CENTURY BUSINESS SERVICES INC
10-Q, 1999-11-15
BUSINESS SERVICES, NEC
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<PAGE>   1

                                  UNITED STATES
                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549
                      -------------------------------------


                                    FORM 10-Q
          (Mark One)

                [X] QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
                              SECURITIES EXCHANGE ACT OF 1934


For the quarterly period ended         September 30,1999
                              --------------------------------------------------

                                                          OR

                [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE
                              SECURITIES EXCHANGE ACT OF 1934


For the transition period from       Not Applicable     to
                              --------------------------   ---------------------


Commission file number          0-25890
                      ----------------------------------------------------------


                         CENTURY BUSINESS SERVICES, INC.
- --------------------------------------------------------------------------------
             (Exact Name of Registrant as Specified in Its Charter)


                Delaware                                    22-2769024
- ---------------------------------------------           -------------------
(State or Other Jurisdiction of Incorporation            (I.R.S. Employer
            or Organization)                            Identification No.)


6480 Rockside Woods Boulevard South, Suite 330, Cleveland, Ohio      44131
- --------------------------------------------------------------------------------
(Address of Principal Executive Offices)                           (Zip Code)


(Registrant's Telephone Number, Including Area Code)        216-447-9000
                                                    ----------------------------

- --------------------------------------------------------------------------------
Former Name, Former Address and Former Fiscal Year, if Changed since Last Report

Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the proceeding 12 months, and (2) has been subject to such filing requirements
for the past 90 days.

                                                       Yes  X   No
                                                          -----   -----

Indicate the number of shares outstanding of each of the issuer's classes of
common stock, as of the latest practicable date:

                                                  Outstanding at
         Class of Common Stock                   October 31, 1999
         ---------------------                   ----------------

         Par value $.01 per share                   91,278,979
                                                    ----------

Exhibit Index is on page 16 of this report.

                                       1

<PAGE>   2



                CENTURY BUSINESS SERVICES, INC. AND SUBSIDIARIES

                                TABLE OF CONTENTS

<TABLE>
<CAPTION>


PART I.    FINANCIAL INFORMATION:                                                        Page

<S>                                                                                     <C>
           Item 1.    Financial Statements

                      Condensed Consolidated Balance Sheets -
                      September  30, 1999 and December 31, 1998                            3

                      Condensed Consolidated Statements of Income -
                      Three and Nine Months Ended September  30, 1999 and 1998             4

                      Condensed Consolidated Statements of Cash Flows -
                      Nine Months Ended September  30, 1999 and 1998                       5

                      Notes to the Condensed Consolidated Financial Statements           6-9

           Item 2.    Management's Discussion and Analysis of Financial Condition
                      and Results of Operations                                        10-13

           Item 3.    Quantitative and Qualitative Information about Market Risk          13



PART II.   OTHER INFORMATION :

           Item 1.    Legal Proceedings                                                   14

           Item 2.    Changes in Securities                                            14-15

           Item 6.    Exhibits and Reports on Form 8-K                                    15

           Signature                                                                      15

           Exhibit Index                                                                  16

</TABLE>


                                       2



<PAGE>   3



                         PART I - FINANCIAL INFORMATION
                         ------------------------------

ITEM 1. FINANCIAL STATEMENTS

                CENTURY BUSINESS SERVICES, INC. AND SUBSIDIARIES
                CONDENSED CONSOLIDATED BALANCE SHEETS (Unaudited)
                                 (In thousands)

<TABLE>
<CAPTION>

                                                    September 30,  DECEMBER 31,
                                                        1999           1998
                                                     ---------      ---------
                             ASSETS
<S>                                                <C>            <C>
Cash and cash equivalents                            $  44,638      $  43,593
Restricted cash                                         20,877              -
Accounts receivable, less allowance for doubtful
   accounts of $8,327 and $5,378                       190,424        128,377
Notes receivable - current                               3,087         15,563
Other current assets                                    14,195          9,235
Net assets of discontinued operations                   40,238         45,883
                                                     ---------      ---------
     Total current assets                              313,459        242,651

Goodwill, net of accumulated amortization of
    $12,001 and $5,838                                 355,632        293,553
Fixed assets, net of accumulated depreciation of
   $19,919 and $14,490                                  53,097         29,207
Notes receivable - non-current                          14,350          3,116
Other assets                                            13,982          9,396
                                                     ---------      ---------
     Total non-current assets                          437,061        335,272
                                                     ---------      ---------

TOTAL  ASSETS                                        $ 750,520      $ 577,923
                                                     =========      =========

                           LIABILITIES
Accounts payable                                     $  41,904      $  38,690
Income taxes - current                                       -          3,783
Notes payable and capitalized leases - current           7,198         35,230
Accrued expenses and other liabilities                  36,041         37,129
                                                     ---------      ---------
     Total current liabilities                          85,143        114,832

Bank debt                                              115,000         44,000
Notes payable and capitalized leases - long term         2,303          6,741
Income taxes - deferred                                  8,436          7,009
Accrued expenses and other liabilities                  21,965            592
                                                     ---------      ---------
     Total non-current liabilities                     147,704         58,342

                                                     ---------      ---------
TOTAL LIABILITIES                                      232,847        173,174
                                                     =========      =========

                      STOCKHOLDERS' EQUITY
Common stock                                               881            795
Additional paid-in capital                             411,743        336,743
Retained earnings                                      109,505         69,715
Unearned ESOP                                           (1,794)        (2,549)
Treasury stock                                            (754)           (74)
Accumulated other comprehensive income (loss)           (1,908)           119
                                                     ---------      ---------

TOTAL STOCKHOLDERS' EQUITY                             517,673        404,749
                                                     ---------      ---------

TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY           $ 750,520      $ 577,923
                                                     =========      =========

</TABLE>

See the accompanying notes to the condensed consolidated financial statements.

                                       3

<PAGE>   4


                CENTURY BUSINESS SERVICES, INC. AND SUBSIDIARIES
             CONDENSED CONSOLIDATED STATEMENTS OF INCOME (Unaudited)
                      (In thousands, except per share data)


<TABLE>
<CAPTION>

                                                           THREE MONTHS ENDED,           NINE MONTHS ENDED,
                                                              SEPTEMBER 30,                SEPTEMBER 30
                                                          1999           1998           1999           1998
                                                       ---------      ---------      ---------      ---------
<S>                                                   <C>            <C>            <C>            <C>
Business service fee and commission revenue            $ 138,119      $  91,118      $ 408,743      $ 247,417

Expenses:
     Operating                                           106,414         70,793        312,460        194,238
     Corporate general and administrative                  3,101          1,518          8,841          3,884
     Merger - Related                                      2,595          2,015          5,280          2,968
     Depreciation and amortization                         4,857          2,733         13,487          7,212
     Interest expense (income), net                          410            (33)           471           (145)
                                                       ---------      ---------      ---------      ---------
         Total expenses                                  117,377         77,026        340,539        208,157

Income from continuing operations before                  20,742         14,092         68,204         39,260
   income tax expense

Income tax expense                                         7,661          4,908         25,460         13,726

                                                       ---------      ---------      ---------      ---------
Income from continuing operations                         13,081          9,184         42,744         25,534

Income (loss) from discontinued operations, net of
  income tax expense                                      (1,417)         2,091           (548)         5,432
                                                       ---------      ---------      ---------      ---------

Net income                                             $  11,664      $  11,275      $  42,196      $  30,966
                                                       =========      =========      =========      =========

Basic earnings (loss) per share:

     Continuing operations                             $    0.15      $    0.13      $    0.51      $    0.40
     Discontinued operations                               (0.02)          0.03          (0.01)          0.08
                                                       ---------      ---------      ---------      ---------
     Net income                                        $    0.13      $    0.16      $    0.50      $    0.48
                                                       =========      =========      =========      =========

Diluted earnings (loss) per share:
     Continuing operations                             $    0.14      $    0.11      $    0.47      $    0.32
     Discontinued operations                               (0.02)          0.03          (0.01)          0.07
                                                       ---------      ---------      ---------      ---------
     Net income                                        $    0.12      $    0.14      $    0.46      $    0.39
                                                       =========      =========      =========      =========

Pro forma income data from continuing operations:
   Net income as reported                              $  13,081      $   9,184      $  42,744      $  25,534
   Pro forma adjustment for income tax expense               389            372          1,762          1,243
                                                       ---------      ---------      ---------      ---------
   Pro forma net income                                $  12,692      $   8,812      $  40,982      $  24,291
                                                       =========      =========      =========      =========
   Pro forma earnings per share:
     Basic                                             $    0.15      $    0.13      $    0.48      $    0.38
                                                       =========      =========      =========      =========
     Diluted                                           $    0.14      $    0.11      $    0.45      $    0.31
                                                       =========      =========      =========      =========

Weighted average common shares                            87,014         68,969         84,557         64,093
                                                       =========      =========      =========      =========
Weighted average common shares and dilutive
   potential common shares                                94,011         82,538         91,249         78,531
                                                       =========      =========      =========      =========

</TABLE>


See the accompanying notes to the condensed consolidated financial statements.

                                       4

<PAGE>   5


                CENTURY BUSINESS SERVICES, INC. AND SUBSIDIARIES
           CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited)
                                 (In thousands)


<TABLE>
<CAPTION>
                                                                     NINE MONTHS ENDED
                                                                       SEPTEMBER 30,
                                                                 ------------------------
                                                                    1999          1998
                                                                 ---------      ---------
<S>                                                             <C>            <C>
NET CASH PROVIDED BY (USED IN) CONTINUING                        $  (4,047)     $   4,379
OPERATING ACTIVITIES

CASH FLOWS FROM INVESTING ACTIVITIES:
   Proceeds from (additions to) notes receivable                       926          5,599
   Business acquisitions, net of cash acquired                     (31,009)       (59,725)
   Purchases of property and equipment                             (27,614)        (9,096)
   Proceeds from dispositions of property and equipment                337            424
                                                                 ---------      ---------
     Net cash used in investing activities                         (57,360)       (62,798)
                                                                 ---------      ---------

CASH FLOWS FROM FINANCING ACTIVITIES:
   Proceeds from bank debt                                         197,000         68,500
   Proceeds from notes payable                                      12,933          5,718
   Payment of bank debt                                           (126,000)       (47,700)
   Payment of notes payable and capitalized leases                 (53,169)       (14,537)
   Proceeds from stock issuances, net                               24,572         47,695
   Proceeds from exercise of stock options and warrants, net         9,479         20,999
   Pre-merger equity transactions                                   (2,363)        (3,352)
                                                                 ---------      ---------
     Net cash provided by financing activities                      62,452         77,323
                                                                 ---------      ---------

Net increase in cash and cash equivalents                            1,045         18,904
Cash and cash equivalents at beginning of period                    43,593         23,502
                                                                 =========      =========

Cash and cash equivalents at end of period                       $  44,638      $  42,406
                                                                 =========      =========

</TABLE>



See the accompanying notes to the condensed consolidated financial statements.


                                       5



<PAGE>   6


                CENTURY BUSINESS SERVICES, INC. AND SUBSIDIARIES
      NOTES TO THE CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (Unaudited)

1.       SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

         In the opinion of management, the accompanying unaudited condensed
         consolidated interim financial statements reflect all adjustments
         (consisting of only normal and recurring adjustments) necessary to
         present fairly the financial position of Century Business Services,
         Inc. and Subsidiaries ("Century") as of September 30, 1999 and December
         31, 1998, and the results of their operations for the three and
         nine-month periods ended September 30, 1999 and 1998, and cash flows
         for the nine-month periods ended September 30, 1999 and 1998. The
         results of operations for such interim periods are not necessarily
         indicative of the results for the full year. The accompanying unaudited
         condensed consolidated interim financial statements have been prepared
         in accordance with generally accepted accounting principles for interim
         financial reporting and with instructions to Form 10-Q and accordingly
         do not include all disclosures required by generally accepted
         accounting principles. The 1998 condensed consolidated balance sheet
         was derived from Century's audited consolidated balance sheet which has
         been restated to include the results of acquisitions accounted for
         under the pooling-of-interests method of accounting and gives effect to
         the planned divestiture of its specialty insurance segment, which is
         being accounted for as a discontinued operation. For further
         information, refer to the consolidated financial statements and
         footnotes thereto included in the Company's annual report on Form 10-K
         for the year ended December 31, 1998.

         The preparation of financial statements in conformity with generally
         accepted accounting principles requires management to make estimates
         and assumptions that affect the amounts reported in the financial
         statements and accompanying notes. Actual results could differ from
         those estimates. Certain reclassifications have been made to the 1998
         financial statements to conform to the 1999 presentation.

2.       ACQUISITIONS

         During the third quarter 1999, the Company continued its strategic
         acquisition program, acquiring the businesses of thirteen complementary
         companies. These acquisitions comprised of the following: five
         accounting, tax, valuation and advisory firms, six benefits
         administration and insurance firms, one information technology firm,
         and one performance consulting firm.

         Century exchanged approximately 4.7 million shares of its common stock,
         with a fair value of $59.2 million, for all of the common stock of two
         acquisitions accounted for under the pooling-of-interests method of
         accounting for business combinations. Accordingly, Century's financial
         statements have been restated to include the results of the pooled
         entities for all periods presented.

         Eleven of the acquisitions were accounted for as purchases, and
         accordingly, the operating results of the acquired companies have been
         included in the accompanying condensed consolidated financial
         statements since the dates of acquisition. The aggregate purchase price
         of these acquisitions was approximately $27.9 million, comprised of
         $13.5 million in cash and 1.9 million shares of restricted common
         stock, fair value of $14.5 million. The aggregate purchase prices
         exclude future contingent consideration of up to $4.3 million,
         comprised of $2.1 million in cash and 0.3 million shares of restricted
         common stock, estimated fair value of $2.2 million at acquisition,
         which is based on the acquired companies' ability to meet or exceed
         certain performance goals. Goodwill is being amortized over periods not
         exceeding forty years. As a result of the nature of the assets and
         liabilities of the businesses acquired, there were no material
         identifiable intangible assets. The aggregate purchase price, excluding
         future contingent consideration, has been allocated to the net assets
         of the companies acquired based upon their respective fair values.
         Future contingent consideration is recorded when earned as additional
         purchase price.

                                       6

<PAGE>   7


                CENTURY BUSINESS SERVICES, INC. AND SUBSIDIARIES
            NOTES TO THE CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
                           (Unaudited) - (continued)



2.       ACQUISITIONS (continued)

         The unaudited pro forma information for the periods set forth below
         give effect to 1999 acquisitions accounted for under the purchase
         method of accounting as if they had occurred on January 1, 1999 and
         January 1, 1998. The pro forma information is presented for
         informational purposes only and is not necessarily indicative of the
         results of operations that actually would have been achieved had these
         transactions been consummated at the beginning of the periods presented
         (in thousands, except per share data):

<TABLE>
<CAPTION>

                                  THREE MONTHS ENDED              NINE MONTHS ENDED
                             SEPTEMBER 30,   SEPTEMBER 30,   SEPTEMBER 30,   SEPTEMBER 30,
                                1999            1998            1999            1998
                             -------------   -------------   -------------   -------------
Pro forma from continuing
operations:

<S>                        <C>             <C>             <C>             <C>
Revenue                     $   141,401     $   105,582     $   434,084     $   290,808

Net income                  $    13,388     $    11,129     $    45,671     $    31,368

Earnings per share

 Basic                      $      0.15     $      0.15     $      0.53     $      0.46

 Diluted                    $      0.14     $      0.13     $      0.49     $      0.38


</TABLE>


3.       CASH AND CASH EQUIVALENTS AND RESTRICTED CASH

         Cash and cash equivalents consist of funds held on deposit and
         short-term highly liquid investments with a maturity of three months or
         less at the date of purchase. At various times during the year, Century
         had deposits with financial institutions in excess of the $100,000
         federally insured limit.

         Restricted cash represents funds on deposit from clients for which
         the Company is administering and settling claims. A related liability
         for these funds is recorded in accrued expenses and other liabilities
         in the balance sheet.

4.       CONTINGENCIES

         Century is involved in litigation, arising in the normal course of
         business. While it cannot be predicted with certainty, management
         believes that the outcome will not have a material adverse effect on
         Century's financial condition or results of operations. See "Part II -
         Other Information, Item 1. Legal Proceedings" for information regarding
         proceedings initiated during the current period.

5.       COMPREHENSIVE INCOME

         Statement of Financial Accounting Standards No. 130, "Reporting
         Comprehensive Income", requires reporting the accumulated balance of
         other comprehensive income separately from retained earnings and
         additional paid-in capital in the equity section of the Balance Sheet.
         Items considered other comprehensive income are the adjustments made
         for unrealized holding gains and losses on available-for-sale
         securities (primarily held by the discontinued operations) and foreign
         currency translation adjustments. Comprehensive income for the three
         months ended September 30, 1999 and 1998 was $11.3 million and $10.8
         million, respectively. Comprehensive income for the nine months ended
         September 30, 1999 and 1998 was $40.2 million and $29.8 million,
         respectively.

                                       7
<PAGE>   8


                CENTURY BUSINESS SERVICES, INC. AND SUBSIDIARIES
            NOTES TO THE CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
                           (Unaudited) - (continued)

6.       EARNINGS PER SHARE

         For the periods presented, Century presents both basic and diluted
         earnings per share. The following data shows the amounts (in thousands)
         used in computing earnings per share and the effect on the weighted
         average number of dilutive potential common shares. Included in
         potential dilutive common shares are contingent shares, which represent
         shares issued and placed in escrow that will not be released until
         certain performance goals have been met.

<TABLE>
<CAPTION>

                                          THREE MONTHS ENDED    NINE MONTHS ENDED
                                            SEPTEMBER 30,         SEPTEMBER 30,
                                           1999       1998       1999       1998
                                          ------     ------     ------     ------
         <S>                              <C>        <C>        <C>       <C>
         Denominator
            Basic
              Weighted average common
               shares                     87,014     68,969     84,557     64,093
                                          ------     ------     ------     ------

            Diluted
              Warrants                     6,359     12,478      6,164     13,721
              Options                        397        630        287        517
              Contingent shares              241        461        241        200
                                          ------     ------     ------     ------
                   Total                  94,011     82,538     91,249     78,531
                                          ======     ======     ======     ======

</TABLE>


7.       DISCONTINUED OPERATIONS

         In April 1999, Century adopted a formal plan to divest its risk-bearing
         specialty insurance segment, which is no longer part of Century's
         strategic long-term growth objectives. The risk-bearing specialty
         insurance segment, which includes Century Surety Company, Evergreen
         National Indemnity, and Continental Heritage Insurance Company, is
         reported as a discontinued operation and its net assets and results of
         operations are reported separately in the unaudited condensed
         consolidated financial statements. Revenues from the discontinued
         operations for the three-month periods ended September 30, 1999 and
         1998 were $12.4 million and $14.1 million, respectively, and for the
         nine-month periods ended September 30, 1999 and 1998 were $37.1 million
         and $40.1 million, respectively. The divestiture of the specialty
         insurance segment is not expected to result in a loss, and the Company
         expects to enter into a definitive agreement, subject to regulatory
         approval, prior to December 31, 1999.

8.       SUBSEQUENT EVENTS

         Acquisitions

         Since September 30, 1999, Century completed the acquisition of two
         accounting, tax, valuation and advisory firms. The aggregate purchase
         price of these acquisitions was approximately $4.9 million, comprised
         of $2.8 million in cash and 0.3 million shares of restricted common
         stock, fair value of $2.1 million. The aggregate purchase prices
         exclude future contingent consideration of up to $4.3 million,
         comprised of $2.6 million in cash and 0.2 million shares of restricted
         common stock, estimated fair value of $1.7 million at acquisition,
         which is based on the acquired companies' ability to meet or exceed
         certain performance goals. All of the aforementioned acquisitions will
         be accounted for under the purchase method of accounting.

         Strategic Alternatives

         On October 5, 1999, Century announced that it has retained Merrill
         Lynch & Co. to assist the Company in exploring alternatives to enhance
         shareholder value. Under consideration are a number of alternatives,
         including an alliance with a financial or strategic partner(s) and
         merging or selling the company.

                                       8

<PAGE>   9


                CENTURY BUSINESS SERVICES, INC. AND SUBSIDIARIES
            NOTES TO THE CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
                           (Unaudited) - (continued)


8.       SUBSEQUENT EVENTS (continued)

         Planned Divestitures

         In the fourth quarter of 1999, Century decided to and plans to divest
         itself of four or five smaller underperforming non-core operations
         acquired in early 1997. These divestitures are not expected to have a
         material effect on the results of operations or financial condition of
         the Company.


9.       SEGMENT REPORTING

         Century adopted SFAS No. 131, "Disclosures about Segments of an
         Enterprise and Related Information," in 1998. As previously reported,
         Century's business units have been aggregated into two reportable
         segments: specialty insurance and business services. The planned
         divestiture of the specialty insurance segment has reduced the number
         of segments to one, and therefore there is no segment information to
         report.

                                       9



<PAGE>   10


                CENTURY BUSINESS SERVICES, INC. AND SUBSIDIARIES

ITEM 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS

Century Business Services, Inc. ("Century") is a diversified services company,
which acting through its subsidiaires provides professional outsourced business
services to small and medium-sized companies, as well as individuals, government
entities, and not-for-profit enterprises predominantly throughout the United
States. Century provides integrated services in the following areas: accounting,
advisory, tax, and valuation; litigation advisory services; benefits
administration and insurance; human resources and payroll; and information
technology through its CBIZ Interactive division.

RESULTS OF OPERATIONS
- ---------------------

Revenues

         Business service fees and commissions increased to $138.1 million for
the three-month period ended September 30, 1999, from $91.1 million for the
comparable period in 1998, an increase of $47.0 million, or 51.6%. The $47.0
million increase was primarily attributable to (i) Century's acquisitions
completed subsequent to the third quarter of 1998 that were accounted for under
the purchase method of accounting, which increased total revenues in 1999 by
$30.4 million, and (ii) internal growth. For the nine-month period ended
September 30, 1999, revenues increased to $408.7 million from $247.4 million
for the comparable period in 1998, an increase of $161.3 million, or 65.2%. The
$161.3 million increase was primarily attributable to (i) Century's
acquisitions completed subsequent to the third quarter of 1998 that were
accounted for under the purchase method of accounting, which increased total
revenues in 1999 by $60.0 million, and (ii) internal growth.

         For the companies with a full period of operations for the three-month
periods ended September 30, 1999 and 1998, Century achieved an internal growth
rate of 17.5%. For the companies with a full period of operations in for the
nine-month periods ended September 30, 1999 and 1998, Century achieved an
internal growth rate of 15.6%. Internal growth rate is based on the increase in
revenues of companies that have a full period of operations for the three and
nine-month periods ended September 30, 1999, including companies that are
accounted for as pooling of interests, as compared to the comparable periods in
1998.

Expenses

         Total expenses increased to $117.4 million and $340.5 million for the
three and nine-month periods ended September 30, 1999, from $77.0 million and
$208.2 million for the comparable periods in 1998. Such increase was primarily
attributable to the increase in operating expenses, which reflects the impact of
Century's acquisitions made subsequent to the third quarter of 1998. As a
percentage of revenue, total expenses were 85.0% and 83.3% for the three and
nine-month periods ended September 30, 1999, compared to 84.5% and 84.1% for the
three and nine-month periods ended September 30, 1998. Excluding merger-related
expenses, total expenses as a percentage of revenue were 83.1% and 82% for the
three and nine month periods ended September 30, 1999, compared to 82.3% and
82.9% for the three and nine month periods ended September 30, 1998.

         Operating expenses increased to $106.4 million and $312.5 million for
the three and nine-month periods ended September 30, 1999, from $70.8 million
and $194.2 million for the comparable periods in 1998, primarily due to
acquisitions completed subsequent to the third quarter of 1998 that were
accounted for under the purchase method of accounting. As a percentage revenue,
operating expenses for the three and nine-month periods ended September 30, 1999
were 77.0% and 76.4%, representing a slight decrease from 77.7% and 78.5% for
the comparable periods. The primary components of operating expenses are
compensation expense and occupancy expense. Compensation expense increased as a
percentage of revenue to 52.0% and 51.0% for the three and nine-month periods
ended September 30, 1999, from 49.0% and 46.0% in the comparable periods in
1998, due to purchase acquisitions, staff build up in connection with internal
growth, and general increases for cost of living raises and incentives.
Occupancy expense increased primarily due to additional expense from purchase
acquisitions, but remained consistent as a percentage of revenue, representing
4.0% of revenue for the three and nine-month periods ended September 30, 1999,
compared to 4.0% for the comparable periods in 1998.

         Corporate general and administrative expenses increased to $3.1 million
and $8.8 million for the three and nine-month periods ended September 30, 1999,
from $1.5 million and $3.9 million for the comparable periods in 1998. Such
increase was attributable to the expansion of the corporate function to
accommodate Century's infrastructure and corporate initiatives, such as the
enterprise-wide solution to integrate back office operations, combining
functions like general ledger, accounts receivable, accounts payable, and
commission accounting. This solution will form the necessary high-level
technical infrastructure to support subsequent phases of implementation,
reducing the cost of a customer-relationship management system, e-procurements,
payroll/human resources, and benefits. Corporate general and administrative
expenses represented 2.2% of total revenues for the three and nine-month
periods ended September 30, 1999, up from 1.7% and 1.6% for the comparable
periods in 1998, respectively.

                                       10

<PAGE>   11

         For the three-month period ended September 30, 1999, merger-related
expenses were $2.6 million ($1.9 million after-tax), up from $2.0 million ($1.3
million after-tax) for the comparable period in 1998. The increase in
merger-related expenses for the three-month period is due to the increase in
transaction and merger-related transactions costs incurred on two significant
pooling transactions. The shareholders of one of the pooled transactions paid a
$1.0 million investment banking fee ($1.0 million after tax) which was
reflected on Century's income statement in the third quarter of 1999. Excluding
this significant transaction fee that Century has not incurred in prior
periods, merger-related expenses would have decreased by $0.4 million. For the
nine-month periods ended September 30, 1999 and 1998, merger-related expenses
were $5.3 million ($3.6 million after tax) and $3.0 million ($1.8 million
after-tax), respectively, due to the aforementioned increase in transactions
costs, and the build out of the mergers and acquisitions department throughout
1998, resulting in the full utilization of the department in 1999.
Merger-related expenses are comprised primarily of professional fees incurred
in transactions accounted for as poolings-of-interests and the salaries of
professional employees dedicated to those merger activities, which the Company
is in the process of scaling down.

         Depreciation and amortization expenses increased to $4.9 million and
$13.5 million for the three and nine-month periods ended September 30, 1999,
from $2.7 million and $7.2 million for the comparable periods in 1998. The
increase is primarily a result of the increase in goodwill amortization
resulting from the acquisitions completed by Century subsequent to the third
quarter of 1998, as well as additional depreciation expense associated with
purchases. As a percentage of total revenues, depreciation and amortization
expense was 3.5% and 3.3% for the three and nine-month periods ended September
30, 1999, compared to 3.0% and 2.9% for the comparable periods in 1998.

         Century recorded income taxes from continuing operations of $8.1
million on a pro forma basis ($7.7 million actual) and $27.2 million on a pro
forma basis ($25.5 million actual) for the three and nine-month periods ended
September 30, 1999 compared to $5.3 million on a pro forma basis ($4.9 million
actual) and $15.0 million on a pro forma basis ($13.7 million actual) for the
comparable periods in 1998. The effective tax rate increased to 38.8% on a pro
forma basis (36.9% actual) and 39.9% on a pro forma basis (37.3% actual) for
the three and nine-month periods ended September 30, 1999, from 37.5% on a pro
forma basis (34.8% actual) and 38.1% on a pro forma basis (35.0% actual) for
the comparable periods in 1998. Income taxes are provided based on Century's
anticipated annual effective rate.

OTHER
- -----

         Total assets increased to $750.5 million at September 30, 1999, from
$577.9 million at December 31, 1998, primarily attributable to purchase
acquisitions completed during 1999. Total assets increased $172.6 million,
primarily due to increases in cash held in trust of $20.9 million, accounts
receivable of $62.0 million, goodwill of $62.1 million and fixed assets of $23.9
million. Total liabilities increased approximately $59.7 million, primarily due
to the increase in bank debt of $71.0 million, and an increase in accrued
expenses and other liabilities of $20.3 million, offset by the decrease in total
notes payable and capitalized leases of $32.5 million. Total stockholders'
equity increased $112.9 million due to net income for the first nine months of
1999 of $42.2 million, proceeds from the investment of $25 million by an outside
investor, the proceeds from the exercise of options and warrants, and business
acquisitions.

         In 1997, Century sold its Environmental Services business, which had
been classified as a discontinued operation, for cash and notes, resulting in a
loss of $0.6 million. At September 30, 1999, the outstanding balance of these
notes was approximately $11.3 million in principal and $0.9 million in accrued
interest. These notes became past due during the third quarter of 1999 and
therefore were reclassified from current notes receivable to non-current notes
receivable. The borrower was current on interest due until the note became past
due, and Century is in the process of pursuing collection on the outstanding
principal and accrued interest on these notes. Although these notes are past due
and therefore impaired, a reserve is not required at this time as the Company
reasonably expects to collect the entire amount of principal, as well as any
accrued interest.

LIQUIDITY AND CAPITAL RESOURCES
- -------------------------------

         During the nine-month period ended September 30, 1999, cash and cash
equivalents increased $1.0 million to $44.6 million, from $43.6 million at
December 31, 1998, as cash provided by financing activities of $62.5 million
exceeded cash used by continuing operating activities of $4.0 million and cash
used in investing activities of $57.4 million.

         Cash used in investing activities consisted primarily of cash used in
business acquisitions and purchases of property and equipment. Significant
purchases of property and equipment in the first nine months of 1999 are
primarily attributable to the purchase of software from Oracle and related
capital costs incurred to implement the enterprise-wide solution to integrate
back office operations.

                                       11

<PAGE>   12

         During the nine months ended September 30, 1999, cash provided by
financing activities consisted primarily of proceeds of $34.1 million from stock
issuances and exercise of stock options and warrants, proceeds from the
revolving credit facility of $197.0 million, and repayment of bank debt, notes
payable, and capital leases. The primary source of cash from stock issuances
resulted from the $25.0 million investment in Century by an outside investor, in
exchange for 1.8 million restricted shares of common stock and 900,000 warrants.
Fifty percent of the common stock is subject to a one-year lock-up restriction,
while the remaining common stock is subject to a two-year lock-up restriction,
and the warrants to purchase shares of common stock may be exercised under the
following terms: 300,000 shares at $20 per share for 3 years; 300,000 shares at
$25 per share for 4 years; and 300,000 shares at $30 per share for 5 years. The
proceeds from these financing activities were used for general corporate
purposes, working capital requirements, repayment of debt, and the cash portion
of business acquisitions.

         Earnings before interest, taxes, depreciation and amortization
(EBITDA) increased to $26.0 million for the three-month period ended September
30, 1999, from $16.8 million for the comparable period in 1998, an increase of
$9.2 million, or 54.9%. EBITDA increased to $82.2 million for the nine-month
period ended September 30, 1999, from $46.3 million, for the comparable period
in 1998, an increase of $35.9 million, or 77.4%. Such increases are primarily
attributable to Century's acquisitions completed subsequent to the third
quarter of 1998 that were accounted for under the purchase method of
accounting.

         During 1998, Century received net proceeds of $47.7 million from a
private placement of 3.8 million shares. Cash provided by financing activities
consisted primarily of net proceeds received from this private placement, which
together with warrants exercised, raised approximately $68.7 million during the
nine months ended September 30, 1998. The proceeds from stock issuances,
together with the proceeds from the revolving credit facility of $68.5 million,
were used for repayment of debt and notes payable.

      During the third quarter of 1999, Century completed an amendment to its
bank line of credit agreement with Bank of America, LLC, to increase its
revolving credit facility from $100 million to $250 million. The increased
borrowing capacity will be used to fund Century's rapid growth and to some
extent, its acquisition program, which is expected to be funded with a larger
cash  component going forward. Although the existing debt covenants have been
modified to conform to the increased line of credit, there have not been any
significant changes in the nature or type of debt covenants as a result of the
increased line of credit.

YEAR 2000
- ---------

         To minimize or eliminate the effect of the Y2K risk on our business
systems and applications, we are continually identifying, evaluating,
implementing and testing our computer systems, applications and software in
order to achieve Y2K compliance. Century implemented a Y2K Compliance Project in
March 1998 that has been adopted by all of our subsidiaries. As part of this
initiative, we have identified key contact individuals within each subsidiary to
identify, evaluate and implement a plan to bring all of our business systems and
applications into Y2K compliance by June 30, 1999. We have achieved this goal
with limited exceptions. These exceptions, such as telephone PBX replacements
and less-critical internal reporting systems, are largely an effort to maintain
an efficient schedule of deployment in conjunction with office consolidation
strategies.

         Century's Y2K Compliance Project consists of four phases: (i) inventory
and assessment of all business systems and applications subject to Y2K risk;
(ii) identification of such business systems and applications to determine the
method of correcting any Y2K problems (ready now, repair, reconcile, replace or
retire); (iii) remediation and testing of all business systems and applications
that have Y2K problems; and (iv) implementation of corrective measures and
certification of Y2K compliance through internal and external audits. We have
completed the inventory and assessment phase and have identified and assessed
seven areas of risk: a) internally developed business applications; b) third
party vendor software, such as business applications, operating systems and
special function software; c) computer hardware components; d) networks and
network related equipment; e) telecommunications systems and associated
equipment, such as phones and PBX switches; f) Century's own products and
services that are software based; and g) embedded technology, such as microchips
and security systems. Although we cannot be certain, we believe substantially
that all our systems, applications and related software that are subject to Y2K
compliance risk have been identified and that actions were or are currently
being taken to complete the remediation on time. The initial implementation and
verification phase has been completed. Our planned schedule of inter-dependency
testing concluded in October. We continue to allow strategic testing and
additional audit reviews to ensure against re-introducing potential exposures,
to validate readiness of new acquisitions, and to remain current with industry
best practices.

         We have sought compliance verification for 100% of vendor supported
technology inventoried, local public utilities and services, banking and
financial institutions, telecommunications services, property management
companies (where our facilities are leased), and other material third parties on
whom or on whose systems we rely. Significant business customers and clients are
presently being contacted for compliance status and to coordinate Y2K
contingency strategies. We received a written or verbal response on
approximately 75% of our requests from vendors, approximately 80% of which
stated they are Y2K compliant, and 20% of which stated that they had a plan for
compliance in place. None of the responses indicated that they had not yet
addressed the Y2K issue. Vendors that had not responded or did not provide
compliant upgrades or patches were removed from our configuration standards and
replaced by compliant systems or other vendors. Some property management
companies, however, have delayed in responding. In many cases, we have made four
written requests for compliance. We intend to

                                       12
<PAGE>   13


continue requesting Y2K compliance status responses from these property
management companies.

         We rely on third-party service providers for services such as
telecommunications, internet service and components for our business systems and
other key services. Interruption of those services due to Y2K issues could
affect our operations. Thus, we have initiated an evaluation of the status of
such third-party service providers' efforts to determine alternative and
contingency requirements. Development of a template for contingency planning was
completed and disseminated to the subsidiaries of Century in April 1999. The
subsidiaries and the corporate office have begun to consolidate contingency
plans and will continue to modify and enhance these plans as industry expertise
and situational conditions warrant. Century's Y2K Contingency Plan supplements
disaster recovery plans already in place. While approaches to reducing risks of
interruption of business operations vary by subsidiary, options in Century's Y2K
Contingency Plan include measures such as identification of alternative service
providers, new channels of distribution, and backup manual procedures.

         We are continuing to review the potential overall impact of Y2K risks
on our business, financial condition and results of operations. To date, we have
not encountered any material Y2K problems with our computer systems, networks,
and other related equipment. We expect to incur $3 to $4 million in capital
expenditures in 1999 with respect to system upgrades and/or replacements, which
are designed in part to address specific Y2K requirements. One of the reasons
that the number of Y2K remediation has increased is due to our continued growth
through acquisitions. We do not expect expenditures after 1999 for Y2K
compliance to be significant.

         We cannot assure you that our systems or the systems of other companies
on which our systems rely on or are interconnected will be timely installed or
converted. Major efforts are in place to ensure that our own systems, the
systems of our key partners and suppliers and our strategic customers are Y2K
compliant, along with the communication links between all of them. Although we
are not certain of the impact on us of the failure of our significant customers,
partners, or vendors to achieve Y2K compliance in a timely or effective manner,
such failure could adversely affect our business and results of operations.

FORWARD-LOOKING STATEMENTS
- --------------------------

         Statements included in the Form 10-Q, which are not historical in
nature, are forward-looking statements made under the safe harbor provisions of
the Private Securities Litigation Reform Act of 1995. Forward looking statements
are commonly identified by the use of such terms as "intends", "estimates",
"expects", "projects", "anticipates", "foreseeable future," "seeks", "believes",
and words and phrases of similar import. Such statements are subject to certain
risks, uncertainties or assumptions. Should one or more of these risks or
assumptions materialize, or should underlying assumptions prove incorrect,
actual results may vary materially from those anticipated, estimated or
projected. Although the Company believes that the assumptions upon which such
forward-looking statements are based are reasonable, it can give no assurance
that such assumptions will prove to be correct. Factors that could cause actual
results to differ materially from the Century's expectations ("Cautionary
Statements") include: (i) Century's ability to acquire and finance additional
businesses; (ii) Century's ability to adequately manage growth; (iii) Century's
dependence on the current trend of outsourcing business services; (iv) Century's
dependence on the services of key employees; (v) Century's ability to realize
the full value of goodwill; (vi) risk of professional errors and omissions;
(vii) the nature of the competitive and fragmented outsourcing industry; (viii)
year 2000 noncompliance may cause operational problems; (ix) market fluctuations
in the values or returns on assets in Century's investment portfolios; (x)
government regulations and interpretations are subject to changes; (xi)
Century's principal shareholders have substantial control over its operations;
(xii) shares eligible for future sale could adversely affect the price of
Century's common stock; (xiii) Century may not pay dividends; and (xiv)
Century's ability to manage risks associated with its discontinued specialty
insurance business, such as risk of inadequate insurance premiums,
underestimating reserves, and the risk that reinsurers may fail. All
forward-looking statements in this Form 10-Q are expressly qualified by the
Cautionary Statements.

ITEM 3. QUANTITATIVE AND QUALITATIVE INFORMATION ABOUT MARKET RISK

         The Company's exposure to market risk, including interest rate risk, is
immaterial. If market interest rates were to increase or decrease immediately
and uniformly by 100 basis points from the levels at September 30, 1999, in each
case the impact on the Company's financial condition and results of operations
would be immaterial. The Company does not engage in trading market risk
sensitive instruments and does not purchase hedging instruments or "other than
trading" instruments that are likely to expose the Company to market risk,
whether interest rate, foreign currency exchange, commodity price or equity
price risk. The Company has not issued debt instruments, entered into forward or
futures contracts, purchased options or entered into swaps. The Company's
primary market risk exposure is that of interest rate risk. A change in the
Federal Funds Rate, or the Reference Rate set by the Bank of America (San
Francisco), would affect the rate at which the Company could borrow funds under
its Credit Facility.

                                       13

<PAGE>   14


                           PART II - OTHER INFORMATION
                           ---------------------------

ITEM 1. LEGAL PROCEEDINGS

A lawsuit was filed on September 16, 1999 (the "Initial Suit") in the United
States District Court for the Northern District of Ohio on behalf of purchasers
of the common stock of Century within the inclusive period of February 6, 1998
through November 23, 1998 alleging ,among other things, false and misleading
statements concerning Century's acquisition costs, revenue run rates and
goodwill amortization periods. Two additional complaints were filed in the same
court on September 29, 1999 and October 14, 1999, respectively, that contain
allegations that are identical to the allegations contained in the Initial Suit.
Century believes the lawsuits are without merit and intends defend them
vigorously. It is the opinion of management that the ultimate resolution of the
matters will not have a materially adverse effect on Century's financial
position or results of operations.

ITEM 2. CHANGES IN SECURITIES

(c) Issuance of unregistered shares during the three months ended September 30,
1999, were as follows:

All transactions listed below involve the issuance of shares of Common Stock by
Century in reliance upon Section 4(2) of the Securities Act of 1933, as amended.

On July 26, 1999, in connection with the acquisition of Gordon, Zucarelli &
Handley Insurance, Ltd., Century paid cash and issued 207,692 shares of Common
Stock in exchange for all the outstanding shares of Gordon, Zucarelli & Handley
Insurance, Ltd.

On July 30, 1999, in connection with the acquisition of Broker Benefit
Consultants, Inc., Century paid cash and issued 67,083 shares of Common Stock in
exchange for all the outstanding shares of Broker Benefit Consultants, Inc.

On July 30, 1999, in connection with the acquisition of CMG Consulting, Inc.,
Century paid cash and issued 466,667 shares of Common Stock in exchange for all
the outstanding shares of CMG Consulting, Inc.

On August 2, 1999, in connection with the acquisition of GS&A, Inc., Century
paid cash and issued 24,836 shares of Common Stock in exchange for all the
outstanding shares of GS&A, Inc.

On August 2, 1999, in connection with the acquisition of Karling & Associates,
LLP, Century paid cash and issued 45,796 shares of Common Stock in exchange for
all the outstanding shares of Karling & Associates, LLP.

On August 6, 1999, in connection with the acquisition of Employee Benefit
Specialists, Inc., Century paid cash and issued 111,415 shares of Common Stock
in exchange for all the outstanding shares of Employee Benefit Specialists, Inc.

On August 16, in connection with the acquisition of PR & Company Certified
Public Accountants, Inc., Century paid cash and issued 138,000 shares of Common
Stock in exchange for all the outstanding shares of PR & Company Certified
Public Accountants, Inc.

On August 17, 1999, in connection with the acquisition of Halbert Katz & Co.,
P.C. Century paid cash and issued 274,050 shares of Common Stock in exchange for
all the outstanding shares of Halbert Katz & Co, P.C.

On August 18, 1999, in connection with the acquisition of Competitive
Technologies International, Inc., Century paid cash and issued 185,322 shares of
Common Stock in exchange for all the outstanding shares of Competitive
Technologies International, Inc.

On August 18, 1999, in connection with the acquisition of Steven A. Lake &
Associates, Inc., Century paid cash and issued 176,538 shares of Common Stock in
exchange for all the outstanding shares of Steven A. Lake & Associates, Inc.

On August 31, 1999, in connection with the acquisition of Tri-Tek Information
Services, Inc., Century issued 2,394,582 shares of Common Stock in exchange for
all the outstanding shares of Tri-Tek Information Services, Inc.

On September 15, 1999, in connection with the acquisition of The Benefit
Marketing Group, Century issued 2,266,667 shares of Common Stock in exchange for
all the outstanding shares The Benefit Marketing Group.

                                       14

<PAGE>   15

On September 16, 1999, in connection with the acquisition of Schmidt, Raines,
Trieste, Dickenson & Adams, P.L., Century paid cash and issued 197,920 shares of
Common Stock in exchange for all the outstanding shares of Schmidt, Raines,
Trieste, Dickenson & Adams, P.L.


ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K

        (a)  Exhibits

             27.1 Financial Data Schedule

             99.9 Amended and Restated Credit Agreement

        (b)  Reports on Form 8-K

             The following Current Reports on Form 8-K were filed during the
             three months ended September 30, 1999:

             (i)  On September 16, 1999, the Company filed a Current Report on
                  Form 8-K, announcing that a lawsuit was filed on September 16,
                  1999 on behalf of purchasers of the common stock of Century
                  Business Services, Inc. within the inclusive period of
                  February 6, 1998 through November 23, 1998.

            (ii)  On September 24, 1999, the Company filed a Current Report on
                  Form 8-K/A, to amend Item 2 of its Current Report on Form 8-K,
                  dated March 31, 1998, and Item 7 of its Current Report on Form
                  8-K/A, dated June 10, 1998, which was filed for the purpose of
                  amending its Current Report on Form 8-K, dated March 31, 1998,
                  to include the financial statements for The Continuous
                  Learning Group, Envision Development Group, Inc., and Multi
                  Dimensional International.


                                    SIGNATURE
                                    ---------


Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.



                                               Century Business Services, Inc.
                                               -------------------------------
                                                         (Registrant)



Date: November 15, 1999                        By: /s/ Charles D. Hamm, Jr.
      -------------------                          ----------------------------
                                                   Charles D. Hamm, Jr.
                                                   Chief Financial Officer


                                       15

<PAGE>   16



                CENTURY BUSINESS SERVICES, INC. AND SUBSIDIARIES
                ------------------------------------------------
                                  EXHIBIT INDEX
                                  -------------




Exhibit Number:
- ---------------

27.1  Financial Data Schedule (SEC only).................................... 17


99.9  Amended and Restated Credit Agreement, dated as of October 3, 1997,
      and as Amended and Restated August 24, 1999, by and Among Century
      Business Services, Inc. and Bank of America, N.A...................... 18


                                    16



<TABLE> <S> <C>

<ARTICLE> 5
<MULTIPLIER> 1,000

<S>                             <C>
<PERIOD-TYPE>                   9-MOS
<FISCAL-YEAR-END>                          DEC-31-1999
<PERIOD-START>                             JAN-01-1999
<PERIOD-END>                               SEP-30-1999
<CASH>                                          65,515
<SECURITIES>                                         0
<RECEIVABLES>                                  198,751
<ALLOWANCES>                                     8,327
<INVENTORY>                                          0
<CURRENT-ASSETS>                               313,459
<PP&E>                                          73,016
<DEPRECIATION>                                  19,919
<TOTAL-ASSETS>                                 750,520
<CURRENT-LIABILITIES>                           85,143
<BONDS>                                              0
                                0
                                          0
<COMMON>                                           881
<OTHER-SE>                                     516,792
<TOTAL-LIABILITY-AND-EQUITY>                   750,520
<SALES>                                              0
<TOTAL-REVENUES>                               408,743
<CGS>                                                0
<TOTAL-COSTS>                                  312,460
<OTHER-EXPENSES>                                27,608
<LOSS-PROVISION>                                     0
<INTEREST-EXPENSE>                                 471
<INCOME-PRETAX>                                 68,204
<INCOME-TAX>                                    25,460
<INCOME-CONTINUING>                             42,744
<DISCONTINUED>                                   (548)
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                    42,196
<EPS-BASIC>                                       0.50
<EPS-DILUTED>                                     0.46


</TABLE>

<PAGE>   1

                                                                    Exhibit 99.9
- --------------------------------------------------------------------------------

- --------------------------------------------------------------------------------

                                  $250,000,000

                              AMENDED AND RESTATED

                                CREDIT AGREEMENT
                           Dated as of October 3, 1997
                                     and as
                              Amended and Restated

                              as of August 10, 1998
                                     and as
                              Amended and Restated
                              as of August 24, 1999

                                      AMONG

                         CENTURY BUSINESS SERVICES, INC.

                              BANK OF AMERICA, N.A.

                                    as Agent,
                          Letter of Credit Issuing Bank
                                       and
                                Swing Line Bank,

                 THE OTHER FINANCIAL INSTITUTIONS PARTY HERETO,

                         BANC OF AMERICA SECURITIES LLC,

                                as Lead Arranger

                                       and

                                  Book Manager

                                       and

                                 BANKBOSTON, NA,

                               BANK ONE, MICHIGAN

                        LASALLE BANK NATIONAL ASSOCIATION

                                       and

                         PNC BANK, NATIONAL ASSOCIATION

                                  As Co-Agents

- --------------------------------------------------------------------------------

- --------------------------------------------------------------------------------
<PAGE>   2




                                Table of Contents
                                -----------------


                                                                         Page
                                                                         ----




ARTICLE I  DEFINITIONS.....................................................1

   1.01  Certain Defined Terms.............................................1
   1.02  Other Interpretive Provisions....................................22
   1.03  Accounting Principles............................................23

ARTICLE II  THE CREDITS...................................................23

   2.01  Amounts and Terms of Commitments.................................23
   2.02  Loan Accounts....................................................24
   2.03  Procedure for Borrowing..........................................24
   2.04  Conversion and Continuation Elections............................27
   2.05  Voluntary Termination or Reduction of Commitments................28
   2.06  Optional Prepayments.............................................29
   2.07  Mandatory Prepayments of Loans...................................29
   2.08  Repayment........................................................29
   2.09  Interest.........................................................29
   2.10  Fees.............................................................30
   2.11  Computation of Fees and Interest.................................31
   2.12  Payments by the Company..........................................31
   2.13  Payments by the Lenders to the Agent.............................32
   2.14  Sharing of Payments, Etc.........................................32

ARTICLE III  THE LETTERS OF CREDIT........................................33

   3.01  The Letter of Credit Subfacility.................................33
   3.02  Issuance, Amendment and Renewal of Letters of Credit.............34
   3.03  Risk Participations, Drawings and Reimbursements.................36
   3.04  Repayment of Participations......................................37
   3.05  Role of the Issuing Bank.........................................38
   3.06  Obligations Absolute.............................................38
   3.07  Cash Collateral Pledge...........................................39
   3.08  Letter of Credit Fees............................................39
   3.09  Uniform Customs and Practice.....................................40
   3.10  Outstanding Letters of Credit....................................40

ARTICLE IV  TAXES, YIELD PROTECTION AND ILLEGALITY........................40

   4.01  Taxes............................................................40
   4.02  Illegality.......................................................42
   4.03  Increased Costs and Reduction of Return..........................42
   4.04  Funding Losses...................................................43
   4.05  Inability to Determine Rates.....................................44

                                       i
<PAGE>   3
                                Table of Contents
                                -----------------
                                  (continued)


                                                                         Page
                                                                         ----


   4.06  Reserves on Offshore Rate Loans..................................44
   4.07  Certificates of Lenders..........................................44
   4.08  Survival.........................................................44

ARTICLE V  CONDITIONS PRECEDENT...........................................44

   5.01  Conditions of Initial Credit Extensions..........................44
   5.02  Conditions to All Credit Extensions..............................46

ARTICLE VI  REPRESENTATIONS AND WARRANTIES................................47

   6.01  Corporate Existence and Power....................................47
   6.02  Corporate Authorization; No Contravention........................47
   6.03  Governmental Authorization.......................................48
   6.04  Binding Effect...................................................48
   6.05  Litigation.......................................................48
   6.06  No Default.......................................................48
   6.07  ERISA Compliance.................................................48
   6.08  Use of Proceeds; Margin Regulations..............................49
   6.09  Title to Properties..............................................49
   6.10  Taxes............................................................49
   6.11  Financial Condition..............................................49
   6.12  Environmental Matters............................................50
   6.13  Collateral Documents.............................................51
   6.14  Regulated Entities...............................................51
   6.15  No Burdensome Restrictions.......................................51
   6.16  Solvency.........................................................51
   6.17  Labor Relations..................................................51
   6.18  Copyrights, Patents, Trademarks, etc.............................51
   6.19  Subsidiaries.....................................................52
   6.20  Broker's; Transaction Fees.......................................52
   6.21  Insurance........................................................52
   6.22  Swap Obligations.................................................52
   6.23  Full Disclosure..................................................52
   6.24  Insurance Licenses...............................................52
   6.25  Year 2000 Readiness..............................................53

ARTICLE VII  AFFIRMATIVE COVENANTS........................................53

   7.01  Financial Statements.............................................53
   7.02  Certificates; Other Information..................................54
   7.03  Notices..........................................................55
   7.04  Preservation of Corporate Existence, Etc.........................56
   7.05  Maintenance of Property..........................................57

                                       ii
<PAGE>   4
                                Table of Contents
                                -----------------
                                  (continued)
                                                                         Page
                                                                         ----

   7.06  Insurance........................................................57
   7.07  Payment of Obligations...........................................57
   7.08  Compliance with Laws.............................................58
   7.09  Compliance with ERISA............................................58
   7.10  Inspection of Property and Books and Records.....................58
   7.11  Environmental Laws...............................................58
   7.12  Use of Proceeds..................................................58
   7.13  Solvency.........................................................58
   7.14  Further Assurances...............................................58

ARTICLE VIII  NEGATIVE COVENANTS..........................................59

   8.01  Limitation on Liens..............................................59
   8.02  Disposition of Assets............................................61
   8.03  Consolidations and Mergers.......................................62
   8.04  Loans and Investments............................................63
   8.05  Limitation on Indebtedness.......................................64
   8.06  Transactions with Affiliates.....................................65
   8.07  Use of Proceeds..................................................65
   8.08  Contingent Obligations...........................................65
   8.09  Joint Ventures...................................................66
   8.10  Lease Obligations................................................66
   8.11  Restricted Payments..............................................66
   8.12  ERISA............................................................67
   8.13  Change in Business...............................................67
   8.14  Accounting Changes...............................................67
   8.15  Minimum Net Worth................................................67
   8.16  Leverage Ratio...................................................67
   8.17  Interest Coverage Ratio..........................................67

ARTICLE IX  EVENTS OF DEFAULT.............................................68

   9.01  Event of Default.................................................68
   9.02  Remedies.........................................................71
   9.03  Rights Not Exclusive.............................................71

ARTICLE X  THE AGENT......................................................72

   10.01  Appointment and Authorization; "Agent"..........................72
   10.02  Delegation of Duties............................................72
   10.03  Liability of Agent..............................................73
   10.04  Reliance by Agent...............................................73
   10.05  Notice of Default...............................................73
   10.06  Credit Decision.................................................74


                                       iii
<PAGE>   5
                                Table of Contents
                                -----------------
                                  (continued)
                                                                         Page
                                                                         ----

   10.07  Indemnification of Agent........................................74
   10.08  Agent in Individual Capacity....................................75
   10.09  Successor Agent.................................................75
   10.10  Withholding Tax.................................................75

ARTICLE XI  MISCELLANEOUS.................................................77

   11.01  Amendments and Waivers..........................................77
   11.02  Notices.........................................................78
   11.03  No Waiver; Cumulative Remedies..................................78
   11.04  Costs and Expenses..............................................79
   11.05  Company Indemnification.........................................79
   11.06  Payments Set Aside..............................................79
   11.07  Successors and Assigns..........................................80
   11.08  Assignments, Participations, etc................................80
   11.09  Confidentiality.................................................82
   11.10  Set-off.........................................................82
   11.11  Notification of Addresses, Lending Offices, Etc.................83
   11.12  Counterparts....................................................83
   11.13  Severability....................................................83
   11.14  No Third Parties Benefited......................................83
   11.15  Governing Law and Jurisdiction..................................83
   11.16  Waiver of Jury Trial............................................83
   11.17  Entire Agreement................................................84
   11.18  Amendment and Restatement.......................................84




                                       iv

<PAGE>   6

                                    SCHEDULES

    Schedule 1.01              Existing Letters of Credit
    Schedule 2.01              Commitments
    Schedule 6.11              Permitted Liabilities
    Schedule 6.19              Subsidiaries and Minority Interests
    Schedule 6.24              Licenses
    Schedule 8.04              Existing Investments
    Schedule 8.05              Existing Indebtedness
    Schedule 8.08              Contingent Obligations
    Schedule 11.02             Lending Offices; Addresses for Notices


                                    EXHIBITS

    Exhibit A                  Form of Notice of Borrowing
    Exhibit B                  Form of Notice of Conversion/Continuation
    Exhibit C                  Form of Compliance Certificate
    Exhibit D                  Form of Legal Opinion of Company's Counsel
    Exhibit E                  Form of Assignment and Acceptance
    Exhibit F-1                Form of  Promissory Note - Revolving Loan
    Exhibit F-2                Form of Promissory Note - Swing Line Loan
<PAGE>   7



                              AMENDED AND RESTATED
                                CREDIT AGREEMENT

         This AMENDED AND RESTATED CREDIT AGREEMENT is entered into as of
October 3, 1997, as amended and restated as of August 10, 1998 and as amended
and restated as of August 24, 1999, among Century Business Services, Inc., a
Delaware corporation (the "COMPANY"), the several financial institutions from
time to time party to this Agreement (collectively, the "LENDERS"; individually,
a "LENDER"), and Bank of America N.A., as agent for the Lenders (the "Agent")
and, BANKBOSTON, NA, BANK ONE, MICHIGAN, LASALLE BANK NATIONAL ASSOCIATION AND
PNC BANK, NATIONAL ASSOCIATION, each as a Co-Agent.

         WHEREAS, the Lenders have agreed to make available to the Company a
revolving credit facility with a letter of credit subfacility upon the terms and
conditions set forth in this Agreement;

         NOW, THEREFORE, in consideration of the mutual agreements, provisions
and covenants contained herein, the parties agree as follows:

                                   ARTICLE I

                                   DEFINITIONS
                                   -----------

         1.01 CERTAIN DEFINED TERMS. The following terms have the following
meanings:


                  "ACQUISITION" means any transaction or series of related
         transactions for the purpose of or resulting, directly or indirectly,
         in (a) the acquisition of all or substantially all of the assets of a
         Person, or of any business or division of a Person, (b) the acquisition
         of in excess of 50% of the capital stock, partnership interests,
         membership interests or equity of any Person, or otherwise causing any
         Person to become a Subsidiary, or (c) a merger or consolidation or any
         other combination with another Person (other than a Person that is a
         Subsidiary) provided that the Company or the Subsidiary is the
         surviving entity.

                  "AFFILIATE" means, as to any Person, any other Person which,
         directly or indirectly, is in control of, is controlled by, or is under
         common control with, such Person. A Person shall be deemed to control
         another Person if the controlling Person possesses, directly or
         indirectly, the power to direct or cause the direction of the
         management and policies of the other Person, whether through the
         ownership of voting securities, membership interests, by contract, or
         otherwise.

                  "AGENT" means B of A in its capacity as agent for the Lenders
         hereunder, and any successor agent arising under SECTION 10.09.

<PAGE>   8
                  "AGENT-RELATED PERSONS" means B of A and any successor agent
         arising under SECTION 10.09 and any successor letter of credit issuing
         bank hereunder, together with their respective Affiliates, and the
         officers, directors, employees, agents and attorneys-in-fact of such
         Persons and Affiliates.

                  "AGENT'S PAYMENT OFFICE" means the address for payments set
         forth on SCHEDULE 11.02 or such other address as the Agent may from
         time to time specify.

                  "AGREEMENT" means this Credit Agreement.

                  "ANNUAL STATEMENT" means the annual statutory financial
         statement of any Insurance Subsidiary required to be filed with the
         insurance commissioner (or similar authority) of its jurisdiction of
         incorporation, which statement shall be in the form required by the
         such Insurance Subsidiary's jurisdiction of incorporation or, if no
         specific form is so required, in the form of financial statements
         permitted by such insurance commissioner (or such similar authority) to
         be used for filing annual statutory financial statements and shall
         contain the type of information permitted by such insurance
         commissioner (or such similar authority) to be disclosed therein,
         together with all exhibits or schedules filed therewith.

                  "APPLICABLE MARGIN" shall mean on any date the applicable
         percentage set forth below based upon the Level as shown in the
         Compliance Certificate then most recently delivered to the Lenders:
<TABLE>
<CAPTION>

                   Revolving Loans                       Letters of Credit
                   ---------------                       -----------------
                    Base        Offshore                                                 Commitment
       Level        Rate           Rate          Non-financial          Financial            Fee
       -----        ----           ----          -------------          ---------            ---
<S>                <C>           <C>                 <C>                  <C>               <C>
         I         .750%         1.750%              .875%                1.750%            .45%
        II         .500%         1.500%              .750%                1.500%            .40%
        III        .250%         1.250%              .625%                1.250%            .35%
        IV         .000%         1.000%              .500%                1.000%            .30%
</TABLE>

         ;PROVIDED, HOWEVER that for the period from the date hereof until the
         date that is 3 Business Days after the date the first Compliance
         Certificate is delivered to the Lenders pursuant to SECTION 7.02(b),
         the Applicable Margin shall be deemed to be the Level determined
         pursuant to the certificate referred to in SECTION 5.01(f)(iv);
         PROVIDED FURTHER that, if the Company shall have failed to deliver to
         the Lenders by the date required hereunder any Compliance Certificate
         pursuant to SECTION 7.02(b), then from the date such Compliance
         Certificate was required to be delivered until the date of such
         delivery the Applicable Margin shall be deemed to be Level I. Each
         change in the Applicable Margin shall take effect with respect to all
         outstanding Loans on the third Business Day immediately succeeding the
         day on which such Compliance Certificate is received by the Agent.
         Notwithstanding the foregoing, no reduction in the Applicable Margin
         shall be effected if a Default or an Event of Default shall have
         occurred and be continuing on the date when such change would otherwise
         occur, it being understood that on the third


                                      -2-
<PAGE>   9

         Business Day immediately succeeding the day on which such Default or
         Event of Default is either waived or cured (assuming no other Default
         or Event of Default shall be then pending), the Applicable Margin shall
         be reduced (on a prospective basis) in accordance with the then most
         recently delivered Compliance Certificate.

                  "ASSIGNEE" has the meaning specified in SECTION 11.08(a).

                  "ATTORNEY COSTS" means and includes all reasonable and
         customary fees and disbursements of any law firm or other external
         counsel, the allocated cost of internal legal services and all
         disbursements of internal counsel related to this Agreement and the
         other Loan Documents.

                  "B OF A" means Bank of America, N.A., a national banking
         association.

                  "BANKRUPTCY CODE" means the Federal Bankruptcy Reform Act of
         1978 (11 U.S.C. sec. 101, ET SEQ.).

                  "BASE RATE" means, for any day, the higher of (a) 0.50% per
         annum above the latest Federal Funds Rate; and (b) the rate of interest
         in effect for such days as publicly announced from time to time by B of
         A in San Francisco, California as its "reference rate." The "reference
         rate" is a rate set by B of A based upon various factors including B of
         A's costs and desired return, general economic conditions and other
         factors, and is used as a reference point for pricing some loans, which
         may be priced at, above or below such announced rate. Any change in the
         reference rate announced by B of A shall take effect at the opening of
         business on the day specified in the public announcement of such
         change.

                  "BASE RATE LOAN" means a Revolving Loan, or an L/C Advance,
         that bears interest based on the Base Rate.

                  "BORROWING" means a borrowing hereunder consisting of Loans of
         the same Type made to the Company on the same day by the Lenders under
         Article II, and, in the case of Offshore Rate Loans, having the same
         Interest Period.

                  "BORROWING DATE" means any date on which a Borrowing occurs
         under SECTION 2.03.

                  "BUSINESS DAY" means any day other than a Saturday, Sunday or
         other day on which commercial banks in Chicago or San Francisco are
         authorized or required by law to close and, if the applicable Business
         Day relates to any Offshore Rate Loan, means such a day on which
         dealings are carried on in the applicable offshore interbank market.

                  "CAPITAL ADEQUACY REGULATION" means any guideline, request or
         directive of any central bank or other Governmental Authority, or any
         other law, rule or regulation,


                                      -3-
<PAGE>   10

         whether or not having the force of law, in each case, regarding capital
         adequacy of any Lender or of any corporation controlling a Lender.

                  "CAPITAL EXPENDITURES" means, for any period and with respect
         to any Person, the aggregate of all expenditures by such Person and its
         Subsidiaries for the acquisition or leasing of fixed or capital assets
         or additions to equipment (including replacements, capitalized repairs
         and improvements during such period) which should be capitalized under
         GAAP on a consolidated balance sheet of such Person and its
         Subsidiaries.

                  "CAPITAL LEASE" has the meaning specified in the definition of
         "Capital Lease Obligations."

                  "CAPITAL LEASE OBLIGATIONS" means all monetary obligations of
         the Company or any of its Subsidiaries under any leasing or similar
         arrangement which, in accordance with GAAP, is classified as a capital
         lease ("CAPITAL Lease").

                  "CASH COLLATERALIZE" means to pledge and deposit with or
         deliver to the Agent, for the benefit of the Agent, the Issuing Bank
         and the Banks, as additional collateral for the L/C Obligations, cash
         or deposit account balances pursuant to documentation in form and
         substance satisfactory to the Agent and the Issuing Bank (which
         documents are hereby consented to by the Banks). The Company hereby
         grants the Agent, for the benefit of the Agent, the Issuing Bank and
         the Banks, a security interest in all such cash and deposit account
         balances. Cash collateral shall be maintained in blocked deposit
         accounts at B of A.

                  "CASH EQUIVALENTS" means:

                           (a) securities issued or fully guaranteed or insured
                  by the United States Government or any agency thereof and
                  backed by the full faith and credit of the United States
                  having maturities of not more than six months from the date of
                  acquisition;

                           (b) certificates of deposit, time deposits,
                  Eurodollar time deposits, repurchase agreements, reverse
                  repurchase agreements, or bankers' acceptances, having in each
                  case a tenor of not more than six months, issued by any
                  Lender, or by any U.S. commercial bank having combined capital
                  and surplus of not less than $100,000,000 whose short term
                  securities are rated at least A-1 by Standard & Poor's
                  Corporation and P-1 by Moody's Investors Service, Inc.;

                           (c) commercial paper of an issuer rated at least A-1
                  by Standard & Poor's Corporation or P-1 by Moody's Investors
                  Service Inc. and in either case having a tenor of not more
                  than three months.

                  "CHANGE OF CONTROL" means (a) any Person or any two or more
         Persons (in each case other than a Person that is a stockholder of the
         Company as of the date of this


                                      -4-
<PAGE>   11

         Agreement) acting in concert acquiring beneficial ownership (within the
         meaning of Rule 13d-3 of the Securities and Exchange Commission under
         the Exchange Act), directly or indirectly, of capital stock of the
         Company (or other securities convertible into such capital stock)
         representing 25% or more of the combined voting power of all capital
         stock of the Company entitled to vote in the election of directors,
         other than capital stock having such power only by reason of the
         happening of a contingency, or (b) during any period of twelve
         consecutive calendar months, individuals who at the beginning of such
         period constituted the Company's board of directors (together with any
         new directors whose election by the Company's board of directors or
         whose nomination for election by the Company's stockholders was
         approved by a vote of at least a majority of the directors then still
         in office who either were directors at the beginning of such period or
         whose election or nomination for election was previously so approved)
         cease for any reasons other than death or disability to constitute a
         majority of the directors then in office, or (c) during any period of
         twelve consecutive calendar months (other than pursuant to a
         disposition permitted pursuant to SECTION 8.02), the ceasing of more
         than 25% of the individuals who hold an office possessing the title
         Senior Vice President or Executive Vice President or such title that
         ranks senior thereto of the Company, the Company's direct Subsidiaries
         and parent Insurance Subsidiaries (collectively, "SENIOR MANAGEMENT"),
         on the first day of each such period to be part of the Senior
         Management of the Company and its Subsidiaries taken as a whole.

                  "CLOSING DATE" means the date on which all conditions
         precedent set forth in SECTION 5.01 are satisfied or waived by all
         Lenders.

                  "CODE" means the Internal Revenue Code of 1986, as amended,
         and regulations promulgated thereunder.

                  "COLLATERAL" means all property and interests in property and
         proceeds thereof now owned or hereafter acquired by the Company or any
         Guarantor in or upon which a Lien now or hereafter exists in favor of
         the Lenders, or the Collateral Agent on behalf of the Lenders, whether
         under this Agreement or under any other documents executed by any such
         Persons and delivered to the Collateral Agent.

                  "COLLATERAL AGENT" means the Agent acting in its capacity as
         Collateral Agent pursuant to the Collateral Documents (other than the
         Guaranty).

                  "COLLATERAL DOCUMENTS" means, collectively, (a) the Guaranty,
         the Pledge Agreements, and other similar agreements between the Company
         or its Subsidiaries and the Lenders or the Collateral Agent for the
         benefit of the Lenders now or hereafter delivered to the Lenders or the
         Collateral Agent pursuant to or in connection with the transactions
         contemplated hereby and (b) any amendments, supplements, modifications,
         renewals, replacements, consolidations, substitutions and extensions of
         any of the foregoing.

                                      -5-
<PAGE>   12

                  "COMMITMENT" means, collectively, the Revolving Loan
         Commitment and the Swing Line Loan Commitment.

                  "COMMITMENT FEE" has the meaning specified in Section 2.10(b).

                  "COMPANY" means Century Business Services, Inc., a Delaware
         corporation.

                  "COMPLIANCE CERTIFICATE" means a certificate substantially in
         the form of EXHIBIT C.

                  "CONSOLIDATED INTEREST EXPENSE" means, for any period, gross
         consolidated interest expense for the period (including all
         commissions, discounts, fees and other charges in connection with
         standby letters of credit and similar instruments) for the Company and
         its Subsidiaries, PLUS the portion of the upfront costs and expenses
         for Swap Contracts (to the extent not included in gross interest
         expense) fairly allocated to such Swap Contracts as expenses for such
         period, as determined in accordance with GAAP and after giving effect
         to any Swap Contract then in effect.

                  "CONTINGENT OBLIGATION" means, as to any Person, any direct or
         indirect liability of that Person, whether or not contingent, with or
         without recourse, (a) with respect to any Indebtedness, lease,
         dividend, letter of credit or other obligation (the "primary
         obligations") of another Person (the "primary obligor"), including any
         obligation of that Person (i) to purchase, repurchase or otherwise
         acquire such primary obligations or any security therefor, (ii) to
         advance or provide funds for the payment or discharge of any such
         primary obligation, or to maintain working capital or equity capital of
         the primary obligor or otherwise to maintain the net worth or solvency
         or any balance sheet item, level of income or financial condition of
         the primary obligor, (iii) to purchase property, securities or services
         primarily for the purpose of assuring the owner of any such primary
         obligation of the ability of the primary obligor to make payment of
         such primary obligation, or (iv) otherwise to assure or hold harmless
         the holder of any such primary obligation against loss in respect
         thereof (each, a "GUARANTY OBLIGATION"); (b) with respect to any Surety
         Instrument (other than any Letter of Credit) issued for the account of
         that Person or as to which that Person is otherwise liable for
         reimbursement of drawings or payments; (c) to purchase any materials,
         supplies or other property from, or to obtain the services of, another
         Person if the relevant contract or other related document or obligation
         requires that payment for such materials, supplies or other property,
         or for such services, shall be made regardless of whether delivery of
         such materials, supplies or other property is ever made or tendered, or
         such services are ever performed or tendered, or (d) in respect of any
         Swap Contract; PROVIDED, HOWEVER, that neither the term "CONTINGENT
         OBLIGATION" nor the term "GUARANTY OBLIGATION" shall include
         obligations in respect of insurance, reinsurance, surety or fidelity
         contracts, bonds or policies entered into or issued in the ordinary
         course of business. The amount of any Contingent Obligation shall, in
         the case of Guaranty Obligations, be deemed equal to the stated or
         determinable amount of the primary obligation in respect of which such
         Guaranty Obligation is made or, if not stated or if indeterminable, the
         maximum reasonably


                                      -6-
<PAGE>   13

         anticipated liability in respect thereof, and in the case of other
         Contingent Obligations other than in respect of Swap Contracts, shall
         be equal to the maximum reasonably anticipated liability in respect
         thereof and, in the case of Contingent Obligations in respect of Swap
         Contracts, shall be equal to the Swap Termination Value.

                  "CONTRACTUAL OBLIGATION" means, as to any Person, any
         provision of any security issued by such Person or of any agreement,
         undertaking, contract, indenture, mortgage, deed of trust or other
         instrument, document or agreement to which such Person is a party or by
         which it or any of its property is bound.

                  "CONVERSION/CONTINUATION DATE" means any date on which, under
         SECTION 2.04, the Company (a) converts Loans of one Type to another
         Type, or (b) continues as Loans of the same Type, but with a new
         Interest Period, Loans having Interest Periods expiring on such date.

                  "CREDIT EXTENSION" means and includes (a) the making of any
         Loans hereunder, and (b) the Issuance of any Letters of Credit
         hereunder.

                  "DEFAULT" means any event or circumstance which, with the
         giving of notice, the lapse of time, or both, would (if not cured or
         otherwise remedied during such time) constitute an Event of Default.

                  "DISPOSITION" means (a) the sale, lease, conveyance or other
         disposition of Property in excess of $100,000, other than sales or
         other dispositions expressly permitted under SECTION 8.02, and (b) the
         sale or transfer by the Company or any Subsidiary of the Company of any
         equity securities issued by any Subsidiary of the Company and held by
         such transferor Person.

                  "DOLLARS", "DOLLARS" and "$" each mean lawful money of the
         United States.

                  "EBIT" means, for any period, for the Company and its
         Subsidiaries on a consolidated basis, determined in accordance with
         GAAP, the sum of (a) Net Income (or net loss) for such period PLUS (b)
         all amounts treated as expenses for interest to the extent included in
         the determination of such Net Income (or loss), PLUS (c) all accrued
         taxes on or measured by income to the extent included in the
         determination of such Net Income (or loss); PROVIDED, HOWEVER, that Net
         Income (or loss) shall be computed for these purposes without giving
         effect to extraordinary losses or extraordinary gains; and PROVIDED
         FURTHER, that for the purpose of computations under SECTIONS 8.16 and
         8.17 for any business acquired during the period of determination, EBIT
         for such period if positive may, at the Company's option, and, if
         negative, shall be determined on a pro forma basis as if such
         acquisition had occurred as of the beginning of such period
         notwithstanding the definition of Net Income.

                  "EBITDA" means, for any period, for the Company and its
         Subsidiaries on a consolidated basis, determined in accordance with
         GAAP, the sum of (a) the Net Income


                                      -7-
<PAGE>   14

         (or net loss) for such period PLUS (b) all amounts treated as expenses
         for depreciation and interest and the amortization of intangibles of
         any kind to the extent included in the determination of such Net Income
         (or loss), PLUS (c) all accrued taxes on or measured by income to the
         extent included in the determination of such net income (or loss);
         PROVIDED, HOWEVER, that net income (or loss) shall be computed for
         these purposes without giving effect to extraordinary losses or
         extraordinary gains; and PROVIDED FURTHER, that for the purpose of
         computations under SECTIONS 8.16 and 8.17 for any business acquired
         during the period of determination, EBITDA for such period if positive
         may, at the Company's option, and, if negative, shall be determined on
         a pro forma basis as if such acquisition had occurred as of the
         beginning of such period notwithstanding the definition of Net Income.
         "EFFECTIVE AMOUNT" means (a) with respect to any Revolving Loans on any
         date, the aggregate outstanding principal amount thereof after giving
         effect to any Borrowings and prepayments or repayments of Revolving
         Loans occurring on such date, (b) with respect to any Swing Line Loans
         on any date, the aggregate outstanding principal amount thereof after
         giving effect to any Borrowings and prepayments or repayments of Swing
         Line Loans occurring on such date and (c) with respect to any
         outstanding L/C Obligations on any date, the amount of such L/C
         Obligations on such date after giving effect to any Issuances of
         Letters of Credit occurring on such date and any other changes in the
         aggregate amount of the L/C Obligations as of such date, including as a
         result of any reimbursements of outstanding unpaid drawings under any
         Letters of Credit or any reductions in the maximum amount available for
         drawing under Letters of Credit taking effect on such date. For
         purposes of SECTION 2.07, the Effective Amount shall be determined
         without giving effect to any mandatory prepayments to be made under
         said Section.

                  "ELIGIBLE ASSIGNEE" means (a) a commercial bank organized
         under the laws of the United States, or any state thereof, and having a
         combined capital and surplus of at least $100,000,000; (b) a commercial
         bank organized under the laws of any other country which is a member of
         the Organization for Economic Cooperation and Development (the "OECD"),
         or a political subdivision of any such country, and having a combined
         capital and surplus of at least $100,000,000, PROVIDED that such bank
         is acting through a branch or agency located in the United States; and
         (c) a Person that is primarily engaged in the business of commercial
         banking (other than a non-bank affiliate of such Person) and that is
         (i) a Subsidiary of a Lender, (ii) a Subsidiary of a Person of which a
         Lender is a Subsidiary, or (iii) a Person of which a Lender is a
         Subsidiary.

                  "ENVIRONMENTAL CLAIMS" means all claims, however asserted, by
         any Governmental Authority or other Person alleging potential liability
         or responsibility for violation of any Environmental Law, or for
         release or injury to the environment.

                  "ENVIRONMENTAL LAWS" means all federal, state or local laws,
         statutes, common law duties, rules, regulations, ordinances and codes,
         together with all administrative orders, directed duties, requests,
         licenses, authorizations and permits of, and agreements


                                      -8-
<PAGE>   15

         with, any Governmental Authorities, in each case relating to
         environmental, health, safety and land use matters.

                  "ENVIRONMENTAL PERMITS" has the meaning specified in SECTION
         6.12(B).

                  "ERISA" means the Employee Retirement Income Security Act of
         1974, and regulations promulgated thereunder.

                  "ERISA AFFILIATE" means any trade or business (whether or not
         incorporated) under common control with the Company within the meaning
         of Section 414(b) or (c) of the Code (and Sections 414(m) and (o) of
         the Code for purposes of provisions relating to Section 412 of the
         Code).

                  "ERISA EVENT" means (a) a Reportable Event with respect to a
         Pension Plan; (b) a withdrawal by the Company or any ERISA Affiliate
         from a Pension Plan subject to Section 4063 of ERISA during a plan year
         in which it was a substantial employer (as defined in Section
         4001(a)(2) of ERISA) or a cessation of operations which is treated as
         such a withdrawal under Section 4062(e) of ERISA; (c) a complete or
         partial withdrawal by the Company or any ERISA Affiliate from a
         Multiemployer Plan or notification that a Multiemployer Plan is in
         reorganization; (d) the filing of a notice of intent to terminate, the
         treatment of a Plan amendment as a termination under Section 4041 or
         4041A of ERISA, or the commencement of proceedings by the PBGC to
         terminate a Pension Plan or Multiemployer Plan; (e) an event or
         condition which might reasonably be expected to constitute grounds
         under Section 4042 of ERISA for the termination of, or the appointment
         of a trustee to administer, any Pension Plan or Multiemployer Plan; or
         (f) the imposition of any liability under Title IV of ERISA, other than
         PBGC premiums due but not delinquent under Section 4007 of ERISA, upon
         the Company or any ERISA Affiliate.

                  "EURODOLLAR RESERVE PERCENTAGE" has the meaning specified in
         the definition of "Offshore Rate".

                  "EVENT OF DEFAULT" means any of the events or circumstances
         specified in SECTION 9.01.

                  "EXCHANGE ACT" means the Securities Exchange Act of 1934, and
         regulations promulgated thereunder.

                  "EXCLUDED SUBSIDIARY" means, at any time, any Subsidiary whose
         capital stock may not be pledged under a Pledge Agreement without
         violating federal, state and/or local laws or regulations applicable to
         such Subsidiary, or, in the case of an Insurance Subsidiary, causing an
         adverse economic effect upon such Subsidiary's capital or surplus, it
         being understood that (a) all Excluded Subsidiaries existing on the
         date of this Agreement are listed on SCHEDULE 6.19, PART B and (b) an
         Excluded Subsidiary may not own the capital stock of any Subsidiary
         which is not an Excluded Subsidiary.

                                      -9-
<PAGE>   16

                  "EXISTING LETTER OF CREDIT" means each letter of credit listed
         on SCHEDULE 1.01.

                  "FDIC" means the Federal Deposit Insurance Corporation, and
         any Governmental Authority succeeding to any of its principal
         functions.

                  "FEDERAL FUNDS RATE" means, for any day, the rate set forth in
         the weekly statistical release designated as H.15(519), or any
         successor publication, published by the Federal Reserve Bank of New
         York (including any such successor, "H.15(519)") on the preceding
         Business Day opposite the caption "Federal Funds (Effective)"; or, if
         for any relevant day such rate is not so published on any such
         preceding Business Day, the rate for such day will be the arithmetic
         mean as determined by the Agent of the rates for the last transaction
         in overnight Federal funds arranged prior to 9:00 a.m. (New York City
         time) on that day by each of three leading brokers of Federal funds
         transactions in New York City selected by the Agent.

                  "FEE LETTER" has the meaning specified in SECTION 2.10(a).

                  "FINANCIAL LETTERS OF CREDIT" means any Letter of Credit which
         either the Agent or the Issuing Bank determines is required under
         applicable law (including regulations and guidelines established by
         banking regulators) relating to reserve requirements to be classified
         as a financial letter of credit.

                  "FRB" means the Board of Governors of the Federal Reserve
         System, and any Governmental Authority succeeding to any of its
         principal functions.

                  "FURTHER TAXES" means any and all present or future taxes,
         levies, assessments, imposts, duties, deductions, fees, withholdings or
         similar charges (including, without limitation, net income taxes and
         franchise taxes), and all liabilities with respect thereto, imposed by
         any jurisdiction on account of amounts payable or paid pursuant to
         Section 4.01.

                  "GAAP" means generally accepted accounting principles set
         forth from time to time in the opinions and pronouncements of the
         Accounting Principles Board and the American Institute of Certified
         Public Accountants and statements and pronouncements of the Financial
         Accounting Standards Board (or agencies with similar functions of
         comparable stature and authority within the U.S. accounting
         profession), which are in effect and applicable to the circumstances as
         of the date of determination; PROVIDED, HOWEVER, that for purposes of
         all computations required to be made with respect to compliance by the
         Company with SECTIONS 8.15, 8.16, and 8.17, such term shall mean
         generally accepted accounting principles as in effect on the date of
         this Agreement, applied in a manner consistent with those used in
         preparing the financial statements referred to in SECTION 6.11 (x) and
         (y).

                  "GOVERNMENTAL AUTHORITY" means any nation or government, any
         state or other political subdivision thereof, any central Lender (or
         similar monetary or regulatory


                                      -10-
<PAGE>   17

         authority) thereof, any entity exercising executive, legislative,
         judicial, regulatory or administrative functions of or pertaining to
         government (including, without limitation, any board of insurance,
         insurance department or insurance commissioner and any taxing authority
         or political subdivision), and any corporation or other entity owned or
         controlled, through stock or capital ownership or otherwise, by any of
         the foregoing.

                  "GUARANTOR" means each Subsidiary of the Company that is not
         an Excluded Subsidiary.

                  "GUARANTY" means the Amended and Restated Guaranty, dated as
         of October 3, 1997, as amended and restated as of August 10, 1998 and
         as Amended and Restated as of August 24, 1999, duly executed and
         delivered by each Guarantor in favor of the Agent, on behalf of the
         Lenders, as the same may be amended, supplemented or otherwise modified
         from time to time.

                  "GUARANTY OBLIGATION" has the meaning specified in the
         definition of "Contingent Obligation."

                  "HAZARDOUS MATERIALS" means any toxic or hazardous waste,
         substance or chemical or any pollutant, contaminant, chemical or other
         substance defined or regulated pursuant to any Environmental Law,
         including, without limitation, asbestos, petroleum, crude oil or any
         fraction thereof.

                  "IBOR" has the meaning specified in the definition of
         "Offshore Rate".

                  "INDEBTEDNESS" of any Person means, without duplication:

                           (a)      all indebtedness for borrowed money;

                           (b) all obligations issued, undertaken or assumed as
                  the deferred purchase price of property or services (other
                  than trade payables entered into in the ordinary course of
                  business on ordinary terms);

                           (c) all non-contingent reimbursement or payment
                  obligations with respect to Surety Instruments and all L/C
                  Obligations;

                           (d) all obligations evidenced by notes, bonds,
                  debentures or similar instruments, including obligations so
                  evidenced incurred in connection with the acquisition of
                  property, assets or businesses;

                           (e) all indebtedness created or arising under any
                  conditional sale or other title retention agreement, or
                  incurred as financing, in either case with respect to property
                  acquired by the Person (even though the rights and remedies of
                  the seller or bank under such agreement in the event of
                  default are limited to repossession or sale of such property);

                                      -11-
<PAGE>   18

                           (f) all obligations with respect to capital leases;

                           (g) all indebtedness referred to in clauses (a)
                  through (f) above secured by (or for which the holder of such
                  Indebtedness has an existing right, contingent or otherwise,
                  to be secured by) any Lien upon or in property (including
                  accounts and contracts rights) owned by such Person, even
                  though such Person has not assumed or become liable for the
                  payment of such Indebtedness; and

                           (h) all Guaranty Obligations in respect of
                  indebtedness or obligations of others of the kinds referred to
                  in clauses (a) through (g) above.

                  "INDEMNIFIED LIABILITIES" has the meaning specified in SECTION
         11.05.

                  "INDEMNIFIED PERSON" has the meaning specified in SECTION
         11.05.

                  "INDEPENDENT AUDITOR" has the meaning specified in SECTION
         7.01(A).

                  "INSOLVENCY PROCEEDING" means, with respect to any Person, (a)
         any case, action or proceeding with respect to such Person before any
         court or other Governmental Authority relating to bankruptcy,
         reorganization, insolvency, liquidation, receivership, dissolution,
         winding-up or relief of debtors, or (b) any general assignment for the
         benefit of creditors, composition, marshaling of assets for creditors,
         or other, similar arrangement in respect of its creditors generally or
         any substantial portion of its creditors; undertaken under U.S.
         Federal, state or foreign law, including the Bankruptcy Code.

                  "INSURANCE SUBSIDIARY" means any Subsidiary which is engaged
         in the insurance business other than as a licensed agency.

                  "INTEREST PAYMENT DATE" means, as to any Offshore Rate Loan,
         the last day of each Interest Period applicable to such Offshore Rate
         Loan and, as to any Base Rate Loan, the last Business Day of each
         March, June, September and December and each date such Loan is
         converted into another Type of Loan; PROVIDED, HOWEVER, that if any
         Interest Period exceeds three months, the date that falls three months
         after the beginning of such Interest Period and after each Interest
         Payment Date thereafter is also an Interest Payment Date.

                  "INTEREST COVERAGE RATIO" means, with respect to any period,
         the ratio of EBIT for that period to Consolidated Interest Expense for
         that period.

                  "INTEREST PERIOD" means, as to any Offshore Rate Loan, the
         period commencing on the Borrowing Date of such Loan or on the
         Conversion/Continuation Date on which the Loan is converted into or
         continued as an Offshore Rate Loan, and ending on the date seven days
         or one, two, three or six months thereafter as selected by the Company
         in its Notice of Borrowing or Notice of Conversion/Continuation;

                                      -12-
<PAGE>   19

         PROVIDED that:

                           (a) if any Interest Period would otherwise end on a
                  day that is not a Business Day, that Interest Period shall be
                  extended to the following Business Day unless the result of
                  such extension would be to carry such Interest Period into
                  another calendar month, in which event such Interest Period
                  shall end on the preceding Business Day;

                           (b) any Interest Period that begins on the last
                  Business Day of a calendar month (or on a day for which there
                  is no numerically corresponding day in the calendar month at
                  the end of such Interest Period) shall end on the last
                  Business Day of the calendar month at the end of such Interest
                  Period; and

                           (c) no Interest Period for any Revolving Loan shall
                  extend beyond the Revolving Termination Date.

                  "IRS" means the Internal Revenue Service, and any Governmental
         Authority succeeding to any of its principal functions under the Code.

                  "ISSUANCE DATE" has the meaning specified in SECTION 3.01(a).

                  "ISSUE" means, with respect to any Letter of Credit, to issue
         or to extend the expiry of, or to renew or increase the amount of, such
         Letter of Credit; and the terms "ISSUED," "ISSUING" and "ISSUANCE" have
         corresponding meanings.

                  "ISSUING BANK" means B of A in its capacity as issuer of one
         or more Letters of Credit hereunder together with any replacement
         letter of credit issuer arising under SECTION 10.01(b) or SECTION
         10.09.

                  "JOINT VENTURE" means a single-purpose corporation,
         partnership, limited liability company, joint venture or other similar
         legal arrangement (whether created by contract or conducted through a
         separate legal entity) now or hereafter formed by the Company or any of
         its Subsidiaries with another Person in order to conduct a common
         venture or enterprise with such Person.

                  "LENDER" has the meaning specified in the introductory clause
         hereto. References to the "Lenders" shall include BofA, including in
         its capacity as Issuing Bank and Swing Loan Bank; for purposes of
         clarification only, to the extent that BofA may have any rights or
         obligations in addition to those of the Lenders due to its status as
         Issuing Bank, its status as such will be specifically referenced.

                  "LENDING OFFICE" means, as to any Lender, the office or
         offices of such Lender specified as its "Lending Office" or "Domestic
         Lending Office" or "Offshore Lending Office", as the case may be, on
         SCHEDULE 11.02, or such other office or offices as such Lender may from
         time to time notify the Company and the Agent.

                                      -13-
<PAGE>   20

                  "L/C ADVANCE" means each Lender's participation in any L/C
         Borrowing in accordance with its Pro Rata Share.

                  "L/C AMENDMENT APPLICATION" means an application form for
         amendment of outstanding standby or commercial documentary letters of
         credit as shall at any time be in use at the Issuing Bank, as the
         Issuing Bank shall request.

                  "L/C APPLICATION" means an application form for issuances of
         standby or commercial documentary letters of credit as shall at any
         time be in use at the Issuing Bank, as the Issuing Bank shall request.

                  "L/C BORROWING" means an extension of credit resulting from a
         drawing under any Letter of Credit which shall not have been reimbursed
         on the date when made nor converted into a Borrowing of Revolving Loans
         under SECTION 3.03(c).

                  "L/C COMMITMENT" means the commitment of the Issuing Bank to
         Issue, and the commitment of the Lenders severally to participate in,
         Letters of Credit from time to time Issued or outstanding under Article
         III, in an aggregate amount not to exceed on any date the amount of
         $5,000,000, as the same shall be reduced as a result of a reduction in
         the L/C Commitment pursuant to SECTION 2.06; PROVIDED that the L/C
         Commitment is a part of the combined Commitments, rather than a
         separate, independent commitment.

                  "L/C OBLIGATIONS" means at any time the sum of (a) the
         aggregate undrawn amount of all Letters of Credit then outstanding,
         plus (b) the amount of all unreimbursed drawings under all Letters of
         Credit, including all outstanding L/C Borrowings.

                  "L/C-RELATED DOCUMENTS" means the Letters of Credit, the L/C
         Applications, the L/C Amendment Applications and any other document
         relating to any Letter of Credit, including any of the Issuing Bank's
         standard form documents for letter of credit issuances.

                  "LENDING OFFICE" means, as to any Lender, the office or
         offices of such Lender specified as its "Lending Office" or "Domestic
         Lending Office" or "Offshore Lending Office", as the case may be, on
         SCHEDULE 11.02, or such other office or offices as such Lender may from
         time to time notify the Company and the Agent.

                  "LETTER OF CREDIT" means any letter of credit (whether
         Financial Letters of Credit or Non-Financial Letters of Credit) that is
         Issued by the Issuing Bank pursuant to ARTICLE III.

                  "LEVEL" means, and includes, Level I, Level II, Level III,
         Level IV, whichever is in effect at the relevant time.

                  "LEVEL I" shall exist at any time the Leverage Ratio is equal
         to or greater than 2.00:1.0.

                                      -14-
<PAGE>   21


                  "LEVEL II" shall exist at any time the Leverage Ratio is
         greater than or equal to 1.50:1.0 but less than 2.00:1.0.

                  "LEVEL III" shall exist at any time the Leverage Ratio is
         greater than or equal to 1.00:1.0 but less than 1.50:1.0.

                  "LEVEL IV" shall exist at any time the Leverage Ratio is less
         than 1.00:1.0.

                  "LEVERAGE RATIO" means, with respect to any period, the ratio
         of total consolidated Indebtedness as of the end of that period to
         EBITDA for that period.

                  "LICENSE" means any license, certificate or authority, permit
         or other authorization which is required to be obtained from any
         Governmental Authority in connection with the operation, ownership or
         transaction of insurance business by an Insurance Subsidiary.

                  "LIEN" means any security interest, mortgage, deed of trust,
         pledge, hypothecation, assignment, charge or deposit arrangement,
         encumbrance, lien (statutory or other) or preferential arrangement of
         any kind or nature whatsoever in respect of any property (including
         those created by, arising under or evidenced by any conditional sale or
         other title retention agreement, the interest of a lessor under a
         capital lease, any financing lease having substantially the same
         economic effect as any of the foregoing, or the filing of any financing
         statement naming the owner of the asset to which such lien relates as
         debtor, under the Uniform Commercial Code or any comparable law) and
         any contingent or other agreement to provide any of the foregoing, but
         not including the interest of a lessor under an operating lease.

                  "LOAN" means an extension of credit by a Lender to the Company
         under Article II or Article III in the form of a Revolving Loan, Swing
         Line Loan or L/C Borrowing.

                  "LOAN DOCUMENTS" means this Agreement, any Notes, the Fee
         Letters, the L/C Related Documents, the Collateral Documents and all
         other documents delivered to the Agent or any Lender in connection
         herewith.

                  "MAJORITY LENDERS" means (a) at any time two Lenders are party
         to this Agreement, both Lenders, and (b) at any other time, prior to
         the termination of the Commitment, Lenders holding at least 51% of the
         then aggregate Commitments or, if the Commitments have been terminated,
         Lenders holding at least 51% of the then unpaid principal amount of
         Loans and L/C Obligations.

                  "MARGIN STOCK" means "margin stock" as such term is defined in
         Regulation G, T, U or X of the FRB.

                  "MATERIAL ADVERSE EFFECT" means (a) a material adverse change
         in, or a material adverse effect upon, the operations, business,
         properties, condition (financial or otherwise) or prospects of the
         Company and its Subsidiaries taken as a whole or as to the


                                      -15-
<PAGE>   22

         Insurance Subsidiaries and their Subsidiaries taken as a whole; (b) a
         material impairment of the ability of the Company or any Guarantor to
         perform under any Loan Document and to avoid any Event of Default; or
         (c) a material adverse effect upon the legality, validity, binding
         effect or enforceability against the Company or any Guarantor of any
         Loan Document.

                  "MULTIEMPLOYER PLAN" means a "multiemployer plan", within the
         meaning of Section 4001(a)(3) of ERISA, to which the Company or any
         ERISA Affiliate makes, is making, or is obligated to make contributions
         or, during the preceding three calendar years, has made, or been
         obligated to make, contributions.

                  "NAIC" means the National Association of Insurance
         Commissioners or any successor thereto, or in lieu thereof, any other
         association, agency or other organization performing advisory,
         coordination or other like functions among insurance departments,
         insurance commissioners and similar Governmental Authorities of the
         various states of the United States toward the promotion of uniformity
         in the practices of such Governmental Authorities.

                  "NET INCOME" shall mean for any period, the net income (or
         loss) of the Company and its Subsidiaries on a consolidated basis for
         such period taken as a single accounting period determined in
         conformity with GAAP; provided, that there shall be excluded (i) the
         income (or loss) of any entity accrued prior to the date it becomes a
         Subsidiary (or such other date as provided in the relevant acquisition
         agreement) of the Company or is merged into or consolidated with the
         Company or any Subsidiary or on which its assets are acquired by the
         Company or any Subsidiary of the Company, (ii) research and development
         write-offs relating to an Acquisition permitted by SECTION 8.04(d) to
         the extent and in the amount approved by the Agent, and (iii) the
         income of any Subsidiary of the Company (including, without limitation,
         any Insurance Subsidiary) to the extent that the declaration or payment
         of dividends or similar distributions by that Subsidiary of that income
         is not at the time permitted by operation of the terms of, or without
         any third-party consent required by, its charter or any agreement,
         instrument, judgment, decree, order, statute, rule or governmental
         regulation applicable to that Subsidiary.

                  "NET WORTH" means shareholders' equity as determined in
         accordance with GAAP.

                  "NON-FINANCIAL LETTERS OF CREDIT" means Letters of Credit
         which are not Financial Letters of Credit.

                  "NOTE" means a promissory note executed by the Company in
         favor of a Lender pursuant to Section 2.02(b), in substantially the
         form of EXHIBIT F-1, with respect to Revolving Loans, and EXHIBIT F-2,
         with respect to the Swing Line Loan.

                  "NOTICE OF BORROWING" means a notice in substantially the form
         of EXHIBIT A.

                                      -16-
<PAGE>   23

                  "NOTICE OF CONVERSION/CONTINUATION" means a notice in
         substantially the form of EXHIBIT B.

                  "OBLIGATIONS" means all advances, debts, liabilities,
         obligations, covenants and duties arising under any Loan Document owing
         by the Company to any Lender, the Agent, the Collateral Agent, or any
         Indemnified Person, whether direct or indirect (including those
         acquired by assignment), absolute or contingent, due or to become due,
         now existing or hereafter arising.

                  "OFFSHORE RATE" means, for any Interest Period, with respect
         to Offshore Rate Loans comprising part of the same Borrowing, the rate
         of interest per annum (rounded upward to the next 1/16th of 1%)
         determined by the Agent as follows:

         Offshore Rate =          IBOR
                        ------------------------------
                             1.00 - Eurodollar Reserve Percentage

         Where,

                  "EURODOLLAR RESERVE PERCENTAGE" means for any day for any
                  Interest Period the maximum reserve percentage (expressed as a
                  decimal, rounded upward to the next 1/100th of 1%) in effect
                  on such day (whether or not applicable to any Lender) under
                  regulations issued from time to time by the FRB for
                  determining the maximum reserve requirement (including any
                  emergency, supplemental or other marginal reserve requirement)
                  with respect to Eurocurrency funding (currently referred to as
                  "Eurocurrency liabilities"); and

                           "IBOR" means the rate of interest per annum
                  determined by the Agent as the rate at which dollar deposits
                  in the approximate amount of B of A's Offshore Rate Loan for
                  such Interest Period would be offered by B of A's Grand Cayman
                  Branch, Grand Cayman B.W.I. (or such other office as may be
                  designated for such purpose by B of A), to major banks in the
                  offshore dollar interbank market at their request at
                  approximately 10:00 a.m. (Chicago time) two Business Days
                  prior to the commencement of such Interest Period.

                  The Offshore Rate shall be adjusted automatically as to all
         Offshore Rate Loans then outstanding as of the effective date of any
         change in the Eurodollar Reserve Percentage.

                  "OFFSHORE RATE LOAN" means a Loan that bears interest based on
         the Offshore Rate.

                  "ORGANIZATION DOCUMENTS" means, for any corporation, the
         certificate or articles of incorporation, the bylaws, any certificate
         of determination or instrument relating to the rights of preferred
         shareholders of such corporation, any shareholder rights agreement,




                                      -17-
<PAGE>   24

         and all applicable resolutions of the board of directors (or any
         committee thereof) of such corporation.

                  "OTHER TAXES" means any present or future stamp, court or
         documentary taxes or any other excise or property taxes, charges or
         similar levies which arise from any payment made hereunder or from the
         execution, delivery, performance, or enforcement of, or otherwise with
         respect to, this Agreement or any other Loan Documents.

                  "PARTICIPANT" has the meaning specified in SECTION 11.08(d).

                  "PBGC" means the Pension Benefit Guaranty Corporation, or any
         Governmental Authority succeeding to any of its principal functions
         under ERISA.

                  "PENSION PLAN" means a pension plan (as defined in Section
         3(2) of ERISA) subject to Title IV of ERISA which the Company sponsors,
         maintains, or to which it makes, is making, or is obligated to make
         contributions, or in the case of a multiple employer plan (as described
         in Section 4064(a) of ERISA) has made contributions at any time during
         the immediately preceding five (5) plan years.

                  "PERMITTED ACQUISITION THRESHOLD" means either (a) the total
         consideration to be paid by the Company or any of its Subsidiaries in
         connection with an Acquisition (as determined by the Company) is equal
         to or in excess of $50,000,000 or (b) the total cash consideration to
         be paid by the Company or any of its Subsidiaries in connection with an
         Acquisition is equal to or in excess of $25,000,000.

                  "PERMITTED LIENS" has the meaning specified in SECTION 8.01.

                  "PERMITTED SELLER DEBT" has the meaning specified in SECTION
         8.05(g).

                  "PERMITTED SWAP OBLIGATIONS" means all obligations (contingent
         or otherwise) of the Company or any Subsidiary existing or arising
         under Swap Contracts, provided that each of the following criteria is
         satisfied: (a) such obligations are (or were) entered into by such
         Person in the ordinary course of business for the purpose of directly
         mitigating risks associated with liabilities, commitments or assets
         held or reasonably anticipated by such Person, or changes in the value
         of securities issued by such Person in conjunction with a securities
         repurchase program not otherwise prohibited hereunder, and not for
         purposes of speculation or taking a "market view;" (b) such Swap
         Contracts do not contain (i) any provision ("walk-away" provision)
         exonerating the non-defaulting party from its obligation to make
         payments on outstanding transactions to the defaulting party, or (ii)
         any provision creating or permitting the declaration of an event of
         default, termination event or similar event upon the occurrence of an
         Event of Default hereunder (other than an Event of Default under
         SECTION 9.01(a)).

                                      -18-
<PAGE>   25

                  "PERSON" means an individual, partnership, corporation,
         limited liability company, business trust, joint stock company, trust,
         unincorporated association, joint venture or Governmental Authority.

                  "PLAN" means an employee benefit plan (as defined in Section
         3(3) of ERISA) which the Company sponsors or maintains or to which the
         Company makes, is making, or is obligated to make contributions and
         includes any Pension Plan.

                  "PLEDGE AGREEMENTS" means, collectively, those certain Amended
         and Restated Pledge Agreements, each dated as of October 3, 1997, as
         amended and restated as of August 10, 1998 and as amended and restated
         as of August 24, 1999, duly executed and delivered by each of the
         Company and the Guarantors pledging the stock of its Subsidiaries
         (other than Excluded Subsidiaries) to the Collateral Agent, for the
         benefit of itself and the Lenders, as the same may be amended,
         supplemented or otherwise modified from time to time.

                  "PLEDGED COLLATERAL" has the meaning specified in the relevant
         Pledge Agreement.

                  "PROPERTY" means any interest in any kind of property or
         asset, whether real, personal or mixed, and whether tangible or
         intangible.

                  "PRO RATA SHARE" means, as to any Lender at any time, the
         percentage equivalent (expressed as a decimal, rounded to the ninth
         decimal place) at such time of such Lender's Revolving Loan Commitment
         divided by the combined Revolving Loan Commitments of all Lenders.

                  "QUARTERLY STATEMENT" means the quarterly statutory financial
         statement of any Insurance Subsidiary required to be filed with the
         insurance commissioner (or similar authority) of its jurisdiction of
         incorporation or, if no specific form is so required, in the form of
         financial statements permitted by such insurance commissioner (or such
         similar authority) to be used for filing quarterly statutory financial
         statements and shall contain the type of financial information
         permitted by such insurance commissioner (or such similar authority) to
         be disclosed therein, together with all exhibits or schedules filed
         therewith.

                  "REPORTABLE EVENT" means, any of the events set forth in
         Section 4043(c) of ERISA or the regulations thereunder, other than any
         such event for which the 30-day notice requirement under ERISA has been
         waived in regulations issued by the PBGC.

                  "REQUIREMENT OF LAW" means, as to any Person, any law
         (statutory or common), treaty, rule or regulation or determination of
         an arbitrator or of a Governmental Authority not subject to a stay
         order issued by a court of competent jurisdiction, in each case
         applicable to or binding upon the Person or any of its property or to
         which the Person or any of its property is subject.

                                      -19-
<PAGE>   26

                  "RESPONSIBLE OFFICER" means the chief executive officer, chief
         operating officer, the president, or the chief financial officer of the
         Company, or any other officer having substantially the same authority
         and responsibility as the chief financial officer; or, with respect to
         compliance with financial covenants, the chief financial officer, vice
         president-finance or the treasurer of the Company, or any other officer
         having substantially the same authority and responsibility.

                  "REVOLVING LOAN" has the meaning specified in SECTION 2.01.

                  "REVOLVING LOAN COMMITMENT", as to each Lender, has the
         meaning specified in SECTION 2.01.

                  "REVOLVING TERMINATION DATE" means the earlier to occur of:

                           (a)      August 24, 2004; and

                           (b) the date on which the Revolving Loan Commitments
                  terminate in accordance with the provisions of this Agreement.

                  "SAP" means, with respect to any Insurance Subsidiary, the
         statutory accounting practices prescribed or permitted by the insurance
         commissioner (or other similar authority) in the jurisdiction of such
         Person for the preparation of annual statements and other financial
         reports by insurance companies of the same type as such Person in
         effect from time to time; PROVIDED, HOWEVER, that for purposes of all
         computations required to be made with respect to compliance by the
         Company with SECTIONS 8.18, such term shall mean statutory accounting
         practices as in effect on the date of this Agreement, applied in a
         manner consistent with those used in preparing the financial statements
         referred to in SECTION 6.11(z).

                  "SEC" means the Securities and Exchange Commission, or any
         Governmental Authority succeeding to any of its principal functions.

                  "SOLVENT" means, when used with respect to a Person, that (a)
         the fair saleable value of the assets of such Person is in excess of
         the total amount of the present value of its liabilities (including for
         purposes of this definition all liabilities (including loss reserves as
         determined by such Person), whether or not reflected on a balance sheet
         prepared in accordance with GAAP and whether direct or indirect, fixed
         or contingent, secured or unsecured, disputed or undisputed), (b) such
         Person is able to pay its debts or obligations in the ordinary course
         as they mature and (c) such Person does not have unreasonably small
         capital to carry out its business as conducted and as proposed to be
         conducted. "Solvency" shall have a correlative meaning.

                  "SUBSIDIARY" of a Person means any corporation , association,
         partnership, limited liability company, joint venture or other business
         entity of which more than 50% of the voting stock, membership interests
         or other equity interests (in the case of Persons other


                                      -20-
<PAGE>   27

         than corporations), is owned or controlled directly or indirectly by
         the Person, or one or more of the Subsidiaries of the Person, or a
         combination thereof. Unless the context otherwise clearly requires,
         references herein to a "Subsidiary" refer to a Subsidiary of the
         Company.

                  "SURETY INSTRUMENTS" means all letters of credit (including
         standby and documentary), banker's acceptances, bank guaranties,
         shipside bonds, surety bonds and similar instruments.

                  "SWAP CONTRACT" means any agreement, whether or not in
         writing, relating to any transaction that is a rate swap, basis swap,
         forward rate transaction, commodity swap, commodity option, equity or
         equity index swap or option, bond, note or bill option, interest rate
         option, forward foreign exchange transaction, cap, collar or floor
         transaction, currency swap, cross-currency rate swap, swaption,
         currency option or any other, similar transaction (including any option
         to enter into any of the foregoing) or any combination of the
         foregoing, and, unless the context otherwise clearly requires, any
         master agreement relating to or governing any or all of the foregoing.

                  "SWAP TERMINATION VALUE" means, in respect of any one or more
         Swap Contracts, after taking into account the effect of any legally
         enforceable netting agreement relating to such Swap Contracts, (a) for
         any date on or after the date such Swap Contracts have been closed out
         and termination value(s) determined in accordance therewith, such
         termination value(s), and (b) for any date prior to the date referenced
         in clause (a) the amount(s) determined as the mark-to-market value(s)
         for such Swap Contracts, as determined by the Company based upon one or
         more mid-market or other readily available quotations provided by any
         recognized dealer in such Swap Contracts (which may include any
         Lender).

                  "SWING LINE LOAN COMMITMENT" has the meaning specified in
         SECTION 2.01.

                  "SWING LINE BANK" means BofA, in its capacity as provider of
         the Swing Line Loans.

                  "SWING LINE LOAN" has the meaning specified in SECTION 2.01.

                  "SWING LINE TERMINATION DATE" means the earlier to occur of:

                           (a)      August 17, 2004; and

                           (b)      the Revolving Termination Date.

                  "SWING LINE RATE" means the Base Rate.

                  "TAXES" means any and all present or future taxes, levies,
         assessments, imposts, duties, deductions, fees, withholdings or similar
         charges, and all liabilities with respect thereto, excluding, in the
         case of each Lender and the Agent, respectively, taxes imposed


                                      -21-
<PAGE>   28

         on or measured by its net income by the jurisdiction (or any political
         subdivision thereof) under the laws of which such Lender or the Agent,
         as the case may be, is organized or maintains a lending office.

                  "TYPE" means, with respect to any Borrowing, its nature as a
         Base Rate Loan or an Offshore Rate Loan.

                  "UNFUNDED PENSION LIABILITY" means the excess of a Plan's
         benefit liabilities under Section 4001(a)(16) of ERISA, over the
         current value of that Plan's assets, determined in accordance with the
         assumptions used for funding the Pension Plan pursuant to Section 412
         of the Code for the applicable plan year.

                  "UNITED STATES" and "U.S." each means the United States of
         America.

                  "WHOLLY-OWNED SUBSIDIARY" means any corporation, association,
         partnership, limited liability company, joint venture or other business
         entity in which (other than directors' or other qualifying shares
         required by law) 100% of the equity interests of each class having
         ordinary voting power, and 100% of the equity interests of every other
         class, in each case, at the time as of which any determination is being
         made, is owned, beneficially and of record, by the Company, or by one
         or more of the other Wholly-Owned Subsidiaries, or both.

         1.02  OTHER INTERPRETIVE PROVISIONS. (a) The meanings of defined terms
are equally applicable to the singular and plural forms of the defined terms.

                  (b) The words "hereof", "herein", "hereunder" and similar
words refer to this Agreement as a whole and not to any particular provision of
this Agreement; and Section, Schedule and Exhibit references are to this
Agreement unless otherwise specified.

                  (c) (i) The term "documents" includes any and all instruments,
         documents, agreements, certificates, indentures, notices and other
         writings, however evidenced.

                           (ii) The term "including" is not limiting and means
         "including without limitation."

                           (iii) In the computation of periods of time from a
         specified date to a later specified date, the word "from" means "from
         and including"; the words "to" and "until" each mean "to but
         excluding", and the word "through" means "to and including."

                  (d) Unless otherwise expressly provided herein, (i) references
to agreements (including this Agreement) and other contractual instruments shall
be deemed to include all subsequent amendments and other modifications thereto,
and (ii) references to any statute or regulation are to be construed as
including all statutory and regulatory provisions consolidating, amending,
replacing, supplementing or interpreting the statute or regulation.

                                      -22-
<PAGE>   29

                  (e) The captions and headings of this Agreement are for
convenience of reference only and shall not affect the interpretation of this
Agreement.

                  (f) This Agreement and other Loan Documents may use several
different limitations, tests or measurements to regulate the same or similar
matters. All such limitations, tests and measurements are cumulative and shall
each be performed in accordance with their terms.

                  (g) This Agreement and the other Loan Documents are the result
of negotiations among and have been reviewed by counsel to the Agent, the
Company and the other parties, and are the products of all parties. Accordingly,
they shall not be construed against the Lenders or the Agent merely because of
the Agent's or Lenders' involvement in their preparation.

         1.03 ACCOUNTING PRINCIPLES. (a) Unless the context otherwise clearly
requires, all accounting terms not expressly defined herein shall be construed,
and all financial computations required under this Agreement shall be made, in
accordance with GAAP and SAP, as the case may be, consistently applied.

                  (b) References herein to "fiscal year" and "fiscal quarter"
refer to such fiscal periods of the Company.

                                   ARTICLE II

                                   THE CREDITS
                                   -----------

         2.01  AMOUNTS AND TERMS OF COMMITMENTS. (a) Each Lender severally
agrees, on the terms and conditions set forth herein, to make loans to the
Company (each such loan, a "REVOLVING LOAN") from time to time on any Business
Day during the period from the Closing Date to the Revolving Termination Date,
in an aggregate amount not to exceed at any time outstanding the amount set
forth on SCHEDULE 2.01 (such amount, as the same may be reduced under SECTION
2.05 or as a result of one or more assignments under SECTION 10.08, the Lender's
"REVOLVING LOAN COMMITMENT"); PROVIDED, HOWEVER, that, after giving effect to
any Borrowing of Revolving Loans (exclusive of Revolving Loans which are repaid
with the proceeds of, and simultaneously with the incurrence of, the respective
incurrence of Revolving Loans), the Effective Amount of all outstanding
Revolving Loans, Swing Line Loans and L/C Obligations, shall not at any time
exceed the combined Revolving Loan Commitments; AND PROVIDED FURTHER, that the
Effective Amount of the Revolving Loans of any Lender plus the participation of
such Lender in the Effective Amount of all Swing Loan Loans and L/C Obligations
shall not at any time exceed such Lender's Revolving Loan Commitment. Within the
limits of each Lender's Revolving Loan Commitment, and subject to the other
terms and conditions hereof, the Company may borrow under this SECTION 2.01(a),
prepay under SECTION 2.06 and reborrow under this SECTION 2.01(a).

                                      -23-
<PAGE>   30

                  (b) Subject to the terms and conditions hereof, the Swing Line
Bank agrees to make loans to the Company (each such loan, a "SWING LINE LOAN")
from time to time on any Business Day during the period from the Closing Date to
the Swing Line Termination Date in an aggregate principal amount at any one time
outstanding not to exceed $10,000,000 (the "SWING LINE LOAN COMMITMENT");
PROVIDED, after giving effect to any Borrowing of Swing Line Loans, the
Effective Amount of all outstanding Swing Line Loans shall not at any time
exceed the Swing Line Loan Commitment; AND PROVIDED FURTHER, that the Effective
Amount of all outstanding Revolving Loans, Swing Line Loans and L/C Obligations
shall not at any time exceed the combined Revolving Loan Commitments. Prior to
the Swing Line Termination Date, the Company may use the Swing Line Loan
Commitment by borrowing, prepaying the Swing Line Loans in whole or in part, and
reborrowing, all in accordance with the terms and conditions hereof. All Swing
Line Loans shall bear interest at the Swing Line Rate and shall not be entitled
to be converted into Loans that bear interest at any other rate.

         2.02  LOAN ACCOUNTS.

                  (a) The Loans made by each Lender and the Letters of Credit
Issued by the Issuing Bank shall be evidenced by one or more accounts or records
maintained by such Lender or Issuing Bank, as the case may be, in the ordinary
course of business. The accounts or records maintained by the Agent, the Issuing
Bank and each Lender shall be prima facie evidence of the amount of the Loans
made by the Lenders to the Company, and the Letters of Credit issued for the
account of the Company, and the interest and payments thereon. Any failure so to
record or any error in doing so shall not, however, limit or otherwise affect
the obligation of the Company hereunder to pay any amount owing with respect to
the Loans or any Letter of Credit.

                  (b) Upon the request of any Lender made through the Agent, the
Loans made by such Lender may be evidenced by one or more Notes, instead of or
in addition to loan accounts. Each such Lender shall record on the schedules
annexed to its Note(s) the date, amount and maturity of each Loan made by it and
the amount of each payment of principal made by the Company with respect
thereto. Each such Lender is irrevocably authorized by the Company to make such
recordations on its Note(s) and each Lender's record shall be deemed prima facie
correct; PROVIDED, HOWEVER, that the failure of a Lender to make, or an error in
making, a notation thereon with respect to any Loan shall not limit or otherwise
affect the obligations of the Company hereunder or under any such Note to such
Lender.

         2.03  Procedure for Borrowing.

                  (a) REVOLVING LOANS. (i) Each Borrowing (other than a L/C
Borrowing or a Borrowing of Swing Line Loans) shall be made upon the Company's
irrevocable written notice delivered to the Agent in the form of a Notice of
Borrowing (which notice must be received by the Agent prior to 10:00 a.m.
(Chicago time) (x) two Business Days prior to the requested Borrowing Date, in
the case of Offshore Rate Loans and (y) on the date of the requested Borrowing
Date, in the case of Base Rate Loans, specifying:

                                      -24-
<PAGE>   31

                           (1) the amount of the Borrowing, which shall be in an
                  aggregate minimum amount of $500,000, or any multiple of
                  $100,000 in excess thereof, in the case of Base Rate Loans,
                  and $1,000,000, or any multiple of $500,000 in excess thereof,
                  in the case of Offshore Rate Loans;

                           (2) the requested Borrowing Date, which shall be a
                  Business Day;

                           (3) the Type of Loans comprising the Borrowing; and

                           (4) the duration of the Interest Period applicable to
                  such Offshore Rate Loans included in such notice. If the
                  Notice of Borrowing fails to specify the duration of the
                  Interest Period for any Borrowing comprised of Offshore Rate
                  Loans, such Interest Period shall be one month;

PROVIDED, HOWEVER, that with respect to the Borrowing to be made on the Closing
Date, the Notice of Borrowing shall be delivered to the Agent not later than
10:00 a.m. (Chicago time) on the Closing Date and such Borrowing will consist of
Base Rate Loans only.

                  (ii) The Agent will promptly notify each Lender of its receipt
of any Notice of Borrowing and of the amount of such Lender's Pro Rata Share of
that Borrowing.

                  (iii) Each Lender will make the amount of its Pro Rata Share
of each Borrowing available to the Agent for the account of the Company at the
Agent's Payment Office by 2:00 p.m. (Chicago time) on the Borrowing Date
requested by the Company in funds immediately available to the Agent. The
proceeds of all such Loans will then be made available to the Company by the
Agent at such office by crediting the account of the Company on the books of B
of A with the aggregate of the amounts made available to the Agent by the
Lenders and in like funds as received by the Agent.

                  (iv) After giving effect to any Borrowing, unless the Agent
shall otherwise consent, there may not be more than seven different Interest
Periods in effect.

                  (b) SWING LINE LOANS. (i) The Company may borrow under the
Swing Line Loan Commitment on any Business Day until the Swing Line Termination
Date; PROVIDED that the Company shall give the Agent irrevocable notice (which
notice must be received by the Agent prior to 12:00 noon (Chicago time)) and the
Agent shall promptly deliver to the Company and the Swing Line Bank a
confirmation of such notice specifying the amount of the requested Swing Line
Loan, which shall be in a minimum amount of $100,000 or a whole multiple of
$50,000 in excess thereof. The proceeds of the Swing Line Loan will be made
available by the Swing Line Bank to the Company in immediately available funds
at the office of the Swing Line Bank by 2:00 p.m. (Chicago time) on the date of
such notice. The Company may at any time and from time to time, prepay the Swing
Line Loans, in whole or in part, without premium or penalty, by notifying the
Agent prior to 12:00 noon (Chicago time) on any Business Day of the date and
amount of prepayment. If any such notice is given, the amount specified in such
notice




                                      -25-
<PAGE>   32

shall be due and payable on the date specified therein. Partial prepayments
shall be in an aggregate principal amount of $100,000 or a whole multiple of
$50,000 in excess thereof.

                  (ii) The Agent, acting upon the request of the Swing Line
Bank, at any time in its sole and absolute discretion, may on behalf of the
Company (which hereby irrevocably directs the Agent to so act on its behalf)
notify each Lender (including the Swing Line Bank) to make a Revolving Loan to
the Company in a principal amount equal to such Lender's Pro Rata Share of the
amount of such Swing Line Loan, unless any Lender or Lenders shall be obligated,
pursuant to SECTION 2.01(a), to make funds available to the Agent on the date
such notice is given in an aggregate amount equal to or in excess of such Swing
Line Loan, in which case such funds shall be applied by the Agent first to repay
such Swing Line Loan and any remaining funds shall be made available to the
Borrower in accordance with SECTION 2.01(a); PROVIDED, HOWEVER, that such notice
shall be deemed to have automatically been given upon the occurrence of an Event
of Default under SECTION 9.01(f) or (g). Upon notice from the Agent, each Lender
(other than the Swing Line Bank) will immediately transfer to the Agent, for
transfer to the Swing Line Bank, in immediately available funds, an amount equal
to such Lender's Pro Rata Share of the amount of such Swing Line Loan so repaid.
Each Lender's obligation to transfer the amount of such Revolving Loan to the
Agent shall be absolute and unconditional and shall not be affected by any
circumstance, including, without limitation, (i) any set-off, counterclaim,
recoupment, defense or other right which such Bank or any other Person may have
against the Swing Line Bank, (ii) the occurrence or continuance of a Default or
an Event of Default or the termination of the Revolving Loan Commitment, (iii)
any adverse change in the condition (financial or otherwise) of the Company or
any other Person, (iv) any breach of this Agreement by the Company or any other
Person or (v) any other circumstance, happening or event whatsoever, whether or
not similar to any of the foregoing.

                  (iii) Notwithstanding anything herein to the contrary, the
Swing Line Bank (i) shall not be obligated to make any Swing Line Loan if the
conditions set forth in ARTICLE V have not been satisfied and (ii) shall not
make any requested Swing Line Loan if, prior to 1:00 p.m. (Chicago time) on the
date of such requested Swing Line Loan, it has received a written notice from
the Agent or any Lender directing it not to make further Swing Line Loans
because one or more of the conditions specified in ARTICLE V are not then
satisfied.

                  (iv) If prior to the making of a Loan required to be made by
SECTION 2.03(b)(ii) an Event of Default described in SECTION 9.01(f) OR 9.01(g)
shall have occurred and be continuing with respect to the Company, each Lender
will, on the date such Loan was to have been made pursuant to the notice
described in SECTION 2.03(b)(ii), purchase an undivided participating interest
in the outstanding Swing Line Loans in an amount equal to its Pro Rata Share of
the aggregate principal amount of Swing Line Loans then outstanding. Each Lender
will immediately transfer to the Agent for the benefit of the Swing Line Bank,
in immediately available funds, the amount of its participation.

                  (v) Whenever, at any time after a Lender has purchased a
participating interest in a Swing Line Loan, the Swing Line Bank receives any
payment on account thereof, the Swing Line Bank will distribute to the Agent for
delivery to each Lender its participating




                                      -26-
<PAGE>   33

interest in such amount (appropriately adjusted, in the case of interest
payments, to reflect the period of time during which such Lender's participating
interest was outstanding and funded); PROVIDED, HOWEVER, that in the event that
such payment received by the Swing Line Bank is required to be returned, such
Lender will return to the Agent for delivery to the Swing Line Bank any portion
thereof previously distributed by the Swing Line Bank to it.

                  (vi) Each Bank's obligation to make the Loans referred to in
SECTION 2.03(b)(ii) and to purchase participating interests pursuant to SECTION
2.03(B)(IV) shall be absolute and unconditional and shall not be affected by any
circumstance, including, without limitation, (i) any set-off, counterclaim,
recoupment, defense or other right which such Bank or the Company may have
against the Swing Line Bank, the Company or any other Person for any reason
whatsoever, (ii) the occurrence or continuance of a Default or an Event of
Default, (iii) any adverse change in the condition (financial or otherwise) of
the Company, (iv) any breach of this Agreement or any other Loan Document by the
Company, any Subsidiary or any other Lender, or (v) any other circumstance,
happening or event whatsoever, whether or not similar to any of the foregoing.

         2.04  Conversion and Continuation Elections.

                  (a) The Company may, upon irrevocable written notice to the
Agent in accordance with SECTION 2.06(b):

                           (i) elect, as of any Business Day, in the case of
         Base Rate Loans (other than Swing Line Loans), or as of the last day of
         the applicable Interest Period, in the case of Offshore Rate Loans, to
         convert any such Loans (or any part thereof in an aggregate minimum
         amount of $500,000, or any multiple of $100,000 in excess thereof, in
         the case of Base Rate Loans, and $1,000,000, or any multiple of
         $500,000 in excess thereof, in the case of Offshore Rate Loans) into
         Loans of any other Type; or

                           (ii) elect as of the last day of the applicable
         Interest Period, to continue any Loans having Interest Periods expiring
         on such day (or any part thereof in an amount not less than $1,000,000,
         or that is in an integral multiple of $500,000 in excess thereof);

PROVIDED, that if at any time the aggregate amount of Offshore Rate Loans in
respect of any Borrowing is reduced, by payment, prepayment, or conversion of
part thereof to be less than $1,000,000, such Offshore Rate Loans shall
automatically convert into Base Rate Loans, and on and after such date the right
of the Company to continue such Loans as, and convert such Loans into, Offshore
Rate Loans shall terminate.

                  (b) The Company shall deliver a Notice of
Conversion/Continuation to be received by the Agent not later than 10:00 a.m.
(Chicago time) at least (i) two Business Days in advance of the Conversion/
Continuation Date, if the Loans are to be converted into or continued as
Offshore Rate Loans and (ii) on the date of the Conversion/Continuation Date, if
the Loans are to be converted into Base Rate Loans, specifying:

                                      -27-
<PAGE>   34

                           (i)   the proposed Conversion/Continuation Date;

                           (ii) the aggregate amount of Loans to be converted or
                  continued;

                           (iii) the Type of Loans resulting from the proposed
                  conversion or continuation; and

                           (iv) other than in the case of conversions into Base
                  Rate Loans, the duration of the requested Interest Period.

                  (c) If upon the expiration of any Interest Period applicable
to Offshore Rate Loans, the Company has failed to select a new Interest Period
to be applicable to such Offshore Rate Loans by the time specified in SECTION
2.04(b), or if any Default or Event of Default then exists, the Company shall be
deemed to have elected to convert such Offshore Rate Loans into an Offshore Rate
Loan with an Interest Period of one month effective as of the expiration date of
such Interest Period.

                  (d) The Agent will promptly notify each Lender of its receipt
of a Notice of Conversion/Continuation, or, if no timely notice is provided by
the Company, the Agent will promptly notify each Lender of the details of any
automatic conversion. All conversions and continuations shall be made ratably
according to the respective outstanding principal amounts of the Loans, with
respect to which the notice was given, held by each Lender.

                  (e) Unless the Majority Lenders otherwise consent, during the
existence of a Default or Event of Default, the Company may not elect to have a
Loan converted into or continued as an Offshore Rate Loan.

                  (f) After giving effect to any conversion or continuation of
Offshore Rate Loans, unless the Agent shall otherwise consent, there may not be
more than seven different Interest Periods in effect.

         2.05  VOLUNTARY TERMINATION OR REDUCTION OF COMMITMENTS. The Company
may, upon not less than three Business Days' prior notice to the Agent,
terminate the Commitments, or permanently reduce the Commitments by an aggregate
minimum amount of $1,000,000 or any multiple of $1,000,000 in excess thereof;
UNLESS, after giving effect thereto and to any prepayments of Revolving Loans
made on the effective date thereof, (a) the Effective Amount of all Revolving
Loans, Swing Line Loans and L/C Obligations would exceed the amount of the
combined Commitments then in effect, (b) the Effective Amount of all Swing Line
Loans then outstanding would exceed the Swing Line Loan Commitment or (c) the
Effective Amount of all L/C Obligations thus outstanding would exceed the Swing
Line Loan Commitment and the L/C Commitment. If and to the extent specified by
the Company in the notice to the Agent, some or all of the reduction in the
combined Commitments shall be applied to reduce the L/C Commitment. Once reduced
in accordance with this Section, the Commitments may not be increased. Any
reduction of the Commitments shall be applied to each Lender according to its
Pro Rata Share. All accrued commitment and letter of credit fees to, but not
including, the




                                      -28-
<PAGE>   35

effective date of any reduction or termination of the Commitments shall be paid
on the effective date of such reduction or termination.

         2.06  OPTIONAL PREPAYMENTS. Subject to SECTION 4.04, the Company may,
at any time or from time to time, upon irrevocable notice to the Agent by 10:00
a.m. Chicago time, prepay Loans ratably among the Lenders in whole or in part,
in minimum amounts of $500,000, or any multiple of $100,000 in excess thereof,
in the case of Base Rate Loans, and $500,000, or any multiple of $500,000 in
excess thereof, in the case of Offshore Rate Loans. Such notice of prepayment
shall specify the date and amount of such prepayment and the Type(s) of Loans
to be prepaid. The Agent will promptly notify each Lender of its receipt of any
such notice, and of such Lender's Pro Rata Share of such prepayment. If such
notice is given by the Company, the Company shall make such prepayment and the
payment amount specified in such notice shall be due and payable on the date
specified therein, together with accrued interest to each such date on the
amount prepaid and any amounts required pursuant to 4.04.

         2.07  MANDATORY PREPAYMENTS OF LOANS.

         (a)  If on any date the Effective Amount of L/C Obligations exceeds the
L/C Commitment, the Company shall Cash Collateralize on such date the
outstanding Letters of Credit in an amount equal to the excess of the maximum
amount then available to be drawn under the Letters of Credit over the Aggregate
L/C Commitment. Subject to SECTION 4.04, if on any date after giving effect to
any Cash Collateralization made on such date pursuant to the preceding sentence,
the Effective Amount of all Revolving Loans, Swing Line Loans and L/C
Obligations exceeds the combined Revolving Loan Commitments, the Company shall
immediately, and without notice or demand, prepay the outstanding principal
amount of the Revolving Loans, Swing Line Loans and L/C Advances by an amount
equal to the applicable excess.

         (b)  GENERAL. Any prepayments pursuant to this SECTION 2.07 shall be
applied first to any Base Rate Loans then outstanding and then to Offshore Rate
Loans with the shortest Interest Periods remaining. The Company shall pay,
together with each prepayment under this SECTION 2.07, accrued interest on the
amount prepaid and any amounts required pursuant to SECTION 3.04.

         2.08 REPAYMENT. (a) The Company shall repay to the Lenders on the
Revolving Termination Date the aggregate principal amount of Revolving Loans
outstanding on such date.

                (b) Swing Line Loans. The Company shall repay to the Swing Line
Bank on the Swing Line Termination Date the aggregate principal amount of Swing
Line Loans outstanding on such date.

         2.09  INTEREST.

                (a) Each Loan (other than Swing Line Loans) shall bear interest
on the outstanding principal amount thereof from the applicable Borrowing Date
at a rate per annum equal to either the Offshore Rate or the Base Rate, as the
case may be, PLUS the Applicable




                                      -29-
<PAGE>   36

Margin (and subject to the Company's right to convert to other Types of Loans
under SECTION 2.04). Swing Line Loans shall bear interest on the outstanding
principal amount thereof from the applicable Borrowing Date at a rate per annum
equal to the Swing Line Rate.

                (b) Interest on each Loan shall be paid in arrears on each
Interest Payment Date. Interest shall also be paid on the date of any prepayment
of Loans under SECTION 2.06 or 2.07 for the portion of the Loans so prepaid and
upon payment (including prepayment) in full thereof and, during the existence of
any Event of Default, interest shall be paid on demand of the Agent at the
request or with the consent of the Majority Lenders.

                (c) Notwithstanding SECTION 2.09(a), while any Event of Default
exists or after acceleration, the Company shall pay interest (after as well as
before entry of judgment thereon to the extent permitted by law) on the
principal amount of all outstanding Obligations, at a rate per annum which is
determined by adding 2% per annum to the Applicable Margin then in effect for
such Loans; and in the case of Obligations not subject to an Applicable Margin,
at a rate per annum equal to the Base Rate plus 2%; PROVIDED, HOWEVER, that, on
and after the expiration of any Interest Period applicable to any Offshore Rate
Loan outstanding on the date of occurrence of such Event of Default or
acceleration, the principal amount of such Loan shall, during the continuation
of such Event of Default or after acceleration, bear interest at a rate per
annum equal to the Base Rate plus 2%.

                (d) Anything herein to the contrary notwithstanding, the
obligations of the Company to any Lender hereunder shall be subject to the
limitation that payments of interest shall not be required for any period for
which interest is computed hereunder, to the extent (but only to the extent)
that contracting for or receiving such payment by such Lender would be contrary
to the provisions of any law applicable to such Lender limiting the highest rate
of interest that may be lawfully contracted for, charged or received by such
Lender, and in such event the Company shall pay such Lender interest at the
highest rate permitted by applicable law.

         2.10  FEES.

                  (a) AGENCY FEES. The Company shall pay the fees to the Agent
for the Agent's own account, as required by the letter agreement ("FEE LETTER")
between the Company and the Agent, dated June 10, 1999.

                  (b) COMMITMENT FEES. The Company shall pay to the Agent for
the account of each Lender a commitment fee ("Commitment Fee") on the average
daily unused portion of such Lender's Revolving Loan Commitment, computed on a
quarterly basis in arrears on the last Business Day of each calendar quarter
based upon the daily utilization for that quarter as calculated by the Agent, at
the Applicable Margin per annum. For purposes of calculating utilization under
this Section, the Revolving Loan Commitment shall be deemed used to the extent
of the Effective Amount of Revolving Loans then outstanding, plus the Effective
Amount of L/C Obligations then outstanding. Such commitment fee shall accrue
from the Closing Date to the Revolving Termination Date and shall be due and
payable quarterly in arrears on the last Business Day of each March, June,
September and December through the Revolving


                                      -30-
<PAGE>   37

Termination Date, with the final payment to be made on the Revolving Termination
Date; PROVIDED that, in connection with any reduction or termination of
Revolving Loan Commitment under SECTION 2.05, the accrued commitment fee
calculated for the period ending on such date shall also be paid on the date of
such reduction or termination, with the following quarterly payment being
calculated on the basis of the period from such reduction or termination date to
such quarterly payment date. The commitment fees provided in this Section shall
accrue at all times after the above-mentioned commencement date, including at
any time during which one or more conditions in Article V are not met.

         2.11  COMPUTATION OF FEES AND INTEREST.

                (a) All computations of interest for Base Rate Loans when the
Base Rate is determined by B of A's "reference rate" shall be made on the basis
of a year of 365 or 366 days, as the case may be, and actual days elapsed. All
other computations of fees and interest shall be made on the basis of a 360-day
year and actual days elapsed (which results in more interest being paid than if
computed on the basis of a 365-day year). Interest and fees shall accrue during
each period during which interest or such fees are computed from the first day
thereof to the last day thereof.

                (b) Each determination of an interest rate by the Agent shall be
conclusive and binding on the Company and the Lenders and shall be prima facie
evidence of such interest rate. The Agent will, at the request of the Company or
any Lender, deliver to the Company or the Lender, as the case may be, a
statement showing the quotations used by the Agent in determining any interest
rate and the resulting interest rate.

         2.12  PAYMENTS BY THE COMPANY.

                (a) All payments to be made by the Company shall be made without
set-off, recoupment or counterclaim. Except as otherwise expressly provided
herein, all payments by the Company shall be made to the Agent for the account
of the Lenders at the Agent's Payment Office, and shall be made in dollars and
in immediately available funds, no later than 12:00 Noon (Chicago time) on the
date specified herein. The Agent will promptly distribute to each Lender its Pro
Rata Share (or other applicable share as expressly provided herein) of such
payment in like funds as received. Any payment received by the Agent later than
12:00 Noon (Chicago time) shall be deemed to have been received on the following
Business Day and any applicable interest or fee shall continue to accrue for the
day actually received.

                (b) Subject to the provisions set forth in the definition of
"Interest Period" herein, whenever any payment is due on a day other than a
Business Day, such payment shall be made on the following Business Day, and such
extension of time shall in such case be included in the computation of interest
or fees, as the case may be.

                (c) Unless the Agent receives notice from the Company prior to
the date on which any payment is due to the Lenders that the Company will not
make such payment in full as and when required, the Agent may assume that the
Company has made such payment in full to


                                      -31-
<PAGE>   38

the Agent on such date in immediately available funds and the Agent may (but
shall not be so required), in reliance upon such assumption, distribute to each
Lender on such due date an amount equal to the amount then due such Lender. If
and to the extent the Company has not made such payment in full to the Agent,
each Lender shall repay to the Agent on demand such amount distributed to such
Lender, together with interest thereon at the Federal Funds Rate for each day
from the date such amount is distributed to such Lender until the date repaid.

         2.13  PAYMENTS BY THE LENDERS TO THE AGENT.

                (a) Unless the Agent receives notice from a Lender on or prior
to the Closing Date or, with respect to any Borrowing after the Closing Date, at
least one Business Day prior to the date of such Borrowing, that such Lender
will not make available as and when required hereunder to the Agent for the
account of the Company the amount of that Lender's Pro Rata Share of the
Borrowing, the Agent may assume that each Lender has made such amount available
to the Agent in immediately available funds on the Borrowing Date and the Agent
may (but shall not be so required), in reliance upon such assumption, make
available to the Company on such date a corresponding amount. If and to the
extent any Lender shall not have made its full amount available to the Agent in
immediately available funds and the Agent in such circumstances has made
available to the Company such amount, that Lender shall on the Business Day
following such Borrowing Date make such amount available to the Agent, together
with interest at the Federal Funds Rate for each day during such period. A
notice of the Agent submitted to any Lender with respect to amounts owing under
this clause (a) shall be conclusive, absent manifest error. If such amount is so
made available, such payment to the Agent shall constitute such Lender's Loan on
the date of Borrowing for all purposes of this Agreement. If such amount is not
made available to the Agent on the Business Day following the Borrowing Date,
the Agent will notify the Company of such failure to fund and, upon demand by
the Agent, the Company shall pay such amount to the Agent for the Agent's
account, together with interest thereon for each day elapsed since the date of
such Borrowing, at a rate per annum equal to the interest rate applicable at the
time to the Loans comprising such Borrowing.

                (b) The failure of any Lender to make any Loan on any Borrowing
Date shall not relieve any other Lender of any obligation hereunder to make a
Loan on such Borrowing Date, but no Lender shall be responsible for the failure
of any other Lender to make the Loan to be made by such other Lender on any
Borrowing Date.

         2.14  SHARING OF PAYMENTS, ETC. If, other than as expressly provided
elsewhere herein, any Lender shall obtain on account of the Loans made by it any
payment (whether voluntary, involuntary, through the exercise of any right of
set-off, or otherwise) in excess of its ratable share (or other share
contemplated hereunder), such Lender shall immediately (a) notify the Agent of
such fact, and (b) purchase from the other Lenders such participations in the
Loans made by them as shall be necessary to cause such purchasing Lender to
share the excess payment pro rata with each of them; PROVIDED, however, that if
all or any portion of such excess payment is thereafter recovered from the
purchasing Lender, such purchase shall to that extent be rescinded and each
other Lender shall repay to the purchasing Lender the purchase price paid
therefor, together with an amount equal to such paying Lender's ratable share
(according to the

                                      -32-
<PAGE>   39

proportion of (i) the amount of such paying Lender's required repayment to (ii)
the total amount so recovered from the purchasing Lender) of any interest or
other amount paid or payable by the purchasing Lender in respect of the total
amount so recovered. The Company agrees that any Lender so purchasing a
participation from another Lender may, to the fullest extent permitted by law,
exercise all its rights of payment (including the right of set-off, but subject
to SECTION 11.10) with respect to such participation as fully as if such Lender
were the direct creditor of the Company in the amount of such participation. The
Agent will keep records (which shall be conclusive and binding in the absence of
manifest error) of participations purchased under this Section and will in each
case notify the Lenders following any such purchases or repayments.

                                  ARTICLE III

                              THE LETTERS OF CREDIT
                              ---------------------

         3.01  THE LETTER OF CREDIT SUBFACILITY.

                (a) On the terms and conditions set forth herein (i) the Issuing
Bank agrees, (A) from time to time on any Business Day during the period from
the Closing Date to the Revolving Termination Date to issue Letters of Credit
for the account of the Company, and to amend or renew Letters of Credit
previously issued by it, in accordance with SECTIONS 3.02(C) and (D), and (B) to
honor drafts under the Letters of Credit; and (ii) the Lenders severally agree
to participate in Letters of Credit Issued for the account of the Company;
PROVIDED, that the Issuing Bank shall not be obligated to Issue, and no Lender
shall be obligated to participate in, any Letter of Credit if as of the date of
Issuance of such Letter of Credit (the "ISSUANCE DATE") (1) the Effective Amount
of all L/C Obligations plus the Effective Amount of all Revolving Loans exceeds
the combined Commitments, (2) the participation of any Lender in the Effective
Amount of all L/C Obligations and Swing Line Loans plus the Effective Amount of
the Revolving Loans of such Lender exceeds such Lender's Revolving Loan
Commitment or (3) the Effective Amount of L/C Obligations exceeds the L/C
Commitment. Within the foregoing limits, and subject to the other terms and
conditions hereof, the Company's ability to obtain Letters of Credit shall be
fully revolving, and, accordingly, the Company may, during the foregoing period,
obtain Letters of Credit to replace Letters of Credit which have expired or
which have been drawn upon and reimbursed.

                (b) The Issuing Bank is under no obligation to Issue any Letter
of Credit if:

                         (i) any order, judgment or decree of any Governmental
        Authority or arbitrator shall by its terms purport to enjoin or restrain
        the Issuing Bank from Issuing such Letter of Credit, or any Requirement
        of Law applicable to the Issuing Bank or any request or directive
        (whether or not having the force of law) from any Governmental Authority
        with jurisdiction over the Issuing Bank shall prohibit, or request that
        the Issuing Bank refrain from, the Issuance of letters of credit
        generally or such Letter of Credit in particular or shall impose upon
        the Issuing Bank with respect to such Letter of Credit any restriction,
        reserve or capital requirement (for which the Issuing Bank is not
        otherwise compensated


                                      -33-
<PAGE>   40

        hereunder) not in effect on the Closing Date, or shall impose upon the
        Issuing Bank any unreimbursed loss, cost or expense which was not
        applicable on the Closing Date and which the Issuing Bank in good faith
        deems material to it;

                         (ii) the Issuing Bank has received written notice from
        any Lender, the Agent or the Company, on or prior to the Business Day
        prior to the requested date of Issuance of such Letter of Credit, that
        one or more of the applicable conditions contained in ARTICLE V is not
        then satisfied;

                         (iii) the expiry date of any requested Letter of Credit
        is after the Revolving Termination Date, unless the Company has Cash
        Collateralized, in form and substance satisfactory to the Issuing Bank,
        its L/C Obligations under such Letter of Credit on or prior to the date
        of the Issuance of such Letter of Credit;

                         (iv) any requested Letter of Credit does not provide
        for drafts, or is not otherwise in form and substance reasonably
        acceptable to the Issuing Bank, or the Issuance of a Letter of Credit
        shall violate any applicable policies of the Issuing Bank; or

                         (v) such Letter of Credit is in a face amount less than
        $25,000, unless such lesser amount is approved by the Agent and the
        Issuing Bank, or is to be denominated in a currency other than Dollars.

         3.02  ISSUANCE, AMENDMENT AND RENEWAL OF LETTERS OF CREDIT.

                (a) Each Letter of Credit shall be issued upon the irrevocable
written request of the Company received by the Issuing Bank (with a copy sent by
the Company to the Agent) at least three days (or such shorter time as the
Issuing Bank may agree in a particular instance in its sole discretion) prior to
the proposed date of issuance. Each such request for issuance of a Letter of
Credit shall be by facsimile, confirmed immediately in an original writing, in
the form of an L/C Application, and shall specify in form and detail
satisfactory to the Issuing Bank: (i) the proposed date of issuance of the
Letter of Credit (which shall be a Business Day); (ii) the face amount of the
Letter of Credit; (iii) the expiry date of the Letter of Credit; (iv) the name
and address of the beneficiary thereof; (v) the documents to be presented by the
beneficiary of the Letter of Credit in case of any drawing thereunder; (vi) the
full text of any certificate to be presented by the beneficiary in case of any
drawing thereunder; and (vii) such other matters as the Issuing Bank may
require.

                (b) Prior to the Issuance of any Letter of Credit, the Issuing
Bank will confirm with the Agent (by telephone or in writing) that the Agent has
received a copy of the L/C Application or L/C Amendment Application from the
Company and, if not, the Issuing Bank will provide the Agent with a copy
thereof. Unless the Issuing Bank has received notice on or before the Business
Day the Issuing Bank is to issue a requested Letter of Credit from the Agent (A)
directing the Issuing Bank not to issue such Letter of Credit because such
issuance is not then permitted under SECTION 3.01(a) as a result of the
limitations set forth in clauses (1) through (3) thereof or SECTION 3.01(b)(ii);
or (B) that one or more conditions specified in Article V are not


                                      -34-
<PAGE>   41

then satisfied; then, subject to the terms and conditions hereof, the Issuing
Bank shall, with the written approval of the Agent, on the requested date, issue
a Letter of Credit for the account of the Company in accordance with the Issuing
Bank's usual and customary business practices.

                (c) From time to time while a Letter of Credit is outstanding
and prior to the Revolving Termination Date, the Issuing Bank will, upon the
written request of the Company received by the Issuing Bank (with a copy sent by
the Company to the Agent) at least three days (or such shorter time as the
Issuing Bank may agree in a particular instance in its sole discretion) prior to
the proposed date of amendment, amend any Letter of Credit issued by it. Each
such request for amendment of a Letter of Credit shall be made by facsimile,
confirmed immediately in an original writing, made in the form of an L/C
Amendment Application and shall specify in form and detail satisfactory to the
Issuing Bank: (i) the Letter of Credit to be amended; (ii) the proposed date of
amendment of the Letter of Credit (which shall be a Business Day); (iii) the
nature of the proposed amendment; and (iv) such other matters as the Issuing
Bank may require. The Issuing Bank shall be under no obligation to amend any
Letter of Credit if: (A) the Issuing Bank would have no obligation at such time
to issue such Letter of Credit in its amended form under the terms of this
Agreement; or (B) the beneficiary of any such letter of Credit does not accept
the proposed amendment to the Letter of Credit. The Agent will promptly notify
the Lenders of the receipt by it of any L/C Application or L/C Amendment
Application.

                (d) The Issuing Bank and the Lenders agree that, while a Letter
of Credit is outstanding and prior to the Revolving Termination Date, at the
option of the Company and upon the written request of the Company received by
the Issuing Bank (with a copy sent by the Company to the Agent) at least five
days (or such shorter time as the Issuing Bank may agree in a particular
instance in its sole discretion) prior to the proposed date of notification of
renewal, the Issuing Bank shall be entitled to authorize the automatic renewal
of any Letter of Credit issued by it. Each such request for renewal of a Letter
of Credit shall be made by facsimile, confirmed immediately in an original
writing, in the form of an L/C Amendment Application, and shall specify in form
and detail satisfactory to the Issuing Bank: (i) the Letter of Credit to be
renewed; (ii) the proposed date of notification of renewal of the Letter of
Credit (which shall be a Business Day); (iii) the revised expiry date of the
Letter of Credit; and (iv) such other matters as the Issuing Bank may require.
The Issuing Bank shall be under no obligation so to renew any Letter of Credit
if: (A) the Issuing Bank would have no obligation at such time to issue or amend
such Letter of Credit in its renewed form under the terms of this Agreement; or
(B) the beneficiary of any such Letter of Credit does not accept the proposed
renewal of the Letter of Credit. If any outstanding Letter of Credit shall
provide that it shall be automatically renewed unless the beneficiary thereof
receives notice from the Issuing Bank that such Letter of Credit shall not be
renewed, and if at the time of renewal the Issuing Bank would be entitled to
authorize the automatic renewal of such Letter of Credit in accordance with this
clause (d) upon the request of the Company but the Issuing Bank shall not have
received any L/C Amendment Application from the Company with respect to such
renewal or other written direction by the Company with respect thereto, the
Issuing Bank shall nonetheless be permitted to allow such Letter of Credit to
renew, and the Company and the Lenders hereby authorize such renewal, and,


                                      -35-
<PAGE>   42

accordingly, the Issuing Bank shall be deemed to have received an L/C Amendment
Application from the Company requesting such renewal.

                (e) The Issuing Bank may, at its election (or as required by the
Agent at the direction of the Majority Lenders), deliver any notices of
termination or other communications to any Letter of Credit beneficiary or
transferee, and take any other action as necessary or appropriate, at any time
and from time to time, in order to cause the expiry date of such Letter of
Credit to be a date not later than the Revolving Termination Date.

                (f) This Agreement shall control in the event of any conflict
with any L/C-Related Document (other than any Letter of Credit).

                (g) The Issuing Bank will also deliver to the Agent (and the
Agent shall deliver a copy to each Lender), concurrently or promptly following
its delivery of a Letter of Credit, or amendment to or renewal of a Letter of
Credit, to an advising lender or a beneficiary, a true and complete copy of each
such Letter of Credit or amendment to or renewal of a Letter of Credit.

         3.03  RISK PARTICIPATIONS, DRAWINGS AND REIMBURSEMENTS.

                (a) Immediately upon the Issuance of each Letter of Credit, each
Lender shall be deemed to, and hereby irrevocably and unconditionally agrees to,
purchase from the Issuing Bank a participation in such Letter of Credit and each
drawing thereunder in an amount equal to the product of (i) the Pro Rata Share
of such Lender, times (ii) the maximum amount available to be drawn under such
Letter of Credit and the amount of such drawing, respectively. For purposes of
SECTION 2.01(b), each Issuance of a Letter of Credit shall be deemed to utilize
the Commitment of each Lender by an amount equal to the amount of such
participation.

                (b) In the event of any request for a drawing under a Letter of
Credit by the beneficiary or transferee thereof, the Issuing Bank will promptly
notify the Company. The Company shall reimburse the Issuing Bank (by an L/C
Borrowing or otherwise) prior to 12:00 Noon (Chicago time), on each date that
any amount is paid by the Issuing Bank under any Letter of Credit (each such
date, an "HONOR DATE"), in an amount equal to the amount so paid by the Issuing
Bank. In the event the Company fails to reimburse the Issuing Bank for the full
amount of any drawing under any Letter of Credit by 12:00 Noon (Chicago time) on
the Honor Date, the Issuing Bank will promptly notify the Agent and the Agent
will promptly notify each Lender thereof, and the Company shall be deemed to
have requested that Base Rate Loans in an aggregate amount equal to the
unreimbursed drawing be made by the Lenders to be disbursed on the Honor Date
under such Letter of Credit, subject to the amount of the unutilized portion of
the Revolving Commitment and subject to the conditions set forth in SECTION
5.02. Any notice given by the Issuing Bank or the Agent pursuant to this clause
(b) may be oral if immediately confirmed in writing (including by facsimile);
PROVIDED that the lack of such an immediate confirmation shall not affect the
conclusiveness or binding effect of such notice.

                (c) Each Lender shall upon any notice pursuant to Section
3.03(b) make available to the Agent for the account of the relevant Issuing Bank
an amount in Dollars and in

                                      -36-
<PAGE>   43

immediately available funds equal to its Pro Rata Share of the amount of the
drawing, whereupon the participating Lenders shall (subject to SECTION 3.03(d))
each be deemed to have made a Revolving Loan consisting of a Base Rate Loan to
the Company in that amount. If any Lender so notified fails to make available to
the Agent for the account of the Issuing Bank the amount of such Lender's Pro
Rata Share of the amount of the drawing by no later than 2:00 p.m. (Chicago
time) on the Honor Date, then interest shall accrue on such Lender's obligation
to make such payment, from the Honor Date to the date such Lender makes such
payment, at a rate per annum equal to the Federal Funds Rate in effect from time
to time during such period. The Agent will promptly give notice of the
occurrence of the Honor Date, but failure of the Agent to give any such notice
on the Honor Date or in sufficient time to enable any Lender to effect such
payment on such date shall not relieve such Lender from its obligations under
this SECTION 3.03.

                (d) Each Lender's obligation in accordance with this Agreement
to make the Revolving Loans or L/C Advances, as contemplated by this SECTION
3.03, as a result of a drawing under a Letter of Credit, shall be absolute and
unconditional and without recourse to the Issuing Bank and shall not be affected
by any circumstance, including (i) any set-off, counterclaim, recoupment,
defense or other right which such Lender may have against the Issuing Bank, the
Company or any other Person for any reason whatsoever; (ii) the occurrence or
continuance of a Default, an Event of Default or a Material Adverse Effect; or
(iii) any other circumstance, happening or event whatsoever, whether or not
similar to any of the foregoing; PROVIDED, HOWEVER, that each Lender's
obligation to make Revolving Loans under this SECTION 3.03 is subject to the
conditions set forth in SECTION 5.02.

         3.04  REPAYMENT OF PARTICIPATIONS.

                (a) Upon (and only upon) receipt by the Agent for the account of
the Issuing Bank of immediately available funds from the Company (i) in
reimbursement of any payment made by the Issuing Bank under the Letter of Credit
with respect to which any Lender has paid the Agent for the account of the
Issuing Bank for such Lender's participation in the Letter of Credit pursuant to
SECTION 3.03 or (ii) in payment of interest thereon, the Agent will pay to each
Lender, in the same funds as those received by the Agent for the account of the
Issuing Bank, the amount of such Lender's Pro Rata Share of such funds, and the
Issuing Bank shall receive the amount of the Pro Rata Share of such funds of any
Lender that did not so pay the Agent for the account of the Issuing Bank.

                (b) If the Agent or the Issuing Bank is required at any time to
return to the Company, or to a trustee, receiver, liquidator, custodian, or any
official in any Insolvency Proceeding, any portion of the payments made by the
Company to the Agent for the account of the Issuing Bank pursuant to SECTION
3.04(A) in reimbursement of a payment made under the Letter of Credit or
interest or fee thereon, each Lender shall, on demand of the Agent, forthwith
return to the Agent or the Issuing Bank the amount of its Pro Rata Share of any
amounts so returned by the Agent or the Issuing Bank plus interest thereon from
the date such demand is made to the date such amounts are returned by such
Lender to the Agent or the Issuing Bank, at a rate per annum equal to the
Federal Funds Rate in effect from time to time.

                                      -37-
<PAGE>   44

         3.05  ROLE OF THE ISSUING BANK.

                (a) Each Lender and the Company agree that, in paying any
drawing under a Letter of Credit, the Issuing Bank shall not have any
responsibility to obtain any document (other than any sight draft and
certificates expressly required by the Letter of Credit) or to ascertain or
inquire as to the validity or accuracy of any such document which on its face
appears valid or the authority of the Person executing or delivering any such
document.

                (b) No Agent-Related Person nor any of the respective
correspondents, participants or assignees of the Issuing Bank shall be liable to
any Lender for: (i) any action taken or omitted in connection herewith at the
request or with the approval of the Majority Lenders (or all of the Lenders, as
applicable under SECTION 11.01); (ii) any action taken or omitted in the absence
of gross negligence or willful misconduct; or (iii) the due execution,
effectiveness, validity or enforceability of any L/C-Related Document.

                (c) The Company hereby assumes all risks of the acts or
omissions of any beneficiary or transferee with respect to its use of any Letter
of Credit; PROVIDED, however, that this assumption is not intended to, and shall
not, preclude the Company's pursuing such rights and remedies as it may have
against the beneficiary or transferee at law or under any other agreement. No
Agent-Related Person, nor any of the respective correspondents, participants or
assignees of the Issuing Bank, shall be liable or responsible for any of the
matters described in clauses (i) through (vii) of SECTION 3.06; PROVIDED,
however, anything in such clauses to the contrary notwithstanding, that the
Company may have a claim against the Issuing Bank, and the Issuing Bank may be
liable to the Company, to the extent, but only to the extent, of any direct, as
opposed to consequential or exemplary, damages suffered by the Company which the
Company proves were caused by the Issuing Bank's willful misconduct or gross
negligence or the Issuing Bank's willful failure to pay under any Letter of
Credit after the presentation to it by the beneficiary of a sight draft and
certificate(s) strictly complying with the terms and conditions of a Letter of
Credit. In furtherance and not in limitation of the foregoing: (i) the Issuing
Bank may accept documents that appear on their face to be in order, without
responsibility for further investigation, unless it received a notice or
information to the contrary; and (ii) the Issuing Bank shall not be responsible
for the validity or sufficiency of any instrument transferring or assigning or
purporting to transfer or assign a Letter of Credit or the rights or benefits
thereunder or proceeds thereof, in whole or in part, which appear to be in order
when presented.

         3.06  OBLIGATIONS ABSOLUTE. The obligations of the Company under this
Agreement and any L/C-Related Document to reimburse the Issuing Bank for a
drawing under a Letter of Credit, and to repay any L/C Borrowing and any drawing
under a Letter of Credit converted into Revolving Loans, shall be unconditional
and irrevocable, and shall be paid strictly in accordance with the terms of this
Agreement and each such other L/C-Related Document under all circumstances,
including the following:


                         (i) any lack of validity or enforceability of this
         Agreement or any L/C-Related Document;

                                      -38-
<PAGE>   45

                         (ii) any permitted change in the time, manner or place
        of payment of, or in any other term of, all or any of the obligations of
        the Company in respect of any Letter of Credit or any other amendment or
        waiver of or any consent to departure from all or any of the L/C-Related
        Documents;

                         (iii) the existence of any claim, set-off, defense or
        other right that the Company may have at any time against any
        beneficiary or any transferee of any Letter of Credit (or any Person for
        whom any such beneficiary or any such transferee may be acting), the
        Issuing Bank or any other Person, whether in connection with this
        Agreement, the transactions contemplated hereby or by the L/C-Related
        Documents or any unrelated transaction;

                         (iv) any draft, demand, certificate or other document
        presented under any Letter of Credit proving to be forged, fraudulent,
        invalid or insufficient in any respect or any statement therein being
        untrue or inaccurate in any respect; or any loss or delay in the
        transmission or otherwise of any document required in order to make a
        drawing under any Letter of Credit;

                         (v) any payment by the Issuing Bank under any Letter of
        Credit against presentation of a draft or certificate that does not
        strictly comply with the terms of any Letter of Credit; or any permitted
        payment made by the Issuing Bank under any Letter of Credit to any
        Person purporting to be a trustee in bankruptcy, debtor-in-possession,
        assignee for the benefit of creditors, liquidator, receiver or other
        representative of or successor to any beneficiary or any transferee of
        any Letter of Credit, including any arising in connection with any
        Insolvency Proceeding;

                         (vi) any exchange, release or non-perfection of any
        collateral, or any release or amendment or waiver of or consent to
        departure from any other guarantee, for all or any of the obligations of
        the Company in respect of any Letter of Credit; or

                         (vii) any other circumstance or happening whatsoever,
        whether or not similar to any of the foregoing, including any other
        circumstance that might otherwise constitute a defense available to, or
        a discharge of, the Company or a guarantor.

         3.07  CASH COLLATERAL PLEDGE. Upon (i) the request of the Agent or the
Majority Lenders, (A) if the Issuing Bank has honored any full or partial
drawing request on any Letter of Credit and such drawing has resulted in an L/C
Borrowing hereunder, or (B) if, as of the Revolving Termination Date, any
Letters of Credit may for any reason remain outstanding and partially or wholly
undrawn, or (ii) the occurrence of the circumstances described in SECTION
2.07(a) requiring the Company to Cash Collateralize Letters of Credit, then,
the Company shall immediately Cash Collateralize the L/C Obligations in an
amount equal to such L/C Obligations.

         3.08  LETTER OF CREDIT FEES.

                                     -39-
<PAGE>   46

                (a) The Company shall pay to the Agent for the account of each
of the Lenders a letter of credit fee with respect to the Letters of Credit
equal to the Applicable Margin per annum of the average daily maximum amount
available to be drawn of the outstanding Letters of Credit, computed on a
quarterly basis in arrears on the last Business Day of each March, June,
September and December based upon Letters of Credit outstanding for that quarter
as calculated by the Agent. Such letter of credit fees shall be due and payable
quarterly in arrears on the last Business Day of each calendar quarter during
which Letters of Credit are outstanding, commencing on the first such quarterly
date to occur after the Closing Date, through the Revolving Termination Date (or
such later date upon which the outstanding Letters of Credit shall expire), with
the final payment to be made on the Revolving Termination Date (or such later
expiration date).

                (b) The Company shall pay to the Issuing Bank a letter of credit
fronting fee for each Letter of Credit Issued by the Issuing Bank equal to .250%
per annum of the face amount (or increased face amount, as the case may be) of
such Letter of Credit. Such Letter of Credit fronting fee shall be due and
payable quarterly in arrears on the last Business Day of each calendar quarter
during which such Letter of Credit is outstanding, commencing on the first such
quarterly date to occur after such Letter of Credit is issued, through the
Revolving Termination Date (or such later date upon which such Letter of Credit
shall expire), with the final payment to be made on the Revolving Termination
Date (or such later expiration date).

                (c) The Company shall pay to the Issuing Bank from time to time
on demand the normal issuance, presentation, amendment and other processing
fees, and other standard costs and charges, of the Issuing Bank relating to
letters of credit as from time to time in effect.

         3.09  UNIFORM CUSTOMS AND PRACTICE. The Uniform Customs and Practice
for Documentary Credits as published by the International Chamber of Commerce
most recently at the time of issuance of any Letter of Credit shall (unless
otherwise expressly provided in the Letters of Credit) apply to the Letters of
Credit.

         3.10  OUTSTANDING LETTERS OF CREDIT. The Existing Letters of Credit set
forth on SCHEDULE 1.01 were issued prior to the Effective Date and will remain
outstanding as of the Closing Date. The Company, the Issuing Bank and each of
the Lenders hereby agree with respect to the Existing Letters of Credit that
each such Existing Letter of Credit, for all purposes under this Agreement,
shall be deemed to be Letters of Credit governed by the terms and conditions of
this Agreement. Each Lender further agrees to participate in each such Existing
Letter of Credit in an amount equal to its Pro Rata Share of the stated amount
of such Existing Letter of Credit.

                                  ARTICLE IV

                     TAXES, YIELD PROTECTION AND ILLEGALITY
                     --------------------------------------

         4.01  TAXES.

                                     -40-
<PAGE>   47

                (a) Any and all payments by the Company to each Lender or the
Agent under this Agreement and any other Loan Document shall be made free and
clear of, and without deduction or withholding for, any Taxes. In addition, the
Company shall pay all Other Taxes.

                (b) If the Company shall be required by law to deduct or
withhold any Taxes, Other Taxes or Further Taxes from or in respect of any sum
payable hereunder to any Lender or the Agent, then:

                         (i) the sum payable shall be increased as necessary so
        that, after making all required deductions and withholdings (including
        deductions and withholdings applicable to additional sums payable under
        this Section), such Lender or the Agent, as the case may be, receives
        and retains an amount equal to the sum it would have received and
        retained had no such deductions or withholdings been made;

                         (ii) the Company shall make such deductions and
        withholdings;

                         (iii) the Company shall pay the full amount deducted or
        withheld to the relevant taxing authority or other authority in
        accordance with applicable law; and

                         (iv) the Company shall also pay to each Lender or the
        Agent for the account of such Lender, at the time interest is paid,
        Further Taxes in the amount that the respective Lender specifies as
        necessary to preserve the after-tax yield the Lender would have received
        if such Taxes, Other Taxes or Further Taxes had not been imposed.

                (c) The Company agrees to indemnify and hold harmless each
Lender and the Agent for the full amount of i) Taxes, ii) Other Taxes, and iii)
Further Taxes in the amount that the respective Lender specifies as necessary to
preserve the after-tax yield the Lender would have received if such Taxes, Other
Taxes or Further Taxes had not been imposed, and any liability (including
penalties, interest, additions to tax and expenses) arising therefrom or with
respect thereto, whether or not such Taxes, Other Taxes or Further Taxes were
correctly or legally asserted. Payment under this indemnification shall be made
within 30 days after the date the Lender or the Agent makes written demand
therefor.

                (d) Within 30 days after the date of any payment pursuant to
this Section by the Company of Taxes, Other Taxes or Further Taxes, the Company
shall furnish to each Lender or the Agent the original or a certified copy of a
receipt evidencing payment thereof, or other evidence of payment satisfactory to
such Lender or the Agent.

                (e) If the Company is required to pay any amount to any Lender
or the Agent pursuant to clauses (b) or (c) of this Section, then such Lender
shall use reasonable efforts (consistent with legal and regulatory restrictions)
to change the jurisdiction of its Lending Office so as to eliminate any such
additional payment by the Company which may thereafter accrue, if such change in
the sole judgment of such Lender is not otherwise disadvantageous to such
Lender.

                                     -41-
<PAGE>   48

         4.02  ILLEGALITY.

                (a) If any Lender determines that the introduction of any
Requirement of Law, or any change in any Requirement of Law, or in the
interpretation or administration of any Requirement of Law, has made it
unlawful, or that any central bank or other Governmental Authority has asserted
that it is unlawful, for any Lender or its applicable Lending Office to make
Offshore Rate Loans, then, on notice thereof by the Lender to the Company
through the Agent, any obligation of that Lender to make Offshore Rate Loans
shall be suspended until the Lender notifies the Agent and the Company that the
circumstances giving rise to such determination no longer exist.

                (b) If a Lender determines that it is unlawful to maintain any
Offshore Rate Loan, the Company shall, upon its receipt of notice of such fact
and demand from such Lender (with a copy to the Agent), prepay in full such
Offshore Rate Loans of that Lender then outstanding, together with interest
accrued thereon and amounts required under Section 4.04, either on the last day
of the Interest Period thereof, if the Lender may lawfully continue to maintain
such Offshore Rate Loans to such day, or immediately, if the Lender may not
lawfully continue to maintain such Offshore Rate Loan. If the Company is
required to so prepay any Offshore Rate Loan, then concurrently with such
prepayment, the Company may borrow from the affected Lender, in the amount of
such repayment, a Base Rate Loan.

                (c) If the obligation of any Lender to make or maintain Offshore
Rate Loans has been so terminated or suspended, the Company may elect, by giving
notice to the Lender through the Agent that all Loans which would otherwise be
made by the Lender as Offshore Rate Loans shall be instead Base Rate Loans.

                (d) Before giving any notice to the Agent under this Section,
the affected Lender shall designate a different Lending Office with respect to
its Offshore Rate Loans if such designation will avoid the need for giving such
notice or making such demand and will not, in the judgment of the Lender, be
illegal or otherwise disadvantageous to the Lender.

         4.03  INCREASED COSTS AND REDUCTION OF RETURN.

                (a) If any Lender determines that, due to either (i) the
introduction of or any change in or in the interpretation of any law or
regulation or (ii) the compliance by that Lender with any guideline or request
from any central bank or other Governmental Authority (whether or not having the
force of law), there shall be any increase in the cost to such Lender of
agreeing to make or making, funding or maintaining any Offshore Rate Loans, or
participating in Letters of Credit, or, in the case of the Issuing Bank, any
increase in the cost to the Issuing Bank of agreeing to issue, issuing or
maintaining any Letter of Credit or of agreeing to make or making, funding or
maintaining any unpaid drawing under any Letter of Credit, then the Company
shall be liable for, and shall from time to time, upon demand (with a copy of
such demand to be sent to the Agent), pay to the Agent for the account of such
Lender, additional amounts as are sufficient to compensate such Lender for such
increased costs.

                                     -42-
<PAGE>   49

                (b) If any Lender shall have determined that (i) the
introduction of any Capital Adequacy Regulation, (ii) any change in any Capital
Adequacy Regulation, (iii) any change in the interpretation or administration of
any Capital Adequacy Regulation by any central bank or other Governmental
Authority charged with the interpretation or administration thereof, or (iv)
compliance by the Lender (or its Lending Office) or any corporation controlling
the Lender with any Capital Adequacy Regulation, affects or would affect the
amount of capital required or expected to be maintained by the Lender or any
corporation controlling the Lender and (taking into consideration such Lender's
or such corporation's policies with respect to capital adequacy and such
Lender's desired return on capital) determines that the amount of such capital
is increased as a consequence of its Commitment, loans, credits or obligations
under this Agreement, then, upon demand of such Lender to the Company through
the Agent, the Company shall pay to the Lender, from time to time as specified
by the Lender, additional amounts sufficient to compensate the Lender for such
increase.

         4.04  FUNDING LOSSES. The Company shall reimburse each Lender and hold
each Lender harmless from any loss or expense which the Lender may sustain or
incur as a consequence of:

                  (i) the failure of the Company to make on a timely basis any
         payment of principal of any Offshore Rate Loan;

                  (ii) the failure of the Company to borrow, continue or
         convert a Loan after the Company has given (or is deemed to have
         given) a Notice of Borrowing or a Notice of Conversion/ Continuation;

                  (iii) the failure of the Company to make any prepayment in
         accordance with any notice delivered under SECTION 2.06;

                  (iv) the prepayment (including pursuant to SECTION 2.07) or
         other payment (including after acceleration thereof) of an Offshore
         Rate Loan on a day that is not the last day of the relevant Interest
         Period; or

                  (v) the automatic conversion under SECTION 2.04 of any
         Offshore Rate Loan to a Base Rate Loan on a day that is not the last
         day of the relevant Interest Period;

including any such loss or expense arising from the liquidation or reemployment
of funds obtained by it to maintain its Offshore Rate Loans or from fees payable
to terminate the deposits from which such funds were obtained. For purposes of
calculating amounts payable by the Company to the Lenders under this Section and
under SECTION 4.03(a), each Offshore Rate Loan made by a Lender (and each
related reserve, special deposit or similar requirement) shall be conclusively
deemed to have been funded at the IBOR used in determining the Offshore Rate for
such Offshore Rate Loan by a matching deposit or other borrowing in the
interbank eurodollar market for a comparable amount and for a comparable period,
whether or not such Offshore Rate Loan is in fact so funded.

                                     -43-
<PAGE>   50

         4.05  INABILITY TO DETERMINE RATES. If the Agent determines that for
any reason adequate and reasonable means do not exist for determining the
Offshore Rate for any requested Interest Period with respect to a proposed
Offshore Rate Loan, or that the Offshore Rate applicable pursuant to SECTION
2.09(a) for any requested Interest Period with respect to a proposed Offshore
Rate Loan does not adequately and fairly reflect the cost to the Lenders of
funding such Loan, the Agent will promptly so notify the Company and each
Lender. Thereafter, the obligation of the Lenders to make or maintain Offshore
Rate Loans hereunder shall be suspended until the Agent revokes such notice in
writing. Upon receipt of such notice, the Company may revoke any Notice of
Borrowing or Notice of Conversion/Continuation then submitted by it. If the
Company does not revoke such Notice, the Lenders shall make, convert or
continue the Loans, as proposed by the Company, in the amount specified in the
applicable notice submitted by the Company, but such Loans shall be made,
converted or continued as Base Rate Loans instead of Offshore Rate Loans.

         4.06  RESERVES ON OFFSHORE RATE LOANS. The Company shall pay to each
Lender, as long as such Lender shall be required under regulations of the FRB
to maintain reserves with respect to liabilities or assets consisting of or
including Eurocurrency funds or deposits (currently known as "Eurocurrency
liabilities"), additional costs on the unpaid principal amount of each Offshore
Rate Loan equal to the actual costs of such reserves allocated to such Loan by
the Lender (as determined by the Lender in good faith, which determination
shall be conclusive), payable on each date on which interest is payable on such
Loan, provided the Company shall have received at least 15 days' prior written
notice (with a copy to the Agent) of such additional interest from the Lender.
If a Lender fails to give notice 15 days prior to the relevant Interest Payment
Date, such additional interest shall be payable 15 days from receipt of such
notice.

         4.07  CERTIFICATES OF LENDERS. Any Lender claiming reimbursement or
compensation under this Article IV shall deliver to the Company (with a copy to
the Agent) a certificate setting forth in reasonable detail the amount payable
to the Lender hereunder and such certificate shall be conclusive and binding on
the Company in the absence of manifest error. Notwithstanding anything to the
contrary contained in this Agreement, no amounts shall be payable by the
Company pursuant to SECTIONS 4.03, 4.04 or 4.06 with respect to any period
commencing more than 180 days before the delivery of the certificate
contemplated by this SECTION 4.07 unless such amounts are claimed as a result
of the retroactive effect of any newly enacted or adopted law, rule or
regulation and such certificate is delivered within 180 days after such
enactment or adoption.

         4.08  SURVIVAL. The agreements and obligations of the Company in this
Article IV shall survive the payment of all other Obligations.

                                   ARTICLE V

                              CONDITIONS PRECEDENT
                              --------------------

         5.01  CONDITIONS OF INITIAL CREDIT EXTENSIONS. The obligation of each
Lender to make its




                                     -44-
<PAGE>   51

initial Credit Extension hereunder is subject to the condition that the Agent
shall have received on or before the Closing Date all of the following, in form
and substance satisfactory to the Agent and each Lender, and in sufficient
copies for each Lender:

                  (a) CREDIT AGREEMENT AND NOTES. This Agreement and the Notes
executed by each party thereto;

                  (b)      RESOLUTIONS; INCUMBENCY.

                         (i) Copies of the resolutions of the board of directors
        of the Company and each Subsidiary that may become party to a Loan
        Document authorizing the transactions contemplated hereby, certified as
        of the Closing Date by the Secretary or an Assistant Secretary of such
        Person; and

                         (ii) A certificate of the Secretary or Assistant
        Secretary of the Company, and each Subsidiary that may become party to a
        Loan Document certifying the names and true signatures of the officers
        of the Company or such Subsidiary authorized to execute, deliver and
        perform, as applicable, this Agreement, and all other Loan Documents to
        be delivered by it hereunder;

                  (c) ORGANIZATION DOCUMENTS; GOOD STANDING. Each of the
following documents:

                         (i) the articles or certificate of incorporation, the
        bylaws and board of directors resolutions of the Company and each
        Guarantor as in effect on the Closing Date, certified by the Secretary
        or Assistant Secretary of such Person as of the Closing Date; and

                         (ii) a good standing certificate for the Company and
        each Guarantor from the Secretary of State (or similar, applicable
        Governmental Authority) of its state of incorporation and each state
        where such Person is qualified to do business as a foreign corporation
        as of a recent date, together with a bring-down certificate by
        facsimile, dated the Closing Date;

                  (d) LEGAL OPINION. An opinion addressed to the Agent, the
Collateral Agent and the Lenders of the General Counsel to the Company,
substantially in the form of EXHIBIT D .

                  (e) PAYMENT OF FEES. Evidence of payment by the Company of all
accrued and unpaid fees, costs and expenses to the extent then due and payable
on the Closing Date, together with Attorney Costs of B of A to the extent
invoiced prior to or on the Closing Date, plus such additional amounts of
Attorney Costs as shall constitute B of A's reasonable estimate of Attorney
Costs incurred or to be incurred by it through the closing proceedings (provided
that such estimate shall not thereafter preclude final settling of accounts
between the Company and B of A); including any such costs, fees and expenses
arising under or referenced in SECTIONS 2.10 and 10.04;

                                     -45-
<PAGE>   52

                  (f) CERTIFICATE. A certificate signed by a Responsible Officer
of the Borrower, dated as of the Closing Date:

                         (i) stating that the representations and warranties
        contained in ARTICLE VI are true and correct on and as of such date, as
        though made on and as of such date;

                         (ii) stating that no Default or Event of Default exists
or would result from the Credit Extension;

                         (iii) stating that there has occurred since December
        31, 1998, no event or circumstance that has resulted or could reasonably
        be expected to result in a Material Adverse Effect; and

                         (iv) delineating the Applicable Margin after giving pro
        forma effect to the Loans to be incurred on the Closing Date.

                  (g) COLLATERAL DOCUMENTS. The Collateral Documents, executed
by the Company and each Subsidiary party to such Collateral Document, in
appropriate form for recording, where necessary, together with:

                         (i) all certificates and instruments representing the
        Pledged Collateral, stock transfer powers executed in blank as the
        Collateral Agent or the Lenders may specify; and

                         (ii) evidence that all other actions necessary or, in
        the opinion of the Collateral Agent or the Lenders, desirable to perfect
        and protect the first priority security interest created by the
        Collateral Documents have been taken.

                  (h) SOLVENCY CERTIFICATE. A written solvency certificate from
the chief financial officer of the Company in form and content satisfactory to
the Lenders, dated the initial Borrowing Date, with respect to the value,
Solvency and other factual information of, or relating to, as the case may be,
Company, after giving effect to the initial Borrowing.

                  (i) OTHER DOCUMENTS. Such other approvals, opinions, documents
or materials as the Agent or any Lender may reasonably request.

         5.02  CONDITIONS TO ALL CREDIT EXTENSIONS. The obligation of each
Lender to make any Loan to be made by it (including its initial Loan) or to
continue or convert any Loan under SECTION 2.04 and the obligation of the
Issuing Bank to Issue any Letter of Credit (including the initial Letter of
Credit) is subject to the satisfaction of the following conditions precedent on
the relevant Borrowing Date or Issuance Date:

                  (a) NOTICE, APPLICATION. The Agent shall have received (with a
copy for each Lender) a Notice of Borrowing (or equivalent notice pursuant to
SECTION 2.03(b) with respect to Swing Line Loans) or, in the case of any
Issuance of any Letter of Credit, the Issuing Bank and



                                     -46-
<PAGE>   53

the Agent shall have received an L/C Application or L/C Amendment Application,
as required under SECTION 3.02;

                  (b) CONTINUATION OF REPRESENTATIONS AND WARRANTIES. The
representations and warranties in Article VI shall be true and correct on and as
of such Borrowing Date or Issuance Date with the same effect as if made on and
as of such Borrowing Date or Issuance Date (except to the extent such
representations and warranties expressly refer to an earlier date, in which case
they shall be true and correct as of such earlier date); and

                  (c) NO EXISTING DEFAULT. No Default or Event of Default shall
exist or shall result from such Borrowing or continuation or conversion or
Issuance.

Each Notice of Borrowing, L/C Application or L/C Amendment Application submitted
by the Company hereunder shall constitute a representation and warranty by the
Company hereunder, as of the date of each such notice and as of each Borrowing
Date or Issuance Date, as applicable, that the conditions in this SECTION 5.02
are satisfied.

                                  ARTICLE VI

                         REPRESENTATIONS AND WARRANTIES
                         ------------------------------

       The Company represents and warrants to the Agent and each Lender that:

         6.01  CORPORATE EXISTENCE AND POWER. The Company and each of its
Subsidiaries:

                  (a) is a corporation duly organized, validly existing and in
         good standing under the laws of the jurisdiction of its incorporation;

                  (b) has the power and authority and all material governmental
         licenses, authorizations, consents and material approvals to own its
         assets, carry on its business and to execute, deliver, and perform its
         obligations under the Loan Documents;

                  (c) is duly qualified as a foreign corporation and is
         licensed and in good standing under the laws of each jurisdiction
         where its ownership, lease or operation of property or the conduct of
         its business requires such qualification or license, except in each
         case to the extent that the failure to do so could not reasonably be
         expected to have a Material Adverse Effect.

                  (d) is in compliance with all Requirements of Law, except to
         the extent that the failure to do so could not reasonably be expected
         to have a Material Adverse Effect.

         6.02  CORPORATE AUTHORIZATION; NO CONTRAVENTION. The execution,
delivery and performance by the Company and its Subsidiaries of this Agreement
and each other Loan Document to which such Person is party, have been duly
authorized by all necessary corporate action, and do not and will not:

                                     -47-
<PAGE>   54

                (a) contravene the terms of any of such Person's Organization
        Documents;

                (b) conflict with or result in any breach or contravention of,
        or the creation of any Lien under, any document evidencing any material
        Contractual Obligation to which such Person is a party or any order,
        injunction, writ or decree of any Governmental Authority to which such
        Person or its property is subject; or

                (c) violate any material Requirement of Law.

         6.03  GOVERNMENTAL AUTHORIZATION. No approval, consent, exemption,
authorization, or other action by, or notice to, or filing with, any
Governmental Authority is necessary or required in connection with the
execution, delivery or performance by, or enforcement against, the Company or
any of its Subsidiaries of the Agreement or any other Loan Document.

         6.04  BINDING EFFECT. This Agreement and each other Loan Document to
which the Company or any of its Subsidiaries is a party constitute the legal,
valid and binding obligations of the Company and any of its Subsidiaries to the
extent it is a party thereto, enforceable against such Person in accordance
with their respective terms, except as enforceability may be limited by
applicable bankruptcy, insolvency, or similar laws affecting the enforcement of
creditors' rights generally or by equitable principles relating to
enforceability.

         6.05  LITIGATION. There are no actions, suits, proceedings, claims or
disputes pending, or to the best knowledge of the Company, threatened or
contemplated, at law, in equity, in arbitration or before any Governmental
Authority, against the Company, or its Subsidiaries or any of their respective
properties which: (a) purport to affect or pertain to this Agreement or any
other Loan Document, or any of the transactions contemplated hereby or thereby;
or (b) if determined adversely to the Company or its Subsidiaries, would
reasonably be expected to have a Material Adverse Effect. No injunction, writ,
temporary restraining order or any order of any nature has been issued by any
court or other Governmental Authority purporting to enjoin or restrain the
execution, delivery or performance of this Agreement or any other Loan
Document, or directing that the transactions provided for herein or therein not
be consummated as herein or therein provided.

         6.06  NO DEFAULT. No Default or Event of Default exists or would result
from the incurring of any Obligations by the Company. As of the Closing Date,
neither the Company nor any Subsidiary is in default under or with respect to
any Contractual Obligation in any respect which, individually or together with
all such defaults, could reasonably be expected to have a Material Adverse
Effect, or that would, if such default had occurred after the Closing Date,
create an Event of Default under SECTION 9.01(e).

         6.07  ERISA COMPLIANCE.

                (a) Each Plan is in compliance in all material respects with the
applicable provisions of ERISA, the Code and other federal or state law. Each
Plan which is intended to qualify under Section 401(a) of the Code has received
a favorable determination letter from the




                                     -48-
<PAGE>   55

IRS and to the best knowledge of the Company, nothing has occurred which would
cause the loss of such qualification. The Company and each ERISA Affiliate has
made all required contributions to any Plan subject to Section 412 of the Code,
and no application for a funding waiver or an extension of any amortization
period pursuant to Section 412 of the Code has been made with respect to any
Plan.

                (b) There are no pending or, to the best knowledge of Company,
threatened claims, actions or lawsuits, or action by any Governmental Authority,
with respect to any Plan which has resulted or could reasonably be expected to
result in a Material Adverse Effect. There has been no prohibited transaction or
violation of the fiduciary responsibility rules with respect to any Plan which
has resulted or could reasonably be expected to result in a Material Adverse
Effect.

                (c) (i) No ERISA Event has occurred or is reasonably expected to
occur; (ii) no Pension Plan has any Unfunded Pension Liability; (iii) neither
the Company nor any ERISA Affiliate has incurred, or reasonably expects to
incur, any liability under Title IV of ERISA with respect to any Pension Plan
(other than premiums due and not delinquent under Section 4007 of ERISA); (iv)
neither the Company nor any ERISA Affiliate has incurred, or reasonably expects
to incur, any liability (and no event has occurred which, with the giving of
notice under Section 4219 of ERISA, would result in such liability) under
Section 4201 or 4243 of ERISA with respect to a Multiemployer Plan; and (v)
neither the Company nor any ERISA Affiliate has engaged in a transaction that
could be subject to Section 4069 or 4212(c) of ERISA.

         6.08  USE OF PROCEEDS; MARGIN REGULATIONS. The proceeds of the Loans
are to be used solely for the purposes set forth in and permitted by SECTION
7.12 and SECTION 8.07. Neither the Company nor any Subsidiary is generally
engaged in the business of purchasing or selling Margin Stock or extending
credit for the purpose of purchasing or carrying Margin Stock.

         6.09  TITLE TO PROPERTIES. The Company and each Subsidiary have good
record and marketable title in fee simple to, or valid leasehold interests in,
all real property necessary or used in the ordinary conduct of their respective
businesses, except for such defects in title as could not, individually or in
the aggregate, have a Material Adverse Effect. The property of the Company and
its Subsidiaries is subject to no Liens other than Permitted Liens.

         6.10  TAXES. The Company and its Subsidiaries have filed all Federal
and other material tax returns and reports required to be filed, and have paid
all Federal and other material taxes, assessments, fees and other governmental
charges levied or imposed upon them or their properties, income or assets
otherwise due and payable, except those which are being contested in good faith
by appropriate proceedings and for which adequate reserves have been provided
in accordance with GAAP. There is no proposed tax assessment against the
Company or any Subsidiary.

         6.11  FINANCIAL CONDITION. (a) The (x) audited consolidated financial
statements of the Company and its Subsidiaries dated December 31, 1998, (y) the
unaudited consolidated financial statements of the Company and its Subsidiaries
dated June 30, 1999, and (z) the Annual



                                     -49-
<PAGE>   56

Statement of each Insurance Subsidiary dated December 31, 1998, in each case
including the related consolidated statements of income or operations,
shareholders' equity and cash flows for the period ended on that date:

                         (i) were prepared in accordance with GAAP or SAP, as
        applicable, consistently applied throughout the period covered thereby,
        except as otherwise expressly noted therein (subject to ordinary, good
        faith year end audit adjustments);

                         (ii) fairly present the financial condition of the
        Company and its Subsidiaries as of the date thereof and results of
        operations for the period covered thereby; and

                         (iii) except as specifically disclosed in SCHEDULE
        6.11, show all material indebtedness and other liabilities, direct or
        contingent, of the Company and its consolidated Subsidiaries as of the
        date thereof, including liabilities for taxes, material commitments and
        Contingent Obligations.

                (b) Since December 31, 1998, there has been no Material Adverse
Effect.

         6.12  ENVIRONMENTAL MATTERS.

                (a) The on-going operations of the Company and each of its
Subsidiaries comply in all material respects with all Environmental Laws, except
such non-compliance which would not (if enforced in accordance with applicable
law) result in liability in excess of $250,000 in the aggregate.

                (b) The Company and each of its Subsidiaries have obtained all
licenses, permits, authorizations and registrations required under any
Environmental Law ("Environmental Permits") and necessary for their respective
ordinary course operations, all such Environmental Permits are in good standing,
and the Company and each of its Subsidiaries are in compliance with all material
terms and conditions of such Environmental Permits.

                (c) None of the Company, any of its Subsidiaries or any of their
respective present Property or operations, is subject to any outstanding written
order from or agreement with any Governmental Authority, nor subject to any
judicial or docketed administrative proceeding, respecting any Environmental
Law, Environmental Claim or Hazardous Material.

                (d) There are no Hazardous Materials or other conditions or
circumstances existing with respect to any Property, or arising from operations
prior to the Closing Date, of the Company or any of its Subsidiaries that would
reasonably be expected to give rise to Environmental Claims with a potential
liability of the Company and its Subsidiaries in excess of $250,000 in the
aggregate for any such condition, circumstance or Property. In addition, (i)
neither the Company nor any of its Subsidiaries has any underground storage
tanks (x) that are not properly registered or permitted under applicable
Environmental Laws, or (y) that are leaking or disposing of Hazardous Materials
off-site, and (ii) the Company and its Subsidiaries



                                     -50-
<PAGE>   57

have met all notification requirements under Title III of CERCLA and all other
Environmental Laws.

         6.13  COLLATERAL DOCUMENTS.

                (a) The provisions of each Pledge Agreement are effective to
create, in favor of the Collateral Agent for the benefit of the Lenders, a
legal, valid and enforceable first priority security interest in all of the
collateral described therein; and the Pledged Collateral was delivered to the
Collateral Agent or its nominee in accordance with the terms thereof. The Lien
of each Pledge Agreement constitutes a perfected, first priority security
interest in all right, title and interest of the Company or such Subsidiary, as
the case may be, in the Collateral described therein, prior and superior to all
other Liens and interests.

                (b) All representations and warranties of the Company and any of
its Subsidiaries party thereto contained in the Collateral Documents are true
and correct.

         6.14  REGULATED ENTITIES. None of the Company nor any Subsidiary that
is not an Excluded Subsidiary, is an "Investment Company" within the meaning of
the Investment Company Act of 1940. None of the Company nor any Subsidiary is
subject to regulation under the Public Utility Holding Company Act of 1935, the
Federal Power Act, the Interstate Commerce Act, any state public utilities
code, or any other Federal or state statute or regulation limiting its ability
to incur Indebtedness.

         6.15  NO BURDENSOME RESTRICTIONS. Neither the Company nor any
Subsidiary is a party to or bound by any Contractual Obligation, or subject to
any restriction in any Organization Document, or any Requirement of Law, which
could reasonably be expected to have a Material Adverse Effect.

         6.16  SOLVENCY. The Company is Solvent.

         6.17  LABOR RELATIONS. There are no strikes, lockouts or other labor
disputes against the Company or any of its Subsidiaries, or, to the best of the
Company's knowledge, threatened against or affecting the Company or any of its
Subsidiaries, and no significant unfair labor practice complaint is pending
against the Company or any of its Subsidiaries or, to the best knowledge of the
Company, threatened against any of them before any Governmental Authority which
could reasonably be expected to have a Material Adverse Effect.

         6.18  COPYRIGHTS, PATENTS, TRADEMARKS, ETC. The Company or its
Subsidiaries own or are licensed or otherwise have the right to use all of the
material patents, trademarks, service marks, trade names, copyrights,
contractual franchises, authorizations and other material rights that are
reasonably necessary for the operation of their respective businesses, without
conflict with the rights of any other Person. To the best knowledge of the
Company, no slogan or other advertising device, product, process, method,
substance, part or other material now employed, or now contemplated to be
employed, by the Company or any Subsidiary infringes upon any rights held by
any other Person, and no claim or litigation regarding any of the foregoing is
pending or




                                     -51-
<PAGE>   58

threatened, and no material patent, invention, device, application, principle
or any statute, law, rule, regulation, standard or code is pending or, to the
knowledge of the Company, proposed, which, in any case, could reasonably be
expected to have a Material Adverse Effect.

         6.19  SUBSIDIARIES. As of the Closing Date, the Company has no
Subsidiaries other than those specifically disclosed in part (a) of SCHEDULE
6.19 hereto and has no equity investments in any other corporation or entity
other than those specifically disclosed in part (b) of SCHEDULE 6.19 and as
otherwise permitted pursuant to SECTION 8.04(f).

         6.20  BROKER'S; TRANSACTION FEES. Neither the Company nor any of its
Subsidiaries has any obligation to any Person in respect of any finder's,
broker's or investment banker's fee in connection with this Agreement or any
other Loan Document.

         6.21  INSURANCE. The properties of the Company and its Subsidiaries are
insured with financially sound and reputable insurance companies not Affiliates
of the Company, in such amounts, with such deductibles and covering such risks
as are customarily carried by companies engaged in similar businesses and
owning similar properties in localities where the Company or such Subsidiary
operates.

         6.22  SWAP OBLIGATIONS. Neither the Company nor any of its Subsidiaries
has incurred any outstanding obligations under any Swap Contracts, other than
Permitted Swap Obligations. The Company has undertaken its own independent
assessment of its consolidated assets, liabilities and commitments and has
considered appropriate means of mitigating and managing risks associated with
such matters and has not relied on any swap counterparty or any Affiliate of
any swap counterparty in determining whether to enter into any Swap Contract.

         6.23  FULL DISCLOSURE. None of the representations or warranties made
by the Company or any Subsidiary in the Loan Documents as of the date such
representations and warranties are made or deemed made, and none of the
statements contained in any exhibit, report, statement or certificate furnished
by or on behalf of the Company or any Subsidiary in connection with the Loan
Documents (including the offering and disclosure materials delivered by or on
behalf of the Company to the Lenders prior to the Closing Date), contains any
untrue statement of a material fact or omits any material fact required to be
stated therein or necessary to make the statements made therein, in light of
the circumstances under which they are made, not misleading as of the time when
made or delivered.

         6.24  INSURANCE LICENSES. SCHEDULE 6.24 hereto lists all of the
jurisdictions in which, as of the date of this Agreement, the Company and each
Insurance Subsidiary holds a License and is authorized to transact insurance
business. No License of the Company or any Insurance Subsidiary, the loss of
which could reasonably be expected to have a Material Adverse Effect, is the
subject of a proceeding for suspension or revocation. To the Company's
knowledge, there is no sustainable basis for such suspension or revocation, and
no such suspension or revocation has been threatened by any Governmental
Authority. SCHEDULE 6.24 also indicates the line or lines of insurance in
which, as of the date of this Agreement, the Company and each Insurance
Subsidiary is engaged in the states in which such Person is licensed to engage
in any type of




                                     -52-
<PAGE>   59

insurance.

         6.25  YEAR 2000 READINESS. The Company acknowledges that it has
received a copy of the brochure prepared by the Agent entitled "On Turning 00"
and that it has reviewed this material and is aware of the possible impact of
the year 2000 problem (that is, the risk that computer applications may not be
able to properly perform date sensitive functions after December 31, 1999) upon
its computer applications and ongoing business. The Company represents that any
corrective action necessary will be taken and that the Company believes the
year 2000 problem will not result in a Material Adverse Effect.

                                  ARTICLE VII

                              AFFIRMATIVE COVENANTS
                              ---------------------

       So long as any Lender shall have any Commitment hereunder, or any Loan or
other Obligation shall remain unpaid or unsatisfied, or any Letter of Credit
shall remain outstanding, unless the Majority Lenders waive compliance in
writing:

         7.01  FINANCIAL STATEMENTS. The Company shall deliver to the Agent, in
form and detail satisfactory to the Agent and the Majority Lenders, with
sufficient copies for the Agent and each Lender:

                (a) as soon as available, but not later than 90 days after the
        end of each fiscal year (commencing with the fiscal year ended December
        31, 1999), to the extent prepared to comply with SEC requirements, a
        copy of SEC Form 10-K's filed by the Company with the SEC for such
        fiscal year, or if no such Form 10-K was filed by the Company for such
        fiscal year, a copy of the audited consolidated balance sheet of the
        Company and its Subsidiaries as at the end of such year and the related
        consolidated statements of income or operations and shareholders' equity
        and cash flows for such year, setting forth in each case in comparative
        form the figures for the previous fiscal year, and accompanied by the
        opinion of KPMG Peat Marwick or another nationally-recognized
        independent public accounting firm ("INDEPENDENT AUDITOR") which report
        shall state that such consolidated financial statements present fairly
        the financial position for the periods indicated in conformity with GAAP
        applied on a basis consistent with prior years. Such opinion shall not
        be qualified or limited because of a restricted or limited examination
        by the Independent Auditor of any material portion of the Company's or
        any Subsidiary's records;

                (b) as soon as available, but not later than 45 days after the
        end of each of the first three fiscal quarters of each fiscal year
        (commencing with the fiscal quarter ended September 30, 1999), to the
        extent prepared to comply with SEC requirements, a copy of the SEC Form
        10-Qs filed by the Company with the SEC for such fiscal quarter, or if
        no such Form 10-Q was filed by the Company for such fiscal quarter, a
        copy of the unaudited consolidated balance sheet of the Company and its
        Subsidiaries as of the end of such



                                     -53-
<PAGE>   60

        quarter and the related consolidated statements of income and
        shareholders' equity and cash flows for the period commencing on the
        first day and ending on the last day of such quarter, and certified by
        a Responsible Officer as fairly presenting, in accordance with GAAP
        (subject to ordinary, good faith year-end audit adjustments), the
        financial position and the results of operations of the Company and
        the Subsidiaries;

                (c) (i) as soon as available, if required, but not later than 90
        days after the end of each fiscal year of each Insurance Subsidiary, a
        copy of the Annual Statement of such Insurance Subsidiary, setting forth
        in each case in comparative form the figures for the previous fiscal
        year, and (ii) as soon as available, but not later than 180 days after
        the end of each fiscal year of each Insurance Subsidiary, a copy of the
        audited financial statements of such Insurance Subsidiary, setting forth
        in each case in comparative form the figures of the previous fiscal
        year, accompanied by the opinion of an Independent Auditor, which report
        shall state that such financial statements present fairly the financial
        position for the periods indicated in conformity with SAP applied on a
        basis consistent with prior years. Such opinion shall not be qualified
        or limited because of a restricted or limited examination by the
        Independent Auditor of any material portion of any Subsidiary's records;
        and

                (d) as soon as available, if required, but not later than the
        earlier of (i) ten days after the regulatory filing date or (ii) 50 days
        after the end of each of the first three fiscal quarters of each fiscal
        year of each Insurance Subsidiary, a copy of the Quarterly Statement of
        such Insurance Subsidiary certified by a Responsible Officer of such
        Insurance Subsidiary as fairly presenting, in accordance with SAP
        (subject to ordinary, good faith year-end audit adjustments), the
        financial position and the results of operations of such Insurance
        Subsidiary.

         7.02  CERTIFICATES; OTHER INFORMATION. The Company shall furnish to the
Agent, with sufficient copies for each Lender:

                (a) concurrently with the delivery of the financial statements
        referred to in SECTION 7.01(a), a certificate of the Independent Auditor
        stating that in making the examination necessary therefor no knowledge
        was obtained of any Default or Event of Default, except as specified in
        such certificate;

                (b) concurrently with the delivery of the financial statements
        referred to in SECTIONS 7.01(a) and (b), a Compliance Certificate
        executed by a Responsible Officer;

                (c) promptly, copies of all financial statements and reports
        that the Company sends to its shareholders, and copies of all financial
        statements and regular, periodical or special reports (including Forms
        10K, 10Q and 8K) that the Company or any Subsidiary may make to, or file
        with, the SEC and copies of all registration statements and annual,
        quarterly, monthly or other regular reports which the Company or any of
        its Subsidiaries files with the NAIC or any insurance commission or
        department or analogous Governmental Authority (including without
        limitation, any filing made by the Company or



                                     -54-
<PAGE>   61

        any Subsidiary pursuant to any insurance holding company act or
        related rules or regulations), but excluding routine or non-material
        filings with the NAIC, any insurance commissioner or department or
        analogous Governmental Authority;

                (d) as soon as available, but in any event not later than the
        30th day prior to the end of each fiscal year, a copy of the plan and
        forecast (including a projected consolidated balance sheet, income
        statement and cash flow statement by business services and insurance
        segments) of the Company and its Subsidiaries for the next fiscal year;

                (e) Promptly and in any event within ten days after (i) learning
        thereof, notification of any changes after the date hereof in the rating
        given by A.M. Best & Co. in respect of any Insurance Subsidiary and (ii)
        receipt thereof, copies of any ratings analysis by A.M. Best & Co.
        relating to any Insurance Subsidiary; and

                (f) promptly, such additional information regarding the
        business, financial or corporate affairs of the Company or any
        Subsidiary as the Agent, at the request of any Lender, may from time to
        time request.

         7.03  NOTICES. The Company shall promptly notify the Agent and each
Lender:

                (a)        of the occurrence of any Default or Event of Default;

                (b) of any matter that has resulted or may reasonably be
        expected to result in a Material Adverse Effect, including (i) breach or
        non-performance of, or any default under, a Contractual Obligation of
        the Company or any Subsidiary; (ii) any dispute, litigation,
        investigation, proceeding or suspension between the Company or any
        Subsidiary and any Governmental Authority; or (iii) the commencement of,
        or any material development in, any litigation or proceeding affecting
        the Company or any Subsidiary; including pursuant to any applicable
        Environmental Laws;

                (c) of the occurrence of any of the following events affecting
        the Company or any ERISA Affiliate (but in no event more than 10 days
        after such event), and deliver to the Agent and each Lender a copy of
        any notice with respect to such event that is filed with a Governmental
        Authority and any notice delivered by a Governmental Authority to the
        Company or any ERISA Affiliate with respect to such event:

                         (i)   an ERISA Event;

                         (ii) a material increase in the Unfunded Pension
        Liability of any Pension Plan;

                         (iii) the adoption of, or the commencement of
        contributions to, any Plan subject to Section 412 of the Code by the
        Company or any ERISA Affiliate; or

                                     -55-
<PAGE>   62

                         (iv) the adoption of any amendment to a Plan subject to
        Section 412 of the Code, if such amendment results in a material
        increase in contributions or Unfunded Pension Liability.

                (d) of any material change in accounting policies or financial
        reporting practices by the Company or any of its consolidated
        Subsidiaries;

                (e) upon the request from time to time of the Agent, the Swap
        Termination Values, together with a description of the method by which
        such values were determined, relating to any then-outstanding Swap
        Contracts to which the Company or any of its Subsidiaries is party;

                (f) of the receipt of any notice from any Governmental Authority
        of the expiration without renewal, revocation or suspension of, or the
        institution of any proceedings to revoke or suspend, any License now or
        hereafter held by any Insurance Subsidiary which is required to conduct
        insurance business in compliance with all applicable laws and
        regulations;

                (g) of the receipt of any notice from any Governmental Authority
        of the institution of any disciplinary proceedings against or in respect
        of any Insurance Subsidiary, or the issuance of any order, the taking of
        any action or any request for an extraordinary audit for cause by any
        Governmental Authority; and

                (h) of any judicial or administrative order limiting or
        controlling the insurance business of any Insurance Subsidiary (and not
        the insurance business generally) which has been issued or adopted.

                Each notice under this Section shall be accompanied by a written
statement by a Responsible Officer setting forth details of the occurrence
referred to therein, and stating what action the Company or any affected
Subsidiary proposes to take with respect thereto and at what time. Each notice
under SECTION 7.03(a) shall describe with particularity any and all clauses or
provisions of this Agreement or other Loan Document that have been (or
foreseeably will be) breached or violated.

         7.04  PRESERVATION OF CORPORATE EXISTENCE, ETC. The Company shall, and
shall cause each Subsidiary to:

                (a) preserve and maintain in full force and effect its corporate
        existence and good standing under the laws of its state or jurisdiction
        of incorporation;

                (b) preserve and maintain in full force and effect all material
        governmental rights, privileges, qualifications, permits, licenses and
        franchises necessary or desirable in the normal conduct of its business,
        except in connection with transactions permitted by SECTION 8.03 and
        sales of assets permitted by SECTION 8.02;

                                     -56-
<PAGE>   63

                (c) use reasonable efforts, in the ordinary course of business,
        to preserve its business organization and goodwill;

                (d) preserve or renew all of its registered patents, trademarks,
        trade names and service marks, the non-preservation of which could
        reasonably be expected to have a Material Adverse Effect; and

                (e) with respect to each Insurance Subsidiary, maintain its
        domicile in the state it is domiciled on the Closing Date; PROVIDED,
        HOWEVER that so long as (x) no Default or Event of Default shall have
        occurred and be continuing both before and after giving effect to such
        transaction and (y) such transaction will not result in a Material
        Adverse Effect, an Insurance Subsidiary may change its state of domicile
        to a state having investment, dividend, regulatory and statutory
        provisions applicable to insurance companies domiciled therein
        substantially similar to those of the State of Illinois and upon 30 days
        prior written notice to the Agent and the Lenders.

         7.05  MAINTENANCE OF PROPERTY. The Company shall maintain, and shall
cause each Subsidiary to maintain, and preserve all its property which is used
or useful in its business in good working order and condition, ordinary wear
and tear excepted and make all necessary repairs thereto and renewals and
replacements thereof.

         7.06  INSURANCE. The Company shall maintain, and shall cause each
Subsidiary to maintain, with financially sound and reputable independent
insurers, insurance with respect to its properties and business against loss or
damage of the kinds customarily insured against by Persons engaged in the same
or similar business, of such types and in such amounts as are customarily
carried under similar circumstances by such other Persons.

         7.07  PAYMENT OF OBLIGATIONS. The Company shall, and shall cause each
Subsidiary to, pay and discharge as the same shall become due and payable, all
their respective obligations and liabilities, including:

                (a) all tax liabilities, assessments and governmental charges or
        levies upon it or its properties or assets, unless the same are being
        contested in good faith by appropriate proceedings and adequate reserves
        in accordance with GAAP are being maintained by the Company or such
        Subsidiary;

                (b) all lawful claims which, if unpaid, would by law become a
        Lien (other than a Permitted Lien) upon its property; and

                (c) all indebtedness, as and when due and payable, but subject
        to any subordination provisions contained in any instrument or agreement
        evidencing such Indebtedness, unless the payment of such indebtedness is
        being contested in good faith by appropriate proceedings and adequate
        reserves in accordance with GAAP are being maintained by the Company or
        such Subsidiary.

                                     -57-
<PAGE>   64

         7.08  COMPLIANCE WITH LAWS. The Company shall comply, and shall cause
each Subsidiary to comply, in all material respects with all Requirements of
Law of any Governmental Authority having jurisdiction over it or its business
(including the Federal Fair Labor Standards Act), except such as may be
contested in good faith or as to which a bona fide dispute may exist.

         7.09  COMPLIANCE WITH ERISA. The Company shall, and shall cause each of
its ERISA Affiliates to: (a) maintain each Plan in compliance in all material
respects with the applicable provisions of ERISA, the Code and other federal or
state law; (b) cause each Plan which is qualified under Section 401(a) of the
Code to maintain such qualification unless such Plan is terminated; and (c)
make all required contributions to any Plan subject to Section 412 of the Code.

         7.10  INSPECTION OF PROPERTY AND BOOKS AND RECORDS. The Company shall
maintain and shall cause each Subsidiary to maintain proper books of record and
account, in which full, true and correct entries in conformity with GAAP or
SAP, as applicable, consistently applied shall be made of all financial
transactions and matters involving the assets and business of the Company and
such Subsidiary. The Company shall permit, and shall cause each Subsidiary to
permit, representatives and independent contractors of the Agent or any Lender
to visit and inspect any of their respective properties, to examine their
respective corporate, financial and operating records, and make copies thereof
or abstracts therefrom, and to discuss their respective affairs, finances and
accounts with their respective directors, officers, and independent public
accountants, all at the expense of the Company and at such reasonable times
during normal business hours and as often as may be reasonably desired, upon
reasonable advance notice to the Company; PROVIDED, HOWEVER, when an Event of
Default exists the Agent or any Lender may do any of the foregoing at the
expense of the Company at any time without advance notice.

         7.11  ENVIRONMENTAL LAWS. The Company shall, and shall cause each
Subsidiary to, conduct its operations and keep and maintain its property in
compliance with all Environmental Laws.

         7.12  USE OF PROCEEDS. The Company shall use the proceeds of the Loans
for working capital and other general corporate purposes, including
Acquisitions other than for the purpose of financing a hostile Acquisition, and
the payment of fees and expenses relating thereto, in each case not in
contravention of any Requirement of Law or of any Loan Document.

         7.13  SOLVENCY. The Company shall at all times be Solvent.

         7.14  FURTHER ASSURANCES.

                (a) The Company shall ensure that all written information,
exhibits and reports furnished to the Agent or the Lenders pursuant to the Loan
Documents do not and will not contain any untrue statement of a material fact
and do not and will not omit to state any material fact or any fact necessary to
make the statements contained therein not materially misleading in light of the
circumstances in which made, and will promptly disclose to the Agent




                                     -58-
<PAGE>   65

and the Lenders and correct any defect or error that may be discovered therein
or in any Loan Document or in the execution, acknowledgment or recordation
thereof.

                (b) Promptly upon request the Agent or the Majority Lenders, the
Company shall (and shall cause any of its Subsidiaries to) do, execute,
acknowledge, deliver, record, re-record, file, re-file, register and
re-register, any and all such further acts, deeds, conveyances, security
agreements, mortgages, assignments, estoppel certificates, financing statements
and continuations thereof, termination statements, notices of assignment,
transfers, certificates, assurances and other instruments the Agent or such
Lenders, as the case may be, may reasonably require from time to time in order
(i) to carry out more effectively the purposes of this Agreement or any other
Loan Document, (ii) to subject any of the properties, rights or interests
covered by any of the Collateral Documents to the Liens created by any of the
Collateral Documents, (iii) to perfect and maintain the validity, effectiveness
and priority of any of the Collateral Documents and the Liens intended to be
created thereby, and (iv) to better assure, convey, grant, assign, transfer,
preserve, protect and confirm to the Collateral Agent and Lenders the rights
granted or now or hereafter intended to be granted to the Collateral Agent and
the Lenders under any Loan Document or under any other document executed in
connection therewith.


                                 ARTICLE VIII

                               NEGATIVE COVENANTS
                               ------------------

       So long as any Lender shall have any Commitment hereunder, or any Loan or
other Obligation shall remain unpaid or unsatisfied, or any Letter of Credit
shall remain outstanding, unless the Majority Lenders waive compliance in
writing:

         8.01  LIMITATION ON LIENS. The Company shall not, and shall not suffer
or permit any Subsidiary to, directly or indirectly, make, create, incur,
assume or suffer to exist any Lien upon or with respect to any part of its
property, whether now owned or hereafter acquired, other than the following
("PERMITTED LIENS"):

                (a) any Lien (other than as described in SECTION 8.01(m))
        existing on property of the Company or any Subsidiary on the Closing
        Date; PROVIDED that the aggregate outstanding principal amount of
        Indebtedness secured by all such Liens (including Indebtedness secured
        by Liens permitted by Sections 8.01(i) and (j)) shall not at any time
        exceed an amount equal to 3% of the total assets of the Company and its
        Subsidiaries on a consolidated basis;

                (b) any Lien created under any Loan Document;

                (c) Liens for taxes, fees, assessments or other governmental
        charges which are not delinquent or remain payable without penalty, or
        to the extent that non-payment




                                     -59-
<PAGE>   66

        thereof is permitted by SECTION 7.07, provided that no notice of lien
        has been filed or recorded under the Code;

                (d) carriers', warehousemen's, mechanics', landlords',
        materialmen's, repairmen's or other similar Liens arising in the
        ordinary course of business which are not delinquent or remain payable
        without penalty or which are being contested in good faith and by
        appropriate proceedings, which proceedings have the effect of preventing
        the forfeiture or sale of the property subject thereto;

                (e) Liens (other than any Lien imposed by ERISA) consisting of
        pledges or deposits required in the ordinary course of business in
        connection with workers' compensation, unemployment insurance and other
        social security legislation;

                (f) Liens on the property of the Company or its Subsidiaries
        securing (i) the non-delinquent performance of bids, trade contracts
        (other than for borrowed money), leases, statutory obligations, (ii)
        contingent obligations on surety and appeal bonds, and (iii) other
        non-delinquent obligations of a like nature; in each case, incurred in
        the ordinary course of business, provided all such Liens in the
        aggregate would not (even if enforced) cause a Material Adverse Effect;

                (g) Liens consisting of judgment or judicial attachment liens,
        provided that the enforcement of such Liens is effectively stayed and
        all such liens in the aggregate at any time outstanding for the Company
        and its Subsidiaries do not exceed $1,000,000;

                (h) easements, rights-of-way, restrictions and other similar
        encumbrances incurred in the ordinary course of business which, in the
        aggregate, are not substantial in amount, and which do not interfere
        with the ordinary conduct of the businesses of the Company and its
        Subsidiaries;

                (i) Liens on assets of corporations which become Subsidiaries
        after the date of this Agreement, PROVIDED, HOWEVER, that (x) such Liens
        existed at the time the respective corporations became Subsidiaries and
        were not created in anticipation thereof, (y) such Liens do not secure
        Indebtedness for borrowed money and (z) the aggregate outstanding
        principal amount of Indebtedness secured by all such Liens (including
        Indebtedness secured by Liens permitted by SECTIONS 8.01 (a) and (j))
        shall not at any time exceed an amount equal to 3% of the total assets
        of the Company and its Subsidiaries on a consolidated basis;

                (j) purchase money security interests on any property acquired
        or held by the Company or its Subsidiaries in the ordinary course of
        business, securing Indebtedness incurred or assumed for the purpose of
        financing all or any part of the cost of acquiring such property;
        PROVIDED THAT (i) any such Lien attaches to such property concurrently
        with or within 20 days after the acquisition thereof, (ii) such Lien
        attaches solely to the property so acquired in such transaction and
        (iii) the aggregate outstanding principal amount of Indebtedness secured
        by all such purchase money security interests (together with


                                     -60-
<PAGE>   67

        Indebtedness secured by Liens permitted by SECTIONS 8.01 (a) and (i))
        shall not at any time exceed an amount equal to 3% of the total assets
        of the Company and its Subsidiaries on a consolidated basis;

                (k) Liens securing Capital Lease Obligations on assets subject
        to such Capital Leases, provided that such Capital Leases are otherwise
        permitted under SECTION 8.10(c);

                (l) Liens arising solely by virtue of any statutory or common
        law provision relating to banker's liens, rights of set-off or similar
        rights and remedies as to deposit accounts or other funds maintained
        with a creditor depository institution; PROVIDED THAT (i) such deposit
        account is not a dedicated cash collateral account and is not subject to
        restrictions against access by the Company in excess of those set forth
        by regulations promulgated by the FRB, and (ii) such deposit account is
        not intended by the Company or any Subsidiary to provide collateral to
        the depository institution;

                (m) Liens consisting of pledges of cash collateral or government
        securities to secure on a mark-to-market basis Permitted Swap
        Obligations only, provided that (i) the counterparty to any Swap
        Contract relating to such Permitted Swap Obligations is under a similar
        requirement to deliver similar collateral from time to time to the
        Company or the Subsidiary party thereto on a mark-to-market basis, and
        (ii) the aggregate value of such collateral so pledged by the Company
        and the Subsidiaries together in favor of any counterparty does not at
        any time exceed $1,000,000;

                (n) Liens consisting of deposits made by any Insurance
        Subsidiary with the insurance regulatory authority in its jurisdiction
        of formation or as otherwise required by a Governmental Authority
        pursuant to applicable insurance laws, or other statutory Liens or Liens
        or claims imposed or required by applicable insurance law or regulation
        against the assets of such Insurance Subsidiary, in each case in favor
        of all policyholders of such Insurance Subsidiary and in the ordinary
        course of such Insurance Subsidiary's business;

                (o) Liens incurred in the ordinary course of business of an
        Insurance Subsidiary with respect to reinsurance transactions or any
        premium trust account or similar account; and

                (p) Liens comprised of cash or Cash Equivalents with respect to
        the Company's reimbursement obligations under Existing Letters of
        Credit.

        8.02 DISPOSITION OF ASSETS. The Company shall not, and shall not suffer
or permit any Subsidiary to, directly or indirectly, sell, assign, lease,
convey, transfer or otherwise dispose of (whether in one or a series of
transactions) any property (including accounts and notes receivable, with or
without recourse) or enter into any agreement to do any of the foregoing,
except:



                                     -61-
<PAGE>   68

                (a) dispositions of inventory, or used, worn-out or surplus
        equipment (including, without limitation, demonstration or pilot
        plants), all in the ordinary course of business;

                (b) the sale of equipment to the extent that such equipment is
        exchanged for credit against the purchase price of similar replacement
        equipment, or the proceeds of such sale are reasonably promptly applied
        to the purchase price of such replacement equipment; and

                (c) dispositions of Investments and insurance contracts by any
        Insurance Subsidiary in the ordinary course of business; and

                (d) dispositions not otherwise permitted hereunder which are
        made for fair market value; PROVIDED that (i) at the time of any
        disposition, no Event of Default shall exist or shall result from such
        disposition, (ii) not less than 80% of the aggregate sales price from
        such disposition shall be paid in cash, and (iii) the aggregate value of
        all assets so sold by the Company and its Subsidiaries, together, shall
        not exceed (x) 5% of the net tangible assets of the Company and its
        Subsidiaries on a consolidated basis during any twelve month period with
        net tangible assets to be measured as of the beginning of such period,
        and (y) 15% of the net tangible assets of the Company and its
        Subsidiaries on a consolidated basis during the term of this Agreement,
        with net tangible assets to be measured as of the Closing Date.

         8.03  CONSOLIDATIONS AND MERGERS. The Company shall not, and shall not
suffer or permit any Subsidiary to, merge, consolidate with or into, or convey,
transfer, lease or otherwise dispose of (whether in one transaction or in a
series of transactions all or substantially all of its assets whether now owned
or hereafter acquired) to or in favor of any Person, except:

                (a) any Subsidiary (other than an Excluded Subsidiary) may merge
        with the Company (PROVIDED that the Company shall be the continuing or
        surviving corporation), or with any one or more Subsidiaries (other than
        an Excluded Subsidiary), PROVIDED that if any transaction shall be
        between a Subsidiary and a Wholly-Owned Subsidiary, the Wholly-Owned
        Subsidiary shall be the continuing or surviving corporation it being
        understood and agreed that, notwithstanding the prohibition contained in
        this clause, an Excluded Subsidiary shall be permitted to constitute
        part of a transaction permitted by this clause in the event that such
        transaction would remove or eliminate the condition that caused such
        Excluded Subsidiary to be an Excluded Subsidiary;

                (b) any Subsidiary (other than an Excluded Subsidiary) may sell
        all or substantially all of its assets (upon voluntary liquidation or
        otherwise), to the Company or another Wholly-Owned Subsidiary (other
        than an Excluded Subsidiary) it being understood and agreed that,
        notwithstanding the prohibition contained in this clause, an Excluded
        Subsidiary shall be permitted to constitute part of a transaction
        permitted by this clause in the event that such transaction would remove
        or eliminate the condition that caused such Excluded Subsidiary to be an
        Excluded Subsidiary;

                                     -62-
<PAGE>   69

                (c) any Subsidiary may merge with or consolidate into any Person
        (other than an Excluded Subsidiary), PROVIDED that (i) at the time of
        such merger or consolidation, no Default or Event of Default shall exist
        or result after giving effect to the consummation of such merger or
        consolidation and (ii) either (x) such Subsidiary shall be the
        continuing or surviving corporation as a Wholly-Owned Subsidiary of the
        Company or (y) such Person shall become a Subsidiary of the Company as a
        result thereto; it being understood and agreed that, notwithstanding the
        prohibition contained in this clause, an Excluded Subsidiary shall be
        permitted to constitute part of a transaction permitted by this clause
        in the event that such transaction would remove or eliminate the
        condition that caused such Excluded Subsidiary to be an Excluded
        Subsidiary; and

                (d) any Excluded Subsidiary may merge with or consolidate into
        any one or more Excluded Subsidiaries.

         8.04  LOANS AND INVESTMENTS. The Company shall not purchase or acquire,
or suffer or permit any Subsidiary to purchase or acquire, or make any
commitment therefor, any capital stock, equity interest, or any obligations or
other securities of, or any interest in, any Person, or make or commit to make
any Acquisitions, or make or commit to make any advance, loan, extension of
credit or capital contribution to or any other investment in, any Person
including any Affiliate of the Company (together, "INVESTMENTS"), except for:

                (a) Investments held by the Company or Subsidiary in the form
        of cash and/or Cash Equivalents;

                (b) extensions of credit in the nature of accounts receivable or
        notes receivable arising from the sale or lease of goods or services in
        the ordinary course of business;

                (c) extensions of credit by the Company to any Guarantor or by
        any Guarantor to another Guarantor or the Company, PROVIDED, that any
        extension of credit pursuant to this clause (c) shall be evidenced by a
        promissory note, in form and substance acceptable to the Agent, and such
        promissory note shall be delivered to the Collateral Agent pursuant to
        the relevant Pledge Agreement;

                (d) Investments, subject to SECTION 8.09, incurred in order to
        consummate Acquisitions otherwise permitted herein, PROVIDED that (i)
        any such Acquisition the aggregate consideration of which exceeds the
        relevant Permitted Acquisition Threshold shall not be permitted without
        the prior written approval of the Majority Lenders, (ii) no Default or
        Event of Default is in existence both before and after giving effect to
        such Acquisition, (iii) such Acquisition is undertaken in accordance
        with all applicable Requirements of Law, (iv) the prior, effective
        written consent or approval to such Acquisition of the board of
        directors or equivalent governing body of the acquiree is obtained, (v)
        in the case of the Acquisition of the capital stock of any Person, such
        Acquisition shall be for 100% of the capital stock of such Person, (vi)
        the Company shall



                                     -63-
<PAGE>   70

        deliver to the Agent a true and correct copy of each document entered
        into in connection with such Acquisition and (vii) the Company shall
        cause any newly acquired Subsidiary to enter into documentation,
        reasonably satisfactory to the Agent, to become a party to the
        appropriate Collateral Documents;

                (e) Investments constituting Permitted Swap Obligations or
        payments or advances under Swap Contracts relating to Permitted Swap
        Obligations;

                (f) Investments (other than pursuant to SECTION 8.04(c)) made by
        the Company or any Guarantor after the date of this Agreement in any
        Guarantor;

                (g) Investments by an Insurance Subsidiary to the extent
        permitted by applicable insurance laws, rules and regulations governing
        such Insurance Subsidiary;

                (h) other Investments existing as of the Closing Date and
        listed on SCHEDULE 8.04;

                (i) Investments of a Person that becomes a Subsidiary after the
        date of this Agreement as a result of an Acquisition so long as (x) such
        Investment existed at the time such Person became a Subsidiary and was
        not created in anticipation thereof and (y) such Investment would
        otherwise be permitted pursuant to this SECTION 8.04;

                (j) Investments in Joint Ventures to the extent permitted by
        SECTION 8.09;

                (k) Investments made by the Company or any of its Insurance
        Subsidiaries in any Insurance Subsidiary; PROVIDED, that the aggregate
        amount of all such Investments made after the date of this Agreement
        shall not exceed an amount equal to 10% of the aggregate capital and
        surplus for all Insurance Subsidiaries as determined by reference to the
        most recent Annual Statement delivered pursuant to SECTION 7.01(c); and

                (l) other Investments, PROVIDED, HOWEVER, that the aggregate
        amount of such Investments shall not at any time exceed $3,000,000.

         8.05  LIMITATION ON INDEBTEDNESS. The Company shall not, and shall not
suffer or permit any Subsidiary to, create, incur, assume, suffer to exist, or
otherwise become or remain directly or indirectly liable with respect to, any
Indebtedness, except:

                (a) Indebtedness incurred pursuant to this Agreement;

                (b) Indebtedness consisting of Contingent Obligations permitted
        pursuant to SECTION 8.08;

                (c) Indebtedness existing on the Closing Date and set forth in
        SCHEDULE 8.05;

                (d) other Indebtedness (including Indebtedness secured by Liens
        permitted by SECTION 8.01(a), (i) and (j)) in an aggregate outstanding
        principal amount not to exceed at



                                     -64-
<PAGE>   71

        any time an amount equal to 3% of the total assets of the Company and
        its Subsidiaries on a consolidated basis;

                (e) Indebtedness incurred in connection with leases permitted
        pursuant to SECTION 8.10;

                (f) Indebtedness permitted to be incurred pursuant to SECTION
        8.04(c);

                (g) unsecured Indebtedness under notes to sellers containing
        terms satisfactory to the Agent and fully subordinated to the Loans and
        the other Obligations on term satisfactory to the Agent (any such
        Indebtedness, "PERMITTED SELLER DEBT");

                (h) Indebtedness (other than for borrowed money) of a Person
        that becomes a Subsidiary after the date of this Agreement as the result
        of an Acquisition if the Company would be in compliance on a PRO FORMA
        basis with SECTIONS 8.16 and 8.17, assuming that such Acquisition and
        the Indebtedness incurred in connection therewith had occurred and been
        incurred, respectively, on the day which is twelve months prior to the
        consummation of such Acquisition, PROVIDED that (x) such Indebtedness
        existed at the time such Person became a Subsidiary and was not created
        in anticipation thereof and (y) such Indebtedness is not guaranteed in
        any respect by the Company or any other Subsidiary; and

                (i) Existing Letters of Credit, excluding any replacements,
        renewals or extensions thereof.

         8.06  TRANSACTIONS WITH AFFILIATES. The Company shall not, and shall
not suffer or permit any Subsidiary to, enter into any transaction with any
Affiliate of the Company (other than a Wholly-Owned Subsidiary), except upon
fair and reasonable terms no less favorable to the Company or such Subsidiary
than would obtain in a comparable arm's-length transaction with a Person not an
Affiliate of the Company or such Subsidiary.

         8.07  USE OF PROCEEDS. The Company shall not, and shall not suffer or
permit any Subsidiary to, use any portion of the Loan proceeds or any Letter of
Credit, directly or indirectly, (i) to purchase or carry Margin Stock, (ii) to
repay or otherwise refinance indebtedness of the Company or others incurred to
purchase or carry Margin Stock, (iii) to extend credit for the purpose of
purchasing or carrying any Margin Stock, or (iv) to acquire any security in any
transaction that is subject to Section 13 or 14 of the Exchange Act.

         8.08  CONTINGENT OBLIGATIONS. The Company shall not, and shall not
suffer or permit any Subsidiary to, create, incur, assume or suffer to exist
any Contingent Obligations except:

                (a) endorsements for collection or deposit in the ordinary
        course of business;

                (b) Permitted Swap Obligations;

                (c) Contingent Obligations (x) of the Company and its
        Subsidiaries existing as of the Closing Date and listed in SCHEDULE
        8.08 and (y) of the Company with respect to




                                     -65-
<PAGE>   72

        payments to be made by a Subsidiary of the Company pursuant to
        operating leases entered into by such Subsidiary in the ordinary course
        of business;

                (d) Contingent Obligations with respect to Surety Instruments
        incurred in the ordinary course of business;

                (e) Contingent Obligations of a Person that becomes a Subsidiary
        after the date of this Agreement as a result of an Acquisition so long
        as such Contingent Obligation existed at the time such Person became a
        Subsidiary and was not created in anticipation thereof.

         8.09  JOINT VENTURES. The Company shall not, and shall not suffer or
permit any Subsidiary to enter into any Joint Venture; PROVIDED, HOWEVER that
the Company and its Wholly-Owned Subsidiaries (other than Excluded
Subsidiaries) shall be permitted to make Investments in Joint Ventures so long
as (x) no Default or Event of Default has occurred and is continuing or would
result therefrom, (y) after giving effect to any such Investment, the Company
and/or a Wholly-Owned Subsidiary of the Company shall control 51% or more of
the interests in such Joint Venture and (z) after giving effect to any such
Investment, the aggregate net amount expended by the Company and/or any
Wholly-Owned Subsidiary of the Company in connection with all such Investments
made after the date of the Agreement shall not at any time exceed $20,000,000.

         8.10  LEASE OBLIGATIONS. The Company shall not, and shall not suffer or
permit any Subsidiary to, create or suffer to exist any obligations for the
payment of rent for any property under lease or agreement to lease, except for:

                (a) leases of the Company and of Subsidiaries in existence on
        the Closing Date and any renewal, extension or refinancing thereof;

                (b) operating leases entered into by the Company or any
        Subsidiary after the Closing Date in the ordinary course of business;
        PROVIDED, that the aggregate annual payments pursuant to all such
        operating leases shall not at any time exceed $27,500,000 during any
        fiscal year of the Company; and

                (c) Capital Leases other than those permitted under clause (a)
        of this Section, entered into by the Company or any Subsidiary after the
        Closing Date to finance the acquisition of equipment; PROVIDED that the
        aggregate Capital Lease Obligations for all such Capital Leases shall
        not at any time exceed $10,000,000.

         8.11  RESTRICTED PAYMENTS. The Company shall not, and shall not suffer
or permit any Subsidiary to, declare or make any dividend payment or other
distribution of assets, properties, cash, rights, obligations or securities on
account of any shares of any class of its capital stock, or purchase, redeem or
otherwise acquire for value any shares of its capital stock or any warrants,
rights or options to acquire such shares, now or hereafter outstanding, except
that any Subsidiary may declare and make dividend payments or other
distributions to the Company or a Wholly-




                                     -66-
<PAGE>   73

Owned Subsidiary of the Company.

         8.12  ERISA. The Company shall not, and shall not suffer or permit any
of its Subsidiaries to, (i) terminate any Plan subject to Title IV of ERISA so
as to result in any material (in the opinion of the Majority Lenders) liability
to the Company or any ERISA Affiliate, (ii) permit to exist any ERISA Event or
any other event or condition, which presents the risk of a material (in the
opinion of the Majority Lenders) liability to any member of the Controlled
Group, (iii) make a complete or partial withdrawal (within the meaning of ERISA
Section 4201) from any Multiemployer Plan so as to result in any material (in
the opinion of the Majority Lenders) liability to the Company or any ERISA
Affiliate, (iv) enter into any new Plan or modify any existing Plan so as to
increase its obligations thereunder which could result in any material (in the
opinion of the Majority Lenders) liability to any member of the Controlled
Group, or (v) permit the present value of all nonforfeitable accrued benefits
under any Plan (using the actuarial assumptions utilized by the PBGC upon
termination of a Plan) materially (in the opinion of the Majority Lenders) to
exceed the fair market value of Plan assets allocable to such benefits, all
determined as of the most recent valuation date for each such Plan.

         8.13  CHANGE IN BUSINESS. The Company shall not, and shall not suffer
or permit any Subsidiary to, engage in any material line of business
substantially different from those lines of business, and reasonable extensions
thereof, carried on by the Company and its Subsidiaries taken as a whole on the
Closing Date.

         8.14  ACCOUNTING CHANGES. The Company shall not, and shall not suffer
or permit any Subsidiary to, make any significant change in accounting
treatment or reporting practices, except as required by GAAP or SAP, as the
case may be, or change the fiscal year of the Company or of any Subsidiary.

         8.15  MINIMUM NET WORTH. The Company shall not permit its consolidated
Net Worth at any time to be less than an amount equal to the sum of (a)
$469,000,000 PLUS (b) 70% of the Company's positive Net Income, if any, for
each fiscal quarter ending after the date hereof and prior to the date of
determination PLUS (c) an amount equal to 100% of the net cash and non-cash
proceeds of any equity securities issued by the Company after the date of this
Agreement.

         8.16  LEVERAGE RATIO. The Company shall not permit, at any time, its
Leverage Ratio at such time for the twelve month period (taken as one
accounting period) last ended prior to the date of determination, to be greater
than 2.50:1.0.

         8.17  INTEREST COVERAGE RATIO. The Company shall not permit, at any
time during a period listed below, its Interest Coverage Ratio at such time for
the twelve month period (taken as one accounting period) last ended prior to
the date of determination, to be less than the ratio set forth below opposite
the respective period in which the determination is being made:
<TABLE>
<CAPTION>

                Period                                              Ratio
                ------                                              -----

<S>                                                                 <C>
                From and including the Closing Date                 4.50:1.00


</TABLE>

                                     -67-
<PAGE>   74
<TABLE>

<S>                   <C>                                             <C>
                      to but excluding the last day of the fiscal
                      quarter ended on December 31, 2000

                  From and including the last day of the fiscal       4.75:1.00
                      quarter ended on December 31, 2000 to but
                      excluding the last day of the fiscal quarter
                      ended on December 31, 2001

                  Thereafter                                          5.00:1.00
</TABLE>

                                  ARTICLE IX

                                EVENTS OF DEFAULT
                                -----------------

         9.01  EVENT OF DEFAULT. Any of the following shall constitute an "EVENT
OF DEFAULT":

                  (a) NON-PAYMENT. The Company fails to pay, (i) when and as
required to be paid herein, any amount of principal of any Loan or of any L/C
Obligation, or (ii) within five days after the same becomes due, any interest,
fee or any other amount payable hereunder or under any other Loan Document; or

                  (b) REPRESENTATION OR WARRANTY. Any representation or warranty
by the Company or any Subsidiary made or deemed made herein, in any other Loan
Document, or which is contained in any certificate, document or financial or
other statement by the Company, any Subsidiary, or any Responsible Officer,
furnished at any time under this Agreement, or in or under any other Loan
Document, is incorrect in any material respect on or as of the date made or
deemed made; or

                  (c) SPECIFIC DEFAULTS. The Company fails to perform or observe
any term, covenant or agreement contained in any of SECTION 7.01, 7.02, 7.03
(a), (b), (c) or (f) or 7.08 or in ARTICLE VIII; or

                  (d) OTHER DEFAULTS. The Company or any Subsidiary party
thereto fails to perform or observe any other term or covenant contained in this
Agreement or any other Loan Document, and such default shall continue unremedied
for a period of 30 days after the earlier of (i) the date upon which a
Responsible Officer knew or reasonably should have known of such failure or (ii)
the date upon which written notice thereof is given to the Company by the Agent
or any Lender; or

                  (e) CROSS-DEFAULT. (i) The Company or any Subsidiary (A) fails
to make any payment in respect of any Indebtedness or Contingent Obligation
(other than in respect of Swap Contracts), having an aggregate principal amount
(including undrawn committed or available amounts and including amounts owing to
all creditors under any combined or syndicated credit arrangement) of more than
$5,000,000 when due (whether by scheduled maturity, required





                                     -68-
<PAGE>   75

prepayment, acceleration, demand, or otherwise) and such failure continues
after the applicable grace or notice period, if any, specified in the relevant
document on the date of such failure; or (B) fails to perform or observe any
other condition or covenant, or any other event shall occur or condition exist
with respect to the obligations of the Company or such Subsidiary, under any
agreement or instrument relating to any Indebtedness or Contingent Obligation
of more than $5,000,000, and such failure continues after the applicable grace
or notice period, if any, specified in the relevant document on the date of
such failure if the effect of such failure, event or condition is to cause, or
to permit the holder or holders of such Indebtedness or beneficiary or
beneficiaries of such Indebtedness (or a trustee or agent on behalf of such
holder or holders or beneficiary or beneficiaries) to cause such Indebtedness
to be declared to be due and payable prior to its stated maturity, or such
Contingent Obligation to become payable or cash collateral in respect thereof
to be demanded; or (ii) there occurs under any Swap Contract an Early
Termination Date (as defined in such Swap Contract) resulting from (1) any
event of default under such Swap Contract as to which the Company or any
Subsidiary is the Defaulting Party (as defined in such Swap Contract) or (2)
any Termination Event (as so defined) as to which the Company or any Subsidiary
is an Affected Party (as so defined), and, in either event, the Swap
Termination Value owed by the Company or such Subsidiary as a result thereof is
greater than $5,000,000; or

                  (f) INSOLVENCY; VOLUNTARY PROCEEDINGS. The Company or any
Subsidiary (i) ceases or fails to be solvent, or generally fails to pay, or
admits in writing its inability to pay, its debts as they become due, subject to
applicable grace periods, if any, whether at stated maturity or otherwise; (ii)
voluntarily ceases to conduct its business in the ordinary course; (iii)
commences any Insolvency Proceeding with respect to itself; or (iv) takes any
action to effectuate or authorize any of the foregoing; or

                  (g) INVOLUNTARY PROCEEDINGS. (i) Any involuntary Insolvency
Proceeding is commenced or filed against the Company or any Subsidiary, or any
writ, judgment, warrant of attachment, execution or similar process, is issued
or levied against a substantial part of the Company's or any Subsidiary's
properties, and any such proceeding or petition shall not be dismissed, or such
writ, judgment, warrant of attachment, execution or similar process shall not be
released, vacated or fully bonded within 60 days after commencement, filing or
levy; (ii) the Company or any Subsidiary admits the material allegations of a
petition against it in any Insolvency Proceeding, or an order for relief (or
similar order under non-U.S. law) is ordered in any Insolvency Proceeding; or
(iii) the Company or any Subsidiary acquiesces in the appointment of a receiver,
trustee, custodian, conservator, liquidator, mortgagee in possession (or agent
therefor), or other similar Person for itself or a substantial portion of its
property or business; or

                  (h) ERISA. (i) An ERISA Event shall occur with respect to a
Pension Plan or Multiemployer Plan which has resulted or could reasonably be
expected to result in liability of the Company under Title IV of ERISA to the
Pension Plan, Multiemployer Plan or the PBGC in an aggregate amount in excess of
$1,000,000 the aggregate amount of Unfunded Pension Liability among all Pension
Plans at any time exceeds $1,000,000; or (iii) the Company or any



                                     -69-
<PAGE>   76

ERISA Affiliate shall fail to pay when due, after the expiration of any
applicable grace period, any installment payment with respect to its withdrawal
liability under Section 4201 of ERISA under a Multiemployer Plan in an
aggregate amount in excess of $1,000,000; or

                  (i) MONETARY JUDGMENTS. One or more non-interlocutory
judgments, non-interlocutory orders, decrees or arbitration awards is entered
against the Company or any Subsidiary involving in the aggregate a liability (to
the extent not covered by independent third-party insurance or reinsurance as to
which the insurer does not dispute coverage) as to any single or related series
of transactions, incidents or conditions, of $1,000,000 or more, and the same
shall remain unsatisfied, unvacated and unstayed pending appeal for a period of
30 days after the entry thereof; or

                  (j) NON-MONETARY JUDGMENTS. Any non-monetary judgment, order
or decree is entered against the Company or any Subsidiary which does or would
reasonably be expected to have a Material Adverse Effect, and there shall be any
period of 30 consecutive days during which a stay of enforcement of such
judgment or order, by reason of a pending appeal or otherwise, shall not be in
effect; or

                  (k) COLLATERAL. (i) Any provision of any Collateral Document
shall for any reason cease to be valid and binding on or enforceable against the
Company or any Subsidiary of the Company party thereto or the Company or any
Subsidiary of the Company shall so state in writing or bring an action to limit
its obligations or liabilities thereunder; or (ii) any Collateral Document shall
for any reason (other than pursuant to the terms thereof or as a result of the
failure of the Collateral Agent to file appropriate continuation statements or
to take other required actions) cease to create a valid security interest in the
Collateral purported to be covered thereby or such security interest shall for
any reason cease to be a perfected and first priority security interest subject
only to Permitted Liens; or

                  (l) CHANGE OF CONTROL. There occurs any Change of Control; or

                  (m) GUARANTOR DEFAULTS. Any Guarantor fails in any material
respect to perform or observe any term, covenant or agreement in the Guaranty or
the Guaranty is for any reason partially (including with respect to future
advances) or wholly revoked or invalidated, or otherwise ceases to be in full
force and effect, or any Guarantor or any other Person contests in any manner
the validity or enforceability thereof or denies that it has any further
liability or obligation thereunder; or any event described at CLAUSES (F) or (G)
of this Section occurs with respect to such Guarantor; or

                  (n) LICENSES. Any License of any Insurance Subsidiary (a)
shall be revoked by the Governmental Authority which issued such License, or any
action (administrative or judicial) to revoke such License shall have been
commenced against such Insurance Subsidiary and shall not have been dismissed
within thirty (30) days after the commencement thereof, (b) shall be suspended
by such Governmental Authority for a period in excess of thirty (30) days or (c)
shall not be reissued or renewed by such Governmental Authority upon the
expiration thereof



                                     -70-
<PAGE>   77

following application for such reissuance or renewal of such Insurance
Subsidiary, which loss of License, in any case, could reasonably be expected to
have a Material Adverse Effect; or

                  (o) INSURANCE SUBSIDIARY FINES. Any Insurance Subsidiary shall
be the subject of a final non-appealable order imposing a fine by or at the
request of any state insurance regulatory agency as a result of the violation by
such Insurance Subsidiary of such state's applicable insurance laws or the
regulations promulgated in connection therewith which could reasonably be
expected to have a Material Adverse Effect; or

                  (p) INSURANCE COMPANY ORDERS. Any Insurance Subsidiary shall
become subject to any conservation, rehabilitation or liquidation order,
directive or mandate issued by any Governmental Authority or any Insurance
Subsidiary shall become subject to any other directive or mandate issued by any
Governmental Authority in either case which could reasonably be expected to have
a Material Adverse Effect and which is not stayed within thirty (30) days.

         9.02  REMEDIES. If any Event of Default occurs, the Agent shall, at the
request of, or may, with the consent of, the Majority Lenders:

                  (a) declare the commitment of each Lender to make Loans and
         any obligation of the Issuing Bank to Issue Letters of Credit to be
         terminated, whereupon such commitments and obligation shall be
         terminated;

                  (b) declare an amount equal to the maximum aggregate amount
         that is or at any time thereafter may become available for drawing
         under any outstanding Letters of Credit (whether or not any beneficiary
         shall have presented, or shall be entitled at such time to present, the
         drafts or other documents required to draw under such Letters of
         Credit) to be immediately due and payable, and declare the unpaid
         principal amount of all outstanding Loans, all interest accrued and
         unpaid thereon, and all other amounts owing or payable hereunder or
         under any other Loan Document to be immediately due and payable,
         without presentment, demand, protest or other notice of any kind, all
         of which are hereby expressly waived by the Company; and

                  (c) exercise on behalf of itself and the Lenders all rights
         and remedies available to it and the Lenders under the Loan Documents
         or applicable law;

PROVIDED, HOWEVER, that upon the occurrence of any event specified in SECTIONS
9.01(F) or (G) (in the case of CLAUSE (I) of SECTION 9.01 (g) upon the
expiration of the 60-day period mentioned therein), the obligation of each
Lender to make Loans and any obligation of the Issuing Bank to Issue Letters of
Credit shall automatically terminate and the unpaid principal amount of all
outstanding Loans and all interest and other amounts as aforesaid shall
automatically become due and payable without further act of the Agent, the
Issuing Bank or any Lender.

         9.03  RIGHTS NOT EXCLUSIVE. The rights provided for in this Agreement
and the other Loan Documents are cumulative and are not exclusive of any other
rights, powers, privileges or




                                     -71-
<PAGE>   78

remedies provided by law or in equity, or under any other instrument, document
or agreement now existing or hereafter arising.

                                   ARTICLE X

                                   THE AGENT
                                   ---------

         10.01  APPOINTMENT AND AUTHORIZATION; "AGENT".

                  (a) Each Lender hereby irrevocably (subject to SECTION 10.09)
appoints, designates and authorizes the Agent (including, without limitation, in
its capacity as Collateral Agent) to take such action on its behalf under the
provisions of this Agreement and each other Loan Document and to exercise such
powers and perform such duties as are expressly delegated to it by the terms of
this Agreement or any other Loan Document, together with such powers as are
reasonably incidental thereto. Notwithstanding any provision to the contrary
contained elsewhere in this Agreement or in any other Loan Document, the Agent
shall not have any duties or responsibilities, except those expressly set forth
herein, nor shall the Agent have or be deemed to have any fiduciary relationship
with any Lender, and no implied covenants, functions, responsibilities, duties,
obligations or liabilities shall be read into this Agreement or any other Loan
Document or otherwise exist against the Agent. Without limiting the generality
of the foregoing sentence, the use of the term "agent" in this Agreement with
reference to the Agent is not intended to connote any fiduciary or other implied
(or express) obligations arising under agency doctrine of any applicable law.
Instead, such term is used merely as a matter of market custom, and is intended
to create or reflect only an administrative relationship between independent
contracting parties. No Co-Agent shall have any duties or obligations in its
capacity as such under this Agreement.

                  (b) The Issuing Bank shall act on behalf of the Lenders with
respect to any Letters of Credit issued by it and the documents associated
therewith until such time and except for so long as the Agent may agree at the
request of the Majority Lenders to act for such Issuing Bank with respect
thereto; provided, however, that the Issuing Bank shall have all of the benefits
and immunities (i) provided to the Agent in this ARTICLE X with respect to any
acts taken or omissions suffered by the Issuing Bank in connection with Letters
of Credit issued by it or proposed to be issued by it and the application and
agreements for letters of credit pertaining to the Letters of Credit as fully as
if the term "Agent", as used in this ARTICLE X, included the Issuing Bank with
respect to such acts or omissions, and (ii) as additionally provided in this
Agreement with respect to the Issuing Bank.

         10.02  DELEGATION OF DUTIES. The Agent may execute any of its duties
under this Agreement or any other Loan Document by or through agents, employees
or attorneys-in-fact and shall be entitled to advice of counsel concerning all
matters pertaining to such duties. The Agent shall not be responsible for the
negligence or misconduct of any agent or attorney-in-fact that it selects with
reasonable care.

                                     -72-
<PAGE>   79

         10.03  LIABILITY OF AGENT. None of the Agent-Related Persons shall (i)
be liable to the Lenders for any action taken or omitted to be taken by any of
them under or in connection with this Agreement or any other Loan Document or
the transactions contemplated hereby (except for its own gross negligence or
willful misconduct), or (ii) be responsible in any manner to any of the Lenders
for any recital, statement, representation or warranty made by the Company or
any Subsidiary or Affiliate of the Company, or any officer thereof, contained
in this Agreement or in any other Loan Document, or in any certificate, report,
statement or other document referred to or provided for in, or received by the
Agent under or in connection with, this Agreement or any other Loan Document,
or the validity, effectiveness, genuineness, enforceability or sufficiency of
this Agreement or any other Loan Document, or for any failure of the Company or
any other party to any Loan Document to perform its obligations hereunder or
thereunder. No Agent-Related Person shall be under any obligation to any Lender
to ascertain or to inquire as to the observance or performance of any of the
agreements contained in, or conditions of, this Agreement or any other Loan
Document, or to inspect the properties, books or records of the Company or any
of the Company's Subsidiaries or Affiliates.

         10.04  RELIANCE BY AGENT.

                  (a) The Agent shall be entitled to rely, and shall be fully
protected in relying, upon any writing, resolution, notice, consent,
certificate, affidavit, letter, telegram, facsimile, telex or telephone message,
statement or other document or conversation believed by it to be genuine and
correct and to have been signed, sent or made by the proper Person or Persons,
and upon advice and statements of legal counsel (including counsel to the
Company), independent accountants and other experts selected by the Agent. The
Agent shall be fully justified in failing or refusing to take any action under
this Agreement or any other Loan Document unless it shall first receive such
advice or concurrence of the Majority Lenders as it deems appropriate and, if it
so requests, it shall first be indemnified to its satisfaction by the Lenders
against any and all liability and expense which may be incurred by it by reason
of taking or continuing to take any such action. The Agent shall in all cases be
fully protected in acting, or in refraining from acting, under this Agreement or
any other Loan Document in accordance with a request or consent of the Majority
Lenders and such request and any action taken or failure to act pursuant thereto
shall be binding upon all of the Lenders.

                  (b) For purposes of determining compliance with the conditions
specified in SECTION 5.01, each Lender that has executed this Agreement shall be
deemed to have consented to, approved or accepted or to be satisfied with, each
document or other matter either sent by the Agent to such Lender for consent,
approval, acceptance or satisfaction, or required thereunder to be consented to
or approved by or acceptable or satisfactory to the Lender.

         10.05  NOTICE OF DEFAULT. The Agent shall not be deemed to have
knowledge or notice of the occurrence of any Default or Event of Default,
except with respect to defaults in the payment of principal, interest and fees
required to be paid to the Agent for the account of the Lenders, unless the
Agent shall have received written notice from a Lender or the Company referring
to this Agreement, describing such Default or Event of Default and stating that
such notice is a "notice of default". The Agent will notify the Lenders of its
receipt of any such notice. The




                                     -73-
<PAGE>   80

Agent shall take such action with respect to such Default or Event of Default
as may be requested by the Majority Lenders in accordance with ARTICLE IX;
PROVIDED, HOWEVER, that unless and until the Agent has received any such
request, the Agent may (but shall not be obligated to) take such action, or
refrain from taking such action, with respect to such Default or Event of
Default as it shall deem advisable or in the best interest of the Lenders.

         10.06  CREDIT DECISION. Each Lender acknowledges that none of the
Agent-Related Persons has made any representation or warranty to it, and that
no act by the Agent hereinafter taken, including any review of the affairs of
the Company and its Subsidiaries, shall be deemed to constitute any
representation or warranty by any Agent-Related Person to any Lender. Each
Lender represents to the Agent that it has, independently and without reliance
upon any Agent-Related Person and based on such documents and information as it
has deemed appropriate, made its own appraisal of and investigation into the
business, prospects, operations, property, financial and other condition and
creditworthiness of the Company and its Subsidiaries, and all applicable lender
regulatory laws relating to the transactions contemplated hereby, and made its
own decision to enter into this Agreement and to extend credit to the Company
and its Subsidiaries hereunder. Each Lender also represents that it will,
independently and without reliance upon any Agent-Related Person and based on
such documents and information as it shall deem appropriate at the time,
continue to make its own credit analysis, appraisals and decisions in taking or
not taking action under this Agreement and the other Loan Documents, and to
make such investigations as it deems necessary to inform itself as to the
business, prospects, operations, property, financial and other condition and
creditworthiness of the Company. Except for notices, reports and other
documents expressly herein required to be furnished to the Lenders by the
Agent, the Agent shall not have any duty or responsibility to provide any
Lender with any credit or other information concerning the business, prospects,
operations, property, financial and other condition or creditworthiness of the
Company which may come into the possession of any of the Agent-Related Persons.

         10.07  INDEMNIFICATION OF AGENT. Whether or not the transactions
contemplated hereby are consummated, the Lenders shall indemnify upon demand
the Agent-Related Persons (to the extent not reimbursed by or on behalf of the
Company and without limiting the obligation of the Company to do so), pro rata,
from and against any and all Indemnified Liabilities; PROVIDED, HOWEVER, that
no Lender shall be liable for the payment to the Agent-Related Persons of any
portion of such Indemnified Liabilities resulting solely from such Person's
gross negligence or willful misconduct. Without limitation of the foregoing,
each Lender shall reimburse the Agent upon demand for its ratable share of any
costs or out-of-pocket expenses (including Attorney Costs) incurred by the
Agent in connection with the preparation, execution, delivery, administration,
modification, amendment or enforcement (whether through negotiations, legal
proceedings or otherwise) of, or legal advice in respect of rights or
responsibilities under, this Agreement, any other Loan Document, or any
document contemplated by or referred to herein, to the extent that the Agent is
not reimbursed for such expenses by or on behalf of the Company. The
undertaking in this Section shall survive the payment of all Obligations
hereunder and the resignation or replacement of the Agent.

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<PAGE>   81

         10.08  AGENT IN INDIVIDUAL CAPACITY. B of A and its Affiliates may make
loans to, issue letters of credit for the account of, accept deposits from,
acquire equity interests in and generally engage in any kind of banking, trust,
financial advisory, underwriting or other business with the Company and its
Subsidiaries and Affiliates as though B of A were not the Agent or the Issuing
Lender hereunder and without notice to or consent of the Lenders. The Lenders
acknowledge that, pursuant to such activities, B of A or its Affiliates may
receive information regarding the Company or its Affiliates (including
information that may be subject to confidentiality obligations in favor of the
Company or such Subsidiary) and acknowledge that the Agent shall be under no
obligation to provide such information to them. With respect to its Loans, B of
A shall have the same rights and powers under this Agreement as any other
Lender and may exercise the same as though it were not the Agent.

         10.09  SUCCESSOR AGENT. The Agent may, and at the request of the
Majority Lenders shall, resign as Agent upon 30 days' notice to the Lenders. If
the Agent resigns under this Agreement, the Majority Lenders shall appoint from
among the Lenders a successor agent for the Lenders which successor agent shall
be approved by the Company. If no successor agent is appointed prior to the
effective date of the resignation of the Agent, the Agent may appoint, after
consulting with the Lenders and the Company, a successor agent from among the
Lenders. Upon the acceptance of its appointment as successor agent hereunder,
such successor agent shall succeed to all the rights, powers and duties of the
retiring Agent and the term "Agent" shall mean such successor agent and the
retiring Agent's appointment, powers and duties as Agent shall be terminated.
After any retiring Agent's resignation hereunder as Agent, the provisions of
this ARTICLE X and SECTIONS 11.04 and 11.05 shall inure to its benefit as to
any actions taken or omitted to be taken by it while it was Agent under this
Agreement. If no successor agent has accepted appointment as Agent by the date
which is 30 days following a retiring Agent's notice of resignation, the
retiring Agent's resignation shall nevertheless thereupon become effective and
the Lenders shall perform all of the duties of the Agent hereunder until such
time, if any, as the Majority Lenders appoint a successor agent as provided for
above. Notwithstanding the foregoing, however, B of A may not be removed as the
Agent at the request of the Majority Lenders unless B of A shall also
simultaneously be replaced as "Issuing Bank" hereunder pursuant to
documentation in form and substance reasonably satisfactory to B of A.

         10.10  WITHHOLDING TAX.

                  (a) If any Lender is a "foreign corporation, partnership or
trust" within the meaning of the Code and such Lender claims exemption from, or
a reduction of, U.S. withholding tax under Sections 1441 or 1442 of the Code,
such Lender agrees with and in favor of the Agent, to deliver to the Agent:

                           (i) if such Lender claims an exemption from, or a
         reduction of, withholding tax under a United States tax treaty, two
         properly completed and executed copies of IRS Form 1001 before the
         payment of any interest in the first calendar year and before the
         payment of any interest in each third succeeding calendar year during
         which interest may be paid under this Agreement;

                                     -75-
<PAGE>   82

                           (ii) if such Lender claims that interest paid under
         this Agreement is exempt from United States withholding tax because it
         is effectively connected with a United States trade or business of such
         Lender, two properly completed and executed copies of IRS Form 4224
         before the payment of any interest is due in the first taxable year of
         such Lender and in each succeeding taxable year of such Lender during
         which interest may be paid under this Agreement; and

                           (iii) such other form or forms as may be required
         under the Code or other laws of the United States as a condition to
         exemption from, or reduction of, United States withholding tax.

Such Lender agrees to promptly notify the Agent of any change in circumstances
which would modify or render invalid any claimed exemption or reduction.

                  (b) If any Lender claims exemption from, or reduction of,
withholding tax under a United States tax treaty by providing IRS Form 1001 and
such Lender sells, assigns, grants a participation in, or otherwise transfers
all or part of the Obligations of the Company to such Lender, such Lender agrees
to notify the Agent of the percentage amount in which it is no longer the
beneficial owner of Obligations of the Company to such Lender. To the extent of
such percentage amount, the Agent will treat such Lender's IRS Form 1001 as no
longer valid.

                  (c) If any Lender claiming exemption from United States
withholding tax by filing IRS Form 4224 with the Agent sells, assigns, grants a
participation in, or otherwise transfers all or part of the Obligations of the
Company to such Lender, such Lender agrees to undertake sole responsibility for
complying with the withholding tax requirements imposed by Sections 1441 and
1442 of the Code.

                  (d) If any Lender is entitled to a reduction in the applicable
withholding tax, the Agent may withhold from any interest payment to such Lender
an amount equivalent to the applicable withholding tax after taking into account
such reduction. However, if the forms or other documentation required by clause
(a) of this Section are not delivered to the Agent, then the Agent may withhold
from any interest payment to such Lender not providing such forms or other
documentation an amount equivalent to the applicable withholding tax imposed by
Sections 1441 and 1442 of the Code, without reduction.

                  (e) If the IRS or any other Governmental Authority of the
United States or other jurisdiction asserts a claim that the Agent did not
properly withhold tax from amounts paid to or for the account of any Lender
(because the appropriate form was not delivered or was not properly executed, or
because such Lender failed to notify the Agent of a change in circumstances
which rendered the exemption from, or reduction of, withholding tax ineffective,
or for any other reason) such Lender shall indemnify the Agent fully for all
amounts paid, directly or indirectly, by the Agent as tax or otherwise,
including penalties and interest, and including any taxes imposed by any
jurisdiction on the amounts payable to the Agent under this Section, together
with all costs and expenses (including Attorney Costs). The obligation of the


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<PAGE>   83

Lenders under this Section shall survive the payment of all Obligations and the
resignation or replacement of the Agent.

                                  ARTICLE XI

                                  MISCELLANEOUS
                                  -------------

11.01 AMENDMENTS AND WAIVERS. No amendment or waiver of any provision of this
Agreement or any other Loan Document, and no consent with respect to any
departure by the Company or any applicable Subsidiary therefrom, shall be
effective unless the same shall be in writing and signed by the Majority Lenders
(or by the Agent at the written request of the Majority Lenders) and the Company
and acknowledged by the Agent, and then any such waiver or consent shall be
effective only in the specific instance and for the specific purpose for which
given; PROVIDED, HOWEVER, that no such waiver, amendment, or consent shall,
unless in writing and signed by all the Lenders and the Company and acknowledged
by the Agent, do any of the following:

                  (a) increase or extend the Commitment of any Lender (or
         reinstate any Commitment terminated pursuant to SECTION 8.02);

                  (b) postpone or delay any date fixed by this Agreement or any
         other Loan Document for any payment of principal, interest, fees or
         other amounts due to the Lenders (or any of them) hereunder or under
         any other Loan Document ;

                  (c) reduce the principal of, or the rate of interest specified
         herein on any Loan, or (subject to CLAUSE (III) below) any fees or
         other amounts payable hereunder or under any other Loan Document;

                  (d) change the percentage of the Commitments or of the
         aggregate unpaid principal amount of the Loans which is required for
         the Lenders or any of them to take any action hereunder; or

                  (e) amend this Section, or SECTION 2.14, or any provision
         herein providing for consent or other action by all Lenders;

                  (f) discharge any Guarantor (other than pursuant to the
         Collateral Documents), or release all or substantially all of the
         Collateral except as otherwise may be provided in the Collateral
         Documents or except where the consent of the Required Lenders only is
         provided for;

and, PROVIDED FURTHER, that (i) no amendment, waiver or consent shall, unless in
writing and signed by the Issuing Bank in addition to the Majority Lenders or
all the Lenders, as the case may be, affect the rights or duties of the Issuing
Bank under this Agreement or any L/C-Related Document relating to any Letter of
Credit Issued or to be Issued by it, (ii) no amendment, waiver



                                     -77-
<PAGE>   84

or consent shall, unless in writing and signed by the Agent in addition to the
Majority Lenders or all the Lenders, as the case may be, affect the rights or
duties of the Agent, the Issuing Bank or the Swing Line Bank under this
Agreement or any other Loan Document, and (iii) the Fee Letter may be amended,
or rights or privileges thereunder waived, in a writing executed by the parties
thereto.

         11.02  NOTICES.

                  (a) All notices, requests, consents, approvals, waivers and
other communications shall be in writing (including, unless the context
expressly otherwise provides, by facsimile transmission, provided that any
matter transmitted by facsimile (i) shall be immediately confirmed by a
telephone call to the recipient at the number specified on SCHEDULE 11.02, and
(ii) shall be followed promptly by delivery of a hard copy original thereof) and
mailed, faxed or delivered, to the address or facsimile number specified for
notices on SCHEDULE 11.02; or, as directed to the Company or the Agent, to such
other address as shall be designated by such party in a written notice to the
other parties, and as directed to any other party, at such other address as
shall be designated by such party in a written notice to the Company and the
Agent.

                  (b) All such notices, requests and communications shall, when
transmitted by overnight delivery, or faxed, be effective when delivered for
overnight (next-day) delivery, or transmitted in legible form by facsimile
machine, respectively, or if mailed, upon the third Business Day after the date
deposited into the U.S. mail, or if delivered, upon delivery; except that
notices pursuant to ARTICLE II, III or X to the Agent shall not be effective
until actually received by the Agent, and notices pursuant to ARTICLE III to the
Issuing Bank shall not be effective until actually received by the Issuing Bank
at the address specified for the "Issuing Bank" on the applicable signature page
hereof.

                  (c) Any agreement of the Agent and the Lenders herein to
receive certain notices by telephone or facsimile is solely for the convenience
and at the request of the Company. The Agent and the Lenders shall be entitled
to rely on the authority of any Person purporting to be a Person authorized by
the Company to give such notice and the Agent and the Lenders shall not have any
liability to the Company or other Person on account of any action taken or not
taken by the Agent or the Lenders in reliance upon such telephonic or facsimile
notice. The obligation of the Company to repay the Loans and L/C Obligations
shall not be affected in any way or to any extent by any failure by the Agent
and the Lenders to receive written confirmation of any telephonic or facsimile
notice or the receipt by the Agent and the Lenders of a confirmation which is at
variance with the terms understood by the Agent and the Lenders to be contained
in the telephonic or facsimile notice.

         11.03  NO WAIVER; CUMULATIVE REMEDIES. No failure to exercise and no
delay in exercising, on the part of the Agent or any Lender, any right, remedy,
power or privilege hereunder, shall operate as a waiver thereof; nor shall any
single or partial exercise of any right, remedy, power or privilege hereunder
preclude any other or further exercise thereof or the exercise of any other
right, remedy, power or privilege.

                                     -78-
<PAGE>   85

         11.04  COSTS AND EXPENSES. The Company shall:

                  (a) whether or not the transactions contemplated hereby are
consummated, pay or reimburse B of A (including in its capacity as Agent and
Issuing Bank) within five Business Days after demand (subject to SECTION
5.01(E)) for all costs and expenses incurred by B of A (including in its
capacity as Agent and Issuing Bank) in connection with the development,
preparation, delivery, administration and execution of, and any amendment,
supplement, waiver or modification to (in each case, whether or not
consummated), this Agreement, any Loan Document and any other documents prepared
in connection herewith or therewith, and the consummation of the transactions
contemplated hereby and thereby, including reasonable Attorney Costs incurred by
B of A (including in its capacity as Agent and Issuing Bank) with respect
thereto; and

                  (b) pay or reimburse the Agent and each Lender within five
Business Days after demand (subject to SECTION 5.01(e)) for all costs and
expenses (including Attorney Costs) incurred by them in connection with the
enforcement, attempted enforcement, or preservation of any rights or remedies
under this Agreement or any other Loan Document during the existence of an Event
of Default or after acceleration of the Loans (including in connection with any
"workout" or restructuring regarding the Loans, and including in any Insolvency
Proceeding or appellate proceeding).

         11.05  COMPANY INDEMNIFICATION. Whether or not the transactions
contemplated hereby are consummated, the Company shall indemnify, defend and
hold the Agent-Related Persons, and each Lender and each of its respective
officers, directors, employees, counsel, agents and attorneys-in-fact (each, an
"INDEMNIFIED PERSON") harmless from and against any and all liabilities,
obligations, losses, damages, penalties, actions, judgments, suits, costs,
charges, expenses and disbursements (including Attorney Costs) of any kind or
nature whatsoever which may at any time (including at any time following
repayment of the Loans, the termination of the Letters of Credit and the
termination, resignation or replacement of the Agent or replacement of any
Lender) be imposed on, incurred by or asserted against any such Person in any
way relating to or arising out of the Company entering into this Agreement or
any document contemplated by or referred to herein, or the transactions
contemplated hereby, or any action taken or omitted by any such Person under or
in connection with any of the foregoing, including with respect to any
investigation, litigation or proceeding (including any Insolvency Proceeding or
appellate proceeding) related to or arising out of any act or failure to act of
the Company or any of its Subsidiaries in connection with this Agreement or the
Loans or Letters of Credit the use of the proceeds thereof, whether or not any
Indemnified Person is a party thereto (all the foregoing, collectively, the
"INDEMNIFIED LIABILITIES"); PROVIDED, that the Company shall have no obligation
hereunder to any Indemnified Person with respect to Indemnified Liabilities
resulting from the gross negligence or willful misconduct of such Indemnified
Person. The agreements in this Section shall survive payment of all other
Obligations.

         11.06  PAYMENTS SET ASIDE. To the extent that the Company makes a
payment to the Agent or the Lenders, or the Agent or the Lenders exercise their
right of set-off, and such payment or the proceeds of such set-off or any part
thereof are subsequently invalidated,




                                     -79-
<PAGE>   86

declared to be fraudulent or preferential, set aside or required (including
pursuant to any settlement entered into by the Agent or such Lender in its
discretion) to be repaid to a trustee, receiver or any other party, in
connection with any Insolvency Proceeding or otherwise, then (a) to the extent
of such recovery the obligation or part thereof originally intended to be
satisfied shall be revived and continued in full force and effect as if such
payment had not been made or such set-off had not occurred, and (b) each Lender
severally agrees to pay to the Agent upon demand its pro rata share of any
amount so recovered from or repaid by the Agent.

         11.07  SUCCESSORS AND ASSIGNS. The provisions of this Agreement shall
be binding upon and inure to the benefit of the parties hereto and their
respective successors and assigns, except that the Company may not assign or
transfer any of its rights or obligations under this Agreement without the
prior written consent of the Agent and each Lender.

         11.08  ASSIGNMENTS, PARTICIPATIONS, ETC.

                  (a) Any Lender may, with the written consent of the Agent and
the Issuing Bank, which consents shall not be unreasonably withheld, at any time
assign and delegate to one or more Eligible Assignees (provided that no written
consent of the Agent or the Issuing Bank shall be required in connection with
any assignment and delegation by a Lender to an Eligible Assignee that is an
Affiliate of such Lender) (each an "ASSIGNEE") all, or any ratable part of all,
of the Loans, the Commitments and L/C Obligations, and the other rights and
obligations of such Lender hereunder, in a minimum amount of $5,000,000 (or, if
less, the entire amount of such Lender's Loans, Commitment and L/C Obligations);
PROVIDED, HOWEVER, that the Company and the Agent may continue to deal solely
and directly with such Lender in connection with the interest so assigned to an
Assignee until (i) written notice of such assignment, together with payment
instructions, addresses and related information with respect to the Assignee,
shall have been given to the Company and the Agent by such Lender and the
Assignee; (ii) such Lender and its Assignee shall have delivered to the Company
and the Agent an Assignment and Acceptance in the form of EXHIBIT E ("ASSIGNMENT
AND ACCEPTANCE") together with any Note or Notes subject to such assignment and
(iii) the assignor Lender or Assignee has paid to the Agent a processing fee in
the amount of $3,500.

                  (b) From and after the date that the Agent notifies the
assignor Lender that it has received (and provided its consent with respect to)
an executed Assignment and Acceptance and payment of the above-referenced
processing fee, (i) the Assignee thereunder shall be a party hereto and, to the
extent that rights and obligations hereunder have been assigned to it pursuant
to such Assignment and Acceptance, shall have the rights and obligations of a
Lender under the Loan Documents, and (ii) the assignor Lender shall, to the
extent that rights and obligations hereunder and under the other Loan Documents
have been assigned by it pursuant to such Assignment and Acceptance, relinquish
its rights and be released from its obligations under the Loan Documents.

                  (c) Within five Business Days after its receipt of notice by
the Agent that it has received an executed Assignment and Acceptance and payment
of the processing fee, (and provided that it consents to such assignment in
accordance with SECTION 11.08(a)), the Company




                                     -80-
<PAGE>   87

shall execute and deliver to the Agent, new Notes evidencing such Assignee's
assigned Loans and Commitment and, if the assignor Lender has retained a
portion of its Loans and its Commitment, replacement Notes in the principal
amount of the Loans retained by the assignor Lender (such Notes to be in
exchange for, but not in payment of, the Notes held by such Lender).
Immediately upon each Assignee's making its processing fee payment under the
Assignment and Acceptance, this Agreement shall be deemed to be amended to the
extent, but only to the extent, necessary to reflect the addition of the
Assignee and the resulting adjustment of the Commitments arising therefrom. The
Commitment allocated to each Assignee shall reduce such Commitments of the
assigning Lender PRO TANTO.

                  (d) Any Lender may at any time sell to one or more commercial
lenders or other Persons not Affiliates of the Company (a "PARTICIPANT")
participating interests in any Loans, the Commitment of that Lender and the
other interests of that Lender (the "originating Lender") hereunder and under
the other Loan Documents; PROVIDED, HOWEVER, that (i) the originating Lender's
obligations under this Agreement shall remain unchanged, (ii) the originating
Lender shall remain solely responsible for the performance of such obligations,
(iii) the Company, the Issuing Bank and the Agent shall continue to deal solely
and directly with the originating Lender in connection with the originating
Lender's rights and obligations under this Agreement and the other Loan
Documents, and (iv) no Lender shall transfer or grant any participating interest
under which the Participant has rights to approve any amendment to, or any
consent or waiver with respect to, this Agreement or any other Loan Document,
except to the extent such amendment, consent or waiver would require unanimous
consent of the Lenders as described in the FIRST PROVISO to SECTION 11.01. In
the case of any such participation, the Participant shall not have any rights
under this Agreement, or any of the other Loan Documents, and all amounts
payable by the Company hereunder shall be determined as if such Lender had not
sold such participation; except that, if amounts outstanding under this
Agreement are due and unpaid, or shall have been declared or shall have become
due and payable upon the occurrence of an Event of Default, each Participant
shall be deemed to have the right of set-off in respect of its participating
interest in amounts owing under this Agreement to the same extent as if the
amount of its participating interest were owing directly to it as a Lender under
this Agreement.

                  (e) Notwithstanding any other provision in this Agreement,
any Lender may at any time create a security interest in, or pledge, all or any
portion of its rights under and interest in this Agreement and the Note held by
it in favor of any Federal Reserve Bank in accordance with Regulation A of the
FRB or U.S. Treasury Regulation 31 CFR sec. 203.14, and such Federal Reserve
Bank may enforce such pledge or security interest in any manner permitted under
applicable law.

                  (f) No assignee, participant or other transferee of any
Lender's rights shall be entitled to receive any greater payment under ARTICLE
IV than such Lender would have been entitled to receive with respect to the
rights transferred or by reason of the provisions of ARTICLE IV requiring such
Lender to designate a different Applicable Lending Office under certain
circumstances or at a time when the circumstances giving rise to such greater
payment did not exist.

                                     -81-
<PAGE>   88

         11.09  CONFIDENTIALITY. Each Lender agrees to take and to cause its
Affiliates to take normal and reasonable precautions and exercise due care to
maintain the confidentiality of all information identified as "confidential" or
"secret" by the Company and provided to it or to which it otherwise is granted
access by the Company or any Subsidiary, or by the Agent on the Company's or
such Subsidiary's behalf, under this Agreement or any other Loan Document, and
neither it nor any of its Affiliates shall use any such information other than
in connection with or in enforcement of this Agreement and the other Loan
Documents or in connection with other business now or hereafter existing or
contemplated with the Company or any Subsidiary or to disclose it to any third
person; except to the extent such information (i) was or becomes generally
available to the public other than as a result of disclosure by the Lender, or
(ii) was or becomes available on a non-confidential basis from a source other
than the Company, provided that such source is not bound by a confidentiality
agreement with the Company known to the Lender; PROVIDED, HOWEVER, that any
Lender may disclose such information (A) at the request or pursuant to any
requirement of any Governmental Authority to which the Lender is subject or in
connection with an examination of such Lender by any such authority; (B)
pursuant to subpoena or other court process; (C) when required to do so in
accordance with the provisions of any applicable Requirement of Law; (D) to the
extent reasonably required in connection with any litigation or proceeding to
which the Agent, any Lender or their respective Affiliates may be party; (E) to
the extent reasonably required in connection with the exercise of any remedy
hereunder or under any other Loan Document; (F) to such Lender's independent
auditors and other professional advisors; (G) to any Participant or Assignee,
actual or potential, provided that such Person agrees in writing to keep such
information confidential to the same extent required of the Lenders hereunder;
(H) as to any Lender or its Affiliate, as expressly permitted under the terms
of any other document or agreement regarding confidentiality to which the
Company or any Subsidiary is party or is deemed party with such Lender or such
Affiliate; and (I) to its Affiliates; PROVIDED that such Lender shall provide
notice to the Company of any requirement to disclose to a person who does not
have an obligation to such Lender (or pursuant to applicable law or applicable
court order) to keep such information confidential (it being understood and
agreed that the failure to provide such notice shall not constitute a violation
by such Lender of this SECTION 11.09).

         11.10  SET-OFF. In addition to any rights and remedies of the Lenders
provided by law, if an Event of Default exists or the Loans have been
accelerated, each Lender is authorized at any time and from time to time,
without prior notice to the Company, any such notice being waived by the
Company to the fullest extent permitted by law, to set off and apply any and
all deposits (general or special, time or demand, provisional or final) at any
time held by, and other indebtedness at any time owing by, such Lender to or
for the credit or the account of the Company against any and all Obligations
owing to such Lender, now or hereafter existing, irrespective of whether or not
the Agent or such Lender shall have made demand under this Agreement or any
Loan Document and although such Obligations may be contingent or unmatured.
Each Lender agrees promptly to notify the Company and the Agent after any such
set-off and application made by such Lender; PROVIDED, HOWEVER, that the
failure to give such notice shall not affect the validity of such set-off and
application.

                                     -82-
<PAGE>   89

         11.11  NOTIFICATION OF ADDRESSES, LENDING OFFICES, ETC. Each Lender
shall notify the Agent in writing of any changes in the address to which
notices to the Lender should be directed, of addresses of any Lending Office,
of payment instructions in respect of all payments to be made to it hereunder
and of such other administrative information as the Agent shall reasonably
request.

         11.12  COUNTERPARTS. This Agreement may be executed in any number of
separate counterparts, each of which, when so executed, shall be deemed an
original, and all of said counterparts taken together shall be deemed to
constitute but one and the same instrument.

         11.13  SEVERABILITY. The illegality or unenforceability of any
provision of this Agreement or any instrument or agreement required hereunder
shall not in any way affect or impair the legality or enforceability of the
remaining provisions of this Agreement or any instrument or agreement required
hereunder.

         11.14  NO THIRD PARTIES BENEFITED. This Agreement is made and entered
into for the sole protection and legal benefit of the Company, the Lenders, the
Agent and the Agent-Related Persons, and their permitted successors and
assigns, and no other Person shall be a direct or indirect legal beneficiary
of, or have any direct or indirect cause of action or claim in connection with,
this Agreement or any of the other Loan Documents.

         11.15  GOVERNING LAW AND JURISDICTION.

                  (a) THIS AGREEMENT AND THE NOTES SHALL BE GOVERNED BY, AND
CONSTRUED IN ACCORDANCE WITH, THE LAW OF THE STATE OF ILLINOIS; PROVIDED THAT
THE PARTIES SHALL RETAIN ALL RIGHTS ARISING UNDER FEDERAL LAW.

                  (b) ANY LEGAL ACTION OR PROCEEDING WITH RESPECT TO THIS
AGREEMENT OR ANY OTHER LOAN DOCUMENT MAY BE BROUGHT IN THE COURTS OF THE STATE
OF ILLINOIS OR OF THE UNITED STATES FOR THE NORTHERN DISTRICT OF ILLINOIS, AND
BY EXECUTION AND DELIVERY OF THIS AGREEMENT, EACH OF THE COMPANY, THE AGENT AND
THE LENDERS CONSENTS, FOR ITSELF AND IN RESPECT OF ITS PROPERTY, TO THE
NON-EXCLUSIVE JURISDICTION OF THOSE COURTS. EACH OF THE COMPANY, THE AGENT AND
THE LENDERS IRREVOCABLY WAIVES ANY OBJECTION, INCLUDING ANY OBJECTION TO THE
LAYING OF VENUE OR BASED ON THE GROUNDS OF FORUM NON CONVENIENS, WHICH IT MAY
NOW OR HEREAFTER HAVE TO THE BRINGING OF ANY ACTION OR PROCEEDING IN SUCH
JURISDICTION IN RESPECT OF THIS AGREEMENT OR ANY DOCUMENT RELATED HERETO. THE
COMPANY, THE AGENT AND THE LENDERS EACH WAIVE PERSONAL SERVICE OF ANY SUMMONS,
COMPLAINT OR OTHER PROCESS, WHICH MAY BE MADE BY ANY OTHER MEANS PERMITTED BY
ILLINOIS LAW.

         11.16 WAIVER OF JURY TRIAL. THE COMPANY, THE LENDERS AND THE AGENT





                                     -83-
<PAGE>   90

EACH WAIVE THEIR RESPECTIVE RIGHTS TO A TRIAL BY JURY OF ANY CLAIM OR CAUSE OF
ACTION BASED UPON OR ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE OTHER
LOAN DOCUMENTS, OR THE TRANSACTIONS CONTEMPLATED HEREBY OR THEREBY, IN ANY
ACTION, PROCEEDING OR OTHER LITIGATION OF ANY TYPE BROUGHT BY ANY OF THE
PARTIES AGAINST ANY OTHER PARTY OR ANY AGENT-RELATED PERSON, PARTICIPANT OR
ASSIGNEE, WHETHER WITH RESPECT TO CONTRACT CLAIMS, TORT CLAIMS, OR OTHERWISE.
THE COMPANY, THE LENDERS AND THE AGENT EACH AGREE THAT ANY SUCH CLAIM OR CAUSE
OF ACTION SHALL BE TRIED BY A COURT TRIAL WITHOUT A JURY. WITHOUT LIMITING THE
FOREGOING, THE PARTIES FURTHER AGREE THAT THEIR RESPECTIVE RIGHT TO A TRIAL BY
JURY IS WAIVED BY OPERATION OF THIS SECTION AS TO ANY ACTION, COUNTERCLAIM OR
OTHER PROCEEDING WHICH SEEKS, IN WHOLE OR IN PART, TO CHALLENGE THE VALIDITY OR
ENFORCEABILITY OF THIS AGREEMENT OR THE OTHER LOAN DOCUMENTS OR ANY PROVISION
HEREOF OR THEREOF. THIS WAIVER SHALL APPLY TO ANY SUBSEQUENT AMENDMENTS,
RENEWALS, SUPPLEMENTS OR MODIFICATIONS TO THIS AGREEMENT AND THE OTHER LOAN
DOCUMENTS.

         11.17  ENTIRE AGREEMENT. This Agreement, together with the other Loan
Documents, embodies the entire agreement and understanding among the Company,
the Lenders and the Agent, and supersedes all prior or contemporaneous
agreements and understandings of such Persons, verbal or written, relating to
the subject matter hereof and thereof.

         11.18  AMENDMENT AND RESTATEMENT.

                  (a) On and after the Closing Date, this Agreement will
automatically and without further action of any kind amend and restate in its
entirety the Credit Agreement, dated as of October 3, 1997 and as amended and
restated as of August 10, 1998, among the Company, the financial institutions
party thereto as lenders and BofA, as agent (as amended through the date of this
Agreement, the "Prior Loan Document"), and, upon Closing Date the terms and
provisions of the Prior Loan Document shall, subject to this SECTION 11.18, be
superseded hereby and thereby; PROVIDED, HOWEVER, that notwithstanding the
amendment and restatement of the Prior Loan Document by this Agreement, the
Company shall continue to be liable to any Bank (as such term is defined in the
Prior Loan Document), BofA (individually and as agent) or the Agent-Related
Persons (as defined in the Prior Loan Document) with respect to agreements on
the part of the Company under the Prior Loan Document to indemnify and hold any
Bank, BofA (individually and as agent) or the Agent-Related Persons harmless
from and against all claims, demands, liabilities, damages, losses, costs,
charges and expenses to which any Bank, BofA (individually and as agent) or the
Agent-Related Persons may be subject arising in connection with any action
taken, failure to take action or transaction contemplated in or under the Prior
Loan Document during the period that such agreement was in effect. Without
limiting the generality of the foregoing, SECTIONS 11.05 and 4.01, 4.03 and,
4.04 of the Prior Loan Document shall not be superseded, modified or otherwise
affected by this Agreement.

                                     -84-
<PAGE>   91

                  (b) Notwithstanding the amendment and restatement of the Prior
Loan Document by this Agreement, the Loans under, and as defined in, the Prior
Loan Document ("Continuing Loans") owing to the Lenders by the Company closing
remain outstanding as of the date hereof, and will remain outstanding as of the
Closing Date, and will constitute continuing Obligations hereunder and shall
continue to be secured by the Collateral.

                  (c) The Continuing Loans and the Liens securing payment
thereof shall in all respects be continuing, and this Agreement shall not be
deemed to evidence or result in a novation or repayment and re-borrowing of the
Continuing Loans. In furtherance of and without limiting the foregoing (i) all
amounts owing with respect to the Continuing Loans, other than the principal
amount thereof, but including, accrued interest, fees and expenses with respect
to the Continuing Loans shall have been paid currently on and as of the Closing
Date and (ii) from and after the Closing Date, the terms, conditions, and
covenants governing the Continuing Loans shall be solely as set forth in this
Agreement, which shall supersede the Prior Loan Document in its entirety.

                            [Signature Pages Follow]




                                     -85-
<PAGE>   92






         IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
duly executed and delivered in Chicago, Illinois by their proper and duly
authorized officers as of the day and year first above written.

                         CENTURY BUSINESS SERVICES, INC.


                         By  /s/Charles D. Hamm, Jr.
                             -------------------------------------------------
                             Name: Charles D. Hamm, Jr.
                             Title:   Senior Vice President and Chief Financial
                                      Officer

                         BANK OF AMERICA, N.A., as Agent


                         By  /s/ Sean Grimes
                             --------------------------------------------
                             Name:  Sean Grimes
                             Title: Agency Officer


                         BANK OF AMERICA, N.A., Individually as a Lender
                         and as the Issuing Bank


                         By  /s/ Timothy J. Pepowski
                             --------------------------------------------
                             Name:  Timothy J. Pepowski
                             Title:  Senior Vice President



                                      S-1
                             [TO CREDIT AGREEMENT]

<PAGE>   93

                                  BANKBOSTON, NA, as a Co-Agent and individually
                                  as a Lender


                                 By /S/Lindsay W. McSweeney
                                   ---------------------------------------------
                                   Name: Lindsay W. McSweeney
                                   Title:   Director






                                      S-2
                             [TO CREDIT AGREEMENT]
<PAGE>   94

                                          BANK ONE, MICHIGAN, as a Co-Agent and
                                          individually as a Lender


                                          By    /s/William J. McCaffrey
                                            -----------------------------------
                                          Name:  William J. McCaffrey
                                          Title: First Vice President







                                      S-3
                             [TO CREDIT AGREEMENT]
<PAGE>   95

                                       LASALLE BANK NATIONAL ASSOCIATION, as
                                       a Co-Agent and individually as a Lender


                                       By:  /s/ David A. Chaima
                                         --------------------------------------
                                         Name: David A. Chaima
                                         Title: Officer







                                      S-4
                             [TO CREDIT AGREEMENT]

<PAGE>   96




                                      PNC  BANK,  NATIONAL  ASSOCIATION,  as a
                                      Co-Agent  and  individually  as a Lender


                                      By  /s/ Bryon A. Pike
                                        --------------------------------------
                                        Name: Bryon A. Pike
                                        Title:   Vice President









                                      S-5
                             [TO CREDIT AGREEMENT]

<PAGE>   97




                             COMERICA BANK


                             By /s/ Jeffrey J. Judge
                             -------------------------------
                             Name: Jeffrey J. Judge
                              Title: Vice President







                                      S-6
                             [TO CREDIT AGREEMENT]

<PAGE>   98
                                         FIFTH THIRD BANK, NORTHEASTERN OHIO


                                         By  /s/David J. Williams
                                           -------------------------------------
                                           Name: David J. Williams
                                           Title: Vice President








                                      S-7
                             [TO CREDIT AGREEMENT]

<PAGE>   99




                             HUNTINGTON NATIONAL BANK


                             By /s/Laura L. Conway
                                -----------------------------
                                Name: Laura L. Conway
                                Title: Vice President










                                      S-8
                             [TO CREDIT AGREEMENT]

<PAGE>   100




                                       FIRSTAR BANK, N.A.


                                       By /s/David J. Dannemiller
                                         ------------------------------------
                                         Name: David J. Dannemiller
                                         Title:Vice President






                                      S-9
                             [TO CREDIT AGREEMENT]

<PAGE>   101




                              FIRSTMERIT BANK, N.A.


                            By /s/ Edward D. Yannayon
                               --------------------------------------
                            Name:  Edward D. Yannayon
                            Title: Vice President-Capital Markets








                                      S-10
                             [TO CREDIT AGREEMENT]

<PAGE>   102




                            FIRST UNION NATIONAL BANK


                             By /s/ Mark B. Felker
                               -------------------------------------
                               Name: Mark B. Felker
                               Title: Senior Vice President







                                      S-11
                             [TO CREDIT AGREEMENT]

<PAGE>   103





                                           U.S. BANK, N.A.


                                           By /s/ Denise M. Glab
                                             -------------------------------
                                             Name:  Denise M. Glab
                                             Title: Officer








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