UNITED ROAD SERVICES INC
10-Q, 1999-08-16
AUTOMOTIVE REPAIR, SERVICES & PARKING
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<PAGE>

               UNITED STATES SECURITIES AND EXCHANGE COMMISSION
                             Washington, DC 20549
                                   FORM 10-Q

(MARK)
 [X]           QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d)
                        OF THE SECURITIES EXCHANGE ACT
                         OF 1934 FOR THE PERIOD ENDED
                                JUNE 30, 1999.

                                      OR

                  [ ] Transition Report pursuant to Section 13 or 15(d) of the
Securities Exchange Act of 1934.

Commission File Number  000-24019
                        ---------

                          United Road Services, Inc.
                          --------------------------
            (Exact name of registrant as specified in its charter)


                Delaware                                 94-3278455
                --------                                 ----------
    (State or other jurisdiction of                   (I.R.S. Employer
    incorporation or organization)                    Identification No.)

      17 Computer Drive West
      Albany, New York                                       12205
      ----------------                                       -----
(Address of principal executive offices)                  (Zip Code)

Registrant's telephone number, including area code:   (518) 446-0140

         Indicate by check mark whether the registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such reports), and (2) has been subject to
filing requirements for the past 90 days.

                           Yes  X            No
                               ----            ----

         As of August 13, 1999, the registrant had 17,837,726 shares of common
stock issued and outstanding.
<PAGE>

                          UNITED ROAD SERVICES, INC.
                          --------------------------

            Form 10-Q For The Quarterly Period Ended June 30, 1999

<TABLE>
<CAPTION>
                  Index                                                      Page
<S>       <C>                                                              <C>
Part I.  - Financial Information

         Item 1  Condensed Consolidated Financial Statements
                 Condensed Consolidated Balance Sheets as of
                   June 30, 1999 and December 31, 1998                          3

                 Condensed Consolidated Statements of Operations
                   For the Three and Six Months Ended
                   June 30, 1999 and June 30, 1998                              4

                 Condensed Consolidated Statements of Cash Flows for
                   the Six Months Ended June  30, 1999 and
                   June 30, 1998                                                5

                 Notes to Condensed Consolidated Financial Statements           7

         Item 2  Management's Discussion and Analysis of  Financial
                   Condition and Results of Operations                         15

         Item 3  Quantitative and Qualitative Disclosures about Market Risk    25

Part II.  - Other Information

         Item 2  Changes in Securities and Use of Proceeds                     26

         Item 3  Defaults under Senior Securities                              26

         Item 4  Submission of Matters to a Vote of Security Holders           26

         Item 5  Other Events                                                  27

         Item 6  Exhibits and Reports on Form 8-K                              27

Signatures                                                                     29

</TABLE>

                                       2
<PAGE>

                  UNITED ROAD SERVICES, INC. AND SUBSIDIARIES
                     CONDENSED CONSOLIDATED BALANCE SHEETS
                     (In thousands, except share amounts)


<TABLE>
<CAPTION>
ASSETS                                                                            June 30,1999         December 31,1998
- ------                                                                            ------------         ----------------
Current assets:                                                                   (Unaudited)
<S>                                                                           <C>                   <C>
         Cash and cash equivalents                                                $     2,290                     3,381
         Trade receivables, net of allowance for doubtful
         accounts of $1,970 and $1,132, at June 30, 1999
         and December 31, 1998, respectively                                           26,835                    16,440
         Other receivables                                                                576                     1,495
         Prepaid expenses and other current assets                                      2,771                     2,217
         Current portion of rights to equipment under finance contracts                   575                       547
                                                                                  -----------                  --------
                   Total current assets                                                33,047                    24,080
Vehicles and equipment, net                                                            79,405                    46,814
Rights to equipment under finance contracts, excluding current portion                  1,398                     2,025
Deferred financing costs, net                                                           5,201                     3,552
Goodwill, net                                                                         216,319                   171,953
Other non-current assets                                                                  448                       308
                                                                                  -----------                 ---------
                   Total assets                                                     $ 335,818                   248,732
                                                                                  ===========                 =========
LIABILITIES AND STOCKHOLDERS' EQUITY
- ------------------------------------
Current liabilities:
         Current installments of obligations under capital leases                   $     534                       338
         Current installments of obligations for equipment under
                   finance contracts                                                      575                       547
         Notes payable                                                                      -                        17
         Accounts payable                                                               6,547                     6,904
         Accrued expenses                                                               6,014                     4,690
         Income taxes payable                                                             388                         -
         Due to related parties                                                           765                     2,254
                                                                                  -----------                 ---------
                   Total current liabilities                                           14,823                    14,750
Obligations under capital leases, excluding current installments                          323                       698
Obligations for equipment under finance contracts, excluding
                   current installments                                                 1,398                     2,025
Long-term debt                                                                        122,236                    62,532
Deferred income taxes                                                                   6,440                     4,961
                                                                                  -----------                 ---------
                   Total liabilities                                                  145,220                    84,966
                                                                                  -----------                 ---------
Stockholders' equity:
         Preferred stock; 5,000,000 shares authorized; no shares
                   issued or outstanding                                                    -                         -
         Common stock, $0.001 par value; 35,000,000 shares
                   authorized; 17,837,726 and 15,707,085
                   shares issued and outstanding at June 30, 1999
                    and December 31, 1998, respectively                                    18                        16
         Additional paid-in capital                                                   183,882                   159,532
         Retained earnings                                                              6,698                     4,218
                                                                                  -----------                 ---------
                   Total stockholders' equity                                         190,598                   163,766
                                                                                  -----------                 ---------
                   Total liabilities and stockholders' equity                     $   335,818                   248,732
                                                                                  ===========                 =========

</TABLE>

See accompanying notes to condensed consolidated financial statements.

                                       3
<PAGE>

                   UNITED ROAD SERVICES, INC. AND SUBSIDIARIES
                 CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
                    (In thousands, except per share amounts)
                                   (Unaudited)


<TABLE>
<CAPTION>
                                                  Three months ended       Six months ended
                                                        June 30,                June 30,
                                                   1999        1998        1999        1998
                                                   ----        ----        ----        ----
<S>                                           <C>           <C>       <C>           <C>
Net revenue                                    $ 65,482       8,468     124,935       8,468

Cost of revenue, excluding depreciation          47,548       5,458      90,390       5,458
Amortization of goodwill                          1,515         189       2,794         189
Depreciation                                      2,072         337       3,964         339
Selling, general and administrative expenses      9,603       1,940      17,167       2,328
Special charge                                      735           -         735           -
                                               --------    --------    --------    --------
         Income from operations                   4,009         544       9,885         154

Other income (expense):
         Interest income                              1         472           9         477
         Interest expense                        (2,610)       (114)     (4,631)       (114)
         Other                                      (62)          -        (130)          -
                                               --------    --------    --------    --------

         Income before income taxes               1,338         902       5,133         517

Income tax expense                                  868         445       2,653         292
                                               --------    --------    --------    --------
         Net income                            $    470         457       2,480         225
                                               ========    ========    ========    ========

Per share amounts:
         Basic earnings                        $    .03         .05         .15         .04
                                               ========    ========    ========    ========

         Diluted earnings                      $    .03         .05         .14         .04
                                               ========    ========    ========    ========
</TABLE>

See accompanying notes to condensed consolidated financial statements.

                                       4
<PAGE>

                  UNITED ROAD SERVICES, INC. AND SUBSIDIARIES
                CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
                                (In thousands)
                                  (Unaudited)

<TABLE>
<CAPTION>
                                                                            Six months ended
                                                                                 June 30,
                                                                            1999        1998
                                                                            ----        ----
<S>                                                                   <C>             <C>
Net income                                                              $  2,480         225
Adjustments to reconcile net income to net cash provided
    by operating activities:
       Depreciation                                                        3,964         339
       Amortization of goodwill                                            2,794         189
       Amortization of deferred financing costs                              409          12
       Provision for doubtful accounts                                       793           -
       Deferred income taxes                                               1,479           -
       Interest expense, paid-in-kind                                      2,504           -
       Changes in operating assets and liabilities, net of effects of
          acquisitions:
             Increase in amounts payable to related parties                    -         706
             Increase in trade receivables                                (4,756)        (70)
             Decrease (increase) in other receivables                      1,250        (629)
             Increase in prepaid expenses and
                other current assets                                        (496)       (231)
             Increase in other non-current assets                           (140)        (44)
             Increase (decrease) in accounts payable                      (3,145)      2,299
Increase in accrued expenses                                                 201         752
             Increase in income taxes payable                                 82         292
                                                                        --------    --------
                Net cash provided by operating activities                  7,419       3,840
                                                                        --------    --------

Investing activities:
   Acquisitions, net of cash acquired                                    (29,777)    (42,510)
   Deposit on vehicles                                                    (1,691)          -
   Purchases of vehicles and equipment                                   (10,203)     (2,378)
   Proceeds from sale of vehicles and equipment                              278           -
   Net gain on sale of vehicles and equipment                                 (8)          -
   Decrease in acquisitions payable                                       (5,695)          -
   Amounts payable to related parties                                     (1,521)          -
                                                                        --------    --------
                Net cash used in investing activities                    (48,617)    (44,888)
                                                                        --------    --------

Financing activities:
   Proceeds from issuance of common stock, net of registration costs        (250)     90,982
   Proceeds from issuance of convertible subordinated debentures          31,500           -
   Borrowings on revolving credit facility                                59,700           -
   Repayments of revolving credit facility                               (34,000)          -
   Payments of deferred financing costs                                   (2,058)       (883)
   Payments on long-term debt and capital leases assumed
      in acquisitions                                                    (14,785)     (8,170)
                                                                        --------    --------
                Net cash provided by financing activities                 40,107      81,929
                                                                        --------    --------

Increase (decrease) in cash and cash equivalents                          (1,091)     40,881
Cash and cash equivalents at beginning of period                           3,381          50
                                                                        --------    --------
Cash and cash equivalents at end of period                              $  2,290      40,931
                                                                        ========    ========

                                                                                  (continued)
</TABLE>

                                       5
<PAGE>

                  UNITED ROAD SERVICES, INC. AND SUBSIDIARIES
          CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS, Continued
                                (In thousands)
                                  (Unaudited)


<TABLE>
<CAPTION>
                                                                                          Six months ended
                                                                                              June 30,
                                                                                       1999              1998
                                                                                    ---------          ---------
<S>                                                                                <C>               <C>
Supplemental disclosures of cash flow information:
  Cash paid during the period for:
         Interest                                                                   $   1,543                 61
                                                                                    =========          =========

         Income taxes                                                               $   1,096                  -
                                                                                    =========          =========
Supplemental disclosure of non-cash investing and financing activity:
         Issuance of common stock for acquisitions                                  $  24,602             30,780
                                                                                    =========           =========
         Warrant issued to lender as partial loan fee                               $       -                471
                                                                                    =========           =========

</TABLE>

See accompanying notes to condensed consolidated financial statements.

                                       6
<PAGE>

                          UNITED ROAD SERVICES, INC.
             Notes to Condensed Consolidated Financial Statements
                                  (Unaudited)
                                 June 30, 1999

(1)    Summary of Significant Accounting Policies


       (a)    Interim Financial Statements

              The unaudited condensed consolidated financial statements have
              been prepared pursuant to the rules and regulations of the
              Securities and Exchange Commission (the "SEC"). Certain
              information and footnote disclosures, normally included in annual
              consolidated financial statements prepared in accordance with
              generally accepted accounting principles, have been condensed or
              omitted pursuant to those rules and regulations, although the
              Company believes that the disclosures made are adequate to make
              the information presented not misleading. In the opinion of
              management, all adjustments, consisting only of normal recurring
              adjustments, necessary to fairly present the financial position,
              results of operations and cash flows have been included. The
              results of operations for the interim periods are not necessarily
              indicative of the results for the entire fiscal year.

              It is suggested that these condensed consolidated financial
              statements be read in conjunction with the audited consolidated
              financial statements and notes thereto included in United Road
              Services, Inc.'s Annual Report on Form 10-K for the year ended
              December 31, 1998, as filed with the SEC.

        (b)   Organization and Business

              United Road Services, Inc., a Delaware corporation (the
              "Company"), was formed in July 1997 to become a leading provider
              of transport, towing and recovery services. As such, it has a
              limited combined operating history and its future success is
              dependent upon a number of factors which include, among others,
              the ability to successfully integrate existing operations,
              reliance on the identification and integration of satisfactory
              acquisition candidates, the availability of capital to finance its
              operations and acquisitions, and the ability to manage growth and
              attract and retain quality management.

              From inception through June 30, 1999, the Company acquired 56
              businesses (the "Acquisitions"), seven of which (the "Founding
              Companies") were acquired on May 6, 1998 simultaneously with the
              consummation of an initial public offering (the "Offering") of the
              Company's common stock (the "Common Stock"). All of these
              Acquisitions were accounted for utilizing the purchase method of
              accounting.

                                       7
<PAGE>

                          UNITED ROAD SERVICES, INC.
        Notes to Condensed Consolidated Financial Statements, Continued
                                  (Unaudited)

(1) - Continued


    (c)  Basis of Presentation

         The accompanying condensed consolidated financial statements include
         the accounts of the Company and its subsidiaries. The results of
         operations of the Acquisitions have been included in the Company's
         results of operations from their respective acquisition dates. All
         significant intercompany transactions have been eliminated in
         consolidation. Certain reclassifications have been made in prior
         periods to conform with the current presentation.

    (d)  Use of Estimates

         Management of the Company has made a number of estimates and
         assumptions relating to the reporting of assets and liabilities and the
         disclosure of contingent assets and liabilities to prepare these
         unaudited interim consolidated financial statements in conformity with
         generally accepted accounting principles. Actual results could differ
         from those estimates.

    (e)  Per Share Amounts

         Basic earnings per share is computed by dividing income available to
         common stockholders by the weighted average number of common shares
         outstanding for the period. Diluted earnings per share reflects the
         potential dilution that could occur if securities or other contracts to
         issue common stock were exercised or converted into common stock or
         resulted in the issuance of common stock that shared in the earnings of
         the Company (such as stock options, warrants and convertible
         subordinated debentures).

         The following table provides calculations of both basic and
         diluted earnings per share:

         Three months ended June 30, 1999
         --------------------------------

<TABLE>
<CAPTION>
                                                                          Weighted               Per
                                                          Net              average              share
                                                         Income            shares              amounts
                                                         ------            ------              -------
<S>                                                  <C>              <C>                    <C>
              Basic                                    $ 470,000         17,066,950            $   .03
                                                         =======         ==========             ======

              Diluted                                  $ 470,000         17,836,950            $   .03
                                                         =======         ==========             ======



         Three months ended June 30, 1998
         --------------------------------

<CAPTION>
                                                                          Weighted               Per
                                                          Net              average              share
                                                         Income            shares              amounts
                                                         -------           ------              -------
<S>                                                  <C>               <C>                  <C>
              Basic                                    $ 457,000          9,372,725             $   .05
                                                         =======         ==========             =======
              Diluted                                  $ 457,000          9,524,590             $   .05
                                                         =======         ==========             =======

</TABLE>

                                       8
<PAGE>

                          UNITED ROAD SERVICES, INC.
        Notes to Condensed Consolidated Financial Statements, Continued
                                  (Unaudited)

         Six months ended June 30, 1999
         ------------------------------

<TABLE>
<CAPTION>
                                                                                     Weighted         Per
                                                                      Net             average        share
                                                                     Income           shares        amounts
                                                                     ------           ------        -------
<S>                                                             <C>                <C>           <C>
         Basic                                                    $ 2,480,000       16,776,940   $       .15
                                                                    =========       ==========      ========
         Diluted                                                  $ 2,480,000       17,575,857   $       .14
                                                                    =========       ==========      ========

         Six months ended June 30, 1998
         ------------------------------

<CAPTION>
                                                                                    Weighted           Per
                                                                       Net           average          share
                                                                      Income         shares          amounts
                                                                      ------         ------          -------
<S>                                                             <C>              <C>             <C>
         Basic                                                      $ 225,000        6,115,824        $  .04
                                                                      =======        =========         =====
         Diluted                                                    $ 225,000        6,230,733        $  .04
                                                                      =======        =========         =====

</TABLE>

              Shares issuable upon conversion of the convertible subordinated
              debentures have been excluded at June 30, 1999, as the effect
              would be antidilutive due to the adjustment (increase in net
              income) for interest expense. The impact of the Company's
              outstanding stock options have been excluded at June 30, 1998 as
              the effect would be antidilutive.

        (f)   Impact of Recently Issued Accounting Standards


              In June 1998, the Financial Accounting Standards Board issued
              Statement No. 133, Accounting for Derivative Instruments and
              Hedging Activities, which established accounting and reporting
              standards for derivative instruments, including certain derivative
              instruments embedded in other contracts, and for hedging
              activities. Statement No. 133 has subsequently been amended by
              Financial Accounting Standards Board Statement No. 137 which
              delays the effective date for implementation of Statement No. 133
              until fiscal quarters of fiscal years beginning after June 15,
              2000. Management is currently evaluating the impact of Statement
              No. 133 on the Company's consolidated financial statements.


(2)    Stockholders' Equity

       During the period from January 1, 1999 to June 30, 1999, the Company
       acquired 15 businesses using a combination of Common Stock and cash. The
       total number of shares issued in connection with these acquisitions was
       2,083,287, valued at $32.8 million.

                                       9
<PAGE>

                          UNITED ROAD SERVICES, INC.
        Notes to Condensed Consolidated Financial Statements, Continued
                                  (Unaudited)

 (3)   Due to Related Parties

       The Company is obligated to make certain earn-out payments to the former
       owners of the Founding Companies and one other acquired company. For each
       of the years 1998 through 2002, the Company will be required to make an
       earn-out payment to the former owners of each of these companies that
       achieves certain net revenue targets. The net revenue target for 1998 was
       generally 110% of 1997 net revenue of the particular company, and for the
       years 1999 through 2002 the net revenue target is 110% of the greater of
       the prior year's actual net revenue or target net revenue. If the net
       revenue target is achieved for a particular year, an initial payment,
       generally equal to 5% of the excess of actual net revenue over the net
       revenue target, is due. In addition, upon achievement of the net revenue
       target for a particular year, subsequent and equal payments will also be
       due for each year through 2002, provided that the actual net revenue for
       the respective subsequent year exceeds the actual net revenue for the
       year that the net revenue target was first achieved. At June 30, 1999 and
       December 31, 1998, the Company has recorded additional goodwill and a
       liability within accrued expenses on the accompanying condensed
       consolidated balance sheets in the amount of $81,000 and $362,000,
       respectively, to reflect earn-out payments due.

(4)    Long-Term Debt

       On March 16, 1999, the Company issued $31.5 million aggregate principal
       amount of the Company's 8% convertible subordinated debentures due 2008
       (the "Debentures") to Charter URS LLC ("Charterhouse"). This was the
       second closing under a Purchase Agreement with Charterhouse providing for
       the issuance of up to $75.0 million aggregate principal amount of
       Debentures. The Debentures accrue interest at the rate of 8% per annum,
       which interest is payable in additional Debentures through 2003.
       Thereafter, the Company has the option to pay interest in cash or to
       continue paying interest in additional Debentures. As of June 30, 1999,
       the Company had $77.7 million aggregate principal amount of Debentures
       outstanding.

       As of June 30, 1999, the Company had a total of $44.5 million outstanding
       under its revolving credit facility. The credit facility contains a
       provision requiring bank group approval of a new Chief Executive Officer
       within a stated period of time after the departure of an existing Chief
       Executive Officer. The period within which bank approval of the new Chief
       Executive Officer is required expires on September 19, 1999. The Company
       will work with the bank to seek an extension of this time period, if
       necessary. To the extent that such approval is not obtained within the
       time period specified in the credit facility, as so extended, the Company
       will be in default under the credit facility and, unless such default is
       waived, all amounts due thereunder will be subject to acceleration at the
       banks' discretion.

       In addition, as of June 30, 1999, the Company was in violation of the
       limit on capital expenditures contained in the credit facility. On August
       13, 1999, the Company received a waiver of this default and amended the
       credit facility to increase the limit on capital expenditures to $22.0
       million. In connection with this amendment, the Company and the banks
       agreed that the amount available for borrowing under the credit facility
       during the pendency of the unmatured default relating to the management
       change would decrease to $60.0 million on October 1, 1999 and $55.0
       million on January 1, 2000.

(5)    Special Charge

       In June 1999, the Company recorded a one-time special charge relating to
       the resignation of its Chairman and Chief Executive Officer. This charge
       consists of guaranteed compensation and related fringe benefits and is
       included in accrued expenses.

(6)    Segment and Related Information

       The Company's divisions operate under a common management structure that
       evaluates each division's performance. the Company's divisions have been
       aggregated into two reportable segments: (1) transport and (2) towing and
       recovery. The reportable segments are considered by management to be

                                       10
<PAGE>

       strategic business units that offer different services and each of whose
       respective long-term financial performance is affected by similar
       economic conditions.

       The transport segment provides transport services to a broad range of
       customers in the new and used vehicle markets. The towing and recovery
       segment provides towing, impounding and storing, lien sales and auto
       auctions of abandoned vehicles. In addition, the towing and recovery
       segment provides recovery and relocation services for heavy-duty
       commercial vehicles and construction equipment.

                                       11
<PAGE>

                          UNITED ROAD SERVICES, INC.
        Notes to Condensed Consolidated Financial Statements, Continued
                                  (Unaudited)



       The accounting policies of each of the segments are the same as those of
       the Company, as outlined in note 1 of the Company's Annual Report on Form
       10-K for the year ended December 31, 1998. For the year ended December
       31, 1998, the Company's first year of operations, the Company evaluated
       the performance of its operating segments based on income before income
       taxes. During the period ended June 30, 1999, management has determined
       that a more appropriate measure of the performance of its operating,
       segments may be made through an evaluation of the Company's income from
       operations. Accordingly, the Company's summarizes financial information
       regarding the Company's repeatable segments have been presented through
       income from operations for the three and six month period ended June 30,
       1999 and 1998. Intersegment revenues and transfers are not significant.


       Summarized financial information concerning the Company's reportable
       segments is shown in the following table:


<TABLE>
<CAPTION>
       Three months ended June 30, 1999
       --------------------------------
                                                                        Towing and
                                                     Transport           Recovery           Other            Total
                                                   ------------         -----------       --------          -------
<S>                                             <C>                   <C>               <C>               <C>
       Net revenues from external customers        $    40,568            24,914               -             65,482
       Cost of revenue, including depreciation          30,257            19,363               -             49,620
       Income from operations                            6,298             1,557           (3,846)            4,009

<CAPTION>

       Three months ended June 30, 1998
       --------------------------------
                                                                          Towing and
                                                       Transport           Recovery         Other            Total
                                                     ------------          ---------      --------          -------
<S>                                             <C>                   <C>               <C>               <C>
       Net revenues from external customers        $     5,455             3,013               -              8,468
       Cost of revenue, including depreciation           3,647             2,148               -              5,795
       Income from operations                            1,150               330             (936)              544
</TABLE>

       The following are reconciliations of the information used by the chief
       operating decision-maker to the Company's consolidated totals.


<TABLE>
<CAPTION>
                                                                                                  Three months ended
                                                                                                  ------------------
                                                                                                      June 30,
                                                                                                      --------
         Reconciliation of income before income taxes:                                         1999              1998
                                                                                               ----              ----
<S>                                                                                         <C>              <C>
              Total profit from reportable segments                                           $7,855            1,471
              Unallocated amounts
                  Interest expense, net                                                       (2,609)             358
                  Depreciation and amortization                                                 (163)              (2)
                  Other selling, general and
                    administrative costs                                                      (3,683)            (925)
                  Other expenses, net                                                            (62)               -
                                                                                             --------        ---------
              Income before income taxes                                                     $ 1,338              902
                                                                                             ========        =========

</TABLE>

                                       12
<PAGE>

                          UNITED ROAD SERVICES, INC.
        Notes to Condensed Consolidated Financial Statements, Continued
                                  (Unaudited)


<TABLE>
<CAPTION>

       Six months ended June 30, 1999
       ------------------------------
                                                                          Towing and
                                                      Transport           Recovery            Other            Total
                                                     ------------        ----------         --------          -------
<S>                                               <C>                  <C>                <C>              <C>
         Net revenues from external customers        $    76,671            48,264               -            124,935
         Cost of revenue, including depreciation          57,689            36,665               -             94,354
         Income from operations                           11,985             4,316           (6,416)            9,885

         Six months ended June 30, 1998
                                                                        Towing and
                                                        Transport        Recovery            Other             Total
                                                     -------------      -----------        ---------          -------
<S>                                             <C>                   <C>               <C>                <C>
         Net revenues from external customers        $     5,455             3,013               -              8,468
         Cost of revenue, including depreciation           3,649             2,148               -              5,797
         Income from operations                            1,150               321           (1,317)              154

</TABLE>
         The following are reconciliations of the information used by the chief
         operating decision-maker to the Company's consolidated totals.

<TABLE>
<CAPTION>
                                                                                                  Six months ended
                                                                                                      June 30,
         Reconciliation of income before income taxes:                                         1999             1998
                                                                                               ----             ----
<S>                                                                                     <C>              <C>
              Total profit from reportable segments                                       $   16,301            1,471
              Unallocated amounts
                  Interest expense, net                                                      (4,622)              363
                  Depreciation and amortization                                                (224)              (2)
                  Other selling, general and
                    administrative costs                                                     (6,192)          (1,315)
                  Other expenses, net                                                          (130)                -
                                                                                            --------        ---------
                      Income before income taxes                                          $    5,133              517
                                                                                           =========        =========

</TABLE>

                                       13
<PAGE>

                          UNITED ROAD SERVICES, INC.
        Notes to Condensed Consolidated Financial Statements, Continued
                                  (Unaudited)


(7)    Acquisitions

       On May 6, 1998, the Company acquired the seven businesses referred to as
       the Founding Companies. Between May 7, 1998 and June 30, 1999, the
       Company acquired 49 other businesses for aggregate consideration
       (excluding assumed indebtedness) of approximately $111.0 million in cash
       and 5,001,895 shares of Common Stock with a recorded value of $81.4
       million. The acquired companies are located throughout the United States,
       with the majority located in the Western region of the country. These
       companies are engaged in the business of motor vehicle and equipment
       towing, recovery and transport services. The acquisitions have been
       accounted for using the purchase method of accounting. The excess of the
       purchase price over the fair value of the assets acquired, including
       certain direct costs associated with the acquisitions, of $220.9 million
       has been recorded as goodwill and is being amortized on a straight-line
       basis over 40 years.

       The following unaudited pro forma financial information presents the
       combined results of operations of the Company as if all the acquisitions
       that were completed through June 30, 1999 had occurred as of January 1,
       1998, after giving effect to certain adjustments, including amortization
       of goodwill, additional depreciation expense, agreed-upon reductions in
       salaries and bonuses to former owners/shareholders and related income tax
       effects. This pro forma financial information does not necessarily
       reflect the results of operations that would have occurred had a single
       entity operated during such periods.

<TABLE>
<CAPTION>
                                                     Six months ended            Year ended
                                                      June 30, 1999          December 31, 1998
                                                      -------------          -----------------
<S>                                               <C>                        <C>
       Net revenue                                      $   140,074                283,278
                                                        ===========              =========
       Net income                                       $     4,374                 15,179
                                                        ===========              =========
       Basic net income per share                       $      0.25                   0.89
                                                        ===========              =========
       Diluted net income per share                     $      0.24                   0.84
                                                        ===========              =========

</TABLE>

                                       14
<PAGE>

ITEM 2 MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND
       RESULTS OF OPERATIONS

The following information should be read in conjunction with the unaudited
condensed consolidated financial statements and notes thereto included in Item 1
of this Quarterly Report.

Cautionary Statements
- ---------------------

From time to time, in written reports and oral statements, management may
discuss their expectations regarding United Road Services, Inc.'s future
performance. These "forward-looking statements" are based on currently available
competitive, financial and economic data and management's operating plans and
involve risks and uncertainties that could render actual results materially
different from management's expectations. Such risks and uncertainties include,
without limitation, general economic conditions, changes in applicable
regulations, including but not limited to, various federal, state and local laws
and regulations regarding equipment, driver certification, training and
recordkeeping and workplace safety, the loss of significant customers and
contracts, risks related to the Company's acquisition strategy and its ability
to integrate acquired companies, changes in the level of demand for towing and
transport services, price changes in response to competitive factors, seasonal
and cyclical variations and the timing of expenditures for new equipment and
dispositions of used equipment. Investors must recognize that events could turn
out to be significantly different from what management expects.

Overview
- --------

United Road Services, Inc. ("United Road" or the "Company") offers a broad range
of towing, recovery and transport services. These services include: towing,
impounding and storing motor vehicles; conducting lien sales and auctions of
abandoned vehicles; recovering heavy-duty commercial and recreational vehicles;
towing heavy equipment; and transporting new and used vehicles. The Company's
customers include commercial entities, such as automobile leasing companies,
insurance companies, automobile auction companies, automobile dealers, repair
shops and fleet operators; law enforcement agencies such as police, sheriff and
highway patrol departments; and individual motorists.

The Company derives revenue from towing and transport services based on
distance, time or fixed charges and from related impounding and storage fees. If
an impounded vehicle is not claimed within a period prescribed by law (typically
between 30 and 90 days), the Company initiates and completes lien proceedings
and the vehicle is sold at auction or to a scrap metal facility, depending on
the value of the vehicle. Depending on the jurisdiction, the Company may either
keep all the proceeds from the vehicle sales, or keep the proceeds up to the
amount of the towing and storage fees and pay the remainder to the municipality
or law enforcement agency. Services are provided in some cases under contracts
with towing and transport customers. In other cases, services are provided to
towing and transport customers without a long-term contract. The prices charged
for towing and storage of impounded vehicles for municipalities or law
enforcement agencies are limited by contractual provisions or local regulation.

Cost of revenue consists primarily of the following: salaries and benefits of
drivers, dispatchers, supervisors and other employees; fees charged by
subcontractors; fuel; depreciation, repairs and maintenance; insurance; parts
and supplies; other vehicle expenses; and equipment rentals.

Selling, general and administrative expenses consist primarily of the following:
compensation and benefits to sales and administrative employees; fees for
professional services; depreciation of administrative equipment and software;
advertising; and other general office expenses.

In the case of law enforcement and private impound towing, payment is obtained
either from the owner of the impounded vehicle when the owner claims the vehicle
or from the proceeds of lien sales, scrap sales or

                                       15
<PAGE>

auctions. With respect to other operations, customers are billed upon completion
of services provided, with payment generally due within 30 days. Revenue is
recognized as follows: towing and recovery revenue is recognized at the
completion of each engagement; transport revenue is recognized upon the delivery
of the vehicle or equipment to its final destination; revenue from lien sales or
auctions is recognized when title to the vehicle has been transferred; and
revenue from scrap sales is recognized when the scrap metal is sold.

Expenses related to the generation of revenue are recognized as incurred.

At the time of its initial public offering in May 1998, the Company acquired the
seven Founding Companies. Between May 7, 1998 and December 31, 1998, the Company
acquired a total of 34 additional towing, recovery and transport businesses.
Between January 1, 1999 and June 30, 1999, the Company acquired 15 additional
towing, recovery and transport businesses.

Results of Operations
- ---------------------

     For the periods ended June 30, 1999, the Company's results of operations
were derived from 22 transport businesses and 34 towing and recovery businesses
acquired prior to June 30, 1999. For the periods ended June 30, 1998, the
Company's results of operations were derived from four transport businesses and
eight towing and recovery businesses acquired prior to June 30, 1998.

Three months ended June 30, 1999 compared to three months ended June 30, 1998
- -----------------------------------------------------------------------------

     Net Revenue. Net revenue increased to $65.5 million for the three month
period ended June 30, 1999 in comparison to $8.5 million for the three month
period ended June 30, 1998. Of the net revenue for the three month period ended
June 30, 1999, $40.6 million, or 62.0%, related to transport services and $24.9
million, or 38.0%, related to towing and recovery services. Of the net revenue
for the three month period ended June 30, 1998, $5.5 million, or 64.4%, related
to transport services and $3.0 million, or 35.6%, related to towing and recovery
services. The increase in revenue is largely due to the inclusion of revenue of
companies acquired in the second half of 1998 and the first half of 1999.
Additionally, revenue for the three month period ended June 30, 1998 only
represents activity from the date of the initital public offering (May 6, 1998),
which was the date the Company commenced operating, to June 30, 1998.

     Gross Profit. Cost of revenue, including depreciation of $2.1 million, was
$49.6 million, or 75.8% of net revenue, for the three month period ended June
30, 1999, resulting in gross profit of $15.9 million, or 24.2% of net revenue.
Transport cost of revenue was $30.2 million, or 74.6% of transport net revenue,
for the three month period ended June 30, 1999, resulting in transport gross
profit of $10.4 million. The most significant components of transport cost of
revenue consisted of labor, subcontractor/broker costs, fuel, and depreciation.
Towing and recovery cost of revenue was $19.4 million, or 77.7% of towing and
recovery net revenue, for the three month period ended June 30, 1999, resulting
in towing and recovery gross profit of $5.5 million. The most significant
components of towing and recovery cost of revenue consisted of labor,
subcontractor/broker costs, fuel, preparation for auctions and lien sales and
depreciation. For the three month period ended June 30, 1998, cost of revenue,
including depreciation of $337,000, was $5.8 million or 68.4% of net revenue,
resulting in gross profit of $2.7 million, or 31.6% of net revenue. Transport
cost of revenue was $3.7 million, or 66.9% of transport net revenue for the
three month period ended June 30, 1998, resulting in transport gross profit of
$1.8 million. Towing and recovery cost of revenue was $2.1 million, or 71.3% of
towing and recovery net revenue, for the three month period ended June 30, 1998,
resulting in towing and recovery gross profit of $865,000. Cost of revenue and
gross profit increased in the three month period ended June 30, 1999 as compared
to the three month period ended June 30, 1998 largely due to the increase in
size of the Company's operations. Additionally, cost of revenue and gross profit
for the three month period ended June 30, 1998 only represents activity from the
date of the initial public offering (May 6, 1998), which was the date the
Company commenced operations, to June 30, 1998.

     Selling, General and Administrative Expenses. Selling, general and
administrative expenses increased to $10.3 million, or 15.8% of net revenue, for
the three month period ended June 30, 1999. Transport selling, general and
administrative expenses were $3.4 million, or 8.3% of transport net revenue, for
the three month period ended June 30, 1999. The most significant component of
transport selling, general and administrative expenses consisted of
administrative salaries and benefits of $2.2 million. Towing and recovery
selling,

                                       16
<PAGE>

general and administrative expenses were $3.4 million, or 13.6% of towing and
recovery net revenue, for the three month period ended June 30, 1999. The most
significant component of towing and recovery selling, general and administrative
expenses consisted of administrative salaries and benefits of $2.5 million.
Selling, general and administrative expenses related to corporate headquarters
were $3.5 million, or 5.5% of net revenue, for the three month period ended June
30, 1999. The most significant components of corporate headquarters selling,
general and administrative expenses consisted of administrative salaries
(including a one time special charge of $735,000 relating to the resignation of
the Company's Chairman and Chief Executive Officer) and benefits, data center
operational expenses, professional fees and travel.

     Selling, general and administrative expenses were $1.9 million, or 22.9% of
net revenue, for the three month period ended June 30, 1998. Transport selling,
general and administrative expenses were $543,000 or 10.0% of transport net
revenue, for the three month period ended June 30, 1998. Towing and recovery
selling, general and administrative expenses were $461,000, or 15.3% of towing
and recovery net revenue, for the three month period ended June 30, 1998.
Selling, general and administrative expenses related to corporate were $936,000,
or 11.1% of net revenue, for the three month period ended June 30, 1998.

     Selling, general and administrative expenses increased in the three month
period  ended June 30, 1999 as compared to the three month period ended June 30,
1998 largely due to the increase in the size of the Company's operations.
Additionally, selling general and administrative expenses for the three month
period ended June 30, 1998 only represents activity from the date of the
initial public offering (May 6, 1998), which was the date the Company commenced
operations, to June 30, 1998.

         Income from Operations. Income from operations increased to $4.0
million, or 6.1% of net revenue, for the three month period ended June 30, 1999,
of which $6.3 million related to transport services and $1.6 million related to
towing and recovery services, offset by corporate expenses of $3.9 million.
Income from operations for the three month period ended June 30, 1998 was
$544,000, or 6.4% of net revenue, of which $1.2 million related to transport
services, and $329,000 related to towing and recovery services, offset by
corporate headquarters expenses of $936,000.

         Income Tax Expense. Income tax expense for the three month period ended
June 30, 1999 was $868,000, for an effective tax rate of 64.9%. Income tax
expense for the three month period ended June 30, 1998 was $445,000, for an
effective tax rate of 49.3%. The Company's effective tax rate increased during
the three month period ended June 30, 1999, primarily as a result of the
increase in non-deductible goodwill amortization relating to the tax-free
structure of certain of the Company's acquisitions.

Six months ended June 30, 1999 compared to six months ended June 30, 1998
- -------------------------------------------------------------------------

         Net Revenue. Net revenue increased to $124.9 million for the six month
period ended June 30, 1999, in comparison to $8.5 million for the six month
period ended June 30, 1998. Of the net revenue for the six month period ended
June 30, 1999, $76.6 million, or 61.4%,related to transport services, and $48.3
million, or 38.6%, related to towing and recovery services. Of the net revenue
for the six months ended June 30, 1998, $5.5 million, or 64.4%, related to
transport services and $3.0 million, or 35.6%, related to towing and recovery
services. The increase in revenue is largely due to the inclusion of revenue of
companies acquired in the second half of 1998 and the first half 1999.
Additionally, revenue for the six month period ended June 30, 1998 only
represents activity from the date of the initial public offering (May 6, 1998),
which was the date the Company commenced operations, to June 30, 1998.

         Gross Profit. Cost of revenue, including depreciation of $4.0 million,
was $94.4 million, or 75.5% of net revenue, for the six month period ended June
30, 1999, resulting in gross profit of $30.6 million, or 24.5% of net revenue.
Transport cost of revenue was $57.7 million, or 75.2% of transport net revenue,
for the six month period ended June 30, 1999, resulting in transport gross
profit of $19.0 million. Towing and recovery cost of revenue was $36.7 million,
or 76.0% of towing and recovery net revenue, for the six month period ended June
30, 1999, resulting in towing and recovery gross profit of $11.6 million. For
the six month period ended June 30, 1998 cost of revenue, including depreciation
of $339,000, was $5.8 million, or 68.5% of net revenue, resulting in gross
profit of $2.7 million, or 31.5% of net revenue. Transport cost of revenue was
$3.6 million, or 66.9% of transport net revenue for the six month period ended
June 30, 1998, resulting in transport gross profit of $1.8 million. Towing and
recovery cost of revenue was $2.1 million, or 71.3% of towing and recovery net
revenue,
                                       17
<PAGE>

for the six month period ended June 30, 1998, resulting in towing and recovery
gross profit of $865,000, or 28.7% of towing and recovery net revenue. Cost of
revenue and gross profit increased in the six month period ended June 30, 1999
as compared to the six month period ended June 30, 1998 largely due to the
increase in the size of the Company's operations. Additionally, cost of revenue
and gross profit for the three month period ended June 30, 1998 only represents
activity from the date of the initial public offering (May 6, 1998) which was
the date the Company commenced operations, to June 30, 1998.

     Selling, General and Administrative Expenses. Selling, general and
administrative expenses increased to $17.9 million, or 14.3% of net revenue, for
the six month period ended June 30, 1999. Transport selling, general and
administrative expenses were $6.0 million, or 7.8% of transport net revenue, for
the six month period ended June 30, 1999. Towing and recovery selling, general
and administrative expenses were $6.0 million, or 12.5% of towing and recovery
net revenue, for the six month period ended June 30, 1999. Selling, general and
administrative expenses related to corporate headquarters (including a one time
special charge of $735,000 relating to the resignation of the former Chairman
and Chief Executive Officer) were $5.9 million, or 4.7% of net revenue, for the
six month period ended June 30, 1999. Selling, general and administrative
expenses were $2.3 million, or 27.5% of net revenue, for the six month period
ended June 30, 1998. Transport selling, general and administrative expenses were
$543,000, or 10.0% of transport net revenue, for the three month period ended
June 30, 1998. Towing and recovery selling, general and administrative expenses
were $461,000, or 15.3% of towing and recovery net revenue, for the six month
period ended June 30, 1998. Selling, general and administrative expenses related
to corporate were $1.3 million, or 15.6% of net revenue, for the six month
period ended June 30, 1998. Selling, general and administrative expenses
increased in the six month period ended June 30, 1999 as compared to the six
month period ended June 30, 1998 largely due to the increase in the size of the
Company's operations. Additionally, selling, general and administrative expenses
for the six month period ended June 30, 1998 only represents activity from the
date of the initial public offering (May 6, 1998), which was the date the
Company commenced operations, to June 30, 1998.

         Income from Operations. Income from operations increased to $9.9
million, or 7.9% of net revenue, for the six month period ended June 30, 1999,
of which $12.0 million related to transport services and $4.3 million related to
towing and recovery services, offset by corporate expenses of $6.4 million.
Income from operations for the six month period ended June 30, 1998 was
$154,000, or 1.8% of net revenue, of which $1.2 million related to transport
services, and $321,000 related to towing and recovery services, offset by
corporate headquarters expenses of $1.3 million.

         Income Tax Expense. Income tax for the six month period ended June 30,
1999 was $2.7 million, for an effective tax rate of 51.7%. Income tax for the
six month period ended June 30, 1998 was $292,000, for an effective tax rate of
56.5%. The Company's effective tax rate increased during the six month period
ended June 30, 1999 primarily as a result of the increase is non-deductible
goodwill amortization relating to the tax free structure of certain of the
Company's acquisitions.

Liquidity and Capital Resources

     As of June 30, 1999, the Company had approximately:

     o  $2.3 million of cash and cash equivalents,

     o  $18.2 million of working capital, and

     o  $124.0 million of outstanding indebtedness, excluding current
        installments.

     In the six months ended June 30, 1999, the Company generated $7.4 million
of cash from operations. Cash provided by operations was reduced by a net
increase in receivables of $4.8 million. During the six months ended June 30,
1999, the Company used $48.6 million of cash in investing activities ($29.8
million of which related to acquisitions of businesses and $11.9 million of
which related to deposits and purchases associated with new vehicles and
equipment), and generated $40.1 million of cash through financing activities.
Financing activities consisted of payments on long-term debt and capital lease
obligations assumed in acquisitions of $14.8 million and payments of deferred
financing costs of $2.1 million, offset by the proceeds from the issuance to
Charter URS, LLC ("Charterhouse") of $31.5 million aggregate principal amount of
the Company's 8% convertible subordinated debentures due 2008 (the "Debentures")
and a net increase in borrowings under the Company's current credit facility
(described below) of $25.7 million.

                                       18
<PAGE>

     The Company has a credit facility with a group of banks that enables the
Company to borrow up to $90.0 million on a revolving basis. The credit facility
terminates in October 2001, at which time all outstanding indebtedness will be
due. Borrowings under the credit facility bear interest, at the Company's
option, at either (a) the base rate (which is equal to the greater of (i) the
federal funds rate plus 0.5% and (ii) Bank of America's reference rate), or (b)
the eurodollar rate (which is equal to Bank of America's reserve adjusted
eurodollar rate plus a margin ranging from 1.5% to 2.5% per annum).

      Obligations under the credit facility are guaranteed by the Company's
subsidiaries. The Company's obligations and the obligations of the Company's
subsidiaries under the credit facility and related guarantees are secured by
substantially all of the assets of the Company and its subsidiaries. Under the
credit facility, the Company must comply with various loan covenants, including
maintenance of certain financial ratios, restrictions on additional
indebtedness, restrictions on liens, guarantees, advances and dividends, and
prior bank group approval of certain acquisitions. The credit facility also
contains a provision requiring bank group approval of a new chief executive
officer within a stated period of time after the departure of an existing chief
executive officer. The Company will work with the banks to seek an extension of
this time period, if necessary. See Item 5 "Other Events". To the extent that
such approval is not obtained within the time period specified in the credit
facility, as so extended, the Company will be in default under the credit
facility and, unless such default is waived, all amounts due thereunder will be
subject to acceleration at the banks' discretion. The Company also has agreed
with the banks not to borrow more than $65.0 million under the credit facility
during the pendency of the unmatured default. As of June 30, 1999, the Company
had borrowed $44.5 million under the credit facility. As of June 30, 1999, the
Company was also in violation of the limit on capital expenditures contained in
the credit facility. On August 13, 1999, the Company received a waiver of this
default and amended the credit facility to increase the limit on capital
expenditures to $22.0 million. In connection with this amendment, the Company
and the banks agreed that the amount available for borrowing under the credit
facility during the pendency of the unmatured default relating to the management
change would decrease to $60.0 million on October 1, 1999 and $55.0 million on
January 1, 2000. The banks also agreed to extend the period of time within which
bank approval of the new chief executive officer is required until September 19,
1999.

      On June 14, 1999, the Company signed an agreement in principle to expand
its credit facility from $90.0 million to $225.0 million. The Company's ability
to draw on the new facility is subject to certain conditions, which may or may
not be met. The Company is working on an amendment to reduce the expanded credit
facility and modify the conditions to conform to its current needs. There can be
no assurance that the Company will not be declared in default under its existing
facility if and when the default relating to the management change matures, that
the banks will not accelerate all amounts outstanding thereunder, that the
Company will satisfy the existing conditions to its expanded credit facility or
that it will be successful in obtaining an amendment to the expanded credit
facility.

     In connection with the credit facility, the Company issued to Bank of
America a warrant to purchase 117,789 shares of Common Stock at an exercise
price of $13.00 per share, subject to adjustment as provided in the Warrant
Agreement. The warrant expires on June 16, 2003.

     On November 19, 1998, the Company entered into a Purchase Agreement with
Charterhouse providing for the issuance to Charterhouse of up to $75.0 million
aggregate principal amount of Debentures. The Debentures are convertible into
Common Stock at any time, at Charterhouse's option, at an initial exercise price
of $15.00 per share, subject to adjustment as provided in the Purchase
Agreement. The conversion price exceeded the fair market value of the Common
Stock on the date of execution of the Purchase Agreement. Following five years
after the date of first issuance, the Debentures are redeemable at the Company's
option at 100% of their principal amount if the average closing price of the
Company's Common Stock exceeds 150% of the conversion price over a thirty day
period. The Company issued $43.5 million aggregate principal amount of
Debentures to Charterhouse at a first closing on December 7, 1998. The Company
issued the

                                       19
<PAGE>

remaining $31.5 million aggregate principal amount of Debentures to Charterhouse
at a second closing on March 16, 1999. The Debentures bear interest at a rate of
8% annually, payable in kind for the first five years following issuance, and
thereafter either in kind or in cash, at the Company's discretion. During the
six month period ending June 30, 1999, the Company expensed $2.5 million in
interest expense and deferred financing fees related to the Debentures. Pursuant
to the Purchase Agreement, the Company paid Charterhouse a fee of 1% of the
principal amount of the Debentures issued at each closing. The Company also
agreed to pay certain fees and expenses incurred by Charterhouse in connection
with the transaction. Acceleration of the amounts outstanding under the credit
facility constitutes a default under the Debentures.

      As of June 30, 1999, approximately $7.8 million had been spent to develop
and install the Company's integrated financial and information systems. Although
it is expected that the Company will need to upgrade and expand these systems in
the future, the Company cannot currently quantify the amount that will be spent
to do so.

     The Company spent $10.2 million on purchases of vehicles and equipment
(including $3.9 million spent in connection with installation of information
systems) during the six month period ended June 30, 1999. Other than
expenditures relating to the information systems, these expenditures were
primarily for transport and towing and recovery vehicles. During the six month
period ended June 30, 1999, the Company made expenditures of $2.1 million on
towing and recovery vehicles and $3.3 million on transport vehicles. These
expenditures were financed primarily with cash flow from operations and debt.
During the first quarter of 1999, the Company committed to purchase up to 100
transport vehicles, for delivery at various times through the year 2000, and in
connection therewith made a deposit of approximately $1.6 million to the vehicle
manufacturer. As of June 30, 1999, no vehicles have been received under this
commitment. The Company currently expects to spend approximately $6.8 million on
vehicles to be delivered under this commitment during 1999.

     During the period from January 1, 1999 to June 30, 1999, the Company
acquired 15 businesses using a combination of Common Stock and cash. The total
number of shares issued in connection with these acquisitions was 2,083,287 with
a recorded fair value of $32.8 million. The cash portion of these acquisitions
was funded through proceeds from operations and long-term borrowings.

     The Company expects to fund its ongoing liquidity needs through cash flow
from operations, borrowings, including use of amounts available under the credit
facility, if any, and, depending upon market conditions, through the issuance of
additional Common Stock.

     In the past, the Company has financed its acquisitions by using a
combination of Common Stock, cash and debt. If the Common Stock does not
maintain a sufficient market value, or if the owners of the businesses the
Company wishes to acquire are unwilling to accept Common Stock as part of the
purchase price, the Company may be required to use more of its cash resources,
if available, or seek additional financing, in order to pursue acquisitions. The
consideration for any future acquisitions will vary on a case-by-case basis,
primarily determined by the historical operating results and future prospects of
the business to be acquired and the ability of that business to complement the
services the Company offers.

Seasonality

     The Company may experience significant fluctuations in its quarterly
operating results due to seasonal and other variations in the demand for towing,
recovery and transport services. Specifically, the demand for towing and
recovery services is generally highest in extreme weather, such as heat, cold,
rain and snow. Although the demand for automobile transport tends to be
strongest in the months with the mildest weather, since inclement weather tends
to slow the delivery of vehicles, the demand for automobile transport is also a
function of the timing and volume of lease originations, dealer inventories and
new and used auto sales.

                                       20
<PAGE>

General Economic Conditions and Inflation

      The Company's future operating results may be adversely affected by (i)
changes in general economic conditions, including various federal, state and
local laws and regulations regarding equipment, driver certification, training
and recordkeeping and workplace safety, (ii) the loss of significant customers
or contracts, (iii) success in integrating acquired companies and future
acquisitions, (iv) price changes in response to competitive factors, and (v) the
timing of expenditures for new equipment and the disposition of used equipment.
Although the Company cannot accurately anticipate the effect of inflation on its
operations, management believes that inflation has not had, and is not likely in
the foreseeable future to have, a material impact on its results of operations.

Year 2000 Readiness

     The "Year 2000 problem" exists because many computer programs, embedded
systems and components were designed to refer to a year by the last two digits
of the year, such as "99" for "1999." As a result, certain of these systems may
not properly recognize that the year that follows "1999" is "2000" and not
"1900." If the Year 2000 problems are not corrected, such systems could fail or
produce erroneous results. No one knows the extent of the potential impact of
the Year 2000 problem generally.

The Company's State of Readiness.

     The Company has implemented an enterprise-wide Year 2000 readiness project
consisting of the following phases:


     Assessment and Impact Analysis

     The Company has identified certain systems, equipment, and applications,
including embedded systems and other "non-information technology," that are
utilized in its towing and transport operations, or in its finance, payroll, and
administration departments and that are necessary to operate its business
without disruption (the "Mission Critical Systems"). These Mission Critical
Systems include servers, desktop and notebook computers, data communication
equipment, peripherals, network and desktop operating systems (collectively, "IT
Infrastructure"), desktop application suites, payroll and financial software,
towing and transportation applications, and interfaces with the Company's
financial systems.

     The Company and its various divisions also utilize certain other hardware
and software, operating systems, relationships and services in their day-to-day
operations which are not necessarily critical to their operations. The Company
is in the process of identifying and evaluating these systems and functions and
will include in its Year 2000 readiness project any systems that are deemed
material to the Company's business (collectively, "Important Functions").

     The Company has sent Year 2000 questionnaires to all of its significant
suppliers, customers, service providers and other business partners. As the
responses are received, they are catalogued and assessed for possible impact on
the Company's operations. To date, the Company has sent approximately 234

                                       21
<PAGE>

questionnaires to suppliers and has received approximately 98 responses. The
Company has also sent approximately 60 questionnaires to customers and has
received approximately 15 responses. The Company is in various stages of
completion of the Assessment and Impact Analysis phase with respect to its
Mission Critical Systems and Important Functions, as more fully described below.
The Company has assessed the impact of all responses to Year 2000 questionnaires
that have been returned to date. With respect to the remaining Year 2000
questionnaires and any additional acquisitions that the Company may complete
during 1999, this phase is expected to continue throughout the year.

     Test Planning

     Based on the results of its Impact Analysis, the Company and its outside
Year 2000 consultants will identify the steps necessary to ensure Year 2000
readiness of all Mission Critical Systems and Important Functions. This analysis
will determine whether the system or function will be tested using Year 2000
scanning software, manually tested or checked through website or personal letter
confirmation. As described below, the Company is in various stages of completing
this phase with respect to its Mission Critical Systems and Important Functions
and expects to complete this process at all of its existing locations by the end
of September 1999. With respect to any additional acquisitions that the Company
may complete during 1999, this process is expected to continue throughout the
year.

     Testing

     This phase consists of implementing the testing procedures that were
developed during the Test Planning phase with respect to all Mission Critical
Systems and Important Functions. The Company is in various stages of completion
of this phase, as more fully described below. With respect to Mission Critical
Systems and Important Functions at its existing locations, the Company expects
that this phase will be complete by the end of November 1999. With respect to
any additional acquisitions that the Company may complete during 1999, this
process is expected to continue throughout the year.


     Remediation

     During this phase, the Company intends to develop and implement appropriate
corrective procedures for those Mission Critical Systems and Important Functions
that it determines during the Testing phase are not Year 2000 ready. The Company
will determine, on a case-by-case basis, whether such systems and functions
should be upgraded or replaced, or whether a custom remediation plan should be
implemented. In the case of the Company's business partners, remediation may
involve the designation of alternative service providers.


     Contingency Planning

                                       22
<PAGE>

     As part of the Contingency Planning phase of its Year 2000 readiness
project, the Company intends to develop and test manual contingency plans for
its dispatch operations and for certain of its financial operations. While
computerized systems make the Company more efficient, the Company believes it
can perform all necessary functions manually, although not as efficiently. In
the past, certain of the Company's divisions have operated successfully on a
manual basis. In addition, the Company has successfully interacted with certain
of its vendors and customers on a manual basis.

     In the event that any of the Company's other Mission Critical Systems or
Important Functions will not be Year 2000 ready by December 31, 1999, the
Company will identify, consider, and determine appropriate alternatives. The
Company expects that any such contingency plans will be implemented during the
fourth quarter of 1999.

Status of Year 2000 Readiness Project

     When the Company was formed, management assessed the appropriateness of
various computer hardware and software technologies in light of the Company's
strategic objectives. Because this occurred in the latter half of 1998,
management was able to select hardware and financial software that was
represented by the vendors to be Year 2000 ready.

     The software that the Company uses to operate its centralized accounting
and financial reporting functions has been tested by the supplier, and the
supplier has provided indications that the software will be Year 2000 ready.
With the assistance of its outside Year 2000 consultant, the Company plans to
confirm the Year 2000 readiness of these systems through additional testing
prior to September 30, 1999.

     The Company's payroll operations are managed by a national payroll
processor, which has provided the Company with written assurances that its
systems are Year 2000 ready.

     As of the date of its last quarterly report, the Company intended to
install common operating systems at all of its towing locations and
substantially all of its transport locations. The Company had received written
certification from the developers of these systems that the systems were Year
2000 compliant. It has now been determined, based on reasons unrelated to Year
2000, that it is not appropriate to install these systems at some locations. As
a result, the Company is now assessing the Year 2000 readiness of the operating
systems utilized at the locations at which the common operating system will not
be installed. Currently, seven of the Company's 17 transport divisions have
installed the National Transportation Management System. Of the remaining
locations, three have been identified as having systems requirements that make
the installation of this system inappropriate at this time. With respect to the
remaining seven locations, discussions are currently being held as to the
appropriateness of installing the National Transportation Management System.

     The Company has completed installation of its common operating system at
five of its towing and recovery locations. With respect to the remaining towing
locations, the Company plans to upgrade the existing systems where possible or
supply the location with the common operating system or another Year 2000 ready
operating system.
                                       23
<PAGE>

The Company expects to complete its assessment of its towing and transport
operating systems by the end of September 1999.

     The Company has also installed interfaces between its various software
applications and its financial systems. The Company's outside Year 2000
consultant will test these interfaces for Year 2000 readiness and provide
written certification of such readiness by the end of August 1999.

     The Company's IT Infrastructure has both centralized, datacenter and remote
elements at each location. Datacenter infrastructure is comprised of equipment
and software that is all less than one year old, and the Company has received
written assurances from its infrastructure vendors that these systems are Year
2000 ready. The Company's outside Year 2000 consultant will also test the
Company's datacenter infrastructure and provide written certification of Year
2000 readiness by the end of October 1999.

     In order to improve the efficiency of its acquired businesses and to
include their systems within the Company's wide area network, the Company
upgrades or replaces the remote infrastructure of its acquired entities to meet
corporate standards as soon as reasonably practicable following the Company's
acquisition of such entities. The Company believes remote infrastructure
upgrades and replacements for locations acquired to date have been completed.

     The Company plans to survey and, where appropriate, conduct website
confirmation, of the Year 2000 readiness of its telecommunications equipment and
service vendors. The Company expects that this confirmation process will
continue throughout the year as web site information is updated.

     The Costs to Address the Company's Year 2000 Issues

     During the first half of 1999, the Company incurred costs of approximately
$3.9 million to develop and install its information systems described above.
Because these systems were identified and selected during the latter half of
1998, management was able to take Year 2000 readiness into account in selecting
hardware and software technologies that would meet the Company's objectives. As
a result, the Company has not incurred, and does not expect to incur, material
costs to upgrade or replace its information systems to address Year 2000 issues.
While Management cannot estimate with certainty the amount that will be required
to achieve Year 2000 compliance for all of its systems and procedures, the
Company currently expects to incur up to $900,000 of consulting fees and other
costs associated with its Year 2000 readiness project during the remainder of
1999.


     The Risks of the Company's Year 2000 Issues

     Installation or upgrade of the Company's information systems may not be
completed at all of its locations before December 31, 1999. In addition, it is
possible that the systems, when installed, may not function properly. In such
event, the Company would be forced to rely on manual performance of its central
administrative functions along with the local dispatch and operating systems
utilized by its acquired businesses prior to their acquisition by the Company.
There can be no assurance that such systems will be Year 2000 ready, or that the
vendors and other service providers associated with such businesses will be Year
2000 ready. If the local dispatch and operating systems utilized by its acquired
businesses do not function properly after December 31, 1999, the Company will be
required to perform all critical functions on a manual basis. Any resulting
inefficiency could have a material adverse effect on the Company's business,
financial condition and results of operations.

     Because the Company has not yet received responses to its Year 2000
questionnaires from all of its business partners, it is uncertain as to whether
all of its business partners will be Year 2000 ready before

                                       24
<PAGE>

December 31, 1999. The Company is unable to predict the impact that Year 2000
problems at vendors, customers or financial institutions may have on the
Company. The Company intends to continue to address Year 2000 issues with its
business partners, and will implement contingency plans to the extent necessary.

     The foregoing constitutes a Year 2000 statement and readiness disclosure
subject to the protections afforded it by the federal Year 2000 Information and
Readiness Disclosure Act of 1998.





ITEM 3   QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

     The Company believes there have been no material changes in the Company's
interest rate risk position since December 31, 1998. Other types of market risk,
such as foreign exchange rate risk and commodity price risk, do not arise in the
normal course of the Company's business activities.

                                       25
<PAGE>

PART II  OTHER INFORMATION
         -----------------

ITEM  2  CHANGES IN SECURITIES AND USE OF PROCEEDS

Recent Sales of Unregistered Securities
- ---------------------------------------

      During the second quarter of 1999, the Company issued the following
unregistered securities, the purchasers of which were all accredited investors:

(1)      On April 30, 1999, the Company issued an aggregate of 39,808 shares of
         Common Stock in connection with an acquisition; and

(2)      On June 30, 1999, the Company issued $1.5 million aggregate principal
         amount of the Company's 8% Convertible Subordinated Debentures due 2008
         (the "Debentures") to Charter URS LLC ("Charterhouse"), which
         represented the quarterly payment-in-kind interest payment due with
         respect to $76.2 million aggregate principal amount of Debentures
         previously issued to Charterhouse.

      The sales of the securities listed above were deemed to be exempt from
registration under the Securities Act in reliance on Section 4(2) of the
Securities Act or Regulation D promulgated thereunder as transactions by an
issuer not involving a public offering. The recipients of securities in each
such transaction represented their intention to acquire the securities for
investment only and not with a view to or for sale in connection with any
distribution thereof and appropriate legends were attached to the share
certificates issued in such transactions.

ITEM 3 DEFAULTS UPON SENIOR SECURITIES

      As described in item 5 below, on June 21, 1999, Edward T. Sheehan resigned
as the Company's Chairman and Chief Executive Officer. This constituted an
unmatured default under the Company's existing $90.0 million credit facility.
The event of default will mature if the Company does not appoint a new Chairman
and Chief Executive Officer approved by the banks participating in the Credit
Facility by September 19, 1999. The Company is working with the banks to seek an
extension of this period, if necessary. In addition, on July 12, 1999, the
Company and the banks agreed that, notwithstanding the unmatured default, the
Company would be permitted to borrow up to $65.0 million of the $90.0 million
formerly available under the credit facility. As of June 30, 1999 the Company
had borrowed $44.5 million under the credit facility. As of June 30, 1999, the
Company was also in violation of the limit on capital expenditures contained in
the credit facility. On August 13, 1999, the Company received a waiver of this
default and amended the credit facility to increase the limit on capital
expenditures to $22.0 million. In connection with this amendment, the Company
and the banks agreed that the amount available for borrowing under the credit
facility during the pendency of the unmatured default relating to the management
change would decrease to $60.0 million on October 1, 1999 and $55.0 million on
January 1, 2000. There can be no assurance that the Company will not be declared
in default under its existing facility if and when the default relating to the
management change matures or that the banks will not accelerate all amounts
outstanding thereunder.

Item 4   SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

(a) The annual meeting of the stockholders of the Company was held on May 24,
1999.

                                       26
<PAGE>

(b)           At the annual meeting, the reelection of Edward W. Morawski,
              Michael S. Pfeffer and Todd Q. Smart were reflected as Class I
              directors of the Company to serve until the Company's 2002 annual
              meeting of stockholders.

(c)           Set forth below is the tabulation of the votes with respect to the
              election of the Class I directors:


<TABLE>
<CAPTION>
                                                             Votes             Votes                       Broker
              Director                     Votes For        Against           Withheld      Abstentions    Non-Votes
              --------                     ---------        -------           --------      -----------    ---------
<S>         <C>                          <C>              <C>                <C>          <C>            <C>
              Edward W. Morawski           10,953,086       ---               52,715        ---            ---

              Michael S. Pfeffer           10,953,716       ---               52,085        ---            ---

              Todd Q. Smart                10,953,716       ---               52,085        ---            ---
</TABLE>

Item 5   OTHER EVENTS

         On June 21, 1999, Edward T. Sheehan resigned as Chairman of the Board
and Chief Executive Officer of the Company. As previously announced, the Company
has commenced a search for a new Chief Executive Officer to replace Mr. Sheehan.
Donald F. Moorhead, Jr. is serving currently as Chairman of the Board.

Item 6   EXHIBITS AND REPORTS ON FORM 8-K

(a)      Exhibits

         10.1      Form of Second Amended and Restated Credit Agreement, dated
                   as of June 11, 1999, by and among the Company, various
                   financial institutions, BankBoston, N.A., as Syndication
                   Agent, CIBC Inc., as Documentation Agent and Bank of America
                   National Trust and Savings Association, as Administrative
                   Agent (filed herewith).

         10.2      Form of Letter Agreement, dated as of June 22, 1999, by and
                   among the Company and various financial institutions,
                   relating to the Company's Amended and Restated Credit
                   Agreement dated as of November 2, 1998 (filed herewith).

         10.3      Form of Letter Agreement, dated as of July 12, 1999, by and
                   among the Company and various financial institutions,
                   relating to the Company's Amended and Restated Credit
                   Agreement dated as of November 2, 1998 (filed herewith).

         10.4      Form of First Amendment, dated as of August 6, 1999, to
                   Second Amended and Restated Credit Agreement, dated as of
                   June 11, 1999, by and among the Company various financial
                   institutions, Bank Boston, N.A. as Syndication Agent, CIBC
                   Inc. as Documentation Agent and Bank of America National
                   Trust and Savings Association, as Administrative Agent (filed
                   herewith).

                                       27
<PAGE>

         10.5      Form of Letter Agreement, dated as of August 13, 1999, by and
                   among the Company and various financial institutions,
                   relating to the Company's Amended and Restated Credit
                   Agreement dated as of November 2, 1998 (filed herewith).

         10.6      Employment Termination and Release Agreement, dated as of
                   June 21, 1999, by and between the Company and Edward T.
                   Sheehan (filed herewith)

         11.1      Statement of Computation of Earnings per Share (filed
                   herewith).

         27.1      Financial Data Schedule (filed herewith).

(b)      Reports on Form 8-K

         The Company filed the following report on Form 8-K during the quarterly
period ended June 30, 1999:

         Current Report on Form 8-K, dated June 22, 1999 and filed June 24,
1999, to report under Item 5 that the Company was commencing a search for a new
Chairman and Chief Executive Officer and that Donald F. Moorhead, Jr., an
independent director of the Company, had been named the Company's Chairman,
succeeding Edward T. Sheehan, who resigned as the Company's Chairman and Chief
Executive Officer effective June 21, 1999.

                                       28
<PAGE>

                                  SIGNATURES
                                  ----------

         Pursuant to the requirements of the Securities Exchange Act of 1934,
the registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.


                                            UNITED ROAD SERVICES, INC.
                                                    Registrant


Date: August 16, 1999                       /s/ Allan D. Pass, Ph.D.
                                            ------------------------------------
                                                Allan D. Pass, Ph.D.
                                                President and Chief Operating
                                                Officer

                                            /s/ Donald J. Marr
                                            ------------------------------------
                                                Donald J. Marr
                                                Chief Financial Officer

                                       29
<PAGE>

                                                             Exhibit Index

Number   Description of Document
- ------   -----------------------

10.1     Form of Second Amended and Restated Credit Agreement, dated as of June
         11, 1999, by and among the Company, various financial institutions,
         BankBoston, N.A., as Syndication Agent, CIBC Inc., as Documentation
         Agent and Bank of America National Trust and Savings Association, as
         Administrative Agent.

10.2     Form of Letter Agreement, dated as of June 22, 1999, by and among the
         Company and various financial institutions, relating to the Company's
         Amended and Restated Credit Agreement dated as of November 2, 1998.

10.3     Form of Letter Agreement, dated as of July 12, 1999, by and among the
         Company and various financial institutions, relating to the Company's
         Amended and Restated Credit Agreement dated as of November 2, 1998.

10.4     Form of First Amendment, dated as of August 6, 1999, to Second Amended
         and Restated Credit Agreement, dated as of June 11, 1999, by and among
         the Company, various financial institutions, Bank Boston, N.A. as
         Syndication Agent, CIBC Inc. as Documentation Agent and Bank of America
         National Trust and Savings Association, as Administrative Agent.

10.5     Form of Letter Agreement, dated as of August 13, 1999, by and among the
         Company and various financial institutions, relating to the Company's
         Amended and Restated Credit Agreement dated as of November 2, 1998.

10.6     Employment Termination and Release Agreement, dated as of June 21,
         1999, by and between the Company and Edward T. Sheehan.

11.1     Statement of Computation of Earnings per Share.

27.1     Financial Data Schedule.

<PAGE>

                                                                   EXHIBIT 10.1

================================================================================



                 SECOND AMENDED AND RESTATED CREDIT AGREEMENT

                           dated as of June 11, 1999

                                     among

                          UNITED ROAD SERVICES, INC.,

                        VARIOUS FINANCIAL INSTITUTIONS,

                               BANKBOSTON, N.A.,
                             as Syndication Agent,

                                  CIBC INC.,
                            as Documentation Agent,

                                      and

                        BANK OF AMERICA NATIONAL TRUST
                           AND SAVINGS ASSOCIATION,
                            as Administrative Agent


================================================================================

                        BANC OF AMERICA SECURITIES LLC
                        Lead Arranger and Book Manager
<PAGE>

                               TABLE OF CONTENTS
<TABLE>
<CAPTION>
                                                                                          Page
<S>                                                                                      <C>
SECTION 1  DEFINITIONS......................................................................1
         1.1         Definitions............................................................1
         1.2         Other Interpretive Provisions.........................................14

SECTION 2  COMMITMENTS OF THE BANKS; LETTER OF CREDIT, BORROWING,
         CONVERSION AND CONTINUATION PROCEDURES............................................15
         2.1         Commitments...........................................................15
         2.1.1        Revolving Commitments................................................15
         2.1.2       Term Loan Commitments.................................................15
         2.1.3       L/C Commitment........................................................15
         2.2         Loan Procedures.......................................................16
         2.2.1       Various Types of Loans................................................16
         2.2.2       Borrowing Procedures..................................................16
         2.2.3       Conversion and Continuation Procedures................................16
         2.3         Letter of Credit Procedures...........................................17
         2.3.1       L/C Applications......................................................17
         2.3.2       Participation in Letters of Credit....................................18
         2.3.3       Reimbursement Obligations.............................................18
         2.3.4       Limitation on Obligations of Issuing Banks............................19
         2.3.5       Funding by Revolving Banks to Issuing Banks...........................19
         2.4         Swing Line Loans......................................................19
         2.4.1       Swing Line Loans......................................................19
         2.4.2       Swing Line Loan Procedures............................................20
         2.4.3       Refunding of, or Funding of Participations in, Swing Line Loans.......20
         2.4.4       Repayment of Participations...........................................21
         2.4.5       Participation Obligations Unconditional...............................21
         2.5         Commitments Several...................................................21
         2.6         Certain Conditions....................................................21

SECTION 3  NOTES EVIDENCING LOANS..........................................................22
         3.1         Notes.................................................................22
         3.1.1       Revolving Notes.......................................................22
         3.1.2       Swing Line Note.......................................................22
         3.1.3       Term Notes............................................................22
         3.2         Recordkeeping.........................................................22

SECTION 4  INTEREST........................................................................22
</TABLE>

                                      -i-
<PAGE>

<TABLE>
        <S>         <C>                                                                 <C>
         4.1         Interest Rates........................................................22
         4.2         Interest Payment Dates................................................23
         4.3         Setting and Notice of IBOR Rates......................................23
         4.4         Computation of Interest...............................................23

SECTION 5  FEES............................................................................24
         5.1         Non-Use Fee...........................................................24
         5.2         Letter of Credit Fees.................................................24
         5.3         Ticking Fee...........................................................24
         5.4         Arrangement and Agent's Fees..........................................25
         5.5         Closing and Cancellation Fees.........................................25

SECTION 6 INCREASE, REDUCTION OR TERMINATION OF THE COMMITMENTS;
         PREPAYMENTS.......................................................................25
         6.1         Changes in Commitment Amounts.........................................25
         6.1.1       Reduction or Termination of the Commitments...........................25
         6.1.2       Optional Increase in Revolving Commitment Amount......................25
         6.2         Voluntary Prepayments.................................................26

SECTION 7  MAKING AND PRORATION OF PAYMENTS; SETOFF; TAXES.................................26
         7.1         Making of Payments....................................................26
         7.2         Application of Certain Payments.......................................26
         7.3         Due Date Extension....................................................27
         7.4         Setoff................................................................27
         7.5         Sharing of Payments, Etc..............................................27
         7.6         Taxes.................................................................27

SECTION 8  INCREASED COSTS; SPECIAL PROVISIONS FOR
         EURODOLLAR LOANS..................................................................28
         8.1         Increased Costs.......................................................28
         8.2         Basis for Determining Interest Rate Inadequate or Unfair..............30
         8.3         Changes in Law Rendering Eurodollar Loans Unlawful....................30
         8.4         Funding Losses........................................................31
         8.5         Right of Banks to Fund through Other Offices..........................31
         8.6         Discretion of Banks as to Manner of Funding...........................31
         8.7         Mitigation of Circumstances; Replacement of Affected Bank.............31
         8.8         Conclusiveness of Statements; Survival of Provisions..................32

SECTION 9  WARRANTIES......................................................................32
         9.1         Organization, etc.....................................................32
         9.2         Authorization; No Conflict............................................32
</TABLE>

                                      -ii-
<PAGE>

<TABLE>
       <S>         <C>                                                                  <C>
         9.3         Validity and Binding Nature...........................................33
         9.4         Financial Condition...................................................33
         9.5         No Material Adverse Change............................................33
         9.6         Litigation and Contingent Liabilities.................................33
         9.7         Ownership of Properties; Liens........................................34
         9.8         Subsidiaries..........................................................34
         9.9         Pension and Welfare Plans.............................................34
         9.10        Investment Company Act................................................34
         9.11        Public Utility Holding Company Act....................................34
         9.12        Regulation U..........................................................35
         9.13        Taxes.................................................................35
         9.14        Solvency, etc.........................................................35
         9.15        Environmental Matters.................................................35
         9.16        Year 2000 Problem.....................................................36
         9.17        Copyrights, Patents, Trademarks and Licenses, etc.....................36
         9.18        Transactions with Affiliates..........................................37
         9.19        Information...........................................................37

SECTION 10  COVENANTS......................................................................37
         10.1        Reports, Certificates and Other Information...........................37
         10.1.1      Audit Report..........................................................37
         10.1.2      Quarterly Reports.....................................................38
         10.1.3      Monthly Reports.......................................................38
         10.1.4      Compliance Certificates...............................................38
         10.1.5      Reports to SEC and to Shareholders....................................38
         10.1.6      Notice of Default, Litigation and ERISA Matters.......................39
         10.1.7      Subsidiaries..........................................................40
         10.1.8      Management Reports....................................................40
         10.1.9      Projections...........................................................40
         10.1.10     Contracts.............................................................40
         10.1.11     Fleet Audit Reports...................................................40
         10.1.12     Other Information.....................................................40
         10.2        Books, Records and Inspections........................................40
         10.3        Insurance.............................................................41
         10.4        Compliance with Laws; Payment of Taxes and Liabilities................41
         10.5        Maintenance of Existence, etc.........................................41
         10.6        Financial Covenants...................................................41
         10.6.1      Minimum Consolidated Net Income.......................................41
         10.6.2      Funded Debt to Capitalization Ratio...................................41
         10.6.3      Funded Debt to EBITDA Ratio...........................................41
         10.6.4      Capital Expenditures..................................................41
         10.6.5      EBITR to Adjusted Interest Expense plus Rental Expense Ratio..........42
</TABLE>

                                     -iii-
<PAGE>

<TABLE>
        <S>       <C>                                                                   <C>
         10.6.6      Senior Funded Debt to Tangible Assets Ratio...........................42
         10.6.7      Senior Funded Debt to EBITDA Ratio....................................42
         10.7        Limitations on Debt...................................................42
         10.8        Liens.................................................................43
         10.9        Restricted Payments...................................................44
         10.10       Mergers, Consolidations, Sales........................................45
         10.11       Modification of Organizational Documents..............................45
         10.12       Use of Proceeds.......................................................45
         10.13       Further Assurances....................................................46
         10.14       Transactions with Affiliates..........................................46
         10.15       Employee Benefit Plans................................................46
         10.16       Environmental Matters.................................................46
         10.17       Unconditional Purchase Obligations....................................47
         10.18       Inconsistent Agreements...............................................47
         10.19       Business Activities...................................................47
         10.20       Advances and Other Investments........................................47
         10.21       Maintenance of Property...............................................48
         10.22       Performance of Obligations............................................48
         10.23       Leases................................................................48
         10.24       Assignability of Contracts............................................49
         10.25       Limitation on Foreign Assets and Margin Stock.........................49
         10.26       Financial Information re: Certain Acquisitions........................49

SECTION 11  EFFECTIVENESS; CONDITIONS OF LENDING, ETC......................................49
         11.1        Initial Credit Extensions.............................................49
         11.1.1      Notes.................................................................50
         11.1.2      Resolutions...........................................................50
         11.1.3      Consents, etc.........................................................50
         11.1.4      Incumbency and Signature Certificates.................................50
         11.1.5      Guaranty..............................................................50
         11.1.6      Security Agreement and Amendment......................................50
         11.1.7      Pledge Agreements.....................................................50
         11.1.8      Confirmation..........................................................50
         11.1.9      FRB Forms.............................................................51
         11.1.10     Opinions of Counsels for the Company and the Guarantors...............51
         11.1.11     Other.................................................................51
         11.2        Conditions............................................................51
         11.2.1      Compliance with Warranties, No Default, etc...........................51
         11.2.2      Confirmatory Certificate..............................................52

SECTION 12  EVENTS OF DEFAULT AND THEIR EFFECT.............................................52
</TABLE>

                                      -iv-
<PAGE>

<TABLE>
      <S>          <C>                                                                  <C>
         12.1        Events of Default.....................................................52
         12.1.1      Non-Payment of the Loans, etc.........................................52
         12.1.2      Non-Payment of Other Debt.............................................52
         12.1.3      Other Material Obligations............................................52
         12.1.4      Bankruptcy, Insolvency, etc...........................................52
         12.1.5      Non-Compliance with Provisions of This Agreement......................53
         12.1.6      Warranties............................................................53
         12.1.7      Pension Plans.........................................................53
         12.1.8      Judgments.............................................................53
         12.1.9      Invalidity of Guaranty, etc...........................................53
         12.1.10     Invalidity of Collateral Documents, etc...............................54
         12.1.11     Change in Control.....................................................54
         12.2        Effect of Event of Default............................................54

SECTION 13  THE AGENT......................................................................55
         13.1        Appointment and Authorization.........................................55
         13.2        Delegation of Duties..................................................55
         13.3        Liability of Agent....................................................55
         13.4        Reliance by Agent.....................................................56
         13.5        Notice of Default.....................................................56
         13.6        Credit Decision.......................................................56
         13.7        Indemnification.......................................................57
         13.8        Agent in Individual Capacity..........................................58
         13.9        Successor Agent.......................................................58
         13.10       Withholding Tax.......................................................59
         13.11       Collateral Matters....................................................60
         13.12       Funding Reliance......................................................61
         13.13       Other Agents..........................................................61

SECTION 14  GENERAL........................................................................61
         14.1        Waiver; Amendments....................................................61
         14.2        Confirmations.........................................................62
         14.3        Notices...............................................................62
         14.4        Computations..........................................................63
         14.5        Regulation U..........................................................63
         14.6        Costs, Expenses and Taxes.............................................63
         14.7        Subsidiary References.................................................63
         14.8        Captions..............................................................64
         14.9        Assignments; Participations...........................................64
         14.9.1      Assignments...........................................................64
         14.9.2      Participations........................................................65
</TABLE>

                                      -v-
<PAGE>

<TABLE>
        <S>        <C>                                                                   <C>
         14.10       Governing Law.........................................................66
         14.11       Counterparts..........................................................66
         14.12       Successors and Assigns................................................66
         14.13       Indemnification by the Company........................................66
         14.14       Forum Selection and Consent to Jurisdiction...........................67
         14.15       Waiver of Jury Trial..................................................68
</TABLE>

                                      -vi-
<PAGE>

                                   SCHEDULES

SCHEDULE 1.1                  Pricing Schedule

SCHEDULE 2.1.1                Revolving Banks, Revolving Commitments and
                              Revolving Percentages

SCHEDULE 2.1.2                Term Banks, Term Commitments and Term Percentages

SCHEDULE 3.1.3                Scheduled Term Loan Installments

SCHEDULE 9.6                  Litigation and Contingent Liabilities

SCHEDULE 9.8                  Subsidiaries

SCHEDULE 9.15                 Environmental Matters

SCHEDULE 10.7                 Existing Debt

SCHEDULE 10.8                 Existing Liens

SCHEDULE 14.3                 Addresses for Notices


                                   EXHIBITS

EXHIBIT A-1                   Form of Revolving Note
                                    (Section 3.1.1)

EXHIBIT A-2                   Form of Swing Line Note
                                    (Section 3.1.2)

EXHIBIT A-3                   Form of Term Note
                                    (Section 3.1.3)

EXHIBIT B                           Form of Compliance Certificate
                                    (Section 10.1.4)

EXHIBIT C                           Copy of Guaranty
                                    (Section 1)

                                     -vii-
<PAGE>

EXHIBIT D                           Copy of Security Agreement
                                    (Section 1)

EXHIBIT E                           Copy of Company Pledge Agreement
                                    (Section 1)

EXHIBIT F                           Form of Subsidiary Pledge Agreement
                                    (Section 11.1.7)

EXHIBIT G                           Form of Assignment Agreement
                                    (Section 14.9)

EXHIBIT H                           Form of Notice of Borrowing
                                    (Section 2.2.2)

EXHIBIT I                           Form of Notice of Conversion/Continuation
                                    (Section 2.2.3)

EXHIBIT J                           Form of Confirmation
                                    (Section 11.1.8)

EXHIBIT K                           Form of Request for Increase
                                    (Section 6.1.2)

EXHIBIT L-1                         Copy of Omnibus Amendment (November 2, 1998)
                                    (Section 1.1)

EXHIBIT L-2                         Copy of Omnibus Amendment (December 3, 1998)
                                    (Section 1.1)

EXHIBIT M                           Form of Amendment to Security Agreement
                                    (Section 11.1.6)

                                     -viii-
<PAGE>

                 SECOND AMENDED AND RESTATED CREDIT AGREEMENT
                 --------------------------------------------


     This SECOND AMENDED AND RESTATED CREDIT AGREEMENT dated as of June 11, 1999
(this "Agreement") is entered into among UNITED ROAD SERVICES, INC., a Delaware
       ---------
corporation (the "Company"), the financial institutions that are or may from
                  -------
time to time become parties hereto (together with their respective successors
and assigns, the "Banks"), BANKBOSTON, N.A., as Syndication Agent, CIBC INC., as
                  -----
Documentation Agent, and BANK OF AMERICA NATIONAL TRUST AND SAVINGS ASSOCIATION
(in its individual capacity, "BofA"), as Administrative Agent for the Banks.
                              ----

     WHEREAS, the Company, certain of Banks and BofA, as agent, are parties to
an Amended and Restated Credit Agreement dated as of November 2, 1998 (as
heretofore amended, the "Existing Agreement");
                         ------------------

     WHEREAS, the parties hereto have agreed to amend and restate the Existing
Agreement; and

     WHEREAS, the parties hereto intend that this Agreement and the documents
executed in connection herewith not effect a novation of the obligations of the
Company under the Existing Agreement, but merely a restatement and, where
applicable, an amendment of the terms governing such obligations;

     NOW, THEREFORE, in consideration of the premises and the mutual agreements
herein contained, and for other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, the parties hereto agree as
follows:

      SECTION 1  DEFINITIONS.

      1.1 Definitions.  When used herein the following terms shall have the
          -----------
following meanings:

     Adjusted Interest Expense means, for any period, Interest Expense for such
     -------------------------
period excluding any non-cash interest paid on Subordinated Debt by the issuance
of additional Subordinated Debt.

     Affected Bank means (a) any Bank that has given notice to the Company
     -------------
(which has not been rescinded) of (i) any obligation by the Company to pay any
amount pursuant to Section 7.6 or 8.1 or (ii) the occurrence of any
                   -----------    ---
circumstances of the nature described in Section 8.2 or 8.3 and (b) any
                                         -----------    ---
Revolving Bank that has rejected (or failed to respond within 30 days to) a
request from the Company to extend the Revolving Termination Date so long as
Revolving Banks having Revolving Percentages in an aggregate amount of more than
50% have consented to such request.
<PAGE>

     Affiliate of any Person means (i) any other Person which, directly or
     ---------
indirectly, controls or is controlled by or is under common control with such
Person and (ii) any officer or director of such Person.

     Agent means BofA in its capacity as administrative agent for the Banks
     -----
hereunder and any successor thereto in such capacity.

     Agent-Related Persons means BofA in its capacity as Agent and any successor
     ---------------------
agent arising under Section 13.9, together with their respective Affiliates
                    ------------
(including, in the case of BofA, the Arranger), and the officers, directors,
employees, agents and attorneys-in-fact of such Persons and Affiliates.

     Agreement - see the Preamble.
     ---------           --------

     Arranger means Banc of America Securities LLC, a Delaware limited liability
     --------
company.

     Assignment Agreement - see Section 14.9.1.
     --------------------       --------------

     Bank - see the Preamble.
     ----           --------

     Base Rate means at any time the greater of (a) the Federal Funds Rate plus
     ---------
0.5% and (b) the Reference Rate.

     Base Rate Loan means any Loan which bears interest at or by reference to
     --------------
the Base Rate.

     Base Rate Margin - see Schedule 1.1.
     ----------------       ------------

     BofA - see the Preamble.
     ----           --------

     Business Day means any day on which BofA is open for commercial banking
     ------------
business in Chicago, New York, Charlotte and San Francisco and, in the case of a
Business Day which relates to a Eurodollar Loan, on which dealings are carried
on in the interbank eurodollar market.

     Cancellation Date means the earlier of (a) the date prior to the Effective
     -----------------
Date on which all of the Commitments under this Agreement are terminated or (b)
if the Effective Date does not occur prior to such date, the date 90 days after
the Signing Date.

     Capital Expenditures means all expenditures which, in accordance with GAAP,
     --------------------
would be required to be capitalized and shown on the consolidated balance sheet
of the Company, but excluding expenditures made in connection with the
replacement, substitution or restoration of assets to the extent financed within
three months (i) from insurance proceeds (or other similar recoveries) paid on
account

                                       2
<PAGE>

of the loss of or damage to the assets being replaced or restored or (ii) with
awards of compensation arising from the taking by eminent domain or condemnation
of the assets being replaced.

     Capital Lease means, with respect to any Person, any lease of (or other
     -------------
agreement conveying the right to use) any real or personal property by such
Person that, in conformity with GAAP, is accounted for as a capital lease on the
balance sheet of such Person.

     Cash Equivalent Investment means, at any time, (a) any evidence of Debt,
     --------------------------
maturing not more than one year after such time, issued or guaranteed by the
United States government or any agency thereof, (b) commercial paper, maturing
not more than one year from the date of issue, or corporate demand notes, in
each case (unless issued by a Bank or its holding company) rated at least A-l by
Standard & Poor's Ratings Services Group, a division of The McGraw-Hill
Companies, Inc. or P-l by Moody's  Investors Service, Inc., (c) any certificate
of deposit (or time deposits represented by such certificates of deposit) or
bankers acceptance, maturing not more than one year after such time, or
overnight Federal Funds transactions that are issued or sold by a commercial
banking institution that is a member of the Federal Reserve System and has a
combined capital and surplus and undivided profits of not less than
$500,000,000, (d) any repurchase agreement entered into with any Bank (or other
commercial banking institution of the stature referred to in clause (c)) which
                                                             ----------
(i) is secured by a fully perfected security interest in any obligation of the
type described in any of clauses (a) through (c) and (ii) has a market value at
                         -----------         ---
the time such repurchase agreement is entered into of not less than 100% of the
repurchase obligation of such Bank (or other commercial banking institution)
thereunder and (e) investments in short-term asset management accounts offered
by any Bank for the purpose of investing in loans to any corporation (other than
the Company or an Affiliate of the Company), state or municipality, in each case
organized under the laws of any state of the United States or of the District of
Columbia.

     Centurion Acquisition means the acquisition by the Company or a Subsidiary
     ---------------------
of the following affiliated companies (each of which is a Florida corporation)
as a group: Centurion Auto Transport, Inc., Automobile Transport Clearinghouse
of Florida, Inc., Eagle Auto Transport of Jacksonville, Inc., Nationwide Auto
Transport, Inc. and Centurion Leasing Company.

     CERCLA - see Section 9.15.
     ------       ------------

     Charterhouse Subordinated Notes means the 8% Convertible Subordinated
     -------------------------------
Debentures due 2008 issued by the Company in the original principal amount of
$75,000,000 and includes any additional convertible subordinated debentures
issued in payment of interest thereon.

     Code means the Internal Revenue Code of 1986.
     ----

                                       3
<PAGE>

     Collateral Documents means the Company Pledge Agreement, each Subsidiary
     --------------------
Pledge Agreement, the Security Agreement and any other agreement pursuant to
which the Company or any Guarantor grants collateral to the Agent for the
benefit of the Banks.

     Commitment means, with respect to any Bank, such Bank's Revolving
     ----------
Commitment and/or such Bank's Term Commitment.

     Company - see the Preamble.
     -------           --------

     Company Pledge Agreement means the pledge agreement between the Company and
     ------------------------
the Agent, a copy of which is attached hereto as Exhibit E, as amended by the
                                                 ---------
Omnibus Amendments.

     Computation Period means each period of four consecutive Fiscal Quarters
     ------------------
ending on the last day of a Fiscal Quarter.

     Confirmation means the Confirmation among the Company, its Subsidiaries and
     ------------
the Agent, substantially in the form of Exhibit J.
                                        ---------

     Consolidated Net Income means, with respect to the Company and its
     -----------------------
Subsidiaries for any period, the net income (or loss) of the Company and its
Subsidiaries for such period, excluding any extraordinary gains during such
                              ---------
period.

     Controlled Group means all members of a controlled group of corporations
     ----------------
and all members of a controlled group of trades or businesses (whether or not
incorporated) under common control which, together with the Company, are treated
as a single employer under Section 414 of the Code or Section 4001 of ERISA.

     Debt of any Person means, without duplication, (a) all indebtedness of such
     ----
Person for borrowed money, whether or not evidenced by bonds, debentures, notes
or similar instruments, (b) all obligations of such Person as lessee under
Capital Leases which have been or should be recorded as liabilities on a balance
sheet of such Person, (c) all obligations of such Person to pay the deferred
purchase price of property or services (excluding trade accounts payable in the
ordinary course of business), (d) all indebtedness secured by a Lien on the
property of such Person, whether or not such indebtedness shall have been
assumed by such Person (it being understood that if such Person has not assumed
or otherwise become personally liable for any such indebtedness, the amount of
the Debt of such Person in connection therewith shall be limited to the lesser
of the face amount of such indebtedness or the fair market value of all property
of such Person securing such indebtedness), (e) all obligations, contingent or
otherwise, with respect to the face amount of all letters of credit (whether or
not drawn) and banker's acceptances issued for the account of such Person
(including the Letters of Credit), (f) net liabilities of such Person under all
Hedging Obligations and (g) all Suretyship Liabilities of such Person.

                                       4
<PAGE>

     Disposal - see the definition of "Release".
     --------                          -------

     Distributed Shares means all Purchased Common Shares which have been
     ------------------
subsequently used as consideration in completing a purchase or acquisition
described in clause (c) of Section 10.10, excluding any Unused Shares.
             ----------    -------------

     Dollar and the sign "$" mean lawful money of the United States.
     ------               -

     EBITDA means, for any period, Consolidated Net Income for such period plus,
     ------                                                                ----
to the extent deducted in determining such Consolidated Net Income, Interest
Expense, income tax expense, depreciation and amortization for such period;

provided that for purposes of calculating EBITDA for any period, the
- --------
consolidated net income of any Person acquired by the Company or any Subsidiary
during such period (plus, to the extent deducted in determining such
consolidated net income, interest expense, income tax expense, depreciation and
amortization of such Person) shall be included on a pro forma basis for such
                                                    --- -----
period (assuming the consummation of each such acquisition and the incurrence or
assumption of any Debt in connection therewith occurred on the first day of such
period) in accordance with Article 11 of Regulation S-X of the SEC.

     EBITR means, for any period, Consolidated Net Income for such period plus
     -----                                                                ----
Rental Expense and, to the extent deducted in determining such Consolidated Net
Income, Interest Expense and income tax expense.

     Effective Date - see Section 11.1.
     --------------       ------------

     Environmental Claims means all claims, however asserted, by any
     --------------------
governmental, regulatory or judicial authority or other Person alleging
potential liability or responsibility for violation of any Environmental Law, or
for release or injury to the environment.

     Environmental Laws means all federal, state or local laws, statutes, common
     ------------------
law duties, rules, regulations, ordinances and codes, together with all
administrative orders, directed duties, requests, licenses, authorizations and
permits of, and agreements with, any governmental authority, in each case
relating to environmental matters.

     Equipment has the meaning assigned to such term in the Security Agreement.
     ---------

     ERISA means the Employee Retirement Income Security Act of 1974.
     -----
References to sections of ERISA also refer to any successor sections.
                          -----

     Eurocurrency Reserve Percentage means, with respect to any Eurodollar Loan
     -------------------------------
for any Interest Period, a percentage (expressed as a decimal) equal to the
daily average during such Interest Period of the percentage in effect on each
day of such Interest Period, as prescribed by the FRB, for determining

                                       5
<PAGE>

the aggregate maximum reserve requirements applicable to "Eurocurrency
Liabilities" pursuant to Regulation D of the FRB or any other then applicable
regulation of FRB which prescribes reserve requirements applicable to
"Eurocurrency Liabilities" as presently defined in such Regulation D.

     Eurodollar Loan means any Loan which bears interest at a rate determined by
     ---------------
reference to the Eurodollar Rate (Reserve Adjusted).

     Eurodollar Margin - see Schedule 1.1.
     -----------------       ------------

     Eurodollar Office means with respect to any Bank the office or offices of
     -----------------
such Bank which shall be making or maintaining the Eurodollar Loans of such Bank
hereunder or, in the case of BofA, such other office or offices through which
BofA determines the IBOR Rate.  A Eurodollar Office of any Bank may be, at the
option of such Bank, either a domestic or foreign office.

     Eurodollar Rate (Reserve Adjusted) means, with respect to any Eurodollar
     ----------------------------------
Loan for any Interest Period, a rate per annum (rounded upwards, if necessary,
to the nearest 1/100 of 1%) determined pursuant to the following formula:

            Eurodollar Rate     =      IBOR Rate
                                       ---------
          (Reserve Adjusted)           1-Eurocurrency
                                    Reserve Percentage

     Event of Default means any of the events described in Section 12.1.
     ----------------                                      ------------

     Existing Agreement - see the Recitals.
     ------------------           --------

     Existing Letters of Credit means the "Letters of Credit" under and as
     --------------------------
defined in the Existing Agreement which are outstanding on the Effective Date.

     Federal Funds Rate means, for any day, the rate set forth in the weekly
     ------------------
statistical release designated as H.15(519), or any successor publication,
published by the Federal Reserve Bank of New York (including any such successor
publication, "H.15(519)") on the preceding Business Day opposite the caption
"Federal Funds (Effective)"; or, if for any relevant day such rate is not so
published on any such preceding Business Day, the rate for such day will be the
arithmetic mean as determined by the Agent of the rates for the last transaction
in overnight Federal funds arranged prior to 9:00 a.m. (New York City time) on
that day by each of three leading brokers of Federal funds transactions in New
York City selected by the Agent.

     Financial Letter of Credit means any Letter of Credit determined by the
     --------------------------
applicable Issuing Bank to be a "financial guaranty-type Standby Letter of
Credit" as defined in footnote 13 to Appendix

                                       6
<PAGE>

A to the Risk Based Capital Guidelines issued by the Comptroller of the Currency
(or in any successor regulation, guideline or ruling by any applicable banking
regulatory authority).

     Fiscal Quarter means a fiscal quarter of a Fiscal Year.
     --------------

     Fiscal Year means the fiscal year of the Company and its Subsidiaries,
     -----------
which period shall be the 12-month period ending on December 31 of each year.
References to a Fiscal Year with a number corresponding to any calendar year
(e.g., "Fiscal Year 1998") refer to the Fiscal Year ending on December 31 of
such calendar year.

     Foreign Subsidiary means any Subsidiary which is organized under the laws
     ------------------
of a jurisdiction other than a state of the United States and which conducts
substantially all of its business outside the United States.

     FRB means the Board of Governors of the Federal Reserve System (or any
     ---
successor).

     Funded Debt means all Debt of the Company and its Subsidiaries, excluding
     -----------
(i) contingent obligations in respect of undrawn letters of credit (other than
letters of credit supporting Debt of a Person other than the Company or any
Subsidiary), (ii) the first $6,000,000 of Suretyship Liabilities in respect of
guarantees of lease obligations described in Section 10.7(h) and any other
                                             ---------------
Suretyship Liabilities except (in the case of such other Suretyship Liabilities)
to the extent in respect of Debt of a Person which is not the Company or a
Subsidiary, (iii) Hedging Obligations, (iv) Debt of the Company to Subsidiaries
and Debt of Subsidiaries to the Company or to other Subsidiaries, and (v) the
Charterhouse Subordinated Notes.

     Funded Debt to Capitalization Ratio means, at any time, the ratio of (a)
     -----------------------------------
Funded Debt to (b) the sum of Funded Debt plus Net Worth plus the principal
amount of the Charterhouse Subordinated Notes.

     Funded Debt to EBITDA Ratio means, as of the last day of any Fiscal
     ---------------------------
Quarter, the ratio of (i) Funded Debt as of the last day of such Fiscal Quarter
to (ii) EBITDA for the Computation Period ending on the last day of such Fiscal
Quarter.

     GAAP means generally accepted accounting principles set forth from time to
     ----
time in the opinions and pronouncements of the Accounting Principles Board and
the American Institute of Certified Public Accountants and statements and
pronouncements of the Financial Accounting Standards Board (or agencies with
similar functions of comparable stature and authority within the U.S. accounting
profession), which are applicable to the circumstances as of the date of
determination.

                                       7
<PAGE>

     Group - see Section 2.2.1.
     -----       -------------

     Guarantor means, on any day, each Subsidiary that has executed a
     ---------
counterpart of the Guaranty on or prior to that day (or is required to execute a
counterpart of the Guaranty on that date).

     Guaranty means the guaranty executed by various Subsidiaries of the
     --------
Company, a copy of which is attached hereto as Exhibit C, as amended by the
                                               ---------
Omnibus Amendments.

     Hazardous Substances - see Section 9.15.
     --------------------       ------------

     Hedging Obligations means, with respect to any Person, all liabilities of
     -------------------
such Person under interest rate, currency and commodity swap agreements, cap
agreements and collar agreements, and all other agreements or arrangements
designed to protect such Person against fluctuations in interest rates, currency
exchange rates or commodity prices.

     IBOR Rate means, with respect to any Eurodollar Loan for any Interest
     ---------
Period, the rate per annum at which Dollar deposits in immediately available
funds are offered to the Eurodollar Office of BofA two Business Days prior to
the beginning of such Interest Period by major banks in the interbank eurodollar
market as at or about 10:00 A.M., Chicago time, for delivery on the first day of
such Interest Period, for the number of days comprised therein and in an amount
equal or comparable to the amount of the Eurodollar Loan of BofA for such
Interest Period.

     Interest Expense means for any period the consolidated interest expense of
     ----------------
the Company and its Subsidiaries for such period (including all imputed interest
on Capital Leases and before giving effect to any capitalization of interest but
excluding amortization of deferred financing costs).

     Interest Period means, as to any Eurodollar Loan, the period commencing on
     ---------------
the date such Loan is borrowed or continued as, or converted into, a Eurodollar
Loan and ending on the date one, two, three or six months thereafter as selected
by the Company pursuant to Section 2.2.2 or 2.2.3, as the case may be; provided
                           -------------    -----                      --------
that:

          (i) if any Interest Period would otherwise end on a day that is not a
     Business Day, such Interest Period shall be extended to the following
     Business Day unless the result of such extension would be to carry such
     Interest Period into another calendar month, in which event such Interest
     Period shall end on the preceding Business Day;

          (ii) any Interest Period that begins on a day for which there is no
     numerically corresponding day in the calendar month at the end of such
     Interest Period shall end on the last Business Day of the calendar month at
     the end of such Interest Period;

          (iii) the Company may not select any Interest Period for a Revolving
     Loan which would extend beyond the scheduled Revolving Termination Date;
     and

                                       8
<PAGE>

          (iv) the Company may not select any Interest Period for a Term Loan
     if, after giving effect to such selection, the aggregate principal amount
     of all Term Loans having Interest Periods ending after any date on which an
     installment of the Term Loans is scheduled to be repaid would exceed the
     aggregate principal amount of the Term Loans scheduled to be outstanding
     after giving effect to such repayment.

     Investment means, relative to any Person, (a) any loan or advance made by
     ----------
such Person to any other Person (excluding any commission, travel or similar
advances made to directors, officers and employees of the Company or any of its
Subsidiaries), (b) any Suretyship Liability of such Person, (c) any ownership or
similar interest held by such Person in any other Person and (d) deposits and
the like relating to prospective acquisitions of businesses.

     Issuing Bank means BofA in its capacity as an issuer of Letters of Credit
     ------------
hereunder and any other Revolving Bank which, with the written consent of the
Company and the Agent, is the issuer of one or more Letters of Credit hereunder.

     L/C Application means, with respect to any request for the issuance of a
     ---------------
Letter of Credit, a letter of credit application in the form being used by the
applicable Issuing Bank at the time of such request for the type of letter of
credit requested.

     Letter of Credit - see Section 2.1.3.
     ----------------       -------------

     Lien means, with respect to any Person, any interest granted by such Person
     ----
in any real or personal property, asset or other right owned or being purchased
or acquired by such Person which secures payment or performance of any
obligation and shall include any mortgage, lien, encumbrance, charge or other
security interest of any kind, whether arising by contract, as a matter of law,
by judicial process or otherwise.

     Loan Documents means this Agreement, the Notes, the Guaranty, the L/C
     --------------
Applications and the Collateral Documents.

     Loans means Revolving Loans, Swing Line Loans and Term Loans.
     -----

     Margin Stock means any "margin stock" as defined in Regulation U of the
     ------------
FRB.

     Material Adverse Effect means (a) a material adverse change in, or a
     -----------------------
material adverse effect upon, the financial condition, operations, assets,
business, properties or prospects of the Company and its Subsidiaries taken as a
whole, or (b) a material adverse effect upon any substantial portion of the
collateral under the Collateral Documents or upon the legality, validity,
binding effect or enforceability against the Company or any Guarantor of any
Loan Document.

                                       9
<PAGE>

     Multiemployer Pension Plan means a multiemployer plan, as such term is
     --------------------------
defined in Section 4001(a)(3) of ERISA, and to which the Company or any member
of the Controlled Group may have any liability.

     Net Worth means the Company's consolidated stockholders' equity (including
     ---------
preferred stock accounts).

     Non-Financial Letter of Credit means any Letter of Credit other than a
     ------------------------------
Financial Letter of Credit.

     Note means a Revolving Note, the Swing Line Note or a Term Note.
     ----

     Notice of Borrowing means a notice substantially in the Form of Exhibit H.
     -------------------                                             ---------

     Notice of Conversion/Continuation means a notice substantially in the form
     ---------------------------------
of Exhibit I.
   ---------

     Omnibus Amendments means the Confirmation and Omnibus Amendment dated as of
     ------------------
November 2, 1998 among the Company, various Subsidiaries thereof and the Agent,
and the Second Confirmation and Omnibus Amendment dated as of December 3, 1998
among the Company, various Subsidiaries thereof and the Agent, copies of which
are attached hereto as Exhibit L-1 and L-2 respectively.
                       -----------     ---

     Operating Lease means any lease of (or other agreement conveying the right
     ---------------
to use) any real or personal property by the Company or any Subsidiary, as
lessee, other than any Capital Lease.

     PBGC means the Pension Benefit Guaranty Corporation and any entity
     ----
succeeding to any or all of its functions under ERISA.

     Pension Plan means a "pension plan", as such term is defined in Section
     ------------
3(2) of ERISA, which is subject to Title IV of ERISA (other than a Multiemployer
Pension Plan), and to which the Company or any member of the Controlled Group
may have any liability, including any liability by reason of having been a
substantial employer within the meaning of Section 4063 of ERISA at any time
during the preceding five years, or by reason of being deemed to be a
contributing sponsor under Section 4069 of ERISA.

     Person means any natural person, corporation, partnership, trust, limited
     ------
liability company, association, governmental authority or unit, or any other
entity, whether acting in an individual, fiduciary or other capacity.

     Purchased Common Shares means shares of common stock of the Company
     -----------------------
purchased by the Company in accordance with Section 10.9.  For purposes of
                                            ------------

                                       10
<PAGE>

determining the purchase price of Purchased Common Shares in Section 10.9 and
                                                             ------------
10.10 and whether any Purchased Common Shares have become Unused Shares,
- -----
Purchased Common Shares shall be deemed to be used as consideration for
purchases or acquisitions pursuant to Section 10.10 or to become Unused Shares
                                      -------------
in the same chronological order in which such Purchased Common Shares were
purchased by the Company (i.e., on a first-in, first-out basis).

     RCRA - see Section 9.15.
     ----       ------------

     Reference Rate means, for any day, the rate of interest in effect for such
     --------------
day as publicly announced from time to time by BofA in San Francisco,
California, as its "reference rate."  (The "reference rate" is a rate set by
BofA based upon various factors, including BofA's costs and desired return,
general economic conditions and other factors, and is used as a reference point
for pricing some loans, which may be priced at, above, or below such announced
rate.)  Any change in the reference rate announced by BofA shall take effect at
the opening of business on the day specified in the public announcement of such
change.

     Release has the meaning specified in CERCLA and the term "Disposal" (or
     -------                                                   --------
"Disposed") has the meaning specified in RCRA; provided that in the event either
- ---------                                      --------
CERCLA or RCRA is amended so as to broaden the meaning of any term defined
thereby, such broader meaning shall apply as of the effective date of such
amendment; and provided, further, that to the extent that the laws of a state
               --------  -------
wherein any affected property lies establish a meaning for "Release" or
                                                            -------
"Disposal" which is broader than is specified in either CERCLA or RCRA, such
- ---------
broader meaning shall apply.

     Rental Expense means for any period the consolidated rental expense
     --------------
(excluding payments on Capital Leases) of the Company and its Subsidiaries for
such period.

     Required Banks means Banks having Total Percentages aggregating more than
     --------------
50%.

     Revolving Bank means each Bank listed on Schedule 2.1.1 as a "Revolving
     --------------                           --------------
Bank" and any successor thereof or assignee of all or a portion of such Bank's
Revolving Commitment (or, after the Revolving Commitments have terminated, such
Bank's Revolving Loans).

     Revolving Commitment means, with respect to any Revolving Bank, the
     --------------------
commitment of such Revolving Bank to make Revolving Loans, and to participate in
Letters of Credit and Swing Line Loans, in the amount set forth opposite such
Revolving Bank's name on Schedule 2.1.1, as adjusted from time to time by any
                         --------------
applicable adjustment to the Revolving Commitment Amount or any assignment by or
to such Revolving Bank.

     Revolving Commitment Amount means $140,000,000, as such amount may be
     ---------------------------
adjusted from time to time pursuant to Section 6.1.
                                       -----------

                                       11
<PAGE>

     Revolving Loans - see Section 2.1.1.
     ---------------       -------------

     Revolving Note - see Section 3.1.1.
     --------------       -------------

     Revolving Percentage means, with respect to any Revolving Bank, the
     --------------------
percentage which the amount of such Bank's Revolving Commitment is of the
Revolving Commitment Amount (or, after termination of the Revolving Commitments,
which the principal amount of such Bank's Revolving Loans plus such Bank's
participation in all Letters of Credit and Swing Line Loans is of the Total
Revolving Outstandings).

     Revolving Termination Date means the earliest to occur of (a) June 30,
     --------------------------
2002, or such later date to which the Revolving Termination Date may be extended
at the request of the Company and with the consent of all Revolving Banks, (b)
the Cancellation Date or (c) such other date on which the Revolving Commitments
shall terminate pursuant to Section 6 or 12.
                            ---------    --

     SEC means the Securities and Exchange Commission.
     ---

     Security Agreement means the Security Agreement among the Company, various
     ------------------
Subsidiaries of the Company and the Agent, a copy of which is attached hereto as

Exhibit D, as amended by the Omnibus Amendments.
- ---------

     Senior Funded Debt means all Funded Debt of the Company and its
     ------------------
Subsidiaries other than Subordinated Debt.

     Senior Funded Debt to EBITDA Ratio means, as of the last day of any Fiscal
     ----------------------------------
Quarter, the ratio of (i) Senior Funded Debt as of the last day of such Fiscal
Quarter to (ii) EBITDA for the Computation Period ending on the last day of such
Fiscal Quarter.

     Signing Date means the date on which this Agreement is executed by all of
     ------------
the initial parties hereto.

     Stated Amount means, with respect to any Letter of Credit at any date of
     -------------
determination, the maximum aggregate amount available for drawing thereunder at
any time during the then ensuing term of such Letter of Credit under any and all
circumstances, plus the aggregate amount of all unreimbursed payments and
disbursements under such Letter of Credit.

     Subordinated Debt means (i) the Charterhouse Subordinated Notes and (ii)
     -----------------
any other unsecured indebtedness of the Company which (x) is owed to Persons
other than officers, employees, directors or Affiliates of the Company, (y) has
no amortization prior to the 91st day following the date on which the Term Loans
are scheduled to be paid in full and (z) has subordination terms, covenants,

                                       12
<PAGE>

pricing and other terms applicable to such indebtedness which have been approved
in writing by the Required Banks.

     Subsidiary means, with respect to any Person, a corporation of which such
     ----------
Person and/or its other Subsidiaries own, directly or indirectly, such number of
outstanding shares as have more than 50% of the ordinary voting power for the
election of directors.  Unless the context otherwise requires, each reference to
Subsidiaries herein shall be a reference to Subsidiaries of the Company.

     Subsidiary Pledge Agreement means each pledge agreement substantially in
     ---------------------------
the form of Exhibit F issued by any Subsidiary, whether pursuant to Section
            ---------                                               -------
11.1.7 or Section 10.14.
- ------    -------------

     Supermajority Banks means Banks having Total Percentages aggregating 66-
     -------------------
2/3/% or more.

     Suretyship Liability means any agreement, undertaking or arrangement by
     --------------------
which any Person guarantees, endorses or otherwise becomes or is contingently
liable upon (by direct or indirect agreement, contingent or otherwise, to
provide funds for payment, to supply funds to or otherwise to invest in a
debtor, or otherwise to assure a creditor against loss) any indebtedness,
obligation or other liability of any other Person (other than by endorsements of
instruments in the course of collection), or guarantees the payment of dividends
or other distributions upon the shares of any other Person.  The amount of any
Person's obligation in respect of any Suretyship Liability shall (subject to any
limitation set forth therein) be deemed to be the principal amount of the debt,
obligation or other liability supported thereby.

     Swing Line Bank means BofA in its capacity as swing line lender hereunder,
     ---------------
together with any replacement swing line lender arising under Section 13.9.
                                                              ------------

     Swing Line Loan - see Section 2.4.1.
     ---------------       -------------

     Swing Line Note - see Section 3.1.2.
     ---------------       -------------

     Tangible Assets means at any time all assets of the Company and its
     ---------------
Subsidiaries excluding (i) amounts in excess of $5,000,000 in the aggregate of
             ---------
cash and Cash Equivalent Investments, and (ii) all Intangible Assets.  For
purposes of the foregoing, "Intangible Assets" means goodwill, patents,
                            -----------------
tradenames, trademarks, copyrights, franchises, experimental expense,
organization expense, deferred financing costs and any other assets that are
properly classified as intangible assets in accordance with GAAP.

     Term Bank means each Bank listed on Schedule 2.1.2 as a "Term Bank" and any
     ---------                           --------------
successor thereof or assignee of all or a portion of such Bank's Term Commitment
or Term Loan.

                                       13
<PAGE>

     Term Commitment means, with respect to any Term Bank, the commitment of
     ---------------
such Term Bank to make a Term Loan in the amount set forth opposite such Term
Bank's name on Schedule 2.1.2, as adjusted from time to time by any assignment
               --------------
by or to such Term Bank or by the addition of a Term Bank on or before the
Effective Date.

     Term Commitment Amount means $75,000,000, as such amount may be adjusted
     ----------------------
from time to time pursuant to Section 6.1.2.
                              -------------

     Term Loan - see Section 2.1.2.
     ---------       -------------

     Term Note - see Section 3.1.3.
     ---------       -------------

     Term Percentage means, with respect to any Term Bank, the percentage which
     ---------------
the amount of such Bank's Term Commitment is of the Term Commitment Amount (or,
after the making of the Term Loans, which the principal amount of such Bank's
Term Loan is of the aggregate principal amount of all Term Loans).

     Total Percentage means, with respect to any Bank, the percentage which (a)
     ----------------
the sum of the amount of such Bank's Revolving Commitment (or, after the
termination of the Revolving Commitments, the principal amount of such Bank's
Revolving Loans plus such Bank's participation in all Letters of Credit and
Swing Line Loans) plus the amount of such Bank's Term Commitment (or, after the
making of the Term Loans, the principal amount of such Bank's Term Loan) is of
(b) the sum of the Revolving Commitment Amount (or, after the termination of the
Revolving Commitments, the Total Revolving Outstandings) plus the Term
Commitment Amount (or, after the making of the Term Loans, the aggregate
principal amount of all Term Loans); provided that if and so long as any
                                     --------
Revolving Bank fails to fund its participation in any Letter of Credit when
required by Section 2.3.5 or its participation in any Swing Line Loan when
            -------------
required by Section 2.4.3, such Revolving Bank's Total Percentage shall be
            -------------
deemed for purposes of the definition of Required Banks and Supermajority Banks
to be reduced by the percentage which the defaulted amount constitutes of such
Revolving Bank's Total Percentage, and the Total Percentage of the applicable
Issuing Bank and/or the Swing Line Bank shall be deemed for purposes of the
definition of Required Banks and Supermajority Banks to be increased by such
percentage.

     Total Revolving Outstandings means at any time the aggregate outstanding
     ----------------------------
principal amount of all Revolving Loans and Swing Line Loans plus the aggregate
Stated Amount of all Letters of Credit.

     Type of Loan or Borrowing - see Section 2.2.1.  The types of Loans or
     -------------------------       -------------
borrowings under this Agreement are as follows:  Base Rate Loans or borrowings
and Eurodollar Loans or borrowings.

     Unmatured Event of Default means any event that, if it continues uncured,
     --------------------------
will, with lapse of time or notice or both, constitute an Event of Default.

                                       14
<PAGE>

     Unused Shares means any Purchased Common Shares which do not become
     -------------
Distributed Shares within 180 days after the purchase thereof by the Company.

     U.S. and United States means the United States of America.
     ----     -------------

     Waggoners Acquisition means the acquisition by the Company or a Subsidiary
     ---------------------
of The Waggoners Trucking, a Montana corporation.

     Welfare Plan means a "welfare plan", as such term is defined in Section
     ------------
3(1) of ERISA.

      1.2 Other Interpretive Provisions.  (a)  The meanings of defined terms are
          -----------------------------
equally applicable to the singular and plural forms of the defined terms.

          (b) Section, Schedule and Exhibit references are to this Agreement
              -------  --------     -------
unless otherwise specified.

          (c)  (i)  The term "including" is not limiting and means "including
     without limitation."

               (ii  In the computation of periods of time from a specified date
     to a later specified date, the word "from" means "from and including"; the
     words "to" and "until" each mean "to but excluding", and the word "through"
     means "to and including."

          (d) Unless otherwise expressly provided herein, (i) references to
agreements (including this Agreement) and other contractual instruments shall be
deemed to include all subsequent amendments and other modifications thereto, but
only to the extent such amendments and other modifications are not prohibited by
the terms of any Loan Document, and (ii) references to any statute or regulation
are to be construed as including all statutory and regulatory provisions
consolidating, amending, replacing, supplementing or interpreting such statute
or regulation.

          (e) This Agreement and the other Loan Documents may use several
different limitations, tests or measurements to regulate the same or similar
matters.  All such limitations, tests and measurements are cumulative and shall
each be performed in accordance with their terms.

          (f) This Agreement and the other Loan Documents are the result of
negotiations among and have been reviewed by counsel to the Agent, the Company,
the Banks and the other parties thereto and are the products of all parties.
Accordingly, they shall not be construed against the Agent or the Banks merely
because of the Agent's or Banks' involvement in their preparation.

                                       15
<PAGE>

      SECTION 2  COMMITMENTS OF THE BANKS; LETTER OF CREDIT, BORROWING,
CONVERSION AND CONTINUATION PROCEDURES; SWING LINE LOANS.

      2.1 Commitments.  On and subject to the terms and conditions of this
          -----------
Agreement, each of the Banks, severally and for itself alone, agrees to make
loans to, and to issue or participate in the issuance of letters of credit for
the account of, the Company as follows:

      2.1.1  Revolving Commitments.  Each Revolving Bank agrees to make loans on
             ---------------------
a revolving basis ("Revolving Loans") from time to time during the period from
                    ---------------
the Effective Date to the Revolving Termination Date in such Revolving Bank's
Revolving Percentage of such aggregate amounts as the Company may from time to
time request from all Revolving Banks; provided that the Total Revolving
                                       --------
Outstandings shall not at any time exceed the Revolving Commitment Amount.

      2.1.2  Term Loan Commitments.  Each Term Bank agrees to make a loan to the
             ---------------------
Company (each such loan, a "Term Loan") on the Effective Date in such Term
                            ---------
Bank's Term Percentage of the Term Commitment Amount.  The Term Commitments
shall expire concurrently with the making of the Term Loans on the Effective
Date.

      2.1.3  L/C Commitment.  (a) The Issuing Banks will issue standby letters
             --------------
of credit, in each case containing such terms and conditions as are permitted by
this Agreement and are reasonably satisfactory to the applicable Issuing Bank
(each, a "Letter of Credit" and, together with the Existing Letters of Credit,
          ----------------
the "Letters of Credit"), at the request of and for the account of the Company
     -----------------
(or jointly for the account of the Company and any other Person) from time to
time before the date which is 30 days prior to the scheduled Revolving
Termination Date and (b) as more fully set forth in Section 2.3.5, each
                                                    -------------
Revolving Bank agrees to purchase a participation in each such Letter of Credit;

provided that the aggregate Stated Amount of all Letters of Credit shall not at
- --------
any time exceed the lesser of (i) $5,000,000 and (ii) the excess, if any, of the
Revolving Commitment Amount over the sum of the aggregate principal amount of
all outstanding Revolving Loans and Swing Line Loans.

      2.2 Loan Procedures.
          ---------------

    2.2.1 Various Types of Loans.  Each Revolving Loan shall be, and each Term
          ----------------------
Loan may be divided into tranches which are, either a Base Rate Loan or a
Eurodollar Loan (each a "type" of Loan), as the Company shall specify in the
                         ----
related notice of borrowing or conversion pursuant to Section 2.2.2 or 2.2.3.
                                                      -------------    -----
Eurodollar Loans having the same Interest Period are sometimes called a "Group"
                                                                         -----
or collectively "Groups".  Base Rate Loans and Eurodollar Loans may be
                 ------
outstanding at the same time; provided that (i) not more than seven different
                              --------
Groups of Revolving Loans shall be outstanding at any one time, (ii) not more
than five different Groups of Term Loans shall be outstanding at any one time
and (iii) the aggregate principal amount of each Group of Eurodollar Loans shall
at all times be at least $1,000,000 and an integral multiple of $100,000
(provided that after the payment of the initial installment of principal of the
Term Loans, the Company may maintain one Group of Term Loans which is not an
integral multiple of $100,000).  All borrowings, conversions and repayments of
Loans shall be effected so that each Revolving Bank will have a pro rata share
(according to its Revolving Percentage)

                                       16
<PAGE>

of all types and Groups of Revolving Loans and each Term Bank will have a pro
rata share (according to its Term Percentage) of all types and Groups of Term
Loans.

    2.2.2 Borrowing Procedures.  The Company shall give written notice pursuant
          --------------------
to a Notice of Borrowing or telephonic notice (followed immediately by written
confirmation thereof pursuant to a Notice of Borrowing) to the Agent of each
proposed borrowing not later than (a) in the case of a Base Rate borrowing,
10:00 A.M., Chicago time, on the proposed date of such borrowing, and (b) in the
case of a Eurodollar borrowing, 10:00 A.M., Chicago time, at least three
Business Days prior to the proposed date of such borrowing.  Each such notice
shall be effective upon receipt by the Agent, shall be irrevocable, and shall
specify the date, amount and type of borrowing and, in the case of a Eurodollar
borrowing, the initial Interest Period therefor. Promptly upon receipt of such
notice, the Agent shall advise each applicable Bank thereof.  Not later than
1:00 p.m., Chicago time, on the date of a proposed borrowing, each applicable
Bank shall provide the Agent at the office specified by the Agent with
immediately available funds covering such Bank's Revolving Percentage or Term
Percentage, as applicable, of such borrowing and, so long as the Agent has not
received written notice that the conditions precedent set forth in Section 11
                                                                   ----------
with respect to such borrowing have not been satisfied (and does not have
knowledge of any default in the payment of any principal, interest or fees to be
paid to the Agent for the account of any Bank), the Agent shall pay over the
requested amount to the Company on the requested borrowing date.  Each borrowing
shall be on a Business Day.  Each Base Rate borrowing shall be in an aggregate
amount of at least $1,000,000 and an integral multiple of $100,000.

    2.2.3 Conversion and Continuation Procedures.  (a) Subject to Section 2.2.1,
          --------------------------------------                  -------------
the Company may, upon irrevocable written notice to the Agent in accordance with

clause (b) below:
- ----------

               (i)  elect, as of any Business Day, to convert any Loans (or any
          part thereof in an aggregate amount not less than $1,000,000 or a
          higher integral multiple of $100,000) into Loans of the other Type; or

               (ii)  elect, as of the last day of the applicable Interest
          Period, to continue any Eurodollar Loans having Interest Periods
          expiring on such day (or any part thereof in an aggregate amount not
          less than $1,000,000 or a higher integral multiple of $100,000) for a
          new Interest Period.

          (b)  The Company shall give written notice pursuant to a Notice of
Conversion/Continuation or telephonic notice (followed immediately by written
confirmation thereof pursuant to a Notice of Conversion/Continuation) to the
Agent of each proposed conversion or continuation not later than (i) in the case
of conversion into Base Rate Loans, 10:00 A.M., Chicago time, on the proposed
date of such conversion; and (ii) in the case of conversion into or continuation
of Eurodollar Loans, 10:00 A.M., Chicago time, at least three Business Days
prior to the proposed date of such conversion or continuation, specifying in
each case:

                                       17
<PAGE>

               (i)  the proposed date of conversion or continuation;

               (ii)  the aggregate amount of Loans to be converted or continued;

               (iii) the Type of Loans resulting from the proposed conversion or
          continuation;

               (iv)  whether the Loans to be converted or continued are
     Revolving Loans or Term Loans; and

               (v)  in the case of conversion into, or continuation of,
          Eurodollar Loans, the duration of the requested Interest Period
          therefor.

          (c)  If upon the expiration of any Interest Period applicable to a
Group of Eurodollar Loans, the Company has failed to select timely a new
Interest Period to be applicable to such Eurodollar Loans, the Company shall be
deemed to have elected to convert such Eurodollar Loans into Base Rate Loans
effective on the last day of such Interest Period.

          (d)  The Agent will promptly notify each applicable Bank of its
receipt of a notice of conversion or continuation pursuant to this Section 2.2.3
                                                                   -------------
or, if no timely notice is provided by the Company, of the details of any
automatic conversion.

          (e) Any conversion of a Eurodollar Loan on a day other than the last
day of an Interest Period therefor shall be subject to Section 8.4.
                                                       -----------

      2.3 Letter of Credit Procedures.
          ---------------------------

    2.3.1 L/C Applications.  The Company shall give notice to the Agent and the
          ----------------
applicable Issuing Bank of the proposed issuance of each Letter of Credit on a
Business Day which is at least three Business Days (or such lesser number of
days as the Agent and such Issuing Bank shall agree in any particular instance)
prior to the proposed date of issuance of such Letter of Credit.  Each such
notice shall be accompanied by an L/C Application, duly executed by the Company
(together with any Subsidiary for the account of which the related Letter of
Credit is to be issued) and in all respects satisfactory to the Agent and the
applicable Issuing Bank, together with such other documentation as the Agent or
such Issuing Bank may request in support thereof, it being understood that each
L/C Application shall specify, among other things, the date on which the
proposed Letter of Credit is to be issued, the expiration date of such Letter of
Credit (which shall not be later than the scheduled Revolving Termination Date)
and whether such Letter of Credit is to be transferable in whole or in part.  So
long as the applicable Issuing Bank has not received written notice that the
conditions precedent set forth in Section 11 with respect to the issuance of
                                  ----------
such Letter of Credit have not been satisfied, such Issuing Bank shall issue
such Letter of Credit on the requested issuance date.  Each Issuing Bank shall
promptly advise the Agent of the issuance of each Letter of Credit by such
Issuing Bank and of any

                                       18
<PAGE>

amendment thereto, extension thereof or event or circumstance changing the
amount available for drawing thereunder.

    2.3.2 Participation in Letters of Credit.  Concurrently with the issuance of
          ----------------------------------
each Letter of Credit (and with respect to each Existing Letter of Credit, on
the Effective Date), the applicable Issuing Bank shall be deemed to have sold
and transferred to each other Revolving Bank, and each other Revolving Bank
shall be deemed irrevocably and unconditionally to have purchased and received
from such Issuing Bank, without recourse or warranty, an undivided interest and
participation, to the extent of such other Revolving Bank's Revolving
Percentage, in such Letter of Credit and the Company's reimbursement obligations
with respect thereto.  For the purposes of this Agreement, the unparticipated
portion of each Letter of Credit shall be deemed to be the applicable Issuing
Bank's "participation" therein.  Each Issuing Bank hereby agrees, upon request
of the Agent or any Revolving Bank, to deliver to such Revolving Bank a list of
all outstanding Letters of Credit issued by such Issuing Bank, together with
such information related thereto as such Revolving Bank may reasonably request.

    2.3.3 Reimbursement Obligations.  The Company hereby unconditionally and
          -------------------------
irrevocably agrees to reimburse the applicable Issuing Bank for each payment or
disbursement made by such Issuing Bank under any Letter of Credit honoring any
demand for payment made by the beneficiary thereunder, in each case on the date
that such payment or disbursement is made.  Any amount not reimbursed on the
date of such payment or disbursement shall bear interest from the date of such
payment or disbursement to the date that such Issuing Bank is reimbursed by the
Company therefor, payable on demand, at a rate per annum equal to the Base Rate
from time to time in effect plus the Base Rate Margin from time to time in
                            ----
effect plus, beginning on the three Business Day after receipt of notice from
       ----
the Issuing Bank of such payment or disbursement, 2%.  The applicable Issuing
Bank shall notify the Company and the Agent whenever any demand for payment is
made under any Letter of Credit by the beneficiary thereunder; provided,
                                                               --------
however, that the failure of such Issuing Bank to so notify the Company shall
- -------
not affect the rights of such Issuing Bank or the Banks in any manner
whatsoever.

    2.3.4 Limitation on Obligations of Issuing Banks.  In determining whether to
          ------------------------------------------
pay under any Letter of Credit, no Issuing Bank shall have any obligation to the
Company or any Bank other than to confirm that any documents required to be
delivered under such Letter of Credit appear to have been delivered and appear
to comply on their face with the requirements of such Letter of Credit.  Any
action taken or omitted to be taken by an Issuing Bank under or in connection
with any Letter of Credit, if taken or omitted in the absence of gross
negligence and willful misconduct, shall not impose upon such Issuing Bank any
liability to the Company or any Bank and shall not reduce or impair the
Company's reimbursement obligations set forth in Section 2.3.3 or the
                                                 -------------
obligations of the Revolving Banks pursuant to Section 2.3.5.
                                               -------------

    2.3.5 Funding by Revolving Banks to Issuing Banks.  If an Issuing Bank makes
          -------------------------------------------
any payment or disbursement under any Letter of Credit and the Company has not
reimbursed such Issuing Bank in

                                       19
<PAGE>

full for such payment or disbursement by 11:00 A.M., Chicago time, on the date
of such payment or disbursement, or if any reimbursement received by such
Issuing Bank from the Company is or must be returned or rescinded upon or during
any bankruptcy or reorganization of the Company or otherwise, each other
Revolving Bank shall be obligated to pay to the Agent for the account of such
Issuing Bank, in full or partial payment of the purchase price of its
participation in such Letter of Credit, its pro rata share (according to its
Revolving Percentage) of such payment or disbursement (but no such payment shall
diminish the obligations of the Company under Section 2.3.3), and upon notice
                                              -------------
from the applicable Issuing Bank, the Agent shall promptly notify each other
Revolving Bank thereof. Each other Revolving Bank irrevocably and
unconditionally agrees to so pay to the Agent in immediately available funds for
the applicable Issuing Bank's account the amount of such other Revolving Bank's
Revolving Percentage of such payment or disbursement. If and to the extent any
Revolving Bank shall not have made such amount available to the Agent by 2:00
P.M., Chicago time, on the Business Day on which such Revolving Bank receives
notice from the Agent of such payment or disbursement (it being understood that
any such notice received after noon, Chicago time, on any Business Day shall be
deemed to have been received on the next following Business Day), such Revolving
Bank agrees to pay interest on such amount to the Agent for the applicable
Issuing Bank's account forthwith on demand for each day from the date such
amount was to have been delivered to the Agent to the date such amount is paid,
at a rate per annum equal to (a) for the first three days after demand, the
Federal Funds Rate from time to time in effect and (b) thereafter, the Base Rate
from time to time in effect. Any Revolving Bank's failure to make available to
the Agent its Revolving Percentage of any such payment or disbursement shall not
relieve any other Revolving Bank of its obligation hereunder to make available
to the Agent such other Revolving Bank's Revolving Percentage of such payment,
but no Revolving Bank shall be responsible for the failure of any other
Revolving Bank to make available to the Agent such other Revolving Bank's
Revolving Percentage of any such payment or disbursement.

      2.4 Swing Line Loans.
          ----------------

    2.4.1 Swing Line Loans.  Subject to the terms and conditions of this
          ----------------
Agreement, the Swing Line Bank may from time to time, in its discretion, make
loans to the Company (collectively the "Swing Line Loans" and individually each
                                        ----------------
a "Swing Line Loan") in accordance with this Section 2.4 in an aggregate amount
   ---------------                           -----------
not at any time exceeding $10,000,000; provided that the aggregate outstanding
                                       --------
principal amount of all Revolving Loans and Swing Line Loans plus the aggregate
Stated Amount of all Letters of Credit shall not at any time exceed the
Revolving Commitment Amount.  Amounts borrowed under this Section 2.4 may be
                                                          -----------
borrowed, repaid and (subject to the agreement of the Swing Line Bank)
reborrowed until the Revolving Termination Date.

    2.4.2 Swing Line Loan Procedures.  The Company shall give written or
          --------------------------
telephonic notice to the Agent (which shall promptly inform the Swing Line Bank)
of each proposed Swing Line Loan not later than 12:00 noon, Chicago time, on the
proposed date of such Swing Line Loan.  Each such notice shall be effective upon
receipt by the Agent and shall specify the date and amount of  such Swing Line
Loan, which shall be not less than $100,000 or a higher integral multiple
thereof.  So long as the Swing

                                       20
<PAGE>

Line Bank has not received written notice that the conditions precedent set
forth in Section 11 with respect to the making of such Swing Line Loan have not
         ----------
been satisfied, the Swing Line Bank may make the requested Swing Line Loan. If
the Swing Line Bank agrees to make the requested Swing Line Loan, the Swing Line
Bank shall pay over the requested amount to the Company on the requested
borrowing date. Concurrently with the making of any Swing Line Loan, the Swing
Line Bank shall be deemed to have sold and transferred to each other Revolving
Bank, and each other Revolving Bank shall be deemed to have purchased and
received from the Swing Line Bank, an undivided interest and participation to
the extent of such other Revolving Bank's Revolving Percentage in such Swing
Line Loan (but such participation shall remain unfunded until required to be
funded pursuant to Section 2.4.3).
                   -------------

    2.4.3 Refunding of, or Funding of Participations in, Swing Line Loans.  The
          ---------------------------------------------------------------
Swing Line Bank may at any time, in its sole discretion, on behalf of the
Company (which hereby irrevocably authorizes the Swing Line Bank to act on its
behalf) deliver a notice to the Agent requesting that each Revolving Bank
(including the Swing Line Bank in its individual capacity) make a Revolving Loan
(which shall be a Base Rate Loan) in such Revolving Bank's Revolving Percentage
of the aggregate amount of Swing Line Loans outstanding on such date for the
purpose of repaying all Swing Line Loans (and, upon receipt of the proceeds of
such Revolving Loans, the Agent shall apply such proceeds to repay Swing Line
Loans); provided that if the conditions precedent to a borrowing of Revolving
        --------
Loans are not then satisfied or for any other reason the Revolving Banks may not
then make Revolving Loans, then instead of making Revolving Loans each Revolving
Bank (other than the Swing Line Bank) shall become immediately obligated to fund
its participation in all outstanding Swing Line Loans and shall pay to the Agent
for the account of the Swing Line Bank an amount equal to such Revolving Bank's
Revolving Percentage of such Swing Line Loans.  If and to the extent any
Revolving Bank shall not have made such amount available to the Agent by 2:00
P.M., Chicago time, on the Business Day on which such Revolving Bank receives
notice from the Agent of its obligation to fund its participation in Swing Line
Loans (it being understood that any such notice received after 12:00 noon,
Chicago time, on any Business Day shall be deemed to have been received on the
next following Business Day), such Revolving Bank agrees to pay interest on such
amount to the Agent for the Swing Line Bank's account forthwith on demand for
each day from the date such amount was to have been delivered to the Agent to
the date such amount is paid, at a rate per annum equal to (a) for the first
three days after demand, the Federal Funds Rate from time to time in effect and
(b) thereafter, the Base Rate from time to time in effect.  Any Revolving Bank's
failure to make available to the Agent its Revolving Percentage of the amount of
all outstanding Swing Line Loans shall not relieve any other Revolving Bank of
its obligation hereunder to make available to the Agent such other Revolving
Bank's Revolving Percentage of such amount, but no Revolving Bank shall be
responsible for the failure of any other Revolving Bank to make available to the
Agent such other Revolving Bank's Revolving Percentage of any such amount.

    2.4.4 Repayment of Participations.  Upon (and only upon) receipt by the
          ---------------------------
Agent for the account of the Swing Line Bank of immediately available funds from
or on behalf of the Company (a) in reimbursement of any Swing Line Loan with
respect to which a Revolving Bank has paid the Agent for

                                       21
<PAGE>

the account of the Swing Line Bank the amount of such Revolving Bank's
participation therein or (b) in payment of any interest on a Swing Line Loan,
the Agent will pay to such Revolving Bank its pro rata share (according to its
Revolving Percentage) thereof (and the Swing Line Bank shall receive the amount
otherwise payable to any Revolving Bank which did not so pay the Agent the
amount of such Revolving Bank's participation in such Swing Line Loan).

    2.4.5 Participation Obligations Unconditional.  (a) Each Revolving Bank's
          ---------------------------------------
obligation to make available to the Agent for the account of the Swing Line Bank
the amount of its participation interest in all Swing Line Loans as provided in
Section 2.4.3 shall be absolute and unconditional and shall not be affected by
- -------------
any circumstance, including (i) any set-off, counterclaim, recoupment, defense
or other right which such Revolving Bank may have against the Swing Line Bank or
any other Person, (ii) the occurrence or continuance of an Event of Default or
Unmatured Event of Default, (iii) any adverse change in the condition (financial
or otherwise) of the Company or any Subsidiary, (iv) any termination of the
Revolving Commitments or (v) any other circumstance, happening or event
whatsoever.

          (b) Notwithstanding the provisions of clause (a) above, no Revolving
                                                ----------
Bank shall be required to purchase a participation interest in any Swing Line
Loan if, prior to the making by the Swing Line Bank of such Swing Line Loan, the
Swing Line Bank received written notice specifying that one or more of the
conditions precedent to the making of such Swing Line Loan were not satisfied
and, in fact, such conditions precedent were not satisfied at the time of the
making of such Swing Line Loan.

      2.5 Commitments Several.  The failure of any Bank to make a requested Loan
          -------------------
on any date shall not relieve any other Bank of its obligation (if any) to make
a Loan on such date, but no Bank shall be responsible for the failure of any
other Bank to make any Loan to be made by such other Bank.

      2.6 Certain Conditions.  Notwithstanding any other provision of this
          ------------------
Agreement, no Bank shall have an obligation to make any Loan, or to permit the
continuation of or any conversion into any Eurodollar Loan, and no Issuing Bank
shall have any obligation to issue any Letter of Credit, if an Event of Default
or Unmatured Event of Default exists.

      SECTION 3  NOTES EVIDENCING LOANS.

      3.1 Notes.
          -----

    3.1.1 Revolving Notes.  The Revolving Loans of each Revolving Bank shall be
          ---------------
evidenced by a promissory note (each a "Revolving Note") substantially in the
                                        --------------
form set forth in Exhibit A-1, with appropriate insertions, payable to the order
                  -----------
of such Revolving Bank in an amount equal to such Revolving Bank's Revolving
Percentage of the Revolving Commitment Amount or, if less, in the aggregate
unpaid principal amount of such Bank's Revolving Loans.

                                       22
<PAGE>

    3.1.2 Swing Line Note.  The Swing Line Loans of the Swing Line Bank shall be
          ---------------
evidenced by a promissory note (the "Swing Line Note") substantially in the form
                                     ---------------
set forth in Exhibit A-2, with appropriate insertions, payable to the order of
             -----------
the Swing Line Bank in an amount equal to $10,000,000 or, if less, in the
aggregate unpaid principal amount of the Swing Line Loans.

    3.1.3 Term Notes.  The Term Loan of such Term Bank shall be evidenced by a
          ----------
promissory note (each a "Term Note") substantially in the form set forth in
                         ---------
Exhibit A-3, with appropriate insertions, payable to the order of such Term Bank
- -----------
in principal installments equal to such Bank's Term Percentage of the aggregate
principal amount of the installments of the Term Loans as set forth on Schedule
                                                                       --------
3.1.3.
- -----

      3.2 Recordkeeping.  Each Bank shall record in its records, or at its
          -------------
option in the case of a Revolving Bank and the Swing Line Bank, on the schedule
attached to its Revolving Note or Swing Line Note, the date and amount of each
applicable Loan made by such Bank, each repayment or conversion thereof and, in
the case of each applicable Eurodollar Loan, the dates on which each Interest
Period for such Loan shall begin and end.  The aggregate unpaid principal amount
so recorded shall be rebuttable presumptive evidence of the principal amount
owing and unpaid on the applicable Note.  The failure to so record any such
amount or any error in so recording any such amount shall not, however, limit or
otherwise affect the obligations of the Company hereunder or under any Note to
repay the principal amount of the Loans evidenced by such Note together with all
interest accruing thereon.

      SECTION 4  INTEREST.

      4.1 Interest Rates.  The Company promises to pay interest on the unpaid
          --------------
principal amount of each Loan for the period commencing on the date of such Loan
until such Loan is paid in full as follows:

          (a) in the case of any Revolving Loan, (i) at all times such Loan is a
     Base Rate Loan, at a rate per annum equal to the sum of the Base Rate from
     time to time in effect plus the Base Rate Margin from time to time in
     effect; and (ii) at all times such Loan is a Eurodollar Loan, at a rate per
     annum equal to the sum of the Eurodollar Rate (Reserve Adjusted) applicable
     to each Interest Period for such Loan plus the Eurodollar Margin from time
     to time in effect;

          (b) in the case of any Term Loan, (i) at all times such Loan is a Base
     Rate Loan, at a rate per annum equal to the sum of the Base Rate from time
     to time in effect plus 1%; and (ii) at all times such Loan is a Eurodollar
     Loan, at a rate per annum equal to the sum of the Eurodollar Rate (Reserve
     Adjusted) applicable to each Interest Period for such Loan plus 3.5%; and

                                       23
<PAGE>

          (c) in the case of a Swing Line Loan, at a rate per annum separately
     agreed to by the Company and the Swing Line Bank from time to time
     (provided that if at any time the Revolving Banks are obligated to fund
     participations in Swing Line Loans pursuant to Section 2.4.3, all of such
                                                    -------------
     Swing Line Loans shall bear interest, from the date the obligation to fund
     such participations first arises to the date such Swing Line Loans are paid
     in full, at a rate per annum equal to the sum of the Base Rate from time to
     time in effect plus the Base Rate Margin from time to time in effect);

provided, however, that at any time an Event of Default exists, the per annum
- --------  -------
interest rate applicable to each Loan shall be increased by 2% (200 basis points
per annum).

      4.2 Interest Payment Dates.  Accrued interest on each Base Rate Loan and
          ----------------------
Swing Line Loan shall be payable in arrears on the last Business Day of each
calendar month and at maturity.  Accrued interest on each Eurodollar Loan shall
be payable on the last day of each Interest Period relating to such Loan (and,
in the case of a Eurodollar Loan with a six-month Interest Period, on the three-
month anniversary of the first day of such Interest Period) and at maturity.
After maturity, accrued interest on all Loans shall be payable on demand.

      4.3 Setting and Notice of IBOR Rates.  The applicable IBOR Rate for each
          --------------------------------
Interest Period shall be determined by the Agent, and notice thereof shall be
given by the Agent promptly to the Company and each applicable Bank.  Each
determination of the applicable IBOR Rate by the Agent shall be conclusive and
binding upon the parties hereto, in the absence of demonstrable error.  The
Agent shall, upon written request of the Company or any applicable Bank, deliver
to the Company or such Bank a statement showing the computations used by the
Agent in determining any applicable IBOR Rate hereunder.

      4.4 Computation of Interest.  All determinations of interest for Base Rate
          -----------------------
Loans and Swing Line Loans when the Base Rate is determined by the Reference
Rate shall be made on the basis of a year of 365 or 366 days, as the case may
be, and the actual number of days elapsed. All other computations of interest
shall be computed for the actual number of days elapsed on the basis of a year
of 360 days.  The applicable interest rate for each Base Rate Loan (and each
Swing Line Loan, if applicable) shall change simultaneously with each change in
the Base Rate.

      SECTION 5  FEES.

      5.1 Non-Use Fee.  The Company agrees to pay to the Agent for the account
          -----------
of each Revolving Bank a non-use fee, for the period from the Effective Date to
the Revolving Termination Date, at the rate per annum in effect from time to
time pursuant to Schedule 1.1 of the daily average of the unused amount of such
                 ------------
Revolving Bank's Revolving Percentage of the Revolving Commitment Amount.  For
purposes of calculating usage under this Section, the Revolving Commitment
Amount shall be deemed used to the extent of the aggregate principal amount of
all outstanding Revolving Loans

                                       24
<PAGE>

plus the undrawn amount of all Letters of Credit. Such non-use fee shall be
payable in arrears on the last Business Day of each calendar quarter and on the
Revolving Termination Date for any period then ending for which such non-use fee
shall not have theretofore been paid. The non-use fee shall be computed for the
actual number of days elapsed on the basis of a year of 360 days.

      5.2 Letter of Credit Fees.  (a)  The Company agrees to pay to the Agent
          ---------------------
for the account of the Revolving Banks pro rata according to their respective
Revolving Percentages a letter of credit fee for each Letter of Credit in an
amount equal to the rate per annum in effect from time to time pursuant to

Schedule 1.1 of the undrawn amount of such Letter of Credit (computed for the
- ------------
actual number of days elapsed on the basis of a year of 360 days); provided that
                                                                   --------
the rate applicable to each Letter of Credit shall be increased by 2% (200 basis
points per annum) at any time that an Event of Default exists.  Such letter of
credit fee shall be payable in arrears on the last Business Day of each calendar
quarter and on the Revolving Termination Date (or such later date on which such
Letter of Credit expires or is terminated) for the period from the date of the
issuance of each Letter of Credit to the date such payment is due (or, if
earlier, the date on which such Letter of Credit expired or was terminated).

     (b) In addition, with respect to each Letter of Credit, the Company agrees
to pay to the applicable Issuing Bank, for its own account, (i) such fees and
expenses as such Issuing Bank customarily requires in connection with the
issuance, negotiation, processing and/or administration of letters of credit in
similar situations and (ii) a letter of credit fee in the amount separately
agreed to by the Company and such Issuing Bank.

      5.3 Ticking Fee.  The Company agrees to pay to the Agent for the account
          -----------
of each Bank a ticking fee equal to the Specified Percentage (as defined below)
of such Bank's New Commitment (as defined below) during the period (if any) from
the 30th day after the Signing Date to the earlier of the Effective Date and the
Cancellation Date.  Such ticking fee shall be payable in arrears on the earlier
of the Effective Date and the Cancellation Date (and, if neither of such dates
has previously occurred, such fee also shall be payable on the 60th day after
the Signing Date).

     For purposes of this Section 5.3, "Specified Percentage" means 0.25% during
                          -----------   --------------------
the period from the 30th day after the Signing Date to the date which is 60 days
after the Signing Date and 0.5% thereafter; and "New Commitment" means, with
                                                 --------------
respect to any Bank, the excess (if any) of the amount of such Bank's Commitment
hereunder over the amount (if any) of such Bank's "Commitment" under the
Existing Agreement.

      5.4 Arrangement and Agent's Fees.  The Company agrees to pay to the
          ----------------------------
Arranger and the Agent such arrangement and agent's fees as are mutually agreed
to from time to time by the Company, the Arranger and the Agent.

      5.5 Closing and Cancellation Fees.  On the Effective Date, the Company
          -----------------------------
shall pay to the Agent for the account of each Bank a closing fee in the amount
previously agreed with such Bank.  If

                                       25
<PAGE>

the Effective Date does not occur, then on the Cancellation Date the Company
shall pay to the Agent for the account of each Bank a cancellation fee equal to
50% of the amount that would have been payable to such Bank as a closing fee if
the Effective Date had occurred.

      SECTION 6 INCREASE, REDUCTION OR TERMINATION OF THE COMMITMENTS;
PREPAYMENTS.

      6.1 Changes in Commitment Amounts.
          -----------------------------

    6.1.1 Reduction or Termination of the Commitments.  (a) The Company may from
          -------------------------------------------
time to time on at least five Business Days' prior written notice received by
the Agent (which shall promptly advise each Revolving Bank thereof) permanently
reduce the Revolving Commitment Amount to an amount not less than the Total
Revolving Outstandings.  Any such reduction shall be in an amount not less than
$5,000,000 or a higher integral multiple of $1,000,000.  The Company may at any
time on like notice terminate the Revolving Commitments upon payment in full of
all Revolving Loans and Swing Line Loans and all other obligations of the
Company hereunder payable to the Revolving Lenders or the Swing Line Lender and
cash collateralization in full, pursuant to documentation in form and substance
reasonably satisfactory to the Issuing Banks, of all obligations arising with
respect to the Letters of Credit.  All reductions of the Revolving Commitment
Amount shall reduce the Revolving Commitments pro rata among the Revolving Banks
according to their respective Revolving Percentages.

     (b) The Company may, at any time prior to the Effective Date, on at least
five Business Days' prior written notice received by the Agent (which shall
promptly advise each Term Bank thereof) terminate the Term Commitments.

    6.1.2 Optional Increase in Revolving Commitment Amount.  The Company may,
          ------------------------------------------------
from time to time on or prior to the Effective Date, by means of a letter to the
Agent substantially in the form of Exhibit K, request that the Term Commitment
                                   ---------
Amount be increased by adding one or more commercial banks or other Persons as
Term Banks hereunder with a Term Commitment in an amount agreed to by any such
commercial bank or other Person; provided that (i) no commercial bank or other
                                 --------
Person shall be added as a Term Bank without the written consent of the Agent
(which shall not be unreasonably withheld) and (ii) in no event shall the Term
Commitment Amount exceed $80,000,000 without the written consent of all Banks.
Any increase in the Term Commitment Amount pursuant to this Section 6.1.2 shall
                                                            -------------
be effective three Business Days after the date on which the Agent has received
and accepted an assumption letter in the form of Annex 1 to Exhibit K.  The
                                                            ---------
Agent shall promptly notify the Company and the Banks of any increase in the
Term Commitment Amount pursuant to this Section 6.1.2 and of the Term Commitment
                                        -------------
and Term Percentage of each Term Bank after giving effect thereto.

                                       26
<PAGE>

      6.2 Voluntary Prepayments.  The Company may from time to time prepay Loans
          ---------------------
in whole or in part, provided that (a) the Company shall give the Agent (which
                     --------
shall promptly advise each applicable Bank) notice thereof not later than 10:00
A.M. (Chicago time) on the day of such prepayment (which shall be a Business
Day) specifying the Loans to be prepaid and the date and amount of prepayment,
(b) each partial prepayment shall be in a principal amount of at least $500,000
and an integral multiple of $100,000 (or, in the case of a prepayment of Term
Loans, such other amount in excess of $500,000 as will cause the aggregate
principal amount of all outstanding Term Loans to be an integral multiple of
$100,000), or such lesser amount as may be necessary to prepay in full all
outstanding Revolving Loans or Term Loans, as the case may be, (c) any
prepayment of a Eurodollar Loan on a day other than the last day of an Interest
Period therefor shall be subject to Section 8.4, (d) if any prepayment shall
                                    -----------
result in the aggregate principal amount of a Group of Eurodollar Loans being
less than $1,000,000, such Eurodollar Loans shall be automatically converted
into Base Rate Loans and (e) any prepayment of Term Loans shall be applied to
the unpaid installments thereof in the inverse order of the maturity of such
installments.

      SECTION 7  MAKING AND PRORATION OF PAYMENTS; SETOFF; TAXES.

      7.1 Making of Payments.  All payments of principal of or interest on the
          ------------------
Notes, and of all fees, shall be made by the Company to the Agent in immediately
available funds at the office specified by the Agent not later than noon,
Chicago time, on the date due; and funds received after that hour shall be
deemed to have been received by the Agent on the next following Business Day.
The Agent shall promptly remit to each Bank its share of all such payments
received in collected funds by the Agent for the account of such Bank.  All
payments under Section 8.1 shall be made by the Company directly to the Bank
               -----------
entitled thereto.

      7.2 Application of Certain Payments.  Each payment of principal shall be
          -------------------------------
applied to such Loans as the Company shall direct by notice to be received by
the Agent on or before the date of such payment or, in the absence of such
notice, as the Agent shall determine in its discretion.  Concurrently with each
remittance to any Bank of its share of any such payment, the Agent shall advise
such Bank as to the application of such payment.

      7.3 Due Date Extension.  If any payment of principal or interest with
          ------------------
respect to any of the Notes, or of fees, falls due on a day which is not a
Business Day, then such due date shall be extended to the immediately following
Business Day (unless, in the case of a Eurodollar Loan, such immediately
following Business Day is the first Business Day of a calendar month, in which
case such date shall be the immediately preceding Business Day) and, in the case
of principal, additional interest shall accrue and be payable for the period of
any such extension.

      7.4 Setoff.  The Company agrees that the Agent and each Bank have all
          ------
rights of set-off and bankers' lien provided by applicable law, and in addition
thereto, the Company agrees that at any time any Event of Default exists, the
Agent and each Bank may apply to the payment of any obligations

                                       27
<PAGE>

of the Company hereunder any and all balances, credits, deposits, accounts or
moneys of the Company then or thereafter with the Agent or such Bank.

      7.5 Sharing of Payments, Etc.  If, other than as expressly provided
          ------------------------
elsewhere herein, any Bank shall obtain on account of the Loans made by it or
its participations in Swing Line Loans or Letters of Credit any payment (whether
voluntary, involuntary, through the exercise of any right of set-off, or
otherwise) in excess of its ratable share of such payment (determined in
accordance with the provisions of this Agreement), such Bank shall immediately
(a) notify the Agent of such fact and (b) purchase from the other Banks such
participations in the Loans made by such other Banks (and/or the participations
in Swing Line Loans or Letters of Credit held by such other Banks) as shall be
necessary to cause such purchasing Bank to share the excess payment pro rata
                                                                    --- ----
with each other Bank; provided that if all or any portion of such excess payment
                      --------
is thereafter recovered from the purchasing Bank, such purchase shall (to the
extent so recovered) be rescinded and each other Bank shall repay to the
purchasing Bank the purchase price paid therefor, together with an amount equal
to such paying Bank's ratable share (according to the proportion of (i) the
amount of such paying Bank's required repayment to the purchasing Bank to (ii)
the total amount so recovered from the purchasing Bank) of any interest or other
amount paid or payable by the purchasing Bank in respect of the total amount so
recovered.

      7.6 Taxes.  All payments of principal of, and interest on, the Loans and
          -----
all other amounts payable hereunder shall be made free and clear of and without
deduction for any present or future income, excise, stamp or franchise taxes and
other taxes, fees, duties, withholdings or other charges of any nature
whatsoever imposed by any taxing authority, but excluding franchise taxes and
taxes imposed on or measured by any Bank's net income or receipts (all non-
excluded items being called "Taxes").  If any withholding or deduction from any
                             -----
payment to be made by the Company hereunder is required in respect of any Taxes
pursuant to any applicable law, rule or regulation, then the Company will:

          (a)  pay directly to the relevant authority the full amount required
     to be so withheld or deducted;

          (b)  promptly forward to the Agent an official receipt or other
     documentation satisfactory to the Agent evidencing such payment to such
     authority; and

          (c)  pay to the Agent for the account of the Banks such additional
     amount or amounts as is necessary to ensure that the net amount actually
     received by each Bank will equal the full amount such Bank would have
     received had no such withholding or deduction been required.

Moreover, if any Taxes are directly asserted against the Agent or any Bank with
respect to any payment received by the Agent or such Bank hereunder, the Agent
or such Bank may pay such Taxes and the Company will promptly pay such
additional amounts (including any penalty, interest and expense)

                                       28
<PAGE>

as is necessary in order that the net amount received by such Person after the
payment of such Taxes (including any Taxes on such additional amount) shall
equal the amount such Person would have received had such Taxes not been
asserted.

     If the Company fails to pay any Taxes when due to the appropriate taxing
authority or fails to remit to the Agent, for the account of the respective
Banks, the required receipts or other required documentary evidence, the Company
shall indemnify the Banks for any incremental Taxes, interest or penalties that
may become payable by any Bank as a result of any such failure. For purposes of
this Section 7.6, a distribution hereunder by the Agent or any Bank to or for
     -----------
the account of any Bank shall be deemed a payment by the Company.

     Upon the request from time to time of the Company or the Agent, each Bank
that is organized under the laws of a jurisdiction other than the United States
shall execute and deliver to the Company and the Agent one or more (as the
Company or the Agent may reasonably request) United States Internal Revenue
Service Forms 4224 or Forms 1001 or such other forms or documents, appropriately
completed, as may be applicable to establish the extent, if any, to which a
payment to such Bank is exempt from withholding or deduction of Taxes.

     The obligations of the Company under this Section 7.6 are subject to the
                                               -----------
limitation set out in Section 14.9.1.
                      --------------

      SECTION 8  INCREASED COSTS; SPECIAL PROVISIONS FOR EURODOLLAR LOANS.

      8.1 Increased Costs.  (a)  If, after the date hereof, the adoption of any
          ---------------
applicable law, rule or regulation, or any change therein, or any change in the
interpretation or administration thereof by any governmental authority, central
bank or comparable agency charged with the interpretation or administration
thereof, or compliance by any Bank (or any Eurodollar Office of such Bank) with
any request or directive (whether or not having the force of law) of any such
authority, central bank or comparable agency

          (A) shall subject any Bank (or any Eurodollar Office of such Bank) to
     any tax, duty or other charge with respect to its Eurodollar Loans, its
     Note or its obligation to make Eurodollar Loans, or shall change the basis
     of taxation of payments to any Bank of the principal of or interest on its
     Eurodollar Loans or any other amounts due under this Agreement in respect
     of its Eurodollar Loans or its obligation to make Eurodollar Loans (except
     for changes in the rate of tax on the overall net income of such Bank or
     its Eurodollar Office imposed by the jurisdiction in which such Bank's
     principal executive office or Eurodollar Office is located); or

          (B) shall impose, modify or deem applicable any reserve (including any
     reserve imposed by the FRB, but excluding any reserve included in the

                                       29
<PAGE>

     determination of interest rates pursuant to Section 4), special deposit or
                                                 ---------
     similar requirement against assets of, deposits with or for the account of,
     or credit extended by any Bank (or any Eurodollar Office of such Bank); or

          (C) shall impose on any Bank (or its Eurodollar Office) any other
     condition affecting its Eurodollar Loans, its Note or its obligation to
     make Eurodollar Loans;

and the result of any of the foregoing is to increase the cost to (or in the
case of Regulation D of the FRB, to impose a cost on) such Bank (or any
Eurodollar Office of such Bank) of making or maintaining any Eurodollar Loan, or
to reduce the amount of any sum received or receivable by such Bank (or its
Eurodollar Office) under this Agreement or under its Note with respect to any
Eurodollar Loan, then within 10 days after demand by such Bank (which demand
shall be accompanied by a statement setting forth the basis for such demand and
a calculation of the amount thereof in reasonable detail, a copy of which shall
be furnished to the Agent), the Company shall pay directly to such Bank such
additional amount as will compensate such Bank for such increased cost or such
reduction.

     (b) If any Bank shall reasonably determine that the adoption or phase-in of
any applicable law, rule or regulation regarding capital adequacy, or any change
therein, or any change in the interpretation or administration thereof by any
governmental authority, central bank or comparable agency charged with the
interpretation or administration thereof, or compliance by such Bank or any
Person controlling such Bank with any request or directive regarding capital
adequacy (whether or not having the force of law) of any such authority, central
bank or comparable agency, has or would have the effect of reducing the rate of
return on such Bank's or such controlling Person's capital as a consequence of
such Bank's obligations hereunder or under any Letter of Credit to a level below
that which such Bank or such controlling Person could have achieved but for such
adoption, change or compliance (taking into consideration such Bank's or such
controlling Person's policies with respect to capital adequacy) by an amount
deemed by such Bank or such controlling Person to be material, then from time to
time, within 10 days after demand by such Bank (which demand shall be
accompanied by a statement setting forth the basis for such demand and a
calculation of the amount thereof in reasonable detail, a copy of which shall be
furnished to the Agent), the Company shall pay to such Bank such additional
amount or amounts as will compensate such Bank or such controlling Person for
such reduction.

      8.2 Basis for Determining Interest Rate Inadequate or Unfair.  If with
          --------------------------------------------------------
respect to any Interest Period:

          (a) deposits in Dollars (in the applicable amounts) are not being
     offered to the Agent in the interbank eurodollar market for such Interest
     Period, or the Agent otherwise reasonably determines (which determination,
     if made in good faith, shall be binding and conclusive on the Company) that
     by reason of circumstances affecting the interbank eurodollar market
     adequate and reasonable means do not exist for ascertaining the applicable
     IBOR Rate; or

                                       30
<PAGE>

          (b) Banks having an aggregate Revolving Percentage or Term Percentage,
     as applicable, of 40% or more advise the Agent that the Eurodollar Rate
     (Reserve Adjusted) as determined by the Agent will not adequately and
     fairly reflect the cost to such Banks of maintaining or funding their Loans
     for such Interest Period (taking into account any amount to which such
     Banks may be entitled under Section 8.1) or that the making or funding of
                                 -----------
     Eurodollar Loans has become impracticable as a result of an event occurring
     after the date of this Agreement which in the opinion of such Banks
     materially affects such Loans;

then the Agent shall promptly notify the other parties thereof and, so long as
- ----
such circumstances shall continue, (i) no Bank (or, in the case of clause (b)
                                                                   ----------
above, no Revolving Bank or Term Bank, as the case may be) shall be under any
obligation to make Loans as or convert Loans into Eurodollar Loans and (ii) on
the last day of the current Interest Period for each Eurodollar Loan (or, in the
case of clause (b) above, each Eurodollar Loan of the Revolving Banks or the
        ----------
Term Banks, as the case may be), such Eurodollar Loan shall, unless then repaid
in full, automatically convert to a Base Rate Loan.

      8.3 Changes in Law Rendering Eurodollar Loans Unlawful.  In the event that
          --------------------------------------------------
any change in (including the adoption of any new) applicable laws or
regulations, or any change in the interpretation of applicable laws or
regulations by any governmental or other regulatory body charged with the
administration thereof, should make it (or in the good faith judgment of any
Bank cause a substantial question as to whether it is) unlawful for any Bank to
make, maintain or fund Eurodollar Loans, then such Bank shall promptly notify
the Company and the Agent and, so long as such circumstances shall continue, (a)
such Bank shall have no obligation to make or convert into Eurodollar Loans (but
shall make Base Rate Loans concurrently with the making of or conversion into
Eurodollar Loans by the Revolving Banks and/or Term Banks, as applicable, which
are not so affected, in each case in an amount equal to such Bank's Revolving
Percentage and/or Term Percentage, as applicable, of all Eurodollar Loans which
would be made or converted into at such time in the absence of such
circumstances) and (b) on the last day of the current Interest Period for each
Eurodollar Loan of such Bank (or, in any event, on such earlier date as may be
required by the relevant law, regulation or interpretation), such Eurodollar
Loan shall, unless then repaid in full, automatically convert to a Base Rate
Loan.  Each Base Rate Loan made by a Bank which, but for the circumstances
described in the foregoing sentence, would be a Eurodollar Loan (an "Affected
Loan") shall remain outstanding for the same period as the Group of Eurodollar
Loans of which such Affected Loan would be a part absent such circumstances.

      8.4 Funding Losses.  The Company hereby agrees that upon demand by any
          --------------
Bank (which demand shall be accompanied by a statement setting forth the basis
for the amount being claimed, a copy of which shall be furnished to the Agent),
the Company will indemnify such Bank against any net loss or expense which such
Bank may sustain or incur (including any net loss or expense incurred by reason
of the liquidation or reemployment of deposits or other funds acquired by such
Bank to fund or maintain any Eurodollar Loan), as reasonably determined by such
Bank, as a result of (a) any payment, prepayment or conversion of any Eurodollar
Loan of such Bank on a date other than the last day of an

                                       31
<PAGE>

Interest Period for such Loan (including any conversion pursuant to Section 8.3)
                                                                    -----------
or (b) any failure of the Company to borrow or convert any Loan on a date
specified therefor in a notice of borrowing or conversion pursuant to this
Agreement. For this purpose, all notices to the Agent pursuant to this Agreement
shall be deemed to be irrevocable.

      8.5 Right of Banks to Fund through Other Offices.  Each Bank may, if it so
          --------------------------------------------
elects, fulfill its commitment as to any Eurodollar Loan by causing a foreign
branch or affiliate of such Bank to make such Loan, provided that in such event
                                                    --------
for the purposes of this Agreement such Loan shall be deemed to have been made
by such Bank and the obligation of the Company to repay such Loan shall
nevertheless be to such Bank and shall be deemed held by it, to the extent of
such Loan, for the account of such branch or affiliate.

      8.6 Discretion of Banks as to Manner of Funding.  Notwithstanding any
          -------------------------------------------
provision of this Agreement to the contrary, each Bank shall be entitled to fund
and maintain its funding of all or any part of its Loans in any manner it sees
fit, it being understood, however, that for the purposes of this Agreement all
determinations hereunder shall be made as if such Bank had actually funded and
maintained each Eurodollar Loan during each Interest Period for such Loan
through the purchase of deposits having a maturity corresponding to such
Interest Period and bearing an interest rate equal to the IBOR Rate for such
Interest Period.

      8.7 Mitigation of Circumstances; Replacement of Affected Bank.  (a)  Each
          ---------------------------------------------------------
Bank shall promptly notify the Company and the Agent of any event of which it
has knowledge which will result in, and will use reasonable commercial efforts
available to it (and not, in such Bank's good faith judgment, otherwise
disadvantageous to such Bank) to mitigate or avoid, (i) any obligation by the
Company to pay any amount pursuant to Section 7.6 or 8.1 or (ii) the occurrence
                                      -----------    ---
of any circumstances of the nature described in Section 8.2 or 8.3 (and, if any
                                                -----------    ---
Bank has given notice of any such event described in clause (i) or (ii) above
                                                     ----------    ----
and thereafter such event ceases to exist, such Bank shall promptly so notify
the Company and the Agent).  Without limiting the foregoing, each Bank will
designate a different funding office if such designation will avoid (or reduce
the cost to the Company of) any event described in clause (i) or (ii) of the
                                                   ----------    ----
preceding sentence and such designation will not, in such Bank's sole judgment,
be otherwise disadvantageous to such Bank.

     (b) At any time any Bank is an Affected Bank, the Company may replace such
Affected Bank as a party to this Agreement with one or more other bank(s) or
financial institution(s) reasonably satisfactory to the Agent (and upon notice
from the Company such Affected Bank shall assign pursuant to an Assignment
Agreement, and without recourse or warranty, its Commitment, its Loans, its
Notes, its participation in Letters of Credit and Swing Line Loans, if any, and
all of its other rights and obligations hereunder to such replacement bank(s) or
other financial institution(s) for a purchase price equal to the sum of the
principal amount of the Loans so assigned, all accrued and unpaid interest
thereon, its ratable share (if any) of all accrued and unpaid non-use fees and
Letter of Credit fees, any amounts payable under Section 8.4 as a result of such
                                                 -----------
Bank receiving payment of any Eurodollar Loan

                                       32
<PAGE>

prior to the end of an Interest Period therefor and all other obligations owed
to such Affected Bank hereunder).

      8.8 Conclusiveness of Statements; Survival of Provisions.  Determinations
          ----------------------------------------------------
and statements of any Bank pursuant to Section 8.1, 8.2, 8.3 or 8.4 shall be
                                       -----------  ---  ---    ---
conclusive absent demonstrable error.  Banks may use reasonable averaging and
attribution methods in determining compensation under Sections 8.1 and 8.4, and
                                                      ------------     ---
the provisions of such Sections shall survive repayment of the Loans,
cancellation of the Notes, cancellation or expiration of the Letters of Credit
and any termination of this Agreement.

      SECTION 9  WARRANTIES.

     To induce the Agent and the Banks to enter into this Agreement and to
induce the Banks to make Loans and the Issuing Banks to issue Letters of Credit
hereunder, the Company warrants to the Agent and the Banks that:

      9.1 Organization, etc.  The Company is a corporation duly organized,
          ------------------
validly existing and in good standing under the laws of the State of Delaware;
each Subsidiary is a corporation duly organized, validly existing and in good
standing under the laws of the state of its incorporation; and the Company and
each Subsidiary is duly qualified to do business in each jurisdiction where the
nature of its business makes such qualification necessary (except in those
instances in which the failure to be qualified or in good standing does not have
a Material Adverse Effect) and has full power and authority to own its property
and conduct its business as presently conducted by it.

      9.2 Authorization; No Conflict.  The execution and delivery by the Company
          --------------------------
of this Agreement and each other Loan Document to which it is a party, the
borrowings hereunder, the execution and delivery by each Guarantor of each Loan
Document to which it is a party and the performance by each of the Company and
each Guarantor of its obligations under each Loan Document to which it is a
party are within the corporate powers of the Company and each Guarantor, have
been duly authorized by all necessary corporate action on the part of the
Company and each Guarantor (including any necessary shareholder action), have
received all necessary governmental approval (if any shall be required), and do
not and will not (a) violate any provision of law or any order, decree or
judgment of any court or other government agency which is binding on the Company
or any Guarantor, (b) contravene or conflict with, or result in a breach of, any
provision of the Certificate of Incorporation, By-Laws or other organizational
documents of the Company or any Guarantor or of any agreement, indenture,
instrument or other document which is binding on the Company, any Guarantor or
any other Subsidiary or (c) result in, or require, the creation or imposition of
any Lien on any property of the Company, any Guarantor or any other Subsidiary
(other than Liens arising under the Loan Documents).

                                       33
<PAGE>

      9.3 Validity and Binding Nature.  Each of this Agreement and each other
          ---------------------------
Loan Document to which the Company is a party is the legal, valid and binding
obligation of the Company, enforceable against the Company in accordance with
its terms; and each Loan Document to which any Guarantor is a party is, or upon
the execution and delivery thereof by such Guarantor will be, the legal, valid
and binding obligation of such Guarantor, enforceable against such Guarantor in
accordance with its terms.

      9.4 Financial Condition.  The audited consolidated financial statements of
          -------------------
the Company and its Subsidiaries for Fiscal Year 1998, and the unaudited
consolidated financial statements of the Company and its Subsidiaries for the
Fiscal Quarter ending March 31, 1999, copies of which have been furnished to
each Bank:

               (i)  were prepared in accordance with GAAP consistently applied
     throughout the periods covered thereby, except as otherwise expressly noted
     therein (subject, in the case of the unaudited financial statements, to the
     absence of footnotes and to customary year-end audit adjustments); and

               (ii  fairly present in all material respects the financial
     condition of the Company and its Subsidiaries as of the dates thereof and
     the results of operations for the periods covered thereby.

      9.5 No Material Adverse Change.  As of the Effective Date, there has been
          --------------------------
no material adverse change in the financial condition, operations, assets,
business, properties or prospects of the Company and its Subsidiaries taken as a
whole since the date of the audited financial statements referred to in Section
                                                                        -------
9.4; and since the Effective Date there has been no material adverse change in
- ---
the financial condition, operations, assets, business, properties or prospects
of the Company and its Subsidiaries taken as a whole.

      9.6 Litigation and Contingent Liabilities.  No litigation (including
          -------------------------------------
derivative actions), arbitration proceeding, labor controversy or governmental
investigation or proceeding is pending or, to the Company's knowledge,
threatened against the Company or any Subsidiary which might reasonably be
expected to have a Material Adverse Effect, except as set forth in Schedule 9.6.
                                                                   ------------
Other than any liability incident to such litigation or proceedings, neither the
Company nor any Subsidiary has any material contingent liabilities not listed in
such Schedule 9.6 or disclosed in any financial statement delivered pursuant to
     ------------
Section 10.1.1 or 10.1.2.
- --------------    ------

      9.7 Ownership of Properties; Liens.  Each of the Company and each
          ------------------------------
Subsidiary owns good and marketable title to all of its properties and assets,
real and personal, tangible and intangible, of any nature whatsoever (including
patents, trademarks, trade names, service marks and copyrights), free and clear
of all Liens, charges and material claims (including material infringement
claims with respect to patents, trademarks, copyrights and the like) except as
permitted pursuant to Section 10.8.
                      ------------

                                       34
<PAGE>

      9.8 Subsidiaries.  As of the Signing Date, the Company has no Subsidiaries
          ------------
except those listed in Schedule 9.8.
                       ------------

      9.9 Pension and Welfare Plans.  (a)  During the twelve-consecutive-month
          -------------------------
period prior to the date of the execution and delivery of this Agreement or the
making of any Loan hereunder, (i) no steps have been taken to terminate any
Pension Plan and (ii) no contribution failure has occurred with respect to any
Pension Plan sufficient to give rise to a lien under Section 302(f) of ERISA.
No condition exists or event or transaction has occurred with respect to any
Pension Plan which could result in the incurrence by the Company of any material
liability, fine or penalty.  The Company has no contingent liability with
respect to any post-retirement benefit under a Welfare Plan, other than
liability for continuation coverage described in Part 6 of Subtitle B of Title I
of ERISA.

     (b) All contributions (if any) have been made to any Multiemployer Pension
Plan that are required to be made by the Company or any other member of the
Controlled Group under the terms of the plan or of any collective bargaining
agreement or by applicable law; neither the Company nor any member of the
Controlled Group has withdrawn or partially withdrawn from any Multiemployer
Pension Plan, incurred any withdrawal liability with respect to any such plan,
received notice of any claim or demand for withdrawal liability or partial
withdrawal liability from any such plan, and no condition has occurred which, if
continued, might result in a withdrawal or partial withdrawal from any such
plan; and neither the Company nor any member of the Controlled Group has
received any notice that any Multiemployer Pension Plan is in reorganization,
that increased contributions may be required to avoid a reduction in plan
benefits or the imposition of any excise tax, that any such plan is or has been
funded at a rate less than that required under Section 412 of the Code, that any
such plan is or may be terminated, or that any such plan is or may become
insolvent.

     9.10 Investment Company Act.  Neither the Company nor any Subsidiary is an
          ----------------------
"investment company" or a company "controlled" by an "investment company",
within the meaning of the Investment Company Act of 1940.

     9.11 Public Utility Holding Company Act.  Neither the Company nor any
          ----------------------------------
Subsidiary is a "holding company", or a "subsidiary company" of a "holding
company", or an "affiliate" of a "holding company" or of a "subsidiary company"
of a "holding company", within the meaning of the Public Utility Holding Company
Act of 1935.

     9.12 Regulation U.  The Company is not engaged principally, or as one of
          ------------
its important activities, in the business of extending credit for the purpose of
purchasing or carrying Margin Stock.

     9.13 Taxes.  Each of the Company and each Subsidiary has filed all tax
          -----
returns and reports required by law to have been filed by it and has paid all
taxes and governmental charges thereby shown to be owing, except any such taxes
or charges which are being diligently contested in good faith by

                                       35
<PAGE>

appropriate proceedings and for which adequate reserves in accordance with GAAP
shall have been set aside on its books.

     9.14 Solvency, etc.  On the Effective Date (or, in the case of any Person
          --------------
which becomes a Guarantor after the Effective Date, on the date such Person
becomes a Guarantor), and immediately prior to and after giving effect to the
issuance of each Letter of Credit and each borrowing hereunder and the use of
the proceeds thereof, (a) each of the Company's and each Guarantor's assets will
exceed its liabilities and (b) each of the Company and each Guarantor will be
solvent, will be able to pay its debts as they mature, will own property with
fair saleable value greater than the amount required to pay its debts and will
have capital sufficient to carry on its business as then constituted.

     9.15 Environmental Matters.
          ---------------------

          (a) No Violations.  Except as set forth on Schedule 9.15, neither the
              -------------                          -------- ----
Company nor any Subsidiary, nor any operator of the Company's or any
Subsidiary's properties, is in violation, or alleged violation, of any judgment,
decree, order, law, permit, license, rule or regulation pertaining to
environmental matters, including those arising under the Resource Conservation
and Recovery Act ("RCRA"), the Comprehensive Environmental Response,
                   ----
Compensation and Liability Act of 1980 ("CERCLA"), the Superfund Amendments and
                                         ------
Reauthorization Act of 1986 or any other Environmental Law which (i) in any
single case, requires expenditures in any three-year period of $1,000,000 or
more by the Company and its Subsidiaries in penalties and/or for investigative,
removal or remedial actions or (ii) individually or in the aggregate otherwise
might reasonably be expected to have a Material Adverse Effect.

          (b) Notices.  Except as set forth on Schedule 9.15, neither the
              -------                          -------------
Company nor any Subsidiary has received notice from any third party, including
any Federal, state or local governmental authority:  (a) that any one of them
has been identified by the U.S. Environmental Protection Agency as a potentially
responsible party under CERCLA with respect to a site listed on the National
Priorities List, 40 C.F.R. Part 300 Appendix B; (b) that any hazardous waste, as
defined by 42 U.S.C. (S)6903(5), any hazardous substance as defined by 42 U.S.C.
(S)9601(14), any pollutant or contaminant as defined by 42 U.S.C. (S)9601(33) or
any toxic substance, oil or hazardous material or other chemical or substance
regulated by any Environmental Law, excluding household hazardous waste (all of
the foregoing, "Hazardous Substances"), which any one of them has generated,
                --------------------
transported or disposed of has been found at any site at which a Federal, state
or local agency or other third party has conducted a remedial investigation,
removal or other response action pursuant to any Environmental Law; (c) that the
Company or any Subsidiary must conduct a remedial investigation, removal,
response action or other activity pursuant to any Environmental Law; or (d) of
any Environmental Claim.

          (c) Handling of Hazardous Substances.  Except as set forth on Schedule
              --------------------------------                          --------
9.15, (i) no portion of any real property or other assets owned, leased or
- ----
operated by the Company or any Subsidiary has been used for the handling,
processing, storage or disposal of Hazardous Substances

                                       36
<PAGE>

except in accordance in all material respects with applicable Environmental
Laws; and no underground tank or other underground storage receptacle for
Hazardous Substances is located on such properties; (ii) in the course of any
activities conducted by the Company, any Subsidiary or the operators of any real
property owned, leased or operated by the Company or any Subsidiary, no
Hazardous Substances have been generated or are being used on such properties
except in accordance in all material respects with applicable Environmental
Laws; (iii) there have been no Releases or threatened Releases of Hazardous
Substances on, upon, into or from any real property or other assets owned,
leased or operated by the Company or any Subsidiary, which Releases singly or in
the aggregate might reasonably be expected to have a material adverse effect on
the value of such real property or assets; (iv) to the Company's actual
knowledge, there have been no Releases on, upon, from or into any real property
in the vicinity of any real property or other assets owned, leased or operated
by the Company or any Subsidiary which, through soil or groundwater
contamination, may have come to be located on, and which might reasonably be
expected to have a material adverse effect on the value of, any real property or
other assets owned, leased or operated by the Company or any Subsidiary; and (v)
any Hazardous Substances generated by the Company and its Subsidiaries have been
transported offsite only by properly licensed carriers and delivered only to
treatment or disposal facilities maintaining valid permits as required under
applicable Environmental Laws, which transporters and facilities have been and
are, to the best of the Company's knowledge, operating in compliance with such
permits and applicable Environmental Laws.

          (d) Investigations.  Except as set forth on Schedule 9.15, the Company
              --------------                          -------------
and its Subsidiaries have taken all reasonable steps to investigate the past and
present condition and usage of any real property owned, leased or operated by
the Company and its Subsidiaries and the operations conducted by the Company and
its Subsidiaries with regard to environmental matters.

     9.16 Year 2000 Problem.  The Company and its Subsidiaries have reviewed the
          -----------------
areas within their business and operations which could be adversely affected by,
and have developed or are developing a program to address on a timely basis, the
"Year 2000 Problem" (that is, the risk that computer applications used by the
Company and its Subsidiaries may be unable to recognize and perform properly
date-sensitive functions involving certain dates prior to and any date after
December 31, 1999).  Based on such review and program, the Company reasonably
believes that the "Year 2000 Problem" will not have a Material Adverse Effect.

     9.17 Copyrights, Patents, Trademarks and Licenses, etc.  The Company and
          -------------------------------------------------
its Subsidiaries own or are licensed or otherwise have the right to use all of
the patents, trademarks, service marks, trade names, copyrights, contractual
franchises, authorizations and other rights that are reasonably necessary for
the operation of their respective businesses, without conflict with the rights
of any other Person.  No slogan or other advertising device, product, process,
method, substance, part or other material now employed, or now contemplated to
be employed, by the Company or any Subsidiary infringes upon any rights held by
any other Person.  No claim or litigation regarding any of the foregoing is
pending or, to the knowledge of the Company, threatened, and no patent,
invention, device,

                                       37
<PAGE>

application, principle or any statute, law, rule, regulation,
standard or code is pending or, to the knowledge of the Company, proposed,
which, in either case, could reasonably be expected to have a Material Adverse
Effect.

      9.18 Transactions with Affiliates.  Neither the Company nor any Subsidiary
           ----------------------------
has entered into or participated in any transaction, agreement or contract with
any of its Affiliates (other than the Company or a Subsidiary) which is on terms
which are less favorable than are obtainable from any Person which is not one of
its Affiliates.

      9.19 Information.  All information heretofore or contemporaneously
           -----------
herewith furnished in writing by the Company or any Subsidiary to any Bank for
purposes of or in connection with this Agreement and the transactions
contemplated hereby is, and all written information hereafter furnished by or on
behalf of the Company or any Subsidiary to any Bank pursuant hereto or in
connection herewith will be, true and accurate in every material respect on the
date as of which such information is dated or certified, and none of such
information is or will be incomplete by omitting to state any material fact
necessary to make such information not misleading in light of the circumstances
under which made (it being recognized by the Agent and the Banks that (a) any
projections and forecasts provided by the Company are based on good faith
estimates and assumptions believed by the Company to be reasonable as of the
date of the applicable projections or assumptions and that actual results during
the period or periods covered by any such projections and forecasts may differ
from projected or forecasted results and (b) any information provided by the
Company or any Subsidiary with respect to any Person or assets acquired or to be
acquired by the Company or any Subsidiary shall, for all periods prior to the
date of such acquisition, be limited to the knowledge of the Company or the
acquiring Subsidiary after reasonable inquiry).

      SECTION 10  COVENANTS.

     Until the expiration or termination of the Commitments and thereafter until
all obligations of the Company hereunder and under the other Loan Documents are
paid in full and all Letters of Credit have been terminated, the Company agrees
that, unless at any time the Required Banks shall otherwise expressly consent in
writing, it will:

      10.1 Reports, Certificates and Other Information. Furnish to the Agent and
           -------------------------------------------
each Bank:

      10.11 Audit Report.  Promptly when available and in any event within 90
            ------------
days after the close of each Fiscal Year: (a) a copy of the annual audit report
of the Company and its Subsidiaries for such Fiscal Year, including therein
consolidated balance sheets of the Company and its Subsidiaries as of the end of
such Fiscal Year and consolidated statements of earnings and cash flow of the
Company and its Subsidiaries for such Fiscal Year certified without
qualification by independent auditors of recognized standing selected by the
Company and reasonably acceptable to the Required Banks, together with a written
statement from such accountants to the effect that in making the examination
necessary for the

                                       38
<PAGE>

signing of such annual audit report by such accountants, nothing came to their
attention that caused them to believe that the Company was not in compliance
with any provision of Section 10.6, 10.7 or 10.9 of this Agreement insofar as
such provision relates to accounting matters or, if something has come to their
attention that caused them to believe that the Company was not in compliance
with any such provision, describing such non-compliance in reasonable detail (it
being understood that any such audit is not directed primarily toward obtaining
knowledge of such non-compliance); and (b) consolidating balance sheets of the
Company and its Subsidiaries as of the end of such Fiscal Year and a
consolidating statement of earnings for the Company and its Subsidiaries for
such Fiscal Year, certified by the Chief Financial Officer, the Vice President,
Finance, Controller or Treasurer of the Company.

    10.1.2 Quarterly Reports.  Promptly when available and in any event within
           -----------------
45 days after the end of each Fiscal Quarter (except the last Fiscal Quarter) of
each Fiscal Year, consolidated and consolidating balance sheets of the Company
and its Subsidiaries as of the end of such Fiscal Quarter, together with
consolidated and consolidating statements of earnings and a consolidated
statement of cash flows for such Fiscal Quarter and for the period beginning
with the first day of such Fiscal Year and ending on the last day of such Fiscal
Quarter, certified by the Chief Financial Officer, the Vice President, Finance,
Controller or Treasurer of the Company.

    10.1.3 Monthly Reports.    Promptly when available and in any event
           ---------------
within 30 after the end of each of the first two months of each Fiscal Quarter,
balance sheets of the Company and its Subsidiaries as of the end of such month,
together with statements of earnings for such month and for the period beginning
with the first day of the Fiscal Year and ending on the last day of such month,
certified by the Chief Financial Officer, the Vice President, Finance,
Controller or Treasurer of the Company.

    10.1.4 Compliance Certificates.  Contemporaneously with the furnishing of
           -----------------------
a copy of each annual audit report pursuant to Section 10.1.1 and of each set of
                                               --------------
quarterly statements pursuant to Section 10.1.2, a duly completed compliance
                                 --------------
certificate in the form of Exhibit B, with appropriate insertions, dated the
                           ---------
date of such annual report or such quarterly statements and signed by the Chief
Financial Officer, the Vice President, Finance, Controller or Treasurer of the
Company, containing a computation of each of the financial ratios and
restrictions set forth in Section 10.6 and to the effect that such officer has
                          ------------
not become aware of any Event of Default or Unmatured Event of Default that has
occurred and is continuing or, if there is any such event, describing it and the
steps, if any, being taken to cure it.

    10.1.5 Reports to SEC and to Shareholders.  Promptly upon the filing or
           ----------------------------------
sending thereof, copies of all regular, periodic or special reports of the
Company or any Subsidiary filed with the SEC (excluding exhibits thereto,
provided that the Company shall promptly deliver any such exhibit to the Agent
or any Bank upon request therefor); copies of all registration statements of the
Company or any Subsidiary filed with the SEC (other than on Form S-8); and
copies of all proxy statements or other

                                       39
<PAGE>

communications made to security holders generally concerning material
developments in the business of the Company or any Subsidiary.

    10.1.6 Notice of Default, Litigation and ERISA Matters.  Promptly upon
           -----------------------------------------------
becoming aware of any of the following, written notice describing the same and
the steps being taken by the Company or the Subsidiary affected thereby with
respect thereto:

          (a) the occurrence of an Event of Default or an Unmatured Event of
     Default;

          (b) any litigation, arbitration or governmental investigation or
     proceeding not previously disclosed by the Company to the Banks which has
     been instituted or, to the knowledge of the Company, is threatened against
     the Company or any Subsidiary or to which any of the properties of any
     thereof is subject which, if adversely determined, might reasonably be
     expected to have a Material Adverse Effect;

          (c) the institution of any steps by any member of the Controlled Group
     or any other Person to terminate any Pension Plan, or the failure of any
     member of the Controlled Group to make a required contribution to any
     Pension Plan (if such failure is sufficient to give rise to a lien under
     Section 302(f) of ERISA) or to any Multiemployer Pension Plan, or the
     taking of any action with respect to a Pension Plan which could result in
     the requirement that the Company furnish a bond or other security to the
     PBGC or such Pension Plan, or the occurrence of any event with respect to
     any Pension Plan or Multiemployer Pension Plan which could result in the
     incurrence by any member of the Controlled Group of any material liability,
     fine or penalty (including any claim or demand for withdrawal liability or
     partial withdrawal from any Multiemployer Pension Plan), or any material
     increase in the contingent liability of the Company with respect to any
     post-retirement Welfare Plan benefit, or any notice that any Multiemployer
     Pension Plan is in reorganization, that increased contributions may be
     required to avoid a reduction in plan benefits or the imposition of an
     excise tax, that any such plan is or has been funded at a rate less than
     that required under Section 412 of the Code, that any such plan is or may
     be terminated, or that any such plan is or may become insolvent;

          (d) any cancellation (unless concurrently replaced by substantially
     equivalent insurance from a similarly or better rated insurer) or material
     change in any insurance maintained by the Company or any Subsidiary;

          (e) any event (including (i) any violation of any Environmental Law or
     the assertion of any Environmental Claim or (ii) the enactment or
     effectiveness of any law, rule or regulation) which might reasonably be
     expected to have a Material Adverse Effect; or

          (f) any material setoff, claims, withholdings or other defenses to
     which any of the Collateral, or the Banks' rights with respect to the
     Collateral, are subject.

                                       40
<PAGE>

    10.1.7  Subsidiaries.  Promptly upon any change in the list of its
            ------------
Subsidiaries, a written report of such change.

    10.1.8  Management Reports.  Promptly upon the request of the Agent or any
            ------------------
Bank, copies of all detailed financial and management reports submitted to the
Company by independent auditors in connection with each annual or interim audit
made by such auditors of the books of the Company.

    10.1.9  Projections.  As soon as practicable and in any event within 90 days
            -----------
after the commencement of each Fiscal Year, financial projections for the
Company and its Subsidiaries for such Fiscal Year prepared in a manner
consistent with those projections delivered by the Company to the Banks prior to
the Signing Date or otherwise in a manner reasonably satisfactory to the Agent.

    10.1.10 Contracts.    As soon as practicable after becoming aware of such
            ---------
event and in any event within 30 days of such event, written notice of any
termination by a customer of a material contract with a Subsidiary (with
materiality being measured at the Subsidiary level).

   10.1.11  Fleet Audit Reports.     From time to time as requested by the
            -------------------
Agent, a written report by appraisers acceptable to the Agent of an audit and
appraisal of the Equipment of the Company and its Subsidiaries; provided that,
                                                                --------
so long as no Event of Default or Unmatured Event of Default exists, no more
than two such reports shall be requested in any calendar year.

   10.1.12  Other Information.  From time to time such other information
            -----------------
concerning the Company and its Subsidiaries as any Bank or the Agent may
reasonably request.

   10.2     Books, Records and Inspections.  Keep, and cause each Subsidiary to
            ------------------------------
keep, its books and records in accordance with sound business practices
sufficient to allow the preparation of financial statements in accordance with
GAAP; permit, and cause each Subsidiary to permit, any Bank or the Agent or any
representative thereof to inspect the properties and operations of the Company
and of such Subsidiary; and permit, and cause each Subsidiary to permit, at any
reasonable time and with reasonable notice (or at any time without notice if an
Event of Default exists), any Bank or the Agent or any representative thereof to
visit any or all of its offices, to discuss its financial matters with its
officers and its independent auditors (and the Company hereby authorizes such
independent auditors to discuss such financial matters with any Bank or the
Agent or any representative thereof, provided that so long as no Event of
Default exists, a representative of the Company shall be present at any such
discussions), and to examine (and, at the expense of the Company or the
applicable Subsidiary, photocopy extracts from) any of its books or other
corporate records.

    10.3    Insurance.  Maintain, and cause each Subsidiary to maintain, with
            ---------
responsible insurance companies, such insurance as may be required by any law or
governmental regulation or court decree or order applicable to it and such other
insurance, to such extent and against such hazards and liabilities, as is
customarily maintained by companies similarly situated and that is acceptable to
the Agent; and,

                                       41
<PAGE>

concurrently with the delivery of the Company's annual audit report for each
Fiscal Year pursuant to Section 10.1.1 and from time to time upon request of any
                                ------
Bank, furnish to the Agent or such Bank a certificate setting forth in
reasonable detail the nature and extent of all insurance maintained by the
Company and its Subsidiaries.

   10.4   Compliance with Laws; Payment of Taxes and Liabilities.  (a) Comply,
          ------------------------------------------------------
and cause each Subsidiary to comply, in all material respects with all
applicable laws (including Environmental Laws), rules, regulations, decrees,
orders, judgments, licenses and permits; and (b) pay, and cause each Subsidiary
to pay, prior to delinquency, all taxes and other governmental charges against
it or any of its property, as well as claims of any kind which, if unpaid, might
become a Lien on any of its property; provided, however, that the foregoing
                                      --------  -------
shall not require the Company or any Subsidiary to pay any such tax or charge so
long as it shall contest the validity thereof in good faith by appropriate
proceedings and shall set aside on its books adequate reserves with respect
thereto in accordance with GAAP.

   10.5   Maintenance of Existence, etc.  Maintain and preserve, and (subject to
          ------------------------------
Section 10.10) cause each Subsidiary to maintain and preserve, (a) its existence
- -------------
and good standing in the jurisdiction of its incorporation (except in the case
of the voluntary dissolution (not under any bankruptcy or insolvency law) of a
Subsidiary which would not reasonably be expected to have a Material Adverse
Effect) and (b) its qualification and good standing as a foreign corporation in
each jurisdiction where the nature of its business makes such qualification
necessary (except in those instances in which the failure to be qualified or in
good standing does not have a Material Adverse Effect).

   10.6   Financial Covenants.
          -------------------

   10.6.1 Minimum Consolidated Net Income.  Not permit its Consolidated Net
          -------------------------------
Income as of the last day of any Fiscal Quarter to be less than zero.

   10.6.2 Funded Debt to Capitalization Ratio.  Not permit the Funded Debt to
          -----------------------------------
Capitalization Ratio as of the last day of any Fiscal Quarter to exceed 0.55 to
1.0.

   10.6.3 Funded Debt to EBITDA Ratio.  Not permit the Funded Debt to EBITDA
          ---------------------------
Ratio as of the last day of any Fiscal Quarter to exceed 4.0 to 1.0.

   10.6.4 Capital Expenditures.  The Company will not permit the aggregate
          --------------------
amount of all Capital Expenditures made by the Company and its Subsidiaries in
any Fiscal Year to exceed 1.75 times the Adjusted Consolidated Depreciation of
the Company and its Subsidiaries for such Fiscal Year.  For purposes of the
foregoing, "Adjusted Consolidated Depreciation" means, for any Fiscal Year, the
consolidated depreciation of the Company and its Subsidiaries for such Fiscal
Year adjusted to give pro forma effect to all acquisitions completed in such
Fiscal Year as if such acquisitions had been completed on the first day of such
Fiscal Year.

                                       42
<PAGE>

   10.6.5  EBITR to Adjusted Interest Expense plus Rental Expense Ratio.  Not
           ------------------------------------------------------------
permit the ratio of EBITR to Adjusted Interest Expense plus Rental Expense to be
less than 2.0 to 1.0 as of the last day of any Fiscal Quarter.

   10.6.6  Senior Funded Debt to Tangible Assets Ratio.  Not permit the ratio of
           -------------------------------------------
Senior Funded Debt to Tangible Assets to exceed at any time the applicable ratio
set forth below:

                                         Senior Funded Debt to
              Period                     Tangible Assets Ratio
              ------                     ----------------------

     Effective Date through 6/29/00            1.50 to 1.0
     6/30/00 through 12/30/01                  1.35 to 1.0
     12/31/01 and thereafter                   1.25 to 1.0.

   10.6.7  Senior Funded Debt to EBITDA Ratio.  Not permit the Senior Funded
           ----------------------------------
Debt to EBITDA Ratio to exceed at any time the applicable ratio set forth below:

                                              Senior Funded Debt
              Period                           to EBITDA Ratio
              ------                         --------------------

     Effective Date through 6/29/00               3.00 to 1.0
     6/30/00 and thereafter                       2.75 to 1.0.

   10.7    Limitations on Debt.  Not, and not permit any Subsidiary to, create,
           -------------------
incur, assume or suffer to exist any Debt, except:

     (a) obligations in respect of the Loans, the L/C Applications and the
     Letters of Credit;

     (b) unsecured Debt of the Company or any Subsidiary which represents all or
     part of the purchase price payable in connection with a transaction
     permitted by Section 10.10(c); provided that the aggregate principal amount
                  ----------------  --------
     of all such unsecured Debt shall not at any time exceed $2,500,000;

     (c) Debt secured by Liens permitted by subsection 10.8(c) or (d), and
                                            ------------------    ---
     refinancings of any such Debt so long as the terms applicable to such
     refinanced Debt are no less favorable to the Company or the applicable
     Subsidiary than the terms in effect immediately prior to such refinancing,

     provided that the aggregate amount of all such Debt at any time outstanding
     --------
     shall not exceed (i) $10,000,000 in the case of all Debt described in

     subsections 10.8(c) and clauses (i), (ii) and (iii) of subsection 10.8(d)
     -------------------     -----------------     -----    ------------------
     and (ii) $10,000,000 in the case of all Debt described in clause (iv) of
         ----                                                  -----------
     subsection 10.8(d);
     ------------------

                                       43
<PAGE>

     (d) Debt of Subsidiaries owed to the Company;

     (e) unsecured Debt of the Company to Subsidiaries;

     (f) Subordinated Debt;

     (g) other Debt outstanding on the date hereof and listed in Schedule 10.7;
                                                                 -------------

     (h) guarantees of lease obligations of independent carriers in connection
     with leases of equipment by such carriers, provided that (c) each
                                                --------
     independent carrier agrees to subcontract the applicable equipment to the
     Company or a Subsidiary for the balance of the applicable lease term and
     (y) the aggregate principal amount so guaranteed by the Company and its
     Subsidiaries (without duplication) shall not at any time exceed
     $10,000,000); and

     (i) Suretyship Liabilities of the Company in respect of obligations of
     Subsidiaries permitted hereunder.

     10.8 Liens.  Not, and not permit any Subsidiary to, create or permit to
          -----
exist any Lien on any of its real or personal properties, assets or rights of
whatsoever nature (whether now owned or hereafter acquired), except:

     (a) Liens for taxes or other governmental charges not at the time
     delinquent or thereafter payable without penalty or being contested in good
     faith by appropriate proceedings and, in each case, for which it maintains
     adequate reserves;

     (b) Liens arising in the ordinary course of business (such as (i) Liens of
     carriers, warehousemen, mechanics and materialmen and other similar Liens
     imposed by law and (ii) Liens incurred in connection with worker's
     compensation, unemployment compensation and other types of social security
     (excluding Liens arising under ERISA) or in connection with surety bonds,
     bids, performance bonds and similar obligations) for sums not overdue or
     being contested in good faith by appropriate proceedings and not involving
     any deposits or advances or borrowed money or the deferred purchase price
     of property or services, and, in each case, for which it maintains adequate
     reserves;

     (c) Liens identified in Schedule 10.8;
                             -------------

     (d) subject to the limitations set forth in subsection 10.7(c), (i) Liens
                                                 ------------------
     arising in connection with Capital Leases (and attaching only to the
     property being leased), (ii) Liens existing on property at the time of the
     acquisition thereof (or the acquisition of the owner of such property) by
     the Company or any Subsidiary (and not created in contemplation of such
     acquisition), (iii) Liens that constitute purchase money security interests
     on any tangible property securing Debt

                                       44
<PAGE>

     incurred for the purpose of financing all or any part of the cost of
     acquiring such property, provided that any such Lien attaches to such
                              --------
     property within 60 days of the acquisition thereof and such Lien attaches
     solely to the property so acquired, and (iv) Liens on vehicles existing at
     the time the Company or a Subsidiary acquires such vehicles, or acquires
     the owner of such vehicles, pursuant to an acquisition described in clause
                                                                         ------
     (c) of Section 10.10, provided that, except to the extent such Liens are
      -     -------------
     permitted by clause (i), (ii) or (iii) of this subsection (d), each such
                  ---------------      ---          --------------
     Lien shall be released not later than 90 days after such acquisition;

     (e) attachments, appeal bonds, judgments and other similar Liens, for sums
     not exceeding $1,000,000 arising in connection with court proceedings,
     provided the execution or other enforcement of such Liens is effectively
     stayed and the claims secured thereby are being actively contested in good
     faith and by appropriate proceedings;

     (f) easements, rights of way, restrictions, minor defects or irregularities
     in title and other similar Liens not interfering in any material respect
     with the ordinary conduct of the business of the Company or any Subsidiary;
     and

     (g) Liens in favor of the Agent arising under the Loan Documents.

     10.9 Restricted Payments.  Not, and not permit any Subsidiary to, (a)
          -------------------
declare or pay any dividends on any of its capital stock (other than stock
dividends), (b) purchase or redeem any such stock or any warrants, units,
options or other rights in respect of such stock, (c) make any other
distribution to shareholders, (d) prepay, purchase, defease or redeem any
Subordinated Debt, (e) make any payment on or in respect of the Charterhouse
Subordinated Notes (other than payments made in the form of additional
Charterhouse Subordinated Notes) or (f) set aside funds for any of the
foregoing; provided that (i) any Subsidiary may declare and pay dividends to the
           --------
Company or to any other wholly-owned Subsidiary; (ii) the Company may convert
Charterhouse Subordinated Notes into common stock of the Company in accordance
with the terms of such Charterhouse Subordinated Notes; and (iii) the Company
may purchase common stock of the Company in open-market transactions so long as
(A) the Company's intention at the time of any such purchase is to use such
shares within six months as part of the consideration for an acquisition by the
Company or a Subsidiary; (B) no Event of Default or Unmatured Event of Default
exists or would result from such purchase; (C) immediately after giving effect
to such purchase, the Company will be in pro forma compliance with the Senior
Funded Debt to EBITDA Ratio (calculated using (I) the amount of Senior Debt that
will be outstanding after giving effect to such purchase and (II) pro forma
EBITDA for the Computation Period ending on the last day of the most recent
Fiscal Quarter as of which the Company has delivered financial statements
pursuant to Section 10.1.1 or 10.1.2 assuming that each acquisition described in
            --------------    ------
clause (c) of Section 10.10 completed after the end of such Computation Period
- ----------    -------------
had been completed on the last day of such Computation Period); (D) immediately
after giving effect to such purchase the Funded Debt to Capitalization Ratio
will not exceed 0.55 to 1; and (E) after giving effect to such purchase, (x) the
number of Purchased Common Shares (excluding Distributed Shares) shall not

                                       45
<PAGE>

exceed the remainder of 1,000,000 shares minus all Unused Shares; and (y) the
aggregate purchase price for all Purchased Common Shares (excluding Distributed
Shares) shall not exceed the remainder of $10,000,000 minus the purchase price
of all Unused Shares.

    10.10 Mergers, Consolidations, Sales.  Not, and not permit any Subsidiary
          ------------------------------
to, be a party to any merger or consolidation, or purchase or otherwise acquire
all or substantially all of the assets or any stock of any class of, or any
partnership or joint venture interest in, any other Person, or sell, transfer,
convey or lease all or any substantial part of its assets, or sell or assign
with or without recourse any receivables, except for (a) any such merger or
consolidation, sale, transfer, conveyance, lease or assignment of or by any
wholly-owned Subsidiary into the Company or into, with or to any other wholly-
owned Subsidiary; (b) any such purchase or other acquisition by the Company or
any wholly-owned Subsidiary of the assets or stock of any wholly-owned
Subsidiary; (c) any such purchase or other acquisition by the Company or any
wholly-owned Subsidiary of the assets or stock of any other Person where (1)
such assets (in the case of an asset purchase) are for use, or such Person (in
the case of a stock purchase) is engaged, solely in providing towing services
(including voluntary repossession services) and/or vehicle transport; (2)
immediately before or after giving effect to such purchase or acquisition, no
Event of Default or Unmatured Event of Default shall have occurred and be
continuing; (3) either (i) (x) the aggregate consideration to be paid by the
Company and its Subsidiaries (including any Debt assumed or issued in connection
therewith, the amount thereof to be calculated in accordance with GAAP) in
connection with such purchase or other acquisition (or any series of related
acquisitions) is not greater than $30,000,000 and (y) the aggregate
consideration to be paid in Purchased Common Shares (including any Unused
Shares) and/or cash by the Company and its Subsidiaries in connection with such
purchase or acquisition (or any series of related acquisitions) is not greater
than $15,000,000, or (ii) the Required Lenders have consented to such purchase
or acquisition; (4) the Company is in pro forma compliance with all the
                                      --- -----
financial ratios and restrictions set forth in Section 10.6; and (5) such Person
                                               ------------
(or its board of directors or similar body) has approved such acquisition or
other purchase; (d) the Waggoners Acquisition; (e) the Centurion Acquisition;
and (f) sales and dispositions of assets (including the stock of Subsidiaries)
so long as the net book value of all assets sold or otherwise disposed of in any
Fiscal Year does not exceed 5% of the aggregate net book value of all assets of
the Company and its Subsidiaries.

    10.11 Modification of Organizational Documents.  Not permit the Certificate
          ----------------------------------------
of Incorporation, By-Laws or other organizational documents of the Company or
any Subsidiary to be amended or modified in any way which might reasonably be
expected to materially adversely affect the interests of the Banks.

    10.12 Use of Proceeds.  Use the proceeds of the Loans solely to repay
          ---------------
obligations under the Existing Agreement, to finance the Company's working
capital, for acquisitions permitted by Section 10.10, for Capital Expenditures
                                       -------------
and for other general corporate purposes; and, except for purchases of the
Company's common stock to the extent permitted by Section 10.9, not use or
                                                  ------------
permit any proceeds

                                       46
<PAGE>

of any Loan to be used, either directly or indirectly, for the purpose, whether
immediate, incidental or ultimate, of "purchasing or carrying" any Margin Stock.

     10.13 Further Assurances.  Take, and cause each Subsidiary to take, such
           ------------------
actions as are necessary, or as the Agent or the Required Banks may reasonably
request, from time to time (including the execution and delivery of guaranties,
security agreements, pledge agreements, financing statements and other
documents, the filing or recording of any of the foregoing, and the delivery of
stock certificates and other collateral with respect to which perfection is
obtained by possession) to ensure that (i) the obligations of the Company
hereunder and under the other Loan Documents are secured by substantially all of
the assets of the Company and guaranteed by all of the Subsidiaries (including,
promptly upon the acquisition or creation thereof, any Subsidiary acquired or
created after the date hereof, but excluding any Foreign Subsidiary if a
guaranty by such Foreign Subsidiary would result in material adverse tax
consequences) by execution of a counterpart of the Guaranty and (ii) the
obligations of each Guarantor under the Guaranty are secured by substantially
all of the assets of such Guarantor; provided that (a) neither the Company nor
                                     --------
any Subsidiary shall be required to pledge more than 65% of the stock of any of
its Foreign Subsidiaries if material adverse tax consequences would result from
a pledge of all of such stock and (b) the Company shall not be obligated to
pledge any common stock of the Company owned by the Company.  Notwithstanding
the foregoing, if the Supermajority Banks in their sole discretion consent in
writing (and such consent has not been rescinded in writing by the Required
Banks acting in their sole discretion), then neither the Company nor any
Subsidiary shall be required to cause the security interest and lien of the
Agent on any vehicle owned by the Company or such Subsidiary to be noted on the
certificate of title for such vehicle.

    10.14 Transactions with Affiliates.  Not, and not permit any Subsidiary to,
          ----------------------------
enter into, or cause, suffer or permit to exist any transaction, arrangement or
contract with any of its Affiliates (other than the Company and its
Subsidiaries) which is on terms which are less favorable than are obtainable
from any Person which is not one of its Affiliates.

    10.15 Employee Benefit Plans.  Maintain, and cause each Subsidiary to
          ----------------------
maintain, each Pension Plan in substantial compliance with all applicable
requirements of law and regulations.

    10.16 Environmental Matters. (a) If any material Release or Disposal of
          ---------------------
Hazardous Substances shall occur or shall have occurred on any real property or
any other assets owned, leased or operated by the Company or any Subsidiary, the
Company shall, or shall cause the applicable Subsidiary to, cause the prompt
containment and removal of such Hazardous Substances and the remediation of such
real property or other assets as necessary to comply in all material respects
with all Environmental Laws and to preserve the value of such real property or
other assets.  Without limiting the generality of the foregoing, the Company
shall, and shall cause each Subsidiary to, comply in a reasonable and cost-
effective manner with any valid Federal or state judicial or administrative
order requiring the performance at any real property owned, leased or operated)
of the Company or any Subsidiary of activities in response to the Release or
threatened Release of a Hazardous Substance

                                       47
<PAGE>

except for the period of time that the Company or such Subsidiary is diligently
and in good faith contesting such order.

          (b) To the extent that the transportation of "hazardous waste" as
defined by RCRA is permitted by this Agreement, the Company shall, and shall
cause its Subsidiaries to, dispose of such hazardous waste only at licensed
disposal facilities operating, to the best of the Company's or such Subsidiary's
knowledge after reasonable inquiry, in compliance with Environmental Laws.

    10.17 Unconditional Purchase Obligations.  Not, and not permit any
          ----------------------------------
Subsidiary to, enter into or be a party to any contract for the purchase of
materials, supplies or other property or services, if such contract requires
that payment be made by it regardless of whether or not delivery is ever made of
such materials, supplies or other property or services; provided that the
foregoing shall not prohibit the Company or any Subsidiary from entering into
options for the purchase of particular assets or businesses.

    10.18 Inconsistent Agreements.  Not, and not permit any Subsidiary to, enter
          -----------------------
into any agreement containing any provision which (a) would be violated or
breached by any borrowing by the Company hereunder or by the performance by the
Company or any Subsidiary of any of its obligations hereunder or under any other
Loan Document or (b) would prohibit the Company or any Subsidiary from granting
to the Agent, for the benefit of the Banks, a Lien on any of its assets.

    10.19 Business Activities.  Not, and not permit any Subsidiary to, engage in
          -------------------
any line of business other than the towing service and vehicle transport
businesses and businesses which are reasonably related thereto.

    10.20 Advances and Other Investments.  Not, and not permit any Subsidiary
          ------------------------------
to, make, incur, assume or suffer to exist any Investment in any other Person,
except (without duplication) the following:

     (a)  equity Investments existing on the Signing Date in wholly-owned
     Subsidiaries identified in Schedule 9.8;
                                ------------

     (b)  equity Investments in Subsidiaries acquired after the Signing Date in
     transactions permitted as acquisitions of stock or assets pursuant to

     Section 10.10;
     -------------

     (c)  in the ordinary course of business, contributions by the Company to
     the capital of any of its Subsidiaries, or by any such Subsidiary to the
     capital of any of its Subsidiaries;

     (d)  in the ordinary course of business, Investments by the Company in any
     Subsidiary or by any of the Subsidiaries in the Company, by way of
     intercompany loans, advances or guaranties, all to the extent permitted by
     Section 10.7;
     ------------

                                       48
<PAGE>

     (e)  Suretyship Liabilities permitted by Section 10.7;
                                              ------------

     (f)  good faith deposits made in connection with prospective acquisitions
     of stock or assets permitted by Section 10.10;
                                     -------------

     (g)  loans to officers and employees not exceeding (i) $250,000 in the
     aggregate to any single individual or (ii) $500,000 in the aggregate for
     all such individuals;

     (h)  Cash Equivalent Investments;

     (i)  bank deposits in the ordinary course of business; provided that the
                                                            --------
     aggregate amount of all such deposits (excluding amounts in payroll
     accounts or for accounts payable, in each case to the extent that checks
     have been issued to third parties) which are maintained with any bank other
     than the Agent shall not at any time exceed (x) in the case of such
     deposits with any single bank, $100,000 for three consecutive Business Days
     and (y) in the case of all such deposits, $2,500,000 for three consecutive
     Business Days; and

     (j)  notes received by the Company or any Subsidiary as consideration for
     any asset sale permitted by Section 10.10; provided that the aggregate
                                 -------------  --------
     principal amount of all such notes shall not at any time exceed $1,000,000;

provided, however, that no Investment otherwise permitted by clause (b), (c),
- --------  -------                                            ----------  ---
(d), (e), (f), (g) or (j) shall be permitted to be made if, immediately before
- ---  ---  ---  ---    ---
or after giving effect thereto, any Event of Default or Unmatured Event of
Default shall have occurred and be continuing.

    10.21 Maintenance of Property.  The Company shall, and shall cause each
          -----------------------
Subsidiary to, maintain and preserve all its property which is used or useful in
its business in good working order and condition, ordinary wear and tear
excepted.

    10.22 Performance of Obligations.  The Company shall, and shall cause each
          --------------------------
Subsidiary to, pay and discharge as the same shall become due and payable, all
their respective obligations and liabilities, including:

     (a) all tax liabilities, assessments and governmental charges or levies
     upon it or its properties or assets; and

     (b) all lawful claims which, if unpaid, would by law become a Lien upon its
     property; unless, in each case, the same are being contested in good faith
     by appropriate proceedings and adequate reserves in accordance with GAAP
     are being maintained by the Company or such Subsidiary.

                                       49
<PAGE>

    10.23 Leases.  Enter into, and cause each Subsidiary to enter into, leases
          ------
acceptable to the Agent with respect to any real property used by the Company or
any Subsidiary in the conduct of its business.

    10.24 Assignability of Contracts.  The Company shall, and shall cause each
          --------------------------
Subsidiary to, ensure that any contracts acquired as a result of an acquisition
permitted by Section 10.10 shall be properly assigned to the Company or such
             -------------
Subsidiary.

    10.25 Limitation on Foreign Assets and Margin Stock.  Not permit the
          ---------------------------------------------
aggregate amount of all tangible assets of the Company and its Subsidiaries
located outside the United States to exceed $10,000,000; and not permit Margin
Stock (including any common stock of the Company held by the Company) to
constitute more than 25% of the value of the assets of the Company.

    10.26 Financial Information re: Certain Acquisitions.  Not complete the
          ----------------------------------------------
Waggoners Acquisition or the Centurion Acquisition unless (i) such acquisition
will be completed substantially on the terms set forth in the Confidential
Offering Memorandum dated May 1999 (the "Offering Memorandum"), a copy of which
                                         -------------------
was delivered to each Bank (and, in any event, for an aggregate purchase price
and a cash purchase price not in excess of 110% of the respective amounts
specified therefor in the Offering Memorandum); (ii) the Company shall have
delivered to the Agent and each Bank audited consolidated financial statements
for the applicable entity to be acquired, together with a certificate to the
effect that the information contained in such financial statements does not
materially differ from the information for the applicable entity used in
preparing the historical and pro forma financial information set forth in the
Offering Memorandum; (iii) all applicable waiting periods with respect to such
acquisition have expired without any action being taken by any governmental or
regulatory authority which restrains, prevents or imposes material adverse
conditions on the completion of such acquisition; and (iv) the Company has
delivered to the Agent environmental reports or summaries from environmental
consultants or engineers of recognized national standing confirming that there
are no material environmental problems at any property owned or operated by the
entity to be acquired or any Subsidiary thereof and that, to the knowledge of
such consultants or engineers, there are no material Environmental Claims
against such entity or any such Subsidiary.

      SECTION 11  EFFECTIVENESS; CONDITIONS OF LENDING, ETC.

      The obligation of each Bank to make its Loans and of any Issuing Bank to
issue Letters of Credit is subject to the following conditions precedent:

    11.1 Initial Credit Extensions.  The obligation of each Bank to make its
         -------------------------
initial Loan and of any Issuing Bank to issue any Letter of Credit, whichever
first occurs, is, in addition to the conditions precedent specified in Section
                                                                       -------
11.2, subject to the conditions precedent (and the date on which all such
- ----
conditions precedent have been satisfied or waived in writing by the Banks is
called the "Effective Date") that the Effective Date shall occur on or before
            --------------
September 11, 1999; (b) the Company shall have completed (or shall concurrently
complete) the Centurion Acquisition or the Waggoners

                                       50
<PAGE>

Acquisition; (c) the Agent shall have received all amounts which are then due
and payable pursuant to Section 5 and (to the extent billed) Section 14.6; and
(d) the Agent shall have received all of the following, each duly executed and
dated the Effective Date (or such other date as shall be satisfactory to the
Agent), in form and substance satisfactory to the Agent, and each (except for
the Notes and the FRB Forms described in Section 11.1.9, of which only the
originals shall be signed) in sufficient number of signed counterparts to
provide one for each Bank:

    11.1.1 Notes.  The Notes.
           -----

    11.1.2 Resolutions.  Certified copies of resolutions of the Board of
           -----------
Directors of the Company authorizing or ratifying the execution, delivery and
performance by the Company of this Agreement, the Notes and the other Loan
Documents to which the Company is a party; and certified copies of resolutions
of the Board of Directors of each Subsidiary (if any) which is to execute and
deliver any document pursuant to Section 11.1.5, 11.1.6 or 11.1.7 authorizing or
                                 --------------  ------    ------
ratifying the execution, delivery and performance by such Subsidiary of each
Loan Document to which such Subsidiary is a party.

    11.1.3 Consents, etc.  Certified copies of all documents evidencing any
           --------------
necessary corporate action, consents and governmental approvals (if any)
required for the execution, delivery and performance by the Company and each
Subsidiary of the documents referred to in this Section 11.
                                                ----------

    11.1.4 Incumbency and Signature Certificates.  A certificate of the
           -------------------------------------
Secretary or an Assistant Secretary of the Company and each Subsidiary of the
Company as of the Effective Date certifying the names of the officer or officers
of such entity authorized to sign the Loan Documents to which such entity is a
party, together with a sample of the true signature of each such officer (it
being understood that the Agent and each Bank may conclusively rely on each such
certificate until formally advised by a like certificate of any changes
therein).

    11.1.5 Guaranty.  Counterparts to the Guaranty executed by each Subsidiary
           --------
(if any) as of the Effective Date which has not previously executed a
counterpart thereof.

    11.1.6 Security Agreement and Amendment.  (a) Counterparts to the Security
           --------------------------------
Agreement executed by each Subsidiary (if any) as of the Effective Date which
has not previously executed a counterpart thereof, together with evidence,
satisfactory to the Agent, that all filings necessary to perfect the Agent's
Lien on any collateral granted under the Security Agreement have been duly made
and are in full force and effect, and (b) the Amendment to the Security
Agreement substantially in the form of Exhibit M executed by the Company and
                                       ---------
each Subsidiary.

    11.1.7 Pledge Agreements.  With respect to any Subsidiary that as of the
           -----------------
Effective Date has one or more Subsidiaries, a Subsidiary Pledge Agreement, in
each case together with all stock certificates, stock powers and other items
required to be delivered in connection with the Company Pledge Agreement or the
Subsidiary Pledge Agreement and not previously delivered.

                                       51
<PAGE>

    11.1.8  Confirmation.  The Confirmation executed by the Company and each
            ------------
Subsidiary.

    11.1.9  FRB Forms.  For each Bank, a Form FR U-1 or other appropriate form
            ---------
required by the FRB.

    11.1.11 Opinions of Counsels for the Company and the Guarantors. The opinion
            -------------------------------------------------------
of McDermott, Will & Emery, transaction counsel to the Company and the
Guarantors, and the opinions of such local counsel to the Guarantors as the
Agent or any Bank may reasonably request.

    11.1.11 Other.  Such other documents as the Agent or any Bank may reasonably
            -----
request.

    11.2    Conditions.  The obligation (a) of each Bank to make each Loan and
            ----------
(b) of each Issuing Bank to issue each Letter of Credit is subject to the
following further conditions precedent that:

    11.2.1  Compliance with Warranties, No Default, etc.  Both before and after
            --------------------------------------------
giving effect to any borrowing and the issuance of any Letter of Credit (but, if
any Event of Default of the nature referred to in Section 12.1.2 shall have
                                                  --------------
occurred with respect to any other Debt, without giving effect to the
application, directly or indirectly, of the proceeds thereof) the following
statements shall be true and correct:

          (a) the representations and warranties of the Company and the
     Guarantors set forth in this Agreement (excluding Section 9.6) and the
                                                       -----------
     other Loan Documents shall be true and correct in all material respects
     with the same effect as if then made (except to the extent stated to relate
     to an earlier date, in which case such representations and warranties shall
     be true and correct in all material respects as of such earlier date);

          (b) except as disclosed by the Company to the Agent and the Banks
     pursuant to Section 9.6,
                 -----------

               (i)  no litigation (including derivative actions), arbitration
          proceeding, labor controversy or governmental investigation or
          proceeding shall be pending or, to the knowledge of the Company,
          threatened against the Company or any of its Subsidiaries which might
          reasonably be expected to have a Material Adverse Effect or which
          purports to affect the legality, validity or enforceability of this
          Agreement, the Notes or any other Loan Document; and

               (ii) no development shall have occurred in any litigation
          (including derivative actions), arbitration proceeding, labor
          controversy or governmental investigation or proceeding disclosed
          pursuant to Section 9.6 which might reasonably be expected to have a
                      -----------
          Material Adverse Effect; and

                                       52
<PAGE>

          (c) no Event of Default or Unmatured Event of Default shall have then
     occurred and be continuing, and neither the Company nor any of its
     Subsidiaries shall be in violation of any law or governmental regulation or
     court order or decree where such violation or violations singly or in the
     aggregate might reasonably be expected to have a Material Adverse Effect;
     and

          (d) there shall have been no change in the operations, financial
     condition or prospects of the Company and its Subsidiaries or in the market
     for syndicated loans that might reasonably be expected to have a Material
     Adverse Effect.

    11.2.2 Confirmatory Certificate.  If requested by the Agent or any Bank, the
           ------------------------
Agent shall have received (in sufficient counterparts to provide one to each
Bank) a certificate dated the date of such requested Loan or Letter of Credit
and signed by a duly authorized representative of the Company as to the matters
set out in Section 11.2.1 (it being understood that each request by the Company
           --------------
for the making of a Loan or the issuance of a Letter of Credit shall be deemed
to constitute a warranty by the Company that the conditions precedent set forth
in Section 11.2.1 will be satisfied at the time of the making of such Loan or
   --------------
the issuance of such Letter of Credit), together with such other documents as
the Agent or any Bank may reasonably request in support thereof.

      SECTION 12  EVENTS OF DEFAULT AND THEIR EFFECT.

    12.1   Events of Default.  Each of the following shall constitute an Event
           -----------------
of Default under this Agreement:

    12.1.1 Non-Payment of the Loans, etc.  Default in the payment when due of
           -----------------------------
the principal of any Loan; or default, and continuance thereof for five days, in
the payment when due of any interest, fee, reimbursement obligation with respect
to any Letter of Credit or other amount payable by the Company hereunder or
under any other Loan Document.

    12.1.2 Non-Payment of Other Debt.  Any default shall occur under the terms
           -------------------------
applicable to any Debt of the Company or any Subsidiary in an aggregate amount
(for all such Debt so affected) exceeding $500,000 and such default shall (a)
consist of the failure to pay such Debt when due (subject to any applicable
grace period), whether by acceleration or otherwise, or (b) accelerate the
maturity of such Debt or permit the holder or holders thereof, or any trustee or
agent for such holder or holders, to cause such Debt to become due and payable
prior to its expressed maturity.

    12.1.3 Other Material Obligations.  Default in the payment when due, or in
           --------------------------
the performance or observance of, any material obligation of, or condition
agreed to by, the Company or any Subsidiary with respect to any material
purchase or lease of goods or services where such default, singly or in the
aggregate with other such defaults might reasonably be expected to have a
Material Adverse Effect (except only to the extent that the existence of any
such default is being contested by the Company or such Subsidiary in good faith
and by appropriate proceedings and appropriate reserves have been made in
respect of such default).

                                       53
<PAGE>

    12.1.4 Bankruptcy, Insolvency, etc.  The Company or any Subsidiary becomes
           ----------------------------
insolvent or generally fails to pay, or admits in writing its inability or
refusal to pay, debts as they become due; or the Company or any Subsidiary
applies for, consents to, or acquiesces in the appointment of a trustee,
receiver or other custodian for the Company or such Subsidiary or any property
thereof, or makes a general assignment for the benefit of creditors; or, in the
absence of such application, consent or acquiescence, a trustee, receiver or
other custodian is appointed for the Company or any Subsidiary or for a
substantial part of the property of any thereof and is not discharged within 60
days; or any bankruptcy, reorganization, debt arrangement, or other case or
proceeding under any bankruptcy or insolvency law, or any dissolution or
liquidation proceeding (except the voluntary dissolution, not under any
bankruptcy or insolvency law, of a Subsidiary), is commenced in respect of the
Company or any Subsidiary, and if such case or proceeding is not commenced by
the Company or such Subsidiary, it is consented to or acquiesced in by the
Company or such Subsidiary, or remains for 60 days undismissed; or the Company
or any Subsidiary takes any corporate action to authorize, or in furtherance of,
any of the foregoing.

    12.1.5 Non-Compliance with Provisions of This Agreement.  (a) Failure by the
           ------------------------------------------------
Company to comply with or to perform any covenant set forth in Sections 10.6
                                                               -------------
through 10.11, 10.14 or 10.17 through 10.20; or (b) failure by the Company to
        -----  -----    -----         -----
comply with or to perform any other provision of this Agreement (and not
constituting an Event of Default under any of the other provisions of this

Section 12) and continuance of such failure described in this clause (b) for 30
- ----------                                                    ----------
days (or, in the case of Section 10.13, five Business Days) after notice thereof
                         -------------
to the Company from the Agent or any Bank.

    12.1.6 Warranties.  Any warranty made by the Company herein is breached or
           ----------
is false or misleading in any material respect, or any schedule, certificate,
financial statement, report, notice or other writing furnished by the Company to
the Agent or any Bank in connection herewith is false or misleading in any
material respect on the date as of which the facts therein set forth are stated
or certified.

    12.1.7 Pension Plans.  (i) Institution of any steps by the Company or any
           -------------
other Person to terminate a Pension Plan if as a result of such termination the
Company could be required to make a contribution to such Pension Plan, or could
incur a liability or obligation to such Pension Plan, in excess of $1,000,000;
(ii) a contribution failure occurs with respect to any Pension Plan sufficient
to give rise to a Lien under section 302(f) of ERISA; or (iii) there shall occur
any withdrawal or partial withdrawal from a Multiemployer Pension Plan and the
withdrawal liability (without unaccrued interest) to Multiemployer Pension Plans
as a result of such withdrawal (including any outstanding withdrawal liability
that the Company and the Controlled Group have incurred on the date of such
withdrawal) exceeds $1,000,000.

    12.1.8 Judgments.  Final judgments which exceed an aggregate of $1,000,000
           ---------
shall be rendered against the Company, or any Subsidiary and shall not have been
paid, discharged or vacated or had execution thereof stayed pending appeal
within 30 days after entry or filing of such judgments.

                                       54
<PAGE>

    12.1.9   Invalidity of Guaranty, etc.  The Guaranty shall cease to be in
             ---------------------------
full force and effect with respect to any Guarantor, any Guarantor shall fail
(subject to any applicable grace period) to comply with or to perform any
applicable provision of the Guaranty, or any Guarantor (or any Person by,
through or on behalf of such Guarantor) shall contest in any manner the
validity, binding nature or enforceability of the Guaranty with respect to such
Guarantor.

    12.1.10  Invalidity of Collateral Documents, etc.  Any Collateral Document
             ----------------------------------------
shall cease to be in full force and effect with respect to the Company or any
Guarantor, the Company or any Guarantor shall fail (subject to any applicable
grace period) to comply with or to perform any applicable provision of any
Collateral Document to which such entity is a party, or the Company or any
Guarantor (or any Person by, through or on behalf of the Company or such
Guarantor) shall contest in any manner the validity, binding nature or
enforceability of any Collateral Document.

    12.1.11  Change in Control.  (a) Any Person or group of Persons (within the
             -----------------
meaning of Section 13 or 14 of the Securities Exchange Act of 1934, but
excluding the executive managers of the Company as of the Signing Date) shall
acquire beneficial ownership (within the meaning of Rule 13d-3 promulgated under
such Act) of 30% or more of the outstanding shares of common stock of the
Company; (b) during any 24-month period, individuals who at the beginning of
such period constituted the Company's Board of Directors (together with any new
directors whose election by the Company's Board of Directors or whose nomination
for election by the Company's shareholders was approved by a vote of at least
two-thirds of the directors who either were directors at beginning of such
period or whose election or nomination was previously so approved) cease for any
reason to constitute a majority of the Board of Directors of the Company; or (c)
any "Change of Control" shall occur under and as defined in the Purchase
Agreement for the Charterhouse Subordinated Notes.

    12.2     Effect of Event of Default.  If any Event of Default described in
             --------------------------
Section 12.1.4 shall occur, the Commitments (if they have not theretofore
- --------------
terminated) shall immediately terminate and the Notes and all other obligations
hereunder shall become immediately due and payable and the Company shall become
immediately obligated to deliver to the Agent cash collateral in an amount equal
to the outstanding face amount of all Letters of Credit, all without
presentment, demand, protest or notice of any kind; and, if any other Event of
Default shall occur and be continuing, the Agent (upon written request of the
Required Banks) shall declare the Commitments (if they have not theretofore
terminated) to be terminated and/or declare all Notes and all other obligations
hereunder to be due and payable and/or demand that the Company immediately
deliver to the Agent cash collateral in amount equal to the outstanding face
amount of all Letters of Credit, whereupon the Commitments (if they have not
theretofore terminated) shall immediately terminate and/or all Notes and all
other obligations hereunder shall become immediately due and payable and/or the
Company shall immediately become obligated to deliver to the Agent cash
collateral in an amount equal to the face amount of all Letters of Credit, all
without presentment, demand, protest or notice of any kind.  The Agent shall
promptly advise the Company of any such declaration, but failure to do so shall
not impair the effect of such declaration.  Notwithstanding the foregoing, the
effect as an Event of Default of any event described in Section
                                                        --------

                                       55
<PAGE>

12.1.1 or Section 12.1.4 may be waived by the written concurrence of all of the
Banks, and the effect as an Event of Default of any other event described in
this Section 12 may be waived by the written concurrence of the Required Banks.
Any cash collateral delivered hereunder shall be held by the Agent (without
liability for interest thereon) and applied to obligations arising in connection
with any drawing under a Letter of Credit. After the expiration or termination
of all Letters of Credit, such cash collateral shall be applied by the Agent to
any remaining obligations hereunder and any excess shall be delivered to the
Company or as a court of competent jurisdiction may elect.

      SECTION 13  THE AGENT.

      13.1  Appointment and Authorization.  (a) Each Bank hereby irrevocably
           -----------------------------
(subject to Section 13.9) appoints, designates and authorizes the Agent to take
            ------------
such action on its behalf under the provisions of this Agreement and each other
Loan Document and to exercise such powers and perform such duties as are
expressly delegated to it by the terms of this Agreement or any other Loan
Document, together with such powers as are reasonably incidental thereto.
Notwithstanding any provision to the contrary contained elsewhere in this
Agreement or in any other Loan Document, the Agent shall not have any duties or
responsibilities except those expressly set forth herein, nor shall the Agent
have or be deemed to have any fiduciary relationship with any Bank, and no
implied covenants, functions, responsibilities, duties, obligations or
liabilities shall be read into this Agreement or any other Loan Document or
otherwise exist against the Agent.

     (b) Each Issuing Bank shall act on behalf of the Revolving Banks with
respect to any Letters of Credit issued by it and the documents associated
therewith.  Each Issuing Bank shall have all of the benefits and immunities (i)
provided to the Agent in this Section 13 with respect to any acts taken or
                              ----------
omissions suffered by such Issuing Bank in connection with Letters of Credit
issued by it or proposed to be issued by it and the applications and agreements
for letters of credit pertaining to such Letters of Credit as fully as if the
term "Agent", as used in this Section 13, included such Issuing Bank with
                              ----------
respect to such acts or omissions and (ii) as additionally provided in this
Agreement with respect to the Issuing Banks.

     (c) The Swing Line Bank shall have all of the benefits and immunities (i)
provided to the Agent in this Section 13 with respect to any acts taken or
                              ----------
omissions suffered by the Swing Line Bank in connection with Swing Line Loans
made or proposed to be made by it as fully as if the term "Agent", as used in
this Section 13, included the Swing Line Bank with respect to such acts or
     ----------
omissions and (ii) as additionally provided in this Agreement with respect to
the Swing Line Bank.

      13.2  Delegation of Duties.  The Agent may execute any of its duties under
            --------------------
this Agreement or any other Loan Document by or through agents, employees or
attorneys-in-fact and shall be entitled to advice of counsel concerning all
matters pertaining to such duties.  The Agent shall not be responsible for the
negligence or misconduct of any agent or attorney-in-fact that it selects with
reasonable care.

                                       56
<PAGE>

      13.3  Liability of Agent.  None of the Agent-Related Persons shall (i) be
            ------------------
liable for any action taken or omitted to be taken by any of them under or in
connection with this Agreement or any other Loan Document or the transactions
contemplated hereby (except for its own gross negligence or willful misconduct),
or (ii) be responsible in any manner to any of the Banks for any recital,
statement, representation or warranty made by the Company or any Subsidiary or
Affiliate of the Company, or any officer thereof, contained in this Agreement or
in any other Loan Document, or in any certificate, report, statement or other
document referred to or provided for in, or received by the Agent under or in
connection with, this Agreement or any other Loan Document, or the validity,
effectiveness, genuineness, enforceability or sufficiency of this Agreement or
any other Loan Document, or for any failure of the Company or any other party to
any Loan Document to perform its obligations hereunder or thereunder.  No Agent-
Related Person shall be under any obligation to any Bank to ascertain or to
inquire as to the observance or performance of any of the agreements contained
in, or conditions of, this Agreement or any other Loan Document, or to inspect
the properties, books or records of the Company or any of the Company's
Subsidiaries or Affiliates.

      13.4  Reliance by Agent.  The Agent shall be entitled to rely, and
            -----------------
shall be fully protected in relying, upon any writing, resolution, notice,
consent, certificate, affidavit, letter, telegram, facsimile, telex or telephone
message, statement or other document or conversation believed by it to be
genuine and correct and to have been signed, sent or made by the proper Person
or Persons, and upon advice and statements of legal counsel (including counsel
to the Company), independent accountants and other experts selected by the
Agent. The Agent shall be fully justified in failing or refusing to take any
action under this Agreement or any other Loan Document unless it shall first
receive such advice or concurrence of the Required Banks as it deems appropriate
and, if it so requests, confirmation from the Banks of their obligation to
indemnify the Agent against any and all liability and expense which may be
incurred by it by reason of taking or continuing to take any such action. The
Agent shall in all cases be fully protected in acting, or in refraining from
acting, under this Agreement or any other Loan Document in accordance with a
request or consent of the Required Banks and such request and any action taken
or failure to act pursuant thereto shall be binding upon all of the Banks.

      13.5  Notice of Default.  The Agent shall not be deemed to have
            -----------------
knowledge or notice of the occurrence of any Event of Default or Unmatured Event
of Default except with respect to defaults in the payment of principal, interest
and fees required to be paid to the Agent for the account of the Banks, unless
the Agent shall have received written notice from a Bank or the Company
referring to this Agreement, describing such Event of Default or Unmatured Event
of Default and stating that such notice is a "notice of default". The Agent will
notify the Banks of its receipt of any such notice. The Agent shall take such
action with respect to such Event of Default or Unmatured Event of Default as
may be requested by the Required Banks in accordance with Section 12; provided,
however, that unless and until the Agent has received any such request, the
Agent may (but shall not be obligated to) take such action, or refrain from
taking such action, with respect to such Event of Default or Unmatured Event of
Default as it shall deem advisable or in the best interest of the Banks.

                                       57
<PAGE>

      13.6  Credit Decision.  Each Bank acknowledges that none of the Agent-
            ---------------
Related Persons has made any representation or warranty to it, and that no act
by the Agent hereafter taken, including any review of the affairs of the Company
and its Subsidiaries, shall be deemed to constitute any representation or
warranty by any Agent-Related Person to any Bank.  Each Bank represents to the
Agent that it has, independently and without reliance upon any Agent-Related
Person and based on such documents and information as it has deemed appropriate,
made its own appraisal of and investigation into the business, prospects,
operations, property, financial and other condition and creditworthiness of the
Company and its Subsidiaries, and all applicable bank regulatory laws relating
to the transactions contemplated hereby, and made its own decision to enter into
this Agreement and to extend credit to the Company hereunder.  Each Bank also
represents that it will, independently and without reliance upon any Agent-
Related Person and based on such documents and information as it shall deem
appropriate at the time, continue to make its own credit analysis, appraisals
and decisions in taking or not taking action under this Agreement and the other
Loan Documents, and to make such investigations as it deems necessary to inform
itself as to the business, prospects, operations, property, financial and other
condition and creditworthiness of the Company.  Except for notices, reports and
other documents expressly herein required to be furnished to the Banks by the
Agent, the Agent shall not have any duty or responsibility to provide any Bank
with any credit or other information concerning the business, prospects,
operations, property, financial or other condition or creditworthiness of the
Company which may come into the possession of any of the Agent-Related Persons.

      13.7  Indemnification.  Whether or not the transactions contemplated
            ---------------
hereby are consummated, the Banks shall indemnify upon demand the Agent-Related
Persons (to the extent not reimbursed by or on behalf of the Company and without
limiting the obligation of the Company to do so), pro rata (according to their
respective Total Percentages), from and against any and all Indemnified
Liabilities; provided that no Bank shall be liable for any payment to the Agent-
Related Person of any portion of the Indemnified Liabilities resulting solely
from such Person's gross negligence or willful misconduct. Without limitation of
the foregoing, each Bank shall reimburse the Agent upon demand for its ratable
share (according to its Total Percentage) of any costs or out-of-pocket expenses
(including reasonable fees of attorneys for the Agent (including the allocable
costs of internal legal services and all disbursements of internal counsel))
incurred by the Agent in connection with the preparation, execution, delivery,
administration, modification, amendment or enforcement (whether through
negotiations, legal proceedings or otherwise) of, or legal advice in respect of
rights or responsibilities under, this Agreement, any other Loan Document, or
any document contemplated by or referred to herein, to the extent that the Agent
is not reimbursed for such expenses by or on behalf of the Company. The
undertaking in this Section shall survive repayment of the Loans, cancellation
of the Notes, any foreclosure under, or any modification, release or discharge
of, any or all of the Collateral Documents, any termination of this Agreement
and the resignation or replacement of the Agent.

     For the purposes of this Section 13.7, "Indemnified Liabilities" shall
                              ------------   -----------------------
mean:  any and all liabilities, obligations, losses, damages, penalties,
actions, judgments, suits, costs, charges, expenses and disbursements (including
reasonable fees of attorneys for the Agent (including the allocable costs of
internal legal services and all disbursements of internal counsel)) of any kind
or nature whatsoever which

                                       58
<PAGE>

may at any time (including at any time following repayment of the Loan and the
termination, resignation or replacement of the Agent or the replacement of any
Bank) be imposed on, incurred by or asserted against any Agent-Related Person in
any way relating to or arising out of this Agreement or any document
contemplated by or referred to herein, or the transactions contemplated hereby,
or any action taken or omitted by any such Person under or in connection with
any of the foregoing, including with respect to any investigation, litigation or
proceeding (including (a) any case, action or proceeding before any court or
other governmental authority relating to bankruptcy, reorganization, insolvency,
liquidation, receivership, dissolution, winding-up or relief of debtors, or (b)
any general assignment for the benefit of creditors, composition, marshalling of
assets for creditors, or other, similar arrangement in respect of its creditors
generally or any substantial portion of its creditors; undertaken under U.S.
Federal, state or foreign law, including the Bankruptcy Code, and including any
appellate proceeding) related to or arising out of this Agreement or the
Commitments or the use of the proceeds thereof, whether or not any Agent-Related
Person, any Bank or any of their respective officers, directors, employees,
counsel, agents or attorneys-in-fact is a party thereto.

      13.8  Agent in Individual Capacity.  BofA and its Affiliates may make
            ----------------------------
loans to, issue letters of credit for the account of, accept deposits from,
acquire equity interests in and generally engage in any kind of banking, trust,
financial advisory, underwriting or other business with the Company and its
Subsidiaries and Affiliates as though BofA were not the Agent, the Issuing Bank
or the Swing Line Bank hereunder and without notice to or consent of the Banks.
The Banks acknowledge that, pursuant to such activities, BofA or its Affiliates
may receive information regarding the Company or its Affiliates (including
information that may be subject to confidentiality obligations in favor of the
Company or such Subsidiary) and acknowledge that the Agent shall be under no
obligation to provide such information to them. With respect to their Loans,
BofA and its Affiliates shall have the same rights and powers under this
Agreement as any other Bank and may exercise the same as though BofA were not
the Agent, the Issuing Bank and the Swing Line Bank, and the terms "Bank" and
"Banks" include BofA and its Affiliates, to the extent applicable, in their
individual capacities.

      13.9  Successor Agent.  The Agent may, and at the request of the Required
            ---------------
Banks shall, resign as Agent upon 30 days' notice to the Banks.  If the Agent
resigns under this Agreement, the Required Banks shall, with (so long as no
Event of Default exists) the consent of the Company (which shall not be
unreasonably withheld or delayed), appoint from among the Banks a successor
agent for the Banks.  If no successor agent is appointed prior to the effective
date of the resignation of the Agent, the Agent may appoint, after consulting
with the Banks and the Company, a successor agent from among the Banks.  Upon
the acceptance of its appointment as successor agent hereunder, such successor
agent shall succeed to all the rights, powers and duties of the retiring Agent
and the term "Agent" shall mean such successor agent, and the retiring Agent's
appointment, powers and duties as Agent shall be terminated.  After any retiring
Agent's resignation hereunder as Agent, the provisions of this Section 13 and
                                                               ----------
Sections 14.6 and 14.13 shall inure to its benefit as to any actions taken or
- -------------     -----
omitted to be taken by it while it was Agent under this Agreement.  If no
successor agent has accepted appointment as Agent by the date which is 30 days
following a retiring Agent's notice of resignation, the

                                       59
<PAGE>

retiring Agent's resignation shall nevertheless thereupon become effective and
the Banks shall perform all of the duties of the Agent hereunder until such
time, if any, as the Required Banks appoint a successor agent as provided for
above. Notwithstanding the foregoing, however, BofA may not be removed as the
Agent at the request of the Required Banks unless BofA shall also simultaneously
be replaced as an "Issuing Bank" and the "Swing Line Bank" hereunder pursuant to
documentation in form and substance reasonably satisfactory to BofA.

      13.10  Withholding Tax.
             ---------------

          (a)  If any Bank is a "foreign corporation, partnership or trust"
     within the meaning of the Code and such Bank claims exemption from, or a
     reduction of, U.S. withholding tax under Sections 1441 or 1442 of the Code,
     such Bank agrees to deliver to the Agent:

               (i)  if such Bank claims an exemption from, or a reduction of,
          withholding tax under a United States tax treaty, properly completed
          Internal Revenue Service ("IRS") Forms 1001 and W-8 before the payment
                                     ---
          of any interest in the first calendar year and before the payment of
          any interest in each third succeeding calendar year during which
          interest may be paid under this Agreement;

               (ii)  if such Bank claims that interest paid under this Agreement
          is exempt from United States withholding tax because it is effectively
          connected with a United States trade or business of such Bank, two
          properly completed and executed copies of IRS Form 4224 before the
          payment of any interest is due in the first taxable year of such Bank
          and in each succeeding taxable year of such Bank during which interest
          may be paid under this Agreement, and IRS Form W-9; and

               (iii)  such other form or forms as may be required under the Code
          or other laws of the United States as a condition to exemption from,
          or reduction of, United States withholding tax.

          Such Bank agrees to promptly notify the Agent of any change in
          circumstances which would modify or render invalid any claimed
          exemption or reduction.

          (b)  If any Bank claims exemption from, or reduction of, withholding
     tax under a United States tax treaty by providing IRS Form 1001 and such
     Bank sells, assigns, grants a participation in, or otherwise transfers all
     or part of the obligations of the Company to such Bank, such Bank agrees to
     notify the Agent of the percentage amount in which it is no longer the
     beneficial owner of such obligations of the Company hereunder.  To the
     extent of such percentage amount, the Agent will treat such Bank's IRS Form
     1001 as no longer valid.

                                       60
<PAGE>

          (c)  If any Bank claiming exemption from United States withholding tax
     by filing IRS Form 4224 with the Agent sells, assigns, grants a
     participation in, or otherwise transfers all or part of the obligations of
     the Company to such Bank hereunder, such Bank agrees to undertake sole
     responsibility for complying with the withholding tax requirements imposed
     by Sections 1441 and 1442 of the Code.

          (d)  If any Bank is entitled to a reduction in the applicable
     withholding tax, the Agent may withhold from any interest payment to such
     Bank an amount equivalent to the applicable withholding tax after taking
     into account such reduction.  If the forms or other documentation required
     by subsection (a) of this Section are not delivered to the Agent, then the
        --------------
     Agent may withhold from any interest payment to such Bank not providing
     such forms or other documentation an amount equivalent to the applicable
     withholding tax.

          (e)  If the IRS or any other governmental authority of the United
     States or any other jurisdiction asserts a claim that the Agent did not
     properly withhold tax from amounts paid to or for the account of any Bank
     (because the appropriate form was not delivered or was not properly
     executed, or because such Bank failed to notify the Agent of a change in
     circumstances which rendered the exemption from, or reduction of,
     withholding tax ineffective, or for any other reason) such Bank shall
     indemnify the Agent fully for all amounts paid, directly or indirectly, by
     the Agent as tax or otherwise, including penalties and interest, and
     including any taxes imposed by any jurisdiction on the amounts payable to
     the Agent under this Section, together with all costs and expenses
     (including reasonable fees of attorneys for the Agent (including the
     allocable costs of internal legal services and all disbursements of
     internal counsel)).  The obligation of the Banks under this subsection
     shall survive the repayment of the Loans, cancellation of the Notes, any
     termination of this Agreement and the resignation or replacement of the
     Agent.

     13.11  Collateral Matters.  (a) The Banks irrevocably authorize the Agent,
            ------------------
at its option and in its discretion, (i) to release any Lien granted to or held
by the Agent under any Collateral Document (A) upon termination of the
Commitments and payment in full of all Loans and all other obligations of the
Company hereunder and the expiration or termination of all Letters of Credit;
(B) on property sold or to be sold or disposed of as part of or in connection
with any disposition permitted hereunder; (C) on any property of a Person which
is released from its obligations under the Guaranty pursuant to clause (b) below
                                                                ----------
or (D) subject to Section 14.1, if approved, authorized or ratified in writing
                  ------------
by the Required Banks; and (ii) to subordinate its interest in any Collateral to
the holder of any Lien permitted by clause (d)(i) or (d)(iii) of Section 10.8;
                                    ------ ------    --------    ------------
and (iii) to execute and deliver UCC releases and/or subordinations with respect
to any property in which neither the Company nor any Subsidiary has any interest
(other than an interest as lessor of such property under an operating lease).

                                       61
<PAGE>

     (b)  The Banks irrevocably authorize the Agent, at its option and in its
discretion, to release any Guarantor from its obligations under the Guaranty if
such Guarantor ceases to be a Subsidiary of the Company as a result of a
transaction permitted hereunder.

     (c)  Upon request by the Agent at any time, the Banks will confirm in
writing the Agent's authority to release particular types or items of
Collateral, or to release a Guarantor, pursuant to this Section 13.11 (it being
                                                        -------------
understood that the Agent is not required to obtain any such confirmation).

      13.12  Funding Reliance.  (a) Unless the Agent receives notice from a
             ----------------
Bank by 1:00 p.m., Chicago time, on the day of a proposed borrowing that such
Bank will not make available to the Agent an amount equal to its Revolving
Percentage or Term Percentage, as applicable, of such borrowing, the Agent may
assume that such Bank has made such amount available to the Agent and, in
reliance upon such assumption, make a corresponding amount available to the
Company. If and to the extent such Bank has not made such amount available to
the Agent, such Bank and the Company jointly and severally agree to repay such
amount to the Agent forthwith on demand, together with interest thereon at the
interest rate applicable to Loans comprising such borrowing or, in the case of
any Bank which repays such amount within three Business Days, the Federal Funds
Rate (together with such other compensatory amounts as may be required to be
paid by such Bank to the Agent pursuant to the Rules for Interbank Compensation
of the Council on International Banking or the Clearinghouse Compensation
Committee, as applicable, as in effect from time to time). Nothing set forth in
this clause (a) shall relieve any Bank of any obligation it may have to make any
Loan hereunder.

     (b) Unless the Agent receives notice from the Company prior to the due date
for any payment hereunder that the Company does not intend to make such payment,
the Agent may assume that the Company has made such payment and, in reliance
upon such assumption, make available to each applicable Bank its share of such
payment.  If and to the extent that the Company has not made any such payment to
the Agent, each Bank which received a share of such payment shall repay such
share (or the relevant portion thereof) to the Agent forthwith on demand,
together with interest thereon at the Base Rate (or, in the case of any Bank
which repays such amount within three Business Days, the Federal Funds Rate).
Nothing set forth in this clause (b) shall relieve the Company of any obligation
                          ----------
it may have to make any payment hereunder.

      13.13  Other Agents.  No Bank identified on the facing page or the
             ------------
signature pages of this Agreement as the "Documentation Agent" or "Syndication
Agent" shall have any right, power, obligation, liability, responsibility or
duty under this Agreement other than those applicable to all Banks as such.
Without limiting the foregoing, no Bank so identified as the "Documentation
Agent" or "Syndication Agent" shall have or be deemed to have any fiduciary
relationship with any Bank. Each Bank acknowledges that it has not relied, and
will not rely, on any Bank so identified in deciding to enter into this
Agreement or in taking or not taking action hereunder.

      SECTION 14  GENERAL.

                                       62
<PAGE>

      14.1  Waiver; Amendments.  No delay on the part of the Agent or any Bank
            ------------------
in the exercise of any right, power or remedy shall operate as a waiver thereof,
nor shall any single or partial exercise by any of them of any right, power or
remedy preclude other or further exercise thereof, or the exercise of any other
right, power or remedy.  No amendment, modification or waiver of, or consent
with respect to, any provision of this Agreement or the Notes shall in any event
be effective unless the same shall be in writing and signed and delivered by
Banks having an aggregate Total Percentage of not less than the aggregate Total
Percentage expressly designated herein with respect thereto or, in the absence
of such designation as to any provision of this Agreement or the Notes, by the
Required Banks, and then any such amendment, modification, waiver or consent
shall be effective only in the specific instance and for the specific purpose
for which given.  No amendment, modification, waiver or consent shall change the
Revolving Percentage (except as provided in Section 6.1.2) or Term Percentage of
                                            -------------
any Bank without the consent of such Bank.  No amendment, modification, waiver
or consent shall (i) extend or increase the amount of the Revolving Commitments
(except as provided in Section 6.1.2) or the Term Commitments, (ii) extend the
                       -------------
date for payment of any principal of or interest on any Loan or any fee payable
hereunder, (iii) reduce the principal amount of any Loan, the rate of interest
thereon or any fee payable hereunder, (iv) release the Guaranty (other than with
respect to a Guarantor which ceases to be a Subsidiary as a result of a
transaction permitted hereunder) or all or any substantial part of the
collateral granted under the Collateral Documents or (v) reduce the aggregate
Total Percentage required to effect an amendment, modification, waiver or
consent without, in each case, the consent of all Banks (provided that (a) the
scheduled Revolving Termination Date may be extended solely with the consent of
all Revolving Banks and (b) the amount of the Revolving Commitments may be
increased with the consent of all Revolving Banks and the consent of Term Banks
having Term Percentages of more than 50%). No provisions of Section 13 or other
                                                            ----------
provision of this Agreement affecting the Agent in its capacity as such shall be
amended, modified or waived without the consent of the Agent.  No provision of
this Agreement relating to the rights or duties of an Issuing Bank in its
capacity as such shall be amended, modified or waived without the consent of
such Issuing Bank.  No provision of this Agreement relating to the rights or
duties of a Swing Line Bank in its capacity as such shall be amended, modified
or waived without the consent of such Swing Line Bank.

      14.2  Confirmations.  The Company and each holder of a Note agree from
            -------------
time to time, upon written request received by it from the other, to confirm to
the other in writing (with a copy of each such confirmation to the Agent) the
aggregate unpaid principal amount of the Loans then outstanding under such Note.

      14.3  Notices.  Except as otherwise provided in Section 2.2, all notices
            -------                                   -----------
hereunder shall be in writing (including facsimile transmission) and shall be
sent to the applicable party at its address shown on Schedule 14.3 or at such
                                                     -------------
other address as such party may, by written notice received by the other
parties, have designated as its address for such purpose.  Notices sent by
facsimile transmission shall be deemed to have been given when sent; notices
sent by mail shall be deemed to have been given three Business Days after the
date when sent by registered or certified mail, postage prepaid; and notices
sent by hand delivery or overnight courier service shall be deemed to have been
given when received.  For purposes of Sections 2.2 and 2.4, the Agent and the
                                      ------------     ---
Swing Line Bank shall be entitled to rely on

                                       63
<PAGE>

telephonic instructions from any person that the Agent or the Swing Line Bank in
good faith believes is an authorized officer or employee of the Company, and the
Company shall hold the Agent, the Swing Line Bank and each Bank harmless from
any loss, cost or expense resulting from any such reliance.

      14.4  Computations.  Where the character or amount of any asset or
            ------------
liability or item of income or expense is required to be determined, or any
consolidation or other accounting computation is required to be made, for the
purpose of this Agreement, such determination or calculation shall, to the
extent applicable and except as otherwise specified in this Agreement, be made
in accordance with GAAP, consistently applied; provided that if the Company
notifies the Agent that the Company wishes to amend any covenant in Section 10
to eliminate or to take into account the effect of any change in GAAP on the
operation of such covenant (or if the Agent notifies the Company that the
Required Banks wish to amend Section 10 for such purpose), then the Company's
compliance with such covenant shall be determined on the basis of GAAP in effect
immediately before the relevant change in GAAP became effective, until either
such notice is withdrawn or such covenant is amended in a manner satisfactory to
the Company and the Required Banks.

      14.5  Regulation U.  Each Bank represents that it in good faith is not
            ------------
relying, either directly or indirectly, upon any Margin Stock as collateral
security for the extension or maintenance by it of any credit provided for in
this Agreement.

      14.6  Costs, Expenses and Taxes.  The Company agrees to pay on demand all
            -------------------------
reasonable out-of-pocket costs and expenses of Agent-Related Persons (including
the reasonable accounting fees, appraisal fees and fees and charges of counsel
for the Agent-Related Persons and of local counsel, if any, who may be retained
by said counsel) in connection with the preparation, execution, delivery and
administration of this Agreement, the other Loan Documents and all other
documents provided for herein or delivered or to be delivered hereunder or in
connection herewith (including any amendments, supplements or waivers to any
Loan Documents), and all reasonable out-of-pocket costs and expenses (including
reasonable accounting fees, appraisal fees and attorneys' fees, court costs and
other legal expenses and allocated costs of staff counsel) incurred by the
Agent-Related Persons and each Bank after an Event of Default in connection with
the enforcement of this Agreement, the other Loan Documents or any such other
documents.  Each Bank agrees to reimburse the Agent for such Bank's pro rata
share (based on its respective Total Percentage) of any such costs and expenses
of the Agent not paid by the Company.  In addition, the Company agrees to pay,
and to save the Agent and the Banks harmless from all liability for, (a) any
stamp or other taxes (excluding income taxes and franchise taxes based on net
income) which may be payable in connection with the execution and delivery of
this Agreement, the borrowings hereunder, the issuance of the Notes or the
execution and delivery of any other Loan Document or any other document provided
for herein or delivered or to be delivered hereunder or in connection herewith
and (b) any fees of the Company's auditors in connection with any reasonable
exercise by the Agent and the Banks of their rights pursuant to Section 10.2.
                                                                ------------
All obligations provided for in this Section 14.6 shall survive repayment of the
                                     ------------
Loans, cancellation of the Notes and any termination of this Agreement.

                                       64
<PAGE>

      14.7  Subsidiary References.  The provisions of this Agreement relating to
            ---------------------
Subsidiaries shall apply only during such times as the Company has one or more
Subsidiaries.

      14.8  Captions.  Section captions used in this Agreement are for
            --------
convenience only and shall not affect the construction of this Agreement.

      14.9  Assignments; Participations.
            ---------------------------

      14.9.1. Assignments.  Any Bank may, with the prior written consents of the
              -----------
Company (provided that no written consent of the Company shall be required if an
Unmatured Event of Default or Event of Default has occurred and is continuing)
and the Agent (which consents shall not be unreasonably delayed or withheld), at
any time assign and delegate to one or more commercial banks or other Persons
(any Person to whom such an assignment and delegation is to be made being herein
called an "Assignee"), all or any fraction of such Bank's Loans and Commitments;
           --------
provided that (a) any assignment of a Revolving Commitment (or, after
- --------
termination of the Revolving Commitments, of Revolving Loans) shall be of a
constant, and not a varying, percentage of all of the assigning Bank's rights
and obligations in respect of its Revolving Commitment, Revolving Loans and
participations in Letters of Credit and Swing Line Loans and shall be in a
minimum aggregate amount equal to the lesser of (i) the assigning Bank's
remaining Revolving Commitment (or, if the Revolving Commitments have
terminated, remaining Revolving Loans and participations in Letters of Credit
and Swing Line Loans) and (ii) $5,000,000 (provided that any Bank may assign a
lesser amount to an Assignee between the Signing Date and the Effective Date);
(b) any assignment of a Term Commitment (or, after the termination of the Term
Commitments, any Term Loan) shall be in a minimum aggregate amount equal to the
lesser of (i) the assigning Bank's remaining Term Commitment (or if the Term
Commitments have terminated, Term Loan) and (ii) $2,000,000, (c) no assignment
and delegation may be made to any Person if, at the time of such assignment and
delegation, the Company would be obligated to pay any greater amount under
Section 7.6 or Section 8 to the Assignee than the Company is then obligated to
- -----------    ---------
pay to the assigning Bank under such Sections (and if any assignment is made in
violation of the foregoing, the Company will not be required to pay the
incremental amounts); and (d) the Company and the Agent shall be entitled to
continue to deal solely and directly with such Bank in connection with the
interests so assigned and delegated to an Assignee until the date when all of
the following conditions shall have been met:

          (x)  five Business Days (or such lesser period of time as the Agent
     and the assigning Bank shall agree) shall have passed after written notice
     of such assignment and delegation, together with payment instructions,
     addresses and related information with respect to such Assignee, shall have
     been given to the Company and the Agent by such assigning Bank and the
     Assignee,

          (y)  the assigning Bank and the Assignee shall have executed and
     delivered to the Company and the Agent an assignment agreement
     substantially in the form of Exhibit G (an

                                       65
<PAGE>

     "Assignment Agreement"), together with any documents required to be
      --------------------
     delivered thereunder, which Assignment Agreement shall have been accepted
     by the Agent, and

          (z)  the assigning Bank or the Assignee shall have paid the Agent a
     processing fee of $3,500.

From and after the date on which the conditions described above have been met,
(x) such Assignee shall be deemed automatically to have become a party hereto
and, to the extent that rights and obligations hereunder have been assigned and
delegated to such Assignee pursuant to such Assignment Agreement, shall have the
rights and obligations of a Bank hereunder, and (y) the assigning Bank, to the
extent that rights and obligations hereunder have been assigned and delegated by
it pursuant to such Assignment Agreement, shall be released from its obligations
hereunder.  Within five Business Days after effectiveness of any assignment and
delegation, the Company shall execute and deliver to the Agent (for delivery to
the Assignee and the Assignor, as applicable) one or more new Notes in the
appropriate amounts dated the effective date of such assignment (and the
assigning Bank shall mark any predecessor Notes "exchanged" and deliver such
Notes to the Company).  The Company designates the Agent as its agent for
maintaining a book entry record of ownership identifying the Banks and the
amount of the respective Loans and Notes which they own.  The foregoing
provisions are intended to comply with the registration requirements in Treasury
Regulation Section 5f.103-1 so that the Loans and Notes are considered to be in
"registered form" pursuant to such regulation.  Such book entry records shall be
conclusive and binding, absent manifest error, regarding ownership of the Loans
and the Notes.  Any attempted assignment and delegation not made in accordance
with this Section 14.9.1 shall be null and void.
          --------------

     Notwithstanding the foregoing provisions of this Section 14.9.1 or any
                                                      --------------
other provision of this Agreement, (i) any Bank may at any time assign all or
any portion of its Loans and its Notes to a Federal Reserve Bank and (ii) any
Bank that is a fund that invests in bank loans may assign all or any portion of
its Loans and Notes to any holders of obligations owed, or securities issued, by
such fund as security for such obligations or securities, or to any trustee for,
or any other representative of, such holders (but no such assignment shall
release any Bank from any of its obligations hereunder).

      14.9.2.  Participations.  Any Bank may at any time sell to one or more
               --------------
commercial banks or other Persons participating interests in any Loan owing to
such Bank, any Note held by such Bank, any Commitment of such Bank, the direct
or participation interest of such Bank in any Letter of Credit or any other
interest of such Bank hereunder (any Person purchasing any such participating
interest being herein called a "Participant"); provided that any Bank selling
                                -----------    --------
any such participating interest shall give notice thereof to the Company.  In
the event of a sale by a Bank of a participating interest to a Participant, (x)
such Bank shall remain the holder of its Notes for all purposes of this
Agreement, (y) the Company and the Agent shall continue to deal solely and
directly with such Bank in connection with such Bank's rights and obligations
hereunder and (z) all amounts payable by the Company shall be determined as if
such Bank had not sold such participation and shall be paid directly to such
Bank.  No Participant (other than a Participant which (i) is an affiliate of the
participating Bank and (ii) holds a 100% participation in the interests of such
Bank hereunder) shall have any direct or indirect voting

                                       66
<PAGE>

rights hereunder except with respect to any of the events (excluding the events
described in clause (v) thereof) described in the third to last sentence of
Section 14.1. Each Bank agrees to incorporate the requirements of the preceding
sentence into each participation agreement which such Bank enters into with any
Participant. The Company agrees that if amounts outstanding under this Agreement
and the Notes are due and payable (as a result of acceleration or otherwise),
each Participant shall be deemed to have the right of setoff in respect of its
participating interest in amounts owing under this Agreement, any Note and with
respect to any Letter of Credit to the same extent as if the amount of its
participating interest were owing directly to it as a Bank under this Agreement
or such Note; provided that such right of setoff shall be subject to the
obligation of each Participant to share with the Banks, and the Banks agree to
share with each Participant, as provided in Section 7.5. The Company also agrees
that each Participant shall be entitled to the benefits of Section 7.6 and
Section 8 as if it were a Bank (provided that no Participant shall receive any
greater compensation pursuant to Section 7.6 or Section 8 than would have been
paid to the participating Bank if no participation had been sold). Each Bank
which sells one or more participations will maintain a book entry record of
ownership identifying the Participant(s) and the amount of the participation(s)
owned by such Participant(s). Such book entry record of ownership shall be
maintained by such Bank as agent for the Company and the Agent. This provision
is intended to comply with the registration requirements in Treasury Regulation
Section 5f.103-1 so that the Loans and Notes are considered to be in "registered
form" pursuant to such regulation. Such book entry records shall be conclusive
and binding, absent manifest error, regarding the ownership of such
participations.

      14.10  Governing Law.  This Agreement and each Note shall be a contract
             -------------
made under and governed by the internal laws of the State of Illinois.  Whenever
possible each provision of this Agreement shall be interpreted in such manner as
to be effective and valid under applicable law, but if any provision of this
Agreement shall be prohibited by or invalid under applicable law, such provision
shall be ineffective to the extent of such prohibition or invalidity, without
invalidating the remainder of such provision or the remaining provisions of this
Agreement.  All obligations of the Company and rights of the Agent and the Banks
expressed herein or in any other Loan Document shall be in addition to and not
in limitation of those provided by applicable law.

      14.11  Counterparts.  This Agreement may be executed in any number of
             ------------
counterparts and by the different parties hereto on separate counterparts and
each such counterpart shall be deemed to be an original, but all such
counterparts shall together constitute but one and the same Agreement.  When
counterparts executed by all of the parties hereto shall have been lodged with
the Agent (or, in the case of any Bank as to which an executed counterpart shall
not have been so lodged, the Agent shall have received confirmation from such
Bank of execution of a counterpart hereof by such Bank), the Agent shall notify
the Company and each Bank that the Signing Date has occurred..

      14.12  Successors and Assigns.  This Agreement shall be binding upon the
             ----------------------
Company, the Banks and the Agent and their respective successors and assigns,
and shall inure to the benefit of the Company, the Banks and the Agent and the
successors and assigns of the Banks and the Agent.

      14.13  Indemnification by the Company.
             ------------------------------

                                       67
<PAGE>

     (a) In consideration of the execution and delivery of this Agreement by the
Agent and the Banks and the agreement to extend the Commitments provided
hereunder, the Company hereby agrees to indemnify, exonerate and hold the Agent,
each Bank and each of the officers, directors, employees, Affiliates and agents
of the Agent and each Bank (each a "Bank Party") free and harmless from and
                                    ----------
against any and all actions, causes of action, suits, losses, liabilities,
damages and expenses, including reasonable attorneys' fees and charges and
allocated costs of staff counsel (collectively, for purposes of this Section
                                                                     -------
14.13, called the "Indemnified Liabilities"), incurred by the Bank Parties or
- -----              -----------------------
any of them as a result of, or arising out of, or relating to (i) any tender
offer, merger, purchase of stock, purchase of assets or other similar
transaction financed or proposed to be financed in whole or in part, directly or
indirectly, with the proceeds of any of the Loans, (ii) the use, handling,
release, emission, discharge, transportation, storage, treatment or disposal of
any hazardous substance at any property owned or leased by the Company or any
Subsidiary, (iii) any violation of any Environmental Laws with respect to
conditions at any property owned or leased by the Company or any Subsidiary or
the operations conducted thereon, (iv) the investigation, cleanup or remediation
of offsite locations at which the Company or any Subsidiary or their respective
predecessors are alleged to have directly or indirectly disposed of hazardous
substances or (v) the execution, delivery, performance or enforcement of this
Agreement or any other Loan Document by any of the Bank Parties, except for any
such Indemnified Liabilities arising on account of any such Bank Party's gross
negligence or willful misconduct.  If and to the extent that the foregoing
undertaking may be unenforceable for any reason, the Company hereby agrees to
make the maximum contribution to the payment and satisfaction of each of the
Indemnified Liabilities which is permissible under applicable law.  Nothing set
forth above shall be construed to relieve any Bank Party from any obligation it
may have under this Agreement.

     (b) All obligations provided for in this Section 14.13 shall survive
                                              -------------
repayment of the Loans, cancellation of the Notes,  any foreclosure under, or
any modification, release or discharge of any or all of the Collateral Documents
and any termination of this Agreement.

      14.14  Forum Selection and Consent to Jurisdiction.  ANY LITIGATION BASED
             -------------------------------------------
HEREON, OR ARISING OUT OF, UNDER, OR IN CONNECTION WITH THIS AGREEMENT OR ANY
OTHER LOAN DOCUMENT, SHALL BE BROUGHT AND MAINTAINED EXCLUSIVELY IN THE COURTS
OF THE STATE OF ILLINOIS OR IN THE UNITED STATES DISTRICT COURT FOR THE NORTHERN
DISTRICT OF ILLINOIS; PROVIDED, HOWEVER, THAT ANY SUIT SEEKING ENFORCEMENT
                      --------  -------
AGAINST ANY COLLATERAL OR OTHER PROPERTY MAY BE BROUGHT, AT THE AGENT'S OPTION,
IN THE COURTS OF ANY JURISDICTION WHERE SUCH COLLATERAL OR OTHER PROPERTY MAY BE
FOUND. THE COMPANY HEREBY EXPRESSLY AND IRREVOCABLY SUBMITS TO THE JURISDICTION
OF THE COURTS OF THE STATE OF ILLINOIS AND OF THE UNITED STATES DISTRICT COURT
FOR THE NORTHERN DISTRICT OF ILLINOIS FOR THE PURPOSE OF ANY SUCH LITIGATION AS
SET FORTH ABOVE. THE COMPANY FURTHER IRREVOCABLY CONSENTS TO THE SERVICE OF
PROCESS BY REGISTERED MAIL, POSTAGE PREPAID, OR BY PERSONAL SERVICE WITHIN OR
WITHOUT THE STATE OF ILLINOIS. THE COMPANY HEREBY EXPRESSLY AND

                                       68
<PAGE>

IRREVOCABLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY OBJECTION WHICH
IT MAY NOW OR HEREAFTER HAVE TO THE LAYING OF VENUE OF ANY SUCH LITIGATION
BROUGHT IN ANY SUCH COURT REFERRED TO ABOVE AND ANY CLAIM THAT ANY SUCH
LITIGATION HAS BEEN BROUGHT IN AN INCONVENIENT FORUM. TO THE EXTENT THAT THE

                                       69
<PAGE>

COMPANY HAS OR HEREAFTER MAY ACQUIRE ANY IMMUNITY FROM JURISDICTION OF ANY COURT
OR FROM ANY LEGAL PROCESS (WHETHER THROUGH SERVICE OR NOTICE, ATTACHMENT PRIOR
TO JUDGMENT, ATTACHMENT IN AID OF EXECUTION OR OTHERWISE) WITH RESPECT TO ITSELF
OR ITS PROPERTY, THE COMPANY HEREBY IRREVOCABLY WAIVES SUCH IMMUNITY IN RESPECT
OF ITS OBLIGATIONS UNDER THIS AGREEMENT AND THE OTHER LOAN DOCUMENTS.

      14. Waiver of Jury Trial.  EACH OF THE COMPANY, THE AGENT AND EACH BANK
          --------------------
HEREBY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING TO
ENFORCE OR DEFEND ANY RIGHTS UNDER THIS AGREEMENT, ANY NOTE, ANY OTHER LOAN
DOCUMENT AND ANY AMENDMENT, INSTRUMENT, DOCUMENT OR AGREEMENT DELIVERED OR WHICH
MAY IN THE FUTURE BE DELIVERED IN CONNECTION HEREWITH OR THEREWITH OR ARISING
FROM ANY BANKING RELATIONSHIP EXISTING IN CONNECTION WITH ANY OF THE FOREGOING,
AND AGREES THAT ANY SUCH ACTION OR PROCEEDING SHALL BE TRIED BEFORE A COURT AND
NOT BEFORE A JURY.

Delivered at Chicago, Illinois, as of the day and year first above written.


                              UNITED ROAD SERVICES, INC.


                              ________________________________
                              By _____________________________
                              Title __________________________
<PAGE>

                              BANK OF AMERICA NATIONAL TRUST AND
                              SAVINGS ASSOCIATION, as Agent


                              ________________________________
                              By _____________________________
                              Title __________________________


                              BANK OF AMERICA NATIONAL TRUST AND
                              SAVING ASSOCIATION, as Issuing Bank, Swing
                              Line Bank and a Bank


                              ________________________________
                              By _____________________________
                              Title __________________________


<PAGE>

                              BANKBOSTON, N.A., as Syndication Agent and a
                              Bank


                              By:____________________________________
                              Name:__________________________________
                              Title:___________________________________


                              CIBC INC., as
                              Documentation Agent and a Bank

                              By:____________________________________
                              Name:__________________________________
                              Title:___________________________________


                              THE CHASE MANHATTAN BANK, as a Bank

                              By:____________________________________
                              Name:__________________________________
                              Title:___________________________________


                              COMERICA BANK, as a Bank

                              By:____________________________________
                              Name:__________________________________
                              Title:___________________________________


                              CYPRESSTREE INSTITUTIONAL FUND, LLC, as
                              a Bank
                              By: CYPRESSTREE INVESTMENT
                                  MANAGEMENT COMPANY, INC., its
                                  Managing Member

                              By:____________________________________
                              Name:__________________________________
                              Title:___________________________________

                                       72
<PAGE>

                              HELLER FINANCIAL, INC., as a Bank

                              By:____________________________________
                              Name:__________________________________
                              Title:___________________________________


                              KZH CYPRESSTREE-1 LLC, as a Bank

                              By:____________________________________
                              Name:__________________________________
                              Title:___________________________________


                              MICHIGAN NATIONAL BANK, as a Bank

                              By:____________________________________
                              Name:__________________________________
                              Title:___________________________________


                              NATIONSBANK, N.A., as a Bank

                              By:____________________________________
                              Name:__________________________________
                              Title:___________________________________


                              NORTH AMERICAN SENIOR FLOATING RATE
                              FUND, as a Bank
                              By: CYPRESSTREE INVESTMENT
                              MANAGEMENT COMPANY, INC., as Portfolio
                              Manager


                              By:____________________________________
                              Name:__________________________________
                              Title:___________________________________


                              SRF TRADING, INC., as a Bank

                                       73
<PAGE>

                              By:____________________________________
                              Name:__________________________________
                              Title:___________________________________


                              UNION BANK OF CALIFORNIA, N.A.,  as a   Bank

                              By:____________________________________
                              Name:__________________________________
                              Title:___________________________________

                                       74
<PAGE>

                              HAMILTON BANK, N.A., as a Bank

                              By:____________________________________
                              Name:__________________________________
                              Title:___________________________________

                                       75

<PAGE>

Exhibit 10.2

                                 June 22, 1999



United Road Services, Inc.
17 Computer Drive West
Albany, New York 12205

Ladies/Gentlemen:

     Please refer to the Amended and Restated Credit Agreement dated as of
November 2, 1998 (as amended, the "Credit Agreement") among United Road
Services, Inc. (the "Company"), various financial institutions and Bank of
America National Trust and Savings Association, as Agent.  Capitalized terms
used but not otherwise defined herein have the meanings assigned thereto in the
Credit Agreement.

     The Company has advised the Banks that Edward T. Sheehan has resigned as
Chief Executive Officer of the Company.  The Company acknowledges that, as a
result of such resignation, an Unmatured Event of Default exists under Section
12.1.11 of the Credit Agreement.  Accordingly, (a)  the Banks are not obligated
to make additional Loans, (b) the Issuing Bank is not obligated to issue Letters
of Credit and (c) the Banks are not obligated to continue any outstanding
Eurodollar Loans or convert any Base Rate Loans into Eurodollar Loans.

     The undersigned Required Banks agree that, so long as (i) the Required
Banks have not revoked this waiver letter by giving written notice to the
Company of such revocation and (ii) all other applicable conditions precedent
under the Credit Agreement are satisfied, the Company may, notwithstanding the
Unmatured Event of Default described above, (x) continue to borrow Loans or
obtain Letters of Credit under the Credit Agreement, provided that the aggregate
                                                     --------
outstanding principal amount of all Loans plus the aggregate Stated Amount of
all Letters of Credit does not at any time exceed $49,350,000, and (y) the
Company may continue any outstanding Eurodollar Loans or convert Base Rate Loans
into Eurodollar Loans.

     This letter is limited to the matters specifically set forth herein and
shall not be deemed to constitute a waiver or consent with respect to any other
matter whatsoever.  The Required Banks reserve all their rights under the Credit
Agreement with respect to the existing Unmatured Event of Default, any Event of
Default which may result therefrom and any other matter.

     This letter shall become effective upon receipt by the Agent of
counterparts hereof (or facsimiles thereof) executed by the Required Banks.
<PAGE>

                               BANK OF AMERICA NATIONAL TRUST AND SAVINGS
                               ASSOCIATION, as Agent



                              By:_________________________________________

                              Title_______________________________________




                               BANK OF AMERICA NATIONAL TRUST AND SAVINGS
                               ASSOCIATION, as a Bank


                              By:_________________________________________

                              Title_______________________________________



                               BANKBOSTON, N.A., as a Bank


                              By:_________________________________________

                              Title_______________________________________



                               COMERICA BANK, as a Bank


                              By:_________________________________________

                              Title_______________________________________



                               FLEET NATIONAL BANK, as a Bank


                              By:_________________________________________

                              Title_______________________________________
<PAGE>

                                   THE CHASE MANHATTAN BANK, as a Bank


                                   By:___________________________

                                   Title_________________________



Accepted and Agreed to
this 22nd day of June, 1999

UNITED ROAD SERVICES, INC.



By:__________________________

Title________________________

<PAGE>

Exhibit 10.3

                                 July 12, 1999



United Road Services, Inc.
17 Computer Drive West
Albany, New York 12205


Ladies/Gentlemen:

     Please refer to the Amended and Restated Credit Agreement dated as of
November 2, 1998 (as amended, the "Credit Agreement") among United Road
Services, Inc. (the "Company"), various financial institutions and Bank of
America National Trust and Savings Association, as Agent, and the waiver letter
dated June 22, 1999 among the Company, various financial institutions and the
Agent (the "Waiver Letter").  Capitalized terms used but not otherwise defined
herein have the meanings assigned thereto in the Credit Agreement.

     The undersigned Required Banks agree that, so long as (i) the Required
Banks have not revoked this waiver letter by giving written notice to the
Company of such revocation and (ii) all other applicable conditions precedent
under the Credit Agreement are satisfied, the Company may, notwithstanding the
Unmatured Event of Default described in the Waiver Letter, continue to borrow
Loans or obtain Letters of Credit under the Credit Agreement, provided that the
                                                              --------
aggregate outstanding principal amount of all Loans plus the aggregate Stated
Amount of all Letters of Credit does not at any time exceed $65,000,000.  As of
the date hereof, the Required Banks revoke the provisions of the Waiver Letter
which allowed the Company to continue any outstanding Eurodollar Loans and/or to
convert Base Rate Loans into Eurodollar Loans.

     This letter is limited to the matters specifically set forth herein and
shall not be deemed to constitute a waiver or consent with respect to any other
matter whatsoever.  The Required Banks reserve all their rights under the Credit
Agreement with respect to the existing Unmatured Event of Default, any Event of
Default which may result therefrom and any other matter.
<PAGE>

     This letter shall become effective upon receipt by the Agent of
counterparts hereof (or facsimiles thereof) executed by the Required Banks.


                               BANK OF AMERICA NATIONAL TRUST AND SAVINGS
                               ASSOCIATION, as Agent


                              By:__________________________________________

                              Title________________________________________


                               BANK OF AMERICA NATIONAL TRUST AND SAVINGS
                               ASSOCIATION, as a Bank


                              By:__________________________________________

                              Title________________________________________


                               BANKBOSTON, N.A., as a Bank


                              By:__________________________________________

                              Title________________________________________


                               COMERICA BANK, as a Bank


                              By:__________________________________________

                              Title________________________________________


                               FLEET NATIONAL BANK, as a Bank


                              By:__________________________________________

                              Title________________________________________
<PAGE>

                               THE CHASE MANHATTAN BANK, as a Bank


                              By:__________________________________________

                              Title________________________________________



Accepted and Agreed to
this ____ day of July, 1999

UNITED ROAD SERVICES, INC.



By:___________________________

Title_________________________

<PAGE>

Exhibit 10.4

                                FIRST AMENDMENT


     THIS FIRST AMENDMENT (this "Amendment") dated as of August 6, 1999 is among
                                 ---------
UNITED ROAD SERVICES, INC. (the "Company"), various financial institutions and
                                 -------
BANK OF AMERICA, N.A. (f/k/a Bank of America National Trust and Savings
Association)  as administrative agent (in such capacity, the "Agent").
                                                              -----

                              W I T N E S E T H:
                              - - - - - - - - -

     WHEREAS, the Company, various financial institutions and the Agent are
parties to a Second Amended and Restated Credit Agreement dated as of June 11,
1999 (the "Existing Credit Agreement" and, as amended and modified by this
           -------------------------
Amendment, the "Amended Credit Agreement"); and
                ------------------------

     WHEREAS, the parties hereto desire to amend the Existing Credit Agreement
as hereinafter provided;

     NOW, THEREFORE, in consideration of the foregoing, and for other good and
valuable consideration, the receipt and adequacy of which are hereby
acknowledged, the parties hereto agree as follows:

     SECTION   Defined Terms.  Terms used in this Amendment which are defined in
               -------------
the Existing Credit Agreement shall have the respective meanings assigned to
such terms in the Existing Credit Agreement unless otherwise defined herein.

     SECTION   Amendments to Existing Credit Agreement.
               ---------------------------------------

     .    Cancellation Date.  The definition of "Cancellation Date" in Section
          -----------------
1.1 of the Existing Credit Agreement is amended in its entirety to read as
follows:

          "Cancellation Date means the earlier of (a) the date prior to the
           -----------------
        Effective Date on which all of the Commitments under this Agreement are
        terminated or (b) if the Effective Date does not occur prior to such
        date, October 15, 1999."

     .    Ticking Fee.  Section 5.3 of the Existing Credit Agreement is amended
          -----------
in its entirety to read as follows:

        "5.3  Ticking Fee.  The Company agrees to pay to the Agent for the
              -----------
        account of each Bank a ticking fee equal to the Specified Percentage (as
        defined below) of such Bank's New Commitment (as defined below) during
        the period from the 30th day after the Signing Date to August 6, 1999.
        Such ticking fee shall be payable in arrears on the earlier of the
        Effective Date and the Cancellation Date.
<PAGE>

           For purposes of this Section 5.3, "Specified Percentage" means 0.25%;
                                -----------   --------------------
        and "New Commitment" means, with respect to any Bank, the excess (if
             --------------
        any) of the amount of such Bank's Commitment hereunder over the amount
        (if any) of such Bank's "Commitment" under the Existing Agreement."

     .     Conditions Precedent.  The opening paragraph of Section 11.1 of the
           --------------------
Existing Credit Agreement is amended in its entirety to read as follows:

     "11.1 Initial Credit Extensions.  The obligation of each Bank to make its
           -------------------------
  initial Loan and of any Issuing Bank to issue any Letter of Credit, whichever
  first occurs, is, in addition to the conditions precedent specified in Section
                                                                         -------
  11.2, subject to the conditions precedent (and the date on which all such
  ----
  conditions precedent have been satisfied or waived in writing by the Banks is
  called the "Effective Date") that (a) the Effective Date shall occur on or
              --------------
  before October 15, 1999; (b) the Company shall have completed (or shall
  concurrently complete) the Centurion Acquisition or the Waggoners Acquisition;
  (c) such Bank shall have confirmed in writing its approval, in its sole
  discretion, of (i) the new chief executive officer of the Company or the
  arrangements made for management of the Company pending the appointment of a
  new chief executive officer and (ii) the supplemental projections provided by
  the Company on or after August 6, 1999 reflecting the Company's revised
  acquisition strategy (it being understood that (x) any Bank that does not
  deliver such approval on or before the Effective Date shall be released from
  its obligations hereunder (and cease to be a party hereto) on the Effective
  Date and the Company shall have no obligation to such Bank for any fees or
  other amounts otherwise payable hereunder and (y) notwithstanding any
  provision of this Agreement to the contrary, on the Effective Date each of the
  Revolving Commitment Amount and the Term Commitment Amount shall be reduced by
  the amount of the Revolving Commitment and the Term Commitment, respectively,
  of each Bank which ceases to be a party hereto on such date); (d) the Agent
  shall have received all amounts which are then due and payable pursuant to
  Section 5 and (to the extent billed) Section 14.6; and (e) the Agent shall
  ---------                            ------------
  have received all of the following, each duly executed and dated the Effective
  Date (or such other date as shall be satisfactory to the Agent), in form and
  substance satisfactory to the Agent, and each (except for the Notes and the
  FRB Forms described in Section 11.1.9, of which only the originals shall be
                         --------------
  signed) in sufficient number of signed counterparts to provide one for each
  Bank:"

     SECTION  Conditions Precedent.  This Amendment shall become effective as of
              --------------------
the date hereof (the "Amendment Effective Date") when the Agent shall have
                      ------------------------
received counterpart originals of this Amendment, duly executed by the Company,
the Required Banks and the Agent.  For purposes hereof, a facsimile executed
copy shall be treated as an original.
<PAGE>

     SECTION  Miscellaneous.
              -------------

     .    Expenses.  The Company agrees to pay on demand all costs and expenses
          --------
of the Agent (including fees, charges and expenses of counsel for the Agent) in
connection with the preparation, negotiation, execution, delivery and
administration of this Amendment and all other instruments or documents provided
for herein or delivered or to be delivered hereunder or in connection herewith.

     .    Captions.  Section captions used in this Amendment are for convenience
          --------
only and shall not affect the construction of this Amendment.

     .    Governing Law.  THIS AMENDMENT SHALL BE A CONTRACT MADE UNDER AND
          -------------
GOVERNED BY THE LAWS OF THE STATE OF ILLINOIS APPLICABLE TO CONTRACTS MADE AND
TO BE PERFORMED ENTIRELY WITHIN SUCH STATE.

     .    Counterparts.  This Amendment may be executed in any number of
          ------------
counterparts, and by the parties hereto on the same or separate counterparts,
and each such counterpart, when executed and delivered, shall be deemed to be an
original, but all such counterparts shall together constitute but one and the
same Amendment.

     .    Continuing Effectiveness.  Except as herein amended, the Existing
          ------------------------
Credit Agreement shall remain in full force and effect and is hereby ratified in
all respects.

     .    Successors and Assigns.  This Amendment shall be binding upon the
          ----------------------
parties hereto and their respective successors and assigns, and shall inure to
the sole benefit of the parties hereto and the successors and assigns of the
Agent and the Banks.

     Delivered at Chicago, Illinois, as of the day and year first above written.

                           UNITED ROAD SERVICES, INC.


                           By:______________________________

                           Title:___________________________


                           BANK OF AMERICA, N.A., as Agent


                           By:______________________________

                           Title:___________________________
<PAGE>

                           BANK OF AMERICA, N.A., as Issuing Bank, Swing Line
                           Bank and a Bank


                           By:__________________________________________________

                           Title:_______________________________________________


                           BANKBOSTON, N.A., as Syndication Agent and a Bank


                           By:__________________________________________________

                           Title:_______________________________________________


                           CIBC INC., as Documentation Agent and a Bank


                           By:__________________________________________________

                           Title:_______________________________________________


                           HELLER FINANCIAL, INC., as a Bank


                           By:__________________________________________________

                           Title:_______________________________________________


                           KZH CYPRESSTREE-1 LLC, as a Bank


                           By:__________________________________________________

                           Title:_______________________________________________


                           MICHIGAN NATIONAL BANK, as a Bank


                           By:__________________________________________________

                           Title:_______________________________________________
<PAGE>

                           NORTH AMERICAN SENIOR FLOATING RATE FUND, as a Bank
                           By: CYPRESSTREE INVESTMENT MANAGEMENT COMPANY, INC.,
                           as Portfolio Manager


                           By:__________________________________________________

                           Title:_______________________________________________


                           SRF TRADING, INC., as a Bank


                           By:__________________________________________________

                           Title:_______________________________________________


                           THE CHASE MANHATTAN BANK, as a Bank


                           By:__________________________________________________


                           Title:_______________________________________________


                           COMERICA BANK, as a Bank


                           By:__________________________________________________

                           Title:_______________________________________________


                           CYPRESSTREE INSTITUTIONAL FUND, LLC, as a Bank
                           BY: CYPRESSTREE INVESTMENT MANAGEMENT COMPANY, INC.,
                           its Managing Member


                           By:__________________________________________________

                           Title:_______________________________________________
<PAGE>

                           HAMILTON BANK, N.A., as a Bank


                           By:__________________________________________________

                           Title:_______________________________________________


                           By:__________________________________________________

                           Title:_______________________________________________



                           UNION BANK OF CALIFORNIA, N.A., as a Bank



                           By:__________________________________________________

                           Title:_______________________________________________



                           MAGNETITE ASSET INVESTORS, LLC, as a Bank



                           By:__________________________________________________

                           Title:_______________________________________________

<PAGE>

Exhibit 10.5

                                August 13, 1999



United Road Services, Inc.
17 Computer Drive West
Albany, New York 12205


Ladies/Gentlemen:

     Please refer to the Amended and Restated Credit Agreement dated as of
November 2, 1998 (as amended or supplemented, the "Credit Agreement") among
United Road Services, Inc. (the "Company"), various financial institutions and
Bank of America, N.A. (f/k/a Bank of America National Trust and Savings
Association), as Agent.  Capitalized terms used but not otherwise defined herein
have the meanings assigned thereto in the Credit Agreement.

     The Company has advised the Banks that (i) it has made a loan to an officer
or employee in excess of the $100,000 limitation provided in Section 10.20(g) of
the Credit Agreement, and (ii) it has made Capital Expenditures in excess of the
limitation provided in Section 10.6.4 of the Credit Agreement.

     The undersigned Required Banks waive any Event of Default under the Credit
Agreement arising from the events described above, so long as (i) all loans to
any officer or employee do not exceed $150,000 in the aggregate, and (ii) the
amount of all Capital Expenditures in Fiscal Year 1999 does not exceed
$22,000,000.  In addition, the Required Banks agree that, so long as (I) the
Required Banks have not revoked this waiver letter by giving written notice to
the Company of such revocation and (II) all other applicable conditions
precedent under the Credit Agreement are satisfied, the Company may,
notwithstanding the Unmatured Event of Default described in the waiver letter
dated June 22, 1999, continue to borrow Loans and obtain Letters of Credit under
the Credit Agreement, provided that the aggregate outstanding principal amount
                      --------
of all Loans plus the Stated Amount of all Letters of Credit shall not at any
time exceed $65,000,000 from the date hereof through September 30, 1999,
$60,000,000 from October 1, 1999 through December 31, 1999 and $55,000,000 from
January 1, 2000.

     The Required Banks further agree that Section 12.1.11(c) of the Credit
Agreement is amended by deleting the number "60" and substituting "90" in lieu
thereof.

     This letter is limited to the matters specifically set forth herein and
shall not be deemed to constitute a waiver, consent or amendment with respect to
any other matter whatsoever.
<PAGE>

     This letter shall become effective upon receipt by the Agent of
counterparts hereof (or facsimiles thereof) executed by the Required Banks.

                               BANK OF AMERICA, N.A., as Agent



                              By:__________________________________________

                              Title________________________________________


                               BANK OF AMERICA, N.A., as a Bank


                              By:__________________________________________

                              Title________________________________________


                               BANKBOSTON, N.A., as a Bank


                              By:__________________________________________

                              Title________________________________________


                               COMERICA BANK, as a Bank


                              By:__________________________________________

                              Title________________________________________
<PAGE>

                               FLEET NATIONAL BANK, as a Bank


                              By:__________________________________________

                              Title________________________________________


                               THE CHASE MANHATTAN BANK, as a Bank


                              By:__________________________________________

                              Title________________________________________



Accepted and Agreed to
this ____ day of August, 1999

UNITED ROAD SERVICES, INC.



By:____________________________

Title__________________________

<PAGE>

Exhibit 10.6

                 EMPLOYMENT TERMINATION AND RELEASE AGREEMENT


     THIS EMPLOYMENT TERMINATION AND RELEASE AGREEMENT ("this "Agreement") is
entered into as of June 21, 1999 by and between UNITED ROAD SERVICES, INC., a
Delaware corporation (the "Company"), and EDWARD T. SHEEHAN ("Sheehan").

                               R E C I T A L S:

     Sheehan is currently employed by the Company as its Chief Executive Officer
and serves as its Chairman of the Board.  The Company and Sheehan are parties to
an Amended and Restated Executive Employment Agreement, dated as of January 1,
1999, as amended by Amendment Number One, dated as of March 31, 1999 (as
amended, the "Employment Agreement").  The Company and Sheehan mutually desire
that the Employment Agreement and Sheehan's employment by the Company be
terminated.

     The Company recognizes that Sheehan has provided valuable services to the
Company and Sheehan recognizes that certain activities on his part would be
detrimental to the Company.

     In consideration of the foregoing, the mutual provisions contained herein,
and for other good and valuable consideration, the parties agree with each other
as follows:

1.   TERMINATION OF EMPLOYMENT

     Sheehan's employment with the Company shall terminate effective as of the
close of business on June 21, 1999 (the "Effective Date").  Sheehan, upon
execution of this Agreement, hereby resigns all officer and other positions he
may hold with the Company and its subsidiaries as of the date hereof, except
that Sheehan shall continue as a member of the Board of Directors at the
pleasure of the Chairman of the Board or until Sheehan's earlier resignation.
The Employment Agreement and all rights and obligations of Sheehan thereunder,
including without limitation any rights to salary, bonuses, stock options, and
rights resulting from a Change of Control (as defined therein), shall terminate
effective as of the close of business on the Effective Date.  Notwithstanding
anything herein, the Indemnification Agreement dated as of April 1998 between
the Company and Sheehan shall survive termination of the Employment Agreement in
accordance with the terms of such Indemnification Agreement.

2.   COMPENSATION

     For all services rendered by Sheehan and in consideration of the
termination of the Employment Agreement, the Company agrees to compensate
Sheehan as follows:

     A.   Lump Sum Payment. A payment of $26,923 in cash by the Company to
          ----------------
Sheehan on the date of Sheehan's execution of this Agreement, the receipt of
which amount is hereby
<PAGE>

acknowledged by Sheehan, representing previously unpaid salary owed to Mr.
Sheehan for his services to the Company during the period from February 26, 1998
through April 15, 1998.

     B.   Periodic Payments.  A severance payment equal to $600,000 payable
          -----------------
over a two year period commencing on the Effective Date in equal installments
(pro rated for portions of a pay period) on the Company's regular pay days,
subject to withholding by the Company of all applicable federal and state
income, social security, disability and other taxes as required by applicable
law; provided, however, that Sheehan's right to receive payments pursuant to
this Section 2.B shall cease immediately upon a knowing violation by Sheehan of
any of the provisions of Sections 6, 7 or 8 hereof.

     C.   Continued Vesting of Stock Options.  Any and all stock options
          ----------------------------------
granted to Sheehan pursuant to any of the Company's stock option plans prior to
the date hereof that are unvested as of the date hereof will continue to vest,
and Sheehan shall be permitted to exercise such options on the terms set forth
in the relevant option plan and option agreement, in the same amounts and at the
same times as such options would have vested had Sheehan remained employed by
the Company until all such options become fully vested (the period between the
date hereof and the date that all such options become fully vested being
hereafter referred to as the "Option Vesting Period"); provided, however, that
such continued vesting of options shall immediately cease upon a knowing
violation by Sheehan during the Option Vesting Period of any of the provisions
of Sections 6, 7 or 8 hereof.

     D.   Medical Insurance.  The Company will continue to provide, for a
          -----------------
period of five years from the date hereof, medical, life, dental and disability
insurance coverage to Sheehan of the type and amount provided to Sheehan under
the Company's insurance policies as in effect as of the date hereof; provided,
however, that if such coverage does not continue to be maintained by the Company
or is otherwise not available to Sheehan, the Company shall provide for or make
available to Sheehan substantially similar economic benefits; provided, however,
that nothing in this subsection D shall obligate the Company to provide for or
make any similar economic benefits available to Sheehan if the Company does not
have such benefits available to its other executive officers.

     E.   Other.  The Company will pay to Sheehan on the date hereof (i) all
          -----
amounts owed by the Company to Sheehan pursuant to Section 3 of the Employment
Agreement as of the date hereof; (ii) $17,308, which represents unused vacation
that Sheehan has accrued through the date hereof, as well as all earned benefits
up to and including the date hereof; and (iii) all amounts necessary to
reimburse Sheehan for all expenses he has properly incurred on behalf of the
Company as provided in Section 6.2 of the Employment Agreement prior to the date
hereof. The Company shall also extend to Sheehan "COBRA" benefits to the extent
required by applicable law.

     F.   Automobile.  The Company-owned Jaguar automobile currently used by
          ----------
Sheehan shall be titled to and owned by Sheehan upon the payment by Sheehan to
the Company of $47,000.

                                      -2-
<PAGE>

3.   REPURCHASE RIGHT

     The Company and Sheehan hereby agree that Sheehan's termination of
employment shall be considered for all purposes a termination by the Company
without cause. Without limiting the generality of the foregoing, the Company and
Sheehan agree that the Company shall not have a right to repurchase any shares
of the Company's Common Stock owned by Sheehan pursuant to Section 2 of the
Stock Purchase and Restriction Agreement dated as of November 1997 between the
Company and Sheehan (the "Subscription Agreement"), and that all shares of the
Company's Common Stock purchased by Sheehan pursuant to the Subscription
Agreement shall be considered fully "vested" within the meaning of the
Subscription Agreement as of the date hereof and free from any restrictions on
transfer or rights of repurchase set forth therein. The Company agrees to remove
the legend relating to this repurchase right from the stock certificates of all
shares purchased by Sheehan pursuant to the Subscription Agreement upon the
request of Sheehan.

4.   TRANSITION

     Sheehan agrees that he will cooperate with, and do nothing to impede, a
smooth transition of his employment responsibilities including, without
limitation, by participating, at the request of the Company, in communications
with investors, analysts, employees, financial institutions and others relating
to such transition.

5.   RELEASE

     A.  Except for a claim based upon a breach of this Agreement,
Sheehan hereby knowingly and voluntarily releases the Released Parties (as
defined below) from any and all claims, suits, demands, actions or causes of
action of any kind or nature whatsoever, whether the underlying facts are known
or unknown, which Sheehan now has or claims, or might have or claim, pertaining
to or arising out of the Employment Agreement, Sheehan's employment by the
Company, or his separation therefrom and Sheehan hereby represents to the
Released Parties that he has not assigned any such claims, suits, demands,
actions or causes of action to any third party.  This release covers all claims
of any kind under any local, state, or federal common law, statute, regulation
or ordinance, including without limitation those claims dealing with employment
discrimination, including, without limitation, Title VII of the Civil Rights Act
of 1964, as amended, 42 U.S.C. 2000e et seq., 42 U.S.C. 1981, the Age
                                     -- ---
Discrimination in Employment Act, as modified by the Older Workers Benefit
Protection Act, the Civil Rights Act of 1991, the Americans with Disabilities
Act, or claims under the Family and Medical Leave Act, or for breach of
contract, misrepresentation, defamation, wrongful discharge under the common law
of any state, infliction of emotional distress or any other tort under the
common law of any state.  This release shall run to and be for the benefit of
the Company and each of its affiliated or related entities, and all
predecessors, successors and assigns thereof and each of their trustees,
debenture holders, shareholders, directors, officers, employees, agents and
attorneys, past or present, and all predecessors, successors, heirs and assigns
thereof (collectively "Released Parties").  This release shall run to and be
binding upon Sheehan and his heirs and assigns.  Sheehan agrees to indemnify and
hold the Released Parties harmless from and against any and all

                                      -3-
<PAGE>

losses, damages, liabilities, obligations, actions, judgments, fees and expenses
of any nature whatsoever incurred by the Released Parties as a result of any
claim or demand covered by this Section 5.A made against any of the Released
Parties by Sheehan.

     The following provisions are applicable to and made a part of this
Agreement and the foregoing general release and waiver:

          (a)  In exchange for this general release and waiver hereunder,
     Sheehan hereby acknowledges that he has received separate consideration
     beyond that which he is otherwise entitled to under Company policy or
     applicable law;

          (b)  The Company hereby expressly advises Sheehan to consult with an
     attorney of his choosing prior to executing this Agreement, which contains
     a general release and waiver, and Sheehan acknowledges that he has had an
     opportunity to consult such an attorney;

          (c)  Sheehan has twenty-one (21) days from the date of presentment (or
     until July 12, 1999) to consider whether or not to execute this Agreement.
     In the event of such execution, Sheehan has a further period of seven days
     from the date of execution in which to revoke (the "Revocation Period")
     said execution by an unequivocal and written notice to the Company that
     shall be effective when actually received by Allan D. Pass, President and
     Chief Operating Officer of the Company, if received by 5:00 p.m. on the
     seventh day after the signing of this Agreement, and this Agreement shall
     not become effective or enforceable until the expiration of such revocation
     period.

     B.   Sheehan agrees to cooperate with the Company in the truthful and
honest prosecution and/or defense of any claim in which the Released Parties may
have an interest (subject to reasonable limitations concerning time and place),
which may include without limitation making himself available to participate in
any proceeding involving any of the Released Parties, allowing himself to be
interviewed by representatives of the Company, appearing for depositions and
testimony without requiring a subpoena, and producing and/or providing any
documents or names of other persons with relevant information.

     C.   Except for a claim based upon a breach of this Agreement, the
Company, for itself and on behalf of each of the Released Parties, hereby
releases Sheehan from any and all claims, suits, demands, actions or causes of
action of any kind or nature whatsoever, whether the underlying facts are known
or unknown, which the Company or the Released Parties now have or claim, or
might have or claim, pertaining to or arising out of the Employment Agreement,
Sheehan's employment by the Company, or his separation therefrom and the
Company, for itself and on behalf of the Released Parties, hereby represents
that they have not assigned any such claims, suits, demands, actions, or causes
of action to any third party.  This release covers all claims of any kind under
any local, state, or federal common law, statute, regulation or ordinance,
including without limitation those claims dealing with breach of contract,
misrepresentation, defamation, negligence, breach of fiduciary or other duty or
for any tort under the common law of any state.  The Company agrees to indemnify
and hold Sheehan harmless

                                      -4-
<PAGE>

from and against any and all losses, damages, liabilities, obligations, actions,
judgments, fees and expenses of any nature whatsoever incurred by Sheehan as a
result of any claim or demand covered by this Section 5.C made against Sheehan
by the Company or any of the Released Parties.

6.   UNFAIR COMPETITION

     A.   Sheehan agrees that all trade secrets, or confidential or proprietary
information with respect to the activities and businesses of the Company,
including, without limitation, personnel information, secret processes, know-
how, customer lists, databases, ideas, techniques, processes, inventions
(whether patentable or not), and other technical plans, business plans,
marketing plans, product plans, forecasts, contacts, strategies and information
(collectively "Proprietary Information") which were learned by Sheehan in the
course of his employment by the Company, are confidential and will be kept and
held in confidence and trust as a fiduciary by Sheehan, and Sheehan will not use
or disclose Proprietary Information of the Company without the Company's
consent, unless Sheehan is compelled so to disclose under process of law, in
which case Sheehan will first notify the Company promptly after receipt of a
demand to so disclose.

     B.   For a period of two years following the date hereof, Sheehan will
not directly or on behalf of or in conjunction with any other person, persons,
company, partnership, corporation or business of whatever nature:

          (i)    engage, as an officer, director, shareholder, owner, partner,
                 joint venturer, financier, manager, executive, independent
                 contractor, consultant, advisor, or sales representative, in
                 any business selling any products or services in direct
                 competition with the Company or any of its subsidiaries within
                 100 miles of any geographic location in which the Company or
                 any of its subsidiaries conducts business as of the date hereof
                 (the "Territory");

          (ii)   call upon any prospective acquisition candidate on Sheehan's
                 own behalf or on behalf of any competitor of the Company or any
                 of its subsidiaries, which candidate was either called upon by
                 the Company (including its subsidiaries) or for which the
                 Company made an acquisition analysis, for the purpose of
                 acquiring such entity; provided, however, that Sheehan shall
                 not be charged with a violation of this Section 6.B(ii) unless
                 and until Sheehan shall have knowledge or notice that such
                 prospective acquisition candidate was called upon, or that an
                 acquisition analysis was made, for the purpose of acquiring
                 such entity;

          (iii)  call upon, contact or solicit any person who is, at that time,
                 an employee of the Company (including the subsidiaries thereof)
                 for the purpose or with the intent of enticing such employee
                 away from or out of the employ of the Company (including the
                 subsidiaries thereof); provided, however, that

                                      -5-
<PAGE>

                 Sheehan shall be permitted to call upon and hire any member of
                 his or her immediate family;

          (iv)   call upon any person or entity which is, as of the date hereof,
                 or which has been, within one (1) year prior to the date
                 hereof, a customer of the Company (including the subsidiaries
                 thereof) within the Territory for the purpose of soliciting or
                 selling products or services in direct competition with the
                 Company within the Territory;

          (v)    disclose customers, whether in existence or proposed, of the
                 Company (or the Company's subsidiaries) to any person, firm,
                 partnership, corporation or business for any reason or purpose;
                 or

          (vi)   engage in any pattern of conduct that involves the making or
                 publishing of written or oral statements or remarks (including,
                 without limitation, the repetition or distribution of
                 derogatory rumors, allegations, negative reports or comments)
                 which are disparaging, deleterious or damaging to the
                 integrity, reputation or good will of the Company, its
                 management, or of management of corporations affiliated with
                 the Company.

Notwithstanding anything herein to the contrary, the limitations in this Section
6.B will not prohibit any investment by Sheehan of not more than 3% of the
outstanding capital stock of a company whose securities are listed on a public
exchange or the National Association of Securities Dealers Automated Quotation
National Market System.

     C.  Sheehan and the Company acknowledge that: (i) each covenant and
restriction contained in Sections 6.A, 6.B, 7 and 8 of this Agreement is
necessary, fundamental, and required for the protection of the Company's
business and goodwill; (ii) such covenants and restrictions relate to matters
which are of a special, unique, and extraordinary character that gives each of
them a special, unique, and extraordinary value which is difficult to measure in
economic terms; and (iii) a breach of any such covenant or restriction will
result in immediate and irreparable harm and damage to the Company which cannot
be compensated adequately by a monetary award or other remedy at law.
Accordingly, it is expressly agreed that, in addition to all other remedies
available at law or in equity, the Company will be entitled to the immediate
remedy of a temporary restraining order, preliminary injunction, or such other
form of injunctive or equitable relief as may be used by any court of competent
jurisdiction to restrain or enjoin any of the parties hereto from breaching any
such covenant or restriction, or otherwise specifically to enforce the
provisions contained in Sections 6.A, 6.B, 7 and 8 of this Agreement.

     D.  Reasonable Restraint. It is agreed by the parties hereto that the
         --------------------
foregoing covenants in Sections 6.A and 6.B impose a reasonable restraint on
Sheehan in light of the activities and business of the Company (including the
subsidiaries thereof) on the date of the execution of this Agreement and the
current plans of the Company; but it is also the intent of the Company and
Sheehan that such covenants be construed and enforced in accordance with the
changing activities and business of the Company (including the subsidiaries
thereof) throughout

                                      -6-
<PAGE>

the term of this Agreement. It is further agreed by the parties that a portion
of the compensation paid to Sheehan under this Agreement is paid in
consideration of the covenants herein contained, the sufficiency of which
consideration is hereby acknowledged. If the scope of any restriction contained
in Sections 6.A and 6.B is too broad to permit enforcement of such restriction
to its full extent, then such restriction shall be enforced to the maximum
extent permitted by law, and the parties consent that such scope may be
judicially modified accordingly in any proceeding brought to enforce such
restriction.

     E.  Independent Covenant. Each of the covenants in Sections 6, 7 and 8
         --------------------
shall be construed as an agreement independent of any other provisions in this
Agreement, and the existence of any claim or cause of action of Sheehan against
the Company (including the subsidiaries thereof), whether predicated on this
Agreement or otherwise, shall not constitute a defense to the enforcement by the
Company of such covenants. It is specifically agreed that the time periods
stated in Sections 6.A, 6.B and 7, during which the agreements and covenants of
Sheehan made in Sections 6.A, 6.B and 7 shall be effective, shall be computed by
excluding from such computation any time during which Sheehan is in violation of
any provision of Section 6 or 7. The covenants contained in Sections 6, 7 and 8
shall not be affected by any breach of any other provision of this Agreement by
any party hereto.

7.   PROPRIETARY MATTERS

     Sheehan expressly understands and agrees that any and all improvements,
inventions, discoveries, processes, or know-how that were generated, conceived
or made by Sheehan, solely or jointly with another, during the term of the
Employment Agreement or during a period of two years after the date hereof, and
which are directly related to the business or activities of the Company and
which Sheehan conceives as a result of his employment by the Company, whether so
generated or conceived during Sheehan's regular working hours or otherwise, and
whether patentable or not, are the sole and exclusive property of the Company,
and Sheehan shall promptly disclose any such improvements, inventions,
discoveries, processes or know-how to the Company.  Sheehan hereby assigns and
agrees to assign all his interests in such improvements, inventions,
discoveries, processes, and know-how to the Company or its nominees and agrees,
whenever requested to do so by the Company (either during the term of this
Agreement or thereafter), to execute and assign any and all applications,
assignments and/or other instruments and do all things which the Company may
deem necessary or appropriate in order to apply for, obtain, maintain, enforce
and defend Letters of Patent, copyrights, trade names or trademarks of the
United States or of foreign countries for said improvements, inventions,
discoveries, processes, or know-how, or in order to assign and convey or
otherwise make available to the Company the sole and exclusive right, title, and
interest in and to said improvements, inventions, discoveries, processes, know-
how, or otherwise to protect the Company's interest therein.

8.   RETURN OF COMPANY PROPERTY

     All records, designs, patents, business plans, financial statements,
manuals, memoranda, lists and other property delivered to or compiled by Sheehan
by or on behalf of the Company or its representatives, vendors or customers
which pertain to the business of the Company shall be

                                      -7-
<PAGE>

and remain the property of the Company, and be subject at all times to its
discretion and control. Likewise, all correspondence, reports, records, charts,
advertising materials and other similar data pertaining to the business,
activities or future plans of the Company which is collected by Sheehan shall be
delivered promptly to the Company without request by it.

9.   ENTIRE AGREEMENT

     This instrument constitutes the entire agreement between the parties.  No
modification of this Agreement shall be valid unless signed by the party against
whom such modification is sought to be enforced.

10.  GOVERNING LAW

     This Agreement shall be confirmed in accordance with the laws of the State
of New York without regard to conflict of law principles.

11.  MISCELLANEOUS

     Sheehan agrees that neither this Agreement nor performance hereunder
constitutes an admission by the Company of any violation of any federal, state
or local law, regulation, common law, of any breach of any contract or any other
wrongdoing of any type.

                                      -8-
<PAGE>

     IN WITNESS WHEREOF, the parties have executed this Agreement as of the date
first written above.


UNITED ROAD SERVICES, INC.


By:  /s/ Allan D. Pass                  /s/ Edward T. Sheehan
   ------------------------           ----------------------------
   Its   President and COO            EDWARD T. SHEEHAN
      ---------------------

                                      -9-

<PAGE>

Exhibit 11.1

<TABLE>
<CAPTION>
                                                                                                   Weighted Average Shares
                                                                                                    For the period ended
                                                                                                       June 30, 1999
                                                                            Shares issued     Three months         Six months
                                                                            -------------     ------------         ----------
<S>                                                                     <C>                 <C>                   <C>
Shares outstanding at beginning of period                                      15,375,930       15,375,930         15,375,930

January  11, 1999         Issuance of shares for acquisition                      825,834          825,834            775,645

January  12, 1999         Issuance of shares for acquisition                       64,716           64,716             60,425

January  15, 1999         Issuance of shares for acquisition                       41,655           41,655             38,203

January  27, 1998         Release of holdback shares                               55,157           55,157             46,929

January  29, 1999         Issuance of shares for acquisition                       18,531           18,531             15.562

January  29, 1999         Issuance of shares for acquisition                       90,864           90,864             76,306

February 1, 1999          Issuance of shares for acquisition                       63,534           63,534             52,301

February 22, 1999         Issuance of shares for acquisition                       42,687           42,687             30,187

February 26, 1999         Issuance of shares for acquisition                      104,752          104,752             71,764

March 1, 1999             Issuance of shares for acquisition                       43,845           43,845             29,311

March 2, 1999             Issuance of shares for acquisition                       17,266           17,266             11,447

March 5, 1999             Issuance of shares for acquisition                      196,092          196,092            126,756

March 22, 1999            Issuance of shares for acquisition                       55,944           55,944             30,908

April 7, 1999             Issuance of earnout shares                               46,354           42,788             21,512

April 30, 1999            Issuance of shares for acquisition                       39,808           26,685             13,417

April 30, 1999            Issuance of shares for options                            1,000              670                337
                                                                                   ------------------------------------------

Weighted average shares outstanding for basic earnings per share                                17,066,950         16,776,940

Options outstanding at June 30, 1999: 1,228,650 shares; Total exercise
                          proceeds: 14,488,865; Average price of option $11.79                      14,135            109,457

Warrants outstanding  at June 30, 1999: 117,789 shares; Exercise
                          price: $12.86 per share; Average market value of Company
                          stock $6.61/$11.26                                                             -                  -

Earnout shares held at March 31,1999; Stock price $4.69                                              3,566             24,842

Shares held in escrow related to acquisitions                                                      752,299            664,618
                                                                                                ----------         ----------

Total shares outstanding for fully diluted earnings per share                                   17,836,950         17,575,857
                                                                                                ==========         ==========

</TABLE>

<TABLE> <S> <C>

<PAGE>

<ARTICLE> 5
<CIK> 0001056562
<NAME> UNITED ROAD SERVICES, INC.

<S>                                                  <C>
<PERIOD-TYPE>                               6-MOS
<FISCAL-YEAR-END>                                                            DEC-31-1999
<PERIOD-START>                                                               JAN-01-1999
<PERIOD-END>                                                                 JUN-30-1999
<CASH>                                                                             2,290
<SECURITIES>                                                                           0
<RECEIVABLES>                                                                     28,805
<ALLOWANCES>                                                                       1,970
<INVENTORY>                                                                            0
<CURRENT-ASSETS>                                                                  33,047
<PP&E>                                                                            86,484
<DEPRECIATION>                                                                     7,079
<TOTAL-ASSETS>                                                                   335,818
<CURRENT-LIABILITIES>                                                             14,823
<BONDS>                                                                                0
                                                                  0
                                                                            0
<COMMON>                                                                              18
<OTHER-SE>                                                                       190,580
<TOTAL-LIABILITY-AND-EQUITY>                                                     335,818
<SALES>                                                                          124,935
<TOTAL-REVENUES>                                                                 124,935
<CGS>                                                                             94,354
<TOTAL-COSTS>                                                                    115,050
<OTHER-EXPENSES>                                                                     130
<LOSS-PROVISION>                                                                     793
<INTEREST-EXPENSE>                                                                 4,631
<INCOME-PRETAX>                                                                    5,133
<INCOME-TAX>                                                                       2,653
<INCOME-CONTINUING>                                                                2,480
<DISCONTINUED>                                                                         0
<EXTRAORDINARY>                                                                        0
<CHANGES>                                                                              0
<NET-INCOME>                                                                       2,480
<EPS-BASIC>                                                                       0.15
<EPS-DILUTED>                                                                       0.14


</TABLE>


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