CLARIFY INC
PRE 14A, 1997-04-18
PREPACKAGED SOFTWARE
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                        SCHEDULE 14A INFORMATION
            PROXY STATEMENT PURSUANT TO SECTION 14(A) OF THE
                    SECURITIES EXCHANGE ACT OF 1934
                     (Amendment No. ______________)


Filed by the Registrant    /X/
Filed by a party other than the Registrant   / /

Check the appropriate box:
/X/  Preliminary proxy statement
/ /  Confidential, for use of the Commission only (as permitted by
     Rule 14a-6(e)(2))
/ /  Definitive proxy statement
/ /  Definitive additional materials
/ /  Soliciting material pursuant to Sec. 240.14a-11(c) or Sec. 240.14a-12

                                  Clarify Inc.
                ------------------------------------------------
                (Name of Registrant as Specified in Its Charter)


    ------------------------------------------------------------------------
    (Name of Person(s) Filing Proxy Statement, if other than the Registrant)


Payment of filing fee (Check the appropriate box):

/X/  No fee required.


/    / $500 per each party to the  controversy  pursuant  to  Exchange  Act Rule
     14a-6(i)(3).

/ / Fee computed on table below per Exchange Act Rules 14a-6(i)(4) and 0-11.


(1)  Title of each class of securities to which transactions applies:

- ----------------------------------------------------------------------------

(2)  Aggregate number of securities to which transactions applies:

- ----------------------------------------------------------------------------

(3) Per unit price or other underlying value of transaction computed pursuant to
Exchange  Act Rule  0-11  (set  forth the  amount  on which  the  filing  fee is
calculated and state how it was determined):

- ----------------------------------------------------------------------------

(4)  Proposed maximum aggregate value of transaction:

- ----------------------------------------------------------------------------

(5)  Total fee paid:

- ----------------------------------------------------------------------------

/ /  Fee paid previously with preliminary materials.
/ /  Check box if any part of the fee is offset as provided  by  Exchange  Act
     Rule  0-11(a)(2)  and identify the filing for which the  offsetting fee was
     paid  previously.  Identify the previous filing by  registration  statement
     number, or the Form or Schedule and the date of its filing.

(1)  Amount previously paid:

- ----------------------------------------------------------------------------

(2)  Form, Schedule or Registration Statement No.:

- ----------------------------------------------------------------------------

(3)  Filing party:

- ----------------------------------------------------------------------------

(4)  Date filed:

- ----------------------------------------------------------------------------

<PAGE>
                                     [LOGO]


                                  CLARIFY INC.
                                2125 O'Nel Drive
                           San Jose, California 95131


May 5, 1997



TO THE STOCKHOLDERS OF CLARIFY INC.

Dear Stockholder:

         You are cordially  invited to attend the Annual Meeting of Stockholders
of  Clarify  Inc.  (the  "Company"),  which  will be held at the  offices of the
Company,  2125 O'Nel Drive, San Jose, CA 95131, on Wednesday,  June 11, 1997, at
10:00 a.m.

         Details of the business to be conducted at the Annual Meeting are given
in the attached Proxy Statement and Notice of Annual Meeting of Stockholders.

         It is  important  that  your  shares  be  represented  and voted at the
meeting.  WHETHER OR NOT YOU PLAN TO ATTEND THE ANNUAL MEETING, PLEASE COMPLETE,
SIGN,  DATE  AND  PROMPTLY  RETURN  THE  ACCOMPANYING   PROXY  IN  THE  ENCLOSED
POSTAGE-PAID ENVELOPE. Returning the proxy does NOT deprive you of your right to
attend the Annual  Meeting.  If you decide to attend the Annual Meeting and wish
to change your proxy vote,  you may do so  automatically  by voting in person at
the meeting.

         On  behalf of the  Board of  Directors,  I would  like to  express  our
appreciation for your continued interest in the affairs of the Company.  We look
forward to seeing you at the Annual Meeting.


                                         Sincerely,



                                         David A. Stamm
                                         President and Chief Executive Officer

<PAGE>

                                     [LOGO]


                                  CLARIFY INC.
                                2125 O'Nel Drive
                           San Jose, California 95131


                    NOTICE OF ANNUAL MEETING OF STOCKHOLDERS
                            To be held June 11, 1997

         The Annual Meeting of Stockholders  ("Annual  Meeting") of Clarify Inc.
(the  "Company")  will be held at the offices of the Company,  2125 O'Nel Drive,
San Jose, CA 95131, on Wednesday, June 11, 1997, at 10:00 a.m. for the following
purposes:

         1. To elect five directors of the Board of Directors to serve until the
next  Annual  Meeting  or until  their  successors  have been duly  elected  and
qualified;

         2.  To  approve  an  amendment   to  the   Company's   Certificate   of
Incorporation  increasing  the number of shares of the  Company's  Common  Stock
reserved for issuance thereunder by 30,000,000 shares;

         3. To approve amendments to the 1995 Stock Option/Stock  Issuance Plan,
which would among other things,  provide for automatic  annual  increases in the
share reserve beginning in 1998 and continuing through 2000, as set forth in the
accompanying proxy;

         4. To approve amendments to the Employee Stock Purchase Plan, including
an increase by 500,000 shares to the number of shares available, as set forth in
the accompanying proxy;

         5. To  ratify  the  appointment  of  Coopers &  Lybrand  L.L.P.  as the
Company's independent public accountants for the fiscal year ending December 31,
1997; and

         6. To  transact  such other  business as may  properly  come before the
meeting or any adjournments or postponements thereof.

         The  foregoing  items of  business  are  more  fully  described  in the
attached Proxy Statement.

         Only  stockholders of record at the close of business on April 30, 1997
are  entitled  to notice  of,  and to vote at,  the  Annual  Meeting  and at any
adjournments  or  postponements  thereof.  A list of such  stockholders  will be
available for  inspection at the  Company's  headquarters  located at 2125 O'Nel
Drive,  San Jose,  California,  during  ordinary  business hours for the ten-day
period prior to the Annual Meeting.

                                    BY ORDER OF THE BOARD OF DIRECTORS,


                                    David A. Stamm
                                    President and Chief Executive Officer

San Jose, California
May 5, 1997

- --------------------------------------------------------------------------------
                                    IMPORTANT

WHETHER OR NOT YOU PLAN TO ATTEND THE ANNUAL  MEETING,  PLEASE  COMPLETE,  SIGN,
DATE AND PROMPTLY  RETURN THE  ACCOMPANYING  PROXY IN THE ENCLOSED  POSTAGE-PAID
ENVELOPE.  YOU MAY REVOKE YOUR PROXY AT ANY TIME PRIOR TO THE ANNUAL MEETING. IF
YOU DECIDE TO ATTEND THE ANNUAL  MEETING AND WISH TO CHANGE YOUR PROXY VOTE, YOU
MAY DO SO AUTOMATICALLY BY VOTING IN PERSON AT THE MEETING.

- --------------------------------------------------------------------------------
<PAGE>

                                  CLARIFY INC.
                                2125 O'Nel Drive
                           San Jose, California 95131


                                 PROXY STATEMENT
                       FOR ANNUAL MEETING OF STOCKHOLDERS
                            To be held June 11, 1997

         These proxy materials are furnished in connection with the solicitation
of proxies by the Board of  Directors of Clarify  Inc.,  a Delaware  corporation
(the "Company"),  for the Annual Meeting of Stockholders  (the "Annual Meeting")
to be held at the offices of the Company,  2125 O'Nel Drive, San Jose, CA 95131,
on  Wednesday,  June  11,  1997,  at  10:00  a.m.,  and  at any  adjournment  or
postponement of the Annual  Meeting.  These proxy materials were first mailed to
stockholders on or about May 5, 1997.

                               PURPOSE OF MEETING

         The specific  proposals to be  considered  and acted upon at the Annual
Meeting  are  summarized  in  the  accompanying  Notice  of  Annual  Meeting  of
Stockholders. Each proposal is described in more detail in this Proxy Statement.

                    VOTING RIGHTS AND SOLICITATION OF PROXIES

         The  Company's  Common  Stock is the only type of security  entitled to
vote at the Annual Meeting. On April 30, 1997, the record date for determination
of stockholders  entitled to vote at the Annual Meeting,  there were [_________]
shares of Common Stock outstanding. Each stockholder of record on April 30, 1997
is entitled to one vote for each share of Common Stock held by such  stockholder
on April 30,  1997.  Shares of Common Stock may not be voted  cumulatively.  All
votes will be tabulated by the inspector of election  appointed for the meeting,
who will separately  tabulate  affirmative  and negative votes,  abstentions and
broker non-votes.

Quorum Required

         The  Company's  bylaws  provide  that the  holders of a majority of the
Company's Common Stock issued and outstanding and entitled to vote at the Annual
Meeting,  present in person or represented by proxy,  shall  constitute a quorum
for the  transaction of business at the Annual  Meeting.  Abstentions and broker
non-votes will be counted as present for the purpose of determining the presence
of a quorum.

Votes Required

         Proposal 1.  Directors  are elected by a plurality  of the  affirmative
votes cast by those  shares  present in person,  or  represented  by proxy,  and
entitled to vote at the Annual Meeting. The five nominees for director receiving
the highest number of affirmative votes will be elected.  Abstentions and broker
non-votes  are not  counted  toward  a  nominee's  total.  Stockholders  may not
cumulate votes in the election of directors.

         Proposal 2.  Approval of the adoption of the amendment to the Company's
Certificate of Incorporation  requires the affirmative vote of a majority of the
outstanding  shares  of the  Company's  Common  Stock.  Abstentions  and  broker
non-votes are not affirmative votes, and therefore, will have the same effect as
votes against the proposal.

         Proposal  3.  Approval of the  amendment  to the  Company's  1995 Stock
Option/Stock  Issuance Plan requires the  affirmative  vote of a majority of the
Company's Common Stock issued and outstanding and entitled to vote at the Annual
Meeting.  Abstentions are not affirmative  votes and,  therefore,  will have the
same effect as a vote

<PAGE>

against the proposal.  Broker  non-votes will not be treated as entitled to vote
on the  matter  and thus  will not  affect  the  outcome  of the  voting  on the
proposal.

         Proposal 4. Approval of the amendment to the Company's  Employee  Stock
Purchase  Plan  requires  the  affirmative  vote of a majority of the  Company's
Common Stock issued and  outstanding and entitled to vote at the Annual Meeting.
Abstentions are not affirmative votes and, therefore,  will have the same effect
as a vote against the proposal. Broker non-votes will not be treated as entitled
to vote on the matter and thus will not affect the  outcome of the voting on the
proposal.

         Proposal 5. Ratification of the appointment of Coopers & Lybrand L.L.P.
as the  Company's  independent  public  accountants  for the fiscal  year ending
December 31, 1997  requires the  affirmative  vote of a majority of those shares
present in person,  or represented by proxy,  and cast either  affirmatively  or
negatively at the Annual Meeting.  Abstentions and broker  non-votes will not be
treated as entitled to vote on the proposal.

Proxies

         Whether or not you are able to attend the Company's Annual Meeting, you
are urged to complete and return the enclosed  proxy,  which is solicited by the
Company's Board of Directors and which will be voted as you direct on your proxy
when properly completed. In the event no directions are specified,  such proxies
will be voted FOR the  proposals  set forth in this Proxy  Statement  and in the
discretion  of the proxy  holders as to other  matters  that may  properly  come
before the Annual Meeting.  You may also revoke or change your proxy at any time
before the Annual  Meeting.  To do this,  send a written notice of revocation or
another  signed  proxy with a later date to the  Secretary of the Company at the
Company's  principal  executive  offices  before  the  beginning  of the  Annual
Meeting.  You may also  automatically  revoke your proxy by attending the Annual
Meeting and voting in person.  All shares  represented by a valid proxy received
prior to the Annual Meeting will be voted.

Solicitation of Proxies

         The Company will bear the entire cost of  solicitation,  including  the
preparation, assembly, printing, and mailing of this Proxy Statement, the proxy,
and any additional  soliciting  material  furnished to  stockholders.  Copies of
solicitation  material will be furnished to brokerage houses,  fiduciaries,  and
custodians  holding shares in their names that are beneficially  owned by others
so that they may forward this solicitation  material to such beneficial  owners.
In  addition,  the  Company  may  reimburse  such  persons  for  their  costs of
forwarding the  solicitation  material to such beneficial  owners.  The original
solicitation  of  proxies  by  mail  may  be  supplemented  by  solicitation  by
telephone,  telegram, or other means by directors, officers, employees or agents
of the Company. No additional compensation will be paid to these individuals for
any  such   services.   The  Company  has  also  retained   Corporate   Investor
Communications,  Inc. ("CIC") to assist in the solicitation of proxies. CIC will
receive a fee for such  services  of  approximately  $4,500  plus  out-of-pocket
expenses,  which will be paid by the  Company.  Except as described  above,  the
Company does not presently intend to solicit proxies other than by mail.


                                 PROPOSAL NO. 1

                              ELECTION OF DIRECTORS

         The  directors who are being  nominated for  reelection to the Board of
Directors (the "Nominees"), their ages as of April 30, 1997, their positions and
offices held with the Company and certain biographical information are set forth
below.  The proxy  holders  intend to vote all  proxies  received by them in the
accompanying form FOR the Nominees listed below unless otherwise instructed.  In
the event any  Nominee is unable or  declines to serve as a director at the time
of the Annual  Meeting,  the  proxies  will be voted for any  nominee who may be
designated by the present Board of Directors to fill the vacancy. As of the date
of this Proxy Statement,  the Board of Directors is not aware of any Nominee who
is  unable  or will  decline  to serve  as a  director.  The  five (5)  Nominees
receiving the 

                                       2
<PAGE>
<TABLE>

highest number of affirmative votes of the shares entitled to vote at the Annual
Meeting will be elected  directors of the Company to serve until the next Annual
Meeting or until their successors have been duly elected and qualified.
<CAPTION>
Nominees                                Age                   Positions and Offices Held with the Company
- --------------------------------       -------      ----------------------------------------------------------------

<S>                                      <C>        <C>                             
James L. Patterson (2)                   59         Chairman of the Board
David A. Stamm(3)                        44         President, Chief Executive Officer and Director
Thomas H. Bredt (2)                      56         Director
Mary Jane Elmore (1)                     43         Director
Frederick Fluegel (1)                    57         Director

<FN>

(1) Member of Audit Committee
(2) Member of Compensation Committee
(3) Member of Stock Option Committee
</FN>
</TABLE>

         Mr.  Patterson has served as Chairman of the Board of the Company since
April 1991.  From May 1985 to June 1995, Mr.  Patterson  served as a director of
Weitek Inc., a  semiconductor  company.  Mr.  Patterson has been an  independent
consultant  since  June  1987.  Mr.  Patterson  is  also a  director  of  Aspect
Telecommunications  Corp., a provider of call transmission  processing  systems.
Mr.  Patterson  holds a  B.S.E.E.  degree  in  electrical  engineering  from the
University of Colorado.

         Mr. Stamm co-founded the Company in August 1990. Since that time he has
served as President,  Chief Executive  Officer and Director of the Company.  Mr.
Stamm also co-founded  Daisy Systems  Corporation  ("Daisy"),  a  computer-aided
engineering  hardware and  software  company,  in August  1980,  and served in a
variety of executive  positions  with Daisy through late 1988,  most recently as
Executive Vice  President,  and served as a director  until late 1989.  Prior to
joining  Daisy,  Mr. Stamm was employed by Intel  Corporation,  a  semiconductor
company,  for seven  years.  Mr.  Stamm  holds a  B.S.E.E.  degree  from  Purdue
University and holds a patent on single-chip microprocessor technology.

         Mr. Bredt has been a director of the Company since  February  1991. Mr.
Bredt has been a general  partner of MV Management IV, L.P., the general partner
of Menlo Ventures IV, L.P., a venture capital partnership, since April 1986. Mr.
Bredt is also a  director  of  Interlink  Computer  Sciences,  Inc.,  a computer
software and hardware company,  and Red Brick Systems,  Inc., a data warehousing
company.  Mr.  Bredt  holds a B.S.E.  degree  in  science  engineering  from the
University of Michigan, an M.E.E. degree in electrical engineering from New York
University and a Ph.D. degree in computer science from Stanford University.

         Ms. Elmore has been a director of the Company since  February 1991. Ms.
Elmore has been a general partner of  Institutional  Venture  Management IV, the
general  partner  of  Institutional  Venture  Partners  IV,  a  venture  capital
partnership,  since 1983.  Ms.  Elmore is also a director  of Storm  Technology,
Inc., a provider of digital photo  solutions.  Ms. Elmore holds a B.S. degree in
mathematics from Purdue University and an M.B.A. from Stanford University.

         Mr. Fluegel has been a director of the Company since February 1991. Mr.
Fluegel  has been a general  partner  of  Matrix  Partners,  a group of  venture
capital funds since  February  1982.  Mr.  Fluegel is also a director of FileNet
Corp.,  a company that  provides  workflow and document  imaging  software.  Mr.
Fluegel holds a B.S.  degree in  engineering  from the U.S. Naval Academy and an
M.S. degree in business administration from University of California at Irvine.

Board of Directors Meetings and Committees

         During the fiscal year ended  December 31, 1996, the Board of Directors
held ten (10) meetings and acted by written consent on one (1) occasion. For the
fiscal year,  each of the directors  during the term of their tenure

                                       3
<PAGE>

attended  or  participated  in at least  75% of the  aggregate  of (i) the total
number of meetings or actions by written  consent of the Board of Directors  and
(ii) the  total  number  of  meetings  held by all  Committees  of the  Board of
Directors on which each such director  served.  The Board of Directors has three
standing committees:  the Audit Committee,  the Compensation Committee,  and the
Stock Option Committee.

         During the fiscal year ended December 31, 1996, the Audit  Committee of
the Board of Directors met one (1) time. The Audit  Committee  reviews,  acts on
and  reports to the Board of  Directors  with  respect to various  auditing  and
accounting matters, including the selection of the Company's auditors, the scope
of the annual audits, fees to be paid to the Company's auditors, the performance
of the  Company's  auditors and the  accounting  practices  of the Company.  The
members of the Audit Committee are Ms. Elmore and Mr. Fluegel.

         During the fiscal  year  ended  December  31,  1996,  the  Compensation
Committee  of the  Board of  Directors  met three (3)  times.  The  Compensation
Committee  reviews the performance of the executive  officers of the Company and
reviews the compensation programs for other key employees,  including salary and
cash bonus levels and administers the 1995 Stock Option/Stock Issuance Plan. The
members of the Compensation Committee are Messrs. Bredt and Patterson.

         During the fiscal  year  ended  December  31,  1996,  the Stock  Option
Committee of the Board of Directors acted by written consent 62 times. The Stock
Option  Committee  has the  authority to make option grants under the 1995 Stock
Option/Stock  Issuance Plan to non-officers  of the Company.  The sole member of
the Stock Option Committee is Mr. David Stamm.

Director Compensation

         Except for grants of stock options,  directors of the Company generally
do not receive  compensation  for services  provided as a director.  The Company
also  does  not  pay  compensation   for  committee   participation  or  special
assignments  of the  Board  of  Directors,  except  for  reimbursement  of their
expenses in attending Board and committee meetings.

         Non-employee  Board members are eligible for option grants  pursuant to
the  provisions of the Automatic  Option Grant Program under the Company's  1995
Stock Option/Stock  Issuance Plan. On June 25, 1996, Messrs.  Patterson,  Bredt,
and Fluegel and Ms. Elmore were each granted an option to purchase  6,000 shares
at an  exercise  price of $23.00  per share  under the  Automatic  Option  Grant
Program.  Under the Automatic Option Grant Program,  non-employee  Board members
will receive  option  grants at specified  intervals  over their period of Board
service. These special grants may be summarized as follows:

o     Each  individual  who was a  non-employee  Board member on the date of the
      initial  public  offering and each  individual  who becomes a non-employee
      Board member after such date, whether through election by the stockholders
      or appointment by the Board, will automatically be granted, at the time of
      the  offering  or if  later, at the  time  of  such  initial  election  or
      appointment,  a  non-statutory  stock option to purchase  10,000 shares of
      Common Stock.

o     On the date of each Annual  Stockholders  Meeting  beginning with the 1996
      Annual  Meeting,  each individual who continues to serve as a non-employee
      Board member will receive an  additional  grant of a  non-statutory  stock
      option  under the Option Plan to purchase  6,000  shares of Common  Stock,
      provided such  individual  has been a member of the Board for at least six
      months.

                                       4
<PAGE>

         Non-employee  members  of the Board  not  serving  on the  Compensation
Committee and directors who are employees of the Company are eligible to receive
options  and be issued  shares of Common  Stock  directly  under the 1995  Stock
Option/Stock  Issuance  Plan. A director who is also an employee of the Company,
is eligible to participate in the Company's Employee Stock Purchase Plan and, if
an executive officer of the Company, the Executive Bonus Plan.

Recommendation of the Board of Directors

      THE BOARD OF DIRECTORS RECOMMENDS A VOTE FOR THE NOMINEES LISTED HEREIN.



                                       5
<PAGE>

ITEM 12.  SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT

                             PRINCIPAL STOCKHOLDERS
<TABLE>

         The  following  table  sets  forth,  as  of  March  31,  1997,  certain
information with respect to shares  beneficially owned by (i) each person who is
known by the Company to be the beneficial owner of more than five percent of the
Company's  outstanding  shares  of  Common  Stock,  (ii)  each of the  Company's
directors and the executive officers named in the Summary Compensation Table and
(iii) all  current  directors  and  executive  officers  as a group.  Beneficial
ownership has been  determined in accordance  with Rude 13d-3 under the Exchange
Act. Under this rule,  certain shares may be deemed to be beneficially  owned by
more than one person (if,  for example,  persons  share the power to vote or the
power  to  dispose  of  the  shares).  In  addition,  shares  are  deemed  to be
beneficially  owned by a person if the person  has the right to  acquire  shares
(for  example,  upon  exercise of an option or warrant)  within (60) days of the
date as of which the  information  is provided and in computing  the  percentage
owned by such  person  (and only  such  person)  by  reason of such  acquisition
rights. As a result, the percentage of outstanding shares of any person as shown
in the following table does not  necessarily  reflect the person's actual voting
power at any particular date.

<CAPTION>
 5% Stock holders, Directors, Named Officers   Shares Beneficially    Percent Beneficially
    and Officers and Directors as a Group            Owned(1)               Owned(1)
    -------------------------------------            --------               --------
<S>                                                  <C>                     <C>   
Putnam Investments, Inc. (2)...............          2,398,591               11.55%
  One Post Office Square
  Boston, MA 02109

Warburg, Pincus Counsellors, Inc. (3) .....          2,252,566               10.85
  466 Lexington Avenue
  New York, NY 10017

FMR Corp (4)...............................          1,299,000                6.26
  82 Devonshire Street
  Boston, MA 02109

David A. Stamm (5).........................          1,681,122                8.10
  c/o Clarify Inc.
 2125 O'Nel Drive
 San Jose, California 95131

Thomas H. Bredt (6)........................            106,606                   *
Mary Jane Elmore (7).......................            414,584                2.00
Frederick Fluegel (8)......................            116,382                   *
James L. Patterson (9).....................            221,974                1.07
Donna J.H. Novitsky (10)...................            289,945                1.40
Randy Raynor (11)..........................            200,429                   *
Ray M. Fritz (12)..........................            121,048                   *
Robert A. Spinner (13).....................            166,098                   *
All current officers and directors as a              
group (14).................................          3,475,631               16.74
<FN>

- ----------

* Less than 1%

(1)  Except  as  indicated  in the  footnotes  to this  table  and  pursuant  to
     applicable  community  property  laws,  the persons named in the table have
     sole  voting  and  investment  power  with  respect to all shares of Common
     Stock.

(2)  Includes (i) 2,344,991 shares held by Putnam  Investment  Management,  Inc.
     ("PIM")  and (ii)  53,600  shares  held by Putnam  Advisory  Company,  Inc.
     ("PAC"),  two wholly-owned  subsidiaries and registered  advisors of Putnam
     Investments,  Inc.  ("PI"),  which is a wholly-owned  subsidiary of Marsh &
     McLennan Companies, Inc. ("MMC").

                                       6
<PAGE>

(3)  Includes  shares owned on behalf of another  person where  Warburg,  Pincus
     Counsellors,  Inc. serves as Investment  Advisor to many accounts.  None of
     these  accounts,  individually,  own more than 5% of the  Company's  Common
     Stock.

(4)  Includes (i) 916,200 shares held by Fidelity  Management & Research Company
     ("Fidelity")  and a wholly-owned  subsidiary and investment  advisor of FMR
     Corp. and (ii) 382,800 shares held by Fidelity  Management Trust Company, a
     bank, and  wholly-owned  subsidiary and  institutional  account  investment
     manager of FMR Corp.

(5)  Includes (i) 5,000 shares held by Mr.  Stamm's 2 daughters  and (ii) 20,000
     shares of Common Stock issuable pursuant to options  exercisable  within 60
     days of March 31, 1997.

(6)  Includes (i) 5,000 shares of Common  Stock  issuable  pursuant to currently
     exercisable  options and (ii) 26,666  shares  held by Menlo  Ventures.  Mr.
     Bredt, a director of the Company, is a general partner of MV Management IV,
     L.P.  ("MV  Management"),  the general  partner of Menlo  Ventures IV. L.P.
     ("Menlo Ventures").  Mr. Bredt disclaims beneficial ownership of the shares
     held by Menlo Ventures and its affiliated  entities except to the extent of
     his  pecuniary  interest  therein  arising  from  his  general  partnership
     interest in MV Management.

(7)  Includes (i) 5,000 shares of Common Stock issuable  pursuant to a currently
     exercisable  option and (ii) 349,176 shares held by  Institutional  Venture
     Partners IV ("IVM IV") and (iii) 5,318 shares held by Institutional Venture
     Management  IV ("IVM IV").  Ms.  Elmore,  a director of the  Company,  is a
     general  partner  of IVM IV,  which is the  general  partner of IVP IV. Ms.
     Elmore disclaims  beneficial ownership of shares held by IVP IV and persons
     and entities  affiliated  therewith  except to the extent of her individual
     share ownership and her pecuniary interest in IVM IV.

(8)  Includes  5,000  shares  of  Common  Stock  issuable  pursuant  to  options
     exercisable within 60 days of March 31, 1997.

(9)  Includes  28,223  shares of  Common  Stock  issuable  pursuant  to  options
     exercisable within 60 days of March 31, 1997.

(10) Includes  16,666  shares of  Common  Stock  issuable  pursuant  to  options
     exercisable within 60 days of March 31, 1997.

(11) Includes  75,800  shares of  Common  Stock  issuable  pursuant  to  options
     exercisable within 60 days of March 31, 1997.

(12) Includes  13,332  shares of  Common  Stock  issuable  pursuant  to  options
     exercisable within 60 days of March 31, 1997.

(13) Includes  126,598  shares of Common  Stock  issuable  pursuant  to  options
     exercisable within 60 days of March 31, 1997.

(14) Includes  333,951  shares of Common  Stock  issuable  pursuant  to  options
     exercisable within 60 days of March 31, 1997.
</FN>
</TABLE>

                                       7
<PAGE>
                          COMPENSATION COMMITTEE REPORT

         The  Compensation  Committee of the Company's  Board of Directors  (the
"Compensation  Committee") has the exclusive authority to establish the level of
base salary  payable to the Chief  Executive  Officer  ("CEO") and the executive
officers of the Company and to administer the Company's 1995 Stock  Option/Stock
Issuance Plan and Employee Stock  Purchase Plan. In addition,  the Committee has
the  responsibility  for approving the individual bonus programs to be in effect
for the CEO and the other  executive  officers  and certain key  employees  each
fiscal year.

         For the 1996 fiscal  year,  the process  utilized by the  Committee  in
determining  executive  officer  compensation  levels  took  into  account  both
qualitative  and  quantitative  factors.  Among the  factors  considered  by the
Committee were survey data disclosing executive  compensation  programs in place
at similar-size companies and the recommendations of the Company's CEO. However,
the Committee made the final compensation decisions concerning such officers.

         General Compensation  Policy. The Committee's  fundamental policy is to
offer the Company's executive officers  competitive  compensation  opportunities
based upon overall Company  performance,  their  individual  contribution to the
financial  success of the  Company  and their  personal  performance.  It is the
Committee's   objective  to  have  a  substantial   portion  of  each  officer's
compensation  contingent upon the Company's performance,  as well as upon his or
her own level of performance. Accordingly, each executive officer's compensation
package consists of: (i) base salary, (ii) cash bonus awards and (iii) long-term
stock-based incentive awards.

         Base Salary.  The base salary for each executive  officer is set on the
basis of  personal  performance  and the salary  level in effect for  comparable
positions  at  companies  that  compete  for  executive  talent  on the basis of
executive management surveys conducted by the Company.

         Annual Cash Bonuses.  Each executive officer has an established target.
The annual pool of bonuses for executive  officers is determined on the basis of
the Company's  achievement of the financial  performance  targets established at
the start of the fiscal year,  a range for the  executive's  contribution  and a
measure of customer satisfaction. For the 1996 fiscal year, the Company exceeded
its  performance  targets and bonuses were paid in amounts greater than targeted
bonus amounts.  Actual bonuses paid reflect an  individual's  accomplishment  of
both  corporate and  functional  objectives,  with greater weight being given to
achievement  of corporate  rather than  functional  objectives.  Each year,  the
annual  incentive plan is reevaluated  with a new achievement  threshold and new
targets for revenue and profit.

         Long-Term Incentive Compensation. During fiscal 1996, the Committee, in
its discretion,  made option grants to Messrs. Fritz,  Spinner,  Raynor, and Ms.
Novitsky  under  the  1995  Stock  Option/Stock  Issuance  Plan.  Generally,   a
significant grant is made in the year that an officer  commences  employment and
no grant is made in the second year. Grants may or may not be made in subsequent
years. Generally, the size of the initial grant and each subsequent grant is set
at a  level  that  the  Committee  deems  appropriate  to  create  a  meaningful
opportunity for stock ownership  based upon the  individual's  position with the
Company, the individual's potential for future responsibility and promotion and,
for subsequent grants, the individual's performance in the recent period and the
number of unvested  options held by the individual at the time of the new grant.
The relative  weight given to each of these factors will vary from individual to
individual at the Committee's discretion.

         Each grant allows the officer to acquire shares of the Company's Common
Stock at a fixed  price per share (the  market  price on the grant  date) over a
specified period of time. The option vests in periodic  installments  over a two
to  five  year  period,   contingent  upon  the  executive  officer's  continued
employment  with the  Company  and the  vesting  schedule is adjusted to reflect
existing grants to ensure a meaningful incentive in each year following the year
of grant. Accordingly, the option will provide a return to the executive officer
only if he or she remains in the 

                                       8
<PAGE>

Company's  employ,  and then only if the market  price of the  Company's  Common
Stock appreciates over the option term.

         CEO  Compensation.  The annual base salary for Mr. Stamm, the Company's
President  and Chief  Executive  Officer,  was  established  by the Committee in
February 1994 and increased in October 1996. The  Committee's  decision was made
primarily on the basis of Mr. Stamm's personal performance of his duties.

         The remaining  components of the Chief Executive  Officer's 1996 fiscal
year incentive compensation were entirely dependent upon the Company's financial
performance  and  provided  no dollar  guarantees.  The bonus  paid to the Chief
Executive  Officer for the fiscal year 1996 was based on the same incentive plan
as all other officers.  An option grant was made to the Chief Executive  Officer
during the 1996  fiscal  year and was  intended  to reflect his years of service
with the Company and to place a significant portion of his total compensation at
risk, because the options will have no value unless there is appreciation in the
value of the Company's Common Stock over the option term.

         Tax Limitation. As a result of federal tax legislation enacted in 1993,
a publicly-held company such as the Company will not be allowed a federal income
tax deduction for compensation paid to certain executive  officers to the extent
that  compensation  exceeds $1 million per officer in any year.  This limitation
will be in effect  for all  fiscal  years of the  Company  after  the  Company's
initial  public  offering.  The  stockholders  approved the Company's 1995 Stock
Option/Stock  Issuance Plan,  which includes a provision that limits the maximum
number of shares of Common  Stock for which any one  participant  may be granted
stock options over the term of the plan.  Accordingly,  any compensation  deemed
paid to an executive  officer upon the exercise of an  outstanding  option under
the 1995 Stock  Option/Stock  Issuance Plan with an exercise  price equal to the
fair  market  value of the  option  shares on the grant  date  will  qualify  as
performance-based  compensation  that  will  not be  subject  to the $1  million
limitation.  Since it is not expected that the cash  compensation  to be paid to
the  Company's  executive  officers  for the 1997 fiscal year will exceed the $1
million limit per officer,  the Committee  will defer any decision on whether to
limit the  dollar  amount of all other  compensation  payable  to the  Company's
executive officers to the $1 million cap.

                                            Compensation Committee

                                            James L. Patterson
                                            Thomas H. Bredt


           COMPENSATION COMMITTEE INTERLOCKS AND INSIDER PARTICIPATION

         The  Compensation  Committee of the  Company's  Board of Directors  was
formed in July 1993, and the members of the  Compensation  Committee are Messrs.
Patterson and Bredt.  Neither of these  individuals was at any time during 1996,
or at any other  time,  an officer or  employee  of the  Company.  No  executive
officer  of the  Company  serves  as a  member  of the  board  of  directors  or
compensation  committee  of any entity that has one or more  executive  officers
serving  as a  member  of the  Company's  Board  of  Directors  or  Compensation
Committee.

                                       9
<PAGE>

                             STOCK PERFORMANCE GRAPH

         The graph set forth below  compares the  cumulative  total  stockholder
return on the  Company's  Common  Stock  between  November 3, 1995 (the date the
Company's  Common Stock commenced public trading) and December 31, 1996 with the
cumulative  total return of (i) the CRSP Total Return Index for the Nasdaq Stock
Market (U.S.  Companies)  (the "Nasdaq  Stock  Market-U.S.  Index") and (ii) the
Hambrecht & Quist Software Sector Index (the "H&Q Software Sector Index"),  over
the same period.  This graph  assumes the  investment  of $100.00 on November 3,
1995 in the Company's Common Stock, the Nasdaq Stock  Market-U.S.  Index and the
H&Q Software Sector Index, and assumes the reinvestment of dividends, if any.

         The comparisons shown in the graph below are based upon historical data
and the Company  cautions  that the stock price  performance  shown in the graph
below is not  indicative  of, nor intended to  forecast,  the  potential  future
performance  of the Company's  Common Stock.  Information  used in the graph was
obtained from Hambrecht & Quist LLC, a source  believed to be reliable,  but the
Company is not responsible for any errors or omissions in such information.

            Comparison of Cumulative Total Return Among Clarify Inc.,
      the Nasdaq Stock Market-U.S. Index and the H&Q Software Sector Index

[The following  descriptive  data is supplied in accordance  with Rule 304(d) of
Regulation S-T]


                                            Cumulative Total Return
                               -------------------------------------------------
                                     11/03/95        12/95         12/96
                                     --------        -----         -----
CLARIFY INC.                            100           135           431
NASDAQ STOCK MARKET--US                 100            99           122
HAMBRECHT & QUIST COMPUTER              100            96           116




         Notwithstanding  anything  to  the  contrary  set  forth  in any of the
Company's  previous  or future  filings  under the  Securities  Act of 1933,  as
amended,  or the  Securities  Exchange  Act of  1934,  as  amended,  that  might
incorporate  this Proxy  Statement or future  filings made by the Company  under
those statutes,  the Compensation  Committee Report and Stock  Performance Graph
are not deemed filed with the Securities  and Exchange  Commission and shall not
be deemed  incorporated by reference into any of those prior filings or into any
future filings made by the Company under those statutes.

                                       10
<PAGE>


                 EXECUTIVE COMPENSATION AND RELATED INFORMATION

         The following  Summary  Compensation  Table sets forth the compensation
earned by the Company's  Chief  Executive  Officer and four (4) other  executive
officers  who were  serving as such at the end of the fiscal  year each of whose
salary and bonus for fiscal year 1996 exceeded $100,000 for services rendered in
all  capacities  to the  Company  and its  subsidiaries  for  that  fiscal  year
(collectively, the "Named Officers").

<TABLE>
                           Summary Compensation Table
<CAPTION>
                                                                              
                                                                               Long-Term                      
                                                                              Compensation                    
                                                                              ------------                    
                                                                                 Awards                       
                                                                                 ------                       
                                                   Annual Compensation         Securities                     
                                                   -------------------         Underlying         All Other   
 Name and Principal Position       Year          Salary($)      Bonus($)       Options(#)      Compensation(1)
 ---------------------------       ----          ---------      --------       ----------      ---------------
<S>                                 <C>           <C>           <C>             <C>                  <C> 
 David A. Stamm                     1996          $173,269      $111,540        35,000               $336
    President and Chief             1995          $139,706      $158,834        20,000               $600
    Executive Officer               1994          $141,458             0             0               $600

 Ray M. Fritz                       1996          $143,129       $56,784        15,000               $313
    Vice President, Finance         1995          $128,422       $83,751        13,332               $626
    and Chief Financial             1994           $46,654       $10,000       146,666               $209
    Officer

 Donna J. H. Novitsky               1996          $139,850       $55,770        15,000               $313
    Vice President,                 1995          $130,311       $57,949        16,666               $626
    Marketing                       1994          $122,634       $22,000        80,000               $569

 Randy Raynor                       1996          $149,623       $59,826         5,000               $339
    Vice President,                 1995          $141,006       $62,705        80,000               $677
    Engineering                     1994          $134,966       $12,000             0               $600

 Robert A. Spinner                  1996          $308,426       $27,040        22,500               $327
    Vice President, Sales           1995          $296,695       $47,750        33,332               $670
                                    1994                 0             0       166,666                  0
<FN>

(1)  Represents life insurance premiums paid by the Company.
</FN>
</TABLE>

                                       11
<PAGE>

Option Grants in Last Fiscal Year
<TABLE>

    The following table contains information  concerning the stock option grants
made to each of the Named  Officers in fiscal year 1996.  No stock  appreciation
rights were granted to these individuals during such year.

<CAPTION>
                                                                                        Potential          
                                                                                   Realizable Value at   
                       Number of          Individual Grant                            Assumed Annual     
                      Securities          ----------------                           Rates of Stock      
                      Underlying     % of Total                                    Price Appreciation    
                        Options    Options Granted   Exercise                        for Option Term     
                        Granted     to Employees      or Base     Expiration         ---------------
        Name            (#)(2)       in 1996(1)    Price ($/Sh)      Date         5% ($)        10% ($)
- -------------------   ----------  ---------------  --------------------------  ------------  ----------
<S>                     <C>             <C>           <C>          <C>          <C>           <C>      
David A. Stamm.....     35,000          2.62          51.875       12/04/06     1,141,837     2,893,634
Ray M. Fritz.......     15,000          1.12          51.875       12/04/06       489,359     1,267,484
Donna J.H. Novitsky     15,000          1.12          51.875       12/04/06       489,359     1,267,484
Randy Raynor.......      5,000          0.37          51.875       12/04/06       163,120       413,377
Robert A. Spinner..     22,500          1.68          51.875       12/04/06       734,038     1,860,196
<FN>
- ----------

(1)  The Company  granted options to employees to purchase  1,335,829  shares of
     Common Stock in 1996. Options become exercisable to the extent of 25% after
     one year from the vesting  commencement  date and the remainder in a series
     of equal  monthly  installments  over a period of 36 months.  The  exercise
     price for each option may be paid in cash, in shares of Common Stock valued
     at fair market  value on the exercise  date or through a cashless  exercise
     procedure  involving a same-day sale of the purchased  shares.  The Company
     may also  finance the option  exercise by loaning the  optionee  sufficient
     funds to pay the exercise price for the purchased shares, together with any
     federal  and  state  income  tax  liability  incurred  by the  optionee  in
     connection with such exercise. The plan administrator has the discretionary
     authority to reprice the options through the  cancellation of those options
     and the grant of  replacement  options with an exercise  price based on the
     fair market  value of the option  shares on the regrant  date.  The options
     have a  maximum  term of 10 years  measured  from the  option  grant  date,
     subject to earlier termination in the event of the optionee's  cessation of
     service with the Company.  For additional  terms applicable to the options,
     see Proposal No. 3 - "Amendment to 1995 Stock Option/Stock Issuance Plan."

(2)  The 5% and 10% assumed annual rates of compounded stock price  appreciation
     are mandated by the rules of the Commission. There is no assurance that the
     actual stock price appreciation over the 10-year option term will be at the
     assumed 5% and 10% levels or at any other defined level.  Unless the market
     price of the Common Stock  appreciates  over the option term, no value will
     be realized from option grants made to the executive officers.
</FN>
</TABLE>
                                       12
<PAGE>

Aggregate Option Exercises in Last Fiscal Year and Fiscal Year-End Option Values
<TABLE>

      The following table sets forth information  concerning the shares acquired
and the value  realized  upon the exercise of stock  options  during fiscal year
1996 and the year-end  number and value of  unexercised  options with respect to
each of the Named Officers.  No stock appreciation  rights were exercised by the
Named Officers in fiscal year 1996 or were outstanding at the end of that year.
<CAPTION>
                                                            Number of
                                                      Securities Underlying             Value of Unexercised
                                                       Unexercised Options              in-the-Money Options
                      Shares                              at FY-End (#)                   at FY-End ($)(3)
                    Acquired on       Value               -------------                   ----------------
Name               Exercise (#)  Realized ($)(1)  Exercisable(2)   Unexercisable    Exercisable     Unexercisable
- ----               ------------- ---------------  --------------   -------------    -----------     -------------
<S>                  <C>          <C>                 <C>              <C>           <C>                 <C>
David A. Stamm            0               0           20,000           35,000          945,000           0
Ray M. Fritz         68,950       3,221,586           88,382           15,000        4,177,955           0
Donna J.H.                0               0           16,666           15,000          787,469           0
Novitsky
Randy Raynor          1,200          52,650           78,800            5,000        3,723,300           0
Robert A. Spinner    73,400       2,690,732          126,598           22,500        5,936,974           0
<FN>

(1)  Based on the fair market value of the Company's Common Stock on the date of
     exercise, less the exercise price payable for such shares.

(2)  Certain  of the  options  are  immediately  exercisable  for all the option
     shares  as of the date of grant but any  shares  purchased  thereunder  are
     subject to  repurchase by the Company at the original  exercise  price paid
     per share upon the optionee's  cessation of service to the Company prior to
     vesting in such shares.

(3)  Based on the fair market value of the Company's Common Stock at year-end of
     $48.00 per share less the exercise price payable for such shares.
</FN>
</TABLE>

                                       13
<PAGE>

                                 PROPOSAL NO. 2

             AMENDMENT TO THE COMPANY'S CERTIFICATE OF INCORPORATION


On April 9, 1997, the Board authorized an amendment to the Company's Certificate
of  Incorporation  to increase the number of authorized  shares of Common Stock,
par value $.0001 per share ("Common Stock"), from 25,000,000 to 55,000,000.  The
stockholders are being asked to approve this proposed amendment. As of March 31,
1997,   approximately   20,760,823  shares  of  Common  Stock  were  issued  and
outstanding  and 3,587,801 and 581,091  shares were reserved for issuance  under
the Company's Option Plan and Purchase Plan, respectively.

The Board believes that the proposed  increase is desirable so that, as the need
may arise,  the Company  will have more  flexibility  to issue  shares of Common
Stock  without  the  expense and delay of a special  stockholders'  meeting,  in
connection  with  possible  future  stock  dividends  or  stock  splits,  equity
financings,  future opportunities for expanding the business through investments
or acquisitions,  management  incentive and employee benefit plans and for other
general corporate purposes.

Authorized  but unissued  shares of the Company's  Common Stock may be issued at
such  times,  for such  purposes  and for  such  consideration  as the  Board of
Directors may determine to be  appropriate  without  further  authority from the
Company's stockholders,  except as otherwise required by applicable law or stock
exchange policies.

The increase in authorized  Common Stock will not have any  immediate  effect on
the rights of existing stockholders.  However, the Board will have the authority
to issue authorized Common Stock without requiring future  stockholder  approval
of such  issuances,  except as may be  required  by  applicable  law or exchange
regulations.  To the extent that the additional  authorized shares are issued in
the future,  they will  decrease the existing  stockholders'  percentage  equity
ownership  and,  depending  upon the price at which  they are  issued,  could be
dilutive  to the  existing  stockholders.  The  holders of Common  Stock have no
preemptive rights.

The  increase  in the  authorized  number  of  shares  of  Common  Stock and the
subsequent  issuance  of such  shares  could  have the  effect  of  delaying  or
preventing  a change in control of the  Company  without  further  action by the
stockholders.  Shares of authorized and unissued  Common Stock could (within the
limits imposed by applicable  law) be issued in one or more  transactions  which
would make a change in control of the Company more difficult, and therefore less
likely.  Any such issuance of additional stock could have the effect of diluting
the earnings per share and book value per share of outstanding  shares of Common
Stock, and such additional shares could be used to dilute the stock ownership or
voting rights of a person seeking to obtain control of the Company.  The Company
has previously  adopted certain  measures that may have the effect of helping to
resist an unsolicited takeover attempt.

Recommendation of the Board of Directors
THE BOARD OF  DIRECTORS  RECOMMENDS A VOTE FOR THE  AMENDMENT  TO THE  COMPANY'S
CERTIFICATE OF INCORPORATION.


                                 PROPOSAL NO. 3

               AMENDMENT TO 1995 STOCK OPTION/STOCK ISSUANCE PLAN

The  stockholders  are being asked to approve an  amendment  to the Clarify Inc.
1995 Stock  Option/Stock  Issuance  Plan (the "Option  Plan") to (i) provide for
automatic annual increases in the share reserve beginning in 1998 and continuing
through 2000 and (ii) make certain  other  changes and delete  provisions as the
result of changes to SEC rules governing option grants to officers and directors
subject to the  short-swing  profit rules of the Federal  securities  laws.  The
Option  Plan  was  adopted  by  the  Board  of  Directors  and  approved  by the
stockholders  on September  14, 1995.  The amendment was adopted by the Board on
April 9, 1997.  The Company  established  the

                                       14
<PAGE>

Option  Plan  as a  successor  to the  1991  Stock  Option/Stock  Issuance  Plan
("Predecessor Plan") to provide a means whereby employees,  officers, directors,
consultants  and  independent  advisers of the  Company or parent or  subsidiary
corporations may be given an opportunity to purchase shares of Common Stock. The
Board believes that option grants and the stock  issuances under the Option Plan
play an important  role in the Company's  efforts to attract,  employ and retain
employees, directors and consultants of outstanding ability.

The principal terms and provisions of the Option Plan are summarized  below. The
summary,  however, is not intended to be a complete description of all the terms
of the Option  Plan.  A copy of the Option Plan will be furnished by the Company
to any stockholder upon written request to the Stock  Administration  Department
at the Company's offices in San Jose, California.

Administration.  The Compensation  Committee of the Board, which is comprised of
two (2) or more non-employee Board members ("Committee"), administers the Option
Plan.  Committee  members  serve  for  such  period  of  time as the  Board  may
determine.  No Board member may serve on the Committee if he or she has received
an option  grant or stock  award  under the Option Plan or under any other stock
plan of the Company or its parent or subsidiary  corporations  within the twelve
(12) month period preceding his or her appointment to the Committee,  other than
grants under the  Automatic  Option Grant  Program.  The Option Plan may also be
administered with respect to optionees who are not executive officers subject to
the  short-swing  profit  rules of  federal  securities  laws by the  Board or a
secondary committee comprised of one or more Board members. Currently, the Stock
Option  Committee has  authority to  administer  the Option Plan with respect to
non-officer employees.

The  Committee  (or Board or secondary  committee  to the extent  acting as plan
administrator)  has full  authority  (subject to the express  provisions  of the
Option Plan) to determine  the eligible  individuals  who are to receive  grants
under the  Option  Plan,  the  number of shares to be  covered  by each  granted
option,  the date or dates on which the  option is to  become  exercisable,  the
maximum term for which the option is to remain outstanding,  whether the granted
option will be an incentive  stock option  ("Incentive  Option") which satisfies
the  requirements of Section 422 of the Internal  Revenue Code (the "Code") or a
non-statutory  option not intended to meet such  requirements  and the remaining
provisions of the option grant.

Structure.  The Option Plan is divided into three separate  components:  (i) the
Discretionary  Option  Grant  Program,   under  which  employees,   non-employee
directors and  consultants  may, at the discretion of the Committee,  be granted
options to purchase  shares of Common  Stock at an exercise  price not less than
eighty-five percent (85%) of their fair market value on the grant date, (ii) the
Stock  Issuance  Program,  under  which such  persons  may,  in the  Committee's
discretion,  be issued shares of Common Stock  directly  through the purchase of
such  shares at a price not less than  eighty-five  percent  (85%) of their fair
market value at the time of their issuance or as a bonus tied to the performance
of services and (iii) the  Automatic  Option Grant  Program,  under which option
grants will automatically be made at periodic intervals to eligible non-employee
Board members to purchase  shares of Common Stock at an exercise  price equal to
their fair market value on the grant date.

Eligibility.   Employees  (including  officers),   consultants  and  independent
contractors  who render  services to the Company or its subsidiary  corporations
(whether  now  existing or  subsequently  established)  are  eligible to receive
option grants under the  Discretionary  Option Grant Program and Stock  Issuance
Program.  A  non-employee  member of the Board or the board of  directors of any
parent or  subsidiary  corporation  of the Company is also  eligible  for option
grants under the Discretionary  Option Grant Program and Stock Issuance Program,
providing he or she is not a member of the Committee.

As of April 30, 1997,  approximately  408 persons  (including  5 officers)  were
eligible to participate in the Option Plan.

Securities  Subject to Option Plan. The maximum number of shares of Common Stock
that may be issued over the term of the Option  Plan shall not exceed  4,127,679
shares.  The number of shares of Common Stock  available for issuance  under the
Option Plan automatically increased on the first trading day of each of the 1996
and 1997 calendar years during the term of the Option Plan by an amount equal to
five percent (5%) of the shares of 

                                       15
<PAGE>

Common Stock  outstanding on December 31 of the immediately  preceding  calendar
year. No Incentive  Options may be granted under the Option Plan on the basis of
such annual increases.  Accordingly,  1,048,244 shares were added to the pool on
January 1, 1996 and 1,158,475  shares were added to the pool on January 1, 1997.
Assuming  approval of this  Proposal No. 3, the number of shares of Common Stock
available for issuance under the Option Plan shall automatically increase on the
first trading day of each of the 1998,  1999 and 2000 calendar  years during the
term of the Option Plan by an amount equal to five percent (5%) of the shares of
Common Stock  outstanding on December 31 of the immediately  preceding  calendar
year.

No one  person  participating  in the Option  Plan may  receive  options,  stock
appreciation rights and direct stock issuances for more than 1,000,000 shares of
Common Stock in the aggregate over the term of the Option Plan.

Should an option  expire or terminate  for any reason prior to exercise in full,
including options  incorporated from the Predecessor Plan, the shares subject to
the portion of the option not so  exercised  will be  available  for  subsequent
option grants under the Option Plan.

                       Discretionary Option Grant Program

Price and Exercisability.  The option exercise price per share in the case of an
Incentive  Option may not be less than one  hundred  percent  (100%) of the fair
market  value  of the  Common  Stock on the  grant  date  and,  in the case of a
non-statutory option,  eighty-five percent (85%) of the fair market value of the
Common Stock on the grant date.  Options granted under the Discretionary  Option
Grant Program become exercisable at such time or times and during such period as
the  Committee  may determine  and set forth in the  instrument  evidencing  the
option grant.

The exercise price may be paid in cash or in shares of Common Stock. Options may
also  be  exercised  through  a  same-day  sale  program,  pursuant  to  which a
designated  brokerage  firm  is to  effect  the  immediate  sale  of the  shares
purchased under the option and pay over to the Company, out of the sale proceeds
on the  settlement  date,  sufficient  funds to cover the exercise price for the
purchased shares plus all applicable  withholding  taxes. The Committee may also
assist any optionee (including an officer or director) in the exercise of his or
her outstanding options by (a) authorizing a Company loan to the optionee or (b)
permitting the optionee to pay the exercise price in installments  over a period
of years. The terms and conditions of any such loan or installment  payment will
be established by the Committee in its sole discretion.

No optionee is to have any stockholder  rights with respect to the option shares
until the optionee has exercised the option,  paid the exercise price and become
a holder of record of the shares.  Options are not  assignable  or  transferable
other  than by will or the laws of  descent  and  distribution,  and  during the
optionee's lifetime, the option may be exercised only by the optionee.

Termination of Service. Any option held by the optionee at the time of cessation
of  service  will not remain  exercisable  beyond  the  designated  post-service
exercise period.  Under no circumstances,  however,  may any option be exercised
after the specified  expiration  date of the option term.  Each such option will
normally,  during such limited period,  be exercisable only to the extent of the
number of shares of Common  Stock in which the optionee is vested at the time of
cessation of service. The Committee has complete discretion to extend the period
following  the  optionee's   cessation  of  service  during  which  his  or  her
outstanding  options may be exercised and/or to accelerate the exercisability of
such options in whole or in part.  Such  discretion may be exercised at any time
while the options  remain  outstanding,  whether  before or after the optionee's
actual cessation of service.

The Committee may grant options  which are  exercisable  for unvested  shares of
Common Stock. If such shares are exercised prior to vesting, they may be subject
to repurchase by the Company at the original  exercise price paid per share upon
the optionee's  cessation of service.  The Committee has complete  discretion in
establishing  the vesting  schedule to be in effect for any such unvested shares
and may cancel the Company's outstanding repurchase rights with respect to those
shares at any time,  thereby  accelerating  the vesting of the shares subject to
the canceled rights.

                                       16
<PAGE>

Incentive Options.  Incentive Options may only be granted to individuals who are
employees  of the Company or its parent or  subsidiary  corporation.  During any
calendar  year,  the  aggregate  fair market value  (determined  as of the grant
date(s))  of the  Common  Stock  for which one or more  options  granted  to any
employee  under the Option Plan (or any other  option plan of the Company or its
parent or subsidiary  corporations) may for the first time become exercisable as
incentive stock options under Section 422 of the Code shall not exceed $100,000.

Limited Stock  Appreciation  Rights. One or more officers of the Company subject
to the short-swing  profit  restrictions of the federal  securities laws may, at
the discretion of the Committee, be granted limited stock appreciation rights in
connection  with their option grants under the Option Plan. An optionee  holding
an option with such a limited  stock  appreciation  right in effect for at least
six (6) months will have the unconditional  right to surrender each such option,
to the  extent  exercisable  for one or more  vested  option  shares,  upon  the
successful  completion  of a  hostile  tender  offer  for  more  than 50% of the
Company's outstanding voting stock. In return, the officer will be entitled to a
cash  distribution from the Company in an amount per canceled option share equal
to the  excess of (i) the  highest  price per share of Common  Stock paid in the
tender offer over (ii) the option exercise price.

Tandem Stock  Appreciation  Rights.  The Committee is authorized to issue tandem
stock   appreciation   rights  in  connection   with  option  grants  under  the
Discretionary Option Grant Program. Tandem stock appreciation rights provide the
holders  with  the  right  to  surrender   their  options  for  an  appreciation
distribution  from the  Company  equal in amount  to the  excess of (a) the fair
market  value of the vested  shares of Common Stock  subject to the  surrendered
option over (b) the  aggregate  exercise  price  payable for such  shares.  Such
appreciation  distribution  may, at the discretion of the Committee,  be made in
cash or in shares of Common Stock.

                         Automatic Option Grant Program

Under the  Automatic  Option  Grant  Program,  non-employee  Board  members will
receive option grants at specified intervals over their period of Board service.
These special grants may be summarized as follows:

o Each individual who was a non-employee Board member on the date of the initial
public  offering and each  individual  who becomes a  non-employee  Board member
after such date,  whether through election by the stockholders or appointment by
the Board,  will  automatically  be granted,  at the time of the  offering or if
later at the time of such initial election or appointment, a non-statutory stock
option to purchase 10,000 shares of Common Stock.

o On the date of each Annual Stockholders Meeting beginning with the 1996 Annual
Meeting,  each individual who continues to serve as a non-employee  Board member
will  receive an  additional  grant of a  non-statutory  stock  option under the
Option Plan to purchase 6,000 shares of Common Stock,  provided such  individual
has been a member of the Board for at least six months.

Each option grant under the  Automatic  Option Grant  Program will be subject to
the following terms and conditions:

                  1. The option price per share will be equal to the fair market
value per share of Common Stock on the  automatic  grant date and each option is
to have a maximum  term of ten years from the grant date.  The  initial  options
granted in connection with the Company's initial public offering had an exercise
price of $6.50, the initial offering price.

                  2. Each automatic option grant will be immediately exercisable
for all of the option shares;  the shares  purchasable under the option shall be
subject to repurchase at the original exercise price in the event the optionee's
Board service should cease prior to full vesting. With respect to each automatic
grant,  the repurchase  right shall lapse and the optionee vest in two (2) equal
and successive annual installments from the grant date.

                                       17
<PAGE>

                  3. The option will remain  exercisable  for a 12-month  period
following the optionee's termination of service as a Board member for any reason
and  may be  exercised  following  the  Board  member's  death  by the  personal
representatives  of the  optionee's  estate  or the  person to whom the grant is
transferred  by the  optionee's  will or the laws of  inheritance.  In no event,
however,  may the option be exercised  after the  expiration  date of the option
term. During the applicable exercise period, the option may not be exercised for
more than the number of shares (if any) for which it is  exercisable at the time
of the optionee's cessation of Board service.

                  4. The option  shares will become fully vested in the event of
a Corporate  Transaction  (as defined  below) or a Change in Control (as defined
below).  The  option  shares  will  become  fully  vested  in the  event  of the
optionee's   cessation  of  Board  service  by  reason  of  death  or  permanent
disability.

                  5. Upon the occurrence of a hostile tender offer, the optionee
shall have a thirty (30) day period in which to  surrender  to the Company  each
automatic  option  that has been in effect  for at least six (6)  months and the
optionee will in return be entitled to a cash  distribution  from the Company in
an amount per canceled  option  share  (whether or not the optionee is otherwise
vested in those  shares) equal to the excess of (i) the highest  reported  price
per share of Common Stock paid in the tender offer over (ii) the option exercise
price payable per share.

                  6. Option grants under the Automatic Option Grant Program will
be made in strict  compliance with the express  provisions of that program.  The
remaining  terms and  conditions  of the option  will in general  conform to the
terms  described  below for option grants under the  Discretionary  Option Grant
Program  and will be  incorporated  into the  option  agreement  evidencing  the
automatic grant.

                             Stock Issuance Program

Shares  may be sold  under the Stock  Issuance  Program at a price per share not
less than  eighty-five  percent (85%) of fair market  value,  payable in cash or
through a  promissory  note  payable to the  Company.  Shares may also be issued
solely as a bonus for past services.

The issued shares may either be immediately vested upon issuance or subject to a
vesting  schedule  tied to the  performance  of  service  or the  attainment  of
performance goals. The Committee will, however, have the discretionary authority
at any time to accelerate the vesting of any and all unvested shares outstanding
under the Option Plan.

                               General Provisions

Acceleration of Options/Termination of Repurchase Rights. Upon the occurrence of
either of the following transactions (a "Corporate Transaction"):

         (a) the sale,  transfer,  or other  disposition of all or substantially
         all of the Company's  assets in complete  liquidation or dissolution of
         the Company, or

         (b) a merger or consolidation in which securities  possessing more than
         fifty percent (50%) of the total combined voting power of the Company's
         outstanding securities are transferred to a person or persons different
         from the persons  holding those  securities  immediately  prior to such
         transaction,

each  outstanding  option under the Option Plan will,  immediately  prior to the
effective date of the Corporate Transaction, become fully exercisable for all of
the shares at the time subject to such option.  However,  an outstanding  option
shall not  accelerate  if and to the extent:  (i) such option is, in  connection
with  the  Corporate  Transaction,   either  to  be  assumed  by  the  successor
corporation  (or parent) or to be replaced with a comparable  option to purchase
shares of the capital stock of the successor  corporation (or parent), (ii) such
option  is to be  replaced  with  a cash  incentive  program  of  the  successor
corporation  that preserves the spread existing on the unvested option shares at
the time of the  Corporate  Transaction  and provides for  subsequent  payout in
accordance

                                       18
<PAGE>

with  the  same  vesting  schedule  applicable  to  such  option  or  (iii)  the
acceleration  of such  option is  subject  to other  limitations  imposed by the
Committee  at  the  time  of  the  option  grant.   Immediately   following  the
consummation  of  the  Corporate  Transaction,   all  outstanding  options  will
terminate  and cease to be  exercisable,  except to the  extent  assumed  by the
successor corporation.

Also upon a Corporate  Transaction,  the Company's  outstanding  repurchase will
terminate automatically unless assigned to the successor corporation.

Any options that are assumed or replaced in the Corporate Transaction and do not
otherwise accelerate at that time shall automatically accelerate (and any of the
Company's  outstanding  repurchase rights that do not otherwise terminate at the
time of the Corporate  Transaction shall automatically  terminate and the shares
of Common Stock subject to those  terminated  rights shall  immediately  vest in
full) in the event the  optionee's  service  should  subsequently  terminate  by
reason of an involuntary  termination  within eighteen (18) months following the
effective date of such Corporate  Transaction.  Any options so accelerated shall
remain  exercisable  for  fully-vested  shares  until  the  earlier  of (i)  the
expiration of the option term or (ii) the expiration of the one (1)-year  period
measured from the effective date of the involuntary termination.

The acceleration of options in the event of a Corporate  Transaction may be seen
as an  anti-takeover  provision and may have the effect of discouraging a merger
proposal, a takeover attempt, or other efforts to gain control of the Company.

Upon the occurrence of the following transactions ("Change in Control"):

         (a) any person or related group of persons (other than the Company or a
         person that directly or indirectly  controls,  is controlled  by, or is
         under common control with, the Company) acquires  beneficial  ownership
         of more than fifty percent (50%) of the  Company's  outstanding  voting
         stock without the Board's recommendation, or

         (b) there is a change in the  composition of the Board over a period of
         thirty-six (36) consecutive  months or less such that a majority of the
         Board members ceases by reason of a proxy  contest,  to be comprised of
         individuals  who (a) have been  Board  members  continuously  since the
         beginning  of such  period or (b) have been  elected or  nominated  for
         selection  as Board  members by a majority of the Board in (a) who were
         still in office at the time such election or nomination was approved by
         the Board,

the Committee has the discretion to accelerate outstanding options and terminate
the  Company's  outstanding  repurchase  rights.  The  Committee  also  has  the
discretion  to terminate the Company's  outstanding  repurchase  rights upon the
subsequent  termination  of the  optionee's  service  within a specified  period
following the Change in Control.

Valuation.  For  purposes  of  establishing  the option  price and for all other
valuation  purposes  under the Option Plan,  the fair market value of a share of
Common Stock on any relevant  date will be the closing price per share of Common
Stock on that date, as such price is reported on the Nasdaq National Market. The
closing price of the Common Stock on March 31, 1997 was $24.125 per share.

Changes in  Capitalization.  In the event any change is made to the Common Stock
issuable  under the Option Plan by reason of any stock  split,  stock  dividend,
combination  of  shares,  exchange  of shares,  or other  change  affecting  the
outstanding   Common  Stock  as  a  class  without  the  Company's   receipt  of
consideration,  appropriate  adjustments  will be made to (i) the maximum number
and/or class of  securities  issuable  under the Option  Plan,  (ii) the maximum
number  and/or  class of  securities  for which any one  person  may be  granted
options, stock appreciation rights and direct stock issuances per calendar year,
(iii) the maximum  number and/or class of securities for which the share reserve
is to  increase  automatically  each  year,  (iv)  the  number  and/or  class of
securities for which  automatic  option grants are to be  subsequently  made per
director  under the  Automatic  Option Grant  Program and 

                                       19
<PAGE>

(v) the number  and/or class of securities  and the exercise  price per share in
effect under each outstanding option (including any option incorporated from the
Predecessor  Plan) in order to prevent the dilution or  enlargement  of benefits
thereunder.

Each  outstanding  option  that  is  assumed  in  connection  with  a  Corporate
Transaction  will be  appropriately  adjusted to apply and pertain to the number
and class of securities that would  otherwise have been issued,  in consummation
of  such  Corporate  Transaction,  to the  option  holder  had the  option  been
exercised   immediately   prior  to  the  Corporate   Transaction.   Appropriate
adjustments  will also be made to the option price  payable per share and to the
class and number of securities  available for future  issuance  under the Option
Plan on both an aggregate and a per-participant basis.

Option Plan Amendments. The Board may amend or modify the Option Plan in any and
all respects whatsoever. However, the Board may not, without the approval of the
Company's  stockholders,  (i)  materially  increase the maximum number of shares
issuable  under the Option Plan (except in  connection  with certain  changes in
capitalization),  (ii) materially modify the eligibility requirements for option
grants,  or  (iii)  otherwise  materially  increase  the  benefits  accruing  to
participants under the Option Plan.

Unless  sooner  terminated  by the  Board,  the  Option  Plan will in all events
terminate on September  13, 2005.  Any options  outstanding  at the time of such
termination  will  remain  in force in  accordance  with the  provisions  of the
instruments evidencing such grants.

As of March 31, 1997,  options covering  2,452,406 shares were outstanding under
the Option Plan,  1,135,395  shares remained  available for future option grant,
and 539,878 shares have been issued under the Option Plan. The expiration  dates
for all such options range from June 7, 2002 to March 31, 2007.

                    New Plan Benefits and Option Grant Table

Because the Option Plan is discretionary,  benefits to be received by individual
optionees are not determinable.  However, each of Messrs. Patterson,  Bredt, and
Fluegel and Ms.  Elmore will  receive an option  grant to purchase  6,000 shares
under the Automatic  Option Grant Program on the date of the Annual Meeting with
an exercise price per share equal to the closing price per share of Common Stock
on the date of the Annual  Meeting.  The table  below  shows,  as to each of the
executive  officers  named in the  Summary  Compensation  Table and the  various
indicated  groups,  the number of shares of Common Stock for which  options have
been  granted  under  the  Option  Plan  (including  options  granted  under the
Predecessor  Plan), for the one (1)-year period ending December 31, 1996 and the
period  through March 31, 1997. No direct stock  issuances  have been made under
the Option Plan to date.

                                       20
<PAGE>
<TABLE>
<CAPTION>
                                                                                              WEIGHTED AVERAGE
                                                                        NUMBER OF OPTION          EXERCISE 
NAME AND POSITION                                                            SHARES                PRICE
- -----------------                                                            ------                -----
<S>                                                                        <C>                     <C>   
David A. Stamm                                                                35,000               51.875
         President and Chief Executive Officer
Raymond M. Fritz                                                              15,000               51.875
         Vice President, Finance and Chief Financial Officer
Donna J. H. Novitsky                                                          15,000               51.875
         Vice President, Marketing
Randy Raynor                                                                   5,000               51.875
         Vice President, Engineering
Robert A. Spinner                                                             22,500               51.875
         Vice President, Sales
All current executive officers as a group                                     92,500               51.875
         (5 persons)
All current directors (other than executive officers) as a group              24,000               23.000
         (4 persons)
All employees, including current officers who are not executive            1,182,597               26.680
         officers, as a group (351 persons)
</TABLE>

    Federal Income Tax Consequences of Options Granted under the Option Plan

Options granted under the Option Plan may be either incentive stock options that
satisfy  the  requirements  of  Section  422 of the  Internal  Revenue  Code  or
non-statutory  options  that are not  intended  to meet such  requirements.  The
Federal income tax treatment for the two types of options differs as follows:

Incentive Stock Options.  No taxable income is recognized by the optionee at the
time of the option grant,  and no taxable income is generally  recognized at the
time the  option  is  exercised.  The  excess  of the fair  market  value of the
purchased  shares  over the  exercise  price  paid for the shares on the date of
exercise will be includible in alternative  minimum taxable income. The optionee
will,  however,  recognize  taxable  income in the year in which  the  purchased
shares are sold or otherwise made the subject of disposition.

For Federal tax  purposes,  dispositions  are divided into two  categories:  (i)
qualifying  and  (ii)  disqualifying.   The  optionee  will  make  a  qualifying
disposition  of the purchased  shares if the sale or other  disposition  of such
shares is made  after the  optionee  has held the  shares  for more than two (2)
years  after the grant  date of the  option and more than one (1) year after the
exercise  date.  If the  optionee  fails to satisfy  either of these two holding
periods prior to the sale or other disposition of the purchased  shares,  then a
disqualifying disposition will result.

Upon a  qualifying  disposition  of the  shares,  the  optionee  will  recognize
long-term  capital  gain in an  amount  equal to the  excess  of (i) the  amount
realized upon the sale or other  disposition  of the purchased  shares over (ii)
the exercise price paid for such shares. If there is a disqualifying disposition
of the shares,  then the excess of (i) the fair market  value of those shares on
the date the  option was  exercised  over (ii) the  exercise  price paid for the
shares will be taxable as ordinary  income.  Any additional gain recognized upon
the disposition will be a capital gain.

If the optionee makes a disqualifying  disposition of the purchased shares, then
the Company will be entitled to an income tax  deduction for the taxable year in
which such  disposition  occurs equal to the excess of (i) the fair market value
of such shares on the date the option was exercised over (ii) the exercise price
paid for the  shares.  In no

                                       21
<PAGE>

other  instance  will the  Company be allowed a  deduction  with  respect to the
optionee's disposition of the purchased shares. The Company anticipates that any
compensation  deemed  paid  by  the  Company  upon  one  or  more  disqualifying
dispositions  of  incentive  stock  option  shares  by the  Company's  executive
officers  will  remain  deductible  by the Company and will not have to be taken
into account for purposes of the $1 million limitation per covered individual on
the deductibility of the compensation paid to certain executive  officers of the
Company.

Non-Statutory  Options.  No taxable income is recognized by an optionee upon the
grant of a non-statutory option. The optionee will in general recognize ordinary
income in the year in which the option is  exercised  equal to the excess of the
fair market value of the purchased shares on the exercise date over the exercise
price paid for the shares,  and the optionee will be required to satisfy the tax
withholding requirements applicable to such income.

Special  provisions  of the Internal  Revenue Code apply to the  acquisition  of
Common Stock under a non-statutory option if the purchased shares are subject to
repurchase  by the  Company.  These  special  provisions  may be  summarized  as
follows:


                           (i) If  the  shares  acquired  upon  exercise  of the
non-statutory  option are subject to  repurchase  by the Company at the original
exercise  price in the event of the  optionee's  termination of service prior to
vesting in such shares,  the optionee will not  recognize any taxable  income at
the time of exercise but will have to report as ordinary income, as and when the
Company's repurchase right lapses, an amount equal to the excess of (a) the fair
market value of the shares on the date such repurchase right lapses with respect
to such shares over (b) the exercise price paid for the shares.

                           (ii) The optionee may,  however,  elect under Section
83(b) of the Internal  Revenue Code to include as ordinary income in the year of
exercise of the  non-statutory  option an amount  equal to the excess of (a) the
fair market value of the purchased shares on the exercise date (determined as if
the shares  were not  subject to the  Company's  repurchase  right) over (b) the
exercise price paid for such shares.  If the Section 83(b) election is made, the
optionee  will not recognize any  additional  income as and when the  repurchase
right lapses. The Company will be entitled to a business expense deduction equal
to the amount of ordinary income  recognized by the optionee with respect to the
exercised non-statutory option. The deduction will in general be allowed for the
taxable year of the Company in which such  ordinary  income is recognized by the
optionee.  The  Company  anticipates  that the  compensation  deemed paid by the
Company upon the exercise of non-statutory options with exercise prices equal to
the fair  market  value of the  option  shares  on the grant  date  will  remain
deductible  by the  Company  and  will not have to be  taken  into  account  for
purposes  of  the  $1  million   limitation   per  covered   individual  on  the
deductibility  of the  compensation  paid to certain  executive  officers of the
Company.

Stock Appreciation Rights. An optionee who is granted a stock appreciation right
will  recognize  ordinary  income in the year of exercise equal to the amount of
the  appreciation  distribution.  The  Company  will be  entitled  to a business
expense deduction equal to the appreciation distribution for the taxable year of
the Company in which the ordinary income is recognized by the optionee.

Stock Issuances.  The tax principles  applicable to direct stock issuances under
the Option Plan will be substantially the same as those summarized above for the
exercise of non-statutory option grants.

                              Accounting Treatment

Under  present  accounting  principles,  neither  the grant nor the  exercise of
options  issued  with an exercise  price  equal to the fair market  value of the
option  shares on the  grant  date will  result in any  charge to the  Company's
earnings.  However,  the  number  of  outstanding  options  may be a  factor  in
determining the Company's reported earnings per share.

Should one or more optionees be granted stock  appreciation  rights that have no
conditions upon exercisability  other than a service or employment  requirement,
then  such  rights  will  result  in  a  compensation   expense  to  be

                                       22
<PAGE>

charged periodically against the Company's earnings.  Accordingly, at the end of
each fiscal  quarter,  the amount (if any) by which the fair market value of the
shares of Common Stock subject to such outstanding stock appreciation rights has
increased from prior quarter-end will be accrued as compensation  expense to the
extent such fair market value is in excess of the  aggregate  exercise  price in
effect for such rights.

Recommendation of the Board of Directors

THE BOARD OF DIRECTORS  RECOMMENDS  A VOTE FOR THE APPROVAL OF THE  AMENDMENT TO
THE COMPANY'S 1995 STOCK OPTION/STOCK ISSUANCE PLAN.


                                 PROPOSAL NO. 4

         PROPOSAL NO. 4 - AMENDMENT TO THE EMPLOYEE STOCK PURCHASE PLAN

         The stockholders are being asked to approve an amendment to the Clarify
Inc.  Employee Stock Purchase Plan (the "Purchase  Plan") to increase the number
of shares issuable  thereunder by 500,000 shares.  The Purchase Plan was adopted
by the Board and approved by the  stockholders  on September 14, 1995. The Board
approved the amendment to the Purchase Plan on April 9, 1997. The Purchase Plan,
and the right of participants to make purchases thereunder,  is intended to meet
the  requirements of an "employee stock purchase plan" as defined in Section 423
of the Internal Revenue Code (the "Code").

         The following summary of certain Purchase Plan provisions is qualified,
in its entirety,  by reference to the Purchase Plan. Copies of the Purchase Plan
document may be obtained by a stockholder  upon written request to the Secretary
of the Company at the executive offices in San Jose, California.

         Purpose.  The purpose of the Purchase  Plan is to provide  employees of
the Company and  designated  parent or  subsidiary  corporations  (collectively,
"Participating Companies") an opportunity to participate in the ownership of the
Company by purchasing  Common Stock of the Company through  payroll  deductions.
The Company is the only Participating Company in the Purchase Plan.

         The  Purchase  Plan is  intended  to benefit the Company as well as its
stockholders and employees.  The Purchase Plan gives employees an opportunity to
purchase shares of Common Stock at a favorable  price. The Company believes that
the stockholders will correspondingly benefit from the increased interest on the
part of participating  employees in the  profitability of the Company.  Finally,
the  Company  will  benefit  from the  periodic  investments  of equity  capital
provided by participants in the Purchase Plan.

         Administration.  The Purchase Plan is administered by the  Compensation
Committee of the Board (the  "Committee").  All costs and  expenses  incurred in
plan  administration will be paid by the Company without charge to participants.
Cash proceeds received by the Company from payroll deductions under the Purchase
Plan generally shall be credited to a non-interest bearing book account.

         Shares and Terms.  The stock  issuable  under the Purchase  Plan is the
Company's authorized but unissued or reacquired Common Stock. The maximum number
of shares of Common Stock that may be issued in the aggregate under the Purchase
Plan is  1,370,000,  adjusted as described in the  "Adjustment"  section of this
description,  including 500,000 shares which is the subject of this Proposal No.
4. Common Stock  subject to a terminated  purchase  right shall be available for
purchase pursuant to purchase rights subsequently granted.

         Adjustments.  If  any  change  in  the  Common  Stock  occurs  (through
recapitalization,  stock dividend,  stock split, combination of shares, exchange
of shares,  or other change  affecting the  outstanding  Common Stock as a class
without the Company's receipt of consideration),  appropriate  adjustments shall
be made by the Company to 

                                       23
<PAGE>

the class and maximum  number of shares  subject to the  Purchase  Plan,  to the
class and maximum number of shares  purchasable  by each  participant on any one
purchase  date,  and the class and number of shares and purchase price per share
subject to  outstanding  purchase  rights in order to prevent  the  dilution  or
enlargement of benefits thereunder.

         Eligibility.  Generally,  any individual who has completed  thirty (30)
days of service and is customarily employed by a Participating Company more than
20 hours per week and for more than five months per calendar year is eligible to
participate  in the Purchase Plan and may enter an offering  period on the start
date of any purchase  period  within such  offering  period.  Approximately  341
employees  (including 4 officers)  were eligible to  participate in the Purchase
Plan as of April 30, 1997.

         Offering  Periods.  The  Purchase  Plan is  implemented  by a series of
successive  offering  periods  which  generally  have a duration of  twenty-four
months;  each offering period is comprised of a series of one or more successive
purchase  periods,  which  will have a  duration  of six (6)  months.  The first
offering period began on the date of execution of the underwriting  agreement in
connection  with the Company's  initial public  offering and will end on October
31, 1997;  the next offering  period will commence on the first  business day in
November 1997. The purchase  periods during the initial offering period ended or
will end on April 30,  1996,  October 31,  1996,  April 30, 1997 and October 31,
1997.  The Committee in its  discretion  may vary the beginning  date and ending
date of the offering periods prior to their  commencement,  provided no offering
period shall exceed twenty-four (24) months in length.

         The participant  will have a separate  purchase right for each offering
period in which he or she  participates.  The purchase  right will be granted on
the first day of the  offering  period and will be  automatically  exercised  in
successive  installments  on the last day of each  purchase  period  within  the
offering period.

         Purchase Price. The purchase price per share under the Purchase Plan is
85% of the lower of (i) the fair market  value of a share of Common Stock on the
first day of the  applicable  offering  period or, if later,  the  participant's
entry date into the offering period, or (ii) the fair market value of a share of
Common Stock on the purchase date.  However,  if the participant's entry date is
not the first day of the applicable  offering period, the clause (i) amount will
not be less than the fair market  value of a share of Common  Stock on the start
date of such  offering  period.  Generally,  the fair market value of the Common
Stock on a given date is the closing price of the Common  Stock,  as reported on
the Nasdaq National Market.  The market value of the Common Stock as reported on
the Nasdaq National Market as of April 30, 1997, was $_____ per share.

         Limitations.  The plan imposes certain limitations upon a participant's
rights to acquire Common Stock, including the following:

     1.  No  purchase  right  shall be granted  to any  person  who  immediately
         thereafter would own, directly or indirectly, stock or hold outstanding
         options or rights to purchase  stock  possessing  five  percent (5%) or
         more of the total  combined  voting  power or value of all  classes  of
         stock of the Company or any of its parent or subsidiary corporations.

     2.  In no event shall a  participant  be  permitted  to purchase  more than
         2,000  shares on any one purchase date.

     3.  The right to  purchase  Common  Stock under the  Purchase  Plan (or any
         other  employee  stock  purchase  plan that the  Company  or any of its
         subsidiaries  may  establish) in an offering  intended to qualify under
         Section 423 of the Code may not accrue at a rate that  exceeds  $25,000
         in fair market value of such Common Stock  (determined at the time such
         purchase right is granted) for any calendar year in which such purchase
         right is outstanding.

      The purchase right shall be exercisable only by the Participant during the
Participant's  lifetime  and  shall not be  assignable  or  transferable  by the
Participant.

                                       24
<PAGE>

         Payment of Purchase Price;  Payroll  Deductions.  Payment for shares by
participants shall be by accumulation of after-tax payroll deductions during the
purchase  period.  The  deductions  may not exceed 15% of a  participant's  cash
earnings  paid  during a purchase  period,  up to $12,500 per  purchase  period.
Earnings for this purpose will include  elective pre-tax  contributions  under a
Code Section 125 or 401(k) plan, bonuses, overtime, commissions,  profit-sharing
distributions   and  other   incentive-type   payments   but  will  not  include
contributions  to any  deferred  compensation  plan or welfare  benefit  program
(except a 125 or 401(k) plan).

         The participant  will receive a purchase right for each offering period
in which he or she participates to purchase up to the number of shares of Common
Stock determined by dividing such participant's  payroll deductions  accumulated
prior to the purchase  date by the  applicable  purchase  price  (subject to the
"Limitations"  section).  Any payroll deductions  accumulated in a participant's
account that are not sufficient to purchase a full share will be retained in the
participant's  account for the  subsequent  purchase  period.  No interest shall
accrue on the payroll deductions of a participant in the Purchase Plan.

         Termination  and Change to Payroll  Deductions.  A purchase right shall
terminate  at the end of the  offering  period  or  earlier  if the  participant
terminates  employment for any reason, and then any payroll deductions which the
participant  may have made with respect to a terminated  purchase  right will be
refunded.  A  participant  may  decrease  his or her  deductions  once  during a
purchase  period and may increase the rate of his or her deductions up to 15% of
earnings, effective as of the start date of the next purchase period.

         Amendment and  Termination.  The Purchase Plan shall continue in effect
until the earlier of (i) the last business day in October 2005, (ii) the date on
which all shares  available for issuance under the Purchase Plan shall have been
issued or (iii) a Corporate  Transaction,  unless the  Purchase  Plan is earlier
terminated by the Board in its discretion.

         The Board may at any time  alter,  amend,  suspend or  discontinue  the
Purchase Plan, provided that, without the approval of the stockholders,  no such
action may (i) alter the  purchase  price  formula so as to reduce the  purchase
price payable for shares under the Purchase Plan, (ii)  materially  increase the
number of shares  issuable  under the  Purchase  Plan or the  maximum  number of
shares  purchasable per participant,  or (iii) materially  increase the benefits
accruing  to  participants  under the  Purchase  Plan or  materially  modify the
eligibility requirements.

         In  addition,   the  Company  has  specifically   reserved  the  right,
exercisable in the sole  discretion of the Board, to terminate the Purchase Plan
immediately  following any six-month purchase period. If such right is exercised
by the Board,  then the  Purchase  Plan will  terminate  in its  entirety and no
further  purchase  rights will be granted or exercised,  and no further  payroll
deductions shall thereafter be collected under the Purchase Plan.

         Corporate Transaction. In the event of (i) a merger or consolidation in
which securities  possessing more than fifty percent (50%) of the total combined
voting power of the Company's outstanding securities are transferred to a person
or persons different from the persons holding those securities immediately prior
to such  transaction or (ii) the sale,  transfer or other  disposition of all or
substantially  all of the  assets of the  Company  in  complete  liquidation  or
dissolution  of the Company (a "Corporate  Transaction"),  each  purchase  right
under the  Purchase  Plan will  automatically  be exercised  immediately  before
consummation of the Corporate Transaction as if such date were the last purchase
date of the  offering  period.  The  purchase  price per share shall be equal to
eighty-five percent (85%) of the lower of (i) the fair market value per share of
Common Stock on the start date of the offering  period (or on the  participant's
entry date,  if later) or (ii) the fair market  value per share of Common  Stock
immediately prior to the effective date of such Corporate Transaction.  However,
if the participant's  entry date is not the first day of the applicable offering
period,  the clause (i) amount will not be less than the fair market  value of a
share of Common  Stock on the start date of such  offering  period.  Any payroll
deductions  not  applied to such  purchase  shall be  promptly  refunded  to the
participant.

         The grant of purchase  rights  under the  Purchase  Plan will in no way
affect the right of the Company to adjust, reclassify,  reorganize, or otherwise
change its capital or business  structure  or to merge,  consolidate,  dissolve,
liquidate or sell or transfer all or any part of its business or assets.

                                       25
<PAGE>

         Proration of Purchase  Rights.  If the total number of shares of Common
Stock for which purchase rights are to be granted on any date exceeds the number
of shares then remaining  available under the Purchase Plan, the Committee shall
make a pro rata allocation of the shares remaining.

         Federal Income Tax Consequences. The following is a general description
of  certain  federal  income  tax   consequences  of  the  Purchase  Plan.  This
description does not purport to be complete.

         The Purchase Plan is intended to qualify as an "employee stock purchase
plan" under Section 423 of the Code. Under a plan which so qualifies, no taxable
income will be reportable by a participant,  and no deductions will be allowable
to the Company, by reason of the grant or exercise of the purchase rights issued
thereunder. A participant will, however, recognize taxable income in the year in
which  the  purchased   shares  are  sold  or  otherwise  made  the  subject  of
disposition.

         A  sale  or  other  disposition  of  the  purchased  shares  will  be a
disqualifying  disposition if made before the later of two years after the start
of the offering  period in which such shares were acquired or one year after the
shares are purchased.  If the participant  makes a disqualifying  disposition of
the  purchased  shares,  then the  Company  will be  entitled  to an income  tax
deduction,  for the taxable year in which such disposition occurs,  equal to the
amount by which the fair  market  value of such  shares on the date of  purchase
exceeded the purchase price, and the participant will be required to satisfy the
employment and income tax withholding requirements applicable to such income. In
no other  instance  will the Company be allowed a deduction  with respect to the
participant's disposition of the purchased shares.

         Any  additional  gain or loss  recognized  upon the  disposition of the
shares will be a capital  gain,  which will be long-term if the shares have been
held  for more  than one (1) year  following  the  date of  purchase  under  the
Purchase Plan.

         The  foregoing  is  only a  summary  of  the  federal  income  taxation
consequences  to the  participant  and the  Company  with  respect to the shares
purchased under the Purchase Plan. In addition, the summary does not discuss the
tax  consequences of a  participant's  death or the income tax laws of any city,
state or foreign country in which the participant may reside.

         New  Purchase  Plan  Benefits.  Since  purchase  rights are  subject to
discretion,  including an employee's decision not to participate in the Purchase
Plan,  awards  under  the  Purchase  Plan for the  current  fiscal  year are not
determinable. On April 30, 1996 and October 31, 1996, each of the Named Officers
purchased the number of shares set forth beside  his/her name:  Mr. Stamm: 0 and
0; Mr. Fritz: 2,000 and 2,000; Ms. Novitsky:  2,000 and 1,997; Mr. Raynor: 2,000
and 1,979;  and Mr.  Spinner:  2,000 and 2,000.  In addition,  each of the Named
Officers,  other than Mr. Stamm, but including Ms. Novitsky,  and Messrs. Fritz,
Raynor and  Spinner,  has the right to  purchase  a maximum  of 2,000  shares of
Common  Stock at a price  that will not  exceed  $5.525 per share on each of the
April 30, 1997 and October 31, 1997 purchase dates.

Recommendation of the Board of Directors

THE BOARD OF DIRECTORS  RECOMMENDS  A VOTE FOR THE APPROVAL OF THE  AMENDMENT TO
THE COMPANY'S PURCHASE PLAN.

                                 PROPOSAL NO. 5

                     RATIFICATION OF INDEPENDENT ACCOUNTANTS

         The Company is asking the  stockholders  to ratify the  appointment  of
Coopers & Lybrand L.L.P. as the Company's independent public accountants for the
fiscal year ending December 31, 1997. The  affirmative  vote of 

                                       26
<PAGE>

the holders of a majority of shares  present or  represented by proxy and voting
at the Annual  Meeting will be required to ratify the  appointment  of Coopers &
Lybrand L.L.P.

         In the event the stockholders fail to ratify the appointment, the Board
of Directors will reconsider its selection. Even if the appointment is ratified,
the Board of  Directors,  in its  discretion,  may direct the  appointment  of a
different  independent  accounting firm at any time during the year if the Board
of  Directors  feels  that  such a  change  would  be in the  Company's  and its
stockholders' best interests.

         Coopers & Lybrand L.L.P. has audited the Company's financial statements
for its last seven fiscal years. Its  representatives are expected to be present
at the Annual  Meeting,  will have the  opportunity  to make a statement if they
desire to do so, and will be available to respond to appropriate questions.

Recommendation of the Board of Directors

         THE BOARD OF DIRECTORS  RECOMMENDS A VOTE FOR THE  RATIFICATION  OF THE
SELECTION  OF COOPERS & LYBRAND  L.L.P.  TO SERVE AS THE  COMPANY'S  INDEPENDENT
PUBLIC ACCOUNTANTS FOR THE FISCAL YEAR ENDING DECEMBER 31, 1997.

                COMPLIANCE WITH SECTION 16(a) OF THE EXCHANGE ACT

         The members of the Board of Directors,  the  executive  officers of the
Company and persons who hold more than 10% of the Company's  outstanding  Common
Stock  are  subject  to the  reporting  requirements  of  Section  16(a)  of the
Securities Exchange Act of 1934, as amended,  which require them to file reports
with  respect  to their  ownership  of the  Company's  Common  Stock  and  their
transactions  in such Common  Stock.  Based upon (i) the copies of Section 16(a)
reports that the Company  received  from such persons for their 1996 fiscal year
transactions  in the Common Stock and their  Common Stock  holdings and (ii) the
written representations received from one or more of such persons that no annual
Form 5 reports were  required to be filed by them for the 1996 fiscal year,  the
Company  believes that all reporting  requirements  under Section 16(a) for such
fiscal year were met in a timely manner by its executive officers, Board members
and greater than ten-percent  stockholders,  except that Messrs.  Fritz, Liotta,
Raynor  and  Spinner  and Ms.  Novitsky  filed one  report  late  reporting  one
transaction   and  Mr.   Jorasch  filed  three  reports  late   reporting   five
transactions.

                                    FORM 10-K

         THE COMPANY WILL MAIL WITHOUT CHARGE,  UPON WRITTEN REQUEST,  A COPY OF
THE  COMPANY'S  FORM 10-K REPORT FOR FISCAL YEAR 1996,  INCLUDING  THE FINANCIAL
STATEMENTS,  SCHEDULE AND LIST OF EXHIBITS.  REQUESTS  SHOULD BE SENT TO CLARIFY
INC.,  2125  O'Nel  Drive,  SAN JOSE,  CALIFORNIA  95131,  ATTN:  RAY M.  FRITZ,
CORPORATE FINANCE.

                  STOCKHOLDER PROPOSALS FOR 1997 ANNUAL MEETING

         Stockholder  proposals  that are  intended to be  presented at the 1997
Annual Meeting that are eligible for inclusion in the Company's  proxy statement
and related proxy  materials for that meeting under the applicable  rules of the
Securities  and  Exchange  Commission  must be received by the Company not later
than January 16, 1997 in order to be included. Such stockholder proposals should
be addressed to Clarify  Inc.,  2125 O'Nel Drive,  San Jose,  California  95131,
Attn: Ray M. Fritz, Corporate Finance.

                                       27
<PAGE>

                                  OTHER MATTERS

         The Board knows of no other  matters to be  presented  for  stockholder
action at the Annual Meeting.  However, if other matters do properly come before
the Annual  Meeting or any  adjournments  or  postponements  thereof,  the Board
intends  that the persons  named in the proxies  will vote upon such  matters in
accordance with their best judgment.

                                           BY ORDER OF THE BOARD OF DIRECTORS,



                                           David A. Stamm
                                           President and Chief Executive Officer

San Jose, California
May 5, 1997



- --------------------------------------------------------------------------------

WHETHER OR NOT YOU PLAN TO ATTEND THE ANNUAL  MEETING,  PLEASE  COMPLETE,  SIGN,
DATE AND PROMPTLY  RETURN THE  ACCOMPANYING  PROXY IN THE ENCLOSED  POSTAGE-PAID
ENVELOPE.  YOU MAY REVOKE YOUR PROXY AT ANY TIME PRIOR TO THE ANNUAL MEETING. IF
YOU DECIDE TO ATTEND THE ANNUAL  MEETING AND WISH TO CHANGE YOUR PROXY VOTE, YOU
MAY DO SO AUTOMATICALLY BY VOTING IN PERSON AT THE MEETING.

THANK YOU FOR YOUR ATTENTION TO THIS MATTER.  YOUR PROMPT  RESPONSE WILL GREATLY
FACILITATE ARRANGEMENTS FOR THE ANNUAL MEETING.

- --------------------------------------------------------------------------------

                                       28

<PAGE>

                                  CLARIFY INC.
                          EMPLOYEE STOCK PURCHASE PLAN

                          (As amended on April 9, 1997)


I.       PURPOSE OF THE PLAN

         This Employee  Stock Purchase Plan is intended to promote the interests
of Clarify Inc. by providing  eligible employees with the opportunity to acquire
a  proprietary   interest  in  the  Corporation   through   participation  in  a
payroll-deduction  based  employee stock purchase plan designed to qualify under
Section 423 of the Code.


         Capitalized terms herein shall have the meanings assigned to such terms
in the attached Appendix.


II.      ADMINISTRATION OF THE PLAN

         The Plan  Administrator  shall have full  authority  to  interpret  and
construe any provision of the Plan and to adopt such rules and  regulations  for
administering  the Plan as it may deem  necessary  in order to  comply  with the
requirements of Code Section 423. Decisions of the Plan  Administrator  shall be
final and binding on all parties having an interest in the Plan.


III.     STOCK SUBJECT TO PLAN

         A.       The  stock  purchasable  under  the Plan  shall be  shares  of
                  authorized but unissued or reacquired  Common Stock  including
                  shares of  Common  Stock  purchased  on the open  market.  The
                  maximum  number of shares of Common  Stock which may be issued
                  over  the  term  of  the  Plan  shall  not  exceed   1,370,000
                  shares.(1)

         B.       Should any change be made to the Common Stock by reason of any
                  stock split, stock dividend, recapitalization,  combination of
                  shares,  exchange  of shares  or other  change  affecting  the
                  outstanding  Common Stock as a class without the Corporation's
                  receipt of  consideration,  appropriate  adjustments  shall be
                  made  to (i)  the  maximum  number  and  class  of  securities
                  issuable under the Plan,  (ii) the maximum number and class of
                  securities  purchasable  per  Participant  on any one Purchase
                  Date and (iii) the  number  and  class of  securities  and the
                  price per  share in effect  under  each  outstanding  purchase
                  right in order to  prevent  the  dilution  or  enlargement  of
                  benefits thereunder.

- --------
(1) All share  numbers  have been  adjusted to reflect a 2 for 1 stock  dividend
approved  by the  Board on  September  18,  1996 for  stockholders  of record on
September 30, 1996.


                                       1

<PAGE>

IV.      OFFERING PERIODS

         A.       Shares of Common Stock shall be offered for purchase under the
                  Plan through a series of  successive  offering  periods  until
                  such time as (i) the maximum  number of shares of Common Stock
                  available  for  issuance   under  the  Plan  shall  have  been
                  purchased (ii) the Plan shall have been sooner terminated.

         B.       Each offering  period shall be of such duration (not to exceed
                  twenty-four   (24)   months)   as   determined   by  the  Plan
                  Administrator  prior to the start date.  The initial  offering
                  period shall  commence at the Effective  Time and terminate on
                  the last  business  day in  October  1997.  The next  offering
                  period  shall  commence on the first  business day in November
                  1997,  and  subsequent  offering  periods  shall  commence  as
                  designated by the Plan Administrator.

         C.       Each offering  period shall be comprised of a series of one or
                  more successive Purchase Periods. Purchase Periods shall begin
                  on the first  business day in May and  November  each year and
                  terminate  on  the  last  business  day  in  October  and  the
                  following April,  respectively,  each year. However, the first
                  Purchase  Period  under  the  initial  offering  period  shall
                  commence  at the  Effective  Time  and  terminate  on the last
                  business day in April 1996.

V.       ELIGIBILITY

         A.       Each  individual who is an Eligible  Employee at the Effective
                  Time shall be eligible to enter the  initial  offering  period
                  and any subsequent offering period under the Plan on the start
                  date of any  Purchase  Period  within  that  offering  period,
                  provided he or she remains an Eligible  Employee on such start
                  date.

         B.       Each  individual  who becomes an Eligible  Employee  after the
                  Effective  Time shall be eligible to enter an offering  period
                  under the Plan on the start date of any Purchase Period within
                  that  offering  period,   provided  such  individual  (i)  has
                  completed  thirty (30) days of service with the Corporation or
                  any  Corporate  Affiliate  prior to such  start  date and (ii)
                  remains an Eligible Employee on such start date.

         C.       The date an  individual  enters an  offering  period  shall be
                  designated his or her Entry Date for purposes of that offering
                  period.

         D.       To participate in the Plan for a particular  offering  period,
                  the  Eligible  Employee  must  complete the  enrollment  forms
                  prescribed  by  the  Plan  Administrator  (including  a  stock
                  purchase agreement and a payroll deduction authorization form)
                  and  file  such  forms  with the  Plan  Administrator  (or its
                  designate) on or before his or her scheduled Entry Date.

                                       2

<PAGE>

VI.      PAYROLL DEDUCTIONS

         A.       The  payroll  deduction  authorized  by  the  Participant  for
                  purposes of  acquiring  shares of Common  Stock under the Plan
                  may be  any  multiple  of one  percent  (1%)  of the  Eligible
                  Earnings paid to the  Participant  during each Purchase Period
                  within  that  offering  period,  up to a  maximum  of  fifteen
                  percent (15%) but in no event to exceed  Twelve  Thousand Five
                  Hundred Dollars  ($12,500) per Purchase Period.  The deduction
                  rate so authorized  shall continue in effect for the remainder
                  of the  offering  period,  except to the  extent  such rate is
                  changed in accordance with the following guidelines:

                  1.       The Participant  may, at any time during the offering
                           period,  reduce his or her rate of payroll  deduction
                           to become  effective as soon as possible after filing
                           the appropriate form with the Plan Administrator. The
                           Participant  may not,  however,  effect more than one
                           (1) such reduction per Purchase Period.

                  2.       The Participant may, prior to the commencement of any
                           new  Purchase  Period  within  the  offering  period,
                           increase the rate of his or her payroll  deduction by
                           filing   the   appropriate   form   with   the   Plan
                           Administrator. The new rate (which may not exceed the
                           fifteen percent (15%) or Twelve Thousand Five Hundred
                           Dollars ($12,500)  maximum) shall become effective as
                           of the start date of the  Purchase  Period  following
                           the filing of such form.

         B.       Payroll  deductions  shall begin on the first payday following
                  the  Participant's  Entry  Date into the  offering  period and
                  shall (unless sooner  terminated by the Participant)  continue
                  through  the payday  ending with or  immediately  prior to the
                  last day of that  offering  period.  The amounts so  collected
                  shall be credited to the Participant's  book account under the
                  Plan,  but no interest  shall be paid on the balance from time
                  to time  outstanding  in such account.  The amounts  collected
                  from  the  Participant  shall  not be held  in any  segregated
                  account or trust fund and may be  commingled  with the general
                  assets  of the  Corporation  and  used for  general  corporate
                  purposes.

         C.       Payroll   deductions  shall   automatically   cease  upon  the
                  termination of the Participant's  purchase right in accordance
                  with the provisions of the Plan.

         D.       The  Participant's  acquisition of Common Stock under the Plan
                  on any  Purchase  Date shall  neither  limit nor  require  the
                  Participant's  acquisition  of Common Stock on any  subsequent
                  Purchase Date, whether within the same or a different offering
                  period.

                                       3

<PAGE>

VII.     PURCHASE RIGHTS

         A.       Grant of  Purchase  Right.  A  Participant  shall be granted a
                  separate  purchase right for each offering  period in which he
                  or she  participates.  The purchase  right shall be granted on
                  the  Participant's  Entry  Date into the  offering  period and
                  shall  provide  the  Participant  with the  right to  purchase
                  shares of Common Stock, in a series of successive installments
                  over the remainder of such offering period, upon the terms set
                  forth below.  The  Participant  shall execute a stock purchase
                  agreement  embodying such terms and such other provisions (not
                  inconsistent with the Plan) as the Plan Administrator may deem
                  advisable.

                  Under no circumstances  shall purchase rights be granted under
                  the Plan to any Eligible  Employee if such  individual  would,
                  immediately  after the grant,  own (within the meaning of Code
                  Section 424(d)) or hold outstanding options or other rights to
                  purchase  stock  possessing  five  percent (5%) or more of the
                  total  combined  voting power or value of all classes of stock
                  of the Corporation or any Corporate Affiliate.


         B.       Exercise of the Purchase  Right.  Each purchase right shall be
                  automatically  exercised in  installments  on each  successive
                  Purchase Date within the offering period, and shares of Common
                  Stock  shall  accordingly  be  purchased  on  behalf  of  each
                  Participant   (other  than  any   Participant   whose  payroll
                  deductions  have  previously  been refunded in accordance with
                  the  Termination of Purchase Right  provisions  below) on each
                  such Purchase Date. The purchase shall be effected by applying
                  the Participant's  payroll  deductions for the Purchase Period
                  ending on such  Purchase  Date  (together  with any  carryover
                  deductions from the preceding Purchase Period) to the purchase
                  of whole shares of Common Stock  (subject to the limitation on
                  the maximum number of shares  purchasable  per  Participant on
                  any one Purchase Date) at the purchase price in effect for the
                  Participant for that Purchase Date.

         C.       Purchase  Price.  The purchase price per share at which Common
                  Stock will be  purchased on the  Participant's  behalf on each
                  Purchase  Date within the  offering  period  shall not be less
                  than  eighty-five  percent  (85%) of the lower of (i) the Fair
                  Market  Value per share of Common  Stock on the  Participant's
                  Entry Date into that  offering  period or (ii) the Fair Market
                  Value  per  share  of  Common  Stock  on that  Purchase  Date.
                  However,  for each Participant  whose Entry Date is other than
                  the start date of the offering  period,  the clause (i) amount
                  shall in no event be less than the Fair Market Value per share
                  of Common Stock on the start date of that offering period. The
                  Plan  Administrator  shall  determine the  percentage for each
                  Purchase Period prior to the start date.

         D.       Number of Purchasable  Shares.  The number of shares of Common
                  Stock  purchasable  by a  Participant  on each  Purchase  Date
                  during the offering period shall be the number of whole shares
                  obtained by dividing the amount collected from the Participant
                  through payroll  deductions  during the Purchase Period ending
                  with  that

                                       4
<PAGE>

                  Purchase Date (together with any carryover deductions from the
                  preceding Purchase Period) by the purchase price in effect for
                  the Participant for that Purchase Date.  However,  the maximum
                  number of shares of Common Stock  purchasable  per Participant
                  on any one  Purchase  Date  shall  not  exceed  2,000  shares,
                  subject  to  periodic  adjustments  in the  event  of  certain
                  changes in the Corporation's capitalization.

         E.       Excess Payroll Deductions.  Any payroll deductions not applied
                  to the purchase of shares of Common Stock on any Purchase Date
                  because they are not  sufficient  to purchase a whole share of
                  Common Stock shall be held for the purchase of Common Stock on
                  the next Purchase Date.  However,  any payroll  deductions not
                  applied  to the  purchase  of  Common  Stock by  reason of the
                  limitation on the maximum number of shares  purchasable by the
                  Participant on the Purchase Date shall be promptly refunded.

         F.       Termination of Purchase Right. The following  provisions shall
                  govern the termination of outstanding purchase rights:

                  1.       A  Participant  may,  at any  time  prior to the next
                           Purchase Date in the offering  period,  terminate his
                           or her  outstanding  purchase  right  by  filing  the
                           appropriate form with the Plan  Administrator (or its
                           designate),  and no further payroll  deductions shall
                           be collected from the Participant with respect to the
                           terminated  purchase  Right.  Any payroll  deductions
                           collected  during the  Purchase  Period in which such
                           termination occurs shall be immediately refunded.

                  2.       The  termination  of such  purchase  right  shall  be
                           irrevocable, and the Participant may not subsequently
                           rejoin the offering  period for which the  terminated
                           purchase  right  was  granted.  In  order  to  resume
                           participation in any subsequent offering period, such
                           individual  must  re-enroll  in the Plan (by making a
                           timely filing of the prescribed  enrollment forms) on
                           or before his or her  scheduled  Entry Date into that
                           offering period.

                  3.       Should the  Participant  cease to remain an  Eligible
                           Employee for any reason (including death,  disability
                           or change in status) while his or her purchase  right
                           remains  outstanding,  then that purchase right shall
                           immediately  terminate,  and all of the Participant's
                           payroll  deductions for the Purchase  Period in which
                           the purchase right so terminates shall be immediately
                           refunded.  However,  should the Participant  cease to
                           remain in  active  service  by reason of an  approved
                           unpaid leave of absence,  then the Participant  shall
                           have the  election,  exercisable  up  until  the last
                           business  day of the  Purchase  Period in which  such
                           leave commences, to (a) withdraw all the funds in the
                           Participant's  payroll  account  at the  time  of the
                           commencement  of such  leave or (b) have  such  funds
                           held for the  purchase  of  shares at the end of such
                           Purchase  Period.  In no  event,  however,  shall any
                           further   payroll   deductions   be   added   to  the
                           Participant's  account  during

                                       5
<PAGE>

                           such leave. Upon the  Participant's  return to active
                           service, his or her payroll deductions under the Plan
                           shall  automatically  resume at the rate in effect at
                           the time the leave began,  provided  the  Participant
                           returns to service  prior to the  expiration  date of
                           the offering period in which such leave began.

         G.       Corporate  Transaction.  Each outstanding purchase right shall
                  automatically be exercised, immediately prior to the effective
                  date of any  Corporate  Transaction,  by applying  the payroll
                  deductions  of each  Participant  for the  Purchase  Period in
                  which such  Corporate  Transaction  occurs to the  purchase of
                  whole  shares of Common  Stock at a  purchase  price per share
                  equal to  eighty-five  percent  (85%) of the  lower of (i) the
                  Fair   Market   Value  per  share  of  Common   Stock  on  the
                  Participant's  Entry  Date into the  offering  period in which
                  such  Corporate  Transaction  occurs  or (ii) the Fair  Market
                  Value  per  share of  Common  Stock  immediately  prior to the
                  effective date of such  Corporate  Transaction.  However,  the
                  applicable  limitation on the number of shares of Common Stock
                  purchasable  per  Participant  shall  continue to apply to any
                  such purchase,  and the clause (i) amount above shall not, for
                  any  Participant  whose Entry Date for the offering  period is
                  other than the start  date of that  offering  period,  be less
                  than the Fair Market  Value per share of Common  Stock on such
                  start date.

                  The Corporation shall use its best efforts to provide at least
                  ten (10)-days  prior written  notice of the  occurrence of any
                  Corporate  Transaction,  and Participants shall, following the
                  receipt  of such  notice,  have the right to  terminate  their
                  outstanding purchase rights prior to the effective date of the
                  Corporate Transaction.


         H.       Proration  of  Purchase  Rights.  Should  the total  number of
                  shares of Common Stock which are to be  purchased  pursuant to
                  outstanding  purchase rights on any particular date exceed the
                  number of shares then  available for issuance  under the Plan,
                  the Plan Administrator shall make a pro rata allocation of the
                  available shares on a uniform and nondiscriminatory basis, and
                  the payroll  deductions of each Participant,  to the extent in
                  excess of the aggregate  purchase price payable for the Common
                  Stock prorated to such individual, shall be refunded.

         I.       Assignability. During the Participant's lifetime, the purchase
                  right shall be exercisable  only by the  Participant and shall
                  not be assignable or transferable by the Participant.

         J.       Stockholder  Rights.  A Participant  shall have no stockholder
                  rights  with  respect  to  the  shares  subject  to his or her
                  outstanding  purchase  right until the shares are purchased on
                  the Participant's  behalf in accordance with the provisions of
                  the Plan and the  Participant has become a holder of record of
                  the purchased shares.

VIII.    ACCRUAL LIMITATIONS

                                       6

<PAGE>

         A.       No  Participant  shall be entitled to accrue rights to acquire
                  Common Stock pursuant to any purchase right  outstanding under
                  this Plan if and to the extent such  accrual  when  aggregated
                  with (i) rights to purchase  Common  Stock  accrued  under any
                  other  purchase right granted under this Plan and (ii) similar
                  rights  accrued  under other  employee  stock  purchase  plans
                  (within the meaning of Code Section 423) of the Corporation or
                  any  Corporate   Affiliate,   would   otherwise   permit  such
                  Participant to purchase more than Twenty-Five Thousand Dollars
                  ($25,000)  worth of stock of the  Corporation or any Corporate
                  Affiliate (determined on the basis of the Fair Market Value of
                  such stock on the date or dates such rights are  granted)  for
                  each calendar year such rights are at any time outstanding.

         B.       For  purposes  of  applying  such  accrual  limitations,   the
                  following provisions shall be in effect:

                  1.       The  right  to  acquire   Common   Stock  under  each
                           outstanding  purchase  right shall accrue in a series
                           of  installments  on each  successive  Purchase  Date
                           during  the  offering  period  on  which  such  right
                           remains outstanding.

                  2.       No  right  to   acquire   Common   Stock   under  any
                           outstanding purchase right shall accrue to the extent
                           the  Participant  has  already  accrued  in the  same
                           calendar year the right to acquire Common Stock under
                           one (1) or more other purchase rights at a rate equal
                           to Twenty-Five  Thousand  Dollars  ($25,000) worth of
                           Common  Stock  (determined  on the  basis of the Fair
                           Market  Value  of such  stock on the date or dates of
                           grant) for each calendar year such rights were at any
                           time outstanding.

         C.       If, by reason of such accrual limitations,  any purchase right
                  of a  Participant  does not accrue for a  particular  Purchase
                  Period,  then the payroll deductions that the Participant made
                  during  that  Purchase  Period with  respect to such  purchase
                  right shall be promptly refunded.

         D.       In the event there is any conflict  between the  provisions of
                  this  Article  and one or more  provisions  of the Plan or any
                  instrument issued  thereunder,  the provisions of this Article
                  shall be controlling.

IX.       EFFECTIVE DATE AND TERM OF THE PLAN

         A.       The Plan was  adopted by the Board on  September  14, 1995 and
                  became  effective on November 3, 1995. The Plan was amended on
                  April 29,  1996 to increase  the number of shares  issuable by
                  160,000  shares.  The  stockholders  approved the amendment on
                  June 25, 1996.  The Plan was amended again on April 4, 1997 to
                  increase the number of shares  issuable  thereunder by 500,000
                  shares,  provided no purchase rights granted under the Plan on
                  the basis of the share  increase  shall be  exercised,  and no
                  shares of Common  Stock shall be issued  hereunder,  until (i)
                  the  Plan   amendment   shall  have  been   approved   by  the
                  stockholders of the Corporation and (ii) the Corporation shall
                  have complied with all applicable requirements of the

                                       7
<PAGE>

                  1933 Act (including the  registration  of the shares of Common
                  Stock  issuable  under  the  Plan  on a  Form  S  registration
                  statement filed with the Securities and Exchange  Commission),
                  all applicable listing  requirements of any stock exchange (or
                  the Nasdaq National Market, if applicable) on which the Common
                  Stock  is  listed  for  trading   and  all  other   applicable
                  requirements  established by law or  regulation.  In the event
                  such stockholder approval is not obtained,  or such compliance
                  is not  effected  within  twelve (12) months after the date on
                  which the Plan  amendment  is adopted  by the Board,  then the
                  share  increase  shall  not take  effect  and the  Plan  shall
                  terminate  when  all  shares   authorized  by  the  Board  and
                  stockholders  have been issued  pursuant  to  purchase  rights
                  under the Plan.  Upon issuance of all authorized  shares,  the
                  Plan  shall  have no  further  force  or  effect  and all sums
                  collected  from  Participants  that  cannot be  applied to the
                  purchase of shares hereunder shall be refunded.

         B.       Unless  sooner   terminated  by  the  Board,  the  Plan  shall
                  terminate  upon the  earliest of (i) the last  business day in
                  October 2005, (ii) the date on which all shares  available for
                  issuance  under the Plan  shall  have been  sold  pursuant  to
                  purchase rights  exercised under the Plan or (iii) the date on
                  which all purchase  rights are exercised in connection  with a
                  Corporate  Transaction.  No further  purchase  rights shall be
                  granted or exercised,  and no further payroll deductions shall
                  be collected, under the Plan following its termination.

X.       AMENDMENT OF THE PLAN

         The Board may alter, amend, suspend or discontinue the Plan at any time
to become  effective  immediately  following  the close of any Purchase  Period.
However,   the  Board  may  not,  without  the  approval  of  the  Corporation's
stockholders,  (i)  materially  increase  the  number of shares of Common  Stock
issuable  under  the  Plan or the  maximum  number  of  shares  purchasable  per
Participant on any one Purchase Date, except for permissible  adjustments in the
event of certain  changes in the  Corporation's  capitalization,  (ii) alter the
purchase price formula so as to reduce the purchase price payable for the shares
of Common Stock  purchasable  under the Plan, or (iii)  materially  increase the
benefits  accruing  to  Participants  under the Plan or  materially  modify  the
requirements for eligibility to participate in the Plan.

XI.      GENERAL PROVISIONS

         A.       All costs and expenses  incurred in the  administration of the
                  Plan shall be paid by the Corporation.

         B.       Nothing  in the Plan shall  confer  upon the  Participant  any
                  right to  continue  in the  employ of the  Corporation  or any
                  Corporate  Affiliate  for any period of  specific  duration or
                  interfere with or otherwise  restrict in any way the rights of
                  the  Corporation  (or any Corporate  Affiliate  employing such
                  person)  or  of  the  Participant,  which  rights  are  hereby
                  expressly   reserved  by  each,  to  terminate  such  person's
                  employment at any time for any reason, with or without cause.

                                       8
<PAGE>

         C.       The  provisions  of the Plan shall be  governed by the laws of
                  the  State  of  California  without  resort  to  that  State's
                  conflict-of-laws rules.

                                       9
<PAGE>

                                   Schedule A


                          Corporations Participating in
                          Employee Stock Purchase Plan
                            As of the Effective Time

                                  Clarify Inc.

<PAGE>

                                    APPENDIX

         The following definitions shall be in effect under the Plan:

         A.       Board shall mean the Corporation's Board of Directors.

         B.       Code shall mean the Internal Revenue Code of 1986, as amended.

         C.       Common Stock shall mean the Corporation's common stock.

         D.       Corporate  Affiliate  shall  mean  any  parent  or  subsidiary
                  corporation  of the  Corporation  (as determined in accordance
                  with Code Section 424),  whether now existing or  subsequently
                  established.

         E.       Corporate  Transaction  shall  mean  either  of the  following
                  stockholder-approved  transactions to which the Corporation is
                  a party:

                  1.       a  merger  or   consolidation   in  which  securities
                           possessing more than fifty percent (50%) of the total
                           combined   voting   power   of   the    Corporation's
                           outstanding securities are transferred to a person or
                           persons  different  from the  persons  holding  those
                           securities immediately prior to such transaction, or

                  2.       the sale,  transfer  or other  disposition  of all or
                           substantially all of the assets of the Corporation in
                           complete    liquidation   or   dissolution   of   the
                           Corporation.

         F.       Corporation  shall mean Clarify Inc., a Delaware  corporation,
                  and any corporate successor to all or substantially all of the
                  assets  or  voting  stock  of  Clarify  Inc.   that  shall  by
                  appropriate action adopt the Plan.

         G.       Effective  Time shall mean the time at which the  Underwriting
                  Agreement  is  executed  and  finally  priced.  Any  Corporate
                  Affiliate that becomes a Participating  Corporation after such
                  Effective  Time shall  designate a subsequent  Effective  Time
                  with respect to its employee-Participants.

         H.       Eligible  Earnings shall mean the (i) regular base salary paid
                  to a Participant by one or more Participating Companies during
                  such  individual's  period of  participation in the Plan, plus
                  (ii) any pre-tax  contributions made by the Participant to any
                  Code Section  401(k) salary  deferral plan or any Code Section
                  125 cafeteria benefit program now or hereafter  established by
                  the Corporation or any Corporate Affiliate,  plus (iii) all of
                  the  following  amounts to the extent  paid in cash:  overtime
                  payments, bonuses,  commissions,  profit-sharing distributions
                  and other incentive-type payments.  However, Eligible Earnings
                  shall not include any  contributions  (other than Code Section
                  401(k)  or  Code  Section  125  contributions)   made  on  the
                  Participant's  behalf  by the  Corporation  or  any  Corporate
                  Affiliate to

                                      A-1

<PAGE>

                  any deferred  compensation plan or welfare benefit program now
                  or hereafter established.

         I.       Eligible  Employee shall mean any person who is engaged,  on a
                  regularly  scheduled  basis of more than twenty (20) hours per
                  week for more than five (5) months per calendar  year,  in the
                  rendition   of   personal   services   to  any   Participating
                  Corporation as an employee for earnings considered wages under
                  Code Section 3401(a).

         J.       Entry  Date  shall mean the date an  Eligible  Employee  first
                  commences participation in the offering period in effect under
                  the Plan.  The earliest Entry Date under the Plan shall be the
                  Effective Time.

         K.       Fair Market  Value per share of Common  Stock on any  relevant
                  date shall be  determined  in  accordance  with the  following
                  provisions:

                  1.       If the  Common  Stock  is at the time  traded  on the
                           Nasdaq  National  Market,  then the Fair Market Value
                           shall  be the  closing  selling  price  per  share of
                           Common Stock on the date in  question,  as such price
                           is reported by the National Association of Securities
                           Dealers  on  the  Nasdaq   National   Market  or  any
                           successor  system.  If  there is no  closing  selling
                           price for the Common  Stock on the date in  question,
                           then  the Fair  Market  Value  shall  be the  closing
                           selling  price on the last  preceding  date for which
                           such quotation exists.

                  2.       If the  Common  Stock  is at the time  listed  on any
                           Stock  Exchange,  then the Fair Market Value shall be
                           the closing  selling  price per share of Common Stock
                           on  the  date  in  question  on  the  Stock  Exchange
                           determined  by  the  Plan  Administrator  to  be  the
                           primary market for the Common Stock, as such price is
                           officially   quoted   in  the   composite   tape   of
                           transactions on such exchange. If there is no closing
                           selling  price  for the  Common  Stock on the date in
                           question,  then the Fair  Market  Value  shall be the
                           closing  selling price on the last preceding date for
                           which such quotation exists.

                  3.       For  purposes of the initial  offering  period  which
                           begins at the Effective  Time,  the Fair Market Value
                           shall be deemed to be equal to the price per share at
                           which the Common Stock is sold in the initial  public
                           offering pursuant to the Underwriting Agreement.

         L.       1933 Act shall mean the Securities Act of 1933, as amended.

         M.       Participant   shall   mean   any   Eligible   Employee   of  a
                  Participating Corporation who is actively participating in the
                  Plan.

         N.       Participating  Corporation shall mean the Corporation and such
                  Corporate  Affiliate or Affiliates  as may be authorized  from
                  time to time by the Board to extend the  benefits  of the Plan
                  to their Eligible Employees. The Participating Corporations in
                  the Plan as of the  Effective  Time  are  listed  in  attached
                  Schedule A.

                                      A-2
<PAGE>

         O.       Plan  shall mean the  Corporation's  Employee  Stock  Purchase
                  Plan, as set forth in this document.

         P.       Plan Administrator shall mean the committee of two (2) or more
                  Board members appointed by the Board to administer the Plan.

         Q.       Purchase  Date  shall  mean  the  last  business  day of  each
                  Purchase Period.  The initial Purchase Date shall be April 30,
                  1996.

         R.       Purchase Period shall mean each  successive  period within the
                  offering  period at the end of which there shall be  purchased
                  shares of Common Stock on behalf of each Participant.

         S.       Stock  Exchange  shall mean either the American Stock Exchange
                  or the New York Stock Exchange.

         T.       Underwriting  Agreement  shall mean the agreement  between the
                  Corporation and the  underwriter or underwriters  managing the
                  initial public offering of the Common Stock.


                                      A-3

<PAGE>

                                  CLARIFY INC.
                      1995 STOCK OPTION/STOCK ISSUANCE PLAN




                                   ARTICLE ONE
                               GENERAL PROVISIONS


          I.       PURPOSE OF THE PLAN

                   This 1995 Stock Option/Stock  Issuance  Plan is  intended  to
promote the  interests  of Clarify  Inc., a Delaware  corporation,  by providing
eligible  persons with the  opportunity  to acquire a proprietary  interest,  or
otherwise  increase  their  proprietary  interest,  in  the  Corporation  as  an
incentive for them to remain in the service of the Corporation.

                   Capitalized  terms shall have the  meanings  assigned to such
terms in the attached Appendix.

          II.      STRUCTURE OF THE PLAN

                   A. The Plan shall  be  divided  into  three  separate  equity
programs:

                                      (i) the Discretionary Option Grant Program
          under  which  eligible  persons  may,  at the  discretion  of the Plan
          Administrator, be granted options to purchase shares of Common Stock,

                                      (ii)  the  Stock  Issuance  Program  under
          which   eligible   persons  may,  at  the   discretion   of  the  Plan
          Administrator,  be  issued  shares of Common  Stock  directly,  either
          through  the  immediate  purchase  of such  shares  or as a bonus  for
          services rendered the Corporation (or any Parent or Subsidiary), and

                                      (iii) the  Automatic  Option Grant Program
          under which  Eligible  Directors  shall  automatically  receive option
          grants at periodic intervals to purchase shares of Common Stock.

                   B. The provisions of Articles One and Five shall apply to all
equity programs under the Plan and shall accordingly govern the interests of all
persons under the Plan.

          III.     ADMINISTRATION OF THE PLAN

                   A. The  Primary  Committee  shall  have  sole  and  exclusive
authority  to  administer  the  Discretionary  Option  Grant and Stock  Issuance
Programs with respect to Section 16 Insiders. No non-employee Board member shall
be eligible to serve on the Primary Committee if such individual has, during the
twelve  (12)-month  period  immediately   preceding  the  date  of  his  or  her
appointment  to the  Committee or (if shorter)  the period  commencing  with the
Section  12(g)  Registration  Date  and  ending  with  the  date  of  his or her
appointment to the Primary  Committee,  received an option grant or direct stock
issuance under the Plan or any stock option,

                                       1

<PAGE>

stock  appreciation,  stock bonus or other stock plan of the Corporation (or any
Parent or  Subsidiary),  other  than  pursuant  to the  Automatic  Option  Grant
Program.

                   B. Administration of the Discretionary Option Grant and Stock
Issuance  Programs with respect to all other persons  eligible to participate in
those  programs  may,  at the  Board's  discretion,  be  vested  in the  Primary
Committee  or a  Secondary  Committee,  or the  Board  may  retain  the power to
administer  those programs with respect to all such persons.  The members of the
Secondary  Committee may be Board members who are Employees  eligible to receive
discretionary  option  grants or direct  stock  issuances  under the Plan or any
stock  option,  stock  appreciation,  stock  bonus  or other  stock  plan of the
Corporation (or any Parent or Subsidiary).

                   C.  Members  of  the  Primary   Committee  or  any  Secondary
Committee shall serve for such period of time as the Board may determine and may
be  removed by the Board at any time.  The Board may also at any time  terminate
the functions of any  Secondary  Committee and reassume all powers and authority
previously delegated to such committee.

                   D. Each Plan  Administrator  shall,  within  the scope of its
administrative  functions  under the  Plan,  have full  power and  authority  to
establish  such  rules and  regulations  as it may deem  appropriate  for proper
administration of the Discretionary Option Grant and Stock Issuance Programs and
to make such  determinations  under,  and issue  such  interpretations  of,  the
provisions  of such  programs  and any  outstanding  options or stock  issuances
thereunder  as it may  deem  necessary  or  advisable.  Decisions  of  the  Plan
Administrator  within the scope of its  administrative  functions under the Plan
shall  be  final  and  binding  on all  parties  who  have  an  interest  in the
Discretionary  Option Grant or Stock Issuance  Program under its jurisdiction or
any option or stock issuance thereunder.

                   E.  Service  on  the  Primary   Committee  or  the  Secondary
Committee shall constitute  service as a Board member,  and members of each such
committee   shall   accordingly   be  entitled  to  full   indemnification   and
reimbursement as Board members for their service on such committee. No member of
the Primary Committee or the Secondary  Committee shall be liable for any act or
omission  made in good  faith with  respect to the Plan or any option  grants or
stock issuances under the Plan.

                   F. Administration of the Automatic Option Grant Program shall
be  self-executing  in accordance  with the terms of that  program,  and no Plan
Administrator shall exercise any discretionary  functions with respect to option
grants made thereunder.

          IV.      ELIGIBILITY

                   A. The persons  eligible to participate in the  Discretionary
Option Grant and Stock Issuance Programs are as follows:

                                      (i)    Employees,

                                       2

<PAGE>

                                      (ii)  non-employee  members  of the  Board
          (other than those serving as members of the Primary  Committee) or the
          board of directors of any Parent or Subsidiary, and

                                      (iii)  consultants  and other  independent
          advisors  who provide  services to the  Corporation  (or any Parent or
          Subsidiary).

                   B. Each Plan  Administrator  shall,  within  the scope of its
administrative  jurisdiction under the Plan, have full authority (subject to the
provisions  of the Plan) to  determine,  (i) with  respect to the option  grants
under the  Discretionary  Option Grant Program,  which  eligible  persons are to
receive option grants, the time or times when such option grants are to be made,
the number of shares to be covered by each such grant, the status of the granted
option as either an  Incentive  Option or a  Non-Statutory  Option,  the time or
times at which each option is to become  exercisable,  the vesting  schedule (if
any)  applicable  to the option shares and the maximum term for which the option
is to remain  outstanding  and (ii) with  respect to stock  issuances  under the
Stock Issuance  Program,  which eligible persons are to receive stock issuances,
the time or times when such issuances are to be made, the number of shares to be
issued to each  Participant,  the vesting  schedule (if any)  applicable  to the
issued shares and the consideration to be paid for such shares.

                   C. The Plan Administrator  shall have the absolute discretion
either to grant  options  in  accordance  with the  Discretionary  Option  Grant
Program or to effect  stock  issuances  in  accordance  with the Stock  Issuance
Program.

                   D. The  individuals  eligible to participate in the Automatic
Option  Grant  Program  shall  be (i)  those  individuals  who  are  serving  as
non-employee  Board members on the Plan  Effective Date or who are first elected
or  appointed as  non-employee  Board  members  after the Plan  Effective  Date,
whether  through  appointment  by the  Board or  election  by the  Corporation's
stockholders,  and (ii) those  individuals who continue to serve as non-employee
Board members after one or more Annual Stockholders Meetings held after the Plan
Effective  Date.  A  non-employee  Board member who has  previously  been in the
employ of the Corporation (or any Parent or Subsidiary) shall not be eligible to
receive an option grant under the  Automatic  Option  Grant  Program on the Plan
Effective  Date or at the time he or she  first  becomes  a  non-employee  Board
member,  but such individual shall be eligible to receive periodic option grants
under the Automatic Option Grant Program upon his or her continued  service as a
non-employee Board member following one or more Annual Stockholders Meetings.

          V.       STOCK SUBJECT TO THE PLAN

                   A. The  stock  issuable  under  the Plan  shall be  shares of
authorized but unissued or reacquired Common Stock, including shares repurchased
by the  Corporation  on the open market.  The maximum number of shares of Common
Stock which may be issued over the term of the Plan shall  initially  not exceed
4,127,679*  shares.  Such authorized share reserve is comprised
- ------------------

* Includes  1,048,244  shares added to the pool on January 1, 1996 and 1,158,475
shares added to the pool on January 1, 1997.  Reflects  stock split  approved on
September 18, 1996, for stockholders of record on September 30, 1996.

                                       3

<PAGE>

of the estimated number of shares which remained  available for issuance,  as of
the Plan  Effective  Date,  under the  Predecessor  Plan as last approved by the
Corporation's  stockholders prior to such date,  including the shares subject to
the outstanding  options  incorporated  into the Plan and any other shares which
would have been available for future option grants under the Predecessor Plan.

                   B. The  number  of  shares  of  Common  Stock  available  for
issuance under the Plan shall automatically increase on the first trading day of
each of the 1996 and 1997 calendar years by an amount equal to five percent (5%)
of the shares of Common Stock and Common Stock  equivalents  (that is,  options,
warrants and securities  convertible into Common Stock)  outstanding on December
31 of the  immediately  preceding  calendar year. The number of shares of Common
Stock available for issuance under the Plan shall automatically  increase on the
first trading day of each of the 1998, 1999 and 2000 calendar years by an amount
equal to five  percent  (5%) of the  shares of Common  Stock  and  Common  Stock
equivalents (that is, options,  warrants and securities  convertible into Common
Stock) outstanding on December 31 of the immediately preceding calendar year. No
Incentive Options may be granted on the basis of the additional shares of Common
Stock resulting from such annual increases.

                   C.  No one  person  participating  in the  Plan  may  receive
options,  separately  exercisable  stock  appreciation  rights and direct  stock
issuances for more than  1,000,000  shares of Common Stock in the aggregate over
the term of the Plan.

                   D.  Shares of Common  Stock  subject to  outstanding  options
shall be available for subsequent  issuance under the Plan to the extent (i) the
options (including any options incorporated from the Predecessor Plan) expire or
terminate  for any reason  prior to  exercise  in full or (ii) the  options  are
canceled in accordance with the cancellation-regrant  provisions of Article Two.
All shares  issued  under the Plan  (including  shares  issued upon  exercise of
options incorporated from the Predecessor Plan), whether or not those shares are
subsequently  repurchased by the Corporation  pursuant to its repurchase  rights
under the Plan, shall reduce on a share-for-share  basis the number of shares of
Common Stock  available  for  subsequent  issuance  under the Plan. In addition,
should the  exercise  price of an option  under the Plan  (including  any option
incorporated  from the Predecessor  Plan) be paid with shares of Common Stock or
should shares of Common Stock  otherwise  issuable under the Plan be withheld by
the Corporation in satisfaction of the withholding  taxes incurred in connection
with the  exercise  of an option or the  vesting of a stock  issuance  under the
Plan, then the number of shares of Common Stock available for issuance under the
Plan  shall be  reduced  by the gross  number of shares  for which the option is
exercised or which vest under the stock  issuance,  and not by the net number of
shares of Common Stock issued to the holder of such option or stock issuance.

                   E. Should any change be made to the Common Stock by reason of
any stock  split,  stock  dividend,  recapitalization,  combination  of  shares,
exchange of shares or other change  affecting the outstanding  Common Stock as a
class  without  the   Corporation's   receipt  of   consideration,   appropriate
adjustments  shall be made to (i) the maximum  number and/or class of securities
issuable  under the Plan,  (ii) the number and/or class of securities  for which
any one person may be granted options, separately exercisable stock appreciation
rights and direct stock  issuances  over the term of the Plan,  (iii) the number
and/or  class  of  securities  for  which  automatic  option  grants  are  to be
subsequently made per Eligible Director under the Automatic Option

                                       4

<PAGE>

Grant Program and (iv) the number  and/or class of  securities  and the exercise
price per share in effect under each  outstanding  option  (including any option
incorporated  from the  Predecessor  Plan) in order to prevent  the  dilution or
enlargement  of benefits  thereunder.  The  adjustments  determined  by the Plan
Administrator shall be final, binding and conclusive.

                                       5


<PAGE>

                                   ARTICLE TWO
                       DISCRETIONARY OPTION GRANT PROGRAM

          I.       OPTION TERMS

                   Each option shall be  evidenced  by one or more  documents in
the form approved by the Plan Administrator;  provided,  however, that each such
document shall comply with the terms specified below.  Each document  evidencing
an Incentive Option shall, in addition, be subject to the provisions of the Plan
applicable to such options.

                   A.       Exercise Price.

                            1. The  exercise  price per share  shall be fixed by
the Plan  Administrator but shall not be less than eighty-five  percent (85%) of
the Fair Market Value per share of Common Stock on the option grant date.

                            2. The exercise price shall become  immediately  due
upon exercise of the option and shall, subject to the provisions of Section I of
Article Five and the documents  evidencing the option, be payable in one or more
of the forms specified below:

                                      (i)  cash or  check  made  payable  to the
         Corporation,

                                      (ii)  shares of Common  Stock held for the
         requisite  period  necessary  to  avoid a charge  to the  Corporation's
         earnings  for  financial  reporting  purposes and valued at Fair Market
         Value on the Exercise Date, or

                                      (iii)  to  the   extent   the   option  is
         exercised  for vested  shares,  through a special  sale and  remittance
         procedure  pursuant to which the Optionee  shall  concurrently  provide
         irrevocable  written  instructions  to  (a)  a   Corporation-designated
         brokerage firm to effect the immediate sale of the purchased shares and
         remit to the  Corporation,  out of the sale  proceeds  available on the
         settlement date, sufficient funds to cover the aggregate exercise price
         payable for the purchased shares plus all applicable Federal, state and
         local  income and  employment  taxes  required  to be  withheld  by the
         Corporation  by  reason of such  exercise  and (b) the  Corporation  to
         deliver the  certificates  for the  purchased  shares  directly to such
         brokerage firm in order to complete the sale transaction.

                   Except to the extent such sale and  remittance  procedure  is
utilized, payment of the exercise price for the purchased shares must be made on
the Exercise Date.

                   B.  Exercise  and  Term of  Options.  Each  option  shall  be
exercisable  at such time or times,  during  such  period and for such number of
shares as shall be  determined  by the Plan  Administrator  and set forth in the
documents evidencing the option.  However, no option shall have a term in excess
of ten (10) years measured from the option grant date.

                                       6
<PAGE>

                   C.       Effect of Termination of Service.

                            1.  The  following   provisions   shall  govern  the
exercise of any options held by the Optionee at the time of cessation of Service
or death:

                                      (i) Any option  outstanding at the time of
         the  Optionee's  cessation  of  Service  for any  reason  shall  remain
         exercisable  for such period of time  thereafter as shall be determined
         by the Plan Administrator and set forth in the documents evidencing the
         option, but no such option shall be exercisable after the expiration of
         the option term.

                                      (ii) Any option exercisable in whole or in
         part by the Optionee at the time of death may be subsequently exercised
         by the  personal  representative  of the  Optionee's  estate  or by the
         person or  persons to whom the option is  transferred  pursuant  to the
         Optionee's  will  or  in  accordance  with  the  laws  of  descent  and
         distribution.

                                      (iii) During the  applicable  post-Service
         exercise  period,  the option may not be exercised in the aggregate for
         more  than the  number  of  vested  shares  for  which  the  option  is
         exercisable  on the date of the Optionee's  cessation of Service.  Upon
         the expiration of the applicable  exercise  period or (if earlier) upon
         the expiration of the option term, the option shall terminate and cease
         to be  outstanding  for any vested  shares for which the option has not
         been  exercised.  However,  the  option  shall,  immediately  upon  the
         Optionee's cessation of Service,  terminate and cease to be outstanding
         to the extent it is not  exercisable  for vested  shares on the date of
         such cessation of Service.

                                      (iv)  Should  the  Optionee's  Service  be
         terminated for  Misconduct,  then all  outstanding  options held by the
         Optionee shall terminate immediately and cease to be outstanding.

                                      (v)  In  the   event  of  an   Involuntary
         Termination  following  a  Corporate  Transaction,  the  provisions  of
         Section III of this  Article Two shall  govern the period for which the
         outstanding options are to remain exercisable  following the Optionee's
         cessation of Service and shall supersede any provisions to the contrary
         in this section.

                            2. The Plan Administrator shall have the discretion,
exercisable  either at the time an option is  granted  or at any time  while the
option remains outstanding, to:

                                      (i)  extend  the  period of time for which
         the option is to remain exercisable  following the Optionee's cessation
         of Service from the period  otherwise in effect for that option to such
         greater   period  of  time  as  the  Plan   Administrator   shall  deem
         appropriate,  but in no event beyond the expiration of the option term,
         and/or

                                      (ii)  permit the  option to be  exercised,
         during  the  applicable  post-Service  exercise  period,  not only with
         respect to the number of vested  shares of Common  Stock for which such
         option  is  exercisable  at the  time of the  Optionee's

                                       7


<PAGE>

         cessation  of Service but also with  respect to one or more  additional
         installments  in which the Optionee  would have vested under the option
         had the Optionee continued in Service.

                   D. Stockholder  Rights. The holder of an option shall have no
stockholder  rights with respect to the shares  subject to the option until such
person shall have  exercised  the option,  paid the exercise  price and become a
holder of record of the purchased shares.

                   E. Repurchase Rights.  The Plan Administrator  shall have the
discretion to grant options which are  exercisable for unvested shares of Common
Stock. Should the Optionee cease Service while holding such unvested shares, the
Corporation  shall have the right to repurchase,  at the exercise price paid per
share, any or all of those unvested shares. The terms upon which such repurchase
right shall be exercisable  (including the period and procedure for exercise and
the appropriate  vesting schedule for the purchased shares) shall be established
by the  Plan  Administrator  and  set  forth  in the  document  evidencing  such
repurchase right.

                   F. Limited Transferability of Options. During the lifetime of
the Optionee, the option shall be exercisable only by the Optionee and shall not
be assignable or  transferable  other than by will or by the laws of descent and
distribution following the Optionee's death. However, a Non-Statutory Option may
be assigned in whole or in part during  Optionee's  lifetime in accordance  with
the terms of a Qualified Domestic Relations Order. The assigned portion may only
be exercised by the person or persons who acquire a proprietary  interest in the
option pursuant to such Qualified Domestic Relations Order. The terms applicable
to the  assigned  portion  shall be the same as those in effect  for the  option
immediately  prior to such  assignment  and shall be set forth in such documents
issued to the assignee as the Plan Administrator may deem appropriate.

          II.      INCENTIVE OPTIONS.

                   The  terms   specified  below  shall  be  applicable  to  all
Incentive Options.  Except as modified by the provisions of this Section II, all
the  provisions  of Articles  One, Two and Five shall be applicable to Incentive
Options. Options which are specifically designated as Non-Statutory Options when
issued under the Plan shall not be subject to the terms of this Section II.

                   A.  Eligibility.  Incentive  Options  may only be  granted to
Employees.

                   B. Exercise Price.  The exercise price per share shall not be
less  than one  hundred  percent  (100%) of the Fair  Market  Value per share of
Common Stock on the option grant date.

                   C. Dollar Limitation.  The aggregate Fair Market Value of the
shares of Common Stock  (determined as of the respective date or dates of grant)
for which one or more  options  granted to any  Employee  under the Plan (or any
other option plan of the  Corporation or any Parent or  Subsidiary)  may for the
first time become  exercisable as Incentive  Options during any one (1) calendar
year shall not exceed the sum of One Hundred Thousand Dollars ($100,000). To the
extent the Employee holds two (2) or more such options which become  exercisable
for the

                                       8

<PAGE>

first  time  in  the  same  calendar  year,  the  foregoing  limitation  on  the
exercisability  of such  options as  Incentive  Options  shall be applied on the
basis of the order in which such options are granted.

                   D. 10%  Stockholder.  If any  Employee  to whom an  Incentive
Option is granted is a 10% Stockholder,  then the exercise price per share shall
not be less than one  hundred ten  percent  (110%) of the Fair Market  Value per
share of Common  Stock on the option  grant date,  and the option term shall not
exceed five (5) years measured from the option grant date.

          III.     CORPORATE TRANSACTION/CHANGE IN CONTROL

                   A.  In  the  event  of  any   Corporate   Transaction,   each
outstanding  option  shall  automatically  accelerate  so that each such  option
shall,  immediately  prior to the effective  date of the Corporate  Transaction,
become  fully  exercisable  for all of the  shares of  Common  Stock at the time
subject to such option and may be  exercised  for any or all of those  shares as
fully-vested shares of Common Stock. However, an outstanding option shall not so
accelerate  if and to the  extent:  (i) such option is, in  connection  with the
Corporate  Transaction,  either to be assumed by the successor  corporation  (or
parent thereof) or to be replaced with a comparable option to purchase shares of
the capital stock of the successor  corporation (or parent  thereof),  (ii) such
option  is to be  replaced  with  a cash  incentive  program  of  the  successor
corporation which preserves the spread existing on the unvested option shares at
the time of the  Corporate  Transaction  and provides for  subsequent  payout in
accordance with the same vesting schedule applicable to such option or (iii) the
acceleration of such option is subject to other limitations  imposed by the Plan
Administrator  at the time of the  option  grant.  The  determination  of option
comparability  under  clause (i) above shall be made by the Plan  Administrator,
and its determination shall be final, binding and conclusive.

                   B. All  outstanding  repurchase  rights shall also  terminate
automatically, and the shares of Common Stock subject to those terminated rights
shall  immediately  vest in full,  in the  event of any  Corporate  Transaction,
except to the  extent:  (i) those  repurchase  rights are to be  assigned to the
successor  corporation  (or parent  thereof) in connection  with such  Corporate
Transaction or (ii) such accelerated  vesting is precluded by other  limitations
imposed by the Plan Administrator at the time the repurchase right is issued.

                   C.  Immediately  following the  consummation of the Corporate
Transaction,   all   outstanding   options  shall  terminate  and  cease  to  be
outstanding,  except to the extent  assumed  by the  successor  corporation  (or
parent thereof).

                   D.  Each  option  which  is  assumed  in  connection  with  a
Corporate  Transaction shall be appropriately  adjusted,  immediately after such
Corporate  Transaction,  to apply to the  number and class of  securities  which
would have been  issuable to the  Optionee  in  consummation  of such  Corporate
Transaction  had the option been exercised  immediately  prior to such Corporate
Transaction.  Appropriate  adjustments  shall also be made to (i) the number and
class of securities  available for issuance  under the Plan on both an aggregate
and per Optionee basis following the consummation of such Corporate  Transaction
and (ii) the exercise  price  payable per share under each  outstanding  option,
provided the aggregate  exercise price payable for such securities  shall remain
the same.

                                       9

<PAGE>

                   E. Any options which are assumed or replaced in the Corporate
Transaction  and do not otherwise  accelerate  at that time shall  automatically
accelerate (and any of the Corporation's  outstanding repurchase rights which do
not  otherwise  terminate  at  the  time  of  the  Corporate  Transaction  shall
automatically  terminate  and the  shares  of  Common  Stock  subject  to  those
terminated  rights shall  immediately  vest in full) in the event the Optionee's
Service should  subsequently  terminate by reason of an Involuntary  Termination
within  eighteen  (18) months  following the  effective  date of such  Corporate
Transaction.   Any  options  so  accelerated   shall  remain   exercisable   for
fully-vested  shares until the earlier of (i) the  expiration of the option term
or (ii) the  expiration of the one (1)-year  period  measured from the effective
date of the Involuntary Termination.

                   F.  The  Plan   Administrator   shall  have  the  discretion,
exercisable  either at the time the  option is  granted or at any time while the
option remains outstanding, to (i) provide for the automatic acceleration of one
or more  outstanding  options  (and  the  automatic  termination  of one or more
outstanding repurchase rights with the immediate vesting of the shares of Common
Stock  subject to those  rights) upon the  occurrence  of a Change in Control or
(ii)  condition  any  such  option  acceleration  (and  the  termination  of any
outstanding  repurchase rights) upon the subsequent  Involuntary  Termination of
the Optionee's Service within a specified period following the effective date of
such Change in Control.  Any options  accelerated in connection with a Change in
Control  shall  remain  fully   exercisable   until  the  expiration  or  sooner
termination of the option term.

                   G.  The  portion  of  any  Incentive  Option  accelerated  in
connection  with a  Corporate  Transaction  or Change in  Control  shall  remain
exercisable as an Incentive Option only to the extent the applicable One Hundred
Thousand Dollar limitation is not exceeded. To the extent such dollar limitation
is exceeded,  the  accelerated  portion of such option shall be exercisable as a
Non-Statutory Option under the Federal tax laws.

                   H. The grant of options under the Discretionary  Option Grant
Program  shall  in no way  affect  the  right  of  the  Corporation  to  adjust,
reclassify,  reorganize or otherwise change its capital or business structure or
to merge, consolidate,  dissolve,  liquidate or sell or transfer all or any part
of its business or assets.

          IV.      CANCELLATION AND REGRANT OF OPTIONS

                   The Plan Administrator shall have the authority to effect, at
any time and from time to time, with the consent of the affected option holders,
the  cancellation  of any or all  outstanding  options  under the  Discretionary
Option  Grant  Program  (including  outstanding  options  incorporated  from the
Predecessor  Plan) and to grant in substitution new options covering the same or
different  number of shares of Common Stock but with an exercise price per share
based on the Fair Market Value per share of Common Stock on the new option grant
date.

          V.       STOCK APPRECIATION RIGHTS

                   A. The Plan Administrator shall have full power and authority
to grant to selected Optionees tandem stock  appreciation  rights and/or limited
stock appreciation rights.

                                       10

<PAGE>

                   B. The following terms shall govern the grant and exercise of
tandem stock appreciation rights:

                                      (i) One or more  Optionees  may be granted
          the right,  exercisable upon such terms as the Plan  Administrator may
          establish,  to elect between the exercise of the underlying option for
          shares of Common  Stock and the  surrender  of that option in exchange
          for a  distribution  from the  Corporation  in an amount  equal to the
          excess of (a) the Fair Market Value (on the option  surrender date) of
          the number of shares in which the Optionee is at the time vested under
          the surrendered  option (or surrendered  portion thereof) over (b) the
          aggregate exercise price payable for such shares.

                                      (ii) No such  option  surrender  shall  be
          effective  unless it is  approved  by the Plan  Administrator.  If the
          surrender is so approved,  then the distribution to which the Optionee
          shall be entitled may be made in shares of Common Stock valued at Fair
          Market  Value on the  option  surrender  date,  in cash,  or partly in
          shares and partly in cash, as the Plan Administrator shall in its sole
          discretion deem appropriate.

                                      (iii) If the  surrender  of an  option  is
          rejected by the Plan  Administrator,  then the  Optionee  shall retain
          whatever  rights the  Optionee  had under the  surrendered  option (or
          surrendered  portion  thereof)  on the option  surrender  date and may
          exercise  such  rights at any time  prior to the later of (a) five (5)
          business  days after the  receipt of the  rejection  notice or (b) the
          last day on which the option is otherwise  exercisable  in  accordance
          with the terms of the  documents  evidencing  such  option,  but in no
          event may such rights be exercised  more than ten (10) years after the
          option grant date.

                   C. The following terms shall govern the grant and exercise of
limited stock appreciation rights:

                                      (i) One or more Section 16 Insiders may be
          granted  limited  stock  appreciation  rights  with  respect  to their
          outstanding options.

                                      (ii)  Upon  the  occurrence  of a  Hostile
          Take-Over,  each such individual holding one or more options with such
          a limited  stock  appreciation  right in  effect  for at least six (6)
          months shall have the  unconditional  right  (exercisable for a thirty
          (30)-day  period  following such Hostile  Take-Over) to surrender each
          such  option to the  Corporation,  to the  extent the option is at the
          time  exercisable for vested shares of Common Stock. In return for the
          surrendered  option,  the Optionee  shall receive a cash  distribution
          from the  Corporation  in an  amount  equal to the  excess  of (A) the
          Take-Over  Price of the shares of Common  Stock  which are at the time
          vested under each surrendered option (or surrendered  portion thereof)
          over (B) the aggregate  exercise  price payable for such shares.  Such
          cash  distribution  shall be paid within five (5) days  following  the
          option surrender date.

                                       11

<PAGE>

                                      (iii)  Neither  the  approval  of the Plan
          Administrator  nor the  consent  of the  Board  shall be  required  in
          connection with such option surrender and cash distribution.

                                      (iv) The  balance  of the  option (if any)
          shall  continue  in full  force  and  effect  in  accordance  with the
          documents evidencing such option.

                                       12

<PAGE>
                                  ARTICLE THREE
                             STOCK ISSUANCE PROGRAM

          I.       STOCK ISSUANCE TERMS

                   Shares of Common Stock may be issued under the Stock Issuance
Program through direct and immediate  issuances  without any intervening  option
grants.  Each  such  stock  issuance  shall  be  evidenced  by a Stock  Issuance
Agreement which complies with the terms specified below.

                   A.       Purchase Price.

                            1. The  purchase  price per share  shall be fixed by
the Plan Administrator,  but shall not be less than eighty-five percent (85%) of
the Fair Market Value per share of Common Stock on the issuance date.

                            2. Subject to the provisions of Section I of Article
Five,  shares of Common Stock may be issued under the Stock Issuance Program for
any of the following items of  consideration  which the Plan  Administrator  may
deem appropriate in each individual instance:

                                      (i)  cash or  check  made  payable  to the
          Corporation, or

                                      (ii)  past   services   rendered   to  the
          Corporation (or any Parent or Subsidiary).

                   B.       Vesting Provisions.

                            1.  Shares of Common  Stock  issued  under the Stock
Issuance Program may, in the discretion of the Plan Administrator,  be fully and
immediately  vested upon issuance or may vest in one or more  installments  over
the Participant's period of Service or upon attainment of specified  performance
objectives.  The  elements of the vesting  schedule  applicable  to any unvested
shares of Common Stock issued under the Stock Issuance Program, namely:

                                      (i) the Service  period to be completed by
          the Participant or the performance objectives to be attained,

                                      (ii) the number of  installments  in which
          the shares are to vest,

                                      (iii) the interval or  intervals  (if any)
          which are to lapse between installments, and

                                      (iv) the  effect  which  death,  Permanent
          Disability or other event  designated by the Plan  Administrator is to
          have  upon  the  vesting  schedule,

shall be determined by the Plan  Administrator  and incorporated  into the Stock
Issuance Agreement.

                                       13


<PAGE>

                            2. Any new, substituted or additional  securities or
other  property  (including  money paid other than as a regular  cash  dividend)
which  the  Participant  may  have the  right to  receive  with  respect  to the
Participant's  unvested  shares of Common Stock by reason of any stock dividend,
stock  split,  recapitalization,  combination  of shares,  exchange of shares or
other change  affecting  the  outstanding  Common  Stock as a class  without the
Corporation's  receipt of consideration  shall be issued subject to (i) the same
vesting requirements  applicable to the Participant's  unvested shares of Common
Stock and (ii) such escrow  arrangements  as the Plan  Administrator  shall deem
appropriate.

                            3.  The  Participant  shall  have  full  stockholder
rights  with  respect to any shares of Common  Stock  issued to the  Participant
under the Stock Issuance Program,  whether or not the Participant's  interest in
those shares is vested.  Accordingly,  the  Participant  shall have the right to
vote such shares and to receive any regular cash dividends paid on such shares.

                            4. Should the Participant cease to remain in Service
while holding one or more unvested shares of Common Stock issued under the Stock
Issuance  Program or should the  performance  objectives  not be  attained  with
respect to one or more such unvested  shares of Common Stock,  then those shares
shall be immediately  surrendered to the Corporation for  cancellation,  and the
Participant  shall  have no further  stockholder  rights  with  respect to those
shares.  To the extent the  surrendered  shares  were  previously  issued to the
Participant for  consideration  paid in cash or cash  equivalent  (including the
Participant's purchase-money  indebtedness),  the Corporation shall repay to the
Participant the cash  consideration  paid for the  surrendered  shares and shall
cancel the unpaid principal  balance of any outstanding  purchase-money  note of
the Participant attributable to such surrendered shares.

                            5.  The  Plan  Administrator  may in its  discretion
waive the surrender and  cancellation  of one or more unvested  shares of Common
Stock (or other assets  attributable  thereto) which would  otherwise occur upon
the cessation of the Participant's  Service or the non-completion of the vesting
schedule  applicable  to such shares.  Such waiver shall result in the immediate
vesting of the Participant's  interest in the shares of Common Stock as to which
the waiver applies.  Such waiver may be effected at any time,  whether before or
after the Participant's cessation of Service or the attainment or non-attainment
of the applicable performance objectives.

          II.      CORPORATE TRANSACTION/CHANGE IN CONTROL

                   A. All of the outstanding  repurchase  rights under the Stock
Issuance  Program shall  terminate  automatically,  and all the shares of Common
Stock subject to those terminated  rights shall immediately vest in full, in the
event of any Corporate  Transaction,  except to the extent (i) those  repurchase
rights  are  assigned  to the  successor  corporation  (or  parent  thereof)  in
connection with such Corporate  Transaction or (ii) such accelerated  vesting is
precluded by other limitations imposed in the Stock Issuance Agreement.

                   B. Any  repurchase  rights that are assigned in the Corporate
Transaction shall  automatically  terminate,  and all the shares of Common Stock
subject to those terminated  rights shall immediately vest in full, in the event
the  Participant's  Service  should  subsequently  terminate

                                       14

<PAGE>

by reason of an Involuntary  Termination  within eighteen (18) months  following
the effective date of such Corporate Transaction.

                   C.  The  Plan   Administrator   shall  have  the  discretion,
exercisable  either at the time the  unvested  shares  are issued or at any time
while the Corporation's repurchase right remains outstanding, to (i) provide for
the automatic  termination of one or more outstanding  repurchase rights and the
immediate vesting of the shares of Common Stock subject to those rights upon the
occurrence of a Change in Control or (ii) condition any such accelerated vesting
upon the subsequent Involuntary  Termination of the Participant's Service within
a specified period following the effective date of such Change in Control.

          III.     SHARE ESCROW/LEGENDS

                   Unvested shares may, in the Plan  Administrator's discretion,
be held in escrow by the Corporation  until the  Participant's  interest in such
shares  vests or may be issued  directly  to the  Participant  with  restrictive
legends on the certificates evidencing those unvested shares.

                                       15

<PAGE>

                                  ARTICLE FOUR
                         AUTOMATIC OPTION GRANT PROGRAM

          I.       OPTION TERMS

                   A.  Grant  Dates.  Option  grants  shall be made on the dates
specified below:

                            1.  Each  Eligible  Director  who is a  non-employee
Board member on the Plan Effective Date and each Eligible  Director who is first
elected  or  appointed  as a  non-employee  Board  member  after such date shall
automatically  be  granted,  on the Plan  Effective  Date or on the date of such
initial election or appointment (as the case may be), a Non-Statutory  Option to
purchase 10,000 shares of Common Stock.

                            2. On the date of each Annual Stockholders  Meeting,
beginning with the 1996 Annual  Meeting,  each  individual who is to continue to
serve as an  Eligible  Director  after  such  meeting,  shall  automatically  be
granted,  whether or not such  individual is standing for re-election as a Board
member at that Annual Meeting, a Non-Statutory  Option to purchase an additional
6,000  shares  of  Common  Stock,  provided  such  individual  has  served  as a
non-employee  Board member for at least six (6) months prior to the date of such
Annual Meeting. There shall be no limit on the number of such 6,000-share option
grants any one  Eligible  Director  may receive  over his or her period of Board
service.

                   B. Exercise Price.

                            1. The  exercise  price per share  shall be equal to
one hundred percent (100%) of the Fair Market Value per share of Common Stock on
the option grant date.

                            2. The  exercise  price  shall be  payable in one or
more of the alternative  forms authorized under the  Discretionary  Option Grant
Program.  Except  to the  extent  the sale and  remittance  procedure  specified
thereunder is utilized,  payment of the exercise price for the purchased  shares
must be made on the Exercise Date.

                   C. Option  Term.  Each  option  shall have a term of ten (10)
years measured from the option grant date.

                   D.  Exercise  and  Vesting of Options.  Each option  shall be
immediately exercisable for any or all of the option shares. However, any shares
purchased under the option shall be subject to repurchase by the Corporation, at
the  exercise  price  paid per share,  upon the  Optionee's  cessation  of Board
service prior to vesting in those shares.  Each automatic  grant shall vest, and
the Corporation's repurchase right shall lapse, in a series of two (2) equal and
successive  annual  installments over the Optionee's period of continued service
as a Board member,  with one such installment to vest upon each of the first and
second anniversaries of the option grant date.

                   E. Effect of  Termination  of Board  Service.  The  following
provisions  shall govern the exercise of any options held by the Optionee at the
time the Optionee ceases to serve as a Board member:

                                       16

<PAGE>

                                      (i) The  Optionee  (or,  in the  event  of
          Optionee's death, the personal representative of the Optionee's estate
          or the person or persons to whom the option is transferred pursuant to
          the  Optionee's  will or in  accordance  with the laws of descent  and
          distribution) shall have a twelve (12)-month period following the date
          of such  cessation  of Board  service in which to  exercise  each such
          option.

                                      (ii) During the twelve (12)-month exercise
          period, the option may not be exercised in the aggregate for more than
          the  number of vested  shares of Common  Stock for which the option is
          exercisable at the time of the Optionee's cessation of Board service.

                                      (iii) Should the  Optionee  cease to serve
          as a Board member by reason of death or Permanent Disability, then all
          shares at the time  subject to the option  shall  immediately  vest so
          that such option may,  during the twelve  (12)-month  exercise  period
          following such cessation of Board service, be exercised for all or any
          portion of such shares as fully-vested shares of Common Stock.

                                      (iv) In no event  shall the option  remain
          exercisable  after  the  expiration  of  the  option  term.  Upon  the
          expiration of the twelve  (12)-month  exercise  period or (if earlier)
          upon the expiration of the option term, the option shall terminate and
          cease to be outstanding for any vested shares for which the option has
          not been exercised.  However,  the option shall,  immediately upon the
          Optionee's  cessation  of Board  service,  terminate  and  cease to be
          outstanding to the extent it is not  exercisable  for vested shares on
          the date of such cessation of Board service.

          II.      CORPORATE TRANSACTION/CHANGE IN CONTROL/HOSTILE TAKE-OVER

                   A. In the event of any Corporate  Transaction,  the shares of
Common Stock at the time subject to each  outstanding  option but not  otherwise
vested  shall  automatically  vest  in  full so that  each  such  option  shall,
immediately  prior to the effective  date of the Corporate  Transaction,  become
fully  exercisable  for all of the shares of Common Stock at the time subject to
such  option  and may be  exercised  for all or any  portion  of such  shares as
fully-vested shares of Common Stock.  Immediately  following the consummation of
the Corporate Transaction, each automatic option grant shall terminate and cease
to be outstanding, except to the extent assumed by the successor corporation (or
parent thereof).

                   B. In  connection  with any Change in Control,  the shares of
Common Stock at the time subject to each  outstanding  option but not  otherwise
vested  shall  automatically  vest  in  full so that  each  such  option  shall,
immediately  prior to the effective date of the Change in Control,  become fully
exercisable  for all of the shares of Common  Stock at the time  subject to such
option  and  may  be  exercised  for  all or  any  portion  of  such  shares  as
fully-vested  shares of Common Stock. Each such option shall remain  exercisable
for such fully-vested  option shares until the expiration or sooner  termination
of the option term or the surrender of the option in  connection  with a Hostile
Take-Over.

                                       17

<PAGE>

                   C. Upon the occurrence of a Hostile  Take-Over,  the Optionee
shall have a thirty  (30)-day  period in which to surrender  to the  Corporation
each  automatic  option  held by him or her for a  period  of at  least  six (6)
months. The Optionee shall in return be entitled to a cash distribution from the
Corporation  in an amount equal to the excess of (i) the Take-Over  Price of the
shares of Common Stock at the time subject to the surrendered option (whether or
not the Optionee is otherwise at the time vested in those  shares) over (ii) the
aggregate  exercise price payable for such shares.  Such cash distribution shall
be paid  within  five (5) days  following  the  surrender  of the  option to the
Corporation. No approval or consent of the Board shall be required in connection
with such option surrender and cash distribution.

                   D. The grant of  options  under the  Automatic  Option  Grant
Program  shall  in no way  affect  the  right  of  the  Corporation  to  adjust,
reclassify,  reorganize or otherwise change its capital or business structure or
to merge, consolidate,  dissolve,  liquidate or sell or transfer all or any part
of its business or assets.

          III.     REMAINING TERMS

                   The  remaining   terms  of  each  option  granted  under  the
Automatic  Option  Grant  Program  shall be the same as the terms in effect  for
option grants made under the Discretionary Option Grant Program.

                                       18

<PAGE>

                                  ARTICLE FIVE
                                  MISCELLANEOUS

          I.       FINANCING

                   A.  The  Plan   Administrator  may  permit  any  Optionee  or
Participant  to pay the option  exercise  price under the  Discretionary  Option
Grant Program or the purchase  price for shares issued under the Stock  Issuance
Program by delivering a promissory note payable in one or more installments. The
terms of any such  promissory note (including the interest rate and the terms of
repayment)  shall  be  established  by  the  Plan   Administrator  in  its  sole
discretion.  Promissory  notes may be  authorized  with or without  security  or
collateral.  In all events,  the maximum  credit  available  to the  Optionee or
Participant may not exceed the sum of (i) the aggregate option exercise price or
purchase price payable for the purchased shares plus (ii) any Federal, state and
local  income and  employment  tax  liability  incurred  by the  Optionee or the
Participant in connection with the option exercise or share purchase.

                   B. The Plan Administrator  may, in its discretion,  determine
that one or more such  promissory  notes shall be subject to  forgiveness by the
Corporation  in whole or in part upon such terms as the Plan  Administrator  may
deem appropriate.

          II.      TAX WITHHOLDING

                   A. The  Corporation's  obligation to deliver shares of Common
Stock upon the  exercise  of options  or stock  appreciation  rights or upon the
issuance  or  vesting  of such  shares  under the Plan  shall be  subject to the
satisfaction  of all applicable  Federal,  state and local income and employment
tax withholding requirements.

                   B. The Plan Administrator may, in its discretion, provide any
or all holders of Non-Statutory Options or unvested shares of Common Stock under
the Plan  (other  than the  options  granted  or the  shares  issued  under  the
Automatic  Option Grant Program) with the right to use shares of Common Stock in
satisfaction  of all or part of the Taxes incurred by such holders in connection
with the exercise of their  options or the vesting of their  shares.  Such right
may be provided to any such holder in either or both of the following formats:

                                      (i) Stock  Withholding:  The  election  to
          have  the  Corporation  withhold,  from the  shares  of  Common  Stock
          otherwise issuable upon the exercise of such  Non-Statutory  Option or
          the  vesting  of such  shares,  a  portion  of  those  shares  with an
          aggregate  Fair Market Value equal to the percentage of the Taxes (not
          to exceed one hundred percent (100%)) designated by the holder.

                                      (ii)  Stock  Delivery:   The  election  to
          deliver to the Corporation,  at the time the  Non-Statutory  Option is
          exercised  or the  shares  vest,  one or more  shares of Common  Stock
          previously  acquired by such holder (other than in connection with the
          option  exercise  or  share  vesting  triggering  the  Taxes)  with an
          aggregate  Fair Market Value equal to the percentage of the Taxes (not
          to exceed one hundred percent (100%)) designated by the holder.

                                       19

<PAGE>

          III.     EFFECTIVE DATE AND TERM OF THE PLAN

                   A. The Plan became  effective on the Plan Effective Date, The
Plan was amended on April 4, 1997 to increase  the  duration of the annual share
increases  provided in Article One,  Section V.B,  and to effect  certain  other
changes.  However,  no options  granted under the Plan may be exercised,  and no
shares  shall be  issued  under  the Plan,  on the  basis of the  additional  5%
increase  authorized for the 1998 and later calendar years,  until the amendment
has  been  approved  by the  Corporation's  stockholders.  If  such  stockholder
approval is not obtained within twelve (12) months after the date of the Board's
approval of the Plan amendment,  then all options  previously granted under this
Plan on the basis of the amendment  shall terminate and cease to be outstanding,
and no further  options shall be granted and no shares shall be issued under the
Plan on the  basis of such  amendment.  Except  as so  limited,  options  may be
granted and shares issued from the Effective Date.

                   B. The Plan shall serve as the  successor to the  Predecessor
Plan,  and no further option grants or stock  issuances  shall be made under the
Predecessor  Plan after the Plan Effective Date. All options  outstanding  under
the  Predecessor  Plan as of such date shall,  immediately  upon approval of the
Plan by the  Corporations's  stockholders,  be  incorporated  into  the Plan and
treated as outstanding options under the Plan. However,  each outstanding option
so  incorporated  shall  continue  to be  governed  solely  by the  terms of the
documents  evidencing such option,  and no provision of the Plan shall be deemed
to affect or otherwise  modify the rights or  obligations of the holders of such
incorporated  options  with  respect  to their  acquisition  of shares of Common
Stock.

                   C. One or more  provisions  of the Plan,  including  (without
limitation) the option/vesting  acceleration  provisions of Article Two relating
to   Corporate   Transactions   and  Changes  in  Control,   may,  in  the  Plan
Administrator's discretion, be extended to one or more options incorporated from
the Predecessor Plan which do not otherwise contain such provisions.

                   D.  The  Plan  shall  terminate  upon  the  earliest  of  (i)
September  13, 2005,  (ii) the date on which all shares  available  for issuance
under the Plan shall have been issued pursuant to the exercise of the options or
the issuance of shares  (whether vested or unvested) under the Plan or (iii) the
termination  of  all   outstanding   options  in  connection  with  a  Corporate
Transaction.  Upon  such  Plan  termination,  all  options  and  unvested  stock
issuances  outstanding on such date shall thereafter  continue to have force and
effect in  accordance  with the  provisions  of the  documents  evidencing  such
options or issuances.

          IV.      AMENDMENT OF THE PLAN

                   A. The Board  shall have  complete  and  exclusive  power and
authority to amend or modify the Plan in any or all  respects.  However,  (i) no
such amendment or modification shall adversely affect the rights and obligations
with respect to options,  stock appreciation  rights or unvested stock issuances
at the time  outstanding  under the Plan unless the Optionee or the  Participant
consents to such amendment or  modification,  and (ii) any amendment made to the
Automatic Option Grant Program (or any options outstanding  thereunder) shall be
in compliance

                                       20

<PAGE>

with the limitations of that program. In addition,  the Board shall not, without
the approval of the  Corporation's  stockholders,  (i)  materially  increase the
maximum number of shares issuable under the Plan, the number of shares for which
options may be granted under the  Automatic  Option Grant Program or the maximum
number of shares for which any one person  may be  granted  options,  separately
exercisable  stock  appreciation  rights and direct stock issuances per calendar
year, except for permissible  adjustments in the event of certain changes in the
Corporation's   capitalization,   (ii)   materially   modify   the   eligibility
requirements for Plan  participation  or (iii) materially  increase the benefits
accruing to Plan participants.

                   B. Options to purchase  shares of Common Stock may be granted
under the  Discretionary  Option Grant Program and shares of Common Stock may be
issued under the Stock  Issuance  Program that are in each instance in excess of
the number of shares then  available for issuance  under the Plan,  provided any
excess  shares  actually  issued  under those  programs are held in escrow until
there is obtained stockholder approval of an amendment  sufficiently  increasing
the number of shares of Common Stock  available for issuance  under the Plan. If
such  stockholder  approval is not obtained  within twelve (12) months after the
date the first such excess issuances are made, then (i) any unexercised  options
granted  on the basis of such  excess  shares  shall  terminate  and cease to be
outstanding and (ii) the Corporation  shall promptly refund to the Optionees and
the  Participants  the  exercise  or purchase  price paid for any excess  shares
issued  under  the Plan and  held in  escrow,  together  with  interest  (at the
applicable  Short Term  Federal  Rate) for the  period  the shares  were held in
escrow,  and such shares shall thereupon be automatically  canceled and cease to
be outstanding.

          V.       USE OF PROCEEDS

                   Any cash proceeds  received by the Corporation  from the sale
of shares of Common  Stock  under the Plan shall be used for  general  corporate
purposes.

          VI.      REGULATORY APPROVALS

                   A. The implementation of the Plan, the granting of any option
or stock  appreciation  right  under the Plan and the  issuance of any shares of
Common Stock (i) upon the exercise of any option or stock  appreciation right or
(ii) under the Stock  Issuance  Program  shall be  subject to the  Corporation's
procurement  of all  approvals and permits  required by  regulatory  authorities
having  jurisdiction  over the Plan, the options and stock  appreciation  rights
granted under it and the shares of Common Stock issued pursuant to it.

                   B. No shares of Common  Stock or other assets shall be issued
or  delivered  under the Plan unless and until there shall have been  compliance
with all applicable requirements of Federal and state securities laws, including
the filing and  effectiveness  of the Form S-8  registration  statement  for the
shares of Common  Stock  issuable  under the Plan,  and all  applicable  listing
requirements  of  any  stock  exchange  (or  the  Nasdaq  National  Market,   if
applicable) on which Common Stock is then listed for trading.

                                       21

<PAGE>

          VII.     NO EMPLOYMENT/SERVICE RIGHTS

                   Nothing in the Plan shall  confer  upon the  Optionee  or the
Participant any right to continue in Service for any period of specific duration
or interfere with or otherwise restrict in any way the rights of the Corporation
(or any Parent or  Subsidiary  employing  or  retaining  such  person) or of the
Optionee or the Participant, which rights are hereby expressly reserved by each,
to terminate such person's  Service at any time for any reason,  with or without
cause.

                                       22

<PAGE>

                                    APPENDIX



          The following definitions shall be in effect under the Plan:

          A.  Automatic  Option Grant Program  shall mean the  automatic  option
grant program in effect under the Plan.

          B. Board shall mean the Corporation's Board of Directors.

          C. Change in Control  shall mean a change in  ownership  or control of
the Corporation effected through either of the following transactions:

                                      (i)   the    acquisition,    directly   or
          indirectly,  by any person or related group of persons (other than the
          Corporation  or a person that  directly  or  indirectly  controls,  is
          controlled by, or is under common control with, the  Corporation),  of
          beneficial  ownership  (within  the  meaning of Rule 13d-3 of the 1934
          Act) of  securities  possessing  more than fifty  percent (50%) of the
          total  combined   voting  power  of  the   Corporation's   outstanding
          securities pursuant to a tender or exchange offer made directly to the
          Corporation's  stockholders  which the Board does not  recommend  such
          stockholders to accept, or

                                      (ii) a change  in the  composition  of the
          Board over a period of thirty-six (36) consecutive months or less such
          that a majority of the Board members ceases,  by reason of one or more
          contested   elections  for  Board  membership,   to  be  comprised  of
          individuals who either (A) have been Board members  continuously since
          the beginning of such period or (B) have been elected or nominated for
          election as Board members during such period by at least a majority of
          the Board members  described in clause (A) who were still in office at
          the time the Board approved such election or nomination.

          D. Code shall mean the Internal Revenue Code of 1986, as amended.

          E. Common Stock shall mean the Corporation's common stock.

          F.   Corporate   Transaction   shall  mean  either  of  the  following
stockholder-approved transactions to which the Corporation is a party:

                                      (i) a  merger  or  consolidation  in which
          securities  possessing  more  than  fifty  percent  (50%) of the total
          combined voting power of the Corporation's  outstanding securities are
          transferred to a person or persons  different from the persons holding
          those securities immediately prior to such transaction; or

                                      (ii)   the   sale,   transfer   or   other
          disposition of all or substantially all of the Corporation's assets in
          complete liquidation or dissolution of the Corporation.

          G. Corporation shall mean Clarify Inc., a Delaware corporation.

                                      A-1

<PAGE>


          H.  Discretionary  Option Grant Program  shall mean the  discretionary
option grant program in effect under the Plan.

          I. Domestic  Relations Order shall mean any judgment,  decree or order
(including  approval  of a property  settlement  agreement)  which  provides  or
otherwise  conveys,   pursuant  to  applicable  State  domestic  relations  laws
(including  community  property laws),  marital property rights to any spouse or
former spouse of the Optionee.

          J. Eligible  Director shall mean a non-employee  Board member eligible
to  participate  in the Automatic  Option Grant  Program in accordance  with the
eligibility provisions of Article One.

          K.  Employee  shall  mean an  individual  who is in the  employ of the
Corporation (or any Parent or Subsidiary),  subject to the control and direction
of the employer  entity as to both the work to be  performed  and the manner and
method of performance.

          L.  Exercise Date shall mean the date on which the  Corporation  shall
have received written notice of the option exercise.

          M. Fair Market Value per share of Common  Stock on any  relevant  date
shall be determined in accordance with the following provisions:

                                      (i) If the  Common  Stock  is at the  time
          traded on the Nasdaq National Market, then the Fair Market Value shall
          be the closing  selling price per share of Common Stock on the date in
          question,  as such price is reported by the  National  Association  of
          Securities  Dealers on the  Nasdaq  National  Market or any  successor
          system.  If there is no closing  selling price for the Common Stock on
          the date in question,  then the Fair Market Value shall be the closing
          selling  price on the last  preceding  date for which  such  quotation
          exists.

                                      (ii) If the  Common  Stock  is at the time
          listed on any Stock Exchange,  then the Fair Market Value shall be the
          closing  selling  price  per  share  of  Common  Stock  on the date in
          question on the Stock Exchange determined by the Plan Administrator to
          be the  primary  market  for  the  Common  Stock,  as  such  price  is
          officially  quoted  in the  composite  tape  of  transactions  on such
          exchange. If there is no closing selling price for the Common Stock on
          the date in question,  then the Fair Market Value shall be the closing
          selling  price on the last  preceding  date for which  such  quotation
          exists.

                                      (iii) For  purposes of option  grants made
          on the date the  Underwriting  Agreement  is executed  and the initial
          public  offering  price of the Common Stock is  established,  the Fair
          Market  Value shall be deemed to be equal to the  established  initial
          offering price per share.

          N.  Hostile  Take-Over  shall  mean  a  change  in  ownership  of  the
Corporation effected through the following transaction:

                                      A-2

<PAGE>

                                      (i)   the    acquisition,    directly   or
          indirectly,  by any person or related group of persons (other than the
          Corporation  or a person that  directly  or  indirectly  controls,  is
          controlled by, or is under common control with,  the  Corporation)  of
          beneficial  ownership  (within  the  meaning of Rule 13d-3 of the 1934
          Act) of  securities  possessing  more than fifty  percent (50%) of the
          total  combined   voting  power  of  the   Corporation's   outstanding
          securities pursuant to a tender or exchange offer made directly to the
          Corporation's  stockholders  which the Board does not  recommend  such
          stockholders to accept, and

                                      (ii) more than fifty  percent (50%) of the
          securities so acquired are accepted from persons other than Section 16
          Insiders.

          O.  Incentive   Option  shall  mean  an  option  which  satisfies  the
requirements of Code Section 422.

          P. Involuntary  Termination  shall mean the termination of the Service
of any individual which occurs by reason of:

                                      (i)    such    individual's    involuntary
          dismissal  or  discharge  by the  Corporation  for reasons  other than
          Misconduct, or

                                      (ii)    such    individual's     voluntary
          resignation  following  (A) a change in his or her  position  with the
          Corporation   which   materially   reduces   his  or  her   level   of
          responsibility,  (B) a reduction  in his or her level of  compensation
          (including  base  salary,   fringe  benefits  and   participation   in
          corporate-performance  based bonus or incentive programs) by more than
          fifteen percent (15%) or (C) a relocation of such  individual's  place
          of employment by more than fifty (50) miles, provided and only if such
          change, reduction or relocation is effected by the Corporation without
          the individual's consent.

          Q.  Misconduct  shall  mean  the  commission  of  any  act  of  fraud,
embezzlement or dishonesty by the Optionee or Participant,  any unauthorized use
or disclosure by such person of confidential information or trade secrets of the
Corporation (or any Parent or Subsidiary),  or any other intentional  misconduct
by such person  adversely  affecting the business or affairs of the  Corporation
(or any Parent or Subsidiary)  in a material  manner.  The foregoing  definition
shall not be  deemed  to be  inclusive  of all the acts or  omissions  which the
Corporation  (or any Parent or  Subsidiary)  may  consider  as  grounds  for the
dismissal  or  discharge  of any  Optionee,  Participant  or other person in the
Service of the Corporation (or any Parent or Subsidiary).

          R.  1934  Act  shall  mean the  Securities  Exchange  Act of 1934,  as
amended.

          S.  Non-Statutory  Option shall mean an option not intended to satisfy
the requirements of Code Section 422.

          T.  Optionee  shall mean any person to whom an option is granted under
the Discretionary Option Grant or Automatic Option Grant Program.

                                      A-3

<PAGE>

          U. Parent shall mean any corporation  (other than the  Corporation) in
an unbroken chain of  corporations  ending with the  Corporation,  provided each
corporation in the unbroken chain (other than the Corporation) owns, at the time
of the determination,  stock possessing fifty percent (50%) or more of the total
combined  voting power of all classes of stock in one of the other  corporations
in such chain.

          V.  Participant  shall mean any person who is issued  shares of Common
Stock under the Stock Issuance Program.

          W.  Permanent  Disability  or  Permanently  Disabled  shall  mean  the
inability  of the  Optionee  or the  Participant  to engage  in any  substantial
gainful  activity  by reason of any  medically  determinable  physical or mental
impairment expected to result in death or to be of continuous duration of twelve
(12) months or more.  However,  solely for the purposes of the Automatic  Option
Grant  Program,  Permanent  Disability or  Permanently  Disabled  shall mean the
inability of the non-employee Board member to perform his or her usual duties as
a Board  member by  reason  of any  medically  determinable  physical  or mental
impairment expected to result in death or to be of continuous duration of twelve
(12) months or more.

          X. Plan shall mean the Corporation's 1995 Stock Option/Stock  Issuance
Plan, as set forth in this document.

          Y. Plan Administrator  shall mean the particular  entity,  whether the
Primary Committee, the Board or the Secondary Committee,  which is authorized to
administer  the  Discretionary  Option Grant and Stock  Issuance  Programs  with
respect to one or more classes of eligible persons, to the extent such entity is
carrying out its  administrative  functions under those programs with respect to
the persons under its jurisdiction.

          Z. Plan Effective  Date shall mean the date on which the  Underwriting
Agreement is executed and the initial public  offering price of the Common Stock
is established.

          AA. Predecessor Plan shall mean the Corporation's  existing 1991 Stock
Option/Stock Issuance Plan.

          BB.  Primary  Committee  shall mean the  committee  of two (2) or more
non-employee   Board  members   appointed  by  the  Board  to   administer   the
Discretionary  Option Grant and Stock Issuance  Programs with respect to Section
16 Insiders.

          CC. Qualified Domestic Relations Order shall mean a Domestic Relations
Order which substantially complies with the requirements of Code Section 414(p).
The Plan  Administrator  shall have the sole  discretion to determine  whether a
Domestic Relations Order is a Qualified Domestic Relations Order.

          DD.  Secondary  Committee  shall mean a  committee  of one (1) or more
Board members  appointed by the Board to  administer  the  Discretionary  Option
Grant and Stock  Issuance  Programs with respect to eligible  persons other than
Section 16 Insiders.

                                      A-4
<PAGE>

          EE.  Section 16 Insider  shall  mean an  officer  or  director  of the
Corporation  subject to the short-swing  profit liabilities of Section 16 of the
1934 Act.

          FF. Section 12(g) Registration Date shall mean the first date on which
the Common Stock is registered under Section 12(g) of the 1934 Act.

          GG.  Service shall mean the  provision of services to the  Corporation
(or any Parent or  Subsidiary)  by a person in the  capacity of an  Employee,  a
non-employee  member of the board of directors or a  consultant  or  independent
advisor,  except to the extent otherwise  specifically provided in the documents
evidencing the option grant or stock issuance.

          HH. Stock  Exchange  shall mean either the American  Stock Exchange or
the New York Stock Exchange.

          II. Stock Issuance  Agreement shall mean the agreement entered into by
the  Corporation and the Participant at the time of issuance of shares of Common
Stock under the Stock Issuance Program.

          JJ. Stock Issuance  Program shall mean the stock  issuance  program in
effect under the Plan.

          KK. Subsidiary shall mean any corporation (other than the Corporation)
in an unbroken chain of corporations  beginning with the  Corporation,  provided
each corporation  (other than the last  corporation) in the unbroken chain owns,
at the time of the  determination,  stock possessing fifty percent (50%) or more
of the total  combined  voting power of all classes of stock in one of the other
corporations in such chain.

          LL.  Take-Over  Price  shall mean the  greater of (i) the Fair  Market
Value per share of Common  Stock on the date the  option is  surrendered  to the
Corporation in connection with a Hostile  Take-Over or (ii) the highest reported
price per share of Common  Stock paid by the tender  offeror in  effecting  such
Hostile  Take-Over.  However,  if the surrendered option is an Incentive Option,
the Take-Over Price shall not exceed the clause (i) price per share.

          MM.  Taxes  shall  mean  the  Federal,  state  and  local  income  and
employment tax liabilities  incurred by the holder of  Non-Statutory  Options or
unvested shares of Common Stock in connection with the exercise of those options
or the vesting of those shares.

          NN. 10% Stockholder shall mean the owner of stock (as determined under
Code  Section  424(d))  possessing  more  than ten  percent  (10%) of the  total
combined  voting power of all classes of stock of the Corporation (or any Parent
or Subsidiary).

          OO.  Underwriting  Agreement  shall  mean the  agreement  between  the
Corporation  and the  underwriter  or  underwriters  managing the initial public
offering of the Common Stock.

                                      A-5

<PAGE>

                                                                      APPENDIX A

                                  CLARIFY INC.
                 ANNUAL MEETING OF STOCKHOLDERS, JUNE 11, 1997

         THIS PROXY IS SOLICITED ON BEHALF OF THE BOARD OF DIRECTORS OF
                                  CLARIFY INC.

The undersigned revokes all previous proxies, acknowledges receipt of the notice
of stockholders  meeting to be held June 11, 1997 and the proxy  statement,  and
appoints  David A.  Stamm  and Ray M.  Fritz or  either of them the proxy of the
undersigned, with full power of substitution, to vote all shares of Common Stock
of Clarify Inc. that the  undersigned is entitled to vote,  either on his or her
own  behalf or on behalf of an entity or  entities,  at the  Annual  Meeting  of
Stockholders of the Company to be held at the offices of the Company, 2125 O'Nel
Drive, San Jose,  California  95131, on Wednesday,  June 11, 1997 at 10:00 a.m.,
and at any adjournment or postponement  thereof,  with the same force and effect
as the undersigned might or could do if personally  present thereat.  The Shares
represented  by this proxy shall be voted in the manner set forth on the reverse
side.

                   CONTINUED AND TO BE SIGNED ON REVERSE SIDE

<PAGE>

PLEASE MARK VOTES AS IN THIS EXAMPLE. /X/

THE BOARD OF DIRECTORS  RECOMMEND A VOTE FOR EACH OF THE MATTERS  LISTED  BELOW.
THIS PROXY WHEN PROPERLY EXECUTED WILL BE VOTED AS SPECIFIED BELOW. THIS WILL BE
VOTED FOR PROPOSALS NO. 1, 2, 3, 4, 5 AND 6, IF NO SPECIFICATION IS MADE.

1.  Election of all  nominees  listed  below to the Board of  Directors to serve
until the next Annual Meeting and until their  successors have been duly elected
and  qualified,  except as noted (write the names,  if any, of nominees for whom
you withhold authority to vote.)

Nominees: James L. Patterson,  David A. Stamm, Thomas H. Bredt, Mary Jane Elmore
and Frederick Fluegal

For / /                  Withheld / /                  Abstain / /

For all nominees except as note above.

2. Proposal to amend the Company's  Certificate of Incorporation  increasing the
number of the  Company's  Common Stock  reserved for  issuance  thereunder  from
25,000,000 to 55,000,000 shares.

For / /                  Withheld / /                  Abstain / /

3. Proposal to amend the Company's 1995 Stock Option/Stock  Issuance Plan, which
among other things,  would provide for automatic  annual  increases in the share
reserve beginning in 1998 and continuing through 2000.

For / /                  Withheld / /                  Abstain / /

4. Proposal to amend the Company's  Employee Stock  Purchase Plan,  including an
increase by 500,000 shares to the number of shares available.

For / /                  Withheld / /                  Abstain / /

5. Proposal to ratify the selection of Coopers  Lybrand L.L.P.  as the Company's
independent auditors for the fiscal year ending December 31, 1997.

For / /                  Withheld / /                  Abstain / /

6.  Proposal to transact  such other  business as may  properly  come before the
Annual Meeting or any adjournment or postponement thereof.

MARK HERE FOR ADDRESS CHANGE AND NOTE AT LEFT / /

Please  sign your name  exactly as it  appears  hereon.  If acting as  attorney,
executor, trustee, or in their representative capacity, sign name and title.

Signature:_______________________________ Date:________________

Signature:_______________________________ Date:________________

<PAGE>
                                                                      APPENDIX B

                              AMENDED AND RESTATED
                        CERTIFICATE OF INCORPORATION OF
                                  CLARIFY INC.

                             A Delaware corporation
                        (Pursuant to Section 242 and 245
                    of the Delaware General Corporation Law)

         CLARIFY INC., a corporation  organized and existing under and by virtue
of the General  Corporation  Law of the State of Delaware,  hereby  certifies as
follows:

         FIRST:  That the name of the  corporation  is Clarify Inc. and that the
corporation  was  originally  incorporated  on August 27,  1990  pursuant to the
General Corporation Law.

         SECOND:  The Amended and Restated  Certificate of Incorporation of this
corporation shall be restated to read in full as follows:


                                   ARTICLE I

         The name of this corporation is Clarify Inc.

                                   ARTICLE II

         The address of the registered  office of this  corporation in the State
of Delaware  is 1209 Orange  Street,  in the City of  Wilmington,  County of New
Castle.  The name of its  registered  agent as such  address is The  Corporation
Trust Company.

                                  ARTICLE III

         The nature of the  business or purposes to be  conducted or promoted is
to engage in any lawful act or activity for which  coporations  may be organized
under the General Corporation Law of Delaware.

                                   ARTICLE IV

         This  corporation  is  authorized  to issue two  classes of stock to be
designated  common  stock  ("Common  Stock")  and  preferred  stock  ("Preferred
Stock").  The  number  of  shares of  Common  Stock  authorized  to be issued is
Fifty-Five Million (55,000,000),  par value $0.0001 per share, and the number of
shares of Preferred Stock  authorized to be issued is Five Million  (5,000,000),
par value $0.0001 per share.

         The  Preferred  Stock  may be  issued  from time to time in one or more
series,  without further stockholder approval.  The Board of Directors is hereby
authorized,  in the resolution or resolutions  adopted by the Board of Directors
providing for the issue of any wholly unissued series of Preferred Stock, within
the limitations and restrictions stated in this Amended and Restated Certificate
of Incorporation, to fix or alter the dividend rights, dividend rate, conversion
rights,  voting rights,  rights and terms of redemption  (including sinking fund
provisions),  the redemption price or prices, and the liquidation preferences of
any  wholly  unissued  series  of  Preferred  Stock,  and the  number  of shares
constituting any such series and the designation thereof, or any of them, and to
increase or decrease the number of shares of any series  subsequent to the issue
of shares of that series, but not below the number of shares of such series then
outstanding.  In case the number of shares of any series shall be so  decreased,
the shares  constituting  such  decrease  shall  resume the status that they had
prior to the adoption of the resolution  originally fixing the number of  shares
of such series.


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