, 1995. All share and per share data has been restated to reflect this stock
split as though it occurred at the beginning of the period.


                                       16
<PAGE>   18
ITEM 6. SELECTED CONSOLIDATED FINANCIAL DATA

         The selected consolidated financial data of the Company set forth below
have been derived from the consolidated financial statements for the Company for
the periods indicated. This selected consolidated financial data should be read
in conjunction with "Management's Discussion and Analysis of Consolidated
Financial Condition and Results of Operations" and the Company's consolidated
financial statements and the notes thereto included elsewhere herein.

<TABLE>
<CAPTION>

                                                     YEAR ENDED SEPTEMBER 30.
                               -------------------------------------------------------------
                               1996          1995          1994          1993           1992
                               ----          ----          ----          ----           ----
<S>                         <C>             <C>           <C>           <C>             <C>     
(in thousands, except
share and per share
data)

Revenues                    $ 73,329        $50,372       $36,753       $ 29,978        $ 26,870

Income from                   14,606          8,438         4,702          1,857           1,157
operations

Historical net income       $ 10,046        $ 5,629       $ 2,315       $  1,265        $    891

Historical income per       $   1.00        $  0.64       $  0.33       $   0.22        $   0.16
share

Pro forma data
(unaudited):
Pro forma net income(1)           --             --       $ 2,601       $  1,277        $    552
Pro forma income per              --             --       $  0.37       $   0.22        $   0.10
    share (1)
Weighted number of            10,052          8,846         6,942          5,811           5,724
common and common
equivalent shares           --------        -------       -------       --------        --------

Total Assets                  83,476         64,960        28,713         13,899          13,395
Long-Term Obligations            628            962         1,333          2,718             692
Dividends Per Share               --             --            --       $   0.11        $   0.08
</TABLE>

(1) From October 1, 1981 through September 30, 1993, the Company operated as an
S corporation under Subchapter S of the Internal Revenue Code of 1986, as
amended and comparable provisions of certain state tax laws. The pro forma
adjustments for the fiscal years ended September 30, 1992 and 1993 reflect
provisions for federal and state income taxes as if the Company has been subject
to federal and state income taxation as a corporation during such periods,
including the historical extraordinary benefit from utilization of foreign net
operating loss carryforwards for the fiscal year ended September 30, 1992. For
the three-month period ended December 31, 1993, the provision for income tax is
adjusted to exclude the expense of the cumulative deferred tax provision
required on termination of S corporation status. 

(2) The consolidated financial statements of the Company for all periods 
presented include the results and balances of an acquisition accounted for as 
a pooling-of-interests.


                                       17
<PAGE>   19
ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS

OVERVIEW

         The Company's revenues are derived primarily from two sources: software
licenses and fees for services, including support contracts and training and
consulting services. The Company has experienced a significant shift in the
sources of its revenues as a result of its decision to concentrate its resources
on the development and marketing of enterprise-wide asset maintenance management
systems operating in a client/server environment. Prior to 1991, the Company's
revenues were derived primarily from licenses of its project management software
(consisting of character-based software designed to run on mainframe,
minicomputers and personal computers), and, to a lesser extent, from sales of
computer hardware. The Company acquired Maintenance Automation Corporation
("MAC") on March 1, 1996. MAC is a developer of maintenance management software
for the single-user, PC LAN segment.

         The Company released MAXIMO, its first client/server product, in 1991,
and released P/X, its second client/server product, in 1992. In fiscal year
ended September 30, 1991, revenues from client/server software constituted 11.4%
of software revenues. By the fiscal year ended September 30, 1996, revenues from
client/server software accounted for 88.6% of software revenues, of which 92.5%
was attributable to the client/server versions of MAXIMO.

         In fiscal 1996, the Company introduced a new suite of MAXIMO products:
MAXIMO Enterprise, MAXIMO Workgroup and MAXIMO ADvantage. MAXIMO Enterprise, a
new version of which was released in March 1996, is a client/server product,
which runs on Oracle7 and SYBASE platforms and is intended for the high
function, high usage segment of the maintenance management market. MAXIMO
Workgroup, released in July 1996, is also a client/server product and runs on
SQLBase and Oracle Workgroup and is intended for the mid-range segment of the
maintenance management market.

         The product acquired as a result of the acquisition of MAC on March 1,
1996, MAXIMO ADvantage, is intended for the lower-end maintenance market. MAXIMO
ADvantage supports Microsoft Access for the single user, PC LAN segment. The
Company has incurred significant additional and unexpected costs in completing
development of MAXIMO ADvantage due to a delay in excess of six months in
completing the release of this product. The delay was necessary to meet the
quality expectations and functionality demanded by the Company. The Company has
also restructured the tele-sales operation employed by MAC to improve the
fluidity of the sales distribution channel. Further effecting MAXIMO ADvantage
sales was the delay in availability of a CD-Rom based


                                       18
<PAGE>   20
multi-media evaluation kit. This evaluation kit became available in fiscal 1997.
The Company believes that most of the additional expenses that need to be
incurred in connection with the completion of the new release of MAXIMO
ADvantage and the restructuring of the tele-sales distribution channel should be
incurred by the end of the first six months of fiscal 1997. These unexpected
costs and a shortfall in expected revenues resulted in a net operating loss of
$1,203,000 for MAC for fiscal 1996.

         Revenues from licenses of P/X grew from $1,148,000 in fiscal year 1992
to $3,219,000 in fiscal year 1993 and $3,604,000 in fiscal year 1994. However,
P/X has not achieved market acceptance, and revenues from P/X software licenses
declined to $1,622,000 in fiscal year 1995 and $871,000 in fiscal year 1996.
This product is no longer actively marketed by the Company as a stand alone
solution.

         The sources of the Company's revenues from support and services have
also shifted since the introduction of the Company's new generation of
client/server products. Revenues from support and services relating to the
Company's client/server products have increased, while those relating to the
Company's mainframe and other software have declined. However, the decline in
revenues from mainframe and other software support and services has been more
gradual, due to customers' continued needs for support of installed mainframe
and other systems. Support and services as a percentage of total revenues were
40.8%, 40.3% and 46.2%, for 1996, 1995, and 1994, respectively. The decline from
fiscal 1994 is attributable to the shift in revenues generated from the
Company's mainframe and other software to revenues generated from the Company's
MAXIMO suite of products.

         The Company experienced an increase in the average selling price of its
MAXIMO client/server software licenses during fiscal 1996. The Company
attributes this increase in part to licenses of a version of MAXIMO for use with
the ORACLE and SYBASE database management systems. These client/server versions
of MAXIMO have a higher entry price and are typically implemented in
configurations involving a larger number of users, for whom additional license
fees are paid. Larger software license contracts, if any, may have a significant
impact on revenues for any quarter and could therefore result in significant
fluctuations in quarterly revenues and operating results.

         The Company's revenues attributable to its operations outside the
United States are a significant portion of revenues. The Company expects that
international revenues will continue to be a significant percentage of total
revenues. As the percentage of the Company's total revenues which are derived
from international operations and are conducted in foreign currencies grows,
changes in the values of these foreign currencies relative to the United States
dollar will affect the Company's results of


                                       19
<PAGE>   21
operations, and may contribute to fluctuations in the Company's results of
operations. The functional currencies of the Company's international
subsidiaries include the pound sterling, the French franc, the German
deutschemark, the Dutch guilder, the Swedish krona, and the Australian and
Canadian dollars, each of which has fluctuated significantly in relation to the
United States dollar. In addition, the Company is exposed to potential losses as
a result of transactions giving rise to accounts receivable in currencies other
than the United States dollar or the functional currencies of its international
subsidiaries. When the value of a foreign currency in which the accounts
receivable of the Company are denominated changes between the date the account
receivable is accrued and the date on which it is settled, the resulting gain or
loss is recorded as a foreign currency transaction adjustment. The Company
recorded foreign currency transaction losses of $142,000, $117,000 and $76,000
for the fiscal years 1996, 1995 and 1994, respectively. The Company may in the
future undertake currency hedging, although there can be no assurance that
hedging transactions, if entered into, would materially reduce the effects of
fluctuations in foreign currency exchange rates on the Company's results of
operations.

         To date, inflation has not had a material impact on the Company's
financial results. There can be no assurance, however, that inflation may not
adversely affect the Company's financial results in the future.

Business Combinations. 

         On December 27, 1995, the Company acquired the shares of its Swedish
distributor, Planneringssystem och Datorer i Norden AB for the sum of $517,000.
In addition, the Company is obligated to pay the seller an earnout based on
revenue target achievement for the fiscal year ended September 30, 1996. The
total earnout at September 30, 1996 was $147,000.

         On March 1, 1996, the Company acquired certain assets and assumed
specific liabilities of the IHS department of debis Systemhaus Standard -
Software - Produkte GmbH for the sum of $646,000. In addition, the Company will
pay an earnout based on revenue target achievement for the twelve months ended
December 31, 1996. The earnout is estimated to be $216,000 at September 30,
1996.

         On March 1, 1996, the Company acquired MAC in exchange for the issuance
of 368,946 shares of the Company's common stock. MAC provides the Company an
existing, although immature, tele-sales channel which has been restructured and
can target entities and industries supplemental to those currently targeted by
the Company's existing direct sales channel, such as real estate management,
hotels and small education and medical facilities. MAC's product, CHIEF
ADvantage has been renamed MAXIMO ADvantage and has been enhanced since the
acquisition.


                                       2O
<PAGE>   22
Results of Operations

         The following table sets forth, for the periods indicated, certain
financial data as a percentage of total revenues:

<TABLE>
<CAPTION>

                                      Year Ended September 30.
                                      ------------------------
                                   1996         1995          1994
                                 ------       ------        ------
<S>                              <C>          <C>           <C>  
Revenues:
Software                           59.2%        59.7%         53.8%
Support and services               40.8         40.3          46.2
                                 ------       ------        ------
     Total revenues:              100.0        100.0         100.0
Total cost of revenues             24.9         25.3          28.0
                                 ------       ------        ------
Gross margin                       75.1         74.7           720
                                 ------       ------        ------
Operating expenses:
Sales and marketing                33.3         32.8          33.7
Product development                10.4         13.2          12.9
  General and                      10.2         12.0          12.6
  administrative

Merger expenses                     1.3           --            --
                                 ------       ------        ------
     Total operating               55.2         58.0          59.2
     expenses:                   ------       ------        ------

Income from operations             19.9         16.7          12.8
Other income(expense), net          2.6          1.8          (0.2)
                                 ------       ------        ------
Income before income taxes         22.5         18.5          12.6
Historical income taxes             8.8          7.4           6.3
                                 ------       ------        ------
Historical net income              13.7%        11.1%          6.3%
                                 ------       ------        ------
Pro forma income taxes (1)                                     5.6
                                                            ------     
Pro forma net income                                           7.0%
                                                            ------
</TABLE>


(1) For the fiscal year ended September 30, 1994, the provision for income taxes
is adjusted to exclude the expense of the cumulative deferred tax provision
required on termination of S corporation status. 

(2) All periods presented have been restated to include the results and 
balances of an acquisition accounted for as a pooling-of-interests.

Revenues

         Total revenues increased 45.6% to $73,329,000 in 1996 and 37.1% to
$50,372,000 in 1995 from $36,753,000 in 1994. Prior year comparative revenues
include only nine months of MAXIMO ADvantage revenues in fiscal 1995, as MAC's
fiscal year was changed to coincide with the Company's. The growth in revenues
is generated from the Company's MAXIMO software and related support and
services. A significant portion of the Company's total revenues are derived from
operations outside the United States. Revenues from sales outside the United
States for 1996 increased 53.7% to $29,734,000 or 40.5% of total revenues,
compared to $19,340,000 or 38.4% of total revenues in 1995 and $14,576,000 or
39.7% of total revenues in 1994. The decrease in the percentage of total
revenues generated outside the United


                                       21
<PAGE>   23
States in 1995 can be attributed primarily to a few large licenses of MAXIMO in
the United States.

         The Company's software revenues increased 44.3% to $43,382,000 in 1996
and 51.9% to $30,054,000 in 1995 from $19,780,000 in 1994. Software revenues as
a percentage of total revenues were 59.2%, 59.7% and 53.8% in 1996, 1995 and
1994, respectively. The progressive growth in software revenues is attributable
to increases in the number of MAXIMO licenses, the number of users per license
of MAXIMO and a few large MAXIMO Enterprise software license deals, combined
with the release of the client/server versions of MAXIMO on SYBASE and Oracle.
Revenues from licenses of MAXIMO and from related support and services increased
60.9% to $66,710,000 or 91.0% of total revenues in 1996, compared to $41,462,000
or 82.3% of total revenues in 1995 and $24,817,000 or 67.5% of total revenues in
1994. Revenues from licenses of P/X and from related support and services
decreased 13.7% to $4,861,000 or 6.6% of total revenues in 1996, compared to
$5,630,000 or 11.2% of total revenues in 1995 and $6,738,000 or 18.3% of total
revenues in 1994. The decline in P/X revenues year over year occurred most
significantly in P/X software license revenues and can be attributed to product
performance issues, diminished demand for high-end planning and cost solutions,
increased competition, and the Company's declining focus on selling and
marketing this product.

         Revenues from support and services increased 47.4% to $29,947,000 in
1996 from $20,318,000 in 1995 and 19.7% to $20,318,000 in 1995 from $16,973,000
in 1994. The increases year over year are attributable to increased sales of
MAXIMO support contracts and consulting and training services, partially offset
by declines in sales of support contracts and services relating to the Company's
project management software. Support and services as a percentage of total
revenues were 40.8%, 40.3% and 46.2%, for 1996, 1995 and 1994, respectively.

Cost of Revenues.

         The total cost of revenues increased 43.4% to $18,238,000 in 1996 and
23.7% to $12,719,000 in 1995 from $10,283,000 in 1994. Prior year comparative
costs of revenues for 1995 include only nine months of MAC costs in fiscal 1995,
as MAC's fiscal year was changed to coincide with the Company's. The total cost
of revenues as a percentage of total revenues were 24.9%, 25.3% and 28.0% in
1996, 1995 and 1994, respectively. 

         Cost of software revenues consists of the amortization of capitalized
software, royalties paid to vendors of third party software, the cost of
software product packaging and media, and certain employee costs related to
software duplication, packaging and shipping. Cost of software revenues
increased 14.5% to


                                       22
<PAGE>   24
$3,106,000 in 1996 and 20.2% to $2,713,000 in 1995 from $2,258,000 in 1994. In
fiscal 1996, the Company changed the estimated useful life of its MAXIMO
Enterprise product from three years to fifteen months to accurately reflect the
lifecycles for new releases of this product. This change resulted in additional
amortization expense of $565,000. In fiscal 1995, the Company accelerated the
amortization expense of its internally developed software related to its P/X
product, which resulted in $514,000 of additional expense. The increases year
over year are also attributable to production costs associated with increased
licenses of software. The cost of client/server software revenues as a
percentage of client/server software revenues was 7.2%, 9.0% and 11.4% in 1996,
1995 and 1994, respectively. The decreases as a percentage of revenues were due
primarily to economies resulting from increased sales volume.

         Cost of support and services consists primarily of personnel costs for
employees and the related costs of benefits and facilities. Cost of support and
services revenues increased 51.2% to $15,132,000 in 1996 from $10,006,000 in
1995 and 24.7% to $10,006,000 in 1995 from $8,025,000 in 1994. Cost of support
and services as a percentage of support and services revenues was 50.5%, 49.2%,
and 47.3% in 1996, 1995 and 1994, respectively. In fiscal 1996, the increases as
a percent of revenues are attributable to the hiring costs of third-party
consultants contracted with to perform services for the Company as a result of
the increases in the number of licenses sold and the timing of hiring permanent
employees. Also in fiscal 1996, the Company created a Business Solutions group
whose goal is to do project management for large industry implementations in
certain vertical markets. The increases year over year are also attributable to
the costs of personnel to support international distributors in certain
territories where the distributors performed a larger proportion of services
without corresponding increases in service revenues to the Company.

Sales and Marketing Expenses.

         Sales and marketing expenses increased 47.5% to $24,422,000 in 1996 and
33.6% to $16,555,000 in 1995 from $12,395,000 in 1994. Prior year comparative
sales and marketing expenses for 1995 include only nine months of MAC expenses
in fiscal 1995, as MAC's fiscal year was changed to coincide with the Company's.
The increases year over year are primarily due to increases in the number of
sales personnel, sales commissions, travel and lodging expenses, and an increase
in advertising costs and the restructuring of the MAC tele-sales operation.
Sales and marketing expenses as a percentage of total revenues were 33.3%, 32.8%
and 33.7% in 1996, 1995, and 1994, respectively. The increase as a percentage of
revenues for fiscal 1996 is due primarily to increases in sales commissions paid
to both the geographic sales representatives and in some cases the industry
oriented vertical sales representative, therefore decreasing the


                                       23
<PAGE>   25
margin on the sale. The decrease as a percentage of revenues for fiscal 1995 was
due primarily to the increased productivity of the Company's sales and marketing
staffs combined with increased sales of the Company's MAXIMO product by
distributors.

Product Development Expenses.

         Product development expenses increased 15.3% to $7,653,000 in 1996 and
39.7% to $6,639,000 in 1995 from $4,753,000 in 1994. Prior year comparative
product development expenses for 1995 include only nine months of MAC expenses
in fiscal 1995, as MAC's fiscal year was changed to coincide with the Company's.
The increase for fiscal 1996 is primarily due to the engagement of additional
employees and third party consultants who worked on the new client/server
release of MAXIMO during the first six months of the year, offset by the
capitalization of the software costs related to the product, as no software
costs were capitalized for fiscal 1995. Capitalization of software costs were
$634,000, $0 and $739,000 in fiscal 1996, 1995 and 1994, respectively. During
fiscal 1996, the Company spent progressively more of its development
expenditures on MAXIMO such that virtually all of its development dollars were
incurred on the MAXIMO product line by the end of the year. Product development
expenses as a percentage of total revenues were 10.4%, 13.2%, and 12.9% in 1996,
1995, and 1994, respectively. The decreases as a percentage of revenues in
fiscal 1996 are attributable to the delays in planned hires of new development
staff until the later half of fiscal 1996 and capitalization of internal
software developments costs in 1996 versus no capitalization of expenses in
1995.

General and Administrative Expenses.

         General and administrative expenses include the cost of the Company's
finance, human resources, information services and administrative operations.
Prior year comparative general and administrative expenses for 1995 include only
nine months of MAC expenses in fiscal 1995, as MAC's fiscal year was changed to
coincide with the Company's. General and administrative expenses increased 23.7%
to $7,445,000 in 1996 and 30.3% to $6,021,000 in 1995 from $4,620,000 in 1994.
The increase in fiscal 1996 is primarily due to goodwill amortization for the
purchase of two international distributors, expenses related to professional
fees in connection with growth of the Company, as well as, increases in
insurance premiums resulting from the second public offering in July 1995. The
increase in fiscal 1995 was primarily due to an increase in the provision for
bad debt expenses in proportion to the increase in receivables. General and
administrative expenses as a percentage of total revenues were 10.2%, 12.0% and
12.6% in 1996, 1995, and 1994, respectively. The decrease as a percentage of
revenues in fiscal 1996 is attributable to salary reductions due to the
departure of several MAC executives and administrative employees, and the
ability of the Company to manage a larger


                                       24
<PAGE>   26
revenue base without commensurate increases in general and administrative
expenses.

Other Income/Expense.

         Interest income increased to $1,971,000 in 1996 from $1,104,000 in 1995
and $235,000 in 1994. Prior year comparative expenses include only nine months
of MAC expenses in fiscal 1995, as MAC's fiscal year was changed to coincide
with the Company's. The increases are attributable to interest earned on cash
equivalents and marketable securities purchased with the net proceeds of the
Company's public offering in 1995 and initial public offering in 1994. Interest
expense was $38,000 in 1996, $49,000 in 1995 and $303,000 in 1994. The decrease
in 1995 was attributable to the retirement of subordinated debt in 1994 in
conjunction with the Company's initial public offering and the buyout of certain
capital equipment leases. Other income (expense), net, decreased to $42,000 in
1996 from $136,000 in 1995, compared to net income of $11,000 in 1994. The
decrease in 1996 is primarily attributable to an increase in income derived from
the MAXIMO Users Group Conference, offset by foreign currency translation
losses. The increase in 1995 is attributable to foreign currency translation
losses. 

Provision for Income Taxes.

         The Company's effective tax rates were 39.1%, 39.8% and 50.2% in 1996,
1995 and 1994, respectively. The Company's pro forma effective tax rate was
44.0% in 1994. The pro forma tax rate excludes the effect of $286,000 of
cumulative deferred taxes required to be recorded on termination of Subchapter S
corporation status. The decrease in the effective tax rate for fiscal 1996 can
be attributed to the use of a Foreign Sales Corporation partially offset by
non-deductible merger expenses. The decrease in the effective tax rate for
fiscal year 1995 can be attributed primarily to a reduction in foreign
withholding taxes. At September 30, 1996, the Company had net operating loss
carryforwards of approximately $1,259,000 and $94,000 of credit carryforwards in
certain foreign jurisdictions. 

LIQUIDITY AND CAPITAL RESOURCES

         As of September 30, 1996, the Company had cash and cash equivalents of
approximately $9,097,000 and working capital of $53,289,000. Cash provided by
operations for fiscal year 1996 was $2,691,000, generated primarily by income
earned for the period and depreciation, offset by the increase in accounts
receivable and the acquisition costs in connection with the purchase of our
Swedish and German distributors. Cash used in investing activities totaled
$5,041,000, primarily for the purchase computer equipment, office equipment and
capitalization of internal software costs, and purchases of marketable
securities. Cash provided by financing activities was $2,120,000, generated

                                       25
<PAGE>   27
by proceeds from exercises of employee stock options, offset by the repayment of
MAC's equipment loans and amounts borrowed on their line of credit.

         As of September 30, 1996, the Company's principal commitments consisted
primarily of an office lease for its headquarters and leases of computer
equipment and motor vehicles. The Company leases its facilities and certain
equipment under non-cancelable operating lease agreements that expire at various
dates through March 1999.

         In March 1996, the Company extended its $5,000,000 unsecured line of
credit with Chase Manhattan Bank, N.A., which will expire on March 31, 1997. The
Company believes that its current cash balances combined with cash flow from
operations and credit available under its bank line of credit will be sufficient
to meet its working capital and capital expenditure requirements through at
least September 30, 1997.

FLUCTUATIONS IN QUARTERLY OPERATING RESULTS; SEASONALITY

         The Company generally ships its product upon receipt of orders and
maintains no significant backlog. As a result, revenues from license fees in any
quarter are substantially dependent on orders booked and shipped in that
quarter. A delay in or loss of orders can cause significant variations in
quarterly operating results. In addition, the Company's revenues and operating
results have fluctuated historically, due to the number and timing of product
introductions and enhancements, the budgeting and purchasing cycles of customers
and the timing of large orders, the timing of product shipments and the timing
of marketing and product development expenditures. Large software license
contracts may have a significant impact on revenues for any quarter and could
therefore result in significant fluctuations in quarterly revenues and operating
results. The Company's revenues and income from operations typically grow at a
lower rate or decline in the first quarter of each fiscal year. In addition,
revenues are typically higher in the fourth quarter than in other quarters of
the year, reflecting the Company's fiscal year end and a sales commission policy
that bases rewards on achievement of annual quotas. As a result of these
factors, the Company has experienced, and may in the future experience,
significant period-to-period fluctuations in revenues and operating results.

FACTORS OF FUTURE PERFORMANCE

         Further information on factors that could affect the Company's business
and financial results are included in the Company's Annual Report on Form 10-K
filed with the Securities and Exchange Commission.


                                       26
<PAGE>   28
ITEM 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

         Information with respect to exhibits and financial statement schedules
are included in Part IV item 14(a) (1) and (2).

Quarterly Financial Data (Unaudited)

The company believes that period-to-period comparisons of its results of
operations are not necessarily meaningful and should not be relied upon as an
indication of future performance.

(in thousands, except per share amounts)
<TABLE>
<CAPTION>

1996 Quarter          Dec.31,      Mar. 31,      June 30,      Sep. 30,    Year Ended
- ------------                                  
Ended:                 1995          1996          1996         1996          1996
- --------               ----          ----          ----         ----          ----
<S>                  <C>           <C>           <C>           <C>           <C>    
Total revenues       $16,187       $16,376       $18,151       $22,615       $73,329
Income from                                   
operations             3,213         2,676         3,720         4,997        14,606
Income before                                 
income taxes           3,634         2,993         4,207         5,663        16,497
Provision for                                 
income taxes           1,507         1,546         1,457         1,941         6,451
Net income             2,127         1,447         2,750         3,722        10,046
Net income per                                
share                $  0.21       $  0.14       $  0.27       $  0.37       $  1.00
</TABLE>

<TABLE>
<CAPTION>

1995 Quarter          Dec.31,      Mar. 31,      June 30,      Sep. 30,    Year Ended
- ------------
Ended:                 1994          1995         1995           1995         1995
- ------                 ----          ----         ----           ----         ----
<S>                  <C>           <C>           <C>           <C>           <C>    
Total revenues       $10,277       $11,628       $13,633       $14,834       $50,372
Income from
operations             1,702         1,663         2,412         2,661         8,438
Income before
income taxes           1,826         1,860         2,476         3,195         9,357
Provision for
income taxes             728           854           942         1,204         3,728
Net income             1,099         1,006         1,534         1,991         5,629
Net income per
share                $  0.13       $  0.12       $  0.18       $  0.20       $  0.64
</TABLE>

The consolidated financial statements of the Company for all periods presented
include the results and balances of an acquisition accounted for as a 
pooling-of-interests.


                                       27
<PAGE>   29
ITEM 9.  CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND
         FINANCIAL DISCLOSURE.

         None.

                                    PART III
(ITEMS 10,11,12,13)

         In accordance with general instruction G(3) to Form 10-K, information
required by Part III is incorporated by reference from the Company's definitive
Proxy Statement for its 1997 Annual Meeting of Stockholders to be filed,
pursuant to Regulation 14A, within 120 days after the end of the Company's
fiscal year ended September 30, 1996.


                                       28
<PAGE>   30
                                     PART IV

ITEM 14. EXHIBITS, FINANCIAL STATEMENT SCHEDULES AND REPORTS ON FORM 8-K

         The financial statements and schedules filed as part of this Report are
listed in the following Index to Financial Statements and Schedules. The
exhibits filed as part of this Report are listed in the accompanying Index to
Exhibits.

(a)      The following documents are filed as a part of this Report:

         1. Consolidated Financial Statements. The following Consolidated
         Financial Statements of the Company are filed as part of this report:

<TABLE>
<CAPTION>
                                                                   PAGE
                                                                   ----
<S>                                                                  <C>
         Report of Independent Accountants ...................       35
         Consolidated Balance Sheets -
         September 30, 1996 and 1995 .........................       36
         Consolidated Statements of Operations -
         Years Ended September 30, 1996, 1995 and 1994 .......       37
         Consolidated Statements of Cash Flows -
         Years Ended September 30, 1996, 1995 and 1994 .......       38
         Consolidated Statements of Stockholders' Equity -
         Years Ended September 30, 1996, 1995 and 1994 .......       39
         Notes to Consolidated Financial Statements ..........       40
</TABLE>

         2. Financial Statement Schedules. The following financial
         statement schedules of Project Software & Development, Inc.
         for the Years Ended September 30, 1996, 1995 and 1994 are
         filed as part of this Report and should be read in
         conjunction with the Consolidated Financial Statements of
         the Company.

         SCHEDULE                                                   PAGE
         --------                                                   ----
         II    Valuation and Qualifying Accounts.........            56

         Schedules not listed above have been omitted because they are not
         applicable or are not required, or the information required to be set
         forth therein is included in the Consolidated Financial Statements or
         Notes thereto.

         3. Exhibits.

         Exhibits 10.3 through 10.5 include the Company's compensatory plans or
         arrangements required to be filed as exhibits pursuant to Item 14(c) of
         Form 10-K.

                  3.  Instruments Defining the Rights of Security-Holders

                  3.1 Amended and Restated Articles of Organization of the
                  Company (included as Exhibit 3.3 to the Company's Registration
                  Statement on Form S-l, Registration


                                       29
<PAGE>   31
                  No. 33-76420, and incorporated herein by reference)

                  3.2 Restated By-Laws of the Company, as amended

         9.          Voting Trust Agreements

                  9.1 1996 Daniels Voting Trust Agreement dated August 19, 1996
                  among Susan H. Daniels, Robert L. Daniels and Robert L.
                  Daniels, as Trustee

                  10. Material Contracts

                  10.1 Underwriting Agreement, dated July 13, 1995, by and among
                  the Company, Robertson, Stephens & Company, L.P., Montgomery
                  Securities and First Albany Corporation, as representatives of
                  the several underwriters and certain shareholders of the
                  Company named in Schedule B thereto. (included as Exhibit 10.1
                  to the Company's Registration Statement on Form S-1,
                  Registration No.33-76420, and incorporated herein by
                  reference)

                  10.2 Forms of Lock-Up Agreements (included as Exhibit 10.4 to
                  the Company's Registration Statement on Form S-1, Registration
                  No.33-76420, and incorporated herein by reference)

                  10.3 1996 Executive Bonus Plan (included as Exhibit 10.1 to
                  the Company's Quarterly Report on Form 10-Q for the quarter
                  ended December 31, 1995, Commission File No. 0-23852 and
                  incorporated herein by reference)

                  10.5 Amended and Restated 1994 Incentive and Nonqualified
                  Stock Option Plan, as approved by the stockholders of the
                  Company by written consent dated April 15, 1994 (included as
                  Exhibit 10.16 to the Company's Registration Statement on Form
                  S-1, Registration No.33-76420, and incorporated herein by
                  reference)

                  10.6 1994 Employee Stock Purchase Plan, as amended

                  10.7 Agreement and Plan of Merger, dated as of March 1, 1996,
                  by and among the Company, Toolbox Acquisition Corp.,
                  Maintenance Automation Corporation, Johnson Controls, Inc.,
                  Eli G. Katz, Phyllis S. Katz, Mitchell B. Knecht, Heidi D.
                  Knecht, Nicholas E. Meola, Naomi R. Meola, Johnson Controls,
                  Inc. and Eli G. Katz, as agent (included


                                       30
<PAGE>   32
                  as Exhibit 10.4 to the Company's Quarterly Report on Form 10-Q
                  for the quarter ended March 31, 1996, File No. 0-23852, and
                  incorporated herein by reference)

                  10.8 Escrow Agreement, dated as of March 1, 1996, by and among
                  the Company, Toolbox Acquisition Corp., Maintenance Automation
                  Corporation, Johnson Controls, Inc., Eli G. Katz, Phyllis S.
                  Katz, Mitchell B. Knecht, Heidi D. Knecht, Nicholas E. Meola,
                  Naomi R. Meola, Johnson Controls, Inc. and Eli G. Katz, as
                  agent (included as Exhibit 10.5 to the Company's Quarterly
                  Report on Form 10-Q for the quarter ended March 31, 1996, File
                  No. 0-23852, and incorporated herein by reference)

                  10.9 Registration Rights Agreement, dated as of March 1, 1996,
                  by and among the Company, Toolbox Acquisition Corp.,
                  Maintenance Automation Corporation, Johnson Controls, Inc.,
                  Eli G. Katz, Phyllis S. Katz, Mitchell B. Knecht, Heidi D.
                  Knecht, Nicholas E. Meola, Naomi R. Meola, Johnson Controls,
                  Inc. and Eli G. Katz, as agent (included as Exhibit 10.6 to
                  the Company's Quarterly Report on Form 10-Q for the quarter
                  ended March 31, 1996, File No. 0-23852, and incorporated
                  herein by reference)

                  10.10 Directors and Officers Liability and Company
                  Reimbursement Policy for the Company issued by Lexington
                  Insurance Company for the period of March 18, 1996 through
                  March 18, 1997 (included as Exhibit 10.1 to the Company's
                  Quarterly Report on Form 10-Q for the quarter ended March 31,
                  1996, File No. 0-23852, and incorporated herein by reference)

                  10.11 Directors and Officers Liability and Company
                  Reimbursement Policy for the Company issued by Zurich
                  Insurance Company for the period of March 18, 1996 through
                  March 18, 1997 (included as Exhibit 10.2 to the Company's
                  Quarterly Report on Form 10-Q for the quarter ended March 31,
                  1996, File No. 0-23852, and incorporated herein by reference)

                  10.12 Form of PSDI 1994 Authorized Value Added Reseller
                  Agreement (included as Exhibit 10.22 to the Company's
                  Registration Statement on Form S-1, Registration No. 33-76420,
                  and incorporated herein by reference)


                                       31
<PAGE>   33
                  10.13 Reseller Agreement dated May 20, 1994 between the
                  Company and Oracle Corporation (included as Exhibit 10.12 to
                  the Company's Quarterly Report on Form 10-Q for the quarter
                  ended June 30,1994, Commission File No. 0-23852, and
                  incorporated herein by reference) 

                  10.14 Employee Separation Agreement dated as of July 31, 1996
                  between the Company and Dean F. Goodermote 

         11.        Statements re computation of per share earnings

                  11.1 Statement re computation of per share earnings 

         21.        Subsidiaries of the registrant

                  21.1 Subsidiaries of the Company

         23.        Consents of experts and counsel
                     
                  23.1 Consent of Coopers & Lybrand L.L.P.

         27.        Financial Data Schedule

                  27.1 Financial Data Schedule

         99.        Certain Factors

                  99. Certain Factors - Certain factors concerning the Company
                  dated December 27, 1996 concerning certain cautionary
                  statements of the Company to be taken into account in
                  conjunction with the consideration and review of the Company's
                  publicly-disseminated documents and oral statements (including
                  oral statements made by others on behalf of the Company) that
                  include forward-looking information. 

(b) Reports on Form 8-K

                  During the three months ended September 30, 1996, the Company
                  filed a current Report on Form 8-K dated August 19, 1996
                  which, in Item 5, described the restructuring of the Company's
                  management and certain additional actions, including By-Law
                  amendments, taken by vote of the Board of Directors. A copy of
                  the Company's By-Laws, as amended, was filed under Item 7.


                                       32
<PAGE>   34
         The Company will furnish a copy of any exhibit listed to requesting
stockholders upon payment of the Company's reasonable expense in furnishing
those materials.


                                       33
<PAGE>   35
                                   SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange
Act of 1934, the Registrant has duly caused this report to be signed on its
behalf by the undersigned, thereunto duly authorized.

Dated: December 27, 1996.

                                   PROJECT SOFTWARE & DEVELOPMENT, INC.

                                    By:   /s/ Paul D. Birch
                                       -----------------------------------
                                              Paul D. Birch
                                              Executive Vice President

Pursuant to the requirements of the Securities Exchange Act of 1934, this report
has been signed below by the following persons on behalf of the registrant and
in the capacities and on the dates indicated.
<TABLE>

<S>                                         <C>                                             <C> 
/s/ Dean F. Goodermote                      Chairman                                        December 27, 1996
- ------------------------------              of the Board 
Dean F. Goodermote                          

/s/ Paul D. Birch                           Executive Vice                                  December 27, 1996
- ------------------------------              President, Chief                                                           
Paul D. Birch                               Financial officer                                                         
                                            and Treasurer                                                             
                                            (Co-Principal Executive 
                                            officer,Principal Financial 
                                            and Accounting Officer)

/s/ Norman E. Drapeau,Jr                    Co-Principal                                    December 27, 1996
- ------------------------------              Executive officer 
Norman E. Drapeau Jr.                       


/s/ Robert L. Daniels                       Director                                        December 27, 1996
- ------------------------------
Robert L. Daniels


/s/ Charles S. Jones                        Director                                        December 27, 1996
- ------------------------------
Charles S. Jones


- ------------------------------              Director                                        December 27, 1996
Michael D. Marvin


- ------------------------------              Director                                        December 27, 1996
William G. Nelson
</TABLE>


                                       34
<PAGE>   36
                        REPORT OF INDEPENDENT ACCOUNTANTS

         We have audited the consolidated financial statements and the financial
statement schedule of Project Software & Development, Inc. and its subsidiaries
listed in the index on page 29 of this Form 10-K. These financial statements and
financial statement schedule are the responsibility of the Company's management.
Our responsibility is to express an opinion on these financial statements and
the financial statement schedule based on our audits.

         We conducted our audits in accordance with generally accepted auditing
standards. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatements. An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements. An audit also includes
assessing the accounting principles used and significant estimates made by
management, as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.

         In our opinion, the financial statements referred to above present
fairly, in all material respects, the consolidated financial position of Project
Software & Development, Inc. and its subsidiaries as of September 30, 1996 and
1995, and the consolidated results of their operations and their cash flows for
each of the three years in the period ended September 30, 1996 in conformity
with generally accepted accounting principles. In addition, in our opinion, the
financial statement schedule referred to above, when considered in relation to
the basic financial statements taken as a whole, present fairly, in all material
respects, the information required to be included therein.

                                                Coopers & Lybrand L.L.P.

Boston, Massachusetts 
November 8, 1996


                                       35
<PAGE>   37
                      PROJECT SOFTWARE & DEVELOPMENT, INC.
                           CONSOLIDATED BALANCE SHEETS


<TABLE>
<CAPTION>


                        ASSETS                                   SEPTEMBER 30,   SEPTEMBER 30,
                                                                 -------------   -------------
                                                                      1996           1995
                                                                      ----           ----
                                                                (IN THOUSANDS,EXCEPT SHARE DATA)
<S>                                                                 <C>            <C>    
Current assets:
    Cash and cash equivalents                                       $ 9,097        $ 9,346
    Marketable securities                                            36,798         36,025
    Accounts receivable, trade, less allowance
      for doubtful accounts of $1,954 in 1996 and
      $1,346 in 1995                                                 27,030         13,922
    Prepaid expenses                                                  1,410          1,267
    Other assets                                                        748            425
    Deferred income taxes                                               892            452
                                                                    -------        -------
        Total current assets                                         75,975         61,437
                                                                    -------        -------

 Property and equipment, net                                          4,174          2,391
 Computer software costs, net                                           787            789
 Goodwill, net                                                        1,832             --
 Deferred income taxes                                                  675            314
 Other assets                                                            33             29
                                                                    -------        -------
        Total assets                                                $83,476        $64,960
                                                                    =======        =======

                   LIABILITIES AND STOCKHOLDERS' EQUITY
 Current liabilities:
    Accounts payable                                                $ 8,384        $ 5,116
    Accrued compensation                                              5,007          3,714
    Income taxes payable                                                248            603
    Deferred income taxes                                                 5             --
    Deferred revenue                                                  9,042          6,601
    Line of credit                                                       --            325
    Leased equipment obligation                                          --             28
    Current maturities of long-term debt                                 --             67
                                                                    -------        -------
        Total current liabilities                                    22,686         16,454
                                                                    -------        -------

 Deferred income taxes                                                  168            277
 Deferred rent                                                           85            158
 Deferred revenue                                                       375            469
 Long-term debt, less current maturities included                        --             58


 Commitments and contingencies

 Preferred stock, $.01 par value;1,000,000 authorized,
  none issued and outstanding                                            --             --
 Common stock, $.01 par value;15,350,000 authorized;
  and outstanding 9,702,549 and 9,566,712 for 1996 and 1995,
  respectively                                                           97             96
 Additional paid-in capital                                          45,324         42,725
 Retained earnings                                                   14,538          4,492
 Cumulative translation adjustment                                       49            159
 Net unrealized gain on marketable securities                           154             72
                                                                    -------        -------
        Total stockholders' equity                                   60,162         47,544
                                                                    -------        -------

        Total liabilities and stockholders' equity                  $83,476        $64,960
                                                                    =======        =======
</TABLE>


               The accompanying notes are an integral part of the
                       consolidated financial statements.


                                       36
<PAGE>   38
                      PROJECT SOFTWARE & DEVELOPMENT, INC.
                      CONSOLIDATED STATEMENTS OF OPERATIONS

<TABLE>
<CAPTION>
                                                                   YEAR ENDED SEPTEMBER 30,
                                                     ----------------------------------------------------
                                                         1996                1995                1994
                                                     ------------         -----------         -----------
                                                       (IN THOUSANDS, EXCEPT SHARE AND PER SHARE DATA)
<S>                                                  <C>                  <C>                 <C>        
Revenues:
    Software                                         $     43,382         $    30,054         $    19,780
    Support and services                                   29,947              20,318              16,973
                                                     ------------         -----------         -----------
             Total revenues                                73,329              50,372              36,753
                                                     ------------         -----------         -----------

Cost of revenues:
    Software                                                3,106               2,713               2,258
    Support and services                                   15,132              10,006               8,025
                                                     ------------         -----------         -----------
             Total cost of revenues                        18,238              12,719              10,283
                                                     ------------         -----------         -----------

Gross margin                                               55,091              37,653              26,470

Operating expenses:
    Sales and marketing                                    24,422              16,555              12,395
    Product development                                     7,653               6,639               4,753
    General and administrative                              7,445               6,021               4,620
    Merger expenses                                           965                  --                  --
                                                     ------------         -----------         -----------
             Total operating expenses                      40,485              29,215              21,768
                                                     ------------         -----------         -----------

Income from operations                                     14,606               8,438               4,702

    Interest income                                         1,971               1,104                 235
    Interest (expense)                                        (38)                (49)               (303)
    Other income (expense), net                               (42)               (136)                 11
                                                     ------------         -----------         -----------

Income before income taxes                                 16,497               9,357               4,645

Provision for income taxes                                  6,451               3,728               2,330
                                                     ------------         -----------         -----------

Net income                                           $     10,046         $     5,629         $     2,315
                                                     ============         ===========         ===========

Historical income per share                          $       1.00         $      0.64         $      0.33
                                                     ------------         -----------         -----------

Pro forma data:
     Historical provision for income taxes                     --                  --               2,330
     Pro forma - decrease to historical taxes                  --                  --                (286)
                                                     ------------         -----------         -----------

             Total taxes                                       --                  --               2,044
                                                     ------------         -----------         -----------

Pro forma net income                                           --                  --               2,601
                                                     ------------         -----------         ===========

Pro forma income per share                           $         --         $        --         $      0.37
                                                     ------------         -----------         -----------

Weighted number of common and
common equivalent shares                               10,051,908           8,845,746           6,942,422
                                                     ------------         -----------         -----------
</TABLE>


               The accompanying notes are an integral part of the
                       consolidated financial statements.


                                       37
<PAGE>   39
                       PROJECT SOFTWARE & DEVELOPMENT, INC
                      CONSOLIDATED STATEMENTS OF CASH FLOWS

<TABLE>
<CAPTION>

                                                                           YEAR ENDED SEPTEMBER 30,
                                                                 1996               1995             1994
                                                                 ----               ----             ----
<S>                                                           <C>               <C>               <C>     
    (IN THOUSANDS)
 Cash flows from operating activities:
    Net income                                                $  10,046         $   5,629         $  2,315
   Adjustments to reconcile net income to net
     cash provided by operating activities:
     Depreciation and amortization                                2,662             2,391            1,997
     Loss on sale and disposal of property
       and equipment                                                 17                42               11
     Amortization of discount on marketable securities              331               172               --
     Deferred rent                                                  (73)              (34)             (11)
     Deferred taxes                                                (908)             (735)             217
     Changes in operating assets and liabilities, 
       net of effect of acquisitions:
       Accounts receivable                                      (12,935)           (4,871)            (590)
       Prepaid expenses                                             (90)             (519)             (75)
       Other assets                                                 144                54              (35)
       Accounts payable                                           2,209             1,577              590
       Accrued compensation                                       1,361             2,522              516
       Income taxes payable                                        (347)             (227)             622
       Deferred revenue                                           2,374             2,613             (614)
                                                              ---------         ---------         --------
 Net cash provided by operating activities                        4,791             8,614            4,943
                                                              ---------         ---------         --------

 Cash flows from investing activities:
     Acquisitions of businesses, net of cash                     (1,837)               --               --
     Acquisitions of property and equipment                      (3,204)           (2,007)            (621)
     Proceeds from sale of property and equipment                     6                 5               37
     Additions to computer software costs                        (1,084)              (83)            (821)
     Purchases of marketable securities                        (191,574)         (148,609)              --
     Sales of marketable securities                             190,552           112,484               --
                                                              ---------         ---------         --------
Net cash used in investing activities                            (7,141)          (38,210)          (1,405)
                                                              ---------         ---------         --------

 Cash flows from financing activities:
     Payments on leased equipment                                   (29)             (413)            (176)
     (Payments)/Borrowings on line of credit, net                  (325)              244               (8)
     Payment of subordinated notes                                   --                --             (917)
     (Payments)/ Borrowings on long-term notes, net                (124)               35               43
     Repayment of shareholders                                       --                --             (143)
     Proceeds from issuance of common stock,
       net of issuance costs                                         --            23,552           11,470
     Proceeds from exercise of stock options
       including related tax benefit                              2,600               915               --
     Dividend distribution                                           --                --             (116)
                                                              ---------         ---------         --------
 Net cash provided by financing activities                        2,122            24,333           10,153
                                                              ---------         ---------         --------

 Effect of exchange rate changes on cash                            (21)                2              (25)
                                                              ---------         ---------         --------

 Net (decrease)/increase in cash and cash equivalents              (249)           (5,261)          13,666

 Cash and cash equivalents, beginning of year                     9,346            14,607              941
                                                              ---------         ---------         --------

 Cash and cash equivalents, end of year                       $   9,097         $   9,346         $ 14,607
                                                              =========         =========         ========
</TABLE>


                 The accompanying notes are an integral part of
                     the consolidated financial statements.


                                       38
<PAGE>   40
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

                 CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY
              FOR THE YEARS ENDED SEPTEMBER 30, 1996, 1995 AND 1994

<TABLE>
<CAPTION>
                                                                                                          Net
                                                                                                       Unrealized
                                        Common Stock        Additional    Accumulated    Cumulative    Gains on        Total
                                     Shares                   Paid-in       Earnings     Translation   Marketable   Stockholders
(in thousands, except share data)    Issued       Amount      Capital       (Deficit)    Adjustment    Securities      Equity
- -----------------------------------------------------------------------------------------------------------------------------------
<S>                                  <C>             <C>       <C>           <C>             <C>          <C>          <C>     
Balance at
    September 30, 1993 ..........    5,355,005       $54       $ 5,719       ($ 3,117)       ($ 28)                    $  2,628
  Adjustment for pooling
      of interests ..............      339,520         3            25           (335)                                     (307)
- -----------------------------------------------------------------------------------------------------------------------------------
  Balance restated ..............    5,694,525        57         5,744         (3,452)         (28)                       2,321
  Transactions of pooled
      company ...................       29,426         1           396                                                      397
  Issuance of common stock,
      net of issuance cost
      of $805 ...................    2,250,006        22        11,028                                                   11,050
  Exercise of warrants ..........      299,250         3         1,103                                                    1,106
  Net income ....................                                               2,315                                     2,315
  Translation adjustment ........                                                              137                          137
- -----------------------------------------------------------------------------------------------------------------------------------
Balance at
    September 30, 1994 ..........    8,273,207        83        18,271         (1,137)         109                       17,326
  Issuance of common stock,
      net of issuance cost
      of $470 ...................    1,207,500        12        23,540                                                   23,552
  Stock options exercised
      and related tax benefit,
      employee stock purchases...       86,005         1           914                                                      915
  Net income ....................                                               5,629                                     5,629
  Translation adjustment ........                                                               50                           50
  Net unrealized gain on
      marketable securities .....                                                                         $   72             72
- -----------------------------------------------------------------------------------------------------------------------------------
Balance at
    September 30, 1995 ..........    9,566,712        96        42,725          4,492          159            72         47,544
  Stock options exercised
      and related tax benefit,
      employee stock purchases...      135,837         1         2,599                                                    2,600
  Net income ....................                                              10,046                                    10,046
  Translation adjustment ........                                                             (110)                        (110)
  Net unrealized gain on
      marketable securities .....                                                                             82             82
- -----------------------------------------------------------------------------------------------------------------------------------
Balance at

    September 30, 1996 .......       9,702,549       $97       $45,324       $ 14,538        $  49        $  154       $ 60,162
- -----------------------------------------------------------------------------------------------------------------------------------
</TABLE>

               The accompanying notes are an integral part of the
                       consolidated financial statements.

                                       39
<PAGE>   41
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS



A.       SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES:

   Nature of Business

         The Company's primary business is the development, marketing, sales and
support of applications software used by business, government and other
organizations to improve the productivity of facilities, plants and production
equipment.

   Basis of Presentation

         The consolidated financial statements include the accounts of Project
Software & Development, Inc. ("PSDI") and its majority-owned subsidiaries
(collectively, the "Company"). All intercompany accounts and transactions have
been eliminated. The consolidated financial statements of the Company for all
periods presented in this report include the results and balances of an
acquisition accounted for as pooling-of-interests.

   Income per Share

         Income per share is computed for each period based upon the weighted
average number of common shares outstanding and dilutive common stock
equivalents (using the treasury stock method). For purposes of this calculation,
stock options are considered common stock equivalents in periods in which they
have a dilutive effect. All share and per share data has been restated to
account for businesses acquired as pooling of interests. 

         Pro forma adjustments to net income include an adjustment to exclude
the expense of the cumulative deferred tax provision required on termination of
S Corporation status. Fully diluted and primary income per share data are the
same for each period presented.

   Depreciation and Amortization

         Property and equipment are stated at cost. 

         Depreciation is computed over the estimated useful lives of the assets
as follows:

<TABLE>
<CAPTION>

                             Description                 Estimated Useful Life
                             -----------                 ---------------------
<S>                                                             <C>    
           Computer equipment............................       3 years
           Vehicles......................................       3 years
           Furniture and fixtures........................       5 years
</TABLE>

         Leasehold improvements are amortized on the straight-line method over
the shorter of their estimated useful life or term of the lease. Maintenance and
repairs are charged to expense as incurred and betterments are capitalized. Upon
retirement or sale, the cost of the assets disposed of and the related
accumulated depreciation are removed from the accounts and any resulting gain or
loss is included in the determination of net income.


                                       40
<PAGE>   42
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - CONTINUED

   Goodwill

     The excess cost over net assets of acquired companies is being
amortized over five years using the straight-line method of amortization.

   Computer Software Costs

     Computer software costs consist of internally developed and purchased or
licensed software. Development costs incurred in the research and development of
new software products and enhancements to existing products are expensed in the
period incurred unless they qualify for capitalization under Statement of
Financial Accounting Standards No. 86, "Accounting for the Cost of Computer
Software to Be Sold, Leased or Otherwise Marketed." These costs are amortized on
a straight-line basis over the estimated useful or market life of the software
(generally, one to three years). In fiscal 1996, the Company changed the
estimated useful life of its MAXIMO Enterprise product from three years to
fifteen months to accurately reflect the lifecycles for new releases of this
product. This change resulted in additional amortization expense of $565,000. In
fiscal 1995, the Company accelerated the amortization expense of its internally
developed software related to its P/X product, which resulted in $514,000 of
additional expense.

   Income Taxes

     As of October 1, 1981, PSDI elected to become a Subchapter S corporation
for federal income tax reporting purposes. Under this election, PSDI passed
through to its stockholders as individual taxpayers, on a pro rata basis, each
item of income (loss), deduction and tax credit. Accordingly, no federal income
tax provision was required for PSDI. In those states that did not recognize
Subchapter S status, state taxes were provided for and foreign taxes were
provided where appropriate. On October 1, 1993, PSDI terminated its status as a
Subchapter S corporation. (see Note B). 

     In 1993, the Company adopted Statement of Financial Accounting Standards 
No. 109, "Accounting for Income Taxes" (SFAS 109), which requires an asset and 
liability approach for accounting and reporting for income taxes. SFAS 109 
also requires a valuation allowance against net deferred tax assets if, based 
upon the available evidence, it is more likely than not that some or all of 
the deferred tax assets will not be realized. As permitted under SFAS 109, 
prior years' financial statements were not restated. The adoption of SFAS 109 
did not have a material impact on the Company's financial position or results 
of operations. 

     The Company has not provided for the U.S. income tax on earnings of its
foreign subsidiaries as it considers these earnings to be permanently
reinvested. At September 30, 1996, the undistributed earnings of foreign
subsidiaries were $1,219,000.


                                       41
<PAGE>   43
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - CONTINUED

   Revenue Recognition

     The Company licenses its software products upon contract execution and
shipment, provided that no significant vendor obligations remain outstanding and
collection of the resulting receivable is deemed probable. Insignificant vendor
obligations, if any, remaining after contract execution and shipment are
accounted for either by deferring a pro rata portion of revenue for the
remaining tasks or by accruing the costs related to the remaining obligations.

     The revenue from maintenance contracts is recognized ratably over the term
of the agreement, generally one year. Revenues from services and system
implementations are recognized as the services are performed. Revenue from
hardware sales is recognized upon shipment. To date, the Company's warranty and
product return expenses have been immaterial.

   Deferred Revenue

     Deferred revenue includes revenues from fixed fee license agreements with
payment terms greater than one year and maintenance contracts billed in advance.

   Foreign Currency

     Assets and liabilities are translated at current exchange rates at the
balance sheet dates. The translation adjustments made on translation of the
balance sheet are recorded as a separate component of stockholders' equity.
Revenues and expenses are translated into U.S. dollars at average exchange
rates. Foreign currency transaction gains and losses are included in determining
net income. The Company recorded losses of $142,000, $117,000 and $76,000 for
1996, 1995 and 1994, respectively.

   Cash and Cash Equivalents

     The Company considers all highly liquid instruments purchased with original
maturities of three months or less to be cash equivalents. Cash equivalents
consist primarily of money market funds, which are stated at cost, which
approximates market.

   Concentration of Credit Risk

     Financial instruments which potentially subject the Company to
concentration of credit risk consist primarily of temporary cash investments and
accounts receivables. 

     The Company restricts investment of temporary cash investments to financial
institutions with high credit standing. The Company has not experienced any
losses on these investments to date. Credit risk on trade receivables is
minimized as a result of the diverse nature of the Company's customer base. As
of September 30, 1995, the Company had a receivable due from the U.S.
Government, which represented 13% of the Company's accounts receivable balance.
The Company collected all amounts due on this receivable in the normal course of
business. The Company has not experienced significant losses related to accounts
receivable from


                                       42
<PAGE>   44
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - CONTINUED

individual customers or groups of customers in a particular industry or
geographic area. Due to these factors, no additional credit risk beyond amounts
provided for collection losses is believed inherent in the Company's accounts
receivable.

   Marketable Securities

     In 1994, the Company adopted Statement of Financial Accounting Standards
No. 115, "Accounting for Certain Investments in Debt and Equity Securities"
(SFAS 115). The Company's marketable securities are classified as
available-for-sale and are stated at their fair market value. The fair market
value of marketable securities was determined based on quoted market prices.
Unrealized gains and losses on securities classified as available-for-sale are
reported as a separate component of stockholder's equity.

   Accounting Standards

     In October 1995, the Financial Accounting Standards Board issued Statement
of Financial Accounting Standards ("SFAS") No. 123, "Accounting for Stock-Based
Compensation" for fiscal years beginning after December 15, 1995. SFAS No. 123
prescribes accounting and reporting standards for all stock-based compensation
plans, including employee stock options, restricted stock, and stock
appreciation rights. SFAS No. 123 does not require companies to change their
existing accounting for employee stock options under Accounting Principles Board
("APB") Opinion No. 25, "Accounting for Stock Issued to Employees" {the
intrinsic value method) but requires pro forma disclosures of what net income
and earnings per share would have been had the new fair value method been used.
The Company has elected to continue following present accounting rules under APB
Opinion No. 25 and will adopt the new disclosure provisions of SFAS No. 123
beginning in fiscal year 1997.

   Use of estimates

     The preparation of financial statements in conformity with generally
accepted accounting principles requires management to make estimates and
assumptions that affect the reported amounts of assets and liabilities and
disclosures of contingent assets and liabilities at the date of the financial
statements and the reported amounts of revenues and expenses during the
reporting period. Actual results could differ from those estimates.


                                       43
<PAGE>   45
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - CONTINUED

B.    INCOME TAXES:

     The components of income before income taxes and extraordinary item and the
historical related provision for income taxes consist of the following:

<TABLE>
<CAPTION>

                                             Year Ended September 30,
                                       --------------------------------------
  (in thousands)                         1996           1995           1994
                                       --------        -------        -------
<S>                                    <C>             <C>            <C>    
  Income before income taxes and
  extraordinary items:
  United States .................      $ 15,484        $ 8,240        $ 3,531
  Foreign .......................         1,013          1,117          1,114
                                       --------        -------        -------
                                       $ 16,497        $ 9,357        $ 4,645
                                       ========        =======        =======

                                                  (Liability Method)
                                       --------------------------------------
Current taxes:

      Federal ...................         5,291          3,146          1,188
      State .....................         1,075            765            317
      Foreign ...................           757            347            345
      Foreign withholding taxes..           233            206            266
                                       --------        -------        -------
                                       $  7,356        $ 4,464        $ 2,116
                                       --------        -------        -------

Deferred taxes:

      Federal ...................          (382)          (561)           233
      State .....................           (63)          (134)             4
      Foreign ...................          (460)           (41)           (23)
                                       --------        -------        -------

                                           (905)          (736)           214
                                       --------        -------        -------
         Total ..................      $  6,451        $ 3,728        $ 2,330
                                       ========        =======        =======
</TABLE>


The provision for income taxes on a pro forma basis is as follows:

<TABLE>
<CAPTION>

                                                               Year Ended September 30,
                                                               ------------------------
                                                                         1994
                                                                        -------
<S>                                                                     <C>    
Liability Method (in thousands)
Current taxes:
    Federal .............................................                 1,188
    State ...............................................                   317
    Foreign .............................................                   345
    Foreign withholding taxes ...........................                   266
                                                                        -------
                                                                        $ 2,116
                                                                        =======

Deferred taxes:
      Federal ...........................................                   (53)
      State .............................................                     4
      Foreign ...........................................                   (23)
                                                                            (72)
                                                                        -------
         Total ..........................................               $ 2,044
                                                                        =======
</TABLE>


                                       44
<PAGE>   46
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - CONTINUED

     The reconciliation of the Company's historical income tax provision to the
statutory federal tax rate is as follows:

<TABLE>
<CAPTION>
                                                  Year Ended September 30,
                                                  ------------------------

                                              1996          1995          1994
                                              ----          ----          ----
<S>                                           <C>           <C>           <C>  
Statutory federal tax rate ...........        35.0%         34.0%         34.0%
State taxes, net of federal tax       
benefit ..............................         4.3           5.0           4.6
Foreign withholding taxes ............         1.4           0.4           5.8
Utilization of net operating loss     
carryforwards ........................        (0.3)         (1.3)         (3.7)
Effect of termination of S            
corporation status ...................          --            --           6.2
Other ................................        (1.3)          1.7           3.3
                                              ----          ----          ----
                                              39.1%         39.8%         50.2%
                                              ====          ====          ====
</TABLE>


    The components of the historical deferred tax provision are:

<TABLE>
<CAPTION>
                                                       Year Ended September 30,
                                                       ------------------------                 
(in thousands)                                           1996             1995
                                                         ----             ----
<S>                                                      <C>              <C>   
Depreciation .................................           $  47            $ (69)
Allowance for Doubtful Accounts ..............            (283)            (188)
Software Capitalization ......................            (121)            (434)
Net Operating Losses .........................            (564)              --
Other ........................................              16              (80)
                                                         -----            -----
                                                         $(905)           $(771)
                                                         =====            =====
</TABLE>


                                       45
<PAGE>   47
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - CONTINUED

     The components of the deferred tax assets and liabilities are as follows:

<TABLE>
<CAPTION>
                                                        Year Ended September 30,
                                                        ------------------------
    (in thousands)                                        1996             1995
                                                        -------           -----
<S>                                                     <C>               <C>  
Deferred Tax Assets:
    Deferred Revenue .........................          $   112           $ 157
    Allowance for Doubtful Accounts ..........              633             350
    Accrued Vacation .........................              101              61
    Other ....................................              157             198
    Net Operating Loss Carryforwards .........              585             451
    Valuation Allowance ......................              (21)           (451)
                                                        -------           -----
                                                        $ 1,567           $ 766
                                                        =======           =====

Deferred Tax Liabilities:
    Software Capitalization ..................          $   141           $ 262
    Other Liabilities ........................               32              15
                                                        -------           -----
                                                        $   173           $ 277
                                                        -------           -----
    Net Deferred Tax Asset ...................          $ 1,394           $ 489
                                                        =======           =====
</TABLE>


     At September 30, 1996, the Company had approximately $397,000 of net
operating loss carryforwards and $94,000 of credit carryforwards in certain
foreign jurisdictions. The foreign net operating loss carryforwards have an
indefinite life. Domestic net operating loss carryforwards at September 30,
1996, were approximately $862,000 and will expire in the year 2011.

     The French tax authorities are examining the French income tax returns for
the fiscal years ended 1989 through 1991. The French tax authorities have
proposed an adjustment for which the Company is in disagreement and has
protested. Management does not believe that any additional tax liability for
such periods which might arise out of such examination would have a material
adverse effect on the results of operations or financial position of the
Company.

C.       ACQUISITIONS:

     On December 27, 1995, the Company acquired the shares of its Swedish
distributor, Planneringssystem och Datorer I Norden AB for the sum of $517,000.
In addition, the Company is obligated to pay the seller an earnout based on
revenue target achievement for the fiscal year ended September 30, 1996. The
total earnout at September 30, 1996 was $147,000. The transaction was accounted
for using the purchase method of accounting. The resulting goodwill is being
amortized on a straight-line basis over 5 years. This acquisition was deemed to
be immaterial for presentation of pro forma information.

     On March 1, 1996, the Company acquired certain assets and assumed specific
liabilities of the HIS department of debis Systemhaus Standard - Software -
Produkte GmbH for the sum of $646,000. In addition, the Company will pay an
earnout based on


                                       46
<PAGE>   48
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - CONTINUED

revenue target achievement for the twelve months ended December 31, 1996. The
earnout is estimated to be $260,000 at September 30, 1996. The transaction was
accounted for using the purchase method of accounting. The resulting goodwill is
being amortized on a straight-line basis over 5 years. This acquisition was
deemed to be immaterial for presentation of pro forma information.

     On March 1, 1996, the Company acquired the outstanding common stock of
Maintenance Automation Corporation ("MAC"), a developer of PC-based maintenance
management software, in exchange for the issuance of 368,946 shares of common
stock. The transaction has been accounted for as a pooling-of-interests. Costs
of the acquisition were $965,000. The Company's consolidated financial
statements for all periods presented have been restated to include MAC. MAC's
fiscal year for financial reporting purposes was changed from December 31 to
September 30 for the period ended September 30, 1995. MAC's results of
operations for the nine-month period ended September 30, 1995 and twelve-months
ended December 31, 1994 have been included in the Company's 1995 and 1994
results, respectively. Accordingly, MAC's operations for the months ended
October through and including December 1994 have not been included in the
Company's September 30, 1995 results. Revenues and net income for MAC for
October through and including December 1994 were $1,083,000 and $78,300,
respectively, and have been included in the Company's September 30, 1994
results.

   The following information shows revenue and net income of the separate
companies during the periods preceding the combination. Adjustments recorded to
conform the accounting policies of the companies were not material to the
consolidated financial statements.

<TABLE>
<CAPTION>

                                        Quarter
                                         Ended              Year Ended
                                       December             September 30,
                                          31,
                                       --------        ------------------------
    (in thousands)                       1995            1995            1994
                                       --------        --------        --------
<S>                                    <C>             <C>             <C>     
Revenue:
    PSDI .......................       $ 14,215        $ 46,293        $ 33,604
    MAC ........................          1,972           4,079           3,149
                                       --------        --------        --------
         Combined ..............       $ 16,187        $ 50,372        $ 36,753
                                       --------        --------        --------

Historical Net Income (loss):
      PSDI .....................       $  2,402        $  6,322        $  2,706
      MAC ......................           (275)           (693)           (391)
                                       --------        --------        --------
         Combined ..............       $  2,127        $  5,629        $  2,315
                                       --------        --------        --------
</TABLE>


                                       47
<PAGE>   49
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - CONTINUED

D.    LEASED EQUIPMENT OBLIGATION:

     The Company acquired computer equipment and vehicles under capital lease
agreements which expire at various dates through December 31, 1996. The
capitalized cost of the leased equipment and vehicles was $199,000 and $279,000
with related accumulated amortization of $183,000 and $239,000 at September 30,
1996 and 1995, respectively.

E.       MARKETABLE SECURITIES:

     Marketable equity and debt securities available for current operations are
classified in the balance sheet as current assets. It is the Company's intention
that all securities held at the balance sheet date will be sold within one year
based upon historical experience to date. Dividend and interest income,
including amortization of premium and discount arising at acquisition, are
included in other income. The unrealized holding gains and (losses) for the year
ended September 30, 1996 were $359,000 and $(275,000), respectively. The
unrealized holding gains and (losses) for the year ended September 30, 1995 were
$80,000 and $(8,000), respectively. As of September 30, 1996, all marketable
securities were classified as available for sale and include the following:

<TABLE>
<CAPTION>
                                                                           Fair
                                                     Amortized            Market
(in thousands)                                          Cost              Value
                                                      -------           -------
<S>                                                    <C>               <C>    
1996:
U.S. Government securities                             $17,000           $17,412
Tax exempt municipal securities                         19,267            19,186
Corporate debt securities                                  200               200
                                                       -------           -------
                                                       $36,467           $36,798
                                                       =======           =======
</TABLE>

<TABLE>
<CAPTION>
                                                                           Fair
                                                      Amortized           Market
(in thousands)                                           Cost             Value
                                                       -------           -------
<S>                                                    <C>               <C>    
1995:
U.S. Government securities                             $15,987           $16,116
Tax exempt municipal securities                         11,164            11,209
Corporate debt securities                                  200               200
Repurchase agreement                                     8,500             8,500
                                                       -------           -------
                                                       $35,851           $36,205
                                                       =======           =======
</TABLE>


                                       48
<PAGE>   50
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - CONTINUED

F.    PROPERTY AND EQUIPMENT:

     Property and equipment are stated at cost and consist of the following:

<TABLE>
<CAPTION>

                                                      Year Ended September 30,
                                                     --------------------------
(in thousands)                                         1996              1995
                                                     --------          --------
<S>                                                  <C>               <C>     
Computer equipment .........................         $  8,686          $  6,712
Vehicles ...................................              397               397
Furniture and fixtures .....................            3,372             2,317
Leasehold improvements .....................            1,980             1,907
                                                     --------          --------
                                                       14,435            11,333
Less accumulated depreciation and
amortization...............................           (10,261)           (8,942)
                                                     --------          --------
                                                     $  4,174          $  2,391
                                                     ========          ========
</TABLE>

      Depreciation and amortization expense was $1,459,000, $1,149,000 and
$866,000 for 1996, 1995 and 1994, respectively.

G.    GOODWILL

      The Company's excess of purchase cost over the fair value of net assets
purchased of businesses acquired was $2,100,000 for 1996. Amortization expense
was $268,000 for 1996. There were no businesses acquired in 1995 or 1994.

H.    ACCRUED COMPENSATION:

      A summary of accrued compensation consists of the following:

<TABLE>
<CAPTION>
                                                          Year Ended September
                                                                  30,
                                                         -----------------------
(in thousands)                                            1996             1995
                                                         ------           ------
<S>                                                      <C>              <C>   
Accrued bonus ................................           $1,778           $1,884
Accrued 401(k) Company contribution ..........              133              201

Accrued payroll ..............................              140               11
Accrued sales commissions ....................            2,547            1,333
Accrued vacation pay .........................              409              285
                                                         ------           ------
                                                         $5,007           $3,714
                                                         ======           ======
</TABLE>


I.   COMMITMENTS AND CONTINGENCIES:

     The Company leases its office facilities under operating lease agreements
which expire at various dates through September 30, 2006. The Company pays all
insurance, utilities, and pro rated


                                       49
<PAGE>   51
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

           NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - CONTINUED

portions of any increase in certain operating expenses and real estate taxes.
The Company has an option to extend the lease for its headquarters for two
successive five-year periods. Rent expense under these leases aggregated
$3,033,000, $2,649,000 and $2,662,000 for 1996, 1995 and 1994 respectively.
  
      The operating leases provide for minimum aggregate future rentals as of
September 30, 1996 as follows:

<TABLE>

           (in thousands)
<S>       <C>                                                   <C>   
          1997 ..........................                       $2,557
          1998 ..........................                        1,120
          1999 ..........................                          538
          2000 ..........................                          358
          2001 and thereafter ...........                        1,547
                                                                ------
                                                                $6,120
                                                                ======
</TABLE>

      At September 30, 1996, the Company is also obligated to pay $480,000 in
1997 under guaranteed royalty arrangements.

      The Company is not party to any legal proceedings the outcome of which, in
the opinion of management, would have a material adverse effect on the Company's
operations or financial condition.

J.       EMPLOYEE BENEFITS:

   Cash or Deferred Plan

      The PSDI Cash or Deferred Plan (the "Plan") is a defined contribution plan
available to substantially all of PSDI's domestic employees. The Plan was
established in 1988 under Section 401(a) of the Internal Revenue Code. Under the
Plan, employees may make voluntary contributions based on a percentage of their
pretax earnings.

      Effective January 1, 1993, the Plan was amended to provide for both a
guaranteed and a discretionary contribution made by PSDI. Amounts charged to
expense for this Plan in 1996, 1995 and 1994 were $40,000, $237,000, and
$107,000, respectively.

   Incentive and Nonqualified Stock Option Plan

      On March 10, 1994, the Board of Directors of the Company adopted the 1994
Incentive and Nonqualified Stock Option Plan (the "Option Plan") that provided
for the grant of 900,000 nonqualified and incentive stock options to directors
and employees. On January 25, 1996, the Board of Directors of the Company voted
to increase the number of shares of Common Stock that may be issued from 900,000
to 1,800,000. The exercise price of Incentive Options must be at least equal to
the fair market value on the date of grant. The exercise price of Nonqualified
Options must not be less than 85% of the fair market value on the date of grant.
These options vest in equal annual installments over periods of two to four
years, commencing on December 31, 1994.


                                       50
<PAGE>   52
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - CONTINUED

Stock option activity is summarized as follows:

<TABLE>
<CAPTION>
                                        Number of          
                                         Shares          Price Range
                                         ------          -----------
<S>                                    <C>             <C>     
1994
Granted                                  541,500         $ 5.67 - $ 6.33
Canceled                                  (8,100)        $ 5.67 - $ 6.33
Outstanding at September 30,                             
  1994                                   533,400         $ 5.67 - $ 6.33
Available for grant at
  September 30, 1994                     366,600

1995
Granted                                  303,750         $15.50 - $18.00
Canceled                                 (17,820)        $ 5.67 - $18.00
Exercised                                (75,200)        $ 5.67 - $ 6.33
Outstanding at September 30,                             
  1995                                   744,130         $ 5.67 - $18.00
Exercisable at September 30,
  1995                                    70,450         $ 5.67 - $ 6.33
Available for grant at
  September 30, 1995                      80,670

1996
Granted                                  322,850         $23.75 - $31.00
Canceled                                 (10,868)        $ 5.67 - $31.00
Exercised                               (126,708)        $ 5.67 - $18.00
Outstanding at September 30,                             
  1996                                  929,404          $ 5.67 - $31.00
Exercisable at September 30,
  1996                                  167,812          $ 5.67 - $18.00
Available for grant at
  September 30, 1996                    668,688
</TABLE>

Employee Stock Purchase Plan

      On March 10, 1994, the Board of Directors of the Company adopted the 1994
Employee Stock Purchase Plan that provides for a maximum issuance of 225,000
shares of Common Stock for purchase by eligible employees at 85% of the lower of
the fair market value of the Company's Common Stock on either the first or last
day of the annual offering period. No compensation expense is recorded in
connection with the plan. During fiscal year ended 1996, employees purchased
9,129 shares at a price of $14.73. During fiscal year ended 1995, employees
purchased 10,800 shares at a price of $5.81.


                                       51
<PAGE>   53
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - CONTINUED

K. STOCKHOLDERS' EQUITY:

   Preferred Stock

      On March 11, 1994, the issuance of up to 1,000,000 shares of preferred
stock, $0.01 par value was authorized. The Board of Directors has the authority
to issue the preferred stock in one or more series and to fix rights,
preferences, privileges and restrictions, including dividends, and the number of
shares constituting any series and the designation of such series.

   Stock Splits

      On March 11, 1994, the Company effected a 3.5-for-1 stock split of its
outstanding Common Stock and the authorized number of Common Stock was increased
to 15,350,000. On June 15, 1995, the Company's Board of Directors declared a
3-for-2 stock split in the form of a stock dividend, which was paid on July 6,
1995 to holders of a record on June 26, 1995. All share and per share data has
been restated to reflect these stock splits as though they had occurred at the
beginning of the initial period presented.

   Common Stock

      On April 28, 1994, the Company completed its initial public offering
("IPO") and sold 2,250,000 shares of Common Stock, receiving net proceeds of
approximately $11,000,000, after underwriting discounts and other expenses of
the offering. Simultaneously with the closing of the IPO, all outstanding
warrants were exercised for 299,250 shares of Common Stock. 

      On July 18, 1995, the Company completed a public offering of 1,207,500
shares of Common Stock at a price of $21.00 per share. The net proceeds of the
offering to the Company, after underwriting discounts and other expenses, were
approximately $23,550,000.

L. DEBT AND CREDIT AGREEMENTS:

      In March 1996, the Company extended its $5,000,000 unsecured line of
credit agreement with Chase Manhattan Bank, N.A. which will expire on March 31,
1997. There was no outstanding balance on this line of credit at September 30,
1996.

      PSDI UK Limited has a line of credit agreement authorized to a limit of
pounds sterling 200,000, payable upon demand with interest at the bank's base
rate plus 2 1/4%. The line of credit is collateralized by all business assets of
PSDI UK Limited. There was no outstanding balance on the PSDI UK Limited line of
credit at September 30, 1996 and 1995.

      During 1995, Maintenance Automation Corporation had a line of credit
agreement with a bank which provided for borrowings up to a maximum of $475,000
with interest payable at the prime rate plus 2%. The amounts outstanding on this
line of credit at September 30, 1995 was $325,000. The Company paid all
outstanding amounts


                                       52
<PAGE>   54
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - CONTINUED

due on this line in March 1996 and terminated this line of credit agreement.

M.    SUPPLEMENTAL CASH FLOW DISCLOSURES:

      Cash paid for interest and taxes were as follows:

<TABLE>
<CAPTION>

                                           Year Ended September 30,
                                     ------------------------------------
(in thousands)                       1996            1995            1994
                                     ----            ----            ----
<S>                                 <C>             <C>             <C>   
      Interest ...........          $   38          $   49          $  303
      Income taxes .......           6,175           3,393           1,141
</TABLE>

     During 1994, included in interest expense is $105,000 of prepayment penalty
related to the subordinated notes.

      Non-cash financing activities were as follows:

<TABLE>
<CAPTION>

                                                             Year Ended September 30,
                                                          ------------------------------
(in thousands)                                            1996         1995         1994
                                                          ----         ----         ----
<S>                                                     <C>            <C>         <C>   
              Capital lease obligations ..........      $    --        $395        $  402
              Warrants exercised in exchange for
                subordinated notes ...............           --          --         1,083
              Exercise of mandatorily redeemable
                warrants .........................           --          --            21
</TABLE>


      Acquisitions of businesses were as follows:

<TABLE>
<CAPTION>

                                                                                          
                                                     Year Ended September 30,
                                                ----------------------------------
(in thousands)                                  1996           1995           1994
                                                ----           ----           ----
<S>                                            <C>           <C>            <C>    
      Fair value of assets acquired ...        $2,729        $    --        $    --
      Fair value of liabilities assumed           892
                                               ------
      Net cash payments ...............        $1,837        $    --        $    --
                                               ------
</TABLE>


                                       53
<PAGE>   55
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - CONTINUED

N.    GEOGRAPHIC DATA AND MAJOR CUSTOMERS:

      A summary of the Company's operations by geographical area was as follows:

<TABLE>
<CAPTION>

                                              Year Ended September 30,
                                       ----------------------------------------
(in thousands)                           1996            1995            1994
                                       --------        --------        --------
<S>                                    <C>             <C>             <C>     
Revenues:
    The Americas
         US ....................       $ 43,595        $ 31,032        $ 22,177
         Canada ................          2,089           1,615           1,372
         Export sales ..........          3,091           2,307           1,452
         Intercompany revenues .          8,676           5,878           3,259
                                       --------        --------        --------
                                       $ 57,451        $ 40,832        $ 28,260

    Europe .....................         20,224          13,138           9,724
    Asia/Pacific ...............          4,330           2,280           2,028
    Consolidating eliminations..         (8,676)         (5,878)         (3,259)
                                       --------        --------        --------
                                       $ 73,329        $ 50,372        $ 36,753
                                       --------        --------        --------

Income (loss) from operations:
    US .........................         13,671           7,338           3,484
    Canada .....................             56             361             254
    Europe .....................            756             659             954
    Asia/Pacific ...............            147              19            (121)
    Consolidating eliminations .            (24)             61             131
                                       --------        --------        --------
                                        $14,606        $  8,438         $ 4,702
                                       --------        --------        --------

Cash and cash equivalents:
    US .........................          3,657           6,764          13,135
    Canada .....................            151             483             136
    Europe .....................          4,846           1,747             905
    Asia/Pacific ...............            443             352             431
                                       --------        --------        --------
                                       $  9,097        $  9,346        $ 14,607
                                       --------        --------        --------

Accounts receivable, net:
    US .........................         13,940           8,939           5,237
    Canada .....................            498             414             375
    Europe .....................         10,207           4,002           3,311
    Asia/Pacific ...............          2,385             567             413
                                       --------        --------        --------
                                       $ 27,030        $ 13,922        $  9,336
                                       --------        --------        --------

Identifiable assets:
    US .........................         60,979          56,593          22,388
    Canada .....................            662             922             532
    Europe .....................         18,828           6,398           4,866
    Asia/Pacific ...............          3,005           1,045             933
    Consolidated eliminations ..              2               2              (7)
                                       --------        --------        --------
                                       $ 83,476        $ 64,960        $ 28,712
                                       ========        ========        ========
</TABLE>


                                       54
<PAGE>   56
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

             NOTES TO CONSOLIDATED FINANCIAL STATEMENTS - CONTINUED

      The Company operates in one business segment: software business
applications. The Company has subsidiaries in foreign countries which sell the
Company's products and services in their respective geographic areas from which
the sales are made. Intercompany revenues primarily represent shipments of
software to international subsidiaries and are eliminated from consolidated
revenues. Income (loss) from operations excludes interest income, interest
expense, provision for income taxes and transaction gains and losses. 
    
    No single customer accounted for 10% or more of total revenues in the year 
ended September 30, 1996, 1995 and 1994.

O.     RELATED PARTY TRANSACTIONS:

      The Company leases its corporate headquarters pursuant to a 13 year lease
which expires on December 31, 1997, from a partnership in which the Founder and
Director of the Company has a 1.69% limited partnership interest. Rent payments
to the partnership for 1996, 1995 and 1994 totaled $1,650,000 $1,480,000 and
$1,661,000, respectively. The base rent payable under this lease currently is
substantially in excess of market rates. The Company believes that the base rent
payable under the lease represented a market rent at the time the lease was
established.

P.     COMPUTER SOFTWARE COSTS:

      Computer software costs consists of the following:

<TABLE>
<CAPTION>
                                                       Year Ended September 30,
                                                      --------------------------
(in thousands)                                          1996             1995
                                                      -------           -------
<S>                                                   <C>               <C>    
Purchased software .........................          $   480           $   301
Purchased and licensed software for 
development.................................              494               223
Internally developed software ..............            5,012             4,378
                                                      -------           -------
                                                        5,986             4,902
Less accumulated amortization ..............           (5,199)           (4,113)
                                                      -------           -------
                                           .          $   787           $   789
                                                      -------           -------
</TABLE>

Amortization expense for 1996, 1995 and 1994 was $1,078,000, $1,239,000 and
$1,130,000, respectively.


                                       55
<PAGE>   57
                      PROJECT SOFTWARE & DEVELOPMENT, INC.

                SCHEDULE II - VALUATION AND QUALIFYING ACCOUNTS
<TABLE>
<CAPTION>

                    COL. A                         COL. B                       COL. C                  COL. D        COL. E
                    ------                         ------          --------------------------------     ------        ------
                                                                              ADDITIONS
                                                                   --------------------------------     
                                                  BALANCE AT        CHARGED TO                                        BALANCE
                                                   BEGINNING         COSTS AND        CHARGED TO                      END OF
                                                   OF PERIOD          EXPENSES      OTHER ACCOUNTS    DEDUCTIONS      PERIOD
                                                  ----------          --------      --------------    ----------      ------
<S>                                               <C>               <C>                               <C>            <C>       
YEAR ENDED SEPTEMBER 30, 1996                     $1,346,000        $1,040,000                        $432,000       $1,954,000
    Allowance for doubtful accounts

YEAR ENDED SEPTEMBER 30, 1995
    Allowance for doubtful accounts               $  854,000        $1,409,000                        $917,000       $1,346,000

YEAR ENDED SEPTEMBER 30, 1994
    Allowance for doubtful accounts               $  430,000        $  802,000                        $378,000       $  854,000
</TABLE>


                                       56
<PAGE>   58
                                  EXHIBIT INDEX
<TABLE>
<CAPTION>

     EXHIBIT
     NO.          DESCRIPTION                                              PAGE
     ---          -----------                                              ----
<S>               <C>                                          
     3.1          Amended and Restated Articles of
                  Organization of the Company (included
                  as Exhibit 3.3 to the Company's Registration
                  Statement on Form S-1, Registration No.
                  33-76420, and incorporated herein
                  by reference)
     3.2          Restated By-Laws of the Company, as amended
     9.1          1996 Daniels Voting Trust Agreement dated
                  August 19, 1996 among Susan H. Daniels,
                  Robert L. Daniels and Robert L. Daniels, as
                  Trustee
    10.1          Underwriting Agreement, dated July 13, 1995,
                  by and among the Company, Robertson, Stephens &
                  Company, L.P., Montgomery Securities and First
                  Albany Corporation, as representatives of the
                  several underwriters and certain shareholders of
                  the Company named in Schedule B thereto.
                  (included as Exhibit 10.1 to the Company's
                  Registration Statement on Form S-1,
                  Registration No. 33-76420, and incorporated herein
                  by reference)
    10.2          Forms of Lock-Up Agreements (included as
                  Exhibit 10.4 to the Company's Registration
                  Statement on Form S-1, Registration
                  No. 33-76420, and incorporated herein by reference)
    10.3          1996 Executive Bonus Plan (included as
                  Exhibit 10.1 to the Company's Quarterly Report on Form 10-Q
                  for the quarter ended December 31, 1995, Commission File No.
                  0-23852 and incorporated herein by reference)
    10.5          Amended and Restated 1994 Incentive and
                  Nonqualified Stock Option Plan, as approved by the
                  stockholders of the Company by written consent
                  dated April 15, 1994 (included as Exhibit 10.16 to
                  the Company's Registration Statement on Form S-1,
                  Registration No. 33-76420, and incorporated herein
                  by reference)
    10.6          1994 Employee Stock Purchase Plan, as
                  amended
    10.7          Agreement and Plan of Merger, dated as of
                  March 1, 1996, by and among the Company, Toolbox
                  Acquisition Corp., Maintenance Automation
                  Corporation, Johnson Controls, Inc., Eli G. Katz,
                  Phyllis S. Katz, Mitchell B. Knecht, Heidi D.
                  Knecht, Nicholas E. Meola, Naomi R. Meola, Johnson
                  Controls, Inc. and Eli G. Katz, as agent (included
                  as Exhibit 10.4 to the Company's Quarterly Report
                  on Form 10-Q for the quarter ended March 31, 1996,
</TABLE>
<PAGE>   59
<TABLE>


<S>               <C>                                          
                  File No. 0-23852, and incorporated herein by
                  reference)
     10.8         Escrow Agreement, dated as of
                  March 1, 1996, by and among the Company, Toolbox
                  Acquisition Corp., Maintenance Automation
                  Corporation, Johnson Controls, Inc., Eli G. Katz,
                  Phyllis S. Katz, Mitchell B. Knecht, Heidi D.
                  Knecht, Nicholas E. Meola, Naomi R. Meola, Johnson
                  Controls, Inc. and Eli G. Katz, as agent (included
                  as Exhibit 10.5 to the Company's Quarterly Report
                  on Form 10-Q for the quarter ended March 31, 1996,
                  File No. 0-23852, and incorporated herein by
                  reference)
     10.9         Registration Rights Agreement, dated as of
                  March 1, 1996, by and among the Company,
                  Toolbox Acquisition Corp., Maintenance Automation
                  Corporation, Johnson Controls, Inc., Eli G. Katz,
                  Phyllis S. Katz, Mitchell B. Knecht, Heidi D.
                  Knecht, Nicholas E. Meola, Naomi R. Meola, Johnson
                  Controls, Inc. and Eli G. Katz, as agent (included
                  as Exhibit 10.6 to the Company's Quarterly Report
                  on Form 10-Q for the quarter ended March 31, 1996,
                  File No. 0-23852, and incorporated herein by
                  reference)
    10.10         Directors and Officers Liability and
                  Company Reimbursement Policy for the Company
                  issued by Lexington Insurance Company for the
                  period of March 18, 1996 through March 18, 1997
                  (included as Exhibit 10.1 to the Company's
                  Quarterly Report on Form 10-Q for the quarter
                  ended March 31, 1996, File No. 0-23852, and
                  incorporated herein by reference)
    10.11         Directors and Officers Liability and
                  Company Reimbursement Policy for the Company
                  issued by Zurich Insurance Company for the period
                  of March 18, 1996 through March 18, 1997 (included
                  as Exhibit 10.2 to the Company's Quarterly Report
                  on Form 10-Q for the quarter ended March 31, 1996,
                  File No. 0-23852, and incorporated herein by
                  reference)
    10.12         Form of PSDI 1994 Authorized Value Added
                  Reseller Agreement (included as Exhibit 10.22 to
                  the Company's Registration Statement on Form S-1,
                  Registration No. 33-76420, and incorporated herein
                  by reference)
    10.13         Reseller Agreement dated May 20, 1994 between the Company and
                  Oracle Corporation (included as Exhibit 10.12 to the Company's
                  Quarterly Report on Form 10-Q for the quarter ended June
                  30, 1994, Commission File No. 0-23852, and incorporated herein
                  by reference)
    10.14         Employee Separation Agreement dated as of July 31, 1996 
                  between the Company and Dean F. Goodermote
</TABLE>
<PAGE>   60
<TABLE>


<S>               <C>                                          
    11.1          Statement re computation of per share
                  earnings
    21.1          Subsidiaries of the Company
    23.1          Consent of Coopers & Lybrand L.L.P.
    27.1          Financial Data Schedule
    99.           Certain Factors
</TABLE>



<PAGE>   1
                                                                     Exhibit 3.2

                                     BY-LAWS
                                     -------
                                       of
                      PROJECT SOFTWARE & DEVELOPMENT, INC.
                      ------------------------------------


                                    ARTICLE I
                                    ---------
                            Articles of Organization
                            ------------------------

     The name and purposes of the Corporation shall be as set forth in the
Articles of Organization. These By-Laws, the powers of the Corporation and its
Directors and Stockholders, and all matters concerning the conduct and
regulation of the business of the Corporation, shall be subject to such
provisions in regard thereto, if any, as are set forth in the Articles of
Organization. All references in these By-Laws to the Articles of Organization
shall be construed to mean the Articles of Organization of the Corporation as
from time to time amended or restated.

                                   ARTICLE II
                                   ----------
                                   Fiscal Year
                                   -----------

     Except as from time to time otherwise determined by the Directors, the
fiscal year of the Corporation shall begin on the first day of October in each
year and end on the last day of September next following.

                                   ARTICLE III
                                   -----------
                            Meetings of Stockholders
                            ------------------------

     Section 3.1. Annual Meetings.
     -----------  ---------------

     The annual meeting of Stockholders shall be held on the second Tuesday in
February of each year (or if that be a legal holiday in the place where the
meeting is to be held, on the next succeeding full business day) at 10:00 a.m.
unless a different hour is fixed by the Board of Directors or the President. The
purposes for which the annual meeting is to be held, in addition to those
prescribed by law, by the Articles of Organization or these By-Laws, may be
specified by the Board of Directors or the President. If no annual meeting has
been held on the date fixed above, or by adjournment therefrom, a special
meeting in lieu thereof may be held and any action taken at such special meeting
shall have the same force and effect as if taken at the annual meeting.

     Notwithstanding any other provision in these By-Laws, the Board of
Directors may change the date, time and location of any annual or special
meeting of the Stockholders (other than a special meeting called upon the
written application of Stockholders (a "Meeting Requested by Stockholders"))
prior to the time for such meeting, including, without limitation, by


<PAGE>   2



postponing or deferring the date of any such annual or special meeting (other
than a Meeting Requested by Stockholders) previously called or by cancelling any
special meeting previously called (other than a Meeting Requested by
Stockholders).

     Section 3.2. Special Meetings.
     -----------  ----------------

     (a) Subject to the rights of the holders of any class or series of
preferred stock of the Corporation, special meetings of the Stockholders
entitled to vote may be called by the Board of Directors or the Chairman of the
Board of Directors or the President.

     (b) If the Corporation shall not have a class of voting stock registered
under the Securities Exchange Act of 1934, as amended, special meetings of the
Stockholders entitled to vote shall be called by the Clerk, or in case of the
death, absence, incapacity or refusal of the Clerk, by any other officer, upon
written application of one or more Stockholders who are entitled to vote and who
hold at least ten percent (10%) in interest of the capital stock entitled to
vote at the meeting.

     (c) If the Corporation shall have a class of voting stock registered under
the Securities Exchange Act of 1934, as amended, special meetings of the
Stockholders entitled to vote shall be called by the Clerk, or in case of the
death, absence, incapacity or refusal of the Clerk, by any other officer, upon
written application of one or more Stockholders who are entitled to vote and who
hold at least eighty percent (80%) in interest of the capital stock entitled to
vote at the meeting.

     Section 3.3. Place of Meetings.
     -----------  -----------------

     All meetings of the Stockholders shall be held at the principal office of
the Corporation in Massachusetts, unless a different place within Massachusetts
or, if permitted by the Articles of Organization, elsewhere within the United
States is designated by the President or by a majority of the Directors acting
by vote or by written instrument or instruments signed by them. Any adjourned
session of any meeting of the Stockholders shall be held at such place within
Massachusetts or, if permitted by the Articles of Organization, elsewhere within
the United States as is designated in the vote of adjournment.

     Section 3.4. Notice of Meetings.
     -----------  ------------------

     A written notice of the place, date and hour of all meetings of
Stockholders stating the purposes of the meeting shall be given at least ten
(10) days before the meeting to each Stockholder entitled to vote thereat and to
each Stockholder who is otherwise entitled by law, the Articles of Organization
or these By-Laws to such notice, by leaving such notice with him or at his
residence or usual place of business, or by mailing it, postage prepaid, and
addressed to such Stockholder at his address as it appears in the records of the
Corporation. Such notice shall be given by the Clerk, or in case of the death,
absence, incapacity, or refusal of the Clerk, by any other officer or by a


                                    
<PAGE>   3



person designated either by the Clerk, by the person or persons calling the
meeting or by the Board of Directors. If notice is given by mail, such notice
shall be deemed given when dispatched. If notice is not given by mail and is
given by leaving such notice at the Stockholder's residence or usual place of
business, it shall be deemed given when so left. Whenever notice of a meeting is
required to be given to a Stockholder under any provision of law, of the
Articles of Organization, or of these By-laws, a written waiver thereof,
executed before or after the meeting by such Stockholder or his attorney
thereunto authorized, and filed with the records of the meeting, shall be deemed
equivalent to such notice. Every Stockholder who is present at a meeting
(whether in person or by proxy) shall be deemed to have waived notice thereof. A
waiver of notice of any meeting need not specify the purposes of such meeting.

     Section 3.5. Notice of Stockholder Business at a Meeting of the
     -----------  --------------------------------------------------
                  Stockholders.
                  ------------

     The following provisions of this Section 3.5 shall apply to the conduct of
business at any meeting of the Stockholders. (As used in this Section 3.5, the
term annual meeting shall include a special meeting in lieu of an annual
meeting.)

     (a) At any meeting of the Stockholders, only such business shall be
conducted as shall have been brought before the meeting (i) pursuant to the
Corporation's notice of meeting, (ii) by or at the direction of the Board of
Directors or (iii) by any Stockholder of the Corporation who is a Stockholder of
record at the time of giving of the notice provided for in paragraph (b) of this
Section 3.5, who is entitled to vote at such meeting and who complies with the
notice procedures set forth in paragraph (b) of this Section 3.5.

     (b) For business to be properly brought before any meeting of the
Stockholders by a Stockholder pursuant to clause (iii) of paragraph (a) of this
Section 3.5, the Stockholder must have given timely notice thereof in writing to
the Clerk of the Corporation. To be timely, a Stockholder's notice must be
delivered to or mailed to and received at the principal executive offices of the
Corporation (i) in the case of an annual meeting, not less than sixty (60) days
prior to the date specified in Section 3.1 above for such annual meeting,
regardless of any postponements, deferrals or adjournments of that meeting to a
later date; provided, however, that if a special meeting in lieu of annual
meeting of stockholders is to be held on a date prior to the date specified in
Section 3.1 above, and if less than seventy (70) days' notice or prior public
disclosure of the date of such special meeting in lieu of annual meeting is
given or made, notice by the Stockholder to be timely must be so delivered or
received not later than the close of business on the tenth (10th) day following
the earlier of the date on which notice of the date of such special meeting in
lieu of annual meeting was mailed or the day on which public disclosure was made
of the date


                                       -3-

<PAGE>   4



of such special meeting in lieu of annual meeting; and (ii) in the case of a
special meeting (other than a special meeting in lieu of an annual meeting), not
later than the tenth (1Oth) day following the earlier of the day on which notice
of the date of the scheduled meeting was mailed or the day on which public
disclosure was made of the date of the scheduled meeting. A Stockholder's notice
to the Clerk shall set forth as to each matter the Stockholder proposes to bring
before the meeting (w) a brief description of the business desired to be brought
before the meeting and the reasons for conducting such business at the meeting,
(x) the name and address, as they appear on the Corporation's books, of the
Stockholder proposing such business, the name and address of the beneficial
owner, if any, on whose behalf the proposal is made, and the name and address of
any other Stockholders or beneficial owners known by such Stockholder to be
supporting such proposal, (y) the class and number of shares of the Corporation
which are owned beneficially and of record by such Stockholder of record, by the
beneficial owner, if any, on whose behalf the proposal is made and by any other
Stockholders or beneficial owners known by such Stockholder to be supporting
such proposal, and (z) any material interest of such Stockholder of record
and/or of the beneficial owner, if any, on whose behalf the proposal is made, in
such proposed business and any material interest of any other Stockholders or
beneficial owners known by such Stockholder to be supporting such proposal in
such proposed business, to the extent known by such Stockholder.

     (c) Notwithstanding anything in these By-Laws to the contrary, no business
shall be conducted at a meeting except in accordance with the procedures set
forth in this By-Law. The person presiding at the meeting shall, if the facts
warrant, determine that business was not properly brought before the meeting and
in accordance with the procedures prescribed by these By-Laws, and if he should
so determine, he shall so declare at the meeting and any such business not
properly brought before the meeting shall not be transacted. Notwithstanding the
foregoing provisions of this By-Law, a Stockholder shall also comply with all
applicable requirements of the Securities Exchange Act of 1934, as amended (or
any successor provision), and the rules and regulations thereunder with respect
to the matters set forth in this By-Law.

     (d) This provision shall not prevent the consideration and approval or
disapproval at the meeting of reports of officers, Directors and committees of
the Board of Directors, but, in connection with such reports, no new business
shall be acted upon at such meeting unless properly brought before the meeting
as herein provided.



                                       -4-

<PAGE>   5



     Section 3.6. Quorum.
     -----------  ------

     At any meeting of the Stockholders, a quorum shall consist of a majority in
interest of all stock issued and outstanding and entitled to vote at the
meeting; except that if two or more classes or series of stock are outstanding
and entitled to vote on any matter as separate classes or series, then in case
of each such class or series a quorum for that matter shall consist of a
majority in interest of all stock of that class or series issued, outstanding
and entitled to vote, except when a larger quorum is required by law, by the
Articles of Organization or by these By-Laws. Stock owned directly or indirectly
by the Corporation, if any, shall not be deemed outstanding for this purpose.
Any meeting of the Stockholders may be adjourned from time to time to any other
time and to any other place by a majority of the votes properly cast upon the
question, whether or not a quorum is present, and the meeting may be held as
adjourned without further notice. Any business which could have been transacted
at any meeting of the Stockholders as originally called may be transacted at any
adjournment thereof.

     Section 3.7. Action by Vote.
     -----------  --------------

     When a quorum is present at any meeting, a plurality of the votes properly
cast for election to any office shall elect to such office, and a majority of
the votes properly cast (or if there are two or more classes of stock entitled
to vote as separate classes, then in the case of each such class, a majority of
the stock of that class present or represented and entitled to vote and voting)
upon any question other than an election to an office shall decide the question,
except when a larger vote is required by law, by the Articles of Organization or
by these By-Laws. No ballot shall be required for any election unless requested
by a Stockholder present or represented at the meeting and entitled to vote in
the election. The Corporation shall not directly or indirectly vote any share of
its stock. Nothing in this section shall be construed to limit the right of the
Corporation to vote any shares of stock held directly or indirectly by it in a
fiduciary capacity.

     Section 3.8. Voting.
     -----------  ------

     Stockholders entitled to vote shall have one vote for each share of stock
entitled to vote held by them of record according to the records of the
Corporation and a proportionate vote for a fractional share, unless otherwise
provided or required by law, the Articles of Organization or these By-Laws. The
vote for each share of jointly-held stock shall be cast in accordance with the
decision of a majority of the Stockholders jointly holding said share.


                                       -5-

<PAGE>   6



     Section 3.9. Action by Consent.
     -----------  -----------------

     Any action required or permitted to be taken at any meeting of the
Stockholders may be taken without a meeting if all Stockholders entitled to vote
on the matter consent to the action in writing and the written consents are
filed with the records of the meetings of Stockholders. Such consents shall be
treated for all purposes as a vote at a meeting.

     Section 3.10. Proxies.
     ------------  -------

     Stockholders entitled to vote may vote either in person or by proxy in
writing dated not more than six (6) months before the meeting named therein,
which proxies shall be filed with the Clerk or other person responsible to
record the proceedings of the meeting before being voted. Unless otherwise
specifically limited by their terms, such proxies shall entitle the holders
thereof to vote at any adjournment of such meeting but shall not be valid after
the final adjournment of such meeting. Proxies need not be sealed or attested.
Notwithstanding the foregoing, a proxy coupled with an interest sufficient in
law to support an irrevocable power, including, without limitation, an interest
in the stock or in the Corporation generally, may be made irrevocable if it so
provides, need not specify the meeting to which it relates, and shall be valid
and enforceable until the interest terminates, or for such shorter period as may
be specified in the proxy. A proxy with respect to stock held in the name of two
or more persons shall be valid if executed by any one of them unless at or prior
to exercise of the proxy the Corporation receives a specific written notice to
the contrary from any one of them. A proxy purporting to be executed by or on
behalf of a Stockholder shall be deemed valid unless challenged at or prior to
its exercise and the burden of proving invalidity shall rest on the challenger.

     Section 3.11. Conduct of Business.
     ------------  -------------------

     The Chairman of the Board of Directors or his designee, or, if there is no
Chairman of the Board or such designee, then the President or his designee, or,
if the office of President shall be vacant, then a person appointed by a
majority of the Board of Directors, shall preside at any meeting of Stockholders
as the chairman of the meeting. In addition to his powers pursuant to Section
3.5(c), the person presiding at any meeting of Stockholders shall determine the
order of business and the procedures at the meeting, including such regulation
of the manner of voting and the conduct of discussion as seem to him in order.



                                       -6-

<PAGE>   7



                                   ARTICLE IV
                                   ----------
                                    Directors
                                    ---------

     Section 4.1. Powers.
     -----------  ------

     The business of the Corporation shall be managed by a Board of Directors
who shall have and may exercise all the powers of the Corporation except as
otherwise reserved to the Stockholders by law, by the Articles of Organization
or by these By-Laws. In the event of a vacancy in the Board of Directors, the
remaining Directors, except as otherwise provided by law, may exercise the
powers of the full Board until the vacancy is filled. Without limiting the
generality of the foregoing, the Board of Directors shall have the power, unless
otherwise provided by law, to purchase and to lease, pledge, mortgage and sell
all property of the Corporation (including to issue or sell the stock of the
Corporation) and to make such contracts and agreements as they deem
advantageous, to fix the price to be paid for or in connection with any property
or rights purchased, sold, or otherwise dealt with by the Corporation, to borrow
money, issue bonds, notes and other obligations of the Corporation, and to
secure payment thereof by mortgage or pledge of all or any part of the property
of the Corporation. The Board of Directors may determine the compensation of
Directors. The Board of Directors or such officer or committee as the Board of
Directors may designate, may determine the compensation and duties, in addition
to those prescribed by these By-Laws, of all officers, agents and employees of
the Corporation.

     Section 4.2. Enumeration, Election, and Term of Office.
     -----------  -----------------------------------------

     The Board of Directors, which shall be not less than three Directors, shall
be composed of such number as shall be fixed from time to time by vote of a
majority of the entire Board of Directors; provided, however, that no decrease
in the number comprising the entire Board of Directors made pursuant to this
Section 4.2 shall shorten the term of any incumbent director. The Board of
Directors shall be divided into three classes, as nearly equal in number as
possible. The Directors need not be stockholders. At each annual meeting of
stockholders, the successors to the class of directors whose term expires at
that meeting shall be elected to hold office for a term continuing until the
annual meeting held in the third year following the year of their election and
until their successors are duly elected and qualified or until their earlier
resignation, death or removal; provided, that in the event of failure to hold
such an annual meeting or to hold such election at such meeting, the election of
directors may be held at any special meeting of the stockholders called for that
purpose. Directors, except those appointed by the Board of Directors to fill
vacancies, shall be elected by a plurality vote of the stockholders, voting by
ballot either in person or by proxy. As used in these By-Laws, the expression
"entire Board of Directors" means the number of directors in office at a
particular time.


                                       -7-

<PAGE>   8




     Section 4.3. Nomination of Directors.
     -----------  -----------------------

     The following provisions of this Section 4.3 shall apply to the nomination
of persons for election to the Board of Directors at any meeting of
stockholders.

     (a)  Nominations of persons for election to the Board of Directors of the
          Corporation may be made (i) by or at the direction of the Board of
          Directors or (ii) by any Stockholder of the Corporation who is a
          Stockholder of record at the time of giving of notice provided for in
          paragraph (b) of this Section 4.3, who is entitled to vote for the
          election of Directors at the meeting and who complies with the notice
          procedures set forth in paragraph (b) of this Section 4.3.

     (b)  Nominations by Stockholders shall be made pursuant to timely notice in
          writing to the Clerk of the Corporation. To be timely, a Stockholder's
          notice shall be delivered to or mailed to and received at the
          principal executive offices of the Corporation, not less than sixty
          (60) days prior to the date specified in Section 3.1 above for the
          annual meeting, regardless of any postponements, deferrals or
          adjournments of that meeting to a later date; provided, however, that
          if a special meeting in lieu of annual meeting of stockholders is to
          be held on a date prior to the date specified in Section 3.1 above,
          and if less than seventy (70) days' notice or prior public disclosure
          of the date of such special meeting in lieu of annual meeting is given
          or made, notice by the Stockholder to be timely must be so delivered
          or received not later than the close of business on the tenth (10th)
          day following the earlier of the day on which notice of the date of
          such special meeting in lieu of annual meeting was mailed or the day
          on which public disclosure was made of the date of such special
          meeting in lieu of annual meeting. Such Stockholder's notice shall set
          forth (x) as to each person whom the Stockholder proposes to nominate
          for election or reelection as a Director all information relating to
          such person that is required to be disclosed in solicitations of
          proxies for election of directors, or is otherwise required, pursuant
          to Regulation 14A under the Securities Exchange Act of 1934, as
          amended, or pursuant to any other then existing statute, rule or
          regulation applicable thereto (including such person's written consent
          to being named in the proxy statement as a nominee and to serving as a
          Director if elected); (y) as to the Stockholder giving the notice (1)
          the name and address, as they appear on the Corporation's books, of
          such Stockholder and (2) the class and number of shares of the
          Corporation which are beneficially owned by such Stockholder and also
          which are owned of record


                                       -8-

<PAGE>   9



          by such Stockholder; and (Z) as to the beneficial owner, if any, on
          whose behalf the nomination is made, (1) the name and address of such
          person and (2) the class and number of shares of the Corporation which
          are beneficially owned by such person. The Corporation may require any
          proposed nominee to furnish such other information as may reasonably
          be required by the Corporation to determine the eligibility of such
          proposed nominee as a Director. At the request of the Board of
          Directors, any person nominated by the Board of Directors for election
          as a Director shall furnish to the Clerk of the Corporation that
          information required to be set forth in a Stockholder's notice of
          nomination which pertains to the nominee.

     (c)  No person shall be eligible to serve as a Director of the Corporation
          unless nominated in accordance with the procedures set forth in this
          By-Law. The person presiding at the meeting shall, if the facts
          warrant, determine that a nomination was not made in accordance with
          the procedures prescribed by these By-Laws, and if he should so
          determine, he shall so declare to the meeting and the defective
          nomination shall be disregarded. Notwithstanding the foregoing
          provisions of this By-Law, a Stockholder shall also comply with all
          applicable requirements of the Securities Exchange Act of 1934, as
          amended (or any successor provision), and the rules and regulations
          thereunder with respect to the matters set forth in this By-law.

     Section 4.4. Regular Meetings.
     -----------  ----------------

     Regular meetings of the Board of Directors may be held at such times and
places within or without The Commonwealth of Massachusetts as the Board of
Directors may fix from time to time and, when so fixed, no notice thereof need
be given, provided that any Director who is absent when such times and places
are fixed shall be given notice of the fixing of such times and places. The
first meeting of the Board of Directors following the annual meeting of the
Stockholders may be held without notice immediately after and at the same place
as the annual meeting of the Stockholders or the special meeting held in lieu
thereof. If in any year a meeting of the Board of Directors is not held at such
time and place, any action to be taken may be taken at any later meeting of the
Board of Directors with the same force and effect as if held or transacted at
such meeting.

     Section 4.5. Special Meetings.
     -----------  ----------------

     Special meetings of the Directors may be held at any time and at any place
designated in the call of the meeting, when called by the President or the
Treasurer or by one or more Directors, reasonable notice thereof being given to
each Director


                                       -9-

<PAGE>   10



by the Clerk or an Assistant Clerk, or by the officer or one of the Directors
calling the meeting.

     Section 4.6. Notice.
     -----------  ------

     It shall be reasonable and sufficient notice to a Director to send notice
by mail at least forty-eight (48) hours or by telegram or facsimile at least
twenty-four (24) hours before the meeting addressed to him at his usual or last
known business or residence address or to give notice to him in person or by
telephone at least twenty-four (24) hours before the meeting. Notice of a
meeting need not be given to any Director if a written waiver of notice,
executed by him before or after the meeting, is filed with the records of the
meeting, or to any Director who attends the meeting without protesting prior
thereto or at its commencement the lack of notice to him. Neither notice of a
meeting nor a waiver of a notice need specify the purposes of the meeting.

     Section 4.7. Quorum; Action at a Meeting.
     -----------  ---------------------------

     At any meeting of the Directors, a quorum for any election or for the
consideration of any question shall consist of a majority of the Directors then
in office. Whether or not a quorum is present any meeting may be adjourned from
time to time by a majority of the votes properly cast upon the question, and the
meeting may be held as adjourned without further notice. When a quorum is
present at any meeting, the votes of a majority of the Directors present shall
be requisite and sufficient for election to any office and shall decide any
question brought before such meeting, except in any case where a larger vote is
required by law, by the Articles of Organization or by these By-Laws.

     Section 4.8. Action by Consent.
     -----------  -----------------

     Any action required or permitted to be taken at any meeting of the
Directors may be taken without a meeting if all the Directors consent to the
action in writing and the written consents are filed with the records of the
meetings of the Directors. Such consent shall be treated for all purposes as a
vote of the Directors at a meeting.

     Section 4.9. Committees.
     -----------  ----------

     The Board of Directors, by vote of a majority of the Directors then in
office, may elect from its number an Executive Committee or other committees,
composed of such number of its members as it may from time to time determine
(but in any event not less than two), and may delegate thereto some or all of
its powers except those which by law, by the Articles of Organization, or by
these By-Laws may not be delegated. Except as the Board of Directors may
otherwise determine, any such committee may make rules for the conduct of its
business, but


                                      -10-

<PAGE>   11



unless otherwise provided by the Board of Directors or in such rules, its
business shall be conducted so far as possible in the same manner as is provided
by these By-Laws for the Board of Directors. All members of such committees
shall hold such offices at the pleasure of the Board of Directors. The Board of
Directors may abolish any such committee at any time. Any committee to which the
Board of Directors delegates any of its powers or duties shall keep records of
its meetings and shall upon request report its action to the Board of Directors.
The Board of Directors shall have power to rescind any action of any committee,
but no such rescission shall have retroactive effect.

     Section 4.10. Telephone Conference Meetings.
     ------------  -----------------------------

     Any member of the Board of Directors or any committee thereof may
participate in a meeting of such Board of Directors or committee thereof by
means of a conference telephone (or similar communications equipment) call, by
means of which all persons participating in the meeting can hear each other at
the same time, and participation by such means shall constitute presence in
person at a meeting.

                                    ARTICLE V
                                    --------- 
                               Officers and Agents
                               -------------------

     Section 5.1. Enumeration; Qualification.
     -----------  --------------------------

     The officers of the Corporation shall be a Chief Executive Officer, a
President, a Treasurer, a Clerk, and such other officers, if any, as the
incorporators at their initial meeting, or the Directors from time to time, may
in their discretion elect or appoint. The Corporation may also have such agents,
if any, as the incorporators at their initial meeting, or the Directors from
time to time, may in their discretion appoint. None of the officers of the
Corporation need be a resident of Massachusetts if the Corporation has a
resident agent appointed for the purpose of service of process. Any two or more
offices may be held by the same person. Any officer may be required by the
Directors to give bond for the faithful performance of his duties to the
Corporation in such amount and with such sureties as the Directors may
determine. The premiums for such bonds may be paid by the Corporation,

     Section 5.2. Powers.
     -----------  ------

     Subject to law, to the Articles of Organization and to the other provisions
of these By-Laws, each officer shall have, in addition to the duties and powers
herein set forth, such duties and powers as are commonly incident to his office
and such duties and powers as the Directors may from time to time designate.



                                      -11-

<PAGE>   12



     Section 5.3. Election.
     -----------  --------

     The President, the Treasurer and the Clerk shall be elected annually by the
Directors at their first meeting following the annual meeting of the
Stockholders or special meeting in lieu thereof. Other officers, if any, may be
elected or appointed by the Board of Directors at said meeting or at any other
time.

     Section 5.4. Tenure.
     -----------  ------

     Except as otherwise provided by law or by the Articles of Organization or
by these By-Laws, the President, the Treasurer and the Clerk shall hold office
until the first meeting of the Directors following the next annual meeting of
the Stockholders or special meeting in lieu thereof and until their respective
successors are chosen and qualified, and each other officer shall hold office
until the first meeting of the Directors following the next annual meeting of
the Stockholders and until their respective successors are chosen and qualified,
unless a different period shall have been specified by the terms of his election
or appointment, or in each case until he sooner dies, resigns, is removed, or
becomes disqualified. Each agent shall retain his authority at the pleasure of
the Directors.

     Section 5.5. Chairman and Vice Chairman of the Board.
     -----------  ---------------------------------------

     The Board of Directors may annually elect a Chairman and may annually elect
a Vice Chairman of the Board. Unless the Board of Directors otherwise provides,
the Chairman of the Board shall be the Chief Executive Officer of the
Corporation and shall preside, when present, at all meetings of the
Stockholders, of the Board of Directors, and of any committee of the Board of
Directors to which he shall have been elected.

     Section 5.6. Chief Executive Officer.
     -----------  -----------------------

     The Chief Executive Officer shall, subject to the direction of the Board of
Directors, have general supervision and control of the Corporation's business.

     Section 5.7. President and Vice President.
     -----------  ----------------------------

     The President shall have such powers and shall perform such duties as the
Board of Directors may from time to time designate and shall serve as the Chief
Executive Officer of the Corporation if there is no Chairman of the Board.
Unless otherwise provided by the Board of Directors, he shall preside, when
present, at all meetings of the Stockholders and of the Board of Directors if a
Chairman of the Board has not been elected or if the Chairman of the Board does
not attend such meetings.

     Any Vice President shall have such powers and shall perform such duties as
the Board of Directors or the Chief Executive Officer may from time to time
designate.


                                      -12-

<PAGE>   13




     Section 5.8. Treasurer and Assistant Treasurer.
     -----------  ---------------------------------

     The Treasurer shall, subject to the direction of the Board of Directors,
have general charge of the financial affairs of the Corporation and shall cause
to be kept accurate books of account. He shall have custody of all funds,
securities and valuable documents of the Corporation, except as the Board of
Directors may otherwise provide.

     Any Assistant Treasurer shall have such powers and perform such duties as
the Board of Directors or the Chief Executive Officer may from time to time
designate.

     Section 5.9. Clerk and Assistant Clerks.
     -----------  --------------------------

     The Clerk shall keep a record of the meetings of Stockholders. In the event
there is no Secretary or he is absent, the Clerk or an Assistant Clerk shall
keep a record of the meetings of the Board of Directors. In the absence of the
Clerk from any meeting of Stockholders, an Assistant Clerk if one be elected,
otherwise a Temporary Clerk designated by the person presiding at the meeting,
shall perform the duties of the Clerk.

     Section 5.10. Secretary.
     ------------  ---------

     The Secretary, if one be elected or appointed, shall keep a record of the
meetings of the Board of Directors. In the absence of the Secretary, the Clerk
and any Assistant Clerk, a Temporary Secretary shall be designated by the person
presiding at such meeting to perform the duties of the Secretary.

                                   ARTICLE VI
                                   ----------
                      Resignations, Removals and Vacancies
                      ------------------------------------

     Section 6.1. Resignations.
     -----------  ------------

     Any Director or officer may resign at any time by delivering his
resignation in writing to the President or the Clerk or to a meeting of the
Directors. Such resignation shall take effect at such time as is specified
therein, or if no such time is so specified then upon delivery thereof.

     Section 6.2. Removals.
     -----------  --------

     (a) At any meeting of the Stockholders called for the purpose any Director
may be removed from office with or without cause by the vote of a majority of
the shares issued, outstanding and entitled to vote in the election of
Directors. At any meeting of the Board of Directors any Director may be removed
from office for cause by vote of a majority of the Directors then in office. A
Director may be removed for cause only after a reasonable notice and opportunity
to be heard before the body proposing to remove him.



                                      -13-

<PAGE>   14



     (b) The Directors may remove any officer from office with or without cause
by vote of a majority of the Directors then in office. An officer may be removed
for cause only after a reasonable notice and opportunity to be heard before the
body proposing to remove him. The Directors may terminate or modify the
authority of any agent or employee.

     (c) Except as the Directors may otherwise determine, no Director or officer
who resigns or is removed shall have any right to any compensation as such
Director or officer for any period following his resignation or removal, or any
right to damages on account of such removal whether his compensation be by the
month or by the year or otherwise, provided, however, that the foregoing
provision shall not prevent such Director or officer from obtaining damages for
breach of any contract of employment legally binding upon the Corporation.

     Section 6.3. Vacancies.
     -----------  ---------

     Subject to the Articles of Organization, any vacancy in the Board of
Directors, including a vacancy resulting from an enlargement of the Board, may
be filled by vote of a majority of the Directors then in office or, in the
absence of such election by the Directors, by the Stockholders at a meeting
called for the purpose; provided, however, that, subject to the provisions of
Section 4.3 of these By-Laws, any vacancy resulting from action by the
Stockholders may be filled by the Stockholders at the same meeting at which such
action was taken by them.

     If the office of any officer becomes vacant, the Directors may elect or
appoint a successor by vote of a majority of the Directors present at the
meeting at which such election or appointment is made.

     Each such successor shall hold office for the unexpired term of his
predecessor and until his successor shall be elected or appointed and qualified,
or until he sooner dies, resigns, is removed or becomes disqualified.

                                   ARTICLE VII
                                   -----------
                                      Stock
                                      -----

     Section 7.1. Issue of Authorized Unissued Capital Stock.
     -----------  ------------------------------------------

     Any unissued capital stock from time to time authorized under the Articles
of Organization may be issued by vote of the Directors. No such stock shall be
issued unless the cash, so far as due, or the property, services or expenses for
which it was authorized to be issued, has been actually received by, or conveyed
or rendered to, the Corporation, or is in its possession as surplus.



                                      -14-

<PAGE>   15



     Section 7.2. Certificates of Stock.
     -----------  ---------------------

     Each Stockholder shall be entitled to a certificate in a form selected by
the Board of Directors stating the number and the class and the designation of
the series, if any, of the shares held by him, except that the Board of
Directors may provide by resolution that some or all of any or all classes and
series of shares of the Corporation shall be uncertificated shares, to the
extent permitted by law. Such certificate shall be signed by the President or a
Vice President and the Treasurer or an Assistant Treasurer. Such signatures may
be facsimiles if the certificate is signed by a transfer agent, or by a
registrar, other than a Director, officer or employee of the Corporation. In
case any officer who has signed or whose facsimile signature has been placed on
such certificate shall have ceased to be such officer before such certificate is
issued, it may be issued by the Corporation with the same effect as if he were
such officer at the time of its issue.

     Every certificate for shares of stock subject to any restriction on
transfer pursuant to the Articles of Organization, these By-Laws, or any
agreement to which the Corporation is a party shall have the restriction noted
conspicuously on the certificate and shall also set forth on the face or back
either the full text of the restriction or a statement of the existence of such
restriction and a statement that the Corporation will furnish a copy thereof to
the holder of such certificate upon written request and without charge. Every
certificate issued when the Corporation is authorized to issue more than one
class or series of stock shall set forth on its face or back either the full
text of the preferences, voting powers, qualifications and special and relative
rights of the shares of each class and series authorized to be issued or a
statement of the existence of such preferences, powers, qualifications, and
rights, and a statement that the Corporation will furnish a copy thereof to the
holder of such certificate upon written request and without charge.

     Section 7.3. Transfers.
     -----------  ---------

     Subject to the restrictions, if any, imposed by the Articles of
Organization, these By-Laws or any agreement to which the Corporation is a
party, shares of stock shall be transferred on the books of the Corporation only
by the surrender to the Corporation or its transfer agent of the certificate
representing such shares properly endorsed or accompanied by a written
assignment of such shares or by a written power of attorney to sell, assign or
transfer such shares, properly executed, with necessary transfer stamps affixed,
and with such proof that the endorsement, assignment or power of attorney is
genuine and effective as the Corporation or its transfer agent may reasonably
require. Except as may be otherwise required by law, the Corporation shall be
entitled to treat the record holder of stock as shown on its books as the owner
of such stock for all


                                      -15-

<PAGE>   16



purposes, including the payment of dividends and the right to vote with respect
thereto, regardless of any transfer, pledge or other disposition of such stock,
until the shares have been transferred on the books of the Corporation in
accordance with the requirements of these By-Laws. It shall be the duty of each
Stockholder to notify the Corporation of his post office address.

     Section 7.4. Lost, Mutilated or Destroyed Certificates.
     -----------  -----------------------------------------

     Except as otherwise provided by law, the Board of Directors may determine
the conditions upon which a new certificate of stock may be issued in place of
any certificate alleged to have been lost, mutilated, or destroyed. It may, in
its discretion, require the owner of a lost, mutilated or destroyed certificate,
or his legal representative, to give a bond, sufficient in its opinion, with or
without surety, to indemnify the Corporation against any loss or claim which may
arise by reason of the issue of a certificate in place of such lost, mutilated,
or destroyed stock certificate.

     Section 7.5. Transfer Agent and Registrar.
     -----------  ----------------------------

     The Board of Directors may appoint a transfer agent or a registrar or both
for its capital stock of any class or series thereof and require all
certificates for such stock to bear the signature or facsimile thereof of any
such transfer agent or registrar.

     Section 7.6. Setting Record Date and Closing Transfer Records.
     -----------  ------------------------------------------------

     The Board of Directors may fix in advance a time not more than sixty (60)
days before: (i) the date of any meeting of the Stockholders; or (ii) the date
for the payment of any dividend or the making of any distribution to
Stockholders; or (iii) the last day on which the consent or dissent of
Stockholders may be effectively expressed for any purpose, as the record date
for determining the Stockholders having the right to notice and to vote at such
meeting or any adjournment thereof, or the right to receive such dividend or
distribution, or the right to give such consent or dissent. If a record date is
set, only Stockholders of record on the record date shall have such right,
notwithstanding any transfer of stock on the books of the Corporation after the
record date. Without fixing such record date, the Board of Directors may close
the transfer records of the Corporation for all or any part of such sixty (60)
day period.

     If no record date is fixed and the transfer books are not closed, then the
record date for determining Stockholders having the right to notice of or to
vote at a meeting of Stockholders shall be at the close of business on the day
next preceding the day on which notice is given, and the record date for
determining Stockholders for any other purpose shall be at the close of


                                      -16-

<PAGE>   17



business on the day on which the Board of Directors acts with respect thereto.


                                  ARTICLE XIII
                                  ------------
                            Miscellaneous Provisions
                            ------------------------

     Section 8.1. Execution of Papers.
     -----------  -------------------

     All deeds, leases, transfers, contracts, licenses, bonds, notes, releases,
checks, drafts and other obligations authorized to be executed on behalf of the
Corporation shall be signed by the Chief Executive Officer, President or the
Treasurer except as the Directors may generally or in particular cases otherwise
determine.

     Section 8.2. Voting of Securities.
     -----------  --------------------

     Except as the Directors may generally or in particular cases otherwise
specify, the Chief Executive Officer, President or the Treasurer may on behalf
of the Corporation vote or take any other action with respect to shares of stock
or beneficial interest of any other corporation, or of any association, trust or
firm, of which any securities are held by this Corporation, and may appoint any
person or persons to act as proxy or attorney-in-fact for the Corporation, with
or without power of substitution, at any meeting thereof.

     Section 8.3. Corporate Seal.
     -----------  --------------

     The seal of the Corporation shall be a circular die with the name of the
Corporation, the word "Massachusetts" and the year of its incorporation cut or
engraved thereon, or shall be in such other form as the Board of Directors may
from time to time determine.

     Section 8.4. Corporate Records.
     -----------  -----------------

     The original, or attested copies, of the Articles of Organization, By-Laws
and records of all meetings of the incorporators and Stockholders, and the stock
and transfer records, which shall contain the names of all Stockholders and the
record address and the amount of stock held by each, shall be kept in
Massachusetts at the principal office of the Corporation, or at an office of its
transfer agent or of its Clerk or of its Resident Agent. Said copies and records
need not all be kept in the same office. They shall be available at all
reasonable times to the inspection of any Stockholder for any proper purpose but
not to secure a list of Stockholders or other information for the purpose of
selling said list or information or copies thereof or of using the same for a
purpose other than in the interest of the applicant, as a Stockholder, relative
to the affairs of the Corporation.



                                      -17-

<PAGE>   18



     Section 8.5. Evidence of Authority.
     -----------  ---------------------

     A certificate by the Clerk or Secretary or an Assistant or temporary Clerk
or Secretary as to any matter relative to the Articles of Organization, By-Laws,
records of the proceedings of the incorporators, Stockholders, Board of
Directors, or any committee of the Board of Directors, or stock and transfer
records or as to any action taken by any person or persons as an officer or
agent of the Corporation, shall as to all persons who rely thereon in good faith
be conclusive evidence of the matters so certified.

     Section 8.6. Right to Repurchase.
     -----------  -------------------

     Except as otherwise provided by law, the Articles of Organization or by
these By-Laws (including any amendments thereto), the Corporation, through its
Board of Directors, shall have the right and power to repurchase any of its
outstanding shares at such price and upon such terms as may be agreed upon
between the Corporation and the selling Stockholder(s), or the predecessor(s) in
interest thereof.

     Section 8.7. Dividends.
     -----------  ---------

     Unless otherwise required by the Massachusetts Business Corporation Law or
the Articles of Organization, the Board of Directors may declare and pay
dividends upon the shares of capital stock of the Corporation, which dividends
may be paid either in cash, securities of the Corporation or other property.

     Section 8.8. Ratification.
     -----------  ------------

     Any action taken on behalf of the Corporation by the Directors or any
officer or representative of the Corporation which requires authorization by the
Stockholders or the Directors of the Corporation shall be deemed to have been
authorized if subsequently ratified by the Stockholders entitled to vote or by
the Directors, as the case may be, at a meeting held in accordance with these
By-laws.

     Section 8.9. Reliance Upon Books, Records and Reports.
     -----------  ----------------------------------------

     Each Director or officer of the Corporation shall be entitled to rely on
information, opinions, reports or records, including financial statements, books
of account and other financial records, in each case presented by or prepared by
or under the supervision of (i) one or more officers or employees of the
Corporation whom the Director or officer reasonably believes to be reliable and
competent in the matters presented, (ii) counsel, public accountants or other
persons as to matters which the Director or officer reasonably believes to be
within such person's professional or expert competence, or (iii) in the case of
a Director, a duly constituted committee of the Board of Directors upon which he
does not serve, as to matters within its


                                      -18-

<PAGE>   19


delegated authority, which committee the Director reasonably believes to merit
confidence, but he shall not be considered to be acting in good faith if he has
knowledge concerning the matter in question that would cause such reliance to be
unwarranted. The fact that a Director or officer so performed his duties shall
be a complete defense to any claim asserted against him by reason of his being
or having been a Director or officer of the Corporation, except as expressly
provided by statute.

     Section 8.10. Control Share Acquisition.
     ------------  -------------------------

     Until such time as this section shall be repealed or these By-Laws shall be
amended to provide otherwise, including, without limitation, during any time
that the Corporation shall be an "issuing public corporation" as defined in
Chapter 110D of the Massachusetts General Laws, the provisions of Chapter 110D
of the Massachusetts General Laws shall not apply to "control share
acquisitions" of the Corporation within the meaning of said Chapter 110D.

                                   ARTICLE IX
                                   ----------
                                   Amendments
                                   ----------

     Except as otherwise provided in the Articles of Organization, these By-Laws
may be amended or repealed in whole or in part by the affirmative vote of the
holders of eighty percent (80%) of the shares of each class of the capital stock
at the time outstanding and entitled to vote at any annual or special meeting of
Stockholders, provided that notice of the substance of the proposed amendment is
stated in the notice of such meeting. If authorized by the Articles of
Organization, the Directors may make, amend or repeal the By-Laws, in whole or
in part, except with respect to any provision thereof which by law, the Articles
of Organization or the By-Laws required action by the Stockholders. Not later
than the time of giving notice of the meeting of Stockholders next following the
making, amending or repealing by the Directors of any By-Law, notice thereof
stating the substance of such change shall be given to all Stockholders entitled
to vote on amending the By-Laws. Any By-Law adopted, amended or repealed by the
Directors may be repealed, amended or reinstated by the affirmative vote of the
holders of eighty percent (80%) of the shares of each class of the capital stock
at the time outstanding and entitled to vote on amending the By-Laws.




                                      -19-




<PAGE>   1
                                                                     Exhibit 9.1

                       1996 DANIELS VOTING TRUST AGREEMENT
                       -----------------------------------


     THIS AGREEMENT made effective as of the 19th day of August, 1996, by and
among Susan H. Daniels ("SHD"), Robert L. Daniels ("RLD"; RLD and SHD being
hereinafter referred to from time to time collectively as the "Stockholders"),
and Robert L. Daniels, as trustee of the voting trust created by this voting
trust agreement (the "Trustee").

     WHEREAS, the Stockholders, among others, entered into a Voting Trust
Agreement dated April 29, 1994 (the "1994 Voting Trust Agreement"), which was
subsequently amended and restated by agreement dated as of December 1, 1995, and
was terminated as a result of RLD's resignation as Chairman and Chief Executive
Officer of Project Software & Development, Inc. (the "Corporation") on August
19, 1996; and

     WHEREAS, RLD and SHD own, beneficially, 1,097,629 and 1,091,129 shares of
the common stock, $.01 par value, of the Corporation, respectively, which were
subject to the terms of the 1994 Voting Trust, as amended and restated; and

     WHEREAS, the Stockholders desire to make said shares subject to this 1996
Daniels Voting Trust Agreement ("Agreement");

     NOW, THEREFORE, in consideration of the premises and the mutual covenants
herein contained and for other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the parties hereto agree as
follows:

     1.   NAME. The trust created by this Agreement shall be known as the 1996
Daniels Voting Trust.

     2.   Transfer of Stock to the Trustee.
          --------------------------------

     (a)  The RLD Shares and SHD Shares deposited in trust with the Trustee
under this Agreement, together with all other shares of capital stock of the
Corporation deposited from and after the date hereof with the Trustees under
this Agreement, whether pursuant to this Section 2(a) or by reason of the
payment of dividends by the corporation in capital stock of the Corporation, the
offering of subscription rights by the Corporation to the holders of its capital
stock, a reorganization or recapitalization of the Corporation or otherwise, are
hereinafter referred to as the "Restricted Securities." The Trustee shall hold
the Restricted Securities subject to the terms of this Agreement.

     (b)  All certificates for Restricted Securities transferred and delivered
to the Trustee pursuant to this Agreement shall be surrendered by the Trustee to
the Corporation and shall be cancelled on the books of the Corporation, and new
certificates therefor shall be issued by the Corporation to the Trustee in the
name of "Robert L. Daniels, as Trustee under the 1996 Daniels Voting Trust." All
certificates representing Restricted Securities issued to the Trustee under this
Agreement shall have endorsed thereon, in addition to any other legends thereon,
a legend in substantially the following form:






<PAGE>   2



     The securities represented by this certificate are subject to restrictions
     on voting and transfer set forth in a Voting Trust Agreement dated as of
     August 19, 1996 between Susan H. Daniels and Robert L. Daniels,
     individually and as Trustee.

     3.   Voting Trust Certificates.
          -------------------------

     (a)  Upon delivery to the Trustee by each Stockholder of the certificate
or certificates for their respective Restricted Securities, together with all
necessary instruments of transfer, such Stockholder shall be deemed to be the
beneficial owner of the number of Restricted Securities so deposited with the
Trustee (the "Beneficial Shares"), which beneficial ownership shall be evidenced
by a voting trust certificate or certificates (the "Voting Trust Certificates"),
and the Trustee shall issue and deliver or cause to be delivered to such
Stockholder a Voting Trust Certificate for the number of Restricted Securities
so deposited and transferred by such Stockholder. All such Voting Trust
Certificates shall be in substantially the form of Exhibit A hereto.

     (b)  Each registered holder of a Voting Trust Certificate shall be
entitled to receive copies of all notices of meetings, annual or period reports
to stockholders or other materials distributed by the Corporation generally to
the holders of any class of securities of which any outstanding shares
constitute Restricted Securities ("Stockholder Information"), and the Trustee
shall, upon his receipt from the Corporation of any Stockholder Information in
respect of Restricted Securities held subject to this Agreement, promptly mail
copies of such Stockholder Information to each such holder of a Voting Trust
Certificate at his or her address as shown on the books of the Trustee. Each
Stockholder acknowledges and agrees that the rights and powers of the Trustee
hereunder, including, without limitation, those rights and powers set forth in
Section 11 below, shall not be affected by any failure of the Trustee to comply
with the provisions of this subsection 3(b).

     4.   Provisions Regarding Transfer of Beneficial Shares.
          --------------------------------------------------

     (a)  During the term of this Agreement, neither Stockholder shall,
except as otherwise permitted by Section 4(b) and 4A below, sell, assign,
convey, pledge, encumber, hypothecate, subject to any call, option or agreement
to purchase or otherwise transfer any of the Beneficial Shares standing in his
or her name, or any interest therein, or agree or purport to do any of the
foregoing.

     (b)  Notwithstanding the foregoing, the following transactions shall not
be deemed to be prohibited by this Section 4 (each a "Permitted Transfer"):

          (i)  A transfer by either Stockholder made for estate planning
               purposes to a trust for the benefit of such Stockholder or of any
               member of his or her family or directly to any member of his or
               her family; PROVIDED, however, that any Beneficial Shares so
               transferred shall remain subject to this Voting Trust Agreement
               for as long as such Agreement remains in force.

          (ii) Subject to Section 4(d) below, a transfer of Beneficial Shares by
               either Stockholder in a BONA FIDE transfer for value to a third
               party unaffiliated with the transferor (a "Sale"), in which event
               the transferee shall hold the Beneficial Shares so transferred
               free of the Voting Trust created hereby and shall be entitled to
               receive from the Corporation a certificate registered in such
               name as the transferee shall designate. The Trustee hereby agrees
               to issue and deliver to the Corporation or its transfer agent
               such certificates and



                                       -2-

<PAGE>   3



               instructions and to take such other action as may be necessary on
               his part to effect the Sale and registration in the name of a
               permitted transferee pursuant to this subsection 4(b)(ii).

          (iii)A pledge of Beneficial Shares to a bank or other financial
               institution as collateral security for the obligations of either
               Stockholder under an arrangement with such bank or financial
               institution in which the Stockholder simultaneously establishes
               both put and call positions with respect to the Common Stock of
               the Corporation (a "Collateralized Collar") shall be deemed to
               constitute a Sale pursuant subsection 4(b)(ii) above. Upon
               receipt by the Trustee of written notice from the Stockholder
               that he or she intends to enter into a Collateralized Collar,
               setting forth the terms of such Collateralized Collar, such
               Stockholder shall be entitled to receive a certificate
               representing the pledged shares registered in such name as he or
               she shall designate and free of any restrictive legend (except as
               otherwise required by law). The bank or other financial
               institution, and any of its transferees, shall hold the pledged
               shares free of the Voting Trust and any other restrictions on
               transfer or voting of the pledged shares created by this
               agreement.

     (c)  It shall be a further condition to any transfer made pursuant to
subsection 4(b)(i) above that the transferee, if not already a party to this
Agreement, shall execute and deliver to the Trustee an instrument in form and
substance satisfactory to the Trustee evidencing the agreement of such
transferee to become a party to and be bound by this Agreement. SHD agrees, as a
further condition to any transfer made by her pursuant to subsection 4(b)(iii)
above, that to the extent that she has the power to direct the voting of any
shares of Common Stock held by any bank or other financial institution pursuant
to a Collateralized Collar she will direct that such shares be voted in
accordance with the written instructions of the Voting Trustee, provided, that
such bank or financial institution shall not have any obligation to determine
independently whether any such direction given by SHD is in conformity with any
instructions of the Voting Trustee.

     (d)  Notwithstanding the foregoing, and except as otherwise set forth in
subsection 4(e) and (f) below, the aggregate number of shares of Common Stock
transferred by SHD by Sale (including Beneficial Shares transferred pursuant to
subsection 4(b)(ii) or (iii) above) during any calendar quarter prior to the
termination or expiration of this Agreement shall not exceed the greater of (i)
27,500, or (ii) the aggregate number of shares of Common Stock transferred by
Sale by RLD or by any donee of RLD (including Beneficial Shares transferred
pursuant to subsection 4(b)(ii) or (iii) above) during such quarter (the
"Limitation Amount"). The Limitation Amount shall be adjusted for any stock
dividend, stock dividend, stock split, consolidation, reverse stock split,
consolidation, reclassification or other similar transaction effected by the
Corporation with respect to its Common Stock after the date hereof. Subject to
subsection 4(f) below, in the event that the number of Beneficial Shares
actually transferred by SHD pursuant to subsection 4(b)(ii) or (iii) above
during any calendar quarter is less than the Limitation Amount in respect of
such calendar quarter, then the unused balance of the Limitation Amount shall be
carried forward to the next calendar quarter and the Limitation Amount for such
subsequent calendar quarter shall be increased by the amount of such unused
balance. The limitation set forth in this paragraph (the "Volume Limitation")
shall terminate and be of no further force and effect upon the earlier to occur
of the following:

          (i)  If the Average Share Price, (as hereinafter defined), determined
               as of the last day of any of the eighteen-month periods beginning
               on January 1, 1996; July



                                       -3-

<PAGE>   4



               1, 1997; January 1, 1999; January 1, 2002; and July 1, 2003 and
               January 1, 2005 (each a "Measurement Period"), shall not have
               increased at a 10% compound annual rate in comparison to the
               Average Share Price determined as of the first day of such
               Measurement Period; or

          (ii) The fifth anniversary of the date hereof; PROVIDED, that

          (iii)in the event of the death of SHD prior to such fifth
               anniversary, the Volume Limitation shall (to the extent
               terminated pursuant to subsection 4(d)(i) above) be reinstated
               and, notwithstanding the provisions of such subsection, shall
               continue in force as to all SHD Shares then subject to this
               Agreement and the trust created hereby until the occurrence of
               such fifth anniversary.

For purposes of this paragraph, the "Average Share Price" determined as of any
date shall mean the average of the closing prices of the Common Stock, as
reported by the NASDAQ National Market, or by such other automated quotation
system or national or regional stock exchange on which the Common Stock is then
publicly traded, on each of the twenty (20) business days preceding such date
(adjusted as necessary to give effect to any stock split, reverse stock split,
stock dividend, recapitalization or other similar transaction affecting the
Common Stock occurring during the relevant Measurement Period).

     (e)  RLD agrees that, if, at any time prior to the fifth anniversary of
the date of this Agreement and thereafter during the lifetime of SHD, any public
offering of the Corporation's Common Stock that includes shares to be sold for
the account of selling stockholders (a "Secondary Offering") shall be effected
and if any shares shall be included in such Secondary Offering for the account
of RLD (whether constituting Beneficial Shares or not), then in such event RLD
will use his best efforts to cause to be included in the Secondary Offering such
number of the SHD Shares as SHD may request in writing within twenty (20) days
of the receipt from the Company of written notice that it intends to effect such
Secondary Offering (the "Registrable SHD Shares"). Unless all the Registrable
SHD shares are included in the Secondary Offering, the number of shares to be
included for the account of RLD in such Secondary Offering shall not exceed the
number of Registrable SHD shares or such lesser number of shares as is actually
included in the Secondary Offering for the account of SHD.

          The Stockholders acknowledge that they have been advised that their
sales of Common Stock may be required to be aggregated for purposes of the
volume limitations of Rule 144 promulgated by the Securities and Exchange
Commission pursuant to the Securities Act of 1933, as amended ("Rule 144"). Each
Stockholder agrees that he or she (i) will notify the other in writing prior to
any Sale of Common Stock (including any transfer of Beneficial Shares pursuant
to subsection 4(b)(ii) or (iii) above, and whether or not such Sales is subject
to Rule 144), and (ii) will not, without the prior written consent of the other,
effect any such Sale of Common Stock that would cause the aggregate number of
shares of Common Stock so transferred by such Stockholder during any three-month
period to exceed one-half of the aggregate number that would be permitted to be
sold by both Stockholders during such three-month period under Rule 144(e). The
Stockholders further acknowledge that they have been advised that each
collateralized option written by them in connection with the establishment of a
Collateralized Collar pursuant to subsection 4(b)(iii) above may be deemed to
constitute a separate sale of the underlying shares for purposes of the volume
limitations of Rule 144, and agree that each such option will be counted as a
separate Sale for purposes of the Limitation Amount referred to in subsection
4(d) above.



                                       -4-

<PAGE>   5




     (f)  In the event that during any calendar quarter the number of
Beneficial Shares transferred by SHD pursuant to subsection 4(b)(ii) and (iii)
above exceeds the number of Beneficial Shares transferred by RLD pursuant to
such subsection during such quarter (including, in each case, any Beneficial
Shares sold in a Secondary Offering), then on the first day of the calendar
quarter there shall automatically be released from the trust created hereby and
distributed to RLD in his own name a number of Beneficial Shares that is equal
to such excess.

     (g)  The Trustee shall keep a record of Voting Trust Certificates and
shall be entitled to rely conclusively upon said record as to the identity and
address of the holders of Voting Trust Certificates. The Trustee may treat the
registered holder of each Voting Trust Certificate as the owner thereof and of
the Beneficial Shares evidenced thereby for all purposes whatsoever, but the
Trustee shall not be required to deliver certificates for Restricted Securities
as required hereunder without the surrender of the corresponding Voting Trust
Certificates. In addition, the Trustee shall not be required to recognize any
transfer of any Voting Trust Certificate or Beneficial Share not made in
accordance with the provisions hereof unless the person claiming such ownership
shall produce indicia of title satisfactory to the Trustee and shall deposit
with the Trustee an indemnity satisfactory to the Trustee.

     (h)  If any Voting Trust Certificate is lost, stolen, mutilated, damaged
or destroyed, the Trustee shall issue a duplicate of such certificate upon
receipt of: (i) evidence of such fact satisfactory to him, (ii) an indemnity
satisfactory to him; (iii) the existing certificate, if mutilated or damaged;
and (iv) the Trustee's reasonable fees and expenses in connection with the
issuance of a replacement Voting Trust Certificate.

     4A   SALES OF BENEFICIAL SHARES IN CERTAIN CIRCUMSTANCES. Notwithstanding
          any other provision of this Agreement to the contrary, the parties
          hereto may sell their entire respective interests in the Beneficial
          Shares as follows:

          (A)  A sales of the entire interest of the Beneficial Shares approved
               by the Stockholders in connection with a tender or exchange offer
               for all the common shares of the Company (collectively a
               "Takeover");

          (B)  A Sale of the entire interest of the Beneficial Shares in
               connection with a Takeover by any party hereto for a price, which
               a Qualified Investment Bank has opined is fair from a financial
               point of view. A Qualified Investment Bank is any investment bank
               mutually acceptable to the parties hereto. The parties hereto
               agree not to unreasonably withhold their approval of any
               investment bank proposed by either of them; provided, however,
               that any party who wishes to sell his or her entire interest in
               Beneficial Shares at a price approved as fair by a Qualified
               Investment Bank shall be required to offer in writing to sell his
               or her entire interest in Beneficial Shares to the other party
               hereto (the "Offer") for a period of ten (10) business days at
               the price approved as fair by the Qualified Investment Bank or
               such higher price, if any, as may be offered in connection with
               the Takeover prior to acceptance of the Offer in writing (the
               "Buy-Out Option"). If the consideration offered in connection
               with any Takeover includes securities, the securities shall be
               valued for purposes of this Buy-Out Option by the Qualified
               Investment Bank as of the date of the Offer. The Offer shall be
               accepted only by a writing, delivered to the selling
               Stockholder's address for notice within the ten (10)



                                       -5-

<PAGE>   6



               business day period, unconditionally committing to consummate the
               purchase within thirty (30) days or less of the acceptance.

     5.   ASSENT TO AGREEMENT. Every person from time to time holding a Voting
Trust Certificate or Certificates, whether a Stockholder or one claiming through
or under a Stockholder, by the fact of such person's acceptance of such Voting
Trust Certificate or Certificates, shall be deemed to have assented and agreed
to all of the provisions of this Agreement.

     6.   Dividends.
          ---------

     (a)  Prior to the expiration or earlier termination of this Agreement,
the holders of Voting Trust Certificates shall be entitled to receive payments
equal to the cash dividends, if any, received by the Trustee from the
Corporation, ratably in proportion to their respective number of Beneficial
Shares then outstanding. In lieu of receiving such cash dividends and paying the
same to the holders of Voting Trust Certificates, the Trustee may instruct the
Corporation in writing to pay such cash dividends directly to the holders of
Voting Trust Certificates. Upon such instructions being given by the Trustee to
the Corporation, and unless explicitly limited or until revoked by the Trustee,
all liability of the Trustee with respect to such cash dividends shall
terminate. The Trustee may at any time revoke such instructions and by written
notice to the Corporation direct it to make dividend payments to the Trustee.
The Corporation shall not be liable to any holder of Voting Trust Certificates
or to any person claiming to be entitled to any such cash dividends by reason of
following ny written instructions of the Trustee.

     (b)  If any dividend in respect of Restricted Securities owned of record
by the Trustee is paid, in whole or in part, in capital stock of the
Corporation, then (i) the Trustee shall hold, subject to the terms of this
Agreement, the certificate or certificates for shares of such stock which are
received by him on account of such dividend; and (ii) the holder of each Voting
Trust Certificate shall be entitled to receive a Voting Trust Certificate issued
under this Agreement for the number of shares of capital stock received as such
dividend in respect of such holder's Beneficial Shares.

     (c)  Holders entitled to receive the dividends above shall be those
registered as holders of Voting Trust Certificates on the books of the Trustee
at the close of business on the record date fixed by the Corporation for
determining those holders of its capital stock entitled to receive such
dividends or, if the Corporation has fixed no such record date, then on the date
fixed by the Trustee for the purpose of determining the holders of Voting Trust
Certificates entitled to receive such payment or distribution, those registered
as such at the close of business on the date so fixed by the Trustee; PROVIDED,
that if no such record date is set by the Corporation or the Trustee, then in
such event the record date for determining shall be the close of business on the
day preceding such payment of distribution.

     7.   SUBSCRIPTION RIGHTS. In case any stock or other securities of the
Corporation are offered for subscription to the holders of Restricted Securities
deposited hereunder, the Trustee, promptly upon receipt of notice of such offer,
shall mail a copy thereof to each of the holders of Voting Trust Certificates.
Upon receipt by the Trustee of a request from any registered holder of a Voting
Trust Certificate or Certificates to subscribe on such holder's behalf,
accompanied by the sum of money required to pay for such stock or securities or
a promise to pay such sum, the Trustee shall make such subscription and payment,
or a promise to make payment, and instruct the Corporation to issue to the
Trustee certificates for such shares of securities so subscribed for in the name
of "Robert L. Daniels, as Trustee under the 1996 Daniels Voting Trust." Upon
receiving from the



                                       -6-

<PAGE>   7



Corporation the certificates for shares or securities so subscribed for, the
Trustee shall issue to such purchasing holder a Voting Trust Certificate in
respect thereof.

     8.   DISSOLUTION OF THE CORPORATION. In the event of the dissolution or
liquidation of the Corporation, whether voluntary or involuntary, or any other
return of capital to the holders of securities of the Corporation, the Trustee
shall receive the moneys, securities, rights or property to which the holders of
the Restricted Securities held hereunder are entitled, and shall distribute the
same among the registered holders of the Voting Trust Certificates ratably in
accordance with their respective number of Beneficial Shares then outstanding,
or the Trustee may in his discretion deposit such moneys, securities, rights or
property with any bank or trust company doing business in the United States,
with authority and instructions to distribute the same as above provided, and
upon such deposit all further obligations or liabilities of the Trustee in
respect of such moneys, securities, rights or property so deposited shall
terminate.

     9.   Reorganization or Recapitalization of the Corporation.
          -----------------------------------------------------
     
     (a)  In case the Corporation is merged into or consolidated with another
corporation or entity, or all or substantially all of the assets of the
Corporation are transferred to another corporation or entity, then in connection
with such merger, consolidation or transfer (i) the term "Corporation" for all
purposes of this Agreement shall be taken to include such successor corporation
or entity: (ii) the Trustee shall receive and hold under this Agreement any
stock of such successor corporation or entity which is received on account of
his ownership as Trustee hereunder of the Restricted Securities held hereunder
prior to such merger, consolidation or transfer; and (iii) the Trustee may, in
his discretion, substitute for voting Trust Certificates, new voting trust
certificates in appropriate form, and the terms "Common Stock" and "Restricted
Securities" as used herein shall be taken to include any shares of stock which
may be received by the Trustee in lieu of all or part of the shares of Common
Stock or the Restricted Securities, respectively.

     (b)  In the event that the Corporation shall effect a stock split,
reverse stock split, consolidation, reclassification or other similar
transaction in respect of any class of its capital stock constituting Restricted
Securities held by the Trustee hereunder, the Trustee shall issue to the holders
of Voting Trust Certificates additional or substitute Voting Trust Certificates
representing such number and class of Beneficial Shares as are issuable in
respect of such Restricted Securities by reason of such transaction; provided,
in the case of substitute Voting Trust Certificates, that there shall have been
surrendered to the Corporation for cancellation the original Voting Trust
Certificate of Certificates in respect of which such substitute Voting Trust
Certificates are to be issued. In the event that the Restricted Securities
include securities of more than one class or series, the Trustee may cause
Voting Trust Certificates designated as belonging to more than one class or
series to be issued to the holder of Beneficial Shares so that each such Voting
Trust Certificate corresponds to Restricted Securities of a particular class or
series.

     10.  ADDITIONS TO TRUST PROPERTY. From time to time the Trustee may, in
his discretion, receive additional certificates for Restricted Securities either
from a Stockbroker or from any other stockholder of the Corporation who becomes
a signatory hereto, and all such certificates shall be treated as if originally
transferred and deposited hereunder. Upon any such receipt of addition
certificates for Restricted Securities, the Trustee shall cause additional
Voting Trust Certificates representing beneficial interests in such Restricted
Securities to b issued to the beneficial owners of such Restricted Securities to
reflect the transfer and deposit of such Restricted Securities in trust
hereunder.



                                       -7-

<PAGE>   8




     11.  Rights and Powers of the Trustee: Death of Disability.
          -----------------------------------------------------

     (a)  The Trustee shall have full legal title to, and be the record owner
of, the Restricted Securities held hereunder. The Trustee may, but shall not be
obliged to, deposit any stock certificate representing Restricted Securities
with a bank, securities firm or other financial institution for safekeeping in
the name of the Trustee as record owner.

     (b)  Until the actual delivery to the holder of Voting Trust Certificates 
of stock certificates representing Restricted Securities issued in exchange
therefor, and until the surrender of the Voting Trust Certificates for
cancellation upon such delivery, the Trustee shall have the right, subject to
the provisions of this paragraph, (i) to exercise, in person or by his nominee
or proxy, all voting rights and powers in respect of all Restricted Securities
held hereunder, (ii) to take part in or consent to any corporate or
stockholders' action of any kind whatsoever, and (iii) to file applications
with, and otherwise deal with, any Federal or state regulatory agencies with
respect to all matters arising out of or relating to the Restricted Securities.
The right to vote shall include the right to vote in favor of, or against, or to
withhold any vote in respect of, any resolution or proposed action of any
character whatsoever which may be presented at any meeting or which may require
the consent of stockholders of the Corporation, as the Trustee, in his sole
discretion, shall deem appropriate.

     (c)  Notwithstanding the provisions of paragraph 11(b), in the event the
Corporation shall seek the approval of its shareholders for any proposal for a
merger, liquidation, dissolution or consolidation of the Corporation (the
"Proposed Transaction"), the power of the Trustee to vote the Restricted
Securities shall be subject to the following limitation..

          (i)  If both Stockholders agree, the Trustee shall vote all such
               securities with respect to the Proposed Transaction in accordance
               with such agreement;

          (ii) If the Stockholders do not agree and a Qualified Investment Bank
               has opined that the consideration offered in the Proposed
               Transaction is fair from a financial point of view, the Trustee
               shall vote the Restricted Securities in accordance with the
               directions of the Stockholders, in proportion to their beneficial
               ownership interests; provided, however, that the Stockholder
               choosing to support such Proposed Transaction shall be required
               to offer in writing to sell his or her entire interest in the
               Restricted Securities to the other Stockholders (the "Offer") for
               a period of ten (10) business days before the date on which such
               vote is to be taken at the consideration offered in the Proposed
               Transaction (the "Buy-Out Option"). If the consideration offered
               includes securities, the securities shall be valued for purposes
               of this Buy-Out Option by the Qualified Investment Bank as of the
               date of the Offer. The Offer shall be accepted only be a writing,
               delivered to the selling Stockholder's address for notice within
               the ten (10) business day period, unconditionally committing to
               consummate the purchase within thirty (30) days or less of the
               acceptance.

     (d)  In the event that the Trustee should die or suffer a Disability
during the term of this Agreement, his executor (in case of death) or legal
representative (in case of Disability) shall serve as Trustee hereunder. The
term "Disability" shall mean, for purposes of this Agreement, (i) the
adjudication of the Trustee by a court of competent jurisdiction as an
incompetent, or (ii) the imposition by a court of competent jurisdiction of a
conservatorship over the affairs of the Trustee.



                                       -8-

<PAGE>   9




     12.  Compensation of the Trustee.
          ---------------------------

     (a)  The Trustee shall serve without compensation. The Trustee and each
of his agents shall be reimbursed by the owners of the Beneficial Shares ratably
according to the respective number of Beneficial Shares then outstanding for all
out-of-pocket expenses reasonably incurred by him or any of them in the
performance of his or their respective duties under this Agreement.

     (b)  Nothing contained herein shall disqualify or incapacitate the
Trustee from serving the Corporation or any of its subsidiaries as an officer,
director or agent acting in any other capacity, holding any shares of any class
of stock in the Corporation or any such subsidiary, becoming a creditor of the
Corporation or any such subsidiary, or in any other way dealing with or
receiving compensation from the Corporation or any such subsidiary, becoming a
creditor of the Corporation or any such subsidiary, or in any other way dealing
with or receiving compensation from the Corporation or any such subsidiary.

     13.  Standard of Liability
          ---------------------

     (a)  The Trustee hereunder shall not under any circumstances or in any
event be held liable (as stockholder, Trustee or otherwise) or accountable out
of his personal assets by reason of any error of judgment or mistake of fact or
law or other mistake, if such Trustee was acting in good faith, or in reliance
on the opinion of qualified legal counsel (who may be counsel for the
Corporation) selected in good faith, nor shall the Trustee be held liable by
reason of the act or omission of any agent, proxy, attorney, co-trustee, or
person to whom he may reasonably delegate his powers hereunder; PROVIDED, that
where any provision of this Agreement by its terms applies equally to RLD and to
SHD, nothing in the preceding sentence shall be deemed to authorize the Trustee
to interpret or apply such provision in an inconsistent manner where the
interests of RLD and SHD, respectively, are concerned.

     (b)  Without limiting the generality of the foregoing, each Stockholder
acknowledges that he or she has been advised that he or she individually will be
responsible for filing any reports required pursuant to Section 16 of the
Securities Exchange Act of 1934 ("Section 16") in respect of his or her
beneficial ownership of Restricted Securities and acknowledges and agrees that
the Trustee in his capacity as such shall have no duty or responsibility with
respect to compliance by either Stockholder with Section 16 or with any other
requirements of federal or state securities law relating to beneficial ownership
or transfer of any Restricted Securities or Beneficial Shares.

     (c)  In no event shall the Trustee have any liability whatsoever, whether 
arising in contract, in tort or otherwise, to any Stockholder, holder of a
Voting Trust Certificate or other person arising out of any vote or consent
lawfully cast or given by him, or withheld by him, in respect of any Voting
Stock held subject to this Agreement.

     14.  CERTIFICATE OF TRUSTEE. Any certificate in writing executed by the
Trustee setting forth the existence of any fact the existence of which is
necessary to authorize the execution of any instrument or the taking of any
action by the Trustee, or setting forth any other facts in relation to the trust
created hereby, shall, as to all persons acting in good faith in reliance
thereon, be conclusive evidence of the truth of the statements made in such
certificate and of the existence of the facts therein stated to exist.




                                       -9-

<PAGE>   10



     15.  AMENDMENTS. This Agreement may be amended only by a written instrument
signed by (i) all of the registered holders of Voting Trust Certificates then
outstanding, and (ii) the Trustee. Any amendment shall be sent to all holders of
Voting Trust Certificates by the Trustee.

     16.  SALE AND TRANSFER OF RESTRICTED SECURITIES. Except pursuant to a
Permitted Transfer, the Trustee shall not sell, hypothecate, pledge, assign or
otherwise transfer legal title to any Restricted Securities held hereunder.

     17.  Term and Termination: Distribution of Trust Property; Provisions for
          --------------------------------------------------------------------
          Voting.
          ------

     (a)  The Restricted Securities held pursuant to this Agreement shall be
released from the trust created hereby and distributed to the Stockholders upon
the satisfaction of certain conditions, as follows:

          (i)  Upon the expiration or termination of this Agreement and the
               trust created hereby pursuant to subsection 17(d) or (e) below,
               all Restricted Securities shall be distributed to the registered
               holders of the Voting Trust Certificates representing such
               Restricted Securities, and each such holder shall be entitled to
               receive from the Corporation a certificate representing such
               Restricted Securities registered in the name of such holder.

          (ii) Notwithstanding the foregoing, the Trustee shall make no
               distribution pursuant to Section 17(a)(i) to SHD or to any
               transferee of SHD in a transfer pursuant to subsection 4(b)(i)
               above unless there shall have been delivered to RLD in his
               individual capacity the irrevocable proxy and transfer
               restriction agreement of SHD or of such transferee in the form
               attached hereto as Exhibit A (each a "Proxy").

     (b)  Following the expiration or termination of this Agreement and the
delivery to RLD of the foregoing Proxy or Proxies, SHD and any transferee of SHD
(other than an Unrestricted Transferee, as defined in subsection 17(b)(i) below)
(each a "Restricted Transferee"), shall be entitled to sell, assign, convey,
pledge, encumber, hypothecate, subject to any call, option or agreement to
purchase or otherwise transfer any Restricted Securities or any interest
therein, on the following conditions:

          (i)  SHD and any Restricted Transferee may transfer Restricted
               Securities free of the Proxy and any other restrictions set forth
               in this Agreement, on the condition that any such transfer shall
               be made in a transaction and to a person permitted by subsection
               4(b)(ii) or (iii) above (each an "Unrestricted Transferee").
               Without limiting the generality of the foregoing sentence, the
               term "Unrestricted Transferee" shall also include a transferee
               unaffiliated with SHD who purchases Restricted Securities for
               value in a BONA FIDE transaction with a bank or financial
               institution which is selling such Restricted Securities pursuant
               to the exercise of its rights as a secured party with respect to
               Restricted Securities pledged to it as collateral security in a
               transaction effected in compliance with subsection 17(b)(ii)
               below. The Corporation will issue, or will cause its transfer
               agent to issue, a certificate or certificates representing the
               Restricted Securities so transferred registered in the name of
               such Unrestricted Transferee free of the restrictions set forth
               herein and the



                                      -10-

<PAGE>   11



               legend referred to in subsection 17(c) below, PROVIDED that (i)
               the Transferee effecting such transfer shall have certified to
               the Corporation in writing that the condition set forth in the
               preceding sentence has been met, and (ii) any certificate issued
               to SHD or such Restricted Transferee to represent the balance of
               any Restricted Securities not so transferred shall remain subject
               to the Proxy and bear the legend set forth in subsection 17(c)
               below.

          (ii) SHD and any Restricted Transferee may transfer Restricted
               Securities in a transaction not meeting the conditions set forth
               in subsection 17(b)(i) above only on the condition that the
               transferee of SHD or such Restricted Transferee shall have
               delivered to RLD a Proxy and transfer restriction agreement in
               the form attached hereto as Exhibit B (and shall be deemed to be
               a "Restricted Transferee" for purposes of this Agreement).

     (c)  Any certificate representing restricted Securities issued to SHD or
any Restricted Transferee of SHD shall have endorsed thereon, in addition to any
other required legends, a legend in substantially the following form:

     The securities represented by this certificate are subject to restrictions
     on transfer and upon voting set forth in an Irrevocable Proxy dated
     ___________, 199_, delivered by the original holder of this certificate.

     (d)  This Agreement and the trust created hereby shall expire upon the
soonest to occur of (i) the written agreement of all holders of outstanding
Voting Trust Certificates and the Trustee, or (ii) the fifth anniversary of the
date hereof.

     (e)  In addition, this Agreement and the trust created hereby, and the
restrictions on voting and transfer provided in subsections 17(b) and (c) above
(as evidenced by any Proxy delivered to RLD hereunder or otherwise), shall
terminate and be of no further force and effect upon the earliest to occur of
the following:

          (i)  when RLD shall cease to be the beneficial owner of at least
               920,000 shares of Common Stock or when SHD and any Restricted
               Transferees of SHD shall cease to be the beneficial owners of an
               aggregate of at least 230,000 shares of Common Stock (in each
               case as adjusted for any stock dividend, stock split,
               consolidation, reverse stock split, reclassification or other
               similar transaction effected by the Corporation with respect to
               its Common Stock after the date hereof);

          (ii) upon the death of RLD;

          (iii)the Corporation is acquired by way of the sale of all or
               substantially all its assets or a merger or consolidation of the
               Corporation with any other corporation or entity (other than a
               merger or consolidation which would result in the voting
               securities of the Corporation outstanding immediately prior
               thereto continuing to represent, either by remaining outstanding
               or by being converted into voting securities of the surviving
               entity, more than 50% of the combined voting power of the voting
               securities of the Corporation or such surviving entity
               outstanding immediately after such merger or consolidation,



                                      -11-

<PAGE>   12



               or a merger or consolidation effected to implement a
               recapitalization or reincorporation of the Corporation in which
               no material change in voting control of the Corporation takes
               place).

     18.  Notices and Distributions.
          -------------------------

     (a)  Unless otherwise specifically provided in this Agreement, any
notice to or communication with the holders of Voting Trust Certificates shall
be deemed to be sufficiently given or made if in writing and given by prepaid,
first class, registered or certified mail, or by a nationally recognized
overnight delivery service, or by personal delivery, to such holders at their
addresses appearing on the books of the Trustee. Any notice to the Trustee
hereunder shall be sufficient if in writing and given by first class, registered
or certified mail, or by a nationally recognized overnight delivery service, or
by personal delivery, as follows:

     If to SHD:

          Susan H. Daniels
          33 Circuit Road
          Brookline, Massachusetts 02167

     If to RLD:

          Robert L. Daniels
          4 Heartbreak Hill
          Ipswich, Massachusetts 01938

Every notice given shall in the case of mailing, or personal delivery, when
actually delivered and in the case of the effective, overnight delivery service,
on the business day following its dispatch by means of such service.

     (b)  All distributions of cash, securities or other property hereunder by 
the Trustee to the holders of Voting Trust Certificates may be made, in the
discretion of the Trustee in person, by mail, or where appropriate, by wire
transfer to any bank or fund account of which the receiving holder has notified
the Trustee in the manner provided for herein.

     19.  Miscellaneous.
          -------------

     (a)  This Agreement shall be governed by, and construed and enforced in
accordance with, the substantive laws of The Commonwealth of Massachusetts,
without reference to its principles of conflict of law.

     (b)  If any provision of this Agreement shall be determined to be invalid, 
illegal or otherwise unenforceable by any court of competent jurisdiction, the
validity, legality and enforceability of the other provisions of this Agreement
shall not be affected thereby. Any invalid, illegal or unenforceable provision
of this Agreement shall be severable, and after any such severance, all other
provisions hereof shall remain in full force and effect.




                                      -12-

<PAGE>   13


     (c)  This Agreement shall be binding upon, and shall inure to the benefit 
of, the parties hereto and their heirs, legal representatives, successors and
permitted assigns. This Agreement may not be assigned by any party without the
written consent of each other party.

     (d)  This Agreement and the documents referred to in it and to be delivered
pursuant to it constitute the entire agreement of the parties pertaining to its
subject matter and supersede all prior agreements, understandings negotiations
and discussions of the parties, whether written or oral, with respect to the
subject matter hereof.

     (e)  The headings contained in this Agreement are for reference only and
shall not affect the meaning or interpretation of this Agreement.

     (f)  This Agreement may be executed in two or more counterparts, each of
which shall be deemed an original, but all of which together shall constitute
one and the same agreement.

     (g)  The rights and remedies of the parties hereto shall be cumulative
and in addition to all other rights and remedies such parties may have, at law,
in equity, by contract or otherwise.

     (h)  The parties hereto agree to execute such further instruments and to
take such further actions as may reasonably be necessary to carry out the intent
of this Agreement.

     IN WITNESS WHEREOF, the parties hereto have executed this Agreement as an
instrument under seal as of the date first above written.


/s/ ROBERT L. DANIELS
- ---------------------------------------
Robert L. Daniels, individually


SUSAN H. DANIELS
- ---------------------------------------
Susan H. Daniels


ROBERT L. DANIELS
- ---------------------------------------
Robert L. Daniels, as Trustee
       and not individually




                                      -13-




<PAGE>   1
                                                                    Exhibit 10.6

                      PROJECT SOFTWARE & DEVELOPMENT, INC.
                        1994 EMPLOYEE STOCK PURCHASE PLAN


     1.   PURPOSE.

          The Project Software & Development, Inc. 1994 Employee Stock Purchase
Plan (the "Plan") is intended to provide a method whereby employees of Project
Software and Development, Inc. (the "Company") will have an opportunity to
acquire an ownership interest (or increase an existing ownership interest) in
the Company through the purchase of shares of the Common Stock of the Company.
It is the intention of the Company that the Plan qualify as an "employee stock
purchase plan" under Section 423 of the Internal Revenue Code of 1986, as
amended (the "Code"). The provisions of the Plan shall, accordingly, be
construed so as to extend and limit participation in a manner consistent with
the requirements of that section of the Code.

     2.   DEFINITIONS.

          (a) "Compensation" means, for the purpose of any Offering pursuant to
this Plan, base pay in effect as of the Offering Commencement Date (as
hereinafter defined). Compensation shall not include any deferred compensation
other than contributions by an individual through a salary reduction agreement
to a cash or deferred plan pursuant to Section 401(k) of the Code or to a
cafeteria plan pursuant to Section 125 of the Code.

          (b) "Board" means the Board of Directors of the Company.

          (c) "Committee" means the Compensation Committee of the Board.

          (d) "Common Stock" means the common stock, $.01 par value per share,
of the Company.

          (e) "Company" shall also include any Parent or Subsidiary of Project
Software & Development, Inc. designated by the Board, unless the context
otherwise requires.

          (f) "Employee" means any person who is customarily employed at least
20 hours per week and more than five months in a calendar year by the Company.

          (g) "Parent" shall mean any present or future corporation which is or
would constitute a "parent corporation" as that term is defined in Section 424
of the Code.



<PAGE>   2



          (h) "Subsidiary" shall mean any present or future corporation which is
or would constitute a "subsidiary corporation" as that term is defined in
Section 424 of the Code.

     3.   ELIGIBILITY.

          (a) Participation in the Plan is completely voluntary. Participation
in any one or more of the offerings under the Plan shall neither limit, nor
require, participation in any other offering.

          (b) Each employee shall be eligible to participate in the Plan on the
first Offering Commencement Date, as hereafter defined, following the completion
of three (3) full calendar months of continuous service with the Company.
Notwithstanding the foregoing, no employee shall be granted an option under the
Plan:

               (i) if, immediately after the grant, such employee would own
stock, and/or hold outstanding options to purchase stock, possessing 5% or more
of the total combined voting power or value of all classes of stock of the
Company or any Parent or Subsidiary; for purposes of this Paragraph the rules of
Section 424(d) of the Code shall apply in determining stock ownership of any
employee; or

               (ii) which permits his rights to purchase stock under all Section
423 employee stock purchase plans of the Company and any Parent or Subsidiary to
exceed $25,000 of the fair market value of the stock (determined at the time
such option is granted) for each calendar year in which such option is
outstanding; for purposes of this Paragraph, the rules of Section 423(b)(8) of
the Code shall apply.

     4.   OFFERING DATES.

          The right to purchase stock hereunder shall be made available by a
series of six-month offerings (the "Offering" or "Offerings") to employees
eligible in accordance with Paragraph 3 hereof. The Committee will, in its
discretion, determine the applicable date of commencement ("Offering
Commencement Date") and termination date ("Offering Termination Date") for each
Offering. Participation in any one or more of the Offerings under the Plan shall
neither limit, nor require, participation in any other Offering.

     5.   PARTICIPATION.

          Any eligible employee may become a participant by completing a payroll
deduction authorization form provided by the Company and filing it with the
office of the Company's Treasurer 20 days prior to an applicable Offering
Commencement Date, as

                                       -2-

<PAGE>   3



determined by the Committee pursuant to Paragraph 4. A participant who obtains
shares of Common Stock in one Offering will be deemed to have elected to
participate in each subsequent Offering, provided such participant is eligible
to participate during each such subsequent Offering and provided that such
participant has not specifically elected not to participate in such subsequent
Offering. Such participant will also be deemed to have authorized the same
payroll deductions under Paragraph 6 hereof for each such subsequent Offering as
in the immediately preceding Offering; provided however, that, during the
enrollment period prior to each new Offering, the participant may elect to
change such participant's payroll deductions by submitting a new payroll
deduction authorization form.

     6.   PAYROLL DEDUCTIONS.

          (a) At the time a participant files his authorization for a payroll
deduction, he shall elect to have deductions made from his pay on each payday
during any Offering in which he is a participant at a specified percentage of
his Compensation as determined on the applicable Offering Commencement Date;
said percentage shall be in increments of one percent up to a maximum percentage
of ten percent.

          (b) Payroll deductions for a participant shall commence on the
applicable Offering Commencement Date when his authorization for a payroll
deduction becomes effective and subject to the last sentence of Paragraph 5
shall end on the Offering Termination Date of the Offering to which such
authorization is applicable unless sooner terminated by the participant as
provided in Paragraph 10.

          (c) All payroll deductions made for a participant shall be credited to
his account under the Plan. A participant may not make any separate cash payment
into such account.

          (d) A participant may withdraw from the Plan at any time during the
applicable Offering period.

     7.   GRANTING OF OPTION.

          (a) Except as set forth in Paragraph 7(c) hereof, on the Offering
Commencement Date of each Offering, a participating employee shall be deemed to
have been granted an option to purchase a maximum number of shares of the Common
Stock equal to an amount determined as follows: 85% of the market value per
share of the Common Stock on the applicable Offering Commencement Date shall be
divided into an amount equal to the percentage of the employee's Compensation
which he has elected to have withheld (but no more than 10%) multiplied by the
employee's Compensation over the Offering period. Such market value per share of
the

                                       -3-

<PAGE>   4



Common Stock shall be determined as provided in clause (i) of Paragraph 7(b).

          (b) The option price of the Common Stock purchased with payroll
deductions made during each such Offering for a participant therein shall be the
lower of:

               (i) 85% of the closing price per share on the Offering
Commencement Date as reported by a nationally recognized stock exchange, or, if
the Common Stock is not listed on such an exchange, as reported by the National
Association of Securities Dealers Automated Quotation System ("Nasdaq") National
Market System or, if the Common Stock is not listed on the Nasdaq National
Market System, 85% of the mean of the bid and asked prices per share on the
Offering Commencement Date or, if the Common Stock is not traded
over-the-counter, 85% of the fair market value on the Offering Commencement Date
as determined by the Committee; and

               (ii) 85% of the closing price per share on the Offering
Termination Date as reported by a nationally recognized stock exchange, or, if
the Common Stock is not listed on such an exchange, as reported by the Nasdaq
National Market System or, if the Common Stock is not listed on the Nasdaq
National Market System, 85% of the mean of the bid and asked prices per share on
the Offering Termination Date or, if the Common Stock is not traded
over-the-counter, 85% of the fair market value on the Offering Termination Date
as determined by the Committee.

     8.   EXERCISE OF OPTION.

          (a) Unless a participant gives written notice to the Treasurer of the
Company as hereinafter provided, his option for the purchase of Common Stock
with payroll deductions made during any Offering will be deemed to have been
exercised automatically on the Offering Termination Date applicable to such
Offering for the purchase of the number of full shares of Common Stock which the
accumulated payroll deductions in his account at that time will purchase at the
applicable option price (but not in excess of the number of shares for which
options have been granted the employee pursuant to Paragraph 7(a)), and any
excess in his account at that time, other than amounts representing fractional
shares, will be returned to him.

          (b) Fractional shares will not be issued under the Plan and any
accumulated payroll deductions which would have been used to purchase fractional
shares shall be automatically carried forward to the next Offering unless the
participant elects, by written notice to the Treasurer of the Company, to have
the excess cash returned to him.


                                       -4-

<PAGE>   5



     9.   DELIVERY.

          The Company will deliver to each participant (as promptly as possible
after the appropriate Offering Termination Date), a certificate representing the
Common Stock purchased upon exercise of his option.

     10.  WITHDRAWAL AND TERMINATION.

          (a) Prior to the Offering Termination Date for an Offering, any
participant may withdraw the payroll deductions credited to his account under
the Plan for such Offering by giving written notice to the Treasurer of the
Company. All of the participant's payroll deductions credited to such account
will be paid to him promptly after receipt of notice of withdrawal, without
interest, and no future payroll deductions will be made from his pay during such
Offering. The Company will treat any attempt to borrow by a participant on the
security of accumulated payroll deductions as an election to withdraw such
deductions.

          (b) Except as set forth in Paragraphs 6(d) and 7(c), a participant's
election not to participate in, or withdrawal from, any Offering will not have
any effect upon his eligibility to participate in any succeeding Offering or in
any similar plan which may hereafter be adopted by the Company.

          (c) Upon termination of the participant's employment for any reason,
including retirement but excluding death, the payroll deductions credited to his
account will be returned to him, or, in the case of his death, to the person or
persons entitled thereto under Paragraph 14.

          (d) Upon termination of the participant's employment because of death,
his beneficiary (as defined in Paragraph 14) shall have the right to elect, by
written notice given to the Company's Treasurer prior to the expiration of a
period of 90 days commencing with the date of the death of the participant,
either:

               (i) to withdraw all of the payroll deductions credited to the
participant's account under the Plan; or

               (ii) to exercise the participant's option for the purchase of
stock on the Offering Termination Date next following the date of the
participant's death for the purchase of the number of full shares which the
accumulated payroll deductions in the participant's account at the date of the
participant's death will purchase at the applicable option price (subject to the
limitation contained in Paragraph 7(a)), and any excess in such account will be
returned to said beneficiary. In the event that no such written notice of
election shall be duly received by the

                                       -5-

<PAGE>   6



office of the Company's Treasurer, the beneficiary shall automatically be deemed
to have elected to withdraw the payroll deductions credited to the participant's
account at the date of the participant's death and the same will be paid
promptly to said beneficiary.

     11.  INTEREST.

          No interest will be paid or allowed on any money paid into the Plan or
credited to the account of any participating employee.

     12.  STOCK.

          (a) The maximum number of shares of Common Stock available for
issuance and purchase by employees under the Plan, subject to adjustment upon
changes in capitalization of the Company as provided in Paragraph 17, shall be
150,000 shares of Common Stock, par value $.01 per share, of the Company. If the
total number of shares for which options are exercised on any Offering
Termination Date in accordance with Paragraph 8 exceeds the maximum number of
shares for the applicable Offering, the Company shall make a pro rata allocation
of the shares available for delivery and distribution in an equitable manner,
and the balances of payroll deductions credited to the account of each
participant under the Plan shall be returned to the participant.

          (b) The participant will have no interest in stock covered by his
option until such option has been exercised.

     13.  ADMINISTRATION.

          The Plan shall be administered by the Committee. The interpretation
and construction of any provision of the Plan and adoption of rules and
regulations for administering the Plan shall be made by the Committee.
Determinations made by the Committee with respect to any matter or provision
contained in the Plan shall be final, conclusive and binding upon the Company
and upon all participants, their heirs or legal representatives. Any rule or
regulation adopted by the Committee shall remain in full force and effect unless
and until altered, amended, or repealed by the Committee.

     14.  DESIGNATION OF BENEFICIARY.

          A participant shall file with the Treasurer of the Company a written
designation of a beneficiary who is to receive any Common Stock and/or cash
under the Plan. Such designation of beneficiary may be changed by the
participant at any time by written notice. Upon the death of a participant and
upon receipt by the Company of proof of the identity and existence at the
participant's death of a beneficiary validly designated by him

                                       -6-

<PAGE>   7



under the Plan, the Company shall deliver such Common Stock and/or cash to such
beneficiary. In the event of the death of a participant and in the absence of a
beneficiary validly designated under the Plan who is living at the time of such
participant's death, the Company shall deliver such Common Stock and/or cash to
the executor or administrator of the estate of the participant. No beneficiary
shall prior to the death of the participant by whom he has been designated,
acquire any interest in the Common Stock and/or cash credited to the participant
under the Plan.

     15.  TRANSFERABILITY.

          Neither payroll deductions credited to a participant's account nor any
rights with regard to the exercise of an option or to receive Common Stock under
the Plan may be assigned, transferred, pledged, or otherwise disposed of in any
way by the participant other than by will or the laws of descent and
distribution. Any such attempted assignment, transfer, pledge, or other
disposition shall be without effect, except that the Company may treat such act
as an election to withdraw funds in accordance with Paragraph 10.

     16.  USE OF FUNDS.

          All payroll deductions received or held by the Company under this Plan
may be used by the Company for any corporate purpose, and the Company shall not
be obligated to segregate such payroll deductions.

     17.  EFFECT OF CHANGES OF COMMON STOCK.

          If the Company shall subdivide or reclassify the Common Stock which
has been or may be subject to options under this Plan, or shall declare thereon
any dividend payable in shares of such Common Stock, or shall take any other
action of a similar nature affecting such Common Stock, then the number and
class of shares of Common Stock which may thereafter be subject to options under
the Plan (in the aggregate and to any participant) shall be adjusted accordingly
and in the case of each option outstanding at the time of any such action, the
number and class of shares which may thereafter be purchased pursuant to such
option and the option price per share shall be adjusted to such extent as may be
determined by the Committee, with the approval of independent public accountants
and counsel, to be necessary to preserve the rights of the holder of such
option.

     18.  AMENDMENT OR TERMINATION.

          The Board may at any time terminate or amend the Plan. No such
termination shall affect options previously granted, nor may an amendment make
any change in any option theretofore

                                       -7-

<PAGE>   8



granted which would adversely affect the rights of any participant holding
options under the Plan without the consent of such participant.

     19.  NOTICES.

          All notices or other communications by a participant to the Company
under or in connection with the Plan shall be deemed to have been duly given
when received by the Treasurer of the Company.

     20.  MERGER OR CONSOLIDATION.

          If the Company shall at any time merge into or consolidate with
another corporation, the holder of each option then outstanding will thereafter
be entitled to receive at the next Offering Termination Date upon the exercise
of such option, in lieu of the number of shares of Common Stock as to which such
option shall be exercisable, the number and class of shares of stock or other
securities or property to which such holder would have been entitled pursuant to
the terms of the agreement of merger or consolidation if, immediately prior to
such merger or consolidation, such holder had been the holder of record of a
number of shares of Common Stock equal to the number of shares for which such
option was exercisable. In accordance with this Paragraph and Paragraph 17, the
Committee shall determine the kind and amount of such securities or property
which such holder of an option shall be entitled to receive. A sale of all or
substantially all of the assets of the Company shall be deemed a merger or
consolidation for the foregoing purposes.

     21.  APPROVAL OF STOCKHOLDERS.

          The Plan is subject to the approval of the stockholders of the Company
at their next annual meeting or at any special meeting of the stockholders for
which one of the purposes shall be to act upon the Plan.

     22.  GOVERNMENTAL AND OTHER REGULATIONS.

          The Plan, and the grant and exercise of the rights to purchase shares
hereunder, and the Company's obligation to sell and deliver shares upon the
exercise of rights to purchase shares, shall be subject to all applicable
federal, state and foreign laws, rules and regulations, and to such approvals by
any regulatory or governmental agency as may, in the opinion of counsel for the
Company, be required. The Plan shall be governed by, and construed and enforced
in accordance with, the provisions of Sections 421, 423 and 424 of the Code and
the substantive laws of The Commonwealth of Massachusetts. In the event of any
inconsistency between such provisions of the Code and any such laws, such
provisions of the Code shall govern to the extent

                                       -8-

<PAGE>   9


necessary to preserve favorable federal income tax treatment afforded employee
stock purchase plans under Section 423 of the Code.
                             *          *          *





                                       -9-




<PAGE>   1
                                                                   Exhibit 10.14
                                                                  Execution Copy

                          EMPLOYEE SEPARATION AGREEMENT
                          -----------------------------


     THIS AGREEMENT made as of this 31st day of July, 1996 by and between
Project Software & Development, Inc., a Massachusetts corporation having a usual
place of business in Cambridge, Massachusetts ("PSDI"), and Dean F. Goodermote
("Goodermote") of Wayland, Massachusetts.

                          W I T N E S S E T H  T H A T:
                          - - - - - - - - - -  - - - -         

     WHEREAS, Goodermote currently serves on the Board of Directors of PSDI;
     WHEREAS, PSDI has employed Goodermote most recently as President and Chief
Operating Officer; and
     WHEREAS, PSDI and Goodermote wish to set forth the terms of the termination
of Goodermote's employment as President and Chief Operating Officer of PSDI, his
retention as an employee of PSDI with modified responsibilities and his
continued undertaking to serve as a director of PSDI;
     NOW, THEREFORE, in consideration of the premises and the covenants and
agreements set forth herein, PSDI and Goodermote hereby agree as follows:
     1. Goodermote hereby resigns as President and Chief Operating Officer of
PSDI, effective July 31, 1996 (the "termination date"). At the request of PSDI,
Goodermote will execute and deliver to PSDI a separate instrument embodying such
resignation.


<PAGE>   2



     2. Commencing on the termination date and continuing until January 31, 1997
(hereinafter referred to as the "continuation period"), unless extended,
Goodermote shall continue as an employee of PSDI and shall be paid an amount
equal in rate to the base salary of $833.33 per month less applicable
deductions. Except as expressly set forth in this Agreement, he shall not be
entitled to benefit from or continue to participate in any bonus or deferred
compensation plan maintained by PSDI and as of July 31, 1996, shall participate
in welfare or benefit plans maintained by PSDI under PSDI's policy for
terminated employees. All payments during the continuation period shall be made
consistent with PSDI's regular pay cycle. During the continuation period and in
consideration of such payments, Goodermote shall use his best efforts to perform
such duties as the Board of Directors of PSDI, or the Chief Executive Officer of
PSDI in consultation with the Board of Directors, shall assign to him; provided,
however, that the time reasonably required to perform such duties shall not
exceed an average of 2 hours per week in any calendar month during the
continuation period. 
     3. All options which have heretofore been granted to Goodermote under
PSDI's Amended and Restated 1994 Stock Incentive and Nonqualified Stock Option
Plan (the "options") shall be exercisable, and expire, in accordance with their
terms. It is specifically acknowledged by the parties hereto that the
continuation period shall constitute continued employment by PSDI for the
purpose of Section Sixth of each such option relating to the vesting and
expiration of each such option and that no


                                       -2-

<PAGE>   3



options or portions thereof shall vest after the last scheduled vesting date in
the continuation period, December 31, 1996.
     4. Goodermote shall be entitled to his laptop computer when his employment
with PSDI ends.
     5. Except as provided above or as otherwise agreed with PSDI, all other
benefits heretofore provided by PSDI to Goodermote as a full time employee have
terminated as of the termination date. Goodermote specifically acknowledges that
the payments during the continuation period are in lieu of all other benefits
and payments which otherwise may have been payable to him as a result of his
termination under benefit plans or policies of PSDI, including, without
limitation, additional severance, bonus payments and separation pay, and he
hereby waives any rights he may have in or to any such other benefits or
payments, it being the intention of the parties hereto to convert and merge all
such rights into this Agreement. 
     6. Any other provision hereof to the contrary notwithstanding, Goodermote
agrees that it is his intention, if he is elected, to continue to serve on the
Board of Directors of PSDI through the conclusion of the term expiring upon the
qualification of a successor director elected at the 1998 annual meeting of
stockholders of PSDI. By written notice to Goodermote, PSDI may terminate
Goodermote's employment hereunder prior to the end of the continuation period if
he should resign as a member of the Board of Directors, commit a material breach
of this Agreement or be removed as a member of the Board of Directors for cause
before the end of such period. PSDI shall


                                       -3-

<PAGE>   4



provide Goodermote such expense reimbursement and cash compensation as is
typical for its directors who are not full time employees in connection with any
such service rendered by Goodermote after the conclusion of the continuation
period on January 31, 1997; provided, that, PSDI shall not be required to grant
Goodermote any further options as a result of such service or election.
     7. Goodermote understands that as a director, officer and senior employee
of PSDI he has had access, and that as a director and employee of PSDI he will
have access, to confidential and proprietary information concerning PSDI and its
affiliates. Goodermote agrees that he will not disclose or use any such
confidential or proprietary information, whether for his benefit or for the
benefit of another, and that, without limiting the generality of the foregoing,
unless he has specific prior written authorization from PSDI, he will not
disclose any such confidential or proprietary information to any person, firm,
corporation or other entity, whether or not in competition with PSDI or any of
its affiliates, for any reason or purpose whatsoever. Goodermote has heretofore
signed a Proprietary Information and Inventions Agreement ("Proprietary
Information Agreement") in favor of PSDI and agrees to continue to comply with
it fully after the date hereof. Goodermote specifically agrees that the Board of
Directors process leading to his resignation is confidential and proprietary
information of PSDI.
     8. Goodermote hereby agrees to be publicly supportive of PSDI. Goodermote
agrees not to criticize, disparage or otherwise


                                       -4-

<PAGE>   5



comment negatively about, orally or in writing, directly or indirectly, PSDI,
its affiliates or any of their respective past, present or future officers,
directors, employees, agents, businesses, suppliers or service providers,
products or services. PSDI agrees not to criticize, disparage or otherwise
comment negatively about Goodermote, orally or in writing, directly or
indirectly. As used herein, the term "publicly" shall include communications
with analysts, investment bankers, stockholders of PSDI and other members of the
financial community. Goodermote agrees to use his best efforts to ensure that
none of the members of his family so criticize or disparage any of such persons
or entities. Goodermote further agrees that he shall be publicly and privately
cooperative and supportive of PSDI in regard to its personnel, corporate
practices and policies and other matters.
     9. For a period of one year from the date of this Agreement (the
"Restricted Period") Goodermote shall not (i) solicit, encourage, or take any
other action which is intended to induce any other employee of PSDI or any of
its affiliates to terminate his or her employment with PSDI or any such
affiliate in order to become employed by or otherwise perform services for any
other person or entity, or (ii) knowingly interfere in any manner with the
employment relationship between PSDI or any of its affiliates and any such
employee of PSDI or any such affiliate. During the Restricted Period, Goodermote
shall not knowingly permit any organization of which he is an officer to employ
any such employee of PSDI or its affiliates.


                                       -5-

<PAGE>   6



     10. This Agreement shall be binding upon, and inure to the benefit of, the
parties hereto and their respective heirs, legal representatives, successors and
assigns, and shall inure to the benefit of all past, present and future
directors, officers, stockholders in their capacity as stockholders, employees,
affiliates, agents and attorneys of PSDI and their respective heirs, legal
representatives, successors and assigns.
     11. This Agreement and the Proprietary Information Agreement constitute the
entire agreement between the parties concerning the subject matter hereof and
supersede all prior agreements and understandings, oral or written, between them
concerning such subject matter.
     12. This Agreement shall be governed by, and construed and enforced in
accordance with, the substantive laws of the Commonwealth of Massachusetts
without regard to its principles of conflicts of laws.
     13. This Agreement may be executed in one or more counterparts, each of
which when so executed shall be deemed to be an original, and all of which
together shall constitute one and the same agreement.
     IN WITNESS WHEREOF, PSDI and Goodermote have set their hands and seals as
of the date first above written.

ATTEST:                                         PROJECT SOFTWARE &
                                                  DEVELOPMENT, INC.


/s/ Peter M, Rosenblum[Seal]                    By: /s/ Robert L. Daniels
- ----------------------                             --------------------------
                                                   Its CEO thereunto
                                                   duly authorized

WITNESS:


                                       -6-

<PAGE>   7




/s/ William G. Nelson[Seal]                         /s/ Dean F. Goodermote
- ---------------------                               ----------------------
                                                    Dean F. Goodermote



                                       -7-




<PAGE>   1

                                                                    EXHIBIT 11.1

                      PROJECT SOFTWARE & DEVELOPMENT, INC.

              STATEMENT RE COMPUTATION OF EARNINGS (LOSS) PER SHARE

<TABLE>
<CAPTION>

                                Type of Security
                                ----------------                       Fully
                                                                       -----
COMPANY, FOR THE YEAR ENDED SEPTEMBER 30,           Primary            Diluted
1994: (in thousands, except share and per          -----------       -----------
share data)                              

<S>                                                <C>               <C>        
Weighted average common shares outstanding .         6,858,513         6,858,513
Common stock equivalents ...................            83,909           104,298
                                                   -----------       -----------
                                                     6,942,422         6,962,811
                                                   -----------       -----------
Historical net income ......................       $     2,315       $     2,315
Historical net income per share ............       $      0.33       $      0.33
Pro forma net income .......................       $     2,601       $     2,601
Pro forma income per share .................       $      0.37       $      0.37

COMPANY, FOR THE YEAR ENDED SEPTEMBER 30,
1995: (in thousands, except share and per
share data)
Weighted average common shares outstanding..         8,530,882         8,530,882
Common stock equivalents ...................           314,864           329,420
                                                   -----------       -----------
                                                     8,845,746         8,860,302
                                                   -----------       -----------
Historical net income ......................       $     5,629       $     5,629
Historical net income per 
share.......................................       $      0.64       $      0.64

COMPANY, FOR THE YEAR ENDED SEPTEMBER 30,
1996: (in thousands, except share and per
share data)
Weighted average common shares outstanding..         9,602,710         9,602,710
Common stock equivalents ...................           449,198           481,571
                                                   -----------       -----------
                                                    10,051,908        10,084,281
                                                   -----------       -----------
Historical net income ......................       $    10,046       $    10,046
Historical net income per share ............       $      1.00       $      1.00
</TABLE>



<PAGE>   1


                                                                    EXHIBIT 21.1

                      PROJECT SOFTWARE & DEVELOPMENT, INC.

                              List of Subsidiaries
                              --------------------
<TABLE>
<CAPTION>

                                              Jurisdiction of  
                                              ---------------                           
Name of Subsidiary                            Incorporation                             Ownership   
- ------------------                            -------------                             ---------  
<S>                                           <C>                                          <C>
PSDI International                            Delaware                                     (1)
Software, Inc.
PSDI Security                                 Massachusetts                                (1)
Corporation
PSDI (UK) Ltd.                                United Kingdom                               (2)
PSDI Canada Limited                           Canada                                       (2)
PSDI France SARL                              France                                       (2)
PSDI Australia PTY. Ltd.                      Australia                                    (2)
PSDI Deutschland GmbH                         Germany                                      (2)
PSDI Europe, Ltd.                             United Kingdom                               (2)
PSDI Espana S.A.                              Spain                                        (2)
PSDI Benelux N.V.                             Netherlands                                  (2)
PSDI Norden AB                                Sweden                                       (2)
</TABLE>

(1) All of the outstanding capital stock is owned by Project Software &
Development, Inc.

(2) All of the outstanding capital stock (other than certain qualifying shares
required in the jurisdiction of organization and representing from 0% to 2% of
the outstanding capital stock), is owned by PSDI International Software, Inc.




<PAGE>   1


                                                                    Exhibit 23.1

                       CONSENT OF INDEPENDENT ACCOUNTANTS

We consent to the incorporation by reference in the registration statements of
Project Software & Development, Inc. on Form S-8 (File Nos. 33-79074, 33-79142,
33-95774, 33-95780, 333-3402) of our report dated November 8, 1996, on our
audits of the consolidated financial statements and financial statements
schedule of Project Software & Development, Inc. as of September 30, 1996 and
1995, and for the years ended September 30, 1996 and 1995, which report is
included in this annual report on form 10-K.

                                      Coopers & Lybrand L.L.P.

Boston, Massachusetts 
December 19, 1995




<TABLE> <S> <C>

<ARTICLE> 5
<MULTIPLIER> 1,000
<CURRENCY> U.S. DOLLARS
       
<S>                             <C>
<PERIOD-TYPE>                   YEAR
<FISCAL-YEAR-END>                          SEP-30-1996
<PERIOD-START>                             OCT-01-1995
<PERIOD-END>                               SEP-30-1996
<EXCHANGE-RATE>                                      1
<CASH>                                           9,097
<SECURITIES>                                    36,798
<RECEIVABLES>                                   28,984
<ALLOWANCES>                                     1,954
<INVENTORY>                                          0
<CURRENT-ASSETS>                                75,975
<PP&E>                                          14,435
<DEPRECIATION>                                  10,261
<TOTAL-ASSETS>                                  83,476
<CURRENT-LIABILITIES>                           22,686
<BONDS>                                              0
                                0
                                          0
<COMMON>                                            97
<OTHER-SE>                                      60,065
<TOTAL-LIABILITY-AND-EQUITY>                    83,476
<SALES>                                         43,382
<TOTAL-REVENUES>                                73,329
<CGS>                                            3,106
<TOTAL-COSTS>                                   18,238
<OTHER-EXPENSES>                                40,485
<LOSS-PROVISION>                                   766
<INTEREST-EXPENSE>                                  38
<INCOME-PRETAX>                                 16,497
<INCOME-TAX>                                     6,451
<INCOME-CONTINUING>                             10,046
<DISCONTINUED>                                       0
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                    10,046
<EPS-PRIMARY>                                     1.00
<EPS-DILUTED>                                     1.00
        

</TABLE>

<PAGE>   1
                                                                      Exhibit 99

                                 CERTAIN FACTORS

     Project Software & Development, Inc. (the "Company") is filing this Exhibit
with the Securities and Exchange Commission in order to set forth in a readily
available document certain significant risks and uncertainties that are
important considerations to be taken into account in conjunction with
consideration and review of the Company's reports, registration statements,
information statements, press releases, and other publicly-disseminated
documents (including oral statements concerning Company business information
made by others on behalf of the Company) that include forward-looking
information.

     The nature of forward-looking information is that such information involves
assumptions, risks and uncertainties. Certain public documents of the Company
and oral statements made by authorized officers, directors, employees, agents
and representatives of the Company, acting on its behalf, may include
forward-looking information which will be influenced by the following and other
assumptions, risks and uncertainties. Forward-looking information requires
management of the Company to make assumptions, estimates, forecasts and
projections regarding the Company's future results as well as the future
effectiveness of the Company's strategic plans and future operational decisions.
Forward-looking statements made by or on behalf of the Company are subject to
the risk that the forecasts, projections, and expectations of management, or
assumptions underlying such forecasts, projections and expectations, may become
inaccurate. Accordingly, actual results and the Company's implementation of its
plans and operations may differ materially from forward-looking statements made
by or on behalf of the Company. The following discussion identifies certain
important factors that could affect the Company's actual results and actions and
could cause such results and actions to differ materially from any
forward-looking statements made by or on behalf of the Company that related to
such results and actions. Other factors, which are not identified herein, could
also have such an effect.

GENERAL ECONOMIC RISK FACTORS

     Forward-looking statements of the Company are subject to the risk that
assumptions made by management of the Company concerning future general economic
conditions such as recession, inflation, interest rates, tax rates, consumer
spending and credit and other future conditions having an impact on software
markets and the Company's business may prove to be incorrect. Adverse changes in
such future economic conditions could have an adverse effect on the Company's
business.

RAPID TECHNOLOGICAL CHANGE

     The computer software industry is characterized by rapid technological
advances, changes in customer requirements and frequent product introductions
and enhancements. The Company's success depends upon its ability to continue to
enhance its current products and to develop and introduce new products that keep
pace with technological developments, respond to evolving customer requirements
and achieve market acceptance. In particular, the


<PAGE>   2



Company believes that it must continue to respond quickly to users' needs for
broad functionality and to advances in hardware and operating systems. Any
failure by the Company to anticipate or respond adequately to technological
developments and customer requirements, or any significant delays in product
development or introduction, could result in a loss of competitiveness and
revenues. There can be no assurance that the Company will be successful in
developing and marketing new products or product enhancements, or that the
Company will not experience significant delays in developing such new products
or product enhancements, which delays could have a material adverse effect on
the Company's results of operations. In addition, there can be no assurance that
new products and product enhancements developed by the Company will achieve
market acceptance.

DEPENDENCE ON MAXIMO

     The Company's revenues are primarily attributable to the licensing of its
MAXIMO product, introduced in 1991, and to related services and support.
Revenues from licenses of MAXIMO and related services and support accounted for
approximately 91.0% of the Company's total revenues in fiscal 1996. The
Company's financial performance in fiscal 1997 will depend on continued market
acceptance of MAXIMO. The Company believes that continued market acceptance of
MAXIMO will largely depend on its ability to enhance and broaden the
capabilities of MAXIMO, by, among other things, developing additional
application modules for MAXIMO, versions of MAXIMO that will utilize additional
industry standard databases and by developing and incorporating into the MAXIMO
product technologies that are emerging in connection with the Internet. Any
factor adversely affecting sales of MAXIMO, such as delays in development,
significant software flaws, incompatibility with significant hardware platforms,
operating systems or databases, increased competition or negative evaluations of
the products, would have a material adverse effect on the Company's business and
financial results.

FLUCTUATIONS IN QUARTERLY OPERATING RESULTS; SEASONALITY

     The Company has experienced, and may in the future experience, significant
period-to-period fluctuations in revenues and operating results. The Company's
revenues and income from operations typically grow at a lower rate or decline in
the first quarter of each fiscal year, compared to the fourth quarter of the
preceding fiscal year. In addition, revenues are typically higher in the fourth
quarter than in other quarters of the year. The Company believes that these
quarterly patterns are partly attributable to the Company's sales commission
policies, which compensate members of the Company's direct sales force for
meeting or exceeding annual quotas. In addition, the Company's quarterly
revenues and operating results have fluctuated historically, due to the number
and timing of product introductions and enhancements, the budgeting and
purchasing cycles of customers, the timing of product shipments and the timing
of marketing and product development expenditures. The Company typically
realizes a significant portion of its revenue from software licenses in the last
month of a quarter, frequently in the last weeks or even days of



                                       -2-



<PAGE>   3



a quarter. Large software license contracts may have a significant impact on
revenues for any quarter and could therefore result in significant fluctuations
in quarterly revenues and operating results. Accordingly, the Company believes
that period-to-period comparisons of its results of operations are not
necessarily meaningful and should not be relied upon as an indication of future
performance.

     The Company generally ships its products upon receipt of orders and
maintains no significant backlog. As a result, revenues from license fees in any
quarter are substantially dependent on orders booked and shipped in that
quarter. A delay in or loss of orders can cause significant variations in
operating results. A significant portion of the Company's operating expenses are
fixed in the short term, and planned expenditures are based primarily on sales
forecasts. Accordingly, if revenues do not meet the Company's expectations in
any given quarter, operating results may be materially adversely affected.

COMPETITION

     The market for applications software is intensely competitive and rapidly
changing. While the Company believes that it has competed effectively to date,
competition in its industry is likely to intensify as current competitors expand
their product lines and new companies enter the market. To remain successful in
the future, the Company must respond promptly and effectively to the challenges
of technological change, evolving standards and its competitors' innovations by
continually enhancing its own product, services and support offerings, as well
as its marketing programs. There can be no assurance that the Company will
continue to be able to compete successfully in the future.

     The market for asset maintenance software is fragmented by geography, by
hardware platform and by industry orientation, and is characterized by a large
number of competitors. Currently, the Company's client/server versions of
MAXIMO, MAXIMO Enterprise and Workgroup, compete with products of a number of
large vendors which have traditionally provided maintenance software running on
mainframes and minicomputers and are now offering systems for use in the
client/server environment. MAXIMO Enterprise also competes with integrated
enterprise management systems which are provided by several large vendors and
which include maintenance modules. MAXIMO ADvantage competes with a number of
competitors, including a national vendor and other various small regional
companies. The Company expects that in the future MAXIMO Enterprise and
Workgroup may encounter competition from vendors of low cost maintenance
management systems designed initially for use by a single user or limited number
of users as vendors of these products upgrade their functionality in an attempt
to enter the client/server market.

     Certain of the Company's competitors have greater financial, marketing,
service and support and technological resources than the Company. To the extent
that such competitors increase their focus on the asset maintenance or planning
and cost systems markets, the Company could be at a competitive disadvantage.



                                       -3-



<PAGE>   4





INTERNATIONAL OPERATIONS

     A significant portion of the Company's total revenues are derived from
operations outside the United States. The Company derived 40.5%, 38.4%, and
39.7% of its total revenue from sales outside the United States in fiscal years
1996, 1995, and 1994, respectively. This international business is subject to
various risks common to international activities, including exposure to currency
fluctuations, greater difficulty in collecting accounts receivable, political
and economic instability, the greater difficulty of administering business
abroad and the need to comply with a wide variety of foreign import and United
States export laws and regulatory requirements. A significant portion of the
Company's total revenue is derived from international operations which are
conducted in foreign currencies. Changes in the values of these foreign
currencies relative to the United States dollar have in the past adversely
affected, and may in the future affect, the Company's results of operations and
financial position. Gains and losses on translation to United States dollars and
settlement of receivables from international subsidiaries may contribute to
fluctuations in the Company's results of operations. To date, the Company has
not engaged in currency hedging transactions. The Company may in the future
undertake currency hedging, although there can be no assurance that hedging
transactions, if entered into, would materially reduce the effects of
fluctuations in foreign currency exchange rates on the Company's results of
operations.

DEPENDENCE ON THIRD PARTIES

     MAXIMO Enterprise and Workgroup operate with the ORACLE, SYBASE and Centura
Corporation's SQLBase database management systems. The Company is developing an
interface for MAXIMO Enterprise to the SQLServer database management system, but
such additional version is not yet available. MAXIMO ADvantage runs on the
Microsoft Access database. Introduction and increased market acceptance of
database management systems with which the Company's products do not operate, or
failure of ORACLE, SYBASE, SQLBase or Access to achieve continued market
acceptance, could adversely affect the market for the Company's products.

     The Company has entered into non-exclusive license agreements with Centura
Corporation, Management Information Technology, Incorporated and Netronic
Software GmbH, pursuant to which the Company incorporates into its products
software providing certain application development, user interface and graphics
capabilities developed by these companies. If the Company were unable to renew
these licenses, or if any of such vendors were to become unable to support and
enhance its products, the Company could be required to devote additional
resources to the enhancement and support of these products or to acquire or
develop software providing equivalent capabilities, which could cause delays in
the development and introduction of products incorporating such capabilities.




                                       -4-



<PAGE>   5




PRODUCT DEVELOPMENT:  INTERNET

     The Company is currently developing software to incorporate into the MAXIMO
product technologies emerging in conjunction with the Internet. Internet
technologies and applications generally are developing and gaining acceptance
rapidly in the market. There can be no assurance that the Company will
successfully anticipate trends in this market, that the Company will be
successful in its Internet development efforts or that the Company's Internet
applications, if developed, will achieve market acceptance.

LIMITED INTELLECTUAL PROPERTY PROTECTION

     The Company's success is dependent upon proprietary technology. The Company
currently has no patents and protects its technology primarily through
copyrights, trademarks, trade secrets and employee and third party
non-disclosure agreements. The Company's software products are often licensed to
customers under "shrink wrap" licenses included as part of the product
packaging. Although, in larger sales, the Company's shrink wrap licenses may be
accompanied by specifically negotiated agreements signed by the licensee, in
many cases its shrink wrap licenses are not negotiated with or signed by
individual licensees. Certain provisions of the Company's shrink wrap licenses,
including provisions protecting against unauthorized use, copying, transfer and
disclosure of the licensed program, may be unenforceable under the laws of
certain jurisdictions. In addition, the laws of some foreign countries do not
protect the Company's proprietary rights to the same extent as do the laws of
the United States. There can be no assurance that the steps taken by the Company
to protect its proprietary rights will be adequate to prevent misappropriation
of its technology or development by others of similar technology. Although the
Company believes that its products and technology do not infringe on any
existing proprietary rights of others, there can be no assurance that third
parties will not assert infringement claims in the future.

LACK OF A CHIEF EXECUTIVE OFFICER

     Since August 1996, the Company has operated without a Chief Executive
Officer. Although the Board of Directors is currently engaged in a search for a
new Chief Executive Officer, no assurance can be given that an acceptable new
Chief Executive Officer will be identified or that if such person is identified,
such person will be successful in managing the Company or in obtaining
acceptance by the financial markets.

DEPENDENCE ON KEY PERSONNEL

     The Company is highly dependent on certain key executive officers and
technical employees, the loss of one or more of whom could have an adverse
impact on the future operations of the Company. The Company does not have
employment contracts with, and does not maintain key person life insurance
policies on, any personnel. In addition, the



                                       -5-



<PAGE>   6



Company may need to hire additional skilled personnel to support the continued
growth of its business. There can be no assurance that the Company will be able
to retain its existing personnel or attract additional qualified employees.

MAXIMO ADVANTAGE; MAINTENANCE AUTOMATION CORPORATION

     The core of the software constituting MAXIMO ADvantage was acquired by the
Company through its acquisition of Maintenance Automation Corporation ("MAC").
MAC's product, Chief ADvantage, has been renamed MAXIMO ADvantage and enhanced
since the acquisition. The software architecture for PC-based MAXIMO ADvantage
is significantly different from the client/server architecture of MAXIMO
Enterprise and Workgroup. Since its acquisition of MAC, the Company has incurred
significant additional and unexpected costs to complete the development of
MAXIMO ADvantage that meets the quality and functionality standards demanded by
the Company. In addition to these unexpected costs, there has been a delay in
excess of six months in completing the new release of this product. The Company
has restructured MAC's telesales distribution operation for MAXIMO ADvantage. No
assurance can be given that MAC will in the future be profitable or that its
telesales distribution operation for MAXIMO ADvantage will achieve the Company's
goals.

POSSIBLE VOLATILITY OF STOCK PRICE

     The market price of the Company's Common Stock has increased significantly
since the Company's initial public offering in April 1994. Fiscal 1996 was
marked by generally rising stock prices, favorable industry conditions and
improved operating results by the Company, all of which are subject to change.
Factors such as announcements of technological innovations or new products by
the Company, its competitors and other third parties, as well as quarterly
variations in the Company's results of operations and market conditions in the
industry, may cause the market price of the Common Stock to fluctuate
significantly. In addition, the stock market in general has recently experienced
substantial price and volume fluctuations, which have particularly affected the
market prices of many software companies and which have often been unrelated to
the operating performance of such companies. These broad market fluctuations may
adversely affect the market price of the Common Stock.

LITIGATION RISKS

     The Company is subject to the normal risks of litigation with respect to
its business operation.

FACTORS AFFECTING THE COMPANY'S BUSINESS ARE SUBJECT TO CHANGE

     This Exhibit contains cautionary statements concerning certain factors that
may influence the business of the Company and are made as of the date of this
Exhibit. Such



                                       -6-



<PAGE>   7


factors are subject to change. The cautionary statements set forth in this
Exhibit are not intended to cover all of the factors that may affect the
Company's business in the future. Forward-looking information disseminated
publicly by the Company following the date of this Exhibit may be subject to
additional factors hereinafter published by the Company.

NO REVISIONS OR UPDATES TO FORWARD-LOOKING STATEMENTS

     The Company will have no obligation to release publicly any revision or
update to any forward-looking statements to reflect events or circumstances
after the date of such statements or to reflect the occurrence of anticipated or
unanticipated events.



December 27, 1996




                                       -7-







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