CRA MANAGED CARE INC
8-K, 1997-06-18
INSURANCE AGENTS, BROKERS & SERVICE
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<PAGE>
                        SECURITIES AND EXCHANGE COMMISSION
                              Washington, D.C.  20549
                                       
                                       
                                       
                                   FORM 8-K
                                       
                                CURRENT REPORT
                                       
                                       
                    Pursuant to Section 13 or 15(d) of the
                       Securities Exchange Act of 1934
                                       
                                       
        Date of Report (Date of earliest event reported): June 18, 1997
                                       
                             CRA MANAGED CARE, INC.
                                       
             (Exact name of registrant as specified in its charter)
                                       
                                       
  Massachusetts               02-25856                        004-2658593
(State or other           (Commission File                  (IRS Employer
jurisdiction of               Number)                       Identification No.)
 organization)

                 312 Union Wharf, Boston, Massachusetts 02109
                   (Address of principal executive offices)
                                       
        Registrant's telephone number, including area code:  (617) 367-2163
                                       
                                      N/A
          (Former name or former address, if changed since last report)
                                       
                        Exhibit Index located at Page 4
                                       


<PAGE>

                                   
Item 2.  Acquisition or Disposition of Assets.

    CRA Managed Care, Inc. (the "Registrant"), a Massachusetts corporation, and
FNS Acquisition Corp. ("Acquisition Sub"), a Delaware corporation and a wholly
owned subsidiary of the Registrant, acquired substantially all of the assets of
First Notice Systems Company, a Massachusetts business trust ("FNS"), pursuant
to an Asset Purchase Agreement (the "FNS Agreement"), dated as of June 4, 1997,
by and among the Registrant, Acquisition Sub, FNS, and the shareholders of FNS
(the "FNS Shareholders") a copy of which is attached hereto and incorporated by
reference.  The effective date of the acquisition is May 31, 1997.  In
consideration for the assets of FNS, the Registrant paid a purchase price of $40
million cash and assumed certain liabilities of FNS.  This acquisition was
accounted for as a purchase and was funded with amounts borrowed under the
Registrant's senior revolving credit facility with First Union National Bank of
North Carolina.

Description of the Business

    FNS is currently a leading provider of outsourced call center reporting for
first notice of loss/injury to the insurance industry.  Today, FNS provides its
services primarily to the auto insurance industry for first notice of loss
reporting; however, the company has recently begun to do more business with
workers' compensation carriers for first report of injury reporting with P&C
carriers who write both auto and workers' compensation insurance.  Significant
investment in technology and personnel over the past four years has positioned
FNS to offer its call center services to some of the largest insurance carriers
in the country 24 hours per day, 365 days per year at a cost effective price. 
FNS has over 300 employees handling 70,000 calls per month from two call centers
in Massachusetts and has capacity to substantially increase its call volume
without adding an additional call center.

    FNS provides a flexible service that can range from simple acceptance and
transmission of a report of loss to a full turn-key service that could include
one or more of the following: notice of loss reporting; direction into an FNS
preferred towing company, glass company or auto body shop with a discounted
price; arrangement for car rental or alternative mode of transportation; or, in
the event of an injury, direction into a PPO network of providers and hospitals.
Approximately 25% of all calls are not related to a report of loss, but instead
are information requests for which FNS charges a separate fee.

Description of the Transaction

FNS Agreement

    General.  The FNS Agreement provides, among other things, for the 
acquisition of substantially all of the assets subject to substantially all 
of the liabilities of FNS by Acquisition Sub.  Acquisition Sub acquired from 
FNS the business of FNS as a going concern (the "Business") including all of 
FNS' assets of every kind and description other than certain enumerated 
Retained Assets and acquired such assets subject only to the Assumed 
Liabilities of FNS. The Assumed Liabilities include all liabilities of FNS 
other than the Retained Liabilities which are (i) all liabilities and 
obligations of FNS owing to any one or more of Cross Country Motor Club, 
Inc., Cross Country Motor Club of California, Inc., Cross Country Service 
Corp., Cross Country House Assistance Services, Inc. and Homeowners Assurance 
Company, Inc. or their respective 

                                      -2-

<PAGE>

affiliates, (ii) all liabilities of FNS relating to indebtedness for borrowed 
money, to the extent such liabilities are not reflected on FNS' last 
regularly prepared balance sheet, (iii) all liabilities of FNS or the FNS 
Shareholders resulting from, constituting or relating to a breach of any of 
the representations, warranties, covenants or agreements of FNS or the FNS 
Shareholders in the FNS Agreement, (iv) all liabilities of FNS for federal, 
state, local or foreign taxes; (v) any liability incurred by FNS in 
connection with the FNS Agreement or related agreements; (vi) any liability 
with respect to a loan from Government Land Bank to East Coast Springfield 
Development, L.L.C. and (vii) liabilities incurred by FNS after the Closing 
Date other than those incurred pursuant to an ancillary agreeement to the 
transaction. 

    Consideration. The consideration paid to FNS for the purchased assets was
$40 million, payable in cash.  Additionally, Acquisition Sub assumed the 
Assumed Liabilities.

    Indemnification.    FNS and the FNS Shareholders ("FNS") agreed to 
indemnify and hold harmless the Registrant and Acquisition Sub and the 
Registrant and Acquisition Sub agreed to indemnify and hold harmless FNS and 
the FNS Shareholders against all expense, loss or liability resulting from 
any breach of their respective representations or warranties contained in the 
FNS Agreement and any demands, claims, actions, suits or proceedings, 
assessments, judgments, costs and legal and other expenses incident to the 
foregoing in an amount up to $4 million.  Each of the parties is liable to 
the other party only if the injured party's losses subject to the 
indemnification provision exceed $250,000, and the injured party will not be 
indemnified for the first $150,000 of such losses. Claims under these 
indemnification provisions must be asserted on or before the first to occur 
of (i) the 30th day after the date audited financial statements of the 
Registrant for the year ended December 31, 1997 are released to the 
Registrant and (ii) May 31, 1998.

    FNS and the FNS Shareholders indemnify the Registrant and Acquisition Sub
against any claims arising out of any of the Retained Liabilities, except for 
those claims arising out of the breach of representations and warranties as 
described above.  This indemnification is not subject to the limitations
described above and survives the Closing.

    The Registrant and Acquisition Sub indemnify  FNS and the FNS Shareholders
against any claims arising out of any of the Assumed Liabilities, except for 
those claims arising out of the breach of representations and warranties as 
described above  This indemnification is not subject to the limitations
described above and survives the Closing.

Non-Competition and Marketing Agreement and Other Agreements

    A Non-Competition and Marketing Agreement was entered into by the 
Registrant, Acquisition Sub, FNS, the FNS Shareholders and certain entities 
controlled by the FNS Shareholders.  The Agreement establishes a relationship 
between Acquisition Sub and companies owned by the FNS Shareholders 
(hereinafter "Cross Country").  This Agreement contains non-competition 
provisions to protect the goodwill and business interests of Acquisition Sub 
and Cross Country whereby each agrees not to compete with the other for a 
period of up to 5 years in their respective businesses as defined in the 
Agreement.  Additionally, Cross Country and the Registrant agree to cooperate
in continuing to provide integrated services to common customers of Acquisition
Sub and Cross 

                                     -3-

<PAGE>

Country; to market to each of their respective customers services and 
programs provided by each other; and to endorse the use of the services of 
each other as part of a cooperative marketing effort.  This Agreement sets 
forth the provisions establishing this relationship.

    Agreements regarding the provision of transitional services, sublease
arrangements and other similar agreements were also entered into by and among
Cross Country, FNS and the Registrant in connection with this transaction.

Item 7.  Financial Statements and Exhibits.

         (a)  Financial Statements.

              First Notice Systems, Inc. Report of Independent Public
                   Accountants.
 
              Balance Sheets as of September 30, 1995 and 1996 (audited) and
                   March 31, 1997 (unaudited).

              Statement of Income and Accumulated Deficit for the years ended 
                   September 30, 1995 and 1996 (audited) and the six months 
                   ended March 31, 1997 (unaudited).

              Statement of Cash Flows for the years ended September 30, 1995 
                   and 1996 (audited) and the six months ended 
                   March 31, 1997 (unaudited).

              Notes to Financial Statements.

         (b)  Pro Forma Financial Information.

              Pro Forma Consolidated Balance Sheet for the period ended 
                   March 31, 1997.

              Pro Forma Consolidated Statement of Operations for the three 
                   months ended March 31, 1997.

              Pro Forma Consolidated Statement of Operations for the year 
                   ended December 30, 1996.

              Notes to Pro Forma Consolidated Financial Statements.

         (c)  Exhibits - The following conformed copies of Exhibits to this
              Form 8-K are hereby filed:

Exhibit 2.1   Asset Purchase Agreement among Registrant, Acquisition Sub, FNS
              and the FNS Shareholders.

Exhibit 10.1  Non-Competition and Marketing Agreement among the FNS
              Shareholders, FNS, Acquisition Sub and the Registrant.

                                      -4-

<PAGE>

In accordance with Item 601(b) (2) of Regulation S-K, the Schedules, Exhibits
and other documents referred to in the Asset Purchase Agreement and the
Non-Competition and Marketing Agreement have not been filed as part of the
Exhibits to this Current Report on Form 8-K.  The registrant agrees to furnish
supplementally a copy of such documents to the Commission upon request.

                                   SIGNATURES

     Pursuant to the requirements of the Securities Exchange Act of 1934, the 
registrant has duly caused this report to be signed on its behalf by the 
undersigned hereunto duly authorized.


                                           CRA MANAGED CARE, INC.
         
    
June 18, 1997                              /s/ Donald J. Larson     
                                           -------------------------
                                           By:  Donald J. Larson
                                           President and Chief Executive Officer





                                      -5-


<PAGE>
                           FIRST NOTICE SYSTEMS, INC.
 
                              FINANCIAL STATEMENTS
          AS OF MARCH 31, 1997 (UNAUDITED), SEPTEMBER 30, 1996 AND 1995
                         TOGETHER WITH AUDITORS' REPORT
 
                                      -6-

<PAGE>

                    REPORT OF INDEPENDENT PUBLIC ACCOUNTANTS
 
To the Board of Directors of
First Notice Systems, Inc.:
 
    We have audited the accompanying balance sheets of First Notice Systems,
Inc. (a Massachusetts S corporation) as of September 30, 1996 and 1995, and the
related statements of income and accumulated deficit and cash flows for the
years then ended. These financial statements are the responsibility of the
Company's management. Our responsibility is to express an opinion on these
financial statements based on our audits.
 
    We conducted our audits in accordance with generally accepted auditing
standards. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement. An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements. An audit also includes
assessing the accounting principles used and significant estimates made by
management, as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.
 
    In our opinion, the financial statements referred to above present fairly,
in all material respects, the financial position of First Notice Systems, Inc.
as of September 30, 1996 and 1995, and the results of its operations and its
cash flows for the years then ended, in conformity with generally accepted
accounting principles.
 
ARTHUR ANDERSEN LLP
Boston, Massachusetts
April 30, 1997
 
                                      -7-

<PAGE>
                           FIRST NOTICE SYSTEMS, INC.
 
                                BALANCE SHEETS
 
<TABLE>
<CAPTION>
                                                             
                                                             MARCH 31,       SEPTEMBER 30,    SEPTEMBER 30,
ASSETS                                                         1997              1996             1995
- ----------------------------------------------------------  -------------    -------------    -------------
                                                            (UNAUDITED)
<S>                                                         <C>              <C>              <C>
Current Assets:
  Cash and cash equivalents...............................  $        269     $   100,269      $   100,014
  Accounts receivable.....................................     2,124,156       2,349,552        1,253,968
  Prepaid expenses........................................        17,315           5,236            8,555
                                                            -------------    ------------     ------------
     Total current assets.................................     2,141,740       2,455,057        1,362,537
                                                            -------------    ------------     ------------
Property and Equipment:
  Furniture, computer and office equipment................     3,215,781       2,040,385          398,387
  Motor vehicles..........................................        18,459          18,459           18,459
  Leasehold improvements..................................        68,899           4,961          --
  Less--Accumulated depreciation and amortization.........       508,978         306,664          105,817
                                                            -------------    ------------     ------------
     Total property and equipment, net....................     2,795,161       1,757,141          311,029
                                                            -------------    ------------     ------------
Software Development Costs, net of accumulated
  amortization of $380,120, $204,375 and $41,641 at March
  31, 1997, September 30, 1996 and 1995, respectively.....     1,554,584       1,126,055          215,627
                                                            -------------    ------------     ------------
     Total assets.........................................  $  6,491,485     $ 5,338,253      $ 1,889,193
                                                            -------------    ------------     ------------
                                                            -------------    ------------     ------------

                                                
                                                             MARCH 31,       SEPTEMBER 30,    SEPTEMBER 30,
LIABILITIES AND STOCKHOLDERS' DEFICIT                          1997              1996             1995       
- ----------------------------------------------------------  -------------    -------------    -------------
                                                            (UNAUDITED)
<S>                                                         <C>              <C>              <C>
Current Liabilities:
  Due to affiliates.......................................  $  6,930,533     $ 5,246,804      $ 2,759,889
  Notes payable...........................................        86,902         --               --
  Accounts payable........................................       262,026         465,685           70,000
  Accrued expenses........................................       660,317         331,998          256,421
                                                            -------------    ------------     ------------
     Total current liabilities............................     7,939,778       6,044,487        3,086,310
                                                            -------------    ------------     ------------
Stockholders' Deficit:
  Common stock, $.10 par value--
  Authorized--10,000 shares issued and outstanding-- 
    10,000 shares.........................................         1,000           1,000            1,000
  Paid-in capital.........................................         4,000           4,000            4,000
  Accumulated deficit.....................................    (1,453,293)       (711,234)      (1,202,117)
                                                            -------------    ------------     ------------
     Total stockholders' deficit..........................    (1,448,293)       (706,234)      (1,197,117)
                                                            -------------    ------------     ------------
     Total liabilities and stockholders' deficit..........  $  6,491,485     $ 5,338,253      $ 1,889,193
                                                            -------------    ------------     ------------
</TABLE>
 
   The accompanying notes are an integral part of these financial statements.
 
                                      -8-

<PAGE>
                           FIRST NOTICE SYSTEMS, INC.
 
                  STATEMENTS OF INCOME AND ACCUMULATED DEFICIT
 
<TABLE>
<CAPTION>
                                                                         
                                                                         SIX MONTHS 
                                                                            ENDED       YEAR ENDED SEPTEMBER 30,
                                                                          MARCH 31,    ---------------------------
                                                                            1997           1996          1995
                                                                        -------------  ------------  -------------
                                                                        (UNAUDITED)
<S>                                                                     <C>            <C>           <C>
Revenue...............................................................  $   5,278,868  $  9,422,419  $   5,341,332
                                                                        -------------  ------------  -------------
Operating Expenses:
  Labor and related benefits..........................................      3,264,944     4,855,802      2,704,602
  Depreciation and amortization.......................................        377,182       361,651        147,458
  General and administrative..........................................      2,131,501     3,384,083      2,193,086
                                                                        -------------  ------------  -------------
     Total operating expenses.........................................      5,773,627     8,601,536      5,045,146
                                                                        -------------  ------------  -------------
Income (Loss) from Operations.........................................       (494,759)      820,883        296,186
Interest Expense......................................................        247,300       330,000        193,083
                                                                        -------------  ------------  -------------
     Net income (loss)................................................       (742,059)      490,883        103,103
Accumulated Deficit, beginning of year................................       (711,234)   (1,202,117)    (1,305,220)
                                                                        -------------  ------------  -------------
Accumulated Deficit, end of year......................................  $  (1,453,293) $   (711,234) $  (1,202,117)
                                                                        -------------  ------------  -------------
                                                                        -------------  ------------  -------------
</TABLE>
 
   The accompanying notes are an integral part of these financial statements.
 
                                      -9-

<PAGE>

                                      FIRST NOTICE SYSTEMS, INC.

                                       STATEMENTS OF CASH FLOWS
                           FOR THE YEARS ENDED SEPTEMBER 30, 1996 AND 1995

<TABLE>
<CAPTION>
                                                                           
                                                                           SIX MONTHS 
                                                                              ENDED     YEAR ENDED SEPTEMBER 30,
                                                                            MARCH 31,   ------------------------
                                                                              1997         1996         1995
                                                                           -----------  -----------  -----------
                                                                           (UNAUDITED)
<S>                                                                        <C>          <C>          <C>
Cash Flows from Operating Activities:
  Net income (loss)......................................................  $  (742,059) $   490,883  $   103,103
  Adjustments to reconcile net income to net cash provided by (used in)
    operating activities--
  Depreciation and amortization..........................................      378,059      361,651      147,458
  Changes in current assets and liabilities--
    Accounts receivable..................................................      225,396   (1,095,584)  (1,186,124)
    Prepaid expenses.....................................................      (12,079)       3,319       (8,555)
    Accounts payable and accrued expenses................................      124,660      471,261      326,336
                                                                           -----------  -----------  -----------
    Net cash provided by (used in) operating activities..................      (26,023)     231,530     (617,782)
                                                                           -----------  -----------  -----------
Cash Flows from Investing Activities:
  Capital expenditures...................................................   (1,844,608)  (2,718,190)    (674,114)
                                                                           -----------  -----------  -----------
    Net cash used in investing activities................................   (1,844,608)  (2,718,190)    (674,114)
                                                                           -----------  -----------  -----------
Cash Flows from Financing Activities:
  Net borrowings--other..................................................       86,902      --           --
  Net borrowings from affiliates.........................................    1,683,729    2,486,915    1,386,896
                                                                           -----------  -----------  -----------
    Net cash provided by financing activities............................    1,770,631    2,486,915    1,386,896
                                                                           -----------  -----------  -----------
Net Increase (Decrease) in Cash and Cash Equivalents.....................     (100,000)         255       95,000
Cash and Cash Equivalents, beginning of year.............................      100,269      100,014        5,014
                                                                           -----------  -----------  -----------
Cash and Cash Equivalents, end of year...................................  $       269  $   100,269  $   100,014
                                                                           -----------  -----------  -----------
                                                                           -----------  -----------  -----------
Supplemental Disclosure of Cash Flow Information:
  Cash paid during the year for interest.................................  $   --       $   --       $   --
                                                                           -----------  -----------  -----------
                                                                           -----------  -----------  -----------
</TABLE>
 
   The accompanying notes are an integral part of these financial statements.

                                      -10-

<PAGE>
 
                           FIRST NOTICE SYSTEMS, INC.
 
                         NOTES TO FINANCIAL STATEMENTS
 
                               SEPTEMBER 30, 1996
 
(1) NATURE OF BUSINESS
 
    First Notice Systems, Inc., a Massachusetts S corporation ("FNS"), was
organized to provide a variety of services to the insurance industry. These
services include accepting and processing insurance claims and providing
personal and commercial insurance policyholders with emergency assistance of all
types around-the-clock. FNS operates in North America.
 
(2) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
 
USE OF ESTIMATES
 
    The preparation of financial statements in conformity with generally 
accepted accounting principles requires management to make estimates and 
assumptions that affect the reported amounts of assets and liabilities and 
disclosure of contingent assets and liabilities at the date of the financial 
statements and the reported amounts of revenues and expenses during the 
reporting period. Actual results could differ from those estimates.
 
CASH EQUIVALENTS
 
    FNS considers all highly liquid investments with original maturities
of three months or less to be cash equivalents.
 
PROPERTY AND EQUIPMENT
 
    Property and equipment are recorded at cost. Assets are being depreciated on
either a straight-line or an accelerated basis over the following estimated
useful lives:
 
ASSET CLASSIFICATION                         ESTIMATED USEFUL LIFE
 
  Furniture, computer and office equipment   5-10 years
  Motor vehicles                             5 years
  Leasehold improvements                     Lesser of term of lease or useful
                                               life of asset
 
    Maintenance and repairs are charged to expense when incurred; renewals and
improvements are capitalized.
 
                                      -11-

<PAGE>
                           FIRST NOTICE SYSTEMS, INC.
 
                   NOTES TO FINANCIAL STATEMENTS (CONTINUED)
 
                               SEPTEMBER 30, 1996

(2) SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued)

SOFTWARE DEVELOPMENT COSTS
 
    FNS capitalizes computer software costs for internal use. These
costs include direct internal and external costs associated with system design,
documentation, programming, testing and other installation work, in addition to
the actual software costs. Amortization of capitalized software costs is
provided over the estimated economic useful life of the software product on a
straight-line basis, generally three to seven years.
 
REVENUE RECOGNITION
 
    Revenue is recognized from services when services are performed. Accounts
receivable at September 30, 1996 and 1995 include approximately $399,000 and
$648,000, respectively, of unbilled accounts receivable relating to services
rendered during the period but not invoiced until after the period-end.
 
INCOME TAXES
 
    FNS has elected to be taxed under the provisions of Subchapter S of the 
Internal Revenue Code. Under these provisions, the entity does not pay 
federal or state corporate income taxes on its taxable income. Instead, the 
stockholders are liable for income taxes. Therefore, no provision for income 
taxes has been made.
 
(3) RELATED-PARTY TRANSACTIONS
 
    Certain shareholders of FNS are also shareholders of SWW Realty 
Trust, East Coast Springfield Development, LLC, and The Cross Country Group, 
Inc. and its wholly owned subsidiaries (the "Group"). FNS receives 
management, human resources, accounting and computer services from the Group. 
FNS is also charged telephone, rent, office, building and other 
expenses related to activities shared with the Group based on percentages of 
services utilized by FNS. For the years ended September 30, 1996 and 
1995, FNS was charged and allocated $3,689,862 and $2,543,505, 
respectively, by the Group.
 
    FNS occupies space at facilities leased from SWW Realty Trust and
East Coast Springfield Development, LLC to the Group and is allocated a share of
these costs as discussed above. Certain property and equipment of FNS
are pledged as collateral on certain of East Coast Springfield Development,
LLC's debt. In addition, FNS and the Group have guaranteed certain of
East Coast Springfield Development, LLC's debt.
 
                                      -12-

<PAGE>
                           FIRST NOTICE SYSTEMS, INC.
 
                   NOTES TO FINANCIAL STATEMENTS (CONTINUED)
 
                               SEPTEMBER 30, 1996
 
(3) RELATED-PARTY TRANSACTIONS (CONTINUED)

    FNS's activities are funded as needed by borrowings from the Group. As of 
September 30, 1996 and 1995, FNS owed the Group $5,246,804 and 
$2,759,889, respectively. FNS is charged interest at 8% on outstanding 
borrowings. For the years ended September 30, 1996 and 1995, FNS was charged 
$330,000 and $193,083, respectively, in interest expense by the Group. The 
Group has agreed to continue to provide financial support to FNS.
 
(4) BENEFIT PLANS
 
    FNS participates in the Group's profit sharing plan covering all of its 
employees that meet certain age and service requirements. The plan is a 
defined contribution plan, with all contribution amounts determined by 
management of the Group. Contributions to the plan for the benefit of FNS's 
employees were approximately $45,000 and $21,500 for the years ended 
September 30, 1996 and 1995, respectively.
 
    FNS also participates in the Group's salary reduction/profit sharing plan 
under the provisions of Section 401(k) of the Internal Revenue Code. The plan 
covers all employees who have completed one full year of service with FNS.
The Group, at its option, may contribute additional amounts to the 
plan based on each employee's contribution. Matching contributions for the 
benefit of FNS's employees were approximately $8,000 and $2,500 for the years 
ended September 30, 1996 and 1995, respectively.
 
(5) COMMITMENTS AND CONTINGENCIES
 
LEASE COMMITMENTS
 
    On November 27, 1996, FNS agreed to lease certain facilities from an 
unrelated party. The lease is a long-term, noncancelable real estate lease 
agreement expiring in 2001. The agreement provides for fixed minimum rental 
payments and the payment of utilities, real estate taxes, insurance and 
repairs. The lease also contains a renewal option of five years and various 
fixed increases in rent.
 
                                      -13-

<PAGE>
                           FIRST NOTICE SYSTEMS, INC.
 
                   NOTES TO FINANCIAL STATEMENTS (CONTINUED)
 
                               SEPTEMBER 30, 1996

(5) COMMITMENTS AND CONTINGENCIES (Continued)
 
LEASE COMMITMENTS (CONTINUED)
    The future minimum annual rental commitments under this long-term,
noncancelable lease are as follows:

                     FISCAL YEARS           AMOUNT
                     -------------       ------------
                         1997            $    448,000
                         1998                 448,000
                         1999                 448,000
                         2000                 470,000
                         2001                 470,000
                                         ------------
                                         $  2,284,000
                                         ------------
                                         ------------
 
LEGAL PROCEEDINGS
 
    FNS is subject to various legal proceedings that arise in the
ordinary course of business. Based on the opinion of FNS's legal
counsel, management believes that the amount of ultimate liability with respect
to these actions will not be material to the financial position or results of
operations of FNS.
 
(6) SIGNIFICANT CUSTOMERS
 
    Revenues from two customers for the year ended September 30, 1996 were $3.2
million and $2.1 million, which accounted for 34% and 22%, respectively, of
total revenue for the year. Revenues from three customers for the year ended
September 30, 1995 were $2.9 million, $0.6 million and $0.5 million, which
accounted for 55%, 11% and 10%, respectively, of total revenue for the year.
 
                                      -14-

<PAGE>
                            CRA Managed Care, Inc.
               CONSOLIDATED PRO FORMA BALANCE SHEET (UNAUDITED)

    The following sets forth the Company's Consolidated Pro Forma Balance 
Sheet as of March 31, 1997 giving effect to the acquisition of First Notice 
Systems, Inc. ("FNS"). The Company's Consolidated Pro Forma Balance Sheet 
presents the acquisition of FNS as if it had been consummated on March 31, 
1997. The Consolidated Pro Forma Financial Statements of the Company do not 
purport to present the financial position or results of operations of the 
Company had the transaction assumed therein occurred on the dates indicated, 
nor are they necessarily indicative of the results of operations which may be 
expected to occur in the future.

    The acquisition of FNS has been accounted for by the Company as a 
purchase whereby the basis of accounting for FNS's assets and liabilities is 
based upon their fair values at the date of acquisition. Pro forma 
adjustments represent the Company's preliminary determination of these 
adjustments and are based upon available information and certain assumptions 
which the Company considers reasonable under the circumstances. Final amounts 
could differ from those set forth below.

<TABLE>
<CAPTION>
                                                                          MARCH 31, 1997
                                                  --------------------------------------------------------------
                                                                                   PRO FORMA        PRO FORMA
ASSETS                                                 CRA            FNS         ADJUSTMENTS        COMBINED
                                                  --------------  ------------  ----------------  --------------
<S>                                               <C>             <C>           <C>               <C>
Current assets:
Cash and cash equivalents.......................  $    1,692,000  $    --       $      --         $    1,692,000
Accounts receivable, net........................      41,478,000     2,124,000         --             43,602,000
Prepaid expenses and tax assets.................         939,000        17,000         --                956,000
                                                  --------------  ------------  ----------------  --------------
  Total current assets..........................      44,109,000     2,141,000         --             46,250,000

Property and equipment, net.....................       9,566,000     2,795,000         --             12,361,000
Goodwill, net...................................      48,376,000       --          37,000,000 (1)     85,376,000
Other assets....................................         327,000     1,555,000         --              1,882,000
                                                  --------------  ------------  ----------------  --------------
                                                  $  102,378,000  $  6,491,000  $  37,000,000    $  145,869,000
                                                  --------------  ------------  ----------------  --------------
                                                  --------------  ------------  ----------------  --------------
LIABILITIES AND STOCKHOLDERS' EQUITY
Current liabilities:
Revolving credit facilities.....................  $    6,012,000  $    --       $  40,000,000 (2) $   46,012,000
Current portion of long-term debt...............          40,000        86,000         --                126,000
Due to affiliates...............................        --           6,931,000     (6,931,000)(3)       --
Accounts payable and accrued expenses...........      14,698,000       922,000      2,483,000 (4)     18,103,000
                                                  --------------  ------------  ----------------  --------------
  Total current liabilities.....................      20,750,000     7,939,000     35,552,000         64,241,000

Long-term deferred tax liabilities..............         841,000       --              --                841,000
Stockholders' equity (deficit)..................      80,787,000    (1,448,000)     1,448,000 (5)     80,787,000
                                                  --------------  ------------  ----------------  --------------
                                                  $  102,378,000  $  6,491,000  $  37,000,000     $  145,869,000
                                                  --------------  ------------  ----------------  --------------
                                                  --------------  ------------  ----------------  --------------
</TABLE>

     SEE ACCOMPANYING NOTES TO CONSOLIDATED PRO FORMA FINANCIAL STATEMENTS

                                      15

<PAGE>

                           CRA Managed Care, Inc.
           CONSOLIDATED PRO FORMA STATEMENT OF OPERATIONS (UNAUDITED)

    The following sets forth the Company's Consolidated Pro Forma Statement 
of Operations for the three months ended March 31, 1997 and year ended 
December 31, 1996 giving effect to the acquisition of FNS. The Statement of 
Operations for FNS presented in the Pro Forma Results of Operation for year 
ended December 31, 1996 represents FNS's fiscal year ended September 30, 
1996. The Consolidated Pro Forma Financial Statements of the Company do not 
purport to present the financial position or results of operations of the 
Company had the transaction assumed therein occurred on the dates indicated, 
nor are they necessarily indicative of the results of operations which may be 
expected to occur in the future. Certain reclassifications have been made to 
the historical financial statements of FNS to conform to the presentation 
expected to be used by the Company.

    The acquisition of FNS has been accounted for by the Company as a 
purchase whereby the basis for of accounting for FNS's assets and liabilities 
is based upon their fair values at the date of acquisition. Pro forma 
adjustments represent the Company's preliminary determination of theses 
adjustments and are based upon available information and certain assumptions 
which the Company considers reasonable under the circumstances. Final amounts
could differ from those set forth below.

<TABLE>
<CAPTION>
                                                                FOR THE THREE MONTHS ENDED MARCH 31, 1997
                                                         -------------------------------------------------------
                                                                                       PRO FORMA    PRO FORMA
                                                              CRA           FNS       ADJUSTMENTS    COMBINED
                                                         -------------  ------------  -----------  -------------
<S>                                                      <C>            <C>           <C>          <C>
Net revenues...........................................  $  54,489,000  $  2,610,000  $   --          $  57,099,000
Cost of services.......................................     44,571,000     2,003,000     308,000(6)      46,882,000
                                                         -------------  ------------  -----------     -------------
     Gross profit......................................      9,918,000       607,000     (308,000)       10,217,000

General and administrative expenses....................      4,251,000       806,000      --              5,057,000
                                                         -------------  ------------  -----------     -------------
     Operating income..................................      5,667,000      (199,000)    (308,000)        5,160,000

Interest expense, net..................................        140,000       137,000      700,000(7)        977,000
                                                         -------------  ------------  -----------     -------------
     Income before taxes...............................      5,527,000      (336,000)  (1,008,000)        4,183,000

Provision for income taxes.............................      2,432,000             0     (591,000)        1,841,000
                                                         -------------  ------------  -----------     -------------
     Net income (loss).................................  $   3,095,000  ($   336,000) ($  417,000)(8) $   2,342,000
                                                         -------------  ------------  -----------     -------------
                                                         -------------  ------------  -----------     -------------
Earnings per share.....................................  $        0.34                                $        0.26
                                                         -------------                                -------------
                                                         -------------                                -------------
Weighted average shares outstanding....................      9,102,000                                    9,102,000
                                                         -------------                                -------------
                                                         -------------                                -------------
</TABLE>

<TABLE>
<CAPTION>
                                                                     YEAR ENDED DECEMBER 31, 1996
                                                      -----------------------------------------------------------
                                                                                      PRO FORMA        PRO FORMA
                                                           CRA            FNS        ADJUSTMENTS        COMBINED
                                                      --------------  ------------  -------------    --------------
<S>                                                   <C>             <C>           <C>              <C>
Net revenues........................................  $  179,652,000  $  9,423,000  $    --           $  189,075,000
Cost of services....................................     147,747,000     6,545,000      1,233,000(6)     155,525,000
                                                      --------------  ------------  -------------     --------------
  Gross profit......................................      31,905,000     2,878,000     (1,233,000)        33,550,000
General and administrative expenses.................      14,439,000     2,057,000       --               16,496,000
                                                      --------------  ------------  -------------     --------------
  Operating income..................................      17,466,000       821,000     (1,233,000)        17,054,000
Interest expense, net...............................         199,000       330,000      2,800,000(7)       3,329,000
                                                      --------------  ------------  -------------     --------------
  Income before taxes...............................      17,267,000       491,000     (4,033,000)        13,725,000
Provision for income taxes..........................       7,166,000       --          (1,470,000)(8)      5,696,000
                                                      --------------  ------------  -------------     --------------
  Net income (loss).................................  $   10,101,000  $    491,000  ($  2,563,000)    $    8,029,000
                                                      --------------  ------------  -------------     --------------
                                                      --------------  ------------  -------------     --------------
Earnings per share..................................  $         1.19                                  $         0.95
                                                      --------------                                  --------------
                                                      --------------                                  --------------
Weighted average shares outstanding.................       8,475,000                                       8,475,000
                                                      --------------                                  --------------
                                                      --------------                                  --------------
</TABLE>

    See accompanying Notes to Consolidated Pro Forma Financial Statements.

                                      16

<PAGE>

                             CRA MANAGED CARE, INC.
        NOTES TO CONSOLIDATED PRO FORMA FINANCIAL STATEMENTS (UNAUDITED)

(1) To record the excess of cost over fair value of net assets acquired 
resulting from the preliminary purchase price allocation as follows:


Pro forma purchase price including fees and expenses:..........  $41,000,000
Purchase price allocated to:
     Current assets............................................    2,141,000
     Property and equipment....................................    2,795,000
     Other long term assets....................................    1,555,000
     Current liabilities.......................................   (2,491,000)
                                                                  ----------
          Net assets acquired..................................    4,000,000
                                                                  ----------
Excess of cost over fair value of net assets acquired..........  $37,000,000
                                                                  ----------


The foregoing purchase price allocation is based upon preliminary 
information. The final purchase price allocation is contingent upon the final
determination of the fair value of the net assets acquired on June 4, 1997, 
the date of acquisition. Based upon presently available information, the 
Company does not believe that the final purchase price allocation will 
materially differ from the preliminary allocation. 

(2) To record the borrowing of $40,000,000 under the Company's recently 
expanded $60,000,000 Credit Facility to finance the FNS acquisition. 

(3) To eliminate the loans and advances from affiliates which will be 
forgiven immediately prior to the closing of the transaction. 

(4) To record fees and expenses associated with the purchase of FNS. 

(5) To eliminate the historical stockholders' deficit of FNS. 

(6) To record the amortization of FNS goodwill under a thirty year life. 

(7) To record interest expense on the $40,000,000 of borrowings used to 
finance the acquisition at an interest rate of 7%. 

(8) To record the tax benefits associated with the pro forma adjustments and 
record a tax provision for FNS's results of operation to an effective tax 
rate of 41.5% and 44% for the three months ended March 31, 1997 and the year 
ended December 31, 1996, respectively. Prior to its acquisition, FNS had 
elected "S" corporation status under Section 1362 of the Internal Revenue 
Code. Accordingly, FNS was not liable for federal and state income taxes as 
income was taxed directly to its stockholders.

                                      17

<PAGE>

                                                                 Conformed Copy











                           ASSET PURCHASE AGREEMENT

                                    among

                             CRA MANAGED CARE, INC.

                             FNS  ACQUISITION CORP.

                              FIRST NOTICE SYSTEMS

                                      and

                   THE SHAREHOLDERS OF FIRST NOTICE SYSTEMS

                                           
                                  June 4, 1997
 



<PAGE>


                            ASSET PURCHASE AGREEMENT

         ASSET PURCHASE AGREEMENT (the "Agreement"), dated as of June 4, 1997,
among CRA Managed Care, Inc., a Massachusetts corporation ("CRA"), FNS
Acquisition Corp., a Delaware corporation and a wholly owned subsidiary of CRA
("Acquisition Sub"), First Notice Systems Company, a Massachusetts business
trust ("FNS"), and the shareholders of FNS, each of whom is listed on the
signature page hereof (collectively, the "FNS Shareholders").


                                   RECITALS

         WHEREAS, the respective Boards of Directors of CRA and Acquisition Sub
and the FNS Shareholders have determined that it is in the best interests of
their respective shareholders for Acquisition Sub to acquire substantially all
of the assets, subject to substantially all of the liabilities, of FNS upon the
terms and subject to the conditions of this Agreement;

         WHEREAS, each of the FNS Shareholders has approved and is a party to
this Agreement;
         
         WHEREAS, CRA, Acquisition Sub, FNS and the FNS Shareholders desire to
make certain representations, warranties, covenants and agreements in connection
herewith.

         NOW, THEREFORE, in consideration of the mutual representations,
warranties, covenants and agreements set forth herein, CRA, Acquisition Sub, FNS
and the FNS Shareholders hereby agree as follows:


                                   ARTICLE I

                          Purchase and Sale of Assets

   1.1   Purchase and Sale.  Subject to the terms and conditions of this
Agreement, at the Closing (as hereinafter defined), FNS shall sell, assign,
transfer and convey to Acquisition Sub, and Acquisition Sub shall (and CRA shall
cause Acquisition Sub to) purchase, acquire and accept from FNS, the business of
FNS as a going concern (the "Business"), including all of FNS' assets of every
kind and description (such assets being acquired referred to herein as the
"Purchased Assets"), other than those assets included in the Retained Assets as
defined in Section 1.2 below, and subject to all of FNS' liabilities and
obligations of every kind and description, other than those liabilities and
obligations included in the Retained Liabilities as defined in Section 1.4 below
(such liabilities and obligations being assumed referred to herein as the
"Assumed Liabilities").  No transfer of assets or liabilities herein shall be
construed as giving to either party any rights or obligations inconsistent with
the rights and obligations set forth in that certain Marketing and
Non-Competition Agreement of even date herewith.  The Purchased Assets include,
without limitation, the following assets and properties (other than those assets

<PAGE>

included in the Retained Assets as defined in Section 1.2):

         (a)  all assets owned by FNS on the Balance Sheet Date (as defined
herein), and reflected on the balance sheet included as part of the Interim
Financial Statements (the "Last Balance Sheet") of FNS, with only such changes
therein as have occurred in the ordinary course of the Business since the date
of such Last Balance Sheet.  Such assets include, without limitation, (i) all
trade and other accounts receivable and other indebtedness owing to FNS and
including the benefit of all collateral, security, guaranties, and similar
undertakings received or held in connection therewith; (ii) all inventories
wherever located, including raw materials, goods consigned to vendors or
subcontractors, work in process, finished goods and goods in transit; (iii) all
prepaid expenses, deposits and rights to refunds (including refunds from
customers and suppliers but excluding prepaid premiums under insurance policies
for periods after the Closing Date); (iv) all machinery, equipment, fixtures and
furniture; (v) all motor vehicles; and (vi) all rights to real estate, including
the buildings and improvements thereon;

         (b)  all rights and interests of FNS in and to any contracts,
including contracts for the purchase of materials, supplies and services and the
sale of products and services, equipment leases, or other obligations relating
to the borrowing of money by FNS, and any other contract of FNS, including
without limitation, those listed on Schedule 1.1(b) attached hereto; 

         (c)  copies of all of FNS' books, records and other data pertaining to
contracts with FNS customers and performance and billing by FNS under such
contracts; 

         (d)  all of FNS' goodwill, and all of FNS' dealer and customer lists
and sales and marketing information, know-how, technology, drawings, engineering
specifications, bills of materials, software and other intangible assets of FNS,
which shall include without limitation those items listed in Schedule 1.1(d)-1
and shall not include those items listed on Schedule 1.1(d)-2 except to the
extent use is permitted as set forth on such Schedule or in the Ancillary
Agreements;

         (e)  all of FNS' interest in any patents, patent applications,
proprietary designs, copyrights, tradenames, servicemarks, trademarks and
trademark applications (including, without limitation, the exclusive right to
use the name First Notice Systems and all variants thereof in connection with
products sold or services rendered by FNS on or prior to the date of this
Agreement), and all patents, trademarks, servicemarks, proprietary designs,
trade names, assumed names and copyrights of FNS, in each case together with the
goodwill appurtenant thereto, all federal, state, local and foreign
registrations thereof, if applicable, all common law rights thereto, and all
claims or causes of action for infringement thereof;

         (f)  all permits, licenses, orders, ratings and approvals of all
federal, state, local or foreign governmental or regulatory authorities or
industrial bodies which are held by FNS, to the extent the same are
transferable;

                                       2
<PAGE>

         (g)  all rights of FNS to causes of action, lawsuits, judgments,
claims and demands of any nature, excluding claims in respect of loans not in
excess of $12,000 made to employees of FNS and any causes of action that may
exist against Cross Country Motor Club and its affiliates, their officers or
directors, or the Sellers;

         (h)  all rights and interest of FNS in and to the employee benefit
plans of FNS or of its affiliates to the extent related to the FNS Employees and
the assets included therein or held thereunder;

         (i)  all present and future insurance proceeds which may be payable
under insurance policies in respect of the Business in place on or before
Closing to the extent such proceeds are received in respect of Purchased Assets;
    
         (j)  except for the Retained Assets described in Section 2.2 below,
all other items of property, real or personal, tangible or intangible including
without limitation those listed on Schedule 5.1(t)(i) owned by FNS; and

         (k)  all cash and cash equivalents of FNS received by FNS from and
after June 1, 1997 and on or prior to the Closing (other than cash received
pursuant to this Agreement).

    1.2  Retained Assets.  FNS will retain ownership only of the following
assets (collectively, the "Retained Assets"):

         (a)  FNS' minute and stock record books, journals, tax records,
ledgers and books of original entry; 

         (b)  FNS' cash and cash equivalents as of May 31, 1997 and FNS' rights
under this Agreement, including its right and interest in and to the Purchase
Price and FNS' rights under the Transaction Agreement, the Transitional Services
Agreement, the Marketing and Non-Competition Agreement and the Lease relating to
the FNS Springfield facility, in each case dated as of the date hereof and by
and among CRA and/or Acquisition Sub, and FNS, the FNS Shareholders and/or Cross
Country (collectively, the "Ancillary Agreements"); 

         (c)  claims in respect of loans not in excess of $12,000 made to
employees of FNS and any causes of action that may exist against Cross Country
Motor Club and its affiliates, their officers or directors, or the Sellers;
    
         (d)  any tax refund payable to FNS or its predecessors with respect to
any federal, state, local or foreign taxes of whatever nature paid by FNS or its
predecessors prior to the Closing; and

         (e)  any and all assets or rights set forth on Schedule 5.1(t)(2) 
and 5.1(t)(3) except to the extent use is permitted as set forth on such 
Schedules or in the Ancillary

                                       3
<PAGE>

Agreement.

    1.3  Assumed Liabilities.  Acquisition Sub shall assume and agree to pay,
perform and discharge the Assumed Liabilities, and CRA will cause Acquisition
Sub to pay, perform and discharge the Assumed Liabilities as they become due. 
The Assumed Liabilities shall consist of all liabilities of FNS, other than
Retained Liabilities.

    1.4  Retained Liabilities.  The liabilities and obligations which shall be
retained by FNS (the "Retained Liabilities") shall consist only of the
following:

         (a)  all liabilities and obligations of each and every kind owed by
FNS to or for the account of any one or more of Cross Country Motor Club, Inc.,
Cross County Motor Club of California, Inc., Cross Country Service Corp., Cross
Country Home Assistance Services, Inc. and HAC, Inc. or their respective
affiliates (collectively "Cross Country"), such liabilities and obligations
referred to herein collectively as the "Intercompany Obligations"; provided,
however, that payments made on or after the Closing by the Sellers or their
affiliates to a third party on behalf of Acquisition Sub relating to any expense
or cost incurred prior to May 31, 1997 shall be an Assumed Liability of New FNS.

         (b)  all liabilities of FNS relating to indebtedness for borrowed
money (other than operating leases), to the extent such liabilities are not
reflected on the Last Balance Sheet;

         (c)  all liabilities of FNS or the FNS Shareholders resulting from,
constituting or relating to a breach of any of the representations, warranties,
covenants or agreements of FNS or the FNS Shareholders under this Agreement;

         (d)  all liabilities of FNS for federal, state, local or foreign taxes
of whatever nature, including transfer taxes and taxes incurred in respect of or
measured by the income of FNS earned or realized on or prior to the Closing Date
(including any gain and income from the sale of the Purchased Assets and other
transactions contemplated herein);
         
         (e)  any liability or obligation incurred by FNS in connection with
the negotiation, execution or performance of this Agreement or the Ancillary
Agreements, including, without limitation, all legal, accounting, brokers',
finders' and other professional fees and expenses; 

         (f)  any liability or obligations relating to or with respect to East
Coast Springfield Development, L.L.C.'s loan from the Government Land Bank; and

         (g)  all liabilities incurred by FNS after the Closing Date other than
those incurred pursuant to the Transitional Services Agreement of even date
herewith among the parties hereto or as otherwise mutually agreed by FNS and
Acquisition Sub.

                                       4

<PAGE>

                                   ARTICLE II

                                   The Closing

    2.1  Closing.  The closing (the "Closing") of the acquisition of the
Purchased Assets contemplated by Section 1.1 (the "Acquisition") shall take
place (i) at the offices of Hutchins, Wheeler & Dittmar, A Professional
Corporation, 101 Federal Street, Boston, Massachusetts, as of the close of
business on May 31, 1997.  The date as of which the closing occurs is referred
to herein as the "Closing Date."

                                   ARTICLE III

                        Payment for the Purchased Assets

    3.1  Purchase Price.  The consideration to be paid to FNS for the Purchased
Assets and the covenants of FNS and the FNS Shareholders contained herein or
contemplated hereby shall be Forty Million ($40,000,000) Dollars, payable in
cash (the "Purchase Price"). 

    3.2  Allocation of Purchase Price.  The Purchase Price shall be allocated
among the Purchased Assets in proportion to their respective fair market values
as determined in good faith by CRA; it being agreed that the fair market value
of the fixed assets included in the Purchased Assets shall not exceed FNS' book
value thereof as of the date hereof.  A copy of such allocation shall be
delivered by CRA to FNS promptly after such allocation is determined.  FNS, the
FNS Shareholders, CRA and Acquisition Sub shall be bound by such allocation for
all purposes and agree to account for and report the purchase and sale
contemplated hereby for all financial, accounting and tax purposes in accordance
with such allocation.  The parties hereto agree to report such allocation on
Form 8594 as required by Section 1060 of the Internal Revenue Code of 1986, as
amended. 

                                   ARTICLE IV

                               Closing Deliveries

    4.1  Payment of Cash Portion of Purchase Price.  At the Closing,
Acquisition Sub shall deliver to FNS the Purchase Price contemplated by Section
3.1. 

    4.2  Execution and Delivery of Documents by Buyer.  At the Closing,
Acquisition Sub and CRA shall execute and deliver to FNS an Instrument of
Assumption in form reasonably satisfactory to CRA and FNS, and such other
documents as FNS may reasonably request in order to evidence Acquisition Sub's
assumption of the Assumed Liabilities.  Acquisition Sub and CRA will, from time
to time after the Closing Date, take such additional action and deliver such
further documents as FNS or the FNS Shareholders may reasonably request in order
effectively to assume the Assumed Liabilities.

                                       5

<PAGE>

    4.3  Execution and Delivery of Documents of Title by the Company.  At the
Closing, FNS shall execute and deliver to Acquisition Sub a Bill of Sale in form
reasonably satisfactory to CRA and FNS and such deeds, conveyances, bills of
sale, certificates of title, assignments, assurances and other instruments and
documents as Acquisition Sub may reasonably request in order to effect the sale,
conveyance, and transfer of the Purchased Assets from FNS to Acquisition Sub. 
Such instruments and documents shall be sufficient to convey to Acquisition Sub
good and merchantable title in all of the Purchased Assets.   FNS will, from
time to time after the Closing Date, take such additional actions and execute
and deliver such further documents as Acquisition Sub may reasonably request in
order more effectively to sell, transfer and convey the Purchased Assets to
Acquisition Sub and to place Acquisition Sub in position to operate and control
all of the Purchased Assets.

    4.4  Other Deliveries.  At the Closing, the parties hereto shall deliver
such other documents, instruments and agreements as are contemplated by this
Agreement.

                                   ARTICLE V

              Representations, Warranties and Certain Covenants

    5.1  Representations, Warranties and Certain Covenants of FNS.  FNS hereby
represents, warrants and covenants to CRA and Acquisition Sub that, as of the
date of this Agreement:

         (a)  Corporate Organization.  FNS is a Massachusetts business trust
duly organized, validly existing and in good standing under the laws of the
Commonwealth of Massachusetts.  True and correct copies of the Declaration of
Trust and Bylaws of FNS in effect as of the date of this Agreement have been
provided to CRA.  FNS does not have any direct or indirect equity interest in
any other firm, corporation, partnership, joint venture association or other
business organization.  FNS is the ultimate successor by merger to First Notice
Systems, Inc., a Massachusetts corporation ("FN Corp."), and holds all of the
contractual and other rights and licenses formerly held by FN Corp.  For
purposes of this Agreement, the term, "FNS" shall be deemed to include FNS and
its predecessors, including without limitation FN Corp., except as otherwise
expressly stated.

         (b)  Qualification to do Business.  Except as set forth in Section
5.1(b) of the FNS Disclosure Schedule attached hereto and made a part hereof
(the "FNS Disclosure Schedule"), FNS is duly qualified or licensed to do
business as a foreign corporation or association in each jurisdiction wherein
the nature of its activities or of its properties owned or leased makes such
qualification necessary, except where the failure to be so qualified or licensed
would not have a material adverse effect on the financial condition, assets,
liabilities, business or operations of FNS or the Business (a "Material Adverse
Effect").

         (c)  Power.  FNS has all requisite power and authority  to own and 
operate its

                                       6
<PAGE>

properties, to carry on its business as now being conducted, to execute and 
deliver this Agreement and to consummate the transactions contemplated hereby.

         (d)  Authority.  The execution and delivery of this Agreement by FNS,
and the consummation of the transactions contemplated hereby, have been duly
authorized by all necessary corporate action on the part of FNS, including
without limitation the unanimous approval of the FNS Shareholders.  This
Agreement and all other instruments required hereby to be executed and delivered
by FNS have been, or will be, duly executed and delivered by authorized officers
of FNS, and are, or when delivered will be, legal, valid and binding obligations
of FNS, enforceable against FNS, in accordance with their terms, subject, as to
enforceability, to bankruptcy, insolvency, reorganization and other laws of
general applicability relating to or affecting creditors' rights and to general
principles of equity. 

         (e)  Capitalization.  Section 5.1(e) of the FNS Disclosure Schedule 
attached hereto contains the name and address of each shareholder of FNS and the
number of Shares owned of record by each shareholder.  The authorized capital
stock or other equity ownership of FNS is set forth on Schedule 5.1(e).  All of
the outstanding FNS Shares have been duly authorized and validly issued and are
fully paid and nonassessable and free of preemptive rights.  No FNS Shares are
held in the treasury of FNS or reserved for issuance.  There are no outstanding
or authorized options, warrants, calls, rights, commitments or any other
agreements of any character to which FNS is a party, or by which it is bound,
requiring it to issue, transfer, sell, purchase, redeem or acquire any shares of
capital stock or any securities or rights convertible into, exchangeable for, or
evidencing the right to subscribe for, any shares of capital stock or other
securities of FNS.  No agreement exists among the FNS Shareholders relating to
the voting of their interests in FNS. 

         (f)  Consents and Approvals; No Violation.  Neither the execution and
delivery of this Agreement nor the consummation by FNS and the FNS Shareholders
of the transactions contemplated hereby will (i) conflict with or result in any
breach of any provision of the Declaration of Trust or the Bylaws of FNS;
(ii) require any consent, approval, authorization or permit of, or filing with
or notification to, any governmental authority with respect to FNS, 
(iii) except with respect to the customer agreements and other contracts, rights
and obligations as set forth in Section 5.1(f) of the FNS Disclosure Schedule,
result in a violation or breach of, or constitute (with or without due notice or
lapse of time or both) a default (or give rise to any right of termination,
cancellation or acceleration or lien or other charge or encumbrance) under any
of the terms, conditions or provisions of any note, license agreement, Material
Contract (as hereinafter defined) or other material instrument or obligation to
which FNS or, to the Knowledge of FNS, any of the FNS Shareholders or any of
their assets may be bound, except for such violations, breaches and defaults (or
rights of termination, cancellation or acceleration or lien or other charge or
encumbrance) as to which waivers or consents will have been obtained prior to
the Closing; or (iv) violate any order, writ, injunction, decree, statute, rule
or regulation applicable to FNS or any of the FNS Shareholders or to any of
their respective assets.

                                       7

<PAGE>

         (g)  Actions, Suits, Proceedings.  Except as set forth in Section
5.1(g) of the Disclosure Schedule, there are no actions, suits or proceedings
pending or, to the Knowledge of FNS, threatened against FNS or any of its
properties or business in any court or before any governmental authority.  FNS
is not subject to any order, writ, injunction or decree of any court or
governmental authority.  There are no actions, suits or proceedings pending or,
to the Knowledge of FNS, threatened against any of the FNS Shareholders in any
court or before any governmental authority in regard to their FNS Shares or
relating to FNS or its properties or business.  To the Knowledge of FNS, none of
the FNS Shareholders is subject to any order, writ, injunction or decree of any
court or governmental authority in regard to his or her  FNS Shares or relating
to FNS or its properties or the Business.

         (h)  Compliance with Applicable Laws and Other Instruments.  The
Business and operations of FNS have been conducted through the date hereof in
all material respects in accordance with all applicable laws, rules or
regulations of all governmental and regulatory authorities, including without
limitation all laws, rules and regulations relating to the environment or
occupational health and safety (hereinafter collectively referred to as
"Environmental Laws").  To the best of FNS' knowledge, FNS is not in material
violation of any building code, special use permit, zoning ordinance or any
other applicable law, rule or regulation, and there are no administrative or
other governmental claims pending or as to FNS' knowledge threatened against FNS
alleging or inquiring as to the existence of any such violation.  

         (i)  Employees.  Section 5.1(i) of the FNS Disclosure Schedule is a
true and correct list of all hourly employees and salaried employees of FNS or
Cross Country engaged in the Business (the "FNS Employees") as of May 31, 1997,
which list  in the case of each such employee sets forth the position, level of
compensation, accrued vacation and date of employment.  There have been no
material increases in the compensation payable to employees of FNS since such
date, nor has there been any material modification to the levels of compensation
set forth on such list.  The Year-End Financial Statements and in the Interim
Financial Statements reflect the compensation of all FNS Employees then employed
by FNS (or such portion of their compensation as then related to their services
provided to FNS), whether paid directly by FNS or by Cross Country, during the
periods covered thereby.

         (j)  Employee Plans.  Section 5.1(j) of the FNS Disclosure Schedule
lists and describes all employee benefit plans covering employees of FNS or the
FNS Employees, or under which FNS or any trade or business (whether or not
incorporated) which is a member of a "controlled group" of which FNS is a member
or under "common control" with FNS within the meaning of Section 414(b) and (c)
of the Internal Revenue Code of 1986, as amended ("Code")  ("ERISA Affiliate")
is otherwise obligated (individually, "Plan" and collectively, the "Plans"). 
True and correct copies of each of the Plans described in such Section 5.1(j)
and of the related agreements have been furnished by FNS to CRA.  FNS has never
maintained any defined benefit pension plan subject to Title IV of the Employee
Retirement Income Security Act of 1974 as amended ("ERISA") and has never,
except as disclosed in Schedule 5.1(j), maintained any Plan governed by Code
Section 401(a).  Additionally, neither FNS nor any ERISA Affiliate has ever

                                       8

<PAGE>

maintained a written or unwritten severance plan or policy providing employees
who terminate employment with FNS with any post-employment benefit, except for a
policy allowing terminated employees to continue to participate in the Plans to
the extent required by applicable law.  There are no pending, or to the
Knowledge of FNS, threatened, claims, lawsuits or arbitrations which have been
asserted or instituted against the Plans or any fiduciaries thereof respecting
their duties to the Plans or the assets or any of the trusts under any of the
Plans.  No such Plan is a Multiemployer Plan, as defined in Section 4001(a)(3)
of ERISA.  Each of the Plans described in such Section 5.1(j) that is subject to
ERISA is in compliance with ERISA in all material respects.  Neither FNS, nor
its directors, officers and employees nor any fiduciary of any such Plan is in
breach of any obligations imposed on fiduciaries under Title I of ERISA.  No
prohibited transactions within the meaning of Section 406 of ERISA has occurred
with respect to any Plan.  FNS is in substantial compliance with all applicable
requirements of Section 4980B of the Code.

         (k)  Labor Matters.  Except as otherwise set forth on Section 5.1(k)
of the FNS Disclosure Schedule, there are no existing employment, consulting,
non-competition, severance, indemnification or non-disclosure agreements or
collective bargaining agreements between FNS and any of its past or present
employees, officers and directors.  There is no collective bargaining unit
representing any of the FNS Employees.  No petition has been filed and is
pending with the National Labor Relations Board by any labor organization or any
group of employees for an election or certification regarding the representation
of any group of the FNS Employees by a labor organization, nor to the Knowledge
of FNS, is there at present any solicitation or campaign by any labor
organization or employee for the representation of the FNS Employees by a labor
organization.

         (l)  Financial Information.  FNS has previously delivered to CRA (i)
the audited balance sheets of FN Corp. as of September 30, 1996 and 1995 and the
related audited statements of earnings and changes in cash-flows for the years
then ended (collectively, the "Year-End Financial Statements"), and (ii) the
unaudited balance sheet of FN Corp., at March 31, 1997 (the "Balance Sheet
Date"), the detail of Accounts Payable as of March 31, 1997, and the related
statements of earnings and cash flows for the six (6) months then ended attached
as Schedule 5.1(l) of the FNS Disclosure Schedule (the "Interim Financial
Statements").  The Year-End Financial Statements and the Interim Financial
Statements are complete and correct in all material respects, are in accordance
with the books and records of FNS and present fairly in accordance with
generally accepted accounting principles applied on a basis consistent with
prior periods the financial condition and results of operations of FNS as of the
dates and for the periods shown, except that the Interim Financial Statements
are subject to year end adjustments which will not be material and do not
contain any footnote disclosure.  FNS does not have any  liability, contingent
or otherwise, which is not adequately reflected in or reserved against in the
Year-End Financial Statements or the Interim Financial Statements in accordance
with generally accepted accounting principles (GAAP), consistently applied,
other than liabilities arising in the ordinary course of business since the date
of the Year-End Financial Statements.  The aggregate amount of accounts payable
and accrued expenses of FNS for goods purchased by and delivered,

                                       9

<PAGE>

or services rendered to, FNS at any point prior to March 31, 1997 (as 
determined by GAAP, consistently applied) not reflected on the detail of the 
accounts payable and accrued liabilities as of such date included within the 
Interim Financial Statements, and which remain unpaid at the Closing Date 
shall not exceed $75,000.

         (m)  Tax Returns and Audits.  All required federal, state, local and
foreign tax returns or appropriate extension requests of FNS have been filed,
and all federal, state, local and foreign taxes required to be paid have been
paid or due provision for the payment thereof has been made.  FNS is not
delinquent in the payment of any such tax or of any assessment or governmental
charge.  FNS has not received notice of any tax deficiency proposed or assessed
against it, and has not executed any waiver of any statute of limitations on the
assessment or collection of any tax.  None of FNS' tax returns has been audited
by governmental authorities.  FNS has no tax liabilities except those reflected
on Section 5.1(m) of the FNS Disclosure Schedule and those incurred in the
ordinary course of business since the Balance Sheet Date.

         (n)  Changes, Dividends, etc.  Except for the transactions
contemplated by this Agreement or as disclosed in Section 5.1(n) of the FNS
Disclosure Schedule, and except for the use of all available cash of FNS as of
May 31, 1997 to repay the Intercompany Obligations since the Balance Sheet Date,
FNS has not: (a) incurred or guaranteed any debts, obligations or liabilities,
absolute, accrued or contingent, and whether due or to become due, or suffered
any bad debt, or other reserve increase, except obligations incurred under
contracts and current liabilities, each as incurred in the ordinary course of
business and consistent with past practice; (b) paid any obligation or liability
other than, or discharged or satisfied any liens or encumbrances other than
those securing, current liabilities, in each case in the ordinary course of
business and consistent with past practice, and except for a trade of assets of
equal or greater value; (c) declared or made any direct or indirect payment, set
aside, or distribution to shareholders, or directly or indirectly purchased,
acquired or redeemed any of its shares of its capital stock or other securities,
or obligated itself to do so; (d) mortgaged, pledged or subjected to lien,
charge, security interest or other encumbrance any of its property or assets
(tangible or intangible, real, personal or mixed); (e) sold, leased,
transferred, or otherwise disposed of any of its properties or assets (real,
personal or mixed, tangible or intangible), except in transactions in the
ordinary course of business and consistent with past practice and which in any
event do not exceed $50,000 in the aggregate; (f) canceled or compromised any
debt or claim, or waived or released any right of material value other than
transactions in the ordinary course of business consistent with past practice;
(g) accelerated payments of its receivables or delayed its payables, except in
the ordinary course of business and consistent with past practice; (h) suffered
any physical damage, destruction or loss (whether or not covered by insurance)
which has had or may have a material adverse effect; (i) entered into any
transaction other than in the ordinary course of business; (j) made aggregate
capital expenditures and commitments in excess of $500,000 for additions to
property or equipment; (k) made any change in any "employee benefit plan" of the
type required to be disclosed on Section 5.1(j) of the FNS Disclosure Schedule;
(l) increased the compensation payable, or to become payable, to any of its
employees or directors, or made any bonus payment or similar arrangement with
any employees or directors or increased the scope or 

                                      10

<PAGE>

nature of any fringe benefits provided for its employees or directors, in 
each case other than in the ordinary course of business consistent with past 
practice; (m) entered into or amended any agreement or arrangement with any 
of the FNS Shareholders or any of their affiliates; or (n) agreed, whether in 
writing or otherwise, to do any of the foregoing other than pursuant hereto.  
Since the Balance Sheet Date, (i) FNS has not compromised, accelerated 
payment of or factored its accounts receivable or delayed payment of its 
accounts payable, in either case except in the ordinary course of business 
and consistent with past practice or (ii) there has been no material adverse 
change in the financial condition, operations, or results of operations of 
FNS.

         (o)  Title to Assets.  FNS has good and marketable title to all of the
Purchased Assets (real, personal or mixed, tangible and intangible), free and
clear of all liens, pledges, security interests, conditional sale agreements,
license agreements, charges and encumbrances that will continue after the
Closing except encumbrances listed in Section 5.1(o) of the FNS Disclosure
Schedule  (the "Permitted Encumbrances").  FNS has requested from the
Massachusetts Department of Revenue a letter of compliance relating to the taxes
owed by FNS.

         (p)  Payment Obligations.  The accounts receivable of FNS (i) have
arisen in the normal course of the operation of the business of FNS, and (ii)
constitute accounts duly and validly created in the amount recorded therefor in
the books and records of FNS and, to the Knowledge of FNS, the account debtors
and obligors have no offsets or counterclaims to reduce the amount of such
accounts, and to the Knowledge of FNS all such accounts are fully collectible
(giving effect only to any allowance for doubtful accounts set forth on the
Interim Financial Statements), subject to year end adjustments that will not be
material and are not subject to any discounts, whether for prompt payment or
otherwise, except as set forth in Section 5.1(p) of the FNS Disclosure Schedule.

         (q)  Condition of Assets.  The plant, offices and equipment owned or
leased by FNS are in good condition and repair, ordinary wear and tear excepted,
consistent with past practice.

         (r)  Intellectual Property Rights.  Section  5.1(r) of the FNS 
Disclosure Schedule lists (i) all patents, trademarks, trade names, service 
marks and copyrights (and all applications therefor) and (ii) all computer 
programs owned by FNS or used in the conduct of the Business (in each case 
other than software programs which are generally available to the public for 
purchase or license at a price of less than $250) and such schedule specifies 
whether such assets are owned or leased by FNS.  Except as set forth on 
Section 5.1(r) of the FNS Disclosure Schedule, FNS (i)  owns or has the 
right, in the United States of America, to use all such patents, trademarks, 
trade names, service marks and copyrights listed on Schedule 5.1(r) and (ii) 
to FNS' Knowledge are not unlawfully using without authorization any 
confidential information or trade secrets of others.  Except as set forth on 
Section 5.1(r) of the FNS Disclosure Schedule, FNS is not obligated by 
contract or license to pay royalties, fees or other payments to any owner of, 
licensor of, or other claimant to, any patent, trademark, service mark, trade 
name, copyright, or other intellectual property. FNS has not transferred or 
conveyed any rights to others in the 

                                      11


<PAGE>

intellectual property of FNS.  Except as set forth on Section 5.1(r) of the 
FNS Disclosure Schedule, FNS is not, nor has it received notice with respect 
to, infringing upon or otherwise acting adversely to any known right of, or 
right known to be claimed by, any person under or with respect to any 
patents, trademarks, service marks, trade names, copyrights, licenses or 
other intellectual property rights.

         (s)  Contracts, Leases, Commitments and Agreements.  Section 5.1(s) 
of the FNS Disclosure Schedule lists any contract, lease, or agreement to 
which FNS is a party or by which it is bound that (i) provides for aggregate 
payments by FNS of at least $100,000 during any one year, unless the 
aggregate payments are reducible to a lesser amount by exercise by FNS of a 
contractual right of termination without cause, (ii) contains an escalation, 
renegotiation or redetermination clause, (iii) provides for the assignment, 
license or other transfer of any intellectual property by or to FNS or (iv) 
is with one of FNS' ten largest customers (by revenue billed or accrued) 
during the three month period ended March 31, 1997 (collectively, the 
"Material Contracts").  A full and complete copy of each Material Contract as 
in effect on the date hereof has been provided to CRA.  To the Knowledge of 
FNS, FNS and each other party to the Material Contracts has, in all respects 
substantially performed all material obligations required to be performed by 
them to date, and are not in default under any of the Material Contracts.  To 
the Knowledge of FNS, except as set forth on Section 5.1(s)-2 of the FNS 
Disclosure Schedule, each of the Material Contracts is in full force and 
effect.  Except as set forth on Section 5.1(s) of the FNS Disclosure 
Schedule, none of the Material Contracts by its terms requires the approval 
of any other party thereto to permit the assignment thereof to Acquisition 
Sub, and FNS has no Knowledge of any other requirement that such consent be 
obtained.  FNS has not waived or assigned to any other person any of its 
rights thereunder, and to its Knowledge has not breached in any material 
respect its obligations under any Material Contract.  To the Knowledge of 
FNS, FNS has complied with all performance standards set forth in the 
Material Contracts described in clause (iv) above and to the Knowledge of 
FNS, no third party thereto has the right to terminate any such contract or 
to adjust the compensation due FNS thereunder as a result of the failure of 
FNS to meet performance standards contained in any such contract.

         (t)  Composition of Assets.  The Purchased Assets and the assets and
services described in Section 5.1(t)(1) -2 and certain items specified in
Schedule 5.1(t) -3 of the Disclosure Schedule and in the Transition Services
Agreement of even date herewith comprise all material property and assets
employed by FNS in the Business and necessary to conduct FNS' business as
conducted on the date hereof.

         (u)  Insurance.  FNS has in force through the date hereof the
property, casualty, errors and omissions and other insurance set forth on
Section 5.1(v) of the FNS Disclosure Schedule attached hereto.  All policies
providing such insurance are in full force and effect.

         (v)  Licenses and Permits.  Section 5.1(u) of the FNS Disclosure 
Schedule accurately lists and describes all governmental licenses and permits 
granted to FNS.  FNS 

                                      12

<PAGE>

possesses from the appropriate agency, commission, board and governmental 
body and authority all licenses, certifications, permits and regulatory 
approvals required by law or otherwise necessary for the operation of the 
Business, the failure of which to possess could have a Material Adverse 
Effect.  All such licenses, certifications, permits and approvals granted to 
FNS are in full force and effect, and no action to terminate any such 
license, certification, permit or approval is pending or, to the Knowledge of 
FNS, has been threatened by any governmental agency or other party.

    5.2  Representations and Warranties of the FNS Shareholders.  Each of the
FNS Shareholders severally represents and warrants to CRA and Acquisition Sub as
to himself or herself that:

         (a)  Such FNS Shareholder has the legal capacity to execute and
deliver this Agreement and to consummate the transactions contemplated hereby.

         (b)  This Agreement and all other instruments and agreements required
hereby to be executed and delivered by such FNS Shareholder have been, or will
be, duly executed and delivered by or on behalf of such FNS Shareholder and are,
or when delivered will be, legal, valid and binding obligations of such FNS
Shareholder enforceable against such FNS Shareholder in accordance with their
terms, subject, as to enforceability, to bankruptcy, insolvency, reorganization
and other laws of general applicability relating to or effecting creditors'
rights and to general principles of equity.

         (c)  Neither the execution and delivery of this Agreement nor the 
consummation by such FNS Shareholder of the transactions contemplated hereby 
will (i) require any consent, approval, authorization or permit of, or filing 
with or notification to, any governmental authority with respect to such FNS 
Shareholder; (ii) result in a violation or a breach of or constitute (with or 
without notice or lapse of time or both) a default (or would give rise to any 
right of termination, cancellation or acceleration of lien or other charge or 
encumbrance) under any of the terms, conditions or provisions of any note, 
license agreement or other instrument or obligation to which such FNS 
Shareholder or any of his or her assets may be bound, except for such 
violations, breaches and defaults (or rights of termination, cancellation or 
acceleration of lien or other charge or encumbrance) which will not interfere 
with the transactions contemplated hereby; or (iii) violate any order, writ, 
injunction, decree, statute, rule or regulation applicable to such FNS 
Shareholder or any of his or her assets.

    5.3  Representations, Warranties and Certain Covenants of CRA and
Acquisition Sub.  CRA and Acquisition Sub jointly and severally represent,
warrant and covenant to FNS and the FNS Shareholders that:

         (a)  Corporate Organization.  Each of CRA and Acquisition Sub is a
corporation duly organized, validly existing and in good standing under the laws
of the Commonwealth of Massachusetts.  True and correct copies of the Charter
and By-Laws of CRA 

                                      13
<PAGE>

and Acquisition Sub in effect as of the date of this Agreement have been 
provided to FNS.

         (b)  Power.  Each of CRA and Acquisition Sub has all requisite
corporate power and authority  to own and operate its properties, to carry on
its business as now being conducted, to execute and deliver this Agreement and
to consummate the transactions contemplated hereby.  

         (c)  Corporate Authority.  The execution and delivery of this
Agreement by CRA and Acquisition Sub, and the consummation of the transactions
contemplated hereby, has been duly authorized by all necessary corporate or
shareholder action on the part of CRA and Acquisition Sub.  This Agreement and
all other instruments required hereby to be executed and delivered by CRA or
Acquisition Sub have been, or will be, duly executed and delivered by authorized
officers of CRA or Acquisition Sub, as the case may be, and are, or when
delivered will be, legal, valid and binding obligations of CRA and Acquisition
Sub, enforceable against CRA and Acquisition Sub in accordance with their terms,
subject, as to enforceability, to bankruptcy, insolvency, reorganization and
other laws of general applicability relating to or affecting creditors' rights
and to general principles of equity.

         (d)  Consents and Approvals; No Violation.  Neither the execution and
delivery of this Agreement nor the consummation by CRA and Acquisition Sub of
the transactions contemplated hereby will (i) conflict with or result  in any
breach of any provision of the Charter or By-Laws of CRA and Acquisition Sub;
(ii) require any consent, approval, authorization or permit of, or filing with
or notification to, any governmental authority or any other party, except
filings by CRA, pursuant to the applicable requirements of the Securities
Exchange Act; (iii) result in a violation or breach of, or constitute (with or
without due notice or lapse of time or both) a default (or give rise to any
right of termination, cancellation or acceleration of lien or other charge or
encumbrance) under any of the terms, conditions or provisions of any note,
license agreement or other instrument or obligation to which CRA or Acquisition
Sub or any of their assets may be bound, except for such violations, breaches
and defaults (or rights of termination, cancellation or acceleration or lien or
other charge or encumbrance) as to which requisite waivers or consents have been
obtained prior to the date hereof or which will not be material in nature or
effect on the business, financial condition or operations of CRA or Acquisition
Sub; or (iv) violate any order,  writ, injunction, decree, statute, rule or
regulation applicable to CRA or Acquisition Sub or to any of their respective
assets.  

         (e)  SEC Reports.  Since June 4, 1996, CRA has filed all forms, 
reports and documents with the Securities and Exchange Commission (the "SEC") 
required to be filed by it pursuant to the federal securities laws and the 
SEC rules and regulations thereunder, all of which complied in all material 
respects with all applicable requirements of the Securities Exchange Act 
(collectively, the "CRA SEC Reports").  CRA has provided to FNS copies of all 
CRA SEC Reports. At the time filed, none of the CRA SEC Reports, including 
without limitation any financial statements or schedules included therein, 
nor CRA's prospectus dated June 4, 1996, contained any untrue statement of a 
material fact or omitted to state a material fact required to be 

                                      14

<PAGE>

stated therein or necessary in order to make the statements therein, in light 
of the circumstances under which they were made, not misleading. 

                                   ARTICLE VI

                               Certain Covenants

    6.1  Confidentiality. The parties acknowledge that during the process of
negotiating the transaction which is the subject of this Agreement and during
the conduct of the respective businesses of FNS and Cross Country, proprietary
and confidential information concerning such businesses (collectively,
"Proprietary Information") has been disclosed to the parties.  Each party agrees
that it shall keep confidential the terms and conditions of the transaction
described herein and the Proprietary Information and will not disclose to any
third party such Proprietary Information of the other unless such Proprietary
Information becomes available generally to the public through no fault of the
party who is obligated to maintain such Proprietary Information in confidence. 
Notwithstanding the foregoing, CRA may disclose such information about the
transaction described herein as is required to fulfill its reporting and filing
requirements under applicable law; provided that CRA shall not file with any
governmental authority any of the schedules or exhibits to this Agreement unless
required to do so under applicable law.  

    6.2  Employee Matters.  Following the Closing CRA will cause Acquisition
Sub to continue to employ as at will employees those persons who were FNS
Employees immediately prior to the Closing, subject to FNS' right to terminate
such employment at any time (except for Jonathan McNeill and Paul Nielson, who
shall be employed pursuant to written employment agreements between them and
Acquisition Sub).  CRA will offer to include each such FNS employee in its
employee benefit plans, and will give credit for years of service to FNS in
determining eligibility and vesting under such plans.  Notwithstanding the
foregoing, during the period from the Closing Date through June 30, 1997 the FNS
Employees shall continue to be employed by FNS, for the benefit and account of
Acquisition Sub in all respects and CRA shall be liable for all costs, expenses,
benefits, claims by and obligations to, such FNS Employees of FNS in respect of
their employment from the Closing Date to July 1, 1997.

    6.3  Change of Name; Use of Name.  FNS and the FNS Shareholders will take
all action necessary or appropriate to change FNS' corporate name, effective
immediately after the Closing, to a name that does not include the words "First
Notice" and execute all consents necessary to permit Acquisition Sub immediately
after the Closing to use FNS' present corporate name and any other names
substantially similar thereto from and after the effective date of change of FNS
corporate name, FNS shall not use the name "First Notice" or any other name
which includes such words or which is substantially similar to for any purpose
except to refer to the business conducted by FNS prior to the Closing.

    6.4  Access to Books and Records.  CRA and Acquisition Sub will grant the 
FNS Shareholders and their representatives and agents reasonable access to, 
and the right to 

                                      15

<PAGE>

photocopy, the books and records of FNS included within the Purchased Assets, 
and FNS and the FNS Shareholders will grant CRA and its representatives and 
agents reasonable access to, and the right to photocopy, the books and 
records of FNS included within the Retained Assets, in each case upon 
reasonable notice and during normal business hours, for the purpose of 
preparing tax returns and financial statements and other valid business 
purposes.  All such books and records shall be retained for a period of five 
years after the Closing.

    6.5  Letter of Compliance.  FNS will use all reasonable efforts to obtain
as soon as practicable from the Massachusetts Department of Revenue and furnish
to CRA a certificate of compliance with respect to taxes owed by FNS.

                                  ARTICLE VII
                                           
                                Indemnification

    7.1  Indemnification by FNS and FNS Shareholders.  Subject to the
limitations set forth in this Article VII, each of FNS and the FNS Shareholders
hereby agrees, jointly and severally, to indemnify and hold harmless CRA from
and after the Closing against and with respect to the following (together
referred to as "CRA Losses") suffered by CRA or Acquisition Sub:

         (a)  Any and all expense, loss or liability resulting from any breach
of a representation or warranty contained in Section 5.1 or 5.2 of this
Agreement; and

         (b)  Any and all demands, claims, actions, suits or proceedings,
assessments, judgments, costs and legal and other expenses incident to the
foregoing.

    7.2  Indemnification by CRA.  Subject to the limitations set forth in this
Article VII, each of CRA and Acquisition Sub hereby agrees to indemnify and hold
harmless each of FNS and the FNS Shareholders at all times from and after the
Closing against and with respect to the following (together referred to as "FNS
Losses") suffered by FNS or the FNS Shareholders:

         (a)  Any and all expense, loss or liability resulting from any breach
of a representation or warranty contained in Section 5.3 of this Agreement; and

         (b)  Any and all demands, claims, actions, suits or proceedings,
assessments, judgments, costs and legal and other expenses incident to the
foregoing.

    7.3  Procedures for Indemnification.  Promptly after receipt by an 
indemnified party pursuant to the provisions of Section 7.1 or Section 7.2 of 
notice of the commencement of any action by a person not a party to this 
Agreement involving the subject matter of the foregoing indemnity provisions, 
such indemnified party shall, if a claim thereof is to be made against an 
indemnifying party pursuant to the provisions of Section 7.1 or Section 7.2, 
promptly notify such 

                                      16

<PAGE>

indemnifying party of the commencement thereof; but the omission to so notify 
such indemnifying party will not relieve it from any liability which it may 
have to the indemnified party to the extent the indemnifying party was not 
prejudiced by such omission.  In case such action is brought against an 
indemnified party and it notifies the indemnifying party of the commencement 
thereof, the indemnifying party shall have the right to participate in, and, 
to the extent that it may wish, to assume the defense thereof, with counsel 
reasonably satisfactory to such indemnified party; provided, however, if the 
defendants in any action include both the indemnified party and the 
indemnifying party and the indemnified party shall have reasonably concluded 
that there may be legal defenses available to it which are different from or 
additional to those available to the indemnifying party, or if there is a 
conflict of interest which would prevent counsel for the indemnifying party 
from also representing the indemnified party, the indemnified party shall 
have the right to select separate counsel to participate in the defense of 
such action on behalf of such indemnified party.  After notice from the 
indemnifying party to such indemnified party of its election so to assume the 
defense thereof, the indemnifying party shall not be liable to the 
indemnified party pursuant to the provisions of such Section 7.1 or Section 
7.2 for any legal or other expense subsequently incurred by such indemnified 
party in connection with the defense thereof other than reasonable costs of 
investigation, unless (a) the indemnified party shall have employed counsel 
in accordance with the proviso of the preceding sentence, (b) the 
indemnifying party shall not have employed counsel reasonably satisfactory to 
the indemnified party to represent the indemnified party within a reasonable 
time after the notice of the commencement of the action, or (c) the 
indemnifying party has authorized the employment of counsel for the 
indemnified party at the expense of the indemnifying party.  No indemnifying 
party, in the defense of any such claim or litigation, shall, except with the 
consent of each indemnified party, consent to entry of any judgment or enter 
into any settlement which does not include as an unconditional term thereof 
the release from all liability in respect to such claim or litigation.

    7.4  Limitations on Indemnification by FNS or FNS Shareholders. 
Notwithstanding Section 7.1 or any other provision of this Agreement or
applicable law, FNS' and the FNS Shareholders' aggregate liability for CRA
Losses (other than as contemplated by Section 7.10) is subject to the following
limitations:

         (a)  FNS and the FNS Shareholders shall have no liability for any CRA
Loss unless notice of a claim for such CRA Loss, specifying in reasonable detail
the basis for such claim, is made upon FNS or the FNS Shareholders on or before
the first to occur of (i) the close of business on the thirtieth (30th) day
after the date audited financial statements of CRA for the year ended December
31, 1997 are released to CRA and (ii) May 31, 1998 (such earlier date referred
to as the "Representation Termination Date"). 

         (b)  FNS' and the FNS Shareholders' maximum aggregate liability for
CRA Losses shall be $4,000,000.  

         (c)  The FNS Shareholders shall be liable for CRA Losses only if the

                                      17

<PAGE>

aggregate CRA Losses sustained by CRA and Acquisition Sub exceed $250,000. The
FNS Shareholders shall not be liable for the first $150,000 of CRA Losses
sustained in the aggregate by CRA and Acquisition Sub.
    
    7.5  Limitations on Indemnification by CRA and Acquisition Sub. 
Notwithstanding Section 7.2 or any other provision of this Agreement or
applicable law, CRA's and Acquisition Sub's aggregate liability for FNS Losses
(other than as contemplated in Section 7.10) is subject to the following
limitations:

         (a)  CRA and Acquisition Sub shall have no liability for any FNS Loss
unless notice of a claim for such FNS Loss, specifying in reasonable detail the
basis for such claim, is made upon CRA and Acquisition Sub on or before the
Representation Termination Date.

         (b)  CRA's and Acquisition Sub's maximum aggregate liability for FNS
Losses shall be $4,000,000.

         (c)  CRA and Acquisition Sub shall be liable for FNS Losses only if
the aggregate FNS Losses sustained by FNS and the FNS Shareholders exceed
$250,000.  CRA and Acquisition Sub shall not be liable for the first $150,000 of
FNS Losses sustained in the aggregate by FNS and the FNS Shareholders.

    7.6  Mitigation of Losses.  CRA Losses and FNS Losses shall be referred to
herein collectively sometimes as "Losses."  Losses for which any party is liable
under this Article VII shall be subject to appropriate mitigation for (i) any
actual recovery from third parties (less attorneys' fees, expenses and other
costs of recovery), (ii) net tax savings realized from deductions taken within
two years from the date of incurrence of the CRA Loss or FNS Loss, as the case
may be, which gave rise to the claim for indemnification and (iii) the actual
collection of insurance proceeds (less attorneys' fees, expenses and other costs
of recovery).   The parties hereto agree that payment for Losses under this
Article VIII shall be treated as an adjustment to purchase price.

    7.7  Exclusivity.  Following the Closing, the remedies (subject to the
limitations) set forth in this Article VII shall be the sole remedy for claims
of the parties to this Agreement for liability for Losses arising under this
Agreement.

    7.8  Cooperation in Defense.  In case of any claim, arbitration or legal
proceeding, the defense of which is assumed by FNS or any of the FNS
Shareholders in accordance with this Article VII, the Acquisition Sub, upon
request of FNS or such FNS Shareholder(s), shall provide 
reasonable cooperation (at the expense of FNS or the FNS Shareholders in
accordance with this Article VII) in the defense thereof, including affording to
FNS or such FNS Shareholder(s) the right of access, during normal business
hours, upon reasonable notice and without disturbing the business of the
Acquisition Sub or CRA, to pertinent books and records for purposes of
inspection and making copies.

                                      18

<PAGE>

    7.9  No Solicitation of Claims.

         (a)  Notwithstanding anything to the contrary contained in this
Agreement,  FNS and the FNS Shareholders shall not be obligated to indemnify CRA
or Acquisition Sub with respect to any CRA Loss to the extent CRA or an officer
of CRA intentionally provides to the third party making the claim which gave
rise to such CRA Loss, on an unsolicited basis, written information which
clearly indicates on the face of such information that such third party has or
may have a claim covered under this Article VII which is the same as the claim
that gave rise to the CRA Loss, or to the extent CRA intentionally solicits such
third party to make such a claim, which solicitation was a proximate cause of
such third party's decision to pursue the claim giving rise to such CRA Loss,
except in either case to the extent required by law or to the extent provided in
the context of a dispute resolution with respect to such a claim.

         (b)  Notwithstanding anything to the contrary contained in this
Agreement, CRA shall not be obligated to indemnify FNS or the FNS Shareholders
with respect to any FNS Loss to the extent either FNS or any FNS Shareholder
intentionally provides to the third party making the claim which gave rise to
such FNS Loss, on an unsolicited basis, written information which clearly
indicates on the face of such information that such third party has or may have
a claim covered under this Article VII which is the same as the claim that gave
rise to the FNS Loss, or to the extent either of FNS or any of the FNS
Shareholders intentionally solicits such third party to make such a claim, which
solicitation was a proximate cause of  such third party's decision to pursue the
claim giving rise to such FNS Loss, except in either case to the extent required
by law or to the extent provided in the context of a dispute resolution with
respect to such a claim.

    7.10 Indemnification for Assumed Liabilities and Retained Liabilities. 
Notwithstanding anything to the contrary contained in this Article VII, FNS and
the FNS Shareholders hereby agree jointly and severally to indemnify and hold
harmless each of CRA and the Acquisition Sub from and against any and all loss,
injury, damage, demands, claims, actions, suits, proceedings, assessments,
judgments, costs and legal and other expenses incident to any of the Retained
Liabilities; provided this Section 7.10 shall not apply to CRA Losses (as
defined in Section 7.1) included within Section 1.4(c).  Notwithstanding
anything to the contrary contained in this Article VII, CRA and the Acquisition
Sub hereby agree jointly and severally to indemnify and hold harmless each of
FNS and the FNS Shareholders from and against any and all loss, injury, damage,
demands, claims, actions, suits, proceedings, assessments, judgments, costs and
legal and other expenses incident to any of the Assumed Liabilities (other than
the Retained Liabilities described in Section 1.4(b) which shall be subject to
the other provisions of this Article VII).  The indemnification provided for in
this Section 7.10 shall survive the Closing and shall not be subject to any
limitations on Losses contained elsewhere in this Article VII.

                                      19

<PAGE>

                                  ARTICLE VIII

                                  Miscellaneous

        8.1   Survival of Representations, Warranties, Covenants and
Agreements.  The representations, warranties, covenants and agreements of CRA,
Acquisition Sub, FNS and the FNS Shareholders in this Agreement shall survive
the Closing.

    8.2  Expenses.  Whether or not the Acquisition is consummated, all costs
and expenses (including without limitation the fees and expenses of investment
bankers, attorneys and accountants) incurred in connection with this Agreement
and the transactions contemplated hereby shall be borne (i) by CRA, in the case
of costs and expenses incurred by CRA or Acquisition Sub, and (ii) by FNS (as a
Retained Liability) or the FNS Shareholders, in the case of costs and expenses
incurred by FNS and the FNS Shareholders.

    8.3  Notices.  All notices, requests, claims, demands and other
communications hereunder shall be in writing and shall be given (and shall be
deemed to have been duly given, if given) by hand delivery, transmitted by
telegram, telex or telecopy or mailed by registered or certified mail, postage
prepaid, return receipt requested, as follows:

         (a)  If to CRA or Acquisition Sub to:

              CRA Managed Care, Inc.
              312 Union Wharf
              Boston, Massachusetts 02109
              Attention:  John McCarthy
              Telephone:  (617) 367-2163
              Telecopy:   (617) 367-8519

              with a copy to:

              Hutchins, Wheeler & Dittmar
              A Professional Corporation
              101 Federal Street
              Boston, Massachusetts 02110
              Attention:  James Westra
              Telephone:  (617) 951-6600
              Telecopy:   (617) 951-1295

                                      20

<PAGE>

         (b)  If to FNS or the FNS Shareholders to:

              First Notice Systems Company
              c/o 4040 Mystic Valley Parkway
              Boston, MA  02155
              Attention:  Jeffrey C. Wolk
              Telephone:  (617) 393-9300
              Telecopy:   (617) 395-6706
         
              with a copy to:

              Lane Altman & Owens LLP
              101 Federal Street
              Boston, MA  02110
              Attention:  Joseph Mazzella, Esq.
              Telephone:  (617) 345-9800
              Telecopy:  (617) 345-0400
         
or to such other address as the person to whom notice is given has previously
furnished to the other parties in writing in accordance herewith, except that
notices of change of address shall be effective only upon receipt.  Notice shall
be deemed to have been received when given by hand delivery or transmitted by
telegram, telex or telecopy and three days after deposited in the mail.

    8.4  Amendments.  This Agreement may not be amended, modified or
supplemented except by written agreement of the parties hereto.

    8.5  Waiver.  At any time prior to the Closing, CRA or FNS may (i) extend
the time for the performance of any of the obligations or other acts of the
other party , (ii) waive any inaccuracies in the representations and warranties
of the other party contained herein or in any document delivered pursuant hereto
and (iii) waive compliance with any of the obligations of the other party or any
of the conditions to its own obligations contained herein to the extent
permitted by law.  Any agreement on the part of CRA and FNS to any such
extension or waiver shall be valid only if set forth in an instrument in writing
signed on behalf of CRA and FNS.  For purposes of this Section 10.5, the "other
party" in relation to CRA means FNS and the FNS Shareholders and the "other
party" in relation to FNS means CRA and Acquisition Sub.  Any such agreement on
the part of FNS shall also be binding upon the FNS Shareholders.

    8.6  Brokers.  Each of CRA and Acquisition Sub hereby represents and
warrants to FNS and the FNS Shareholders that no broker, finder or investment
banker engaged by CRA or Acquisition Sub is entitled to any brokerage, finder's
or other fee or commission in connection with the transactions contemplated
hereby.  Each of FNS and the FNS Shareholders hereby represents and warrants to
CRA and Acquisition Sub that, other than Goldman, Sachs & Co., whose fees and
expenses shall be borne by FNS (as a Retained Liability), or by Cross Country,

                                      21

<PAGE>

no broker, finder or investment banker engaged by FNS or the FNS Shareholders is
entitled to any brokerage finder's or other fee or commission in connection with
the transactions contemplated hereby.

    8.7  Publicity.  Unless otherwise consented to by CRA in advance, no party
other than CRA shall make any public announcement or issue any press release
concerning the transactions contemplated by this Agreement, and any public
announcement or press release by CRA shall require the prior approval of FNS
both as to the making of such announcement or release and as to the form and
content thereof, except to the extent that CRA is advised by counsel, in good
faith, that such announcement or release is required as a matter of law and full
opportunity for prior consultation is afforded to FNS to the extent practicable.

    8.8  Headings.  The headings contained in this Agreement are for reference
purposes only and shall not affect in any way the meaning or interpretation of
this Agreement.

    8.9  Nonassignability.  This Agreement shall not be assigned by any party
without the prior written consent of all other parties.  Any purported
assignment in contravention of the preceding sentence shall be void.

    8.10 Parties in Interest.  This Agreement shall be binding upon and inure
solely to the benefit of the parties hereto and their successors (in the case of
FNS, CRA and Acquisition Sub), heirs, personal representatives and permitted
assigns, and nothing in this Agreement, expressed or implied, is intended to
confer upon any other person any rights or remedies of any nature under or by
reason of this Agreement.

    8.11 Counterparts.  This Agreement may be executed in one or more
counterparts each of which shall be deemed to constitute an original and shall
become effective when one or more counterparts have been signed by each of the
parties hereto.

    8.12 Governing Law; Submission to Jurisdiction; Venue.

         (a)  This Agreement shall be governed by and construed and enforced in
accordance with the laws of The Commonwealth of Massachusetts, without regard to
its conflicts of law rules.

         (b)  Any legal action or proceeding with respect to this Agreement may
be brought in, and adjudicated by, state or federal courts, as the case may be,
located in the City of Boston in the Commonwealth of Massachusetts and, by
execution and delivery of this Agreement, each of FNS, Acquisition Sub and CRA
hereto hereby irrevocably accepts for itself and in respect of its property,
generally and unconditionally, the jurisdiction of the aforesaid courts.  Each
of the parties hereto hereby further irrevocably waives any claim that any such

                                      22

<PAGE>

courts lack jurisdiction over such party, and agrees not to plead or claim, in
any legal action or proceeding with respect to this Agreement brought in any of
the aforesaid courts, that any such court lacks jurisdiction over such party;
provided, however, that notice and service of process on the parties shall not
be waived.

         (c)  Each of FNS and CRA hereby irrevocably waives any objection which
it may now or hereafter have to the laying of venue of any of the aforesaid
actions or proceedings arising out of or in connection with this Agreement
brought in the courts referred to in clause (b) above and hereby further
irrevocably waives and agrees not to plead or claim in any such court that any
such action or proceeding brought in any such court has been brought in an
inconvenient forum.

    8.13 Severability.  If any term, provision, covenant or restriction of this
Agreement is held by a court of competent jurisdiction to be invalid, void or
unenforceable, the remainder of the terms, provisions, covenants and
restrictions of this Agreement shall remain in full force and effect and shall
in no way be affected, impaired or invalidated.

    8.14 Remedies.  Except as otherwise expressly set forth herein, nothing
contained herein is intended to or shall be construed so as to limit the
remedies which any party may have against the others in the event of a breach by
any party of any representation, warranty, covenant or agreement made under or
pursuant to this Agreement, it being intended that any remedies shall be
cumulative and not exclusive.

    8.15 Entire Agreement.  This Agreement, including the FNS Disclosure
Schedules and all exhibits referred to herein, the terms of which are
incorporated as additional terms of this Agreement, the Ancillary Agreements and
the Confidentiality Agreement dated as of February 14, 1997, between CRA and
FNS, constitutes the entire agreement among the parties hereto and supersedes
all prior agreements and understandings oral or written, among the parties
hereto with respect to the subject matter hereof and thereof, including any
letters of intent.

    8.16 Knowledge of FNS.  As used herein, the term "Knowledge of FNS" shall
be deemed to mean solely the actual knowledge of Jonathan McNeill, Jeffrey Wolk
and Thomas Graham, in their respective individual capacities and in their
respective capacities as stockholder, director, officer and/or employee of FNS
or its affiliates.


                      * * * * * * * * * * * * * * * * * *
                                           






                                      23

<PAGE>

    IN WITNESS WHEREOF, the parties have executed and delivered this Agreement,
or have caused their duly authorized officers to execute this Agreement of CRA,
Acquisition Sub and FNS and by the FNS Shareholders on the date first above
written.

                                                CRA MANAGED CARE, INC.


                                                By: /s/ Donald J. Larson
                                                    -------------------------
                                                    Donald J. Larson, President


                                                FNS ACQUISITION CORP.


                                                By: /s/ Donald J. Larson 
                                                    -------------------------
                                                    Donald J. Larson, President


                                                FIRST NOTICE SYSTEMS COMPANY


                                                By: /s/ Jeffrey C. Wolk
                                                    -------------------------
                                                    Name: Jeffrey C. Wolk
                                                    Title: President


                                                FNS SHAREHOLDERS:

                                                /s/ Sidney Wolk 
                                                -------------------------
                                                Sidney Wolk


                                                /s/ Nathan T. Wolk
                                                -----------------------------
                                                Nathan T. Wolk


                                                /s/ Jeffrey C. Wolk
                                                -----------------------------
                                                Jeffrey C. Wolk


                                                /s/ Howard Wolk  
                                                -----------------------------
                                                Howard Wolk


                                      24

<PAGE>

                                                /s/ Michael Wolk
                                                -----------------------------
                                                Michael Wolk


                                                /s/ Robin Wolk
                                                -----------------------------
                                                Robin Wolk




                                      25

<PAGE>

                      NON-COMPETITION AND MARKETING AGREEMENT

    THIS AGREEMENT is made and entered into as of the 31st day of May, 1997, by,
among and between each of Sidney D. Wolk, Nathan T. Wolk, Jeffrey C. Wolk, 
Howard L. Wolk, Robin A. Wolk, and Michael D. Wolk (each a Seller and 
collectively "Sellers"), Cross Country Motor Club, Inc., a Massachusetts 
corporation, Cross Country Motor Club of California, a California corporation 
(such two entities being sometimes hereafter collectively referred to as the 
"Motor Club"), and First Notice Systems Company, a Massachusetts business 
trust (the "Old FNS"), and FNSI Acquisition Corp., a Massachusetts 
corporation ("New FNS"), and CRA Managed Care, Inc., of Boston, Massachusetts 
(collectively with New FNS, "CRA").

                           W I T N E S S E T H:                            _ 
_ _ _ _ _ _ _ _ _

    WHEREAS, CRA, through New FNS, its wholly-owned subsidiary, has purchased 
substantially all of the assets and liabilities (the "Purchase") of the 
Company from the Sellers on the date hereof;  

    WHEREAS, Sellers and CRA have benefited from such Purchase; 

    WHEREAS, CRA shall have the benefit of Sellers' and Cross Country's 
representations and agreements herein contained;

    WHEREAS, the Sellers, directly or indirectly, in the aggregate are 
controlling stockholders of the Motor Club, Cross Country Service Corp., a 
Massachusetts corporation, Cross Country Home Assistance Services, Inc., a 
Massachusetts corporation, and HAC, Inc., a Florida corporation which is the 
acquiring company of Homeowners Group, Inc., a publicly-owned Florida 
corporation (all of such entities collectively referred to herein as "Cross 
Country");

    WHEREAS, Cross Country and CRA desire to cooperate in continuing to 
provide integrated services to common customers of CRA and Cross Country and 
to market to each of their respective customers, and jointly to new prospects 
and potential customers, services and programs provided by the other, in 
their respective business areas, as more fully described below; and

    WHEREAS, each of Cross Country and CRA desire to endorse the use of 
certain services of the other as part of a cooperative marketing effort;

    NOW, THEREFORE, in connection with the purchase of the assets of Old FNS 
by CRA and in consideration of  the mutual promises herein exchanged, and for 
One Dollar and other for good and valuable consideration, the receipt and 
sufficiency of which is hereby acknowledged, the parties hereto agree as 
follows:

<PAGE>

    1.   Definitions.  For purposes of this Agreement:

    (a)  "Acquired Business" shall mean the business of Old FNS (without     
limiting the manner of conducting such business in the future, except as     
otherwise specified herein), of providing initial property and casualty     
loss claim reports, whether by telephone, computer line, mail or otherwise,   
to third party property and casualty insurance providers (including,     
without limitation, workers' compensation),  and to entities for their     
self-insurance purposes in the areas of property and casualty losses (other 
than to entities involved in the vehicle industry activities described in 
(f)(2) below), which reports include the type of information set forth in a 
standard ACORD or similar form, or comparable documented report. Acquired
Business shall also include the insurance sales and policy upgrade, call
center services currently proposed (in writing) to be provided to 
Continental Casualty Company.  Except for the businesses described above,
in all cases, Acquired Business shall exclude the Cross Country Reserved
Businesses (as defined herein); provided, however that in the conduct of
the Acquired Business, CRA shall be entitled to provide referral services
to auto body repair, and rental, property repair and medical providers
contained on lists supplied to CRA by its clients (or with respect to
medical providers, as also may be contained on lists compiled by CRA) with
respect to loss notice services provided to such client.

    (b)  "Affiliate" shall mean any person or entity which is the direct or 
indirect owner of greater than 20% of the total outstanding voting stock or 
similar equity interests (the "Interest") of another entity, or whose     
voting stock is so owned by such other person or entity.  An entity shall   
cease to be an Affiliate when the Interest drops below 20%.

    (c)  "CRA Business" means the business of providing worker's compensation 
field case management and specialized cost containment services, short-term
and long-term disability services (as such terms are customarily understood 
in the insurance industry) and related services and products in the
worker's compensation field, and bodily injury managed care services in the
automobile insurance industry.

    (d)  "CRA Services" shall mean services rendered, or programs offered, by 
CRA or its Affiliates from time to time in the areas of the CRA Business 
or the Acquired Business.

    (e)  "Competitive Business" means any company, venture, enterprise,  
endeavor, or business organization, engaged in the CRA Business or the 
Acquired Business, on the one hand, or in the Cross Country Reserved  
Businesses, on the other.

     (f)  "Cross Country Services" and "Cross Country Reserved Businesses" 
shall mean services rendered, or programs offered, by Cross Country, or
Affiliates of Cross Country or the Sellers, in the areas of (x) towing,   
lockout, and jump start dispatch, roadside assistance inquiry handling,    
auto repair network management and referral service, in-vehicle security    
and event monitoring, global positioning system devices sales and/or      
monitoring or other similar systems, and other consumer travel      
assistance and monitoring activities, including injury, property or    
casualty loss reporting coincident to, or related to, the provision of   
such service assistance and monitoring with respect to the same incident  
of inquiry or dispatch


<PAGE>

     ("Roadside Assistance Services"), (y) home mechanical systems and      
appliance, repair and repair dispatch services, home warranty services,      
structural damage and property repair services, loss reports and similar      
services arising out of homeowner insurance and/or warranty programs      
("Homeowner Repair Services"), and (z) reports, management, sales,  and      
services regarding, or for companies engaged in the businesses of, the      
rental, leasing, sale, transportation, processing, resale or servicing      
of motor vehicles of any kind (the "Automotive Industry Services").

     (g)  "Confidential Information" means and includes, without limitation   
   by reason  of specification, identities of employees or clients of a      
party; vendor and customer lists; pricing policies and agreements;      
dispatch procedures technology; training materials; sources; and other      
similar information which is not generally known or available to the      
public, except as the result of unauthorized disclosure by or      
information supplied by a third party, or which gives any party or an      
Affiliate an opportunity or the possibility of obtaining an advantage      
over competitors who may not know or use such information or who are not      
lawfully permitted to use the same.

    (h)  "Restricted Territory" means the United States and Canada. 

    2.   Non-Disclosure of Confidential Information.  Each party hereto 
recognizes that they have, and will in the future, acquire Confidential 
Information concerning the operation of the businesses of the other party 
hereto, the use or disclosure of which could cause the other party 
substantial loss and damages which could not be readily calculated and for 
which no remedy at law would be adequate.  Accordingly, each party hereto 
covenants and agrees that they will not directly or indirectly, disclose or 
in any way use, any Confidential Information of any other party hereto in a 
way which could reasonably be foreseen as assisting any other person in 
pursuit of the CRA Business or the Acquired Business in competition with CRA, 
or in pursuit of Cross Country Reserved Businesses in competition with Cross 
Country, the Sellers or their Affiliates.

    3.   Non-Competition.  Subject to the last paragraph of this Section 3, 
Sellers agree with respect to the Acquired Business and the CRA Business, and 
CRA agrees, with respect to the Cross Country Reserved Businesses, that for 
an uninterrupted period of five (5) years from the date hereof, they will 
not, individually, or as a group, nor will they permit any of their 
Affiliates to, without the prior written consent of the other party, directly 
or indirectly:

    (a)  as joint venturer, employee, partner, officer, consultant or in any  
other operating or management capacity whatsoever, participate in, or lend 
his or its name, counsel or provide management assistance, or financing, 
to the operation of any business activity which is engaged in the 
Acquired Business or the CRA Business on the one hand, or the Cross 
Country Reserved Businesses, on the other;

    (b)  recruit, solicit, or induce, or attempt to induce, any employees of 
the other party hereto to terminate their employment with, or otherwise    
cease their relationship with, such party or hire or attempt to hire any     
employees of such other party.

<PAGE>

The parties hereto acknowledge and agree that the failure of any person or 
entity restricted pursuant to this Agreement to comply with these 
restrictions (regardless of whether that person or entity actually has 
executed this Agreement) shall constitute a breach of this Agreement; 
provided, however, that with respect to NorCross Inc., the Sellers' sole 
responsibility hereunder shall be that, so long as NorCross Inc. is an 
Affiliate of Sellers, the Sellers, as Stockholders of NorCross, will not, 
directly or indirectly, give permission (or waive any prohibition) under the 
Stockholders Agreement among Norell Corporation, The Cross Country Group, 
LLC, and NorCross, Inc., dated August 15, 1996 (as in effect on such date), 
which would permit NorCross to engage in, and will exercise any rights they 
have to prohibit Norcross from engaging in, the Acquired Business.

    4.   Cooperative Sales and Marketing Efforts.  (a) During the Term 
hereof, and subject to the provisions of this Agreement, Sellers, and their 
Affiliates shall utilize CRA and its Affiliates as their exclusive third 
party provider of CRA Services, and CRA and its Affiliates shall utilize 
Cross Country and its and Sellers' Affiliates as its exclusive third party 
provider of Cross Country Services, in each case whether for existing 
customers, prospects or any future customers or prospects. 

    (b)  In furtherance of such marketing efforts, the parties hereto agree 
that each shall have the right to use the other's name and logos in any 
written materials used in connection with the offering of the other party's 
services and shall have the right to use the name and logo of the other in 
its endorsements, its marketing efforts and in customer materials.  Each 
party hereto agrees to submit to the other, for its prior approval, the forms 
of such written materials, and all telemarketing scripts to be used by one 
party in connection with the marketing of the other party's services.  In 
each case, such submission shall be made a reasonable time in advance of such 
use.  Consent to such use shall be deemed to have been given if the other 
party shall fail to disapprove, in writing, any request for approval within 
five (5) business days after a receipt of a written request reasonably 
describing such use.

    (c)  The parties hereto agree and acknowledge that their intention is to 
act for their respective benefit by cross selling the Cross Country Services 
and Acquired Business to their customers of the other, and to current or new 
joint customers, including, if possible, as an integrated package of claim 
reporting, cost containment and service assistance programs.  The parties 
further acknowledge that the nature of integration of such services, the 
extent of such services, and the profitability and cost of rendering such 
services, are matters which are in development, and will continue to be in 
development, by and between the parties and that nothing herein shall be 
deemed to obligate either of the parties to provide their respective services 
for any specified cost, formula price or profit rate, to provide such 
services in a minimum amount or on a minimum schedule, or to provide them on 
any favored or most favored pricing or other basis; provided, however, that 
each party hereto shall be required to honor any program service commitments 
and pricing set forth in any proposals, bids, agreements or programs accepted 
by a customer, so long as such proposal, bid, agreement or program was 
properly authorized by the entity whose services are being offered to such 
customer.

    (d)  Nothing herein shall be deemed to create a joint venture, 
partnership or formal or informal joint business of any kind including any 
arrangement or relationship giving rise to fiduciary 

<PAGE>

or other duties from one to the other, and each party hereto remains fully 
entitled to make its decision to render the services described herein, to go 
into new business areas, to expand other business areas, enter into other 
strategic or business arrangements, agreements or alliances not inconsistent 
with the provisions hereof, to exit an area of business, terminate an offered 
service (including a service provided on the date hereof), or to not render 
the services described herein, in whole or in part, based upon its own 
financial, strategic or other self interest.

    (e)  During the term in this Agreement, each party hereto agrees not to 
endorse, or make its customer list available to, or utilize the services of 
any person or entity competing with the other party hereto in the rendering 
of the CRA Services or the Cross Country Services, as the case may be, unless 
such customer or business opportunity has been declined by the other party 
hereto. From time to time, each party hereto agrees to provide to the other, 
at such other person's request and expense, customer, prospect, client and 
similar lists based upon criteria selected by the requesting party reasonably 
related to the marketing effort of services pursuant to this Agreement, and 
the requesting party shall have the right to use such lists during the term 
of this Agreement for the sole purpose of marketing hereunder.

    (f)  The parties hereto shall from time to time, agree upon sales 
commission and other related sales compensation and incentive arrangements 
applicable to the cross-selling of the services described herein as may be 
agreed from time to time.

    5.   Remedy at Law Inadequate\Specific Enforcement.  The parties hereto 
specifically acknowledge and agree that the restrictions set forth in 
paragraphs 2 and 3 hereof are reasonable and necessary to protect the 
legitimate interest of the other, that restricting the ownership and/or 
operation of a Competitive Business will not impose undue hardship on the 
restricted party, and that the restrictions are reasonable and necessary to 
the development of each of their respective businesses.  Each party hereto 
further acknowledges and agrees that any violation of the provisions hereof 
will result in irreparable injury to the other and that therefore: 

    (a)  All parties hereto agree that the remedy which the non-breaching 
party may have at law for any breach or threat of breach of the 
provisions of this Agreement is inadequate, and in the event of breach or 
threat of breach of the provisions thereof by any person intended to be 
bound thereby, the non-breaching party shall be entitled to seek and 
obtain injunctive relief or other equitable relief from any court of 
competent jurisdiction, without the necessity of posting a bond or other 
surety or proving actual damages , restraining the party intended to be 
bound thereby from such a breach, and that if such a breach has occurred, 
then the term of the restrictions contained herein, hereof and of such 
injunctive relief shall be for a period of five years commencing on the 
date that the last of such breach(es) ceased.

    (b)  Each party agrees that the provisions contained in this Agreement  
shall remain in full force and effect notwithstanding the breach or claimed  
breach of any other provision hereof by one party hereto to the other.

    6.   Term.  The term of this Agreement shall end five years from the date 
hereof.

<PAGE>

    7.   Records.  Each party hereto shall maintain and preserve its books 
and records, as they relate to the subjects of this Agreement, and the other 
party hereto shall have the right to inspect that portion of such books and 
records from time to time, during regular business hours, in order to verify 
the customers and business for which payments are to be made hereunder.

    8.   Indemnification.  Each party shall indemnify and save the other 
harmless from all loss, cost and expense, including reasonable attorneys' 
fees, arising out of or in connection with any claim that use or display of 
the other's trademark in connection with marketing of services hereunder 
infringes upon or violates any trade name, trademark or copyright of any 
person, firm or entity, provided, however, that each party has first obtained 
the prior written approval of the other in accordance herewith with respect 
to each specific use of its trademark, logo, or trade name.

    9.   Enforcement.  (a) The failure of either party to enforce at any 
time, or for any period, any provision of this Agreement shall not be 
construed as a waiver of such provision or of the right of such party 
thereafter to enforce each and every such provision.  No claim or right 
arising out of the breach or default of this Agreement can be discharged in 
whole or in part by a waiver or renunciation of the claim or right unless the 
waiver or renunciation is in writing and signed by the aggrieved party.  If 
any action at law or in equity is necessary to enforce or interpret the terms 
of this Agreement, the prevailing party shall be entitled to reasonable 
attorneys' fees, costs and necessary disbursements in addition to any other 
relief to which it may be entitled.  This Agreement shall be governed by and 
construed in accordance with the laws of the Commonwealth of Massachusetts. 
In the event that any provision of this Agreement is held by a court of 
competent jurisdiction to be invalid or unenforceable, or to violate any 
applicable law, it shall be deemed null and void solely to the extent 
thereof, without affecting the balance of this Agreement.

    In any case where either party hereto is required to do any act (other 
than make a payment of money to the other) the time for performance by such 
party shall be extended for delays caused by or resulting from Act of God, 
war, civil commotion, fire or other casualty, labor difficulties, general 
shortages of labor materials or equipment, government regulations or other 
causes beyond such party's reasonable control.

    (b)  The parties further acknowledge and agree that the restrictive 
covenants contained in this Agreement are severable and separate from each 
other.  If at any time any of the foregoing restrictive covenants in this 
Agreement shall be deemed invalid or unenforceable by the laws of the 
jurisdiction wherein it is to be enforced, by reason of being vague or 
unreasonable as to duration, or geographic scope, or scope of activities 
restricted, or for any other reason, such agreements or covenants shall be 
considered divisible as to such portion, and such agreements or covenants 
shall become and be immediately amended or reformed to include only such 
agreements or covenants as are deemed reasonable and enforceable by the court 
or other body having jurisdiction of this Agreement, to the full duration, 
geographic scope and scope of restricted activities deemed reasonable and 
thus enforceable by said court or body; and the parties agree that such 
agreements or covenants, as so amended and reformed, shall be valid and 
binding as though the invalid or unenforceable portion had not been included 
therein.

<PAGE>

    10.  Binding Effect.  This Agreement shall be binding upon the parties 
hereto and their respective successors of entities, if any, and 
representatives. This Agreement may not be assigned. 

    11.  Representations.  The parties hereto represent and warrant that 
neither the execution and delivery of this Agreement nor the performance of 
its duties hereunder violates the provisions of any other agreement to which 
they are a party or by which they are bound.

    12.  Notices.  Any notice or other communications under this Agreement 
shall be in writing, signed by the party making the same, and shall be 
delivered personally or sent by certified or registered mail, postage 
prepaid, by any nationally recognized overnight courier service or by 
facsimile against a printed confirmation, as follows:

    If to Buyer, to:    CRA Managed Care, Inc. 
                        312 Union Wharf 
                        Boston, MA  02109                         
                        Facsimile:  (617) 367-8519

    With a copy to:     Hutchins, Wheeler & Dittmar    
                        101 Federal Street 
                        Boston, MA  02110                  
                        Attn: James Westra, Esq. 
                        Facsimile: (617) 951-1295

    If to Sellers, to:  Sidney D. Wolk  
                        c/o Cross Country Motor Club, Inc.
                        4040 Mystic Valley Parkway   
                        Medford, MA  02155   
                        Facsimile: (617) 395-6706

    With a copy to:     Lane Altman & Owens LLP   
                        101 Federal Street
                        Boston, MA  02110                      
                        Attn: Joseph F. Mazzella, Esq.  
                        Facsimile:  (617) 345-0400

or to such other address as may hereafter be designated by either party 
hereto. All such notices shall be deemed given on the date personally 
delivered or mailed.

    13.  Governing Law.  This Agreement shall be interpreted and enforced in 
accordance with the laws of the Commonwealth of Massachusetts.

    14.  Severability.  Whenever possible, each provision of this Agreement 
shall be interpreted in such manner as to be effective and valid, but  if any 
one or more of the provisions contained in this Agreement shall be invalid, 
illegal or unenforceable in any respect for any reason, 

<PAGE>

the validity, legality and enforceability for any such provisions in every 
other respect and of the remaining provisions of this Agreement shall not be 
in any way impaired.

    15.  Entire Agreement.  This Agreement contains the entire agreement of 
the parties hereto with respect to the subject matter contained herein.  
There are no restrictions, promises, covenants, or undertakings, other than 
those expressly set forth herein.  This Agreement supersedes all prior 
agreements and understandings between the parties with respect to such 
subject matter.  This Agreement  may not be changed except by a writing 
executed by the parties.

    16.  Attorney Fees and Venue.  Any party breaching the terms of this 
Agreement agrees to pay the non-breaching party reasonable attorney fees in 
enforcing the terms of this Agreement.  The parties agree by the execution of 
this Agreement to submit themselves to the exclusive jurisdiction and venue 
of the courts of the Commonwealth of Massachusetts for the interpretation of 
the terms and conditions and performance of this Agreement.

    17.  Sale of Cross Country.  The parties hereto agree that in the event 
that the Motor Club is sold to a third party, whether through stock sale, 
merger or asset sale (a "Motor Club Sale"), then, as part of such sale, the 
purchaser shall be required to agree that the purchaser shall not use the 
assets of the Motor Club in the operation of any business activity which is 
engaged in the Acquired Business or the CRA Business for a period of at least 
one (1) year following such third party's acquisition (or such shorter period 
as expires on the fifth anniversary of the date of this Agreement) (the 
"Continuation Period"). Nothing in this paragraph 17 shall relieve the 
Sellers from their obligations under paragraphs 3 and 4, notwithstanding any 
Motor Club sale.  Upon expiration of the Continuation Period, CRA shall be 
released from its obligations set forth in paragraphs 3 and 4 with respect to 
any of the activities included within Cross Country Reserved Businesses as 
may be transferred to the acquiror in the Motor Club Sale.

                         THIS SPACE LEFT INTENTIONALLY BLANK 

<PAGE>

    IN WITNESS WHEREOF, the undersigned have executed this Agreement on the 
day and year first above written.

CRA MANAGED CARE, INC.                     FIRST NOTICE SYSTEMS COMPANY

                                           By:  /s/ Jeffrey C. Wolk
                                              -------------------------------

By: /s/ Donald J. Larson
   ---------------------------------
                                           Title: President
                                                  ---------------------------


FNSI ACQUISITION CORP.                     SELLERS:

By: /s/ Donald J. Larson                           /s/ Sidney D. Wolk
   ---------------------------------              ----------------------------
                                                       Sidney D. Wolk


                                                   /s/ Nathan T. Wolk
                                                  ----------------------------
                                                       Nathan T. Wolk
CROSS COUNTRY MOTOR CLUB, INC.

By: /s/ Nathan T. Wolk                             /s/ Jeffrey C. Wolk
   ---------------------------------              ----------------------------
Title: Vice President                                  Jeffrey C. Wolk
       -----------------------------


CROSS COUNTRY MOTOR CLUB
OF CALIFORNIA, INC.
                                                  /s/ Howard L. Wolk
By: /s/ Nathan T. Wolk                            ----------------------------
   ---------------------------------                   Howard L. Wolk
Title: Vice President
       -----------------------------
                                                   /s/ Robin A. Wolk
                                                  ----------------------------
                                                       Robin A. Wolk

                                           
                                                   /s/ Michael D. Wolk
                                                  ----------------------------
                                                       Michael D. Wolk




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