KANA COMMUNICATIONS INC
8-K/A, 2000-02-14
BUSINESS SERVICES, NEC
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<PAGE>

                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549


                                   FORM 8-K/A

                                 CURRENT REPORT
     Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934


 Date of Report:                February 14, 2000

                            Kana Communications, Inc.
             (Exact Name of Registrant as Specified in Its Charter)


             Delaware                                77-0435679
             --------                                ----------
  (State or Other Jurisdiction of       (I.R.S. Employer Identification No.)
    Incorporation or Organization)

                                  740 Bay Road
                         Redwood City, California 94063
                    ----------------------------------------
                    (Address of Principal Executive Offices)

       Registrant's Telephone Number, Including Area Code: (650) 298-9282
<PAGE>

ITEM 5. OTHER EVENTS

On December 3, 1999 Kana Communications, Inc. (the "Registrant") acquired
Business Evolution, Inc., a Delaware corporation ("BEI") under the terms of an
Agreement and Plan of Reorganization whereby shares of the Registrant's Common
Stock with an aggregate value of approximately $140 million were exchanged for
all of the outstanding shares and options of BEI. In addition, on the same date,
the Registrant acquired netDialog, Inc., a California corporation ("netDialog")
under the terms of a separate Agreement and Plan of Reorganization whereby
shares of the Registrant's Common Stock with an aggregate value of approximately
$90 million were exchanged for all of the outstanding shares and options of
netDialog.

ITEM 7. FINANCIAL STATEMENTS, PRO FORMA FINANCIAL INFORMATION AND EXHIBITS

On its current report on Form 8-K dated December 14, 1999, Kana Communications,
Inc. ("KANA") announce these mergers. Kana is filing this current report on Form
8-K/A solely for the purpose of filing auditied financial statements and
unaudited pro forma combined condensed financial statements relating to the
netDialog acquisition.

  Exhibits  Description
  --------  -----------
    23.1    Consent of KPMG LLP, Independent Auditors.

    99.1    Financial Statements of Business Acquired.

    99.2    Pro Forma Financial Information.

<PAGE>


                                   SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned, thereunto duly authorized.


February 14, 2000                  Kana Communications, Inc.



                                   /s/  JOSEPH D. MCCARTHY
                                   ------------------------------
                                   Joseph D. McCarthy
                                   Vice President, Finance
                                   (Principal Financial and Accounting Officer)


                                                                    EXHIBIT 23.1

                   Consent of KPMG LLP, Independent Auditors

The Board of Directors and Stockholders
Kana Communications, Inc.

We consent to incorporation by reference in the registration statements (Nos.
333-93591, 333-92159, and 333-87505) on Form S-8 of Kana Communications, Inc. of
our report dated August 13, 1999, except as to Note 8, which is as of September
20, 1999, and our report dated June 25, 1999, except as to Note 7, which is as
of September 20, 1999, relating to the supplemental and historical consolidated
balance sheets, respectively, of Kana Communications, Inc. and subsidiaries as
of December 31, 1998 and 1997, and the related spupplemental and historical
consolidated statements of operations and comprehensive loss, stockholders'
equity and cash flows for each of the years then ended, which reports appear in
the Company's Form S-1 (333-82587) as filed with the Securities and Exchange
Commission on September 21, 1999.

                                        /s/ KPMG LLP

Mountain View, California
February 14, 2000


<PAGE>
                                                                    EXHIBIT 99.1



                          INDEPENDENT AUDITORS' REPORT

The Board of Directors
netDialog, Inc.:

We have audited the accompanying balance sheets of netDialog, Inc. (the Company)
as of December 31, 1997 and 1998, and the related statements of operations,
redeemable preferred stock and shareholders' deficit, and cash flows for the
period from May 12, 1997 (inception) to December 31, 1997, and for the year
ended December 31, 1998. These financial statements are the responsibility of
the Company's management. Our responsibility is to express an opinion on these
financial statements based on our audits.

We conducted our audits in accordance with generally accepted auditing
standards. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement. An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements. An audit also includes
assessing the accounting principles used and significant estimates made by
management, as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.

In our opinion, the financial statements referred to above present fairly, in
all material respects, the financial position of netDialog, Inc. as of December
31, 1997 and 1998, and the results of its operations and its cash flows for the
period from May 12, 1997 (inception) to December 31, 1997, and for the year
ended December 31, 1998, in conformity with generally accepted accounting
principles.


                                        /s/ KPMG LLP

Mountain View, California
December 30, 1999

<PAGE>

                                 NETDIALOG, INC.
                                 Balance Sheets


<TABLE>
<CAPTION>

                                                                                              DECEMBER 31,
                                                                                      ----------------------------     SEPTEMBER 30,
                                      ASSETS                                             1997             1998             1999
                                                                                      -----------      -----------     ------------
                                                                                                                        (Unaudited)
<S>                                                                                   <C>               <C>             <C>
Current assets:
   Cash and cash equivalents                                                          $ 1,913,398      $   915,904      $   524,346
   Restricted short-term investments                                                           --               --          136,500
   Accounts receivable                                                                         --               --           63,493
   Prepaid expenses and other current assets                                                   --               --            3,659
                                                                                      -----------      -----------      -----------

                                   Total current assets                                 1,913,398          915,904          727,998

Property and equipment, net                                                                21,375          336,145          553,877
Other assets                                                                                   --           75,000           56,250
                                                                                      -----------      -----------      -----------

                                   Total assets                                       $ 1,934,773      $ 1,327,049      $ 1,338,125
                                                                                      ===========      ===========      ===========

                     LIABILITIES, REDEEMABLE PREFERRED STOCK,
                             AND SHAREHOLDERS' DEFICIT

Current liabilities:
   Convertible debt                                                                   $        --      $        --      $ 4,800,560
   Notes payable, current                                                                      --          711,086          511,086
   Accounts payable                                                                       126,692          124,623          330,794
   Accrued liabilities                                                                         --           92,850          390,620
                                                                                      -----------      -----------      -----------

                                   Total current liabilities                              126,692          928,559        6,033,060

Notes payable, less current portion                                                            --          166,628           83,314
                                                                                      -----------      -----------      -----------

                                   Total liabilities                                      126,692        1,095,187        6,116,374
                                                                                      -----------      -----------      -----------

Commitments

Redeemable preferred stock, no par value; 6,300,000, 6,300,000, and 6,500,000
   shares authorized, respectively; 3,104,846, 6,164,694, and 6,464,694 shares
   issued and outstanding, respectively; liquidation preference
   of $4,140,002, $8,220,003, and $8,620,023, respectively                              2,054,466        4,088,979        4,995,061

Shareholders' deficit:
   Common stock, no par value; 20,000,000 shares
       authorized; 4,830,000, 4,878,257, and 5,000,527
       shares issued and outstanding, respectively                                         15,900          757,394        1,014,955
   Deferred compensation                                                                       --         (489,071)        (374,549)
   Accumulated deficit                                                                   (262,285)      (4,125,440)     (10,413,716)
                                                                                      -----------      -----------      -----------

                                   Total shareholders' deficit                           (246,385)      (3,857,117)      (9,773,310)
                                                                                      -----------      -----------      -----------

                                   Total liabilities, redeemable preferred stock,
                                        and shareholders' deficit                     $ 1,934,773      $ 1,327,049      $ 1,338,125
                                                                                      ===========      ===========      ===========

</TABLE>


See accompanying notes to financial statements.


<PAGE>

                                 NETDIALOG, INC.
                            Statements of Operations


<TABLE>
<CAPTION>

                                                               PERIOD FROM
                                                               MAY 12, 1997                           NINE-MONTH PERIOD ENDED
                                                              (INCEPTION) TO      YEAR ENDED               SEPTEMBER 30,
                                                                DECEMBER 31,      DECEMBER 31,     -----------------------------
                                                                   1997              1998             1998               1999
                                                               -------------      ------------     -----------       -----------
                                                                                                            (Unaudited)
<S>                                                            <C>                <C>               <C>               <C>
Revenues                                                       $        --        $        --      $        --       $    71,737
                                                               -------------      ------------     -------------     ------------

Operating expenses:
     Cost of revenues                                                   --                 --                --           332,839
     Research and development                                      149,906          2,155,053         1,624,509         1,901,130
     Sales and marketing                                                --            914,769           518,872         1,784,419
     General and administrative                                    113,679            613,362           502,525         1,116,622
     Amortization of employee
             stock-based compensation                                   --            226,847            99,939           301,044
                                                               -------------      ------------     -------------     -----------

                                 Total operating expenses          263,585          3,910,031         2,745,845         5,436,054
                                                               -------------      ------------     -------------     -----------

                                 Loss from operations             (263,585)        (3,910,031)       (2,745,845)       (5,364,317)

Interest income (expense), net                                       1,300             46,876            38,052          (923,959)
                                                               -------------      ------------     -------------      -----------

                                 Net loss                      $  (262,285)       $(3,863,155)     $ (2,707,793)      $(6,288,276)
                                                               =============      ============     =============      ===========

Net loss per share of common stock:

     Basic and diluted                                         $     (0.06)       $     (2.13)     $      (1.63)      $     (2.12)
                                                               =============      ============     =============      ===========

     Weighted-average shares                                     4,599,142          1,817,349         1,657,637         2,970,308
                                                               =============      ============     =============      ===========

</TABLE>

See accompanying notes to financial statements.


<PAGE>


                                 NETDIALOG, INC.
       Statements of Redeemable Preferred Stock and Shareholders' Deficit


<TABLE>
<CAPTION>

                                                                 REDEEMABLE PREFERRED STOCK             COMMON STOCK
                                                                   SHARES           AMOUNT          SHARES           AMOUNT
                                                                 ----------        ---------      -----------      ------------
<S>                                                               <C>            <C>                <C>            <C>
Issuance of common stock to founders,
    May 12, 1997                                                         --        $      --        4,800,000       $       --
Issuance of Series A redeemable preferred
    stock, net                                                    3,104,846        2,054,466               --               --
Issuance of common stock in exchange
    for services rendered                                                --               --           30,000           15,900
Net loss                                                                 --               --               --               --
                                                                 ----------        ---------      -----------      -----------
Balances as of December 31, 1997                                  3,104,846        2,054,466        4,830,000           15,900
Issuance of common stock in exchange
    for services rendered                                                --               --           48,257           25,576
Issuance of Series A redeemable preferred
    stock, net                                                    3,059,848        2,034,513               --               --
Deferred stock-based compensation                                        --               --               --          715,918
Amortization of deferred stock-based
    compensation                                                         --               --               --               --
Net loss                                                                 --               --               --               --
                                                                 ----------        ---------      -----------      -----------
Balances as of December 31, 1998                                  6,164,694        4,088,979        4,878,257          757,394
Issuance of common stock upon exercise
    of options (unaudited)                                               --               --           26,249            2,625
Issuance of Series A redeemable preferred stock
    (unaudited)                                                     300,000          200,010               --               --
Deferred stock-based compensation,
    net (unaudited)                                                      --               --               --          186,522
Amortization of deferred stock-based
    compensation (unaudited)                                             --               --               --               --
Issuance of common stock in exchange
    for services rendered (unaudited)                                    --               --           96,021           68,414
Issuance of redeemable preferred stock warrants
    in connection with convertible debt (unaudited)                      --          706,072               --               --
Net loss (unaudited)                                                     --               --               --               --
                                                                 ----------        ---------      -----------      -----------
Balances as of September 30, 1999 (unaudited)                     6,464,694      $ 4,995,061        5,000,527      $ 1,014,955
                                                                 ==========      ===========      ===========      ===========

<CAPTION>

                                                                                                       TOTAL
                                                                 DEFERRED          ACCUMULATED      SHAREHOLDERS'
                                                               COMPENSATION          DEFICIT          DEFICIT
                                                               ------------        -----------      -------------
<S>                                                                <C>            <C>                <C>
Issuance of common stock to founders,
    May 12, 1997                                                $        --       $        --       $        --
Issuance of Series A redeemable preferred
    stock, net                                                           --                --                --
Issuance of common stock in exchange
    for services rendered                                                --                --            15,900
Net loss                                                                 --          (262,285)         (262,285)
                                                                -----------       -----------       -----------
Balances as of December 31, 1997                                         --          (262,285)         (246,385)
Issuance of common stock in exchange
    for services rendered                                                --                --            25,576
Issuance of Series A redeemable preferred
    stock, net                                                           --                --                --
Deferred stock-based compensation                                  (715,918)               --                --
Amortization of deferred stock-based
    compensation                                                    226,847                --           226,847
Net loss                                                                 --        (3,863,155)       (3,863,155)
                                                                -----------       -----------       -----------
Balances as of December 31, 1998                                   (489,071)       (4,125,440)       (3,857,117)
Issuance of common stock upon exercise
    of options (unaudited)                                               --                --             2,625
Issuance of Series A redeemable preferred stock
    (unaudited)                                                          --                --                --
Deferred stock-based compensation,
    net (unaudited)                                                (186,522)               --                --
Amortization of deferred stock-based
    compensation (unaudited)                                        301,044                --           301,044
Issuance of common stock in exchange
    for services rendered (unaudited)                                    --                --            68,414
Issuance of redeemable preferred stock warrants
    in connection with convertible debt (unaudited)                      --                --                --
Net loss (unaudited)                                                     --        (6,288,276)       (6,288,276)
                                                                -----------       -----------       -----------
Balances as of September 30, 1999 (unaudited)                   $  (374,549)     $(10,413,716)      $(9,773,310)
                                                                ===========       ===========       ===========
</TABLE>

See accompanying notes to financial statements.


<PAGE>

                                 NETDIALOG, INC.
                            Statements of Cash Flows

<TABLE>
<CAPTION>

                                                             PERIOD FROM
                                                             MAY 12, 1997                              NINE-MONTH PERIOD ENDED
                                                            (INCEPTION) TO       YEAR ENDED                 SEPTEMBER 30,
                                                              DECEMBER 31,      DECEMBER 31,       -------------------------------
                                                                 1997               1998               1998               1999
                                                            --------------      ------------       -----------        ------------
                                                                                                             (Unaudited)
<S>                                                          <C>                 <C>                <C>                <C>
Cash flows from operating activities:
  Net loss                                                   $  (262,285)       $(3,863,155)       $(2,707,793)       $(6,288,276)
  Adjustments to reconcile net loss to net
     cash used in operating activities:
       Depreciation                                                  333             66,137             50,334            128,649
       Amortization of redeemable preferred
         stock warrants                                               --                 --                 --            706,072
       Employee stock compensation expense                            --            226,847             99,939            301,044
       Issuance of common sock in exchange for
         services rendered                                        15,900             25,576                 --             68,414
       Changes in operating assets and liabilities:
          Accounts receivable                                         --                 --                 --            (63,493)
          Prepaid expenses and other assets                           --            (75,000)           (75,000)            15,091
          Accounts payable and accrued liabilities               126,692             90,781            226,780            503,941
                                                             -----------         -----------       -----------        -----------
             Net cash used in operating activities              (119,360)        (3,528,814)        (2,405,740)        (4,628,558)
                                                             -----------         -----------       -----------        -----------
Cash flows from investing activities:
  Property and equipment purchases                               (21,708)          (380,907)          (345,171)          (346,381)
  Purchases of short-term investments                                 --                 --                 --           (136,500)
                                                             -----------         -----------       -----------        -----------
             Net cash used in investing activities               (21,708)          (380,907)          (345,171)          (482,881)
                                                             -----------         -----------       -----------        -----------
Cash flows from financing activities:
  Proceeds from issuance of redeemable
     preferred stock, net of issuance costs                    1,954,466          2,034,513          2,034,513            200,010
  Proceeds from issuance of common stock                              --                 --                 --              2,625
  Proceeds from convertible debt                                 100,000                 --                 --          4,800,560
  Proceeds from notes payable                                         --            877,714            117,273                 --
  Payments of notes payable                                           --                 --                 --           (283,314)
                                                             -----------         -----------       -----------        -----------
             Net cash provided by financing activities         2,054,466          2,912,227          2,151,786          4,719,881
                                                             -----------         -----------       -----------        -----------
Net increase (decrease) in cash and cash equivalents           1,913,398           (997,494)          (599,125)          (391,558)
Cash and cash equivalents at beginning of period                      --          1,913,398          1,913,398            915,904
                                                             -----------         -----------       -----------        -----------
Cash and cash equivalents at end of period                   $ 1,913,398         $  915,904        $ 1,314,273        $   524,346
                                                             ===========         ===========       ===========        ===========
Supplemental disclosures of cash flow information:
  Cash paid during period for interest                       $        --         $    6,200        $        --        $    21,700
                                                             ===========         ===========       ===========        ===========
  Noncash investing and financing activities:
     Issuance of Series A convertible preferred
          stock upon conversion of convertible debt          $   100,000         $       --        $        --        $        --
                                                             ===========         ===========       ===========        ===========
     Grant of options to purchase common stock
          with an exercise price below fair value            $        --         $  715,918        $   440,734        $   186,522
                                                             ===========         ===========       ===========        ===========
</TABLE>

See accompanying notes to financial statements.


<PAGE>


                                 NETDIALOG, INC.

                          Notes to Financial Statements

                           December 31, 1997 and 1998

     (Information with respect to September 30, 1998 and 1999 is unaudited.)


(1)  THE COMPANY

     netDialog, Inc. (the Company) was incorporated in California on May 12,
     1997. The Company develops and markets of on-line customer management (OCM)
     solutions. The Company's OCM system is an on-line customer service
     application suite that delivers predictive and proactive answers to
     customers' questions directly on the Web site. The Company began selling
     the OCM solution in the third quarter of 1999.

(2)  SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

     (a)  INTERIM FINANCIAL STATEMENTS

          The interim financial statements of the Company for the nine-month
          periods ended September 30, 1998 and 1999, included herein have been
          prepared by the Company, without audit, pursuant to the rules and
          regulations of the Securities and Exchange Commission. Certain
          information and note disclosures normally included in financial
          statements prepared in accordance with generally accepted accounting
          principles have been condensed or omitted pursuant to such rules and
          regulations relating to interim financial statements.

          In the opinion of management, the accompanying unaudited interim
          financial statements reflect all adjustments, consisting only of
          normal recurring adjustments, necessary to present fairly the
          financial position of the Company as of September 30, 1999, and the
          results of its operations and its cash flows for the nine-month
          periods ended September 30, 1998 and 1999. Results for the nine-month
          period ended September 30, 1999, are not necessarily indicative of the
          results to be expected for the entire year.

     (b)  USE OF ESTIMATES

          The preparation of financial statements in conformity with generally
          accepted accounting principles requires management to make estimates
          and assumptions that affect the reported amounts of assets and
          liabilities and the disclosure of contingent assets and liabilities at
          the date of the financial statements and the reported amounts of
          revenue and expense during the reporting period. Actual results could
          differ from those estimates.

     (c) CASH EQUIVALENTS AND SHORT-TERM INVESTMENTS

          Cash equivalents consist of instruments with maturities of three
          months or less at the time of purchase. As of December 31, 1997 and
          1998, and September 30, 1999, cash equivalents of $1,901,694,
          $889,871, and $532,579, respectively, are comprised of money market
          accounts that are maintained with a highly rated financial
          institution. The Company's short-term investments consisted of
          certificates of deposit with maturities of less than one year.


<PAGE>


                                 NETDIALOG, INC.

                          Notes to Financial Statements

                           December 31, 1997 and 1998

     (Information with respect to September 30, 1998 and 1999 is unaudited.)


          The Company has classified its cash equivalents and short-term
          investments as "available for sale." Such investments are carried at
          fair value based on the quoted market prices, and unrealized gains and
          losses, if material, are reported as a separate component of
          accumulated other comprehensive income (loss) in shareholders' equity.
          The cost of securities sold is based on the specific identification
          method. Realized and unrealized gains and losses were not material
          during all periods presented.

     (d)  PROPERTY AND EQUIPMENT

          Property and equipment are stated at cost, less accumulated
          depreciation. Depreciation is computed using the straight-line method
          over the estimated useful lives of the respective assets, generally
          three to five years.

          The Company evaluates long-lived assets for impairment whenever
          changes in circumstances indicate that the carrying amount of the
          asset may not be recoverable. Recoverability of assets to be held and
          used is measured by a comparison of the carrying amount of an asset to
          future undiscounted net cash flows expected to be generated by the
          asset. If such assets are considered to be impaired, the impairment to
          be recognized is measured by the amount by which the carrying amount
          exceeds the fair value of the assets. Assets to be disposed of are
          reported at the lower of carrying values or fair values, less costs of
          disposal.

     (e)  FAIR VALUE OF FINANCIAL INSTRUMENTS

          The fair values of the Company's cash, cash equivalents, short-term
          investments, accounts receivable, accounts payable, and notes payable
          approximate their carrying values due to the short maturity or
          variable rate structure of those instruments.

     (f)  CONCENTRATION OF CREDIT RISK

          Financial instruments, which subject the Company to concentrations of
          credit risk, consist primarily of cash and cash equivalents,
          short-term investments, and trade accounts receivable. The Company
          maintains cash and cash equivalents with one domestic financial
          institution. From time to time, the Company's cash balances with its
          financial institution may exceed Federal Deposit Insurance Corporation
          insurance limits.

          The Company's customers are concentrated in the United States. The
          Company performs ongoing credit evaluations, generally does not
          require collateral and will establish an allowance for doubtful
          accounts based upon factors surrounding the credit risk of customers,
          historical trends, and other information. As of September 30, 1999,
          the Company has incurred no losses related to bad debts.


<PAGE>


                                 NETDIALOG, INC.

                          Notes to Financial Statements

                           December 31, 1997 and 1998

     (Information with respect to September 30, 1998 and 1999 is unaudited.)

     (g)  REVENUE RECOGNITION

          The Company recognizes revenue in accordance with Statement of
          Position (SOP) 97-2, SOFTWARE REVENUE RECOGNITION. SOP 97-2 requires
          that revenue recognized from software arrangements be allocated to
          each element of the arrangement based on the relative fair values of
          the elements, such as software products, upgrades, enhancements,
          postcontract customer support, installation, or training. The
          determination of fair value is based on objective evidence that is
          specific to the Company. If evidence of fair value for each element of
          the arrangement does not exist, all revenue from the arrangement is
          deferred until such time as evidence of fair value does exist or until
          all elements of the arrangement are delivered.

          License revenues are recognized upon the receipt of persuasive
          evidence of an arrangement, delivery to the customer, and
          determination that collection of a fixed or determinable fee is
          probable. Maintenance contracts generally call for the Company to
          provide technical support and software updates and upgrades to
          customers. The Company also provides hosting services whereby the
          Company manages and maintains the OCM software on behalf of the
          customer. Maintenance and hosting revenue is recognized ratably over
          the term of the contract, generally on a straight-line basis.

     (h)  CAPITALIZED SOFTWARE DEVELOPMENT COSTS

          Software development costs are included in research and development
          expenses and are expensed as incurred. After technological feasibility
          is achieved, software development costs are capitalized. The
          capitalized costs are then amortized on a straight-line basis over the
          estimated product life, or on the ratio of current revenue to total
          projected product revenue, whichever is greater. To date, the
          achievement of technological feasibility and general availability of
          such software has been contemporaneous and software development costs
          qualifying for capitalization have been insignificant. Accordingly,
          the Company has not capitalized any software development costs.

     (i)  INCOME TAXES

          The Company uses the asset and liability method of accounting for
          income taxes. Under the asset and liability method, deferred tax
          assets and liabilities are recognized for the estimated future tax
          consequences attributable to differences between the financial
          statement carrying amounts of existing assets and liabilities and
          their respective tax bases. Deferred tax assets and liabilities are
          measured using enacted tax rates expected to apply to taxable income
          in the years in which those temporary differences are expected to be
          recovered or settled. The effect on deferred tax assets and
          liabilities of a change in tax rates is recognized in the statement of
          operations in the period that includes the enactment date. A valuation
          allowance is established to reduce deferred tax assets when it is more
          likely than not that all or a portion of the deferred tax assets will
          not be realized.

<PAGE>


                                 NETDIALOG, INC.

                          Notes to Financial Statements

                           December 31, 1997 and 1998

     (Information with respect to September 30, 1998 and 1999 is unaudited.)

     (j)  STOCK-BASED COMPENSATION

          The Company accounts for its stock-based compensation arrangements
          with employees using the intrinsic-value method pursuant to Accounting
          Principles Board (APB) Opinion No. 25. As such, compensation expense
          is recorded on the date of grant when the fair value of the underlying
          common stock exceeds the exercise price for stock options or the
          purchase price for the issuance or sales of common stock.

          The Company accounts for stock-based compensation arrangements with
          nonemployees in accordance with SFAS No. 123 and Emerging Issues Task
          Force (EITF) Issue No. 96-18, ACCOUNTING FOR EQUITY INSTRUMENTS THAT
          ARE ISSUED TO OTHER THAN EMPLOYEES FOR ACQUIRING, OR IN CONJUNCTION
          WITH SELLING, GOODS OR SERVICES. Accordingly, unvested options held by
          nonemployees are subject to revaluation at each balance sheet date
          based on the then current fair market value.

          Unearned deferred compensation resulting from employee and nonemployee
          option grants is amortized on an accelerated basis over the vesting
          period of the individual options, generally four years, in accordance
          with Financial Accounting Standards Board (FASB) Interpretation No.
          28.

     (k)  COMPREHENSIVE LOSS

          The Company has no significant components of other comprehensive loss,
          and, accordingly, comprehensive loss is the same as net loss for all
          periods.

     (l)  NET LOSS PER SHARE

          Basic net loss per share is computed using the weighted-average number
          of outstanding shares of common stock. Diluted net loss per share is
          computed using the weighted-average number of shares of common stock
          outstanding and, when dilutive, potential common shares from options
          and warrants to purchase common stock or convertible preferred stock
          using the treasury stock method and from convertible securities using
          the "as if converted" basis. All potential shares of common stock have
          been excluded from the computation of diluted net loss per share for
          all periods presented because the effect would have been antidilutive.


<PAGE>


                                 NETDIALOG, INC.

                          Notes to Financial Statements

                           December 31, 1997 and 1998

     (Information with respect to September 30, 1998 and 1999 is unaudited.)

              Diluted net loss per share does not include the effect of the
              following antidilutive common equivalent shares:


<TABLE>
<CAPTION>

                                                  DECEMBER 31,                            SEPTEMBER 30,
                                    ---------------------------------------   ---------------------------------------
                                           1997                1998                 1998                 1999
                                    -------------------  ------------------   ------------------   ------------------
<S>                                      <C>                <C>                  <C>                  <C>
Common stock options                    $       --         $ 1,495,000          $ 1,420,000          $ 2,177,084
Unvested common stock
     subject to repurchase               3,600,000           2,700,000            2,925,000            2,025,000
Redeemable preferred stock
     (as if converted)                   3,104,846           6,164,694            6,164,694            6,464,694
Preferred stock warrants                        --                  --                   --            1,100,143
                                    -------------------  ------------------   ------------------   ------------------

                                        $6,704,846         $10,359,694          $10,509,694          $11,766,921
                                    ===================  ==================   ==================   ==================
</TABLE>




       (m)    SEGMENT REPORTING

              The Company has one operating segment because it is not organized
              by multiple segments for purposes of the chief operating decision
              to make operating decisions or assess performance. The chief
              operating decision maker evaluates performance, makes operating
              decisions, and allocates resources based on financial data
              consistent with the presentation in the accompanying financial
              statements.

              The Company's revenues have all been earned from customers in the
              United States. In addition, all operations and assets are based in
              the United States. During the nine-month period ended September
              30, 1999, the Company's revenues were generated from five
              customers, each representing 10% or more of total revenues.

       (n)    RECENT ACCOUNTING PRONOUNCEMENTS

              In June 1998, the Financial Accounting Standards Board issued SFAS
              No. 133, ACCOUNTING FOR DERIVATIVE INSTRUMENTS AND HEDGING
              ACTIVITIES, effective for fiscal years beginning after June 15,
              2000. This standard requires that an entity recognize all
              derivatives as either assets or liabilities in the balance sheet
              and measure those instruments at fair value. The type and use of
              the derivative, and whether it qualifies for hedge accounting,
              will determine the treatment of gains or losses resulting from
              changes in the fair value of the derivative. The Company believes
              the adoption of SFAS No. 133 will not have a material effect on
              its results of operations, financial position, or cash flows. SFAS
              No. 133 will be effective for the Company beginning January 1,
              2001.


<PAGE>


                                 NETDIALOG, INC.

                          Notes to Financial Statements

                           December 31, 1997 and 1998

     (Information with respect to September 30, 1998 and 1999 is unaudited.)


              In December 1998, the American Institute of Certified Public
              Accountants (AICPA) issued SOP 98-9, MODIFICATION OF SOP 97-2,
              "SOFTWARE REVENUE RECOGNITION," WITH RESPECT TO CERTAIN
              TRANSACTIONS. SOP 98-9 amends SOP 97-2 to require the entity to
              recognize revenue for multiple element arrangement by means of the
              "residual method" when: (1) there is vendor-specific evidence of
              the fair values of all of the undelivered elements of an
              arrangement; (2) vendor-specific evidence of fair value does not
              exist for one or more of the delivered elements; and (3) all other
              revenue recognition criteria of SOP 97-2 have been satisfied. SOP
              98-9 will be effective for transactions entered into after January
              1, 2000. The Company believes the adoption of SOP 98-9 will not
              have a material effect on its results of operations, financial
              position or cash flows.

(2)    PROPERTY AND EQUIPMENT

       Property and equipment consisted of the following:

<TABLE>
<CAPTION>

                                                            DECEMBER 31,
                                             -----------------------------------------     SEPTEMBER 30,
                                                    1997                  1998                 1999
                                             -------------------   -------------------   ------------------
<S>                                            <C>                        <C>                  <C>
Computer equipment and
     purchased software                        $     21,708             $ 333,645            $ 629,968
Furniture and fixtures                                   --                68,970              119,028
                                             -------------------   -------------------   ------------------

                                                     21,708               402,615              748,996
Less accumulated depreciation                           333                66,470              195,119
                                             -------------------   -------------------   ------------------

                                               $     21,375             $ 336,145            $ 553,877
                                             ===================   ===================   ==================

</TABLE>



(3)    CONVERTIBLE DEBT

       The Company borrowed approximately $4,800,000 under a series of
       convertible loan arrangements consummated on March 5, 1999 and July 19,
       1999. As of September 30, 1999, approximately $2,800,000 is immediately
       due and payable upon demand by the holders of the notes and $2,000,000
       will be due and payable upon demand by the holders of the notes at any
       time after January 19, 2000. The entire principal and accrued interest
       shall be automatically converted into shares of the Company's equity
       securities issued and sold at the closing of a subsequent equity
       financing as defined by the terms of the loans or into Series A
       redeemable preferred stock if the Company is acquired prior to the next
       equity financing (see Note 8 - subsequent events). The conversion price
       will be equal to the price per share of the equity securities into which
       the loans are converted. The loans accrue interest at a fixed rate of 8%
       per annum.

       In connection with the March 5, 1999 convertible debt offering, the
       Company issued warrants to purchase Series A redeemable preferred stock
       with an exercise price of $0.67 per share. On March 5, 1999, the warrants
       were initially exercisable into 419,979 shares of Series A redeemable
       preferred stock (the Warrant Amount). As long as the convertible debt
       remains outstanding, the Warrant Amount will increase in three equal
       installments of 139,853 shares every three months after the original
       issuance date up to a maximum of 839,957 shares. The warrants can be
       exercised at any time prior to March 31, 2004.

       In connection with July 19, 1999 convertible debt offering, the Company
       issued warrants to purchase (i) shares of the Company's stock sold in a
       subsequent equity financing, defined by the terms of the warrants,


<PAGE>


                                 NETDIALOG, INC.

                          Notes to Financial Statements

                           December 31, 1997 and 1998

     (Information with respect to September 30, 1998 and 1999 is unaudited.)

       or (ii) shares of Series A redeemable preferred stock if a subsequent
       equity financing is not closed by January 15, 2000. The exercise price
       shall be either (i) the price per share of the subsequent equity
       financing or (ii) $0.67 per share if the subsequent equity financing is
       not closed prior to January 15, 2000. The warrants were initially
       exercisable into the number of shares of the Company's stock equal to 10%
       of the outstanding principle amount of the related convertible debt
       divided by the exercise price (the Warrant Percentage). The Warrant
       Percentage increases in three equal installments of 3.33% every two
       months after the original issuance up to a maximum of 20%. The warrants
       can be exercised at any time prior to July 15, 2004.

       For purposes of determining the fair value of the warrants issued in
       connection with the convertible debt, the warrants were broken down into
       four tranches, with the first tranche representing the initial Warrant
       Amount or Warrant Percentage and the remaining three tranches
       representing the incremental increase in Warrant Amount or Warrant
       Percentage. The fair value of each tranche was determined on the date on
       which the convertible debt holders became entitled to that tranche. The
       fair value of each tranche is deemed to be additional interest expense
       and is charged to Interest Income (Expense), Net on the respective
       valuation date. During the nine month period ended September 30, 1999,
       the Company recorded interest expense of $659,972 in connection with
       these warrants. The following weighted-average assumptions were used in
       estimating the fair value of the warrants: (i) dividend yield of 0%; (ii)
       expected volatility of 100%; (iii) weighted average risk-free interest
       rate of 5%; and (iv) contractual life of 5 years.

       In connection with the acquisition of the Company (See Note 8-Subsequent
       Event), the warrants were exercised into 1,150,347 shares of Series A
       preferred stock, net of 189,684 shares surrendered back to the Company in
       lieu of paying cash for the exercise of the warrants.

(4)    NOTES PAYABLE

       In 1998, the Company obtained a $1,000,000 equipment and revolving credit
       facility, which is collateralized by primarily all of the Company's
       assets and bears interest at the bank's prime rate (8% as of December
       1998) plus 0.25%. As of December 31, 1998, $277,714 was outstanding under
       the equipment facility with the principal amounts due in 30 equal monthly
       installments commencing in January 1999. The Company is not entitled to
       any further advances under the equipment facility subsequent to December
       26, 1998. As of December 31, 1998, $600,000 was outstanding under the
       revolving facility, which expired on June 25, 1999.

       The aggregate principal payments due under the equipment facility
       subsequent to December 31, 1998, are as follows: 1999, $111,000; and
       2000, $166,714.

       The maturity date of the revolving facility was extended to October 31,
       1999. In consideration for extending the facility, the Company granted
       warrants to purchase 71,640 shares of Series A redeemable preferred stock
       with an exercise price of $0.67 per share. The warrants were issued in
       two equal tranches on July 15, 1999, and September 1, 1999, and may be
       exercised at any time prior to the fifth anniversary of their respective
       issuance date. The warrants were valued at approximately $46,100 using
       the Black-Scholes option pricing model and were expensed on the date of
       issuance.

(5)    CAPITAL STOCK

<PAGE>


                                 NETDIALOG, INC.

                          Notes to Financial Statements

                           December 31, 1997 and 1998

     (Information with respect to September 30, 1998 and 1999 is unaudited.)

       (a)    REDEEMABLE PREFERRED STOCK

              Each share of Series A redeemable preferred stock includes a
              noncumulative dividend right and liquidation preference of $0.05
              and $1.33 per share, respectively, and is convertible at the
              option of the holder into one share of common stock at any time,
              subject to adjustment for antidilution. Each share will be
              automatically converted upon written consent or agreement of the
              holders of a majority of the outstanding shares of preferred stock
              or upon an initial public offering of the Company's common stock.
              Each share has voting rights equal to one share of common stock on
              an "as if converted" basis.

              The Series A redeemable preferred stock can be redeemed at any
              time after December 31, 2002, upon written notice from
              three-fourths of the holders of the Series A redeemable preferred
              stock. Upon receipt of such written note, the shares shall be
              redeemable at $0.67 per share in three equal annual installments.

               No dividends have been declared or paid on either the preferred
               stock or common stock since inception of the Company.

       (b)    COMMON STOCK

              The Company has issued to its founders 4,800,000 shares of common
              stock, of which 3,600,000 shares were subject to repurchase on
              termination of employment as a condition to the closing of the
              Series A redeemable preferred stock financing in December 1997.
              Such repurchase rights lapse ratably on a monthly basis over four
              years through December 2001. As of December 31, 1998, 2,700,000
              shares were subject to repurchase.

       (c)    STOCK OPTION PLAN

              The Company's 1997 Stock Option Plan (the 1997 Plan) provides for
              stock options to be granted to employees, independent contractors,
              officers, and directors. Options are generally granted at an
              exercise price equivalent to the estimated fair market value per
              share at the date of grant, as determined by the Company's Board
              of Directors. All options are granted at the discretion of the
              Company's Board of Directors and have a term not greater than 10
              years from the date of grant. Options issued generally vest over 4
              years, 25% one year after the grant date, and the remainder at a
              rate of 1/36 each month thereafter.

              A summary of stock option activity follows (no options were
              granted in 1997):

<PAGE>


                                 NETDIALOG, INC.

                          Notes to Financial Statements

                           December 31, 1997 and 1998

     (Information with respect to September 30, 1998 and 1999 is unaudited.)

<TABLE>
<CAPTION>

                                                           NINE-MONTH
                                         YEAR ENDED        PERIOD ENDED
                                        DECEMBER 31,      SEPTEMBER 30,
                                            1998              1999
                                        ------------      -------------
<S>                                       <C>               <C>
Outstanding at beginning of period               --         1,495,000

Options granted                           1,655,000         1,507,500
Options exercised                                --           (26,249)
Options canceled                           (160,000)         (799,167)
                                         ----------        ----------
Outstanding at the end of period          1,495,000         2,177,084
                                         ==========        ==========
Shares available for future grant         1,105,000           396,667
                                         ==========        ==========
</TABLE>


              All options granted in 1998 and 1999 have an exercise price of
              $0.10 per share. As of December 31, 1998, the weighted-average
              remaining contractual life of outstanding options was
              approximately 9.5 years and approximately 81,000 options were
              vested.

              In connection with its grants of options, the Company has
              recognized unearned deferred compensation expense of $715,918 for
              the year ended December 31, 1998. Of this amount, $695,023 related
              to 1,655,000 options granted to employees with exercise prices
              below the deemed fair market value of the common stock. The
              weighted-average fair value for these options was $0.47 per share.
              The remaining $20,895 relates to the value of options granted to
              nonemployees determined using the Black-Scholes option pricing
              model.

              The Company uses the intrinsic-value method in accounting for its
              stock-based compensation plans. Accordingly, no compensation cost
              has been recognized in the accompanying financial statements,
              except for those options issued with exercise prices at less than
              fair market value at date of grant. Had compensation costs been
              determined in accordance with SFAS No. 123 for the Company's
              employee stock option grants, net loss, and basic and diluted net
              loss per share would not have been materially impacted.

              The Company calculated the fair value of each option grant on the
              measurement date using the following assumptions: dividend yield
              at 0%; weighted-average expected option term of 4 years for
              employees and a contractual term of 10 years for nonemployees;
              risk-free interest rate of 5.5%; and expected volatility of 0% for
              employees and 100% for nonemployees. The weighted-average fair
              value of options granted during 1998 was approximately $0.48.

(6)    COMMITMENTS

       The Company leases its facility under a noncancelable operating lease
       with an expiration date of April 2000. In connection with this lease, the
       Company entered into a letter of credit for approximately $136,000. The
       letter of credit is secured by a certificate of deposit. Rent expense was
       $13,600 and $145,000 for the period from May 12, 1997 (inception) to
       December 31, 1997, and for the year ended December 31, 1998,
       respectively.


<PAGE>


                                 NETDIALOG, INC.

                          Notes to Financial Statements

                           December 31, 1997 and 1998

     (Information with respect to September 30, 1998 and 1999 is unaudited.)

       Future minimum lease payments under noncancelable operating leases as of
       December 31, 1998, are as follows: 1999, $540,000; and 2000, $150,000.

(7)    INCOME TAXES

       As of December 31, 1997 and 1998, the Company had gross deferred tax
       assets of $69,000 and $1,168,000 respectively, which consist primarily of
       the net operating loss carryforwards. Management has established a full
       valuation allowance against its gross deferred tax assets because it is
       more likely than not that sufficient taxable income will not be generated
       during the carryforward periods to realize the deferred tax assets.

       As of December 31, 1998, the Company had net operating loss carryforwards
       for federal and California income tax purposes of $2,318,000. The federal
       net operating loss carryforwards, if not offset against future taxable
       income, will expire from 2012 through 2018. The California net operating
       loss carryforwards, if not offset against future taxable income, expire
       in 2005. The Company also has research and experimental credits for
       federal and state income tax purposes of approximately $83,000 and
       $64,000, respectively. The federal credits will expire from 2012 and
       2018, and the state credits can be carried forward indefinitely.

       Due to the acquisition of the Company (see Note 8 - subsequent event),
       its ability to utilize its carryforwards could be reduced.




<PAGE>


                                 NETDIALOG, INC.

                          Notes to Financial Statements

                           December 31, 1997 and 1998

     (Information with respect to September 30, 1998 and 1999 is unaudited.)


(8)    SUBSEQUENT EVENTS

       On December 3, 1999, the Company consummated a merger agreement with Kana
       Communications Inc. (Kana). Under the terms of the agreement,
       approximately 622,031 shares of Kana common stock were issued or reserved
       for issuance in exchange for all of the Company's outstanding capital
       stock, options, and warrants. Each share of the Series A redeemable
       preferred stock and the convertible debt were converted into the
       Company's common stock immediately prior to the closing of the merger.






<PAGE>
                                                                    EXHIBIT 99.2


          UNAUDITED PRO FORMA COMBINED CONDENSED FINANCIAL INFORMATION

The following unaudited pro forma combined condensed financial statements of
Kana Communications, Inc. (Kana) have been prepared to give effect to the
mergers of Kana, netDialog, Inc. (netDialog), and Business Evolution, Inc.
(BEI), using the pooling of interests method of accounting.

The pro forma combined condensed balance sheet gives effect to the merger as if
it had occurred on September 30, 1999, and combines the unaudited condensed
consolidated balance sheet of Kana and the unaudited condensed balance sheetsof
netDialog and BEI as of September 30, 1999. The pro forma combined condensed
statements of operations combine the historical consolidated statements of
operations of Kana and the historical statements of operations of netDialog and
BEI for the years ended December 31, 1997 and 1998 and the nine months ended
September 30, 1999 and 1998, in each case as if the mergers had occurred at the
beginning of the earliest period presented.

Such pro forma combined condensed financial information is presented for
illustrative purposes only and is not necessarily indicative of the financial
position or results of operations that would have actually been reported had
the mergers occurred at the beginning of the periods presented, nor is it
necessarily indicative of future financial position or results of operations.
In addition, Kana recorded a charge for acquisition-related costs of
approximately $4.5 million in operations for the quarter ended December 31,
1999. This is an estimate and is subject to change. There can be no assurance
that Kana will not incur additional charges to reflect costs associated with
the mergers or that management will be successful in its efforts to integrate
the operations of the three companies.

These pro forma combined condensed financial statements are based upon the
respective historical consolidated financial statements of Kana and the
historical financial statements of netDialog and BEI. These should be read in
conjunction with the respective supplemental consolidated financial statements
and notes thereto of Kana included in the Form S-1 registration statement
(333-82587) as filed with the Securities and Exchange Commission on September
21, 1999 and the historical consolidated financial statements and notes thereto
of netDialog included herein.
<PAGE>

              UNAUDITED PRO FORMA COMBINED CONDENSED BALANCE SHEET
                            AS OF SEPTEMBER 30, 1999
                                 (In thousands)

<TABLE>
<CAPTION>
                                                                                                             PRO FORMA
                                                                                                  --------------------------------
          ASSETS                                            KANA        NETDIALOG       BEI         ADJUSTMENTS       COMBINED
                                                       -------------- ------------- --------      --------------     -------------

<S>                                                  <C>              <C>           <C>            <C>              <C>
  Cash and cash equivalents                          $    57,200       $   524      $  3,059      $                  $ 60,783
  Short-term investments                                   7,427           137            --                            7,564
  Accounts receivable, net                                 2,268            63           230                            2,561
  Prepaid expenses and other current assets                1,606             4            16                            1,626
                                                       ---------      --------      --------      ---------          --------
                        Total current assets              68,501           728         3,305            --            72,534

Property and equipment, net                                3,942           554           312                            4,808
Other assets                                                 150            56           152                              358
                                                       ---------      --------      --------      ---------          --------

                        Total assets                 $    72,593       $ 1,338      $  3,769      $      --          $ 77,700
                                                       =========      ========      ========      =========          ========

        LIABILITIES AND STOCKHOLDERS' EQUITY

Current liabilities:
  Convertible debt                                   $        --       $ 4,800      $     --      $  (4,800)     2b  $     --
  Current portion of notes payable                         1,236           512            --                            1,748
  Accounts payable                                         1,389           330           254                            1,973
  Accrued payroll and related liabilities                    713            --            --                              713
  Other accrued liabilities                                3,618           391            69          4,500      2a     8,578
  Deferred revenue                                         3,709            --         1,064                            4,773
                                                       ---------      --------      --------      ---------          --------

                        Total current liabilities         10,665         6,033         1,387           (300)           17,785

Notes payable, less current portion                          652            83                                            735
                                                       ---------      --------      --------      ---------          --------

                        Total liabilities                 11,317         6,116         1,387           (300)           18,520
                                                       ---------      --------      --------      ---------          --------

Redeemable preferred stock                                    --         4,995            --         (4,995)     2b        --

Stockholders' equity:
  Convertible preferred stock                                 --            --         4,976         (4,976)     2c        --
  Common stock                                                29            --            --              2      2d        31
  Additional paid-in capital                             111,867         1,015           798         14,769    2b-2d  128,449
  Deferred stock-based compensation                      (16,127)         (374)                                       (16,501)
  Notes receivable from stockholders                      (6,246)           --                                         (6,246)
  Accumulated other comprehensive loss                       (31)           --                                            (31)
  Accumulated deficit                                    (28,216)      (10,414)       (3,392)        (3,794)   2a, 2e (45,816)
                                                       ---------      --------      --------      ---------          --------
                        Total stockholders' equity        61,276        (9,773)        2,382          6,001            59,886
                                                       ---------      --------      --------      ---------          --------
                        Total liabilities and
                        stockholders' equity         $    72,593       $ 1,338      $  3,769      $     706          $ 78,406
                                                       =========      ========      ========      =========          ========
</TABLE>

See accompanying notes to unaudited pro forma combined condensed
                    financial statements.
<PAGE>
         UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENT OF OPERATIONS
                      FOR THE YEAR ENDED DECEMBER 31, 1997
                      (In thousands, except per share data)

<TABLE>
<CAPTION>
                                                                                                                    PRO FORMA
                                                                                                              ----------------------
                                                                           KANA       NETDIALOG       BEI      ADJUSTMENTS  COMBINED
                                                                          ------     -----------    -------    -----------  -------
Revenues:
<S>                                                                       <C>        <C>            <C>        <C>          <C>
    License .....................................................       $    --      $    --        $    --     $           $   --
    Service .....................................................            --           --            617                    617
                                                                          -----      -------        -------     ----------  ------
        Total revenues ..........................................            --           --            617             --     617
                                                                          -----      -------        -------     ----------  ------

Cost of revenues:
    License .....................................................            --           --             --                      --
    Service .....................................................            --           --            253                    253
                                                                          -----      -------        -------     ----------  ------
        Total cost of revenues ..................................            --           --            253             --     253
                                                                          -----      -------        -------     ----------  ------
        Gross profit ............................................            --           --            364             --     364
                                                                          -----      -------        -------     ----------  ------

Operating expenses:
    Sales and marketing .........................................           366           --            146                    512
    Research and development ....................................           699          150            122                    971
    General and administrative ..................................           257          114              7                    378
    Amortization of stock based                                                                                                 --
     compensation ............................................              113           --             --                    113
                                                                          -----      -------        -------     ----------  ------
     Total operating expenses ................................            1,435          264            275             --   1,974
                                                                          -----      -------        -------     ----------  ------

        Loss from operations ....................................        (1,435)        (264)            89             --  (1,610)

Other income, net ...............................................            52            2              4             --      58
                                                                          -----      -------        -------     ----------  ------
        Net loss ................................................       $(1,383)     $  (262)       $    93     $       -- $(1,552)
                                                                         ======      =======        =======     ==========  ======

Net loss per common share:

    Basic and diluted                                                   $ (0.92)                                            $(0.93)
                                                                         =======                                            =======
    Weighted-average shares                                               1,497                                              1,669
                                                                         =======                                            =======

</TABLE>
See accompanying notes to unaudited pro forma combined condensed
                    financial statements.

<PAGE>

         UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENT OF OPERATIONS
                  FOR THE NINE MONTHS ENDED DECMEBER 31, 1998
                      (In thousands, except per share data)

<TABLE>
<CAPTION>

                                                                                                                PRO FORMA
                                                                                                         --------------------------
                                                              KANA           NETDIALOG        BEI        ADJUSTMENTS       COMBINED
                                                            -------         ----------      -------      -----------       --------

Revenues:
<S>                                                        <C>               <C>            <C>              <C>            <C>
    License .........................................      $  1,793          $   --          $  221          $              $ 2,014
    Service .........................................           256              --              77                             333
                                                             ------          ------          ------          -----          -------
        Total revenues ..............................         2,049              --             298             --            2,347
                                                             ------          ------          ------          -----          -------

Cost of revenues:
    License .........................................            54            ----              --                              54
    Service .........................................           519              --             147                             666
                                                             ------          ------          ------          -----          -------
        Total cost of revenues ......................           573              --             147             --              720
                                                             ------          ------          ------          -----          -------
        Gross profit ................................         1,476              --             151             --            1,627
                                                             ------          ------          ------          -----          -------

Operating expenses:
    Sales and marketing .............................         3,938             915             651                           5,504
    Research and development ........................         2,835           2,155             679                           5,669
    General and administrative ......................         1,004             646             174                           1,824
    Amortization of stock based                                                                                                  --
        compensation ................................         1,263             194              --                           1,457
                                                             ------          ------          ------          -----          -------
        Total operating expenses ....................         9,040           3,910           1,504             --           14,454
                                                             ------          ------          ------          -----          -------
        Loss from operations ........................        (7,564)         (3,910)         (1,353)            --          (12,827)

Other income, net ...................................           186              47              (7)                           226
                                                             ------          ------          ------          -----          -------

        Net loss ....................................      $ (7,378)        $(3,863)        $(1,360)         $  --         $(12,601)
                                                             ======          ======          ======          =====          ========

Net loss per common share:

    Basic and diluted                                      $  (2.58)                                                        $ (4.16)
                                                           ========                                                         ========
    Weighted-average shares                                   2,864                                                            3,032
                                                           ========                                                         ========
</TABLE>

See accompanying notes to unaudited pro forma combined condensed
                    financial statements.

<PAGE>

         UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENT OF OPERATIONS
                  FOR THE NINE MONTHS ENDED SEPTEMBER 30, 1998
                      (In thousands, except per share data)

<TABLE>
<CAPTION>

                                                                                                                  PRO FORMA
                                                                                                          --------------------------
                                                              KANA           NETDIALOG          BEI        ADJUSTMENTS     COMBINED
                                                            -------         ----------      ----------    -------------   ----------

<S>                                                         <C>              <C>            <C>                            <C>
Revenues:
    License .......................................       $   1,093          $    --          $ 132          $              $ 1,225
    Service .......................................             138               --            115                             253
                                                             ------           ------           ----           -----          ------
        Total revenues ............................           1,231               --            247              --           1,478
                                                             ------           ------           ----           -----          ------
Cost of revenues:
    License .......................................              33               --             --                              33
    Service .......................................             246               --             78              --             324
                                                             ------           ------           ----           -----          ------
        Total cost of revenues ....................             279               --             78              --             357
                                                             ------           ------           ----           -----          ------
        Gross profit ..............................             952               --            169              --           1,121
                                                             ------           ------           ----           -----          ------
Operating expenses:
    Sales and marketing ...........................           2,580              519            428                           3,527
    Research and development ......................           1,658            1,624            446                           3,728
    General and administrative ....................             622              503            101                           1,226
    Amortization of stock based                                                                                                  --
        compensation ..............................             782              100             --                             882
                                                             ------           ------           ----           -----          ------
        Total operating expenses ..................           5,642            2,746            975              --           9,363
                                                             ------           ------           ----           -----          ------
        Loss from operations ......................          (4,690)          (2,746)          (806)             --          (8,242)

Other income, net .................................              79               38              3              --             120
                                                             ------           ------           ----           -----          ------
        Net loss ..................................       $  (4,611)         $(2,708)         $(803)          $  --         $(8,122)
                                                             ======           ======           ====           =====          ======

Net loss per common share:

    Basic and diluted                                     $   (2.34)                                                        $ (3.28)
                                                           ========                                                          ======
    Weighted-average shares                                   1,973                                                           2,477
                                                           ========                                                          ======
</TABLE>

See accompanying notes to unaudited pro forma combined condensed
                    financial statements.

<PAGE>


         UNAUDITED PRO FORMA COMBINED CONDENSED STATEMENT OF OPERATIONS
                  FOR THE NINE MONTHS ENDED SEPTEMBER 30, 1999
                      (In thousands, except per share data)



<TABLE>
<CAPTION>

                                                                                          PRO FORMA
                                                                                  -------------------------
                                        KANA         NETDIALOG           BEI      ADJUSTMENTS      COMBINED
                                     --------        ---------       --------     -----------     ---------

<S>                                  <C>               <C>             <C>              <C>        <C>
Revenues:
   License                           $  5,442        $     72        $    297                     $  5,811
   Service                              1,732              --              64                        1,796
                                     --------        --------        --------        ------       --------
     Total revenues                     7,174              72             361        $   --          7,607
                                     --------        --------        --------        ------       --------

Cost of revenues:
   License                                124              --              --                          124
   Service                              2,814             333             394                        3,541
                                     --------        --------        --------        ------       --------
     Total cost of revenues             2,938             333             394            --          3,665
                                     --------        --------        --------        ------       --------
     Gross profit                       4,236            (261)            (33)           --          3,942
                                     --------        --------        --------        ------       --------

Operating expenses:
   Sales and marketing                  9,202           1,784           1,153                       12,139
   Research and development             5,667           1,901             877                        8,445
   General and administrative           1,768           1,117             329                        3,214
   Amortization of stock based
     compensation                       6,330             301              --                        6,631
   Acquisition related costs              910              --              --                          910
                                     --------        --------        --------        ------       --------
     Total operating expenses          23,877           5,103           2,359            --         31,339
                                     --------        --------        --------        ------       --------
     Loss from operations             (19,641)         (5,364)         (2,392)           --        (27,397)
Other income (expense), net               186            (924)            (12)          706 2e         (44)
                                     --------        --------        --------        ------       --------
     Net loss                        $(19,455)       $ (6,288)       $ (2,404)       $  706       $(27,441)
                                     ========        ========        ========        ======       ========

Net loss per common share:
   Basic and diluted                 $  (2.53)                                                    $  (3.19)
                                     ========                                                     ========
   Weighted-average shares              7,689                                                        8,593
                                     ========                                                     ========
</TABLE>
<PAGE>



      NOTES TO UNAUDITED PRO FORMA COMBINED CONDENSED FINANCIAL STATEMENTS

(1)      PRO FORMA BASIS OF PRESENTATION

         These pro forma combined financial statements reflect the issuance of
1,383,539 shares of Kana common stock in exchange for an aggregate of
20,198,948 shares of netDialog common stock (including pro forma adjustments)
and 17,708,416 shares of BEI common stock (including pro forma adjustments) as
of September 30, 1999 in connection with the mergers based on the exchange
ratios set forth in the following table:

<TABLE>

<S>                                                             <C>
netDialog pro forma common stock outstanding
   as of September 30, 1999                                      20,198,948
Exchange ratio                                                      0.02763
                                                         -------------------

Number of Kana common stock shares exchanged                                        558,097

BEI pro forma common stock outstanding                           17,708,416
   as of September 30, 1999
Exchange ratio                                                  0.053370518
                                                         -------------------

Number of Kana common stock shares exchanged                                        945,107

Number of Kana common stock shares outstanding
   as of September 30, 1999                                                      28,865,350
                                                                            ----------------

Number of shares of Kana common stock
   outstanding as of September 30, 1999 assuming
   completion of the mergers                                                     30,368,554
                                                                            ================
</TABLE>

         The netDialog pro forma common stock as of September 30, 1999 includes
14,005,466 shares for the conversion of the redeemable preferred stock and
convertible debt, which converted immediately prior to the merger and 1,197,534
shares for common stock options and redeemable preferred stock warrants
exercised after September 30, 1999, net of 189,684 shares surrendered back to
netDialog in lieu of paying cash for the exercise of the warrants.

         The BEI pro forma common stock as of September 30, 1999 includes
4,443,758 shares for the conversion of the convertible preferred stock, which
converted immediately prior to the merger, and 2,217,737 shares of restricted
common stock issued in October 1999 to certain employees and members of the
board of directors.

(2)      PRO FORMA ADJUSTMENTS

         (a) Kana recorded a charge for acquisition-related costs of
approximately $4,500,000 in the operations for the quarter ended December 31,
1999. These costs include:

          -    Direct transaction costs of approximately $1,585,000 consisting
               primarily of financial advisory, legal, accounting, regulatory
               filing fees and other related costs;

          -    Severance and related employee termination costs of
               approximately $430,000;
<PAGE>

          -    Facilities and equipment costs of approximately $705,000
               consisting primarily of estimated lease termination and duplicate
               facility closure costs; and

          -    Other costs of approximately $1,780,000 primarily related to
               advertising the mergers and employee communication to be
               conducted in the quarter ended December 31, 1999.

     The pro forma condensed balance sheet gives effect to the
acquisition-related charge as if such costs had been incurred as of September
30, 1999. This charge is not reflected in the unaudited pro forma combined
condensed statements of operations.

         (b) Pursuant to the terms merger, the netDialog redeemable preferred
stock with a book value of $4,995,000 and convertible debt with a book value of
$4,800,000, including a charge of $706,000 for the fair value of redeemable
preferred stock warrants issued, converted into 14,005,466 shares of netDialog
common stock immediately prior to the merger.

         (c) Pursuant to the terms of the merger, the BEI convertible preferred
stock with a book value of $4,976,000 converted into 4,443,758 shares of common
stock immediately prior to the merger.

         (d) In connection with the merger agreements, based on the pro forma
number of shares of netDialog and BEI common stock outstanding at September 30,
1999, Kana will issue an aggregate of approximately 1,503,204 shares of common
stock with a par value of $2.

         (e) In connection with restating its financial statements for all
periods presented pursuant to the pooling of interests method of accounting,
Kana expects to exclude a charge to interest expense of $706,000 related to the
fair value of reedemable prefered stock warrants issued by netDialog in 1999 in
connection with a convertible debt offering. The prefered stock and prefered
stock warrants of netDialog and BEI will be treated as Kana common stock and
common stock warrants for all periods presented in the Kana restated financial
statements, and accordingly, the charge for the netDialog prefered stock
warrants is expected to be treated as an increase to additional paid in capital.


(3)      PRO FORMA NET LOSS PER COMMON SHARE

         Pro forma net loss per share for the nine month periods ended September
30, 1998 and 1999 and for the years ended December 31, 1997 and 1998, is
computed using the historical weighted-average number of outstanding shares of
common stock, excluding common stock subject to repurchase, for Kana, netDialog
and BEI. In addition, the computation includes the pro forma effects of the
automatic conversion of the netDialog redeemable preferred stock, the netDialog
convertible debt, and the BEI convertible preferred stock into shares of Kana
common stock at the applicable exchange ratio upon the closing of the mergers as
if such conversion occurred on January 1, 1997, or at the date of issuance, if
later. Pro forma common equivalent shares, comprised of common shares subject to
repurchase and incremental shares issuable upon the exercise of stock options
and warrants are not included in pro forma diluted net loss per share because
they would be anti-dilutive.


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