<PAGE>
EXHIBIT 10.22
VIA OVERNIGHT DELIVERY
April 14, 1999
Mr. Paul Little
4544 Daffodil Trail
Plano, Texas 75093
Dear Paul:
We are pleased to offer you the position of Senior Vice President of Human
Resources for RMH Teleservices, Inc. You will be based out of our Bryn Mawr, PA.
The terms of your employment with RMH are as follows:
1. Base Salary - 140,000 per annum, through September 1999, an increase in
-----------
October 1999 to $150,000 per annum and an increase in October 2000 to
$160,000 per annum. Annual salary increases each year thereafter will be
determined by management.
2. Start Date - Monday, May 3, 1999.
----------
3. Signing Bonus - You will be entitled to a signing bonus of $30,000.
-------------
4. Options - You will be granted options, pursuant to the RMH Teleservices,
-------
Inc., 1996 Stock Incentive Plan to purchase 40,000 RMH common shares at the
closing price on the day of the grant. The options for 25% of the shares
will vest when you have been employed by RMH for one year and an additional
25% of the shares will vest at the end of the second, third and fourth year
of employment respectively.
5. Annual Bonus - You may be eligible to receive an Annual Bonus of up to 50%
------------
of your base salary. Your bonus for fiscal year 1999 is $70,000 and will be
advanced on your start date. Beginning in fiscal year 2000, your minimum
annual bonus is $30,000 and will be paid in equal monthly installments
coordinated upon your continued employment at the time each installment is
due. The remaining portion of the annual bonus will be paid conjunction
with the normal corporate bonus pay plan.
6. Vacation - Four (4) weeks paid vacation annually.
--------
7. Miscellaneous - You will be issued a company credit card to be used for all
-------------
business expenses.
<PAGE>
Mr. Paul Little
April 14, 1999
Page Two
8. Moving Expenses - RMH will reimburse you for reasonable relocation expenses
---------------
for your move to the Philadelphia area. These expenses include but are not
limited to; costs to sell your Plano residence, transportation and storage
of household goods, temporary living arrangements, transportation for you
and your family and costs associated with the purchase of your home in the
Philadelphia area (points, taxes, etc.). If you are in a duplicate mortgage
situation, RMH will pay the lessor of your two mortgages for a period of up
to six months. Relocation expenses, with the exception of mortgage points,
will be grossed up for tax purposes.
9. Benefits - You will be eligible to participate in RMH's benefit plan which
--------
consists of medical, dental, prescription, vision, life insurance, and long
term disability insurance. Any COBRA payments, if any, will be covered by
RMH for the 60 day-lag period before benefits eligibility. Enrollment in
401(k) after 1 year of service which includes an employer match as defined
in the plan.
10. Non-Compete, Trade Secrets, Etc. - From the Start Date until 12 months
--------------------------------
following the termination of your employment with the Company, for any or
no reason, whether initiated by you or the Company, you will not, directly
or indirectly, engage in any capacity or be financially interested in any
business operating within the United States or Canada which provides
telemarketing services materially the same as the services the Company
provides to third parties, or any other business activities which are
materially the same and which are in direct competition with the Company at
the time of your termination, or any other business activities which are
materially the same as those provided by the Company for any of the
Company's past, present or prospective clients, customers or accounts.
Additionally, from the Start Date until 12 months following the termination
of your employment with the Company, for any or no reason, whether
initiated by you or the Company, you will not, directly or indirectly,
employ, induce or attempt to influence any employee, customer, independent
contractor or supplier of the Company to terminate employment or any other
relationship with the Company. You will not use for your own personal
benefit or disclose, communicate or divulge to, or use for the direct or
indirect benefit of any person firm or company other than the Company, any
confidential information of the Company during the term of your employment
and for a period of five years after you cease to be employed by the
Company, for any or no reason whether initiated by you or the Company. At
the termination of your employment with the Company you shall return to
Company all copies of confidential information in any medium, including
computer tapes and other forms of data storage. Any and all writing,
inventions, improvements, processes, procedures and/or techniques which you
may make, conceive, discover or develop, either solely or jointly with any
other person or persons, at any time when you are an employee, which relate
to or are useful in connection with the Company's business or with any
business now or hereafter carried on or contemplated by the Company,
including developments or expansions of its present fields of operations,
shall be the sole and exclusive property of the Company.
<PAGE>
Mr. Paul Little
April 14, 1999
Page Three
11. Severance - If the Company terminates your employment without Cause, you
---------
shall be entitled to your then current Base Salary payable for a period of
12 months plus a one time relocation allowance, if necessary, not to exceed
$75,000 following such termination so long as you execute and do not revoke
a separation agreement and general release agreement acceptable to the
Company. Cause shall include your breach or neglect of the material duties
you are required to perform under this Agreement, your conviction of a
felony or a crime of moral turpitude or your entering into an plea of nolo
contendere (or similar plea) to a charge of such an offense, your use of
alcohol or any unlawful controlled substance while performing your duties
under this Agreement and/or such use materially interferes with the
performance of your duties under this Agreement, you commit any act of
criminal fraud, material dishonesty or misappropriation relating to or
involving the Company, you materially violate a rule, regulation, policy or
plan governing employee performance or an express direction of the Board,
you engage in any unauthorized disclosure of confidential information of
the Company or you act in a manner that is materially contrary to the best
interest of the Company.
12. MBA - RMH will pay for the remaining portion of the EMBA program of your
---
choice, including expenses associated with the travel and a mandatory two
week international trip in Spring 2000. You will be given paid time off to
attend the classes.
Please confirm your acceptance by signing and dating the space below. Retain one
copy of the letter for yourself and return the original as soon as possible.
We welcome you to RMH with confidence that our association will be mutually
enjoyable.
Sincerely,
John A. Fellows
Chief Executive Officer
Accepted By:
4/14/99
____________________________ --------------------
Paul Little Date
