OPEN MARKET INC
POS AM, 1996-05-31
PREPACKAGED SOFTWARE
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<PAGE>
 
      
   AS FILED WITH THE SECURITIES AND EXCHANGE COMMISSION ON MAY 31, 1996     
 
                                                      REGISTRATION NO. 333-03340
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
 
                       SECURITIES AND EXCHANGE COMMISSION
 
                             WASHINGTON, D.C. 20549
 
                               ----------------
                         
                      POST-EFFECTIVE AMENDMENT NO. 2     
 
                                       TO
 
                                    FORM S-1
 
                             REGISTRATION STATEMENT
 
                                     UNDER
                           THE SECURITIES ACT OF 1933
 
                               ----------------
 
                               OPEN MARKET, INC.
 
             (EXACT NAME OF REGISTRANT AS SPECIFIED IN ITS CHARTER)
 
                               ----------------
 
        DELAWARE                     7372                    04-3214536
                               (PRIMARY STANDARD          (I.R.S. EMPLOYER
     (STATE OR OTHER              INDUSTRIAL           IDENTIFICATION NUMBER)
     JURISDICTION OF          CLASSIFICATION CODE
    INCORPORATION OR                NUMBER)
      ORGANIZATION)
 
                               ----------------
 
                                245 FIRST STREET
                         CAMBRIDGE, MASSACHUSETTS 02142
                                 (617) 621-9500
  (ADDRESS, INCLUDING ZIP CODE, AND TELEPHONE NUMBER, INCLUDING AREA CODE, OF
                   REGISTRANT'S PRINCIPAL EXECUTIVE OFFICES)
 
                               ----------------
 
                                GARY B. EICHHORN
                     PRESIDENT AND CHIEF EXECUTIVE OFFICER
                               OPEN MARKET, INC.
                                245 FIRST STREET
                         CAMBRIDGE, MASSACHUSETTS 02142
                                 (617) 621-9500
 (NAME, ADDRESS, INCLUDING ZIP CODE, AND TELEPHONE NUMBER, INCLUDING AREA CODE,
                             OF AGENT FOR SERVICE)
 
                               ----------------
 
                                   COPIES TO:
 
 
 
       PAUL P. BROUNTAS, ESQ.                     DAVID C. CHAPIN, ESQ.
            HALE AND DORR                             ROPES & GRAY
           60 STATE STREET                       ONE INTERNATIONAL PLACE
     BOSTON, MASSACHUSETTS 02109               BOSTON, MASSACHUSETTS 02110
           (617) 526-6000                            (617) 951-7000
 
                               ----------------
 
- --------------------------------------------------------------------------------
- --------------------------------------------------------------------------------
<PAGE>
 
                                EXPLANATORY NOTE
   
  This Post-Effective Amendment No. 2 to Registration Statement on Form S-1
(File No. 333-03340) of Open Market, Inc. is filed solely to file copies of the
exhibits identified in Item 16(a) hereto.     
<PAGE>
 
                               OPEN MARKET, INC.
 
CROSS REFERENCE SHEET SHOWING LOCATION IN PROSPECTUS OF INFORMATION REQUIRED BY
                          ITEMS IN PART I OF FORM S-1
 
<TABLE>
<CAPTION>
  REGISTRATION STATEMENT ITEM AND CAPTION            LOCATION IN PROSPECTUS
  ---------------------------------------            ----------------------
<S>                                           <C>
 1.Forepart of Registration Statement and
     Outside Front Cover Page of
     Prospectus.............................  Outside Front Cover Page
 2.Inside Front and Outside Back Cover Pages
     of Prospectus..........................  Inside Front Cover Page; Outside
                                               Back Cover Page
 3.Summary Information, Risk Factors and
     Ratio of Earnings to Fixed Charges.....  Prospectus Summary; Risk Factors
 4.Use of Proceeds..........................  Prospectus Summary; Use of Proceeds
 5.Determination of Offering Price..........  Underwriting
 6.Dilution.................................  Dilution
 7.Selling Security Holders.................  Not Applicable
 8.Plan of Distribution.....................  Outside Front Cover Page;
                                               Underwriting
 9.Description of Securities to be
     Registered.............................  Description of Capital Stock
10.Interests of Named Experts and Counsel...  Legal Matters; Experts
11.Information With Respect to the
     Registrant:
  (a)Description of Business................  Prospectus Summary; Business;
                                               Management's Discussion and
                                               Analysis of Financial Condition and
                                               Results of Operations
  (b)Description of Property................  Business-Facilities
  (c)Legal Proceedings......................  Not Applicable
  (d)Market Price of and Dividends on the
       Registrant's Common Equity and
       Related Stockholder Matters..........  Front Cover Page; Dividend Policy;
                                               Management-Executive Compensation;
                                               Description of Capital Stock;
                                               Shares Eligible for Future Sale
  (e)Financial Statements...................  Capitalization; Consolidated
                                               Financial Statements
  (f)Selected Financial Data................  Selected Consolidated Financial Data
  (g)Supplementary Financial Information....  Not Applicable
  (h)Management's Discussion and Analysis of
       Financial Condition and Results of     
       Operations...........................  Management's Discussion and Analysis
                                               of Financial Condition and Results
                                               of Operations
  (i)Changes in and Disagreements with
       Accountants on Accounting and
       Financial Disclosure.................  Not Applicable
  (j)Directors, Executive Officers,
       Promoters and Control Persons........  Management--Executive Officers,
                                               Directors and Key Employees;
                                               Certain Transactions
  (k)Executive Compensation.................  Management-Executive Compensation
  (l)Security Ownership of Certain
       Beneficial Owners and Management.....  Principal Stockholders
  (m)Certain Relationships and Related
       Transactions.........................  Certain Transactions
12.Disclosure of Commission Position on
     Indemnification for Securities Act
     Liabilities............................  Not Applicable
</TABLE>
<PAGE>
 
ITEM 16. EXHIBITS AND FINANCIAL STATEMENT SCHEDULES
 
  (A) EXHIBITS
 
<TABLE>
<CAPTION>
 EXHIBIT
   NO.                                 DESCRIPTION
 -------                               -----------
 <C>     <S>
  1.1    Form of U.S. Underwriting Agreement.
  1.2    Form of International Underwriting Agreement.
  3.1    Certificate of Incorporation of the Registrant, as amended.
  3.2    Form of Amended and Restated Certificate of Incorporation of the
         Registrant (to be filed upon the closing of the offering to which this
         Registration Statement relates).
  3.3    By-Laws of the Registrant.
  3.4    Form of Amended and Restated By-laws of the Registrant (to be
         effective upon the Offerings to which this Registration Statement
         relates).
  4.1    Specimen Certificate for shares of Common Stock, $.001 par value, of
         the Registrant.
  5      Opinion of Hale and Dorr with respect to the validity of the
         securities being offered.
 10.1    1994 Stock Incentive Plan.
 10.2    1996 Employee Stock Purchase Plan.
 10.3    1996 Director Option Plan.
 10.4    Employment Agreement between the Registrant and Gary B. Eichhorn,
         dated November 7, 1995.
 10.5    Incentive Stock Option Agreement dated November 10, 1995, between the
         Registrant and Gary B. Eichhorn.
 10.6    Invention and Non-Disclosure Agreement dated November 10, 1995,
         between the Registrant and Gary B. Eichhorn.
 10.7    Promissory Note dated February 5, 1996 in the principal amount of
         $1,500,000 issued by David K. Gifford to the Registrant.
 10.8    Pledge Agreement dated February 5, 1996, between the Company and David
         K. Gifford.
 10.9    Series A Preferred Stock Purchase Agreement, dated June 8, 1994, among
         the Registrant and certain stockholders of the Registrant.
 10.10   Series B Preferred Stock Purchase Agreement, dated April 12, 1995,
         among the Registrant and certain stockholders of the Registrant.
 10.11   Series C Preferred Stock Purchase Agreement, dated January 26, 1996,
         among the Registrant and certain stockholders of the Registrant.
 10.12   Second Amended and Restated Registration Rights Agreement, dated
         January 26, 1996, among the Registrant and certain stockholders of the
         Registrant.
 10.13*+ Master Agreement, dated as of August 23, 1995, by and between FTP
         Software, Inc. and the Registrant.
 10.14*+ Development and Services Agreement dated as of January 1, 1995 by and
         between Time Inc. New Media and the Registrant, as amended.
 10.15+  Master Development Agreement, dated as of February 21, 1995, by and
         between Conde Net, Inc. and the Registrant.
</TABLE>
 
 
                                      II-1
<PAGE>
 
<TABLE>   
<CAPTION>
 EXHIBIT
   NO.                                 DESCRIPTION
 -------                               -----------
 <C>     <S>
 10.16+  TMS Software License Agreement, dated as of February 27, 1996, by and
         between Tribune Interactive Network Services and the Registrant.
 10.17+  License Agreement dated October 17, 1994 by and between Massachusetts
         Institute of Technology and the Registrant.
 10.18   Letter Agreement dated January 11, 1995 by and between Silicon Valley
         Bank and the Registrant.
 10.19   Promissory Note dated August 14, 1995 issued by the Registrant to
         Silicon Valley Bank, as modified to date.
 10.20   Form of OM-Transact Software License Agreement of Registrant.
 10.21   Form of Agreement for Annual Software Support of Registrant.
 10.22   Form of Master Development Agreement of Registrant.
 10.23   Form of Software License and Distribution Agreement of Registrant.
 10.24   Form of Start-Up Services Agreement of Registrant.
 10.25   Form of Professional Services Agreement of Registrant.
 10.26+  Software License Agreement, effective March 15, 1996, by and between
         Novell, Inc. and the Registrant.
 10.27+  Master Development Agreement, dated as of May 22, 1995, by and between
         Parade Net, Inc. and the Registrant.
 10.28+  OEM Master License Agreement, dated June 30, 1995, by and between RSA
         Data Security, Inc. and the Registrant.
 10.29+  Public Key Patent License, effective as of September 6, 1995, by and
         between Caro-Kann Corporation and the Registrant.
 10.30   Commercial Security Agreement, dated January 11, 1995 by and between
         the Registrant and Silicon Valley Bank.
 10.31   Start-Up Services Agreement, dated as of February 27, 1996, by and
         between the Registrant and Tribune Interactive Network Services.
 10.32   Promissory Note dated January 11, 1995 issued by the Registrant to
         Silicon Valley Bank, as modified to date.
 10.33   Founder's Agreement dated June 8, 1994 by and between David K. Gifford
         and the Registrant.
 10.34*+ License and Exclusive Distribution Agreement dated as of April 10,
         1996 by and between Time Inc. New Media and the Registrant.
 11      Computation of income per common share.
 21      Subsidiary of the Registrant.
 23.1    Consent of Hale and Dorr (included in Exhibit 5).
 23.2    Consent of Arthur Andersen LLP.
 24      Powers of Attorney.
 24.1    Additional Power of Attorney
</TABLE>    
- --------
 *Filed herewith.
 +Confidential treatment requested as to certain portions.
 All other exhibits have been previously filed.
 
 
                                      II-2
<PAGE>
 
                                  SIGNATURES
   
  PURSUANT TO THE REQUIREMENTS OF THE SECURITIES ACT OF 1933, AS AMENDED, THE
REGISTRANT HAS DULY CAUSED THIS POST-EFFECTIVE AMENDMENT NO. 2 TO REGISTRATION
STATEMENT TO BE SIGNED ON ITS BEHALF BY THE UNDERSIGNED, THEREUNTO DULY
AUTHORIZED, IN THE CITY OF BOSTON, COMMONWEALTH OF MASSACHUSETTS, ON THIS 31ST
DAY OF MAY, 1996.     
 
                                          Open Market, Inc.
 
                                                   /s/ Gary B. Eichhorn
                                          By: _________________________________
                                              GARY B. EICHHORN PRESIDENT AND
                                                  CHIEF EXECUTIVE OFFICER
   
  PURSUANT TO THE REQUIREMENTS OF THE SECURITIES ACT OF 1933, AS AMENDED, THIS
POST-EFFECTIVE AMENDMENT NO. 2 TO REGISTRATION STATEMENT HAS BEEN SIGNED BELOW
BY THE FOLLOWING PERSONS IN THE CAPACITIES AND ON THE DATES INDICATED.     
 
              SIGNATURE                        TITLE                 DATE
 
        /s/ Gary B. Eichhorn           President, Chief             
- -------------------------------------   Executive Officer        May 31, 1996
          GARY B. EICHHORN              and Director                     
                                        (Principal
                                        Executive Officer)
 
          Regina O. Sommer*            Chief Financial              
- -------------------------------------   Officer (Principal       May 31, 1996
          REGINA O. SOMMER              Financial and                    
                                        Accounting Officer)
 
           Gulrez Arshad*              Director                     
- -------------------------------------                            May 31, 1996
            GULREZ ARSHAD                                                
 
           Shikhar Ghosh*              Director                     
- -------------------------------------                            May 31, 1996
            SHIKHAR GHOSH                                                
 
          David K. Gifford*            Director                     
- -------------------------------------                            May 31, 1996
          DAVID K. GIFFORD                                               
 
                                     II-3
<PAGE>
 
            Bruce Judson*               Director                    
- -------------------------------------                            May 31, 1996
            BRUCE JUDSON                                                 
 
         William S. Kaiser*             Director                    
- -------------------------------------                            May 31, 1996
          WILLIAM S. KAISER                                              
 
             Ray Stata*                 Director                    
- -------------------------------------                            May 31, 1996
              RAY STATA                                                  
 
        Robert J. Tarr, Jr.*            Director                    
- -------------------------------------                            May 31, 1996
         ROBERT J. TARR, JR.                                             
 
          Eugene F. Quinn*              Director                    
- -------------------------------------                            May 31, 1996
           EUGENE F. QUINN                                               
 
          Gary B. Eichhorn
  ---------------------------------
*By:
          GARY B. EICHHORN
          ATTORNEY-IN-FACT
 

                                      II-4

<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.

                                                                   EXHIBIT 10.13



                                  MASTER AGREEMENT

                                       between

                                 FTP Software, Inc.

                                         and

                                  Open Market, Inc.
<PAGE>
 
                                  TABLE OF CONTENTS


         DEFINITIONS.............................................     1

         ARTICLE II - MARKETING AND DISTRIBUTION OF OMI
         PRODUCTS BY FTP.........................................     5

         ARTICLE III - DEVELOPMENT OF DERIVATIVE PRODUCTS........     8

         ARTICLE IV - MARKETING AND DISTRIBUTION OF FTP
         PRODUCTS BY OMI.........................................    10

         ARTICLE V - INCORPORATION OF FTP PRODUCT TECHNOLOGIES
         IN OMI PRODUCTS.........................................    11

         ARTICLE VI - DISTRIBUTION OF FTP CLIENT 
         PRODUCTS BY OMI.........................................    11

         ARTICLE VII - INCORPORATION OF OMI PRODUCT TECHNOLOGIES
         IN FTP PERSONAL WEB SERVER..............................    13

         ARTICLE VII - CONTINUED PRODUCT DEVELOPMENT
         BY OMI..................................................    14

         ARTICLE IX - PROPRIETARY RIGHTS.........................    14

         ARTICLE X - PROGRAM MANAGEMENT..........................    16

         ARTICLE XI - DEVELOPMENT FEE............................    18

         ARTICLE XII - ROYALTIES.................................    18

         ARTICLE XIII - MARKETING................................    23

         ARTICLE XIV - SUPPORT...................................    23

         ARTICLE XV - TRAINING...................................    27

         ARTICLE XVI - SIMILAR PRODUCTS..........................    28

         ARTICLE XVII - MOST FAVORED NATION......................    29

         ARTICLE XVIII - REPRESENTATIONS AND WARRANTIES..........    29

         ARTICLE XIX - CONFIDENTIAL INFORMATION..................    32

         ARTICLE XX - TRADEMARKS.................................    33

         ARTICLE XXI - PRICES....................................    34

                                      -i-
<PAGE>
 
         ARTICLE XXII - TERM; DEFAULT; TERMINATION...............    34

         ARTICLE XXIII - INTELLECTUAL PROPERTY INDEMNIFICATION...    36

         ARTICLE XXIV - INDEMNIFICATION AND INSURANCE............    38

         ARTICLE XXV - WARRANTIES; LIMITATION OF LIABILITY.......    39

         ARTICLE XXVI - MISCELLANEOUS............................    39

                                     -ii-
<PAGE>
 
                                  LIST OF SCHEDULES

<TABLE> 
<CAPTION> 
         Schedule      Title
         <S>           <C>  
         1             OMI Products, FTP Products, FTP Client Products
         2.6           OMI Products:  Master Copies to be Provided to FTP
         2.7           End-User License Requirements Imposed by OMI Third
                        Party Agreements
         4.5           End-User License Requirements Imposed by FTP Third
                        Party Agreements
         6.4           FTP Client Products: Master Copies to be Provided to
                        OMI
         7.1           FTP Personal Web Server Criteria
         8             OMI Roadmap
         9.3           Limitations Imposed by Third Party Agreements
         10.3          Derivative Products Project Plan
         14.1 - 14.14  Support Procedures
         18.1(e)       FTP Client Products: List of Exceptions to Right to
                        License
         18.2(e)       OMI Products: List of Exceptions to Right to License
         20.1          List of OMI Trademarks
         20.2          List of FTP Trademarks
         23.1          OMI Trademark Jurisdictions
         23.2          FTP Trademark Jurisdictions
</TABLE> 

                                     -iii-
<PAGE>
 
                                  MASTER AGREEMENT


              This Master Agreement (the "Agreement") is made and entered
         into as of August 23, 1995 between FTP Software, Inc., a
         Massachusetts corporation ("FTP") and Open Market, Inc., a
         Delaware corporation ("OMI").

              In consideration of the mutual covenants and agreements
         contained herein, and other consideration, the receipt and
         sufficiency of which is hereby acknowledged, the parties hereto
         agree as follows:


                               ARTICLE I - DEFINITIONS

         For all purposes of this Agreement, the following terms shall have
         the meanings ascribed to them below:

              "Affiliate" shall mean, as to any Person, any other Person
         which is directly or indirectly controlling, controlled by or
         under common control with the Person in question.

              "Bankruptcy" shall mean (a) the filing by a Person of a
         voluntary petition seeking liquidation, reorganization,
         arrangement or readjustment, in any form, of its debts under any
         applicable United States or other insolvency law, or such Person's
         filing an answer consenting to or acquiescing in any such
         petition; (b) the making by such Person of any assignment for the
         benefit of its creditors; or (c) the expiration of sixty (60) days
         after the filing of an application for the appointment of a
         receiver for the assets of such Person or an involuntary petition
         seeking liquidation, reorganization, arrangement or readjustment
         of its debts under any applicable United States or other
         insolvency law, provided that the same shall not have been
         vacated, set aside or stayed within such sixty-day period.

              "Contract Year 1" shall mean the period extending from the
         Effective Date through December 31, 1996.

              "Contract Year" shall mean any of Contract Year 1, calendar
         year 1997, and succeeding calendar years.

              "Defect" means any condition of a program which causes it not
         to operate substantially in accordance with the specifications and
         User Documentation for such program.

                                         -1-
<PAGE>
 
              "Derivative Products" shall mean the Object Programs, Source
         Programs, User Documentation and Programmer Documentation that are
         modified, developed or adapted by OMI, FTP or both and adapted
         from OMI Products.

              "Derivative Product Components" shall mean the Object
         Programs, Source Programs, User Documentation and Programmer
         Documentation comprising individual modules of a Derivative
         Product that are developed by FTP or OMI.

              "Development Tools" shall mean all software tools,
         documentation and other information and materials (other than
         materials generally available from third parties) necessary to
         port and adapt the applicable OMI Products and which, in each
         case, OMI has a legal right to disclose.

              "Effective Date" shall mean the date first written above.

              "FTP Client Products" shall mean FTP's Web browser, other
         Explore applications, and FTP's Personal Web Server, including
         both the versions that exist upon the Effective Date of this
         Agreement and any Updates created during the term of this
         Agreement.  FTP Client Products that currently exist or are under
         development are identified in Schedule 1.

              "FTP Direct Marketed Products" shall mean FTP Products that
         are not marketed, sold or licensed to end-users by third parties.

              "FTP Personal Web Server" shall mean a Web server intended
         for individual end-users that exhibits the criteria set forth in
         Exhibit 7.1.

              "FTP Products" shall mean all Derivative Products that are
         developed by FTP.  FTP Products that currently exist or are under
         development are identified in Schedule 1.

              "FTP Server Products" shall mean the Object Programs, Source
         Programs, User Documentation and Programmer Documentation
         comprising the FTP Products that are derived from and have
         functionality substantially similar to the OMI Server Products,
         including all Updates to the foregoing.

              "Marketing Visibility" shall mean, with respect to the
         distribution of an OMI or FTP Product as an adjunct to a Product
         of the other party, that the adjunct Product will bear the
         trademarks of its owner, that other materials referencing the
         adjunct Product, including written quotations, will identify its
         owner, that marketing materials supplied by its owner will be
         distributed with the adjunct Product and that the distributing

                                         -2-
<PAGE>
 
         party will use reasonable efforts to provide the names of
         customers receiving the adjunct Product to its owner.

              "Maintenance Update" shall mean an Update developed to
         correct one or more Defects.

              "Net Revenue" shall mean the proceeds, funds and credits
         actually received by a party in respect of any Product, net of any
         applicable discounts, returns, allowances and shipping costs if
         separately invoiced.

              "Non-Unix Operating System Platforms" shall mean all
         Microsoft Windows operating system platforms, Novell NetWare
         operating system platforms, any successor platforms and such other
         platforms as FTP and OMI mutually agree.

              "Object Program" shall mean a program provided on machine
         readable media in machine executable form, usually designated as
         binary code, object code, executable code or their equivalents.

              "OMI Direct Marketed Products" shall mean OMI Products that
         are not marketed, sold or licensed to end-users by third parties.

              "OMI New Products" shall mean the Object Programs, Source
         Programs, User Documentation and Programmer Documentation
         comprising all of OMI's products, other than OMI Server Products,
         including those set forth on Schedule 1, developed during the term
         of this Agreement.

              "OMI Products" shall mean all OMI Server Products and OMI New
         Products. OMI Products shall include any Derivative Products
         developed by OMI.

              "OMI Server Products" shall mean Object Programs, Source
         Programs, User Documentation and Programmer Documentation
         comprising all of OMI's server products, including all current
         variations of such products, international versions of such
         products, and all supplementary products, including demonstration,
         evaluation, add-on and adjunct products, and all Updates to the
         foregoing, in each case whether developed prior to or during the
         term of this Agreement.  In the event that OMI markets a
         transaction link product as a standalone product that connects a
         Web server to the Transaction Management Server, such product
         shall constitute an OMI Server Product.

              "Person" shall mean any individual, partnership, joint
         venture, corporation, trust, unincorporated organization,
         association, government or department or agency of a government or
         other entity.

                                         -3-
<PAGE>
 
              "Products" shall mean the OMI Products, the Derivative
         Products and the FTP Client Products.

              "Programmer Documentation" means any programmer documentation
         and any other relevant explanatory material that is necessary for
         a complete understanding of the logic and structure of a computer
         program, including flowcharts, logic diagrams and internal
         specifications.

              "Confidential Information" shall mean any and all information
         of FTP or OMI, as applicable, (the "Discloser") that is not
         generally known by others with whom the Discloser competes or does
         business, or with whom the Discloser plans to compete or do
         business and any and all information, publicly known in whole or
         in part or not, which, if disclosed by the Discloser would assist
         in competition against it.  Confidential Information includes
         without limitation such information relating to (i) the
         development, research, testing, marketing and financial activities
         of the Discloser, (ii) the Technology and intellectual property of
         the Discloser, (iii) the costs, sources of supply, financial
         performance and strategic plans of the Discloser, (iv) the
         identity and special needs of the customers or suppliers of the
         Discloser and (v) the people and organizations with whom the
         Discloser has business relationships and those relationships.
         Confidential Information shall not include information that (a) is
         in the public domain or rightfully in the possession of the
         receiving party without restriction at the time of receipt under
         this Agreement; (b) is independently developed by the receiving
         party by or through persons who do not have access, directly or
         indirectly, to the information; (c) becomes known to the receiving
         party from a source other than the disclosing party who is free to
         make such disclosure; (d) is made available by the disclosing
         party to a third party on an unrestricted, non-confidential basis.

              "Resellers" shall mean resellers, distributors, agents, VARs
         and OEMs.

              "Source Program" means machine readable and human readable
         source codes for a computer program and the information contained
         therein.

              "Support Tools" shall mean, with respect to any Product, any
         computer programs, documentation, information or Update to the
         foregoing that is used to maintain such Product or support
         customers' use of such Product.

              "Update" means a correction, modification, upgrade,
         enhancement or new or successor version of a computer program or
         documentation.

                                         -4-
<PAGE>
 
              "User Documentation" means any material that is not
         Programmer Documentation that in any way describes, illuminates or
         explains the use of a computer program, including manuals,
         templates, forms, tutorials, hypertext and any other explanatory
         material or documentation in any form and on any medium.

              "Wholly Owned Subsidiary" or "Wholly Owned Subsidiaries"
         shall mean any corporation, 100% of the outstanding voting stock
         of which shall at the time be owned by FTP or OMI, as the case may
         be, or by one or more Wholly-Owned Subsidiaries, or any other
         entity or enterprise 100% of the equity of which shall at the time
         be owned by FTP or OMI, as the case may be, or by one or more
         Wholly-Owned Subsidiaries.

              "Web" shall mean the world wide web and any related, similar
         or successor technologies.

              Each of the following terms shall have the meaning ascribed
         to it in the section set forth beside such term in the table
         below:

              Term                          Section

              "AAA"                         26.4
              "Allowable Costs"             12.1(c), 12.3(b)
              "Audited Party"               12.17
              "Auditing Party'              12.17
              "Minimum Royalty"             12.2(a)
              "Prohibited Countries"        26.16
              "Reference Sale"              2.2(a)
              "Regulations"                 26.16
              "Representatives"             19.1(d)
              "Royalties Paid"              12.2(d)
              "Royalty Records"             12.16
              "Twelve-Month Revenue"        12.1(c), 12.3(b)

         ARTICLE II - MARKETING AND DISTRIBUTION OF OMI PRODUCTS BY FTP

              2.1. Right to Market and Distribute OMI Server Products.  OMI
         grants to FTP the right, as further defined below, to market and
         distribute the OMI Server Products.

              2.2. Right to Market OMI Transaction Management System.

              (a)  Reference Sales.  Upon OMI's completion of a
         satisfactory business, distribution model for external sales of
         the OMI Transaction Management System, FTP shall have the right to
         promote the sale and license of and assist OMI in making reference
         sales, as defined below, of the OMI Transaction Management System.
         Unless otherwise agreed by OMI, FTP shall not have the right to

                                         -5-
<PAGE>
 
         sell or license or solicit orders for the OMI Transaction
         Management System.

              Upon identification of a prospective purchaser of OMI's
         Transaction Management System, FTP shall register the prospective
         customer with OMI as a lead.  Upon confirmation from OMI that the
         prospective customer is a valid lead that was not when registered
         by FTP under development by OMI, FTP will assist OMI in obtaining
         access for OMI to the relevant customer decision maker and will
         coordinate an initial sales meeting involving OMI and the
         prospective customer.  In the event that this process results in
         OMI obtaining a binding commitment from the customer to purchase
         the OMI's Transaction Management System within six months
         following the initial sales meeting (twelve months for an
         international sale), as may be extended by mutual agreement (a
         "Reference Sale"), FTP shall be entitled to receive a finder's fee
         pursuant to Section 12.3(b).

              (b)  In the event that OMI sells or licenses the OMI
         Transaction Management System through a Reseller or other third
         party, OMI shall grant to FTP the right to market and distribute
         the OMI Transaction Management System, subject to mutual agreement
         of the parties concerning royalty rates and other applicable
         terms, including where appropriate terms different from or in
         addition to those set forth below.

              2.3. Option to Market and Distribute OMI New Products.  In
         the event that OMI sells or licenses any OMI New Product through a
         Reseller or other third party, OMI shall grant to FTP the right to
         market and distribute such OMI New Product, subject to mutual
         agreement of the parties concerning royalty rates and other
         applicable terms.

              2.4. Internationalization.  The right to market and
         distribute shall include the right to develop, market and
         distribute localized versions of the OMI Products for
         international markets.  Subject to mutual agreement of FTP and OMI
         as to royalty rates pursuant to Section 12.8 and any reasonable
         restrictions imposed upon FTP by any FTP international partner,
         OMI shall have an option, exercisable by written notification to
         FTP, to obtain the right, as further defined below, to market and
         distribute all internationalized versions of OMI Products
         developed by FTP.

              2.5. Licenses Supporting Right to Market and Distribute.  For
         any OMI Products for which FTP has been granted the right to
         market and distribute such OMI Products, OMI grants to FTP:

              (a)  a nonexclusive, worldwide license to load, execute,
         copy, have copied, modify, market, demonstrate, and transmit

                                         -6-
<PAGE>
 
         electronically the Object Programs and User Documentation
         comprising such OMI Products;

              (b)  in the event that FTP obtains the Source Programs
         comprising such OMI Products for support and customization, a
         nonexclusive, worldwide license to load, execute, copy, have
         copied, and modify the Source Programs, Programmer Documentation
         and User Documentation comprising such OMI Products, for the
         purpose of correcting Defects and making minor modifications to
         such OMI Products;

              (c)  a nonexclusive, worldwide license to load, execute,
         copy, have copied, and modify the Source Programs, Programmer
         Documentation and User Documentation comprising such OMI Products,
         for the purpose of developing and marketing localized versions of
         such OMI Products for international markets; and

              (d)  a nonexclusive, worldwide right to sublicense to
         Resellers and end-users, and to grant to its Resellers the right
         to sublicense, market, and demonstrate, the Object Programs and
         User Documentation comprising such OMI Products.

         The license granted in subsection (c) above shall include the
         right to sublicense to a contractor that FTP engages to develop a
         localized version, provided that OMI shall have the right to
         disapprove any contractor where OMI has a reasonable good faith
         basis for believing that the contractor will not respect OMI's
         proprietary rights or will produce a poor quality product.

         Any contractor that FTP has entrusted with FTP source code shall
         be presumed to be acceptable to OMI, subject to OMI's right to
         disapprove where OMI has a reasonable basis for doing so. In the
         event that OMI fails to disapprove a contractor within two
         business days following receipt of notification by FTP of its
         intent to utilize a given contractor, FTP shall be free to use
         such contractor. Section 19.4 shall be applicable to the Source
         Program licenses granted under this section.

              2.6. Delivery of Master Copies.

              (a)  Object Programs and User Documentation.  OMI shall:

                   (i)  upon execution of this Agreement;
                  (ii)  upon the exercise of any option under this
                        Article II;
                 (iii)  upon the earlier of sixty days prior to first
                        customer ship or the release of the beta version of
                        any OMI Product or Update; and
                  (iv)  upon the release of any final version of any OMI
                        Product or Update;

                                         -7-
<PAGE>
 
         provide to FTP master copies of all Object Programs and User
         Documentation comprising and Support Tools related to any OMI
         Products that FTP has the right to market and distribute.  Those
         master copies to be delivered upon execution of this Agreement are
         listed in Schedule 2.6.

              (b)  Source Programs and Programer Documentation -
         Internationalization.  OMI shall provide the Source Programs and
         Programmer Documentation for any OMI Product that FTP has the
         right to market and distribute upon notification by FTP that it
         intends to develop a localized version of such OMI Product.
         Section 19.4 shall be applicable to any Source Programs provided
         pursuant to this section.

              2.7. Use of FTP End-User License Agreement. Distribution of
         the OMI Products shall be covered by FTP's then current applicable
         software license agreements and shall be in accordance with FTP's
         then current software licensing policies, provided that such
         license agreements contain provisions intended to protect OMI's
         intellectual property in the OMI Products, maintain the
         confidentiality of the trade secrets and other proprietary
         material embodied in the OMI Products, prevent the licensee from
         assigning the license (other than in connection with the sale of
         the licensee's business), and limit warranties and licensor
         liability in a fashion consistent with industry standards and as
         may be reasonably required by terms of third party agreements
         entered into by OMI (a list identifying all presently existing
         requirements is set forth in Schedule 2.7).  FTP agrees to include
         any notices that are required by OMI's agreements with third
         parties (unless rendered inapplicable by agreements entered into
         by FTP), which in the case of products including RSA security
         technology include notices (i) prominently identifying OMI as the
         source of the product in any packaging in which the product is
         bundled with other products, (ii) in the end-user license
         agreement for such bundled products, identifying OMI as a source
         for the products, (iii) in FTP's packaging, documentation and
         software for the bundled products prominently acknowledging RSA
         Data Security, Inc. as a source of the security technology in the
         bundled product, and (iv) identifying FTP as a distributor of
         OMI's products.  FTP agrees not to make any representation or
         warranty on behalf of OMI.  FTP's current standard end-user
         license agreement is attached to Schedule 2.7.  OMI acknowledges
         that such license agreement adequately meets the above
         requirements.

              2.8.  Branding.  FTP shall have the right to identify the OMI
         Products that are marketed and distributed by FTP as products of
         FTP or of FTP and OMI (using appropriate OMI trademarks and logos,
         as mutually agreed by the parties), and to mark such OMI Products
         with FTP's trademarks.

                                         -8-
<PAGE>
 
              2.9. No Duty to Market.  Except as expressly set forth
         herein, FTP shall not, by virtue of this Agreement or otherwise,
         have any obligation to promote the sale and license of or
         otherwise market the OMI Products.

              2.10.  Sublicensing.  Except as set forth above, FTP shall
         not sublicense any Source Programs or Programmer Documentation
         provided to FTP pursuant to Section 2.6.

                  ARTICLE III - DEVELOPMENT OF DERIVATIVE PRODUCTS

              3.1. Right to Port OMI Server Products.  OMI and FTP intend
         to port and adapt the OMI Server Products to Non-Unix Operating
         System Platforms.  Particular Derivative Products may be developed
         by OMI, by FTP or by the parties jointly.  OMI grants to FTP the
         right to port and adapt, as further defined below, the OMI Server
         Products to operate on Non-Unix Operating System Platforms.

              3.2.  New Derivative Products.  As plans for new OMI Products
         are developed by OMI, the parties will, through the program
         management process, determine whether to develop Derivative
         Products, identify appropriate target operating system platforms
         and whether FTP or OMI should carry out the development, provided
         that OMI shall have the final control over whether Derivative
         Products are developed and whether FTP or OMI carries out the
         development.  OMI and FTP shall each have the right to market and
         distribute, as defined in Articles II and IV respectively, new
         Derivative Products.  For those OMI Products for which OMI and FTP
         develop Derivative Products, FTP will have the right to port and
         adapt, as further defined below, such OMI Products.

              3.3. Licenses Supporting Right to Port and Adapt.  For any
         OMI Products for which FTP has been granted the right to port and
         adapt such OMI Products, OMI grants to FTP:

              (a)  a nonexclusive, worldwide license to load, execute,
         copy, have copied, port, modify, adapt and create derivative works
         based upon the Source Programs and Programmer Documentation
         comprising such OMI Products;

              (b)  the nonexclusive right to use any Development Tools; and

              (c)  the nonexclusive right to use any know-how, trade
         secrets, methodologies and other information disclosed by OMI to
         FTP.  

              Section 19.4 shall be applicable to the Source Program
         licenses granted under this section.

                                         -9-
<PAGE>
 
              3.4. Provision of Source Code and Tools by OMI.  In order to
         enable FTP to port and adapt OMI Products, OMI shall provide to
         FTP Source Programs, User Documentation and Programmer
         Documentation and Development Tools for any OMI Products that FTP
         has the right to port and adapt.  OMI will provide initial
         delivery upon execution of the Agreement, and prompt, effective
         and ongoing access to, these materials. Section 19.4 shall be
         applicable to any Source Programs provided under this section.

              3.5. Access to Engineering Assistance.  In order to enable
         FTP to port and adapt OMI Products, OMI shall promptly and
         effectively provide FTP with such engineering assistance as is
         reasonably requested by FTP.  For each class of OMI Products that
         FTP has the right to port and adapt, OMI shall designate an
         engineer who is experienced with the class of OMI Products as
         FTP's primary engineering resource.  Such engineers shall be
         responsible for responding to all reasonable requests of FTP for
         engineering support.  In addition, OMI agrees that such engineer
         will be available when essential to assist FTP with the resolution
         of a difficult problem.  OMI agrees that, with respect to the OMI
         Products that FTP is then porting and adapting, OMI shall not
         provide any third party software partner, joint developer or
         contractor with access to OMI's relevant engineering resources
         that is materially superior to the access provided to FTP.

              3.6. Use of Contractors.  FTP shall be entitled to exercise
         its rights under this Article III either itself or through third
         party contractors, vendors and agents, provided that FTP shall be
         responsible for ensuring that any such contractor, vendor or agent
         complies with the restrictions and duties imposed by this
         Agreement upon FTP.  OMI shall have the right to disapprove any
         external contractor (i.e. contractors other than those that are
         located at FTP's locations and are integrated into FTP's
         workforce) where OMI has a reasonable good faith basis for
         believing that the contractor will not respect OMI's proprietary
         rights or will produce a poor quality product.  Any contractor
         that FTP has entrusted with FTP source code shall be presumed to
         be acceptable to OMI, subject to OMI's right to disapprove where
         OMI has a reasonable basis for doing so.  In the event that OMI
         fails to disapprove a contractor within two business days
         following receipt of notification by FTP of its intent to utilize
         a given contractor, FTP shall be free to use such contractor.


           ARTICLE IV - MARKETING AND DISTRIBUTION OF FTP PRODUCTS BY OMI

              4.1. Right to Market and Distribute FTP Server Products.  FTP
         grants to OMI the right, as further defined below, to market and
         distribute the FTP Server Products.

                                        -10-
<PAGE>
 
              4.2. Option to Market and Distribute Other FTP Products.
         Subject to mutual agreement of FTP and OMI as to royalty rates
         pursuant to Section 12.8, OMI shall have an option, exercisable by
         written notification to FTP, to obtain the right, as further
         defined below, to market and distribute all FTP Products,
         excluding FTP Direct Marketed Products.

              4.3. Licenses Supporting Right to Market and Distribute.  For
         any FTP Products for which OMI has been granted the right to
         market and distribute, FTP grants to OMI:

              (a)  a nonexclusive, worldwide license to load, execute,
         copy, have copied, modify, market, demonstrate, and transmit
         electronically the Object Programs and User Documentation
         comprising such FTP Products;

              (b)  a nonexclusive, worldwide license to load, execute,
         copy, have copied, and modify the Source Programs, Programmer
         Documentation and User Documentation comprising such FTP Products,
         solely for the purpose of correcting Defects and making minor
         modifications to such FTP Products; and

              (c)  a nonexclusive, worldwide right to sublicense to
         Resellers and end-users, and to grant to its Resellers the right
         to sublicense, market, and demonstrate, the Object Programs and
         User Documentation comprising such FTP Products.

         Section 19.4 shall be applicable to the Source Program licenses
         granted under this section.

              4.4. Delivery of Master Copies.  FTP shall:

              (a)  upon the exercise of any option under this Article IV;

              (b)  upon the earlier of sixty days prior to first customer
         ship or the release of the beta version of any FTP Product or
         Update; and

              (c)  upon the release of the final version of any FTP Product
         or Update;

         provide to OMI master copies of all Object Programs and User
         Documentation comprising and Support Tools related to any FTP
         Products that OMI has the right to market and distribute.

              4.5. Use of OMI End-User License Agreement.  Distribution of
         the FTP Products shall be covered by OMI's then current applicable
         software license agreements and shall be in accordance with OMI's
         then current software licensing policies, provided that such
         license agreements protect FTP's intellectual property in the FTP

                                        -11-
<PAGE>
 
                          

         Products, maintain the confidentiality of the trade secrets and
         other proprietary material embodied in the FTP Products, prevent
         the licensee from assigning the license (other than in connection
         with the sale of the licensee's business), and limit warranties
         and licensor liability in a fashion consistent with industry
         standards and as may be reasonably required by terms of third
         party agreements entered into by FTP (a list identifying all
         presently existing requirements is set forth in Schedule 4.5).
         OMI agrees not to make any representation or warranty on behalf of
         FTP.

              4.6. Branding.  OMI shall have the right to identify the FTP
         Products that are marketed and distributed by OMI as products of
         OMI or of FTP and OMI (using appropriate FTP trademarks and logos,
         as mutually agreed by the parties), and to mark such FTP Products
         with OMI's trademarks.

              4.7. No Duty to Market.  Except as expressly set forth
         herein, OMI shall not, by virtue of this Agreement or otherwise,
         have any obligation to promote the sale and license of or
         otherwise market the FTP Products.

                ARTICLE V - INCORPORATION OF FTP PRODUCT TECHNOLOGIES
                                   IN OMI PRODUCTS

              Subject to mutual agreement of FTP and OMI concerning royalty
         rates and other applicable terms, FTP grants to OMI the right to
         incorporate portions of FTP Products in the corresponding OMI
         Products.

              ARTICLE VI - DISTRIBUTION OF FTP CLIENT PRODUCTS BY OMI

              6.1. Distribution of FTP Client Products.  FTP grants to OMI
         the following limited rights, as further defined below, in
         connection with the FTP Client Products:

              (a)  Reference Sales of FTP Client Products.  OMI shall have
         the right to promote the sale and license of and assist FTP in
         making Reference Sales of the FTP Client Products.

              (b)  System Package Sales.  Subject in each case to mutual
         agreement of FTP and OMI as to royalty rates pursuant to
         Section 12.8, OMI may license FTP Client Products as part of a
         larger system of products including OMI Products licensed to a
         customer.
    
              (c) OMI Server Products. Upon mutual agreement in each case, OMI
         shall have the right to license one copy of a mutually agreeable FTP
         Client Product on a complimentary basis in conjunction with any sale of
         an OMI Server or the OMI Transaction Management System without any
                                                                               
                                              
                                        -12-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.

    
         obligation to pay a royalty to FTP, ** ****** for which *** ****
         ******* ********* **********, provided that *** ***** ********* *** for
         any ******** ** ***** ******* ** ***** ** ******* ***** ******** as a
         result of such license.         

         Unless otherwise agreed by FTP, OMI shall not, except as set forth
         in this Section 6.1 and Section 6.2, have the right to sell or
         license or solicit orders for the FTP Client Products. OMI will
         not have the right to sublicense to Resellers or grant to
         Resellers the right to sublicense the FTP Client Products.

              6.2. Option to Market and Distribute FTP Client Products.
         OMI shall have an option, exercisable by written notification to
         FTP, to obtain the right, as further defined below, to market and
         distribute the FTP Client Products, subject to mutual agreement of
         OMI and FTP concerning royalty rates and other applicable terms.

              6.3. Licenses Supporting Right to Market and Distribute.  For
         any FTP Client Products for which OMI has been granted the right
         to license such FTP Client Products, FTP grants to OMI a
         nonexclusive, worldwide license to load, execute, copy, have
         copied, market, demonstrate, and transmit electronically the
         Object Programs and User Documentation comprising such OMI
         Products.

              6.4. Supply of FTP Client Product.  FTP shall:

              (a)  upon execution of this Agreement;

              (b)  upon the exercise of any option under this Article VI;

              (c)  upon the earlier of sixty days prior to first customer
         ship or the release of the beta version of any FTP Client Product
         or Update; and

              (d)  upon the release of the final version of any FTP Client
         Product or Update;

         provide to OMI master copies of all Object Programs and User
         Documentation comprising and Support Tools related to any FTP
         Client Products that OMI has the right to market and distribute.
         Those master copies to be delivered upon execution are listed in
         Schedule 6.4.

              6.5. Use of OMI End-User License Agreement.  Distribution of
         the FTP Client Products shall be covered by OMI's then current
         applicable software license agreements and shall be in accordance
         with OMI's then current software licensing policies, provided that
         such license agreements protect FTP's intellectual property in the

                                        -13-
<PAGE>
 
         FTP Client Products, maintain the confidentiality of the trade
         secrets and other proprietary material embodied in the FTP Client
         Products, prevent the Licensee from assigning the license (other
         than in connection with the sale of the Licensee's business), and
         limit warranties and licensor liability in a fashion consistent
         with industry standards and as may be required by terms of third
         party agreements entered into by FTP (a list identifying all
         presently existing requirements is set forth in Schedule 4.5).
         OMI agrees not to make any representation or warranty on behalf of
         FTP.

              6.6. No Duty to Market.  Except as expressly set forth
         herein, OMI shall not, by virtue of this Agreement or otherwise,
         have any obligation to promote the sale and license of or
         otherwise market the FTP Client Products.

               ARTICLE VII - INCORPORATION OF OMI PRODUCT TECHNOLOGIES
                             IN FTP PERSONAL WEB SERVER

              7.1. Right to Incorporate OMI Technology in Personal Web
         Server.  OMI grants to FTP the right to incorporate portions of
         OMI's Server Products into FTP's Personal Web Server.  FTP and OMI
         will mutually determine the functionality to be provided in the
         Personal Web Server and the portions of OMI's Server technology to
         be included therein, to be reflected in Schedule 7.1, through the
         program management process set forth in Section 10.3.  OMI and FTP
         agree that upon execution of this Agreement FTP may proceed to
         develop, market and distribute a Personal Web Server having the
         functionality and incorporating the portions of OMI's Server
         Product technology set forth in the initial version of Schedule
         7.1.

              7.2. License Supporting Right to Incorporate.  OMI grants to
         FTP a nonexclusive, worldwide license to load, execute, copy, have
         copied, and modify the Source Programs, Programmer Documentation
         and User Documentation comprising the OMI Server Products, solely
         for the purpose set forth in Section 7.1.  Section 19.4 shall be
         applicable to the Source Program licenses granted under this
         section.

              7.3. OMI Marketing Visibility.  FTP agrees to provide OMI
         with marketing visibility in the form of prominent display of
         OMI's logos, trademarks and copyrights on appropriate computer
         screens, in FTP marketing literature and at appropriate industry
         marketing events (trade shows, conferences, announcements and
         seminars) with respect to the FTP Personal Web Server.  FTP shall
         use all commercially reasonable efforts to seek OMI's input on the
         use of OMI's logos and trademarks on appropriate computer screens
         in the FTP Personal Web Server prior to its release.

                                        -14-
<PAGE>
 
              ARTICLE VIII - CONTINUED PRODUCT DEVELOPMENT BY OMI

              OMI agrees to continue to upgrade existing products or to
         introduce and license to FTP new products, in order to ensure that
         the products licensed to FTP remain competitive in the market, and
         to support the level of business forecasted by FTP.  Attached as
         Schedule 8 is a roadmap of OMI's planned new releases of existing
         products and new products for the first Contract Year, including a
         schedule for the development and release of such new products.  At
         least three months prior to the end of each Contract Year, OMI
         will develop a schedule for the following Contract Year.  In the
         event of a significant and continued failure to make product
         contributions, FTP will have the right to seek an equitable
         adjustment in subsequent minimum royalties pursuant to
         Section 12.9.

                           ARTICLE IX - PROPRIETARY RIGHTS

              9.1.  Proprietary Rights in OMI Products.  Except to the
         extent licenses or rights are granted herein, OMI retains the
         entire right, title and interest, including all copyrights, in and
         to the OMI Products.  Notwithstanding the foregoing, the FTP
         Products and any Derivative Product Components developed by FTP
         pursuant to Article III shall remain the property of FTP and any
         program modules licensed from a third party that are incorporated
         into the Derivative Products shall remain the property of such
         third party.

              9.2.  Proprietary Rights in FTP Products.  Except to the
         extent licenses or rights are granted herein, FTP retains the
         entire right, title and interest, including all copyrights, in and
         to the FTP Products.  Notwithstanding the foregoing, the OMI
         Products and any Derivative Product Components developed by OMI
         pursuant to Article III shall remain the property of OMI and any
         program modules licensed from a third party that are incorporated
         into the Derivative Products shall remain the property of such
         third party.

              9.3. Background License for Derivative Products.  OMI grants
         to FTP a perpetual, fully paid-up, nonexclusive, sublicensable,
         worldwide license to any and all rights in the OMI Products and
         Derivative Products that are necessary to permit FTP full and
         unencumbered use and distribution of the Derivative Products
         pursuant to this Agreement, but in the case of software licensed
         to OMI by a third party only to the extent and subject to the
         conditions pursuant to which OMI is authorized to sublicense such
         software.  All such presently existing conditions, including for
         RSA Data Security, Inc., are set forth Schedule 9.3.  The parties
         agree to work in good faith to minimize any adverse effect upon
         this Agreement resulting from the RSA contract.  Except pursuant

                                        -15-
<PAGE>
 
             

         to the limited circumstances set forth in Section 22.4, this
         license is irrevocable and shall survive expiration or termination
         of this Agreement for any reason whatsoever.

              9.4. Background License for OMI Products.  FTP grants to OMI
         a perpetual, fully paid-up, nonexclusive, sublicensable, worldwide
         license to any and all rights in the Derivative Products that are
         necessary to permit OMI full and unencumbered use and distribution
         of the OMI Products and Derivative Products pursuant to this
         Agreement, but in the case of software licensed to FTP by a third
         party only to the extent and subject to the conditions pursuant to
         which FTP is authorized to sublicense such software. Except
         pursuant to the limited circumstances set forth in Section 22.4,
         this license is irrevocable and shall survive expiration or
         termination of this Agreement for any reason whatsoever.

              9.5. Background License for FTP Personal Web Server.  OMI
         grants to FTP a perpetual, fully paid-up, nonexclusive,
         sublicensable, worldwide license to any and all rights in the OMI
         Server Products that are necessary to permit FTP full and
         unencumbered use and distribution of the FTP Personal Web Server,
         but in the case of software licensed to OMI by a third party only
         to the extent and subject to the conditions pursuant to which OMI
         is authorized to sublicense such software.  Except pursuant to the
         limited circumstances set forth in Section 22.4, this license is
         irrevocable and shall survive expiration or termination of this
         Agreement for any reason whatsoever.

              9.6. License to Background Intellectual Property.  To the
         extent necessary to give effect to this Agreement, the licenses
         and other rights granted herein shall include rights under any
         applicable patents, copyrights, trademarks and other proprietary
         rights belonging to the granting party or under which the granting
         party has acquired rights but only to the extent and subject to
         any conditions pursuant to which the granting party is authorized
         to do so.

              9.7. Internal Use Licenses.

              (a)  Subject to Section 9.7(c), (d) and (e) below, OMI grants
         a nonexclusive, royalty free, worldwide license to load, execute,
         copy, have copied, and distribute Object Programs and User
         Documentation comprising the OMI products for FTP's own internal
         use by FTP's employees and contractors.

              (b)  Subject to Section 9.7(c), (d) and (e) below, FTP grants
         to OMI a nonexclusive, royalty free, worldwide license to load,
         execute, copy, have copied and distribute Object Programs and User
         Documentation comprising all FTP products for OMI's own internal
         use by OMI's employees and contractors.

                                        -16-
<PAGE>
 
              (c)  Each party shall have in place or will implement
         internal procedures and policies intended to protect the
         intellectual property embodied in the products of the other party.

              (d)  Either party may exclude a product from the licenses set
         forth in Sections 9.7(a) and (b) where a substantial business
         justification exists for doing so.  Either party may exclude a
         product from the licenses set forth in Sections 9.7(a) and (b)
         where such party is legally prohibited from granting such license.

              (e)  Either party may require the other party to reimburse
         such party for any payments to third parties or media or packaging
         costs occurring as a result of the other party's internal use,
         provided that such party has been apprised of such cost prior to
         incurring liability for the same.

                           ARTICLE X - PROGRAM MANAGEMENT

              10.1.  Project Manager and Liaisons.  Each party shall
         designate a Project Manager.  The Project Manager will have
         overall responsibility for managing his or her company's
         development work and will function as the primary liaison to the
         other party.  FTP hereby designates Jon Rodin as its initial
         Project Manager, Peter Grossman as its initial Engineering
         Liaison, and Steve Hanlon as its initial Marketing Liaison.  OMI
         hereby designates Bob Weinberger as its initial Project Manager,
         Pat McGowan as its initial Engineering Liaison, and Pierre
         Bouchard as its initial Marketing Liaison.  The duties of each
         party's Project Manager and Liaisons include responding promptly
         and fully to all reasonable requests from the other party.

              10.2.  Technology Interchange.  The parties will develop
         project management mechanisms for coordinating the technology
         interchange between the parties, including procedures for
         exchanging and managing source code trees and related material.

              10.3.  Roadmap for Derivative Products.  The parties have
         jointly developed and attached to this Agreement as Schedule 10.3
         an initial project plan for the development of Derivative
         Products.  The project plan set forth, for the initial phase of
         the project, the Derivative Products to be developed, the schedule
         for the development and release of the Derivative Products, a list
         of the Derivative Product Components comprising the Derivative
         Product and the identity the parties to performing the development
         of such Derivative Product Components.  The parties agree to use
         reasonable efforts to perform the development and other tasks
         assigned to it in the Derivative Products project plan.

                                        -17-
<PAGE>
 
              10.4.  Project Management Meetings.

              (a)  Monthly Meetings of Engineering and Marketing Liaisons.
         The Engineering Liaisons and the Marketing Liaisons shall each
         hold meetings at least monthly for the purpose of ensuring
         adequate technical and marketing communication and coordination
         between the parties.

              (b)  Quarterly Meetings of Project Managers.  The Project
         Managers shall hold quarterly project management meetings for the
         purpose of reviewing the technical and business status of the
         project and resolving any issues that have arisen as a result of
         the liaison meetings or otherwise.

                   (i)  Technical Status.  At each meeting, the parties
              will review the technical status of ongoing projects, present
              revised development timetables, and resolve any technology
              interchange issues.

                  (ii)  Product Development.  The meetings will provide a
              forum for discussing and coordinating product development.
              The parties will present their updated product development
              roadmaps and schedules, propose and discuss the merits of
              planned and potential new products, product features and
              operating system platforms, and identify the appropriate
              party for carrying out the development of Derivative
              Products.  Determination of the party to perform the
              development of a particular Derivative Product will be based
              upon availability of engineering and financial resources,
              time to market, and the nexus between the planned product and
              the party's existing products.

                 (iii)  Channel Coordination.  The meetings will provide a
              forum for discussing and coordinating distribution channels
              with the goal of reducing, to the extent possible, channel
              conflict.

              10.5.  Annual Review.  OMI and FTP shall conduct a
         comprehensive review of the relationship at least once per year.
         The review shall occur at one of the regular quarterly project
         management meetings, or at such other time as the parties shall
         agree.

              The parties will discuss and seek to resolve any significant
         issues affecting the project, including any failure of a party to
         meet its responsibilities under the Derivative Products roadmap
         (Schedule 8), any action by a third party that has a significant
         deleterious effect on the value of the relationship to either
         party or any circumstances that have had or in the immediate
         future will have a significant effect on the fairness of the

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                   CONFIDENTIAL MATERIALS OMITTED AND FILED
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                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


         current royalty rates or minimum royalty payments.  In the event
         that any such issue is not resolved to the satisfaction of both
         parties, a Project Summit meeting will be held in accordance with
         Section 12.9.

              10.6.  Cooperation.  The parties agree that their ability to
         meet their obligations hereunder depends upon mutual cooperation,
         assistance and timely receipt of information.  Each party agrees
         that its failure to cooperate, assist and provide timely
         information could delay or postpone the delivery of products and
         services provided by this Agreement and may constitute a material
         breach of this Agreement.

              10.7.  Authority.  The Project Manager will have authority to
         determine product content, functionality and product development
         project plans and roadmaps.  The Project Manager will not have
         authority to bind the party he or she represents to commitments or
         obligations contrary to those set forth in this Agreement and its
         attachments, as amended from time to time, or to waive the other
         party's compliance with any commitment or obligations set forth in
         this Agreement and its attachments, as amended from time to time.

                            ARTICLE XI - DEVELOPMENT FEE

              Upon OMI's delivery to FTP of the materials required to be
         delivered upon the Effective Date pursuant to Sections 2.6 and
         3.4, FTP shall pay OMI a development fee of $2 million.  The
         payment made by FTP pursuant to this Section is nonrefundable,
         except as otherwise explicitly provided for in this Agreement.

                               ARTICLE XII - ROYALTIES

              12.1.  Royalties Payable by FTP.  OMI shall accrue the right
         to receive royalties from FTP as follows:

              (a)  ** ******* of the Net Revenue received by FTP in return
         for licenses for OMI Server Products.

              (b)  ** ******* of the Net Revenue received by FTP in return
         for licenses for FTP Server Products.

              (c)  ** ******* of the Twelve-Month Revenue received by FTP
         in connection with each OMI-assisted Reference Sale of any FTP
         Client Product.  "Twelve-Month Revenue" shall mean the Net Revenue
         received for all products and services provided by FTP to the
         customer in connection with the FTP Client Product during the
         twelve months following the effective date of the license
         agreement, net of Allowable Costs.  "Allowable Costs" shall mean
         the amount of any payments by FTP to third parties to purchase
         third party products and services provided to the customer.

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                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


              12.2.  Minimum Royalty Payable by FTP.

              (a)  FTP agrees to pay OMI a minimum royalty of ** *******
         per Contract Year (the "Minimum Royalty") for each of the first
         four Contract Years.

              (b)  FTP shall pay the Minimum Royalty for Contract Year 1
         upon OMI's delivery to FTP of the materials required to be
         delivered upon the Effective Date pursuant to Sections 2.6 and
         3.4.

              (c)  FTP shall pay the Minimum Royalty for Contract Year 2 on
         or before the first day of Contract Year 2.

              (d)  For Contract Years 3 and 4, FTP shall pay ******** of
         the Minimum Royalty on or before the first day of such Contract
         Year and ******** of the Minimum Royalty, less Royalties Paid, on
         or before the date six months following the first day of such
         Contract Year.  "Royalties Paid" shall equal the total amount of
         royalties paid by FTP for the first six months of such Contract
         Year in excess of the ******** Minimum Royalty paid by FTP at the
         beginning of such Contract Year.

              (e)  The Minimum Royalty is subject to adjustment pursuant to
         Section 12.9.

              12.3.  Royalties Payable by OMI.  FTP shall accrue the right
         to receive royalties from OMI as follows:

              (a)  ** ******* of the Net Revenue received by OMI in return
         for licenses for FTP Server Products.

              (b)  ** ******* of the Twelve-Month Revenue received by OMI
         in connection with each FTP-assisted Reference Sale of the OMI
         Transaction Management System.  "Twelve-Month Revenue" shall mean
         the Net Revenue received for all products and services provided by
         OMI to the customer in connection with the Transaction Management
         System during the twelve months following the effective date of
         the license agreement, net of Allowable Costs.  "Allowable Costs"
         shall mean the amount of any payments by OMI to third parties to
         purchase third party products and services provided to the
         customer during the twelve month period.

              12.4.  Joint Sales.  The parties may identify other joint
         sales opportunities where the relative contributions of the
         parties justify a fee or royalty different from the finder's fee
         or royalties established by this section.  The parties will
         establish a written joint sales plan setting forth their mutual
         agreement regarding their relative sales responsibilities and the

                                        -20-
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                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


         fee or royalty to be earned as soon as possible after
         identification of a joint sales opportunity.
    
              12.5.  Royalty ****.  Upon payment of an aggregate total of
         ********** in royalties to OMI on sales of FTP Server Products,
         FTP shall have ** ******* ********** ** *** *** *** *******
         ********* ********** on FTP Server Products.  FTP shall remain
         obligated to pay royalties on OMI Server Products as provided in
         Section 12.1 herein, except that except any Minimum Royalties due
         thereafter shall be ******* ** ******** of what they otherwise
         would have been.  In the event that *** ****** ** *** ********* on
         sales of FTP Server Products on ********** ** *** ******* ***, OMI
         shall be obligated to provide Updates to FTP for ** **********
         **** for only one additional year.  Upon payment of an aggregate
         total of ********** in royalties to FTP on sales of FTP Server
         Products, *** ***** **** ** ******* ********** ** *** *** ***
         ******* ********* ********** on FTP Server Products.  In the event
         that *** ****** ** *** ********* on sales of FTP Server Products
         on ********** ** *** ******* **** FTP shall be obligated to
         provide Updates to OMI for at no additional cost for only one
         additional year.  The foregoing shall have no effect on any
         minimum royalties subsequently agreed to by the parties for any
         OMI New Products or FTP new products.        

              12.6.  Royalties on Updates.  Royalties shall accrue on
         revenue received in return for licenses for Updates.  Where
         revenue for Updates and support/maintenance services is
         undifferentiated, royalties shall be payable on the portion of
         such revenue allocable to the Updates, which in the case of FTP's
         and OMI's standard packages of support services will be **
         *******.
    
              12.7.  No royalty on Evaluation Licenses.  No royalties shall
         accrue in connection with evaluation licenses.  It is expected
         that evaluation licenses shall not, in the ordinary course, exceed
         60 days.           

              12.8.  Royalties on Other Products Subject to Agreement.
         Royalties on Products other than those Products specified in
         Sections 12.1 and 12.3 are subject to mutual agreement of FTP and
         OMI. OMI and FTP agree to negotiate in good faith any royalty
         rates which are to be established pursuant to this Section.

              12.9.  Adjustments to Royalty Rates and Minimum Royalty.  In
         the event a Project Summit meeting is called pursuant to
         Section 10.5, senior officers of OMI and FTP having authority to
         amend this Agreement shall meet within 10 days to discuss the
         circumstances precipitating the meeting and possible remedies.  In
         the event of (a) a significant and continued failure of a party to
         make product contributions under its roadmap (Schedule 8) or (b) a

                                        -21-
<PAGE>
 
         major adverse impact upon future sales of Products caused wholly
         or substantially by factors beyond the reasonable control of the
         parties or either party, the parties shall in good faith negotiate
         an equitable adjustment in the royalty rates or minimum royalties
         to be paid in the future by the other party.  In the event that
         the parties are unable to agree on such an equitable adjustment,
         either party shall be entitled to submit the disagreement to
         binding, expedited arbitration pursuant to Section 26.4, provided,
         however, that under no circumstances shall any adjustment to
         royalty rates or minimum royalty payments be made retroactive or
         require a refund of payments previously made.

              12.10.  Payment Terms.

              (a)  Royalties and other amounts due pursuant to Section 12.1
         or 12.3 shall be payable not later than thirty days after the
         close of the quarter in which such royalties accrue.

              (b)  Concurrently with the payment of royalties, the party
         paying such royalties shall provide a statement of Net Revenue,
         together with an itemization of any amounts withheld pursuant to
         any federal, state, local or foreign laws, ordinances, regulations
         and orders.

              (c)  Except as set forth below, royalties shall be paid in
         cash money.

              (d)  The amount of any royalties otherwise payable by FTP to
         OMI shall be reduced by the full amount of any royalties payable
         by OMI to FTP.  The amount of any royalties otherwise payable by
         OMI to FTP shall be reduced by the full amount of any royalties
         payable by FTP to OMI.

              (e)  During Contract Years 1 through 4, until the entire
         amount of any Minimum Royalty paid to OMI pursuant to Section 12.2
         is recouped by FTP, the amount of any royalties otherwise due to
         OMI shall be reduced by the full amount of any unrecouped Minimum
         Royalty.  After the entire amount of any Minimum Royalty has been
         recouped by FTP, each royalty payment shall be payable to OMI in
         cash money.

              12.11. Foreign Currency.  Net Revenue denominated in foreign
         currencies will be converted into U.S. dollars according to the
         standard internal conversion procedures of the relevant party,
         including such party's standard internal rates and conversion
         schedule (but in no event later than the last day of the fiscal
         quarter in which the sales are made).

              12.12.  Bundled Products.  If royalty-bearing Products are
         sold in bundled form with other products, processes or services,

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                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


         the royalty due will be based upon *** ******** ***** ** ***
         *************** ********.  Where the bundled products are
         available separately at an established list price, the separate
         value of the royalty-bearing products shall equal *** ***** *****
         *** *** ******* ******** ********** ** *** **** ***** *** ***
         *************** ******** ******* ** *** ********* **** ***** **
         *** ******* ********.  Where the bundled products are not each
         available separately at an established list price, the parties
         shall determine the separate value of the royalty-bearing Products
         through good-faith negotiation.

              12.13.  Returns. It is acknowledged that in the normal course
         of business, a certain percentage of products will be returned for
         credit.  Full credit will be allowed for royalties paid for
         Products that are returned to for credit or, in lieu of return,
         are destroyed.  The credit allowed shall be applied to future
         royalties earned under this Agreement, or if no further royalties
         will accrue under this Agreement, the credit shall be paid back in
         cash money.

              12.14.  Withholding.  Royalty payments shall be reduced by
         the amount of any tax required to be withheld against income from
         royalties by a government or governmental agency; provided,
         however, that the parties shall cooperate in good faith to reduce
         such withholding to the extent legally possible.  Any party
         subject to withholding shall provide the other party with
         certification of the amounts withheld and copies of any
         certificates furnished by a withholding jurisdiction.  In the
         event a party, at the other party's request, makes any payment
         without deduction of withholding tax, the other party shall
         indemnify such party against any subsequent liability arising from
         the failure to make such a deduction.  In the event that a party
         receives a credit in lieu of tax withheld, such credit shall be
         included in Net Revenue for purposes of determining the royalty
         due.

              12.15.  Taxes.  Each party shall pay all sales, use, transfer
         or similar taxes, whether foreign, federal state or local, however
         designated, which are levied or imposed by reason of the
         transactions such party engages in, and any penalties, interest
         and collection or withholding costs associated with any of the
         foregoing items, excluding, however, income taxes and, to the
         extent provided in Section 12.14, certain withholding taxes.

              12.16. Records.  FTP and OMI shall each maintain complete and
         accurate records relating to Net Revenue, including records
         reflecting the total amount of Net Revenue, the calculations used
         to determine Net Revenue and the underlying sales on which Net
         Revenue is based ("Royalty Records").

                                        -23-
<PAGE>
 
              12.17.  Audit.  FTP and OMI shall each have the right, during
         normal business hours on reasonable notice, to have the other
         party's books and records relating to its royalty or other
         financial obligations under this agreement audited by an a
         national, independent accounting firm (which is paid on other than
         a contingent fee basis) for the sole purpose of determining
         whether the other party is complying with its royalty or other
         financial obligations under this Agreement; provided, however,
         that (i) neither party shall be required to submit to more than
         one such audit per Contract Year concerning Net Revenue, (ii) the
         Net Revenue for any Contract Year may be audited only once, and
         (iii) no Contract Year may be audited more than three years after
         the end thereof.  The accounting firm will provide to both parties
         a written report detailing its conclusions and the basis therefor.
         If the party on whose behalf the audit was conducted (the
         "Auditing Party") concludes that the audited party (the "Audited
         Party") has under-reported Net Revenue or otherwise breached its
         financial obligations under this Agreement, the Auditing Party
         shall give written notice to the Audited Party of its conclusion
         and the Auditing Party and the Audited Party shall endeavor in
         good faith to resolve any differences between their respective
         calculations.  Any such audit shall be at the Auditing Party's
         expense, except that the Audited Party shall reimburse the
         Auditing Party for reasonable costs associated with such audit in
         the event that as a result of the audit either the Audited Party
         is required to pay additional royalties and actual Net Revenue for
         the period audited is finally determined to have exceeded Net
         Revenue reported by more than * ******* or the Audited Party is
         otherwise obligated to make any payment or reimbursement in excess
         of $10,000.

                              ARTICLE XIII - MARKETING

              13.1.  Marketing Assistance.  OMI will supply FTP, at no
         charge, with such aids and technical assistance, in reasonable
         quantities, as the parties agree is necessary to enable FTP to
         market the OMI Products.  FTP will supply OMI, at no charge, with
         such aids and technical assistance, in reasonable quantities, as
         the parties agree is necessary to enable OMI to market the
         Derivative Products and FTP Client Products.

              13.2.  Share Marketing Information.  In order to maximize
         sales of Products by the parties, they will periodically share
         their marketing plans and will confer from time to time on matters
         relating to market conditions, sales forecasting and product
         planning.  Either party may request the other party to provide it
         with specific marketing information, to the extent such marketing
         information exists or can be generated without undue cost and
         expense and provided further that providing such information is
         consistent with antitrust laws in applicable jurisdictions.

                                        -24-
<PAGE>
 
              13.3.  Joint Marketing.  The parties will work together to
         define and pursue joint marketing opportunities, such as jointly
         developing and evangelizing API's and standards.

              13.4.  Market Intelligence.  Each party shall advise the
         other party promptly concerning any market information that may
         come to its attention regarding the other party, its Products, or
         its market position or the continued competitiveness of its
         Products in the marketplace, including but not limited to charges,
         complaints, or claims by customers, or other persons.

                                ARTICLE XIV - SUPPORT

              14.1.  Direct Support by FTP of FTP Customers.  FTP will
         provide direct support for Derivative Products and OMI Products to
         its customers.  Direct support is defined as Level 1 and Level 2
         Support as described in Schedule 14.1 with FTP as Licensee (as
         that term is used in Schedule 4.1) and OMI as Vendor (as that term
         is defined in Schedule 14.1).  Except as set forth below and in
         Schedule 14.1, OMI will not be responsible for responding directly
         to FTP's customers.

              14.2.  Direct Support by OMI of OMI Customers.  OMI will
         provide direct support for Derivative Products to its customers.
         OMI will optionally provide direct support for FTP Client Products
         to its customers.  Direct support is defined as Level 1 and Level
         2 Support as described in Schedule 14.1 with OMI as Licensee and
         FTP as Vendor.  Except as set forth below and in Schedule 14.1,
         FTP will not be responsible for responding directly to OMI's
         customers.

              14.3.  Direct Support by FTP of OMI Customers.  In the event
         OMI elects not to provide direct support for FTP Client Products
         to a specific OMI customer, FTP grants OMI the right to sell a FTP
         support contract to the customer at FTP's then current list price
         for such support contracts.  The royalties and other applicable
         terms OMI will receive for selling a FTP support contract are
         subject to mutual agreement of the parties.

              FTP will provide direct support for FTP Client Products to
         those OMI customers sold a FTP Support Contract by OMI.  Direct
         support is defined as Level 1 and Level 2 Support as described in
         Schedule 14.1 with FTP as both Vendor and Licensee.  OMI will not
         be responsible for responding directly to OMI's customers for FTP
         Client Products serviced by a FTP Support Contract.  Except as set
         forth below and in Schedule 14.1, FTP will not be responsible for
         responding directly to OMI's customers for OMI Products and
         Derivative Products.

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                   CONFIDENTIAL MATERIALS OMITTED AND FILED
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                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


              14.4.  Engineering Support by OMI for OMI Products and
         Derivative Products.  OMI will provide technical engineering
         services to FTP for OMI Products and for OMI originated Derivative
         Product components.  Technical engineering services is defined as
         Level 3 Support as described in Schedule 14.1 with OMI as Vendor
         and FTP as Licensee.  Such support includes the responsibility for
         responding to and resolving reported problems in OMI Products and
         OMI originated Derivative Product components.  OMI agrees to
         provide to FTP ******** *** **** of technical support per year by
         assigning an engineer who is experienced with the OMI Products
         being marketed and distributed by FTP to devote up to ******** of
         his or her time providing technical support for FTP.  Upon FTP's
         request given at least sixty days in advance, OMI will increase or
         decrease the level of support in ******** *** **** increments.
         FTP shall pay OMI $****** per one-half man year of support.

              14.5.  Access to Read/Write Source Code.  In the event that
         OMI fails to provide the technical engineering services necessary
         to correct a serious error in or perform a requested minor
         modification to the OMI Products within a reasonable period of
         time, FTP will have access to read/write source code solely for
         the purpose of correcting such error or performing such
         modification.  OMI shall have no obligation to include the
         resulting modified source code in the base source code tree for
         the affected OMI Product.  Such modification will relieve OMI from
         any and all obligations to provide support for any such modified
         products.  Section 19.4 shall be applicable to any Source Programs
         provided under this section.

              14.6.  Engineering Support by FTP for FTP Client Products and
         Derivative Products.  FTP will provide technical engineering
         services to OMI for FTP Client Products and FTP originated
         Derivative Product Components.  Technical engineering services is
         defined as Level 3 Support as described in Schedule 14.1 with FTP
         as Vendor and OMI as Licensee.

              FTP will also provide technical engineering services for FTP
         Client Products in the event FTP is also providing direct support
         for such products to OMI customers.  In such circumstances,
         technical engineering services is defined as Level 3 Support as
         described in Schedule 14.1 with FTP as both Vendor and Licensee.

              Level 3 Support includes the responsibility for responding to
         and resolving reported problems in FTP Client Products and FTP
         originated Derivative Product Components.

              14.7.  Access to Read/Write Source Code.  In the event that
         FTP fails to provide the technical engineering services necessary
         to correct a serious error in or perform a requested minor
         modification to the FTP Client Products within a reasonable period

                                        -26-
<PAGE>
 
         of time, OMI will have access to read/write source code solely for
         the purpose of correcting such error or performing such
         modification.  FTP shall have no obligation to include the
         resulting modified source code in the base source code tree for
         the affected FTP Client Product.  Such modification will relieve
         FTP from any and all obligations to provide support for such
         modified products.  Section 19.4 shall be applicable to any Source
         Programs provided under this section.

              14.8.  Exchange of Support Information.  FTP and OMI will
         develop mechanisms and procedures for granting access to or
         periodically exchanging customer support information and
         diagnostic tools and procedures.  The support information to be
         exchanged will include, but it is not limited to the following:
         lists of known problems, call frequency metrics, problem/solution
         databases, lists of frequently asked support questions, technical
         notes, and white papers.

              Support information will be exchanged by both parties for OMI
         Products and Derivative Products.  Support information will also
         be exchanged by both parties for FTP Client Products in the event
         OMI elects to provide direct support of such products to its
         customers.  Both parties will maintain all copyrights and
         warranties associated with such information.

              14.9.  Designation of Technical Account Managers.  FTP and
         OMI will each designate a Technical Account Manager. The Technical
         Account Manager may be changed at any time by providing one week's
         electronic notice to the other party.

              The Technical Account Managers will monitor all support
         processes, insure the timely exchange of support information, and
         be available for resolution of any procedural difficulties. They
         will work together in their performance of these tasks.

              14.10. Periodic Review.  The OMI and FTP Technical Account
         Managers will meet on a regular basis for the purpose of reviewing
         the effectiveness of all support processes and procedures,
         suggested changes, implementing improvements, and reviewing and
         sharing technical information.  All lists outstanding and
         unresolved problems will also be reviewed at this time.

              Meetings may either be face-to-face or via teleconferencing
         as mutually agreed upon.  They will take place at least on a
         quarterly basis.  Either Technical Account Manager may also
         request a meeting at any time by providing one week's electronic
         notice.

                                        -27-
<PAGE>
 
              14.11.  FTP Access to OMI Product Read-Only Source Code.  OMI
         will provide Read-Only source code code to FTP for existing OMI
         Server Products and OMI originated Derivative Product components
         for purposes of support, and to assist in the identification of
         software problems.  Through the project management process FTP may
         request and OMI may provide additional Read-Only source code code
         for other OMI Products for these same purposes.  OMI's provision
         of Read-Only source code code to FTP for support purposes is
         separate and distinct from OMI's provision to FTP of Read/Write
         source code code for FTP creation of Derivative Products.  Except
         as provided below, FTP will have no rights to modify, enhance, or
         alter in any way the Read-Only source code code provided by OMI.
         All Read-Only source code code provided by OMI to FTP will be
         subject to Section 19.4.

              14.12.  OMI Access to FTP Derivative Product Component
         Read-Only Source Code.  FTP will provide Read-Only source code to
         OMI for FTP originated Derivative Product Components for purposes
         of support, and to assist in the identification of software
         problems.  FTP's provision of Read-Only source code code to OMI
         for support purposes is separate and distinct from FTP's provision
         to OMI of Read/Write source code for OMI creation of Derivative
         Products.  Excepted as provided below, OMI will have no rights to
         modify, enhance, or alter in any way the Read-Only source code
         provided by FTP.  All Read-Only source code code provided by FTP
         to OMI will be subject to Section 19.4.

              14.13.  Escrow of OMI Source Code.  OMI will place into
         Escrow source code and Programmer Documentation for OMI Products
         and OMI component contributions to Derivative Products.  The
         placement of OMI originated materials into Escrow, and the
         conditions for their release from Escrow, which shall include a
         final adjudication of OMI as bankrupt and OMI ceasing for any
         reason to maintain and support any of the OMI Products, will be in
         accordance with the OMI Escrow Agreement attached hereto as
         Schedule 14.13, and made a part hereof by this reference.

              14.14.  Escrow of FTP Source Code.  FTP will place into
         Escrow Source Programs and Programmer Documentation for FTP
         Derivative Product Components.  The placement of FTP originated
         materials into Escrow, and the conditions for their release from
         Escrow, which shall include a final adjudication of FTP as
         bankrupt and FTP ceasing for any reason to maintain and support
         any of the FTP Products, will be in accordance with the FTP Escrow
         Agreement attached hereto as Schedule 14.14, and made a part
         hereof by this reference.

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                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                ARTICLE XV - TRAINING
    
              15.1.  OMI Training Materials.  When developed, and after a
         mutually agreed royalty arrangement has been reached, OMI will
         deliver to FTP all training materials it has developed for OMI
         Products and Derivative Products.  OMI will also deliver to FTP
         any non-Product oriented training materials it develops.  FTP may
         use these materials only to train FTP employees and contract
         employees on OMI Products, Derivative Products, and non-product
         concepts at no additional cost.  FTP will maintain the copyrights
         and warranties associated with all OMI provided materials.       

              OMI's delivery of training materials shall constitute a grant
         by OMI to FTP of a world-wide, non-exclusive, license to use for
         the purposes of this Section, edit, modify, copy, and have copied
         the materials.  The foregoing license shall be revocable only as
         set forth in Article XXII.
    
              15.2.  FTP Client Products and Derivative Product Training
         Materials.  FTP shall deliver to OMI all training materials it has
         developed for FTP Client Products and Derivative Products when
         developed and after a mutually agreed royalty arrangement has been
         reached.  FTP will also deliver to OMI any non-Product oriented
         training materials it develops.  OMI may use these materials only
         to train OMI employees and contract employees on FTP Client
         Products, Derivative Products, and non-product concepts at no
         additional cost.  OMI will maintain the copyrights and warranties
         associated with all FTP provided materials.        

              FTP's delivery of training materials shall constitute a grant
         by FTP to OMI of a worldwide, non-exclusive, license to use for
         the purposes of this Section, edit, modify, copy, and have copied
         the materials.  The foregoing License shall be revocable only as
         set forth in Article XXII.

              15.3.  FTP and OMI Cooperation.  OMI and FTP agree to
         cooperate in the development of Derivative Product and non-
         Product, concept based training.  The parties may take
         responsibility for developing different courses in an overall
         course curriculum.  Both parties may contribute individual
         components to a specific course.  The parties may also agree to
         review each other's materials while they are undergoing
         development.  All cooperation will be mediated through the project
         management process.
    
              15.4. FTP Access to OMI Training Courses. OMI may provide training
         on OMI Products and Derivative Products. OMI will allow FTP employee
         and contractor access to such training at no additional cost for ******
         trainees per quarter, whenever room is available in an OMI sponsored
         training course.           

                                        -29-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.

    
              15.5.  OMI Access to FTP Training Courses.  FTP provides
         training on FTP Client Products.  FTP may provide training on
         Derivative Products.  FTP will allow OMI employees and contract
         employees access to such training at no additional cost for ******
         trainees per quarter, whenever room is available in an FTP
         sponsored training course.         

                           ARTICLE XVI - SIMILAR PRODUCTS

              16.1.  Development by FTP.  OMI understands that FTP develops
         and acquires software for its own computer products, and that
         existing or planned software independently developed or acquired
         by FTP may contain ideas and concepts similar or identical to
         those in the OMI Products.  OMI also understands that, over time,
         FTP's employees will gain familiarity with the general concepts
         contained in the OMI Products.  OMI agrees that entering this
         Agreement shall not preclude FTP from developing or acquiring
         similar software for any purpose or from using FTP employees who
         have worked with OMI source code from doing so, without obligation
         to OMI, provided FTP does not breach its obligations with respect
         to Confidential Information or any other relevant obligations to
         OMI under this Agreement.

              16.2.  Development by OMI.  FTP understands that OMI develops
         and acquires software for its own computer products, and that
         existing or planned software independently developed or acquired
         by OMI may contain ideas and concepts similar or identical to
         those in the FTP Products. FTP also understands that, over time,
         OMI's employees will gain familiarity with the general concepts
         contained in the FTP Products.  FTP agrees that entering this
         Agreement shall not preclude OMI from developing or acquiring
         similar software for any purpose or from using OMI employees who
         have worked with FTP source code from doing so, all without
         obligation to FTP, provided OMI does not breach its obligations
         with respect to Confidential Information or any other relevant
         obligations to FTP under this Agreement.

                         ARTICLE XVII - MOST FAVORED NATION

              17.1.  Most Favored Nation.  If OMI grants to any Person the
         right to distribute any OMI Product on a given hardware platform
         for a royalty rate lower than the applicable royalty rate to be
         paid by FTP pursuant to this Agreement, OMI shall, except as set
         forth in Section 17.3 below, immediately:

              (a)  notify FTP of the existence of such grant, the name of
         the OMI Product, the hardware platform and the lower royalty rate,
         and

                                        -30-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


              (b)  offer in writing to FTP the lower royalty rate for such
         OMI Product on such hardware platform, effective as of the
         effective date of OMI's agreement with the other grantee.  FTP
         shall have 90 business days in which to accept or reject the offer
         in writing.

              FTP shall be entitled to any such lower royalty rate only for
         so long as such lower royalty rate is in effect for the other
         grantee.

              17.2.  Existing Agreement.  OMI has an existing Agreement
         pursuant to which it has granted a third party the right to
         distribute an OMI Product on a specific hardware platform for a
         royalty rate that is analogous to the applicable royalty rate to
         be paid by FTP pursuant to this Agreement.  In the event that the
         royalty rate is reduced below the present royalty rate, such
         royalty rate shall be deemed to be a lower royalty rate for
         purposes of, and shall be subject to, Section 17.1.

              17.3.  Exclusion. OMI shall not be obligated to disclose or
         offer to FTP the lower royalty rate pursuant to Section 17.1(b) in
         the event that the lower rate is based upon: (i) OMI's good faith
         expectation, based upon OMI written projections, that the volume
         of OMI Products to be distributed by the other grantee will be
         materially in excess of the greater of (1) the volume of OMI
         Products being distributed or that the parties in good faith
         expect to be distributed by FTP, or (2) the volume represented b
         the Minimum Royalty plus $*******; or (ii) another business
         justification that OMI in good faith and in the exercise of its
         reasonable business judgment, based upon written projections,
         believes justifies granting the other grantee the lower royalty
         rate.  OMI shall maintain the written projections and any other
         related written records for a period of three years.

                   ARTICLE XVIII - REPRESENTATIONS AND WARRANTIES

              18.1.  Representations and Warranties of FTP.  FTP represents
         and warrants to OMI as follows:

              (a)  Organization and Authority.  FTP is a corporation duly
         organized, validly existing and in good standing under the laws of
         the Commonwealth of Massachusetts and has the corporate power to
         own its property and to carry on its business as now being
         conducted by it.  FTP has the corporate power and authority to
         execute, deliver and perform its obligations under this Agreement.

              (b)  Due Authorization.  The execution, delivery and
         performance by FTP of the Master Agreement have been duly
         authorized by all requisite corporate proceedings.  FTP has duly
         executed and delivered the Master Agreement and the Master

                                        -31-
<PAGE>
 
         Agreement constitutes a valid and binding agreement enforceable
         against FTP in accordance with its terms, subject to bankruptcy,
         insolvency, reorganization, and similar laws of general
         application affecting the rights and relief of creditors and
         secured parties and to the further extent that the availability of
         the remedies of specific performance  and injunctive relief and
         other equitable remedies is subject to the discretion of the court
         before which any proceeding there for may be brought.  FTP has
         furnished to OMI true and correct copies of its Certificate of
         Incorporation and By-Laws, each as amended and in effect on the
         Effective Date.

              (c)  No Conflict with Other Agreements.  The execution,
         delivery and performance by FTP of the Master Agreement do not and
         will not conflict with or result in a breach of the terms,
         conditions or provisions of, or give rise to a right of
         termination or constitute a default under, or result in any
         violation of, its Certificate of Incorporation or By-Laws,
         (ii) any mortgage or other material agreement or instrument to
         which it is a party, (iii) any order, judgment or decree binding
         on it or any of its property, or (iv) any applicable law, rule or
         regulation to which FTP or any of its respective property and
         assets are subject, or (v) any material license, waiver or permit
         currently held by FTP.

              (d)  Actions Pending; Compliance with Law.  Except as
         otherwise disclosed in writing to OMI, there is no action, suit or
         proceeding pending or, to the knowledge of FTP, threatened against
         FTP before any court, arbitrator or governmental body, agency or
         official, which (i) questions the validity of any of the
         transactions contemplated in this Agreement or (ii) would, if
         adversely determined, have a material adverse effect on the
         business, financial position or results of operations of FTP and
         its consolidated subsidiaries, taken as a whole.

              (e)  Title and Infringement.  FTP warrants that, except as
         set forth in Schedule 18.1(e), it has all rights in the FTP Client
         Products necessary to grant the licenses granted hereunder,
         including all rights under applicable copyrights, trade secrets,
         patents, trademarks and other applicable proprietary rights, free
         and clear of all liens or encumbrances and free from all claims
         and demands of third parties, that there are no infringements of
         any third party U.S. patent, U.S. copyright, trade secret,
         trademark or other third party proprietary right concerning the
         FTP Client Products, that there are no impending threatened or
         pending infringement actions of any third party patent, copyright,
         trade secret, trademark or other third party proprietary right
         concerning the FTP Client Products and that, to the best of FTP's
         knowledge, there are no infringements of any third party non-U.S.
         patent or non-U.S. copyright concerning the FTP Client Products.

                                        -32-
<PAGE>
 
              18.2.     Representations and Warranties of OMI.  OMI
         represents and warrants to FTP as follows:

              (a)  Organization and Authority.  OMI is a corporation duly
         organized, validly existing and in good standing under the laws of
         the State of Delaware and has the corporate power to own its
         property and to carry on its business as now being conducted by
         it.  OMI has the corporate power and authority to execute, deliver
         and perform its obligations under this Agreement.

              (b)  Due Authorization.  The execution, delivery and
         performance by OMI of the Master Agreement have been duly
         authorized by all requisite corporate proceedings.  OMI has duly
         executed and delivered the Master Agreement and the Master
         Agreement constitutes a valid and binding agreement enforceable
         against OMI in accordance with its terms, subject to bankruptcy,
         insolvency, reorganization, and similar laws of general
         application affecting the rights and relief of creditors and
         secured parties and to the further extent that the availability of
         the remedies of specific performance and injunctive relief and
         other equitable remedies is subject to the discretion of the court
         before which any proceeding therefor maybe brought.  OMI has
         furnished to FTP true and correct copies of its Certificate of
         Incorporation and By-Laws, each as amended and in effect on the
         Effective Date.

              (c)  No Conflict with Other Agreements.  The execution,
         delivery and performance by OMI of the Master Agreement do not and
         will not conflict with or result in a breach of the terms,
         conditions or provisions of, or give rise to a right of
         termination or constitute a default under, or result in any
         violation of, (i) its Certificate of Incorporation or By-Laws,
         (ii) any mortgage or other material agreement or instrument to
         which it is a party, (iii) any order, judgment or decree binding
         on it or any of its property, or (iv) any applicable law, rule or
         regulation to which OMI or any of its respective property and
         assets are subject, or (v) any material license, waiver or permit
         currently held by OMI.

              (d)  Actions Pending; Compliance with Law.  Except as
         otherwise disclosed in writing to FTP, there is no action, suit or
         proceeding pending or, to the knowledge of OMI, threatened against
         OMI before any court, arbitrator or governmental body, agency or
         official, which it questions the validity of any of the
         transactions contemplated in this Agreement or (ii) would, if
         adversely determined, have a material adverse effect on the
         business, financial position or results of operations of OMI and
         its consolidated subsidiaries, taken as a whole.

                                        -33-
<PAGE>
 
              (e)  Title and Infringement.  OMI warrants that, except as
         set forth in Schedule 18.2(e), it has all rights in the OMI
         Products necessary to grant the licenses granted hereunder,
         including all rights under applicable copyrights, trade secrets,
         patents, trademarks and other applicable proprietary rights, free
         and clear of all liens or encumbrances and free from all claims
         and demands of third parties that there are no infringements of
         any third party U.S. patent, U.S. copyright, trade secret,
         trademark or other third party proprietary right concerning the
         OMI Products, that there are no impending threatened or pending
         infringement actions of any third party patent, copyright, trade
         secret, trademark or other third party proprietary right
         concerning the OMI Products and that, to the best of OMI's
         knowledge, there are no infringements of any third party non-U.S.
         patent or non-U.S. copyright concerning the OMI Products.


                       ARTICLE XIX - CONFIDENTIAL INFORMATION

              19.1.  Non-Disclosure Obligations.  FTP and OMI expect from
         time to time to transmit and exchange Confidential Information.
         Each party agrees that with respect to Confidential Information of
         the other party:

              (a)  it shall protect and keep in confidence and shall not
         disclose, copy or distribute Confidential Information to any third
         party, except as necessary to carry out the purposes of this
         Agreement;

              (b)  it shall use at least the same degree of care to
         maintain in confidence and prevent disclosure of the Confidential
         Information as it employs with respect to its own most important
         Confidential Information (each party represents that such degree
         of care provides adequate protection for its own Confidential
         Information);

              (c)  it shall not, except as required to perform the tasks
         contemplated in this Agreement, directly or indirectly use such
         Confidential Information for its own benefit or for the benefit of
         any third party without the prior written consent of the
         disclosing party;

              (d)  it shall disclose Confidential Information only to those
         of its directors, officers, employees, agents, representatives and
         consultants ("Representatives") who have a need to know such
         information to perform the tasks contemplated in this Agreement,
         and shall take all steps necessary to ensure that all
         Representatives who have access to Confidential Information shall
         comply with this Article XIX;

                                        -34-
<PAGE>
 
              (e)  it shall not remove any proprietary rights legend from,
         and shall, upon reasonable request, add any proprietary legend to,
         materials disclosing or embodying Confidential Information; and

              (f) it shall immediately advise the Discloser in writing of
         any misappropriation or misuse by any Person of Confidential
         Information of which the receiving party becomes aware; provided,
         however, that the foregoing shall not prohibit a party from
         disclosing Confidential Information: (i) under this Agreement with
         appropriate restrictive legends to the U.S. government or an
         authorized representative thereof under the provisions of the
         Federal Acquisition Regulations, or similar regulations of other
         government agencies limiting use and disclosure; or (ii) under
         order of a court of competent jurisdiction or a valid
         administrative or governmental subpoena, provided that the
         receiving party promptly notifies the disclosing party of such
         event so that the disclosing party may seek an appropriate
         protective order.

              19.2.  Disclosure Pursuant to Law.  In the event that a party
         is ordered to disclose Confidential Information pursuant to a
         judicial or governmental request, requirement or order, such party
         shall immediately, and in any event prior to complying therewith,
         notify the disclosing party and take reasonable steps to assist
         the disclosing Party in contesting such request, requirement or
         order or otherwise protecting the disclosing party's rights.

              19.3.  No License.  Other than as expressly specified herein,
         no license is granted under any copyrights, patents, trademarks,
         service marks, trade secrets or other proprietary rights to use or
         reproduce Confidential Information.  In the event that
         Confidential Information is or becomes the subject of a patent
         application, patent, copyright or other proprietary right, each
         party agrees and understands that the disclosing party will have
         all the rights and remedies available to it under the law as a
         result of said patent application, patent, copyright or other
         proprietary right.

              19.4.  Source Code.  Any source code disclosed by one party
         to the other under this Agreement will constitute Confidential
         Information and will not be used or disclosed by the recipient
         except as otherwise permitted by this Agreement.  The Recipient
         shall use all reasonable measures to protect the confidentiality
         of such source code, including restricting access to the source
         code to those who have entered into appropriate confidentiality
         agreements and have a need to have access the source code to
         perform their functions.

                                        -35-
<PAGE>
 
                               ARTICLE XX - TRADEMARKS

              20.1.  MI Trademarks.  FTP is authorized to use the
         trademarks set forth in Schedule 20.1 and all other trademarks or
         tradenames directly associated with the OMI Products and the
         designation "Authorized OMI Distributor" in connection with FTP's
         advertisement, promotion and distribution of the OMI Products, in
         accordance with current OMI policies.  Upon termination of FTP's
         right to distribute any OMI Products, FTP will cease all display,
         advertising and use of any applicable OMI names, marks, logos and
         designations.  FTP agrees not to alter, erase or overprint any
         copyright notice or other notice of proprietary rights on anything
         provided by OMI and will not attach any additional trademarks,
         logos or designations to the OMI Products or affix any OMI
         trademark, logo or designation to any non-OMI product.

              20.2.  FTP Trademarks.  During the term of this Agreement,
         OMI is authorized to use the trademarks set forth in Schedule 20.2
         and all other trademarks or tradenames directly associated with
         the FTP Products and the designation "Authorized FTP Distributor"
         in connection with OMI's advertisement, promotion and distribution
         of the OMI Products, in accordance with current FTP policies.
         Upon termination of OMI's right to distribute any FTP Products,
         OMI will cease all display, advertising and use of any applicable
         OMI names, marks, logos and designations.  OMI agrees not to
         alter, erase or overprint any copyright notice or notice of
         proprietary rights on anything provided by FTP and will not attach
         any additional trademarks, logos or designations to the FTP
         Products or affix any FTP trademark, logo or designation to any
         non-FTP product.

                                ARTICLE XXI - PRICES

              Each party is free to determine unilaterally its own prices
         and per copy fees to its customers. Although a party may publish
         suggested prices and per copy fees, these are suggestions only and
         the other party shall be entirely free to determine the actual
         price and per copy fee at which products will be sold or licensed
         to its customers.  No employee or representative of a party or
         anyone else associated or affiliated with a party has any
         authority to tell the other party what its prices and per copy
         fees for products must be or to inhibit in any way the other
         party's discretion with respect to its prices or per copy fees for
         such products. Each party agrees to report promptly to the other
         party in writing any attempts by anyone to do so.

                      ARTICLE XXII - TERM; DEFAULT; TERMINATION

              22.1.  Term.  The term of the Agreement shall begin upon the
         Effective Date and, unless earlier terminated pursuant to the

                                        -36-
<PAGE>
 
         termination provisions, extend through the first four Contract
         Years.  The agreement shall automatically renew for successive one
         year periods unless either party notifies the other in writing not
         less than six months in advance of the expiration of the then
         current period.

              22.2.  Breach; Cure; Default.

              (a)  Breach; Cure.  Upon any allegation that a breach of this
         Agreement has occurred or is likely to occur, both parties agree
         to cooperate in using their best efforts to address and attempt to
         cure or prevent the alleged breach.  As soon as possible after
         receiving notice of the alleged breach, the parties will
         investigate the circumstances surrounding the alleged breach and
         agree upon the steps necessary to remedy the breach.  Throughout
         the process the parties will share any relevant information and
         materials that would be relevant to determining whether a breach
         has occurred or the steps necessary to remedy the breach.  To
         ensure high level attention and cooperation, both parties shall
         make their senior management available to one another as necessary
         to carry out the investigation and any remedial steps.

              (b)  Default.  "Default" shall mean a significant breach of
         this Agreement in the payment of money that remains uncured for
         30 days after notice of such breach or a significant breach of any
         other material term of the Agreement that remains uncured as a
         result of the breaching party's failure to have used its best
         efforts to remedy such breach for 90 days after notice of such
         breach.

              22.3.  Termination.  Either party may terminate the Agreement
         upon 10 days prior written notice in the event of a Default.

              22.4.  Effect of Termination.  Upon termination or expiration
         of this Agreement:

              (a)  the parties' obligations to exchange technology and to
         provide product support shall immediately cease;

              (b)  in the event of termination as a result of a Default,

                   (i)  the non-Defaulting Party shall retain its licenses
              to market and distribute the other party's Products for a
              period of five years pursuant and subject to the terms of
              this Agreement, including the royalty provisions;

                   (ii) the Defaulting Party shall retain its licenses to
              market and distribute the then existing versions of the other
              party's Products for two years pursuant and subject to the
              terms of this Agreement, including the royalty provisions,

                                        -37-
<PAGE>
 
              but shall not be entitled to market or distribute subsequent
              versions of the other party's Products;

              (c)  except as set forth below, OMI shall retain its license
         under Section 9.4, except that OMI shall not in any subsequent OMI
         product any portion of any FTP Product that has not previously
         been incorporated into a Derivative Product;

              (d)  except as set forth below, FTP shall retain its licenses
         under Sections 9.3 and 9.5, except that FTP shall not use in any
         subsequent FTP product any portion of any OMI Product that has not
         previously been incorporated into a Derivative Product; and

              (e)  end-user licenses granted by either party prior to
         receipt of notice of termination or date of expiration, as the
         case may be, shall remain in effect, including any obligations of
         either party to indemnify the other party relative thereto.

         Neither termination nor expiration of this Agreement shall affect
         OMI's ownership of the OMI Products or FTP's ownership of the FTP
         Products or FTP Client Products.

              22.5.  Termination of Background Licenses.  Upon the final
         judgment of a court or other neutral party having jurisdiction
         that OMI has willingly or intentionally breached Articles XII or
         XIX or willfully or intentionally infringed a copyright of FTP,
         OMI's license under Section 9.4 shall terminate.  Upon the final
         judgment of a court or other neutral party having jurisdiction
         that FTP has willfully or intentionally breached Articles XII or
         XIX or willfully or intentionally infringed a copyright of OMI,
         FTP's licenses under Sections 9.3 and 9.4 shall terminate.

              22.6.  Maintenance of Status Quo.  Notwithstanding any other
         provisions of this Article XXII, in the event of a bona fide
         dispute between the parties concerning whether a Default has
         occurred, all of the rights and obligations of the parties under
         this Agreement shall remain in force and shall not be terminated
         unless a Default is determined to have occurred by a court,
         arbitrator or neutral third party.

              ARTICLE XXIII- INTELLECTUAL PROPERTY INDEMNIFICATION

              23.1.  OMI shall indemnify, hold harmless and defend FTP and
         its customers from and against any and all suits, actions,
         damages, costs, losses, expenses (including settlement awards and
         reasonable attorneys' fees) and other liabilities arising from or
         in connection with any claim alleging that the OMI Products
         infringes any (a) U.S. patent, trade secret, mask work, or other
         intellectual property interest, (b) any U.S. or foreign copyright,
         (c) any trademark in any of the jurisdictions set forth in

                                        -38-
<PAGE>
 
         Schedule 23.1 and any other registered trademarks in the
         jurisdictions where they have been registered and shall pay all
         costs and damages awarded, if OMI is notified promptly in writing
         of such a claim.  FTP, at OMI's sole expense, shall maintain
         control and direction of the defense of such a claim or claims
         brought against FTP.  OMI shall have the right to refuse to pay
         for any settlement that it does not approve, provided that it
         first posts a bond in the amount of the proposed settlement.  The
         bond shall be payable to FTP in the event that FTP proceeds to
         defend the claim or claims and a judgment is obtained against FTP
         on the claim or claims.  If an injunction against FTP's or FTP's
         customers' manufacture, use, sale, lease, license or other
         distribution of the OMI Products results from such a claim (or, if
         FTP reasonably believes that such an injunction is likely), OMI
         shall, at its expense (and in addition to its other obligations
         hereunder) and upon FTP's request, either obtain for FTP and FTP's
         customers the right to continue making, using, selling, leasing,
         licensing or otherwise distributing the OMI Products; or replace
         or modify it so it becomes non-infringing but functionally
         equivalent.  The foregoing shall constitute the sole remedies of
         FTP and the sole obligations of OMI with respect to intellectual
         property infringement of any OMI Product.  OMI's obligations under
         this Section shall not extend to: (i) any claim for infringement
         resulting from OMI's compliance with FTPs written designs, or any
         specific or direct written instructions from FTP; (ii) any claim
         that any written information, documentation, software program or
         component, as supplied by FTP to OMI, infringes a third party
         patent, copyright, trademark, trade secret, mask work, or other
         intellectual property right in any country; or (iii) any claim
         arising from or based upon the combination, operation or use of
         any OMI Product with equipment, data or programming not supplied
         by OMI, or arising from any alteration or modification of the OMI
         Products; or (iv) any claim arising from or based upon equipment,
         data or programming supplied to OMI by a third party vendor to the
         extent that said vendor has limited its liability to OMI for such
         claim.

              23.2.  FTP shall indemnify, hold harmless and defend OMI and
         its customers from and against any and all suits, actions,
         damages, costs, losses, expenses (including settlement awards and
         reasonable attorneys' fees) and other liabilities arising from or
         in connection with any claim alleging that the FTP Products or FTP
         Client Products infringe any (a) U.S. patent, trade secret, mask
         work, or other intellectual property interest, (b) any U.S. or
         foreign copyright, (c) any trademark in any of the jurisdictions
         set forth in Schedule 23.2 and any other registered trademarks in
         the jurisdictions where they have been registered and shall pay
         all costs and damages awarded, if FTP is notified promptly in
         writing of such a claim, except to the extent that the OMI
         Products from which the allegedly infringing FTP Products are

                                        -39-
<PAGE>
 
         derived also infringe such intellectual property interest.  FTP,
         at FTP's sole expense, shall maintain control and direction of the
         defense of such a claim or claims brought against OMI, provided,
         however, that OMI shall have the right to approve papers filed
         regarding dispositive motions and shall have the right to approve
         any settlement of the claims brought against it.  OMI agrees to
         provide FTP with any and all reasonable assistance which FTP may
         request in connection with its defense of such claims.  If an
         injunction against OMI's or OMI's customers' manufacture, use,
         sale, lease, license or other distribution of the FTP Products or
         FTP Client Products results from such a claim (or, if OMI
         reasonably believes that such an injunction is likely), FTP shall,
         at its expense (and in addition to its other obligations
         hereunder) and upon OMI's request, either obtain for OMI and OMI's
         customers the right to continue making, using, selling, leasing,
         licensing or otherwise distributing the FTP Products or FTP Client
         Products; or replace or modify it so it becomes non-infringing but
         functionally equivalent.  The foregoing shall constitute the sole
         remedies of OMI and the sole obligations of FTP with respect to
         intellectual property infringement of any FTP Product or FTP
         Client Product.  FTP's obligations under this Section shall not
         extend to: (i) any claim for infringement resulting from FTP's
         compliance with OMI's written designs, or any specific or direct
         written instructions from OMI; (ii) any claim that any written
         information, documentation, software program or component, as
         supplied by OMI to FTP, infringes a third party patent, copyright,
         trademark, trade secret, mask work, or other intellectual property
         right in any country; (iii) any claim arising from or based upon
         the combination, operation or use of any FTP Product with
         equipment, data or programming not supplied by FTP, or arising
         from any alteration or modification of the FTP Products; or
         (iv) any claim arising from or based upon equipment, data or
         programming supplied to FTP by a third party vendor to the extent
         that said vendor has limited its liability to FTP for such claim.

                    ARTICLE XXIV - INDEMNIFICATION AND INSURANCE

              24.1.  OMI agrees to take all necessary precautions to
         prevent injury to any persons (including employees of FTP) or
         damage to property (including FTP's property) during the term of
         this Agreement and shall indemnify and save FTP harmless against
         all loss and expense resulting from any act on the part of OMI,
         its agents, employees or subcontractors pursuant to OMI's
         performance under this Agreement, except to the extent that any
         loss is due solely and directly to the negligence of FTP.

              24.2.  Should FTP permit OMI to use any of FTP's equipment,
         tools or facilities during the term of this Agreement, such
         permission will be gratuitous and OMI shall indemnify and save FTP
         harmless from and against any claim for personal injuries

                                        -40-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


         including death or for any other liability arising out of the use
         of any such equipment, tools or facilities, whether or not such
         claim is based upon the condition thereof or the alleged
         negligence of FTP in permitting use thereof.

              24.3.  FTP agrees to take all necessary precautions to
         prevent injury to any persons (including employees of 0MI) or
         damage to property (including OMI's property) during the term of
         this Agreement and shall indemnify and save OMI harmless against
         all loss and expense resulting from any act on the part of FTP,
         its agents, employees or subcontractors pursuant to FTP's
         performance under this Agreement, except to the extent that any
         loss is due solely and directly to the negligence of OMI.  

              24.4.  Should OMI permit FTP to use any of OMI's equipment,
         tools or facilities during the term of this Agreement, such
         permission will be gratuitous and FTP shall indemnify and save OMI
         harmless from and against any claim for personal injuries
         including death or for any other liability arising out of the use
         of any such equipment, tools or facilities, whether or not such
         claim is based upon the condition thereof or the alleged
         negligence of OMI in permitting use thereof.



                  ARTICLE XXV - WARRANTIES; LIMITATION OF LIABILITY

              25.1.  Disclaimer of Warranties.  Neither party makes any
         warranties or representations as to performance of Products,
         except as expressly set forth in this Agreement or in OMI's or
         FTP's limited end-user warranty accompanying delivery of Products.

              25.2.  TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL
         IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED
         WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
         PURPOSE, TITLE AND NON-INFRINGEMENT, ARE HEREBY EXCLUDED.

              25.3.  NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED
         HEREIN, NEITHER PARTY SHALL, UNDER ANY CIRCUMSTANCES, BE LIABLE TO
         THE OTHER PARTY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES EVEN IF
         THE PARTY OR THE PARTY'S REPRESENTATIVE HAS BEEN APPRISED OF THE
         LIKELIHOOD OF SUCH DAMAGES OCCURRING.

              25.4.  IN NO EVENT SHALL A PARTY'S LIABILITY (WHETHER BASED
         ON AN ACTION OR CLAIM IN CONTRACT, TORT OR OTHERWISE) TO THE OTHER
         PARTY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED ***
         *******, EXCEPT THAT EACH PARTY'S LIABILITY FOR INTENTIONAL OR
         WILFUL COPYRIGHT INFRINGEMENT SHALL NOT BE SO LIMITED.

                                        -41-
<PAGE>
 
                             ARTICLE XXVI- MISCELLANEOUS

              26.1.  Publicity and Public Information.  The parties agree
         that neither of them will make any public statement referencing
         the collaboration between the parties or the existence or terms of
         this Agreement without prior consultation with and approval by the
         other party, except as required by law.

              26.2.  Notices.  All notices, requests and other
         communications to any party hereunder shall be in writing
         (including any facsimile transmission or similar writing), and
         shall be sent either by facsimile, by reputable overnight courier
         or delivered in person addressed as follows:

              If to FTP, to it at:

                   General Counsel
                   FTP Software, Inc.
                   100 Brickstone Square
                   Andover, Massachusetts 01810
                   Facsimile:  508-794-4498

              If to OMI, to it at:

                   Chief Financial Officer
                   Open Market, Inc.
                   245 First Street
                   Cambridge, Massachusetts 02142
                   Facsimile:  617-621-1703

         or to such other persons or addresses as any party may designate
         by written notice to the others.  Each such notice, request or
         other communication shall be effective (i) if given by facsimile,
         when such facsimile is transmitted and the appropriate answer back
         is received, (ii) if given by reputable overnight courier, one
         business day after being delivered to such courier or (iii) if
         given by any other means, when received at the address specified
         in this Section.

              26.3.  Governing Law.  This Agreement shall be construed in
         accordance with and governed by the laws of the Commonwealth of
         Massachusetts, without giving effect to the provisions, policies
         or principles thereof relating to choice or conflict of laws.

              26.4.  Resolution of Disputes.   A party may seek a
         preliminary injunction or other equitable relief, if in the
         party's judgment such action is necessary to avoid irreparable
         damage, or in aid of arbitration.  Despite such action the parties
         will continue to participate in good faith in the arbitration
         process set forth in this Agreement.

                                        -42-
<PAGE>
 
              If a dispute arises between the parties relating to the
         interpretation or performance of this Agreement or the grounds for
         the termination thereof, either party may call a meeting by
         written notice to be attended by individuals with decision-making
         authority regarding the dispute, to attempt in good faith to
         negotiate a resolution of the dispute prior to pursuing other
         available remedies.  If, within thirty (30) days after such
         notice, the parties have not succeeded in negotiating a resolution
         of the dispute, either party may request that such dispute be
         resolved through final and binding arbitration.  Such arbitration
         shall be conducted by three (3) arbitrators in Boston,
         Massachusetts, in accordance with the then-current Commercial
         Arbitration Rules of the American Arbitration Association ("AAA").
         Such arbitrators shall be selected by the mutual agreement of the
         parties or, failing such agreement, shall be selected according to
         the relevant AAA rules.  The parties shall bear the costs of such
         arbitrators equally.  The prevailing party in any such arbitration
         or in any judicial enforcement or review proceedings shall be
         entitled to its reasonable attorneys' fees and costs in addition
         to any other amount of recovery ordered by such arbitrator or
         court.  If judicial enforcement or review of such arbitrator's
         award is sought by either party, judgment may be entered upon such
         award in any court of competent jurisdiction.  The arbitrators may
         not award punitive or multiple damages.  The duty of the parties
         to arbitrate any dispute relating to the interpretation or
         performance of this Agreement or the grounds for termination
         thereof shall survive the expiration or termination of this
         Agreement for any reason.

              Either party may request that any arbitration to be conducted
         pursuant to the preceding paragraph be designated an "expedited
         arbitration" and be carried out in accordance with the following
         procedures.  Such expedited arbitration must result in a final
         binding decision, without a right of appeal, in no less than
         thirty days from the date of the notice of a dispute under this
         section from one party to another.  In the event the parties
         cannot agree to appoint three arbitrators within five business
         days of the date of filing and notice of demand for arbitration,
         the AAA shall be empowered to appoint a neutral arbitrator.  The
         chairman of the arbitration panel appointed by the parties, or the
         arbitrator selected by the AAA, shall be empowered to establish
         procedures and rules reasonably calculated to complete the
         proceedings within thirty days.

              26.5.  Survival.  The provisions of Articles 9, 11, 12, 16,
         18, 19, 20, 23, 24, 25 and 26 shall survive any expiration or
         termination of this Agreement.  Any other provisions of this
         Agreement which by their nature are intended to survive expiration
         or termination of this Agreement shall so survive.

                                        -43-
<PAGE>
 
              26.6.  Entire Agreement. This Agreement constitutes the
         entire agreement among the parties with respect to the subject
         matter hereof and supersedes any prior agreement or understanding
         among the parties with respect to the subject matter hereof.
         There are no representations, warranties, covenants or
         undertakings with respect to the subject matter hereof other than
         those expressly set forth herein.

              26.7.  Amendment; Waiver.  This Agreement may not be amended
         nor may any rights hereunder be waived except by an instrument in
         writing signed by all of the parties hereto.

              26.8.  Binding Effect; Assignment.  This Agreement shall be
         binding upon and shall inure to the benefit of the parties and
         their respective successors and permitted assigns.  Neither this
         Agreement nor any interests or obligations hereunder shall be
         assigned or transferred (by operation of law or otherwise) to any
         person without the prior written consent of the other party.  The
         term "assign" shall include the assignment of any rights or duties
         under this Agreement, the liquidation, dissolution,
         recapitalization or reorganization of a party, and any merger or
         consolidation, sale, lease or other disposal of all or
         substantially all of a party's assets with or to a third entity
         where the party is not the surviving entity and where such third
         entity is a competitor of OMI (in the case of FTP) or FTP (in the
         case of OMI).  The term "assign" shall not include any other
         merger or consolidation, sale, lease or other disposal of all or
         substantially all of a party's assets, or purchase or acquisition
         of all or substantially all of the assets of a third entity,
         either through the purchase of stocks or of assets.  Any purported
         assignment in violation of this provision shall be null and void.

              26.9.  Counterparts.  This Agreement may be executed in any
         number of counterparts of the signature pages, each of which shall
         be considered an original, but all of which together shall
         constitute one and the same instrument.

              26.10.  Severability.  If any term or provision of this
         Agreement shall become or be declared illegal, invalid or
         unenforceable, such term or provision shall be divisible from this
         Agreement and shall be deemed to be deleted from this Agreement,
         provided that if such deletion substantially affects or alters the
         commercial basis of this Agreement the parties shall negotiate in
         good faith to amend and modify the terms and provisions of this
         Agreement to give effect to the original intent of the parties.

              26.11.  Independent Contractors.  The parties shall be
         independent contractors.  Neither party shall have, and shall not
         represent that it has, any power, right or authority to bind the
         other party, or to assume or create any obligation or

                                        -44-
<PAGE>
 
        

         responsibility, express or implied, on behalf of the other party
         or in the other party's name, except as herein expressly provided.
         Nothing stated in this Agreement shall be construed as
         constituting FTP and OMI as partners or as creating the
         relationships of employer/employee, franchisor/franchisee, or
         principal/agent between the parties.  

              26.12.  Headings.  The section and other headings contained
         in this Agreement are for reference purposes only and shall not
         affect the meaning or interpretation of this Agreement.

              26.13.  The Products constitute "restricted rights software"
         for purposes of government contracting and subcontracting and,
         therefore, FTP shall ensure that the rights granted to any United
         States Government or United States Government subcontractor,
         licensee, or sublicensee shall be only those minimum "restricted
         rights" described in FAR 52.227*14(g)(3) or DFARS
         252.227-7013(a)(17) or their successor regulations, whichever is
         applicable.  FTP shall place appropriate "restricted rights"
         legends upon all copies of the Products in accordance with the FAR
         and DFAR regulations specified above.

              26.14.  Schedules 1 through 23.2 are attached to and made a
         part of this Agreement.

              26.15.  Each party shall, if necessary, obtain any
         governmental approvals, permits, or licenses, required to
         discharge its obligations under this Agreement.

              26.16.  Each party will comply with all export laws and
         regulations of the United States of America (the "Regulations") in
         effect during the term hereof, and will provide FTP with all
         documentation and/or information require for compliance with the
         Regulations in any respect. Each party will not export or
         re-export the Products, directly or indirectly, without first
         having obtained written approval from the United States Office of
         Export Administration and other appropriate governmental agencies,
         into any of those countries listed, at the time of any shipment of
         Products, in supplements to part 370 to Title 15 of the Code of
         Federal Regulations of the United States of America as "prohibited
         or restricted" countries or any other country to which such
         exports or re-exports may be restricted (collectively, the
         "Prohibited Countries"). Neither party will distribute or supply
         the Products to any person or entity if such party has reason to
         believe that such person or entity intends to export, re-export,
         or otherwise take it to, or to use it in, any of the Prohibited
         Countries. Each party will indemnify and hold harmless the other
         party from and against any and all costs and expenses arising from
         or as a result of such party's failure to comply strictly with the
         requirements of this Section.

                                        -45-
<PAGE>
 
              26.17.  Neither party will be responsible for any failure to
         perform due to acts of God, war, riot, embargoes, acts of civil or
         military authorities, denial of or delays in processing of export
         license applications, fire, floods, earthquakes, accidents,
         strikes, or fuel crises, provided that such party gives prompt
         written notice thereof to the other party, or other similar events
         beyond such party's control. The time for performance will be
         extended for a period equal to the duration of the event, but in
         no event longer than sixty (60) days.

              IN WITNESS WHEREOF, the parties have executed this Master
         Agreement as of the date first written above.


         FTP SOFTWARE, INC.                OPEN MARKET, INC.


         By:                               By:                           

         Name:                             Name:                         

         Title:                            Title:                        

                                        -46-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                     Schedule 1


         I.   OMI PRODUCTS

              OMI Server Products: Existing and Under Development

                   Web Server (existing)

                   Secure Web Server (existing)

                   Web Reporter (existing)

                   Webmaster Workbench products ***** *************

                   Related Timeout and Evaluation Versions of such products
                     (existing)

                   Publishing Server ****** ************

                   Advertising Server ****** ************

                   Enterprise Server ****** ************

              OMI New Products

                   Merchant Solution (Storebuilder, Transaction Link,
                     Secure Web Server)

                   Marketplace Solution (Merchant Solution, Staging
                     Solution, Rights to Resell Int. Commerce Service)


         II.  FTP CLIENT PRODUCTS


         III. FTP PRODUCTS

              Web Server

                                        -47-
<PAGE>
 
                                    Schedule 2.6
                  OMI Products: Master Copies to be Provided to FTP


                                     [attached]

                                        -48-
<PAGE>
 
                                    Schedule 2.7
                    End-User License Requirements Imposed by OMI 
                               Third Party Agreements


                                     [attached]

                                        -49-
<PAGE>
 
                                     EXHIBIT "B"

                        LICENSEE SEALS, LOGOS, AND TRADEMARKS

         RSA encourages its licensees to use RSA seals, logos and
         trademarks on licensee product data sheets, packaging and
         advertising... but it is important to use them properly.

         When using RSA trademarks in ads, product packaging, documentation
         or collateral materials, be sure to use the correct trademark
         designator:   for registered trademarks, and   for claimed or
         pending trademarks.  RSA trademarks and their correct designators
         are depicted below.  To ensure proper usage, please allow RSA
         Marketing to review any materials using or mentioning RSA
         trademarks prior to general release.  We promise to give you a
         quick turnaround!  

              Using these licensee seals (and the nearly identical seals
         that identify other RSA algorithm implementations like RC2 and
         RC4) does not require written permission; in fact, we encourage
         you to use them on your product packaging and collateral!


                                      [insert]




                    RSA Digital Signature , RSA Digital Envelope 
              RC2  Symmetric Block Cipher, RC4  Symmetric Stream Cipher
                                   BSAFE , TIPEM 
                    Certificate Issuing System , Co-Issuer Tool 
                               MailSafe , RSA Secure 
                                RSA Sign , RSA Check 
                    Because some things are better left unread. 
                      The keys to privacy and authentication. 
                            RSA Public Key Cryptosystem 
                                MD , MD2 , MD4 , MD5 

                                        -50-
<PAGE>
 
                                    Schedule 4.5

                    End-User License Requirements Imposed by FTP 
                               Third Party Agreements


         None.

                                        -51-
<PAGE>
 
                                    Schedule 6.4

              FTP Client Products: Master Copies to be Provided to OMI

                                     [attached]

                                        -52-
<PAGE>
 
                                    Schedule 7.1

                          FTP Personal Web Server Criteria

                                     [attached]

                                        -53-
<PAGE>
 
                                    Schedule 7.1

         This document describes a personal web server.  A personal web
         server is a standalone utility primarily to be used as a web
         server.  The functionality of a personal web server will be
         sufficiently limited to prevent its use as a workgroup,
         departmental or enterprise web server.

         FTP and Open Market may agree to revise these descriptions in the
         future.

         For a complete description of each of the features listed below,
         see the Windows NT/95 Internet Server Development Plan written by
         John McNamara dated August   , 1995.

         Supported Features of Personal Web Server

         This list is the permissible list of features to go into a
         personal web server. FTP is not committing to implement these in
         any particular release or at any particular date.

         HTTP 1.0 and future revisions of HTTP
         Export quality encryption with SSL; 40 bit keys today, possibly 64
           bit keys in the future 
         Basic authentication via SSL only
         Generic user authentication w/file restrictions
         CGI limited to Visual Basic interface
         Mime mapping
         Clickable images
         Configuration
         Reconfiguration
         OLE enabled
         Mail to support
         Logging


         Functionality Not Provided by Personal Web Server

         SHTTP
         SSL with 128 bit keys
         Users/Group authentication
         TCL
         PERL
         CGI mapping 
         Virtual patch 
         Server side includes 
         Multiple virtual servers 
         search capabilities 
         URL redirection 

                                        -54-
<PAGE>
 
         External APIs, except OLE 
         Database support 
         Link checker 
         Proxy servers 

                                        -55-
<PAGE>
 
                                     Schedule 8

                                     OMI Roadmap

                                        -56-
<PAGE>
 
                                     Schedule 8


                       Open Market Inc. Product Roadmap
                                August 23, 1995


                  SCHEDULE 8 CONTAINS CONFIDENTIAL MATERIALS
                 WHICH HAVE BEEN OMITTED AND FILED SEPARATELY
                 WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                        -57-
<PAGE>
 

                  SCHEDULE 8 CONTAINS CONFIDENTIAL MATERIALS
                 WHICH HAVE BEEN OMITTED AND FILED SEPARATELY
                 WITH THE SECURITIES AND EXCHANGE COMMISSION.


                                        -58-
<PAGE>
 
                                    Schedule 9.3

                    Limitations Imposed by Third Party Agreements

            See attached OMI/RSA contract sections 2.3,6.4.2,6.6,7.1,9.8.

                                        -59-
<PAGE>
 
     1.13   "RSA Object  Code" means the Licensed Software in machine-readable,
compiled object code form.

     1.14  "RSA Software" means RSA proprietary software known as BSAFE and
TIPEM as described in the user Manuals associated therewith.  "RSA Software"
shall also include all modifications and enhancements (including all New
Releases and New Versions) to such programs as provided by RSA to OEM.

     1.15  "RSA Source Code" means the mnemonic, high level statement versions
of the RSA Software written in the source language used by programmers.

     1.16  "Territory" means those countries or portions of countries listed on
page 1 hereof.

     1.17  "User Manual" means the most current version of the user manual
customarily supplied by RSA to end users who license the RSA Object Code.

2.  GRANT OF LIMITED LICENSES
    -------------------------

     2.1  RSA Source Code License.  For OEM's convenience, RSA wishes to permit
          -----------------------                                              
OEM to port the RSA Software to any environment OEM desires  in accordance with
the following license, if granted.  If a course code license is specified in a
License/Product Schedule, RSA hereby grants OEM a non-exclusive, non-
transferable, non-assignable limited license in the Territory during the term
specified in Section 8 to:

          2.1.1 Modify the RSA Source Code to create interfaces and other
software necessary to permit the object code to the RSA Software to operate in
accordance with the User Manual in any of OEM's proprietary products (all such
modifications to the RSA Source Code referenced collectively as "Interface
Modifications").

          2.1.2 Use the RSA Source Code to provide support of Bundled Products
to End User Customers.

          2.1.3 Compile the RSA Source Code to create object code solely to
permit creation of Interface Modifications and for the purposes set forth in
Section 2.2 (with the limitations set forth in Section 2.3).

     2.2  Object Code Licenses.  RSA wishes to permit OEM to incorporate into
          --------------------                                               
Bundled Products only specified portions and functionality of the RSA Software;
additional portions and functionality of the RSA Software can be added and
additional Bundled Products can be added by executing an amendment to a
License/Product Schedule or a new License/Product Schedule.  RSA hereby grants
OEM a non-exclusive, non-transferable, non-assignable, limited license in the
Territory during the term specified in Section 8 to:

          2.2.1 Incorporate the Licensed Functionality of the RSA Object Code
into the OEM Product to create a Bundled Product.

          2.2.2  Reproduce, have reproduced, and sublicense the Licensed
Functionality of the RSA Object Code and the User Manual Incorporated in a
Bundled Product.

                                       60
<PAGE>
 
     2.3  Limitations On Object Code License.  The licenses granted in Section
          ----------------------------------                                  
2.2 shall be limited as follows:

          2.3.1 Sublicenses of the RSA Object Code to Licensed Software shall be
granted only to (1) Distributors and (2) End User Customers.

          2.3.2 OEM may not in any way sell, rent, license, sublicense or
otherwise distribute the RSA Software or any part thereof or the right to use
the RSA Software or any part thereof as a stand-alone product to any person or
entity.

          2.3.3 OEM may not incorporate into any Bundled Product any algorithm
or other functionality included within the RSA Software which is not Licensed
Software as set forth on the License/Product Schedule with respect to such
Bundled Product.

          2.3.4  If Licensed Software with respect to a bundled Product has a
specified Licensed Functionality, it may be incorporated, reproduced, or
sublicensed only with respect to such Licensed Functionality and no other
functionality of such Licensed Software is permitted to be incorporated,
reproduced, or sublicensed in such Bundled Product.  If no Licensed
Functionality restriction is specified for an item of Licensed Software with
respect to a Bundled Product, then OEM shall have the rights set forth in
Section 2.2 with respect to all functionalities of such Licensed Software with
respect to such Bundled Product.

     2.4  Title.
          ----- 

          2.4.1 Except for the limited licenses granted in Sections 2.1 and 2.2,
RSA shall at all times retain full and exclusive right, title and ownership
interest in and to the RSA Software and in any and all related patents,
trademarks, copyrights or proprietary or trade secret rights.

          2.4.2 OEM shall at all times retain full and exclusive right, title
and ownership interest in and to the interface Modifications and in any and all
related copyrights or proprietary or trade secret rights; provided, however,
that OEM hereby agrees that it will not assert against RSA any of such
copyrights or proprietary or trade secret rights with respect to any interfaces
independently developed by RSA without reference to the source code to the
Interface Modifications.

3.  LICENSE FEES
    ------------

     3.1  License Fees.  In consideration of RSA's grant to OEM of the limited
          ------------                                                        
license rights hereunder, OEM shall pay to RSA the amounts set forth below (the
"License Fees");

          3.1.1 Source Code License Fees. If RSA is granted to OEM RSA Source
                ------------------------
code license rights as specified in a License/Product Schedule, OEM shall pay to
RSA the license fee as specified on each such License/Product Schedule.

          3.1.2  Object Code License Fees.  In consideration of RSA's grant to
                 ------------------------
OEM of the RSA Object Code sublicense rights for each Bundled Product described
in each License/Product Schedule, OEM shall pay to RSA the license fees.

                                       61
<PAGE>
 
Distributors, employees, agents or any other person.

          6.4.2 OEM agrees not to remove or destroy any proprietary, trademark
or copyright markings or confidentiality legends placed upon or contained within
the RSA Source Code, RSA Object Code, User Manuals or any related materials or
documentation. OEM further agrees to insert and maintain: (I) within every
Bundled Product and any related materials or documentation a copyright notice in
the name of OEM; and (II) within the splash screens, user documentation, printed
product collateral, product packaging and advertisements for the Bundled
Product, the appropriate RSA "License Seal" from the form attached as Exhibit
"B" to this Agreement and a statement that the Bundled Product contains the RSA
Software. OEM shall not take any action which might adversely affect the
validity of RSA's proprietary, trademark or copyright markings or ownership by
RSA thereof, and shall cease to use the markings, or any similar markings, in
any manner on the expiration or other termination of the license rights granted
pursuant to Section 2.

          6.4.3 OEM acknowledges the extreme importance of the confidentiality
and trade secret status of the RSA Source Code and OEM agrees, in addition to
complying with the requirements of Sections 6.4.1 and 6.4.2 as they relate to
the RSA Source Code, to: (I) inform any employee that is granted access to all
or any portion of the RSA Source Code of the importance of preserving the
confidentiality and trade secret status of the RSA Source Code; and (II)
maintain a controlled, secure environment for the storage and use of the RSA
Source Code.

          6.4.4 The placement of a copyright notice on any of the RSA Software
shall not constitute publication or otherwise impair the confidential or trade
secret nature of the RSA Software.

          6.4.5 OEM acknowledges that the restrictions contained in this Section
6.4 are reasonable and necessary to protect RSA's legitimate interests and that
any violation of those restrictions will cause irreparable damage to RSA within
a short period of time and OEM agrees that RSA will be entitled to injunctive
relief against each violation. OEM further agrees that all confidentiality
commitments hereunder that survive the expiration or termination for any reason
of this Agreement or the license rights granted pursuant to Section 2.

     6.5  Federal Government Sublicense.  Any sublicense of a Bundled Product
          -----------------------------                                      
acquired from OEM or any Distributor under a United States government contract
shall be subject to restrictions as set forth in subparagraph (ch(1)(4)) of
Defense Federal Acquisition Regulations Supplement (DFARs) Section 252.227-7013
for Department of Defense contracts and as set forth in Federal Acquisition
Regulations (FARs) Section 52.227-10 for civilian agency contracts or any
successor regulations. OEM agrees that any such sublicenses shall set forth all
of such restrictions and the tape or diskette label for the Bundled Product and
any documentation delivered with the Bundled Product shall contain a restricted
rights legend conforming to the requirements of the current, applicable DFARs or
FARs.

     6.6  Notices.  OEM shall immediately advise RSA of any legal notices served
          -------                                                               
on OEM which might affect RSA, the RSA Software or any Bundled Products.

                                       62
<PAGE>
 
     6.7  INDEMNITY.  OEM EXPRESSLY INDEMNIFIES AND HOLDS HARMLESS RSA, ITS
          ---------                                                        
SUBSIDIARIES, AGENTS AND AFFILIATES FROM:  (I) ANY AND ALL LIABILITY OF ANY KIND
OR NATURE WHATSOEVER TO OEM'S END USER CUSTOMERS, DISTRIBUTORS AND THIRD PARTIES
WHICH MAY ARISE FROM ACTS OF OEM OR FROM THE LICENSE OF BUNDLED PRODUCTS BY OEM
OR ANY DOCUMENTATION, SERVICES OR ANY OTHER ITEM FURNISHED BY OEM TO ITS END
USER CUSTOMERS OR DISTRIBUTORS; AND (II) ANY LIABILITY ARISING IN CONNECTION
WITH AN UNAUTHORIZED REPRESENTATION OR ANY MISREPRESENTATION OF FACT MADE BY OEM
OR ITS AGENTS, EMPLOYEES OR DISTRIBUTORS TO ANY PARTY WITH RESPECT TO THE RSA
SOFTWARE OR ANY BUNDLED PRODUCTS.

7.  DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY; INTELLECTUAL PROPERTY
    ------------------------------------------------------------------------
INDEMNITIES
- -----------

     7.1  DISCLAIMER.  EXCEPT FOR THE EXPRESS LIMITED WARRANTY PROVIDED IN
          ----------                                                      
SECTION 4.1, THE RSA SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY WARRANTY
WHATSOEVER.  RSA DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO
ANY MATTER WHATSOEVER, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.  RSA DISCLAIMS ANY WARRANTY OR REPRESENTATION
TO ANY PERSON OTHER THAN OEM WITH RESPECT TO THE RSA SOFTWARE.  OEM SHALL NOT,
AND SHALL TAKE ALL MEASURES NECESSARY TO INSURE THAT ITS AGENTS AND EMPLOYEES DO
NOT, MAKE OR PASS THROUGH ANY SUCH WARRANTY ON BEHALF OF RSA TO ANY DISTRIBUTOR,
END USER CUSTOMER OR OTHER THIRD PARTY.

     7.2  LIMITATION OF LIABILITY.  IN NO EVENT WILL RSA BE LIABLE TO OEM (OR TO
          -----------------------                                               
ANY PERSON CLAIMING RIGHTS DERIVED FROM OEM) FOR INDIRECT, INCIDENTAL SPECIAL
CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE TRANSACTIONS
CONTEMPLATED UNDER THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO LOST PROFITS,
BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION, EVEN IF RSA HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, UNDER NO CIRCUMSTANCES SHALL RSA'S
TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL
AMOUNT PAID BY OEM TO RSA HEREUNDER, REGARDLESS OF WHETHER ANY ACTION OR CLAIM
IS BASED ON WARRANTY, CONTRACT, TORT OR OTHERWISE.

     7.3  Proprietary Rights Infringement by RSA.
          -------------------------------------- 

          7.3.1 Subject to the limitations set forth below, RSA, at its own
expense, shall (i) defend, or at its option, settle any claim, suit or
proceeding against OEM on the basis of infringement of any United States patent,
copyright or trade secret in the field of cryptography by the unmodified
Licensed Software as delivered by RSA (excluding the Interface Modifications) or
any claim that RSA has no right to license the Licensed Software hereunder, and
(ii) pay any final judgment entered or settlement against OEM on such issue in
any such suit or proceeding defended by RSA. RSA shall have no obligation to OEM
pursuant to this Section 7.3.1 unless: (A) OEM gives RSA prompt written notice
of the claim; (B) RSA is given the right to control and direct the
investigation, preparation, defense and settlement of the claim; and (C) the
claim is based on OEM's use of the unmodified Licensed Software in accordance
with this Agreement.

                                       63
<PAGE>
 
          7.3.2 If RSA receives notice of an alleged infringement RSA shall have
the right, at its sole option, to obtain the right to continue use of the
Licensed Software or to replace or modify the Licensed Software so that it is no
longer infringing. If neither of the foregoing options is reasonably available
to RSA, then the license rights granted pursuant to Section 2 may be terminated
at the option of either party hereto without further obligation or liability
except as provided in Sections 7.3.1 and 8.3 and in the event of such
termination, RSA shall refund the License Fees paid by OEM hereunder less
depreciation for use assuming straight line depreciation over a five (5)-year
useful life.

          7.3.3 THE RIGHTS AND REMEDIES SET FORTH IN SECTIONS 7.3.1 AND 7.3.2
CONSTITUTE THE ENTIRE OBLIGATION OF RSA AND THE EXCLUSIVE REMEDIES OF OEM
CONCERNING RSA'S PROPRIETARY RIGHTS INFRINGEMENT.

     7.4  Proprietary Rights Infringement by OEM.
          -------------------------------------- 

          7.4.1 Subject to the limitations set forth below, OEM, at its own
expense, shall (i) defend, or at its option settle, any claim, suit or
proceeding against RSA on the basis of infringement of any United States patent,
copyright or trade secret by any Bundled Product (excluding the unmodified RSA
Software) or the Interface Modifications; and (iii) pay any final

                                       64
<PAGE>
 
If to RSA, with a copy to:

Timothy Tomlinson, Esq.
Tomlinson Zisko Morosoll & Maser
200 Page Mill Road, Second Floor
Palo Alto, California 94308

OEM:  To the address set forth on page 1

     Such communications shall be effective when they are received by the
addresses thereof; but if sent by certified or registered mail in the manner set
forth above, they shall be effective five (5) days after being deposited in the
United States mail in the contiguous 48 states or ten (10) days after being
deposited in the United States mail in any other location.  Any party may change
its address for such communications by giving notice thereof to the other party
in conformity with this Section.

     9.8  Foreign Reshipment Liability.  THIS AGREEMENT IS EXPRESSLY MADE
          ----------------------------                                   
SUBJECT TO ANY LAWS, REGULATIONS, ORDERS OR OTHER RESTRICTIONS ON THE EXPORT
FROM THE UNITED STATES OF AMERICA OF THE RSA SOFTWARE OR BUNDLED PRODUCTS OR OF
INFORMATION ABOUT SUCH RSA SOFTWARE OR BUNDLED PRODUCTS WHICH MAY BE IMPOSED
FROM TIME TO TIME BY THE GOVERNMENT OF THE UNITED STATES OF AMERICA.
NOTWITHSTANDING ANYTHING CONTAINED IN THIS AGREEMENT TO THE CONTRARY, OEM SHALL
NOT EXPORT OR REEXPORT, DIRECTLY OR INDIRECTLY, ANY RSA SOFTWARE OR BUNDLED
PRODUCTS OR INFORMATION PERTAINING THERETO TO ANY COUNTRY FOR WHICH SUCH
GOVERNMENT OR ANY AGENCY THEREOF REQUIRES AN EXPORT LICENSE OR OTHER
GOVERNMENTAL APPROVAL AT THE TIME OF EXPORT OR REEXPORT WITHOUT FIRST OBTAINING
SUCH LICENSE OR APPROVAL.

     9.9  Trade Names, Logos, Publicity.  By reason of this Agreement or the
          -----------------------------                                     
performance hereof, OEM shall acquire no rights of any kind in any RSA
trademark, trade name, logo or product designation under which the RSA Software
was or is marketed and OEM shall not make any use of the same for any reason
except as expressly authorized by this Agreement or otherwise authorized in
writing by RSA. RSA shall have the right during the term of the license rights
granted hereunder to disclose to third parties that OEM is an OEM of the RSA
Software and that any publicly-announced Bundled Product incorporated the RSA
Software.  OEM shall provide to RSA, solely for RSA's display purposes, one (1)
working copy of each Bundled Product which consists solely of computer software
and one (1) working or non-working unit of any hardware product in which is
incorporated a Bundled Product which consists of an integrated circuit or other
hardware.

     9.10  Remedies Non-Exclusive.  Any remedy provided for in this Agreement is
           ----------------------                                               
deemed cumulative with, and not exclusive of, any other remedy provided for in
this agreement or otherwise available at law or in equity.  The exercise by a
party of any remedy shall not preclude the exercise by such party of any other
remedy.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the day and
year 

                                       65
<PAGE>
 
first written above.

OEM:

OPEN MARKET, INC.


By:____________________________________

Printed Name:__________________________

Title:___________________________________


RSA DATA SECURITY, INC.



By:____________________________________

Printed Name:__________________________

Title:___________________________________

                                       66
<PAGE>
 
                                    Schedule 10.3

                          Derivative Products Project Plan

                                     [attached]

                                        -67-




Pages 1-16 contain confidential materials which have been omitted and filed with
the Securities and Exchange Commission.
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.

                                    ******
                                    ******
                                    ******
                                    ******
                                    ******
                                    ******


  Development Resources
+-------------------------+------------------------------------------+
|     Team Member         |                 Role                     |
+-------------------------+------------------------------------------+
| John McNamara           | Development Manager                      |
+-------------------------+------------------------------------------+
| Karen Kohn              | Server Port, Core Server Features        |
+-------------------------+------------------------------------------+
| Chan Chan               | KeyPack Integration, CGI Development     |
+-------------------------+------------------------------------------+
| John Cushman            | Configuration applications               |
+-------------------------+------------------------------------------+
| David Towers            | Database Integration                     |
+-------------------------+------------------------------------------+
| William Ruh             | Server and utilities Port, Performance,  |
|                         | Core Server                              |
+-------------------------+------------------------------------------+

                                     -68-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.

       +------------------------+------------------------------------------+
       | Brian Bresnahan        | Database Wizard, Configuration           |
       |                        | Applications                             |
       +------------------------+------------------------------------------+
       | Vlad Zakashansky       | Configuration Applications               |
       +------------------------+------------------------------------------+
       | Gene Durso             | Test Verification                        |
       +------------------------+------------------------------------------+
       | Harald Skardal         | Search Engine Investigation              |
       +------------------------+------------------------------------------+
       | TBH 1                  | Security/Encryption                      |
       +------------------------+------------------------------------------+
       | TBH 2                  | Search Engine Integration                |
       +------------------------+------------------------------------------+
       | TBH 3                  | Proxy Server                             |
       +------------------------+------------------------------------------+
       | TBH 4                  | Proxy Server                             |
       +------------------------+------------------------------------------+
       |                        |                                          |
       +------------------------+------------------------------------------+
         ****** Servers 

         Mail Server 

         News Server 

         DNS Server 

         Chat Server 

         DHCP Server

                                        -69-
<PAGE>
 
                                Schedule 14.1 - 14.14

                                 Support Procedures

                                     [attached]

                                        -70-
<PAGE>
 
                                    Schedule 14.1
                                 Support & Training


         1.   Levels of Support
              Licensee and Vendor acknowledge that three (3) levels of
              support are required.

         1.1  Level 1 Support
              Level 1 (problem verification) handles support calls
              requiring a relatively low but broad degree of Product
              expertise. Level 1 activities include, but are not limited
              to, the following:

                   Provide Initial Customer Contact.
                   Maintain Problem Log.
                   Provide Problem Description and Definition
                   Maintain Customer Configuration Data
                   Resolve Software Installation Inquiries and Problems
                   Provide Remote System Administration and Configuration 
                   Assistance.
                   Attempt Problem Reproduction
                   Maintain Appropriate Metrics on Call Volumes.

         1.2  Level 2 Support
              Level 2 (problem determination and temporary fix) requires
              both broad and in-depth product expertise. Level 2 support
              has full responsibility for problem trouble-shooting and
              development of avoidances and work-arounds. It is the goal of
              Level 2 support to provide a reproducible test case for all
              problems reported.  When read access to source code is
              available, Level 2 support will also attempt to specifically
              identify faults at the line of code. Level 2 activities
              include, but are not limited to the following:

                   Provide Problem Determination and Verification.
                   Perform Remote Diagnosis.
                   Provide Work-Around or Avoidance.
                   Provide Engineering (Level 3) Interface.
                   Develop Product Problem Diagnostic Procedures.
                   Develop and Publish Technical Tutorials.

         1.3  Level 3 Support.
              Level 3 (permanent problem resolution) requires engineering
              level expertise. The Level 3 Support organization has
              complete ownership of the field release process, and
              similarly is responsible for providing timely and accurate
              product defect descriptions and resolution plans to Level 1

                                        -71-
<PAGE>
 
              and Level 2 Support Organizations.  Level 3 activities
              include, but are not limited to, the following:

                   Perform Line of Code Fault-Isolation (Source Code
                   Available)
                   Provide Permanent Defect Fix or Resolve Problem to
                   Customer's
                   Satisfaction.
                   Provide AU Software (patch, Maintenance, Update, Major)
                   Releases.
                   Develop Product Problem Diagnostic Procedures.
                   Develop and Publish Technical Tutorials.

              In the event, a non-reproducible problem is escalated to the
              Level 3 Support Organization by the Level 2 Support
              Organization, the former will also:  

                   Provide Problem Determination and Verification,
                   Perform Remote Diagnosis.
                   Perform Line of Code Fault-Isolation.
                   Provide Work-Around or Avoidance.

         1.4  Licensee and Vendor Responsibilities.
              The Licensee will be responsible for providing both Level 1
              and Level 2 Support on Vendor Product(s) to Licensee's
              Customers. The Vendor will be responsible for providing Level
              3 Support on Vendor Product(s).

         2.   Support Coverage Hours.
              Support Coverage Hours consists of Standard Coverage,
              Extended Coverage, and Custom Coverage Hours.

         2.1  Standard Coverage.
              Standard Coverage for Licensee's Level 1 and Level 2 Support
              Organizations will be 8am-8pm EST M-F, exclusive of holidays.
              Standard Coverage for Vendor's Level 3 Support Organization
              will be 9am-6pm EST M-F, exclusive of holidays.

         2.2  Extended Coverage.
              Extended Coverage will be provided by the Vendor's Level 3
              Support Organization as negotiated on a case by case basis.

         2.3  Custom Coverage.
              Custom Coverage may be provided by the Licensee's Level 1 and
              Level 2 Organizations for specific customers.  Such coverage
              will be as per the Customer's Contract/Support Plan with the
              Licensee.

                                        -72-
<PAGE>
 
         3.   Required Set-up.
              The Licensee's Level 1 and 2 Support Organizations will have
              the necessary equipment, software, and Vendor Product(s)
              including Product Documentation required to reproduce any
              Licensee Customer reported problems with Vendor.

              Product(s). The Vendor's Level 3 Support Organization will
              have the necessary equipment and software required to
              reproduce and resolve any Licensee reported problems with
              Vendor Product(s).

         4.   Licensee Customer Problem Reporting.
              The Licensee will maintain a number of mechanisms to allow
              Licensee Customer to report Problems with Vendor Product(s)
              and request support. These mechanisms will include, but are
              not limited to:

                   Support telephone hot-lines
                   FAX Services
                   Electronic Mail
                   On-Line: Problem Reporting Forms

         5.   Problem Severity Levels.
              Severity levels will be assigned to Problems by the
              Licensee's Level 1 Support Organization.   Such assignments
              may be modified by the Licensee's Level 2 Support
              Organization. All Problems will be assigned one of the
              following severity levels:

         5.1  Severity Level.
              A Severity Level 1 Problem is a Critical Problem. The
              Customer is unable to use the Vendor Product(s) or is
              severely restricted in an operational environment.  The
              Product may:

                   corrupt or permanently destroy data
                   repeatedly fail catastrophically
                   require the system to be repeatedly rebooted

              No temporary fix exists for the Critical Problem.

         5.2  Severity Level 2.
              A Severity 2 Level Problem is a Severe Problem.  The Customer
              is able to use the Vendors Product(s) but operations are
              restricted by the Problem. The Product may:

                   be usable but incomplete (one or more documented
                   commands or
                   functions are inoperable or missing)

                                        -73-
<PAGE>
 
                   fail catastrophically
                   require the system to be rebooted
                   suffer sufficient degraded performance (throughout and
                   response) such that there is a severe impact on use

              A temporary fix may exist for the Severe Problem.

         5.3  Severity Level 3.

              A Severity Level 3 Problem is a Moderate Problem.  The
              Customer is able to use the Vendor's Product(s) with some
              restrictions on functions used.  The Product may be usable
              and complete but inconvenient on occasion (one or more
              documented commands or functions are not available in the
              most convenient or expeditious manner)

              A temporary fix may exist for the Moderate Problem.

              Failures to install Vendor Product(s) are also classified as
              Moderate Problems because there is no operational impact on
              the Customer.


         5.4  Severity Level 4.

              A Severity Level 4 Problem is a Minor Problem.  The Customer
              is able to fully use the Vendor's Product(s) with some minor
              deviations from documented practices or expected operation.
              The Product:

                   does not operate strictly according to specifications

                   contains one or more errors in the Product documentation

              A Minor Problem has no operational impact, and a temporary
              fix may exist.


         5.4  Severity Level 5.

              A Severity Level 5 Problem is a Comment, Suggestion, or
              Inquiry.  The Customer is fully able to use the Vendor's
              Product(s), but has some question or comment/suggestion about
              the Product.


         6.   Problem Resolution.

              The resolution of Problems reported by the Licensee's
              Customers may involve the Vendor's Level 3 Support

                                        -74-
<PAGE>
 
              Organization as well as the Licensee's Level 1 and Level 2
              Support Organizations.


         6.1  General Problem Resolution Process.

              The general process flow for each problem reported by a
              Licensee Customer will be as follows:

         1)   Licensee Level 1 Support Organization Processing:

                   Initial Processing:

                   -    Receives and acknowledges Licensee Customer Problem
                        Report.
                   -    Opens a Customer Problem Call.
                   -    Establishes a Customer Problem Log.
                   -    Assigns a Problem Severity Level.

                   Handling of Severity Level 5 Problems (Comment/Inquiry/
                   Suggestion):

                   -    Informs Customer of answers to Inquiries.
                   -    Acknowledges Comments/Suggestions to Customer, and
                        electronically forwards Licensee Customer remarks
                        to Vendor's Level 3 Support Organization.
                   -    Updates Customer Problem Log.
                   -    Closes Customer Problem Call.

                   Handling of Known Problems with Fixes:

                   -    Informs Customer of solution to reported Problem
                        and provides suggested fix(es).
                   -    Updates Customer Problem Log.
                   -    Closes Customer Problem Call.

                   Handling of Unknown Problems and Known Problems Without
                   Fixes:

                   -    Attempts to reproduce Problem by executing Vendor
                        supplied and Licensee developed diagnostic routines
                        and procedures.
                   -    Documents all actions in Customer Problem Log.
                   -    Escalates Problem to License Level 2 Support
                        Organization.

         2)   Licensee Level 2 Support Organization Pre-Service Request
              Processing:

                                        -75-
<PAGE>
 
                   Accepts responsibility for Customer Problem Call.
                   Verifies existence of Problem by executing Vendor
                   supplied and Licensee developed diagnostic routines and
                   procedures.
                   Finds a reproductible test case or sets of conditions
                   under which the Problem can be reproduced.
                   Documents all actions in Customer Problem Log.
                   Logs a Service Request with Vendor's Level 3 Support
                   Organization.

         3)   Vendor Level 3 Support Organization Service Request
              Processing:

                   Acknowledges receipt of Service Request and
                   responsibility for reported Problem.
                   Opens a Service Request Call.
                   Establishes a Service Request Log.
                   Provides Action Plan for Problem resolution.
                   Isolates Problem to line(s) of code (Source Code
                   Available).
                   Routinely provides updates to Action Plan.
                   Attempts to effect a temporary fix to reported Problem.
                   Attempts to permanently resolve reported Problem.
                   Documents all actions in Service Request Log.
                   Provides Final Report on Service Call to Licensee's
                   Level 2 Support Organization.
                   Closes Service Request Call.

         4)   Licensee Level 2 Support Organization Post-Service Request
              Processing:

                   Updates Customer Problem Log with Action Plan and Action
                   Plan Updates.
                   Updates Customer Problem Log with Service Call Final
                   Report.
                   Closes Customer Problem Call.

              Several of the steps in this general Problem resolution
              process flow will be discussed in more detail.  In addition,
              many of the steps in Service Request Processing by the
              Vendor's Level 3 Support Organization have associated
              Response Time Expectations.  These Expectations are also
              governed by the Severity Level of the reported Problem.
              These too are documented below.

                                        -76-
<PAGE>
 
         6.2  Service Request Call Logging.

              When the Licensee Level 2 Support Organization wishes to Log
              a Service Request Call with the Vendor's Level 3 Support
              Organization the following procedure will be used:

              1)   Licensee "packages" up all information currently known
                   about the Customer Problem Call.  Included will be the
                   results of any Vendor specified diagnostic programs and
                   procedures as well as the results of any Licensee
                   developed programs and procedures.

              2)   Licensee electronically transfers the "package" to the
                   Vendor.

                        Service Request is transmitted by electronic mail
                        to a Vendor supplied mail alias.
                        Bulk information, such as programs and data, are
                        transferred via FTP to a Vendor supplied FTP
                        account.

              3)   Licensee may immediately call the Vendor in the case of
                   Severity Level 1 Problems.  Outside business hours, the
                   Licensee may contact the Vendor by means of an
                   electronic paging device in cases where parties have
                   agreed upon Extended Coverage.

              4)   Upon receipt of the Service Requests, the Vendor will
                   call back the Licensee acknowledging reception of the
                   Request, and accepting responsibility for the Problem
                   reported.

              5)   For non-Severity Level 1 Problems, the Licensee may call
                   the Vendor if the Vendor has not called back within an
                   appropriate time interval.

              The goal of this process is a successful hand-off of the
              Customer Problem Call from the Licensee's Level 2 Support
              Organization to the Vendor's Level 3 Support Organization.
              For this hand-off to be successful, it is critical that the
              Vendor receive all information required to verify, replicate,
              and correct the problem before acknowledging the Service
              Request and accepting responsibility for the problem.

                                        -77-
<PAGE>
 
         6.3  Service Call Response Time Expectations.

         Problem                Initial  Action Plan  Temporary  Permanent
         Severity    Initial    Action   Update       Fix        Fix
         Level       Callback   Plan     Frequency    Target     Target   

         Critical    1 hour     1 day    Daily        2 days     N/A

         Severe      1 hour     1 day    Daily        5 days     90 days

         Moderate    1 day      10 days  As agreed    25 days    180 days

         Minor       1 day      25 days  As agreed    50 days    180 days

         Comment/    1 day      N/A      N/A          N/A        N/A
         Inquiry

              Notes on Response Time Expectation Table

                   N/A is Non Applicable.
                   Hours refer to clock hours and days refer to business
                   day.  Clock hours for Severe Severity Level Problems are
                   during business days only.
                   Updates to Action Plans for Moderate and Minor Severity
                   Level Problems are scheduled within the Action Plan
                   itself.
                   Temporary Fix and Permanent Resolution Target Dates
                   represent desirable goals.  What is important is
                   continual and scheduled contact between the Vendor and
                   the Licensee in the form of Action Plan Updates.  This
                   will allow the Licensee to communicate reasonable
                   expectations to their Customers and keep the appraised
                   of developments as relates to the resolution of the
                   Problems they report.
                   Severity Level 1 Problems do NOT require Permanent
                   Resolution as discussed below.


         6.4  Severity Level 1 Call Processing.

              Severity Level 1 Call Processing differs from the processing
              of all other Severity Levels by its urgency and its primary
              goal.  Only those Customer Problems which severely restrict
              use of the Vendor's Product(s) in an operational environment
              can be assigned this Severity Level.  Some of the
              ramifications of this assignment are as follows:

                   The Licensee may immediately contact the Vendor when
                   logging a Service Request.

                                        -78-
<PAGE>
 
                   The License may contact the Vendor outside business
                   hours to log a Service Request by means of an electronic
                   paging device.
                   Customer, Licensee, and Vendor resources may all be
                   required to solve the reported problem.
                   Daily activities by all parties may be required, and are
                   expected.
                   Daily updates to the Action Plan are required.

              The entire focus of all Problem resolution efforts associated
              with Severity Level 1 Problems is the restoration of some
              operational functionality to the customer as soon as
              possible.  When this has been accomplished, the Problem can
              be reclassified to Severity Level 2, and all further Problem
              resolution activities can proceed on that basis.


         6.5  Action Plans.

              The Vendor will create an Action Plan for each Licensee
              logged Service Request.  At a minimum, Action Plans will
              include the following:

                   Licensee and Vendor assigned Problem Call/Service
                   Request numbers
                   Product Name, Platform, and Product Version
                   Contact information for all Vendor and Licensee
                   participants
                   Contact information for Customer, is appropriate
                   Executive summary of Problem
                   Description of Temporary Fix, if any
                   Actions taken to date, and by whom
                   Actions to be taken, and by whom
                   Date of next scheduled update to Action Plan

              Action Plans are always transmitted electronically from the
              Vendor to the Licensee.

              Action Plans provide both past and future road maps for the
              resolution of Customer Problem Calls escalated by the
              Licensee to the Vendor.  They provide the principal means by
              which the Vendor communicates status to the Licensee about
              Licensee submitted Service Requests, and are the method
              through which both parties set expectations and manage the
              Problem resolution process.

                                        -79-
<PAGE>
 
         6.6  Temporary Fixes.

              Temporary Fixes to a Problem may either be a work-around or
              avoidance, or a Patch Software Release that requires code
              changes.  The work-around can be provided either by the
              Level 2 or Level 3 Support Organization.  The Patch Software
              Release must be provided by the Level 3 Support Organization
              because it represents a Source Code change.

              A work-around or avoidance is always more desirable than a
              patch because it is less invasive.  It allows the Customer to
              proceed about their business even if full functionality is
              not restored.  It does not require re-building, re-kiting,
              and re-testing of the Vendor's Product(s), and does not
              introduce the possibility of additional Problems due to the
              changes made at the Source level.

              Patch Software Releases are always to be avoided.  They
              should only be considered for Severity Level 1 or Severity
              Level 2 Problems when all courses of action have been
              attempted and failed, and no work-around or avoidance can be
              developed.  When developing a Patch Software Release the
              Vendor must follow these rules:

                   Customer Problems to be patched must be of Severity
                   Level 1 or Severity Level 2.
                   Only the most current Software Release is patched.
                   Patch Software Releases are cumulative (i.e., they
                   contain all previous patches to the most current
                   Software Release).
                   Patch Software Releases are assigned a specific number
                   to allow their version level to be identified.
                   Patch Software Release Version levels are kept constant
                   across all Product platforms.
                   The Release Notes for a Patch Software Release contain
                   the problem(s) fixed by the Patch.
                   Patch Software Releases are tested rigorously before
                   release.

              When a decision is made to release a Patch for a specific
              Severity Level 1 Problem, the Vendor must always apply the
              Source Code changes made in the patch to the next scheduled
              release of the Product.


         6.7  Permanent Problem Resolution.

              The Permanent Resolution of a Problem may either be to
              Permanently Fix a Defect in Source Code or to Resolve the
              Problem to the Customer's Satisfaction.  Of these two methods

                                        -80-
<PAGE>
 
              of resolving problems, a Permanent Fix in Source Code by the
              Vendor for the next scheduled release of the product is
              always the most desirable.

              Sometimes the Vendor can achieve a Permanent Fix in Source
              Code, but not for the next scheduled release of the Product.
              This situation will occur only when the Problem is of
              Severity Level 3 (Moderate) or Lower and the next scheduled
              release of the Product has almost completed its Beta testing.
              In such cases the Vendor will schedule the Permanent Defect
              Fix for a subsequent release of the Product.

              Sometimes no Permanent Fix will exist for a specific problem.
              There are a number of situations in which this will occur:

                   The Product is to undergo retirement soon.
                   Fixing the Problem permanently breaks either the
                   compatibility or interoperability some Customers have
                   grown dependent upon.
                   The amount of time and effort required to permanently
                   fix the problem is much greater than the benefits
                   derived from the fix.
                   A more than adequate work-around or avoidance exists.
                   The problem is so minor that its relative priority for
                   resolution is too low for it to ever be fixed within a
                   release.

              When a Problem is not be permanently fixed within a scheduled
              release, the Problem must still be resolved in some fashion
              to the Customer's satisfaction.  The Licensee's level 2
              Support Organization and Vendor's Level 3 Support
              Organization will together be responsible for resolving such
              Problems to the Customer's satisfaction.


         6.8  Service Call Final Reports.

              The Vendor will create a Service Call Final Report for each
              Licensee logged Service Request.  At a minimum, a Final
              Report will include the following information:

                   Licensee and Vendor assigned Problem Call/Service
                   Request numbers
                   Product Name, Platform, and Product Version
                   Contact information for all Vendor and Licensee
                   participants
                   Contact information for Customer, if appropriate
                   Executive summary of Problem
                   Description of Temporary Fix, if any
                   Description of Permanent Fix, if any

                                        -81-
<PAGE>
 
              Service Call Final Reports are always transmitted
              electronically from the Vendor to the Licensee.

              Service Call Final Reports provide the principal means by
              which the Vendor notifies the Licensee of the final
              disposition of their Service Requests.  In them are
              descriptions of any temporary fixes as well as descriptions
              of any permanent fixes to be made, including in which release
              the fix will be made available.


         6.9  Closing Service Request and Customer Problem Calls.

              The Vendor cannot close a Service Request without first
              transmitting a Service Call Final Report to the Licensee.  In
              that report is the final disposition of the reported problem
              from the Vendor's perspective.  This not only provides the
              Licensee with information regarding any permanent fix for the
              Problem, so that appropriate expectations can be set for the 
              Customer, but provides the Licensee with an opportunity to
              disagree with the Vendor's final disposition of the Problem.
              When the Licensee and Vendor are in agreement about final
              disposition, the Customer Problem Call is closed.  When
              Licensee and Vendor disagree, they must work together to
              resolve the problem to the satisfaction of all parties
              concerned, including the Customer.


         7.   Communications.

              Communications between Vendor and Licensee will be
              principally electronic, supplemented by phone when required.
              The format of Email messages will be less important than
              their content which should be precise, accurate, and
              complete.

              The Vendor will maintain an electronic paging device
              accessible by the Licensee.  The Licensee will only contact
              the Vendor through this device when log Service Requests
              Calls for Severity Level 1 Problems during non-business
              hours.


         8.   Training.

              The Vendor will train the Licensee on the Vendor's Products
              prior to the Licensee assuming responsibility for providing
              Level 1 and Level 2 Support to the Licensee's customers, and
              on major releases of Vendor's Product(s).  The extent of this

                                        -82-
<PAGE>
 
              training will be consistent with that outlined in ARTICLE XV,
              Section 15.4 and 15.5 of this agreement.


         8.1  Initial Training.

              Initial Training of the Licensee by the Vendor will focus on
              the design, theory, operation, installation, configuration,
              administration, maintenance, and support of the Vendor
              Product(s).  The Training will be of a minimum of one (1) day
              duration per Product.  It will take place at the Vendor's
              training facility during normal business hours and will
              commence at a time mutually agreed upon by both parties.  The
              Licensee will be responsible for all travel and living
              expenses incurred by its employees in connection with
              attending such training.  The extent of this training will be
              consistent with that outlined in ARTICLE XV, Section 15.4 and
              15.5 of this agreement.


         8.2  Training.

              For Major Releases.  Training of the Licensee by the Vendor
              following a major release of the Vendor's Product(s) will
              focus on the changes and enhancements made to the design,
              theory, operation, installation, configuration,
              administration, maintenance, and support of the Vendor
              Product(s).  The Training will be of a minimum of one (1) day
              duration per Product.  It will take place at the Vendor's
              training facility during normal business hours and will
              commence at a time mutually agreed by both parties.  The
              Licensee will be responsible for all travel and living
              expenses incurred by its employees in connection with
              attending such training.  The extent of this training will be
              consistent with that outlined in ARTICLE XV, Section 15.4 and
              15.5 of this agreement.


         8.3  Additional Training.

              Additional Training of the Licensee may be provided by the
              Vendor at the request of the Licensee.  Any additional
              training will be provided at the Vendor's then current
              training fee.  It will take place at the Vendor's training
              facility during normal business hours and will commence at a
              time mutually agreed upon by both parties.  The Licensee will
              be responsible for all travel and living expenses incurred by
              its employees in connection with attending such training.

                                        -83-
<PAGE>
 
         9.   Technical Account Managers.

              Technical Account Managers will be designated by both Vendor
              and Licensee.  The Technical Account Manager may be changed
              at any time by providing one (1) week's electronic notice to
              the other party.  The Technical Account Managers will monitor
              all support processes, insure the timely exchange of support
              information, and be available for resolution of any
              procedural difficulties.  They will work together in their
              performance of these tasks.


         10.  Periodic Review Meetings.

              Periodic Review Meetings will take place on a regular basis
              for the purpose of reviewing the effectiveness of all support
              processes and procedures, suggested changes, implementing
              improvements, and reviewing and sharing technical
              information.  All lists of outstanding and unresolved
              problems will also be reviewed at this time.  Meetings may
              either be face-to-face or via teleconferencing as mutually
              agreed upon.  They will take place at least on a quarterly
              basis.  Either Technical Account Manager may also request a
              meeting at any time by providing one (1) week's electronic
              notice.


         11.  Exchange of Customer Support Information.

              Vendor and Licensee will develop mechanisms and procedures
              for granting access to or periodically exchanging customer
              support information and diagnostics tools and procedures.
              The support information to be exchanged will include, but it
              is not limited to the following:

                   lists of known problems
                   call frequency metrics
                   problem/solution databases
                   lists of frequently asked support questions
                   technical notes
                   white papers

              Both parties will continue to maintain all copyrights and
              warranties on exchanged customer support information.


         12.  Additional Licensee Responsibilities.

              In addition to the responsibilities mentioned above, the
              Licensee will have the following responsibilities:

                                        -84-
<PAGE>
 
                   Manage and control Problem situations arising at
                   Licensee Customer sites by providing and facilitating
                   direct Customer contact for all forms of technical
                   support assistance
                   Review Vendor's Product(s) for compatibility and inter-
                   operability prior to assuming responsibility for
                   providing Level 1 and 2 Support to the Licensee's
                   customers.
                   Participate in all Beta Tests of Vendor's Product(s) to
                   ensure continuing compatibility and inter-operability of
                   Vendor's Product(s), and for early familiarization with
                   new features and enhancements.
                   Provide to Vendor all Beta and formal releases of
                   Licensee's Hardware/Software and Documentation (if
                   applicable) for compatibility and inter-operability
                   testing, and for early familiarization with new features
                   and enhancements.


         13.  Additional Vendor Responsibilities.

              In addition to the responsibilities mentioned above, the
              Vendor will have the following responsibilities:

                   Provide to Licensee all Maintenance, Update, and Major
                   Releases of Vendor(s) Products including Documentation.
                   Provide to Licensee all Beta Releases of Vendor(s)
                   Products including Documentation for compatibility and
                   inter-operability testing, and for early familiarization
                   with new features and enhancements.
                   Provide Vendor with Level 3 Support for all Minor
                   Releases since the most recent Major Release, the most
                   recent Major Release, and the Minor Release preceding
                   the most recent Major Release.
                   Test Vendor's Product(s) for compatibility and inter-
                   operability with new releases of Licensee's Hardware/
                   Software (if applicable).


         14.  Licensee Access to Read-Only Vendor Source Code.

              The Vendor will provide Read-Only Source Code to the Licensee
              for purposes of support, and to assist in the identification
              of software problems.  Excepted as provided below, the
              Licensee shall have no rights to modify, enhance or alter in
              any way the Read-Only Source Code provided by the Vendor.
              All Read-Only Source Code provided by Vendor to Licensee will
              be in accordance with the Vendor Source Code License
              Agreement attached hereto as Exhibit H, and made a part
              hereof by this reference.

                                        -85-
<PAGE>
 
                                  Schedule 18.1(e)

              FTP Client Products:  List of Exceptions to Right to License


         None.

                                        -86-
<PAGE>
 
                                  Schedule 18.2(e)

                OMI Products:  List of Exceptions to Right to License


         See Schedule 9.3.

                                        -87-
<PAGE>
 
                                    Schedule 20.1

                               List of OMI Trademarks


                                     [attached]

                                        -88-
<PAGE>
 
                                    Schedule 20.2

                               List of FTP Trademarks


         FTP Software

                                        -89-
<PAGE>
 
                                    Schedule 23.1

                             OMI Trademark Jurisdictions


                                     [attached]

                                        -90-
<PAGE>
 
                                    Schedule 23.2

                             FTP Trademark Jurisdictions


         Worldwide

                                        -91-

<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                  COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.

    
                                                                   EXHIBIT 10.14
     

                                  DEVELOPMENT

                                      AND

                                   SERVICES

                                   AGREEMENT

                                BY AND BETWEEN

                              TIME INC. NEW MEDIA

                                      AND

                               OPEN MARKET, INC.


                         Dated as of January 1, 1995
<PAGE>
 
                                 TABLE OF CONTENTS    
                                                                        Page

         1.  DEFINITIONS................................................  2
              1.1   Affiliate...........................................  2
              1.2   Change of Control...................................  3
              1.3   Consulting Services.................................  4
              1.4   Customer Support Services...........................  4
              1.5   Developments  ......................................  4
              1.6   Discounted Time and Material Rates..................  4
              1.7   Documentation.......................................  4
              1.8   Exchange Act........................................  5
              1.9   Excluded Entities...................................  5
              1.10  Full-time...........................................  5
              1.11  Functional Specifications...........................  5
              1.12  Hardware............................................  6
              1.13  Implementation Plan.................................  6
              1.14  Initial Consulting Period...........................  6
              1.15  Initial Consulting Services Fee.....................  6
              1.16  License Fees........................................  7
              1.17  Maintenance Fee.....................................  7
              1.18  Maintenance Period..................................  7
              1.19  Maintenance Services................................  7
              1.20  Merchant Server Hardware............................  7
              1.21  Merchant Server Software............................  7
              1.22  Non-Affiliate.......................................  8
              1.23  Payment Schedule....................................  8
              1.24  Person..............................................  8
              1.25  Phase 2.............................................  8
              1.26  Phase 2 Deliverables................................  8
              1.27  Phase 2 Resources...................................  8
              1.28  Project Resource Plan...............................  8
              1.29  Regulatory Requirements.............................  8
              1.30  Reserve Resources...................................  9
              1.31  Server Software.....................................  9
              1.32  Services............................................  9
              1.33  SIMS................................................  9
              1.34  Software Updates.................................... 10
              1.35  System.............................................. 10
              1.36  Tax Server Software................................. 10
              1.37  Term................................................ 11
              1.38  Third Party Hard Good............................... 11
              1.39  Third Party Soft Good............................... 11
              1.40  Third Party Subscription Services................... 12
              1.41  Third Party Transaction............................. 12
              1.42  Third Party Transaction Fees........................ 13
              1.43  Third Party Transaction Value....................... 13
              1.44  Third Party Travel Goods............................ 13
              1.45  Time/TWC Joint Venture.............................. 14

                                        -i-
<PAGE>
 
              1.46  Transaction......................................... 14
              1.47  Transaction Server Hardware......................... 14
              1.48  Transaction Server Software......................... 14
              1.49  Other Terms......................................... 14

         2.  COLLABORATIVE APPROACH..................................... 16

         3.  SITE REQUIREMENTS, HARDWARE AND SYBASE DATABASE............ 16
              3.1   Preparation......................................... 16
              3.2   Hardware and Third Party Software Delivery and
                    Installation........................................ 17
              3.3   Time's Sole Benefit................................. 17
              3.4   Title and Risk of Loss.............................. 18

         4.  THE LICENSE................................................ 18
              4.1   License and Sublicense of Software.................. 18
              4.2   Scope of License.................................... 19
              4.3   Disclosure to Third Parties......................... 20
              4.4   Delivery of Pathfinder.............................. 21
              4.5   Third Party Content................................. 21
              4.6   Disaggregated Content............................... 21
              4.7   High Capacity Content............................... 22
              4.8   Third Party Transaction Processing Services......... 22
              4.9   Reorganization...................................... 23
              4.10  License Fees........................................ 24
              4.11  Additional Copies of Developments................... 24
              4.12  Additional Copies................................... 25
              4.13  Productized Developments............................ 25
              4.14  Stager, Rewriter.................................... 26
              4.15  Proprietary Rights Notices.......................... 26

         5.  INITIAL CONSULTING PERIOD, PHASE 2, AND FUTURE PROJECTS.... 26
              5.1   Initial Consulting Period........................... 26
              5.2   Phase 2............................................. 26
              5.3   Future Projects..................................... 27

         6.  IMPLEMENTATION AND ACCEPTANCE.............................. 27
              6.1   Timely Performance.................................. 27
              6.2   Delivery of "Final" Functional Specifications....... 28
              6.3   Phased Implementation and Acceptance Testing........ 28
              6.4   Final Acceptance.................................... 30
              6.5   Acceptance Test Cure Periods and Refund............. 30

         7.  SOURCE CODE ESCROW......................................... 31
              7.1   Escrow Agreement.................................... 31
              7.2   Delivery............................................ 32
              7.3   Release............................................. 32
              7.4   Escrow Refresh...................................... 34

         8.  TIME ACCESS TO SOURCE CODE FOR TIME MODIFICATIONS.......... 35

                                       -ii-
<PAGE>
 
         9.  DOCUMENTATION.............................................. 35

         10. OMI PERSONNEL.............................................. 36
              10.1  Skill Level and Continuity.......................... 36
              10.2  OMI Project Manager................................. 37
              10.3  Phase 2 Commitment.................................. 37
                    10.3.1  Phase 2 Deliverables........................ 37
                    10.3.2  Additional Services......................... 38
              10.4  Status Reports...................................... 39

         11. TIME PERSONNEL............................................. 39

         12. INTELLECTUAL PROPERTY...................................... 40
              12.1  OMI Ownership....................................... 40
              12.2  Time Intellectual Property.......................... 40
              12.3  Stager and Rewriter................................. 41
              12.4  Notice of Ownership................................. 41

         13. THE TRANSITION............................................. 42
              13.1  Intent to Transition Transaction Server............. 42
              13.2  Interim Processing.................................. 43
              13.3  Transaction Services................................ 43
              13.4  Correction or Restoration of Data................... 44
              13.5  Successful Transition............................... 45

         14. CHANGE CONTROL PROCEDURE................................... 46
              14.1  Proposed Changes.................................... 46
              14.2  Change in Scope Proposal............................ 46
              14.3  Information to be Included in Change in Scope
                    Proposal............................................ 47
              14.4  Time Discretion..................................... 48

         15. PAYMENT.................................................... 48
              15.1  Payment............................................. 48
              15.2  Audit Rights........................................ 49
                    15.2.1  OMI's Audit Rights.......................... 49
                    15.2.2  Time's Audit Rights......................... 50
              15.3   Fee Tracking System................................ 50

         16. PATHFINDER CUSTOMER SUPPORT SERVICES....................... 51
              16.1  Customer Support Services........................... 51
              16.2  Fees................................................ 51

         17. WARRANTY AND MAINTENANCE SERVICES.......................... 51
              17.1  Warranty Services................................... 51
              17.2  Maintenance Services................................ 52
              17.3  Maintenance Periods................................. 52
              17.4  Maintenance Fees.................................... 53
              17.5  Renewal............................................. 53

                                       -iii-
<PAGE>
 
              17.6  Maintenance of Server Software...................... 53
              17.7  Software Updates.................................... 54
                    17.7.1  New Updates................................. 55
                    17.7.2  Compatibility and Accuracy.................. 55
                    17.7.3  Hardware Configuration...................... 56
              17.8  Maintenance of Developments......................... 56
              17.9  Maintenance of Stager/Rewriter...................... 57
              17.10 Regulatory Requirements Compliance.................. 57
              17.11 Correction or Restoration of Files.................. 58
              17.12 Maintenance of Tax Server Software.................. 58

         18. REPRESENTATIONS AND WARRANTIES............................. 58
              18.1  Ownership........................................... 58
              18.2  Duly Authorized..................................... 60
              18.3  Non-Interference.................................... 62
              18.4  Documentation....................................... 63
              18.5  Disclaimer.......................................... 63

         19. PROPRIETARY AND CONFIDENTIAL INFORMATION................... 63
              19.1  Pathfinder Information.............................. 63
              19.2  Confidential Information............................ 64
              19.3  Restrictions........................................ 64
              19.4  Exceptions.......................................... 65
              19.5  Return or Destroy................................... 66
              19.6  OMI's Duty to Inform................................ 66

         20. INDEMNIFICATION............................................ 67
              20.1  OMI Indemnification................................. 67
              20.2  Time Indemnification................................ 69
              20.3  Limitation.......................................... 70
              20.4  Section 365(n)...................................... 70
              20.5  Publicity........................................... 71
              20.6  Most Favored Customer............................... 71

         21. LIMITATION OF LIABILITY.................................... 72
              21.1  Limitation of Liability for Time.................... 72
              21.2  Limitation of Liability for OMI..................... 72

         22. TERMINATION................................................ 73
              22.1  Time Termination Without Cause...................... 73
              22.2  Termination For Cause by Time....................... 74
              22.3  Time's Rights on Termination for Cause.............. 76
              22.4  Termination for Cause by OMI........................ 78
              22.5  Termination of License by OMI....................... 79
              22.6. Delivery on Termination............................. 79
              22.7  Transition Assistance............................... 80
              22.8  Survival............................................ 80

                                       -iv-
<PAGE>
 
         23. MISCELLANEOUS.............................................. 80
              23.1  Insurance........................................... 80
              23.2  Notice.............................................. 82
              23.3  Personnel Rules and Regulations..................... 83
              23.4  Independent Contractor.............................. 83
              23.5  Force Majeure....................................... 84
              23.6  No Waiver........................................... 84
              23.7  Severability........................................ 84
              23.8  Assignment.......................................... 85
              23.9  Governing Law and Venue............................. 85
              23.10 Counterparts........................................ 86
              23.11 Entire Agreement.................................... 86

                                        -v-
<PAGE>
 
                         DEVELOPMENT AND SERVICES AGREEMENT



              THIS AGREEMENT made and entered into on this 14th day of

         November, 1995 (the "Agreement Date") is effective as of

         January 1, 1995 (the "Effective Date") by and between Open Market,

         Inc., a corporation existing under the laws of the State of

         Delaware with offices at 245 First Street, Cambridge,

         Massachusetts 02142 (hereinafter referred to as "OMI") and Time

         Inc. New Media, a corporation existing under the laws of the State

         of Delaware with offices at Time & Life Building, Rockefeller

         Center, New York, N.Y. 10020 (hereinafter referred to as "Time").

              WHEREAS, OMI is in the business of developing; licensing,

         operating and maintaining server software and systems in

         connection with the Internet's World Wide Web protocol (the "World

         Wide Web");

              WHEREAS, Time has a site on the World Wide Web currently

         known as "Pathfinder" and desires to upgrade the capabilities of

         Pathfinder;

              WHEREAS, OMI desires to develop, install, license and

         maintain certain server software in order to upgrade the

         capabilities of Pathfinder and provide certain other services

         related to Pathfinder pursuant to the terms of this Agreement;

              NOW, THEREFORE, in consideration of the mutual promises set

         forth herein, OMI and Time hereby agree as follows:
<PAGE>
 
                                   1.  DEFINITIONS

              1.1  Affiliate.  The term "Affiliate" shall mean, for either

         party to this Agreement, any entity that directly or indirectly

         through one or more intermediaries, controls, is controlled by, or

         is under common control with that party.  For the purposes of this

         definition the term "control" (including the terms "controlling,"

         "controlled by" and "under common control with") means the

         possession, direct or indirect, of the power to direct or cause

         the direction of the management and policies of an entity, whether

         through the ownership of voting securities, by contract, or

         otherwise.  Affiliates of Time shall include:  (A) any entity that

         obtains control of, becomes controlled by or becomes under common

         control with Time at any time during the Term; (B) partnerships or

         joint ventures in existence as of the date of Final Acceptance:

         (i) in which Time or any of its Affiliates is a controlling

         partner, or (ii) in which Time or any of its Affiliates owns

         forty-five percent (45%) or more of the equity interest and has

         the ability to block any action proposed to be taken by such

         partnership or joint venture with respect to such partnership or

         joint venture; (C) the Time/TWC Joint Venture, regardless of

         whether such partnership or joint venture is formed after the date

         of Final Acceptance; and (D) Turner Broadcasting System or any of

         its Affiliates or subsidiaries (provided that a Time Affiliate

         acquires at least majority control of either the outstanding

         capital stock or substantially all of the assets of Turner

                                        -2-
<PAGE>
 
         Broadcasting System as a whole and/or such of its Affiliates,

         including, but not limited to, Cable News Network, separately).

         Notwithstanding the foregoing, Affiliates shall exclude any of the

         Excluded Entities or any entity (other than a corporation which is

         subject to the reporting requirements of Section 15(d) of the

         Exchange Act) in which the Excluded Entity holds an equity

         interest.  To the extent that Time Affiliates are granted any

         rights, receive any benefits or are provided with access to any

         Confidential Information of OMI under this Agreement, such

         Affiliate(s) shall be bound by the terms and conditions of this

         Agreement to the same extent as Time hereunder and,

         notwithstanding the foregoing, Time shall be solely responsible

         for any breach of the terms and conditions of this Agreement by

         any such Affiliate.

              1.2  Change of Control   The term "Change of Control" shall

         mean (i) any merger or consolidation to which OMI or any majority

         shareholder of OMI is a party (unless each other party to such

         transaction is a majority-owned direct or indirect subsidiary of

         OMI) or any sale, transfer or disposition of the System and/or of

         all or substantially all of the assets of OMI (unless each other

         party to such transaction is a majority-owned direct or indirect

         subsidiary of OMI); (ii) the acquisition by any Person (including

         any "group" of Persons within the meaning of Regulation 13d-5

         under the Exchange Act) of beneficial ownership (within the

         meaning of Regulation 13d-3 under the Exchange Act) (other than a

                                        -3-
<PAGE>
 
         majority-owned direct or indirect subsidiary of OMI), directly or

         indirectly, of forty percent (40%) or more of the outstanding

         securities of OMI entitled at the time of such acquisition to vote

         for the election of OMI's directors; (iii) the adoption or

         implementation by OMI of any plan or proposal for the liquidation

         or dissolution of OMI; or, (iv) Shikhar Ghosh ceases to be

         actively involved in an executive management capacity at OMI.

              1.3  Consulting Services.  The term "Consulting Services"

         shall mean the consulting and development services rendered by OMI

         during the Initial Consulting Period and Phase 2, and any other

         consulting and development services which OMI provides Time at

         Time's request pursuant to this Agreement.

              1.4  Customer Support Services.  The term "Customer Support

         Services" shall have the meaning set forth in Article 16.

              1.5  Developments.  The term "Developments" shall mean all of

         OMI's work product developed pursuant to the Consulting Services,

         including without limitation, modifications, customizations and

         enhancements to the Server Software and SIMS, and any

         Documentation or updates related thereto (including any functional

         specifications, product performance guides and documentation

         provided to Time in conjunction with such updates).

              1.6  Discounted Time and Material Rates.  The term

         "Discounted Time and Material Rates" shall mean the schedule of

         hourly rates set forth in Exhibit D.

                                        -4-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


              1.7  Documentation.  The term "Documentation" shall mean the

         materials identified in Exhibit G.  To the extent Time

         incorporates any Software Update into the System, the

         Documentation shall be deemed to be amended to incorporate the

         documentation provided to Time in conjunction with the Software

         Update.

              1.8  Exchange Act.  The term "Exchange Act" shall mean the

         Securities Exchange Act of 1934.

              1.9  Excluded Entities.  The term "Excluded Entities" shall

         mean "***** ****", ******** ***** *******, a New York corporation,

         and ******** ************** ***********, a Delaware corporation.

         During the term of this Agreement, OMI may request that this

         definition of Excluded Entities be supplemented with additional

         entities, and if agreed to by Time in writing, this definition

         will be deemed amended to include such additional entities.

             1.10  Full-time.  The term "Full-time" shall describe devoting

         at least forty (40) or more hours per week to the fulfillment of

         OMI's obligations to Time under this Agreement.

             1.11  Functional Specifications.  The term "Functional

         Specifications" shall mean the description of the functionality of

         the System and shall include the minimum performance standards of

         the System, including without limitation, System response time and

         System volume capacity on designated hardware and other mutually

         agreed upon benchmark standards (the "Technical Specifications").

         To the extent Time incorporates any Software Update into the

                                        -5-
<PAGE>
 
         System, the Functional Specifications shall be deemed to be

         amended to incorporate the functional specifications and product

         performance guides provided to Time in conjunction with the

         Software Update.  An "initial" version of the Functional

         Specifications (including an "initial" version of the Technical

         Specifications) is attached hereto as Exhibit A, but may be

         subject to modification as mutually agreed upon by the parties.

         Both parties contemplate that "final" version of the Functional

         Specifications (including a "final" version of the Technical

         Specifications) shall be prepared by OMI for Time's review and

         written approval, and that upon such approval, the final version

         of the Functional Specifications shall be incorporated herein by

         reference and shall supersede those Functional Specifications

         attached hereto as Exhibit A.

             1.12  Hardware.  The term "Hardware" shall mean the Merchant

         Server Hardware and Transaction Server Hardware as described in

         Exhibit I.

             1.13  Implementation Plan.  The term "Implementation Plan"

         shall mean the timetable of milestones and deliverables for OMI's

         development and installation of the System and finalization of the

         Functional Specifications as set forth in Exhibit A (as it may be

         amended from time-to-time by the mutual written agreement of Time

         and OMI), which shall include certain specified tasks that Time

         will be required to perform.

                                        -6-
<PAGE>
 
             1.14  Initial Consulting Period.  The term "Initial Consulting

         Period" shall mean the period which commenced on the Effective

         Date and extended to June 30, 1995.

             1.15  Initial Consulting Services Fee.  The term "Initial

         Consulting Services Fee" shall mean the fees for Initial

         Consulting Services, as set forth in the Payment Schedule

         (Exhibit F).

             1.16  License Fees.  The term "License Fees" shall mean the

         fees set forth in the Payment Schedule (Exhibit F) payable in

         consideration for the license(s) of the Server Software (or any

         component thereof) which Time elects to procure hereunder.

             1.17  Maintenance Fee.  The term "Maintenance Fee" shall mean

         the fees for Maintenance Services set forth in the Payment

         Schedule (Exhibit F).

             1.18  Maintenance Period.  The term "Maintenance Period" shall

         mean the period of time during which Time procures Maintenance

         Services from OMI pursuant to this Agreement.

             1.19  Maintenance Services.  The term "Maintenance Services"

         shall have the meaning ascribed to it in Section 17.2 herein.

             1.20  Merchant Server Hardware.  The term "Merchant Server

         Hardware" shall mean all hardware necessary to operate the

         Merchant Server Software in accordance with the terms of this

         Agreement.  The Merchant Server Hardware is identified in

         Exhibit I.

                                        -7-
<PAGE>
 
             1.21  Merchant Server Software.  The term "Merchant Server

         Software" shall mean software (including updates thereto) with the

         functionality and features of the "Secure WebServer",

         "StoreBuilder", "TransactionLink", "WebReporter" and "SID

         Extension" as described in the Functional Specifications entitled

         "Functional Specifications - Payment".

             1.22  Non-Affiliate.  The term "Non-Affiliate" shall mean any

         entity other than Time or Time's Affiliates.

             1.23  Payment Schedule.  The term "Payment Schedule" shall

         mean the schedule of payments of all fees hereunder, as set forth

         in Exhibit F.

             1.24  Person.  The term "Person" shall mean an individual, a

         partnership, a joint venture, a corporation, a trust, and an

         unincorporated association.

             1.25  Phase 2.  The term "Phase 2" shall mean the period

         commencing on July 1, 1995 and extending until Time's Final

         Acceptance (as defined in Section 6.4) of all Phase 2

         Deliverables.

             1.26  Phase 2 Deliverables.  The term "Phase 2 Deliverables"

         shall mean software modules embodying the functionality described

         in Exhibit C, any other Developments arising out of services

         performed during the Initial Consulting Period and Phase 2 as set

         forth in the Implementation Plan and any other deliverables to be

         delivered by OMI during Phase 2.

                                        -8-
<PAGE>
 
             1.27  Phase 2 Resources.  The term "Phase 2 Resources" shall

         mean the resources identified in the Project Resource Plan under

         "REGISTRATION", "PAYMENT" and "SUBSCRIBER INFO MGMT SYSTEM".

             1.28  Project Resource Plan.  The term "Project Resource Plan"

         shall mean the resources set forth in Exhibit M.

             1.29  Regulatory Requirements.   The term "Regulatory

         Requirements" shall mean any U.S. federal, state or local law,

         regulation, ordinance or requirement, including regulations of

         administrative agencies or bodies, in whatever form, now existing

         or to come into existence during the Term.

             1.30  Reserve Resources.  The term "Reserve Resources" shall

         mean, through March 5, 1996, the resources identified in the

         Project Resource Plan as "RESERVE RESOURCES" and thereafter, the

         resources which the parties agree, pursuant to the terms of this

         Agreement, to utilize as "Reserve Resources".

             1.31  Server Software.  The term "Server Software" shall mean

         the source code, object code and Documentation for the Merchant

         Server Software and the Transaction Server Software (including

         updates thereto, as well as any functional specifications, product

         performance guides and documentation provided to Time in

         conjunction with such updates).

             1.32  Services.  The term "Services" shall mean the Consulting

         Services (as defined in Section 1.3 herein), Maintenance Services

         (as defined in Section 1.19), Warranty Services (as defined in

                                        -9-
<PAGE>
 
         Section 17.1) and Customer Support Services (as defined in Section

         1.4) to be performed by OMI hereunder.

             1.33  SIMS.  The term "SIMS" shall mean software (including

         updates thereto) with the functionality and features of the

         "Subscriber Information Management System" or "SIMS" as described

         in the Functional Specifications entitled "Subscriber Information

         Management System (SIMS) Functional Specifications (Release

         2.0.1)".

             1.34  Software Updates.  The term "Software Updates" shall

         mean any enhancements, modifications, error corrections, fixes,

         upgrades or other changes which are made to the Server Software by

         OMI or OMI's Affiliates at any time, any new software or releases

         or versions of the server Software which OMI or OMI's Affiliates

         may market at any time as a full or partial alternative or

         replacement for the Server Software, even if a user of such new or

         improved software is not required to license the Server Software

         in order to operate such new or improved software, and any

         Developments which OMI uses or incorporates as part of any

         software product it offers, markets, distributes or otherwise

         makes commercially available at any time (including any

         documentation related thereto).

             1.35  System.  The term "System" shall mean the Server

         Software and the Developments.

             1.36  Tax Server Software.  The term "Tax Server Software"

         shall mean the computer software programs developed and owned by

                                       -10-
<PAGE>
 
         AVP Systems, including updates and documentation thereto, that

         shall be sublicensed to Time by OMI (subject to the terms and

         conditions of the AVP Systems Licensing Agreement attached hereto

         as Exhibit 0) for use by Time with the Server Software for the

         purpose of providing related sales and use tax data and

         calculations.  As provided herein, OMI shall assume sole

         responsibility for the maintenance of the Tax Server Software.

             1.37  Term.  The "Term" of this Agreement shall mean the

         period beginning as of the Effective Date and continuing until the

         termination of this Agreement pursuant to Article 22 herein.

             1.38  Third Party Hard Good.  The term "Third Party Hard Good"

         shall mean any tangible object:  (i) which is offered for sale on

         Pathfinder by a Non-Affiliate; (ii) which is electronically

         ordered by a user of Pathfinder for a fee which is in addition to

         the fee paid by the user to access Pathfinder, if any; and

         (iii) the purchase of which is processed as a Transaction on the

         Transaction Server.

             1.39  Third Party Soft Good.  The term "Third Party Soft Good"

         shall mean a stand-alone, separately priced, separately branded

         (with a brand belonging to or associated with a Non-Affiliate)

         digitized information (including software):  (i) which is offered

         for sale or license on Pathfinder by a Non-Affiliate; (ii) which

         is electronically ordered by a user of Pathfinder and is

         downloaded to the user's computer for a fee which is in addition

         to the fee paid by the user to access Pathfinder, if any; and

                                       -11-
<PAGE>
 
         (iii) the purchase of which is processed as a Transaction on the

         Transaction Server.  In addition, the parties acknowledge that

         Third Party Soft Good shall not include information (e.g., news

         feeds, stock quotes and sports statistics) which has been

         repackaged, personalized or modified (except for technical

         reformatting or reconfiguration solely for the purpose of making

         such information technically compatible with Pathfinder's

         configuration) by Time or a Time Affiliate.

             1.40  Third Party Subscription Services.  The term "Third

         Party Subscription Services" shall mean a stand-alone, separately

         priced, separately branded (with a brand belonging to or

         associated with a Non-Affiliate) information service:  (i) which

         is offered for sale or license on Pathfinder by a Non-Affiliate;

         (ii) which is electronically ordered by a user of Pathfinder and

         appears on the user's screen (and is not downloaded to a user's

         computer) for a fee which is in addition to the fee paid by the

         user to access Pathfinder, if any; and (iii) the purchase of which

         is processed as a Transaction on the Transaction Server.  In

         addition, the parties acknowledge that Third Party Subscription

         Services shall not include information (e.g., news feeds, stock

         quotes and sports statistics) which has been repackaged,

         personalized or modified (except for technical reformatting or

         reconfiguration solely for the purpose of making such information

         technically compatible with Pathfinder's configuration) by Time or

         a Time Affiliate.

                                       -12-
<PAGE>
 
             1.41  Third Party Transaction.  The term "Third Party

         Transaction" shall mean a Transaction in which a user of

         Pathfinder purchases Third Party Hard Goods, Third Party Travel

         Goods or Third Party Subscription Services, or downloads Third

         Party Soft Goods.  The parties acknowledge and agree that a single

         Third Party Transaction shall be measured, unless otherwise

         mutually agreed, according to the "Merchant Smart Statement" (as

         described in the Functional Specifications relating to the

         Transaction Server Software) for each relevant Qualified

         Non-Affiliate, as of the first day of every calendar month for all

         Transactions processed during the prior calendar month.

             1.42  Third Party Transaction Fees.  The term "Third Party

         Transaction Fees" shall mean the fees identified in the Payment

         Schedule (Exhibit F) payable by Time to OMI for the processing of

         a Third Party Transaction.

             1.43  Third Party Transaction Value.  The term "Third Party

         Transaction Value" shall mean the revenues actually received from

         a user of Pathfinder for the cost of an item ordered in a Third

         Party Transaction (which shall exclude applicable sales taxes,

         shipping charges, handling charges, and insurance charges), less

         any credit card verification costs, financial processor fees,

         credit card and debit card fees and any other actual billing or

         processing fees that are payable to a third party.

             1.44  Third Party Travel Goods.  The term "Third Party Travel

         Goods" shall mean the purchase of travel related items and

                                       -13-
<PAGE>
 
         services (e.g., transportation tickets, rental cars, hotel rooms

         and other room and board, tours, cruises, restaurant meals):

         (i) which are offered for sale on Pathfinder by a Non-Affiliate;

         (ii) which are electronically ordered by a user of Pathfinder for

         a fee which is in addition to the fee paid by the user to access

         Pathfinder, if any; and (iii) the purchase of which is processed

         as a Transaction on the Transaction Server.

             1.45  Time/TWC Joint Venture.  The term "Time/TWC Joint

         Venture" shall mean a partnership or joint venture which includes,

         among its partners Time Warner Cable or Time (or Affiliates of

         either or both respective party(ies)) formed to of fer cable

         delivery of on-line services.

             1.46  Transactions.  The term "Transactions" shall mean

         commercial transactions (including, but not limited to, Third

         Party Transactions) posted by users over Pathfinder in which such

         users procure goods or services for money and/or other

         consideration.

             1.47  Transaction Server Hardware.  The term "Transaction

         Server Hardware" shall mean all hardware necessary to operate the

         Transaction Server Software in accordance with the terms of this

         Agreement.  The Transaction Server Hardware is identified in

         Exhibit I.

             1.48  Transaction Server Software.  The term "Transaction

         Server Software" shall mean software (including updates thereto)

         with the functionality and features of the "Secure WebServer" and

                                       -14-
<PAGE>
 
         the "Transaction Management System" or "TMS" as described in the

         Functional Specifications entitled "Functional Specifications -

         Payment".

             1.49  Other Terms.  Certain other terms used herein are

         defined in the following provisions.

              "Acceptance Test Plan"                       6.3
              "Accessory Equipment"                        3.3
              "Additional Copies"                          4.12
              "Aggregate License Fees"                     Exhibit F
              "Aggregate Standard Hours"                   Exhibit D
              "Agreement Date"                             Preamble
              "Back-up Copy"                               4.1.1
              "Business Hours"                             Exhibit N
              "Change in Scope Proposal"                   14.2
              "Change Request"                             14.1
              "Code"                                       20.4
              "Completed Software"                         22.3.5
              "Confidential Information"                   19.2
              "Critical Problems                           Exhibit N
              "Customer Support Services"                  16.1
              "Deliverables"                               6.3
              "Delivery Means"                             4.4
              "Deposit"                                    7.2
              "Disaggregated Content"                      4.6
              "Discounted Customized Work Rates"           Exhibit D
              "Discounted Standard Work Rates"             Exhibit D
              "Effective Date"                             Preamble
              "Escrow Agent"                               7.1
              "Escrow Agreement"                           7.1
              "Final Acceptance"                           6.4
              "Final Acceptance Test"                      6.4
              "Foreign Patents"                            20.1
              "Incremental Copy"                           Exhibit F
              "Incremental License Fee"                    Exhibit F
              "Initial Maintenance Period"                 17.3
              "Installation Notification"                  6.3
              "License"                                    4.2
              "Maintenance Services"                       17.2
              "Minor Problem"                              Exhibit N
              "Moderate Problem"                           Exhibit N
              "Non-Affiliate Disaggregated Content"        4.6
              "Notice of Termination Without Cause"        22.1
              "Notice of Ownership"                        12.3
              "OMI"                                        Preamble
              "OMI Project Manager"                        10.2

                                       -15-
<PAGE>
 
              "Option Period"                              7.3(b)
              "Pathfinder"                                 Recitals
              "Pathfinder Content"                         4.6
              "Pathfinder Information"                     19.1
              "Phase Acceptance"                           6.3
              "Phase Acceptance Test"                      6.3
              "Primary Copies"                             4.12
              "Qualified Non-Affiliates"                   Exhibit F
              "Release Events"                             7.3(a)
              "Reorganization"                             4.9
              "Site Requirements"                          3.1
              "Sybase Database"                            3.2
              "Termination Date"                           22.1
              "Third Party Rights"                         18.1
              "Time"                                       Preamble
              "Time Project Manager"                       11
              "Time Software"                              12.2
              "Transaction Services"                       13.3
              "Transaction Server"                         13.1
              "Transition "                                13.1
              "Warranty Period"                            17.1
              "World Wide Web"                             Recitals


                             2.  COLLABORATIVE APPROACH

              Time acknowledges that the Deliverables and Services to be

         provided by OMI hereunder require a collaborative approach and

         that Time shall be required to undertake certain specified tasks

         and to reasonably cooperate with OMI in assisting OMI to perform

         OMI's obligations hereunder.  OMI acknowledges that Time has

         relied on OMI's experience and expertise in specifying,

         developing, installing, implementing, operating and servicing

         transaction server and merchant server systems and that the

         Deliverables and Services to be provided by OMI are essential to

         Time's business.  Both parties recognize the importance of meeting

                                       -16-
<PAGE>
 
         the milestones set forth in the Implementation Plan and shall

         cooperate in good faith to meet the milestones set forth therein.

                 3.  SITE REQUIREMENTS, HARDWARE AND SYBASE DATABASE

              3.1  Preparation.  All configuration and site requirements

         (including, without limitation, requirements relating to the

         physical environment and network connections) relating to the

         System and the Hardware (the "Site Requirements") are set forth in

         Exhibit I hereto.  OMI shall be responsible for fulfilling all

         Site Requirements for the Transaction Server while the Transaction

         Server is installed and operated at OMI's premises.

              3.2  Hardware and Third Party Software Delivery and

         Installation.  In reliance upon OMI's specifications therefor,

         Time agrees to:  (i) purchase the Hardware (including operating

         system software); (ii) license the right to use Sybase SQL Server

         (the "Sybase Database") as part of the System; and (iii) configure

         the System's operating environment in accordance with the Site

         Requirements.  As of the Effective Date, and except for the Sybase

         Database, Tax Server Software, and any additional Hardware

         requirements agreed to in writing by Time set forth in Section

         17.7.3, OMI represents that no other hardware or third party

         software is required and no other configuration or site

         requirements are necessary to operate the System in accordance

         with the terms of this Agreement.  Time agrees to:  (i) deliver

         the Transaction Server Hardware and Sybase Database to OMI in

         accordance with the Implementation Plan to be installed by OMI at

                                       -17-
<PAGE>
 
         OMI's facilities; (ii) obtain the Merchant Server Hardware for

         OMI's installation at Time's facilities; and (iii) obtain the

         Transaction Server Hardware and the Sybase Database for operation

         at Time's facilities.

              3.3  Time's Sole Benefit.  OMI shall use the Transaction

         Server Hardware, the Sybase Database, the Tax Server Software and

         any other accessory equipment associated therewith and procured by

         Time (or by OMI if OMI was or will be reimbursed therefor by Time)

         (the "Accessory Equipment") solely and exclusively for the

         purposes of fulfilling OMI's obligations to Time hereunder.  OMI

         shall not process or operate any other software on the Hardware,

         and shall not store any data upon such Hardware relating to any

         entity or organization other than Time, Time's Affiliates or

         customers of Time and Time's Affiliates.

              3.4  Title and Risk of Loss.  As between OMI and Time, Time

         shall retain title to all Hardware, the Sybase Database and

         Accessory Equipment located at OMI's facility and Time's facility.

         Risk of loss of the Transaction Server Hardware, the Sybase

         Database, the Tax Server Software, and Accessory Equipment located

         at OMI's facility shall pass to OMI upon delivery of the same to

         OMI at OMI's facility.  Risk of loss shall pass back to Time upon

         redelivery from OMI's facility to Time's facility and Time's

         inspection and acceptance thereof pursuant to Section 13.5 herein.

         Time shall retain sole and exclusive ownership of all databases

                                       -18-
<PAGE>
 
         and all data elements contained therein, including without

         limitation, any data which populates the System.

                                   4.  THE LICENSE

              4.1  License and Sublicense of Software.

                   4.1.1  In consideration of the License Fees payable

         pursuant to Section 4.10, OMI hereby grants to Time a perpetual,

         non-exclusive, irrevocable (unless terminated pursuant to Section

         22.5) license to use, maintain, upgrade, modify and enhance (and,

         except as otherwise provided in this Article 4, excluding the

         rights to sublicense or further distribute):  (i) that number of

         copies of the System (or any component thereof) which Time elects

         to license hereunder; and (ii) a copy of the System (or any

         component thereof) which is not in commercial operational use but

         which is available in the event the copy that is in commercial

         operational use is no longer operative (a "Backup Copy") for each

         copy licensed hereunder.  The license granted hereunder shall

         apply to the source and object code of the System, but Time's

         access to the source code for the Server Software shall be limited

         solely to the circumstances set forth in Articles 7 and 8 and

         Sections 22.3.3 and 22.3.4.

                   4.1.2  OMI hereby grants to Time, a perpetual,

         non-exclusive, irrevocable (unless terminated pursuant to Section

         22.5) license to use, maintain, upgrade, modify and enhance (and,

         except as otherwise provided in this Article 4, excluding the

         rights to sublicense or further distribute) the Developments,

                                       -19-
<PAGE>
 
         provided, however, that Time's license hereunder to SIMS shall be

         unconditionally irrevocable.

                   4.1.3  OMI hereby grants to Time a sublicense to use the

         Tax Server Software as set forth herein, and subject to the terms

         of Exhibit O.  OMI and Time agree that Time may endeavor to enter

         into a separate agreement with AVP Systems or modify the agreement

         currently in place among Time, OMI and AVP Systems with respect to

         Time's rights to utilize the Tax Server Software, and OMI shall

         reasonably assist and cooperate with Time in such efforts.

              4.2  Scope of License.  Pursuant to the licenses granted in

         Section 4.1.1 and 4.1.2 and sublicenses granted in Section 4.1.3

         above (the "License") Time is authorized to use the System on the

         Hardware (and a back-up system), on any hardware configuration

         replacing the Hardware, or on any temporary substitution as

         provided in this Agreement.  Time shall have the right to

         reproduce the System (or any component thereof) as required for

         Time's use in accordance with the terms of this Agreement, and to

         perform any activities related to the use of the System subject

         only to the terms and the conditions hereof.

              4.3  Disclosure to Third Parties.  Notwithstanding anything

         in this Agreement to the contrary, Time shall have the right to

         disclose the System (including the Documentation) on a

         need-to-know basis to any Affiliate or any third party providing

         maintenance or development services, disaster recovery services,

         or facilities management or outsourcing services to Time, if such

                                       -20-
<PAGE>
 
         disclosure is made pursuant to an appropriate written

         confidentiality agreement and provided that such disclosure will

         not be made, either directly or, to Time's knowledge, indirectly,

         to Excluded Entities.  Such written confidentiality agreement

         shall provide, among other things, that any entity to which Time

         discloses the System, either in whole or in part, shall

         (i) restrict access to the System (including source code, if any)

         only to those employees, agents or representatives who require

         access to enable such entity to use the System to the extent

         required by Time; and (ii) secure and protect the System

         (including source code, if any) using at least the same degree of

         care as such entity uses to protect its own confidential and

         proprietary information.

              4.4  Delivery of Pathfinder.  Time shall have the right,

         pursuant to the License, to use the System and the Tax Server

         Software to deliver, transmit, broadcast or electronically,

         communicate any content, advertising, data or information and to

         conduct Transaction processing services for Transactions

         (including Third Party Transactions) made available through

         Pathfinder by any means now known or hereafter to become known,

         including without limitation, by means of cable, wire, fiber of

         any material, over-the-air in any frequency band, cable

         television, master antenna, satellite master antenna, low power

         television microwave, closed circuit television, single and

         multi-channel multipoint distribution service or satellite

                                       -21-
<PAGE>
 
         transmission (the "Delivery Means").  Such right shall include the

         right to use the System and the Tax Server Software to distribute

         Pathfinder to and through the Time/TWC Joint Venture (including

         through Time Warner Cable Affiliates).

              4.5  Third Party Content.  Time shall have the right to make

         any third party content, information, advertising or other data

         available on or through Pathfinder without any obligation to OMI

         including, without limitation, with respect to the payment of any

         fees.

              4.6  Disaggregated Content.  Pursuant to the License, Time

         shall have the right to use the Merchant Server Software to

         deliver to and through the Time/TWC Joint Venture or through other

         Delivery Means:  (i) portions of content originating from

         Pathfinder as it appears in the Internet's World Wide Web protocol

         ("Pathfinder Content") which are separated and/or duplicated

         therefrom (the "Disaggregated Content"); and (ii) content

         originating from a Non-Affiliate which appears in Pathfinder in

         the same area as the Disaggregated Content ("Non- Affiliate

         Disaggregated Content").  Time shall have the right to use the

         Transaction Server Software to conduct Transaction processing

         services for Transactions that are made available within the

         Disaggregated Content or the Non-Affiliate Disaggregated Content

         (including Third Party Transactions).

              4.7  High Capacity Content.  Pursuant to the License, Time

         shall have the right to utilize the System and the Tax Server

                                       -22-
<PAGE>
 
         Software to deliver by any Delivery Means (including through the

         Time/TWC Joint Venture), whether as part of Pathfinder or as part

         of the Disaggregated Content or the Non-Affiliate Disaggregated

         Content, content which is different from the content that is

         available to users of Pathfinder as it appears in the Internet's

         World Wide Web protocol, which difference is a result of the

         technological (e.g., variation in bandwidth) or geographic

         capabilities or requirements of the applicable Delivery Means.

              4.8  Third Party Transaction Processing Services.  Pursuant

         to the License, Time shall have the unrestricted right to use the

         System and the Tax Server Software to conduct, sell or provide

         Transaction processing services; provided, however, that Time's

         Affiliates shall not have the right to use the System themselves

         to process Third Party Transactions (although Time shall be

         permitted to process Transactions for its Affiliates) and Time

         shall not use the System and the Tax Server Software to conduct

         Third Party Transaction processing services for any Non-Affiliate,

         unless, at the time such Third Party Transaction processing

         services are being provided, content, information, advertising or

         other data originating from such Non-Affiliate is available on

         Pathfinder.  Time shall pay to OMI the Third Party Transaction

         Fees for such Third Party Transaction processing services provided

         by Time to such Non-Affiliate.  Notwithstanding anything to the

         contrary herein, OMI shall not be entitled to receive any Third

         Party Transaction Fees on a bundle, package or combination of one

                                       -23-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


         or more Third Party Subscription Services and/or Third Party Soft

         Goods and/or Third Party Travel Goods that is made available to

         users of Pathfinder as such a bundle, package or combination and

         has been assembled by Time or a Time Affiliate.

              4.9  Reorganization.  Notwithstanding the provisions of

         Section 4.8 above, in the event Time or any of Time's Affiliates

         reorganizes in any way during the ***** (**) years following the

         date of Final Acceptance, or in the event that the Time/TWC Joint

         Venture or Time Warner Cable undergoes one or more corporate

         reorganizations of any type (with the effect that, in the case of

         the Time/TWC Joint Venture, neither Time nor any Time Affiliate

         owns at least a fifty percent (50%) equity interest in the Time/

         TWC Joint Venture, and in the case of Time Warner Cable, no Time

         Affiliate controls Time Warner Cable) during the Term of this

         Agreement (a "Reorganization"), Time or such Affiliate of Time,

         and the Time/TWC Joint Venture or Time Warner Cable (or any

         entities which by future merger, acquisition or other transaction,

         acquires all or substantially all of the assets of the Time/TWC

         Joint Venture or Time Warner Cable) will still be considered to be

         an Affiliate after such Reorganization and can utilize Transaction

         processing services through the System, without the payment of any

         Third Party Transaction Fees, to the extent necessary to allow

         such entity to utilize the System and the Tax Server Software as

         it anticipated to use the System and the Tax Server Software prior

         to the Reorganization.

                                       -24-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


             4.10  License Fees.  Time shall pay the License Fees in

         accordance with the Payment Schedule for each copy (which includes

         the Back-up Copy) of the Merchant Server Software and Transaction

         Server Software (including updates and all Developments

         appurtenant thereto) and the Tax Server Software which Time elects

         to license hereunder.  Time shall pay no additional license fees

         for each copy (which includes the Back-Up Copy) of the

         Developments (including SIMS), other than the fees to be paid by

         Time as set forth in this Agreement in connection with OMI's

         development thereof.

             4.11  Additional Copies of Developments.  Time shall have the

         unrestricted right to ****** **** the Developments to use the

         Developments as specified in this Article 4 within the scope of

         the License.

             4.12  Additional Copies of Other Software.  Upon the execution

         of this Agreement, Time and OMI acknowledge that Time has elected

         to license *** (*) copy (which includes a separate Back-Up Copy)

         of the Transaction Server Software (and appurtenant Developments),

         **** (*) copies (which includes four (4) separate Back-up Copies)

         of the Merchant Server Software (and appurtenant Developments),

         *** (*) copy (which includes a separate Back-up Copy) of SIMS (and

         appurtenant Developments), and one (1) copy of the Tax Server

         Software (the "Primary Copies").  Without limitation of the

         provisions of Section 4.10, Time may, at any time during the Term

         of this Agreement, elect to license additional copies of the

                                       -25-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


         Merchant Server Software or Transaction Server Software or Tax

         Server Software (the "Additional Copies").  To procure a license

         for such Additional Copies (including the Back-up Copy for each

         Additional Copy, excluding the Tax Server Software, at no extra

         cost), upon Time's written notification to OMI of Time's intent to

         license Additional Copies (or any component thereof) (including

         the Back-up Copy) of the System and the Tax Server Software (and

         any or all Developments appurtenant thereto), OMI shall use

         reasonable commercial efforts to provide Time with Additional

         Copies in accordance with Time's delivery and installation

         instructions.  OMI shall invoice Time for any additional license

         fees due and payable in accordance with the Payment Schedule as

         set forth in Exhibit F.

             4.13  Productized Developments.  In the event that OMI

         incorporates fully or in substantial part any Developments into a

         product which OMI offers, markets, distributes or otherwise makes

         commercially available at any time, OMI shall offer a license to

         Time for such product ** ** ****, under the terms applicable to

         the System herein.

             4.14  Stager  Rewriter.  In the event that OMI incorporates

         fully or in substantial part software modules commonly referred to

         as "Stager" and "Rewriter", into a product which OMI offers,

         markets, distributes or otherwise makes commercially available at

         any time, OMI shall offer a license to Time for such product ** **

         ****, under the terms applicable to the System herein.

                                       -26-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


             4.15  Proprietary Rights Notices.  Time agrees that all copies

         of the System made by Time will include any proprietary notices,

         including copyright notices, which were contained in the original

         copy of the System.

             5.  INITIAL CONSULTING PERIOD, PHASE 2, AND FUTURE PROJECTS

              5.1  Initial Consulting Period.  During the Initial

         Consulting Period, OMI provided certain consulting services to

         Time in connection with the implementation of certain

         Developments.  The work performed by OMI during the Initial

         Consulting Period was preliminary to, and is to be completed

         pursuant to the Services to be performed in Phase 2, and therefore

         constitutes an integral part of the Phase 2 Deliverables as

         defined in the Functional Specifications.

              5.2  Phase 2.  During Phase 2, OMI shall develop and deliver

         the Phase 2 Deliverables.  OMI shall use best efforts to

         successfully complete and install the Phase 2 Deliverables by

         *********, ****, but Phase 2 shall continue as long as necessary

         to accomplish Final Acceptance.  OMI and Time agree that Time's

         cost for the Phase 2 Deliverables will be limited to the

         fixed-price specified in the Payment Schedule and that such fee

         will be increased only subject to the terms of Article 14.

              5.3  Future Projects.  It is the parties' intent that the

         scope, schedule and cost of future consulting and development

                                       -27-
<PAGE>
 
         projects shall be mutually agreed to pursuant to the procedure set

         forth in Article 14.

                          6.  IMPLEMENTATION AND ACCEPTANCE

              6.1  Timely Performance.  The Implementation Plan sets forth

         the expectations of the parties as of July 5, 1995 as to the

         timing of the creation, implementation and acceptance of the

         System.  In the event any milestone set forth in the

         Implementation Plan is not met, and the failure to meet such

         milestone is not due in material part to the fault of Time, OMI

         shall not earn and Time shall not be required to remit the payment

         associated with such milestone until such milestone is met and,

         subject to the terms of Section 22.2(a) herein, any such slippages

         will give rise to Time's right to terminate this Agreement

         pursuant to the terms of Article 22.  Either party shall have the

         right to address any slippages or cost overruns due solely to the

         fault of the other party through the Change Control Procedure set

         forth in Article 14.   Any alterations in the Implementation Plan,

         including any postponements in the achievement of milestones

         subsequent to slipped milestones, must be in a writing signed by

         both parties, and, if applicable, shall be subject to the Change

         Control Procedure set forth in Article 14 herein.  Unless

         otherwise agreed upon by the parties as provided in this Section

         6.1; in the event such a change is agreed upon, Time shall not be

         liable for, and OMI shall not be entitled to, any compensation for

         any costs or expenses incurred by OMI as a result of such

                                       -28-
<PAGE>
 
         permitted extension.  In the event of a delayed milestone, both

         Time and OMI shall use their best efforts to ensure that any

         alteration to the Implementation Plan, including any agreed upon

         postponements in the achievement of milestones subsequent to

         slipped milestones set forth therein, does not result in slippage

         of later milestones.

              6.2  Delivery of "Final" Functional Specifications.  In

         addition to its obligations under the Implementation Plan, and

         without any utilization of the Reserve Resources, OMI shall

         develop and deliver to Time for Time's review and written approval

         in accordance with the Implementation Plan, the "final" version of

         the Functional Specifications.  In the event that OMI does not

         deliver to Time an acceptable final version of the Functional

         Specifications, the version attached hereto shall set forth the

         minimum standards with respect to the functionality and

         performance of the System.

              6.3  Phased Implementation and Acceptance Testing.  OMI shall

         install the object code for the Server Software, Tax Server

         Software, the Sybase Database and Developments in phases in

         accordance with the Implementation Plan.  Upon completion of

         installation of all of the software and other deliverables (the

         "Deliverables") to be delivered in a phase of the Implementation

         Plan, and OMI's successful test of Deliverables as installed, OMI

         shall notify Time in writing thereof (the "Installation

         Notification").  After receipt of the Installation Notification,

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         Time shall conduct an acceptance test developed by OMI in

         consultation with Time (at no additional cost to Time and without

         any utilization of the Reserve Resources) and delivered to Time

         for approval (the "Acceptance Test Plan") (to be incorporated by

         reference hereto as Exhibit L), which will be sufficient to test

         the functionality of the Deliverables and their conformity with

         the applicable Functional Specifications and Documentation ("Phase

         Acceptance Test").  At no additional cost to Time (and without any

         utilization of the Reserve Resources), OMI personnel shall assist

         as reasonably required during such Phase Acceptance Test as

         requested by Time.  Each Phase Acceptance Test shall demonstrate

         that the Deliverables for that phase perform in accordance with

         the applicable Functional Specifications and Documentation.  Time

         shall have thirty (30) calendar days from receipt of the

         Installation Notification for a particular phase to notify OMI in

         writing whether Time accepts or rejects any or all of the

         Deliverables for that phase on the basis of the Phase Acceptance

         Test.  Time will be deemed to accept the Deliverables associated

         with such phase if:  (i) Time delivers to OMI a written notice of

         acceptance of that phase; or (ii) within such thirty (30) calendar

         day period, Time fails to notify OMI of its rejection of any or

         all of the Deliverables for such phase ("Phase Acceptance").       

              6.4  Final Acceptance.  After Phase Acceptance of all of the

         Deliverables of all of the phases of the Implementation Plan, Time

         shall perform a final acceptance test of the System sufficient to

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         test the functionality of the System ("Final Acceptance Test") to

         determine if the System, and each of the specified functions of

         the System, operates in accordance with the Functional

         Specifications and Documentation.  Time shall have ****** (**)

         ******** **** from the date of the last Phase Acceptance to notify

         OMI in writing whether Time accepts or rejects the System on the

         basis of the Final Acceptance Test.  Time will be deemed to accept

         the System if:  (i) Time delivers to OMI a written notice of

         acceptance of the System; or (ii) within such ****** (**) ********

         *** period, Time fails to notify OMI of its rejection of the

         System ("Final Acceptance").

              6.5  Acceptance Test Cure Periods and Refund.  If any portion

         of the System fails to pass any Phase Acceptance Test or Final

         Acceptance Test, Time shall so notify OMI in writing, specifying

         the nature of such failure in reasonable detail.  If the System or

         any portion thereof fails to pass the Final Acceptance Test, Time

         shall have the right to reconduct any or all of the Phase

         Acceptance Tests to determine which Phase is the cause of the

         failure of the System to successfully pass the Final Acceptance

         Test.  OMI shall have ******** (**) ******** **** in which to

         correct the cause of such failure, redeliver Deliverables as

         necessary to correct the failure, and provide to Time a written

         explanation of which Deliverables caused the failure.  After OMI's

         redelivery of such Deliverables, Time shall reconduct the Phase

         Acceptance--Test, or if the failure occurred during the Final

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         Acceptance Test, the Phase Acceptance Test(s) which relate to the

         Deliverables which caused the failure of the Final Acceptance

         Test.  In the event that the System or any portion thereof

         continues to fail the Phase Acceptance Tests or Final Acceptance

         Test, then Time may, at its sole discretion and without limitation

         of its other rights and remedies (i) give OMI another ***** (*)

         ******** **** in which to cure the problem and recommence the

         Phase or Final Acceptance Test(s); (ii) terminate the cure and

         testing period and return the System, the Deliverable(s) or any

         portions thereof to OMI in return for OMI's prompt refund of all

         monies paid to OMI pursuant to this Agreement (such allocation to

         reflect the actual beneficial use or the System enuring to Time

         prior to Time's return of the System, less any adverse impact upon

         Time based on the cessation of use of the System); or (iii) accept

         any nonconforming Deliverables subject to a mutually agreed upon

         reduction in fees due to OMI hereunder (or a refund of amounts

         already paid by Time to OMI).

                               7.  SOURCE CODE ESCROW

              7.1  Escrow Agreement.  Within fifteen (15) days after the

         execution of this Agreement, Time, OMI and a third party escrow

         agent acceptable to Time (the "Escrow Agent") shall enter into the

         escrow agreement (the "Escrow Agreement") attached hereto as

         Exhibit K.

              7.2  Delivery.  Upon the execution of the Escrow Agreement,

         OMI will deliver to the Escrow Agent, in escrow pursuant to the

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         terms hereof and the Escrow Agreement, the complete source code

         for the Server Software, the Developments (promptly following each

         completion), and such additional proprietary information necessary

         to compile and execute such source code on the Hardware (the

         "Deposit").

              7.3  Release.  The Escrow Agreement shall provide that Time

         shall be entitled to a release of the Deposit from the Escrow

         Agent as described below:

              a.   Time shall be entitled to a release of the Deposit at no

         cost in the event any of the following events (the "Release

         Events") occur:  (i) OMI ceases doing business and its business is

         not continued by another corporation or entity, or is continued by

         another corporation or entity which Time for reasonable cause

         deems unacceptable; (ii) OMI becomes insolvent; (iii) OMI makes a

         general assignment for the benefit of creditors; (iv) OMI suffers

         or permits the appointment of a receiver for its business or

         assets which is not removed within a period of ninety (90) days;

         (v) OMI avails itself of, or becomes subject to, any proceeding

         under the Federal Bankruptcy Act or any other statute of any state

         relating to insolvency or the protection of rights of creditors or

         conditions outlined elsewhere; (vi) OMI discontinues its Services

         under this Agreement or abandons the implementation and/or

         maintenance of the System; or (vii) any event in Section 22.3.3

         occurs.  The Escrow Agreement will give OMI the right to challenge

         Time's assertion that a Release Event occurred, and subject to the

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         resolution of any such challenge (pursuant to the procedures set

         forth in the Escrow Agreement), Time shall be entitled to receive

         a copy of such source code immediately from the Escrow Agent upon

         Time's notification to the Escrow Agent of any of the

         circumstances set forth above.

              b.   Without limitation of subparagraph (a) herein,

         commencing upon the Effective Date and continuing for a period of

         three (3) years after the date of Final Acceptance (the "Option

         Period"), Time may procure a release of the Deposit (Time's use of

         such Deposit to be subject to the scope of the License as set

         forth in Article 4 herein), upon the payment by Time to the Escrow

         Agent in trust for OMI of ********.  The Escrow Agent shall not

         release such payment to OMI unless and until Time determines

         (using reasonable efforts to make such determination within

         fifteen (15) business days, but in no event later than thirty (30)

         calendar days after receipt of the Deposit) that the Deposit

         represents the most current implementation of the System.  If Time

         is unable to so confirm for any reason (other than a failure by

         Time to commit reasonable resources in a timely manner), Time

         shall so notify OMI in writing and OMI shall within three (3)

         business days of Time's written notice, deliver to Time the

         Deposit representing the most current implementation of the

         System.  In no event shall the Escrow Agent release any payment to

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         OMI until Time notifies the Escrow Agent in writing that Time has

         accepted the Deposit (which acceptance shall not be unreasonably

         withheld).

              c.   The Option Period may be extended for an additional two

         (2) years after the expiration of the original Option Period by

         (i) the payment by Time to the Escrow Agent in trust for OMI of

         ********; or (ii) without any payment, upon a Change of Control

         occurring during the Option Period (provided, however, that the

         foregoing shall not be construed to limit Time's rights under

         Section 22.3.3).  Notwithstanding the foregoing, Time shall not be

         required to make any payments to obtain the Deposit in the event a

         Release Event occurs during the Option Period or any extension

         thereof.

              7.4  Escrow Refresh.  OMI shall make the initial Deposit to

         escrow upon the execution of the Escrow Agreement.  OMI shall

         update the Deposit:  (a) on June 1 of every year during the Option

         Period, and (b) whenever OMI implements new or modified software

         as part of the System, provided, however, that OMI shall not be

         obligated to update the Deposit more than once a month.  In

         addition, Time may periodically require OMI to refresh the

         Deposit, and Time shall reimburse OMI for its actual costs for the

         preparation and deposit of a refreshed Deposit made at Time's

         request.  In addition to triggering the deposit of a refreshed

         Deposit, Time shall have the right to validate the Deposit upon

         thirty (30) days prior written notice to and in the presence of

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         OMI, but no more frequently than two (2) times per year.  Such

         verification shall be at Time's expense unless the Deposit is not

         current, in which event OMI shall bear all costs associated

         therewith.
    
                8. TIME ACCESS TO SOURCE CODE FOR TIME MODIFICATIONS 

         OMI agrees that upon Time's request from time to time during

         and after the Term, OMI shall provide to Time portions of the 

         then-current source code to the System at no additional cost

         to Time for use by Time in Time's own modification, customization 

         or enhancement efforts subject to Article 19 hereunder. OMI agrees

         that it shall consider and grant such requests on a case-by-case 

         basis consistent with past practice and in good faith and shall
         
         not unreasonably withhold Time's access to such source code. OMI

         will be under no obligation to provide Maintenance Services for 

         such modifications, customizations or enhancements (other than by
 
         utilizing the Reserve Resources as set forth in Section 10.3.2 
         
         herein).     

                                  9.  DOCUMENTATION

              OMI shall create the Documentation for all changes,

         modifications, customizations and enhancements to the Server

         Software and Developments created by OMI under this Agreement.

         During the Warranty Period and Maintenance Period(s), OMI shall

         deliver to Time ***** (*) ****** of all Documentation and any

         updates, changes, modifications or enhancements thereto.  Time may

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         duplicate the Documentation solely for Time's own use, provided

         that Time reproduces OMI's copyright notice on such copies.

                                 10.  OMI PERSONNEL

             10.1  Skill Level and Continuity.  OMI represents that each of

         its employees, agents and subcontractors assigned to perform any

         Services hereunder shall have the proper experience, skill,

         knowledge, training, background and availability so as to be able

         to perform the Services to be performed hereunder in a competent

         and professional manner and that all Services shall be performed

         in accordance with the highest professional standards in the

         software development industry, and with the highest degree of care

         which OMI utilizes in the development of software products.  Time

         shall have the right to reject any individual(s) assigned to

         perform Services under this Agreement based upon their prior

         background and experience or performance under this Agreement.  In

         the event that any OMI employee or subcontractor performing

         Services is unacceptable to Time (in Time's good faith judgment),

         OMI shall remove said employee or subcontractor from performing

         Services for Time and shall use reasonable commercial efforts to

         provide a qualified replacement.  OMI agrees to use best

         reasonable commercial efforts to ensure the continuity of OMI

         personnel assigned to perform Services under this Agreement.  In

         the event OMI reassigns any of its personnel assigned to perform

         Services under this Agreement, OMI shall promptly provide a

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         qualified replacement acceptable to Time, ensuring continuity in

         the implementation of the System, ** ** ********** **** ** ****.

             10.2  OMI Project Manager.  ** ** ********** **** ** ****

         ***** **** *** *** for Phase 2 Deliverables, OMI shall appoint a

         project manager (the "OMI Project Manager") to work during the

         Term on a Full-time basis, and to coordinate all OMI activities on

         behalf of Time under this Agreement, including without limitation,

         the installation and implementation of the System and the delivery

         of the Services.  OMI shall include project management fees, if

         any, in its quoted fees for future projects.  The OMI Project

         Manager will have extensive experience in managing the

         installation of systems and the delivery of services similar to

         the System and Services being installed and delivered hereunder.

         The OMI Project Manager shall be available to discuss issues and

         problems as they arise with Time personnel during normal business

         hours.  The OMI Project Manager shall coordinate the efforts of

         all personnel working in connection with this Agreement.

             10.3  Phase 2 Commitment.  During Phase 2, in addition to the

         OMI Project Manager, OMI shall devote the Phase 2 Resources on a

         Full-time basis to the development and implementation of the Phase

         2 Deliverables and the Reserve Resources to the delivery of

         additional Services to Time.

                   10.3.1  Phase 2 Deliverables.  OMI represents that the

         Phase 2 Resources will be sufficient for the successful

         development and implementation of the Phase 2 Deliverables *****

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         ** **********, **** and OMI agrees to devote such resources (and

         unless otherwise specified by Time, not the Reserve Resources) to

         the development and implementation of Phase 2 Deliverables through

         Final Acceptance.

                   10.3.2  Additional Services.  The Reserve Resources

         shall be devoted to tasks designated by Time including:

         (i) implementation of unanticipated customizations to the Server

         Software or Phase 2 Deliverables; (ii) any additional consulting

         or development services which Time determines are necessary;

         (iii) efforts to accelerate the timing of the milestones set forth

         on the Implementation Schedule; (iv) efforts to remedy delays,

         caused solely by Time, in the achievement of milestones; and

         (v) maintaining any or all of the Developments.  OMI agrees to

         make the Reserve Resources available to Time through March 5, 1996

         for the fees set forth in Exhibit F.  Thereafter, OMI shall

         continue to provide Reserve Resources to Time, provided, however,

         that if Time desires to increase the Reserve Resources from the

         level set forth in the Project Resource Plan, Time shall give OMI

         at least sixty (60) days prior written notice; and if Time desires

         to decrease the level of such Reserve Resources, Time shall

         provide OMI with at least thirty (30) days prior written notice;

         and provided further that any such additional Reserve Resources

         shall be made available at the Discounted Time and Material Rates

         which are applicable to the tasks contemplated.  None of the

         Reserve Resources shall be utilized by, or attributed directly or

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         indirectly to, OMI's development of, or modifications to, the

         Functional Specifications, the Implementation Plan, the Acceptance

         Test Plan or except as stated in (i) to (v) above, the Phase 2

         Deliverables.  Time shall also have the right to purchase Reserve

         Resources pursuant to the Change Control Procedure set forth in

         Article 14.

             10.4  Status Reports.  At the end of each week during the

         Term, the OMI Project Manager shall deliver to Time a written

         status report, stating in sufficient detail so as to be clear and

         understandable to Time:  (i) a detailed summary of accomplishments

         and progress by OMI on behalf of Time under this Agreement; (ii) a

         detailed summary of any problems or anomalies experienced by OMI

         or the System during such week and the actions taken to resolve or

         mitigate such problems or anomalies; (iii) any indications of the

         possibility of future problems or anomalies anticipated by OMI or

         the System related to this Agreement; and (iv) a schedule of

         activities and utilization of the Phase 2 Resources (or other

         future resources) and Reserve Resources by person, including

         without limitation, a projection of the schedule of activities and

         utilization of Phase 2 Resources and Reserve Resources on a weekly

         basis by project, identifying the individuals to be assigned to

         the project and the tasks expected to be performed.

                                 11.  TIME PERSONNEL

             Time shall appoint a project manager (the "Time Project

         Manager") to work with OMI during the Term and to coordinate the

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         provision of any information needed by OMI from Time hereunder.

         The Time Project Manager will have extensive experience in

         coordinating system project developments, and will be available

         during normal business hours to discuss problems as they arise

         with OMI and to coordinate the efforts of all Time personnel

         working in connection with this Agreement.

                             12.  INTELLECTUAL PROPERTY

             12.1  OMI Ownership.  Subject to and except as provided in

         Sections 12.2 and 12.3 herein, and unless otherwise agreed to in

         writing between the-parties, all Server Software and all

         Developments prepared by OMI under this Agreement shall be the

         property of OMI and all right, title and interest therein shall

         vest in OMI.  To the extent Time seeks any ownership of any rights

         in or to any of the Developments, OMI and Time must agree to

         Time's ownership thereof in writing prior to the development of

         such Developments, or all right, title and interest therein shall

         be deemed to be vested exclusively in OMI.  All Developments shall

         be considered to be part of the System for all purposes of this

         Agreement, but Time's right to access the source code for the

         Developments shall be limited to the circumstances set forth in

         Articles 7 and 8 and Sections 22.3.3 and 22.3.4.

             12.2  Time Intellectual Property.  Nothing herein shall be

         construed to vest OMI with any right, title or interest in any

         content, software materials, data, Pathfinder Information (as

         defined in Section 19.1 herein) or other information which is

                                       -41-
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         provided by Time or other parties or used in or in conjunction

         with the System.  Without limitation of the foregoing, nothing

         herein shall be construed to vest OMI with any right, title or

         interest in any software which has been primarily developed by

         Time, its Affiliates or their respective agents, including,

         without limitation, software modules known as "Wabbit", the

         Encyclopedia Britannica "Ticketing" system, "News Now" (also known

         as "My News"), "Signpost", and the marketing database management

         system to be implemented by Time as part of the System, or any

         successors thereof, and any other software which has been or may

         be primarily developed by Time or its agents (the "Time

         Software").
    
             12.3  Stager and Rewriter.  Notwithstanding the provisions of

         Section 12.1 herein, Time shall have an unconditional,

         royalty-free, perpetual, non-exclusive, irrevocable license to

         use, maintain, upgrade, modify and enhance the software known as

         "Stager" and "Rewriter" (including the source and object code

         thereto) for the internal use of Time and its Affiliates.       

             12.4  Notice of Ownership.  For the purpose of clarification

         as to ownership of Time Software, if, in conjunction with OMI's

         Services under this Agreement, Time intends to provide OMI with

         access to any software primarily developed by Time (other than the

         software identified in Section 12.2 above), Time shall provide OMI

         with a written notice, either separately or as part of the Change

         Control Procedure, captioned "Notice of Ownership" identifying

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         such software.  OMI shall have ten (10) business days in which to

         respond to such Notice of Ownership, and will be deemed to have

         agreed that Time has primarily developed any software identified

         in the Notice of Ownership, unless OMI objects to the Notice of

         Ownership within such ten (10) business day period.  If OMI

         objects to the Notice of Ownership within such period, the parties

         shall meet to discuss the ownership of the software identified in

         the Notice of Ownership and OMI shall not access such software

         until the parties reach a written resolution to OMI's objection.

         Time's failure to provide a Notice of Ownership shall not be

         deemed to be a waiver of Time's claim of ownership to any

         software, but shall preserve OMI's right to contest such ownership

         until such Notice of Ownership is issued.

                                 13.  THE TRANSITION

             13.1  Intent to Transition Transaction Server.  OMI and Time

         acknowledge and agree that it is Time's desire and intent to

         relocate the Transaction Server Software and Transaction Server

         Hardware (the "Transaction Server") from OMI's premises to Time's

         premises in accordance with the Implementation Plan (the

         "Transition").  Time, in accordance with the Implementation Plan,

         shall provide written or "e-mail" notice to OMI (in the case of

         e-mail, from the Time Project Manager directed to the OMI Project

         Manager) when Time desires to commence the Transition.  OMI shall

         use reasonable commercial efforts to assist Time in relocating the

         Transaction Server in accordance with the Implementation Plan.

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         Without limitation of the foregoing, OMI shall, at no cost to

         Time, provide Time with the transition assistance identified in

         Exhibit J hereto.        
    
             13.2  Interim Processing.  To effectuate the Transition, it is

         contemplated that Time will configure Time's facilities in

         conformity with the Site Requirements.  OMI agrees that Time may

         copy, install and operate additional copies of the Transaction

         Server Software upon the Transaction Server Hardware at Time's

         facilities without the payment of any additional license fees;

         provided, however, that upon Time's written or "e-mail"

         notification to OMI (in the case of e-mail, from the Time Project

         Manager directed to the OMI Project Manager) that the Transition

         has been successfully completed, OMI may delete the Transaction

         Server Software from Time's Transaction Server Hardware then

         located at OMI's facilities.      
    
             13.3  Transaction Services.  In the event (i) OMI fails to

         perform in accordance with the Implementation Plan and as a result

         of such failure, Time is not ready to effectuate the Transition

         before it desires to process Transactions on the Transaction

         Server, or (ii) Time is ready to process Transactions on the

         Transaction Server and the Transition is occurring, OMI shall, at

         no additional cost to Time:  (a) operate the Transaction Server at

         OMI's facility; (b) accurately and completely process Transactions

         for Time and its Affiliates (in accordance with OMI's obligations

         as set forth in Section 13.4); and (c) provide Time, at the end of
     
                                       -44-
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         every seven (7) day period (or more frequently, if requested by

         Time), electronic reproductions of all databases which exist as

         part of the Transaction Server as of a time to be mutually agreed

         to by the parties (the "Transaction Services").  In the event that

         Time is not ready to effectuate the Transition due in no part to

         any failure on the part of OMI, but Time desires to process

         Transactions on the Transaction Server, OMI shall provide the

         Transaction Services at a mutually agreed upon rate which shall

         not exceed the applicable Discounted Time and Materials Rate.

             13.4  Correction or Restoration of Data.  In the event that

         OMI provides Transaction Services in accordance with Section 13.3,

         OMI shall, at its own cost and expense, be responsible for the

         operation of the Transaction Server and the complete and accurate

         processing of Transactions.  Without limitation of the foregoing,

         as part of this responsibility, OMI shall, at no cost to Time

         (i) correct, restore and reprocess Transaction data which were

         incorrectly or incompletely processed by OMI; (ii) recreate any

         data which were lost or deleted from the Transaction Server; and

         (iii) take all other steps reasonably necessary to provide that

         the Transaction Services are provided to the full satisfaction of

         Time.  To the extent that Time incurs any losses, costs, expenses,

         or liabilities as a result of OMI's operation of the Transaction

         Server and processing of Transactions pursuant to Section 13.3,

         OMI shall indemnify and hold Time harmless against all such

         losses, costs, expenses, or liabilities, provided that:  (i) any

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         such losses, costs, expenses or liabilities are not due to

         inaccurate information provided by Time or Time Affiliates, or

         their respective employees, agents or representatives, or any

         third parties (excluding OMI); and (ii) except for losses, costs,

         expenses or liabilities incurred as a result of OMI's gross

         negligence, willful misconduct or abandonment of OMI's obligations

         hereunder, the amount of OMI's liability for such losses, costs,

         expenses or liabilities under this Section 13.4 shall not exceed

         *** ******* ******** ******* (********) per occurrence.

         Notwithstanding the foregoing, in the event that OMI knows of or

         becomes aware of the existence of such inaccurate data, OMI shall

         promptly notify Time of the nature and location of such

         inaccuracies.

             13.5  Successful Transition.  Upon Time's written or "e-mail"

         (in the case of e-mail, from the Time Project Manager directed to

         the OMI Project Manager) notification to OMI that the Transition

         has been successfully completed, OMI shall cease performing the

         Transaction Services, and OMI shall, within thirty (30) days of

         such notice, deliver to Time the Transaction Server Hardware,

         Sybase Database Software, Accessory Equipment and Tax Server

         Software then located at OMI's facilities.  Upon delivery of the

         Transaction Server Hardware, Sybase Database Software, Accessory

         Equipment and Tax Server Software from OMI's facilities to Time's

         facilities, Time shall inspect and test the Transaction Server

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         Hardware, Sybase Database Software, Accessory Equipment and Tax

         Server Software prior to acceptance thereof.

                            14.   CHANGE CONTROL PROCEDURE

             14.1  Proposed Changes.  At any time during the Term, either

         party may, upon written notice to the other party, request changes

         to the scope of the System and Services to be performed under this

         Agreement (a "Change Request").  Such Change Requests may include,

         without limitation, requests to change the System, to perform

         consulting services in addition to the Services then currently

         being performed by OMI, to change the scope of the Services then

         being performed, and to procure additional Reserve Resources

         beyond March 5, 1996.  In addition, if the implementation of the

         System or the provision of any other Services is behind schedule

         and either party believes that such delays were due solely to the

         fault of the other party, the party which believes the other party

         has caused such delay may, pursuant to this Article 14, issue a

         Change Request proposing measures or actions that it reasonably

         believes are necessary to address such delays.

             14.2  Change in Scope Proposal.  Upon a party's receipt of a

         Change Request issued by the other party, the parties shall confer

         regarding the Change Request.  Upon a mutual determination of the

         parties that the Change Request should be implemented and that

         Reserve Resources are not available to perform the Change Request,

         OMI shall review the Change Request and OMI, at no additional cost

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         to Time (except as provided in the last two sentences of this

         Section 14.2), shall submit to Time a change in scope proposal

         (the "Change in Scope Proposal") which shall be structured in

         accordance with Section 14.3 and shall outline in sufficient

         detail the tasks to be performed to accomplish the Change Request.

         In the event that Time issues a request for a change which

         requires an unusually detailed Change in Scope Proposal for which

         OMI reasonably believes that OMI will incur out-of-pocket expenses

         significantly more than those typically required to prepare a

         Change in Scope Proposal, OMI will propose to Time a price to

         charge for its work in preparing such Change of Scope Proposal and

         Time will consider OMI's proposal, but in no event shall the

         amount proposed by OMI exceed the applicable Discounted Time and

         Materials Rates or a fixed price which can be demonstrated to be

         based on the applicable Discounted Time and Materials Rates.  If

         Time:  (i) agrees in writing to pay OMI for its work in preparing

         such Change in Scope Proposal; (ii) accepts the Change in Scope

         Proposal thereby submitted by OMI; and (iii) authorizes OMI to

         perform work pursuant to the Change in Scope Proposal; then the

         amount due to OMI for its work in preparing the Change in Scope

         Proposal shall be deemed to be a credit against the amount due to

         OMI for the work to be performed under the Change in Scope

         Proposal.

             14.3  Information to be Included in Change in Scope Proposal.

         OMI shall use reasonable commercial efforts to create a way to

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         effect the Change Request without incurring any additional cost to

         Time and without a delay in any on-going Services.  In the event

         OMI believes that additional costs will have to be incurred by

         Time to implement the Change Request, or that any on-going

         Services will be delayed, the Change in Scope Proposal shall

         contain a separate budget for such additional costs (including

         both a fixed price option and an estimated price option for the

         work to be done), a definition of all tasks and deliverables, a

         completion date for all tasks and a description of the adverse

         effect, if any, the implementation will have on any on-going

         Services.  In calculating the fixed price option and the estimated

         price option, OMI agrees that the rates used in its calculations

         shall not exceed the Discounted Time and Material Rates applicable

         to the specific tasks outlined in the Change in Scope Proposal.

             14.4  Time Discretion.  Time, at its sole discretion, reserves

         the right to accept, modify with OMI's consent, or reject any or

         all Change in Scope Proposals received from OMI.  If Time does not

         accept in writing OMI's Change in Scope Proposal, neither party

         shall have any additional obligations to the other party with

         respect to the Change Control Procedure or the Change in Scope

         Proposal.  Acceptance of a particular Change in Scope Proposal and

         authorization to begin work will be based upon Time instructing

         OMI in writing to commence work for an amount not to exceed, at

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         Time's sole option, the fixed price or the estimated price

         contained in the Change in Scope Proposal.

                                    15.  PAYMENT

             15.1  Payment.  Subject to OMI's performance in accordance

         with the terms of this Agreement, payment shall be made by Time to

         OMI hereunder in accordance with the Payment Schedule attached

         hereto as Exhibit F.

             15.2  Audit Rights.  OMI shall keep full and complete records

         of all services rendered hereunder and all time spent, costs,

         expenses and invoices associated therewith (including, without

         limitation, the status reports specified in Section 10.4) and Time

         shall keep full and complete records of all Third Party

         Transactions rendered through the System for a period of two (2)

         years after the processing of such Third Party Transactions.

         Either party may upon reasonable advance notice (but not more than

         once in any calendar year), audit the other party's records to

         validate, in the case of OMI, its invoices issued to Time

         hereunder, and in the case of Time, its payment to OMI of Third

         Party Transaction Fees processed solely during the prior two (2)

         years, in accordance with the terms and conditions of Section 4.8

         and Exhibit F.  In no event shall any party be entitled to review

         the records of the other party that such party has previously

         reviewed.

                   15.2.1  OMI's Audit Rights.  If any audits by OMI of

         Time's records should disclose any under-reporting of Third Party

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         Transaction Fees and such results are confirmed by Time, Time

         shall promptly pay OMI such amount, and if the under-reporting

         exceeds *** ******* (***) (unless such under-reporting is due to

         the fault of OMI), then Time shall also pay the interest on the

         excess at the rate of 1.5% per month or the highest interest rate

         allowed by law, whichever is lower, from the date on which such

         amount became due to OMI from Time.  If the amount under-reported

         by Time is equal to or greater than ****** ******* (***) of the

         total payment due to OMI for the payment period so audited, then

         the out-of-pocket cost of the audit shall be borne by Time.  Any

         overpayments discovered by OMI shall be promptly refunded to Time.

                   15.2.2  Time's Audit Rights.  If any audits by Time of

         OMI's records should disclose any overbilling and such results are

         confirmed by OMI, OMI shall promptly repay Time such amount, and

         if the overbilling exceeds *** ******* (***) of the amount

         actually due to OMI, then OMI shall also pay the interest on the

         excess at the rate of 1.5% per month or the highest interest rate

         allowed by law, whichever is lower, from the date on which such

         amount became due to Time from OMI.  If the amount overbilled by

         OMI is equal to or greater than ****** ******* (***) of the amount

         actually due to OMI for the payment period so audited, then the

         cost of the audit shall be borne by OMI.

             15.3  Fee Tracking System.  OMI acknowledges that in order to

         properly implement the provisions of this Agreement related to the

         payment of Third Party Transaction Fees, Time needs to have an

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         effective method to track, monitor, calculate and record the Third

         Party Transaction Fees, and OMI agrees to cooperate with and work

         with Time to create a payment system that will accurately track,

         monitor, calculate and record the Third Party Transaction Fees. 

                      16.  PATHFINDER CUSTOMER SUPPORT SERVICES

             16.1  Customer Support Services.  Subject to the terms of this

         Agreement, OMI and Time agree that OMI began performing the

         Customer Support Services as defined in Exhibit H (the "Customer

         Support Services") in February, 1995 and shall continue performing

         these Customer Support Services through the completion of the

         Transition pursuant to Time's notification thereof as described in

         Section 13.2 herein, unless Time terminates OMI's Customer Support

         Services earlier by providing thirty (30) days advance notice to

         OMI.  If, after the Transition, Time desires to purchase

         additional Customer Support Services, Time shall have the option

         of purchasing the Customer Support Services by giving OMI thirty

         (30) days prior written notice, subject to OMI's written approval

         (such approval not to be unreasonably withheld).

             16.2  Fees.  Time agrees to pay OMI for the Customer Support

         Services in accordance with the Payment Schedule (Exhibit F).

                       17.  WARRANTY AND MAINTENANCE SERVICES

             17.1  Warranty Services.  For a period of ****** (**) ********

         **** after Final Acceptance (the "Warranty Period"), OMI

         represents, warrants and agrees that it shall, at no cost to Time,

         maintain the Transaction Server Software and the Developments in

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         good working order and remedy any defects, errors, or

         malfunctions, or any failures of the Transaction Server Software

         or the Developments to perform in accordance with the Functional

         Specifications and Documentation (including defects, errors,

         malfunctions or failures in performance that are discovered during

         the Warranty Period) (the "Warranty Services").  OMI shall provide

         such Warranty Services in accordance with the terms of Exhibit N,

         provided, however, that "Critical Beeper Service" and "On-Site

         Support" as specified therein shall be available to Time during

         the Warranty Period at no fee to Time.

             17.2  Maintenance Services.  Time shall have the right to

         engage OMI to provide the services described in this Article 17

         (the "Maintenance Services") pursuant to the terms hereof.

             17.3  Maintenance Periods.  Time and OMI acknowledge and agree

         that Time has already procured an initial term of Maintenance

         Services with respect to the copies of the Server Software that

         Time has elected to license as of the Agreement Date (the "Initial

         Maintenance Period").  The Initial Maintenance Period for the

         Primary Copy of the Transaction Server Software and Merchant

         Server Software commenced upon April 1, 1995 and shall continue

         until March 31, 1996.  The Initial Maintenance Period for the

         ***** (*) Additional Copies of the Merchant Server Software

         licensed prior to the Agreement Date commenced on June 1, 1995 and

         shall continue until May 31, 1996.  Time and OMI further

         acknowledge that the initial Maintenance Period for any other

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         copies of the Server Software (or any components thereof) that

         Time elects to license after the Agreement Date shall commence on

         the date on which that particular copy of the Server Software is

         received by Time and shall continue for one (1) year.

             17.4  Maintenance Fees.  The annual Maintenance Fee for

         Maintenance Services with respect to the Server Software is set

         forth in the Payment Schedule and is payable as set forth therein.

             17.5  Renewal.  Upon written notice to OMI, Time shall have

         the option to renew the Maintenance Services for the Server

         Software from year to year for the applicable twelve (12) month

         periods at the applicable Maintenance Fee.  OMI shall give Time

         prior written notice at least sixty (60) but not more than ninety

         (90) days before the expiration of the applicable initial

         Maintenance Period and applicable renewal Maintenance Period(s).

         If Time does not exercise the option to renew the Maintenance

         Services, Time shall have the right to maintain the System, or any

         component thereof, itself (consistent with the rights granted

         under Section 4.1 herein) or engage third parties to perform

         maintenance services, subject to Section 4.3 herein.  OMI shall

         offer Maintenance Services to Time for the System throughout the

         Term of this Agreement.

             17.6  Maintenance of Server Software.  As part of the

         Maintenance Services, and without limitation of the other terms of

         this Article 17, OMI represents, warrants and agrees that it

         shall, at no additional cost to Time, maintain the Server Software

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         in good working order, correct and remedy any defects, errors or

         malfunctions or any failures of the Server Software to perform in

         conformity with the Functional Specifications and the

         Documentation, and render such Maintenance Services in accordance

         with the terms of Exhibit N.
    
             17.7  Software Updates.  During the Warranty Period and

         Maintenance Period, OMI shall, as part of the Warranty Service and

         the Maintenance Service and at no additional cost to Time,

         provide:  (i) all Software Updates released by OMI during such

         period; (ii) updated Functional Specifications, and/or product

         performance guidelines and Documentation with respect to the

         Software Update; (iii) a written description as to what additional

         third party hardware and/or software would be necessary, if any,

         to utilize the Software Update as part of the System in accordance

         with the Functional Specifications, Documentation and the terms

         and conditions of this Agreement; (iv) written instructions as to

         the manner by which the Software Update may be installed; and

         (v) a written description of the adverse impact, if any, which the

         Software Update will have on the System functionality as it then

         currently exists.  Upon Time's request and at an additional cost

         to Time (which cost may, at Time's discretion, be charged against

         the Reserve Resources, if any), OMI shall provide Time with

         assistance in installing any Software Updates at Time's facility.

         Time shall have the right to refuse (which refusal shall be given

         in writing) to utilize any Software Updates.  To the extent Time
     
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         refuses to utilize any Software Update that corrects or fixes an

         error or nonconformity in the performance of the System in

         accordance with the Functional Specifications and Documentation,

         OMI shall be relieved from its obligations under Section 17.7.3

         with respect to such correction or fix.
    
                   17.7.1  New Updates.  OMI shall provide update planning

         in writing in advance of the release of an update upon

         finalization of such release (e.g., informing Time of new and

         planned Software Updates, enhanced functionality anticipated to be

         included in the Software Updates, and any additional Hardware or

         third party software required to implement the Software Update,

         etc.) at no additional cost to Time.       
    
                   17.7.2  Compatibility and Accuracy.  OMI shall provide

         standard Maintenance Services, at no additional cost to Time, to

         support up to *** (*) major releases prior to the existing

         commercial available major release.  OMI represents that the data

         files utilized in the System will be compatible with future

         Software Updates of the System for at least the next *** full

         commercial releases of the Server Software following the Final

         Acceptance.  To the extent that any future Software Updates issued

         thereafter are incompatible with the System's data files, OMI

         shall provide to Time:  (i) conversion tools to enable Time to

         convert the data files to the format compatible with such Software

         Update; and (ii) full documentation of the revised file format,

         including without limitation, full file format information.  OMI
     
                                       -56-
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         represents that it will fully test all Software Updates prior to

         delivery to Time to provide for compatibility with the Hardware,

         the Sybase Database, the Tax Server Software, and any other third

         party software used by Time in connection with its use of the

         System.  OMI represents that any software, documentation and/or

         instructions provided under this Section 17.7 shall be complete

         and accurate.

                   17.7.3  Hardware Configuration.  OMI represents that any

         Software Updates provided by OMI to correct or fix an error or

         nonconformity in the performance of the System in accordance with

         the Functional Specifications and Documentation shall not give

         rise to any additional requirements with respect to additional

         Hardware or third party software.

             17.8  Maintenance of Developments.  After the Warranty Period,

         OMI shall, at Time's request, utilize the Reserve Resources to

         correct any defects, errors or malfunctions and remedy any

         failures of the Developments to perform in conformity with the

         Functional Specifications and the Documentation except for such

         defects, errors; malfunctions or failures discovered during the

         Warranty Period, which will be corrected or remedied without

         utilization of Reserve Resources).  In the event Reserve Resources

         are not available, any maintenance or other modifications of the

         Developments which are requested by Time shall be subject to the

         Change of Control Procedure set forth in Article 14.  In the event

         that OMI incorporates any Development, in whole or in substantial

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<PAGE>
         
    

         part, into a product which OMI offers, markets, distributes or

         otherwise makes commercially available at any time (other than a

         product made available as a Software Update to the System), and

         Time elects to license that product pursuant to Section 4.13

         herein (which license is to be provided at no additional cost to

         Time), OMI shall provide to Time standard Maintenance Services

         (including any updates) for that product at the lesser Of:

         (i) the lowest available OMI standard fixed price maintenance fee

         for the product; or (ii) the product of (a) the lowest available

         OMI standard license fee for that product; and (b) the lowest

         available OMI standard percentage charged as a maintenance fee for

         that product.  In the event OMI incorporates any Development, in

         whole or in part, into a product which OMI includes as a Software

         Update to the System, Time shall not have to pay any Maintenance

         Fees in addition to those Maintenance Fees payable in connection

         with the License of the Server Software.       

             17.9  Maintenance of Stager/Rewriter.  In the event OMI

         incorporates Stager or Rewriter, in whole or in substantial part,

         into a product which OMI offers, markets, distributes or otherwise

         makes commercially available at any time (other than a product

         made available as a Software Update to the System), and Time

         elects to license that product pursuant to Section 4.14 herein

         (which license is to be provided at no additional cost to Time),

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         Time shall not have to pay any Maintenance Fees in addition to

         those Maintenance Fees payable in connection with the License of

         the Server Software.

            17.10  Regulatory Requirements Compliance.  During the Warranty

         Period and the Maintenance Period(s), OMI represents that, at no

         additional cost to Time, the System shall comply with the

         Regulatory Requirements which apply to the Server Software,

         consistent with the compliance to such Regulatory Requirements of

         other similar commercially available products.  OMI shall use

         reasonable commercial efforts to implement updates necessary to

         conform with Regulatory Requirements and in any event, such

         updates shall be made to the System within *** (*) ****** after

         the release of such Regulatory Requirements or by the effective

         date of such Regulatory Requirements, whichever is later.

            17.11  Correction or Restoration of Files.  During the Warranty

         Period and the Maintenance Period(s), to the extent that Time's

         files, databases or data need to be corrected, recreated, restored

         or reprocessed due solely to OMI's fault or negligence or Time's

         reliance on OMI's instructions, OMI shall be responsible for doing

         so on a highest priority basis at no additional cost to Time.

            17.12  Maintenance of Tax Server Software.  OMI represents and

         warrants that the Tax Server Software shall operate in accordance

         with its documentation and in conjunction with the System.  OMI

         agrees that to the extent Time reasonably believes the Tax Server

         Software fails to function as specified in the applicable

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         documentation, upon notification from Time, OMI shall use all

         remedies available to OMI pursuant to its agreement with AVP

         Systems to remedy all defects, errors, bugs and nonconformities in

         the Tax Server Software as soon as possible.

                         18.  REPRESENTATIONS AND WARRANTIES

             18.1  Ownership.  OMI represents that it owns or otherwise has

         the irrevocable right to license the System, that it has the right

         to license the Tax Server Software to Time hereunder, that it

         possesses all right, title and interest in the System and the Tax

         Server Software necessary to enter into this Agreement.  OMI

         represents that the Services, the System (including the Server

         Software and the Developments) and the Tax Server Software or any

         components thereof, and any other software or deliverables

         provided by OMI under this Agreement, and the use of any of the

         foregoing by Time, do not and shall not infringe, violate or

         misappropriate in any way the rights of any third party, including

         without limitation, the rights under any United States or foreign

         patent, copyright, trademark, trade secret, or any other

         proprietary rights or other rights of any third party ("Third

         Party Rights").  OMI represents that as of the Agreement Date,

         except as set forth in Exhibit B hereto, OMI has no notice of nor

         knows of any actions, claims, demands, threats or allegations that

         the Services, the System (including the Server Software and the

         Developments), the Tax Server Software and any other software or

         deliverables developed or to be developed under this Agreement, or

                                       -60-
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         the use of any of the foregoing by Time, infringes, violates or

         misappropriates in any way Third Party Rights.  OMI shall

         throughout the Term promptly notify Time in writing of any such

         actions, claims, demands, threats or allegations of which it

         becomes aware that should be added to Exhibit B.  OMI represents,

         warrants and agrees that it will not breach or violate any

         warranties, representations or obligations made to AVP with

         respect to the AVP Software at any time while OMI is party to any

         agreement which gives Time the right to utilize the Tax Server

         Software.

             18.2  Duly Authorized.  (a) OMI makes the following

         representations:

                   (1)  OMI is a corporation duly organized and existing

         and is in good standing under the laws of the State of Delaware

         and is qualified and in good standing as a foreign corporation

         under the laws of any jurisdiction where the ownership of its

         assets or the conduct of its business require OMI to be so

         qualified, or if OMI is not so qualified, the failure to so

         qualify will not have a material adverse effect on the ability of

         Time to enforce this Agreement;

                   (2)  There is no action, suit or proceeding pending or

         threatened against or affecting OMI before or by any court,

         administrative agency or other governmental authority which in any

         way will impair OMI's ability to perform all of its obligations

         hereunder, or which otherwise brings into question the

                                       -61-
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         enforceability or validity of the transactions contemplated by the

         Agreement;

                   (3)  OMI's execution, delivery, and performance of this

         Agreement has been duly authorized by all appropriate corporate

         action on the part of OMI, if any, and this Agreement constitutes

         the valid and binding obligations of OMI enforceable against OMI

         in accordance with the terms hereof; and

                   (4)  Neither the execution and delivery by OMI of this

         Agreement, nor the consummation by OMI of the transactions

         contemplated hereby, nor compliance by OMI with the provisions

         hereof, conflicts with or results in a breach of any of the

         provisions of the Certificate or Articles of Incorporation or

         By-Laws of OMI or any amendments thereto, or any applicable law,

         judgment, order, writ, injunction, decree, rule or regulation of

         any court, administrative agency or other governmental authority,

         or of any agreement or other instrument to which OMI is a party or

         by which it is bound, or constitutes a default under any provision

         thereof.

             (b)   Time makes the following representations:

                   (1)  Time is a corporation duly organized and existing

         and is in good standing under the laws of the State of Delaware

         and is qualified and in good standing as a foreign corporation

         under the laws of any jurisdiction where the ownership of its

         assets or the conduct of its business require Time to be so

         qualified, or if Time is not so qualified, the failure to so

                                       -62-
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         qualify will not have a material adverse effect on the ability of

         Time to enforce this Agreement;

                   (2)  There is no action, suit or proceeding pending or

         threatened against or affecting Time before or by any court,

         administrative agency or other governmental authority which in any

         way will impair Time's ability to perform all of its obligations

         hereunder, or which otherwise brings into question the

         enforceability or validity of the transactions contemplated by the

         Agreement;

                   (3)  Time's execution, delivery, and performance of this

         Agreement has been duly authorized by all appropriate corporate

         action on the part of Time, if any, and this Agreement constitutes

         the valid and binding obligations of Time enforceable against Time

         in accordance with the terms hereof; and

                   (4)  Neither the execution and delivery by Time of this

         Agreement, nor the consummation by Time of the transactions

         contemplated hereby, nor compliance by Time with the provisions

         hereof, conflicts with or results in a breach of any of the

         provisions of the Certificate or Articles of Incorporation or

         By-Laws of Time or any amendments thereto, or any applicable law,

         judgment, order, writ, injunction, decree, rule or regulation of

         any court, administrative agency or other governmental authority,

         or of any agreement or other instrument to which Time is a party

         or by which it is bound, or constitutes a default under any

         provision thereof.

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             18.3  Non-Interference.  OMI represents that the System and

         each component thereof (with the exception of the Sybase Database

         and the Tax Server Software, and any operating system software)

         shall not, when delivered, contain any "viruses" or other such

         devices that will cause the System or any component thereof to be

         erased or become inoperable or incapable of processing or affect

         other System operations.  OMI shall retain a copy of all

         Deliverables under seal, in the form delivered to Time hereunder,

         in order to determine whether such Deliverables conformed with

         this provision.

             18.4  Documentation.  OMI represents that the initial version

         of the Functional Specifications (unless superseded by the final

         version), the final version of the Functional Specifications, and

         the Documentation provided hereunder will accurately reflect the

         operation of the System as of the time of Final Acceptance.

             18.5  Disclaimer.  EXCEPT AS OTHERWISE SET FORTH IN THIS

         AGREEMENT, NEITHER PARTY MAKES ANY WARRANTY, EXPRESS OR IMPLIED,

         WITH RESPECT TO THIS AGREEMENT, THE SYSTEM, DEVELOPMENTS, THE TAX

         SERVER SOFTWARE, OR SERVICES RENDERED HEREUNDER, AND EACH PARTY

         DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED WITH RESPECT

         THERETO, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF

         MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

                    19.  PROPRIETARY AND CONFIDENTIAL INFORMATION

             19.1  Pathfinder Information.  All data residing on or

         processed through the System or residing on the Hardware,

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         including without limitation, information, records or other data

         relating to the use of Pathfinder, content, advertising,

         promotional material, the Pathfinder end-user interface (including

         without limitation, logos, icons, screen displays, and other

         graphical or audio/visual components thereof), information

         relating to users' names, identities, addresses, demographic data,

         financial records, activity and usage records, credit card data,

         access logs, billing data, databases and other information

         ("Pathfinder Information") is the proprietary information of Time.

         Time shall be the exclusive owner of all right, title and interest

         in and to the Pathfinder Information, and all copies thereof,

         whether in print or electronic form (including computer memory)

         and OMI shall have no rights whatsoever in such Pathfinder

         Information.

             19.2  Confidential Information.  "Confidential Information",

         shall mean:  (a) the Pathfinder Information; (b) the System

         (except aspects of the System, which by the nature of their

         utility, are exposed to third parties); (c) any information

         disclosed by OMI or Time in writing designated as confidential,

         proprietary or marked with words of like import; (d) any

         information orally conveyed by OMI or Time if the disclosing party

         provides specific written notice that such oral communication

         shall be considered to be "Confidential Information" and delivers

         a confirmation thereof in writing to the receiving party within

         ten (10) days of the oral conveyance; (e) any information

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         disclosed pursuant to audits as set forth in Section 15.2.

         Without limitation of the foregoing, the parties agree that

         Confidential Information shall include:  (i) this Agreement and

         its terms and conditions; and (ii) Time's business plans, ideas,

         projections, forecasts, improvements, know how, concepts, future

         activities and any information relating to Pathfinder.

             19.3  Restrictions.  The recipient of Confidential Information

         agrees that, absent the prior written consent of the disclosing

         party, it shall not reveal or disclose any Confidential

         Information for any purpose to any other person, firm, corporation

         or other entity, or use any Confidential Information for any

         purpose other than as contemplated herein.  The recipient shall

         keep any copies of the Confidential Information in as secure a

         location as the recipient uses for its own similar information,

         shall inform the employees, agents or representatives of the

         recipient or the recipient's Affiliates of their obligations under

         this Agreement, and shall take such steps as may be reasonable in

         the circumstances, or as may be reasonably requested by the

         disclosing party, to prevent any unauthorized disclosure, copying

         or use of the Confidential Information.  The recipient shall grant

         access to the Confidential Information only to those employees,

         agents and representatives of the recipient or the recipient's

         Affiliates, who are required to obtain such access to enable the

         undersigned to use the Confidential Information for the purposes

         permitted by this Agreement.

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             19.4  Exceptions.  Confidential Information shall not include

         information which:  (a) at or prior to the time of disclosure was

         lawfully known to the receiving party; (b) at or after the time of

         disclosure becomes generally available to the public other than

         through any act or omission of the receiving party; (c) is

         developed by the receiving party independent of any Confidential

         Information it receives from the disclosing party; (d) is received

         from a third party free to make such disclosure without breach of

         any legal obligation; or (e) is required to be disclosed pursuant

         to any statute, regulation, order, subpoena or document discovery

         request, provided that prior written notice of such disclosure is

         furnished to the disclosing party as soon as practicable in order

         to afford the disclosing party an opportunity to seek a protective

         order (it being agreed that if the disclosing party is unable to

         obtain or does not seek a protective order and the receiving party

         is legally compelled to disclose such information, disclosure of

         such information may be made without liability).

             19.5  Return or Destroy.  Time and OMI each agree that upon

         the termination of this Agreement for any reason, each party shall

         promptly return or destroy (as directed by the other party) all

         Confidential Information of the other party including all copies

         thereof (excluding any Confidential Information which is subject

         to a license surviving termination of this Agreement).  Upon

         request by a party, the other party shall deliver a certificate

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                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


         signed by a' senior executive officer stating that the party has

         complied in full with the terms of this Section.

             19.6  OMI's Duty to Inform.  If Time requests that OMI develop

         or implement any software pursuant to Time's detailed instructions

         or detailed specifications that, to the best of the knowledge and

         belief of OMI's Project Manager or any other individuals assigned

         by OMI to such development or implementation, is likely to

         infringe on any Third Party Rights, OMI shall promptly so notify

         Time in reasonable detail in writing.

                                20.  INDEMNIFICATION

             20.1  OMI Indemnification

                   (a)  OMI, at its own expense, shall indemnify and hold

         harmless Time and defend any action brought against Time with

         respect to any claim, demand, cause of action, debt, liability or

         expense, including attorneys' fees, due to claims:  (i) that the

         System, the Tax Server Software or any component thereof used in

         accordance with the terms of this Agreement, infringes, violates

         or misappropriates any Third Party Rights (as defined in Section

         18.1) (provided, however, that OMI's indemnification Obligations

         with respect to patents issued under the laws of countries other

         than the United States ("Foreign Patents") shall, except for

         Foreign Patents which are the counterparts of any United States

         patents, be limited to *** ******* ******* (**********) during the

         Term of this Agreement; (ii) that OMI breached any term or

                                       -68-
<PAGE>
 
         representation set forth herein; or (iii) for Personal or bodily

         injury or damage to Property arising out of the negligence of OMI.

                   (b)  Time may, at its own expense, assist in such

         defense if it so chooses, provided that OMI shall control such

         defense and all negotiations relative to the settlement of any

         such claim.  OMI shall not settle any claim which adversely

         affects Time's right to use the System or any component thereof

         without the prior approval of Time.

                   (c)  Time shall Promptly provide OMI with written notice

         of any claim which Time believes falls within the scope of this

         Section 20.1, provided, however, that, except to the extent OMI is

         actually prejudiced by Time's failure to provide such prompt

         notice, Time's failure to provide such notice hereunder shall not

         limit Time's rights under this Article 20.

                   (d)  In the event that the System, the Tax Server

         Software or any portion thereof is held to constitute an

         infringement of a Third Party Right and its use is enjoined, OMI

         shall have the obligation to, at its option:  (i) modify or cause

         the third party licensor to modify the infringing portion of the

         System or the Tax Server Software at its own expense, without

         impairing in any respect the functionality or performance of the

         System or Tax Server Software, so that it is non-infringing; or

         (ii) replace the System and the Tax Server Software with an

         equally suitable, non-infringing system, which Time shall have the

         right to subject to the acceptance tests set forth in this

                                       -69-
<PAGE>
 
         Agreement.  If none of the foregoing alternatives are available to

         OMI after exercising its best efforts, Time shall receive a

         repayment of a fair allocation of all monies paid to OMI pursuant

         to this Agreement, and OMI shall accept return of the System and

         the Tax Server Software at its expense, once Time has arranged for

         the continuation of the functions performed thereby.  OMI shall

         have no obligations under this Section 20.1 with respect to

         infringement or misappropriation of Third Party Rights arising

         from (A) modifications to the System and Tax Server Software or

         Developments that were made by or on behalf of Time and were not

         made or authorized by OMI; (B) use of the System and Tax Server

         Software or Developments in combination with products that were

         provided by or on behalf of Time and which product OMI did not

         provide, authorize or reasonably contemplate to be used in

         conjunction with the System and Tax Server Software or

         Developments; or (C) implementation of screen displays or of any

         Development in compliance with detailed specifications provided by

         Time (provided that such obligation does not relate to the

         particular way in which OMI chooses to perform such

         implementation)   With respect to the Tax Server Software, OMI

         shall have no obligations under this Section 20.1 with respect to

         any claim (except with respect to any claim alleging facts which,

         if true, would constitute a breach of OMI's representations,

         warranties or agreements as stated herein) arising from the Tax

         Server Software to the extent that AVP Systems has limited its

                                       -70-
<PAGE>
 
         liability to OMI for such claims, including without limitation,

         any claim arising from incorrect tax data provided by the Tax

         Server Software and any claim based on infringement or

         misappropriation of Third Party Rights (provided, however, that in

         the event that AVP Systems (or its successor) provides incorrect

         tax data repeatedly, OMI and Time will jointly cooperate in taking

         commercially reasonable steps to replace AVP Systems with a new

         mutually agreeable vendor and in adapting the System to enable the

         System to utilize the tax data provided by the new vendor.)

             20.2  Time Indemnification

                   (a)  Time, at its expense, shall indemnify and hold

         harmless OMI and defend any action against OMI with respect to any

         claim, demand, cause of action, debt, liability or expense,

         including attorneys' fees, due to claims:  (i) that Time breached

         any term or representation set forth herein; (ii) for personal or

         bodily injury or damage to property arising out of the negligence

         of Time; (iii) arising out of any of the circumstances stated in

         the penultimate sentence of Section 20.1(d); or (iv) directly

         related to any maintenance of the System made by Time or its

         agents, unless authorized, specified, recommended or suggested by

         OMI.

                   (b)  OMI may, at own expense, assist in such defense if

         it so chooses, provided that Time shall control such defense and

         all negotiations relative to the settlement of any such claim.  -

                                       -71-
<PAGE>
 
                   (c)  OMI shall promptly provide Time with written notice

         of any claim which OMI believes falls within the scope of this

         Section 20.2, provided, however, that, except to the extent Time

         is actually prejudiced by OMI's failure to provide such prompt

         notice, OMI's failure to provide such notice hereunder shall not

         limit OMI's rights under this Article 20.

             20.3  Limitation.  This Article 20 contains the parties' sole

         and exclusive obligations and sole and exclusive remedies, with

         respect to infringement or misappropriation of Third Party Rights.

             20.4  Section 365(n).  All rights and licenses granted under

         or pursuant to this Agreement by OMI to Time are, and shall

         otherwise be deemed to be, for purposes of Section 365(n) of the

         United States Bankruptcy Code (the "Code"), licenses to rights to

         "Intellectual Property" as defined under Section 101(52) of the

         Code.  The parties agree that Time, as licensee of such rights

         under this Agreement, shall retain and may fully exercise all of

         its rights and elections under the Code.  The parties further

         agree that, in the event of the commencement of bankruptcy

         proceedings by or against OMI under the Code, Time shall be

         entitled to retain all of its rights under this license.

             20.5  Publicity.  OMI and Time agree that neither will,

         without the written consent of the other in each instance:

         (i) use in advertising, publicity, or otherwise the name of the

         other, or any trade name, trademark, trade device, service mark,

         symbol or any abbreviation, contraction or simulation thereof

                                       -72-
<PAGE>
 
         owned by the other; or (ii) represent, directly or indirectly,

         that any product or any service provided by OMI has been approved

         or endorsed by Time.

             20.6  Most Favored Customer.  During the Term, OMI agrees to

         treat Time as a most favored customer.  OMI represents that all of

         the prices, terms and benefits granted by OMI hereunder are on an

         overall basis comparable to or better than the prices, terms and

         benefits previously offered by it for comparable services to any

         customer of OMI.  If, during the Term, OMI shall enter into

         arrangements with any other customer providing such customer more

         favorable terms, OMI shall notify Time of such terms and this

         Agreement shall thereupon be deemed amended to provide the same

         terms to Time for any purchases of goods and services by Time from

         OMI.

                            21.  LIMITATION OF LIABILITY

             21.1  Limitation of Liability for Time.  IN NO EVENT SHALL

         TIME BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR

         INDIRECT DAMAGES, COSTS OR CLAIMS OF ANY NATURE WHATSOEVER ARISING

         OUT OF OR RELATING TO THE SUBJECT MATTER HEREOF; AND THE AMOUNT OF

         TIME'S LIABILITY TO OMI UNDER ANY CLAIM FOR LOSS OR LIABILITY

         BASED UPON, ARISING OUT OF, RESULTING FROM, OR IN ANY WAY

         CONNECTED WITH THE PERFORMANCE OR BREACH OF THIS AGREEMENT SHALL

         IN NO CASE EXCEED UNPAID AMOUNTS ACTUALLY DUE AND OWING TO OMI FOR

         ANY EQUIPMENT, PRODUCTS OR SERVICES FURNISHED UNDER THIS

         AGREEMENT.  THE FOREGOING LIMITATIONS SHALL NOT BE APPLICABLE WITH

                                       -73-
<PAGE>
 
         RESPECT TO TIME'S INDEMNIFICATION OBLIGATIONS PURSUANT TO SECTION

         20.2 HEREIN OR WITH RESPECT TO TIME'S BREACH OF ARTICLE 4 OR

         ARTICLE 19 HEREUNDER OR TIME'S ABANDONMENT OF ITS OBLIGATIONS

         HEREUNDER OR TIME'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

             21.2  Limitation of Liability for OMI.  IN NO EVENT SHALL OMI

         BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR INDIRECT

         DAMAGES, COSTS OR CLAIMS OF ANY NATURE WHATSOEVER ARISING OUT OF

         OR RELATING TO THE SUBJECT MATTER HEREOF; AND THE AMOUNT OF OMI'S

         LIABILITY TO TIME OR ANY THIRD PARTY UNDER ANY CLAIM FOR LOSS OR

         LIABILITY BASED UPON, ARISING OUT OF, RESULTING FROM, OR IN ANY

         WAY CONNECTED WITH THE PERFORMANCE OR BREACH OF THIS AGREEMENT

         SHALL IN NO CASE EXCEED THE MONEY PAID TO OMI FOR ANY EQUIPMENT,

         PRODUCTS OR SERVICES FURNISHED OR TO BE FURNISHED UNDER THIS

         AGREEMENT.  THE FOREGOING LIMITATIONS SHALL NOT BE APPLICABLE WITH

         RESPECT TO OMI'S INDEMNIFICATION OBLIGATIONS PURSUANT TO SECTION

         20.1 HEREIN, OR WITH RESPECT TO OMI'S BREACH OF ARTICLE 19

         HEREUNDER OR OMI'S ABANDONMENT OF ITS OBLIGATIONS HEREUNDER OR

         OMI'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

                                  22.  TERMINATION

             22.1  Time Termination Without Cause.  At any time during the

         Term, Time may terminate this Agreement without cause upon at

         least ninety (90) days advance written notice to OMI (the "Notice

         of Termination Without Cause") specifying a date of termination

         (the "Termination Date").  In the event of termination by Time

         pursuant to this Section 22.1:

                                       -74-
<PAGE>
 
                   22.1.1  Time shall pay to OMI:  (a) all fees due and

         payable for any Server Software or Developments installed and

         accepted by Time prior to termination; (b) all fees due and

         payable for all other Services performed by OMI in anticipation of

         compensation prior to the Notice of Termination Without Cause, as

         mutually agreed to by the parties, but in no event on a basis

         higher than on an hourly basis at the Discounted Time and

         Materials Rates which the parties agree are applicable to the

         particular Services; (c) all amounts owed by Time to OMI under the

         terms and conditions of Section 4.8 and Exhibit F with respect to

         Third Party Transaction Fees then accrued but not yet paid; and

         (d) any documented fees committed to third parties of OMI for

         goods or Services but only to the extent that:  (i) such fees

         cannot be reduced or cancelled; (ii) Time has not already paid or

         reimbursed OMI for such fees; (iii) such fees are not for human

         resources (unless explicitly specified and authorized pursuant to

         Article 14 herein, and as a result of which OMI entered into an

         arrangement that guaranteed payment upfront and of which Time was

         promptly advised by OMI and to which Time agreed, but only to the

         extent to which such payment was not already paid by Time);

         (iv) such fees were incurred by OMI solely in connection with

         OMI's Services to Time hereunder; and (v) such goods and Services

         cannot be allocated to other OMI customers.

                                       -75-
<PAGE>
 
                   22.1.2  Maintenance Services for the System shall

         continue to be available to Time at OMI's "most favored customer

         rates" pursuant to Section 20.6 herein.

                   22.1.3  All licenses granted to Time and fully paid for

         hereunder survive perpetually, except as terminated by OMI

         pursuant to Section 22.5.

                   22.1.4  Time will have an option to procure up to six

         (6) months of transition assistance pursuant to Section 22.7

         herein.

             22.2  Termination For Cause by Time.  Time, at its sole option

         shall have the right to terminate this Agreement, in whole or in

         part, by giving written notice of termination to OMI of the

         occurrence of any of the following:

                   (a)  Slippage of any milestone of the Implementation

         Plan by more than sixty (60) days, provided that, Time shall not

         have the right to terminate unless the following conditions shall

         have been met:  (i) such slippage is not due materially to the

         fault of Time; (ii) Time shall have given OMI an opportunity to

         cure such slippage by providing OMI with at least fifteen (15)

         days prior written notice of Time's intention to terminate; and

         (iii) OMI shall have failed to cure such slippage within such

         fifteen (15) day cure period;

                   (b)  Any material failure of performance by OMI, if:

         (i) within thirty (30) days after the giving of written notice to

         OMI of such failure of performance, OMI has not cured such

                                       -76-
<PAGE>
 
         failure; and (ii) OMI fails to demonstrate to Time the likelihood

         of OMI's successfully satisfying its obligations with respect to

         Phase 2 or the Maintenance Services in accordance with the terms

         and conditions of this Agreement;

                   (c)  OMI becomes insolvent or files for bankruptcy; or

                   (d)  A Change of Control of OMI if:  (i) the transferee

         does not agree in a written representation to Time that:

         (A) Shikhar Ghosh, or a replacement reasonably acceptable to Time,

         shall remain in a significant managerial capacity for a period of

         at least two (2) years from the effective date of the Change of

         Control; and (B) the transferee shall continue to commit adequate

         financial resources to continue the business of OMI (as evaluated

         based on the financial performance of OMI during the twelve (12)

         month period preceding the Change of Control) for a period of at

         least two (2) years from the effective date of the Change of

         Control); (ii) the transferee does not cause the representations

         made pursuant to Time pursuant to Section 22.2(d)(i) to be true;

         or (iii) the transferee is a direct competitor of Time Inc. or any

         of its subsidiaries.

                   (e)  The System is no longer wholly owned or controlled

         by OMI and (i) Time for reasonable cause deems the transferee to

         be unacceptable to Time; or (ii) (x) the transferee does not agree

         in a written representation to Time to continue to commit adequate

         financial resources (as evaluated based on that portion of the

         financial performance of OMI related to the System during the

                                       -77-
<PAGE>
 
         twelve (12) month period preceding the change in ownership or

         control of the System) for at least two (2) years from the date on

         which the System is no longer owned or controlled by OMI, to

         develop, support and maintain the System; and (y) the

         representations made to Time pursuant to Section 22.2(e)(ii)(x)

         are not satisfied.

             22.3  Time's Rights on Termination for Cause.  In the event of

         a termination of this Agreement by Time pursuant to Section 22.2,

         in addition to any other right or remedy available at law, in

         equity, or by agreement:

                   22.3.1  Time shall have the rights set forth in Sections

         22.1.2 and 22.1.4 above.

                   22.3.2  All rights and licenses granted to Time

         hereunder survive perpetually subject to OMI's right to terminate

         the License pursuant to Section 22.5.

                   22.3.3  Upon a termination pursuant to Section 22.2(b),

         Section 22.2(c), Section 22.2(d) (provided that, in Time's

         reasonable and good faith judgment, the totality of circumstances

         set forth above in Section 22.2(d) is likely to have a significant

         adverse impact on Time) or Section 22.2(e) (provided that, in

         Time's reasonable and good faith judgment, the totality of

         circumstances set forth above in Section 22.2(e) is likely to have

         a significant adverse impact on Time), Time shall be entitled to a

         release of the Deposit from Escrow.

                                       -78-
<PAGE>
         
                   22.3.4  Except for the Server Software, Time shall have

         the right to complete development of any incomplete software which

         OMI was obligated to develop hereunder, or any other Development

         in progress at the time of Time's termination and, if Time does

         not obtain a release of the Deposit from Escrow, OMI shall provide

         Time with all software (including source code), Documentation and

         other work product which is related to the completed or incomplete

         software or Development.
    
                   22.3.5  If Time completes development of any incomplete

         software or any Development in progress, Time shall own that

         portion of the software or Development which is completed by Time

         (the "Completed Software" which shall include source code

         thereof).  At Time's discretion, Time may offer to sell the

         Completed Software to OMI and OMI may elect to purchase the

         Completed Software.  Upon OMI's and Time's mutual agreement as to

         a purchase fee to be charged by Time and a maintenance fee to be

         charged by OMI to maintain the Completed Software, and upon OMI's

         payment to Time of the purchase fee, Time shall assign to OMI all

         right, title and interest in and to the Completed Software,

         subject to Time's retention of a perpetual, non-exclusive,

         royalty-free license to use, modify, maintain, alter and otherwise

         exploit the Completed Software.  At Time's request, OMI shall

         provide to Time Maintenance Services for the Completed Software at

         the agreed upon maintenance fee.  In the event OMI develops

         upgrades to or new releases of the Completed Software, Time shall
     
                                       -79-
<PAGE>
 
         receive a fair licensing royalty based on OMI's use of the

         upgrades or new releases for other OMI clients.  Time shall have

         the right to receive such upgrades or new releases at a cost to

         Time no greater than the lowest price at which such upgrades or

         new releases are sold by OMI to any other customer of OMI; but in

         the event such upgrades or new releases are offered, marketed,

         distributed or otherwise made commercially available by OMI as

         part of OMI's standard Maintenance Services, Time shall have the

         right to receive such upgrades or new releases, at no additional

         cost, as part of the Maintenance Services.

             22.4  Termination for Cause by OMI.  OMI, at its sole Option

         shall have the right to terminate this Agreement (excluding the

         License which survives perpetually unless terminated by OMI

         pursuant to Section 22.5), in whole or in part, by giving written

         notice of termination to Time of the occurrence of any of the

         following:

                   (a)  Any material breach of this Agreement, if within

         thirty (30) days after the giving of written notice to Time of

         such failure of performance, Time has not cured such failure; or

                   (b)  Time becomes insolvent or files for bankruptcy.

             22.5  Termination of License by OMI.  OMI shall have the right

         to terminate the License granted pursuant to Section 4.1 herein

         if, and only if:  (i) Time, in OMI's reasonable and good faith

         judgment, wilfully or recklessly and in an egregious manner

         violates its obligations with respect to the confidentiality of

                                       -80-
<PAGE>
 
         the source code of the Server Software or the trade secrets

         embedded in the Server Software; (ii) OMI gives Time an

         opportunity to challenge OMI's assertion of a violation, or cure

         (if possible) such violation by providing Time with thirty (30)

         days written notice of its intention to terminate the License,

         specifying any and all instances of Time's alleged violations; and

         (iii) Time fails to challenge OMI's assertion of a violation, or

         cure (if possible) such alleged violations within thirty (30) days

         of receipt of such notice.

             22.6  Delivery on Termination.  Following termination of this

         Agreement for any reason, OMI shall deliver to Time all materials

         relating to Time or this Agreement, or obtained or developed in

         the course of performance of this Agreement or containing or

         derived from all Confidential Information, provided however that

         in the case of OMI's termination of this Agreement pursuant to

         Section 22.4, OMI shall be obligated to only deliver to Time all

         materials relating to Time, all materials containing or derived

         from Time Confidential Information, and any Deliverables which

         Time has paid for before the time of termination and which OMI had

         not already delivered to Time.

             22.7  Transition Assistance.  OMI agrees that upon the

         termination of this Agreement by either party for any reason other

         than pursuant to Section 22.4 herein:

                   (a)  Upon Time's written request, OMI shall continue to

         provide all or a part of the Services subsequent to the

                                       -81-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


         Termination Date for a period not to exceed six (6) months, and

         Time shall pay for such Services at the rates paid by Time for

         such Services immediately prior to the Termination Date; and

                   (b)  OMI shall give full cooperation and assistance to

         Time to assure an orderly and efficient transition to whomever

         Time elects to use to provide services similar to the Services to

         Time.  Such assistance shall include, but not be limited to, the

         activities defined on Exhibit J.  Such assistance shall be

         rendered at the Discounted Customized Work Rates, except in the

         case of termination of this Agreement by Time pursuant to Section

         22.2 herein, in which case this cooperation and assistance shall

         be rendered without charge to Time.

             22.8  Survival.  In the event of the termination of this

         Agreement for any reason, the provisions of Articles 1, 3, 4, 7,

         8, 12, 17, 18, 19, 20, 21, 22 and 23 shall survive.

                                 23.  MISCELLANEOUS

             23.1  Insurance.  OMI shall purchase and keep in force at its

         own cost and expense the following minimum coverages with

         reputable commercial insurers:

                   (a)  Worker's Compensation & Employer's Liability

         Insurance, Statutory Amounts and coverage as required by law;

                   (b)  Commercial General Liability Insurance, including

         Contractual Liability, completed Operations, Personal Injury

         Coverage, Broad Form Property Damage with a combined single limit

         of at least *** ******* Dollars (**********) on an occurrence

                                       -82-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


         basis and at least *** ******* Dollars (**********) on an

         aggregate basis;

                   (c)  Insurance, to be effective by January 1, 1996,

         which would cover OMI's indemnification obligations as set forth

         in Section 20.1 with a limit of at least *** ******* Dollars

         (**********) on a per claim basis and *** ******* Dollars

         (**********) on an aggregate basis;

                   (d)  Umbrella coverage, to be effective by January 1,

         1996 for (a), (b) and (c) above of ***** ******* Dollars

         (**********)

             Certificates of Insurance acceptable to Time, and with regard

         to (b) through (d) above, indicating that Time is an additional

         insured, shall be filed with Time prior to commencement of the

         work described herein.  Each and every policy and certificate

         shall contain an endorsement stating that the insurance company

         will not, prior to the expiration or termination of this Agreement

         or any policy expiration date shown on the policy and certificate,

         whichever occurs first, terminate the policy or change any

         coverage therein without giving written notice to Time.  This

         notice shall arrive at least fifteen (15) days prior to the

         termination or change.

             23.2  Notice.  Wherever under this Agreement one party is

         required or permitted to give notice to the other, such notice

         shall be deemed given when delivered in hand, when telecopied or

         faxed and receipt confirmed, when sent by overnight courier

                                       -83-
<PAGE>
 
         service to the address specified below, or when mailed by United

         States mail, registered or certified mail, return receipt

         requested, postage prepaid, and addressed as follows:

                   In the case of Time:

                        Time Inc. New Media 
                        Time & Life Building 
                        1271 Avenue of the Americas 
                        New York, New York  10020 
                        Attn:  General Manager

                   With a copy to:

                        Time Inc.
                        Time & Life Building 
                        1271 Avenue of the Americas 
                        New York, New York  10020 
                        Attn:  General Counsel

                   In the case of OMI:

                        Open Market, Inc.
                        245 First Street
                        Cambridge, Massachusetts  02142
                        Attn:  Legal Counsel

                   With a copy to:

                        Lucash, Gesmer & Updegrove
                        One McKinley Square
                        Boston, Massachusetts  02109
                        Attn:  Richard M. Lucash, Esq.

             Either party hereto may from time to time change its address

         for notification purposes by giving the other written notice of

         the new address and the date upon which it will become effective.

             23.3  Personnel Rules and Regulations.  If OMI personnel are

         present at Time's facilities, such personnel will comply with

         Time's security regulations particular to Time's facilities,

         including any procedures which Time personnel and other

                                       -84-
<PAGE>
 
         consultants are normally asked to follow.  Time will inform OMI of

         such regulations or procedures upon OMI's request.  Unless

         otherwise agreed to by the parties, OMI personnel shall observe

         the working hours, working rules and holiday schedules of Time

         while working on Time's premises.  If Time personnel are present

         at OMI's facilities, such personnel will comply with OMI's

         security regulations particular to OMI's facilities, including any

         procedures which OMI personnel and other consultants are normally

         asked to follow.  OMI will inform Time of such regulations or

         procedures upon Time's request.  Unless otherwise agreed to by the

         parties, Time personnel shall observe the working hours, working

         rules and holiday schedules of OMI while working on OMI's

         premises.

             23.4  Independent Contractor.  In performance of this

         Agreement, OMI is acting as an independent contractor.  Personnel

         supplied by either party hereunder are not the other party's

         personnel or agents, and each party assumes full responsibility

         for the acts of the personnel they supply.  Each party shall be

         solely responsible for the payment of compensation to its own

         employees and subcontractors assigned to perform services

         hereunder, and such employees and subcontractors shall be informed

         that they are not entitled to the provision of any employee

         benefits of the other party.  Each party shall be responsible for

         payment of its employees' workers' compensation, disability

                                       -85-
<PAGE>
 
         benefits, unemployment insurance or for withholding income taxes

         and social security.

             23.5  Force Majeure.  Except as expressly provided to the

         contrary in this Agreement, neither party shall be liable to the

         other for any delay or failure to perform due to causes beyond its

         reasonable control.  Performance times shall be considered

         extended for a period of time equivalent to the time lost because

         of any such delay.

             23.6  No Waiver.  No delay or omission by either party hereto

         to exercise any right or power hereunder shall impair such right

         or power or be construed to be a waiver thereof.  A waiver by

         either of the parties hereto of any of the covenants to be

         performed by the other or any breach thereof shall not be

         construed to be a waiver of any succeeding breach thereof or of

         any other covenant herein contained.

             23.7  Severability.  In the event any provision hereof shall

         be deemed invalid or unenforceable by any court or governmental

         agency, such provision shall be deemed severed from this Agreement

         and replaced by a valid provision which approximates as closely as

         possible the intent of the parties.  All remaining provisions

         shall be afforded full force and effect.

             23.8  Assignment.  Time may assign or sublicense this

         Agreement, in whole or in part, to any parent, Affiliate or

         subsidiary of Time or any successor organization which acquires

         Time or any Time parent, Affiliate or subsidiary into which Time

                                       -86-
<PAGE>
 
         or any parent, Affiliate or subsidiary or portion thereof is

         merged, sold or otherwise transferred, provided however that Time

         shall not have the right to assign or sublicense this Agreement to

         the Excluded Entities.  Any assignment by OMI without Time's prior

         written consent shall be null and void.  Notwithstanding the

         foregoing, OMI may transfer or assign its rights and obligations

         hereunder in connection with a sale, transfer, merger or

         consolidation of all or substantially all of its assets or

         business, provided, however, that Time's prior written consent to

         the foregoing shall be required (which consent shall not be

         unreasonably withheld).

             23.9  Governing Law and Venue.  This Agreement shall be

         governed by, subject to, and interpreted in accordance with the

         laws of the State of New York, without regard to conflicts of

         laws.  If OMI commences any action related to the subject matter

         hereof against Time, such action will be maintained in the courts

         of the State of New York, or the Federal District Courts sitting

         in New York County, which courts shall have exclusive jurisdiction

         for such purposes.  If Time commences any action related to the

         subject matter hereof against OMI, such action will be maintained

         in the courts of the Commonwealth of Massachusetts, or the Federal

         District Courts sitting in the city of Boston, Massachusetts,

         which courts shall have exclusive jurisdiction for such purposes.

                                       -87-
<PAGE>
 
            23.10  Counterparts.  This Agreement may be executed in

         counterparts, or by facsimile copy followed up by an original,

         each, when taken together, shall constitute the entire Agreement.

            23.11  Entire Agreement.  Each party acknowledges that this

         Agreement, including the Exhibits and the Schedules attached

         hereto and the documents incorporated by reference herein

         constitute the complete and exclusive statement of the terms and

         conditions between the parties, which supersedes all prior

         proposals, understandings and all other agreements, oral and

         written, between the parties relating to the subject matter of

         this Agreement.  This Agreement may not be modified or altered

         except by a written instrument duly executed by both parties.



            IN WITNESS WHEREOF, the parties hereto have signed this

         Agreement the date and year first written above by their fully

         authorized representatives.



         TIME INC. NEW MEDIA                OPEN MARKET, INC.


         _________________________          _________________________
         By:______________________          By:______________________
         Title:___________________          Title:________________

                                       -88-
<PAGE>
 
                                SCHEDULE OF EXHIBITS


         EXHIBIT A      FUNCTIONAL SPECIFICATIONS 

         EXHIBIT B      THIRD PARTY CLAIMS 

         EXHIBIT C      PHASE 2 DELIVERABLES

         EXHIBIT D      DISCOUNTED TIME AND MATERIAL RATES 

         EXHIBIT E      IMPLEMENTATION PLAN

         EXHIBIT F      PAYMENT SCHEDULE 

         EXHIBIT G      DOCUMENTATION 

         EXHIBIT H      SUPPORT SERVICES 

         EXHIBIT I      HARDWARE/SOFTWARE/SITE REQUIREMENTS 

         EXHIBIT J      TRANSITION ASSISTANCE 

         EXHIBIT K      ESCROW AGREEMENT 

         EXHIBIT L      ACCEPTANCE TEST PLAN 

         EXHIBIT M      PROJECT RESOURCE PLAN 

         EXHIBIT N      MAINTENANCE SERVICES 

         EXHIBIT O      AVP SYSTEMS LICENSING AGREEMENT 

                                       -89-
<PAGE>
 
                                      EXHIBIT A

                             FUNCTIONAL SPECIFICATIONS1









                                  Page A-1 to A-22
                           contains confidential materials
                          which have been omitted and filed
                           separately with the Securities
                               and Exchange Commission


























         ______________________
         1    The Functional Specifications as described herein may be
              subject to change pursuant to the final version which shall
              be delivered in accordance with Section 6.2.

                                        A-1
<PAGE>
 
                                      EXHIBIT B

                                 THIRD PARTY CLAIMS








                                      Page B-1
                           contains confidential materials
                             which have been omitted and
                              filed separately with the
                               Securities and Exchange
                                     Commission

                                         B-1
<PAGE>
 
                                      EXHIBIT C

                                PHASE 2 DELIVERABLES










                                      Page C-1
                           contains confidential materials
                             which have been omitted and
                              filed separately with the
                               Securities and Exchange
                                     Commission

                                         C-1
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                      EXHIBIT D

                         DISCOUNTED TIME AND MATERIAL RATES


         A.   Discounted Time and Material Rates:

              1.   Discounted Customized Work Rates:  Applies to work to be
                   performed by OMI related to developments, modifications,
                   customizations, enhancements and other customized work:

                   Resource                      Discounted Rate

                   Project Manager               ****/hour
                   Senior Architect/Lead         ****/hour
                   Software Engineer(s)          ****/hour
                   Operations Engineer           ****/hour
                   Technical Writer              ****/hour

              2.   Discounted Standard Work Rates:  The Discounted Time and
                   Material Rates that shall apply to work to be performed
                   by OMI related to System integration, implementation,
                   operational matter and other work which is not unique to
                   Time. These rates shall be based on the aggregate hours
                   purchased by Time (excluding hours utilized for Phase 2
                   Resources or Transition Assistance) at the Discounted
                   Standard Work Rates ("Aggregate Standard Hours") from
                   the Agreement Date as follows:

                                Aggregate
                                Standard
                                Hours
              Type of           Less Than       **** To         More Than
              Resource          **** Hours      **** Hours      **** Hours

         Project Manager        ****/hour       ****/hour       ****/hour
         Senior Architect/Lead  ****/hour       ****/hour       ****/hour
         Software Engineer(s)   ****/hour       ****/hour       ****/hour
         Operations Engineer    ****/hour       ****/hour       ****/hour
         Technical Writer       ****/hour       ****/hour       ****/hour

                                         D-1
<PAGE>
 
                                      EXHIBIT E

                                 IMPLEMENTATION PLAN

                                    SEE ATTACHED.

                                         E-1
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                      EXHIBIT F

                                  PAYMENT SCHEDULE


         I.   License Fees for Server Software:

              A.   Primary Copies:  The following License Fees apply to the

                   Primary Copies (including one back-up copy) of the

                   Server Software licensed hereunder.


         Server Software     Cost      Hardware       # Copies1

         Transaction         ********  (Sun SparcStation   1
         Server:                       1000 or its
                                       substantial
                                       equivalent

         Merchant            ********  (regardless of      1
         Server:                       hardware
                                       configuration)

              B.   Additional Copies:  The following License Fees represent

                   the amount payable to OMI for each Additional Copy

                   (including one Back-up Copy) of the Server Software (or

                   any component thereof) licensed hereunder to be usable

                   on the Server Hardware configuration identified below.

         Server Software     Cost      Hardware       # Copies

         Transaction         ********  (Sun SparcStation   0
         Server:                       1000 or its
                                       substantial
                                       equivalent)




         ______________________
         1    The "# Copies" shall mean the number of copies Time has
              elected to license as of the Agreement Date.

                                         F-1
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                      EXHIBIT F

                            PAYMENT SCHEDULE (CONTINUED)



         Transaction         ********  (Sun SparcStation   0
         Server:                       2000 or its
                                       substantial
                                       equivalent)

         Merchant            ********  (regardless of      3
         Server:                       hardware
                                       Configuration)

              C.   Payment Plan:

              1.   Primary Copies:

                   a.   Paid as of the Agreement Date: ********

                   b.   Remaining balance of ******* will be paid in full

                        on or before December 31, 1995 (provided that an

                        invoice is timely delivered by OMI to Time on or

                        after the Agreement Date).

              2.   Additional Copies:

                   a.   Paid as of the Agreement Date: ****

                   b.   Remaining balance of ******* will be paid in full

                        on or before December 31, 1995 (provided that an

                        invoice is timely delivered by OMI to Time on or

                        after the Agreement Date).

         II.  Hardware Upgrades:

              A.   Sun SparcStation 1000 to Sun SparcStation 2000:  The

                   following additional License Fees apply if: (a) Time has

                   previously licensed Primary Copies for the Sun

                   SparcStation 1000 and elects to upgrade to the Sun

                   SparcStation 2000; or (b) Time has Previously licensed

                   Additional Copies for the Sun SparcStation 1000 and

                   elects to upgrade to the Sun SparcStation 2000:

                                         F-2
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                      EXHIBIT F

                            PAYMENT SCHEDULE (CONTINUED)



                   1.   Primary Copy of
                        Transaction Server Software:       *******

                   2.   Each Additional Copy of Transaction
                        Server Software:                   *******
    
                   3.   As noted in Sections I.A and II.A of this Exhibit
                        F, no additional License Fees are due in the event
                        Time replaces its Server Hardware in connection
                        with the Primary or Additional Copies of the
                        Merchant Server Software.       

                   Notwithstanding the foregoing, in the event that OMI's

                   standard license fees for OMI's products are less than

                   provided for herein, Time shall have the benefit of the

                   lowest rates designated as OMI's standard prices.

              B.   New Generation Hardware Configurations:  The increase in

                   the then-current License Fee associated with Time's

                   usage of the Transaction Server Software on new

                   generation hardware configurations (excluding the Sun

                   SparcStation 2000, which increase is set forth above in

                   Section II.A.2) shall be calculated in accordance with

                   the following equation:

                   1.   ("I" shall mean the increase in the then existing

                        License Fee to be calculated.  "C" shall mean the

                        change in operational capacity which the new

                        generation hardware configuration represents from

                        the configuration then in place. (The change in

                        operational capacity shall be the change in power

                        and efficiency of the hardware configuration which

                        change is mutually agreed to by Time and OMI based

                                         F-3
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                      EXHIBIT F

                            PAYMENT SCHEDULE (CONTINUED)



                        on the manufacturer's published benchmark

                        specifications for that hardware configuration.)

                        "L" shall mean the then existing License Fee.)

                                *********************

                   2.   Notwithstanding the foregoing: (i) the maximum

                        increase to the then existing License Fee for the

                        utilization of any new hardware configuration of

                        the Transaction Server shall be *********** *******

                        (****); and (ii) there shall be no increase in

                        License Fees associated with the addition of

                        central processing units to existing hardware

                        configuration.

         III. Tax Server Software License Fees.

              A.   Time and Affiliates:  The following License Fees apply

                   if the Tax Server Software is being used for Time and/or

                   its Affiliates:

                   1.   One Time Set-Up Fee:     ******

                   2.   Annual Fee:              ******

              B.   Non-Affiliates:  The following License Fees apply if the

                   Tax Server Software is being used for Non-Affiliates:

                   1.   Set-Up Fee Per Merchant: *** per merchant

                   2.   License Fee:             *******

                   3.   Annual Fee Per Merchant  **** per merchant
                                                 per state in which
                                                 merchant has a
                                                 taxable presence
                                                 (nexus)

                                         F-4
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                      EXHIBIT F

                            PAYMENT SCHEDULE (CONTINUED)



         IV.  SIMS.     Cost to Time:  *******.  This will be paid in

                        full on or before December 31, 1995 (provided

                        that an invoice is timely delivered by OMI to

                        Time on or after the Agreement Date).

         V.   Initial Consulting Services Fee:   ********

              A.   Paid as of Agreement Date:    ********

              B.   Remaining balance (********) will be paid in full on or

                   before December 31, 1995 (provided that an invoice is

                   timely delivered by OMI to Time on or after the

                   Agreement Date).

         VI.  Phase 2 Resources:  The fees for the Phase 2 Resources shall

         be paid in accordance with the following payment schedule:

              A.   Developments:

              1.   Payments Due in 1995:

                   a.   ******** payable on Time's acceptance of Functional

                        Specifications (Implementation Plan, ID #10)

                   b.   ******** payable on Time's acceptance of Alpha Test

                        Plan (Implementation Plan, ID #15)

                   c.   ******** payable on Time's acceptance of the

                        Operations Plan (Implementation Plan, ID #36) and

                        Customer Support Plan (Implementation Plan, ID #37)

              2.   Payments Due in ****:

                   a.   ******** payable on Final Acceptance

                        (Implementation Plan, ID #49).

                                         F-5
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                      EXHIBIT F

                            PAYMENT SCHEDULE (CONTINUED)



                   b.   Time shall make partial payments of these amounts

                        depending on the severity of errors (as defined in

                        Exhibit N), if any, in accordance with the

                        following chart, provided, however, that any

                        partial payment made hereunder shall not be deemed

                        to be acceptance or partial acceptance of any

                        Deliverable.

              Type of            Payment    Severity   Severity   Severity
              Payment            Amount     Level 1    Level 2    Level 3

              Full Payment       ****       ****       ****       ****

              Partial Payment    ***        ****       ****       ***

              Partial Payment1   ****       ****       ***        *****2

              No Payment         ***        ***        ***        ***

              B.   Reserve Resources:

                   1.   Payments Due in 1995:    ********

                   2.   Payments Due in ****:    *******

              C.   Operations:

                   1.   Payments Due in 1995:    ********

                   2.   Payments Due in ****:    ********

              D.   Expenses:  Time shall pay all reasonable out-of-pocket

                   expenses approved in writing in advance by Time incurred

         ______________________
         1    Payment shall be made upon Time's receipt of the temporary
              fix to be delivered by OMI pursuant to Exhibit N,
              paragraph 2.

         2    N/A means not applicable.

                                         F-6
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                      EXHIBIT F

                            PAYMENT SCHEDULE (CONTINUED)



                   by OMI in connection with providing the Phase 2

                   Deliverables, plus an expense fee equal to *** *******

                   (**) of such reimbursed expenses.

         VII. Customer Support Services

              A.   For Customer Support Services Rendered during February,

                   1995 through September, 1995:

                   1.   Paid ******** as of the Agreement Date.

                   2.   Remaining balance of ****** will be paid in full on

                        or before December 31, 1995 (provided that an

                        invoice is timely delivered by OMI to Time on or

                        after the Agreement Date).

              B.   As of the Agreement Date, the Customer Support Service

                   Fee shall be *******/***** invoiced monthly in arrears.

                   To the extent that Time requests additional dedicated

                   Customer Support personnel during the Term, the monthly

                   fee will be increased by ****** for each additional

                   person.  Annual adjustments to the monthly fee,

                   effective upon the annual anniversary of Final

                   Acceptance, may be made to reflect an increase in OMI's

                   costs in providing such personnel, provided however that

                   the Customer Support Service Fee shall not increase more

                   than **** ******* (**) at any one time and shall not

                   increase more than *** ******* (***) from the initial

                   Customer Support Service Fee in effect as of the

                   Effective Date during the Term.

                                         F-7
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                      EXHIBIT F

                            PAYMENT SCHEDULE (CONTINUED)



              C.   Remaining balance due for the Customer Support Services

                   to be rendered by OMI during October, 1995 until

                   December 31, 1995 will be paid in full on or before

                   December 31, 1995 (provided that an invoice is timely

                   delivered by OMI to Time on or after the Agreement

                   Date).

         VIII. Account Fees:

              A.   Account Setup Fee:  ******** - Paid.

         IX.  Maintenance Fees:

              A.   Annual Maintenance Fee:

                   1.   ******* for the Initial Maintenance Period for the

                        Primary Copies of the Server Software (******* of

                        which has been paid).  Remaining balance of *******

                        will be paid in full on or before December 31, 1995

                        (provided that an invoice is timely delivered by

                        OMI to Time on or after the Agreement Date).

                        ******* due for the Additional Copies of the

                        Merchant Server Software received on June 1, 1995,

                        (** of which has been paid).

                   2.   The annual Maintenance Fee payable to maintain a

                        copy of the Transaction or Merchant Server Software

                        that Time elects to license after the Agreement

                        Date (the "Incremental Copy") shall be a percentage

                        (which percentage will vary as set forth below

                        depending on the sum of the "Aggregate License

                                         F-8
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                      EXHIBIT F

                            PAYMENT SCHEDULE (CONTINUED)



                        Fees" and the "Incremental License Fee") of the

                        Incremental License Fee.

                   a.   The "Aggregate License Fees" shall mean all or that

                        portion of the License Fees which reflects the

                        amount paid or due for those components of the

                        Server Software then being used by Time that Time

                        has elected to have OMI maintain prior to electing

                        to license the Incremental Copy.

                   b.   The "Incremental License Fee" shall mean the

                        License Fee due for the Incremental Copy.

                   Accordingly, Time shall pay the following percentages of

                   the Incremental License Fee for each Incremental Copy:



         Sum of Aggregate License Fees      Annual Maintenance Fee Per
         and Incremental License Fee        Incremental Copy

         Less than or equal to              *** of Incremental License Fee
         ********

         Greater than ********              *** of Incremental License
         but less than or equal             Fee
         to **********

         Greater than **********            *** of Incremental License
         less than or equal                 Fee
         to **********

         Greater than **********            *** of Incremental License Fee


                   2.   Maintenance Fees shall be payable annually in

                        advance.

              B.   Critical Beeper Service (during non-Business Hours on

                   7 x 24 basis):  ***** ******* (**) of the sum of the

                                         F-9
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                      EXHIBIT F

                            PAYMENT SCHEDULE (CONTINUED)



                   Aggregate License Fees and the Incremental License Fee,

                   payable annually in advance.

              C.   On-Site Visits:  ****** per day per person, plus

                   reasonable travel and expenses, only if requested by

                   Time.

              D.   Returns and rebates:

                   1.   During the first three-month period of Transaction

                        processing, Time shall withhold ****** *******

                        (***) of the total Third Party Transaction Fees as

                        a reserve from which returns or rebates can be

                        drawn.

                   2.   After the first three-month period, Time shall

                        withhold a reasonable portion of the total Third

                        Party Transaction Fees as a reserve, based on the

                        portion of the reserve actually utilized for

                        returns and rebates during the prior quarter.

                   3.   If the amount withheld as a reserve during any

                        three-month exceeds the amounts actually utilized

                        for rebates and returns during such three-month

                        period, Time shall credit the difference against

                        amounts due to OMI with respect to the subsequent

                        three-month period.

                   4.   If the amount withheld as a reserve during any

                        three-month period is less than the amounts

                        utilized for rebates and returns during such

                                        F-10
<PAGE>
 
                                      EXHIBIT F

                            PAYMENT SCHEDULE (CONTINUED)



                        three-month period, Time shall debit the difference

                        against amounts due to OMI with respect to the

                        subsequent three-month period.

                   5.   Time will provide OMI with documentation along with

                        each payment setting forth Time's calculation of

                        the amounts to be paid to OMI.

                   6.   Amounts shall be due and payable in arrears within

                        thirty (30) days following the last day of each

                        three-month period (with the first such three-month

                        period to begin as of the commencement of

                        Transaction processing services by Time and to end

                        on the last day of the third calendar month

                        thereafter).

         X.   Third Party Transaction Fees:  The Third Party Transaction

              Fees to be paid by Time to OMI shall be as follows:

                                        F-11
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                      EXHIBIT F

                            PAYMENT SCHEDULE (CONTINUED)



              A.   Purchase of Third Party Hard Goods:

                                                           One-Time
              Number of         Third Party  $ Cap         Fee Per
              Qualified         Transaction  Per           Qualified
              Non-Affiliates3   Fee          Transaction   Non-Affiliate


              First ***         ***** **     *****         ***
              Qualified         Transaction
              Non-Affiliates    Value

              Next **           ***** **     *****         ******
              Qualified         Transaction
              Non-Affiliates    Value

              Next **           ***** **     *****         ******
              Qualified         Transaction        
              Non-Affiliates    Value

              All Other         **** **      *****         ******
              Qualified         Transaction
              Non-Affiliates    Value

              B.   Purchase of Third Party Soft Goods, Third Party Travel

                   Goods and Third Party Subscription Goods:













         ______________________
         3    The term "Qualified Non-Affiliates" shall mean Non-Affiliates
              who have signed third party content provider agreements with
              Time and who are offering Third Party Transactions on
              Pathfinder for which Time is obligated by this Agreement to
              pay OMI Third Party Transaction Fees.  The number of
              Qualified Non-Affiliates shall be measured on the first
              calendar day of every calendar month.

                                        F-12
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                      EXHIBIT F

                            PAYMENT SCHEDULE (CONTINUED)



                                                           One-Time
              Number of       Third Party    $ Cap         Fee Per
              Qualified       Transaction    Per           Qualified
              Non-Affiliates  Fee            Transaction   Non-Affiliate

              First **        ***** **       *****         ***
              Qualified       Transaction
              Non-Affiliates  Value

              Next **         ***** **       *****         ******
              Qualified       Transaction    
              Non-Affiliates  Value

              Next **         ***** **       *****         ******
              Qualified       Transaction    
              Non-Affiliates  Value

              All Other       ***** **       *****         ******
              Qualified       Transaction
              Non-Affiliates  Value

              C.   The Third Party Transaction Fees and Qualified Non-

                   Affiliate Fees shall be payable on a quarterly basis.

              D.   In the event Time pays to OMI the one-time fee

                   associated with a Particular number of Qualified

                   Non-Affiliates selling goods through Pathfinder at a

                   particular time, and subsequently, the number of

                   Qualified Non-Affiliates decreases, Time shall not

                   thereafter be required to pay to OMI one-time fees in

                   connection with any later increase in number of

                   Qualified Non-Affiliates up to the number of Qualified

                   Non-Affiliates for which Time has already paid one-time

                   fees.

         XI.  Other Fees:  All other fees will be payable monthly pursuant

              to OMI invoice.  All invoices shall be accompanied by

              substantiation and documentation as required by Time.  Terms

                                        F-13
<PAGE>
 
                                      EXHIBIT F

                            PAYMENT SCHEDULE (CONTINUED)



              of payment are net thirty-two (32) days.

         XII. Expenses:  Except as explicitly provided herein, all

              reasonable travel and living costs incurred in connection

              with the performance of this Agreement and approved in

              advance by Time will be reimbursed by Time upon invoicing,

              provided such invoices are accompanied by substantiation,

              receipts and documentation as required by Time.

                                        F-14
<PAGE>
 
                                      EXHIBIT G

                                    DOCUMENTATION

                   [DOCUMENTATION TO BE INCORPORATED INTO BINDERS]



         The following materials are incorporated by reference as
         Documentation.  The documentation for each of these products/
         developments will serve as a reference manual which will also
         include installation instructions.

              -    Secure WebServer

              -    Transaction Management System

              -    TransactionLink

              -    StoreBuilder

              -    WebReporter

              -    Subscriber Information Management System

              -    SID Extension

                                        G-1 
<PAGE>
 
                                      EXHIBIT H

                              CUSTOMER SUPPORT SERVICES



         1.   Commencing in February, 1995 OMI will provide two (2)

              Full-time personnel dedicated to the customer support of

              Pathfinder.  The customer support personnel will be managed

              by OMI.  The individuals assigned to provide the Customer

              Support Services shall not be the individuals providing other

              Services to Time hereunder.

         2.   The customer support personnel will provide full support for

              Pathfinder users, and develop operational scripts and tools

              for the improvement of the quality and efficiency of

              Pathfinder support.  A detailed customer support plan will be

              a component of the operational support plan delivered to Time

              under the Implementation Plan prior to Final Acceptance.

                                         H-1
<PAGE>
 
                                      EXHIBIT I

                         HARDWARE/SOFTWARE/SITE REQUIREMENTS



                                    SEE ATTACHED.










                                  Pages I-2 to 1-4
                           contains confidential materials
                             which have been omitted and
                              filed separately with the
                               Securities and Exchange
                                     Commission

                                         I-1
<PAGE>
 
                                      EXHIBIT J

                                TRANSITION ASSISTANCE



         OMI will provide to Time such reasonable transition or termination
         assistance as may be requested by Time as set forth herein,
         including without limitation the following:

              (a)  OMI will develop, with the assistance of Time, a plan
                   for the orderly transition of management of the System's
                   operations from OMI to Time or to such person or entity
                   as Time shall name except Excluded Entities.

              (b)  OMI will, if Time so requests, transition portions of
                   the Transaction Services then being performed by OMI if
                   any, on a schedule reasonably designated by Time.

              (c)  OMI will provide training to individuals designated by
                   Time in the performance of the services then being
                   performed by OMI.

              (d)  OMI will make available to Time, pursuant to mutually
                   agreeable terms and conditions, any Third Party Software
                   and services that are then dedicated to the performance
                   of OMI's services hereunder.  These terms and conditions
                   may include, but are not limited to, providing for Time
                   to assume responsibility for OMI's rights and
                   obligations with respect to, or to accept assignment of,
                   the agreements pursuant to which such Third Party
                   Software and services are then being provided.

                                         J-1
<PAGE>
 
                                      EXHIBIT K

                                  ESCROW AGREEMENT



             [TO BE COMPLETED WITHIN FIFTEEN DAYS OF THE AGREEMENT DATE]

                                         K-1
<PAGE>
 
                                      EXHIBIT L

                                ACCEPTANCE TEST PLAN



         The following materials will be incorporated by reference herein
         as Acceptance Test Plans when completed as defined in the
         Implementation Plan:


              -    Phase Acceptance Test Plan - Payment Development - To be
                   completed by November 30, 1995, subject to Time's
                   approval

              -    Final Acceptance Test Plan - Payment Beta & Rollout
                   Phase - To be completed by February 5, 1996, subject to
                   Time's approval

                                         L-1
<PAGE>
 
                                      EXHIBIT M

                                PROJECT RESOURCE PLAN


                                    SEE ATTACHED.










                                  Pages M-2 to M-4
                           contains confidential materials
                             which have been omitted and
                              filed separately with the
                               Securities and Exchange
                                     Commission

                                         M-1
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                      EXHIBIT N

                          WARRANTY AND MAINTENANCE SERVICES


         1.   Severity Level One - Critical Problems.  If, in Time's
         reasonable discretion, the System fails in a critical function
         whereby Time is unable to use the System or is severely restricted
         in an operational environment (a "Critical Problem"), including,
         without limitation, where the System threatens to corrupt or
         permanently destroy data, repeatedly fails catastrophically, or
         requires repeated rebooting, OMI shall, at no additional cost
         other than the annual Maintenance Fee, use best efforts to provide
         the following responses within the specified times after Time
         notifies OMI of the Critical Problem:  (i) initially contact Time
         within one (1) hour of notice of the Critical Problem; (ii)
         commence an initial action plan to cure the Critical Problem
         within two (2) hours of notice of the Critical Problem; (iii) if
         no resolution has been consummated within six (6) hours after
         notice of the Critical Problem, at Time's request, at an
         additional cost to Time of ****** per person per day (plus
         reasonable travel and expenses), provide on-site support as soon
         as possible (using best efforts), but in any event, no later than
         twelve (12) hours after initial notice of the Critical Problem and
         shall continuously update Time on the action plan at least every
         six (6) hours; and (iv) correct the Critical Problem and provide a
         fix, using best efforts, within twenty-four (24) hours of notice
         of the Critical Problem.  Time will provide any additional
         information reasonably needed by OMI in order to assist OMI in
         correcting the Critical Problem.

         2.   Severity Level Two - Moderate Problems.  If, in Time's
         reasonable discretion, the System suffers from a moderate failure
         that does not prevent Time from using the System but does restrict
         certain functions of the System, including, without limitation,
         where the System is usable but inconvenient on occasion (i.e., one
         or more documented commands or functions are not available in the
         most convenient or expeditious manner), or has failed to be
         installed (a "Moderate Problem"), OMI shall, at no additional cost
         other than the annual Maintenance Fee, use best efforts to provide
         the following responses within the specified times after Time
         notifies OMI of the Moderate Problem:  (i) initially contact Time
         within twenty-four (24) hours of notice of the Moderate Problem;
         (ii) commence an initial action plan to cure the Moderate Problem
         within twenty four (24) hours of notice of the Moderate Problem;
         (iii) update Time with progress on the action plan at least on a
         daily basis; (iv) provide a temporary fix of the Moderate Problem,
         using best efforts, within two (2) days of notice of the Moderate
         Problem; and (v) provide a permanent fix of the Moderate Problem,

                                        N-1 
<PAGE>
 
                                      EXHIBIT N

                    WARRANTY AND MAINTENANCE SERVICES (CONTINUED)



         using best efforts, within thirty (30) days of notice of the
         Moderate Problem.  Time will provide any additional information
         reasonably needed by OMI in order to correct the Moderate
         Problem.

         3.   Severity Level Three - Minor Problems.  If, in Time's
         reasonable discretion, the System suffers from a minor failure
         that does not prevent Time from fully using the System but does
         result in some minor deviations from documented practices or
         expected operation, including, without limitation, where the
         System does not operate strictly according to specifications or
         contains one or more errors in the documentation (a "Minor
         Problem"), OMI shall, at no additional cost other than the annual
         Maintenance Fee, use best efforts to provide the following
         responses within the specified times after Time notifies OMI of
         the Minor Problem:  (i) initially contact Time within twenty-four
         (24) hours of notice of the Minor Problem; (ii) commence an
         initial action plan to cure the Minor Problem within ten (10) days
         of notice of the Minor Problem; (iii) update Time with progress on
         the action plan at least on a weekly basis; (iv) work diligently,
         using best efforts, to provide a temporary fix of the Minor
         Problem within ninety (90) days of notice of the Minor Problem;
         and (v) provide a permanent fix of the Minor Problem, using best
         efforts, in the next release, but to the extent the Maintenance
         Period expires before delivery of the next release by OMI to Time,
         OMI shall continue to be obligated to deliver any new release
         containing a permanent fix of any Minor Problem identified by Time
         during the Maintenance Period.  Time will provide any additional
         information reasonably needed by OMI in order to correct the Minor
         Problem.

         4.   Hotline Support.  During the Maintenance Period(s), OMI
         shall, at no additional cost other than the annual Maintenance
         Fee, provide Time with a hotline number to allow Time to notify
         OMI's technical service representatives, during the hours of 8:00
         a.m. through 6:00 p.m., Monday through Friday (Eastern Time) (the
         "Business Hours"), of failures, malfunctions, defects or
         non-conformities and to request answers by telephone from OMI to
         questions concerning the use of the System.

         5.   Critical Beeper Service.  Subject to the payment of the
         applicable fees for Critical Beeper Services as set forth in
         Exhibit F, outside of the Business Hours, OMI shall make available
         to Time access to a pager, which will allow Time to access OMI's
         "on-call" technicians on a seven (7) day a week, twenty-four (24)
         hour a day basis.

                                        N-2 
<PAGE>
 
                                      EXHIBIT N

                    WARRANTY AND MAINTENANCE SERVICES (CONTINUED)



         6.   Notice of Problems.  For all purposes of this Agreement, all
         good faith efforts on the part of Time to contact OMI by way of
         the Hotline Support or the Critical Beeper Service as Specified
         herein shall constitute notice of the Critical, Moderate and/or
         Minor Problem (as applicable) and thereby shall trigger the
         response times on the part of OMI as Specified herein.

                                        N-3 
<PAGE>
 
                                      EXHIBIT O

                           AVP SYSTEMS LICENSING AGREEMENT

                                    SEE ATTACHED.


                                 AMENDMENT NUMBER 1


              This Amendment Number 1 is made and entered into as of
         April 25, 1996 by and between Time Inc. New Media, with offices at
         Time & Life Building, Rockefeller Center, New York, N.Y. 10020
         ("Time") and Open Market, Inc., with offices at 245 First Street,
         Cambridge, Massachusetts 02142 ("OMI") in order to amend the
         Development and Services Agreement between the parties dated as of
         January 1, 1995 (the "Development Agreement") pursuant to Section
         23.11 thereof.  Unless expressly provided herein, the defined
         terms in the Development Agreement shall have the same meaning
         when used in this Amendment.  For purposes of this Amendment only,
         Transaction Server Software shall be deemed to include all
         Developments relating thereto. 

              In consideration of the mutual covenants and agreements
         contained herein, and other consideration, the receipt and
         sufficiency of which is hereby acknowledged, the parties hereto
         agree to amend the Development Agreement as follows:

         1.   Amendments

         (a)  Delete subsection (ii) of Section 6.5 in its entirety and
         replace it with the following:

         (ii) terminate the cure and testing period by notifying OMI in
         writing in which case Time shall have no further payment
         obligations with respect to any Deliverables or Services as of the
         date of any such notification and OMI shall promptly refund all
         monies paid to OMI up to the date of termination for or relating
         to the Transaction Server Software as described in Sections I, II,
         V, VI, VII, IX and XII of Exhibit F of this Agreement.  The
         parties agree that such monies paid by Time as of the date hereof
         are set forth in column (1) (OM-Transact) and column (2) (OM-
         Transact-related) of Exhibit A attached hereto.  Notwithstanding
         the foregoing, OMI's refund obligations under this subsection (ii)
         shall not apply to the items set forth in column (3) (Non-OM-
         Transact) of Exhibit A, which includes the following: (x) the
         Merchant Server Software and all related Deliverables, Services
         and Expenses that either have achieved Phase Acceptance pursuant
         to Section 6.3 of this Agreement or have been delivered, installed
         and used in commercial production by Time (or, in the case of

                                         O-1
<PAGE>
 
                                      EXHIBIT O

                     AVP SYSTEMS LICENSING AGREEMENT (CONTINUED)


         Expenses, have been accrued by OMI), and (y) SIMS.  OMI's refund
         obligations under this subsection (ii) shall also not apply to any
         fees paid in connection with additional Merchant Server Software,
         Merchant Server Hardware or other Merchant Server Software-related
         Deliverables and related Services and Expenses, ordered and paid
         for by Time after the date hereof, provided that such items are
         documented by OMI to Time in a supplement to Exhibit A and
         mutually agreed upon by the parties.  It is acknowledged and
         agreed that the Time's refund remedy shall apply solely to the
         fees paid for or relating to the Transaction Server Software as
         described above during the Final Acceptance Test. 

         (b)  Delete subsection (iii) of Section 6.5 in its entirety and
         replace it with the following:

         (iii) accept any nonconforming Deliverables subject to a mutually
         agreed reduction in unpaid fees (or a refund of amounts already
         paid by Time to OMI), which in no case shall exceed the total
         amount of the refund of the fees for or relating to the
         Transaction Server Software determined in accordance with the
         preceding subsection (ii). 

         (c)  Add the following new paragraph (b) to Section 6.5:

         Notwithstanding the foregoing, the parties acknowledge the
         complexities of this Agreement and the delays, expense and
         difficulties that may be involved in proving the damages to Time
         in the event of OMI's breach of its obligations with respect to
         the Transaction Server Software.  Time and OMI agree that in the
         event of such breach, Time's damages may exceed the sum of the
         refund set forth in subsection (ii) above and the liquidated
         damages set forth below. However, to provide certainty to the
         parties, in the event that the Transaction Server Software or any
         portion thereof continues to fail the Phase Acceptance Tests or
         Final Acceptance Test and Time elects to terminate the cure and
         testing period pursuant to subsection (ii) above, Time shall
         either return to OMI or delete all production and back-up copies
         of the Transaction Server Software and, in addition to the refund
         due pursuant to subsection (ii) above, OMI shall pay to Time, as
         liquidated damages (but not as a penalty) an amount equal to one
         million dollars ($1,000,000), which shall be due and payable upon
         Times's written certification to OMI as to the return or deletion
         of all copies of the Transaction Server Software as set forth
         above.  It is acknowledged and agreed that the liquidated damages
         remedy under this paragraph shall apply only if Time makes the
         foregoing election solely with respect to the Transaction Server
         Software and in no other case. 

                                         O-2
<PAGE>
 
                                      EXHIBIT O

                     AVP SYSTEMS LICENSING AGREEMENT (CONTINUED)


         (d)  Add the following new paragraph (c) to Section 6.5:

         Time hereby acknowledges and agrees that the Merchant Server
         Software and all related items described in subsection (ii)(x)
         above have achieved Phase Acceptance and shall not be subject to
         Final Acceptance. 

         (e)  Delete the second clause of the first sentence of Section
         21.2 and replace it with the following:

         "AND THE AMOUNT OF OMI'S LIABILITY TO TIME OR ANY THIRD PARTY
         UNDER ANY CLAIM FOR LOSS OR LIABILITY BASED UPON, ARISING OUT OF,
         RESULTING FROM, OR IN ANY WAY CONNECTED WITH THE PERFORMANCE OR
         BREACH OF THIS AGREEMENT SHALL IN NO CASE EXCEED THE GREATER OF
         THE MONEY PAID TO OMI FOR ANY EQUIPMENT, PRODUCTS OR SERVICES
         FURNISHED OR TO BE FURNISHED UNDER THIS AGREEMENT OR THE AMOUNTS
         SET FORTH IN SECTION 6.5."

         2.   Other Provisions Applicable

         Except as amended hereby, the Development Agreement is and shall
         remain in full force and effect, and the provisions thereof shall
         be applicable to this Amendment to the extent that they are
         relevant.  This Amendment Number 1 contains the entire agreement
         of the parties with respect to the subject matter hereof. 





                                [Intentionally Blank]

                                         O-3
<PAGE>
 
                                   EXHIBIT O

                  AVP SYSTEMS LICENSING AGREEMENT (CONTINUED)


         IN WITNESS WHEREOF, the parties have caused this Amendment to be
         executed by their respective authorized representatives as of the
         date first written above. 

         Open Market, Inc.                  Time Inc. New Media

         By:                                By:                         

         Name:                              Name:                       
                   (Print)                               (Print)

         Title:                             Title:                      



         IN WITNESS WHEREOF, the parties have caused this Amendment to be
         executed by their respective authorized representatives as of the
         date first written above. 

         Open Market, Inc.                  Time Inc. New Media

         By:                                By:                         

         Name:                              Name:                       
                   (Print)                               (Print)

         Title:                             Title:                      

                                         O-4
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                  SEPARATELY WITH THE SECURITIES AND EXCHANGE
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                                  EXHIBIT A

         Time, Inc.
         Contract amounts
         April 24, 1996


<TABLE> 
<CAPTION> 
                                                           (1)             (2)            (3)
         Item      Description            Amount       OM-Transact     OM-Transact      Non-OM-
                                                                       related          Transact
<S>                                       <C>          <C>             <C>              <C> 
         1.   Product license fees        ******       ******             -             ******
                                                                                        ******

         2.   Initial consulting          ******          -            ******           ******

         3.   Phased acceptance           ******          -            ******              -

         4.   Final acceptance            ******          -            ******              -

         5.   Additional services         ******          -            ******           ******

         6.   Customer support            ******          -            ******           ******
              (through March 1996)                                           **************

         7.   Account setup               ******          -               -             ******

         8.   Support & maintenance       ******          -            ******           ******

         9.   L.C.S.                      ******          -               -             ******

         10.  Reimbursed expenses         ******          -            ******           ******
                                                                                              
                                          2,239,783    ******          ******           ******

                                                    ******
</TABLE> 

                                         O-1

<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                 SEPARATELY WITH THE SECURITIES AND EXCHANGE 
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.
    
                                                                   EXHIBIT 10.34
     

                                    LICENSE

                                      AND

                                   EXCLUSIVE

                                 DISTRIBUTION

                                   AGREEMENT

                                BY AND BETWEEN

                              TIME INC. NEW MEDIA

                                      AND

                               OPEN MARKET, INC.



                          Dated as of April 10, 1996
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                 SEPARATELY WITH THE SECURITIES AND EXCHANGE 
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                  TABLE OF CONTENTS


         1.   DEFINED TERMS..........................................   2
              1.1   Documentation....................................   2
              1.2   ISP..............................................   2
              1.3   OMI Site.........................................   2
              1.4   Payment Date.....................................   2
              1.5   Prohibited Entities..............................   2
              1.6   Regulatory Requirements..........................   2
              1.7   Release..........................................   2
              1.8   Software Improvement.............................   3
              1.9   Subscriber.......................................   3
              1.10  Subscription.....................................   3
              1.11  Update...........................................   3
              1.12  U.S. Regulatory Requirements.....................   3

         2.   BETA TESTING...........................................   3
              2.1   First Phase Beta Test............................   4
              2.2   Second Phase Beta Test...........................   4

         3.   LAUNCH, ACCEPTANCE, DISTRIBUTION AND BUNDLING..........   5
              3.1   Launch...........................................   5
              3.2   Acceptance by Time and CompuServe................   5
              3.3   Pathfinder Bundling..............................   7
              3.4   Distribution by OMI..............................   7
              3.5   End User License and Other Material..............   8
              3.6   **** Trial Period................................   8

         4.   LICENSE AND EXCLUSIVITY................................   9
              4.1   License..........................................   9
              4.2   Exclusivity......................................   9
              4.3   Scope of License.................................  11
              4.4   Disclosure to Third Parties......................  12

         5.   OM-EXPRESS SOURCE CODE ESCROW..........................  12
              5.1   Delivery.........................................  12
              5.2   New Escrow Agreement.............................  12

         6.   OMI CUSTOMER SUPPORT OBLIGATIONS.......................  13
              6.1   Beta Test Period.................................  13
              6.2   Post-Launch......................................  13
              6.3   Provisions of Software Improvements..............  13
              6.4   CompuServe Training..............................  15
              6.5   Change in Links..................................  15

         7.   TIME PROMOTION.........................................  15

                                         -i-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                 SEPARATELY WITH THE SECURITIES AND EXCHANGE 
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


         8.   ROYALTIES AND FEES.....................................  16
              8.1   License Fee......................................  16
              8.2   OM-Express Royalty...............................  16
              8.3   Pathfinder ****** ...............................  16
              8.4   Customer Support Fee.............................  16
              8.5   Trial Period Fees................................  17
              8.6   Tracking Software................................  18
              8.7   Royalty Advance..................................  18
              8.8   Audit Rights.....................................  18

         9.   REPRESENTATIONS, WARRANTIES AND COVENANTS..............  19
              9.1   Ownership........................................  19
              9.2   Duly Authorized..................................  19
              9.3   Non-Interference.................................  21
              9.4   Specifications...................................  21
              9.5   Disclaimer.......................................  21
              9.6   Regulatory Requirements Compliance Generally.....  22
              9.7   Regulatory Requirements on Use of Software.......  22

         10.  PROPRIETARY RIGHTS.....................................  23
              10.1  Rights to OM-Express.............................  23
              10.2  Rights to Pathfinder.............................  23
              10.3  OMI Trademarks, Legends and Notices..............  23

         11.  PROPRIETARY AND CONFIDENTIAL INFORMATION...............  24
              11.1  Pathfinder Information...........................  24
              11.2  Confidential Information.........................  24
              11.3  Restrictions.....................................  25
              11.4  Exceptions.......................................  25
              11.5  Return or Destroy................................  25
              11.6  OMI's Duty to Inform.............................  26

         12.  INDEMNIFICATION........................................  26
              12.1  OMI Indemnification..............................  26
              12.2  Time Indemnification.............................  27
              12.3  Limitation.......................................  28
              12.4  Section 365(n)...................................  28
              12.5  Publicity........................................  28
              12.6  Most Favored Customer............................  28

         13.  LIMITATION OF LIABILITY................................  29
              13.1  Limitation of Liability for Time.................  29
              13.2  Limitation of Liability for OMI..................  29

         14.  TERM AND TERMINATION; RENEWAL..........................  29
              14.1  Term.............................................  29
              14.2  Renewals.........................................  29
              14.3  Termination For Cause by Time....................  29
              14.4  Time's Rights on Termination for Cause...........  30
              14.5  Termination for Cause by OMI.....................  31

                                      - ii -
<PAGE>
 
              14.6  Delivery on Termination..........................  31
              14.7  Survival.........................................  31

         15.  MISCELLANEOUS..........................................  31
              15.1  Insurance........................................  31
              15.2  Notice...........................................  32
              15.3  Personnel Rules and Regulations..................  33
              15.4  Independent Contractor...........................  33
              15.5  Force Majeure....................................  33
              15.6  No Waiver........................................  34
              15.7  Severability.....................................  34
              15.8  Assignment.......................................  34
              15.9  Governing Law and Venue..........................  34
              15.10 Counterparts.....................................  34
              15.11 Entire Agreement.................................  35


         EXHIBIT A...................................................  37

         EXHIBIT B...................................................  43

                                      - iii -
<PAGE>
 
                    LICENSE AND EXCLUSIVE DISTRIBUTION AGREEMENT

              THIS AGREEMENT made and entered into on this 10th day of
         April, 1996 (the "Agreement"), by and between Open Market, Inc.,
         a corporation existing under the laws of the State of Delaware
         with offices at 245 First Street, Cambridge, Massachusetts 02142
         (hereinafter referred to as "OMI") and Time Inc. New Media, a
         corporation existing under the laws of the State of Delaware with
         offices at Time & Life Building, Rockefeller Center, 1271 Avenue
         of the Americas, New York, New York 10020 (hereinafter referred
         to as "Time").

              WHEREAS, the parties have previously executed a Development
         and Services Agreement made and entered into November 14, 1995,
         and effective as of January 1, 1995 (the "Development
         Agreement");

              WHEREAS, OMI is in the business of developing, licensing,
         operating and maintaining software in connection with the
         Internet's World Wide Web protocol (the "World Wide Web"), and
         has developed and owns a certain software product for use by
         Internet users currently known as "OM-Express," as more fully
         detailed in the specifications attached as Exhibit A hereto (the
         "Specifications");

              WHEREAS, Time has a site on the World Wide Web currently
         known as "Pathfinder" and desires to market and distribute
         OM-Express through Pathfinder;

              WHEREAS, OMI desires to grant to Time certain exclusive
         rights to market and distribute OM-Express through Pathfinder for
         a certain period upon the terms and conditions set forth in this
         Agreement and provide certain other services related to
         OM-Express pursuant to the terms of this Agreement; and

              WHEREAS, Time is facilitating the licensing to CompuServe
         Incorporated ("CompuServe") of OM-Express for use by subscribers
         to CompuServe ("CompuServe Subscribers") upon the terms and
         conditions set forth in that certain license and distribution
         agreement by and between CompuServe and OMI substantially in the
         form of Exhibit B hereto (the "CompuServe/OMI License
         Agreement").

              NOW, THEREFORE, in consideration of the foregoing and of the
         respective agreements and undertakings hereinafter set forth and
         other good and valuable consideration, the receipt and
         sufficiency of which is hereby acknowledged, the parties hereto
         do hereby agree as follows:
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                 SEPARATELY WITH THE SECURITIES AND EXCHANGE 
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                 1.  DEFINED TERMS

              Unless otherwise provided herein, all capitalized terms
         shall have the meanings ascribed to them in the Development
         Agreement.

              1.1   Documentation.  The term "Documentation" shall mean
         any and all reference manuals, installation instructions or other
         materials, in printed or electronic form, relating to or
         necessary for the operation of OM-Express that OMI makes
         generally available to its customers or licensees of OM-Express
         and shall, at a minimum, include such materials that OMI makes
         available to ISPs and their customers and subscribers.

              1.2   ISP.  The term "ISP" shall mean Internet Service
         Providers (i.e., entities that offer connectivity to the
         Internet, including any on-line service providers such as *******
         ******* *********** ******* ** ********* ********.

              1.3   OMI Site.  The term "OMI Site" shall mean a dedicated
         site on the World Wide Web that is owned, operated and maintained
         by OMI for the sole purpose of (a) downloading OM-Express
         (including any Software Improvements) to Subscribers who accept
         the offer to license OM-Express from OMI, and (b) performing such
         other activities and tasks as may be related to the licensing by
         Subscribers of OM-Express and the payment by Time therefor in
         accordance with the terms of this Agreement.

              1.4   Payment Date.  The term "Payment Date" shall mean
         March 31, June 30, September 30 or December 31 of a particular
         year, as the context may require.  The terms of payment of each
         invoice shall be net thirty (30) days.

              1.5   Prohibited Entities.  The term "Prohibited Entities"
         shall mean any of the entities having the names or being commonly
         referred to as ******** ************** ************ ***********
         **** ********* **** ****** ********** ***** *************** *****
         ****** **** ****** ******* ********* *********** ****** *****
         ********** **** *** *** *********** ****.

              1.6   Regulatory Requirements.   The term "Regulatory
         Requirements" shall mean any regulation, ordinance or
         requirement, including regulations of administrative agencies or
         bodies, in whatever form, now existing or to come into existence
         during the term of this Agreement.

              1.7   Release.  The term "Release" shall mean a new version
         of OM-Express which consists solely of major functional
         enhancements or feature additions to OM-Express; provided,
         however, that a Release shall not contain any changes in

                                         -2-
<PAGE>
 
         OM-Express that are more properly classified as an Update, which
         changes shall be provided in a separate Update.  A new Release is
         customarily connoted by a change in the revision number to the
         left of the decimal point (ex. 4.00)

              1.8   Software Improvements.  The term "Software
         Improvements" shall mean:

                    (a)  any Updates;

                    (b)  any Releases; or

                    (c)  any other new software OMI or OMI's agents or
         subcontractors may market at any time as a full or partial (i.e.,
         having substantially similar functionality) alternative or
         replacement for OM-Express, even if a user of such new or
         improved software is not required to license OM-Express in order
         to operate such new or improved software (including any
         documentation related thereto).

              1.9   Subscriber.  The term "Subscriber" shall mean any
         person or entity which has paid for a Subscription.

              1.10  Subscription.  The term "Subscription" shall mean that
         paid portion of Pathfinder that includes an offer to license
         OM-Express (it being understood that Time, in accordance with the
         provisions of Section 3.3, shall have no obligation to offer a
         license to OM-Express with every paid product (including, without
         limitation, a Subscription)).

              1.11  Update.  The term "Update" shall mean a new version of
         OM-Express that consists solely of (a) minor functional
         enhancements or feature additions to OM-Express, or (b) error
         corrections and minor additions to OM-Express.  An Update is
         customarily connoted by a change in the revision number(s) to the
         right of the decimal point (ex. 3.10)

              1.12  U.S. Regulatory Requirements.  The term "U.S.
         Regulatory Requirements" shall mean any U.S. Federal, state or
         local, regulation, ordinance or requirement, including
         regulations of administrative agencies or bodies, in whatever
         form, now existing or to come into existence during the term of
         this Agreement.

                                  2.  BETA TESTING

              OMI shall undertake the beta testing of OM-Express as
         follows:

                                         -3-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                 SEPARATELY WITH THE SECURITIES AND EXCHANGE 
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


              2.1   First Phase Beta Test.

                    (a)  The first phase of a beta test (the "First Phase
         Beta Test") will begin on ***** *** ***** and shall continue for
         a period not to exceed ****** **** ***** during which First Phase
         Beta Test OMI will make OM-Express available for downloading
         through the OMI Site; provided, however, that upon OMI's written
         notice, such period may be extended.

                    (b)  OMI agrees to manage, review, create, delete,
         edit, or otherwise engineer OM-Express in such a way that, at the
         end of the First Phase Beta Test, OM-Express will be
         automatically disabled, provided, however, that such disablement
         shall in no way impair or adversely impact upon:

                        (i)  the continued functionality or operation of
         Pathfinder; provided, however, that the foregoing shall not apply
         to the extent that Pathfinder's functionality depends on
         OM-Express for its scripts; or

                       (ii)  the functionality of any of Subscriber's other
         software or hardware.

                   (c)  Prior to the expiration of the First Phase Beta
         Test, each copy of OM-Express made available for the First Phase
         Beta Test will automatically display to the user thereof a
         message, the wording of which will be subject to the prior
         approval of Time, informing such user that such copy will, upon
         the expiration of the First Phase Beta Test, become disabled and
         unavailable for further use.  At the expiration of the First Phase
         Beta Test, each copy of OM-Express made available for the First
         Phase Beta Test will include (i) a message, the wording of which
         will be subject to the prior approval of Time, informing the
         OM-Express user that the Second Phase Beta Test version of
         OM-Express may be downloaded and (ii) a hypertext link to the OMI
         Site from which such other beta version of OM-Express may be
         downloaded.

              2.2  Second Phase Beta Test.

                   (a)  The second phase of a beta test (the "Second Phase
         Beta Test") (the First Phase Beta Test and the Second Phase Beta
         Test shall collectively be referred to as the "Beta Test Period")
         will begin on or about *** *** **** (or such other date as may be
         set forth in OMI's written notice pursuant to Section 2.1(a)
         hereof) and will last for a period of approximately ****** ****
         ****, during which Second Phase Beta Test Time shall begin
         marketing of OM-Express and, pursuant to Section 3.4, provide a
         link to the OMI Site for distribution of OM-Express through

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         Pathfinder; provided, however, that upon OMI's written notice,
         such period may be extended.

                   (b)  OMI agrees to manage, review, create, delete, edit,
         or otherwise engineer OM-Express in such a way that, at the end of
         the Second Phase Beta Test, OM-Express will:

                        (i)  incorporate any appropriate modifications to
         or corrections to any material defects of OM-Express which were
         identified during the First Phase Beta Test or otherwise; and

                       (ii)  be automatically disabled; provided, however,
         that such disablement shall in no way impair or adversely impact
         upon:

                             (A)  the continued functionality or operation
         of Pathfinder; provided, however, that the foregoing shall not
         apply to the extent that Pathfinder's functionality depends on
         OM-Express for Pathfinder's server-side scripts; or

                             (B)  the functionality of any Subscriber's
         other software or hardware.

                   (c)  Prior to the expiration of the Second Phase Beta
         Test, each copy of OM-Express made available for the Second Phase
         Beta Test will automatically display to the user thereof a
         message, the wording of which will be subject to the prior
         approval of Time, informing such user that such copy will, upon
         expiration of the Second Phase Beta Test, become disabled and
         unavailable for further use.  At the expiration of the Second
         Phase Beta Test, OM-Express will include a message, the wording of
         which shall be subject to the prior approval of Time, to the
         OM-Express user containing an offer to purchase a Subscription
         (including an offer to license OM-Express) and a hypertext link to
         a special Uniform Resource Locator ("URL") within Pathfinder (the
         "Referral Site").

                  3.  LAUNCH, ACCEPTANCE, DISTRIBUTION AND BUNDLING

              3.1  Launch.  Commercial launch (the "Launch") of OM-Express
         will occur on or about **** *** ***** subject to any extension
         pursuant to the terms of Sections 2.1(a) and 2.2(a) hereof;
         provided, however, the Launch version will incorporate any and all
         appropriate modifications or corrections to any material defects
         of OM-Express which are identified during the Second Phase Beta
         Test or otherwise.

              3.2  Acceptance by Time and CompuServe.  (a) OMI shall
         provide to each of Time and CompuServe a master copy of the object
         code for the Launch version of OM-Express.  Upon delivery of the

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         Launch version, each of Time and CompuServe shall conduct an
         appropriate acceptance test developed by OMI in consultation with
         Time and CompuServe (at no additional cost to Time or CompuServe)
         (an "Acceptance Test").  Each of the Acceptance Tests will be
         sufficient to test the functionality of the Launch version of
         OM-Express with respect to its conformance with the
         Specifications.  At no additional cost to Time or CompuServe, OMI
         personnel shall assist Time and CompuServe as reasonably required
         during such Acceptance Test as reasonably requested by Time or
         CompuServe.  In the event that the delivery of the Launch version
         of OM-Express to Time and CompuServe occurs after OMI has
         commenced to offer for sale licenses for OM-Express in a
         commercial release to the general public via Internet downloading
         ("General Availability"), the Acceptance Test shall be as follows:
         the Acceptance Test shall demonstrate that OM-Express performs
         substantially in accordance with the Specifications, it being
         expressly understood that Acceptance will not be delayed or
         withheld due to minor errors or bugs that do not have a material
         adverse affect upon the performance of OM-Express.  However, if
         the delivery of the Launch version to Time and CompuServe occurs
         prior to General Availability, the Acceptance Test shall be as
         follows:  the Acceptance Test shall demonstrate that OM-Express
         performs in accordance with the Specifications.  In addition,
         notwithstanding the fact that Acceptance shall have occurred, OMI
         shall have a period of not more than ********** **** days from
         Acceptance to make available to Time and CompuServe one or more
         Update(s) that are sufficient to make error corrections and/or fix
         bugs identified by Time or CompuServe, or otherwise, during the
         Acceptance Test process.  The Acceptance Test shall demonstrate
         that OM-Express performs in accordance with the Specifications.
         Each of Time and CompuServe shall have seven (7) days from receipt
         of the Launch version of OM-Express to notify OMI in writing
         whether it accepts or rejects such version on the basis of its
         Acceptance Test.  Time and CompuServe will be deemed to accept the
         Launch version if:  (i) both Time and CompuServe deliver to OMI a
         written notice of acceptance of that version; or (ii) within such
         seven (7) day period, both Time and CompuServe fail to notify OMI
         of its rejection of the Launch version ("Acceptance").

                   (b)  If the Launch version of OM-Express fails to pass
         either Acceptance Test, either Time or CompuServe, as the case may
         be, shall so notify OMI in writing, specifying the nature of such
         failure in reasonable detail.  OMI shall have (i) ten (10) days or
         (ii) until **** *** ***** whichever is sooner, in which to correct
         the cause of such failure, redeliver another master copy of
         OM-Express as necessary to correct the failure.  After OMI's
         redelivery of such master copy of OM-Express, either Time or
         CompuServe, as the case may be, shall reconduct the Acceptance
         Test within ***** *** business days.  In the event that OM-Express
         continues to fail the applicable Acceptance Test, then Time and/or


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         CompuServe (as the case may be) may, at its sole discretion and
         without limitation of its other rights and remedies (x) give OMI
         another seven (7) days (or **** *** ***** whichever is sooner) in
         which to cure the problem and recommence the Acceptance Test; (y)
         terminate this Agreement and return OM-Express to OMI; or (z)
         accept any nonconforming versions of OM-Express.

                   (c)  Time shall have the option to terminate this
         Agreement pursuant to Section 14.3 hereof, in the event:

                        (i)  the Launch has not occurred by the close of
         business June 30, 1996;

                       (ii)  Acceptance has not occurred by the close of
         business June 30, 1996; or

                      (iii)  OMI has failed to deliver by the close of
         business June 30, 1996 Transaction Server Software that has
         satisfied Final Acceptance by Time pursuant to the Development
         Agreement;

         In such event, Time shall, pursuant to Section 14.4(b), be
         relieved of, and shall not have, either (x) any obligation
         hereunder to pay any fees or other monies to OMI or (y) to promote
         OM-Express under Section 7, or otherwise.

              3.3  Pathfinder Bundling.  After Acceptance, Time shall make
         available to users of Pathfinder the ability to license OM-Express
         by subscribing for a Subscription and receiving the right to
         license OM-Express as part of such Subscription at no extra
         charge; provided, however, that Time shall have no obligation to
         market or sell a license to OM-Express with every paid product
         (including, without limitation, any Subscription) offered by
         Pathfinder.  To the extent that copies of OM-Express shall be
         distributed to Subscribers on computer disks, the parties shall
         discuss the manner in which such distribution shall be made and
         the allocation between the parties of the costs and expenses
         associated therewith.  With acceptance of each Subscription that
         includes an offer to license OM-Express, Time shall include a
         hypertext link (prominently displayed on the Pathfinder site) to
         the OMI Site for further information on electronic distribution of
         OM-Express.  The parties shall agree upon the form and content of
         the links.

              3.4  Distribution by OMI.  At Time's option, OMI shall
         distribute OM-Express from the OMI Site in accordance with the
         provisions of Sections 2 and 3 of this Agreement, the
         Specifications and such other terms as the parties may agree.  The
         parties hereby acknowledge that Time has so exercised this option
         and that OMI shall perform the foregoing services until such time,

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         if ever during the term of this Agreement, as Time notifies OMI
         that it will download OM-Express from a site operated by or on
         behalf of Time.  In consideration of performing such services,
         Time (for so long as OMI shall continue to perform such services)
         will pay OMI on a monthly basis in advance, ***** ******** *******
         ********.  The foregoing shall represent all of the costs and
         expenses that may be associated with the operation of the OMI Site
         for which Time shall compensate OMI, and any other costs and
         expenses that may arise in connection therewith shall be borne by
         OMI.  In addition, Time shall provide to OMI such hardware as is
         necessary to operate the OMI Site, which hardware shall be owned
         by Time at all times during the term of this Agreement.  This
         hardware shall be used by OMI solely and exclusively for the
         purposes of operating the OMI Site as set forth in the first
         sentence of this Section 3.4.  OMI shall not operate any other
         software on this hardware, nor shall it distribute OM-Express from
         this hardware for any person or entity other than Time.

              3.5  End User License and Other Material.  OMI shall require
         each Subscriber to indicate agreement to a click license (the "End
         User License") prior to the downloading by the Subscriber of
         OM-Express.  OMI agrees that the End User License, which shall be
         between OMI and the Subscriber, shall include terms customary to
         click or shrink wrap licenses in the software industry, including
         limitations on liability and disclaimers which shall release Time
         and its Affiliates and CompuServe and its Affiliates, as well as
         OMI, from any liability arising in connection with the downloading
         and/or use of OM-Express.  Time shall have the right to approve
         the terms of such End User License prior to its first use.  In
         addition, OMI shall provide each Subscriber with information that
         is clear, comprehensible and readily visible, in such places
         (including, without limitation, the End User License and
         Documentation provided to the Subscriber) that shall be adequate
         to explain the appropriate uses of OM-Express and warns the
         Subscriber against uses that may be inappropriate (including,
         without limitation, those uses that may entail a risk of criminal
         liability).
    
              3.6  Free Trial Period.

                   (a)  Following the Launch, at any time and from time to
         time, at Time's option OMI will make OM-Express available to users
         of Pathfinder for a free limited-time (but not to exceed
         thirty-one (31) days) trial period.

                   (b)  OMI agrees to manage, review, create, delete, edit,
         or otherwise engineer OM-Express in such a way that, at the end of
         the free trial period, OM-Express will be automatically disabled;
         provided, however, that such disablement shall in no way impair or
         adversely impact upon:
     
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                        (i)  the continued functionality or operation of
         Pathfinder; provided, however, that the foregoing shall not apply
         to the extent that Pathfinder's functionality depends on
         OM-Express for its scripts; or

                       (ii)  the functionality of any of Subscriber's other
         software or hardware.

                   (c)  Prior to expiration of the; trial period, each copy
         of OM-Express will automatically display to the user thereof a
         message, the wording of which will be subject to the prior
         approval of Time, informing such user that such copy will, upon
         expiration of the trial period, become disabled and unavailable
         for further use.  At the expiration of the free trial period,
         OM-Express will include a message, the wording of which will be
         subject to the prior approval of Time, informing the user of an
         offer to purchase a Pathfinder product (including, without
         limitation, a Subscription that includes an offer to license
         OM-Express) and a hypertext link to the Referral Site.

                             4.  LICENSE AND EXCLUSIVITY

              4.1  License.  OMI hereby grants to Time a non-transferable,
         non-exclusive (except as stated herein) worldwide right and
         license (the "License") to market and distribute copies of the
         master copy of OM-Express, in object code form only.

              4.2  Exclusivity.

                   (a)  During the Beta Test Period and for a period of
         ********** **** days from the date of Acceptance (the "Exclusivity
         Period"), Time shall have the exclusive right to promote, market,
         distribute and offer OM-Express for sale over the Internet
         (including but not limited to, the World Wide Web); provided,
         however, that the foregoing shall not limit OMI's right to:

                        (i)  promote, market, distribute and offer
         OM-Express for sale from the OMI Site; provided, however, that
         each copy of OM-Express sold and/or distributed during the term of
         this Agreement by OMI from the OMI Site shall have included or
         embedded within it hypertext links to Pathfinder, preloaded by
         OMI, causing OM-Express to access Pathfinder as the first site
         (or, if a hypertext link to the OMI Site is included in OM-Express
         as the top site, one of the first two (2) sites) as part of its
         functionality; provided, however Time may at any time instruct OMI
         to no longer include in copies of OM-Express distributed to users
         any such hypertext links and OMI shall promptly comply with such
         instruction);

                                         -9-
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                       (ii)  grant original equipment manufacturers
         ("OEMs") the right to distribute and/or offer OM-Express for sale
         or license pre-loaded on the hard drive of or packaged with newly
         manufactured computers;

                      (iii)  grant entities the right to distribute
         OM-Express over internal, company-wide networks (i.e., intranets);

                       (iv)  grant entities with sites on the World Wide
         Web that are engaged solely in the business of offering for sale
         either hard goods (e.g., catalogue direct marketers, Web-based
         stores) or software programs or applications the right to
         distribute and offer OM-Express for sale as part of their
         merchandise selection; or

                        (v)  grant any right to promote, market,
         distribute, or offer OM-Express for sale through any ISP in
         connection with any on-line service that is designed and intended
         for the exclusive use of persons or entities located outside of
         the United States; provided that at no time during the Exclusivity
         Period shall such on-line service be marketed or offered in the
         United States of America or its territories or possessions.

                   Notwithstanding anything to the contrary in the
         foregoing, OMI shall not, during the Exclusivity Period, grant any
         right to promote, market, distribute, or offer OM-Express for sale
         through any ISP (except, in the case of CompuServe, such
         arrangements as are set forth in the CompuServe/OMI License
         Agreement).

                   (b)  Beginning after the expiration of the Exclusivity
         Period and ending on December 31, 1996 (the "Limited Exclusivity
         Period"), OMI may grant to an ISP the right to promote, market,
         distribute, or offer OM-Express for sale after the later of:

                        (i)  close of business on September 1, 1996; and

                       (ii)  the expiration of the Exclusivity Period;

              provided, however, that OMI hereby represents, warrants and
         covenants to Time that in any and all agreements between OMI and
         each such ISP, other than the CompuServe/OMI License Agreement,
         such agreements shall contain the following contractual
         obligations:

                        (x)  the ISP shall not be permitted to advertise,
         promote, offer, or otherwise publicly announce the availability or
         impending availability of OM-Express on such service prior to
         September 2, 1996 or the expiration of the Exclusivity Period,
         whichever is later;


                                        -10-
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                        (y)  each copy of OM-Express sold and/or
         distributed during the Limited Exclusivity Period by such ISP
         shall have included or embedded within it hypertext links to
         Pathfinder, pre-loaded by OMI, causing OM-Express to access
         Pathfinder as one of the first five (5) top-level folders (i.e.,
         sites) as part of its functionality; provided, however Time may at
         any time instruct OMI to no longer include in copies of OM-Express
         distributed to users any such hypertext links and OMI shall
         promptly comply with such instruction); and

                        (z)  OMI shall have the obligation to conduct such
         review on a regular basis that is adequate to determine such ISP's
         compliance with the contractual provisions required by the terms
         of Section 4.2(b)(y) hereof and OMI shall terminate any
         arrangement for OM-Express with an ISP in the event that the ISP
         fails to use any non-compliance within five (5) days' notice
         thereof which shall be given by OMI to the ISP immediately upon
         OMI's determination of such non-compliance.

                   (c)  After the expiration of the Limited Exclusivity
         Period, OMI may grant to an ISP the right to promote, market,
         distribute, or offer OM-Express for sale; provided, however, that
         OMI hereby represents, warrants and covenants to Time that it will
         use reasonable commercial efforts to ensure that, in any agreement
         between OMI and such ISP in effect during the term of this
         Agreement, such agreement shall contain the following contractual
         obligations:

                        (i)  each copy of OM-Express sold and/or
         distributed by such ISP shall have included or embedded within it
         hypertext links to Pathfinder, pre-loaded by OMI, causing
         OM-Express to access Pathfinder as one of the first five (5)
         top-level folders (i.e., sites) as part of its functionality;
         provided, however Time may at any time instruct OMI to no longer
         include in copies of OM-Express distributed to users any such
         hypertext links and OMI shall promptly comply with such
         instruction);

                       (ii)  OMI shall have the obligation to conduct such
         review on a regular basis that is adequate to determine whether
         such ISP has complied with the terms of Section 4.2(c)(i); and

                      (iii)  in the event that such ISP is not in
         compliance, OMI shall have the obligation to make reasonable
         commercial efforts to cause such ISP to comply with its
         obligations as set forth in Section 4.2(c)(i).

              4.3  Scope of License.  Pursuant to the License, Time shall
         have the right to perform any activities related to the use,
         bundling, marketing and offering for sale (together with

                                        -11-
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         distribution in the event that Time notifies OMI that it wishes to
         distribute OM-Express pursuant to Section 3.4) of OM-Express
         subject to the terms and conditions of the License, including such
         activities that are or may be necessary or directly related
         thereto even though such other activities are not expressly
         permitted or otherwise set forth herein.

              4.4  Disclosure to Third Parties.  Notwithstanding anything
         in this Agreement to the contrary, Time shall have the right to
         disclose OM-Express (including any Documentation relating thereto)
         on a need-to-know basis to any Affiliate or any third party
         providing maintenance or development services, disaster recovery
         services, or facilities management or outsourcing services to
         Time, if such disclosure is made pursuant to an appropriate
         written confidentiality agreement and provided that such
         disclosure will not be made, either directly or, to Time's
         knowledge, indirectly, to Prohibited Entities.  Such written
         confidentiality agreement shall provide, among other things, that
         any entity to which Time discloses OM-Express, either in whole or
         in part, shall (a) restrict access to the master copy of
         OM-Express (including source code, if any) only to those
         employees, agents or representatives who require access to enable
         such entity to use OM-Express to the extent required by Time; and
         (b) secure and protect OM-Express (including source code, if any)
         using at least the same degree of care as such entity uses to
         protect its own confidential and proprietary information.

                          5.  OM-EXPRESS SOURCE CODE ESCROW

              5.1  Delivery.  Upon the execution of the New Escrow
         Agreement (as defined in Section 5.2), OMI will deliver to the New
         Escrow Agent (as defined in Section 5.2), in escrow pursuant to
         the terms hereof and the New Escrow Agreement, the complete source
         code for OM-Express, and such additional proprietary information
         necessary to compile and execute such source code on the
         appropriate hardware (the "OM-Express Deposit").

              5.2  New Escrow Agreement.  Within thirty (30) days after the
         execution of this Agreement, Time, OMI and Data Securities
         International, Inc. (the "New Escrow Agent") shall enter into a
         New Escrow Agreement with respect to the OM-Express Deposit.
         Under the New Escrow Agreement, the only event which will cause
         the release of the OM-Express from the New Escrow Agent to Time
         shall be if OMI becomes insolvent or files for bankruptcy.  Time
         shall pay all of the fees charged by the New Escrow Agent for its
         services under the New Escrow Agreement.

                        6.  OMI CUSTOMER SUPPORT OBLIGATIONS

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              6.1  Beta Test Period.  During the Beta Test Period, OMI will
         use reasonable efforts to respond in a timely and appropriate
         manner to e-mail messages from Subscribers for customer support of
         OM-Express.

              6.2  Post-Launch.  During the period following the Launch,
         OMI shall provide to Subscribers who are licensed users of
         OM-Express the following:

                   (a)  (i)  telephone and e-mail customer support for the
         first thirty (30) days of the Subscriber's license;

                       (ii)  e-mail customer support thereafter, unless
         Time and OMI agree to suitable terms for additional telephone
         customer support;

                      (iii)  telephone customer support for the first
         thirty (30) days after the release of a Release pursuant to
         Section 6.3 hereof; and

                       (iv)  should Time choose to offer support for a
         trial period, telephone customer support during any free limited-
         time trial period pursuant to Section 3.6 hereof.

                   (b)  Specifically, OMI shall provide such support as is
         set forth on Exhibit E hereto in a manner reasonably acceptable to
         Time.

                   (c)  OMI may provide the customer support set forth in
         Sections 6.1 and 6.2 and Exhibit E, on its own or hire an
         independent contractor to provide such customer support.

              6.3  Provision of Software Improvements.

                   (a)  During the term of this Agreement, OMI shall
         provide to Time and Subscribers who are licensed users of
         OM-Express, at no additional cost to Time or to such users,
         Software Improvements to OM-Express, with such frequency and
         including such tools and systems as is necessary, (x) in OMI's
         reasonable business judgment to maintain the quality of OM-Express
         and (y) to otherwise provide that OM-Express contains features
         that will maintain OM-Express as a commercially viable product
         that is competitive in the market for similar products.  Time
         shall have the right to refuse (which refusal shall be given in
         writing) to make any Software Improvement available to Subscribers
         who have licensed OM-Express.  Without limitation of the
         foregoing, OMI shall make available to Time for its Subscribers:

                        (i)  Software Improvements that are, at a minimum,
         equivalent to any Software Improvements provided to any licensed

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         user of OM-Express who is not a Subscriber that OMI makes
         generally available to its customers or licensees of OM-Express
         and shall, at a minimum, include such materials that OMI makes
         available to ISPs and their customers and subscribers;

                       (ii)  updated Specifications, and/or product
         performance guidelines and Documentation with respect to the
         Software Improvements as provided to any licensed user of
         OM-Express who is not a Subscriber that OMI makes generally
         available to its customers or licensees of OM-Express and shall,
         at a minimum, include such materials that OMI makes available to
         ISPs and their customers and subscribers;

                      (iii)  a written description as to what additional
         third party hardware and/or software would be necessary, if any,
         to utilize the Software Improvement as part of OM-Express in
         accordance with the Specifications, the Documentation and the
         terms and conditions of this Agreement;

                       (iv)  written instructions as to the manner by which
         the Software Improvement may be installed; and

                        (v)  a written description of the adverse impact,
         if any, which the Software Improvement will have on OM-Express
         functionality as it then currently exists.

              All Software Improvements, except those provided by computer
         disk, shall be available at the OMI Site to Subscribers who are
         licensed users of OM-Express.
    
                   (b)  OMI shall provide to Time Software Improvement
         planning in advance of the release of a Software Improvement upon
         finalization of such release planning (e.g., informing Time of new
         and planned Software Improvements, enhanced functionality
         anticipated to be included in the Software Improvements, and any
         additional hardware or third party software required to implement
         the Software Improvement, etc.) at no additional cost to Time.
         Such Software Improvement planning shall include information
         regarding any anticipated reimbursement costs payable pursuant to
         Section 8.4(e).         
    
                   (c)  OMI shall provide, at no additional cost to Time or
         its Subscribers who are licensed users of OM-Express, support for
         up to *** *** Releases of OM-Express prior to the then-existing
         commercially available Release or for *** *** **** after the last
         commercially available Release.      

                   (d)  OMI represents, warrants and covenants that it
         shall use its commercially reasonable best efforts to provide that
         any Updates provided by OMI solely to correct or fix an error or

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         nonconformity in the performance of OM-Express in accordance with
         the Specifications and the Documentation shall not give rise to
         any additional requirements with respect to additional hardware or
         third party software.

                   (e)  In the event that OMI develops a version of
         OM-Express on Macintosh computers, it shall give Time the right,
         but Time shall not have the obligation, to include this version
         within the License on the terms and subject to the same conditions
         (including payment of fees and royalties, including on behalf of
         CompuServe, under Section 8) as set forth in this Agreement.

              6.4  CompuServe Training.  During the term of this Agreement,
         OMI will provide to customer support training supervisors of
         CompuServe such reasonable amount of training in customer support
         of OM-Express, acceptable to both CompuServe and OMI, as will be
         sufficient to ensure that such training supervisors have the
         ability to train CompuServe service representatives to provide
         support for users of OM-Express at the same or at a better level
         of quality that CompuServe provides to all CompuServe subscribers,
         such training to include, without limitation, individual and group
         training on-site at CompuServe and the development of operational
         scripts and tools for use by such training supervisors or customer
         support representatives.

              6.5  Change in Links.  Time shall inform OMI in writing of
         any change in the location of any hypertext links to Pathfinder
         sites contained in OM-Express during the term of this Agreement as
         soon as practicable, and OMI shall incorporate such changes in all
         newly distributed copies, master copies and Software Improvements
         of OM-Express as soon as practicable, but in no event more than
         seven (7) business days thereafter.  OMI shall inform Time in
         writing of any changes in the form or content of any such links to
         the OMI Site contained in Pathfinder as soon as practicable.

                                 7.  TIME PROMOTION

              Time shall use reasonable efforts to promote Pathfinder and
         to promote and market OM-Express on Pathfinder during the term of
         this Agreement.  Time shall organize and implement a promotional
         campaign in connection with OM-Express including promotional
         events, press releases, print advertisements (and in connection
         therewith, Time will make available advertising availabilities
         through it and its affiliates with an open rate value of at least
         **** ******* ******* ************) featuring OM-Express and
         visibility of OM-Express in Pathfinder and other Time subscription
         services, and CompuServe, in accordance with the letter dated
         March 15, 1996 from Bruce Judson to Betsy Nugent attached hereto
         as Exhibit C.  OMI shall provide such assistance to and

                                        -15-
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                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                 SEPARATELY WITH THE SECURITIES AND EXCHANGE 
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


         cooperation with Time in connection with organizing and
         implementing such campaign as Time shall reasonably request.

                               8.  ROYALTIES AND FEES

              In consideration of the performance of OMI's obligations
         hereunder, Time shall pay to OMI the following:

              8.1  License Fee.  Five Hundred Thousand Dollars ($500,000)
         (of which **** ******* ***** ******** ******* ********** shall be
         in consideration of the license fee and ***** ******** *******
         ********* shall be in consideration of customer support services)
         payable by Time on behalf of CompuServe on or before ten (10) days
         after the Acceptance of OM-Express pursuant to Section 3.2 hereof.

              8.2  OM-Express Royalty. *** ****** **** for every
         Subscription that includes a license of a copy of OM-Express,
         which obligation shall accrue upon the downloading by the
         Subscriber of a copy of OM-Express, such royalty to be payable by
         Time on the first Payment Date after such purchase.  An **********
         *** ****** **** shall be paid on the first Payment Date after the
         first anniversary of each such Subscription and on the first
         Payment Date after each subsequent anniversary date during the
         term of this Agreement; provided, such Subscription remained
         continuously in effect for the preceding twelve (12) month period.
         Notwithstanding the foregoing, if OMI makes generally available an
         offer to license OM-Express at no charge (or reduces its list
         price to zero), Time's obligation to pay any royalty set forth in
         this Section 8.2 shall cease.

              8.3  Pathfinder ******.  *** ****** **** for every new paid
         Subscription that results from the hypertext link in OM-Express or
         the OMI Site to the Referral Site, such ****** to be payable by
         Time on the first Payment Date after such Subscription; provided
         that the following two (2) events have occurred:  (a) such
         Subscription remained continuously in effect for at least one (1)
         month and (b) Time has actually received payment from the
         Subscriber for such Subscription.  ** ********** *** ****** ****
         shall be paid on the first Payment Date after the first
         anniversary of each such Subscription and on the first Payment
         Date after each subsequent anniversary date during the term of
         this Agreement; provided, such Subscription remained continuously
         in effect for the preceding twelve (12) month period.

              8.4  Customer Support Fee.  For each license of a copy of
         OM-Express purchased by a Subscriber pursuant to a referral from
         the Pathfinder site following the Launch, a fee for customer
         support provided to such Subscriber (the "Support Fee"), payable
         as follows:

                                        -16-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                 SEPARATELY WITH THE SECURITIES AND EXCHANGE 
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                   (a)  On the first Payment Date after the Subscriber's
         purchase of such license, ***** ******* ****; and

                   (b)  On the first Payment Date after the first
         anniversary of such Subscriber's purchase of such license, *****
         ******* **** provided, however, that Time's obligation to pay the
         Support Fee will terminate with respect to any Subscriber as of
         the time such Subscriber terminates his or her subscription to
         Pathfinder; and

                   (c)  In the event that OMI ceases to provide
         (i) telephone customer support for users as required herein;
         (ii) Software Improvements of OM-Express as required herein; or
         (iii) otherwise fails to maintain the customer support standard
         set forth in Section 6.2 above, Time's obligation to pay the
         Support Fee shall terminate.

                   (d)  OMI shall provide Time with a comprehensive report
         covering the period beginning September 1, 1996 relating to the
         performance of OMI and its authorized contractor in providing
         customer support as set forth in this Agreement, together with the
         costs relating thereto.  Such report shall be made available to
         Time no later than October 1, 1997.

                   (e)  In the event that OMI provides a new Release to
         licensed users of OM-Express, which Release contains a functional
         enhancement that has been licensed to OMI by a third party and
         which requires the payment of a royalty (or other per copy or per
         use fee) to such third party, Time shall pay to OMI the actual
         incremental cost of such functional enhancement for each license
         of OM-Express purchased and downloaded from the OMI Site.
    
              8.5  Trial Period Fees.  (a) Time shall have no obligation to
         pay any royalty to OMI in connection with the use of a copy of a
         trial-period version of OM-Express.       
    
                   (b)  In the event that Time makes OM-Express available
         for a free limited-time trial period pursuant to Section 3.6, Time
         will ********* OMI on the next Payment Date following the
         expiration of such trial period offer for *** ********** ******
         ************* ***** ******** ** *** in providing telephone
         customer support pursuant to Section 6.2 hereof; provided, that
         OMI provides to Time at Time's request, prior to the start of the
         trial period offer, a good faith comprehensive ******** ** ****
         ************* *****; and provided, further, that Time shall have
         the right to consult with OMI regarding **** *****.       

              8.6  Tracking Software.  OMI shall assist Time in designing,
         building and implementing software, including modifications of the
         Transaction Server Software, if necessary, enabling Time to

                                        -17-
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                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                 SEPARATELY WITH THE SECURITIES AND EXCHANGE 
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


         (a) identify, calculate and monitor all fees and other payments
         due OMI under this Article 8 and (b) identify and track all
         Subscribers so such persons or entities can be contacted in
         connection with Software Improvements.  The cost of the foregoing
         shall be borne as follows:  (i) with respect to any modifications
         to the Transaction Server Software that are required to be made
         exclusively for Time and its Transaction Server Software (i.e.,
         changes that are not required to be made to the commercially
         released version of the Transaction Server Software to enable it
         to work with OM-Express), Time shall reimburse OMI for the cost of
         such work at Time's Discounted Time and Material Rates up to an
         aggregate cost of ****** ******** ******* *********, and any costs
         in excess of such amount shall be borne by OMI.  In the event that
         OMI is not able to complete modification of the Transaction Server
         Software to accomplish these tasks prior to the time that Time
         begins to accept Subscriptions and to offer licenses to
         OM-Express, the calculations required to be made under the terms
         of this Agreement in order to determine the amount of royalty and
         customer support fees that Time would be obligated to pay OMI
         shall be based upon Time's good faith calculations until such time
         as the modifications to the Transaction Server Software shall have
         been successfully completed; and (ii) with respect to any
         modifications to the Transaction Server Software or OM-Express
         that are required to be made to permit OMI and/or Time to
         determine the amount of bounties required to be paid pursuant to
         Section 8.3, the parties shall discuss in good faith prior to the
         commencement of such work the cost and allocation of
         responsibility therefor.

              8.7  Royalty Advance.  Upon Acceptance, Time will pay to OMI
         on the first Payment Date thereafter a non-refundable advance of
         ***** ******** ******* *********, which sum shall be credited and
         recouped against royalties to be paid pursuant to Section 8.2
         hereof during the first twelve (12) months following the Launch.

              8.8  Audit Rights.  OMI shall keep full and complete records
         of all customer support costs incurred hereunder and shall keep
         full and complete records of all licenses to OM-Express granted
         during the term of this Agreement and for a period of two (2)
         years after the termination of this Agreement.  Time may upon
         reasonable advance notice (but not more than once in any calendar
         year), audit OMI's records to validate Time's payment to OMI of
         any fees paid during the prior two (2) years in accordance with
         this Article 8.  If any audits by Time of OMI's records should
         disclose any overbilling and such results are confirmed by OMI,
         OMI shall promptly repay Time such amount, and if the overbilling
         exceeds ten percent (10%) of the amount actually due to OMI, then
         OMI shall also pay the interest on the excess at the rate of one
         and one-half percent (1.5%) per month or the highest interest rate
         allowed by law, whichever is lower, from the date on which such

                                        -18-
<PAGE>
 
         amount became due to Time from OMI.  If the amount overbilled by
         OMI is equal to or greater than twenty percent (20%) of the amount
         actually due to OMI for the payment period so audited, then the
         cost of the audit shall be borne by OMI.

                    9.  REPRESENTATIONS, WARRANTIES AND COVENANTS

              9.1  Ownership.  OMI represents, warrants and covenants that
         it owns or otherwise has the irrevocable right to license
         OM-Express, and that it possesses all right, title and interest in
         OM-Express necessary to enter into this Agreement.  OMI
         represents, warrants and covenants that OM-Express or any
         components thereof, and any other software or deliverables
         provided by OMI under this Agreement, and the use of any of the
         foregoing by Subscribers as set forth in the End User License,
         Documentation or otherwise specified in writing by OMI, do not and
         shall not infringe, violate or misappropriate in any way the
         rights of any third party, including without limitation, the
         rights under any United States or foreign patent, copyright,
         trademark, trade secret, or any other proprietary rights or other
         rights of any third party ("Third Party Rights").  In addition,
         OMI represents, warrants and covenants that OM-Express, if used by
         a Subscriber in accordance with its intended use as set forth in
         the End User License and the Documentation provided by OMI to such
         Subscriber, does not and shall not infringe, violate or
         misappropriate in any way any Third Party Rights.  OMI also
         represents, warrants and covenants that as of date hereof, OMI has
         no notice of nor knows of any actions, claims, demands, threats or
         allegations that OM-Express and any other software or deliverables
         developed or to be developed under this Agreement, or the use of
         any of the foregoing as intended by OMI, infringes, violates or
         misappropriates in any way Third Party Rights; provided, however,
         that the foregoing representation, warranty and covenant does not
         extend to a use by a Subscriber of OM-Express that does not
         comport with the terms of the End User License and the
         Documentation given to the Subscribers.  OMI shall, throughout the
         term set forth in Section 14.1, promptly notify Time in writing of
         any such actions, claims, demands, threats or allegations of which
         it becomes aware.

              9.2  Duly Authorized.  (a)  OMI makes the following
         representations:

                        (i)  OMI is a corporation duly organized and
         existing and is in good standing under the laws of the State of
         Delaware and is qualified and in good standing as a foreign
         corporation under the laws of any jurisdiction where the ownership
         of its assets or the conduct of its business require OMI to be so
         qualified, or if OMI is not so qualified, the failure to so

                                        -19-
<PAGE>
 
         qualify will not have a material adverse effect on the ability of
         Time to enforce this Agreement;

                       (ii)  There is no action, suit or proceeding pending
         or threatened against or affecting OMI before or by any court,
         administrative agency or other governmental authority which in any
         way will impair OMI's ability to perform all of its obligations
         hereunder, or which otherwise brings into question the
         enforceability or validity of the transactions contemplated by the
         Agreement;

                      (iii)  OMI's execution, delivery, and performance of
         this Agreement has been duly authorized by all appropriate
         corporate action on the part of OMI, if any, and this Agreement
         constitutes the valid and binding obligations of OMI enforceable
         against OMI in accordance with the terms hereof; and

                       (iv)  Neither the execution and delivery by OMI of
         this Agreement, nor the consummation by OMI of the transactions
         contemplated hereby, nor compliance by OMI with the provisions
         hereof, conflicts with or results in a breach of any of the
         provisions of the Certificate or Articles of Incorporation or
         By-Laws of OMI or any amendments thereto, or any applicable law,
         judgment, order, writ, injunction, decree, rule or regulation of
         any court, administrative agency or other governmental authority,
         or of any agreement or other instrument to which OMI is a party or
         by which it is bound, or constitutes a default under any provision
         thereof.

                   (b)  Time makes the following representations:

                        (i)  Time is a corporation duly organized and
         existing and is in good standing under the laws of the State of
         Delaware and is qualified and in good standing as a foreign
         corporation under the laws of any jurisdiction where the ownership
         of its assets or the conduct of its business require Time to be so
         qualified, or if Time is not so qualified, the failure to so
         qualify will not have a material adverse effect on the ability of
         Time to enforce this Agreement;

                       (ii)  There is no action, suit or proceeding pending
         or threatened against or affecting Time before or by any court,
         administrative agency or other governmental authority which in any
         way will impair Time's ability to perform all of its obligations
         hereunder, or which otherwise brings into question the
         enforceability or validity of the transactions contemplated by the
         Agreement;

                      (iii)  Time's execution, delivery, and performance of
         this Agreement has been duly authorized by all appropriate


                                        -20-
<PAGE>
 
         corporate action on the part of Time, if any, and this Agreement
         constitutes the valid and binding obligations of Time enforceable
         against Time in accordance with the terms hereof; and

                       (iv)  Neither the execution and delivery by Time of
         this Agreement, nor the consummation by Time of the transactions
         contemplated hereby, nor compliance by Time with the provisions
         hereof, conflicts with or results in a breach of any of the
         provisions of the Certificate or Articles of Incorporation or
         By-Laws of Time or any amendments thereto, or any applicable law,
         judgment, order, writ, injunction, decree, rule or regulation of
         any court, administrative agency or other governmental authority,
         or of any agreement or other instrument to which Time is a party
         or by which it is bound, or constitutes a default under any
         provision thereof.

              9.3  Non-Interference.  Other than with respect to such
         devices as OMI shall cause OM-Express to contain in order to
         comply with Sections 2.1, 2.2 and 3.6, OMI represents, warrants
         and covenants that each version of OM-Express and each component
         thereof shall not, when made available for distribution at the OMI
         Site, contain any "viruses" or other such devices that will cause
         OM-Express or any component thereof to be erased or become
         inoperable or incapable of processing or adversely affect the
         operations of any Subscriber hardware or software that is
         appropriate to use with OM-Express in accordance with the
         Documentation provided to Subscribers.  OMI shall retain a copy of
         each version of OM-Express under seal, in the forms delivered to
         Time or any Subscribers hereunder, in order to determine whether
         OMI conformed with this provision.

              9.4  Specifications.  OMI represents, warrants and covenants
         that the Launch version of OM-Express accepted by Time pursuant to
         Section 3.2 and any Software Improvements will, when delivered,
         function and operate in substantial conformance with the
         Specifications (including as such Specifications may be amended in
         connection with any Software Improvements) and otherwise in good
         working order.

              9.5  Disclaimer.  EXCEPT AS OTHERWISE SET FORTH IN THIS
         AGREEMENT, NEITHER PARTY MAKES ANY WARRANTY, EXPRESS OR IMPLIED,
         WITH RESPECT TO THIS AGREEMENT, OM-EXPRESS, OR SUPPORT SERVICES
         RENDERED HEREUNDER, AND EACH PARTY DISCLAIMS ANY AND ALL
         WARRANTIES, EXPRESS OR IMPLIED WITH RESPECT THERETO; INCLUDING
         WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND
         FITNESS FOR A PARTICULAR PURPOSE.

              9.6  Regulatory Requirements Compliance Generally.  During
         the term of this Agreement, OMI represents, warrants and covenants
         that, at no additional cost to Time, OMI shall provide that

                                        -21-
<PAGE>
 
         OM-Express and the distribution thereof shall comply with the U.S.
         Regulatory Requirements which apply to OM-Express, consistent with
         the compliance to such U.S. Regulatory Requirements of other
         similar commercially available products.  OMI shall use reasonable
         commercial efforts to implement Software Improvements necessary to
         conform with U.S. Regulatory Requirements and in any event, such
         Software Improvements shall be made to OM-Express within six (6)
         months after the release of such U.S. Regulatory Requirements or
         by the effective date of such U.S. Regulatory Requirements,
         whichever is later.

              9.7  Regulatory Requirements on Use of Software.  Without
         limitation of the provisions of Section 9.6 hereof, OMI
         represents, warrants and covenants that OMI shall be responsible
         for the term of this Agreement for complying with all applicable
         Regulatory Requirements of the United States and all foreign
         countries with respect to the distribution or use (as intended and
         authorized by the End User License and Documentation provided by
         OMI or as otherwise provided in writing by OMI) of OM-Express
         outside of the United States, including without limitation:
         (a) import and export restrictions (including without limitation
         restrictions imposed under regulations of the U.S. Export
         Administration, restrictions imposed by the Office of Foreign
         Assets Control, restrictions imposed by the U.S. Department of the
         Treasury, or otherwise), (b) laws and regulations regarding
         restrictions on trans-border data flow, (c) obtaining any
         necessary consents, and (d) registering or filing any documents.
         With respect to any such export of OM-Express, OMI shall not
         export or reexport directly or indirectly OM-Express (or any
         commodity and/or technical data or a system incorporating such
         commodity) without first obtaining the written approval or
         required export license to do so from the U.S. Department of
         Commerce or any other agency of the U.S. Government or of any
         foreign government having jurisdiction over such transaction, when
         required by an applicable Regulatory Requirement.  OMI shall be
         solely responsible for all costs associated with such compliance.
         It is expressly understood by the parties hereto that the
         foregoing shall apply to the U.S. and to all other countries and
         territories in which OMI actively promotes, advertises or markets
         licenses to OM-Express (whether under such name or another); and,
         in addition, the parties agree to work together in good faith to
         share information concerning the Regulatory Requirements of
         countries or territories in which either party may consider doing
         business and that the downloading capabilities of the OMI Site can
         be turned off at Time's option (provided that Time has implemented
         a commercially reasonable system to determine the country of
         origin of any prospective user and informs OMI accordingly) at any
         time during the term of this Agreement with respect to any single
         country or territory.  OMI shall defend, hold harmless and
         indemnify Time from and against any and all claims, judgments,

                                        -22-
<PAGE>
 
         costs, awards, expenses (including reasonable attorneys' fees) and
         liability of any kind arising out of OMI's non-compliance with any
         of its obligations under this Section 9.7 or any applicable
         Regulatory Requirement with respect to the distribution or use (as
         intended and authorized by the End User License and Documentation
         provided by OMI to such end user) of OM-Express outside of the
         United States.  OMI represents, warrants and covenants that it is
         not listed on the Table of Denial Orders issued by the U.S.
         Department of Commerce and that its U.S. export privileges have
         not been revoked or limited in any way.

                              10.  PROPRIETARY RIGHTS.

              10.1  Rights to OM-Express.  Except as set forth herein, and
         subject to the exclusivity provisions set forth in Section 4.2,
         OMI shall retain all right, title and interest in and to
         OM-Express, including without limitation all patent, copyright,
         trademark, trade name, trade secret and other proprietary rights,
         provided, however, that Time shall retain all rights to any
         content from Pathfinder embedded or otherwise included in
         OM-Express, if any.

              10.2  Rights to Pathfinder.  Without limiting OMI's rights to
         OM-Express as set forth in Section 10.1, all programs, documents,
         data, inventions, discoveries and improvements to Pathfinder
         provided by Time are, and shall remain, the sole and exclusive
         property of Time.  OMI acknowledges that, as between the parties,
         Time is the owner of all other trademarks and trade names
         associated with Pathfinder.

              10.3  OMI Trademarks, Legends and Notices.  OMI grants Time
         the right to use the trademarks set forth on Exhibit D (the
         "Licensed Marks"), but only in the format and manner approved by
         OMI, and only in accordance with the terms of this Agreement.  The
         Licensed Marks are trademarks of OMI and all right, title and
         interest therein and the goodwill pertaining thereto belong
         exclusively to them.  OMI hereby authorizes Time to use the
         Licensed Marks in connection with the promotion and offering of
         OM-Express through Pathfinder; provided, that prior to the initial
         use and distribution of OM-Express through Pathfinder which
         contains the Licensed Marks and prior to the initial release or
         distribution of any and all advertising or promotional materials
         bearing the Licensed Marks relating to the promotion of OM-Express
         through Pathfinder, Time shall submit to OMI, for OMI's approval,
         a sample of each such use so that OMI may ascertain the
         correctness of all legends, markings and notices in the form and
         manner in which the Licensed Marks are displayed, and to determine
         whether the art work and plans for advertising are consistent with
         the quality and prestige associated with the Licensed Marks.  Five
         (5) business days shall be allowed for OMI to exercise such

                                        -23-
<PAGE>
 
         approval; provided, however, that OMI's failure to exercise such
         approval, or to indicate disapproval, within such five (5)
         business days shall be deemed to be notification of OMI's
         approval.  Upon approval by OMI of the sample or samples submitted
         in connection with this Section 10.3, Time represents, warrants
         and covenants that it shall maintain the quality and appearance of
         the submitted materials in all respects at the same level approved
         in writing by OMI.  All advertisements and promotional materials
         relating thereto shall bear the Licensed Marks and shall include
         an appropriate legend as reasonably requested by OMI.  Time hereby
         acknowledges the ownership of the Licensed Marks and agrees not to
         contest such ownership.  All use of Licensed Marks by Time shall
         inure to the benefit of OMI.  All the rights in the Licensed Marks
         other than those specifically granted in this Agreement are
         reserved by OMI.

                    11.  PROPRIETARY AND CONFIDENTIAL INFORMATION

              11.1  Pathfinder Information.  All data (including without
         limitation, information, records or other data) relating to the
         use of Pathfinder, content, advertising, promotional material, the
         Pathfinder end-user interface (including without limitation,
         logos, icons, screen displays, and other graphical or audio/visual
         components thereof), information relating to users' names,
         identities, addresses, demographic data, financial records,
         activity and usage records, credit card data, access logs, billing
         data, databases and other information ("Pathfinder Information"),
         is the proprietary information of Time.  Time shall be the
         exclusive owner of all right, title and interest in and to the
         Pathfinder Information, and all copies thereof, whether in print
         or electronic form (including computer memory) and OMI shall have
         no rights whatsoever in such Pathfinder Information.

              11.2  Confidential Information.  "Confidential Information,"
         shall mean:  (a) the Pathfinder Information (except aspects of
         Pathfinder which, by the nature of their utility, are exposed to
         third parties); (b) OM-Express, including without limitation, all
         source code and trade secrets embodied therein (except aspects of
         OM-Express which, by the nature of their utility, are exposed to
         third parties); (c) any information disclosed by OMI or Time in
         writing designated as confidential, proprietary or marked with
         words of like import; and (d) any information orally conveyed by
         OMI or Time if the disclosing party provides specific written
         notice that such oral communication shall be considered to be
         "Confidential Information" and delivers a confirmation thereof in
         writing to the receiving party within ten (10) days of the oral
         conveyance.  Without limitation of the foregoing, the parties
         agree that Confidential Information shall include:  (i) this
         Agreement and its terms and conditions; and (ii) Time's and OMI's
         respective business plans, ideas, projections, forecasts,

                                        -24-
<PAGE>
 
         improvements, know how, concepts, future activities and any
         information relating to Pathfinder or OM-Express.

              11.3  Restrictions.  The recipient of Confidential
         Information agrees that, absent the prior written consent of the
         disclosing party, it shall not reveal or disclose any Confidential
         Information for any purpose to any other person, firm, corporation
         or other entity, or use any Confidential Information for any
         purpose other than as contemplated herein.  The recipient shall
         keep any copies of the Confidential Information in as secure a
         location as the recipient uses for its own similar information,
         shall inform the employees, agents or representatives of the
         recipient or the recipient's Affiliates of their obligations under
         this Agreement, and shall take such steps as may be reasonable in
         the circumstances, or as may be reasonably requested by the
         disclosing party, to prevent any unauthorized disclosure, copying
         or use of the Confidential Information.  The recipient shall grant
         access to the Confidential Information only to those employees,
         agents and representatives of the recipient or the recipient's
         Affiliates, who are required to obtain such access to enable the
         undersigned to use the Confidential Information for the purposes
         permitted by this Agreement.

              11.4  Exceptions.  Confidential Information shall not include
         information which:  (a) at or prior to the time of disclosure was
         lawfully known to the receiving party; (b) at or after the time of
         disclosure becomes generally available to the public other than
         through any act or omission of the receiving party; (c) is
         developed by the receiving party independent of any Confidential
         Information it receives from the disclosing party; (d) is received
         from a third party free to make such disclosure without breach of
         any legal obligation; or (e) is required to be disclosed pursuant
         to any statute, regulation, order, subpoena or document discovery
         request; provided, that prior written notice of such disclosure is
         furnished to the disclosing party as soon as practicable in order
         to afford the disclosing party an opportunity to seek a protective
         order (it being agreed that if the disclosing party is unable to
         obtain or does not seek a protective order and the receiving party
         is legally compelled to disclose such information, disclosure of
         such information may be made without liability).

              11.5  Return or Destroy.  Time and OMI each agree that upon
         the termination of this Agreement for any reason, each party shall
         promptly return or destroy (as directed by the other party) all
         Confidential Information of the other party including all copies
         thereof (excluding any Confidential Information which is subject
         to a license surviving termination of this Agreement).  Upon
         request by a party, the other party shall deliver a certificate
         signed by a senior executive officer stating that the party has
         complied in full with the terms of this Section.

                                        -25-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                 SEPARATELY WITH THE SECURITIES AND EXCHANGE 
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


              11.6  OMI's Duty to Inform.  If Time requests that OMI
         develop or implement any software pursuant to Time's detailed
         instructions or detailed specifications that, to the best of the
         knowledge and belief of the individuals assigned by OMI to such
         development or implementation, is likely to infringe on any Third
         Party Rights, OMI shall promptly so notify Time in reasonable
         detail in writing.

                                12.  INDEMNIFICATION

              12.1  OMI Indemnification.

                    (a)  OMI, at its own expense, shall indemnify and hold
         harmless Time and defend any action brought against Time with
         respect to any claim, demand, cause of action, debt, liability or
         expense, including attorneys' fees (collectively, a "Loss"), due
         to claims brought by a third party:  (i) that OM-Express or any
         component thereof infringes, violates or misappropriates any Third
         Party Rights (provided, however, that OMI's indemnification
         obligations with respect to patents issued under the laws of
         countries other than the United States ("Foreign Patents") shall,
         except for Foreign Patents which are the counterparts of any
         United States patents, be limited to *** ******* *******
         ************ during the term of this Agreement); (ii) that the use
         of OM-Express or any component thereof by the end user, in
         accordance with the End User License and the Documentation
         provided by OMI to such end user results in the infringement,
         violation or misappropriation of any Third Party Rights; (iii) OMI
         breached any material representation, warranty, covenant or
         agreement set forth herein; (iv) for personal or bodily injury or
         damage to property arising out of the negligence of OMI, including
         without limitation, any damage to property resulting from OMI's
         failure to comply with the provisions of Section 9.3 hereof; or
         (v) arising out of any act or omission of OMI in connection with
         or related to the CompuServe/OMI License Agreement and the
         arrangements contemplated thereunder.

                    (b)  Time may, at its own expense, assist in such
         defense if it so chooses, provided, that OMI shall control such
         defense and all negotiations relative to the settlement of any
         such claim.  OMI shall not settle any claim which adversely
         affects Time's right to use OM-Express or any component thereof or
         its rights under the License without the prior written approval of
         Time.

                    (c)  Time shall promptly provide OMI with written
         notice of any claim which Time believes falls within the scope of
         this Section 12.1; provided, however, that, except to the extent
         OMI is actually prejudiced by Time's failure to provide such

                                        -26-
<PAGE>
 
         prompt notice, Time's failure to provide such notice hereunder
         shall not limit Time's rights under this Article 12.

                    (d)  In the event that OM-Express or any portion
         thereof is held to constitute an infringement of a Third Party
         Right and its use is enjoined, OMI shall have the obligation to,
         at its option:  (i) modify OM-Express or the infringing portion
         thereof at its own expense, without impairing in any respect the
         functionality or performance of OM-Express, so that it is
         non-infringing and make such modifications available to Time and
         CompuServe (for distribution to its subscribers in accordance with
         the CompuServe/OMI License Agreement); (i) replace OM-Express with
         an equally suitable, non-infringing system, which Time and
         CompuServe shall have the right to subject to the Acceptance Tests
         set forth in this Agreement and following acceptance thereof,
         which OMI shall make available to Time and CompuServe (for
         distribution to its subscribers in accordance with the
         CompuServe/OMI License Agreement); or (iii) procure for Time and
         CompuServe the right to continue distributing and/or offering for
         sale licenses to OM-Express as set forth hereunder.  If none of
         the foregoing alternatives are available to OMI after exercising
         its best efforts, Time shall receive a repayment of a fair
         allocation of all monies paid to OMI pursuant to this Agreement,
         and OMI shall accept return of OM-Express at its expense, once
         Time has arranged for the continuation of the functions performed
         thereby.  OMI shall have no obligations under this Section 12.1
         with respect to infringement or misappropriation of Third Party
         Rights arising from the use of OM-Express by an end user thereof
         other than as specified in the End User License or the applicable
         Documentation or as specified in writing by OMI.

              12.2  Time Indemnification.

                    (a)  Time, at its expense, shall indemnify and hold
         harmless OMI and defend any action against OMI with respect to a
         Loss due to claims brought by a third party:  (i) that Time
         breached any material representation, warranty, covenant or
         agreement set forth herein; or (ii) for personal or bodily injury
         or damage to property arising out of the negligence of Time.

                    (b)  OMI may, at its own expense, assist in such
         defense if it so chooses, provided, that Time shall control such
         defense and all negotiations relative to the settlement of any
         such claim.  Time shall not settle any claim which adversely
         affects OMI's right to distribute and/or offer licenses to
         OM-Express without the prior approval of OMI.

                    (c)  OMI shall promptly provide Time with written
         notice of any claim which OMI believes falls within the scope of
         this Section 12.2; provided, however, that, except to the extent

                                        -27-
<PAGE>
 
         Time is actually prejudiced by OMI's failure to provide such
         prompt notice, OMI's failure to provide such notice hereunder
         shall not limit OMI's rights under this Article 12.

              12.3  Limitation.  Sections 12.1 and 12.2 set forth the
         parties' sole and exclusive obligations and sole and exclusive
         remedies, with respect to infringement or misappropriation of
         Third Party Rights.

              12.4  Section 365(n).  All rights and licenses granted under
         or pursuant to this Agreement by OMI to Time are, and shall
         otherwise be deemed to be, for purposes of Section 365(n) of the
         United States Bankruptcy Code (the "Code"), licenses to rights to
         "Intellectual Property" as defined under Section 101(52) of the
         Code.  The parties agree that Time, as licensee of such rights
         under this Agreement, shall retain and may fully exercise all of
         its rights and elections under the Code.  The parties further
         agree that, in the event of the commencement of bankruptcy
         proceedings by or against OMI under the Code, Time shall be
         entitled to retain all of its rights under this license.

              12.5  Publicity.  Except as otherwise set forth in Section 7,
         neither OMI nor Time will make any public announcements or
         disclosure relating to this Agreement or the arrangement
         contemplated hereunder without first obtaining the written consent
         of the other party.  Except as otherwise set forth in Section 7,
         OMI and Time agree that neither will, without the written consent
         of the other in each instance:  (a) use in advertising, publicity,
         or otherwise the name of the other, or any trade name, trademark,
         trade device, service mark, symbol or any abbreviation,
         contraction or simulation thereof owned by the other; or
         (b) represent, directly or indirectly, that any product or any
         service provided by OMI has been approved or endorsed by Time.

              12.6  Most Favored Customer.  During the term set forth in
         Section 14.1 hereof and any renewal period pursuant to
         Section 14.2 hereof, OMI agrees to treat Time as a most favored
         customer with respect to OM-Express.  OMI represents, warrants and
         covenants that all of the prices, terms and benefits granted by
         OMI hereunder are on an overall basis comparable to or better than
         the prices, terms and benefits previously offered by it for
         comparable services to any customer of OMI for OM-Express.  If,
         after January 1, 1997, OMI shall enter into arrangements with any
         other customer providing such customer more favorable terms
         (without reference to the provisions of Section 4.2 hereof), OMI
         shall notify Time of such terms and this Agreement shall thereupon
         be deemed amended to provide the same terms to Time.

                                        -28-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                 SEPARATELY WITH THE SECURITIES AND EXCHANGE 
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                            13.  LIMITATION OF LIABILITY

              13.1  Limitation of Liability for Time.  IN NO EVENT SHALL
         TIME BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR
         INDIRECT DAMAGES, COSTS OR CLAIMS OF ANY NATURE WHATSOEVER ARISING
         OUT OF OR RELATING TO THE SUBJECT MATTER HEREOF; AND THE AMOUNT OF
         TIME'S LIABILITY TO OMI UNDER ANY CLAIM FOR LOSS OR LIABILITY
         BASED UPON, ARISING OUT OF, RESULTING FROM, OR IN ANY WAY
         CONNECTED WITH THE PERFORMANCE OR BREACH OF THIS AGREEMENT SHALL
         ** ** **** ****** ******* ******** **** ** *** *** *** *********,
         ******** ******** ** ******** ********* ***** **** *********.  THE
         FOREGOING LIMITATION ON DIRECT DAMAGES SHALL NOT BE APPLICABLE
         WITH RESPECT TO TIME'S INDEMNIFICATION OBLIGATIONS PURSUANT TO
         SECTION 12.2 HEREIN OR WITH RESPECT TO TIME'S BREACH 
         OF ARTICLE 4 OR ARTICLE 11 HEREUNDER OR TIME'S ABANDONMENT OF ITS
         OBLIGATIONS HEREUNDER OR TIME'S GROSS NEGLIGENCE OR WILLFUL
         MISCONDUCT.

              13.2  Limitation of Liability for OMI.  IN NO EVENT SHALL OMI
         BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR INDIRECT
         DAMAGES, COSTS OR CLAIMS OF ANY NATURE WHATSOEVER ARISING OUT OF
         OR RELATING TO THE SUBJECT MATTER HEREOF; AND THE AMOUNT OF OMI'S
         LIABILITY TO TIME OR ANY THIRD PARTY UNDER ANY CLAIM FOR LOSS OR
         LIABILITY BASED UPON, ARISING OUT OF, RESULTING FROM, OR IN ANY
         WAY CONNECTED WITH THE PERFORMANCE OR BREACH OF THIS AGREEMENT
         SHALL IN NO CASE EXCEED THE AMOUNTS ACTUALLY PAID TO OMI FOR ANY
         EQUIPMENT, SOFTWARE PRODUCTS OR SERVICES FURNISHED UNDER THIS
         AGREEMENT.  THE FOREGOING LIMITATION ON DIRECT DAMAGES SHALL NOT
         BE APPLICABLE WITH RESPECT TO OMI'S INDEMNIFICATION OBLIGATIONS
         PURSUANT TO SECTION 12.1 HEREIN, OR WITH RESPECT TO OMI'S BREACH
         OF ARTICLE 11 HEREUNDER OR OMI'S ABANDONMENT OF ITS OBLIGATIONS
         HEREUNDER OR OMI'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

                         14.  TERM AND TERMINATION; RENEWAL

              14.1  Term.  The initial term of this Agreement will be from
         the date hereof through December 31, 1997, subject to termination
         by Time pursuant to Section 14.3 and Section 14.4 hereof and
         termination by OMI pursuant to Section 14.5.

              14.2  Renewals.  This Agreement will automatically renew for
         successive periods of twelve (12) months unless either party shall
         notify the other party thirty (30) days prior to the date of
         renewal that it wishes to terminate this Agreement pursuant to
         this Article 14; provided, however, that the following terms shall
         not automatically apply during any renewal term of this Agreement

              14.3  Termination For Cause by Time.  Time, at its sole
         option shall have the right to terminate this Agreement, in whole

                                        -29-
<PAGE>
 
         or in part, by giving written notice of termination to OMI of the
         occurrence of any of the following:

                    (a)  Failure of OMI to provide a version of OM-Express
         acceptable to Time pursuant to Section 3.2;

                    (b)  Failure of OMI to provide Software Improvements or
         to adhere to the requirements for Software Improvements set forth
         in Section 6.3(a);

                    (c)  Any material failure of performance by OMI, if
         within thirty (30) days after the giving of written notice to OMI
         of such failure of performance, OMI has not cured such failure;

                    (d)  OMI becomes insolvent or files for bankruptcy;

                    (e)  a Change of Control of OMI if:  (i) the transferee
         does not agree in a written representation to Time that:
         (A) Shikhar Ghosh and Gary Eichhorn, or replacements reasonably
         acceptable to Time, shall remain in a significant managerial
         capacity for a period of at least two (2) years from the effective
         date of the Change of Control; and (B) the transferee shall
         continue to commit adequate financial resources to continue the
         business of OMI (as evaluated based on the financial performance
         of OMI during the twelve (12) month period preceding the Change of
         Control) for a period of at least two (2) years from the effective
         date of the Change of Control); (ii) the transferee does not cause
         the representations made to Time pursuant to Section 14.3-(a)(i)
         to be true; or (iii) the transferee is a direct competitor of Time
         Inc. or any of its subsidiaries; or

                    (f)  OM-Express is no longer wholly owned or controlled
         by OMI and (i) Time for reasonable cause deems the transferee to
         be unacceptable to Time; or (ii) (x) the transferee does not agree
         in a written representation to Time to continue to commit adequate
         financial resources (as evaluated based on that portion of the
         financial performance of OMI related to OM-Express during the
         twelve (12) month period preceding the change in ownership or
         control of OM-Express) for at least two (2) years from the date on
         which OM-Express is no longer owned or controlled by OMI, to
         develop, support and maintain OM-Express; and (y) the
         representations made to Time pursuant to Section 14.3(f)(ii)(x)
         are not satisfied.

              14.4  Time's Rights on Termination for Cause.  In the event
         of a termination of this Agreement by Time pursuant to
         Section 14.3, in addition to any other right or remedy available
         at law, in equity, or by agreement:

                                        -30-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                 SEPARATELY WITH THE SECURITIES AND EXCHANGE 
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                    (a)  All rights and licenses granted to Subscribers
         hereunder shall survive perpetually, subject to OMI's right to
         terminate the End User License pursuant to the terms thereof.

                    (b)  Time shall be relieved of, and shall not have,
         either (i) any obligation hereunder to pay any additional fees or
         other monies to OMI other than accrued fees due and owing to OMI
         pursuant to the terms of Section 8, or (ii) to promote OM-Express
         pursuant to the terms of Section 7 or otherwise.

                    (c)  Upon a termination pursuant to Section 14.3(d),
         Time shall be entitled to a release of the OM-Express Deposit from
         Escrow.

              14.5  Termination for Cause by OMI.  OMI, at its sole option
         shall have the right to terminate this Agreement (excluding the
         End User License which survives perpetually, unless terminated by
         OMI pursuant to its terms), in whole or in part, by giving written
         notice of termination to Time of the occurrence of any of the
         following:

                    (a)  Any material breach of this Agreement, if within
         thirty (30) days after the giving of written notice to Time of
         such failure of performance, Time has not cured such failure; or

                    (b)  Time becomes insolvent or files for bankruptcy.

              14.6  Delivery on Termination.  Following termination of this
         Agreement for any reason, each party shall deliver to the other
         party all materials relating to such other party or this
         Agreement, or obtained or developed in the course of performance
         of this Agreement or containing or derived from all Confidential
         Information.

              14.7  Survival.  In the event of the termination of this
         Agreement for any reason, the provisions of Articles 1, 4, 5, 9,
         10, 11, 12, 13, 14 and 15 shall survive.

                                 15.  MISCELLANEOUS

              15.1  Insurance.  OMI shall purchase and keep in force at its
         own cost and expense the following minimum coverages with
         reputable commercial insurers:

              (a)   Insurance, to be effective by June 1, 1996, which would
         cover OMI's indemnification obligations as set forth in
         Section 12.1 with a limit of at least *** ******** *******
         ************ on a per claim basis and *** ******** *******
         ************ on an aggregate basis; and

                                        -31-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                 SEPARATELY WITH THE SECURITIES AND EXCHANGE 
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                    (b)  Umbrella coverage, to be effective by June 1, 1996
         for (a) above of ***** ******* ******* ************.

              Certificates of Insurance acceptable to Time, and indicating
         that Time is an additional insured, shall be filed with Time prior
         to the start of the First Beta Period.  Each and every policy and
         certificate shall contain an endorsement stating that the
         insurance company will not, prior to the expiration or termination
         of this Agreement or any policy expiration date shown on the
         policy and certificate, whichever occurs first, terminate the
         policy or change any coverage therein without giving written
         notice to Time.  This notice shall arrive at least fifteen (15)
         days prior to the termination or change.

              15.2  Notice.  Wherever under this Agreement one party is
         required or permitted to give notice to the other, such notice
         shall be deemed given when delivered in hand, when telecopied or
         faxed and receipt confirmed; when sent by overnight courier
         service to the address specified below, or when mailed by United
         States mail, registered or certified mail, return receipt
         requested, postage prepaid, and addressed as follows:

                    In the case of Time:

                         Time Inc. New Media
                         Time & Life Building
                         1271 Avenue of the Americas
                         New York, New York  10020
                         Attn:  President

                    With a copy to:

                         Time Inc.
                         Time & Life Building
                         1271 Avenue of the Americas
                         New York, New York  10020
                         Attn:  General Counsel

                    In the case of OMI:

                         Open Market, Inc.
                         245 First Street
                         Cambridge, Massachusetts  02142
                         Attn:  Legal Counsel

                                        -32-
<PAGE>
 
                    With a copy to:

                         Lucash, Gesmer & Updegrove
                         One McKinley Square
                         Boston, Massachusetts  02109
                         Attn:  Richard N. Lucash, Esq.

              Either party hereto may from time to time change its address
         for notification purposes by giving the other written notice of
         the new address and the date upon which it will become effective.

              15.3  Personnel Rules and Regulations.  If OMI personnel are
         present at Time's facilities, such personnel will comply with
         Time's security regulations particular to Time's facilities,
         including any procedures which Time personnel and other
         consultants are normally asked to follow.  Time will inform OMI of
         such regulations or procedures upon OMI's request.  Unless
         otherwise agreed to by the parties, OMI personnel shall observe
         the working hours, working rules and holiday schedules of Time
         while working on Time's premises.  If Time personnel are present
         at OMI's facilities, such personnel will comply with OMI's
         security regulations particular to OMI's facilities, including any
         procedures which OMI personnel and other consultants are normally
         asked to follow.  OMI will inform Time of such regulations or
         procedures upon Time's request.  Unless otherwise agreed to by the
         parties, Time personnel shall observe the working hours, working
         rules and holiday schedules of OMI while working on OMI's
         premises.

              15.4  Independent Contractor.  In performance of this
         Agreement, each party is acting as an independent contractor.
         Personnel supplied by either party hereunder are not the other
         party's personnel or agents, and each party assumes full
         responsibility for the acts of the personnel they supply.  Each
         party shall be solely responsible for the payment of compensation
         to its own employees and subcontractors assigned to perform
         services hereunder, and such employees and subcontractors shall be
         informed that they are not entitled to the provision of any
         employee benefits of the other party.  Each party shall be
         responsible for payment of its employees' workers' compensation,
         disability benefits, unemployment insurance or for withholding
         income taxes and social security.

              15.5  Force Majeure.  Except as expressly provided to the
         contrary in this Agreement, neither party shall be liable to the
         other for any delay or failure to perform due to causes beyond its
         reasonable control.  Performance times shall be considered
         extended for a period of time equivalent to the time lost because
         of any such delay.

                                        -33-
<PAGE>
 
              15.6  No Waiver.  Except as may be provided specifically
         herein, no delay or omission by either party hereto to exercise
         any right or power hereunder shall impair such right or power or
         be construed to be a waiver thereof.  A waiver by either of the
         parties hereto of any of the covenants to be performed by the
         other or any breach thereof shall not be construed to be a waiver
         of any succeeding breach thereof or of any other covenant herein
         contained.

              15.7  Severability.  In the event any provision hereof shall
         be deemed invalid or unenforceable by any court or governmental
         agency, such provision shall be deemed severed from this Agreement
         and replaced by a valid provision which approximates as closely as
         possible the intent of the parties.  All remaining provisions
         shall be afforded full force and effect.

              15.8  Assignment.  Time may assign or sublicense this
         Agreement, in whole or in part, to any parent, Affiliate or
         subsidiary of Time or any successor organization which acquires
         Time or any Time parent, Affiliate or subsidiary into which Time
         or any parent, Affiliate or subsidiary or portion thereof is
         merged, sold or otherwise transferred, provided, however, that
         Time shall not have the right to assign or sublicense this
         Agreement to the Prohibited Entities.  Any assignment by OMI
         without Time's prior written consent shall be null and void.
         Notwithstanding the foregoing, OMI may transfer or assign its
         rights and obligations hereunder in connection with a sale,
         transfer, merger or consolidation of all or substantially all of
         its assets or business, provided, however, that Time's prior
         written consent to the foregoing shall be required (which consent
         shall not be unreasonably withheld).

              15.9  Governing Law and Venue.  This Agreement shall be
         governed by, subject to, and interpreted in accordance with the
         laws of the State of New York, without regard to conflicts of
         laws.  If OMI commences any action related to the subject matter
         hereof against Time, such action will be maintained in the courts
         of the State of New York, or the Federal District Courts sitting
         in New York County, which courts shall have exclusive jurisdiction
         for such purposes.  If Time commences any action related to the
         subject matter hereof against OMI, such action will be maintained
         in the courts of the Commonwealth of Massachusetts, or the Federal
         District Courts sitting in the city of Boston, Massachusetts,
         which courts shall have exclusive jurisdiction for such purposes.

              15.10  Counterparts.  This Agreement may be executed in
         counterparts, or by facsimile copy followed up by an original,
         each, when taken together, shall constitute the entire Agreement.

                                        -34-
<PAGE>
 
              15.11  Entire Agreement.  Each party acknowledges that this
         Agreement, including the Exhibits attached hereto and the
         documents incorporated by reference herein constitute the complete
         and exclusive statement of the terms and conditions between the
         parties, which supersedes all prior proposals, understandings and
         all other agreements, oral and written, between the parties
         relating to the subject matter of this Agreement.  This Agreement
         may not be modified or altered except by a written instrument duly
         executed by both parties.

              IN WITNESS WHEREOF, the parties hereto have signed this
         Agreement the date and year first written above by their fully
         authorized representatives.


         OPEN MARKET, INC.


         By:                                

         Title:                             

         Date:                              


         TIME INC. NEW MEDIA


         By:                                

         Title:                             

         Date:                              


                                        -35-
<PAGE>
 
              IN WITNESS WHEREOF, the parties hereto have signed this
         Agreement the date and year first written above by their fully
         authorized representatives.


         OPEN MARKET, INC.


         By:                                

         Title:                             

         Date:                              


         TIME INC. NEW MEDIA


         By:                                

         Title:                             

         Date:                              



                                        -36-
<PAGE>
 
                                      EXHIBIT A

                            Specifications for OM-Express


                              Page A-1 through Page A-4
                           contain confidential materials
                               which have been omitted
                              and filed separately with
                       the Securities and Exchange Commission


                                        -37-
<PAGE>
 
                                      EXHIBIT B

                     Form of License and Distribution Agreement
            By and Between CompuServe Incorporated and Open Market, Inc.

                                        -38-
<PAGE>
 
                                       LICENSE

                                         AND

                                    DISTRIBUTION

                                      AGREEMENT

                                   BY AND BETWEEN

                               COMPUSERVE INCORPORATED

                                         AND

                                  OPEN MARKET, INC.

                             Dated as of April 10, 1996
                                  TABLE OF CONTENTS



                                        -39-
<PAGE>
 
         1.  DEFINED TERMS.......................................    

             1.1   Affiliate.....................................    
             1.2   CompuServe Network............................    
             1.3   CompuServe Service............................    
             1.4   CompuServe Subscribers........................    
             1.5   Documentation.................................    
             1.6   Internet......................................    
             1.7   ISP...........................................    
             1.8   OMI Site......................................    
             1.9   Prohibited Entities...........................    
             1.10  Regulatory Requirements.......................    
             1.11  Release.......................................    
             1.12  Software Improvements.........................    
             1.13  Update........................................    
             1.14  U.S. Regulatory Requirements..................    

         2.  BETA TESTING........................................    

             2.1   First Phase Beta Test.........................    
             2.2   Second Phase Beta Test........................    
             2.3   Material to be Provided to CompuServe.........    

         3.  LAUNCH, ACCEPTANCE AND DISTRIBUTION.................    

             3.1   Launch........................................    
             3.2   Acceptance by CompuServe and Time.............    
             3.3   Distribution of OM-Express....................    
             3.4   Branding of OM-Express........................    
             3.5   End User License and Other Materials..........    

         4.  LICENSE.............................................    

             4.1   License.......................................    
             4.2   Scope of License..............................    
             4.3   Disclosure to Third Parties...................    

         5.  OM-EXPRESS SOURCE CODE ESCROW.......................    

             5.1   Delivery......................................    
             5.2   CompuServe Escrow Agreement...................    

         6.  SOFTWARE IMPROVEMENTS; TRAINING FOR CUSTOMER SUPPORT          

             6.1   Provision of Software Improvements............    
             6.2   Training for Customer Support.................    
             6.3   Additional Support............................    

         7.  FEES  ..............................................

             7.1   License Fee...................................    
             7.2   Release Fees..................................    

                                        -40-
<PAGE>
 
         8.  REPRESENTATIONS, WARRANTIES AND COVENANTS...........    

             8.1   Ownership.....................................    
             8.2   Duly Authorized...............................    
             8.3   Non-Interference..............................    
             8.4   Specifications................................    
             8.5   Disclaimer....................................    
             8.6   Regulatory Requirements Compliance Generally..    
             8.7   Regulatory Requirements on Use of Software....    

         9.  PROPRIETARY RIGHTS..................................    

             9.1   Rights to OM-Express..........................    
             9.2   Rights to CompuServe..........................    
             9.3   OMI Trademarks, Legends and Notices...........    

         10. PROPRIETARY AND CONFIDENTIAL INFORMATION............    

             10.1  CompuServe Information........................    
             10.2  Confidential Information......................    
             10.3  Restrictions..................................    
             10.4  Exceptions....................................    
             10.5  Return or Destroy.............................    
             10.6  OMI's Duty to Inform..........................    

         11. INDEMNIFICATION.....................................    

             11.1  OMI Indemnification...........................    
             11.2  CompuServe Indemnification....................    
             11.3  Limitation....................................    
             11.4  Section 365(n)................................    
             11.5  Publicity.....................................    

         12. LIMITATION OF LIABILITY.............................    

             12.1  Limitation of Liability for CompuServe........    
             12.2  Limitation of Liability for OMI...............    

         13. TERM AND TERMINATION; RENEWAL.......................    

             13.1  Term..........................................    
             13.2  Renewals......................................    
             13.3  Termination For Cause by CompuServe...........    
             13.4  CompuServe's Rights on Termination for Cause..    
             13.5  Termination for Cause by OMI..................    
             13.6  Delivery on Termination.......................    
             13.7  Survival......................................    

         14. MISCELLANEOUS.......................................    

             14.1  Insurance.....................................    
             14.2  Notice........................................    
             14.3  Personnel Rules and Regulations...............    
             14.4  Independent Contractor........................    

                                        -41-
<PAGE>
 
             14.5  Force Majeure.................................    
             14.6  No Waiver.....................................    
             14.7  Severability..................................    
             14.8  Assignment....................................    
             14.9  Governing Law and Venue.......................    
             14.10 Counterparts..................................    
             14.11 Entire Agreement..............................    

         EXHIBIT A ..............................................

         EXHIBIT B ..............................................

                                        -42-
<PAGE>
 
                         LICENSE AND DISTRIBUTION AGREEMENT

                   THIS AGREEMENT made and entered into on this 10th day of
         April, 1996 (the "Agreement"), by and between Open Market, Inc., a
         corporation existing under the laws of the State of Delaware with
         offices at 245 First Street, Cambridge, Massachusetts 02142
         (hereinafter referred to as "OMI") and CompuServe Incorporated, a
         corporation existing under the laws of the State of Ohio with
         offices at 5000 Arlington Centre Boulevard, Columbus, Ohio 43220
         (hereinafter referred to as "CompuServe").

                   WHEREAS, OMI is in the business of developing,
         licensing, operating and maintaining software in connection with
         the Internet's World Wide Web protocol (the "World Wide Web"), and
         has developed and owns a certain software product for use by
         Internet users currently known as "OM-Express", as more fully
         detailed in the specifications attached as Exhibit A hereto (the
         "Specifications");

                   WHEREAS, CompuServe desires to market and distribute
         OM-Express; and

                   WHEREAS, OMI desires to grant to CompuServe certain
         rights to market and distribute OM-Express for a certain period of
         time upon the terms and conditions set forth in this Agreement and
         provide certain other services related to OM-Express pursuant to
         the terms of this Agreement.

                   NOW, THEREFORE, in consideration of the foregoing and of
         the respective agreements and undertakings hereinafter set forth
         and other good and valuable consideration, the receipt and
         sufficiency of which is hereby acknowledged, the parties hereto do
         hereby agree as follows:

                                  1.  DEFINED TERMS

                   1.1  Affiliate.  "Affiliate" of a party shall mean a
         person or entity that directly or indirectly, through one or more
         intermediaries, controls or is controlled by, or is under common
         control with, such party.  The term "control" (including the terms
         "controlling," "controlled by" and "under common control with")
         means the possession, direct or indirect, of the power to direct
         or cause the direction of the management and policies of a person
         or entity, whether through the ownership of voting securities, by
         contract, or otherwise.

                   1.2  CompuServe Network.  "CompuServe Network" shall
         mean the computer communications network which is owned and
         operated by, for or on behalf of CompuServe and/or any of its
         Affiliates and which enables CompuServe Subscribers to gain access
         to the Internet.

                   1.3  CompuServe Service.  "CompuServe Service" shall
         mean the service through which CompuServe provides CompuServe

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                 SEPARATELY WITH THE SECURITIES AND EXCHANGE 
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


         Subscribers with access to the Internet through the CompuServe
         Network.  CompuServe Service includes CompuServe Information
         Service, WOW and Spry Net.

                   1.4  CompuServe Subscribers.  "CompuServe Subscribers"
         shall mean individuals or entities who use the CompuServe Network
         through any program or service, offered or provided by CompuServe
         or any Affiliate thereof.

                   1.5  Documentation.  The term "Documentation" shall mean
         any and all reference manuals, installation instructions or other
         materials, in printed or electronic form, relating to or necessary
         for the operation of OM-Express that OMI makes generally available
         to its customers or licensees of OM-Express and shall, at a
         minimum, include such materials that OMI makes available to other
         ISPs and their customers and subscribers.

                   1.6  Internet.  "Internet" shall mean the wide area
         cooperative network of university, corporate, government and
         private computer networks communicating through Transmission
         Control Protocol/Internet Protocol which is commonly referred to
         as the Internet.

                   1.7  ISP.  The term "ISP" shall mean Internet Service
         Providers (i.e., entities that offer connectivity to the Internet,
         including any on-line service providers such as ***********
         ******* ******* ******* ** ********* *******.

                   1.8  OMI Site.  The "OMI Site" shall mean a site or
         sites on the World Wide Web, each of which is operated and
         maintained by OMI for the purpose of downloading OM-Express to
         licensees thereof.

                   1.9  Prohibited Entities.  The term "Prohibited
         Entities" shall mean any of the entities having the names or being
         commonly referred to as ******** ************** ************
         *********** **** ********* **** ****** ********** *****
         *************** ***** ****** **** ****** ******* *********
         *********** ****** ***** ********** **** *** *** ********* *****

                   1.10 Regulatory Requirements.   The term "Regulatory
         Requirements" shall mean any regulation, ordinance or requirement,
         including regulations of administrative agencies or bodies, in
         whatever form, now existing or to come into existence during the
         term of this Agreement.

                   1.11 Release.  The term "Release" shall mean a new
         version of OM-Express which consists solely of major functional
         enhancements or feature additions to OM-Express; provided,
         however, that a Release shall not contain any changes in
         OM-Express that are more properly classified as an Update, which
         changes shall be provided in a separate Update.  A new Release is
         customarily connoted by a change in the revision number to the
         left of the decimal point (ex. 4.00)

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                   1.12 Software Improvements.  The term "Software
         Improvements" shall mean:

                        (a)  any Updates;

                        (b)  any Releases; or

                        (c)  any other new software OMI or OMI's agents or
         subcontractors may market at any time as a full or partial (i.e.,
         having substantially similar functionality) alternative or
         replacement for OM-Express, even if a user of such new or improved
         software is not required to license OM-Express in order to operate
         such new or improved software (including any documentation related
         thereto).

                   1.13 Update.  The term "Update" shall mean a new version
         of OM-Express that consists solely of (a) minor functional
         enhancements or feature additions to OM-Express, or (b) error
         corrections and minor additions to OM-Express.  An Update is
         customarily connoted by a change in the revision number(s) to the
         right of the decimal point (ex. 3.10)

                   1.14 U.S. Regulatory Requirements.  The term "U.S.
         Regulatory Requirements" shall mean any U.S. Federal, state or
         local, regulation, ordinance or requirement, including regulations
         of administrative agencies or bodies, in whatever form, now
         existing or to come into existence during the term of this
         Agreement.

                                  2.  BETA TESTING

                   OMI shall undertake the beta testing of OM-Express as
         follows:

                   2.1  First Phase Beta Test.  The first phase of a beta
         test (the "First Phase Beta Test") will begin on ***** *** *****
         and shall continue for a period not to exceed ****** **** days;
         provided, however, that upon OMI's written notice, such period may
         be extended.

                   2.2  Second Phase Beta Test.  The second phase of a beta
         test (the "Second Phase Beta Test") (the First Phase Beta Test and
         the Second Phase Beta Test shall collectively be referred to as
         the "Beta Test Period") will begin on or about *** *** **** (or
         such other date as may be set forth in OMI's written notice
         pursuant to Section 2.1 hereof) and will last for a period of
         approximately ****** **** ****; provided, however, that upon OMI's
         written notice, such period may be extended; and provided further,
         that, at the end of the Second Phase Beta Test, OM-Express will
         incorporate any appropriate modifications or corrections to any
         material defects of OM-Express which were identified during the
         First Phase Beta Test or otherwise.

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                   2.3  Material to be Provided to CompuServe.  OMI shall
         provide CompuServe with a copy of the First Phase Beta Test and
         the Second Phase Beta Test versions of OM-Express no later than
         three (3) business days after such the start of each such Beta
         Test Period.  In addition, OMI shall provide CompuServe with
         regular, frequent information as available as to the performance
         of the then current version of OM-Express during each phase of the
         Beta Test Period, together with such other relevant information
         concerning the development, use and implementation of OM-Express
         that CompuServe may reasonably request.

                       3.  LAUNCH, ACCEPTANCE AND DISTRIBUTION

                   3.1  Launch.  Commercial launch (the "Launch") of
         OM-Express will occur on or about **** *** ***** subject to any
         extension pursuant to the terms of Sections 2.1(a) and 2.2(a)
         hereof; provided, however, the Launch version will incorporate any
         and all appropriate modifications or corrections to any material
         defects of OM-Express which are identified during the Second Phase
         Beta Test or otherwise.

                   3.2  Acceptance by CompuServe and Time.  

                        (a)  OMI shall provide to each of CompuServe and
         Time Inc. New Media ("Time") a master copy of the object code for
         the Launch version of OM-Express.  Upon delivery of the Launch
         version, each of CompuServe and Time shall conduct appropriate
         acceptance tests developed by OMI in consultation with CompuServe
         and Time (at no additional cost to CompuServe or Time) (an
         "Acceptance Test").  Each of the Acceptance Tests will be
         sufficient to test the functionality of the Launch version of
         OM-Express with respect to its conformance with the
         Specifications.  At no additional cost to CompuServe or Time, OMI
         personnel shall assist CompuServe and Time as reasonably required
         during such Acceptance Tests as reasonably requested by CompuServe
         or Time.  In the event that the delivery of the Launch version of
         OM-Express to CompuServe and Time occurs after OMI has commenced
         to offer for sale licenses for OM-Express in a commercial release
         to the general public via Internet downloading ("General
         Availability"), the Acceptance Test shall be as follows:  the
         Acceptance Test shall demonstrate that OM-Express performs
         substantially in accordance with the Specifications, it being
         expressly understood that Acceptance will not be delayed or
         withheld due to minor errors or bugs that do not have a material
         adverse affect upon the performance of OM-Express.  However, if
         the delivery of the Launch version to CompuServe and Time occurs
         prior to General Availability, the Acceptance Test shall be as
         follows:  the Acceptance Test shall demonstrate that OM-Express
         performs in accordance with the Specifications.  In addition,
         notwithstanding the fact that Acceptance shall have occurred, OMI
         shall have a period of not more than ********** **** days from
         Acceptance to make available to CompuServe and Time one or more
         Update(s) that are sufficient to make error corrections and/or fix
         bugs identified by CompuServe or Time, or otherwise, during the

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         Acceptance Test process.  The Acceptance Test shall demonstrate
         that OM-Express performs in accordance with the Specifications.
         Each of CompuServe and Time shall have seven (7) days from receipt
         of the Launch version of OM-Express to notify OMI in writing
         whether it accepts or rejects such version on the basis of its
         Acceptance Tests.  CompuServe and Time will be deemed to accept
         the Launch version if: (i) both CompuServe and Time deliver to OMI
         a written notice of acceptance of that version; or (ii) within
         such seven (7) day period, both CompuServe and Time fail to notify
         OMI of its rejection of the Launch version ("Acceptance").

                        (b)  If the Launch version of OM-Express fails to
         pass either Acceptance Test, either CompuServe or Time, as the
         case may be, shall so notify OMI in writing, specifying the nature
         of such failure in reasonable detail.  OMI shall have (i) ten (10)
         days or (ii) until **** *** ***** whichever is sooner, in which to
         correct the cause of such failure and redeliver another master
         copy of OM-Express as necessary to correct the failure.  After
         OMI's redelivery of such master copy of OM-Express, either
         CompuServe or Time, as the case may be, shall reconduct the
         Acceptance Test within ***** *** business days.  In the event that
         OM-Express continues to fail the applicable Acceptance Test, then
         CompuServe and/or Time (as the case may be) may, at its sole
         discretion and without limitation of its other rights and remedies
         (x) give OMI another seven (7) calendar days (or **** *** *****
         whichever is sooner) in which to cure the problem and recommence
         the Acceptance Test; (y) terminate this Agreement and return
         OM-Express to OMI; or (z) accept any nonconforming versions of
         OM-Express.

                        (c)  CompuServe shall have the option to terminate
         this Agreement pursuant to Section 13.3 hereof, in the event:

                             (i)  the Launch has not occurred by the close
         of business June 30, 1996; or

                            (ii)  Acceptance has not occurred by the close
         of business June 30, 1996.
    
                   3.3  Distribution of OM-Express.  Compuserve will have
         the option to distribute OM-Express to CompuServe Subscribers on
         such terms (including a limited free trial period) as CompuServe
         makes the CompuServe Service available to the public; provided,
         however, that CompuServe has the right to notify OMI that
         Compuserve has elected to: (i) offer such other software program
         with the same or substantially similar functionality as OM-Express
         in addition to, or instead of, OM-Express after ********* ** *****
         provided, however, that any such election by CompuServe prior to
         ********* ** **** shall immediately terminate any exclusivity
         obligations of OMI; or (ii) not offer OM-Express.  In the event
         that CompuServe offers OM-Express to the CompuServe Subscribers,
         CompuServe will distribute OM-Express by such means as it shall
         deem appropriate (e.g., creating a downloading site; including
         OM-Express in its Internet browser) and OMI shall provide limited
     
                                        -47-
<PAGE>
 
         telephone and/or e-mail technical assistance to CompuServe, at no
         cost to CompuServe, as CompuServe may reasonably request to
         facilitate CompuServe's distribution of OM-Express.

                   3.4  Branding of OM-Express.  CompuServe shall (a) use
         the OM-Express Brand (as defined below) at its downloading site
         for OM-Express, or, if CompuServe chooses to place OM-Express on
         its Internet browser, to place the OM-Express Brand thereon and
         (b) include the OM-Express Brand on all copies of OM-Express it
         distributes.  The term "OM-Express Brand" shall mean any trademark
         or service mark used by OMI in connection with OM-Express, a copy
         of which shall be provided by OMI to CompuServe.

                   3.5  End User License and Other Material.  Each
         CompuServe Subscriber who downloads OM-Express will be required to
         indicate agreement to a click license (the "End User License")
         prior to the downloading by the CompuServe Subscriber of
         OM-Express.  OMI agrees that the End User License, which shall be
         between OMI and the CompuServe Subscriber, shall include terms
         customary to click or shrink wrap licenses in the software
         industry, including limitations on liability and disclaimers which
         shall release CompuServe and its Affiliates and Time and its
         Affiliates, as well as OMI, from any liability arising in
         connection with the downloading and/or use of OM-Express.
         CompuServe shall have the right to approve the terms of such End
         User License prior to its first use.  In addition, OMI shall
         provide each CompuServe Subscriber with information that is clear,
         comprehensible and readily visible, in such places (including,
         without limitation, the End User License and Documentation
         provided to the Compuserve Subscriber) that, shall be adequate to
         explain the appropriate uses of OM-Express and warns the
         CompuServe Subscriber against uses that may be inappropriate
         (including, without limitation, those uses that may entail a risk
         of criminal liability).

                                     4.  LICENSE

                   4.1  License.  OMI hereby grants to CompuServe a
         non-transferable, non-exclusive (except as stated herein)
         worldwide right and license (the "License") to promote, market,
         distribute and offer for sale copies of the master copy of
         OM-Express, in object code form only.

                   4.2  Scope of License.  Pursuant to the License,
         CompuServe is authorized to promote, market, distribute and offer
         for sale OM-Express.  CompuServe shall have the right to reproduce
         OM-Express (or any component thereof) as required for CompuServe's
         use in accordance with the terms of this Agreement, and to perform
         any activities related to the use of OM-Express subject only to
         the terms and the conditions hereof.

                   4.3  Disclosure to Third Parties.  Notwithstanding
         anything in this Agreement to the contrary, CompuServe shall have
         the right to disclose OM-Express (including any Documentation

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         relating thereto) on a need-to-know basis to any Affiliate or any
         third party providing maintenance or development services,
         disaster recovery services, or facilities management or
         outsourcing services to CompuServe, if such disclosure is made
         pursuant to an appropriate written confidentiality agreement and
         provided that such disclosure will not be made, either directly
         or, to CompuServe's knowledge, indirectly, to Prohibited Entities.
         Such written confidentiality agreement shall provide, among other
         things, that any entity to which CompuServe discloses OM-Express,
         either in whole or in part, shall (a) restrict access to the
         master copy of OM-Express (including source code, if any) only to
         those employees, agents or representatives who require access to
         enable such entity to use OM-Express to the extent required by
         CompuServe; and (b) secure and protect OM-Express (including
         source code, if any) using at least the same degree of care as
         such entity uses to protect its own confidential and proprietary
         information.

                          5.  OM-EXPRESS SOURCE CODE ESCROW

                   5.1  Delivery.  Upon the execution of the CompuServe
         Escrow Agreement (as defined in Section 5.2), OMI will deliver to
         the CompuServe Escrow Agent (as defined in Section 5.2), in escrow
         pursuant to the terms hereof and the CompuServe Escrow Agreement,
         the complete source code for OM-Express, and such additional
         proprietary information necessary to compile and execute such
         source code on the appropriate hardware (the "OM-Express
         CompuServe Deposit").

                   5.2  CompuServe Escrow Agreement.  Within thirty (30)
         days after the execution of this Agreement, CompuServe, OMI and
         Data Securities International, Inc. (the "CompuServe Escrow
         Agent") shall enter into the CompuServe Escrow Agreement with
         respect to the OM-Express CompuServe Deposit.  Under the
         CompuServe Escrow Agreement, the only event which will cause the
         release of the OM-Express from the CompuServe Escrow Agent to
         CompuServe shall be if OMI becomes insolvent or files for
         bankruptcy.  CompuServe shall pay all of the fees charged by the
         CompuServe Escrow Agent for its services under  the CompuServe
         Escrow Agreement.

              6.  SOFTWARE IMPROVEMENTS; TRAINING FOR CUSTOMER SUPPORT
    
                   6.1  Provision of Software Improvements.

                        (a)  During the term of this Agreement, OMI shall
         provide to CompuServe and CompuServe Subscribers who are licensed
         users of OM-Express, at no cost to CompuServe or such CompuServe
         Subscribers, Software Improvements to OM-Express, with such
         frequency and including such tools and systems as is necessary,
         (x) in OMI's reasonable business judgment to maintain the quality
         of OM-Express and (y) to otherwise provide that OM-Express
         contains features that will maintain OM-Express as a commercially
         viable product that is competitive in the market for similar
     
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         products.  CompuServe shall have the right to refuse (which
         refusal shall be given in writing) to make any Software
         Improvement available to CompuServe Subscribers who have licensed
         OM-Express.  Without limitation of the foregoing, OMI shall make
         available to CompuServe for CompuServe Subscribers:

                             (i)  Software Improvements that are, at a
         minimum, equivalent to any Software Improvements provided to any
         licensed user of OM-Express who is not a CompuServe Subscriber
         that OMI makes generally available to its customers or licensees
         of OM-Express and shall, at a minimum, include such materials that
         OMI makes available to ISPs other than CompuServe and their
         customers and subscribers;

                            (ii)  updated Specifications, and/or product
         performance guidelines and Documentation with respect to the
         Software Improvements as provided to any licensed user of
         OM-Express who is not a CompuServe Subscriber that OMI makes
         generally available to its customers or licensees of OM-Express
         and shall, at a minimum, include such materials that OMI makes
         available to ISPs other than CompuServe and their customers and
         subscribers;

                           (iii)  a written description as to what
         additional third party hardware and/or software would be
         necessary, if any, to utilize the Software Improvement as part of
         OM-Express in accordance with the Specifications, the
         Documentation and the terms and conditions of this Agreement;

                            (iv)  written instructions as to the manner by
         which the Software Improvement may be installed; and

                             (v)  a written description of the adverse
         impact, if any, which the Software Improvement will have on
         OM-Express functionality as it then currently exists.
    
                        (b)  OMI shall provide to CompuServe Software
         Improvement planning in advance of the release of a Software
         Improvement upon finalization of such release planning (e.g.,
         informing CompuServe of new and planned Software Improvements,
         enhanced functionality anticipated to be included in the Software
         Improvements, and any additional hardware or third party software
         required to implement the Software Improvement, etc.) at no
         additional cost to CompuServe.  Such Software Improvement planning
         shall include information regarding any anticipated payments
         payable pursuant to Section 7.2.       
    
                        (c)  OMI shall provide, at no additional cost to
         CompuServe or CompuServe Subscribers who are licensed users of
         OM-Express, support for up to *** *** Releases of OM-Express prior
         to the then-existing commercially available Release or for *** ***
         **** after the last commercially available Release.       

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                        (d)  OMI represents, warrants and covenants that it
         shall use its commercially reasonable best efforts to provide that
         any Updates provided by OMI solely to correct or fix an error or
         nonconformity in the performance of OM-Express in accordance with
         the Specifications and the Documentation shall not give rise to
         any additional requirements with respect to additional hardware or
         third party software.

                        (e)  In the event that OMI develops a version of
         OM-Express for use on Macintosh computers, it shall give
         CompuServe the right, but CompuServe shall not have the
         obligation, to include this version within the License on the
         terms and subject to the same conditions (including payment of
         fees under Section 7) as set forth in this Agreement.

                   6.2  Training for Customer Support.  During the term of
         this Agreement, OMI will provide to customer support training
         supervisors of CompuServe such reasonable amount of training in
         customer support of OM-Express, acceptable to both CompuServe and
         OMI, as will be sufficient to ensure that such training
         supervisors will have the ability to train CompuServe service
         representatives to provide support for users of OM-Express at the
         same or at a better level of quality that CompuServe provides to
         all CompuServe Subscribers, such training to include, without
         limitation, individual and group training on-site at CompuServe
         and the development of operational scripts and tools for use by
         such training supervisors or service representatives.  The
         foregoing obligation shall relate to the Launch version of
         OM-Express that has been Accepted as well as to all Updates and
         Releases made available by OMI to CompuServe.

                   6.3  Additional Support.  In the event that CompuServe,
         at any time during the term of this Agreement, requests OMI to
         make available to it technical assistance or enhanced customer
         support (e.g., a list of designated OMI personnel to contact for
         other than customer support representative training) in addition
         to the training services to be provided by OMI in accordance with
         the terms of Section 6.2, CompuServe and OMI shall negotiate in
         good faith the terms under which OMI shall make such assistance
         available, including but not limited to the fees, if any, that
         CompuServe shall have to pay therefor.

                                      7.  FEES

                   7.1  License Fee.  On or before ten (10) days after the
         Acceptance of OM-Express pursuant to Section 3.2 hereof, Time Inc.
         New Media shall pay, on behalf of CompuServe, **** *******
         ******** ******* ********** (of which **** ******* ***** ********
         ******* ********** shall be in consideration of the License being
         granted hereunder and ***** ******** ******* ********* shall be in
         consideration of customer support services provided hereunder).

                   7.2  Release Fees.  In the event that OMI provides a new
         Release to licensed users of OM-Express, which Release contains a

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         functional enhancement that has been licensed to OMI by a third
         party and which requires the payment of a royalty (or other per
         copy or per use fee) to such third party, CompuServe shall pay to
         OMI *** ****** *********** **** ** **** ********** ********** for
         each license of OM-Express purchased by a CompuServe Subscriber
         through CompuServe.

                    8.  REPRESENTATIONS, WARRANTIES AND COVENANTS

                   8.1  Ownership.  OMI represents, warrants and covenants
         that it owns or otherwise has the irrevocable right to license
         OM-Express, that it possesses all right, title and interest in
         OM-Express necessary to enter into this Agreement.  OMI
         represents, warrants and covenants that OM-Express or any
         components thereof, and any other software or deliverables
         provided by OMI under this Agreement, and the use of any of the
         foregoing by CompuServe Subscribers as set forth in the End User
         License, Documentation or otherwise specified in writing by OMI,
         do not and shall not infringe, violate or misappropriate in any
         way the rights of any third party, including without limitation,
         the rights under any United States or foreign patent, copyright,
         trademark, trade secret, or any other proprietary rights or other
         rights of any third party ("Third Party Rights").  In addition,
         OMI represents, warrants and covenants that OM-Express if used by
         a CompuServe Subscriber in accordance with its intended use as set
         forth in the End User License and the Documentation provided by
         OMI to such CompuServe Subscriber, does not and shall not
         infringe, violate or misappropriate in any way any Third Party
         Rights.  OMI also represents, warrants and covenants that as of
         date hereof, OMI has no notice of nor knows of any actions,
         claims, demands, threats or allegations that OM-Express and any
         other software or deliverables developed or to be developed under
         this Agreement, or the use of any of the foregoing as intended by
         OMI, infringes, violates or misappropriates in any way Third Party
         Rights; provided, however, that the foregoing representation,
         warranty and covenant does not extend to a use by a CompuServe
         Subscriber of OM-Express that does not comport with the terms of
         the End User License and the Documentation given to the
         Subscribers.  OMI shall, throughout the term set forth in
         Section 13.1, promptly notify CompuServe in writing of any such
         actions, claims, demands, threats or allegations of which it
         becomes aware.

                   8.2  Duly Authorized.  

                        (a)  OMI makes the following representations:

                             (i)  OMI is a corporation duly organized and
         existing and is in good standing under the laws of the State of
         Delaware and is qualified and in good standing as a foreign
         corporation under the laws of any jurisdiction where the ownership
         of its assets or the conduct of its business require OMI to be so
         qualified, or if OMI is not so qualified, the failure to so

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         qualify will not have a material adverse effect on the ability of
         CompuServe to enforce this Agreement;

                            (ii)  There is no action, suit or proceeding
         pending or threatened against or affecting OMI before or by any
         court, administrative agency or other governmental authority which
         in any way will impair OMI's ability to perform all of its
         obligations hereunder, or which otherwise brings into question the
         enforceability or validity of the transactions contemplated by the
         Agreement;

                           (iii)  OMI's execution, delivery, and
         performance of this Agreement has been duly authorized by all
         appropriate corporate action on the part of OMI, if any, and this
         Agreement constitutes the valid and binding obligations of OMI
         enforceable against OMI in accordance with the terms hereof; and

                            (iv)  Neither the execution and delivery by OMI
         of this Agreement, nor the consummation by OMI of the transactions
         contemplated hereby, nor compliance by OMI with the provisions
         hereof, conflicts with or results in a breach of any of the
         provisions of the Certificate or Articles of Incorporation or
         By-Laws of OMI or any amendments thereto, or any applicable law,
         judgment, order, writ, injunction, decree, rule or regulation of
         any court, administrative agency or other governmental authority,
         or of any agreement or other instrument to which OMI is a party or
         by which it is bound, or constitutes a default under any provision
         thereof.

                        (b)  CompuServe makes the following
         representations:

                             (i)  CompuServe is a corporation duly
         organized and existing and is in good standing under the laws of
         the State of Ohio and is qualified and in good standing as a
         foreign corporation under the laws of any jurisdiction where the
         ownership of its assets or the conduct of its business require
         CompuServe to be so qualified, or if CompuServe is not so
         qualified, the failure to so qualify will not have a material
         adverse effect on the ability of CompuServe to enforce this
         Agreement;

                            (ii)  There is no action, suit or proceeding
         pending or threatened against or affecting CompuServe before or by
         any court, administrative agency or other governmental authority
         which in any way will impair CompuServe's ability to perform all
         of its obligations hereunder, or which otherwise brings into
         question the enforceability or validity of the transactions
         contemplated by the Agreement;

                           (iii)  CompuServe's execution, delivery, and
         performance of this Agreement has been duly authorized by all
         appropriate corporate action on the part of CompuServe, if any,
         and this Agreement constitutes the valid and binding obligations

                                        -53-
<PAGE>
 
         of CompuServe enforceable against CompuServe in accordance with
         the terms hereof; and

                            (iv)  Neither the execution and delivery by
         CompuServe of this Agreement, nor the consummation by CompuServe
         of the transactions contemplated hereby, nor compliance by
         CompuServe with the provisions hereof, conflicts with or results
         in a breach of any of the provisions of the Certificate or
         Articles of Incorporation or By-Laws of CompuServe or any
         amendments thereto, or any applicable law, judgment, order, writ,
         injunction, decree, rule or regulation of any court,
         administrative agency or other governmental authority, or of any
         agreement or other instrument to which CompuServe is a party or by
         which it is bound, or constitutes a default under any provision
         thereof.

                   8.3  Non-Interference.  OMI represents, warrants and
         covenants that each version of OM-Express accepted by CompuServe
         pursuant to Section 3.2 and any Software Improvements and each
         component thereof shall not, when delivered to CompuServe for
         distribution, contain any "viruses" or other such devices that
         will cause OM-Express or any component thereof to be erased or
         become inoperable or incapable of processing or adversely affect
         the operations of any CompuServe Subscriber hardware or software
         that is appropriate to use with OM-Express in accordance with the
         Documentation provided to CompuServe Subscribers.  OMI shall
         retain a copy of each version of OM-Express as Accepted and each
         Software Improvement, under seal, in the forms delivered to
         CompuServe, in order to determine whether OMI conformed with this
         provision.

                   8.4  Specifications.  OMI represents, warrants and
         covenants that the Launch version of OM-Express accepted by
         CompuServe pursuant to Section 3.2, and any Software Improvements,
         will, when delivered, function and operate in substantial
         conformance with the Specifications (including as such
         Specifications may be amended in connection with any Software
         Improvements) and otherwise in good working order.

                   8.5  Disclaimer.  EXCEPT AS OTHERWISE SET FORTH IN THIS
         AGREEMENT, NEITHER PARTY MAKES ANY WARRANTY, EXPRESS OR IMPLIED,
         WITH RESPECT TO THIS AGREEMENT, OM-EXPRESS, OR SUPPORT TRAINING
         SERVICES RENDERED HEREUNDER, AND EACH PARTY DISCLAIMS ANY AND ALL
         WARRANTIES, EXPRESS OR IMPLIED WITH RESPECT THERETO, INCLUDING
         WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND
         FITNESS FOR A PARTICULAR PURPOSE.

                   8.6  Regulatory Requirements Compliance Generally. 

                        (a)  During the term of this Agreement, OMI
         represents, warrants and covenants that, at no additional cost to
         CompuServe, OMI shall provide that OM-Express and the distribution
         thereof shall comply with the U.S. Regulatory Requirements which
         apply thereto, consistent with the compliance to such U.S.

                                        -54-
<PAGE>
 
         Regulatory Requirements of other similar commercially available
         products.  OMI shall use reasonable commercial efforts to
         implement Software Improvements necessary to conform with U.S.
         Regulatory Requirements and in any event, such Software
         Improvements shall be made to OM-Express within six (6) months
         after the release of such U.S. Regulatory Requirements or by the
         effective date of such U.S. Regulatory Requirements, whichever is
         later.

                        (b)  During the term of this Agreement, CompuServe
         represents, warrants and covenants that, at no additional cost to
         OMI, CompuServe shall provide that the distribution of OM-Express
         by CompuServe shall comply with the U.S. Regulatory Requirements
         that apply thereto, consistent with the compliance to such U.S.
         Regulatory Requirements of the distribution of other similar
         commercially available products.

                   8.7  Regulatory Requirements on Use of Software.

                        (a)  Without limitation of the provisions of
         Section 8.6 hereof, OMI represents, warrants and covenants that
         OMI shall be responsible for the term of this Agreement for
         complying with all applicable Regulatory Requirements of the
         United States and all foreign countries with respect to the use
         (as intended and authorized by the End User License and
         Documentation provided by OMI or as otherwise provided in writing
         by OMI) of OM-Express outside of the United States, including
         without limitation, as may be applicable to such use of
         OM-Express: (a) import and export restrictions (including without
         limitation restrictions imposed under regulations of the U.S.
         Export Administration, restrictions imposed by the Office of
         Foreign Assets Control, restrictions imposed by the U.S.
         Department of the Treasury, or otherwise), (b) laws and
         regulations regarding restrictions on trans-border data flow,
         (c) obtaining any necessary consents, and (d) registering or
         filing any documents.  It is expressly understood by the parties
         hereto that the foregoing shall apply to the U.S. and to all other
         countries and territories in which OMI actively promotes,
         advertises or markets licenses to OM-Express (whether under such
         name or another); and, in addition, the parties agree to work
         together in good faith to share information concerning the
         Regulatory Requirements of countries or territories in which
         either party may consider doing business.  OMI shall defend, hold
         harmless and indemnify CompuServe from and against any and all
         claims, judgments, costs, awards, expenses (including reasonable
         attorneys' fees) and liability of any kind arising out of OMI's
         non-compliance with any of its obligations under this
         Section 8.7(a) or any applicable Regulatory Requirement with
         respect to the use (as intended and authorized by the End User
         License and Documentation provided by OMI to such end user) of
         OM-Express outside of the United States.

                        (b)  Without limitation of the provisions of
         Section 8.6 hereof, CompuServe represents, warrants and covenants

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         that CompuServe shall be responsible for the term of this
         Agreement for complying with all applicable Regulatory
         Requirements of the United States and all foreign countries with
         respect to the distribution of OM-Express outside of the United
         States, including without limitation: (a) import and export
         restrictions (including without limitation restrictions imposed
         under regulations of the U.S. Export Administration, restrictions
         imposed by the Office of Foreign Assets Control, restrictions
         imposed by the U.S. Department of the Treasury, or otherwise),
         (b) laws and regulations regarding restrictions on trans-border
         data flow, (c) obtaining any necessary consents, and
         (d) registering or filing any documents.  With respect to any such
         export of OM-Express, CompuServe shall not export or reexport
         directly or indirectly OM-Express (or any commodity and/or
         technical data or a system incorporating such commodity) without
         first obtaining the written approval or required export license to
         do so from the U.S. Department of Commerce or any other agency of
         the U.S. Government or of any foreign government having
         jurisdiction over such transaction, when required by an applicable
         Regulatory Requirement.  CompuServe shall be solely responsible
         for all costs associated with such compliance.  CompuServe shall
         defend, hold harmless and indemnify OMI from and against any and
         all claims, judgments, costs, awards, expenses (including
         reasonable attorneys' fees) and liability of any kind arising out
         of CompuServe's non-compliance with any of its obligations under
         this Section 8.7(b) or any applicable Regulatory Requirement with
         respect to the distribution of OM-Express outside of the United
         States.  CompuServe represents, warrants and covenants that it is
         not listed on the Table of Denial Orders issued by the U.S.
         Department of Commerce and that its U.S. export privileges have
         not been revoked or limited in any way.

                               9.  PROPRIETARY RIGHTS

                   9.1  Rights to OM-Express.  Except as set forth herein,
         OMI shall retain all right, title and interest in and to
         OM-Express, including without limitation all patent, copyright,
         trademark, trade name, trade secret and other proprietary rights.

                   9.2  Rights to CompuServe.  Without limiting OMI's
         rights to OM-Express as set forth in Section 9.1, all programs,
         documents, data, inventions, discoveries and improvements to the
         CompuServe Network or CompuServe Service provided by CompuServe
         are, and shall remain the sole and exclusive property of
         CompuServe.  OMI acknowledges that, as between the parties,
         CompuServe is the owner of all other trademarks and trade names
         associated with CompuServe Network or CompuServe Service.

                   9.3  OMI Trademarks, Legends and Notices.  OMI grants
         CompuServe the right to use the trademarks set forth on Exhibit B
         (the "Licensed Marks"), but only in the format and manner approved
         by OMI, and only in accordance with the terms of this Agreement.
         The Licensed Marks are trademarks of OMI and all right, title and
         interest therein and the goodwill pertaining thereto belong

                                        -56-
<PAGE>
 
         exclusively to them.  OMI hereby authorizes CompuServe to use the
         Licensed Marks in connection with the promotion and offering of
         OM-Express through the CompuServe Service; provided, that prior to
         the initial use and distribution of OM-Express through the
         CompuServe Service which contains the Licensed Marks and prior to
         the initial release or distribution of any and all advertising or
         promotional materials bearing the Licensed Marks relating to the
         promotion of OM-Express through the CompuServe Service, CompuServe
         shall submit to OMI, for OMI's approval, a sample of each such use
         so that OMI may ascertain the correctness of all legends, markings
         and notices in the form and manner in which the Licensed Marks are
         displayed, and to determine whether the art work and plans for
         advertising are consistent with the quality and prestige
         associated with the Licensed Marks.  Five (5) business days shall
         be allowed for OMI to exercise such approval; provided, however,
         that OMI's failure to exercise such approval, or to indicate
         disapproval, within such five (5) business days shall be deemed to
         be notification of OMI's approval.  Upon approval by OMI of the
         sample or samples submitted in connection with this Section 9.3,
         CompuServe represents, warrants and covenants that it shall
         maintain the quality and appearance of the submitted materials in
         all respects at the same level approved in writing by OMI.  All
         advertisements and promotional materials relating thereto shall
         bear the Licensed Marks and shall include an appropriate legend as
         reasonably requested by OMI.  CompuServe hereby acknowledges the
         ownership of the Licensed Marks and agrees not to contest such
         ownership.  All use of Licensed Marks by CompuServe shall inure to
         the benefit of OMI.  All the rights in the Licensed Marks other
         than those specifically granted in this Agreement are reserved by
         OMI.  The foregoing provisions shall also govern the use by
         CompuServe of the OM-Express Brand.

                    10.  PROPRIETARY AND CONFIDENTIAL INFORMATION

                   10.1 CompuServe Information.  All data (including
         without limitation, information, records or other data) relating
         to the use of the CompuServe Service, content, advertising,
         promotional material, the CompuServe end-user interface (including
         without limitation, logos, icons, screen displays, and other
         graphical or audio/visual components thereof), information
         relating to users' names, identities, addresses, demographic data,
         financial records, activity and usage records, credit card data,
         access logs, billing data, databases and other information
         ("CompuServe Information"), is the proprietary information of
         CompuServe.  CompuServe shall be the exclusive owner of all right,
         title and interest in and to the CompuServe Information, and all
         copies thereof, whether in print or electronic form (including
         computer memory) and OMI shall have no rights whatsoever in such
         CompuServe Information.

                   10.2 Confidential Information.  "Confidential
         Information", shall mean: (a) the CompuServe Information (except
         aspects of the CompuServe Network and the CompuServe Service which
         by the nature of their utility are exposed to third parties);

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         (b) OM-Express, including without limitation, all source code and
         trade secrets embodied therein (except aspects of OM-Express,
         which by the nature of their utility, are exposed to third
         parties); (c) any information disclosed by OMI or CompuServe in
         writing designated as confidential, proprietary or marked with
         words of like import; and (d) any information orally conveyed by
         OMI or CompuServe if the disclosing party provides specific
         written notice that such oral communication shall be considered to
         be "Confidential Information" and delivers a confirmation thereof
         in writing to the receiving party within ten (10) days of the oral
         conveyance.  Without limitation of the foregoing, the parties
         agree that Confidential Information shall include:  (i) this
         Agreement and its terms and conditions; and (ii) CompuServe's and
         OMI's respective business plans, ideas, projections, forecasts,
         improvements, know how, concepts, future activities and any
         information relating to the CompuServe Network, the CompuServe
         Service or OM-Express.

                   10.3 Restrictions.  The recipient of Confidential
         Information agrees that, absent the prior written consent of the
         disclosing party, it shall not reveal or disclose any Confidential
         Information for any purpose to any other person, firm, corporation
         or other entity, or use any Confidential Information for any
         purpose other than as contemplated herein.  The recipient shall
         keep any copies of the Confidential Information in as secure a
         location as the recipient uses for its own similar information,
         shall inform the employees, agents or representatives of the
         recipient or the recipient's Affiliates of their obligations under
         this Agreement, and shall take such steps as may be reasonable in
         the circumstances, or as may be reasonably requested by the
         disclosing party, to prevent any unauthorized disclosure, copying
         or use of the Confidential Information.  The recipient shall grant
         access to the Confidential Information only to those employees,
         agents and representatives of the recipient or the recipient's
         Affiliates, who are required to obtain such access to enable the
         undersigned to use the Confidential Information for the purposes
         permitted by this Agreement.

                   10.4 Exceptions.  Confidential Information shall not
         include information which: (a) at or prior to the time of
         disclosure was lawfully known to the receiving party; (b) at or
         after the time of disclosure becomes generally available to the
         public other than through any act or omission of the receiving
         party; (c) is developed by the receiving party independent of any
         Confidential Information it receives from the disclosing party;
         (d) is received from a third party free to make such disclosure
         without breach of any legal obligation; or (e) is required to be
         disclosed pursuant to any statute, regulation, order, subpoena or
         document discovery request, provided, that prior written notice of
         such disclosure is furnished to the disclosing party as soon as
         practicable in order to afford the disclosing party an opportunity
         to seek a protective order (it being agreed that if the disclosing
         party is unable to obtain or does not seek a protective order and
         the receiving party is legally compelled to disclose such

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                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


         information, disclosure of such information may be made without
         liability).

                   10.5 Return or Destroy.  CompuServe and OMI each agree
         that upon the termination of this Agreement for any reason, each
         party shall promptly return or destroy (as directed by the other
         party) all Confidential Information of the other party including
         all copies thereof (excluding any Confidential Information which
         is subject to a license surviving termination of this Agreement).
         Upon request by a party, the other party shall deliver a
         certificate signed by a senior executive officer stating that the
         party has complied in full with the terms of this Section.

                   10.6 OMI's Duty to Inform.  If CompuServe requests that
         OMI develop or implement any software pursuant to CompuServe's
         detailed instructions or detailed specifications that, to the best
         of the knowledge and belief of the individuals assigned by OMI to
         such development or implementation, is likely to infringe on any
         Third Party Rights, OMI shall promptly so notify CompuServe in
         reasonable detail in writing.

                                11.  INDEMNIFICATION

                   11.1 OMI Indemnification.

                        (a)  OMI, at its own expense, shall indemnify and
         hold harmless CompuServe and defend any action brought against
         CompuServe with respect to any claim, demand, cause of action,
         debt, liability or expense, including attorneys' fees
         (collectively, a "Loss"), due to claims brought by a third party:
         (i) that OM-Express or any component thereof infringes, violates
         or misappropriates any Third Party Rights (provided, however, that
         OMI's indemnification obligations with respect to patents issued
         under the laws of countries other than the United States ("Foreign
         Patents") shall, except for Foreign Patents which are the
         counterparts of any United States patents, be limited to ***
         ******* ******* ************ during the Term of this Agreement);
         (ii) that the use of OM-Express or any component thereof by the
         end user, in accordance with the End User License and the
         Documentation provided by OMI to such end user results in the
         infringement, violation or misappropriation of any Third Party
         Rights; (iii) OMI breached any term or representation set forth
         herein; (iv) for personal or bodily injury or damage to property
         arising out of the negligence of OMI, including without
         limitation, any damage to property resulting from OMI's failure to
         comply with the provisions of Section 8.3 hereof; or (v) arising
         out of any act or omission of Time in connection with or related
         to the License and Exclusive Distribution Agreement, dated as of
         April 10, 1996, by and between OMI and Time, and the arrangements
         contemplated thereunder.

                        (b)  CompuServe may, at its own expense, assist in
         such defense if it so chooses, provided, that OMI shall control
         such defense and all negotiations relative to the settlement of

                                        -59-
<PAGE>
 
         any such claim.  OMI shall not settle any claim which adversely
         affects CompuServe's right to use OM-Express or any component
         thereof or its rights under the License without the prior approval
         of CompuServe.

                        (c)  CompuServe shall promptly provide OMI with
         written notice of any claim which CompuServe believes falls within
         the scope of this Section 11.1, provided, however, that, except to
         the extent OMI is actually prejudiced by CompuServe's failure to
         provide such prompt notice, CompuServe's failure to provide such
         notice hereunder shall not limit CompuServe's rights under this
         Article 11.

                        (d)  In the event that OM-Express or any portion
         thereof is held to constitute an infringement of a Third Party
         Right and its use is enjoined, OMI shall have the obligation to,
         at its option: (i) modify OM-Express or the infringing portion
         thereof at its own expense, without impairing in any respect the
         functionality or performance of OM-Express, so that it is
         non-infringing and make such modifications available to CompuServe
         (for distribution to CompuServe Subscribers in accordance with
         this Agreement); (ii) replace OM-Express with an equally suitable,
         non-infringing system, which CompuServe shall have the right to
         subject to the Acceptance Test set forth in this Agreement and
         following acceptance thereof, which OMI shall make available to
         CompuServe (for distribution to CompuServe Subscribers in
         accordance with this Agreement); or (iii) procure for CompuServe
         the right to continue distributing and/or offering for sale
         licenses to OM-Express as set forth hereunder.  If none of the
         foregoing alternatives are available to OMI after exercising its
         best efforts, OMI shall accept return of OM-Express at its
         expense, once CompuServe (on behalf of the CompuServe Subscribers
         licensed OM-Express) has arranged for the continuation of the
         functions performed thereby.  OMI shall have no obligations under
         this Section 11.1 with respect to infringement or misappropriation
         of Third Party Rights arising from the use of OM-Express by an end
         user thereof other than as specified in the End User License or
         the applicable Documentation or as specified in writing by OMI.

                   11.2 CompuServe Indemnification.

                        (a)  CompuServe, at its expense, shall indemnify
         and hold harmless OMI and defend any action against OMI with
         respect to a Loss due to claims brought by a third party:
         (i) that CompuServe breached any material representation,
         warranty, covenant or agreement set forth herein; or (ii) for
         damage to property arising out of the negligence of CompuServe.

                        (b)  OMI may, at own expense, assist in such
         defense if it so chooses, provided, that CompuServe shall control
         such defense and all negotiations relative to the settlement of
         any such claim.  CompuServe shall not settle any claim which
         adversely affects OMI's right to distribute and/or offer licenses
         to OM-Express without the prior approval of OMI.

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                        (c)  OMI shall promptly provide CompuServe with
         written notice of any claim which OMI believes falls within the
         scope of this Section 11.2; provided, however, that, except to the
         extent CompuServe is actually prejudiced by OMI's failure to
         provide such prompt notice, OMI's failure to provide such notice
         hereunder shall not limit OMI's rights under this Article 11.

                   11.3 Limitation.  This Article 11 contains the parties'
         sole and exclusive obligations and sole and exclusive remedies,
         with respect to infringement or misappropriation of Third Party
         Rights.

                   11.4 Section 365(n).  All rights and licenses granted
         under or pursuant to this Agreement by OMI to CompuServe are, and
         shall otherwise be deemed to be, for purposes of Section 365(n) of
         the United States Bankruptcy Code (the "Code"), licenses to rights
         to "Intellectual Property" as defined under Section 101(52) of the
         Code.  The parties agree that CompuServe, as licensee of such
         rights under this Agreement, shall retain and may fully exercise
         all of its rights and elections under the Code.  The parties
         further agree that, in the event of the commencement of bankruptcy
         proceedings by or against OMI under the Code, CompuServe shall be
         entitled to retain all of its rights under this license.

                   11.5 Publicity.  Except as required by law or regulation
         (including the rules and regulations of a securities exchange upon
         which the shares of a party are traded), neither party hereto will
         make any public announcements or disclosure relating to this
         Agreement or the arrangement contemplated hereunder without first
         obtaining the written consent of the other party.  Each party
         hereto agrees that neither will, without the written consent of
         the other in each instance:  (a) use in advertising, publicity, or
         otherwise the name of the other, or any trade name, trademark,
         trade device, service mark, symbol or any abbreviation,
         contraction or simulation thereof owned by the other; or
         (b) represent, directly or indirectly, that any product or any
         service provided by OMI has been approved or endorsed by
         CompuServe.

                            12.  LIMITATION OF LIABILITY

                   12.1 Limitation of Liability for CompuServe.  IN NO
         EVENT SHALL COMPUSERVE BE LIABLE FOR ANY CONSEQUENTIAL,
         INCIDENTAL, SPECIAL OR INDIRECT DAMAGES, COSTS OR CLAIMS OF ANY
         NATURE WHATSOEVER ARISING OUT OF OR RELATING TO THE SUBJECT MATTER
         HEREOF; AND THE AMOUNT OF COMPUSERVE'S LIABILITY TO OMI UNDER ANY
         CLAIM FOR LOSS OR LIABILITY BASED UPON, ARISING OUT OF, RESULTING
         FROM, OR IN ANY WAY CONNECTED WITH THE PERFORMANCE OR BREACH OF
         THIS AGREEMENT SHALL IN NO CASE EXCEED **** ******* ********
         ******* ********** AND ******* ******** **** ** **** ** **********
         IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT *** *** *********
         ******** ******** ** ******** ********* ***** **** *********.  THE
         FOREGOING LIMITATION ON DIRECT DAMAGES SHALL NOT BE APPLICABLE
         WITH RESPECT TO COMPUSERVE'S INDEMNIFICATION OBLIGATIONS PURSUANT

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                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


         TO SECTION 11.2 HEREIN OR WITH RESPECT TO COMPUSERVE'S BREACH OF
         ARTICLE 4 OR ARTICLE 10 HEREUNDER OR COMPUSERVE'S ABANDONMENT OF
         ITS OBLIGATIONS HEREUNDER OR COMPUSERVE'S GROSS NEGLIGENCE OR
         WILLFUL MISCONDUCT.

                   12.2 Limitation of Liability for OMI.  IN NO EVENT SHALL
         OMI BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR
         INDIRECT DAMAGES, COSTS OR CLAIMS OF ANY NATURE WHATSOEVER ARISING
         OUT OF OR RELATING TO THE SUBJECT MATTER HEREOF; AND THE AMOUNT OF
         OMI'S LIABILITY TO COMPUSERVE OR ANY THIRD PARTY UNDER ANY CLAIM
         FOR LOSS OR LIABILITY BASED UPON, ARISING OUT OF, RESULTING FROM,
         OR IN ANY WAY CONNECTED WITH THE PERFORMANCE OR BREACH OF THIS
         AGREEMENT SHALL IN NO CASE EXCEED **** ******* ******** *******
         ********** AND THE ******* ******** **** ** ********** IN
         ACCORDANCE WITH THE TERMS OF THIS AGREEMENT *** *** **********
         ******** ******** ** ******** ********* ***** **** *********.  THE
         FOREGOING LIMITATION ON DIRECT DAMAGES SHALL NOT BE APPLICABLE
         WITH RESPECT TO OMI'S INDEMNIFICATION OBLIGATIONS PURSUANT TO
         SECTION 11.1 HEREIN, OR WITH RESPECT TO OMI'S BREACH OF ARTICLE 10
         HEREUNDER OR OMI'S ABANDONMENT OF ITS OBLIGATIONS HEREUNDER OF
         OMI'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

                         13.  TERM AND TERMINATION; RENEWAL

                   13.1 Term.  The initial term of this Agreement (the
         "Term") will be from the date hereof through December 31, 1997,
         subject to termination by CompuServe pursuant to Section 13.3 and
         Section 13.4 hereof and termination by OMI pursuant to
         Section 13.5 hereof.

                   13.2 Renewals.  The parties shall negotiate in good
         faith the terms and conditions upon which this Agreement may be
         renewed, including without limitation, the period of such renewal
         and the fees to be paid by CompuServe during the term of such
         renewal.

                   13.3 Termination For Cause by CompuServe.  CompuServe,
         at its sole option shall have the right to terminate this
         Agreement, in whole or in part, by giving written notice of
         termination to OMI of the occurrence of any of the following:

                        (a)  Failure of OMI to provide a version of
         OM-Express acceptable to CompuServe pursuant to Section 3.2;

                        (b)  Failure of OMI to provide Software
         Improvements or to adhere to the requirements for Software
         Improvements set forth in Section 6.1(a);

                        (c)  Any material failure of performance by OMI, if
         within thirty (30) days after the giving of written notice to OMI
         of such failure of performance, OMI has not cured such failure; or

                        (d)  OMI becomes insolvent or files for bankruptcy.

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<PAGE>
 
                   13.4 CompuServe's Rights on Termination for Cause.  In
         the event of a termination of this Agreement by CompuServe
         pursuant to Section 13.3, in addition to any other right or remedy
         available at law, in equity, or by agreement:

                        (a)  All rights and licenses granted to CompuServe
         Subscribers hereunder shall survive perpetually, subject to OMI's
         right to terminate the End User License pursuant to the terms
         thereof.

                        (b)  CompuServe shall be relieved of, and shall not
         have, any obligation hereunder to pay any additional fees or other
         monies other than any accrued fees that may be due and owing to
         OMI hereunder.

                        (c)  Upon a termination pursuant to
         Section 13.3(d), Compuserve shall be entitled to a release of the
         OM-Express CompuServe Deposit from Escrow.

                   13.5 Termination for Cause by OMI.  OMI, at its sole
         option shall have the right to terminate this Agreement excluding
         the End User Licenses granted to CompuServe Subscribers which
         shall survive perpetually (subject to OMI's right to terminate the
         End User License pursuant to the terms thereof), in whole or in
         part, by giving written notice of termination to CompuServe of the
         occurrence of any of the following:

                        (a)  Any material breach of this Agreement, if
         within thirty (30) days after the giving of written notice to
         CompuServe of such failure of performance, CompuServe has not
         cured such failure; or

                        (b)  CompuServe becomes insolvent or files for
         bankruptcy.

                   13.6 Delivery on Termination.  Following termination of
         this Agreement for any reason, each party shall deliver to the
         other party all materials relating to such other party or this
         Agreement, or obtained or developed in the course of performance
         of this Agreement or containing or derived from all Confidential
         Information.

                   13.7 Survival.  In the event of the termination of this
         Agreement for any reason, the provisions of Articles 1, 5, 9, 10,
         11, 12, 13 and 14 shall survive.


                                 14.  MISCELLANEOUS

                   14.1 Insurance.  OMI shall purchase and keep in force at
         its own cost and expense the following minimum coverages with
         reputable commercial insurers:

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                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                 SEPARATELY WITH THE SECURITIES AND EXCHANGE 
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                        (a)  Insurance, to be effective by June 1, 1996,
         which would cover OMI's indemnification obligations as set forth
         in Section 11.1 with a limit of at least *** ******* *******
         ************ on a per claim basis and *** ******* *******
         ************ on an aggregate basis; and

                        (b)  Umbrella coverage, to be effective by June 1,
         1996 for (a) above of ***** ******** ******* ************.

                   Certificates of Insurance acceptable to CompuServe, and
         indicating that CompuServe is an additional insured, shall be
         filed with CompuServe prior to the start of the First Beta Period.
         Each and every policy and certificate shall contain an endorsement
         stating that the insurance company will not, prior to the
         expiration or termination of this Agreement or any policy
         expiration date shown on the policy and certificate, whichever
         occurs first, terminate the policy or change any coverage therein
         without giving written notice to CompuServe.  This notice shall
         arrive at least fifteen (15) days prior to the termination or
         change.

                   14.2 Notice.  Wherever under this Agreement one party is
         required or permitted to give notice to the other, such notice
         shall be deemed given when delivered in hand, when telecopied or
         faxed and receipt confirmed, when sent by overnight courier
         service to the address specified below, or when mailed by United
         States mail, registered or certified mail, return receipt
         requested, postage prepaid, and addressed as follows:

                        In the case of CompuServe:

                             CompuServe Incorporated
                             5000 Arlington Centre Boulevard
                             Columbus, Ohio 43220
                             Attn:  President

                        With a copy to:

                             CompuServe Incorporated
                             5000 Arlington Centre Boulevard
                             Columbus, Ohio 43220
                             Attn:  General Counsel

                        In the case of OMI:

                             Open Market, Inc.
                             245 First Street
                             Cambridge, Massachusetts 02142
                             Attn:  Legal Counsel

                                        -64-
<PAGE>
 
                        With a copy to:

                             Lucash, Gesmer & Updegrove
                             One McKinley Square
                             Boston, Massachusetts 02109
                             Attn:  Richard M. Lucash, Esq.


                   Either party hereto may from time to time change its
         address for notification purposes by giving the other written
         notice of the new address and the date upon which it will become
         effective.

                   14.3 Personnel Rules and Regulations.  If OMI personnel
         are present at CompuServe's facilities, such personnel will comply
         with CompuServe's security regulations particular to CompuServe's
         facilities, including any procedures which CompuServe personnel
         and other consultants are normally asked to follow.  CompuServe
         will inform OMI of such regulations or procedures upon OMI's
         request.  Unless otherwise agreed to by the parties, OMI personnel
         shall observe the working hours, working rules and holiday
         schedules of CompuServe while working on CompuServe's premises.
         If CompuServe personnel are present at OMI's facilities, such
         personnel will comply with OMI's security regulations particular
         to OMI's facilities, including any procedures which OMI personnel
         and other consultants are normally asked to follow.  OMI will
         inform CompuServe of such regulations or procedures upon
         CompuServe's request.  Unless otherwise agreed to by the parties,
         CompuServe personnel shall observe the working hours, working
         rules and holiday schedules of OMI while working on OMI's
         premises.

                   14.4 Independent Contractor.  In performance of this
         Agreement, each party is acting as an independent contractor.
         Personnel supplied by either party hereunder are not the other
         party's personnel or agents, and each party assumes full
         responsibility for the acts of the personnel they supply.  Each
         party shall be solely responsible for the payment of compensation
         to its own employees and subcontractors assigned to perform
         services hereunder, and such employees and subcontractors shall be
         informed that they are not entitled to the provision of any
         employee benefits of the other party.  Each party shall be
         responsible for payment of its employees' workers' compensation,
         disability benefits, unemployment insurance or for withholding
         income taxes and social security.

                   14.5 Force Majeure.  Except as expressly provided to the
         contrary in this Agreement, neither party shall be liable to the
         other for any delay or failure to perform due to causes beyond its
         reasonable control.  Performance times shall be considered
         extended for a period of time equivalent to the time lost because
         of any such delay.

                                        -65-
<PAGE>
 
                   14.6 No Waiver.  Except as may be provided specifically
         herein, no delay or omission by either party hereto to exercise
         any right or power hereunder shall impair such right or power or
         be construed to be a waiver thereof.  A waiver by either of the
         parties hereto of any of the covenants to be performed by the
         other or any breach thereof shall not be construed to be a waiver
         of any succeeding breach thereof or of any other covenant herein
         contained.

                   14.7 Severability.  In the event any provision hereof
         shall be deemed invalid or unenforceable by any court or
         governmental agency, such provision shall be deemed severed from
         this Agreement and replaced by a valid provision which
         approximates as closely as possible the intent of the parties.
         All remaining provisions shall be afforded full force and effect.

                   14.8 Assignment.  CompuServe may assign or sublicense
         this Agreement, in whole or in part, to any parent, Affiliate or
         subsidiary of CompuServe or any successor organization which
         acquires CompuServe or any CompuServe parent, Affiliate or
         subsidiary into which CompuServe or any parent, Affiliate or
         subsidiary or portion thereof is merged, sold or otherwise
         transferred; provided, however, that CompuServe shall not have the
         right to assign or sublicense this Agreement to any Prohibited
         Entity.  Any assignment by OMI without CompuServe's prior written
         consent shall be null and void.  Notwithstanding the foregoing,
         OMI may transfer or assign its rights and obligations hereunder in
         connection with a sale, transfer, merger or consolidation of all
         or substantially all of its assets or business, provided, however,
         that CompuServe's prior written consent to the foregoing shall be
         required (which consent shall not be unreasonably withheld).

                   14.9 Governing Law and Venue.  This Agreement shall be
         governed by, subject to, and interpreted in accordance with the
         laws of the Commonwealth of Massachusetts, without regard to
         conflicts of laws.  If OMI commences any action related to the
         subject matter hereof against CompuServe, such action will be
         maintained in the courts of the State of Ohio, or the Federal
         District Courts sitting in Franklin County, which courts shall
         have exclusive jurisdiction for such purposes.  If CompuServe
         commences any action related to the subject matter hereof against
         OMI, such action will be maintained in the courts of the
         Commonwealth of Massachusetts or the Federal District Courts
         sitting in the City of Boston, Massachusetts, which courts shall
         have exclusive jurisdiction for such purposes.

                   14.10  Counterparts.  This Agreement may be executed in
         counterparts, or by facsimile copy followed up by an original,
         each, when taken together, shall constitute the entire Agreement.

                   14.11  Entire Agreement.  Each party acknowledges that
         this Agreement, including the Exhibits attached hereto and the
         documents incorporated by reference herein constitute the complete
         and exclusive statement of the terms and conditions between the

                                        -66-
<PAGE>
 
         parties, which supersedes all prior proposals, understandings and
         all other agreements, oral and written, between the parties
         relating to the subject matter of this Agreement.  This Agreement
         may not be modified or altered except by a written instrument duly
         executed by both parties.

                   IN WITNESS WHEREOF, the parties hereto have signed this
         Agreement the date and year first written above by their fully
         authorized representatives.


         OPEN MARKET, INC.


         By: ________________________

         Title: _____________________

         Date: ______________________


         COMPUSERVE INCORPORATED



         By: ________________________

         Title: _____________________

         Date: ______________________


                                        -67-
<PAGE>
 
                                      EXHIBIT C

                                March 15, 1995 Letter



                                        -68-
<PAGE>
 
                   CONFIDENTIAL MATERIALS OMITTED AND FILED
                 SEPARATELY WITH THE SECURITIES AND EXCHANGE 
                 COMMISSION. ASTERISKS DENOTE SUCH OMISSIONS.


                                               Time Inc.
                                               Time & Life Building
                                               Rockefeller Center
                                               New York, NY 10020-1393

         Bruce Judson                          212-522-4370
         General Manager                       212-522-3398 Fax
         Time Inc. New Media                   [email protected]




         To:     Betsy Nugent                 cc:    Paul Esdale
                                                     Gary Eichhorn
         From:   Bruce Judson

         Re:     Organizer Launch

         Date:   As of March 15, 1996



              As we discussed, the following is our proposed plan for
         publicizing the initial launch of the Organizer.

                   In the first week in April, Time Inc. New Media will
         host a press conference announcing the launch of the Organizer on
         Pathfinder.  Our Communications Department will work with Open
         Market Public Relations in arranging and promoting the event in an
         effort to make sure that the top media in the industry will attend
         and cover the announcement.

                   As part of the press conference, we will set up a
         computer demonstration area in the Time & Life Building to give
         members of the media the Opportunity to see and interact with the
         Organizer.  Time Inc. New Media and Open Market personnel will be
         on-hand to explain the many benefits of the Organizer and to walk
         people through the program, demonstrating how it will improve the
         consumer's experience on Pathfinder as well as the overall
         Internet.

                   Time Inc. New Media Communications will blanket the
         media with a press release announcing the launch of the Organizer
         on Pathfinder.  PR will cover national magazines and newspapers,
         trades (both mainstream and interactive) and all computer
         magazines.  We will conduct extensive follow-up to ensure maximum
         coverage.

                   The Organizer will be prominently featured on highly
         trafficked sites on Pathfinder, providing a high level of
         visibility -- and discussion within the online community.

                   We will guarantee to provide a minimum of ** ******* in
         open rate media value in the marketing support that we will put
         behind ads promoting Pathfinder with the Organizer during the term
         of this agreement.  This advertising support shall consist of

                                        -69-
<PAGE>
 
         media such as magazines owned and operated by Time Inc., other
         appropriate publications, cable television and online services.

         I look forward to discussing this with you.


                                        -70-
<PAGE>
 
                                      EXHIBIT D

                                   Licensed Marks

         Open Market

         OM-Express

         OM-Transact


                                        -71-
<PAGE>
 
                                      EXHIBIT E

                                  Customer Support


         Support Delivery Methods:

              1.   Telephone Support
              2.   E-mail Support
              3.   World Wide Web

         Hours of Operations:

              1.   Monday through Friday, 9 AM - 9 PM EST
              2.   Saturday, 9 AM - 5 PM EST

         Service Level Goals:

              1.   Telephone Support - 75% of calls answered within 4
                   minutes; the remainder must be answered within 8
                   minutes.
              2.   E-mail - E-mail will be responded to within 8 business
                   hours.

         Support Activities:

              1.   Provide Initial Customer Contact
              2.   Maintain Problem Log
              3.   Provide Problem Description and Definition
              4.   Address Software Installation Inquiries and Problems
                   remotely
              5.   Provide Remote System Administration and Configuration
                   Assistance
              6.   Attempt Problem Reproduction
              7.   Provide Problem Determination and Verification

         Quality Metrics and Methods:

         The following items will be tracked and measured using a call
         tracking application:

              1.   Average Response Time
              2.   Average resolution time
              3.   Average Call Back Time
              4.   Periodic Customer Surveys

                                        -72-


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