NORWEST EQUITY PARTNERS V LP
SC 13G, 2000-10-31
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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C.  20549

SCHEDULE 13G

Under the Securities Exchange Act of 1934

ServiceWare Technologies, Inc.
(Name of Issuer)

Common Stock
(Title of Class of Securities)

81763Q 10 9
(CUSIP Number)


Check the appropriate box to designate the rule pursuant to which
this Schedule is filed:

     [ ] Rule 13d-1(b)
     [ ] Rule 13d-1(c)
     [X] Rule 13d-1(d)

*The remainder of this cover page shall be filled out for a
reporting person's initial filing on this form with respect to
the subject class of securities, and for any subsequent amendment
containing information which would alter the disclosures provided
in a prior cover page.

The information required in the remainder of this cover page
shall not be deemed to be "filed" for the purpose of Section 18
of the Securities Exchange Act of 1934 ("Act") or otherwise
subject to the liabilities of that section of the Act but shall
be subject to all other provisions of the Act (however, see the
Notes).



13G

CUSIP NO. 81763Q 10 9


1)     NAME OF REPORTING PERSON
       S.S. OR I.R.S. IDENTIFICATION NO. OF ABOVE PERSON

         Norwest Equity Partners V, LP
         Tax Identification No.  41-1799874

2)      CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP* (a) [ ]
                                                          (b) [ ]
3)      SEC USE ONLY

4)      CITIZENSHIP OR PLACE OF ORGANIZATION

          Minnesota

NUMBER OF          (5)  SOLE VOTING POWER
SHARES                    2,601,570
BENEFICIALLY       (6)  SHARED VOTING POWER
OWNED BY                  0
EACH               (7)  SOLE DISPOSITIVE POWER
REPORTING                 2,601,570
PERSON             (8)  SHARED DISPOSITIVE POWER
WITH                      0

9)     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING
       PERSON

         2,601,570

10)     CHECK IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN
        SHARES*

11)     PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)

          11.1%

12)     TYPE OF REPORTING PERSON*

          PA






13G

CUSIP NO.  81763Q 10 9


1)     NAME OF REPORTING PERSON
       S.S. OR I.R.S. IDENTIFICATION NO. OF ABOVE PERSON

         Itasca Partners V, LLP
         Tax Identification No. 41-1799877

2)     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP* (a)  [ ]
                                                         (b)  [ ]
3)     SEC USE ONLY

4)     CITIZENSHIP OR PLACE OF ORGANIZATION

         Minnesota

NUMBER OF          (5)  SOLE VOTING POWER
SHARES                    2,601,570
BENEFICIALLY       (6)  SHARED VOTING POWER
OWNED BY                  0
EACH               (7)  SOLE DISPOSITIVE POWER
REPORTING                 2,601,570
PERSON             (8)  SHARED DISPOSITIVE POWER
WITH                      0

9)    AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING
      PERSON

        2,601,570

10)   CHECK IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN
      SHARES*

11)   PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)

        11.1%

12)    TYPE OF REPORTING PERSON*

         PA









13G

CUSIP NO.  81763Q 10 9


1)     NAME OF REPORTING PERSON
       S.S. OR I.R.S. IDENTIFICATION NO. OF ABOVE PERSON

         John E. Lindahl
         Social Security No.  ###-##-####

2)     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP* (a) [ ]
                                                         (b) [ ]

3)     SEC USE ONLY

4)     CITIZENSHIP OR PLACE OF ORGANIZATION

         United States of America

NUMBER OF          (5)  SOLE VOTING POWER
SHARES                    2,601,570
BENEFICIALLY       (6)  SHARED VOTING POWER
OWNED BY                  0
EACH               (7)  SOLE DISPOSITIVE POWER
REPORTING                 2,601,570
PERSON             (8)  SHARED DISPOSITIVE POWER
WITH                      0

9)    AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING
      PERSON

        2,601,570

10)   CHECK IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN
      SHARES*

11)   PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)

        11.1%

12)   TYPE OF REPORTING PERSON*

        IN


CUSIP NO.  81763Q 10 9


1)    NAME OF REPORTING PERSON
      S.S. OR I.R.S. IDENTIFICATION NO. OF ABOVE PERSON

        George J. Still, Jr.
        Social Security No.  ###-##-####

2)    CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP* (a) [ ]
                                                        (b) [ ]

3)    SEC USE ONLY

4)    CITIZENSHIP OR PLACE OF ORGANIZATION

        United States of America

NUMBER OF          (5)  SOLE VOTING POWER
SHARES                    2,601,570
BENEFICIALLY       (6)  SHARED VOTING POWER
OWNED BY                  0
EACH               (7)  SOLE DISPOSITIVE POWER
REPORTING                 2,601,570
PERSON             (8)  SHARED DISPOSITIVE POWER
WITH                      0

9)    AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING
      PERSON

        2,601,570

10)   CHECK IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN
      SHARES*

11)   PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)

        11.1%

12)   TYPE OF REPORTING PERSON*

        IN



CUSIP NO.  81763Q 10 9


1)     NAME OF REPORTING PERSON
       S.S. OR I.R.S. IDENTIFICATION NO. OF ABOVE PERSON

         John P. Whaley
         Social Security No. ###-##-####

2)     CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP* (a) [ ]
                                                         (b) [ ]

3)     SEC USE ONLY

4)     CITIZENSHIP OR PLACE OF ORGANIZATION

         United States of America

NUMBER OF          (5)  SOLE VOTING POWER
SHARES                    2,601,570
BENEFICIALLY       (6)  SHARED VOTING POWER
OWNED BY                  0
EACH               (7)  SOLE DISPOSITIVE POWER
REPORTING                 2,601,570
PERSON             (8)  SHARED DISPOSITIVE POWER
WITH                      0

9)     AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING
       PERSON

         2,601,570

10)    CHECK IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN
       SHARES*

11)    PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)

         11.1%

12)    TYPE OF REPORTING PERSON*

         IN


UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C.  20549

SCHEDULE 13G
Under the Securities Exchange Act of 1934


Item 1(a)  Name of Issuer:

           ServiceWare Technologies, Inc.

Item 1(b)  Address of Issuer's Principal Executive Offices:

           333 Allegheny Avenue
           Oakmont, PA 15139

Item 2(a)  Name of Person Filing:

           1.  Norwest Equity Partners V, LP
           2.  Itasca Partners V, LLP
           3.  John E. Lindahl
           4.  John P. Whaley
           5.  George J. Still, Jr.

Item 2(b)  Address of Principal Business Office:

           1.  Norwest Equity Partners V, LP
               3600 IDS Center
               80 South Eighth Street
               Minneapolis, MN  55402

           2.  Itasca Partners V, LLP
               3600 IDS Center
               80 South Eighth Street
               Minneapolis, MN  55402

           3.  John E. Lindahl
               3600 IDS Center
               80 South Eighth Street
               Minneapolis, MN  55402

           4.  George J. Still, Jr.
               c/o Norwest Venture Partners
               245 Lytton Avenue, Suite 250
               Palo Alto, CA  94301

           5.  John P. Whaley
               3600 IDS Center
               80 South Eighth Street
               Minneapolis, MN  55402

This statement is filed by Norwest Equity Partners V, LP on
behalf of all of the persons listed above pursuant to Rule 13d-
1(d) and Rule 13d-1(k).  Norwest Equity Partners V, LP is a
Minnesota limited partnership and the record owner of the shares
included in this Schedule 13G.  Itasca Partners V, LLP is the
general partner of Norwest Equity Partners V, LP, whose managing
partners are George J. Still, Jr. and John E. Lindahl, and whose
managing administrative partner is John P. Whaley.


Item 2(c)  Citizenship:

           1.  Norwest Equity Partners V, LP:  a Minnesota
               limited partnership
           2.  Itasca Partners V, LLP.:  a Minnesota limited
               liability partnership
           3.  John E. Lindahl:  United States
           4.  George J. Still, Jr.:  United States
           5.  John P. Whaley:  United States

Item 2(d)  Title of Class of Securities:

           Common Stock

Item 2(e)  CUSIP Number:

           81763Q 10 9

Item 3     Not Applicable

Item 4     Ownership:

(1)  Norwest Equity Partners V, LP:  At August 31, 2000, Norwest
Equity Partners V, LP ("NEP V") owned of record 2,601,570 shares
of common stock.  This amount represented 11.1% of the total
shares of common stock outstanding at that date.  NEP V has no
rights to acquire additional shares through the exercise of
options or otherwise.

(2)  Itasca Partners V, LLP.:  At August 31, 2000, Itasca
Partners V, LLP ("Itasca V") was deemed to own 2,601,570 shares
of common stock, by virtue of its status as the general partner
of NEP V.  This amount represented 11.1% of the Issuer's total
shares of common stock outstanding at that date.

(3)  John E. Lindahl:  At August 31, 2000, John E. Lindahl was
deemed to own 2,601,570 shares of common stock by virtue of his
status as a managing partner of Itasca V, the general partner of
NEP V.  This amount represented 11.1% of the Issuer's total
shares of common stock outstanding at that date.

(4)  George J. Still, Jr.:  At August 31, 2000, George J. Still,
Jr. was deemed to own 2,601,570 shares of common stock by virtue
of his status as a managing partner of Itasca V, the general
partner of NEP V.  This amount represented 11.1% of the Issuer's
total shares of common stock outstanding at that date.

(5)  John P. Whaley:  At August 31, 2000, John P. Whaley was
deemed to own an aggregate of 2,601,570 shares of the Issuer's
common stock by virtue of his status as a managing administrative
partner of Itasca V, the general partner of NEP V.  This amount
represented 11.1% of the the Issuer's total shares of common
stock outstanding at that date.

The persons filing this statement, other than NEP V and John P.
Whaley, solely with respect to shares subject to director stock
options, disclaim beneficial ownership of, and the filing of this
shall not be construed as an admission that the persons filing
are beneficial owners of, the shares covered by this statement
for purposes of Sections 13, 14, and 16.

Item 5     Ownership of Five Percent or Less of a Class:

           If this statement is being filed to report the fact
           that as of the date hereof the reporting persons have
           ceased to be beneficial owners of more than five
           percent of the class of securities, check the
           following [ ].

Item 6     Ownership of More than Five Percent on Behalf of
           Another Person:

           Not Applicable.

Item 7     Identification and Classification of the Subsidiary
           Which Acquired the Security Being Reported on by the
           Parent Holding Company:

           Not Applicable.

Item 8     Identification and Classification of Members of the
           Group:

           Not Applicable.

Item 9     Notice of Dissolution of Group:

           Not Applicable.

Item 10    Certification:

           Not Applicable.

Signature.

After reasonable inquiry and to the best of my knowledge and
belief, I certify that the information set forth in this
statement is true, complete, and correct.

Date:  October 25, 2000

NORWEST EQUITY PARTNERS V, LP

By ITASCA PARTNERS V, LLP, as general partner



By:  /s/ John P. Whaley
     John P. Whaley, As Managing Administrative
       Partner


AGREEMENT


The undersigned hereby agree that the statement on Schedule 13G
to which this Agreement is attached shall be filed by Norwest
Equity Partners V, LP on its own behalf and on behalf of Itasca
Partners V, LLP, a Minnesota limited liability partnership whose
general partners are John E. Lindahl and George J. Still, Jr.,
and whose managing administrative partner is John P. Whaley.

Dated:  October 25, 2000

NORWEST EQUITY PARTNERS V, LP

By ITASCA PARTNERS V, LLP



/s/ John P. Whaley
John P. Whaley, As Managing Administrative
  Partner

ITASCA PARTNERS V, LLP



/s/ John P. Whaley
John P. Whaley, As Managing Administrative
  Partner



/s/ John P. Whaley
John P. Whaley, Attorney-in-Fact
  For John E. Lindahl



/s/ John P. Whaley
John P. Whaley, Attorney-in-Fact
  George J. Still, Jr.







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