MOTIVE COMMUNICATIONS INC
S-1/A, EX-1.1, 2000-08-03
PREPACKAGED SOFTWARE
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                                                                     EXHIBIT 1.1

                           _______________ Shares/1/

                          MOTIVE COMMUNICATIONS, INC.

                   COMMON STOCK (PAR VALUE $0.001 PER SHARE)





                            UNDERWRITING AGREEMENT













__________, 2000

--------------------------

        /1/ Insert number of shares to be sold (not including green shoe).
<PAGE>

                                                             _____________, 2000



Morgan Stanley & Co. Incorporated
Deutsche Bank Securities Inc.
Dain Rauscher Incorporated
Friedman, Billings, Ramsey & Co.
c/o  Morgan Stanley & Co. Incorporated
  1585 Broadway
  New York, New York 10036

Dear Sirs and Mesdames:

     Motive Communications, Inc., a Delaware corporation (the "Company"),
proposes to issue and sell to the several Underwriters named in Schedule I
hereto (the "Underwriters"), an aggregate of _______________ shares of the
Company's common stock, $0.001 par value per share (the "Firm Shares").

     The Company also proposes to issue and sell to the several Underwriters,
and Scott R. Abel (the "Selling Shareholder") proposes to sell to the several
Underwriters, an aggregate of not more than an additional ______________ shares
of the Company's common stock, $0.001 par value per share (the "Additional
Shares"), of which up to _________ shares are to be issued and sold by the
Company and up to 75,000 shares are to be sold by the Selling Shareholder, if
and to the extent that you, as Managers of the offering, shall have determined
to exercise, on behalf of the Underwriters, the right to purchase such shares of
common stock granted to the Underwriters in Section 3 hereof.  The Firm Shares
and the Additional Shares are hereinafter collectively referred to as the
"Shares." The shares of the Company's common stock, $0.001 par value per share
to be outstanding after giving effect to the sales contemplated hereby are
hereinafter referred to as the "Common Stock." The Company and the Selling
Shareholder are hereinafter sometimes collectively referred to as the "Sellers."

     The Company has filed with the Securities and Exchange Commission (the
"Commission") a registration statement, including a prospectus, relating to the
Shares.  The registration statement as amended at the time it becomes effective,
including the information (if any) deemed to be part of the registration
statement at the time of effectiveness pursuant to Rule 430A under the
Securities Act of 1933, as amended (the "Securities Act"), is hereinafter
referred to as the "Registration Statement"; the prospectus in the form first
used to confirm sales

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of Shares is hereinafter referred to as the "Prospectus." If the Company has
filed an abbreviated registration statement to register additional shares of
Common Stock pursuant to Rule 462(b) under the Securities Act (the "Rule 462
Registration Statement"), then any reference herein to the term "Registration
Statement" shall be deemed to include such Rule 462 Registration Statement.

     Morgan Stanley & Co. Incorporated ("Morgan Stanley") has agreed to reserve
a portion of the Shares to be purchased by it under this Agreement for sale to
the Company's directors, officers, employees and business associates and other
parties related to the Company (collectively, "Participants"), as set forth in
the Prospectus under the heading "Underwriters" (the "Directed Share Program").
The Shares to be sold by Morgan Stanley and its affiliates pursuant to the
Directed Share Program are referred to hereinafter as the "Directed Shares."
Any Directed Shares not confirmed for purchase by any Participants by the end of
the business day on which this Agreement is executed will be offered to the
public by the Underwriters as set forth in the Prospectus.

     1.     Representations and Warranties of the Company. The Company
represents and warrants to and agrees with each of the Underwriters that:

            (a)  The Registration Statement has become effective; no stop order
     suspending the effectiveness of the Registration Statement is in effect,
     and no proceedings for such purpose are pending before or threatened by the
     Commission.

            (b)  (i)  The Registration Statement, when it became effective, did
     not contain and, as amended or supplemented, if applicable, will not
     contain any untrue statement of a material fact or omit to state a material
     fact required to be stated therein or necessary to make the statements
     therein not misleading, (ii) the Registration Statement and the Prospectus
     comply and, as amended or supplemented, if applicable, will comply in all
     material respects with the Securities Act and the applicable rules and
     regulations of the Commission thereunder and (iii) the Prospectus does not
     contain and, as amended or supplemented, if applicable, will not contain
     any untrue statement of a material fact or omit to state a material fact
     necessary to make the statements therein, in the light of the circumstances
     under which they were made, not misleading, except that the representations
     and warranties set forth in this paragraph do not apply to statements or
     omissions in the Registration Statement or the Prospectus based upon
     information relating to any Underwriter furnished to the Company in writing
     by such Underwriter through you expressly for use therein.

                                       2
<PAGE>

            (c)  The Company has been duly incorporated, is validly existing as
     a corporation in good standing under the laws of the jurisdiction of its
     incorporation, has the corporate power and authority to own its property
     and to conduct its business as described in the Prospectus and is duly
     qualified to transact business and is in good standing in each jurisdiction
     in which the conduct of its business or its ownership or leasing of
     property requires such qualification, except to the extent that the failure
     to be so qualified or be in good standing would not have a material adverse
     effect on the Company and its subsidiaries, taken as a whole.

            (d)  Each subsidiary of the Company has been duly incorporated, is
     validly existing as a corporation in good standing under the laws of the
     jurisdiction of its incorporation, has the corporate power and authority to
     own its property and to conduct its business as described in the Prospectus
     and is duly qualified to transact business and is in good standing in each
     jurisdiction in which the conduct of its business or its ownership or
     leasing of property requires such qualification, except to the extent that
     the failure to be so qualified or be in good standing would not have a
     material adverse effect on the Company and its subsidiaries, taken as a
     whole; all of the issued shares of capital stock of each subsidiary of the
     Company have been duly and validly authorized and issued, are fully paid
     and non-assessable and are owned directly by the Company, free and clear of
     all liens, encumbrances, equities or claims.

            (e)  This Agreement has been duly authorized, executed and delivered
     by the Company.

            (f)  The authorized capital stock of the Company conforms as to
     legal matters to the description thereof contained in the Prospectus.

            (g)  The shares of Common Stock (including the Shares to be sold by
     the Selling Shareholder) outstanding prior to the issuance of the Shares to
     be sold by the Company have been duly authorized and are validly issued,
     fully paid and non-assessable.

            (h)  The Shares of Common Stock to be issued upon the automatic
     conversion of preferred stock of the Company in connection with the
     offering contemplated by the Prospectus have been duly authorized and will
     be validly issued, fully paid and non-assessable when issued upon
     conversion of the preferred stock.

            (i)  The Shares to be sold by the Company have been duly authorized
     and, when issued and delivered in accordance with the terms of this
     Agreement, will be validly issued, fully paid and non-assessable, and

                                       3
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     the issuance of such Shares will not be subject to any preemptive or
     similar rights.

            (j)  The execution and delivery by the Company of, and the
     performance by the Company of its obligations under, this Agreement will
     not contravene any provision of applicable law or the certificate of
     incorporation or by-laws of the Company or any agreement or other
     instrument binding upon the Company or any of its subsidiaries that is
     material to the Company and its subsidiaries, taken as a whole, or any
     judgment, order or decree of any governmental body, agency or court having
     jurisdiction over the Company or any subsidiary, and no consent, approval,
     authorization or order of, or qualification with, any governmental body or
     agency is required for the performance by the Company of its obligations
     under this Agreement, except such as may be required by the securities or
     Blue Sky laws of the various states in connection with the offer and sale
     of the Shares.

            (k)  There has not occurred any material adverse change, or any
     development involving a prospective material adverse change, in the
     condition, financial or otherwise, or in the earnings, business or
     operations of the Company and its subsidiaries, taken as a whole, from that
     set forth in the Prospectus (exclusive of any amendments or supplements
     thereto subsequent to the date of this Agreement).

            (l)  There are no legal or governmental proceedings pending or
     threatened to which the Company or any of its subsidiaries is a party or to
     which any of the properties of the Company or any of its subsidiaries is
     subject that are required to be described in the Registration Statement or
     the Prospectus and are not so described or any statutes, regulations,
     contracts or other documents that are required to be described in the
     Registration Statement or the Prospectus or to be filed as exhibits to the
     Registration Statement that are not described or filed as required.

            (m)  Each preliminary prospectus filed as part of the registration
     statement as originally filed or as part of any amendment thereto, or filed
     pursuant to Rule 424 under the Securities Act, complied when so filed in
     all material respects with the Securities Act and the applicable rules and
     regulations of the Commission thereunder.

            (n)  The Company is not, and after giving effect to the offering and
     sale of the Shares and the application of the proceeds thereof as described
     in the Prospectus will not be, required to register as an "investment
     company" as such term is defined in the Investment Company Act of 1940, as
     amended.

                                       4
<PAGE>

            (o)  Subsequent to the respective dates as of which information is
     given in the Registration Statement and the Prospectus, (i) the Company and
     its subsidiaries have not incurred any material liability or obligation,
     direct or contingent, nor entered into any material transaction not in the
     ordinary course of business; (ii) the Company has not purchased any of its
     outstanding capital stock, nor declared, paid or otherwise made any
     dividend or distribution of any kind on its capital stock other than
     ordinary and customary dividends; and (iii) there has not been any material
     change in the capital stock, short-term debt or long-term debt of the
     Company and its subsidiaries, except in each case as described in the
     Prospectus.

            (p)  The Company and its subsidiaries have good and marketable title
     in fee simple to all real property and good and marketable title to all
     personal property owned by them which is material to the business of the
     Company and its subsidiaries, in each case free and clear of all liens,
     encumbrances and defects except such as are described in the Prospectus or
     such as do not materially affect the value of such property and do not
     interfere with the use made and proposed to be made of such property by the
     Company and its subsidiaries; and any real property and buildings held
     under lease by the Company and its subsidiaries are held by them under
     valid, subsisting and enforceable leases with such exceptions as are not
     material and do not interfere with the use made and proposed to be made of
     such property and buildings by the Company and its subsidiaries, in each
     case except as described in the Prospectus.

            (q)  The Company and its subsidiaries own or possess, or can acquire
     on reasonable terms, all material patents, patent rights, licenses,
     inventions, copyrights, know-how (including trade secrets and other
     unpatented and/or unpatentable proprietary or confidential information,
     systems or procedures), trademarks, service marks and trade names currently
     employed by them in connection with the business now operated by them, and
     neither the Company nor any of its subsidiaries has received any notice of
     infringement of or conflict with asserted rights of others with respect to
     any of the foregoing which, singly or in the aggregate, if the subject of
     an unfavorable decision, ruling or finding, would have a material adverse
     affect on the Company and its subsidiaries, taken as a whole.

            (r)  No material labor dispute with the employees of the Company or
     any of its subsidiaries exists, except as described in the Prospectus, or,
     to the knowledge of the Company, is imminent; and the Company is not aware
     of any existing, threatened or imminent labor disturbance by the employees
     of any of its principal suppliers,

                                       5
<PAGE>

     manufacturers or contractors that could have a material adverse affect on
     the Company and its subsidiaries, taken as a whole.

            (s)  The Company and each of its subsidiaries are insured by
     insurers of recognized financial responsibility against such losses and
     risks and in such amounts as are prudent and customary in the businesses in
     which they are engaged; neither the Company nor any of its subsidiaries has
     been refused any insurance coverage sought or applied for; and neither the
     Company nor any of its subsidiaries has any reason to believe that it will
     not be able to renew its existing insurance coverage as and when such
     coverage expires or to obtain similar coverage from similar insurers as may
     be necessary to continue its business at a cost that would not have a
     material adverse affect on the Company and its subsidiaries, taken as a
     whole, except as described in the Prospectus.

            (t)  The Company and its subsidiaries possess all certificates,
     authorizations and permits issued by the appropriate federal, state or
     foreign regulatory authorities necessary to conduct their respective
     businesses, and neither the Company nor any of its subsidiaries has
     received any notice of proceedings relating to the revocation or
     modification of any such certificate, authorization or permit which, singly
     or in the aggregate, if the subject of an unfavorable decision, ruling or
     finding, would have a material adverse affect on the Company and its
     subsidiaries, taken as a whole, except as described in the Prospectus.

            (u)  The Company and each of its subsidiaries maintain a system of
     internal accounting controls sufficient to provide reasonable assurance
     that (i) transactions are executed in accordance with management's general
     or specific authorizations; (ii) transactions are recorded as necessary to
     permit preparation of financial statements in conformity with generally
     accepted accounting principles and to maintain asset accountability; (iii)
     access to assets is permitted only in accordance with management's general
     or specific authorization; and (iv) the recorded accountability for assets
     is compared with the existing assets at reasonable intervals and
     appropriate action is taken with respect to any differences.

            (v)  Except as described in the Prospectus (exclusive of any
     amendments or supplements thereto subsequent to the date of this
     Agreement), the Company has not sold, issued or distributed any shares of
     Common Stock during the six-month period preceding the date hereof,
     including any sales pursuant to Rule 144A under, or Regulation D or S of,
     the Securities Act, other than shares issued pursuant to employee benefit
     plans, qualified stock option plans or other employee compensation plans or
     pursuant to outstanding options, rights or warrants.

                                       6
<PAGE>

            (w)  The Company and its subsidiaries (i) are in compliance with any
     and all applicable foreign, federal, state and local laws and regulations
     relating to the protection of human health and safety, the environment or
     hazardous or toxic substances or wastes, pollutants or contaminants
     ("Environmental Laws"), (ii) have received all permits, licenses or other
     approvals required of them under applicable Environmental Laws to conduct
     their respective businesses and (iii) are in compliance with all terms and
     conditions of any such permit, license or approval, except where such
     noncompliance with Environmental Laws, failure to receive required permits,
     licenses or other approvals or failure to comply with the terms and
     conditions of such permits, licenses or approvals would not, singly or in
     the aggregate, have a material adverse effect on the Company and its
     subsidiaries, taken as a whole.

            (x)  There are no costs or liabilities associated with Environmental
     Laws (including, without limitation, any capital or operating expenditures
     required for clean-up, closure of properties or compliance with
     Environmental Laws or any permit, license or approval, any related
     constraints on operating activities and any potential liabilities to third
     parties) which would, singly or in the aggregate, have a material adverse
     effect on the Company and its subsidiaries, taken as a whole.

            (y)  Except as described in the Prospectus, there are no contracts,
     agreements or understandings between the Company and any person granting
     such person the right to require the Company to file a registration
     statement under the Securities Act with respect to any securities of the
     Company or to require the Company to include such securities with the
     Shares registered pursuant to the Registration Statement.

            (z)  The Registration Statement, the Prospectus and any preliminary
     prospectus comply, and any amendments or supplements thereto will comply,
     with any applicable laws or regulations of foreign jurisdictions in which
     the Prospectus or any preliminary prospectus, as amended or supplemented,
     if applicable, are distributed in connection with the Directed Share
     Program.

            (aa) No consent, approval, authorization or order of, or
     qualification with, any governmental body or agency, other than those
     obtained, is required in connection with the offering of the Directed
     Shares in any jurisdiction where the Directed Shares are being offered.

            (bb) The Company has not offered, or caused Morgan Stanley to
     offer, Shares to any person pursuant to the Directed Share Program with

                                       7
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     the intent to unlawfully influence (i) a customer or supplier of the
     Company to alter the customer's or supplier's level or type of business
     with the Company, or (ii) a trade journalist or publication to write or
     publish favorable information about the Company or its products.

     2.     Representations and Warranties of the Selling Shareholder. The
Selling Shareholder represents and warrants to and agrees with each of the
Underwriters that:

            (a)  This Agreement has been duly executed and delivered by or on
     behalf of the Selling Shareholder.

            (b)  The execution and delivery by the Selling Shareholder of, and
     the performance by the Selling Shareholder of its obligations under, this
     Agreement, the Custody Agreement signed by the Selling Shareholder and
     ____________, as Custodian, relating to the deposit of the Shares to be
     sold by the Selling Shareholder (the "Custody Agreement") and the Power of
     Attorney appointing certain individuals as the Selling Shareholder's
     attorneys-in-fact to the extent set forth therein, relating to the
     transactions contemplated hereby and by the Registration Statement (the
     "Power of Attorney") will not contravene any provision of applicable law,
     or any agreement or other instrument binding upon the Selling Shareholder
     or any judgment, order or decree of any governmental body, agency or court
     having jurisdiction over the Selling Shareholder, and no consent, approval,
     authorization or order of, or qualification with, any governmental body or
     agency is required for the performance by the Selling Shareholder of his
     obligations under this Agreement or the Custody Agreement or Power of
     Attorney of the Selling Shareholder, except such as may be required by the
     securities or Blue Sky laws of the various states in connection with the
     offer and sale of the Shares.

            (c)  The Selling Shareholder has, and on the Closing Date will have,
     valid title to the Shares to be sold by the Selling Shareholder and the
     legal right and power, and all authorization and approval required by law,
     to enter into this Agreement, the Custody Agreement and the Power of
     Attorney and to sell, transfer and deliver the Shares to be sold by the
     Selling Shareholder.

            (d)  The Custody Agreement and the Power of Attorney have been duly
     authorized, executed and delivered by the Selling Shareholder and are valid
     and binding agreements of the Selling Shareholder.

                                       8
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            (e)  Delivery of the Shares to be sold by the Selling Shareholder
     pursuant to this Agreement will pass title to such Shares free and clear of
     any security interests, claims, liens, equities and other encumbrances.

     3.     Agreements to Sell and Purchase. The Company hereby agrees to sell
to the several Underwriters, and each Underwriter, upon the basis of the
representations and warranties herein contained, but subject to the conditions
hereinafter stated, agrees, severally and not jointly, to purchase from the
Company the respective numbers of Firm Shares set forth in Schedule I hereto
opposite its name at $______ a share (the "Purchase Price").

     On the basis of the representations and warranties contained in this
Agreement, and subject to its terms and conditions, the Company agrees to sell
to the Underwriters up to ____ Additional Shares, the Selling Shareholder agrees
to sell to the Underwriters up to 75,000 Additional Shares, and the Underwriters
shall have a one-time right to purchase, severally and not jointly, up to
_______________ Additional Shares at the Purchase Price.  If you, on behalf of
the Underwriters, elect to exercise such option, you shall so notify the Sellers
in writing not later than 30 days after the date of this Agreement, which notice
shall specify the number of Additional Shares to be purchased by the
Underwriters and the date on which such shares are to be purchased.  Such date
may be the same as the Closing Date (as defined below) but not earlier than the
Closing Date nor later than ten business days after the date of such notice.
Additional Shares may be purchased as provided in Section 5 hereof solely for
the purpose of covering over-allotments made in connection with the offering of
the Firm Shares.  If any Additional Shares are to be purchased, each Seller
agrees to sell to the Underwriters in the aggregate the number of Additional
Shares (subject to such adjustments to eliminate fractional shares as you may
determine) that bears the same proportion to the total number of Additional
Shares to be purchased as the maximum of Additional Shares to be sold by such
Seller bears to [insert maximum number of Additional Shares], and each
Underwriter agrees, severally and not jointly, to purchase from each Seller the
number of Additional Shares (subject to such adjustments to eliminate fractional
shares as you may determine) that bears the same proportion to the total number
of Additional Shares to be purchased from such Seller as the number of Firm
Shares set forth in Schedule I hereto opposite the name of such Underwriter
bears to the total number of Firm Shares.

     Each Seller hereby agrees that, without the prior written consent of Morgan
Stanley & Co. Incorporated on behalf of the Underwriters, it will not, during
the period ending 180 days after the date of the Prospectus, (i) offer, pledge,
sell, contract to sell, sell any option or contract to purchase, purchase any
option or contract to sell, grant any option, right or warrant to purchase,
lend, or otherwise transfer or dispose of, directly or indirectly, any shares of
Common

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Stock or any securities convertible into or exercisable or exchangeable for
Common Stock or (ii) enter into any swap or other arrangement that transfers to
another, in whole or in part, any of the economic consequences of ownership of
the Common Stock, whether any such transaction described in clause (i) or (ii)
above is to be settled by delivery of Common Stock or such other securities, in
cash or otherwise. The foregoing sentence shall not apply to (A) the Shares to
be sold hereunder, (B) the issuance by the Company of shares of Common Stock
upon the exercise of an option or warrant or the conversion of a security
outstanding on the date hereof of which the Underwriters have been advised in
writing or (C) transactions by any person other than the Company relating to
shares of Common Stock or other securities acquired in open market transactions
after the completion of the offering of the Shares. In addition, the Selling
Shareholder, agrees that, without the prior written consent of Morgan Stanley &
Co. Incorporated on behalf of the Underwriters, he will not, during the period
ending 180 days after the date of the Prospectus, make any demand for, or
exercise any right with respect to, the registration of any shares of Common
Stock or any security convertible into or exercisable or exchangeable for Common
Stock.

       4.   Terms of Public Offering. The Sellers are advised by you that the
Underwriters propose to make a public offering of their respective portions of
the Shares as soon after the Registration Statement and this Agreement have
become effective as in your judgment is advisable.  The Sellers are further
advised by you that the Shares are to be offered to the public initially at $___
a share (the "Public Offering Price") and to certain dealers selected by you at
a price that represents a concession not in excess of $____ a share under the
Public Offering Price, and that any Underwriter may allow, and such dealers may
reallow, a concession, not in excess of $___ a share, to any Underwriter or to
certain other dealers.

       5.   Payment and Delivery. Payment for the Firm Shares shall be made to
the Company in Federal or other funds immediately available in New York City
against delivery of such Firm Shares for the respective accounts of the several
Underwriters at 10:00 a.m., New York City time, on ____________, 2000,/2/ or at
such other time on the same or such other date, not later than _________,
2000,/3/ as shall be designated in writing by you. The time and date of such
payment are hereinafter referred to as the "Closing Date."


--------------------------
     /2/  Insert date 3 business days or, in the event the offering is priced
after 4:30 p.m. Eastern Time (and T+4 settlement is deemed to apply to secondary
sales), 4 business days after the date of the Underwriting Agreement.

     /3/  Insert date 5 business days after the date inserted in accordance with
note 6 above.

                                       10
<PAGE>

     Payment for any Additional Shares to be sold by each Seller shall be made
to such Seller in Federal or other funds immediately available in New York City
against delivery of such Additional Shares for the respective accounts of the
several Underwriters at 10:00 a.m., New York City time, on the date specified in
the notice described in Section 3 or at such other time on the same or on such
other date, in any event not later than _______, 2000,/4/ as shall be designated
in writing by you.  The time and date of such payment are hereinafter referred
to as the "Option Closing Date."

     Certificates for the Firm Shares and Additional Shares shall be in
definitive form and registered in such names and in such denominations as you
shall request in writing not later than one full business day prior to the
Closing Date or the Option Closing Date, as the case may be.  The certificates
evidencing the Firm Shares and Additional Shares shall be delivered to you on
the Closing Date or the Option Closing Date, as the case may be, for the
respective accounts of the several Underwriters, with any transfer taxes payable
in connection with the transfer of the Shares to the Underwriters duly paid,
against payment of the Purchase Price therefor.

     6.     Conditions to the Underwriters' Obligations. The obligations of the
Sellers to sell the Shares to the Underwriters and the several obligations of
the Underwriters to purchase and pay for the Shares on the Closing Date are
subject to the condition that the Registration Statement shall have become
effective not later than [__________] (New York City time) on the date hereof.

     The several obligations of the Underwriters are subject to the following
further conditions:

            (a)  Subsequent to the execution and delivery of this Agreement and
     prior to the Closing Date:

                 (i)   there shall not have occurred any downgrading, nor shall
          any notice have been given of any intended or potential downgrading or
          of any review for a possible change that does not indicate the
          direction of the possible change, in the rating accorded any of the
          Company's securities by any "nationally recognized statistical rating
          organization," as such term is defined for purposes of Rule 436(g)(2)
          under the Securities Act; and

                  (ii) there shall not have occurred any change, or any
          development involving a prospective change, in the condition,
          financial or otherwise, or in the earnings, business or operations of


------------------------
     /4/  Insert date 10 business days after the expiration of the green shoe
option.

                                       11
<PAGE>

            the Company and its subsidiaries, taken as a whole, from that set
            forth in the Prospectus (exclusive of any amendments or supplements
            thereto subsequent to the date of this Agreement) that, in your
            judgment, is material and adverse and that makes it, in your
            judgment, impracticable to market the Shares on the terms and in the
            manner contemplated in the Prospectus.

            (b)  The Underwriters shall have received on the Closing Date a
     certificate, dated the Closing Date and signed by an executive officer of
     the Company, to the effect set forth in Section 6(a)(i) above and to the
     effect that the representations and warranties of the Company contained in
     this Agreement are true and correct as of the Closing Date and that the
     Company has complied with all of the agreements and satisfied all of the
     conditions on its part to be performed or satisfied hereunder on or before
     the Closing Date.

            The officer signing and delivering such certificate may rely upon
     the best of his or her knowledge as to proceedings threatened.

            (c)  The Underwriters shall have received on the Closing Date an
     opinion of Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP,
     outside counsel for the Company, dated the Closing Date, to the effect
     that:

                 (i)  the Company has been duly incorporated, is validly
            existing as a corporation in good standing under the laws of the
            jurisdiction of its incorporation, has the corporate power and
            authority to own its property and to conduct its business as
            described in the Prospectus and is duly qualified to transact
            business and is in good standing in each jurisdiction in which the
            conduct of its business or its ownership or leasing of property
            requires such qualification, except to the extent that the failure
            to be so qualified or be in good standing would not have a material
            adverse effect on the Company and its subsidiaries, taken as a
            whole;

                 (ii) each subsidiary of the Company has been duly incorporated,
            is validly existing as a corporation in good standing under the laws
            of the jurisdiction of its incorporation, has the corporate power
            and authority to own its property and to conduct its business as
            described in the Prospectus and is duly qualified to transact
            business and is in good standing in each jurisdiction in which the
            conduct of its business or its ownership or leasing of property
            requires such qualification, except to the extent that the

                                       12
<PAGE>

          failure to be so qualified or be in good standing would not have a
          material adverse effect on the Company and its subsidiaries, taken as
          a whole;

                  (iii)  the authorized capital stock of the Company conforms as
          to legal matters to the description thereof contained in the
          Prospectus;

                  (iv)   the shares of Common Stock (including the Shares to be
          sold by the Selling Shareholder) outstanding prior to the issuance of
          the Shares to be sold by the Company have been duly authorized and are
          validly issued, fully paid and non-assessable;

                  (v)    the Shares of Common Stock to be issued upon the
          automatic conversion of preferred stock of the Company in connection
          with the offering contemplated by the Prospectus have been duly
          authorized and will be validly issued, fully paid and non-assessable
          when issued upon conversion of the preferred stock;

                  (vi)   all of the issued shares of capital stock of each
          subsidiary of the Company have been duly and validly authorized and
          issued, are fully paid and non-assessable and are owned directly by
          the Company, free and clear of all liens, encumbrances, equities or
          claims;

                  (vii)  the Shares to be sold by the Company have been duly
          authorized and, when issued and delivered in accordance with the terms
          of this Agreement, will be validly issued, fully paid and non-
          assessable, and the issuance of such Shares will not be subject to any
          preemptive or similar rights;

                  (viii) this Agreement has been duly authorized, executed and
          delivered by the Company;

                  (ix)   the execution and delivery by the Company of, and the
          performance by the Company of its obligations under, this Agreement
          will not contravene any provision of applicable law or the certificate
          of incorporation or by-laws of the Company or, to the best of such
          counsel's knowledge, any agreement or other instrument binding upon
          the Company or any of its subsidiaries that is material to the Company
          and its subsidiaries, taken as a whole, or, to the best of such
          counsel's knowledge, any judgment, order or decree of any governmental
          body, agency or court having

                                       13
<PAGE>

          jurisdiction over the Company or any subsidiary, and no consent,
          approval, authorization or order of, or qualification with, any
          governmental body or agency is required for the performance by the
          Company of its obligations under this Agreement, except such as may be
          required by the securities or Blue Sky laws of the various states in
          connection with the offer and sale of the Shares;

                  (x)    the statements (A) in the Prospectus under the captions
          "Preemptive Rights," "Business--Intellectual Property and Other
          Proprietary Rights,""Business--Legal Proceedings," "Management--
          Director Compensation," "Management--Indemnification," "Management--
          Change of Control Arrangements," "Management--Employee Stock Plan,"
          "Certain Transactions--Indemnification and Limitation of Director and
          Officer Liability," "Description of Capital Stock" and "Underwriters"
          and (B) in the Registration Statement in Items 14 and 15, in each case
          insofar as such statements constitute summaries of the legal matters,
          documents or proceedings referred to therein, fairly present the
          information called for with respect to such legal matters, documents
          and proceedings and fairly summarize the matters referred to therein;

                  (xi)   after due inquiry, such counsel does not know of any
          legal or governmental proceedings pending or threatened to which the
          Company or any of its subsidiaries is a party or to which any of the
          properties of the Company or any of its subsidiaries is subject that
          are required to be described in the Registration Statement or the
          Prospectus and are not so described or of any statutes, regulations,
          contracts or other documents that are required to be described in the
          Registration Statement or the Prospectus or to be filed as exhibits to
          the Registration Statement that are not described or filed as
          required;

                  (xii)  the Company is not, and after giving effect to the
          offering and sale of the Shares and the application of the proceeds
          thereof as described in the Prospectus will not be, required to
          register as an "investment company" as such term is defined in the
          Investment Company Act of 1940, as amended;

                  (xiii) the Company and its subsidiaries (A) are in compliance
          with any and all applicable Environmental Laws, (B) have received all
          permits, licenses or other approvals required of them under applicable
          Environmental Laws to conduct their respective businesses and (C) are
          in compliance with all terms and

                                       14
<PAGE>

          conditions of any such permit, license or approval, except where such
          noncompliance with Environmental Laws, failure to receive required
          permits, licenses or other approvals or failure to comply with the
          terms and conditions of such permits, licenses or approvals would not,
          singly or in the aggregate, have a material adverse effect on the
          Company and its subsidiaries, taken as a whole; and

                  (xiv)  such counsel (A) is of the opinion that the
          Registration Statement and Prospectus (except for financial statements
          and schedules and other financial and statistical data included
          therein as to which such counsel need not express any opinion) comply
          as to form in all material respects with the Securities Act and the
          applicable rules and regulations of the Commission thereunder, (B) has
          no reason to believe that (except for financial statements and
          schedules and other financial and statistical data as to which such
          counsel need not express any belief) the Registration Statement and
          the prospectus included therein at the time the Registration Statement
          became effective contained any untrue statement of a material fact or
          omitted to state a material fact required to be stated therein or
          necessary to make the statements therein not misleading and (C) has no
          reason to believe that (except for financial statements and schedules
          and other financial and statistical data as to which such counsel need
          not express any belief) the Prospectus contains any untrue statement
          of a material fact or omits to state a material fact necessary in
          order to make the statements therein, in the light of the
          circumstances under which they were made, not misleading.

          (d)    The Underwriters shall have received on the Closing Date an
     opinion of [Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP],
     counsel for the Selling Shareholder, dated the Closing Date, to the effect
     that:

                 (i)   this Agreement has been duly authorized, executed and
          delivered by or on behalf of the Selling Shareholder;

                 (ii)  the execution and delivery by the Selling Shareholder of,
          and the performance by the Selling Shareholder of its obligations
          under, this Agreement and the Custody Agreement and Powers of Attorney
          of the Selling Shareholder will not contravene any provision of
          applicable law, or, to the best of such counsel's knowledge, any
          agreement or other instrument binding upon the Selling Shareholder or,
          to the best of such counsel's knowledge,

                                       15
<PAGE>

          any judgment, order or decree of any governmental body, agency or
          court having jurisdiction over the Selling Shareholder, and no
          consent, approval, authorization or order of, or qualification with,
          any governmental body or agency is required for the performance by the
          Selling Shareholder of its obligations under this Agreement or the
          Custody Agreement or Power of Attorney of the Selling Shareholder,
          except such as may be required by the securities or Blue Sky laws of
          the various states in connection with offer and sale of the Shares;

                  (iii) The Selling Shareholder has valid title to the Shares
          to be sold by the Selling Shareholder and the legal right and power,
          and all authorization and approval required by law, to enter into this
          Agreement and the Custody Agreement and Power of Attorney of the
          Selling Shareholder and to sell, transfer and deliver the Shares to be
          sold by the Selling Shareholder;

                  (iv)  the Custody Agreement and the Power of Attorney of each
          Selling Shareholder have been duly authorized, executed and delivered
          by the Selling Shareholder and are valid and binding agreements of the
          Selling Shareholder; and

                  (v)   delivery of the Shares to be sold by the Selling
          Shareholder pursuant to this Agreement will pass title to such Shares
          free and clear of any security interests, claims, liens, equities and
          other encumbrances.

          (e)     The Underwriters shall have received on the Closing Date an
     opinion of Davis Polk & Wardwell, counsel for the Underwriters, dated the
     Closing Date, covering the matters referred to in Sections 6(c)(vi),
     6(c)(vii), 6(c)(ix) (but only as to the statements in the Prospectus under
     "Underwriters") and 6(c)(xiii) above.

          With respect to Section 6(c)(xiii) above, Gunderson Dettmer Stough
     Villeneuve Franklin & Hachigian, LLP and Davis Polk & Wardwell may state
     that their opinion and belief are based upon their participation in the
     preparation of the Registration Statement and Prospectus and any amendments
     or supplements thereto and review and discussion of the contents thereof,
     but are without independent check or verification, except as specified.
     With respect to Section 6(d) above, [Gunderson Dettmer Stough Villeneuve
     Franklin & Hachigian, LLP] may rely upon an opinion or opinions of counsel
     for the Selling Shareholder and, with respect to factual matters and to the
     extent such counsel deems appropriate, upon the representations of the
     Selling Shareholder contained

                                       16
<PAGE>

     herein and in the Custody Agreement and Power of Attorney of the Selling
     Shareholder and in other documents and instruments; provided that (A) each
     such counsel for the Selling Shareholder is satisfactory to your counsel,
     (B) a copy of each opinion so relied upon is delivered to you and is in
     form and substance satisfactory to your counsel, (C) copies of such Custody
     Agreements and Powers of Attorney and of any such other documents and
     instruments shall be delivered to you and shall be in form and substance
     satisfactory to your counsel and (D) Gunderson Dettmer Stough Villeneuve
     Franklin & Hachigian, LLP shall state in their opinion that they are
     justified in relying on each such other opinion.

            The opinions of Gunderson Dettmer Stough Villeneuve Franklin &
     Hachigian, LLP [and _____________] described in Sections 6(c) and 6(d)
     above (and any opinions of counsel for the Selling Shareholder referred to
     in the immediately preceding paragraph) shall be rendered to the
     Underwriters at the request of the Company or of the Selling Shareholder,
     as the case may be, and shall so state therein.

            (f)  The Underwriters shall have received, on each of the date
     hereof and the Closing Date, a letter dated the date hereof or the Closing
     Date, as the case may be, in form and substance satisfactory to the
     Underwriters, from Ernst & Young LLP, independent public accountants,
     containing statements and information of the type ordinarily included in
     accountants' "comfort letters" to underwriters with respect to the
     financial statements and certain financial information contained in the
     Registration Statement and the Prospectus; provided that the letter
     delivered on the Closing Date shall use a "cut-off date" not earlier than
     the date hereof.

            (g)  The "lock-up" agreements, each substantially in the form of
     Exhibit A hereto, between you and certain shareholders, officers and
     directors of the Company relating to sales and certain other dispositions
     of shares of Common Stock or certain other securities, delivered to you on
     or before the date hereof, shall be in full force and effect on the Closing
     Date.

     The several obligations of the Underwriters to purchase Additional Shares
hereunder are subject to the delivery to you on the Option Closing Date of such
documents as you may reasonably request with respect to the good standing of the
Company, the due authorization and issuance of the Additional Shares and other
matters related to the issuance of the Additional Shares.

       7.   Covenants of the Company. In further consideration of the agreements
of the Underwriters herein contained, the Company covenants with each
Underwriter as follows:

                                       17
<PAGE>

            (a)  To furnish to you, without charge, five (5) signed copies of
     the Registration Statement (including exhibits thereto) and for delivery to
     each other Underwriter a conformed copy of the Registration Statement
     (without exhibits thereto) and to furnish to you in New York City, without
     charge, prior to 10:00 a.m. New York City time on the business day next
     succeeding the date of this Agreement and during the period mentioned in
     Section 7(c) below, as many copies of the Prospectus and any supplements
     and amendments thereto or to the Registration Statement as you may
     reasonably request.

            (b)  Before amending or supplementing the Registration Statement or
     the Prospectus, to furnish to you a copy of each such proposed amendment or
     supplement and not to file any such proposed amendment or supplement to
     which you reasonably object, and to file with the Commission within the
     applicable period specified in Rule 424(b) under the Securities Act any
     prospectus required to be filed pursuant to such Rule.

            (c)  If, during such period after the first date of the public
     offering of the Shares as in the opinion of counsel for the Underwriters
     the Prospectus is required by law to be delivered in connection with sales
     by an Underwriter or dealer, any event shall occur or condition exist as a
     result of which it is necessary to amend or supplement the Prospectus in
     order to make the statements therein, in the light of the circumstances
     when the Prospectus is delivered to a purchaser, not misleading, or if, in
     the opinion of counsel for the Underwriters, it is necessary to amend or
     supplement the Prospectus to comply with applicable law, forthwith to
     prepare, file with the Commission and furnish, at its own expense, to the
     Underwriters and to the dealers (whose names and addresses you will furnish
     to the Company) to which Shares may have been sold by you on behalf of the
     Underwriters and to any other dealers upon request, either amendments or
     supplements to the Prospectus so that the statements in the Prospectus as
     so amended or supplemented will not, in the light of the circumstances when
     the Prospectus is delivered to a purchaser, be misleading or so that the
     Prospectus, as amended or supplemented, will comply with law.

            (d)  To endeavor to qualify the Shares for offer and sale under the
     securities or Blue Sky laws of such jurisdictions as you shall reasonably
     request.

            (e)  To make generally available to the Company's security holders
     and to you as soon as practicable an earning statement covering the twelve-
     month period ending [September 30 / December 31], 2001 that

                                       18
<PAGE>

     satisfies the provisions of Section 11(a) of the Securities Act and the
     rules and regulations of the Commission thereunder.

     (x)    To place stop transfer orders on any Directed Shares that have been
sold to Participants subject to the three month restriction on sale, transfer,
assignment, pledge or hypothecation imposed by NASD Regulation, Inc. under its
Interpretative Material 2110-1 on free-riding and withholding to the extent
necessary to ensure compliance with the three month restrictions.

     (y)    To comply with all applicable securities and other applicable laws,
rules and regulations in each jurisdiction in which the Directed Shares are
offered in connection with the Directed Share Program.

     8.     Expenses. Whether or not the transactions contemplated in this
Agreement are consummated or this Agreement is terminated, the Company agrees to
pay or cause to be paid all expenses incident to the performance of obligations
of the Sellers under this Agreement, including: (i) the fees, disbursements and
expenses of the Company's counsel, the Company's accountants [and counsel for
the Selling Shareholder] in connection with the registration and delivery of the
Shares under the Securities Act and all other fees or expenses in connection
with the preparation and filing of the Registration Statement, any preliminary
prospectus, the Prospectus and amendments and supplements to any of the
foregoing, including all printing costs associated therewith, and the mailing
and delivering of copies thereof to the Underwriters and dealers, in the
quantities hereinabove specified, (ii) all costs and expenses related to the
transfer and delivery of the Shares to the Underwriters, including any transfer
or other taxes payable thereon, (iii) the cost of printing or producing any Blue
Sky or Legal Investment memorandum in connection with the offer and sale of the
Shares under state securities laws and all expenses in connection with the
qualification of the Shares for offer and sale under state securities laws as
provided in Section 7(d) hereof, including filing fees and the reasonable fees
and disbursements of counsel for the Underwriters in connection with such
qualification and in connection with the Blue Sky or Legal Investment
memorandum, (iv) all filing fees and the reasonable fees and disbursements of
counsel to the Underwriters incurred in connection with the review and
qualification of the offering of the Shares by the National Association of
Securities Dealers, Inc., (v) all fees and expenses in connection with the
preparation and filing of the registration statement on Form 8-A relating to the
Common Stock and all costs and expenses incident to listing the Shares on the
Nasdaq National Market, (vi) the cost of printing certificates representing the
Shares, (vii) the costs and charges of any transfer agent, registrar or
depositary, (viii) the costs and expenses of the Company relating to investor
presentations on any "road show" undertaken in connection with the marketing of
the offering of the Shares, including, without limitation, expenses associated
with the production

                                       19
<PAGE>

of road show slides and graphics, fees and expenses of any consultants engaged
in connection with the road show presentations with the prior approval of the
Company, travel and lodging expenses of the representatives and officers of the
Company and any such consultants, and the cost of any aircraft chartered in
connection with the road show, (x) all fees and disbursements of counsel
incurred by the Underwriters in connection with the Directed Share Program and
stamp duties, similar taxes or duties or other taxes, if any, incurred by the
Underwriters in connection with the Directed Share Program, and (ix) all other
costs and expenses incident to the performance of the obligations of the Company
hereunder for which provision is not otherwise made in this Section. It is
understood, however, that except as provided in this Section, Section 9 entitled
"Indemnity and Contribution", and the last paragraph of Section 12 below, the
Underwriters will pay all of their costs and expenses, including fees and
disbursements of their counsel, stock transfer taxes payable on resale of any of
the Shares by them and any advertising expenses connected with any offers they
may make.

     The provisions of this Section shall not supersede or otherwise affect any
agreement that the Sellers may otherwise have for the allocation of such
expenses among themselves.

     9.   Indemnity and Contribution. (a) The Company agrees to indemnify and
hold harmless each Underwriter and each person, if any, who controls any
Underwriter within the meaning of either Section 15 of the Securities Act or
Section 20 of the Securities Exchange Act of 1934, as amended (the "Exchange
Act"), from and against any and all losses, claims, damages and liabilities
(including, without limitation, any legal or other expenses reasonably incurred
in connection with defending or investigating any such action or claim) caused
by any untrue statement or alleged untrue statement of a material fact contained
in the Registration Statement or any amendment thereof, any preliminary
prospectus or the Prospectus (as amended or supplemented if the Company shall
have furnished any amendments or supplements thereto), or caused by any omission
or alleged omission to state therein a material fact required to be stated
therein or necessary to make the statements therein not misleading, except
insofar as such losses, claims, damages or liabilities are caused by any such
untrue statement or omission or alleged untrue statement or omission based upon
information relating to any Underwriter furnished to the Company in writing by
such Underwriter through you expressly for use therein.

     (b)  The Selling Shareholder agrees to indemnify and hold harmless each
Underwriter and each person, if any, who controls any Underwriter within the
meaning of either Section 15 of the Securities Act or Section 20 of the Exchange
Act, from and against any and all losses, claims, damages and liabilities
(including, without limitation, any legal or other expenses reasonably incurred
in

                                       20
<PAGE>

connection with defending or investigating any such action or claim) caused by
any untrue statement or alleged untrue statement of a material fact contained in
the Registration Statement or any amendment thereof, any preliminary prospectus
or the Prospectus (as amended or supplemented if the Company shall have
furnished any amendments or supplements thereto), or caused by any omission or
alleged omission to state therein a material fact required to be stated therein
or necessary to make the statements therein not misleading, but only with
reference to information relating to the Selling Shareholder furnished in
writing by or on behalf of the Selling Shareholder expressly for use in the
Registration Statement, any preliminary prospectus, the Prospectus or any
amendments or supplements thereto.

     (c)  Each Underwriter agrees, severally and not jointly, to indemnify and
hold harmless the Company, the Selling Shareholder, the directors of the
Company, the officers of the Company who sign the Registration Statement and
each person, if any, who controls the Company within the meaning of either
Section 15 of the Securities Act or Section 20 of the Exchange Act from and
against any and all losses, claims, damages and liabilities (including, without
limitation, any legal or other expenses reasonably incurred in connection with
defending or investigating any such action or claim) caused by any untrue
statement or alleged untrue statement of a material fact contained in the
Registration Statement or any amendment thereof, any preliminary prospectus or
the Prospectus (as amended or supplemented if the Company shall have furnished
any amendments or supplements thereto), or caused by any omission or alleged
omission to state therein a material fact required to be stated therein or
necessary to make the statements therein not misleading, but only with reference
to information relating to such Underwriter furnished to the Company in writing
by such Underwriter through you expressly for use in the Registration Statement,
any preliminary prospectus, the Prospectus or any amendments or supplements
thereto.

     (d)  In case any proceeding (including any governmental investigation)
shall be instituted involving any person in respect of which indemnity may be
sought pursuant to Section 9(a), 9(b) or 9(c), such person (the "indemnified
party") shall promptly notify the person against whom such indemnity may be
sought (the "indemnifying party") in writing and the indemnifying party, upon
request of the indemnified party, shall retain counsel reasonably satisfactory
to the indemnified party to represent the indemnified party and any others the
indemnifying party may designate in such proceeding and shall pay the fees and
disbursements of such counsel related to such proceeding.  In any such
proceeding, any indemnified party shall have the right to retain its own
counsel, but the fees and expenses of such counsel shall be at the expense of
such indemnified party unless (i) the indemnifying party and the indemnified
party shall have mutually agreed to the retention of such counsel or (ii) the
named

                                       21
<PAGE>

parties to any such proceeding (including any impleaded parties) include both
the indemnifying party and the indemnified party and representation of both
parties by the same counsel would be inappropriate due to actual or potential
differing interests between them. It is understood that the indemnifying party
shall not, in respect of the legal expenses of any indemnified party in
connection with any proceeding or related proceedings in the same jurisdiction,
be liable for (i) the fees and expenses of more than one separate firm (in
addition to any local counsel) for all Underwriters and all persons, if any, who
control any Underwriter within the meaning of either Section 15 of the
Securities Act or Section 20 of the Exchange Act, (ii) the fees and expenses of
more than one separate firm (in addition to any local counsel) for the Company,
its directors, its officers who sign the Registration Statement and each person,
if any, who controls the Company within the meaning of either such Section and
(iii) the fees and expenses of more than one separate firm (in addition to any
local counsel) for the Selling Shareholder, and that all such fees and expenses
shall be reimbursed as they are incurred. In the case of any such separate firm
for the Underwriters and such control persons of any Underwriters, such firm
shall be designated in writing by Morgan Stanley & Co. Incorporated. In the case
of any such separate firm for the Company, and such directors, officers and
control persons of the Company, such firm shall be designated in writing by the
Company. In the case of any such separate firm for the Selling Shareholder, such
firm shall be designated in writing by the Selling Shareholder. The indemnifying
party shall not be liable for any settlement of any proceeding effected without
its written consent, but if settled with such consent or if there be a final
judgment for the plaintiff, the indemnifying party agrees to indemnify the
indemnified party from and against any loss or liability by reason of such
settlement or judgment. Notwithstanding the foregoing sentence, if at any time
an indemnified party shall have requested an indemnifying party to reimburse the
indemnified party for fees and expenses of counsel as contemplated by the second
and third sentences of this paragraph, the indemnifying party agrees that it
shall be liable for any settlement of any proceeding effected without its
written consent if (i) such settlement is entered into more than 30 days after
receipt by such indemnifying party of the aforesaid request and (ii) such
indemnifying party shall not have reimbursed the indemnified party in accordance
with such request prior to the date of such settlement. No indemnifying party
shall, without the prior written consent of the indemnified party, effect any
settlement of any pending or threatened proceeding in respect of which any
indemnified party is or could have been a party and indemnity could have been
sought hereunder by such indemnified party, unless such settlement includes an
unconditional release of such indemnified party from all liability on claims
that are the subject matter of such proceeding.

     (e)  To the extent the indemnification provided for in Section 9(a), 9(b)
or 9(c) is unavailable to an indemnified party or insufficient in respect of any
losses, claims, damages or liabilities referred to therein, then each
indemnifying

                                       22
<PAGE>

party under such paragraph, in lieu of indemnifying such indemnified party
thereunder, shall contribute to the amount paid or payable by such indemnified
party as a result of such losses, claims, damages or liabilities (i) in such
proportion as is appropriate to reflect the relative benefits received by the
indemnifying party or parties on the one hand and the indemnified party or
parties on the other hand from the offering of the Shares or (ii) if the
allocation provided by clause 9(e)(i) above is not permitted by applicable law,
in such proportion as is appropriate to reflect not only the relative benefits
referred to in clause 9(e)(i) above but also the relative fault of the
indemnifying party or parties on the one hand and of the indemnified party or
parties on the other hand in connection with the statements or omissions that
resulted in such losses, claims, damages or liabilities, as well as any other
relevant equitable considerations. The relative benefits received by the Sellers
on the one hand and the Underwriters on the other hand in connection with the
offering of the Shares shall be deemed to be in the same respective proportions
as the net proceeds from the offering of the Shares (before deducting expenses)
received by each Seller and the total underwriting discounts and commissions
received by the Underwriters, in each case as set forth in the table on the
cover of the Prospectus, bear to the aggregate Public Offering Price of the
Shares. The relative fault of the Sellers on the one hand and the Underwriters
on the other hand shall be determined by reference to, among other things,
whether the untrue or alleged untrue statement of a material fact or the
omission or alleged omission to state a material fact relates to information
supplied by the Sellers or by the Underwriters and the parties' relative intent,
knowledge, access to information and opportunity to correct or prevent such
statement or omission. The Underwriters' respective obligations to contribute
pursuant to this Section 9 are several in proportion to the respective number of
Shares they have purchased hereunder, and not joint.

     (f)  The Sellers and the Underwriters agree that it would not be just or
equitable if contribution pursuant to this Section 9 were determined by pro rata
allocation (even if the Underwriters were treated as one entity for such
purpose) or by any other method of allocation that does not take account of the
equitable considerations referred to in Section 9(e).  The amount paid or
payable by an indemnified party as a result of the losses, claims, damages and
liabilities referred to in the immediately preceding paragraph shall be deemed
to include, subject to the limitations set forth above, any legal or other
expenses reasonably incurred by such indemnified party in connection with
investigating or defending any such action or claim.  Notwithstanding the
provisions of this Section 9, no Underwriter shall be required to contribute any
amount in excess of the amount by which the total price at which the Shares
underwritten by it and distributed to the public were offered to the public
exceeds the amount of any damages that such Underwriter has otherwise been
required to pay by reason of such untrue or alleged untrue statement or omission
or alleged omission.  No person guilty of fraudulent misrepresentation (within
the meaning of Section 11(f) of the

                                       23
<PAGE>

Securities Act) shall be entitled to contribution from any person who was not
guilty of such fraudulent misrepresentation. The remedies provided for in this
Section 9 are not exclusive and shall not limit any rights or remedies which may
otherwise be available to any indemnified party at law or in equity.

     (g)  The indemnity and contribution provisions contained in this Section 9
and the representations, warranties and other statements of the Company and the
Selling Shareholder contained in this Agreement shall remain operative and in
full force and effect regardless of (i) any termination of this Agreement, (ii)
any investigation made by or on behalf of any Underwriter or any person
controlling any Underwriter, the Selling Shareholder or any person controlling
the Selling Shareholder, or the Company, its officers or directors or any person
controlling the Company and (iii) acceptance of and payment for any of the
Shares.

     10.  Directed Share Program Indemnification.  (a) The Company agrees to
indemnify and hold harmless Morgan Stanley and its affiliates and each person,
if any, who controls Morgan Stanley or its affiliates within the meaning of
either Section 15 of the Securities Act or Section 20 of the Exchange Act
("Morgan Stanley Entities"), from and against any and all losses, claims,
damages and liabilities (including, without limitation, any legal or other
expenses reasonably incurred in connection with defending or investigating any
such action or claim) (i) caused by any untrue statement  or alleged untrue
statement of a material fact contained in any material prepared by or with the
consent of the Company for distribution to Participants in connection with the
Directed Share Program, or caused by any omission or alleged omission to state
therein a material fact required to be stated therein or necessary to make the
statements therein not misleading; (ii) caused by the failure of any Participant
to pay for and accept delivery of Directed Shares that the Participant has
agreed to purchase; or (iii) related to, arising out of, or in connection with
the Directed Share Program other than losses, claims, damages or liabilities (or
expenses relating thereto) that are finally judicially determined to have
resulted from the bad faith or gross negligence of Morgan Stanley Entities.

     (b)  In case any proceeding (including any governmental investigation)
shall be instituted involving any Morgan Stanley Entity in respect of which
indemnity may be sought pursuant to Section 10(a), the Morgan Stanley Entity
seeking indemnity shall promptly notify the Company in writing and the Company,
upon request of the Morgan Stanley Entity, shall retain counsel reasonably
satisfactory to the Morgan Stanley Entity to represent the Morgan Stanley Entity
and any other the Company may designate in such proceeding and shall pay the
fees and disbursements of such counsel related to such proceeding.  In any such
proceeding, any Morgan Stanley Entity shall have the right to retain its own
counsel, but the fees and expenses of such counsel shall be at the expense

                                       24
<PAGE>

of such Morgan Stanley Entity unless (i) the Company shall have agreed to the
retention of such counsel or (ii) the named parties to any such proceeding
(including any impleaded parties) include both the Company and the Morgan
Stanley Entity and representation of both parties by the same counsel would be
inappropriate due to actual or potential differing interests between them. The
Company shall not, in respect of the legal expenses of the Morgan Stanley
Entities in connection with any proceeding or related proceedings the same
jurisdiction, be liable for the fees and expenses of more than one separate firm
(in addition to any local counsel) for all Morgan Stanley Entities. Any such
firm for the Morgan Stanley Entities shall be designated in writing by Morgan
Stanley. The Company shall not be liable for any settlement of any proceeding
effected without its written consent, but if settled with such consent or if
there be a final judgment for the plaintiff, the Company agrees to indemnify the
Morgan Stanley Entities from and against any loss or liability by reason of such
settlement or judgment. Notwithstanding the foregoing sentence, if at any time a
Morgan Stanley Entity shall have requested the Company to reimburse it for fees
and expenses of counsel as contemplated by the second and third sentences of
this paragraph, the Company agrees that it shall be liable for any settlement of
any proceeding effected without its written consent if (i) such settlement is
entered into more than 30 days after receipt by the Company of the aforesaid
request and (ii) the Company shall not have reimbursed the Morgan Stanley Entity
in accordance with such request prior to the date of such settlement. The
Company shall not, without the prior written consent of Morgan Stanley, effect
any settlement of any pending or threatened proceeding in respect of which any
Morgan Stanley Entity is or could have been a party and indemnity could have
been sought hereunder by such Morgan Stanley Entity, unless such settlement
includes an unconditional release of the Morgan Stanley Entities from all
liability on claims that are the subject matter of such proceeding.

     (c)  To the extent the indemnification provided for in Section 10(a) is
unavailable to a Morgan Stanley Entity or insufficient in respect of any losses,
claims, damages or liabilities referred to therein, then the Company, in lieu of
indemnifying the Morgan Stanley Entity thereunder, shall contribute to the
amount paid or payable by the Morgan Stanley Entity as a result of such losses,
claims, damages or liabilities (i) in such proportion as is appropriate to
reflect the relative benefits received by the Company on the one hand and the
Morgan Stanley Entities on the other hand from the offering of the Directed
Shares or (ii) if the allocation provided by clause 10(c)(i) above is not
permitted by applicable law, in such proportion as is appropriate to reflect not
only the relative benefits referred to in clause 10(c)(i) above but also the
relative fault of the Company on the one hand and of the Morgan Stanley Entities
on the other hand in connection with the statements or omissions that resulted
in such losses, claims, damages or liabilities, as well as any other relevant
equitable considerations.  The relative benefits received by the Company on the
one hand and of the Morgan Stanley

                                       25
<PAGE>

Entities on the other hand in connection with the offering of the Directed
Shares shall be deemed to be in the same respective proportions as the net
proceeds from the offering of the Directed Shares (before deducting expenses)
and the total underwriting discounts and commissions received by the Morgan
Stanley Entities for the Directed Shares, bear to the aggregate Public Offering
Price of the Shares. If the loss, claim, damage or liability is caused by an
untrue or alleged untrue statement of a material fact, the relative fault of the
Company on the one hand and the Morgan Stanley Entities on the other hand shall
be determined by reference to, among other things, whether the untrue or alleged
untrue statement or the omission or alleged omission relates to information
supplied by the Company or by the Morgan Stanley Entities and the parties'
relative intent, knowledge, access to information and opportunity to correct or
prevent such statement or omission.

     (d)  The Company and the Morgan Stanley Entities agree that it would not
be just or equitable if contribution pursuant to this Section 10 were determined
by pro rata allocation (even if the Morgan Stanley Entities were treated as one
entity for such purpose) or by any other method of allocation that does not take
account of the equitable considerations referred to in Section 10(c).  The
amount paid or payable by the Morgan Stanley Entities as a result of the losses,
claims, damages and liabilities referred to in the immediately preceding
paragraph shall be deemed to include, subject to the limitations set forth
above, any legal or other expenses reasonably incurred by the Morgan Stanley
Entities in connection with investigating or defending any such action or claim.
Notwithstanding the provisions of this Section 10, no Morgan Stanley Entity
shall be required to contribute any amount in excess of the amount by which the
total price at which the Directed Shares distributed to the public were offered
to the public exceeds the amount of any damages that such Morgan Stanley Entity
has otherwise been required to pay by reason of such untrue or alleged untrue
statement or omission or alleged omission.  The remedies provided for in this
Section 10 are not exclusive and shall not limit any rights or remedies which
may otherwise be available to any Morgan Stanley Entity at law or in equity.

     (e)  The indemnity and contribution provisions contained in this Section
10 shall remain operative and in full force and effect regardless of (i) any
termination of this Agreement, (ii) any investigation made by or on behalf of
any Morgan Stanley Entity or the Company, its officers or directors or any
person controlling the Company and (iii) acceptance of and payment for any of
the Directed Shares.

     11.  Termination. This Agreement shall be subject to termination by notice
given by you to the Company, if (a) after the execution and delivery of this
Agreement and prior to the Closing Date (i) trading generally shall have been
suspended or materially limited on or by, as the case may be, any of the New
York Stock Exchange, the American Stock Exchange, the National Association of

                                       26
<PAGE>

Securities Dealers, Inc., the Chicago Board of Options Exchange, the Chicago
Mercantile Exchange or the Chicago Board of Trade, (ii) trading of any
securities of the Company shall have been suspended on any exchange or in any
over-the-counter market, (iii) a general moratorium on commercial banking
activities in New York shall have been declared by either Federal or New York
State authorities or (iv) there shall have occurred any outbreak or escalation
of hostilities or any change in financial markets or any calamity or crisis
that, in your judgment, is material and adverse and (b) in the case of any of
the events specified in clauses 11(a)(i) through 11(a)(iv), such event, singly
or together with any other such event, makes it, in your judgment, impracticable
to market the Shares on the terms and in the manner contemplated in the
Prospectus.

     12.   Effectiveness; Defaulting Underwriters. This Agreement shall become
effective upon the execution and delivery hereof by the parties hereto.

     If, on the Closing Date or the Option Closing Date, as the case may be, any
one or more of the Underwriters shall fail or refuse to purchase Shares that it
has or they have agreed to purchase hereunder on such date, and the aggregate
number of Shares which such defaulting Underwriter or Underwriters agreed but
failed or refused to purchase is not more than one-tenth of the aggregate number
of the Shares to be purchased on such date, the other Underwriters shall be
obligated severally in the proportions that the number of Firm Shares set forth
opposite their respective names in Schedule I bears to the aggregate number of
Firm Shares set forth opposite the names of all such non-defaulting
Underwriters, or in such other proportions as you may specify, to purchase the
Shares which such defaulting Underwriter or Underwriters agreed but failed or
refused to purchase on such date; provided that in no event shall the number of
Shares that any Underwriter has agreed to purchase pursuant to this Agreement be
increased pursuant to this Section 12 by an amount in excess of one-ninth of
such number of Shares without the written consent of such Underwriter.  If, on
the Closing Date, any Underwriter or Underwriters shall fail or refuse to
purchase Firm Shares and the aggregate number of Firm Shares with respect to
which such default occurs is more than one-tenth of the aggregate number of Firm
Shares to be purchased, and arrangements satisfactory to you and the Company for
the purchase of such Firm Shares are not made within 36 hours after such
default, this Agreement shall terminate without liability on the part of any
non-defaulting Underwriter, the Company or the Selling Shareholder.  In any such
case either you or the Company shall have the right to postpone the Closing
Date, but in no event for longer than seven days, in order that the required
changes, if any, in the Registration Statement and in the Prospectus or in any
other documents or arrangements may be effected.  If, on the Option Closing
Date, any Underwriter or Underwriters shall fail or refuse to purchase
Additional Shares and the aggregate number of Additional Shares with respect to
which such default occurs is more than one-tenth of the aggregate number of
Additional Shares to be purchased, the non-

                                       27
<PAGE>

defaulting Underwriters shall have the option to (i) terminate their obligation
hereunder to purchase Additional Shares or (ii) purchase not less than the
number of Additional Shares that such non-defaulting Underwriters would have
been obligated to purchase in the absence of such default. Any action taken
under this paragraph shall not relieve any defaulting Underwriter from liability
in respect of any default of such Underwriter under this Agreement.

     If this Agreement shall be terminated by the Underwriters, or any of them,
because of any failure or refusal on the part of any Seller to comply with the
terms or to fulfill any of the conditions of this Agreement, or if for any
reason any Seller shall be unable to perform its obligations under this
Agreement, the Sellers will reimburse the Underwriters or such Underwriters as
have so terminated this Agreement with respect to themselves, severally, for all
out-of-pocket expenses (including the fees and disbursements of their counsel)
reasonably incurred by such Underwriters in connection with this Agreement or
the offering contemplated hereunder.

     13.   Counterparts. This Agreement may be signed in two or more
counterparts, each of which shall be an original, with the same effect as if the
signatures thereto and hereto were upon the same instrument.

                                       28
<PAGE>

     14.   Applicable Law. This Agreement shall be governed by and construed in
accordance with the internal laws of the State of New York.

     15.   Headings. The headings of the sections of this Agreement have been
inserted for convenience of reference only and shall not be deemed a part of
this Agreement.

                         Very truly yours,

                         Motive Communications, Inc.



                         By:
                            ---------------------------------------
                            Patrick D. Motola
                            Chief Financial Officer and
                            Vice President of Business Development

                         Scott H. R. Abel



                         By:
                            ---------------------------------------
                            Attorney-in-Fact

Accepted as of the date hereof

Morgan Stanley & Co. Incorporated,
Deutsche Bank Securities Inc.,
Dain Rauscher Incorporated and
Friedman, Billings, Ramsey & Co., Inc.
Acting severally on behalf of themselves
     and the several Underwriters named in
     Schedule I hereto.

By:  Morgan Stanley & Co. Incorporated



By:
     ---------------------------------------
     Name:
     Title:

                                       29
<PAGE>

                                                                      SCHEDULE I



                                                     Number of Firm Shares
          Underwriter                                   To Be Purchased
-------------------------------------------     --------------------------------
Morgan Stanley & Co. Incorporated

Deutsche Bank Securities Inc.

Dain Rauscher Incorporated

Friedman, Billings, Ramsey & Co., Inc.













                                                --------------------------------
     Total: ..................................
                                                ================================


                                      I-1
<PAGE>

                                                                       EXHIBIT A


                            [FORM OF LOCK-UP LETTER]


                                 April,   2001

Morgan Stanley & Co. Incorporated
Dain Rauscher Incorporated
Deutsche Bank Securities Inc.
Friedman, Billings, Ramsey & Co., Inc.
c/o  Morgan Stanley & Co. Incorporated
  1585 Broadway
  New York, NY 10036

     Dear Sirs and Mesdames:

     The undersigned understands that Morgan Stanley & Co. Incorporated ("Morgan
Stanley") proposes to enter into an Underwriting Agreement (the "Underwriting
Agreement") with Motive Communications, Inc., a Delaware corporation (the
"Company"), providing for the public offering (the "Public Offering") by the
several Underwriters, including Morgan Stanley (the "Underwriters"), of shares
(the "Shares") of the Company's common stock, par value $0.001 (the "Common
Stock").

     To induce the Underwriters that may participate in the Public Offering to
continue their efforts in connection with the Public Offering, the undersigned
hereby agrees that, without the prior written consent of Morgan Stanley on
behalf of the Underwriters, it will not, during the period commencing on the
date hereof and ending 180 days after the date of the final prospectus relating
to the Public Offering (the "Prospectus"), (1) offer, pledge, sell, contract to
sell, sell any option or contract to purchase, purchase any option or contract
to sell, grant any option, right or warrant to purchase, lend, or otherwise
transfer or dispose of, directly or indirectly, any shares of Common Stock or
any securities convertible into or exercisable or exchangeable for Common Stock,
or (2) enter into any swap or other arrangement that transfers to another, in
whole or in part, any of the economic consequences of ownership of the Common
Stock, whether any such transaction described in clause (1) or (2) above is to
be settled by delivery of Common Stock or such other securities, in cash or
otherwise.  The foregoing sentence shall not apply to (a) the sale of any Shares
to the Underwriters pursuant to the Underwriting Agreement, (b) transactions
relating to shares of Common Stock or other securities acquired in open market
transactions after the completion of the Public Offering or (c) transfers of
shares of Common Stock or common

                                      A-1
<PAGE>

stock equivalents to a trust where the beneficiaries of the trust are drawn
solely from a group consisting of the undersigned and cumulative family members
of the undersigned provided that (i) the trust agrees to enter into a lock-up
letter substantially in the form of this letter and (ii) the undersigned shall
not be required to, and shall not voluntarily, file a report on Form 4 under
Section 16(a) of the Securities Exchange Act of 1934 reporting a reduction in
beneficial ownership of shares of Common Stock during the restricted period
referred in the foregoing sentence. Immediate family members of a person means
the spouse, lineal descendents, father, mother, brother, sister, father-in-law,
mother-in-law, brother-in-law and sister-in-law of such person. In addition, the
undersigned agrees that, without the prior written consent of Morgan Stanley on
behalf of the Underwriters, it will not, during the period commencing on the
date hereof and ending 180 days after the date of the Prospectus, make any
demand for or exercise any right with respect to, the registration of any shares
of Common Stock or any security convertible into or exercisable or exchangeable
for Common Stock. The undersigned also agrees and consents to the entry of stop
transfer instructions with the Company's transfer agent and registrar against
the transfer of the undersigned's shares of Common Stock except in compliance
with the foregoing restrictions.

     The undersigned understands that the Company and the Underwriters are
relying upon this Lock-Up Agreement in proceeding toward consummation of the
Public Offering.  The undersigned further understands that this Lock-Up
Agreement is irrevocable and shall be binding upon the undersigned's heirs,
legal representatives, successors and assigns.

     Whether or not the Public Offering actually occurs depends on a number of
factors, including market conditions.  Any Public Offering will only be made
pursuant to an Underwriting Agreement, the terms of which are subject to
negotiation between the Company and the Underwriters.

                         Very truly yours,


                         ------------------------------------
                         Signature


                         ------------------------------------
                         Name of Individual or Entity)


                         ------------------------------------
                         Title (if applicable)


                         (Address):



                                      A-2


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