CAPITAL ONE FINANCIAL CORP
10-Q, 2000-05-15
PERSONAL CREDIT INSTITUTIONS
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                                  UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549


                                    FORM 10-Q


(Mark One)
[ X ]    QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE
         SECURITIES EXCHANGE ACT OF 1934
         For the quarterly period ended March 31, 2000

                                       OR

[   ] TRANSITION  REPORT  PURSUANT TO SECTION 13 OR 15(D) OF THE SECURITIES
      EXCHANGE  ACT OF 1934
      For the  transition  period  from  _________  to  _________.


                         Commission file number 1-13300


                        CAPITAL ONE FINANCIAL CORPORATION
- - --------------------------------------------------------------------------------
             (Exact name of registrant as specified in its charter)


         Delaware                                                54-1719854
- - --------------------------------------------------------------------------------
(State or other jurisdiction of                              (I.R.S. Employer
incorporation or organization)                               Identification No.)


2980 Fairview Park Drive, Suite 1300, Falls Church, Virginia         22042-4525
- - --------------------------------------------------------------------------------
(Address of principal executive offices)                              (Zip Code)


                                 (703) 205-1000
- - --------------------------------------------------------------------------------
              (Registrant's telephone number, including area code)


                                (Not Applicable)
- - --------------------------------------------------------------------------------
 (Former name, former address and former fiscal year, if changed since last
  report)

Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the  preceding 12 months (or for such  shorter  period that the  registrant  was
required  to file  such  reports),  and  (2) has  been  subject  to such  filing
requirements for the past 90 days. Yes X No

As of April 30, 2000, there were 195,821,956  shares of the registrant's  Common
Stock, par value $.01 per share, outstanding.


<PAGE>

                        CAPITAL ONE FINANCIAL CORPORATION
                                    FORM 10-Q

                                      INDEX
- - --------------------------------------------------------------------------------


                                 March 31, 2000

                                                                            Page

PART I.    FINANCIAL INFORMATION

           Item 1.     Financial Statements (unaudited):
                            Condensed Consolidated Balance Sheets..............3
                            Condensed Consolidated Statements of Income........4
                            Condensed Consolidated Statements of Changes
                               in Stockholders' Equity.........................5
                            Condensed Consolidated Statements of
                               Cash Flows......................................6
                            Notes to Condensed Consolidated Financial
                               Statements......................................7

           Item 2.     Management's Discussion and Analysis of
                            Financial Condition and Results
                            of Operations.....................................10

PART II.   OTHER INFORMATION

           Item 4.     Submission of Matters to a Vote of Security Holders....27

           Item 6.     Reports on Form 8-K... ................................27

                       Signatures........... .................................28

<PAGE>

Item 1.

CAPITAL ONE FINANCIAL CORPORATION
Condensed Consolidated Balance Sheets
(dollars in thousands, except per share data) (unaudited)
<TABLE>
<CAPTION>
                                                                 March 31          December 31
                                                                   2000               1999
- - -----------------------------------------------------------  ---------------    ---------------
<S>                                                          <C>                <C>
Assets:
Cash and due from banks                                      $       84,084     $      134,065
Federal funds sold and resale agreements                             18,000
Interest-bearing deposits at other banks                             96,491            112,432
- - -----------------------------------------------------------  ---------------    ---------------
   Cash and cash equivalents                                        198,575            246,497
Securities available for sale                                     1,519,027          1,856,421
Consumer loans                                                    9,449,498          9,913,549
   Less:  Allowance for loan losses                                (372,000)          (342,000)
- - -----------------------------------------------------------  ---------------    ---------------
Net loans                                                         9,077,498          9,571,549
Premises and equipment, net                                         501,238            470,732
Interest receivable                                                  81,967             64,637
Accounts receivable from securitizations                            666,972            661,922
Other                                                               479,781            464,685
- - -----------------------------------------------------------  ---------------    ---------------
   Total assets                                              $   12,525,058     $   13,336,443
- - -----------------------------------------------------------  ---------------    ---------------

Liabilities:
Interest-bearing deposits                                    $    4,096,241     $    3,783,809
Other borrowings                                                  1,955,978          2,780,466
Senior notes                                                      3,818,936          4,180,548
Interest payable                                                     88,438            116,405
Other                                                             1,014,384            959,608
- - -----------------------------------------------------------  ---------------    ---------------
   Total liabilities                                             10,973,977         11,820,836


Stockholders' Equity:
Preferred stock, par value $.01 per share; authorized
   50,000,000 shares, none issued or outstanding
Common stock, par value $.01 per share; authorized
   300,000,000 shares, 199,670,421 issued as of
   March 31, 2000 and December 31, 1999                               1,997              1,997
Paid-in capital, net                                                598,012            613,590
Retained earnings                                                 1,123,823          1,022,296
Cumulative other comprehensive loss                                 (31,802)           (31,262)
   Less: Treasury stock, at cost; 4,072,467 and 2,624,006
         shares as of March 31, 2000 and December 31, 1999,
         respectively                                              (140,949)           (91,014)
- - -----------------------------------------------------------  ---------------    ---------------
   Total stockholders' equity                                     1,551,081          1,515,607
- - -----------------------------------------------------------  ---------------    ---------------
   Total liabilities and stockholders' equity                $   12,525,058     $   13,336,443
- - -----------------------------------------------------------  ---------------    ---------------
</TABLE>

See Notes to Condensed Consolidated Financial Statements.

<PAGE>

CAPITAL ONE FINANCIAL CORPORATION
Condensed Consolidated Statements of Income
(in thousands, except per share data) (unaudited)
<TABLE>
<CAPTION>
                                                                    Three Months Ended
                                                                         March 31
- - -----------------------------------------------------------  ---------------    ---------------
                                                                  2000                1999
- - -----------------------------------------------------------  ---------------    ---------------
<S>                                                          <C>                <C>
Interest Income:
Consumer loans, including fees                               $       488,937    $       325,067
Securities available for sale                                         24,734             26,222
Other                                                                  1,776              1,782
- - -----------------------------------------------------------  ---------------    ---------------
  Total interest income                                              515,447            353,071

Interest Expense:
Deposits                                                              52,120             23,942
Other borrowings                                                      41,454             25,552
Senior notes                                                          68,376             72,495
- - ----------------------------------------------------------   ---------------    ---------------
  Total interest expense                                             161,950            121,989
- - -----------------------------------------------------------  ---------------    ---------------
Net interest income                                                  353,497            231,082
Provision for loan losses                                            126,525             74,586
- - -----------------------------------------------------------  ---------------    ---------------
Net interest income after provision for loan losses                  226,972            156,496

Non-Interest Income:
Servicing and securitizations                                        270,758            271,954
Service charges and other fees                                       341,232            222,453
Interchange                                                           43,070             30,219
- - -----------------------------------------------------------  ---------------    ---------------
  Total non-interest income                                          655,060            524,626

Non-Interest Expense:
Salaries and associate benefits                                      234,836            179,194
Marketing                                                            201,938            176,088
Communications and data processing                                    70,822             58,072
Supplies and equipment                                                52,274             36,704
Occupancy                                                             25,292             13,914
Other                                                                124,758             84,281
- - -----------------------------------------------------------  ---------------    ---------------
  Total non-interest expense                                         709,920            548,253
- - -----------------------------------------------------------  ---------------    ---------------
Income before income taxes                                           172,112            132,869
Income taxes                                                          65,403             50,490
- - -----------------------------------------------------------  ---------------    ---------------
Net income                                                   $       106,709    $        82,379
- - -----------------------------------------------------------  ---------------    ---------------
Basic earnings per share                                     $          0.54    $          0.42
- - -----------------------------------------------------------  ---------------    ---------------
Diluted earnings per share                                   $          0.51    $          0.39
- - -----------------------------------------------------------  ---------------    ---------------
Dividends paid per share                                     $          0.03    $          0.03
- - -----------------------------------------------------------  ---------------    ---------------
</TABLE>

See Notes to Condensed Consolidated Financial Statements.

<PAGE>


CAPITAL ONE FINANCIAL CORPORATION
Condensed Consolidated Statements of Changes in Stockholders' Equity
(in thousands, except per share data) (unaudited)
<TABLE>
<CAPTION>

                                                                                                            Cumulative
                                                                                                              Other         Total
                                                 Common Stock       Paid-In      Retained    Comprehensive   Treasury  Stockholders'
                                               Shares    Amount   Capital, Net   Earnings    Income (Loss)    Stock         Equity
- - ------------------------------------------- -----------  -------  ------------  -----------  -------------  ----------  ------------

<S>                                         <C>          <C>         <C>        <C>               <C>            <C>         <C>
Balance, December 31, 1998                  199,670,376  $ 1,997     $ 598,167  $   679,838       $ 60,655  $  (70,251) $ 1,270,406
Comprehensive income:
  Net income                                                                         82,379                                  82,379
  Other comprehensive income, net of income tax:
     Unrealized losses on securities, net of
       income tax benefit of $18,927                                                               (38,177)                 (38,177)
     Foreign currency translation adjustments                                                           76                       76
                                                                                                  --------              -----------
  Other comprehensive loss                                                                         (38,101)                 (38,101)
                                                                                                                        -----------
Comprehensive income                                                                                                         44,278
Cash dividends - $.03per share                                                       (5,166)                                 (5,166)
Purchases of treasury stock                                                                                    (24,266)     (24,266)
Issuances of common stock                                                  621           20                      2,398        3,039
Exercise of stock options                                              (16,436)                                 24,111        7,675
Common stock issuable under incentive plan                              21,307                                               21,307
Other items, net                                                         1,939                                                1,939
- - ------------------------------------------- -----------  -------     ---------  -----------       --------  ----------  -----------
Balance, March 31, 1999                     199,670,376  $ 1,997     $ 605,598  $   757,071       $ 22,554  $  (68,008) $ 1,319,212
- - ------------------------------------------- -----------  -------     ---------  -----------       --------  ----------  -----------

Balance, December 31, 1999                  199,670,421  $ 1,997     $ 613,590  $ 1,022,296       $(31,262) $  (91,014) $ 1,515,607
Comprehensive income:
  Net income                                                                        106,709                                 106,709
  Other comprehensive income, net of income tax:
     Unrealized losses on securities, net of
       income tax benefit of $509                                                                     (831)                    (831)
     Foreign currency translation adjustments                                                          291                      291
                                                                                                  --------              -----------
         Other comprehensive loss                                                                     (540)                    (540)
                                                                                                                        -----------
Comprehensive income                                                                                                        106,169
Cash dividends - $.03 per share                                                      (5,182)                                 (5,182)
Purchases of treasury stock                                                                                    (72,144)     (72,144)
Issuances of common stock                                               (1,811)                                  5,073        3,262
Exercise of stock options                                              (16,427)                                 17,136          709
Common stock issuable under incentive plan                               2,543                                                2,543
Other items, net                                                           117                                                  117
- - ------------------------------------------- -----------  -------     ---------  -----------       --------  ----------  -----------
Balance, March 31, 2000                     199,670,421  $ 1,997     $ 598,012  $ 1,123,823       $(31,802) $ (140,949) $ 1,551,081
- - ------------------------------------------- -----------  -------     ---------  -----------       --------  ----------  -----------
</TABLE>

See Notes to Condensed Consolidated Financial Statements.

<PAGE>


CAPITAL ONE FINANCIAL CORPORATION
Condensed Consolidated Statements of Cash Flows
(in thousands) (unaudited)
<TABLE>
<CAPTION>
                                                                      Three Months Ended
                                                                           March 31
- - -----------------------------------------------------------    ---------------------------------
                                                                    2000               1999
- - -----------------------------------------------------------    --------------     --------------
<S>                                                            <C>                <C>
Operating Activities:
Net income                                                     $     106,709      $      82,379
Adjustments to reconcile net income to cash
   provided by operating activities:
     Provision for loan losses                                       126,525             74,586
     Depreciation and amortization, net                               53,434             35,874
     Stock compensation plans                                          2,543             21,307
     Increase in interest receivable                                 (17,330)           (13,267)
     Decrease in accounts receivable from securitizations                106            152,514
     Increase in other assets                                        (21,074)           (70,234)
     Decrease in interest payable                                    (27,967)            (4,136)
     Increase in other liabilities                                    54,776             85,491
- - -----------------------------------------------------------    --------------     --------------
       Net cash provided by operating activities                     277,722            364,514
- - -----------------------------------------------------------    --------------     --------------

Investing Activities:
Purchases of securities available for sale                          (136,465)          (349,918)
Proceeds from sales of securities available for sale                 408,858            337,059
Proceeds from maturities of securities available for sale             58,379             25,014
Net increase in consumer loans                                      (322,182)        (1,173,929)
Proceeds from securitizations of consumer loans                      588,576
Recoveries of loans previously charged off                            94,187             25,145
Additions of premises and equipment, net                             (69,640)           (65,614)
- - -----------------------------------------------------------    --------------     --------------
       Net cash provided by (used for) investing activities          621,713         (1,202,243)
- - -----------------------------------------------------------    --------------     --------------

Financing Activities:
Net increase in interest-bearing deposits                            312,432            204,183
Net decrease in other borrowings                                    (824,488)          (472,839)
Issuances of senior notes                                                               895,500
Maturities of senior notes                                          (361,767)           (25,000)
Dividends paid                                                        (5,182)            (5,166)
Purchases of treasury stock                                          (72,144)           (24,266)
Net proceeds from issuances of common stock                            3,083              4,792
Proceeds from exercise of stock options                                  709              7,675
- - -----------------------------------------------------------    --------------     --------------
       Net cash (used for) provided by financing activities         (947,357)           584,879
- - -----------------------------------------------------------    --------------     --------------
Decrease in cash and cash equivalents                                (47,922)          (252,850)
Cash and cash equivalents at beginning of period                     246,497            300,167
- - -----------------------------------------------------------    --------------     --------------
Cash and cash equivalents at end of period                     $     198,575      $      47,317
- - -----------------------------------------------------------    --------------     --------------
</TABLE>

See Notes to Condensed Consolidated Financial Statements.

<PAGE>


CAPITAL ONE FINANCIAL CORPORATION
Notes to Condensed Consolidated Financial Statements
March 31, 2000
(in thousands, except per share data) (unaudited)

Note A:  Basis of Presentation

         The consolidated  financial  statements include the accounts of Capital
One  Financial  Corporation  (the  "Corporation")  and  its  subsidiaries.   The
Corporation  is a holding  company  whose  subsidiaries  provide  a  variety  of
products and services to consumers.  The principal  subsidiaries are Capital One
Bank (the "Bank"),  which offers credit card products,  and Capital One,  F.S.B.
(the "Savings Bank"),  which offers consumer lending products  (including credit
cards)  and  deposit   products.   The  Corporation  and  its  subsidiaries  are
collectively referred to as the "Company."

         The accompanying  unaudited condensed consolidated financial statements
have been prepared in accordance with generally accepted  accounting  principles
("GAAP") for interim  financial  information  and with the  instructions to Form
10-Q and Article 10 of Regulation S-X.  Accordingly,  they do not include all of
the  information  and  footnotes  required  by GAAP  for  complete  consolidated
financial statements. In the opinion of management,  all adjustments (consisting
of normal recurring accruals)  considered necessary for a fair presentation have
been included.  The preparation of financial  statements in conformity with GAAP
requires  management to make estimates and  assumptions  that affect the amounts
reported in the financial  statements  and  accompanying  notes.  Actual results
could differ from these estimates.  Operating results for the three months ended
March 31, 2000 are not necessarily indicative of the results for the year ending
December 31, 2000. The notes to the consolidated  financial statements contained
in the Annual Report on Form 10-K for the year ended December 31, 1999 should be
read in conjunction with these condensed consolidated financial statements.  All
significant intercompany balances and transactions have been eliminated. Certain
prior period amounts have been reclassified to conform to the 2000 presentation.

         On April  29,  1999,  the  Company's  Board  of  Directors  approved  a
three-for-one split of the common stock of the Corporation.  The stock split was
effected  through  a  200  percent  stock   distribution  on  June  1,  1999  to
stockholders  of record on May 20, 1999. For periods prior to the effective date
of the stock  split,  outstanding  shares and per share data  contained  in this
report have been restated to reflect the impact of the stock split.

Note B:  Significant Accounting Policies

Cash and Cash Equivalents

         Cash paid for  interest  for the three  months ended March 31, 2000 and
1999 was $189,917 and $124,410, respectively. Cash paid for income taxes for the
three months ended March 31, 2000 and 1999 was $22 and $11,008, respectively.

Note C:  Recent Accounting Pronouncements

         In June 1999, the FASB issued SFAS No. 137,  "Accounting for Derivative
Instruments  and  Hedging  Activities  Deferral  of the  Effective  Date of FASB
Statement No. 133" ("SFAS 137").  SFAS 137 defers the effective date of SFAS No.
133,  "Accounting for Derivative  Instruments and Hedging Activities"  (together
"SFAS 133 as  amended")  to all fiscal  quarters of all fiscal  years  beginning
after June 15,  2000.  SFAS 133 as amended will require the Company to recognize
all  derivatives  on the balance sheet at fair value.  Derivatives  that are not
hedges must be adjusted to fair value through  earnings.  If the derivative is a
hedge,  depending  on the  nature of the  hedge,  changes  in the fair  value of
derivatives will either be offset against the change in fair value of the hedged
assets,  liabilities or firm commitments through earnings or recognized in other
comprehensive  income  until the hedged  item is  recognized  in  earnings.  The
ineffective  portion of a derivative's  change in fair value will be immediately
recognized  in earnings.  The adoption of SFAS 133 as amended is not expected to
have a  material  effect on the  Company's  financial  position  or  results  of
operations.

Note D:  Stock Repurchase

         On February 22, 2000,  the  Company's  Board of Directors  approved the
repurchase  of up to 10,000,000  shares of the  Company's  common stock over the
next two years,  in addition to the 1,687,500  shares then  remaining  under the
Company's  repurchase  programs approved in 1997 and 1998. As of March 31, 2000,
the Company had 9,783,900 shares available for repurchase under these programs.

Note E:  Earnings Per Share

         Basic  earnings  per share is based on the weighted  average  number of
common  shares  outstanding,  excluding  any  dilutive  effects of  options  and
restricted  stock.  Diluted  earnings per share is based on the weighted average
number of common and common equivalent  shares,  dilutive stock options or other
dilutive securities outstanding during the year.
<PAGE>

         The  following  table sets forth the  computation  of basic and diluted
earnings per share.

                                                    Three Months Ended
                                                         March 31
- - ---------------------------------------------  ---------------------------
(shares in thousands)                              2000            1999
- - ---------------------------------------------  -----------     -----------
Numerator:
Net income                                     $   106,709     $    82,379
- - ---------------------------------------------  -----------     -----------
Denominator:
Denominator for basic earnings per share -
   Weighted-average shares                         196,645         197,239
Effect of dilutive securities:
   Stock options                                    12,065          12,752
- - ---------------------------------------------  -----------     -----------
Dilutive potential common shares                    12,065          12,752
Denominator for diluted earnings per share -
   Adjusted weighted-average shares                208,710         209,991
- - ---------------------------------------------  -----------     -----------
Basic earnings per share                       $      0.54     $      0.42
- - ---------------------------------------------  -----------     -----------
Diluted earnings per share                     $      0.51     $      0.39
- - ---------------------------------------------  -----------     -----------

Note F:  Commitments and Contingencies

         In connection with the transfer of  substantially  all of Signet Bank's
credit  card  business to the Bank in  November  1994,  the Company and the Bank
agreed to  indemnify  Signet  Bank  (which was  acquired  by First Union Bank on
November 30, 1997) for certain  liabilities  incurred in litigation arising from
that business, which may include liabilities,  if any, incurred in the purported
class action case described below.

         During  1995,  the Company and the Bank became  involved in a purported
class action suit relating to certain collection  practices engaged in by Signet
Bank and,  subsequently,  by the Bank.  The  complaint in this case alleges that
Signet Bank and/or the Bank violated a variety of California  state statutes and
constitutional  and common law duties by filing collection  lawsuits,  obtaining
judgements  and pursuing  garnishment  proceedings  in the Virginia state courts
against defaulted credit card customers who were not residents of Virginia. This
case was filed in the  Superior  Court of  California  in the County of Alameda,
Southern Division, on behalf of a class of California  residents.  The complaint
in this case seeks unspecified statutory damages, compensatory damages, punitive
damages,  restitution,  attorneys'  fees and costs,  a permanent  injunction and
other equitable relief.

         In early 1997, the California  court entered  judgement in favor of the
Bank on all of the plaintiffs' claims. The plaintiffs appealed the ruling to the
California Court of Appeals First Appellate  District Division 4. In early 1999,
the Court of Appeals  affirmed the trial court's  ruling in favor of the Bank on
six  counts,  but  reversed  the  trial  court's  ruling  on two  counts  of the
plaintiffs' complaint. The California Supreme Court rejected the Bank's Petition
for Review of the  remaining two counts and remitted them to the trial court for
further  proceedings.  In August 1999, the trial court denied without  prejudice
plaintiffs'  motion to certify a class on the one remaining common law claim. In
November  1999,  the United  States  Supreme  Court  denied  the Bank's  writ of
certiorari on the remaining two counts,  declining to exercise its discretionary
power to review these issues.

         Subsequently, the Bank moved for summary judgement on the two remaining
counts and for a ruling that a class  cannot be  certified  in this case.  These
motions are pending.

         Because no specific  measure of damages is demanded in the complaint of
the California  case and the trial court entered  judgement in favor of the Bank
before the parties completed any significant  discovery,  an informed assessment
of the  ultimate  outcome of this case  cannot be made at this time.  Management
believes,  however,  that there are  meritorious  defenses  to this  lawsuit and
intends to defend it vigorously.

         The Company is commonly subject to various other pending and threatened
legal actions arising from the conduct of its normal business activities. In the
opinion of management,  the ultimate aggregate liability, if any, arising out of
any pending or threatened  action will not have a material adverse effect on the
consolidated  financial  condition of the Company. At the present time, however,
management is not in a position to determine  whether the  resolution of pending
or threatened litigation will have a material effect on the Company's results of
operations in any future reporting period.

Note G:  Subsequent Events

         On April 27, 2000, the  stockholders of the Company voted to approve an
amendment to the Company's restated certificate of incorporation to increase the
number of  authorized  shares of common stock from 300 million to one billion.

<PAGE>

Item 2.

CAPITAL ONE FINANCIAL CORPORATION
Management's  Discussion and Analysis of Financial Condition and Results of
Operations

Introduction

         Capital One  Financial  Corporation  (the  "Corporation")  is a holding
company  whose  subsidiaries  provide a variety  of  products  and  services  to
consumers  using  its   Information-Based   Strategy   ("IBS").   The  principal
subsidiaries  are  Capital  One Bank (the  "Bank"),  which  offers  credit  card
products,  and Capital One, F.S.B.  (the "Savings Bank"),  which offers consumer
lending products (including credit cards) and deposit products.  The Corporation
and its subsidiaries are collectively  referred to as the "Company." As of March
31,  2000,  the Company had 25.3 million  accounts and $20.3  billion in managed
consumer loans  outstanding  and was one of the largest  providers of MasterCard
and Visa credit cards in the world.  The Company's  profitability is affected by
the net  interest  income and  non-interest  income  earned on  earning  assets,
consumer usage  patterns,  credit  quality,  the level of marketing  expense and
operating efficiency.

Earnings Summary

         Net income for the three months ended March 31, 2000 of $106.7
million, or $.51 per share, compares to net income of $82.4 million, or $.39 per
share, for the same period in 1999.

         The  increase  in net income is  primarily  a result of an  increase in
asset and account  volumes  and rates.  Net  interest  income  increased  $122.4
million,  or 53%, as the net interest margin increased to 12.23% from 10.41% and
average earning assets increased by 30%. The provision for loan losses increased
$51.9 million,  or 70%, as the reported net  charge-off  rate increased 71 basis
points  to  3.94%  from  3.23%  and  average   reported  loans   increased  42%.
Non-interest  income increased $130.4 million,  or 25%, primarily as a result of
the  increase  in the  average  number of  accounts  of 41%.  Marketing  expense
increased $25.9 million,  or 15%, to $201.9 million as the Company  continued to
invest  in  existing  and new  product  opportunities.  Salaries  and  associate
benefits  expense  increased $55.6 million,  or 31%. The $80.2 million,  or 42%,
increase in all other non-interest  expenses as well as the increase in salaries
and associate benefits expense primarily  reflected increased staff and the cost
of  operations  to manage  the growth in the  Company's  accounts  and  products
offered. Each component is discussed in further detail in subsequent sections of
this analysis.

Managed Consumer Loan Portfolio

         The Company  analyzes its financial  performance on a managed  consumer
loan  portfolio  basis.  Managed  consumer  loan data  adds  back the  effect of
off-balance  sheet consumer loans.  The Company also evaluates its interest rate
exposure on a managed portfolio basis.

         The Company's  managed consumer loan portfolio is comprised of reported
and off-balance  sheet loans.  Off-balance sheet loans are those which have been
securitized and accounted for as sales in accordance with Statement of Financial
Accounting  Standards ("SFAS") No. 125,  "Accounting for Transfers and Servicing
of Financial Assets and  Extinguishments  of Liabilities"  ("SFAS 125"), and are
not assets of the Company.  Therefore,  those loans are not shown on the balance
sheet.

<PAGE>

         Table 1 summarizes the Company's managed consumer loan portfolio.

- - ----------------------------------------------------------------------
               TABLE 1 - MANAGED CONSUMER LOAN PORTFOLIO
- - ----------------------------------------------------------------------
                                                Three Months Ended
                                                    March 31
- - ----------------------------------------   ---------------------------
(in thousands)                                 2000           1999
- - ----------------------------------------   ------------   ------------

Period-End Balances:
Reported consumer loans                    $  9,449,498   $  7,245,847
Off-balance sheet consumer loans             10,849,992     10,198,391
- - ----------------------------------------   ------------   ------------
Total managed consumer loan portfolio      $ 20,299,490   $ 17,444,238
- - ----------------------------------------   ------------   ------------

Average Balances:
Reported consumer loans                    $  9,704,933   $  6,831,724
Off-balance sheet consumer loans             10,476,440     10,603,806
- - ----------------------------------------   ------------   ------------
Total managed consumer loan portfolio      $ 20,181,373   $ 17,435,530
- - ----------------------------------------   ------------   ------------

         Since  1990,  the  Company  has  actively   engaged  in  consumer  loan
securitization transactions. Securitization involves the transfer by the Company
of a  pool  of  loan  receivables  to an  entity  created  for  securitizations,
generally a trust or other special  purpose  entity ("the  trusts").  The credit
quality of the receivables is supported by credit enhancements,  which may be in
various  forms  including  a letter of credit,  a cash  collateral  guaranty  or
account, or a subordinated interest in the receivables in the pool. Certificates
representing  undivided  ownership  interests in the receivables are sold to the
public  through an  underwritten  offering  or to private  investors  in private
placement  transactions.  The Company  receives  the  proceeds of the sale.  The
Company  retains an interest in the trusts  ("seller's  interest")  equal to the
amount of the  receivables  transferred  to the trust in excess of the principal
balance of the certificates.  The Company's interest in the trusts varies as the
amount of the excess  receivables in the trusts fluctuates as the accountholders
make  principal  payments  and incur new charges on the selected  accounts.  The
securitization  generally results in the removal of the receivables,  other than
the seller's  interest,  from the  Company's  balance  sheet for  financial  and
regulatory accounting purposes.

         The  Company's  relationship  with its customers is not affected by the
securitization.  The Company  acts as a servicing  agent and  receives a fee for
doing so.

         Collections  received  from  securitized  receivables  are  used to pay
interest to  certificateholders,  servicing and other fees, and are available to
absorb the  investors'  share of credit losses.  Amounts  collected in excess of
that needed to pay the above  amounts are remitted to the Company,  as described
in Servicing and Securitizations Income.

         Certificateholders   in  the  Company's   securitization   program  are
generally entitled to receive principal payments either through monthly payments
during an amortization  period or in one lump sum after an accumulation  period.
Amortization  may  begin  sooner  in  certain  circumstances,  including  if the
annualized portfolio yield (consisting,  generally,  of interest and fees) for a
three-month  period  drops  below the sum of the  certificate  rate  payable  to
investors, loan servicing fees and net credit losses during the period.

<PAGE>

         Prior to the commencement of the  amortization or accumulation  period,
all principal payments received on the trusts' receivables are reinvested in new
receivables  to  maintain  the  principal  balance of  certificates.  During the
amortization  period,  the investors' share of principal payments is paid to the
certificateholders  until they are paid in full. During the accumulation period,
the  investors'  share of  principal  payments is paid into a principal  funding
account  designed to accumulate  amounts so that the certificates can be paid in
full on the expected final payment date.

         Table 2 indicates  the impact of the consumer loan  securitizations  on
average  earning  assets,  net  interest  margin and loan yield for the  periods
presented. The Company intends to continue to securitize consumer loans.

- - -----------------------------------------------------------------------------
                     TABLE 2 - OPERATING DATA AND RATIOS
- - -----------------------------------------------------------------------------
                                                     Three Months Ended
                                                         March 31
- - ----------------------------------------   ----------------------------------
 (dollars in thousands)                          2000              1999
- - ----------------------------------------   ---------------    ---------------

Reported:
 Average earning assets                    $   11,561,128     $    8,878,408
 Net interest margin(1)                             12.23%             10.41%
 Loan yield                                         20.15              19.03
- - ----------------------------------------   ---------------    ---------------

Managed:
 Average earning assets                    $   22,037,568     $   19,482,214
 Net interest margin(1)                             11.23%             10.55%
 Loan yield                                         18.06              17.11
- - ----------------------------------------   ---------------    ---------------

(1)  Net  interest  margin is equal to net  interest  income  divided by average
     earning assets.

Risk Adjusted Revenue and Margin

         The  Company's  products are designed  with the objective of maximizing
revenue for the level of risk  undertaken.  Management  believes that comparable
measures for external  analysis are the risk adjusted  revenue and risk adjusted
margin of the  managed  portfolio.  Risk  adjusted  revenue  is  defined  as net
interest  income and  non-interest  income less net  charge-offs.  Risk adjusted
margin measures risk adjusted revenue as a percentage of average earning assets.
It considers not only the loan yield and net interest  margin,  but also the fee
income   associated   with  these  products.   By  deducting  net   charge-offs,
consideration is given to the risk inherent in these differing products.

         The Company markets its card products to specifically targeted consumer
populations. The terms of each card product are actively managed in an effort to
maximize  return  at the  consumer  level,  reflecting  the  risk  and  expected
performance of the account.  For example,  card product terms typically  include
the ability to reprice  individual  accounts  upwards or downwards  based on the
consumer's  performance.  In addition,  since 1998, the Company has aggressively
marketed low non-introductory  rate cards to consumers with the best established
credit  profiles to take advantage of the favorable risk return  characteristics
of this consumer type.  Industry  competitors  have  continuously  solicited the
Company's  customers with similar interest rate strategies.  Management believes
the  competition has put, and will continue to put,  additional  pressure on the
Company's pricing strategies.

<PAGE>

         By applying its IBS and in response to dynamic  competitive  pressures,
the Company also targets a significant  amount of its marketing expense to other
credit card product  opportunities.  Examples of such products  include  secured
cards and other  customized  card  products  including  affinity and  co-branded
cards,  student  cards and other  cards  targeted  to certain  markets  that are
underserved  by  the  Company's  competitors.  These  products  do  not  have  a
significant,  immediate  impact on managed loan balances;  rather they typically
consist of lower credit limit  accounts and balances  that build over time.  The
terms of these  customized card products tend to include annual  membership fees
and higher annual  finance charge rates.  The profile of the consumers  targeted
for these  products,  in some cases,  may also tend to result in higher  account
delinquency  rates and  consequently  higher  past-due and  overlimit  fees as a
percentage of loan receivables  outstanding than the low  non-introductory  rate
products.

         Table 3 provides  income  statement  data and ratios for the  Company's
managed  consumer loan  portfolio.  The causes of increases and decreases in the
various  components of risk adjusted  revenue are discussed in further detail in
subsequent sections of this analysis.

- - ---------------------------------------------------------------------------
                     TABLE 3 - MANAGED RISK ADJUSTED REVENUE
- - ---------------------------------------------------------------------------
                                                  Three Months Ended
                                                       March 31
- - ---------------------------------------    --------------------------------
(dollars in thousands)                          2000               1999
- - ---------------------------------------    -------------      -------------

Managed Income Statement:
Net interest income                        $    618,854       $    513,938
Non-interest income                             489,297            357,647
Net charge-offs                                (195,276)          (171,129)
- - ---------------------------------------    -------------      -------------
   Risk adjusted revenue                   $    912,875       $    700,456
- - ---------------------------------------    -------------      -------------

Ratios:(1)
Net interest margin                               11.23%             10.55%
Non-interest income                                8.88               7.34
Net charge-offs                                   (3.54)             (3.51)
- - ---------------------------------------    -------------      -------------
   Risk adjusted margin                           16.57%             14.38%
- - ---------------------------------------    -------------      -------------

(1)  As a percentage of average managed earning assets.


Net Interest Income

         Net  interest  income is  interest  and  past-due  fees earned from the
Company's  consumer  loans and securities  less interest  expense on borrowings,
which include  interest-bearing  deposits,  other borrowings and borrowings from
senior notes.

         Reported net interest  income for the three months ended March 31, 2000
was $353.5 million,  compared to $231.1 million for the same period in the prior
year,  representing an increase of $122.4  million,  or 53%. Net interest income
increased  as a result of an  increase of 182 basis  points in the net  interest
margin, as well as a 30% increase in average earning assets for the three months
ended March 31,  2000,  versus the same  period in the prior year.  The yield on
earning  assets  increased 192 basis points to 17.83% for the three months ended
March 31, 2000,  from 15.91% for the same period in the prior year. The increase
was primarily  attributable  to the increase of 112 basis points in the yield on
consumer loans,  along with a higher  proportion of average  consumer loans as a
percentage of average earning assets as compared to the same period in the prior
year.

         Managed net interest income increased  $104.9 million,  or 20%, for the
three months ended March 31, 2000, compared to the same period in the prior year
as managed  average  earning  assets  increased 13% and the managed net interest
margin increased 68 basis points to 11.23%. The increase in managed net interest
margin principally  reflects an increase in the amount of average consumer loans
as a percentage  of average  earning  assets,  slightly  offset by the increased
volume and rates of the Company's retail deposits program.

<PAGE>

         Table 4  provides  average  balance  sheet  data,  an  analysis  of net
interest  income,  net  interest  spread  (the  difference  between the yield on
earning assets and the cost of  interest-bearing  liabilities)  and net interest
margin for the three months ended March 31, 2000 and 1999.
<TABLE>
<CAPTION>

- - --------------------------------------------------------------------------------------------------------------------------
                          Table 4 - STATEMENTS OF AVERAGE BALANCES, INCOME AND EXPENSE, YIELDS AND RATES
- - --------------------------------------------------------------------------------------------------------------------------
                                                                Three Months Ended March 31
- - ------------------------------------- ------------------------------------------------------------------------------------
                                                       2000                                    1999
- - ----------------------------------    --------------------------------------- --------------------------------------------
                                         Average        Income/          Yield/     Average        Income/       Yield/
(dollars in thousands)                   Balance        Expense           Rate      Balance        Expense        Rate
- - ----------------------------------    -------------   -------------   ---------   -------------  -----------   ---------
<S>                                   <C>             <C>                <C>      <C>               <C>           <C>
Assets:
Earning assets
   Consumer loans(1)                  $  9,704,933    $     488,937      20.15%   $  6,831,724      $325,067      19.03%
   Securities available for sale         1,681,537           24,734       5.88       1,876,636        26,222       5.59
   Other                                   174,658            1,776       4.07         170,048         1,782       4.19
- - ----------------------------------    ------------    -------------   ---------   ------------   -----------   ---------
Total earning assets                    11,561,128    $     515,447      17.83%      8,878,408      $353,071      15.91%
Cash and due from banks                     91,068                                      11,055
Allowance for loan losses                 (347,000)                                   (239,333)
Premises and equipment, net                496,600                                     273,416
Other                                    1,237,114                                   1,227,854
- - ----------------------------------    ------------    -------------   ---------   ------------   -----------   ---------
  Total assets                         $13,038,910                                $ 10,151,400
- - ----------------------------------    ------------    -------------   ---------   ------------   -----------   ---------
Liabilities and
   Stockholders' Equity:
Interest-bearing liabilities
   Deposits                           $  3,894,250    $      52,120       5.35%   $  2,101,086      $ 23,942       4.56%
   Other borrowings                      2,504,724           41,454       6.62       1,777,980        25,552       5.75
   Senior and deposit notes              4,019,484           68,376       6.80       4,189,839        72,495       6.92
- - ----------------------------------    ------------    -------------   ---------   ------------   -----------   ---------
Total interest-bearing liabilities      10,418,458    $     161,950       6.22%      8,068,905      $121,989       6.05%
Other                                    1,053,551                                     780,966
- - ----------------------------------    ------------    -------------   ---------   ------------   -----------   ---------
   Total liabilities                    11,472,009                                   8,849,871
Stockholders' equity                     1,566,901                                   1,301,529
- - ----------------------------------    ------------    -------------   ---------   ------------   -----------   ---------
   Total liabilities and
      stockholders' equity             $13,038,910                                $ 10,151,400
- - ----------------------------------    ------------    -------------   ---------   ------------   -----------   ---------
Net interest spread                                                      11.61%                                    9.86%
- - ----------------------------------    ------------    -------------   ---------   ------------   -----------   ---------
Interest income to
   average earning assets                                                17.83%                                   15.91%
Interest expense to
   average earning assets                                                 5.60                                     5.50
- - ----------------------------------    ------------    -------------   ---------   ------------   -----------   ---------
Net interest margin                                                      12.23%                                   10.41%
- - ----------------------------------    ------------    -------------   ---------   ------------   -----------   ---------
</TABLE>

(1)  Interest income includes  past-due fees on loans of approximately  $162,775
     and  $107,148  for  the  three  months  ended  March  31,  2000  and  1999,
     respectively.

<PAGE>

 Interest Variance Analysis

         Net interest income is affected by changes in the average interest rate
earned on earning assets and the average interest rate paid on  interest-bearing
liabilities.  In  addition,  net  interest  income is affected by changes in the
volume of earning assets and  interest-bearing  liabilities.  Table 5 sets forth
the dollar amount of the increases  (decreases) in interest  income and interest
expense   resulting   from   changes  in  the  volume  of  earning   assets  and
interest-bearing liabilities and from changes in yields and rates.

- - --------------------------------------------------------------------------------
                      TABLE 5 - INTEREST VARIANCE ANALYSIS
- - --------------------------------------------------------------------------------
                                              Three Months Ended
                                            March 31, 2000 vs. 1999
- - ------------------------------------------------------------------------------
                                    Increase            Change due to(1)
(in thousands)                     (Decrease)       Volume        Yield/Rate
- - -----------------------------      ----------      ---------      ----------

Interest Income:
Consumer loans                     $163,870        $143,767       $   20,103
Securities available for sale        (1,488)         (8,323)           6,835
Other                                    (6)            199             (205)
- - -----------------------------      --------        --------       ----------
Total interest income               162,376         115,910           46,466

Interest Expense:
Deposits                             28,178          23,394            4,784
Other borrowings                     15,902          11,599            4,303
Senior and deposit notes             (4,119)         (2,912)          (1,207)
- - -----------------------------      --------        --------       ----------
Total interest expense               39,961          36,434            3,527
- - -----------------------------      --------        --------       ----------
Net interest income(1)             $122,415        $ 77,556       $   44,859
- - -----------------------------      --------        --------       ----------

(1) The change in interest due to both volume and yield/rates has been allocated
    in  proportion to the  relationship  of the absolute  dollar  amounts of the
    change  in  each.   The  changes  in  income  and  expense  are   calculated
    independently  for each line in the  table.  The  totals  for the volume and
    yield/rate columns are not the sum of the individual lines.

Servicing and Securitizations Income

         Servicing and securitizations  income represents servicing fees, excess
spread and other  fees  relating  to  consumer  loan  receivables  sold  through
securitization transactions,  as well as gains and losses recognized as a result
of  the  securitization  transactions.   Servicing  and  securitizations  income
decreased  $1.2  million to $270.8  million for the three months ended March 31,
2000,  from $272.0 million for the same period in the prior year.  This decrease
was primarily due to the slight decrease in average  off-balance  sheet consumer
loans.

         In accordance with SFAS 125, the Company records gains or losses on the
securitizations  of consumer loan  receivables  on the date of sale based on the
estimated fair value of assets sold and retained and liabilities incurred in the
sale.  Gains  represent  the present  value of  estimated  excess cash flows the
Company has retained over the estimated  outstanding  period of the  receivables
and are included in servicing and securitizations  income. This excess cash flow
essentially  represents  an "interest  only"  ("I/O")  strip,  consisting of the
excess of finance  charges and past-due  fees over the sum of the return paid to
certificateholders,  estimated  contractual  servicing  fees and credit  losses.
However,  exposure to credit losses on the  securitized  loans is  contractually
limited to these cash flows.

         Certain  estimates  inherent in the  determination of the fair value of
the I/O strip are influenced by factors outside the Company's control,  and as a
result,  such  estimates  could  materially  change in the near term. Any future
gains that will be recognized  in accordance  with SFAS 125 will be dependent on
the timing and amount of future  securitizations.  The Company will continuously
assess  the  performance  of new and  existing  securitization  transactions  as
estimates of future cash flows change.

<PAGE>

Other Non-Interest Income

         Interchange  income  increased to $43.1 million,  or 43%, for the three
months  ended March 31, 2000,  compared to $30.2  million for the same period in
the prior year.  This increase is primarily  attributable to new account growth.
Service  charges and other fees  increased  to $341.2  million,  or 53%, for the
three  months  ended March 31,  2000,  compared  to $222.5  million for the same
period in the prior  year.  This  increase  was due to the  increase  in average
accounts of 41% for the three months ended March 31, 2000,  compared to the same
period  in the  prior  year,  increased  fee-generating  customer  behavior  and
increased ancillary product sales through the use of IBS.

Non-Interest Expense

         Non-interest  expense  for the three  months  ended  March 31, 2000 was
$709.9 million,  an increase of $161.7 million,  or 29%, over $548.3 million for
the same period in the prior year.  Contributing to the increase in non-interest
expense was marketing  expense which increased $25.9 million,  or 15%, to $201.9
million for the three months ended March 31, 2000,  from $176.1  million for the
same period in the prior year as the Company  continued to invest in new product
opportunities.  Salaries and associate benefits expense increased $55.6 million,
or 31%, for the three months ended March 31, 2000,  from $179.2  million for the
same period in the prior year. All other  non-interest  expenses increased $80.2
million,  or 42%, to $273.1  million for the three  months ended March 31, 2000,
from  $193.0  million  for the same  period in the  prior  year.  The  Company's
continued  expansion  into new product  and  geographic  markets  resulted in an
increase in staff and other  operational  costs  associated  with the  Company's
growth and was  necessary to support the 41%  increase in the average  number of
accounts.

Income Taxes

         The Company's  income tax rate was 38% for the three months ended March
31, 2000 and 1999 and includes both state and federal income tax components.

Asset Quality

         The asset quality of a portfolio is generally a function of the initial
underwriting  criteria used,  seasoning of the accounts,  levels of competition,
account management activities and demographic concentration,  as well as general
economic  conditions.  The seasoning of the accounts is also an important factor
as accounts tend to exhibit a rising trend of  delinquency  and credit losses as
they season.

<PAGE>

Delinquencies

         Table 6 shows the Company's  consumer loan  delinquency  trends for the
periods  presented on a reported  and managed  basis.  The entire  balance of an
account is  contractually  delinquent if the minimum  payment is not received by
the  payment  due  date.  Delinquencies  not only have the  potential  to impact
earnings  if the  account  charges  off,  they  also are  costly in terms of the
personnel and other resources dedicated to resolving the delinquencies.
<TABLE>
<CAPTION>
- - ----------------------------------------------------------------------------------------------
                              TABLE 6 - DELINQUENCIES
- - ----------------------------------------------------------------------------------------------
                                                           March 31
- - --------------------------   -----------------------------------------------------------------
                                           2000                                1999
- - --------------------------   -------------------------------   -------------------------------
                                                    % of                             % of
(dollars in thousands)           Loans          Total Loans          Loans        Total Loans
- - --------------------------   --------------   --------------   --------------   --------------
<S>                          <C>                  <C>          <C>                  <C>
Reported:
Loans outstanding            $    9,449,498       100.00%      $    7,245,847       100.00%
Loans delinquent:
 30-59 days                         218,967         2.32              152,503         2.10
 60-89 days                         148,925         1.57               80,479         1.11
 90 or more days                    247,463         2.62              119,363         1.65
- - --------------------------   --------------   --------------   --------------   --------------
Total                        $      615,355         6.51%      $      352,345         4.86%
- - --------------------------   --------------   --------------   --------------   --------------

Managed:
Loans outstanding            $   20,299,490       100.00%      $   17,444,238       100.00%
Loans delinquent:
 30-59 days                         377,320         1.86              325,762         1.87
 60-89 days                         250,595         1.24              176,479         1.01
 90 or more days                    438,929         2.16              292,564         1.68
- - --------------------------   --------------   --------------   --------------   --------------
Total                        $    1,066,844         5.26%      $      794,805         4.56%
- - --------------------------   --------------   --------------   --------------   --------------
</TABLE>

         The  30-plus  day  delinquency  rate  for the  reported  consumer  loan
portfolio  was 6.51% as of March 31, 2000,  up 165 basis points from 4.86% as of
March 31, 1999,  and up 59 basis points from 5.92% as of December 31, 1999.  The
30-plus day delinquency  rate for the managed  consumer loan portfolio was 5.26%
as of March 31, 2000,  up 70 basis points from 4.56% as of March 31, 1999 and up
3 basis points from 5.23% as of December 31, 1999. Both the reported and managed
consumer  loan  delinquency  rate  increases as of March 31,  2000,  principally
reflected more seasoned accounts.

<PAGE>

Net Charge-Offs

         Net  charge-offs  include  the  principal  amount of losses  (excluding
accrued and unpaid finance  charges,  fees and fraud losses) less current period
recoveries.  Table  7 shows  the  Company's  net  charge-offs  for  the  periods
presented on a reported and managed basis.
<TABLE>
<CAPTION>
- - ------------------------------------------------------------------------------------------------
                                 TABLE 7 - NET CHARGE-OFFS
- - ------------------------------------------------------------------------------------------------
                                                                          Three Months Ended
                                                                              March 31
- - ------------------------------------------------------------------------------------------------
(dollars in thousands)                                              2000                1999
- - ------------------------------------------------------------    -------------      -------------
<S>                                                             <C>                <C>
Reported:
Average loans outstanding                                       $  9,704,933       $  6,831,724
Net charge-offs                                                       95,669             55,250
Net charge-offs as a percentage of average loans outstanding            3.94%              3.23%
- - ------------------------------------------------------------    -------------      -------------

Managed:
Average loans outstanding                                       $ 20,181,373       $ 17,435,530
Net charge-offs                                                      195,276            171,129
Net charge-offs as a percentage of average loans outstanding            3.87%              3.93%
- - ------------------------------------------------------------    -------------      -------------
</TABLE>

         Net charge-offs of managed loans increased $24.1 million, or 14%, while
average  managed  consumer  loans grew 16% for the three  months ended March 31,
2000,  from the same period in the prior year.  For the three months ended March
31, 2000,  the  Company's  managed net  charge-offs  as a percentage  of average
managed  loans were  3.87%,  compared  to 3.93% for the same period in the prior
year.  The  increase  in the  reported  net  charge-off  rate was the  result of
variations in the mix of the reported consumer loan portfolio.

Provision and Allowance for Loan Losses

         The allowance for loan losses is maintained at the amount  estimated to
be sufficient to absorb  probable  future losses,  net of recoveries  (including
recovery of collateral),  inherent in the existing reported loan portfolio.  The
provision  for loan  losses is the  periodic  cost of  maintaining  an  adequate
allowance. Management believes that the allowance for loan losses is adequate to
cover  anticipated  losses in the reported  homogeneous  consumer loan portfolio
under current  conditions.  There can be no assurance as to future credit losses
that may be incurred in connection  with the Company's  consumer loan portfolio,
nor can  there  be any  assurance  that the loan  loss  allowance  that has been
established  by the Company  will be  sufficient  to absorb  such future  credit
losses.  The allowance is a general allowance  applicable to the entire reported
homogeneous  consumer loan  portfolio,  including  the  Company's  international
portfolio which to date has performed with relatively lower loss and delinquency
rates  than  the  overall  portfolio.  The  amount  of  allowance  necessary  is
determined  primarily  based on a migration  analysis of delinquent  and current
accounts.  In  evaluating  the  sufficiency  of the  allowance  for loan losses,
management also takes into consideration the following factors: recent trends in
delinquencies  and  charge-offs  including  bankrupt,   deceased  and  recovered
amounts; historical trends in loan volume; forecasting uncertainties and size of
credit  risks;  the  degree  of risk  inherent  in the  composition  of the loan
portfolio; economic conditions; credit evaluations and underwriting policies.

<PAGE>

         Table 8 sets forth the  activity in the  allowance  for loan losses for
the  periods   indicated.   See  "Asset  Quality,"   "Delinquencies"   and  "Net
Charge-Offs" for a more complete analysis of asset quality.

- - ----------------------------------------------------------------------------
                 TABLE 8 - SUMMARY OF ALLOWANCE FOR LOAN LOSSES
- - ----------------------------------------------------------------------------
                                                        Three Months Ended
                                                            March 31
- - ------------------------------------------------    ----------    ----------
(dollars in thousands)                                 2000          1999
- - ------------------------------------------------    ----------    ----------

Balance at beginning of period                      $ 342,000     $ 231,000
Provision for loan losses                             126,525        74,586
Other                                                    (856)          664
Charge-offs                                          (147,654)      (80,395)
Recoveries                                             51,985        25,145
- - ------------------------------------------------    ----------    ----------
Net charge-offs                                       (95,669)      (55,250)
- - ------------------------------------------------    ----------    ----------
Balance at end of period                            $ 372,000     $ 251,000
- - ------------------------------------------------    ----------    ----------
Allowance for loan losses to loans at period-end         3.94%         3.46%
- - ------------------------------------------------    ----------    ----------

         For the three  months  ended March 31,  2000,  the  provision  for loan
losses  increased to $126.5  million,  or 70%, as the reported  charge-off  rate
increased to 3.94% from 3.23% for the  comparable  period in the prior year. The
allowance for loan losses as a percentage of reported  consumer loans  increased
to 3.94% as of March 31, 2000,  from 3.46% as of March 31,  1999.  For the three
months ended March 31, 2000, the Company increased the allowance for loan losses
by $30.0  million  primarily  due to the growth in reported  loans and increased
delinquencies.

Funding

         The Company has established  access to a wide range of domestic funding
alternatives,  in addition to  securitization of its consumer loans. The Company
primarily issues senior unsecured debt of the Bank through its $8.0 billion bank
note program,  of which $3.3 billion was  outstanding as of March 31, 2000, with
original terms of one to ten years.

         Internationally,  the Company has funding programs designed for foreign
investors or to raise funds in foreign currencies.  The Company has accessed the
international  securitization  market  for a number  of years  with both US$ and
foreign  denominated  transactions.  Both of the Company's  committed  revolving
credit  facilities  offer  foreign  currency  funding  options.   The  Bank  has
established  a $1.0  billion  Euro Medium Term Note  program that is targeted to
non-U.S.  investors.  The  Company  funds  its  foreign  assets by  directly  or
synthetically  borrowing or  securitizing  in the local currency to mitigate the
financial statement effect of currency translation.

         The Company has  significantly  expanded its retail  deposit  gathering
efforts through both direct and broker marketing channels.  The Company uses its
IBS  capabilities  to test and  market a variety of retail  deposit  origination
strategies,  including the Internet,  as well as to develop  customized  account
management  programs.  As of March 31,  2000,  the Company  had $4.1  billion in
interest-bearing deposits, with maturities up to ten years.

<PAGE>

         Table  9  shows  the   maturities   of   certificates   of  deposit  in
denominations  of $100,000 or greater (large  denomination  CDs) as of March 31,
2000.

- - ----------------------------------------------------------------------------
    TABLE 9 - MATURITIES OF LARGE DENOMINATION CERTIFICATES-$100,000 OR MORE
- - ----------------------------------------------------------------------------
                                            March 31, 2000
- - ---------------------------------------------------------------
(dollars in thousands)               Balance            Percent
- - ------------------------------    ------------         --------

Three months or less              $    240,319           19.79%
Over 3 through 6 months                198,780           16.37
Over 6 through 12 months               172,052           14.16
Over 12 months through 5 years         603,368           49.68
- - -----------------------------     ------------         --------
Total                             $  1,214,519          100.00%
- - ------------------------------    ------------         --------

         The Company's other  borrowings  portfolio  consists of $1.2 billion in
borrowings  maturing  within one year and $782.4 million in borrowings  maturing
after one year.

         Table  10  shows  the  Company's  unsecured  funding  availability  and
outstandings as of March 31, 2000.
<TABLE>
<CAPTION>
- - ----------------------------------------------------------------------------------------------------------------
                                                                    TABLE 10 - FUNDING AVAILABILITY
- - ----------------------------------------------------------------------------------------------------------------
                                                                          March 31, 2000
- - -------------------------------------------        ------------  ---------------  --------------  --------------
                                                    Effective/                                        Final
(dollars or dollar equivalents in millions)         Issue Date   Availability(1)    Outstanding     Maturity(4)
- - -------------------------------------------        ------------  ---------------  --------------  --------------
<S>                                                     <C>           <C>             <C>                <C>
Domestic revolving credit facility                      5/99          $1,200                             5/03
UK/Canada revolving credit facility                     8/97             350                             8/00
Senior bank note program(2)                             4/97           8,000          $3,265             -
Non-U.S. bank note program                             10/97           1,000               5             -
Corporation Shelf Registration                          7/98           1,550             549             -
Capital securities(3)                                   1/97             100              98             2/27
- - ----------------------------------------------------------------------------------------------------------------
</TABLE>

(1)  All  funding  sources  are  revolving  except  for  the  Corporation  Shelf
     Registration  and the  floating  rate junior  subordinated  capital  income
     securities.  Funding availability under the credit facilities is subject to
     compliance with certain representations,  warranties and covenants. Funding
     availability under all other sources is subject to market conditions.
(2)  Includes  availability  to issue up to $200  million of  subordinated  bank
     notes, none outstanding as of March 31, 2000.
(3)  Qualifies  as Tier 1 capital at the  Corporation  and Tier 2 capital at the
     Bank.
(4)  Maturity date refers to the date the facility terminates, where applicable.

         In May 1999, the Company entered into a four-year, $1,200,000 unsecured
revolving  credit  arrangement (the "Credit  Facility").  The Credit Facility is
comprised of two tranches:  a $810,000 Tranche A facility  available to the Bank
and the Savings  Bank,  including an option for up to $250,000 in  multicurrency
availability,  and a $390,000  Tranche B facility  available to the Corporation,
the Bank and the  Savings  Bank,  including  an  option  for up to  $150,000  in
multicurrency  availability.  Each tranche under the facility is structured as a
four-year  commitment  and is  available  for general  corporate  purposes.  All
borrowings  under the Credit  Facility are based on varying terms of LIBOR.  The
Bank has irrevocably  undertaken to honor any demand by the lenders to repay any
borrowings which are due and payable by the Savings Bank but have not been paid.
Any borrowings  under the Credit Facility will mature on May 24, 2003;  however,
the final maturity of each tranche may be extended for three additional one-year
periods with the lenders' consent.

         The  UK/Canada  revolving  credit  facility  is  used  to  finance  the
Company's  expansion in the United Kingdom and Canada. The facility is comprised
of two  tranches:  a Tranche A facility  in the amount of  (pound)156.5  million
($249.8 million  equivalent based on the exchange rate at closing) and a Tranche
B facility in the amount of C$139.6 million ($100.2 million  equivalent based on
the  exchange  rate at  closing).  An amount of  (pound)34.6  million  or C$76.9
million ($55.2 million equivalent based on the exchange rates at closing) may be
transferred  between  the  Tranche  A  facility  and  the  Tranche  B  facility,
respectively,  upon the request of the Company.  The  Corporation  serves as the
guarantor  of  all  borrowings  under  the  UK/Canada  revolving  facility.  The
commitment  terminates on August 29, 2000;  however,  it may be extended for two
additional one-year periods.

         The Corporation has three shelf registration statements under which the
Corporation from time to time may offer and sell (i) senior or subordinated debt
securities,  consisting of debentures,  notes and/or other unsecured  evidences,
(ii)  preferred  stock,  which may be issued  in the form of  depository  shares
evidenced  by  depository  receipts  and  (iii)  common  stock.  The  amount  of
securities  registered is limited to a $1.6 billion  aggregate  public  offering
price or its equivalent  (based on the  applicable  exchange rate at the time of
sale) in one or more foreign currencies,  currency units or composite currencies
as shall be designated by the  Corporation.  At March 31, 2000, the  Corporation
had existing unsecured senior debt outstanding under the shelf  registrations of
$550 million  including $125 million  maturing in 2003, $225 million maturing in
2006, and $200 million maturing in 2008.

Liquidity

         Liquidity  refers to the Company's  ability to meet its cash needs. The
Company meets its cash requirements by securitizing  assets,  gathering deposits
and through issuing debt. As discussed in "Managed  Consumer Loan  Portfolio," a
significant  source of liquidity for the Company has been the  securitization of
consumer loans. Maturity terms of the existing securitizations vary from 2000 to
2008 and typically have accumulation periods during which principal payments are
aggregated  to  make  payments  to  investors.  As  payments  on the  loans  are
accumulated  and are no longer  reinvested in new loans,  the Company's  funding
requirements for such new loans increase accordingly.  The occurrence of certain
events  may cause the  securitization  transactions  to  amortize  earlier  than
scheduled, which would accelerate the need for funding.

         As such loans amortize or are otherwise  paid, the Company  believes it
can  securitize  consumer  loans,  purchase  federal funds and  establish  other
funding sources to fund the amortization or other payment of the securitizations
in the future, although no assurance can be given to that effect.  Additionally,
the Company  maintains  a  portfolio  of  high-quality  securities  such as U.S.
Treasuries   and  other   U.S.   government   obligations,   commercial   paper,
interest-bearing  deposits  with  other  banks,  federal  funds and  other  cash
equivalents in order to provide adequate  liquidity and to meet its ongoing cash
needs. As of March 31, 2000, the Company held $1.6 billion in such securities.

Capital Adequacy

         The  Bank  and  the  Savings  Bank  are  subject  to  capital  adequacy
guidelines  adopted by the Federal Reserve Board (the "Federal Reserve") and the
Office of Thrift  Supervision  (the  "OTS")  (collectively,  the  "regulators"),
respectively.  The capital adequacy guidelines and the regulatory  framework for
prompt  corrective  action  require  the Bank and the  Savings  Bank to maintain
specific  capital  levels  based upon  quantitative  measures  of their  assets,
liabilities and off-balance sheet items.

         The most recent notifications  received from the regulators categorized
the  Bank and the  Savings  Bank as  "well-capitalized."  To be  categorized  as
"well-capitalized,"  the Bank and the Savings Bank must maintain minimum capital
ratios as set forth in Table 11. As of March 31, 2000,  there are no  conditions
or events since the notifications  discussed above that management believes have
changed either the Bank or the Savings Bank's capital category.

<PAGE>
<TABLE>
<CAPTION>
- - ---------------------------------------------------------------------------------------------------------
                      TABLE 11 - REGULATORY CAPITAL RATIOS
- - ---------------------------------------------------------------------------------------------------------
                                                                         To Be "Well-Capitalized" Under
                                                 Minimum for Capital        Prompt Corrective Action
                                 Ratios           Adequacy Purposes                Provisions
- - ------------------------------------------- --------------------------- ---------------------------------
<S>                              <C>                    <C>                          <C>
March 31, 2000
Capital One Bank
 Tier 1 Capital                  11.36%                 4.00%                        6.00%
 Total Capital                   13.94                  8.00                        10.00
 Tier 1 Leverage                 10.71                  4.00                         5.00

Capital One, F.S.B.(1)
 Tier 1 Capital                  10.66%                 4.00%                        6.00%
 Total Capital                   12.28                  8.00                        10.00
 Tier 1 Leverage                  8.61                  4.00                         5.00
- - ------------------------------------------- --------------------------- ---------------------------------

March 31, 1999
Capital One Bank
 Tier 1 Capital                  10.30%                 4.00%                        6.00%
 Total Capital                   13.03                  8.00                        10.00
 Tier 1 Leverage                 10.18                  4.00                         5.00

Capital One, F.S.B.(1)
 Tier 1 Capital                   9.75%                 4.00%                        6.00%
 Total Capital                   12.00                 12.00                        10.00
 Tier 1 Leverage                  9.75                  8.00                         5.00
- - ------------------------------------------- --------------------------- ---------------------------------
</TABLE>

(1) Before June 30, 1999,  the Savings Bank was subject to capital  requirements
    that exceed minimum capital adequacy requirements, including the requirement
    to maintain a minimum Tier 1  Leverage/Core  Capital ratio of 8% and a Total
    Capital ratio of 12%.

         During 1996, the Bank received  regulatory  approval and  established a
branch office in the United  Kingdom.  In  connection  with such  approval,  the
Company committed to the Federal Reserve that, for so long as the Bank maintains
a branch in the United  Kingdom,  the  Company  will  maintain a minimum  Tier 1
Leverage  ratio of 3.0%.  As of March 31, 2000,  the  Company's  Tier 1 Leverage
ratio was 12.42%.

         Additionally,  certain  regulatory  restrictions  exist which limit the
ability of the Bank and the Savings Bank to transfer  funds to the  Corporation.
As of March 31,  2000,  retained  earnings of the Bank and the  savings  bank of
$293.0 million and $101.4 million,  respectively,  were available for payment of
dividends to the Corporation, without prior approval by the regulators.

Off-Balance Sheet Risk

         The Company is subject to  off-balance  sheet risk in the normal course
of business through  commitments to extend credit,  securitization  transactions
and off-balance  sheet financial  instruments.  The Company enters into interest
rate swap  agreements  in the  management  of its interest  rate  exposure.  The
Company  also  enters into  forward  foreign  currency  exchange  contracts  and
currency swaps to reduce its sensitivity to changing foreign  currency  exchange
rates. These off-balance sheet financial instruments involve elements of credit,
interest  rate or foreign  currency  exchange  rate risk in excess of the amount
recognized on the balance sheet. These instruments also present the Company with
certain credit, market, legal and operational risks. The Company has established
credit policies for off-balance sheet instruments as it has for on-balance sheet
instruments.

Interest Rate Sensitivity

         Interest  rate  sensitivity  refers to the change in earnings  that may
result from changes in the level of interest  rates.  To the extent that managed
interest income and expense do not respond equally to changes in interest rates,
or that all rates do not  change  uniformly,  earnings  could be  affected.  The
Company's  managed net  interest  income is  affected  by changes in  short-term
interest rates, primarily the London InterBank Offering Rate, as a result of its
issuance of  interest-bearing  deposits,  variable  rate loans and variable rate
securitizations. The Company manages and mitigates its interest rate sensitivity
through several  techniques  that include,  but are not limited to, changing the
maturity, repricing and distribution of assets and liabilities and entering into
interest rate swaps.

         The Company measures exposure to its interest rate risk through the use
of  a  simulation   model.  The  model  generates  a  distribution  of  possible
twelve-month  managed  net  interest  income  outcomes  based  on  (i) a set  of
plausible  interest rate  scenarios,  as  determined  by  management  based upon
historical  trends  and  market   expectations,   (ii)  all  existing  financial
instruments, including swaps, and (iii) an estimate of ongoing business activity
over the coming twelve months. The Company's  asset/liability  management policy
requires  that based on this  distribution  there be at least a 95%  probability
that managed net interest  income achieved over the coming twelve months will be
no more than 3% below the mean managed net interest income of the  distribution.
As of March 31, 2000, the Company was in compliance  with the policy;  more than
99% of the  outcomes  generated  by the model  produced a managed  net  interest
income of no more than 0.25% below the mean outcome. The interest rate scenarios
evaluated as of March 31, 2000,  included scenarios in which short-term interest
rates rose by as much as 450 basis points or fell by as much as 250 basis points
over twelve months.

         The  analysis  does not  consider  the effects of the changed  level of
overall  economic  activity  associated  with various  interest rate  scenarios.
Further,  in the event of a rate  change of large  magnitude,  management  would
likely take actions to further mitigate its exposure to any adverse impact.  For
example,  management may reprice interest rates on outstanding credit card loans
subject to the right of the consumers in certain states to reject such repricing
by  giving  timely  written  notice to the  Company  and  thereby  relinquishing
charging privileges.  However, the repricing of credit card loans may be limited
by competitive factors as well as certain legal constraints.

         Interest  rate  sensitivity  at a point in time can also be analyzed by
measuring  the  mismatch  in  balances  of earning  assets and  interest-bearing
liabilities that are subject to repricing in future periods.

<PAGE>

Business Outlook

Earnings, Goals and Strategies
         This business outlook section summarizes the Company's expectations for
earnings  for the year ending  December  31,  2000,  and its  primary  goals and
strategies for continued  growth.  The statements  contained in this section are
based on  management's  current  expectations.  Certain  statements  are forward
looking and,  therefore,  actual results could differ materially.  Factors which
could materially  influence results are set forth throughout this section and in
the Company's  Annual  Report on Form 10-K for the year ended  December 31, 1999
(Part I, Item 1, Risk Factors).

         The Company has set targets,  dependent on the factors set forth below,
to achieve a 25% return on equity in 2000 and to increase its earnings per share
in 2000 by  approximately  30%  over  1999  earnings  per  share.  As  discussed
elsewhere in this report and below, the Company's actual earnings are a function
of its revenues  (net  interest  income and  non-interest  income on its earning
assets),  consumer  usage and payment  patterns,  credit  quality of its earning
assets (which affects fees and  charge-offs),  marketing  expenses and operating
expenses.

Product and Market Opportunities

         The Company's  strategy for future growth has been,  and is expected to
continue to be, to apply its proprietary IBS to its lending  business as well as
to   other   businesses,    both   financial   and   non-financial,    including
telecommunications  and Internet services. The Company will seek to identify new
product  opportunities and to make informed  investment  decisions regarding new
and  existing   products.   The  Company's   lending  and  other  financial  and
non-financial  products are subject to competitive  pressures,  which management
anticipates will increase as these markets mature.

Lending

         Lending  includes  credit  card and other  consumer  lending  products,
including  automobile  financing.  Credit card  opportunities  include,  and are
expected to continue to include,  a wide variety of highly  customized  products
with interest rates, credit lines and other features  specifically  tailored for
numerous consumer segments.  The Company expects continued growth across a broad
spectrum of new and existing customized  products,  which are distinguished by a
varied range of credit lines, pricing structures and other characteristics.  For
example, the Company's low non-introductory rate products, which are marketed to
consumers with the best established credit profiles, are characterized by higher
credit lines, lower yields and an expectation of lower  delinquencies and credit
losses than the traditional low introductory rate balance transfer products.  On
the other hand,  certain other  customized  card products are  characterized  by
lower credit lines,  higher yields  (including  fees) and in some cases,  higher
delinquencies and credit losses than the Company's traditional  products.  These
products  also involve  higher  operational  costs but exhibit  better  response
rates, less adverse  selection,  less attrition and a greater ability to reprice
than the Company's traditional introductory rate products. More importantly,  as
a whole, all of these customized products continue to have less volatile returns
than the traditional products in recent market conditions.

International Expansion

         The Company has expanded its existing  operations outside of the United
States and has experienced growth in the number of accounts and loan balances in
its international  business. To date, the Company's principal operations outside
of the United States have been in the United Kingdom, with additional operations
in Canada.  To support the continued  growth of its United Kingdom  business and
any future  business in Europe,  the Company opened a new  operations  center in
Nottingham,  England in July 1998 and  expanded  it in early  1999.  The Company
anticipates  entering and doing  business in additional  countries  from time to
time as opportunities arise.

Internet Services and Products

         The Company's Internet services include account decisioning,  real-time
account numbering,  retail  deposit-taking  and account  servicing.  The Company
expects to expand its  origination  and  servicing of products on the  Internet,
provided  that it can  continue  to limit  fraud and  safeguard  its  customers'
privacy.

Telecommunications

         The Company markets telecommunications  services through its subsidiary
America One Communications, Inc. ("America One"). The Company is testing various
wireless  products  and  services and expects to focus on  underserved  markets.

         The Company will  continue to apply its IBS in an effort to balance the
mix of credit card products with other financial and non-financial  products and
services to optimize  profitability  within the context of acceptable  risk. The
Company's growth through expansion and product  diversification will be affected
by the ability to  internally  build or acquire the  necessary  operational  and
organizational  infrastructure,  recruit experienced  personnel,  fund these new
businesses  and  manage  expenses.  Although  management  believes  it  has  the
personnel,  financial  resources and business  strategy  necessary for continued
success,  there can be no assurance that the Company's results of operations and
financial  condition  in  the  future  will  reflect  its  historical  financial
performance.

Marketing Investment

         The  Company  expects  its 2000  marketing  expenses  to exceed  1999's
expense  level,  as the Company  continues to invest in its various  credit card
products and services,  brand  management and other financial and  non-financial
products  and  services.  The  Company  cautions,  however,  that an increase in
marketing  expenses  does not  necessarily  equate to a  comparable  increase in
outstanding  balances or accounts based on historical  results. As the Company's
portfolio  continues  to  grow,  generating  balances  and  accounts  to  offset
attrition requires  increasing amounts of marketing.  Intense competition in the
credit card market has resulted in a decrease in credit card response  rates and
has reduced  the  productivity  of  marketing  dollars  invested in that line of
business.  In addition,  the cost to acquire new accounts  varies across product
lines and is expected  to rise as the Company  moves  beyond the  domestic  card
business.   With   competition   affecting  the   profitability  of  traditional
introductory rate card products, the Company has been allocating, and expects to
continue  to  allocate,  a greater  portion  of its  marketing  expense to other
customized credit card products and other financial and non-financial  products.
For example,  the cost to acquire an America One wireless account  traditionally
has  included  the  cost  of  providing  a  free  phone  to  the  customer,  and
consequently has been  substantially more than the cost to acquire a credit card
account.  The Company intends to continue a flexible  approach in its allocation
of marketing expenses. The Company is also developing a brand marketing strategy
to supplement current strategies.  The actual amount of marketing  investment is
subject to a variety of external and internal  factors,  such as  competition in
the consumer credit and wireless service industries, general economic conditions
affecting  consumer  credit  performance,  the asset  quality  of the  Company's
portfolio and the  identification of market  opportunities  across product lines
that exceed the Company's targeted rates of return on investment.

         The  amount of  marketing  expense  allocated  to various  products  or
businesses  will  influence the  characteristics  of the Company's  portfolio as
various products or businesses are  characterized  by different  account growth,
loan growth and asset quality  characteristics.  The Company  currently  expects
continued strong account growth and loan growth in 2000. Actual growth, however,
may vary  significantly  depending on the Company's  actual  product mix and the
level of  attrition  on the  Company's  managed  portfolio,  which is  primarily
affected by competitive pressures.

Impact of Delinquencies, Charge-Offs and Attrition

         The Company's earnings are particularly  sensitive to delinquencies and
charge-offs  on the  Company's  portfolio  and to the level of attrition  due to
competition in the credit card industry.  As delinquency  levels fluctuate,  the
resulting amount of past due and overlimit fees,  which are significant  sources
of revenue for the Company, will also fluctuate. Further, the timing of revenues
from  increasing  or  decreasing  delinquencies  precedes the related  impact of
higher or lower  charge-offs  that  ultimately  result  from  varying  levels of
delinquencies.  Delinquencies  and  net  charge-offs  are  impacted  by  general
economic  trends in consumer credit  performance,  including  bankruptcies,  the
degree of seasoning of the Company's portfolio and the product mix.

         As of March 31, 2000,  the Company had the lowest net  charge-off  rate
among the top ten credit card issuers in the United States. However,  management
expects delinquencies to increase moderately through 2000 and that, as a result,
charge-offs will also increase in 2000. Management cautions that delinquency and
charge-off levels are not always  predictable and may vary from projections.  In
the case of an economic downturn or recession, delinquencies and charge-offs are
likely to increase more  quickly.  In addition,  competition  in the credit card
industry, as measured by the volume of mail solicitations,  declined in 1999 but
remains very high.  Competition can affect the Company's  earnings by increasing
attrition of the Company's  outstanding loans (thereby reducing interest and fee
income) and by making it more  difficult to retain and attract  more  profitable
customers.

Cautionary Factors

         The Company's  strategies and objectives  outlined above, and the other
forward-looking  statements contained in this section, involve a number of risks
and  uncertainties.  The  Company  cautions  readers  that  any  forward-looking
information  is not a guarantee of future  performance  and that actual  results
could differ  materially.  In addition to the factors discussed above, among the
other  factors  that could cause  actual  results to differ  materially  are the
following: continued intense competition from numerous providers of products and
services which compete with the Company's businesses;  with respect to financial
and other products, changes in the Company's aggregate accounts or consumer loan
balances and the growth rate thereof,  including  changes resulting from factors
such as shifting  product mix, amount of actual  marketing  expenses made by the
Company and  attrition  of  accounts  and loan  balances;  an increase in credit
losses (including increases due to a worsening of general economic  conditions);
the  ability of the  Company to  continue  to  securitize  its credit  cards and
consumer loans and to otherwise  access the capital markets at attractive  rates
and terms to fund its operations and future  growth;  difficulties  or delays in
the development,  production, testing and marketing of new products or services;
losses  associated  with new products or services or expansion  internationally;
financial,  legal,  regulatory or other  difficulties that may affect investment
in, or the overall  performance of, a product or business,  including changes in
existing laws to regulate further the credit card and consumer loan industry and
the  financial  services  industry,  in general,  including the  flexibility  of
financial  services companies to obtain, use and share consumer data; the amount
of,  and rate of growth in,  the  Company's  expenses  (including  salaries  and
associate benefits and marketing expenses) as the Company's business develops or
changes or as it expands  into new market  areas;  the  availability  of capital
necessary to fund the  Company's new  businesses;  the ability of the Company to
build the operational and organizational  infrastructure  necessary to engage in
new  businesses  or to expand  internationally;  the  ability of the  Company to
recruit experienced  personnel to assist in the management and operations of new
products  and  services;  and  other  factors  listed  from  time to time in the
Company's SEC reports,  including, but not limited to, the Annual Report on Form
10-K for the year ended December 31, 1999 (Part I, Item 1, Risk Factors).

<PAGE>

PART II.          OTHER INFORMATION

Item 4.           Submission of Matters to a Vote of Security Holders

(a) The 2000 Annual  Meeting of  Stockholders  was held April 27, 2000.  (b) The
following directors were elected at such meeting:

                                    Richard D. Fairbank
                                    Stanley I. Westreich

The following  directors  will also continue in their office after such meeting:

                                    Nigel W. Morris
                                    W. Ronald Dietz
                                    James A. Flick, Jr.
                                    Patrick W. Gross
                                    James V. Kimsey


(c) The following matters were voted upon at such meeting:

Election of Directors               Votes For                     Votes Withheld

Richard D. Fairbank                 163,967,366                   1,583,173
Stanley I. Westreich                163,928,148                   1,622,391

Item                                Votes For      Votes Against  Abstain

Approval of amendment to
Capital One's restated certificate
of incorporation to increase the
number of authorized shares of
common stock from 300 million
to one billion                      114,459,885    50,286,001     804,653

Ratification of the selection of
Ernst & Young LLP as independent
auditors of the Company for 2000    164,603,756    418,561        528,222

                  No other matter was voted upon at such meeting.


Item 6.           Exhibits and Reports on Form 8-K

(a) Exhibits:  None

(b) Reports on Form 8-K:
                  The Company filed a Current  Report on Form 8-K, dated January
                  18, 2000,  Commission  File No.  1-13300,  enclosing its press
                  release dated January 18, 2000.

                  The Company filed a Current Report on Form 8-K, dated February
                  23, 2000,  Commission  File No.  1-13300,  enclosing its press
                  release dated February 23, 2000.


SIGNATURES

         Pursuant to the  requirements  of the Securities  Exchange Act of 1934,
the  Registrant  has duly  caused  this report to be signed on its behalf by the
undersigned thereunto duly authorized.

                                               CAPITAL ONE FINANCIAL CORPORATION
                                  (Registrant)


Date:  May 15, 2000                            /s/ David M. Willey
                                               ------------------------------

                                               David M. Willey
                                               Senior Vice President,
                                               Corporate Financial Management
                                               (Chief Accounting Officer
                                               and duly authorized officer
                                               of the Registrant)




<TABLE> <S> <C>


<ARTICLE>                                            9
<CIK>                                          0000927628
<NAME>                                         COFC
<MULTIPLIER>                                   1,000
<CURRENCY>                                     US Dollars

<S>                             <C>
<PERIOD-TYPE>                   3-mos
<FISCAL-YEAR-END>                              Dec-31-2000
<PERIOD-START>                                 Jan-01-2000
<PERIOD-END>                                   Mar-31-2000
<EXCHANGE-RATE>                                1
<CASH>                                         84,084
<INT-BEARING-DEPOSITS>                         96,491
<FED-FUNDS-SOLD>                               18,000
<TRADING-ASSETS>                               0
<INVESTMENTS-HELD-FOR-SALE>                    1,519,027
<INVESTMENTS-CARRYING>                         0
<INVESTMENTS-MARKET>                           0
<LOANS>                                        9,449,498
<ALLOWANCE>                                    (372,000)
<TOTAL-ASSETS>                                 12,525,058
<DEPOSITS>                                     4,096,241
<SHORT-TERM>                                   1,955,978
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