CAPITAL ONE FINANCIAL CORP
10-Q, 1999-05-17
PERSONAL CREDIT INSTITUTIONS
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                                  UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549


                                    FORM 10-Q


(Mark One)
[ X ] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE
      SECURITIES EXCHANGE ACT OF 1934
      For the quarterly period ended March 31, 1999

                                       OR

[   ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE
      SECURITIES EXCHANGE ACT OF 1934
      For the transition period from _________ to _________.


                         Commission file number 1-13300


                        CAPITAL ONE FINANCIAL CORPORATION
- --------------------------------------------------------------------------------
             (Exact name of registrant as specified in its charter)


            Delaware                                           54-1719854
- --------------------------------------------------------------------------------
(State or other jurisdiction of                              (I.R.S. Employer
incorporation or organization)                               Identification No.)


2980 Fairview Park Drive, Suite 1300, Falls Church, Virginia          22042-4525
- --------------------------------------------------------------------------------
(Address of principal executive offices)                              (Zip Code)


                                 (703) 205-1000
- --------------------------------------------------------------------------------
              (Registrant's telephone number, including area code)


                                (Not Applicable)
- --------------------------------------------------------------------------------
(Former name, former address and former fiscal year, if changed since last
 report)

Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the  preceding 12 months (or for such  shorter  period that the  registrant  was
required  to file  such  reports),  and  (2) has  been  subject  to such  filing
requirements for the past 90 days. YES X NO

As of April 30, 1999, there were 65,836,721  shares of the  registrant's  Common
Stock, par value $.01 per share, outstanding.


<PAGE>


                        CAPITAL ONE FINANCIAL CORPORATION
                                    FORM 10-Q

                                      INDEX
- --------------------------------------------------------------------------------


                                 March 31, 1999

                                                                            PAGE

PART I.   FINANCIAL INFORMATION

          ITEM 1.   Financial Statements (unaudited):
                        Condensed Consolidated Balance Sheets.............    3
                        Condensed Consolidated Statements of Income.......    4
                        Condensed Consolidated Statements of Changes
                         in Stockholders' Equity..........................    5
                        Condensed Consolidated Statements of
                         Cash Flows.......................................    6
                        Notes to Condensed Consolidated Financial
                         Statements.......................................    7

          ITEM 2.   Management's Discussion and Analysis of
                        Financial Condition and Results of Operations.....   10

PART II.  OTHER INFORMATION

          ITEM 4.   Submission of Matters to a Vote of Security Holders...   29

          ITEM 6.   Reports on Form 8-K...................................   29

                    Signatures............................................   30


<PAGE>


ITEM 1.

CAPITAL ONE FINANCIAL CORPORATION
Condensed Consolidated Balance Sheets
(dollars in thousands, except per share data) (unaudited)
<TABLE>
<CAPTION>
                                                                    March 31     December 31
                                                                      1999           1998
- ------------------------------------------------------------- ------------------ -----------

<S>                                                             <C>             <C>
Assets:
Cash and due from banks                                         $     13,276    $     15,974
Federal funds sold and resale agreements                                             261,800
Interest-bearing deposits at other banks                              34,041          22,393
- -------------------------------------------------------------   ------------    ------------
   Cash and cash equivalents                                          47,317         300,167
Securities available for sale                                      1,770,398       1,796,787
Consumer loans                                                     7,245,847       6,157,111
   Less:  Allowance for loan losses                                 (251,000)       (231,000)
- -------------------------------------------------------------   ------------    ------------
Net loans                                                          6,994,847       5,926,111
Premises and equipment, net                                          283,159         242,147
Interest receivable                                                   66,184          52,917
Accounts receivable from securitizations                             637,563         833,143
Other                                                                352,159         268,131
- -------------------------------------------------------------   ------------    ------------
   Total assets                                                 $ 10,151,627    $  9,419,403
- -------------------------------------------------------------   ------------    ------------

Liabilities:
Interest-bearing deposits                                       $  2,204,162    $  1,999,979
Other borrowings                                                   1,171,440       1,644,279
Senior notes                                                       4,610,049       3,739,393
Interest payable                                                      87,501          91,637
Other                                                                661,279         575,788
- -------------------------------------------------------------   ------------    ------------
   Total liabilities                                               8,734,431       8,051,076

Capital Securities                                                    97,984          97,921

Stockholders' Equity:
Preferred stock, par value $.01 per share; authorized
   50,000,000 shares, none issued or outstanding
Common stock, par value $.01 per share; authorized
   300,000,000 shares, 66,556,792 issued as of
   March 31, 1999 and December 31, 1998                                  666             666
Paid-in capital, net                                                 606,929         599,498
Retained earnings                                                    757,071         679,838
Cumulative other comprehensive income                                 22,554          60,655
     Less: Treasury stock, at cost; 801,412 and 896,970
           shares as of March 31, 1999 and December 31, 1998,
           respectively                                              (68,008)        (70,251)
                                                                ------------    ------------
   Total stockholders' equity                                      1,319,212       1,270,406
                                                                ------------    ------------
   Total liabilities and stockholders' equity                   $ 10,151,627    $  9,419,403
- -------------------------------------------------------------   ------------    ------------
</TABLE>

See Notes to Condensed Consolidated Financial Statements.


<PAGE>



CAPITAL ONE FINANCIAL CORPORATION
Condensed Consolidated Statements of Income
(in thousands, except per share data) (unaudited)
<TABLE>
<CAPTION>

                                                                Three Months Ended
                                                                      March 31
- ----------------------------------------------------------------------------------
                                                                  1999       1998
- ----------------------------------------------------------------------------------

<S>                                                            <C>        <C>
Interest Income:
Consumer loans, including fees                                 $325,067   $229,638
Federal funds sold and resale agreements                          1,487      5,078
Other                                                            26,517     23,326
- ------------------------------------------------------------   --------   --------
  Total interest income                                         353,071    258,042

Interest Expense:
Deposits                                                         23,942     14,138
Other borrowings                                                 23,837     16,053
Senior and deposit notes                                         72,495     63,029
- ------------------------------------------------------------   --------   --------
  Total interest expense                                        120,274     93,220
- ------------------------------------------------------------   --------   --------
Net interest income                                             232,797    164,822
Provision for loan losses                                        74,586     85,866
- ------------------------------------------------------------   --------   --------
Net interest income after provision for loan losses             158,211     78,956

Non-Interest Income:
Servicing and securitizations                                   271,954    168,655
Service charges and other fees                                  222,453    132,445
Interchange                                                      30,219     14,799
- ------------------------------------------------------------   --------   --------
  Total non-interest income                                     524,626    315,899

Non-Interest Expense:
Salaries and associate benefits                                 179,194    107,953
Marketing                                                       176,088     75,000
Communications and data processing                               58,072     29,363
Supplies and equipment                                           36,704     22,615
Occupancy                                                        13,914     10,644
Other                                                            85,996     43,308
- ------------------------------------------------------------   --------   --------
  Total non-interest expense                                    549,968    288,883
- ------------------------------------------------------------   --------   --------
Income before income taxes                                      132,869    105,972
Income taxes                                                     50,490     40,269
- ------------------------------------------------------------   --------   --------
Net income                                                     $ 82,379   $ 65,703
- ------------------------------------------------------------   --------   --------
Basic earnings per share                                       $   1.25   $   1.00
- ------------------------------------------------------------   --------   --------
Diluted earnings per share                                     $   1.18   $   0.96
- ------------------------------------------------------------   --------   --------
Dividends paid per share                                       $   0.08   $   0.08
- ------------------------------------------------------------   --------   --------
</TABLE>

See Notes to Condensed Consolidated Financial Statements.



<PAGE>



CAPITAL ONE FINANCIAL CORPORATION
Condensed Consolidated Statements of Changes in Stockholders' Equity
(in thousands, except per share data) (unaudited)
<TABLE>
<CAPTION>

                                                                                             Cumulative
                                                                                               Other                       Total
                                                Common Stock        Paid-in     Retained   Comprehensive    Treasury   Stockholders'
                                              Shares     Amount   Capital, Net  Earnings       Income        Stock        Equity
- ------------------------------------------- ----------- --------- ------------ ----------- --------------- ----------- -------------

<S>                                          <C>          <C>        <C>       <C>              <C>        <C>          <C>
Balance, December 31, 1997                   66,557,230   $ 666      $ 513,561 $ 425,140        $  2,539   $ (48,647)   $   893,259

Comprehensive income:
  Net income                                                                      65,703                                     65,703
  Other comprehensive income, net of income tax:
     Unrealized gains on securities net of income
      taxes of $134                                                                                 (218)                      (218)
     Foreign currency translation adjustments                                                          4                          4
                                                                                           ---------------              ------------
  Other comprehensive income                                                                        (214)                      (214)
                                                                                                                        ------------
Comprehensive income                                                                                                         65,489
Cash dividends - $.08 per share                                                   (5,093)                                    (5,093)
Purchases of treasury stock                                                                                   (2,364)        (2,364)
Issuances of common stock                                                  572                                   960          1,532
Exercise of stock options                         1,500                 (3,531)                                5,646          2,115
Common stock issuable under incentive plan                              32,395                                               32,395
Other items, net                                                           182                                                  182
- -----------------------------------------   ----------- ---------  ----------- ----------- --------------- -----------  ------------
Balance, March 31, 1998                      66,558,730    $666      $ 543,179  $485,750        $  2,325   $ (44,405)   $   987,515
- -----------------------------------------   ----------- ---------  ----------- ----------- --------------- -----------  ------------

Balance, December 31, 1998                   66,556,792    $666      $ 599,498  $679,838        $ 60,655   $ (70,251)   $ 1,270,406
Comprehensive income:
  Net income                                                                      82,379                                     82,379
  Other comprehensive income, net of income tax:
     Unrealized losses on securities, net of income
      tax benefit of $18,927                                                                     (38,177)                   (38,177)
     Foreign currency translation adjustments                                                         76                         76
                                                                                           ---------------              ------------
  Other comprehensive income                                                                     (38,101)                   (38,101)
                                                                                                                        ------------
Comprehensive income                                                                                                         44,278
Cash dividends - $.08 per share                                                   (5,166)                                    (5,166)
Purchases of treasury stock                                                                                  (24,266)       (24,266)
Issuances of common stock                                                  621        20                       2,398          3,039
Exercise of stock options                                              (16,436)                               24,111          7,675
Common stock issuable under incentive plan                              21,307                                               21,307
Other items, net                                                         1,939                                                1,939
- -----------------------------------------   ----------- -------    ----------- ----------- ---------------  ----------  ------------
Balance, March 31, 1999                      66,556,792   $ 666       $606,929 $ 757,071        $ 22,554   $ (68,008)   $ 1,319,212
- -----------------------------------------   ----------- -------    ----------- ----------- ---------------  ----------  ------------
</TABLE>

See Notes to Condensed Consolidated Financial Statements.



<PAGE>



CAPITAL ONE FINANCIAL CORPORATION
Condensed Consolidated Statements of Cash Flows
(in thousands) (unaudited)
<TABLE>
<CAPTION>

                                                                                     Three Months Ended
                                                                                           March 31
- --------------------------------------------------------------------------- ------------------ ------------------
                                                                                    1999                1998
- --------------------------------------------------------------------------- ------------------ ------------------


<S>                                                                             <C>                <C>
Operating Activities:
Net income                                                                      $      82,379      $      65,703
Adjustments to reconcile net income to cash
   provided by operating activities:
     Provision for loan losses                                                         74,586             85,866
     Depreciation and amortization, net                                                35,874             16,278
     Stock compensation plans                                                          21,307             32,413
     (Increase) decrease in interest receivable                                       (13,267)             7,670
     Decrease (increase) in accounts receivable from securitizations                  152,514           (107,818)
     Increase in other assets                                                         (70,234)           (16,976)
     Decrease in interest payable                                                      (4,136)              (904)
     Increase in other liabilities                                                     85,491            146,112
- --------------------------------------------------------------------------- ------------------ ------------------
       Net cash provided by operating activities                                      364,514            228,344
- --------------------------------------------------------------------------- ------------------ ------------------

Investing Activities:
Purchases of securities available for sale                                           (349,918)          (670,782)
Proceeds from sales of securities available for sale                                  337,059            102,271
Proceeds from maturities of securities available for sale                              25,014            303,344
Net (increase) decrease in consumer loans                                          (1,173,929)            46,659
Recoveries of loans previously charged off                                             25,145             10,976
Additions of premises and equipment, net                                              (65,614)           (18,761)
- --------------------------------------------------------------------------- ------------------ ------------------
       Net cash used for investing activities                                      (1,202,243)          (226,293)
- --------------------------------------------------------------------------- ------------------ ------------------

Financing Activities:
Net increase (decrease) in interest-bearing deposits                                  204,183           (152,804)
Net decrease in other borrowings                                                     (472,839)           (72,498)
Issuances of senior notes                                                             895,500            505,064
Maturities of senior notes                                                            (25,000)          (373,666)
Dividends paid                                                                         (5,166)            (5,093)
Purchases of treasury stock                                                           (24,266)            (2,364)
Net proceeds from issuances of common stock                                             4,792              1,532
Proceeds from exercise of stock options                                                 7,675              2,115
- --------------------------------------------------------------------------- ------------------ ------------------
       Net cash provided by (used for) financing activities                           584,879            (97,714)
- --------------------------------------------------------------------------- ------------------ ------------------
Decrease in cash and cash equivalents                                                (252,850)           (95,663)
Cash and cash equivalents at beginning of period                                      300,167            237,723
- --------------------------------------------------------------------------- ------------------ ------------------
Cash and cash equivalents at end of period                                      $      47,317      $     142,060
- --------------------------------------------------------------------------- ------------------ ------------------
</TABLE>

See Notes to Condensed Consolidated Financial Statements.


<PAGE>


CAPITAL ONE FINANCIAL CORPORATION
Notes to Condensed Consolidated Financial Statements
March 31, 1999
(in thousands, except per share data) (unaudited)

Note A:  Basis of Presentation

         The consolidated  financial  statements include the accounts of Capital
One  Financial  Corporation  (the  "Corporation")  and  its  subsidiaries.   The
Corporation  is a holding  company  whose  subsidiaries  provide  a  variety  of
products and services to consumers.  The principal  subsidiaries are Capital One
Bank (the "Bank"),  which offers credit card products,  and Capital One,  F.S.B.
(the "Savings Bank"),  which offers consumer lending products  (including credit
cards)  and  deposit   products.   The  Corporation  and  its  subsidiaries  are
collectively referred to as the "Company."

         The accompanying  unaudited condensed consolidated financial statements
have been prepared in accordance with generally accepted  accounting  principles
("GAAP") for interim  financial  information  and with the  instructions to Form
10-Q and Article 10 of Regulation S-X.  Accordingly,  they do not include all of
the  information  and  footnotes  required  by GAAP  for  complete  consolidated
financial statements. In the opinion of management,  all adjustments (consisting
of normal recurring accruals)  considered necessary for a fair presentation have
been included.  The preparation of financial  statements in conformity with GAAP
requires  management to make estimates and  assumptions  that affect the amounts
reported in the financial  statements  and  accompanying  notes.  Actual results
could differ from these estimates.  Operating results for the three months ended
March 31, 1999 are not necessarily indicative of the results for the year ending
December 31, 1999. The notes to the consolidated  financial statements contained
in the Annual Report on Form 10-K for the year ended December 31, 1998 should be
read in conjunction with these condensed consolidated financial statements.  All
significant intercompany balances and transactions have been eliminated. Certain
prior period amounts have been reclassified to conform to the 1999 presentation.

Note B:  Significant Accounting Policies

Cash and Cash Equivalents

     Cash paid for  interest  for the three months ended March 31, 1999 and 1998
was $124,410 and $94,124, respectively. Cash paid for income taxes for the three
months ended March 31, 1999 was $11,008.

Segments

         The  Company  maintains  three  distinct  business  segments:  lending,
telecommunications  and "other." The lending  segment is comprised  primarily of
credit  card  lending  activities.   The  telecommunications   segment  consists
primarily of direct  marketing  cellular  service.  "Other" consists of various,
non-lending new business initiatives.
         Management  measures  the  performance  of its  business  segments on a
managed  basis  and makes  resource  allocation  decisions  based  upon  several
factors, including managed revenue generated by the segment, net of direct costs
before  marketing  expenses.  Lending is the Company's only reportable  business
segment. Substantially all of the Company's reported assets, revenues and income
are derived from the lending segment.

Note C:  Borrowings

         In April 1999, the Corporation issued $225,000 of seven-year fixed rate
senior notes under an existing shelf  registration.  Existing  unsecured  senior
debt  outstanding  of the  Corporation  under previous  shelf  registrations  of
$200,000 and $425,000 totaled $325,000 as of March 31, 1999.

<PAGE>

Note D:  Recent Accounting Pronouncements

         In January  1999,  the Company  adopted  Statement  of  Position  98-1,
"Accounting  for the  Costs of  Computer  Software  Developed  or  Obtained  for
Internal Use" ("SOP 98-1"), issued by the American Institute of Certified Public
Accountants in March 1998. In accordance with SOP 98-1, the Company  capitalizes
certain  internal use software costs which would have  previously been expensed.
The effect on net income was not  material  for the three months ended March 31,
1999.

Note E:  Earnings Per Share

         Earnings  per share are  calculated  in  accordance  with  Statement of
 Financial  Accounting  Standards  ("SFAS") No. 128. "Earnings per Share" ("SFAS
 128").  Pursuant  to SFAS 128,  basic  earnings  per share is based only on the
 weighted  average number of common shares  outstanding,  excluding any dilutive
 effects of options and restricted stock. Diluted earnings per share is based on
 the weighted average number of common and common  equivalent  shares,  dilutive
 stock options or other dilutive securities outstanding during the year.

         The  following  table sets forth the  computation  of basic and diluted
earnings per share.
<TABLE>
<CAPTION>
                                                                    Three Months Ended
                                                                          March 31
- ----------------------------------------------------------------   --------------------
(shares in thousands)                                                 1999         1998
- ----------------------------------------------------------------   -------      -------
<S>                                                               <C>            <C>
Numerator:
Net income                                                        $ 82,379       65,703
- ----------------------------------------------------------------   -------      -------
Denominator:
Denominator for basic earnings per share -
      Weighted-average shares                                       65,746       65,428
 Effect of dilutive securities:
  Stock options                                                      4,251        2,985
  Restricted stock                                                                    2
- ----------------------------------------------------------------   -------      -------
 Dilutive potential common shares                                    4,251        2,987
 Denominator for diluted earnings per share -
      Adjusted weighted-average shares                              69,997       68,415
- ----------------------------------------------------------------   -------      -------
Basic earnings per share                                          $   1.25     $   1.00
- ----------------------------------------------------------------   -------      -------
Diluted earnings per share                                        $   1.18     $   0.96
- ----------------------------------------------------------------   -------      -------
</TABLE>

Note F:  Commitments and Contingencies

         In connection with the transfer of  substantially  all of Signet Bank's
credit  card  business to the Bank in  November  1994,  the Company and the Bank
agreed to  indemnify  Signet  Bank  (which was  acquired  by First Union Bank on
November 30, 1997) for certain  liabilities  incurred in litigation arising from
that business, which may include liabilities,  if any, incurred in the purported
class action case described below.

         During  1995,  the Company and the Bank became  involved in a purported
class action suit relating to certain collection  practices engaged in by Signet
Bank and,  subsequently,  by the Bank.  The  complaint in this case alleges that
Signet Bank and/or the Bank violated a variety of California  state statutes and
constitutional  and common law duties by filing collection  lawsuits,  obtaining
judgements  and pursuing  garnishment  proceedings  in the Virginia state courts
against defaulted credit card customers who were not residents of Virginia. This
case was filed in the  Superior  Court of  California  in the County of Alameda,
Southern Division, on behalf of a class of California  residents.  The complaint
in this case seeks unspecified statutory damages, compensatory damages, punitive
damages,  restitution,  attorneys'  fees and costs,  a permanent  injunction and
other equitable relief.


<PAGE>

         In early 1997, the California  court entered  judgement in favor of the
Bank on all of the plaintiffs' claims. The plaintiffs appealed the ruling to the
California Court of Appeals First Appellate  District Division 4. In early 1999,
the Court of Appeals  affirmed the trial court's  ruling in favor of the Bank on
six  counts,  but  reversed  the  trial  court's  ruling  on two  counts  of the
plaintiffs'  complaint.  The Bank has petitioned for further appellate review of
the ruling on the two remaining counts.

         Because no specific  measure of damages is demanded in the complaint of
the California  case and the trial court entered  judgement in favor of the Bank
before the parties completed any significant  discovery,  an informed assessment
of the  ultimate  outcome of this case  cannot be made at this time.  Management
believes,  however,  that there are  meritorious  defenses  to this  lawsuit and
intends to continue to defend it vigorously.

         The Company is commonly subject to various other pending and threatened
legal actions arising from the conduct of its normal business activities. In the
opinion of management,  the ultimate aggregate liability, if any, arising out of
any pending or threatened  action will not have a material adverse effect on the
consolidated  financial  condition of the Company. At the present time, however,
management is not in a position to determine  whether the  resolution of pending
or threatened litigation will have a material effect on the Company's results of
operations in any future reporting period.

Note G:  Subsequent Events

         On April  29,  1999,  the  Company's  Board  of  Directors  approved  a
three-for-one  stock  split of the common  stock of the  Corporation.  The stock
split will be  performed  through a 200 percent  stock  distribution  on June 1,
1999, to stockholders of record on May 20, 1999. The following  reflects the pro
forma share and per share data reported if the stock split  occurred as of March
31, 1999:
<TABLE>
<CAPTION>
                                                      For the Three Months Ended
                                                                March 31
- --------------------------------------------------------------------------------
(shares in thousands)                                         1999        1998
- -------------------------------------------------------     --------    --------
<S>                                                         <C>         <C>
Shares outstanding at period end:
  Common shares                                             199,670     199,676
  Treasury shares                                            (2,404)     (3,277)
Weighted-average shares for the period:
  Common shares                                             197,239     196,284
  Dilutive potential common shares                           12,752       8,961
Basic earnings per share                                   $   0.42    $   0.33
Diluted earnings per share                                 $   0.39    $   0.32
</TABLE>

         On April 29,  1999,  the Board  also  approved  a stock  options  grant
available  to 143  members  of senior  management.  This grant was  composed  of
2,369,397  options to certain key  managers  (including  628,145  options to the
Company's Chief Executive  Officer ("CEO") and Chief Operating  Officer ("COO"))
at the then  market  price of  $169.375  per  share  (before  the  effect of the
announced  stock  split).  The CEO and COO gave up their  salary for the year of
2001, and their annual cash incentive, annual option grants and Senior Executive
Retirement  Plan  contributions  through the year of 2001 in exchange  for these
options.  Other members of senior management are also able to participate in the
program by electing to give up all annual stock  option  grants for the next two
years in exchange for this  one-time  grant.  All options  under this grant will
vest if the stock  price is at or above $300 per share for at least ten  trading
days in any thirty  calendar-day  period on or before June 15, 2002,  or in nine
years or upon a change of control of the Company.


<PAGE>


ITEM 2.

CAPITAL ONE FINANCIAL CORPORATION
Management's Discussion and Analysis of Financial Condition and Results of
Operations

Introduction

         Capital One  Financial  Corporation  (the  "Corporation")  is a holding
company  whose  subsidiaries  provide a variety  of  products  and  services  to
consumers  using  its   Information-Based   Strategy   ("IBS").   The  principal
subsidiaries  are  Capital  One Bank (the  "Bank"),  which  offers  credit  card
products,  and Capital One, F.S.B.  (the "Savings Bank"),  which offers consumer
lending products (including credit cards) and deposit products.  The Corporation
and its subsidiaries are collectively  referred to as the "Company." As of March
31, 1999,  the Company had 18.0 million  customers  and $17.4 billion in managed
consumer loans  outstanding  and was one of the largest  providers of MasterCard
and Visa credit cards in the world.  The Company's  profitability is affected by
the net  interest  income and  non-interest  income  earned on  earning  assets,
consumer usage  patterns,  credit  quality,  the level of marketing  expense and
operating efficiency.

Earnings Summary

         Net income for the three months ended March 31, 1999 of $82.4  million,
or $1.18 per share,  compares to net income of $65.7 million, or $.96 per share,
for the same period in 1998.

         The  increase  in net income is  primarily  a result of an  increase in
asset and account volumes and rates,  as well as improved  credit  quality.  Net
interest  income  increased  $68.0 million,  or 41%, as the net interest  margin
increased to 10.49% from 9.83% and average earning assets  increased by 32%. The
provision  for loan losses  decreased  $11.3  million,  or 13%, as the  reported
charge-off rate decreased 146 basis points to 3.23% from 4.69%, although average
reported loans increased by 43%.  Non-interest  income increased $208.7 million,
or 66%,  primarily as a result of the increase in the average number of accounts
of 42%, an increase in average managed loans of 24% and increases in the amounts
of certain fees charged. Marketing expense increased $101.1 million, or 135%, to
$176.1 million as the Company continued to invest in new product  opportunities.
Salaries and associate  benefits  expense  increased $71.2 million,  or 66%. The
$88.8 million,  or 84%, increase in all other  non-interest  expenses as well as
the increase in salaries and  associate  benefits  expense  primarily  reflected
increased staff and the cost of operations and the building of infrastructure to
manage the growth in accounts and new product  opportunities.  Each component is
discussed in further detail in subsequent sections of this analysis.

Managed Consumer Loan Portfolio

         The Company  analyzes its financial  performance on a managed  consumer
loan  portfolio  basis.  Managed  consumer  loan data  adds  back the  effect of
off-balance  sheet consumer loans.  The Company also evaluates its interest rate
exposure on a managed portfolio basis.

         The Company's  managed consumer loan portfolio is comprised of reported
and off-balance  sheet loans.  Off-balance sheet loans are those which have been
securitized and accounted for as sales in accordance with Statement of Financial
Accounting  Standards ("SFAS") No. 125,  "Accounting for Transfers and Servicing
of Financial Assets and  Extinguishments  of Liabilities"  ("SFAS 125"), and are
not assets of the Company.  Therefore,  those loans are not shown on the balance
sheet.



<PAGE>


       Table 1 summarizes the Company's managed consumer loan portfolio.
<TABLE>
<CAPTION>

- ------------------------------------------------------------------------------
                    TABLE 1 - MANAGED CONSUMER LOAN PORTFOLIO
- ------------------------------------------------------------------------------
                                                         Three Months Ended
                                                               March 31
- --------------------------------------------------    -----------  -----------
(in thousands)                                            1999          1998
- --------------------------------------------------    -----------  -----------

<S>                                                  <C>           <C>
Period-End Balances:
Reported consumer loans                              $ 7,245,847   $ 4,748,186
Off-balance sheet consumer loans                      10,198,391     9,254,063
- --------------------------------------------------   -----------   -----------
Total managed consumer loan portfolio                $17,444,238   $14,002,249
- --------------------------------------------------   -----------   -----------
Average Balances:
Reported consumer loans                              $ 6,831,724   $ 4,786,489
Off-balance sheet consumer loans                      10,603,806     9,310,986
- --------------------------------------------------   -----------   -----------
Total average managed consumer loan portfolio        $17,435,530   $14,097,475
- --------------------------------------------------   -----------   -----------
</TABLE>

         Since  1990,  the  Company  has  actively   engaged  in  consumer  loan
securitization transactions. Securitization involves the transfer by the Company
of a  pool  of  loan  receivables  to an  entity  created  for  securitizations,
generally a trust or other special  purpose  entity ("the  trusts").  The credit
quality of the receivables is supported by credit enhancements,  which may be in
various  forms  including  a letter of credit,  a cash  collateral  guaranty  or
account, or a subordinated interest in the receivables in the pool. Certificates
representing  undivided  ownership  interests in the receivables are sold to the
public  through an  underwritten  offering  or to private  investors  in private
placement  transactions.  The Company  receives  the  proceeds of the sale.  The
Company  retains an interest in the trusts  ("seller's  interest")  equal to the
amount of the  receivables  transferred  to the trust in excess of the principal
balance of the certificates.  The Company's interest in the trusts varies as the
amount of the excess  receivables in the trusts fluctuates as the accountholders
make  principal  payments  and incur new charges on the selected  accounts.  The
securitization  generally results in the removal of the receivables,  other than
the seller's  interest,  from the  Company's  balance  sheet for  financial  and
regulatory accounting purposes.

         The  Company's  relationship  with its customers is not affected by the
securitization.  The Company  acts as a servicing  agent and  receives a fee for
doing so.

         Collections  received  from  securitized  receivables  are  used to pay
interest to  certificateholders,  servicing and other fees, and are available to
absorb the  investors'  share of credit losses.  Amounts  collected in excess of
that needed to pay the above  amounts are remitted to the Company,  as described
in Servicing and Securitizations Income.

         Certificateholders   in  the  Company's   securitization   program  are
generally entitled to receive principal payments either through monthly payments
during an amortization  period or in one lump sum after an accumulation  period.
Amortization  may  begin  sooner  in  certain  circumstances,  including  if the
annualized portfolio yield (consisting,  generally,  of interest and fees) for a
three-month  period  drops  below the sum of the  certificate  rate  payable  to
investors, loan servicing fees and net credit losses during the period.


<PAGE>


         Prior to the commencement of the  amortization or accumulation  period,
all principal payments received on the trusts' receivables are reinvested in new
receivables  to  maintain  the  principal  balance of  certificates.  During the
amortization  period,  the investors' share of principal payments is paid to the
certificateholders  until they are paid in full. During the accumulation period,
the  investors'  share of  principal  payments is paid into a principal  funding
account  designed to accumulate  amounts so that the certificates can be paid in
full on the expected final payment date.

         Table 2 indicates  the impact of the consumer loan  securitizations  on
average  earning  assets,  net  interest  margin and loan yield for the  periods
presented. The Company intends to continue to securitize consumer loans.
<TABLE>
<CAPTION>

- --------------------------------------------------------------------------------
                       TABLE 2 - OPERATING DATA AND RATIOS
- --------------------------------------------------------------------------------
                                                        Three Months Ended
                                                              March 31
- --------------------------------------------------------------------------------
 (dollars in thousands)                              1999              1998
- ---------------------------------------------   --------------    --------------

<S>                                             <C>               <C>
Reported:
 Average earning assets                         $    8,878,408    $    6,708,901
 Net interest margin(1)                                  10.49%             9.83%
 Loan yield                                              19.03             19.19
- ---------------------------------------------   --------------    --------------

Managed:
 Average earning assets                         $   19,482,214    $   16,019,887
 Net interest margin(1)                                  10.59%            10.40%
 Loan yield                                              17.11             17.45
- ---------------------------------------------   --------------    --------------
</TABLE>

(1)  Net  interest  margin is equal to net  interest  income  divided by average
     earning assets.

Risk Adjusted Revenue and Margin

         The  Company's  products are designed  with the objective of maximizing
revenue for the level of risk  undertaken.  Management  believes that comparable
measures for external  analysis are the risk adjusted  revenue and risk adjusted
margin of the  managed  portfolio.  Risk  adjusted  revenue  is  defined  as net
interest  income and  non-interest  income less net  charge-offs.  Risk adjusted
margin measures risk adjusted revenue as a percentage of average earning assets.
It considers not only the loan yield and net interest  margin,  but also the fee
income   associated   with  these  products.   By  deducting  net   charge-offs,
consideration is given to the risk inherent in these differing products.

         The Company  markets its card products to specific  consumer  segments.
The terms of each card  product  are  actively  managed in an effort to maximize
return at the consumer  level,  reflecting the risk and expected  performance of
the account.  For example,  card product terms typically  include the ability to
reprice  individual  accounts  upwards  or  downwards  based  on the  consumer's
performance.  In addition, since 1998, the Company has aggressively marketed low
non-introductory  rate  cards to  consumers  with the  best  established  credit
profiles to take advantage of the favorable risk return  characteristics of this
consumer segment. Industry competitors have continuously solicited the Company's
customers  with  similar  interest  rate  strategies.  Management  believes  the
competition  has put,  and will  continue  to put,  additional  pressure  on the
Company's pricing strategies.


<PAGE>


         By applying its IBS and in response to dynamic  competitive  pressures,
the Company also targets a significant  amount of its marketing expense to other
credit card product  opportunities.  Examples of such products  include  secured
cards and other  customized  card  products  including  affinity and  co-branded
cards,  student  cards and other  cards  targeted  to certain  markets  that are
underserved  by the  Company's  competitors.  These  products  do not  have  the
immediate impact on managed loan balances of the balance  transfer  products but
typically  consist of lower credit limit  accounts and balances  that build over
time.  The  terms of these  customized  card  products  tend to  include  annual
membership  fees and higher  annual  finance  charge  rates.  The profile of the
consumers targeted for these products, in some cases, may also tend to result in
higher account  delinquency rates and consequently higher past-due and overlimit
fees as a percentage of loan  receivables  outstanding than the balance transfer
products.

         Table 3 provides  income  statement  data and ratios for the  Company's
managed  consumer loan  portfolio.  The causes of increases and decreases in the
various  components of risk adjusted  revenue are discussed in further detail in
subsequent sections of this analysis.
<TABLE>
<CAPTION>

- --------------------------------------------------------------------------------
                     TABLE 3 - MANAGED RISK ADJUSTED REVENUE
- --------------------------------------------------------------------------------
                                                            Three Months Ended
                                                                 March 31
- ---------------------------------------------------   -----------    -----------
(dollars in thousands)                                    1999           1998
- ---------------------------------------------------   -----------    -----------


<S>                                                   <C>            <C>
Mamaged Income Statement:
Net interest income                                   $  515,653     $  416,711
Non-interest income                                      357,647        220,683
Net charge-offs                                         (171,129)      (212,735)
- ---------------------------------------------------   -----------    -----------
   Risk adjusted revenue                              $  702,171     $  424,659
- ---------------------------------------------------   -----------    -----------

Ratios(1):
Net interest margin                                        10.59%         10.40%
Non-interest income                                         7.34           5.51
Net charge-offs                                            (3.51)         (5.31)
- ---------------------------------------------------   -----------    -----------
   Risk adjusted margin                                    14.42%         10.60%
- ---------------------------------------------------   -----------    -----------
</TABLE>

(1) As a percentage of average managed earning assets.


Net Interest Income

         Net  interest  income is  interest  and  past-due  fees earned from the
Company's  consumer  loans and securities  less interest  expense on borrowings,
which include  interest-bearing  deposits,  other borrowings and borrowings from
senior and deposit notes.

         Reported net interest  income for the three months ended March 31, 1999
was $232.8 million,  compared to $164.8 million for the same period in the prior
year,  representing  an increase of $68.0 million,  or 41%. Net interest  income
increased as a result of a 32% increase in average  earning assets for the three
months  ended  March 31,  1999,  versus  the same  period in 1998.  The yield on
earning  assets  increased  52 basis points for the three months ended March 31,
1999,  to 15.91% from 15.39%,  as compared to the same period in the prior year.
The increase was  primarily  attributable  to the higher  proportion  of average
consumer  loans as a percentage of average  earning  assets offset by a 16 basis
point  decrease in the yield on consumer  loans for the three months ended March
31,  1999,  to 19.03% from  19.19%,  as compared to the same period in the prior
year.

         Managed net interest income  increased  $98.9 million,  or 24%, for the
three months ended March 31, 1999, compared to the same period in the prior year
as managed  average  earning  assets  increased 22% and the managed net interest
margin increased 19 basis points to 10.59%. The increase in managed net interest
margin  principally  reflects a decline in funding  costs due to lower  interest
rates as compared to the same period in the prior year.


<PAGE>


         Table 4  provides  average  balance  sheet  data,  an  analysis  of net
interest  income,  net  interest  spread  (the  difference  between the yield on
earning assets and the cost of  interest-bearing  liabilities)  and net interest
margin for the three months ended March 31, 1999 and 1998.
<TABLE>
<CAPTION>

- ----------------------------------------------------------------------------------------------------------------------------------
                                                TABLE 4 - STATEMENTS OF AVERAGE BALANCES, INCOME AND EXPENSE, YIELDS AND RATES
- ----------------------------------------------------------------------------------------------------------------------------------
                                                                            Three Months Ended March 31
- -----------------------------------------   --------------------------------------------------------------------------------------
                                                                1999                                       1998
- -----------------------------------------   --------------------------------------------------------------------------------------
                                              Average         Income/        Yield/        Average        Income/          Yield/
(dollars in thousands)                        Balance         Expense        Rate          Balance        Expense          Rate
- -----------------------------------------   -----------    -----------    -----------    -----------    -----------    -----------

<S>                                         <C>            <C>               <C>         <C>            <C>                <C>
Assets:
Earning assets
   Consumer loans(1)                        $ 6,831,724    $   325,067       19.03%      $ 4,786,489    $   229,638        19.19%
   Federal funds sold and
      resale agreements                         126,493          1,487        4.70           362,680          5,078         5.60
   Other                                      1,920,191         26,517        5.52         1,559,732         23,326         5.98
- -----------------------------------------   -----------    -----------    -----------    -----------   ------------    -----------
 Total earning assets                         8,878,408    $   353,071       15.91%        6,708,901    $   258,042        15.39%
Cash and due from banks                          11,055                                       18,622
Allowance for loan losses                      (239,333)                                    (197,333)
Premises and equipment, net                     273,416                                      165,532
 Other                                        1,227,854                                      840,727
- -----------------------------------------   -----------    -----------    -----------    -----------    -----------    -----------
  Total assets                              $10,151,400                                  $ 7,536,449
- -----------------------------------------   ------------   -----------    -----------    ------------   -----------    -----------
Liabilities and
  Stockholders' Equity:
Interest-bearing liabilities
   Deposits                                 $ 2,101,086    $    23,942        4.56%      $ 1,266,064    $    14,138         4.47%
   Other borrowings                           1,680,026         23,837        5.68         1,077,082         16,053         5.96
   Senior and deposit notes                   4,189,839         72,495        6.92         3,683,113         63,029         6.85
- -----------------------------------------   -----------    -----------    -----------    -----------    -----------    -----------
Total interest-bearing liabilities            7,970,951    $   120,274        6.04%        6,026,259    $    93,220         6.19%
Other                                           780,966                                      462,355
- -----------------------------------------   -----------    -----------    -----------    -----------    -----------    -----------
  Total liabilities                           8,751,917                                    6,488,614
Capital securities                               97,954                                       97,696
Stockholders' equity                          1,301,529                                      950,139
- -----------------------------------------   -----------    -----------    -----------    -----------    -----------    -----------
  Total liabilities and
      Stockholders' equity                  $10,151,400                                  $ 7,536,449
- -----------------------------------------   -----------    -----------    -----------    -----------    -----------    ----------
Net interest spread                                                           9.87%                                         9.20%
- -----------------------------------------   -----------    -----------    -----------    -----------    -----------    -----------
Interest income to
   average earning assets                                                    15.91%                                        15.39%
Interest expense to
   average earning assets                                                     5.42                                          5.56
- -----------------------------------------   -----------    -----------    -----------    -----------    -----------    -----------
Net interest margin                                                          10.49%                                         9.83%
- -----------------------------------------   -----------    -----------    -----------    -----------    -----------    -----------
</TABLE>

(1)  Interest income includes  past-due fees on loans of approximately  $107,148
     and  $75,951  for  the  three   months  ended  March  31,  1999  and  1998,
     respectively.


<PAGE>


 Interest Variance Analysis

         Net interest income is affected by changes in the average interest rate
earned on earning assets and the average interest rate paid on  interest-bearing
liabilities.  In  addition,  net  interest  income is affected by changes in the
volume of earning assets and  interest-bearing  liabilities.  Table 5 sets forth
the dollar amount of the increases  (decreases) in interest  income and interest
expense   resulting   from   changes  in  the  volume  of  earning   assets  and
interest-bearing liabilities and from changes in yields and rates.
<TABLE>
<CAPTION>

- ---------------------------------------------------------------------------------------------------
                      TABLE 5 - INTEREST VARIANCE ANALYSIS
- ---------------------------------------------------------------------------------------------------
                                                                    Three Months Ended
                                                                  March 31, 1999 VS. 1998
- --------------------------------------------------- -----------------------------------------------
                                                        Increase             Change Due To(1)
(in thousands)                                         (Decrease)        Volume       Yield/Rate
- --------------------------------------------------- --------------- --------------- ---------------

<S>                                                     <C>            <C>             <C>
Interest Income:
Consumer loans                                          $ 95,429       $108,442        $(13,013)
Federal funds sold and resale agreements                  (3,591)        (2,881)           (710)
Other                                                      3,191         13,132          (9,941)
- --------------------------------------------------- --------------- --------------- ---------------
Total interest income                                     95,029         86,007           9,022

Interest Expense:
Deposits                                                   9,804          9,509             295
Other borrowings                                           7,784         12,849          (5,065)
Senior and deposit notes                                   9,466          8,761             705
- --------------------------------------------------- --------------- --------------- ---------------
Total interest expense                                    27,054         42,161         (15,107)
- --------------------------------------------------- --------------- --------------- ---------------
Net interest income(1)                                   $67,975       $ 56,268        $ 11,707
- ---------------------------------------------------------------------------------------------------
</TABLE>

(1)  The  change  in  interest  due to both  volume  and  yield/rates  has  been
     allocated in proportion to the  relationship of the absolute dollar amounts
     of the change in each.  The changes in income and  expense  are  calculated
     independently  for each line in the  table.  The  totals for the volume and
     yield/rate columns are not the sum of the individual lines.

Servicing and Securitizations Income

         In accordance with SFAS 125, the Company records gains or losses on the
securitizations  of consumer loan  receivables  on the date of sale based on the
estimated fair value of assets sold and retained and liabilities incurred in the
sale.  Gains  represent  the present  value of  estimated  excess cash flows the
Company has retained over the estimated  outstanding  period of the  receivables
and are included in servicing and securitizations  income. This excess cash flow
essentially  represents  an "interest  only"  ("I/O")  strip,  consisting of the
excess of finance  charges and past-due  fees over the sum of the return paid to
certificateholders,  estimated  contractual  servicing  fees and credit  losses.
However,  exposure to credit losses on the  securitized  loans is  contractually
limited to these cash flows.

         Servicing and securitizations  income increased $103.3 million, or 61%,
to $272.0 million for the three months ended March 31, 1999, from $168.7 million
in the same period in the prior year.  This  increase  was  primarily  due to an
increase  of 14% in  average  off-balance  sheet  consumer  loans and  decreased
charge-offs on such loans as a result of improving consumer credit.

         Certain  estimates  inherent in the  determination of the fair value of
the I/O strip are influenced by factors outside the Company's control,  and as a
result,  such  estimates  could  materially  change in the near term. Any future
gains that will be recognized  in accordance  with SFAS 125 will be dependent on
the timing and amount of future  securitizations.  The Company will continuously
assess  the  performance  of new and  existing  securitization  transactions  as
estimates of future cash flows change.


<PAGE>


Other Non-Interest Income

         Interchange  income increased to $30.2 million,  or 104%, for the three
months  ended March 31, 1999,  compared to $14.8  million for the same period in
the prior year. This increase is primarily attributable to increased utilization
from existing customers as well as new account growth. Service charges and other
fees increased to $222.5  million,  or 68%, for the three months ended March 31,
1999,  compared to $132.4  million  for the same period in the prior year.  This
increase was  primarily  due to the increase in average  accounts of 42% for the
three  months  ended  March 31,  1999,  compared to the same period in the prior
year,  a shift  to more  fee-intensive  products  and  changes  in the  terms of
overlimit fees charged.

Non-Interest Expense

         Non-interest  expense  for the three  months  ended  March 31, 1999 was
$550.0 million,  an increase of $261.1 million,  or 90%, over $288.9 million for
the same period in the prior year.  Contributing to the increase in non-interest
expense was marketing expense which increased $101.1 million, or 135%, to $176.1
million for the three months ended March 31,  1999,  from $75.0  million for the
same period in the prior year as the Company  continued to invest in new product
opportunities.  Salaries and associate benefits expense increased $71.2 million,
or 66%, for the three months ended March 31, 1999,  from $108.0  million for the
same period in the prior year. All other  non-interest  expenses increased $88.8
million,  or 84%, to $194.7  million for the three  months ended March 31, 1999,
from  $105.9  million for the same  period in the prior  year.  The  increase in
salaries and associate benefits expense and all other non-interest  expenses was
primarily a result of the 42% increase in the average number of accounts for the
three months ended March 31, 1999, as well as the Company's  continued expansion
into new product and geographic markets,  which resulted in an increase in staff
and other operational costs associated with the Company's growth pattern.

Income Taxes

         The Company's  income tax rate was 38% for the three months ended March
31, 1999 and 1998 and includes both state and federal income tax components.

Asset Quality

         The asset quality of a portfolio is generally a function of the initial
underwriting  criteria used,  seasoning of the accounts,  levels of competition,
account management activities and demographic concentration,  as well as general
economic  conditions.  The  seasoning  of the  accounts  is  also  an  important
indicator of the delinquency and loss levels of the portfolio.  Accounts tend to
exhibit a rising trend of delinquency and credit losses as they season.


<PAGE>


Delinquencies

         Table 6 shows the Company's  consumer loan  delinquency  trends for the
periods  presented on a reported  and managed  basis.  The entire  balance of an
account is  contractually  delinquent if the minimum  payment is not received by
the  payment  due  date.  Delinquencies  not only have the  potential  to impact
earnings  if the  account  charges  off,  they  also are  costly in terms of the
personnel and other resources dedicated to resolving the delinquencies.
<TABLE>
<CAPTION>

- ---------------------------------------------------------------------------------------------------------
                                TABLE 6 - DELINQUENCIES
- ---------------------------------------------------------------------------------------------------------
                                                                          March 31
- ------------------------------------------- -------------------------------------------------------------
                                                          1999                           1998
- ------------------------------------------- ----------------------------------- -------------------------
                                                                 % of                            % of
(dollars in thousands)                           Loans        Total Loans        Loans       Total Loans
- -------------------------------------------   -----------     -----------     -----------     -----------

<S>                                           <C>              <C>            <C>               <C>
Reported:
Loans outstanding                             $ 7,245,847      100.00%        $ 4,748,186      100.00%
Loans delinquent:
 30-59 days                                       152,503        2.10              92,673        1.95
 60-89 days                                        80,479        1.11              59,435        1.25
 90 or more days                                  119,363        1.65             100,971        2.13
- -------------------------------------------   -----------     -----------     -----------     -----------
Total                                         $   352,345        4.86%        $   253,079        5.33%
- -------------------------------------------   -----------     -----------     -----------     -----------

Managed:
Loans outstanding                             $17,444,238      100.00%        $14,002,249      100.00%
Loans delinquent:
 30-59 days                                       325,762        1.87             283,346        2.02
 60-89 days                                       176,479        1.01             179,974        1.29
 90 or more days                                  292,564        1.68             342,261        2.44
- -------------------------------------------   -----------     -----------     -----------     -----------
Total                                         $   794,805        4.56%        $   805,581        5.75%
- -------------------------------------------   -----------     -----------     -----------     -----------
</TABLE>

         The  30-plus  day  delinquency  rate  for the  reported  consumer  loan
portfolio was 4.86% as of March 31, 1999,  down 47 basis points from 5.33% as of
March 31, 1998,  and up 16 basis points from 4.70% as of December 31, 1998.  The
30-plus day delinquency  rate for the managed  consumer loan portfolio was 4.56%
as of March 31, 1999,  down 119 basis points from 5.75% as of March 31, 1998 and
down 14 basis points from 4.70% as of December  31, 1998.  Both the reported and
managed  consumer  loan  delinquency  rate  decreases  as  of  March  31,  1999,
principally  reflected  improvements  in consumer  credit  performance  and less
seasoned accounts.


<PAGE>


Net Charge-Offs

         Net  charge-offs  include  the  principal  amount of losses  (excluding
accrued and unpaid finance  charges,  fees and fraud losses) less current period
recoveries.  Table  7 shows  the  Company's  net  charge-offs  for  the  periods
presented on a reported and managed basis.
<TABLE>
<CAPTION>

- ----------------------------------------------------------------------------------------------------
                            TABLE 7 - NET CHARGE-OFFS
- ----------------------------------------------------------------------------------------------------
                                                                                Three Months Ended
                                                                                      March 31
- ----------------------------------------------------------------------------------------------------
(dollars in thousands)                                                        1999           1998
- -----------------------------------------------------------------------   -----------    -----------

<S>                                                                       <C>            <C>
Reported:
Average loans outstanding                                                 $ 6,831,724    $ 4,786,489
Net charge-offs                                                                55,250         56,062
Net charge-offs as a percentage of average loans outstanding                     3.23%          4.69%
- -----------------------------------------------------------------------   -----------    -----------

Managed:
Average loans outstanding                                                 $17,435,530    $14,097,475
Net charge-offs                                                               171,129        212,735
Net charge-offs as a percentage of average loans outstanding                     3.93%          6.04%
- -----------------------------------------------------------------------   -----------    -----------
</TABLE>

         Net charge-offs of managed loans decreased $41.6 million, or 20%, while
average  managed  consumer  loans grew 24% for the three  months ended March 31,
1999,  from the same period in the prior year.  For the three months ended March
31, 1999,  the Company's net  charge-offs  as a percentage of managed loans were
3.93%,  compared to 6.04% for the same period in the prior year. The decrease in
reported and managed net  charge-off  rates were the result of improved  general
economic  trends, a shift in portfolio mix to higher quality credit and improved
recovery efforts.

Provision and Allowance for Loan Losses

         The allowance for loan losses is maintained at the amount  estimated to
be sufficient to absorb  probable  future losses,  net of recoveries  (including
recovery of collateral),  inherent in the existing reported loan portfolio.  The
provision  for loan  losses is the  periodic  cost of  maintaining  an  adequate
allowance. Management believes that the allowance for loan losses is adequate to
cover  anticipated  losses in the reported  homogeneous  consumer loan portfolio
under current  conditions.  There can be no assurance as to future credit losses
that may be incurred in connection  with the Company's  consumer loan portfolio,
nor can  there  be any  assurance  that the loan  loss  allowance  that has been
established  by the Company  will be  sufficient  to absorb  such future  credit
losses.  The  allowance  is a  general  allowance  applicable  to  the  reported
homogeneous  consumer  loan  portfolio.  The amount of  allowance  necessary  is
determined  primarily  based on a migration  analysis of delinquent  and current
accounts.  In  evaluating  the  sufficiency  of the  allowance  for loan losses,
management also takes into consideration the following factors: recent trends in
delinquencies  and  charge-offs  including  bankrupt,   deceased  and  recovered
amounts; historical trends in loan volume; forecasting uncertainties and size of
credit  risks;  the  degree  of risk  inherent  in the  composition  of the loan
portfolio; economic conditions; credit evaluations and underwriting policies.


<PAGE>


         Table 8 sets forth the  activity in the  allowance  for loan losses for
the  periods   indicated.   See  "Asset  Quality,"   "Delinquencies"   and  "Net
Charge-Offs" for a more complete analysis of asset quality.
<TABLE>
<CAPTION>

- -----------------------------------------------------------------------------------------------------
                 TABLE 8 - SUMMARY OF ALLOWANCE FOR LOAN LOSSES
- -----------------------------------------------------------------------------------------------------
                                                                                 Three Months Ended
                                                                                       March 31
- ----------------------------------------------------------------------------------------------------
(dollars in thousands)                                                          1999          1998
- --------------------------------------------------------------------------   ----------    ----------

<S>                                                                          <C>           <C>
Balance at beginning of period                                               $ 231,000     $ 183,000
Provision for loan losses                                                       74,586        85,866
Other                                                                              664           196
Charge-offs                                                                    (80,395)      (67,038)
Recoveries                                                                      25,145        10,976
- --------------------------------------------------------------------------   ----------    ----------
Net charge-offs                                                                (55,250)      (56,062)
- --------------------------------------------------------------------------   ----------    ----------
Balance at end of period                                                     $ 251,000     $ 213,000
- --------------------------------------------------------------------------   ----------    ----------
Allowance for loan losses to loans at period-end                                  3.46%         4.49%
- --------------------------------------------------------------------------   ----------    ----------
</TABLE>

         For the three  months  ended March 31,  1999,  the  provision  for loan
losses  decreased  to $74.6  million,  or 13%, as the reported  charge-off  rate
decreased  to 3.23%  from  4.69% for the  comparable  period in the prior  year,
offset by an increase in average  reported  loans of 43%. The allowance for loan
losses as a percentage of reported consumer loans decreased to 3.46% as of March
31, 1999,  from 4.49% as of March 31, 1998 as reported  loans  increased to $7.2
billion as of March 31, 1999,  an increase of 53% from March 31,  1998.  For the
three months ended March 31, 1999, the Company  increased the allowance for loan
losses by $20 million primarily due to the growth in reported loans.

Funding

         The Company has established  access to a wide range of domestic funding
alternatives,  in addition to  securitization of its consumer loans. The Company
primarily issues senior unsecured debt of the Bank through its $8.0 billion bank
note program,  of which $4.3 billion was  outstanding as of March 31, 1999, with
original terms of one to ten years.

         Internationally,  the Company has funding programs designed for foreign
investors or to raise funds in foreign currencies.  The Company has accessed the
international  securitization  market  for a number  of years  with both US$ and
foreign  denominated  transactions.  Both of the Company's  committed  revolving
credit  facilities  offer  foreign  currency  funding  options.   The  Bank  has
established  a $1.0  billion  Euro Debt  Issuance  program  that is  targeted to
non-U.S.  investors.  The  Company  funds  its  foreign  assets by  directly  or
synthetically  borrowing or  securitizing  in the local currency to mitigate the
financial statement effect of currency translation.

         The Company has  significantly  expanded its retail  deposit  gathering
efforts through both direct and broker marketing channels.  The Company uses its
IBS  capabilities  to test and  market a variety of retail  deposit  origination
strategies,  as well as to develop customized account management programs. As of
March 31, 1999, the Company had $2.2 billion in interest-bearing  deposits, with
original maturities up to five years.


<PAGE>


         Table  9  shows  the   maturation   of   certificates   of  deposit  in
denominations of $100,000 or greater ("large  denomination CDs") as of March 31,
1999.
<TABLE>
<CAPTION>

- --------------------------------------------------------------------------------
    TABLE 9 - MATURITIES OF LARGE DENOMINATION CERTIFICATES-$100,000 OR MORE
- --------------------------------------------------------------------------------
                                                    March 31, 1999
- ---------------------------------------------------------- ---------------------
(dollars in thousands)                    Balance                  Percent
- ---------------------------------------------------------- ---------------------

<S>                                     <C>                         <C>
Three months or less                    $  100,072                  18.04%
Over 3 through 6 months                     21,054                   3.79
Over 6 through 12 months                   115,141                  20.76
Over 12 months through 5 years             318,490                  57.41
- ---------------------------------------------------------- ---------------------
Total                                   $  554,757                 100.00%
- ---------------------------------------------------------- ---------------------
</TABLE>

         The Company's other  borrowings  portfolio  consists of $1.2 billion in
borrowings  maturing  within one year and $15.3 million in  borrowings  maturing
after one year.

         Table  10  shows  the  Company's  unsecured  funding  availability  and
outstandings as of March 31, 1999.
<TABLE>
<CAPTION>

- --------------------------------------------------------------------------------------------------------------------
                         TABLE 10 - FUNDING AVAILABILITY
- --------------------------------------------------------------------------------------------------------------------
                                                                             March 31, 1999
- -------------------------------------------------- ------------ ----------------- ---------------- -----------------
                                                    Effective/                                           Final
(dollars or dollar equivalents in millions)         Issue Date   Availability(1)     Outstanding       Maturity(4)
- -------------------------------------------------- ------------ ----------------- ---------------- -----------------

<S>                                                    <C>            <C>             <C>                 <C>
Domestic revolving credit facility                     11/96          $1,700                              11/00
UK/Canada revolving credit facility                     8/97             350            $  183             8/00
Senior bank note program(2)                             4/97           8,000             4,281             -
Non-U.S. bank note program                             10/97           1,000                 5             -
Corporation Shelf Registration                          7/98             625               324             -
Deposit note program                                    4/97           2,000                               -
Capital securities(3)                                   1/97             100                98             2/27
- --------------------------------------------------------------------------------------------------------------------
</TABLE>

(1)  All  funding  sources  are  revolving  except  for  the  Corporation  Shelf
     Registration  and the  floating  rate junior  subordinated  capital  income
     securities.  Funding availability under the credit facilities is subject to
     compliance with certain representations,  warranties and covenants. Funding
     availability under all other sources is subject to market  conditions.
(2)  Includes  availability  to issue up to $200  million of  subordinated  bank
     notes,  none  outstanding  as of March 31,  1999.
(3)  Qualifies  as Tier 1 capital at the  Corporation  and Tier 2 capital at the
     Bank.
(4)  Maturity date refers to the date the facility terminates, where applicable.

         The domestic revolving credit facility is comprised of two tranches:  a
$1.375  billion  Tranche A facility  available to the Bank and the Savings Bank,
including an option for up to $225 million in multi-currency availability, and a
$325 million Tranche B facility  available to the Corporation,  the Bank and the
Savings  Bank,  including  an option for up to $100  million  in  multi-currency
availability.  The  borrowings  of the Savings Bank are limited to $750 million.
The commitment  terminates on November 24, 2000; however, it may be extended for
an additional one-year period.

         The  UK/Canada  revolving  credit  facility  is  used  to  finance  the
Company's  expansion in the United Kingdom and Canada. The facility is comprised
of two  tranches:  a Tranche A facility  in the amount of  (pound)156.5  million
($249.8 million  equivalent based on the exchange rate at closing) and a Tranche
B facility in the amount of C$139.6 million ($100.2 million  equivalent based on
the  exchange  rate at  closing).  An amount of  (pound)34.6  million  or C$76.9
million ($55.2 million equivalent based on the exchange rates at closing) may be
transferred  between  the  Tranche  A  facility  and  the  Tranche  B  facility,
respectively,  upon the request of the Company.  The  Corporation  serves as the
guarantor  of  all  borrowings  under  the  UK/Canada  revolving  facility.  The
commitment  terminates on August 29, 2000;  however,  it may be extended for two
additional one-year periods.


<PAGE>


         The Corporation has two shelf  registration  statements under which the
Corporation from time to time may offer and sell (i) senior or subordinated debt
securities,  consisting of debentures,  notes and/or other unsecured  evidences,
(ii)  preferred  stock,  which may be issued  in the form of  depository  shares
evidenced  by  depository  receipts  and  (iii)  common  stock.  The  amount  of
securities  registered is limited to a $625 million  aggregate  public  offering
price or its equivalent  (based on the  applicable  exchange rate at the time of
sale) in one or more foreign currencies,  currency units or composite currencies
as shall be designated by the Corporation.  The Corporation  issued $225 million
of  seven-year  fixed rate senior notes in April 1999,  $200 million of ten-year
fixed rate senior notes in July 1998 and $125 million of  seven-year  fixed rate
senior notes in December 1996. The remaining amount of securities  available for
issuance under the Corporation's shelf registrations is $75 million.

 Liquidity

         Liquidity  refers to the Company's  ability to meet its cash needs. The
Company meets its cash requirements by securitizing  assets,  gathering deposits
and through issuing debt. As discussed in "Managed  Consumer Loan  Portfolio," a
significant  source of liquidity for the Company has been the  securitization of
consumer loans. Maturity terms of the existing securitizations vary from 1999 to
2008 and typically have accumulation periods during which principal payments are
aggregated  to  make  payments  to  investors.  As  payments  on the  loans  are
accumulated  and are no longer  reinvested in new loans,  the Company's  funding
requirements for such new loans increase accordingly.  The occurrence of certain
events  may cause the  securitization  transactions  to  amortize  earlier  than
scheduled, which would accelerate the need for funding.

         As such loans amortize or are otherwise  paid, the Company  believes it
can  securitize  consumer  loans,  purchase  federal funds and  establish  other
funding sources to fund the amortization or other payment of the securitizations
in the future, although no assurance can be given to that effect.  Additionally,
the Company  maintains  a  portfolio  of  high-quality  securities  such as U.S.
Treasuries   and  other   U.S.   government   obligations,   commercial   paper,
interest-bearing  deposits  with  other  banks,  federal  funds and  other  cash
equivalents in order to provide adequate  liquidity and to meet its ongoing cash
needs. As of March 31, 1999, the Company held $1.8 billion in such securities.

Capital Adequacy

         The  Bank  and  the  Savings  Bank  are  subject  to  capital  adequacy
guidelines  adopted by the Federal Reserve Board (the "Federal Reserve") and the
Office of Thrift  Supervision  (the  "OTS")  (collectively,  the  "regulators"),
respectively.  The capital adequacy guidelines and the regulatory  framework for
prompt  corrective  action  require  the Bank and the  Savings  Bank to maintain
specific  capital  levels  based upon  quantitative  measures  of their  assets,
liabilities and off-balance sheet items.

         The most recent notifications  received from the regulators categorized
the  Bank and the  Savings  Bank as  "well-capitalized."  To be  categorized  as
"well-capitalized,"  the Bank and the Savings Bank must maintain minimum capital
ratios as set forth in Table 11. As of March 31, 1999,  there were no conditions
or events since the notifications discussed above that management believes would
have changed either the Bank or the Savings Bank's capital category.


<PAGE>
<TABLE>
<CAPTION>

- ---------------------------------------------------------------------------------------------------------
                            TABLE 11 - REGULATORY CAPITAL RATIOS
- ---------------------------------------------------------------------------------------------------------
                                                                         To Be "Well-Capitalized" Under
                                                  Minimum for Capital        Prompt Corrective Action
                                      Ratios       Adequacy Purposes              Provisions
- --------------------------------- ------------ ----------------------- ----------------------------------

<S>                                   <C>                <C>                       <C>
March 31, 1999
Capital One Bank
 Tier 1 Capital                       10.30%             4.00%                     6.00%
 Total Capital                        13.03              8.00                     10.00
 Tier 1 Leverage                      10.18              4.00                      5.00

Capital One, F.S.B.(1)
 Tangible Capital                      9.75%             1.50%                     6.00%
 Total Capital                        12.00             12.00                     10.00
 Core Capital                          9.75              8.00                      5.00
- --------------------------------- ------------ ----------------------- ----------------------------------

March 31, 1998
Capital One Bank
 Tier 1 Capital                       14.08%             4.00%                     6.00%
 Total Capital                        16.94              8.00                     10.00
 Tier 1 Leverage                      11.34              4.00                      5.00

Capital One, F.S.B.(1)
 Tangible Capital                      9.34%             1.50%                     6.00%
 Total Capital                        15.99             12.00                     10.00
 Core Capital                          9.34              8.00                      5.00
- --------------------------------- ------------ ----------------------- ----------------------------------
</TABLE>

(1)  Until June 30, 1999,  the Savings  Bank is subject to capital  requirements
     that  exceed  minimum   capital   adequacy   requirements,   including  the
     requirement  to  maintain a minimum  Core  Capital  ratio of 8% and a Total
     Capital ratio of 12%.

         During 1996, the Bank received  regulatory  approval and  established a
branch office in the United  Kingdom.  In  connection  with such  approval,  the
Company committed to the Federal Reserve that, for so long as the Bank maintains
a branch in the United  Kingdom,  the  Company  will  maintain a minimum  Tier 1
Leverage  ratio of 3.0%.  As of March 31, 1999,  the  Company's  Tier 1 Leverage
ratio was 13.06%.

         Additionally,  certain  regulatory  restrictions  exist which limit the
ability of the Bank and the Savings Bank to transfer  funds to the  Corporation.
As of March  31,  1999,  retained  earnings  of the Bank of $89.3  million  were
available for payment of dividends to the Corporation  without prior approval by
the Federal Reserve.

Off-Balance Sheet Risk

         The Company is subject to  off-balance  sheet risk in the normal course
of business  including  commitments to extend  credit,  reduce the interest rate
sensitivity  of  its  securitization  transactions  and  its  off-balance  sheet
financial instruments.  The Company enters into interest rate swap agreements in
the  management  of its  interest  rate  exposure.  The Company also enters into
forward  foreign  currency  exchange  contracts and currency swaps to reduce its
sensitivity to changing foreign currency exchange rates. These off-balance sheet
financial  instruments  involve  elements  of credit,  interest  rate or foreign
currency  exchange  rate risk in excess of the amount  recognized on the balance
sheet.  These instruments also present the Company with certain credit,  market,
legal and operational  risks.  The Company has  established  credit policies for
off-balance sheet instruments as it has for on-balance sheet instruments.

Interest Rate Sensitivity

         Interest  rate  sensitivity  refers to the change in earnings  that may
result from changes in the level of interest  rates.  To the extent that managed
interest income and expense do not respond equally to changes in interest rates,
or that all rates do not  change  uniformly,  earnings  could be  affected.  The
Company's  managed net  interest  income is  affected  by changes in  short-term
interest rates, primarily LIBOR, as a result of its issuance of interest-bearing
deposits,  variable  rate loans and variable rate  securitizations.  The Company
manages and mitigates its interest rate sensitivity  through several  techniques
which  include,  but are not limited to,  changing the  maturity,  repricing and
distribution of assets and liabilities and entering into interest rate swaps.

         The Company measures exposure to its interest rate risk through the use
of  a  simulation   model.  The  model  generates  a  distribution  of  possible
twelve-month  managed  net  interest  income  outcomes  based  on  (i) a set  of
plausible  interest rate  scenarios,  as  determined  by  management  based upon
historical  trends  and  market   expectations,   (ii)  all  existing  financial
instruments, including swaps, and (iii) an estimate of ongoing business activity
over the coming twelve months. The Company's  asset/liability  management policy
requires  that based on this  distribution  there be at least a 95%  probability
that managed net interest  income achieved over the coming twelve months will be
no more than 3% below the mean managed net interest income of the  distribution.
As of March 31, 1999, the Company was in compliance  with the policy;  more than
95% of the  outcomes  generated  by the model  produced a managed  net  interest
income of no more than 1.0% below the mean outcome.  The interest rate scenarios
evaluated as of March 31, 1999,  included scenarios in which short-term interest
rates rose by as much as 400 basis points or fell by as much as 175 basis points
over twelve months.

         The  analysis  does not  consider  the effects of the changed  level of
overall  economic  activity  associated  with various  interest rate  scenarios.
Further,  in the event of a rate  change of large  magnitude,  management  would
likely take actions to further mitigate its exposure to any adverse impact.  For
example,  management may reprice interest rates on outstanding credit card loans
subject to the right of the consumers in certain states to reject such repricing
by  giving  timely  written  notice to the  Company  and  thereby  relinquishing
charging privileges.  However, the repricing of credit card loans may be limited
by competitive factors as well as certain legal constraints.

         Interest  rate  sensitivity  at a point in time can also be analyzed by
measuring  the  mismatch  in  balances  of earning  assets and  interest-bearing
liabilities that are subject to repricing in future periods.


<PAGE>


BUSINESS OUTLOOK

Earnings, Goals and Strategies

         This business outlook section summarizes the Company's expectations for
earnings  for the year ending  December  31,  1999,  and its  primary  goals and
strategies for continued  growth.  The statements  contained in this section are
based on  management's  current  expectations.  Certain  statements  are forward
looking and,  therefore,  actual results could differ materially.  Factors which
could materially  influence results are set forth throughout this section and in
the Company's  Annual  Report on Form 10-K for the year ended  December 31, 1998
(Part I, Item 1, Risk Factors).

         The Company has set an earnings  target increase of  approximately  30%
over 1998  earnings  and a return on  equity  in  excess  of 20%.  As  discussed
elsewhere in this report and below, the Company's actual earnings are a function
of its revenues  (net  interest  income and  non-interest  income on its earning
assets),  consumer  usage and payment  patterns,  credit  quality of its earning
assets (which affects fees and  charge-offs),  marketing  expenses and operating
expenses.

Product and Market Opportunities

         The Company's  strategy for future growth has been,  and is expected to
continue to be, to apply its proprietary IBS to its lending  business as well as
to   other   businesses,    both   financial   and   non-financial,    including
telecommunications  services.  The  Company  will seek to  identify  new product
opportunities  and to  make  informed  investment  decisions  regarding  new and
existing  products.  The Company's lending and other financial and non-financial
products are subject to competitive pressures, which management anticipates will
increase as these markets mature.

Lending.  Lending  includes  credit card and other  consumer  lending  products.
Credit card opportunities  include, and are expected to continue to include, low
introductory   and   intermediate   rate   balance   transfer   products,    low
non-introductory  rate  products,  as  well  as  other  customized  credit  card
products,  such as secured cards,  affinity and co-branded cards,  student cards
and other cards tailored for specific  consumer  segments.  The Company  expects
continued  growth  across  a  broad  spectrum  of new  and  existing  customized
products,  which are  distinguished  by a varied range of credit lines,  pricing
structures   and  other   characteristics.   For  example,   the  Company's  low
non-introductory  rate  products,  which are marketed to consumers with the best
established  credit profiles,  are  characterized by higher credit lines,  lower
yields and an  expectation  of lower  delinquencies  and credit  losses than the
traditional low introductory rate balance transfer products.  On the other hand,
certain other customized card products are  characterized by lower credit lines,
higher  yields  (including  fees) and in some cases,  higher  delinquencies  and
credit  losses than the  Company's  traditional  products.  These  products also
involve higher operational costs but exhibit better response rates, less adverse
selection,  less  attrition and a greater  ability to reprice than the Company's
traditional  introductory rate products.  More  importantly,  as a whole, all of
these  customized  products  continue  to have less  volatile  returns  than the
traditional products in recent market conditions.

         On July 31,  1998,  the Company  completed  the  acquisition  of Summit
Acceptance Corporation  ("Summit"),  a Texas corporation.  Summit is an indirect
automobile  finance  lender  located in Dallas,  Texas.  Summit is the Company's
platform to test and apply its IBS to the automobile loan market.

Telecommunications.  The  Company  expects  to  continue  its  efforts to market
telecommunications  services through its subsidiary America One  Communications,
Inc. ("America One"). America One's initial business,  the reselling of wireless
services  through direct  marketing  channels,  has recently begun to experience
growth in the number of  customers  and  accounts.  As a result of the  expenses
necessary  to build the  operations  to support this new business and to acquire
new accounts, to date this business negatively impacts earnings.

International Expansion.  The  Company has  expanded  its  existing  operations
outside of the United  States,  with an initial focus on the United  Kingdom and
Canada.  The Company has  experienced  growth in the number of accounts and loan
balances in its international  business.  To support the continued growth of its
United Kingdom business and any future business in Europe,  the Company opened a
new  operations  center in  Nottingham,  England in July 1998 and expanded it in
early 1999.


<PAGE>


         The Company will  continue to apply its IBS in an effort to balance the
mix of credit card products with other financial and non-financial  products and
services to optimize  profitability  within the context of acceptable  risk. The
Company's growth through expansion and product  diversification will be affected
by the ability to  internally  build or acquire the  necessary  operational  and
organizational infrastructure,  recruit experienced personnel and fund these new
businesses.  Although  management  believes  it  has  the  personnel,  financial
resources and business strategy necessary for continued success, there can be no
assurance that the Company's historical  financial  performance will necessarily
reflect its results of operations and financial condition in the future.

Marketing Investment

         The  Company  expects  its 1999  marketing  expenses  to exceed  1998's
expense  level,  as the Company  continues to invest in its various  credit card
products  and  services,  and other  financial  and  non-financial  products and
services. The Company cautions,  however, that an increase in marketing expenses
does not necessarily equate to a comparable increase in outstanding  balances or
accounts based on historical  results.  As the Company's  portfolio continues to
increase,  additional growth to offset attrition requires  increasing amounts of
marketing.  Intense  competition  in the credit  card  market has  resulted in a
decrease in credit card  response  rates and reduced  productivity  of marketing
dollars invested in certain lines of business. In addition,  the cost to acquire
new accounts  varies across product lines and is expected to rise as the Company
moves  beyond  the  domestic  card  business.  With  competition  affecting  the
profitability of existing introductory rate card products,  the Company has been
allocating,  and  expects to  continue  to  allocate,  a greater  portion of its
marketing  expense to other customized  credit card products and other financial
and  non-financial  products.  Additionally,  the cost to acquire an America One
wireless  account  includes the cost of providing a free phone to the  customer,
and  consequently is  substantially  more than the cost to acquire a credit card
account.  The Company intends to continue a flexible  approach in its allocation
of marketing expenses. The actual amount of marketing investment is subject to a
variety of external and internal  factors,  such as  competition in the consumer
credit  industry,   general  economic   conditions   affecting  consumer  credit
performance, the asset quality of the Company's portfolio and the identification
of market  opportunities across product lines that exceed the Company's targeted
rates of return on investment.

         The  amount of  marketing  expense  allocated  to various  products  or
businesses will influence the  characteristics of the Company's portfolio as the
various products or businesses are  characterized  by different  account growth,
loan growth and asset quality  characteristics.  The Company  currently  expects
continued strong account growth and loan growth in 1999. Actual growth, however,
may vary  significantly  depending on the Company's  actual  product mix and the
level of  attrition  on the  Company's  managed  portfolio,  which is  primarily
affected by competitive pressures.

Impact of Delinquencies, Charge-Offs and Attrition

         The Company's earnings are particularly  sensitive to delinquencies and
charge-offs  on the  Company's  portfolio  and on the level of attrition  due to
competition in the credit card industry.  As delinquency  levels fluctuate,  the
resulting amount of past-due and overlimit fees,  which are significant  sources
of revenue for the Company, will also fluctuate. Further, the timing of revenues
from  increasing  or  decreasing  delinquencies  precedes the related  impact of
higher or lower  charge-offs  that  ultimately  result  from  varying  levels of
delinquencies.  Delinquencies  and  net  charge-offs  are  impacted  by  general
economic  trends in consumer credit  performance,  including  bankruptcies,  the
continued seasoning of the Company's portfolio and the product mix.

         The Company's  expectations for 1999 earnings are based on management's
belief that the average  credit  quality of the  Company's  assets is improving.
Management  expects  that  during  the  first  half  of 1999  delinquencies  and
charge-offs will remain stable.  Management projects,  however,  that charge-off
levels  may  increase  in the  second  half of 1999.  Management  cautions  that
delinquency and charge-off  levels are not always  predictable and may vary from
projections. In the case of an economic downturn or recession, delinquencies and
charge-offs are likely to increase. In addition,  competition in the credit card
industry,  as measured by the volume of mail  solicitations,  remains very high.
Increased  competition can affect the Company's earnings by increasing attrition
of the Company's  outstanding  loans (thereby  reducing interest and fee income)
and by making it more difficult to retain and attract more profitable customers.

The Year 2000 Issue and the Company's State of Readiness

         The year 2000 problem is a result of computer  systems using two digits
rather than four digits to define an  applicable  year.  The Company  utilizes a
significant  number of internal computer software programs and operating systems
across its entire organization. In addition, the Company depends on its external
business vendors to provide external services for its operations.  To the extent
the software  applications  of the Company or its vendors contain codes that are
unable to  appropriately  interpret  the year  2000 and  beyond,  some  level of
modification,  or  even  possibly  replacement  of  such  applications,  may  be
necessary.

         In October  1996,  the  Company  formed a year 2000  project  office to
identify   software   systems  and   computer-related   devices  that   required
modification for the year 2000. Shortly after its inception,  the project office
developed its strategy for the Company's information  technology  computer-based
systems.  This strategy is based,  in large part, on the  regulatory  guidelines
published  by the  Federal  Financial  Institutions  Examination  Counsel.  This
strategy calls for five milestones:

o awareness of the existence of information  technology systems Company-wide;
o assessment  of those  systems for year 2000  readiness;
o renovation  of those systems and their date coding functions;
o validation (testing) of renovations; and
o implementation of all renovations made.

         To implement this strategy,  the Company  categorized  its  information
technology  ("IT")  systems  into year 2000  projects  and by domestic  lending,
United  Kingdom  operations,  America One and Summit.  Approximately  80% of the
projects have completed all milestones,  which includes substantially all of the
Company's  mission  critical  systems.  Another  16% are in the  validation  and
implementation stages, and the remaining 4% are in the assessment and renovation
stages. The Company expects to complete all project milestones by the end of the
second quarter.  In addition to these  milestones,  the Company is conducting an
internal audit certification of its testing measures and, for systems with cross
functionality, performing integrated testing.

         The  Company  is also  addressing  the effect of the year 2000 on other
non-IT systems, which are not included as part of the IT project areas set forth
above. These non-IT systems primarily consist of desk top computer  applications
and data used by the  Company's  associates.  The  Company has  inventoried  and
assessed these applications and data and expects to complete  renovations by the
end of the second quarter of 1999.

         In  addition,  the Company  utilizes  outside  business  vendors in its
day-to-day  operations  and is assessing the overall year 2000  readiness of its
external  business  vendors and year 2000  compliance of specific vendor systems
used  in  the  Company's  operations.  These  vendors  include  credit  bureaus,
collection agencies,  utilities and other related service providers, third party
processors,  the U.S. postal service,  telephone companies,  technology vendors,
and banks that are  creditors of the Company or which  provide cash  management,
trustee,  paying agent,  stock transfer agent or other  services.  These vendors
also include third parties that the Company uses to outsource certain operations
for America One, the United Kingdom and Summit. In assessing overall compliance,
the Company requests  information from its vendors about their actions to become
year 2000 compliant,  placing extensive focus on its high priority vendors.  The
Company,  however,  must rely on the actions of and the information  provided by
its  vendors  and  cannot  guarantee  that  vendor  systems  will,  in fact,  be
compliant.  For high  priority  vendors that the Company  determines  may not be
taking  appropriate  and  timely  action or have  failed to  provide  sufficient
information,  the Company will  accelerate  contingency  planning  efforts.  The
Company  has  increased  its  contingency  efforts to  accelerate  the  vendors'
compliance  efforts  and/or  internally  build systems for America One's billing
systems and the UK and Summit  account  processing  systems.  The  Company  will
continue to actively  monitor the efforts of all of its vendors and take actions
to  mitigate  year 2000 issues  resulting  from any failure of its vendors to be
year 2000 compliant.


<PAGE>


The Company's Contingency Plan

         The Company has  established  comprehensive  contingency  plans for its
critical business units. The Company's general contingency planning strategy has
been refined to include the  achievement of four  milestones:  (i) inventory and
assessment of year 2000 risks,  (ii) business impact analysis,  (iii) developing
contingency  plans to mitigate  the risks,  and (iv) testing and  validation  of
these  contingency  plans.  The Company has completed the first three milestones
for all of its  critical  business  units and  plans  have  been  documented  to
anticipate and mitigate the year 2000 risks that the Company may experience.  In
addition,  the Company  continues to place particular focus on contingency plans
for its United  Kingdom  account  processing  system and its America One billing
system.  The  Company is also  conducting  an overall  corporate  assessment  to
identify  multiple  unit,  enterprise-wide  issues and will develop  broad based
plans to take these issues into account  during the second  quarter of 1999. The
Company  will  continue  to update  contingency  plans  based on  changes in its
business situations throughout 1999.

The Costs To Address the Company's Year 2000 Issues

         As of March 31, 1999, the Company had spent  approximately $7.1 million
for year 2000  remediation of its IT systems.  During the first quarter of 1999,
the Company revised its budget  projections for a comprehensive  integrated test
and an independent quality review of all of its testing and contingency planning
documentation.  As a result,  the Company  increased  its estimate for projected
year 2000 costs to up to an additional $8 million  during the remainder of 1999.
Included  in this  estimate  is the  cost of  additional  computer  systems  for
expanded  integrated  testing and additional  quality reviews.  Costs associated
with non-IT systems, which are not included, are not expected to be material.

The Risks of the Company's Year 2000 Issues

         Although  the Company  expects to have all of its system  modifications
completed and tested extensively by the onset of the new millennium,  unforeseen
problems could arise from not being year 2000 compliant.  The Company's business
is heavily reliant on computer  technologies  and problems could arise resulting
in delays and malfunctions that may impact the Company's  operations,  liquidity
and financial results. In addition, the Company cannot guarantee that all of its
vendors  will have  completed  system  renovations  and be compliant by the year
2000. Although the Company is developing contingency plans to mitigate the risks
from third party  vendors and systems,  the failure of third  parties to provide
the Company with products,  services or systems that meet year 2000 requirements
could  materially  impact the Company's  business and  operations.  For example,
failure  of the U.S.  postal  service,  the  Company's  local and long  distance
carriers or its material third party  processors to be year 2000 compliant could
cause disruption or delay in the Company's  ability to solicit new customers and
service the accounts of its existing customers.

         The estimated year 2000 costs and the Company's  expectations  that its
systems,  and those of its third-party  partners and vendors,  will be year 2000
compliant  are  forward  looking  statements.  These  statements  are  based  on
management's  reasonable  estimates and assumptions  about future events and are
subject to risks and  uncertainties.  Although the Company believes it has taken
the necessary  precautionary measures to assure the year 2000 will not adversely
affect  its  business,  there is no  guarantee  that  the  Company's  year  2000
expectations will be achieved and actual results could differ materially.


<PAGE>


Cautionary Factors

         The Company's  strategies and objectives  outlined above, and the other
forward looking statements contained in this section,  involve a number of risks
and  uncertainties.  The  Company  cautions  readers  that any  forward  looking
information  is not a guarantee of future  performance  and that actual  results
could differ  materially.  In addition to the factors discussed above, among the
other  factors  that could cause  actual  results to differ  materially  are the
following: continued intense competition from numerous providers of products and
services which compete with the Company's businesses;  with respect to financial
products,  changes in the Company's aggregate accounts or consumer loan balances
and the growth rate thereof,  including  changes  resulting from factors such as
shifting  product mix, amount of actual  marketing  expenses made by the Company
and  attrition  of accounts  and loan  balances;  an  increase in credit  losses
(including  increases due to a worsening of general  economic  conditions);  the
ability of the Company to continue to  securitize  its credit cards and consumer
loans and to otherwise  access the capital markets at attractive rates and terms
to fund  its  operations  and  future  growth;  difficulties  or  delays  in the
development,  production,  testing and  marketing  of new  products or services;
losses  associated  with new products or services or expansion  internationally;
financial,  legal,  regulatory or other  difficulties that may affect investment
in, or the overall  performance of, a product or business,  including changes in
existing laws to regulate further the credit card and consumer loan industry and
the financial services industry,  in general;  the amount of, and rate of growth
in, the  Company's  expenses  (including  salaries  and  associate  benefits and
marketing  expenses)  as the  Company's  business  develops  or changes or as it
expands into new market areas; the availability of capital necessary to fund the
Company's new  businesses;  the ability of the Company to build the  operational
and  organizational  infrastructure  necessary to engage in new businesses or to
expand  internationally;  the  ability of the  Company  to  recruit  experienced
personnel  to  assist in the  management  and  operations  of new  products  and
services;  the ability of the Company and its suppliers to successfully  address
year 2000 compliance  issues;  and other factors listed from time to time in the
Company's SEC reports,  including, but not limited to, the Annual Report on Form
10-K for the year ended December 31, 1998 (Part I, Item 1, Risk Factors).


<PAGE>


PART II.          OTHER INFORMATION

ITEM 4.           Submission of Matters to a Vote of Security Holders

(a) The 1999 Annual  Meeting of  Stockholders  was held April 29, 1999.
(b) The following directors were elected at such meeting:

                                    James A. Flick, Jr.
                                    Patrick W. Gross
                                    James V. Kimsey

                  The  following  directors  will also  continue in their office
                  after such meeting:

                                    Richard D. Fairbank
                                    Nigel W. Morris
                                    W. Ronald Dietz
                                    Stanley I. Westreich

(c) The following matters were voted upon at such meeting:

ELECTION OF DIRECTORS               VOTES FOR                VOTES WITHHELD

James A. Flick, Jr.                 54,858,490                      270,391
Patrick W. Gross                    54,873,797                      255,084
James V. Kimsey                     54,853,387                      275,494


Item                                Votes For      Votes Against        Abstain

Approval of 1994 Stock
Incentive Plan, as amendment        44,245,145        10,552,837        330,899

Ratification of the selection of
Ernst & Young LLP as independent
auditors of the Company for 1999    54,947,288            39,422        142,171


                  No other matter was voted upon at such meeting.


Item 6.           Reports on Form 8-K

     (a) The Company filed a Current Report on Form 8-K, dated January 19, 1999,
Commission File No. 1-13300, enclosing its press release dated January 19, 1999.


SIGNATURES

         Pursuant to the  requirements  of the Securities  Exchange Act of 1934,
the  Registrant  has duly  caused  this report to be signed on its behalf by the
undersigned thereunto duly authorized.

                                               CAPITAL ONE FINANCIAL CORPORATION
                                               ---------------------------------
                                                        (Registrant)


Date:  May 17, 1999                            /s/ David M. Willey
                                               ------------------------------

                                               David M. Willey
                                               Senior Vice President,
                                               Finance and Accounting
                                               (Chief Accounting Officer
                                               and duly authorized officer
                                               of the Registrant)



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