SITEL CORP
8-K/A, 1996-10-01
BUSINESS SERVICES, NEC
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<PAGE>

                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549

                                  FORM 8-K (A)
     
                                 CURRENT REPORT
     
     PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934


Date of Report (Date of earliest event reported):  September 3, 1996


                                SITEL CORPORATION
          (Exact name of registrant as specified in its charter)


MINNESOTA                           0-26152                 47-0684333
(State or jurisdiction of           (Commission File        (I.R.S. Employer
incorporation or organization)      Number)                 Identification No.)


                               13215 BIRCH STREET
                              OMAHA, NEBRASKA 68164
                                 (402) 498-6810
               (Address, including zip code, and telephone number,
        including area code, of registrant's principal executive offices)

                         ------------------------------





This 8-K consists of 16 pages.

<PAGE>

The registrant hereby amends Item 7 of its Form 8-K filed to report an event
occurring on September 3, 1996 to include the following:


ITEM 7. FINANCIAL STATEMENTS AND EXHIBITS.


     (a)  Financial statements of business acquired.

          The following unaudited financial statements of Mitre plc are filed
          with this report at pages F-2 through F-4:

               Unaudited Condensed Group Profit and Loss Account for the six 
               months ended June 30, 1996 and June 30, 1995

               Unaudited Condensed Group Balance Sheet at June 30, 1996 and 
               June 30, 1995

               Unaudited Condensed Group Cash Flow Statement for the six 
               months ended June 30, 1996 and June 30, 1995


     (b)  Pro forma financial information.

          The following unaudited pro forma and pro forma combined financial
          statements are filed with this report at pages F-5 through F-13:

               Unaudited Pro Forma and Pro Forma Combined Financial Information

               SITEL Corporation, Mitre plc, and National Action Financial 
               Services, Inc. Pro Forma Combined Balance Sheet as of 
               May 31, 1996

               SITEL Corporation, Mitre plc, and National Action Financial 
               Services, Inc. Pro Forma Combined Statements of Operations for 
               the Year Ended May 31, 1995

               SITEL Corporation, Mitre plc, and National Action Financial 
               Services, Inc. Pro Forma Combined Statements of Operations for 
               the Year Ended May 31, 1996

               SITEL Corporation, Mitre plc, and National Action Financial 
               Services, Inc. Pro Forma Statement of Operations for the Years 
               ended May 31, 1993, 1994, 1995 and 1996


                                       2

<PAGE>

                                   SIGNATURES

Pursuant to the requirements of the Securities and Exchange Act of 1934, the
registrant has duly caused this report to be signed on its behalf by the
undersigned, thereunto duly authorized.


Date:  October 1, 1996                  SITEL Corporation


                                        By: /s/ Donald J. Vrana
                                           --------------------------------
                                             Donald J. Vrana
                                             Corporate Controller


                                       3
<PAGE>

                        INDEX TO FINANCIAL STATEMENTS


MITRE PLC
Notes to Unaudited Condensed Group Financial Statements for the six
  months ended June 30, 1995 and 1996 . . . . . . . . . . . . . . . . . . . F-2
Unaudited Condensed Group Profit and Loss Account for the six months ended 
  June 30, 1995 and 1996  . . . . . . . . . . . . . . . . . . . . . . . . . F-2
Unaudited Condensed Group Balance Sheet as of June 30, 1995 and 1996. . . . F-3
Unaudited Condensed Group Cash Flow Statement for the six months ended 
  June 30, 1995 and 1996  . . . . . . . . . . . . . . . . . . . . . . . . . F-4

UNAUDITED PRO FORMA AND PRO FORMA COMBINED FINANCIAL INFORMATION
Unaudited Pro Forma and Pro Forma Combined Financial Information. . . . . . F-5
SITEL Corporation, Mitre plc, and National Action Financial Services, Inc.
  Pro Forma Combined Balance Sheet as of May 31, 1996 . . . . . . . . . . . F-6
SITEL Corporation, Mitre plc, and National Action Financial Services, Inc.
  Pro Forma Combined Statements of Operations for the Year Ended
  May 31, 1995  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-8
SITEL Corporation, Mitre plc, and National Action Financial Services, Inc.
  Pro Forma Combined Statements of Operations for the Year Ended
  May 31, 1996  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .F-10
SITEL Corporation, Mitre plc, and National Action Financial Services, Inc.
  Pro Forma Combined Statements of Operations for the Year Ended
  May 31, 1993, 1994, 1995 and 1996 . . . . . . . . . . . . . . . . . . . .F-12

                                      F-1

<PAGE>
                                   MITRE PLC
            NOTES TO UNAUDITED CONDENSED GROUP FINANCIAL STATEMENTS
 
    The  condensed  group  financial  statements are  unaudited,  and  have been
prepared under  the historical  cost  accounting rules  and in  accordance  with
applicable UK accounting standards. The financial statements are presented in UK
pounds  sterling  (L) and  reflect all  adjustments  (consisting only  of normal
recurring adjustments) which are, in the opinion of management, necessary for  a
fair presentation of the results for the interim period.
 
    The  condensed financial statements  should be read  in conjunction with the
Group financial statements and notes included elsewhere in this report.
 
    The results for the six months ended June 30, 1996 are not  necessarily
indicative of the results to be expected for the full year.
 
                                   MITRE PLC
               UNAUDITED CONDENSED GROUP PROFIT AND LOSS ACCOUNT
                  THE SIX MONTHS ENDED 30 JUNE 1996 AND 1995
 
<TABLE>
<CAPTION>

L'000                                                           Six m/e        Six m/e
                                                               30-Jun-96      30-Jun-95
                                                             -------------  -------------
<S>                                                          <C>            <C>
TURNOVER...................................................     25,129         12,645
Cost of sales..............................................    (15,765)        (7,569)
                                                             -------------  -------------
GROSS PROFIT...............................................      9,364          5,076
Administrative expenses....................................     (7,175)        (3,337)
                                                             -------------  -------------
OPERATING PROFIT...........................................      2,189          1,739
Interest payable and similar charges.......................       (213)          (121)
                                                             -------------  -------------
PROFIT ON ORDINARY ACTIVITIES BEFORE TAXATION..............      1,976          1,618
Tax on profit on ordinary activities.......................       (652)          (534)
                                                             -------------  -------------
PROFIT ON ORDINARY ACTIVITIES AFTER TAXATION...............      1,324          1,084
Minority interests.........................................        (19)          (370)
                                                             -------------  -------------
PROFIT FOR THE FINANCIAL PERIOD............................      1,305            714
Non equity dividends.......................................         (9)           (16)
                                                             -------------  -------------
RETAINED PROFIT FOR THE FINANCIAL PERIOD...................      1,296            698
                                                             -------------  -------------
                                                             -------------  -------------
</TABLE>
 
                                      F-2
<PAGE>
                                   MITRE PLC
                    UNAUDITED CONDENSED GROUP BALANCE SHEET
                           AT 30 JUNE 1996 AND 1995
 
<TABLE>
<CAPTION>

L'000                                                                 30-Jun-96  30-Jun-95
                                                                      ---------  ---------
<S>                                                                   <C>        <C>
FIXED ASSETS
Tangible assets.....................................................      8,559      5,761
Investments.........................................................         11         41
                                                                      ---------  ---------
                                                                          8,570      5,802
                                                                      ---------  ---------
CURRENT ASSETS
Debtors
  - amounts receivable within one year..............................     12,807      6,351
  - amounts receivable after more than one year.....................        679          0
Cash at bank and in hand............................................        662        138
                                                                      ---------  ---------
                                                                         14,148      6,489
CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR......................    (14,387)    (7,346)
                                                                      ---------  ---------
NET CURRENT LIABILITIES.............................................       (239)      (857)
                                                                      ---------  ---------
TOTAL ASSETS LESS CURRENT LIABILITIES...............................      8,331      4,945
                                                                      ---------  ---------

                                                                      ---------  ---------
Creditors: amounts falling due after more than one year.............     (2,302)    (1,132)
                                                                      ---------  ---------
PROVISION FOR LIABILITIES AND CHARGES...............................       (131)       (71)
                                                                      ---------  ---------
                                                                          5,898      3,742
                                                                      ---------  ---------
                                                                      ---------  ---------
CAPITAL AND RESERVES
Called up share capital.............................................      1,709      1,299
Other reserves......................................................        161       (916)
Profit and loss account.............................................      3,065      1,677
                                                                      ---------  ---------
SHAREHOLDERS' FUNDS.................................................      4,935      2,060
Minority interests..................................................        963      1,682
                                                                      ---------  ---------
                                                                          5,898      3,742
                                                                      ---------  ---------
                                                                      ---------  ---------
Shareholders' funds - Equity........................................      4,585      1,491
                    - Non equity....................................        350        569
                                                                      ---------  ---------
                                                                          4,935      2,060
                                                                      ---------  ---------
                                                                      ---------  ---------
Minority interests - Equity.........................................         --        982
                   - Non equity.....................................        963        700
                                                                      ---------  ---------
                                                                            963      1,682
                                                                      ---------  ---------
                                                                      ---------  ---------
</TABLE>
 
                                      F-3
<PAGE>
                                   MITRE PLC
                 UNAUDITED CONDENSED GROUP CASH FLOW STATEMENT
                FOR THE SIX MONTHS ENDED 30 JUNE 1996 AND 1995
 
<TABLE>
<CAPTION>
                                                                     1996           1995
                                                                 -------------  -------------
                                                                     L000           L000
<S>                                                              <C>            <C>
NET CASH INFLOW FROM
 OPERATING ACTIVITIES..........................................      2,164          1,761
                                                                 -------------  -------------
RETURNS ON INVESTMENTS AND
 SERVICING OF FINANCE
Interest paid..................................................       (129)           (81)
Finance lease interest.........................................        (97)           (50)
Preference dividends paid......................................        (16)           (97)
Dividends paid to minority interests...........................        (28)           (61)

NET CASH OUTFLOW FROM RETURNS ON INVESTMENTS AND SERVICING OF    -------------  -------------
 FINANCE.......................................................       (270)          (289)

CORPORATION TAX REPAID.........................................        (28)           (29)
                                                                  -------------  -------------
NET CASH INFLOW BEFORE INVESTING ACTIVITIES....................      1,866          1,443

INVESTING ACTIVITIES...........................................
Payments to acquire tangible fixed assets (net)................     (1,475)        (1,210)
Purchase of fixed asset investments............................         __            (10)
Purchase of subsidiary undertakings............................        (16)            __
                                                                 -------------  -------------
NET CASH OUTFLOW FROM INVESTING ACTIVITIES.....................     (1,491)        (1,220)

NET CASH OUTFLOW BEFORE FINANCING..............................        375            223

FINANCING......................................................
Redemption of preference share capital.........................         __            (75)
Expenses of capital leases.....................................        (47)            __
Capital element of finance leases repaid.......................       (514)          (237)
Repayment of bank loans........................................       (286)           (50)
                                                                 -------------  -------------
NET CASH OUTFLOW FROM FINANCING................................       (847)          (362)
                                                                 -------------  -------------
DECREASE IN CASH AND CASH EQUIVALENTS..........................       (472)          (139)
                                                                 -------------  -------------
                                                                 -------------  -------------
</TABLE>
 
                                      F-4
<PAGE>

        UNAUDITED PRO FORMA AND PRO FORMA COMBINED FINANCIAL INFORMATION

The unaudited Pro Forma Statements of Operations give effect to the 
acquisition of Mitre plc ("Mitre" and such acquisition the "Mitre 
Acquisition") by combining results of operations of the Company for the years 
ended May 31, 1996, May 31, 1995, May 31, 1994 and May 31, 1993, with  Mitre, 
or its predecessor company Merit Direct, for the twelve months ended May 31, 
1996, May 31, 1995, December 31, 1993 and December 31, 1992, and with 
National Action Financial Services, Inc. which was acquired June 28, 1996 
("NAFS", and such acquisition the "NAFS Acquisition") for the twelve months 
ended June 30, 1996 and June 30, 1995, as if the transactions had occurred at 
the beginning of the periods presented.  NAFS was established in April, 1994 
and the results of operations from that time through June 30, 1994 are not 
material.

The unaudited Pro Forma Combined  Statements of Operations include the 
results of operations of the entities listed above and also include the 
results of operations of CTC Canadian Telephone Corporation and 2965496 
Canada, Inc. (collectively, CTC) for the year ended April 30, 1995 and of 
Teleaction, S.A. (Teleaction) for the twelve months ended June 30, 1996 and 
June 30, 1995. CTC was acquired by the Company on February 9, 1996 and a 
69.2% interest in Teleaction was acquired by the Company on June 12, 1996.  
The unaudited Pro Forma Combined Statements of Operations do not include the 
results of operations of Telepromotion, Action Data Base and Action Servicos 
De Publicidade (subsidiaries of Teleaction), as they are immaterial.

The following pro forma results of Mitre include the results of Merit
Communications NV which was acquired by Mitre on December 21, 1995.  Under US
GAAP, this acquisition will be accounted for in a manner similar to a pooling of
interests because Mitre and Merit Communications NV were entities under common
control.  The results of Merit Communications NV were derived from financial
statements audited by KPMG and unaudited monthly management information.  Merit
Communications NV was established in April 1993.

The following pro forma results reflect the results of Mitre and Teleaction 
adjusted to conform to US GAAP and the Company's financial statement 
presentation.  The historical results have been converted into US dollars at 
the exchange rates for the relevant periods.

The unaudited Pro Forma Combined Balance Sheet reflects the combined financial
position of Company, NAFS and Teleaction as of May 31, 1996 and Mitre as of June
30, 1996.  The unaudited Pro Forma Combined Balance Sheet is prepared assuming
the transactions occurred on the balance sheet date.  The unaudited Pro Forma
Combined Balance Sheet does not reflect the financial position of Telepromotion,
Action Data Base and Action Servicos De Publicidade (subsidiaries of
Teleaction), as they are immaterial.

The unaudited pro forma and pro forma combined financial statements and 
accompanying notes reflect the application of the pooling-of-interests method 
of accounting for the Mitre and NAFS Acquisitions.  Under this method of 
accounting, the recorded assets, liabilities, shareholder's equity, income 
and expenses are combined and recorded at their historical amounts.  The CTC 
and Teleaction acquisitions are reflected using the purchase method of 
accounting.  Under this method of accounting, the purchase price was 
allocated to assets acquired and liabilities assumed based on their fair 
value estimates at the closing of the acquisition.  The amount of the 
purchase accounting adjustments included are preliminary estimates and may 
differ from actual amounts.

The unaudited pro forma and pro forma combined financial information 
presented is for informational purposes only and is not necessarily 
indicative of the financial position, results of operations of the entity or 
the actual results that would have been achieved had this merger been 
consummated prior to the periods indicated. This unaudited pro forma and pro 
forma combined information should be read in conjunction with the separate 
financial statements, including the notes thereto,  of the Company included 
in its Form 10-K filed August 29, 1996 and of Mitre, Teleaction , NAFS and 
CTC, contained in pages F-27  through F-49, F-53 through F-81, F-82 through 
F-94 and F-95 through F-109, respectively , of the Company's Proxy Statement 
filed July 29, 1996.


                                      F-5

<PAGE>

                         SITEL CORPORATION AND MITRE PLC

                         PROFORMA COMBINED BALANCE SHEET
                                  MAY 31, 1996
                                   (UNAUDITED)

<TABLE>
<CAPTION>

                                                                                                    PROFORMA         
                                                       SITEL(a)    TELEACTION(b)      NAFS        ADJUSTMENTS        
                                                    -------------  -------------  -------------  -------------       
                                                                           (IN THOUSANDS)
<S>                                                 <C>            <C>            <C>            <C>                 
ASSETS
Current assets:
   Cash and cash equivalents . . . . . . . . . . .  $       4,714  $       2,067  $         849                      
   Trade accounts receivable, net. . . . . . . . .         28,072         12,579          1,772                      
   Marketable securities . . . . . . . . . . . . .         42,570           -              -     $     (25,720) (d,e)
   Prepaid expenses. . . . . . . . . . . . . . . .            650             31             53                      
   Other . . . . . . . . . . . . . . . . . . . . .          1,465            163             80                      
   Income taxes receivable . . . . . . . . . . . .            118            130           -                         
   Deferred income taxes . . . . . . . . . . . . .            558            166           -                         
                                                    -------------  -------------  -------------  -------------       
      Total current assets . . . . . . . . . . . .         78,147         15,136          2,754        (25,720)      
                                                    -------------  -------------  -------------  -------------       
Property and equipment, net. . . . . . . . . . . .         18,049          1,334          1,502                      
Deposits and other assets. . . . . . . . . . . . .          1,213            292             75                      
Loans receivable from related parties. . . . . . .            340           -              -                         
Goodwill, net. . . . . . . . . . . . . . . . . . .          5,908          1,315             43         23,344  (d)  
Deferred income taxes. . . . . . . . . . . . . . .         12,839           -              -                         
                                                    -------------  -------------  -------------  -------------       

      Total assets . . . . . . . . . . . . . . . .  $     116,496  $      18,077  $       4,374  $      (2,376)      
                                                    -------------  -------------  -------------  -------------       
                                                    -------------  -------------  -------------  -------------       

LIABILITIES AND STOCKHOLDERS' EQUITY
Current liabilities:
   Note payable - bank . . . . . . . . . . . . . .  $        -     $         510  $         184                      
   Current portion of long-term 
    obligations. . . . . . . . . . . . . . . . . .             15           -               156                      
   Trade accounts payable. . . . . . . . . . . . .          2,811          1,154            139                      
   Accrued wages, salaries and bonuses . . . . . .          5,955            822            794                      
   Other accrued expenses. . . . . . . . . . . . .          1,300          2,966            701                      
   Customer deposits and other . . . . . . . . . .             86           -                24                      
                                                    -------------  -------------  -------------  -------------       
      Total current liabilities. . . . . . . . . .         10,167          5,452          1,998           -          
                                                    -------------  -------------  -------------  -------------       
Long-term debt obligations, net. . . . . . . . . .            125            650            694          8,909  (d)  
Other liabilities. . . . . . . . . . . . . . . . .          1,470          1,206            316           -          
Redeemable Preference Shares . . . . . . . . . . .           -              -              -              -          
Stockholders' equity:
   Preferred Stock . . . . . . . . . . . . . . . .           -              -               285           (285) (h)  
   Common stock. . . . . . . . . . . . . . . . . .             19            388            285           (688) (d,h)
   Paid-in capital . . . . . . . . . . . . . . . .        107,108           -              -               569  (h)  
   Currency exchange adjustment. . . . . . . . . .            (10)          -              -              -          
   Retained earnings (deficit) . . . . . . . . . .         (2,383)        10,381            796        (10,881) (d)  
                                                    -------------  -------------  -------------  -------------       
      Total stockholders' equity . . . . . . . . .        104,734         10,769          1,366        (11,285)      
                                                    -------------  -------------  -------------  -------------       

      Total liabilities and 
       stockholders' equity. . . . . . . . . . . .  $     116,496  $      18,077  $       4,374  $      (2,376)      
                                                    -------------  -------------  -------------  -------------       
                                                    -------------  -------------  -------------  -------------       
<CAPTION>

                                                       SITEL                        PROFORMA             PROFORMA  
                                                      COMBINED        MITRE(c)     ADJUSTMENTS           COMBINED  
                                                    -------------  -------------  -------------       -------------
                                                                           (IN THOUSANDS)
<S>                                                 <C>            <C>            <C>                 <C>          
ASSETS
Current assets:
   Cash and cash equivalents . . . . . . . . . . .  $       7,630  $         591                      $       8,221 
   Trade accounts receivable, net. . . . . . . . .         42,423         18,786                             61,209 
   Marketable securities . . . . . . . . . . . . .         16,850           -     $      (7,035) (f,g)        9,815 
   Prepaid expenses. . . . . . . . . . . . . . . .            734          1,384                              2,118 
   Other . . . . . . . . . . . . . . . . . . . . .          1,708            614                              2,322 
   Income taxes receivable . . . . . . . . . . . .            248           -                                   248 
   Deferred income taxes . . . . . . . . . . . . .            724           -                                   724 
                                                    -------------  -------------  -------------       ------------- 
      Total current assets . . . . . . . . . . . .         70,317         21,375         (7,035)             84,657 
                                                    -------------  -------------  -------------       ------------- 
Property and equipment, net. . . . . . . . . . . .         20,885         13,076                             33,961 
Deposits and other assets. . . . . . . . . . . . .          1,580          1,060                              2,640 
Loans receivable from related parties. . . . . . .            340           -                                   340 
Goodwill, net. . . . . . . . . . . . . . . . . . .         30,610          4,470                             35,080 
Deferred income taxes. . . . . . . . . . . . . . .         12,839            209                             13,048 
                                                    -------------  -------------  -------------       ------------- 
                                                                                                                    
      Total assets . . . . . . . . . . . . . . . .  $     136,571  $      40,190  $      (7,035)      $     169,726 
                                                    -------------  -------------  -------------       ------------- 
                                                    -------------  -------------  -------------       ------------- 
                                                                                                                    
LIABILITIES AND STOCKHOLDERS' EQUITY                                                                                
Current liabilities:                                                                                                
   Note payable - bank . . . . . . . . . . . . . .  $         694  $       5,892                      $       6,586 
   Current portion of long-term                                                                                     
    obligations. . . . . . . . . . . . . . . . . .            171          1,485                              1,656 
   Trade accounts payable. . . . . . . . . . . . .          4,104          6,245                             10,349 
   Accrued wages, salaries and bonuses . . . . . .          7,571           -                                 7,571 
   Other accrued expenses. . . . . . . . . . . . .          4,967          9,325                             14,292 
   Customer deposits and other . . . . . . . . . .            110           -                                   110 
                                                    -------------  -------------  -------------       ------------- 
      Total current liabilities. . . . . . . . . .         17,617         22,947           -                 40,564 
                                                    -------------  -------------  -------------       ------------- 
Long-term debt obligations, net. . . . . . . . . .         10,378          3,384                             13,762 
Other liabilities. . . . . . . . . . . . . . . . .          2,992            423                              3,415 
Redeemable Preference Shares . . . . . . . . . . .           -             2,035         (2,035) (f)           -    
Stockholders' equity:                                                                                               
   Preferred Stock . . . . . . . . . . . . . . . .           -              -                                  -    
   Common stock. . . . . . . . . . . . . . . . . .              4          2,106         (2,073) (h)             37 
   Paid-in capital . . . . . . . . . . . . . . . .        107,677          4,927          2,073  (h)        114,677 
   Currency exchange adjustment. . . . . . . . . .            (10)           (22)                               (32)
   Retained earnings (deficit) . . . . . . . . . .         (2,087)         4,390         (5,000) (g)         (2,697)
                                                    -------------  -------------  -------------       ------------- 
      Total stockholders' equity . . . . . . . . .        105,584         11,401         (5,000)            111,985 
                                                    -------------  -------------  -------------       ------------- 
                                                                                                                    
      Total liabilities and                                                                                         
       stockholders' equity. . . . . . . . . . . .  $     136,571  $      40,190  $      (7,035)      $     169,726 
                                                    -------------  -------------  -------------       ------------- 
                                                    -------------  -------------  -------------       ------------- 
</TABLE>

                                                   (SEE NOTES ON FOLLOWING PAGE)

                                                                    F-6

<PAGE>

- -------------------------

a)   The combined balance sheet of CTC has not been presented separately on this
     statement as it was included in the consolidated historical statements of
     SITEL as of May 31, 1996.

b)   The financial position of Teleaction has been translated from Spanish
     pesetas to US dollars at the exchange rate in effect at the balance sheet
     date (128.94 pesetas per dollar).
     
c)   The financial position of Mitre has been translated from British pounds to
     US dollars at the exchange rate in effect at the balance sheet date (1.5500
     dollars per pound) and has been presented in accordance with US GAAP.  The
     significant adjustments necessary to convert to US GAAP were (i) to
     reclassify acquisition goodwill from stockholders equity to intangible
     assets and to recognize the corresponding amortization over a 25 year
     period, and (ii) to account for Merit Communications NV as a pooling of
     interests from its incorporation in April 1993.
     
d)   The Teleaction acquisition is reflected using the purchase method of
     accounting and is based upon an initial purchase price of $24,220,000, a
     deferred guaranteed payment of $10,780,000 and acquisition expenses of
     $1,000,000.   The deferred guaranteed payment will be paid in 1998 and has
     been discounted to its present value ($8,909,000).  In addition, a future
     contingent payment will be paid based on Teleaction's profitability for
     1996 and 1997.  Goodwill of  $23,344,000 was created by this acquisition.
     
e)   Transaction costs related to the NAFS Acquisition are estimated at
     $500,000.
     
f)   The Share Purchase Agreement requires that Mitre repay the face amount of
     $2,035,000 of the redeemable preference shares.
     
g)   Transaction costs related to the Mitre Acquisition are estimated at 
     $5,000,000.

h)   The unaudited pro forma combined financial statements reflect the
     application of the pooling of interests method of accounting for the Mitre
     and NAFS acquisitions.  Under this method of accounting, it is necessary to
     reclassify common stock to paid-in capital to reflect the par value of
     SITEL's common stock which is lower than the par value of Mitre ordinary
     shares and NAFS capital stock.

                                       F-7

<PAGE>

                         SITEL CORPORATION AND MITRE PLC

                   PROFORMA COMBINED STATEMENTS OF OPERATIONS
                            YEAR ENDED MAY  31, 1995
                                   (UNAUDITED)

<TABLE>
<CAPTION>
                                                                                                                     
                                                   SITEL              CTC(a)         TELEACTION(b,c)    NAFS(b,d)    
                                               -------------       -------------     ---------------  -------------  
                                                           (IN THOUSANDS, EXCEPT PER SHARE DATA)
<S>                                            <C>                 <C>               <C>              <C>            
Revenue. . . . . . . . . . . . . . . . . . .   $     101,378       $       6,342     $        25,061  $       3,767  

Operating expenses:
  Cost of services . . . . . . . . . . . . .          55,054               3,788              14,017          1,788  
  Divisional selling, general and
    administrative expenses. . . . . . . . .          32,979               1,173               6,852          1,126  
  Corporate general and
    administrative expenses. . . . . . . . .           6,160                 758                -               314  
  Special compensation expense . . . . . . .          34,585  (g)           -                   -              -     
                                               -------------       -------------     ---------------  -------------  

Operating income (loss). . . . . . . . . . .         (27,400) (h)            623               4,192            539  

Other income (expense) . . . . . . . . . . .            (303)                  5                (250)           (47) 
                                               -------------       -------------     ---------------  -------------  

Income (loss) before income taxes. . . . . .         (27,703)                628               3,942            492  

Income tax expense (benefit) . . . . . . . .          (9,603)                190               1,430            149  
                                               -------------       -------------     ---------------  -------------  

Net income (loss). . . . . . . . . . . . . .   $     (18,100) (h)  $         438     $         2,512  $         343  
                                               -------------       -------------     ---------------  -------------  
                                               -------------       -------------     ---------------  -------------  

Earnings (loss) per common and
  common equivalent share. . . . . . . . . .          ($1.05) (h)                                                    
                                               -------------                                                         
                                               -------------                                                         

Weighted average common and common 
  equivalent shares outstanding. . . . . . .          17,207                                                         
                                               -------------                                                         
                                               -------------                                                         


<CAPTION>
                                                 PROFORMA             SITEL                             PROFORMA         
                                                ADJUSTMENTS          COMBINED            MITRE(d,e)     COMBINED         
                                               -------------       -------------       -------------  -------------      
                                                                                                                         
<S>                                            <C>                 <C>                 <C>            <C>                
Revenue. . . . . . . . . . . . . . . . . . .   $           -       $     136,548       $      37,615  $     174,163      
                                                                                                                         
Operating expenses:                                                                                                      
  Cost of services . . . . . . . . . . . . .                              74,647              21,331         95,978      
  Divisional selling, general and                                                                                        
    administrative expenses. . . . . . . . .                              42,130              10,468         52,598      
  Corporate general and                                                                                                  
    administrative expenses. . . . . . . . .           1,453  (f)          8,685               1,980         10,665      
  Special compensation expense . . . . . . .                              34,585  (g)           -            34,585  (g) 
                                               -------------       -------------       -------------  -------------      
                                                                                                                         
Operating income (loss). . . . . . . . . . .          (1,453)            (23,499) (h)          3,836        (19,663) (h) 
                                                                                                                         
Other income (expense) . . . . . . . . . . .          (1,541) (i)         (2,136)               (285)        (2,421)     
                                               -------------       -------------       -------------  -------------      
                                                                                                                         
Income (loss) before income taxes. . . . . .          (2,994)            (25,635)              3,551        (22,084)     
                                                                                                                         
Income tax expense (benefit) . . . . . . . .            (809) (i)         (8,643)              1,271         (7,372)     
                                               -------------       -------------       -------------  -------------      
                                                                                                                         
Net income (loss). . . . . . . . . . . . . .   $      (2,185)      $     (16,992) (h)  $       2,280  $     (14,712) (h) 
                                               -------------       -------------       -------------  -------------      
                                               -------------       -------------       -------------  -------------      
                                                                                                                         
Earnings (loss) per common and                                                                                           
  common equivalent share. . . . . . . . . .                              ($0.91) (h)                        ($0.53) (h) 
                                                                   -------------                      -------------      
                                                                   -------------                      -------------      
                                                                                                                         
Weighted average common and common                                                                                       
  equivalent shares outstanding. . . . . . .                              18,571  (j)                        27,742  (k) 
                                                                   -------------                      -------------      
                                                                   -------------                      -------------      
</TABLE>

                                                  (SEE NOTES ON FOLLOWING PAGE)

                                                              F-8

<PAGE>

- ---------------

a)  The combined results of CTC are for the year ended April 30, 1995 and have
    been translated from Canadian dollars to US dollars at the average exchange
    rate for the period.

b)  The results of operations for Teleaction and NAFS are for the twelve months
    ended June 30, 1995.

c)  The results of operations of Teleaction have been translated from Spanish
    pesetas to US dollars at the average exchange rate for the period.

d)  The results of operations reflect the pooling of interests method of
    accounting for the Mitre and NAFS acquisitions.

e)  The results of operations of Mitre have been translated from British pounds
    to US dollars at the average exchange rate for the period and have been
    presented in accordance with US GAAP.  The significant adjustments
    necessary to convert to US GAAP were (i) to reclassify acquisition goodwill
    from stockholder's equity to intangible assets and to recognize the
    corresponding amortization over a 25 year period, and (ii) to account for
    Merit Communications NV as a pooling of interests from its incorporation in
    April 1993.  On December 21, 1995, all of Mitre's subsidiaries, including
    Merit Communications NV, became wholly owned subsidiaries and, therefore,
    for purposes of this pro forma presentation, the results of Mitre for the
    periods presented do not separately disclose the net income (loss) which
    would have been attributable to minority interests.

f)  Represents the amortization of goodwill resulting from the CTC and
    Teleaction acquisitions, which will be amortized on a straight-line basis
    over a period of 25 years, and an adjustment to reduce expenses for fees
    paid to a management employee of CTC which will not be paid after the
    acquisitions.

g)  Represents a non-recurring, non-cash compensation expense of $34.6 million
    incurred by SITEL in 1995 resulting from the grant of stock options with an
    exercise price of $0.005 per share to 265 employees of the company to
    replace stock appreciation rights previously granted under the Company's
    Employee Equity Benefit Plan and previously granted stock options.

h)  Excluding the special compensation expense and a one-time forgiveness of
    $528,000 owed by two stockholders, operating income net income and net
    income per share would have been $7.6 million, $5.2 million and $0.30 for
    SITEL, $11.6 million, $6.1 million and $0.33 for SITEL combined and $15.5
    million, $8.3 million and $0.30 respectively for the Pro Forma entity,
    respectively.

i)  Represents an assumed increase in interest expense and the related tax
    effect which would have occurred had the payment of the CTC and Teleaction
    purchase price occurred as of the beginning of the period.

j)  Consists of SITEL's historical weighted average common and common stock
    equivalent shares outstanding and the shares of SITEL Common Stock issued
    for the NAFS Acquisition.

k)  Consists of SITEL's historical weighted average common and common stock
    equivalent shares outstanding and the shares of SITEL Common Stock issued
    for the NAFS and Mitre Acquisitions.

                                      F-9

<PAGE>

                         SITEL CORPORATION AND MITRE PLC

                   PROFORMA COMBINED STATEMENTS OF OPERATIONS
                        TWELVE MONTHS ENDED MAY 31, 1996
                                   (UNAUDITED)

<TABLE>
<CAPTION>
                                                                                                   PROFORMA          
                                                   SITEL         TELEACTION(a,b)    NAFS(a,c)     ADJUSTMENTS        
                                               -------------     ---------------  -------------  -------------       
                                                                (IN THOUSANDS, EXCEPT PER SHARE DATA)
<S>                                            <C>               <C>              <C>            <C>                 

Revenue. . . . . . . . . . . . . . . . . . .   $     140,259     $        33,425  $      12,522  $        -          

Operating expenses:
  Cost of services . . . . . . . . . . . . .          74,528              20,492          6,620           -          
  Divisional selling, general and
    and administrative expenses. . . . . . .          44,555               8,918          3,784           -          
  Corporate general and
    administrative expenses. . . . . . . . .           7,606                -               635            931  (e)  
                                               -------------     ---------------  -------------  -------------       

Operating income (loss). . . . . . . . . . .          13,570               4,015          1,483           (931)      

Other income(expense). . . . . . . . . . . .             984                (282)          (121)        (1,332) (f)  
                                               -------------     ---------------  -------------  -------------       

Income (loss) before income taxes. . . . . .          14,554               3,733          1,362         (2,263)      

Income tax expense (benefit) . . . . . . . .           5,188               1,347            596           (613) (f)  
                                               -------------     ---------------  -------------  -------------       

Net income (loss). . . . . . . . . . . . . .   $       9,366     $         2,386  $         766  $      (1,650)      
                                               -------------     ---------------  -------------  -------------       
                                               -------------     ---------------  -------------  -------------       

Earnings per common and
  common equivalent share. . . . . . . . . .           $0.43                                                         
                                               -------------                                                         
                                               -------------                                                         

Weighted average common and
  common equivalent shares
  outstanding. . . . . . . . . . . . . . . .          21,876                                                         
                                               -------------                                                         
                                               -------------                                                         

<CAPTION>                                      
                                                   SITEL                             PROFORMA        
                                                  COMBINED           MITRE (d)       COMBINED        
                                               -------------       -------------  -------------      
<S>                                            <C>                 <C>            <C>                
(IN THOUSANDS, EXCEPT PER SHARE DATA)                                                                
                                                                                                     
Revenue. . . . . . . . . . . . . . . . . . .   $     186,206       $      62,600  $     248,806      
                                                                                                     
Operating expenses:                                                                                  
  Cost of services . . . . . . . . . . . . .         101,640              38,121        139,761      
  Divisional selling, general and                                                                    
    and administrative expenses. . . . . . .          57,257              16,098         73,355      
  Corporate general and                                                                              
    administrative expenses. . . . . . . . .           9,172               2,399         11,571      
                                               -------------       -------------  -------------      
                                                                                                     
Operating income (loss). . . . . . . . . . .          18,137               5,982         24,119      
                                                                                                     
Other income(expense). . . . . . . . . . . .            (751)               (729)        (1,480)     
                                               -------------       -------------  -------------      
                                                                                                     
Income (loss) before income taxes. . . . . .          17,386               5,253         22,639      
                                                                                                     
Income tax expense (benefit) . . . . . . . .           6,518               1,785          8,303      
                                               -------------       -------------  -------------      
                                                                                                     
Net income (loss). . . . . . . . . . . . . .   $      10,868       $       3,468  $      14,336      
                                               -------------       -------------  -------------      
                                               -------------       -------------  -------------      
                                                                                                     
Earnings per common and                                                                              
  common equivalent share. . . . . . . . . .           $0.47                              $0.44      
                                               -------------                      -------------      
                                               -------------                      -------------      
                                                                                                     
Weighted average common and                                                                          
  common equivalent shares                                                                           
  outstanding. . . . . . . . . . . . . . . .          23,240  (g)                        32,411  (h) 
                                               -------------                      -------------      
                                               -------------                      -------------      
</TABLE>

                                                  (SEE NOTES ON FOLLOWING PAGE)

                                                              F-10

<PAGE>


- ---------------

a)  The results of operations for Teleaction and NAFS are for the twelve months
    ended June 30, 1996.

b)  The results of Teleaction have been translated from Spanish pesetas to US
    dollars at the average exchange rate for the period.

c)  The results of operations reflect the pooling of interests method of
    accounting for the Mitre and NAFS acquisitions.

d)  The results of operations of Mitre have been translated from British pounds
    to US dollars at the average exchange rate for the period and have been
    presented in accordance with US GAAP.  The significant adjustments
    necessary to convert to US GAAP were (i) to reclassify acquisition goodwill
    from stockholder's equity to intangible assets and to recognize the
    corresponding amortization over a 25 year period, and (ii) to account for
    Merit Communications NV as a pooling of interests from its incorporation in
    April 1993.  On December 21, 1995, all of Mitre's subsidiaries, including
    Merit Communications NV, became wholly owned subsidiaries and, therefore,
    for purposes of this pro forma presentation, the results of Mitre for the
    periods presented do not separately disclose the net income (loss) which
    would have been attributable to minority interests.

e)  Represents the amortization of goodwill resulting from the Teleaction
    acquisition, which will be amortized on a straight-line basis over a period
    of 25 years.

f)  Represents an assumed increase in interest expense and the related tax
    effect which would have occurred had the payment of the Teleaction purchase
    price occurred as of the beginning of the period.

g)  Consists of SITEL's historical weighted average common and common stock
    equivalent shares outstanding and the shares of SITEL Common Stock issued
    for the NAFS Acquisition.

h)  Consists of SITEL's historical weighted average common and common stock
    equivalent shares outstanding and the shares of SITEL Common Stock issued
    for the NAFS and Mitre Acquisitions.

                                      F-11

<PAGE>

                        SITEL CORPORATION, MITRE PLC AND
                    NATIONAL ACTION FINANCIAL SERVICES, INC.

                    PRO FORMA STATEMENT OF OPERATIONS  (a,b)
                                   (UNAUDITED)
<TABLE>
<CAPTION>

                                                                           FISCAL YEARS ENDED
                                                       ------------------------------------------------------------
                                                         MAY 31,        MAY 31,        MAY 31,             MAY 31,
                                                         1993 (c)      1994 (c)       1995 (d)            1996 (d)
                                                       ----------     ----------     ----------          ----------
                                                                 (IN THOUSANDS, EXCEPT PER SHARE DATA)
<S>                                                    <C>            <C>            <C>                 <C>

Revenue. . . . . . . . . . . . . . . . . . . . . .     $   65,010     $   81,334     $  142,760          $  215,381
Operating expenses:
   Cost of services. . . . . . . . . . . . . . . .         36,356         43,032         78,173             119,269
   Divisional selling, general and
     administrative expenses . . . . . . . . . . .         20,618         27,835         44,573              64,437
   Corporate general and
     administrative expenses . . . . . . . . . . .          4,543          6,568          8,454              10,640
   Special compensation expense. . . . . . . . . .           -              -            34,585  (e)           -   
                                                       ----------     ----------     ----------          ----------
     Operating income (loss) . . . . . . . . . . .          3,493          3,899        (23,025) (f)        21,035 
Interest income (expense). . . . . . . . . . . . .           (918)          (652)        (1,065)                139
Other income (expense) . . . . . . . . . . . . . .            106          1,403            430                  (5)
                                                       ----------     ----------     ----------          ----------
     Income (loss) before income taxes . . . . . .          2,681          4,650        (23,660)             21,169
Income tax expense (benefit) . . . . . . . . . . .            577            705         (8,183)              7,569
                                                       ----------     ----------     ----------          ----------
     Net income (loss) . . . . . . . . . . . . . .     $    2,104     $    3,945     $  (15,477) (f)     $   13,600
                                                       ----------     ----------     ----------          ----------
                                                       ----------     ----------     ----------          ----------
Earnings (loss) per common and
   common equivalent share . . . . . . . . . . . .     $     0.08     $     0.15     $    (0.56) (f)     $     0.42
                                                       ----------     ----------     ----------          ----------
                                                       ----------     ----------     ----------          ----------
Weighted average common and common
   equivalent shares outstanding (g) . . . . . . .         27,135         27,742         27,742              32,411
                                                       ----------     ----------     ----------          ----------
                                                       ----------     ----------     ----------          ----------
</TABLE>

                                                              F-12


<PAGE>

- ---------------

a)  The results of operations reflect the application of the pooling of
    interests method of accounting for the Mitre and NAFS Acquisitions.

b)  The results of operations of Mitre have been translated from British pounds
    to US dollars at the average exchange rate for the period and have been
    presented in accordance with US GAAP.  The significant adjustments
    necessary to convert to US GAAP were (i) to reclassify acquisition goodwill
    from stockholder's equity to intangible assets and to recognize the
    corresponding amortization over a 25 year period, and (ii) to account for
    Merit Communications NV as a pooling of interests from its incorporation in
    April 1993.  On December 21, 1995, all of Mitre's subsidiaries, including
    Merit Communications NV, became wholly owned subsidiaries and, therefore,
    for purposes of this pro forma presentation, the results of Mitre for the
    periods presented do not separately disclose the net income (loss) which
    would have been attributable to minority interests.

c)  The results of operations of Mitre that have been included in the combined
    statements as of May 31, 1993 and May 31, 1994 are the results of the
    predecessor company Merit Direct for the year ended December 31, 1992 and
    Mitre for the period ended December 31, 1993.

d)  The results of operations of NAFS that have been included in the combined
    statements for the years ended May 31, 1995 and May 31, 1996 are for the
    twelve months ended June 30, 1995 and June 30, 1996, respectively.

e)  Represents a non-recurring, non-cash compensation expense of $34.6 million
    incurred by SITEL in 1995 resulting from the grant of stock options with an
    exercise price of $0.005 per share to 265 employees of the company to
    replace stock appreciation rights previously granted under the Company's
    Employee Equity Benefit Plan and previously granted stock options.

f)  Excluding the special compensation expense and a one-time forgiveness of
    $528,000 owed by two stockholders, operating income, net income and net
    income per share would have been $12.1 million, $7.5 million and $0.27 for
    the fiscal year ended May 31, 1995.

g)  Consists of SITEL's historical weighted average common and common stock
    equivalent shares outstanding and the shares of SITEL Common Stock issued
    for the NAFS and Mitre Acquisitions.

                                      F-13



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