ALLMERICA FINANCIAL CORP
10-K, 2000-03-30
FIRE, MARINE & CASUALTY INSURANCE
Previous: PIONEER CORP OF AMERICA, 10-K405, 2000-03-30
Next: MATRIX BANCORP INC, 10-K, 2000-03-30



<PAGE>

- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------

                                   FORM 10-K

                                 UNITED STATES
                      SECURITIES AND EXCHANGE COMMISSION
                             Washington, DC 20549

[X] ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE
    ACT OF 1934

  For the fiscal year ended: December 31, 1999

                                      OR

[_] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
    EXCHANGE ACT OF 1934

  For the transition period from:       to

  Commission file number: 1-13754

                        ALLMERICA FINANCIAL CORPORATION
            (Exact name of registrant as specified in its charter)
               Delaware                              04-3263626
    (State or other jurisdiction of               (I.R.S. Employer
    incorporation or organization)             Identification Number)

    440 Lincoln Street, Worcester,                      01653
             Massachusetts                           (Zip Code)
    (Address of principal executive
               offices)

      Registrant's telephone number, including area code: (508) 855-1000

          Securities registered pursuant to Section 12(b) of the Act:

<TABLE>
<CAPTION>
  Title of each class of securities     Name of Exchange on which Registered
  ---------------------------------     ------------------------------------
<S>                                     <C>
Common Stock, $.01 par value, together
      with Stock Purchase Rights              New York Stock Exchange
  7 5/8% Senior Debentures due 2025           New York Stock Exchange
</TABLE>

       Securities registered pursuant to Section 12(g) of the Act: NONE

  Indicate by check mark whether the registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such reports), and (2) has been subject to
such filing requirements for the past 90 days. Yes [X]  No [_]

  Indicate by check mark if disclosure of delinquent filers pursuant to Item
405 of Regulation S-K is not contained herein, and will not be contained, to
the best of the registrant's knowledge, in definitive proxy or information
statements incorporated by reference in Part III of this Form 10-K or any
amendment to this Form 10-K. [_]

  Based on the closing sales price of March 22, 2000 the aggregate market
value of the voting and non-voting stock held by nonaffiliates of the
registrant was $2,477,327,537.

  The number of shares outstanding of the registrant's common stock, $.01 par
value, was 53,545,299 shares outstanding as of March 22, 2000.

                      DOCUMENTS INCORPORATED BY REFERENCE

  Portions of Allmerica Financial Corporation's Annual Report to Shareholders
for 1999 are incorporated by reference in Parts I, II, and IV. Portions of
Allmerica Financial Corporation's Proxy Statement of Annual Meeting of
Shareholders to be held May 16, 2000 are incorporated by reference in Part
III.

                Total number of pages, including cover page: 45

- -------------------------------------------------------------------------------
- -------------------------------------------------------------------------------
<PAGE>

                                    PART I

                                    ITEM I

                                   BUSINESS

Organization

  Allmerica Financial Corporation ("AFC" or the "Company") is a non-insurance
holding company organized as a Delaware corporation in 1995. The consolidated
financial statements of AFC include the accounts of AFC; First Allmerica
Financial Life Insurance Company ("FAFLIC"); its wholly-owned life insurance
subsidiary, Allmerica Financial Life Insurance and Annuity Company ("AFLIAC");
Allmerica Asset Management, Inc. ("AAM", a wholly-owned non-insurance
subsidiary of AFC); Allmerica Property & Casualty Companies, Inc. ("Allmerica
P&C", a wholly-owned non-insurance subsidiary of AAM); The Hanover Insurance
Company ("Hanover", a wholly-owned subsidiary of Allmerica P&C); Citizens
Corporation (a wholly-owned non-insurance subsidiary of Hanover); and Citizens
Insurance Company of America ("Citizens", a wholly-owned subsidiary of
Citizens Corporation).

  During the second quarter of 1999, the Company approved a plan to exit its
group life and health insurance business, consisting of its Employee Benefit
Services business, its Affinity Group Underwriters business and its accident
and health assumed reinsurance pool business ("reinsurance pool business").
During the third quarter of 1998, the Company ceased writing new premium in
the reinsurance pool business, subject to certain contractual obligations.
Prior to 1999, these businesses comprised substantially all of the former
Corporate Risk Management Services segment. Accordingly, the operating results
of the discontinued segment, including its reinsurance pool business, have
been reported in the Consolidated Statements of Income as discontinued
operations in accordance with Accounting Principles Board Opinion No. 30,
"Reporting the Results of Operations--Reporting the Effects of Disposal of a
Segment of a Business, and Extraordinary, Unusual and Infrequently Occurring
Events and Transactions."

  Information with respect to the Company's discontinued operations is
included in "Discontinued Operations" on pages 35-36 in Management's
Discussion and Analysis of Financial Condition and Results of Operations and
in Note 2 on page 58 of the Notes to the Consolidated Financial Statements
included in the 1999 Annual Report to Shareholders, the applicable portions of
which are incorporated herein by reference.

Financial Information About Operating Segments

  The Company offers financial products and services in two major areas: Risk
Management and Asset Accumulation. Within these broad areas, the Company
conducts business principally in three operating segments. These segments are
Risk Management, Allmerica Financial Services, and Allmerica Asset Management.
In addition to the three operating segments, the Company also has a Corporate
segment, which consists primarily of cash, investments, Corporate debt and
Capital Securities.

  Information with respect to each of the Company's segments is included in
"Results of Operations" on pages 22-35 in Management's Discussion and Analysis
of Financial Condition and Results of Operations and in Note 16 on pages 73-75
of the Notes to the Consolidated Financial Statements included in the 1999
Annual Report to Shareholders, the applicable portions of which are
incorporated herein by reference.

Description of Business by Segment

  Following is a discussion of each of the Company's operating segments.

Risk Management

 General

  The Company's Risk Management segment consists primarily of its property and
casualty operations, which are generated through The Hanover Insurance Company
and Citizens Insurance Company of America. For the

                                       2
<PAGE>

year ended December 31, 1999, the Risk Management segment accounted for
approximately $2,189.4 million, or 71.7%, of consolidated segment revenues and
approximately $199.6 million, or 54.0%, of consolidated segment income before
taxes and minority interest. The Company primarily underwrites personal and
commercial property and casualty insurance through regional specialized
distribution channels utilizing the Company's independent agent network
primarily in the Northeast, Midwest and Southeast United States. The Allmerica
Voluntary Benefits distribution channel focuses on worksite distribution,
offering discounted property and casualty products through employer sponsored
programs, and affinity group property and casualty business. Special niche
property and casualty products in selected markets are offered through the
Allmerica Specialty distribution channel. The Company, in its Risk Management
segment, continues to have a strong regional focus and places heavy emphasis
on underwriting profitability and loss reserve adequacy. As of December 31,
1998, according to A.M. Best, the Risk Management segment of AFC ranks as the
25th largest property and casualty insurance group in the United States based
on net premiums written.

  The Company strives to maintain a clear focus on the core disciplines of
underwriting, pricing, claims adjusting, marketing and sales. In particular,
the Risk Management segment seeks to achieve and maintain underwriting
profitability in each of its major product lines. The Company's overall
strategy is to improve profitability through operating efficiencies and to
pursue measured growth in profitable markets.

  The industry's profitability can be affected significantly by price
competition, volatile and unpredictable developments such as extreme weather
conditions and natural disasters, legal developments affecting insurer
liability and the size of jury awards, fluctuations in interest rates and
other factors that may affect investment returns and other general economic
conditions and trends, such as inflationary pressures that may affect the
adequacy of reserves.

  In 1999, the Risk Management segment completed efforts to consolidate
processing centers from 14 regional branches to 3 regional business centers.
These regional business centers are located in Atlanta, Georgia; Howell,
Michigan; and Worcester, Massachusetts. The Company will continue to maintain
its local market presence through branch sales and underwriting offices
located throughout the country. In addition to the consolidation of offices,
the Risk Management segment began deploying imaging and workflow technology in
the business centers which are expected to provide greater efficiencies and
enable expense reductions. This technology allows the field agents direct
access to underwriting documentation and policy information, which management
believes will result in increased service levels and reduced policy quote-to-
issue cycle time. In addition, the Company continues to expand its use of
agency-Company interface technology, which enables agents to electronically
submit personal lines policies for review and rating by the Company. The
Company believes that these investments in technology will result in capacity
for enhanced customer service by reducing the time required to approve and
make policies effective.

 Lines of Business

  The Company underwrites personal and commercial property and casualty
insurance coverage. The personal lines principally include personal automobile
and homeowners' coverage. The commercial lines principally include workers'
compensation, commercial automobile and commercial multiple peril coverage.

  Personal automobile coverage insures individuals against losses incurred
from personal bodily injury, bodily injury to third parties, property damage
to an insured's vehicle, and property damage to other vehicles and other
property.

  Homeowners coverage insures individuals for losses to their residences and
personal property, such as those caused by fire, wind, hail, water damage
(except for flooding), theft and vandalism, and against third party liability
claims.

  Commercial automobile coverage insures businesses against losses incurred
from personal bodily injury, bodily injury to third parties, property damage
to an insured's vehicle, and property damage to other vehicles and other
property.

                                       3
<PAGE>

  Workers' compensation coverage insures employers against employee medical
and indemnity claims resulting from injuries related to work. Workers'
compensation policies are often written in conjunction with other commercial
policies.

  Commercial multiple peril coverage insures businesses against third party
liability from accidents occurring on their premises or arising out of their
operations, such as injuries sustained from products sold. It also insures
business property for damage, such as that caused by fire, wind, hail, water
damage (except for flooding), theft and vandalism.

 Customers, Marketing and Distribution

  The Company is licensed to sell property and casualty insurance in all fifty
states in the United States, as well as the District of Columbia. As of
December 31, 1999, approximately 39% of AFC's property and casualty written
premium is generated in the state of Michigan. The Company's other primary
markets include Massachusetts, New York, New Jersey, Maine and Indiana.

  The Company markets property and casualty products through its regional
distribution channels: Hanover North, Hanover South, and Citizens Midwest. The
Company also markets employer and group sponsored property and casualty
products through the Allmerica Voluntary Benefits distribution channel.
Additionally, the Company sells special niche property and casualty products
through the Allmerica Specialty distribution channel.

  The regional distribution channels predominantly market property and
casualty insurance products through more than 2,500 independent insurance
agencies and seek to establish long-term relationships with larger, well-
established agencies. In selecting agencies for new appointments, the Company
considers the following criteria: a record of profitability and financial
stability, an experienced and professional staff, a marketing plan for future
growth and a succession plan for management. Once appointed, each agency's
performance is carefully monitored.

  Independent agents provide specialized knowledge of property and casualty
products, local market conditions and targeted customer characteristics. Since
the Company offers property and casualty insurance products predominately
through independent agents, fostering a close, supportive relationship with
each agency is critical to the continued growth of the business. The Company,
in the Risk Management segment, compensates agents based on profitability, in
addition to regular commission. This practice motivates its agents to write
policies for customers with above-average profit characteristics. By offering
its independent agents a consistent source of products demanded by the agents'
customers, the Company believes that an increasing number of its agents will
rely on it as their principal supplier of insurance products. The Risk
Management segment sponsors an Agents Advisory Council as a forum to enhance
relationships between AFC and its agents. The Council seeks to work together
with the Company to provide products and services that help clients better
manage the risks they face and to coordinate marketing efforts, support
implementation of the Company's strategies, and enhance local market presence.
In Michigan, the Company's position as a principal provider with many of its
agencies is evidenced by its high average premiums written per agency of
approximately $1.4 million in 1999.

  Over the past few years, the Company has begun to exploit the benefits of
worksite marketing as a distribution channel for personal property and
casualty lines through its Allmerica Voluntary Benefits channel. This
distribution channel offers discounted insurance products that are
individually written to employees and members of organizations which have
established a marketing agreement with the Company, as well as franchise
programs that are tailored for members of associations and organizations,
including programs for senior citizens. For instance, the Company has
developed and marketed groups in both the personal and commercial segments
that are tailored for members of associations, financial institutions and
employers in Michigan, Indiana and Ohio. The organizations may choose to make
the programs available to their members or employees based on an evaluation of
rates, service and regulation, but each risk is individually underwritten and
each customer is issued a separate policy. Associations and organizations
receive no payment for making franchise programs available to their members or
employees. As of December 31, 1999, approximately $413.0 million of written
premiums in

                                       4
<PAGE>

the Voluntary Benefits distribution channel related to the Midwest, accounting
for over 40% of the Company's total property and casualty premium volume in
the region. Management believes that advantages of competitive pricing,
effective consumer awareness campaigns targeted at sponsoring organizations,
the convenience of payroll deducted premiums and word of mouth advertising
will contribute to the effectiveness of worksite and affinity sales through
this channel, as well as provide for lower distribution expenses. The Company,
through the Risk Management segment, is also exploring sales through banks and
electronic commerce. Additionally, the Company expects to be well positioned
to integrate other insurance products offered by its other subsidiaries in
order to maximize corporate worksite marketing relationships.

  AFC pursues measured growth in existing markets through local management
operations that apply extensive knowledge of markets to offer competitive
products and services as well as through the establishment of long-term
relationships with larger, well-established agencies. The Company believes
that the selection of markets in which to pursue profitable growth is
dependent upon maintaining its local market presence to enhance underwriting
results and identify favorable markets. Although its administrative functions
are centralized in its headquarters, the Company is committed to maintaining
the local market presence afforded by its seventeen branch sales and
underwriting offices. These offices provide knowledge of local regulatory and
competitive conditions, and have developed close relationships with the
independent agents.

  During 1999, AFC introduced a new businessowner policy ("BOP") product
called the Dimension 2000+ Businessowner Policy, which is designed to replace
the traditional BOP product for certain classes of customers. This new product
is targeted toward small business, providing broadened coverage and enabling
ease of conducting business. Dimension 2000+ utilizes a point-of-sale system
providing full quote-to-issue capabilities, which create efficiencies in
processing. The product is scheduled for full deployment in 2000.

  The Company, in the Risk Management segment, is not dependent upon a single
customer or a few customers, for which the loss of any one or more would have
an adverse effect upon the segment's insurance operations.

 Residual Markets and Pooling Arrangements

  As a condition of its license to do business in various states, the Company
is required to participate in mandatory property and casualty shared market
mechanisms or pooling arrangements which provide various insurance coverages
to individuals or other entities that otherwise are unable to purchase such
coverage voluntarily provided by private insurers. For example, since most
states compel the purchase of a minimal level of automobile liability
insurance, states have developed shared market mechanisms to provide the
required coverages and in many cases, optional coverages, to those drivers
who, because of their driving records or other factors, cannot find insurers
who will write them voluntarily. The Company's participation in such shared
markets or pooling mechanisms is generally proportional to the Risk Management
segment's direct writings for the type of coverage written by the specific
pooling mechanism in the applicable state. The Company incurred an
underwriting loss from participation in such mechanisms, mandatory pools and
underwriting associations of $13.7 million, $11.6 million and $12.9 million in
1999, 1998 and 1997, respectively, relating primarily to coverages for
personal and commercial automobile, personal and commercial property, and
workers' compensation. The increase in the underwriting loss since 1998 is
primarily related to Hanover's participation in the Massachusetts Commonwealth
Automobile Reinsurers ("CAR") pool which is consistent with an increase in the
participation ratio and higher actual loss activity experienced in the overall
Massachusetts automobile market.

  Assigned Risk Plans

  Assigned risk plans are the most common type of shared market mechanism.
Many states, including Massachusetts, Illinois, New Jersey and New York
operate assigned risk plans. The plan assigns applications from drivers who
are unable to obtain insurance in the voluntary market to insurers licensed in
the applicant's state. Each insurer is required to accept a specific
percentage of applications based on its market share of voluntary business in
the state. Once an application has been assigned to an insurer, the insurer
issues a policy under its own name and retains premiums and pays losses as if
the policy was voluntarily written.

                                       5
<PAGE>

  Reinsurance Facilities and Pools

  Reinsurance facilities are currently in operation in various states that
require an insurer to write all applications submitted by an agent. As a
result, an insurer could be writing policies for applicants with a higher risk
of loss than it would normally accept. The reinsurance facility allows the
insurer to cede this high risk business to the reinsurance facility, thus
sharing the underwriting experience with all other insurers in the state. If a
claim is paid on a policy issued in this market, the facility will reimburse
the insurer. Typically, reinsurance facilities operate at a deficit, which is
then recouped by levying assessments against the same insurers.

  A type of reinsurance mechanism that exists in New Jersey, The New Jersey
Unsatisfied Claim and Judgment Fund ("NJUCJF"), covers no-fault first party
medical losses of retentions in excess of $75,000 up to $175,000. All
automobile insurers in this state are required to participate in the
reinsurance mechanism. Insurers are reimbursed for their covered losses in
excess of the threshold. Funding for this fund comes from assessments against
automobile insurers based upon their proportionate market share of the state's
automobile liability insurance market. The NJUCJF currently has an unfunded
liability for future payment years. It calculates assessments against insurers
on the basis of a two-year cash flow analysis.

  As a servicing carrier in Massachusetts, the Company cedes a significant
portion of its private passenger and commercial automobile premiums to the
Massachusetts Commonwealth Automobile Reinsurers ("CAR"). Net premiums earned
and losses and loss adjustment expenses ("LAE") ceded to CAR were $42.8
million and $42.6 million in 1999, $34.3 million and $38.1 million in 1998,
and $32.3 million and $28.2 million in 1997. At December 31, 1999, CAR
represented 10% or more of the Company's reinsurance business.

  The Company ceded to the Michigan Catastrophic Claims Association ("MCCA")
premiums earned and losses and loss adjustment expenses of $3.7 million and
$75.3 million in 1999, $3.7 million and $18.0 million in 1998, and $9.8
million and $(0.8) million in 1997. At December 31, 1999, the MCCA represented
10% or more of the Company's reinsurance business.

  On June 2, 1998, the Company recorded a $124.2 million one-time reduction of
direct and ceded written premiums as a result of a return of excess surplus
from the MCCA. This transaction is not reflected in the ceded premium and loss
amounts above and had no impact on the total net premiums recorded by the
Company in 1998.

  At December 31, 1999 and 1998, the Company, in the Risk Management segment,
had reinsurance recoverable on paid and unpaid losses from CAR of $44.6
million and $41.0 million, respectively, and from MCCA of $285.6 million and
$250.4 million, respectively. Management believes that in the current
regulatory climate, the Company, in the Risk Management segment, is unlikely
to incur any material loss or become unable to pay claims as a result of
nonpayment of amounts owed to it by CAR, because CAR is a mandated pool
supported by all insurance companies licensed to write automobile insurance in
the Commonwealth of Massachusetts. In addition, with respect to MCCA (i) it is
currently in a surplus position, (ii) the payment obligations of the MCCA are
extended over many years, resulting in relatively small current payment
obligations in terms of MCCA total assets, (iii) all amounts owed to the
Company by the MCCA have been paid when due, and (iv) the MCCA is supported by
assessments permitted by statute.

  Reference is made to Note 18 on pages 75 and 76 and Note 22 on page 78 of
the Notes to Consolidated Financial Statements of the 1999 Annual Report to
Shareholders, the applicable portions of which are incorporated herein by
reference.

  Joint Underwriting Associations

  A joint underwriting association ("JUA") is similar to a reinsurance pool.
Generally, a JUA allows an insurer to share with other insurers the
underwriting experience of drivers that reflect a higher risk of loss than the
insurer would normally accept. Under a JUA, a limited number of insurers are
designated as "servicing

                                       6
<PAGE>

carriers." The servicing carrier is responsible for collecting premiums and
paying claims for the policies issued in the JUA, and such insurers receive a
fee for these administrative services. The underwriting results of the
servicing carrier are then shared with all insurers in the state. Like
reinsurance facilities, JUA's typically operate at a deficit, and fund that
deficit by levying assessments on insurers.

  Other Mechanisms

  The principal shared market mechanisms for property insurance are the Fair
Access to Insurance Requirements Plans ("FAIR Plans"), the formation of which
was required by the federal government as a condition to an insurer's ability
to obtain federal riot reinsurance coverage following the riots and civil
disorder that occurred during the 1960's. These plans, created as mechanisms
similar to automobile assigned risk plans, were designed to increase the
availability of property insurance in urban areas. The federal government
reinsures those insurers participating in FAIR Plans against excess losses
sustained from riots and civil disorders. The individual state FAIR Plans are
created pursuant to statute or regulation. The property shared market
mechanisms provide basic fire insurance and extended coverage protection for
dwellings and certain commercial properties that could not be insured in the
voluntary market. A few states also include a basic homeowners form of
coverage in their shared market mechanism. Approximately 30 states have FAIR
Plans including Massachusetts, New York and New Jersey.

  With respect to commercial automobile coverage, another pooling mechanism, a
Commercial Auto Insurance Plan ("CAIP"), uses a limited number of servicing
carriers to handle assignments from other insurers. The CAIP servicing carrier
is paid a fee by the insurer who otherwise would be assigned the
responsibility of handling the commercial automobile policy and paying claims.
Approximately 40 states have CAIP mechanisms, including Connecticut, Illinois,
New Hampshire, Maine, New Jersey and Rhode Island.

 Competition

  The property and casualty industry is highly competitive among national
agency companies, direct writers, and regional and local insurers on the basis
of both price and service. National agency companies sell insurance through
independent agents and usually concentrate on commercial lines of property and
casualty insurance. Direct writers, including those with exclusive agent
representation, dominate the personal lines of property and casualty insurance
and operate on a national, regional or single state basis. Regional and local
companies sell through independent agents in one or several states in the same
region and usually compete in both personal and commercial lines. The Company,
through its regional distribution channels, markets through independent agents
and, therefore, competes with other independent agency companies for business
in each of the agencies representing them.

  In Massachusetts, the Company faces competition in personal lines primarily
from direct writers and regional and local companies. In its commercial lines,
the Company faces competition primarily from national agency companies and
regional and local companies. Due to the number of companies in AFC's
principal property and casualty insurance marketplace, management believes
that its emphasis on maintaining a local presence in its markets, through the
use of the regional distribution channels, coupled with investments in
operating and client technologies, will enable it to compete effectively.

  During the past few years, the competitive environment in Massachusetts has
increased substantially. Approximately 22% of AFC's personal automobile
business is written in this state. Effective for both January 1, 2000 and
January 1, 1999, Massachusetts's personal automobile rates increased 0.7% as
mandated by the Massachusetts Division of Insurance. Effective January 1,
1998, Massachusetts's personal automobile rates decreased 4.0% as mandated by
the Massachusetts Division of Insurance. The Massachusetts Division of
Insurance allows for sponsoring organizations to receive discounts on their
auto insurance premiums. Currently, the Company offers more than 150 group
programs throughout the state, including a large group plan in the state with
approximately 425,000 eligible members. In 1999, the Company offered a 7%
discount on automobile insurance for its safest drivers. In 2000, the discount
for safe drivers will be 6%. As a result, policyholders have the ability to
reduce their insurance premiums by approximately 10% by combining "safe
driver" and "group"

                                       7
<PAGE>

discounts. Management has implemented these discounts in an effort to retain
the Risk Management segment's market share in Massachusetts. These discounts,
together with any future mandated rate decreases, may unfavorably impact
premium growth in Massachusetts.

  In Michigan, the Company competes in personal lines with a number of
national direct writers and regional and local companies. According to A.M.
Best, as of December 31, 1998, the Company is the largest writer of property
and casualty insurance in Michigan through independent agents based upon
direct written premiums. Almost half of the Company's Michigan business is in
the personal automobile line. In Michigan personal lines, AFC ranked fourth
with 8% of the market. AFC's principal personal lines competition is from Auto
Club of Michigan and State Farm Group. The personal lines market has seen
intense competition in recent years, with many of the Company's competitors
committing to market share growth resulting in pricing competition in the
automobile and homeowners lines. During 1999, the Company's reduced auto rates
by approximately 11% as a result of this competitive environment.

  In Michigan, AFC's commercial lines competition is principally from national
agency companies, and regional and local companies. AFC is the largest
commercial lines writer in Michigan with 7% of the market share. The
commercial industry has been in a profitability downturn over the past several
years primarily due to price competition. Premium rate levels are related to
the availability of insurance coverage, which varies according to the level of
capacity in the industry. The current commercial lines market is extremely
competitive due to the increasing number of competitors, which continues to
cause lower prices. This highly competitive commercial lines market has
constrained the Risk Management segment's growth in commercial lines premium
as a result of AFC's commitment to and focus on underwriting profitability,
and a refusal to write business at prices the Company views as inadequate. In
Michigan, the Company's workers' compensation line is the largest commercial
line in terms of premiums written. Over the past few years, competition has
caused the Company to reduce workers' compensation rates five times; 6.4%,
8.7%, 1.9%, 3.3%, and 3.3% effective June 1, 1996, March 1, 1997, January 1,
1998, July 1, 1998, and February 1, 1999, respectively.

  Because there is no one dominant competitor in any of the markets in which
the Risk Management segment competes, management believes there is opportunity
for future growth.

 Underwriting

  Pricing

  The manner in which the Company prices products takes into consideration the
expected frequency and severity of losses, the costs of providing the
necessary coverage (including the cost of administering policy benefits, sales
and other administrative and overhead costs) and a margin for profit.

  The Company, in the Risk Management segment, seeks to achieve a target
combined ratio in each of its product lines regardless of market conditions.
This strategy will better enable the Company to achieve measured growth and
consistent profitability on a continuing basis. The Company concentrates on
its established major product lines, and accordingly, does not typically
pursue the development of products with relatively unpredictable risk
profiles. In addition, the Company utilizes its extensive knowledge of local
markets, including knowledge of regulatory requirements, to achieve superior
underwriting results. AFC relies on information provided by its local agents
and on the knowledge of its staff in the local branch offices. Since the Risk
Management segment maintains a strong regional focus and a significant market
share in a number of states, the Company can apply its extensive knowledge and
experience in making underwriting and rate setting decisions.

  Claims

  The Company employs experienced claims adjusters, appraisers, medical
specialists, managers and attorneys in order to manage its claims. The
Company, in the Risk Management segment, has field claims

                                       8
<PAGE>

adjusters strategically located throughout its operating territories. All
claims staff members work closely with the agents to settle claims rapidly and
cost-effectively.

  Claims office adjusting staff are supported by general adjusters on large
property losses, automobile and heavy equipment damage appraisers on
automobile material damage losses and medical specialists whose principal
concentration is in workers' compensation and no-fault automobile injury
cases. In addition, the claims offices are supported by staff attorneys who
specialize in litigation defense and claim settlements. The Risk Management
segment also has special units which investigate suspected insurance fraud and
abuse.

  The Company, in the Risk Management segment, utilizes claims processing
technology which allows smaller and more routine claims to be processed at
centralized locations. Approximately 70% of the Company's personal lines
claims are currently being processed at these locations, which has helped to
increase efficiency and reduce operating costs.

  The Risk Management segment has a program under which participating agents
have settlement authority for many property loss claims. Based upon the
program's experience, the Company believes that this program contributes to
lower LAE experience and to higher customer satisfaction ratings by permitting
the early and direct settlement of these small claims. Approximately 30.0% of
the number of total paid claims reported to the Midwest distribution channel
during 1999, 1998 and 1997, were settled under this program.

  Property and casualty insurers are subject to claims arising out of
catastrophes which may have a significant impact on their results of
operations and financial condition. The Risk Management segment may experience
catastrophe losses in the future which could have a material adverse impact on
the Company. Catastrophes can be caused by various events including
hurricanes, earthquakes, tornadoes, wind, hail, fires and explosions, and the
incidence and severity of catastrophes are inherently unpredictable. Although
catastrophes can cause losses in a variety of property and casualty lines,
homeowners and business property insurance have in the past generated the vast
majority of catastrophe-related claims.

 Reserve for Unpaid Losses and Loss Adjustment Expenses

  Reference is made to "Reserve for Losses and Loss Adjustment Expenses" on
pages 30 and 31 of Management's Discussion and Analysis of Financial Condition
and Results of Operations of the 1999 Annual Report to Shareholders, which is
incorporated herein by reference.

  The Company's actuaries, in the Risk Management segment, review the reserves
each quarter and certify the reserves annually as required for statutory
filings. Significant periods of time often elapse between the occurrence of an
insured loss, the reporting of the loss to the Company and the Company's
payment of that loss. To recognize liabilities for unpaid losses, the Company
establishes reserves as balance sheet liabilities representing estimates of
amounts needed to pay reported and unreported losses and LAE.

  The Risk Management segment regularly reviews its reserving techniques, its
overall reserving position and its reinsurance. Based on (i) review of
historical data, legislative enactments, judicial decisions, legal
developments in impositions of damages, changes in political attitudes and
trends in general economic conditions, (ii) review of per claim information,
(iii) historical loss experience of the Risk Management segment and the
industry, (iv) the relatively short-term nature of most policies and (v)
internal estimates of required reserves, management believes that adequate
provision has been made for loss reserves. However, establishment of
appropriate reserves is an inherently uncertain process and there can be no
certainty that current established reserves will prove adequate in light of
subsequent actual experience. A significant change to the estimated reserves
could have a material impact on the results of operations.

  The Company, in the Risk Management segment, does not use discounting
techniques in establishing reserves for losses and LAE, nor has it
participated in any loss portfolio transfers or other similar transactions.

                                       9
<PAGE>

  The following table reconciles reserves determined in accordance with
accounting principles and practices prescribed or permitted by insurance
statutory authorities ("Statutory Reserve") to reserves determined in
accordance with generally accepted accounting principles ("GAAP Reserve") at
December 31, as follows:

<TABLE>
<CAPTION>
                                                    1999      1998      1997
                                                  --------  --------  --------
                                                        (In millions)
   <S>                                            <C>       <C>       <C>
   Statutory reserve for losses and LAE.......... $1,926.6  $2,011.7  $2,047.2
   GAAP adjustments:
     Reinsurance recoverable on unpaid losses....    694.2     591.7     576.7
     Other(*)....................................     (2.1)     (6.1)     (8.5)
                                                  --------  --------  --------
   GAAP reserve for losses and LAE............... $2,618.7  $2,597.3  $2,615.4
                                                  ========  ========  ========
</TABLE>
- --------
(*) Primarily represents other statutory liabilities reclassified as loss
    adjustment expense reserves for GAAP reporting and purchase accounting
    adjustments.

                                      10
<PAGE>

 Analysis of Losses and Loss Adjustment Expenses Reserve Development

  The following table sets forth the development of net reserves for unpaid
losses and LAE from 1989 through 1999 for the Company.

<TABLE>
<CAPTION>
                                                       Year ended December 31,
                  ---------------------------------------------------------------------------------------------------
                    1999     1998     1997     1996     1995     1994     1993     1992     1991     1990      1989
                  -------- -------- -------- -------- -------- -------- -------- -------- -------- --------  --------
                                                            (In, millions)
<S>               <C>      <C>      <C>      <C>      <C>      <C>      <C>      <C>      <C>      <C>       <C>
Net reserve for
 losses and
 LAE(1).........  $1,924.5 $2,005.5 $2,038.7 $2,117.2 $2,132.5 $2,109.3 $2,019.6 $1,936.9 $1,772.4 $1,550.6  $1,326.3
Cumulative
 amount paid as
 of(2):
One year later..       --     638.0    643.0    732.1    627.6    614.3    566.9    564.3    569.0    561.5     521.1
Two years
 later..........       --       --     967.4  1,054.3  1,008.3    940.7    884.4    862.7    888.0    874.5     820.2
Three years
 later..........       --       --       --   1,235.0  1,217.8  1,172.8  1,078.1  1,068.4  1,077.1  1,074.3   1,009.3
Four years
 later..........       --       --       --       --   1,325.9  1,300.4  1,210.9  1,184.1  1,207.1  1,186.4   1,130.1
Five years
 later..........       --       --       --       --       --   1,369.9  1,289.5  1,267.5  1,279.4  1,265.4   1,192.7
Six years
 later..........       --       --       --       --       --       --   1,353.3  1,323.1  1,337.2  1,314.2   1,240.9
Seven years
 later..........       --       --       --       --       --       --       --   1,355.8  1,377.3  1,355.3   1,271.4
Eight years
 later..........       --       --       --       --       --       --       --       --   1,404.1  1,385.9   1,301.6
Nine years
 later..........       --       --       --       --       --       --       --       --       --   1,409.2   1,324.0
Ten years
 later..........       --       --       --       --       --       --       --       --       --       --    1,343.4
Net reserve re-
 estimated as
 of(3):
End of year.....   1,924.5  2,005.5  2,038.7  2,117.2  2,132.5  2,109.3  2,019.6  1,936.9  1,772.4  1,550.6   1,326.3
One year later..       --   1,822.1  1,911.5  1,989.3  1,991.1  1,971.7  1,891.5  1,868.1  1,755.0  1,601.5   1,412.4
Two years
 later..........       --       --   1,796.8  1,902.8  1,874.3  1,859.4  1,767.4  1,762.8  1,717.7  1,601.9   1,449.0
Three years
 later..........       --       --       --   1,832.5  1,826.8  1,780.3  1,691.5  1,703.3  1,670.8  1,614.3   1,471.7
Four years
 later..........       --       --       --       --   1,780.7  1,766.2  1,676.3  1,658.9  1,654.1  1,597.6   1,484.7
Five years
 later..........       --       --       --       --       --   1,735.6  1,653.7  1,637.3  1,634.6  1,594.3   1,482.3
Six years
 later..........       --       --       --       --       --       --   1,630.3  1,650.5  1,630.6  1,588.7   1,486.9
Seven years
 later..........       --       --       --       --       --       --       --   1,627.2  1,644.2  1,593.1   1,488.4
Eight years
 later..........       --       --       --       --       --       --       --       --   1,626.1  1,621.9   1,552.1
Nine years
 later..........       --       --       --       --       --       --       --       --       --   1,593.4   1,524.7
Ten years
 later..........       --                --       --       --       --       --       --       --       --    1,499.1
                  -------- -------- -------- -------- -------- -------- -------- -------- -------- --------  --------
(Deficiency)
 Redundancy, net
 (4,5)..........  $    --  $  183.4 $  241.9 $  284.7 $  351.8 $  373.7 $  389.3 $  309.7 $  146.3 $  (42.8) $ (172.8)
                  ======== ======== ======== ======== ======== ======== ======== ======== ======== ========  ========
</TABLE>
- --------
(1)  Sets forth the estimated net liability for unpaid losses and LAE recorded
     at the balance sheet date for each of the indicated years; represents the
     estimated amount of net losses and LAE for claims arising in the current
     and all prior years that are unpaid at the balance sheet date, including
     incurred but not reported ("IBNR") reserves.
(2)  Cumulative loss and LAE payments made in succeeding years for losses
     incurred prior to the balance sheet date.
(3)  Re-estimated amount of the previously recorded liability based on
     experience for each succeeding year; increased or decreased as payments
     are made and more information becomes known about the severity of
     remaining unpaid claims.
(4)  Cumulative deficiency or redundancy at December 31, 1999 of the net
     reserve amounts shown on the top line of the corresponding column. A
     redundancy in reserves means the reserves established in prior years
     exceeded actual losses and LAE or were reevaluated at less than the
     original reserved amount. A deficiency in reserves means the reserves
     established in prior years were less than actual losses and LAE or were
     reevaluated at more than the original reserved amount.
(5)  The following table sets forth the development of gross reserve for
     unpaid losses and LAE from 1992 through 1999 for the Company:

                                      11
<PAGE>

<TABLE>
<CAPTION>
                                                  Year Ended December 31,
                          -----------------------------------------------------------------------
                            1999     1998     1997     1996     1995     1994     1993     1992
                          -------- -------- -------- -------- -------- -------- -------- --------
                                                       (In millions)
<S>                       <C>      <C>      <C>      <C>      <C>      <C>      <C>      <C>
Reserve for losses and
 LAE:
 Gross liability........  $2,618.7 $2,597.2 $2,615.4 $2,744.1 $2,896.0 $2,821.7 $2,717.3 $2,598.9
 Reinsurance
  recoverable...........     694.2    591.7    576.7    626.9    763.5    712.4    697.7    662.0
                          -------- -------- -------- -------- -------- -------- -------- --------
 Net liability..........  $1,924.5 $2,005.5 $2,038.7 $2,117.2 $2,132.5 $2,109.3 $2,019.6 $1,936.9
                          ======== ======== ======== ======== ======== ======== ======== ========
One year later:
 Gross re-estimated
  liability.............           $2,432.9 $2,472.6 $2,541.9 $2,587.8 $2,593.5 $2,500.5 $2,460.5
 Re-estimated
  recoverable...........              610.8    561.1    552.6    596.7    621.8    609.0    592.4
                                   -------- -------- -------- -------- -------- -------- --------
 Net re-estimated
  liability.............           $1,822.1 $1,911.5 $1,989.3 $1,991.1 $1,971.7 $1,891.5 $1,868.1
                                   ======== ======== ======== ======== ======== ======== ========
Two years later:
 Gross re-estimated
  liability.............                    $2,379.3 $2,424.5 $2,427.7 $2,339.2 $2,333.3 $2,341.9
 Re-estimated
  recoverable...........                       582.5    521.7    553.4    479.8    565.9    579.1
                                            -------- -------- -------- -------- -------- --------
 Net re-estimated
  liability.............                    $1,796.8 $1,902.8 $1,874.3 $1,859.4 $1,767.4 $1,762.8
                                            ======== ======== ======== ======== ======== ========
Three years later:
 Gross re-estimated
  liability.............                             $2,395.3 $2,358.6 $2,227.0 $2,145.5 $2,257.3
 Re-estimated
  recoverable...........                                562.8    531.8    446.7    454.0    554.0
                                                     -------- -------- -------- -------- --------
 Net re-estimated
  liability.............                             $1,832.5 $1,826.8 $1,780.3 $1,691.5 $1,703.3
                                                     ======== ======== ======== ======== ========
Four years later:
 Gross re-estimated
  liability.............                                      $2,359.5 $2,220.9 $2,102.0 $2,168.2
 Re-estimated
  recoverable...........                                         578.8    454.7    425.7    509.3
                                                              -------- -------- -------- --------
 Net re-estimated
  liability.............                                      $1,780.7 $1,766.2 $1,676.3 $1,658.9
                                                              ======== ======== ======== ========
Five years later:
 Gross re-estimated
  liability.............                                               $2,215.2 $2,091.7 $2,027.3
 Re-estimated
  recoverable...........                                                  479.6    438.0    390.0
                                                                       -------- -------- --------
 Net re-estimated
  liability.............                                               $1,735.6 $1,653.7 $1,637.3
                                                                       ======== ======== ========
Six years later:
 Gross re-estimated
  liability.............                                                        $2,096.6 $2,022.6
 Re-estimated
  recoverable...........                                                           466.3    372.1
                                                                                -------- --------
 Net re-estimated
  liability.............                                                        $1,630.3 $1,650.5
                                                                                ======== ========
Seven years later:
 Gross re-estimated
  liability.............                                                                 $2,050.1
 Re-estimated
  recoverable...........                                                                    422.9
                                                                                         --------
 Net re-estimated
  liability.............                                                                 $1,627.2
                                                                                         ========
</TABLE>

 Reinsurance

  The Company, in the Risk Management segment, maintains a reinsurance program
designed to protect against large or unusual losses and LAE activity. This
includes both excess of loss reinsurance and catastrophe reinsurance.
Catastrophe reinsurance serves to protect the ceding insurer from significant
aggregate losses arising from a single event such as windstorm, hail,
hurricane, tornado, riot or other extraordinary events. In addition the
Company, in the Risk Management segment, has reinsurance for casualty
business. The Company determines the appropriate amount of reinsurance based
on the Company's evaluation of the risks accepted and analyses prepared by
consultants and reinsurers and on market conditions including the availability
and pricing of reinsurance.

  Under the 1999 casualty reinsurance program, the reinsurers are responsible
for 100% of the amount of each loss in excess of $0.5 million per occurrence
up to $30.5 million for general liability and workers' compensation.
Additionally, this reinsurance covers workers' compensation losses in excess
of $30.5 million to $60.5 million per occurrence. Amounts in excess of $60.5
million in the workers' compensation line are retained 100% by the Company
while amounts in excess of $30.5 million in the general liability line are
retained by the Company.

                                      12
<PAGE>

  Effective July 1, 1999, the Company maintains a property reinsurance program
in which the reinsurers are responsible for 100% of each loss in excess of
$0.5 million per occurrence up to $19.5 million for inland marine and
commercial auto physical damage. All other property business is 100% covered
by reinsurers for each loss in excess of $1.5 million per occurrence up to
$18.5 million. Amounts in excess of $19.5 million for inland marine and
commercial auto physical damage are 100% retained by the Company while amounts
in excess of $18.5 million in all other property lines are retained by the
Company.

  Under the Company's 1999 and 1998 catastrophe reinsurance program, AFC
retains $45.0 million of loss per occurrence, 10% of all aggregate loss
amounts in excess of $45.0 million up to $230.0 million and all amounts in
excess of $230.0 million. In 1998 and 1997, the Company, in the Risk
Management segment, recovered $3.0 million and $1.2 million, on its
catastrophe coverage, respectively. The Company did not have any catastrophe
coverage recoveries in 1999. Effective January 1, 2000, the Company modified
its catastrophe reinsurance program. Under this new program, AFC retains $45.0
million of loss per hurricane occurrence and $25.0 million of loss per
occurrence for all other exposures, 10% of all aggregate loss amounts in
excess of $45.0 million, or $25.0 million for non-hurricane losses, up to
$65.0 million, 20% of all aggregate loss amounts in excess of $65.0 million up
to $230.0 million and all amounts in excess of $230.0 million. Additionally,
effective January 1, 2000, the Company purchased a property catastrophe
aggregate treaty which provides for annual aggregate coverage totaling 80% of
$50.0 million in excess of $60.0 million for catastrophe losses as defined by
the Company. The Company's retention will be calculated cumulatively, in the
aggregate, on a quarterly basis with the aggregate losses comprised of all
catastrophe losses that exceed $0.5 million in each loss occurrence. The
maximum contribution from the Company for any one-loss occurrence for the
purposes of calculating the aggregate retention will be $25.0 million.

  Effective January 1, 1999, the Company entered into a whole account
aggregate excess of loss reinsurance agreement with a highly rated reinsurer.
The reinsurance agreement provides accident year coverage for the three years
1999 to 2001 for the Company's property and casualty business. The program
covers losses and allocated LAE, including those incurred but not yet reported
in excess of a specified whole account loss and allocated LAE ratio. The
annual and aggregate limits for losses and allocated LAE are $150.0 million
and $300.0 million, respectively. In accordance with the provisions of this
contract, the Company has exercised its option to cancel this contract
effective January 1, 2000.

  The Company, in the Risk Management segment, cedes to reinsurers a portion
of its risk and pays a fee based upon premiums received on all policies
subject to such reinsurance. Reinsurance contracts do not relieve the Company
from its obligations to policyholders. Failure of reinsurers to honor their
obligations could result in losses to the Company. The Company believes that
the terms of its reinsurance contracts are consistent with industry practice
in that they contain standard terms with respect to lines of business covered,
limit and retention, arbitration and occurrence. Based on its review of its
reinsurers' financial statements and reputations in the reinsurance
marketplace, the Company believes that its reinsurers are financially sound.

  The Company, in the Risk Management segment, is subject to concentration of
risk with respect to reinsurance ceded to various residual market mechanisms.
As a condition to the ability to conduct certain business in various states,
the Company is required to participate in various residual market mechanisms
and pooling arrangements which provide various insurance coverages to
individuals or other entities that are otherwise unable to purchase such
coverage voluntarily provided by private insurers. These market mechanisms and
pooling arrangements include CAR and MCCA.

  Reference is made to "Reinsurance" in Note 18 on pages 75 and 76 of the
Notes to Consolidated Financial Statements of the 1999 Annual Report to
Shareholders, which is incorporated herein by reference.

  Reference is also made to "Reinsurance Facilities and Pools" on page 6 of
this Form 10-K which is incorporated herein by reference.

                                      13
<PAGE>

Asset Accumulation

Allmerica Financial Services

 General

  The Allmerica Financial Services segment includes the individual financial
products and the group retirement products and services businesses of FAFLIC
and its wholly-owned subsidiary, AFLIAC, as well as the Company's registered
investment advisor and broker-dealer affiliates. Through this segment, the
Company is a leading provider of investment-oriented life insurance and
annuities to upper income individuals and small businesses throughout the
United States. These products are marketed through the Company's career agency
force of 690 agents, to mutual fund providers for their variable annuity
customers, and on a wholesale basis to financial planners and broker-dealers.
For the year ended December 31, 1999, the Allmerica Financial Services segment
accounted for $714.8 million, or 23.4%, of consolidated segment operating
revenues and $205.5 million, or 55.6%, of consolidated segment income before
taxes and minority interest.

  The Company offers a diverse line of products tailored to its customer
market, including variable annuities, variable universal life, group
retirement plan products, retirement plan funding products and universal life.
The main components of the Company's current strategy in this segment are to:
(i) emphasize investment-oriented insurance products, particularly variable
annuities and variable universal life insurance, (ii) continue to develop
additional distribution channels, (iii) leverage the Company's technological
resources to support marketing and client service initiatives, (iv) improve
the productivity of the career agency distribution system and (v) implement a
targeted marketing approach emphasizing value-added service.

  A significant distribution system in this segment is the career agent sales
force. Virtually all of the Company's career agents are registered broker-
dealer representatives, licensed to sell all of Allmerica Financial Services
investment products, as well as its insurance products. The Company has
implemented a performance-based compensation system which rewards agents and
agencies based upon sales of products which provide greater profits for the
Company. The Company has also instituted higher performance standards for
agency retention, and requires that such standards be achieved earlier, in
order to elevate the productivity of its agent sales force.

  In addition to its agency distribution system, the Company has established
several other distribution channels, which have made significant contributions
to the overall growth of variable product sales in this segment. Products sold
through these additional channels include Allmerica Select life and annuity
products, which are distributed through independent broker-dealers and
financial planners, as well as annuity products sold through alliances with
mutual fund partners such as Zurich Kemper Investments ("Kemper"), Pioneer
Group ("Pioneer"), Delaware Group ("Delaware"), and Fulcrum Trust ("Fulcrum").
The Company's strategy is to continue to pursue additional distribution
channels and to seek to increase sales under its existing distribution
channels.

  The Company has developed a number of new marketing and client service
initiatives in order to encourage sales of its products and improve customer
satisfaction. As part of its focus on the sale of investment-oriented
insurance products, the Company has emphasized a financial planning approach
utilizing face-to-face presentations and seminar programs to address different
client needs. In order to identify a favorable prospective client base, the
Company has developed a system utilizing advanced demographic screening and
telemarketing techniques. The Company also regularly delivers seminars focused
on retirement planning to these prospective clients. During 1999, the Company
delivered approximately 675 seminars nationally with a total of more than
20,000 attendees.

  The Company has also utilized its technological resources to support its
marketing and client service initiatives in this segment. The Company has
developed automated portfolio re-balancing capabilities and graphical
quarterly report statements, which are used to establish and monitor the
desired mix of investments by individual contract and policyholders.

                                      14
<PAGE>

  According to 1999 A.M Best's Policy Reports, the Company is among the twenty
largest writers of individual variable annuity contracts and individual
variable universal life insurance policies in the United States in 1998, based
on statutory premiums and deposits. Sales of variable products represented
approximately 95.9%, 98.0% and 95.7% of this segment's statutory premiums and
deposits in 1999, 1998 and 1997, respectively. Statutory premiums and
deposits, a common industry benchmark for sales achievement, totaled $3,609.5
million, $4,101.9 million and $3,188.8 million in 1999, 1998 and 1997,
respectively.

  Currently, under the Internal Revenue Code, holders of certain life
insurance and annuity products are entitled to tax-favored treatment on these
products. For example, income tax payable by policyholders on investment
earnings under certain life insurance and annuity products is deferred during
the product's accumulation period and is payable, if at all, only when the
insurance or annuity benefits are actually paid or to be paid. Also, for
example, interest on loans up to $50,000 secured by the cash value of certain
insurance policies owned by businesses is eligible for deduction even though
investment earnings during the accumulation period are tax-deferred.

  In the past, legislation has been proposed that would have curtailed the
tax-favored treatment of the life insurance and annuity products offered by
the Company. These proposals were not enacted; however, such proposals or
similar proposals are currently under consideration by Congress. If these or
similar proposals directed at limiting the tax-favored treatment of life
insurance policies and annuity contracts were enacted, market demand for such
products offered by the Company would be adversely affected. The Company
cannot predict the impact of such effects.

 Products

  The following table reflects premiums and deposits on a statutory accounting
practices ("SAP") basis, including universal life and investment-oriented
contract deposits, for the segment's major product lines, including the Closed
Block, for the years ended December 31, 1999, 1998 and 1997. Receipts from
various products are treated differently under GAAP and SAP. Under GAAP,
universal life, variable universal life and annuity deposits are not included
in revenues but are recorded directly to policyholder account balances.

<TABLE>
<CAPTION>
                                                       1999     1998     1997
                                                     -------- -------- --------
                                                           (In millions)
   <S>                                               <C>      <C>      <C>
   Statutory Premiums and Deposits
     Variable universal life........................ $  187.0 $  158.7 $  148.8
     Group variable universal life..................     94.9     73.3     68.3
     Separate account annuities.....................  1,922.2  2,583.6  2,169.1
     General account annuities (1)..................    830.2    622.2    234.7
     Retirement investment account annuities........     16.4     20.1     21.8
     Group annuities................................    409.3    563.9    404.2
     Universal life.................................     71.8     23.6     60.7
     Traditional life...............................     77.4     55.9     58.4
     Individual health..............................      0.3      0.6     22.8
                                                     -------- -------- --------
   Total statutory premiums and deposits............ $3,609.5 $4,101.9 $3,188.8
                                                     ======== ======== ========
</TABLE>
- --------
(1)  The general account includes approximately $590.5 million in 1999 and
     $373.0 million in 1998 of deposits made in association with an annuity
     program which provides, for a limited time, enhanced crediting rates on
     deposits made into the Company's general account and transferred ratably,
     over a period of time, into the Company's separate accounts.

  While the Company continues to offer certain traditional insurance products,
its current focus for new business in this segment is on the sale of variable
products.


                                      15
<PAGE>

 Variable Products

  The Company's variable products offered through this segment include
variable universal life insurance and variable annuities. The Company's
variable universal life insurance products combine the flexible terms of the
Company's universal life insurance policy with separate account investment
opportunities. The Company also offers a variable joint life product through
this segment. The Company's variable annuities offer the investment
opportunities of the Company's separate accounts and provide a vehicle for
tax-deferred savings. These products are sold pursuant to registration
statements under the Securities Act or exemptions from registration
thereunder.

  The Company seeks to achieve product distinction with respect to its
variable products on the basis of quality and diversity of the separate
account investment options underlying these products. The Company's variable
universal life and annuity products offer a variety of account investment
options with choices ranging from money market funds to international equity
funds. The number of these investment options has increased from 69 in 1997 to
133 in 1999, including those underlying the products sold through alternative
distribution channels. For management of these separate accounts, the Company
supplements its in-house expertise in managing fixed income assets with the
equity management expertise of well-known mutual fund advisors, such as
Fidelity Investments, as well as other independent management firms who
specialize in the management of institutional assets. Additionally, the
Company utilizes the services of an experienced investment consultant to the
pension industry to assist it in the selection of these institutional managers
and in the ongoing monitoring of their performance.

 Retirement Products

  In addition to the above, the Company provides consulting and investment
services to defined benefit and defined contribution retirement plans of
corporate employers, as well as the sale of group annuities to corporate
pension plans. The Company also offers participant recordkeeping and
administrative services to defined benefit and defined contribution retirement
plans. Participants in defined contribution plans serviced by the Company have
the option to invest their contributions to the plan in the Company's general
account or choose from one of the Company's separate account investment
options. Currently, the Company provides administration and recordkeeping for
approximately 580 qualified pension and profit sharing plans, which have
assets totaling $1.8 billion, and cover approximately 62,000 participants. To
address the decrease in the market for defined benefit plans sponsored by
employers, the Company has focused on increasing sales of defined contribution
plans, targeting plans with less than 500 participants. Based on internal
studies, management believes the size of this market provides the greatest
opportunity in this line of business.

 Traditional Products

  The Company's primary insurance products contained in this segment are
traditional life insurance products, including whole life and universal life,
as well as fixed annuities and retirement plan funding products.

  The Company's universal life insurance product is an interest-sensitive
product which offers flexibility in arranging the amount of insurance
coverage, the premium level and the premium payment period. The Company also
offers joint life products through this segment designed to meet estate
planning needs. These products offer flexible premiums and benefits and cover
two lives, with benefits paid at the first or second death, depending on the
policy. In addition, the Company offers a funding vehicle for pension plans of
small to medium-sized employers which provides both general account and
separate account investment options.

 Distribution

  A significant distribution channel for this segment is its national career
agency sales force of 690 agents, housed in 19 general agencies located in or
adjacent to most of the major metropolitan centers in the United States.
Virtually all of these agents are licensed both as insurance agents and
securities broker-dealers by the National Association of Securities Dealers
("NASD"), qualifying them to sell the full range of the Company's

                                      16
<PAGE>

products. The Company has focused on improving the productivity and reducing
the cost of its career agency system through performance-based compensation,
higher performance standards for agency retention and agency training
programs. The Company also regularly conducts comprehensive financial planning
seminars and face-to-face presentations to address different investment
objectives of clients. During 1999, total statutory premiums and deposits from
sales of variable annuities through the agency sales force totaled $930.1
million, compared to $871.3 million and $782.2 million in 1998 and 1997,
respectively.

  The Company has established several distribution channels for this segment's
products utilizing independent broker-dealers and financial planners and
continues to pursue additional relationships in this marketplace. Through
these distribution channels, the Company has obtained access to over 470
distribution firms employing over 70,000 sales personnel. In addition,
establishment of these channels has enabled the Company to offer a broader
range of investment options through alliances with Kemper, Pioneer, Delaware,
and Fulcrum mutual funds. During 1999, total statutory premiums and deposits
from sales of variable annuities through additional distribution channels
totaled $1,822.3 million, compared to $2,334.5 million and $1,621.6 million in
1998 and 1997, respectively.

  Additionally, the Company offers its group retirement products for sale
directly at the worksite through trained and licensed sales representatives.
In addition to the Home Office, the Company maintains seven regional sales and
service offices located in strategic financial markets. By using education and
personalized consulting to increase employee purchases, the Company seeks to
lower acquisition costs and increase employee participation levels.

 Underwriting

  Life insurance underwriting involves a determination of the type and amount
of risk which an insurer is willing to accept and the price charged to do so.
The Company's insurance underwriting standards for this segment attempt to
produce mortality results consistent with the assumptions used in product
pricing. Underwriting also determines the amount and type of reinsurance
levels appropriate for a particular risk profile and thereby allows
competitive risk selection. Underwriting rules and guidelines are based on the
mortality experience of the Company, as well as of the insurance industry and
the general population. The Company also uses a variety of medical tests to
evaluate certain policy applications, based on the size of the policy, the age
of the applicant and other factors.

  The Company's product specifications are designed to prevent anti-selection.
Mortality assumptions are thoroughly communicated and monitored. The
underwriting department tracks the profitability indicators of business by
each general agent, including the mix of business, percentage of substandard
and declined cases and placement ratio. Ongoing internal underwriting audits,
conducted at multiple levels, monitor consistency of underwriting requirements
and philosophy. Routine independent underwriting audits conducted by its
reinsurers have supported the Company's underwriting policies and procedures.

 Insurance Reserves

  The Company has established liabilities for policyholders' account balances
and future policy benefits in the Consolidated Balance Sheets included in the
1999 Annual Report to Shareholders, the applicable portions of which are
incorporated herein by reference, to meet obligations on various policies and
contracts. Policyholders' account balances for universal life and investment-
type policies are equal to cumulative account balances: deposits plus credited
interest, less expense and mortality charges and withdrawals. Future policy
benefits for traditional products are computed on the basis of assumed
investment yields, mortality, persistency, morbidity and expenses (including a
margin for adverse deviation), which are established at the time of issuance
of a policy and generally vary by product, year of issue and policy duration.


                                      17
<PAGE>

 Reinsurance

  Consistent with the general practice in the life insurance industry, the
Company has reinsured portions of the coverage provided by this segment's
insurance products with other insurance companies. Insurance is ceded
principally to reduce net liability on individual risks, to provide protection
against large losses and to obtain a greater diversification of risk. Although
reinsurance does not legally discharge the ceding insurer from its primary
liability for the full amount of policies reinsured, it does make the
reinsurers liable to the insurer to the extent of the reinsurance ceded. The
Company maintains a gross reserve for reinsurance liabilities. The Company
ceded approximately 3.8% of this segment's total statutory life insurance
premiums in 1999.

  With respect to life policies of the Allmerica Financial Services segment,
the Company has reinsurance agreements in place, established on an annual
term, for both automatic and facultative reinsurance. Under automatic
reinsurance. The Company's retention is currently $2.0 million per life. The
reinsurer is automatically bound for up to three times the Company's
retention, or $6.0 million, with certain restrictions that determine the
binding authority with the various reinsurers. For life policies greater than
$8.0 million, the Company obtains facultative reinsurance. Under facultative
reinsurance, the facultative reinsurer reviews all of the underwriting
information relating to the policies prior to issuing the reinsurance and
reinsures on a policy by policy basis. Depending on the nature of the risk and
the size of the policy, the facultative reinsurance could be provided by one
company or several. The Company sometimes facultatively reinsures certain
policies under $2.0 million which do not satisfy the Company's underwriting
guidelines.

  The Company seeks to enter into reinsurance treaties with highly rated
reinsurers. All of the reinsurers utilized by this segment have received an
A.M. Best rating of "A- (Excellent)" or better (Best's Insurance Reports, 1998
edition). The Company believes that it has established appropriate reinsurance
coverage for this segment based upon its net retained insured liabilities
compared to its surplus. Based on its review of its reinsurers' financial
positions and reputations in the reinsurance marketplace, the Company believes
that its reinsurers are financially sound.

  The Company also obtains catastrophe reinsurance for life insurance in this
segment through a catastrophe accident pool. The maximum pool reinsurance
available per company is $50.0 million and the maximum pool reinsurance
available for a single event is $125.0 million. Any amounts in excess of these
limits are the responsibility of the company suffering the loss. Each
participant in the pool pays a premium based on the share of claims paid by
the pool. The Company's share of pool losses is approximately 2.5%. There have
been three claims for which the Company's share was approximately $80,000
since the Company entered the pool on January 1, 1989. Approximately 125
companies currently participate in this pool.

  Effective January 1, 1998, the Company entered into an agreement with a
highly rated reinsurer to reinsure the mortality risk on the universal life
and variable universal life lines of business. Management believes that this
agreement will continue to have an immaterial effect on the results of
operations and financial position of the Company. In addition, during 1997,
the Company entered into a 100% coinsurance agreement to reinsure
substantially all of its individual disability income business.

 Competition

  There is strong competition among insurance companies seeking clients for
the types of insurance, annuities and investment products sold by the Company
in this segment. As of December 31, 1999, there were approximately 1,600
companies that offer life insurance in the United States, most of which offer
one or more products similar to those offered by the Company. In some cases
these products are offered through similar marketing techniques. In addition,
the Company may face additional competition from banks and other financial
institutions should current regulatory restrictions on the sale of insurance
and securities by these institutions be repealed.


                                      18
<PAGE>

  The Company believes that, based upon its extensive experience in the
market, the principal competitive factors affecting the sale of its life
insurance and related investment products are price, financial strength and
claims-paying ratings, size and strength of agency force, range of product
lines, product quality, reputation and name recognition, value-added service
and, with respect to variable insurance and annuity products, investment
management performance of the underlying separate accounts. Accordingly,
management believes that the Company's strong financial strength and claims-
paying ratings, the quality and diversity of the separate accounts underlying
its investment-based products, the NASD licensing of substantially all of its
agents and its reputation in the insurance industry enable it to compete
effectively in the markets in which it operates.

Allmerica Asset Management

 General

  Through the Allmerica Asset Management segment, the Company offers Stable
Value Products, such as Guaranteed Investment Contracts ("GICs"), to ERISA-
qualified retirement plans as well as other non-ERISA institutional buyers,
such as money market funds, corporate cash management programs and securities
lending collateral reinvestment programs. The Company primarily offers funding
agreements, also referred to as floating rate GICs, a specific type of GIC, to
these non-ERISA institutional buyers. In 1999, the Company established a
European Medium Term Note program, also referred to as Euro-GICs, for the
purpose of providing an additional market for the issuance of funding
agreements. In addition, this segment contains a Registered Investment
Advisor, which provides investment advisory services to affiliates and to
other institutions, such as insurance companies, retirement plans and mutual
funds.

  For the year ended December 31, 1999, this segment accounted for
approximately $150.5 million, or 4.9%, of consolidated segment revenues, and
income of $23.5 million, or 6.4%, of consolidated segment income before taxes
and minority interest.

 Products and Services

  Stable Value Products

  Three types of Stable Value Products are offered: the traditional GIC, the
synthetic GIC and the non-qualified GIC, often referred to as funding
agreements. The traditional GIC is issued to ERISA-qualified retirement plans,
and provides a fixed guaranteed interest rate and fixed maturity for each
contract. Some of the traditional GICs provide for a specific lump sum deposit
and no withdrawals prior to maturity. Other traditional GICs allow for window
deposits and/or benefit-sensitive withdrawals prior to maturity, for which the
Company builds an additional risk charge into the guaranteed interest rate.
The synthetic GIC is similar to the traditional GIC, except that the
underlying investments are generally held and managed by a third party, in
accordance with specific investment guidelines, and the Company periodically
resets the guaranteed interest rate for in-force funds, based on the actual
investment experience of the funds. The funding agreement is similar to the
traditional GIC, except that it is issued to non-ERISA institutional buyers,
such as money market funds, corporate cash management programs and securities
lending collateral reinvestment programs. This market tends to prefer short
duration instruments, so it is typical for the funding agreements sold in this
market to have short maturities and periodic interest rate resets, based on an
index such as LIBOR. Periodically, buyers prefer to invest in instruments with
longer maturities and either fixed or floating rate characteristics. The
Company is able to structure its funding agreements to accommodate these
buyers. Funding agreements sold through the Euro-GIC program tend to have
longer maturities, from 3-10 years, and may utilize either fixed or floating
interest rates, and be denominated in either United States or foreign
currencies.

  During 1999, funding agreement sales were approximately $1.0 billion, as
compared to $1.1 billion and $250.0 million in 1998 and 1997, respectively.
During 1999 deposits of approximately $880.0 million were short maturity
floating rate products, while $153.0 million were longer maturity products,
including Euro-GIC sales of approximately $53.0 million. In addition,
traditional GIC sales totaled approximately $3.0 million, $0.3 million,

                                      19
<PAGE>

and $1.1 million in 1999, 1998, and 1997, respectively. There were no sales of
synthetic GICs in 1999, 1998, or 1997, and the notional amount of this
portfolio decreased to less than $4.0 million during 1999. The continued low
volume of traditional and synthetic GIC sales reflects the Company's decision
to sell these products only when the profit margins meet the Company's
standards. The Company expects to continue its sales of funding agreements in
2000.

 Investment Advisory Services

  Through its registered investment advisor, Allmerica Asset Management, Inc.,
the Company provides investment advisory services to affiliates and to other
institutions, including unaffiliated insurance companies, retirement plans,
foundations and mutual funds. At December 31, 1999, Allmerica Asset Management
had assets under management of approximately $13.3 billion, of which
approximately $2.1 billion represented assets managed for third party clients
(i.e. entities unaffiliated with the Company). Assets under management for
third party clients grew by approximately $700.0 million during 1999.

 Distribution

  The Company distributes Stable Value Products through brokers, investment
bankers, GIC investment managers and directly from the Home Office. Investment
advisory services are marketed directly.

 Competition

  Prior to 1995, all GIC sales consisted of traditional GICs. Around that
time, increased sensitivity to claims-paying ratings of GIC issuers, a
reduction in the amount of new funds allocated to the purchase of GICs in
general, and an increase in availability of non-traditional GIC alternatives,
resulted in an increasingly difficult market in which to sell traditional
GICs. At that time, the Company introduced its synthetic GIC, selling about
$110.0 million of this product in the first year. Since then, increased
competition in the synthetic GIC market has driven margins on new business
down to extremely low levels.

  The Company introduced its funding agreement product in the latter part of
1997. There are approximately two dozen insurance companies that compete in
the funding agreement market. Funding agreements are one of a variety of
instruments being purchased by the buyers in this market, and the Company
views these other instruments as comprising the primary competition. Short-
term commercial paper issued by corporations is the most common of these
competing instruments. The primary factors affecting the ability to sell are
the yields offered, short term ratings (and to a lesser extent, claims paying
ratings) and product structure. With its expertise in asset/liability
management, the Company is able to offer yields that are very competitive with
comparably rated instruments, and a variety of product structures, while
earning an attractive return on capital, with low volatility. During the third
quarter of 1999, uncertainties in the short maturity floating rate funding
agreement market prompted a number of investors to terminate their funding
agreements with the Company and request the return of their funds. All
termination requests received by the Company were paid in a timely manner, and
no such requests have been received since the third quarter.

  The Company introduced its Euro-GIC product in the latter part of 1999.
Currently, there are less than twelve insurance companies that compete in this
market. Euro-GICs are one of a variety of instruments being purchased by
institutional investors in a competitive European market. The Company
considers these other instruments as comprising the primary competition, of
which medium term notes issued by corporations are the most common form of
these competing instruments. The primary factors affecting the ability to sell
Euro-GICs are the yields offered, the credit ratings assigned to the program,
and the familiarity of the Company name among investors in Europe. As such,
the Company periodically sends representatives to Europe to meet with
potential investors and has established new relationships with several
investment banking firms who manage the distribution of this product.


                                      20
<PAGE>

Investment Portfolio

 General

  At December 31, 1999, the Company held $9.1 billion of investment assets,
including $732.9 million of investment assets in the Closed Block. These
investments are generally of high quality and broadly diversified across asset
classes and individual investment risks. The major categories of investment
assets are: fixed maturities, which includes both investment grade and below
investment grade public and private debt securities; equity securities;
mortgage loans, principally on commercial properties; real estate, which
consists primarily of investments in commercial properties; policy loans and
other long-term investments. The remainder of the investment assets is
comprised of cash and cash equivalents.

  Management has an integrated approach to developing an investment strategy
for the Company that maximizes income, while incorporating overall asset
allocation, business segment objectives, and asset/liability management
tailored to specific insurance or investment product requirements. The
Company's integrated approach and the execution of the investment strategy are
founded upon a value orientation. The Company's investment professionals seek
to identify undervalued securities in the markets through extensive
fundamental research and credit analysis. Management believes this research-
driven, value orientation is a key to achieving the overall investment
objectives of producing superior rates of return, preserving capital and
meeting the financial goals of the Company's business segments.

  The appropriate asset allocation for the Company (the selection of broad
investment categories such as fixed maturities, equity securities, mortgages
and real estate) is determined by management initially through a process that
focuses overall on the types of businesses in each segment that the Company
engages in and the level of surplus (net worth) required to support these
businesses.

  At the segment level, the Company has developed an asset/liability
management approach tailored to specific insurance, investment product and
income objectives. The investment assets of the Company are then managed in
over 20 portfolio segments consistent with specific products or groups of
products having similar liability characteristics. As part of this approach,
management develops investment guidelines for each portfolio consistent with
the return objectives, risk tolerance, liquidity, time horizon, tax and
regulatory requirements of the related product or business segment. Specific
investments frequently meet the requirements of, and are acquired by, more
than one investment portfolio (or investment segment of the general account of
FAFLIC or AFLIAC, with each investment segment holding a pro rata interest in
such investments and the cash flows therefrom). Management has a general
policy of diversifying investments both within and across all portfolios. The
Company monitors the credit quality of its investments and its exposure to
individual borrowers, industries, sectors and, in the case of mortgages and
real estate, property types and geographic locations. In 1999, management
continued its strategy of shifting portfolio holdings from equity securities
to higher quality fixed maturity securities. All investments held by the
Company's insurance subsidiaries are subject to diversification requirements
under insurance laws.

  Consistent with this management approach, portfolio managers maintain close
working relationships with the managers of related product lines within the
Risk Management, Allmerica Financial Services and Allmerica Asset Management
segments. Changes in the outlook for investment markets or the returns
generated by portfolio holdings are reflected as appropriate on a timely basis
in the pricing of the Company's products and services.

Rating Agencies

  Insurance companies are rated by rating agencies to provide both industry
and participants and insurance consumers meaningful information on specific
insurance companies. Higher ratings generally indicate financial stability and
a stronger ability to pay claims.

  FAFLIC, AFLIAC, Hanover and Citizens all received an A.M. Best financial
condition rating of A (Excellent) in February 2000.

                                      21
<PAGE>

  FAFLIC and AFLIAC received Duff & Phelps claims-paying ability ratings of AA
(Very High) in March 2000.

  FAFLIC, AFLIAC and Hanover received Moody's financial strength ratings of A1
(Good) in February 2000.

  FAFLIC, AFLIAC and Hanover, together with its subsidiaries, including
Citizens Insurance, received S&P claims-paying ability rating of AA-
(Excellent) as of February 3, 2000.

  Management believes that its strong ratings are important factors in
marketing the products of its insurance companies to its agents and customers,
since rating information is broadly disseminated and generally used throughout
the industry. Insurance company ratings are assigned to an insurer based upon
factors relevant to policyholders and are not directed toward protection of
investors. Such ratings are neither a rating of securities nor a
recommendation to buy, hold or sell any security.

Employees

  The Company has approximately 6,300 employees located throughout the
country. Management believes relations with employees and agents are good.

                                    ITEM 2

                                  PROPERTIES

  The Company's headquarters are located at 440 Lincoln Street, Worcester,
Massachusetts, and consist primarily of approximately 758,000 rentable square
feet of office and conference space owned in fee and include the headquarters
of Hanover.

  Citizens owns its home office, located at 645 W. Grand River, Howell,
Michigan, which is approximately 137,000 rentable square feet. Citizens also
owns a three-building complex located at 808 North Highlander Way, Howell,
Michigan, with approximately 207,000 rentable square feet, where various
business operations are conducted.

  The Company leases office space for its sales force throughout the United
States. The leased property houses agency offices and group insurance sales
offices. Hanover also leases offices throughout the country for its field
employees.

  The Company believes that its facilities are adequate for its present needs
in all material respects.

                                    ITEM 3

                               LEGAL PROCEEDINGS

  Reference is made to Note 22 on page 78 of the Notes to Consolidated
Financial Statements of the 1999 Annual Report to Shareholders, the applicable
portions of which are incorporated herein by reference.

Sales Practices

  In July 1997, a lawsuit on behalf of a putative class was instituted in
Louisiana against AFC and certain of its subsidiaries by individual plaintiffs
alleging fraud, unfair or deceptive acts, breach of contract,
misrepresentation, and related claims in the sale of life insurance policies.
In October 1997, the plaintiffs voluntarily dismissed the Louisiana suit and
filed a substantially similar action in Federal District Court in Worcester,
Massachusetts. In early November 1998, the Company and the plaintiffs entered
into a settlement

                                      22
<PAGE>

agreement. The court granted preliminary approval of the settlement on
December 4, 1998. On May 19, 1999, the court issued an order certifying the
class for settlement purposes and granting final approval of the settlement
agreement. AFC recognized a $20.2 million expense, net of taxes, during the
third quarter of 1998 related to this litigation. Although the Company
believes that this expense reflects appropriate recognition of its obligation
under the settlement, this estimate assumes the availability of insurance
coverage for certain claims, and the estimate may be revised based on the
amount of reimbursement actually tendered by AFC's insurance carriers, and
based on changes in the Company's estimate of the ultimate cost of the
benefits to be provided to members of the class.

Other

  The Company has been named a defendant in various other legal proceedings
arising in the normal course of business. In the opinion of management, based
on the advice of legal counsel, the ultimate resolution of these proceedings
will not have a material effect on the Company's consolidated financial
statements.

                                    ITEM 4

              SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

  No matters were submitted to a vote of security holders in the fourth
quarter of the fiscal year covered by this Annual Report on Form 10-K.

                                      23
<PAGE>

                                    PART II

                                    ITEM 5

                   MARKET FOR THE REGISTRANT'S COMMON STOCK
                        AND RELATED SHAREHOLDER MATTERS

Common Stock and Shareholder Ownership

  The common stock of Allmerica Financial Corporation is traded on the New
York Stock Exchange under the symbol "AFC". On March 22, 2000, the Company had
47,919 shareholders of record and 53.5 million shares outstanding. On the same
date, the trading price of the Company's common stock was $46.50 per share.

Common Stock Prices and Dividends

<TABLE>
<CAPTION>
                                                      High      Low    Dividends
                                                    --------- -------- ---------
<S>                                                 <C>       <C>      <C>
1999
  First Quarter.................................... $57 7/8   $50 3/16     --
  Second Quarter................................... $62 1/4   $54 1/2      --
  Third Quarter.................................... $64 7/16  $47 9/16   $0.25
  Fourth Quarter................................... $59 11/16 $46 1/2      --
1998
  First Quarter.................................... $66 3/8   $42 5/16   $0.05
  Second Quarter................................... $72 1/8   $61 5/16   $0.05
  Third Quarter.................................... $72 1/8   $57 5/16   $0.05
  Fourth Quarter................................... $57 7/8   $39 1/4      --
</TABLE>

1999 Dividend Schedule

  Allmerica Financial Corporation declared an annual cash dividend of $0.25
per share on July 27, 1999, which was paid on November 15, 1999. The record
date for such dividend was November 1, 1999. The payment of future dividends,
if any, on the Company's Common Stock will be a business decision made by the
Board of Directors from time to time based upon the results of operations and
financial condition of the Company and such other factors as the Board of
Directors considers relevant.

  Dividends paid by the Company may be funded from dividends paid to the
Company from its subsidiaries. Dividends from insurance subsidiaries are
subject to restrictions imposed by state insurance laws and regulations.
Reference is made to "Liquidity and Capital Resources" on pages 44 and 45 of
Management's Discussion and Analysis of Financial Condition and Results of
Operations and to Note 15 on page 73 of the Notes to Consolidated Financial
Statements of the 1999 Annual Report to Shareholders, the applicable portions
of which are incorporated herein by reference.

                                    ITEM 6

                            SELECTED FINANCIAL DATA

  Reference is made to the "Five Year Summary of Selected Financial
Highlights" on page 21 of the 1999 Annual Report to Shareholders, which is
incorporated herein by reference.

                                    ITEM 7

                     MANAGEMENT'S DISCUSSION AND ANALYSIS
               OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

  Reference is made to "Management's Discussion and Analysis of Financial
Condition and Results of Operations" on pages 22-47 of the 1999 Annual Report
to Shareholders, which is incorporated herein by reference.

                                      24
<PAGE>

                                    ITEM 7A

           QUANTITATIVE AND QUALITATIVE DISCLOSURE ABOUT MARKET RISK

  Reference is made to "Market Risk and Risk Management Policies" on pages 37-
43 of Management's Discussion and Analysis of Financial Condition and Results
of Operations of the 1999 Annual Report to Shareholders, which is incorporated
herein by reference.

                                    ITEM 8

                  FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

  Reference is made to the Consolidated Financial Statements on pages 49-53
and the accompanying Notes to Consolidated Financial Statements on pages 54-79
of the 1999 Annual Report to Shareholders which meet the requirements of
Regulation S-X, and which include a summary of quarterly results of
consolidated operations (see Note 24 of Notes to Consolidated Financial
Statements--page 79), which is incorporated herein by reference.

                                    ITEM 9

                 CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS
                    ON ACCOUNTING AND FINANCIAL DISCLOSURE

  None.

                                      25
<PAGE>

                                   PART III

                                    ITEM 10

              DIRECTORS AND EXECUTIVE OFFICERS OF THE REGISTRANT

DIRECTORS OF THE REGISTRANT

  Information regarding Directors of the Company is incorporated herein by
reference from the Proxy Statement for the Annual Meeting of Shareholders to
be held May 16, 2000, to be filed pursuant to Regulation 14A under the
Securities Exchange Act of 1934.

EXECUTIVE OFFICERS OF THE REGISTRANT

  Set forth below is biographical information concerning the executive
officers of the Company.

John F. O'Brien, 56

 Director, Chief Executive Officer and President of the Company since February
1995

  See biography under "Directors of the Registrant" above.

Bruce C. Anderson, 55

 Vice President of the Company since February 1995

  Mr. Anderson has been Vice President of AFC since February 1995 and Vice
President of Allmerica P&C and Citizens since March 1997. Mr. Anderson has
been employed by FAFLIC since 1967 and has been Vice President and Director of
FAFLIC since October 1984 and April 1996, respectively. In addition, Mr.
Anderson is a director and/or executive officer at various other non-public
affiliates.

Mark R. Colborn, 51

 Vice President of the Company since 2000

  Mr. Colborn has been Vice President of AFC since March 2000. In addition,
Mr. Colborn has served as Vice President of AFLIAC since July 1992 and FAFLIC
since June 1992. He is also an executive officer at various other non-public
affiliates of AFC.

John P. Kavanaugh, 45

 Vice President and Chief Investment Officer of the Company since 1996

  Mr. Kavanaugh has been Vice President and Chief Investment Officer of AFC
since September 1996, has been employed by FAFLIC since 1983, and has been
Vice President of FAFLIC since December 1991 and Vice President of AFLIAC
since January 1992. Mr. Kavanaugh has also served as Director and Chief
Investment Officer of FAFLIC, Hanover, Citizens Insurance and AFLIAC since
August 1996, and Vice President and Chief Investment Officer of Allmerica P&C
and Citizens since September 1996. Mr. Kavanaugh is also a director and/or
executive officer at various other non-public affiliates.

J. Kendall Huber, 45

 Vice President and General Counsel of the Company since March 2000

  Mr. Huber has been Vice President, General Counsel and Assistant Secretary
of AFC since March 2000. Prior to joining AFC, Mr. Huber was Executive Vice
President, General Counsel, and Secretary of Promus Hotel Corporation from
February 1999 to January 2000. Previously, Mr. Huber was Vice President and
Deputy General Counsel of Legg Mason, Inc., from November 1998 to January
1999. He has also served as Vice President and Deputy General Counsel of USF&G
Corporation, where he was employed from March 1990 to August 1998.


                                      26
<PAGE>

Edward J. Parry, III, 40

 Vice President and Treasurer of the Company since February 1995
 Chief Financial Officer of the Company since December 1996

  Mr. Parry has been Chief Financial Officer of AFC since December 1996. He
has also been Vice President and Treasurer of AFC since February 1995. He has
served as Chief Financial Officer of FAFLIC, AFLIAC, Allmerica P&C, Hanover,
Citizens and Citizens Insurance since December 1996 and as Vice President and
Treasurer of FAFLIC, AFLIAC, Allmerica P&C and Hanover since February 1993 and
of Citizens since September 1993 and December 1992, respectively. Mr. Parry is
also a director and/or executive officer at various other non-public
affiliates.

Richard M. Reilly, 61

 Vice President of the Company since February 1997

  Mr. Reilly has been Vice President of AFC and FAFLIC since February 1997 and
November 1990, respectively, and Vice President of Allmerica P&C and Citizens
since March 1997. He has also been a Director and Vice President of AFLIAC
since November 1990 and President and Chief Executive Officer of AFLIAC since
August 1995. Mr. Reilly was Vice President of AFC from February 1995 through
December 1995. Additionally, Mr. Reilly has been the President of Allmerica
Investment Trust, Allmerica Funds, and Allmerica Securities Trust, each a
registered investment company, since February 1991, April 1991 and February
1991, respectively. Mr. Reilly is also a director and/or holds an executive
office at various other non-public affiliates.

Robert P. Restrepo, 49

 Vice President of the Company since May 1998

  Mr. Restrepo has been Vice President of AFC and President, Chief Executive
Officer and Director of Allmerica P&C since May 1998. Prior to joining AFC,
Mr. Restrepo was Chief Executive Officer, Personal Lines at Travelers Property
and Casualty, a member of the Travelers Group from January 1996 to May 1998.
Additionally, Mr. Restrepo was the Senior Vice President, Personal Lines at
Aetna Life & Casualty Company from March 1991 to January 1996. Mr. Restrepo is
also a director and/or executive officer at various other non-public
affiliates of AFC.

Eric A. Simonsen, 54

 Vice President of the Company since February 1995

  Mr. Simonsen has been Vice President of AFC since February 1995. He has been
a Vice President of APY since August 1992, of Citizens since December 1992 and
of AFLIAC since September 1990. He also served as a director of APY from
August of 1992 to July 1997. In addition, he has served as Vice President and
as a Director of FAFLIC since September 1990 and April 1996, respectively. Mr.
Simonsen has been President of Allmerica Services Corporation since December
1996. Mr. Simonsen was Chief Financial Officer of AFC from February 1995 to
December 1996, of FAFLIC and AFLIAC from September 1990 to December 1996, of
Allmerica P&C from August 1992 to December 1996 and of Citizens from December
1992 to December 1996. Mr. Simonsen is also a director and/or executive
officer at various other non-public affiliates.

                                    ITEM 11

                            EXECUTIVE COMPENSATION

  Incorporated herein by reference from the Proxy Statement for the Annual
Meeting of Shareholders to be held May 16, 2000, to be filed pursuant to
Regulation 14A under the Securities Exchange Act of 1934.

                                      27
<PAGE>

                                    ITEM 12

        SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

  Incorporated herein by reference from the Proxy Statement for the Annual
Meeting of Shareholders to be held May 16, 2000, to be filed pursuant to
Regulation 14A under the Securities Exchange Act of 1934.

                                    ITEM 13

                CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS

  Incorporated herein by reference from the Proxy Statement for the Annual
Meeting of Shareholders to be held May 16, 2000, to be filed pursuant to
Regulation 14A under the Securities Exchange Act of 1934.

                                      28
<PAGE>

                                    PART IV

                                    ITEM 14

       EXHIBITS, FINANCIAL STATEMENT SCHEDULES, AND REPORTS ON FORM 8-K

(a)(1) Financial Statements

  The consolidated financial statements and accompanying notes thereto on
pages 49 through 79 of the 1999 Annual Report to Shareholders have been
incorporated herein by reference in their entirety.

<TABLE>
<CAPTION>
                                                                        Annual
                                                                        Report
                                                                        Page(s)
                                                                        -------
<S>                                                                     <C>
Report of Independent Accountants.....................................      48
Consolidated Statements of Income for the years ended December 31,
 1999, 1998 and 1997..................................................      49
Consolidated Balance Sheets as of December 31, 1999 and 1998..........      50
Consolidated Statements of Shareholders' Equity for the years ended
 December 31, 1999, 1998 and 1997.....................................      51
Consolidated Statements of Comprehensive Income for the years ended
 December 31, 1999, 1998 and 1997.....................................      52
Consolidated Statements of Cash Flows for the years ended December 31,
 1999, 1998 and 1997..................................................      53
Notes to Consolidated Financial Statements............................   54-79
</TABLE>

(a)(2) Financial Statement Schedules

<TABLE>
<CAPTION>
                                                                   Page No. in
 Schedule                                                          this Report
 --------                                                          -----------
 <C>      <S>                                                      <C>
          Report of Independent Accountants on Financial
          Statement Schedules....................................        35
 I        Summary of Investments--Other than Investments in
          Related Parties........................................        36
 II       Condensed Financial Information of Registrant..........     37-39
 III      Supplementary Insurance Information....................     40-42
 IV       Reinsurance............................................        43
 V        Valuation and Qualifying Accounts......................        44
 VI       Supplemental Information concerning Property/Casualty
          Insurance Operations...................................        45
</TABLE>

(a)(3) Exhibit Index

  Exhibits filed as part of this Form 10-K are as follows:

<TABLE>
   <C> <S>
   2.1 Plan of Reorganization.+
   2.2 Stock and Asset Purchase Agreement by and among State Mutual Life
       Assurance Company of America, 440 Financial Group of Worcester, Inc.,
       and The Shareholder Services Group, Inc. dated as of March 9, 1995.+
   3.1 Certificate of Incorporation of AFC.+
   3.2 By-Laws of AFC.+
   4   Specimen Certificate of Common Stock.+
   4.1 Form of Indenture relating to the Debentures between the Registrant
       and State Street Bank & Trust Company, as trustee.++
   4.2 Form of Global Debenture.++
   4.3 Amended and Restated Declaration of Trust of AFC Capital Trust I dated
       February 3, 1997.+++++
   4.4 Indenture dated February 3, 1997 relating to the Junior Subordinated
       Debentures of AFC.+++++
   4.5 Series A Capital Securities Guarantee Agreement dated February 3,
       1997.+++++
   4.6 Common Securities Guarantee Agreement dated February 3, 1997.+++++
</TABLE>

                                      29
<PAGE>

<TABLE>
   <C>   <S>
   4.8   Rights Agreement dated as of December 16, 1997, between the
         Registrant and First Chicago Trust Company of New York as Rights
         Agent, filed as Exhibit 1 to the Company's Form 8-A dated December
         17, 1997 is incorporated herein by reference.
   10.3  Administrative Services Agreement between State Mutual Life
         Assurance Company of America and The Hanover Insurance Company,
         dated July 19, 1989.+
   10.4  First Allmerica Financial Life Insurance Company Employees' 401(k)
         Matched Savings Plan incorporated by reference to Exhibit 10.1 to
         the Allmerica Financial Corporation Registration Statement on Form
         8-K (No. 333-576) and incorporated herein by reference originally
         filed with the Commission on January 24, 1996.
   10.5  State Mutual Life Assurance Company of America Excess Benefit
         Retirement Plan.+
   10.6  State Mutual Life Assurance Company of America Supplemental
         Executive Retirement Plan.+
   10.7  State Mutual Incentive Compensation Plan.+
   10.8  State Mutual Companies Long-Term Performance Unit Plan.+
   10.9  Indenture of Lease between State Mutual Life Assurance Company of
         America and the Hanover Insurance Company dated July 3, 1984 and
         corrected First Amendment to Indenture of Lease dated December 20,
         1993.+
   10.12 Lease dated March 23, 1993 by and between Aetna Life Insurance
         Company and State Mutual Life Assurance Company of America,
         including amendments thereto, relating to property in Atlanta,
         Georgia.+
   10.13 Stockholder Services Agreement dated as of January 1, 1992 between
         Private Healthcare Systems, Inc. and State Mutual Life Assurance
         Company of America, the successor to its wholly-owned subsidiary,
         Group Healthcare Network, Inc.+
   10.14 Lease dated January 26, 1995 by and between Citizens Insurance and
         Upper Peninsula Commission for Area Progress, Inc., including
         amendments thereto, relating to property in Escanaba, Michigan.+
   10.16 Trust Indenture for the State Mutual Life Assurance Company of
         America Employees' 401(k) Matched Savings Plan between State Mutual
         Life Assurance Company of America and Bank of Boston/Worcester.+
   10.17 State Mutual Life Assurance Company of America Non-Qualified
         Executive Retirement Plan.+
   10.18 State Mutual Life Assurance Company of America Non-Qualified
         Executive Deferred Compensation Plan.+
   10.19 The Allmerica Financial Cash Balance Pension Plan incorporated by
         reference to Exhibit 10.19 to the Allmerica Financial Corporation
         September 30, 1995 report on Form 10-Q and incorporated herein by
         reference.
   10.20 The Allmerica Financial Corporation Employment Continuity
         Plan.++++++
   10.21 Amended and Restated Form of Non-Solicitation Agreement executed by
         substantially all of the executive officers of AFC incorporated by
         reference to Exhibit 10.21 to the Allmerica Financial Corporation
         June 30, 1997 report on Form 10-Q and incorporated herein by
         reference.
   10.23 Amended Allmerica Financial Corporation Long-Term Stock Incentive
         Plan.+++++++
   10.24 The Allmerica Financial Corporation Director Stock Ownership Plan
         incorporated by reference to Exhibit 10.21 to the Allmerica
         Financial Corporation June 30, 1996 report on Form 10-Q and
         incorporated herein by reference.
   10.25 Reinsurance Agreement dated September 29, 1997 between First
         Allmerica Financial Life Insurance Company and Metropolitan Life
         Insurance Company.+++++++
   10.26 Consolidated Service Agreement between Allmerica Financial
         Corporation and its subsidiaries, dated January 1, 1998.+++++++
   10.27 Deferral Agreement, dated April 4, 1997, between Allmerica Financial
         Corporation and John F. O'Brien.+++++++
   10.28 Severance Agreement, dated September 25, 1997, between First
         Allmerica Financial Life Insurance Company and Larry C.
         Renfro.+++++++
   10.29 Credit agreement dated as of June 17, 1998 between the Registrant
         and the Chase Manhattan Bank.++++++++
</TABLE>

                                       30
<PAGE>

<TABLE>
   <C>   <S>
   10.30 Form of Deferral Agreement executed by substantially all of the
         executive officers of AFC dated January 30, 1998.++++++++
   10.31 Form of Restricted Stock Agreement, dated January 30, 1998 and
         executed by substantially all of the executive officers of
         AFC.++++++++
   10.32 Form of Converted Stock Agreement, dated January 30, 1998 and
         executed by substantially all of the executive officers of
         AFC.++++++++
   10.33 Employment Agreement, dated May 13, 1998 between First Allmerica
         Financial Life Insurance Company and Robert P. Restrepo, Jr.++++++++
   10.34 Restricted Stock Agreement, dated May 26, 1998, between Allmerica
         Financial Corporation and Robert P. Restrepo, Jr.++++++++
   10.35 Credit agreement dated as of December 1, 1998 between the Registrant
         and the Chase Manhattan Bank.++++++++
   10.36 Amendment to the Credit Agreement dated as of June 17, 1998 between
         the Registrant and the Chase Manhattan Bank incorporated by
         reference to Exhibit 10.36 to the Allmerica Financial Corporation
         June 30, 1999 report on Form 10-Q and incorporated herein by
         reference.
   10.37 Allmerica Financial Corporation Short-Term Incentive Compensation
         Plan incorporated herein by reference to Exhibit A contained in the
         Registrant's Proxy Statement (Commission File
         No. 001-13754) originally filed with the Commission on March 31,
         1999.
   13    The following sections of the Annual Report to Shareholders for 1999
         ("1999 Annual Report") which are expressly incorporated by reference
         into this Annual Report on Form 10-K:
         .  Management's Discussion and Analysis of Financial Condition and
            Results of Operations at pages 22 through 47 of the 1999 Annual
            Report.
         .  Consolidated Financial Statements and Notes thereto at pages 49
            through 79 of the 1999 Annual Report.
         .  Report of Independent Accountants at page 48 of the 1999 Annual
            Report.
         .  The information appearing under the caption "Five Year Summary of
            Selected Financial Highlights" at page 21 of the 1999 Annual
            Report.
         .  The information appearing under the caption "Shareholder
            Information" at page 81 of the 1999 Annual Report.
   21    Subsidiaries of AFC.
   23    Consent of Independent Accountants.
   24    Power of Attorney.
   27    Financial Data Schedule.
   99.1  Internal Revenue Service Ruling dated April 15, 1995.+
   99.2  Important Factors Regarding Forward Looking Statements.
</TABLE>
- --------
+      Incorporated herein by reference to the correspondingly numbered
       exhibit contained in the Registrant's Registration Statement on Form S-
       1 (No. 33-91766) originally filed with the Commission on May 1, 1995.
++     Incorporated herein by reference to the correspondingly numbered
       exhibit contained in the Registrant's Registration Statement on Form S-
       1 (No. 33-96764) originally filed with the Commission on September 11,
       1995.
+++    Incorporated herein by reference to the correspondingly numbered
       exhibit contained in the Registrant's 1995 Annual Report on Form 10-K
       originally filed with the Commission on March 28, 1996.
++++   Incorporated by herein by reference to Exhibit I of the Current Report
       of the Registrant (Commission File No. 1-13754) filed February 20,
       1997.
+++++  Incorporated herein by reference to Exhibits 2, 3, 4, 5 and 6,
       respectively, contained in the Registrant's Current Report on Form 8-K
       filed on February 5, 1997.
++++++ Incorporated herein by reference to the correspondingly numbered
       exhibit contained in the Registrant's 1996 Annual Report on Form 10-K
       originally filed with the Commission on March 24, 1997.

                                      31
<PAGE>

+++++++ Incorporated herein by reference to the correspondingly numbered
        exhibit contained in the Registrant's 1997 Annual Report on Form 10-K
        originally filed with the Commission on March 27, 1998
++++++++ Incorporated herein by reference to the correspondingly numbered
         exhibit contained in the Registrant's 1998 Annual Report Form 10-K
         originally filed with the Commission on March 29, 1999.

(b) Reports on Form 8-K

  On October 7, 1999, Allmerica Financial Corporation announced that it has
reached an agreement to sell its group life and health insurance business to
Great-West Life & Annuity Insurance Company of Denver.

  On October 28, 1999, Allmerica Financial Corporation announced its financial
results for the three months ended September 30, 1999.

                                      32
<PAGE>

                                  SIGNATURES

  Pursuant to the requirements of Section 13 or 15(d) of the Securities and
Exchange Act of 1934, the registrant has duly caused this report to be signed
on its behalf by the undersigned, thereunto duly authorized.

                                              Allmerica Financial Corporation
                                                        Registrant

Date: March 23,2000                                 /s/ John F. O'Brien
                                          By: _________________________________
                                                     John F. O'Brien,
                                                  Chairman of the Board,
                                                Chief Executive Officer and
                                                         President
  Pursuant to the requirements of the Securities and Exchange Act of 1934,
this report has been signed below by the following persons on behalf of the
registrant and in the capacities and on the dates indicated.

Date: March 23, 2000                                /s/ John F. O'Brien
                                          By: _________________________________
                                                     John F. O'Brien,
                                                  Chairman of the Board,
                                                Chief Executive Officer and
                                                         President

Date: March 23, 2000                             /s/ Edward J. Parry, III
                                          By: _________________________________
                                                   Edward J. Parry III,
                                              Vice President, Chief Financial
                                             Officer, Treasurer and Principal
                                                    Accounting Officer

Date: March 23, 2000                                        *
                                          By: _________________________________
                                                   Michael P. Angelini,
                                                         Director

Date: March 23, 2000                                        *
                                          By: _________________________________
                                                      E. Gordon Gee,
                                                         Director

Date: March 23, 2000                                        *
                                          By: _________________________________
                                                     Samuel J. Gerson,
                                                         Director

Date: March 23, 2000                                        *
                                          By: _________________________________
                                                     Gail L. Harrison,
                                                         Director

Date: March 23, 2000                                        *
                                          By: _________________________________
                                                   Robert P. Henderson,
                                                         Director

                                      33
<PAGE>

Date: March 23, 2000                                        *
                                          By: _________________________________
                                                    M Howard Jacobson,
                                                         Director

Date: March 23, 2000                                        *
                                          By: _________________________________
                                                     Wendell J. Knox,
                                                         Director

Date: March 23, 2000
                                          By: _________________________________
                                                     Terrence Murray,
                                                         Director

Date: March 23, 2000                                        *
                                          By: _________________________________
                                                     Robert J. Murray,
                                                         Director

Date: March 23, 2000                                         *
                                          By: _________________________________
                                                     John L. Sprague,
                                                         Director

Date: March 23, 2000                                         *
                                          By: _________________________________
                                                    Robert G. Stachler,
                                                         Director

Date: March 23, 2000                                         *
                                          By: _________________________________
                                                    Herbert M. Varnum,
                                                         Director

                                                    /s/ Edward J. Parry
                                          *By: ________________________________
                                                     Edward J. Parry,
                                                     Attorney-in-fact

                                       34
<PAGE>

                     Report of Independent Accountants on
                         Financial Statement Schedules

To the Board of Directors
 of Allmerica Financial Corporation

Our audits of the consolidated financial statements referred to in our report
dated February 1, 2000, appearing in the Allmerica Financial Corporation 1999
Annual Report to Shareholders (which report and consolidated financial
statements are incorporated by reference in this Annual Report on Form 10-K)
also included an audit of the financial statement schedules listed in Item
14(a)(2) of this Form 10-K. In our opinion, these financial statement
schedules present fairly, in all material respects, the information set forth
therein when read in conjunction with the related consolidated financial
statements.

/s/ PricewaterhouseCoopers LLP
_____________________________________
PricewaterhouseCoopers LLP
Boston, Massachusetts
February 1, 2000

                                      35
<PAGE>

                                                                      Schedule I

                        ALLMERICA FINANCIAL CORPORATION
       Summary of Investments--Other than Investments in Related Parties
                               December 31, 1999

<TABLE>
<CAPTION>
                                                                   Amount at
                                                                  which shown
                                                                 in the balance
Type of Investment                              Cost(1)   Value      sheet
- ------------------                              -------- ------- --------------
                                                         (In millions)
<S>                                             <C>      <C>     <C>
Fixed maturities:
  Bonds:
    United States Government and government
     agencies and authorities.................. $  188.8 $ 189.4    $  189.4
    States, municipalities and political
     subdivisions..............................  2,189.8 2,137.6     2,137.6
    Foreign governments........................     89.0    91.9        91.9
    Public utilities...........................    359.9   349.0       349.0
    All other corporate bonds..................  3,976.1 3,886.0     3,886.0
  Redeemable preferred stocks..................    291.4   279.9       279.9
                                                -------- -------    --------
    Total fixed maturities.....................  7,095.0 6,933.8     6,933.8
                                                -------- -------    --------
Equity securities:
  Common stocks:
    Public utilities...........................      --      1.3         1.3
    Banks, trust and insurance companies.......      0.1     3.0         3.0
    Industrial, miscellaneous and all other....     28.4    57.8        57.8
  Nonredeemable preferred stocks...............     21.0    21.1        21.1
                                                -------- -------    --------
    Total equity securities....................     49.5    83.2        83.2
                                                -------- -------    --------
Mortgage loans on real estate..................    521.2  XXXXXX       521.2
Real estate(2).................................     12.6  XXXXXX        12.6
Policy loans...................................    170.5  XXXXXX       170.5
Other long-term investments....................    177.0  XXXXXX       167.4
                                                -------- -------    --------
    Total investments.......................... $8,025.8  XXXXXX    $7,888.7
                                                ======== =======    ========
</TABLE>
- --------
(1) Original cost of equity securities and, as to fixed maturities, original
    cost reduced by repayments and adjusted for amortization of premiums and
    accretion of discounts.
(2) Includes $10.9 million of real estate acquired through foreclosure.

                                       36
<PAGE>

                                                                    Schedule II

                        ALLMERICA FINANCIAL CORPORATION
                 Condensed Financial Information of Registrant
                              Parent Company Only
             Statements of Income for the Years Ended December 31,

<TABLE>
<CAPTION>
                                                         1999    1998    1997
                                                        ------  ------  ------
<S>                                                     <C>     <C>     <C>
Revenues
  Net investment income...............................  $  5.3  $  7.1  $ 11.4
  Net realized investment (losses) gains..............    (0.4)    1.7    (0.2)
                                                        ------  ------  ------
    Total revenues....................................     4.9     8.8    11.2
                                                        ------  ------  ------
Expenses
  Interest expense....................................    40.6    40.5    41.1
  Operating expenses..................................     2.3     2.5     5.0
                                                        ------  ------  ------
    Total expenses....................................    42.9    43.0    46.1
                                                        ------  ------  ------
Net loss before federal income taxes and equity in net
 income of unconsolidated subsidiaries................   (38.0)  (34.2)  (34.9)
Income tax benefit:
  Federal.............................................    14.2    12.4    11.8
  State...............................................     0.3     0.5     0.5
Equity in net income of unconsolidated subsidiaries...   319.3   222.5   231.8
                                                        ------  ------  ------
Net income............................................  $295.8  $201.2  $209.2
                                                        ======  ======  ======
</TABLE>

  The condensed financial information should be read in conjunction with the
consolidated financial statements and notes thereto.

                                      37
<PAGE>

                                                                    Schedule II
                                                                    (continued)

                        ALLMERICA FINANCIAL CORPORATION
                 Condensed Financial Information of Registrant
                              Parent Company Only

                                Balance Sheets

<TABLE>
<CAPTION>
                                                              December 31,
                                                            ------------------
                                                              1999      1998
                                                            --------  --------
                                                              (In millions,
                                                              except share
                                                              and per share
                                                                  data)
<S>                                                         <C>       <C>
Assets
  Fixed maturities-at fair value (amortized cost of $0.8 in
   1998)................................................... $    --   $    0.9
  Cash and cash equivalents................................      5.6       2.9
  Investment in unconsolidated subsidiaries................  2,761.5   3,008.0
  Receivable from subsidiaries.............................     47.2      43.9
  Other assets.............................................      7.4       0.5
                                                            --------  --------
    Total assets........................................... $2,821.7  $3,056.2
                                                            ========  ========
Liabilities
  Expenses and taxes payable............................... $   14.8  $   34.7
  Interest and dividends payable...........................     13.3      13.0
  Short-term debt..........................................     44.6      41.1
  Long-term debt...........................................    508.8     508.8
                                                            --------  --------
    Total liabilities......................................    581.5     597.6
                                                            --------  --------
Shareholders' Equity
  Preferred stock, par value $0.01 per share, 20.0 million
   shares authorized, none issued..........................      --        --
  Common stock, par value $0.01 per share, 300.0 million
   shares authorized, 60.4 million shares issued at both
   December 31, 1999 and December 31, 1998.................      0.6       0.6
  Additional paid-in capital...............................  1,770.5   1,768.8
  Accumulated other comprehensive income...................    (75.3)    180.5
  Retained earnings........................................    882.2     599.9
  Treasury stock at cost (6.2 and 1.8 million shares)......   (337.8)    (91.2)
                                                            --------  --------
    Total shareholders' equity.............................  2,240.2   2,458.6
                                                            --------  --------
    Total liabilities and shareholders' equity............. $2,821.7  $3,056.2
                                                            ========  ========
</TABLE>

  The condensed financial information should be read in conjunction with the
consolidated financial statements and notes thereto.

                                      38
<PAGE>

                                                        Schedule II (continued)

                        ALLMERICA FINANCIAL CORPORATION
                 Condensed Financial Information of Registrant
                              Parent Company Only

           Statement of Cash Flows for the Years Ended December 31,

<TABLE>
<CAPTION>
                                                      1999     1998     1997
                                                     -------  -------  -------
                                                          (In millions)
<S>                                                  <C>      <C>      <C>
Cash flows from operating activities
 Net income......................................... $ 295.8  $ 201.2  $ 209.2
 Adjustments to reconcile net income to net cash
  used in operating activities:
  Equity in undistributed income of subsidiaries....  (319.3)  (222.5)  (231.8)
  Net realized investment (gains) losses............     0.4     (1.7)     0.2
  Change in expenses and taxes payable..............    (2.8)    24.7      0.9
  Change in interest and dividends payable..........     0.3     (2.8)    10.0
  Change in receivable from subsidiaries............     3.3    (43.9)     --
  Other, net........................................     1.7      8.0     (0.3)
                                                     -------  -------  -------
Net cash used in operating activities...............   (20.6)   (37.0)   (11.8)
                                                     -------  -------  -------
Cash flows from investing activities
 Capital contributed to unconsolidated
  subsidiaries......................................   (54.1)   (95.7)   (79.9)
 Proceeds from disposals and maturities of
  available-for-sale fixed maturities...............    84.6    123.9     98.7
 Purchase of available-for-sale fixed maturities....   (41.4)     --     (74.9)
 Purchase of minority interest in Allmerica P&C.....     --       --    (425.6)
 Proceeds from sale of common stock of subsidiary...   247.6      --     195.0
                                                     -------  -------  -------
Net cash provided by (used in) investing
 activities.........................................   236.7     28.2   (286.7)
                                                     -------  -------  -------
Cash flow from financing activities
 Increase in long-term debt.........................     --       --       9.3
 Dividend received from unconsolidated
  subsidiaries......................................    39.5     50.0      --
 Net proceeds from issuance of commercial paper.....     3.5     41.1      --
 Net proceeds from issuance of common stock.........     1.1     11.4      2.8
 Proceeds from the issuance of mandatorily
  redeemable preferred securities of a subsidiary
  trust holding solely junior subordinated
  debentures of the Company.........................     --       --     296.3
 Treasury stock purchased at cost...................  (250.2)   (82.7)     --
 Treasury stock reissued at cost....................     6.2      --       --
 Dividends paid to shareholders.....................   (13.5)    (9.0)   (11.5)
                                                     -------  -------  -------
Net cash (used in) provided by financing
 activities.........................................  (213.4)    10.8    296.9
                                                     -------  -------  -------
Net change in cash and cash equivalents.............     2.7      2.0     (1.6)
Cash and cash equivalents at beginning of the
 period.............................................     2.9      0.9      2.5
                                                     -------  -------  -------
Cash and cash equivalents at end of the period...... $   5.6  $   2.9  $   0.9
                                                     =======  =======  =======
</TABLE>

  The condensed financial information should be read in conjunction with the
consolidated financial statements and notes thereto.

                                      39
<PAGE>

                                                                    Schedule III

                        ALLMERICA FINANCIAL CORPORATION
                      Supplementary Insurance Information

                               December 31, 1999

<TABLE>
<CAPTION>
                                 Future
                                 policy                                                      Amortization
                               benefits,             Other                        Benefits,       of
                    Deferred    losses,              policy                        claims,     deferred
                     policy    claims and          claims and             Net     losses and    policy      Other
                   acquisition    loss    Unearned  benefits  Premium  investment settlement acquisition  operating Premiums
                      costs     expenses  premiums  payable   revenue    income    expenses     costs     expenses  written
                   ----------- ---------- -------- ---------- -------- ---------- ---------- ------------ --------- --------
                                                                 (In millions)
<S>                <C>         <C>        <C>      <C>        <C>      <C>        <C>        <C>          <C>       <C>
Risk Management..   $  173.3    $3,003.8   $887.2   $   24.8  $1,948.2   $221.4    $1,420.3     $370.6     $197.0   $1,977.0
Asset
 Accumulation
Allmerica
 Financial
 Services........    1,213.1     2,659.8      3.0      700.2       2.3    251.1       232.1       59.1      211.7        --
Allmerica Asset
 Management......        0.4         --       --     1,316.0       --     138.2       118.3        0.2        8.5        --
Corporate........        --          --       --         --        --       6.0         --         --        65.3        --
Eliminations.....        --          --       --         --        --      (1.0)        --         --        (5.9)       --
                    --------    --------   ------   --------  --------   ------    --------     ------     ------   --------
 Total...........   $1,386.8    $5,663.6   $890.2   $2,041.0  $1,950.5   $615.7    $1,770.7     $429.9     $476.6   $1,977.0
                    ========    ========   ======   ========  ========   ======    ========     ======     ======   ========
</TABLE>

                                       40
<PAGE>

                                                        Schedule III (continued)

                        ALLMERICA FINANCIAL CORPORATION
                      Supplementary Insurance Information

                               December 31, 1998

<TABLE>
<CAPTION>
                                 Future
                                 policy                                                      Amortization
                               benefits,             Other                        Benefits,       of
                    Deferred    losses,              policy                        claims,     deferred
                     policy    claims and          claims and             Net     losses and    policy      Other
                   acquisition    loss    Unearned  benefits  Premium  investment settlement acquisition  operating Premiums
                      costs     expenses  premiums  payable   revenue    income    expenses     costs     expenses  written
                   ----------- ---------- -------- ---------- -------- ---------- ---------- ------------ --------- --------
                                                                 (In millions)
<S>                <C>         <C>        <C>      <C>        <C>      <C>        <C>        <C>          <C>       <C>
Risk Management..   $  167.5    $2,955.4   $840.1   $   21.4  $1,967.9   $229.8    $1,495.4     $379.7     $206.4   $1,956.7
Asset
 Accumulation
Allmerica
 Financial
 Services........      993.1     2,663.1      3.1      823.8       2.7    253.1       219.3       69.6      209.3        --
Allmerica Asset
 Management......        0.6         --       --     1,791.8       --     111.4        89.3        0.3        8.4        --
Corporate........        --          --       --         --        --      11.9         --         --        63.8        --
Eliminations.....        --          --       --         --        --      (1.8)        --         --        (7.6)       --
                    --------    --------   ------   --------  --------   ------    --------     ------     ------   --------
 Total...........   $1,161.2    $5,618.5   $843.2   $2,637.0  $1,970.6   $604.4    $1,804.0     $449.6     $480.3   $1,956.7
                    ========    ========   ======   ========  ========   ======    ========     ======     ======   ========
</TABLE>

                                       41
<PAGE>

                                                        Schedule III (continued)

                        ALLMERICA FINANCIAL CORPORATION
                      Supplementary Insurance Information

                               December 31, 1997

<TABLE>
<CAPTION>
                                 Future
                                 policy                                                      Amortization
                               benefits,             Other                        Benefits,       of
                    Deferred    losses,              policy                        claims,     deferred
                     policy    claims and          claims and             Net     losses and    policy      Other
                   acquisition    loss    Unearned  benefits  Premium  investment settlement acquisition  operating Premiums
                      costs     expenses  premiums  payable   revenue    income    expenses     costs     expenses  written
                   ----------- ---------- -------- ---------- -------- ---------- ---------- ------------ --------- --------
                                                                 (In millions)
<S>                <C>         <C>        <C>      <C>        <C>      <C>        <C>        <C>          <C>       <C>
Risk Management..    $170.1     $2,946.8   $844.6   $   20.0  $1,955.5   $254.1    $1,443.7     $399.9     $215.5   $1,659.6
Asset
 Accumulation
Allmerica
 Financial
 Services........     794.5      2,476.9      2.2      847.5      24.9    281.6       256.1        8.1      217.8        --
Allmerica Asset
 Management......       0.9          --       --       985.2       0.1     82.5        64.2        0.5        8.0        --
Corporate........       --           --       --         --        --      14.0         --         --        64.1        --
Eliminations.....       --           --       --         --        --      (1.1)        --         --       (11.5)       --
                     ------     --------   ------   --------  --------   ------    --------     ------     ------   --------
 Total...........    $965.5     $5,423.7   $846.8   $1,852.7  $1,980.5   $631.1    $1,764.0     $408.5     $493.9   $1,659.6
                     ======     ========   ======   ========  ========   ======    ========     ======     ======   ========
</TABLE>

                                       42
<PAGE>

                                                                     Schedule IV

                        ALLMERICA FINANCIAL CORPORATION
                                  Reinsurance

                                  December 31,

<TABLE>
<CAPTION>
                                                  Assumed            Percentage
                                       Ceded to    from              of amount
                               Gross     other     other      Net     assumed
                              amount   companies companies  amount     to net
                             --------- --------- --------- --------- ----------
                                               (In millions)
<S>                          <C>       <C>       <C>       <C>       <C>
1999
Life insurance in force..... $41,393.1 $21,251.5  $374.2   $20,515.8    1.82%
                             ========= =========  ======   =========   =====
Premiums:
  Life insurance............ $    21.3 $    18.6  $  0.7   $     3.4   20.59%
  Accident and health
   insurance................      32.2      31.4     --          0.8     --
  Property and casualty
   insurance................   2,135.0     261.7    73.0     1,946.3    3.75%
                             --------- ---------  ------   ---------
Total premiums.............. $ 2,188.5 $   311.7  $ 73.7   $ 1,950.5    3.78%
                             ========= =========  ======   =========   =====
1998
Life insurance in force..... $44,790.9 $23,886.9  $555.4   $21,459.4    2.59%
                             ========= =========  ======   =========   =====
Premiums:
  Life insurance............ $    15.8 $    13.3  $  0.7   $     3.2   21.88%
  Accident and health
   insurance................      35.6      34.5     --          1.1     --
  Property and casualty
   insurance................   1,967.9      66.1    64.5     1,966.3    3.28%
                             --------- ---------  ------   ---------
Total premiums.............. $ 2,019.3 $   113.9  $ 65.2   $ 1,970.6    3.31%
                             ========= =========  ======   =========   =====
1997
Life insurance in force..... $44,902.9 $ 7,237.1  $308.9   $37,974.7    0.81%
                             ========= =========  ======   =========   =====
Premiums:
  Life insurance............ $    16.7 $    14.9  $  0.6   $     2.4   25.00%
  Accident and health
   insurance................      39.2      14.2     --         25.0     --
  Property and casualty
   insurance................   2,046.2     195.1   102.0     1,953.1    5.22%
                             --------- ---------  ------   ---------
Total premiums.............. $ 2,102.1 $   224.2  $102.6   $ 1,980.5    5.18%
                             ========= =========  ======   =========   =====
</TABLE>

                                       43
<PAGE>

                                                                      Schedule V

                        ALLMERICA FINANCIAL CORPORATION
                       Valuation and Qualifying Accounts

                                  December 31,

<TABLE>
<CAPTION>
                                           Additions
                                      -------------------
                                                          Deductions
                           Balance at Charged to Charged     from     Balance
                           beginning  costs and  to other allowance   at end
                           of period   expense   accounts  account   of period
                           ---------- ---------- -------- ---------- ---------
                                              (In millions)
<S>                        <C>        <C>        <C>      <C>        <C>
1999
Mortgage loans............   $11.5      $(2.4)     $--      $ 3.3      $ 5.8
Allowance for doubtful
 accounts.................     5.4        5.6       --        5.2        5.8
                             -----      -----      ----     -----      -----
                             $16.9      $ 3.2      $--      $ 8.5      $11.6
                             =====      =====      ====     =====      =====
1998
Mortgage loans............   $20.7      $(6.8)     $--      $ 2.4      $11.5
Allowance for doubtful
 accounts.................     6.1        4.4       --        5.1        5.4
                             -----      -----      ----     -----      -----
                             $26.8      $(2.4)     $--      $ 7.5      $16.9
                             =====      =====      ====     =====      =====
1997
Mortgage loans............   $19.6      $ 2.5      $--      $ 1.4      $20.7
Real estate...............    14.9        6.0       --       20.9        --
Allowance for doubtful
 accounts.................     4.5        5.7       --        4.1        6.1
                             -----      -----      ----     -----      -----
                             $39.0      $14.2      $--      $26.4      $26.8
                             =====      =====      ====     =====      =====
</TABLE>

                                       44
<PAGE>

                                                                    Schedule VI

                        ALLMERICA FINANCIAL CORPORATION
Supplemental Information Concerning Property and Casualty Insurance Operations

                       For the Years Ended December 31,

<TABLE>
<CAPTION>
                                      Reserves   Discount,
                                         for      if any,
                          Deferred   losses and  deducted
                           policy       loss       from                  Net       Net
    Affiliation with     acquisition adjustment  previous   Unearned   premiums investment
       Registrant           costs    expenses(2) column(1) premiums(2)  earned    income
    ----------------     ----------- ----------- --------- ----------- -------- ----------
                                                   (In millions)
<S>                      <C>         <C>         <C>       <C>         <C>      <C>
Consolidated Property
 and Casualty
 Subsidiaries
  1999..................   $167.3     $2,618.7     $--       $883.3    $1,946.3   $220.5
                           ======     ========     ====      ======    ========   ======
  1998..................   $164.9     $2,597.3     $--       $834.9    $1,966.3   $228.9
                           ======     ========     ====      ======    ========   ======
  1997..................   $167.2     $2,615.4     $--       $838.3    $1,953.1   $253.3
                           ======     ========     ====      ======    ========   ======
</TABLE>

<TABLE>
<CAPTION>
                                               Amortization    Paid
                          Losses and loss      of deferred    losses
                        adjustment expenses       policy     and loss    Net
                      ------------------------ acquisition  adjustment premiums
                      Current Year Prior Years   expenses    expenses  written
                      ------------ ----------- ------------ ---------- --------
<S>                   <C>          <C>         <C>          <C>        <C>
  1999...............   $1,601.4     $(183.4)     $370.6     $1,499.1  $1,975.4
                        ========     =======      ======     ========  ========
  1998...............   $1,609.0     $(127.2)     $379.7     $1,514.9  $1,955.1
                        ========     =======      ======     ========  ========
  1997...............   $1,564.1     $(127.9)     $399.9     $1,507.2  $1,991.8
                        ========     =======      ======     ========  ========
</TABLE>
- --------
(1) The Company does not employ any discounting techniques.
(2) Reserves for losses and loss adjustment expenses are shown gross of $694.2
    million, $591.7 million and $576.7 million of reinsurance recoverable on
    unpaid losses in 1999, 1998 and 1997, respectively. Unearned premiums are
    shown gross of prepaid premiums of $57.4 million, $37.9 million and $30.0
    million in 1999, 1998 and 1997, respectively.

                                      45

<PAGE>

                                                                    Exhibit 13.1

Five Year Summary of Selected Financial Highlights

<TABLE>
<CAPTION>
For the Years Ended December 31                                     1999          1998          1997          1996          1995
================================================================================================================================
(In millions, except per share data)

STATEMENT OF INCOME
<S>                                                           <C>           <C>           <C>           <C>           <C>
Revenues
 Premiums                                                     $  1,950.5    $  1,970.6    $  1,980.5    $  1,937.1    $  1,952.2
 Universal life and investment product policy fees                 359.3         296.6         237.3         197.2         172.4
 Net investment income                                             615.7         604.4         631.1         651.2         692.0
 Net realized investment gains                                      91.0          59.2          76.0          65.6          40.3
 Other income                                                      128.7         103.2          81.5          77.7          80.0
- --------------------------------------------------------------------------------------------------------------------------------
 Total revenues                                                  3,145.2       3,034.0       3,006.4       2,928.8       2,936.9
================================================================================================================================
Benefits, Losses and Expenses
 Policy benefits, claims, losses and loss adjustment expenses    1,770.7       1,804.0       1,764.0       1,747.8       1,815.2
 Policy acquisition expenses                                       429.9         449.6         408.5         454.4         452.7
 Sales practice litigation expense                                    --          31.0            --            --            --
 Loss from cession of disability income business                      --            --          53.9            --            --
 Restructuring costs                                                (1.9)          9.0            --            --            --
 Other operating expenses                                          478.5         440.3         440.0         421.4         392.3
- --------------------------------------------------------------------------------------------------------------------------------
 Total benefits, losses and expenses                             2,677.2       2,733.9       2,666.4       2,623.6       2,660.2
================================================================================================================================
 Income before federal income taxes                                468.0         300.1         340.0         305.2         276.7
 Federal income tax expense                                        106.9          56.1          84.7          66.2          73.6
- --------------------------------------------------------------------------------------------------------------------------------
 Income before minority interest, extraordinary item
    and discontinued operations                                    361.1         244.0         255.3         239.0         203.1
 Minority interest                                                 (16.0)        (29.3)        (62.7)        (74.6)        (73.1)
- --------------------------------------------------------------------------------------------------------------------------------
 Income from continuing operations                                 345.1         214.7         192.6         164.4         130.0
 Discontinued operations:
    (Loss) income from operations of discontinued group
       life and health business, net of taxes                      (18.8)        (13.5)         16.6          17.5          16.0
    Loss from disposal of group life and health business,
       net of taxes                                                (30.5)           --            --            --            --
- --------------------------------------------------------------------------------------------------------------------------------
 Income before extraordinary item                                  295.8         201.2         209.2         181.9         146.0
 Extraordinary item - demutualization expenses                        --            --            --            --         (12.1)
- --------------------------------------------------------------------------------------------------------------------------------
 Net income                                                   $    295.8    $    201.2    $    209.2    $    181.9    $    133.9
================================================================================================================================
 Earnings per common share (diluted)(1)                       $     5.33    $     3.33    $     3.82    $     3.63    $     0.82
 Dividends declared per common share (diluted)                $     0.25    $     0.15    $     0.20    $     0.20    $     0.05
================================================================================================================================
Adjusted net income(2)                                        $    280.9    $    212.5    $    164.3    $    121.1    $     99.8
================================================================================================================================

BALANCE SHEET (AT DECEMBER 31)
Total assets                                                  $ 30,769.6    $ 27,653.1    $ 22,549.0    $ 18,970.3    $ 17,757.7
Long-term debt                                                     199.5         199.5         202.1         202.2         202.3
Total liabilities                                               28,229.4      24,894.5      19,714.8      16,461.6      15,425.0
Minority interest                                                  300.0         300.0         452.9         784.0         758.5
Shareholders' equity                                             2,240.2       2,458.6       2,381.3       1,724.7       1,574.2
</TABLE>

(1) Represents earnings per common share for the period October 1, 1995 through
December 31, 1995. Pro forma earnings per common share (unaudited) for the year
ended December 31, 1995 was $2.61. The pro forma information is based on a
weighted average of the number of shares that would have been outstanding
between January 1, 1995 and December 31, 1995 had the demutualization
transaction occurred on January 1, 1995. This information is provided for
informational purposes only and should not be construed to be indicative of the
Company's consolidated results of operations had the transaction been
consummated at the beginning of 1995 and does not represent a projection or
forecast of the Company's consolidated results of operations for any future
period.

(2) Represents net income adjusted for certain items which management believes
are not indicative of overall operating trends, including net realized
investment gains (losses), net gains and losses on disposals of businesses,
extraordinary items, the cumulative effect of accounting changes, restructuring
costs, differential earnings tax adjustments, and certain other items. While
these items may be significant components in understanding and assessing the
Company's financial performance, management believes adjusted net income
enhances an investor's understanding of the Company's results of operations by
highlighting net income attributable to the normal, recurring operations of the
business. However, adjusted net income should not be construed as a substitute
for net income determined in accordance with generally accepted accounting
principles.


<PAGE>

Management's Discussion and Analysis of Financial Condition
and Results of Operations

The following analysis of the consolidated results of operations and financial
condition of the Company should be read in conjunction with the Consolidated
Financial Statements and related consolidated footnotes included elsewhere
herein.

INTRODUCTION
================================================================================

The results of operations for Allmerica Financial Corporation and subsidiaries
("AFC" or "the Company") include the accounts of AFC; First Allmerica Financial
Life Insurance Company ("FAFLIC"); its wholly-owned life insurance subsidiary,
Allmerica Financial Life Insurance and Annuity Company ("AFLIAC"); Allmerica
Asset Management, Inc. ("AAM," a wholly-owned non-insurance subsidiary of AFC);
Allmerica Property & Casualty Companies, Inc. ("Allmerica P&C," a wholly-owned
non-insurance subsidiary of AAM); The Hanover Insurance Company ("Hanover," a
wholly-owned subsidiary of Allmerica P&C); Citizens Corporation (a wholly-owned
non-insurance subsidiary of Hanover); Citizens Insurance Company of America
("Citizens," a wholly-owned subsidiary of Citizens Corporation) and certain
other insurance and non-insurance subsidiaries.

The results of operations reflect minority interest in Allmerica P&C and
its subsidiary, Hanover, of approximately 40.5% prior to the acquisition of
minority interest on July 16, 1997. The results of operations also reflect
minority interest in Citizens Corporation, prior to the acquisition of minority
interest on or about December 3, 1998, of approximately 16.8% and 17.5% in 1998
and 1997, respectively.

DESCRIPTION OF OPERATING SEGMENTS
================================================================================

The Company offers financial products and services in two major areas: Risk
Management and Asset Accumulation. Within these broad areas, the Company
conducts business principally in three operating segments. These segments are
Risk Management; Allmerica Financial Services; and Allmerica Asset Management.
The separate financial information of each segment is presented consistent with
the way results are regularly evaluated by the chief operating decision maker in
deciding how to allocate resources and in assessing performance. A summary of
the Company's reportable segments is included below.

      In 1999, the Company reorganized its Property and Casualty and Corporate
Risk Management Services operations within the Risk Management segment. Under
the new structure, the Risk Management segment manages its business through five
distribution channels identified as Hanover North, Hanover South, Citizens
Midwest, Allmerica Voluntary Benefits, and Allmerica Specialty. During the
second quarter of 1999, the Company approved a plan to exit its group life and
health business, consisting of its Employee Benefit Services ("EBS") business,
its Affinity Group Underwriters ("AGU") business and its accident and health
assumed reinsurance pool business ("reinsurance pool business"). Results of
operations from this business, relating to both the current and the prior
periods, have been segregated and reported as a component of discontinued
operations in the Consolidated Statements of Income. Operating results from this
business were previously reported in the Allmerica Voluntary Benefits and
Allmerica Specialty distribution channels. Prior to 1999, results of the group
life and health business were included in the Corporate Risk Management Services
segment, while all other Risk Management business was reflected in the Property
and Casualty segment.

      The Risk Management segment's property and casualty business is offered
primarily through the Hanover North, Hanover South and Citizens Midwest
distribution channels utilizing the Company's independent agent network
primarily in the Northeast, Midwest and Southeast United States, maintaining a
strong regional focus. Allmerica Voluntary Benefits focuses on worksite
distribution, which offers discounted property and casualty products through
employer sponsored programs, and affinity group property and casualty business.
Allmerica Specialty offers special niche property and casualty products in
selected markets.

      The Asset Accumulation group includes two segments: Allmerica Financial
Services and Allmerica Asset Management. The Allmerica Financial Services
segment includes variable annuities, variable universal life and traditional
life insurance products distributed via retail channels as well as group
retirement products, such as defined benefit and 401(k) plans and tax-sheltered
annuities distributed to institutions.

      Through its Allmerica Asset Management segment, the Company offers its
customers the option of investing in Guaranteed Investment Contracts ("GICs")
such as the traditional GIC, the synthetic GIC and other funding agreements.
Funding agreements are investment contracts issued to institu-


2
<PAGE>

tional buyers, such as money market funds, corporate cash management programs
and securities lending collateral programs, which typically have short
maturities and periodic interest rate resets based on an index such as LIBOR.
This segment is also a Registered Investment Advisor providing investment
advisory services, primarily to affiliates and to other institutions, such as
insurance companies and pension plans.

      In addition to the three operating segments, the Company has a Corporate
segment, which consists primarily of cash, investments, corporate debt, Series A
Capital Securities ("Capital Securities") and corporate overhead expenses.
Corporate overhead expenses reflect costs not attributable to a particular
segment, such as those generated by certain officers and directors, Corporate
Technology, Corporate Finance, Human Resources and the Legal department.

RESULTS OF OPERATIONS
CONSOLIDATED OVERVIEW
================================================================================

The Company's consolidated net income increased $94.6 million to $295.8 million
in 1999. In 1998, the Company's consolidated net income decreased $8.0 million
to $201.2 million. Net income includes certain items which management believes
are not indicative of overall operating trends, such as net realized investment
gains and losses, net gains and losses on disposals of businesses, discontinued
operations, extraordinary items, the cumulative effect of accounting changes and
certain other items. While these items may be significant components in
understanding and assessing the Company's financial performance, management
believes that the presentation of adjusted net income enhances understanding of
the Company's results of operations by highlighting net income attributable to
the normal, recurring operations of the business. However, adjusted net income
should not be construed as a substitute for net income determined in accordance
with generally accepted accounting principles.

      For purposes of assessing each segment's contribution to adjusted net
income, management evaluates the results of these segments on a pre-tax and
minority interest basis. The following table reflects each segment's
contribution to adjusted net income and a reconciliation to consolidated net
income as adjusted for these items.

For the Years Ended December 31                      1999       1998       1997
================================================================================
(In millions)

Segment income (loss) before federal
  income taxes and minority interest:
   Risk Management                                $ 199.6    $ 149.6    $ 174.2
   Asset Accumulation
     Allmerica Financial Services                   205.5      169.0      134.6
     Allmerica Asset Management                      23.5       23.7       18.4
- -------------------------------------------------------------------------------
     Subtotal                                       229.0      192.7      153.0
   Corporate                                        (59.3)     (50.9)     (48.0)
- -------------------------------------------------------------------------------
     Segment income before federal
      income taxes and minority interest            369.3      291.4      279.2
- -------------------------------------------------------------------------------
  Federal income taxes on segment
   income                                           (72.4)     (53.1)     (63.4)
  Minority interest on preferred dividends          (16.0)     (16.0)     (14.5)
  Minority interest on segment income                  --       (9.8)     (37.0)
- -------------------------------------------------------------------------------
Adjusted net income                                 280.9      212.5      164.3
Adjustments (net of taxes, minority
  interest and amortization, as applicable):
   Net realized investment gains                     63.0       28.8       37.3
   Sales practice litigation expense                   --      (20.2)        --
   Gain from change in mortality
     assumptions                                       --         --       30.5
   Loss from cession of disability
     income business                                   --         --      (35.0)
   Restructuring costs                                1.2       (5.8)        --
   Other items                                         --       (0.6)      (4.5)
- -------------------------------------------------------------------------------
Income from continuing operations                   345.1      214.7      192.6

  Discontinued operations:

   (Loss) income from operations of
     discontinued group life and health
     business (net of applicable taxes)             (18.8)     (13.5)      16.6

   Loss on disposal of group life and
     health business (net of applicable
     taxes)                                         (30.5)        --         --
- -------------------------------------------------------------------------------
Net income                                        $ 295.8    $ 201.2    $ 209.2
================================================================================

1999 Compared to 1998

The Company's segment income before taxes and minority interest increased $77.9
million, or 26.7%, to $369.3 million during 1999. This increase is primarily
attributable to increased income of $50.0 million from the Risk Management
segment and an increase of $36.5 million from the Allmerica Financial Services
segment. The increase in Risk Management segment income is primarily
attributable to a $56.2 million increase in favorable development on prior years
reserves, a


                                                                               3
<PAGE>

$15.9 million favorable impact from a whole account aggregate excess of loss
reinsurance agreement ("aggregate excess of loss reinsurance treaty"), and
decreased catastrophes of $13.4 million. Partially offsetting these favorable
items are a $14.3 million increase in involuntary pool underwriting losses and a
$13.9 million increase in current year claims activity, primarily in the
commercial lines. The increase in the Allmerica Financial Services segment is
primarily attributable to higher asset-based fee income resulting from market
appreciation and additional desposits in the variable annuity and variable
universal life product lines. These increased fees were partially offset by
higher policy acquisition and other operating expenses. Partially offsetting
these increases were increased losses from the Corporate segment of $8.4
million, due to lower investment and other income and to higher corporate
overhead costs.

      The effective tax rate for segment income was 19.6% for 1999 as compared
to 18.2% in 1998. The increase in the tax rate was primarily due to improved
underwriting results in the Risk Management segment, partially offset by changes
in reserves for prior years tax liabilities.

      Net realized gains on investments, after taxes, minority interest and
amortization, were $63.0 million during 1999, primarily due to after-tax net
realized gains from sales of appreciated equity securities of $92.2 million,
partially offset by $31.3 million of after-tax realized losses from impairments
recognized on fixed maturities. During 1998, net realized gains on investments,
after taxes, minority interest and amortization were $28.8 million, primarily
due to after-tax net realized gains from sales of appreciated equity securities
of $41.4 million and after-tax gains on real estate of $9.0 million. These were
partially offset by $20.1 million of after-tax realized losses from impairments
recognized on fixed maturities and $11.4 million of after-tax realized losses on
partnership investments.

      Minority interest on segment income decreased in the current period
primarily due to the Company's acquisition of the outstanding common stock of
Citizens Corporation on or about December 3, 1998. Prior to the acquisition,
minority interest reflected approximately 16.8% of the results of operations
from Citizens Corporation.

      In July 1997, a lawsuit on behalf of a putative class was instituted in
Louisiana against AFC and certain of its subsidiaries by individual plaintiffs
alleging fraud, unfair or deceptive acts, breach of contract, misrepresentation,
and related claims in the sale of life insurance policies. In October 1997, the
plaintiffs voluntarily dismissed the Louisiana suit and filed a substantially
similar action in Federal District Court in Worcester, Massachusetts. In early
November 1998, the Company and the plaintiffs entered into a settlement
agreement. The court granted preliminary approval of the settlement on December
4, 1998. On May 19, 1999, the court issued an order certifying the class for
settlement purposes and granting final approval of the settlement agreement. AFC
recognized a $20.2 million expense, net of taxes, during the third quarter of
1998 related to this litigation. Although the Company believes that this expense
reflects appropriate recognition of its obligation under the settlement, this
estimate assumes the availability of insurance coverage for certain claims, and
the estimate may be revised based on the amount of reimbursement actually
tendered by AFC's insurance carriers and based on changes in the Company's
estimate of the ultimate cost of the benefits to be provided to members of the
class.

      On October 28, 1998, the Company announced that it was restructuring its
Risk Management segment. As part of the initiative, the segment consolidated its
property and casualty field support activities from fourteen regional branches
into three hub locations. As a result of this restructuring initiative, the
Company recognized a loss of $5.8 million, net of taxes, in the fourth quarter
of 1998. This loss was reduced by $1.2 million, net of taxes, in the fourth
quarter of 1999.

      During the second quarter of 1999, the Company approved a plan to exit its
group life and health insurance business, consisting of its EBS business, its
AGU business and its reinsurance pool business. During the third quarter of
1998, the Company ceased writing new premium in the reinsurance pool business,
subject to certain contractual obligations. Prior to 1999, these businesses
comprised substantially all of the former Corporate Risk Management Services
segment. Accordingly, the operating results of the discontinued segment,
including its reinsurance pool business have been reported in the Consolidated
Statements of Income as discontinued operations in accordance with Accounting
Principles Board Opinion No. 30, "Reporting the Results of Operations -Reporting
the Effects of Disposal of a Segment of a Business, and Extra ordinary, Unusual
and Infrequently Occurring Events and Transactions" ("APB Opinion No. 30"). In
the third quarter of 1999, the operating results from the discontinued segment
were adjusted to reflect the recording of additional reserves related to
accident claims from prior years. On October 6, 1999, the Company entered into
an agreement with Great-West Life and Annuity Insurance Company of Denver, which
provides for the sale of the Company's EBS business effective March 1, 2000. The
Company has recorded a $30.5 million loss, net of taxes, on the disposal of its
group life and health business.


4
<PAGE>

1998 Compared to 1997

The Company's segment income before taxes and minority interest increased $12.2
million, or 4.4%, to $291.4 million during 1998. This increase is primarily
attributable to increased income of $39.7 million from the Asset Accumulation
group. This increase was partially offset by reduced income of $24.6 million
from the Risk Management segment and increased losses of $2.9 million from the
Corporate segment. The increase of $34.4 million in the Allmerica Financial
Services segment was primarily attributable to growth from additional deposits
and market appreciation in the variable annuity and variable universal life
assets resulting in increased fee revenue, partially offset by an increase in
related policy acquisition and other operating expenses. Segment income before
taxes and minority interest increased $5.3 million in the Allmerica Asset
Management segment, primarily due to increased sales of floating rate GICs. Risk
Management segment income declined primarily due to increased catastrophe
losses of $63.8 million and decreased net investment income of $24.4 million
resulting from lower average invested assets in the segment. These decreases
were partially offset by lower loss adjustment expenses ("LAE"), lower policy
acquisition and other operating expenses and increased fee revenue.

      The effective tax rate for segment income was 18.2% in 1998 as compared to
22.7% in 1997. The decrease in the tax rate resulted from the reduction in
underwriting income from the Risk Management segment and a greater proportion of
pre-tax income from tax-exempt bonds in 1998.

      Net realized gains on investments, after taxes, minority interest and
amortization, were $28.8 million during 1998, primarily due to after-tax net
realized gains from sales of appreciated equity securities of $41.4 million and
after-tax gains on real estate of $9.0 million. These were partially offset by
$20.1 million of after-tax realized losses from impairments recognized on fixed
maturities and $11.4 million of after-tax realized losses on partnership
investments. During 1997, net realized gains on investments, after taxes,
minority interest and amortization, of $37.3 million, resulted primarily from
the sale of appreciated equity securities, due to the Company's strategy of
shifting to a higher level of debt securities, as well as sales of real estate
investment properties.

      Minority interest on segment income decreased in the current period as
compared to the prior year primarily due to the Company's merger with Allmerica
P&C on July 16, 1997. Prior to the acquisition, minority interest reflected
40.5% of the results of operations from this subsidiary. In addition, on or
about December 3, 1998, the Company acquired all of the outstanding common stock
of Citizens Corporation that it did not already own in exchange for cash of
$195.9 million. The Citizens acquisition has been recognized as a purchase. The
minority interest acquired totaled $158.5 million. A total of $40.8 million
representing the excess of the purchase price over the fair values of the net
assets acquired, net of deferred taxes, has been allocated to goodwill and is
being amortized over a 40-year period. Prior to the acquisition, minority
interest reflected approximately 16.8% and 17.5% of the results of operations
from Citizens Corporation in 1998 and 1997, respectively.

      Effective October 1, 1997, the Company ceded substantially all of its
individual disability income line of business. The Company recognized a $35.0
million loss, net of taxes, during the first quarter of 1997 upon entering into
an agreement in principal to transfer the business. Additionally, effective
October 1, 1997, the Company revised the mortality assumptions used to determine
the amortization of policy acquisition costs and recognition of certain fees for
its universal life and variable universal life lines of business. As a result of
this change in assumptions, the Company recognized a benefit of $30.5 million,
net of taxes, during 1997.

SEGMENT RESULTS
================================================================================

The following is management's discussion and analysis of the Company's results
of operations by business segment. The segment results are presented before
taxes and minority interest and other items which management believes are not
indicative of overall operating trends, including realized gains and losses.

RISK MANAGEMENT
================================================================================

The following table summarizes the results of operations for the Risk Management
segment:

For the Years Ended December 31                     1999        1998        1997
================================================================================
(In millions)

Segment revenues
  Net premiums written                          $1,977.0    $1,956.7    $1,994.1
- --------------------------------------------------------------------------------
  Net premiums earned                           $1,948.2    $1,967.9    $1,955.5
  Net investment income                            221.4       229.8       254.1
  Other income                                      19.8        24.4        18.0
- --------------------------------------------------------------------------------
Total segment revenues                           2,189.4     2,222.1     2,227.6
Losses and LAE(1)                                1,420.3     1,495.4     1,443.7
Policy acquisition expenses                        370.6       379.7       399.9
Other operating expenses                           198.9       197.4       209.8
- --------------------------------------------------------------------------------
Segment income                                  $  199.6    $  149.6    $  174.2
================================================================================

(1) Includes policyholders' dividends of $12.3 million, $11.9 million and $9.3
million in 1999, 1998 and 1997, respectively.


                                                                               5
<PAGE>

1999 Compared to 1998

Risk Management's segment income increased $50.0 million, or 33.4%, to $199.6
million in 1999, compared to $149.6 million in 1998. The increase in segment
income is primarily attributable to a $56.2 million increase in favorable
development on prior year reserves and a $15.9 million favorable impact
resulting from the aggregate excess of loss reinsurance treaty. Also,
catastrophe losses decreased $13.4 million, to $76.9 million in 1999, compared
to $90.3 in 1998. Partially offsetting these items are a $14.3 million increase
in involuntary pool underwriting losses and a $13.9 million increase in current
year claims activity, primarily in the commercial lines. In addition, net
investment income before taxes decreased $8.4 million, or 3.7%, to $221.4
million in 1999, compared to $229.8 million in 1998. The decrease in net
investment income is primarily the result of a reduction in average invested
assets. Other income decreased $4.6 million to $19.8 million in 1999, primarily
as a result of management's decision to exit certain workers' compensation
servicing carrier business. The decline in net premiums earned is primarily
attributable to the aforementioned aggregate excess of loss reinsurance treaty.

      During 1999, the Risk Management segment results were affected by the
aforementioned aggregate excess of loss reinsurance treaty with a highly rated
reinsurer. The reinsurance agreement provides accident year coverage for the
three years 1999 to 2001 for the Company's property and casualty business, and
is subject to cancellation or commutation annually at the Company's option. The
program covers losses and allocated loss adjustment expenses, including those
incurred but not yet reported, in excess of a specified whole account loss and
allocated LAE ratio. As a result of this agreement, the Company recognized a net
benefit of $15.9 million for the year ended December 31, 1999. Premiums, and
losses and LAE ceded under this treaty were $21.9 million and $35.0 million,
respectively. The Company realized an additional $4.3 million benefit from
commissions ceded under this contract, partially offset by $1.5 million of
interest costs. In accordance with the provisions of this contract, the Company
has exercised its option to cancel this contract effective January 1, 2000. The
effect of this agreement on the results of operations in future periods is not
currently determinable, as it will be based on future losses and allocated LAE.
The agreement may decrease or increase income in future periods.

1998 Compared to 1997

Risk Management's segment income decreased $24.6 million, or 14.1%, to $149.6
million in 1998, compared to $174.2 million in 1997. The decrease in segment
income is primarily the result of an increase in losses due to increased
catastrophes of $63.8 million, to $90.3 million in 1998, partially offset by
lower loss adjustment expenses. Also contributing to the decrease in the
segment's results was a decrease in pre-tax net investment income of $24.3
million, or 9.6%, to $229.8 million in 1998, compared to $254.1 million in 1997.
This decrease is primarily the result of a reduction in average invested assets
and a $7.0 million decrease in limited partnership income. These were partially
offset by lower policy acquisition and other operating expenses of $20.2 million
and $12.4 million, respectively. In addition, other income increased $6.4
million, to $24.4 million in 1998, primarily as a result of an increase in
finance charges on installment premiums.


6
<PAGE>

Distribution channel results

The following table summarizes the results of operations for the distribution
channels of the Risk Management segment:

<TABLE>
<CAPTION>
For the Year Ended December 31, 1999
======================================================================================================================
(In millions, except ratios)

                                    Hanover     Hanover     Citizens   Voluntary    Allmerica
                                      North       South      Midwest    Benefits    Specialty     Other(2)       Total
<S>                                 <C>         <C>          <C>         <C>          <C>          <C>         <C>
Net premiums written                $668.1      $198.4       $521.3      $545.6       $ 40.2       $  3.4      $1,977.0
Underwriting profit (loss)          $  4.4      $ (8.7)      $  1.8      $ (1.8)      $(13.4)      $(10.3)     $  (28.0)
Statutory combined ratio(1)          102.1       105.8        102.9       103.6        127.7          N/M         101.2

<CAPTION>
For the Year Ended December 31, 1998
======================================================================================================================
(In millions, except ratios)

                                    Hanover     Hanover     Citizens   Voluntary    Allmerica
                                      North       South      Midwest    Benefits    Specialty     Other(2)      Total
<S>                                 <C>         <C>          <C>         <C>          <C>          <C>         <C>
Net premiums written                $616.1      $208.1       $547.5      $527.5       $ 48.1       $ 9.4       $1,956.7
Underwriting (loss) profit          $(36.6)     $ (7.4)      $(39.1)     $ 15.3       $ (6.5)      $(9.6)      $  (83.9)
Statutory combined ratio(1)          106.4       104.5        106.8        99.2        104.8         N/M          104.6
</TABLE>

(1) Statutory combined ratio is a common industry measurement of the results of
property and casualty insurance underwriting. This ratio is the sum of the ratio
of incurred claims and claim expenses to premiums earned and the ratio of
underwriting expenses incurred to premiums written. Federal income taxes, net
investment income and other non-underwriting expenses are not reflected in the
statutory combined ratio.

(2) Includes results from certain property and casualty business which the
Company has exited, as well as purchase accounting adjustments.

1999 Compared to 1998

Hanover North

Hanover North's net premiums written increased $52.0 million, or 8.4%, to $668.1
million for the year ended December 31, 1999, compared to $616.1 million for
1998. Net premiums written related to commercial lines increased $32.1 million,
or 13.8%, primarily due to an increase in policies in force of 6.7% since
December 31, 1998. Personal automobile net premiums written increased $14.0
million to $270.5 million, primarily resulting from the Company's decision to
reduce safe driver discounts and to an increase in policies in force of 5.2%. A
0.7% increase in the Massachusetts personal automobile rate during 1999 is also
contributing to this increase.

      Hanover North's underwriting results improved $41.0 million to an
underwriting profit of $4.4 million for the year ended December 31, 1999,
compared to an underwriting loss of $36.6 million in 1998. The improvement in
underwriting results is primarily attributable to improved current year claims
severity in the personal lines, as well as to an increase in favorable
development on prior years' loss reserves in the personal automobile line. In
addition, catastrophe losses decreased $5.7 million to $13.3 million for the
year ended December 31, 1999, from $19.0 million in 1998.

Hanover South

Hanover South's net premiums written decreased $9.7 million, or 4.7%, to $198.4
million for the year ended December 31, 1999, compared to $208.1 million in
1998. The decrease is primarily due to an $11.1 million, or 20.5%, decrease in
the personal automobile line's net premiums written, resulting from an 18.1%
decrease in policies in force during 1999. This decline is attributable to the
Company having exited certain markets in the South. The Company believes this
exit plan to be substantially complete.

      Underwriting results deteriorated $1.3 million to a loss of $8.7 million
for the year ended December 31, 1999, from an underwriting loss of $7.4 million
in 1998. The decrease in underwriting results is primarily attributable to a
$4.4 million increase in losses in the workers' compensation line attributed to
an increase in both frequency and severity in current year claims activity. This
deterioration is partially offset by a decrease in severity in the commercial
multiple peril line.

Citizens Midwest

Citizens Midwest's net premiums written decreased $26.2 million, or 4.8%, to
$521.3 million for the year ended December 31, 1999, compared to $547.5 million
for 1998. This decrease is primarily attributable to a $22.5 million decrease in
the personal automobile line's net premiums written to $154.0 million, compared
to $176.5 million for 1998. This decline is primarily


                                                                               7
<PAGE>

due to rate decreases in the Michigan personal automobile line of 3.6% and 3.7%
in the first and third quarters of 1999, respectively, resulting from continued
competitive conditions in Michigan. In addition, Citizens Midwest's net premiums
written decreased $9.9 million as a result of additional premiums ceded under
the aggregate excess of loss reinsurance treaty. These decreases are partially
offset by an increase of $6.8 million in the commercial multiple peril line
resulting from increases in both rate and policies in force of 5.9% and 4.9%,
respectively, during 1999.

      Citizens Midwest's underwriting results improved $40.9 million to an
underwriting profit of $1.8 million for the year ended December 31, 1999, from
an underwriting loss of $39.1 million in 1998. This improvement is primarily
attributable to a $13.8 million decrease in policy acquisition and other
underwriting expenses resulting from continued efficiencies gained through
consolidation of underwriting processes, and a reduction in homeowners'
non-catastrophe claims activity totaling $9.5 million. In addition, a $9.0
million decrease in catastrophe losses to $19.7 million in 1999, compared to
$28.7 million in 1998, contributed to this improvement. Results were also
favorably impacted by $7.9 million due to the aforementioned aggregate excess of
loss reinsurance treaty.

Voluntary Benefits

Voluntary Benefits' net premiums written increased $18.1 million, or 3.4%, to
$545.6 million for the year ended December 31, 1999, compared to $527.5 million
in 1998. This increase is primarily attributed to an increase in policies in
force of 4.3%, partially offset by a $12.0 million increase in ceded premiums
written under the aggregate excess of loss reinsurance treaty.

      Underwriting results deteriorated $17.1 million to a loss of $1.8 million
for the year ended December 31, 1999, from an underwriting gain of $15.3 million
in 1998. The deterioration in underwriting results is primarily attributable to
an increase in non-catastrophe claims activity in the personal automobile and
homeowners lines. Also contributing to this deterioration is a $6.5 million
increase in policy acquisition and other underwriting expenses resulting from
increased marketing initiatives. Partially offsetting these factors is a $9.5
million benefit from the aggregate excess of loss reinsurance treaty.

Specialty Markets

Specialty Markets' net premiums written decreased to $40.2 million for the year
ended December 31, 1999, compared to $48.1 million for the same period in 1998.
This decrease was primarily due to a decrease in the commercial multiple peril
line of $6.1 million, to $9.5 million, as a result of increased ceded premiums
written under the aggregate excess of loss reinsurance treaty, and to a 3.2%
reduction of policies in force.

      Underwriting results deteriorated $6.9 million, to a loss of $13.4 million
for the year ended December 31, 1999, compared to a loss of $6.5 million in
1998. The deterioration in underwriting results is primarily attributable to an
increase in non-catastrophe claims activity in the commercial multiple peril
line.

<TABLE>
<CAPTION>
For the Year Ended December 31, 1998
========================================================================================================================
(In millions, except ratios)

                                        Hanover    Hanover    Citizens   Voluntary   Allmerica
                                          North      South     Midwest    Benefits   Specialty    Other(2)       Total
<S>                                    <C>         <C>         <C>         <C>        <C>         <C>          <C>
Net premiums written                   $616.1      $208.1      $547.5      $527.5     $ 48.1      $ 9.4        $1,956.7
Underwriting (loss) profit             $(36.6)     $ (7.4)     $(39.1)     $ 15.3     $ (6.5)     $(9.6)       $  (83.9)
Statutory combined ratio(1)             106.4       104.5       106.8        99.2      104.8        N/M           104.6

<CAPTION>
For the Year Ended December 31, 1997
========================================================================================================================
(In millions, except ratios)

                                        Hanover    Hanover    Citizens   Voluntary   Allmerica
                                          North      South     Midwest    Benefits   Specialty    Other(2)       Total
<S>                                    <C>         <C>         <C>         <C>         <C>         <C>         <C>
Net premiums written                   $612.7      $231.7      $538.9      $491.1      $ 27.4      $92.3       $1,994.1
Underwriting loss                      $(30.5)     $ (1.1)     $(31.8)     $ (6.8)     $(22.9)     $(5.3)      $  (98.4)
Statutory combined ratio(1)             105.0       103.1       106.2       128.4       100.4        N/M          104.0
</TABLE>

(1) Statutory combined ratio is a common industry measurement of the results of
property and casualty insurance underwriting. This ratio is the sum of the ratio
of incurred claims and claim expenses to premiums earned and the ratio of
underwriting expenses incurred to premiums written. Federal income taxes, net
investment income and other non-underwriting expenses are not reflected in the
statutory combined ratio.

(2) Includes results from certain property and casualty business which the
Company has exited, as well as purchase accounting adjustments.


8
<PAGE>

1998 Compared to 1997

Hanover North

Hanover North's net premiums written increased $3.4 million, or 0.6%, to $616.1
million for the year ended December 31, 1998, compared to $612.7 million in
1997. Net premiums written in the homeowners, commercial multiple peril and
commercial automobile lines increased $5.1 million, $4.5 million, and $4.1
million, respectively. The improvement in the homeowners line related to both an
increase in policies in force of 5.3% and a rate increase of 3.8% over prior
year. Commercial multiple peril and commercial automobile line increases
resulted from increases in policies in force of 7.0% and 14.3%, respectively.
Personal automobile net premiums written decreased $11.3 million, to $256.5
million, primarily resulting from a mandated 4.0% decrease in Massachusetts
personal automobile rates, which became effective January 1, 1998. Increased
safe driver discounts on automobile insurance premiums also contributed to the
decrease in premiums written.

      Hanover North's underwriting results deteriorated $6.1 million to an
underwriting loss of $36.6 million for the year ended December 31, 1998,
compared to an underwriting loss of $30.5 million in 1997. The deterioration in
underwriting results is primarily attributable to a decrease in favorable
development on prior accident years' reserves in the workers' compensation and
commercial automobile lines, partially offset by a $12.7 million improvement in
current year claims activity in the personal automobile line. In addition,
catastrophe losses increased $14.6 million, primarily in the homeowners line, as
a result of an ice storm in the first quarter of 1998. Improved loss adjustment
expenses and policy acquisition and other underwriting expenses of $15.8 million
and $16.5 million, respectively, partially offset this deterioration.

Hanover South

Hanover South's net premiums written decreased $23.6 million, or 10.2%, to
$208.1 million for the year ended December 31, 1998, compared to $231.7 million
for the same period in 1997. The decrease is primarily due to a $16.0 million,
or 22.8%, decrease in the personal automobile line's net premiums written and a
$6.7 million, or 16.9%, decrease in the homeowners line, resulting from the
Company having exited certain markets in the South.

      Underwriting results deteriorated $6.3 million from an underwriting loss
of $1.1 million for the year ended December 31, 1997, to a loss of $7.4 million
for the same period in 1998. The unfavorable change is primarily attributable to
a $9.0 million increase in losses in the commercial multiple peril line due to
increased non-catastrophe claims frequency. In addition, catastrophe losses
increased $7.3 million as a result of severe storms. Partially offsetting these
factors are a $6.3 million improvement in loss activity in the personal
automobile line and a decrease of $5.0 million in policy acquisition and other
underwriting expenses.

Citizens Midwest

Citizens Midwest's net premiums written increased $8.6 million, or 1.6%, to
$547.5 million for the year ended December 31, 1998. This increase is primarily
attributable to a $10.7 million increase in the commercial multiple peril line,
to $101.4 million, compared to $90.7 million in the prior year. This increase is
primarily the result of a 7.0% aggregate rate increase in 1998.

      Citizens Midwest's underwriting results deteriorated $7.3 million to an
underwriting loss of $39.1 million for the year ended December 31, 1998, from an
underwriting loss of $31.8 million for 1997. This deterioration is attributable
to a $22.1 million decrease in favorable development on prior accident years'
reserves in the workers' compensation line and to a $19.1 million increase in
catastrophe losses, to $28.7 million in 1998, resulting from severe storms.
Partially offsetting these items are improvements in non-catastrophe claims
activity in both the commercial multiple peril and personal automobile lines of
$10.9 million and $8.0 million, respectively. Reductions in both loss adjustment
expenses and policy acquisition and other underwriting expenses of $9.8 million
and $4.3 million, respectively, also offset deteriorating results. The decreases
in expenses primarily resulted from efficiencies gained through consolidation
and re-engineering of both the claims and underwriting processes. Cost savings
were also achieved through reductions in employee-related expenses and decreased
rent expense resulting from the consolidation of processing centers.

Voluntary Benefits

Voluntary Benefits' net premiums written increased $36.4 million, or 7.4%, to
$527.5 million for the year ended December 31, 1998, compared to $491.1 million
for the same period in 1997. This increase is primarily attributed to an
increase in the personal automobile line of $30.2 million, or 7.8%, over prior
year resulting from an increase in affinity group business policies in force.

      Underwriting results improved $22.1 million to a profit of $15.3 million
for the year ended December 31, 1998, from an underwriting loss of $6.8 million
for 1997. The improvement in underwriting results is primarily attributable to
improved non-catastrophe claims activity in the personal automobile and
homeowners lines.


                                                                               9
<PAGE>

Specialty Markets

Specialty Markets' net premiums written increased to $48.1 million for the year
ended December 31, 1998, compared to $27.4 million for 1997. Net premiums earned
increased $17.5 million to $39.4 million for the year ended December 31, 1998,
from $21.9 million for 1997. These increases are primarily attributable to
growth in the commercial multiple peril line.

      Underwriting results improved $16.4 million to a loss of $6.5 million for
the year ended December 31, 1998, compared to a loss of $22.9 million for 1997.
The improvement is primarily attributable to improved claims activity in the
workers compensation line of $6.8 million. In addition, reductions in both loss
adjustment expenses and policy acquisition and other underwriting expenses of
$4.6 million and $4.4 million, respectively, contributed to the improvement in
underwriting results.

INVESTMENT RESULTS
================================================================================

Net investment income before taxes was $221.4 million, $229.8 million and $254.1
million for the years ended December 31, 1999, 1998 and 1997, respectively. The
decrease in net investment income in 1999, compared to 1998, primarily reflects
a reduction in average fixed maturity assets of $122.1 million, or 3.3%, to
$3,560.1 million in 1999 compared to $3,682.2 million in 1998. The reduction is
due to the transfer of $350.0 million in cash and securities to the Corporate
segment during the second quarter of 1999. Average pre-tax yields on debt
securities remained stable at 6.7% for 1999 and 1998. Average invested assets
decreased $385.9 million, or 9.2%, to $3,805.5 million in 1999 compared to
$4,191.4 million in 1998.

      The decrease in net investment income in 1998, compared to 1997, primarily
reflects a reduction in invested assets as a result of a $117.1 million and a
$53.9 million transfer of assets to the Corporate Segment in April 1998 and
December 1997, respectively. In addition, net investment income in 1998 includes
a $0.8 million loss from partnerships, compared to $6.2 million of income from
partnerships in 1997. Average pre-tax yields on debt securities remained
relatively stable at 6.7% in 1998, compared to 6.8% for 1997. Average invested
assets decreased $80.6 million, or 1.9%, to $4,191.4 million in 1998 compared to
$4,272.0 million in 1997.

RESERVE FOR LOSSES AND
LOSS ADJUSTMENT EXPENSES
================================================================================

The Risk Management segment maintains reserves for its property and casualty
products to provide for the Company's ultimate liability for losses and loss
adjustment expenses with respect to reported and unreported claims incurred as
of the end of each accounting period. These reserves are estimates, involving
actuarial projections at a given point in time, of what management expects the
ultimate settlement and administration of claims will cost based on facts and
circumstances then known, predictions of future events, estimates of future
trends in claim severity and judicial theories of liability and other factors.
The inherent uncertainty of estimating insurance reserves is greater for certain
types of property and casualty insurance lines, particularly workers'
compensation and other liability lines, where a longer period of time may elapse
before a definitive determination of ultimate liability may be made, and where
the technological, judicial and political climates involving these types of
claims are changing.

      The Company regularly updates its reserve estimates as new information
becomes available and further events occur which may impact the resolution of
unsettled claims. Changes in prior reserve estimates are reflected in results of
operations in the year such changes are determined to be needed and recorded.

      The table below provides a reconciliation of the beginning and ending
reserve for unpaid losses and LAE as follows:

For the Years Ended December 31                    1999        1998        1997
================================================================================
(In millions)

Reserve for losses and LAE,
  beginning of year                            $2,597.3    $2,615.4    $2,744.1
Incurred losses and LAE, net of
  reinsurance recoverable:
   Provision for insured events
     of current year                            1,601.4     1,609.0     1,564.1
   Decrease in provision for
     insured events of prior years               (183.4)     (127.2)     (127.9)
- -------------------------------------------------------------------------------
Total incurred losses and LAE                   1,418.0     1,481.8     1,436.2
- -------------------------------------------------------------------------------
Payments, net of reinsurance
  recoverable:
   Losses and LAE attributable to
      insured events of current year              861.1       871.9       775.1
   Losses and LAE attributable to
     insured events of prior years                638.0       643.0       732.1
- -------------------------------------------------------------------------------
Total payments                                  1,499.1     1,514.9     1,507.2
- -------------------------------------------------------------------------------
Change in reinsurance recoverable
  on unpaid losses                                102.5        15.0       (50.2)
Other(1)                                             --          --        (7.5)
- -------------------------------------------------------------------------------
Reserve for losses and LAE,
  end of year                                  $2,618.7    $2,597.3    $2,615.4
================================================================================

(1) Includes purchase accounting adjustments.


10
<PAGE>

      As part of an ongoing process, the reserves have been re-estimated for all
prior accident years and were decreased by $183.4 million, $127.2 million and
$127.9 million in 1999, 1998 and 1997, respectively, reflecting increased
favorable development on reserves for both losses and loss adjustment expenses.

      Favorable development on prior years' loss reserves was $93.1 million,
$58.9 million, and $87.2 million for the years ended December 31, 1999, 1998,
and 1997, respectively. The increase of $34.2 million in 1999 is primarily due
to improved personal automobile results in the Northeast and increased
reinsurance recoverables in the commercial multiple peril line. Favorable
development on prior years' loss adjustment expense reserves was $90.3 million,
$68.3 million, and $40.7 million for the years ended December 31, 1999, 1998,
and 1997, respectively. The increase in favorable development in both 1999 and
1998 is primarily attributable to claims process improvement initiatives taken
by the Company over the past two years. The Company has lowered claim settlement
costs through increased utilization of in-house attorneys and consolidation of
claim offices.

      This favorable development reflects the Company's reserving philosophy
consistently applied over these periods. Conditions and trends that have
affected development of the loss and LAE reserves in the past may not
necessarily occur in the future. Management believes the favorable development
on prior accident years experienced in 1999 may not be sustainable in future
periods.

      Due to the nature of the business written by the Risk Management segment,
the exposure to environmental liabilities is relatively small and therefore its
reserves are relatively small compared to other types of liabilities. Loss and
LAE reserves related to environmental damage and toxic tort liability, included
in the reserve for losses and LAE, were $47.3 million, $49.9 million and $53.1
million, net of reinsurance of $11.2 million, $14.2 million and $15.7 million in
1999, 1998 and 1997, respectively. The Company does not specifically underwrite
policies that include this coverage, but as case law expands policy provisions
and insurers' liability beyond the intended coverage, the Company may be
required to defend such claims. The Company estimated its ultimate liability for
these claims based upon currently known facts, reasonable assumptions where the
facts are not known, current law and methodologies currently available. Although
these claims are not significant, their existence gives rise to uncertainty and
are discussed because of the possibility, however remote, that they may become
significant. The Company believes that, notwithstanding the evolution of case
law expanding liability in environmental claims, recorded reserves related to
these claims are adequate. In addition, the Company is not aware of any
litigation or pending claims that may result in additional material liabilities
in excess of recorded reserves. The environmental liability could be revised in
the near term if the estimates used in determining the liability are revised.

      Inflation generally increases the cost of losses covered by insurance
contracts. The effect of inflation on the Company varies by product. Property
and casualty insurance premiums are established before the amount of losses and
LAE, and the extent to which inflation may affect such expenses, are known.
Consequently, the Company attempts, in establishing rates, to anticipate the
potential impact of inflation in the projection of ultimate costs. The impact of
inflation has been relatively insignificant in recent years. However, inflation
could contribute to increased losses and LAE in the future.

      The Company regularly reviews its reserving techniques, its overall
reserving position and its reinsurance. Based on (i) review of historical data,
legislative enactments, judicial decisions, legal developments in impositions of
damages, changes in political attitudes and trends in general economic
conditions, (ii) review of per claim information, (iii) historical loss
experience of the Company and the industry, (iv) the relatively short-term
nature of most policies and (v) internal estimates of required reserves,
management believes that adequate provision has been made for loss reserves.
However, establishment of appropriate reserves is an inherently uncertain
process and there can be no certainty that current established reserves will
prove adequate in light of subsequent actual experience. A significant change to
the estimated reserves could have a material impact on the results of
operations.


                                                                              11
<PAGE>

ASSET ACCUMULATION
================================================================================
Allmerica Financial Services

The following table summarizes the results of operations, including the Closed
Block, for the Allmerica Financial Services segment.

For the Years Ended December 31                         1999      1998      1997
================================================================================
(In millions)

Segment revenues
 Premiums                                            $  54.5   $  58.1   $  83.0
 Fees                                                  359.3     296.6     241.5
 Investment and other income                           392.5     369.3     389.4
- --------------------------------------------------------------------------------
Total segment revenues                                 806.3     724.0     713.9
- --------------------------------------------------------------------------------
Policy benefits, claims and losses                     321.0     314.3     356.6
Policy acquisition and other operating
  expenses                                             279.8     240.7     222.7
- --------------------------------------------------------------------------------
Segment income                                       $ 205.5   $ 169.0   $ 134.6
================================================================================

1999 Compared to 1998

Segment income increased $36.5 million, or 21.6%, to $205.5 million in 1999.
This increase is primarily attributable to higher asset-based fee income
resulting from market appreciation and additional deposits in the variable
annuity and variable universal life product lines, partially offset by higher
policy acquisition and other operating expenses. In addition, segment income in
1998 was negatively impacted by losses incurred on hedge fund partnership
investments.

      Segment revenues increased $82.3 million, or 11.4% in 1999 primarily due
to increased fees and other income. Fee income from variable annuities and
individual variable universal life policies increased $66.1 million, or 32.8%,
in 1999 due to market appreciation and additional deposits. In addition,
investment and other income increased $23.2 million primarily due to higher
investment management fees and brokerage income resulting from growth and
appreciation in variable product assets under management. Financial Profiles, a
financial software company acquired during the third quarter of 1998,
contributed $6.5 million of this $23.2 million increase. Net investment income
decreased $1.6 million in 1999 principally due to a reduction in average fixed
maturities invested resulting from asset transfers to the separate accounts in
the annuity and group retirement product lines, as well as cancellations of
certain accounts in the group retirement business. These decreases were
partially offset by the absence of losses incurred on hedge fund partnership
investments in 1998. Premiums and fees from traditional and non-variable
universal life insurance products declined $6.7 million primarily from the
Company's continued shift in focus to variable life insurance and annuity
products.

      Policy benefits, claims and losses increased $6.7 million, or 2.1%, to
$321.0 million in 1999. This increase is primarily due to the Company's
establishment of a $7.4 million mortality reserve in the first quarter of 1999
related to the variable annuity line of business, subsequent increases in this
reserve of $5.8 million, and additional growth in this line. In addition,
annuity reserves increased $5.5 million related to an annuity program which
provides, for a limited time, enhanced crediting rates on deposits made into the
Company's general account. Under this program, general account deposits are
transferred ratably over a period of time into the Company's separate accounts.
These increases were partially offset by more favorable mortality experience in
the traditional life line of business, lower policy benefits due to a reduction
of policies in force in the universal life product line, as well as decreased
interest credited due to the aforementioned cancellations in the group
retirement business.

      Policy acquisition and other operating expenses increased $39.1 million,
or 16.2%, to $279.8 million in 1999. This increase reflects growth in the
individual variable annuity and variable universal life product lines. In
addition, other operating expenses relating to trail commissions in the annuity
line of business and to Financial Profiles increased $9.2 million and $8.1
million, respectively. Partially offsetting these increases is a $3.5 million
decline in policy acquisition expenses resulting from the implementation of an
enhanced valuation system for the annuity line of business in 1999. This decline
consists of a one-time increase in the deferred acquisition cost asset of $13.5
million, partially offset by increased ongoing deferred acquisition expenses of
approximately $10.0 million. The Company expects the increase in deferred
acquisition expenses to continue.

1998 Compared to 1997

Segment income increased $34.4 million, or 25.6%, to $169.0 million in 1998.
This increase is primarily attributable to higher asset-based fee income
resulting from additional deposits and market appreciation in the variable
annuity and variable universal life product lines, partially offset by an
increase in policy acquisition and other operating expenses. Additionally, in
1997, the Company revised the mortality assumptions used to determine the
amortization of policy acquisition costs and recognition of certain fees for
this segment's universal life and variable universal life lines of business,
which resulted in decreased policy acquisition costs in 1998 of approximately
$8.4 million in these product lines. In addition, as a result of a January 1,
1998 agreement with a highly rated reinsurer to reinsure the mortality risk on
the universal life and variable universal life lines of business, policy
benefits, claims and


12
<PAGE>

losses decreased approximately $3.1 million. The terms and provisions of the
reinsurance contract are consistent with the aforementioned change in mortality
assumptions. These increases were partially offset by lower net investment
income, which included losses incurred on hedge fund partnership investments
during 1998.

      Segment revenues increased $10.1 million, or 1.4% to $724.0 million in
1998 primarily due to increased fees and other income, partially offset by lower
premiums and net investment income. Fees from individual annuities increased
$47.1 million, or 52.4%, to $137.0 million in 1998. Distribution arrangements
with several third party mutual fund advisors contributed to the increase in
annuity sales in 1998. Fees from individual variable universal life policies
increased $10.8 million, or 20.0%, to $64.7 million in 1998. In addition, other
income increased $8.5 million primarily due to higher investment management fees
resulting from growth and appreciation in variable product assets under
management. Net investment income decreased $28.6 million primarily due to a
reduction in average fixed maturities invested resulting from the aforementioned
cession of the Company's individual disability income line of business, asset
transfers to the separate accounts in the annuity and group retirement product
lines and from losses incurred on hedge fund partnership investments in 1998. In
addition, premiums decreased $24.9 million, or 30.0%, to $58.1 million in 1998.
This decrease is primarily due to the cession, in 1997, of substantially all of
the Company's individual disability income line of business, which contributed
premiums of $0.6 million in 1998 compared to $22.8 million during 1997.

      Policy benefits, claims and losses decreased $42.3 million, or 11.9%, to
$314.3 million in 1998. This decrease is primarily due to the aforementioned
cession of substantially all of the individual disability income line of
business, which incurred policy benefits of $3.4 million in 1998, compared to
$32.3 million in 1997. Also contributing to the overall decrease was a reduction
in interest credited on group retirement products of $3.8 million due to the
aforementioned shift to the separate accounts and to $3.1 million of improved
mortality experience in the universal life and variable universal life lines of
business.

      Policy acquisition and other operating expenses increased $18.0 million,
or 8.1%, to $240.7 million in 1998. This increase was primarily attributable to
continued growth in the variable product lines, to increased technology costs,
and to increased interest expense related to commercial paper used to manage
short-term cash flows. These increases were partially offset by reductions in
employee related costs resulting from the restructuring of the group retirement
business during the fourth quarter of 1997.

Statutory Premiums and Deposits

The following table sets forth statutory premiums and deposits by product for
the Allmerica Financial Services segment.

For the Years Ended December 31                       1999       1998       1997
================================================================================
(In millions)
Insurance:
  Traditional life                                $   77.4   $   55.9   $   58.4
  Universal life                                      71.8       23.6       60.7
  Variable universal life                            187.0      158.7      148.8
  Individual health                                    0.3        0.6       22.8
  Group variable universal life                       94.9       73.3       68.3
- --------------------------------------------------------------------------------
   Total insurance                                   431.4      312.1      359.0
- --------------------------------------------------------------------------------
Annuities:
  Separate account annuities                       1,922.2    2,583.6    2,169.1
  General account annuities                          830.2      622.2      234.7
  Retirement investment accounts                      16.4       20.1       21.8
- --------------------------------------------------------------------------------
   Total individual annuities                      2,768.8    3,225.9    2,425.6
  Group annuities                                    409.3      563.9      404.2
- --------------------------------------------------------------------------------
   Total annuities                                 3,178.1    3,789.8    2,829.8
- --------------------------------------------------------------------------------
Total premiums and deposits                       $3,609.5   $4,101.9   $3,188.8
================================================================================

1999 Compared to 1998

For the year ended December 31, 1999, total premiums and deposits decreased
$492.4 million, or 12.0%, to $3,609.5 million. This decrease is primarily due to
lower individual and group annuity deposits, partially offset by increased
universal and variable universal life insurance premiums. The decrease in
individual annuity deposits was caused by a sharp decline in sales among third
party mutual fund advisors, slightly offset by growth in the career agency and
broker-dealer distribution channels. Decreases in sales at three specific mutual
fund advisors aggregating $538.0 million are responsible for the $457.1 million
overall contraction within this line. Two of these mutual fund advisors remain
committed to distributing the Company's annuities, while one advisor has shifted
to emphasize its proprietary products. While these reduced sales levels could
negatively impact future earnings, the Company continues to pursue additional
relationships in the marketplace. The increase in general account annuities
reflects the Company's aforementioned annuity program introduced in 1998, which
provides, for a limited time, enhanced crediting rates. In addition, group
annuity deposits declined $154.6 million in 1999 primarily due to cancellations
of certain accounts within the group retirement business. These decreases were
partially offset by higher variable universal life insurance premiums due to
increased sales and renewals in the current year.


                                                                              13
<PAGE>

1998 Compared to 1997

For the year ended December 31, 1998, total premiums and deposits increased
$913.1 million, or 28.6 %, to $4,101.9 million. This increase is primarily due
to growth in individual and group annuity deposits across all distribution
channels, particularly the aforementioned third party mutual fund advisors.
Deposits from this distribution channel increased $602.0 million, or 53.6%, in
1998. In addition, deposits from the Company's individual annuity products, sold
through the career agency and broker-dealer distribution channels, increased
$200.0 million, or 15.6%. Group annuity deposits grew $159.7 million as a result
of new sales and additional deposits to existing group retirement plans.

Allmerica Asset Management

The following table summarizes the results of operations for the Allmerica Asset
Management segment.

For the Years Ended December 31                       1999       1998       1997
================================================================================
(In millions)

Interest margins on GICs:
  Net investment income                            $ 137.9    $ 111.3    $  82.3
  Interest credited                                  118.6       89.3       64.2
- --------------------------------------------------------------------------------
Net interest margin                                   19.3       22.0       18.1
Fees and other income:
  External                                             6.2        4.0        2.2
  Internal                                             6.4        6.4        6.6
Other operating expenses                               8.4        8.7        8.5
- --------------------------------------------------------------------------------
Segment income                                     $  23.5    $ 23.7     $  18.4
================================================================================

1999 Compared to 1998

Income in the Allmerica Asset Management segment is generated by interest
margins earned on the Company's GICs and funding agreements, as well as
investment advisory fees earned on assets under management. Investment advisory
services are provided to affiliates and third parties, such as money market and
other fixed income clients. Related fees are based upon asset balances under the
Company's management. Segment income decreased $0.2 million, or 0.8%, to $23.5
million in 1999. This decrease is primarily attributable to the absence of a
one-time $2.6 million mortgage loan equity participation interest received in
1998 and lower mortgage prepayment fees in 1999. Excluding the effect of these
items, interest margins on GICs increased $3.8 million. This increase reflects
continued sales of funding agreements during the first six months of 1999,
partially offset by withdrawals during the fourth quarter of 1999. These
withdrawals reflected uncertainties in the market resulting in greater
redemptions for the industry overall. Management expects income from the GIC
product line to be unfavorably impacted in future periods due to funding
agreement withdrawals experienced in the fourth quarter of 1999 and a diminished
market for these products. Income from assets under management grew $1.6 million
in 1999 as a result of increased business from new and existing money market and
other external fixed income fund clients.

1998 Compared to 1997

Segment income increased $5.3 million, or 28.8%, to $23.7 million in 1998,
primarily due to an increase in GIC interest margins of $3.9 million and
additional asset management fees of $1.6 million. Interest margins on new
floating rate GICs increased $9.8 million in 1998, to $10.2 million, as compared
to $0.4 million in 1997. This increase more than offset a decrease in the
traditional GIC interest margins of $5.9 million, from $17.7 million in 1997,
which resulted from the continued run-off of the traditional GIC product.
Included in the traditional GIC interest margin in 1998 is the receipt of the
aforementioned $2.6 million mortgage loan equity participation payment, while
1997 reflects approximately $1.5 million of one-time benefits. Additionally, fee
revenue increased $1.6 million in 1998 due to growth in assets under management.

Corporate

The following table summarizes the results of operations for the Corporate
segment for the periods indicated.

For the Years Ended December 31                    1999        1998        1997
================================================================================
(In millions)

Segment revenues
  Investment and other income                   $   6.0     $  12.9     $  16.1
Interest expense                                   15.4        16.0        18.1
Other operating expenses                           49.9        47.8        46.0
- -------------------------------------------------------------------------------
Segment loss                                    $ (59.3)    $ (50.9)    $ (48.0)
================================================================================

1999 Compared to 1998

Segment loss increased $8.4 million, or 16.5%, to $59.3 million in 1999,
primarily due to lower investment and other income and higher corporate overhead
costs. Investment and other income decreased $6.9 million in 1999 due to lower
average invested assets. This decline primarily reflects the sale of investments
which were used to fund the Company's stock repurchase program and the transfer
of $125.0 million of assets


14
<PAGE>

from AFC to FAFLIC as part of a 1999 capital contribution. These decreases were
partially offset by assets transferred from the Risk Management segment of
$125.0 million and $225.0 million in April and May of 1999, respectively.

      Interest expense for both periods relates principally to the interest paid
on the Senior Debentures of the Company. In addition, interest expense in 1998
includes $0.7 million related to the Company's short term revolving credit loan
associated with the acquisition of Citizens Corporation's minority interest.

      Other operating expenses increased $2.1 million, or 4.4%, to $49.9 million
in 1999. This expense category consists primarily of corporate overhead
expenses, which reflect costs not attributable to a particular segment, such as
those generated by certain officers and directors, Corporate Technology,
Corporate Finance, Human Resources and the Legal department. The increase in
other operating expenses is primarily due to higher corporate overhead costs,
partially offset by a reduction in other corporate expenses.

1998 Compared to 1997

Segment loss increased $2.9 million, or 6.0%, to $50.9 million in 1998,
primarily due to lower investment and other income and higher corporate overhead
costs, partially offset by reduced interest and other corporate expenses.

      Investment and other income decreased $3.2 million in 1998 primarily from
the absence of $9.1 million of short-term income generated by the temporary
investment of the net proceeds from the issuance of Capital Securities in 1997.
This was partially offset by additional income due to higher average invested
assets resulting from transfers of $117.1 million and $53.9 million from the
Risk Management segment in April 1998 and December 1997, respectively.

      Interest expense for both periods relates principally to the interest paid
on the Senior Debentures of the Company. In addition, interest expense in 1998
includes $0.7 million related to the Company's short term revolving credit loan
which commenced on December 4, 1998 to affect the acquisition of Citizens
Corporation's minority interest, while interest expense in 1997 includes $2.8
million of Allmerica P&C merger-related interest expense.

      Other operating expenses increased $1.8 million, or 3.9%, to $47.8 million
in 1998, primarily due to $5.8 million of higher corporate overhead costs,
partially offset by a reduction in other corporate expenses.

DISCONTINUED OPERATIONS
================================================================================

During the second quarter of 1999, the Company approved a plan to exit its group
life and health insurance business, consisting of its EBS business, its AGU
business and its reinsurance pool business. Prior to 1999, these businesses
comprised substantially all of the former Corporate Risk Management Services
segment. The operating results of the discontinued segment have been reported in
the Consolidated Statements of Income as discontinued operations in accordance
with APB Opinion No. 30 with a June 30, 1999 measurement date.

Reinsurance Pools

The reinsurance pool business consists primarily of assumed medical stop loss
business, the medical and disability portions of workers' compensation risks,
small group managed care pools, long-term disability and long-term care pools,
student accident and special risk business. During the third quarter of 1998,
the Company announced that it ceased writing new premium in the reinsurance pool
business, subject to certain contractual obligations. Concurrent with the
decision to exit the reinsurance pool business, the Company entered into a
reinsurance agreement that cedes current and future underwriting losses,
including unfavorable development of prior year reserves, up to a $40.0 million
maximum, relating to the reinsurance pool business. As a result of this
transaction, the Company recognized a $25.3 million pre-tax loss in the third
quarter of 1998. For the year ended December 31, 1999, the Company recognized
estimated future pre-tax losses of $40.6 million.

EBS

The EBS business provides managed care products and offers group life, medical,
dental, and disability insurance to the middle market. On October 6, 1999, the
Company entered into an agreement with Great-West Life and Annuity Insurance
Company of Denver, which provides for the sale of the Company's EBS business
effective March 1, 2000. The sales transaction effectively transfers the
business upon renewal subjecting the Company to losses on its existing book
during the runoff period. As required by APB Opinion No. 30, the loss from
disposal of the discontinued segment includes estimated pre-tax net proceeds
from the aforementioned sale of the Company's EBS business of $25.3 million, as
well as estimated pre-tax future losses of $15.7 million, expected from the
runoff of EBS after the June 30, 1999 measurement date. Accordingly,


                                                                              15
<PAGE>

the Company recognized a pre-tax net gain from disposal of discontinued EBS
business of $9.6 million. Net proceeds for the sale are comprised of the sales
price, which is a function of persistency levels at March 1, 2000 and 2001, less
estimated costs of sale, including severance, legal and retirement.

      Additionally, in the fourth quarter of 1998, the Company closed nearly
half of its nationwide Corporate Risk Management Services' sales offices,
eliminated certain staff, and discontinued certain automation initiatives that
resulted in a $4.0 million pre-tax loss from restructuring.

AGU

AGU operates as a Managing Group Underwriting unit offering members of affinity
groups medical, life and disability insurance. Estimated pre-tax future losses
expected from runoff are $15.9 million.

      The following table summarizes the loss from operations and disposal for
the discontinued group life and health insurance business for the periods
indicated.

For the Years Ended December 31                      1999       1998       1997
================================================================================
(In millions)

(Loss) income from operations of
  discontinued group life and health
  business before federal income taxes            $ (28.9)   $ (20.5)   $  25.5
Federal income tax benefit (expense)                 10.1        7.0       (8.9)
- -------------------------------------------------------------------------------
(Loss) income from operations of
  discontinued group life and health
  business, net of taxes                            (18.8)     (13.5)      16.6
- -------------------------------------------------------------------------------
Loss from disposal of discontinued group
  life and health business before federal
  income taxes                                      (46.9)        --         --
Federal income tax benefit                           16.4         --         --
- -------------------------------------------------------------------------------
Loss from disposal of discontinued
  group life and health business, net of taxes      (30.5)        --         --
- -------------------------------------------------------------------------------
Net (loss) income from
  discontinued segment                            $ (49.3)   $ (13.5)   $  16.6
================================================================================

1999 Compared to 1998

The $28.9 million loss from operations before federal income taxes for the year
ended December 31, 1999 results primarily from additional reserves provided for
accident claims related to prior years. The loss from operations before federal
income taxes for the year ended December 31, 1998 of $20.5 million, reflects
primarily the $25.3 million loss recognized from the aforementioned reinsurance
agreement.

      As required by APB Opinion No. 30, the loss from disposal of the
discontinued segment includes estimated proceeds from the aforementioned sale of
the Company's EBS business, as well as an estimate of future losses expected
from the runoff of the discontinued operations after the June 30, 1999
measurement date. Accordingly, the Company recognized a pre-tax loss from
disposal of its group life and health business of $46.9 million, which is
comprised of the following (in millions):

Proceeds from sale                                $ 25.3
Losses expected from runoff:
  EBS                                              (15.7)
  Reinsurance pools                                (40.6)
  AGU                                              (15.9)
- ------------------------------------------------------------------------------
                                                  $(46.9)
================================================================================

The provision for anticipated future losses on the runoff of discontinued
operations was established based on estimates of cash flows from the assets
supporting the discontinued products offset by estimates of cash flows expected
to meet the obligations of outstanding contracts and estimates of cash flows
expected to meet operational funding requirements. These estimates are
continually reviewed and adjusted as necessary. To the extent that actual future
losses differ from these estimates, the Company's reported results from the
disposal of the discontinued segment would be affected. The Company believes the
provision established appropriately reflects expected future results. However,
due to the inherent volatility in this segment, and to its history of increased
losses, there can be no assurance that current reserves are adequate and future
losses will not arise.

1998 Compared to 1997

The loss from operations before federal income taxes for the year ended December
31, 1998 of $20.5 million, reflects primarily the $25.3 million loss recognized
from the aforementioned reinsurance agreement. Income from operations before
federal income taxes of $25.5 million for the year ended December 31, 1997
reflects the growth in the reinsurance, fully insured group dental and stop loss
products, as well as the assumption of a block of affinity group life and health
business in January 1997. In addition, the segment benefitted from improved
experience in the long-term disability, stop loss and risk sharing product lines
of business.


16
<PAGE>

INVESTMENT PORTFOLIO
================================================================================

The Company had investment assets diversified across several asset classes, as
follows:

December 31                              1999(1)                  1998(1)
================================================================================
(In millions)

                                           % of Total               % of Total
                                 Carrying    Carrying     Carrying    Carrying
                                    Value       Value        Value       Value

Fixed maturities(2)             $ 7,306.7        80.6%   $ 8,195.0        79.0%
Equity securities(2)                 83.2         0.9        397.1         3.8
Mortgages                           657.5         7.3        698.3         6.7
Policy loans                        371.6         4.1        365.2         3.5
Cash and cash equivalents           464.8         5.1        559.7         5.4
Real estate and other
  invested assets                   180.0         2.0        163.1         1.6
- --------------------------------------------------------------------------------
Total                           $ 9,063.8       100.0%   $10,378.4       100.0%
================================================================================

(1) Includes Closed Block invested assets with a carrying value of $732.9
million and $770.5 million at December 31, 1999 and 1998, respectively.

(2) The Company carries the fixed maturities and equity securities in its
investment portfolio at market value.

      Total investment assets decreased $1,314.6 million, or 12.7%, to $9.1
billion during 1999. This decrease resulted primarily from decreased fixed
maturities of $888.3 million, equity securities of $313.9 million and cash and
cash equivalents of $94.9 million. The decrease in fixed maturities is due to
sales of assets for the redemption of funding agreements, the purchase of AFC
common stock under the stock repurchase program, and the shift in assets from
the general to the separate accounts. In January 1999, sales of equity
securities resulted in proceeds of $310.0 million and realized gains of $116.0
million. Proceeds from the equity securities were used, in part, to repay the
loan used to fund the acquisition of minority interest of Citizens Corporation.
In addition, the decrease in cash and cash equivalents is due to the transfer of
funds into the separate accounts in association with an annuity program, which
provides, for a limited time, enhanced crediting rates on deposits made into the
Company's general account and transferred ratably over a period of time into the
Company's separate accounts.

      The Company's fixed maturity portfolio is comprised of primarily
investment grade corporate securities, tax-exempt issues of state and local
governments, U.S. government and agency securities and other issues. Based on
ratings by the National Association of Insurance Commissioners, investment grade
securities comprised 84.4% and 84.7% of the Company's total fixed maturity
portfolio at December 31, 1999 and 1998, respectively. The average yield on debt
securities was 7.2% and 7.3% for 1999 and 1998, respectively. Although
management expects that new funds will be invested primarily in investment grade
fixed maturities, the Company may invest a portion of new funds in below
investment grade fixed maturities or equity interests.

MARKET RISK AND RISK MANAGEMENT POLICIES
================================================================================

Interest Rate Sensitivity

The operations of the Company are subject to risk resulting from interest rate
fluctuations to the extent that there is a difference between the amount of the
Company's interest-earning assets and the amount of interest-bearing liabilities
that are paid, withdrawn, mature or re-price in specified periods. The principal
objective of the Company's asset/liability management activities is to provide
maximum levels of net investment income while maintaining acceptable levels of
interest rate and liquidity risk and facilitating the funding needs of the
Company. The Company has developed an asset/liability management approach
tailored to specific insurance or investment product objectives. The investment
assets of the Company are managed in over 20 portfolio segments consistent with
specific products or groups of products having similar liability
characteristics. As part of this approach, management develops investment
guidelines for each portfolio consistent with the return objectives, risk
tolerance, liquidity, time horizon, tax and regulatory requirements of the
related product or business segment. Management has a general policy of
diversifying investments both within and across all portfolios. The Company
monitors the credit quality of its investments and its exposure to individual
markets, borrowers, industries, sectors, and in the case of mortgages and real
estate, property types and geographic locations. In addition, the Company
carries long and short-term debt, as well as mandatorily redeemable preferred
securities of a subsidiary trust holding solely junior subordinated debentures
of the Company.

      The Company uses derivative financial instruments, primarily interest rate
swaps, with indices that correlate to on-balance sheet instruments to modify its
indicated net interest sensitivity to levels deemed to be appropriate.
Specifically, for floating rate GIC liabilities that are matched with fixed rate
securities, the Company manages the interest rate risk by hedging with interest
rate swap contracts designed to pay fixed and receive floating interest.
Additionally, the Company uses exchange


                                                                              17
<PAGE>

traded financial futures contracts to hedge against interest rate risk on
anticipated GIC sales.

      The following tables for the years ended December 31, 1999 and 1998
provide information about the Company's financial instruments used for purposes
other than trading that are sensitive to changes in interest rates. The tables
present principal cash flows and related weighted-average interest rates by
expected maturities. Expected maturities may differ from contractual maturities
because borrowers may have the right to call or prepay obligations with or
without call or prepayment penalties, or the Company may have the right to put
or sell the obligations back to the issuers. Mortgage backed and asset backed
securities are included in the category representing their expected maturity.
Available-for-sale securities include both U.S. and foreign-denominated bonds,
but exclude interest rate swap contracts and foreign currency swap contracts,
which are disclosed in separate tables. Foreign-denominated bonds are also shown
separately in the tables of financial instruments subject to foreign currency
risk. For liabilities that have no contractual maturity, the tables present
principal cash flows and related weighted-average interest rates based on the
Company's historical experience, management's judgment, and statistical
analysis, as applicable, concerning their most likely withdrawal behaviors.
Additionally, the Company has assumed its available for sale securities are
similar enough to aggregate those securities for presentation purposes.
Specifically, variable rate available for sale securities and mortgage loans
comprise an immaterial portion of the portfolio and do not have a significant
impact on weighted average interest rates. Therefore, the variable rate
investments are not presented separately; instead they are included in the
tables at their current interest rate.

<TABLE>
<CAPTION>


For the Year Ended December 31, 1999                      2000      2001      2002      2003      2004
======================================================================================================
(Dollars in millions)
<S>                                                     <C>       <C>       <C>       <C>       <C>
Rate Sensitive Assets:
  Available for sale securities                         $466.3    $553.5    $533.8    $587.0    $522.7
      Average interest rate                               7.73%     7.46%     7.26%     6.89%     7.37%
  Mortgage loans                                        $119.4    $ 61.1    $ 32.3    $ 41.7    $ 77.5
      Average interest rate                               9.08%     8.27%     8.17%     7.33%     7.68%
  Policy loans                                          $   --    $   --    $   --    $   --    $   --
      Average interest rate                                 --        --        --        --        --

Rate Sensitive Liabilities:
  Fixed interest rate GICs                              $ 70.0    $ 27.6    $ 46.4    $   --    $   --
      Average interest rate                               7.60%     7.10%     7.29%       --        --
  Variable interest rate GICs                           $107.8    $ 43.2    $ 50.1    $ 402.5   $463.4
      Average interest rate                               6.26%     6.24%     6.24%     6.28%     6.17%
  Supplemental contracts without life contingencies     $ 21.9    $ 11.2    $  6.9    $  4.7    $  0.4
      Average interest rate                               4.03%     4.04%     4.05%     4.08%     4.13%
  Other individual contract deposit funds               $ 11.2    $  9.3    $  7.6    $  6.0    $  4.2
      Average interest rate                               5.77%     5.87%     6.12%     5.75%     5.89%
  Other group contract deposit funds                    $107.9    $ 85.7    $ 49.8    $ 43.0    $ 35.8
      Average interest rate                               5.84%     5.17%     5.51%     5.45%     5.65%
  Individual fixed annuity contracts                    $ 96.3    $106.9    $115.7    $124.3    $134.0
      Average interest rate                               5.37%     5.18%     5.09%     5.01%     4.84%
  Trust instruments supported by funding obligations    $   --    $ 50.6    $   --    $   --    $   --
      Average interest rate                                 --      4.33%       --        --        --
  Long term debt                                        $   --    $   --    $   --    $   --    $   --
      Average interest rate                                 --        --        --        --        --
  Mandatorily redeemable preferred securities of a
   subsidiary trust holding soley junior subordinated
   debentures of the Company                            $   --    $   --    $   --    $   --    $   --
      Average interest rate                                 --        --        --        --        --

<CAPTION>
                                                                                      Fair
                                                                                     Value
For the Year Ended December 31, 1999                     Thereafter      Total    12/31/99
=============================================================================================
(Dollars in millions)
<S>                                                       <C>         <C>        <C>
Rate Sensitive Assets:
  Available for sale securities                           $4,563.9    $7,227.2    $7,260.5
      Average interest rate                                   7.30%       7.31%
  Mortgage loans                                          $  331.4    $  663.4    $  656.5
      Average interest rate                                   7.65%       7.98%
  Policy loans                                            $  371.6    $  371.6    $  371.6
      Average interest rate                                   6.81%       6.81%

Rate Sensitive Liabilities:
  Fixed interest rate GICs                                $  105.0    $  249.0    $  253.8
      Average interest rate                                   6.86%       7.17%
  Variable interest rate GICs                             $     --    $1,067.0    $1,087.6
      Average interest rate                                     --        6.23%
  Supplemental contracts without life contingencies       $    3.7    $   48.8    $   48.8
      Average interest rate                                   4.10%       4.04%
  Other individual contract deposit funds                 $   10.1    $   48.4    $   48.2
      Average interest rate                                   5.55%       5.85%
  Other group contract deposit funds                      $  280.7    $  602.9    $  583.5
      Average interest rate                                   5.65%       5.59%
  Individual fixed annuity contracts                      $  515.3    $1,092.5    $1,057.1
      Average interest rate                                   3.86%       4.99%
  Trust instruments supported by funding obligations      $     --    $   50.6    $   49.6
      Average interest rate                                     --        4.33%
  Long term debt                                          $  199.5    $  199.5    $  187.4
      Average interest rate                                   7.63%       7.63%
  Mandatorily redeemable preferred securities of a
   subsidiary trust holding soley junior subordinated
   debentures of the Company                              $  300.0    $  300.0    $  292.5
      Average interest rate                                   8.21%       8.21%
</TABLE>


18
<PAGE>

<TABLE>
<CAPTION>
                                                                                                                             Fair
                                                                                                                            Value
For the Year Ended December 31, 1998             1999      2000      2001      2002      2003  Thereafter       Total    12/31/98
=================================================================================================================================
(Dollars in millions)
<S>                                            <C>       <C>       <C>       <C>       <C>       <C>        <C>         <C>
Rate Sensitive Assets:
Available for sale securities                  $527.4    $558.8    $574.8    $783.8    $811.7    $4,466.9    $7,723.4    $8,223.5
      Average interest rate                      8.22%     8.00%     7.71%     7.38%     6.90%       7.17%       7.33%
Mortgage loans                                 $ 91.9    $143.8    $ 64.8    $ 33.5    $ 44.5    $  331.3    $  709.8    $  729.5
      Average interest rate                      8.31%     9.24%     7.89%     8.30%     7.42%       7.79%       8.16%
Policy loans                                   $   --    $   --    $   --    $   --    $   --    $  365.2    $  365.2    $  365.2
      Average interest rate                        --        --        --        --        --        6.73%       6.73%

Rate Sensitive Liabilities:
Fixed interest rate GICs                       $337.1    $ 83.7    $ 25.8    $ 32.3    $   --    $     --    $  478.9    $  489.3
      Average interest rate                      6.51%     7.28%     6.87%     7.22%       --          --        6.71%
Variable interest rate GICs                    $151.0    $ 57.2    $   --    $301.6    $803.1    $     --    $1,312.9    $1,341.5
      Average interest rate                      5.14%     5.32%       --      5.31%     5.41%         --        5.35%
Supplemental contracts without life
  contingencies                                $ 16.0    $  4.1    $  3.7    $  3.3    $  2.9    $    7.3    $   37.3    $   37.3
      Average interest rate                      4.25%     4.56%     4.57%     4.58%     4.60%       4.61%       4.44%
Other individual contract deposit funds        $ 16.1    $ 12.7    $  9.7    $  7.2    $  4.8    $   11.1    $   61.6    $   61.1
      Average interest rate                      4.08%     4.06%     4.04%     4.02%     4.00%       3.80%       4.01%
Other group contract deposit funds             $243.8    $274.0    $ 77.3    $ 43.0    $ 28.2    $   34.1    $  700.4    $  704.0
      Average interest rate                      6.23%     5.96%     5.77%     5.66%     5.18%       5.93%       5.97%
Individual fixed annuity contracts             $108.7    $107.6    $103.6    $ 97.3    $ 90.9    $  602.5    $1,110.6    $1,073.6
      Average interest rate                      4.49%     4.44%     4.40%     4.27%     4.20%       3.50%       3.90%
Long term debt                                 $   --    $   --    $   --    $   --    $   --    $  199.5    $  199.5    $  213.4
      Average interest rate                        --        --        --        --        --        7.63%       7.63%
Mandatorily redeemable preferred securities
  of a subsidiary trust holding soley junior
  subordinated debentures of the Company       $   --    $   --    $   --    $   --    $   --    $  300.0    $  300.0    $  334.7
      Average interest rate                        --        --        --        --        --        8.21%       8.21%
</TABLE>

The following tables for the years ended December 31, 1999 and 1998 provide
information about the Company's derivative financial instruments used for
purposes other than trading that are sensitive to changes in interest rates. The
tables present notional amounts and, as applicable, weighted-average interest
rates by contractual maturity date. Notional amounts are used to calculate the
contractual payments to be exchanged under the contracts. Weighted-average
variable rates are indicated by the applicable floating rate index.


                                                                              19
<PAGE>

<TABLE>
<CAPTION>


For the Year Ended December 31, 1999                2000            2001            2002            2003
========================================================================================================
(Dollars in millions)
<S>                                         <C>             <C>             <C>             <C>
Rate Sensitive Derivative
Financial Instruments:
  Pay fixed/receive 3 month
   LIBOR swaps                              $       44.0    $       43.1    $       83.5    $      191.0
      Average pay rate                              6.16%           5.63%           6.33%           5.85%
      Average receive rate                   3 Mo. LIBOR     3 Mo. LIBOR     3 Mo. LIBOR     3 Mo. LIBOR
  Pay fixed/receive 1 month
   LIBOR swaps                              $         --    $         --    $         --    $      195.0
      Average pay rate                                --              --              --            5.58%
      Average receive rate                            --              --              --     1 Mo. LIBOR
  Pay fixed/receive Fed Funds
   rate swaps                               $         --    $         --    $         --    $      100.0
      Average pay rate                                --              --              --            5.89%
      Average receive rate                            --              --              --       Fed Funds
  Pay Fed Funds/receive 1 month
   LIBOR swaps                              $         --    $         --    $         --    $       50.0
      Average pay rate                                --              --              --       Fed Funds
      Average receive rate                            --              --              --     1 Mo. LIBOR
  Futures contracts (long)                  $       33.2    $         --    $         --    $         --
      Number of contracts
        (5 year T notes)                         334,000              --              --              --
      Weighted average opening
        price                                     99.258              --              --              --

<CAPTION>
                                                                                                     Fair
                                                                                                    Value
For the Year Ended December 31, 1999                   2004     Thereafter          Total        12/31/99
=========================================================================================================
(Dollars in millions)
<S>                                            <C>            <C>            <C>             <C>
Rate Sensitive Derivative
Financial Instruments:
  Pay fixed/receive 3 month
   LIBOR swaps                                 $      197.3   $       23.6   $      582.5    $       18.1
      Average pay rate                                 5.59%          7.34%          5.90%
      Average receive rate                     3 Mo. LIBOR     3 Mo. LIBOR    3 Mo. LIBOR
  Pay fixed/receive 1 month
   LIBOR swaps                                 $         --   $         --   $      195.0    $        8.2
      Average pay rate                                   --             --           5.58%
      Average receive rate                               --             --    1 Mo. LIBOR
  Pay fixed/receive Fed Funds
   rate swaps                                  $      122.0   $         --   $      222.0    $        7.0
      Average pay rate                                 5.63%            --           5.75%
      Average receive rate                        Fed Funds             --      Fed Funds
  Pay Fed Funds/receive 1 month
   LIBOR swaps                                 $         --   $         --   $       50.0    $       (0.1)
      Average pay rate                                   --             --      Fed Funds
      Average receive rate                               --             --    1 Mo. LIBOR
  Futures contracts (long)                     $         --   $         --   $       33.2    $       32.7
      Number of contracts
        (5 year T notes)                                 --             --        334,000
      Weighted average opening
        price                                            --             --         99.258
</TABLE>


20
<PAGE>

<TABLE>
<CAPTION>


For the Year Ended December 31, 1998                1999           2000            2001           2002
=========================================================================================================
(Dollars in millions)
<S>                                         <C>            <C>             <C>            <C>
Rate Sensitive Derivative
Financial Instruments:
  Pay fixed/receive 3 month
   LIBOR swaps                              $         --   $       44.0    $         --   $      102.5
      Average pay rate                                --           6.16%             --           6.23%
      Average receive rate                            --    3 Mo. LIBOR              --    3 Mo. LIBOR
  Pay fixed/receive 1 month
   LIBOR swaps                              $         --   $         --    $         --   $       44.0
      Average pay rate                                --             --              --           6.22%
      Average receive rate                            --             --              --    1 Mo. LIBOR
  Pay fixed/receive Fed Funds
   rate swaps                               $         --   $         --    $         --   $       88.0
      Average pay rate                                --             --              --           5.81%
      Average receive rate                            --             --              --      FED FUNDS
  Futures contracts (long)                  $       86.5   $         --    $         --   $         --
      Number of contracts
        (5 year T notes)                         758,000             --              --             --
      Weighted average opening
        price                                    114.098             --              --             --

<CAPTION>
                                                                                                     Fair
                                                                                                    Value
For the Year Ended December 31, 1998                 2003      Thereafter           Total        12/31/98
=========================================================================================================
(Dollars in millions)
<S>                                          <C>             <C>             <C>             <C>
Rate Sensitive Derivative
Financial Instruments:
  Pay fixed/receive 3 month
   LIBOR swaps                               $      273.0    $       23.6    $      443.1    $      (13.6)
      Average pay rate                               5.71%           7.34%           5.96%
      Average receive rate                    3 Mo. LIBOR     3 Mo. LIBOR     3 Mo. LIBOR
  Pay fixed/receive 1 month
   LIBOR swaps                               $      337.5    $         --    $      381.5    $       (6.1)
      Average pay rate                               5.75%             --            5.80%
      Average receive rate                    1 Mo. LIBOR              --     1 Mo. LIBOR
  Pay fixed/receive Fed Funds
   rate swaps                                $      200.0    $         --    $      288.0    $       (8.6)
      Average pay rate                               5.80%             --            5.80%
      Average receive rate                      FED FUNDS              --       FED FUNDS
  Futures contracts (long)                   $         --    $         --    $       86.5    $       85.9
      Number of contracts
        (5 year T notes)                               --              --         758,000
      Weighted average opening
        price                                          --              --         114.098
</TABLE>

Foreign Currency Sensitivity

A portion of the Company's investments consists of fixed interest securities
denominated in foreign currencies. A portion of the Company's liabilities
consists of fixed interest trust obligations backed by funding agreements
denominated in foreign currencies. The Company's operating results are exposed
to changes in exchange rates between the U.S. dollar and the Swiss Franc,
Japanese Yen, British Pound and Euro. From time to time, the Company may also
have exposure to other foreign currencies. To mitigate the short-term effect of
changes in currency exchange rates, the Company regularly hedges by entering
into foreign exchange swap contracts to hedge its net foreign currency exposure.

      The following tables for the years ended December 31, 1999 and 1998
provide information about the Company's derivative financial instruments and
other financial instruments, used for purposes other than trading, by functional
currency and presents fair value information in U.S. dollar equivalents. The
tables summarize information on instruments that are sensitive to foreign
currency exchange rates, including fixed interest securities denominated in
foreign currencies, and foreign currency forward exchange agreements. For
foreign currency denominated securities with contractual maturities, the tables
present principal cash flows, related weighted-average interest rates by
contractual maturities, and applicable current forward foreign currency exchange
rates. For foreign currency forward exchange agreements, the tables present the
notional amounts and weighted-average exchange rates by expected (contractual)
maturity dates. These notional amounts are used to calculate the contractual
payments to be exchanged under the contracts.


                                                                              21
<PAGE>

<TABLE>
<CAPTION>


For the Year Ended December 31, 1999              2000        2001        2002        2003
==============================================================================================
(Currencies in millions)
<S>                                             <C>       <C>            <C>         <C>
Fixed Interest Securities Denominated
in Foreign Currencies:
  Fixed interest rate securities
   denominated in Swiss Francs                    10.0          --          --          --
     Current forward foreign exchange rate      0.6281          --          --          --
  Fixed interest rate securities
   denominated in Japanese Yen                   620.0          --          --          --
     Current forward foreign exchange rate      0.0098          --          --          --
  Fixed interest rate securities
   denominated in British Pounds                    --          --          --          --
     Current forward foreign exchange rate                      --          --          --

Currency Swap Agreements Related
to Fixed Interest Securities:
  Pay Swiss Francs
     Notional amount in foreign currency          10.0          --          --          --
     Average contract rate                       0.665          --          --          --
     Current forward foreign exchange rate      0.6281          --          --          --
  Pay Japanese Yen
     Notional amount in foreign currency         620.0          --          --          --
     Average contract rate                       0.008          --          --          --
     Current forward foreign exchange rate      0.0098          --          --          --
  Pay British Pounds
     Notional amount in foreign currency            --          --          --          --
     Average contract rate                          --          --          --          --
     Current forward foreign exchange rate          --          --          --          --

Fixed Interest Liabilities Denominated
in Foreign Currencies:
  Trust instruments supported by funding
   obligations denominated in Euros                 --        50.0          --          --
     Current forward foreign exchange rate          --      1.0062          --          --

Currency Swap Agreements Related
to Fixed Interest Trust Obligations:
  Pay Euros
     Notional amount in foreign currency            --        50.0          --          --
     Average contract rate                          --       1.006          --          --
     Current forward foreign exchange rate          --      1.0062          --          --

<CAPTION>
                                                                                     Fair
                                                                                    Value
For the Year Ended December 31, 1999             2004   Thereafter      Total    12/31/99
=========================================================================================
(Currencies in millions)
<S>                                                <C>  <C>            <C>      <C>
Fixed Interest Securities Denominated
in Foreign Currencies:
  Fixed interest rate securities
   denominated in Swiss Francs                     --          --        10.0   $     6.8
     Current forward foreign exchange rate         --          --      0.6281
  Fixed interest rate securities
   denominated in Japanese Yen                     --          --       620.0   $     6.1
     Current forward foreign exchange rate         --          --      0.0098
  Fixed interest rate securities
   denominated in British Pounds                   --         9.5         9.5   $    20.6
     Current forward foreign exchange rate         --      1.6153      1.6153

Currency Swap Agreements Related
to Fixed Interest Securities:
  Pay Swiss Francs
     Notional amount in foreign currency           --          --        10.0   $     0.2
     Average contract rate                         --          --       0.665
     Current forward foreign exchange rate         --          --      0.6281
  Pay Japanese Yen
     Notional amount in foreign currency           --          --       620.0   $    (1.2)
     Average contract rate                         --          --       0.008
     Current forward foreign exchange rate         --          --      0.0098
  Pay British Pounds
     Notional amount in foreign currency           --         9.5         9.5   $    (1.8)
     Average contract rate                         --       1.980       1.980
     Current forward foreign exchange rate         --      1.6153      1.6153

Fixed Interest Liabilities Denominated
in Foreign Currencies:
  Trust instruments supported by funding
   obligations denominated in Euros                --          --        50.0   $    49.6
     Current forward foreign exchange rate         --          --      1.0062

Currency Swap Agreements Related
to Fixed Interest Trust Obligations:
  Pay Euros
     Notional amount in foreign currency           --          --        50.0   $    (2.7)
     Average contract rate                         --          --       1.006
     Current forward foreign exchange rate         --          --      1.0062
</TABLE>


22
<PAGE>

<TABLE>
<CAPTION>


For the Year Ended December 31, 1998              1999        2000        2001        2002
=============================================================================================
(Currencies in millions)
<S>                                             <C>        <C>              <C>         <C>
Fixed Interest Securities Denominated
in Foreign Currencies:
  Fixed interest rate securities
   denominated in Swiss Francs                      --        10.0          --          --
     Current forward foreign exchange rate          --      0.7077          --          --
  Fixed interest rate securities
   denominated in Canadian Dollars                20.0          --          --          --
     Current forward foreign exchange rate      0.6535          --          --          --
  Fixed interest rate securities
   denominated in Japanese Yen                      --       620.0          --          --
     Current forward foreign exchange rate          --      0.0088          --          --
  Fixed interest rate securities
   denominated in British Pounds                    --          --          --          --
     Current forward foreign exchange rate          --          --          --          --
  Fixed interest rate securities
   denominated in Finnish Markkas                 47.3          --          --          --
     Current forward foreign exchange rate      0.1962          --          --          --

Currency Swap Agreements Related
to Fixed Interest Securities:
  Pay Swiss Francs
     Notional amount in foreign currency            --        10.0          --          --
     Average contract rate                          --       0.664          --          --
     Current forward foreign exchange rate          --      0.7077          --          --
  Pay Canadian Dollars
     Notional amount in foreign currency          20.0          --          --          --
     Average contract rate                       0.750          --          --          --
     Current forward foreign exchange rate      0.6535          --          --          --
  Pay Japanese Yen
     Notional amount in foreign currency            --       620.0          --          --
     Average contract rate                          --       0.008          --          --
     Current forward foreign exchange               --      0.0088          --          --
  Pay British Pounds
     Notional amount in foreign currency            --          --          --          --
     Average contract rate                          --          --          --          --
     Current forward foreign exchange rate          --          --          --          --
  Pay Finnish Markkas
     Notional amount in foreign currency          47.3          --          --          --
     Average contract rate                       0.211          --          --          --
     Current forward foreign exchange rate      0.1962          --          --          --

<CAPTION>
                                                                                        Fair
                                                                                       Value
For the Year Ended December 31, 1998                2003   Thereafter      Total    12/31/98
============================================================================================
(Currencies in millions)
<S>                                                   <C>     <C>        <C>       <C>
Fixed Interest Securities Denominated
in Foreign Currencies:
  Fixed interest rate securities
   denominated in Swiss Francs                        --          --        10.0   $     7.0
     Current forward foreign exchange rate            --          --      0.7077
  Fixed interest rate securities
   denominated in Canadian Dollars                    --          --        20.0   $    15.3
     Current forward foreign exchange rate            --          --      0.6535
  Fixed interest rate securities
   denominated in Japanese Yen                        --          --       620.0   $     5.5
     Current forward foreign exchange rate            --          --      0.0088
  Fixed interest rate securities
   denominated in British Pounds                      --         9.5         9.5   $    25.0
     Current forward foreign exchange rate            --      1.6595      1.6595
  Fixed interest rate securities
   denominated in Finnish Markkas                     --          --        47.3   $    10.1
     Current forward foreign exchange rate            --          --      0.1962

Currency Swap Agreements Related
to Fixed Interest Securities:
  Pay Swiss Francs
     Notional amount in foreign currency              --          --        10.0   $    (0.9)
     Average contract rate                            --          --       0.664
     Current forward foreign exchange rate            --          --      0.7077
  Pay Canadian Dollars
     Notional amount in foreign currency              --          --        20.0   $     1.9
     Average contract rate                            --          --       0.750
     Current forward foreign exchange rate            --          --      0.6535
  Pay Japanese Yen
     Notional amount in foreign currency              --          --       620.0   $    (0.1)
     Average contract rate                            --          --       0.008
     Current forward foreign exchange                 --          --      0.0088
  Pay British Pounds
     Notional amount in foreign currency              --         9.5         9.5   $    (2.3)
     Average contract rate                            --       1.980       1.980
     Current forward foreign exchange rate            --      1.6595      1.6595
  Pay Finnish Markkas
     Notional amount in foreign currency              --          --        47.3   $     1.2
     Average contract rate                            --          --       0.211
     Current forward foreign exchange rate            --          --      0.1962
</TABLE>


                                                                              23
<PAGE>

INCOME TAXES
================================================================================

AFC and its domestic subsidiaries (including certain non-insurance operations)
file a consolidated United States federal income tax return. Entities included
within the consolidated group are segregated into either a life insurance or a
non-life insurance company subgroup. The consolidation of these subgroups is
subject to certain statutory restrictions on the percentage of eligible non-life
tax losses that can be applied to offset life company taxable income. Prior to
the July 16, 1997 merger, Allmerica P&C and its subsidiaries filed a separate
United States federal income tax return.

      The provision for federal income taxes before minority interest and
discontinued operations was $106.9 million during 1999 compared to $56.1 million
during 1998. These provisions resulted in consolidated effective federal tax
rates of 22.8% and 18.7%, respectively. The effective tax rates for FAFLIC and
AFLIAC and their non-insurance affiliates were 26.1% and 28.6% during 1999 and
1998, respectively. The decrease in the rate for AFLIAC and FAFLIC and their
non-insurance affiliates primarily reflects changes in reserves for prior years
tax liabilities. The effective tax rates for Allmerica P&C and its subsidiaries
were 20.6% and 10.7% during 1999 and 1998, respectively. The increase in the
rate for Allmerica P&C and its subsidiaries is primarily the result of a larger
proportion of pre-tax income from realized capital gains in 1999, as well as
improved underwriting results.

      The provision for federal income taxes before minority interest and
discontinued operations was $56.1 million during 1998 compared to $84.7 million
during 1997. These provisions resulted in consolidated effective federal tax
rates of 18.7% and 24.9%, respectively. The effective tax rates for FAFLIC and
AFLIAC and their non-insurance subsidiaries were 28.6% and 37.8% during 1998 and
1997, respectively. The decrease in the rate for AFLIAC and FAFLIC and their
non-insurance subsidiaries resulted primarily from an increase in available tax
credits, as well as the reduction, in 1998, of any net increases in reserves for
prior years tax liabilities. The effective tax rates for Allmerica P&C and its
subsidiaries were 10.7% and 16.5% during 1998 and 1997, respectively. The
decrease in the rate for Allmerica P&C and its subsidiaries reflects higher
underwriting losses and a greater proportion of pre-tax income from tax-exempt
bonds in 1998.

LIQUIDITY AND CAPITAL RESOURCES
================================================================================

Liquidity describes the ability of a company to generate sufficient cash flows
to meet the cash requirements of business operations. As a holding company,
AFC's primary source of cash is dividends from its insurance subsidiaries.
However, dividend payments to AFC by its insurance subsidiaries are subject to
limitations imposed by state regulators, such as the requirement that cash
dividends be paid out of unreserved and unrestricted earned surplus and
restrictions on the payment of "extraordinary" dividends, as defined.

      During 1999, AFC received $350.0 million in extraordinary dividends from
its property and casualty businesses. These funds were principally used to
repurchase $250.2 million of AFC common stock and pay $39.9 million of interest
expense on the Senior Debentures and Capital Securities. Any additional
dividends from the property and casualty insurance companies to AFC prior to
April 2000 would require regulatory approval. During the third quarter of 1999,
the Company used the remaining funds from the aforementioned dividends, as well
as proceeds from sales of AFC holding company investments, to fund a $125.0
million capital contribution from AFC to FAFLIC. As of July 1, 1999, FAFLIC's
ownership of Allmerica P&C, as well as several non-insurance subsidiaries, were
transferred from FAFLIC to AFC. Under an agreement with the Commonwealth of
Massachusetts Insurance Commissioner ("the Commissioner"), AFC contributed the
aforementioned $125.0 million and agreed to maintain FAFLIC's statutory surplus
at specified levels during the following six years. Future capital contributions
from AFC to FAFLIC may be required. In addition, any dividend from FAFLIC to AFC
during the years 2000 and 2001 would require the prior approval of the
Commissioner.

      During 1998, FAFLIC's Board of Directors declared and paid a common stock
dividend to AFC of $50.0 million. Additionally, Hanover's Board of Directors
declared and paid a $125.0 million dividend to Allmerica P&C, of which $117.1
million was transferred to AFC in exchange for shares of Allmerica P&C capital
stock. These funds were used for the acquisition of the minority interest of
Citizens Corporation. In addition, AFC paid $39.9 of interest expense during
1998 on Senior Debentures and Capital Securities.

      Sources of cash for the Company's insurance subsidiaries are from premiums
and fees collected, investment income and maturing investments. Primary cash
outflows are paid benefits, claims, losses and loss adjustment expenses, policy
acquisition expenses, other underwriting expenses and investment purchases. Cash
outflows related to benefits, claims, losses and loss


24
<PAGE>

adjustment expenses can be variable because of uncertainties surrounding
settlement dates for liabilities for unpaid losses and because of the potential
for large losses either individually or in the aggregate. The Company
periodically adjusts its investment policy to respond to changes in short-term
and long-term cash requirements.

      Net cash provided by operating activities was $15.2 million and $37.9
million in 1999 and 1998, respectively, compared to net cash used in operating
activities of $173.2 million in 1997. The decrease in 1999 resulted primarily
from a decrease in premiums received due to the timing of certain agent billings
in the Risk Management segment. In addition, a decrease in cash resulted from
net payments made related to the 1998 reinsurance agreement to cede the
mortality risk of the Company's universal and variable universal life business.
These decreases in cash were partially offset by cash receipts from the
Company's separate accounts, as well as the absence of the 1998 payment of $30.3
million related to the Company's exit of its reinsurance pool business. The
increase in 1998 resulted primarily from the absence of a $207.0 million payment
made during 1997 for the cession of the disability income line of business,
partially offset by a 1998 payment of $30.3 million related to exiting
reinsurance pools. Also, cash was used in 1998 operations to fund increased
commissions and other deferred expenses related to continued growth in the
variable annuity product lines of the Allmerica Financial Services segment, and
to pay the federal taxes resulting from audits of prior return years.

      Net cash provided by investing activities was $794.9 million and $120.5
million in 1999 and 1997, respectively, while net cash used in investing
activities was $617.1 million in 1998. The $1.4 billion increase from 1998 to
1999 primarily results from $469.2 million in net proceeds from fixed maturities
in 1999 principally used to fund net withdrawals and maturities of funding
agreements, as compared to net purchases of fixed maturities totaling $595.6
million during 1998. Proceeds from net sales of equity securities increased
approximately $180.0 million in 1999 as compared to 1998. Additionally, the
increase in cash provided by investing activities in 1999 over the prior year
reflects the absence in 1999, of $195.9 million of cash used to fund the
purchase of the minority interest of Citizens Corporation during 1998. The
change in 1998 primarily reflects the absence of proceeds from sales of fixed
maturities in 1997 used to fund the aforementioned cession of the disability
income line of business, the aforementioned purchase of the minority interest of
Citizens Corporation during 1998 for $195.9 million, and the greater net
purchases of fixed maturities resulting from an increase in funds available from
floating rate GIC deposits. These were partially offset by increased net sales
of equity securities in 1998.

      Net cash used in financing activities was $905.0 million in 1999, as
compared to net cash provided by financing activities of $898.7 million and
$90.3 million in 1998 and 1997, respectively. During 1999, the Company had net
withdrawals of funding agreements of $522.9 million as compared to net deposits
in 1998 of $794.2 million. Also, the Company repurchased an additional $250.2
million of AFC common stock as compared to the initial repurchase of $82.7
million in 1998. In addition, during 1999 cash was used to repay $180.0 million
in short term debt used to finance the aforementioned acquisition of the
minority interest of Citizens Corporation. In 1998, cash provided by financing
activities was positively impacted by net deposits for funding agreements of
$794.2 million compared to net withdrawals of $189.6 million in 1997. In
addition, short term borrowings increased by $188.3 million primarily related to
the Citizens acquisition in 1998. These increases were partially offset by the
absence in 1998, of the 1997 receipt of net proceeds of $296.3 million from the
issuance of Capital Securities and $82.7 million of common stock repurchases in
1998.

      AFC has sufficient funds at the holding company or available through
dividends from FAFLIC and Allmerica P&C, or through available credit facilities
to meet its obligations to pay interest on the Senior Debentures, Capital
Securities and dividends, when and if declared by the Board of Directors, on the
common stock. Whether the Company will pay dividends in the future depends upon
the costs of administering a dividend program as compared to the benefits
conferred, and upon the earnings and financial condition of AFC.

      Based on current trends, the Company expects to continue to generate
sufficient positive operating cash to meet all short-term and long-term cash
requirements. The Company maintains a high degree of liquidity within the
investment portfolio in fixed maturity investments, common stock and short-term
investments. AFC has $150.0 million available under a committed syndicated
credit agreement which expires on May 28, 2000. Borrowings under this agreement
are unsecured and incur interest at a rate per annum equal to, at the Company's
option, a designated base rate or the eurodollar rate plus applicable margin. At
December 31, 1999, no amounts were outstanding under this agreement. The Company
had $45.0 million of commercial paper borrowings outstanding at December 31,
1999.


                                                                              25
<PAGE>

CONTINGENCIES
================================================================================

The Company has been named a defendant in various legal proceedings arising in
the normal course of business. In the Company's opinion, the ultimate resolution
of these proceedings will not have a material effect on the Company's
consolidated financial statements. However, liabilities related to these
proceedings could be established in the near term if estimates of the ultimate
resolution of these proceedings are revised.

RECENT DEVELOPMENTS
================================================================================

In June 1998, the Financial Accounting Standards Board issued Statement of
Financial Accounting Standards No. 133, "Accounting for Derivative Instruments
and Hedging Activities" ("Statement No. 133"), which establishes accounting and
reporting standards for derivative instruments. Statement No. 133 requires that
an entity recognize all derivatives as either assets or liabilities at fair
value in the statement of financial position, and establishes special accounting
for the following three types of hedges: fair value hedges, cash flow hedges,
and hedges of foreign currency exposures of net investments in foreign
operations. This statement is effective for fiscal years beginning after June
15, 2000. The Company is currently assessing the impact of the adoption of
Statement No. 133.

YEAR 2000
================================================================================

The Year 2000 issue resulted from computer programs being written using two
digits rather than four to define the applicable year. Computer programs that
have date-sensitive software may recognize a date using "00" as the year 1900
rather than the year 2000. This could result in a system failure or
miscalculations causing disruptions of operations, including, among other
things, a temporary inability to process transactions, send invoices or engage
in similar normal business activities. Any of these specific events, depending
on duration, could have a material adverse impact on the results of operations
and the financial position of the Company.

      The Company met the objectives of its Year 2000 remediation plan, which
had three mission critical elements: internal systems, desktop systems, and
external partners. All of its inventoried systems have been corrected, tested
for year 2000 dates and are in production; its desktop computers are capable of
correctly processing year 2000 dates, and third party software installed on the
Company's desktop machines has been confirmed capable of processing year 2000
dates properly. Through an aggressive communications process, the Company
obtained verification of Year 2000 readiness from its suppliers.

      During the fourth quarter and throughout the millennium rollover period,
the Company's systems functioned without any apparent Year 2000-related
disruptions. As such, the Company does not believe that there is a material
contingency associated with the Year 2000 issue, however, there can be no
assurance that exposure for material contingencies will not arise.

      The cost of the Year 2000 project was expensed as incurred and has been
funded primarily through a reallocation of resources from discretionary projects
and a reduction in systems maintenance and support costs. Therefore, the Year
2000 project did not result in any significant incremental technology costs, and
thus did not have a material effect on the results of operations. The Company
incurred and expensed approximately $64 million related to the assessment, plan
development and completion of the Year 2000 project through December 31, 1999.
An additional $4 million is estimated for residual fixed costs which may be
incurred in 2000.


26
<PAGE>

FORWARD-LOOKING STATEMENTS
================================================================================

The Company wishes to caution readers that the following important factors,
among others, in some cases have affected and in the future could affect, the
Company's actual results and could cause the Company's actual results for 1999
and beyond to differ materially from those expressed in any forward-looking
statements made by, or on behalf of, the Company. When used in the MD&A
discussion, the words "believes", "anticipates", "expects" and similar
expressions are intended to identify forward looking statements. See "Important
Factors Regarding Forward-Looking Statements" filed as Exhibit 99-2 to the
Company's Annual Report on Form 10-K for the period ended December 31, 1999.

      Factors that may cause actual results to differ materially from those
contemplated or projected, forecast, estimated or budgeted in such forward
looking statements include among others, the following possibilities: (i)
adverse catastrophe experience and severe weather; (ii) adverse loss development
for events the Company insured in prior years or adverse trends in mortality and
morbidity; (iii) heightened competition, including the intensification of price
competition, the entry of new competitors, and the introduction of new products
by new and existing competitors; (iv) adverse state and federal legislation or
regulation, including decreases in rates, limitations on premium levels,
increases in minimum capital and reserve requirements, benefit mandates,
limitations on the ability to manage care and utilization, and tax treatment of
insurance and annuity products; as well as continued compliance with state and
federal regulations; (v) changes in interest rates causing a reduction of
investment income or in the market value of interest rate sensitive investments;
(vi) failure to obtain new customers, retain existing customers or reductions in
policies in force by existing customers; (vii) higher service, administrative,
or general expense due to the need for additional advertising, marketing,
administrative or management information systems expenditures; (viii) loss or
retirement of key executives; (ix) increases in medical costs, including
increases in utilization, costs of medical services, pharmaceuticals, durable
medical equipment and other covered items; (x) termination of provider contracts
or renegotiations at less cost-effective rates or terms of payment; (xi) changes
in the Company's liquidity due to changes in asset and liability matching; (xii)
restrictions on insurance underwriting, based on genetic testing and other
criteria; (xiii) adverse changes in the ratings obtained from independent rating
agencies, such as Moody's, Standard and Poor's, A.M. Best, and Duff & Phelps;
(xiv) lower appreciation on and decline in value of managed investments,
resulting in reduced variable products, assets and related fees; (xv) possible
claims relating to sales practices for insurance products; (xvi) uncertainty
related to the Year 2000 issue; (xvii) failure of a reinsurer of the Company's
policies to pay its liabilities under reinsurance contracts; (xviii) earlier
than expected withdrawals from the Company's general account annuities, GICs
(including funding agreements), and other insurance products; (xix) changes in
the mix of assets comprising the Company's investment portfolio and the
fluctuation of the market value of such assets; (xx) losses resulting from the
Company's participation in certain reinsurance pools; and (xxi) adverse results
of regulatory audits related to the Company's prior years' federal income tax
filings.


                                                                              27
<PAGE>

Report of Independent Accountants

[LOGO] PriceWaterhouseCoopers

To the Board of Directors and Shareholders of
Allmerica Financial Corporation

In our opinion, the accompanying consolidated balance sheets and the related
consolidated statements of income, comprehensive income, shareholders' equity,
and cash flows present fairly, in all material respects, the financial position
of Allmerica Financial Corporation and its subsidiaries (the "Company") at
December 31, 1999 and 1998, and the results of their operations and their cash
flows for each of the three years in the period ended December 31, 1999, in
conformity with accounting principles generally accepted in the United States.
These financial statements are the responsibility of the Company's management;
our responsibility is to express an opinion on these financial statements based
on our audits. We conducted our audits of these statements in accordance with
auditing standards generally accepted in the United States which require that we
plan and perform the audit to obtain reasonable assurance about whether the
financial statements are free of material misstatement. An audit includes
examining, on a test basis, evidence supporting the amounts and disclosures in
the financial statements, assessing the accounting principles used and
significant estimates made by management, and evaluating the overall financial
statement presentation. We believe that our audits provide a reasonable basis
for the opinion expressed above.


/s/ PriceWaterhouseCoopers LLP

Boston, Massachusetts
February 1, 2000

Management's Report on Responsibility
for Financial Reporting

The management of Allmerica Financial Corporation has the responsibility for
preparing the accompanying consolidated financial statements and for their
integrity and objectivity. The statements were prepared in conformity with
generally accepted accounting principles and include amounts based on
management's informed estimates and judgments. We believe that these statements
present fairly the Company's financial position and results of operations and
that the other information contained in the annual report is accurate and
consistent with the financial statements.

      Allmerica Financial Corporation's Board of Directors annually appoints
independent accountants to perform an audit of its consolidated financial
statements. The financial statements have been audited by PricewaterhouseCoopers
LLP, independent accountants, in accordance with generally accepted auditing
standards. Their audit included consideration of the Company's system of
internal control in order to determine the audit procedures required to express
their opinion on the consolidated financial statements.

      Management of Allmerica Financial Corporation has established and
maintains a system of internal control that provides reasonable assurance that
assets are safeguarded and that transactions are properly authorized and
recorded. The system of internal control provides for appropriate division of
responsibility and is documented by written policies and procedures that are
communicated to employees with significant roles in the financial reporting
process and updated as necessary. Management continually monitors the system of
internal control for compliance. Allmerica Financial Corporation and its
subsidiaries maintain a strong internal audit program that independently
assesses the effectiveness of the internal controls and recommends possible
improvements thereto. Management recognizes the inherent limitations in all
internal control systems and believes that our system of internal control
provides an appropriate balance between the costs and benefits desired.
Management believes that the Company's system of internal control provides
reasonable assurance that errors or irregularities that would be material to the
financial statements are prevented or detected in the normal course of business.

      The Audit Committee of the Board of Directors, composed solely of outside
directors, oversees management's discharge of its financial reporting
responsibilities. The committee meets periodically with management, our internal
auditors and our independent accountants, PricewaterhouseCoopers LLP. Both our
internal auditors and PricewaterhouseCoopers LLP have direct access to the Audit
Committee.

      Management recognizes its responsibility for fostering a strong ethical
climate. This responsibility is reflected in the Company's policies which
address, among other things, potential conflicts of interest; compliance with
all domestic and foreign laws including those relating to financial disclosure
and the confidentiality of proprietary information. Allmerica Financial
Corporation maintains a systematic program to assess compliance with these
policies.


/s/ John F. O'Brien           /s/ Edward J. Parry, III

John F. O'Brien               Edward J. Parry, III
President and Chief           Vice President,
Executive Officer             Chief Financial Officer and
                              Principal Accounting Officer


28
<PAGE>

Consolidated Statements of Income

<TABLE>
<CAPTION>
For the Years Ended December 31                                                       1999         1998         1997
====================================================================================================================
(In millions, except per share data)
<S>                                                                              <C>          <C>          <C>
Revenues
 Premiums                                                                        $ 1,950.5    $ 1,970.6    $ 1,980.5
 Universal life and investment product policy fees                                   359.3        296.6        237.3
 Net investment income                                                               615.7        604.4        631.1
 Net realized investment gains                                                        91.0         59.2         76.0
 Other income                                                                        128.7        103.2         81.5
- --------------------------------------------------------------------------------------------------------------------
       Total revenues                                                              3,145.2      3,034.0      3,006.4
- --------------------------------------------------------------------------------------------------------------------
Benefits, Losses and Expenses
 Policy benefits, claims, losses and loss adjustment expenses                      1,770.7      1,804.0      1,764.0
 Policy acquisition expenses                                                         429.9        449.6        408.5
 Sales practice litigation                                                              --         31.0           --
 Loss from cession of disability income business                                        --           --         53.9
 Restructuring costs                                                                  (1.9)         9.0           --
 Other operating expenses                                                            478.5        440.3        440.0
- --------------------------------------------------------------------------------------------------------------------
       Total benefits, losses and expenses                                         2,677.2      2,733.9      2,666.4
- --------------------------------------------------------------------------------------------------------------------
Income before federal income taxes                                                   468.0        300.1        340.0
- --------------------------------------------------------------------------------------------------------------------
Federal income tax expense (benefit)
 Current                                                                              88.1         72.5         70.8
 Deferred                                                                             18.8        (16.4)        13.9
- --------------------------------------------------------------------------------------------------------------------
       Total federal income tax expense                                              106.9         56.1         84.7
- --------------------------------------------------------------------------------------------------------------------
Income before minority interest                                                      361.1        244.0        255.3
Minority interest:
 Distributions on mandatorily redeemable preferred securities of a subsidiary
    trust holding solely junior subordinated debentures of the Company               (16.0)       (16.0)       (14.5)
 Equity in earnings                                                                     --        (13.3)       (48.2)
- --------------------------------------------------------------------------------------------------------------------
Total minority interest                                                              (16.0)       (29.3)       (62.7)
- --------------------------------------------------------------------------------------------------------------------
Income from continuing operations                                                    345.1        214.7        192.6
- --------------------------------------------------------------------------------------------------------------------
 (Loss) income from operations of discontinued business (less applicable
    income taxes (benefit) of $(10.1), $(7.0) and $8.9 for the years ended
    December 31, 1999, 1998 and 1997, respectively)                                  (18.8)       (13.5)        16.6
 Loss on disposal of group life and health business, including provision of
    $72.2 for operating losses during phase-out period for the year ended
    December 31, 1999 (less applicable income tax benefit of $16.4)                  (30.5)          --           --
- --------------------------------------------------------------------------------------------------------------------
Net income                                                                       $   295.8    $   201.2    $   209.2
====================================================================================================================
Earnings per common share:
Basic:
 Income from continuing operations                                               $    6.27    $    3.59    $    3.53
 (Loss) income from operations of discontinued business (less applicable
    income taxes (benefit) of $(0.19), $(0.12) and $0.17 for the years ended
    December 31, 1999, 1998 and 1997, respectively)                                  (0.34)       (0.23)        0.30
 Loss on disposal of group life and health business, including provision of
    $1.31 for operating losses during phase-out period for the year ended
    December 31, 1999 (less applicable income tax benefit of $0.30)                  (0.55)          --           --
- --------------------------------------------------------------------------------------------------------------------
 Net income per share                                                            $    5.38    $    3.36    $    3.83
 Weighted average shares outstanding                                                  55.0         59.9         54.7
====================================================================================================================
Diluted:
 Income from continuing operations                                               $    6.21    $    3.56    $    3.52
 (Loss) income from operation of discontinued business (less applicable
    income taxes (benefit) of $(0.19), $(0.12) and $0.17 for the years
    ended December 31, 1999, 1998 and 1997, respectively)                            (0.33)       (0.23)        0.30
 Loss on disposal of group life and health business, including provision
    of $1.30 for operating losses during phase-out period for the year
    ended December 31, 1999 (less applicable income tax benefit of $0.29)            (0.55)          --           --
- --------------------------------------------------------------------------------------------------------------------
 Net income per share                                                            $    5.33    $    3.33    $    3.82
 Weighted average shares outstanding                                                  55.5         60.3         54.8
====================================================================================================================
</TABLE>

The accompanying notes are an integral part of these consolidated financial
statements.


                                                                              29
<PAGE>

Consolidated Balance Sheets

<TABLE>
<CAPTION>
December 31                                                                                      1999           1998
====================================================================================================================
(In millions, except per share data)
<S>                                                                                         <C>            <C>
Assets
 Investments:
    Fixed maturities-at fair value (amortized cost of $7,095.0 and $7,618.2)                $ 6,933.8      $ 7,780.8
    Equity securities-at fair value (cost of $49.5 and $253.1)                                   83.2          397.1
    Mortgage loans                                                                              521.2          562.3
    Policy loans                                                                                170.5          154.3
    Real estate and other long-term investments                                                 180.0          163.1
- --------------------------------------------------------------------------------------------------------------------
       Total investments                                                                      7,888.7        9,057.6
- --------------------------------------------------------------------------------------------------------------------
 Cash and cash equivalents                                                                      442.2          550.3
 Accrued investment income                                                                      134.7          142.3
 Deferred policy acquisition costs                                                            1,386.8        1,161.2
 Reinsurance receivable on unpaid losses, benefits and unearned premiums                      1,279.9        1,136.0
 Deferred federal income taxes                                                                  141.7           19.8
 Premiums, accounts and notes receivable                                                        583.5          555.7
 Other assets                                                                                   510.2          529.4
 Closed Block assets                                                                            772.3          803.1
 Separate account assets                                                                     17,629.6       13,697.7
- --------------------------------------------------------------------------------------------------------------------
       Total assets                                                                         $30,769.6      $27,653.1
====================================================================================================================

Liabilities
 Policy liabilities and accruals:
    Future policy benefits                                                                  $ 2,825.0      $ 2,802.2
    Outstanding claims, losses and loss adjustment expenses                                   2,838.6        2,816.3
    Unearned premiums                                                                           890.2          843.2
    Contractholder deposit funds and other policy liabilities                                 2,041.0        2,637.0
- --------------------------------------------------------------------------------------------------------------------
       Total policy liabilities and accruals                                                  8,594.8        9,098.7
- --------------------------------------------------------------------------------------------------------------------
 Expenses and taxes payable                                                                     795.5          716.1
 Reinsurance premiums payable                                                                    73.0           95.4
 Trust instruments supported by funding obligations                                              50.6             --
 Short-term debt                                                                                 45.0          221.3
 Long-term debt                                                                                 199.5          199.5
 Closed Block liabilities                                                                       842.1          872.0
 Separate account liabilities                                                                17,628.9       13,691.5
- --------------------------------------------------------------------------------------------------------------------
       Total liabilities                                                                     28,229.4       24,894.5
- --------------------------------------------------------------------------------------------------------------------
 Mandatorily redeemable preferred securities of a subsidiary trust holding solely
    junior subordinated debentures of the Company                                               300.0          300.0
- --------------------------------------------------------------------------------------------------------------------
 Commitments and contingencies (Notes 17 and 22)

Shareholders' Equity
 Preferred stock, $0.01 par value, 20.0 million shares authorized, none issued                     --             --
 Common stock, $0.01 par value, 300.0 million shares authorized, 60.4 million
   shares issued                                                                                  0.6            0.6
 Additional paid-in capital                                                                   1,770.5        1,768.8
 Accumulated other comprehensive income                                                         (75.3)         180.5
 Retained earnings                                                                              882.2          599.9
 Treasury stock at cost (6.2 and 1.8 million shares)                                           (337.8)         (91.2)
- --------------------------------------------------------------------------------------------------------------------
 Total shareholders' equity                                                                   2,240.2        2,458.6
- --------------------------------------------------------------------------------------------------------------------
 Total liabilities and shareholders' equity                                                 $30,769.6      $27,653.1
====================================================================================================================
</TABLE>

The accompanying notes are an integral part of these consolidated financial
statements.


30
<PAGE>

Consolidated Statements of Shareholders' Equity

<TABLE>
<CAPTION>
For the Years Ended December 31                                                         1999        1998        1997
====================================================================================================================
(In millions)
<S>                                                                                 <C>         <C>         <C>
Preferred Stock                                                                     $     --    $     --    $     --

Common Stock
 Balance at beginning of year                                                            0.6         0.6         0.5
 Issuance of common stock                                                                 --          --         0.1
- --------------------------------------------------------------------------------------------------------------------
 Balance at end of year                                                                  0.6         0.6         0.6

Additional Paid-In Capital
 Balance at beginning of year                                                        1,768.8     1,755.0     1,382.5
 Issuance of common stock                                                                1.7        13.8       376.2
 Issuance costs of mandatorily redeemable preferred securities of a subsidiary
    trust holding solely junior subordinated debentures of the Company                    --          --        (3.7)
- --------------------------------------------------------------------------------------------------------------------
 Balance at end of year                                                              1,770.5     1,768.8     1,755.0

Accumulated Other Comprehensive Income
 Net Unrealized (Depreciation) Appreciation on Investments:
 Balance at beginning of year                                                          180.5       217.9       131.6
 (Depreciation) appreciation during the period:
    Net (depreciation) appreciation on available-for-sale securities                  (393.8)      (82.7)      171.3
    Benefit (provision) for deferred federal income taxes                              138.0        28.8       (59.9)
    Minority interest                                                                     --        16.5       (25.1)
- --------------------------------------------------------------------------------------------------------------------
                                                                                      (255.8)      (37.4)       86.3
- --------------------------------------------------------------------------------------------------------------------
 Balance at end of year                                                                (75.3)      180.5       217.9

Retained Earnings
 Balance at beginning of year                                                          599.9       407.8       210.1
 Net income                                                                            295.8       201.2       209.2
 Dividends to shareholders                                                             (13.5)       (9.1)      (11.5)
- --------------------------------------------------------------------------------------------------------------------
 Balance at end of year                                                                882.2       599.9       407.8
- --------------------------------------------------------------------------------------------------------------------

Treasury Stock
 Balance at beginning of year                                                          (91.2)         --          --
 Shares purchased at cost                                                             (252.8)      (91.2)         --
 Shares reissued at cost                                                                 6.2          --          --
- --------------------------------------------------------------------------------------------------------------------
 Balance at end of year                                                               (337.8)      (91.2)         --
- --------------------------------------------------------------------------------------------------------------------
 Total shareholders' equity                                                         $2,240.2    $2,458.6    $2,381.3
====================================================================================================================
</TABLE>

The accompanying notes are an integral part of these consolidated financial
statements


                                                                              31
<PAGE>

Consolidated Statements of Comprehensive Income

<TABLE>
<CAPTION>
For the Years Ended December 31                                                         1999        1998        1997
====================================================================================================================
(In millions)
<S>                                                                                 <C>         <C>         <C>
Net income                                                                          $  295.8    $  201.2    $  209.2
Other comprehensive (loss) income:
 Net (depreciation) appreciation on available for sale securities                     (393.8)      (82.7)      171.3
 Benefit (provision) for deferred federal income taxes                                 138.0        28.8       (59.9)
 Minority interest                                                                        --        16.5       (25.1)
- --------------------------------------------------------------------------------------------------------------------
    Other comprehensive (loss) income                                                 (255.8)      (37.4)       86.3
- --------------------------------------------------------------------------------------------------------------------
Comprehensive income                                                                $   40.0    $  163.8    $  295.5
====================================================================================================================
</TABLE>

The accompanying notes are an integral part of these consolidated financial
statements


32
<PAGE>

Consolidated Statements of Cash Flows

<TABLE>
<CAPTION>
For the Years Ended December 31                                                         1999        1998        1997
====================================================================================================================
(In millions)
<S>                                                                                 <C>         <C>         <C>
Cash Flows From Operating Activities
 Net Income                                                                         $  295.8    $  201.2    $  209.2
 Adjustments to reconcile net income to net cash provided by (used in)
  operating activities:
    Minority interest                                                                     --        13.3        48.2
    Net realized investment gains                                                      (90.4)      (61.0)      (77.5)
    Net amortization and depreciation                                                   34.2        21.9        31.6
    Deferred federal income taxes                                                       18.8       (16.4)       13.9
    Loss on disposal of group life and health business                                  30.5          --          --
    Loss from exiting reinsurance pools                                                   --        25.3          --
    Sales practice litigation expense                                                     --        31.0          --
    Loss from cession of disability income business                                       --          --        53.9
    Payment related to exiting reinsurance pools                                          --       (30.3)         --
    Payment related to cession of disability income business                              --          --      (207.0)
    Change in deferred acquisition costs                                              (183.8)     (185.8)     (189.7)
    Change in premiums and notes receivable, net of reinsurance payable                (50.2)       56.7       (15.1)
    Change in accrued investment income                                                  7.7          --         7.0
    Change in policy liabilities and accruals, net                                      28.7       168.1      (134.7)
    Change in reinsurance receivable                                                  (143.8)     (115.4)       27.1
    Change in expenses and taxes payable                                                29.6         9.1        46.8
    Separate account activity, net                                                       5.3       (48.5)        5.7
    Other, net                                                                          32.8       (31.3)        7.4
- --------------------------------------------------------------------------------------------------------------------
    Net cash provided by (used in) operating activities                                 15.2        37.9      (173.2)

Cash Flows From Investing Activities
 Proceeds from disposals and maturities of available-for-sale fixed maturities       2,996.5     1,970.6     3,046.0
 Proceeds from disposals of equity securities                                          424.3       285.3       162.7
 Proceeds from disposals of other investments                                           31.4       120.8       116.3
 Proceeds from mortgages matured or collected                                          128.2       171.2       204.7
 Purchase of available-for-sale fixed maturities                                    (2,527.3)   (2,566.2)   (2,727.6)
 Purchase of equity securities                                                         (78.9)     (119.9)      (67.0)
 Purchase of other investments                                                        (140.7)     (274.4)     (175.0)
 Capital expenditures                                                                  (30.1)      (22.3)      (15.3)
 Purchase of minority interest in Citizens Corporation                                    --      (195.9)         --
 Purchase of Financial Profiles, Inc.                                                     --       (13.0)         --
 Purchase of minority interest in Allmerica P&C                                           --          --      (425.6)
 Other investing activities, net                                                        (8.5)       26.7         1.3
- --------------------------------------------------------------------------------------------------------------------
    Net cash provided by (used in) investing activities                                794.9      (617.1)      120.5

Cash Flows From Financing Activities
 Deposits and interest credited to contractholder deposit funds                      1,514.6     1,419.2       457.6
 Withdrawals from contractholder deposit funds                                      (2,037.5)     (625.0)     (647.2)
 Change in trust instruments supported by funding obligations                           50.6          --          --
 Change in short-term debt                                                            (176.3)      188.3        (5.4)
 Change in long-term debt                                                                 --        (2.6)       (0.1)
 Proceeds from the issuance of mandatorily redeemable preferred securities of a
    subsidiary trust holding solely junior subordinated debentures of the Company         --          --       296.3
 Dividends paid to shareholders                                                        (13.5)       (9.9)      (13.7)
 Net proceeds from issuance of common stock                                              1.1        11.4         2.8
 Treasury stock purchased at cost                                                     (250.2)      (82.7)         --
 Treasury stock reissued at cost                                                         6.2          --          --
- --------------------------------------------------------------------------------------------------------------------
    Net cash (used in) provided by financing activities                               (905.0)      898.7        90.3
- --------------------------------------------------------------------------------------------------------------------
Net change in cash and cash equivalents                                                (94.9)      319.5        37.6
Net change in cash held in the Closed Block                                            (13.2)       15.7        (1.0)
Cash and cash equivalents, beginning of year                                           550.3       215.1       178.5
- --------------------------------------------------------------------------------------------------------------------
Cash and cash equivalents, end of year                                              $  442.2    $  550.3    $  215.1
====================================================================================================================

Supplemental Cash Flow Information
 Interest paid                                                                      $   19.9    $   21.6    $   20.1
 Income taxes paid                                                                  $   77.8    $  133.5    $   66.3
</TABLE>

The accompanying notes are an integral part of these consolidated financial
statements.


                                                                              33
<PAGE>

Notes To Consolidated Financial Statements

1.
================================================================================
Summary of Significant Accounting Policies

A. Basis of Presentation and Principles of Consolidation

The consolidated financial statements of Allmerica Financial Corporation ("AFC"
or the "Company") include the accounts of First Allmerica Financial Life
Insurance Company ("FAFLIC"); its wholly-owned life insurance subsidiary,
Allmerica Financial Life Insurance and Annuity Company ("AFLIAC"); non-insurance
subsidiaries (principally brokerage and investment advisory services); Allmerica
Asset Management, Inc. ("AAM", a wholly-owned noninsurance subsidiary of AFC);
Allmerica Property & Casualty Companies, Inc. ("Allmerica P&C", a wholly-owned
non-insurance subsidiary of AAM); The Hanover Insurance Company ("Hanover", a
wholly-owned subsidiary of Allmerica P&C); Citizens Corporation (a wholly-owned
subsidiary of Hanover); and Citizens Insurance Company of America ("Citizens", a
wholly-owned subsidiary of Citizens Corporation). The Closed Block (See Note 1B)
assets and liabilities and its results of operations are presented in the
consolidated financial statements as single line items. Unless specifically
stated, all disclosures contained herein supporting the consolidated financial
statements exclude the Closed Block related amounts. All significant
intercompany accounts and transactions have been eliminated.

      On or about December 3, 1998, the Company acquired all of the outstanding
common stock of Citizens Corporation (formerly an 82.5% owned non-insurance
subsidiary of Hanover) in exchange for cash of $195.9 million (See Note 3). The
acquisition has been recognized as a purchase. The minority interest acquired
totaled $158.5 million. A total of $40.8 million representing the excess of the
purchase price over the fair values of the net assets acquired, net of deferred
taxes, has been allocated to goodwill and is being amortized over a 40-year
period.

      The financial statements reflect minority interest in Allmerica P&C and
its subsidiary, Hanover of approximately 40.5% prior to the merger on July 16,
1997. In addition, prior to the December 3, 1998 acquisition, the financial
statements reflect minority interest in Citizens Corporation and its
wholly-owned subsidiary, Citizens of approximately 16.8% and 17.5% in 1998 and
1997, respectively. Minority interest also includes distributions on mandatorily
redeemable preferred securities of a subsidiary trust holding solely junior
subordinated debentures of the Company.

      The preparation of financial statements in conformity with generally
accepted accounting principles requires the Company to make estimates and
assumptions that affect the reported amounts of assets and liabilities and
disclosure of contingent assets and liabilities at the date of the financial
statements and the reported amount of revenues and expenses during the reporting
period. Actual results could differ from those estimates.

B. Closed Block

FAFLIC established and began operating a closed block (the "Closed Block") for
the benefit of the participating policies included therein, consisting of
certain individual life insurance participating policies, individual deferred
annuity contracts and supplementary contracts not involving life contingencies
which were in force as of FAFLIC's demutualization on October 16, 1995; such
policies constitute the "Closed Block Business". The purpose of the Closed Block
is to protect the policy dividend expectations of such FAFLIC dividend paying
policies and contracts. Unless the Commissioner consents to an earlier
termination, the Closed Block will continue to be in effect until the date none
of the Closed Block policies are in force. FAFLIC allocated to the Closed Block
assets in an amount that is expected to produce cash flows which, together with
future revenues from the Closed Block Business, are reasonably sufficient to
support the Closed Block Business, including provision for payment of policy
benefits, certain future expenses and taxes and for continuation of policyholder
dividend scales payable in 1994 so long as the experience underlying such
dividend scales continues. The Company expects that the factors underlying such
experience will fluctuate in the future and policyholder dividend scales for
Closed Block Business will be set accordingly.

      Although the assets and income allocated to the Closed Block inure solely
to the benefit of the holders of policies included in the Closed Block, the
excess of Closed Block liabilities over Closed Block assets as measured on a
GAAP basis represent the expected future post-tax income from the Closed Block
which may be recognized in income over the period the policies and contracts in
the Closed Block remain in force.

      If the actual income from the Closed Block in any given period equals or
exceeds the expected income for such period as determined at the inception of
the Closed Block, the expected income would be recognized in income for that
period. Further, any excess of the actual income over the expected income would
also be recognized in income to the extent that the aggregate expected income
for all prior periods exceeded the aggregate actual income. Any remaining excess
of actual income over expected income would be accrued as a liability for
policyholder dividends in the Closed Block to be paid to the Closed Block
policyholders. This accrual for future dividends effectively limits the actual
Closed Block income recognized in income to the Closed Block income expected to
emerge from operation of the Closed Block as determined at inception.

      If, over the period the policies and contracts in the Closed Block remain
in force, the actual income from the Closed Block is less than the expected
income from the Closed Block, only such actual income (which could reflect a
loss) would be recognized in income. If the actual income from the Closed Block
in any given period is less than the expected income for that period and changes
in dividend scales are inadequate to offset the negative performance in relation
to the expected performance,


34
<PAGE>

the income inuring to shareholders of the Company will be reduced. If a
policyholder dividend liability had been previously established in the Closed
Block because the actual income to the relevant date had exceeded the expected
income to such date, such liability would be reduced by this reduction in income
(but not below zero) in any periods in which the actual income for that period
is less than the expected income for such period.

C. Valuation of Investments

In accordance with the provisions of Statement of Financial Accounting Standards
No. 115 ("Statement No. 115"), "Accounting for Certain Investments in Debt and
Equity Securities", the Company is required to classify its investments into one
of three categories: held-to-maturity, available-for-sale or trading. The
Company determines the appropriate classification of debt securities at the time
of purchase and re-evaluates such designation as of each balance sheet date.

      Debt securities and marketable equity securities are classified as
available-for-sale. Available-for-sale securities are carried at fair value,
with the unrealized gains and losses, net of tax, reported in a separate
component of shareholders' equity. The amortized cost of debt securities is
adjusted for amortization of premiums and accretion of discounts to maturity.
Such amortization is included in investment income.

      Mortgage loans on real estate are stated at unpaid principal balances, net
of unamortized discounts and reserves. Reserves on mortgage loans are based on
losses expected by the Company to be realized on transfers of mortgage loans to
real estate (upon foreclosure), on the disposition or settlement of mortgage
loans and on mortgage loans which the Company believes may not be collectible in
full. In establishing reserves, the Company considers, among other things, the
estimated fair value of the underlying collateral.

      Fixed maturities and mortgage loans that are delinquent are placed on
non-accrual status, and thereafter interest income is recognized only when cash
payments are received.

      Policy loans are carried principally at unpaid principal balances.

      During 1997, the Company adopted a plan to dispose of all real estate
assets. As of December 31, 1999, there were 4 properties remaining in the
Company's real estate portfolio, all of which are being actively marketed. These
assets are carried at the estimated fair value less costs of disposal.
Depreciation is not recorded on these assets while they are held for disposal.

      Realized investment gains and losses, other than those related to separate
accounts for which the Company does not bear the investment risk, are reported
as a component of revenues based upon specific identification of the investment
assets sold. When an other than temporary impairment of the value of a specific
investment or a group of investments is determined, a realized investment loss
is recorded. Changes in the valuation allowance for mortgage loans are included
in realized investment gains or losses.

D. Financial Instruments

In the normal course of business, the Company enters into transactions involving
various types of financial instruments, including debt, investments such as
fixed maturities, mortgage loans and equity securities, investment and loan
commitments, swap contracts and interest rate futures contracts. These
instruments involve credit risk and also may be subject to risk of loss due to
interest rate fluctuation. The Company evaluates and monitors each financial
instrument individually and, when appropriate, obtains collateral or other
security to minimize losses.

      Derivative financial instruments are accounted for under three different
methods: fair value accounting, deferral accounting and accrual accounting.
Interest rate swap contracts used to hedge interest rate risk are accounted for
using a combination of the fair value method and accrual method, with changes in
fair value reported in unrealized gains and losses in equity consistent with the
underlying hedged security, and the net payment or receipt on the swaps reported
in net investment income. Foreign currency swap contracts used to hedge the
foreign currency exchange risk associated with investment securities are
accounted for using a combination of the fair value method and accrual method,
with changes in fair value reported in unrealized gains and losses in equity
consistent with the underlying hedged security, and the net payment or receipt
on the swaps reported in net investment income. Foreign currency swap contracts
used to hedge foreign currency exchange risk associated with trust obligations
backed by funding agreements are accounted for using the fair value method, with
changes in fair value reported in other operating income consistent with the
underlying hedged trust obligation. Futures contracts used to hedge interest
rate risk are accounted for using the deferral method, with gains and losses
deferred in unrealized gains and losses in equity and recognized in earnings in
conjunction with the earnings recognition of the underlying hedged item. Default
swap contracts entered into for investment purposes are accounted for using the
fair value method, with changes in fair value, if any, reported in realized
investment gains and losses in earnings. Premium paid to the Company on default
swap contracts is reported in net investment income in earnings. Other swap
contracts entered into for investment purposes are accounted for using the fair
value method, with changes in fair value reported in realized investment gains
and losses in earnings. Any ineffective swaps or futures hedges are recognized
currently in realized investment gains and losses in earnings.

E. Cash and Cash Equivalents

Cash and cash equivalents includes cash on hand, amounts due from banks and
highly liquid debt instruments purchased with an original maturity of three
months or less.


                                                                              35
<PAGE>

F. Deferred Policy Acquisition Costs

Acquisition costs consist of commissions, underwriting costs and other costs,
which vary with, and are primarily related to, the production of revenues.
Property and casualty insurance business acquisition costs are deferred and
amortized over the terms of the insurance policies. Acquisition costs related to
universal life products, variable annuities and contractholder deposit funds are
deferred and amortized in proportion to total estimated gross profits from
investment yields, mortality, surrender charges and expense margins over the
expected life of the contracts. This amortization is reviewed annually and
adjusted retrospectively when the Company revises its estimate of current or
future gross profits to be realized from this group of products, including
realized and unrealized gains and losses from investments. Acquisition costs
related to fixed annuities and other life insurance products are deferred and
amortized, generally in proportion to the ratio of annual revenue to the
estimated total revenues over the contract periods based upon the same
assumptions used in estimating the liability for future policy benefits.

      Deferred acquisition costs for each life product and property and casualty
line of business are reviewed to determine if they are recoverable from future
income, including investment income. If such costs are determined to be
unrecoverable, they are expensed at the time of determination. Although
realization of deferred policy acquisition costs is not assured, the Company
believes it is more likely than not that all of these costs will be realized.
The amount of deferred policy acquisition costs considered realizable, however,
could be reduced in the near term if the estimates of gross profits or total
revenues discussed above are reduced. The amount of amortization of deferred
policy acquisition costs could be revised in the near term if any of the
estimates discussed above are revised.

G. Property and Equipment

Property, equipment and leasehold improvements are stated at cost, less
accumulated depreciation and amortization. Depreciation is provided using the
straight-line or accelerated method over the estimated useful lives of the
related assets which generally range from 3 to 30 years. Amortization of
leasehold improvements is provided using the straight-line method over the
lesser of the term of the leases or the estimated useful life of the
improvements.

H. Separate Accounts

Separate account assets and liabilities represent segregated funds administered
and invested by the Company for the benefit of certain pension, variable annuity
and variable life insurance contractholders. Assets consist principally of
bonds, common stocks, mutual funds, and short-term obligations at market value.
The investment income, gains and losses of these accounts generally accrue to
the contractholders and, therefore, are not included in the Company's net
income. Appreciation and depreciation of the Company's interest in the separate
accounts, including undistributed net investment income, is reflected in
shareholders' equity or net investment income.

I. Policy Liabilities and Accruals

Future policy benefits are liabilities for life, health and annuity products.
Such liabilities are established in amounts adequate to meet the estimated
future obligations of policies in force. The liabilities associated with
traditional life insurance products are computed using the net level premium
method for individual life and annuity policies, and are based upon estimates as
to future investment yield, mortality and withdrawals that include provisions
for adverse deviation. Future policy benefits for individual life insurance and
annuity policies are computed using interest rates ranging from 2 1/2% to 6.0%
for life insurance and 2 1/2% to 9 1/2% for annuities. Estimated liabilities are
established for group life and health policies that contain experience rating
provisions. Mortality, morbidity and withdrawal assumptions for all policies are
based on the Company's own experience and industry standards. Liabilities for
universal life, variable universal life and variable annuities include deposits
received from customers and investment earnings on their fund balances, less
administrative charges. Universal life fund balances are also assessed mortality
and surrender charges. Liabilities for variable annuities include a reserve for
benefit claims in excess of a guaranteed minimum fund value.

      Liabilities for outstanding claims, losses and loss adjustment expenses
("LAE") are estimates of payments to be made on property and casualty and health
insurance for reported losses and LAE and estimates of losses and LAE incurred
but not reported. These liabilities are determined using case basis evaluations
and statistical analyses and represent estimates of the ultimate cost of all
losses incurred but not paid. These estimates are continually reviewed and
adjusted as necessary; such adjustments are reflected in current operations.
Estimated amounts of salvage and subrogation on unpaid property and casualty
losses are deducted from the liability for unpaid claims.

      Premiums for property and casualty insurance are reported as earned on a
pro-rata basis over the contract period. The unexpired portion of these premiums
is recorded as unearned premiums.

      Contractholder deposit funds and other policy liabilities include
investment-related products such as guaranteed investment contracts, deposit
administration funds and immediate participation guarantee funds and consist of
deposits received from customers and investment earnings on their fund balances.

      All policy liabilities and accruals are based on the various estimates
discussed above. Although the adequacy of these amounts cannot be assured, the
Company believes that it is more likely than not that policy liabilities and
accruals will be sufficient to meet future obligations of policies in force. The
amount of liabilities and accruals, however, could be revised in the near term
if the estimates discussed above are revised.


36
<PAGE>

J. Premium and Fee Revenue and Related Expenses

Premiums for individual life insurance and individual and group annuity
products, excluding universal life and investment-related products, are
considered revenue when due. Property and casualty insurance premiums are
recognized as revenue over the related contract periods. Benefits, losses and
related expenses are matched with premiums, resulting in their recognition over
the lives of the contracts. This matching is accomplished through the provision
for future benefits, estimated and unpaid losses and amortization of deferred
policy acquisition costs. Revenues for investment-related products consist of
net investment income and contract charges assessed against the fund values.
Related benefit expenses include annuity benefit claims in excess of a
guaranteed minimum fund value, and net investment income credited to the fund
values after deduction for investment and risk charges. Revenues for universal
life products consist of net investment income, with mortality, administration
and surrender charges assessed against the fund values. Related benefit expenses
include universal life benefit claims in excess of fund values and net
investment income credited to universal life fund values. Certain policy charges
that represent compensation for services to be provided in future periods are
deferred and amortized over the period benefited using the same assumptions used
to amortize capitalized acquisition costs.

K. Federal Income Taxes

AFC and its domestic subsidiaries (including certain non-insurance operations)
file a consolidated United States federal income tax return. Entities included
within the consolidated group are segregated into either a life insurance or a
non-life insurance company subgroup. The consolidation of these subgroups is
subject to certain statutory restrictions on the percentage of eligible non-life
tax losses that can be applied to offset life company taxable income. Prior to
the July 16, 1997 merger, Allmerica P&C and its subsidiaries filed a separate
United States federal income tax return.

      Deferred income taxes are generally recognized when assets and liabilities
have different values for financial statement and tax reporting purposes, and
for other temporary taxable and deductible differences as defined by Statement
of Financial Accounting Standards No. 109, "Accounting for Income Taxes"
("Statement No. 109"). These differences result primarily from loss and LAE
reserves, policy reserves, policy acquisition expenses and unrealized
appreciation or depreciation on investments

L. New Accounting Pronouncements

In June 1998, the Financial Accounting Standards Board ("FASB") issued Statement
of Financial Accounting Standards No. 133, "Accounting for Derivative
Instruments and Hedging Activities" ("Statement No. 133"), which establishes
accounting and reporting standards for derivative instruments. Statement No. 133
requires that an entity recognize all derivatives as either assets or
liabilities at fair value in the statement of financial position, and
establishes special accounting for the following three types of hedges: fair
value hedges, cash flow hedges, and hedges of foreign currency exposures of net
investments in foreign operations. This statement is effective for fiscal years
beginning after June 15, 2000. The Company is currently assessing the impact of
the adoption of Statement No. 133.

      In March 1998, the American Institute of Certified Public Accountants
("AICPA") issued Statement of Position 98-1, "Accounting for the Cost of
Computer Software Developed or Obtained for Internal Use" ("SoP No. 98-1"). SoP
No. 98-1 requires that certain costs incurred in developing internal-use
computer software be capitalized and provides guidance for determining whether
computer software is to be considered for internal use. This statement is
effective for fiscal years beginning after December 15, 1998. In the second
quarter of 1998, the Company adopted SoP No. 98-1 effective January 1, 1998,
resulting in an increase in pre-tax income of $12.4 million through December 31,
1998. The adoption of SoP No. 98-1 did not have a material effect on the results
of operations or financial position for the three months ended March 31, 1998.

      In December 1997, the AICPA issued Statement of Position 97-3, "Accounting
by Insurance and Other Enterprises for Insurance-Related Assessments" ("SoP No.
97-3"). SoP No. 97-3 provides guidance on when a liability should be recognized
for guaranty fund and other assessments and how to measure the liability. This
statement allows for the discounting of the liability if the amount and timing
of the cash payments are fixed and determinable. In addition, it provides
criteria for when an asset may be recognized for a portion or all of the
assessment liability or paid assessment that can be recovered through premium
tax offsets or policy surcharges. This statement is effective for fiscal years
beginning after December 15, 1998. The adoption of SoP No. 97-3 did not have a
material effect on the results of operations or financial position of the
Company.

      In June 1997, the FASB issued Statement of Financial Accounting Standards
No. 131, "Disclosures About Segments of an Enterprise and Related Information"
("Statement No. 131"). This statement establishes standards for the way that
public enterprises report information about operating segments in annual
financial statements and requires that selected information about those
operating segments be reported in interim financial statements. This statement
supersedes Statement No. 14, Financial Reporting for Segments of a Business
Enterprise. Statement No. 131 requires that all public enterprises report
financial and descriptive information about their reportable operating segments.
Operating segments are defined as components of an enterprise about which
separate financial information is available that is evaluated regularly by the
chief operating decision maker in deciding how to allocate resources and in
assessing performance. This statement is effective for fiscal years beginning
after December 15, 1997. The Company adopted Statement No. 131 for the first
quarter of 1998, which resulted in certain segment re-definitions, and had no
impact on the consolidated results of operations (See Note 16).


                                                                              37
<PAGE>

      In June 1997, the FASB also issued Statement of Financial Accounting
Standards No. 130, "Reporting Comprehensive Income" ("Statement No. 130").
Statement No. 130 establishes standards for the reporting and display of
comprehensive income and its components in a full set of general-purpose
financial statements. All items that are required to be recognized under
accounting standards as components of comprehensive income are to be reported in
a financial statement that is displayed with the same prominence as other
financial statements. This statement stipulates that comprehensive income
reflect the change in equity of an enterprise during a period from transactions
and other events and circumstances from non-owner sources. This statement is
effective for fiscal years beginning after December 15, 1997. The Company
adopted Statement No. 130 for the first quarter of 1998, which resulted
primarily in reporting unrealized gains and losses on investments in debt and
equity securities in comprehensive income.

M. Earnings Per Share

Earnings per share ("EPS") for the years ended December 31, 1999, 1998, and 1997
are based on a weighted average of the number of shares outstanding during each
year. The Company's EPS is based on net income for both basic and diluted
earnings per share. The weighted average shares outstanding which were utilized
in the calculation of basic earnings per share differ from the weighted average
shares outstanding used in the calculation of diluted earnings per share due to
the effect of dilutive employee stock options and nonvested stock grants.

      Options to purchase shares of common stock whose exercise prices are
greater than the average market price of the common shares are not included in
the computation of diluted earnings per share because the effect would be
antidilutive.

N. Reclassifications

Certain prior year amounts have been reclassified to conform to the current year
presentation.

2.
================================================================================
Discontinued Operations

During the second quarter of 1999, the Company approved a plan to exit its group
life and health insurance business, consisting of its Employee Benefit Services
("EBS") business, its Affinity Group Underwriters ("AGU") business and its
accident and health assumed reinsurance pool business ("reinsurance pool
business"). During the third quarter of 1998, the Company ceased writing new
premium in the reinsurance pool business, subject to certain contractual
obligations. Prior to 1999, these businesses comprised substantially all of the
former Corporate Risk Management Services segment. Accordingly, the operating
results of the discontinued segment, including its reinsurance pool business,
have been reported in the Consolidated Statements of Income as discontinued
operations in accordance with Accounting Principles Board Opinion No. 30,
"Reporting the Results of Operations - Reporting the Effects of Disposal of a
Segment of a Business, and Extraordinary, Unusual and Infrequently Occurring
Events and Transactions" ("APB Opinion No. 30"). In the third quarter of 1999,
the operating results from the discontinued segment were adjusted to reflect the
recording of additional reserves related to accident claims from prior years. On
October 6, 1999, the Company entered into an agreement with Great-West Life and
Annuity Insurance Company of Denver, which provides for the sale of the
Company's EBS business effective March 1, 2000. The Company has recorded a $30.5
million loss, net of taxes, on the disposal of its group life and health
business. Subsequent to the June 30, 1999 measurement date, operations from the
discontinued business generated losses of approximately $9.7 million, net of
taxes.

      As permitted by APB Opinion No. 30, the Consolidated Balance Sheets have
not been segregated between continuing and discontinued operations. At December
31, 1999, the discontinued segment had assets of approximately $536.2 million
consisting primarily of invested assets, premiums and fees receivable, and
reinsurance recoverables, and liabilities of approximately $485.9 million
consisting primarily of policy liabilities. Revenues for the discontinued
operations were $367.0 million, $398.5 million, and $389.2 million for the years
ended December 31, 1999, 1998 and 1997, respectively.

3.
================================================================================
Acquisition of Minority Interest of Citizens Corporation

On December 3, 1998 Citizens Acquisition Corporation, a wholly owned subsidiary
of the Company, completed a cash tender offer to acquire the outstanding shares
of Citizens Corporation common stock at a price of $33.25 per share.
Approximately 99.8% of publicly held shares of Citizens Corporation common stock
were tendered. On December 14, 1998, the Company completed a short-form merger,
acquiring all shares of common stock of Citizens Corporation not purchased in
its tender offer, through the merger of its wholly owned subsidiary, Citizens
Acquisition Corporation with Citizens Corporation at a price of $33.25 per
share. Total consideration for the transactions amounted to $195.9 million. The
acquisition has been recognized as a purchase. The minority interest acquired
totaled $158.5 million. A total of $40.8 million representing the excess of the
purchase price over the fair values of the net assets acquired, net of deferred
taxes, has been allocated to goodwill and is being amortized over a 40-year
period.

      The Company's consolidated results of operations include minority interest
in Citizens Corporation prior to December 3, 1998. The unaudited proforma
information below presents consolidated results of operation as if the
acquisition had occurred at the beginning of 1997.

      The following unaudited pro forma information is not necessarily
indicative of the consolidated results of operations of the combined Company had
the acquisition occurred at the beginning of 1997, nor is it necessarily
indicative of future results.


38
<PAGE>

(Unaudited)

For the Years Ended December 31                               1998         1997
================================================================================
(In millions, except per share data)

Revenue                                                  $ 3,019.7    $ 2,988.5
- --------------------------------------------------------------------------------
Net realized capital gains included in revenue           $    56.4    $    71.3
- --------------------------------------------------------------------------------
Income before taxes and minority interest                $   284.9    $   321.1
Income taxes                                                 (51.1)       (78.5)
Minority Interest:
  Distributions on mandatorily redeemable
   preferred securities of a subsidiary trust
   holding solely junior subordinated
   debentures of the Company                                 (16.0)       (14.5)
  Equity in earnings                                            --        (31.6)
- --------------------------------------------------------------------------------
Income from continuing operations                            217.8        196.5
(Loss) income from operations of
  discontinued business                                      (13.5)        16.6
- --------------------------------------------------------------------------------
Net income                                               $   204.3    $   213.1
- --------------------------------------------------------------------------------
PER SHARE DATA
  Basic
   Income from continuing operations                     $    3.64    $    3.59
   Weighted average shares outstanding                        59.9         54.7
  Diluted
   Income from continuing operations                     $    3.61    $    3.59
   Weighted average shares outstanding                        60.3         54.8
================================================================================

4.
================================================================================
Significant Transactions

During March 1999, the Company completed the repurchase of $200.0 million of its
issued common stock under its October, 1998 repurchase program authorized by the
Board of Directors of AFC. On March 23, 1999, the Board of Directors of AFC
authorized the repurchase of up to an additional $200.0 million of its issued
common stock. As of December 31, 1999, under this additional program, the
Company had repurchased 2.2 million shares of its common stock for an aggregate
cost of approximately $132.9 million.

      Effective January 1, 1999, the Company entered into a whole account
aggregate excess of loss reinsurance agreement with a highly rated reinsurer.
The reinsurance agreement provides accident year coverage for the three years
1999 to 2001 for the Company's property and casualty business, and is subject to
cancellation or commutation annually at the Company's option. The program covers
losses and allocated loss adjustment expenses, including those incurred but not
yet reported, in excess of a specified whole account loss and allocated LAE
ratio. The annual and aggregate coverage limits for losses and allocated LAE are
$150.0 million and $300.0 million, respectively. The effect of this agreement on
results of operations in each reporting period is based on losses and allocated
LAE ceded, reduced by a sliding scale premium of 50.0-67.0% depending on the
size of the loss, and increased by a ceding commission of 20.0% of ceded
premium. In addition, net investment income is reduced for amounts credited to
the reinsurer. As a result of this agreement, the Company recognized a net
benefit of $15.9 million for the year ended December 31, 1999, based on annual
estimates of losses and allocated loss adjustment expenses for accident year
1999. In accordance with the provisions of this contract, the Company has
exercised its option to cancel this contract effective January 1, 2000.

      On October 29, 1998, the Company announced that it had adopted a formal
restructuring plan for its Risk Management business. As part of this initiative,
the segment consolidated its property and casualty field support activities from
fourteen regional branches into three hub locations. As a result of the
Company's restructuring initiative, it recognized a pretax loss of $9.0 million
in the fourth quarter of 1998.

      Approximately $4.8 million of this loss relates to severance and other
employee related costs resulting from the elimination of 306 positions, of which
207 and 106 employees had been terminated as of December 31, 1999 and 1998,
respectively. In addition, lease cancellations and contract terminations
resulted in losses of approximately $2.5 million and $1.7 million, respectively.
During 1999, this loss was reduced by $1.9 million, relating to severance and
other employee related costs, resulting from the reinstatement of 66 positions.
The Company made payments of approximately $4.7 million and $0.1 million in 1999
and 1998, respectively, related to this restructuring initiative.

      Effective July 1, 1998, the Company entered into a reinsurance agreement
with a highly rated reinsurer that cedes current and future underwriting losses,
including unfavorable development of prior year reserves, up to a $40.0 million
maximum, relating to the Company's reinsurance pool business. These pools
consist primarily of the Company's assumed stop loss business, small group
managed care pools, long-term disability and long-term care pools, student
accident and special risk business. The agreement is consistent with
management's decision to exit this line of business, which the Company expects
to run-off over the next three years. As a result of this transaction, the
Company recognized a $25.3 million pre-tax loss in the third quarter of 1998.
This loss is reported in 1999 as part of the discontinued operations of the
Company.

      Effective January 1, 1998, the Company entered into an agreement with a
highly rated reinsurer to reinsure the mortality risk on the universal life and
variable universal life blocks of business. The agreement did not have a
material effect on its results of operations or financial position.

      The merger of Allmerica P&C and a wholly-owned subsidiary of the Company
was consummated on July 16, 1997. Through the merger, the Company acquired all
of the outstanding common stock of Allmerica P&C that it did not already own in
exchange for cash of $425.6 million and approximately 9.7 million shares of AFC
stock valued at $372.5 million. The merger has been recognized as a purchase.
Total consideration of approximately $798.1 million has been allocated to the
minority interest in the assets and liabilities based on estimates of their fair
values. The minority interest acquired totaled $703.5 million. A total of $90.6
million representing the excess


                                                                              39
<PAGE>

of the purchase price over the fair values of the net assets acquired, net of
deferred taxes, has been allocated to goodwill and is being amortized over a
40-year period.

      On April 14, 1997, the Company entered into an agreement in principle to
cede substantially all of the Company's individual disability income line of
business under a 100% coinsurance agreement with a highly rated reinsurer. The
coinsurance agreement became effective October 1, 1997. The transaction has
resulted in the recognition of a $53.9 million pre-tax loss in the first quarter
of 1997.

      On February 3, 1997, AFC Capital Trust (the "Trust"), a subsidiary
business trust of AFC, issued $300.0 million of Series A Capital Securities
("Capital Securities"), which pay cumulative dividends at a rate of 8.207%
semiannually commencing August 15, 1997. The Trust exists for the sole purpose
of issuing the Capital Securities and investing the proceeds thereof in an
equivalent amount of 8.207% Junior Subordinated Deferrable Interest Debentures
due 2027 of AFC (the "Subordinated Debentures"). Through certain guarantees, the
Subordinated Debentures and the terms of related agreements, AFC has irrevocably
and unconditionally guaranteed the obligations of the Trust under the Capital
Securities. Net proceeds from the offering of approximately $296.3 million
funded a portion of the aforementioned July 16, 1997 acquisition. On August 7,
1997, AFC and the Trust exchanged the Series A Capital Securities for a like
amount of Series B Capital Securities and related guarantees which are
registered under the Securities Act of 1933 as required under the terms of the
initial transaction.

5.
================================================================================
Investments

A. Summary of Investments

The Company accounts for its investments, all of which are classified as
available-for-sale, in accordance with the provisions of Statement No. 115.

      The amortized cost and fair value of available-for-sale fixed maturities
and equity securities were as follows:

December 31                                           1999
================================================================================
(In millions)

                                                 Gross        Gross
                                Amortized   Unrealized   Unrealized        Fair
                                  Cost(1)        Gains       Losses       Value

U.S. Treasury securities
  and U.S. government
  and agency securities          $  185.0     $    2.6     $    2.0    $  185.6
States and political
  subdivisions                    2,189.8         26.3         78.5     2,137.6
Foreign governments                  89.0          3.1          0.2        91.9
Corporate fixed maturities        4,211.9         73.8        175.1     4,110.6
Mortgage-backed securities          419.3          1.8         13.0       408.1
- --------------------------------------------------------------------------------
Total fixed maturities           $7,095.0     $  107.6     $  268.8    $6,933.8
================================================================================
Equity securities                $   49.5     $   35.1     $    1.4    $   83.2
================================================================================

December 31                                           1998
================================================================================
(In millions)

                                                 Gross        Gross
                                Amortized   Unrealized   Unrealized        Fair
                                  Cost(1)        Gains       Losses       Value

U.S. Treasury securities
  and U.S. government and
  agency securities               $  194.5    $   12.1     $   24.6    $  182.0
States and political
  subdivisions                     2,408.9        83.0          5.2     2,486.7
Foreign governments                  107.9         7.7          4.5       111.1
Corporate fixed maturities         4,340.5       168.4         83.4     4,425.5
Mortgage-backed securities           566.4        11.9          2.8       575.5
- --------------------------------------------------------------------------------
Total fixed maturities            $7,618.2    $  283.1     $  120.5    $7,780.8
================================================================================
Equity securities                 $  253.1    $  151.1     $    7.1    $  397.1
================================================================================

(1) Amortized cost for fixed maturities and cost for equity securities.

      In connection with AFLIAC's voluntary withdrawal of its license in New
York, AFLIAC agreed with the New York Department of Insurance to maintain,
through a custodial account in New York, a security deposit, the market value of
which will at all times equal 102% of all outstanding liabilities of AFLIAC for
New York policyholders, claimants and creditors. At December 31, 1999, the
amortized cost and market value of these assets on deposit in New York were
$196.4 million and $193.0 million, respectively. At December 31, 1998, the
amortized cost and market value of assets on deposit were $268.5 million and
$284.1 million, respectively. In addition, fixed maturities, excluding those
securities on deposit in New York, with an amortized cost of $112.7 million and
$105.4 million were on deposit with various state and governmental authorities
at December 31, 1999 and 1998, respectively.

      There were no contractual fixed maturity investment commitments at
December 31, 1999.

      The amortized cost and fair value by maturity periods for fixed maturities
are shown below. Actual maturities may differ from contractual maturities
because borrowers may have the right to call or prepay obligations with or
without call or prepayment penalties, or the Company may have the right to put
or sell the obligations back to the issuers. Mortgage backed securities are
included in the category representing their ultimate maturity.

December 31                                                         1999
================================================================================
(In millions)

                                                           Amortized        Fair
                                                                Cost       Value

Due in one year or less                                     $  424.3    $  423.3
Due after one year through five years                        2,238.1     2,213.9
Due after five years through ten years                       2,036.5     1,950.4
Due after ten years                                          2,396.1     2,346.2
- --------------------------------------------------------------------------------
Total                                                       $7,095.0    $6,933.8
================================================================================


40
<PAGE>

      Unrealized gains and losses on available-for-sale and other securities,
are summarized as follows:

For the Years Ended December 31
================================================================================
(In millions)

                                                              Equity
                                               Fixed      Securities
1999                                      Maturities    and Other(1)      Total

Net appreciation, beginning of year          $  81.9         $  98.6    $ 180.5
- --------------------------------------------------------------------------------
Net depreciation on
  available-for-sale securities               (352.7)         (119.6)    (472.3)
Net appreciation from the effect on
  deferred policy acquisition costs
  and on policy liabilities                     78.5              --       78.5
Benefits for deferred federal income taxes      95.3            42.7      138.0
- --------------------------------------------------------------------------------
                                              (178.9)          (76.9)    (255.8)
- --------------------------------------------------------------------------------
Net (depreciation) appreciation,
  end of year                                $ (97.0)        $  21.7    $ (75.3)
================================================================================

1998

Net appreciation, beginning of year          $ 133.3         $  84.6    $ 217.9
- --------------------------------------------------------------------------------
Net depreciation on
  available-for-sale securities               (108.8)           (1.5)    (110.3)
Purchased minority interest related
  to the acquisition of minority
  interest in Citizens                          10.7            10.7       21.4
Net depreciation from the effect on
  deferred policy acquisition costs
  and on policy liabilities                      6.2              --        6.2
Benefit for deferred federal
  income taxes and minority interest            40.5             4.8       45.3
- --------------------------------------------------------------------------------
                                               (51.4)           14.0      (37.4)
- --------------------------------------------------------------------------------
Net appreciation, end of year                $  81.9         $  98.6    $ 180.5
================================================================================

1997

Net appreciation, beginning of year          $  71.1         $  60.5    $ 131.6
- --------------------------------------------------------------------------------
Net appreciation (depreciation) on
  available-for-sale securities                 83.6            (5.8)      77.8
Purchased minority interest related
  to the merger with Allmerica P&C              50.7            59.6      110.3
Net depreciation from the effect on
  deferred policy acquisition costs
  and on policy liabilities                    (16.8)             --      (16.8)
Provision for deferred federal
  income taxes and minority interest           (55.3)          (29.7)     (85.0)
- --------------------------------------------------------------------------------
                                                62.2            24.1       86.3
- --------------------------------------------------------------------------------
Net appreciation, end of year                $ 133.3         $  84.6    $ 217.9
================================================================================

(1) Includes net (depreciation) appreciation on other investments of $(5.1)
million, $0.8 million, and $1.8 million in 1999, 1998 and 1997, respectively.

B. Mortgage Loans and Real Estate

AFC's mortgage loans and real estate are diversified by property type and
location. Real estate investments have been obtained primarily through
foreclosure. Mortgage loans are collateralized by the related properties and
generally are no more than 75% of the property's value at the time the original
loan is made.

      The carrying values of mortgage loans and real estate investments net of
applicable reserves were $533.8 million and $582.7 million at December 31, 1999
and 1998, respectively. Reserves for mortgage loans were $5.8 million and $11.5
million at December 31, 1999 and 1998, respectively.

      During 1997, the Company committed to a plan to dispose of all real estate
assets. At December 31, 1999 there were 4 properties remaining in the Company's
real estate portfolio which are being actively marketed. Depreciation is not
recorded on these assets while they are held for disposal.

      There were no non-cash investing activities, including real estate
acquired through foreclosure of mortgage loans, in 1999, 1998 and 1997.

      There were no material contractual commitments to extend credit under
commercial mortgage loan agreements at December 31, 1999.

      Mortgage loans and real estate investments comprised the following
property types and geographic regions:

December 31                                                   1999         1998
================================================================================
(In millions)

Property type:
  Office building                                          $ 301.5      $ 304.4
  Residential                                                 50.5         52.8
  Retail                                                      92.2        108.5
  Industrial / warehouse                                      83.6        110.0
  Other                                                       11.8         18.5
  Valuation allowances                                        (5.8)       (11.5)
- --------------------------------------------------------------------------------
Total                                                      $ 533.8      $ 582.7
================================================================================
Geographic region:
  South Atlantic                                           $ 132.2      $ 136.1
  Pacific                                                    133.6        155.1
  East North Central                                          62.7         80.5
  Middle Atlantic                                             50.3         61.2
  New England                                                 90.8         60.7
  West South Central                                          40.7         54.7
  Other                                                       29.3         45.9
  Valuation allowances                                        (5.8)       (11.5)
- --------------------------------------------------------------------------------
Total                                                      $ 533.8      $ 582.7
================================================================================


                                                                              41
<PAGE>

      At December 31, 1999, scheduled mortgage loan maturities were as follows:
2000 - $108.1 million; 2001 - $33.9 million; 2002 - $27.5 million; 2003 - $40.6
million; 2004 - $76.4 million and $234.7 million thereafter. Actual maturities
could differ from contractual maturities because borrowers may have the right to
prepay obligations with or without prepayment penalties and loans may be
refinanced. During 1999, the Company did not refinance any mortgage loans based
on terms which differed from those granted to new borrowers.

C. Investment Valuation Allowances

Investment valuation allowances which have been deducted in arriving at
investment carrying values as presented in the Consolidated Balance Sheets and
changes thereto are shown below.

For the Years Ended December 31
================================================================================
(In millions)

                          Balance at                                 Balance at
                           January 1     Provisions  Write-offs     December 31

1999

Mortgage loans               $  11.5       $  (2.4)     $   3.3         $   5.8
================================================================================

1998

Mortgage loans               $  20.7       $  (6.8)     $   2.4         $  11.5
================================================================================

1997

Mortgage loans               $  19.6       $   2.5      $   1.4         $  20.7
Real estate                     14.9           6.0         20.9              --
- --------------------------------------------------------------------------------
Total                        $  34.5       $   8.5      $  22.3         $  20.7
================================================================================

      Provisions on mortgages during 1999 and 1998 reflect the release of
redundant specific reserves. Write-offs of $20.9 million to the investment
valuation allowance related to real estate in 1997 primarily reflect write downs
to the estimated fair value less costs to sell pursuant to the aforementioned
1997 plan of disposal.

      The carrying value of impaired loans was $18.0 million and $22.0 million,
with related reserves of $0.8 million and $6.0 million as of December 31, 1999
and 1998, respectively. All impaired loans were reserved for as of December 31,
1999 and 1998.

      The average carrying value of impaired loans was $21.0 million, $26.1
million and $30.8 million, with related interest income while such loans were
impaired, of $2.1 million, $3.2 million and $3.2 million as of December 31,
1999, 1998 and 1997, respectively.

D. Futures Contracts

AFC purchases long futures contracts and sells short futures contracts on margin
to hedge against interest rate fluctuations associated with the sale of
Guaranteed Investment Contracts ("GICs") and other funding agreements. The
Company is exposed to interest rate risk from the time of sale of the GIC until
the receipt of the deposit and purchase of the underlying asset to back the
liability. The Company only trades futures contracts with nationally recognized
brokers, which the Company believes have adequate capital to ensure that there
is minimal danger of default. The Company does not require collateral or other
securities to support financial instruments with credit risk.

      The notional amount of futures contracts outstanding was $37.1 million and
$92.7 million, at December 31, 1999 and 1998, respectively. The notional amounts
of the contracts represent the extent of the Company's investment but not future
cash requirements, as the Company generally settles open positions prior to
maturity. The maturity of all futures contracts outstanding are less than one
year. The fair value of futures contracts outstanding was $36.8 million and
$92.5 million at December 31, 1999 and 1998, respectively.

      Gains and losses on hedge contracts related to interest rate fluctuations
are deferred and recognized in income over the period being hedged corresponding
to related guaranteed investment contracts. If instruments being hedged by
futures contracts are disposed, any unamortized gains or losses on such
contracts are included in the determination of the gain or loss from the
disposition. Deferred hedging losses were $0.9 million and $1.8 million in 1999
and 1998, respectively. Gains and losses on hedge contracts that are deemed
ineffective by the Company are realized immediately. There was $0.1 million of
gains realized on ineffective hedges in 1998. There were no gains or losses in
1999 and 1997.

      A reconciliation of the notional amount of futures contracts is as
follows:

For the Years Ended December 31                    1999        1998        1997
================================================================================
(In millions)

Contracts outstanding,
  beginning of year                            $   92.7    $     --    $  (40.0)
New contracts                                     947.0     1,117.5        (6.5)
Contracts expired                              (1,002.6)   (1,024.8)       46.5
- --------------------------------------------------------------------------------
Contracts outstanding, end of year             $   37.1    $   92.7    $     --
================================================================================

E. Foreign Currency Swap Contracts

The Company enters into foreign currency swap contracts with swap counterparties
to hedge foreign currency exposure on specific fixed income securities.
Additionally, in 1999, the Company entered into a foreign currency swap contract
to hedge foreign currency exposure on specific fixed rate trust obligations
backed by funding agreements. Interest and principal related to foreign fixed
income securities and trust obligations payable in foreign currencies, at
current exchange rates, are exchanged for the equivalent payment in U.S. dollars
translated at a specific currency exchange rate. The primary risk associated
with these transactions is the inability of the counterparty to meet its
obligation. The Company regularly assesses the financial strength of its
counterparties and generally enters into forward or swap agreements with
counterparties rated "A" or better by nationally recognized rating agencies. The


42
<PAGE>

Company's maximum exposure to counterparty credit risk is the difference between
the foreign currency exchange rate, as agreed upon in the swap contract, and the
foreign currency spot rate on the date of the exchange, as indicated by the fair
value of the contract. The fair values of the foreign currency swap contracts
outstanding were $(4.7) million and $1.2 million at December 31, 1999 and 1998,
respectively. Changes in the fair value of contracts hedging fixed income
securities are reported as an unrealized gain or loss, consistent with the
underlying hedged security. Changes in fair value of contracts hedging fixed
rate trust obligations backed by funding agreements are reported as other
operating income, consistent with the underlying hedged liability. The net
decrease in other operating income related to these contracts was $2.6 million
in 1999. The Company does not require collateral or other security to support
financial instruments with credit risk.

      The difference between amounts paid and received on foreign currency swap
contracts is reflected in the net investment income related to the underlying
assets and is not material in 1999, 1998 and 1997. Any gain or loss on the
termination of swap contracts is deferred and recognized with any gain or loss
on the hedged transaction. The Company had no deferred gain or loss on foreign
currency swap contracts in 1999 or 1998.

      A reconciliation of the notional amount of foreign currency swap contracts
is as follows:

For the Years Ended December 31                       1999       1998      1997
================================================================================
(In millions)

Contracts outstanding,
  beginning of year                                $  42.6    $  42.6   $  47.6
New contracts                                         52.9         --       5.0
Contracts expired                                    (24.0)        --     (10.0)
- --------------------------------------------------------------------------------
Contracts outstanding, end of year                 $  71.5    $  42.6   $  42.6
================================================================================

      Expected maturities of such foreign currency swap contracts outstanding at
December 31, 1999 are $8.3 million in 2000, $52.9 million in 2001, and $10.3
million thereafter. There are no expected maturities of such foreign currency
swap contracts in 2002, 2003 and 2004.

F. Interest Rate Swap Contracts

      The Company enters into interest rate swap contracts to hedge exposure to
interest rate fluctuations. Specifically, for floating rate funding agreement
liabilities that are matched with fixed rate securities, the Company manages the
interest rate risk by hedging with interest rate swap contracts. Under these
swap contracts, the Company agrees to exchange, at specified intervals, the
difference between fixed and floating interest amounts calculated on an
agreed-upon notional principal amount. As with foreign currency swap contracts,
the primary risk associated with these transactions is the inability of the
counterparty to meet its obligation. The Company regularly assesses the
financial strength of its counterparties and generally enters into forward or
swap agreements with counterparties rated "A" or better by nationally recognized
rating agencies. Because the underlying principal of swap contracts is not
exchanged, the Company's maximum exposure to counterparty credit risk is the
difference in payments exchanged, which at December 31, 1999 and 1998 were net
payables of $4.2 million, and $3.9 million, respectively. The Company does not
require collateral or other security to support financial instruments with
credit risk.

      The net amount receivable or payable is recognized over the life of the
swap contract as an adjustment to net investment income. The decrease in net
investment income related to interest rate swap contracts was $7.2 million, $2.8
million and $0.4 million for the years ended December 31, 1999, 1998 and 1997,
respectively. The fair value of interest rate swap contracts outstanding was
$33.2 million and $(28.3) million at December 31, 1999 and 1998, respectively.
Changes in the fair value of contracts are reported as an unrealized gain or
loss, consistent with the underlying hedged security. Any gain or loss on the
termination of interest rate swap contracts accounted for as hedges are deferred
and recognized with any gain or loss on the hedged transaction. The Company had
no deferred gain or loss on interest rate swap contracts in 1999 or 1998.

      A reconciliation of the notional amount of interest rate swap contracts is
as follows:

For the Years Ended December 31                    1999        1998        1997
================================================================================
(In millions)

Contracts outstanding,
  beginning of year                            $1,112.6    $  244.1    $    5.0
New contracts                                     905.4       873.5       244.7
Contracts terminated                             (888.5)         --          --
Contracts expired                                 (80.0)       (5.0)       (5.6)
- --------------------------------------------------------------------------------
Contracts outstanding, end of year             $1,049.5    $1,112.6    $  244.1
================================================================================

      Expected maturities of such interest rate swap contracts outstanding at
December 31, 1999 are $44.0 million in 2000, $43.1 million in 2001, $83.5
million in 2002, $536.0 million in 2003, $319.3 million in 2004 and $23.6
million thereafter.

G. Other Swap Contracts

The Company enters into insurance portfolio-linked and credit default swap
contracts for investment purposes. Under the insurance portfolio-linked swap
contracts, the Company agrees to exchange cash flows according to the
performance of a specified underwriter's portfolio of insurance business. As
with interest rate swap contracts, the primary risk associated with insurance
portfolio-linked swap contracts is the inability of the counterparty to meet its
obligation. Under the terms of the credit default swap contracts, the Company
assumes the default risk of a specific high credit quality issuer in exchange
for a


                                                                              43
<PAGE>

stated annual premium. In the case of default, the Company will pay the
counterparty par value for a pre-determined security of the issuer. The primary
risk associated with these transactions is the default risk of the underlying
companies. The Company regularly assesses the financial strength of its
counterparties and the underlying companies in default swap contracts, and
generally enters into forward or swap agreements with companies rated "A" or
better by nationally recognized rating agencies. Because the underlying
principal of swap contracts is not exchanged, the Company's maximum exposure to
counterparty credit risk is the difference in payments exchanged, which at
December 31, 1999, was not material to the Company. The Company does not require
collateral or other security to support financial instruments with credit risk.

      The swap contracts are marked to market with any gain or loss recognized
currently. The fair values of swap contracts outstanding were $(0.3) million and
$(0.1) million at December 31, 1999 and 1998, respectively. The net amount
receivable or payable under insurance portfolio-linked swap contracts is
recognized when the contracts are marked to market. The net (decrease) increase
in realized investment gains related to these contracts was $(0.2) million, $1.0
million, and $(1.4) million for the years ended December 31, 1999, 1998 and
1997, respectively.

      The stated annual premium under credit default swap contracts is
recognized currently in net investment income. The net increase to investment
income related to credit default swap contracts was $0.4 million and $0.2
million for the years ended December 31, 1999 and 1998, respectively. There was
no net investment income recognized in 1997.

      A reconciliation of the notional amount of other swap contracts is as
follows:

For the Years Ended December 31                      1999       1998       1997
================================================================================
(In millions)

Contracts outstanding,
  beginning of year                               $ 255.0    $  15.0    $  58.6
New contracts                                        50.0      266.3      192.1
Contracts expired                                  (115.0)     (26.3)    (211.6)
Contracts terminated                                   --         --      (24.1)
- --------------------------------------------------------------------------------
Contracts outstanding, end of year                $ 190.0    $ 255.0    $  15.0
================================================================================

      Expected maturities of such other swap contracts outstanding at December
31, 1999 are as follows: $140.0 million in 2000 and $50.0 million in 2001. There
are no expected maturities of other swap contracts in 2002, 2003, 2004 and
thereafter.

H. Other

      At December 31, 1999 and 1998, AFC had no concentration of investments in
a single investee exceeding 10% of shareholders' equity.


6.
================================================================================
Investment Income and Gains and Losses

A. Net Investment Income

The components of net investment income were as follows:

For the Years Ended December 31                      1999       1998       1997
================================================================================
(In millions)

Fixed maturities                                  $ 524.8    $ 517.9    $ 525.8
Mortgage loans                                       45.5       57.6       57.1
Equity securities                                     2.4        7.2       10.5
Policy loans                                         12.7       11.9       10.9
Real estate and other long-term investments          12.9        7.1       31.5
Short-term investments                               33.1       17.7       19.0
- --------------------------------------------------------------------------------
  Gross investment income                           631.4      619.4      654.8
Less investment expenses                            (15.7)     (15.0)     (23.7)
- --------------------------------------------------------------------------------
  Net investment income                           $ 615.7    $ 604.4    $ 631.1
================================================================================

      At December 31, 1999, the Company had fixed maturities with a carrying
value of $1.4 million on non-accrual status. There were no mortgage loans on
non-accrual status at December 31, 1999. At December 31, 1998, there was one
mortgage loan on non-accrual status which had an outstanding principal balance
of $4.3 million. This loan was restructured and fully impaired. There were no
fixed maturities on non-accrual status at December 31, 1998. The effect of
non-accruals, compared with amounts that would have been recognized in
accordance with the original terms of the investments, was a reduction in net
income of $2.0 million in 1999, and had no impact in 1998 and 1997.

      The payment terms of mortgage loans may from time to time be restructured
or modified. The investment in restructured mortgage loans, based on amortized
cost, amounted to $18.8 million, $28.7 million and $40.3 million at December 31,
1999, 1998 and 1997, respectively. Interest income on restructured mortgage
loans that would have been recorded in accordance with the original terms of
such loans amounted to $2.5 million, $3.3 million and $3.9 million and in 1999,
1998 and 1997, respectively. Actual interest income on these loans included in
net investment income aggregated $1.8 million, $3.3 million and $4.2 million in
1999, 1998 and 1997, respectively.

      There were no mortgage loans which were non-income producing for the year
ended December 31, 1999. There were, however, fixed maturities with a carrying
value of $2.0 million which were non-income producing for the year ended
December 31, 1999.

      Included in other long-term investments is income from limited
partnerships of $7.2 million in 1999, losses of $6.3 million in 1998, and income
of $7.6 million in 1997.


44
<PAGE>

B. Net Realized Investment Gains and Losses

Realized gains (losses) on investments were as follows:

For the Years Ended December 31                    1999        1998        1997
================================================================================
(In millions)

Fixed maturities                                $ (62.6)    $ (13.3)    $  13.5
Mortgage loans                                      2.5         8.8        (1.2)
Equity securities                                 141.8        63.7        53.1
Real estate                                         2.3        13.9        13.0
Other                                               7.0       (13.9)       (2.4)
- --------------------------------------------------------------------------------
Net realized investment gains                   $  91.0     $  59.2     $  76.0
================================================================================

The proceeds from voluntary sales of available-for-sale securities and the gross
realized gains and gross realized losses on those sales were as follows:

For the Years Ended December 31
================================================================================
(In millions)

                                               Proceeds from     Gross    Gross
1999                                          Voluntary Sales    Gains    Losses

Fixed maturities                                  $1,884.3       $ 20.4    $37.5
Equity securities                                 $  420.1       $149.4    $ 7.6
================================================================================

1998

Fixed maturities                                  $  899.5       $ 13.5    $11.1
Equity securities                                 $  258.7       $ 72.8    $ 9.0
================================================================================

1997

Fixed maturities                                  $1,948.3       $ 27.3    $15.9
Equity securities                                 $  144.9       $ 55.5    $ 1.2
================================================================================

C. Other Comprehensive Income Reconciliation

The following table provides a reconciliation of gross unrealized gains to the
net balance shown in the Consolidated Statements of Comprehensive Income:

For the Years Ended December 31                          1999      1998    1997
================================================================================
(In millions)

Unrealized gains (losses) on securities:

  Unrealized holding (losses) gains arising
    during period, (net of taxes (benefit) and
    minority interest of $(108.0) million,
    $(20.7) million and $122.0 million in
    1999, 1998 and 1997, respectively)                 $(200.0)  $ (1.1)  $125.5

  Less: reclassification adjustment for gains
   included in net income (net of taxes and
   minority interest of $30.0 million,
   $24.6 million and $37.0 million in 1999,
   1998 and 1997, respectively)                          55.8      36.3     39.2
- --------------------------------------------------------------------------------
Other comprehensive (loss) income                      $(255.8)  $(37.4)  $ 86.3
================================================================================

7.
================================================================================
Fair Value Disclosures of Financial Instruments

Statement No. 107, "Disclosures about Fair Value of Financial Instruments",
requires disclosure of fair value information about certain financial
instruments (insurance contracts, real estate, goodwill and taxes are excluded)
for which it is practicable to estimate such values, whether or not these
instruments are included in the balance sheet. The fair values presented for
certain financial instruments are estimates which, in many cases, may differ
significantly from the amounts which could be realized upon immediate
liquidation. In cases where market prices are not available, estimates of fair
value are based on discounted cash flow analyses which utilize current interest
rates for similar financial instruments which have comparable terms and credit
quality. Included in the fair value of fixed maturities are swap contracts used
to hedge fixed maturities with a fair value of $31.1 million and $(27.1) million
at December 31, 1999 and 1998, respectively. In addition, the Company held
futures contracts with a carrying value of $(0.9) million and $(1.8) million at
December 31, 1999 and 1998, respectively. The fair value of these contracts was
$36.8 million and $92.5 million at December 31, 1999 and 1998, respectively.

      The following methods and assumptions were used to estimate the fair value
of each class of financial instruments:

Cash and Cash Equivalents

For these short-term investments, the carrying amount approximates fair value.

Fixed Maturities

Fair values are based on quoted market prices, if available. If a quoted market
price is not available, fair values are estimated using independent pricing
sources or internally developed pricing models using discounted cash flow
analyses.

Equity Securities

Fair values are based on quoted market prices, if available. If a quoted market
price is not available, fair values are estimated using independent pricing
sources or internally developed pricing models.

Mortgage Loans

Fair values are estimated by discounting the future contractual cash flows using
the current rates at which similar loans would be made to borrowers with similar
credit ratings. The fair value of below investment grade mortgage loans are
limited to the lesser of the present value of the cash flows or book value.

Policy Loans

The carrying amount reported in the consolidated balance sheets approximates
fair value since policy loans have no defined maturity dates and are inseparable
from the insurance contracts.


                                                                              45
<PAGE>

Investment Contracts (Without Mortality Features)

Fair values for the Company's liabilities under guaranteed investment type
contracts are estimated using discounted cash flow calculations using current
interest rates for similar contracts with maturities consistent with those
remaining for the contracts being valued. Other liabilities are based on
surrender values.

Trust Instruments Supported by Funding Obligations

Fair values are estimated using discounted cash flow calculations using current
interest rates for similar contracts with maturities consistent with those
remaining for the contracts being valued.

Debt

The carrying value of short-term debt reported in the balance sheet approximates
fair value. The fair value of long-term debt was estimated using market quotes,
when available, and when not available, discounted cash flow analyses.

Mandatorily Redeemable Preferred Securities of a Subsidiary Trust Holding Solely
Junior Subordinated Debentures of the Company

Fair values are based on quoted market prices, if available. If a quoted market
price is not available, fair values are estimated using independent pricing
sources.

      The estimated fair values of the financial instruments were as follows:

<TABLE>
<CAPTION>
December 31                                                                          1999                  1998
=======================================================================================================================
(In millions)

                                                                              Carrying       Fair   Carrying       Fair
                                                                                 Value      Value      Value      Value

<S>                                                                           <C>        <C>        <C>        <C>
Financial Assets
  Cash and cash equivalents                                                   $  442.2   $  442.2   $  550.3   $  550.3
  Fixed maturities                                                             6,933.8    6,933.8    7,780.8    7,780.8
  Equity securities                                                               83.2       83.2      397.1      397.1
  Mortgage loans                                                                 521.2      521.9      562.3      587.1
  Policy loans                                                                   170.5      170.5      154.3      154.3
- -----------------------------------------------------------------------------------------------------------------------
                                                                              $8,150.9   $8,151.6   $9,444.8   $9,469.6
=======================================================================================================================

Financial Liabilities
  Guaranteed investment contracts                                             $1,316.0   $1,341.4   $1,791.8   $1,830.8
  Supplemental contracts without life contingencies                               48.8       48.8       37.3       37.3
  Dividend accumulations                                                          88.1       88.1       88.4       88.4
  Other individual contract deposit funds                                         48.4       48.2       61.6       61.1
  Other group contract deposit funds                                             602.9      583.5      700.4      704.0
  Individual fixed annuity contracts                                           1,092.5    1,057.1    1,110.6    1,073.6
  Trust instruments supported by funding obligations                              50.6       49.6         --         --
  Short-term debt                                                                 45.0       45.0      221.3      221.3
  Long-term debt                                                                 199.5      187.4      199.5      213.4
  Mandatorily redeemable preferred securities of a subsidiary trust holding
   soley junior subordinated debentures of the Company                           300.0      292.5      300.0      334.7
- -----------------------------------------------------------------------------------------------------------------------
                                                                              $3,791.8   $3,741.6   $4,510.9   $4,564.6
=======================================================================================================================
</TABLE>


46
<PAGE>

8.
================================================================================

Closed Block

Included in other income in the Consolidated Statements of Income in 1999, 1998
and 1997 is a net pre-tax contribution from the Closed Block of $13.8 million,
$10.4 million and $9.1 million, respectively. Summarized financial information
of the Closed Block as of December 31, 1999 and 1998 and for the periods ended
December 31, 1999, 1998 and 1997 is as follows:

December 31                                                    1999         1998
================================================================================
(In millions)

Assets
  Fixed maturities, at fair value (amortized
   cost of $387.4 and $399.1, respectively)                 $ 372.9      $ 414.2
  Mortgage loans                                              136.3        136.0
  Policy loans                                                201.1        210.9
  Cash and cash equivalents                                    22.6          9.4
  Accrued investment income                                    14.0         14.1
  Deferred policy acquisition costs                            13.1         15.6
  Other assets                                                 12.3          2.9
- --------------------------------------------------------------------------------
Total assets                                                $ 772.3      $ 803.1
================================================================================

Liabilities
  Policy liabilities and accruals                           $ 835.2      $ 862.9
  Other liabilities                                             6.9          9.1
- --------------------------------------------------------------------------------
Total liabilities                                           $ 842.1      $ 872.0
================================================================================

For the Years Ended December 31                      1999       1998       1997
===============================================================================
(In millions)

Revenues
  Premiums and other income                       $  52.1    $  55.4    $  58.3
  Net investment income                              53.8       53.3       53.4
  Realized investment (loss) gain                    (0.6)       0.1        1.3
- -------------------------------------------------------------------------------
Total revenues                                      105.3      108.8      113.0
===============================================================================

Benefits and expenses
  Policy benefits                                    88.9       95.0      100.5
  Policy acquisition expenses                         2.5        2.7        3.0
  Other operating expenses                            0.1        0.7        0.4
- -------------------------------------------------------------------------------
Total benefits and expenses                          91.5       98.4      103.9
- -------------------------------------------------------------------------------
Contribution from the Closed Block                $  13.8    $  10.4    $   9.1
===============================================================================

Cash flows
  Cash flows from operating activities:
   Contribution from the Closed Block             $  13.8    $  10.4    $   9.1
  Change in:
   Deferred policy acquisition costs, net             2.5        2.6        2.9
   Premiums and other receivables                      --        0.3         --
   Policy liabilities and accruals                  (13.1)     (13.5)     (11.6)
   Accrued investment income                          0.1         --        0.2
   Deferred taxes                                      --        0.1       (5.1)
   Other assets                                      (8.3)       2.4       (2.9)
   Expenses and taxes payable                        (2.9)      (2.9)      (2.0)
   Other, net                                         0.8       (0.1)      (1.2)
- -------------------------------------------------------------------------------
Net cash used in operating activities                (7.1)      (0.7)     (10.6)
- -------------------------------------------------------------------------------
Cash flows from investing activities:
  Sales, maturities and
   repayments of investments                        139.0       83.6      161.6
  Purchases of investments                         (128.5)    (106.5)    (161.4)
  Other, net                                          9.8        7.9       11.4
- -------------------------------------------------------------------------------
  Net cash provided by (used in)
   investing activities                              20.3      (15.0)      11.6
- -------------------------------------------------------------------------------
Net increase (decrease) in cash and
   cash equivalents                                  13.2      (15.7)       1.0
Cash and cash equivalents,
  beginning of year                                   9.4       25.1       24.1
- -------------------------------------------------------------------------------
Cash and cash equivalents,
  end of year                                     $  22.6    $   9.4    $  25.1
===============================================================================

      There were no valuation allowances on mortgage loans at December 31, 1999,
1998 and 1997, respectively.

      Many expenses related to Closed Block operations are charged to operations
outside the Closed Block; accordingly, the contribution from the Closed Block
does not represent the actual profitability of the Closed Block operations.
Operating costs and expenses outside of the Closed Block are, therefore,
disproportionate to the business outside the Closed Block.


                                                                              47
<PAGE>

9.
================================================================================
Debt

Short and long-term debt consisted of the following:

December 31                                                      1999       1998
================================================================================
(In millions)

Short-term
  Commercial paper                                            $  45.0    $  41.3
  Borrowings under bank credit facility                            --      150.0
  Repurchase agreements                                            --       30.0
- --------------------------------------------------------------------------------
Total short-term debt                                         $  45.0    $ 221.3
================================================================================

Long-term
  Senior Debentures (unsecured)                               $ 199.5    $ 199.5
================================================================================

      AFC issues commercial paper primarily to manage imbalances between
operating cash flows and existing commitments. Commercial paper borrowing
arrangements are supported by a credit agreement. At December 31, 1999, the
weighted average interest rate for outstanding commercial paper was
approximately 5.27%.

      Effective May 28, 1999, the Company renewed a credit agreement entered
into on May 28, 1998, which replaces lines of credit previously held by FAFLIC
and Allmerica P&C, and provides for a $150.0 million credit facility, which
expires on May 28, 2000. Borrowings under this agreement are unsecured and incur
interest at a rate per annum equal to, at the Company's option, a designated
base rate or the eurodollar rate plus applicable margin. At December 31, 1999,
the Company had approximately $150.0 million in committed lines of credit, all
of which was available for borrowing. These lines of credit generally have terms
of less than one year, and require the Company to pay annual commitment fees
limited to 0.08% of the available credit.

      Effective December 4, 1998, AFC entered into a credit agreement that
expired on February 5, 1999. Borrowings under this agreement were unsecured and
incurred interest at a rate per annum equal to the eurodollar rate plus
applicable margin. Borrowings outstanding under this credit facility at December
31, 1998 were $150.0 million. These borrowings were repaid in February 1999.

      The Company utilizes repurchase agreements to finance certain transactions
and had approximately $30.0 million in such agreements outstanding at December
31, 1998. There were no repurchase agreements outstanding at December 31, 1999.

      Senior Debentures of the Company have a $200.0 million face value, pay
interest semiannually at a rate of 7 5/8%, and mature on October 16, 2025. The
Senior Debentures are subject to certain restrictive covenants, including
limitations on issuance of or disposition of stock of restricted subsidiaries
and limitations on liens. The Company is in compliance with all covenants.

      Interest expense was $22.0 million, $23.4 million and $21.7 million in
1999, 1998 and 1997, respectively. Interest expense included $15.3 million
related to the Company's Senior Debentures for each year. Interest expense
related to borrowings under the credit agreements were approximately $1.0
million, $0.7 million and $2.8 million in 1999, 1998, and 1997, respectively.
All interest expense is recorded in other operating expenses.

10.
================================================================================
Federal Income Taxes

Provisions for federal income taxes have been calculated in accordance with the
provisions of Statement No. 109. A summary of the federal income tax expense
(benefit) in the Consolidated Statements of Income is shown below:

For the Years Ended December 31                        1999      1998       1997
================================================================================
(In millions)

Federal income tax expense (benefit)
  Current                                           $  88.1   $  72.5    $  70.8
  Deferred                                             18.8     (16.4)      13.9
- --------------------------------------------------------------------------------
Total                                               $ 106.9   $  56.1    $  84.7
================================================================================

      The federal income taxes attributable to the consolidated results of
operations are different from the amounts determined by multiplying income
before federal income taxes by the statutory federal income tax rate. The
sources of the difference and the tax effects of each were as follows:

For the Years Ended December 31                      1999       1998       1997
===============================================================================
(In millions)

Expected federal income tax
  expense                                         $ 163.8    $ 104.9    $ 119.0
   Tax-exempt interest                              (37.4)     (38.9)     (37.9)
   Dividend received deduction                       (3.8)      (5.1)      (3.2)
   Changes in tax reserve estimates                  (8.7)       2.3        7.8
   Tax credits                                       (8.5)      (8.5)      (2.7)
   Other, net                                         1.5        1.4        1.7
- -------------------------------------------------------------------------------
Federal income tax expense                        $ 106.9    $  56.1    $  84.7
===============================================================================


48
<PAGE>

      The deferred income tax (asset) liability represents the tax effects of
temporary differences attributable to the Company's consolidated federal tax
return group. Its components were as follows:

December 31                                                   1999         1998
===============================================================================
(In millions)

Deferred tax (assets) liabilities
  AMT carryforwards                                        $ (17.1)     $ (16.8)
  Loss reserve discounting                                  (439.9)      (406.6)
  Deferred acquisition costs                                 414.2        345.8
  Employee benefit plans                                     (47.4)       (45.3)
  Investments, net                                           (30.1)       121.6
  Discontinued operations                                    (11.7)          --
  Bad debt reserve                                            (2.1)        (1.8)
  Litigation reserves                                         (6.0)       (10.9)
  Other, net                                                  (1.6)        (5.8)
- -------------------------------------------------------------------------------
Deferred tax asset, net                                    $(141.7)     $ (19.8)
===============================================================================

      Gross deferred income tax assets totaled $716.6 million and $538.2 million
at December 31, 1999 and 1998, respectively. Gross deferred income tax
liabilities totaled $574.9 million and $518.4 million at December 31, 1999 and
1998, respectively.

      The Company believes, based on its recent earnings history and its future
expectations, that the Company's taxable income in future years will be
sufficient to realize all deferred tax assets. In determining the adequacy of
future income, the Company considered the future reversal of its existing
temporary differences and available tax planning strategies that could be
implemented, if necessary. At December 31, 1999, there are available alternative
minimum tax credit carryforwards of $17.1 million.

      The Company's federal income tax returns are routinely audited by the IRS,
and provisions are routinely made in the financial statements in anticipation of
the results of these audits. The IRS has examined the FAFLIC/AFLIAC consolidated
group's federal income tax returns through 1994. The IRS has also examined the
former Allmerica P&C consolidated group's federal income tax returns through
1994. The Company has appealed certain adjustments proposed by the IRS with
respect to the federal income tax returns for 1992, 1993 and 1994 for the
FAFLIC/AFLIAC consolidated group. Also, certain adjustments proposed by the IRS
with respect to FAFLIC/AFLIAC's federal income tax returns for 1982 and 1983
remain unresolved. If upheld, these adjustments would result in additional
payments; however, the Company will vigorously defend its position with respect
to these adjustments. In the Company's opinion, adequate tax liabilities have
been established for all years. However, the amount of these tax liabilities
could be revised in the near term if estimates of the Company's ultimate
liability are revised.

11.
================================================================================
Pension Plans

AFC provides retirement benefits to substantially all of its employees under a
defined benefit pension plan. This plan is based on a defined benefit cash
balance formula, whereby the Company annually provides an allocation to each
eligible employee based on a percentage of that employee's salary, similar to a
defined contribution plan arrangement. The 1999, 1998 and 1997 allocations were
based on 7.0% of each eligible employee's salary. In addition to the cash
balance allocation, certain transition group employees, who have met specified
age and service requirements as of December 31, 1994, are eligible for a
grandfathered benefit based primarily on the employees' years of service and
compensation during their highest five consecutive plan years of employment. The
Company's policy for the plans is to fund at least the minimum amount required
by the Employee Retirement Income Security Act of 1974.

      Components of net periodic pension cost were as follows:

For the Years Ended December 31                      1999       1998       1997
===============================================================================
(In millions)

Service cost - benefits earned during the year    $  19.3    $  19.0    $  19.9
Interest cost                                        26.5       25.5       23.5
Expected return on plan assets                      (38.9)     (34.9)     (31.2)
Recognized net actuarial loss                         0.4        0.4        0.1
Amortization of transition asset                     (1.4)      (1.8)      (1.9)
Amortization of prior service cost                   (2.2)      (1.7)      (2.0)
- -------------------------------------------------------------------------------
Net periodic pension cost                         $   3.7    $   6.5    $   8.4
===============================================================================

      The following table summarizes the status of the plan. At December 31,
1999 and 1998, the plans' assets exceeded their projected benefit obligations.

December 31                                                     1999       1998
===============================================================================
(In millions)

Change in benefit obligations:
Projected benefit obligation at beginning of year            $ 414.2    $ 370.4
Service cost - benefits earned during the year                  19.3       19.0
Interest cost                                                   26.5       25.5
Actuarial (gains) losses                                       (44.4)      20.4
Benefits paid                                                  (22.9)     (21.1)
- -------------------------------------------------------------------------------
Projected benefit obligation at end of year                    392.7      414.2
- -------------------------------------------------------------------------------
Change in plan assets:
Fair value of plan assets at beginning of year                 441.6      395.5
Actual return on plan assets                                    51.9       67.2
Benefits paid                                                  (22.9)     (21.1)
- -------------------------------------------------------------------------------
Fair value of plan assets at end of year                       470.6      441.6
- -------------------------------------------------------------------------------
Funded status of the plan                                       77.9       27.4
Unrecognized transition obligation                             (21.6)     (23.9)
Unamortized prior service cost                                 (12.0)     (11.0)
Unrecognized net actuarial gains                              (101.6)     (54.9)
- -------------------------------------------------------------------------------
Net pension liability                                        $ (57.3)   $ (62.4)
===============================================================================


                                                                              49
<PAGE>

      As a result of the Company's merger with Allmerica P&C, certain pension
liabilities were reduced to reflect their fair value as of the merger date.
These pension liabilities were reduced by $8.9 million and $10.3 million in 1999
and 1998, respectively, which reflects fair value, net of applicable
amortization.

      Determination of the projected benefit obligations was based on a weighted
average discount rate of 7.75% and 6.5% in 1999 and 1998, respectively, and the
assumed long-term rate of return on plan assets was 9.0% in both 1999 and 1998.
The actuarial present value of the projected benefit obligations was determined
using assumed rates of increase in future compensation levels ranging from 5.0%
to 5.5%. Plan assets are invested primarily in various separate accounts and the
general account of FAFLIC. Plan assets also include 796,462 shares and 973,262
shares of AFC Common Stock at December 31, 1999 and 1998, respectively, with a
market value of $44.3 million and $56.3 million at December 31, 1999 and 1998,
respectively.

      The Company has a defined contribution 401(k) plan for its employees,
whereby the Company matches employee elective 401(k) contributions, up to a
maximum percentage determined annually by the Board of Directors. During 1999,
1998 and 1997, the Company matched 50% of employees' contributions up to 6.0% of
eligible compensation. The total expense related to this plan was $5.9 million,
$5.6 million and $3.3 million in 1999, 1998 and 1997, respectively. In addition
to this plan, the Company has a defined contribution plan for substantially all
of its agents. The Plan expense in 1999, 1998 and 1997 was $3.1 million, $3.0
million and $2.8 million, respectively.

12.
================================================================================
Other Postretirement Benefit Plans

In addition to the Company's pension plans, the Company currently provides
postretirement medical and death benefits to certain full-time employees and
dependents, under a plan sponsored by FAFLIC. Generally, employees become
eligible at age 55 with at least 15 years of service. Spousal coverage is
generally provided for up to two years after death of the retiree. Benefits
include hospital, major medical and a payment at death equal to retirees' final
compensation up to certain limits. Effective January 1, 1996, the Company
revised these benefits so as to establish limits on future benefit payments and
to restrict eligibility to current employees. The medical plans have varying
copayments and deductibles, depending on the plan. These plans are unfunded.

      The plans' funded status reconciled with amounts recognized in the
Company's Consolidated Balance Sheets were as follows:

December 31                                                     1999       1998
===============================================================================
(In millions)

Change in benefit obligations:
Accumulated postretirement benefit obligation
  at beginning of year                                       $  84.0    $  71.8
Service cost                                                     2.9        3.1
Interest cost                                                    4.6        5.1
Actuarial (gains) losses                                       (21.2)       7.6
Benefits paid                                                   (3.5)      (3.6)
- -------------------------------------------------------------------------------
Accumulated postretirement benefit obligation
  at end of year                                                66.8       84.0
- -------------------------------------------------------------------------------
Fair value of plan assets at end of year                          --         --
===============================================================================

Funded status of the plan                                      (66.8)     (84.0)
Unamortized prior service cost                                  (9.8)     (12.9)
Unrecognized net actuarial (gains) losses                      (13.8)       7.5
- -------------------------------------------------------------------------------
Accumulated postretirement benefit costs                     $ (90.4)   $ (89.4)
===============================================================================

      The components of net periodic postretirement benefit cost were as
follows:

For the Years Ended December 31                          1999     1998     1997
===============================================================================
(In millions)

Service cost                                            $ 2.9    $ 3.1    $ 3.0
Interest cost                                             4.6      5.1      4.6
Recognized net actuarial loss (gain)                      0.1      0.1     (0.1)
Amortization of prior service cost                       (2.3)    (2.4)    (2.7)
- -------------------------------------------------------------------------------
Net periodic postretirement benefit cost                $ 5.3    $ 5.9    $ 4.8
===============================================================================

      As a result of the Company's merger with Allmerica P&C, certain
postretirement liabilities were reduced to reflect their fair value as of the
merger date. These postretirement liabilities were reduced by $4.6 million and
$5.4 million in 1999 and 1998, respectively, which reflects fair value, net of
applicable amortization.

      For purposes of measuring the accumulated postretirement benefit
obligation at December 31, 1999, health care costs were assumed to increase 6.0%
in 2000, declining thereafter until the ultimate rate of 5.5% is reached in 2001
and remains at that level thereafter. The health care cost trend rate assumption
has a significant effect on the amounts reported. For example, increasing the
assumed health care cost trend rates by one percentage point in each year would
increase the accumulated postretirement benefit obligation at December 31, 1999
by $4.1 million, and the aggregate of the service and interest cost com-


50
<PAGE>

ponents of net periodic postretirement benefit expense for 1999 by $0.6 million.
Conversely, decreasing the assumed health care cost trend rates by one
percentage point in each year would decrease the accumulated postretirement
benefit obligation at December 31, 1999 by $3.6 million, and the aggregate of
the service and interest cost components of net periodic postretirement benefit
expense for 1999 by $0.5 million.

      The weighted-average discount rate used in determining the accumulated
postretirement benefit obligation was 7.75% and 6.5% at December 31, 1999 and
1998, respectively. In addition, the actuarial present value of the accumulated
postretirement benefit obligation was determined using an assumed rate of
increase in future compensation levels of 5.5% for FAFLIC agents.

13.
================================================================================
Stock-Based Compensation Plans

The Company has elected to apply the provisions of APB No. 25 (Accounting
Principles Board Opinion No. 25) in accounting for its stock-based compensation
plans, and thus no compensation cost has been recognized for stock options in
the financial statements. The pro forma effect of recognizing compensation cost
based on an instrument's fair value at the date of grant, consistent with
Statement No. 123, "Accounting for Stock-Based Compensation", results in net
income and earnings per share of $286.5 million and $5.17 per share-diluted
($5.21 per share-basic) in 1999, $194.4 million and $3.23 per share-diluted
($3.25 per share-basic) in 1998, and $206.0 million and $3.76 per share ($3.77
per share-basic) in 1997. Since options vest over several years and additional
awards generally are made each year, the aforementioned pro forma effects are
not likely to be representative of the effects on reported net income for future
years.

      Effective June 17, 1996, the Company adopted a Long Term Stock Incentive
Plan for employees of the Company (the "Employees' Plan"). Key employees of the
Company and its subsidiaries are eligible for awards pursuant to the Plan
administered by the Compensation Committee of the Board of Directors (the
"Committee") of the Company. Under the terms of the Employees' Plan, the maximum
number of shares available for award in any given year is equal to 2.25% of the
outstanding common stock of the Company at the beginning of the year, plus any
awards authorized but unused from prior years. In addition, the maximum number
of shares authorized for grants over the life of the plan is equal to 5,166,597
shares as of December 31, 1999, increasing annually by 1.25% of the Company's
outstanding stock.

      Options may be granted to eligible employees at a price not less than the
market price of the Company's common stock on the date of grant. Option shares
may be exercised subject to the terms prescribed by the Committee at the time of
grant, otherwise options vest at the rate of 20% annually for five consecutive
years and must be exercised not later than ten years from the date of grant.

      Stock grants may be awarded to eligible employees at a price established
by the Committee (which may be zero). Under the Employees' Plan, stock grants
may vest based upon performance criteria or continued employment. Stock grants
which vest based on performance vest over a minimum one year period. Stock
grants which vest based on continued employment vest at the end of a minimum of
three consecutive years.

      Information on the Company's stock option plan is summarized below:

<TABLE>
<CAPTION>
                                               1999                         1998                         1997
==========================================================================================================================
(In whole shares and dollars)
                                                        Weighted                     Weighted                     Weighted
                                                         Average                      Average                      Average
                                        Options   Exercise Price     Options   Exercise Price     Options   Exercise Price
<S>                                   <C>                 <C>      <C>                 <C>        <C>               <C>
Outstanding at beginning of year      1,746,239           $42.39   1,075,044           $33.45     209,500           $27.50
Granted                               1,286,917            52.39     807,511            54.06     849,500            35.64
Converted from Allmerica P&C merger          --               --          --               --     114,509            27.40
Converted from Citizens acquisition          --               --      38,976            28.27          --               --
Exercised                                63,150            37.09      61,693            31.34      16,021            27.23
Forfeited                               176,227            29.03     113,599            41.85      82,444            33.74
- --------------------------------------------------------------------------------------------------------------------------
Outstanding at end of year            2,793,779           $46.76   1,746,239           $42.39   1,075,044           $33.45
==========================================================================================================================
Options exercisable at end of year      546,521           $38.41     240,384           $32.61      57,116           $27.38
==========================================================================================================================
</TABLE>


                                                                              51
<PAGE>

      No options expired during 1999, 1998, or 1997. The fair value of each
option is estimated on the date of grant or date of conversion using the
Black-Scholes option-pricing model. For options granted through 1999, the
exercise price equaled the market price of the stock on the grant date. The
weighted average fair value of options granted in 1999, 1998 and 1997 was $20.97
per share, $23.68 per share, and $15.02 per share, respectively. For options
converted pursuant to the acquisition of the minority interest in Citizens
Corporation and Allmerica P&C, the exercise price was less than the fair value
of the stock on the conversion date. The weighted average fair values of these
options were $27.87 and $28.24 per share, respectively.

      The following significant assumptions were used to determine fair value
for 1999 options granted and converted:

Weighted Average Assumptions for
Options Awarded during                         1999        1998             1997
================================================================================

Dividend yield                                 0.6%        0.4%             0.5%
Expected volatility                          40.69%      47.49%           31.52%
Risk-free interest rate                       5.70%       4.84%   5.66% to 6.19%
Expected lives range (in years)            2.5 to 7    2.5 to 7         2.5 to 7

      The following table summarizes information about employee options
outstanding and exercisable at December 31, 1999.

<TABLE>
<CAPTION>
                                                Options Outstanding             Options Currently Exercisable
                                                       Weighted
                                                        Average        Weighted                      Weighted
                                                      Remaining         Average                       Average
                                      Number  Contractual Lives  Exercise Price       Number   Exercise Price
=============================================================================================================

<S>                                <C>                     <C>           <C>          <C>              <C>
Range of Exercise Prices
$24.50 to $30.66                     252,929               6.23          $27.56       152,127          $27.39
$35.375 to $50.00                    656,786               7.43          $35.98       245,806          $35.74
$51.00 to $52.50                   1,157,585               9.09          $52.07           250          $52.06
$52.625 to $68.25                    726,479               8.28          $54.73       148,338          $54.12
</TABLE>

      During 1999, 1998 and 1997 the Company granted shares of nonvested stock
to eligible employees, which vest after three years of continuous employment.
During 1999, the Company also granted shares of nonvested stock to certain
agents, which vest 60% after three years, and 20% per year thereafter. The
following table summarizes information about employee and agent nonvested stock.

Stock Awards                                        1999        1998        1997
================================================================================

Common stock granted                              66,710     237,394      68,127
Weighted average fair value per share
  at the date of grant                           $ 52.06    $  37.21     $ 34.13

      The Company recognizes compensation expense related to nonvested shares
over the vesting period on a pro rata basis. As a result, the Company recognized
$4.3 million, $3.3 million and $0.7 million of compensation cost in 1999, 1998
and 1997 respectively.

14.
================================================================================
Earnings Per Share

      The following table provides share information used in the calculation of
the Company's basic and diluted earnings per share:

December 31                                             1999      1998      1997
================================================================================
(In millions, except per share data)

Basic shares used in the
  calculation of earnings per share                     55.0      59.9      54.7
Dilutive effect of securities:
   Employee stock options                                0.3       0.3       0.1
   Non-vested stock grants                               0.2       0.1        --
- --------------------------------------------------------------------------------
Diluted shares used in the
  calculation of earnings per share                     55.5      60.3      54.8
================================================================================
Per share effect of dilutive
  securities on income from
  continuing operations                                $0.06     $0.03     $0.01
================================================================================
Per share effect of dilutive
  securities on net income                             $0.05     $0.03     $0.01
================================================================================

      Options to purchase 729,363 shares, 97,500 shares and 7,742 shares of
common stock were outstanding during 1999, 1998 and 1997, respectively, but were
not included in the computation of diluted earnings because the option's
exercise prices were greater than the average market price of the common shares
and, therefore, the effect would be antidilutive.


52
<PAGE>

15.
================================================================================
Dividend Restrictions

Massachusetts, Delaware, New Hampshire and Michigan have enacted laws governing
the payment of dividends to stockholders by insurers. These laws affect the
dividend paying ability of FAFLIC, AFLIAC, Hanover and Citizens, respectively.

      Massachusetts' statute limits the dividends an insurer may pay in any
twelve month period, without the prior permission of the Commonwealth of
Massachusetts Insurance Commissioner, to the greater of (i) 10% of its statutory
policyholder surplus as of the preceding December 31 or (ii) the individual
company's statutory net gain from operations for the preceding calendar year (if
such insurer is a life company), or its net income for the preceding calendar
year (if such insurer is not a life company). In addition, under Massachusetts
law, no domestic insurer shall pay a dividend or make any distribution to its
shareholders from other than unassigned funds unless the Commissioner shall have
approved such dividend or distribution. During 1999 and 1997, no dividends were
declared by FAFLIC to AFC. During 1998, FAFLIC paid dividends of $50.0 million
to AFC. As of July 1, 1999, FAFLIC's ownership of Allmerica P&C, as well as
several non-insurance subsidiaries, was transferred from FAFLIC to AFC. Under an
agreement with the Commonwealth of Massachusetts Insurance Commissioner any
dividend from FAFLIC to AFC for years 2000 and 2001 would require the prior
approval of the Commissioner and may require AFC to make additional capital
contributions to FAFLIC.

      Pursuant to Delaware's statute, the maximum amount of dividends and other
distributions that an insurer may pay in any twelve month period, without the
prior approval of the Delaware Commissioner of Insurance, is limited to the
greater of (i) 10% of its policyholders' surplus as of the preceding December 31
or (ii) the individual company's statutory net gain from operations for the
preceding calendar year (if such insurer is a life company) or its net income
(not including realized capital gains) for the preceding calendar year (if such
insurer is not a life company). Any dividends to be paid by an insurer, whether
or not in excess of the aforementioned threshold, from a source other than
statutory earned surplus would also require the prior approval of the Delaware
Commissioner of Insurance. No dividends were declared by AFLIAC to FAFLIC during
1999, 1998 or 1997. During 2000, AFLIAC could pay dividends of $34.3 million to
FAFLIC without prior approval.

      Pursuant to New Hampshire's statute, the maximum dividends and other
distributions that an insurer may pay in any twelve month period, without prior
approval of the New Hampshire Insurance Commissioner, is limited to 10% of such
insurer's statutory policyholder surplus as of the preceding December 31.
Hanover declared dividends to Allmerica P&C totaling $350.0 million, $125.0
million and $120.0 million during 1999, 1998 and 1997, respectively. Included in
these amounts were extraordinary dividends totaling $225.0 million and $125.0
million in 1999 and 1998, respectively, which were approved by the Commissioner.
Prior to April 2000, Hanover can declare no dividends to Allmerica P&C without
prior approval of the New Hampshire Insurance Commissioner. The allowable
dividend without prior approval will increase to approximately $108.6 million on
April 1, 2000.

      Pursuant to Michigan's statute, the maximum dividends and other
distributions that an insurer may pay in any twelve month period, without prior
approval of the Michigan Insurance Commissioner, is limited to the greater of
10% of policyholders' surplus as of December 31 of the immediately preceding
year or the statutory net income less realized gains, for the immediately
preceding calendar year. Citizens declared dividends to Citizens Corporation
totaling $200.0 million during both 1999 and 1998. Included in these amounts
were extraordinary dividends totaling $200.0 million and $180.0 million in 1999
and 1998, respectively, which were approved by the Commissioner. No dividends
were declared by Citizens in 1997. Prior to April 2000, Citizens can declare no
dividends to Citizens Corporation without prior approval of the Michigan
Insurance Commissioner. The allowable dividend without prior approval will
increase to approximately $120.8 million on April 1, 2000.

16.
================================================================================
Segment Information

The Company offers financial products and services in two major areas: Risk
Management and Asset Accumulation. Within these broad areas, the Company
conducts business principally in three operating segments. These segments are
Risk Management, Allmerica Financial Services, and Allmerica Asset Management.
In accordance with Statement No. 131, the separate financial information of each
segment is presented consistent with the way results are regularly evaluated by
the chief operating decision maker in deciding how to allocate resources and in
assessing performance. A summary of the Company's reportable segments is
included below.

      In 1999, the Company reorganized its Property and Casualty business and
Corporate Risk Management Services operations within the Risk Management
segment. Under the new structure, the Risk Management segment manages its
business through five distribution channels identified as Hanover North, Hanover
South, Citizens Midwest, Allmerica Voluntary Benefits and Allmerica Specialty.
During the second quarter of 1999, the Company approved a plan to exit its group
life and health business, consisting of its EBS business, its AGU business and
its reinsurance pool business. Results of operations from this business,
relating to both the current and the prior periods, have been segregated and
reported as a component of discontinued operations in the Consolidated
Statements of Income. Operating results from this business were previously
reported in the


                                                                              53
<PAGE>

Allmerica Voluntary Benefits and Allmerica Specialty distribution channels.
Prior to 1999, results of the group life and health business were included in
the Corporate Risk Management Services segment, while all other Risk Management
business was reflected in the Property and Casualty segment.

      The Risk Management segment's property and casualty business is offered
primarily through the Hanover North, Hanover South and Citizens Midwest
distribution channels utilizing the Company's independent agent network
primarily in the Northeast, Midwest and Southeast United States, maintaining a
strong regional focus. Allmerica Voluntary Benefits focuses on worksite
distribution, which offers discounted property and casualty products through
employer sponsored programs, and affinity group property and casualty business.
Allmerica Specialty offers special niche property and casualty products in
selected markets.

      The Asset Accumulation group includes two segments: Allmerica Financial
Services and Allmerica Asset Management. The Allmerica Financial Services
segment includes variable annuities, variable universal life and traditional
life insurance products distributed via retail channels as well as group
retirement products, such as defined benefit and 401(k) plans and tax-sheltered
annuities distributed to institutions. Through its Allmerica Asset Management
segment, the Company offers its customers the option of investing in GICs such
as the traditional GIC, synthetic GIC and other funding agreements. Funding
agreements are investment contracts issued to institutional buyers, such as
money market funds, corporate cash management programs and securities lending
collateral programs, which typically have short maturities and periodic interest
rate resets based on an index such as LIBOR. This segment is also a Registered
Investment Advisor providing investment advisory services, primarily to
affiliates, and to other institutions, such as insurance companies and pension
plans.

      In addition to the three operating segments, the Company has a Corporate
segment, which consists primarily of cash, investments, corporate debt, Capital
Securities and corporate overhead expenses. Corporate overhead expenses reflect
costs not attributable to a particular segment, such as those generated by
certain officers and directors, Corporate Technology, Corporate Finance, Human
Resources and the Legal department.

      Management evaluates the results of the aforementioned segments based on a
pre-tax and minority interest basis. Segment income is determined by adjusting
net income for net realized investment gains and losses, net gains and losses on
disposals of businesses, discontinued operations, extraordinary items, the
cumulative effect of accounting changes and certain other items which management
believes are not indicative of overall operating trends. While these items may
be significant components in understanding and assessing the Company's financial
performance, management believes that the presentation of segment income
enhances understanding of the Company's results of operations by highlighting
net income attributable to the normal, recurring operations of the business.
However, segment income should not be construed as a substitute for net income
determined in accordance with generally accepted accounting principles.

      Summarized below is financial information with respect to business
segments:

For the Years Ended December 31                    1999        1998        1997
===============================================================================
(In millions)

Segment revenues:
  Risk Management                              $2,189.4    $2,222.1    $2,227.6
  Asset Accumulation
   Allmerica Financial Services                   806.3       724.0       713.9
   Allmerica Asset Management                     150.5       121.7        91.1
- -------------------------------------------------------------------------------
     Subtotal                                     956.8       845.7       805.0
- -------------------------------------------------------------------------------
  Corporate                                         6.0        12.9        16.1
  Intersegment revenues                            (5.9)       (7.6)      (11.5)
- -------------------------------------------------------------------------------
   Total segment revenues including
     Closed Block                               3,146.3     3,073.1     3,037.2
- -------------------------------------------------------------------------------
Adjustments to segment revenues:
   Adjustment for Closed Block                    (92.1)      (98.3)     (102.6)
   Change in mortality assumptions                   --          --        (4.2)
   Net realized gains                              91.0        59.2        76.0
- -------------------------------------------------------------------------------
  Total revenues                               $3,145.2    $3,034.0    $3,006.4
===============================================================================

Segment income (loss) before income
taxes and minority interest:
  Risk Management                              $  199.6    $  149.6    $  174.2
  Asset Accumulation
   Allmerica Financial Services                   205.5       169.0       134.6
   Allmerica Asset Management                      23.5        23.7        18.4
- -------------------------------------------------------------------------------
     Subtotal                                     229.0       192.7       153.0
- -------------------------------------------------------------------------------
  Corporate                                       (59.3)      (50.9)      (48.0)
- -------------------------------------------------------------------------------
   Segment income before income
   taxes and minority interest                    369.3       291.4       279.2
- -------------------------------------------------------------------------------
Adjustments to segment income:
  Net realized investment gains,
   net of amortization                             96.8        49.5        75.9
   Sales practice litigation expense                 --       (31.0)         --
   Gain from change in mortality
     assumptions                                     --          --        47.0
   Loss on cession of disability
     income business                                 --          --       (53.9)
   Restructuring costs                              1.9        (9.0)         --
   Other items                                       --        (0.8)       (8.2)
- -------------------------------------------------------------------------------
Income from continuing operations
  before federal income taxes
  and minority interest                        $  468.0    $  300.1    $  340.0
===============================================================================


54
<PAGE>

December 31                        1999        1998          1999           1998
================================================================================
(In millions)

                                Identifiable Assets   Deferred Acquisition Costs

  Risk Management             $ 5,869.0   $ 6,219.0     $   173.3    $   167.5
  Asset Accumulation
   Allmerica Financial
   Services                    23,435.7    19,461.8       1,213.1        993.1
   Allmerica Asset
   Management                   1,387.6     1,810.9           0.4          0.6
- --------------------------------------------------------------------------------
     Subtotal                  24,823.3    21,272.7       1,213.5        993.7
  Corporate                        77.3       161.4            --           --
- --------------------------------------------------------------------------------
   Total                      $30,769.6   $27,653.1     $ 1,386.8    $ 1,161.2
================================================================================

17.
================================================================================
Lease Commitments

Rental expenses for operating leases, including those related to the
discontinued operations of the Company, amounted to $33.2 million, $34.9 million
and $33.6 million in 1999, 1998 and 1997, respectively. These expenses relate
primarily to building leases of the Company. At December 31, 1999, future
minimum rental payments under non-cancelable operating leases were approximately
$70.1 million, payable as follows: 2000 - $27.0 million; 2001 - $20.7 million;
2002 - $12.9 million; 2003 - $6.5 million; and $3.0 million thereafter. It is
expected that, in the normal course of business, leases that expire may be
renewed or replaced by leases on other property and equipment; thus, it is
anticipated that future minimum lease commitments may not be less than the
amounts shown for 2000.

18.
================================================================================
Reinsurance

In the normal course of business, the Company seeks to reduce the losses that
may arise from catastrophes or other events that cause unfavorable underwriting
results by reinsuring certain levels of risk in various areas of exposure with
other insurance enterprises or reinsurers. Reinsurance transactions are
accounted for in accordance with the provisions of Statement No. 113,
"Accounting and Reporting for Reinsurance of Short-Duration and Long-Duration
Contracts."

      Amounts recoverable from reinsurers are estimated in a manner consistent
with the claim liability associated with the reinsured policy. Reinsurance
contracts do not relieve the Company from its obligations to policyholders.
Failure of reinsurers to honor their obligations could result in losses to the
Company; consequently, allowances are established for amounts deemed
uncollectible. The Company determines the appropriate amount of reinsurance
based on evaluation of the risks accepted and analyses prepared by consultants
and reinsurers and on market conditions (including the availability and pricing
of reinsurance). The Company also believes that the terms of its reinsurance
contracts are consistent with industry practice in that they contain standard
terms with respect to lines of business covered, limit and retention,
arbitration and occurrence. Based on its review of its reinsurers' financial
statements and reputations in the reinsurance marketplace, the Company believes
that its reinsurers are financially sound.

      Effective January 1, 1999, the Company entered into a whole account
aggregate excess of loss reinsurance agreement with a highly rated insurer (See
Note 4). The Company is subject to concentration of risk with respect to this
reinsurance agreement, which represented 10% or more of the Company's
reinsurance business at December 31, 1999. Net premiums earned and losses and
loss adjustment expenses ceded under this agreement in 1999 were $21.9 million
and $35.0 million, respectively. In addition, the Company is subject to
concentration of risk with respect to reinsurance ceded to various residual
market mechanisms. As a condition to the ability to conduct certain business in
various states, the Company is required to participate in various residual
market mechanisms and pooling arrangements which provide various insurance
coverages to individuals or other entities that are otherwise unable to purchase
such coverage voluntarily provided by private insurers. These market mechanisms
and pooling arrangements include the Massachusetts Commonwealth Automobile
Reinsurers ("CAR"), the Maine Workers' Compensation Residual Market Pool
("MWCRP") and the Michigan Catastrophic Claims Association ("MCCA"). At December
31, 1999, CAR and MCCA represented 10% or more of the Company's reinsurance
business. As a servicing carrier in Massachusetts, the Company cedes a
significant portion of its private passenger and commercial automobile premiums
to CAR. Net premiums earned and losses and loss adjustment expenses ceded to CAR
in 1999, 1998 and 1997 were $42.8 million and $42.6 million, $34.3 million and
$38.1 million, and $32.3 million and $28.2 million, respectively. The Company
ceded to MCCA premiums earned and losses and loss adjustment expenses in 1999,
1998 and 1997 of $3.7 million and $75.3 million, $3.7 million and $18.0 million,
and $9.8 million and $(0.8) million, respectively.

      On June 2, 1998, the Company recorded a $124.2 million one-time reduction
of its direct and ceded written premiums as a result of a return of excess
surplus from MCCA. This transaction had no impact on the total net premiums
recorded by the Company in 1998.

      Because the MCCA is supported by assessments permitted by statute, and all
amounts billed by the Company to CAR, MWCRP and MCCA have been paid when due,
the Company believes that it has no significant exposure to uncollectible
reinsurance balances.


                                                                              55
<PAGE>

      The effects of reinsurance were as follows:

For the Years Ended December 31                      1999       1998       1997
===============================================================================
(In millions)

Life and accident and health insurance premiums:
   Direct                                        $   53.5   $   51.4   $   55.9
   Assumed                                            0.7        0.7        0.6
   Ceded                                            (50.0)     (47.8)     (29.1)
- -------------------------------------------------------------------------------
Net premiums                                     $    4.2   $    4.3   $   27.4
===============================================================================

Property and casualty premiums written:
   Direct                                        $2,179.0   $1,970.4   $2,068.5
   Assumed                                           67.3       58.8      103.1
   Ceded                                           (270.9)     (74.1)    (179.8)
- -------------------------------------------------------------------------------
Net premiums                                     $1,975.4   $1,955.1   $1,991.8
===============================================================================

Property and casualty premiums earned:
   Direct                                        $2,135.0   $1,967.9   $2,046.2
   Assumed                                           73.0       64.5      102.0
   Ceded                                           (261.7)     (66.1)    (195.1)
- -------------------------------------------------------------------------------
Net premiums                                     $1,946.3   $1,966.3   $1,953.1
===============================================================================

Life and accident and health
  insurance and other individual
  policy benefits, claims, losses
  and loss adjustment expenses:
   Direct                                        $  391.9   $  359.5   $  401.1
   Assumed                                            0.1        0.3        0.4
   Ceded                                            (39.2)     (49.5)     (79.4)
- -------------------------------------------------------------------------------
Net policy benefits, claims, losses
  and loss adjustment expenses                   $  352.8   $  310.3   $  322.1
===============================================================================

Property and casualty benefits,
  claims, losses and loss
  adjustment expenses:
   Direct                                        $1,603.8   $1,589.2   $1,464.9
   Assumed                                           61.7       62.7      101.2
   Ceded                                           (247.6)    (158.2)    (120.6)
- -------------------------------------------------------------------------------
Net policy benefits, claims, losses
  and loss adjustment expenses                   $1,417.9   $1,493.7   $1,445.5
===============================================================================

19.
================================================================================
Deferred Policy Acquisition Costs

The following reflects the changes to the deferred policy acquisition asset:

For the Years Ended December 31                     1999        1998       1997
===============================================================================
(In millions)

Balance at beginning of year                    $1,161.2    $  965.5    $ 822.7
  Acquisition expenses deferred                    612.8       638.2      601.0
  Amortized to expense during
   the year                                       (429.9)     (449.6)    (459.3)
  Adjustment for discontinued
   operations                                        3.4        (0.2)        --
  Adjustment to equity during
   the year                                         39.3         7.3      (11.1)
  Adjustment for cession of disability
   income insurance                                   --          --      (38.6)
  Adjustment for revision of universal
   life and variable universal life
   insurance mortality assumptions                    --          --       50.8
- -------------------------------------------------------------------------------
Balance at end of year                          $1,386.8    $1,161.2    $ 965.5
===============================================================================

      At October 1, 1997, the Company revised the mortality assumptions for
universal life and variable universal life product lines. These revisions
resulted in a $50.8 million recapitalization of deferred policy acquisition
costs.

20.
================================================================================
Liabilities for Outstanding Claims, Losses and Loss Adjustment Expenses

The Company regularly updates its estimates of liabilities for outstanding
claims, losses and loss adjustment expenses as new information becomes available
and further events occur which may impact the resolution of unsettled claims for
its property and casualty and its accident and health lines of business. Changes
in prior estimates are recorded in results of operations in the year such
changes are determined to be needed.

      The liability for future policy benefits and outstanding claims, losses
and loss adjustment expenses related to the Company's accident and health
business was $601.3 million and $568.0 million at December 31, 1999 and 1998,
respectively. Accident and health claim liabilities were re-estimated for all
prior years and were increased by $51.2 million and $14.6 million in 1999 and
1998, respectively. The increase in 1999 resulted from the Company's reserve
strengthening primarily in the EBS and reinsurance pool business. The 1998
increase also resulted from the Company's reserve strengthening primarily in the
assumed reinsurance and stop loss only business.


56
<PAGE>

      The following table provides a reconciliation of the beginning and ending
property and casualty reserve for unpaid losses and loss adjustment expenses:

For the Years Ended December 31                    1999        1998        1997
===============================================================================
(In millions)

Reserve for losses and LAE,
  beginning of year                            $2,597.3    $2,615.4    $2,744.1
Incurred losses and LAE, net of
  reinsurance recoverable:
   Provision for insured events
     of current year                            1,601.4     1,609.0     1,564.1
   Decrease in provision for
     insured events of prior years               (183.4)     (127.2)     (127.9)
- -------------------------------------------------------------------------------
Total incurred losses and LAE                   1,418.0     1,481.8     1,436.2
===============================================================================

Payments, net of reinsurance
  recoverable:
   Losses and LAE attributable to
     insured events of current year               861.1       871.9       775.1
   Losses and LAE attributable to
     insured events of prior years                638.0       643.0       732.1
- -------------------------------------------------------------------------------
Total payments                                  1,499.1     1,514.9     1,507.2
===============================================================================

Change in reinsurance recoverable
  on unpaid losses                                102.5        15.0       (50.2)
Other(1)                                             --          --        (7.5)
- -------------------------------------------------------------------------------
Reserve for losses and LAE,
  end of year                                  $2,618.7    $2,597.3    $2,615.4
===============================================================================
(1) Includes purchase accounting adjustments.

      As part of an ongoing process, the reserves have been re-estimated for all
prior accident years and were decreased by $183.4 million, $127.2 million and
$127.9 million in 1999, 1998 and 1997, respectively, reflecting increased
favorable development on reserves for both losses and loss adjustment expenses.

      Favorable development on prior years' loss reserves was $93.1 million,
$58.9 million, and $87.2 million for the years ended December 31, 1999, 1998,
and 1997, respectively. The increase of $34.2 million in 1999 is primarily due
to improved personal automobile results in the Northeast and increased
reinsurance recoverables in the commercial multiple peril line. Favorable
development on prior year's loss adjustment expense reserves was $90.3 million,
$68.3 million, and $40.7 million for the years ended December 31, 1999, 1998,
and 1997, respectively. The increase in favorable development in both 1999 and
1998 is primarily attributable to claims process improvement initiatives taken
by the Company over the past two years. The Company has lowered claim settlement
costs through increased utilization of in-house attorneys and consolidation of
claim offices.

      This favorable development reflects the Company's reserving philosophy
consistently applied over these periods. Conditions and trends that have
affected development of the loss and LAE reserves in the past may not
necessarily occur in the future.

      Due to the nature of the business written by the Risk Management segment,
the exposure to environmental liabilities is relatively small and therefore its
reserves are relatively small compared to other types of liabilities. Loss and
LAE reserves related to environmental damage and toxic tort liability, included
in the reserve for losses and LAE, were $47.3 million, $49.9 million and $53.1
million, net of reinsurance of $11.2 million, $14.2 million and $15.7 million in
1999, 1998 and 1997, respectively. The Company does not specifically underwrite
policies that include this coverage, but as case law expands policy provisions
and insurers' liability beyond the intended coverage, the Company may be
required to defend such claims. The Company estimated its ultimate liability for
these claims based upon currently known facts, reasonable assumptions where the
facts are not known, current law and methodologies currently available. Although
these claims are not significant, their existence gives rise to uncertainty and
is discussed because of the possibility, however remote, that they may become
significant. The Company believes that, notwithstanding the evolution of case
law expanding liability in environmental claims, recorded reserves related to
these claims are adequate. In addition, the Company is not aware of any
litigation or pending claims that may result in additional material liabilities
in excess of recorded reserves. The environmental liability could be revised in
the near term if the estimates used in determining the liability are revised.

21.
================================================================================
Minority Interest

The Company's interest in Allmerica P&C is represented by ownership of 59.5% of
the outstanding common stock prior to its merger with AFC on July 16, 1997.
Allmerica P&C's interest in Citizens Corporation prior to the acquisition of
minority interest completed on or about December 3, 1998, whereby Citizens
Corporation became a wholly-owned subsidiary, and at December 31, 1997 was 83.2%
and 82.5%, respectively.

      Minority interest at December 31, 1999 and 1998 also reflects the
Company's issuance of Capital Securities (See Note 4).


                                                                              57
<PAGE>

22.
================================================================================
Contingencies

Regulatory and Industry Developments

Unfavorable economic conditions may contribute to an increase in the number of
insurance companies that are under regulatory supervision. This may result in an
increase in mandatory assessments by state guaranty funds, or voluntary payments
by solvent insurance companies to cover losses to policyholders of insolvent or
rehabilitated companies. Mandatory assessments, which are subject to statutory
limits, can be partially recovered through a reduction in future premium taxes
in some states. The Company is not able to reasonably estimate the potential
effect on it of any such future assessments or voluntary payments.

Litigation

In July 1997, a lawsuit on behalf of a putative class was instituted in
Louisiana against AFC and certain of its subsidiaries by individual plaintiffs
alleging fraud, unfair or deceptive acts, breach of contract, misrepresentation,
and related claims in the sale of life insurance policies. In October 1997, the
plaintiffs voluntarily dismissed the Louisiana suit and filed a substantially
similar action in Federal District Court in Worcester, Massachusetts. In early
November 1998, the Company and the plaintiffs entered into a settlement
agreement. The court granted preliminary approval of the settlement on December
4, 1998. On May 19, 1999, the court issued an order certifying the class for
settlement purposes and granting final approval of the settlement agreement. AFC
recognized a $31.0 million pre-tax expense during the third quarter of 1998
related to this litigation. Although the Company believes that this expense
reflects appropriate recognition of its obligation under the settlement, this
estimate assumes the availability of insurance coverage for certain claims, and
the estimate may be revised based on the amount of reimbursement actually
tendered by AFC's insurance carriers, and based on changes in the Company's
estimate of the ultimate cost of the benefits to be provided to members of the
class.

      The Company has been named a defendant in various other legal proceedings
arising in the normal course of business. In the Company's opinion, based on the
advice of legal counsel, the ultimate resolution of these proceedings will not
have a material effect on the Company's consolidated financial statements.
However, liabilities related to these proceedings could be established in the
near term if estimates of the ultimate resolution of these proceedings are
revised.

Residual Markets

The Company is required to participate in residual markets in various states.
The results of the residual markets are not subject to the predictability
associated with the Company's own managed business, and are significant to the
workers' compensation line of business and both the private passenger and
commercial automobile lines of business.

Year 2000

The Year 2000 issue resulted from computer programs being written using two
digits rather than four to define the applicable year. Computer programs that
have date-sensitive software may recognize a date using "00" as the year 1900
rather than the year 2000. This could result in a system failure or
miscalculations causing disruptions of operations, including, among other
things, a temporary inability to process transactions, send invoices or engage
in similar normal business activities.

      Although the Company does not believe that there is a material contingency
associated with the Year 2000 issue, there can be no assurance that exposure for
material contingencies will not arise.


58
<PAGE>

23.
================================================================================
Statutory Financial Information

The Company's insurance subsidiaries are required to file annual statements with
state regulatory authorities prepared on an accounting basis prescribed or
permitted by such authorities (statutory basis). Statutory surplus differs from
shareholders' equity reported in accordance with generally accepted accounting
principles primarily because policy acquisition costs are expensed when
incurred, investment reserves are based on different assumptions, postretirement
benefit costs are based on different assumptions and reflect a different method
of adoption, life insurance reserves are based on different assumptions and
income tax expense reflects only taxes paid or currently payable. In 1999, 49
out of 50 states have adopted the National Association of Insurance
Commissioners proposed Codification, which provides for uniform statutory
accounting principles. These principles are effective January 1, 2001. The
Company is currently assessing the impact that the adoption of Codification will
have on its insurance subsidiaries.

      Statutory net income and surplus are as follows:

                                                      1999       1998       1997
================================================================================
(In millions)

Statutory Net Income (Combined)
  Property and Casualty Companies                 $  511.6   $  180.7   $  190.3
  Life and Health Companies                          239.0       86.4      191.2
- --------------------------------------------------------------------------------

Statutory Shareholders'
Surplus (Combined)
Property and Casualty Companies                   $1,089.1   $1,269.3   $1,279.6
Life and Health Companies                            590.1    1,164.1    1,221.3
================================================================================

      As of July 1, 1999, FAFLIC transferred its remaining ownership in
Allmerica P&C to AFC. At December 31, 1998 and 1997, the life and health
companies' statutory surplus reflected interest in Allmerica P&C of
approximately 70.0% and 66.0%, respectively.

24.
================================================================================
Quarterly Results of Operations (Unaudited)

The quarterly results of operations for 1999 and 1998 are summarized below:

For the Three Months Ended                  March 31  June 30  Sept. 30  Dec. 31
================================================================================
(In millions, except per share data))

1999
Total revenues                                $856.2   $764.8    $761.7   $762.5
Net income                                    $154.1   $ 60.2    $ 13.1   $ 68.4
Net income per share:
  Basic                                       $ 2.69   $ 1.10    $ 0.24   $ 1.26
  Diluted                                     $ 2.67   $ 1.09    $ 0.24   $ 1.25
Dividends declared per share                  $   --   $   --    $ 0.25   $   --
================================================================================

1998
Total revenues                                $762.7   $757.4    $745.0   $768.9
Net income                                    $ 66.8   $ 60.3    $  8.2   $ 65.9
Net income per share:
  Basic                                       $ 1.11   $ 1.00    $ 0.14   $ 1.11
  Diluted                                     $ 1.11   $ 1.00    $ 0.13   $ 1.10
Dividends declared per share                  $ 0.05   $ 0.05    $ 0.05   $   --
================================================================================

Note: Due to the use of weighted average shares outstanding when calculating
earnings per common share, the sum of the quarterly per common share data may
not equal the per common share data for the year.


                                                                              59
<PAGE>

Allmerica Financial Corporation

BOARD OF DIRECTORS

Michael P. Angelini (a)
Chairman and Partner, Bowditch & Dewey, LLP

E. Gordon Gee (d)
Chancellor-elect, Vanderbilt University

Samuel J. Gerson (d)
Chairman and Chief Executive Officer,
Filene's Basement, Inc.

Gail L. Harrison (a)
Founding Principal, The Wexler Group

Robert P. Henderson (c)
General Partner,
Greylock Management Corporation

M Howard Jacobson (c)
Senior Advisor and Consultant,
Bankers Trust Private Bank

Wendell J. Knox (a)
President and Chief Executive Officer,
Abt Associates

Robert J. Murray (a)
Chairman, President and Chief Executive Officer,
New England Business Service, Inc.

J. Terrence Murray (d)
Chairman and Chief Executive Officer,
FleetBoston Financial Corporation

John F. O'Brien
President and Chief Executive Officer,
Allmerica Financial Corporation

John L. Sprague (a)
President, John L. Sprague Associates, Inc.

Robert G. Stachler (c)
Partner, Taft, Stettinius & Hollister, LLP

Herbert M. Varnum (c)
Former Chairman and Chief Executive Officer,
Quabaug Corporation

(a) Audit Committee
(c) Compensation Committee
(d) Directors Committee

OPERATING COMMITTEE

Bruce C. Anderson
Vice President, Corporate Services

Mark R. Colborn
Vice President, Operations Services

J. Kendall Huber
Vice President, General Counsel
and Assistant Secretary

John P. Kavanaugh
Vice President, Chief Investment Officer

John F. O'Brien
President and Chief Executive Officer

Edward J. Parry, III
Vice President, Chief Financial Officer
and Treasurer

Richard M. Reilly
President and Chief Executive Officer,
Allmerica Financial Life Insurance and
Annuity Company

Robert P. Restrepo, Jr.
President and Chief Executive Officer,
Allmerica Property and Casualty Companies, Inc.

Eric A. Simonsen
President, Allmerica Services Corporation


60
<PAGE>


SHAREHOLDER INFORMATION

ANNUAL MEETING OF SHAREHOLDERS

The management and Board of Directors of Allmerica Financial Corporation invite
you to attend the Company's Annual Meeting of Shareholders. The meeting will be
held on May 16, 2000, at 9:00 a.m. at Allmerica Financial, 440 Lincoln Street,
Worcester, Massachusetts.

COMMON STOCK AND SHAREHOLDER OWNERSHIP PROFILE

The common stock of Allmerica Financial Corporation is traded on the New York
Stock Exchange under the symbol "AFC." As of the end of business on
February 29, 2000, the Company had 48,075 shareholders of record. On the same
date, the trading price of the Company's common stock closed at $41.75 per
share.

COMMON STOCK PRICES AND DIVIDENDS
<TABLE>
<CAPTION>
1999                               High           Low       Dividends
- ---------------------------------------------------------------------
<S>                               <C>            <C>        <C>
First Quarter                      $57.88         $50.19        --
Second Quarter                     $62.25         $54.50        --
Third Quarter                      $64.44         $47.56     $0.25
Fourth Quarter                     $59.69         $46.50        --

<CAPTION>
1998                               High           Low       Dividends
- ---------------------------------------------------------------------
<S>                               <C>            <C>        <C>
First Quarter                      $66.38         $42.31     $0.05
Second Quarter                     $72.13         $61.31     $0.05
Third Quarter                      $72.13         $57.31     $0.05
Fourth Quarter                     $57.88         $39.25        --
</TABLE>

DIVIDENDS

Allmerica Financial Corporation currently pays an annual cash dividend of $0.25
per share.

IMSA

Allmerica Financial is proud to be a charter member of the Insurance Marketplace
Standards Association. The Association promotes high standards of conduct in the
sale and servicing of individual life insurance and annuity products. Our
membership demonstrates Allmerica's commitment to the high ethical standards and
practices set forth in IMSA's Principles of Ethical Conduct and accompanying
Code of Life Insurance Ethical Market Conduct. Membership in the association
requires the successful completion of rigorous internal and independent, third
party assessments, designed to determine whether Allmerica's policies and
procedures satisfy IMSA's principles and codes.

REGISTRAR AND STOCK TRANSFER AGENT

First Chicago Trust Company of New York,
A division of Equiserve, LP
525 Washington Boulevard
Jersey City, NJ 07303-2512
(800) 317-4454

INDEPENDENT ACCOUNTANTS

PricewaterhouseCoopers LLP
160 Federal Street
Boston, MA 02110

INDUSTRY RATINGS

<TABLE>
<CAPTION>
                                  A.M.       Standard            Duff &
Claims Paying Ability             Best       & Poors   Moody's   Phelps
- -----------------------------------------------------------------------
<S>                               <C>        <C>       <C>       <C>
First Allmerica Financial
 Life Insurance Company            A          AA-       A1        AA
Allmerica Financial Life
 Insurance and Annuity Company     A          AA-       A1        AA
The Hanover Insurance Company      A          AA-       A1        --
Citizens Insurance Company of
 America                           A           --       --        --


<CAPTION>
                                           Standard            Duff &
Debt Ratings                               & Poors   Moody's   Phelps
- -----------------------------------------------------------------------
<S>                                        <C>       <C>       <C>
Allmerica Financial
 Corporation Senior Debt                      A-        A2        A+
Allmerica Financial
 Corporation Capital Securities               BBB       A2        --
Allmerica Financial Corporation
 Short Term Debt                              A1+       P1        --
First Allmerica Financial Life
 Insurance Company Short Term Debt            A1+       P1        --
First Allmerica Financial Life
 Insurance Company Short Term
 Insurance Financial Strength Rating           --       P1        --
</TABLE>

TOLL-FREE INVESTOR INFORMATION LINE

Call our toll-free investor information line, (800) 407-5222, to receive
additional printed information, including Form 10-Ks or quarterly reports on
Form 10-Q filed with the Securities and Exchange Commission, fax-on-demand
services, access to shareholder services, prerecorded messages, and other
services.

Alternatively, investors may address questions to:

Henry P. St. Cyr, CFA, Vice President, Investor Relations
Allmerica Financial Corporation
440 Lincoln Street, Worcester, MA 01653
tel: (508) 855-2959  fax: (508) 853-4481

William J. Steglitz, CPA, Manager, Investor Relations
tel: (508) 855-3883  fax: (508) 855-3675

CORPORATE OFFICES AND PRINCIPAL SUBSIDIARIES

Allmerica Financial Corporation
440 Lincoln Street
Worcester, MA 01653

The Hanover Insurance Company
100 North Parkway
Worcester, MA 01605

Citizens Insurance Company of America
645 West Grand River
Howell, MI 48843

WEB SITE
Please visit our Internet site at http://www.allmerica.com


<PAGE>

Exhibit 21 - Direct and Indirect Subsidiaries of the Registrant

I.  Allmerica Financial Corporation (Delaware)
A.  Allmerica Asset Management, Inc. (Massachusetts)
   a.  Allmerica Property & Casualty Companies, Inc. (Delaware)
       1.      Allmerica Financial Insurance Brokers, Inc.  (Massachusetts)
       2.      Citizens Insurance Company of Illinois, Inc.  (Illinois)
       3.      The Hanover Insurance Company (New Hampshire)
         a.  Allmerica Financial Benefit Insurance Company (Pennsylvania)
         b.  Allmerica Plus Insurance Agency, Inc. (Massachusetts)
         c.  The Hanover American Insurance Company (New Hampshire)
         d.  Hanover Texas Insurance Management Company, Inc. (Texas)
         e.  Citizens Corporation (Delaware)
             1.  Citizens Insurance Company of Ohio (Ohio)
             2.  Citizens Insurance Company of America (Michigan)
                 i.  Citizens Management Inc. (Michigan)
             3.  Citizens Insurance Company of the Midwest (Indiana)
         f.  AMGRO, Inc. (Massachusetts)
             1.  Lloyds Credit Corporation (Massachusetts)
         g.  Massachusetts Bay Insurance Company (New Hampshire)
         h.  Allmerica Financial Alliance Insurance Company (New Hampshire)
    b.  Sterling Risk Management Services, Inc. (Delaware)
    c.  Allmerica Benefits, Inc. (Florida)
    d.  Allmerica Asset Management, Limited (Bermuda)
B.  Financial Profiles, Inc. (California)
C.  Allmerica, Inc. (Massachusetts)
D.  Allmerica Funding Corp. (Massachusetts)
E.  First Allmerica Financial Life Insurance Company (Massachusetts)
    a.  Allmerica Trust Company, N.A. (Federally Chartered) (99.2% owned)
    b.  Advantage Insurance Network, Inc. (Delaware)
    c.  Allmerica Financial Life Insurance and Annuity Company (Delaware)
        1. Allmerica Investments, Inc. (Massachusetts)
        2. Allmerica Investment Management Company, Inc. (Massachusetts)
        3. Allmerica Financial Investment Management Services, Inc.
           (Massachusetts)
        4. Allmerica Financial Services Insurance Agency, Inc. (Massachusetts)
        5. Allmerica Investments Insurance Agency, Inc. of Alabama (Alabama)
        6. Allmerica Investments Insurance Agency of Florida, Inc. (Florida)
        7. Allmerica Investment Insurance Agency, Inc. of Georgia (Georgia)
        8. Allmerica Investment Insurance Agency, Inc. of Kentucky (Kentucky)
        9. Allmerica Investments Insurance Agency, Inc. of Mississippi
           (Mississippi)
F.  AFC Capital Trust I (Delaware)
G.  Allmerica Services Corporation (Massachusetts)
H.  First Sterling Limited (Bermuda)
    a.  First Sterling Reinsurance Company Limited (Bermuda)

<PAGE>

                                                                      Exhibit 23


                      CONSENT OF INDEPENDENT ACCOUNTANTS


We hereby consent to the incorporation by reference in the Registration
Statements on Form S-8 (No. 333-72491, No. 333-576, No. 333-578, No. 333-580,
No. 333-582, No. 333-24929 and No. 333-31397) of our report dated February 1,
2000 relating to the financial statements, which appears in the Allmerica
Financial Corporation 1999 Annual Report to Shareholders, which is incorporated
by reference in this Annual Report on Form 10-K for the year ended December 31,
1999. We also consent to the incorporation by reference of our report dated
February 1, 2000 relating to the financial statement schedules, which also
appears in this Form 10-K.

/s/ PricewaterhouseCoopers LLP

PricewaterhouseCoopers LLP
Boston, Massachusetts
March 28, 2000

<PAGE>

                                                                      EXHIBIT 24

                               POWER OF ATTORNEY

  We, the undersigned, hereby severally constitute and appoint John F. O'Brien,
John F. Kelly and Edward J. Parry III, and each of them singly, our true and
lawful attorneys, with full power in each of them, sign for and in each of our
names and in any and all capacities, Form 10-K of Allmerica Financial
Corporation (the "Company") and any other filings made on behalf of said Company
pursuant to the requirements of the Securities Exchange Act of 1934, and to file
the same with all exhibits and other documents in connection therewith, with the
Securities and Exchange Commission, granting unto said attorneys and each of
them, acting alone, full power and authority to do and perform each and every
act and thing requisite or necessary to be done, hereby ratifying and confirming
all that said attorneys or any of them may lawfully do or cause to be done by
virtue hereof.  Witness our hands and common seal on the date set forth below.

<TABLE>
<CAPTION>
            Signature                                          Title                            Date
- ----------------------------------               ----------------------------------  --------------------------

<S>                                              <C>                                 <C>

/s/  John F. O'Brien                             Director, President and CEO                  2/21/00
- ----------------------------------
 John F. O'Brien


/s/  Edward J. Parry III                         Vice President, CFO, Treasurer               2/21/00
- ----------------------------------               and Principal Accounting Officer
  Edward J. Parry III


/s/  Michael P. Angelini                         Director                                     2/21/00
- ----------------------------------
  Michael P. Angelini

/s/  E. Gordon Gee                               Director                                     2/21/00
- ----------------------------------
E. Gordon Gee

/s/  Samuel J. Gerson                            Director                                     2/21/00
- ----------------------------------
Samuel J. Gerson

/s/  Gail L. Harrison                            Director                                     2/21/00
- ----------------------------------
  Gail L. Harrison


/s/  Robert P. Henderson                         Director                                     2/21/00
- ----------------------------------
  Robert P. Henderson


/s/  M Howard Jacobson                           Director                                     2/21/00
- ----------------------------------
  M Howard Jacobson


/s/  Wendell J. Knox                             Director                                     2/21/00
- ----------------------------------
  Wendell J. Knox

</TABLE>

<TABLE> <S> <C>

<PAGE>

<ARTICLE> 7
<LEGEND>
This Schedule contains summary financial information extracted from the
Consolidated Financial Statements of Allmerica Financial Corporation as of
December 31, 1999 and for the period then ended, and is qualified in its
entirety by reference to such financial statements.
</LEGEND>
<MULTIPLIER> 1,000,000

<S>                             <C>
<PERIOD-TYPE>                   12-MOS
<FISCAL-YEAR-END>                          DEC-31-1999
<PERIOD-END>                               DEC-31-1999
<DEBT-HELD-FOR-SALE>                              6934
<DEBT-CARRYING-VALUE>                                0
<DEBT-MARKET-VALUE>                                  0
<EQUITIES>                                          83
<MORTGAGE>                                         521
<REAL-ESTATE>                                       13
<TOTAL-INVEST>                                    7889
<CASH>                                             442
<RECOVER-REINSURE>                                1280
<DEFERRED-ACQUISITION>                            1387
<TOTAL-ASSETS>                                   30770
<POLICY-LOSSES>                                   2825
<UNEARNED-PREMIUMS>                                890
<POLICY-OTHER>                                    2839
<POLICY-HOLDER-FUNDS>                             2041
<NOTES-PAYABLE>                                    245
                              300
                                          0
<COMMON>                                             1
<OTHER-SE>                                        2239
<TOTAL-LIABILITY-AND-EQUITY>                     30770
                                        1951
<INVESTMENT-INCOME>                                616
<INVESTMENT-GAINS>                                  91
<OTHER-INCOME>                                     129
<BENEFITS>                                        1771
<UNDERWRITING-AMORTIZATION>                        430
<UNDERWRITING-OTHER>                               477
<INCOME-PRETAX>                                    468
<INCOME-TAX>                                       107
<INCOME-CONTINUING>                                361
<DISCONTINUED>                                    (49)
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                       296
<EPS-BASIC>                                       5.38
<EPS-DILUTED>                                     5.33
<RESERVE-OPEN>                                    2597
<PROVISION-CURRENT>                               1601
<PROVISION-PRIOR>                                (183)
<PAYMENTS-CURRENT>                                 861
<PAYMENTS-PRIOR>                                   638
<RESERVE-CLOSE>                                   2619
<CUMULATIVE-DEFICIENCY>                              0


</TABLE>

<PAGE>

EXHIBIT 99.2

ALLMERICA FINANCIAL CORPORATION

IMPORTANT FACTORS REGARDING FORWARD-LOOKING STATEMENTS


         The Company wishes to caution readers that the following important
factors, among others, in some cases have affected the Company's results and in
the future could cause actual results and needs of the Company to vary
materially from forward-looking statements made from time to time by the Company
on the basis of management's then-current expectations. The businesses in which
the Company is engaged are in rapidly changing and competitive markets and
involve a high degree of risk, and accuracy with respect to forward looking
projections is difficult.


Geographic Concentration in the Property and Casualty Insurance Business

         Substantially all of the Company's property and casualty insurance
subsidiaries net premiums written and earnings are generated in Michigan and the
Northeast (Connecticut, Maine, Massachusetts, New York, New Jersey, New
Hampshire, Rhode Island and Vermont). The revenues and profitability of the
Company's property and casualty insurance subsidiaries are therefore subject to
prevailing economic, regulatory, demographic and other conditions, including
adverse weather, in Michigan and the Northeast.


Cyclicality in the Property and Casualty Insurance Industry

         Historically, the property and casualty insurance industry has been
highly cyclical. The property and casualty industry's profitability can be
affected significantly by price competition, volatile and unpredictable
developments such as extreme weather conditions and natural disasters, legal
developments affecting insurer liability and the size of jury awards,
fluctuations in interest rates and other factors that affect investment returns
and other general economic conditions and trends that may affect the adequacy of
reserves.

         Over the past several years, the property and casualty insurance
industry as a whole has been in a soft market. Competition for premiums in the
property and casualty insurance markets may continue to have an adverse impact
on the Company's rates and profitability.


Catastrophe Losses in the Property and Casualty Insurance Industry

         Property and casualty insurers are subject to claims arising out of
catastrophes, which may have a significant impact on their results of operations
and financial condition. The Company may experience catastrophe losses in the
future which could have a material adverse impact on the Company. Catastrophes
can be caused by various events including hurricanes, earthquakes, tornadoes,
wind, hail, fires, severe winter weather and explosions, and the frequency and
severity of catastrophes are inherently unpredictable. The extent of losses from
a catastrophe is a function of two factors: the total amount of insured exposure
in the area affected by the event and the severity of the event. Although
catastrophes can cause losses in a variety of property and casualty lines,
homeowners and commercial property insurance have in the past generated the vast
majority of the Company's catastrophe-related claims. The Company purchases
catastrophe reinsurance as protection against catastrophe losses. The Company
believes, based upon its review of its reinsurers' financial statements and
reputations in the reinsurance marketplace, that the financial condition of its
reinsurers is sound. However, there can be no assurance that reinsurance will be
adequate to protect the Company against such losses or that such reinsurance
will continue to be available to the Company in the future at commercially
reasonable rates.

<PAGE>

Uncertainty Regarding Adequacy of Property and Casualty Loss Reserves

         The Company's property and casualty insurance subsidiaries maintain
reserves to cover their estimated ultimate liability for losses and loss
adjustment expenses ("LAE") with respect to reported and unreported claims
incurred as of the end of each accounting period. These reserves are estimates,
involving actuarial projections at a given time, of what the Company's property
and casualty insurance subsidiaries expect the ultimate settlement and
administration of claims will cost based on facts and circumstances then known,
predictions of future events, estimates of future trends in claims severity and
judicial theories of liability, legislative activity and other factors. The
inherent uncertainties of estimating reserves are greater for certain types of
property and casualty insurance lines, particularly workers' compensation, where
a longer period of time may elapse before a definitive determination of ultimate
liability may be made, and environmental liability, where the technological,
judicial and political climates involving these types of claims are changing.

         The Company's property and casualty insurance subsidiaries regularly
review reserving techniques, reinsurance and overall reserve adequacy. Based
upon (i) review of historical data, legislative enactments, judicial decision,
legal developments in imposition of damages, changes in political attitudes and
trends in general economic conditions; (ii) review of per claim information;
(iii) historical loss experience of the property and casualty insurance
subsidiaries and the industry; and (iv) the relatively short-term nature of most
of its property and casualty insurance policies, management believes that
adequate provision has been made for reserves. However, establishment of
appropriate reserves is an inherently uncertain process involving estimates of
future losses and there can be no certainty that currently established reserves
will prove adequate in light of subsequent actual experience. The Company's
property and casualty insurance subsidiaries' reserves are annually certified as
required by insurance regulatory authorities.


Sensitivity to Interest Rates Relative to Life Insurance Subsidiaries

         The Company's life insurance subsidiaries are exposed to risk of
disintermediation and reduction in interest spread or profit margins when
interest rates fluctuate. Bond calls, mortgage prepayments, contract surrenders
and withdrawals of life insurance policies, annuities and guaranteed investment
contracts are influenced by the interest rate environment. Since the Company's
life insurance subsidiaries' investment portfolios consist primarily of fixed
income assets, the investment portfolio market value and the yields on newly
invested and reinvested assets vary depending on interest rates. Management
attempts to mitigate any negative impact of interest rate changes through
asset/liability management, product design (including an increased focus on
variable insurance products), management of crediting rates, use of hedging
techniques, relatively high surrender charges and management of mortality
charges and dividend scales with respect to its in force life insurance
policies.


Uncertainty Regarding Accident and Health Assumed Reinsurance Pool Business

         The Company believes that notwithstanding the recent losses incurred by
the accident and health assumed reinsurance business, the Company's reserves
appropriately reflect both current claims and unreported losses. However, due to
the inherent volatility in this business, possible issues related to the
enforceability of reinsurance treaties in the industry and to its recent history
of increased losses, we cannot assure you that our current reserves are adequate
or that we will not have losses in the future. Although we have discontinued our
participation in these reinsurance pools, we may become subject to claims
related to prior years. We may be harmed from liabilities resulting from any
such claims.



<PAGE>
Regulatory, Surplus, Capital, Rating Agency and Related Matters

         Insurance companies are subject to supervision and regulation by the
state insurance authority in each state in which they transact business. Such
supervision and regulation relate to numerous aspects of an insurance company's
business and financial condition, including limitations on the authorization of
lines of business, underwriting limitations, the setting of premium rates, the
establishment of standards of solvency, the licensing of insurers and agents,
concentration of investments, levels of reserves, the payment of dividends,
transactions with affiliates, changes of control and the approval of policy
forms. Such regulation is concerned primarily with the protection of
policyholders.

         State regulatory oversight and various proposals at the federal level
(including the proposed adoption of a federal regulatory framework for insurance
companies) may in the future adversely affect the Company's ability to sustain
adequate returns in certain lines of business. In recent years, the state
insurance regulatory framework has come under increased federal scrutiny, and
certain state legislatures have considered or enacted laws that alter and, in
many cases, increase state authority to regulate insurance companies and
insurance holding company systems. Further, the National Association of
Insurance Commissioners ("NAIC") and state insurance regulators are reexamining
existing laws and regulations, and as a condition to accreditation have required
the adoption of certain model laws which specifically focus on insurance company
investments, issues relating to the solvency of insurance companies, risk-based
capital ("RBC") guidelines, interpretations of existing laws, the development of
new laws, and the definition of extraordinary dividends.

         The capacity for an insurance company's growth in premiums is in part a
function of its statutory surplus. Maintaining appropriate levels of statutory
surplus, as measured by state insurance regulators, is considered important by
state insurance regulatory authorities and the private agencies that rate
insurers' claims-paying abilities and financial strength. Failure to maintain
certain levels of statutory surplus could result in increased regulatory
scrutiny, action by state regulatory authorities or a downgrade by the private
rating agencies.

         The NAIC uses a system for assessing the adequacy of statutory capital
for life and health insurers and property and casualty insurers. The system,
known as risk-based capital, is in addition to the states' fixed dollar minimum
capital and other requirements. The system is based on risk-based formulas
(separately defined for life and health insurers and property and casualty
insurers) that apply prescribed factors to the various risk elements in an
insurer's business to report a minimum capital requirement proportional to the
amount of risk assumed by the insurer.

          Management believes that its strong ratings are important factors in
marketing the products of its insurance companies to its agents and customers,
since rating information is broadly disseminated and generally used throughout
the industry. Insurance company ratings are assigned to an insurer based upon
factors relevant to policyholders and are not directed toward protections of
investors. Such ratings are neither a rating of securities nor a recommendation
to buy, hold or sell any security. Further downgrades may have a material
adverse effect on the Company's business and prospects.


State Guaranty Funds, Shared Markets Mechanisms and Pooling Arrangements

         All fifty states of the United States have insurance guaranty fund laws
requiring all life and health and property and casualty insurance companies
doing business within the state to participate in guaranty associations, which
are organized to pay contractual obligations under insurance policies issued by
impaired or insolvent insurance companies. These associations levy assessments
(up to prescribed limits) on all member insurers in a particular state on the
basis of the proportionate share of the premiums written by member insurers in
the lines of business in which the impaired or insolvent insurer is engaged.
Mandatory assessments by state guaranty funds are used to cover losses to
policyholders of insolvent or rehabilitated companies and can be partially
recovered through a

<PAGE>

reduction in future premium taxes in many states. These assessments may increase
in the future depending upon the rate of insolvencies of insurance companies.

         In addition, as a condition to the ability to conduct business in
various states, the Company's property and casualty insurance subsidiaries are
required to participate in mandatory property and casualty shared market
mechanisms or pooling arrangements, which provide various insurance coverages to
individuals or other entities that otherwise are unable to purchase such
coverage voluntarily provided by private insurers. The Company cannot predict
whether its participation in these shared market mechanisms or pooling
arrangements will provide underwriting profits or losses to the Company.


Competition

         The Company's business is composed of three principal segments: Risk
Management, Allmerica Financial Services, and Allmerica Asset Management. Each
of these industry segments, in general, is highly competitive. The Company's
products and services compete not only with those offered by insurance
companies, but also with products offered by other financial institutions. In
all of its segments, many of the Company's competitors are larger and have
greater financial, technical, and operating resources than those of the Company.
In addition, the Company may face additional competition from banks and other
financial institutions since prior regulatory restrictions on the sale of
insurance and securities by these institutions have been repealed.


Retention of Key Executives

         The future success of the Company will be affected by its continued
ability to attract and retain qualified executives. The Company's success is
dependent in large part on John F. O'Brien, the loss of whom could adversely
affect the Company's business. The Company does not have an employment agreement
with Mr. O'Brien.


Federal Income Tax Legislation

         Currently, under the Code, holders of certain life insurance and
annuity products are entitled to tax-favored treatment on these products. For
example, income tax payable by policyholders on investment earnings under
certain life insurance and annuity products is deferred during the product's
accumulation period and is payable only when the insurance or annuity benefits
are actually paid or to be paid.

         In the past, legislation has been proposed that would have curtailed
the tax-favored treatment of the life insurance and annuity products offered by
the Company. These proposals were not enacted, however; such proposals or
similar proposals are currently under consideration by Congress. If these or
similar proposals directed at limiting the tax-favored treatment of life
insurance policies and annuity contracts were enacted, market demand for such
products offered by the Company would be adversely affected.


Sales Practices

         A number of civil jury verdicts have been returned against life and
health insurers in the jurisdictions in which the Company does business
involving the insurers' sales practices, alleged agent misconduct, failure to
properly supervise agents, and other matters. Some of the lawsuits have resulted
in the award of substantial judgements against the insurer, including material
amounts of punitive damages. In some states, juries have

<PAGE>

substantial discretion in awarding punitive damages in these circumstances. The
Company and its subsidiaries, from time to time are involved in such litigation.
Although the outcome of any litigation cannot be predicted with certainty, to
date, no such lawsuit has resulted in the award of any material amount of
damages against the Company for which the Company has not established
appropriate reserves.

         In December 1996, the Company received notice from the Securities and
Exchange Commission (the "Commission") that it would be conducting a limited
inspection concerning the Company's marketing and sales practices associated
with variable insurance products. The Commission requested that certain
information be provided to it by the Company, which the Company promptly
complied with. No litigation has been instituted, nor has the Commission
initiated any further action with respect to this matter.


Health Care Reform Legislation

         There continue to be a number of legislative and regulatory proposals
introduced at the federal and state level to reform the current health care
system. At the federal level, recent proposals have focused on managed care
reform, and patient protection and advocacy. State and federal legislation
adopted over the past few years generally limits the flexibility of insurers
with respect to underwriting practices for small employer plans that contain
less than 50 employees, provides for crediting previous coverage for the
purposes of determining pre-existing conditions, and limits the ability to
medically underwrite individual risks in the group market. In addition, several
states have enacted managed care reform legislation which may change managed
care programs. While future legislative activity is unknown, it is probable that
limitations on insurers that utilize managed care programs or market health
insurance to small employers will continue. However, the Company's rating,
underwriting practices, and managed care programs are consistent with the
experience rate small cases, nor does it refuse coverage to eligible individuals
because of medical histories. Also, its managed care programs provide for
coverage outside of the preferred network and allow for open communication
between a doctor and his/her patient. Because of its emphasis on managed care
and risk sharing partnerships, management believes that it will continue to be
able to operate effectively in the event of further reform, even if specified
states expand the existing limitations.

         The Company believes that the proposed federal and state health care
reforms would, if enacted, substantially expand access to and mandate the
amounts of health care coverage while limiting or eliminating an insurer's
flexibility in this market.



© 2022 IncJournal is not affiliated with or endorsed by the U.S. Securities and Exchange Commission