IOS CAPITAL INC
8-K, 2000-02-04
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                       SECURITIES AND EXCHANGE COMMISSION

                             Washington, D.C. 20549

                                    FORM 8-K

                                 CURRENT REPORT



                       Pursuant to Section 13 or 15(d) of
                       The Securities Exchange Act of 1934


       Date of Report (Date of earliest event reported) January 13, 2000

                               IOS CAPITAL, Inc.
             (Exact name of registrant as specified in its charter)

             ------------------------------------------------------



        DELAWARE                  File No. 0-20405              23-2493042
 -----------------------     -------------------------      -------------------
    (State or other               (Commission File            (IRS Employer
    jurisdiction of                    Number)                Identification
     incorporation)                                               Number)


           1738 Bass Road, Macon, Georgia              31210
           ------------------------------              -----


       Registrant's telephone number, including area code: (912) 471-2300
                                                           --------------



                                 Not Applicable
          (Former name or former address, if changed since last report)

<PAGE>

Item 5.  Other Events.
         ------------

     On January 13, 2000, the Registrant's  parent, IKON Office Solutions,  Inc.
("IKON"),  announced  that Kurt M.  Landgraf had been elected to IKON's Board of
Directors. IKON's press release dated January 13, 2000 containing further detail
is attached.

     On January 26, 2000,  IKON also announced  results for the first quarter of
its fiscal year 2000.  The  Registrant's  press  release  dated January 26, 2000
containing further detail is attached.

     This Report  includes or incorporates  by reference  information  about the
Registrant  and/or IKON which may constitute  forward-looking  statements within
the  meaning of the  federal  securities  laws,  including,  but not limited to:
statements concerning IKON's expected revenue growth, cost savings and increased
productivity   and  margins   resulting  from  IKON's  growth  and  productivity
initiatives; statements concerning IKON's restructuring charge, and the expected
savings and  operational  benefits  relating to IKON's  restructuring  programs,
including  but  not  limited  to,  certain   planned  asset   dispositions   and
consolidations;  statements  relating to product  availability;  and  statements
concerning  IKON's  anticipated  earnings  and revenue  improvements  during the
second quarter of fiscal 2000. Although the Registrant believes the expectations
contained in such  forward-looking  statements  are  reasonable,  it can give no
assurances  that such  expectations  will prove  correct.  Such  forward-looking
statements  are based  upon the  Registrant's  and/or  IKON's  current  plans or
expectations and are subject to a number of risks and  uncertainties  applicable
to both the  Registrant  and IKON,  including,  but not  limited  to,  risks and
uncertainties relating to conducting operations in a competitive environment and
a changing industry; delays, difficulties, management transitions and employment
issues associated with consolidation of, and/or changes in business  operations;
managing  the  integration  of  existing  and  acquired  companies;   risks  and
uncertainties  associated  with  existing or future  vendor  relationships;  and
general economic conditions.  Certain additional risks and uncertainties are set
forth in the  Registrant's  1999  Annual  Report on Form  10-K/A  filed with the
Securities  and Exchange  Commission.  As a consequence of these and other risks
and  uncertainties,  the  Registrant's  current plans,  anticipated  actions and
future  financial  condition  and  results  may  differ  materially  from  those
expressed in any forward-looking statements.



Item 7.  Financial Statements, Pro Forma Financial Information and Exhibits.
         ------------------------------------------------------------------


c.   The following  exhibits are furnished in accordance  with the provisions of
     Item 601 of Regulation S-K:

          (99) IKON's Press Release dated January 13, 2000

          (99.1) IKON's Press Release dated January 26, 2000


<PAGE>


                                    SIGNATURE


     Pursuant to the  requirements  of the Securities  Exchange Act of 1934, the
Registrant  has duly  caused  this  report  to be  signed  on its  behalf by the
undersigned thereunto duly authorized.



                                           IOS Capital, Inc.




                                           By:  /s/Harry Kozee
                                                --------------------------
                                                Harry Kozee
                                                Vice President - Finance



Dated: February 4, 2000


                                                                      Exhibit 99



                                                     P.O. Box 834
                                                     Valley Forge, PA 19482-0834
                                                     70 Valley Stream Parkway
                                                     Malvern, PA  19355

     News Release
     ---------------------------------------------------------------------------


Contacts:

Susan G. Gaffney              Veronica L. Rosa              Wendy Pinckney
Investor Relations            Investor Relations            Media Relations
610-408-7292                  610-408-7196                  610-408-7297
[email protected]             [email protected]                [email protected]
- -----------------             ------------------            ------------------


                 IKON OFFICE SOLUTIONS APPOINTS NEW BOARD MEMBER

                 Kurt M. Landgraf Elected to Board of Directors


Valley Forge,  Pennsylvania  - January 13, 2000 - IKON Office  Solutions  (NYSE:
IKN)  today  announced  that  Kurt  Landgraf  has been  elected  a member of the
Company's Board of Directors.  This appointment fills the vacancy created by the
resignation  of board  member  Thomas  Gerrity,  who resigned in December due to
other commitments.

"We are pleased to elect Kurt Landgraf to our Board of Directors," said James J.
Forese,  President and Chief Executive  Officer of IKON Office  Solutions.  "Mr.
Landgraf's many years of business experience and respected  leadership will be a
significant contribution to the board."

Kurt M. Landgraf,  53, is currently Executive Vice President and Chief Operating
Officer for E.I.  DuPont de Nemours & Company and Chairman of DuPont  Europe and
the DuPont  Pharmaceutical  Company.  Landgraf  is also  Chairman  of the DuPont
Pharmaceutical  Advisory Board,  and is responsible for leading and implementing
DuPont's pharmaceutical strategy.

Since 1980,  Landgraf has held numerous high level executive positions at DuPont
including  Executive  Vice  President  for DuPont U.S. and  President  and Chief
Executive Officer of the DuPont Merck Pharmaceutical Company, as well as several
director  positions  within  DuPont  international  and  domestic  business  and
marketing divisions.  Prior to joining DuPont, Landgraf was Manager of Marketing
Analysis and Planning for The Upjohn Company's  Worldwide  Business  Development
Division.
<PAGE>

In addition  to his current  role at DuPont,  Landgraf  is  currently  the Board
Chairman of Christiana Care Health Services, Inc. and Director of the University
of Delaware Research  Foundation and the Delaware  Biotechnology  Institute.  He
also serves on numerous pharmaceutical industry, research and business boards as
well as many Delaware-based community and education boards.

Landgraf  received his bachelor's  degree in  economics/business  administration
from Wagner  College.  He has also earned three master's  degrees:  in economics
from Pennsylvania State University,  in administration  from Rutgers University,
and in sociology from Western Michigan University. He graduated from the Harvard
Business  School  Advanced  Management  Program  in 1992 and holds two  honorary
doctoral degrees.

IKON Office Solutions  (www.ikon.com) is one of the world's leading providers of
products and services that help businesses communicate.  IKON provides customers
with total business solutions for every office, production and outsourcing need,
including  copiers  and  printers,   color  solutions,   distributed   printing,
facilities  management,  imaging  and legal  outsourcing  solutions,  as well as
network design and consulting,  application development and technology training.
With  fiscal 1999  revenues of $5.5  billion,  IKON has nearly  1,000  locations
worldwide  including the United  States,  Canada,  Mexico,  the United  Kingdom,
France, Germany, Ireland, and Denmark.


                                       ###



                                                                    Exhibit 99.1



                                                     P.O. Box 834
                                                     Valley Forge, PA 19482-0834
                                                     70 Valley Stream Parkway
                                                     Malvern, PA  19355

     News Release
     ---------------------------------------------------------------------------

Contacts:

Susan G. Gaffney                   Veronica L. Rosa              Steve Eck
Investor Relations                 Investor Relations            Media Relations
610-408-7292                       610-408-7196                  610-408-7295
[email protected]                  [email protected]                [email protected]
- -----------------                  -----------------             ---------------



              IKON OFFICE SOLUTIONS announceS First QUARTER results

                   Operating Margin Improvement Marks Quarter

                      Company Takes Restructuring Charge To
 Consolidate Facilities and Implement Further Productivity-Building Initiatives

Valley Forge,  Pennsylvania  - January 26, 2000 - IKON Office  Solutions  (NYSE:
IKN) today reported results for the first quarter of fiscal 2000. IKON generated
net  income  of  $22.8  million,   or  $.15  per  share,   excluding  a  pre-tax
restructuring  charge of $105 million, or an after-tax charge of $.52 per share.
Including the charge, the Company reported a net loss of $55.6 million,  or $.37
per share.  For the first  quarter of fiscal 1999,  the Company had reported net
income  of $28.7  million,  or $.19  per  share,  including  a gain  from  asset
securitization of $.06 per share.

"Our  operating  margin  improvement  this  quarter  signifies  that our ongoing
competitiveness  and  productivity  initiatives  are taking hold and  delivering
results," said James J. Forese,  President and Chief  Executive  Officer.  "I am
optimistic  that we are on the right course and making  progress.  We are seeing
efficiency gains in lower administrative costs as a result of our centralization
of key  support  areas that will allow us to continue  to make  investments  for
growth - our top priority this fiscal year."

Revenues for the quarter were $1.33  billion,  a 2.6%  decrease  from the fourth
quarter  of fiscal  1999 and a 3.6%  decrease  from the same  period a year ago,
excluding  the  securitization  gain.  The revenue  decline can be attributed to
customers'  Y2K  delays   industry-wide   that  mostly  affected  the  Company's
<PAGE>

Technology Services business, a continued backlog of Canon digital products that
is  expected to ease in the second  quarter,  and the  cumulative  impact of the
reduced sales force from last fiscal year.

"We have made steady progress in recruiting sales  representatives  in the areas
of  strongest  growth  - such  as  color,  high-volume,  outsourcing  and  major
accounts.  Through  this effort and reduced  attrition,  the net addition to our
sales force was approximately 175 representatives in the first quarter. However,
we have not yet  seen  additional  revenue  because  of the  time it  takes  new
representatives to ramp up and become fully productive," Mr. Forese said.

Revenues  in key  areas  of  opportunity,  such as  digital  and  higher  volume
equipment and  outsourcing,  did show signs of growth during the first  quarter.
Digital sales of color and  black-and-white  equipment continue to increase as a
percent of total  equipment  revenues - up to 79% compared to 69% last  quarter.
Revenues from outsourcing contracts were up 15% from the first quarter of fiscal
1999 and up 10%  sequentially,  and IKON's higher volume  equipment base grew 4%
sequentially.

"Also of particular note is our European business which is on a fully-integrated
services model.  Revenues were up 2.5% from the first quarter of the prior year,
despite a year-over-year  decline in the technology  service business due to Y2K
deferrals  in  Europe.  This  growth is  further  evidence  that we are  winning
business  and  growing  through  the  delivery of  integrated  solutions  to our
customers," Mr. Forese stated.

During the quarter the Company continued to make investments and progress on its
growth strategy by:

o    Developing a branding campaign that is scheduled to launch in February. The
     campaign  focuses on how IKON's broad array of products and services  helps
     businesses  communicate,  and  will  use the  positioning,  "IKON:  The Way
     Business Gets CommunicatedSM" to represent IKON's ability to understand its
     customers' business  communications  needs and deliver customized solutions
     uniquely matched to those needs.

o    Expanding its products and services  portfolio with the launch of the Canon
     imageRUNNER  110  high-volume   digital   production   copier/printer   and
     additional  digital  devices from Ricoh.  In the second quarter the Company
     will continue to develop  relationships  with vendors for cluster printing,
<PAGE>

     document management workflow and network print volume assessments. Rounding
     out its full range of offerings for the legal industry,  IKON also recently
     announced  the  launch of the  Virtual  File  Room(TM),  an  Internet-based
     litigation management solution that provides attorneys with rapid access to
     electronic case documents.

o    Adopting a national  Technology  Services  platform  to promote  growth and
     productivity,   focused  on  education,  e-business  development,   network
     assessment and consulting, project management and security.

o    Focusing  its   Business   Document   Services   locations  on  a  digital,
     print-on-demand  strategy  to aid in the  integration  of these  production
     facilities with the Company's growing facilities management business and to
     leverage the strength of its Digital Express(R) network to provide Internet
     data repository and printing services.

o    Developing  programs to increase sales productivity  through national sales
     training  and a  Web-based  sales  automation  tool,  as well  as  enhanced
     customer  service  and  billing   capabilities  that  will  free  up  sales
     representatives to spend more time on customer consulting and sales.

The Company also announced a restructuring plan to address  underperformance  in
certain Technology Services, Business Document Services and Business Information
Services  locations,  to  consolidate  real  estate  and  to  implement  certain
productivity  initiatives,  which resulted in a pre-tax  restructuring charge of
$105 million for the quarter.

"We believe the  approximate  savings  from these  programs  will be $15 million
during fiscal 2000 and $45 million on an annualized  basis.  This  restructuring
will  significantly aid our efforts to convert fully to an operating company and
will position us for sustained productivity  improvements as we focus on revenue
growth," Mr. Forese stated.

The restructuring charge includes actions relating to:

o    Consolidation,  disposition or right-sizing of certain  underperforming and
     specific non-strategic Technology Services,  Business Document Services and
     Business Information Services locations. Approximately 65 locations will be
     affected,  two-thirds of which will be consolidated to leverage back-office
     operations and co-location  with other IKON units. The  restructuring  will
     further aid our implementation of consistent, national service offerings in
     these business units.


<PAGE>

o    A real estate strategy to close or consolidate  more than 140 facilities to
     achieve  cost  savings as well as increased  administrative  and  marketing
     synergies by co-locating its businesses.

o    Severance  related  to  various  productivity   initiatives  that  will  be
     implemented within the next 12 months in the areas of inventory management,
     purchasing, finance/accounting and other administrative functions.

"We have made steady progress in increasing our efficiency and productivity, and
I am confident that we have the right strategy in place to take advantage of the
growing  opportunities in our industry. As I have stated before, we will not see
the  results of these  initiatives  overnight - they will take time and a lot of
hard work - but we are clearly on the right course.  In the upcoming  quarter we
anticipate  earnings  improvement of 12% to 15%  sequentially and revenue growth
for the same period of close to 3%." Mr. Forese concluded.

A complete  replay of IKON's  conference  call with  investors will be available
over the  Internet on IKON's  investor  relations  home page.  To listen,  go to
ikon.com/corporate info and click on Investor Relations.

IKON Office Solutions  (www.ikon.com) is one of the world's leading providers of
products and services that help businesses communicate.  IKON provides customers
with total business solutions for every office, production and outsourcing need,
including  copiers  and  printers,   color  solutions,   distributed   printing,
facilities  management,  imaging  and legal  outsourcing  solutions,  as well as
network design and consulting,  application development and technology training.
With  fiscal  1999  revenues  of $5.5  billion,  IKON has nearly  950  locations
worldwide  including the United  States,  Canada,  Mexico,  the United  Kingdom,
France, Germany, Ireland, and Denmark.

This news release  includes  information  which may  constitute  forward-looking
statements within the meaning of the federal securities laws, including, but not
limited to:  statements  concerning  expected  revenue growth,  cost savings and
increased productivity and margins resulting from IKON's growth and productivity
initiatives;  and  statements  concerning  the  restructuring  charge,  expected
savings and operational  benefits relating to certain planned asset dispositions
and  consolidations.  Although IKON believes the expectations  contained in such
forward-looking  statements are reasonable,  it can give no assurances that such
expectations will prove correct. Such forward-looking  statements are based upon
management's  current plans or expectations and are subject to a number of risks
and  uncertainties,  including,  but not  limited  to,  risks and  uncertainties
relating to conducting  operations in a competitive  environment  and a changing
industry;  delays,  difficulties,  management  transitions and employment issues
associated  with  consolidation  of,  and/or  changes  in  business  operations;
managing  the  integration  of  existing  and  acquired  companies;   risks  and
uncertainties  associated  with  existing or future  vendor  relationships;  and
general economic conditions.  Certain additional risks and uncertainties are set
forth in IKON's 1999 Annual Report on Form 10-K/A filed with the  Securities and
Exchange   Commission.   As  a   consequence   of  these  and  other  risks  and
uncertainties,  IKON's current plans,  anticipated  actions and future financial
condition  and  results  may  differ  materially  from  those  expressed  in any
forward-looking statements.

                                      # # #

<PAGE>
IKON Office Solutions, Inc.

FINANCIAL SUMMARY (in thousands, except earnings per share)

<TABLE>
<CAPTION>
                                                                                       First Quarter Fiscal
                                                                -------------------------------------------------------------------
                                                                      2000                    1999                   % Change
                                                                -----------------       -----------------      --------------------
<S>                                                           <C>                     <C>                               <C>
Revenues
Net sales                                                     $          668,482      $          707,719                (5.5)%
Service and rentals                                                      582,921                 601,259                (3.0)
Finance income                                                            81,097                  87,439                (7.3)
- ---------------------------------------------------------------------------------------------------------
                                                                       1,332,500               1,396,417                (4.6)
- ---------------------------------------------------------------------------------------------------------

Costs and Expenses
Cost of goods sold                                                       451,092                 471,746                (4.4)
Service and rental costs                                                 345,438                 349,881                (1.3)
Finance interest expense                                                  39,452                  32,680                20.7
Selling and administrative                                               438,223                 468,963                (6.6)
Restructuring charge                                                     105,340
- ---------------------------------------------------------------------------------------------------------
                                                                       1,379,545               1,323,270                 4.3
- ---------------------------------------------------------------------------------------------------------

Operating income (loss)                                                  (47,045)                 73,147
Interest expense                                                          15,994                  19,547               (18.2)
- ---------------------------------------------------------------------------------------------------------
Income (loss) before income taxes (benefit)                              (63,039)                 53,600
Income taxes (benefit)                                                    (7,403)                 24,924
- ---------------------------------------------------------------------------------------------------------
Net income (loss)                                             $          (55,636)     $           28,676
                                                                =================       =================


Basic Earnings (Loss) Per Share                                           ($0.37)                  $0.19
                                                                =================       =================

Diluted Earnings (Loss) Per Share                                         ($0.37)                  $0.19
                                                                =================       =================

Weighted Average Common Shares Outstanding, Basic                        149,279                 148,349                 0.6 %
                                                                =================       =================

Weighted Average Common Shares Outstanding, Diluted                      149,279                 148,907                 0.2 %
                                                                =================       =================


Operations Analysis:
      Gross profit %, net sales                                            32.5%                   33.3%
      Gross profit %, service and rentals                                  40.7%                   41.8%
      Gross profit %, finance subsidiaries                                 51.4%                   62.6%
      Total gross profit %                                                 37.3%                   38.8%
      SG&A as a % of revenue                                               32.9%                   33.6%
      Operating income (loss) % of revenue                                 (3.5%)                   5.2%
      Oper inc % of rev, excl restructuring charge in fiscal
         2000 and gain on asset securitization in fiscal 1999               4.4%                    4.3%
</TABLE>
<PAGE>
IKON Office Solutions, Inc.

FINANCIAL SUMMARY (in thousands, except earnings per share)
EXCLUDING SPECIAL ITEMS
<TABLE>
<CAPTION>
                                                                               First Quarter Fiscal
                                                        -------------------------------------------------------------------
                                                              2000                    1999                   % Change
                                                        -----------------       -----------------      --------------------
<S>                                                   <C>                     <C>                               <C>
Revenues
Net sales                                             $          668,482      $          707,719                (5.5)%
Service and rentals                                              582,921                 601,259                (3.0)
Finance income                                                    81,097                  73,106 *              10.9
- -------------------------------------------------------------------------------------------------
                                                               1,332,500               1,382,084                (3.6)
- -------------------------------------------------------------------------------------------------

Costs and Expenses
Cost of goods sold                                               451,092                 471,746                (4.4)
Service and rental costs                                         345,438                 349,881                (1.3)
Finance interest expense                                          39,452                  32,680                20.7
Selling and administrative                                       438,223                 468,963                (6.6)
- -------------------------------------------------------------------------------------------------
                                                               1,274,205 **            1,323,270                (3.7)
- -------------------------------------------------------------------------------------------------

Operating income                                                  58,295                  58,814
Interest expense                                                  15,994                  19,547               (18.2)
- -------------------------------------------------------------------------------------------------
Income before taxes                                               42,301                  39,267
Income taxes                                                      19,458                  19,191
- -------------------------------------------------------------------------------------------------
Net income                                            $           22,843      $           20,076
                                                        =================       =================


Basic Earnings Per Share                                           $0.15                   $0.13
                                                        =================       =================

Diluted Earnings Per Share                                         $0.15                   $0.13
                                                        =================       =================

Weighted Average Common Shares Outstanding, Basic                149,279                 148,349                 0.6 %
                                                        =================       =================

Weighted Average Common Shares Outstanding, Diluted              149,443 ***             148,907                 0.4 %
                                                        =================       =================


Operations Analysis:
      Gross profit %, net sales                                    32.5%                   33.3%
      Gross profit %, service and rentals                          40.7%                   41.8%
      Gross profit %, finance subsidiaries                         51.4%                   55.3%
      Total gross profit %                                         37.3%                   38.2%
      SG&A as a % of revenue                                       32.9%                   33.9%
      Operating income % of revenue                                 4.4%                    4.3%

<FN>
*    Excludes $14.3 million gain from asset securitization
**   Excludes $105.3 million restructuring charge
***  As a result  of  exclusion  items,  shares  that were  previously  excluded
     because of a net loss,  are now included in the diluted  earnings per share
     calculation
</FN>
</TABLE>
This information is provided for additional analysis and is not intended to be a
presentation in accordance with generally accepted accounting principles.
<PAGE>
IKON Office Solutions, Inc.

FINANCIAL SUMMARY (in thousands, except earnings per share)

<TABLE>
<CAPTION>
                                                                 First Quarter           Fourth Quarter
                                                                      Fiscal                  Fiscal
                                                                       2000                    1999                   % Change
                                                                 -----------------       -----------------      --------------------
<S>                                                            <C>                     <C>                               <C>
Revenues
Net sales                                                      $          668,482      $          717,970                (6.9)%
Service and rentals                                                       582,921                 577,780                 0.9
Finance income                                                             81,097                  71,860                12.9
- ----------------------------------------------------------------------------------------------------------
                                                                        1,332,500               1,367,610                (2.6)
- ----------------------------------------------------------------------------------------------------------

Costs and Expenses
Cost of goods sold                                                        451,092                 482,843                (6.6)
Service and rental costs                                                  345,438                 341,886                 1.0
Finance interest expense                                                   39,452                  34,137                15.6
Selling and administrative                                                438,223                 452,447                (3.1)
Shareholder litigation settlement                                                                 101,106
Restructuring charge                                                      105,340
- ----------------------------------------------------------------------------------------------------------
                                                                        1,379,545               1,412,419                (2.3)
- ----------------------------------------------------------------------------------------------------------

Operating loss                                                            (47,045)                (44,809)
Interest expense                                                           15,994                  15,652                 2.2
- ----------------------------------------------------------------------------------------------------------
Loss before income tax benefit                                            (63,039)                (60,461)
Income tax benefit                                                         (7,403)                (15,476)
- ----------------------------------------------------------------------------------------------------------
Net loss                                                       $          (55,636)     $          (44,985)
                                                                 =================       =================


Basic Loss Per Share                                                       ($0.37)                 ($0.30)
                                                                 =================       =================

Diluted Loss Per Share                                                     ($0.37)                 ($0.30)
                                                                 =================       =================

Weighted Average Common Shares Outstanding, Basic                         149,279                 148,958                 0.2 %
                                                                 =================       =================

Weighted Average Common Shares Outstanding, Diluted                       149,279                 148,958                 0.2 %
                                                                 =================       =================


Operations Analysis:
      Gross profit %, net sales                                             32.5%                   32.7%
      Gross profit %, service and rentals                                   40.7%                   40.8%
      Gross profit %, finance subsidiaries                                  51.4%                   52.5%
      Total gross profit %                                                  37.3%                   37.2%
      SG&A as a % of revenue                                                32.9%                   33.1%
      Operating loss % of revenue                                           (3.5%)                  (3.3%)
      Oper inc % of rev, excl restructuring charge in
         fiscal 2000 and shareholder litigation settlement
         in fiscal 1999                                                      4.4%                    4.1%
</TABLE>
<PAGE>
IKON Office Solutions, Inc.

FINANCIAL SUMMARY (in thousands, except earnings per share)
EXCLUDING SPECIAL ITEMS
<TABLE>
<CAPTION>
                                                             First Quarter           Fourth Quarter
                                                                  Fiscal                  Fiscal
                                                                   2000                    1999                   % Change
                                                             -----------------       -----------------      --------------------
<S>                                                        <C>                     <C>                               <C>
Revenues
Net sales                                                  $          668,482      $          717,970                (6.9)%
Service and rentals                                                   582,921                 577,780                 0.9
Finance income                                                         81,097                  71,860                12.9
- ------------------------------------------------------------------------------------------------------
                                                                    1,332,500               1,367,610                (2.6)
- ------------------------------------------------------------------------------------------------------

Costs and Expenses
Cost of goods sold                                                    451,092                 482,843                (6.6)
Service and rental costs                                              345,438                 341,886                 1.0
Finance interest expense                                               39,452                  34,137                15.6
Selling and administrative                                            438,223                 452,447                (3.1)
- ------------------------------------------------------------------------------------------------------
                                                                    1,274,205 *             1,311,313 **             (2.8)
- ------------------------------------------------------------------------------------------------------

Operating income                                                       58,295                  56,297
Interest expense                                                       15,994                  15,652                 2.2
- ------------------------------------------------------------------------------------------------------
Income before taxes                                                    42,301                  40,645
Income taxes                                                           19,458                  18,900
- ------------------------------------------------------------------------------------------------------
Net income                                                 $           22,843      $           21,745
                                                             =================       =================


Basic Earnings Per Share                                                $0.15                   $0.15
                                                             =================       =================

Diluted Earnings Per Share                                              $0.15                   $0.15
                                                             =================       =================

Weighted Average Common Shares Outstanding, Basic                     149,279                 148,958                 0.2 %
                                                             =================       =================

Weighted Average Common Shares Outstanding, Diluted                   149,443 ***             149,119 ***             0.2 %
                                                             =================       =================


Operations Analysis:
      Gross profit %, net sales                                         32.5%                   32.7%
      Gross profit %, service and rentals                               40.7%                   40.8%
      Gross profit %, finance subsidiaries                              51.4%                   52.5%
      Total gross profit %                                              37.3%                   37.2%
      SG&A as a % of revenue                                            32.9%                   33.1%
      Operating income % of revenue                                      4.4%                    4.1%
<FN>
*    Excludes $105.3 million restructuring charge
**   Excludes $101.1 million shareholder litigation settlement
***  As a result  of  exclusion  items,  shares  that were  previously  excluded
     because of a net loss,  are now included in the diluted  earnings per share
     calculation
</FN>
</TABLE>

This information is provided for additional analysis and is not intended to be a
presentation in accordance with generally accepted accounting principles.


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