UNION ACCEPTANCE CORP
10-Q, 1999-11-12
PERSONAL CREDIT INSTITUTIONS
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                United States Securities and Exchange Commission
                             Washington, D.C. 20549

                                    Form 10-Q

(Mark One)

           (X) QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
                         SECURITIES EXCHANGE ACT OF 1934

                For the quarterly period ended September 30, 1999

                                       or

          ( ) TRANSITION REPORT PURSUANT TO SECTION 13 or 15(d) OF THE
                         SECURITIES EXCHANGE ACT OF 1934

                  For the Transition Period from _____ to _____

                         Commission File Number: 0-26412

                          UNION ACCEPTANCE CORPORATION
             (Exact name of registrant as specified in its charter)


          Indiana                                        35-1908796
 (State or other jurisdiction                         (I.R.S. Employer
of incorporation or organization)                   Identification Number)



     250 N. Shadeland Avenue, Indianapolis, IN           46219
      (Address of principal executive office)          (Zip Code)



                                 (317) 231-6400
              (Registrant's telephone number, including area code)

         Indicate  by check mark  whether  registrant  (1) has filed all reports
required to be filed by Section 13 or 15(d) of the  Securities  Exchange  Act of
1934  during  the  preceding  12 months  (or for such  shorter  period  that the
registrant  was  required  to file such  reports),  and (2) has been  subject to
filing requirements for the past 90 days.

Yes (X)           No ( )

         Indicate  the  number of  shares  outstanding  of each of the  issuer's
classes of common stock, as of the latest practicable date:

                  Class                       Outstanding at November 12, 1999

Class A Common Stock, without par value                5,108,016 Shares
- ---------------------------------------                ----------------
Class B Common Stock, without par value                8,150,266 Shares
- ---------------------------------------                ----------------

<PAGE>

                  UNION ACCEPTANCE CORPORATION AND SUBSIDIARIES
                                    FORM 10-Q
                                      INDEX


                                                                            Page
Part I.  FINANCIAL INFORMATION

Item 1.  Consolidated Condensed Financial Statements (unaudited):

         Consolidated Condensed Balance Sheets as of
         September 30, 1999 and June 30, 1999                                  3

         Consolidated Condensed Statements of Earnings
         for the Three Months Ended September 30, 1999 and 1998                4

         Consolidated Condensed Statements of Cash Flows for the
         Three Months Ended September 30, 1999 and 1998                        5

         Consolidated Condensed Statement of  Shareholders' Equity for the
         Three Months Ended September 30, 1999                                 6

         Notes to Consolidated Condensed Financial Statements                  7

Item 2.  Management's Discussion and Analysis of Financial
         Condition and Results of Operations                                  10

Item 3.  Quantitative and Qualitative Disclosures about Market Risk           19

Part II. OTHER INFORMATION                                                    21


         Signatures                                                           22




<PAGE>

Union Acceptance Corporation and Subsidiaries
Consolidated Condensed Balance Sheets
(Dollars in thousands, except share data)
(Unaudited)

<TABLE>
<CAPTION>

                                                                           September 30,    June 30,
Assets                                                                        1999            1999
                                                                            --------        --------
<S>                                                                         <C>             <C>
Cash and cash equivalents                                                   $  7,638        $  8,088
Restricted cash                                                               12,104          12,379
Receivables held for sale, net                                               230,189         267,316
Retained interest in securitized assets                                      194,463         190,865
Accrued interest receivable                                                    1,892           2,035
Property, equipment, and leasehold improvements, net                           8,593           8,375
Other assets                                                                  22,959          25,868
                                                                            --------        --------

Total Assets                                                                $477,838        $514,926
                                                                            ========        ========

Liabilities and Shareholders' Equity

Liabilities
 Amounts due under warehouse facilities                                     $169,815        $185,500
 Long-term debt                                                              177,000         199,000
 Accrued interest payable                                                      1,914           5,287
 Amounts due to trusts                                                        12,707          13,152
 Dealer premiums payable                                                         864           2,564
 Current and deferred income taxes payable                                    14,085          16,022
 Other payables and accrued expenses                                           3,648           3,922
                                                                            --------        --------

Total Liabilities                                                            380,033         425,447
                                                                            --------        --------

Commitment and Contingencies

Shareholders' Equity
 Preferred Stock, without par value, authorized
   10,000,000 shares; none issued and outstanding                                 --              --

 Class  A  Common  Stock,  without  par  value,
   authorized  30,000,000  shares;
   5,101,616 and 5,099,344 shares issued and
   outstanding at September 30, 1999 and
   June 30, 1999, respectively                                                58,464          58,452

 Class  B  Common  Stock,  without  par  value,
   authorized  20,000,000  shares;
   8,150,266 shares issued and outstanding
   at September 30, 1999 and June 30, 1999, respectively                          --              --

  Accumulated other comprehensive earnings, net of income taxes                3,094             199
  Retained earnings                                                           36,247          30,828
                                                                            --------        --------

 Total Shareholders' Equity                                                   97,805          89,479
                                                                            --------        --------

  Total Liabilities and Shareholders' Equity                                $477,838        $514,926
                                                                            ========        ========
</TABLE>


See accompanying notes to consolidated condensed financial statements.



<PAGE>


Union Acceptance Corporation and Subsidiaries
Consolidated Condensed Statements of Earnings
(Dollars in thousands, except share data)
(Unaudited)


<TABLE>
<CAPTION>
                                                               Three Months Ended
                                                                 September 30,
                                                        ------------------------------
                                                            1999               1998
                                                        -----------        -----------
<S>                                                     <C>                <C>
Interest on receivables held for sale                   $     8,145        $     8,251
Retained interest and other                                   5,728              5,632
                                                        -----------        -----------

   Total interest income                                     13,873             13,883
Interest expense                                              6,564              7,105
                                                        -----------        -----------

   Net interest margin                                        7,309              6,778
Provision for estimated credit losses                           750              2,325
                                                        -----------        -----------
   Net interest margin after provision
     for estimated credit losses                              6,559              4,453
                                                        -----------        -----------

Gain on sales of receivables, net                             6,530              2,706
Servicing fees                                                6,068              4,953
Late charges and other fees                                   1,505              1,206
                                                        -----------        -----------

  Other revenues                                             14,103              8,865
                                                        -----------        -----------

Salaries and benefits                                         6,927              5,670
Other general and administrative expenses                     4,914              4,321
                                                        -----------        -----------

  Total operating expenses                                   11,841              9,991
                                                        -----------        -----------

Earnings before provision for income taxes                    8,821              3,327
Provision for income taxes                                    3,402              1,270
                                                        -----------        -----------

Net earnings                                            $     5,419        $     2,057
                                                        ===========        ===========

 Net earnings per common share (basic & diluted)        $      0.41        $      0.16
                                                        ===========        ===========

Basic weighted average number of common
  shares outstanding                                     13,250,660         13,231,482
                                                        ===========        ===========
Diluted weighted average number of common
  shares outstanding                                     13,295,546         13,231,482
                                                        ===========        ===========
</TABLE>


See accompanying notes to consolidated condensed financial statements.



<PAGE>
Union Acceptance Corporation and Subsidiaries
Consolidated Condensed Statements of Cash Flows
(Dollars in thousands)
(Unaudited)
<TABLE>
<CAPTION>
                                                                                        Three Months Ended
                                                                                          September 30,
                                                                                  ---------------------------
                                                                                     1999              1998
                                                                                  ---------         ---------
<S>                                                                               <C>               <C>
Cash flows from operating activities:
   Net earnings                                                                   $   5,419         $   2,057
     Adjustments to reconcile net earnings to net cash
       from operating activities:
          Increase in receivables held for sale, net of liquidations               (330,869)         (398,641)
          Dealer premiums paid, net on receivables held for sale                     (9,812)          (13,342)
          Proceeds from securitization of receivables held for sale                 364,792           351,379
          Gain on sales of receivables                                               (4,601)          (12,713)
          Impairment of retained interest in securitized assets                         240             3,542
          Accretion of discount on retained interest in securitized assets           (5,371)           (5,026)
          Provision for estimated credit losses                                         750             2,325
          Amortization and depreciation                                                 904             1,279
          Restricted cash                                                               275             6,620
          Other assets and accrued interest receivable                                1,520            (3,007)
          Amounts due to trusts                                                        (445)           (3,543)
          Other payables and accrued expenses                                        (5,584)             (394)
                                                                                  ---------         ---------
             Net cash from operating activities                                      17,218           (69,464)
                                                                                  ---------         ---------

Cash flows from investing activities:
   Collections on retained interest in securitized assets
     and change in spread accounts                                                   21,011            10,934
   Capital expenditures                                                                (560)             (677)
                                                                                  ---------         ---------
        Net cash from investing activities                                           20,451            10,257

Cash flows from financing activities:
   Principal payment on long-term debt                                              (22,000)          (22,000)
   Stock options exercised                                                               12                --
   Net change in warehouse credit facilities                                        (15,685)           11,685
   Payment of borrowing fees                                                           (446)               --
                                                                                  ---------         ---------
             Net cash from financing activities                                     (38,119)          (10,315)
                                                                                  ---------         ---------

Change in cash and cash equivalents                                                    (450)          (69,522)

Cash and cash equivalents, beginning of period                                        8,088            75,612
                                                                                  ---------         ---------

Cash and cash equivalents, end of period                                          $   7,638         $   6,090
                                                                                  =========         =========

Supplemental disclosures of cash flow information:
Income taxes paid                                                                 $   7,439         $       1
Interest paid                                                                     $   9,782         $  11,718
</TABLE>


See accompanying notes to consolidated condensed financial statements.



<PAGE>

Union Acceptance Corporation and Subsidiaries
Consolidated Condensed Statement of Shareholders' Equity
For the Three Months Ended September 30, 1999
(Dollars in thousands, except per share data)
(Unaudited)


<TABLE>
<CAPTION>

                                            Number of Common Stock                    Accumulated
                                             Shares Outstanding                          Other                            Total
                                    -------------------------------------   Common   Comprehensive     Retained       Shareholders'
                                        Class A             Class B          Stock       Income        Earnings          Equity
                                    -----------------------------------------------------------------------------------------------

<S>                                  <C>                 <C>              <C>          <C>            <C>             <C>
Balance at June 30, 1999             5,099,344           8,150,266        $  58,452    $     199      $ 30,828        $     89,479

Comprehensive earnings:
  Net earnings                               -                   -                -            -         5,419               5,419
  Net unrealized gain on retained
     interest in securitized assets          -                   -                -        4,656             -               4,656
  Income taxes related to unrealized
    gain in securitized assets               -                   -                -      (1,761)             -              (1,761)
                                                                                                                 ------------------
Total comprehensive earnings                                                                                                 8,314

Stock options exercised                  2,272                   -               12            -             -                  12
                                    -----------------------------------------------------------------------------------------------

Balance at September 30, 1999        5,101,616           8,150,266        $  58,464     $  3,094      $ 36,247        $     97,805
                                    ===============================================================================================

</TABLE>


See accompanying notes to consolidated condensed financial statements.




<PAGE>




Union Acceptance Corporation and Subsidiaries
Notes to Consolidated Condensed Financial Statements
For the Three Months Ended September 30, 1999 and 1998
(Unaudited)

Note 1 - Basis of Presentation

         The forgoing consolidated condensed financial statements are unaudited.
However,  in the opinion of  management,  all  adjustments  necessary for a fair
presentation of the results of the interim period  presented have been included.
All  adjustments are of a normal and recurring  nature.  Results for any interim
period are not  necessarily  indicative  of results to be expected for the year.
The consolidated  condensed  financial  statements include the accounts of Union
Acceptance Corporation ("UAC") and its subsidiaries.

         During  fiscal  1995,  Union  Acceptance   Funding   Corporation,   UAC
Securitization  Corporation,  Performance  Funding  Corporation  and Performance
Securitization  Corporation  were formed as  wholly-owned  subsidiaries  of UAC.
During  fiscal  1996,  UAC Boat  Funding  Corp.  was  formed as a wholly-  owned
subsidiary  of UAC.  In fiscal  1997,  UAC Finance  Corporation  was formed as a
wholly-owned  subsidiary  of UAC.  Circle City Car Company and Union  Acceptance
Receivables  Corporation were formed as wholly-owned  subsidiaries of UAC during
the first and second quarters, respectively, of fiscal 1998.

         The  consolidated  condensed  interim  financial  statements  have been
prepared in accordance with Form 10-Q  specifications,  and,  therefore,  do not
include  all  information  and  footnotes  normally  shown in  annual  financial
statements.  A summary of the Company's  significant  accounting policies is set
forth in "Note 1" of the "Notes to  Consolidated  Financial  Statements"  in the
Company's Annual Report on Form 10-K for the year ended June 30, 1999.

         In determining  the fair value of the Retained  Interest in Securitized
Assets ("Retained Interest"),  the Company must estimate the future rates of net
credit losses and credit loss severity,  delinquencies and prepayments,  as they
impact the amount and timing of the estimated cash flows. The Company  estimates
prepayments  by  evaluating  historical  prepayment  performance  of  comparable
receivables and the impact of trends in the economy. The Company has used annual
prepayment  estimates ranging from 22.85% to 28.00% and 16.07% to 20.53% on Tier
I and Tier II  receivables,  respectively  at September  30,  1999.  The Company
estimates net credit losses and credit loss severity using available  historical
loss data for comparable  receivables  and the specific  characteristics  of the
receivables  purchased  by the Company.  The Company  used net credit  losses of
4.00%  to  6.47%  and  12.00%  to  15.29%  on Tier I and  Tier  II  receivables,
respectively, as a percentage of the original principal balance over the life of
the  receivables to value  Retained  Interest at September 30, 1999. The Company
determines the estimated fair value of its Retained  Interest by discounting the
expected  cash  flows  released  from the Trust  (the cash out  method)  using a
discount  rate  which  the  Company  believes  is  commensurate  with the  risks
involved. The Company used tiered discount rates based on a pool's specific risk
factors up to 900 basis points over the applicable  U.S.  Treasury Rate of 8.18%
to 14.60% and 11.68% to 15.46% on Tier I and Tier II  receivables,  respectively
at September 30, 1999. The weighted average discount rate used to value Retained
Interest at September 30, 1999 was 12.98%.

Note 2 - Reclassification

         Certain amounts for the prior period have been  reclassified to conform
to the current period presentation.

Note 3 - Retained Interest and Other Interest Income

         Retained  interest and other  interest  income  primarily  includes the
discount  accretion  recognized  on Retained  Interest,  the discount  accretion
related to the servicing asset,  interest earned on cash collection  accounts on
all securitization  transactions  before January 1, 1997, and interest earned on
cash and cash equivalents.


<PAGE>




Union Acceptance Corporation and Subsidiaries
Notes to Consolidated Condensed Financial Statements
For the Three Months Ended September 30, 1999 and 1998
(Unaudited)


Note 4 - Segment Information

         The Company has adopted Statement of Financial Accounting Standards No.
131 "Disclosures about Segments of an Enterprise and Related  Information ("SFAS
131")  effective  June 30,  1999.  SFAS 131  provides  new  guidance  on segment
reporting.  The Company  determined it has a single reportable  segment which is
acquiring,  securitizing  and  servicing  retail  automobile  installment  sales
contracts  originated by dealerships  affiliated with major domestic and foreign
automobile   manufacturers.   The  single  segment  was   determined   based  on
management's   approach  to  operating  decisions,   assessing  performance  and
reporting financial information.

Note 5 - Earnings Per Share

         Earnings  per Share  have been  computed  on the basis of the  weighted
average  number of common shares  outstanding  in accordance  with  Statement of
Financial  Standards  No. 128  "Earnings  per Share"  (EPS).  The following is a
reconciliation  of the weighted  average common shares for the basic and diluted
earnings per share computations:

                                                  Three Months Ended
                                                     September 30,
                                            ----------------------------
                                               1999              1998
                                            ----------        ----------
Basic EPS:
    Weighted average common shares          13,250,660        13,231,482
                                            ==========        ==========

Diluted EPS:
    Weighted average common shares          13,250,660        13,231,482
    Dilutive effect of stock options            44,886                --
                                            ----------        ----------
    Weighted average common and
         incremental shares                 13,295,546        13,231,482
                                            ==========        ==========



         The effect of stock options not exercised during the three months ended
September  30, 1999 are  dilutive  although  the effect on earnings per share is
less than  $.01.  The effect of stock  options  not  exercised  during the three
months ended September 30, 1998 are  anti-dilutive and therefore not included in
weighted average common shares.

Note 6 - Current Accounting Pronouncements

         In June 1998, the Financial Accounting Standards Board issued Statement
of  Financial   Accounting   Standards  No.  133,   "Accounting  for  Derivative
Instruments and Hedging Activities." The Statement, as amended, is effective for
fiscal years beginning after June 15, 2000,  with earlier  application  allowed.
Management is currently  assessing the impact,  if any, of this Statement on the
financial condition and operations of the Company upon adoption.



<PAGE>




Union Acceptance Corporation and Subsidiaries
Notes to Consolidated Condensed Financial Statements
For the Three Months Ended September 30, 1999 and 1998
(Unaudited)


Note 7 - Retained Interest in Securitized Assets

         Retained  Interest in  Securitized  Assets is recorded as an "available
for sale"  security  and is  recorded  at fair value with  unrealized  gains and
losses attributable to change in fair value, net of income taxes,  recorded as a
separate component of shareholders'  equity  ("accumulated  other  comprehensive
earnings").  Other  than  temporary  impairment  charges  are  recorded  through
earnings as a component of gain on sale of receivables, net.

Retained Interest in Securitized Assets is as follows (in thousands) at:
<TABLE>
<CAPTION>

                                                          September 30,          June 30,
                                                              1999                 1999
                                                          -----------          -----------
<S>                                                       <C>                  <C>
Estimated gross interest spread from receivables,
  net of estimated prepayments and fees                   $   268,900          $   248,687
Estimated dealer premium rebates refundable                    21,389               22,923
Estimated credit losses on securitized receivables           (107,422)            (104,448)
Spread accounts                                                62,238               69,757
Discount to present value                                     (50,642)             (46,054)
                                                          -----------          -----------
                                                          $   194,463          $   190,865
                                                          ===========          ===========

Outstanding balance of securitized receivables            $ 2,351,269          $ 2,256,415
                                                          ===========          ===========
Estimated credit losses as a percentage of
  securitized receivables serviced                               4.57%                4.63%
</TABLE>



Item 2.           MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL
                  CONDITION AND RESULTS OF OPERATIONS

General

         The  Company  derives  substantially  all  of  its  earnings  from  the
acquisition,  securitization and servicing of retail installment sales contracts
and installment  loan  agreements.  The retail  installment  sales contracts are
originated  by   dealerships   affiliated   with  major   domestic  and  foreign
manufacturers  and the loan agreements are originated by the Company as a result
of referrals by the  dealerships.  To fund the acquisition of these  receivables
prior to  securitization,  the  Company  utilizes a revolving  warehouse  credit
facility,    discussed   in   "Liquidity   and   Capital   Resources."   Through
securitizations, the Company periodically pools and sells receivables to a trust
which issues  Securities  to investors  representing  pro-rata  interests in the
receivables sold or notes  representing the indebtedness of the trust secured by
the receivables sold. When the Company sells receivables in a securitization, it
records  a gain  (or  loss)  on sale of  receivables  and  establishes  Retained
Interest in Securitized  Assets ("Retained  Interest") as an asset.  Excess cash
flows are recorded  against  Retained  Interest as received over the life of the
related securitization.

         Acquisition  Volume. The Company currently  acquires  receivables in 35
states from over 4,200  manufacturer-franchised  auto  dealerships.  The Company
focuses its efforts on acquiring receivables on late model used and, to a lesser
extent,  new  automobiles  made to  purchasers  who exhibit a  favorable  credit
profile ("Tier I"). Total  receivable  acquisitions  were $330.3 million for the
quarter  ended  September 30, 1999,  compared to $368.7  million for the quarter
ended June 30,  1999,  and $404.5  million  for the same  quarter of last fiscal
year. Receivable acquisitions for the quarter ended September 30, 1998, were the
highest  they have been in the history of the  Company.  The  Company's  primary
focus is on acquiring high quality, profitable receivables. The Company operated
in a relatively favorable interest rate environment during the prior fiscal year
which  contributed  to higher  acquisition  volume.  During the first quarter of
fiscal  2000,  the  Company  experienced  pricing  pressures  due to  increasing
treasury rates and as a result experienced lower receivable acquisitions.  See -
"Discussion of Forward-Looking Statements".

         Gross and Net Spreads.  The gross and net spreads on the first  quarter
securitization  of fiscal 2000 were 7.09% and 6.20% compared to 7.26% and 5.15%,
respectively, over the same quarter of last year. Gross spread is defined as the
difference between the weighted average receivable rate and the rate born by the
related  asset-backed  securities.  Net spread is defined as gross  spread  less
servicing fees, upfront costs,  ongoing credit enhancement and trustee fees, and
hedging gains or losses.

         Net spreads are currently targeted at 5.50% to 6.00% on securitizations
(assuming  a  pricing  spread  for  asset-backed  securities  over the  two-year
treasury note of 100 basis points) for the  remaining  three  quarters of fiscal
2000.  Management  believes that by targeting a spread of 7.00% to 7.50% between
receivable  rates and the two-year  treasury  rate that these net spreads can be
achieved.  Although management believes these spreads can be achieved,  material
factors  affecting  the net  spreads  are  difficult  to predict and could cause
management's  projections  to be materially  inaccurate.  These include  current
market  conditions  with respect to interest  rates and demand for  asset-backed
securities  generally and for securities issued in securitizations  sponsored by
the Company. See - "Discussion of Forward-Looking Statements".

         Gain on Sales of Receivables, Net and Interest Rate Risk. Gain on sales
of  receivables  continues  to be a  significant  element of the  Company's  net
earnings. The gain on sales of receivables is affected by several factors but is
primarily affected by the amount of receivables securitized, the net spread, and
the level of estimation for net credit losses.

         The  Company's  sources  for funds  generally  have  variable  rates of
interest,  and its  receivable  portfolio  bears  interest at fixed  rates.  The
Company  therefore  bears  interest  rate  risk on  receivables  until  they are
securitized  and employs a hedging  strategy to mitigate this risk.  The Company
uses a hedging  strategy  that  primarily  consists of the  execution of forward
interest rate swaps having a maturity  approximating the average maturity of the
receivable  production  during the relevant  period.  There is no assurance that
this strategy will  completely  offset changes in interest rates. In particular,
such strategy depends on management's estimates of receivable acquisition volume
and timing of its  securitizations.  The Company  realizes a gain on its hedging
transactions  during periods of increasing interest rates and realizes a loss on
such transactions  during periods of decreasing interest rates. The hedging gain
or loss will in part offset changes in interest rates as reflected by a lower or
higher  reported  gain on sales of  receivables,  respectively.  Recognition  of
unrealized gains or losses is deferred until the sale of receivables  during the
securitization.  On the date of the sale,  deferred hedging gains and losses are
recognized as a component of the gain on sales of receivables, net.

         Portfolio Performance. The Company has seen stabilization of net credit
losses during the last three  quarters.  Tier I net credit losses  totaled 1.97%
for the quarter ended  September  30, 1999,  compared to 1.96% and 2.78% for the
quarters ended June 30, 1999 and September 30, 1998,  respectively.  The Company
attributes the improvement to the  implementation of tighter credit standards in
March  1997  and  strategic  changes  made  in its  origination  and  collection
departments.  Delinquency  on the  Tier I  automobile  portfolio  was  3.18%  at
September  30, 1999,  compared to 2.63% and 3.05% at June 30, 1999 and September
30, 1998, respectively.  Management believes that the increase in delinquency is
a result of several factors,  including inefficiencies in the collection process
and general seasonality experienced in the portfolio. Recoveries as a percentage
of gross  charge-offs on the Tier I portfolio  decreased  slightly to 41.12% for
the quarter ended  September 30, 1999,  compared to 41.50% for the quarter ended
June 30, 1999, and increased from 38.67% for the same quarter of last year. This
increase  over the prior year is primarily due to an increase in the retail sale
of  repossessed  vehicles at the  Company's  new car  franchised  dealership  in
Indianapolis  for the quarter ended September 30, 1999,  compared to the quarter
ended September 30, 1998. This method of disposing of  repossessions  along with
stricter  monitoring of the  repossession and resale process should increase the
recovery rate over time. Recovery rates for repossessed  automobiles sold by the
Company's  retail  operation are  significantly  higher than  recovery  rates on
vehicles sold at auction. Approximately 15% of repossessed automobiles were sold
at the Company's  retail  operation  during the three months ended September 30,
1999,  compared to  approximately  9% for the three months ended  September  30,
1998. For those  automobiles  sold at retail during the quarter ended  September
30, 1999, the net proceeds received were  approximately 58% of the percentage of
the gross charge-off amount. See "Discussion of Forward-Looking Statements".

         Provisions are made for estimated net credit losses in conjunction with
each  receivable  sale. The current  assumption  utilized in the gain on sale of
receivables calculation for estimated net credit losses on the fiscal 2000 first
quarter  securitization  was 4.50% over the life of the pool based on a combined
sale of Tier I, Tier II and modified receivables. Estimated net credit losses as
a percentage of securitized receivables serviced (inherent in Retained Interest)
was 4.57% at September  30, 1999,  compared to 4.63% and 4.64% at June 30, 1999,
and September 30, 1998, respectively.


<PAGE>




         Tier I Portfolio. Set forth below is certain information concerning the
Company's  experience  pertaining to delinquencies  and net credit losses on the
Tier I fixed rate retail automobile, light truck and van receivables serviced by
the Company.  There can be no assurance that future  delinquency  and net credit
loss experience on receivables will be comparable to that set forth below.
See "Discussion of Forward-Looking Statements".

<TABLE>
<CAPTION>
                                                          Tier I Delinquency Experience
                                ------------------------------------------------------------------------------------

                                 At September 30, 1999         At June 30, 1999           At September 30, 1998
                                -----------------------  ---------------------------    ----------------------------
                                                               (Dollars in thousands)
                                Number of                   Number of                      Number of
                               Receivables     Amount      Receivables      Amount        Receivables      Amount
                               ----------   ------------   -----------    ----------      -----------    -----------
<S>                              <C>         <C>             <C>          <C>               <C>          <C>
Servicing portfolio              217,296     $2,530,654      213,746      $2,464,371        194,882      $2,151,695
Delinquencies:
  30-59 days                       4,714         50,734        3,962          41,475          3,741      $   38,040
  60-89 days                       1,955         20,439        1,614          16,654          1,873          19,652
  90 days or more                    875          9,291          670           6,754            793           7,966
                                ---------   ------------  -----------    ------------      ---------     -----------
Total delinquencies                7,544         80,464        6,246          64,883          6,407      $   65,658
                                =========   ============  ===========    ============      =========     ===========
Delinquency as a percentage
  of servicing portfolio           3.47%          3.18%        2.92%           2.63%          3.29%           3.05%
</TABLE>




         As  indicated  by  the  above  table,   delinquency  rates  based  upon
outstanding receivable balances of accounts 30 days past due and over were 3.18%
at  September  30,  1999,  compared  to  2.63% at June 30,  1999,  and  3.05% at
September 30, 1998, for the Company's Tier I servicing portfolio.
<TABLE>
<CAPTION>
                                                                    Tier I Credit Loss Experience
                                                                     For the Three Months Ended
                                        -----------------------------------------------------------------------------------------
                                            September 30, 1999             June 30, 1999                   September 30, 1998
                                        -------------------------   ----------------------------      ---------------------------
                                                                      (Dollars in thousands)

                                         Number of                   Number of                        Number of
                                        Receivables     Amount      Receivables        Amount         Receivables       Amount
                                        -----------     ------      -----------        ------         -----------       ------
<S>                                      <C>           <C>            <C>             <C>               <C>            <C>
Average servicing portfolio              216,508       $2,515,461     211,533         $2,424,663        190,877        $2,088,163

Gross charge-offs                          2,003       $   21,088       1,829         $   20,308          2,196        $   23,651
Recoveries                                                  8,671                          8,428                            9,146
                                                      ------------                   ------------                     -----------
  Net charge-offs                                      $   12,417                     $   11,880                       $   14,505
                                                      ============                   ============                     ===========

Gross charge-offs as a percentage
  of average servicing portfolio (1)       3.70%            3.35%       3.46%              3.35%          4.60%             4.53%
Recoveries as a percentage of
  gross charge-offs                                        41.12%                         41.50%                           38.67%
Net charge-offs as a percentage
  of average servicing portfolio (1)                        1.97%                          1.96%                            2.78%
</TABLE>
(1) Annualized


         As indicated in the above table,  net credit  losses on the Tier I auto
portfolio  totaled $12.4  million for the quarter  ended  September 30, 1999, or
1.97%  (annualized) as a percentage of the average servicing  portfolio compared
to 1.96% and 2.78% for the quarters ended June 30, 1999, and September 30, 1998,
respectively.

Results of Operations

         Net earnings  increased  163.4% to $5.4  million,  or $0.41 per diluted
share,  for the quarter ended September 30, 1999,  compared to $2.1 million,  or
$0.16 per diluted share,  for the quarter ended September 30, 1998. The increase
in net earnings for the quarter ended  September 30, 1999 was primarily  related
to a higher gain on sale of receivables, net and a lower amount of provision for
estimated credit losses.

         Net  interest  margin  after  provision  for  estimated  credit  losses
increased  47.3% to $6.6  million  for the quarter  ended  September  30,  1999,
compared to $4.5 million for the quarter ended  September 30, 1998. The increase
was primarily  related to a lower  provision for estimated  credit losses in the
first quarter of fiscal 2000 compared to the same quarter of the previous fiscal
year.

         Interest on  receivables  held for sale  decreased 1.3% to $8.1 million
for the quarter ended September 30, 1999,  compared to $8.3 million for the same
period of fiscal 1999. The decrease in interest on receivables held for sale was
primarily  a  result  of a  decrease  in  the  average  outstanding  balance  of
receivables held for sale for the quarter to $239.0 million,  compared to $256.1
million for the quarter ended September 30, 1998.

         Retained  interest and other  interest  income  increased  1.7% to $5.7
million for the quarter ended September 30, 1999, respectively, compared to $5.6
million for the quarter ended September 30, 1998.  Other interest income related
to discount accretion was $5.4 million for the quarter ended September 30, 1999,
compared to $5.1 million for the quarter ended  September 30, 1998. The discount
component of Retained  Interest  increased at June 30, 1998 by implementing  the
"cash out" method and again at June 30, 1999 by  increasing  the  discount  rate
used to  record  the gain on sale of  receivables.  (Discussed  in detail in the
Company's  Annual Report on Form 10-K for fiscal 1999).  The resulting effect of
this increase was an increase in the amount of the discount.  However,  due to a
Retained Interest  valuation policy change in the second quarter of fiscal 1999,
the accretion of the discount was reduced on some pools that were  determined to
be at risk for an other than temporary impairment. Other interest income related
to the  restricted  cash  accounts  (collection  and  spread  accounts)  for the
quarters  ended  September  30,  1999,  and 1998  were  $357,000  and  $522,000,
respectively.

         Interest  expense  decreased 7.6% to $6.6 million for the quarter ended
September 30, 1999, compared to $7.1 million for the quarter ended September 30,
1998. The decrease was a result of lower long-term debt interest expense related
to the required second principal  payment of $22.0 million on Senior Debt during
August  1999 as well as lower  average  warehouse  borrowing  needs due to lower
receivable acquisitions.

         Provision for estimated  credit losses  decreased 67.7% to $750,000 for
the quarter ended  September 30, 1999,  compared to $2.3 million for the quarter
ended  September 30, 1998. The decrease is primarily due to a smaller  portfolio
of Tier II and modified  receivables  as well as improved  credit quality on the
new receivables acquired.

         Gain on sales of receivables,  net increased 141.3% to $6.5 million for
the quarter ended  September 30, 1999,  compared to $2.7 million for the quarter
ended September 30, 1998. The gain for the quarters ended September 30, 1999 and
1998, consisted of gains on securitization transactions of $6.8 million and $6.2
million  offset by charges  for other than  temporary  impairments  of  Retained
Interest  of  $240,000  and  $3.5  million,  respectively.  Unrealized  gains on
Retained  Interest  are not  charged to income.  (See -  Financial  Condition  -
"Retained  interest  in  securitized   assets,"  below).  The  increase  in  the
securitization  transaction  gain  relates  to a higher  volume  of  receivables
securitized  offset by a higher discount rate assumption used in the fiscal 2000
first  quarter  securitization   compared  to  the  fiscal  1999  first  quarter
securitization.  The  receivables  sold in the  securitization  for the quarters
ended  September  30,  1999 and 1998,  of $364.8  million  and  $351.4  million,
respectively, primarily included receivable acquisitions for the months of June,
July and August of 1999 and 1998, respectively.


<PAGE>



         Information  relating  to  the  first  quarter  fiscal  2000  and  1999
securitizations is in the following table.


<TABLE>
<CAPTION>
First Quarter Securitizations                                       Fiscal
                                                    ------------------------------------------
                                                       2000                            1999
                                                       ----                            ----
                                                     1999 - C                        1998 - C
<S>                                                   <C>                             <C>
Volume (in millions)                                  $364.8                          $351.4
Weighted average receivable rate                      13.31%                          12.81%
Certificate rate                                       6.22%                           5.55%
Gross spread                                           7.09%                           7.26%
Net spread                                             6.20%                           5.15%
Weighted average life (in years)                       1.95                            2.06
Credit loss assumption                                 4.50%                           4.40%
Annual prepayment speed assumption                    28.00%                          25.00%
Discount rate assumption                              14.66%                           9.58%
Weighted average remaining maturity (in months)        71.1                            68.8
</TABLE>


         Servicing  fees  increased  22.5% to $6.1 million for the quarter ended
September 30, 1999, compared to $5.0 million for the quarter ended September 30,
1998.  The  increase in  servicing  fees is a result of the  increase in average
securitized receivables by 22.5% to $2.3 billion for the first quarter of fiscal
2000,  compared to $1.9 billion for the first quarter of fiscal 1999.  Servicing
fees  consist  primarily  of  contractual  servicing  fees  of  1.0%  on  Tier I
securitizations.

         Late  charges and other fees  increased  24.7% to $1.5  million for the
quarter ended September 30, 1999, compared to $1.2 million for the quarter ended
September 30, 1998.  Other fees consist  primarily of late charges and other fee
income and the gross  profit  from the  dealership  sales.  The  increase in the
current quarter resulted  primarily from the dealership gross profit on sales of
$324,000 but was offset by a decrease in other fee income  related to a decrease
in  receivable  acquisitions  and  the use of a  higher  percentage  of  generic
contracts.

         Salaries and benefits expense increased 22.2% to $6.9 million from $5.7
million for the quarters ended  September 30, 1999 and 1998,  respectively,  and
was primarily related to performance based incentives.

         Other  general  and  administrative  expense  increased  13.7%  to $4.9
million for the quarter ended  September 30, 1999,  compared to $4.3 million for
the quarter ended September 30, 1998. Other operating expense includes occupancy
and equipment costs,  outside and professional  services,  receivable  expenses,
promotional  expenses,  travel,  office  supplies  and  other.  Total  operating
expenses  (including  salaries  and  benefits)  as a  percentage  of the average
servicing  portfolio  was 1.85% for the quarters  ended  September  30, 1999 and
1998, and continues to be below the industry average.

Financial Condition

         Receivables  held for sale,  net and servicing  portfolio.  Receivables
held for sale, net includes the principal  balance of receivables held for sale,
net of  unearned  discount  and  allowance  for  estimated  net  credit  losses,
receivables in process, and prepaid dealer premiums.  The Company's portfolio of
receivables  held for sale,  net  decreased to $230.2  million at September  30,
1999,  from $267.3 million at June 30, 1999. The decrease was primarily due to a
higher volume of Tier I receivables  securitized  compared to Tier I receivables
acquired in the current quarter resulting from lower receivable  acquisitions in
the first quarter of fiscal 2000 compared to the fourth  quarter of fiscal 1999.
Allowance for net credit losses on receivables held for sale was $2.9 million at
September  30,  1999,  compared to $2.8  million at June 30,  1999.  The Company
serviced $2.4 billion and $2.3 billion in securitized receivables, and the total
servicing  portfolio was $2.6 billion and $2.5 billion as of September 30, 1999,
and June 30, 1999, respectively.

         Retained interest in securitized assets ("Retained Interest"). Retained
Interest  increased $3.6 million to $194.5  million at September 30, 1999,  from
$190.9  million at June 30, 1999.  The Retained  Interest  balance  increased or
decreased by the amounts  capitalized  upon  consummation  of the first  quarter
securitization   including   estimated  dealer  premium  rebates,   collections,
accretion of discount,  change in spread accounts,  impairment and net change in
unrealized  gain. The Company's  collections are the receipt of the net interest
spread.

The  following  table  illustrates  the  components  of the increase in Retained
Interest:

Amounts capitalized (including estimated dealer rebates)            $ 14,822
Collections                                                         (13,492)
Accretion of discount                                                  5,371
Change in spread accounts                                            (7,519)
Impairment                                                             (240)
Net change in unrealized gain                                         4,656
                                                                 ----------
  Increase in Retained Interest                                  $    3,598
                                                                 ==========


         Allowance for net credit losses on securitized  receivables is included
as a component of Retained  Interest.  At  September  30,  1999,  the  allowance
related  to both  Tier I and  Tier II  securitized  receivables  totaled  $107.4
million  or 4.57% of the total  securitized  receivable  portfolio  compared  to
$104.4 million or 4.63% at June 30, 1999. The Company's  assumptions for valuing
Retained  Interest  on a "cash out" basis at  September  30,  1999,  include the
Company's  latest  estimates  for net credit  losses of 4.00% to 6.47% on Tier I
receivables  and  12.00% to 15.29% on Tier II  receivables  as a  percentage  of
original  principal  balance  over the life of  receivables,  annual  prepayment
estimates  ranging  from  22.85% to 28.00% on Tier I  receivables  and 16.07% to
20.53% on Tier II receivables and discount rates ranging from 8.18% to 14.60% on
Tier I  receivables  and 11.68% to 15.46% on Tier II  receivables.  The weighted
average discount rate used to value Retained  Interest at September 30, 1999 was
12.98%.  Impairment of Retained Interest,  an  available-for-sale  security,  is
measured on a disaggregate (pool by pool) basis in accordance with SFAS 115. See
- - "Discussion of Forward-Looking Statements".

         Amounts due under  revolving  warehouse  credit  facility and long-term
debt. The balance of the revolving  warehouse credit facility and the Senior and
Senior  Subordinated Notes was $346.8 million at September 30, 1999, compared to
$384.5  million at June 30, 1999.  The decrease in  borrowings  was related to a
required  principal payment on the Company's Senior Note in August 1999 of $22.0
million  and a decrease  in  acquisition  volume for the period  after the first
quarter  securitization  through September 30, 1999, compared to the same period
ended September 30, 1998.

         Current and deferred income taxes payable.  Current and deferred income
taxes payable was $14.1 million at September 30, 1999, compared to $16.0 million
at June 30, 1999.  The  decrease is  primarily a result of an extension  payment
made  during the  quarter  ended  September  30,  1999 for the  fiscal  1999 tax
liability offset by the payable associated with current period income.

Liquidity and Capital Resources

         Sources and Uses of Cash in Operations. The Company's business requires
significant  amounts of cash to support  operations.  Its  primary  uses of cash
include (i) acquisition of receivables,  (ii) payment of dealer premiums,  (iii)
securitization  costs  including  cash held in spread  accounts and similar cash
collateral accounts under the revolving warehouse credit facility, (iv) servicer
advances of  payments  on  securitized  receivables  pursuant to  securitization
trusts,  (v) losses on hedging  transactions  realized  in  connection  with the
closing of securitization transactions where interest rates have declined during
the period  covered by the hedge,  (vi)  operating  expenses,  (vii)  payment of
income taxes, and (viii) interest  expense.  The Company's  sources of cash from
operations include (i) standard servicing fees,  generally 1.0% per annum of the
Tier I securitized  portfolio,  (ii) future  servicing cash flows,  (iii) dealer
premium rebates,  (iv) gains on hedging transactions realized in connection with
the closing of securitization  transactions  where interest rates have increased
during the periods  covered by the hedge,  (v) interest income and (vi) sales of
receivables  in  securitization  transactions  and (vii)  proceeds  from sale of
interest-only strips in conjunction with securitization  transactions.  Net cash
from operating  activities increased to $17.2 million for the three months ended
September 30, 1999,  from net cash from operating  activities of ($69.5) million
for the three  months ended  September  30,  1998.  The  increase was  primarily
attributable to an increase in receivables  securitized  relative to receivables
acquired. Net cash from investing activities was $20.5 million and $10.3 million
for the three  months ended  September  30, 1999,  and 1998,  respectively.  The
increase over prior year relates to higher  collections on Retained Interest and
change in spread  accounts due to lower net credit losses and the release of the
1995B  spread  account of  approximately  $7.0 million due to  repurchasing  the
remaining receivables from this securitization.

         Derivative  financial  instruments.   Derivative  financial  instrument
transactions  may  represent  a source  or a use of cash  during a given  period
depending on the change in interest  rates. In the first quarter of fiscal 2000,
derivative financial instrument  transactions  provided a source of cash of $3.0
million,  compared to a use of cash of $5.2 million  during the first quarter of
fiscal 1999.

         Financing Activities.  Net cash from financing activities for the three
months ended September 30, 1999, was ($38.1)  million  compared to net cash from
financing activities of ($10.3) million for the three months ended September 30,
1998.  The decrease was a result of a decrease in warehouse  borrowings  for the
period  after the first  quarter  securitization  through  September  30,  1999,
compared to the same period ended September 30, 1998.

         The Company has substantial capital requirements to support its ongoing
operations  and  anticipated  growth.  The  Company's  sources of liquidity  are
currently  funds  from  operations,  securitization  transactions  and  external
financing  including long-term debt and the revolving warehouse credit facility.
Historically, the Company has used the securitization of receivable pools as its
primary source of long-term funding.  In August 1999, the Company established an
additional  source of  liquidity  through a  securitization  arrangement  with a
commercial  paper  conduit  which will be available for future use as management
deems appropriate.  Such facility has a capacity of $250.0 million, all of which
is  currently  available.  Securitization  transactions  enable  the  Company to
improve its liquidity, to recognize gains from the sales of the receivable pools
while  maintaining  the  servicing  rights to the  receivables,  and to  control
interest  rate risk by matching the repayment of amounts due to investors in the
securitizations with the actual cash flows from the securitized assets.  Between
securitization  transactions,  the Company  relies  primarily  on the  revolving
warehouse credit facility to fund ongoing receivable acquisitions (not including
dealer premiums).  In addition to receivable  acquisition  funding,  the Company
also  requires  substantial  capital on an ongoing basis to fund the advances of
dealer  premiums,  securitization  costs,  servicing  obligations and other cash
requirements  previously  described.  The Company's  ability to borrow under the
revolving  warehouse  credit  facility is dependent upon its compliance with the
terms  and  conditions  thereof.  The  Company's  ability  to  obtain  successor
facilities  or  similar  financing  will  depend on,  among  other  things,  the
willingness  of financial  institutions  to  participate  in funding  automobile
financing  business  and  the  Company's  financial  condition  and  results  of
operations.   Moreover,  the  Company's  growth  may  be  inhibited,   at  least
temporarily,  if the Company is not able to obtain  additional  funding  through
these or other  facilities,  or if it is unable to  satisfy  the  conditions  to
borrowing  under  the  revolving   warehouse   credit   facility.   The  Company
consistently  assesses its long-term receivable funding arrangements with a view
to optimizing cash flows and reducing costs. The Company has several options for
funding including,  but not limited to, a public asset backed securitization,  a
sale into the recently  closed  commercial  paper  facility,  a private sale, or
temporarily  holding the receivables.  The Company  continues to evaluate market
conditions  and available  liquidity and could decide to alter the timing of its
securitizations  in the future  depending  on the  Company's  cash  position and
available short-term funding.

         Warehouse  facility.  The Company has  borrowing  arrangements  with an
independent  financial  institution  for a $500.0  million  revolving  warehouse
credit  facility  that is  insured  by a surety  bond  provider  to fund  Tier I
receivable  acquisitions.  At September 30, 1999, $169.8 million of the capacity
was utilized,  and an additional  $54.1 million was available to borrow based on
the outstanding principal balance of eligible receivables. At June 30, 1999, and
September  30,  1998,  $185.5  million  and $84.8  million of the  capacity  was
utilized,  and an  additional  $67.2  million and $62.6 million was available to
borrow  based on the  outstanding  principal  balance of  eligible  receivables,
respectively.

         Long-term debt. The Company issued $110.0 million of 8.53% Senior Notes
due August 1, 2002, in connection  with the Company's  initial public  offering.
Interest on the Notes is payable  semiannually,  and  principal  payments  began
August 1, 1998, and are due on each subsequent  August 1, in the amount equal to
approximately 20% of the stated original principal balance. A required principal
payment  was made on the Senior  Notes in August  1998 and August  1999 of $22.0
million.  In April 1996,  the Company  completed  a private  placement  of $46.0
million of 9.99% Senior  Subordinated  Notes due March 30, 2003,  with  interest
payable  quarterly  and principal  due at maturity.  In March 1997,  the Company
issued $65.0  million of Senior  Notes due  December  27,  2002.  The Notes were
issued as "Series A" in the principal  amount of $50.0 million at 7.75% interest
and  "Series B" in the  principal  amount of $15.0  million  at 7.97%  interest.
Interest on the Notes is payable  semiannually  and a  principal  payment is due
March 15,  2002,  in the  amount  equal to  approximately  33 1/3% of the stated
original balance, with the remaining principal due at maturity.

         The Company's credit agreements, among other things, require compliance
with  monthly  and  quarterly  financial  maintenance  tests  and  restrict  the
Company's ability to create liens, incur additional indebtedness,  sell or merge
assets and make investments. The Company is in compliance with all covenants and
restrictions imposed by the terms of indebtedness.

         Based on current cash flow  projections,  management  believes that the
Company's  existing capital resources,  the revolving  warehouse credit facility
described above,  future earnings,  expected growth in receivable  acquisitions,
and periodic  securitization of receivables should provide the necessary capital
and liquidity for its operations  through at least the next twelve  months.  The
period  during  which  its  existing  capital  resources  will  continue  to  be
sufficient will,  however,  be affected by the factors described above affecting
the  Company's  cash  requirements.  A number of these  factors are difficult to
predict,  particularly  including the cash effect of hedging  transactions,  the
availability of outside credit enhancement in securitizations or other financing
transactions   and  other   factors   affecting   the  net  cash   provided   by
securitizations.   Depending  on  the  Company's   ongoing  cash  and  liquidity
requirements,  market conditions and investor interest,  the Company may seek to
issue  additional  debt or  equity  securities  in the  near  term.  The sale of
additional  equity,  including  Class A Common Stock or preferred  stock,  would
dilute the interests of current shareholders.

Discussion of Forward-Looking Information

         The above  discussions  and notes to consolidated  condensed  financial
statements contain forward-looking  statements made by the Company regarding its
results of  operations,  effects of changes in  accounting  policies,  cash flow
needs and liquidity,  receivable  acquisition volume, target spreads,  potential
credit losses,  recovery rates,  prepayment rates,  servicing income,  Year 2000
compliance,   and  other  aspects  of  its  business.   Similar  forward-looking
statements  may be made by the Company from time to time.  Such  forward-looking
statements are subject to a number of important factors that cannot be predicted
with  certainty  and which could  cause such  forward-looking  statements  to be
materially  inaccurate.  Such factors include,  for example,  demand for new and
used autos,  competition,  and consumer credit and delinquency  trends.  See the
"Discussion of Forward-Looking  Information" under "Management's  Discussion and
Analysis of Financial  Condition  and Results of  Operations"  in the  Company's
Annual Report on Form 10-K for fiscal 1999 which is incorporated  herein by this
reference.

Year 2000 Compliance

         During  the  year  ended  June  30,  1997,  the  Company  began  a risk
evaluation of potential Year 2000 issues. The outcome of this evaluation was the
formation of a Year 2000  Committee  that  consists of officers and employees of
the  Company.  The  purpose of this  committee  is to assess all risks,  analyze
current  systems  including  information  technology  ("IT") and non-IT systems,
coordinate  upgrades  and  replacements,  and report the current  and  projected
status of all known Year 2000 compliance issues.

         During the assessment  phase,  over thirty  service  bureaus and system
vendors   which   include  third  parties  which  the  Company  has  a  material
relationship  were  identified  that  performed or supplied  potential Year 2000
compliance  issues.  The list included  eight service  bureaus,  seven  software
vendors,  seven hardware  vendors,  one electric  company,  six  maintenance and
supplies companies and four telecommunications  companies. Once the systems were
identified,  an  immediate  correspondence  was  established  for the purpose of
educating  the  Company  on known  Year  2000  issues  or Year  2000  compliance
certification.

         The systems  identified were put through one of two possible phases. If
the  vendor  provided  proof that the system in  question  had proper  Year 2000
compliance  certification  and a testing  cycle  was  possible,  an  appropriate
testing cycle was performed. If the testing cycle failed or the system had known
Year 2000 issues, a mission critical evaluation and replacement  recommendations
were performed.

         At this time,  all known  mission  critical  systems  have been  either
replaced  or  upgraded  with Year 2000  compliant  solutions.  The last of these
upgrades  was  performed  in March  1999,  as  scheduled.  The  Company has been
re-testing all systems and plans on completing these tests by November 15, 1999.
Beginning  October 1, 1999,  the  Company  entered a "quiet  period" on in-house
development and  implementations  that will last through  December 31, 1999. The
purpose  of the  "quiet  period"  is to  eliminate  any new Year 2000  issues by
blocking any new software or hardware installations or upgrades except as may be
necessary to correct a Year 2000 problem.

         The replacement or remediation  costs for Year 2000  compliance  issues
with the  Company  is  estimated  to be less than  $100,000,  which the  Company
recognized as incurred.  This estimated cost is mostly due to software  upgrades
that include new features which are combined with Year 2000 corrections.

         The  Company  estimates  that the worst case Year 2000  issue  scenario
would be discontinuance  of electrical power.  Although the Company has numerous
power backup  devices,  a long-term  power outage would have a material  adverse
effect on the Company's  operations.  Although the  discontinuance of electrical
power is possible,  the Company  believes the likelihood of such an outage to be
remote. The Company continuously  monitors the status of its Year 2000 plan and,
based on such information,  will develop  contingency plans as necessary.  See -
"Discussion of Forward-Looking Statements".



<PAGE>



Item 3.  Quantitative and Qualitative Disclosures About Market Risk

         The Company  bears the primary risk of loss due to credit losses in its
servicing portfolio.  Credit loss rates are impacted by general economic factors
that affect  customers'  ability to  continue  to make timely  payments on their
indebtedness.  Prepayments on receivables in the servicing  portfolio reduce the
size of the  portfolio and reduce the Company's  servicing  income.  The gain on
sales of receivables in connection with each securitization  transaction and the
amount of Retained Interest  recognized in each transaction  reflect  deductions
for estimates of future defaults and prepayments. The carrying value of Retained
Interest may be adjusted  periodically to reflect  differences between estimated
and actual  net  credit  losses and  prepayments  on past  Securitizations.  For
example,  if net credit  losses  increased or decreased by 100 basis points on a
$300.0 million  Securitization,  the gain on sale would result in a reduction or
an increase of the Gain (Loss) on Sales of  Receivables  by  approximately  $3.0
million pre-tax, before consideration of discounting.  The same 100 basis points
increase or decrease  would result in a reduction or an increase of the Retained
Interest of approximately  $24.0 million,  before  consideration of discounting,
based on a  securitized  receivable  portfolio of $2.4 billion at September  30,
1999. The forgoing examples are developed utilizing the cash flow model employed
by management  to calculate the fair value of Retained  Interest by changing the
credit loss assumption as described.  The Company does not believe  fluctuations
in interest rates materially affect the rate of prepayments on receivables.

         The  Company's  sources  of  funds  generally  have  variable  rates of
interest,  and its  receivable  portfolio  bears  interest at fixed  rates.  The
Company  therefore  bears  interest  rate  risk on  receivables  until  they are
securitized and employs derivative financial  instruments to mitigate this risk.
The Company uses a hedging strategy that primarily  consists of the execution of
forward interest rate swaps having a maturity approximating the average maturity
of the receivable  production during the relevant period.  There is no assurance
that this  strategy  will  completely  offset  changes  in  interest  rates.  In
particular,  such  strategy  depends on  management's  estimates  of  receivable
acquisition  volume and timing of its  Securitizations.  The Company  realizes a
gain on its hedging transactions during periods of increasing interest rates and
realizes  a loss on such  transactions  during  periods of  decreasing  interest
rates. The hedging gain or loss should  substantially offset changes in interest
rates  as seen by a lower or  higher  reported  gain on  sales  of  receivables,
respectively.  Recognition  of unrealized  gains or losses is deferred until the
sale of receivables during the Securitization. On the date of the sale, deferred
hedging  gains and losses are  recognized as a component of Gain (Loss) on Sales
of Receivables.  Increases or decreases in interest rates reduce or increase the
fair value of long-term debt,  respectively.  At September 30, 1999, the Company
had an unrealized  hedging loss on forward interest rate swaps of $289,000 based
on notional amounts outstanding of $371.2 million.


<PAGE>

         The following  table presents the principal cash repayments and related
weighted  average  interest rates by maturity date for the current variable rate
and long-term debt at September 30, 1999.

<TABLE>
<CAPTION>
                                           Nine months
                                           ended June
                                            30, 2000      2001           2002          2003           Total        Fair Value
                                            --------      ----           ----          ----           -----        ----------
                                                                       (Dollars in thousands)
<S>                                        <C>         <C>            <C>          <C>               <C>            <C>
Amounts due under warehouse facility       $169,800    $    --        $    --      $        --       $169,800       $169,800
   Weighted average variable rate              5.12%

Long-term debt                             $     --    $22,000        $43,667      $   111,333       $177,000       $155,655
   Weighted average fixed rate                 0.00%      8.53%          8.14%            8.86%          8.64%
</TABLE>

Sensitivity analysis on Retained Interest

At September  30, 1999,  key economic  assumptions  and the  sensitivity  of the
current fair value of Retained Interest to immediate 10% and 20% adverse changes
in assumed economics is as follows:


<TABLE>
<CAPTION>
Amounts as of September 30, 1999                               Tier I               Tier II           Total
                                                               ------               -------           -----
<S>                                                          <C>                    <C>             <C>
Fair value of retained interest                              192,750,243            7,656,367       200,406,609

Prepayment speed assumption (annual rate)                   22.50%-28.00%        16.07% - 20.53%

Impact on fair value of 10% adverse change                   186,947,223            7,599,313       194,546,536
Impact on fair value of 20% adverse change                   181,451,225            7,543,699       188,994,924


Net loss rate assumption (pool life rate)                   4.00% - 6.47%        12.00%-15.29%

Impact on fair value of 10% adverse change                   174,407,614            6,473,988       180,881,602
Impact on fair value of 20% adverse change                   155,870,532            5,275,948       161,146,480


Discount rate assumption (annual rate)                     8.18% - 14.60%       11.68% - 15.46%

Impact on fair value of 10% adverse change                   188,467,785            7,506,680       195,974,465
Impact on fair value of 20% adverse change                   184,380,313            7,362,158       191,742,471
</TABLE>



Part II. Other Information

Item 6.  Exhibits and Reports on Form 8-K

                  Exhibit 27 -  Financial Data Schedule

         (b)  Reports on Form 8-K

                  The  Company  filed no reports on Form 8-K during the  quarter
                  ended September 30, 1999.





<PAGE>




Signatures

         Pursuant to the  requirements  of the Securities  Exchange Act of 1934,
the  Registrant  has duly  caused  this report to be signed on its behalf by the
undersigned thereunto duly authorized.

                                        Union Acceptance Corporation

November 12, 1999                       By: /S/ John M. Stainbrook
                                        ----------------------------------------
                                        John M. Stainbrook
                                        President and Chief Executive Officer



November 12, 1999                       By: /S/ Rick A. Brown
                                        ----------------------------------------
                                        Rick A. Brown
                                        Treasurer, Secretary and
                                        Chief Financial Officer





                          REMOTE OUTSOURCING AGREEMENT






                                 by and between




                        ALLTEL INFORMATION SERVICES, INC.



                                       and



                          UNION ACCEPTANCE CORPORATION





                                    July 1998



<PAGE>



                                TABLE OF CONTENTS

                                                                            Page

1.            Scope of Services, Description of Exhibits ...........           1
  1.1         Services 1
  1.2         Exhibits 1

2.            Term .................................................           1

3.            Responsibilities of the Parties ......................           1
  3.1         Input Forms and Output Forms .........................           1
  3.2         Delivery 1
  3.3         Equipment and Communication Costs ....................           2
  3.4         Client's Input Data ..................................           2
  3.5         Maintaining Copies of Input ..........................           2
  3.6         Compatibility of Non-ALLTEL Systems3
  3.7         Audit ................................................           3
  3.8         Days of Operation 3

4.            Time of Performance ..................................           4
  4.1         Submission of Input ..................................           4
  4.2         Acts of God and Equipment Malfunction ................           4
  4.3         Special Requests .....................................           4
  4.4         Correction of Processing Errors ......................           4
  4.5         Client Review of Reports .............................           4
  4.6         Limitation of Liability ..............................           4

5.            Planning and Communication ...........................           5

6.            Education ............................................           5

7.          Mergers and Acquisitions ...............................           5

8.          Enchancements,  Replacement  Systems,  New Subsystems,
            New Systems, and Modifications to ALLTEL Batch and
            On-Line Systems ..........................................         5
   8.1      Announcement .............................................         5
   8.2      Installation of Enhancements and Replacement Systems 6
   8.3      Installation of New Subsystems and New Systems ...........         6
   8.4      Modifications Requested by Client ........................         6
   8.5      Client Knowledge of System Status ........................         7
   8.6      User Manuals .............................................         7

9.          Regulatory Compliance ....................................         7

10.         Confidentiality ..........................................         7
  10.1      Confidentiality of Client Data ...........................         7
  10.2      ALLTEL Data ..............................................         7
  10.3      Inspection of Records ....................................         8
  10.4      Legal Process ............................................         8
  10.5      Confidential Agreement ...................................         8

11.         Return of Data ...........................................         8
  11.1      Program Ownership 8
  11.2      Master and Transaction File Ownership ....................         9

12.         Disaster Recovery and File Backup ........................         9
  12.1      Disaster Recovery 9
  12.2      File Backup ..............................................         9

13.         Miscellaneous Services ...................................        10
  13.1      Authorized Additional Services ...........................        10
  13.2      Repetitive Services ......................................        10

14.         Price Adjustment .........................................        10

15.         Payment and Billing ......................................        10

16.         Termination ..............................................        11
  16.1      Right to Terminate .......................................        11
  16.2      Method of Termination ....................................        11
  16.3      Data, Systems and Programs11

17.         Year 2000 Compliance .....................................        11
  17.1      Responsibility and Obligation ............................        11
  17.2      Year 2000 Compliant Software .............................        11
  17.3      Year 2000 Compliance Exclusions ..........................        12
  17.4      Year 2000 Corrections ....................................        12

18.         No Interference with Contractual Relationship ............        13

19.         Assignment or Delegation of Duties........................        13

20.         Client and ALLTEL Employees ..............................        13

21.         Qualified Personnel ......................................        13

22.         Facilities for ALLTEL Personnel ..........................        13

23.         Notices ..................................................        13

24.         Paragraph Titles .........................................        14

25.         Counterparts .............................................        14

26.         Increase for Taxes .......................................        14

27.         Standard Reports and Schedules ...........................        14

28.         Financial Statements .....................................        14

29.         Governing Law ............................................        14

30.         Insurance ................................................        14

31.         Entire Agreement, Warranty Disclaimers ...................        15

32.         Covenant of Good Faith ...................................        15

33.         Informal Dispute Resolution ..............................        15
  33.1      Dispute Notice ...........................................        15
  33.2      Presidents' Meeting ......................................        15
  33.3      Mediation ................................................        15
  33.4      Litigation ...............................................        16
  33.5      Exception ................................................        16


                                    EXHIBITS

A.       Software Listing
B.       Reports
C.       Charges
D.       Input/Output Schedule
E.       ALLTEL Holiday Schedule
F.       ALLTEL Insurance Coverage
G.       Guidelines for Disaster Recovery Responsibilities
H.       Branch Automation Software License Agreement
I.       U.S. Year 2000 (MVS) Status



<PAGE>



                        ALLTEL INFORMATION SERVICES, INC.

                          REMOTE OUTSOURCING AGREEMENT


         This is an Agreement  between  ALLTEL  INFORMATION  SERVICES,  INC., an
Arkansas  corporation,  whose  permanent  mailing address is 4001 Rodney Parham.
Road,  Little Rock,  Arkansas  72212  (hereinafter  referred to as "ALLTEL") and
UNION  ACCEPTANCE  CORPORATION,  whose  permanent  mailing  address  is  250  N.
Shadeland  Avenue,  Indianapolis,  Indiana.  46219  (hereinafter  referred to as
"Client").  In  consideration  of the  payments  to be made and  services  to be
performed hereunder, the parties agree as follows:

1.       Scope of Services, Description of Exhibits.

         1.1      Services . In  consideration  for Client's payment of the fees
                  set forth in Exhibit C hereto,  ALLTEL  will  provide the data
                  processing  services  (including the dedication of appropriate
                  resources)  described  in  this  Agreement  and  the  Exhibits
                  hereto.

         1.2      Exhibits . ALLTEL will receive data from Client for processing
                  and will process such data and produce the reports selected by
                  Client  pursuant to Exhibit B in accordance with the schedules
                  set  forth  in  Exhibit  D.  Client  will pay  ALLTEL  for its
                  services  herein in accordance with this Agreement and Exhibit
                  C hereto.

2.       Term.

         The  effective  date of this  Agreement is October 1, 1998  ("Effective
         Date").  This  Agreement  will  terminate  on  September  30, 2004 (the
         "Expiration  Date").  Not  less  than  nine  (9)  months  prior  to the
         Expiration Date,  ALLTEL will submit to Client a renewal  agreement for
         the continuation of processing services and Client will promptly review
         such agreement,  and commence  negotiations  with ALLTEL, if necessary,
         and accept or reject the  agreement  within six (6) months prior to the
         Expiration Date.

3.       Responsibilities of the Parties.

         The parties  have  certain  responsibilities  under this  Agreement  as
follows:

         3.1      Input Forms and Output  Forms . Client will  provide all input
                  media,  output media,  balance control forms,  other forms and
                  paper stock necessary for its data processing.

         3.2      Delivery  . Client is  responsible  for entry of input data by
                  means of telecommunication  or, where applicable,  by delivery
                  of  documents  or tape by mail  through  contract  courier  or
                  otherwise to ALLTEL's  technology  center currently located at
                  Little Rock,  Arkansas  (the "ALLTEL  Data  Center").  Tape or
                  other    applicable    media   will   be   delivered   to   an
                  ALLTEL-designated  location at the ALLTEL Data Center.  ALLTEL
                  will  prepare  output for  receipt by Client  and,  when it is
                  "download" output, ALLTEL will transmit such output to Client.

<PAGE>

                  Where designated by Client,  ALLTEL will deliver output to the
                  U.S.  postal service or to contract  courier,  as requested by
                  Client.  ALLTEL will  separate  output,  by  application,  for
                  delivery to Client at the times and in the manner specified in
                  Exhibit D.  Subject to  Client's  responsibility  to  maintain
                  copies of  original  input data as  defined  in  Section  3.5,
                  ALLTEL   acknowledges  its   responsibility   for  safekeeping
                  Client's  documents  or data while they are in the ALLTEL Data
                  Center.

         3.3      Equipment and Communication Costs . In connection with the use
                  of on-line services, Client will pay all costs associated with
                  the  on-line  transmission  of input data to, and the  on-line
                  transmission of output from, the ALLTEL Data Center, including
                  but not limited to communication or telephone lines,  moderns,
                  routers,  gateways,  PC's,  servers and all related components
                  and the installation and continuing costs thereof, as required
                  by such on-line  operations.  As of the  Effective  Date,  the
                  Client-specific communications equipment components located in
                  Indianapolis consist of a 384K ALLTEL transport circuit (ID=EC
                  980112-001),  a Visual CSU model - Multi-Protocol District ASE
                  AS-T1-E,  a Cisco Router model 2503, five (5) SAA Gateways and
                  a BARR personal computer. The shared communication,  equipment
                  components  located at the  Technology  Center in Little  Rock
                  consist of the 384K  frame  relay to ATM  connection  from the
                  AENbb Hub, a Patch  Panel,  a Cisco Router model 7513, a token
                  ring connection and an MM 3172 Controller. ALLTEL reserves the
                  right to  approve  installation  dates and  selection  of such
                  equipment  to assure that this  equipment is  compatible  with
                  ALLTEL's  equipment  and  programs  and that the  installation
                  dates for such equipment are  compatible  with the ALLTEL Data
                  Center schedules in effect at the time of such installation.

                  In connection  with the use of on-line  services,  Client will
                  install and maintain the required  printing and file  transfer
                  system  compatible  with  ALLTEL's   processing   methods  and
                  systems.  Client  will enter  into  hardware  maintenance  and
                  operating system software maintenance agreements directly with
                  the vendors from whom the  equipment  and  software  base been
                  purchased  or  leased,  either  directly  from the  vendor  or
                  through ALLTEL or a third party.

         3.4      Client's Input Data . All tapes and other input data furnished
                  by Client  hereunder shall be in good  condition,  customarily
                  acceptable for machine reading in a form and format  specified
                  by ALLTEL.  All on-line data  transmissions  must be in proper
                  formats and input forms and data entry screens used must be in
                  accordance with ALLTEL's specifications, as provided to Client
                  in writing.  Client will correct all input data not  submitted
                  in the form and manner set forth herein.

         3.5      Maintaining  Copies of Input . Client will maintain  copies of
                  all input data for processing hereunder,  whether submitted to
                  ALLTEL   directly  or  through   third   parties,   to  permit
                  reconstruction of such input data. Client assumes all risks of
                  loss and expenses of reconstruction of such input data, except
                  for loss caused by ALLTEL's negligence.


<PAGE>

         3.6      Compatibility  of  Non-ALLTEL  Systems . If  Client  wishes to
                  utilize non-ALLTEL systems and have such systems communication
                  with ALLTEL  software,  ALLTEL shall determine the feasibility
                  thereof.  If feasible,  ALLTEL will submit a cost  proposal to
                  Client for development and repetitive  communication  with the
                  non-ALLTEL  systems.  Client  will  provide  all data input to
                  ALLTEL in ALLTEL's  standard  format as provided to the Client
                  in writing.  Client  will  receive  all  downloaded  data from
                  ALLTEL in ALLTEL's standard format.

         3.7      Audit.

                  (a)      ALLTEL will provide an annual audit of its operations
                           at  the  ALLTEL   Data   Center  by  an   independent
                           accounting  firm. A copy of the related  audit report
                           will be furnished to Client.

                  (b)      In addition,  ALLTEL will cooperate fully with Client
                           or its internal or external  auditors for the purpose
                           of  audit   and   regulatory   compliance.   Promptly
                           following any such audit of Client, whether conducted
                           by either internal or external auditors,  Client will
                           instruct its  auditors to conduct an exit  conference
                           with  ALLTEL  and  to  provide   ALLTEL  as  soon  as
                           thereafter as is  reasonably  possible a copy of each
                           report prepared as a result of such audit examination
                           whether in draft or final form.  In addition,  Client
                           will provide and  instruct  its external  auditors to
                           provide  ALLTEL  with a copy of that  portion of each
                           written report containing  comments concerning ALLTEL
                           or the services  performed by ALLTEL pursuant to this
                           Agreement.

         3.8      Days of  Operation . ALLTEL will  "batch  process"  and update
                  Client's  data five (5) days per week,  such days being Monday
                  through  Friday in  accordance  with  Exhibit  D. At  Client's
                  election and subject to adequate  implementation  time and for
                  additional  fees,  ALLTEL will process  Client's  data six (6)
                  days per week, such days being Monday through Saturday. At the
                  time of such  election,  Exhibit D will be  revised to reflect
                  the new on-line  availability and processing windows resulting
                  from six (6)-day processing. On-line service hours are defined
                  separately  in Exhibit D.  ALLTEL  will  observe  the  holiday
                  schedule shown in Exhibit E.

                  At Client's  election  and subject to adequate  implementation
                  time and for additional fees, ALLTEL will revert to processing
                  Client's data five (5) days a week,  Monday through Friday. At
                  the time of such  election,  Exhibit  D will be  revised  once
                  again to reflect five (5)-day processing on-line  availability
                  and processing windows. Client agrees that it will not request
                  a change in the number of  processing  days more than one time
                  per calendar year.

<PAGE>

4.       Time of Performance.

         The parties  agree that  timely and  accurate  submission  of input and
         output is essential to satisfactory performance under this Agreement.

         4.1      Submission of Input . Client agrees that its failure to submit
                  input  data  in  the  form  prescribed  in  Section  3  or  in
                  accordance  with the  schedules  set forth in  Exhibit D shall
                  enlarge  ALLTEL's time of performance  hereunder if and to the
                  extent reasonably necessary.

         4.2      Acts  of God  and  Equipment  Malfunction  . If an act of God,
                  other disaster, malfunction of equipment or other event beyond
                  the  reasonable   control  of  ALLTEL   prevents  timely  data
                  processing  hereunder,  Client  agrees that  ALLTEL's  time of
                  performance  shall be enlarged if and to the extent reasonably
                  necessary.

         4.3      Special   Requests  .  Special   requests  by  Client  or  any
                  governmental agency authorized to regulate or supervise Client
                  which impact ALLTEL's normal processing  schedule shall result
                  in an enlargement of ALLTEL's time of performance hereunder if
                  and to the extent reasonably necessary.

         4.4      Correction of Processing  Errors . In the event of an error in
                  processing  Client's  data,  ALLTEL  will  correct  such error
                  within a reasonable time, including the rebuilding of any data
                  files  damaged or  destroyed  by error.  Error  correction  or
                  rebuilding of data files shall be without  charge to Client if
                  due to the fault of  ALLTEL.  Client  will pay for the cost of
                  correcting  errors  and  rebuilding  data  files  unless  such
                  correcting and/or rebuilding is caused by the fault of ALLTEL.
                  If  faulty  programs  generate  any such  error,  ALLTEL  will
                  provide  Client  with  evidence,   as  Client  may  reasonably
                  require,  which will verify the complete and proper  execution
                  of corrections to applicable program routines.

         4.5      Client  Review of Reports . Client will  carefully  review and
                  inspect all reports prepared by ALLTEL and balance promptly to
                  the control totals mutually  established by Client and ALLTEL,
                  and  within  two  (2)   business   days  after  any  error  or
                  out-of-balance  condition  could be  detectable,  Client  will
                  notify ALLTEL of any erroneous processing.  If Client fails to
                  so notify ALLTEL, it shall be deemed to have waived its rights
                  with  respect  to such  error  and to have  assumed  all risks
                  related  thereto,  including  any  increase  in  the  cost  of
                  connection, to the extent that ALLTEL shall establish that the
                  same could have been  avoided  by  earlier  detection  of such
                  error.

         4.6      Limitation  of  Liability  . Except  for  claims  or  expenses
                  arising  out  of   ALLTEL's   gross   negligence   or  willful
                  misconduct. IF ALLTEL SHALL BREACH ANY COVENANT,  AGREEMENT OR
                  UNDERTAKING  REQUIRED  OF  IT  BY  THIS  AGREEMENT,   ALLTEL'S
                  LIABILITY  FOR ANY  LIABILITIES,  LOSSES,  COSTS,  DAMAGES AND
                  EXPENSES IN  ASSOCIATION  WITH ANY CLAIM OR ACTION RELATED TO,
                  IN CONNECTION WITH OR ARISING OUT OF THIS  AGREEMENT,  WHETHER
                  IN CONTRACT OR TORT OR OTHERWISE, SHALL BE LIMITED TO CLIENT'S
                  DIRECT DAMAGES, ACTUALLY INCURRED. IN NO EVENT SHALL ALLTEL BE
                  LIABLE  FOR  INDIRECT,   SPECIAL,   PUNITIVE,   INCIDENTAL  OR
                  CONSEQUENTIAL  DAMAGES  OF ANY  KIND  WHATSOEVER,  FOR LOSS OF
                  REVENUES OR LOSS OF PROFITS OR FOR THE CLAIMS OR DEMANDS  MADE
                  BY ANY THIRD PARTIES.


<PAGE>

5.       Planning and Communication.

         ALLTEL and Client agree that effective  planning and  communication are
         necessary to provide  direction to data processing,  and that they will
         work to promote a free and open exchange of information  between ALLTEL
         personnel, Client executive management and Client user departments.

6.       Education.

         ALLTEL will make  available to Client and its  personnel,  its standard
         application  software  training  courses,  which are generally  held in
         Little Rock,  Arkansas,  in  accordance  with  ALLTEL's  education  and
         training department  schedule, a current copy of which will be provided
         to Client upon request. Client personnel may attend such courses, which
         are  generally  offered  by ALLTEL to its  customers,  upon  payment of
         ALLTEL's   then  current   standard   published   course  fee.   Client
         acknowledges that enrollment of Client personnel in any courses offered
         by ALLTEL  shall be subject to normal space  availability  requirements
         and  compliance  with ALLTEL's  standard  registration  and  enrollment
         deadlines and  procedures.  Client also will complete any and all class
         prerequisites  prior to attending  class.  Travel expenses  incurred by
         Client personnel attending any such classes shall be borne by Client.

7.       Mergers and Acquisitions.

         Upon written  request by Client,  ALLTEL will process  additional  data
         resulting from any merger or acquisition involving either Client or any
         of  Client's  affiliates;   subject,   however,  to  agreement  on  the
         processing  and  conversion  charges  applicable  thereto.  Client will
         notify ALLTEL of any such  proposed  merger or  acquisition  as soon as
         reasonably practicable.

8.       Enchancements,  Replacement Systems,  New Subsystems,  New Systems, and
         Modifications to ALLTEL Batch and On-Line Systems.

         8.1      Announcement . A current list of all enhancements, replacement
                  systems,  new subsystems,  and new systems developed by ALLTEL
                  and made  generally  available to customers of the ALLTEL Data
                  Center    is   posted   at    ALLTEL's    Internet    website:
                  banksoft.alltel.com.  At Client's request, ALLTEL will furnish
                  such listings to Client. An enhancement  refers to a scheduled

<PAGE>

                  upgrade of a current system. A replacement  system refers to a
                  system  developed  to  replace  an older  version of that same
                  system. New subsystems and new systems refer to subsystems and
                  systems newly  developed and released to the ALLTEL network of
                  data centers.

         8.2      Installation  of Enhancements  and Replacement  Systems . With
                  respect to systems and subsystems  listed in Exhibit A, ALLTEL
                  will install and Client will accept all such  ALLTEL-developed
                  enhancements  and replacement  systems.  If Client declines to
                  accept an enhancement or a replacement  system,  Client may be
                  required  to pay the cost of  processing  for the  stand-alone
                  system, said cost to be determined at the time.  Subsequent to
                  the installation of an  ALLTEL-developed  replacement  system,
                  ALLTEL will no longer  provide  enhancements  to the  replaced
                  version of that ALLTEL system.  Installation  of  enhancements
                  and  replacement  systems  will be provided by ALLTEL  without
                  installation  charge  except for  Client-specific  programming
                  requirements  and  unless  program  modifications   previously
                  installed  by ALLTEL,  at  Client's  request,  have  created a
                  condition which would result in excess  installation time over
                  the  normal  installation  time,  in which  event the  related
                  excess  hours  of  programmer  time,   client  services  time,
                  computer  time and  computer  operator  time  will be  charged
                  Client using ALLTEL's Hourly Rates as defined herein.

         8.3      Installation   of  New   Subsystems  and  New  Systems  .  New
                  subsystems  or new  systems  will be  provided  by  ALLTEL  at
                  Client's  option for a license  fee,  if  applicable,  and the
                  installation  charge described below.  ALLTEL will present the
                  features of such new  subsystems  or new systems to Client and
                  inform Client of any fees related to such installation. Client
                  will pay the costs of  education  of Client's  employees,  new
                  user documentation, file conversions and a reasonable increase
                  in repetitive  processing charges (if any) associated with new
                  subsystems  or  systems.  ALLTEL will  present  the  features,
                  installation and education  costs,  and additional  processing
                  charges (if any) to Client at least  ninety (90) days prior to
                  the scheduled  implementation  of the new subsystem or system.
                  Any  programmer,   client  services,   computer  operator,  or
                  computer time required by ALLTEL for  modification to such new
                  subsystem  or system  requested  by Client  will be charged to
                  Client using ALLTEL's Hourly Rates as defined herein.

         8.4      Modifications  Requested  by Client . During  the term of this
                  Agreement,  Client may request  modifications  to the programs
                  installed   for  Client.   If  ALLTEL   agrees  to  make  such
                  modifications,  computer,  computer operator, client services,
                  and   programmer   time  used  by  ALLTEL  to  implement  such
                  Client-authorized  modifications  will be  charged  to  Client
                  using  ALLTEL's  Hourly  Rates as  defined  herein.  Requested
                  modifications  may increase the cost to Client of subsequently
                  installing  and/or processing  ALLTEL-developed  enhancements,
                  replacements systems, new subsystems,  or new system releases.
                  With respect to  modifications  of ALLTEL's  application  bank
                  control records (BCR's), Client shall have the ability to make
                  on-line certain BCR modifications as agreed upon by Client and
                  ALLTEL.   ALLTEL  shall  made  other  Client   requested   BCR
                  modifications,  without charge, except for modifications which
                  require  programming  time. Client will pay for chargeable BCR
                  modifications, at ALLTEL's Hourly Rates.
<PAGE>

         8.5      Client  Knowledge of System Status . Client  acknowledges  its
                  responsibility  to remain informed of the direction and status
                  of the software,  including  attendance at necessary education
                  classes and  workshops.  ALLTEL will make product  information
                  available via ALLTEL's  Internet website and/or on other media
                  as appropriate.

         8.6      User Manuals . ALLTEL will ensure that Client is provided with
                  a full  set  of  documentation,  via  electronic  media  where
                  available,  applicable  to the  systems  listed in  Exhibit A.
                  Client is responsible for the personalization,  the subsequent
                  maintenance,   reproduction   and  distribution  of  all  user
                  manuals.

9.       Regulatory Compliance.

         To comply  with the  requests  of  applicable  regulatory  authorities,
         ALLTEL  agrees  that  Client's   processing  will  have  priority  over
         processing for ALLTEL's  non-financial  customers,  if any. ALLTEL will
         provide,  at the prescribed times, all required letters of assurance to
         the  appropriate  regulatory  authorities.  During  the  term  of  this
         Agreement,  ALLTEL agrees that  ALLTEL's  programs will comply with the
         mandatory federal data processing output requirements  specified by the
         federal regulatory  authorities  applicable to Client. Client will make
         ALLTEL aware of any applicable local or state  regulatory  requirements
         that have  requirements  different  than  those of  federal  regulatory
         authorities.  Any changes required by such state or local  requirements
         which  ALLTEL shall  endeavor to obtain  consents to share the costs of
         such charges  required by such state and local  requirements  among the
         ALLTEL clients affected.

10.      Confidentiality.

         10.1     Confidentiality  of Client Data . All  information  concerning
                  Client, its business or customers submitted to ALLTEL pursuant
                  to this  Agreement  shall be held in  confidence by ALLTEL and
                  shall not be disclosed. No person or entity shall be permitted
                  to  have   access  to  Client's   data   without  the  written
                  authorization  of  Client.  All  of  Client's  data  shall  be
                  available  for  examination  by  Client,  at any  time  during
                  regular business hours, without notice.

         10.2     ALLTEL Data . All information concerning ALLTEL, its software,
                  related  documentation or its business  submitted by ALLTEL to
                  Client  pursuant to this Agreement shall be held in confidence
                  by Client and Client will safeguard such  information with the
                  same degree of care that it exercises  with respect to its own
                  proprietary and confidential  information.  Client agrees that
                  no such information will be disclosed or made available to any
                  third party for any reason except for employees of Client on a
                  "need-to-know"  basis,  for auditing  purposes by  independent

<PAGE>

                  certified  accountants,  and  for  complying  with  applicable
                  governmental  laws,   regulations  or  court  orders.   Client
                  covenants and agrees that,  except as ALLTEL may  specifically
                  approve in writing,  in advance,  it will not utilize any such
                  information, except as contemplated by this Agreement.

         10.3     Inspection  of Records . No person  shall be permitted to have
                  access to Client's data without the written authorization of a
                  properly  designated  officer  of Client  which  authorization
                  shall  specify the data to which such persons may have access.
                  ALLTEL agrees that all of Client's data shall be available for
                  examination,  at  any  time  during  regular  business  hours,
                  without notice.  Except as provided in Section 10.2, no person
                  shall  be  permitted  access  to  any  information  concerning
                  ALLTEL,  its software,  related  documentation or its business
                  without  the  prior  written   authorization   of  a  properly
                  designated  officer  of  ALLTEL,   which  authorization  shall
                  specify the information to which such persons may have access.

         10.4     Legal  Process  . If one  party  receives  any  legal  process
                  requiring it to produce the other  party's data or that of any
                  of the other  party's  customers,  such party shall notify the
                  other party  promptly and deliver copies of such orders to the
                  other party,  immediately  and prior to  compliance  with such
                  process  at  such  party's   address   first  listed  in  this
                  Agreement.  Any such  notice  to  ALLTEL  shall be sent to the
                  attention of General Counsel.

         10.5     Confidential  Agreement  . This  Agreement  (and any  Exhibits
                  hereto)  is a  confidential  document.  In no  event  may this
                  Agreement  be  reproduced  or  copied  or shown  to any  third
                  parties by either  Client or ALLTEL  without the prior written
                  consent  of the other  party,  except as may be  necessary  by
                  reason of legal, audit or regulatory  requirements  beyond the
                  reasonable control of ALLTEL or Client, as the case may be.

11.      Return of Data.

         At Client's  request  and upon  payment by Client to ALLTEL at ALLTEL's
         Hourly  Rates,  ALLTEL  will  provide to Client all data and files,  in
         machine-readble  form or  otherwise,  belonging  to Client in  ALLTEL's
         possession at any time. Client's right to request and receive such data
         and files is absolute and shal not be affected by any default of Client
         under this Agreement or for any other reason.

         11.1     Program Ownership . ALLTEL's  proprietary programs and related
                  documentation   will  remain  its  property  both  during  and
                  subsequent  to the term of this  Agreement.  Any  programs and
                  related  documentation owned by Client that are used by ALLTEL
                  to process  Client's  data will remain the  property of Client
                  and ALLTEL may not use such  programs for any purpose  without
                  Client's prior written permission.


<PAGE>

         11.2     Master and  Transaction  File Ownership . Client's  master and
                  transaction  files are the property of Client and will be made
                  available  to Client by ALLTEL,  promptly  upon the request of
                  Client.  Such data will be made  available in its then present
                  format, copied onto magnetic tapes supplied by Client. Charges
                  for such  services  will be at ALLTEL's  Hourly  Rates then in
                  effect.  Client will pay all charges for the  delivery of such
                  data to the Client.

12.      Disaster Recovery and File Backup.

         12.1     Disaster  Recovery . ALLTEL shall  provide  disaster  recovery
                  services for its batch and on-line  processing  obligations to
                  Client at a dedicated facility which is equipped to handle the
                  ALLTEL Data Center  processing in the event disaster  recovery
                  is needed.  Client agrees to provide data communication access
                  to  the  disaster  recovery  facility,  including  payment  of
                  communication  expense  to  the  disaster  recovery  facility.
                  ALLTEL is  responsible  for locating at the disaster  recovery
                  facility the necessary communications devices (including,  but
                  not  limited  to  routers,   CSU's/DSU's,   modems,  etc.)  to
                  facilitate  such  communication.  ALLTEL shall  designate  and
                  design such backup network for Client.  Throughout the term of
                  this  Agreement,  ALLTEL  will  maintain  in effect  contracts
                  and/or   arrangements   for  disaster   recovery,   which  are
                  substantially  equivalent  to  those  that  are  currently  in
                  effect.

                  Client  acknowledges that disaster  recovery  arrangements are
                  designed to deal with circumstances that are expected to cause
                  a substantial  portion of the  capabilities at the ALLTEL Data
                  Center to be unavailable  for a period  exceeding  seventy-two
                  (72) consecutive hours.

                  ALLTEL will test its disaster  recovery  capabilities at least
                  once  per   calendar   year.   Client  shall  be  required  to
                  participate   in  the  disaster   recovery  test  when  deemed
                  appropriate by ALLTEL.

                  Guidelines  to  assist  the  parties  in  understanding  their
                  respective general  responsibilities  and areas of cooperation
                  with  respect to disaster  recovery are set forth in Exhibit G
                  attached hereto.

         12.2     File Backup . ALLTEL will provide and maintain adequate backup
                  files of Client's  data  received  by ALLTEL and all  programs
                  utilized to process Client's data.


<PAGE>

13.      Miscellaneous Services.

         13.1     Authorized  Additional  Services  . Client may  authorize  and
                  ALLTEL may agree to perform  certain  services not included in
                  this Agreement.  Authorized services such as the use of ALLTEL
                  programmers  or  non-repetitive  computer and operator time or
                  clerical function will be charged to Client by multiplying the
                  actual hours used by the appropriate  ALLTEL hourly rates (the
                  "Hourly Rates") set forth in Exhibit C hereto.

         13.2     Repetitive  Services  .  Client  also may  request  ALLTEL  to
                  prepare price quotations for services of a repetitive  nature.
                  If ALLTEL agrees to perform such services, ALLTEL will provide
                  Client   with  a   written   fee   quotation.   Upon   written
                  authorization from Client,  ALLTEL promptly will initiate such
                  services in accordance with the mutually agreed upon schedule.

14.      Price Adjustment.

         The parties  acknowledge  that  ALLTEL's  costs of  providing  services
         pursuant to this Agreement are likely to increase,  particularly in the
         areas of data processing salaries and operating system maintenance. The
         fees and charges reflected in this Agreement will be increased, but not
         decreased,  to compensate  ALLTEL for such inflation based upon changes
         in the Consumer  Price Index for All Urban  Consumers - Other Goods and
         Services  (the  "CPI-U") as published by the U.S.  Department of Labor,
         Bureau of Labor  Statistics.  Effective October 1, 1999 (the thirteenth
         contract  month),  such  fees and  charges  shall be  increased  by the
         percentage increase in the CPI-U over the one (1)-year period ended May
         31, 1999 (the eighth contract month).  Annually  thereafter,  such fees
         and charges shall be further  increased by the  percentage  increase in
         the CPI-U for the  corresponding  twelve  (12)-month  period ending May
         31st of each year.

15.      Payment and Billing.

         All amounts payable pursuant to this Agreement shall be payable in U.S.
         currency.  ALLTEL shall bill the Base  Processing Fee as set in Section
         1.1 of  Exhibit C, on the first day of each  month for  services  to be
         provided during that month. ALLTEL will bill all additional incremental
         fees,  reimbursable expenses and other charges on the first day of each
         month,  for services  rendered  during the  preceding  month.  All such
         billings shall be due upon receipt.  If Client fails to pay any invoice
         within  thirty  (30) days from the mail date of invoice,  ALLTEL  shall
         notify  Client that such  invoice is past due and ALLTEL shall charge a
         late penalty equal to one and one-half  percent (1.5%) per month on the
         outstanding  balance  owed by  Client.  If  Client  is past  due in any
         payment for more than sixty (60) days from mail date of invoice, ALLTEL
         may terminate this Agreement by giving thirty (30) days' written notice
         to Client.


<PAGE>

16.      Termination.

         This  Agreement  may be  terminated  prior to the  Expiration  Date, as
follows:

         16.1     Right to  Terminate . In addition  to any other  rights  which
                  either  party  may have in law or  equity,  either  ALLTEL  or
                  Client may terminate this  Agreement if the  defaulting  party
                  fails to cure any default hereunder within thirty (30) days of
                  written notice from the other party, specifying the nature and
                  extent of any such default.

         16.2     Method of  Termination  . Exercise  of the right to  terminate
                  under this Section must be  accomplished by specifying in such
                  written notice to the defaulting  party, the nature and extent
                  of such default and fixing a date, on the last day of a month,
                  not less than one hundred eighty (180) days following the date
                  of receipt of such notice, for cessation of services hereunder
                  (the "Termination Date").

         16.3     Data, Systems and Programs . If this Agreement expires,  or if
                  Client  terminates  by virtue of ALLTEL  default,  the  Branch
                  Automation  Software  shall  remain  subject  to Exhibit G. In
                  addition,  upon Client's request,  ALLTEL agrees to provide to
                  Client copies of Client's data files,  records and programs on
                  magnetic media.

17.      Year 2000 Compliance.

         17.1     Responsibility   and  Obligation  .  This  Section   addresses
                  ALLTEL's   responsibility   and   obligation   for  Year  2000
                  compliance  solely of the ALLTEL  software  identified  on the
                  Schedule   titled   "U.S.   Year  2000  (MVS)   Status"   (the
                  "Schedule").  The version which is current as of the Effective
                  Date is  attached  to and  made a part of  this  Agreement  as
                  Exhibit 1. The  Schedule  is  updated  regularly  and  updated
                  versions  can  be  accessed  at  ALLTEL's   Internet  website,
                  banksoft.altel.com. The software identified on the Schedule is
                  referred to herein as the "Y2K Software". Year 2000 compliance
                  of any other  software or any hardware,  equipment or services
                  provided  by or  through  ALLTEL or any of its  affiliates  is
                  beyond  the  scope  of  this   Section   and  is  outside  the
                  responsibility and obligation of ALLTEL hereunder.

         17.2     Year 2000 Compliant Software . ALLTEL will make available,  at
                  no additional charge, updates, modifications,  corrections and
                  enhancements to the Y2K Software which when properly installed
                  on a Year 2000  compatible  operating  system and/or  hardware
                  environment  will  cause  the Y2K  Software  to be "Year  2000
                  Compliant".  The Y2K Software  will be  considered  "Year 2000
                  Compliant" if the Y2K Software  manages and  manipulates  data
                  involving dates, including  single-century,  cross-century and
                  leap year formulas,  and date values without  resulting in the
                  generation  of  incorrect  or invalid  values  involving  such
                  dates, or causing an abnormal ending.


<PAGE>

         17.3     Year  2000   Compliance   Exclusions  .  The   representations
                  contained in this  Section  shall have no effect and shall not
                  apply if:

                  (a)      the  failure  of the Y2K  Software  to be  Year  2000
                           Compliant is the result,  in whole or in part, of the
                           interaction  between the Y2K  Software  and any other
                           software which may pass data into or accept data from
                           Client's  system  or  the  Y2K  Software  (including,
                           without   limitation,   all  third-party   software),
                           including any failures relating to interfaces between
                           the Y2K Software any other software; or

                  (b)      the operating  system and/or hardware  environment is
                           not owned and operated by ALLTEL and is not Year 2000
                           compatible; or

                  (c)      there have been  modifications  of the Y2K  Software,
                           unless  the   modifications  or   customization   are
                           re-applied  by  ALLTEL  after  each  installation  of
                           additional  updates,  corrections,  modifications  or
                           enhancements   to   make   such    modifications   or
                           customization Year 2000 Compliant; or

                  (d)      the Year 200 updates to the Y2K  Software  are either
                           not installed by ALLTEL or not properly  installed by
                           Client's    organization    according    to    ALLTEL
                           specifications; or

                  (e)      the Y2K Software  which is not Year 2000 Complaint is
                           behind  the  "Minimum   Year  2000  Release   Levels"
                           specified  in the  Schedule or Client's  organization
                           fails to properly install or have installed any other
                           necessary  updates,  modifications,  corrections  and
                           enhancements   (including,   but  not   limited   to,
                           additional code posted on the ALLTEL Internet website
                           and  additional  tapes  made  available  by ALLTEL in
                           accordance with ALLTEL specifications; or

                  (f)      this Agreement  expires or is terminated prior to the
                           failure of the Y2K Software to Year 2000 Complaint.

         17.4     Year 2000  Corrections  . In the event  that the  updated  Y2K
                  Software   is  not  Year  2000   Compliant,   subject  to  the
                  limitations  contained  this Section,  ALLTEL will correct and
                  repair  the Y2K  Software  to make  it  Year  2000  Complaint,
                  ALLTEL's  liability   (including,   without  limitation,   all
                  liability related to Year 2000) is limited as provided in this
                  Agreement.  EXCEPT AS  EXPRESSLY  PROVIDED  HEREIN,  ALL OTHER
                  WARRANTIES,  EXPRESS OR IMPLIED, WITH RESPECT TO THE YEAR 2000
                  COMPLIANCE  OF THE Y2K  SOFTWARE,  INCLUDING  ANY  WARRANTY OF
                  MERCHANTABILITY  OR  FITNESS  FOR A  PARTICULAR  PURPOSE,  ARE
                  HEREBY EXPRESSLY DISCLAIMED AND EXCLUDED.


<PAGE>

18.      No Interference with Contractual Relationship.

         Client  warrants that, as of the date hereof,  it is not subject to any
         contractual  obligation  that would  prevent  Client from entering into
         this  Agreement,  and that ALLTEL's offer to provide such service in no
         way caused or induced Client to breach any contractual obligation.

19.      Assignment or Delegation of Duties.

         Neither party hereto shall assign,  subcontract, or otherwise convey or
         delegate its rights or duties  hereunder to any other party without the
         prior written consent of the other party to this Agreement.

20.      Client and ALLTEL Employees.

         During  the term of this  Agreement  and for a  period  of one (1) year
         thereafter,  both  Client  and ALLTEL  agree not to  solicit  nor offer
         employment  to any  employee  of the other  without  the prior  written
         consent of the other.

21.      Qualified Personnel.

         ALLTEL  personnel  providing  services to Client will  possess at least
         that degree of skill and  expertise  required  to perform the  services
         contemplated by this Agreement and generally held by persons of similar
         employment,  Client  may  establish,  and  ALLTEL  will  adhere to, the
         priority of tasks to be accomplished by ALLTEL personnel.  ALLTEL shall
         select the  members  of  ALLTEL's  staff.  Members of the staff are not
         employees or agents of Client for any purpose.

22.      Facilities for ALLTEL Personnel.

         To the extent ALLTEL personnel may require access to Client's premises,
         Client will provide  office  space,  office  supplies  and  secretarial
         assistance for ALLTEL staff.  ALLTEL will comply with Client's security
         procedures  and rules with  respect to access to Client's  premises and
         use of Client's facilities.

23.      Notices.

         All  notices,  requests and  demands,  other than  routine  operational
         communications  under this Agreement,  shall be in writing and shall be
         deemed to have been duly given when  delivered in person or by contract
         courier  or three (3)  business  days  following  deposit in the United
         States mail,  registered or certified postage prepaid, and addressed to
         the other party at the address  first  herein  shown  above.  Notice of
         changes of address, if any, shall be given in like manner.


<PAGE>

24.      Paragraph Titles.

         Paragraph  titles as to the  subject  matter of  particular  paragraphs
         herein are for  convenience  only and are in no way to be  construed as
         part  of  this  Agreement  or as a  limitation  of  the  scope  of  the
         particular paragraphs to which they refer.

25.      Counterparts.

         This Agreement may be executed in several  counterparts,  each of which
         shall be deemed to be an  original,  but all of which shall  constitute
         one and the same instrument.

26.      Increase for Taxes.

         Client will pay  directly,  or reimburse  ALLTEL for, all taxes however
         designated,  levied  or  based  on the  charges  hereunder  or on  this
         Agreement,  including state and local sales,  use,  privilege or excise
         taxes based on gross revenues or taxes on services rendered; excluding,
         however,  any taxes  levied on the  personal  property or net income of
         ALLTEL and Indiana gross income tax. The  provisions of this Section 26
         shall survive the termination of this Agreement.

27.      Standard Reports and Schedules.

         All  processing for Client and each of its  subsidiaries  or facilities
         will be  identical  in terms of  applications  processed  (Exhibit  A),
         reports produced (Exhibit B), and input-output schedules (Exhibit D).

28.      Financial Statements.

         Annually,  within one hundred  twenty (120) days following the close of
         its fiscal year,  each of ALLTEL and Client will provide to the other a
         copy of its financial statement for the most recent year.

29.      Governing Law.

         This  Agreement  shall be governed by and construed in accordance  with
         the  laws  of  the  State  of  Indiana.   The  parties  that  exclusive
         jurisdiction  and venue  for the  resolution  of  disputes  under  this
         Agreement  shall be the  state or  federal  courts  located  in  Marion
         County, Indiana.

30.      Insurance.

         A schedule of ALLTEL's current insurance coverage is attached hereto as
         Exhibit F.  ALLTEL  may alter such  coverage  at  ALLTEL's  discretion.
         However,  ALLTEL will not  eliminate  any such coverage if, in light of
         the  related  risks,  costs of  insurance  and  ALLTEL's  then-existing
         financial condition, it would not be prudent to do so.


<PAGE>

31.      Entire Agreement, Warranty Disclaimers.

         This  Agreement  constitutes  the entire  agreement  between Client and
         ALLTEL.  This  Agreement  may not be amended in any  fashion  except by
         written  instrument,  executed  by  the  parties  hereto,  specifically
         providing for amendment thereof.  ALLTEL MAKES NO WARRANTIES EXPRESS OR
         IMPLIED, OTHER THAN THE EXPRESS WARRANTIES CONTAINED IN THIS AGREEMENT.
         NO  REPRESENTATION  OR  STATEMENT  NOT  EXPRESSLY   CONTAINED  IN  THIS
         AGREEMENT OR  INCORPORATED  HEREIN BY  REFERENCE  SHALL BE BINDING UPON
         ALLTEL AS A WARRANTY OR OTHERWISE.

32.      Covenant of Good Faith.

         ALLTEL and Client agree that, in their respective  dealings arising out
         of or  related  to this  Agreement,  they  shall act fairly and in good
         faith.

33.      Informal Dispute Resolution.

         If  any  dispute   should  arise   concerning   performance   under  or
         interpretation of this Agreement, then, prior to, and as a condition to
         a party's  right to initiate any  litigation  in respect  thereof,  the
         parties  shall take the  following  steps in an  attempt to  informally
         resolve any such dispute.

         33.1     Dispute  Notice . At the request of either  party,  the senior
                  managers  of  the  parties  assigned  to the  data  processing
                  matters  contemplated  by this Agreement  shall meet in person
                  and shall present to each other a written summary,  reflecting
                  in  reasonable  detail the nature and extent of the dispute in
                  question  (the  "Dispute  Notice").  Such a meeting shall take
                  place within five (5) days after the receipt of the request.

         33.2     Presidents'  Meeting . If within three (3) days  following the
                  meeting held pursuant to paragraph 33.1 above, said dispute is
                  not resolved, or if for any reason the meeting contemplated by
                  paragraph 33.1 has not been held as contemplated thereby, then
                  the matter in dispute  shall be presented to the  president of
                  ALLTEL and to the  president  of Client for  resolution.  Said
                  presidents (or their appointed designees) shall meet in person
                  within three (3) business days following a written  request by
                  either party. Such meeting shall include a presentation of the
                  written  descriptions of the dispute contemplated by paragraph
                  33.1.

         33.3     Mediation . If any dispute remains  unresolved  after ten (10)
                  business  days  following  the initial  request  for  informal
                  dispute resolution,  then either party may refer the matter to
                  the American Arbitration  Association ("AAA") for mediation by
                  an  individual  with subject  matter  expertise in the area of
                  dispute,  and both parties  shall  cooperate in the  mediation
                  process for thirty (30) days. The costs of the mediation shall
                  be borne equally by both parties.


<PAGE>

         33.4     Litigation  . If the dispute  remains  unresolved  after forty
                  (40) days following the initial  request for informal  dispute
                  resolution,   then  either  party  may  initiate   appropriate
                  litigation in respect thereof.

         33.5     Exception . Notwithstanding the foregoing,  if the parties are
                  able to resolve disputes without  litigation in a court of law
                  and  without   resorting  to  the   procedures   described  in
                  paragraphs  33.1  through  33.4 of this Section 33, they shall
                  not be obligated to follow such procedures.

IN WITNESS WHEREOF, the undersigned representatives of the parties have executed
this Agreement, thereunto duly authorized, as of the Effective Date.

ALLTEL INFORMATION SERVICES, INC.   UNION ACCEPTANCE CORPORATION


By:      /s/ Danny Elliott                     By:   /s/ Timothy I. Shaw
        --------------------------             ---------------------------
Name:   Danny Elliott                          Name:   Timothy I. Shaw
Title:  Vice President                         Title:  Chief Information Officer

Date:   8-6-98                                 Date:      7-31-98





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