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EXHIBIT 10.1
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WORK STATEMENT NO. 5
TO THE MASTER PROFESSIONAL SERVICES AGREEMENT
This Work Statement No. 5 is entered into as of this day of July, 2000 by
and between VitaminShoppe.com ("Client") and Sapient Corporation ("Consultant")
and is deemed to be incorporated into that certain Master Professional Services
Agreement dated as of November 1, 1999 by and between Client and Consultant
(the "Master Agreement'). Any terms used herein but not defined shall have the
meaning ascribed to such term in the Master Agreement.
The parties hereby agree that Work Statement No. 3 between the parties dated as
of April 1, 2000 ("SOW 3")shall be terminated effective as of June 30, 2000,
provided that any payment obligations of Client arising under SOW 3 through June
30, 2000 shall survive such termination.
I. Name and Description of Project:
VitaminShoppe 2.0 Web Site - Full Application Support and Enhancements.
The scope of work includes 6 developer resources and one management
resource to provide support and complete enhancements to the 2.0 Web Site.
The level of effort (LOE) and cost of this statement of work is fixed. The
rates set forth below assume an average number of team hours per week not
to exceed (on average) more than 310 hours. Additional hours will be priced
separately. Such additional work will be priced using the same cost basis
as the SOW. The LOE available to complete enhancements will be managed
based on the time required to support the site through preventative
maintenance activities and bug fixing. Enhancements will be reevaluated and
prioritized through out the duration of the SOW.
II. Description of Deliverables
Updates to all documentation as described in exhibit 5a. Current versions
of the documentation will be readily accessible to the client. Any required
updates to said documentation would be made in a timely manner.
III. List of Assumptions
This section defines the assumptions under which Consultant has based its
fees for the services being performed under this Work Statement. This is to
ensure there are no misunderstandings regarding the scope of the Project.
Any deviation from these assumptions, similar to any deviation in scope of
the Project, that effects the delivery date for the Deliverables or
requires Consultant to incur additional expenses in order to deliver the
Deliverables on the delivery date may be predicated upon an extension of
the Project
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and a change in the fees and/or timeline by Consultant pursuant to Section 1.4
and Appendix B of the Master Agreement. The assumptions are as follows:
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1) The following support activities will be jointly managed by VitaminShoppe and
Sapient:
o Project Management
o Release Management
o Quality Assurance
2) VitaminShoppe will be responsible for the following support Activities:
o Business Operation
o All site content including graphics
3) VitaminShoppe's designated agent will be responsible for the following
support Activities:
o Tier One Hosting (Management of Exodus / Digital Island)
o Tier One Site Support
o Technical Operation Support
4) Sapient will act in an advisory capacity for all VitaminShoppe responsible
activities in order to facilitate a smooth operation of the site.
5) Sapient will be responsible for the following activities:
o All application support and development
o Preventative maintenance for the application (i.e. ATG, Oracle, and Verity
code changes) (all preventative maintenance for the environment will be
provided by the operations support vendor )
o Application break fix
o Application Enhancements
o Updates to documentation
6) Sapient will provide basic (Unit test by the developer and integration
testing of the patched functionality by the PM) QA of all patches and
enhancements to the site. All patches will be folded into full builds on a
mutually agreed schedule. VitaminShoppe will conduct a full regression test
of any full build in a reasonable period of time prior to the production
installation of the build.
7) The application support team will be on 24x7 pager support to receive the
second call. All first calls go to MimEcom or other third party vendor
supporting the hardware and network. The third party providing Tier 1 support
will then call Sapient as needed.
8) The application support team will make best efforts to support the
application with the following response times upon notification from Tier 1
support
o 15 minutes during normal business hours (8AM - 6PM)
o 30 minutes after hours (6PM - 8AM and weekends) - (P1 Issues Only - for
after hours contact)
9) P1 Issues - Full effort to resolve the problem ASAP, may involve emergency
patch for fix
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10) P2 Issues - Full effort to resolve the problem ASAP assuming there are no P1
issues, could possibly involve an emergency patch or may be delayed until
scheduled break/fix release
11) Enhancements are secondary to all support issues - Enhancements scheduled
for specific releases may slip if support issues extend beyond the estimated
plan
12) Sapient Support Team and VS Business Owners will mutually agree to
time-table for releases / patches.
13) Sapient will create a mid-level plan for all site plan, support and
enhancement activities every two weeks. This plan will include the expected
LOE for each member of the team. Twice per month, both the plan for the
prior two weeks and the plan for the upcoming two weeks will be reviewed by
the Vitaminshoppe PMO group, who may provide feedback on the plan for the
upcoming two weeks.
14) For each enhancement or support item the Sapient team completes, a
WebTracker record will be created that describes the work done. Along with
the review of the two week plan, the completed tracker items can be reviewed
to show what went into the builds.
15) VitaminShoppe will provide a database developer to create business reports
16) VitaminShoppe will provide all Visual Design support.
17) Sapient will provide a visual designer to QA work before it goes onto the
site
18) VitaminShoppe will provide 1 QA manager and QA resources to provide spot
checks of weekly builds and one full regression test each month
19) VitaminShoppe will provide 1 person to serve as an escalation point for all
issues with vendors and this person will manage vendor contracts and
negotiations. It is estimated this role requires 50% of one persons time.
20) VitaminShoppe will Contract with a third party to provide tier one network
and hardware support. Sapient will assist VitaminShoppe in selecting this
third party. Sapient will compress the full deployment source code and core
assets developed under this SOW at the end of each month during the term of
this SOW. This compressed archive will be transferred to a CD-ROM and
delivered to Vitaminshoppe.com prior to the 7th of the following month.
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IV. Key Personnel Assigned for Each Party
Consultant:
Michael Leonard, Executive Owner
Casey Hanback, Director Program Management
Rob Milstead, Project Manager
Chris Lambert, ATG Engineer
Brent Harris, ATG Engineer
TBD, ATG Engineer
Scott Oliver, Database Administrator
Brian Bennit, Site Developer
TBD, Site Developer
Client:
Joel Gurzinsky VP Business Technology
Miriam Neshewat VP Marketing
Client may remove any of Consultant's personnel providing the services (a)
immediately upon written notice if such personnel materially fail to perform
their duties and obligations according to this Statement of Work; or (b) for any
reason by giving Consultant twenty (20) business days written notice. If any of
Consultant's personnel is removed for cause pursuant to subsection (a) above,
Client shall notify Consultant of the reasons for such removal. In any case,
Consultant shall reassign the individual who is the subject of Client's notice
and replace that person with other personnel with comparable training and
experience as soon as possible but within a reasonable period of time
considering Consultant's other client commitments and prevailing market
conditions at the time In the event that the Client and Consultant mutually
agrees to not replace the removed personnel, the monthly support fee will be
adjusted to correspond with the new team structure.
In addition, Consultant agrees that it will not remove any of the Key Personnel
assigned to this Project unless Sapient has provided to Client thirty (30) days
prior notice of the removal, other than for events beyond Consultant's
reasonable control such as voluntary termination, illness, or leave of absence.
V. Project Schedule
[*****] Monthly support agreement will begin on [*****].
VI. Tasks To Be Completed By Client
See assumptions above.
VII Warranty Period (if any)
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For purposes of this Work Statement, this paragraph specifically supersedes the
first sentence of Section 8.2 of the Master Agreement. For any software
deliverable described in this Work Statement, there is no warranty period.
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VIII Payment Schedule
The contract price for the Services to be performed by Consultant under this
Work Statement No. 5 is $[*******], which shall be paid on the following
schedule:
-------------------------------------------------------------------
Milestone Invoice Date Fee
-------------------------------------------------------------------
[*****] Support [*****] $[*****]
-------------------------------------------------------------------
[*****] Support [*****] $[*****]
-------------------------------------------------------------------
[*****] Support [*****] $[*****]
-------------------------------------------------------------------
[*****] Support [*****] $[*****]
-------------------------------------------------------------------
[*****] Support [*****] $[*****]
-------------------------------------------------------------------
[*****] Support [*****] $[*****]
-------------------------------------------------------------------
[*****] Support [*****] $[*****]
-------------------------------------------------------------------
[*****] Support [*****] $[*****]
-------------------------------------------------------------------
[*****] Support [*****] $[*****]
-------------------------------------------------------------------
[*****] Support [*****] $[*****]
-------------------------------------------------------------------
[*****] Support [*****] $[*****]
-------------------------------------------------------------------
[*****] Support [*****] $[*****]
-------------------------------------------------------------------
-------------------------------------------------------------------
Totals $[*****]
-------------------------------------------------------------------
The [*****] rates set forth above are valid during the term and for the agreed
upon scope of services for this statement of work only. Extensions and or
additional scope will be prices separately. The rates do not include out-of
pocket expenses or the cost of servers, third party software and other materials
and equipment mutually agreed by the parties to be purchased specifically for
the Project covered this Work Statement, which shall be paid separately by
VitaminShoppe.com. Consultant will keep reasonably detailed records of expenses
and costs incurred in connection with this Project. Client will have the right,
at its expense, to inspect and audit such records at Consultant's principal
place of business during normal business hours at a mutually acceptable time
during this Project and for a period of one year thereafter. Client agrees to
give Consultant at least 30 days prior written notice of its intent to inspect
Consultant's records. Client may not exercise this inspection right more than
two times each calendar year.
All payments shall be sent to Consultant's lock box address at:
Sapient Corporation
P.O. Box 4886
Boston, MA 02212
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IX Termination.
[*****]
IN WITNESS WHEREOF, the parties hereto have executed this Agreement under seal
as of the day and year indicated above.
Sapient Corporation
By: /s/
------------------------------------------
Michael Leonard
Director of Program Management
VitaminShoppe.com, Inc.
By: /s/
------------------------------------------
Print Name:
Title:
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Exhibit 5a
Documentation Deliverable
<TABLE>
<CAPTION>
---------------------------------------------------------------------------------------------------------------------------
Subsection Description
---------------------------------------------------------------------------------------------------------------------------
Application Guide
---------------------------------------------------------------------------------------------------------------------------
<S> <C>
1 OVERVIEW OF THE SOLUTION ARCHITECTURE
---------------------------------------------------------------------------------------------------------------------------
2 PACKAGE ARCHITECTURE - Diagram of the Package Architecture
- List of Packages and the motivation
- How they interact with each other
---------------------------------------------------------------------------------------------------------------------------
3 HARDWARE ARCHITECTURE - Diagram of Hardware installed
- Purpose and motivation of each item
- Which Package instances live on Which Hardware
---------------------------------------------------------------------------------------------------------------------------
4 NETWORK ARCHITECTURE - Diagram of the installed network architecture
- Purpose and motivation of each item
---------------------------------------------------------------------------------------------------------------------------
5 APPLICATION ARCHITECTURE - Customization Map detailing each of the packages customized with what
functionality
- End to End System Interaction Diagram (on Customer Order etc.)
- ATG Customization Architecture
- Overview and Design methodology used in customization
- Class Diagrams showing extensions to the base ATG model
- Classes detailed with properties and methods
- Types of structures included:
- Relational Views
- Beans
- Servlets/Droplets
- Java Classes
- HTML and JHTML templates
---------------------------------------------------------------------------------------------------------------------------
6 DATABASE ARCHITECTURE - ERWin Logical Model
- Physical Data Model
- Stored procedures
- DB Architecture
---------------------------------------------------------------------------------------------------------------------------
7 ACTIVE ARCHITECTURE - Message Structures
- Adapters Used and Invocation
- Java
- File
- ODBC
- Oracle
- Translation Maps detailing the data translations done
- Class Diagram of Java Classes written for interaction with ATG with
explanation.
- File structures of the data files
---------------------------------------------------------------------------------------------------------------------------
8 INTERACTION WITH OTHER SYSTEMS - Link share
- Net Gravity
- CyberCash
- ACT (covered in #7 above)
- Weblinks (covered in #7 above)
---------------------------------------------------------------------------------------------------------------------------
</TABLE>
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<TABLE>
<CAPTION>
---------------------------------------------------------------------------------------------------------------------------
Subsection Description
---------------------------------------------------------------------------------------------------------------------------
<S> <C>
9 PHYSICAL FILE LAYOUT OF THE APPLICATION APPLICATION LEVEL:
- Directory structure and purpose of code files
- File naming and purpose of files
- Log files, location and purpose
- Directory structure and purpose of Active Middleware Files
- File names and purpose of active files
DATA LEVEL:
- Directory structure and purpose of Database
- File names and purpose of DB Files
- Active Data Directory
- Active Data files and purpose
---------------------------------------------------------------------------------------------------------------------------
10 ERROR AND STATUS REPORTING - Error/status architecture and strategy overview
TYPES OF SOFTWARE EXCEPTIONS AND ERRORS ON THE SITE
- Web Server
- ATG Dynamo
- Database
- Active
- Interwoven
- NetGravity
- LinkShare
TYPES OF STATUS LOGGED ON THE SITE
- Web Server
- ATG Dynamo
- Database
- Active
- Interwoven
- NetGravity
- LinkShare
- Listing of all the custom errors generated by custom code along with
description
---------------------------------------------------------------------------------------------------------------------------
11 GUIDELINES FOR EXTENSION OF APPLICATION - Coding standards
FUNCTIONALITY - DB additions /modifications/deletions
- Tables
- Stored Procedures
- ATG additions/modifications/deletions
- JHTML Templates
- Droplets/Servlets/Form Handlers
- Java Beans
- Relational Views
- Active Additions/modifications/deletions
- Messages
- Java Extensions
- New Source additions (File, Table, ODBC)
- Interwoven Additions/modifications/deletions
---------------------------------------------------------------------------------------------------------------------------
</TABLE>
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<TABLE>
<CAPTION>
------------------------------------------------------------------------------------------------------------------------------------
Installation and
Maintenance Guide
------------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------------
Subsection Description
------------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------------
<S> <C>
1 ENVIRONMENT SETUP AND CONFIGURATION - Hardware
- Network
- Operating System
- DBMS
- Web Server
- ATG Dynamo
- Active Middle Ware
- Verity
- Java SDK
- Other Applications
------------------------------------------------------------------------------------------------------------------------------------
2 APPLICATION SETUP AND CONFIGURATION - Directory Structure(s)
- Environment Variables
INSTALLATION
- ATG installation
- Database Instance Creation
- Database Scripts installation
- Active installation
- Verity installation
CONFIGURATION
- Web Server Configuration
- ATG Configuration
- DB Configuration
- Active Configuration
- Verity Configuration
------------------------------------------------------------------------------------------------------------------------------------
3 HIGH AVAILABILITY SETUP - ATG Instance specific setup
- DB Instance specific setup
- Active instance specific setup
- Verity instance specific setup
- Web Server instance specific setup
- Other applications setup
------------------------------------------------------------------------------------------------------------------------------------
4 BACKUP AND RECOVERY SETUP - Directory structure for backup
- Object identification and setup for backup
------------------------------------------------------------------------------------------------------------------------------------
5 HARDWARE MAINTENANCE - Brief description of routine hardware maintenance jobs, and identified
resources/information about them
------------------------------------------------------------------------------------------------------------------------------------
6 NETWORK MAINTENANCE - Brief description of routine network maintenance jobs, and identified
resources/information about them
------------------------------------------------------------------------------------------------------------------------------------
7 OS MAINTENANCE - Brief description of routine Server maintenance jobs, and identified
resources/information about them
------------------------------------------------------------------------------------------------------------------------------------
8 ORACLE MAINTENANCE - Brief description of routine DB maintenance jobs, and identified
resources/information about them
------------------------------------------------------------------------------------------------------------------------------------
9 NETSCAPE ENTERPRISE SERVER (WEB SERVER) - Brief description of routine maintenance jobs, and identified
MAINTENANCE resources/information about them
------------------------------------------------------------------------------------------------------------------------------------
10 ATG DYNAMO MAINTENANCE - Brief description of routine maintenance jobs, and identified
resources/information about them
------------------------------------------------------------------------------------------------------------------------------------
11 VERITY MAINTENANCE - Brief description of routine Verity maintenance jobs, and identified
resources/information about them
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>
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<TABLE>
<CAPTION>
------------------------------------------------------------------------------------------------------------------------------------
Subsection Description
------------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------------
<S> <C>
12 ACTIVE MAINTENANCE - Brief description of routine Active maintenance jobs, and identified
resources/information about them
------------------------------------------------------------------------------------------------------------------------------------
13 APPLICATION MAINTENANCE - Scripts to be run
- Location of the script
- Where to be run
- Timing
- Problem running the scripts and alternatives
------------------------------------------------------------------------------------------------------------------------------------
14 LOG MAINTENANCE - Step by Step process for each of the below
- Web Server
- ATG Dynamo
- Verity
- Active
- Database
- Other Package Logs
- Custom Application Specific Logs
------------------------------------------------------------------------------------------------------------------------------------
15 BACKUP AND RECOVERY - Process for regular backup
- Identified data files being backed up
- Timing
- Setup of DB for backup
- Scripts to be run and location
- Step by step process for running the scripts
------------------------------------------------------------------------------------------------------------------------------------
16 PURGING - Process for regular purging of various data
- Identification of purge elements
- Timing
- Scripts to be run
- Step by Step process for purging
------------------------------------------------------------------------------------------------------------------------------------
17 TUNING - Tuning necessity
- Types of tuning possible
- Various tuning parameters by System
- ATG
- Sun Solaris
- Web Server
- Oracle
- Verity
- Active
- Custom Application Extensions
------------------------------------------------------------------------------------------------------------------------------------
18 PROBLEM DIAGNOSIS AND RESOLUTION - Diagnosis
- Types of problems
- Where to look for clues
- Error Reporting
- Types of errors
- Logs and the type of errors reported in the logs
- Resolution
- Area of the error
- Type of resource required for resolution
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>
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<TABLE>
<CAPTION>
------------------------------------------------------------------------------------------------------------------------------------
Operations Guide
------------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------------
Subsection Description
------------------------------------------------------------------------------------------------------------------------------------
<S> <C>
1 ADMINISTRATIVE INTERFACE AND ACCESS - Describes the access to the Administrative Interface
- Describes the various interfaces available
------------------------------------------------------------------------------------------------------------------------------------
2 ADMIN SECURITY - Types of security features
- Adding/deleting/updating adminsitrators
- Adding/deleting/updating roles
------------------------------------------------------------------------------------------------------------------------------------
3 PRODUCT MANAGEMENT - Types of Management features available
- Adding/deleting/updating product information
- Adding/deleting/updating pricing information of products
- Adding/deleting/updating category, brand, etc.
- Changing relationships between the various categories and types of
products
------------------------------------------------------------------------------------------------------------------------------------
4 PROMOTION MANAGEMENT - Types of promotions available
- Adding/deleting/updating promotion information
- Corresponding changes to prices of products
- Other rules possible (dependent on scope)
- Loyalty points
- Gift Certificates, etc.
------------------------------------------------------------------------------------------------------------------------------------
5 PROFILE MANAGEMENT - Types of manual overrides possible
- How to Update/delete Profiles
------------------------------------------------------------------------------------------------------------------------------------
6 CONTENT MANAGEMENT - Where and how content is placed
- Schema of content
- Scripts to be run for getting external content
- Content Migration to Production
------------------------------------------------------------------------------------------------------------------------------------
7 PERSONALIZATION MANAGEMENT - Types of rules available
- Customization possibilities
- Guidelines for personalization
------------------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------------
Migration Guide
------------------------------------------------------------------------------------------------------------------------------------
1 DEVELOPMENT STANDARDS
------------------------------------------------------------------------------------------------------------------------------------
2 CODING STANDARDS - JHTML Templates
- Java Code
- ATG Components
- Database Components
------------------------------------------------------------------------------------------------------------------------------------
3 NAMING CONVENTIONS - Directories
- Files by type or File extensions
- File Names
------------------------------------------------------------------------------------------------------------------------------------
4 DEVELOPMENT PROCESS - Visual Asset Creation
- Editors Used
- Compilation
- Java Code Creation
- Editors used
- Compilation
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>
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