ALLMERICA FINANCIAL CORP
10-K, 1998-03-27
FIRE, MARINE & CASUALTY INSURANCE
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                                   FORM 10-K
 
                                 UNITED STATES
                      SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, DC 20549
 
[X] ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE SECURITIES EXCHANGE
    ACT OF 1934
 
  FOR THE FISCAL YEAR ENDED: DECEMBER 31, 1997
 
                                      OR
 
[_] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(D) OF THE SECURITIES
    EXCHANGE ACT OF 1934
 
  FOR THE TRANSITION PERIOD FROM:    TO
 
  COMMISSION FILE NUMBER: 1-13754
 
                        ALLMERICA FINANCIAL CORPORATION
            (EXACT NAME OF REGISTRANT AS SPECIFIED IN ITS CHARTER)
 
               DELAWARE                              04-3263626
    (STATE OR OTHER JURISDICTION OF               (I.R.S. EMPLOYER
    INCORPORATION OR ORGANIZATION)             IDENTIFICATION NUMBER)
 
    440 LINCOLN STREET, WORCESTER,                      01653
             MASSACHUSETTS                           (ZIP CODE)
    (ADDRESS OF PRINCIPAL EXECUTIVE
               OFFICES)
 
      Registrant's telephone number, including area code: (508) 855-1000
 
          Securities registered pursuant to Section 12(b) of the Act:
 
   Title of each class of securities    Name of Exchange on which Registered
COMMON STOCK, $.01 PAR VALUE, TOGETHER
      WITH STOCK PURCHASE RIGHTS
 
                                               NEW YORK STOCK EXCHANGE
   7 5/8% SENIOR DEBENTURES DUE 2025           NEW YORK STOCK EXCHANGE
 
       Securities registered pursuant to Section 12(g) of the Act: NONE
 
  Indicate by check mark whether the registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such reports), and (2) has been subject to
such filing requirements for the past 90 days. Yes [X]  No [_]
 
  Indicate by check mark if disclosure of delinquent filers pursuant to Item
405 of Regulation S-K is not contained herein, and will not be contained, to
the best of the registrant's knowledge, in definitive proxy or information
statements incorporated by reference in Part III of this Form 10-K or any
amendment to this Form 10-K. [_]
 
  Based on the closing sales price of March 13, 1998 the aggregate market
value of the voting and non-voting stock held by nonaffiliates of the
registrant was $3,315,209,036.
 
  The number of shares outstanding of the registrant's common stock, $.01 par
value, was 59,979,641 shares outstanding as of March 13, 1998.
 
                      DOCUMENTS INCORPORATED BY REFERENCE
 
  Portions of Allmerica Financial Corporation's Annual Report to Shareholders
for 1997 are incorporated by reference in Parts I, II, and IV. Portions of
Allmerica Financial Corporation's Proxy Statement of Annual Meeting of
Shareholders to be held May 12, 1998 are incorporated by reference in Part
III.
 
                 Total number of pages, including cover page:
 
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                                    PART I
 
                                    ITEM I
 
                                   BUSINESS
 
ORGANIZATION
 
  Allmerica Financial Corporation ("AFC" or the "Company") is a non-insurance
holding company organized as a Delaware corporation in 1995. The consolidated
financial statements of AFC include the accounts of First Allmerica Financial
Life Insurance Company ("FAFLIC"), its wholly-owned life insurance subsidiary,
Allmerica Financial Life Insurance and Annuity Company ("AFLIAC"), non-
insurance subsidiaries (principally brokerage and investment advisory
subsidiaries) and Allmerica Property & Casualty Companies, Inc. ("Allmerica
P&C", a wholly-owned non-insurance holding company).
 
  Allmerica P&C and a wholly-owned subsidiary of the Company merged on July
16, 1997. Through the merger, the Company acquired all of the outstanding
common stock of Allmerica P&C that it did not already own in exchange for cash
of $425.6 million and approximately 9.7 million shares of AFC stock valued at
$372.5 million. Total consideration was allocated to the minority interest in
the assets and liabilities based on their fair values. The minority interest
acquired totaled $703.5 million. A total of $90.6 million, representing the
fair values of the net assets acquired, net of deferred taxes, has been
allocated to goodwill and is being amortized over a 40-year period.
 
  On February 3, 1997, AFC Capital Trust (the "Trust"), a subsidiary business
trust of AFC, issued $300.0 million Series A Capital Securities, which pay
cumulative dividends at a rate of 8.207% semiannually commencing August 15,
1997. The Trust exists for the sole purpose of issuing the Capital Securities
and investing the proceeds thereof in an equivalent amount of 8.207% Junior
Subordinated Deferrable Interest Debentures due 2027 of AFC (the "Subordinated
Debentures"). Through certain guarantees, the Subordinated Debentures and the
terms of related agreements, AFC has irrevocably and unconditionally
guaranteed the obligations of the Trust under the Capital Securities. Net
proceeds from the offering of approximately $296.3 million funded a portion of
the aforementioned acquisition of the 24.2 million publicly held shares of
Allmerica P&C. On August 7, 1997, AFC and the Trust exchanged the Series A
Capital Securities for a like amount of Series B Capital Securities and
related guarantees which are registered under the Securities Act of 1933 as
required under the terms of the initial transaction.
 
FINANCIAL INFORMATION ABOUT INDUSTRY SEGMENTS
 
  The Company offers financial products and services in two major areas: Risk
Management and Retirement and Asset Accumulation. Within these broad areas,
the Company operates principally in five operating segments. These segments
are Regional Property and Casualty; Corporate Risk Management Services
("CRMS"); Allmerica Financial Services ("AFS"); Institutional Services; and
Allmerica Asset Management ("AAM"). In addition to the five operating
segments, the Company also has a Corporate segment, which consists primarily
of cash, investments, corporate debt and Capital Securities.
 
  Information with respect to each of the Company's segments is included in
"Segment Results" on pages 30-40 in Management's Discussion and Analysis of
Financial Condition and Results of Operations and in Note 14 on page 70 of the
Notes to the Consolidated Financial Statements included in the 1997 Annual
Report to Shareholders, the applicable portions of which are incorporated
herein by reference.
 
DESCRIPTION OF BUSINESS BY SEGMENT
 
  Following is a discussion of each of the Company's five operating segments.
 
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RISK MANAGEMENT
 
REGIONAL PROPERTY AND CASUALTY
 
 General
 
  The Company's Regional Property and Casualty segment is composed of its
wholly-owned subsidiary, Allmerica P&C, which consists of The Hanover
Insurance Company ("Hanover") and Hanover's 82.5%-owned subsidiary, Citizens
Corporation ("Citizens"). For the year ended December 31, 1997, the Regional
Property and Casualty segment accounted for approximately $2,275.3 million, or
67.0%, of consolidated revenues and approximately $158.2 million, or 52.2%, of
consolidated income before taxes. The Company primarily underwrites personal
and commercial property and casualty insurance through this segment, with
Hanover's principal operations located in the Northeast and Citizens' in
Michigan. Both Hanover and Citizens have an historically strong regional focus
and both place heavy emphasis on underwriting profitability and loss reserve
adequacy. As of December 31, 1996, according to A.M. Best, the Regional
Property and Casualty segment ranks as one of the 30 largest property and
casualty insurance groups in the United States based on net premiums written.
 
  The Company strives to maintain a clear focus on the core disciplines of
underwriting, pricing, claims adjusting, marketing and sales. In particular,
the Regional Property and Casualty segment seeks to achieve and maintain
underwriting profitability in each of its five major product lines. The
Company's overall strategy is to improve profitability through operating
efficiencies and to pursue measured growth in profitable markets.
 
  The industry's profitability can be affected significantly by price
competition, volatile and unpredictable developments such as extreme weather
conditions and natural disasters, legal developments affecting insurer
liability and the size of jury awards, fluctuations in interest rates and
other factors that may affect investment returns and other general economic
conditions and trends, such as inflationary pressures that may affect the
adequacy of reserves.
 
  In 1996, the Company, in the Regional Property and Casualty segment, began
the process of consolidating certain operations of Hanover and Citizens which
are intended to achieve process improvements and efficiencies in operations.
These operations include claims, finance, policy processing and administrative
functions. In 1997, Citizens upgraded its claims processing automation and
consolidated many of its Michigan claims offices into a regional claims center
based in Howell. At Hanover, claim office consolidation also occurred into
central locations reducing the number of offices from twenty-eight to
nineteen. Additionally, Citizens increased claim draft authority for its
agents and implemented a network of auto repair facilities to streamline
damage appraisal and repair. Citizens and Hanover also began reengineering its
processing of commercial lines business, redefining underwriting roles and
providing more authority to agents to price and bind standard accounts.
 
 Lines of Business
 
  Hanover and Citizens both underwrite personal and commercial property and
casualty insurance coverage. The personal segment principally includes
personal automobile and homeowners' coverage. The commercial segment
principally includes workers' compensation, commercial automobile and
commercial multiple peril coverage.
 
  Personal automobile coverage insures individuals against losses incurred
from personal bodily injury, bodily injury to third parties, property damage
to an insured's vehicle, and property damage to other vehicles and other
property.
 
  Homeowners coverage insures individuals for losses to their residences and
personal property, such as those caused by fire, wind, hail, water damage
(except for flooding), theft and vandalism, and against third party liability
claims.
 
  Commercial automobile coverage insures businesses against losses incurred
from personal bodily injury, bodily injury to third parties, property damage
to an insured's vehicle, and property damage to other vehicles and other
property.
 
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  Workers' compensation coverage insures employers against employee medical
and indemnity claims resulting from injuries related to work. Workers'
compensation policies are often written in conjunction with other commercial
policies.
 
  Commercial multiple peril coverage insures businesses against third party
liability from accidents occurring on their premises or arising out of their
operations, such as injuries sustained from products sold. It also insures
business property for damage, such as that caused by fire, wind, hail, water
damage (except for flooding), theft and vandalism.
 
  Both Hanover and Citizens also offer a variety of other products, such as
inland marine, fire, and fidelity and surety insurance. The Company, through
the Regional Property and Casualty segment, provides self-insurance
administration services for individual and group risks and writes excess
reinsurance coverage for the self-insurance programs it administers through
its wholly-owned subsidiary, Citizens Management, Inc.
 
  Hanover's Amgro, Inc. ("Amgro"), is an insurance premium finance company
which provides short-term installment loans to small and medium-sized
businesses that do not wish to prepay property and casualty insurance
premiums. In exchange for advancing full policy premiums to the insurance
carrier or its agent, the insured executes a promissory note with Amgro which
enables Amgro to cancel the insurance and receive the unearned premium in the
event of default in payment by the insured. Amgro also offers loans to
independent agencies at competitive rates.
 
 Customers, Marketing and Distribution
 
  Through its property and casualty insurance subsidiaries, the Company is
licensed to sell property and casualty insurance in all fifty states in the
United States, as well as the District of Columbia. Hanover's business is
concentrated in the Northeast, primarily Massachusetts, New York, New Jersey
and Maine. Citizens' business is predominantly in Michigan and continues to
expand into Indiana and Ohio.
 
  The Company markets property and casualty insurance products through
approximately 2,500 independent insurance agencies and seeks to establish
long-term relationships with larger, well-established agencies. In selecting
agencies for new appointments, the Company considers the following criteria: a
record of profitability and financial stability, an experienced and
professional staff, a marketing plan for future growth and a succession plan
for management. Once appointed, each agency's performance is carefully
monitored.
 
  Since the Company offers property and casualty insurance products
predominately through independent agents, fostering a close, supportive
relationship with each agency is critical to the continued growth of the
business. The Company, in the Regional Property and Casualty segment,
compensates agents based on profitability, in addition to regular commission.
This practice motivates its agents to write policies for customers with above-
average profit characteristics. By offering its independent agents a
consistent source of products demanded by the agents' customers, the Company
believes that an increasing number of its agents will rely on it as their
principal supplier of insurance products. The Regional Property and Casualty
segment has implemented a number of programs designed to strengthen its
relationship with its agencies. These initiatives include the formation of a
National Agency Advisory Council at Hanover, and a Regional Agents Advisory
Council at Citizens, consisting of agent representatives. These councils seek
to coordinate marketing efforts, support implementation of the Company's
strategies and enhance local market presence. Citizens' position as a
principal provider with many of its agencies is evidenced by its high average
premiums written per agency of approximately $1.6 million in 1997 in Michigan.
 
  Over the past few years, Hanover has begun to exploit the benefits of
worksite marketing as a distribution channel for personal property and
casualty lines. This worksite distribution channel offers discounted insurance
products that are individually written to employees and members of
organizations which have established a marketing agreement with the Company.
Management believes that advantages of competitive pricing, effective consumer
awareness campaigns at sponsoring organizations, the convenience of payroll
deducted premiums and word of mouth advertising will contribute to the
effectiveness of the worksite distribution channel. Also, the Company, through
the Regional Property and Casualty segment, is exploring sales through banks
and electronic commerce. Additionally, the Company expects to be well
positioned to integrate other insurance products offered by other subsidiaries
of AFC in order to maximize corporate worksite marketing relationships.
 
                                       4
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  Citizens also develops and markets franchise programs that are tailored for
members of associations and organizations, including its Citizens Best program
for senior citizens.
 
  The Company, in the Regional Property and Casualty segment, is not dependent
upon a single customer or a few customers, for which the loss of any one or
more would have an adverse effect upon the segment's insurance operations.
 
  Hanover
 
  Hanover accounted for approximately $1,097.8 million, or 56.2%, of the
Regional Property and Casualty segment's consolidated net premium earned in
1997. Hanover's products are marketed through independent agencies which
provide specialized knowledge of property and casualty products, local market
conditions and targeted customer characteristics.
 
  Hanover seeks to pursue measured growth in existing markets through local
management operations that apply extensive knowledge of markets to offer
competitive products and services. Hanover also seeks to increase operating
efficiencies through centralized strategic planning, marketing and
administrative support functions and increased use of sophisticated risk
selection and operational technologies. During 1997, the Company completed the
process of consolidating certain operations of Hanover and Citizens which is
intended to achieve process improvements and efficiencies in operations. These
operations include claims, finance, policy processing and administration
functions.
 
  Over the past few years, Hanover introduced an automated risk selection
program for the private passenger automobile business which rates the
probability of future claims potential and increases the efficiency of the
underwriting process. Hanover also introduced a similar program for its
homeowners' business. Hanover is also expanding its use of agency-company
interface ("ACI") technology, which enables agents to electronically submit
personal lines policies for review and rating. The Company believes that these
investments in technology will, over time, create technological efficiencies
and provide capacity for enhanced service to customers.
 
  Although Hanover's strategic planning and certain of its administrative
functions are centralized in the home office, the Company is committed to
maintaining the local market presence afforded by Hanover's eleven
branch/sales underwriting offices. These branches provide knowledge of local
regulatory and competitive conditions, and have developed close relationships
with Hanover's independent agents, who provide specialized knowledge of
property and casualty products, local market conditions and target market
characteristics. Hanover believes that the selection of attractive markets in
which to pursue profitable growth depends upon maintaining its local market
presence to enhance underwriting results and identify favorable markets.
 
  In 1997, Hanover reached an agreement with Travelers Property Casualty to
facilitate Travelers' writing of certain Hanover Insurance policies, as they
expire, in Alabama, California, Kansas, Mississippi, Missouri, Texas and
Vermont. In these seven states, Hanover has approximately 250 agents
generating approximately $90 million in premium annually. Hanover has ceased
writing substantially all personal and commercial policies in these states
except for employer and association-sponsored group property and casualty
business, surety bonds and specialty program commercial policies. The plan was
conditioned upon the appropriate regulatory approval in each state. The
Company has received substantially all of the appropriate regulatory approvals
as of December 31, 1997.
 
  Citizens
 
  Citizens accounted for approximately $855.3 million, or 43.8%, of the
Regional Property and Casualty segment's consolidated net premium earned in
1997. Citizens' products are also marketed through independent agencies which
provide specialized knowledge of property and casualty products, local market
conditions and targeted customer characteristics.
 
  Citizens seeks to pursue profitable growth in existing markets by
establishing long-term relationships with larger, well-established agencies.
To solidify its relationship with higher quality agents, Citizens offers
enhanced profit sharing agreements, recognition awards and maintains local
presence through five branch offices and three claims offices in Michigan,
Indiana and Ohio. In addition, Citizens continues to maintain long-term
pricing and underwriting integrity to remain a stable market for the
independent agents.
 
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  In 1997, Citizens completed the process of consolidating certain operations
with Hanover to achieve process improvements and efficiencies in operations
including claims, finance, policy processing and administrative functions.
Additionally, during 1997 Citizens relocated many of its claims functions to a
regional office in Michigan to provide for better client service and gain
operational efficiencies.
 
  Citizens has been successful in developing and marketing groups in both
personal and commercial segments that are tailored for members of
associations, financial institutions and employers in Michigan, Indiana and
Ohio. The organizations may choose to make Citizens' programs available to
their members or employees based on an evaluation of Citizens' rates, service
and regulation, but each risk is individually underwritten and each customer
is issued a separate policy. Associations and organizations receive no payment
for making Citizens' franchise programs available to their members or
employees. As of December 31, 1997, Citizens had approximately 144 group
programs in-force, 114 of which were in personal lines and 30 of which were in
commercial lines. Revenue from personal and commercial lines groups accounts
for nearly 50 percent of Citizens' total premium volume.
 
  Citizens continues its use of agency-company interface ("ACI") technology,
which enables agents to electronically submit personal lines policies for
review and rating. In addition, agents are authorized to bind Citizens on
risks. The agents are guided by Citizens' written underwriting rules and
practices. These rules and practices set forth eligibility rules for various
policies and coverages, unacceptable risks, and maximum and minimum limits of
liability. Violation of these rules and practices is grounds for termination
of the agency's contract to represent Citizens.
 
 Residual Markets and Pooling Arrangements
 
  As a condition of its license to do business in various states, the Company
is required to participate in mandatory property and casualty shared market
mechanisms or pooling arrangements which provide various insurance coverages
to individuals or other entities that otherwise are unable to purchase such
coverage voluntarily provided by private insurers. For example, since most
states compel the purchase of a minimal level of automobile liability
insurance, states have developed shared market mechanisms to provide the
required coverages and in many cases, optional coverages, to those drivers
who, because of their driving records or other factors, cannot find insurers
who will write them voluntarily. The Company's participation in such shared
markets or pooling mechanisms is generally proportional to the Regional
Property and Casualty segment's direct writings for the type of coverage
written by the specific pooling mechanism in the applicable state. The Company
incurred an underwriting loss from participation in such mechanisms, mandatory
pools and underwriting associations of $12.9 million, $5.3 million and $2.8
million in 1997, 1996 and 1995 relating primarily to coverages for personal
and commercial automobile, personal and commercial property, and workers'
compensation. The increase in the underwriting loss is primarily related to
Hanover's participation in the Massachusetts Commonwealth Automobile
Reinsurers ("CAR") pool which is consistent with the rate decrease and higher
actual loss activity experienced in the overall Massachusetts automobile
market.
 
  Assigned Risk Plans
 
  Assigned risk plans are the most common type of shared market mechanism.
Many states, including Massachusetts, Illinois, New Jersey and New York
operate assigned risk plans. The plan assigns applications from drivers who
are unable to obtain insurance in the voluntary market to insurers licensed in
the applicant's state. Each insurer is required to accept a specific
percentage of applications based on its market share of voluntary business in
the state. Once an application has been assigned to an insurer, the insurer
issues a policy under its own name and retains premiums and pays losses as if
the policy were voluntarily written.
 
  Reinsurance Facilities and Pools
 
  Reinsurance facilities are currently in operation in various states that
require an insurer to write all applications submitted by an agent. As a
result, an insurer could be writing policies for applicants with a higher risk
of loss than it would normally accept. The reinsurance facility allows the
insurer to cede this high risk business to the reinsurance facility, thus
sharing the underwriting experience with all other insurers in the state. If a
claim is paid on a policy issued in this market, the facility will reimburse
the insurer. Typically, reinsurance facilities operate at a deficit, which is
then recouped by levying assessments against the same insurers.
 
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  A type of reinsurance mechanism that exists in New Jersey, The New Jersey
Unsatisfied Claim and Judgment Fund ("NJUCJF"), covers no-fault first party
medical losses in excess of $0.8 million. All automobile insurers in this
state are required to participate in the reinsurance mechanism. Insurers are
reimbursed for their covered losses in excess of the threshold. Funding for
this fund comes from assessments against automobile insurers based upon their
proportionate market share of the state's automobile liability insurance
market. The NJUCJF currently has an unfunded liability for future payment
years. It calculates assessments against insurers on the basis of a two-year
cash flow analysis.
 
  At December 31, 1997, CAR was the only reinsurer which represented 10% or
more of the Regional Property and Casualty segment's reinsurance business. As
a servicing carrier in Massachusetts, the Company cedes a significant portion
of its private passenger and commercial automobile premiums to CAR. Net
premiums earned and losses and loss adjustment expenses ceded to CAR for the
years ended December 31, 1997, 1996 and 1995 were $32.3 million and $28.2
million, $38.0 million and $21.8 million, and $49.1 million and $33.7 million,
respectively.
 
  The Company ceded to the Michigan Catastrophic Claims Association ("MCCA")
premiums earned of $9.8 million, $50.5 million and $66.8 million in 1997, 1996
and 1995, respectively. Losses and loss adjustment expenses ceded in 1997,
1996 and 1995 were $(0.8) million, $(52.9) million and $62.9 million,
respectively. The decrease in earned premiums ceded to MCCA reflects a
reduction in premiums charged per policyholder by MCCA. In 1997 and 1996, the
MCCA's favorable development on prior year reserves exceeded the losses and
LAE incurred during the year.
 
  At December 31, 1997 and 1996, the Company, in the Regional Property and
Casualty segment, had reinsurance recoverable on paid and unpaid losses from
CAR of $45.7 million and $57.6 million and from MCCA of $280.2 million and
$292.0 million, respectively. Management believes that in the current
regulatory climate, the Company, in the Regional Property and Casualty
segment, is unlikely to incur any material loss or become unable to pay claims
as a result of nonpayment of amounts owed to it by CAR, because CAR is a
mandated pool supported by all insurance companies licensed to write
automobile insurance in the Commonwealth of Massachusetts. In addition, the
MCCA (i) is currently in a surplus position, (ii) the payment obligations of
the MCCA are extended over many years, resulting in relatively small current
payment obligations in terms of MCCA total assets, (iii) all amounts owed to
the Company by the MCCA have been paid when due, and (iv) the MCCA is
supported by assessments permitted by statute.
 
  Reference is made to Note 16 on pages 71 and 72 and Note 20 on pages 74 and
75 of the Notes to Consolidated Financial Statements of the 1997 Annual Report
to Shareholders, the applicable portions of which are incorporated herein by
reference.
 
  Joint Underwriting Associations
 
  A joint underwriting association ("JUA") is similar to a reinsurance pool.
Generally, a JUA allows an insurer to share with other insurers the
underwriting experience of drivers that reflect a higher risk of loss than the
insurer would normally accept. Under a JUA, a limited number of insurers are
designated as "servicing carriers." The servicing carrier is responsible for
collecting premiums and paying claims for the policies issued in the JUA, and
such insurers receive a fee for these administrative services. The
underwriting results of the servicing carrier are then shared with all
insurers in the state. Like reinsurance facilities, JUA's typically operate at
a deficit, and fund that deficit by levying assessments on insurers.
 
  Other Mechanisms
 
  The principal shared market mechanisms for property insurance are the Fair
Access to Insurance Requirements Plans ("FAIR Plans"), the formation of which
was required by the federal government as a condition to an insurer's ability
to obtain federal riot reinsurance coverage following the riots and civil
disorder that occurred during the 1960's. These plans, created as mechanisms
similar to automobile assigned risk plans,
 
                                       7
<PAGE>
 
were designed to increase the availability of property insurance in urban
areas. The federal government reinsures those insurers participating in FAIR
Plans against excess losses sustained from riots and civil disorders. The
individual state FAIR Plans are created pursuant to statute or regulation. The
property shared market mechanisms provide basic fire insurance and extended
coverage protection for dwellings and certain commercial properties that could
not be insured in the voluntary market. A few states also include a basic
homeowners form of coverage in their shared market mechanism.
 
  With respect to commercial automobile coverage, another pooling mechanism, a
Commercial Auto Insurance Plan ("CAIP"), uses a limited number of servicing
carriers to handle assignments from other insurers. The CAIP servicing carrier
is paid a fee by the insurer who otherwise would be assigned the
responsibility of handling the commercial automobile policy and paying claims.
Approximately 40 states have CAIP mechanisms, including Connecticut, Illinois,
New Hampshire, Maine, New Jersey and Rhode Island.
 
 Competition
 
  The property and casualty industry is highly competitive among national
agency companies, direct writers, and regional and local insurers on the basis
of both price and service. Many of these companies are larger and have greater
financial and technical resources than Hanover and Citizens. National agency
companies sell insurance through independent agents and usually concentrate on
commercial lines of property and casualty insurance. Direct writers, including
those with exclusive agent representation, dominate the personal lines of
property and casualty insurance and operate on a national, regional or single
state basis. Regional and local companies sell through independent agents in
one or several states in the same region and usually compete in both personal
and commercial lines. Hanover and Citizens market through independent agents
and therefore compete with other independent agency companies for business in
each of the agencies representing them.
 
  Hanover faces competition in personal lines primarily from direct writers
and regional and local companies. In its commercial lines, Hanover faces
competition primarily from national agency companies and regional and local
companies. Due to the number of companies in Hanover's principal property and
casualty insurance marketplace, there is no single dominant competitor in any
of Hanover's markets. Management believes that its emphasis on maintaining a
local presence in its markets, coupled with investments in operating and
client technologies, will enable Hanover to compete effectively.
 
  During the past few years, the competitive environment in Massachusetts has
increased substantially. Approximately 34% of Hanover's personal automobile
business is currently written in this state. Effective January 1, 1998 and
January 1, 1997, Massachusetts personal automobile rates decreased 4.0% and
6.2%, respectively, as mandated by the Massachusetts Division of Insurance. In
1995, the Massachusetts Division of Insurance began to allow sponsoring
organizations to receive discounts on their auto insurance. Today, Hanover
currently offers more than 100 group programs throughout the state, including
a large group plan in the state with approximately 347,000 eligible members.
In 1997, Hanover began offering a 10% discount on automobile insurance for its
safest drivers. As a result, policyholders have the ability to reduce their
insurance premiums by as much as 20% by combining "safe driver" and "group"
discounts. Management has implemented these discounts in an effort to retain
the Regional Property and Casualty segment's market share in Massachusetts.
These discounts, together with mandated rate decreases, may unfavorably impact
premium growth in Massachusetts.
 
  In Michigan, Citizens competes in personal lines with a number of direct
writers and regional and local companies, several of which are larger than
Citizens. Citizens is the largest writer of property and casualty insurance in
Michigan through independent agents. Citizens' principal competition in the
Michigan homeowners line is from direct writers, including State Farm Group.
Citizens also faces competition from the two largest direct writers in
Michigan, Auto Club Michigan Group and State Farm Group, in the personal
automobile line. In February 1996, an amendment to the Essential Insurance Act
became effective in Michigan. This amendment eliminates personal automobile
and homeowners insurance territorial rating restrictions and limits merit
ratings for automobile policies. This new legislation has removed barriers to
entrance into the market for national agency
 
                                       8
<PAGE>
 
companies, which have not been significant competitive forces in Michigan in
the personal lines of property and casualty insurance in previous years. This
was, in part, due to Michigan's prior insurance regulatory environment which
required such companies to develop and implement special incentive programs
designed to encourage agents to identify and sell insurance to individuals
with lower risk profiles consistent with the constraints of Michigan law.
Although the Company believes that this new legislation will encourage
national companies to return or enter into the state, the Company has not
assessed the impact of this law.
 
  Citizens faces commercial lines competition principally from national agency
companies, and regional and local companies, many of which have financial
resources substantially greater than those of Citizens. Citizens is the second
leading writer in Michigan in its three primary commercial lines combined:
commercial automobile, workers' compensation, and commercial multiple peril.
The commercial industry has been in a downturn over the past several years due
primarily to price competition. Premium rate levels are related to the
availability of insurance coverage, which varies according to the level of
excess capacity in the industry. The current commercial lines market is
extremely competitive due to a continuing soft market in which capacity is
high and prices are low. Because of the commitment at both Hanover and
Citizens to focus on underwriting profitability and a refusal to write
business at inadequate prices, this highly competitive commercial lines market
has impacted the Regional Property and Casualty segment's growth in commercial
lines. In Michigan, Citizens workers' compensation line is the largest
commercial line in terms of premiums written. Over the past few years,
competition has caused Citizens to reduce workers' compensation insurance
rates four times; 8.5%, 7.0%, 6.4% and 8.7% effective May 1, 1995, December 1,
1995, June 1, 1996, and March 1, 1997, respectively. In March 1997, Citizens
introduced workers' compensation product and pricing alternatives, written
through Citizens Insurance Company of Ohio and Citizens Insurance Company of
the Midwest. These vehicles enable greater pricing flexibility, particularly
for writing preferred risks in medium and large workers' compensation
accounts. By the end of 1997, rate filings effective January 1, 1998 by
companies indicated either small decreases for selected classes of business or
even some rate increases.
 
  Since there is no one dominant competitor in any of the markets in which the
Regional Property and Casualty segment competes, management believes there is
opportunity for future growth.
 
 Underwriting
 
  Pricing
 
  The manner in which the Company prices products takes into consideration the
expected frequency and severity of losses, the costs of providing the
necessary coverage (including the cost of administering policy benefits, sales
and other administrative and overhead costs) and a margin for profit.
 
  The Company, in the Regional Property and Casualty segment, seeks to achieve
a target combined ratio in each of its product lines regardless of market
conditions. This strategy seeks to achieve measured growth and consistent
profitability on a continuing basis. The Company concentrates on its
established major product lines, and accordingly, does not typically pursue
the development of products with relatively unpredictable risk profiles. In
addition, the Company utilizes its extensive knowledge of local markets,
including knowledge of regulatory requirements, to achieve superior
underwriting results. Hanover and Citizens rely on information provided by
their local agents and both also rely on the knowledge of its staff in the
local branch offices. As a regional company with significant market share,
Citizens can apply its extensive knowledge and experience in making
underwriting and rate setting decisions.
 
  Claims
 
  The Company employs experienced claims adjusters, appraisers, medical
specialists, managers and attorneys in order to manage its claims. The
Company, in the Regional Property and Casualty segment, has field claims staff
strategically located throughout its operating territories. All claims staff
members work closely with the agents to settle claims rapidly and cost-
effectively.
 
 
                                       9
<PAGE>
 
  Claims office adjusting staff are supported by general adjusters on large
property losses, automobile and heavy equipment damage appraisers on
automobile material damage losses and medical specialists whose principal
concentration is in workers' compensation and no-fault automobile injury
cases. In addition, the claims offices are supported by staff attorneys who
specialize in litigation defense and claim settlements. The Regional Property
and Casualty segment also has special units which investigate suspected
insurance fraud and abuse.
 
  The Company, in the Regional Property and Casualty segment, utilizes claims
processing technology which allows smaller and more routine claims to be
processed at centralized locations. The Company expects that approximately 70%
of its personal lines claims will be processed at these locations, thereby
increasing efficiency and reducing operating costs.
 
  Citizens has instituted a program under which participating agents have
settlement authority for many property loss claims. Based upon the program
experience, the Regional Property and Casualty segment believes that this
program contributes to lower LAE experience and to its higher customer
satisfaction ratings by permitting the early and direct settlement of such
small claims. Approximately 30.1% and 26.6% of the number of total paid claims
reported to Citizens in the years ended December 31, 1997 and 1996,
respectively, were settled under this program.
 
  Hanover and Citizens have increased usage of the managed care expertise of
the Allmerica Financial's Corporate Risk Management Services segment in the
analysis of medical services and pricing in the management of workers'
compensation and medical claims on its automobile policies. Hanover and
Citizens' use of this capability has demonstrated reduced costs and serves
their customers more efficiently.
 
  Property and casualty insurers are subject to claims arising out of
catastrophes which may have a significant impact on their results of
operations and financial condition. The Regional Property and Casualty segment
may experience catastrophe losses in the future which could have a material
adverse impact on the Company. Catastrophes can be caused by various events
including hurricanes, earthquakes, tornadoes, wind, hail, fires and
explosions, and the incidence and severity of catastrophes are inherently
unpredictable. Although catastrophes can cause losses in a variety of property
and casualty lines, homeowners and business property insurance have in the
past generated the vast majority of catastrophe-related claims.
 
 Reserve for Unpaid Losses and Loss Adjustment Expenses
 
  Reference is made to "Reserve for Losses and Loss Adjustment Expenses" on
pages 34, 35 and 36 of Management's Discussion and Analysis of Financial
Condition and Results of Operations of the 1997 Annual Report to Shareholders,
which is incorporated herein by reference.
 
  The Company's actuaries, in the Regional Property and Casualty segment,
review the reserves each quarter and certify the reserves annually as required
for statutory filings.
 
  The Regional Property and Casualty segment regularly reviews its reserving
techniques, its overall reserving position and its reinsurance. Based on (i)
review of historical data, legislative enactments, judicial decisions, legal
developments in impositions of damages, changes in political attitudes and
trends in general economic conditions, (ii) review of per claim information,
(iii) historical loss experience of the Regional Property and Casualty segment
and the industry, (iv) the relatively short-term nature of most policies and
(v) internal estimates of required reserves, management believes that adequate
provision has been made for loss reserves. However, establishment of
appropriate reserves is an inherently uncertain process and there can be no
certainty that current established reserves will prove adequate in light of
subsequent actual experience. A significant change to the estimated reserves
could have a material impact on the results of operations.
 
  Significant periods of time often elapse between the occurrence of an
insured loss, the reporting of the loss to the Company and the Company's
payment of that loss. To recognize liabilities for unpaid losses, the Company
establishes reserves as balance sheet liabilities representing estimates of
amounts needed to pay reported and unreported losses and LAE.
 
                                      10
<PAGE>
 
  The Company, in the Regional Property and Casualty segment, does not use
discounting techniques in establishing reserves for losses and LAE, nor has it
participated in any loss portfolio transfers or other similar transactions.
 
  The following table reconciles reserves determined in accordance with
accounting principles and practices prescribed or permitted by insurance
statutory authorities ("Statutory Reserve") to reserves determined in
accordance with generally accepted accounting principles ("GAAP Reserve") at
December 31, as follows:
 
<TABLE>
<CAPTION>
                                                      1997      1996     1995
                                                    --------  -------- --------
                                                          (IN MILLIONS)
   <S>                                              <C>       <C>      <C>
   Statutory reserve for losses and LAE............ $2,047.2  $2,113.2 $2,123.0
   GAAP adjustments:
     Reinsurance recoverable on unpaid losses......    576.7     626.9    763.5
     Other(*)......................................     (8.5)      4.0      9.5
                                                    --------  -------- --------
   GAAP reserve for losses and LAE................. $2,615.4  $2,744.1 $2,896.0
                                                    ========  ======== ========
</TABLE>
- --------
(*) Primarily represents other statutory liabilities reclassified as loss
    adjustment expense reserves for GAAP reporting and purchase accounting
    adjustments.
 
 Analysis of Losses and Loss Adjustment Expenses Reserve Development
 
  The following table sets forth the development of net reserves for unpaid
losses and LAE from 1987 through 1997 for the Company.
 
<TABLE>
<CAPTION>
                    1997     1996     1995     1994     1993     1992     1991     1990      1989      1988      1987
                  -------- -------- -------- -------- -------- -------- -------- --------  --------  --------  --------
                                                (IN MILLIONS) YEAR ENDED DECEMBER 31,
<S>               <C>      <C>      <C>      <C>      <C>      <C>      <C>      <C>       <C>       <C>       <C>
Net reserve for
 losses and
 LAE(1).........  $2,038.7 $2,117.2 $2,132.5 $2,109.3 $2,019.6 $1,936.9 $1,772.4 $1,550.6  $1,326.3  $1,150.9  $1,008.0
Cumulative
 amount paid as
 of(2):
One year later
 ...............       --     732.1    627.6    614.3    566.9    564.3    569.0    561.5     521.1     465.3     384.3
Two years later
 ...............       --       --   1,008.3    940.7    884.4    862.7    888.0    874.5     820.2     725.3     616.4
Three years
 later .........       --       --       --   1,172.8  1,078.1  1,068.4  1,077.1  1,074.3   1,009.3     901.5     764.5
Four years later
 ...............       --       --       --       --   1,210.9  1,184.1  1,207.1  1,186.4   1,130.1   1,009.7     862.1
Five years later
 ...............       --       --       --       --       --   1,267.5  1,279.4  1,265.4   1,192.7   1,078.8     926.0
Six years later
 ...............       --       --       --       --       --       --   1,337.2  1,314.2   1,240.9   1,116.2     969.7
Seven years
 later .........       --       --       --       --       --       --       --   1,355.3   1,271.4   1,147.4     993.5
Eight years
 later .........       --       --       --       --       --       --       --       --    1,301.6   1,170.4   1,016.5
Nine years later
 ...............       --       --       --       --       --       --       --       --        --    1,192.5   1,034.6
Ten years
 later-- .......       --       --       --       --       --       --       --       --        --        --    1,052.0
Net reserve re-
 estimated as
 of(3):
End of year.....   2,038.7  2,117.2  2,132.5  2,109.3  2,019.6  1,936.9  1,772.4  1,550.6   1,326.3   1,150.9   1,008.0
One year later
 ...............       --   1,989.3  1,991.1  1,971.7  1,891.5  1,868.1  1,755.0  1,601.5   1,412.4   1,220.4   1,058.3
Two years later
 ...............       --       --   1,874.3  1,859.4  1,767.4  1,762.8  1,717.7  1,601.9   1,449.0   1,262.0   1,096.4
Three years
 later .........       --       --       --   1,780.3  1,691.5  1,703.3  1,670.8  1,614.3   1,471.7   1,290.2   1,125.3
Four years later
 ...............       --       --       --       --   1,676.3  1,658.9  1,654.1  1,597.6   1,484.7   1,312.3   1,155.1
Five years later
 ...............       --       --       --       --       --   1,637.3  1,634.6  1,594.3   1,482.3   1,322.1   1,175.2
Six years later
 ...............       --       --       --       --       --       --   1,630.6  1,588.7   1,486.9   1,328.6   1,188.5
Seven years
 later .........       --       --       --       --       --       --       --   1,593.1   1,488.4   1,340.7   1,201.2
Eight years
 later .........       --       --       --       --       --       --       --       --    1,552.1   1,403.7   1,215.4
Nine years later
 ...............       --       --       --       --       --       --       --       --        --    1,412.8   1,226.8
Ten years
 later..........       --       --       --       --       --       --       --       --        --        --    1,238.6
                  -------- -------- -------- -------- -------- -------- -------- --------  --------  --------  --------
(Deficiency)
 Redundancy,
 net(4,5,6).....  $    --  $  127.9 $  258.2 $  329.0 $  343.3 $  299.6 $  141.8 $  (42.5) $ (225.8) $ (261.9) $ (230.6)
                  ======== ======== ======== ======== ======== ======== ======== ========  ========  ========  ========
</TABLE>
- --------
(1) Sets forth the estimated net liability for unpaid losses and LAE recorded
    at the balance sheet date for each of the indicated years; represents the
    estimated amount of net losses and LAE for claims arising in the current
    and all prior years that are unpaid at the balance sheet date, including
    incurred but not reported ("IBNR") reserves.
(2) Cumulative loss and LAE payments made in succeeding years for losses
    incurred prior to the balance sheet date.
(3) Re-estimated amount of the previously recorded liability based on
    experience for each succeeding year; increased or decreased as payments
    are made and more information becomes known about the severity of
    remaining unpaid claims.
 
                                      11
<PAGE>
 
(4) In 1987, Hanover adopted a new actuarial-based reserve methodology
    designed to result in a more accurate reflection of underwriting trends
    and a more appropriate basis for assessing current reserve adequacy. The
    new method is based on groupings of claims using the period in which the
    accident occurred rather than loss experience in the financial reporting
    period. This method tracks the development of claims from a given accident
    period and provides management with continuous updates of losses incurred.
    Management believes that this change to actuarial reserving methodologies
    has resulted in improved reserve adequacy.
(5) Cumulative deficiency or redundancy at December 31, 1997 of the net
    reserve amounts shown on the top line of the corresponding column. A
    redundancy in reserves means the reserves established in prior years
    exceeded actual losses and LAE or were reevaluated at less than the
    original reserved amount. A deficiency in reserves means the reserves
    established in prior years were less than actual losses and LAE or were
    reevaluated at more than the original reserved amount.
(6) The following table sets forth the development of gross reserve for unpaid
    losses and LAE from 1992 through 1997 for the Company:
 
<TABLE>
<CAPTION>
                                        YEAR ENDED DECEMBER 31,
                         ------------------------------------------------------
                           1997     1996     1995     1994     1993      1992
                         -------- -------- -------- -------- --------- --------
                                             (IN MILLIONS)
<S>                      <C>      <C>      <C>      <C>      <C>       <C>
Reserve for losses and
 LAE:
  Gross liability....... $2,615.4 $2,744.1 $2,896.0 $2,821.7  $2,717.3 $2,598.9
  Reinsurance
   recoverable..........    576.7    626.9    763.5    712.4     697.7    662.0
                         -------- -------- -------- -------- --------- --------
    Net liability....... $2,038.7 $2,117.2 $2,132.5 $2,109.3  $2,019.6 $1,936.9
                         ======== ======== ======== ======== ========= ========
One year later:
  Gross re-estimated
   liability............          $2,541.9 $2,587.8 $2,593.5  $2,500.5 $2,460.5
  Re-estimated
   recoverable..........             552.7    596.7    621.8     609.0    592.4
                                  -------- -------- -------- --------- --------
    Net re-estimated
     liability..........          $1,989.2 $1,991.1 $1,971.7  $1,891.5 $1,868.1
                                  ======== ======== ======== ========= ========
Two years later:
  Gross re-estimated
   liability............                   $2,427.7 $2,339.2  $2,333.3 $2,341.9
  Re-estimated
   recoverable..........                      553.5    479.8     565.9    579.1
                                           -------- -------- --------- --------
    Net re-estimated
     liability..........                   $1,874.2 $1,859.4  $1,767.4 $1,762.8
                                           ======== ======== ========= ========
Three years later:
  Gross re-estimated
   liability............                            $2,227.0  $2,145.5 $2,257.3
  Re-estimated
   recoverable..........                               446.8     454.0    554.0
                                                    -------- --------- --------
    Net re-estimated
     liability..........                            $1,780.2  $1,691.5 $1,703.3
                                                    ======== ========= ========
Four years later:
  Gross re-estimated
   liability............                                     $2,102.0  $2,168.2
  Re-estimated
   recoverable..........                                         425.7    509.3
                                                             --------- --------
    Net re-estimated
     liability..........                                     $1,676.3  $1,658.9
                                                             ========= ========
Five years later:
  Gross re-estimated
   liability............                                               $2,027.3
  Re-estimated
   recoverable..........                                                  390.0
                                                                       --------
    Net re-estimated
     liability..........                                               $1,637.3
                                                                       ========
</TABLE>
 
 Reinsurance
 
  The Company, in the Regional Property and Casualty segment, maintains a
reinsurance program designed to protect against large or unusual losses and
LAE activity. This includes both excess of loss reinsurance and catastrophe
reinsurance. Catastrophe reinsurance serves to protect the ceding insurer from
significant aggregate losses arising from a single event such as windstorm,
hail, hurricane, tornado, riot or other extraordinary events.
 
                                      12
<PAGE>
 
The Company determines the appropriate amount of reinsurance based on the
Company's evaluation of the risks accepted and analyses prepared by
consultants and reinsurers and on market conditions including the availability
and pricing of reinsurance. The Company, in the Regional Property and Casualty
segment, has reinsurance for casualty business.
 
  Under the 1997 casualty reinsurance program, the reinsurers are responsible
for 100% of the amount of each loss in excess of $0.5 million per occurrence
up to $30.5 million for general liability and workers' compensation.
Additionally, this reinsurance covers workers' compensation losses in excess
of $30.5 million to $60.5 million per occurrence. Amounts in excess of $60.5
million are retained 100% by the Company.
 
  Under the 1997 catastrophe reinsurance program Hanover retains the first
$25.0 million of loss per occurrence and all amounts in excess of $180.0
million, 55% of all aggregate loss amounts in excess of $25.0 million up to
$45.0 million, and 10% of all aggregate loss amounts in excess of $45.0
million up to $180.0 million. Citizens retains 5% of losses in excess of $10.0
million, up to $25.0 million, and 10% of losses in excess of $25.0 million up
to $180.0 million. Amounts in excess of $180.0 million are retained 100% by
Citizens. In 1996, Citizens had additional catastrophe coverage which
reinsured 90% of $5.0 million for aggregated catastrophe losses in excess of
$5.0 million which individually exceed $1.0 million. In 1997 and 1996, the
Company, in the Regional Property and Casualty segment, recovered $1.2 million
and $4.6 million on its catastrophe coverage, respectively. In 1995, the
Company, in the Regional Property and Casualty segment did not exceed the
minimum catastrophe levels.
 
  Effective January 1, 1998, the Company, in the Regional Property and
Casualty segment, modified its catastrophe reinsurance program to include a
higher retention. Under the 1998 catastrophe reinsurance program, the Company
retains the first $45.0 million. For losses in excess of $45.0 million and up
to $180.0 million, the Company, in the Regional Property and Casualty segment,
retains 10% of the loss. Amounts in excess of $180.0 million are retained 100%
by the Company, in the Regional Property and Casualty segment. The casualty
reinsurance program for 1998 is consistent with the program utilized in 1997.
 
  The Company, in the Regional Property and Casualty segment, cedes to
reinsurers a portion of its risk and pays a fee based upon premiums received
on all policies subject to such reinsurance. Reinsurance contracts do not
relieve the Company from its obligations to policyholders. Failure of
reinsurers to honor their obligations could result in losses to the Company.
The Company believes that the terms of its reinsurance contracts are
consistent with industry practice in that they contain standard terms with
respect to lines of business covered, limit and retention, arbitration and
occurrence. Based on its review of its reinsurers' financial statements and
reputations in the reinsurance marketplace, the Company believes that its
reinsurers are financially sound.
 
  The Company, in the Regional Property and Casualty segment, is subject to
concentration of risk with respect to reinsurance ceded to various residual
market mechanisms. As a condition to the ability to conduct certain business
in various states, the Company is required to participate in various residual
market mechanisms and pooling arrangements which provide various insurance
coverages to individuals or other entities that are otherwise unable to
purchase such coverage voluntarily provided by private insurers. These market
mechanisms and pooling arrangements include CAR and MCCA.
 
  The reserve for losses and loss adjustment expenses at December 31, 1997 and
1996 is shown gross of recoverable on unpaid losses of $576.7 million and
$626.9 million, respectively. The decrease in the reinsurance recoverable on
unpaid losses is primarily attributable to an overall decrease in reinsurance
activity at both Hanover and Citizens. The decrease at Hanover is specifically
related to a decrease in ceded losses on its servicing carrier business. The
decrease at Citizens in 1997 is due to the MCCA's favorable development on
prior year reserves exceeding the losses and LAE incurred during the current
year. The aggregate losses and LAE ceded have no impact on the Company's
consolidated statements of income. Losses and LAE ceded were $120.6 million,
$2.2 million and $229.1 million in 1997, 1996 and 1995, respectively. Earned
premiums ceded were $195.1 million, $232.6 million and $296.2 million in 1997,
1996 and 1995, respectively.
 
                                      13
<PAGE>
 
  Reference is made to "Reinsurance" in Note 16 on pages 71 and 72 of the
Notes to Consolidated Financial Statements of the 1997 Annual Report to
Shareholders, which is incorporated herein by reference.
 
  Reference is also made to "Reinsurance Facilities and Pools" on pages 7 and
8 of this Form 10-K which is incorporated herein by reference.
 
CORPORATE RISK MANAGEMENT SERVICES
 
 General
 
  The Corporate Risk Management Services segment provides managed care medical
group insurance products and administrative services as well as other group
insurance coverages, such as group life, dental and disability products, to
corporate employers. As of December 31, 1997, this segment insured and/or
provided administrative services to the employee benefit plans of over 2,700
employers covering 630,467 employee lives. For the year ended December 31,
1997, this segment accounted for approximately $396.1 million, or 11.7%, of
consolidated revenues and $19.3 million, or 6.4%, of consolidated income
before taxes.
 
  The Company's strategy emphasizes risk sharing and administrative services
only arrangements rather than traditional indemnity medical insurance
products. The Company's risk sharing arrangements consist of providing stop-
loss indemnity insurance coverage for self-insured employers with 100 to 5,000
employees together with managed care and administrative services for coverage
provided by the employer and the Company. This risk sharing approach enables
the Company to provide more managed care, administrative and other services
with less exposure to losses than traditional indemnity medical insurance. In
addition, by emphasizing risk sharing and administrative service arrangements,
the segment has demonstrated more stable profitability by decreasing its
exposure to unpredictable increases in health care costs.
 
  The Company continues to leverage the CRMS segment's managed care and claims
management expertise to capitalize on opportunities with its Regional Property
and Casualty segment affiliates. Legislation in many states permits the cost
containment approaches that have been used to manage employee medical and
disability costs to be applied to control workers' compensation and the
medical component of automobile insurance. In response, the Company has
utilized CRMS' expertise in medical management and claims processing for its
Regional Property and Casualty segment's workers' compensation business and
the medical component of its automobile insurance business. Health care and
other claims professionals ensure that appropriate medical care is provided to
insureds and that bills from health care providers are reasonable. This
integrated managed care and claims adjudication system now manages medical
claims covered by workers' compensation, automobile insurance and health
benefit plans. The Company's capability of providing 24-hour managed care to
effectively manage claims for both casualty and health benefit products has
demonstrated reduced costs, serves its customers more efficiently and is a
competitive advantage.
 
  In addition, the Company is focusing on its integrated claims handling and
claims management services provided to employers through its MedCompONE
product. MedCompONE is a totally integrated claim management program designed
to minimize the overall costs of occupational and non-occupational illness and
injury. MedCompONE can be provided as a service only agreement or in
conjunction with the Company's stop loss or fully insured indemnity coverage.
 
  The Company is also emphasizing the CRMS segment's group life, dental and
disability products. These lines of coverage have historically provided more
stable profitability for the Company than medical coverages, by decreasing the
Company's exposure to unpredictable increases in health care costs and the
underlying risks which are assumed by employers. In order to enhance sales of
these products, each product is available as part of a full service package or
on a stand-alone basis. On January 1, 1998, the Company assumed a block of the
Affinity Group Underwriter business consisting of life, disability, and
medical coverages written and administered through several Third Party
Administrators ("TPAs") in order to expand the marketing possibilities for
CRMS' life and health and property and casualty products.
 
                                      14
<PAGE>
 
 Health Care Regulation and Reform
 
  There continue to be a number of legislative and regulatory proposals
introduced at the federal and state level to reform the current health care
system. At the federal level, recent proposals have focused on managed care
reform, and patient protection and advocacy. State and federal legislation
adopted over the past few years generally limits the flexibility of insurers
with respect to underwriting practices for small employer plans that contain
less than 50 employees, provides for crediting previous coverage for the
purposes of determining pre-existing conditions, and limits the ability to
medically underwrite individual risks in the group market. In addition,
several states have enacted managed care reform legislation which may change
managed care programs. While future legislative activity is unknown, it is
probable that limitations on insurers that utilize managed care programs or
market health insurance to small employers will continue. However, the
Company's rating, underwriting practices, and managed care programs are
consistent with the objectives of current reform initiatives. For example, the
Company does not experience rate small cases, nor does it refuse coverage to
eligible individuals because of medical histories. Also, its managed care
programs provide for coverage outside of the preferred network and allow for
open communication between a doctor and his/her patient. Because of its
emphasis on managed care and risk sharing partnerships, management believes
that it will continue to be able to operate effectively in the event of
further reform, even if specific states expand the existing limitations.
 
  The Company believes that the proposed federal and state health care reforms
would, if enacted, substantially expand access to and mandate the amounts of
health care coverage while limiting or eliminating insurer's flexibility and
restrict the profitability of health insurers and managed care providers. The
Company cannot predict whether any of the current proposals will be enacted or
access the particular impact such proposals may have on the Company's
Corporate Risk Management Services' business.
 
 Products
 
  The following table summarizes premiums by product line for the CRMS segment
for the years ended December 31.
 
<TABLE>
<CAPTION>
                                                            1997   1996   1995
                                                           ------ ------ ------
                                                              (IN MILLIONS)
   <S>                                                     <C>    <C>    <C>
   Health
     Medical
       Fully insured...................................... $ 41.9 $ 40.6 $ 44.6
       Risk sharing.......................................   81.1   83.2   83.0
     Dental
       Fully insured......................................   30.0   21.3   13.1
       Risk sharing.......................................    2.4    2.7    2.8
     Short-term disability
       Fully insured......................................    6.8    6.5    5.5
       Risk sharing.......................................    0.3    0.5    0.5
     Long-term disability
       Fully insured......................................    9.2    8.5    9.0
   Reinsurance assumed (1)................................   69.3   57.5   44.9
   Stop loss (2)..........................................   31.0   26.4   21.4
                                                           ------ ------ ------
   Total health...........................................  272.0  247.2  224.8
   Accidental death & dismemberment.......................    5.3    5.0    4.5
   Other reinsurance assumed..............................    5.5    0.4    1.1
   Life...................................................   50.2   50.3   42.3
                                                           ------ ------ ------
   Total CRMS premiums.................................... $333.0 $302.9 $272.7
                                                           ====== ====== ======
   ASO (3)................................................ $ 27.6 $ 23.8 $ 18.7
                                                           ====== ====== ======
   Total premiums and premium equivalents................. $936.3 $884.3 $786.1
                                                           ====== ====== ======
</TABLE>
- --------
(1) Represents special risk arrangements whereby the Company assumes a limited
    amount of risk by participating in a pool administered by a third party.
    Such arrangements provide insurance coverage to companies for certain high
    limit and excess loss risks.
 
                                      15
<PAGE>
 
(2) Represents premiums primarily related to customized products sold to
    customers providing for stop loss coverage only or in conjunction with
    administrative services.
(3) Administrative services only ("ASO") fees are included in other income in
    the financial information contained in "Management's Discussion and
    Analysis of Financial Condition and Results of Operations" of the Annual
    Report to Shareholders, which is incorporated herein by reference.
 
 Risk Sharing Arrangements
 
  The Company participates in risk sharing arrangements primarily for medical,
dental and short-term disability coverage. In accordance with its strategy to
emphasize risk sharing arrangements with its customers, the Company offers
several funding options that allow employers to share in the risk of their
plan. ASO plans provide employers with a self-funded arrangement in which the
Company provides claims administration and other services selected by the
employer. The Company also provides specific and aggregate stop-loss insurance
coverage for its ASO plans.
 
 Other Group Coverage
 
  The Company's group life, accidental death and dismemberment ("AD&D"),
disability and dental products are offered in conjunction with medical
insurance coverages or as stand alone products. The Company offers features in
its group life insurance which include fixed or variable pricing, or
traditional and supplemental contributory group term life insurance. AD&D
insurance may be included with group term life insurance to pay additional
amounts for losses due to an accident. The Company offers weekly disability
income insurance to cover employees for loss of wages during a short period of
disability, long term disability insurance either with weekly coverage or on a
stand-alone basis and dental insurance for preventive and diagnostic services,
routine restorative services and major restorative services.
 
 Special Risk Arrangements
 
  The Company also provides other special risk arrangements, often taking a
limited share of the risk through reinsurance pools (administered through TPAs
or managing general underwriters), to spread risk and limit exposure in each
arrangement. These programs provide a variety of insurance coverages,
including high limit AD&D, high limit disability income, excess loss medical
reinsurance for self-funded plans, organ transplant, occupational accident and
travel accident.
 
 Traditional Products
 
  The Company offers full indemnity products for medical, surgical and
hospital expense coverage resulting from illness or injury. Many options are
available for deductible amounts and coinsurance levels.
 
 Marketing
 
  The Company sells its CRMS segment's products and services primarily through
approximately 40 sales representatives employed by the Company. These
representatives assist independent producers (for example, agents, brokers and
consultants who represent the purchasers of the Company's products) in the
marketing of these products, and provide assistance with plan design issues
and ongoing service.
 
  The Company continues to expand distribution through growth and leverage of
its existing non-traditional distribution channels. The Company focuses on
three distribution channels to enhance the growth of its non-medical insurance
coverages. First, the Company is capitalizing on its special risk arrangements
with TPAs to promote sales of group life and disability coverages. Second, the
Company continues to form strategic alliances with Health Maintenance
Organizations ("HMOs") and other managed care entities to distribute group
life, disability and dental plans. Third, the Company is building cross-
marketing programs with other segments to capitalize on divisional
distribution systems and products already in place.
 
 
                                      16
<PAGE>
 
 Reinsurance
 
  The Company purchases reinsurance for the CRMS segment's group life
insurance, AD&D, group health, stop-loss and occupational accident coverages.
The Company retains a maximum exposure of $500,000 on life policies and
$250,000 on AD&D policies. The Company also has reinsurance arrangements to
further limit the Company's liability with respect to policies for certain
employers and groups. Although reinsurance does not legally discharge the
ceding insurer from its primary liability for the full amount of policies
reinsured, it does make the assuming insurer liable to the ceding insurer to
the extent of the reinsurance ceded. The Company maintains a gross reserve for
reinsured liabilities.
 
  The Company participates in a catastrophic reinsurance pool for this segment
for coverage against catastrophic life losses from the same event. Under the
pool arrangement, the Company shares in approximately 1.5% of the pool's
losses. The Company purchases reinsurance which limits the Company's share of
annual pool claim losses to $500,000.
 
  With respect to this segment's group health policies, the Company purchases
specific stop-loss coverage for individual major medical claims over $350,000
once such excess claims exceed a minimum aggregate limit of $5.8 million. The
Company also purchases catastrophic coverage for three or more claims arising
from the same event. Under this coverage the Company is reimbursed for medical
and long term disability claims paid in excess of $500,000 in total as a
result of the event. The Company purchases reinsurance protection for
substantially all of its long term disability payments, covering a specific
percent, which generally approximates 50%, of each long term disability
policy. Additionally, the Company purchases reinsurance for medical claims
involving certain organ transplants.
 
  The Company reinsures 90% of the risk associated with its specific and
aggregate stop loss insurance policies issued as part of risk sharing
arrangements. This reinsurance is ceded to a group of ten reinsurers,
including FAFLIC, who share in the risk assumed. Stop loss coverage provided
under Competitive Funding Option plans is not included in this reinsurance
coverage. The Company also reinsures 100% of the risk associated with its
occupational accident policies. This risk is ceded to a reinsurance pool
consisting of twelve reinsurers, including FAFLIC, who share in the risk
assumed. As a member in this reinsurance pool, FAFLIC assumes 12.5% of the
overall risk.
 
  For the year ended December 31, 1997, the Company ceded approximately $93.9
million of premiums associated with its aggregate stop loss policies and
approximately $10.3 million of premiums for the remaining direct insurance
coverages. As of December 31, 1997, the Company had no material amounts due
from reinsurers.
 
 Competition
 
  The Company competes with many insurance companies and other entities in
selling its CRMS products. Competition exists for employer groups, for the
employees who are the ultimate consumers of the Company's products sold
through the CRMS segment and for the independent producers who represent
purchasers of the Company's products. Additionally, most currently insured
employer groups receive annual rate adjustments, and employers may seek
competitive quotations from several sources prior to renewal.
 
  The Company competes primarily with national and regional health insurance
companies and other managed care providers. Many of the Company's competitors
have greater capital resources, local market presence and greater name
recognition than the Company. The Company also competes with Blue Cross and
Blue Shield plans, which in some markets have dominant market share. Most Blue
Cross and Blue Shield plans are non-profit enterprises that do not necessarily
pursue profitability to the same extent as for-profit competitors do. The
Company also competes with HMOs, some of which are non-profit enterprises. In
addition, in its risk sharing and administrative service businesses, the
Company also competes with TPAs.
 
  The Company believes, based upon its knowledge of the market, that in the
current environment, the principal competitive factors in the sale of managed
care medical products are price, breadth of managed care
 
                                      17
<PAGE>
 
network arrangements, name recognition, technology and management information
systems, distribution systems, quality of customer service, product line
flexibility and variety, and financial stability. As a result, the Company
believes that its managed care expertise, access to managed care networks,
commitment to claims management and customer service, and its advanced claims
management and information systems enable it to compete effectively in these
markets. Although the Company cannot predict the effect of current federal and
state health care reform proposals, the Company believes that such reform
measures may increase competition in the sale of health care products by
limiting the ability of the Company's customers to purchase health care
coverage from a wide variety of health care providers and insurers, by
mandating participation by insurers in regional health care alliances or pools
and by limiting rating and underwriting practices.
 
RETIREMENT AND ASSET ACCUMULATION
 
ALLMERICA FINANCIAL SERVICES
 
 General
 
  The Allmerica Financial Services segment includes the individual financial
products businesses of FAFLIC and its wholly-owned subsidiary, AFLIAC, as well
as the Company's registered investment advisor and broker-dealer affiliates.
Through this segment, the Company is a leading provider of investment-oriented
life insurance and annuities to upper income individuals and small businesses
throughout the United States. These products are marketed through the
Company's career agency force of 625 agents, to mutual funds for their
variable annuity customers, and on a wholesale basis to financial planners and
broker-dealers. For the year ended December 31, 1997, the Allmerica Financial
Services segment accounted for $470.6 million, or 13.9%, of consolidated
revenues and $87.4 million, or 28.9%, of consolidated income before taxes.
 
  The Company offers a diverse line of products tailored to its customer
market, including variable universal life, variable annuities, universal life
and retirement plan funding products. The main components of the Company's
current strategy in this segment are to: (i) emphasize investment-oriented
insurance products, particularly variable annuities and variable universal
life insurance, (ii) improve the productivity of the career agency
distribution system, (iii) implement a targeted marketing approach emphasizing
value-added service, (iv) leverage the Company's technological resources to
support marketing and client service initiatives and (v) continue to develop
alternative distribution channels.
 
  The Company's primary distribution system in this segment is its career
agent sales force. Virtually all of the Company's career agents are registered
broker-dealer representatives, licensed to sell all of Allmerica Financial
Services investment products as well as its insurance products. The Company
has implemented a performance-based compensation system which rewards agents
and agencies based upon sales of products which provide greater profits for
the Company. The Company has also instituted higher performance standards for
agency retention, and requires that such standards be achieved earlier, in
order to elevate the productivity of its agent sales force.
 
  In addition to its agency distribution system, the Company has established
several alternative distribution channels which have made significant
contributions to the overall growth of variable product sales in this segment.
Products sold through these channels include Allmerica Select life and annuity
products, which are distributed through independent broker-dealers and
financial planners, as well as annuity products sold through alliances with
mutual fund partners such as Delaware Group ("Delaware"), Pioneer Group
("Pioneer") and Zurich Kemper Investments ("Kemper"). New deposits of these
alternative distribution channels have grown from 35.9% of statutory annuity
premiums and deposits in 1995 to 66.4% in 1997. The Company's strategy is to
pursue additional alternative distribution channels and to seek to increase
sales under existing distribution channels.
 
  The Company has developed a number of new marketing and client service
initiatives in order to encourage sales of its products and improve customer
satisfaction. As part of its focus on the sale of investment-oriented
insurance products, the Company has emphasized a financial planning approach
utilizing face-to-face
 
                                      18
<PAGE>
 
presentations and seminar programs to address different client needs. In order
to identify a favorable prospective client base, the Company has developed a
system utilizing advanced demographic screening and telemarketing techniques.
The Company also regularly delivers seminars focused on retirement planning to
these prospective clients. During 1997, the Company delivered approximately
400 seminars nationally with an average of more than 60 attendees.
 
  The Company has also utilized its technological resources to support its
marketing and client service initiatives in this segment. The Company has
developed automated portfolio re-balancing capabilities and graphical
quarterly report statements which are used to establish and monitor the
desired mix of investments by individual contract and policyholders.
 
  According to 1997 A.M Best's Policy Reports, the Company is among the twenty
largest writers of individual variable annuity contracts and individual
variable universal life insurance policies in the United States in 1996, based
on statutory premiums and deposits. Sales of variable products represented
approximately 94.8%, 89.7% and 84.1% of this segment's statutory premiums and
deposits in 1997, 1996 and 1995, respectively. From 1995 to 1997, income
before taxes from this segment improved $52.2 million, from $35.2 million to
$87.4 million. Statutory premiums and deposits, a common industry benchmark
for sales achievement, totaled $2,733.3 million, $1,616.9 million and $1,060.8
million in 1997, 1996 and 1995, respectively.
 
  Currently, under the Internal Revenue Code, holders of certain life
insurance and annuity products are entitled to tax-favored treatment on these
products. For example, income tax payable by policyholders on investment
earnings under certain life insurance and annuity products is deferred during
the product's accumulation period and is payable, if at all, only when the
insurance or annuity benefits are actually paid or to be paid. Also, for
example, interest on loans up to $50,000 secured by the cash value of certain
insurance policies owned by businesses is eligible for deduction even though
investment earnings during the accumulation period are tax-deferred.
 
  In the past, legislation has been proposed that would have curtailed the
tax-favored treatment of the life insurance and annuity products offered by
the Company. These proposals were not enacted, however, such proposals or
similar proposals are currently under consideration by Congress. If these or
similar proposals directed at limiting the tax-favored treatment of life
insurance policies and annuity contracts were enacted, market demand for such
products offered by the Company would be adversely affected. The Company
cannot predict the impact of such effects.
 
 Products
 
  The following table reflects premiums and deposits on a statutory accounting
practices ("SAP") basis, including universal life and investment-oriented
contract deposits, for the segment's major product lines for the years ended
December 31 1997, 1996 and 1995. Closed Block premiums and deposits have been
combined on a line-by-line basis with premiums and deposits outside the Closed
Block for comparability purposes. Receipts from various products are treated
differently under GAAP and SAP. Under GAAP, universal life, variable universal
life and annuity deposits are not included in revenues but are recorded
directly to policyholder account balances.
 
<TABLE>
<CAPTION>
                                                       1997     1996     1995
                                                     -------- -------- --------
                                                           (IN MILLIONS)
   <S>                                               <C>      <C>      <C>
   Statutory Premiums and Deposits
     Variable universal life........................ $  148.8 $  117.2 $   90.4
     Separate account annuities.....................  2,186.1  1,160.9    647.8
     General account annuities......................    234.7    147.9    128.8
     Retirement investment account annuities........     21.8     24.5     25.6
     Universal life.................................     60.7     71.6     77.2
     Traditional life...............................     58.4     61.9     59.1
     Individual health..............................     22.8     32.9     31.9
                                                     -------- -------- --------
       Total premiums and deposits.................. $2,733.3 $1,616.9 $1,060.8
                                                     ======== ======== ========
</TABLE>
 
 
                                      19
<PAGE>
 
  While the Company continues to offer certain traditional insurance products,
its current focus for new business in this segment is on the sale of variable
products.
 
 Variable Products
 
  The Company's variable products offered through this segment include
variable universal life insurance and variable annuities. The Company's
variable universal life insurance products combine the flexible terms of the
Company's universal life insurance policy with separate account investment
opportunities. The Company also offers a variable joint life product through
this segment. The Company's variable annuities offer the investment
opportunities of the Company's separate accounts and provide a vehicle for
tax-deferred savings. These products are sold pursuant to registration
statements under the Securities Act or exemptions from registration
thereunder.
 
  The Company seeks to achieve product distinction with respect to its
variable products on the basis of quality and diversity of the separate
account investment options underlying these products. The Company's variable
universal life and annuity products offer a variety of account investment
options with choices ranging from money market funds to international equity
funds. The number of these investment options has increased from 41 in 1995 to
69 in 1997, including those underlying the products sold through alternative
distribution channels. For management of these separate accounts, the Company
supplements its in-house expertise in managing fixed income assets with the
equity management expertise of well-known mutual fund advisors, such as
Fidelity Investments, as well as other independent management firms who
specialize in the management of institutional assets. Additionally, the
Company utilizes the services of an experienced investment consultant to the
pension industry to assist it in the selection of these institutional managers
and in the ongoing monitoring of their performance.
 
 Traditional Products
 
  Historically, the Company's primary insurance products offered in this
segment were traditional life insurance products, including whole life,
universal life and term life insurance, as well as fixed annuities, disability
income policies and retirement plan funding products. Upon completion of the
Company's demutualization in October 1995, a Closed Block of all existing
traditional participating life and annuity policies was established for the
payment of future benefits, policyholders' dividends and certain expenses and
taxes relating to these policies. As a result of the Company's conversion to a
stock life insurance company, participating policies are no longer offered.
The Company ceased offering term life insurance in March 1995 and ceased
offering its single premium fixed annuity product in the fourth quarter of
1995. In addition, the Company ceased offering its disability income products
in January, 1996.
 
  The Company's universal life insurance product is an interest-sensitive
product which offers flexibility in arranging the amount of insurance
coverage, the premium level and the premium payment period. The Company also
offers joint life products through this segment designed to meet estate
planning needs. These products offer flexible premiums and benefits and cover
two lives, with benefits paid at the first or second death, depending on the
policy. In addition, the Company offers a funding vehicle for pension plans of
small to medium-sized employers which provides both general account and
separate account investment options.
 
 Distribution
 
  The Company's primary distribution channel for this segment is its national
career agency sales force of 625 agents, housed in 24 general agencies located
in or adjacent to most of the major metropolitan centers in the United States.
Virtually all of these agents are licensed both as insurance agents and
securities broker-dealers by the National Association of Securities Dealers
("NASD"), qualifying them to sell the full range of the Company's products.
The Company has focused on improving the productivity and reducing the cost of
its career agency system through performance-based compensation, higher
performance standards for agency retention and agency training programs. The
Company also regularly conducts comprehensive financial planning seminars and
face-to-face presentations to address different investment objectives of
clients.
 
                                      20
<PAGE>
 
  The Company has established several alternative distribution channels for
this segment's products utilizing independent broker-dealers and financial
planners. Through these distribution channels, the Company has obtained access
to over 300 distribution firms employing over 45,000 sales personnel. In
addition, establishment of these channels has enabled the Company to offer a
broader range of investment options through alliances with Delaware, Pioneer
and Kemper mutual funds. During 1997, total statutory premiums and deposits
from sales of variable annuities through these channels totalled $1,621.6
million, compared to $287.8 million in 1995.
 
 Underwriting
 
  Life insurance underwriting involves a determination of the type and amount
of risk which an insurer is willing to accept and the price charged to do so.
The Company's insurance underwriting standards for this segment attempt to
produce mortality results consistent with the assumptions used in product
pricing. Underwriting also determines the amount and type of reinsurance
levels appropriate for a particular risk profile and thereby allows
competitive risk selection. Underwriting rules and guidelines are based on the
mortality experience of the Company, as well as of the insurance industry and
the general population. The Company also uses a variety of medical tests to
evaluate certain policy applications, based on the size of the policy, the age
of the applicant and other factors.
 
  The Company's product specifications are designed to prevent anti-selection.
Mortality assumptions are thoroughly communicated and monitored. The
underwriting department tracks the profitability indicators of business by
each general agent, including the mix of business, percentage of substandard
and declined cases and placement ratio. Ongoing internal underwriting audits,
conducted at multiple levels, monitor consistency of underwriting requirements
and philosophy. Routine independent underwriting audits conducted by its
reinsurers have supported the Company's underwriting policies and procedures.
 
 Insurance Reserves
 
  The Company has established liabilities for policyholders' account balances
and future policy benefits in the consolidated balance sheets included in the
1997 Annual Report to Shareholders, the applicable portions of which are
incorporated herein by reference, to meet obligations on various policies and
contracts. Policyholders' account balances for universal life and investment-
type policies are equal to cumulative account balances: deposits plus credited
interest, less expense and mortality charges and withdrawals. Future policy
benefits for traditional products are computed on the basis of assumed
investment yields, mortality, persistency, morbidity and expenses (including a
margin for adverse deviation), which are established at the time of issuance
of a policy and generally vary by product, year of issue and policy duration.
 
 Reinsurance
 
  Consistent with the general practice in the life insurance industry, the
Company has reinsured portions of the coverage provided by this segment's
insurance products with other insurance companies. Insurance is ceded
principally to reduce net liability on individual risks, to provide protection
against large losses and to obtain a greater diversification of risk. Although
reinsurance does not legally discharge the ceding insurer from its primary
liability for the full amount of policies reinsured, it does make the
reinsurers liable to the insurer to the extent of the reinsurance ceded. The
Company maintains a gross reserve for reinsurance liabilities. The Company
ceded approximately 2.6% of this segment's total statutory life insurance
premiums in 1997.
 
  With respect to life policies of the Allmerica Financial Services segment,
the Company has reinsurance agreements in place, established on an annual
term, for both automatic and facultative reinsurance. Under automatic
reinsurance, the reinsurer is automatically bound for up to three times the
Company's retention, which currently is $2.0 million per life, with certain
restrictions that determine the binding authority with the various reinsurers.
 
  For life policies greater than $8.0 million, the Company obtains facultative
reinsurance. Prior to issuing facultative reinsurance, the facultative
reinsurer reviews all of the underwriting information relating to the
 
                                      21
<PAGE>
 
policies and reinsures on a policy by policy basis. Depending on the nature of
the risk and the size of the policy, the facultative reinsurance could be
provided by one company or several. The Company sometimes facultatively
reinsures certain policies under $2.0 million which do not satisfy the
Company's underwriting guidelines.
 
  The Company seeks to enter into reinsurance treaties with highly rated
reinsurers. In 1997, the two largest reinsurers for life insurance in this
segment, Connecticut General and St. Louis Re, represented 51.5% of this
segment's life reinsurance ceded based upon statutory premium in that year.
All of the reinsurers utilized by this segment have received an A.M. Best
rating of "A- (Excellent)" or better (Best's Insurance Reports, 1997 edition).
The Company believes that it has established appropriate reinsurance coverage
for this segment based upon its net retained insured liabilities compared to
its surplus. Based on its review of its reinsurers' financial positions and
reputations in the reinsurance marketplace, the Company believes that its
reinsurers are financially sound.
 
  The Company also obtains catastrophe reinsurance for life insurance in this
segment through a catastrophe accident pool. The maximum pool reinsurance
available per company is $50.0 million and the maximum pool reinsurance
available for a single event is $125.0 million. Any amounts in excess of these
limits are the responsibility of the company suffering the loss. Each
participant in the pool pays a premium based on the share of claims paid by
the pool. The Company's share of pool losses is approximately 2.5%. There have
been three claims for which the Company's share was approximately $80,000
since the Company entered the pool on January 1, 1989. The pool is
administered by Lincoln National, and approximately 125 companies currently
participate.
 
  In 1995, the Company entered into two 100% coinsurance agreements. One was
with Protective Life Insurance Company to reinsure its yearly renewable term
business. The other was with American Heritage Life Insurance Company to
reinsure its non-qualified payroll universal life business. In 1997, the
Company entered into a 100% coinsurance agreement with Metropolitan Life
Insurance Company to reinsure substantially all of its individual disability
income business.
 
  Effective January 1, 1998, the Company entered into an agreement with
Reinsurance Group of America, Inc. to reinsure the mortality risk on the
universal life and variable universal life lines of business. Management
believes that this agreement will not have a material effect on the results of
operations or financial position of the Company.
 
 Competition
 
  There is strong competition among insurance companies seeking clients for
the types of insurance, annuities and investment products sold by the Company
in this segment. As of December 31, 1997, there were approximately 1,700
companies that offer life insurance in the United States, most of which offer
one or more products similar to those offered by the Company. In some cases
these products are offered through similar marketing techniques. In addition,
the Company may face additional competition from banks and other financial
institutions should current regulatory restrictions on the sale of insurance
and securities by these institutions be repealed.
 
  The Company believes that, based upon its extensive experience in the
market, the principal competitive factors affecting the sale of its life
insurance and related investment products are price, financial strength and
claims-paying ratings, size and strength of agency force, range of product
lines, product quality, reputation and name recognition, value-added service
and, with respect to variable insurance and annuity products, investment
management performance of the underlying separate accounts. Accordingly,
management believes that the Company's strong financial strength and claims-
paying ratings, the quality and diversity of the separate accounts underlying
its investment-based products, the NASD licensing of substantially all of its
agents and its reputation in the insurance industry enable it to compete
effectively in the markets in which it operates.
 
                                      22
<PAGE>
 
INSTITUTIONAL SERVICES
 
 General
 
  The Company has historically offered plan design, investment and participant
recordkeeping services to defined benefit and defined contribution retirement
plans of corporate employers and sold Guaranteed Investment Contracts ("GICs")
and annuities to corporate retirement plans. During 1997, the Company began
offering GICs beyond the corporate retirement market, into the non-qualified
market which includes money market funds, corporate cash management programs
and securities lending collateral programs. The Company conducts its
operations in this segment through FAFLIC and its subsidiaries. For the year
ended December 31, 1997, this segment accounted for approximately $243.4
million, or 7.2%, of consolidated revenues, and income before taxes of $62.4
million, or 20.6%, of consolidated income before taxes.
 
  The Company provides consulting and investment services to defined benefit
and defined contribution retirement plans of corporate employers, as well as
the sale of group annuities to corporate pension plans. The Company also
offers participant recordkeeping and administrative services to defined
benefit and defined contribution retirement plans. Currently, the Company
provides administration and recordkeeping for approximately 611 qualified
pension and profit sharing plans which have assets totaling $2.9 billion and
cover approximately 117,000 participants. To address the decrease in the
market for defined benefit plans sponsored by employers, the Company has
focused on increasing sales to defined contribution plans, targeting plans
with 25 to 1,500 participants. Based upon internal studies, management
believes the size of this market provides the greatest opportunity in this
line of business. In addition, the Company provides investment only plan
services to approximately 178 plans with aggregate assets under management of
$1.0 billion.
 
  Since late 1995, the Company has offered its products for sale directly at
the worksite through trained and licensed sales representatives. By using
education and personalized consulting to increase employee purchases, the
Company seeks to lower acquisition costs and increase employee participation
levels.
 
  In March 1995, the Company entered into an agreement with TSSG, a subsidiary
of First Data Corporation, pursuant to which the Company sold its mutual fund
processing business and agreed not to engage in this business for four years
after closing.
 
 Products and Services
 
  Retirement Plan Products and Services
 
  Through the Institutional Services segment, the Company offers defined
contribution and defined benefit retirement plan investment options, as well
as compliance support, asset allocation services and actuarial benefit
calculations. The Company also offers full service recordkeeping for defined
benefit and defined contribution retirement plans. Participants in defined
contribution plans serviced by the Company have the option to invest their
contributions to the plan in the Company's general account or choose from one
of the Company's separate account investment options. The Company targets
plans covering 25 to 1,500 employees. The Company also offers annuity products
to retiring participants in serviced defined benefit plans and to fund
terminating benefit plans.
 
  Historically, the Company offered two types of GICs; the traditional GIC and
the synthetic GIC. The traditional GIC provides a fixed guaranteed interest
rate and fixed maturity for each contract. Some of the traditional GICs
provide for a specific lump sum deposit and no withdrawals prior to maturity.
Other traditional GICs allow for window deposits and/or benefit-sensitive
withdrawals prior to maturity, for which the Company builds an additional risk
charge into the guaranteed interest rate. The synthetic GIC is similar to the
traditional GIC, except that the underlying investments are generally held and
managed by a third party, in accordance with specific investment guidelines,
and the Company periodically resets the guaranteed interest rate for in-force
funds, based on the actual investment experience of the funds.
 
                                      23
<PAGE>
 
  In 1997, the Company expanded its offering of GICs to include non-qualified
GICs. These non-qualified GICs, often referred to as "Funding Agreements" or
"floating rate GICs", typically provide for a guaranteed interest rate which
is associated with an interest rate index, such as LIBOR, with the accrued
interest periodically being paid out and the interest rate reset on
predetermined dates. No other withdrawals are permitted prior to maturity.
Typical maturities are one year or less, but most arrangements provide for
repeated extensions of the maturity upon mutual agreement of both parties.
 
  During 1997, total traditional GIC sales were less than $10.0 million and
floating rate GIC sales were approximately $250 million. There were no sales
of synthetic GICs. The continued low volume of traditional and synthetic GIC
sales reflects the Company's decision to sell these products only when the
profit margins meet the Company's standards. Approximately $225 million of the
floating rate GIC sales occurred in the fourth quarter of 1997. The Company
expects sales growth with respect to the floating rate GICs to continue during
1998.
 
  Other Services
 
  Through this segment, the Company also offers telemarketing services to
retail and financial clients, which utilize experienced telemarketing
management and program execution.
 
 Distribution
 
  The Company distributes retirement products through a dedicated sales force
that sells directly to customers and through intermediaries. In addition to
the Home Office, the Company maintains seven regional sales and service
offices located in strategic financial markets.
 
 Competition
 
  The principal competitive factors in the Company's retirement services
provided to defined benefit and defined contribution customers are price, fund
performance and the ability to provide high quality service. Competition comes
from other insurance companies, mutual fund companies and banks. The sector of
the retirement services market in which the Company most often competes is the
market for small to medium plans that desire a full spectrum of investment and
recordkeeping services. The recordkeeping function is outsourced to a third
party administrator.
 
INVESTMENT PORTFOLIO
 
 General
 
  At December 31, 1997, the Company held $9.7 billion of investment assets,
including $768.7 million of investment assets in the Closed Block. These
investments are generally of high quality and broadly diversified across asset
classes and individual investment risks. The major categories of investment
assets are: fixed maturities, which includes both investment grade and below
investment grade public and private debt securities; equity securities;
mortgage loans, principally on commercial properties; real estate, which
consists primarily of investments in commercial properties; policy loans and
other long-term investments. The remainder of the investment assets is
comprised of cash and cash equivalents.
 
  Management has an integrated approach to developing an investment strategy
for the Company that maximizes income, while incorporating overall asset
allocation, business segment objectives, and asset/liability management
tailored to specific insurance or investment product requirements. The
Company's integrated approach and the execution of the investment strategy is
founded upon a value orientation. The Company's investment professionals seek
to identify undervalued securities in the markets through extensive
fundamental research and credit analysis. Management believes this research-
driven, value orientation is a key to achieving the overall investment
objectives of producing superior rates of return, preserving capital, and
meeting the financial goals of the Company's business segments.
 
                                      24
<PAGE>
 
  The appropriate asset allocation for the Company (the selection of broad
investment categories such as fixed maturities, equity securities, mortgages
and real estate) is determined by management initially through a process that
focuses overall on the types of businesses in each segment that the Company
engages in and the level of surplus (net worth) required to support these
businesses.
 
  At the segment level, the Company has developed an asset/liability
management approach tailored to specific insurance, investment product, and
income objectives. The investment assets of the Company are then managed in
over 20 portfolio segments consistent with specific products or groups of
products having similar liability characteristics. As part of this approach,
management develops investment guidelines for each portfolio consistent with
the return objectives, risk tolerance, liquidity, time horizon, tax and
regulatory requirements of the related product or business segment. Specific
investments frequently meet the requirements of, and are acquired by, more
than one investment portfolio (or investment segment of the general account of
FAFLIC or AFLIAC, with each investment segment holding a pro rata interest in
such investments and the cash flows therefrom). Management has a general
policy of diversifying investments both within and across all portfolios. The
Company monitors the credit quality of its investments and its exposure to
individual borrowers, industries, sectors, and, in the case of mortgages and
real estate, property types and geographic locations. In 1997, management made
further investments in fixed maturities with lower credit quality and longer
durations, as well as incremental investments in limited partnerships, to meet
income objectives. All investments held by the Company's insurance
subsidiaries are subject to diversification requirements under insurance laws.
 
  Consistent with this management approach, portfolio managers maintain close
working relationships with the managers of related product lines within the
Regional Property and Casualty, Corporate Risk Management Services, Allmerica
Financial Services, Institutional Services, and Allmerica Asset Management
segments. Changes in the outlook for investment markets or the returns
generated by portfolio holdings are reflected as appropriate on a timely basis
in the pricing of the Company's products and services.
 
RATING AGENCIES
 
  Insurance companies are rated by rating agencies to provide both industry
and participants and insurance consumers meaningful information on specific
insurance companies. Higher ratings generally indicate financial stability and
a stronger ability to pay claims.
 
  FAFLIC, AFLIAC, Hanover and Citizens all received an A.M. Best financial
condition rating of A (Excellent) in 1997.
 
  FAFLIC and AFLIAC were given Duff & Phelps claims-paying ability ratings of
AA (Very High) in August 1997.
 
  FAFLIC, AFLIAC and Hanover were given Moody's financial strength ratings of
A1 (Good) in November 1997.
 
  In October 1997, Standard and Poor's upgraded its claims-paying ability
rating for FAFLIC and AFLIAC to AA- (Excellent) from A+ (Good). Hanover,
together with its subsidiaries, including Citizens Insurance, was given an AA-
(Excellent) S&P claims-paying ability rating.
 
  Management believes that its strong ratings are important factors in
marketing the products of its insurance companies to its agents and customers,
since rating information is broadly disseminated and generally used throughout
the industry. Insurance company ratings are assigned to an insurer based upon
factors relevant to policyholders and are not directed toward protection of
investors. Such ratings are neither a rating of securities nor a
recommendation to buy, hold or sell any security.
 
EMPLOYEES
 
  The Company has approximately 6,300 employees located throughout the
country. Management believes relations with employees and agents are good.
 
                                      25
<PAGE>
 
                                    ITEM 2
 
                                  PROPERTIES
 
  The Company's headquarters are located at 440 Lincoln Street, Worcester,
Massachusetts and consist primarily of approximately 758,000 rentable square
feet of office and conference space owned in fee and include the headquarters
of Hanover.
 
  Citizens owns its home office, located at 645 W. Grand River, Howell,
Michigan, which is approximately 119,000 rentable square feet. Citizens also
owns a three-building complex located at 808 North Highlander Way, Howell,
Michigan, with 156,000 rentable square feet, where various business operations
are conducted.
 
  The Company leases office space for its sales force throughout the United
States. The leased property houses agency offices and group insurance sales
offices. Hanover also leases offices throughout the country for its field
employees.
 
  The Company believes that its facilities are adequate for its present needs
in all material respects.
 
                                    ITEM 3
 
                               LEGAL PROCEEDINGS
 
  Reference is made to Note 20 on page 74 of the Notes to Consolidated
Financial Statements of the 1997 Annual Report to Shareholders, the applicable
portions of which are incorporated herein by reference.
 
 SALES PRACTICES
 
  A number of civil jury verdicts have been returned against life and health
insurers in the jurisdictions in which the Company does business involving the
insurers' sales practices, alleged agent misconduct, failure to properly
supervise agents, and other matters. Some of the lawsuits have resulted in the
award of substantial judgments against the insurer, including material amounts
of punitive damages. In some states, juries have substantial discretion in
awarding punitive damages in these circumstances. The Company and its
subsidiaries, like other life and health insurers, from time to time are
involved in such litigation. Although the outcome of any litigation cannot be
predicted with certainty, to date, no such lawsuit has resulted in the award
of any material amount of damages against the Company.
 
  In July 1997, a lawsuit was instituted in Louisiana against AFC and certain
of its subsidiaries by individual plaintiffs alleging fraud, unfair or
deceptive acts, breach of contract, misrepresentation and related claims in
the sale of life insurance policies. In October 1997, plaintiffs voluntarily
dismissed the Louisiana suit and refiled the action in Federal District Court
in Worcester, Massachusetts. The plaintiffs seek to be certified as a class.
The case is in early stages of discovery and the Company is evaluating the
claims. Although the Company believes it has meritorious defenses to
plaintiffs' claims, there can be no assurance that the claims will be resolved
on a basis which is satisfactory to the Company.
 
 MAINE WORKERS COMPENSATION RESIDUAL MARKET POOL
 
  On June 23, 1995, the governor of Maine approved a legislative settlement
for the Maine Workers' Compensation Residual Market Pool deficit for the Years
1988 through 1992. The settlement provides for an initial funding of $220.0
million toward the deficit. The insurance carriers were liable for $65.0
million and employers would contribute $110.0 million payable through
surcharges on premiums over the course of the next ten years. The major
insurers are responsible for 90% of the $65.0 million. Hanover's allocated
share of the settlement is approximately $4.2 million, which was paid in
December 1995. The remainder of the deficit of $45.0 million will be paid by
the Maine Guaranty Fund, payable in quarterly contributions over ten years. A
group of smaller carriers filed litigation to appeal the settlement. Although
the Company believes that adequate reserves have been established for any
additional liability, there can be no assurance that the appeal will be
resolved on a basis which is satisfactory to the Company.
 
 OTHER
 
  The Company has been named a defendant in various other legal proceedings
arising in the normal course of business. In the opinion of management, based
on the advice of legal counsel, the ultimate resolution of these proceedings
will not have a material effect on the Company's consolidated financial
statements.
 
                                      26
<PAGE>
 
                                     ITEM 4
 
              SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS
 
  No matters were submitted to a vote of security holders in the fourth quarter
of the fiscal year covered by this Annual Report on Form 10-K.
 
                                       27
<PAGE>
 
                                    PART II
 
                                    ITEM 5
 
                   MARKET FOR THE REGISTRANT'S COMMON STOCK
                        AND RELATED SHAREHOLDER MATTERS
 
COMMON STOCK AND SHAREHOLDER OWNERSHIP
 
  The common stock of Allmerica Financial Corporation is traded on the New
York Stock Exchange under the symbol "AFC". On March 13, 1998, the Company had
62,233 shareholders of record and 60.0 million shares outstanding. On the same
date, the trading price of the Company's common stock was $63 3/4 per share.
 
COMMON STOCK PRICES AND DIVIDENDS
 
<TABLE>
<CAPTION>
                                                       HIGH    LOW     DIVIDENDS
                                                       ----    ----    ---------
<S>                                                    <C>     <C>     <C>
1997
  First Quarter....................................... $40 1/4 $32 5/8   $0.05
  Second Quarter...................................... $40 3/8 $33 1/2   $0.05
  Third Quarter....................................... $45 1/4 $39 1/4   $0.05
  Fourth Quarter...................................... $ 51    $42 7/8   $0.05
1996
  First Quarter....................................... $ 28    $24 3/4   $0.05
  Second Quarter...................................... $30 1/8 $25 1/4   $0.05
  Third Quarter....................................... $32 7/8 $27 1/2   $0.05
  Fourth Quarter...................................... $33 3/4 $30 1/8   $0.05
</TABLE>
 
1998 DIVIDEND SCHEDULE
 
  Allmerica Financial Corporation declared a cash dividend of $0.05 per share
on December 16, 1997, which was paid on February 16, 1998. The record date for
such dividend was February 2, 1998.
 
  Dividends paid by the Company may be funded from dividends paid to the
Company from its subsidiaries. Dividends from insurance subsidiaries are
subject to restrictions imposed by state insurance laws and regulations.
Reference is made to "Liquidity and Capital Resources" on pages 42-43 of
Management's Discussion and Analysis of Financial Condition and Results of
Operations and to Note 13 on page 70 of the Notes to Consolidated Financial
Statements of the 1997 Annual Report to Shareholders, the applicable portions
of which are incorporated herein by reference.
 
  The payment of future dividends, if any, on the Company's Common Stock will
be a business decision made by the Board of Directors from time to time based
upon the results of operations and financial condition of the Company and such
other factors as the Board of Directors considers relevant.
 
                                    ITEM 6
 
                            SELECTED FINANCIAL DATA
 
  Reference is made to the "Five Year Summary of Selected Financial
Highlights" on page 25 of the 1997 Annual Report to Shareholders, which is
incorporated herein by reference.
 
 
                                      28
<PAGE>
 
                                    ITEM 7
 
                     MANAGEMENT'S DISCUSSION AND ANALYSIS
               OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
 
  Reference is made to "Management's Discussion and Analysis of Financial
Condition and Results of Operations" on pages 26-45 of the 1997 Annual Report
to Shareholders, which is incorporated herein by reference.
 
                                    ITEM 8
 
                  FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA
 
  Reference is made to the Consolidated Financial Statements on pages 47-50
and the accompanying Notes to Consolidated Financial Statements on pages 51-75
of the 1997 Annual Report to Shareholders which meet the requirements of
Regulation S-X, and which include a summary of quarterly results of
consolidated operations (see Note 22 of Notes to Consolidated Financial
Statements--page 75), which is incorporated herein by reference.
 
                                    ITEM 9
 
                 CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS
                    ON ACCOUNTING AND FINANCIAL DISCLOSURE
 
  None.
 
                                      29
<PAGE>
 
                                   PART III
 
                                    ITEM 10
 
              DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT
 
DIRECTORS OF THE REGISTRANT
 
  Information regarding Directors of the Company is incorporated herein by
reference from the Proxy Statement for the Annual Meeting of Shareholders to
be held May 12, 1998, to be filed pursuant to Regulation 14A under the
Securities Exchange Act of 1934.
 
EXECUTIVE OFFICERS OF THE REGISTRANT
 
  Set forth below is biographical information concerning the executive
officers of the Company.
 
JOHN F. O'BRIEN, 54
 Director, Chief Executive Officer and President of the Company since February
1995
 
  See biography under "Directors of the Registrant" above.
 
BRUCE C. ANDERSON, 53
 Vice President of the Company since February 1995
 
  Mr. Anderson has been Vice President of AFC since February 1995 and Vice
President of Allmerica P&C and Citizens since March 1997. Mr. Anderson has
been employed by FAFLIC since 1967 and has been Vice President and Director of
FAFLIC since October 1984 and April 1996, respectively. In addition, Mr.
Anderson is a director and/or executive officer at various other non-public
affiliates.
 
RICHARD J. BAKER, 66
 Vice President and Secretary of the Company since February 1995
 
  Mr. Baker has been Vice President and Secretary of AFC since February 1995,
Vice President and Secretary of FAFLIC from 1973 to April 1996, Vice President
and Assistant Secretary since April 1996, and has been employed by FAFLIC
since 1959. He has served as Assistant Secretary of Allmerica P&C since
October 1992, Vice President and Secretary of Allmerica P&C since May 1995,
and as Vice President and Secretary of Citizens since September 1993 and
January 1993, respectively. Mr. Baker has also served as Vice President of
AFLIAC since January 1982 and as Director from June 1993 to April 1996. In
addition, Mr. Baker is a director and/or executive officer at various other
non-public affiliates.
 
ROBERT E. BRUCE, 47
 Vice President of the Company since July 1997
 
  Mr. Bruce has been Vice President of AFC and Citizens since July 1997 and
Vice President and Director of Citizens and Hanover since August 1997. In
addition, Mr. Bruce has served as Vice President and Director of FAFLIC since
May 1995 and August 1997, respectively, and Chief Information Officer of
FAFLIC since February 1997. Mr. Bruce is also a director and/or executive
officer at various other non-public affiliates. Prior to joining FAFLIC in May
1995, Mr. Bruce was Corporate Manager at Digital Equipment Corporation, a
computer manufacturer, from May 1979 to March 1995.
 
JOHN P. KAVANAUGH, 43
 Vice President and Chief Investment Officer of the Company since 1996
 
  Mr. Kavanaugh has been Vice President and Chief Investment Officer of AFC
since September 1996, has been employed by FAFLIC since 1983, and has been
Vice President of FAFLIC since December 1991 and Vice President of AFLIAC
since January 1992. Mr. Kavanaugh has also served as Director and Chief
Investment Officer of FAFLIC, Hanover, Citizens Insurance and AFLIAC since
August 1996, and Vice President and Chief
 
                                      30
<PAGE>
 
Investment Officer of Allmerica P&C and Citizens since September 1996. Mr.
Kavanaugh is also a director and/or executive officer at various other non-
public affiliates.
 
JOHN F. KELLY, 59
 Vice President and General Counsel of the Company since February 1995
 
  Mr. Kelly has been Vice President, General Counsel and Assistant Secretary
of AFC since February 1995, has been employed by FAFLIC since July 1968, and
has been Senior Vice President and General Counsel of FAFLIC since February
1986 and Director of FAFLIC since April 1996. In addition to his positions
with AFC and FAFLIC, Mr. Kelly has been Vice President and General Counsel of
Allmerica P&C since August 1992, Assistant Secretary of Allmerica P&C since
May 1995, Assistant Secretary of Citizens since December 1992, and Vice
President, General Counsel and Assistant Secretary of Citizens since September
1993. Mr. Kelly was Secretary of Allmerica P&C from August 1992 to May 1995.
Mr. Kelly has been a Director of AFLIAC since October 1982 and is a director
and/or executive officer at various other non-public affiliates.
 
J. BARRY MAY, 50
 Vice President of the Company since February 1997
 
  Mr. May has been Vice President of AFC since February 1997, Vice President
of Allmerica P&C and President of Hanover since September 1996 and Director
and Vice President of Citizens since March 1997. He has been a Director of
Hanover and Citizens Insurance since September 1996. Mr. May served as Vice
President of Hanover from May 1995 to September 1996, as Regional Vice
President from February 1993 to May 1995 and as a General Manager of Hanover
from June 1989 to May 1995. Mr. May has been employed by Hanover since 1985.
In addition, Mr. May is a director and/or executive officer at various other
non-public affiliates.
 
JAMES R. MCAULIFFE, 53
 Vice President of the Company since February 1995
 
  Mr. McAuliffe has been Vice President of AFC from February 1995 through
December 1995 and since February 1997, Vice President of Allmerica P&C since
August 1992, a Director of Allmerica P&C from August 1992 through December
1994, a Director and Vice President of Citizens since December 1992, and a
Director of AFLIAC from April 1987 through May 1995 and since May 1996. Mr.
McAuliffe has been President of Citizens Insurance since December 1994. Mr.
McAuliffe has been employed by FAFLIC since 1968, and served as Vice President
and Chief Investment Officer of FAFLIC from November 1986 through December
1994. Mr. McAuliffe also served as Vice President and Chief Investment Officer
of Allmerica P&C from August 1992 through December 1994, and Vice President
and Chief Investment Officer of AFLIAC from December 1986 through May 1995.
Additionally, Mr. McAuliffe is a director and/or executive officer at various
other non-public affiliates.
 
EDWARD J. PARRY, III, 38
 Vice President and Treasurer of the Company since February 1995
 Chief Financial Officer of the Company since December 1996
 
  Mr. Parry has been Chief Financial Officer of AFC since December 1996. He
has also been Vice President and Treasurer of AFC since February 1995. He has
served as Chief Financial Officer of FAFLIC, AFLIAC, Allmerica P&C, Hanover,
Citizens and Citizens Insurance since December 1996 and as Vice President and
Treasurer of FAFLIC, AFLIAC, Allmerica P&C and Hanover since February 1993 and
of Citizens since September 1993 and December 1992, respectively. Mr. Parry is
also a director and/or executive officer at various other non-public
affiliates.
 
RICHARD M. REILLY, 59
 Vice President of the Company since February 1997
 
  Mr. Reilly has been Vice President of AFC and FAFLIC since February 1997 and
November 1990, respectively, and Vice President of Allmerica P&C and Citizens
since March 1997. He has also been a Director
 
                                      31
<PAGE>
 
and Vice President of AFLIAC since November 1990 and President and Chief
Executive Officer of AFLIAC since August 1995. Mr. Reilly was Vice President
of AFC from February 1995 through December 1995. Additionally, Mr. Reilly has
been the President of Allmerica Investment Trust, Allmerica Funds, and
Allmerica Securities Trust, each a registered investment company, since
February 1991, April 1991 and February 1991, respectively. Mr. Reilly is also
a director and/or holds an executive office at various other non-public
affiliates.
 
ERIC A. SIMONSEN, 52
 Vice President of the Company since February 1995
 
  Mr. Simonsen has been Vice President of AFC since February 1995. He has been
a Vice President of APY since August 1992, of Citizens since December 1992 and
of AFLIAC since September 1990. He also served as a director of APY from
August of 1992 to July 1997. In addition, he has served as Vice President and
as a Director of FAFLIC since September 1990 and April 1996, respectively. Mr.
Simonsen has been President of Allmerica Services Corporation since December
1996. Mr. Simonsen was Chief Financial Officer of AFC from February 1995 to
December 1996, of FAFLIC and AFLIAC from September 1990 to December 1996, of
Allmerica P&C from August 1992 to December 1996 and of Citizens from December
1992 to December 1996. Mr. Simonsen is also a director and/or executive
officer at various other non-public affiliates.
 
PHILLIP E. SOULE, 48
 Vice President of the Company since February 1997
 
  Mr. Soule has been Vice President of AFC, Citizens, and FAFLIC since
February 1997, March 1997 and February 1987, respectively, and of Allmerica
P&C since September 1996. He was Vice President of AFC from February 1995
through December 1995. Mr. Soule has been employed by FAFLIC since 1972 in
various capacities.
 
                                    ITEM 11
 
                            EXECUTIVE COMPENSATION
 
  Incorporated herein by reference from the Proxy Statement for the Annual
Meeting of Shareholders to be held May 12, 1998, to be filed pursuant to
Regulation 14A under the Securities Exchange Act of 1934.
 
                                    ITEM 12
 
        SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT
 
  Incorporated herein by reference from the Proxy Statement for the Annual
Meeting of Shareholders to be held May 12, 1998, to be filed pursuant to
Regulation 14A under the Securities Exchange Act of 1934.
 
                                    ITEM 13
 
                CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS
 
  Incorporated herein by reference from the Proxy Statement for the Annual
Meeting of Shareholders to be held May 12, 1998, to be filed pursuant to
Regulation 14A under the Securities Exchange Act of 1934.
 
 
                                      32
<PAGE>
 
                                    PART IV
 
                                    ITEM 14
 
       EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS ON FORM 8-K
 
(A)(1) FINANCIAL STATEMENTS
 
  The consolidated financial statements and accompanying notes thereto on
pages 47 through 75 of the 1997 Annual Report to Shareholders have been
incorporated herein by reference in their entirety.
 
<TABLE>
<CAPTION>
                                                                        ANNUAL
                                                                        REPORT
                                                                        PAGE(S)
                                                                        -------
   <S>                                                                  <C>
   Report of Independent Accountants..................................      46
   Consolidated Statements of Income for the years ended December 31,
    1997, 1996 and 1995...............................................      47
   Consolidated Balance Sheets as of December 31, 1997 and 1996.......      48
   Consolidated Statements of Shareholders' Equity for the years ended
    December 31, 1997, 1996 and 1995..................................      49
   Consolidated Statements of Cash Flows for the years ended December
    31, 1997,
    1996 and 1995.....................................................      50
   Notes to Consolidated Financial Statements.........................   51-75
</TABLE>
 
(A)(2) FINANCIAL STATEMENT SCHEDULES
 
<TABLE>
<CAPTION>
                                                                   PAGE NO. IN
 SCHEDULE                                                          THIS REPORT
 --------                                                          -----------
 <C>      <S>                                                      <C>
          Report of Independent Accountants on Financial
          Statement Schedules....................................        39
          Summary of Investments--Other than Investments in
   I      Related Parties........................................        40
   II     Condensed Financial Information of Registrant..........     41-43
   III    Supplementary Insurance Information....................     44-46
   IV     Reinsurance............................................        47
   V      Valuation and Qualifying Accounts......................        48
          Supplemental Information concerning Property/Casualty
   VI     Insurance Operations...................................        49
</TABLE>
 
(A)(3) EXHIBIT INDEX
 
  Exhibits filed as part of this Form 10-K are as follows:
 
<TABLE>
 <C>  <S>
  2.1 Plan of Reorganization.+
  2.2 Stock and Asset Purchase Agreement by an among State Mutual Life
      Assurance Company of America, 440 Financial Group of Worcester, Inc., and
      The Shareholder Services Group, Inc. dated as of March 9, 1995.+
  2.3 Agreement and Plan of Merger, dated as of February 19, 1997, among AFC,
      Allmerica Property and Casualty Companies, Inc. and APY Acquisition,
      Inc.++++
  3.1 Certificate of Incorporation of AFC.+
  3.2 By-Laws of AFC.+
  4   Specimen Certificate of Common Stock.+
  4.1 Form of Indenture relating to the Debentures between the Registrant and
      State Street Bank & Trust Company, as trustee.++
  4.2 Form of Global Debenture.++
  4.3 Amended and Restated Declaration of Trust of AFC Capital Trust I dated
      February 3, 1997.+++++
  4.4 Indenture dated February 3, 1997 relating to the Junior Subordinated
      Debentures of AFC.+++++
  4.5 Series A Capital Securities Guarantee Agreement dated February 3,
      1997.+++++
  4.6 Common Securities Guarantee Agreement dated February 3, 1997.+++++
</TABLE>
 
                                      33
<PAGE>
 
<TABLE>
 <C>    <S>
  4.7   Registration Rights Agreement dated February 3, 1997.+++++
  4.8   Rights Agreement dated as of December 16, 1997, between the Registrant
        and First Chicago Trust Company of New York as Rights Agent, filed as
        Exhibit 1 to the Company's Form 8-A dated December 17, 1997 is
        incorporated herein by reference.
 10.1   Consolidated Income Tax Agreement between Allmerica Financial
        Corporation and certain subsidiaries dated January 1, 1996.+++
 10.2   Consolidated Service Agreement between State Mutual Life Assurance
        Company of America and its subsidiaries, dated September 30, 1993.+
 10.2.1 Addendum to the Consolidated Service Agreement between State Mutual
        Life Assurance Company of America and its subsidiaries, dated October
        9, 1995.+++
 10.2.2 Addendum to the Consolidated Service Agreement between State Mutual
        Life Assurance Company of America and its subsidiaries, dated November
        30, 1995.+++
 10.3   Administrative Services Agreement between State Mutual Life Assurance
        Company of America and The Hanover Insurance Company, dated July 19,
        1989.+
 10.4   First Allmerica Financial Life Insurance Company Employees' 401(k)
        Matched Savings Plan incorporated by reference to Exhibit 10.1 to the
        Allmerica Financial Corporation Registration Statement on Form 8-K (No.
        333-576) and incorporated herein by reference originally filed with the
        Commission on January 24, 1996.
 10.5   State Mutual Life Assurance Company of America Excess Benefit
        Retirement Plan.+
 10.6   State Mutual Life Assurance Company of America Supplemental Executive
        Retirement Plan.+
 10.7   State Mutual Incentive Compensation Plan.+
 10.8   State Mutual Companies Long-Term Performance Unit Plan.+
 10.9   Indenture of Lease between State Mutual Life Assurance Company of
        America and the Hanover Insurance Company dated July 3, 1984 and
        corrected First Amendment to Indenture of Lease dated December 20,
        1993.+
 10.11  Lease dated November 1993 by and between Connecticut General Life
        Insurance Company and State Mutual Life Assurance Company of America,
        including amendments thereto, relating to property in Marlborough,
        Massachusetts.+
 10.12  Lease dated March 23, 1993 by and between Aetna Life Insurance Company
        and State Mutual Life Assurance Company of America, including
        amendments thereto, relating to property in Atlanta, Georgia.+
 10.13  Stockholder Services Agreement dated as of January 1, 1992 between
        Private Healthcare Systems, Inc. and Group Healthcare Network, Inc., a
        wholly-owned subsidiary of State Mutual Life Assurance Company of
        America.+
 10.14  Lease dated January 26, 1995 by and between Citizens Insurance and
        Upper Peninsula Commission for Area Progress, Inc., including
        amendments thereto, relating to property in Escanaba, Michigan.+
 10.15  Compensation Agreement between State Mutual Life Assurance of America
        and Larry E. Renfro.+
 10.16  Trust Indenture for the State Mutual Life Assurance Company of America
        Employees' 401(k) Matched Savings Plan between State Mutual Life
        Assurance Company of America and Bank of Boston/Worcester.+
 10.17  State Mutual Life Assurance Company of America Non-Qualified Executive
        Retirement Plan.+
 10.18  State Mutual Life Assurance Company of America Non-Qualified Executive
        Deferred Compensation Plan.+
 10.19  The Allmerica Financial Cash Balance Pension Plan incorporated by
        reference to Exhibit 10.19 to the Allmerica Financial Corporation
        September 30, 1995 report on Form 10-Q and incorporated herein by
        reference.
 10.20  The Allmerica Financial Corporation Employment Continuity Plan.++++++
 10.21  Amended and Restated Form of Non-Solicitation Agreement executed by
        substantially all of the executive officers of AFC incorporated by
        reference to Exhibit 10.21 to the Allmerica Financial Corporation June
        30, 1997 report on Form 10-Q and incorporated herein by reference.
</TABLE>
 
                                       34
<PAGE>
 
<TABLE>
 <C>   <S>
 10.22 Credit agreement dated as of June 17, 1997 between the Registrant and
       the Chase Manhattan Bank incorporated by reference to Exhibit 10.22 to
       the Allmerica Financial Corporation June 30, 1997 report on Form 10-Q
       and incorporated herein by reference.
 10.23 Amended Allmerica Financial Corporation Long-Term Stock Incentive Plan.
 10.24 The Allmerica Financial Corporation Director Stock Ownership Plan
       incorporated by reference to Exhibit 10.21 to the Allmerica Financial
       Corporation June 30, 1996 report on Form 10-Q and incorporated herein by
       reference.
 10.25 Reinsurance Agreement dated September 29, 1997 between First Allmerica
       Financial Life Insurance Company and Metropolitan Life Insurance
       Company.
 10.26 Consolidated Service Agreement between Allmerica Financial Corporation
       and its subsidiaries, dated January 1, 1998.
 10.27 Deferral Agreement, dated April 4, 1997, between Allmerica Financial
       Corporation and John F. O'Brien.
 10.28 Severance Agreement, dated September 25, 1997, between First Allmerica
       Financial Life Insurance Company and Larry C. Renfro.
 11    Statement regarding computation of per share earnings.
 13    The following sections of the Annual Report to Shareholders for 1997
       ("1997 Annual Report") which are expressly incorporated by reference
       into this Annual Report on Form 10-K:
       . Management's Discussion and Analysis of Financial Condition and
         Results of Operations at pages 26 through 45 of the 1997 Annual
         Report.
       . Consolidated Financial Statements and Notes thereto at pages 47
         through 75 of the 1997 Annual Report.
       . Independent Auditors' Report at page 46 of the 1997 Annual Report.
       . The information appearing under the caption "Five Year Summary of
         Selected Financial Highlights" at page 25 of the 1997 Annual Report.
       . The information appearing under the caption "Shareholder Information"
         at page 77 of the 1997 Annual Report.
 21    Subsidiaries of AFC.
 23    Consent of Price Waterhouse LLP.
 24    Power of Attorney.
 27    Financial Data Schedule.
 99.1  Internal Revenue Service Ruling dated April 15, 1995.+
 99.2  Important Factors Regarding Forward Looking Statements.
</TABLE>
- --------
     + Incorporated herein by reference to the correspondingly numbered
       exhibit contained in the Registrant's Registration Statement on Form S-
       1 (No. 33-91766) originally filed with the Commission on May 1, 1995.
    ++ Incorporated herein by reference to the correspondingly numbered
       exhibit contained in the Registrant's Registration Statement on Form S-
       1 (No. 33-96764) originally filed with the Commission on September 11,
       1995.
   +++ Incorporated herein by reference to the correspondingly numbered
       exhibit contained in the Registrant's 1995 Annual Report on Form 10-K
       originally filed with the Commission on March 28, 1996.
  ++++ Incorporated by herein by reference to Exhibit I of the Current Report
       of the Registrant (Commission File No. 1-13754) filed February 20,
       1997.
 +++++ Incorporated herein by reference to Exhibits 2, 3, 4, 5 and 6,
       respectively, contained in the Registrant's Current Report on Form 8-K
       filed on February 5, 1997.
++++++ Incorporated herein by reference to the correspondingly numbered
       exhibit contained in the Registrant's 1996 Annual Report on Form 10-K
       originally filed with the Commission on March 24, 1997.
 
                                      35
<PAGE>
 
(B) REPORTS ON FORM 8-K
 
  On December 17, 1997, the Registrant filed a report on Form 8-K relating to
the declaration by its Board of Directors of one purchase right for every
outstanding share of its common stock, $.01 par value (the "Rights"). The
Rights were distributed to stockholders of record as of the close of business
on December 29, 1997. The terms of the Rights are set forth in a Rights
Agreement dated as of December 16, 1997 (the "Rights Agreement") between the
Registrant and First Chicago Trust Company of New York. The Rights Agreement
also provides for the issuance of one Right for every share of Common Stock
which is issued or sold after that date.
 
                                      36
<PAGE>
 
                                  SIGNATURES
 
  PURSUANT TO THE REQUIREMENTS OF SECTION 13 OR 15(D) OF THE SECURITIES AND
EXCHANGE ACT OF 1934, THE REGISTRANT HAS DULY CAUSED THIS REPORT TO BE SIGNED
ON ITS BEHALF BY THE UNDERSIGNED, THEREUNTO DULY AUTHORIZED.
 
                                              Allmerica Financial Corporation
                                          _____________________________________
                                                        REGISTRANT
 
Date: March 18, 1998                                /s/ John F. O'Brien
                                          By: _________________________________
                                                     JOHN F. O'BRIEN,
                                                  CHAIRMAN OF THE BOARD,
                                                CHIEF EXECUTIVE OFFICER AND
                                                         PRESIDENT
  PURSUANT TO THE REQUIREMENTS OF THE SECURITIES AND EXCHANGE ACT OF 1934,
THIS REPORT HAS BEEN SIGNED BELOW BY THE FOLLOWING PERSONS ON BEHALF OF THE
REGISTRANT AND IN THE CAPACITIES AND ON THE DATES INDICATED.
 
Date: March 18, 1998
                                                    /s/ John F. O'Brien
                                          By: _________________________________
                                                     JOHN F. O'BRIEN,
                                                  CHAIRMAN OF THE BOARD,
                                                CHIEF EXECUTIVE OFFICER AND
                                                         PRESIDENT
 
Date: March 18, 1998
                                                 /s/ Edward J. Parry, III
                                          By: _________________________________
                                                   EDWARD J. PARRY III,
                                              VICE PRESIDENT, CHIEF FINANCIAL
                                             OFFICER, TREASURER AND PRINCIPAL
                                                    ACCOUNTING OFFICER
 
Date: March 18, 1998
                                                             *
                                          By: _________________________________
                                                   MICHAEL P. ANGELINI,
                                                         DIRECTOR
 
Date: March 18, 1998
                                                             *
                                          By: _________________________________
                                                     GAIL L. HARRISON,
                                                         DIRECTOR
 
Date: March 18, 1998
                                                             *
                                          By: _________________________________
                                                   ROBERT P. HENDERSON,
                                                         DIRECTOR
 
Date: March 18, 1998
                                                             *
                                          By: _________________________________
                                                    M HOWARD JACOBSON,
                                                         DIRECTOR
 
                                      37
<PAGE>
 
Date: March 18, 1998
                                          By: _________________________________
                                                    J. TERRENCE MURRAY,
                                                         DIRECTOR
 
Date: March 18, 1998
                                                             *
                                          By: _________________________________
                                                     ROBERT J. MURRAY,
                                                         DIRECTOR
 
Date: March 18, 1998
                                                             *
                                          By: _________________________________
                                                     JOHN L. SPRAGUE,
                                                         DIRECTOR
 
Date: March 18, 1998
                                                             *
                                          By: _________________________________
                                                    ROBERT G. STACHLER,
                                                         DIRECTOR
 
Date: March 18, 1998
                                                             *
                                          By: _________________________________
                                                    HERBERT M. VARNUM,
                                                         DIRECTOR
 
Date: March 18, 1998
                                                             *
                                          By: _________________________________
                                                     RICHARD M. WALL,
                                                         DIRECTOR
 
                                                    /s/ John F. O'Brien
                                          *By: ________________________________
                                                     JOHN F. O'BRIEN,
                                                     ATTORNEY-IN-FACT
 
                                       38
<PAGE>
 
                     REPORT OF INDEPENDENT ACCOUNTANTS ON
                         FINANCIAL STATEMENT SCHEDULES
 
To the Board of Directors
 of Allmerica Financial Corporation
 
Our audits of the consolidated financial statements referred to in our report
dated February 3, 1998, appearing in the Allmerica Financial Corporation 1997
Annual Report to Shareholders (which report and consolidated financial
statements are incorporated by reference in this Annual Report on Form 10-K)
also included an audit of the Financial Statement Schedules listed in Item
14(a) of this Form 10-K. In our opinion, these Financial Statement Schedules
present fairly, in all material respects, the information set forth therein
when read in conjunction with the related consolidated financial statements.
 
/s/ Price Waterhouse LLP
_____________________________________
Price Waterhouse LLP
Boston, Massachusetts
February 3, 1998
 
                                      39
<PAGE>
 
                                                                      SCHEDULE I
 
                        ALLMERICA FINANCIAL CORPORATION
       SUMMARY OF INVESTMENTS--OTHER THAN INVESTMENTS IN RELATED PARTIES
                               DECEMBER 31, 1997
 
<TABLE>
<CAPTION>
                                                                   AMOUNT AT
                                                                  WHICH SHOWN
                                                                 IN THE BALANCE
TYPE OF INVESTMENT                             COST (1)   VALUE      SHEET
- ------------------                             --------- ------- --------------
                                                        (IN MILLIONS)
<S>                                            <C>       <C>     <C>
Fixed maturities:
  Bonds:
    United States Government and government
     agencies and authorities ................ $   293.5 $ 302.8   $   302.8
    States, municipalities and political
     subdivisions ............................   2,200.6 2,275.8     2,275.8
    Foreign governments ......................     111.6   118.0       118.0
    Public utilities .........................     384.9   397.4       397.4
    All other corporate bonds ................   3,802.3 3,949.5     3,949.5
  Redeemable preferred stocks ................     260.0   270.2       270.2
                                               --------- -------   ---------
    Total fixed maturities ...................   7,052.9 7,313.7     7,313.7
                                               --------- -------   ---------
Equity securities:
  Common stocks:
    Public utilities .........................       4.3     4.6         4.6
    Banks, trust and insurance companies .....      35.9    62.5        62.5
    Industrial, miscellaneous and all other ..     281.3   395.1       395.1
  Nonredeemable preferred stocks .............      19.6    16.8        16.8
                                               --------- -------   ---------
    Total equity securities ..................     341.1   479.0       479.0
                                               --------- -------   ---------
Mortgage loans on real estate ................     567.5  XXXXXX       567.5
Real estate (2) ..............................      50.3  XXXXXX        50.3
Policy loans .................................     141.9  XXXXXX       141.9
Other long-term investments ..................     148.3  XXXXXX       148.3
                                               ---------           ---------
    Total investments ........................ $ 8,302.0  XXXXXX   $ 8,700.7
                                               =========           =========
</TABLE>
- --------
(1) Original cost of equity securities and, as to fixed maturities, original
    cost reduced by repayments and adjusted for amortization of premiums and
    accretion of discounts.
(2) Includes $35.8 million of real estate acquired through foreclosure.
 
                                       40
<PAGE>
 
                                                                    SCHEDULE II
 
                        ALLMERICA FINANCIAL CORPORATION
                 CONDENSED FINANCIAL INFORMATION OF REGISTRANT
                              PARENT COMPANY ONLY
             STATEMENTS OF INCOME FOR THE YEARS ENDED DECEMBER 31,
 
<TABLE>
<CAPTION>
                                                        1997    1996    1995
                                                       ------  ------  ------
                                                          (IN MILLIONS)
<S>                                                    <C>     <C>     <C>
Revenues
  Net investment income............................... $ 11.4  $  2.7  $  0.4
  Net realized investment losses......................   (0.2)   (0.9)    --
                                                       ------  ------  ------
    Total revenues....................................   11.2     1.8     0.4
                                                       ------  ------  ------
Expenses
  Interest expense....................................   41.1    15.3     3.2
  Operating expenses..................................    5.0     3.3     0.3
                                                       ------  ------  ------
    Total expenses....................................   46.1    18.6     3.5
                                                       ------  ------  ------
Net income before federal income taxes and equity in
 net income of unconsolidated subsidiaries............  (34.9)  (16.8)   (3.1)
Income tax benefit:
  Federal.............................................   11.8     5.9     --
  State...............................................    0.5     --      --
Equity in net income of unconsolidated subsidiaries
 prior to demutualization.............................    --      --     93.2
Equity in net income of unconsolidated subsidiaries
 subsequent to demutualization........................  231.8   192.8    43.8
                                                       ------  ------  ------
Net income............................................ $209.2  $181.9  $133.9
                                                       ======  ======  ======
</TABLE>
 
  The condensed financial information should be read in conjunction with the
consolidated financial statements and notes thereto. Allmerica Financial
Corporation ("AFC") was incorporated under Delaware law on January 12, 1995,
for the purpose of becoming the parent holding company of First Allmerica
Financial Insurance Company ("FAFLIC"). Accordingly, the financial information
reflects the equity in the financial position and results of operations of
FAFLIC for the periods prior to the date of demutualization as if AFC had been
the parent of FAFLIC at that time.
 
                                      41
<PAGE>
 
                                                                    SCHEDULE II
                                                                    (CONTINUED)
 
                        ALLMERICA FINANCIAL CORPORATION
                 CONDENSED FINANCIAL INFORMATION OF REGISTRANT
                              PARENT COMPANY ONLY
 
                                BALANCE SHEETS
 
<TABLE>
<CAPTION>
                                                           DECEMBER 31,
                                                    ---------------------------
                                                        1997          1996
                                                    ------------- -------------
                                                    (IN MILLIONS, EXCEPT SHARE
                                                        AND PER SHARE DATA)
<S>                                                 <C>           <C>
ASSETS
  Fixed maturities-at fair value (amortized cost of
   $3.4)........................................... $         3.5 $        26.2
  Equity securities-at fair value..................           --            0.6
  Cash.............................................           0.9           2.5
  Investment in unconsolidated subsidiaries........       2,898.7       1,896.3
  Accrued investment income........................           0.1           0.4
  Other assets.....................................           4.7           5.1
                                                    ------------- -------------
    Total assets...................................      $2,907.9      $1,931.1
                                                    ============= =============
LIABILITIES
  Expenses and taxes payable....................... $         2.0 $         1.1
  Deferred income taxes............................           --            --
  Dividends payable................................           3.0           2.5
  Interest payable.................................          12.8           3.3
  Long-term debt...................................         508.8         199.5
                                                    ------------- -------------
    Total liabilities..............................         526.6         206.4
                                                    ------------- -------------
Shareholders' Equity
  Preferred stock, par value $0.01 per share, 20.0
   million shares authorized, none issued..........           --            --
  Common stock, par value $0.01 per share, 300.0
   million shares authorized, 60.0 million and 50.1
   million shares issued and outstanding at Decem-
   ber 31, 1997 and December 31, 1996, respective-
   ly..............................................           0.6           0.5
  Additional paid-in capital.......................       1,755.1       1,382.5
  Unrealized appreciation on investments, net......         217.3         131.6
  Retained earnings................................         408.3         210.1
                                                    ------------- -------------
    Total shareholders' equity.....................       2,381.3       1,724.7
                                                    ------------- -------------
    Total liabilities and shareholders' equity.....      $2,907.9      $1,931.1
                                                    ============= =============
</TABLE>
 
  The condensed financial information should be read in conjunction with the
consolidated financial statements and notes thereto.
 
 
                                      42
<PAGE>
 
                                                        SCHEDULE II (CONTINUED)
 
                        ALLMERICA FINANCIAL CORPORATION
                 CONDENSED FINANCIAL INFORMATION OF REGISTRANT
                              PARENT COMPANY ONLY
 
           STATEMENT OF CASH FLOWS FOR THE YEARS ENDED DECEMBER 31,
 
<TABLE>
<CAPTION>
                                                      1997     1996     1995
                                                     -------  -------  -------
                                                          (IN MILLIONS)
<S>                                                  <C>      <C>      <C>
Cash flows from operating activities
 Net income, including net income prior to
  demutualization................................... $ 209.2  $ 181.9  $ 133.9
 Adjustments to reconcile net income to net cash
  provided by operating activities:
  Equity in undistributed income of subsidiaries....  (231.8)  (192.8)  (137.0)
  Net realized investment losses....................     0.2      0.9      --
  Change in accrued investment income...............     0.3     (0.2)    (0.2)
  Change in expenses and taxes payable..............     0.9      0.9      0.2
  Change in dividends payable.......................     0.5      --       2.5
  Change in debt interest payable...................     9.5      0.1      3.2
  Other, net........................................    (0.6)    (3.6)    (2.5)
                                                     -------  -------  -------
Net cash (used in) provided by operating activi-
 ties...............................................   (11.8)   (12.8)     0.1
                                                     -------  -------  -------
Cash flows from investing activities
 Capital contributed to unconsolidated subsidiar-
  ies...............................................   (79.9)     --    (392.4)
 Proceeds from disposals and maturities of
  available-for-sale fixed maturities...............    98.7     32.7      --
 Purchase of available-for-sale fixed maturities....   (74.9)   (59.6)     --
 Purchase of minority interest in Allmerica P&C.....  (425.6)     --       --
 Proceeds from sale of common stock of subsidiary...   195.0      --       --
 Purchase of equity securities......................     --      (0.7)     --
                                                     -------  -------  -------
Net cash used in investing activities...............  (286.7)   (27.6)  (392.4)
                                                     -------  -------  -------
Cash flow from financing activities
 Increase in long-term debt.........................     9.3      --       --
 Net proceeds from issuance of common stock.........     2.8      --     248.0
 Proceeds from the issuance of mandatorily
  redeemable preferred securities of a subsidiary
  trust holding solely junior subordinated
  debentures of the Company.........................   296.3      --       --
 Net proceeds from issuance of debt securities......     --       --     197.2
 Dividends paid to shareholders.....................   (11.5)   (10.0)     --
                                                     -------  -------  -------
Net cash provided by (used in) financing activi-
 ties...............................................   296.9    (10.0)   445.2
                                                     -------  -------  -------
Net change in cash and cash equivalents.............    (1.6)   (50.4)    52.9
Cash and cash equivalents at beginning of the peri-
 od.................................................     2.5     52.9      --
                                                     -------  -------  -------
Cash and cash equivalents at end of the period...... $   0.9  $   2.5  $  52.9
                                                     =======  =======  =======
</TABLE>
 
  The condensed financial information should be read in conjunction with the
consolidated financial statements and notes thereto. Allmerica Financial
Corporation ("AFC") was incorporated under Delaware law on January 12, 1995,
for the purpose of becoming the parent holding company of First Allmerica
Financial Insurance Company ("FAFLIC"). Accordingly, the financial information
reflects the equity in the financial position and results of operations of
FAFLIC for the periods prior to the date of demutualization as if AFC had been
the parent of FAFLIC at that time.
 
                                      43
<PAGE>
 
                                                                    SCHEDULE III
 
                        ALLMERICA FINANCIAL CORPORATION
                      SUPPLEMENTARY INSURANCE INFORMATION
 
                               DECEMBER 31, 1997
 
<TABLE>
<CAPTION>
                                FUTURE
                                POLICY                                                       AMORTIZA-
                              BENEFITS,             OTHER                         BENEFITS,   TION OF
                    DEFERRED   LOSSES,              POLICY                         CLAIMS,    DEFERRED
                     POLICY   CLAIMS AND          CLAIMS AND          NET INVEST- LOSSES AND   POLICY     OTHER    PREM-
                    ACQUISI-     LOSS    UNEARNED  BENEFITS  PREMIUM     MENT     SETTLEMENT  ACQUISI-  OPERATING   IUMS
                   TION COSTS  EXPENSES  PREMIUMS  PAYABLE   REVENUE    INCOME     EXPENSES  TION COSTS EXPENSES  WRITTEN
                   ---------- ---------- -------- ---------- -------- ----------- ---------- ---------- --------- --------
                                                                (IN MILLIONS)
<S>                <C>        <C>        <C>      <C>        <C>      <C>         <C>        <C>        <C>       <C>
RISK MANAGEMENT
Regional Property
 and Casualty....    $167.2    $2,615.4   $838.3   $   10.8  $1,953.1   $255.7     $1,445.5    $413.2    $210.2   $1,991.8
Corporate Risk
 Management
 Services........       2.9       331.4      6.3        9.2     333.0     22.7        238.9       3.3     134.8        --
RETIREMENT AND
 ASSET
 ACCUMULATION
Allmerica Finan-
 cial Services...     788.0     2,193.8      2.2      104.8      24.0    183.5        195.2       5.7     182.3        --
Institutional
 Services........       7.4       283.1      --     1,727.9       1.0    180.9        125.1       2.9      53.0        --
Allmerica Asset
 Management......       --          --       --         --        --       0.2          --        --        7.3        --
Corporate........       --          --       --         --        --      11.5          --        --       22.6        --
Eliminations.....       --          --       --         --        --      (1.1)         --        --       (9.9)       --
                     ------    --------   ------   --------  --------   ------     --------    ------    ------   --------
 Total...........    $965.5    $5,423.7   $846.8   $1,852.7  $2,311.1   $653.4     $2,004.7    $425.1    $600.3   $1,991.8
                     ======    ========   ======   ========  ========   ======     ========    ======    ======   ========
</TABLE>
 
                                       44
<PAGE>
 
                                                        SCHEDULE III (CONTINUED)
 
                        ALLMERICA FINANCIAL CORPORATION
                      SUPPLEMENTARY INSURANCE INFORMATION
 
                               DECEMBER 31, 1996
 
<TABLE>
<CAPTION>
                                FUTURE
                                POLICY                                                       AMORTIZA-
                              BENEFITS,             OTHER                         BENEFITS,   TION OF
                    DEFERRED   LOSSES,              POLICY                         CLAIMS,    DEFERRED
                     POLICY   CLAIMS AND          CLAIMS AND          NET INVEST- LOSSES AND   POLICY     OTHER    PREM-
                    ACQUISI-     LOSS    UNEARNED  BENEFITS  PREMIUM     MENT     SETTLEMENT  ACQUISI-  OPERATING   IUMS
                   TION COSTS  EXPENSES  PREMIUMS  PAYABLE   REVENUE    INCOME     EXPENSES  TION COSTS EXPENSES  WRITTEN
                   ---------- ---------- -------- ---------- -------- ----------- ---------- ---------- --------- --------
                                                                (IN MILLIONS)
<S>                <C>        <C>        <C>      <C>        <C>      <C>         <C>        <C>        <C>       <C>
RISK MANAGEMENT
Regional Property
 and Casualty....    $164.2    $2,744.1   $815.1   $   12.8  $1,898.3   $235.4     $1,383.4    $409.2    $206.3   $1,914.4
Corporate Risk
 Management
 Services........       2.9       299.0      4.7       11.1     302.9     21.7        211.3       3.1     126.4        --
RETIREMENT AND
 ASSET
 ACCUMULATION
Allmerica Finan-
 cial Services...     649.0     2,225.5      2.7      120.1      34.0    198.7        202.2      54.9     117.6        --
Institutional
 Services........       6.6       289.2      --     1,916.4       1.1    214.0        160.1       2.9      50.9        --
Allmerica Asset
 Management......       --          --       --         --        --       0.1          --        --        7.7        --
Corporate........       --          --       --         --        --       2.7          --        --       18.6        --
Eliminations.....       --          --       --         --        --       --           --        --       (8.7)       --
                     ------    --------   ------   --------  --------   ------     --------    ------    ------   --------
 Total...........    $822.7    $5,557.8   $822.5   $2,060.4  $2,236.3   $672.6     $1,957.0    $470.1    $518.8   $1,914.4
                     ======    ========   ======   ========  ========   ======     ========    ======    ======   ========
</TABLE>
 
                                       45
<PAGE>
 
                                                        SCHEDULE III (CONTINUED)
 
                        ALLMERICA FINANCIAL CORPORATION
                      SUPPLEMENTARY INSURANCE INFORMATION
 
                               DECEMBER 31, 1995
 
<TABLE>
<CAPTION>
                                FUTURE
                                POLICY                                                       AMORTIZA-
                              BENEFITS,             OTHER                         BENEFITS,   TION OF
                    DEFERRED   LOSSES,              POLICY                         CLAIMS,    DEFERRED
                     POLICY   CLAIMS AND          CLAIMS AND          NET INVEST- LOSSES AND   POLICY     OTHER    PREM-
                    ACQUISI-     LOSS    UNEARNED  BENEFITS  PREMIUM     MENT     SETTLEMENT  ACQUISI-  OPERATING   IUMS
                   TION COSTS  EXPENSES  PREMIUMS  PAYABLE   REVENUE    INCOME     EXPENSES  TION COSTS EXPENSES  WRITTEN
                   ---------- ---------- -------- ---------- -------- ----------- ---------- ---------- --------- --------
                                                                (IN MILLIONS)
<S>                <C>        <C>        <C>      <C>        <C>      <C>         <C>        <C>        <C>       <C>
RISK MANAGEMENT
Regional Property
 and Casualty....    $157.5    $2,896.0   $797.3   $   12.8  $1,863.2   $209.6     $1,300.3    $409.7    $192.7   $1,885.3
Corporate Risk
 Management
 Services........       2.3       282.4      0.8        9.4     272.7     17.6        197.2       2.7     110.3        --
RETIREMENT AND
 ASSET
 ACCUMULATION
Allmerica Finan-
 cial Services...     569.4     2,248.2      2.8      148.7      86.6    216.3        295.0      55.3     101.2        --
Institutional
 Services........       6.5       294.0      --     2,566.5       0.3    266.4        217.8       3.2      66.4        --
Allmerica Asset
 Management......       --          --       --         --        --       0.2          --        --        2.1        --
Corporate               --          --       --         --        --       0.4          --        --        3.5        --
Eliminations.....       --          --       --         --        --       --           --        --       (4.4)       --
                     ------    --------   ------   --------  --------   ------     --------    ------    ------   --------
 Total...........    $735.7    $5,720.6   $800.9   $2,737.4  $2,222.8   $710.5     $2,010.3    $470.9    $471.8   $1,885.3
                     ======    ========   ======   ========  ========   ======     ========    ======    ======   ========
</TABLE>
 
                                       46
<PAGE>
 
                                                                     SCHEDULE IV
 
                        ALLMERICA FINANCIAL CORPORATION
                                  REINSURANCE
 
                                  DECEMBER 31,
 
<TABLE>
<CAPTION>
                                                  ASSUMED            PERCENTAGE
                                       CEDED TO    FROM              OF AMOUNT
                               GROSS     OTHER     OTHER      NET     ASSUMED
                              AMOUNT   COMPANIES COMPANIES  AMOUNT     TO NET
                             --------- --------- --------- --------- ----------
                                               (IN MILLIONS)
<S>                          <C>       <C>       <C>       <C>       <C>
1997
Life insurance in force      $44,902.9 $7,237.1   $308.9   $37,974.7    0.81%
                             ========= ========   ======   =========   =====
Premiums:
  Life insurance............ $    70.0 $   15.6   $  8.7   $    63.1   13.79%
  Accident and health insur-
   ance.....................     347.4    154.5    102.0       294.9   34.59%
  Property and casualty in-
   surance..................   2,046.2    195.1    102.0     1,953.1    5.22%
                             --------- --------   ------   ---------
Total premiums..............  $2,463.6 $  365.2   $212.7   $ 2,311.1    9.20%
                             ========= ========   ======   =========   =====
1996
Life insurance in force..... $41,943.1 $7,135.8   $559.2   $35,366.5    1.58%
                             ========= ========   ======   =========   =====
Premiums:
  Life insurance............ $    72.0 $   18.1   $  5.9   $    59.8    9.87%
  Accident and health insur-
   ance.....................     317.1    120.8     81.9       278.2   29.44%
  Property and casualty in-
   surance..................   2,018.5    232.6    112.4     1,898.3    5.92%
                             --------- --------   ------   ---------
Total premiums.............. $ 2,407.6 $  371.5   $200.2   $ 2,236.3    8.95%
                             ========= ========   ======   =========   =====
1995
Life insurance in force..... $40,274.2 $8,003.1   $585.6   $32,856.7    1.78%
                             ========= ========   ======   =========   =====
Premiums:
  Life insurance............ $   131.4 $   33.8   $  1.8   $    99.4    1.80%
  Accident and health insur-
   ance.....................     307.5    116.5     69.2       260.2   26.59%
  Property and casualty in-
   surance..................   2,021.7    296.2    137.7     1,863.2    7.39%
                             --------- --------   ------   ---------
Total premiums.............. $ 2,460.6 $  446.5   $208.7   $ 2,222.8    9.39%
                             ========= ========   ======   =========   =====
</TABLE>
 
                                       47
<PAGE>
 
                                                                      SCHEDULE V
 
                        ALLMERICA FINANCIAL CORPORATION
                       VALUATION AND QUALIFYING ACCOUNTS
 
                                  DECEMBER 31,
 
<TABLE>
<CAPTION>
                                            ADDITIONS
                                      ---------------------
                                                            DEDUCTIONS
                          BALANCE AT  CHARGED TO CHARGED TO    FROM    BALANCE AT
                         BEGINNING OF COSTS AND    OTHER    ALLOWANCE    END OF
                            PERIOD      EXPENSE   ACCOUNTS   ACCOUNT     PERIOD
                         ------------ ---------- ---------- ---------- ----------
                                              (IN MILLIONS)
<S>                      <C>          <C>        <C>        <C>        <C>
1997
Mortgage loans..........    $19.6       $ 2.5       $--       $ 1.4      $20.7
Real estate.............     14.9         6.0        --        20.9        --
Allowance for doubtful
 accounts...............      4.5         5.7        --         4.1        6.1
                            -----       -----       ----      -----      -----
                            $39.0       $14.2       $--       $26.4      $26.8
                            =====       =====       ====      =====      =====
1996
Mortgage loans..........    $33.8       $ 5.5       $--       $19.7      $19.6
Real estate.............     19.6         --         --         4.7       14.9
Allowance for doubtful
 accounts...............      4.6         6.8        --         6.9        4.5
                            -----       -----       ----      -----      -----
                            $58.0       $12.3       $--       $31.3      $39.0
                            =====       =====       ====      =====      =====
1995
Mortgage loans..........    $47.2       $ 1.5       $--       $14.9      $33.8
Real estate.............     22.9        (0.6)       --         2.7       19.6
Allowance for doubtful
 accounts...............      4.7         5.3        --         5.4        4.6
                            -----       -----       ----      -----      -----
                            $74.8       $ 6.2       $--       $23.0      $58.0
                            =====       =====       ====      =====      =====
</TABLE>
 
                                       48
<PAGE>
 
                                                                    SCHEDULE VI
 
                        ALLMERICA FINANCIAL CORPORATION
SUPPLEMENTAL INFORMATION CONCERNING PROPERTY AND CASUALTY INSURANCE OPERATIONS
 
                       FOR THE YEARS ENDED DECEMBER 31,
 
<TABLE>
<CAPTION>
                                                      DISCOUNT, IF
                                         RESERVES FOR     ANY,
                              DEFERRED    LOSSES AND    DEDUCTED
                               POLICY       LOSS         FROM                    NET       NET
                             ACQUISITION  ADJUSTMENT    PREVIOUS    UNEARNED   PREMIUMS INVESTMENT
 AFFILIATION WITH REGISTRANT    COSTS    EXPENSES(2)   COLUMN(1)   PREMIUMS(2)  EARNED    INCOME
 --------------------------- ----------- ------------ ------------ ----------- -------- ----------
                                                         (IN MILLIONS)
<S>                          <C>         <C>          <C>          <C>         <C>      <C>
Consolidated Property and
 Casualty Subsidiaries
   1997...................     $167.2      $2,615.4       $--        $838.3    $1,953.1   $255.7
                               ======      ========       ====       ======    ========   ======
   1996...................     $164.2      $2,744.1       $--        $815.1    $1,898.3   $235.4
                               ======      ========       ====       ======    ========   ======
   1995...................     $157.5      $2,896.0       $--        $797.3    $1,863.2   $209.6
                               ======      ========       ====       ======    ========   ======
</TABLE>
 
<TABLE>
<CAPTION>
                     LOSSES AND LOSS
                   ADJUSTMENT EXPENSES
                 ------------------------
                                          AMORTIZATION
                                          OF DEFERRED  PAID LOSSES
                                             POLICY     AND LOSS
                                          ACQUISITION  ADJUSTMENT  NET PREMIUMS
                 CURRENT YEAR PRIOR YEARS   EXPENSES    EXPENSES     WRITTEN
                 ------------ ----------- ------------ ----------- ------------
<S>              <C>          <C>         <C>          <C>         <C>
   1997.........   $1,564.1     $(127.9)     $413.2     $1,507.2     $1,991.8
                   ========     =======      ======     ========     ========
   1996.........   $1,513.3     $(141.4)     $409.2     $1,387.2     $1,914.4
                   ========     =======      ======     ========     ========
   1995.........   $1,427.3     $(137.6)     $409.7     $1,266.5     $1,885.3
                   ========     =======      ======     ========     ========
</TABLE>
- --------
(1) The Company does not employ any discounting techniques.
(2) Reserves for losses and loss adjustment expenses are shown gross of $576.7
    million, $626.9 million and $763.5 million of reinsurance recoverable on
    unpaid losses in 1997, 1996 and 1995, respectively. Unearned premiums are
    shown gross of prepaid premiums of $30.0 million, $45.5 million and $43.8
    million in 1997, 1996 and 1995, respectively.
 
                                      49
<PAGE>
 
 
 
 
 
 
                                      LOGO
 
AFC9610K

<PAGE>
 
                                                                   Exhibit 10.23
 
                        ALLMERICA FINANCIAL CORPORATION

                        LONG-TERM STOCK INCENTIVE PLAN


     Section 1.  Purpose.  The Allmerica Financial Long-Term Stock Incentive
     ---------   -------                                                    
Plan (the "Plan") has been adopted to encourage and create significant ownership
of the Company's Common Stock among executive officers, other key employees and
certain insurance agents and brokers of the Company and its Subsidiaries and
Affiliates.  The Plan may be adopted by any Subsidiary of the Company,
including, but not limited to, First Allmerica Financial Life Insurance Company,
The Hanover Insurance Company and Citizens Insurance Company of America.  Any
Subsidiary adopting the Plan agrees to adhere to the terms and conditions of the
Plan as set forth below.  Additional purposes of the Plan include:

     (a) To provide a meaningful incentive to Participants for making
substantial contributions to the Company's long-term business growth;

     (b) To enhance the Company's and its Subsidiaries' ability to attract and
retain executive officers, other key employees and certain insurance agents and
brokers who will make such contributions; and

     (c) To closely align the interests of these executive officers and other
key employees with those of Company stockholders by providing opportunities for
them to obtain significant longer term rewards through stock ownership.

     Section 2.  Definitions.
     ---------   ----------- 

     (a) "Affiliate" means any entity, other than a Subsidiary, that is directly
or indirectly controlled by the Company or in which the Company has a
significant equity interest as determined by the Committee.

     (b) "Award" means any Stock Option, Stock Appreciation Right or Stock Award
granted under the Plan.

     (c)  "Board" means the Company's Board of Directors.

     (d) "Cause" shall mean (i) the willful failure by the Participant to
                             -                                           
perform substantially the Participant's duties as an employee of the Company
(other than due to physical or mental illness),  (ii) the Participant's engaging
                                                  --                            
in serious misconduct that is injurious to the Company, any Subsidiary or any
Affiliate,  (iii) the Participant's having been convicted of, or entered a plea
             ---                                                               
of nolo contendere to, a crime that constitutes a felony, (iv) the breach by the
                                                           --                   
Participant of any written or unwritten covenant or agreement not to compete
with the Company, any Subsidiary or any Affiliate or (v) the breach by the
                                                      -                   
Participant of his or her duty of loyalty to the Company, any Subsidiary or any
Affiliate.

     (e) "Change in Control" means the occurrence of any of the following
events: (i) the members of the Board at the beginning of any consecutive twenty-
         -                                                                     
four calendar month period (the "Incumbent Directors") cease for any reason
other than due to death or retirement to constitute at least a majority of the
members of the Board, provided that any director whose election or nomination
for election by the Company's stockholders was approved by a vote of a least a
majority of the members of the Board at the beginning of such twenty-four
calendar month period shall be treated as an Incumbent Director;  (ii) any
                                                                   --     
"person" including a "group" (as such terms are used in Section 13(d) and
14(d)(2) of the 1934 Act, but excluding the Company, any of its Subsidiaries,
any employee benefit plan of the Company or any of its Subsidiaries) is or
becomes the "beneficial owner" (as defined in Rule 13(d)(3) under the 1934 Act),
directly or indirectly, of securities of the Company representing 35% or more of
the combined voting power of the Company's then outstanding securities; or
(iii) the stockholders of the Company
 ---                                  

                                      53
<PAGE>
 
shall approve a definitive agreement (1) for the merger or other business
                                      -                                  
combination of the Company with or into another corporation, a majority of the
directors of which were not directors of the Company immediately prior to the
merger or other business combination and in which the stockholders of the
Company immediately prior to the effective date of such merger or other business
combination own less than 50% of the voting power in such corporation or (2) for
                                                                          -     
the sale or other disposition of all or substantially all of the assets of the
Company.

     (f) "Change in Control Price" means the highest price per Share offered in
conjunction with any transaction resulting in a Change in Control (as determined
in good faith by the Committee if any part of the offered price is payable other
than in cash) or, in the case of a Change in Control occurring solely by reason
of a change in the composition of the Board, the highest Fair Market Value of
the Stock on any of the 30 trading days immediately preceding the date on which
a Change in Control occurs.

     (g) "Code" means the Internal Revenue Code of 1986, as amended from time to
time.

     (h) "Committee" means a committee of not less than two non-employee members
of the Board, appointed by the Board to administer the Plan.  The Committee
shall be comprised of members who qualify to administer this Plan as
contemplated by Rule 16b-3 under the 1934 Act (or any successor rule thereto).

     (i) "Common Stock" means the common stock, par value $.01 per share, of the
Company.

     (j) "Company" means Allmerica Financial Corporation, a corporation
established under the laws of the State of Delaware.

     (k) "Disability" shall mean long-term disability as defined under the terms
of the Company's or any Subsidiaries' applicable long term disability plans or
policies.

     (l) "Early Retirement" with respect to a Participant shall mean retirement
under any qualified pension plan maintained by the Company or any of its
Subsidiaries or Affiliates at or after the earliest age at which a Participant
may retire and receive an immediate, but actuarially reduced, retirement benefit
under such plan.  If a Participant is not a participant in such a plan, "Early
Retirement" shall mean retirement at or after age 55 with at least 15 years of
service with the Company or a Subsidiary.

     (m) "Fair Market Value" means, with respect to Common Stock, the fair
market value of a Share as determined by the Committee in good faith in such
manner as shall be established by the Committee from time to time; provided that
at any time that the Common Stock is traded on an established securities market,
Fair Market Value means the last reported sale price at which the Common Stock
is traded on such date or, if no Common Stock is traded on such date, the most
recent date on which Common Stock was traded, as reflected on such public
market.  Under no circumstances shall the Fair Market Value be less than the par
value of the Common Stock.

     (n) "Incentive Stock Option" or "ISO" means a Stock Option to purchase
Shares awarded to a Participant which is intended to meet the requirements of
Section 422 of the Code or any successor provision.

     (o) "Non-Qualified Stock Option" or "NQSO" means a Stock Option to purchase
Shares of Common Stock awarded to a Participant which is not intended to meet
the requirements of Section 422 of the Code or any successor provision.

     (p) "1934 Act" means the Securities Exchange Act of 1934, as amended from
time to time.

     (q) "Normal Retirement" with respect to a Participant shall mean retirement
under any qualified pension plan maintained by the Company or any of its
Subsidiaries or Affiliates at or after the earliest age at which a Participant
may retire and receive a retirement benefit under such plan without an actuarial
reduction for early commencement of benefits.  If a Participant is not a
participant in such a plan, "Normal Retirement" shall mean retirement at or
after age 65 with no minimum service requirement.

                                      54
<PAGE>
 
     (r) "Participant" means a person selected by the Committee (or its delegate
as provided under Section 4) to receive an Award under the Plan.

     (s) "Reporting Person" means an individual who is subject to Section 16 of
the 1934 Act by virtue of his or her relationship with the Company.

     (t) "Senior Management" means the executive officers (within the meaning of
Rule 3b-7 under the 1934 Act) of the Company from time to time, whether such
persons are officers of the Company or of a Subsidiary.

     (u) "Shares" means shares of the Common Stock of the Company.

     (v) "Stock Appreciation Right" or "SAR" means an Award in the form of a
right to receive a payment equal to the excess of Fair Market Value as of the
date of exercise over the base value of the SAR.

     (w) "Stock Award" means an Award to a Participant comprised of Common Stock
or valued by reference to Common Stock granted under Section 7 of the Plan.

     (x) "Stock Option" means an Award in the form of the right to purchase a
specified number of Shares at a specified price during a specified period.

     (y) "Subsidiary" shall mean any entity of which the Company possesses
directly or indirectly fifty percent (50%) or more of the total combined voting
power of all classes of stock of such entity.

     Section 3.  Effective Date.  Subject to the approval of the stockholders of
     ---------   --------------                                                 
the Company, the Plan shall be effective as of May 22, 1996.  Senior Management,
however, shall not be eligible to participate until the later of the date the
Board adopts the Plan with respect to Senior Management or October 17, 1996.  No
Awards may be made under the Plan after ten years from the effective date or
earlier termination of the Plan by the Board.

     Section 4.  Administration.  The Plan shall be administered by the
     ---------   --------------                                        
Committee.  The Committee shall have the authority to adopt, alter and repeal
such administrative rules, guidelines and practices governing the operation of
the Plan as it shall from time to time consider advisable.  The Committee shall
also have full discretion to interpret the provisions of the Plan.  Any decision
or action taken or to be taken by the Committee, arising out of or in connection
with the construction, administration, interpretation and effect of the Plan and
of its rules and regulations, shall, to the maximum extent permitted by
applicable law, be within its absolute discretion (except as otherwise
specifically provided herein) and shall be conclusive and binding upon all
Participants and any person claiming under or through any Participant.  To the
extent permitted by applicable law and the provisions of the Plan, the Committee
may delegate to one or more employee members of the Board the power to make
Awards to Participants who are not Reporting Persons.

     Section 5.  Eligibility.  Any executive officer or other key employee
     ---------   -----------                                              
(including, without limitation, insurance agents, brokers and independent
agents) of the Company, any Subsidiary or any Affiliates shall be eligible to
receive an Award under the Plan, provided that such participation would not
jeopardize (i) the Plan's compliance with Rule 16b-3 under the 1934 Act or any
successor rule, and (ii) the Company's ability to register shares underlying the
Plan on Registration Statements on Form S-8 pursuant to the Securities Act of
1933, as amended, or any successor form.  Directors who are not employees shall
not be eligible to be granted Awards under the Plan.

     Section 6.  Stock Available for Awards.
     ---------   -------------------------- 

     (a) Common Shares Available.  The maximum number of Shares available for
         -----------------------                                             
Awards under the Plan with respect to each fiscal year the Plan is in effect
will be 2.25% of the total Shares of outstanding Common Stock of the Company as
of the start of each such fiscal year plus any Shares available for Awards under
the Plan in prior fiscal years but not used.  Shares of Common Stock underlying
any Awards which are forfeited, canceled,

                                      55
<PAGE>
 
reacquired by the Company, satisfied without the issuance of Common Stock or
otherwise terminated (other than by exercise) shall be added back to the Shares
of Common Stock available for issuance under the Plan.

     (b) Share Usage Limits.  For the period that the Plan is in effect, the
         ------------------                                                 
aggregate number of Shares that may be issued on exercise of Stock Options and
as Stock Awards shall be as follows:  (i) an amount equal to the sum of (a) five
percent (5%) of the number of Shares outstanding at the close of business on May
20, 1997, plus (b) an amount, not to exceed 1,172,000 Shares, equal to the
number of Shares underlying Awards granted under the Plan and not surrendered as
of May 20, 1997; and (ii) thereafter, commencing with the annual meeting of
shareholders in 1998, increasing annually the maximum number of Shares that may
be issued under the Plan by an amount equal to one and one-quarter percent
(1.25%) of the number of Shares outstanding at the close of business on the day
of each annual meeting of shareholders for the term of the Plan.  Additionally,
the aggregate number of Shares that may be covered by Awards for any one
Participant over the period that the Plan is in effect shall not exceed 500,000
Shares.

     (c) Adjustments.  In the event of any stock dividend, stock split,
         -----------                                                   
combination or exchange of Shares, merger, consolidation, spin-off or other
distribution (other than normal cash dividends) of Company assets to
stockholders, or any other change affecting Shares, such proportionate
adjustments, if any, as the Committee in its discretion may deem appropriate to
reflect such change shall be made with respect to (i) the aggregate number of
Shares that may be issued under the Plan;  (ii) the number of Shares covered by
each outstanding Award made under the Plan; and (iii) the option, base or
purchase price per Share for any outstanding Stock Options, Stock Appreciation
Rights and other Awards granted under the Plan, provided that any such actions
are consistently and equitably applicable to all affected Participants.  In
addition, any Shares issued by the Company through the assumption or
substitution of outstanding grants or grant commitments from an acquired entity
shall not reduce the Shares available for issuance under the Plan.

     Section 7.  Awards.
     ---------   ------ 

     (a)  General.  The Committee (or its delegate, as permitted under Section
          -------                                                             
4), shall determine the type or types of Award(s) (as set forth below) to be
made to each Participant and shall approve the terms and conditions of all such
Awards in accordance with Sections 4 and 8 of the Plan.  Awards may be granted
singularly, in combination, or in tandem such that the settlement of one Award
automatically reduces or cancels the other.  Awards may also be made in
replacement of, as alternatives to, or as form of payment for grants or rights
under any other employee compensation plan or arrangement of the Company,
including the plans of any acquired entity.

     (b)  Stock Option.  A Stock Option shall confer on a Participant the right
          ------------                                                         
to purchase a specified number of Shares from the Company subject to the terms
and conditions of the Stock Option grant.  Stock Options may be in the form of
ISOs or NQSOs.  The terms and conditions of ISOs shall be subject to and comply
with Section 422 of the Code, or any successor provision, and any regulations
thereunder.  Anything in the Plan notwithstanding, no term of the Plan relating
to ISOs shall be interpreted, amended or altered, nor shall any discretion or
authority granted to the Committee under the Plan be so exercised, so as to
disqualify the Plan or, without the consent of the optionee, any ISO granted
under the Plan, under Section 422 of the Code.  The Committee shall establish
the option price at the time each Stock Option is awarded, provided that such
price shall not be less than 100% of the Fair Market Value of the Common Stock
on the date the Stock Option is granted.  If a Participant owns or is deemed to
own (by reason of the attribution rules applicable under Section 424(d) of the
Code) more than 10% of the combined voting power of all classes of stock of the
Company or any subsidiary or parent corporation and an ISO is awarded to such
Participant, the option price shall not be less than 110% of the Fair Market
Value at the time such ISO is awarded.  The aggregate Fair Market Value at time
of grant of the Shares covered by ISOs exercisable by any one optionee in any
calendar year shall not exceed $100,000 (or such other limit as may be required
by the Code).  The maximum number of Shares that may be issued as ISOs is
2,350,000 Shares.

     Each Stock Option shall be exercisable at such times and subject to such
terms and conditions as the Committee may specify at or after the time of grant;
provided, however, that if the Committee does not establish a different exercise
schedule at or after the date of grant of a Stock Option, such Stock Option
shall become

                                      56
<PAGE>
 
exercisable in five approximately equal annual installments on each of the
first, second, third, fourth and fifth anniversaries of the date the Stock
Option is granted.  A Stock Option shall not be exercisable after the expiration
of ten years from the date of grant.  The recipient of a Stock Option shall pay
the exercise price for the Shares in cash or pursuant to such other arrangements
as are satisfactory to the Committee, including, without limitation, using
Shares valued at Fair Market Value on the date of exercise.  The Committee may
also permit Participants to have the option price delivered to the Company by a
broker pursuant to an arrangement whereby the Company, upon irrevocable
instructions from a Participant, delivers the exercised Shares to the broker.  A
Stock Option may include forfeitability contingencies based on continued
employment with the Company or a Subsidiary.  In addition, a violation of a
continued employment provision may entitle the Company or a Subsidiary to
repurchase the Shares obtained through the Stock Option at the original exercise
price, without interest.

     Unless the Committee shall otherwise permit a Stock Option to remain
exercisable for such greater or lesser period (but not beyond its otherwise
stated term) as the Committee shall specify at or after the grant of such Stock
Option, a Stock Option shall be exercisable following the termination of a
Participant's employment with the Company and each Subsidiary and Affiliate only
to the extent provided in this paragraph.  If a Participant's employment
terminates due to the Participant's death, Disability, Normal Retirement or
Early Retirement with the consent of the Committee, the Participant (or, in the
event of the Participant's death or Disability during employment or during the
period during which a Stock Option is exercisable under this sentence, the
Participant's beneficiary or legal representative) may exercise any Option held
by the Participant at the time of such termination, regardless of whether then
exercisable, for up to three years (or such greater or lesser period as the
Committee shall determine at or after grant) following the date of such
termination, but in no event after the date the Stock Option otherwise expires.
If a Participant's employment is terminated for Cause or, if following the
Participant's termination of employment, the Committee determines that the
Participant's employment could have been terminated for Cause, all Stock Options
held by the Participant shall immediately terminate, regardless of whether then
exercisable and any Stock Option exercised by the Participant in anticipation of
his/her For Cause termination shall be rescinded and the stock returned to the
Company and/or its Subsidiary and the exercise price returned to the
Participant.  Any option exercised 60 days before notice of termination and all
options exercised after notice of termination shall be considered to be
exercised in anticipation of termination.

     (c) Stock Appreciation Rights (SARs).  An SAR grant shall confer on a
         --------------------------------                                 
Participant the right to receive in Shares, cash or a combination, up to the
positive difference, if any, between the Fair Market Value of a designated
number of Shares when the SARs are exercised and the base price of the SAR
contained in the terms and conditions of the Award.  The Committee shall have
the authority to grant an SAR in tandem with a Stock Option, in addition to a
Stock Option, or freestanding and unrelated to a Stock Option.  An SAR granted
in tandem or in addition to a Stock Option may be granted either at the same
time as the Stock Option or at a later time.  An SAR shall not be exercisable
after the expiration of ten years from the date of grant.  Shares issued in
settlement of the exercise of SARs shall be valued at their Fair Market Value on
the date of exercise.

     The Committee shall establish the base price of the SAR at the time the
SARs are awarded; provided that the price of an SAR shall not be less than 100%
of the Fair Market Value of Common Stock on the date the SAR is granted.  The
Committee shall determine the time or times at which or the event or events
(including, without limitation, a Change in Control) upon which an SAR may be
exercised in whole or in part; provided, however, that unless otherwise
specified by the Committee at or after grant, an SAR granted in tandem with a
Stock Option shall be exercisable at the same time or times as the related Stock
Option is exercisable.

     (d) Stock Awards.  A Stock Award shall confer on a Participant the right to
         ------------                                                           
acquire a specified number of Shares for a purchase price (which may be zero) or
the right to receive a cash equivalent payment or a combination of both subject
to the terms and conditions of the Award, which must include forfeitability
contingencies based on continued employment with the Company or a Subsidiary or
on meeting performance criteria or both.  A Stock Award based on continued
employment must have a minimum vesting period of three years from the date of
the Stock Award and a Stock Award based on performance must have a minimum
vesting period of one year from the date of the Stock Award. The minimum vesting
provision may not, under any circumstances, be waived. A Stock Award may be in
the form of Shares or share units. In no event shall more than

                                      57
<PAGE>
 
25% of the total amount of Shares available under the Plan be granted as Stock
Awards.  Such 25% limit shall be subject to the replenishment provision in
Section 6(a).

     If the vesting of a Stock Award is conditioned in whole or in part upon the
attainment of specified performance goals or targets (or if the vesting of a
Stock Award that will vest upon the passage of time and the Participant's
continued employment is accelerated upon the attainment of such goals or
targets), such goals and targets shall be determined by the Committee and set
forth in the specific Award agreements.  Such performance goals or targets may
be related to the performance of  (i) the Company;  (ii) a Subsidiary or an
Affiliate, (iii) a division or unit of the Company, any Subsidiary or any
Affiliate, (iv) the Participant or (v) any combination of the foregoing, over a
performance period or periods established by the Committee.  Except to the
extent otherwise expressly provided herein, the Committee may, at any time and
from time to time, change the performance objectives applicable with respect to
any Stock Award to reflect such factors, including, without limitation, changes
in a Participant's duties or responsibilities or changes in business objectives
(e.g., from corporate to Subsidiary or business unit performance or vice versa),
as the Committee shall deem necessary or appropriate.  In making any such
adjustment, the Committee shall adjust the number of Shares subject to any such
Stock Award or take other appropriate actions to prevent any enlargement or
diminution of the Participant's rights related to service rendered and
performance attained prior to the effective date of such adjustment.

     Unless the Committee otherwise determines at or after grant, the rights of
a Participant with respect to a Stock Award outstanding at the time of the
Participant's termination of employment with the Company and each Subsidiary and
Affiliate shall be determined pursuant to this paragraph.  In the event that a
Participant's employment terminates due to the Participant's  (i) death,  (ii)
disability,  (iii) retirement; or,  (iv) early retirement with the consent of
the Committee, a pro-rated portion of any unvested Shares subject to a Stock
Award shall become vested based on the number of days the Participant actually
worked since the date the Stock Award was granted (or in the case of any award
which becomes vested in installments, since the date, if any, on which the last
installment of such Stock Award became vested); provided that, in the case of an
award with respect to which the restrictions will lapse, if at all, based on the
attainment of performance goals or targets, such vesting shall be deferred until
the end of the applicable performance period and be based on that number of
Shares of such Stock Award, if any, that would have been earned based on the
attainment or partial attainment of such performance goals or targets.  Any
portion of any Stock Award that has not vested at the date of a Participant's
termination of employment (or which does not become vested until after such date
under the preceding sentence) shall be forfeited as of such termination date
(or, if applicable, such deferred vesting date).

     Section 8.  General Provisions Applicable to Awards.
     ---------   --------------------------------------- 

     (a) Transferability and Exercisability.  Unless the Committee shall permit
         ----------------------------------                                    
(on such terms and conditions as it shall establish) an Award to be transferred
to a member of the Participant's immediate family, a Guardian, or to a trust or
similar vehicle for the benefit of such immediate family members ("Permitted
Transferees"), any Award under this Plan will be non-transferable and
accordingly shall not be assignable, alienable, saleable or otherwise
transferable by the Participant other than by will or the laws of descent and
distribution; provided, however, that in no event shall the Committee permit any
Award to be transferable if the effect thereof would be to cause any other
nontransferable Award to fail to qualify for the exemptive relief available
under Rule 16b-3 promulgated under the 1934 Act.  During the Participant's
lifetime, only the Participant (or the Participant's Permitted Transferees, if
any) shall be able to exercise any Stock Option or SAR awarded to the
Participant.  If so permitted by the Committee, a Participant may designate a
beneficiary or beneficiaries to exercise the Participant's rights and receive
any distribution under this Plan upon the Participant's death.

     (b) General Restriction.  Each Award shall be subject to the requirement
         -------------------                                                 
that, if at any time the Committee shall determine, in its sole discretion, that
the listing, registration, exemption or qualification of any Award under the
Plan upon any securities exchange or under any state or federal law, or the
consent or approval of any government regulatory body, is necessary or desirable
as a condition of, or in connection with, the granting of such Award or the
grant or settlement thereof, such Award may not be exercised or settled in whole
or in part unless

                                      58
<PAGE>
 
such listing, registration, qualification, exemption, consent or approval has
been effected or obtained free of any conditions not acceptable to the
Committee.

     (c) Tax Withholding.  The Company or any Subsidiary which adopts the Plan
         ---------------                                                      
shall have the right to deduct from any settlement of an Award, including the
delivery or vesting of Shares, made under the Plan, a sufficient amount to cover
withholding of any federal, state or local taxes required by law or to take such
other actions as may be necessary to satisfy any such withholding obligations.
The Committee may require or permit Shares to be used to satisfy required tax
withholding and such Shares shall be valued at their Fair Market Value on the
date the tax withholding is effective.

     (d) Documentation of Grants.  Awards made under the Plan shall be evidenced
         -----------------------                                                
by written agreements or such other appropriate documentation as the Committee
shall prescribe.  Any written agreement or other such documentation shall be
delivered to the Participant and shall incorporate the terms of the Plan by
reference and specify the terms and conditions thereof and any rules applicable
thereto.  The Committee need not require the execution of any instrument or
acknowledgment of notice of an Award under the Plan, in which case acceptance of
such Award by the respective Participant will constitute agreement to the terms
of the Award and acceptance of the Award in accordance with the terms of this
Agreement

     (e) Settlement.  The Committee shall determine whether Awards are settled
         ----------                                                           
in whole or in part in cash, Shares or other Awards.  The Committee may require
or permit a Participant to defer all or any portion of a payment under the Plan,
including the crediting of interest on deferred amounts denominated in cash.

     (f) Change in Control.  Except as provided below, in the event of a Change
         -----------------                                                     
in Control, each Stock Option (including, for this purpose, any SAR granted in
tandem with such Stock Option) and each freestanding SAR (whether or not then
exercisable) shall be cancelled in exchange for a payment in cash of an amount
equal to the excess of the Change in Control Price (or, in the case of any ISO,
the excess of the Fair Market Value on the date of exercise) over the exercise
or base price thereof and all Stock Awards shall become nonforfeitable.
Notwithstanding the immediately preceding sentence, no cancellation, cash
settlement or acceleration of vesting shall occur with respect to any Award or
any class of Awards if the Committee reasonably determines in good faith prior
to the occurrence of a Change in Control that such Award or Awards shall be
honored or assumed, or new rights substituted therefor (such honored, assumed or
substituted award hereinafter called an "Alternative Award"), by a Participant's
employer (or the parent or a subsidiary of such employer) immediately following
the Change in Control, provided that any such Alternative Award must:

     (i)  be based on stock which is traded on an established securities market,
or which will be so traded within 60 days of the Change in Control;

     (ii)  provide such Participant (or each Participant in a class of
Participants) with rights and entitlements substantially equivalent to or better
than the rights, terms and conditions applicable under such Award, including,
but not limited to, an identical or better exercise or vesting schedule and
identical or better timing and methods of payment;

     (iii)  have substantially equivalent economic value to such Award
(determined at the time of the Change in Control); and

     (iv)  have terms and conditions which provide that in the event that the
Participant's employment is involuntarily terminated or constructively
terminated, any conditions on a Participant's rights under, or any restrictions
on transfer or exercisability applicable to, each such Alternative Award shall
be waived or shall lapse, as the case may be.

For this purpose, a constructive termination shall mean a termination by a
Participant following a material reduction in the Participant's compensation, a
material reduction in the Participant's responsibilities or the relocation of
the

                                      59
<PAGE>
 
Participant's principal place of employment to another location, in each case
without the Participant's written consent.

     Section 9.  Miscellaneous.
     ---------   ------------- 

     (a) Plan Amendment.  The Board or the Committee may amend the Plan as it
         --------------                                                      
deems necessary or appropriate to better achieve the purposes of the Plan,
except that no amendment without the approval of the Company's stockholders
shall be made which would  (i) increase the total number of Shares available for
issuance under the Plan,  (ii) materially increase the benefits  accruing to
Participants under the Plan, or  (iii) materially modify the requirements as to
eligibility for participation in the Plan.

     (b) No Right to Employment.  No person shall have any claim or right to be
         ----------------------                                                
granted an Award, and the grant of an Award shall not be construed as giving a
Participant the right to continued employment.  The Company expressly reserves
the right at any time to dismiss a Participant free from any liability or claim
under the Plan, except as expressly provided by an applicable agreement or other
documentation of an Award.

     (c) No Rights as Shareholder.  Only upon issuance of Shares to a
         ------------------------                                    
Participant (and only in respect to such Shares) shall the Participant obtain
the rights of a shareholder, subject, however, to any limitations imposed by the
terms of the applicable Award.

     (d) No Fractional Shares.  No fractional shares shall be issued under the
         --------------------                                                 
Plan, however, the Committee may provide for a cash payment as settlement in
lieu of any fractional shares.

     (e) Other Company Benefit and Compensation Programs.  Except as expressly
         -----------------------------------------------                      
determined by the Committee, settlements of Awards received by Participants
under this Plan shall not be deemed as part of a Participant's regular,
recurring compensation for purposes of calculating payments or benefits from any
Company or Subsidiary benefit or severance program (or severance pay law of any
country).  The above programs notwithstanding, the Company may adopt other
compensation plans or arrangements as it deems appropriate or necessary.

     (f) Unfunded Plan.  The Plan shall be unfunded and shall not create (or be
         -------------                                                         
construed to create) a trust or a separate fund(s).  Likewise, the Plan shall
not establish any fiduciary relationship between the Company, any Subsidiary or
Affiliate and any Participant or other person.  To the extent any person holds
any rights by virtue of an Award granted under the Plan, such rights shall be no
greater than the rights of an unsecured general creditor of the Company, any
Subsidiary or Affiliate.

     (g) Successors and Assignees.  The Plan shall be binding on all successors
         ------------------------                                              
and assignees of a Participant, including, without limitation, the estate or
beneficiaries of such Participant and the executor, administrator or trustee of
such estate, or any receiver or trustee in bankruptcy or representative of the
Participant's creditors.

     (h) Governing Law.  The validity, construction and effect to the Plan and
         -------------                                                        
any actions taken under or relating to the Plan shall be determined in
accordance with the laws of the State of Delaware.

                                      60

<PAGE>
 
                                                                   EXHIBIT 10.25
                                                                                
                             REINSURANCE AGREEMENT
                                        
This Agreement is made as of September 29, 1997, between FIRST ALLMERICA
FINANCIAL LIFE INSURANCE COMPANY, 440 Lincoln Street, Worcester, MA 01653, a
stock life insurance corporation organized under the laws of the Commonwealth of
Massachusetts (the "Company"), and METROPOLITAN LIFE INSURANCE COMPANY, One
Madison Avenue, New York, NY 10010, a mutual life insurance company organized
under the laws of the State of New York (the "Reinsurer").

The background of this Agreement is that the Company previously provided certain
individual disability income policies that it no longer underwrites and wishes
to cede as indemnity reinsurance those that are still in force with a view
toward a later assumption reinsurance cession and the Reinsurer, which currently
provides similar policies on a direct basis, wishes to assume as indemnity
reinsurance such in-force policies from the Company with a view toward their
future assumption reinsurance.  The Company and the Reinsurer are concurrently
entering into an Administrative Services Agreement dated as of the date hereof
relating to the administration of such individual disability income policies.

In consideration of the promises set forth in this Agreement, the parties agree
as follows:



                         ARTICLE I. DEFINITION OF TERMS
                                        
1.01 GENERAL.  The following capitalized words and terms, when used in this
Agreement, shall have the following meanings, unless the context clearly
indicates otherwise:

  (a) AGREEMENT.  This Reinsurance Agreement and all schedules attached thereto.

  (b) EFFECTIVE DATE.  The Effective Date shall be October 1, 1997, unless the
      parties mutually agree in writing to a different date.

  (c) PRODUCERS.  The agents, general agents, brokers, representatives or sub-
      agents of any such persons under contract with the Company and entitled to
      receive compensation from the Company for the solicitation, sale,
      marketing or production of any of the Reinsured Policies.

  (d) REINSURED POLICY/POLICIES.  Those policies issued by the Company in the
      United States or Puerto Rico that contain the policy form numbers and/or
      plan codes set forth on Schedule A of this Agreement that as of the
      Effective Date are in force or not more than 60 days in arrears, including
      any related conversion or reinstated policies (or policies reissued
      pursuant to the exercise of any additional insurance benefit) that may be
      issued by the Company on or after the Effective Date either (1) in
      accordance with policy terms and conditions or (2) as may be specially
      accepted by the Reinsurer in accordance with Article 10.20.  The term
      "Reinsured Policies" shall not include any policies excluded pursuant to
      Article 2.04.
<PAGE>
 
      On or before the Effective Date, the Company shall provide the Reinsurer
      with a report setting forth, with respect to the Reinsured Policies, each
      policy number, insured's name and address, policy form, face amount,
      ancillary benefits, and any considerations for the policy.

  (e) STATUTORY RESERVES. All of the reserves and liabilities the Company
      maintains for Reinsured Policies as of the Effective Date on its financial
      statements filed with the  Massachusetts Division of Insurance, calculated
      in accordance with generally accepted actuarial principles and practices
      and statutory accounting principles and practices consistently applied on
      the basis used in the Company's 1996 Annual Statement (or as otherwise
      agreed to in this Agreement), including but not limited to:

           1)  the total aggregate reserves and liabilities as shown on Exhibit
         1, Part 2, relating  to dividends; Exhibit 5, line 12, relating to
         claims settlement expenses; Exhibit 9  relating to policy reserves
         (including additional insurance benefits) and claim reserves; Exhibit
         11, Part I, line 4(d) relating to liabilities for benefits as shown on
         Schedule B;

      2) advance premium reserves; and

      3) deposit funds and other liabilities without life contingencies, less
         premiums due up to 60 days in arrears.

      In no event shall Statutory Reserves include any amount attributable to a
      future year for any non-guaranteed increase in benefits under the
      Reinsured Policies.

  (f) CLOSING DATE.  The Closing Date shall be the Effective Date, unless the
      parties mutually agree in writing to a different date.


                       ARTICLE II.  BASIS OF REINSURANCE
                                        
2.01 TYPE OF REINSURANCE.  This reinsurance is 100% indemnity coinsurance.

2.02 REINSURED POLICIES.  The Company cedes and the Reinsurer accepts as
indemnity reinsurance, in accordance with the terms and conditions hereof, all
of the underlying risks, including any investment risk, of the Reinsured
Policies.

2.03 PARTIES TO THE AGREEMENT.  This Agreement is solely between the Company and
the Reinsurer.  Performance of the obligations of each party under this
Agreement shall be rendered solely to the other party.  The acceptance of
reinsurance hereunder shall not create any right or legal relation whatever
between the Reinsurer and the insured, owner, beneficiary or any other party
under any Reinsured Policies and the Company shall be and remain solely liable
to the insured, owner, beneficiary or any other party under such policies.

2.04 EXCLUSIONS.  The Reinsurer shall not accept any liability for or reinsure
any policy that is the subject of pending or threatened litigation against the
Company as of the 
<PAGE>
 
Effective Date; such policies (each an "Excluded Policy" and collectively the
"Excluded Policies") shall be listed on Schedule C, with a description of the
pending or threatened litigation. For purposes of this provision, a policy is
the subject of threatened litigation if, as of the Effective Date, the Company
is on notice that a dispute exists with regard to a claim under the policy, and
within the prior six months the Company was contacted by an attorney
representing the insured with respect to such dispute. With respect to a policy
excluded hereunder because it is the subject of pending or threatened
litigation, upon resolution of the pending or threatened litigation, if the
policy remains in force it shall automatically as of that time become a
Reinsured Policy hereunder. Threatened litigation with respect to a policy will
be considered to be resolved if litigation is not commenced with respect to the
dispute within twelve months after the Effective Date, or if the Company and the
Reinsurer agree at an earlier time that there is no longer a reasonable
likelihood of litigation ensuing with respect to such dispute. At the time that
any Excluded Policy becomes a Reinsured Policy hereunder, the statutory reserve
attributable to such policy shall be promptly transferred to the Reinsurer.

In addition to the foregoing, any policy with respect to which the Company is
contacted by an attorney representing the insured within ninety days after the
Effective Date disputing an action taken or determination made with respect to
such policy prior to the Effective Date shall be treated in accordance with the
preceding paragraph as a policy which was the subject of  threatened litigation
as of the Effective Date.  In accordance with Article 4.03(a) of this Agreement,
Schedule C will be revised to reflect any such policies and the considerations
with respect to such policies shall be promptly returned.


                         ARTICLE III.  DURATION OF RISK
                                        
3.01 DURATION.  Except as may herein be specified, this Agreement will continue
in effect  unless and until there are no longer any Reinsured Policies in effect
(including reinstatements and policies which subsequently become Reinsured
Policies pursuant to Article 2.04) and all claim liabilities thereunder have
been discharged.

3.02 REINSURER'S LIABILITY.  The liability of the Reinsurer, with respect to any
Reinsured Policy, will begin simultaneously with that of the Company, but not
prior to the Effective Date.

The Reinsurer's liability with respect to an Excluded Policy will begin on the
date such policy becomes a Reinsured Policy pursuant to the terms of Article
2.04.  The Reinsurer's liability with respect to any Reinsured Policy will end
on the date that such Reinsured Policy is terminated (unless reinstated in
accordance with the policy terms and conditions or specially accepted pursuant
to Article 10.20); provided, however, that the Reinsurer's liability to the
Company will continue until all claim liabilities under such Reinsured Policy
have been discharged.  A Reinsured Policy that becomes covered under an
assumption reinsurance agreement between the parties will be deemed for purposes
of this Agreement to terminate (without regard to any subsequent reinstatement)
as of the effective date of its assumption.

3.03 RECAPTURE BY THE COMPANY.  Reinsured Policies are not eligible for
recapture by the Company; provided, however, that the Company shall have the
option to recapture in the event of the insolvency of the Reinsurer.  Upon
recapture, the Reinsurer will return to the Company assets to support the
recaptured Statutory Reserves, subject to a recapture
<PAGE>
 
fee based on the Ceding Commission, subject to True-Up Adjustments, reduced
evenly over a period of ten years.

In the event of the disallowance of Annual Statement credit for this reinsurance
by the Massachusetts Division of Insurance, the parties will negotiate in good
faith to reform the Agreement to carry out its original purposes.  If the
parties are unable to agree on a reformed contract, the Company will be allowed
to recapture subject to the provisions of the previous paragraph.



                    ARTICLE IV.  PREMIUMS AND CONSIDERATIONS
                                        

4.01  REINSURANCE PREMIUMS.

  (a) INITIAL REINSURANCE PREMIUM.  The Initial Reinsurance Premium is an amount
      equal to the Statutory Reserves (net of any receivables arising on risks
      prior to the Effective Date).  The Company's best estimation of the
      Initial Reinsurance Premium is set forth on Schedule A.

  (b) REMITTANCE OF INITIAL REINSURANCE PREMIUM.  On the Closing Date, the
      Company shall remit to the Reinsurer by wire transfer of federal funds an
      amount equal to the Initial Reinsurance Premium less the amount designated
      as Funds Withheld pursuant to Article 4.01(c).  The Reinsurer will provide
      wire transfer instructions and bank routing numbers to the Company for
      this payment at least 24 hours prior to the Closing Date.

  (c) FUNDS WITHHELD.  The Funds Withheld shall equal, with respect to the
      Reinsured Policies, 10% of the net earned premium (as used in the Life and
      Accident and Health Annual Statement Schedule H) during the twelve month
      period immediately prior to the Effective Date plus 20% of the full
      tabular reserves for Pending Claims on the Effective Date as calculated in
      Schedule B.

  (d) ADDITIONAL REINSURANCE PREMIUMS.  In addition to the Initial Reinsurance
      Premium the Reinsurer will be entitled, as additional Reinsurance
      Premiums, to an amount equal to all premiums received on any Reinsured
      Policy on or after the date upon which such policy becomes a Reinsured
      Policy.

4.02  RETURN OF PREMIUMS AND CONSIDERATIONS PAYABLE BY THE REINSURER

  (a) CEDING COMMISSION.  The Reinsurer will pay to the Company a Ceding
      Commission (the "Ceding Commission") of negative $18,000 subject to the
      following adjustment: The amount will be increased (decreased) by $1,500
      for each five basis point increase (decrease) in the yield of the U.S.
      Treasury Note maturing on October 1, 2006 over (below) 6.74 (the yield in
      effect shortly before the parties' April 9, 1997 letter of intent with
      respect to the Agreement) on the Closing Date.  (By way of illustration
      only, if on the Closing Date the aforementioned yield is five basis points
      above 6.74, the Ceding Commission will be negative $16,500. If on the
      Closing Date the aforementioned yield is five basis
<PAGE>
 
      points below 6.74, the Ceding Commission will be negative $19,500.)
      Changes of less than five basis points will be calculated proportionately.
      The Ceding Commission will be paid by wire transfer simultaneously with
      the Company's payment of the Initial Reinsurance Premium.

  (b) REIMBURSEMENT FOR AGENT COMMISSIONS.  The Reinsurer will pay to the
      Company an amount  equal to any commissions, overriding commissions, and
      service fees that the Company shall pay to Producers in accordance with
      the terms of Producer Compensation Agreements, as currently in force on
      the Effective Date, on all premiums due and payable on Reinsured Policies
      on and after the Effective Date.  Only those items that would be properly
      reported in the Life and Accident and Health  Annual Statement Exhibit 1
      will be eligible for reimbursement under this provision.

  (c) REIMBURSEMENT FOR OTHER AGENT COMPENSATION.  The Reinsurer will pay to
      the Company an amount equal to 11% of the amount payable by the Reinsurer
      pursuant to Article 4.02(b), to compensate the Company for other agent
      compensation (e.g., employer's share of FICA, pension contributions, and
      expense reimbursement allowances) associated with the Reinsured Policies.

  (d) TAXES AND ASSESSMENTS.  The Company is liable for all premium taxes,
      statutory pool and association assessments and state guaranty fund
      assessments on Reinsured Policy premiums.  The Reinsurer will reimburse
      the Company for such taxes and assessments that are levied or assessed on
      premiums written on the Reinsured Policies on or after the Effective Date
      and the Company will refund to the Reinsurer any refunds or distributions
      on any reimbursed taxes or assessments.

4.03  TRUE-UP AND RETROSPECTIVE EXPERIENCE CREDIT

  (a) TRUE-UP.  Ninety days following the Effective Date or such earlier date as
      the  parties shall agree, there will be a true-up of the initial Statutory
      Reserves as of the Effective Date to correct any errors or omissions
      discovered since the Effective Date.

  (b) RETROSPECTIVE EXPERIENCE CREDIT.  Within sixty days after the one year
      anniversary of the Effective Date (the "Anniversary Date") or such other
      date as the parties shall agree, the Reinsurer will determine the amount
      of any Retrospective Experience Credit to which the Company is entitled.
      Said credit will be based on the actual experience, from the Effective
      Date through the Anniversary Date, of reported claims which have not been
      adjudicated ("Pending Claims") and Incurred but not Reported Claims ("IBNR
      Claims").   IBNR Claims shall include all claims for which a specific
      claim reserve was not held on the Effective Date.  (This shall include
      claims which were closed or declined on the Effective Date as well as
      claims that had not yet been reported.)  The Company shall be entitled to
      said credit to the extent that the reserves as of the Effective Date for
      Pending Claims and IBNR Claims exceed the Experience Adjusted Reserve with
      respect to such claims, as determined in accordance with generally
      accepted actuarial principles and practices and as described in Article
      4.04.
<PAGE>
 
4.04  EXPERIENCE ADJUSTED RESERVE CALCULATION.   This provision shall describe
the method used to determine, in accordance with Article 4.03(b), the amount of
the Experience Adjusted Reserve with respect to the set of claims described
therein. The following assumptions shall be made: The experience period will be
one year after the initial determination of the reserve, the tabular interest
rate will be 7% compounded annually, and the weighted average payment date will
be equivalent to a single payment half-way through the experience period.  For
the claims that are subject to this calculation, the Experience Adjusted Reserve
shall be the sum of:

      1) The total payments made on these claims multiplied by .96674; and

      2) The ending claim reserves for these claims multiplied by .93458.

For purposes of the foregoing calculation, the tabular reserve factors will be
determined as described in Schedule B.  Adjustments to these factors for Pending
status will be based on Company experience after the Effective Date.
Adjustments for statuses other than Pending and Open (i.e., in payment) will be
the same as the Reinsurer uses for its own Exhibit 9 Reserves and Exhibit 11
Liabilities, both direct and reinsurance assumed.

4.05  RETROSPECTIVE EXPERIENCE CREDIT DETERMINATION; PROCEDURE AND PAYMENT.
Upon receipt by the Company from the Reinsurer of the Reinsurer's determination
as described in Article 4.03(b),  the Company will then have thirty days to
review said determination and to request any information it may reasonably
require from the Reinsurer to assist the Company in its review; the Reinsurer
shall promptly and at the Reinsurer's expense provide the Company with any such
information, including, without limitation, work papers and actuarial
assumptions, methodology and memoranda.

Within thirty days of the Company's receipt of said determination (or if later,
within thirty days of the Company's receipt of the information described above),
the Company shall communicate to the Reinsurer either its agreement or
disagreement with the determination.  If the Company agrees with the Reinsurer's
determination regarding the amount of the Retrospective Experience Credit, if
any, that amount shall be credited against the Funds Withheld, and the balance
of the Funds Withheld, if any, shall immediately be paid by the Company to the
Reinsurer, along with interest calculated in accordance with Article 5.01.
(Should the Retrospective Experience Credit exceed the Funds Withheld, the
excess, along with interest calculated in accordance with Article 5.01, shall
immediately be paid by the Reinsurer to the Company.)  If the Company disagrees
with the Reinsurer's determination, the Company and the Reinsurer will attempt
to resolve the dispute by negotiation.  If despite the reasonable efforts of the
Company and the Reinsurer they cannot resolve the dispute within sixty days
after the Company communicated to the Reinsurer its disagreement with the
Reinsurer's determination, the dispute will be resolved in accordance with
Article VIII.

In the event that the Reinsurer does not timely make and communicate to the
Company the determination required by Article 4.03(b), the Company may make such
determination; the Reinsurer shall in this case promptly provide at its expense
any information the Company may reasonably require to perform such
determination.  The Reinsurer will then have thirty days from receipt of the
Company's calculations to communicate its agreement or 
<PAGE>
                                                                   Exhibit 10.25
 
disagreement, with application of the Retrospective Experience Credit, and
resolution of any disagreement with respect thereto, to be handled in accordance
with the preceding paragraph.


                    ARTICLE V.  ACCOUNTING AND SETTLEMENTS

5.01  INTEREST ADJUSTMENT.   Interest will be paid on any adjustments that may
be required in the administration of this agreement at an annual rate of 7%,
without compounding, from the date of the adjusted obligation to the date of the
adjustment.  This adjustment will not apply to payments made within thirty days
after they become due except for those payments that are effective as of the
Effective Date.

5.02     REINSURANCE SETTLEMENTS.  All reinsurance settlements will be effected
through offsetting balances, electronic funds transfers or as the parties may
otherwise agree in writing in order to carry out the purposes of this Agreement.
Settlements will be made quarterly or more frequently.

5.03     OFFSET OF PAYMENTS.  All monies due either the Company or the Reinsurer
under this Agreement shall be offset against each other, dollar for dollar,
regardless of any insolvency of either party.


                        ARTICLE VI.  PAYMENT OF BENEFITS
                                        
6.01  ADMINISTRATION.  The Company is responsible for the investigation,
settlement and payment of claims under the Reinsured Policies.

6.02  POLICY RESERVES AND LIABILITIES.  The reports of claims experience and the
financial and reserve information provided by the Company to the Reinsurer in
connection with the Reinsured Policies, to the best of the Company's knowledge,
information and belief, will fairly present Reinsured Policy claims experience,
liabilities, reserves and other material information.  The Company's Statutory
Reserves will comply with applicable state requirements on and after the
Effective Date.


                  ARTICLE VII.  EXTRA-CONTRACTUAL OBLIGATIONS
                                        
7.01  EXTRA-CONTRACTUAL DAMAGES.  The Reinsurer assumes no liability under this
Agreement for any damages, fines, penalties, costs or expenses, or portion
thereof,  assessed against the Company by any court or regulatory body on the
basis of negligence, oppression, malice, fraud, fault, wrongdoing or bad faith
by the Company in connection with any claim or for any other act or omission,
unless the Reinsurer shall have received prior notice of and shall have
concurred prior to the actions taken or not taken by the Company that led to the
assessment, in which case the Reinsurer shall pay its share of such assessment.
The Reinsurer's share of such assessment will be the proportional amount
determined by the ratio of reinsurance held by the Reinsurer to the total limit
of liability of the Reinsured Policy or Policies under which the claim or claims
occurred which gave rise to the assessment.  The Reinsurer shall be deemed to
have notice of and have 
<PAGE>
 
concurred in any actions or inactions that it may take as third party
administrator with respect to the Reinsured Policies.


                           ARTICLE VIII.  ARBITRATION

8.01  ARBITRATION.  All disputes and differences between the parties will be
decided by arbitration, regardless of the insolvency of either party, unless the
conservator, receiver, liquidator or statutory successor is specifically
exempted from an arbitration proceeding by applicable state law.

8.02  DEMAND.  Either party may initiate arbitration by providing written
notification to the other party.  Such written notice shall set forth:  (1) a
brief statement of the issue(s); (2) the failure of the parties to reach
agreement; and (3) the date of the demand for arbitration.

8.03  ARBITRATION PANEL.  The arbitration panel shall consist of three
arbitrators. The arbitrators must be impartial and must be or must have been
officers of life insurance companies other than the parties or their affiliates.

8.04  SELECTION.  Each party shall select an arbitrator within thirty days from
the date of the demand.  If either party shall refuse or fail to appoint an
arbitrator within the time allowed, the party that has appointed an arbitrator
may notify the other party that, if it has not appointed its arbitrator within
the following ten days, the arbitrator will appoint an arbitrator on its behalf.
The two arbitrators shall select the third arbitrator within thirty days of the
appointment of the second arbitrator.  If the two arbitrators fail to agree on
the selection of the third arbitrator within the time allowed, either party may
ask ARIAS.US to appoint the third arbitrator.  However, if ARIAS.US is
unable to appoint an arbitrator who is impartial and who is or was an officer of
a life insurance company other than the parties or their affiliates, then each
of the other two arbitrators shall submit to the other a list of three
candidates, after which each arbitrator shall select one name from the list
submitted by the other and the third arbitrator shall be selected from the two
names chosen by drawing lots.

8.05  INTERPRETATION.  The arbitration panel shall interpret this Agreement as
an honorable engagement rather than merely as a legal obligation and shall
consider practical business and equitable principles as well as industry custom
and practice regarding the applicable insurance and reinsurance business.  The
arbitration panel is released from judicial formalities and shall not be bound
by strict rules of procedure and evidence.

8.06  PROCEDURES.  The arbitration panel shall determine all arbitration
schedules and procedural rules.  Organizational and other meetings will be held
in New York, NY, unless the panel shall select another location.  The
arbitration panel shall decide all matters by majority vote.

8.07  FINALITY AND ENFORCEMENT.  The decisions of the arbitration panel shall be
final and binding on both parties.  The arbitration panel may, at its
discretion, award costs and expenses as they deem appropriate, including but not
limited to attorneys fees and interest.  Judgment may be entered upon the final
decision of the arbitration panel in any 
<PAGE>
 
court of competent jurisdiction. The arbitration panel may not award any
exemplary or punitive damages.

8.08  EXPENSES.  The parties will bear the expenses of the arbitration equally
unless the arbitration panel shall decide otherwise.


                            ARTICLE IX.  INSOLVENCY
                                        
9.01  PAYMENTS OF BENEFITS UNDER AN INSOLVENCY.  In the event of the insolvency
of the Company, all reinsurance made, ceded, renewed or otherwise becoming
effective under this Agreement shall be payable by the Reinsurer directly to the
Company or its liquidator, receiver or statutory successor on the basis of the
liability of the Company under the contract or contracts reinsured without
diminution because of the insolvency of the Company.

9.02  NOTICE TO REINSURER.  The liquidator, receiver or statutory successor of
the Company shall give the Reinsurer written notice of the pendency of a claim
for a benefit against the Company on any Reinsured Policy within a reasonable
time after such claim is filed in the insolvency proceeding.  During the
pendency of any such claim, the Reinsurer may investigate such claim and
interpose in the Company's name (or in the name of the liquidator, receiver or
statutory successor) in the proceeding in which such claim is to be adjudicated
any defense or defenses that the Reinsurer may deem available to the Company or
its liquidator, receiver or statutory successor.  The expense thus incurred by
the Reinsurer shall be chargeable, subject to court approval, against the
Company as a part of the expense of liquidation to the extent of a proportionate
share of the benefit that may accrue to the Company solely as a result of the
defense undertaken by the Reinsurer.

9.03  INTENT.  Nothing in this Article shall in any way change the relationship
or status of the parties or enlarge the obligations of either party to each
other, except as specifically herein provided, nor, except as herein
specifically provided, shall anything in this Article in any manner create any
obligations or establish any right against the Reinsurer in favor of any third
parties or any other persons not parties to this Agreement.  Any dispute as to
any of the liabilities or the operation of any provision contained herein, not
specifically reserved by this Article or applicable state law, shall be subject
to the arbitration provisions set forth in Article VIII.


                         ARTICLE X.  GENERAL PROVISIONS
                                        
10.01 REGULATORY APPROVALS.  This Agreement shall not take effect until all
required regulatory approvals have been obtained.

10.02 CONFIDENTIALITY.   Each party shall maintain the confidentiality of all
information that is provided to it by the other party in connection with this
Agreement and shall not further disclose or make other use of such information
without prior written consent, except as may be required by law; provided,
however, that this provision shall not apply to information that is or otherwise
becomes available to the public or that was previously available on a non-
confidential basis.
<PAGE>
 
10.03 MISUNDERSTANDINGS AND OVERSIGHTS.  If the Company should inadvertently
fail to cede reinsurance that otherwise would have been ceded in accordance with
the provisions of this Agreement or if either the Company or the Reinsurer
should fail to pay amounts due or to perform any other act required by the
Agreement as a result of a misunderstanding or oversight, the Company and the
Reinsurer shall adjust the situation to what it would have been had the
inadvertent failure, misunderstanding or oversight not occurred, provided that
the inadvertent failure, misunderstanding or oversight is rectified promptly
after discovery.

10.04 REINSTATEMENTS.  If a Reinsured Policy that was reduced, terminated or
lapsed is reinstated after the Effective Date, the reinsurance for such policy
will be reinstated automatically to the amount that would have been in force if
the policy had not been reduced, terminated or lapsed.  If a Reinsured policy
converts to another policy or has additional insurance benefits exercised after
the Effective Date, the reinsurance for such policy will automatically be
changed to the amount that would have been in force for the new policy.
Automatic reinsurance of reinstatements, conversions and exercises of additional
insurance benefits is subject to fulfillment of all requirements necessary to
procure reinstatement or conversion of the Reinsured Policy or to exercise the
additional insurance benefit of such Reinsured Policy under its terms.

10.05 OTHER REINSURANCE.  The Company hereby assigns the reinsurance agreements
in effect with regard to the Reinsured Policies, as described in Schedule D. The
Reinsurer hereby accepts such assignment.  (To the extent that consent of a
reinsurer is required in order to perfect such assignment, the Company shall use
its best efforts to promptly obtain such consent.) The assignment will take
effect on the Effective Date.  The assignment does not apply with respect to any
policy that is not a Reinsured Policy hereunder.

10.06 DIVIDENDS.  As of the Effective Date the Reinsurer shall, with respect to
the Reinsured Policies, assume the Company's obligations under the "New York
Undertaking", a copy of which is attached to this Agreement as Exhibit 1.

10.07 POLICY CHANGES.  The Company shall not make any material changes in the
provisions and conditions of the Reinsured Policies after the Effective Date,
other than as may be legally mandated, without the express written consent of
the Reinsurer, which consent shall not be unreasonably withheld.  Upon receipt
of such consent or mandated change, there shall be a corresponding change in the
related reinsurance and appropriate cash adjustments shall be made consistent
with the Company's changes.  In the event that the Company makes any change in
Reinsured Policies that is not accepted by the Reinsurer, the Company will bear
for its own account any additional cost or expense of such change so that the
change will not adversely affect the Reinsurer.

10.08 AUDIT.  The Company or the Reinsurer and their employees and authorized
representatives, respectively, may audit, inspect and examine, during regular
business hours, at the usual business office of the other party, provided that
reasonable advance notice has been given, any and all books, records,
statements, correspondence, reports, trust accounts and their related documents
or other documents that relate to the Reinsured Policies.  The audited party
agrees to provide a reasonable work space for such audit, inspection or
examination, to cooperate fully and to disclose the existence of and produce any
and all necessary and reasonable materials requested by such auditors,
investigators or 
<PAGE>
 
examiners. Each party will bear its own audit expenses. All such information,
including audit reports and analyses, will be kept confidential in accordance
with Article 10.02.

10.09  INTEGRATION.  This Agreement, including the Schedules attached hereto,
supersedes all prior discussions and agreements and constitutes the sole and
entire agreement between the parties with respect to the business being
reinsured and there are no understandings between the parties other than as
expressed in the Agreement with respect to the business being reinsured.
However, nothing in the foregoing is intended to affect the validity or
enforceability of any Confidentiality Agreements the parties have entered or may
enter into with respect to the business being reinsured (including, without
limitation, the Confidentiality Agreement dated November 25, 1996), and the
parties recognize that various issues regarding administration of said business
are to be governed by a separate Administrative Services Agreement or Agreements
between the parties, which shall likewise be valid and enforceable.

10.10  LAW AND VENUE.  While the parties anticipate that any disputes under this
Agreement will be resolved via arbitration pursuant to Article VIII, to the
extent a question should arise as to the laws of which state govern this
Agreement, said state shall be the State of New York without regard to New York
choice of law rules.

10.11  NON-WAIVER.  No waiver by either party of any default by the other party
in the performance of any promise, term or condition of this Agreement shall be
construed to be a waiver by such party of any other or subsequent default in
performance of the same or any other promise, term or condition of this
Agreement.  No prior transactions or dealings between the parties shall be
deemed to establish any custom or usage waiving or modifying any provision
hereof.  The failure of either party to enforce any part of this Agreement shall
not constitute a waiver by such party of its right to do so, nor shall it be
deemed to be an act of ratification or consent.

10.12  COUNTERPARTS.  This Agreement may be executed simultaneously in any
number of counterparts, each of which shall be deemed an original, but all of
which shall constitute one and the same instrument.

10.13  SEVERABILITY.  In the event that any provision or term of this Agreement
shall be held by any court to be invalid, illegal or unenforceable, all of the
other terms and provisions shall remain in full force and effect to the extent
that their continuance is practicable and consistent with the original intent of
the parties, and the parties will attempt in good faith to renegotiate the
Agreement to carry out its original intent.

10.14  AMENDMENTS.  Any change or modification to the Agreement shall be null
and void unless made by amendment to the Agreement and signed by both parties.

10.15  SCHEDULES AND PARAGRAPH HEADINGS.  Schedules attached hereto are made a
part of this Agreement.  Paragraph headings are provided for reference purposes
only and are not made a part of this Agreement.

10.16  SURVIVAL.  All of the provisions of this Agreement shall, to the extent
necessary to carry out the purposes of this Agreement or to ascertain and
enforce the parties' rights thereunder, survive its termination.
<PAGE>
 
10.17  NOTICES.  All notices and other communications by one party under this
Agreement must be in writing and will be deemed effective upon delivery to the
other party at the address designated in Schedule E.  Either party may upon
notice to the other change its designee to  receive future notices.

10.18  FULL POWER AND AUTHORITY.  Each party represents that it has full power
and authority to enter into and to perform this Agreement and that the person
signing this Agreement on its behalf has been properly authorized and empowered
to do so.  Each party further acknowledges that it has read this Agreement,
understands it and agrees to be bound by it.  The Reinsurer also represents that
it is licensed to sell disability insurance in all fifty states and the District
of Columbia, and in Puerto Rico.

10.19  REPLACEMENT.  Neither the Company nor the Reinsurer will initiate any
general offer of conversion or replacement under which it would offer to
policyholders whose policies are Reinsured Policies any inducement to surrender
their policies or offer them replacement policies without the written approval
of the other party.

10.20  SPECIAL ACCEPTANCES.  Policies not within the terms of this Agreement may
be submitted to the Reinsurer for special acceptance and, if accepted by the
Reinsurer, shall be subject to all of the terms of this Agreement, except as
modified by the special acceptance.

10.21  COMPANY DATA.  The Company acknowledges that, at the request of the
Reinsurer, it has provided certain data related to the Reinsured Policies for
its review prior to entry into this Agreement and hereby affirms that all
factual information so provided was, to the best of the Company's knowledge and
belief, complete and accurate, as of the date provided, in all material
respects.  The Reinsurer will not use, without the express prior consent of the
Company, the records of policyholders and claimants under the Policies to
solicit the sale of insurance or any other products or services; provided,
however, that this provision shall not otherwise preclude such solicitations by
the Reinsurer in the ordinary course of business.  In no event, however, will
the Reinsurer provide its agents with records of policyholders and claimants
under the Reinsured Policies nor with a customer list with respect thereto,
without the prior written consent of the Company.

10.22  SETTLEMENT OF CLAIMS.  Claim settlements made by the Company in good
faith, including compromises, shall be unconditionally binding upon the
Reinsurer.

10.23  INTERMEDIARIES.  All negotiations relative to this Agreement and the
transactions contemplated hereby have been carried out by the Company and the
Reinsurer directly and without the intervention of any person in such manner as
to give rise to any valid claim by any other person for a finder's fee,
brokerage commission or similar payment, provided, however, that the Reinsurer
acknowledges a contractual finder's fee obligation with respect to this
Agreement as to which the Reinsurer shall indemnify and hold the Company
harmless.  Each party will bear the costs of its professional advisors, if any,
involved in the negotiation and implementation of this Agreement.

10.24  CONTINUITY.  The Company will continue to administer the Reinsured
Policies in the ordinary course of business and will neither change any method
of doing business, accounting or operation nor enter into any transaction that
has a material adverse effect on 
<PAGE>
 
the Reinsurer after the date hereof, except with the prior written consent of
the Reinsurer, which consent will not be unreasonably withheld.

10.25  ASSUMPTION REINSURANCE.  The Company and the Reinsurer agree to negotiate
in good faith an assumption reinsurance agreement with respect to the Reinsured
Policies.  Any Reinsured Policies that do not become covered under said
assumption reinsurance agreement will continue to be reinsured under this
Agreement subject to the terms and conditions thereof.

10.26  CONSTRUCTION AND REPRESENTATION BY COUNSEL. The parties hereto represent
that in the negotiation and drafting of this Agreement they have been
represented by and relied upon the advice of counsel of their choice. The
parties affirm that their counsel have had a substantial role in the drafting
and negotiation of this Agreement and, therefore, the rule of construction that
any ambiguities are to be resolved against the drafting party shall not be
employed in the interpretation of this Agreement or any Schedule attached
hereto.
<PAGE>
 
                           ARTICLE XI. TAX ELECTION
                                        
11.01  TAX ELECTION.  The parties will make a joint election, in accordance with
Treas. Reg. Section 1.848-2(g)(8) (the "Regulation"), issued December 28, 1992,
under Section 848 of the Internal Revenue Code (the "Code") and:

   (a)    the party with the net positive consideration under this Agreement for
          each taxable year will capitalize specified policy acquisition
          expenses with respect to this Agreement without regard to the general
          deductions limitation of Section 848(c)(1) of the Code;

   (b)    the election will take effect on the Effective Date for the taxable
          year ending December 31, 1997, and will remain in effect for all
          subsequent years that this Agreement remains in effect; and

   (c)    each party shall attach a schedule to its federal income tax return
          for its first taxable year ending after the election becomes effective
          that identifies the agreements (including this Agreement) for which
          joint elections have been made under the Regulation.

11.02  ADMINISTRATION. Pursuant to this joint election:

   (a)    the parties will exchange information pertaining to the amount of net
          consideration under this Agreement to assure consistency or as may
          otherwise be required by the Internal Revenue Service;

   (b)    the Company will submit its calculation of the "net consideration" as
          defined under the above referenced regulation to the Reinsurer not
          later than May 1 for each and every tax year for which this Agreement
          is in effect;

   (c)    the Reinsurer may challenge such calculation within ten working days
          of receipt of the Company's calculation; and

   (d)    the parties will act in good faith to reach agreement as to the
          correct amount of net consideration whenever there is disagreement as
          to the amount of net consideration as determined under Treas. Reg.
          Section 1.848-2(f).

11.03  REPRESENTATIONS. The Company and the Reinsurer represent and warrant that
they are subject to U.S. taxation under Subchapter L of Chapter 1 of the Code.
<PAGE>
 
IN WITNESS WHEREOF, the parties have caused this Agreement to be executed in
duplicate as of the date first above written.





METROPOLITAN LIFE INSURANCE COMPANY


By:  


Title: 




FIRST ALLMERICA FINANCIAL LIFE INSURANCE COMPANY


By:

Title: 
<PAGE>
 
                       ADMINISTRATIVE SERVICES AGREEMENT

This Agreement is by and between, on the one hand, Metropolitan Life Insurance
Company (the "Administrator"), a mutual life insurance company organized and
existing under the laws of the State of New York, with a principal place of
business at One Madison Avenue, New York, NY 10010 and, on the other hand,
Allmerica Financial Life Insurance and Annuity Company, a stock life insurance
company organized and existing under the laws of the State of Delaware, and
First Allmerica Financial Life Insurance Company, a stock life insurance company
organized and existing under the laws of the Commonwealth of Massachusetts
(together or separately as their interests may appear, the "Company"), each with
a principal place of business at 440 Lincoln Street, Worcester, MA 01653.

The background of this Agreement is that the parties have entered into indemnity
reinsurance agreements (the "Reinsurance Agreements") with respect to the
Company's liabilities under certain closed blocks of Disability Income policies
(the "Policies"), as described in Schedule 1.01 and wish to consolidate
administrative services for this business in order to achieve economies and
efficiencies of operation and to identify the services to be rendered to the
Company by the Administrator with respect to the Policies.

In consideration of the mutual promises set forth herein, the parties hereto
agree as follows:


                                   ARTICLE 1

                                   SERVICES

1.01  In General. During the term of this Agreement, the Administrator is
      authorized and agrees to provide the Company, at the Administrator's
      expense, all services or duties necessary, customary, or advisable
      relating to the Policies, including, without limitation, the underwriting,
      issue, servicing, claims, computer system and other administrative
      services more fully described in detail in Schedules 2.01(A) and (B)
      (collectively, the "Policy Services"), subject to the terms and conditions
      set forth in this Agreement. The parties shall abide by and conform to all
      state laws, rules and regulations of the various states in which they do
      business pursuant to this Agreement.

1.02  Phases. The performance of Policy Services shall occur in two phases.
      Throughout each such phase, the parties agree to discharge their
      respective obligations as further specified herein. The phases shall
      consist of:

             (a)   The Transition Phase. This phase will consist of the
         personnel training and installation (including any necessary
         modifications) by the Administrator of a system necessary for the
         Administrator to perform Policy Services, system testing, business
         workflow testing, financial control and compliance testing and
         Administrator/Company systems interface testing and implementation and
         delivery of the system. The parties shall each use their best efforts
         to complete the Transition Phase by the date specified in Article 4.01.
<PAGE>
 
             (b)   The Operational Phase. This phase will consist of the
         Administrator's performance of Policy Services utilizing the accepted
         system, all Policy Services to be accomplished in accordance with the
         Service Standards.

1.03  Roles of Parties. The Administrator shall be considered an independent
      contractor, with full control over its business affairs and operations,
      having the responsibility for the management of the Policies. The Company
      will provide oversight in general terms, consistent with the
      Policyholder's interests and with the directives of regulatory agencies.
      The Company shall retain the authority to make all final decisions with
      respect to the administration of the Policies. The failure of the Company
      affirmatively to exercise such authority shall not constitute a waiver of
      such authority or an omission for purposes of Article 6 relating to
      indemnification.


                                   ARTICLE 2

                                  DEFINITIONS

2.01  Definitions. As used in this Agreement, the following terms shall have the
      following meanings:

             (a)   "Computer System" shall refer to all computer systems and
         related materials used by the Administrator to administer the Policies,
         including the Administrator's proprietary software and third party
         licensed software comprised of computer programs and supporting
         documentation, including, but not limited to, source code, object code
         input and output formats, program listings, narrative descriptions and
         operating instructions and shall include the tangible media upon which
         the computer programs and supporting documentation are recorded as well
         as the deliverable forms and documents.

             (b)   "Functional Outline Documents" shall mean the detailed
         written description of the functions and features being added to the
         Computer System in support of the Company.

             (c)   "Specifications" shall mean Functional Outline Documents,
         Policyholder Documents, Policy Forms, Schedules, Company screens,
         Reports and Data Dictionary and the requirements specified in 
         Schedule 2.01(A) and B.

             (d)   "Service Standards" shall mean the time frames for various
         Policy Services as described in Schedule 2.01(B).
<PAGE>
 
                                   ARTICLE 3

                              THE TRANSITION PHASE

3.01  Development of Project Plans.  As soon as reasonably possible, the Company
      and the Administrator shall jointly develop:

             (a)   The Functional Outline Documents as described in 
         Article 2.01(b). These documents will be the detailed business
         specifications for all product and service modifications to the
         Computer System; and

             (b)   An implementation plan and schedule which will specify the
         activities and time frame required for completion of the implementation
         work as provided for in Articles 3.02 through 3.04 below.

3.02  Computer System Development and Implementation.

             (a)   The Company and the Administrator shall jointly develop the
         Computer System interfaces (if any) between the Company and the
         Administrator.

             (b)   The Administrator will at its expense modify and implement
         the Computer System as necessary to support the Policy Services, which
         Computer System, including all improvements thereto, shall be the
         property of the Administrator.
 
             (c)   The Administrator and the Company shall coordinate as
         necessary all aspects of their information processing systems so that
         the Administrator shall have necessary access to the Company's policy
         and claims systems, and other ancillary systems with respect to the
         Policies, to fulfill its responsibilities under this Agreement.

3.03  Acceptance Testing.

             (a)   The Administrator will develop a fully operational Computer
         System for pre-production use for acceptance testing as set forth in
         (b) below. The Administrator shall provide the pre-production testing
         facilities and jointly conduct with the Company the mutually agreed
         upon tests.

             (b)   The Administrator and the Company shall jointly conduct
         acceptance tests of the Computer System, after they have developed test
         plans which specify the types of testing to be performed and the
         schedule. The standard to be used to determine the successful
         completion for all tests shall be the Computer System's performance of
         the functions and features described in the Specifications.
<PAGE>
 
3.04  Conversion Testing. Upon the successful completion of acceptance testing,
      preparations for the transfer of servicing (conversion) of the Policies
      shall begin. The Administrator shall conduct and the Company shall review
      conversion tests of the Computer System, after the Administrator has
      developed and the Company has reviewed test plans which specify the types
      of testing to be performed. The standards to be used to determine the
      successful completion for all tests shall be specified in the test plans.
      Unless the parties agree otherwise, the conversion will occur over a
      weekend, to avoid disruption to the business.


                                   ARTICLE 4

                             THE OPERATIONAL PHASE

4.01  Commencement of Operational Phase. The parties intend the Operational
      Phase to commence November 1, 1997, or such other date as may be mutually
      agreed to in writing by the parties.

4.02  Applicability of Service Standards. The Administrator shall perform the
      Policy Services within the time frames described in the Service Standards.
      In those instances where no express Service Standard applies, the
      Administrator shall use at least the same standard of care it exercises in
      the performance of its own insurance business, so long as such standard is
      consistent with prudent administrative practices in the life insurance
      industry generally and with any applicable legal requirements. During the
      first twelve months of the Operational Phase, the Administrator shall,
      within ten business days of the end of each month, provide the Company
      with a report that documents the extent to which the Administrator has
      satisfied the Service Standards for the just completed month. The report
      shall contain the total volume of transactions and the volume within the
      standard. After twelve months, said reports shall be furnished within ten
      business days of the end of each calendar quarter, unless the Company
      notifies the Administrator it has a good faith belief that the
      Administrator is not satisfying the Service Standards, in which case the
      Company may require that monthly reporting continue until it can be
      demonstrated that the Service Standards are being satisfied. In no event,
      however, shall the Administrator have any further reporting obligation
      under this paragraph if there are fewer than five thousand Policies in
      force.

      If the Company reasonably believes at any time that the Policy Services
      are not being performed within the requirements of the Service Standards,
      it shall so notify the Administrator, who shall promptly use its best
      efforts to correct any failure to comply with the Service Standards. At
      the request of either the Company or the Administrator, each shall make
      available appropriate personnel of at least a Vice Presidential level to
      discuss and attempt to promptly resolve any alleged failure to comply with
      the Service Standards.

4.03  Computer System Operation. Upon the successful completion of data
      conversion and the implementation of the Computer System, the
      Administrator's duties required pursuant to this Agreement include,
      without limitation:

             (a)   Operation of the Computer System and processing the Company's
         business and data in accordance with the Specifications.  (In the event
         that the services and standards provided for in the Specifications are
         not being performed as 
<PAGE>
 
         specified, the Administrator shall use its best efforts to within
         thirty days institute corrective action, or sooner if possible);

             (b)   Providing all necessary labor to maintain the Computer System
         in accordance with the Specifications by making routine corrections and
         by accomplishing ordinary day-to-day changes to the computer programs
         in the Computer System;

             (c)   Storing the Company's data under the Administrator's
         retention schedule on magnetic tapes and disc packs when in the
         possession or custody of the Administrator in accordance with the
         confidentiality and security safeguards specified in this Agreement. In
         the event a longer retention schedule is desired by the Company, the
         Administrator shall comply with such requirements, and the Company
         shall reimburse the Administrator at an agreed upon rate for any
         additional costs reasonably incurred by the Administrator;

             (d)   Making no modifications to the Computer System

                   (i)    that change the interfaces to the Company's computer
                          systems without the Company's express written consent;

                   (ii)   that substantially change its functionality with
                          respect to the Policies without the Company's express
                          written consent, which will not be unreasonably
                          withheld; and

                   (iii)  without performing appropriate comprehensive testing
                          of the modifications (both positive and negative); and

             (e)   Tracking and reporting all errors in accordance with an error
         correction tracking plan to be established by the Administrator and the
         Company.

4.04  Personnel. The Administrator shall assign adequate personnel to perform
      the services required under this Agreement, to include a Project/Account
      Manager and the staffing levels needed in order to achieve the Service
      Standards. At least quarterly, appropriate representatives of the Company
      and the Administrator will discuss with each other the quality of service
      being provided and issues or problems that may reasonably be perceived to
      exist with respect to the performance of the Policy Services.

4.05  Records. The Company shall transfer to the Administrator all original
      files or suitable copies, including but not limited to, correspondence,
      records or other material related to the Policies. If the application for
      disability coverage was made in conjunction with another type of coverage
      provided or administered by the Company, the original of any information
      submitted or obtained in connection therewith shall be retained by the
      Company, who shall provide suitable copies to the Administrator and who
      shall, within five business days, provide the Administrator with access to
      the original to the extent the Administrator reasonably requires such
      access. With respect to ongoing information to be supplied by the Company
      (e.g., agent licensing), the Administrator may rely upon the most recent
      information that is in its possession. The Administrator will maintain all
      records in accordance with New York Regulation 152.
<PAGE>
 
4.06  Communication of the Parties' Relationship to Policyholders, Agents and
      Regulators. The parties shall cooperate to see to it that sufficiently in
      advance of the transfer of Policy Services, policyholders and agents are
      notified of the upcoming transfer. In conjunction with the transfer, the
      Administrator shall take all reasonable measures necessary to ensure that
      policyholders and agents have the correct address and toll-free telephone
      number to be used by the Administrator in servicing the Policies. To the
      extent that it is or should be reasonably anticipated that information
      will be requested by regulators with respect to the Policies, the
      Administrator shall in conjunction with the transfer see to it that the
      regulators are provided with this new address and/or telephone number. The
      Administrator shall state in all correspondence with the Company's
      policyholders and claimants that it is acting as Administrator for the
      Company with respect to the Policies and shall include in such
      correspondence and related forms a statement reasonably designed to
      indicate clearly that the coverage is provided under a Company policy. Any
      letter sent to any Company policyholder or claimant shall contain the
      name, address and telephone number of the Company and, if the number of
      the Company policy is contained therein, will state the name of the
      Company next to the Company policy number. If the Administrator's address
      is included in any form (other than claim forms for Company claims)
      indicating where the completed form should be sent, it will indicate that
      the completed form is to be sent to the Company in care of the
      Administrator or to the Administrator as Administrator for the Company. If
      any correspondence or related forms state that the Administrator can be
      called for further information, the Administrator's telephone number can
      be given; provided, however, that the Administrator shall answer either in
      the name of the Company or in its name as Administrator for the Company.

4.07  Bonds. In those states where by statute or regulation a bond is required,
      the Administrator shall provide a bond in an amount at least sufficient to
      satisfy applicable legal requirements.

4.08  Policy Reserves and Liabilities. The reports of claim experience and the
      financial and reserve information provided by the Administrator to the
      Company in connection with the Policies, to the best of the
      Administrator's knowledge, information, and belief, will fairly present
      the Policy claims experience, liabilities, reserves, and other material
      information. Statutory reserves, as recommended by the Administrator, will
      comply with applicable state requirements on and after the effective date.

4.09  Compensation. The Company shall have no obligation to compensate the
      Administrator for the services provided herein. If, while this Agreement
      is in effect, there are any time periods during which the Administrator is
      not providing the Policy Services, the Company shall be entitled to retain
      an amount equal to 15% of the premiums due on the Policies for said time
      periods, to compensate the Company for the cost of providing these
      services.



                                   ARTICLE 5

                 SAFEGUARDING THE COMPANY DATA AND AUDIT RIGHTS

5.01  Safeguarding the Company Data. In order to properly safeguard the Company
      data in its possession, the Administrator will establish and maintain full
      and complete
<PAGE>
 
            safeguards no less rigorous than those utilized by the Administrator
            to protect its own confidential data against destruction, loss,
            alteration or unauthorized access.

5.02   Audit Rights. The Administrator shall provide reasonable access during
       normal business hours to any location from which the Administrator
       conducts its business and provides services to the Company pursuant to
       this Agreement to auditors and inspectors designated in writing by the
       Company at any time for the purposes of performing audits or inspections
       for the Company. The Company shall give reasonable advance notice of an
       audit and include in that notice the issues which it will audit. The
       Company and the Administrator will jointly determine the appropriate
       site(s) at which to perform the audit. The Administrator shall provide
       the auditors and inspectors any assistance they may reasonably require.
       The Administrator shall also provide such reasonable access in response
       to a legally valid request from any governmental agency having
       jurisdiction over the Company; the Administrator shall promptly notify
       the Company of any such request.

       If the Company determines, following an audit, that errors have been made
       in the Administrator's records, the Administrator will make prompt
       correction and forward evidence of such corrections to the Company. The
       Administrator will use its best efforts to make all such corrections
       within thirty business days.


                                   ARTICLE 6

                           INDEMNITIES AND LIABILITY

6.01   Indemnification. The Company and the Administrator shall each indemnify
       and hold harmless the other (including the other's affiliates,
       subsidiaries, employees, agents, and directors) against any and all
       liability, loss, damage, fines, penalties, assessments, taxes and costs
       (including reasonable legal expenses) arising out of or attributable to
       its negligence or wrongful conduct (or that of its employees, agents, and
       directors) in performing or satisfying its obligations under this
       Agreement.

6.02   Processing Liability. The Administrator shall be fully liable for all
       processing errors or omissions, unless they arise out of, or are
       attributable to:

            (a)   actions of the Company, its employees, agents or
                  representatives;

            (b)   the reasonable reliance by the Administrator, its employees,
                  agents, or representatives on information, records or
                  documents furnished to it by or on behalf of the Company; or

            (c)   the reasonable reliance on, or the carrying out by the
                  Administrator, its employees, agents, or representatives of
                  any written instructions or written requests of authorized
                  personnel of the Company.



                                   ARTICLE 7

                                  TERMINATION
<PAGE>
 
7.01   Termination for Material Breach. This Agreement may be terminated
       immediately by either the Company or the Administrator in the event the
       other is in material breach of the terms or conditions of this Agreement,
       provided the terminating party has notified the breaching party of the
       breach and the breaching party has not initiated the cure of such breach
       within thirty days of such notice.

7.02   Termination of Reinsurance Agreements. Unless the parties mutually agree
       otherwise in writing, this Agreement will automatically terminate upon
       termination of the Reinsurance Agreements (or the recapture of the
       Policies by the Company).

7.03   Termination of Policies. If not terminated earlier in accordance with the
       foregoing provisions, this Agreement shall terminate following the
       completion of all residual responsibilities of both parties after the
       latter of the date the last of the Policies terminates or the date that
       all claim liabilities thereunder have been discharged.

7.04   Post-Termination Transition. In the event this Agreement terminates but
       any Policies remain in effect (not including any Policies assumed by the
       Administrator pursuant to an assumption reinsurance agreement), the
       Company and the Administrator will cooperate in effecting a smooth
       transition of the Policy Services back to the Company and of minimizing
       any disruption or inconvenience to the Company and its policyholders and
       agents. Except for a termination that occurs pursuant to Article 7.01 due
       to the Company's material breach of this Agreement, the Company may at
       its option require the Administrator to continue to provide Policy
       Services for up to six months following the termination.


                                   ARTICLE 8
                                        
                             FINANCIAL INFORMATION

8.01   Fiduciary Capacity. All premiums collected on behalf of the Company shall
       be held in a fiduciary capacity and be promptly deposited in a separate
       bank account for premium receipts and the payment of claims and expenses
       in connection with the Policies.

8.02   Accounting Feeds. The quarterly cash accounting feeds described in
       Schedule 2.01(A) shall be provided by the Administrator to the Company
       within three business days following the end of the quarter.

8.03   Annual Statement Information. The Annual Statement schedules and entries
       described in Schedule 2.01(A) (except for the NAIC and New York Accident
       & Health Policy Experience Exhibits) shall be provided by the
       Administrator to the Company within fourteen business days following year
       end. The NAIC and New York Accident and 
<PAGE>
 
       Health Policy Experience Exhibits shall be provided by the Administrator
       to the Company within twenty business days following year end.

8.04   Actuarial Accruals. The report of actuarial accruals described in
       Schedule 2.01(A) shall be provided by the Administrator to the Company
       within five business days following the end of the quarter.

8.05   Accounting and Settlements. Net amounts due the Company or the
       Administrator in accordance with this Agreement for any month shall be
       promptly settled no later than ten days after the last day of each month.

8.06   Transition Period Reporting. The information provided by the
       Administrator pursuant to Articles 8.02 through 8.04 above shall include
       only activity and balances subsequent to the commencement of the
       Operational Phase of this Agreement. Information relating to activity
       prior to that time shall be the responsibility of the Company.


                                   ARTICLE 9

                                    RECORDS

9.01   Maintenance of Records. The Administrator's records relating to the
       services provided under this Agreement will be maintained by the
       Administrator for the duration of this Agreement plus seven years
       thereafter, or longer if required by statute or regulations. The
       Administrator shall provide the Company with reasonable advance notice
       before destroying or disposing of any such records.

       The Administrator shall maintain, in accordance with prudent standards of
       record keeping and with all applicable laws and regulations, complete and
       accurate records, including all documents, pertaining to the services and
       functions the Administrator has agreed to provide hereunder for the
       Policies.

9.02   Records Management. The Administrator shall:

            (a)   maintain all paper-based files and records provided to the
       Administrator on behalf of the Company, including, but not limited to,
       applications, transaction documents and authorizations, correspondence,
       beneficiary designations and all other relevant servicing documents.

            (b)   maintain electronic media information with respect to the
       Policies, including options, status and payments.

            (c)   maintain all such records and files as the property of the
       Company and, to the extent required by Article 7.04, promptly return such
       property to the Company upon termination of this Agreement.

9.03   Records Access. Each party shall take all reasonable actions necessary to
       ensure that at all times the Company has timely access to all records
       relating to the Policies.
<PAGE>
 
                                   ARTICLE 10

                       CONFIDENTIALITY AND NONCOMPETITION
                                        
10.01  Confidentiality. Except as otherwise provided in this Agreement, all
       information communicated by the Company to the Administrator and by the
       Administrator to the Company shall be and is received in confidence and
       shall be used only for purposes of this Agreement. No such information
       shall be disclosed by the Administrator, by the Company, or by their
       respective agents or employees without the prior written consent of the
       other party, except as may be necessary by reason of legal, accounting,
       reinsurance reporting, or regulatory requirements. Without limiting the
       foregoing, the Administrator agrees that it shall not use customer
       information received from the Company to solicit new business, and shall
       not disclose any Company customer lists to its field force.

10.02  Information. The information referred to in Article 10.01 shall include,
       but not be limited to, marketing information and materials,
       administrative procedures, sales data, customer lists, financial plans,
       investment strategies, policyholder data, and data regarding agents,
       agencies and distribution systems.

10.03  Exception. Articles 10.01 and 10.02 shall not apply to information
       publicly available or generally known within the life insurance industry,
       nor to information obtained from other sources not under a duty of
       confidentiality to the Company or the Administrator with respect to such
       information.

10.04  Non-Solicitation. During the term of this Agreement and for a period of
       twenty-four months thereafter, the Administrator shall not without the
       written consent of the Company, directly or indirectly or through any
       third party, use any information obtained pursuant to this Agreement to
       recruit or hire any agents or employees of the Company (provided that the
       foregoing will not prevent the Administrator, with the Company's
       permission, from licensing any of the Company's agents so as to allow
       them to continue servicing the Policies after said Policies have become
       subject to an assumption reinsurance agreement between the Company and
       the Administrator.) The foregoing shall not prevent the Administrator
       from hiring any employees of the Company who, without being solicited or
       recruited, approach the Administrator about an employment opportunity.


                                  ARTICLE 11
 
                                 MISCELLANEOUS
                                        
11.01  Binding Nature and Assignment. This Agreement shall be binding on the
       parties and their respective successors and assigns. Neither the Company
       nor the Administrator may subcontract or assign this Agreement without
       the prior written consent of the other.
<PAGE>
 
11.02  Notices. Any notice or other instrument authorized or required by this
       Agreement shall be deemed given upon receipt and shall be effective only
       if it is in writing and delivered personally, by facsimile transmission
       with telephone confirmation, by registered or certified return receipt
       mail, postage prepaid, or by nationally recognized overnight courier
       service addressed as set forth below or to such other person or address
       as the Company or the Administrator may from time to time designate by
       notice to the other.

            In the case of the Administrator:

            The Metropolitan
            One Madison Avenue
            New York, NY 10010
            Attention: Jon M. Piano
                       Vice President

       Copy to: J. Gilbert Stallings, Esq.
                Assistant General Counsel


            In the case of the Company:

            Allmerica Financial
            440 Lincoln Street
            Worcester, Massachusetts 01653
            Attention: Edward J. Parry, III
                       Vice President and Treasurer

       Copy to: Mark H. Stepakoff, Esq.
                Assistant Vice President & Counsel


11.03  Amendment. This Agreement may be amended or modified only by a written
       agreement executed by the parties, as evidenced in writings signed by
       authorized officers of the Administrator and the Company.

11.04  Counterparts. This Agreement may be executed simultaneously in multiple
       counterparts, each of which shall be deemed an original, but all of which
       taken together shall constitute one and the same instrument.

11.05  Certain Construction Rules. All Schedules attached hereto and referred to
       herein, are hereby incorporated in and made a part of this Agreement as
       if set forth herein. Any matter disclosed on any Schedule referred to
       herein shall be deemed also to have been disclosed on any other
       applicable Schedule referred to herein. All Article titles or captions
       contained in this Agreement or in any Schedule are for convenience only,
       shall not be deemed a part of this Agreement and shall not affect the
       meaning or interpretation of this Agreement. The recitals set forth on
       the first page of this Agreement are incorporated into and made a part of
       this Agreement. Unless the context clearly indicates, words used in the
       singular include the plural, and words in the plural include the
       singular.
<PAGE>
 
11.06  Changes in Control Structure. The Administrator will inform the Company
       in writing, with six months advance notice if feasible, in the event of
       any changes in ownership, management or control of the Administrator's
       operation, organization or corporate structure affecting Policy
       administration.

11.07  Approvals and Similar Actions. Where agreement, approval, acceptance,
       consent or similar action is required by any provision of this Agreement,
       such action shall not be unreasonably delayed or withheld.

11.08  Force Majeure. Each party shall be excused from performance for any
       period and to the extent that the party is prevented from performing any
       services, in whole or in part, as a result of delays caused by a war,
       civil disturbance, court order, labor dispute, or other cause beyond that
       party's reasonable control, including failures or fluctuations in
       electrical power, heat, light, air conditioning or telecommunications
       equipment and such nonperformance shall not be a default or a ground for
       termination. Notwithstanding the above, the Administrator agrees that it
       will establish and maintain reasonable recovery steps as specified in
       Schedule 3.01, including technical disaster recovery facilities,
       uninterruptable power supplies for computer equipment and communications
       and that as a result thereof the Administrator will use its best efforts
       to ensure that the Computer System and its facilities shall be
       operational within thirty hours of a performance failure.

11.09  Severability. In the event that any provision or term of this Agreement
       shall be held by any court to be invalid, illegal, or unenforceable, all
       of the other terms and provisions shall remain in full force and effect
       to the extent that their continuance is practicable and consistent with
       the original intent of the parties, and the parties will attempt in good
       faith to renegotiate the Agreement to carry out its original intent.

11.10  Construction and Representation by Counsel. The parties hereto represent
       that in the negotiation and drafting of this Agreement they have been
       represented by and relied upon the advice of counsel of their choice. The
       parties affirm that their counsel have had a substantial role in the
       drafting and negotiation of this Agreement and, therefore, the rule of
       construction to the effect that any ambiguities are to be resolved
       against the drafting party shall not be employed in the interpretation of
       this Agreement or any Schedule attached hereto.

11.11  Media Releases. The Company and the Administrator shall consult with each
       other as to the form, substance and timing of any press release or other
       public disclosure of matters related to this Agreement or any of the
       transactions contemplated hereby, and no such press release or other
       public disclosure shall be made without the consent of the other party,
       which shall not be unreasonably withheld or delayed; provided, however,
       that either the Administrator or the Company may make such disclosures as
       are required by legal, accounting or regulatory requirements after making
       reasonable efforts in the circumstances to consult in advance with the
       other party.

11.12  Waiver. Unless this Agreement provides expressly to the contrary, no
       delay or omission by a party to exercise any right or power shall impair
       such right or power or be construed as a waiver. A waiver by a party of
       any of the covenants to be performed by the other or any breach shall not
       be construed to be a waiver of any succeeding breach or of any other
       covenant.
<PAGE>
 
11.13  Entire Agreement. This Agreement constitutes the entire agreement between
       the parties with respect to the subject matter hereof. Notwithstanding
       the foregoing, the parties recognize that their rights and obligations
       with respect to the reinsurance of the Policies are to be governed by the
       Reinsurance Agreements, and nothing in this provision is intended to
       affect the validity or enforceability of the Reinsurance Agreements nor
       of any Confidentiality Agreement between the parties with respect to the
       Policies including, without limitation, the Confidentiality Agreement
       dated November 25, 1996.

11.14  Taxes. Any taxes or similar assessments charged against the Administrator
       or charged in connection with the services provided under this Agreement
       shall be the responsibility of the Administrator, whether such tax or
       assessment is imposed by the federal government, a state, a municipality
       or an administrative organization thereof.

11.15  Arbitration. All disputes and differences between the Administrator and
       the Company will be decided by arbitration, regardless of the insolvency
       of the other party, unless the conservator, receiver, liquidator or
       statutory successor is specifically exempted from an arbitration
       proceeding by applicable state law. The Administrator or the Company may
       initiate arbitration by providing written notification to the other
       party. Such written notice shall set forth: (1) a brief statement of the
       issue(s); (2) the failure of the parties to reach agreement; and (3) the
       date of the demand for arbitration.

       The arbitration panel shall consist of three arbitrators. The arbitrators
       must be impartial and must be or must have been officers of life
       insurance companies other than the parties or their affiliates. The
       Administrator and the Company shall each select an arbitrator within
       thirty days from the date of the demand. If either party shall refuse or
       fail to appoint an arbitrator within the time allowed, the party that has
       appointed an arbitrator may notify the other party that, if it has not
       appointed its arbitrator within the following ten days, the arbitrator
       will appoint an arbitrator on its behalf. The two arbitrators shall
       select the third arbitrator within thirty days of the selection of the
       second arbitrator. If the two arbitrators fail to agree on the selection
       of the third arbitrator within the time allowed, the Administrator or the
       Company may ask ARIAS.US to appoint the third arbitrator. However, if
       ARIAS.US is unable to appoint an arbitrator who is impartial and who is
       or was an officer of a life insurance company other than the parties or
       their affiliates, then each of the other two arbitrators shall submit to
       the other a list of three candidates, after which each arbitrator shall
       select one name from the list submitted by the other and the third
       arbitrator shall be selected from the two names chosen by drawing lots.

       The arbitration panel shall interpret this Agreement as an honorable
       engagement rather than as merely a legal obligation and shall consider
       practical business and equitable principles as well as industry custom
       and practice regarding the applicable insurance and reinsurance business.
       The arbitration panel is released from judicial formalities and shall not
       be bound by strict rules of procedure and evidence. The arbitration panel
       shall determine all arbitration schedules and procedural rules.
       Organizational and other meetings shall be held in New York, NY, unless
       the arbitration panel shall select another location. The arbitration
       panel shall decide all matters by majority vote. The decisions of the
       arbitration panel shall be final and binding on the parties. The
       arbitration panel may, at its discretion, award costs and expenses as
       they deem appropriate, including but not limited to attorneys fees and
       interest. Judgment may be entered upon the final decision of 
<PAGE>
 
       the arbitration panel in any court of competent jurisdiction. The
       arbitration panel may not award any exemplary or punitive damages. The
       Administrator and the Company will bear the expenses of the arbitration
       equally unless the arbitration panel shall decide otherwise.

11.16  Legal Proceedings and Regulatory Complaints. The Administrator shall at
       its expense defend or handle any legal or regulatory matter involving any
       Policy or Policies (other than a Policy excluded under the Reinsurance
       Agreement) in the name and on behalf of the Company, unless the Company
       chooses to assume the direct handling of such matter at its own expense,
       in which case the Administrator shall be relieved of further liability.
       The Administrator and the Company will each notify the other of the
       commencement of a legal proceeding or regulatory complaint involving a
       Policy or Policies within two business days from the date the party
       learns of its commencement. The parties will cooperate to make certain
       that any such legal or regulatory complaint is responded to within all
       required time periods. The Administrator shall be responsible for
       drafting the response to any regulatory complaint involving a Policy or
       Policies, subject to the approval of the Company, which shall not be
       unreasonably withheld. If the Company does not respond to a request by
       the Administrator for approval of a proposed response to a regulatory
       complaint within two business days of the Company's receipt of the
       proposed response, the Company shall be deemed to have approved the
       proposed response.

11.17  Agent Conduct. The Company shall use its best efforts to prevent any of
       its agents from taking any action detrimental to the proper
       administration of the Policies. The Company and the Administrator shall
       cooperate in the investigation of any matter involving suspected
       misconduct of any Company agent with respect to a Policy. However, all
       responsibility for disciplinary action with respect to the misconduct of
       any of the Company's agents shall rest with the Company and not the
       Administrator.

11.18  Trademarks and Tradenames. Except as expressly provided under this
       Agreement, the Administrator will not use the Company's name, trademarks,
       logo, or the name of any affiliate of the Company in any way or manner
       not specifically authorized in writing by the Company, and the Company
       will not use the Administrator's name, trademarks, logo or the name of
       any affiliate of the Administrator in any way or manner not specifically
       authorized in writing by the Administrator.

11.19  Choice of Law. While the parties anticipate that any disputes under this
       Agreement will be resolved via arbitration pursuant to Section 11.15, to
       the extent a question should arise as to the laws of which state govern
       this Agreement, said state shall be the State of New York without regard
       to New York choice of law rules.

11.20  Misunderstandings and Oversights. If the Company should inadvertently
       fail to include in Schedule 1.01 a policy that otherwise would have been
       included as a Policy in accordance with this Agreement or if either the
       Company or the Administrator should fail to pay amounts due or to perform
       any other act required by the Agreement as a result of misunderstanding
       or oversight, the Company and the Administrator shall adjust the
       situation to what it would have been had the inadvertent failure,
       misunderstanding or oversight not occurred, provided that the
       inadvertent, failure, misunderstanding or oversight is rectified promptly
       upon discovery.
<PAGE>
 
11.21  Authority. Each party represents that it has full power and authority to
       enter into and perform this Agreement and that the person signing this
       Agreement on its behalf has been properly authorized and empowered to do
       so. Each party further acknowledges that it has read this Agreement,
       understands it, and agrees to be bound by it. The Administrator also
       shall obtain and maintain all licenses, permits, authorizations and
       approvals that are necessary for the Administrator to perform its duties
       under this Agreement.

11.22  Survival. All provisions of this Agreement shall, to the extent necessary
       to carry out the purposes of this Agreement or to ascertain and enforce
       the parties' rights thereunder, survive its termination.
<PAGE>
 
IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of
September 29, 1997.
 



 
ALLMERICA FINANCIAL LIFE INSURANCE AND ANNUITY COMPANY


By: 
      -----------------------------------
Name: 
      -----------------------------------
Title: 
      -----------------------------------


FIRST ALLMERICA FINANCIAL LIFE INSURANCE COMPANY


By:   
      -----------------------------------
Name: 
      -----------------------------------
Title:
      -----------------------------------


METROPOLITAN LIFE INSURANCE COMPANY


By:    
      -----------------------------------
Name:  
      -----------------------------------
Title: 
      -----------------------------------

<PAGE>
 
                                                                   Exhibit 10.26


                        CONSOLIDATED SERVICE AGREEMENT


                                        
AGREEMENT effective January 1, 1998, between ALLMERICA FINANCIAL CORPORATION
("Parent") and AAM GROWTH & INCOME FUND L.L.C., AAM HIGH YIELD FUND, L.L.C.,
AAM EQUITY FUND, AFC CAPITAL TRUST I, ALLMERICA ASSET MANAGEMENT, INC.,
ALLMERICA BENEFITS, INC., ALLMERICA EQUITY INDEX POOL, ALLMERICA FINANCIAL
ALLIANCE INSURANCE COMPANY, ALLMERICA FINANCIAL BENEFIT INSURANCE COMPANY,
ALLMERICA FINANCIAL INSURANCE BROKERS, INC., ALLMERICA FINANCIAL LIFE INSURANCE
AND ANNUITY COMPANY, ALLMERICA FINANCIAL SERVICES INSURANCE AGENCY, INC.,
ALLMERICA FUNDING CORP., ALLMERICA FUNDS, ALLMERICA, INC., ALLMERICA
INSTITUTIONAL SERVICES, INC., ALLMERICA INVESTMENT MANAGEMENT COMPANY, INC.,
ALLMERICA INVESTMENTS, INC., ALLMERICA INVESTMENT TRUST, ALLMERICA PLUS
INSURANCE AGENCY, INC., ALLMERICA PROPERTY & CASUALTY COMPANIES, INC., ALLMERICA
SECURITIES TRUST, ALLMERICA SERVICES CORPORATION, ALLMERICA TRUST COMPANY, N.A.,
AMGRO, INC., APC FUNDING CORP., CITIZENS CORPORATION, CITIZENS INSURANCE COMPANY
OF AMERICA, CITIZENS INSURANCE COMPANY OF ILLINOIS, CITIZENS INSURANCE COMPANY
OF THE MIDWEST, CITIZENS INSURANCE COMPANY OF OHIO, CITIZENS MANAGEMENT INC.,
FIRST ALLMERICA FINANCIAL LIFE INSURANCE COMPANY, GREENDALE SPECIAL PLACEMENTS
FUND, THE HANOVER AMERICAN INSURANCE COMPANY, THE HANOVER INSURANCE COMPANY,
HANOVER TEXAS INSURANCE MANAGEMENT COMPANY, INC., HANOVER LLOYD'S INSURANCE
COMPANY, LOGAN WELLS WATER COMPANY, INC., LLOYDS CREDIT CORP., MASSACHUSETTS BAY
INSURANCE COMPANY, SMA FINANCIAL CORP., SOMERSET SQUARE, INC., STERLING RISK
MANAGEMENT SERVICES, INC.  The above listed companies known collectively as
"Affiliated Group".

WHEREAS, the Cost Distribution Policy adopted by the Affiliated Group on June
15, 1993 and amended as of October 21, 1997, for implementation in calendar year
1998 ("Policy"), and as supplemented by the Cost Distribution Policy
Implementation Manual, as may be created or amended by Parent's management from
time to time to conform to State or Federal law, regulation or requirement or
for other sound reason "Implementation Manual") has been determined to be an
appropriate method of achieving fair distribution of servicing costs between the
Affiliated Group.

NOW, THEREFORE, the Affiliated Group hereby agree as follows:

1. Each Company hereby agrees to provide any other Company in the Affiliated
   Group with such services as it may require for its operations.  The Policy
   and Implementation Manual shall be the basis for allocating cost for various
   services between each Company.  The Policy and Implementation Manual will
   become a part of this Agreement.

2. The servicing company agrees to provide each serviced company with a
   quarterly report covering the items of service performed on behalf of
   serviced company.
<PAGE>
 
3. This Agreement may be canceled in whole upon 60 days written notice by any
   party delivered to the other members of the Affiliated Group, or in part by
   any party giving the other 60 days written notice that certain services will
   no longer be performed by the servicing company or will no longer be
   purchased by the serviced company.  This Agreement will automatically be
   canceled with respect to a company that leaves the Affiliated Group.

4. The parties to the Agreement acknowledge that First Allmerica Financial Life
   Insurance Company ("FAFLIC") shall be the single employer within the
   Affiliated Group and that all employment costs shall be paid by FAFLIC. Each
   member of the Affiliated Group shall then be charged by FAFLIC for services
   performed by employees of FAFLIC on behalf of such affiliate. Employees of
   FAFLIC shall not be directly compensated by an affiliate under this
   Agreement.

5. The parties hereto specifically recognize that from time to time other
   companies may become members of the Affiliated Group and hereby agree that
   such new members must become parties to this Agreement.  Such new members
   should execute the master copy of this Agreement (or a counterpart thereto,
   which shall be deemed to be the original agreement) and it will not be
   necessary for all the other members to sign the agreement, but it will be
   effective as if the old members had signed the agreement.

6. For the convenience of the parties, any number of counterparts of this
   Agreement may be executed by the parties hereto, and each such executed
   counterpart shall be, and shall be deemed to be, an original instrument.

7. This Agreement supersedes all previous agreements or understandings of any
   nature whatsoever regarding the subject matter of this Agreement.

8. This Agreement shall be governed by and construed and enforced in accordance
   with the laws of the Commonwealth of Massachusetts.

IN WITNESS WHEREOF, the parties hereto have executed this Agreement by their
duly authorized officers as of the 1st day of January, 1998.

ALLMERICA FINANCIAL
CORPORATION

By:  /s/ Richard J. Baker
   ----------------------
   Richard J. Baker
   Secretary

                                       2
<PAGE>
 
AAM GROWTH & INCOME FUND L.L.C.

By: Allmerica Asset Management, Investment Manager

By:  /s/ Henry L. Ferguson III
   ---------------------------
   Henry L. Ferguson III
   Clerk

AAM HIGH YIELD FUND, L.L.C.

By:  First Allmerica Financial Life Insurance Company, Member
By:  Citizens Insurance Company of America, Member
By:  The Hanover Insurance Company, Member

By:  /s/ Abigail M. Armstrong
   --------------------------
   Abigail M. Armstrong
   Assistant Secretary/Secretary/Clerk

AAM EQUITY FUND

By: Allmerica Asset Management, Inc., Trustee

By:  /s/ Henry L. Ferguson III
   ---------------------------
   Henry L. Ferguson III
   Clerk

AFC CAPITAL TRUST I

By:  /s/ John P. Kavanaugh
   -----------------------
   John P. Kavanaugh
   Administrative Trustee

ALLMERICA ASSET
MANAGEMENT, INC.

By:  /s/ Abigail M. Armstrong
   --------------------------
   Abigail M. Armstrong
   Secretary/Clerk

                                       3
<PAGE>
 
ALLMERICA BENEFITS, INC.

By:  /s/ Abigail M. Armstrong
   --------------------------
   Abigail M. Armstrong
   Secretary

ALLMERICA EQUITY INDEX POOL

By: Allmerica Asset Management, Inc. Trustee

By:  /s/ Henry L. Ferguson III
   ---------------------------
   Henry L. Ferguson III
   Clerk

ALLMERICA FINANCIAL ALLIANCE
INSURANCE COMPANY

By:  /s/ William J. Cahill, Jr.
   ---------------------------
   William J. Cahill, Jr.
   Secretary

ALLMERICA FINANCIAL BENEFIT
INSURANCE COMPANY

By:  /s/ William J. Cahill, Jr.
   ----------------------------
   William J. Cahill, Jr.
   Secretary

ALLMERICA FINANCIAL INSURANCE
BROKERS, INC.

By:  /s/ William J. Cahill, Jr.
   ----------------------------
   William J. Cahill, Jr.
   Clerk

ALLMERICA FINANCIAL LIFE
INSURANCE AND ANNUITY COMPANY

By:  /s/ Abigail M. Armstrong
   --------------------------
   Abigail M. Armstrong
   Secretary

                                       4
<PAGE>
 
ALLMERICA FINANCIAL SERVICES
INSURANCE AGENCY, INC.

By:  /s/ Abigail M. Armstrong
   --------------------------
   Abigail M. Armstrong
   Secretary/Clerk

ALLMERICA FUNDING CORP.

By:  /s/ Abigail M. Armstrong
   --------------------------
   Abigail M. Armstrong
   Secretary/Clerk

ALLMERICA FUNDS

By:  /s/ George M. Boyd
   --------------------
   George M. Boyd
   Secretary

ALLMERICA, INC.

By:  /s/ Abigail M. Armstrong
   --------------------------
   Abigail M. Armstrong
   Secretary/Clerk

ALLMERICA INSTITUTIONAL
SERVICES, INC.

By:  /s/ Abigail M. Armstrong
   --------------------------
   Abigail M. Armstrong
   Secretary/Clerk

ALLMERICA INVESTMENT
MANAGEMENT COMPANY, INC.

By:  /s/ Abigail M. Armstrong
   --------------------------
   Abigail M. Armstrong
   Secretary/Clerk

                                       5
<PAGE>
 
ALLMERICA INVESTMENTS, INC.

By:  /s/ Abigail M. Armstrong
   --------------------------
   Abigail M. Armstrong
   Secretary/Clerk

ALLMERICA INVESTMENT TRUST

By:  /s/ George M. Boyd
   --------------------
   George M. Boyd
   Secretary

ALLMERICA PLUS INSURANCE
AGENCY, INC.

By:  /s/ William J. Cahill, Jr.
   ----------------------------
   William J. Cahill, Jr.
   Clerk

ALLMERICA PROPERTY &
CASUALTY COMPANIES, INC.

By:  /s/ Richard J. Baker
   ----------------------
   Richard J. Baker
   Secretary

ALLMERICA SECURITIES TRUST

By:  /s/ George M. Boyd
   --------------------
   George M. Boyd
   Secretary

ALLMERICA SERVICES CORPORATION

By:  /s/ Abigail M. Armstrong
   --------------------------
   Abigail M. Armstrong
   Secretary/Clerk

ALLMERICA TRUST COMPANY, N.A.

By:  /s/ Charles F. Cronin
   -----------------------
   Charles F. Cronin
   Secretary

                                       6
<PAGE>
 
AMGRO, INC.

By:  /s/ William J. Cahill, Jr.
   ----------------------------
   William J. Cahill, Jr.
   Clerk

APC FUNDING CORP.

By:  /s/ Abigail M. Armstrong
   --------------------------
   Abigail M. Armstrong
   Secretary/Clerk

CITIZENS CORPORATION

By:  /s/ Richard J. Baker
   ----------------------
   Richard J. Baker
   Secretary

CITIZENS INSURANCE COMPANY
OF AMERICA

By:  /s/ Karen Livingston-Wilson
   -----------------------------
   Karen E. Livingston-Wilson
   Secretary

CITIZENS INSURANCE
COMPANY OF ILLINOIS

By:  /s/ William J. Cahill, Jr.
   ----------------------------
   William J. Cahill, Jr.
   Secretary

CITIZENS INSURANCE COMPANY
OF THE MIDWEST

By:  /s/ Karen E. Livingston-Wilson
   --------------------------------
   Karen E. Livingston-Wilson
   Secretary

                                       7
<PAGE>
 
CITIZENS INSURANCE
COMPANY OF OHIO

By:  /s/ Karen E. Livingston-Wilson
   --------------------------------
   Karen E. Livingston-Wilson
   Secretary

CITIZENS MANAGEMENT INC.

By:  /s/ Karen E. Livingston-Wilson
   --------------------------------
   Karen E. Livingston-Wilson
   Secretary

FIRST ALLMERICA FINANCIAL
LIFE INSURANCE COMPANY

By:  /s/ Abigail M. Armstrong
   --------------------------
   Abigail M. Armstrong
   Secretary

GREENDALE SPECIAL
PLACEMENTS FUND

By: Allmerica Asset Management, Inc., Trustee

By:  /s/ Henry L. Ferguson III
   ---------------------------
   Henry L. Ferguson III
   Clerk

THE HANOVER AMERICAN
INSURANCE COMPANY

By:  /s/ William J. Cahill, Jr.
   ----------------------------
   William J. Cahill, Jr.
   Secretary

THE HANOVER INSURANCE COMPANY

By:  /s/ William J. Cahill, Jr.
   ----------------------------
   William J. Cahill, Jr.
   Secretary

                                       8
<PAGE>
 
HANOVER TEXAS INSURANCE
MANAGEMENT COMPANY, INC.

By:  /s/ William J. Cahill, Jr.
   ----------------------------
   William J. Cahill, Jr.
   Secretary

HANOVER TEXAS INSURANCE MANAGEMENT
COMPANY, INC. ATTORNEY-IN-FACT FOR
HANOVER LLOYD'S INSURANCE COMPANY

By:  /s/ William J. Cahill, Jr.
   ----------------------------
   William J. Cahill, Jr.
   Secretary

LOGAN WELLS WATER
COMPANY, INC.

By:  /s/ Abigail M. Armstrong
   --------------------------
   Abigail M. Armstrong
   Secretary/Clerk

LLOYDS CREDIT CORP.

By:  /s/ William J. Cahill, Jr.
   ----------------------------
   William J. Cahill, Jr.
   Clerk

MASSACHUSETTS BAY
INSURANCE COMPANY

By:  /s/ William J. Cahill, Jr.
   ----------------------------
   William J. Cahill, Jr.
   Secretary

SMA FINANCIAL CORP.

By:  /s/ Abigail M. Armstrong
   --------------------------
   Abigail M. Armstrong
   Secretary/Clerk

                                       9
<PAGE>
 
SOMERSET SQUARE, INC.

By:  /s/ Henry L. Ferguson III
   ---------------------------
   Henry L. Ferguson III
   Secretary/Clerk

STERLING RISK MANAGEMENT
SERVICES, INC.

By:  /s/ Abigail M. Armstrong
   --------------------------
   Abigail M. Armstrong
   Secretary

                                       10
<PAGE>
 
Allmerica Financial Corporation ("Parent")
AAM Growth & Income Fund L.L.C.
AAM High Yield Fund, L.L.C.
AAM Equity Fund
AFC CAPITAL TRUST I
Allmerica Asset Management, Inc.
Allmerica Benefits, Inc.
Allmerica Equity Index Pool
Allmerica Financial Alliance Insurance Company
Allmerica Financial Benefit Insurance Company
Allmerica Financial Insurance Brokers, Inc.
Allmerica Financial Life Insurance and Annuity Company
Allmerica Financial Services Insurance Agency, Inc.
Allmerica Funding Corp.
Allmerica Funds
Allmerica, Inc.
Allmerica Institutional Services, Inc.
Allmerica Investment Management Company, Inc.
Allmerica Investments, Inc.
Allmerica Investment Trust
Allmerica Plus Insurance Agency, Inc.
Allmerica Property & Casualty Companies, Inc.
Allmerica Securities Trust
Allmerica Services Corporation
Allmerica Trust Company, N.A.
AMGRO, Inc.
APC Funding Corp.
Citizens Corporation
Citizens Insurance Company of America
Citizens Insurance Company of Illinois
Citizens Insurance Company of the Midwest
Citizens Insurance Company of Ohio
Citizens Management Inc.
First Allmerica Financial Life Insurance Company
Greendale Special Placements Fund
The Hanover American Insurance Company
The Hanover Insurance Company
Hanover Texas Insurance Management Company, Inc.
Hanover Lloyd's Insurance Company
Logan Wells Water Company, Inc.
Lloyds Credit Corp.
Massachusetts Bay Insurance Company
SMA Financial Corp.
Somerset Square, Inc.
Sterling Risk Management Services, Inc.

                                       11

<PAGE>
 
                                                                   Exhibit 10.27

                              DEFERRAL AGREEMENT
                              ------------------

     This Deferral Agreement is entered into this 4th day of April, 1997, and is
between JOHN F. O'BRIEN (hereinafter referred to as "JOB") and ALLMERICA
FINANCIAL CORPORATION, Worcester, Massachusetts (hereinafter referred to as the
"Company").  This Agreement is entered into before JOB has any right, title or
interest in the shares of the Company (the "Shares") which are the subject
matter of this Deferral Agreement.  The Shares will, for a period of three
years, be restricted in accordance with the terms and conditions of a certain
Restricted Stock Agreement between the Company and JOB dated April 4, 1997 (the
"Restricted Stock Agreement").  JOB and the Company wish to defer JOB's receipt
of the Shares until JOB is no longer a "covered employee" as that term is
currently and as may be defined in Internal Revenue Code Section 162(m).

                                   ARTICLE I
                                   ---------
                                  Definitions
                                  -----------

     1.01  "Beneficiary" shall mean any person, corporation or trust, or
combination of these, last designated by JOB in writing and filed with the
Company by JOB during his lifetime.  Any such designation or designations shall
be revocable at any time or times, without the consent of any beneficiary, by a
written instrument or nomination of beneficiary made by JOB and similarly filed
with the Company by him during his lifetime.  In the absence of living
designated beneficiaries, the corpus due hereunder shall be distributed to JOB's
estate pursuant to the terms hereof in one single distribution.

     1.02  "Interest Rate" shall mean the percentage used in determining the
amount of Interest each year.  The Interest Rate shall be the annual rate the
Company is crediting on January 1 of each year for the Fixed Interest Account
under the Retirement Investment Funding Agreement.  "Interest" shall mean the
amount credited to any Dividends, accrued interest or other cash sums payable in
connection with the Shares and deferred pursuant to the terms of this Deferral
Agreement.

     1.03  "Account" shall mean a special memorandum account created by the
Company on its books.

     1.04  "Dividends" shall mean any dividends declared in connection with the
Shares.

     1.05  "Deferred Corpus" shall mean the Shares JOB is entitled to receive
under the Restricted Stock Agreement, the Deferred Amount and any other cash
payments and interest thereon made in connection with the Shares.

     1.06  "Deferred Amount" shall mean the Dividends deferred hereunder plus
interest accrued on such Dividends compounded annually.

     1.07  "Internal Revenue Code" shall mean the Internal Revenue Code of 1986
(as amended).

     1.08  "The singular as used herein shall include the plural, the plural
shall refer to the singular, and any pronoun shall refer to any gender when the
context so permits.
<PAGE>
 
                                  ARTICLE II
                                  ----------
                      Deferred Corpus and Deferred Amount
                      -----------------------------------

     2.01  JOB hereby elects to defer in accordance with the terms of this
Deferral Agreement the receipt of the Shares that may be delivered to him in
accordance with the terms of the Restricted Stock Agreement.  In addition, JOB
hereby elects to defer in accordance with the terms of this Deferral Agreement
the receipt of any Dividends that may be due him at any time on the Shares.

     2.02  The Company annually, on January 1st of each year, shall credit to
the Account an amount of Interest determined by applying the then-prevailing
Interest Rate to the Deferred Amount. However, Dividends paid during the
preceding calendar year shall be credited with Interest only for the amount of
time during the pervious calendar year that such Dividends were credited to the
Account.

     2.03   If JOB shall die prior to the date this Agreement is terminated, any
such Interest shall be credited to the Account until the Deferral Agreement is
paid over to the Beneficiary.

                                  ARTICLE III
                                  -----------
                               Manner of Payment
                               -----------------

     3.01  Upon the first to occur of JOB's death or the first business day in
the year following the date that JOB is no longer a "covered employee" as
defined in Internal Revenue Code Section 162(m), the Deferred Corpus shall be
delivered/paid to JOB.

     3.02  If JOB dies prior to no longer being a covered employee, the Company
shall deliver/pay to the Beneficiary the Deferred Corpus on the first day of the
year immediately following JOB's death.

     3.03  In the event JOB ceases to be an employee of the Company, or any
subsidiary of the Company, for any reason other than death, the Company shall,
on the first day of the year following such event, deliver/pay to JOB the
Deferred Corpus with Interest credited on the Deferred Amount until the date of
payment.  In the event JOB ceases to be an employee for any reason other than
death and the Shares have not or do not vest pursuant to the terms of the
Restricted Stock Agreement, the Deferred Amount plus any Interest due will be
paid to JOB on the first business day in the calendar year following the
termination of his employment.

                                  ARTICLE IV
                                  ----------
                              Further Provisions
                              ------------------

     4.01  The Shares shall receive the benefit of any stock, securities and/or
cash received by shareholders of the Company pursuant to a plan of merger,
consolidation, recapitalization or reorganization of the Company.  The Shares
shall also include any security received as a result of a stock split or stock
dividend received by shareholders of the Company.  If any cash is received in
addition to Dividends, such cash shall also be deferred and be credited with
Interest in the same manner as Dividends are credited with Interest. Any stock,
securities and/or cash received, in connection with the Shares due to a plan of
merger, consolidation, recapitalization, reorganization of the Company and/or as
a result of a stock split or stock dividend shall be added to the Deferred

                                       2
<PAGE>
 
Corpus and deferred pursuant to the terms of this Deferral Agreement. Any stock,
securities and/or cash received pursuant to this Section shall be considered
part of the Shares and shall not vest unless JOB becomes vested in the Shares
pursuant to the Restricted Stock Agreement.

     4.02  It is agreed that neither JOB nor any other payee hereunder shall
have any right to commute, sell, assign, transfer or otherwise convey the right
to receive any payments hereunder, which payments and the right thereto are
expressly declared to be non-assignable and non-transferrable, and in the event
of any attempted assignment or transfer, the Company shall have no liability for
failure to recognize any such assignment.

     4.03  This Agreement shall be binding upon the parties hereto, their
beneficiaries, heirs, executors, administrators or successors.

     4.04  This Agreement shall be executed in duplicate counterparts, and each
copy shall serve as an original for all purposes, but both counterpart copies
shall constitute one and the same agreement.

     4.05  All headings set forth in this Agreement are intended for convenience
only, and shall not control or affect the meaning, constructions, or effect of
this Agreement or of any of the provisions hereof.

     4.06  It is understood and agreed that the Deferred Corpus, Deferred Amount
and the Account are and shall be owned by the Company and not by JOB or by any
other payee who shall be entitled to any payments under this Agreement.  The
Deferred Corpus and the Deferred Amount hereunder shall belong to the Company as
part of its funds and for its own use and benefit.  A trust is not created by
this Agreement, nor shall a constructive trust be imposed.  All payments payable
and Shares to be distributed under this Agreement to JOB or to any other payee
shall be made by the Company, and both JOB and any other payee always shall be
general, unsecured creditors of the Company.  All reference in this Agreement to
the Account, to the Deferred Corpus and to the Deferred Amount are made herein
solely as a means of measuring and  determining the amount that the Company is
to pay and the number of Shares that the Company is to deliver under this
Deferral Agreement.

                                         ALLMERICA FINANCIAL
Attest:                                  CORPORATION

                                         By: /s/ Bruce C. Anderson
- ----------------------                      -------------------------
                                         Name: Bruce C. Anderson
                                         Title: Vice President

                                         /s/ John F. O'Brien
                                         ----------------------------
                                               John F. O'Brien

                                       3

<PAGE>
 
                                                                   Exhibit 10.28

 [LETTERHEAD OF FIRST ALLMERICA FINANCIAL LIFE INSURANCE COMPANY APPEARS HERE]



                                         September 25, 1997


Larry C. Renfro


Dear Larry:

This letter agreement sets forth the relationship between yourself and First
Allmerica Financial Life Insurance Company (together with its affiliates and
subsidiaries, hereinafter referred to as the "Company") for the period September
2nd through November 30, 1997.  In addition, this letter agreement sets forth
the terms and conditions of the severance agreement between yourself and the
Company terminating your employment relationship with the Company as of the
close of business on November 30, 1997.  Finally, this agreement also sets forth
the terms and conditions of a so-called independent producer agreement between
yourself and the Company.

September 2nd through November 30, 1997 Period (the "Interim Period")
- ---------------------------------------------------------------------

1. Effective at the close of business on September 2, 1997, you were relieved of
   your management or administrative responsibilities which you had in your
   capacity as a Vice President of the Company and as a member of the so-called
   "Operating Committee".  Notwithstanding your having been relieved of these
   duties and responsibilities, you agree to assist the Company in making a
   smooth and orderly transition of your management/administrative duties and
   responsibilities to new individuals.  You agree to resign as a Director of
   the Company and as an officer and/or Director of any subsidiary of the
   Company, and as an officer of Allmerica Financial Corporation ("AFC")  as
   soon as possible, but in no event later than September 30, 1997.  Your
   resignation of these positions shall be in the form of Exhibit A.

2. Notwithstanding your transition assistance as set forth in paragraph 1 above,
   you acknowledge and agree that your primary responsibility during the
   September 2 through November 30 time frame will be to devote your energies to
   the sale of the Company's products and/or services. You agree to use your
   best efforts to pursue existing contacts and to develop any new contacts that
   may arise in the normal course of your activities during this Interim Period.
   Any and all business flowing from your efforts during this Interim Period
   shall be considered to be an asset of the Company and any sales resulting
   from your efforts during this Interim Period will belong to the Company
   without any additional consideration having to be paid to you.  A sale
   resulting
<PAGE>
 
Larry C. Renfro
September 25, 1997
Page 2

   from your efforts shall mean any sale which is initiated or consummated
   during the Interim Period or any sales resulting within twelve months
   thereafter from a contact made by you before or during the Interim Period.
   Any sale resulting from your efforts which is placed with or by the Company
   shall be without any commission or payments of any kind or nature being owed
   to you by the Company, except as set forth in the following paragraph.

3. During the Interim Period you will be compensated at your current rate of
   compensation and you will be entitled to receive all existing fringe benefits
   which you are currently entitled to receive as an employee.

4. During the Interim Period, your current office space will be available to you
   and you may utilize your current secretarial assistance.  However, you agree
   to use your current office space only as needed to fulfill your Interim
   Period responsibilities.  To the extent you do not need to use your current
   office space, you agree not to use such office space during the Interim
   Period.

5. If during the Interim Period your performance is unacceptable, the employment
   relationship between you and the Company may be terminated immediately.  The
   decision as to whether your performance during the Interim Period is
   unacceptable will be made by John F. O'Brien.  Mr. O'Brien's decision shall
   be final and shall be made at his sole discretion.  It is hereby agreed that
   you will receive two week notice of and an opportunity to discuss any
   termination with Mr. O'Brien if Mr. O'Brien wishes to terminate your
   employment during the Interim Period.  In the event Mr. O'Brien terminates
   your employment prior to November 30, 1997, Mr. O'Brien may also at that time
   terminate the Independent Producer Agreements (as defined below) between you
   and the Company.  In the event your employment is terminated by Mr. O'Brien
   before the end of the Interim Period, or when your employment terminates at
   the end of the Interim Period, you shall be entitled to the severance
   benefits set forth below provided you adhere to the terms and conditions
   attached to your receipt of those severance benefits.  Except for the
   benefits set forth in the Severance Terms and Conditions, you shall not be
   entitled to any benefits at the time your employment is terminated.

6. You also agree during the Interim Period to allow an individual or
   individuals of the Company's choosing to accompany you to meetings with
   existing or potential clients or contacts.  You acknowledge that the intent
   of this provision is to assist the Company in making an orderly transition
   from your being responsible for Allmerica Financial Institutional Services to
   your role as an independent producer.  You agree to use your best efforts to
   communicate to this individual or individuals information that is needed to
   continue the relationships that may exist between yourself or your former
   area of responsibility and the Company's existing and/or potential clients
   and contacts.


7. During the Interim Period, you agree to use your best efforts to obtain any
   licenses that you will need to fulfill the functions required of you under
   the Independent Producer Agreements.  The 
<PAGE>
 
Larry C. Renfro
September 25, 1997
Page 3


   Company recognizes that your current travel schedule and other demands placed
   upon you during the Interim Period may preclude you from obtaining any
   licenses during the Interim Period.

Severance Terms and Conditions
- ------------------------------

1. Resignation.  With the close of business on November 30, 1997, you agree to
   -----------                                                                
   resign as an officer of the Company.  Your officer resignation will be in
   accordance with Exhibit B.

2. Health Benefits.  For the period December 1, 1997 through May 31, 1999, the
   ----------------                                                           
   Company will provide medical coverage to you and your dependents.  This
   coverage will be provided either through the health benefits set forth in
   section 2(c) of the Independent Producer Terms and Conditions or by the
   Company providing benefits through COBRA.  The benefits to be provided will
   be similar to the health benefits which you currently are receiving as an
   employee of the Company.  The cost of benefits provided under this section
   shall be paid partly by the Company and partly by you.  The Company's share
   shall be the same dollar cost that the Company would pay for such benefits if
   you had remained an employee of the Company.  Your share would be the amount
   you would have paid if you remained an employee of the Company.

3. Monthly Payments.  Assuming you have agreed to and this letter agreement has
   -----------------                                                           
   become effective, then commencing on January 1, 1998, the Company will pay
   you monthly in advance $50,000.  These payments will be paid to you until
   December 1, 1998 provided you do not violate paragraph 10, 11, and/or 12 as
   set forth below in this portion of the agreement called Severance Terms and
   Conditions.  If you die before you have received all the payments you are due
   pursuant to the provisions of this section entitled Severance Terms and
   Conditions, the Company agrees to pay to your spouse, or anyone else you
   inform the Company is your beneficiary, the unpaid portion of the payments
   due you pursuant to the provisions of this paragraph.  Notwithstanding the
   foregoing, if this agreement is terminated due to your violation of the
   provisions of paragraph 10, 11, and/or 12 hereof, then you, your spouse or
   your beneficiary shall not receive or be entitled to receive any payments to
   be made subsequent to the date of such violation.  Any payments made prior to
   such violation shall, at the sole discretion of the Company, be returned to
   the Company by you, your spouse or your beneficiary.  In the event you or the
   Company terminates the Independent Producer Agreements (as defined in section
   1 of the Independent Producer Terms and Conditions), you will still be
   entitled to the payments due pursuant to the terms of this section.


4. Termination Date.  Your termination date with the Company shall be November
   -----------------                                                          
   30, 1997 unless John F. O'Brien in his sole discretion decides to terminate
   your employment during the Interim Period.  In such an event, your
   termination date shall be the date that John F. O'Brien terminates your
   employment.  If your employment is terminated before November 30, 1997, you
   shall still 
<PAGE>
 
Larry C. Renfro
September 25, 1997
Page 4


   be entitled to receive the payments due under paragraph 3 hereof in
   accordance with the terms of paragraph 3.

5. Vacation Entitlement.  The Company will pay you for any unused accrued
   --------------------                                                  
   vacation time which you may have as of November 30, 1997, or if your
   employment is terminated prior to November 30, 1997, you will be paid for any
   unused accrued vacation time which you may have as of the last day of the
   month preceding the date that your employment is terminated.

6. Incentive Compensation.  You acknowledge that you will not be entitled to a
   -----------------------                                                    
   payment under the 1997 Short Term Incentive Compensation Plan of the Company.

7. Stock Option Plan.  You acknowledge that you are currently a participant in
   -----------------                                                          
   the Allmerica Financial Corporation Long Term Stock Incentive Plan (the "AFC
   Plan").  In light of the fact that your employment will terminate on or
   before November 30, 1997, you acknowledge and agree that pursuant to the
   terms of the AFC Plan you will forfeit all unvested options which you have
   under the Plan.  At the present time, all options which you have under the
   Plan are unvested; thus, your entire interest in the AFC Plan shall be
   forfeited upon the termination of your employment.

8. Restricted Stock.  Pursuant to the terms of a certain restricted stock
   -----------------                                                     
   agreement dated April 4, 1997 between Allmerica Financial Corporation and you
   (the "Restricted Stock Agreement"), the Company has the right upon the
   termination of your employment prior to April 4, 2000 to have the so-called
   Match Shares (as defined in the Restricted Stock Agreement) returned to the
   Company for  no consideration.  The Company hereby exercises its right to
   have you return to it the Match Shares for no consideration.  You acknowledge
   and agree to return to the Company the Match Shares for no consideration on
   or before November 30, 1997.

9. Release.  In consideration of the Company's agreement as set forth herein,
   -------                                                                   
   you hereby knowingly and voluntarily agree to release the Company, Allmerica
   Financial Corporation ("AFC"), its subsidiaries and affiliates, its and their
   present and former officers, directors, employees, agents and their
   successors and assigns (collectively "Releasees") from any and all
   liabilities, demands, debts, damages, suits, covenants, agreements,
   contracts, benefits, promises, claims,  including, but not limited to, claims
   for payment  under the Company's 1997 Short Term Incentive Compensation Plan,
   the third payment under the Company's 1995 Long Term Incentive Compensation
   Plan, the second and third payments under the Company's 1996 Long Term
   Incentive Compensation Plan, and the first, second and third payments under
   the Company's 1997 Long Term Incentive Compensation Plan, and the right to
   all options issued to you under the AFC Plan, and the right to the Match
   Shares (as defined in the Restricted Stock Agreement) and claims arising
   under Title VII of the Civil Rights Act of 1964, as amended, including, but
   not limited to, any and all claims which you may have for age, race or sex
   discrimination and rights or claims arising under the Age Discrimination in
   Employment Act, the Fair Labor Standards Act, the Americans With Disabilities
   Act, the Family and Medical 
<PAGE>
 
Larry C. Renfro
September 25, 1997
Page 5


    Leave Act and claims, if any, for wrongful termination or any claim arising
    out of or in any way relating to your employment with the Company. Your
    release (the "Renfro Release") shall be in the form attached hereto as
    Exhibit C. However, the Renfro Release shall not affect any obligations of
    the Company made pursuant to the terms of this letter agreement.

    THE FOREGOING MEANS THAT BY SIGNING THE RENFRO RELEASE YOU WILL HAVE WAIVED
    ANY RIGHT YOU HAVE TO BRING A LAWSUIT OR MAKE A LEGAL CLAIM AGAINST
    ALLMERICA FINANCIAL CORPORATION, THE COMPANY OR ANY OF THE RELEASEES UP TO
    THE SIGNING OF THE RENFRO RELEASE, AND THAT YOU WILL HAVE RELEASED THE
    RELEASEES OF ANY AND ALL CLAIMS OF ANY NATURE ARISING ON OR BEFORE THE
    SIGNING OF THE RENFRO RELEASE.

    In addition, the Renfro Release does not waive any rights or claims that
    arise after the date the Renfro Release is executed. You agree to execute
    the Renfro Release as of your Termination Date as defined in paragraph 4 of
    this section.

10. Confidentiality.  The terms and conditions of this letter agreement shall be
    ---------------                                                             
    held in confidence by the Company and by you, except as may be required by
    law, by state or federal tax or regulatory agencies, by an order of a court
    of competent jurisdiction, or as may be necessary by either party in
    connection with the enforcement of the terms hereof.

    You agree not to directly or indirectly discuss with or provide information
    to the news media, legislative or regulatory bodies, the brokerage,
    financial or insurance communities, or in any form of communication reveal
    in any way information which is detrimental to the best interest of the
    Company, Allmerica Financial Corporation, its subsidiaries and its/their
    directors, officers and employees.

11. Non-Solicitation/Competition.  You acknowledge and reaffirm that you have
    ----------------------------                                             
    entered into a certain Compensation Agreement between the Company and
    yourself, a copy of which Compensation Agreement is attached hereto as
    Exhibit D (the "Compensation Agreement"). Pursuant to section 3 of the
    Compensation Agreement, you have agreed not to recruit or solicit employees
    or customers of the Company, all as more fully set forth in Section 3 of the
    Compensation Agreement.  You further acknowledge that the payments to be
    made pursuant to paragraph 2 of this section entitled Severance Terms and
    Conditions will satisfy any and all payment obligations which the Company
    may have to you pursuant to section 3 of the Compensation Agreement, and
    accordingly, the terms of section 3 of the Compensation Agreement shall
    remain in full force and effect.

    You also acknowledge and reaffirm that you have entered into a certain Non-
    Solicitation Agreement with Allmerica Financial Corporation dated April 4,
    1997 (a copy of that agreement is attached hereto as Exhibit E, the "Non-
    Solicitation Agreement"). You hereby acknowledge and reaffirm that that Non-
    Solicitation Agreement pursuant to its terms and conditions remains 
<PAGE>
 
Larry C. Renfro
September 25, 1997
Page 6


    in full force and effect and that the payments you will receive under this
    Agreement shall be additional consideration for the Non-Solicitation
    Agreement. The Non-Solicitation Agreement would be effective for the two
    year period following the termination of your employment.

    To the extent, if any, that there is an inconsistency between the
    Compensation Agreement and the Non-Solicitation Agreement, the more
    restrictive provision concerning your solicitation shall be applicable.

    You also agree for the period December 1, 1997 through November 30, 1998,
    not to directly or indirectly, as an individual, sole proprietor, partner,
    stockholder, officer, employee, director, joint venturer, investor, lender
    or any other capacity whatsoever (other than as the holder of not more than
    1% of the total outstanding stock of a publicly held company) engage in the
    business of developing, producing, marketing, selling or servicing products
    and/or services of the kind or type developed or being developed, produced,
    marketed, sold or serviced by the Company while you were employed by the
    Company. In addition you agree for the period December 1, 1997 through
    November 30, 1998, not to accept employment with, provide consulting
    services to or in any other capacity provide services directly or indirectly
    to a competitor of the Company or any of its subsidiary or affiliated
    companies without the prior written consent of the Company.

    If any restriction set forth in this paragraph is found by any court of
    competent jurisdiction to be unenforceable because it extends for too long a
    period or over too great a range of activities, or in too broad a geographic
    area, it shall be interpreted to extend only over the maximum period of
    time, range of activities or geographic area as to which it may be
    enforceable.

    You agree and acknowledge that the restrictions contained in this section
    are necessary for the protection of the business and good will of the
    Company and its subsidiaries and affiliates and are considered by you to be
    reasonable for such purpose.

12. Proprietary Information.  You acknowledge that your position with the
    -----------------------                                              
    Company has been one of high trust and confidence and that in the course of
    your services to the Company you have had access to and contact with
    Proprietary Information.  You agree not to disclose to others, or use for
    your benefit or the benefit of others, any Proprietary Information.  For
    purposes of this Agreement, Proprietary Information shall mean confidential
    information concerning the business, prospects and goodwill of the Company
    and/or its subsidiaries and affiliates, including, by way of illustration
    and not limitation, all information (whether or not patentable and whether
    or not copyrightable) owned, possessed or used by the Company and/or its
    subsidiaries and affiliates, including, without limitation, distribution
    plans including plans or strategies to be used in the distribution of
    products or services to banks or through banks or the distribution of
    products or services through the so-called work site methods, vendor
    information, customer/client information, potential clients or contacts,
    trade secrets, reports, new product information, marketing or business
    plans, unpublished financial information, budgetary/price/cost information
    or agent, broker, employee or insured lists.
<PAGE>
 
Larry C. Renfro
September 25, 1997
Page 7

13. Remedies.  You acknowledge that any breach of the provisions of paragraph
    --------                                                                 
    10, 11 and/or 12 of this section of the agreement entitled Severance Terms
    and Conditions shall result in serious and irreparable injury to the Company
    and/or its subsidiaries and affiliates for which the Company cannot be
    adequately compensated by monetary damages alone.  You agree, therefore,
    that in addition to any other remedy which it may have, the Company shall be
    entitled to specific performance of paragraph 10, 11 and/or 12 of this
    section of the letter agreement by you and to seek both temporary and
    permanent injunctive relief (to the extent permitted by law) without the
    necessity of proving actual damages.

14. Advice of Counsel.  You acknowledge that you have been advised by the
    -----------------                                                    
    Company to consult with an attorney prior to executing this letter agreement
    and that you have been given at least twenty-one (21) days in which to
    consider this agreement.  You acknowledge that you were given a copy of this
    agreement on September 6, 1997.

15. Revocation Period.  Upon your execution of this letter agreement, you shall
    -----------------                                                          
    have seven days in which you may revoke this agreement.  In addition, this
    agreement will not become effective or enforceable until this revocation
    period has elapsed.

16. Withholding.  You acknowledge that any payments made pursuant to this
    -----------                                                          
    agreement will be subject to appropriate federal and state withholding in
    the year in which paid.

17. Arbitration.  If any dispute shall arise between you and the Company with
    -----------                                                              
    reference to the interpretation of this agreement or the rights of either
    party with respect to any transaction under this letter agreement, the
    dispute shall be referred to an arbitrator who is mutually acceptable to you
    and the Company.  If the parties are unable to agree upon a mutually
    acceptable arbitrator, then the arbitrator shall be selected pursuant to the
    Commercial Arbitration Rules of the American Arbitration Association.

    The arbitration shall take place in the Commonwealth of Massachusetts and
    the arbitration proceedings are to be governed by the rules of the American
    Arbitration Association and the Massachusetts Arbitration Law. The decision
    of the arbitrator shall be final and binding upon both you and the Company
    and judgment upon the award rendered by the arbitrator may be entered into
    any court having jurisdiction thereof.

    The expense of the arbitrator and of the arbitration shall be paid by the
    party who loses such arbitration. In the event the arbitrator determines
    that neither party has lost the arbitration, the expense shall be paid
    equally by you and the Company. Arbitration is the sole remedy for disputes
    arising under this letter agreement.

18. Successors and Assigns.  This letter agreement shall be binding upon you,
    ----------------------                                                   
    your heirs, executors, administrators and assigns and upon the Company, its
    successors and assigns.
<PAGE>
 
Larry C. Renfro
September 25, 1997
Page 8

Independent Producer Terms and Conditions:
- ----------------------------------------- 

1.  You and the Company (and such subsidiaries and affiliates as are
    appropriate) shall enter into agreements substantially in accordance with
    the terms and conditions contained in Exhibits F and G attached hereto
    (Exhibits F and G hereinafter collectively referred to as the "Independent
    Producer Agreements").

2.  Notwithstanding the terms and conditions set forth in the attached
    Independent Producer Agreements, the Independent Producer Agreements that
    will be signed by you and the Company shall contain the following terms and
    conditions:

    (a) For a period up to 12 months, the Company will provide you on a monthly
        basis an allowance of $2,000 a month to reimburse you for the cost of
        leasing office space of up to 1,000 square feet in Andover,
        Massachusetts or other mutually agreeable location. In addition, the
        Company will give to you your existing office and conference room
        furniture. In addition, the Company will supply you with secretarial
        furniture and related computer equipment. You may purchase the
        secretarial furniture and related computer equipment at the end of the
        12 month period for its then current fair market value. The Company will
        also provide you a monthly allowance to reimburse you for leasing a copy
        machine and a fax machine for a period of up to 12 months. However, in
        no event shall the allowance for leasing such copy and fax machines
        exceed $208 per month. In addition, the Company will provide you an
        allowance of $4,000 per month for up to 12 months to hire a secretary or
        other administrative assistant that you feel is appropriate.

    (b) Jack O'Brien, in his sole discretion, may terminate the Independent
        Producer Agreements during the period December 1, 1997 through November
        30, 1998. In the event these Agreements are terminated, all allowances
        provided by the Company will terminate as of the first day of the month
        succeeding such termination.

    (c) The Company, in its sole discretion, may allow you to be a participating
        employer in its group term and health plans as those plans relate to
        general agents of the Company. However, if the Independent Producer
        Agreements are terminated on or before November 30, 1998, the benefits
        provided under this section shall also terminate as of the first day of
        the month following such termination. In such an event you will still be
        entitled to the COBRA benefits set forth in section 2 of the Severance
        Terms and Conditions if such termination occurs prior to May 31, 1999.

    (d) Due to the fact that the Independent Contractor Agreements are unique
        and the services you will provide do not necessarily coincide with
        services provided under existing sales arrangements that the Company may
        have with agents and/or brokers, the commissions that 
<PAGE>
 
Larry C. Renfro
September 25, 1997
Page 9

        would be payable to you may in many cases have to be negotiated on a
        case by case basis. The Company will work with you to establish
        commission rates. However, to the extent the standard commission rates
        are not appropriate or applicable, you agree to negotiate with the
        Company on a case by case basis commissions that may be due you from the
        sale of various products and services.

    (e) During the period December 1, 1997 to November 30, 1998, all business
        that is generated by you must be presented to the Company. If the
        Company decides not to accept such business, you agree not to place such
        business with another company without the Company's prior written
        approval. You agree that the Company may accept certain types or kinds
        of business without accepting all business generated by you. For
        example, if you sell a case involving P&C, 401(k) and EPLI coverage, the
        Company may accept the P&C and 401(k) business without accepting the
        EPLI coverage. For the period December 1, 1998 through November 30,
        1999, any business that you write shall be first offered to the Company.
        If the Company refuses to accept such business you may place such
        business with other companies on the same terms and conditions as was
        offered to the Company. For the period December 1, 1997 through November
        30, 1998, any business that is generated by you and another person or
        entity must be presented to the Company. If the Company decides not to
        accept such business you may place such business with another company on
        the same terms and conditions as offered to the Company. As set forth
        above, the Company may accept certain types or kinds of business without
        accepting all business generated by you and another person or entity.

    (f) Your status under the Independent Producer Agreements shall be that of
        an independent contractor and your compensation will only be in the form
        of commissions.

    (g) The Company's obligations as set forth in section 2(a) above shall in no
        event extend beyond November 30, 1998. Any commitment for benefits after
        November 30, 1998 is subject to future negotiation between you and the
        Company.

    (h) You and the Company agree to use your/its best efforts to enter into
        Independent Producer Agreements containing the above terms and
        conditions as soon as possible, but in no event later than November 30,
        1997.

    (i) You agree to give the Company at least 30 days notice in the event you
        wish to terminate the Independent Produce Agreements. If the Company,
        within a reasonable period of time, addresses the reasons you have given
        for terminating the Independent Producer Agreements, you agree not to
        terminate the Independent Producer Agreements.
<PAGE>
 
Larry C. Renfro
September 25, 1997
Page 10


                                         Very truly yours,

                                         FIRST ALLMERICA FINANCIAL
                                         LIFE INSURANCE COMPANY

                                         By /s/ Bruce C. Anderson
                                           ----------------------
                                               Vice President


Accepted:      /         /97

I knowingly understand and voluntarily agree to, and accept the terms and
conditions set forth herein.

/s/ Larry C. Renfro
- -----------------------------------
Larry C. Renfro

Date September 26, 1997
    -------------------------------



This agreement shall not be effective or enforceable until seven days following
its execution and may be revoked by Larry C. Renfro prior to its effective date.
<PAGE>
 
                                                                       Exhibit A



John F. O'Brien, President
First Allmerica Financial Life Insurance Company
440 Lincoln Street
Worcester MA 01653


Dear Jack:

I hereby resign, effective as of September 2, 1997, as Vice President of
Allmerica Financial Corporation.  In addition, I also resign, effective
September 2, 1997, any other officer and/or director positions which I may hold
in any subsidiary or affiliate of Allmerica Financial Corporation, except for my
title as a Vice President of First Allmerica Financial Life Insurance Company.

                                         Very truly yours,

                                         /s/ Larry C. Renfro

                                         Larry C. Renfro
<PAGE>
 
                                                                       Exhibit B



John F. O'Brien, President
First Allmerica Financial Life Insurance Company
440 Lincoln Street
Worcester MA 01653


Dear Jack:

I hereby resign, effective as of November 30, 1997, as Vice President of First
Allmerica Financial Life Insurance Company.

                                         Very truly yours,

                                         /s/ Larry C. Renfro

                                         Larry C. Renfro
<PAGE>
 
                                                                       Exhibit C


                                    RELEASE
                                    -------

In consideration of the payments to be made by First Allmerica Financial Life
Insurance Company ("the Company"), pursuant to the terms of a specific letter
agreement between the undersigned (as hereinafter defined) and the Company dated
September 25, 1997 (the "Letter Agreement") I, Larry C. Renfro, (the
"Undersigned"), hereby knowingly and voluntarily release the Company, Allmerica
Financial Corporation ("AFC"), its subsidiaries and affiliates, its and their
present and former officers, directors, employees, agents and their successors
and assigns (collectively "Releasees") from any and all liabilities, demands,
debts, damages, suits, covenants, agreements, contracts, benefits, promises,
claims,  including, but not limited to, claims for payment  under the Company's
1997 Short Term Incentive Compensation Plan, the third payment under the
Company's 1995 Long Term Incentive Compensation Plan, the second and third
payments under the Company's 1996 Long Term Incentive Compensation Plan, and the
first, second and third payments under the Company's 1997 Long Term Incentive
Compensation Plan, and the right to all options issued to the undersigned under
the AFC Plan, and the right to the Match Shares (as defined in the Restricted
Stock Agreement) and claims arising under Title VII of the Civil Rights Act of
1964, as amended, including, but not limited to, any and all claims which the
undersigned may have for age, race or sex discrimination and rights or claims
arising under the Age Discrimination in Employment Act, the Fair Labor Standards
Act, the Americans With Disabilities Act, the Family and Medical Leave Act and
claims, if any, for wrongful termination or any claim arising out of or in any
way relating to the undersigned's employment with the Company.

THE FOREGOING MEANS THAT BY SIGNING THIS RELEASE THE UNDERSIGNED WILL HAVE
WAIVED ANY RIGHT THE UNDERSIGNED HAS TO BRING A LAWSUIT OR MAKE A LEGAL CLAIM
AGAINST ALLMERICA FINANCIAL CORPORATION, THE COMPANY OR ANY OF THE RELEASEES UP
TO THE SIGNING OF THIS RELEASE, AND THAT THE UNDERSIGNED WILL HAVE RELEASED THE
RELEASEES OF ANY AND ALL CLAIMS OF ANY NATURE ARISING ON OR BEFORE THE SIGNING
OF THIS RELEASE.

In addition, this Release does not waive any rights or claims that arise after
the date this  Release is executed.   There is specially excluded from this
Release the undersigned's right to enforce the provisions of the Letter
Agreement.


                                           /s/ Larry C. Renfro
                                          ----------------------------
                                              Larry C. Renfro

                                         Date:
                                              ------------------------

<PAGE>
 
                                                                      Exhibit 11

                        ALLMERICA FINANCIAL CORPORATION

                STATEMENT RE: COMPUTATION OF PER SHARE EARNINGS
                      For the Year Ended December 31, 1997
                      (in millions, except per share data)
                                  (Unaudited)

<TABLE>
<CAPTION>
 
                                                                      Year Ended      Year Ended
                                                                     December 31,    December 31,
                                                                         1997            1996
                                                                     ------------    ------------
Basic:
<S>                                                                  <C>             <C>
 Average shares outstanding........................................          54.7            50.1

 Net effect of dilutive stock options based on the treasury stock               -               -
  method using average market price................................
                                                                     ------------    ------------ 
TOTALS.............................................................          54.7            50.1
                                                                     ============    ============
 
 Net income........................................................        $209.2          $181.9
                                                                     ============    ============
 
 Per share amount..................................................        $ 3.83          $ 3.63
 
Diluted:
 Average shares outstanding........................................          54.7            50.1

 Net effect of dilutive stock options based on the treasury stock
  method using the higher of period end or average market price....           0.1               -
                                                                     ------------    ------------ 
TOTALS.............................................................          54.8            50.1
                                                                     ============    ============ 
 
 Net income........................................................        $209.2          $181.9
                                                                     ============    ============
 
 Per share amount..................................................        $ 3.82          $ 3.63
</TABLE>

                                      61

<PAGE>
 
Five Year Summary of Selected Financial Highlights



<TABLE>
<CAPTION>
For the Years Ended December 31
(In millions)                                                           1997         1996         1995         1994         1993
================================================================================================================================
<S>                                                              <C>          <C>          <C>          <C>          <C>        
Statement of Income
 ................................................................................................................................
Revenues

  Premiums                                                       $   2,311.1  $   2,236.3  $   2,222.8  $   2,181.8  $   2,079.3
  Universal life and investment product policy fees                    237.3        197.2        172.4        156.8        143.7
  Net investment income                                                653.4        672.6        710.5        743.1        782.8
  Net realized gains                                                    76.2         65.9         39.8          1.1        159.6
  Other income                                                         117.6        105.6        109.3        124.7         82.8
 ................................................................................................................................
    Total revenues                                                   3,395.6      3,277.6      3,254.8      3,207.5      3,248.2
 ................................................................................................................................

Benefits, Losses and Expenses

  Policy benefits, claims, losses and loss adjustment expenses       2,004.7      1,957.0      2,010.3      2,047.0      1,987.2
  Policy acquisition expenses                                          425.1        470.1        470.9        475.7        435.8
  Loss from cession of disability income business                       53.9           --           --           --           --
  Other operating expenses                                             546.4        518.8        471.8        531.3        430.3
 ................................................................................................................................
    Total benefits, losses and expenses                              3,030.1      2,945.9      2,953.0      3,054.0      2,853.3
 ................................................................................................................................

  Income before federal income taxes                                   365.5        331.7        301.8        153.5        394.9
  Federal income tax expense                                            93.6         75.2         82.7         53.4         74.7
 ................................................................................................................................
  Income before minority interest, extraordinary item
    and cumulative effect of accounting changes                        271.9        256.5        219.1        100.1        320.2
  Minority interest                                                    (62.7)       (74.6)       (73.1)       (51.0)      (122.8)
 ................................................................................................................................
  Income before extraordinary item and cumulative
    effect of accounting changes                                       209.2        181.9        146.0         49.1        197.4
  Extraordinary item - demutualization expenses                           --           --        (12.1)        (9.2)        (4.6)
  Cumulative effect of accounting changes                                 --           --           --         (1.9)       (35.4)
 ................................................................................................................................
  Net income                                                     $     209.2  $     181.9  $     133.9  $      38.0  $     157.4
================================================================================================================================
Adjusted Net Income (1)                                          $     181.0  $     137.9  $     116.4  $      90.4  $     119.1
================================================================================================================================

Balance Sheet (at December 31)
 ................................................................................................................................
Total assets                                                     $  22,549.0  $  18,970.3  $  17,757.7  $  15,921.5  $  15,378.4
Long-term debt                                                         202.1        202.2        202.3          2.7           --
Total liabilities                                                   19,714.8     16,461.6     15,425.0     14,299.4     13,711.7
Minority interest                                                      452.9        784.0        758.5        629.7        615.8
Shareholders' equity                                                 2,381.3      1,724.7      1,574.2        992.4      1,050.9
</TABLE>

(1) Represents net income adjusted for certain items which management believes
are not indicative of overall operating trends, including net realized
investment gains (losses), net gains and losses on disposals of businesses,
extraordinary items, the cumulative effect of accounting changes and
differential earnings tax adjustments. While these items may be significant
components in understanding and assessing the Company's financial performance,
management believes adjusted net income enhances an investor's understanding of
the Company's results of operations by highlighting net income attributable to
the normal, recurring operations of the business. However, adjusted net income
should not be construed as a substitute for net income determined in accordance
with generally accepted accounting principles.

                                                                              25
<PAGE>
 
Management's Discussion and Analysis of Financial
Condition and Results of Operations


The following analysis of the consolidated results of operations and financial
condition of the Company should be read in conjunction with the Consolidated
Financial Statements and related consolidated footnotes included elsewhere
herein.

Introduction
 ................................................................................

The results of operations for Allmerica Financial Corporation and subsidiaries
("AFC" or "the Company") include the accounts of AFC, First Allmerica Financial
Life Insurance Company ("FAFLIC"), its wholly-owned life insurance subsidiary,
Allmerica Financial Life Insurance and Annuity Company ("AFLIAC"), Allmerica
Property & Casualty Companies, Inc. ("Allmerica P&C", a wholly-owned
non-insurance holding company), The Hanover Insurance Company ("Hanover", a
wholly-owned subsidiary of Allmerica P&C), Citizens Corporation ("Citizens", an
82.5%-owned subsidiary of Hanover), Citizens Insurance Company of America (a
wholly-owned subsidiary of Citizens) and certain other insurance and
non-insurance subsidiaries.

  The results of operations reflect minority interest in Allmerica P&C and its
subsidiary, Hanover, of approximately 40.5% prior to the merger on July 16,
1997. The results of operations also reflect minority interest in Citizens.

Closed Block
 ................................................................................

On completion of its demutualization, FAFLIC established a Closed Block for the
payment of future benefits, policyholders' dividends and certain expenses and
taxes relating to certain classes of policies. FAFLIC allocated to the Closed
Block an amount of assets expected to produce cash flows which, together with
anticipated revenues from the Closed Block business, are reasonably expected to
be sufficient to support the Closed Block business. The Closed Block includes
only those revenues, benefit payments, dividends and premium taxes considered in
funding the Closed Block and excludes many costs and expenses associated with
operating the Closed Block and administering the policies included therein.
Since many expenses related to the Closed Block were excluded from the
calculation of the Closed Block contribution, the contribution from the Closed
Block does not represent the actual profitability of the Closed Block. As a
result of such exclusion, operating costs and expenses outside the Closed Block
are disproportionate to the business outside of the Closed Block.

  The contribution from the Closed Block is included in `Other income' in the
Consolidated Financial Statements. The pre-tax contribution from the Closed
Block was $9.1 million and $8.6 million for the years ended December 31, 1997
and 1996, respectively, and $2.9 million for the period October 1, 1995 (date
used to estimate financial information for the date of establishment of October
16, 1995) through December 31, 1995.

  FAFLIC's conversion to a stock life insurance company, which was completed on
October 16, 1995, and the establishment of the Closed Block have affected the
presentation of the Company's Consolidated Financial Statements. For
comparability with prior periods, the following table presents the results of
operations of the Closed Block for the years ended December 31, 1997 and 1996
and the period October 1, 1995 through December 31, 1995 combined with the
results of operations outside the Closed Block for the years then ended.
Management's discussion and analysis addresses the results of operations as
combined unless otherwise noted.

For the Years Ended December 31
(In millions)                               1997        1996       1995
================================================================================

Revenues

 Premiums                              $  2,369.2  $  2,298.0  $  2,234.3
 Universal life and investment
  product policy fees                       237.3       197.2       172.4
 Net investment income                      706.8       725.2       723.3
 Net realized investment gains               77.5        65.2        19.1
 Realized gain on sale of mutual
  fund processing business                     --          --        20.7
 Other income                               108.7        97.0       106.4
 ................................................................................
   Total revenues                         3,499.5     3,382.6     3,276.2
 ................................................................................
Benefits, Losses and Expenses
 Policy benefits, claims, losses
  and loss adjustment expenses            2,105.2     2,058.2     2,030.9
 Policy acquisition expenses                428.1       473.3       471.7
 Loss from cession of disability
  income business                            53.9          --          --
 Other operating expenses                   546.8       519.4       471.8
 ................................................................................
 Total benefits, losses
  and expenses                            3,134.0     3,050.9     2,974.4
 ................................................................................
Income before federal income taxes          365.5       331.7       301.8
 ................................................................................
Federal income tax expense (benefit)

 Current                                     79.7        90.9       119.7
 Deferred                                    13.9       (15.7)      (37.0)
 ................................................................................
   Total federal income
    tax expense                              93.6        75.2        82.7
 ................................................................................
Income before minority interest
 and extraordinary item                     271.9       256.5       219.1
Minority interest                           (62.7)      (74.6)      (73.1)
 ................................................................................
Income before extraordinary item            209.2       181.9       146.0
Extraordinary item -
 demutualization expenses                      --          --       (12.1)
 ................................................................................
Net income                             $    209.2  $    181.9  $    133.9
- --------------------------------------------------------------------------------

26
<PAGE>
 
Results Of Operations
Consolidated Overview
 ................................................................................

The Company's consolidated net income increased $27.3 million to $209.2 million
in 1997 and $48.0 million to $181.9 million in 1996. Net income includes certain
items which management believes are not indicative of overall operating trends.

  The following table reflects consolidated net income adjusted for these items,
all net of taxes and minority interest as applicable.

For the Years Ended December 31
(In millions)                                       1997      1996      1995
================================================================================
                                                                             
Net income                                      $  209.2  $  181.9  $  133.9 
                                                                             
Adjustments:                                                                 
 Net realized investment gains                     (37.5)    (31.0)     (8.5)
 Net gain on sale of mutual fund                                             
  processing business                                 --        --     (13.5)
 Extraordinary item-                                                         
  demutualization expense                             --        --      12.1 
 Contingency payment from sale of                                            
  mutual fund processing business                     --      (3.1)       -- 
 Restructuring costs                                 4.4       0.3        -- 
 Loss from cession of disability                                             
  income business                                   35.0        --        -- 
 Gain from change in mortality                                               
  assumptions                                      (30.5)       --        -- 
 Differential earnings tax adjustment                 --     (10.2)     (7.6)
 Other non-operating items                           0.4        --        -- 
 ................................................................................
Adjusted net income                             $  181.0  $  137.9  $  116.4 
================================================================================

1997 Compared to 1996

The increase in adjusted net income of $43.1 million, or 31.3% is primarily
attributable to pre-tax increases of $20.6 million in the Allmerica Financial
Services segment, $13.3 million in the Institutional Services segment, $7.4
million in the Regional Property and Casualty segment, and $24.7 million of
reduced minority interest due to the recent merger with Allmerica P&C. These
increases were partially offset by additional losses of $17.6 million in the
Corporate segment. The increase in the Allmerica Financial Services segment was
primarily attributable to growth in variable product lines, partially offset by
lower net investment income due to a reduction in general account assets. The
increase in the Institutional Services segment was primarily due to improved
interest margins on Guaranteed Investment Contracts ("GICs"). Additionally, the
Regional Property &Casualty segment's contribution increased primarily due to a
$20.3 million growth of net investment income, partially offset by a $10.8
million increase in underwriting losses. These increases were partially offset
by losses in the Corporate segment principally from distributions on the
mandatorily redeemable preferred securities of a subsidiary trust holding solely
junior subordinated debentures of the Company ("Capital Securities") issued
February 3, 1997.

  Premium revenue increased $71.2 million, or 3.1%, to $2,369.2 in 1997. Net
premiums earned in the Regional Property and Casualty segment increased $54.8
million, or 2.9%, to $1,953.1 million, reflecting an increase in policies in
force in the personal and commercial automobile lines at Hanover of 6.7% and
7.0%, respectively, as well as an increase in assumed commercial premiums in
Hanover's reinsurance division. The growth in Citizens' personal lines is
primarily due to rate increases in the personal automobile and homeowners lines
and a 2.8% increase in policies in force in the homeowners line. These increases
were partially offset by rate decreases in the workers' compensation lines at
both Hanover and Citizens. Premiums in the Corporate Risk Management Services
segment increased $30.1 million, or 9.9%, to $333.0 million, primarily due to
growth in reinsurance, fully insured group dental and stop loss product lines.
These increases were partially offset by decreases in the risk sharing product
line, reflecting the Company's emphasis on stop loss coverage and administrative
service only ("ASO") arrangements. Premiums in the Allmerica Financial Services
segment decreased $13.6 million, or 14.2%, to $82.1 million, primarily due to
the cession in the fourth quarter of 1997 of the Company's individual disability
income line of business and the Company's continued shift in focus from
traditional life insurance products to variable life insurance and annuity
products.

  Universal life and investment product policy fees increased $40.1 million, or
20.3%, to $237.3 million in 1997. This was primarily the result of additional
deposits and appreciation on variable products' account balances.

  Net investment income before taxes decreased $18.4 million, or 2.5%, to $706.8
million during 1997. This decrease primarily reflects a reduction in invested
assets due to continued withdrawals of GIC deposits, the effect of the cession
of the disability income line, the continued shift in focus from traditional
life insurance products to variable life and annuity products and reduced
partnership income. These decreases were partially offset by income earned from
the temporary investment of the proceeds from the Company's February 1997
issuance of Capital Securities and an increase in average invested fixed
maturities in the Regional Property and Casualty segment. The Company's average
gross yields for the investment portfolio increased from 7.2% in 1996 to 7.3% in
1997.

  Net realized gains on investments were $77.5 million and $65.2 million, before
taxes, and $50.4 million and $42.4 million, after taxes, in 1997 and 1996,
respectively. Through the first quarter of 1997, the Regional Property and
Casualty segment continued its investment strategy to shift its portfolio from
equity investments to tax-exempt and higher-yielding debt securities. This
resulted in the sale of a portion of its equity portfolio and consequently, the
Regional Property and Casualty segment realized additional gains of $3.8 million
on an after-tax basis in 1997. Realized gains, on an after-tax basis, in the
Allmerica Financial Services and Institutional Services segments increased $2.1
million and $1.8 million, respectively.

                                                                              27
<PAGE>
 
  Other income increased $11.7 million, or 12.1%, to $108.7 million in 1997.
Other income from the Allmerica Financial Services segment increased $8.8
million, or 30.1%, to $38.0 million due to increased investment management fee
income resulting from growth in assets under management. Additionally, other
income increased $3.8 million, or 10.4%, to $40.4 million in the Corporate Risk
Management Services segment due to growth in ASO and contract fees.

  Policy benefits, claims, losses and loss adjustment expenses ("LAE") increased
$47.0 million, or 2.3%, to $2,105.2 million during 1997. This increase is
primarily due to a $62.1 million, or 4.5%, increase in losses and LAE in the
Company's Regional Property and Casualty segment primarily attributable to a
decrease in favorable development on prior year reserves in Hanover's personal
automobile, homeowners and commercial multiple peril lines, an increase in
claims activity in Citizens' commercial multiple peril and homeowners lines, as
well as increased current year's claim severity in Hanover's personal automobile
and commercial automobile lines. These factors were partially offset by a $36.4
million decrease in catastrophe losses. Additionally, policy benefits increased
$27.6 million, or 13.1% in the Corporate Risk Management Services segment due to
the assumption of a block of affinity group life and health business, growth in
the fully insured group dental product line and unfavorable mortality experience
in the group life product line. These increases were partially offset by a
decrease of $35.0 million, or 21.9% to $125.1 million in the Institutional
Services segment primarily resulting from the continuing decline of traditional
GIC deposits during 1997, and a decline in defined contribution and defined
benefit policy benefits as a result of transfers to the separate accounts. The
Allmerica Financial Services segment also had a decrease in policy benefits,
claims, losses and LAE of $7.7 million, or 2.5%, due primarily to the cession in
1997 of the Company's individual disability income line of business.

  Policy acquisition expenses consist principally of commissions, premium taxes
and other policy issuance costs which are deferred and amortized to expense over
the term of the respective policies. Policy acquisition expenses decreased $45.2
million, or 9.5%, to $428.1 million during 1997. This was primarily due to the
change in mortality assumptions used in the amortization of deferred acquisition
costs for the universal life and variable universal life products in the
Allmerica Financial Services segment.

  Other operating expenses increased $27.4 million, or 5.3%, to $546.8
million in 1997. Other operating expenses in the Allmerica Financial Services
segment increased $10.6 million, or 9.0%, to $128.8 million in 1997 primarily
from increased premium taxes and administrative expenses related to the growth
in variable product lines. Other operating expenses in the Corporate Risk
Management Services segment increased $8.4 million, or 6.6%, to $134.8 million
in 1997 as a result of increased commissions and premium taxes resulting from
the growth in premiums and ASO fees, as well as the expenses related to a block
of affinity group life and health business assumed in 1997, partially offset by
decreases in employee and administrative costs. Additionally, the Regional
Property and Casualty segment's other operating expenses increased during 1997
primarily as a result of increased premiums. 

  Federal income tax expense increased $18.4 million in 1997, while the
effective tax rate increased from 22.7% to 25.6% in the same period. For the
life insurance subsidiaries, the effective rate increased from 28.9% to 37.4%,
primarily resulting from the absence, in 1997, of a $10.2 million differential
earnings benefit recognized in 1996, as well as an increase in reserves for
prior year tax liabilities. For the property and casualty subsidiaries, a
decrease in the effective rate from 18.4% to 16.5% resulted from a higher
underwriting loss and greater proportion of pre-tax income from tax-exempt bonds
in 1997.

1996 Compared to 1995

The increase in adjusted net income of $21.5 million is primarily attributable
to pre-tax increases of $39.6 million and $11.1 million in the Allmerica
Financial Services and Institutional Services segments, respectively, partially
offset by pre-tax decreases of $12.8 million and $40.9 million in the Corporate
and Regional Property and Casualty segments, respectively. The increase in the
Allmerica Financial Services segment resulted primarily from increased fees from
strong variable product growth, decreased losses in the disability income line
and income earned on proceeds from the Company's October 1995 initial public
offerings. The increase in the Institutional Services segment related
principally to exiting certain unprofitable businesses in 1995. These increases
were partially offset by losses in the Corporate segment primarily due to
interest expense on the Company's 7-5/8% Senior Debentures issued in October
1995. Additionally, the Regional Property and Casualty segment's adjusted net
income decreased primarily due to severe weather-related claims during 1996,
partially offset by an increase in net investment income of $25.8 million, as
well as a $5.7 million arbitrated settlement from a voluntary pool.

  Premium revenue increased $63.7 million, or 2.9%, to $2,298.0 million during
1996. Property and casualty premiums earned increased $35.1 million, or 1.9%, to
$1,898.3 million, reflecting the accounting effects of restructuring a
reinsurance contract at Hanover, increasing net premiums earned by approximately
$19.0 million. In addition, a 2.0% increase in policies in force in the
homeowners line as well as moderate price increases in this line contributed to
the increase in net premiums earned. The growth in Citizens' personal lines is
due to increases in net premiums earned in Ohio and Indiana resulting from
expansion in these states as well as price increases in the personal automobile
and homeowners lines. These increases were partially offset by decreases in the
commercial line due to rate decreases in workers' compensation, Hanover's
withdrawal from a large voluntary pool and continued competitive market
conditions. Premiums in the Corporate Risk Management Services segment increased
$30.2 million, or 11.1%, to $302.9 million due to increases in reinsurance,
fully insured group dental, group life, and stop loss product lines totaling
$33.1 million. These increases were

28
<PAGE>
 
partially offset by a $4.0 million decrease in fully insured group medical
premiums. Premiums in the Allmerica Financial Services segment decreased $2.4
million, or 2.4%, to $95.7 million, primarily reflecting the Company's continued
shift in focus from traditional life insurance products to variable life
insurance and annuity products.

  Universal life and investment product policy fees increased $24.8 million, or
14.4%, to $197.2 million in 1996. This reflected additional deposits and
appreciation on variable products' account balances.

  Net investment income before taxes was relatively flat, increasing 0.3% to
$725.2 million during 1996. This increase primarily reflects approximately $20.0
million of incremental income in 1996 on proceeds from the Company's initial
public offerings and from the issuance of Senior Debentures in October 1995, as
well as approximately $17.2 million in income from increases in short-term debt
used to finance additions to the investment portfolio. In addition, the Regional
Property and Casualty segment had $10.0 million of income from limited
partnerships in 1996. These increases were substantially offset by a reduction
in invested assets due to declining GIC deposits resulting in a decline in
investment income of $54.4 million. The Company's average gross yield for the
investment portfolio was 7.2% in 1996 and 1995.

  Net realized gains on investments were $65.2 million and $19.1 million, before
taxes, and $42.4 million and $12.4 million, after taxes, in 1996 and 1995,
respectively. In 1996, the Regional Property and Casualty segment revised its
investment strategy, resulting in the sale of a portion of its equity portfolio
and the purchase of tax-exempt securities. Consequently, Regional Property and
Casualty segment realized gains increased $22.5 million, to $31.3 million on an
after-tax basis in 1996. Additionally, Institutional Services segment realized
investment gains increased $8.9 million on an after-tax basis in 1996, primarily
reflecting additional real estate sales in favorable market conditions.

  Results in 1995 included a $20.7 million pre-tax gain from the March 1995 sale
of the Company's mutual fund processing business.

  Other income decreased $9.4 million, or 8.8%, to $97.0 million in 1996. Other
income from the Institutional Services segment decreased $11.5 million, or 47.5%
resulting primarily from the sale of the mutual fund processing business in
March of 1995, which had contributed revenues of approximately $13.7 million in
that year. Also, 1996 results included a non-recurring $4.8 million pre-tax
contingent payment related to the aforementioned sale. Other income in the
Property and Casualty segment decreased $6.8 million due primarily to a
reduction in premium finance and service charges. These decreases were partially
offset by additional income of $6.8 million in the Allmerica Financial Services
segment, primarily attributable to increased investment management income.
Additionally, other income in the Allmerica Asset Management and Corporate Risk
Management segments increased $4.4 million and $2.1 million, respectively.

  Policy benefits, claims, losses and LAE increased $27.3 million, or 1.3%, to
$2,058.2 million during 1996. This increase is primarily attributable to an
$83.1 million, or 6.4%, increase in losses and LAE in the Company's Regional
Property and Casualty segment as a result of catastrophe losses and severe
weather in 1996. Additionally, policy benefits, claims, losses and LAE increased
$14.1 million, or 7.2%, in the Corporate Risk Management Services segment
resulting primarily from product growth. These increases were partially offset
by decreased policy benefits of $57.7 million, or 26.5%, in the Institutional
Services segment primarily resulting from the continuing decline of GICs during
1996 and decreases in the Allmerica Financial Services segment of $12.2 million,
or 3.9%, due primarily to reserve strengthening in the disability income line in
1995.

  Policy acquisition expenses remained relatively consistent, increasing $1.6
million, or 0.3% to $473.3 million in 1996.

  Other operating expenses increased $47.6 million, or 10.1%, to $519.4 million
in 1996 across all major segments, except the Institutional Services segment.
Other operating expenses in the Allmerica Financial Services segment increased
$17.0 million, or 16.8%, to $118.2 million in 1996, primarily from an $8.3
million increase in short-term borrowing costs used to finance additions to the
investment portfolio. Other operating expenses in the Corporate Risk Management
Services segment increased $16.1 million, or 14.6%, to $126.4 million in 1996 as
a result of increased commissions, claims processing expenses and field office
expenses, resulting from the increased volume of both premiums and claims. The
Corporate segment's other operating expenses increased $15.1 million in 1996,
principally related to interest expense on the Company's Senior Debentures for a
full year in 1996 versus one quarter in 1995. Additionally, the Regional
Property and Casualty segment's other operating expenses increased $13.6 million
due primarily to technology and other administrative expenses. These increases
were partially offset by a decrease of $19.8 million in the Institutional
Services segment related to the sale of the mutual fund processing business in
March 1995.

  Federal income tax expense decreased $7.5 million in 1996, while the effective
tax rate decreased from 27.4% to 22.7% in the same period. For the life
insurance subsidiaries, the effective rate decreased slightly from 32.0% to
28.9%, primarily due to additional reserves provided for revisions of estimated
prior year tax liabilities in 1995, as well as an increase of $2.6 million in
the differential earnings benefit from 1995 to 1996. For the property and
casualty subsidiaries, a decrease in the effective rate from 25.3% to 18.4%
resulted from a higher underwriting loss and a greater proportion of pre-tax
income from tax-exempt bonds in 1996, and to reserves provided for revisions of
estimated prior year tax liabilities in 1995.

                                                                              29
<PAGE>
 
Segment Results
 ................................................................................

The following is management's discussion and analysis of the Company's results
of operations by business segment. The Company offers financial products and
services in two major areas: Risk Management and Retirement and Asset
Accumulation. Within these broad areas, the Company conducts business
principally in five operating segments. These segments are Regional Property and
Casualty; Corporate Risk Management Services; Allmerica Financial Services;
Institutional Services; and Allmerica Asset Management. The segment results are
presented before taxes and minority interest.

  In addition to the five operating segments, the Company also has a Corporate
segment, which consists primarily of cash, investments, corporate debt and
Capital Securities.

Risk Management
 ................................................................................

Regional Property and Casualty

The following table summarizes the results of operations for the Regional
Property and Casualty segment:

For the Years Ended December 31
(In millions)                              1997         1996         1995
================================================================================

Revenues                                                                      

 Net premiums earned                 $  1,953.1   $  1,898.3   $  1,863.2     
 Net investment income                    255.7        235.4        209.6     
 Net realized gains                        53.9         48.1         14.6     
 Other income                              12.6         14.8         21.6     
 ................................................................................
Total revenues                          2,275.3      2,196.6      2,109.0     
Losses and LAE (1)                      1,445.5      1,383.4      1,300.3     
Policy acquisition expenses               413.2        409.2        409.7     
Other operating expenses                  210.2        206.3        192.7     
 ................................................................................
Income before taxes                  $    206.4   $    197.7   $    206.3     
================================================================================

(1) Includes policyholders' dividends of $9.3 million, $11.5 million and $10.6
million in 1997, 1996 and 1995, respectively.

Statutory Combined Ratio

97                       104.0

96                       104.5

95                       101.0


Income Before Taxes
 ................................................................................

1997 Compared to 1996

Income before taxes increased $8.7 million, or 4.4%, to $206.4 million in 1997.
Net realized gains were $53.9 million during 1997, versus $48.1 million during
1996, reflecting increased sales of equity securities at Citizens. Excluding
realized gains and losses and restructuring charges, income before taxes
increased $7.4 million to $158.2 million in 1997 versus $150.8 million in 1996.
This increase is attributable to a $20.3 million increase in net investment
income, partially offset by a $10.8 million increase in the underwriting loss.
The growth in net investment income resulted primarily from an increase in
average invested assets and the Company's portfolio shift from equity securities
to higher yielding debt securities, begun in 1996 and substantially completed in
the first quarter of 1997. This was partially offset by a $3.8 million decrease
in partnership income in 1997. The decline in underwriting results is primarily
attributable to a decrease in favorable development on prior year reserves in
Hanover's personal automobile, homeowners and commercial multiple peril lines,
as well as increased current year claims severity in Hanover's personal
automobile and commercial automobile lines. These factors were partially offset
by a $38.9 million decrease in catastrophe losses at Hanover. Citizens'
underwriting results primarily reflect an increase in claims activity in the
commercial multiple peril and homeowners lines and an increase in catastrophes,
partially offset by favorable claims experience on current and prior accident
years in the personal automobile and workers' compensation lines. Net income
during 1996 was favorably impacted by a $5.7 million arbitrated settlement from
a voluntary pool at Hanover, of which $2.9 million was included in losses and
LAE and $2.8 million was included in other income.

1996 Compared to 1995

Income before taxes decreased $8.6 million, or 4.2%, to $197.7 million in 1996.
This decrease resulted from catastrophes and other severe weather related losses
which contributed to an $83.1 million increase in losses and LAE to $1,383.4
million. Catastrophe losses increased $27.3 million, to $62.9 million in 1996
from $35.6 million during the previous year. The increase in losses and LAE was
partially offset by an increase in net investment income of $25.8 million, or
12.3%, to $235.4 million, attributable to an increase in higher-yielding debt
securities in the portfolio and earnings from a limited partnership. The
decrease in income before tax was also offset by a $33.5 million increase in
realized gains, primarily related to the sale of equity securities, reflecting
the Regional Property and Casualty segment's decision during the first quarter
of 1996 to increase the proportion of debt securities in the portfolio. Income
during 1996 was favorably impacted by the aforementioned $5.7 million arbitrated
settlement. In addition, premium finance and service charges decreased by $3.9
million in 1996.

30
<PAGE>
 
Lines Of Business Results
 ................................................................................
Personal Lines of Business
The personal lines represented 61.9%, 61.2% and 59.8% of total net premiums
earned in 1997, 1996 and 1995, respectively.

<TABLE>
<CAPTION>

For the Years Ended December 31
(In millions)                     1997       1996      1995       1997       1996       1995         1997         1996         1995
====================================================================================================================================

<S>                            <C>        <C>       <C>        <C>        <C>        <C>        <C>          <C>          <C>      
                                          Hanover                         Citizens              Total Regional Property and Casualty

                               -------                         -------                          --------- 
Net premiums earned            $ 625.7    $ 607.3   $ 577.1    $ 583.3    $ 554.6    $ 536.2    $ 1,209.0    $ 1,161.9    $ 1,113.3
Losses and loss adjustment                                                                                                
 expenses incurred               488.2      452.0     368.6      440.1      404.1      413.6        928.3        856.1        782.2
Policy acquisition expenses      144.3      144.0     135.5      112.1      112.5      108.1        256.4        256.5        243.6
Other underwriting expenses       60.3       58.5      49.4       40.2       39.3       41.1        100.5         97.8         90.5
 ....................................................................................................................................

Underwriting (loss) profit     $ (67.1)   $ (47.2)  $  23.6    $  (9.1)   $  (1.3)   $ (26.6)   $   (76.2)   $   (48.5)   $    (3.0)

- ------------------------------------------------------------------------------------------------------------------------------------

</TABLE>

1997 Compared to 1996

Revenues
Personal lines' net premiums earned increased $47.1 million, or 4.1%, to
$1,209.0 million in 1997, compared to $1,161.9 million in 1996. Hanover's
personal lines net premiums earned increased $18.4 million, or 3.0%, to $625.7
million during 1997. This increase is primarily attributable to a 6.7% increase
in policies in force in the personal automobile line as well as a 1.5% increase
in policies in force in the homeowners line, since December 31, 1996. These
increases were partially offset by the effect of a mandated 6.2% decrease in
Massachusetts personal automobile rates on January 1, 1997. Effective January 1,
1998, Massachusetts personal automobile rates were decreased an additional 4.0%
as mandated by the Massachusetts Insurance Commissioner. In 1997, Hanover began
offering a safe driver's discount of 10% on automobile insurance premiums.
Management believes that rate changes and discounts may unfavorably impact
premium growth in Massachusetts. At December 31, 1997, approximately 34% of
Hanover's personal automobile business was written in Massachusetts.

  Citizens' personal lines' net premiums earned increased $28.7 million, or
5.2%, to $583.3 million in 1997. This growth is attributable to rate increases
in the personal automobile and homeowners lines and a 2.8% increase in policies
in force in the homeowners line. The growth is partially offset by a 0.6%
decrease in policies in force in the personal automobile line, attributable to
the segment's selective reduction of writings in Michigan when rates were viewed
as inadequate, and to continued strong competition in Michigan. While management
has taken steps to increase penetration in affinity groups and has initiated
other marketing programs, heightened competition may continue to result in
reduced growth in the personal lines. 

Underwriting results 
The personal lines' underwriting loss in 1997 increased $27.7 million, to a loss
of $76.2 million. Hanover's underwriting results deteriorated $19.9 million to a
loss of $67.1 million, while Citizens' underwriting loss deteriorated $7.8
million to a loss of $9.1 million.

  The decline in Hanover's underwriting results is primarily attributable to an
increase in current year claims severity and a $25.0 million reduction in
favorable development on prior year reserves in the personal automobile line.
These factors were partially offset by a $25.8 million decrease in catastrophes,
primarily in the homeowners line.

  The decline in Citizens' underwriting results reflects a decrease in prior
year favorable development in the personal automobile line of $10.5 million and
an increase in catastrophe losses of $0.9 million, to $14.3 million, primarily
in the homeowners line.

  Policy acquisition expenses in the personal lines remained consistent between
years while other underwriting expenses increased $2.7 million, or 2.8%, to
$100.5 million in 1997. Hanover's policy acquisition expenses increased $0.3
million, or 0.2%, to $144.3 million in 1997. This increase resulted from
increased net premiums earned, significantly offset by decreased commission
rates in the personal automobile and homeowners lines and lower employee related
expenses. The $1.8 million increase in Hanover's other underwriting expenses
resulted from an increase in net premiums earned, partially offset by decreased
employee related expenses, as well as reductions in contingent commissions.
Policy acquisition expenses in the personal lines at Citizens decreased $0.4
million, or 0.4%, to $112.1 million in 1997, primarily reflecting lower
commission rates for 1997, partially offset by higher earned premiums. Citizens'
other underwriting expenses increased $0.9 million, or 2.3%, to $40.2 million
due to an increase in net premiums earned offset by reductions in employee
related expenses.

1996 Compared to 1995

Revenues
Net premiums earned in the personal lines increased $48.6 million, or 4.4%, to
$1,161.9 million in 1996, compared to $1,113.3 million in 1995. Hanover's
personal lines net premiums earned increased $30.2 million, or 5.2%, to $607.3
million during 1996. This increase is primarily attributable to an increase in
the personal automobile line associated with the accounting effects of
restructuring a reinsurance contract,

                                                                              31
<PAGE>
 
increasing net premiums earned by $19.0 million. A 2.0% increase in policies in
force in Hanover's homeowners line as well as moderate price increases in this
line also contributed to the increase in net premiums earned. These increases
were partially offset by a mandated 4.5% decrease in Massachusetts personal
automobile rates which became effective January 1, 1996. At December 31, 1996,
approximately 39% of Hanover's personal automobile business was written in
Massachusetts.

  Citizens' personal lines' net premiums earned increased $18.4 million, or
3.4%, to $554.6 million in 1996. This growth is attributable to rate increases
in the personal automobile and homeowners lines. The growth is partially offset
by a 3.0% decrease in policies in force in the personal automobile line,
attributable to the aforementioned competitive rates in Michigan. 

Underwriting results 
The personal lines' underwriting loss in 1996 increased $45.5 million, to a loss
of $48.5 million. Hanover's underwriting results deteriorated $70.8 million to a
loss of $47.2 million, while Citizens' underwriting loss improved $25.3 million
to a loss of $1.3 million.

  Hanover's personal lines' losses and LAE increased $83.4 million, or 22.6%, to
$452.0 million in 1996. This increase is partially attributable to a $28.8
million increase in losses and LAE in the homeowners line, resulting from
increased catastrophes and severe weather. Catastrophe losses in Hanover's
personal lines increased $17.2 million, to $30.6 million in 1996 from $13.4
million in 1995. Losses and LAE in the personal automobile line increased $49.6
million, or 17.8%, to $328.0 million, primarily reflecting the accounting
effects of restructuring a reinsurance contract, increasing losses by $19.0
million, in addition to a moderate increase in claims frequency and a $4.7
million reduction in favorable reserve development.

  The improvement in Citizens' underwriting results reflects favorable claims
activity in both current and prior accident years in the personal automobile
line attributable to improvements in severity. This was partially offset by an
increase in catastrophe losses of $6.2 million, to $13.4 million, primarily in
the homeowners line.

  Policy acquisition expenses in the personal lines increased $12.9 million, or
5.3%, to $256.5 million and other underwriting expenses increased $7.3 million
to $97.8 million in 1996. The increase in policy acquisition expenses is
primarily attributable to an increase of $8.5 million, or 6.3%, to $144.0
million at Hanover, resulting from an increase in net premiums earned, as well
as a reapportionment of certain acquisition expenses to the personal lines from
the commercial lines, partially offset by a decrease in assessment expenses
associated with the reapportionment of an involuntary pool. The $9.1 million
increase in Hanover's other underwriting expenses resulted from an increase in
net premiums earned, an increase in start-up expenses associated with group
business and expenses associated with a policy administration technology
project. Policy acquisition expenses in the personal lines at Citizens increased
$4.4 million, or 4.1%, to $112.5 million in 1996, reflecting growth in net
premiums earned. The $1.8 million decline in Citizens' other underwriting
expenses is primarily attributable to reductions in employee related expenses
and commissions, partially offset by expenses associated with a policy
administration technology project.

Commercial Lines of Business
The commercial lines represented 38.1%, 38.8% and 40.2% of net premiums earned
in 1997, 1996 and 1995, respectively.

<TABLE>
<CAPTION>

For the Years Ended December 31
(In millions)                        1997      1996      1995      1997      1996     1995     1997      1996      1995
===============================================================================================================================
<S>                              <C>       <C>       <C>       <C>       <C>      <C>      <C>       <C>       <C>     
                                            Hanover                      Citizens          Total Regional Property and Casualty
                                 --------                      --------                    --------
Net premiums earned              $  472.1  $  455.5  $  468.3  $  272.0  $  280.9 $  281.6 $  744.1  $  736.4  $  749.9
Losses and loss adjustment
 expenses incurred                  307.3     315.5     342.8     197.0     200.3    164.7    504.3     515.8     507.5
Policy acquisition expenses         104.0     101.1     114.6      52.8      51.6     51.5    156.8     152.7     166.1
Other underwriting expenses(1)       80.9      80.6      73.5      24.9      27.0     25.4    105.8     107.6      98.9
 ...............................................................................................................................
Underwriting (loss) profit       $  (20.1) $  (41.7) $  (62.6) $   (2.7) $    2.0 $   40.0 $  (22.8) $  (39.7) $  (22.6)
- -------------------------------------------------------------------------------------------------------------------------------
</TABLE>

(1) Includes policyholders' dividends.

32
<PAGE>
 
1997 Compared to 1996

Revenues
Commercial lines' net premiums earned in 1997 increased $7.7 million, or 1.0%,
to $744.1 million in 1997, compared to $736.4 million in 1996. Hanover's
commercial lines' net premiums earned increased $16.6 million, or 3.6%, to
$472.1 million. This increase is primarily attributable to a $9.4 million
increase in assumed premiums in Hanover's reinsurance division, as well as a
7.0% increase in policies in force in Hanover's commercial automobile line,
since December 31, 1996. These increases were partially offset by the effect of
an average rate decrease of 12.6%, since January 1, 1997, in Hanover's workers'
compensation line.

  Effective July 1, 1997, the Company exited the assumed reinsurance business by
entering into an agreement with USF RE Insurance Company ("USF RE") in which USF
RE acquired the operations of Allmerica Re from Hanover. During 1997, assumed
reinsurance business contributed $34.7 million in net premiums earned.

  Citizens' commercial lines' net premiums earned decreased $8.9 million, or
3.2%, to $272.0 million in 1997. This decrease primarily reflects rate
reductions in the workers' compensation line. Rates in the workers' compensation
line at Citizens were decreased 8.5%, 7.0%, 6.4% and 8.7% effective May 1, 1995,
December 1, 1995, June 1, 1996 and March 1, 1997, respectively. This decrease is
partially offset by an increase in policies in force in the commercial multiple
peril and commercial automobile lines of 16.6% and 2.7%, respectively.
Management believes competitive conditions in Michigan in the workers'
compensation line may impact future growth in net premiums earned. 

Underwriting results 
The commercial lines' underwriting loss decreased $16.9 million, or 42.6% to a
loss of $22.8 million in 1997. Hanover's underwriting results improved $21.6
million, or 51.8%, to a loss of $20.1 million and Citizens' underwriting results
declined $4.7 million, to a loss of $2.7 million in 1997.

  The improvement in Hanover's underwriting results reflects an increase in
favorable development on prior accident years in the workers' compensation and
commercial automobile lines as well as a decrease in catastrophe losses of $13.1
million, primarily in the commercial multiple peril line. These factors were
partially offset by a decrease in favorable development on prior accident years
in the commercial multiple peril line as well as increased current year claim
severity in the commercial automobile line.

  Citizens' underwriting results declined primarily due to lower net premiums
earned in the workers' compensation line, an increase in current year severity
and frequency in the commercial multiple peril line, less favorable development
of prior year reserves in the commercial automobile line, and an increase in
catastrophe losses of $1.6 million. These decreases were partially offset by a
$13.9 million increase in favorable development of prior year claims in the
workers' compensation line.

  Policy acquisition expenses in the commercial lines increased $4.1 million, or
2.7%, to $156.8 million in 1997 and other underwriting expenses decreased $1.8
million, or 1.7%, to $105.8 million. Hanover's policy acquisition expenses
increased $2.9 million, or 2.9%, to $104.0 million, primarily attributable to
growth in net premiums earned. Other underwriting expenses at Hanover increased
$0.3 million, to $80.9 million as a result of higher net premiums earned and
increased re-engineering costs associated with the underwriting and policy
processing in the commercial underwriting segment, partially offset by decreased
contingent commissions and employee related expenses. Citizens' policy
acquisition expenses increased $1.2 million, or 2.3%, primarily as a result of
higher commission rates, offset by a decrease in net premiums earned. Other
underwriting expenses decreased $2.1 million, or 7.8%, to $24.9 million due to
reductions in employee related expenses.

1996 Compared to 1995

Revenues
Commercial lines' net premiums earned in 1996 decreased $13.5 million, or 1.8%,
to $736.4 million. Hanover's commercial lines' net premiums earned decreased
$12.8 million, or 2.7%, to $455.5 million. This decrease is primarily
attributable to Hanover's withdrawal from a large voluntary pool on December 1,
1995, and to aggregate rate decreases of 14.6% since January 1, 1995, in the
workers' compensation line. Citizens' commercial lines' net premiums earned
decreased $0.7 million, or 0.2%, to $280.9 million in 1996. This decrease
primarily reflects the aforementioned rate reductions and a 1.4% decrease in
policies in force in the workers' compensation line due to continuing
competition in this line in Michigan. This decrease is partially offset by an
increase in policies in force in the commercial multiple peril and commercial
automobile lines of 13.2% and 3.7%, respectively. 

Underwriting results 
The commercial lines' underwriting loss for 1996 increased $17.1 million, or
75.7% to a loss of $39.7 million. Hanover's underwriting loss improved $20.9
million, or 33.4%, to a loss of $41.7 million and Citizens' underwriting profit
decreased $38.0 million, to a profit of $2.0 million in 1996.

  Hanover's commercial lines' losses and LAE decreased $27.3 million, or 8.0%,
to $315.5 million in 1996. This improvement is primarily attributable to a $41.5
million decrease in losses and LAE resulting from the withdrawal from a large
voluntary pool. However, this decrease was partially offset by increased losses
in the workers' compensation line of $17.9 million, primarily due to a $19.8
million decrease in favorable reserve development during 1996.

  Citizens' underwriting profit decreased primarily due to an increase in loss
severity and frequency in the commercial multiple peril line, lower net premiums
earned in the workers' compensation line, less favorable development of prior
year reserves in the workers' compensation line, an increase in cat-


                                                                              33
<PAGE>
 
astrophe losses of $0.8 million, partially offset by an increase in net
premiums earned in the commercial multiple peril line.

  Policy acquisition expenses in the commercial lines decreased $13.4 million,
or 8.1%, to $152.7 million in 1996 and other underwriting expenses increased
$8.7 million, or 8.8%, to $107.6 million. Hanover's policy acquisition expenses
decreased $13.5 million, or 11.8%, to $101.1 million, primarily attributable to
a reapportionment of certain acquisition expenses from the commercial lines to
the personal lines, a net decrease in assessment expenses associated with
voluntary and involuntary pools, as well as to the decrease in net earned
premium. Other underwriting expenses at Hanover increased $7.1 million, to $80.6
million as a result of an increase in employee related expenses and an increase
in expenses associated with the policy administration technology project.
Citizens' policy acquisition expenses in the commercial lines remained
consistent between years, primarily as a result of flat net earned premiums.
Other underwriting expenses increased $1.6 million, or 6.3%, to $27.0 million in
1996, due to investments in technology and increased policyholders' dividends,
partially offset by reductions in employee related expenses and commissions.

Investment Results
 ................................................................................
Net investment income before tax was $255.7 million, $235.4 million and $209.6
million in 1997, 1996 and 1995, respectively. The increase from 1996 to 1997
represents an increase in average invested assets and the Company's portfolio
shift, in this segment, to higher yielding debt securities, including longer
duration and non-investment grade securities. Refer to the discussion in the
Investment Portfolio section on page 41 for additional information about
investment and non-investment grade debt securities. Net investment income in
1996 includes $10.0 million of income from partnerships compared to $6.2 million
in 1997. Also, the average pre-tax yield on debt securities increased from 6.4%
in 1996 to 6.8% in 1997. Average invested assets increased $174.2 million, or
4.5%, to $4,027.8 million in 1997 compared to $3,853.6 million in 1996.

  The increase from 1995 to 1996 represents an increase in average invested
assets, $10.0 million of income from limited partnerships, and the Company's
aforementioned portfolio shift, in this segment. Also, the average pre-tax yield
on debt securities increased from 6.1% in 1995 to 6.4% in 1996.

  Net realized gains on investments before taxes were $53.9 million, $48.1
million and $14.6 million in 1997, 1996 and 1995, respectively. The increase in
net realized gains in 1997 reflects increased sales of equity securities by
Citizens. In both years, net realized investment gains resulted primarily from
the sale of appreciated equity securities due to the Company's strategy of
shifting to a higher proportion of debt securities.

Reserve for Losses and Loss
Adjustment Expenses
 ................................................................................
The Regional Property and Casualty segment maintains reserves to provide for its
estimated ultimate liability for losses and loss adjustment expenses with
respect to reported and unreported claims incurred as of the end of each
accounting period. These reserves are estimates, involving actuarial projections
at a given point in time, of what management expects the ultimate settlement and
administration of claims will cost based on facts and circumstances then known,
predictions of future events, estimates of future trends in claim severity and
judicial theories of liability and other factors. The inherent uncertainty of
estimating insurance reserves is greater for certain types of property and
casualty insurance lines, particularly workers' compensation and other liability
lines, where a longer period of time may elapse before a definitive
determination of ultimate liability may be made, and where the technological,
judicial and political climates involving these types of claims are changing.

  The Regional Property and Casualty segment regularly updates its reserve
estimates as new information becomes available and further events occur which
may impact the resolution of unsettled claims. Changes in prior reserve
estimates are reflected in results of operations in the year such changes are
determined to be needed and recorded.

  The table below provides a reconciliation of the beginning and ending reserve
for unpaid losses and LAE as follows:

<TABLE>
<CAPTION>
For the Years Ended December 31
(In millions)                                                   1997       1996       1995
==========================================================================================
<S>                                                        <C>         <C>         <C>       
Reserve for losses and LAE,                                
 beginning of year                                         $ 2,744.1  $ 2,896.0  $ 2,821.7
Incurred losses and LAE, net of reinsurance recoverable:
  Provision for insured events
   of current year                                           1,564.1    1,513.3    1,427.3
  Decrease in provision for
   insured events of prior years                              (127.9)    (141.4)    (137.6)
 ..........................................................................................
Total incurred losses and LAE                                1,436.2    1,371.9    1,289.7
 ..........................................................................................
Payments, net of reinsurance
 recoverable:
  Losses and LAE attributable to
    insured events of current year                             775.1      759.6      652.2

  Losses and LAE attributable to
   insured events of prior years                               732.1      627.6      614.3
 ..........................................................................................
Total payments                                               1,507.2    1,387.2    1,266.5
 ..........................................................................................
Change in reinsurance recoverable
 on unpaid losses                                              (50.2)    (136.6)      51.1
Other (1)                                                       (7.5)        --         --
 ..........................................................................................
Reserve for losses and LAE,
 end of year                                               $ 2,615.4  $ 2,744.1  $ 2,896.0
- ------------------------------------------------------------------------------------------
</TABLE>

(1) Includes purchase accounting adjustments.

34
<PAGE>
 
  As part of an ongoing process, the reserves have been re-estimated for all
prior accident years and were decreased by $127.9 million, $141.4 million and
$137.6 million in 1997, 1996 and 1995, respectively.

  The decrease in favorable development on prior years' reserves of $13.5
million in 1997 results primarily from a $24.6 million decrease in favorable
development at Hanover to $58.4 million, partially offset by an $11.1 million
increase in favorable development at Citizens to $69.5 million. The decrease in
Hanover's favorable development of $24.6 million in 1997 reflects a decrease in
favorable development of $25.0 million, to $17.4 million in the personal
automobile line as well as a decrease in favorable development of $8.5 million
to unfavorable development of $2.8 million in the commercial multiple peril
line. These decreases were partially offset by an increase in favorable
development in the workers' compensation line of $11.5 million, to $28.8
million. The increase in favorable development at Citizens in 1997 reflects
improved severity in the workers' compensation line where favorable development
increased $13.9 million, to $35.7 million and in the commercial multiple peril
line where favorable development increased $7.0 million to $4.3 million,
partially offset by less favorable development in the personal automobile line,
where favorable development decreased $10.5 million to $22.5 million in 1997.

  The increase in favorable development on prior years' reserves of $3.8 million
in 1996 results primarily from an $11.4 million increase in favorable
development at Citizens. The increase in Citizens' favorable development of
$11.4 million in 1996 reflects improved severity in the personal automobile
line, where favorable development increased $28.6 million to $33.0 million in
1996, partially offset by less favorable development in the workers'
compensation line of $10.9 million. Hanover's favorable development, including
voluntary and involuntary pools, decreased $7.7 million in 1996 to $82.9
million, primarily attributable to a decrease in favorable development in the
workers' compensation line of $19.8 million. Favorable development in the
personal automobile line also decreased $4.7 million, to $42.4 million in 1996.
These decreases were offset by increases in favorable development of $1.9
million and $5.6 million, to $12.6 million and $5.7 million, in the commercial
automobile and commercial multiple peril lines, respectively. Favorable
development in other lines increased by $8.8 million, primarily as a result of
environmental reserve strengthening in 1995. Favorable development in Hanover's
voluntary and involuntary pools increased $3.7 million to $4.1 million during
1996.

  Citizens' favorable development in 1997 primarily reflects a modest shift over
the past few years of the workers' compensation business to Western and Northern
Michigan, which have demonstrated more favorable loss experience than Eastern
Michigan.

  Citizens' favorable development in 1996 and 1995 primarily reflects the
initiatives taken by the Company to manage medical costs in both the automobile
and workers' compensation lines, as well as the impact of the Michigan Supreme
Court ruling on workers' compensation indemnity payments in 1995, which
decreases the maximum amount to be paid for indemnity cases on all existing and
future claims.

  Hanover's favorable development from 1995 to 1997 primarily reflects favorable
legislation related to workers' compensation, improved safety features in
automobiles and a moderation of medical costs and inflation.

  In 1995, Hanover's favorable development was primarily attributable to a
re-estimate of reserves with respect to certain types of workers' compensation
policies including large deductibles and excess of loss policies. In addition,
during 1995 Hanover refined its estimation of unallocated loss adjustment
expenses which increased favorable development in that year.

  This favorable development reflects the Regional Property and Casualty
segment's reserving philosophy consistently applied over these periods.
Conditions and trends that have affected development of the loss and LAE
reserves in the past may not necessarily occur in the future.

  Due to the nature of the business written by the Regional Property and
Casualty segment, the exposure to environmental liabilities is relatively small
and therefore its reserves are relatively small compared to other types of
liabilities. Loss and LAE reserves related to environmental damage and toxic
tort liability, included in the reserve for losses and LAE, were $53.1 million
and $50.8 million, net of reinsurance of $15.7 million and $20.2 million in 1997
and 1996, respectively. The Company does not specifically underwrite policies
that include this coverage, but as case law expands policy provisions and
insurers' liability beyond the intended coverage, the Company may be required to
defend such claims. Due to their unusual nature and absence of historical claims
data, reserves for these claims are not determined using historical experience
to project future losses. The Company estimated its ultimate liability for these
claims based upon currently known facts, reasonable assumptions where the facts
are not known, current law and methodologies currently available. Although these
claims are not material, their existence gives rise to uncertainty and is
discussed because of the possibility, however remote, that they may become
material. The Company believes that, notwithstanding the evolution of case law
expanding liability in environmental claims, recorded reserves related to these
claims are adequate. In addition, the Company is not aware of any litigation or
pending claims that may result in additional material liabilities in excess of
recorded reserves. The environmental liability could be revised in the near term
if the estimates used in determining the liability are revised.

  Inflation generally increases the cost of losses covered by insurance
contracts. The effect of inflation on the Company varies by product. Property
and casualty insurance premiums are established before the amount of losses and
LAE, and the extent to which inflation may affect such expenses, are known.
Consequently, the Company attempts, in establishing rates, to anticipate the
potential impact of inflation in the projection of ultimate costs. The impact of
inflation has been relatively insignificant in recent years. However, inflation
could contribute to increased losses and LAE in the future.

                                                                              35
<PAGE>
 
  The Company regularly reviews its reserving techniques, its overall reserving
position and its reinsurance. Based on (i) review of historical data,
legislative enactments, judicial decisions, legal developments in impositions of
damages, changes in political attitudes and trends in general economic
conditions, (ii) review of per claim information, (iii) historical loss
experience of the Company and the industry, (iv) the relatively short-term
nature of most policies and (v) internal estimates of required reserves,
management believes that adequate provision has been made for loss reserves.
However, establishment of appropriate reserves is an inherently uncertain
process and there can be no certainty that current established reserves will
prove adequate in light of subsequent actual experience. A significant change to
the estimated reserves could have a material impact on the results of
operations.

Corporate Risk Management Services

The following table summarizes the results of operations for the Corporate Risk
Management Services segment.

For the Years Ended December 31
(In millions)                            1997      1996       1995
================================================================================
Premiums and premium equivalents
  Premiums                           $ 333.0    $ 302.9    $ 272.7
  Premium equivalents                  603.6      581.4      513.4
 ................................................................................
Total premiums and                                         
 premium equivalents                 $ 936.6    $ 884.3    $ 786.1
- --------------------------------------------------------------------------------

Revenues                                                   
  Premiums                           $ 333.0    $ 302.9    $ 272.7
  Net investment income                 22.7       21.7       17.6
  Net realized gains (losses)            0.2        0.3       (0.5)
  Other income                          40.4       36.6       38.7
 ................................................................................
Total revenues                         396.3      361.5      328.5
Policy benefits, claims and losses     238.9      211.3      197.2
Policy acquisition expenses              3.3        3.1        2.7
Other operating expenses               134.8      126.4      110.3
 ................................................................................
Income before taxes                  $  19.3    $  20.7    $  18.3
- --------------------------------------------------------------------------------

1997 Compared to 1996

Income before taxes decreased $1.4 million, or 6.8%, to $19.3 million in 1997.
This decrease was primarily due to unfavorable mortality in the group life
product line of $8.4 million, partially offset by a reduction in employee and
administrative costs of $4.8 million, a $1.0 million contribution from the
assumption of a block of affinity group life and health business in January
1997, and improved experience in the long-term disability, stop loss and risk
sharing product lines.

  Premiums increased $30.1 million, or 9.9%, to $333.0 million in 1997 primarily
due to increases in reinsurance, fully insured group dental and stop loss
product lines totaling $30.2 million, including $18.9 million resulting from the
aforementioned assumption of a block of affinity group life and health business.
These increases were partially offset by decreases in the risk sharing product
line of $2.6 million. The decline in risk sharing premiums primarily reflects
the Company's emphasis on stop loss coverage and ASO arrangements.

  Other income increased $3.8 million, or 10.4%, to $40.4 million in 1997 due to
growth in ASO and contract fees.

  Policy benefits, claims and losses increased $27.6 million, or 13.1%, to
$238.9 million in 1997. This increase is primarily due to growth in reinsurance
products, including the aforementioned assumption of a block of affinity group
life and health business, which contributed $12.0 million in policy benefits
during the year. Additionally, group life benefits increased $8.2 million due to
unfavorable mortality experience in 1997. Fully insured group dental increased
by $7.3 million due to growth in the product line. These increases were
partially offset by decreased benefits in the fully insured medical product line
and improved experience in the long-term disability, stop loss and risk sharing
product lines.

  Other operating expenses increased $8.4 million, or 6.6%, to $134.8 in 1997
primarily due to increases of $6.2 million in premium taxes and commissions
resulting from the growth in premiums and ASO fees. In addition, 1997 expenses
included $5.9 million related to the aforementioned affinity group life and
health business. These items were partially offset by decreases in employee and
administrative costs of $4.8 million.

1996 Compared to 1995

Income before taxes increased $2.4 million, or 13.1%, to $20.7 million in 1996.
In 1995, the Corporate Risk Management Services segment received a one time
litigation settlement of $11.1 million. Excluding this item, income before taxes
increased $13.5 million, or 187.5%. This increase is primarily attributable to
premium growth in the Company's reinsurance, fully insured group dental and
group life product lines, and to improved overall loss trends.

  Premiums increased $30.2 million, or 11.1%, to $302.9 million in 1996,
primarily due to increases in reinsurance, fully insured group dental, group
life and stop loss product lines totaling $33.1 million. These increases were
partially offset by a decrease of $4.0 million in fully insured medical
premiums.

36
<PAGE>
 
  Net investment income increased $4.1 million, or 23.3%, to $21.7 million in
1996, due primarily to a $1.6 million increase in income earned on proceeds from
the Company's October 1995 initial public offerings and approximately $1.4
million from increases in short-term debt used to finance additions to the
investment portfolio. In addition, net investment income increased approximately
$1.2 million from growth in invested assets.

  Other income decreased $2.1 million, or 5.4%, to $36.6 million in 1996, due
primarily to the absence in 1996 of the aforementioned $11.1 million litigation
settlement. This decrease was partially offset by growth in ASO and contract
fees of $7.9 million in 1996.

  Policy benefits, claims and losses increased $14.1 million, or 7.2%, to $211.3
million in 1996. This increase is principally related to the growth in premiums,
partially offset by favorable claims experience overall.

  Other operating expenses increased $16.1 million, or 14.6%, to $126.4 million
in 1996, due primarily to increases in commissions, claims processing expenses
and field office expenses, resulting from the increased volume of both premiums
and claims. In addition, other operating expenses includes approximately $1.0
million of short-term borrowing costs related to the short-term debt used to
finance additions to the investment portfolio.

Retirement and Asset Accumulation
 ................................................................................

Allmerica Financial Services

The following table summarizes the results of operations for the Allmerica
Financial Services segment.

For the Years Ended December 31
(In millions)                                1997            1996          1995
================================================================================
Revenues

  Premiums                               $   82.1        $   95.7      $   98.1
                                                                   
  Fees                                      215.7           181.2         157.9
                                                                   
  Net investment income                     236.9           251.3         229.1
                                                                   
  Net realized gains (losses)                 1.8            (1.5)          0.6
                                                                   
  Other income                               38.0            29.2          22.4
 ................................................................................
Total revenues                              574.5           555.9         508.1
                                                                   
Policy benefits, claims and losses          295.7           303.4         315.6
                                                                   
Policy acquisition expenses                   8.7            58.1          56.1
                                                                   
Loss from cession of disability                                    
 income business                             53.9            --            --
                                                                   
Other operating expenses                    128.8           118.2         101.2
 ................................................................................
Income before taxes                      $   87.4        $   76.2      $   35.2
================================================================================

1997 Compared to 1996

Income before taxes increased $11.2 million, or 14.7%, to $87.4 million in 1997.
During 1997, the Allmerica Financial Services segment results were affected by
two significant items. Effective October 1, 1997, the Company ceded
substantially all of its individual disability income line of business, which
had generated $1.8 million and $0.8 million in losses during 1997 and 1996,
respectively. The Company recognized a $53.9 million loss during the first
quarter of 1997 upon entering into an agreement in principal to transfer this
business. Additionally, effective October 1, 1997, the Company revised the
mortality assumptions used to determine the amortization of policy acquisition
costs and recognition of certain fees for this segment's universal life and
variable universal life lines of business. As a result of this change in
assumptions, the Company recorded a benefit of $47.0 million. Effective January
1, 1998, the Company entered into an agreement with a highly rated reinsurer to
reinsure the mortality risk on the universal life and variable universal life
lines of business. The terms and provisions of this reinsurance contract are
consistent with the aforementioned change in mortality assumptions. Management
believes that this agreement will not have a material effect on the results of
operations or financial position of the Company.

Financial Services Separate Account Assets
in millions

                           [BAR GRAPH APPEARS HERE]

97        $7,924               
                                                   
96        $4,804               
                                                   
95        $3,159               

   Excluding these significant items, income before taxes increased by $18.1
million, or 23.8% to $94.3 million. This increase is primarily attributable to
growth in variable product lines, partially offset by lower net investment
income due to a reduction in average fixed maturities invested.

   The decrease in premiums of $13.6 million, or 14.2%, to $82.1 million in 1997
is primarily due to the aforementioned cession of the Company's individual
disability income line of business, which contributed premiums of $22.8 million
in 1997 compared to $32.9 million in 1996. The remaining decrease reflects the
Company's continued shift in focus from traditional life insurance products to
variable life insurance and annuity products.

   The increase in fee revenue of $34.5 million, or 19.0%, to $215.7 million in
1997 is due to additional deposits and appreciation in variable products'
account balances. Fees from variable annuities increased $32.9 million, or
57.7%, to $89.9 million in 1997. New distribution arrangements with several
third party mutual fund advisors contributed to the increase in annuity sales in
1997. Fees from variable universal life policies increased $10.2 million, or
23.6%, to $53.5 million in 1997. These increases were partially offset by a
decrease in fees from non-variable universal life of $4.8 million. The Company
expects fees from this product to continue to decline as policies in force and
related contract values decline. Additionally, the Company reduced certain other
fees by $3.8 million due to the aforementioned change in mortality assumptions.

                                                                              37
<PAGE>
 
   Net investment income decreased $14.4 million, or 5.7%, to $236.9 million in
1997. This decrease is primarily due to a reduction in average fixed maturities
invested, partially offset by increased portfolio yields. The reduction in
average fixed maturities invested was primarily a result of the aforementioned
cession of the individual disability income line of business, as well as the
shift in focus from traditional insurance products to variable life insurance
and annuity products.

   Other income increased $8.8 million, or 30.1%, to $38.0 million in 1997. This
increase was primarily attributable to increased investment management fee
income resulting from growth in assets under management.

   Policy benefits, claims and losses decreased $7.7 million, or 2.5%, to $295.7
million in 1997. This decrease is due primarily to the aforementioned cession of
the Company's individual disability income line of business, which incurred
policy benefits of $32.3 million in 1997 compared to $38.5 million in 1996.

   The decrease in policy acquisition expenses of $49.4 million, or 85.0%, to
$8.7 million in 1997 is primarily due to the aforementioned revision of
mortality assumptions. This change resulted in a $50.8 million reduction in
policy acquisition expenses at October 1, 1997, and reduced fourth quarter
amortization by $2.2 million from that based on the Company's mortality
assumptions prior to the revision.

   The increase in other operating expenses of $10.6 million, or 9.0%, to $128.8
million in 1997 was primarily attributable to the increased premium taxes and
administrative expenses related to the significant growth in the variable
product lines during 1997.

1996 Compared to 1995

Income before taxes increased $41.0 million, or 116.5%, to $76.2 million in 1996
compared to 1995. This increase was primarily attributable to growth in variable
products' fee revenue, decreased losses in the disability income line and income
earned on the proceeds from the October 1995 initial public offerings.

   The decrease in premiums of $2.4 million, or 2.4%, to $95.7 million in 1996
is primarily due to the Company's shift in focus from traditional life insurance
products to variable life insurance and annuity products. Premiums from
traditional life products decreased $3.4 million, or 5.1%, to $62.8 million in
1996.

   The increase in fee revenue of $23.3 million, or 14.8%, to $181.2 million in
1996 is due to additional deposits and appreciation on variable products'
account balances. Fees from annuities increased $20.1 million, or 54.5%, to
$57.0 million in 1996. Fees from variable universal life policies increased $8.0
million, or 22.7%, to $43.3 million in 1996. These increases were partially
offset by a continued decline in fees from non-variable universal life of $4.8
million, to $80.9 million, in 1996.

   Net investment income increased $22.2 million, or 9.7%, to $251.3 million in
1996 primarily from $15.4 million in additional income on proceeds from the
October 1995 initial public offerings. Also, increases in short-term debt used
to finance additions to the investment portfolio resulted in approximately $10.9
million in additional investment income. Partially offsetting these increases
was a slightly lower portfolio yield in 1996.

   Other income increased $6.8 million, or 30.4%, to $29.2 million in 1996. This
increase was primarily attributable to increased investment management income.

   Policy benefits, claims and losses decreased $12.2 million, or 3.9%, to
$303.4 million in 1996. Losses in the disability income line decreased $16.3
million due primarily to reserve strengthening of $14.5 million in 1995.
Additionally, non-variable universal life benefits decreased $2.5 million
principally due to improved mortality experience in 1996. These decreases were
partially offset by an increase in variable products' policy benefits of $6.2
million, which related primarily to growth in these product lines.

   The increase in other operating expenses of $17.0 million, or 16.8%, to
$118.2 million in 1996 was primarily attributable to $8.3 million of additional
interest expense in 1996 relating to the short-term debt used to finance
additions to the investment portfolio. Additionally, other operating expenses in
1995 included a $7.5 million decrease due to the cession of substantially all
term life insurance business.

Interest Margins

The results of the Allmerica Financial Services segment depend, in part, on the
maintenance of profitable margins between investment results from investment
assets supporting universal life and general account annuity products and the
interest credited on those products.

   The following table sets forth interest earned, interest credited and the
related interest margin.

For the Years Ended December 31
(In millions)                                   1997          1996          1995
================================================================================

Net investment income                       $  141.2      $  145.9      $  152.7
                                
Less: Interest credited                         99.2         101.3         107.7
 ................................................................................
Interest margins (1)                        $   42.0      $   44.6      $   45.0
- --------------------------------------------------------------------------------

(1) Interest margins represent the difference between income earned on
investment assets and interest credited to customers' universal life and general
account annuity policies. Earnings on surplus assets are excluded from net
investment income in the calculation of the above interest margins.

   Interest margins decreased slightly in 1997 as a result of a decline in
investment income and related policies in force in the universal life and
general account annuity product lines. Interest margins were relatively
consistent in 1996 as compared to 1995.

38
<PAGE>
 
Institutional Services

The following table summarizes the results of operations for the Institutional
Services segment.

For the Years Ended December 31
(In millions)                                       1997        1996        1995
================================================================================
Revenues
 Fees, premiums and
  non-insurance income (1)                      $   40.6    $   36.6    $   39.9
                                           
 Net investment income                     
                                           
   GICs                                             82.3        98.5       152.9
                                           
   Other                                            98.6       116.4       114.5
                                           
 Net realized gains                                 21.9        19.2         5.5
                                           
 Gain on sale of mutual fund               
  processing business                                 --          --        20.7
 ................................................................................
Total revenues                                     243.4       270.7       333.5
 ................................................................................
Policy benefits, claims and losses         
                                           
  Interest credited to GICs                         64.1        89.2       137.2
                                           
  Other                                             61.0        70.9        80.6
 ................................................................................
Total policy benefits, claims              
 and losses                                        125.1       160.1       217.8
                                           
Policy acquisition expenses                          2.9         2.9         3.2
                                           
Other operating expenses                            53.0        54.9        69.7
 ................................................................................
Income before taxes                             $   62.4    $   52.8    $   42.8
================================================================================

(1) Fees, premiums and non-insurance income includes fees from retirement
services, mutual fund services, institutional 401(k) recordkeeping services and
other miscellaneous non-insurance related fees. In March 1995, the Company sold
its mutual fund processing business.

1997 Compared to 1996

Income before taxes increased $9.6 million, or 18.2%, to $62.4 million in 1997.
During 1996, Institutional Services recognized a contingency payment for the
sale of the mutual fund processing business of $4.8 million. Excluding this
item, income before taxes increased $14.4 million, or 30.0%. This increase was
primarily attributable to an increase in the interest margins on GICs of $4.1
million, increased realized gains of $2.7 million and additional contribution
from the defined benefit and defined contribution plan, group variable life and
telemarketing product lines of $1.6 million, $1.4 million and $1.3 million,
respectively.

   Fees, premiums and non-insurance income increased $4.0 million, or 10.9%, to
$40.6 million in 1997. Excluding the aforementioned contingency payment, fees,
premiums and non-insurance income increased $8.8 million or 27.7%. This increase
was primarily due to growth in fees from the Company's group variable life and
defined contribution separate account product lines of $4.4 million and $1.2
million, respectively. In addition, recordkeeping fees increased $2.3 million.

   Net investment income related to GICs and interest credited to GIC
contractholders have declined as a result of declining traditional GIC deposits.
During 1997, the interest margin on GICs increased $8.9 million due to a
reallocation of general account assets to this line, and to the combination of
slightly higher investment yields and lower average crediting rates on the
remaining contracts. Effective January 1, 1997, capital and investment assets
were reallocated between the defined benefit plan, defined contribution plan and
GIC product lines. This reallocation resulted in an increase in GIC capital and
investment assets of approximately $61.0 million. Had this reallocation occurred
in 1996 and 1995, interest earned in the GIC product line for the years ended
December 31, 1996 and 1995, would have been $103.3 million and $158.7 million,
respectively. Management expects GIC margins to decline as the existing
contracts continue to mature.

   Other net investment income decreased $17.8 million, or 15.3%, to $98.6
million in 1997. This decrease resulted from a decline in average invested
assets due to cancellations of defined benefit plans, as well as transfers of
certain plan assets to the separate accounts.

   Net realized gains increased $2.7 million, to $21.9 million in 1997. This
change was due primarily to increased gains from the sale of fixed maturity
investments.

   Other policy benefits, claims and losses consist primarily of interest
credited to and benefits provided by the Company's defined contribution and
defined benefit plan products, and group variable life product lines including
annuity benefits for certain defined benefit plan participants electing that
option. Other policy benefits, claims and losses declined from $70.9 million in
1996 to $61.0 million in 1997. This was primarily due to reductions in the
interest credited to participants resulting from the aforementioned
cancellations and transfers to the separate accounts.

   Other operating expenses decreased $1.9 million, or 3.5%, to $53.0 million in
1997. This decrease was primarily attributable to reductions in employee related
costs.

1996 Compared to 1995

Income before taxes increased $10.0 million, or 23.4%, to $52.8 million in 1996.
This change was primarily attributable to increased realized gains of $13.7
million and to decreased other policy benefits, claims and losses of $9.7
million resulting from defined benefit and defined contribution plan
cancellations. These items were partially offset by a net decline of $9.8
million related to the sale of the mutual fund processing business in 1995 and a
decline in the interest margins on GICs of $6.4 million.

   Fees, premiums and non-insurance income decreased $3.3 million, or 28.3%, to
$36.6 million in 1996. This decrease was primarily attributable to a $13.7
million decrease in revenues due to the absence of the mutual fund processing
business in 1996, partially offset by the 1996 receipt of a non-recurring $4.8
million contingent payment related to the aforementioned sale and $3.0 million
from growth in retail telemarketing revenues. Additionally, fee income increased
$1.5 million from the appreciation of separate account balances in related
defined benefit and defined contribution plans.

                                                                              39
<PAGE>
 
   Net investment income related to GICs and interest credited to GIC
contractholders have declined in 1996 as a result of lower traditional GIC
deposits as compared to 1995.

   Net realized gains increased $13.7 million, to $19.2 million in 1996. This
change resulted primarily from increased gains from sales of real estate
properties totaling $12.2 million.

   Other policy benefits, claims and losses for defined benefit plans, defined
contribution plans, and the group variable life product declined from $80.6
million in 1995 to $70.9 million in 1996. This was primarily due to reductions
in the interest credited to participants resulting from the aforementioned
cancellations in defined benefit and defined contribution plans.

   Other operating expenses decreased $14.8 million, or 21.2%, to $54.9 million
in 1996. This decrease was primarily attributable to the sale of the mutual fund
processing business, which incurred $19.8 million of operating expenses in 1995.

Allmerica Asset Management

The following table summarizes the results of operations for the Allmerica Asset
Management segment.

For the Years Ended December 31
(In millions)                                     1997         1996         1995
================================================================================
Fees and other income:
 External                                       $  1.6       $  1.1       $  1.0
                                   
 Internal                                          7.1          7.7          3.4
 ................................................................................
Total revenues                                     8.7          8.8          4.4
                                   
Other operating expenses                           7.3          7.7          2.1
 ................................................................................
Income before taxes                             $  1.4       $  1.1       $  2.3
================================================================================

   The Company provides investment advisory and sub-advisory services, primarily
to affiliates, through its registered investment advisor, Allmerica Asset
Management ("AAM"). In the second quarter of 1996, AAM finalized contracts with
two related parties, FAFLIC and AFLIAC, to provide investment advisory services
at cost. The internal fees and corresponding operating expenses related to these
contracts totaled $3.4 million and $4.3 million for the years ended December 31,
1997 and 1996, respectively.

Corporate

The following table summarizes the results of operations for the Corporate
segment.

                                                                    Period from
                                                                      October 1
                                                                        through
                                        December 31   December 31   December 31
(In millions)                                  1997          1996          1995
===============================================================================

Revenues

 Investment and other income                $  11.5       $   2.7        $  0.4
                                                                     
 Realized losses                               (0.3)         (0.9)           --
 ................................................................................
Total revenues                                 11.2           1.8           0.4
                                                                     
Other operating expenses                       22.6          18.6           3.5
 ................................................................................
Loss before taxes and                                                
 minority interest                            (11.4)        (16.8)         (3.1)
                                                                     
Minority interest:                                                   

 Distributions on mandatorily                                        
  redeemable preferred securities                                    
  of a subsidiary trust holding                                      
  solely junior subordinated                                         
  debentures of the Company                   (22.4)       --             --
 ................................................................................
Loss before taxes                           $ (33.8)      $ (16.8)       $ (3.1)
================================================================================

   This segment consists primarily of $55.2 million of cash and investments,
$202.1 million of Senior Debentures and $300.0 million of Capital Securities.
Investment and other income increased $8.8 million in 1997 compared to 1996,
primarily due to the investment of the net proceeds from the February 3, 1997
issuance of Capital Securities. These proceeds were invested in the short-term
investment portfolio, and were used to finance the July 16 merger with Allmerica
P&C. Other operating expenses in 1997 and 1996 principally reflect interest
expense on the Company's 7-5/8% Senior Debentures. In 1997, other operating
expenses also reflects $2.8 million of interest expense on the Company's
short-term revolving credit loan which commenced August 15, 1997 and was repaid
and matured on December 15, 1997. Additionally, minority interest represents
distributions on the Capital Securities, which pay cumulative distributions at a
rate of 8.207% semiannually, commencing August 15, 1997.

40
<PAGE>
 
Investment Portfolio
The Company had investment assets diversified across several asset classes, as
follows:

December 31
(Dollars in millions)                    1997(1)                1996(1)
================================================================================

                                              % of Total             % of Total
                                 Carrying      Carrying    Carrying    Carrying
                                    Value       Value       Value       Value


Fixed maturities (2)             $  7,726.6      79.8%   $  7,891.7      79.4%
Equity securities (2)                 479.0       4.9         473.6       4.8
Mortgages                             679.5       7.0         764.6       7.7
Policy loans                          360.7       3.7         362.6       3.6
Real estate                            50.3       0.5         120.7       1.2
Cash and cash equivalents             240.1       2.5         202.6       2.0
Other invested assets                 148.3       1.6         128.8       1.3
 ................................................................................
Total                            $  9,684.5     100.0%   $  9,944.6     100.0%
- --------------------------------------------------------------------------------


(1) Includes Closed Block invested assets with a carrying value of $768.7
million and $772.7 million at December 31, 1997 and 1996, respectively. 
(2) The Company carries the fixed maturities and equity securities in its
investment portfolio at market value.


[PIE CHART APPEARS HERE]

Bond Portfolio Credit Quality

Aaa/Aa/A                      52%
Baa                           30%
Ba                             9%
B & Below                      9%


  Total investment assets decreased $260.1 million, or 2.6%, to $9.7 billion
during 1997. This decrease is primarily attributable to the sales of fixed
maturities and loan repayments on outstanding mortgages. Fixed maturities
decreased $165.1 million, or 2.1%, due primarily to the settlement of GIC
contracts and to decreased assets resulting from the cession of the disability
income line. This decrease was partially offset by market value appreciation in
the fixed maturities portfolio of $134.3 million. Mortgage loans also decreased
$85.1 million, or 11.1%, to $679.5 million caused primarily by loan repayments.
Additionally, equity securities increased $5.4 million, or 1.1%, to $479.0
million, as a result of market value appreciation that more than offset the
shift in the Regional Property and Casualty segment's portfolio holdings from
equity securities to fixed maturity securities. The real estate portfolio
decreased $70.4 million, or 58.3%, to $50.3 million during 1997 due to sales of
investment properties. The Company intends to sell its remaining holdings in
this portfolio. The increase in other invested assets of $19.5 million, or
15.1%, to $148.3 million primarily relates to purchases of limited partnerships.
Cash and cash equivalents increased $37.5 million, or 18.5%, to $240.1 million.

  The Company's fixed maturity portfolio is comprised of primarily investment
grade corporate securities, tax-exempt issues of state and local governments,
U.S. government and agency securities and other issues. Based on ratings by the
National Association of Insurance Commissioners, investment grade securities
comprised 82.5% and 84.8% of the Company's total fixed maturity portfolio at
December 31, 1997 and 1996, respectively. In 1996 and 1997, there were modest
shifts to higher yielding debt securities, including longer duration and
non-investment grade securities. The average yield on debt securities was 7.6%
and 7.3% for 1997 and 1996, respectively. Although management expects that new
funds will be invested primarily in investment grade fixed maturities, the
Company may invest a portion of new funds in below investment grade fixed
maturities or equity interests.

  The following table illustrates asset valuation allowances and additions to or
deductions from such allowances for the periods indicated.

For the Years Ended December 31
(Dollars in millions)
================================================================================
                                                            Other
                                               Real        Invested
1996                              Mortgages   Estate        Assets       Total
 ................................................................................

Beginning balance                $   33.8    $    19.6    $   3.7    $    57.1

  Provision                           5.5          --         --           5.5

  Write-offs (1)                    (19.7)        (4.7)      (3.7)       (28.1)
 ................................................................................
  Ending balance                 $   19.6    $    14.9    $   --     $    34.5
                                                              
Valuation allowance as a                                      
 percentage of carrying                                       
 value before reserves                2.5%        11.0%       --%          3.8%
                                                              
                                                              
1997
 ................................................................................
                                                              
  Provision                           2.5          6.0        --           8.5
                                                              
  Write-offs (1)                     (1.4)       (20.9)       --         (22.3)
 ................................................................................
  Ending balance                 $   20.7    $     --     $   --     $    20.7
                                                              
Valuation allowance as a                                      
 percentage of carrying                                       
 value before reserves                3.0%         --%        --%          3.0%
                                                             
(1) Write-offs reflect asset sales, foreclosures, forgiveness of debt upon
restructuring and reserve releases due to permanent impairments.

                                                                              41
<PAGE>
 
  Write-offs of mortgages during 1996 reflect an increase in the disposal of
modified loans which were previously impaired. The increase in write-offs of
real estate reserves during 1997 reflects the permanent write down of all real
estate assets to the estimated fair value less costs of disposal. During 1997,
the Company adopted a definitive plan to sell its real estate holdings.

Income Taxes
AFC and its domestic subsidiaries (including certain non-insurance operations)
file a consolidated United States federal income tax return. Entities included
within the consolidated group are segregated into either a life insurance or a
non-life insurance company subgroup. The consolidation of these subgroups is
subject to certain statutory restrictions on the percentage of eligible non-life
tax losses that can be applied to offset life company taxable income. Prior to
the merger, Allmerica P&C and its subsidiaries filed a separate United States
federal income tax return.

  FAFLIC, as a mutual insurance company until October 1995, was required to
adjust its deduction for policyholder dividends by the differential earnings
amount under Section 809 of the Internal Revenue Code. This amount was computed,
for each tax year, by multiplying the average equity base of the FAFLIC/AFLIAC
consolidated group, as determined for tax purposes, by the estimate of an excess
of an imputed earnings rate over the average mutual life insurance companies'
earnings rate. The differential earnings amount for each tax year was
subsequently recomputed when actual earnings rates were published by the
Internal Revenue Service ("IRS"). As a stock company, FAFLIC is no longer
required to reduce its policyholder dividend deduction by the differential
earnings amount. The differential earnings amount in 1996 related to an
adjustment for the 1994 tax year based on the actual average mutual life
insurance companies' earnings rate issued by the IRS in 1996.

  Provision for federal income taxes before minority interest was $93.6 million
during 1997 compared to $75.2 million during 1996. These provisions resulted in
consolidated effective federal tax rates of 25.6% and 22.7%, respectively. The
effective tax rates for AFLIAC and FAFLIC and its non-insurance subsidiaries
were 37.4% and 28.9% during 1997 and 1996, respectively. The increase in the
rate for FAFLIC in 1997 resulted primarily from the absence, in 1997, of a $10.2
million differential earnings benefit recognized in 1996, and from an increase
in reserves for prior year tax liabilities. The effective tax rates for
Allmerica P&C and its subsidiaries were 16.5% and 18.4% during 1997 and 1996,
respectively. The decrease in the rate for Allmerica P&C and its subsidiaries
reflects a higher underwriting loss and greater proportion of pre-tax income
from tax-exempt bonds in 1997.

     Provision for federal income taxes before minority interest was $75.2
million during 1996 compared to $82.7 million during 1995. These provisions
resulted in consolidated effective federal tax rates of 22.7% and 27.4% in 1996
and 1995, respectively. The effective tax rates for AFLIAC and FAFLIC and its
non-insurance subsidiaries were 28.9% and 32.0% during 1996 and 1995,
respectively. The reduction in the rate for FAFLIC in 1996 resulted primarily
from additional reserves provided for revisions of estimated prior year tax
liabilities in 1995, as well as an increase of $2.6 million in the differential
earnings benefit from 1995 to 1996. The effective tax rates for Allmerica P&C
and its subsidiaries were 18.4% and 25.3% during 1996 and 1995, respectively.
The decrease in the rate for Allmerica P&C and its subsidiaries reflects a
higher underwriting loss and greater proportion of pre-tax income from
tax-exempt bonds in 1996, and to reserves provided for revisions in estimated
prior year tax liabilities in 1995.

Liquidity And Capital Resources
Liquidity describes the ability of a company to generate sufficient cash flows
to meet the cash requirements of business operations. As a holding company,
AFC's primary source of cash is dividends from its insurance subsidiaries.
However, dividend payments to AFC by its insurance subsidiaries are subject to
limitations imposed by state regulators, such as the requirement that cash
dividends be paid out of unreserved and unrestricted earned surplus and
restrictions on the payment of "extraordinary" dividends, as defined.

  Sources of cash for the Company's insurance subsidiaries are from premiums and
fees collected, investment income and maturing investments. Primary cash
outflows are paid benefits, claims, losses and loss adjustment expenses, policy
acquisition expenses, other underwriting expenses and investment purchases. Cash
outflows related to benefits, claims, losses and loss adjustment expenses can be
variable because of uncertainties surrounding settlement dates for liabilities
for unpaid losses and because of the potential for large losses either
individually or in the aggregate. The Company periodically adjusts its
investment policy to respond to changes in short-term and long-term cash
requirements.

  Net cash used in operating activities was $173.2 million in 1997, while net
cash provided by operating activities was $156.0 million and $131.2 million in
1996 and 1995, respectively. The decrease in 1997 resulted primarily from a
$207.0 million payment for the cession of the disability income line of
business, a significant acceleration of claims payments in the Regional Property
and Casualty segment and increased commissions and other deferrable expenses
related to the growth in the annuity and variable universal life product lines.
The increase in 1996 was primarily attributable to an increase in cash provided
by the operations of the life insurance subsidiaries. This increase was
partially offset by increased underwriting losses in the property and casualty
insurance subsidiaries which resulted from an increase in claims payments.


42
<PAGE>
 
  Net cash provided by investing activities was $120.5 million in 1997 and
$424.6 million in 1996. Net cash used in investing activities was $128.1 million
in 1995. The decrease from 1996 to 1997 primarily reflects the purchase of the
minority interest of Allmerica P&C on July 16, 1997 for $425.6 million and fewer
sales of investments used to finance net GIC withdrawals. The decrease was
partially offset by increased sales of investments. The proceeds from these
increased sales were used to finance the cession of the disability income line
of business, $140.0 million of the aforementioned purchase price of the merger,
and the acceleration of claims payments in the Regional Property and Casualty
segment. In 1996, purchases of fixed maturities were unusually high due to the
investment of the remaining net proceeds of the Company's initial public
offerings of stock and debt. The increase from 1995 to 1996 was primarily
attributable to increased sales of investments used to finance net withdrawals
from GICs partially offset by additional purchases of fixed maturities and other
long-term investments financed through an increase in investable cash generated
by operations.

  Net cash provided by financing activities was $90.3 million in 1997. Net cash
used for financing activities was $685.1 million, and $235.7 million in 1996 and
1995, respectively. In 1997, the primary source of cash provided by financing
activities was the Company's receipt of proceeds of $296.3 million from the
issuance of Capital Securities. In addition, the Company made cash payments on
withdrawals from GICs that exceeded cash received from deposits on these
contracts by $189.6 million, $636.3 million and $624.1 million in 1997, 1996 and
1995, respectively. In 1997, the Company received approximately $225.0 million
of new deposits on floating rate GICs. In 1995, the cash used for financing
activities was positively affected by the Company's receipt of proceeds of
$248.0 million and $197.2 million from its initial public offerings of stock and
debt, respectively.

  In June 1997, the Company entered into a credit agreement providing for a
$225.0 million revolving line of credit which expired on December 15, 1997.
Borrowings under that line of credit were unsecured and incurred interest at a
rate per annum equal to, at the Company's option, a designated base rate or the
eurodollar rate plus applicable margin. The Company borrowed and repaid
approximately $140.0 million during the year and paid approximately $2.8 million
in interest.

     On February 3, 1997, AFC Capital Trust (the "Trust"), a wholly-owned
subsidiary business trust of AFC, issued $300.0 million Series A Capital
Securities, which pay cumulative dividends at a rate of 8.207% semiannually
commencing August 15, 1997. The Trust exists for the sole purpose of issuing the
Capital Securities and investing the proceeds thereof in an equivalent amount of
8.207% Junior Subordinated Deferrable Interest Debentures due 2027 of AFC (the
"Subordinated Debentures"). Through certain guarantees, the Subordinated
Debentures and the terms of related agreements, AFC has irrevocably and
unconditionally guaranteed the obligations of the Trust under the Capital
Securities. Net proceeds from the offering of approximately $296.3 million
funded a portion of the July 16, 1997 acquisition of the 24.2 million publicly
held shares of Allmerica P&C. On August 7, 1997, AFC and the Trust exchanged the
Series A Capital Securities for a like amount of Series B Capital Securities and
related guarantees which are registered under the Securities Act of 1933 as
required under the terms of the initial transaction. The Company pays
approximately $24.6 million per year in interest payments on the Capital
Securities, which are reflected in minority interest on an after-tax basis.

  On October 16, 1995, FAFLIC converted from a policyholder owned to stockholder
owned insurance company and AFC became the holding company for FAFLIC. AFC also
raised net proceeds of $248.0 million from the sale of Common Stock and issued
$200.0 million principal amount 7-5/8% Senior Debentures due 2025 with net
proceeds to the Company of $197.2 million. The Company pays approximately $15.3
million per year in interest payments on the Senior Debentures.

  AFC has sufficient funds at the holding company or available through dividends
from FAFLIC and Allmerica P&C to meet its obligations to pay interest on the
Senior Debentures, Subordinated Debentures and dividends, when and if declared
by the Board of Directors, on the common stock(see Note 14 of the Consolidated
Financial Statements). Whether the Company will pay dividends in the future
depends upon the costs of administering a dividend program as compared to the
benefits conferred, and upon the earnings and financial condition of AFC.

  Based on current trends, the Company expects to continue to generate
sufficient positive operating cash to meet all short-term and long-term cash
requirements. The Company maintains a high degree of liquidity within the
investment portfolio in fixed maturity investments, common stock and short-term
investments. FAFLIC and Allmerica P&C have $100.0 million and $40.0 million
respectively, under various committed short-term lines of credit. At December
31, 1997, no amounts were outstanding and $100.0 million and $7.4 million were
available for borrowing by FAFLIC and Allmerica P&C, respectively. FAFLIC had no
commercial paper borrowings outstanding and Allmerica P&C had $32.9 million of
commercial paper borrowings outstanding at December 31, 1997.


                                                                              43
<PAGE>
 
Recent Developments

On October 23, 1997, Standard & Poor's upgraded its claims-paying ability rating
for FAFLIC and AFLIAC to AA- (Excellent) from A+ (Good).

  In July 1997, a lawsuit was instituted in Louisiana against AFC and certain of
its subsidiaries by individual plaintiffs alleging fraud, unfair or deceptive
acts, breach of contract, misrepresentation and related claims in the sale of
life insurance policies. In October 1997, plaintiffs voluntarily dismissed the
Louisiana suit and refiled the action in Federal District Court in Worcester,
Massachusetts. The plaintiffs seek to be certified as a class. The case is in
early stages of discovery and the Company is evaluating the claims. Although the
Company believes it has meritorious defenses to plaintiffs' claims, there can be
no assurance that the claims will be resolved on a basis which is satisfactory
to the Company.

  The merger of Allmerica P&C and a wholly-owned subsidiary of the Company was
consummated on July 16, 1997. Through the merger, the Company acquired all of
the outstanding common stock of Allmerica P&C that it did not already own in
exchange for cash of $425.6 million and approximately 9.7 million shares of AFC
stock.

  The merger has been accounted for as a purchase. Total consideration of
approximately $798.1 million has been allocated to the minority interest in the
assets and liabilities based on estimates of their fair values. The minority
interest acquired totaled $703.5 million. A total of $90.6 million, representing
the excess of the purchase price over the fair values of the net assets
acquired, net of deferred taxes, has been allocated to goodwill and is being
amortized over a 40-year period.

  On April 14, 1997, the Company entered into an agreement in principle to cede
substantially all of the Company's individual disability income line of business
under a 100% coinsurance agreement to Metropolitan Life Insurance Company. The
coinsurance agreement became effective October 1, 1997. The transaction has
resulted in the recognition of a $53.9 million pre-tax loss in the first quarter
of 1997.

Year 2000

The Year 2000 issue is the result of computer programs being written using two
digits rather than four to define the applicable year. Any of the Company's
computer programs that have date-sensitive software may recognize a date using
"00" as the year 1900 rather than the year 2000. This could result in a system
failure or miscalculations causing disruptions of operations, including, among
other things, a temporary inability to process transactions, send invoices or
engage in similar normal business activities.

     Based on a recent assessment, the Company determined that it will be
required to modify or replace significant portions of its software so that its
computer systems will properly utilize dates beyond December 31, 1999. The
Company presently believes that with modifications to existing software and
conversions to new software, the Year 2000 issue will be resolved. However, if
such modifications and conversions are not made, or are not completed timely,
the Year 2000 issue could have a material impact on the operations of the
Company.

  The Company has initiated formal communications with all of its significant
suppliers and large customers to determine the extent to which the Company is
vulnerable to those third parties' failure to remediate their own Year 2000
issue. The Company's total Year 2000 project cost and estimates to complete the
project include the estimated costs and time associated with the impact of a
third party's Year 2000 issue, and are based on presently available information.
However, there can be no guarantee that the systems of other companies on which
the Company's systems rely will be timely converted, or that a failure to
convert by another company, or a conversion that is incompatible with the
Company's systems, would not have material adverse effect on the Company. The
Company does not believe that it has material exposure to contingencies related
to the Year 2000 issue for the products it has sold. Although the Company does
not believe that there is a material contingency associated with the Year 2000
project, there can be no assurance that exposure for material contingencies will
not arise.

  The Company will utilize both internal and external resources to reprogram, or
replace, and test the software for Year 2000 modifications. The Company plans to
complete the mission critical elements of the Year 2000 project by December 31,
1998. The cost of the Year 2000 project will be expensed as incurred over the
next two years and is being funded through a reallocation of resources from
discretionary projects. Therefore, the Year 2000 project is not expected to
result in significant incremental technology costs, or to have a material effect
on the results of operations. Through December 31, 1997, the Company has
incurred and expensed approximately $20 million related to the assessment of,
and preliminary efforts in connection with, the project and the development of a
remediation plan. The total remaining cost of the project is estimated at
between $50-$70 million.

  The costs of the project and the date on which the Company plans to complete
the Year 2000 modifications are

44
<PAGE>
 
based on management's best estimates, which were derived utilizing numerous
assumptions of future events including the continued availability of certain
resources, third party modification plans and other factors. However, there can
be no guarantee that these estimates will be achieved and actual results could
differ materially from those plans. Specific factors that might cause such
material differences include, but are not limited to, the availability and cost
of personnel trained in this area, the ability to locate and correct all
relevant computer codes and similar uncertainties.

Forward-Looking Statements

The Company wishes to caution readers that the following important factors,
among others, in some cases have affected and in the future could affect, the
Company's actual results and could cause the Company's actual results for 1997
and beyond to differ materially from those expressed in any forward-looking
statements made by, or on behalf of, the Company. When used in the MD&A
discussion, the words "believes," "anticipated," "expects" and similar
expressions are intended to identify forward looking statements. See "Important
Factors Regarding Forward-Looking Statements" incorporated herein by reference
and filed as Exhibit 99-2 to the Company's Annual Report on Form 10-K for the
period ended December 31, 1997.

     Factors that may cause actual results to differ materially from those
contemplated or projected, forecast, estimated or budgeted in such forward
looking statements include among others, the following possibilities: (i)
adverse catastrophe experience and severe weather; (ii) adverse loss development
for events the Company insured in prior years or adverse trends in mortality and
morbidity; (iii) heightened competition, including the intensification of price
competition, the entry of new competitors, and the introduction of new products
by new and existing competitors; (iv) adverse state and federal legislation or
regulation, including decreases in rates, limitations on premium levels,
increases in minimum capital and reserve requirements, benefit mandates,
limitations on the ability to manage care and utilization, and tax treatment of
insurance and annuity products; (v) changes in interest rates causing a
reduction of investment income or in the market value of interest rate sensitive
investments; (vi) failure to obtain new customers, retain existing customers or
reductions in policies in force by existing customers; (vii) higher service,
administrative, or general expense due to the need for additional advertising,
marketing, administrative or management information systems expenditures; (viii)
loss or retirement of key executives; (ix) increases in medical costs, including
increases in utilization, costs of medical services, pharmaceuticals, durable
medical equipment and other covered items; (x) termination of provider contracts
or renegotiation at less cost-effective rates or terms of payment; (xi) changes
in the Company's liquidity due to changes in asset and liability matching; (xii)
restrictions on insurance underwriting, based on genetic testing and other
criteria; (xiii) adverse changes in the ratings obtained from independent rating
agencies, such as Moody's, Standard & Poor's, A.M. Best, and Duff & Phelps;
(xiv) lower appreciation on and decline in value of managed investments,
resulting in reduced variable products, assets and related fees; (xv) possible
claims relating to sales practices for insurance products; and (xvi) uncertainty
related to the Year 2000 issue.

                                                                              45
<PAGE>
 
Report of Independent Accountants


To the Board of Directors and Shareholders of
Allmerica Financial Corporation

In our opinion, the accompanying consolidated balance sheets and the related
consolidated statements of income, of shareholders' equity, and of cash flows
present fairly, in all material respects, the financial position of Allmerica
Financial Corporation and its subsidiaries at December 31, 1997 and 1996, and
the results of their operations and their cash flows for each of the three years
in the period ended December 31, 1997, in conformity with generally accepted
accounting principles. These financial statements are the responsibility of the
Company's management; our responsibility is to express an opinion on these
financial statements based on our audits. We conducted our audits of these
statements in accordance with generally accepted auditing standards which
require that we plan and perform the audit to obtain reasonable assurance about
whether the financial statements are free of material misstatement. An audit
includes examining, on a test basis, evidence supporting the amounts and
disclosures in the financial statements, assessing the accounting principles
used and significant estimates made by management, and evaluating the overall
financial statement presentation. We believe that our audits provide a
reasonable basis for the opinion expressed above.


/s/ Price Waterhouse LLP

Boston, Massachusetts
February 3, 1998




Management Report on Responsibility
for Financial Reporting

The management of Allmerica Financial Corporation has the responsibility for
preparing the accompanying consolidated financial statements and for their
integrity and objectivity. The statements were prepared in conformity with
generally accepted accounting principles and include amounts based on
management's informed estimates and judgments. We believe that these statements
present fairly the Company's financial position and results of operations and
that the other information contained in the annual report is accurate and
consistent with the financial statements.

  Allmerica Financial Corporation's Board of Directors annually appoints
independent accountants to perform an audit of its consolidated financial
statements. The financial statements have been audited by Price Waterhouse LLP,
independent accountants, in accordance with generally accepted auditing
standards. Their audit included consideration of the Company's system of
internal control in order to determine the audit procedures required to express
their opinion on the consolidated financial statements.

  Management of Allmerica Financial Corporation has established and maintains a
system of internal control that provides reasonable assurance that assets are
safeguarded and that transactions are properly authorized and recorded. The
system of internal control provides for appropriate division of responsibility
and is documented by written policies and procedures that are communicated to
employees with significant roles in the financial reporting process and updated
as necessary. Management continually monitors the system of internal control for
compliance. Allmerica Financial Corporation and its subsidiaries maintain a
strong internal audit program that independently assesses the effectiveness of
the internal controls and recommends possible improvements thereto. Management
recognizes the inherent limitations in all internal control systems and believes
that our system of internal control provides an appropriate balance between the
costs and benefits desired. Management believes that the Company's system of
internal control provides reasonable assurance that errors or irregularities
that would be material to the financial statements are prevented or detected in
the normal course of business.

  The Audit Committee of the Board of Directors, composed solely of outside
directors, oversees management's discharge of its financial reporting
responsibilities. The committee meets periodically with management, our internal
auditors and our independent accountants, Price Waterhouse LLP. Both our
internal auditors and Price Waterhouse LLP have direct access to the Audit
Committee.

  Management recognizes its responsibility for fostering a strong ethical
climate. This responsibility is reflected in the Company's policies which
address, among other things, potential conflicts of interest; compliance with
all domestic and foreign laws including those relating to financial disclosure
and the confidentiality of proprietary information. Allmerica Financial
Corporation maintains a systematic program to assess compliance with these
policies.


/s/ John F. O'Brien                  /s/ Edward J. Parry, III 

John F. O'Brien                       Edward J. Parry, III 
President and Chief                   Vice President,
Executive Officer                     Chief Financial Officer and
                                      Principal Accounting Officer


46
<PAGE>
 
Consolidated Statements of Income

<TABLE> 
<CAPTION> 

For the Years Ended December 31
(In millions, except per share data)                                                    1997        1996        1995
====================================================================================================================
Revenues
 .................................................................................................................... 
<S>                                                                               <C>         <C>         <C> 
  Premiums                                                                        $  2,311.1  $  2,236.3  $  2,222.8
  Universal life and investment product policy fees                                    237.3       197.2       172.4
  Net investment income                                                                653.4       672.6       710.5
  Net realized investment gains                                                         76.2        65.9        19.1
  Realized gain on sale of mutual fund processing business                                --          --        20.7
  Other income                                                                         117.6       105.6       109.3
 .................................................................................................................... 
      Total revenues                                                                 3,395.6     3,277.6     3,254.8
 .................................................................................................................... 

Benefits, Losses and Expenses
 .................................................................................................................... 
  Policy benefits, claims, losses and loss adjustment expenses                       2,004.7     1,957.0     2,010.3
  Policy acquisition expenses                                                          425.1       470.1       470.9
  Loss from cession of disability income business                                       53.9          --          --
  Other operating expenses                                                             546.4       518.8       471.8
 .................................................................................................................... 
      Total benefits, losses and expenses                                            3,030.1     2,945.9     2,953.0
 .................................................................................................................... 
Income before federal income taxes                                                     365.5       331.7       301.8
 .................................................................................................................... 
Federal income tax expense (benefit)
 .................................................................................................................... 
  Current                                                                               79.7        90.9       119.7
  Deferred                                                                              13.9       (15.7)      (37.0)
 .................................................................................................................... 
      Total federal income tax expense                                                  93.6        75.2        82.7
 .................................................................................................................... 
Income before minority interest and extraordinary item                                 271.9       256.5       219.1
Minority interest:
  Distributions on mandatorily redeemable preferred stock of a subsidiary trust
    holding solely junior subordinated debentures of the Company                       (14.5)         --          --
  Equity in earnings                                                                   (48.2)      (74.6)      (73.1)
 .................................................................................................................... 
Total minority interest                                                                (62.7)      (74.6)      (73.1)
 .................................................................................................................... 
Income before extraordinary item                                                       209.2       181.9       146.0
Extraordinary item - demutualization expenses                                             --          --       (12.1)
 .................................................................................................................... 
Net income                                                                        $    209.2  $    181.9  $    133.9
====================================================================================================================

<CAPTION> 
                                                                               For the Period      Year Ended   
                                                                                    October 1    December 31,
                                                  Year Ended      Year Ended          through            1995
                                                December 31,    December 31,     December 31,      Pro Forma*
                                                        1997            1996             1995     (Unaudited)
=============================================================================================================
<S>                                             <C>               <C>               <C>             <C> 
Net income after demutualization                $      209.2      $    181.9        $    40.7       $   130.6
- -------------------------------------------------------------------------------------------------------------
Earnings per common share:                                                                    
- --------------------------                                                                                              
Basic:                                                                                        
- ------                                                                                              
  Net income after demutualization per share    $       3.83      $     3.63        $    0.82       $    2.61
  Weighted average shares outstanding                   54.7            50.1             49.4            50.1
                                                                                              
Diluted:                                                                                      
- --------                                                                                              
  Net income after demutualization per share    $       3.82      $     3.63        $    0.82       $    2.61
  Weighted average shares outstanding                   54.8            50.1             49.4            50.1
- -------------------------------------------------------------------------------------------------------------
</TABLE> 
* The pro forma information gives effect to the transactions referred to in Note
  1N.

The accompanying notes are an integral part of these consolidated financial
statements.

                                                                              47
<PAGE>
 
Consolidated Balance Sheets



<TABLE>
<CAPTION>
December 31
(In millions, except per share data)                                                        1997        1996
============================================================================================================
<S>                                                                                  <C>         <C>        
Assets
 ............................................................................................................
  Investments:
    Fixed maturities-at fair value (amortized cost of $7,052.9 and $7,305.5)         $   7,313.7 $   7,487.8
    Equity securities-at fair value (cost of $341.1 and $328.2)                            479.0       473.6
    Mortgage loans                                                                         567.5       650.1
    Real estate                                                                             50.3       120.7
    Policy loans                                                                           141.9       132.4
    Other long-term investments                                                            148.3       128.8
 ............................................................................................................
      Total investments                                                                  8,700.7     8,993.4
 ............................................................................................................
  Cash and cash equivalents                                                                215.1       178.5
  Accrued investment income                                                                142.3       149.0
  Deferred policy acquisition costs                                                        965.5       822.7
  Reinsurance receivable on unpaid losses, benefits and unearned premiums                1,040.3       875.6
  Deferred federal income taxes                                                               --        66.8
  Premiums, accounts and notes receivable                                                  554.4       533.0
  Other assets                                                                             368.6       307.5
  Closed Block assets                                                                      806.7       810.8
  Separate account assets                                                                9,755.4     6,233.0
 ............................................................................................................
      Total assets                                                                   $  22,549.0 $  18,970.3
============================================================================================================

Liabilities
 ............................................................................................................
  Policy liabilities and accruals:
    Future policy benefits                                                           $   2,598.6 $   2,613.7
    Outstanding claims, losses and loss adjustment expenses                              2,825.1     2,944.1
    Unearned premiums                                                                      846.8       822.5
    Contractholder deposit funds and other policy liabilities                            1,852.7     2,060.4
 ............................................................................................................
      Total policy liabilities and accruals                                              8,123.2     8,440.7
 ............................................................................................................
  Expenses and taxes payable                                                               670.7       622.3
  Reinsurance premiums payable                                                              37.7        31.4
  Short-term debt                                                                           33.0        38.4
  Deferred federal income taxes                                                             12.9          --
  Long-term debt                                                                           202.1       202.2
  Closed Block liabilities                                                                 885.5       899.4
  Separate account liabilities                                                           9,749.7     6,227.2
 ............................................................................................................
      Total liabilities                                                                 19,714.8    16,461.6
 ............................................................................................................
  Mandatorily redeemable preferred securities of a subsidiary trust holding solely
    junior subordinated debentures of the Company                                          300.0          --
  Common stock                                                                             152.9       784.0
 ............................................................................................................
  Minority interest                                                                        452.9       784.0
 ............................................................................................................
  Commitments and contingencies (Notes 15 and 20)

Shareholders' Equity
 ............................................................................................................
  Preferred stock, $0.01 par value, 20.0 million shares authorized, none issued               --          --
  Common stock, $0.01 par value, 300.0 million shares authorized, 60.0 million
    and 50.1 million shares issued and outstanding, respectively                             0.6         0.5
  Additional paid-in capital                                                             1,755.0     1,382.5
  Unrealized appreciation on investments, net                                              217.9       131.6
  Retained earnings                                                                        407.8       210.1
 ............................................................................................................
  Total shareholders' equity                                                             2,381.3     1,724.7
 ............................................................................................................
  Total liabilities and shareholders' equity                                         $  22,549.0 $  18,970.3
============================================================================================================
</TABLE>

The accompanying notes are an integral part of these consolidated financial
statements.


48
<PAGE>
 
Consolidated Statements of Shareholders' Equity



<TABLE>
<CAPTION> 
For the Years Ended December 31
(In millions)                                                                           1997        1996        1995
====================================================================================================================
<S>                                                                               <C>         <C>         <C>    
Preferred Stock                                                                   $       --  $       --  $       --
 ....................................................................................................................
Common Stock                                                                    
 ....................................................................................................................
  Balance at beginning of year                                                           0.5         0.5          --
  Issuance of common stock                                                               0.1          --          --
  Demutualization transaction                                                             --          --         0.4
  Initial public offering                                                                 --          --         0.1
 ....................................................................................................................
  Balance at end of year                                                                 0.6         0.5         0.5
 ....................................................................................................................

Additional Paid-In Capital                                                      
 ....................................................................................................................
  Balance at beginning of year                                                       1,382.5     1,382.5          --
  Issuance of common stock related to the merger with Allmerica P&C                    372.5          --          --
  Issuance of common stock                                                               3.7          --          --
  Issuance costs of mandatorily redeemable preferred securities of a subsidiary                                   
    trust holding solely junior subordinated debentures of the Company                  (3.7)         --          --
  Demutualization transaction                                                             --          --     1,134.6
  Initial public offering                                                                 --          --       247.9
 ....................................................................................................................
  Balance at end of year                                                             1,755.0     1,382.5     1,382.5
 ....................................................................................................................

Unrealized Appreciation on Investments, Net
 ....................................................................................................................
  Balance at beginning of year                                                         131.6       153.0       (79.0)
 ....................................................................................................................
  Effect of transfer of securities from held-to-maturity to available-for-sale:   
    Net appreciation on available-for-sale debt securities                                --          --        22.4
    Provision for deferred federal income taxes and minority interest                     --          --        (9.6)
 ....................................................................................................................
                                                                                          --          --        12.8
 ....................................................................................................................
  Appreciation (depreciation) during the period:
    Net appreciation (depreciation) on available-for-sale securities                   171.3       (35.1)      466.0
    (Provision) Benefit for deferred federal income taxes                              (59.9)       12.3      (163.1)
    Minority interest                                                                  (25.1)        1.4       (83.7)
 ....................................................................................................................
                                                                                        86.3       (21.4)      219.2
 ....................................................................................................................

  Balance at end of year                                                               217.9       131.6       153.0
 ....................................................................................................................

Retained Earnings
 ....................................................................................................................
  Balance at beginning of year                                                         210.1        38.2     1,071.4
  Net income prior to demutualization                                                     --          --        93.2
 ....................................................................................................................
                                                                                       210.1        38.2     1,164.6
  Demutualization transaction                                                             --          --    (1,164.6)
  Net income subsequent to demutualization                                             209.2       181.9        40.7
  Dividends to shareholders                                                            (11.5)      (10.0)       (2.5)
 ....................................................................................................................
  Balance at end of year                                                               407.8       210.1        38.2
 ....................................................................................................................
  Total shareholders' equity                                                      $  2,381.3  $  1,724.7  $  1,574.2
====================================================================================================================
</TABLE>


The accompanying notes are an integral part of these consolidated financial
statements.


                                                                              49
<PAGE>
 
Consolidated Statements of Cash Flows


<TABLE> 
<CAPTION> 
For the Years Ended December 31
(In millions)                                                                              1997         1996          1995
===============================================================================================================================
<S>                                                                                    <C>          <C>            <C> 
Cash Flows From Operating Activities
 ...............................................................................................................................
  Net income                                                                           $    209.2   $    181.9     $    133.9
  Adjustments to reconcile net income to net cash provided by operating activities:
    Minority interest                                                                        48.2         74.6           73.1
    Net realized gains                                                                      (77.5)       (65.2)         (39.8)
    Net amortization and depreciation                                                        31.6         44.7           57.7
    Loss from cession of disability income business                                          53.9           --             --
    Deferred federal income taxes                                                            13.9        (15.7)         (37.0)
    Payment related to cession of disability income business                               (207.0)          --             --
    Change in deferred acquisition costs                                                   (189.7)       (73.9)         (38.4)
    Change in premiums and notes receivable, net of reinsurance payable                     (15.1)       (16.7)         (42.0)
    Change in accrued investment income                                                       7.0         16.5            6.8
    Change in policy liabilities and accruals, net                                         (134.7)      (184.3)         116.2
    Change in reinsurance receivable                                                         27.1        123.7          (75.6)
    Change in expenses and taxes payable                                                     52.5         27.1            7.7
    Separate account activity, net                                                             --          5.2           (0.1)
    Other, net                                                                                7.4         38.1          (31.3)
 ...............................................................................................................................
    Net cash (used in) provided by operating activities                                    (173.2)       156.0          131.2
 ...............................................................................................................................
Cash Flows From Investing Activities
 ...............................................................................................................................
  Proceeds from disposals and maturities of available-for-sale fixed maturities           3,046.0      4,018.5        2,738.4
  Proceeds from disposals of held-to-maturity fixed maturities                                 --           --          271.3
  Proceeds from disposals of equity securities                                              162.7        228.7          120.0
  Proceeds from disposals of other investments                                              116.3         99.3           40.5
  Proceeds from mortgages matured or collected                                              204.7        176.9          230.3
  Purchase of available-for-sale fixed maturities                                        (2,727.6)    (3,830.7)      (3,273.3)
  Purchase of equity securities                                                             (67.0)       (91.6)        (254.0)
  Purchase of other investments                                                            (175.0)      (168.0)         (24.8)
  Proceeds from sale of mutual fund processing business                                        --           --           32.9
  Capital expenditures                                                                      (15.3)       (12.8)         (14.1)
  Purchase of minority interest in Allmerica P&C                                           (425.6)          --             --
  Other investing activities, net                                                             1.3          4.3            4.7
 ...............................................................................................................................
    Net cash provided by (used in) investing activities                                     120.5        424.6         (128.1)
 ...............................................................................................................................
Cash Flows From Financing Activities
 ...............................................................................................................................
  Deposits and interest credited to contractholder deposit funds                            457.6        268.7          445.8
  Withdrawals from contractholder deposit funds                                            (647.2)      (905.0)      (1,069.9)
  Change in short-term debt                                                                  (5.4)         7.2           (1.6)
  Change in long-term debt                                                                   (0.1)        (0.1)           0.2
  Proceeds from the issuance of mandatorily redeemable preferred securities of a
    subsidiary trust holding solely junior subordinated debentures of the
    Company                                                                                 296.3           --             --
  Dividends paid to shareholders                                                            (13.7)       (13.9)          (6.6)
  Net proceeds from issuance of common stock                                                  2.8           --          248.0
  Payments for policyholders' membership interests                                             --           --          (27.9)
  Net proceeds from issuance of long-term debt                                                 --           --          197.2
  Subsidiary treasury stock purchased, at cost                                                 --        (42.0)         (20.9)
 ...............................................................................................................................
    Net cash provided by (used in) financing activities                                      90.3       (685.1)        (235.7)
 ...............................................................................................................................
Net change in cash and cash equivalents                                                      37.6       (104.5)        (232.6)
Net change in cash held in the Closed Block                                                  (1.0)        (6.5)         (17.6)
Cash and cash equivalents, beginning of year                                                178.5        289.5          539.7
 ...............................................................................................................................
Cash and cash equivalents, end of year                                                 $    215.1   $    178.5     $    289.5
===============================================================================================================================
Supplemental Cash Flow Information
 ...............................................................................................................................
  Interest paid                                                                        $     20.1   $     33.8     $      4.1
  Income taxes paid                                                                    $     66.3   $     68.1     $     90.6
</TABLE> 

The accompanying notes are an integral part of these consolidated financial
statements.

50
<PAGE>
 
Notes To Consolidated Financial Statements


1. Summary of Significant Accounting Policies
 ................................................................................

A. Basis of Presentation and Principles of Consolidation 

First Allmerica Financial Life Insurance Company ("FAFLIC") was organized as a
mutual life insurance company until October 16, 1995. FAFLIC converted to a
stock life insurance company pursuant to a plan of reorganization effective
October 16, 1995 and became a wholly owned subsidiary of Allmerica Financial
Corporation ("AFC" or the "Company"). The consolidated financial statements have
been prepared as if FAFLIC were organized as a stock life insurance company for
all periods presented. Thus, generally accepted accounting principles for stock
life insurance companies have been applied retroactively for all periods
presented.

     The consolidated financial statements of AFC include the accounts of
FAFLIC, its wholly owned life insurance subsidiary, Allmerica Financial Life
Insurance and Annuity Company ("AFLIAC"), non-insurance subsidiaries
(principally brokerage and investment advisory subsidiaries), and Allmerica
Property and Casualty Companies, Inc. ("Allmerica P&C", a wholly-owned
non-insurance holding company). The Closed Block assets and liabilities at
December 31, 1997 and 1996 and its results of operations subsequent to
demutualization are presented in the consolidated financial statements as single
line items. Prior to demutualization such amounts are presented line by line in
the consolidated financial statements (see Note 7). Unless specifically stated,
all disclosures contained herein supporting the consolidated financial
statements at December 31, 1997 and 1996 and the years then ended exclude the
Closed Block related amounts. All significant intercompany accounts and
transactions have been eliminated.

     Allmerica P&C and a wholly-owned subsidiary of the Company merged on July
16, 1997. Through the merger, the Company acquired all of the outstanding common
stock of Allmerica P&C that it did not already own in exchange for cash and
stock (see Note 2). The merger has been accounted for as a purchase. Total
consideration of approximately $798.1 million has been allocated to the minority
interest in the assets and liabilities based on estimates of their fair values.
The minority interest acquired totaled $703.5 million. A total of $90.6 million,
representing the excess of the purchase price over the fair values of the net
assets acquired, net of deferred taxes, has been allocated to goodwill and is
being amortized over a 40-year period.

     The financial statements reflect minority interest in Allmerica P&C and its
subsidiary, The Hanover Insurance Company ("Hanover") of approximately 40.5%
prior to the merger on July 16, 1997, and minority interest in Citizens
Corporation (an 82.5%-owned non-insurance subsidiary of Hanover) and its
wholly-owned subsidiary, Citizens Insurance Company of America ("Citizens")
through the end of the year. Minority interest also includes distributions on
mandatorily redeemable preferred stock of a subsidiary trust holding solely
junior subordinated debentures of the Company.

     The preparation of financial statements in conformity with generally
accepted accounting principles requires the Company to make estimates and
assumptions that affect the reported amounts of assets and liabilities and
disclosure of contingent assets and liabilities at the date of the financial
statements and the reported amount of revenues and expenses during the reporting
period. Actual results could differ from those estimates.

B. Closed Block

As of October 16, 1995, FAFLIC established and began operating a closed block
(the "Closed Block") for the benefit of the participating policies included
therein, consisting of certain individual life insurance participating policies,
individual deferred annuity contracts and supplementary contracts not involving
life contingencies which were in force on October 16, 1995; such policies
constitute the "Closed Block Business". The purpose of the Closed Block is to
protect the policy dividend expectations of such FAFLIC dividend paying policies
and contracts after the demutualization. Unless the Commissioner consents to an
earlier termination, the Closed Block will continue to be in effect until the
date none of the Closed Block policies are in force. On October 16, 1995, FAFLIC
allocated to the Closed Block assets in an amount that is expected to produce
cash flows which, together with future revenues from the Closed Block Business,
are reasonably sufficient to support the Closed Block Business, including
provision for payment of policy benefits, certain future expenses and taxes and
for continuation of policyholder dividend scales payable in 1994 so long as the
experience underlying such dividend scales continues. The Company expects that
the factors underlying such experience will fluctuate in the future and
policyholder dividend scales for Closed Block Business will be set accordingly.

     Although the assets and income allocated to the Closed Block inure solely
to the benefit of the holders of policies included in the Closed Block, the
excess of Closed Block liabilities over Closed Block assets at October 16, 1995
measured on a GAAP basis represent the expected future post-tax income from the
Closed Block which may be recognized in income over the period the policies and
contracts in the Closed Block remain in force.

     If the actual income from the Closed Block in any given period equals or
exceeds the expected income for such period as determined at October 16, 1995,
the expected income would be recognized in income for that period. Further, any
excess of the actual income over the expected income would also be recognized in
income to the extent that the aggregate expected income for all prior periods
exceeded the aggregate actual income. Any remaining excess of actual income over
expected income would be accrued as a liability for policyholder dividends in
the Closed Block to be paid to the Closed Block policyholders. This accrual for
future dividends effectively limits the actual Closed Block income recognized in
income to the Closed Block income expected to emerge from operation of the
Closed Block as determined as of October 16, 1995.

                                                                              51
<PAGE>
 
     If, over the period the policies and contracts in the Closed Block remain
in force, the actual income from the Closed Block is less than the expected
income from the Closed Block, only such actual income (which could reflect a
loss) would be recognized in income. If the actual income from the Closed Block
in any given period is less than the expected income for that period and changes
in dividend scales are inadequate to offset the negative performance in relation
to the expected performance, the income inuring to shareholders of the Company
will be reduced. If a policyholder dividend liability had been previously
established in the Closed Block because the actual income to the relevant date
had exceeded the expected income to such date, such liability would be reduced
by this reduction in income (but not below zero) in any periods in which the
actual income for that period is less than the expected income for such period.

C. Valuation of Investments

In accordance with the provisions of Statement of Financial Accounting Standards
No. 115 ("Statement No. 115"), "Accounting for Certain Investments in Debt and
Equity Securities", the Company is required to classify its investments into one
of three categories: held-to-maturity, available-for-sale or trading. The
Company determines the appropriate classification of debt securities at the time
of purchase and re-evaluates such designation as of each balance sheet date.

     In November 1995, the Financial Accounting Standards Board ("FASB") issued
a Special Report, A Guide to Implementation of Statement 115 on Accounting for
Certain Investments in Debt and Equity Securities, which permitted companies to
reclassify securities, where appropriate, based on the new guidance. As a
result, the Company transferred securities with amortized cost and fair value of
$696.4 million and $725.6 million, respectively, from the held-to-maturity
category to the available-for-sale category, which resulted in a net increase in
shareholders' equity of $12.8 million.

     Marketable equity securities and debt securities are classified as
available-for-sale. Available-for-sale securities are carried at fair value,
with the unrealized gains and losses, net of tax, reported in a separate
component of shareholders' equity. The amortized cost of debt securities is
adjusted for amortization of premiums and accretion of discounts to maturity.
Such amortization is included in investment income.

     Mortgage loans on real estate are stated at unpaid principal balances, net
of unamortized discounts and reserves. Reserves on mortgage loans are based on
losses expected by the Company to be realized on transfers of mortgage loans to
real estate (upon foreclosure), on the disposition or settlement of mortgage
loans and on mortgage loans which the Company believes may not be collectible in
full. In establishing reserves, the Company considers, among other things, the
estimated fair value of the underlying collateral.

     Fixed maturities and mortgage loans that are delinquent are placed on
non-accrual status, and thereafter interest income is recognized only when cash
payments are received.

     Policy loans are carried principally at unpaid principal balances.

     During 1997, the Company adopted a plan to dispose of all real estate
assets by the end of 1998. As a result of this decision, real estate held by the
Company and real estate joint ventures were written down to the estimated fair
value less costs to sell. Depreciation is not recorded on these assets while
they are held for disposal.

     Realized investment gains and losses, other than those related to separate
accounts for which the Company does not bear the investment risk, are reported
as a component of revenues based upon specific identification of the investment
assets sold. When an other than temporary impairment of the value of a specific
investment or a group of investments is determined, a realized investment loss
is recorded. Changes in the valuation allowance for mortgage loans are included
in realized investment gains or losses.

D. Financial Instruments

In the normal course of business, the Company enters into transactions involving
various types of financial instruments, including debt, investments such as
fixed maturities, mortgage loans and equity securities, investment and loan
commitments, swap contracts and interest rate futures contracts. These
instruments involve credit risk and also may be subject to risk of loss due to
interest rate fluctuation. The Company evaluates and monitors each financial
instrument individually and, when appropriate, obtains collateral or other
security to minimize losses.

     Derivative financial instruments are accounted for under three different
methods: fair value accounting, deferral accounting and accrual accounting.
Interest rate swap contracts used to hedge interest rate risk are accounted for
using a combination of the fair value method and accrual method, with changes in
fair value reported in unrealized gains and losses in equity consistent with the
underlying hedged security, and the net payment or receipt on the swaps reported
in net investment income. Foreign currency swap contracts used to hedge foreign
currency exchange risk are accounted for using a combination of the fair value
method and accrual method, with changes in fair value reported in unrealized
gains and losses in equity consistent with the underlying hedged security, and
the net payment or receipt on the swaps reported in net investment income.
Futures contracts used to hedge interest rate risk are accounted for using the
deferral method, with gains and losses deferred in unrealized gains and losses
in equity and recognized in earnings in conjunction with the earnings
recognition of the underlying hedged item. Other swap contracts entered into for
investment purposes are accounted for using the fair value method, with changes
in fair value reported in realized investment gains and losses in earnings.

52
<PAGE>
 
E. Cash and Cash Equivalents

Cash and cash equivalents includes cash on hand, amounts due from banks and
highly liquid debt instruments purchased with an original maturity of three
months or less.

F. Deferred Policy Acquisition Costs

Acquisition costs consist of commissions, underwriting costs and other costs,
which vary with, and are primarily related to, the production of revenues.
Property and casualty, group life and group health insurance business
acquisition costs are deferred and amortized over the terms of the insurance
policies. Acquisition costs related to universal life products, variable
annuities and contractholder deposit funds are deferred and amortized in
proportion to total estimated gross profits from investment yields, mortality,
surrender charges and expense margins over the expected life of the contracts.
This amortization is reviewed annually and adjusted retrospectively when the
Company revises its estimate of current or future gross profits to be realized
from this group of products, including realized and unrealized gains and losses
from investments. Acquisition costs related to fixed annuities and other life
insurance products are deferred and amortized, generally in proportion to the
ratio of annual revenue to the estimated total revenues over the contract
periods based upon the same assumptions used in estimating the liability for
future policy benefits.

     Deferred acquisition costs for each life product and property and casualty
line of business are reviewed to determine if they are recoverable from future
income, including investment income. If such costs are determined to be
unrecoverable, they are expensed at the time of determination. Although
realization of deferred policy acquisition costs is not assured, the Company
believes it is more likely than not that all of these costs will be realized.
The amount of deferred policy acquisition costs considered realizable, however,
could be reduced in the near term if the estimates of gross profits or total
revenues discussed above are reduced. The amount of amortization of deferred
policy acquisition costs could be revised in the near term if any of the
estimates discussed above are revised.

G. Property and Equipment

Property, equipment and leasehold improvements are stated at cost, less
accumulated depreciation and amortization. Depreciation is provided using the
straight-line or accelerated method over the estimated useful lives of the
related assets which generally range from 3 to 30 years. Amortization of
leasehold improvements is provided using the straight-line method over the
lesser of the term of the leases or the estimated useful life of the
improvements.

H. Separate Accounts

Separate account assets and liabilities represent segregated funds administered
and invested by the Company for the benefit of certain pension, variable annuity
and variable life insurance contractholders. Assets consist principally of
bonds, common stocks, mutual funds, and short-term obligations at market value.
The investment income, gains and losses of these accounts generally accrue to
the contractholders and, therefore, are not included in the Company's net
income. Appreciation and depreciation of the Company's interest in the separate
accounts, including undistributed net investment income, is reflected in
shareholders' equity or net investment income.

I. Policy Liabilities and Accruals

Future policy benefits are liabilities for life, health and annuity products.
Such liabilities are established in amounts adequate to meet the estimated
future obligations of policies in force. The liabilities associated with
traditional life insurance products are computed using the net level premium
method for individual life and annuity policies, and are based upon estimates as
to future investment yield, mortality and withdrawals that include provisions
for adverse deviation. Future policy benefits for individual life insurance and
annuity policies are computed using interest rates ranging from 2-1/2% to 6% for
life insurance and 2% to 9-1/2% for annuities. Estimated liabilities are
established for group life and health policies that contain experience rating
provisions. Mortality, morbidity and withdrawal assumptions for all policies are
based on the Company's own experience and industry standards. Liabilities for
universal life include deposits received from customers and investment earnings
on their fund balances, less administrative charges. Universal life fund
balances are also assessed mortality and surrender charges.

     Liabilities for outstanding claims, losses and loss adjustment expenses
("LAE") are estimates of payments to be made on property and casualty and health
insurance for reported losses and LAE and estimates of losses and LAE incurred
but not reported. These liabilities are determined using case basis evaluations
and statistical analyses and represent estimates of the ultimate cost of all
losses incurred but not paid. These estimates are continually reviewed and
adjusted as necessary; such adjustments are reflected in current operations.
Estimated amounts of salvage and subrogation on unpaid property and casualty
losses are deducted from the liability for unpaid claims.
 
     Premiums for property and casualty, group life, and accident and health
insurance are reported as earned on a pro-rata basis over the contract period.
The unexpired portion of these premiums is recorded as unearned premiums.
 
     Contractholder deposit funds and other policy liabilities include
investment-related products such as guaranteed investment contracts, deposit
administration funds and immediate participation guarantee funds and consist of
deposits received from customers and investment earnings on their fund balances.

                                                                              53
<PAGE>
 
     All policy liabilities and accruals are based on the various estimates
discussed above. Although the adequacy of these amounts cannot be assured, the
Company believes that it is more likely than not that policy liabilities and
accruals will be sufficient to meet future obligations of policies in force. The
amount of liabilities and accruals, however, could be revised in the near term
if the estimates discussed above are revised.

J. Premium and Fee Revenue and Related Expenses

Premiums for individual life and health insurance and individual and group
annuity products, excluding universal life and investment-related products, are
considered revenue when due. Property and casualty, and group life, accident and
health insurance premiums are recognized as revenue over the related contract
periods. Benefits, losses and related expenses are matched with premiums,
resulting in their recognition over the lives of the contracts. This matching is
accomplished through the provision for future benefits, estimated and unpaid
losses and amortization of deferred policy acquisition costs. Revenues for
investment-related products consist of net investment income and contract
charges assessed against the fund values. Related benefit expenses primarily
consist of net investment income credited to the fund values after deduction for
investment and risk charges. Revenues for universal life products consist of net
investment income, with mortality, administration and surrender charges assessed
against the fund values. Related benefit expenses include universal life benefit
claims in excess of fund values and net investment income credited to universal
life fund values. Certain policy charges that represent compensation for
services to be provided in future periods are deferred and amortized over the
period benefited using the same assumptions used to amortize capitalized
acquisition costs.

K. Policyholder Dividends

Prior to demutualization, certain life, health and annuity insurance policies
contained dividend payment provisions that enabled the policyholder to
participate in the earnings of the Company. The amount of policyholders'
dividends was determined annually by the Board of Directors. The aggregate
amount of policyholders' dividends was related to the actual interest,
mortality, morbidity and expense experience for the year and the Company's
judgment as to the appropriate level of statutory surplus to be retained. Upon
demutualization, certain participating individual life insurance policies and
individual annuity and supplemental contracts were transferred to the Closed
Block. The Closed Block was funded to protect the dividend expectations of such
policies and contracts. Accordingly, these policies no longer participate in the
earnings and surplus of the Open Block. Subsequent to demutualization, the
Company ceased issuance of participating policies.

L. Federal Income Taxes

AFC and its domestic subsidiaries file a consolidated United States federal
income tax return. Entities included within the consolidated group are
segregated into either a life insurance or non-life insurance company subgroup.
The consolidation of these subgroups is subject to certain statutory
restrictions on the percentage of eligible non-life tax losses that can be
applied to offset life company taxable income. Prior to the merger, Allmerica
P&C and its subsidiaries filed a separate United States federal income tax
return.

     Deferred income taxes are generally recognized when assets and liabilities
have different values for financial statement and tax reporting purposes, and
for other temporary taxable and deductible differences as defined by Statement
No. 109, "Accounting for Income Taxes". These differences result primarily from
loss and LAE reserves, policy reserves, policy acquisition expenses and
unrealized appreciation or depreciation on investments.

M. New Accounting Pronouncements

In December 1997, the American Institute of Certified Public Accountants issued
Statement of Position 97-3, "Accounting by Insurance and Other Enterprises for
Insurance-Related Assessments" ("Statement No. 97-3"). Statement No. 97-3
provides guidance on when a liability should be recognized for guaranty fund and
other assessments and on how to measure the liability. This statement allows for
the discounting of the liability if the amount and timing of the cash payments
are fixed and determinable. In addition, it provides criteria for when an asset
may be recognized for a portion or all of the assessment liability or paid
assessment that can be recovered through premium tax offsets or policy
surcharges. This statement is effective for fiscal years beginning after
December 15, 1998. The Company believes that the adoption of this statement will
not have a material effect on the results of operations or financial position.

     In June 1997, the FASB issued Statement No. 131, "Disclosures About
Segments of an Enterprise and Related Information". This statement establishes
standards for the way that public enterprises report information about operating
segments in annual financial statements and requires that selected information
about those operating segments be reported in interim financial statements. This
statement supersedes Statement No. 14, Financial Reporting for Segments of a
Business Enterprise. Statement No. 131 requires that all public enterprises
report financial and descriptive information about their reportable operating
segments. Operating segments are defined as components of an enterprise about
which separate financial information is available that is evaluated regularly by
the chief operating decision maker in deciding how to allocate resources and in
assessing performance. This statement is effective for fiscal years beginning
after December 15, 1997. The Company is currently determining the impact of the
adoption of Statement No. 131.

54
<PAGE>
 
     In June 1997, the FASB also issued Statement No. 130, "Reporting
Comprehensive Income", which established standards for the reporting and display
of comprehensive income and its components in a full set of general-purpose
financial statements. All items that are required to be recognized under
accounting standards as components of comprehensive income are to be reported in
a financial statement that is displayed with the same prominence as other
financial statements. This statement stipulates that comprehensive income
reflect the change in equity of an enterprise during a period from transactions
and other events and circumstances from non-owner sources. This statement is
effective for fiscal years beginning after December 15, 1997. The Company
anticipates that the adoption of Statement No. 130 will result primarily in
reporting the changes in unrealized gains and losses on investments in debt and
equity securities in comprehensive income.

     In February 1997, the FASB issued Statement No. 128, "Earnings Per Share",
which supersedes Accounting Principles Board Opinion No. 15, Earnings Per Share.
This standard replaces the primary and fully diluted earnings per share ("EPS")
requirements with a basic and diluted EPS computation, and requires a dual
presentation of basic and diluted EPS for those companies with complex capital
structures. All earnings per share amounts for all periods have been presented
to conform to the Statement No. 128 requirements. The adoption of the
aforementioned statement had no effect on the Company's previously reported
earnings per share.

N. Earnings Per Share

Earnings per share for the years ended December 31, 1997 and 1996 are based on a
weighted average of the number of shares outstanding during 1997 and 1996,
respectively. Earnings per share for the period October 1, 1995 (date used to
estimate financial information for the effective date of the demutualization
transaction of October 16, 1995) through December 31, 1995 is based on a
weighted average of the number of shares outstanding between October 16, 1995
and December 31, 1995.

     The Company's EPS in 1997 is based on net income of $209.2 million for both
basic and diluted earnings per share. The weighted average shares outstanding
which were utilized in the calculation of basic earnings per share were 54.7
million shares. This differs from the weighted average shares outstanding used
in the calculation of diluted earnings per share due to the 0.1 million share
effect of dilutive employee stock options. This difference causes a $0.01 per
share difference between basic and diluted EPS. There are no differences between
basic and diluted earnings per share for 1996 and 1995. 

     Options to purchase 7,742 shares of common stock at $50.00 per share were
outstanding during 1997 but were not included in the computation of diluted
earnings per share because the options' exercise price was greater than the
average market price of the common shares and, therefore, the effect would be
antidilutive.

     The unaudited pro forma earnings per share for the year ended December 31,
1995 is based on a weighted average of the number of shares that would have been
outstanding between January 1, 1995 and December 31, 1995 had the
demutualization transaction occurred as of January 1, 1995.
 
     The unaudited pro forma earnings and earnings per share information gives
effect to the demutualization transaction and the Senior Debentures transaction
as if these transactions had occurred as of January 1, 1995. The effect on
earnings is to eliminate demutualization expenses of $12.1 million, to eliminate
a differential earnings adjustment tax credit of $7.6 million and to increase
interest and amortization expense related to the Senior Debentures by $7.8
million, for a net decrease in pro forma earnings of $3.3 million.

     The unaudited pro forma information is provided for informational purposes
only and should not be construed to be indicative of the Company's consolidated
results of operations had the transactions been consummated on January 1, 1995,
and does not represent a projection or forecast of the Company's consolidated
results of operations for any future period.

O. Reclassifications

Certain prior year amounts have been reclassified to conform to the current year
presentation.

2. Merger with Allmerica Property & Casualty Companies, Inc.
 ................................................................................

The merger of Allmerica P&C and a wholly-owned subsidiary of the Company was
consummated on July 16, 1997. Through the merger, the Company acquired all of
the outstanding common stock of Allmerica P&C that it did not already own in
exchange for cash of $425.6 million and approximately 9.7 million shares of AFC
stock valued at $372.5 million.

     The merger has been accounted for as a purchase. Total consideration of
approximately $798.1 million has been allocated to the minority interest in the
assets and liabilities based on estimates of their fair values. The minority
interest acquired totaled $703.5 million. A total of $90.6 million representing
the excess of the purchase price over the fair values of the net assets
acquired, net of deferred taxes, has been allocated to goodwill and is being
amortized over a 40-year period.

     The Company's consolidated results of operations include minority interest
in Allmerica P&C prior to July 16, 1997. The unaudited pro forma information
below presents consolidated results of operations as if the merger and issuance
of Capital Securities had occurred at the beginning of 1996 and reflects
adjustments which include interest expense related to

                                                                              55
<PAGE>
 
the assumed financing of a portion of the cash consideration paid and
amortization of goodwill.

     The following unaudited pro forma information is not necessarily indicative
of the consolidated results of operations of the combined Company had the merger
and issuance of Capital Securities occurred at the beginning of 1996, nor is it
necessarily indicative of future results.

<TABLE> 
<CAPTION> 
(Unaudited)
For the Years Ended December 31
(In millions)                                             1997           1996
================================================================================
<S>                                                <C>            <C> 
Revenue                                            $   3,374.1    $   3,241.6
- --------------------------------------------------------------------------------
Net realized capital gains included in revenue     $      62.7    $      45.8
- --------------------------------------------------------------------------------
Income before taxes and minority interest          $     341.6    $     294.1

Income taxes                                             (85.7)         (62.8)

Minority Interest:
 Distributions on mandatorily redeemable
 preferred securities of a subsidiary trust
 holding solely junior subordinated
 debentures of the Company                               (16.0)         (16.0)

 Equity in earnings                                      (16.6)         (14.9)
 ................................................................................
Net income                                         $     223.3    $     200.4
- --------------------------------------------------------------------------------
Net income per common share:
 Basic                                             $      3.73    $      3.35
 Diluted                                           $      3.72    $      3.35
- --------------------------------------------------------------------------------
Weighted average shares outstanding                       60.0           59.8
- --------------------------------------------------------------------------------
</TABLE> 

3. Significant Transactions
 ................................................................................

Effective January 1, 1998, the Company entered into an agreement with
Reinsurance Group of America, Inc. to reinsure the mortality risk on the
universal life and variable universal life blocks of business. The Company
believes that this agreement will not have a material effect on its results of
operations or financial position.

     On April 14, 1997, the Company entered into an agreement in principle to
cede substantially all of the Company's individual disability income line of
business under a 100% coinsurance agreement to Metropolitan Life Insurance
Company. The coinsurance agreement became effective October 1, 1997. The
transaction has resulted in the recognition of a $53.9 million pre-tax loss in
the first quarter of 1997.

     On February 3, 1997, AFC Capital Trust (the "Trust"), a subsidiary business
trust of AFC, issued $300.0 million Series A Capital Securities, which pay
cumulative dividends at a rate of 8.207% semiannually commencing August 15,
1997. The Trust exists for the sole purpose of issuing the Capital Securities
and investing the proceeds thereof in an equivalent amount of 8.207% Junior
Subordinated Deferrable Interest Debentures due 2027 of AFC (the "Subordinated
Debentures"). Through certain guarantees, the Subordinated Debentures and the
terms of related agreements, AFC has irrevocably and unconditionally guaranteed
the obligations of the Trust under the Capital Securities. Net proceeds from the
offering of approximately $296.3 million funded a portion of the acquisition of
the 24.2 million publicly held shares of Allmerica P&C pursuant to the merger on
July 16, 1997. On August 7, 1997, AFC and the Trust exchanged the Series A
Capital Securities for a like amount of Series B Capital Securities and related
guarantees which are registered under the Securities Act of 1933 as required
under the terms of the initial transaction. During the year ended December 31,
1997, distributions of $14.5 million, net of federal income taxes, were
reflected in minority interest.

     Pursuant to the plan of reorganization effective October 16, 1995, the
Company issued 37.5 million shares of its common stock to eligible
policyholders. The Company also issued 12.6 million shares of its common stock
at a price of $21.00 per share in a public offering, resulting in net proceeds
of $248.0 million, and issued Senior Debentures in the principal amount of
$200.0 million which resulted in net proceeds of $197.2 million.

     Effective March 31, 1995, the Company entered into an agreement with TSSG,
a division of First Data Corporation, pursuant to which the Company sold its
mutual fund processing business and agreed not to engage in this business for
four years after that date. In accordance with this agreement, the Company
received proceeds of $32.1 million. A gain of $13.5 million, net of taxes of
$7.2 million, was recorded in March 1995. Additionally, the Company received a
non-recurring $3.1 million contingent payment, net of taxes of $1.7 million, in
1996 related to the aforementioned sale.

56
<PAGE>
 
4. Investments
 ................................................................................

A. Summary of Investments

The Company accounts for its investments, all of which are classified as
available-for-sale, in accordance with the
provisions of Statement No. 115.

     The amortized cost and fair value of available-for-sale fixed maturities
and equity securities were as follows:

<TABLE> 
<CAPTION> 
December 31
(In millions)                                                                                       1997
==================================================================================================================================
                                                                                               Gross        Gross
                                                                             Amortized    Unrealized   Unrealized            Fair
                                                                              Cost (1)         Gains       Losses           Value
                                                                            ------------------------------------------------------
<S>                                                                         <C>           <C>          <C>             <C>   
U.S. Treasury securities and U.S. government and agency securities          $    269.6      $    9.5      $   0.9      $    278.2
States and political subdivisions                                              2,200.6          78.3          3.1         2,275.8
Foreign governments                                                              111.6           8.6          2.2           118.0
Corporate fixed maturities                                                     4,044.3         175.1         12.3         4,207.1
Mortgage-backed securities                                                       426.8           9.8          2.0           434.6
 ..................................................................................................................................
Total fixed maturities                                                      $  7,052.9      $  281.3      $  20.5      $  7,313.7
- ----------------------------------------------------------------------------------------------------------------------------------
Equity securities                                                           $    341.1      $  141.9      $   4.0      $    479.0
- ----------------------------------------------------------------------------------------------------------------------------------
<CAPTION> 
December 31
(In millions)                                                                                       1996
==================================================================================================================================
                                                                                               Gross        Gross
                                                                             Amortized    Unrealized   Unrealized            Fair
                                                                              Cost (1)         Gains       Losses           Value
                                                                            ------------------------------------------------------
<S>                                                                         <C>           <C>          <C>             <C>   
U.S. Treasury securities and U.S. government and agency securities          $    279.1      $    9.3      $   1.6      $    286.8
States and political subdivisions                                              2,236.9          48.5          7.7         2,277.7
Foreign governments                                                              108.8           7.4         --             116.2
Corporate fixed maturities                                                     4,297.6         140.4         16.0         4,422.0
Mortgage-backed securities                                                       383.1           4.7          2.7           385.1
 ..................................................................................................................................
Total fixed maturities                                                      $  7,305.5      $  210.3      $  28.0      $  7,487.8
- ----------------------------------------------------------------------------------------------------------------------------------
Equity securities                                                           $    328.2      $  149.1      $   3.7      $    473.6
- ----------------------------------------------------------------------------------------------------------------------------------
</TABLE> 

(1) Amortized cost for fixed maturities and cost for equity securities.

     In connection with AFLIAC's voluntary withdrawal of its license in New
York, AFLIAC agreed with the New York Department of Insurance to maintain,
through a custodial account in New York, a security deposit, the market value of
which will at all times equal 102% of all outstanding liabilities of AFLIAC for
New York policyholders, claimants and creditors. At December 31, 1997, the
amortized cost and market value of these assets on deposit in New York were
$276.8 million and $291.7 million, respectively. At December 31, 1996, the
amortized cost and market value of assets on deposit were $284.9 million and
$292.2 million, respectively. In addition, fixed maturities, excluding those
securities on deposit in New York, with an amortized cost of $105.1 million and
$98.0 million were on deposit with various state and governmental authorities at
December 31, 1997 and 1996, respectively.

                                                                              57
<PAGE>
 
  There were no contractual fixed maturity investment commitments at December
31, 1997 and 1996, respectively.

  The amortized cost and fair value by maturity periods for fixed maturities are
shown below. Actual maturities may differ from contractual maturities because
borrowers may have the right to call or prepay obligations with or without call
or prepayment penalties, or the Company may have the right to put or sell the
obligations back to the issuers. Mortgage backed securities are included in the
category representing their ultimate maturity.

December 31
(In millions)                                             1997
======================================================================== 
                                               Amortized            Fair
                                                    Cost           Value
                                              --------------------------
Due in one year or less                       $    464.9      $    468.1
Due after one year through five years            2,146.9         2,229.7
Due after five years through ten years           2,142.5         2,222.3
Due after ten years                              2,298.6         2,393.6
 ........................................................................
  Total                                       $  7,052.9      $  7,313.7
======================================================================== 

  The proceeds from voluntary sales of available-for-sale securities and the
gross realized gains and gross realized losses on those sales were as follows:

For the Years Ended December 31
(In millions)
======================================================================== 
                             Proceeds from          Gross          Gross
1997                       Voluntary Sales          Gains         Losses
                         -----------------------------------------------

Fixed maturities                $  1,972.4      $    27.9      $    16.2
- ------------------------------------------------------------------------
Equity securities               $    145.5      $    55.8      $     1.3
- ------------------------------------------------------------------------ 
                        
1996                    
                        
Fixed maturities                $  2,463.3      $    19.3      $    31.0
- ------------------------------------------------------------------------
Equity securities               $    228.7      $    56.3      $     1.3
- ------------------------------------------------------------------------
                        
1995                    
                        
Fixed maturities                $  1,612.3      $    23.7      $    33.0
- ------------------------------------------------------------------------
Equity securities               $    122.2      $    23.1      $     6.9
- ------------------------------------------------------------------------

  Unrealized gains and losses on available-for-sale and other securities, are
summarized as follows:

For the Years Ended December 31
(In millions)
===========================================================================

                                                         Equity
                                           Fixed     Securities
1997                                  Maturities   and Other(1)       Total
                                      -------------------------------------
                                     
Net appreciation, beginning of year   $     71.1       $    60.5  $   131.6
 ...........................................................................
Net appreciation (depreciation) on                                
 available-for-sale securities              83.6            (5.8)      77.8
                                                                  
Purchased minority interest related                               
 to the merger with Allmerica P&C           50.7            59.6      110.3
                                                                  
Net depreciation from the effect on                               
 deferred policy acquisition costs                                
 and on policy liabilities                 (16.8)             --      (16.8)
                                                                  
Provision for deferred federal                                    
 income taxes and minority interest        (55.3)          (29.7)     (85.0)
 ...........................................................................
                                            62.2            24.1       86.3
 ........................................................................... 
Net appreciation, end of year         $    133.3       $    84.6  $   217.9
===========================================================================

1996

Net appreciation, beginning of year   $    108.7       $    44.3  $   153.0
 ...........................................................................
Net (depreciation) appreciation                                   
 on available-for-sale securities          (94.3)           36.1      (58.2)
                                                                  
Net appreciation from the effect on                               
 deferred policy acquisition costs                                
 and on policy liabilities                  23.1            --         23.1
                                                                  
Benefit (provision) for deferred                                  
 federal income taxes and                                         
 minority interest                          33.6           (19.9)      13.7
 ...........................................................................
                                           (37.6)           16.2      (21.4)
 ...........................................................................
Net appreciation, end of year         $     71.1       $    60.5  $   131.6
===========================================================================
                                      
1995                                  

Net (depreciation) appreciation,      
 beginning of year                    $   (89.4)       $    10.4  $   (79.0)
 ...........................................................................
Effect of transfer of securities 
 between classifications:

  Net appreciation on available-
   for-sale fixed maturities               29.2               --       29.2
                                                                      
  Effect of transfer on deferred                                      
   policy acquisition costs and                                       
   on policy liabilities                   (6.8)              --       (6.8)
                                                                      
  Provision for deferred federal                                      
   income taxes and                                                   
   minority interest                       (9.6)              --       (9.6)
 ...........................................................................
                                           12.8               --       12.8
 ...........................................................................
Net appreciation on available-                                        
 for-sale securities                      465.4             87.5      552.9
                                                                      
Net depreciation from the effect on                                   
 deferred policy acquisition costs                                    
 and on policy liabilities                (86.9)              --      (86.9)
                                                                      
Provision for deferred federal                                        
 income taxes and minority interest      (193.2)           (53.6)    (246.8)
 ...........................................................................
                                          185.3             33.9      219.2
 ...........................................................................
Net appreciation, end of year         $   108.7        $    44.3  $   153.0
===========================================================================

(1) Includes net appreciation on other investments of $1.8 million, $0.6
million, and $2.2 million in 1997, 1996 and 1995, respectively.


58
<PAGE>
 
B. Mortgage Loans and Real Estate

AFC's mortgage loans and real estate are diversified by property type and
location. Real estate investments have been obtained primarily through
foreclosure. Mortgage loans are collateralized by the related properties and
generally are no more than 75% of the property's value at the time the original
loan is made.

  The carrying values of mortgage loans and real estate investments net of
applicable reserves were as follows:

December 31
(In millions)                                   1997          1996 
==================================================================

Mortgage loans                              $  567.5      $  650.1
 ..................................................................
Real estate:
 Held for sale                                  50.3         110.4
 Held for production of income                    --          10.3
 ..................................................................
 Total real estate                              50.3         120.7
 ..................................................................
Total mortgage loans and real estate        $  617.8      $  770.8
==================================================================

  Reserves for mortgage loans were $20.7 million and $19.6 million at December
31, 1997 and 1996, respectively.

  During 1997, the Company committed to a plan to dispose of all real estate
assets by the end of 1998. As a result, real estate assets with a carrying
amount of $54.7 million were written down to the estimated fair value less cost
to sell of $50.3 million, and a net realized investment loss of $4.4 million was
recognized. Depreciation is not recorded on these assets while they are held for
disposal.

  There were no non-cash investing activities, including real estate acquired
through foreclosure of mortgage loans, in 1997. During 1996 and 1995, non-cash
investing activities included real estate acquired through foreclosure of
mortgage loans, which had a fair value of $0.9 million and $26.1 million,
respectively.

  At December 31, 1997, contractual commitments to extend credit under
commercial mortgage loan agreements amounted to approximately $39.4 million, of
which $10.0 million related to the Closed Block. These commitments generally
expire within one year.

  Mortgage loans and real estate investments comprised the following property
types and geographic regions:

December 31
(In millions)                      1997           1996
======================================================
Property type:
 Office building               $  265.1       $  317.1
 Residential                       66.6           95.4
 Retail                           132.8          177.0
 Industrial / warehouse           107.2          124.8
 Other                             66.8           91.0
 Valuation allowances             (20.7)         (34.5)
 ......................................................
Total                          $  617.8       $  770.8
======================================================

Geographic region:
 South Atlantic                $  173.4       $  227.0
 Pacific                          152.8          154.4
 East North Central               102.0          119.2
 Middle Atlantic                   73.8          112.6
 West South Central                34.9           41.6
 New England                       46.9           50.9
 Other                             54.7           99.6
 Valuation allowances             (20.7)         (34.5)
 ......................................................
Total                          $  617.8       $  770.8
======================================================

  At December 31, 1997, scheduled mortgage loan maturities were as follows: 1998
- - $136.4 million; 1999 - $70.8 million; 2000 - $129.2 million; 2001 - $26.4
million; 2002 - $29.9 million; and $174.8 million thereafter. Actual maturities
could differ from contractual maturities because borrowers may have the right to
prepay obligations with or without prepayment penalties and loans may be
refinanced. During 1997, the Company did not refinance any mortgage loans based
on terms which differed from those granted to new borrowers.

                                                                              59
<PAGE>
 
C. Investment Valuation Allowances

Investment valuation allowances which have been deducted in arriving at
investment carrying values as presented in the consolidated balance sheets and
changes thereto are shown below.

For the Years Ended December 31
(In millions)
============================================================================= 
                     Balance at                                    Balance at 
                      January 1      Additions      Deductions    December 31

1997

Mortgage loans        $    19.6      $     2.5       $     1.4      $    20.7
Real estate                14.9            6.0            20.9             --
 ............................................................................. 
 Total                $    34.5      $     8.5       $    22.3      $    20.7
=============================================================================  

1996
Mortgage loans        $    33.8      $     5.5       $    19.7      $    19.6
Real estate                19.6             --             4.7           14.9
 .............................................................................  
 Total                $    53.4      $     5.5       $    24.4      $    34.5
=============================================================================  

1995
Mortgage loans        $    47.2      $     1.5       $    14.9      $    33.8
Real estate                22.9           (0.6)            2.7           19.6
 .............................................................................  
 Total                $    70.1      $     0.9       $    17.6      $    53.4
=============================================================================  

  Deductions of $20.9 million to the investment valuation allowance related to
real estate in 1997 primarily reflect writedowns to the estimated fair value
less costs to sell pursuant to the aforementioned 1997 plan of disposal.

  The carrying value of impaired loans was $30.5 million and $33.6 million, with
related reserves of $13.8 million and $11.9 million as of December 31, 1997 and
1996, respectively. All impaired loans were reserved as of December 31, 1997 and
1996.

  The average carrying value of impaired loans was $30.8 million, $50.4 million
and $117.9 million, with related interest income while such loans were impaired,
of $3.2 million, $5.8 million and $9.3 million as of December 31, 1997, 1996 and
1995, respectively.

D. Futures Contracts

AFC purchases long futures contracts and sells short futures contracts on margin
to hedge against interest rate fluctuations associated with the sale of
Guaranteed Investment Contracts ("GICs"). The Company is exposed to interest
rate risk from the time of sale of the GIC until the receipt of the deposit and
purchase of the underlying asset to back the liability. The Company's exposure
to credit risk under futures contracts is limited to the margin deposited with
the broker. The Company only trades futures contracts with nationally recognized
brokers, which the Company believes have adequate capital to ensure that there
is minimal danger of default. The Company does not require collateral or other
securities to support financial instruments with credit risk.

  There were no futures contracts outstanding at December 31, 1997 and $(40.0)
million notional amount of net short contracts at December 31, 1996. The
notional amounts of the contracts represent the extent of the Company's
investment but not the future cash requirements, as the Company generally
settles open positions prior to maturity. The fair value of futures contracts
outstanding were $(39.4) million at December 31, 1996.

  Gains and losses on hedge contracts related to interest rate fluctuations are
deferred and recognized in income over the period being hedged corresponding to
related guaranteed investment contracts. If instruments being hedged by futures
contracts are disposed, any unamortized gains or losses on such contracts are
included in the determination of the gain or loss from the disposition. There
were no deferred hedging gains or losses in 1997. Deferred hedging gains were
$0.6 million and $5.6 million in 1996 and 1995, respectively. Gains and losses
on hedge contracts that are deemed ineffective by the Company are realized
immediately.

  A reconciliation of the notional amount of futures contracts is as follows:

For the Years Ended December 31
(In millions)                               1997          1996           1995
=============================================================================

Contracts outstanding,
 beginning of year                       $ (40.0)      $  74.7       $  126.6
New contracts                               (6.5)        (44.0)         349.2
Contracts terminated                        46.5         (70.7)        (401.1)
 .............................................................................
Contracts outstanding, end of year       $    --       $ (40.0)      $   74.7
=============================================================================


60
<PAGE>
 
E. Foreign Currency Swap Contracts

The Company enters into foreign currency swap contracts with swap counterparties
to hedge foreign currency exposure on specific fixed income securities. Interest
and principal related to foreign fixed income securities payable in foreign
currencies, at current exchange rates, are exchanged for the equivalent payment
in U.S. dollars translated at a specific currency exchange rate. The primary
risk associated with these transactions is the inability of the counterparty to
meet its obligation. The Company regularly assesses the financial strength of
its counterparties and generally enters into forward or swap agreements with
counterparties rated "A" or better by nationally recognized rating agencies. The
Company's maximum exposure to counterparty credit risk is the difference between
the foreign currency exchange rate, as agreed upon in the swap contract, and the
foreign currency spot rate on the date of the exchange, as indicated by the fair
value of the contract. The fair values of the foreign currency swap contracts
outstanding were $0.1 million and $(9.2) million at December 31, 1997 and 1996,
respectively. Changes in the fair value of contracts are reported as an
unrealized gain or loss, consistent with the underlying hedged security. The
Company does not require collateral or other security to support financial
instruments with credit risk.

  The difference between amounts paid and received on foreign currency swap
contracts is reflected in the net investment income related to the underlying
assets and is not material in 1997, 1996 and 1995. Any gain or loss on the
termination of swap contracts is deferred and recognized with any gain or loss
on the hedged transaction. The Company had no deferred gain or loss on foreign
currency swap contracts in 1997 or 1996.

  A reconciliation of the notional amount of foreign currency swap contracts is
as follows:

For the Years Ended December 31
(In millions)                                1997           1996           1995
===============================================================================
Contracts outstanding,
 beginning of year                        $  68.6       $  104.6       $  118.7
New contracts                                 5.0             --             --
Contracts expired                           (18.2)         (36.0)            --
Contracts terminated                           --             --          (14.1)
 ...............................................................................
Contracts outstanding, end of year        $  55.4       $   68.6       $  104.6
===============================================================================

  Expected maturities of such foreign currency swap contracts outstanding at
December 31, 1997 are $25.0 million in 1999, $11.6 million in 2000 and $18.8
million thereafter. There are no expected maturities of such foreign currency
swap contracts in 1998, 2001 and 2002.

F. Interest Rate Swap Contracts

The Company enters into interest rate swap contracts to hedge exposure to
interest rate fluctuations. Under these swap contracts, the Company agrees to
exchange, at specified intervals, the difference between fixed and floating
interest amounts calculated on an agreed-upon notional principal amount. As with
foreign currency swap contracts, the primary risk associated with these
transactions is the inability of the counterparty to meet its obligation. The
Company regularly assesses the financial strength of its counterparties and
generally enters into forward or swap agreements with counterparties rated "A"
or better by nationally recognized rating agencies. Because the underlying
principal of swap contracts is not exchanged, the Company's maximum exposure to
counterparty credit risk is the difference in payments exchanged, which at
December 31, 1997 was not material to the Company. The Company does not require
collateral or other security to support financial instruments with credit risk.

  The net amount receivable or payable is recognized over the life of the swap
contract as an adjustment to net investment income. The (decrease) or increase
in net investment income related to interest rate swap contracts was $(0.4)
million, $0.6 million and $0.7 million for the years ended December 31, 1997,
1996 and 1995, respectively. The fair value of interest rate swap contracts
outstanding was $(2.3) million at December 31, 1997. There were no interest rate
swap contracts outstanding at December 31, 1996. Changes in the fair value of
contracts are reported as an unrealized gain or loss, consistent with the
underlying hedged security. Any gain or loss on the termination of interest rate
swap contracts accounted for as hedges are deferred and recognized with any gain
or loss on the hedged transaction. The Company had no deferred gain or loss on
interest rate swap contracts in 1997 or 1996.

  A reconciliation of the notional amount of interest rate swap contracts is as
follows:

For the Years Ended December 31
(In millions)                                 1997          1996          1995
==============================================================================
Contracts outstanding,
 beginning of year                        $    5.0       $  17.5       $  22.8
New contracts                                244.7           5.0            --
Contracts expired                             (5.6)        (17.5)         (5.3)
 ..............................................................................
Contracts outstanding, end of year        $  244.1       $   5.0       $  17.5
==============================================================================

  Expected maturities of such interest rate swap contracts outstanding at
December 31, 1997 are as follows: $5.0 million in 1998 and $239.1 million in
2000 and thereafter. There are no expected maturities of such interest rate
contracts in 1999.

                                                                              61
<PAGE>
 
G. Other Swap Contracts

The Company enters into security return-linked and insurance portfolio-linked
swap contracts for investment purposes. Under the security return-linked
contracts, the Company agrees to exchange cash flows according to the
performance of a specified security or portfolio of securities. Under the
insurance portfolio-linked swap contracts, the Company agrees to exchange cash
flows according to the performance of a specified underwriter's portfolio of
insurance business. As with interest rate swap contracts, the primary risk
associated with these transactions is the inability of the counterparty to meet
its obligation. The Company regularly assesses the financial strength of its
counterparties and generally enters into forward or swap agreements with
counterparties rated "A" or better by nationally recognized rating agencies.
Because the underlying principal of swap contracts is not exchanged, the
Company's maximum exposure to counterparty credit risk is the difference in
payments exchanged, which at December 31, 1997, was not material to the Company.
The Company does not require collateral or other security to support financial
instruments with credit risk.

  The swap contracts are marked to market with any gain or loss recognized
currently. The net amount receivable or payable under these contracts is
recognized when the contracts are marked to market. The fair values of swap
contracts outstanding were $(0.1) million and $0.1 million at December 31, 1997
and 1996, respectively. The net decrease in realized investment gains related to
other swap contracts was $(1.6) million for the year ended December 31, 1997.
There were no realized investment gains on other swap contracts recognized in
1996 or 1995.

  A reconciliation of the notional amount of other swap contracts is as follows:

For the Years Ended December 31
(In millions)                                 1997          1996          1995
==============================================================================
Contracts outstanding,
 beginning of year                        $   58.6       $    --      $    --
New contracts                                192.1          58.6           --
Contracts expired                           (211.6)           --           --
Contracts terminated                         (24.1)           --           --
 ..............................................................................
Contracts outstanding, end of year        $   15.0       $  58.6      $    --
==============================================================================

  Expected maturities of such other swap contracts outstanding at December 31,
1997 are as follows: $10.0 million in 1999 and $5.0 million in 2001. There are
no expected maturities of such other swap contracts in 1998, 2000 or 2002.

H. Other

At December 31, 1997, AFC had no concentration of investments in a single
investee exceeding 10% of shareholders' equity, except for investments with the
U.S. Treasury with a carrying value of $264.4 million.

5. Investment Income and Gains and Losses
 ................................................................................

A. Net Investment Income

The components of net investment income were as follows:

For the Years Ended December 31
(In millions)                          1997           1996           1995
=========================================================================
Fixed maturities                   $  544.4       $  555.8       $  555.1
Mortgage loans                         57.5           69.5           97.0
Equity securities                      10.6           11.1           13.2
Policy loans                           10.9           10.3           20.3
Real estate                            20.1           40.8           48.7
Other long-term investments            12.4           19.0            7.1
Short-term investments                 21.9           11.3           21.6
 .........................................................................
 Gross investment income              677.8          717.8          763.0
 .........................................................................
Less investment expenses              (24.4)         (45.2)         (52.5)
 .........................................................................
 Net investment income             $  653.4       $  672.6       $  710.5
=========================================================================

  At December 31, 1997, mortgage loans on non-accrual status were $3.6 million
which were all restructured loans. There were no fixed maturities which were on
non-accrual status at December 31, 1997. The effect of non-accruals, compared
with amounts that would have been recognized in accordance with the original
terms of the investments, had no impact in 1997, and reduced net income by $0.5
million and $0.6 million in 1996 and 1995, respectively.

  The payment terms of mortgage loans may from time to time be restructured or
modified. The investment in restructured mortgage loans, based on amortized
cost, amounted to $40.3 million, $51.3 million and $98.9 million at December 31,
1997, 1996 and 1995, respectively. Interest income on restructured mortgage
loans that would have been recorded in accordance with the original terms of
such loans amounted to $3.9 million, $7.7 million and $11.1 million in 1997,
1996 and 1995, respectively. Actual interest income on these loans included in
net investment income aggregated $4.2 million, $4.5 million and $7.1 million in
1997, 1996 and 1995, respectively.

  There were no fixed maturities or mortgage loans which were non-income
producing for the twelve months ended December 31, 1997.

  Included in other long-term investments is income from limited partnerships of
$7.8 million, $13.7 million and $0.1 million in 1997, 1996 and 1995
respectively.

62
<PAGE>
 
B. Net Realized Investment Gains and Losses Realized gains (losses) on
investments were as follows:

For the Years Ended December 31
(In millions)                           1997          1996          1995
========================================================================
Fixed maturities                     $  14.0       $ (10.1)      $  (7.0)
Mortgage loans                          (1.2)         (2.4)          1.4
Equity securities                       53.2          55.0          16.2
Real estate                             12.8          21.1           5.3
Other                                   (2.6)          2.3           3.2
 ........................................................................
Net realized investment gains        $  76.2       $  65.9       $  19.1
========================================================================

6. Fair Value Disclosures of Financial Instruments
 ..................................................

Statement No. 107, "Disclosures about Fair Value of Financial Instruments",
requires disclosure of fair value information about certain financial
instruments (insurance contracts, real estate, goodwill and taxes are excluded)
for which it is practicable to estimate such values, whether or not these
instruments are included in the balance sheet. The fair values presented for
certain financial instruments are estimates which, in many cases, may differ
significantly from the amounts which could be realized upon immediate
liquidation. In cases where market prices are not available, estimates of fair
value are based on discounted cash flow analyses which utilize current interest
rates for similar financial instruments which have comparable terms and credit
quality. Fair values of interest rate futures were not material at December 31,
1997 or 1996.

  The following methods and assumptions were used to estimate the fair value of
each class of financial instruments: 

Cash and Cash Equivalents 

For these short-term investments, the carrying amount approximates fair value.

Fixed Maturities 

Fair values are based on quoted market prices, if available. If a quoted market
price is not available, fair values are estimated using independent pricing
sources or internally developed pricing models using discounted cash flow
analyses.

Equity Securities

Fair values are based on quoted market prices, if available. If a quoted market
price is not available, fair values are estimated using independent pricing
sources or internally developed pricing models.

Mortgage Loans 

Fair values are estimated by discounting the future contractual cash flows using
the current rates at which similar loans would be made to borrowers with similar
credit ratings. The fair value of below investment grade mortgage loans are
limited to the lesser of the present value of the cash flows or book value.

Reinsurance Receivables 

The carrying amount reported in the consolidated balance sheets approximates
fair value.

Policy Loans 

The carrying amount reported in the consolidated balance sheets approximates
fair value since policy loans have no defined maturity dates and are inseparable
from the insurance contracts.

Investment Contracts (Without Mortality Features) 

Fair values for the Company's liabilities under guaranteed investment type
contracts are estimated using discounted cash flow calculations using current
interest rates for similar contracts with maturities consistent with those
remaining for the contracts being valued. Other liabilities are based on
surrender values.

Debt 

The carrying value of short-term debt reported in the balance sheet approximates
fair value. The fair value of long-term debt was estimated using market quotes,
when available, and, when not available, discounted cash flow analyses.

Mandatorily Redeemable Securities of a Subsidiary Trust Holding Solely Junior 
Subordinated Debentures of the Company 

Fair values are based on quoted market prices, if available. If a quoted market
price is not available, fair values are estimated using independent pricing
sources.

                                                                              63
<PAGE>
 
  The estimated fair values of the financial instruments were as follows:

<TABLE> 
<CAPTION> 

December 31
(in millions)                                                              1997                          1996
====================================================================================================================== 
                                                               Carrying           Fair        Carrying            Fair 
                                                                  Value          Value           Value           Value
Financial Assets
 ...................................................................................................................... 
<S>                                                          <C>            <C>             <C>             <C> 
 Cash and cash equivalents                                   $    215.1     $    215.1      $    178.5      $    178.5
 Fixed maturities                                               7,313.7        7,313.7         7,487.8         7,487.8
 Equity securities                                                479.0          479.0           473.6           473.6
 Mortgage loans                                                   567.5          597.0           650.1           675.7
 Policy loans                                                     141.9          141.9           132.4           132.4
 ...................................................................................................................... 
                                                             $  8,717.2     $  8,746.7      $  8,922.4      $  8,948.0
====================================================================================================================== 

Financial Liabilities
 ......................................................................................................................  
 Guaranteed investment contracts                             $    985.2     $  1,004.7      $  1,101.3      $  1,119.2
 Supplemental contracts without life contingencies                 22.4           22.4            23.1            23.1
 Dividend accumulations                                            87.8           87.8            87.3            87.3
 Other individual contract deposit funds                           57.9           55.7            76.9            74.3
 Other group contract deposit funds                               714.8          715.5           789.1           788.3
 Individual fixed annuity contracts                               907.4          882.2           935.6           911.7
 Short-term debt                                                   33.0           33.0            38.4            38.4
 Long-term debt                                                   202.1          216.6           202.2           199.1
 Mandatorily redeemable preferred securities of a                                                         
  subsidiary trust holding soley junior subordinated                                                      
  debentures of the Company                                       300.0          326.8              --              --
 ......................................................................................................................
                                                             $  3,310.6     $  3,344.7      $  3,253.9      $  3,241.4
======================================================================================================================
</TABLE> 

7. Closed Block
 ................................................................................

Included in other income in the Consolidated Statements of Income in 1997, 1996
and 1995 is a net pre-tax contribution from the Closed Block of $9.1 million,
$8.6 million and $2.9 million, respectively. Summarized financial information of
the Closed Block as of December 31, 1997 and 1996 and for the period ended
December 31, 1997 and 1996 and the period from October 1, 1995 through December
31, 1995 is as follows:

December 31
(In millions)                                          1997          1996
=========================================================================
Assets
 Fixed maturities, at fair value (amortized
  cost of $400.1 and $397.2, respectively)         $  412.9      $  403.9
 Mortgage loans                                       112.0         114.5
 Policy loans                                         218.8         230.2
 Cash and cash equivalents                             25.1          24.1
 Accrued investment income                             14.1          14.3
 Deferred policy acquisition costs                     18.2          21.1
 Other assets                                           5.6           2.7
 .........................................................................
Total assets                                       $  806.7      $  810.8
=========================================================================

Liabilities
 Policy liabilities and accruals                   $  875.1      $  883.4
 Other liabilities                                     10.4          16.0
 .........................................................................
Total liabilities                                  $  885.5      $  899.4
=========================================================================

64
<PAGE>
 
<TABLE> 
<CAPTION> 

                                                                                           Period from
                                                                                             October 1
                                                             For the Years Ended               through
                                                                 December 31               December 31
(In millions)                                             1997                1996                1995
======================================================================================================
<S>                                                    <C>                 <C>             <C>  
Revenues 

 Premiums and other income                            $   58.3         $      61.7         $      11.5

 Net investment income                                    53.4                52.6                12.8

 Realized investment gain (loss)                           1.3                (0.7)                 --
 ......................................................................................................
Total revenues                                           113.0               113.6                24.3
 ......................................................................................................
Benefits and expenses

 Policy benefits                                         100.5               101.2                20.6

 Policy acquisition expenses                               3.0                 3.2                 0.8

 Other operating expenses                                  0.4                 0.6                  --
 ......................................................................................................
Total benefits and expenses                              103.9               105.0                21.4
 ......................................................................................................
Contribution from the Closed Block                    $    9.1         $       8.6         $       2.9
======================================================================================================

Cash flows

 Cash flows from operating activities:

  Contribution from the Closed
   Block                                              $    9.1         $       8.6         $       2.9

  Initial cash transferred to the
  Closed Block                                              --                  --               139.7

  Change in:
   deferred policy acquisition costs, net                  2.9                 3.4                 0.4

   premiums and other receivables                           --                 0.2                (0.1)

   policy liabilities and accruals                       (11.6)              (13.9)                2.0

   accrued investment income                               0.2                 2.3                (1.3)

   deferred taxes                                         (5.1)                1.0                  --

   other assets                                           (2.9)               (1.6)                1.9

   expenses and taxes payable                             (2.0)                1.7                (2.0)

  Other, net                                              (1.2)                1.4                 0.9
 ......................................................................................................
 Net cash (used in) provided
  by operating activities                                (10.6)                3.1               144.4
 ......................................................................................................
 Cash flows from investing activities:

  Sales, maturities and
   repayments of investments                             161.6               188.1                29.0

  Purchases of investments                              (161.4)             (196.9)             (158.8)

  Other, net                                              11.4                12.2                 3.0
 ......................................................................................................
 Net cash provided by (used in)
  investing activities                                    11.6                 3.4              (126.8)
 ......................................................................................................
Net increase in cash and cash
 equivalents                                               1.0                 6.5                17.6

Cash and cash equivalents,
 beginning of year                                        24.1                17.6                  --
 ......................................................................................................
Cash and cash equivalents,
 end of year                                          $   25.1       $        24.1       $        17.6
======================================================================================================
</TABLE> 

    On October 16, 1995, there were no valuation allowances transferred to the
Closed Block on mortgage loans. There were no valuation allowances on mortgage
loans at December 31, 1997, 1996 and 1995, respectively.

    Many expenses related to Closed Block operations are charged to operations
outside the Closed Block; accordingly, the contribution from the Closed Block
does not represent the actual profitability of the Closed Block operations.
Operating costs and expenses outside of the Closed Block are, therefore,
disproportionate to the business outside the Closed Block.

8. Debt
 ................................................................................

Short and long-term debt consisted of the following:

December 31
(In millions)                                               1997         1996
==============================================================================

Short-term

 Commercial paper                                       $   32.6      $   37.8

 Other                                                       0.4           0.6
 ..............................................................................
Total short-term debt                                   $   33.0      $   38.4
==============================================================================
Long-term

 Senior Debentures (unsecured)                          $  199.5      $  199.5

 Other                                                       2.6           2.7
 ..............................................................................
Total long-term debt                                    $  202.1      $  202.2
==============================================================================

    AFC issues commercial paper primarily to manage imbalances between operating
cash flows and existing commitments. Commercial paper borrowing arrangements are
supported by various lines of credit. At December 31, 1997, the weighted average
interest rate for outstanding commercial paper was approximately 5.8%.
  In June 1997, the Company entered into a credit agreement providing for a
$225.0 million revolving line of credit that expired on December 15, 1997.
During 1997, the Company drew $140.0 million on the line of credit. Borrowings
under the line of credit were unsecured and bore interest at a rate per annum
equal to, at the Company's option, a designated base rate or the eurodollar rate
plus an applicable margin. These borrowings were repaid in full by December 15,
1997.

    At December 31, 1997, the Company had approximately $140.0 million in
committed lines of credit provided by U.S. banks, of which $107.4 million was
available for borrowing. These lines of credit generally have terms of less than
one year, and require the Company to pay annual commitment fees limited to 0.07%
of the available credit. Interest that would be charged for usage of these lines
of credit is based upon negotiated arrangements.

    During 1996, the Company utilized repurchase agreements to finance certain
investments. These repurchase agreements were settled by the end of 1996.

                                                                              65
<PAGE>
 
    In October 1995, AFC issued $200.0 million face amount of Senior Debentures
for proceeds of $197.2 million net of discounts and issuance costs. These
securities have an effective interest rate of 7-5/8%, and mature on October 16,
2025. Interest is payable semiannually on October 15 and April 15 of each year.
The Senior Debentures are subject to certain restrictive covenants, including
limitations on issuance of or disposition of stock of restricted subsidiaries
and limitations on liens. The Company is in compliance with all covenants.

    Interest expense was $21.7 million, $32.1 million and $7.3 million in 1997,
1996 and 1995, respectively. Interest expense included $15.3 million, $15.3
million and $3.2 million related to the Company's Senior Debentures for the
years ended December 31, 1997, 1996 and 1995 respectively. Interest paid on the
credit agreement during 1997 was approximately $2.8 million. Interest expense
during 1996 also included $11.0 million related to interest payments of
repurchase agreements. All interest expense is recorded in other operating
expenses.

9. Federal Income Taxes
 ................................................................................

Provisions for federal income taxes have been calculated in accordance with the
provisions of Statement No. 109. A summary of the federal income tax expense
(benefit) in the consolidated statements of income is shown below:

For the Years Ended December 31
(In millions)                                 1997         1996           1995
================================================================================

Federal income tax expense (benefit)

 Current                                    $  79.7      $  90.9       $  119.7

 Deferred                                      13.9        (15.7)         (37.0)
 ...............................................................................
Total                                       $  93.6      $  75.2       $   82.7
===============================================================================

    The federal income taxes attributable to the consolidated results of
operations are different from the amounts determined by multiplying income
before federal income taxes by the expected federal income tax rate. The sources
of the difference and the tax effects of each were as follows:

For the Years Ended December 31
(In millions)                                 1997         1996           1995
================================================================================

Expected federal income tax
 expense                                    $  127.9     $  116.1      $  105.6

  Tax-exempt interest                          (37.9)       (35.3)        (32.2)

  Differential earnings amount                    --        (10.2)         (7.6)

  Dividend received deduction                   (3.2)        (1.6)         (4.0)

  Changes in tax reserve estimates               7.8          4.7          19.3

  Other, net                                    (1.0)         1.5           1.6
 ...............................................................................
Federal income tax expense                  $   93.6     $   75.2      $   82.7
===============================================================================


    Until conversion to a stock life insurance company, FAFLIC, as a mutual
company, reduced its deduction for policyholder dividends by the differential
earnings amount. This amount was computed, for each tax year, by multiplying the
average equity base of the FAFLIC/AFLIAC consolidated group, as determined for
tax purposes, by the estimate of an excess of an imputed earnings rate over the
average mutual life insurance companies' earnings rate. The differential
earnings amount for each tax year was subsequently recomputed when actual
earnings rates were published by the Internal Revenue Service ("IRS"). The
differential earnings amount included in 1996 related to an adjustment for the
1994 tax year based on the actual average mutual life insurance companies'
earnings rate issued by the IRS in 1996. As a stock life company, FAFLIC is no
longer required to reduce its policyholder dividend deduction by the
differential earnings amount.

    The deferred income tax liability (asset) represents the tax effects of
temporary differences attributable to the Company's consolidated federal tax
return group. As a result of the merger discussed in Note 2, the Companies will
file a single consolidated federal income tax return for tax years ending on and
after December 31, 1997. Deferred tax amounts presented for 1996 reflect the
combination of the former FAFLIC/AFLIAC consolidated group with the former
Allmerica P&C consolidated group. Its components were as follows:

December 31
(In millions)                                              1997           1996
================================================================================

Deferred tax (assets) liabilities

 AMT carryforwards                                      $  (15.6)      $  (16.3)

 Loss reserve discounting                                 (391.6)        (355.1)

 Deferred acquisition costs                                291.8          249.4

 Employee benefit plans                                    (48.0)         (41.4)

 Investments, net                                          175.4          128.6

 Bad debt reserve                                          (14.3)         (26.2)

 Other, net                                                 15.2           (5.8)
 ................................................................................
Deferred tax liability (asset), net                     $   12.9       $  (66.8)
================================================================================

    Gross deferred income tax assets totaled $469.5 million and $444.8 million
at December 31, 1997 and 1996, respectively. Gross deferred income tax
liabilities totaled $482.4 million and $378.0 million at December 31, 1997 and
1996, respectively.

    The Company believes, based on its recent earnings history and its future
expectations, that the Company's taxable income in future years will be
sufficient to realize all deferred tax assets. In determining the adequacy of
future income, the Company considered the future reversal of its existing
temporary differences and available tax planning strategies that could be
implemented, if necessary. At December 31, 1997, there are available alternative
minimum tax credit carryforwards of $15.6 million.

66
<PAGE>
 
    The Company's federal income tax returns are routinely audited by the IRS,
and provisions are routinely made in the financial statements in anticipation of
the results of these audits. The IRS has examined the FAFLIC/AFLIAC consolidated
group's federal income tax returns through 1991. The IRS has also examined the
former Allmerica P&C consolidated group's federal income tax returns through
1991. The Company has appealed certain adjustments proposed by the IRS with
respect to the federal income tax returns for 1989, 1990 and 1991 for both the
FAFLIC/AFLIAC consolidated group as well as the former Allmerica P&C
consolidated group. Also, certain adjustments proposed by the IRS with respect
to FAFLIC/AFLIAC's federal income tax returns for 1982 and 1983 remain
unresolved. If upheld, these adjustments would result in additional payments;
however, the Company will vigorously defend its position with respect to these
adjustments. In the Company's opinion, adequate tax liabilities have been
established for all years. However, the amount of these tax liabilities could be
revised in the near term if estimates of the Company's ultimate liability are
revised.

10. Pension Plans
 ................................................................................

AFC provides retirement benefits to substantially all of its employees under
three separate defined benefit pension plans. Effective January 1, 1995, the
Company adopted a defined benefit cash balance formula, under which the Company
annually provides an allocation to each eligible employee based on a percentage
of that employee's salary, similar to a defined contribution plan arrangement.
The 1997, 1996 and 1995 allocations were based on 7.0% of each eligible
employee's salary. In addition to the cash balance allocation, certain
transition group employees, who have met specified age and service requirements
as of December 31, 1994, are eligible for a grandfathered benefit based
primarily on the employees' years of service and compensation during their
highest five consecutive plan years of employment. The Company's policy for the
plans is to fund at least the minimum amount required by the Employee Retirement
Income Security Act of 1974.

  Components of net pension expense were as follows:

For the Years Ended December 31
(In millions)                               1997          1996          1995
=============================================================================

Service cost - benefits earned
 during the year                          $  19.9       $  19.0       $  19.7

Interest cost on projected benefit
 obligations                                 23.5          21.9          21.1

Actual return on assets                     (64.0)        (42.2)        (89.3)

Net amortization and deferral                29.0           9.3          66.1
 .............................................................................
Net pension expense                       $   8.4       $   8.0       $  17.6
=============================================================================


    The following table summarizes the combined status of the three pension
plans. At December 31, 1997 and 1996, the plans' assets exceeded their projected
benefit obligations.

December 31
(In millions)                                             1997           1996
==============================================================================

Actuarial present value of benefit obligations:

  Vested benefit obligation                            $  332.6       $  308.9

  Unvested benefit obligation                               7.5            6.6
 ..............................................................................
Accumulated benefit obligation                         $  340.1       $  315.5
==============================================================================

Pension liability included in Consolidated
 Balance Sheets:

  Projected benefit obligation                         $  370.4       $  344.2

  Plan assets at fair value                               395.5          347.8
 ..............................................................................
   Plan assets greater than projected
    benefit obligation                                     25.1            3.6

  Unrecognized net gain from past experience              (44.9)          (9.1)

  Unrecognized prior service benefit                      (13.9)         (11.5)

  Unamortized transition asset                            (26.2)         (24.7)
 ..............................................................................
Net pension liability                                  $  (59.9)      $  (41.7)
==============================================================================

    As a result of the Company's merger with Allmerica P&C, certain pension
liabilities were reduced by $11.7 million to reflect their fair value as of the
merger date.

    Determination of the projected benefit obligations was based on a weighted
average discount rate of 7.0% in 1997 and 1996 and the assumed long-term rate of
return on plan assets was 9.0%. The actuarial present value of the projected
benefit obligations was determined using assumed rates of increase in future
compensation levels ranging from 5.0% to 5.5%. Plan assets are invested
primarily in various separate accounts and the general account of FAFLIC. Plan
assets also include 973,262 shares of AFC Common Stock at both December 31, 1997
and 1996, with a market value of $48.6 million and $32.6 million at December 31,
1997 and 1996, respectively.

    The Company has three separate defined contribution 401(k) plans for its
employees. The Company matches employee elective 401(k) contributions, up to a
maximum percentage determined annually by the Board of Directors. During 1997,
1996 and 1995, the Company matched 50% of employees' contributions up to 6.0% of
eligible compensation. The total expenses related to these plans were $3.3
million, $5.5 million and $5.2 million, in 1997, 1996 and 1995, respectively. In
addition to these plans, the Company has a defined contribution plan for
substantially all of its agents. The Plan expense in 1997, 1996 and 1995 was
$2.8 million, $2.0 million and $3.5 million, respectively.

    On January 1, 1998, substantially all of the aforementioned defined benefit
and defined contribution 401(k) plans were merged with the existing benefit
plans of FAFLIC. The transfer of benefit plans will not have a material impact
on the results of operations or financial position of the Company.

                                                                              67
<PAGE>
 
11. Other Postretirement Benefit Plans
 ................................................................................

In addition to the Company's pension plans, the Company currently provides
postretirement medical and death benefits to certain full-time employees and
dependents, under several plans sponsored by FAFLIC, Hanover and Citizens.
Generally, employees become eligible at age 55 with at least 15 years of
service. Spousal coverage is generally provided for up to two years after death
of the retiree. Benefits include hospital, major medical and a payment at death
equal to retirees' final compensation up to certain limits. Effective January 1,
1996, the Company revised these benefits so as to establish limits on future
benefit payments and to restrict eligibility to current employees. The medical
plans have varying copayments and deductibles, depending on the plan. These
plans are unfunded.

    The plan changes, effective January 1, 1996, resulted in a negative plan
amendment (change in eligibility and medical benefits) of $26.8 million and
curtailment (no future increases in life insurance) of $5.3 million. The
negative plan amendment will be amortized as prior service cost over the average
number of years to full eligibility (approximately nine years or $3.0 million
per year). Of the $5.3 million curtailment gain, $3.3 million has been deducted
from unrecognized loss and $2.0 million has been recorded as a reduction of the
net periodic postretirement benefit expense.

    The plans' funded status reconciled with amounts recognized in the Company's
consolidated balance sheet were as follows:

December 31
(In millions)                                           1997          1996
===========================================================================

Accumulated postretirement benefit obligation:
  Retirees                                            $  40.7       $  40.4

  Fully eligible active plan participants                 7.0           7.5

  Other active plan participants                         24.1          24.4
 ...........................................................................
                                                         71.8          72.3

Plan assets at fair value                                --            --

Accumulated postretirement benefit
 obligation in excess of plan assets                     71.8          72.3

Unrecognized prior service benefit                       15.3          23.8

Unrecognized loss                                        (0.8)         (5.0)
 ...........................................................................
Accrued postretirement benefit costs                  $  86.3       $  91.1
===========================================================================

    The components of net periodic postretirement benefit expense were as
follows:

For the Years Ended December 31
(In millions)                               1997         1996          1995
===========================================================================

Service cost                              $  3.0       $  3.2       $   4.2

Interest cost                                4.6          4.6           6.9

Amortization of gain                        (2.8)        (2.8)         (0.5)
 ...........................................................................
Net periodic postretirement
 benefit expense                          $  4.8       $  5.0       $  10.6
===========================================================================

    As a result of the Company's merger with Allmerica P&C, certain
postretirement liabilities were reduced by $6.1 million to reflect their fair
value as of the merger date.

    For purposes of measuring the accumulated postretirement benefit obligation
at December 31, 1997, health care costs were assumed to increase 8.0% in 1998,
declining thereafter until the ultimate rate of 5.5% is reached in 2001 and
remains at that level thereafter. The health care cost trend rate assumption has
a significant effect on the amounts reported. For example, increasing the
assumed health care cost trend rates by one percentage point in each year would
increase the accumulated postretirement benefit obligation at December 31, 1997
by $4.9 million, and the aggregate of the service and interest cost components
of net periodic postretirement benefit expense for 1997 by $0.6 million.

    The weighted-average discount rate used in determining the accumulated
postretirement benefit obligation was 7.0% at December 31, 1997 and 1996.

  As described in Note 10, all of the postretirement benefit plans of the
Company were merged with the existing plans of FAFLIC, effective January 1,
1998.

12. Stock-Based Compensation Plans
 ................................................................................

The Company has elected to apply the provisions of APB No. 25 (Accounting
Principles Board Opinion No. 25) in accounting for its stock-based compensation
plans, and thus no compensation cost has been recognized for stock options in
the financial statements. The pro forma effect of recognizing compensation cost
based on an instrument's fair value at the date of grant, consistent with
Statement No. 123, "Accounting for Stock-Based Compensation", results in net
income and earnings per share of $206.0 million and $3.76 per share-diluted
($3.77 per share-basic) in 1997, and $181.4 million and $3.62 per share (basic
and diluted) in 1996. Since options vest over several years and additional
awards generally are made each year, the aforementioned pro forma effects are
not likely to be representative of the effects on reported net income for future
years.

    Effective June 17, 1996, the Company adopted a Long Term Stock Incentive
Plan for employees of the Company (the "Employees' Plan"). Key employees of the
Company and its subsidiaries are eligible for awards pursuant to the Plan
administered by the Compensation Committee of the Board of Directors (the
"Committee") of the Company. Under the terms of the Employees' Plan, the maximum
number of shares available for award in any given year is equal to 2.25% of the
outstanding common stock of the Company at the beginning of the year, plus any
awards authorized but unused from prior years. In addition, the maximum number
of shares authorized for grants over the life of the plan is equal to 3,678,733
shares as of December 31, 1997, increasing annually by 1.25% of the Company's
outstanding stock.

    Options may be granted to eligible employees at a price not less than the
market price of the Company's common stock on the date of grant. Option shares
may be exercised subject to the terms prescribed by the Committee at the time of
grant, otherwise options vest at the rate of 20% annually for five consecutive
years and must be exercised not later than ten years from the date of grant.

68


<PAGE>
 
  Stock grants may be awarded to eligible employees at a price established by
the Committee (which may be zero). Under the Employees' Plan, stock grants may
vest based upon performance criteria or continued employment. Stock grants which
vest based on performance vest over a minimum one year period. Stock grants
which vest based on continued employment vest at the end of a minimum of three
consecutive years.

  Information on the Company's stock option plan is summarized below:

(In whole shares and dollars)                1997                          1996
================================================================================
                                         Weighted                      Weighted
                                          Average                       Average
                       Options     Exercise Price     Options    Exercise Price
 ................................................................................
Outstanding at
 beginning of           --------------------------
 year                   209,500        $   27.50            --        $      --

Granted                 849,500            35.64       231,500            27.50

Converted from
 Allmerica P&C
 merger                 114,509            27.40            --               --

Exercised                16,021            27.23            --               --

Forfeited                82,444            33.74        22,000            27.50
- --------------------------------------------------------------------------------
Outstanding at
 end of year          1,075,044        $   33.45       209,500        $   27.50
- --------------------------------------------------------------------------------
Options
exercisable at
end of year              57,116        $   27.38            --        $      --
- --------------------------------------------------------------------------------

  No options expired during 1997 and 1996. The fair value of each option is
estimated on the date of grant using the Black-Scholes option-pricing model. For
options granted during 1997 and 1996, the exercise price equaled the market
price of the stock on the grant date. The weighted average fair value of options
granted in 1997 and 1996 was $15.02 per share and $13.19 per share,
respectively. For options converted pursuant to the merger with Allmerica P&C,
the exercise price was less than the fair value of the stock on the conversion
date. The weighted average fair value of these options was $28.24 per share.

  The following significant assumptions were used to determine fair value for
1997 options granted and converted: dividend yield of 0.5%, expected volatility
of 31.52%, risk free interest rates ranging from 5.66% to 6.19%, and expected
lives of 2.5, 4, 5, 6 and 7 years. The following significant assumptions were
used to determine fair value for 1996 options granted: dividend yield of 0.6%,
expected volatility of 23.5%, risk free interest rates ranging from 5.29% to
6.33%, and expected lives of 2.5, 4, 5, 6 and 7 years.



  The following table summarizes information about employee options outstanding
and exercisable at December 31, 1997.

<TABLE> 
<CAPTION> 
                                                        Options Outstanding              Options Currently Exercisable
 ......................................................................................................................
                                                                                                        
                                                             Weighted                                   
                                                              Average         Weighted                        Weighted
                                                            Remaining          Average                         Average
                                                          Contractual         Exercise                        Exercise
Range of Exercise Prices                     Number             Lives            Price            Number         Price
======================================================= ==============================================================
<S>                                        <C>            <C>                 <C>                 <C>        <C> 
                                           ----------- ---------------------------------------------------------------
$24.50 to $29.90                           290,044               8.31           $27.45            55,116     $   27.09
                                                                                                        
$35.375 to $50.00                          785,000               9.41           $35.67             2,000     $   35.38

</TABLE> 

  During 1997, the Company granted 68,127 shares of nonvested stock to eligible
employees at a zero purchase price, which vest after three years of continuous
employment; 4,395 of these shares were forfeited during the year. The weighted
average fair market value of nonvested shares at the date of grant was $34.13
per share. The Company recognizes compensation expense related to nonvested
shares over the vesting period on a pro rata basis. As a result, the Company
recognized $0.7 million of compensation cost in 1997.

                                                                              69
<PAGE>
 
13. Dividend Restrictions
 ................................................................................

Massachusetts, Delaware, New Hampshire and Michigan have enacted laws governing
the payment of dividends to stockholders by insurers. These laws affect the
dividend paying ability of FAFLIC, AFLIAC, Hanover and Citizens, respectively.

  Massachusetts' statute limits the dividends an insurer may pay in any twelve
month period, without the prior permission of the Commonwealth of Massachusetts
Insurance Commissioner, to the greater of (i) 10% of its statutory policyholder
surplus as of the preceding December 31 or (ii) the individual company's
statutory net gain from operations for the preceding calendar year (if such
insurer is a life company), or its net income for the preceding calendar year
(if such insurer is not a life company). In addition, under Massachusetts law,
no domestic insurer shall pay a dividend or make any distribution to its
shareholders from other than unassigned funds unless the Commissioner shall have
approved such dividend or distribution. No dividends were declared by FAFLIC to
AFC during 1997, 1996 or 1995. During 1998, FAFLIC could pay dividends of $196.3
million to AFC without prior approval of the Commissioner.

  Pursuant to Delaware's statute, the maximum amount of dividends and other
distributions that an insurer may pay in any twelve month period, without the
prior approval of the Delaware Commissioner of Insurance, is limited to the
greater of (i) 10% of its policyholders' surplus as of the preceding December 31
or (ii) the individual company's statutory net gain from operations for the
preceding calendar year (if such insurer is a life company) or its net income
(not including realized capital gains) for the preceding calendar year (if such
insurer is not a life company). Any dividends to be paid by an insurer, whether
or not in excess of the aforementioned threshold, from a source other than
statutory earned surplus would also require the prior approval of the Delaware
Commissioner of Insurance. No dividends were declared by AFLIAC to FAFLIC during
1997, 1996 or 1995. During 1998, AFLIAC could pay dividends of $33.9 million to
FAFLIC without prior approval.

  Pursuant to New Hampshire's statute, the maximum dividends and other
distributions that an insurer may pay in any twelve month period, without prior
approval of the New Hampshire Insurance Commissioner, is limited to 10% of such
insurer's statutory policyholder surplus as of the preceding December 31.
Hanover declared dividends to Allmerica P&C totaling $120.0 million, $105.0
million and $40.0 million during 1997, 1996 and 1995, respectively. During 1998,
the maximum dividend and other distributions that could be paid to Allmerica P&C
by Hanover, without prior approval of the Insurance Commissioner, is
approximately $127.6 million.

  Pursuant to Michigan's statute, the maximum dividends and other distributions
that an insurer may pay in any twelve month period, without prior approval of
the Michigan Insurance Commissioner, is limited to the greater of 10% of
policyholders' surplus as of December 31 of the immediately preceding year or
the statutory net income less realized gains, for the immediately preceding
calendar year. Citizens Insurance declared dividends to Citizens Corporation
totaling $6.3 million and $3.0 million during 1996 and 1995, respectively. No
dividends were declared by Citizens Insurance during 1997. During 1998, Citizens
Insurance could pay dividends of $86.9 million to Citizens Corporation without
prior approval.

14. Segment Information
 ................................................................................

The Company offers financial products and services in two major areas: Risk
Management and Retirement and Asset Accumulation. Within these broad areas, the
Company conducts business principally in five operating segments.

  The Risk Management group includes two segments: Regional Property and
Casualty and Corporate Risk Management Services.

  The Regional Property and Casualty segment includes property and casualty
insurance products, such as automobile insurance, homeowners insurance,
commercial multiple-peril insurance, and workers' compensation insurance. These
products are offered by Allmerica P&C through its operating subsidiaries,
Hanover and Citizens. Substantially all of the Regional Property and Casualty
segment's earnings are generated in Michigan and the Northeast (Connecticut,
Massachusetts, New York, New Jersey, New Hampshire, Rhode Island, Vermont and
Maine). The Corporate Risk Management Services segment includes group life and
health insurance products and services which assist employers in administering
employee benefit programs and in managing the related risks.

  The Retirement and Asset Accumulation group includes three segments: Allmerica
Financial Services, Institutional Services and Allmerica Asset Management. The
Allmerica Financial Services segment includes variable annuities, variable
universal life, traditional and health insurance products distributed via retail
channels to individuals across the country. The Institutional Services segment
includes primarily group retirement products such as 401(k) plans, tax-sheltered
annuities and GIC contracts which are distributed to institutions across the
country via work-site marketing and other arrangements. Allmerica Asset
Management is a Registered Investment Advisor which provides investment advisory
services, primarily to affiliates, and to other institutions, such as insurance
companies and pension plans.

  In addition to the five operating segments, the Company also has a Corporate
segment, which consists primarily of cash, investments, corporate debt and
Capital Securities.

70
<PAGE>
 
  Summarized below is financial information with respect to business segments
for the years ended and as of December 31.

<TABLE> 
<CAPTION> 
(In millions)                                    1997              1996              1995
=========================================================================================
<S>                                       <C>               <C>               <C> 
Revenues:
 Risk Management                          -------------
  Regional Property and Casualty          $   2,275.3       $   2,196.6       $   2,109.0
  Corporate Risk Management                     396.3             361.5             328.5
 .........................................................................................
   Subtotal                                   2,671.6           2,558.1           2,437.5
 .........................................................................................
 Retirement and Asset Accumulation
  Allmerica Financial Services                  470.6             450.9             486.7
  Institutional Services                        243.4             270.7             330.2
  Allmerica Asset Management                      8.7               8.8               4.4
 .........................................................................................
   Subtotal                                     722.7             730.4             821.3
 .........................................................................................
 Corporate                                       11.2               1.8               0.4
 Eliminations                                    (9.9)            (12.7)             (4.4)
 .........................................................................................
Total                                     $   3,395.6       $   3,277.6       $   3,254.8
- -----------------------------------------------------------------------------------------
Income (loss) from continuing
 operations before income taxes:
 Risk Management
  Regional Property and Casualty          $     206.4       $     197.7       $     206.3
  Corporate Risk Management                      19.3              20.7              18.3
 .........................................................................................
   Subtotal                                     225.7             218.4             224.6
 .........................................................................................
 Retirement and Asset Accumulation
  Allmerica Financial Services                   87.4              76.2              35.2
  Institutional Services                         62.4              52.8              42.8
  Allmerica Asset Management                      1.4               1.1               2.3
 .........................................................................................
   Subtotal                                     151.2             130.1              80.3
 .........................................................................................
  Corporate                                     (11.4)            (16.8)             (3.1)
 .........................................................................................
Total                                     $     365.5       $     331.7       $     301.8
- -----------------------------------------------------------------------------------------
Identifiable assets:
 Risk Management
  Regional Property and Casualty          $   5,710.6       $   5,703.9       $   5,741.8
  Corporate Risk Management                     571.0             522.1             458.9
 .........................................................................................
   Subtotal                                   6,281.6           6,226.0           6,200.7
 .........................................................................................
 Retirement and Asset Accumulation
  Allmerica Financial Services               12,049.6           8,822.4           7,218.6
  Institutional Services                      4,158.5           3,886.7           4,280.9
  Allmerica Asset Management                      4.1               2.4               2.1
 .........................................................................................
   Subtotal                                  16,212.2          12,711.5          11,501.6
 .........................................................................................
  Corporate                                      55.2              32.8              55.4
 .........................................................................................
Total                                     $  22,549.0       $  18,970.3       $  17,757.7
- -----------------------------------------------------------------------------------------
</TABLE> 


15. Lease Commitments
 ................................................................................

Rental expenses for operating leases, principally with respect to buildings,
amounted to $33.6 million, $34.9 million and $36.4 million in 1997, 1996 and
1995, respectively. At December 31, 1997, future minimum rental payments under
non-cancelable operating leases were approximately $72.5 million, payable as
follows: 1998 - $24.8 million; 1999 - $19.8 million; 2000 - $13.6 million; 2001
- - $7.9 million; and $6.4 million thereafter. It is expected that, in the normal
course of business, leases that expire will be renewed or replaced by leases on
other property and equipment; thus, it is anticipated that future minimum lease
commitments will not be less than the amounts shown for 1998.

16. Reinsurance
 ................................................................................

In the normal course of business, the Company seeks to reduce the loss that my
arise from catastrophes or other events that cause unfavorable underwriting
results by reinsuring certain levels of risk in various areas of exposure with
other insurance enterprises or reinsurers. Reinsurance transactions are
accounted for in accordance with the provisions of Statement No. 113,
"Accounting and Reporting for Reinsurance of Short-Duration and Long-Duration
Contracts".

  Amounts recoverable from reinsurers are estimated in a manner consistent with
the claim liability associated with the reinsured policy. Reinsurance contracts
do not relieve the Company from its obligations to policyholders. Failure of
reinsurers to honor their obligations could result in losses to the Company;
consequently, allowances are established for amounts deemed uncollectible. The
Company determines the appropriate amount of reinsurance based on evaluation of
the risks accepted and analyses prepared by consultants and reinsurers and on
market conditions (including the availability and pricing of reinsurance). The
Company also believes that the terms of its reinsurance contracts are consistent
with industry practice in that they contain standard terms with respect to lines
of business covered, limit and retention, arbitration and occurrence. Based on
its review of its reinsurers' financial statements and reputations in the
reinsurance marketplace, the Company believes that its reinsurers are
financially sound.

  The Company is subject to concentration of risk with respect to reinsurance
ceded to various residual market mechanisms. As a condition to the ability to
conduct certain business in various states, the Company is required to
participate in various residual market mechanisms and pooling arrangements which
provide various insurance coverages to individuals or other entities that are
otherwise unable to purchase such coverage voluntarily provided by private
insurers. These market mechanisms and pooling arrangements include the
Massachusetts Commonwealth Automobile Reinsurers ("CAR"), the Maine Workers'
Compensation Residual Market Pool ("MWCRP") and the Michigan Catastrophic Claims
Association ("MCCA"). At December 31, 1997, CAR was the only reinsurer which
represented 10% or more of the Company's reinsurance business. As a servicing
carrier in

                                                                              71
<PAGE>
 
  Massachusetts, the Company cedes a significant portion of its private
passenger and commercial automobile premiums to CAR. Net premiums earned and
losses and loss adjustment expenses ceded to CAR in 1997, 1996 and 1995 were
$32.3 million and $28.2 million, $38.0 million and $21.8 million, and $49.1
million and $33.7 million, respectively.

  The Company ceded to MCCA premiums earned and losses and loss adjustment
expenses in 1997, 1996 and 1995 of $9.8 million and $(0.8) million, $50.5
million and $(52.9) million, and $66.8 million and $62.9 million, respectively.
Because the MCCA is supported by assessments permitted by statute, and all
amounts billed by the Company to CAR, MWCRP and MCCA have been paid when due,
the Company believes that it has no significant exposure to uncollectible
reinsurance balances.

  The effects of reinsurance were as follows:

<TABLE> 
<CAPTION> 

For the Years Ended December 31
(In millions)                                                 1997               1996                1995
==========================================================================================================
<S>                                                     <C>              <C>                  <C> 
Life and accident and health insurance premiums:        ------------
  Direct                                                $    417.4       $      389.1       $       438.9
  Assumed                                                    110.7               87.8                71.0
  Ceded                                                     (170.1)            (138.9)             (150.3)
 .......................................................................................................... 
Net premiums                                            $    358.0       $      338.0       $       359.6
- ----------------------------------------------------------------------------------------------------------
Property and casualty premiums written:                                                       
  Direct                                                $  2,068.5       $    2,039.7       $     2,039.4
  Assumed                                                    103.1              108.7               125.0
  Ceded                                                     (179.8)            (234.0)             (279.1)
 .......................................................................................................... 
Net premiums                                            $  1,991.8       $    1,914.4       $     1,885.3
- ----------------------------------------------------------------------------------------------------------
Property and casualty premiums earned:                                                        
  Direct                                                $  2,046.2       $    2,018.5       $     2,021.7
  Assumed                                                    102.0              112.4               137.7
  Ceded                                                     (195.1)            (232.6)             (296.2)
 .......................................................................................................... 
Net premiums                                            $  1,953.1       $    1,898.3       $     1,863.2
- ----------------------------------------------------------------------------------------------------------
Life and accident and health insurance and                                                    
other individual policy benefits,                                                             
 claims, losses and loss adjustment expenses:                                                 
  Direct                                                $    656.4       $      606.5       $       741.0
  Assumed                                                     61.6               44.9                38.5
  Ceded                                                     (158.8)             (77.8)              (69.5)
 .......................................................................................................... 
Net policy benefits, claims, losses                                                           
 and loss adjustment expenses                           $    559.2       $      573.6       $       710.0
- ----------------------------------------------------------------------------------------------------------
Property and casualty benefits,                                                               
 claims, losses and loss                                                                      
 adjustment expenses:                                                                         
  Direct                                                $  1,464.9       $    1,299.8       $     1,383.3
  Assumed                                                    101.2               85.8               146.1
  Ceded                                                     (120.6)              (2.2)             (229.1)
 .......................................................................................................... 
Net policy benefits, claims, losses                                                           
 and loss adjustment expenses                           $  1,445.5       $    1,383.4       $     1,300.3
- ----------------------------------------------------------------------------------------------------------
</TABLE> 

17. Deferred Policy Acquisition Costs
 ................................................................................

The following reflects the changes to the deferred policy acquisition asset:

<TABLE> 
<CAPTION> 

For the Years Ended December 31
(In millions)                                    1997           1996           1995
====================================================================================
<S>                                          <C>            <C>            <C> 
                                             ----------
Balance at beginning of year                 $  822.7       $  735.7       $  802.8
 Acquisition expenses deferred                  617.7          547.4          505.4
 Amortized to expense during
  the year                                     (476.0)        (470.1)        (470.9)
 Adjustment to equity during
  the year                                      (11.1)           9.7          (50.4)
 Transferred to the Closed Block                   --             --          (24.8)
 Adjustment for cession of term                                    
  life insurance                                   --             --          (26.4)
 Adjustment for cession of disability                              
  income insurance                              (38.6)            --             --
 Adjustment for revision of universal                                             
  life and variable universal life                                                
  insurance mortality assumptions                50.8             --             --
 ....................................................................................
Balance at end of year                       $  965.5       $  822.7       $  735.7
- ------------------------------------------------------------------------------------
</TABLE> 

  At October 1, 1997, the Company revised the mortality assumptions for
universal life and variable universal life product lines. These revisions
resulted in a $50.8 million recapitalization of deferred policy acquisition
costs.

18. Liabilities for Outstanding Claims,
Losses and Loss Adjustment Expenses
 ................................................................................

The Company regularly updates its estimates of liabilities for outstanding
claims, losses and loss adjustment expenses as new information becomes available
and further events occur which may impact the resolution of unsettled claims for
its property and casualty and its accident and health lines of business. Changes
in prior estimates are reflected in results of operations in the year such
changes are determined to be needed and recorded.

  The liability for future policy benefits and outstanding claims, losses and
loss adjustment expenses related to the Company's accident and health business
was $533.6 million, $471.7 million and $446.9 million at December 31, 1997, 1996
and 1995, respectively. Accident and health claim liabilities were re-estimated
for all prior years and were decreased by $0.2 million and $0.6 million in 1997
and 1996, respectively, and increased by $17.6 million in 1995. Unfavorable
development in the accident and health business during 1995 was primarily due to
reserve strengthening and adverse experience in the Company's individual
disability income line of business. Effective October 1, 1997, the Company ceded
substantially all of its individual disability income line of

72
<PAGE>
 
business, under a 100% coinsurance agreement. At December 31, 1997, the
individual disability income reserves ceded under this agreement were $249.0
million, representing 46.7% of the Company's total accident and health reserves.

   The following table provides a reconciliation of the beginning and ending
property and casualty reserve for unpaid losses and loss adjustment expenses:

<TABLE> 
<CAPTION> 

For the Years Ended December 31
(In millions)                                                         1997             1996             1995
============================================================================================================
<S>                                                             <C>              <C>              <C> 
Reserve for losses and LAE,
 beginning of year                                              $  2,744.1       $  2,896.0       $  2,821.7

Incurred losses and LAE, net of 
 reinsurance recoverable:

  Provision for insured events
   of current year                                                 1,564.1          1,513.3          1,427.3

  Decrease in provision for
   insured events of prior years                                    (127.9)          (141.4)          (137.6)
 ............................................................................................................
Total incurred losses and LAE                                      1,436.2          1,371.9          1,289.7
 ............................................................................................................
Payments, net of reinsurance
 recoverable:

  Losses and LAE attributable to
   insured events of current year                                    775.1            759.6            652.2

  Losses and LAE attributable to
   insured events of prior years                                     732.1            627.6            614.3
 ............................................................................................................
Total payments                                                     1,507.2          1,387.2          1,266.5
 ............................................................................................................
Change in reinsurance recoverable
 on unpaid losses                                                    (50.2)          (136.6)            51.1

Other (1)                                                             (7.5)            --               --
 ............................................................................................................
Reserve for losses and LAE,
 end of year                                                    $  2,615.4       $  2,744.1       $  2,896.0
============================================================================================================
</TABLE> 

(1) Includes purchase accounting adjustments.

   As part of an ongoing process, the property and casualty reserves have been
re-estimated for all prior accident years and were decreased by $127.9 million,
$141.4 million and $137.6 million in 1997, 1996 and 1995, respectively.

   The decrease in favorable development on prior years' reserves of $13.5
million in 1997 results primarily from a $24.6 million decrease in favorable
development at Hanover to $58.4 million, partially offset by an $11.1 million
increase in favorable development at Citizens to $69.5 million. The decrease in
Hanover's favorable development of $24.6 million in 1997 reflects a decrease in
favorable development of $25.0 million, to $17.4 million in the personal
automobile line, as well as a decrease in favorable development of $8.5 million,
to unfavorable development of $2.8 million in the commercial multiple peril
line. These decreases were partially offset by an increase in favorable
development in the workers' compensation line of $11.5 million, to $28.8
million. The increase in favorable development at Citizens in 1997 reflects
improved severity in the workers' compensation line where favorable development
increased $13.9 million, to $35.7 million and in the commercial multiple peril
line where favorable development increased $7.0 million to $4.3 million,
partially offset by less favorable development in the personal automobile line,
where favorable development decreased $10.5 million, to $22.5 million in 1997.

   The increase in favorable development on prior years' reserves of $3.8
million in 1996 results primarily from an $11.4 million increase in favorable
development at Citizens. The increase in Citizens' favorable development of
$11.4 million in 1996 reflects improved severity in the personal automobile
line, where favorable development increased $28.6 million to $33.0 million in
1996, partially offset by less favorable development in the workers'
compensation line of $10.9 million. Hanover's favorable development, including
voluntary and involuntary pools, decreased $7.7 million in 1996 to $82.9
million, primarily attributable to a decrease in favorable development in the
workers' compensation line of $19.8 million. Favorable development in the
personal automobile line also decreased $4.7 million, to $42.4 million in 1996.
These decreases were offset by increases in favorable development of $1.9
million and $5.6 million, to $12.6 million and $5.7 million, in the commercial
automobile and commercial multiple peril lines, respectively. Favorable
development in other lines increased by $8.8 million, primarily as a result of
environmental reserve strengthening in 1995. Favorable development in Hanover's
voluntary and involuntary pools increased $3.7 million to $4.1 million during
1996.

   Citizens' favorable development in 1997 primarily reflects a modest shift
over the past few years of the workers' compensation business to Western and
Northern Michigan, which have demonstrated more favorable loss experience than
Eastern Michigan.

   Citizens' favorable development in 1996 and 1995 primarily reflects the
initiatives taken by the Company to manage medical costs in both the automobile
and workers' compensation lines, as well as the impact of the Michigan Supreme
Court ruling on workers' compensation indemnity payments in 1995, which
decreases the maximum amount to be paid for indemnity cases on all existing and
future claims.

   Hanover's favorable development from 1995 to 1997 primarily reflects
favorable legislation related to workers' compensation, improved safety features
in automobiles and a moderation of medical costs and inflation.

   In 1995, Hanover's favorable development was primarily attributable to a re-
estimate of reserves with respect to certain types of workers' compensation
policies including large deductibles and excess of loss policies. In addition,
during 1995 Hanover refined its estimation of unallocated loss adjustment
expenses which increased favorable development in that year.

                                                                              73
<PAGE>
 
   This favorable development reflects the Regional Property and Casualty
subsidiaries' reserving philosophy consistently applied over these periods.
Conditions and trends that have affected development of the loss and LAE
reserves in the past may not necessarily occur in the future.

   Due to the nature of the business written by the Regional Property and
Casualty subsidiaries, the exposure to environmental liabilities is relatively
small and therefore their reserves are relatively small compared to other types
of liabilities. Loss and LAE reserves related to environmental damage and toxic
tort liability, included in the total reserve for losses and LAE were $53.1
million and $50.8 million, net of reinsurance of $15.7 million and $20.2 million
at the end of 1997 and 1996, respectively. The Regional Property and Casualty
subsidiaries do not specifically underwrite policies that include this coverage,
but as case law expands policy provisions and insurers' liability beyond the
intended coverage, the Regional Property and Casualty subsidiaries may be
required to defend such claims. Due to their unusual nature and absence of
historical claims data, reserves for these claims are not determined using
historical experience to project future losses. The Company estimated its
ultimate liability for these claims based upon currently known facts, reasonable
assumptions where the facts are not known, current law and methodologies
currently available. Although these claims are not material, their existence
gives rise to uncertainty and is discussed because of the possibility, however
remote, that they may become material. The Company believes that,
notwithstanding the evolution of case law expanding liability in environmental
claims, recorded reserves related to these claims are adequate. In addition, the
Company is not aware of any litigation or pending claims that may result in
additional material liabilities in excess of recorded reserves. The
environmental liability could be revised in the near term if the estimates used
in determining the liability are revised.

19. Minority Interest
 ................................................................................
The Company's interest in Allmerica P&C, through its wholly-owned subsidiary
FAFLIC, is represented by ownership of 59.5% and 58.3% of the outstanding shares
of common stock at December 31, 1996 and 1995, respectively. Allmerica P&C was a
wholly-owned subsidiary of AFC at December 31, 1997. Allmerica P&C's interest in
Citizens was approximately 82.5% at December 31, 1997 and 1996, and 81.1% at
December 31, 1995.

  Minority interest at December 31, 1997 also reflects the Company's issuance of
Capital Securities (See Note 3).

20. Contingencies
 ................................................................................
Regulatory and Industry Developments

Unfavorable economic conditions may contribute to an increase in the number of
insurance companies that are under regulatory supervision. This may result in an
increase in mandatory assessments by state guaranty funds, or voluntary payments
by, solvent insurance companies to cover losses to policyholders of insolvent or
rehabilitated companies. Mandatory assessments, which are subject to statutory
limits, can be partially recovered through a reduction in future premium taxes
in some states. The Company is not able to reasonably estimate the potential
effect on it of any such future assessments or voluntary payments.

Litigation

In July 1997, a lawsuit was instituted in Louisiana against AFC and certain of
its subsidiaries by individual plaintiffs alleging fraud, unfair or deceptive
acts, breach of contract, misrepresentation and related claims in the sale of
life insurance policies. In October 1997, plaintiffs voluntarily dismissed the
Louisiana suit and refiled the action in Federal District Court in Worcester,
Massachusetts. The plaintiffs seek to be certified as a class. The case is in
early stages of discovery and the Company is evaluating the claims. Although the
Company believes it has meritorious defenses to plaintiffs' claims, there can be
no assurance that the claims will be resolved on a basis which is satisfactory
to the Company.

   On June 23, 1995, the governor of Maine approved a legislative settlement for
the Maine Workers' Compensation Residual Market Pool deficit for the years 1988
through 1992. The settlement provides for an initial funding of $220.0 million
toward the deficit. The insurance carriers were liable for $65.0 million and
employers would contribute $110.0 million payable through surcharges on premiums
over the course of the next ten years. The major insurers are responsible for
90% of the $65.0 million. Hanover's allocated share of the settlement was
approximately $4.2 million, which was paid in December 1995. The remainder of
the deficit of $45.0 million will be paid by the Maine Guaranty Fund, payable in
quarterly contributions over ten years. A group of smaller carriers filed
litigation to appeal the settlement. Although the Company believes that adequate
reserves have been established for any additional liability, there can be no
assurance that the appeal will be resolved on a basis which is satisfactory to
the Company.

   The Company has been named a defendant in various other legal proceedings
arising in the normal course of business. In the Company's opinion, based on the
advice of legal counsel, the ultimate resolution of these proceedings will not
have a material effect on the Company's consolidated financial statements.
However, liabilities related to these proceedings could be established in the
near term if estimates of the ultimate resolution of these proceedings are
revised.

74
<PAGE>
 
Residual Markets

The Company is required to participate in residual markets in various states.
The results of the residual markets are not subject to the predictability
associated with the Company's own managed business, and are significant to the
workers' compensation line of business and both the private passenger and
commercial automobile lines of business.

Year 2000

The Year 2000 issue is the result of computer programs being written using two
digits rather than four to define the applicable year. Any of the Company's
computer programs that have date-sensitive software may recognize a date using
"00" as the year 1900 rather than the year 2000. This could result in a system
failure or miscalculations causing disruptions of operations, including, among
other things, a temporary inability to process transactions, send invoices or
engage in similar normal business activities.

   Although the Company does not believe that there is a material contingency
associated with the Year 2000 project, there can be no assurance that exposure
for material contingencies will not arise.

21. Statutory Financial Information
 ................................................................................
The insurance subsidiaries are required to file annual statements with state
regulatory authorities prepared on an accounting basis prescribed or permitted
by such authorities (statutory basis). Statutory surplus differs from
shareholders' equity reported in accordance with generally accepted accounting
principles primarily because policy acquisition costs are expensed when
incurred, investment reserves are based on different assumptions, postretirement
benefit costs are based on different assumptions and reflect a different method
of adoption, life insurance reserves are based on different assumptions and
income tax expense reflects only taxes paid or currently payable.

  Statutory net income and surplus are as follows:


(In millions)                                 1997           1996           1995
================================================================================
Statutory Net Income (Combined)                                  
 ................................................................................
 Property and Casualty Companies        $    190.3     $    155.3     $    155.3
 Life and Health Companies                   191.2          133.3          134.3
 ................................................................................

Statutory Shareholders'                                          
Surplus (Combined)                                               
 ................................................................................
 Property and Casualty Companies        $  1,279.8     $  1,201.6     $  1,128.4
 Life and Health Companies                 1,221.3        1,120.1          965.6
 ................................................................................

22. Quarterly Results of Operations (Unaudited)
 ................................................................................
The quarterly results of operations for 1997 and 1996 are summarized below:

<TABLE> 
<CAPTION> 

For the Three Months Ended
(In millions)
============================================== =======================================================
1997                                             March 31        June 30       Sept. 30        Dec. 31
                                                ======================================================
<S>                                             <C>            <C>            <C>            <C> 
Total revenues                                  $   854.9      $   832.5      $   855.7      $   852.5
============================================== =======================================================
Net income                                      $    15.9      $    37.7      $    60.7      $    94.9
============================================== =======================================================
Net income per share (basic and diluted)        $    0.32      $    0.75      $    1.04      $    1.58
============================================== =======================================================
Dividends declared per share                    $    0.05      $    0.05      $    0.05      $    0.05
============================================== =======================================================
                                               
1996                                           
                                               
Total revenues                                  $   831.4      $   798.9      $   806.9      $   840.4
============================================== =======================================================
Net income                                      $    47.3      $    42.6      $    46.7      $    45.3
============================================== =======================================================
Net income per share (basic and diluted)        $    0.94      $    0.85      $    0.93      $    0.91
============================================== =======================================================
Dividends declared per share                    $    0.05      $    0.05      $    0.05      $    0.05
============================================== =======================================================
</TABLE> 

Note: Due to the use of weighted average shares outstanding when calculating
earnings per common share, the sum of the quarterly per common share data may
not equal the per common share data for the year.

                                                                              75
<PAGE>
 
Allmerica Financial Corporation


BOARD OF DIRECTORS

Michael P. Angelini (A)
Partner, Bowditch & Dewey, LLP

Gail L. Harrison (D)
Founding Principal, The Wexler Group

Robert P. Henderson (C)
General Partner, Greylock Management 
Corporation

M Howard Jacobson (A)
Senior Advisor and Consultant,
Bankers Trust Company

J. Terrence Murray (D)
Chairman and Chief Executive Officer,
Fleet Financial Group, Inc.

Robert J. Murray (D)
Chairman, President and Chief Executive Officer, 
New England Business Service, Inc.

John F. O'Brien
President and Chief Executive Officer,
Allmerica Financial Corporation

John L. Sprague (A)
President, John L. Sprague Associates, Inc.

Robert G. Stachler (C)
Partner, Taft, Stettinius & Hollister

Herbert M. Varnum (C)
Former Chairman and Chief Executive Officer, 
Quabaug Corporation

Richard Manning Wall (C)
General Counsel and Assistant to the Chairman 
and CEO, FLEXcon Company, Inc.

(A) Audit Committee
(C) Compensation Committee
(D) Directors Committee


OPERATING COMMITTEE

Bruce C. Anderson
Vice President, Corporate Services

Robert E. Bruce
Vice President, Corporate Technology Services

John P. Kavanaugh
Vice President and Chief Investment Officer

John F. Kelly
Vice President, General Counsel and
Assistant Secretary

J. Barry May
President, The Hanover Insurance Company

James R. McAuliffe
President, Citizens Insurance Company
of America

John F. O'Brien
President and Chief Executive Officer

Edward J. Parry III
Vice President, Chief Financial Officer
and Treasurer

Richard M. Reilly
Vice President, Allmerica Financial Services

Eric A. Simonsen
President, Allmerica Services Corporation

Phillip E. Soule
Vice President, Corporate Risk Management 
Services

76
<PAGE>
 
Shareholder Information

ANNUAL MEETING OF SHAREHOLDERS

The management and Board of Directors of Allmerica Financial Corporation invite 
you to attend the Company's Annual Meeting of Shareholders. The meeting will be 
held on May 12, 1998, at 9:00 a.m. at Allmerica Financial, 440 Lincoln Street, 
Worcester, MA.

COMMON STOCK AND SHAREHOLDER OWNERSHIP PROFILE

The common stock of Allmerica Financial Corporation is traded on the New York 
Stock Exchange under the symbol "AFC." On March 6, 1998, the Company had 62,369 
shareholders of record. On the same date, the trading price of the Company's 
common stock closed at $62 1/2 per share.

COMMON STOCK PRICES AND DIVIDENDS

1997                          HIGH                   LOW               DIVIDENDS
- --------------------------------------------------------------------------------
First Quarter              $40 1/4               $32 5/8                   $0.05
 ................................................................................
Second Quarter             $40 3/8               $33 1/2                   $0.05
 ................................................................................
Third Quarter              $45 1/4               $39 1/4                   $0.05
 ................................................................................
Fourth Quarter             $51                   $42 7/8                   $0.05
 ................................................................................


1996                          HIGH                   LOW               DIVIDENDS
- --------------------------------------------------------------------------------
First Quarter              $28                   $24 3/4                   $0.05
 ................................................................................
Second Quarter             $30 1/8               $25 1/4                   $0.05
 ................................................................................
Third Quarter              $32 7/8               $27 1/2                   $0.05
 ................................................................................
Fourth Quarter             $33 3/4               $30 1/8                   $0.05
 ................................................................................

DIVIDENDS

Allmerica Financial Corporation currently pays a quarterly cash dividend of
$0.05 per share.

REGISTRAR AND STOCK TRANSFER AGENT

First Chicago Trust Company of New York
525 Washington Boulevard 
Jersey City, NJ 07303-2512
(800) 317-4454

INDEPENDENT ACCOUNTANTS
Price Waterhouse LLP
160 Federal Street
Boston, MA 02110

INDUSTRY RATINGS

                                   A.M.       STANDARD                    DUFF &
CLAIMS PAYING ABILITY              BEST         &POORS         MOODY'S    PHELPS
- --------------------------------------------------------------------------------
First Allmerica Financial                                                       
Life Insurance Company                A             AA-             A1        AA
 ................................................................................
Allmerica Financial                                                             
Life Insurance and
Annuity Company                       A             AA-             A1        AA
 ................................................................................
The Hanover Insurance                                                           
Company                               A             AA-             A1        --
 ................................................................................
Citizens Insurance                                                              
Company of America                    A             --              --        --
 ................................................................................


                                              STANDARD                    DUFF &
DEBT RATINGS                                   & POORS         MOODY'S    PHELPS
- --------------------------------------------------------------------------------
Allmerica Financial
Corporation Senior Debt                              A-             A2        A+
 ................................................................................
Allmerica Financial
Corporation Capital
Securities                                         BBB+             A2        --
 ................................................................................

TOLL-FREE INVESTOR INFORMATION LINE

Call our toll-free investor information line, (800) 407-5222, to receive 
additional printed information, including Form 10-K's or quarterly reports on 
Form 10-Q filed with the Securities and Exchange Commission, fax-on-demand 
services, access to shareholder services, pre-recorded messages and other 
services. Alternatively, investors may address questions to:

Jean Peters, Vice President-Investor Relations
Allmerica Financial Corporation 
440 Lincoln Street, Worcester, MA 01653
tel. (508) 855-1000 fax (508) 852-7588

MacArthur Starks, Jr., Director-Investor Relations
tel (508) 855-1000 fax (508) 855-3675

CORPORATE OFFICES AND PRINCIPAL SUBSIDIARIES
Allmerica  Financial Corporation
440 Lincoln Street
Worcester, MA 01653

The Hanover Insurance Company
100 North Parkway
Worcester, MA 01605

Citizens Insurance Company of America
645 West Grand River
Howell, MI 48843


Printed entirely on recycled paper

Design: The Graphic Expression Inc., New York



<PAGE>
 
                                                                      Exhibit 21
                                        
               Direct and Indirect Subsidiaries of the Registrant

I.  Allmerica Financial Corporation (Delaware)
    A.  Allmerica, Inc. (Massachusetts)
    B.  Allmerica Funding Corp. (Massachusetts)
    C.  First Allmerica Financial Life Insurance Company (Massachusetts)
        1.  Logan Wells Water Company, Inc. (New Jersey)
        2.  SMA Financial Corp. (Massachusetts)
            a.  Allmerica Property & Casualty Companies, Inc. (Delaware) (65.8%
                owned)
                i.    APC Funding Corp. (Massachusetts)
                ii.   Allmerica Financial Insurance Brokers, Inc. 
                      (Massachusetts)
                iii.  Citizens Insurance Company of Illinois, Inc. (Illinois)
                iv.   The Hanover Insurance Company (New Hampshire)
                    1.  Allmerica Financial Benefit Insurance Company 
                        (Pennsylvania)
                    2.  Allmerica Plus Insurance Agency, Inc. (Massachusetts)
                    3.  The Hanover American Insurance Company (New Hampshire)
                    4.  Hanover Texas Insurance Management Company, Inc. (Texas)
                    5.  Citizens Corporation (Delaware) (82.5% owned)
                        a.  Citizens Insurance Company of Ohio (Ohio)
                        b.  Citizens Insurance Company of America (Michigan)
                            i.  Citizens Management Inc. (Michigan)
                        c.  Citizens Insurance Company of the Midwest (Indiana)
                    6.  AMGRO, Inc. (Massachusetts)
                        a.  Lloyds Credit Corporation (Massachusetts)
                    7.  Massachusetts Bay Insurance Company (New Hampshire)
                    8.  Allmerica Financial Alliance Insurance Company (New 
                        Hampshire)
            b.  Sterling Risk Management Services, Inc. (Delaware)
            c.  Allmerica Trust Company, N.A. (Federally Chartered) (99.2% 
                owned)
            d.  Allmerica Financial Life Insurance and Annuity Company 
                (Delaware)
                i.  Somerset Square, Inc.  (Massachusetts)
            e.  Allmerica Institutional Services, Inc. (Massachusetts)
            f.  Allmerica Investments, Inc. (Massachusetts)
            g.  Allmerica Investment Management Company, Inc. (Massachusetts)
            h.  Allmerica Asset Management, Inc. (Massachusetts)
            i.  Allmerica Financial Services Insurance Agency, Inc. 
                (Massachusetts)
            j.  Allmerica Asset Management, Limited (Bermuda)
            k.  Allmerica Benefits, Inc. (Florida)
    D.  Allmerica Property & Casualty Companies, Inc. (Delaware) (34.2% owned)
    E.  AFC Capital Trust I (Delaware)
    F.  Allmerica Services Corporation (Massachusetts)
    G.  First Sterling Reinsurance Company Limited (Bermuda)


                                      62

<PAGE>
 
                                                                      Exhibit 23

                      CONSENT OF INDEPENDENT ACCOUNTANTS

                                        
We hereby consent to the incorporation by reference in the Registration
Statements on Form S-8 (No. 333-576, No. 333-578, No. 333-580, No. 333-582, No.
333-24929 and No. 333-31397) of Allmerica Financial Corporation of our report
dated February 3, 1998, appearing in the Allmerica Financial Corporation 1997
Annual Report to Shareholders which is incorporated in this Annual Report on
Form 10-K. We also consent to the incorporation by reference of our report on
the Financial Statement Schedules, which also appear in this Form 10-K.


/s/   Price Waterhouse LLP

Price Waterhouse LLP
Boston, Massachusetts
March 24, 1998


                                      63

<PAGE>
 
                                                                      Exhibit 24

                               POWER OF ATTORNEY

  We, the undersigned, hereby severally constitute and appoint John F. O'Brien,
John F. Kelly and Edward J. Parry III, and each of them singly, our true and
lawful attorneys, with full power in each of them, sign for and in each of our
names and in any and all capacities, Form 10-K of Allmerica Financial
Corporation (the "Company") and any other filings made on behalf of said Company
pursuant to the requirements of the Securities Exchange Act of 1934, and to file
the same with all exhibits and other documents in connection therewith, with the
Securities and Exchange Commission, granting unto said attorneys and each of
them, acting alone, full power and authority to do and perform each and every
act and thing requisite or necessary to be done, hereby ratifying and confirming
all that said attorneys or any of them may lawfully do or cause to be done by
virtue hereof.  Witness our hands and common seal on the date set forth below.

<TABLE>
<CAPTION>
            Signature                               Title                      Date
            ---------                               -----                      ----
<S>                                        <C>                                 <C> 
     /s/ John F. O'Brien                                                                
- --------------------------------------- 
     John F. O'Brien                       Director, President and CEO         1/29/98  
                                                                                        
                                                                                        
     /s/ Edward J. Parry III                                                            
- ---------------------------------------                                                 
     Edward J. Parry III                   Vice President, CFO, Treasurer      1/29/98  
                                           and Principal Accounting Officer             
                                                                                        
     /s/ Michael P. Angelini                                                            
- ---------------------------------------                                                 
     Michael P. Angelini                   Director                            1/29/98  
                                                                                        
                                                                                        
     /s/ Gail L. Harrison                                                               
- ---------------------------------------                                                 
     Gail L. Harrison                      Director                            1/29/98  
                                                                                        
                                                                                        
     /s/ Robert P. Henderson                                                            
- ---------------------------------------                                                 
     Robert P. Henderson                   Director                            1/29/98  
                                                                                        
                                                                                        
     /s/ M Howard Jacobson                                                              
- ---------------------------------------                                                 
     M Howard Jacobson                     Director                            1/29/98  
                                                                                        
                                                                                        
- ---------------------------------------                                                 
     J. Terrence Murray                    Director                            1/29/98  
                                                                                        
                                                                                        
     /s/ Robert J. Murray                                                               
- ---------------------------------------                                                 
     Robert J. Murray                      Director                            1/29/98  
                                                                                        
                                                                                        
     /s/ John L. Sprague                                                                
- ---------------------------------------                                                 
     John L. Sprague                       Director                            1/29/98  
                                                                                        
                                                                                        
     /s/ Robert G. Stachler                                                             
- ---------------------------------------                                                 
     Robert G. Stachler                    Director                            1/29/98   
</TABLE>

                                      64
<PAGE>
 
<TABLE> 
<S>                                        <C>                                <C> 
      /s/ Herbert M. Varnum
- ---------------------------------------  
     Herbert M. Varnum                     Director                           1/29/98
 
 
     /s/ Richard Manning Wall
- ---------------------------------------  
     Richard Manning Wall                  Director                           1/29/98
 
</TABLE> 
 
                                      65

<TABLE> <S> <C>

<PAGE>
<ARTICLE> 7
<LEGEND>
This Schedule contains summary financial information extracted from the
Consolidated Financial Statements of Allmerica Financial Corporation as of
December 31, 1997 and for the period then ended, and is qualified in its
entirety by reference to such financial statements.
</LEGEND>
<MULTIPLIER> 1,000,000
       
<S>                             <C>
<PERIOD-TYPE>                   12-MOS
<FISCAL-YEAR-END>                          DEC-31-1997
<PERIOD-END>                               DEC-31-1997
<DEBT-HELD-FOR-SALE>                             7,314
<DEBT-CARRYING-VALUE>                                0
<DEBT-MARKET-VALUE>                                  0
<EQUITIES>                                         479
<MORTGAGE>                                         568
<REAL-ESTATE>                                       50
<TOTAL-INVEST>                                   8,701
<CASH>                                             215
<RECOVER-REINSURE>                               1,040
<DEFERRED-ACQUISITION>                             966
<TOTAL-ASSETS>                                  22,549
<POLICY-LOSSES>                                  2,599
<UNEARNED-PREMIUMS>                                847
<POLICY-OTHER>                                   2,825
<POLICY-HOLDER-FUNDS>                            1,853
<NOTES-PAYABLE>                                    235
                              300
                                          0
<COMMON>                                             1
<OTHER-SE>                                       2,380
<TOTAL-LIABILITY-AND-EQUITY>                    22,549
                                       2,311
<INVESTMENT-INCOME>                                653
<INVESTMENT-GAINS>                                  76
<OTHER-INCOME>                                     355
<BENEFITS>                                       2,005
<UNDERWRITING-AMORTIZATION>                        425
<UNDERWRITING-OTHER>                               600
<INCOME-PRETAX>                                    366
<INCOME-TAX>                                        94
<INCOME-CONTINUING>                                272
<DISCONTINUED>                                       0
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                       209
<EPS-PRIMARY>                                     3.83
<EPS-DILUTED>                                     3.82
<RESERVE-OPEN>                                   2,744
<PROVISION-CURRENT>                              1,559
<PROVISION-PRIOR>                                (123)
<PAYMENTS-CURRENT>                                 775
<PAYMENTS-PRIOR>                                   732
<RESERVE-CLOSE>                                  2,615
<CUMULATIVE-DEFICIENCY>                          (123)
        

</TABLE>

<PAGE>
 
                                                                    EXHIBIT 99.2
                                                                                
                        ALLMERICA FINANCIAL CORPORATION
                                        
             IMPORTANT FACTORS REGARDING FORWARD-LOOKING STATEMENTS


   The Company wishes to caution readers that the following important factors,
among others, in some cases have affected the Company's results and in the
future could cause actual results and needs of the Company to vary materially
from forward-looking statements made from time to time by the Company on the
basis of management's then-current expectations.  The businesses in which the
Company is engaged are in rapidly changing and competitive markets and involve a
high degree of risk, and accuracy with respect to forward looking projections is
difficult.


GEOGRAPHIC CONCENTRATION IN THE PROPERTY AND CASUALTY INSURANCE BUSINESS

   Substantially all of the Company's property and casualty insurance
subsidiaries net premiums written and earnings are generated in Michigan and the
Northeast (Connecticut, Massachusetts, New York, New Jersey, New Hampshire and
Maine). The revenues and profitability of the Company's property and casualty
insurance subsidiaries are therefore subject to prevailing economic, regulatory,
demographic and other conditions, including adverse weather, in Michigan and the
Northeast.


CYCLICALITY IN THE PROPERTY AND CASUALTY INSURANCE INDUSTRY

   Historically, the property and casualty insurance industry has been highly
cyclical.  The property and casualty industry's profitability can be affected
significantly by price competition, volatile and unpredictable developments such
as extreme weather conditions and natural disasters, legal developments
affecting insurer liability and the size of jury awards, fluctuations in
interest rates and other factors that affect investment returns and other
general economic conditions and trends that may affect the adequacy of reserves.

   Over the past several years, the property and casualty insurance industry as
a whole has been in a soft market.  Competition for premiums in the property and
casualty insurance markets may continue to have an adverse impact on the
Company's rates and profitability.


CATASTROPHE LOSSES IN THE PROPERTY AND CASUALTY INSURANCE INDUSTRY

   Property and casualty insurers are subject to claims arising out of
catastrophes, which may have a significant impact on their results of operations
and financial condition.  The Company may experience catastrophe losses in the
future which could have a material adverse impact on the Company.  Catastrophes
can be caused by various events including hurricanes, earthquakes, tornadoes,
wind, hail, fires, severe winter weather and explosions, and the frequency and
severity of catastrophes are inherently unpredictable.  The extent of losses
from a catastrophe is a function of two factors:  the total amount of insured
exposure in the area affected by the event and the severity of the event.
Although catastrophes can cause losses in a variety of property and casualty
lines, homeowners and commercial property insurance have in the past generated
the vast majority of the Company's catastrophe-related claims.  The Company
purchases catastrophe reinsurance as protection against catastrophe losses.  The
Company believes, based upon its review of its reinsurers' financial statements
and reputations in the reinsurance marketplace, that the financial condition of
its reinsurers is sound.  However, there can be no assurance that reinsurance
will be adequate to protect the Company against such losses or that such
reinsurance will continue to be available to the Company in the future at
commercially reasonable rates.

UNCERTAINTY REGARDING ADEQUACY OF PROPERTY AND CASUALTY LOSS RESERVES
<PAGE>
 
   The Company's property and casualty insurance subsidiaries maintain reserves
to cover their estimated ultimate liability for losses and loss adjustment
expenses ("LAE") with respect to reported and unreported claims incurred as of
the end of each accounting period.  These reserves are estimates, involving
actuarial projections at a given time, of what the Company's property and
casualty insurance subsidiaries expect the ultimate settlement and
administration of claims will cost based on facts and circumstances then known,
predictions of future events, estimates of future trends in claims severity and
judicial theories of liability, legislative activity and other factors.  The
inherent uncertainties of estimating reserves are greater for certain types of
property and casualty insurance lines, particularly workers' compensation, where
a longer period of time may elapse before a definitive determination of ultimate
liability may be made, and environmental liability, where the technological,
judicial and political climates involving these types of claims are changing.

   The Company's property and casualty insurance subsidiaries regularly review
reserving techniques, reinsurance and overall reserve adequacy.  Based upon (I)
review of historical data, legislative enactments, judicial decision, legal
developments in imposition of damages, changes in political attitudes and trends
in general economic conditions; (ii) review of per claim information; (iii)
historical loss experience of the property and casualty insurance subsidiaries
and the industry; and (iv) the relatively short-term nature of most of its
property and casualty insurance policies, management believes that adequate
provision has been made for reserves.  However, establishment of appropriate
reserves is an inherently uncertain process involving estimates of future losses
and there can be no certainty that currently established reserves will prove
adequate in light of subsequent actual experience.  The Company's property and
casualty insurance subsidiaries' reserves are annually certified as required by
insurance regulatory authorities.

SENSITIVITY TO INTEREST RATES RELATIVE TO LIFE INSURANCE SUBSIDIARIES

   The Company's life insurance subsidiaries are exposed to risk of
disintermediation and reduction in interest spread or profit margins when
interest rates fluctuate.  Bond calls, mortgage prepayments, contract surrenders
and withdrawals of life insurance policies, annuities and guaranteed investment
contracts are influenced by the interest rate environment.  Since the Company's
life insurance subsidiaries' investment portfolios consist primarily of fixed
income assets, the investment portfolio market value and the yields on newly
invested and reinvested assets vary depending on interest rates.  Management
attempts to mitigate any negative impact of interest rate changes through
asset/liability management, product design (including an increased focus on
variable insurance products), management of crediting rates, use of hedging
techniques, relatively high surrender charges and management of mortality
charges and dividend scales with respect to its in force life insurance
policies.

REGULATORY, SURPLUS, CAPITAL, RATING AGENCY AND RELATED MATTERS

   Insurance companies are subject to supervision and regulation by the state
insurance authority in each state in which they transact business.  Such
supervision and regulation relate to numerous aspects of an insurance company's
business and financial condition, including limitations on the authorization of
lines of business, underwriting limitations, the setting of premium rates, the
establishment of standards of solvency, the licensing of insurers and agents,
concentration of investments, levels of reserves, the payment of dividends,
transactions with affiliates, changes of control and the approval of policy
forms.  Such regulation is concerned primarily with the protection of
policyholders.

   State regulatory oversight and various proposals at the federal level
(including the proposed adoption of a federal regulatory framework for insurance
companies) may in the future adversely affect the Company's ability to sustain
adequate returns in certain lines of business.  In recent years, the state
insurance regulatory framework has come under increased federal scrutiny, and
certain state legislatures have considered or enacted laws that alter and, in
many cases, increase state authority to regulate insurance companies and
insurance holding company systems.  Further, the National Association of
Insurance Commissioner ("NAIC") and state insurance regulators are reexamining
existing laws and regulations, and as a condition to accreditation have required
the adoption of certain model laws which specifically focus on insurance company
investments, issues relating to the solvency of insurance companies, risk-based
capital 
<PAGE>
 
("RBC") guidelines, interpretations of existing laws, the development of new
laws, and the definition of extraordinary dividends.

   The capacity for an insurance company's growth in premiums is in part a
function of its statutory surplus.  Maintaining appropriate levels of statutory
surplus, as measured by state insurance regulators, is considered important by
state insurance regulatory authorities and the private agencies that rate
insurers' claims-paying abilities and financial strength.  Failure to maintain
certain levels of statutory surplus could result in increased regulatory
scrutiny, action by state regulatory authorities or a downgrade by the private
rating agencies.

  The NAIC has created a new system for assessing the adequacy of statutory
capital for life and health insurers and property and casualty insurers.  The
new system, known as risk-based capital, is in addition to the states' fixed
dollar minimum capital and other requirements.  The new system is based on risk-
based formulas (separately defined for life and health insurers and property and
casualty insurers) that apply prescribed factors to the various risk elements in
an insurer's business to report a minimum capital requirement proportional to
the amount of risk assumed by the insurer.

  In addition, in 1997, A.M. Best decided to no longer rate Citizens
independently from its majority parent, The Hanover Insurance Company, but
instead rated the two separate companies as a group.  Consequently, Citizens was
assigned Best's "A (Excellent)" rating, despite its "A+ (Superior)"
qualifications.  Management believes that its strong ratings are important
factors in marketing the products of its insurance companies to its agents and
customers, since rating information is broadly disseminated and generally used
throughout the industry.  Insurance company ratings are assigned to an insurer
based upon factors relevant to policyholders and are not directed toward
protections of investors.  Such ratings are neither a rating of securities nor a
recommendation to buy, hold or sell any security.  Further downgrades may have a
material adverse effect on the Company's business and prospects.


STATE GUARANTY FUNDS, SHARED MARKETS MECHANISMS AND POOLING ARRANGEMENTS

  All fifty states of the United States have insurance guaranty fund laws
requiring all life and health and  property and casualty insurance companies
doing business within the state to participate in guaranty associations, which
are organized to pay contractual obligations under insurance policies issued by
impaired or insolvent insurance companies.  These associations levy assessments
(up to prescribed limits) on all member insurers in a particular state on the
basis of the proportionate share of the premiums written by member insurers in
the lines of business in which the impaired or insolvent insurer is engaged.
Mandatory assessments by state guaranty funds are used to cover losses to
policyholders of insolvent or rehabilitated companies and can be partially
recovered through a reduction in future premium taxes in many states.  These
assessments may increase in the future depending upon the rate of insolvencies
of insurance companies.

  In addition, as a condition to the ability to conduct business in various
states, the Company's property and casualty insurance subsidiaries are required
to participate in mandatory property and casualty shared market mechanisms or
pooling arrangements, which provide various insurance coverages to individuals
or other entities that otherwise are unable to purchase such coverage
voluntarily provided by private insurers.  The Company cannot predict whether
its participation in these shared market mechanisms or pooling arrangements will
provide underwriting profits or losses to the Company.

<PAGE>
COMPETITION
 
  The Company's business is composed of four principal segments: Property and
Casualty Insurance, Corporate Risk Management Services, Allmerica Financial
Services, and Institutional Services. Each of these industry segments, in
general, is highly competitive. The Company's products and services compete not
only with those offered by insurance companies, but also with products offered
by other financial institutions and health maintenance organizations. In all of
its segments, many of the Company's competitors are larger and have greater
financial, technical, and operating resources than those of the Company. In
addition, the company may face additional competition from banks and other
financial institutions should current regulatory restrictions on the sale of
insurance and securities by these institutions be repealed.

 
RETENTION OF KEY EXECUTIVES

  The future success of the Company will be affected by its continued ability to
attract and retain qualified executives. The Company's success is dependent in
large part on John F. O'Brien, the loss of whom could adversely affect the
Company's business. The Company does not have an employment agreement with Mr.
O'Brien.


FEDERAL INCOME TAX LEGISLATION

  Currently, under the Code, holders of certain life insurance and annuity
products are entitled to tax-favored treatment on these products. For example,
income tax payable by policyholders on investment earnings under certain life
insurance and annuity products is deferred during the product's accumulation
period and is payable, if at all, only when the insurance or annuity benefits
are actually paid or to be paid. Also, for example, interest on loans up to
$50,000 secured by the cash value of certain insurance policies owned by
businesses is eligible for deduction even though investment earnings during the
accumulation period are tax-deferred.

  In the past, legislation has been proposed that would have curtailed the tax-
favored treatment of the life insurance and annuity products offered by the
Company. These proposals were not enacted, however; such proposals or similar
proposals are currently under consideration by Congress. If these or similar
proposals directed at limiting the tax-favored treatment of life insurance
policies and annuity contracts were enacted, market demand for such products
offered by the Company would be adversely affected.


SALES PRACTICES

  A number of civil jury verdicts have been returned against life and health
insurers in the jurisdictions in which the Company does business involving the
insurers' sales practices, alleged agent misconduct, failure to properly
supervise agents, and other matters. Some of the lawsuits have resulted in the
award of substantial judgments against the insurer, including material amounts
of punitive damages. In some states, juries have substantial discretion in
awarding punitive damages in these circumstances. The Company and its
subsidiaries, from time to time are involved in such litigation. Although the
outcome of any litigation cannot be predicted with certainty, to date, no such
lawsuit has resulted in the award of any material amount of damages against the
Company.

  In December 1996, the Company received notice from the Securities and Exchange
Commission (the "Commission") that it would be conducting a limited inspection
concerning the Company's marketing and sales practices associated with variable
insurance products. The Commission requested that certain information be
provided to it by the Company, which the Company promptly complied with. No
litigation has been instituted, nor has the Commission initiated any further
action with respect to this matter.


HEALTH CARE REFORM LEGISLATION

  There continue to be a number of legislative and regulatory proposals
introduced at the federal and state level to reform the current health care
system. At the federal level, recent proposals have focused on managed care
reform, and patient protection and advocacy. State and federal legislation
adopted over the past few years generally limits the flexibility of insurers
with respect to underwriting practices for small employer plans that contain
less than 50 employees, provides for crediting previous coverage for the
purposes of determining pre-existing conditions, and limits the ability to
medically underwrite individual risks in the group market. In addition, several
states have enacted managed care reform legislation which may change managed
care programs. While future legislative activity is unknown, it is probable that
limitations on insurers that utilize managed care programs or market health
insurance to small employers will continue. However, the Company's rating,
underwriting practices, and managed care programs are consistent with the
objective of current reform initiatives. For example, the Company does not
experience rate small cases, nor does it refuse coverage to eligible individuals
because of medical histories. Also, its managed care programs provide for
coverage outside of the preferred network and allow for open communication
between a doctor and his/her patient. Because of its emphasis on managed care
and risk sharing partnerships, management believes that it will continue to be
able to operate effectively in the event of further reform, even if specific
states expand the existing limitations.

  The Company believes that the proposed federal and state health care reforms
would, if enacted, substantially expand access to and mandate the amounts of
health care coverage while limiting or eliminating insurer's flexibility and
restrict the profitability of health insurers and managed care providers. The
Company cannot predict whether any of the current proposals will be enacted or
access the particular impact such proposals may have on the Company's Corporate
Risk Management Services' business.


<PAGE>
 
IMPACT OF THE YEAR 2000 ISSUE

  The Year 2000 Issue is the result of computer programs being written using two
digits rather than four to define the applicable year.  Any of the Company's
computer programs that have date-sensitive software may recognize a date using
"00" as the year 1900 rather than the year 2000.  This could result in a system
failure or miscalculations causing disruptions of operations, including, among
other things, a temporary inability to process transactions, send invoices, or
engage in similar normal business activities.

  Based on a recent assessment, the Company determined that it will be required
to modify or replace significant portions of its software so that its computer
systems will properly utilize dates beyond December 31, 1999.  The Company
presently believes that with modifications to existing software and conversions
to new software, the Year 2000 Issue can be resolved.  However, if such
modifications and conversions are not made, or are not completed timely, the
Year 2000 Issue could have a material impact on the operations of the Company.

  The Company has initiated formal communications with all of its significant
suppliers and large customers to determine the extent to which the Company is
vulnerable to those third parties' failure to remediate their own Year 2000
Issue.  The Company's total Year 2000 project cost and estimates to complete the
project include the estimated costs and time associated with the impact of a
third party's Year 2000 Issue, and are based on presently available information.
However, there can be no guarantee that the systems of other companies on which
the Company's systems rely will be timely converted, or that a failure to
convert by another company, or a conversion that is incompatible with the
Company's systems, would not have material adverse effect on the Company.  The
Company does not believe that it has material exposure to contingencies related
to the Year 2000 Issue for the products it has sold.  Although the Company does
not believe that there is a material contingency associated with the Year 2000
project, there can be no assurance that exposure for material contingencies will
not arise.

  The Company will utilize both internal and external resources to reprogram, or
replace, and test the software for Year 2000 modifications.  The Company plans
to complete the mission critical elements of the Year 2000 project by December
31, 1998.  The cost of the Year 2000 project will be expensed as incurred over
the next two years, and is being funded through a reallocation of resources from
discretionary projects.  Therefore, the Year  2000 project is not expected to
result in significant incremental technology costs or to have material effect on
the results of operations.

  The costs of the project and the date on which the Company plans to complete
the Year 2000 modifications are based on management's best estimates, which were
derived utilizing numerous assumptions of future events including the continued
availability of certain resources, third party modification plans and other
factors.  However, there can be no guarantee that these estimates will be
achieved and actual results could differ materially from those plans.  Specific
factors that might cause such material differences include, but are not limited
to, the availability and cost of personnel trained in this area, the ability to
locate and correct all relevant computer codes, and similar uncertainties.


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