BENCHMARK CAPITAL PARTNERS L P
SC 13G, 2000-02-14
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                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549

                                  Schedule 13G
                                 (Rule 13d-102)

INFORMATION TO BE INCLUDED IN STATEMENTS FILED PURSUANT TO RULES 13d-1 (b), (c)
           AND (d) AND AMENDMENTS THERETO FILED PURSUANT TO 13d-2 (b)
                               (Amendment No.__)*


                            Kana Communications Inc.
                            ------------------------
                                (Name of Issuer)


                                  Common Stock
                         ------------------------------
                         (Title of Class of Securities)



                                    483600102
                                 --------------
                                 (CUSIP Number)



                                December 31, 1999
             -------------------------------------------------------
             (Date of Event Which Requires Filing of this Statement)

Check the  appropriate box to designate the rule pursuant to which this Schedule
is filed:

     [ ]   Rule 13d-1(b)

     [ ]   Rule 13d-1(c)

     [X]   Rule 13d-1(d)

*The  remainder of this cover page shall be filled out for a reporting  person's
initial filing on this form with respect to the subject class of securities, and
for  any  subsequent   amendment   containing   information  which  would  alter
disclosures provided in a prior cover page.

The information required on the remainder of this cover page shall not be deemed
to be "filed" for the purpose of Section 18 of the  Securities  Exchange  Act of
1934 ("Act") or otherwise  subject to the liabilities of that section of the Act
but  shall be  subject  to all other  provisions  of the Act  (however,  see the
Notes).

                         (Continued on following pages)

                                  Page 1 of 18
                            Exhibit Index on Page 16
<PAGE>
CUSIP NO. 483600102                                           PAGE 2 OF 18 PAGES
- -------------------                                           ------------------

1  NAMES OF REPORTING PERSONS
   S.S. OR I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS

   Benchmark Capital Partners, L.P. ("BCP")
   Tax ID Number:
   -----------------------------------------------------------------------------
2  CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                  (a) [ ]
                                                                      (b) [X]
   -----------------------------------------------------------------------------
3  SEC USE ONLY

   -----------------------------------------------------------------------------
4  CITIZENSHIP OR PLACE OF ORGANIZATION

   Delaware
   -----------------------------------------------------------------------------
                    5  SOLE VOTING POWER
    NUMBER OF       3,783,347  shares,  except that BCMC, the general partner of
     SHARES         BCP, may be deemed to have sole power to vote these  shares,
   BENEFICIALLY     and  David  M.   Beirne   ("Beirne"),   Bruce  W.   Dunlevie
    OWNED BY        ("Dunlevie"),  J. William Gurley ("Gurley"), Kevin R. Harvey
      EACH          ("Harvey"),  Robert C. Kagle  ("Kagle"),  Andrew S. Rachleff
    REPORTING       ("Rachleff")  and  Steven  M.  Spurlock  ("Spurlock"),   the
     PERSON         members of BCMC,  may be deemed to have shared power to vote
      WITH          these shares.
                    ------------------------------------------------------------
                    6  SHARED VOTING POWER
                    See response to row 5.
                    ------------------------------------------------------------
                    7  SOLE DISPOSITIVE POWER
                    3,783,347  shares,  except that BCMC, the general partner of
                    BCP,  may be deemed to have sole  power to  dispose of these
                    shares,  and  Beirne,   Dunlevie,   Gurley,  Harvey,  Kagle,
                    Rachleff and Spurlock, the members of BCMC, may be deemed to
                    have shared power to dispose of these shares.
                    ------------------------------------------------------------
                    8 SHARED DISPOSITIVE POWER
                    See response to row 7.
                    ------------------------------------------------------------

9  AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON

   3,783,347
   ----------------------------------------------------------------------------
10 CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES* [ ]


   -----------------------------------------------------------------------------
11 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)

   13.11%
   -----------------------------------------------------------------------------
12 TYPE OF REPORTING PERSON*

   PN
   -----------------------------------------------------------------------------

<PAGE>
CUSIP NO. 483600102                                           PAGE 3 OF 18 PAGES
- -------------------                                           ------------------

1  NAMES OF REPORTING PERSONS
   S.S. OR I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS

   Benchmark Founders' Fund, L.P. ("BFF")
   Tax ID Number:
   -----------------------------------------------------------------------------
2  CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                  (a) [ ]
                                                                      (b) [X]
   -----------------------------------------------------------------------------
3  SEC USE ONLY

   -----------------------------------------------------------------------------
4  CITIZENSHIP OR PLACE OF ORGANIZATION

   Delaware
   -----------------------------------------------------------------------------
                    5  SOLE VOTING POWER
    NUMBER OF       528,778  shares,  except that BCMC, the  general partner of
     SHARES         BFF, may be deemed to have sole power to vote these  shares,
   BENEFICIALLY     Beirne,   Dunlevie,  Gurley,  Harvey,  Kagle,  Rachleff  and
    OWNED BY        Spurlock, the members of BCMC, may  be deemed to have shared
      EACH          power to vote these shares.
   REPORTING        ------------------------------------------------------------
     PERSON         6  SHARED VOTING POWER
      WITH          See response to row 5.
                    ------------------------------------------------------------
                    7  SOLE DISPOSITIVE POWER
                    528,778  shares,  except that BCMC,  the general  partner of
                    BFF,  may be deemed to have sole  power to  dispose of these
                    shares,  and  Beirne,   Dunlevie,   Gurley,  Harvey,  Kagle,
                    Rachleff and Spurlock, the members of BCMC, may be deemed to
                    have shared power to dispose of these shares.
                    ------------------------------------------------------------
                    8 SHARED DISPOSITIVE POWER
                    See response to row 7.
                    ------------------------------------------------------------

9  AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON

   528,778
   ----------------------------------------------------------------------------
10 CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES* [ ]


   -----------------------------------------------------------------------------
11 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)

   1.83%
   -----------------------------------------------------------------------------
12 TYPE OF REPORTING PERSON*

   PN
   -----------------------------------------------------------------------------

<PAGE>
CUSIP NO. 483600102                                           PAGE 4 OF 18 PAGES
- -------------------                                           ------------------

1  NAMES OF REPORTING PERSONS
   S.S. OR I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS

   Benchmark Capital Management Co., L.L.C. ("BCMC")
   Tax ID Number:
   -----------------------------------------------------------------------------
2  CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                  (a) [ ]
                                                                      (b) [X]
   -----------------------------------------------------------------------------
3  SEC USE ONLY

   -----------------------------------------------------------------------------
4  CITIZENSHIP OR PLACE OF ORGANIZATION

   Delaware
   -----------------------------------------------------------------------------
                    5  SOLE VOTING POWER
    NUMBER OF       4,312,125  shares,  of which 3,783,347 are directly owned by
     SHARES         BCP and 528,778 are directly owned by BFF. BCMC, the general
   BENEFICIALLY     partner of BCP and BFF,  may be deemed to have sole power to
    OWNED BY        vote these shares,  and Beirne,  Dunlevie,  Gurley,  Harvey,
      EACH          Kagle,  Rachleff and Spurlock,  the members of BCMC,  may be
   REPORTING        deemed to have shared power to vote these
     PERSON         ------------------------------------------------------------
      WITH          6  SHARED VOTING POWER
                    See response to row 5.
                    ------------------------------------------------------------
                    7  SOLE DISPOSITIVE POWER
                    4,312,125  shares,  of which 3,783,347 are directly owned by
                    BCP and 528,778 are directly owned by BFF. BCMC, the general
                    partner of BCP and BFF,  may be deemed to have sole power to
                    dispose  of these  shares,  and  Beirne,  Dunlevie,  Gurley,
                    Harvey, Kagle,  Rachleff and Spurlock,  the members of BCMC,
                    may be  deemed  to have  shared  power to  dispose  of these
                    shares.
                    ------------------------------------------------------------
                    8 SHARED DISPOSITIVE POWER
                    See response to row 7.
                    ------------------------------------------------------------

9  AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON

   4,312,125
   ----------------------------------------------------------------------------
10 CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES* [ ]


   -----------------------------------------------------------------------------
11 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)

   14.94%
   -----------------------------------------------------------------------------
12 TYPE OF REPORTING PERSON*

   OO
   -----------------------------------------------------------------------------

<PAGE>
CUSIP NO. 483600102                                           PAGE 5 OF 18 PAGES
- -------------------                                           ------------------

1  NAMES OF REPORTING PERSONS
   S.S. OR I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS

   David M. Beirne ("Beirne")
   Tax ID Number:
   -----------------------------------------------------------------------------
2  CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                  (a) [ ]
                                                                      (b) [X]
   -----------------------------------------------------------------------------
3  SEC USE ONLY

   -----------------------------------------------------------------------------
4  CITIZENSHIP OR PLACE OF ORGANIZATION

   U.S. Citizen
   -----------------------------------------------------------------------------
                 5  SOLE VOTING POWER
    NUMBER OF       6,165 shares
     SHARES         ------------------------------------------------------------
   BENEFICIALLY  6  SHARED VOTING POWER
    OWNED BY        4,312,125  shares,  of which 3,783,347 are directly owned by
      EACH          BCP and  528,778  are  directly  owned by BFF.  Beirne  is a
   REPORTING        member of BCMC, the general  partner of BCP and BFF, and may
     PERSON         be deemed to have shared power to vote these shares.
      WITH          ------------------------------------------------------------
                 7  SOLE DISPOSITIVE POWER
                    6,165 shares
                    ------------------------------------------------------------
                 8  SHARED DISPOSITIVE POWER
                    4,312,125  shares,  of which 3,783,347 are directly owned by
                    BCP and  528,778  are  directly  owned by BFF.  Beirne  is a
                    member of BCMC, the general  partner of BCP and BFF, and may
                    be deemed to have shared power to dispose of these shares.
                    ------------------------------------------------------------

9  AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON

   4,318,290
   ----------------------------------------------------------------------------
10 CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES* [ ]


   -----------------------------------------------------------------------------
11 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)

   14.96%
   -----------------------------------------------------------------------------
12 TYPE OF REPORTING PERSON*

   IN
   -----------------------------------------------------------------------------

<PAGE>
CUSIP NO. 483600102                                           PAGE 6 OF 18 PAGES
- -------------------                                           ------------------

1  NAMES OF REPORTING PERSONS
   S.S. OR I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS

   Bruce W. Dunlevie ("Dunlevie")
   Tax ID Number:
   -----------------------------------------------------------------------------
2  CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                  (a) [ ]
                                                                      (b) [X]
   -----------------------------------------------------------------------------
3  SEC USE ONLY

   -----------------------------------------------------------------------------
4  CITIZENSHIP OR PLACE OF ORGANIZATION

   U.S. Citizen
   -----------------------------------------------------------------------------
                 5  SOLE VOTING POWER
    NUMBER OF       6,161 shares
     SHARES         ------------------------------------------------------------
   BENEFICIALLY  6  SHARED VOTING POWER
    OWNED BY        4,312,125  shares,  of which 3,783,347 are directly owned by
      EACH          BCP and  528,778  are  directly owned by BFF.  Dunlevie is a
   REPORTING        member of BCMC, the general  partner of BCP and BFF, and may
     PERSON         be deemed to have shared power to vote these shares.
      WITH          ------------------------------------------------------------
                 7  SOLE DISPOSITIVE POWER
                    6,161 shares
                    ------------------------------------------------------------
                 8  SHARED DISPOSITIVE POWER
                    4,312,125  shares,  of which 3,783,347 are directly owned by
                    BCP and  528,778  are  directly  owned by BFF. Dunlevie is a
                    member of BCMC, the general  partner of BCP and BFF, and may
                    be deemed to have shared power to dispose of these shares.
                    ------------------------------------------------------------

9  AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON

   4,318,286
   ----------------------------------------------------------------------------
10 CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES* [ ]


   -----------------------------------------------------------------------------
11 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)

   14.96%
   -----------------------------------------------------------------------------
12 TYPE OF REPORTING PERSON*

   IN
   -----------------------------------------------------------------------------

<PAGE>
CUSIP NO. 483600102                                           PAGE 7 OF 18 PAGES
- -------------------                                           ------------------

1  NAMES OF REPORTING PERSONS
   S.S. OR I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS

   J. William Gurley ("Gurley")
   Tax ID Number:
   -----------------------------------------------------------------------------
2  CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                  (a) [ ]
                                                                      (b) [X]
   -----------------------------------------------------------------------------
3  SEC USE ONLY

   -----------------------------------------------------------------------------
4  CITIZENSHIP OR PLACE OF ORGANIZATION

   U.S. Citizen
   -----------------------------------------------------------------------------
                 5  SOLE VOTING POWER
    NUMBER OF       3,080 shares
     SHARES         ------------------------------------------------------------
   BENEFICIALLY  6  SHARED VOTING POWER
    OWNED BY        4,312,125  shares,  of which 3,783,347 are directly owned by
      EACH          BCP and  528,778  are  directly  owned by BFF.  Gurley  is a
   REPORTING        member of BCMC, the general  partner of BCP and BFF, and may
     PERSON         be deemed to have shared power to vote these shares.
      WITH          ------------------------------------------------------------
                 7  SOLE DISPOSITIVE POWER
                    3,080 shares
                    ------------------------------------------------------------
                 8  SHARED DISPOSITIVE POWER
                    4,312,125  shares,  of which 3,783,347 are directly owned by
                    BCP and  528,778  are  directly  owned  by BFF. Gurley  is a
                    member of BCMC, the general  partner of BCP and BFF, and may
                    be deemed to have shared power to dispose of these shares.
                    ------------------------------------------------------------

9  AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON

   4,315,205
   ----------------------------------------------------------------------------
10 CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES* [ ]


   -----------------------------------------------------------------------------
11 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)

   14.95%
   -----------------------------------------------------------------------------
12 TYPE OF REPORTING PERSON*

   IN
   -----------------------------------------------------------------------------

<PAGE>
CUSIP NO. 483600102                                           PAGE 8 OF 18 PAGES
- -------------------                                           ------------------

1  NAMES OF REPORTING PERSONS
   S.S. OR I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS

   Kevin R. Harvey ("Harvey")
   Tax ID Number:
   -----------------------------------------------------------------------------
2  CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                  (a) [ ]
                                                                      (b) [X]
   -----------------------------------------------------------------------------
3  SEC USE ONLY

   -----------------------------------------------------------------------------
4  CITIZENSHIP OR PLACE OF ORGANIZATION

   U.S. Citizen
   -----------------------------------------------------------------------------
                 5  SOLE VOTING POWER
    NUMBER OF       6,161 shares
     SHARES         ------------------------------------------------------------
   BENEFICIALLY  6  SHARED VOTING POWER
    OWNED BY        4,312,125  shares,  of which 3,783,347 are directly owned by
      EACH          BCP and  528,778  are  directly  owned by BFF.  Harvey  is a
   REPORTING        member of BCMC, the general  partner of BCP and BFF, and may
     PERSON         be deemed to have shared power to vote these shares.
      WITH          ------------------------------------------------------------
                 7  SOLE DISPOSITIVE POWER
                    6,161 shares
                    ------------------------------------------------------------
                 8  SHARED DISPOSITIVE POWER
                    4,312,125  shares,  of which 3,783,347 are directly owned by
                    BCP and  528,778  are  directly  owned  by BFF. Harvey  is a
                    member of BCMC, the general  partner of BCP and BFF, and may
                    be deemed to have shared power to dispose of these shares.
                    ------------------------------------------------------------

9  AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON

   4,318,286
   ----------------------------------------------------------------------------
10 CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES* [ ]


   -----------------------------------------------------------------------------
11 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)

   14.96%
   -----------------------------------------------------------------------------
12 TYPE OF REPORTING PERSON*

   IN
   -----------------------------------------------------------------------------

<PAGE>
CUSIP NO. 483600102                                           PAGE 9 OF 18 PAGES
- -------------------                                           ------------------

1  NAMES OF REPORTING PERSONS
   S.S. OR I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS

   Robert C. Kagle ("Kagle")
   Tax ID Number:
   -----------------------------------------------------------------------------
2  CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                  (a) [ ]
                                                                      (b) [X]
   -----------------------------------------------------------------------------
3  SEC USE ONLY

   -----------------------------------------------------------------------------
4  CITIZENSHIP OR PLACE OF ORGANIZATION

   U.S. Citizen
   -----------------------------------------------------------------------------
                 5  SOLE VOTING POWER
    NUMBER OF       3,161 shares
     SHARES         ------------------------------------------------------------
   BENEFICIALLY  6  SHARED VOTING POWER
    OWNED BY        4,312,125  shares,  of which 3,783,347 are directly owned by
      EACH          BCP and  528,778  are  directly  owned  by BFF.  Kagle  is a
   REPORTING        member of BCMC, the general  partner of BCP and BFF, and may
     PERSON         be deemed to have shared power to vote these shares.
      WITH          ------------------------------------------------------------
                 7  SOLE DISPOSITIVE POWER
                    3,161 shares
                    ------------------------------------------------------------
                 8  SHARED DISPOSITIVE POWER
                    4,312,125  shares,  of which 3,783,347 are directly owned by
                    BCP and  528,778  are  directly  owned  by BFF. Kagle  is a
                    member of BCMC, the general  partner of BCP and BFF, and may
                    be deemed to have shared power to dispose of these shares.
                    ------------------------------------------------------------

9  AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON

   4,315,286
   ----------------------------------------------------------------------------
10 CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES* [ ]


   -----------------------------------------------------------------------------
11 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)

   14.95%
   -----------------------------------------------------------------------------
12 TYPE OF REPORTING PERSON*

   IN
   -----------------------------------------------------------------------------

<PAGE>
CUSIP NO. 483600102                                          PAGE 10 OF 18 PAGES
- -------------------                                          -------------------

1  NAMES OF REPORTING PERSONS
   S.S. OR I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS

   Andrew S. Rachleff ("Rachleff")
   Tax ID Number:
   -----------------------------------------------------------------------------
2  CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                  (a) [ ]
                                                                      (b) [X]
   -----------------------------------------------------------------------------
3  SEC USE ONLY

   -----------------------------------------------------------------------------
4  CITIZENSHIP OR PLACE OF ORGANIZATION

   U.S. Citizen
   -----------------------------------------------------------------------------
                 5  SOLE VOTING POWER
    NUMBER OF       6,161 shares
     SHARES         ------------------------------------------------------------
   BENEFICIALLY  6  SHARED VOTING POWER
    OWNED BY        4,312,125  shares,  of which 3,783,347 are directly owned by
      EACH          BCP and  528,778  are directly  owned  by BFF. Rachleff is a
   REPORTING        member of BCMC, the general  partner of BCP and BFF, and may
     PERSON         be deemed to have shared power to vote these shares.
      WITH          ------------------------------------------------------------
                 7  SOLE DISPOSITIVE POWER
                    6,161 shares
                    ------------------------------------------------------------
                 8  SHARED DISPOSITIVE POWER
                    4,312,125  shares,  of which 3,783,347 are directly owned by
                    BCP and  528,778  are  directly  owned by BFF. Rachleff is a
                    member of BCMC, the general  partner of BCP and BFF, and may
                    be deemed to have shared power to dispose of these shares.
                    ------------------------------------------------------------

9  AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON

   4,318,286
   ----------------------------------------------------------------------------
10 CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES* [ ]


   -----------------------------------------------------------------------------
11 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)

   14.96%
   -----------------------------------------------------------------------------
12 TYPE OF REPORTING PERSON*

   IN
   -----------------------------------------------------------------------------


<PAGE>
CUSIP NO. 483600102                                          PAGE 11 OF 18 PAGES
- -------------------                                          -------------------

1  NAMES OF REPORTING PERSONS
   S.S. OR I.R.S. IDENTIFICATION NOS. OF ABOVE PERSONS

   Steven M. Spurlock ("Spurlock")
   Tax ID Number:
   -----------------------------------------------------------------------------
2  CHECK THE APPROPRIATE BOX IF A MEMBER OF A GROUP*                  (a) [ ]
                                                                      (b) [X]
   -----------------------------------------------------------------------------
3  SEC USE ONLY

   -----------------------------------------------------------------------------
4  CITIZENSHIP OR PLACE OF ORGANIZATION

   U.S. Citizen
   -----------------------------------------------------------------------------
                 5  SOLE VOTING POWER
    NUMBER OF       6,161 shares
     SHARES         ------------------------------------------------------------
   BENEFICIALLY  6  SHARED VOTING POWER
    OWNED BY        4,312,125  shares,  of which 3,783,347 are directly owned by
      EACH          BCP and  528,778  are directly  owned  by BFF. Spurlock is a
   REPORTING        member of BCMC, the general  partner of BCP and BFF, and may
     PERSON         be deemed to have shared power to vote these shares.
      WITH          ------------------------------------------------------------
                 7  SOLE DISPOSITIVE POWER
                    6,161 shares
                    ------------------------------------------------------------
                 8  SHARED DISPOSITIVE POWER
                    4,312,125  shares,  of which 3,783,347 are directly owned by
                    BCP and  528,778  are  directly  owned by BFF. Spurlock is a
                    member of BCMC, the general  partner of BCP and BFF, and may
                    be deemed to have shared power to dispose of these shares.
                    ------------------------------------------------------------

9  AGGREGATE AMOUNT BENEFICIALLY OWNED BY EACH REPORTING PERSON

   4,318,286
   ----------------------------------------------------------------------------
10 CHECK BOX IF THE AGGREGATE AMOUNT IN ROW (9) EXCLUDES CERTAIN SHARES* [ ]


   -----------------------------------------------------------------------------
11 PERCENT OF CLASS REPRESENTED BY AMOUNT IN ROW (9)

   14.96%
   -----------------------------------------------------------------------------
12 TYPE OF REPORTING PERSON*

   IN
   -----------------------------------------------------------------------------

<PAGE>
                                                                   Page 12 of 18
ITEM 1(A).  NAME OF ISSUER

            Kana Communications Inc.

ITEM 1(B).  ADDRESS OF ISSUER'S PRINCIPAL EXECUTIVE OFFICES

            740 Bay Road
            Redwood City, CA 94063

ITEM 2(A).  NAME OF PERSONS FILING

            This  Statement  is filed by  Benchmark  Capital  Partners,  L.P., a
            Delaware  limited  partnership  ("BCP"),  Benchmark  Founders' Fund,
            L.P., a Delaware  limited  partnership  ("BFF"),  Benchmark  Capital
            Management  Co.,  L.L.C.,  a  Delaware  limited   liability  company
            ("BCMC"),   David  M.   Beirne   ("Beirne"),   Bruce   W.   Dunlevie
            ("Dunlevie"),   J.  William  Gurley  ("Gurley"),   Kevin  R.  Harvey
            ("Harvey"),   Robert  C.  Kagle   ("Kagle"),   Andrew  S.   Rachleff
            ("Rachleff")  and Steven M.  Spurlock  ("Spurlock"),  the members of
            BCMC.  The  foregoing  entities  and  individuals  are  collectively
            referred to as the "Reporting Persons."

            BCMC, the general partner of BCP and BFF, may be deemed to have sole
            power to vote and sole  power to  dispose  of shares  of the  issuer
            directly owned by BCP and BFF.  Beirne,  Dunlevie,  Gurley,  Harvey,
            Kagle,  Rachleff  and Spurlock are members of BCMC and may be deemed
            to have shared  power to vote and shared  power to dispose of shares
            of the issuer directly owned by BCP and BFF.

ITEM 2(B).  ADDRESS OF PRINCIPAL OFFICE

            The address for each of the Reporting Persons is:

            Benchmark Capital
            2480 Sand Hill Road, Suite 200
            Menlo Park, California  94025

ITEM 2(C)   CITIZENSHIP

            BCP and BFF, are Delaware limited  partnerships.  BCMC is a Delaware
            limited liability company. Beirne, Dunlevie,  Gurley, Harvey, Kagle,
            Rachleff and Spurlock are United States citizens.

ITEM 2(D) AND (E).  TITLE OF CLASS OF SECURITIES AND CUSIP NUMBER

            Common Stock
            CUSIP # 483600102

ITEM 3.     Not Applicable

ITEM 4.     OWNERSHIP

            The  following  information  with  respect to the  ownership  of the
            Common Stock of the issuer by the persons  filing this  Statement is
            provided as of December 31, 1999:
<PAGE>
                                                                   Page 13 of 18

            (a)  Amount beneficially owned:

            See Row 9 of cover page for each Reporting Person.

            (b)  Percent of Class:

            See Row 11 of cover page for each Reporting Person.

            (c)  Number of shares as to which such person has:

               (i)   Sole power to vote or to direct the vote:

                     See Row 5 of cover page for each Reporting Person.

               (ii)  Shared power to vote or to direct the vote:

                     See Row 6 of cover page for each Reporting Person.

               (iii) Sole power to dispose or to direct the disposition of:

                     See Row 7 of cover page for each Reporting Person.

               (iv)  Shared power to dispose or to direct the disposition of:

                     See Row 8 of cover page for each Reporting Person.

ITEM 5.     OWNERSHIP OF FIVE PERCENT OR LESS OF A CLASS

            Not applicable.

ITEM 6.     OWNERSHIP OF MORE THAN FIVE PERCENT ON BEHALF OF ANOTHER PERSON.

            Under   certain   circumstances   set  forth  in  the  limited
            partnership  agreements  of  BCP  and  BFF,  and  the  limited
            liability  company  agreement of BCMC, the general and limited
            partners  or  members,  as the  case  may be,  of each of such
            entities may be deemed to have the right to receive  dividends
            from, or the proceeds  from,  the sale of shares of the issuer
            owned by each such entity of which they are a partner.

ITEM 7.     IDENTIFICATION  AND  CLASSIFICATION OF THE SUBSIDIARY WHICH ACQUIRED
            THE SECURITY BEING REPORTED ON BY THE PARENT HOLDING COMPANY

            Not applicable.

ITEM 8.     IDENTIFICATION AND CLASSIFICATION OF MEMBERS OF THE GROUP.


            Not applicable

ITEM 9.     NOTICE OF DISSOLUTION OF GROUP.

            Not applicable

ITEM 10.    CERTIFICATION.

            Not applicable
<PAGE>
                                                                   Page 14 of 18
                                   SIGNATURES

     After  reasonable  inquiry and to the best of my  knowledge  and belief,  I
certify that the information  set forth in this statement is true,  complete and
correct.

Date:  February 10, 2000           BENCHMARK CAPITAL PARTNERS, L.P.,
                                   a Delaware Limited Partnership

                                   By: Benchmark Capital Management Co., L.L.C.,
                                       a Delaware Limited Liability Company
                                       Its General Partner

                                   By: /s/  Steven M. Spurlock
                                      ------------------------------------------
                                      Steven M. Spurlock
                                      Member


                                   BENCHMARK FOUNDERS' FUND, L.P.,
                                   a Delaware Limited Partnership

                                   By: Benchmark Capital Management Co., L.L.C.,
                                       a Delaware Limited Liability Company
                                       Its General Partner

                                   By: /s/  Steven M. Spurlock
                                       -----------------------------------------
                                       Steven M. Spurlock
                                       Member


                                   BENCHMARK CAPITAL MANAGEMENT CO., L.L.C.,
                                   a Delaware Limited Liability Company

                                   By: /s/  Steven M. Spurlock
                                       -----------------------------------------
                                       Steven M. Spurlock
                                       Member


                                   DAVID M. BEIRNE

                                   By: /s/  David M. Beirne
                                       -----------------------------------------
                                       David M. Beirne
<PAGE>
                                                                   Page 15 of 18
                                   BRUCE W. DUNLEVIE

                                   By: /s/  Bruce W. Dunlevie
                                       -----------------------------------------
                                       Bruce W. Dunlevie


                                   J. WILLIAM GURLEY

                                   By: /s/  J. William Gurley
                                       -----------------------------------------
                                       J. William Gurley


                                   KEVIN R. HARVEY

                                   By: /s/  Kevin R. Harvey
                                       -----------------------------------------
                                       Kevin R. Harvey


                                   ROBERT C. KAGLE

                                   By: /s/  Robert C. Kagle
                                       -----------------------------------------
                                       Robert C. Kagle


                                   ANDREW S. RACHLEFF

                                   By: /s/  Andrew S. Rachleff
                                       -----------------------------------------
                                       Andrew S. Rachleff


                                   STEVEN M. SPURLOCK

                                   By: /s/  Steven M. Spurlock
                                       -----------------------------------------
                                       Steven M. Spurlock
<PAGE>
                                                                   Page 16 of 18

                                  EXHIBIT INDEX
                                                                     Found on
                                                                   Sequentially
Exhibit                                                            Numbered Page
- -------                                                            -------------
Exhibit A: Agreement of Joint Filing                                     17
<PAGE>
                                                                   Page 17 of 18
                                   Exhibit A

                            Agreement of Joint Filing

     The  undersigned  hereby agree that a single Schedule 13G (or any amendment
thereto) relating to the Common Stock of Kana Communications Inc. shall be filed
on behalf of each of the  undersigned  and that this Agreement shall be filed as
an exhibit to such Schedule 13G.

Date:  February 10, 2000           BENCHMARK CAPITAL MANAGEMENT CO., L.L.C.,
                                   a Delaware Limited Liability Company

                                   By: /s/  Steven M. Spurlock
                                       -----------------------------------------
                                       Steven M. Spurlock
                                       Member

February 10, 2000                  BENCHMARK CAPITAL PARTNERS, L.P.,
                                   a Delaware Limited Partnership

                                   By: Benchmark Capital Management Co., L.L.C.,
                                       a Delaware Limited Liability Company
                                       Its General Partner

                                   By: /s/  Steven M. Spurlock
                                      ------------------------------------------
                                      Steven M. Spurlock
                                      Member


February 10, 2000                  BENCHMARK FOUNDERS' FUND, L.P.,
                                   a Delaware Limited Partnership

                                   By: Benchmark Capital Management Co., L.L.C.,
                                       a Delaware Limited Liability Company
                                       Its General Partner

                                   By: /s/  Steven M. Spurlock
                                       -----------------------------------------
                                       Steven M. Spurlock
                                       Member


                                   By: /s/  Bruce W. Dunlevie
                                       -----------------------------------------
                                       Bruce W. Dunlevie
<PAGE>
                                                                   Page 18 of 18


February 10, 2000                  By: /s/  J. William Gurley
                                       -----------------------------------------
                                       J. William Gurley


February 10, 2000                  By: /s/  Kevin R. Harvey
                                       -----------------------------------------
                                       Kevin R. Harvey


February 10, 2000                  By: /s/  Robert C. Kagle
                                       -----------------------------------------
                                       Robert C. Kagle


February 10, 2000                  By: /s/  Andrew S. Rachleff
                                       -----------------------------------------
                                       Andrew S. Rachleff


February 10, 2000                  By: /s/  Steven M. Spurlock
                                       -----------------------------------------
                                       Steven M. Spurlock


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