FLEET FINANCIAL GROUP INC
10-K405, 1996-03-28
NATIONAL COMMERCIAL BANKS
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                       SECURITIES AND EXCHANGE COMMISSION
                             Washington, D.C. 20549
                              ----------------------
                                    Form 10-K

                  ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d)
                     OF THE SECURITIES EXCHANGE ACT OF 1934
  For the fiscal year ended December 31, 1995 - Commission file number 1-6366
             --------------------------------------------------------
                           Fleet Financial Group, Inc.
             (Exact name of Registrant as specified in its charter)

            Rhode Island                              05-0341324
      (State of incorporation)           (I.R.S. Employer Identification No.)

  One Federal Street, Boston, Massachusetts                  02110
   (Address of principal executive office)                (Zip Code)

                                 617 / 292-2000
              (Registrant's telephone number, including area code)

           Securities registered pursuant to Section 12(b) of the Act:

               Title of Each Class                   Name of each exchange on
                                                          which registered
               -------------------                   ------------------------

Common Stock, $.01 Par Value                          New York Stock Exchange

Depositary Shares each representing a one-fourth
interest in a share of Series III
  10.12% Perpetual Preferred Stock,  $1 Par Value     New York Stock Exchange

Depositary Shares each representing a one-fourth
interest in a share of Series IV
  9.375% Perpetual Preferred Stock, $1 Par Value      New York Stock Exchange

Depositary Shares each representing a one-tenth
interest in a share of 9.30%
  Cumulative Preferred Stock, $1 Par Value            New York Stock Exchange

Depositary Shares each representing a one-tenth
interest in a share of 9.35%
  Cumulative Preferred Stock, $1 Par Value            New York Stock Exchange

Depositary Shares each representing a one-tenth
interest in a share of Series V             
  7.25% Perpetual Preferred Stock, $1 Par Value       New York Stock Exchange

Depositary Shares each representing a one-tenth
interest in a share of Series VI
  6.75% Perpetual Preferred Stock, $1 Par Value       New York Stock Exchange

Preferred Share Purchase Rights                       New York Stock Exchange

Warrants to purchase common stock                     New York Stock Exchange
           ------------------------------------------------------------
         Securities registered pursuant to Section 12(g) of the Act: None

  Indicate by check mark whether the Registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months, and (2) has been subject to such filing
requirements for the past 90 days. YES XX NO
                                       --    --

  Indicate by check mark if disclosure of delinquent filers pursuant to Item 405
of Regulation S-K is not contained herein, and will not be contained, to
the best of Registrant's knowledge, in definitive proxy or information 
statements incorporated by reference in Part III of this Form 10-K or any 
amendment to this Form 10-K.  [X]

  As of February 29, 1996, (the latest practicable date) the aggregate market
value of the voting stock held by nonaffiliates of the Registrant was $10.6
billion, which excludes $234 million held by directors, executive officers, and
banking subsidiaries of the Registrant under trust agreements and other
instruments.

  The number of shares of common stock of the Registrant outstanding as of March
4, 1996 was 262,443,757.

<PAGE>

                       DOCUMENTS INCORPORATED BY REFERENCE

1.   Pertinent extracts from Registrant's 1995 Annual Report to Shareholders
     (Parts I, II, and IV).

2.   Pertinent extracts from Registrant's Proxy Statement filed with the
     Commission are incorporated into Part III. Such information incorporated by
     reference shall not be deemed to specifically incorporate by reference the
     information referred to in Item 402(a)(8) of Regulation S-K.

================================================================================

                                Table of Contents

          Description                                                Page Number
          -----------                                                -----------

Part I.   Item 1    -- Business ...........................................   3

          Item 2    -- Properties .........................................   9

          Item 3    -- Legal Proceedings ..................................   9

          Item 4    -- Submission of Matters to a Vote of Security
                         Holders ..........................................   9

Part II.  Item 5    -- Market for the Registrant's Common Stock and
                         Related Stockholder Matters ......................   9

          Item 6    -- Selected Financial Data ............................   9

          Item 7    -- Management's Discussion and Analysis of
                         Financial Condition and Results of Operations.....   9

          Item 8    -- Financial Statements and Supplementary Data ........   9

          Item 9    -- Changes in and Disagreements with Accountants
                         on Accounting and Financial Disclosure............  10

Part III. Item 10   -- Directors and Executive Officers of the 
                         Registrant .......................................  10

          Item 11   -- Executive Compensation .............................  12

          Item 12   -- Security Ownership of Certain Beneficial Owners
                         and Management ...................................  12

          Item 13   -- Certain Relationships and Related Transactions .....  12

Part IV.  Item 14   -- Exhibits, Financial Statement Schedules and
                         Reports on Form 8-K ..............................  13

          Signatures ......................................................  16

<PAGE>


                                     PART I.


Item 1. Business

General

   Fleet Financial Group, Inc. (the "Registrant", "Corporation" or "Fleet") is a
diversified financial services company organized under the laws of the State of
Rhode Island. Fleet is a legal entity separate and distinct from its
subsidiaries, assisting such subsidiaries by providing financial resources and
management. By most measures, Fleet is among the 11 largest bank holding
companies in the United States, with total assets of $84 billion at December 31,
1995. Fleet has approximately 30,800 employees.

   Fleet reported net income for 1995 of $610 million, or $1.57 per share, after
a number of special charges primarily related to its merger with Shawmut
National Corporation and the sale of Fleet Finance. This compared to net income
of $849 million, or $3.09 per share, in 1994. For a more detailed discussion of
the Corporation's financial results, see "Management's Discussion and Analysis"
(pages 15-32) of the Corporation's 1995 Annual Report to Shareholders, which is
incorporated by reference herein.

   Fleet is engaged in general commercial banking and trust business throughout
the states of Rhode Island, New York, Connecticut, Massachusetts, Maine, and New
Hampshire through its banking subsidiaries: Fleet National Bank ("Fleet-RI");
Fleet Bank ("Fleet New York"); Fleet Bank of New York, National Association
("FBNY"); Fleet Bank, National Association ("Fleet-CT"); Fleet National Bank of
Connecticut ("FNB-CT"); Fleet Bank of Massachusetts, National Association
("Fleet-MA"); Fleet National Bank of Massachusetts ("FNB-MA"); Fleet Bank of
Maine ("Fleet-Maine"); and Fleet Bank-NH ("Fleet-NH"). All of the subsidiary
banks are members of the Federal Reserve System, and the deposits of each are
insured by the Federal Deposit Insurance Corporation ("FDIC") to the extent
provided by law. The Corporation also has a thrift subsidiary, Fleet Bank,
F.S.B. ("Fleet-FSB") located in Boca Raton, Florida.

   Fleet provides, through its nonbanking subsidiaries, a variety of financial
services, including mortgage banking, asset-based lending, equipment leasing,
consumer finance, real estate financing, securities brokerage services,
investment banking, investment advice and management, data processing, and
student loan servicing.

   On February 20, 1995, Fleet and Shawmut National Corporation ("Shawmut")
entered into an Agreement and Plan of Merger providing for the merger of Shawmut
with and into Fleet (the "Shawmut Merger"). The Shawmut Merger was consummated
on November 30, 1995, and was accounted for as a pooling of interests. Under the
terms of the Shawmut Merger, approximately 105 million Fleet common shares were
exchanged for all the outstanding common shares of Shawmut. The outstanding
preferred stock of Shawmut was exchanged for comparable issues of Fleet
preferred stock. At the time of the Shawmut Merger, Shawmut had approximately
$33 billion in assets and $21 billion in deposits. In connection with the
Shawmut Merger, the Corporation has signed definitive agreements to divest 64
branches to comply with anti-trust concerns. The sales, which are expected to be
completed during the first half of 1996, will consist of approximately $2.6
billion in deposits and $1.9 billion in loans.

   On December 19, 1995, Fleet signed a definitive agreement to purchase NatWest
Bank, N.A. ("NatWest") for $2.7 billion in cash and up to an additional $560
million in accordance with an earnout provision. The earnout provision calls for
an annual payment dependent upon the level of earnings from the NatWest
franchise with a cap of $560 million over an eight-year period. Following the
NatWest merger, Fleet expects to have approximately $90 billion in assets,
reflecting an expected reduction of Fleet's and NatWest's assets. For additional
information regarding the NatWest merger, including a copy of the NatWest merger
agreement and certain historical and pro forma financial information relating
thereto, see Fleet's Current Reports on Form 8-K dated December 19, 1995,
February 8, 1996, and March 15, 1996.

                                       3
<PAGE>



   For information pertaining to other acquisitions completed by Fleet in 1995,
see "Acquisitions" below.

   The Corporation is organized along four functional lines of business,
Commercial Financial Services, Financial Services and National Consumer,
Consumer and Investment Services, and Treasury/Asset Collection/Equity Capital.

   Commercial Financial Services includes a broad range of commercial and
corporate lending as well as commercial real estate, asset-based lending,
precious metals, and leasing. In addition to incorporating the commercial
function in each of the Corporation's banking subsidiaries, this business unit
also includes Fleet Capital and Fleet Credit Corporation. Fleet Capital, a
national asset-based lending business, was acquired in January 1995, and has 17
offices nationwide doing business in 40 states. Fleet Credit Corporation, which
has 23 offices nationwide, has two divisions: the Leasing Division, which
engages in middle-market equipment leasing, and the Business Credit Division,
which engages in commercial finance activities.

   Financial Services and National Consumer includes Fleet's government banking,
financial institutions, mortgage banking, national consumer lending, and
processing businesses. This business unit includes Fleet Mortgage Group, Inc.
("FMG") , the Corporation's mortgage banking subsidiary, which conducts the
purchase, origination, sale, and servicing of residential first mortgage loans,
and the purchase and sale of servicing rights associated with mortgage loans.
FMG currently ranks as one of the largest mortgage companies in the nation, with
90 loan origination offices in 36 states and 1.2 million customers. In February
1995, the Corporation completed its tender offer to purchase the 19% of FMG
common stock that it did not already own for $20.00 in cash per share. This
business unit also includes AFSA Data Corporation ("AFSA"), the Corporation's
student loan processing subsidiary, the nation's largest third-party servicer of
student loans, servicing in excess of 3.5 million accounts with more than $13
billion in total loans serviced. AFSA's three basic product lines include a
campus-based product, a federal direct loan program, and the Federal Family
Education Loan Program. Fleet Securities, Inc., a full-service municipal
securities underwriter and dealer, is included in this business unit.

   The Consumer and Investment Services line of business includes retail
banking, small business banking, credit card products, personal financial
services, and investment services. This business unit has the largest
branch-based banking franchise in the Northeast, with a total of 947 branches,
and is the major provider of lendable funds for the Corporation. The
Corporation's investment services business consists of personal asset
management, endowment and custody services, employee benefit management and
mutual funds. These services are provided by the Corporation's trust and
investment management subsidiaries, Fleet Investment Services Group, and Fleet
Investment Advisors, Inc. This unit includes the Corporation's discount
brokerage subsidiary, Fleet Brokerage Securities, Inc., which is engaged in
providing securities brokerage services, including clearing services, related
securities credit extension, and other incidental activities through 12 offices
in 11 states.

   The Treasury/Asset Collection/Equity Capital line of business includes the
treasury function, which manages the Corporation's securities and residential
mortgage portfolios, trading operations, asset/liability management function,
and the wholesale funding needs of the Corporation. This unit also includes
Fleet Equity Partners, the Corporation's venture capital financing subsidiary.

Acquisitions

   On January 27, 1995, the Corporation completed its acquisition of NBB
Bancorp, Inc. ("NBB"). The Corporation issued approximately 6.2 million treasury
shares with an aggregate carrying value of approximately $200 million as well as
approximately $230 million in cash. In addition, Fleet issued 2.5 million
warrants to purchase Fleet common stock to NBB stockholders with an exercise
price of $43.875 per share, and a term of six years.

   On January 31, 1995, the Corporation completed its purchase of substantially
all the assets of the Business Finance Division of Barclays Business Credit,
Inc., now known as Fleet Capital, for approximately $2.6 billion in cash.

                                       4
<PAGE>

   The Corporation also completed its tender offer to purchase the 19%
publicly-held shares of FMG common stock for $20.00 in cash per share on
February 28, 1995.

   On March 3, 1995, the Corporation purchased Plaza Home Mortgage Corporation
which operates a mortgage banking franchise, principally in California, for
approximately $88 million in cash.

   On June 9, 1995, the Corporation completed its acquisition of Northeast
Federal Corp. with assets of $3.3 billion. The Corporation issued approximately
5.8 million common shares with a fair value of approximately $193 million.

Competition

   The Corporation's subsidiaries are subject to intense competition in all
aspects of the businesses in which they compete from domestic and foreign banks,
equipment leasing companies, finance companies, securities and investment
advisory firms, real estate financing companies, mortgage banking companies, and
other financial institutions. The Corporation principally competes on interest
rates and other terms of financing arrangements, including specialized customer
services and various banking arrangements and conveniences designed to attract
depositors, borrowers, and other customers.

Supervision and Regulation

   Banking is a highly regulated industry, with numerous federal and state laws
and regulations governing the organization and operation of banks and their
affiliates. As a bank holding company, Fleet is subject to regulation by the
Board of Governors of the Federal Reserve Board (the "Federal Reserve Board")
under the Bank Holding Company Act of 1956, as amended (the "BHCA"), and the
Home Owners Loan Act of 1933, as amended ("HOLA"). Fleet-Maine, Fleet-NH, and
Fleet-New York as state-chartered member banks are subject to regulation by the
Federal Reserve Board and bank regulators in their respective states. Fleet-CT,
FNB-CT, FNB-MA, Fleet-MA, FBNY, and Fleet-RI are national banks subject to
regulation and supervision by the Office of the Comptroller of the Currency (the
"OCC"). The Corporation is also a savings and loan holding company within the
meaning of the HOLA and, as such, is registered with, and subject to regulation
by, the Office of Thrift Supervision (the "OTS"). Fleet-FSB is a federal savings
association subject to regulation and supervision by the OTS. Each subsidiary
bank's deposits are insured by the FDIC and each bank subsidiary is a member of
the Federal Reserve System. Fleet is also subject to the reporting and other
requirements of the Securities Exchange Act of 1934 (the "Exchange Act").

   The BHCA requires that Fleet obtain prior approval from the Federal Reserve
Board for bank and nonbank acquisitions and restricts the business operations
permitted to Fleet. The BHCA also restricts the acquisition of shares of
out-of-state banks unless the acquisition is specifically authorized by the laws
of the state in which the bank to be acquired is located. In addition, Fleet's
bank subsidiaries must obtain prior approval from their respective primary
regulators for most acquisitions. Virtually all aspects of the subsidiary banks'
businesses are subject to regulation and examination, depending on the charter
of the particular banking subsidiary, by the Federal Reserve Board, the OCC, the
OTS, the banking regulatory agency of the state in which they operate, or a
combination of the above.

   The Federal Deposit Insurance Corporation Improvement Act of 1991 ("FDICIA")
provides for, among other things, increased funding for the Bank Insurance Fund
of the FDIC and expanded regulation of depository institutions and their
affiliates, including parent holding companies. The FDICIA provides the federal
banking agencies with broad powers to take prompt corrective action to resolve
problems of insured depository institutions, depending upon the particular
institution's level of capital. FDICIA establishes five tiers of capital
measurement ranging from "well-capitalized" to "critically undercapitalized". A
depository institution may be deemed to be in a capitalization category that is
lower than is indicated by its actual capital position under certain
circumstances. As of December 31, 1995, all of Fleet's subsidiary banking
institutions met the requirements of a "well-capitalized" institution.

                                       5
<PAGE>

   Under the FDICIA, a depository institution that is well-capitalized may
accept brokered deposits. A depository institution that is adequately
capitalized may accept brokered deposits only if it obtains a waiver from the
FDIC, and may not offer interest rates on deposits "significantly higher" than
those prevailing in its market. An undercapitalized depository institution may
not accept brokered deposits. In Fleet's opinion, these limitations do not have
a material effect on Fleet.

   FDICIA directs that each federal banking agency prescribe safety and
soundness standards for depository institutions relating to internal controls,
information systems, internal audit systems, loan documentation, credit
underwriting, interest-rate exposure, asset growth, compensation, asset-quality,
earnings, and stock valuation. Final interagency regulations to implement these
safety and soundness standards have recently been adopted by the federal banking
agencies. In July 1995, the federal banking agencies published proposed
guidelines establishing safety and soundness standards concerning asset-quality
and earnings. If adopted in final form, these proposed guidelines will be
incorporated into the Interagency Guidelines Establishing Standards for Safety
and Soundness. The ultimate cumulative effect of these standards cannot
currently be forecast.

   The FDICIA also contains a variety of other provisions that may affect
Fleet's operations, including reporting requirements, regulatory standards for
real estate lending, "truth in savings" provisions, and the requirements that a
depository institution give 90 days' prior notice to customers and regulatory
authorities before closing any branch.

   As a result of the enactment of the Financial Institutions Reform, Recovery,
and Enforcement Act of 1989, ("FIRREA"), any or all of Fleet's subsidiary banks
can be held liable for any loss incurred by, or reasonably expected to be
incurred by the FDIC after August 9, 1989, in connection with (a) the default of
any other of Fleet's subsidiary banks or, (b) any assistance provided by the
FDIC to any other of Fleet's subsidiary banks in danger of default. "Default"
is defined generally as the appointment of a conservator or receiver and "in
danger of default" is defined generally as the existence of certain conditions
indicating that a "default" is likely to occur without regulatory assistance.

   Under the Federal Reserve Board capital guidelines, the minimum ratio of
total capital to risk-adjusted assets (including certain off-balance sheet
items, such as standby letters of credit) is 8%. At least half of the total
capital is to be comprised of common equity, retained earnings, minority
interests in the equity accounts of consolidated subsidiaries, and a limited
amount of cumulative and noncumulative perpetual preferred stock, less
deductible intangibles ("Tier 1 capital"). The remainder may consist of
perpetual debt, mandatory convertible debt securities, a limited amount of
subordinated debt, other preferred stock, and a limited amount of loan loss
reserves ("Tier 2 capital"). Fleet is also subject to a minimum leverage ratio
(Tier 1 capital to average quarterly assets, net of goodwill) requirement of 3%
for bank holding companies that meet certain specified criteria, including that
they have the highest regulatory rating. The rule indicates that the minimum
leverage ratio should be 1% to 2% higher for holding companies undertaking major
expansion programs or that do not have the highest regulatory rating. Fleet's
banking subsidiaries are subject to similar capital requirements except that
preferred stock must be noncumulative to qualify as Tier 1 capital.

      The federal banking agencies continue to consider capital requirements
applicable to banking organizations. Effective September 1, 1995, the federal
banking agencies adopted amendments to their risk-based capital regulations to
provide for the consideration of interest-rate risk in the determination of a
bank's minimum capital requirements. The amendments require that banks
effectively measure and monitor their interest-rate risk and that they maintain
capital adequate for that risk. Under the amendments, banks with excess
interest-rate risk would be required to maintain additional capital beyond that
generally required. In addition, effective January 17, 1995, the federal banking
agencies adopted amendments to their risk-based capital standards to provide for
the concentration of credit risk and certain risks arising from nontraditional
activities, as well as a bank's ability to manage these risks, as important
factors in assessing a bank's overall capital adequacy.

      As of December 31, 1995, Fleet's capital ratios exceeded all minimum
regulatory capital requirements.

                                       6
<PAGE>

      Under federal banking laws, failure to meet the minimum regulatory capital
requirements could subject a banking institution to a variety of enforcement
remedies available to federal regulatory authorities, including the termination
of deposit insurance by the FDIC and seizure of the institution.

     Fleet is a legal entity separate and distinct from its subsidiaries. The
ability of holders of debt and equity securities of Fleet to benefit from the
distribution of assets of any subsidiary upon the liquidation or reorganization
of such subsidiary is subordinate to prior claims of creditors of the subsidiary
except to the extent that a claim of Fleet as a creditor may be recognized.
There are various statutory and regulatory limitations on the extent to which
banking subsidiaries of Fleet can finance or otherwise transfer funds to Fleet
or its nonbanking subsidiaries, whether in the form of loans, extensions of
credit, investments, or asset purchases. Such transfers by any subsidiary bank
to Fleet or any nonbanking subsidiary are limited in amount to 10% of the bank's
capital and surplus and, with respect to Fleet and all such nonbanking
subsidiaries, to an aggregate of 20% of each such bank's capital and surplus.
Furthermore, loans and extensions of credit are required to be secured in
specified amounts and are required to be on terms and conditions consistent with
safe and sound banking practice.

   In addition, there are regulatory limitations on the payment of dividends
directly or indirectly to Fleet from its banking subsidiaries. Federal and state
regulatory agencies have the authority to limit further Fleet's banking
subsidiaries' payment of dividends. The payment of dividends by any subsidiary
bank may also be affected by other factors, such as the maintenance of adequate
capital for such subsidiary bank.

   Under the policies of the Federal Reserve Board, Fleet is expected to act as
a source of financial strength to each subsidiary bank and to commit resources
to support such subsidiary bank in circumstances where it might not do so absent
such policy. In addition, any subordinated loans by Fleet to provide capital to
any of the subsidiary banks would also be subordinate in right of payment to
deposits and to certain other indebtedness of such subsidiary bank. Further, in
the event of the bankruptcy of Fleet, any commitment by Fleet to its regulators
to maintain the capital of a subsidiary bank will be assumed by the bankruptcy
trustee and entitled to a priority of payment.

   On September 29, 1994, President Clinton signed into law the Riegle-Neal
Interstate Banking and Branching Efficiency Act of 1994 (the "Interstate Act").
The Interstate Act facilitates the interstate expansion and consolidation of
banking organizations by permitting (i) beginning one year after enactment of
the legislation, bank holding companies that are adequately capitalized and
managed to acquire banks located in states outside their home states regardless
of whether such acquisitions are authorized under the law of the host state,
(ii) the interstate merger of banks after June 1, 1997, subject to the right of
individual states to "opt in" or "opt out" of this authority prior to such date,
(iii) banks to establish new branches on an interstate basis provided that such
action is specifically authorized by the law of the host state, (iv) foreign
banks to establish, with approval of the regulators in the United States,
branches outside their home states to the same extent that national or state
banks located in such state would be authorized to do so, and (v) beginning
September 29, 1995, banks to receive deposits, renew time deposits, close loans,
service loans and receive payments on loans and other obligations as agent for
any bank or thrift affiliate, whether the affiliate is located in the same or
different state. Connecticut and Rhode Island, which are two states in which
Fleet subsidiaries conduct banking operations, have adopted legislation opting
into the interstate provisions of the Interstate Act. In addition, Fleet has
recently filed applications for approval by the OCC to merge its banking
subsidiaries in Connecticut, Massachusetts and Rhode Island in order to achieve
cost savings and to increase convenience to its customers in those states.

   The banking industry is also affected by the monetary and fiscal policies of
the federal government, including the Federal Reserve, which exerts considerable
influence over the cost and availability of funds obtained for lending and
investing. Proposals to change the laws and regulations governing the operations
and taxation of banks, companies that control banks, and other financial
institutions are frequently raised in Congress, in the state legislatures, and
before various bank regulatory authorities. The likelihood of any major changes
and the impact such changes might have on Fleet are impossible to determine.

                                       7
<PAGE>


   See "Note 17. Commitments, Contingencies, and Other Disclosures" (pages
56-57) of the Notes to Consolidated Financial Statements and the "Capital" (page
31) and "Liquidity" (pages 30-31) sections of Management's Discussion and
Analysis in the 1995 Annual Report to Shareholders (each of which are
incorporated by reference herein) for information concerning restrictions on the
banking subsidiaries' ability to pay dividends and other regulatory matters and
legal proceedings.

Statistical Information by Bank Holding Companies

      The following information from the following portions of the 1995 Annual
   Report to Shareholders is incorporated by reference herein:

      "Rate/Volume Analysis" table (page 59) for changes in the taxable-
   equivalent interest income and expense for each major category of
   interest-earning assets and interest-bearing liabilities.

      "Consolidated Average Balances/Interest Earned-Paid/Rates 1991-1995" table
   (pages 60-61) for average balance sheet amounts, related taxable-equivalent
   interest earned or paid, and related average yields and rates paid.

      "Note 3. Securities" of the Notes to Consolidated Financial Statements
   (pages 43-44) for information regarding book values, market values,
   maturities, and weighted average yields of securities (by category).

      "Note 4.  Loans  and  Leases"  of the Notes to the  Consolidated Financial
   Statements (pages 44-45) for distribution of loans of the Registrant.

      "Loan and Lease Maturity" table and "Interest Sensitivity of Loans Over
   One Year" table (page 59) for maturities and sensitivities of loans to
   changes in interest rates.

      "Note 6. Nonperforming Assets" (page 45) and "Note 1. Summary of
   Significant Accounting Policies - Loans and Leases" (page 39) of the Notes
   to Consolidated Financial Statements for information on nonaccrual, past due,
   and restructured loans and the Registrant's policy for placing loans on
   nonaccrual status.

      "Loans and Leases" section of Management's Discussion and Analysis (pages
   22-23) for information regarding loan concentrations of the Registrant.

      "Reserve for Credit Losses" section of Management's Discussion and
   Analysis (pages 25-26) for the analysis of loss experience, the allocation
   of the reserve for credit losses, and a description of factors which
   influenced management's judgment in determining the amount of additions to
   the allowance charged to operating expense.

      "Consolidated Average Balances/Interest Earned-Paid/Rates 1991-1995" table
   (pages 60-61) and the "Funding Sources" section of Management's Discussion
   and Analysis (pages 26) for deposit information.

      "Selected Financial Highlights" (page 1) for return on assets, return
   on equity, common dividends declared as a percentage of earnings per share,
   and equity to asset ratio.

      "Note 9. Short-term Borrowings" of the Notes to Consolidated Financial
   Statements (page 47) for information on short-term borrowings of the
   Registrant.

                                       8
<PAGE>



Item 2. Properties

   The Registrant maintains its corporate headquarters at One Federal Street,
Boston, Massachusetts. The Registrant also maintains principal offices at 777
Main Street, Hartford, Connecticut, and 50 Kennedy Plaza, Providence, Rhode
Island.

   A subsidiary of the Registrant is a partner with certain other parties in the
ownership and management of 50 Kennedy Plaza, Providence, Rhode Island. Adjacent
to the Providence building, Fleet-RI owns a building which houses the main
branch of Fleet-RI and the offices of many of the Providence-based subsidiaries.
Fleet-RI also owns an operations center, located in Providence. The Registrant
also owns office buildings in Buffalo, NY, and Albany, NY, which house
operational facilities of Fleet-New York. Portions of the Fleet-RI and Fleet-New
York buildings are leased to nonaffiliates. The Registrant also leases buildings
in Malden, MA and Hartford, CT that are utilized as operation centers.

    As of December 31, 1995, the Registrant's subsidiaries also operated
approximately 1,700 domestic offices, of which approximately 600 are owned and
1,100 are leased from others.

Item 3. Legal Proceedings

   Information regarding legal proceedings of the Registrant is incorporated by
reference herein from "Note 17. Commitments, Contingencies and Other
Disclosures" (pages 56-57) of the Registrant's 1995 Annual Report to
Shareholders.

Item 4. Submission of Matters to a Vote of Security Holders

   There were no matters submitted to a vote of security holders in the fourth
quarter.

                                    PART II.

Item 5. Market for the Registrant's Common Stock and Related Stockholder Matters

   For information regarding the U.S. market, high and low quarterly sales
prices, and quarterly dividends declared and paid, in each case on Fleet's
common stock, see the "Common Stock Price and Dividend Information" table (page
62) of the Registrant's 1995 Annual Report to Shareholders, which is
incorporated by reference herein. At December 31, 1995, Fleet had 65,043
stockholders of record.

Item 6. Selected Financial Data

   The information set forth in "Selected Financial Highlights" (page 1) of the
Registrant's 1995 Annual Report to Shareholders is incorporated by reference
herein.

Item 7. Management's Discussion and Analysis of Financial Condition and Results
        of Operations

   The information set forth in Management's Discussion and Analysis (pages
15-32) of the Registrant's 1995 Annual Report to Shareholders is incorporated by
reference herein.

Item 8. Financial Statements and Supplementary Data

   The following information set forth in the Registrant's 1995 Annual Report to
Shareholders is incorporated by reference herein:

                                       9
<PAGE>


   The Consolidated Financial Statements, together with the report thereon by
KPMG Peat Marwick LLP (pages 34-38); the Notes to the Consolidated Financial
Statements (pages 39-58); and the unaudited information presented in the
"Quarterly Summarized Financial Information" table (page 62).

Item 9. Changes in and Disagreements with Accountants on Accounting and
        Financial Disclosure

   There were no changes in or disagreements with accountants on accounting and
financial disclosure as defined by Item 304 of Regulation S-K.

                                    PART III.

Item 10.      Directors and Executive Officers of the Registrant

   The information set forth under the captions "Election of Directors",
"Compensation of Executive Officers-Severance Agreements and Employment
Contracts", and "Other Information Relating to Directors, Nominees and Executive
Officers" in the Registrant's Proxy Statement with respect to the name of each
nominee or director, his or her age, his or her positions and offices with the
Registrant, his or her service on the Registrant's Board, any arrangement or
understanding pursuant to which he or she has or is to be selected as a director
or nominee, his or her business experience, his or her directorships held in
other public companies, certain family relationships and involvement in certain
legal proceedings is incorporated by reference herein.

   The names, positions, ages and business experience during the past five years
of the executive officers of the Corporation as of March 1, 1996 are set forth
below. The term of office of each executive officer extends until the annual
meeting of the Board of Directors, and until a successor is chosen and qualified
or until they shall have resigned, retired, or have been removed.

        Name                    Positions with the Corporation              Age
        ----                    ------------------------------              ---
Joel B. Alvord.............  Chairman                                        57
Terrence Murray............  President & Chief Executive Officer             56
Robert J. Higgins..........  Vice Chairman                                   50
Gunnar S. Overstrom, Jr....  Vice Chairman                                   53
H. Jay Sarles..............  Vice Chairman                                   50
Michael R. Zucchini........  Vice Chairman                                   49
David L. Eyles.............  Executive Vice President & Chief Credit 
                                Policy Officer                               56
Eugene M. McQuade..........  Executive Vice President & Chief Financial 
                                Officer                                      47
Anne M. Finucane...........  Senior Vice President                           43
Robert B. Hedges, Sr.......  Senior Vice President                           37
William C. Mutterperl......  Senior Vice President, Secretary & General 
                                Counsel                                      49
Anne M. Slattery...........  Senior Vice President                           48
M. Anne Szostak............  Senior Vice President                           45
Brian T. Moynihan..........  Managing Director, Strategic Planning and 
                                Corporate Development                        36

   Joel B. Alvord assumed the role of Chairman of the Corporation upon
consummation of the Shawmut Merger with and into Fleet on November 30, 1995. He
had served as a Director of Shawmut from 1987 to November 30, 1995. Mr. Alvord
previously served as Chairman and Chief Executive Officer of Shawmut from 1988
to November 30, 1995. Mr. Alvord began his 33-year tenure at FNB-CT (formerly
Shawmut Bank Connecticut, National Association) in 1963. He became an officer of
FNB-CT in 1965, a Vice President in 1967, Executive Vice President in 1976, and
President and Director in 1978.

                                       10
<PAGE>


   Terrence Murray joined Fleet-RI in 1962. After serving in various capacities
for Fleet-RI and the Corporation, in April 1978, he was elected President of the
Corporation. He became Chairman of the Board of Directors and Chief Executive
Officer of the Corporation in 1982. Upon the merger of Fleet and Norstar
Bancorp, Inc., in January 1988, he became President and Chief Operating Officer
of Fleet. Mr. Murray was elected Chairman and Chief Executive Officer of Fleet
in September 1988. Effective with the Shawmut Merger, Mr. Murray became
President and Chief Executive Officer of Fleet. Mr. Murray has been a Director
of Fleet since 1976.

   Robert J. Higgins joined Fleet-RI in 1971 and was elected President in
February 1986. In March 1984, he was named a Vice President of the Corporation.
In 1989, he was named an Executive Vice President of the Corporation and in 1990
was named Chief Executive Officer of Fleet-RI. In 1991, Mr. Higgins assumed the
position of Chairman and Chief Executive Officer of Fleet-CT. In March 1993, he
was named a Vice Chairman of the Corporation and is currently responsible for
the commercial services division.

   Gunnar S. Overstrom became a Vice Chairman of the Corporation responsible for
consumer banking and investment services upon the consummation of the merger of
Shawmut with and into Fleet. Mr. Overstrom served as President and Chief
Operating Officer of Shawmut from 1988 to November 30, 1995. Prior to the merger
with Fleet, Mr. Overstrom was Chairman, Chief Executive Officer and a Director
of FNB-CT as well as President, Chief Executive Officer and a Director of FNB-MA
(formerly Shawmut Bank, N.A.). Mr. Overstrom joined FNB-CT in 1975 and after
serving in various capacities for FNB-CT, he was elected President in 1986,
Chief Executive Officer in 1988, and in 1992, he became Chairman of FNB-CT and
Chief Executive Officer of FNB-MA. From October 1992 to September 1994, Mr.
Overstrom also served as Chairman of FNB-MA.

   H. Jay Sarles is in charge of strategic planning, mergers and acquisitions,
and staff support functions. Mr. Sarles joined Fleet-RI in 1968. In 1980, he was
appointed a Vice President of the Corporation. Mr. Sarles was appointed
Executive Vice President of the Corporation in February of 1986. In 1991, Mr.
Sarles became President and Chief Executive Officer of Fleet Banking Group,
Inc., the parent company of Fleet-MA and Fleet-CT. In March 1993, he was named
a Vice Chairman of the Corporation.

   Michael R. Zucchini is responsible for the financial services division and
national consumer businesses. Mr. Zucchini joined the Corporation in August 1987
as Executive Vice President and Chief Information Officer responsible for all
data processing activities of the Corporation and its subsidiaries. Since 1974,
Mr. Zucchini had served in various capacities for General RE Corp., Stamford,
Connecticut and its subsidiary, General RE Services Corp., which engages in data
processing. In March 1993, Mr. Zucchini was named a Vice Chairman of the
Corporation. Mr. Zucchini is a Director of FMG and from June 1994 until November
1994, served as interim Chairman and Chief Executive Officer.

   David L. Eyles is an Executive Vice President and Chief Credit Policy Officer
of the Corporation. Mr. Eyles was a Vice Chairman and Chief Credit Policy
Officer of Shawmut, and a Vice Chairman and a Director of FNB-CT and FNB-MA
until November 30, 1995. Mr. Eyles joined Shawmut in February 1992, following
three months of working with Shawmut as a consultant. Between 1988 and 1991, he
was Vice Chairman and Chairman of the Credit Policy Committee at Mellon Bank
Corporation/Mellon Bank, N.A.

   Eugene M. McQuade joined the Corporation in 1992 as Senior Vice
President-Finance. From 1980 to 1991, Mr. McQuade served in various capacities
with Manufacturers Hanover Corporation and Manufacturers Hanover Trust Company,
having served as its Executive Vice President and Controller from 1985 to 1991.
In March 1993, Mr. McQuade was named an Executive Vice President of the
Corporation and in July 1993 was elected as Chief Financial Officer. Mr. McQuade
is a Director of FMG.

   Anne M. Finucane joined Fleet in September 1995 as Senior Vice President and
Director of Corporate Marketing and Corporate Communications. Prior to joining
Fleet, Ms. Finucane was the owner of Anne Finucane, Marketing and
Telecommunications Consulting. From 1980 to 1994, Ms. Finucane held various
executive positions at the advertising agency of Hill, Holliday, Connors,
Cosmopulos, Inc.

                                       11
<PAGE>

   Robert B. Hedges is a Senior Vice President responsible for Fleet's consumer
banking alternative delivery systems, credit card business, and data base
management. Mr. Hedges joined Shawmut in 1993 from First Manhattan Consulting
Group, where he was Vice President from 1992 to 1993. From 1983 to 1992, Mr.
Hedges was Vice President and Banking practice lender of the MAC Group, New
York, a consulting firm specializing in management consulting.

   William C. Mutterperl joined Fleet-RI in 1977. In June 1985, Mr. Mutterperl
was named Vice President, Secretary and General Counsel of the Corporation. In
1989, Mr. Mutterperl was named a Senior Vice President of the Corporation.

   Anne M. Slattery joined the Corporation in January, 1994, as Senior Vice
President and head of Consumer and Community Banking and in November 1995 became
responsible for the Consumer and Small Business Banking lines of business. From
1969 through 1993, Ms. Slattery served in various capacities with Citicorp,
having last served as a managing director of U.S. Consumer Banking.

   M. Anne Szostak  joined  Fleet-RI in 1973,  where she was an executive vice
president  from 1985 to 1988.  In 1988 she was named Vice  President  of Human
Resources for the Corporation.  In 1991 she was named Chairman,  President and
Chief Executive  Officer of Fleet-Maine.  In May 1994, Ms. Szostak was named a
Senior Vice President, Human Resources, of the Corporation.

   Brian T. Moynihan joined the Corporation in 1993 as Deputy General Counsel.
In March 1994, he was named Vice President of Strategic Planning and Corporate
Development for the Corporation. From 1991 to 1993, Mr. Moynihan was a partner
in the law firm of Edwards & Angell, where he had been an associate since 1984.

Item 11. Executive Compensation

   Pursuant to Instruction to Form 10-K and Item 402 of Regulation S-K,
information set forth in the following sections of the Corporation's Proxy
Statement is incorporated by reference herein: "Compensation of Directors",
"Compensation of Executive Officers", and "Compensation Committee Interlocks and
Insider Participation". Such incorporation by reference shall not be deemed to
specifically incorporate by reference the information required by Item 402
(a)(8) of Regulation S-K.

Item 12. Security Ownership of Certain Beneficial Owners and Management

   Pursuant to Instructions to Form 10-K and Item 403 of Regulation S-K,
information set forth in the following sections of the Corporation's Proxy
Statement is incorporated by reference herein: "Principal Stockholders" and
"Beneficial Ownership by Directors and Executive Officers of Equity
Securities of the Corporation".

Item 13. Certain Relationships and Related Transactions

   Pursuant to Instructions to Form 10-K and Item 404 of Regulation S-K,
information set forth in the "Indebtedness and Other Transactions" section of
the Corporation's Proxy Statement is incorporated by reference herein.

                                       12
<PAGE>


Item 14.  Exhibits, Financial Statement Schedules and Reports on Form 8-K

(a)(1).  The financial statements of Fleet required in response to this Item are
         listed in response to Item 8 of this Report and are incorporated by
         reference herein.

(a)(2).  All schedules to the consolidated financial statements required by
         Article 9 of Regulation S-X and all other schedules to the financial
         statements of the Registrant have been omitted because the information
         is either not required, not applicable, or is included in the financial
         statements or notes thereto.

(a)(3).  See the exhibits listed below.

(b)      Ten Current Reports on Form 8-K were filed during the fourth quarter of
         1995 to the date of this Report: October 18, 1995 (announcing third
         quarter earnings); October 26, 1995 (reporting the issuance of $250
         million of 6% Senior Notes due October 26, 1998); November 15, 1995
         (filing the Unaudited Pro Forma Condensed Combined Financial Statements
         as of September 30, 1995, and notes thereto, in connection with the
         Shawmut Merger); November 30, 1995 (announcing the closing of the
         Shawmut Merger); December 19, 1995 (announcing the signing of the
         NatWest Merger Agreement on December 19, 1995 and the signing of the
         KKR Exchange Agreement on December 31, 1995); January 17, 1996
         (announcing 1995 and fourth quarter earnings); January 19, 1996 (filing
         its Supplemental Consolidated Financial Statements); February 8, 1996
         (filing the Unaudited Pro Forma Combined Financial Statements; as of
         September 30, 1995, and notes thereto, in connection with the NatWest
         Merger); February 21, 1996 (reporting the issuance and sale of (a)
         11,000,000 Depositary Shares, each representing a one-tenth interest in
         a share of Registrant's Series V 7.25% Perpetual Preferred Stock at a
         purchase price of $25 per Depositary Share and (b) 3,000,000 Depositary
         Shares, each representing a one-fifth interest in a share of
         Registrant's Series VI 6.75% Perpetual Preferred Stock at a purchase
         price of $50 per Depositary Share); March 15, 1996 (filing the
         Unaudited Pro Forma Combined Financial Statements as of December 31,
         1995, and notes thereto, in connection with the NatWest Merger, and the
         Registrant's 1995 historical financial statements and notes thereto,
         management's discussion and analysis, and selected financial
         highlights).

                                       13
<PAGE>


(c) Exhibit Index

Exhibit
Number                                                       Page of this Report
- ------                                                       -------------------

     2     Agreement and Plan of Merger dated December 19, 1995,
           between the Registrant and National Westminster Bank         (1)
           Plc

     3(a)  Restated Articles of Incorporation of the Registrant

     3(b)  By-Laws of the Registrant

     4(a)  Rights Agreement dated November 21, 1990, as amended by
           First Amendment to Rights Agreement dated March 28,
           1991, a Second Amendment to Rights Agreement dated
           July 12, 1991, and a Third Amendment to Rights               (2)
           Agreement dated February 20, 1995

     4(b)  Instruments defining the rights of security holders,         (3)
           including indentures

     4(c)  Form of Rights Certificate for stock purchase rights
           issued to Whitehall Associates, L.P., and KKR Partners       (4)
           II, L.P.

    10(a)* Form of Change in Control Agreement together with Schedule 
           of Persons who have entered into such contracts

    10(b)* Form of Change in Control Agreement with Joel B.
           Alvord and Gunnar S. Overstrom, Jr.

    10(c)* Stock Purchase Agreement dated July 12, 1991, among
           Registrant and Whitehall Associates, L.P., and KKR           (5)
           Partners II, L.P.

    10(d)* Exchange Agreement dated December 31, 1995, among
           Registrant and Whitehall Associates, L.P., and KKR            (6)
           Partners II, L.P.

    10(e)* Supplemental Compensation Plan for former Norstar            (7)
           directors

    10(f)* Fleet Financial Group Directors Retirement Plan              (8)

    10(g)* Supplemental Executive Retirement Plan                       (9)

    10(h)* 1994 Performance-Based Bonus Plan for the Named             (10)
           Executive Officers

    10(i)* Amended and Restated 1992 Stock Option and Restricted Stock (11)
           Plan

    10(j)* Employment Agreement dated as of February 20, 1995,
           between Registrant and Joel B. Alvord

    10(k)* Employment Agreement dated as of February 20, 1995,
           between Registrant and Gunnar S. Overstrom, Jr.

    10(l)* Shawmut National Corporation Stock Option and
           Restricted Stock Award Plan (assumed by Registrant on       (12)
           November 30, 1995)

    10(m)* Shawmut National Corporation Secondary Stock Option
           and Restricted Stock Award Plan (assumed by Registrant
           on November 30, 1995)

    10(n)* Shawmut National Corporation 1989 Nonemployees
           Directors' Restricted Stock Plan (assumed by                (13)
           Registrant on November 30, 1995)

    10(o)* 1995 Restricted Stock Plan

    11     Statement re:  computation of per share earnings

    12     Statement re:  computation of ratios

    13     1995 Annual Report to Shareholders

                                       14
<PAGE>

    21     Subsidiaries of the Registrant

    23     Accountants' consent

    27     Financial Data Schedule

    27(a)  Restated Financial Data Schedule


*  Management contract, or compensatory plan or arrangement.

   (1) Incorporated by reference to Exhibit 2 of Registrant's Form 8-K Current
       Report dated February 20, 1995.
  
   (2) Incorporated by reference to Registrant's Registration Statement on Form
       8-A dated November 29, 1990, as amended by an Amendment to Application on
       Report on Form 8-A dated September 6, 1991, and as further amended by a
       Form 8-A/A dated March 17, 1995.
  
   (3) Registrant has no instruments defining the rights of holders of equity or
       debt securities where the amount of securities authorized thereunder
       exceeds 10% of the total assets of the Registrant and its subsidiaries on
       a consolidated basis. Registrant hereby agrees to furnish a copy of any
       such instrument to the Commission upon request.
  
   (4) Incorporated by reference to Exhibit 4(c) of the Registrant's Form 8-K
       Current Report dated July 12, 1991.
  
   (5) Incorporated by reference to Exhibit 4 of Registrant's Form 8-K Current
       Report dated July 12, 1991.
  
   (6) Incorporated by reference to Exhibit 2(b) of Registrant's Form 8-K
       Current Report dated December 19, 1995.
  
   (7) Incorporated by reference to Exhibit 10(i) of the Registrant's 1993 Form
       10-K Annual Report filed March 30, 1994.
  
   (8) Incorporated by reference to Exhibit 10(j) of Registrant's 1993 Form 10-K
       Annual Report filed March 30, 1994.
  
   (9) Incorporated by reference to Exhibit 10(k) of the Registrant's 1993 Form
       10-K Annual Report filed March 30, 1994.
  
  (10) Incorporated by reference to Exhibit 10(h) of the Registrant's 1994 Form
       10-K Annual Report filed March 17, 1995.
  
  (11) Incorporated by reference to Exhibit 10(i) of Registrant's 1994 Form 10-K
       Annual Report filed March 17, 1995.
  
  (12) Incorporated by reference to Exhibit 10(i) of Shawmut's Form 10-K Annual
       Report for the fiscal year ended December 31, 1994 (Commission File No.
       1-10102).
  
  (13) Incorporated by reference to Shawmut's 1989 Proxy Statement dated
       March 13, 1989 (Commission File No. 1-10102).
  
(d) Financial Statement Schedules -- None.

                                       15

<PAGE>


                                   SIGNATURES

   Pursuant to the requirements of Section 13 or 15 (d) of the Securities
Exchange Act of 1934, the registrant has duly caused this report to be signed on
its behalf by the undersigned, thereunto duly authorized.

                           FLEET FINANCIAL GROUP, INC.
                                  (Registrant)

             /s/ Eugene M. McQuade          /s/ Robert C. Lamb, Jr.
          -----------------------------   ----------------------------
               Eugene M. McQuade              Robert C. Lamb, Jr.
          Executive Vice President and     Chief Accounting Officer
            Chief Financial Officer             and Controller
               Dated March 28, 1996           Dated March 28, 1996

   Pursuant to the requirements of the Securities Exchange Act of 1934, this
report has been signed below by the following persons on behalf of the
registrant in the capacities indicated.


              /s/ Joel B. Alvord             /s/ Raymond C. Kennedy
         -----------------------------      -------------------------
           Joel B. Alvord, Chairman           Raymond C. Kennedy,
                 and Director                       Director

             /s/ Terrence Murray              /s/ Robert J. Matura
         -----------------------------      -------------------------
         Terrence Murray, President,           Robert J. Matura,
         Chief Executive Officer and                Director
                   Director

            /s/ William Barnet III            /s/ Arthur C. Milot
         -----------------------------      -------------------------
         William Barnet III, Director           Arthur C. Milot,
                                                    Director

             /s/ Bradford R. Boss           
         -----------------------------      -------------------------
          Bradford R. Boss, Director          Thomas D. O'Connor,
                                                    Director

            /s/ Stillman B. Brown            /s/ Michael B. Picotte
         -----------------------------      -------------------------
         Stillman B. Brown, Director          Michael B. Picotte,
                                                    Director

          /s/ Paul J. Choquette, Jr.            /s/ Lois D. Rice
         -----------------------------      -------------------------
           Paul J. Choquette, Jr.,            Lois D. Rice, Director
                   Director

             /s/ John T. Collins              /s/ John R. Riedman
         -----------------------------      -------------------------
          John T. Collins, Director             John R. Riedman,
                                                    Director

                                              /s/ John S. Scott
         -----------------------------      -------------------------
           Bernard M. Fox, Director         John S. Scott, Director

            /s/ James F. Hardymon           
         -----------------------------      -------------------------
         James F. Hardymon, Director            Samuel O. Thier,
                                                    Director

             /s/ Robert M. Kavner            /s/ Paul R. Tregurtha
         -----------------------------      -------------------------
          Robert M. Kavner, Director           Paul R. Tregurtha,
                                                    Director

                                       16





                                                                 EXHIBIT 3(a)



                STATE OF RHODE ISLAND AND PROVIDENCE PLANTATIONS
                              BUSINESS CORPORATION
                       RESTATED ARTICLES OF INCORPORATION
                                       OF
                          FLEET FINANCIAL GROUP, INC.

                              -------------------

    Pursuant to the provisions of Section 7-1.1-59 of the General Laws, 1956, as
amended, the undersigned corporation adopts the following Restated Articles of
Incorporation:

    FIRST: The name of the corporation (hereinafter called the Corporation) is

                          FLEET FINANCIAL GROUP, INC.

    SECOND: The period of its duration is perpetual.

    THIRD: The nature of the business of the Corporation and the objects or
purposes to be transacted, promoted or carried on by it are as follows:

    1. To purchase or otherwise acquire and to hold, pledge, sell, exchange or
otherwise dispose of securities (which term includes any shares of stock, bonds,
debentures, notes, mortgages or other instruments representing rights to
receive, purchase or subscribe for the same or representing any other rights or
interest therein or in any property or assets) created or issued by any person,
firm, association, corporation (including, to the extent permitted by the laws
of the State of Rhode Island, the Corporation) or government or subdivision,
agency or instrumentality thereof; to make payment therefor in any lawful
manner; and to exercise, as owner or holder thereof, any and all rights, powers
and privileges in respect thereof (to the extent aforesaid).

    2. To make, manufacture, produce, prepare, process, purchase or otherwise
acquire, and to hold, use, sell, import, export, or otherwise trade or deal in
and with, goods, wares, products, merchandise, machines, machinery, appliances
and apparatus, of every kind, nature and any manufacturing or other business of
any kind or character whatsoever, including, but not by way of limitation,
importing, exporting, mining, quarrying, producing, farming, agriculture,
forestry, construction, management, advisory, mercantile, financial or
investment business, any business engaged in rendering any manner of services
and any business of buying, selling, leasing or dealing in properties of any and
all kinds, whether any such business is located in the United States of America
or any foreign country, and whether or not related to, conducive to, incidental
to, or in any way connected with, the foregoing business.

    3. To engage in research, exploration, laboratory and development work
relating to any material, substance, compound or mixture now known or which may
hereafter be known, discovered or developed and to perfect, develop,
manufacture, use, apply and generally to deal in and with any such material,
substance, compound or mixture.

    4. To purchase, lease or otherwise acquire, to hold, own, use, develop,
maintain, manage and operate, to sell, transfer, lease, assign, convey,
exchange, or otherwise turn to account or dispose of, and, generally, to deal in
and with, personal and real property, tangible or intangible, of every kind and
description, wheresoever situated, and any and all rights, concessions,
interests and privileges therein.

    5. To adopt, apply for, obtain, register, purchase, lease or otherwise
acquire, to maintain, protect, hold, use, own, exercise, develop, manufacture
under, operate and introduce and to sell and grant licenses or other rights in
respect of, assign or otherwise dispose of, turn to account, or in any manner
deal with, and contract with reference to, any trademarks, trade names, patents,
patent rights, concessions, franchises, designs, copyrights and distinctive
marks and rights analogous thereto and inventions, devices, improvements,
processes, recipes, formulae and the like, including, but not by way of
limitation, such thereof as may be covered by, used in connection with, or
secured or received under,

                                       1

<PAGE>

Letters Patent of the United States of America or elsewhere, and any licenses
and rights in respect thereof, in connection therewith or appertaining thereto.

    6. To make, enter into, perform and carry out contracts of every kind and
description with any person, firm, association, corporation or government or
subdivision, agency or instrumentality thereof; to endorse or guarantee the
payment of principal, interest or dividends upon, and to guarantee the
performance of sinking fund or other obligations of, any securities or the
payment of a certain amount per share in liquidation of the capital stock of any
other corporation; and to guarantee in any way permitted by law the performance
of any of the contracts or other undertakings of any person, firm, association,
corporation or government or subdivision, agency or instrumentality thereof.

    7. To acquire by purchase, exchange or otherwise, all, or any part of, or
any interest in, the properties, assets, business and good will of any one or
more persons, firms, associations or corporations heretofore or hereafter
engaged in any business whatsoever; to pay for the same in cash, property or its
own or other securities; to hold, operate, lease, reorganize, liquidate, sell or
in any manner dispose of the whole or any part thereof; to assume or guarantee,
in connection therewith, the performance of any liabilities, obligations or
contracts of such persons, firms, associations or corporations; and to conduct
the whole or any part of any business thus acquired.

    8. To lend its uninvested funds from time to time to such extent, to such
persons, firms, associations, corporations or governments or subdivisions,
agencies or instrumentalities thereof, and on such terms and on such security,
if any, as the Board of Directors of the Corporation (hereinafter called the
Board of Directors) may determine.

    9. To borrow money for any of the purposes of the Corporation, from time to
time, and without limits as to amount; to issue and sell from time to time its
own securities in such amounts, on such terms and conditions, for such purposes
and for such consideration, as may now be or hereafter shall be permitted by the
laws of the State of Rhode Island; and to secure such securities by mortgage
upon, or the pledge of, or the conveyance or assignment in trust of, the whole
or any part of the properties, assets, business and good will of the Corporation
then owned or thereafter acquired.

    10. To promote, organize, manage, aid or assist, financially or otherwise,
persons, firms, associations or corporations engaged in any business whatsoever;
and to assume or underwrite the performance of all or any of their obligations.

    11. To organize or cause to be organized under the laws of the State of
Rhode Island, any other state or states of the United States of America, the
District of Columbia, any territory, dependency, colony or possession of the
United States of America, or of any foreign country, a corporation or
corporations for the purpose of transacting, promoting or carrying on any or all
objects or purposes for which the Corporation is organized; to dissolve, wind
up, liquidate, merge or consolidate any such corporation or corporations or to
cause the same to be dissolved, wound up, liquidated, merged or consolidated;
and, subject to the laws of the State of Rhode Island, to consolidate or merge
with or into one or more other corporations organized under the laws of the
State of Rhode Island or under the laws of any other state or states in the
United States of America, the District of Columbia, any territory, dependency,
colony or possession of the United States of America or of any foreign country
if the laws under which said other corporation or corporations are formed shall
permit such consolidation or merger.

    12. To conduct its business in any and all of its branches and maintain
offices both within and without the State of Rhode Island in any and all states
of the United States of America, in the District of Columbia, in any or all
territories, dependencies, colonies or possessions of the United States of
America and in foreign countries.

    13. To such extent as a business corporation organized under the laws of the
State of Rhode Island may now or hereafter lawfully do, to do, either as
principal or agent and either alone or through subsidiaries or in connection
with other persons, firms, associations or corporations, all and everything

                                       2

<PAGE>

necessary, suitable, convenient or proper for, or in connection with, or
incident to, the accomplishment of any of the purposes or the attainment of any
one or more of the objects herein enumerated or designed directly or indirectly
to promote the interests of the Corporation or to enhance the value of its
properties and in general to engage in any lawful act or activity for which
corporations may be organized under the General Laws of Rhode Island; and to do
any and all things and exercise all powers, rights and privileges which a
business corporation may now or hereafter be organized or authorized to do or to
exercise under the laws of the State of Rhode Island.

    14. Whenever the context permits, the following provisions shall govern the
construction of the paragraphs of these purposes: no specified enumeration shall
be construed as restricting in any way any general language; any word, whether
in the singular or plural shall be construed to mean both the singular and the
plural; any phrase in the conjunctive or in the disjunctive shall include both
the conjunctive and disjunctive; the mention of the whole shall include any part
or parts; any one or more or all of the purposes set forth may be pursued from
time to time and whenever deemed desirable; verbs in the present or future tense
shall be construed to include both the present and future tenses or either of
them.

    FOURTH: The total number of shares of all classes of stock which the
Corporation shall have authority to issue is 616,000,000, of which 16,000,000
shares of the par value of $1 each are to be of a class designated "Preferred
Stock" and 600,000,000 of the par value of $0.01 each are to be of a class
designated "Common Stock".

    The voting powers, designations, preferences and relative, participating,
optional or other special rights, and the qualifications, limitations or
restrictions thereof, of the classes of stock of the Corporation which are fixed
by these Articles of Incorporation, and the authority vested in the Board of
Directors to fix by vote or votes providing for the issue of Preferred Stock,
the voting powers, designations, preferences and relative, participating,
optional or other special rights, and the qualifications, limitations or
restrictions thereof, of the shares of Preferred Stock which are not fixed by
these Articles of Incorporation, are as follows:

    (a) The Preferred Stock may be issued from time to time in one or more
series of any number of shares; provided that the aggregate number of shares
issued and not canceled of any and all such series shall not exceed the total
number of shares of Preferred Stock hereinabove authorized. Each series of
Preferred Stock shall be distinctively designated by letter or descriptive
words. All series of Preferred Stock shall rank equally and be identical in all
respects except as permitted by the provisions of paragraph (b) of this Article
FOURTH.

    (b) Authority is hereby vested in the Board of Directors from time to time
to issue the Preferred Stock of any series and in connection with the creation
of each such series to fix by vote or votes providing for the issue of shares
thereof the voting powers, if any, the designation, preferences and relative,
participating, optional or other special rights, and the qualifications,
limitations or restrictions thereof, of such series to the full extent now or
hereafter permitted by these Articles of Incorporation and the laws of the State
of Rhode Island, in respect of the matters set forth in the following
subparagraphs (1) to (8), inclusive:

        (1) The distinctive designation of such series and the number of shares
    which shall constitute such series, which number may be increased or
    decreased (but not below the number of shares thereof then outstanding) from
    time to time by action of the Board of Directors;

        (2) The dividend rate of such series, any preferences to or provisions
    in relation to the dividends payable on any other class or classes or of any
    other series of stock, and any limitations, restrictions or conditions on
    the payment of dividends;

        (3) The price or prices at which, and the terms and conditions on which,
    the shares of such series may be redeemed by the Corporation;

                                       3

<PAGE>

        (4) The amount or amounts payable upon the shares of such series in the
    event of any liquidation, dissolution or winding up of the Corporation;

        (5) Whether or not the shares of such series shall be entitled to the
    benefit of a sinking fund to be applied to the purchase or redemption of
    shares of such series and, if so entitled, the amount of such fund and the
    manner of its application;

        (6) Whether or not the shares of such series shall be made convertible
    into, or exchangeable for, shares of any other class or classes of stock of
    the Corporation or shares of any other series of Preferred Stock, and, if
    made so convertible or exchangeable, the conversion price or prices, or the
    rate or rates of exchange, and the adjustments thereof, if any, at which
    such conversion or exchange may be made, and any other terms and conditions
    of such conversion or exchange;

        (7) Whether or not the shares of such series shall have any voting
    powers and, if voting powers are so granted, the extent of such voting
    powers; and

        (8) Whether or not the issue of any additional shares of such series or
    of any future series in addition to such series shall be subject to
    restrictions in addition to the restrictions, if any, on the issue of
    additional shares imposed in the vote or votes fixing the terms of any
    outstanding series of Preferred Stock theretofore issued pursuant to this
    Article FOURTH and, if subject to additional restrictions, the extent of
    such additional restrictions.

    (c) The holders of Preferred Stock of each series shall be entitled to
receive, when and as declared by the Board of Directors, dividends in cash at
the rate for such series fixed by the Board of Directors as provided in
paragraph (b) of this Article FOURTH, and no more, payable quarterly on the
first days of January, April, July and October or of such other months as may be
designated by the Board of Directors (each of the quarterly periods ending on
the first day of January, April, July and October in each year, or on the first
days of such other months, respectively, being hereinafter called a dividend
period), in each case from the date of cumulation (as defined in paragraph (h)
of this Article FOURTH) of such series. Except as may otherwise be provided in
the vote or votes providing for the issue of any given series of Preferred
Stock, dividends on Preferred Stock shall be cumulative (whether or not there
shall be net profits or net assets of the Corporation legally available for the
payment of such dividends), so that, if at any time full cumulative dividends
(as defined in paragraph (h) of this Article FOURTH) upon the Preferred Stock of
all series to the end of the last completed dividend period shall not have been
paid or declared and a sum sufficient for payment thereof set apart, the amount
of the deficiency shall be fully paid, but without interest, or dividends in
such amount shall have been declared on each such series and a sum sufficient
for the payment thereof shall have been set apart for such payment, before any
sum or sums shall be set aside for or applied to the purchase or redemption of
Preferred Stock of any series (either pursuant to any applicable sinking fund
provisions or any redemptions authorized pursuant to paragraph (g) of this
Article FOURTH or otherwise) or set aside for or applied to the purchase of
Common Stock and before any dividend shall be declared or paid or any other
distribution ordered or made upon the Common Stock (other than a dividend
payable in Common Stock); provided, however, that any moneys deposited in the
sinking fund provided for any series of Preferred Stock in the vote or votes
providing for the issue of shares of said series, in compliance with the
provisions of such sinking fund and of this paragraph (c), may thereafter be
applied to the purchase or redemption of Preferred Stock in accordance with the
terms of such sinking fund, whether or not at the time of such application full
cumulative dividends upon the outstanding Preferred Stock of all series to the
end of the last completed dividend period shall have been paid or declared and
set apart for payment. All dividends declared upon the Preferred Stock of the
respective series outstanding shall be declared pro rata, so that the amounts of
dividends declared per share on the Preferred Stock of different series shall in
all cases bear to each other the same ratio that accrued dividends per share on
the shares of such respective series bear to each other.

    (d) Before any sum or sums shall be set aside for or applied to the purchase
of Common Stock and before any dividends shall be declared or paid or any
distribution ordered or made upon the Common

                                       4

<PAGE>

Stock (other than a dividend payable in Common Stock), the Corporation shall
comply with the sinking fund provisions, if any, of any vote or votes providing
for the issue of any series of Preferred Stock any shares of which shall at the
time be outstanding.

    (e) Subject to the provisions of paragraphs (c) and (d) of this Article
FOURTH, the holders of Common Stock shall be entitled, to the exclusion of the
holders of Preferred Stock of any and all series, to receive such dividends as
from time to time may be declared by the Board of Directors.

    (f) In the event of any liquidation, dissolution or winding up of the
Corporation, the holders of Preferred Stock of each series then outstanding
shall be entitled to be paid out of the assets of the Corporation available for
distribution to its stockholders, whether from capital, surplus or earnings,
before any payment shall be made to the holders of Common Stock, an amount
determined as provided in paragraph (b) of this Article FOURTH for every share
of their holdings of Preferred Stock of such series. If upon any liquidation,
dissolution or winding up of the Corporation the assets of the Corporation
available for distribution to its stockholders shall be insufficient to pay the
holders of Preferred Stock of all series the full amounts to which they
respectively shall be entitled, the holders of Preferred Stock of all series
shall share ratably in any distribution of assets according to the respective
amounts which would be payable in respect of the shares of Preferred Stock held
by them upon such distribution if all amounts payable on or with respect to
Preferred Stock of all series were paid in full. In the event of any
liquidation, dissolution or winding up of the Corporation, whether voluntary or
involuntary, after payment shall have been made to the holders of Preferred
Stock of the full amount to which they shall be entitled as aforesaid, the
holders of Common Stock shall be entitled, to the exclusion of the holders of
Preferred Stock of any and all series, to share, ratably according to the number
of shares of Common Stock held by them, in all remaining assets of the
Corporation available for distribution to its stockholders. Neither the merger
or consolidation of the Corporation into or with another corporation nor the
merger or consolidation of any other corporation into or with the Corporation,
nor the sale, transfer or lease of all or substantially all the assets of the
Corporation, shall be deemed to be a liquidation, dissolution or winding up of
the Corporation.

    (g) Subject to any requirements which may be applicable to the redemption of
any given series of Preferred Stock as provided in any vote or votes providing
for the issue of such series of Preferred Stock, the Preferred Stock of all
series, or of any series thereof, or any part of any series thereof, at any time
outstanding, may be redeemed by the Corporation, at its election expressed by
vote of the Board of Directors, any time or from time to time, upon not less
than 30 days previous notice to the holders of record of Preferred Stock to be
redeemed, given by mail in such manner as may be prescribed by vote or votes of
the Board of Directors,

        (1) If such redemption shall be otherwise than by the application of
    moneys in any sinking fund referred to in paragraph (d) of this Article
    FOURTH, at the redemption price, fixed as provided in paragraph (b) of this
    Article FOURTH, at which shares of Preferred Stock of the particular series
    may then be redeemed at the option of the Corporation and

        (2) If such redemption shall be by the application of moneys in any
    sinking fund referred to in paragraph (d) of this Article FOURTH, at the
    redemption price, fixed as provided in paragraph (b) of this Article FOURTH,
    at which shares of Preferred Stock of the particular series may then be
    redeemed for such sinking fund;

provided, however, that, before any Preferred Stock of any series shall be
redeemed at said redemption price thereof specified in clause (1) of this
paragraph (g), all moneys at the time in the sinking fund, if any, for Preferred
Stock of that series shall first be applied, as nearly as may be, to the
purchase or redemption of Preferred Stock of that series as provided in the vote
or votes of the Board of Directors providing for such sinking fund. If less than
all the outstanding shares of Preferred Stock of any series are to be redeemed,
the redemption may be made either by lot or pro rata in such manner as may be
prescribed by vote of the Board of Directors. The Corporation may, if it shall
so elect, provide moneys for the payment of the redemption price by depositing
the amount thereof for the account of the holders

                                       5

<PAGE>

of Preferred Stock entitled thereto with a bank or trust company doing business
in the City of New York, in the State of New York, or in the City of Providence,
in the State of Rhode Island, and having capital and surplus of at least
$5,000,000. The date upon which such deposit may be made by the Corporation
(hereinafter called the "date of deposit") shall be prior to the date fixed as
the date of redemption. In any such case there shall be included in the notice
of redemption a statement of the date of deposit and of the name and address of
the bank or trust company with which the deposit has been or will be made. On
and after the date fixed in any such notice of redemption as the date of
redemption (unless default shall be made by the Corporation in providing moneys
for the payment of the redemption price pursuant to such notice) or, if the
Corporation shall have made such deposit on or before the date specified
therefor in the notice, then on and after the date of deposit all rights of the
holders of the Preferred Stock to be redeemed as stockholders of the
Corporation, except the right to receive the redemption price as hereinafter
provided, and, in the case of such deposit, any conversion rights not
theretofore expired, shall cease and terminate. Such conversion rights, however,
in any event shall cease and terminate upon the date fixed for redemption or
upon any earlier date fixed by the Board of Directors pursuant to paragraph (b)
of this Article FOURTH for termination of such conversion rights. Anything
herein contained to the contrary notwithstanding, said redemption price shall
include an amount equal to accrued dividends on the Preferred Stock to be
redeemed to the date fixed for the redemption thereof and the Corporation shall
not be required to declare or pay on such Preferred Stock to be redeemed, and
the holders thereof shall not be entitled to receive, any dividends in addition
to those thus included in the redemption price, provided, however, that the
Corporation may pay in regular course any dividends thus included in the
redemption price either to the holders of record on the record date fixed for
the determination of stockholders entitled to receive such dividends (in which
event, anything herein to the contrary notwithstanding, the amount so deposited
need not include any dividends so paid or to be paid) or as part of the
redemption price upon surrender of the certificates for the shares redeemed. At
any time on or after the date fixed as aforesaid for such redemption or, if the
Corporation shall elect to deposit the money for such redemption as herein
provided, then at any time on or after the date of deposit and without awaiting
the date fixed as aforesaid for such redemption, the respective holders of
record of the Preferred Stock to be redeemed shall be entitled to receive the
redemption price upon actual delivery to the Corporation, or, in the event of
such deposit, to the bank or trust company with which such deposit shall be
made, of certificates for the shares to be redeemed, such certificates, if
required, to be properly stamped for transfer and duly endorsed in blank or
accompanied by proper instruments of assignment and transfer thereof duly
executed in blank. Any moneys so deposited which shall remain unclaimed by the
holders of such Preferred Stock at the end of five years after the redemption
date shall be paid by such bank or trust company to the Corporation and any
interest accrued on moneys so deposited shall belong to the Corporation and
shall be paid to it from time to time. Preferred Stock redeemed pursuant to the
provisions of this paragraph (g) shall be canceled and shall thereafter have the
status of authorized and unissued shares of Preferred Stock.

    (h) The term "date of cumulation" as used with reference to any series of
Preferred Stock shall be deemed to mean the date fixed by the Board of Directors
as the date of cumulation of such series at the time of creation thereof or, if
no date shall have been fixed, the date on which shares of such series are first
issued. Whenever used with reference to any share of any series of Preferred
Stock, the term "full cumulative dividends" shall be deemed to mean (whether or
not in any dividend period, or any part thereof, in respect of which such term
is used there shall have been net profits or net assets of the Corporation
legally available for the payment of such dividends) that amount which shall be
equal to dividends at the full rate fixed for such series as provided in
paragraph (b) of this Article FOURTH for the period of time elapsed from the
date of cumulation of such series to the date as of which full cumulative
dividends are to be computed (including an amount equal to the dividend at such
rate for any fraction of a dividend period included in such period of time); and
the term "accrued dividends" shall be deemed to mean full cumulative dividends
to the date as of which accrued dividends are to be computed, less the amount of
all dividends paid, or deemed paid as hereinafter in this paragraph (h)
provided, upon said share. In the event of the issue of additional shares of
Preferred Stock of any series

                                       6

<PAGE>

after the original issue of shares of Preferred Stock of such series, all
dividends paid or accrued on Preferred Stock of such series prior to the date of
issue of such additional Preferred Stock shall be deemed to have been paid on
the additional Preferred Stock so issued.

    (i) No holder of stock of any class of the Corporation, whether now or
hereafter authorized, shall have any preemptive, preferential or other rights to
subscribe for or purchase or acquire any shares of any class or any other
securities of the Corporation, whether now or hereafter authorized, and whether
or not convertible into, or evidencing or carrying the right to purchase, shares
of any class or any other securities now or hereafter authorized, and whether
the same shall be issued for cash, services or property, or by way of dividend
or otherwise.

    (j) Subject to the provisions of these Articles of Incorporation and except
as otherwise provided by law, the shares of stock of the Corporation, regardless
of class, may be issued for such consideration and for such corporate purposes
as the Board of Directors may from time to time determine.

    (k) Except as otherwise provided by law, or these Articles of Incorporation,
or by the vote or votes providing for the issue of any series of Preferred
Stock, the holders of shares of Preferred Stock as such holders, shall not have
any right to vote, and are hereby specifically excluded from the right to vote,
in the election of directors or for any other purpose. Except as aforesaid, the
holders of Preferred Stock, as such holders, shall not be entitled to notice of
any meeting of stockholders.

    (l) Subject to the provisions of any applicable law, or of the Bylaws of the
Corporation as from time to time amended, with respect to the closing of the
transfer books or the fixing of a record date for the determination of
stockholders entitled to vote and except as otherwise provided by law or by
these Articles of Incorporation, or by the vote or votes providing for the issue
of any series of Preferred Stock, the holders of outstanding shares of Common
Stock shall exclusively possess voting power for the election of directors and
for all other purposes, each holder of record of shares of Common Stock being
entitled to one vote for each share of Common Stock standing in his name on the
books of the Corporation.

    (As of the date of these Restated Articles of Incorporation, the following
series of Preferred Stock have been authorized by the Board of Directors of the
Corporation: (i) Series III 10.12% Perpetual Preferred Stock, the terms and
provisions of which are set forth in Exhibit A hereto, (ii) Series IV 9.375%
Perpetual Preferred Stock, the terms and provisions of which are set forth in
Exhibit B hereto, (iii) Dual Convertible Preferred Stock, the terms and
provisions of which are set forth in Exhibit C hereto, (iv) Cumulative
Participating Junior Preferred Stock, the terms and provisions of which are set
forth in Exhibit D hereto, (v) Preferred Stock with Cumulative and Adjustable
Dividends, the terms and provisions of which are set forth in Exhibit E hereto,
(vi) 9.30% Cumulative Preferred Stock, the terms and provisions of which are set
forth in Exhibit F hereto, (vii) 9.35% Cumulative Preferred Stock, the terms and
provisions of which are set forth in Exhibit G hereto, (viii) Series V 7.25%
Perpetual Preferred Stock, the terms and provisions of which are set forth in
Exhibit H hereto and (ix) Series VI 6.75% Perpetual Preferred Stock, the terms
and provisions of which are set forth in Exhibit I hereto, said Exhibits A
through I being hereby incorporated by reference in this Article FOURTH as if
set forth herein. As of the date of these Restated Articles of Incorporation,
there were issued and outstanding (i) 519,758 shares of Series III 10.12%
Perpetual Preferred Stock, (ii) 478,838 shares of Series IV 9.375% Perpetual
Preferred Stock, (iii) no shares of Dual Convertible Preferred Stock, (iv) no
shares of Cumulative Participating Junior Preferred Stock, (v) 688,700 shares of
Preferred Stock with Cumulative and Adjustable Dividends, (vi) 575,000 shares of
9.30% Cumulative Preferred Stock, (vii) 500,000 shares of 9.35% Cumulative
Preferred Stock, (viii) 1,100,000 shares of Series V 7.25% Perpetual Preferred
Stock and (ix) 600,000 shares of Series VI 6.75% Perpetual Preferred Stock.)

    FIFTH: The private property of the stockholders of the Corporation shall not
be subject to the payment of corporate debts to any extent whatsoever.

                                       7

<PAGE>

    SIXTH: Whenever the vote of stockholders at a meeting thereof is required or
permitted to be taken for or in connection with any corporate action, the
meeting and vote of stockholders may be dispensed with and such action may be
taken with the written consent of stockholders having not less than the minimum
percentage of the total vote required by statute for the proposed corporate
action, and provided that prompt notice of such action be given to all
stockholders who would have been entitled to vote upon the action if such
meeting were held.

    SEVENTH: (a) Directors of the Corporation need not be stockholders, but no
person shall be elected a Director who has attained the age of 72 and no person
shall continue to serve as Director after the date of the first meeting of the
stockholders of the Corporation held on or after the date on which such person
attained the age of 72.

    The powers and authorities herein conferred upon the Board of Directors are
in furtherance and not in limitation of those conferred by the laws of the State
of Rhode Island. In addition to the powers and authorities herein or by statute
expressly conferred upon it, the Board of Directors may exercise all such powers
and do all such acts and things as may be exercised or done by the Corporation,
subject, nevertheless, to the provisions of the laws of the State of Rhode
Island, of these Articles of Incorporation and of the Bylaws of the Corporation.

    (b) The business and affairs of the Corporation shall be managed by or under
the direction of the Board of Directors. The number of directors of the
Corporation (exclusive of directors to be elected by the holders of any one or
more series of the Preferred Stock voting separately as a class or classes) that
shall constitute the Board of Directors shall be 13, unless otherwise determined
from time to time by resolution adopted by the affirmative vote of:

        (1) At least 80% of the Board of Directors, and

        (2) A majority of the Continuing Directors.

    (c) Subject to applicable law, the Directors shall be divided into three (3)
classes, each class to be as nearly equal in number as possible. The term of
office of Directors of the first class shall expire at the annual meeting of
stockholders to be held in 1984 and until their respective successors are duly
elected and qualified. The term of office of Directors of the second class shall
expire at the annual meeting of stockholders to be held in 1985 and until their
respective successors are duly elected and qualified. The term of office of
Directors of the third class shall expire at the annual meeting of stockholders
to be held in 1986 and until their respective successors are duly elected and
qualified. Subject to the foregoing, at each annual meeting of stockholders,
commencing at the annual meeting to be held in 1984, the successors to the class
of directors whose term shall then expire shall be elected to hold office for a
term expiring at the third succeeding annual meeting and until their successors
shall be duly elected and qualified. Any vacancies in the Board of Directors for
any reason, and any newly created directorships resulting from any increase in
the number of directors, may be filled only by the Board of Directors, acting by
vote of 80% of the directors then in office, although less than a quorum, and
any directors so chosen shall hold office until the next election of the class
for which such directors shall have been chosen and until their respective
successors shall be duly elected and qualified. No decrease in the number of
directors shall shorten the term of any incumbent director. Notwithstanding the
foregoing, and except as otherwise required by law, whenever the holders of any
one or more series of Preferred Stock shall have the right, voting separately as
a class, to elect one or more directors of the Corporation, (i) the terms of the
director or directors elected by such holders shall expire at the next
succeeding annual meeting of stockholders and vacancies created with respect to
any directorship of the directors so elected may be filled in the manner
specified by such Preferred Stock, and (ii) this Article SEVENTH shall be deemed
to be construed and/or modified so as to permit the full implementation of the
terms and conditions relating to election of directors of any series of
Preferred Stock that has been or will be designated by the Board of Directors.

    (d) Notwithstanding any other provisions of these Articles of Incorporation
or the Bylaws of the Corporation (and notwithstanding the fact that some lesser
percentage may be specified by law, these

                                       8

<PAGE>

Articles of Incorporation or the Bylaws of the Corporation), any one or more
directors of the Corporation may be removed at any time, but only for cause and
only by either (1) the affirmative vote of a majority of the Continuing
Directors and a majority of the Board of Directors or (2) the affirmative vote,
at a meeting of the stockholders called for that purpose, as to all stock held
by the holders of 80% or more of the outstanding Voting Shares, voting
separately as a class.

    Notwithstanding the foregoing, and except as otherwise required by law,
whenever the holders of any one or more series of Preferred Stock shall have the
right, voting separately as a class, to elect one or more directors of the
Corporation, the provisions of this Section (d) shall not apply with respect to
the director or directors elected by such holders of Preferred Stock.

    (e) For purposes of this Article SEVENTH, the following definitions shall
apply:

        (1) Affiliate. An "Affiliate" of, or a Person "affiliated with", a
    specified Person, means a Person that directly or indirectly, through one or
    more intermediaries, controls, or is controlled by, or is under common
    control with, the Person specified.

        (2) Associate. The term "Associate" used to indicate a relationship with
    any Person means:

           (A) Any corporation or organization (other than the Corporation or a
       Subsidiary of the Corporation) of which such Person is an officer or
       partner or is, directly or indirectly, the beneficial owner of ten
       percent or more of any class of equity securities;

           (B) Any trust or other estate in which such Person has a ten percent
       or greater beneficial interest or as to which such Person serves as
       trustee or in a similar fiduciary capacity;

           (C) Any relative or spouse of such Person, or any relative of such
       spouse, who has the same home as such Person; or

           (D) Any investment company registered under the Investment Company
       Act of 1940 for which such Person or any Affiliate or Associate of such
       Person serves as investment adviser.

        (3) Beneficial Owner. A Person shall be considered the "Beneficial
    Owner" of any shares of stock (whether or not owned of record):

           (A) With respect to which such Person or any Affiliate or Associate
       of such Person directly or indirectly has or shares (i) voting power,
       including the power to vote or to direct the voting of such shares of
       stock, and/or (ii) investment power, including the power to dispose of or
       to direct the disposition of such shares of stock;

           (B) Which such Person or any Affiliate or Associate of such Person
       has (i) the right to acquire (whether such right is exercisable
       immediately or only after the passage of time) pursuant to any agreement,
       arrangement or understanding or upon the exercise of conversion rights,
       exchange rights, warrants or options, or otherwise, and/or (ii) the right
       to vote pursuant to any agreement, arrangement or understanding (whether
       such right is exercisable immediately or only after the passage of time);
       or

           (C) Which are Beneficially Owned within the meaning of (A) or (B) of
       this Section (3) by any other Person with which such first mentioned
       Person or any of its Affiliates or Associates has any agreement,
       arrangement or understanding, written or oral, with respect to acquiring,
       holding, voting or disposing of any shares of stock of the Corporation or
       any Subsidiary of the Corporation or acquiring, holding or disposing of
       all or substantially all, or any Substantial Part, of the assets or
       business of the Corporation or a Subsidiary of the Corporation.

    For the purpose only of determining whether a Person is the Beneficial Owner
of a percentage specified in this Article SEVENTH of the outstanding Voting
Shares, such shares shall be deemed to include any Voting Shares which may be
issuable pursuant to any agreement, arrangement or understanding or upon the
exercise of conversion rights, exchange rights, warrants, options or otherwise

                                       9

<PAGE>

and which are deemed to be beneficially owned by only such Person pursuant to
the foregoing provisions of this Section (3).

        (4) Business Combination. A "Business Combination" means:

           (A) The sale, exchange, lease, transfer or other disposition to or
       with a Related Person or any Affiliate or Associate of such Related
       Person by the Corporation or any of its Subsidiaries (in a single
       transaction or a series of related transactions) of all or substantially
       all, or any Substantial Part, of its or their assets or businesses
       (including, without limitation, any securities issued by a Subsidiary);

           (B) The purchase, exchange, lease or other acquisition by the
       Corporation or any of its Subsidiaries (in a single transaction or a
       series of related transactions) of all or substantially all, or any
       Substantial Part, of the assets or business of a Related Person or any
       Affiliate or Associate of such Related Person;

           (C) Any merger or consolidation of the Corporation or any Subsidiary
       thereof into or with a Related Person or any Affiliate or Associate of
       such Related Person, irrespective of which Person is the surviving entity
       in such merger or consolidation;

           (D) Any reclassification of securities, recapitalization or other
       transaction (other than a redemption in accordance with the terms of the
       security redeemed) which has the effect, directly or indirectly, of
       increasing the proportionate amount of Voting Shares of the Corporation
       or any Subsidiary thereof which are Beneficially Owned by a Related
       Person, or any partial or complete liquidation, spinoff, split off or
       split up of the Corporation or any Subsidiary thereof; provided however,
       that this Section (4)(D) shall not relate to any transaction of the types
       specified herein that has been approved by (i) a majority of the Board of
       Directors, and (ii) 80% of the Continuing Directors; or

           (E) The acquisition upon the issuance thereof of Beneficial Ownership
       by a Related Person of Voting Shares or securities convertible into
       Voting Shares or any voting securities or securities convertible into
       voting securities of any Subsidiary of the Corporation, or the
       acquisition upon the issuance thereof of Beneficial Ownership by a
       Related Person of any rights, warrants or options to acquire any of the
       foregoing or any combination of the foregoing Voting Shares or voting
       securities of a Subsidiary of the Corporation.

    As used in this definition, a "series of related transactions" shall be
deemed to include not only a series of transactions with the same Related Person
but also a series of separate transactions with a Related Person or any
Affiliate or Associate of such Related Person.

    Anything in this definition to the contrary notwithstanding, this definition
shall not be deemed to include any transaction of the type set forth in Sections
(4)(A) through (4)(C) above between or among any two or more Subsidiaries of the
Corporation or the Corporation and one or more Subsidiaries of the Corporation
if such transaction has been approved by the affirmative vote of at least 80% of
the Board of Directors and a majority of the Continuing Directors on or prior to
the Date of Determination.

        (5) Continuing Director. A "Continuing Director" shall mean:

           (A) An individual who was a member of the Board of Directors of the
       Corporation first elected by the stockholders or by the Board of
       Directors prior to April 13, 1983 or prior to the time that a Related
       Person became the Beneficial Owner of in excess of 10% of the Voting
       Shares of the Corporation entitled to vote in the election of directors;
       or

           (B) An individual designated (before such individual's initial
       election as a director) as a Continuing Director by a majority of the
       then Continuing Directors.

        (6) Date of Determination. The term "Date of Determination" means:

           (A) The date on which a binding agreement (except for the fulfillment
       of conditions precedent, including, without limitation, votes of
       stockholders to approve such transaction) is

                                       10

<PAGE>

       entered into by the Corporation, as authorized by its Board of Directors,
       and another Person providing for any Business Combination; or

           (B) If such an agreement as referred to in Section (6)(A) above is
       amended so as to make it less favorable to the Corporation and its
       stockholders, the date on which such amendment is approved by the Board
       of Directors of the Corporation; or

           (C) In cases where neither Section (6)(A) or (6)(B) above shall be
       applicable, the record date for the determination of stockholders of the
       Corporation entitled to notice of and to vote upon the transaction in
       question. A majority of the Continuing Directors shall have the power and
       duty to determine the Date of Determination as to any transaction under
       this Article SEVENTH. Any such determination shall be conclusive and
       binding for all purposes of this Article.

        (7) Person. The term "Person" shall mean any individual, partnership,
    corporation, group or other entity (other than the Corporation, any
    Subsidiary of the Corporation for itself or as a fiduciary for customers in
    the ordinary course, or a trustee holding stock for the benefit of employees
    of the Corporation or its Subsidiaries, or any one of them, pursuant to one
    or more employee benefit plans or arrangements). When two or more Persons
    act as a partnership, limited partnership, syndicate, association or other
    group for the purpose of acquiring, holding or disposing of shares of stock,
    such partnership, syndicate, association or group shall be deemed a
    "Person".

        (8) Related Person. "Related Person" means any Person which is the
    Beneficial Owner, as of the Date of Determination or immediately prior to
    the consummation of a Business Combination, or both, of 10% or more of the
    Voting Shares, or any Person who is an Affiliate of the Corporation and at
    any time within five years preceding the Date of Determination was the
    Beneficial Owner of 10% or more of the then outstanding Voting Shares, but
    does not include any one group of more than one Continuing Director.

        (9) Substantial Part. The term "Substantial Part" as used with reference
    to the assets of the Corporation, of any Subsidiary or of any Related Person
    means assets having a value of more than five percent of the total
    consolidated assets of the Corporation and its Subsidiaries as of the end of
    the Corporation's most recent fiscal year ending prior to the time the
    determination is being made.

        (10) Subsidiary. "Subsidiary" shall mean any corporation or entity of
    which the Person in question owns not less than 50% of any class of equity
    securities, directly or indirectly.

        (11) Voting Shares. "Voting Shares" shall mean shares of the
    Corporation's capital stock entitled to vote generally in the election of
    directors.

        (12) Certain Determinations With Respect to Article SEVENTH. (A) A
    majority of the Continuing Directors shall have the conclusive power and
    authority to determine, for the purposes of this Article SEVENTH, on the
    basis of information known to them: (i) the number of Voting Shares of which
    any Person is the Beneficial Owner, (ii) whether a Person is an Affiliate or
    Associate of another, (iii) whether a Person has an agreement, arrangement
    or understanding with another as to the matters referred to in the
    definition of "Beneficial Owner" as hereinabove defined, (iv) whether the
    assets subject to any Business Combination constitute a "Substantial Part"
    as hereinabove defined, (v) whether two or more transactions constitute a
    "series of related transactions" as hereinabove defined, (vi) any matters
    referred to in subsection (12)(B) below, and (vii) such other matters with
    respect to which a determination is required under this Article SEVENTH. Any
    such determination shall be final and binding for all purposes hereunder.

        (B) A Related Person shall be deemed to have acquired a Voting Share of
    the Corporation at the time when such Related Person became the Beneficial
    Owner thereof. With respect to Voting Shares owned by Affiliates, Associates
    or other Persons whose ownership is attributed to a Related Person under the
    foregoing definition of Beneficial Owner, if the price paid by such Related
    Person for such shares is not determinable, the price so paid shall be
    deemed to be the higher of (i) the price paid upon acquisition thereof by
    the Affiliate, Associate or other Person or (ii) the market price of the
    shares in question (as determined by a majority of the Continuing Directors)
    at the time when the Related Person became the Beneficial Owner thereof.

                                       11

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    (f) Notwithstanding any other provisions of these Articles of Incorporation
or the Bylaws of the Corporation (and notwithstanding the fact that some lesser
percentage may be specified by law, these Articles of Incorporation or the
Bylaws of the Corporation), and in addition to such additional vote of the
Preferred Stock as may be required by the provisions of any series thereof or by
applicable law, this Article SEVENTH shall not be amended, altered, changed or
repealed without:

        (1) The affirmative vote of 80% of the Board of Directors and of a
    majority of Continuing Directors, and

        (2) The affirmative vote as to all stock held by the holders of 80% or
    more of the outstanding Voting Shares, voting separately as a class.

    EIGHTH: (a) The Corporation reserves the right at any time and from time to
time to amend, alter, change or repeal any provision contained in these Articles
of Incorporation, and other provisions authorized by the laws of the State of
Rhode Island at the time in force may be added or inserted in these Articles of
Incorporation, in the manner (i) now or hereafter prescribed by law, and (ii) as
has otherwise been provided in Articles SEVENTH and NINTH of these Articles of
Incorporation; and all rights, preferences and privileges of whatsoever nature
conferred upon stockholders, directors or any other persons whomsoever by and
pursuant to these Articles of Incorporation in their present form or as
hereafter amended are granted subject to the right reserved in this Article
EIGHTH.

    (b) Notwithstanding any other provisions of these Articles of Incorporation
or the Bylaws of the Corporation (and notwithstanding the fact that some lesser
percentage may be specified by law, these Articles of Incorporation or the
Bylaws of the Corporation), and in addition to such additional vote of the
Preferred Stock as may be required by the provisions of any series thereof or by
applicable law, this Article EIGHTH shall not be amended, altered, changed or
repealed without the affirmative vote as to all stock held by the holders of 80%
or more of the outstanding shares of the Corporation's capital stock entitled to
vote generally in the election of directors, voting separately as class.

    NINTH: (a) Definitions and Related Matters as to Certain Business
Combinations.

    1.1 Affiliate. An "Affiliate" of, or a Person "affiliated with", a specified
Person, means a Person that directly or indirectly, through one or more
intermediaries, controls, or is controlled by, or is under common control with,
the Person specified.

    1.2 Associate. The term "Associate" used to indicate a relationship with any
Person means:

        (1) Any corporation or organization (other than the Corporation or a
    Subsidiary of the Corporation) of which such Person is an officer or partner
    or is, directly or indirectly, the beneficial owner of ten percent or more
    of any class of equity securities;

        (2) Any trust or other estate in which such Person has a ten percent or
    greater beneficial interest or as to which such Person serves as trustee or
    in a similar fiduciary capacity;

        (3) Any relative or spouse of such Person, or any relative of such
    spouse, who has the same home as such Person; or

        (4) Any investment company registered under the Investment Company Act
    of 1940 for which such Person or any Affiliate or Associate of such Person
    serves as investment adviser.

    1.3 Beneficial Owner. A Person shall be considered the "Beneficial Owner" of
any shares of stock (whether or not owned of record):

        (1) With respect to which such Person or any Affiliate or Associate of
    such Person directly or indirectly has or shares (i) voting power, including
    the power to vote or to direct the voting of such shares of stock, and/or
    (ii) investment power, including the power to dispose of or to direct the
    disposition of such shares of stock;

                                       12

<PAGE>

        (2) Which such Person or any Affiliate or Associate of such Person has
    (i) the right to acquire (whether such right is exercisable immediately or
    only after the passage of time) pursuant to any agreement, arrangement or
    understanding or upon the exercise of conversion rights, exchange rights,
    warrants or options, or otherwise, and/or (ii) the right to vote pursuant to
    any agreement, arrangement or understanding (whether such right is
    exercisable immediately or only after the passage of time); or

        (3) Which are Beneficially Owned within the meaning of (1) or (2) of
    this Section 1.3 by any other Person with which such first-mentioned Person
    or any of its Affiliates or Associates has any agreement, arrangement or
    understanding, written or oral, with respect to acquiring, holding, voting
    or disposing of any shares of stock of the Corporation or any Subsidiary of
    the Corporation or acquiring, holding or disposing of all or substantially
    all, or any Substantial Part, of the assets or business of the Corporation
    or a Subsidiary of the Corporation.

    For the purpose only of determining whether a Person is the Beneficial Owner
of a percentage specified in this Article NINTH of the outstanding Voting
Shares, such shares shall be deemed to include any Voting Shares which may be
issuable pursuant to any agreement, arrangement or understanding or upon the
exercise of conversion rights, exchange rights, warrants, options or otherwise
and which are deemed to be beneficially owned by only such Person pursuant to
the foregoing provisions of this Section 1.3.

    1.4 Business Combination. A "Business Combination" means:

        (1) The sale, exchange, lease, transfer or other disposition to or with
    a Related Person or any Affiliate or Associate of such Related Person by the
    Corporation or any of its Subsidiaries (in a single transaction or a series
    of related transactions) of all or substantially all, or any Substantial
    Part, of its or their assets or business (including, without limitation, any
    securities issued by a Subsidiary);

        (2) The purchase, exchange, lease or other acquisition by the
    Corporation or any of its Subsidiaries (in a single transaction or a series
    of related transactions) of all, or any Substantial Part, of the assets or
    business of a Related Person or any Affiliate or Associate of such Related
    Person;

        (3) Any merger or consolidation of the Corporation or any Subsidiary
    thereof into or with a Related Person or any Affiliate or Associate of such
    Related Person, irrespective of which Person is the surviving entity in such
    merger or consolidation;

        (4) Any reclassification of securities, recapitalization or other
    transaction (other than a redemption in accordance with the terms of the
    security redeemed) which has the effect, directly or indirectly, of
    increasing the proportionate amount of Voting Shares of the Corporation or
    any Subsidiary thereof which are Beneficially Owned by a Related Person, or
    any partial or complete liquidation, spin-off, split-off or split-up of the
    Corporation or any Subsidiary thereof; provided, however, that this Section
    1.4(4) shall not relate to any transaction of the types specified herein
    that has been approved by (i) a majority of the Board of Directors and (ii)
    80% of the Continuing Directors; or

        (5) The acquisition upon the issuance thereof of Beneficial Ownership by
    a Related Person of Voting Shares or securities convertible into Voting
    Shares or any voting securities or securities convertible into voting
    securities of any Subsidiary of the Corporation, or the acquisition upon the
    issuance thereof of Beneficial Ownership by a Related Person of any rights,
    warrants or options to acquire any of the foregoing or any combination of
    the foregoing Voting Shares or voting securities of a Subsidiary of the
    Corporation.

                                       13

<PAGE>

        As used in this definition, a "series of related transactions" shall be
    deemed to include not only a series of transactions with the same Related
    Person but also a series of separate transactions with a Related Person or
    any Affiliate or Associate of such Related Person.

        Anything in this definition to the contrary notwithstanding, this
    definition shall not be deemed to include any transaction of the type set
    forth in Section 1.4(1) through 1.4(3) above between or among any two or
    more Subsidiaries of the Corporation or the Corporation and one or more
    Subsidiaries of the Corporation if such transaction has been approved by the
    affirmative vote of at least 80% of the Board of Directors and a majority of
    the Continuing Directors on or prior to the Date of Determination.

    1.5 Continuing Director. A "Continuing Director" shall mean:

        (1) An individual who was a member of the Board of Directors of the
    Corporation first elected by the stockholders or by the Board of Directors
    prior to April 13, 1983 or prior to the time that a Related Person became
    the Beneficial Owner of in excess of 10% of the Voting Shares of the
    Corporation entitled to vote in the election of directors; or

        (2) An individual designated (before such individual's initial election
    as a director) as a Continuing Director by a majority of the then Continuing
    Directors.

    1.6 Date of Determination. The term "Date of Determination" means:

        (1) The date on which a binding agreement (except for the fulfillment of
    conditions precedent, including, without limitation, votes of stockholders
    to approve such transaction) is entered into by the Corporation, as
    authorized by its Board of Directors, and another Person providing for any
    Business Combination; or

        (2) If such an agreement as referred to in Section 1.6(1) above is
    amended so as to make it less favorable to the Corporation and its
    stockholders, the date on which such amendment is approved by the Board of
    Directors of the Corporation; or

        (3) In cases where neither Section 1.6(1) or (2) above shall be
    applicable, the record date for the determination of stockholders of the
    Corporation entitled to notice of and to vote upon the transaction in
    question.

    A majority of the Continuing Directors shall have the power and duty to
determine the Date of Determination as to any transaction under this Article
NINTH. Any such determination shall be conclusive and binding for all purposes
of this Article.

    1.7 Person. The term "Person" shall mean any individual, partnership,
corporation, group or other entity (other than the Corporation, any Subsidiary
of the Corporation for itself or as a fiduciary for customers in the ordinary
course, or a trustee holding stock for the benefit of employees of the
Corporation or its Subsidiaries, or any one of them, pursuant to one or more
employee benefit plans or arrangements). When two or more Persons act as a
partnership, limited partnership, syndicate, association or other group for the
purpose of acquiring, holding or disposing of shares of stock, such partnership,
syndicate, association or group shall be deemed a "Person".

    1.8 Related Person. "Related Person" means any Person which is the
Beneficial Owner, as of the Date of Determination or immediately prior to the
consummation of a Business Combination or both, of 10% or more of the Voting
Shares, or any Person who is an Affiliate of the Corporation and at any time
within five years preceding the Date of Determination was the Beneficial Owner
of 10% or more of the then outstanding Voting Shares, but does not include any
one or group of more than one Continuing Director.

    1.9 Substantial Part. The term "Substantial Part" as used with reference to
the assets of the Corporation, of any Subsidiary or of any Related Person means
assets having a value of more than five

                                       14

<PAGE>

percent of the total consolidated assets of the Corporation and its Subsidiaries
as of the end of the Corporation's most recent fiscal year ending prior to the
time the determination is being made.

    1.10 Subsidiary. "Subsidiary" shall mean any corporation or entity of which
the Person in question owns not less than 50% of any class of equity securities,
directly or indirectly.

    1.11 Voting Shares. "Voting Shares" shall mean shares of the Corporation's
capital stock entitled to vote generally in the election of directors.

    1.12 Certain Determinations With Respect to Article NINTH.

        (1) A majority of the Continuing Directors shall have the conclusive
    power and authority to determine, for the purposes of this Article NINTH, on
    the basis of information known to them: (i) the number of Voting Shares of
    which any Person is the Beneficial Owner, (ii) whether a Person is an
    Affiliate or Associate of another, (iii) whether a Person has an agreement,
    arrangement or understanding with another as to the matters referred to in
    the definition of "Beneficial Owner" as hereinabove defined, (iv) whether
    the assets subject to any Business Combination constitute a "Substantial
    Part" as hereinabove defined, (v) whether two or more transactions
    constitute a "series of related transactions" as hereinabove defined, (vi)
    any matters referred to in subsection 1.12(2) below, and (vii) such other
    matters with respect to which a determination is required under this Article
    NINTH. Any such determination shall be final and binding for all purposes
    hereunder.

        (2) A Related Person shall be deemed to have acquired a Voting Share of
    the Corporation at the time when such Related Person became the Beneficial
    Owner thereof. With respect to Voting Shares owned by Affiliates, Associates
    or other Persons whose ownership is attributed to a Related Person under the
    foregoing definition of Beneficial Owner, if the price paid by such Related
    Person for such shares is not determinable, the price so paid shall be
    deemed to be the higher of (i) the price paid upon acquisition thereof by
    the Affiliate, Associate or other Person or (ii) the market price of the
    shares in question (as determined by a majority of the Continuing Directors)
    at the time when the Related Person became the Beneficial Owner thereof.

    (b) Approval of Certain Business Combinations.

    Whether or not a vote of the stockholders is otherwise required in
connection with the transaction, neither the Corporation nor any of its
Subsidiaries shall become a party to any Business Combination without prior
compliance with the provisions of Section 1.1 or 1.2 or 1.3 hereinbelow, in
addition to such additional vote of the Preferred Stock as may be required by
the provisions of any series thereof or by applicable law.

    1.1 Prior Approval by the Board of Directors. Such Business Combination was
approved by the Board of Directors of the Corporation by the affirmative vote of
at least 80% of the Board of Directors of the Corporation either (a) at a time
prior to the acquisition of 10% or more of the outstanding Voting Shares of the
Corporation by the Related Person, or (b) after such acquisition, but only so
long as such Related Person sought and obtained the approval, by the affirmative
vote of at least 80% of the Board of Directors of the Corporation, of the
acquisition of 10% or more of the outstanding Voting Shares prior to such
acquisition being consummated.

    1.2 Approval by Continuing Directors and Additional Requirements.

    Such Business Combination (a) shall be approved at a meeting of the Board of
Directors by the affirmative vote of 80% of the Continuing Directors and a
majority of the Board of Directors, and (b) all of the conditions hereinafter
set forth in subsections (1) through (5) shall be satisfied:

        (1) The ratio of (i) the aggregate amount of the cash and the fair
    market value of other consideration to be received per share of Common Stock
    in such Business Combination by holders of Common Stock other than the
    Related Person involved in such Business Combination, to (ii) the market
    price per share of the Common Stock immediately prior to the announcement of
    the

                                       15

<PAGE>

    proposed Business Combination, is at least as great as the ratio of (x) the
    highest per share price (including brokerage commissions, transfer taxes and
    soliciting dealers' fees) which such Related Person has theretofore paid in
    acquiring any Common Stock prior to such Business Combination, to (y) the
    market price per share of Common Stock immediately prior to the initial
    acquisition by such Related Person of any shares of Common Stock; and

        (2) The aggregate amount of the cash and the fair market value of other
    consideration to be received per share of Common Stock in such Business
    Combination by holders of Common Stock, other than the Related Person
    involved in such Business Combination, (i) is not less than the highest per
    share price (including brokerage commissions, transfer taxes and soliciting
    dealers' fees) paid by such Related Person in acquiring any of its holdings
    of Common Stock, (ii) is not less than the earnings per share of Common
    Stock for the four consecutive fiscal quarters of the Corporation
    immediately preceding the Date of Determination of such Business Combination
    multiplied by the then price/earnings multiple (if any) of such Related
    Person as customarily computed and reported in the financial community;
    provided, that for the purposes of this clause (ii), if more than one Person
    constitutes the Related Person involved in the Business Combination, the
    price/earnings multiple (if any) of the Person having the highest
    price/earnings multiple shall be used for the computation in this clause
    (ii), and (iii) is not less than the book value of a share of the Common
    Stock, as reflected in the balance sheet of the Corporation as of the last
    day of the last fiscal quarter of the Corporation preceding the Date of
    Determination; and

        (3) The consideration (if any) to be received in such Business
    Combination by holders of Common Stock other than the Related Person
    involved shall, except to the extent that a stockholder agrees otherwise as
    to all or part of the shares which he or she owns, be in the same form and
    of the same kind as the consideration paid by the Related Person in
    acquiring Common Stock already owned by it; and

        (4) After such Related Person became a Related Person and prior to the
    consummation of such Business Combination: (i) such Related Person shall
    have taken steps to ensure that the Board of Directors of the Corporation
    included at all times representation by Continuing Directors proportionate
    to the ratio that the number of Voting Shares of the Corporation from time
    to time owned by stockholders who are not Related Persons bears to all
    Voting Shares of the Corporation outstanding at the time in question (with a
    Continuing Director to occupy any resulting fractional position among the
    directors); (ii) such Related Person shall not have acquired from the
    Corporation, directly or indirectly, any shares of the Corporation (except
    (x) upon conversion of convertible securities acquired by it prior to
    becoming a Related Person or (y) as a result of a pro rata stock dividend,
    stock split or division of shares or (z) in a transaction consummated after
    this Article NINTH was added to these Articles of Incorporation and which
    satisfied all applicable requirements of this Article NINTH); (iii) such
    Related Person shall not have acquired any additional Voting Shares of the
    Corporation or securities convertible into or exchangeable for Voting Shares
    except as a part of the transaction which resulted in such Related Person's
    becoming a Related Person; and (iv) such Related Person shall not have (x)
    received the benefit, directly or indirectly (except proportionately as a
    stockholder), of any loans, advances, guarantees, pledges or other financial
    assistance or tax credits provided by the Corporation or any Subsidiary, or
    (y) made any major change in the Corporation's business or equity capital
    structure or entered into any contract, arrangement or understanding with
    the Corporation except any such change, contract, arrangement or
    understanding as may have been approved by the favorable vote of not less
    than 80% of the Continuing Directors and a majority of the Board of
    Directors of the Corporation; and

        (5) A proxy statement complying with the requirements of the Securities
    Exchange Act of 1934 shall have been mailed to all holders of Voting Shares
    for the purpose of soliciting stockholder approval of such Business
    Combination. Such proxy statement shall contain at the front thereof, in a
    prominent place, any recommendations as to the advisability (or
    inadvisability) of the Business Combination which the Continuing Directors,
    or any of them, may have furnished in writing and, if

                                       16

<PAGE>

    deemed advisable by two thirds of the Continuing Directors, an opinion of a
    reputable investment banking firm as to the fairness (or lack of fairness)
    of the terms of such Business Combination from the point of view of the
    holders of Voting Shares other than any Related Person (such investment
    banking firm to be selected by two thirds of the Continuing Directors, to be
    furnished with all information it reasonably requests, and to be paid by the
    Corporation a reasonable fee for its services upon receipt by the
    Corporation of such opinion).

        For purposes of Sections 1.1 (1) and (2) hereof, in the event of a
    Business Combination upon consummation of which the Corporation would be the
    surviving corporation or company or would continue to exist (unless it is
    provided, contemplated or intended that as part of such Business Combination
    or within one year after consummation thereof a plan of liquidation or
    dissolution of the Corporation will be effected), the term "other
    consideration to be received" shall include (without limitation) Common
    Stock retained by stockholders of the Corporation other than Related Persons
    who are parties to such Business Combination.

    1.3 Approval by Stockholders. If there is not full compliance with the
provisions of Section 1.1 or 1.2 of paragraph (b) of this Article, such Business
Combination shall be approved by the affirmative vote of 80% of the Voting
Shares, voting as a single class; provided that a proxy statement complying with
the requirements of the Securities Exchange Act of 1934 shall have been mailed
to all holders of Voting Shares for the purpose of soliciting stockholder
approval of such Business Combination. Such proxy statement shall contain at the
front thereof, in a prominent place, any recommendations as to the advisability
(or inadvisability) of the Business Combination which the Continuing Directors,
or any of them, may have furnished in writing and, if deemed advisable by two
thirds of the Continuing Directors, an opinion of a reputable investment banking
firm as to the fairness (or lack of fairness) of the terms of such Business
Combination from the point of view of the holders of Voting Shares other than
any Related Person (such investment banking firm to be selected by two thirds of
the Continuing Directors, to be furnished with all information it reasonably
requests, and to be paid a reasonable fee by the Corporation for its services
upon receipt by the Corporation of such opinion).

    (c) Amendments to this Article NINTH.

    Notwithstanding any other provisions of these Articles of Incorporation or
the Bylaws of the Corporation (and notwithstanding the fact that some lesser
percentage may be specified by law, these Articles of Incorporation or the
Bylaws of the Corporation), and in addition to such additional vote of the
Preferred Stock as may be required by the provisions of any series thereof or by
applicable law, this Article NINTH shall not be amended, altered, changed or
repealed without:

        (1) The affirmative vote of 80% of the Board of Directors and a majority
    of the Continuing Directors, and

        (2) The affirmative vote as to all stock held by the holders of 80% or
    more of the outstanding Voting Shares, voting separately as a class.

    (d) Amendments Recommended by Directors.

    The provisions of paragraph (c) of this Article NINTH shall not apply to,
and the vote referred to therein shall not be required for, any amendment,
addition, alteration or repeal of any provision of this Article NINTH that is
recommended to the stockholders by the favorable vote of (1) a majority of the
Board of Directors, and (2) not less than 80% of the Continuing Directors, and
any such amendment, addition, alteration or repeal so recommended shall require
only the vote, if any, required under the applicable provisions of the Rhode
Island Business Corporation Law.

    TENTH: (a) No director of the Corporation shall be liable to the Corporation
or to its stockholders for monetary damages for breach of the director's duty as
a director; provided, however, that this Article TENTH shall not eliminate or
limit the liability of a director: (i) for any breach of the director's duty of
loyalty to the Corporation or its stockholders; (ii) for acts or omissions not
in good faith or which

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<PAGE>

involve intentional misconduct or a knowing violation of law; (iii) the
liability imposed pursuant to the provisions of R.I.G.L. Section 7-1.1-43 (as in
effect or as hereafter amended); or (iv) for any transaction from which the
director derived an improper personal benefit unless said transaction is
permitted by R.I.G.L. Section 7-1.1-37.1 (as in effect or as hereafter amended).
If the Rhode Island General Laws are amended after the adoption of this Article
TENTH to authorize corporate action further eliminating or limiting the personal
liability of directors, then the liability of each director of the Corporation
shall be eliminated or limited to the fullest extent permitted by the Rhode
Island General Laws, as so amended. Neither the amendment nor repeal of this
Article TENTH nor the adoption of any provision of these Articles of
Incorporation inconsistent with this Article TENTH shall eliminate or reduce the
effect of this Article TENTH in respect of any matter occurring, or any cause of
action, suit or claim that, but for this Article TENTH, would occur or arise,
prior to such amendment, repeal or adoption of an inconsistent provision.

    (b) Notwithstanding any other provision of these Articles of Incorporation,
including Section EIGHTH (a), or the Bylaws of the Corporation (and
notwithstanding the fact that some lesser percentage may be specified by law,
these Articles of Incorporation or the Bylaws of the Corporation), and in
addition to such additional vote of the Preferred Stock as may be required by
the provisions of any series thereof or by applicable law, this Article TENTH
shall not be amended, altered, changed or repealed without:

        (1) the affirmative vote of 80% of the Board of Directors and a majority
    of Continuing Directors (as defined in Article SEVENTH of these Articles of
    Incorporation), and

        (2) the affirmative vote as to all stock held by the holders of 80% or
    more of the outstanding Voting Shares (as defined in Article SEVENTH of
    these Articles of Incorporation), voting separately as a class.

    ELEVENTH: The Restated Articles of Incorporation correctly set forth without
change the corresponding provisions of the Articles of Incorporation as
heretofore amended, and supersede the original Articles of Incorporation and all
amendments thereto.

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<PAGE>

                                                                       EXHIBIT A

                          FLEET FINANCIAL GROUP, INC.
                  SERIES III 10.12% PERPETUAL PREFERRED STOCK

    (a) Designation. The designation of the series of Preferred Stock shall be
"Series III 10.12% Perpetual Preferred Stock" (hereinafter called this "Series")
and the number of shares constituting this Series is One Million One Hundred
Thousand (1,100,000).

    (b) Dividend Rate.

        (1) The holders of shares of this Series shall be entitled to receive
    dividends thereon at a rate of 10.12% per annum computed on the basis of an
    issue price thereof of $100 per share, and no more, payable quarterly out of
    the funds of the Corporation legally available for the payment of dividends.
    Such dividends shall be cumulative from the date of original issue of such
    shares and shall be payable, when, as and if declared by the Board, on March
    1, June 1, September 1 and December 1 of each year, commencing September 1,
    1991. Each such dividend shall be paid to the holders of record of shares of
    this Series as they appear on the stock register of the Corporation on such
    record date, not exceeding 30 days preceding the payment date thereof, as
    shall be fixed by the Board. Dividends on account of arrears for any past
    quarters may be declared and paid at any time, without reference to any
    regular dividend payment date, to holders of record on such date, not
    exceeding 45 days preceding the payment date thereof, as may be fixed by the
    Board.

        (2) No full dividends shall be declared or paid or set apart for payment
    on the Preferred Stock of any series ranking, as to dividends, on a parity
    with or junior to this Series for any period unless full cumulative
    dividends have been or contemporaneously are declared and paid or declared
    and a sum sufficient for the payment thereof set apart for such payment on
    this Series for all dividend payment periods terminating on or prior to the
    date of payment of such full cumulative dividends. When dividends are not
    paid in full, as aforesaid, upon the shares of this Series and any other
    preferred stock ranking on a parity as to dividends with this Series, all
    dividends declared upon shares of this Series and any other class or series
    of preferred stock of the Corporation ranking on a parity as to dividends
    with this Series shall be declared pro rata so that the amount of dividends
    declared per share on this Series and such other preferred stock shall in
    all cases bear to each other the same ratio that accrued dividends per share
    on the shares of this Series and such other preferred stock bear to each
    other. Holders of shares of this Series shall not be entitled to any
    dividend, whether payable in cash, property or stocks, in excess of full
    cumulative dividends, as herein provided, on this Series. No interest, or
    sum of money in lieu of interest, shall be payable in respect of any
    dividend payment or payments on this Series which may be in arrears.

        (3) So long as any shares of this Series are outstanding, no dividend
    (other than a dividend in Common Stock or in any other stock ranking junior
    to this Series as to dividends and upon liquidation and other than as
    provided in paragraph (2) of this Section (b)) shall be declared or paid or
    set aside for payment or other distribution declared or made upon the Common
    Stock or upon any other stock ranking junior to or on a parity with this
    Series as to dividends or upon liquidation, nor shall any Common Stock nor
    any other stock of the Corporation ranking junior to or on a parity with
    this Series as to dividends or upon liquidation be redeemed, purchased or
    otherwise acquired for any consideration (or any moneys be paid to or made
    available for a sinking fund for the redemption of any shares of any such
    stock) by the Corporation (except by conversion into or exchange for stock
    of the Corporation ranking junior to this Series as to dividends and upon
    liquidation) unless, in each case, the full cumulative dividends on all
    outstanding shares of this Series shall have been paid for all past dividend
    payment periods.

                                      A-1

<PAGE>

        (4) Dividends payable on this Series for any period, including the
    period from the original issue of such shares until September 1, 1991, shall
    be computed on the basis of a 360-day year consisting of twelve 30-day
    months.

    (c) Redemption.

        (1) The shares of this Series shall not be redeemable prior to June 1,
    1996. On and after June 1, 1996, the Corporation, at its option, may redeem
    shares of this Series, as a whole or in part, at any time or from time to
    time, at a redemption price per share as follows:

If redeemed during the twelve-month period beginning June 1, 1996-- $105.060 per
share

If redeemed during the twelve-month period beginning June 1, 1997-- $104.048 per
share

If redeemed during the twelve-month period beginning June 1, 1998-- $103.036 per
share

If redeemed during the twelve-month period beginning June 1, 1999-- $102.024 per
share

If redeemed during the twelve-month period beginning June 1, 2000-- $101.012 per
share

If redeemed at any time from and after June 1, 2001--$100.000 per share

    plus, in each case, accrued and unpaid dividends thereon to the date fixed
for redemption.

        (2) In the event that fewer than all the outstanding shares of this
    Series are to be redeemed, the number of shares to be redeemed shall be
    determined by the Board and the shares to be redeemed shall be determined by
    lot or pro rata as may be determined by the Board or by any other method as
    may be determined by the Board in its sole discretion to be equitable.

        (3) In the event the Corporation shall redeem shares of this Series,
    notice of such redemption shall be given by first class mail, postage
    prepaid, mailed not less than 30 nor more than 60 days prior to the
    redemption date, to each holder of record of the shares to be redeemed, at
    such holder's address as the same appears on the stock register of the
    Corporation. Each such notice shall state: (i) the redemption date; (ii) the
    number of shares of this Series to be redeemed and, if fewer than all the
    shares held by such holder are to be redeemed, the number of such shares to
    be redeemed from such holder; (iii) the redemption price; (iv) the place or
    places where certificates for such shares are to be surrendered for payment
    of the redemption price; and (v) that dividends on the shares to be redeemed
    will cease to accrue on such redemption date.

        (4) Notice having been mailed as aforesaid, from and after the
    redemption date (unless default shall be made by the Corporation in
    providing money for the payment of the redemption price) dividends on the
    shares of this Series so called for redemption shall cease to accrue, and
    said shares shall no longer be deemed to be outstanding, and all rights of
    the holders thereof as stockholders of the Corporation (except the right to
    receive from the Corporation the redemption price) shall cease. Upon
    surrender in accordance with said notice of the certificates for any shares
    so redeemed (properly endorsed or assigned for transfer, if the Board shall
    so require and the notice shall so state), such shares shall be redeemed by
    the Corporation at the aforesaid redemption price. In case fewer than all
    the shares represented by any such certificate are redeemed, a new
    certificate shall be issued representing the unredeemed shares without cost
    to the holder thereof.

        (5) Notwithstanding the foregoing provisions of this Section (c), if any
    dividends on this Series are in arrears, no shares of this Series shall be
    redeemed unless all outstanding shares of this Series are simultaneously
    redeemed, and the Corporation shall not purchase or otherwise acquire any
    shares of this Series; provided, however, that the foregoing shall not
    prevent the purchase or acquisition of shares of this Series pursuant to a
    purchase or exchange offer made on the same terms to holders of all
    outstanding shares of this Series.

                                      A-2

<PAGE>

    (d) Liquidation Rights.

        (1) Upon the dissolution, liquidation or winding up of the Corporation,
    the holders of the shares of this Series shall be entitled to receive and be
    paid out of the assets of the Corporation available for distribution to its
    stockholders, before any payment or distribution shall be made on the Common
    Stock or on any other class of stock ranking junior to the shares of this
    Series upon liquidation, the amount of $100 per share, plus a sum equal to
    all dividends (whether or not earned or declared) on such shares accrued and
    unpaid thereon to the date of final distribution.

        (2) Neither the sale of all or substantially all the property or
    business of the Corporation nor the merger or consolidation of the
    Corporation into or with any other corporation or the merger or
    consolidation of any other corporation into or with the Corporation, shall
    be deemed to be a dissolution, liquidation or winding up, voluntary or
    involuntary, for the purposes of this Section (d).

        (3) After the payment to the holders of the shares of this Series of the
    full preferential amounts provided for in this Section (d), the holders of
    this Series as such shall have no right or claim to any of the remaining
    assets of the Corporation.

        (4) In the event the assets of the Corporation available for
    distribution to the holders of shares of this Series upon any dissolution,
    liquidation or winding up of the Corporation, whether voluntary or
    involuntary, shall be insufficient to pay in full all amounts to which such
    holders are entitled pursuant to paragraph (1) of this Section (d), no such
    distribution shall be made on account of any shares of any other class or
    series of Preferred Stock ranking on a parity with the shares of this Series
    upon such dissolution, liquidation or winding up unless proportionate
    distributive amounts shall be paid on account of the shares of this Series,
    ratably, in proportion to the full distributable amounts for which holders
    of all such parity shares are respectively entitled upon such dissolution,
    liquidation or winding up.

    (e) Conversion or Exchange. The holders of shares of this Series shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

    (f) Voting. The shares of this Series shall not have any voting powers,
either general or special, except that:

        (1) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series at the time outstanding, given
    in person or by proxy, either in writing or by a vote at a meeting called
    for the purpose at which the holders of shares of this Series shall vote
    together as a separate class, shall be necessary for authorizing, effecting
    or validating the amendment, alteration or repeal of any of the provisions
    of the Articles of Incorporation or of any certificate amendatory thereof or
    supplemental thereto (including any Certificate of the Voting Powers,
    Designations, Preferences and Relative, Participating, Optional or Other
    Special Rights, and the Qualifications, Limitations or Restrictions thereof,
    or any similar document relating to any series of Preferred Stock) which
    would adversely affect the preferences, rights, powers or privileges of this
    Series;

        (2) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series and all other series of
    Preferred Stock ranking on a parity with shares of this Series, either as to
    dividends or upon liquidation, at the time outstanding, given in person or
    by proxy, either in writing or by a vote at a meeting called for the purpose
    at which the holders of shares of this Series and such other series of
    Preferred Stock shall vote together as a single class without regard to
    series, shall be necessary for authorizing, effecting, increasing or
    validating the creation, authorization or issue of any shares of any class
    of stock of the Corporation ranking prior to the shares of this Series

                                      A-3

<PAGE>

    as to dividends or upon liquidation, or the reclassification of any
    authorized stock of the Corporation into any such prior shares, or the
    creation, authorization or issue of any obligation or security convertible
    into or evidencing the right to purchase any such prior shares.

        (3) If, at the time of any annual meeting of stockholders for the
    election of directors, a default in preference dividends on any series of
    the Preferred Stock or any other class or series of preferred stock of the
    Corporation (other than the Corporation's Series II 6 1/2% Cumulative
    Convertible Preferred Stock (the "Series II Preferred") and any other class
    or series of the Corporation's preferred stock expressly entitled to elect
    additional directors to the Board by a vote separate and distinct from the
    vote provided for in this paragraph (3) ("Voting Preferred")) shall exist,
    the number of directors constituting the Board shall be increased by two
    (without duplication of any increase made pursuant to the terms of any other
    class or series of the Corporation's preferred stock other than the Series
    II Preferred and any Voting Preferred) and the holders of the Corporation's
    preferred stock of all classes and series (other than the Series II
    Preferred and any such Voting Preferred) shall have the right at such
    meeting, voting together as a single class without regard to class or
    series, to the exclusion of the holders of Common Stock, the Series II
    Preferred and the Voting Preferred, to elect two directors of the
    Corporation to fill such newly created directorships. Such right shall
    continue until there are no dividends in arrears upon shares of any class or
    series of the Corporation's preferred stock ranking prior to or on a parity
    with shares of this Series as to dividends (other than the Series II
    Preferred and any Voting Preferred). Each director elected by the holders of
    shares of any series of the Preferred Stock or any other class or series of
    the Corporation's preferred stock in an election provided for by this
    paragraph (3) (herein called a "Preferred Director") shall continue to serve
    as such director for the full term for which he shall have been elected,
    notwithstanding that prior to the end of such term a default in preference
    dividends shall cease to exist. Any Preferred Director may be removed by,
    and shall not be removed except by, the vote of the holders of record of the
    outstanding shares of the Corporation's preferred stock entitled to have
    originally voted for such director's election, voting together as a single
    class without regard to class or series, at a meeting of the stockholders,
    or of the holders of shares of the Corporation's preferred stock, called for
    that purpose. So long as a default in any preference dividends on any series
    of the Preferred Stock or any other class or series of preferred stock of
    the Corporation shall exist (other then the Series II Preferred and any
    Voting Preferred) (A) any vacancy in the office of a Preferred Director may
    be filled (except as provided in the following clause (B)) by an instrument
    in writing signed by the remaining Preferred Director and filed with the
    Corporation and (B) in the case of the removal of any Preferred Director,
    the vacancy may be filled by the vote of the holders of the outstanding
    shares of the Corporation's preferred stock entitled to have originally
    voted for the removed director's election, voting together as a single class
    without regard to class or series, at the same meeting at which such removal
    shall be voted. Each director appointed as aforesaid shall be deemed for all
    purposes hereto to be a Preferred Director. Whenever the term of office of
    the Preferred Directors shall end and a default in preference dividends
    shall no longer exist, the number of directors constituting the Board shall
    be reduced by two. For purposes hereof, a "default in preference dividends"
    on any series of the Preferred Stock or any other class or series of
    preferred stock of the Corporation shall be deemed to have occurred whenever
    the amount of accrued dividends upon such class or series of the
    Corporation's preferred stock shall be equivalent to six full quarterly
    dividends or more, and, having so occurred, such default shall be deemed to
    exist thereafter until, but only until, all accrued dividends on all such
    shares of the Corporation's preferred stock of each and every series then
    outstanding (other than the Series II Preferred, any Voting Preferred or
    shares of any class or series ranking junior to shares of this Series as to
    dividends) shall have been paid to the end of the last preceding quarterly
    dividend period.

    (g) Reacquired Shares. Shares of this Series which have been issued and
reacquired through redemption or purchase shall, upon compliance with an
applicable provision of the Rhode Island

                                      A-4

<PAGE>

Business Corporation Act, have the status of authorized and unissued shares of
Preferred Stock and may be reissued, but only as part of a new series of
Preferred Stock to be created by resolution or resolutions of the Board.

    (h) Relation to Existing Preferred Classes of Stock. Shares of this Series
are equal in rank and preference with all other series of the Preferred Stock
outstanding on the date of original issue of the shares of this Series and the
Preferred Stock with Cumulative and Adjustable Dividends, $20.00 par value, and
are senior in rank and preference to the Common Stock and the Cumulative
Participating Junior Preferred Stock of the Corporation.

    (i) Relation to Other Preferred Classes of Stock. For purposes of this
resolution, any stock of any class or classes of the Corporation shall be deemed
to rank:

           (1) prior to the shares of this Series, either as to dividends or
       upon liquidation, if the holders of such class or classes shall be
       entitled to the receipt of dividends or of amounts distributable upon
       dissolution, liquidation or winding up of the Corporation, as the case
       may be, in preference or priority to the holders of shares of this
       Series;

           (2) on a parity with shares of this Series, either as to dividends or
       upon liquidation, whether or not the dividend rates, dividend payment
       dates or redemption or liquidation prices per share or sinking fund
       provisions, if any, be different from those of this Series, if the
       holders of such stock shall be entitled to the receipt of dividends or of
       amounts distributable upon dissolution, liquidation or winding up of the
       Corporation, as the case may be, in proportion to their respective
       dividend rates or liquidation prices, without preference or priority, one
       over the other, as between the holders of such stock and the holders of
       shares of this Series; and

           (3) junior to the shares of this Series, either as to dividends or
       upon liquidation, if such class shall be Common Stock or if the holders
       of shares of this Series shall be entitled to receipt of dividends or of
       amounts distributable upon dissolution, liquidation or winding up of the
       Corporation, as the case may be, in preference or priority to the holders
       of shares of such class or classes.

                                      A-5

<PAGE>

                                                                       EXHIBIT B

                          FLEET FINANCIAL GROUP, INC.
                   SERIES IV 9.375% PERPETUAL PREFERRED STOCK

    (a) Designation. The designation of the series of Preferred Stock shall be
"Series IV 9.375% Perpetual Preferred Stock" (hereinafter called this "Series")
and the number of shares constituting this Series is One Million (1,000,000).

    (b) Dividend Rate.

        (1) The holders of shares of this Series shall be entitled to receive
    dividends thereon at a rate of 9.375% per annum computed on the basis of an
    issue price thereof of $100 per share, and no more, payable quarterly out of
    the funds of the Corporation legally available for the payment of dividends.
    Such dividends shall be cumulative from the date of original issue of such
    shares and shall be payable, when, as and if declared by the Board, on March
    1, June 1, September 1 and December 1 of each year, commencing March 1,
    1992. Each such dividend shall be paid to the holders of record of shares of
    this Series as they appear on the stock register of the Corporation on such
    record date, not exceeding 30 days preceding the payment date thereof, as
    shall be fixed by the Board. Dividends on account of arrears for any past
    quarters may be declared and paid at any time, without reference to any
    regular dividend payment date, to holders of record on such date, not
    exceeding 45 days preceding the payment date thereof, as may be fixed by the
    Board.

        (2) No full dividends shall be declared or paid or set apart for payment
    on the Preferred Stock of any series ranking, as to dividends, on a parity
    with or junior to this Series for any period unless full cumulative
    dividends have been or contemporaneously are declared and paid or declared
    and a sum sufficient for the payment thereof set apart for such payment on
    this Series for all dividend payment periods terminating on or prior to the
    date of payment of such full cumulative dividends. When dividends are not
    paid in full, as aforesaid, upon the shares of this Series and any other
    preferred stock ranking on a parity as to dividends with this Series, all
    dividends declared upon shares of this Series and any other class or series
    of preferred stock of the Corporation ranking on a parity as to dividends
    with this Series shall be declared pro rata so that the amount of dividends
    declared per share on this Series and such other preferred stock shall in
    all cases bear to each other the same ratio that accrued dividends per share
    on the shares of this Series and such other preferred stock bear to each
    other. Holders of shares of this Series shall not be entitled to any
    dividend, whether payable in cash, property or stocks, in excess of full
    cumulative dividends, as herein provided, on this Series. No interest, or
    sum of money in lieu of interest, shall be payable in respect of any
    dividend payment or payments on this Series which may be in arrears.

        (3) So long as any shares of this Series are outstanding, no dividend
    (other than a dividend in Common Stock or in any other stock ranking junior
    to this Series as to dividends and upon liquidation and other than as
    provided in paragraph (2) of this Section (b)) shall be declared or paid or
    set aside for payment or other distribution declared or made upon the Common
    Stock or upon any other stock ranking junior to or on a parity with this
    Series as to dividends or upon liquidation, nor shall any Common Stock nor
    any other stock of the Corporation ranking junior to or on a parity with
    this Series as to dividends or upon liquidation be redeemed, purchased or
    otherwise acquired for any consideration (or any moneys be paid to or made
    available for a sinking fund for the redemption of any shares of any such
    stock) by the Corporation (except by conversion into or exchange for stock
    of the Corporation ranking junior to this Series as to dividends and upon
    liquidation) unless, in each case, the full cumulative dividends on all
    outstanding shares of this Series shall have been paid for all past dividend
    payment periods.

                                      B-1

<PAGE>

        (4) Dividends payable on this Series for any period, including the
    period from the original issue of such shares until March 1, 1992, shall be
    computed on the basis of a 360-day year consisting of twelve 30-day months.

    (c) Redemption.

        (1) The shares of this Series shall not be redeemable prior to December
    1, 1996. On and after December 1, 1996, the Corporation, at its option, may
    redeem shares of this Series, in whole or in part, at any time or from time
    to time, at a redemption price of $100 per share, plus accrued and unpaid
    dividends thereon to the date fixed for redemption.

        (2) In the event that fewer than all the outstanding shares of this
    Series are to be redeemed, the number of shares to be redeemed shall be
    determined by the Board and the shares to be redeemed shall be determined by
    lot or pro rata as may be determined by the Board or by any other method as
    may be determined by the Board in its sole discretion to be equitable.

        (3) In the event the Corporation shall redeem shares of this Series,
    notice of such redemption shall be given by first class mail, postage
    prepaid, mailed not less than 30 nor more than 60 days prior to the
    redemption date, to each holder of record of the shares to be redeemed, at
    such holder's address as the same appears on the stock register of the
    Corporation. Each such notice shall state: (i) the redemption date; (ii) the
    number of shares of this Series to be redeemed and, if fewer than all the
    shares held by such holder are to be redeemed, the number of such shares to
    be redeemed from such holder; (iii) the redemption price; (iv) the place or
    places where certificates for such shares are to be surrendered for payment
    of the redemption price; and (v) that dividends on the shares to be redeemed
    will cease to accrue on such redemption date.

        (4) Notice having been mailed as aforesaid, from and after the
    redemption date (unless default shall be made by the Corporation in
    providing money for the payment of the redemption price) dividends on the
    shares of this Series so called for redemption shall cease to accrue, and
    said shares shall no longer be deemed to be outstanding, and all rights of
    the holders thereof as stockholders of the Corporation (except the right to
    receive from the Corporation the redemption price) shall cease. Upon
    surrender in accordance with said notice of the certificates for any shares
    so redeemed (properly endorsed or assigned for transfer, if the Board shall
    so require and the notice shall so state), such shares shall be redeemed by
    the Corporation at the aforesaid redemption price. In case fewer than all
    the shares represented by any such certificate are redeemed, a new
    certificate shall be issued representing the unredeemed shares without cost
    to the holder thereof.

        (5) Notwithstanding the foregoing provisions of this Section (c), if any
    dividends on this Series are in arrears, no shares of this Series shall be
    redeemed unless all outstanding shares of this Series are simultaneously
    redeemed, and the Corporation shall not purchase or otherwise acquire any
    shares of this Series; provided, however, that the foregoing shall not
    prevent the purchase or acquisition of shares of this Series pursuant to a
    purchase or exchange offer made on the same terms to holders of all
    outstanding shares of this Series.

    (d) Liquidation Rights.

        (1) Upon the dissolution, liquidation or winding up of the Corporation,
    the holders of the shares of this Series shall be entitled to receive and be
    paid out of the assets of the Corporation available for distribution to its
    stockholders, before any payment or distribution shall be made on the Common
    Stock or on any other class of stock ranking junior to the shares of this
    Series upon liquidation, the amount of $100 per share, plus a sum equal to
    all dividends (whether or not earned or declared) on such shares accrued and
    unpaid thereon to the date of final distribution.

                                      B-2

<PAGE>

        (2) Neither the sale of all or substantially all the property or
    business of the Corporation nor the merger or consolidation of the
    Corporation into or with any other corporation or the merger or
    consolidation of any other corporation into or with the Corporation, shall
    be deemed to be a dissolution, liquidation or winding up, voluntary or
    involuntary, for the purposes of this Section (d).

        (3) After the payment to the holders of the shares of this Series of the
    full preferential amounts provided for in this Section (d), the holders of
    this Series as such shall have no right or claim to any of the remaining
    assets of the Corporation.

        (4) In the event the assets of the Corporation available for
    distribution to the holders of shares of this Series upon any dissolution,
    liquidation or winding up of the Corporation, whether voluntary or
    involuntary, shall be insufficient to pay in full all amounts to which such
    holders are entitled pursuant to paragraph (1) of this Section (d), no such
    distribution shall be made on account of any shares of any other class or
    series of Preferred Stock ranking on a parity with the shares of this Series
    upon such dissolution, liquidation or winding up unless proportionate
    distributive amounts shall be paid on account of the shares of this Series,
    ratably, in proportion to the full distributable amounts for which holders
    of all such parity shares are respectively entitled upon such dissolution,
    liquidation or winding up.

    (e) Conversion or Exchange. The holders of shares of this Series shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

    (f) Voting. The shares of this Series shall not have any voting powers,
either general or special, except that:

        (1) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series at the time outstanding, given
    in person or by proxy, either in writing or by a vote at a meeting called
    for the purpose at which the holders of shares of this Series shall vote
    together as a separate class, shall be necessary for authorizing, effecting
    or validating the amendment, alteration or repeal of any of the provisions
    of the Articles of Incorporation or of any certificate amendatory thereof or
    supplemental thereto (including any Certificate of the Voting Powers,
    Designations, Preferences and Relative, Participating, Optional or Other
    Special Rights, and the Qualifications, Limitations or Restrictions thereof,
    or any similar document relating to any series of Preferred Stock) which
    would adversely affect the preferences, rights, powers or privileges of this
    Series;

        (2) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series and all other series of
    Preferred Stock ranking on a parity with shares of this Series, either as to
    dividends or upon liquidation, at the time outstanding, given in person or
    by proxy, either in writing or by a vote at a meeting called for the purpose
    at which the holders of shares of this Series and such other series of
    Preferred Stock shall vote together as a single class without regard to
    series, shall be necessary for authorizing, effecting, increasing or
    validating the creation, authorization or issue of any shares of any class
    of stock of the Corporation ranking prior to the shares of this Series as to
    dividends or upon liquidation, or the reclassification of any authorized
    stock of the Corporation into any such prior shares, or the creation,
    authorization or issue of any obligation or security convertible into or
    evidencing the right to purchase any such prior shares.

        (3) If, at the time of any annual meeting of stockholders for the
    election of directors, a default in preference dividends on any series of
    the Preferred Stock or any other class or series of preferred stock of the
    Corporation (other than the Corporation's Series II 6 1/2% Cumulative
    Convertible Preferred Stock (the "Series II Preferred") and any other class
    or series of the Corporation's preferred stock expressly entitled to elect
    additional directors to the Board by a vote separate and

                                      B-3

<PAGE>

    distinct from the vote provided for in this paragraph (3) ("Voting
    Preferred")) shall exist, the number of directors constituting the Board
    shall be increased by two (without duplication of any increase made pursuant
    to the terms of any other class or series of the Corporation's preferred
    stock other than the Series II Preferred and any Voting Preferred) and the
    holders of the Corporation's preferred stock of all classes and series
    (other than the Series II Preferred and any such Voting Preferred) shall
    have the right at such meeting, voting together as a single class without
    regard to class or series, to the exclusion of the holders of Common Stock,
    the Series II Preferred and the Voting Preferred, to elect two directors of
    the Corporation to fill such newly created directorships. Such right shall
    continue until there are no dividends in arrears upon shares of any class or
    series of the Corporation's preferred stock ranking prior to or on a parity
    with shares of this Series as to dividends (other than the Series II
    Preferred and any Voting Preferred). Each director elected by the holders of
    shares of any series of the Preferred Stock or any other class or series of
    the Corporation's preferred stock in an election provided for by this
    paragraph (3) (herein called a "Preferred Director") shall continue to serve
    as such director for the full term for which he shall have been elected,
    notwithstanding that prior to the end of such term a default in preference
    dividends shall cease to exist. Any Preferred Director may be removed by,
    and shall not be removed except by, the vote of the holders of record of the
    outstanding shares of the Corporation's preferred stock entitled to have
    originally voted for such director's election, voting together as a single
    class without regard to class or series, at a meeting of the stockholders,
    or of the holders of shares of the Corporation's preferred stock, called for
    that purpose. So long as a default in any preference dividends on any series
    of the Preferred Stock or any other class or series of preferred stock of
    the Corporation shall exist (other than the Series II Preferred and any
    Voting Preferred) (A) any vacancy in the office of a Preferred Director may
    be filled (except as provided in the following clause (B)) by an instrument
    in writing signed by the remaining Preferred Director and filed with the
    Corporation and (B) in the case of the removal of any Preferred Director,
    the vacancy may be filled by the vote of the holders of the outstanding
    shares of the Corporation's preferred stock entitled to have originally
    voted for the removed director's election, voting together as a single class
    without regard to class or series, at the same meeting at which such removal
    shall be voted. Each director appointed as aforesaid shall be deemed for all
    purposes hereto to be a Preferred Director.

        Whenever the term of office of the Preferred Directors shall end and a
    default in preference dividends shall no longer exist, the number of
    directors constituting the Board shall be reduced by two. For purposes
    hereof, a "default in preference dividends" on any series of the Preferred
    Stock or any other class or series of preferred stock of the Corporation
    shall be deemed to have occurred whenever the amount of accrued dividends
    upon such class or series of the Corporation's preferred stock shall be
    equivalent to six full quarterly dividends or more, and, having so occurred,
    such default shall be deemed to exist thereafter until, but only until, all
    accrued dividends on all such shares of the Corporation's preferred stock of
    each and every series then outstanding (other than the Series II Preferred,
    any Voting Preferred or shares of any class or series ranking junior to
    shares of this Series as to dividends) shall have been paid to the end of
    the last preceding quarterly dividend period.

    (g) Reacquired Shares. Shares of this Series which have been issued and
reacquired through redemption or purchase shall, upon compliance with an
applicable provision of the Rhode Island Business Corporation Act, have the
status of authorized and unissued shares of Preferred Stock and may be reissued
but only as part of a new series of Preferred Stock to be created by resolution
or resolutions of the Board.

    (h) Relation to Existing Preferred Classes of Stock. Shares of this Series
are equal in rank and preference with all other series of the Preferred Stock
outstanding on the date of original issue of the shares of this Series and the
Preferred Stock with Cumulative and Adjustable Dividends, $20.00 par

                                      B-4

<PAGE>

value, and are senior in rank and preference to the Common Stock and the
Cumulative Participating Junior Preferred Stock of the Corporation.

    (i) Relation to Other Preferred Classes of Stock. For purposes of this
resolution, any stock of any class or classes of the Corporation shall be deemed
to rank:

        (1) prior to the shares of this Series, either as to dividends or upon
    liquidation, if the holders of such class or classes shall be entitled to
    the receipt of dividends or of amounts distributable upon dissolution,
    liquidation or winding up of the Corporation, as the case may be, in
    preference or priority to the holders of shares of this Series;

        (2) on a parity with shares of this Series, either as to dividends or
    upon liquidation, whether or not the dividend rates, dividend payment dates
    or redemption or liquidation prices per share or sinking fund provisions, if
    any, be different from those of this Series, if the holders of such stock
    shall be entitled to the receipt of dividends or of amounts distributable
    upon dissolution, liquidation or winding up of the Corporation, as the case
    may be, in proportion to their respective dividend rates or liquidation
    prices, without preference or priority, one over the other, as between the
    holders of such stock and the holders of shares of this Series; and

        (3) junior to the shares of this Series, either as to dividends or upon
    liquidation, if such class shall be Common Stock or if the holders of shares
    of this Series shall be entitled to receipt of dividends or of amounts
    distributable upon dissolution, liquidation or winding up of the
    Corporation, as the case may be, in preference or priority to the holders of
    shares of such class or classes.

                                      B-5

<PAGE>

                                                                       EXHIBIT C

                          FLEET FINANCIAL GROUP, INC.
                        DUAL CONVERTIBLE PREFERRED STOCK

    (a) Designation. The designation of this series of Preferred Stock created
by this resolution shall be "Dual Convertible Preferred Stock" (the "Dual
Convertible Preferred Stock") consisting of 1,415,000 shares. The stated value
of the Dual Convertible Preferred Stock shall be $200 per share.

    (b) Rank. The Dual Convertible Preferred Stock shall, with respect to
dividend rights and rights on liquidation, winding up and dissolution, rank
prior to the Common Stock, par value $1.00 per share (the "Common Stock"), of
the Corporation. (All equity securities of the Corporation to which the Dual
Convertible Preferred Stock ranks prior with respect to dividend rights and
rights on liquidation, winding up and dissolution, including the Common Stock,
are collectively referred to herein as the "Junior Securities", all equity
securities of the Corporation with which the Dual Convertible Preferred Stock
ranks on a parity with respect to dividend rights and rights on liquidation,
winding up and dissolution are collectively referred to herein as the "Parity
Securities" and all equity securities of the Corporation to which the Dual
Convertible Preferred Stock ranks junior, whether with respect to dividends or
upon liquidation, dissolution, winding-up or otherwise, are collectively
referred to herein as the "Senior Securities.") The Dual Convertible Preferred
Stock shall be subject to the creation of Junior Securities, Parity Securities
and Senior Securities, subject, in the case of Senior Securities, to obtaining
the approval of the holders of the shares of the Dual Convertible Preferred
Stock in accordance with paragraph (h).

    (c) Dividends.

        (i) The holders of the shares of Dual Convertible Preferred Stock shall
    be entitled to receive, out of funds legally available for the payment of
    dividends, cumulative dividends in an amount equal to 50% of the dividends
    declared on the common stock, par value $.01 per share ("Holding Common
    Stock"), of Fleet/Norstar Holding Company, Inc., a Rhode Island corporation
    ("Holding"), and its successor or assign; provided, however, that dividends
    shall not become payable on the shares of the Dual Convertible Preferred
    Stock until an aggregate of $15 million of dividends have been declared by
    Holding and shall only become payable to the extent of dividends declared by
    Holding in excess of such amount; and, provided further, that the amount of
    such dividends shall be subject to reduction in accordance with paragraph
    (f) (iv); and, provided further, that dividends shall not become payable on
    the shares of the Dual Convertible Preferred Stock as a result of the
    declaration of the Dividend Note (as hereinafter defined) or other amounts
    payable as dividends by Holding to the Corporation pursuant to the Tax
    Allocation Agreement (as hereinafter defined). Such dividends shall be
    payable from time to time as declared by the Board (each of such dates being
    a "dividend payment date"), in preference to dividends on the Junior
    Securities. Such dividends shall be paid to the holders of record at the
    close of business on the tenth business day immediately preceding each
    dividend payment date (each of such dates being a "dividend payment record
    date"). Each of such dividends shall be fully cumulative and shall accrue
    without interest, until paid.

        (ii) All dividends paid with respect to shares of the Dual Convertible
    Preferred Stock pursuant to paragraph (c)(i) shall be paid pro rata to the
    holders entitled thereto.

        (iii) No full dividends shall be declared by the Board of Directors or
    paid or set apart for payment by the Corporation on any Parity Securities
    for any period unless full cumulative accrued dividends have been or
    contemporaneously are declared and paid or declared and a sum set apart
    sufficient for such payment on the Dual Convertible Preferred Stock. If any
    dividends are not paid

                                      C-1

<PAGE>

    in full upon the shares of the Dual Convertible Preferred Stock and any
    other Parity Securities, all dividends declared upon shares of the Dual
    Convertible Preferred Stock and any other Parity Securities shall be
    declared pro rata so that the amount of dividends declared per share of the
    Dual Convertible Preferred Stock and such Parity Securities shall in all
    cases bear to each other the same ratio that accrued dividends per share on
    the Dual Convertible Preferred Stock and such Parity Securities bear to each
    other. No interest, or sum of money in lieu of interest, shall be payable in
    respect of any dividend payment or payments on the Dual Convertible
    Preferred Stock or any other Parity Securities which may be in arrears. Any
    dividend not paid pursuant to paragraph (c)(i) hereof or this paragraph
    (c)(iii) shall be fully cumulative and shall accrue (whether or not
    declared), without interest, as set forth in paragraph (c)(i) hereof.

        (iv) (A) Holders of shares of the Dual Convertible Preferred Stock shall
    be entitled to receive the dividends provided for in paragraph (c)(i) hereof
    in preference to and in priority over any dividends upon any of the Junior
    Securities.

        (B) So long as any shares of the Dual Convertible Preferred Stock are
    outstanding, the Board of Directors shall not declare, and the Corporation
    shall not pay or set apart for payment, any dividend on any of the Junior
    Securities or make any payment on account of, or set apart for payment money
    for a sinking or other similar fund for, the repurchase, redemption or other
    retirement of, any of the Junior Securities or Parity Securities or any
    warrants, rights or options exercisable for or convertible into any of the
    Junior Securities or Parity Securities, or make any distribution in respect
    of the Junior Securities, either directly or indirectly, and whether in
    cash, obligations or shares of the Corporation or other property (other than
    distributions or dividends in Junior Securities to the holders of Junior
    Securities), and shall not permit any corporation or other entity directly
    or indirectly controlled by the Corporation to purchase or redeem any of the
    Junior Securities or Parity Securities or any warrants, rights, calls or
    options exercisable for or convertible into any of the Junior Securities or
    Parity Securities unless prior to or concurrently with such declaration,
    payment, setting apart for payment, repurchase, redemption or other
    retirement or distribution, as the case may be, all accrued and unpaid
    dividends on shares of the Dual Convertible Preferred Stock not paid on the
    dates provided for in paragraph (c) (i) hereof shall have been or be paid;
    provided, however, that the foregoing restriction shall not prohibit the
    Corporation from redeeming the rights outstanding under that certain Rights
    Agreement dated as of November 21, 1990, as amended, between the Corporation
    and Fleet National Bank, for a redemption price not in excess of $.01 per
    right.

    (d) Payment in Liquidation.

        (i) In the event of any voluntary or involuntary liquidation,
    dissolution or winding up of the affairs of the Corporation, the holders of
    shares of Dual Convertible Preferred Stock then outstanding shall be
    entitled to be paid out of the assets of the Corporation available for
    distribution to its shareholders an amount in cash equal to $200 for each
    share outstanding, plus an amount in cash equal to all accrued but unpaid
    dividends thereon to the date of liquidation, dissolution or winding up,
    before any payment shall be made or any assets distributed to the holders of
    any of the Junior Securities. If the assets of the Corporation are not
    sufficient to pay in full the liquidation payments payable to the holders of
    outstanding shares of the Dual Convertible Preferred Stock and any Parity
    Securities, then the holders of all such shares shall share ratably in such
    distribution of assets in accordance with the amount which would be payable
    on such distribution if the amounts to which the holders of outstanding
    shares of Dual Convertible Preferred Stock and the holders of outstanding
    shares of such Parity Securities are entitled were paid in full.

        (ii) For the purposes of this paragraph (d), neither the voluntary sale,
    conveyance, lease, exchange or transfer (for cash, shares of stock,
    securities or other consideration) of all or

                                      C-2

<PAGE>

    substantially all of the property or assets of the Corporation nor the
    consolidation or merger of the Corporation with or into one or more other
    corporations nor the consolidation or merger of one or more corporations
    with or into the Corporation shall be deemed to be a voluntary or
    involuntary liquidation, dissolution or winding up.

    (e) Common Stock Conversion.

        (i) Upon the terms and in the manner set forth in this paragraph (e) and
    subject to the provisions for adjustment contained in paragraph (e) (vii),
    (A) the shares of the Dual Convertible Preferred Stock shall be convertible,
    in whole, but not in part, at the option of the holders thereof, at any time
    after the date that is one year after the Issue Date (as hereinafter
    defined) and (B) each share of the Dual Convertible Preferred Stock shall be
    convertible, from time to time in part, after the date that is ten years
    after the Issue Date, or such earlier date as provided in paragraph (e)(ii),
    in either case, upon surrender to the Corporation of the certificates for
    the shares to be converted, into a number of fully paid and nonassessable
    shares of Common Stock equal to the aggregate stated value of the Dual
    Convertible Preferred Stock to be converted divided by a conversion price
    (the "Conversion Price") of $17.65. As used herein, the term "Issue Date"
    shall mean the date of initial issuance of the Dual Convertible Preferred
    Stock.

        (ii) If, prior to the date that is one year after the Issue Date, there
    occurs a sale, conveyance, exchange or transfer (for cash, shares of stock,
    securities or other consideration) of all or substantially all of the
    property or assets of the Corporation or a consolidation or merger of the
    Corporation with or into another corporation in which the shares of Common
    Stock are converted into cash, assets or securities (other than shares of
    Common Stock where the Corporation is the surviving corporation), the time
    when the conversion rights of holders of shares of Dual Convertible
    Preferred Stock into Common Stock become effective shall be accelerated and
    such conversion rights shall be effective at and after a time at least 20
    business days prior to the consummation of such transaction.

        (iii) In order to convert shares of the Dual Convertible Preferred Stock
    into Common Stock, (x) if such shares are converted in whole, but not in
    part, pursuant to paragraph (e)(i)(A) above, there shall be delivered to the
    Corporation written evidence reasonably satisfactory to it that the holders
    of a majority of the shares of Dual Convertible Preferred Stock have elected
    to convert the Dual Convertible Preferred Stock into Common Stock (the
    "Common Stock Conversion Election"), and (y) if such shares are converted in
    part, the holder thereof shall deliver a properly completed and duly
    executed written notice of election to convert specifying the number (in
    whole shares) of the shares of the Dual Convertible Preferred Stock to be
    converted. In either case, each holder of shares of the Dual Convertible
    Preferred Stock shall (A) deliver a written notice to the Corporation at its
    principal office or at the office of the agency which may be maintained for
    such purpose (the "Common Stock Conversion Agent") specifying the name or
    names in which such holder wishes the certificate or certificates for shares
    of Common Stock to be issued, (B) surrender the certificate for such shares
    of Dual Convertible Preferred Stock to the Corporation or the Common Stock
    Conversion Agent, accompanied, if so required by the Corporation or the
    Common Stock Conversion Agent, by a written instrument or instruments of
    transfer in form reasonably satisfactory to the Corporation or the Common
    Stock Conversion Agent duly executed by the holder or his attorney duly
    authorized in writing, and (C) pay any transfer or similar tax required by
    paragraph (e)(ix).

        (iv) (A) A "Common Stock Conversion" shall be deemed to have been
    effected at the close of business on the date (the "Common Stock Conversion
    Date") on which the Corporation or the Common Stock Conversion Agent shall
    have received (x) the written notice of Common Stock Conversion Election or
    (y) a notice of election to convert, a surrendered certificate, any required

                                      C-3

<PAGE>

    payments contemplated by paragraph (e) (ix) below, and all other required
    documents. Immediately upon conversion, the rights of the holders of
    converted shares of Dual Convertible Preferred Stock shall cease and the
    persons entitled to receive the shares of Common Stock upon the conversion
    of such shares of Dual Convertible Preferred Stock shall be treated for all
    purposes as having become the beneficial owners of such shares of Common
    Stock; provided, however, that such persons shall be entitled to receive
    when paid dividends accrued on such shares of Dual Convertible Preferred
    Stock to the last preceding dividend payment date and unpaid as of the date
    of such conversion. A Common Stock Conversion shall be at the Conversion
    Price in effect on such date, unless the stock transfer books of the
    Corporation shall be closed on that date, in which event such person or
    persons shall be deemed to have become such holder or holders of record of
    the Common Stock at the close of business on the next succeeding day on
    which such stock transfer books are open, but such conversion shall be at
    the Conversion Price in effect on the Common Stock Conversion Date.

        (B) As promptly as practicable after the Common Stock Conversion Date,
    the Corporation shall deliver or cause to be delivered at the office or
    agency of the Common Stock Conversion Agent, to or upon the written order of
    the holders of the surrendered shares of Dual Convertible Preferred Stock, a
    certificate or certificates representing the number of fully paid and
    nonassessable shares of Common Stock, with no personal liability attaching
    to the ownership thereof, free of all taxes with respect to the issuance
    thereof, liens, charges and security interests and not subject to any
    preemptive rights, into which such shares of Dual Convertible Preferred
    Stock have been converted in accordance with the provisions of this
    paragraph (e), and any cash payable in respect of fractional shares as
    provided in paragraph (e)(v).

        (C) Upon the surrender of a certificate representing shares of Dual
    Convertible Preferred Stock that is converted in part, the Corporation shall
    issue or cause to be issued for the holder a new certificate representing
    shares of Dual Convertible Preferred Stock equal in number to the
    unconverted portion of the shares of Dual Convertible Preferred Stock
    represented by the certificate so surrendered.

        (v) No fractional shares or scrip representing fractional shares of
    Common Stock shall be issued upon the conversion or redemption of any shares
    of Dual Convertible Preferred Stock. Instead of any fractional interest in a
    share of Common Stock which would otherwise be deliverable upon the
    conversion or redemption of a share of Dual Convertible Preferred Stock, the
    Corporation shall pay to the holder of such share (a "Fractional
    Shareholder") an amount in cash (computed to the nearest cent) equal to the
    current market price (as defined in paragraph (e)(vii)(E) below) thereof on
    the business day next preceding the day of conversion or redemption. If more
    than one share shall be surrendered for conversion or redemption at one time
    by the same holder, the number of full shares of Common Stock issuable upon
    conversion or redemption thereof shall be computed on the basis of the
    aggregate stated value of the shares of Dual Convertible Preferred Stock so
    surrendered.

        (vi) The holders of shares of Dual Convertible Preferred Stock at the
    close of business on a dividend payment record date shall be entitled to
    receive the dividend payable on such shares on the corresponding dividend
    payment date notwithstanding the conversion thereof or the Corporation's
    default in payment of the dividend due on such dividend payment date.

        (vii) The Conversion Price shall be subject to adjustment as follows:

           (A) If the Corporation shall (1) declare or pay a dividend on its
       outstanding Common Stock in shares of Common Stock or make a distribution
       to holders of its Common Stock in shares of Common Stock, (2) subdivide
       its outstanding shares of Common Stock into a greater number of shares of
       Common Stock, (3) combine its outstanding shares of Common Stock into a
       smaller number of shares of Common Stock or (4) issue by reclassification
       of its shares

                                      C-4

<PAGE>

       of Common Stock other securities of the Corporation, then the Conversion
       Price in effect immediately prior thereto shall be adjusted so that the
       holder of any shares of Dual Convertible Preferred Stock thereafter
       converted shall be entitled to receive the number and kind of shares of
       Common Stock or other securities that the holder would have owned or have
       been entitled to receive after the happening of any of the events
       described above had such shares of Dual Convertible Preferred Stock been
       converted immediately prior to the happening of such event or any record
       date with respect thereto. An adjustment made pursuant to this paragraph
       (e)(vii)(A) shall become effective on the date of the dividend payment,
       subdivision, combination or issuance retroactive to the record date with
       respect thereto, if any, for such event. Such adjustment shall be made
       successively.

           (B) If the Corporation shall issue to all holders of its Common Stock
       rights, options, warrants or convertible or exchangeable securities
       containing the right to subscribe for or purchase shares of Common Stock
       at a price per share that is lower than the then current market price per
       share of Common Stock (as defined in paragraph (e)(vii)(E) below), then
       the Conversion Price shall be adjusted in accordance with the following
       formula:

<TABLE>
<S>       <C>   <C>
           0 +    (N x P)
                    (M)
AC = C x
                0 + N
</TABLE>

where:

<TABLE>
                 <S>  <C>   <C>
                 AC      =  the adjusted Conversion Price.
                 C       =  the current Conversion Price.
                 0       =  the number of shares of Common Stock outstanding on the record date.
                 N       =  the number of additional shares of Common Stock offered.
                 P       =  the offering price per share of the additional shares.
                            the current market price per share of Common Stock on the record
                 M       =  date.
</TABLE>

        The adjustment shall be made successively whenever any such rights,
    options, warrants or convertible or exchangeable securities are issued, and
    shall become effective immediately after the record date for the
    determination of shareholders entitled to receive the rights, options,
    warrants or convertible or exchangeable securities.

        (C) Upon the expiration of any rights, options, warrants or convertible
    or exchangeable securities issued by the Corporation to all holders of its
    Common Stock which caused an adjustment to the Conversion Price pursuant to
    paragraph (e) (vii) (B), if any thereof shall not have been exercised, then
    the Conversion Price shall be increased by the amount of the initial
    adjustment of the Conversion Price pursuant to paragraph (e) (vii) (B) in
    respect of such expired rights, options, warrants or convertible or
    exchangeable securities.

        (D) If the Corporation shall distribute to all holders of its
    outstanding Common Stock any shares of capital stock of the Corporation
    (other than Common Stock) or evidences of indebtedness or assets (excluding
    ordinary cash dividends and dividends or distributions referred to in
    paragraphs (e) (vii) (A) and (B) above) or rights or warrants to subscribe
    for or purchase any of its securities (excluding those referred to in
    paragraph (e) (vii) (B) above), (any of the foregoing being hereinafter in
    this paragraph (e) (vii) (D) called the "Securities or Assets"), then in
    each such case, unless the Corporation elects to reserve shares or other
    units of such Securities or Assets for distribution to the holders of the
    Dual Convertible Preferred Stock upon the conversion of the shares of Dual
    Convertible Preferred Stock so that any such holder converting shares of
    Dual Convertible Preferred Stock will receive upon such conversion, in
    addition to the shares of the Common Stock to which such holder is entitled,
    the amount and kind of such Securities or Assets which such holder would
    have received if such holder had, immediately prior to the record date for

                                      C-5

<PAGE>

    the distribution of the Securities or Assets, converted its shares of Dual
    Convertible Preferred Stock into Common Stock, the Conversion Price shall be
    adjusted so that the same shall equal the price determined by multiplying
    the Conversion Price in effect immediately prior to the date of such
    distribution by a fraction of which the numerator shall be the current
    market price per share (as defined in paragraph (e) (vii) (E) below) of the
    Common Stock on the record date mentioned below less the then fair market
    value (as determined by the Board in good faith) of the portion of the
    capital stock or assets or evidences of indebtedness so distributed or of
    such rights or warrants applicable to one share of Common Stock, and of
    which the denominator shall be the current market price per share of the
    Common Stock on such record date; provided, however, that if the then fair
    market value (as so determined) of the portion of the Securities or Assets
    so distributed applicable to one share of Common Stock is equal to or
    greater than the current market price per share of the Common Stock on the
    record date mentioned above, in lieu of the foregoing adjustment, adequate
    provision shall be made so that each holder of shares of the Dual
    Convertible Preferred Stock shall have the right to receive the amount and
    kind of Securities and Assets such holder would have received had such
    holder converted each such share of the Dual Convertible Preferred Stock
    immediately prior to the record date for the distribution of the Securities
    or Assets. Such adjustment shall become effective immediately after the
    record date for the determination of shareholders entitled to receive such
    distribution.

        (E) For the purposes of any computation under paragraph (e) (vii), and
    for the purposes of paragraphs (e) (v) and (g)(ii), the current market price
    per share of Common Stock at any date shall be deemed to be the average of
    the daily closing prices for the 20 consecutive trading days commencing on
    the 30th trading day prior to the date in question. The closing price for
    each day shall be (i) if the Common Stock is listed or admitted to trading
    on a national securities exchange, the closing price on the New York Stock
    Exchange Consolidated Tape (or any successor composite tape reporting
    transactions on national securities exchanges) or, if such a composite tape
    shall not be in use or shall not report transactions in the Common Stock,
    the last reported sales price regular way on the principal national
    securities exchange on which the Common Stock is listed or admitted to
    trading (which shall be the national securities exchange on which the
    greatest number of shares of Common Stock has been traded during such 20
    consecutive trading days), or, if there is no transaction on any such day in
    any such situation, the mean of the bid and asked prices on such day or,
    (ii) if the Common Stock is not listed or admitted to trading on any such
    exchange, the closing price, if reported, or, if the closing price is not
    reported, the average of the closing bid and asked prices as reported by the
    National Association of Securities Dealers Automated Quotation System
    ("NASDAQ") or, (iii) if bid and asked prices for the Common Stock on each
    such day shall not have been reported through NASDAQ, the average of the bid
    and asked prices for such date as furnished by any three New York Stock
    Exchange member firms regularly making a market in the Common Stock and not
    affiliated with the Corporation selected for such purpose by the Board or,
    (iv) if no such quotations are available, the fair market value of the
    Common Stock as determined by a New York Stock Exchange member firm
    regularly making a market in the Common Stock selected for such purpose by
    the Board.

        (F) No adjustment in the Conversion Price shall be required unless such
    adjustment would require an increase or decrease of at least 1% of such
    price; provided, however, that any adjustments which by reason of this
    paragraph (e) (vii) (F) are not required to be made shall be carried forward
    and taken into account in any subsequent adjustment. All calculations under
    this paragraph (e) (vii) shall be made to the nearest one hundredth of a
    cent or to the nearest one-hundredth of a share, as the case may be.

        (G) If the Corporation shall be a party to any transaction, including
    without limitation a merger, consolidation, sale of all or substantially all
    of the Corporation's assets, liquidation or recapitalization of the Common
    Stock (each of the foregoing being referred to as a "Transaction"), in each
    case (except in the case of a Common Stock Fundamental Change (as
    hereinafter defined))

                                      C-6

<PAGE>

    as a result of which shares of Common Stock shall be converted into the
    right to receive stock, securities or other property (including cash or any
    combination thereof), in addition to the right to exchange the Dual
    Convertible Preferred Stock for Holding Common Stock, which shall survive
    the consummation of any such Transaction, each share of Dual Convertible
    Preferred Stock shall thereafter be convertible into the kind and amount of
    shares of stock and other securities and property receivable (including
    cash) upon the consummation of such Transaction by a holder of that number
    of shares of Common Stock into which one share of Dual Convertible Preferred
    Stock was convertible immediately prior to such Transaction. The Corporation
    shall not be a party to any Transaction unless the terms of such Transaction
    are consistent with the provisions of this paragraph (e) (vii) (G) and it
    shall not consent or agree to the occurrence of any Transaction until the
    corporation has entered into an agreement with the successor or purchasing
    entity, as the case may be, for the benefit of the holders of the Dual
    Convertible Preferred Stock, which shall contain provisions (i) enabling the
    holders of the Dual Convertible Preferred Stock to convert into the
    consideration received by holders of Common Stock at the Conversion Price
    immediately after such Transaction and (ii) acknowledging the right of the
    Dual Convertible Preferred Stock to be exchanged for Holding Common Stock
    and assuming any obligations with respect thereto. The provisions of this
    paragraph (e) (vii) (G) shall similarly apply to successive Transactions.

        (H) In the event of a Common Stock Fundamental Change, in addition to
    the right to exchange the Dual Convertible Preferred Stock for Holding
    Common Stock, which shall survive the consummation of any such Common Stock
    Fundamental Change, each share of Dual Convertible Preferred Stock shall be
    convertible into common stock of the kind received by holders of Common
    Stock as the result of such Common Stock Fundamental Change. The Conversion
    Price immediately following such Common Stock Fundamental Change shall be
    the Conversion Price in effect immediately prior to such Common Stock
    Fundamental Change multiplied by a fraction, the numerator of which is the
    Purchaser Stock Price (as hereinafter defined) and the denominator of which
    is the Applicable Price (as hereinafter defined). The Corporation shall not
    consent or agree to the occurrence of any Common Stock Fundamental Change
    until the Corporation has entered into an agreement with the successor or
    purchasing entity, as the case may be, for the benefit of the holders of the
    Dual Convertible Preferred Stock, which shall contain provisions (i)
    enabling the holders of the Dual Convertible Preferred Stock to convert into
    the consideration received by holders of Common Stock at the Conversion
    Price immediately after such Fundamental Change and (ii) acknowledging the
    right of the Dual Convertible Preferred Stock to be exchanged for Holding
    Common Stock and assuming any obligations with respect thereto. The
    provisions of this paragraph (e)(vii)(H) shall similarly apply to successive
    Common Stock Fundamental Changes.

        (I) As used herein:

           (1) The term "Applicable Price" means the current market price for
       one share of the Common Stock (determined in accordance with paragraph
       (e)(vii)(E)) on the record date for the determination of the holders of
       Common Stock entitled to receive common stock in connection with such
       Common Stock Fundamental Change, or, if there is no such record date, on
       the date upon which the holders of Common Stock shall have the right to
       receive such common stock.

           (2) The term "Common Stock Fundamental Change" shall mean the
       occurrence of any transaction or event in connection with which all or
       substantially all the Common Stock shall be exchanged for, converted
       into, acquired for or shall constitute solely the right to receive common
       stock that, for the ten consecutive trading days immediately prior to
       such Common Stock Fundamental Change, has been admitted for listing on a
       national securities exchange or quoted on the National Market System of
       NASDAQ (whether by means of an exchange order, liquidation, tender offer,
       consolidation, merger, combination, reclassification, recapitalization or
       otherwise).

                                      C-7

<PAGE>

           (3) The term "Purchaser Stock Price" shall mean, with respect to any
       Common Stock Fundamental Change, the current market price for one share
       of the common stock received by holders of Common Stock in such Common
       Stock Fundamental Change (determined in accordance with paragraph
       (e)(vii)(E) as if such paragraph were applicable to such common stock) on
       the record date for the determination of the holders of Common Stock
       entitled to receive such common stock or, if there is no such record
       date, on the date upon which the holders of Common Stock shall have the
       right to receive such common stock.

        (J) For the purposes of this paragraph (e)(vii) and paragraph (e)(x),
    the term "shares of Common Stock" shall mean (i) the class of stock
    designated as the Common Stock of the Corporation at the date hereof or (ii)
    any other class of stock resulting from successive changes or
    reclassifications of such shares consisting solely of changes in par value,
    or from no par value to par value. If at any time, as a result of an
    adjustment made pursuant to paragraphs (e) (vii) (A), (D), (G) or (H) above,
    the holders of Dual Convertible Preferred Stock shall become entitled to
    receive any securities other than shares of Common Stock, thereafter the
    number of such other securities so issuable upon conversion of the shares of
    Dual Convertible Preferred Stock shall be subject to adjustment from time to
    time in a manner and on terms as nearly equivalent as practicable to the
    provisions with respect to the shares of Dual Convertible Preferred Stock
    contained in this paragraph (e) (vii).

        (K) Notwithstanding the foregoing, in any case which this paragraph (e)
    (vii) provides that an adjustment shall become effective immediately after a
    record date for an event, the Corporation may defer until the occurrence of
    such event (i) issuing to the holder of any share of Dual Convertible
    Preferred Stock converted after such record date and before the occurrence
    of such event the additional shares of Common Stock issuable upon such
    conversion before giving effect to such adjustment and (ii) paying to such
    holder any amount in cash in lieu of any fraction pursuant to paragraph
    (e)(v).

        (L) If the Corporation shall take any action affecting the Common Stock,
    other than action described in this paragraph (e) (vii), which in the
    opinion of the Board would materially adversely affect the conversion rights
    of the holders of the shares of Dual Convertible Preferred Stock, the
    Conversion Price for the Dual Convertible Preferred Stock may be adjusted,
    to the extent permitted by law, in such manner, if any, and at such time, as
    the Board may determine in good faith to be equitable in the circumstances.
    Failure of the Board to provide for any such adjustment prior to the
    effective date of any such action by the Corporation affecting the Common
    Stock shall be evidence that such Board has determined that it is equitable
    to make no adjustments in the circumstances.

        (viii) Whenever the Conversion Price is adjusted as herein provided, the
    Chief Financial Officer of the Corporation shall compute the adjusted
    Conversion Price in accordance with the foregoing provisions and shall
    prepare a certificate setting forth such adjusted Conversion Price and
    showing in reasonable detail the facts upon which such adjustment is based.
    A copy of such certificate shall be filed promptly with the Common Stock
    Conversion Agent. Promptly after delivery of such certificate, the
    Corporation shall prepare a notice of such adjustment of the Conversion
    Price setting forth the adjusted Conversion Price and the date on which such
    adjustment becomes effective and shall mail such notice of such adjustment
    of the Conversion Price to the holder of each share of Dual Convertible
    Preferred Stock at his last address as shown on the stock books of the
    Corporation.

                                      C-8

<PAGE>

        (ix) The Corporation will pay any and all documentary, stamp or similar
    issue or transfer taxes payable in respect of the issue or delivery of
    shares of Common Stock on the conversion of shares of Dual Convertible
    Preferred Stock pursuant to this paragraph (e); provided, however, that the
    Corporation shall not be required to pay any tax which may be payable in
    respect of any registration or transfer involved in the issue or delivery of
    shares of Common Stock in a name other than that of the registered holder of
    Dual Convertible Preferred Stock converted or to be converted, and no such
    issue or delivery shall be made unless and until the person requesting such
    issue has paid to the Corporation the amount of any such tax or has
    established, to the satisfaction of the Corporation, that such tax has been
    paid.

        (x) (A) The Corporation shall at all times reserve and keep available,
    free from all liens, charges and security interests and not subject to any
    preemptive rights, out of the aggregate of its authorized but unissued
    Common Stock or its issued Common Stock held in its treasury, or both, for
    the purpose of effecting the conversion of the Dual Convertible Preferred
    Stock, the full number of shares of Common Stock then deliverable upon the
    conversion of all outstanding shares of the Dual Convertible Preferred
    Stock.

        (B) Before taking any action which would cause an adjustment reducing
    the Conversion Price below the then par value (if any) of the Common Stock
    issuable upon conversion of the Dual Convertible Preferred Stock, the
    Corporation will take any corporate action which may, in the opinion of its
    counsel, be necessary in order that the Corporation may validly and legally
    issue fully paid and nonassessable shares of such Common Stock at such
    adjusted Conversion Price.

        (xi) If (A) the Corporation shall declare a dividend on its outstanding
    Common Stock (excluding ordinary cash dividends) or make a distribution to
    holders of its Common Stock; (B) the Corporation shall authorize the
    granting to the holders of the Common Stock of rights, options, warrants or
    convertible or exchangeable securities containing the right to subscribe for
    or purchase any shares of Common Stock or any of its securities; (C) there
    shall be any reclassification of the Common Stock or any consolidation or
    merger to which the Corporation is a party and for which approval of any
    shareholders of the Corporation is required, or the sale or transfer of all
    or substantially all of the assets of the Corporation; or (D) there shall be
    any Common Stock Fundamental Change; then the Corporation shall cause to be
    mailed to the holders of shares of the Dual Convertible Preferred Stock at
    their addresses as shown on the stock books of the Corporation, as promptly
    as possible, but at least 15 days, prior to the applicable date hereinafter
    specified, a notice stating (l) the date on which a record is to be taken
    for the purpose of such dividend or distribution, or, if a record is not to
    be taken, the date as of which the holders of Common Stock of record to be
    entitled to such dividend or distribution are to be determined or (2) the
    date on which such reclassification, consolidation, merger, sale, transfer
    or Common Stock Fundamental Change is expected to become effective, and the
    date as of which it is expected that holders of Common Stock of record shall
    be entitled to exchange their shares of Common Stock for securities or other
    property deliverable upon such reclassification, consolidation, merger,
    sale, transfer or Common Stock Fundamental Change.

    (f) Holding Exchange.

        (i) Upon the terms and in the manner set forth in this paragraph (f),
    the shares of Dual Convertible Preferred Stock shall be exchangeable, in
    whole, but not in part, at the option of the holders thereof, upon surrender
    to the Corporation of the certificates representing such shares of Dual
    Convertible Preferred Stock, for a number of fully paid and nonassessable
    shares of Holding Common Stock equal to 50% of the shares of Holding Common
    Stock on a fully diluted basis on the Holding Exchange Date (as hereinafter
    defined).

        (ii) On the Issue Date, all of the shares of Dual Convertible Preferred
    Stock will be issued to one or more limited partnerships (the
    "Partnerships"), for which Kohlberg Kravis Roberts & Co. or one of its
    affiliates acts as sole general partner. The Partnerships shall distribute
    all shares of

                                      C-9

<PAGE>

    Dual Convertible Preferred Stock then owned by the Partnerships to the
    partners thereof (the "Distribution") upon the earlier to occur of (A) the
    date of the Automatic Early Distribution (as hereinafter defined) or (B) the
    date that is six years after the Issue Date, unless the Partnerships shall
    have received the consent of the Board of Governors of the Federal Reserve
    System (the "Federal Reserve Board") to an alternative date on which to
    effect the Distribution (which shall not be earlier than the date that is
    four years after the Issue Date). The Partnerships shall promptly notify the
    Corporation of the Distribution.

        (iii) The shares of Dual Convertible Preferred Stock shall be
    exchangeable for Holding Common Stock, in whole, but not in part, in
    accordance with this paragraph (f), (A) at any time after the Automatic
    Early Distribution shall have been effected and before the date that is ten
    years after the Issue Date, or (B) from time to time after the date that is
    (x) four years after the Issue Date or at any time after such date, if the
    Partnerships do not own any shares of Dual Convertible Preferred Stock on
    any such date and before the date that is ten years after the Issue Date, or
    (y) the date that the Distribution shall have been effected, which shall be
    six years after the Issue Date unless the Partnerships shall have received
    the consent of the Federal Reserve Board to an alternative date on which to
    effect the Distribution (which shall not be earlier than the date that is
    four years after the Issue Date) and before the date that is ten years after
    the Issue Date (the period of time set forth in either clause (x) or (y) of
    this paragraph (f)(iii)(B) is referred to herein as the "Exchange Period").

        (iv) At any time and from time to time during the Exchange Period, the
    holders of a majority of the shares of the Dual Convertible Preferred Stock
    shall have the right to have an independent nationally recognized investment
    banking firm render an opinion (an "Appraisal") of the fair price for all
    the outstanding shares of Holding Common Stock as if all such shares were to
    be sold to a third party in their entirety reflecting a full control premium
    (the "Appraised Price"). The fees and expenses of such investment banking
    firm shall be paid by the Corporation. The Corporation shall be entitled to
    reduce the amount of dividends that would otherwise be payable on the Dual
    Convertible Preferred Stock pursuant to paragraph (c) (i) by the amount of
    such fees and expenses paid by the Corporation. The investment banking firm
    that performs each Appraisal shall be selected by the Corporation but shall
    be reasonably acceptable to the holders of a majority of the shares of the
    Dual Convertible Preferred Stock. The holders of a majority of the shares of
    the Dual Convertible Preferred Stock shall have 30 days to accept or reject
    the Appraised Price set by any Appraisal. The Dual Convertible Preferred
    Stock will become exchangeable for Holding Common Stock for a period of 90
    days commencing on the date that is six months after the written acceptance
    by the holders of a majority of the shares of the Dual Convertible Preferred
    Stock of the Appraised Price set by an Appraisal. If the holders of the Dual
    Convertible Preferred Stock do not elect to exchange their shares of the
    Dual Convertible Preferred Stock for Holding Common Stock during any such
    90-day period, in addition to their other rights hereunder, the holders
    shall be entitled to have additional Appraisals rendered and to otherwise
    comply with the requirements hereof to have the Dual Convertible Preferred
    Stock again become exchangeable for Holding Common Stock.

        (v) The right to exchange the Dual Convertible Preferred Stock for
    Holding Common Stock may also be exercised at any time on or after the 60th
    day after the Corporation shall have given notice to the holders of the
    shares of the Dual Convertible Preferred Stock that the Corporation's
    consolidated Tier 1 capital leverage ratio, based on the rules and
    regulations of the Federal Reserve Board as currently in effect (using
    year-end 1992 standards) as disclosed in any report of condition filed by
    the Corporation with any bank regulatory authority, adjusted to include the
    Corporation's goodwill existing at the Issue Date, shall be less than 3%.
    The Corporation shall give the holders of the shares of the Dual Convertible
    Preferred Stock immediate notice if its consolidated Tier 1 capital leverage
    ratio as reported in any such regulatory filing, adjusted to include its
    goodwill existing at the Issue Date, falls below 3%. Prior to the fifth day
    after the Partnerships shall have

                                      C-10

<PAGE>

    received such notice, unless the Partnerships shall have received the
    consent of the Federal Reserve Board to an extension of such date, the
    Partnerships shall effect the Distribution with respect to all shares of
    Dual Convertible Preferred Stock then owned by the Partnerships (the
    "Automatic Early Distribution"). The Corporation shall cause an Appraisal to
    be prepared at the Corporation's expense and delivered to the holders of the
    shares of the Dual Convertible Preferred Stock within 20 days after the
    Corporation's notice of capital deficiency. The holders of a majority of the
    shares of the Dual Convertible Preferred Stock shall have 20 days to accept
    or reject such Appraisal. If such Appraisal is accepted, the Corporation may
    redeem at its option, with the prior approval of the Federal Reserve Board,
    the Dual Convertible Preferred Stock in whole, but not in part, for the
    Gross Redemption Price, determined and payable in accordance with paragraph
    (g) below.

        (vi) In order to exchange shares of the Dual Convertible Preferred Stock
    into Holding Common Stock, there shall be delivered to the Corporation
    written evidence reasonably satisfactory to it that the holders of a
    majority of the shares of Dual Convertible Preferred Stock have elected to
    exchange the Dual Convertible Preferred Stock into Holding Common Stock (the
    "Holding Exchange Election"), which election shall be binding on all the
    holders of the shares of the Dual Convertible Preferred Stock. Each holder
    of shares of the Dual Convertible Preferred Stock shall (A) deliver a
    written notice of the name or names in which such holder wishes the
    certificate or certificates for shares of Holding Common Stock to be issued
    to the Corporation at its principal office or at the office of the agency
    which may be maintained for such purpose (the "Holding Exchange Agent"), (B)
    surrender the certificate for such shares of Dual Convertible Preferred
    Stock to the Corporation or the Holding Exchange Agent, accompanied, if so
    required by the Corporation or the Holding Exchange Agent, by a written
    instrument or instruments of transfer in form reasonably satisfactory to the
    Corporation or the Holding Exchange Agent duly executed by the holder or his
    attorney duly authorized in writing, and (C) pay any transfer or similar tax
    required by paragraph (f)(x)(A).

        (vii) (A) The "Holding Exchange" shall be deemed to have been effected
    at the close of business on the fifth business day after the date (the
    "Holding Exchange Date") on which the Corporation shall have received the
    written notice of the Holding Exchange Election. Immediately upon exchange,
    the rights of all the holders of Dual Convertible Preferred Stock shall
    cease and the persons entitled to receive the shares of Holding Common Stock
    upon the exchange of Dual Convertible Preferred Stock shall be treated for
    all purposes as having become the beneficial owners of such shares of
    Holding Common Stock; provided, however, that such persons shall be entitled
    to receive when paid dividends accrued on such shares of Dual Convertible
    Preferred Stock to the last preceding dividend payment date and unpaid as of
    the date of such exchange.

        (B) As promptly as practicable after the Holding Exchange Date subject
    to the provisions of paragraph (f) (x), the Corporation shall deliver or
    cause to be delivered at the office or agency of the Holding Exchange Agent,
    to or upon the written order of the holders of the surrendered shares of
    Dual Convertible Preferred Stock, a certificate or certificates representing
    the number of fully paid and nonassessable shares of Holding Common Stock
    into which such shares of Dual Convertible Preferred Stock have been
    exchanged in accordance with the provisions of this paragraph (f).

        (viii) No fractional shares or scrip representing fractional shares of
    Holding Common Stock shall be issued upon the exchange of the Dual
    Convertible Preferred Stock for Holding Common stock. The Corporation shall
    cause Holding to effect a stock split or reverse stock split so that no
    fractional shares become deliverable pursuant to the Holding Exchange.

        (ix) The holders of shares of Dual Convertible Preferred Stock at the
    close of business on a dividend payment record date shall be entitled to
    receive the dividend payable on such shares on the corresponding dividend
    payment date notwithstanding the exchange thereof or the Corporation's
    default in payment of the dividend due on such dividend payment date.

                                      C-11

<PAGE>

        (x) (A) The Corporation will pay any and all documentary, stamp or
    similar issue or transfer taxes payable in respect of the issue or delivery
    of shares of Holding Common Stock on the exchange of shares of Dual
    Convertible Preferred Stock pursuant to this paragraph (f); provided,
    however, that the Corporation shall not be required to pay any tax which may
    be payable in respect of any registration or transfer involved in the issue
    or delivery of shares of Holding Common Stock in a name other than that of
    the registered holder or Dual Convertible Preferred Stock exchanged or to be
    exchanged, and no such issue or delivery shall be made unless and until the
    person requesting such issue has paid to the Corporation the amount of any
    such tax or has established, to the satisfaction of the Corporation, that
    such tax has been paid.

        (B) If the Board of Directors of Holding determines in good faith that
    (i) the declaration and payment of the dividend note (the "Dividend Note")
    described in Section 3 of the Supplemental Tax Allocation Agreement between
    the Corporation and Holding, dated the Issue Date (the "Tax Allocation
    Agreement"), would cause Holding to be unable to comply with regulatory
    capital maintenance requirements and policies then in effect or with safe
    and sound banking practices or (ii) Holding will have insufficient cash to
    pay the Dividend Note, then the Corporation may condition the issuance of
    Holding Common Stock to any holder of the Dual Convertible Preferred Stock
    upon the receipt of a cash capital contribution (a "Capital Contribution")
    from such holder to Holding concurrently with such issuance equal to the
    product of a fraction, the numerator of which equals the number of shares of
    Holding Common Stock for which such holder's Dual Convertible Preferred
    Stock may be exchanged and the denominator of which equals the total number
    of shares of Holding Common Stock that will be outstanding (on a fully
    diluted basis) after all of the shares of Dual Convertible Preferred Stock
    have been exchanged, multiplied by the amount of the Dividend Note and, in
    such event, the declaration and payment of the Dividend Note to the
    Corporation will be conditioned upon Holding's receipt of a Capital
    Contribution from the Corporation equal to 50% of the amount of the Dividend
    Note. Except as provided in this paragraph (f) (x), the holders of the Dual
    Convertible Preferred Stock shall have no obligation to make any capital
    contribution, including, without limitation, with respect to the obligations
    of Holding to the Corporation under the Tax Allocation Agreement.

        (C) The Board of Directors of Holding shall give written notice of its
    determination to require a Capital Contribution to each holder of record of
    the shares of the Dual Convertible Preferred Stock, which notice shall state
    the amount of such holder's required Capital Contribution and the
    consequences of failing to make such Capital Contribution. If any holder of
    the Dual Convertible Preferred Stock fails to make such holder's Capital
    Contribution within 90 days of such notice, the shares of Holding Common
    Stock for which such holder's shares of the Dual Convertible Preferred Stock
    may be exchanged (the "Escrowed Shares") shall be deposited by the
    Corporation in escrow with an independent trustee (the "Trustee") that is
    not affiliated with the Corporation. The Trustee shall be empowered and
    directed to sell such of the Escrowed Shares as will be sufficient to
    realize net proceeds (after the payment of the fees and expenses of the
    Trustee) equal to such holder's required Capital Contribution, together with
    interest on such amount at the prime rate then in effect at the
    Corporation's banking subsidiaries commencing on the 90th day after the
    notice of such Capital Contribution ("Interest"). The holder of the shares
    of the Dual Convertible Preferred Stock to which such Escrowed Shares relate
    may obtain the release of such Escrowed Shares from the Trustee at any time
    prior to the Trustee's disposition thereof by paying the amount of the
    Capital Contribution, together with Interest thereon, to the Trustee. The
    Trustee shall have the right to sell such of the Escrowed Shares in a public
    offering or in one or more private sales as will result in the receipt of
    sufficient proceeds, after the payment of the fees and expenses of the
    Trustee therefrom, to pay the required Capital Contribution, together with
    Interest thereon, with respect to such Escrowed Shares. The Trustee shall
    use its best efforts to obtain the highest price for the Escrowed Shares to
    be sold. The Trustee shall not be prohibited from selling, and shall be
    specifically authorized to sell, any of the Escrowed Shares to the
    Corporation provided that the Corporation purchases such shares for a
    consideration at least equal to the book value thereof.

                                      C-12

<PAGE>

    Upon the receipt of sufficient proceeds to pay the required Capital
    Contribution, together with Interest thereon, the balance of such Escrowed
    Shares will be released to the holder of the Dual Convertible Preferred
    Stock to which such Escrowed Shares relate in exchange for the Dual
    Convertible Preferred Stock held by such holder.

    (g) Optional Redemption.

        (i) The Corporation may redeem at its option, with the prior approval of
    the Federal Reserve Board, the Dual Convertible Preferred Stock, in whole,
    but not in part, at any time during the period after the acceptance of any
    Appraisal by the holders of a majority of the shares of Dual Convertible
    Preferred Stock but before the 90-day period following the acceptance of any
    Appraisal during which the Dual Convertible Preferred Stock becomes
    exchangeable for Holding Common Stock in accordance with paragraph (f) (iv)
    or before the Dual Convertible Preferred Stock becomes exchangeable for
    Holding Common Stock in accordance with paragraph (f)(v) above (the
    "Optional Redemption Period"), at a redemption price equal to 50% of the
    Appraised Price (the "Gross Redemption Price"), together with accrued and
    unpaid dividends thereon to the date of redemption. The Appraised Price that
    is applicable to any Optional Redemption Period shall be the Appraised Price
    set forth in the Appraisal, the acceptance of which gave rise to such
    Optional Redemption Period.

        (ii) The Gross Redemption Price shall be reduced by the aggregate of (A)
    the aggregate current market price of the shares of Common Stock into which
    the Dual Convertible Preferred Stock would then be convertible, regardless
    of whether such shares are actually convertible at such time (which current
    market price shall be determined in accordance with paragraph (e) (vii) (E)
    and the date in question for purposes thereof shall be the date that the
    Optional Redemption Notice (as hereinafter defined) is mailed in accordance
    with paragraph (g)(iii) below) or, if any Transaction has been effected in
    which shares of Common Stock were converted into the right to receive stock,
    securities or other property (including cash or any combination thereof)
    (the "Transaction Consideration") and the Common Stock is no longer
    outstanding, the value of the Transaction Consideration into which the Dual
    Convertible Preferred Stock would then be convertible, and (B) the value of
    the rights to purchase Common Stock (the "Rights") issued to the
    Partnerships on the Issue Date. The value of the Rights shall be determined
    as follows:

        (1) with respect to any portion of the Rights that has been exercised
    and the holder of such Rights received Common Stock upon the exercise
    thereof, the value of such Rights shall be equal to the aggregate current
    market price of the Common Stock received upon the exercise of the Rights on
    the date of exercise less the aggregate exercise price paid for such Common
    Stock (which current market price shall be determined in accordance with
    paragraph (e) (vii) (E) and the date in question for purposes thereof shall
    be the date of exercise);

        (2) with respect to any portion of the Rights that has not been
    exercised, the value of such Rights shall be equal to the aggregate current
    market price of the Common Stock that the holders of such Rights would then
    be entitled to receive upon the exercise thereof in their entirety less the
    aggregate exercise price that would then be payable upon such exercise
    (which current market price shall be determined in accordance with paragraph
    (e) (vii) (E) and the date in question for purposes thereof shall be the
    date that the Optional Redemption Notice is mailed); and

        (3) with respect to any portion of the Rights that has been exercised
    and the Corporation exercised its option to purchase such Rights rather than
    issue Common Stock upon the exercise thereof, the value of such Rights shall
    be equal to the aggregate purchase price received by the holders thereof
    upon the Corporation's purchase of such Rights.

    The value of the Transaction Consideration shall be determined as follows:

        (1) with respect to any portion of the Transaction Consideration that
    consists of stock or securities, the value of such stock or securities shall
    be equal to the aggregate current market price

                                      C-13

<PAGE>

    of such stock or securities (determined in accordance with paragraph (e)
    (vii) (E) as if such paragraph were applicable to such stock or securities
    and the date in question for purposes thereof shall be the date that the
    Optional Redemption Notice is mailed); and

        (2) with respect to any portion of the Transaction Consideration that
    consists of other property, the value of such other property shall be equal
    to its then aggregate fair market value as determined by the Board in good
    faith.

    If the Corporation certifies in the Optional Redemption Notice that it must
report gain, and that it will do so on its tax return for the taxable year of
the redemption, that will result in an actual income tax liability or an actual
reduction in income tax refund (or combination thereof) on the income tax return
of the Corporation for the taxable year of the redemption as a direct result of
the actual redemption of the Dual Convertible Preferred Stock for cash and/or
the issuance of Common Stock or debt securities of the Corporation pursuant to
paragraph (g) (i), the Gross Redemption Price shall be reduced by one-half of
the amount of the total income tax liability actually to be incurred as a result
of, and/or the actual reduction in income tax refund to occur caused by, such
redemption, as will be reported on the income tax return of the Corporation to
be filed for the taxable year of the redemption, including any income tax for
which the Corporation is liable as a result of such reduction. If the
Corporation does not expect to incur an actual tax liability or reduction in
refund (or combination thereof) in the year of the redemption, the Gross
Redemption Price shall be reduced by one-half of the amount determined by the
Board of Directors of the Corporation in good faith, equal to the projected tax
liability to be incurred by the Corporation in future years as a result of the
redemption appropriately discounted to take into account the period of time
before such tax liability will actually be paid by the Corporation. The
Corporation will not provide the certification in the Optional Redemption Notice
unless there is substantial authority that requires gain to be recognized by the
Corporation on the redemption and no substantial authority supporting the
position that gain is not recognized by the Corporation on the redemption.

    If the Corporation subsequently receives a refund of all or any portion of
the taxes paid or has a reduction in the tax liability that resulted in a
reduction of the Gross Redemption Price, the Corporation shall promptly pay the
former holders of the Dual Convertible Preferred Stock their respective
proportionate share of 50% of such refund or reduction in tax liability,
together with any interest at the underpayment rate set forth in Section 6621(a)
(2) of the Internal Revenue Code of 1986, as amended. The Gross Redemption Price
reduced by the value of the Rights in accordance with clause (B) above and any
reduction pursuant to the three preceding sentences shall be referred to herein
as the "Net Redemption Price", and further reduced by the aggregate current
market price of the Common Stock or the aggregate value of the Transaction
Consideration in accordance with clause (A) above shall be referred to herein as
the "Balance".

        (iii) The Net Redemption Price shall be payable to the holders of the
    shares of Dual Convertible Preferred Stock as follows:

        (A) certificates representing the number of shares of Common Stock or,
    if any Transaction has been effected, certificates representing the number
    of shares of stock or securities together with any other property, into
    which the Dual Convertible Preferred Stock would then be convertible,
    regardless of whether such shares are actually convertible at such time, and
    any cash payable in respect of fractional shares as provided in paragraph
    (e)(v), shall be delivered to the holders of the Dual Convertible Preferred
    Stock in accordance with the procedures for effecting a Common Stock
    Conversion; and

        (B) the Balance shall be payable, at the Corporation's option, in any
    combination of cash or the Corporation's capital and other securities having
    a realizable market value (as determined by an independent nationally
    recognized investment banking firm selected and paid for by the Corporation
    and reasonably acceptable to the holders of at least a majority of the
    shares of the Dual Convertible Preferred Stock) equal to the Balance.

                                      C-14

<PAGE>

        (iv) The Corporation shall have the obligation to redeem, with the prior
    approval of the Federal Reserve Board, the Dual Convertible Preferred Stock,
    in whole, but not in part, if (A) the Corporation offers to redeem (the
    "Redemption Offer") the Dual Convertible Preferred Stock at a redemption
    price other than the Gross Redemption Price, which offer, if made after the
    Distribution shall have been effected, may only be made during an Optional
    Redemption Period or during the period after an Appraisal has been received
    and prior to the acceptance or rejection thereof by the holders of the
    shares of the Dual Convertible Preferred Stock, and (B) the holders of a
    majority of the outstanding shares of the Dual Convertible Preferred Stock
    shall have elected to accept the Redemption Offer, which election shall be
    binding on all the holders of the shares of the Dual Convertible Preferred
    Stock. Written notice of every Redemption Offer shall be given by first
    class mail, postage prepaid, to each holder of record of the shares of the
    Dual Convertible Preferred Stock at such holder's address as the same
    appears on the stock register of the Corporation. Each Redemption Offer
    shall state: (A) the consideration offered by the Corporation for all the
    shares of the Dual Convertible Preferred Stock (the "Alternative Redemption
    Price"); (B) the proposed date on and the manner in which the Alternative
    Redemption Price would be payable; and (C) the Gross Redemption Price, the
    Net Redemption Price and the Balance, together with a certificate of the
    Chief Financial Officer of the Corporation setting forth in reasonable
    detail the facts upon and the manner in which each was determined.

        (v) If the Corporation shall redeem shares of Dual Convertible Preferred
    Stock pursuant to this paragraph (g), written notice of such redemption (the
    "Optional Redemption Notice") shall be given by first class mail, postage
    prepaid, mailed not less than 10 days nor more than 30 days prior to the
    redemption date, to each holder of record of the shares of the Dual
    Convertible Preferred Stock at such holder's address as the same appears on
    the stock register of the Corporation. The Optional Redemption Notice shall
    state: (A) the redemption date; (B) the Gross Redemption Price, the Net
    Redemption Price and the Balance, together with a certificate of the Chief
    Financial Officer of the Corporation setting forth in reasonable detail the
    facts upon and the manner in which each was determined or the Alternative
    Redemption Price, as the case may be; (C) that shares of Dual Convertible
    Preferred Stock called for redemption may be converted in accordance with,
    and subject to the terms of, paragraph (e) hereof at any time prior to the
    date fixed for redemption (unless the Corporation shall default in payment
    of the Net Redemption Price or the Alternative Redemption Price, in which
    case such right shall not terminate at such date); (D) the place or places
    where certificates for such shares are to be surrendered for payment of the
    Net Redemption Price or the Alternative Redemption Price; (E) the amount of
    any accrued and unpaid dividends; and (F) that dividends on the shares to be
    redeemed will cease to accrue on such redemption date.

        (vi) The Optional Redemption Notice having been mailed as aforesaid,
    from and after the redemption date (unless default shall be made by the
    Corporation in providing money for the payment of the Net Redemption Price
    or the Alternative Redemption Price) dividends on the shares of Dual
    Convertible Preferred Stock shall cease to accrue and said shares shall no
    longer be deemed to be outstanding and shall have the status of authorized
    but unissued shares of Preferred Stock, undesignated as to series, and all
    rights of the holders thereof as shareholders of the Corporation (except the
    right to receive from the Corporation the Net Redemption Price or the
    Alternative Redemption Price and any accrued and unpaid dividends) shall
    cease. Upon surrender in accordance with the Optional Redemption Notice of
    any certificates for the shares so redeemed (properly endorsed or assigned
    for transfer, if the Board of Directors of the Corporation shall so require
    and the Optional Redemption Notice shall so state), such shares shall be
    redeemed by the Corporation at the Net Redemption Price or the Alternative
    Redemption Price, as the case may be, plus any accrued and unpaid dividends
    thereon.

    (h) Voting Rights.

                                      C-15

<PAGE>

        (i) The holders of record of shares of Dual Convertible Preferred Stock
    shall not be entitled to any voting rights except as hereinafter provided in
    this paragraph (h) or as otherwise provided by law.

        (ii)(A) Whenever any matter is required to be acted upon herein by the
    holders of a majority of the Dual Convertible Preferred Stock, the
    affirmative vote of the holders of a majority of the outstanding Dual
    Convertible Preferred Stock, whether at a special meeting of such holders
    called as hereinafter provided, or by the written consent of such holders
    pursuant to Section 7-1.1-30.3 of the Rhode Island Business Corporation Act,
    shall be required to adopt such matter, which adoption shall be binding on
    all the holders of the shares of Dual Convertible Preferred Stock.

        (B) Upon the written request of the holders of at least 10% of the
    shares of the Dual Convertible Preferred Stock, addressed to the Secretary
    of the Corporation, a proper officer of the Corporation shall call a special
    meeting of holders of Dual Convertible Preferred Stock. Such meeting shall
    be held at the earliest practicable date upon the notice required for
    special meetings of shareholders at a place designated by the holders of at
    least 10% of the shares of the Dual Convertible Preferred Stock. If such
    meeting shall not be called by the proper officers of the Corporation within
    5 days after the personal service of such written request upon the Secretary
    of the Corporation, or within 10 days after mailing the same within the
    United States, by registered mail, addressed to the Secretary of the
    Corporation at its principal office (such mailing to be evidenced by the
    registry receipt issued by the postal authorities), then the holders of at
    least 10% of the shares of Dual Convertible Preferred Stock may designate in
    writing a holder of Dual Convertible Preferred Stock to call such meeting at
    the expense of the Corporation, and such meeting may be called by such
    person designated upon the notice required for special meetings of
    shareholders and shall be held at the same place as is elsewhere provided in
    this paragraph (h)(ii)(B). Any holder of Dual Convertible Preferred Stock
    that would be entitled to vote at such meeting shall have access to the
    stock books of the Corporation relating to the Dual Convertible Preferred
    Stock and the right to examine and to make extracts therefrom, in person or
    by agent or attorney, at any reasonable time or times, for the purpose of
    causing a meeting of shareholders to be called pursuant to the provisions of
    this paragraph or otherwise communicating with the holders of the Dual
    Convertible Preferred Stock or for any other proper purpose.

        (C) At any meeting of the holders of the Dual Convertible Preferred
    Stock, the presence in person or by proxy of the holders of a majority of
    the then outstanding shares of Dual Convertible Preferred Stock shall be
    required and be sufficient to constitute a quorum of such holders for the
    action to be taken by such class. At any such meeting or adjournment thereof
    in the absence of a quorum of the holders of shares of Dual Convertible
    Preferred Stock, the holders of a majority of such shares present in person
    or by proxy shall have the power to adjourn the meeting from time to time,
    without notice (except as required by law) other than announcement at the
    meeting, until a quorum shall be present.

        (D) At any meeting of the holders of the Dual Convertible Preferred
    Stock, the holders of a majority of the outstanding shares of the Dual
    Convertible Preferred Stock shall be entitled to designate a committee (the
    "Committee") consisting of as many holders of the Dual Convertible Preferred
    Stock as the holders of a majority of such shares may determine to be
    appropriate. The Committee may be empowered to act on behalf of all holders
    of the Dual Convertible Preferred Stock with respect to certain matters
    affecting the exchangeability of the Dual Convertible Preferred Stock
    specified in paragraphs (f) (iv) and (f) (v) and the acceptability of the
    Corporation's selection of an investment banking firm hereunder if so
    designated by the holders of the Dual Convertible Preferred Stock pursuant
    to this paragraph (h)(ii)(D); provided, however, that in no event may the
    Committee be empowered to elect to convert the Dual Convertible Preferred
    Stock into Common Stock, to accept any Redemption Offer or to exchange the
    Dual Convertible Preferred Stock for Holding Common Stock on behalf of the
    holders thereof.

                                      C-16

<PAGE>

        (iii) So long as any shares of the Dual Convertible Preferred Stock are
    outstanding, the Corporation shall not, without the affirmative vote or
    consent of the holders of at least 66 2/3% of the outstanding shares of Dual
    Convertible Preferred Stock, voting as a class, given in person or by proxy,
    either in writing or by resolution adopted at a special meeting called for
    the purpose, authorize any new class of Senior Securities.

        (iv) So long as any shares of the Dual Convertible Preferred Stock are
    outstanding, the Corporation shall not, without the affirmative vote or
    consent of the holders of at least 66 2/3% of the outstanding shares of Dual
    Convertible Preferred Stock, voting as a class, given in person or by proxy,
    either in writing or by resolution adopted at a special meeting called for
    the purpose, amend the Certificate of Incorporation or this Certificate of
    Designation so as to affect materially and adversely the specified rights,
    preferences, privileges or voting rights of shares of Dual Convertible
    Preferred Stock.

    (i) Other Redemption Rights.

        (i) If less than 10% of the shares of the Dual Convertible Preferred
    Stock originally issued is then outstanding, the Corporation may redeem at
    its option, with the prior approval of the Federal Reserve Board, the Dual
    Convertible Preferred Stock, in whole, but not in part, at any time on or
    after the date that is ten years after the Issue Date, at a redemption price
    of $200 per share (the "Stated Value Redemption Price"), together with
    accrued and unpaid dividends thereon to the date of redemption, without
    interest.

        (ii) The Corporation may redeem at its option, with the prior approval
    of the Federal Reserve Board, the Dual Convertible Preferred Stock, in
    whole, but not in part, at any time on or after the date that is 12 years
    after the Issue Date, at a redemption price in cash equal to the Fair Market
    Value (as hereinafter defined) of such shares. The Corporation shall have
    the right to have an independent nationally recognized investment banking
    firm render an opinion of the fair market value for all the outstanding
    shares of the Dual Convertible Preferred Stock as if all such shares were to
    be sold to a third party (the "Fair Market Value"). The investment banking
    firm that renders such opinion shall be selected by the Corporation but
    shall be reasonably acceptable to the holders of a majority of the
    outstanding shares of the Dual Convertible Preferred Stock. Such
    determination of Fair Market Value shall be binding and conclusive on the
    Corporation and the holders of the Dual Convertible Preferred Stock. The
    fees and expenses of such investment banking firm shall be paid by the
    Corporation.

        (iii) If the Corporation shall redeem shares of Dual Convertible
    Preferred Stock pursuant to this paragraph (i), written notice of such
    redemption shall be given by first class mail, postage prepaid, mailed not
    less than 90 days nor more than 120 days prior to the redemption date, to
    each holder of record of the shares of the Dual Convertible Preferred Stock
    at such holder's address as the same appears on the stock register of the
    Corporation. Each such notice shall state: (A) the redemption date; (B) the
    number of shares of Dual Convertible Preferred Stock to be redeemed; (C) the
    Stated Value Redemption Price or the Fair Market Value of such holder's
    shares, as the case may be; (D) that shares of Dual Convertible Preferred
    Stock called for redemption may be converted in accordance with, and subject
    to the terms of, paragraph (e) hereof at any time prior to the date fixed
    for redemption (unless the Corporation shall default in payment of the
    Stated Value Redemption Price or the Fair Market Value of such shares, in
    which case such right shall not terminate at such date); (E) the place or
    places where certificates for such shares are to be surrendered for payment
    of the Stated Value Redemption Price or the Fair Market Value of such
    shares; and (F) that dividends on the shares to be redeemed will cease to
    accrue on such redemption date.

        (iv) Notice having been mailed as aforesaid, from and after the
    redemption date (unless default shall be made by the Corporation in
    providing money for the payment of the Stated Value Redemption Price or the
    Fair Market Value of such shares) dividends on the shares of Dual

                                      C-17

<PAGE>

    Convertible Preferred Stock shall cease to accrue and said shares shall no
    longer be deemed to be outstanding and shall have the status of authorized
    but unissued shares of Preferred Stock, undesignated as to series, and all
    rights of the holders thereof as shareholders of the Corporation (except the
    right to receive from the Corporation the Stated Value Redemption Price and
    any accrued and unpaid dividends or the Fair Market Value of such shares)
    shall cease. Upon surrender in accordance with said notice of any
    certificates for the shares so redeemed (properly endorsed or assigned for
    transfer, if the Board of Directors of the Corporation shall so require and
    the notice shall so state), such shares shall be redeemed by the Corporation
    at the Stated Value Redemption Price plus any accrued and unpaid dividends
    thereon or the Fair Market Value of such shares, as the case may be.

                                      C-18

<PAGE>

                                                                       EXHIBIT D

                          FLEET FINANCIAL GROUP, INC.
                CUMULATIVE PARTICIPATING JUNIOR PREFERRED STOCK

    Section 1. Designation and Amount. The shares of such series shall be
designated as "Cumulative Participating Junior Preferred Stock" (the "Junior
Preferred Stock") and the number of shares constituting the Junior Preferred
Stock shall be 1,500,000. Such number of shares may be increased or decreased by
resolution of the Board of Directors; provided, that no decrease shall reduce
the number of shares of Junior Preferred Stock to a number less than the number
of shares then outstanding plus the number of shares reserved for issuance upon
the exercise of outstanding options, rights or warrants or upon the conversion
of any outstanding securities issued by the Corporation convertible into Junior
Preferred Stock.

    Section 2. Dividends and Distributions.

    (A) The holders of shares of Junior Preferred Stock, in preference to the
holders of Common Stock, par value $1.00 per share (the "Common Stock"), of the
Corporation, and of any other junior stock, but subject to the rights of holders
of any senior stock, shall be entitled to receive, when, as and if declared by
the Board of Directors out of funds legally available for the purpose, quarterly
dividends payable in cash on the first days of January, April, July and October
in each year (each such date being referred to herein as a "Quarterly Dividend
Payment Date"), commencing on the first Quarterly Dividend Payment Date after
the first issuance of a share or fraction of a share of Junior Preferred Stock,
in an amount per share (rounded to the nearest cent) equal to the greater of (a)
$1.00 or (b) subject to the provision for adjustment hereinafter set forth, 100
times the aggregate per share amount of all cash dividends, and 100 times the
aggregate per share amount (payable in kind) of all non-cash dividends or other
distributions, other than a dividend payable in shares of Common Stock or a
subdivision of the outstanding shares of Common Stock (by reclassification or
otherwise), declared on the Common Stock since the immediately preceding
Quarterly Dividend Payment Date or, with respect to the first Quarterly Dividend
Payment Date, since the first issuance of any share or fraction of a share of
Junior Preferred Stock. In the event the Corporation shall at any time after
November 21, 1990 declare or pay any dividend on the Common Stock payable in
shares of Common Stock, or effect a subdivision or combination or consolidation
of the outstanding shares of Common Stock (by reclassification or otherwise than
by payment of a dividend in shares of Common Stock), then in each such case the
amount to which holders of shares of Junior Preferred Stock were entitled
immediately prior to such event under clause (b) of the preceding sentence shall
be adjusted by multiplying such amount by a fraction, the numerator of which is
the number of shares of Common Stock outstanding immediately after such event
and the denominator of which is the number of shares of Common Stock that were
outstanding immediately prior to such event.

    (B) The Corporation shall declare a dividend or distribution on the Junior
Preferred Stock as provided in paragraph (A) of this Section immediately after
it declares a dividend or distribution on the Common Stock (other than a
dividend payable in shares of Common Stock); provided that, in the event no
dividend or distribution shall have been declared on the Common Stock during the
period between any Quarterly Dividend Payment Date and the next subsequent
Quarterly Dividend Payment Date, a dividend of $1.00 per share on the Junior
Preferred Stock shall nevertheless be payable on such subsequent Quarterly
Dividend Payment Date.

    (C) Dividends shall begin to accrue and be cumulative on outstanding shares
of Junior Preferred Stock from the Quarterly Dividend Payment Date next
preceding the date of issue of such shares, unless the date of issue of such
shares is prior to the record date for the first Quarterly Dividend Payment
Date, in which case dividends on such shares shall begin to accrue from the date
of issue of such shares, or

                                      D-1

<PAGE>

unless the date of issue is a Quarterly Dividend Payment Date or is a date after
the Record Date for the determination of holders of shares of Junior Preferred
Stock entitled to receive a quarterly dividend and before such Quarterly
Dividend Payment Date, in either of which events such dividends shall begin to
accrue and be cumulative from such Quarterly Dividend Payment Date. Accrued but
unpaid dividends shall not bear interest. Dividends paid on the shares of Junior
Preferred Stock in an amount less than the total amount of such dividends at the
time accrued and payable on such shares shall be allocated pro rata on a
share-by-share basis among all such shares at the time outstanding. The Board of
Directors may fix a record date for the determination of holders of shares of
Junior Preferred Stock entitled to receive payment of a dividend or distribution
declared thereon, which record date shall be not more than 50 days prior to the
date fixed for the payment thereof.

    Section 3. Voting Rights. The holders of shares of Junior Preferred Stock
shall have the following voting rights:

    (A) Each share of Junior Preferred Stock shall entitle the holder thereof to
one hundred votes (subject to adjustment as set forth below) on all matters
submitted to a vote of the stockholders of the Corporation (including, without
limitation, the election of directors). In the event the Corporation shall at
any time after November 21, 1990, declare or pay any dividend on the Common
Stock payable in shares of Common Stock, or effect a subdivision or combination
or consolidation of the outstanding shares of Common Stock (by reclassification
or otherwise than by payment of a dividend in shares of Common Stock), then in
each such case the number of votes to which holders of shares of Junior
Preferred Stock were entitled to immediately prior to such event shall be
adjusted by multiplying such amount by a fraction, the numerator of which is the
number of shares of Common Stock outstanding immediately after such event and
the denominator of which is the number of shares of Common Stock that were
outstanding immediately prior to such event.

    (B) Except as otherwise provided herein, in the Restated Articles of
Incorporation, or by law, the holders of shares of Junior Preferred Stock, the
holders of shares of Common Stock and the holders of any other capital stock of
the Corporation having general voting rights shall vote together as one class on
all matters submitted to a vote of stockholders of the Corporation.

    (C) (i) If at any time dividends on any Junior Preferred Stock shall be in
arrears in an amount equal to the full accrued dividends for six (6) or more
quarterly dividend periods, whether or not consecutive, shall not have been paid
or declared and a sum sufficient for the payment thereof irrevocably set aside
in trust for the holders of all of such shares, the Board of Directors of the
Corporation shall promptly take all necessary actions to increase the authorized
number of directors of the Corporation by one (1) and the holders of the shares
of the Junior Preferred Stock then outstanding shall be entitled (by series,
voting as a single class) to elect one (1) person director to the Board of
Directors of the Corporation (such right to elect one (1) director being
hereinafter sometimes referred to as the "special voting rights"), each
outstanding share having such right being entitled for such purpose to one vote;
provided, however, that at such time as the arrearage in payment of dividends
which gave rise to the exercise of the special voting rights has been cured with
regard to the Junior Preferred Stock by waiver or payment of all accrued
dividends, the right of the holders of such shares so to vote as provided in
this paragraph (C)(i) of this Section 3 shall cease (subject to renewal from
time to time upon the same terms and conditions) and the term of office of the
person who is at that time a director elected by such holders shall terminate
and the number of directors of the Corporation shall be automatically reduced by
one (1).

    (ii) At any time after the special voting rights shall have become vested in
the holders of the shares of the Junior Preferred Stock as provided in paragraph
(C)(i) of this Section 3, the Secretary of the Corporation, as promptly as
possible but in any event within twenty (20) days after receipt of the written
request of the holders of 10% of the shares of the Junior Preferred Stock then
outstanding, addressed to the Corporation at its principal office, shall call a
special meeting of the holders of the

                                      D-2

<PAGE>

shares of the Junior Preferred Stock for the purpose of electing such additional
director, such meeting to be held at any place as provided by the Bylaws of the
Corporation for meetings of the Corporation's stockholders, and upon not less
than ten (10) nor more than twenty (20) days notice. If such meeting shall not
be so called within twenty (20) days after receipt of the request by the
Secretary of the Corporation, then the holders of 10% of the shares of the
Junior Preferred Stock then outstanding may, by written notice to the Secretary
of the Corporation, designate any person to call such meeting, and the person so
designated may call such meeting, at any such place as provided above and upon
not less than ten (10) nor more than twenty (20) days notice and for that
purpose shall have access to the stockholder record books of the Corporation. No
such special meeting of the holders of the shares of the Junior Preferred Stock
and no adjournment thereof shall be held on a date later than thirty (30) days
before the annual meeting of stockholders of the Corporation. At any meeting so
called or at any annual meeting held at any time when the special voting rights
are in effect, the holders of a majority of the shares of the Junior Preferred
Stock then outstanding, present in person or by proxy, shall be sufficient to
constitute a quorum for the election of such additional director, and such
additional director, together with any and all other directors who are then
members of the Board of Directors, shall constitute the duly elected directors
of the Corporation.

    (iii) With respect to a vacancy arising in the directorship referred to in
paragraph (C)(i) of this Section 3 at any time when the special voting rights
are in effect pursuant to paragraph (C)(i) of this Section 3, upon the written
request of the holders of 10% of the shares of the Junior Preferred Stock then
outstanding, addressed to the Corporation at its principal office, the Secretary
of the Corporation shall give notice of a special meeting of holders of the
shares of the Junior Preferred Stock of the election of a director to fill such
vacancy caused by the death, resignation or other inability to serve as a
director elected by such holders, to be held not less than ten (10) nor more
than twenty (20) days following receipt by the Secretary of the Corporation of
such written request. So long as special voting rights are in effect pursuant to
paragraph (i) of this Section 3(c), any director who shall have been so elected
by the holders of the Junior Preferred Stock may be removed at any time, either
with or without cause, only by the affirmative vote of the holders of the shares
at the time entitled to cast a majority of the votes entitled to be cast for the
election of such director at a special meeting of such holders called for that
purpose, and any vacancy thereby created may be filled by the vote of such
holders.

    (D) Except as set forth herein, or as otherwise provided by the Restated
Articles of Incorporation or by law, holders of Junior Preferred Stock shall
have no special voting rights and their consent shall not be required (except to
the extent they are entitled to vote with holders of Common Stock as set forth
herein) for taking any corporate action.

    (E) Holders of Junior Preferred Stock shall be entitled to such notice of
each meeting of stockholders as is furnished to the holders of Common Stock with
respect to such meeting.

    Section 4. Certain Restrictions.

    (A) Subject to the provisions of the Restated Articles of Incorporation,
whenever quarterly dividends or other dividends or distributions payable on the
Junior Preferred Stock as provided in Section 2 are in arrears as of any
Quarterly Dividend Payment Date, thereafter and until all accrued and unpaid
dividends and distributions, whether or not declared, on shares of Junior
Preferred Stock outstanding shall have been paid in full, the Corporation shall
not:

        (i) declare or pay dividends, or make any other distributions, on any
    shares of stock ranking junior (either as to dividends or upon liquidation,
    dissolution or winding up) to the Junior Preferred Stock;

        (ii) declare or pay dividends, or make any other distributions, on any
    shares of stock ranking on a parity (either as to dividends or upon
    liquidation, dissolution or winding up) with the Junior Preferred Stock,
    except dividends paid ratably on the Junior Preferred Stock and all such
    parity

                                      D-3

<PAGE>

    stock on which dividends are payable or in arrears in proportion to the
    total amounts to which the holders of all such shares are then entitled;

        (iii) redeem or purchase or otherwise acquire for consideration shares
    of any stock ranking junior (either as to dividends or upon liquidation,
    dissolution or winding up) to the Junior Preferred Stock, provided that the
    Corporation may at any time redeem, purchase or otherwise acquire shares of
    any such junior stock in exchange for shares of any stock of the Corporation
    ranking junior (either as to dividends and upon dissolution, liquidation or
    winding up) to the Junior Preferred Stock; or

        (iv) redeem or purchase or otherwise acquire for consideration any
    shares of Junior Preferred Stock, or any shares of stock ranking on a parity
    with the Junior Preferred Stock, except in accordance with the terms of the
    Restated Articles of Incorporation and with a purchase offer made in writing
    or by publication (as determined by the Board of Directors) to all holders
    of such shares upon such terms as the Board of Directors, after
    consideration of the respective annual dividend rates and other relative
    rights and preferences of the respective series and classes, shall determine
    in good faith will result in fair and equitable treatment among the
    respective series or classes.

    (B) The Corporation shall not permit any subsidiary of the Corporation to
purchase or otherwise acquire for consideration any shares of stock of the
Corporation unless the Corporation could, under paragraph (A) of this Section 4,
purchase or otherwise acquire such shares at such time and in such manner.

    Section 5. Reacquired Shares. Any shares of Junior Preferred Stock purchased
or otherwise acquired by the Corporation in any manner whatsoever shall be
retired and cancelled promptly after the acquisition thereof. All such shares
shall upon their cancellation become authorized but unissued shares of Preferred
Stock and may be reissued as part of a new series of Preferred Stock subject to
the conditions and restrictions on issuance set forth herein, in the Restated
Articles of Incorporation, or as otherwise required by law.

    Section 6. Liquidation, Dissolution or Winding Up. (A) Upon any liquidation
(voluntary or otherwise), dissolution or winding up of the Corporation, no
distribution shall be made to the holders of shares of stock ranking junior
(either as to dividends or upon liquidation, dissolution or winding up) to the
Junior Preferred Stock unless, prior thereto, the holders of shares of Junior
Preferred Stock shall have received $100 per share, plus an amount equal to
accrued and unpaid dividends and distributions thereon, whether or not declared,
to the date of such payment (the "Junior Preferred Liquidation Preference").
Following the payment of the full amount of the Junior Preferred Liquidation
Preference, no additional distributions shall be made to the holders of shares
of Junior Preferred Stock unless, prior thereto, the holders of shares of Common
Stock shall have received an amount per share (the "Common Adjustment") equal to
the quotient obtained by dividing (i) the Junior Preferred Liquidation
Preference by (ii) 100 (as appropriately adjusted as set forth in subparagraph
(C) below to reflect such events as stock splits, stock dividends and
recapitalizations with respect to the Common Stock) (such number in clause (ii)
immediately above being referred to as the "Adjustment Number"). Following the
payment of the full amount of the Junior Preferred Liquidation Preference and
the Common Adjustment in respect of all outstanding shares of Junior Preferred
Stock and Common Stock, respectively, holders of Junior Preferred Stock and
holders of shares of Common Stock shall receive their ratable and proportionate
share of the remaining assets to be distributed in the ratio of the Adjustment
Number to one (1) with respect to such Junior Preferred Stock and Common Stock,
on a per share basis, respectively.

    (B) In the event, however, that there are not sufficient assets available to
permit payment in full of the Junior Preferred Liquidation Preference and the
liquidation preferences of all other series of

                                      D-4

<PAGE>

preferred stock, if any, which rank on a parity with the Junior Preferred Stock,
then such remaining assets shall be distributed ratably to the holders of such
parity shares in proportion to their respective liquidation preferences. In the
event, however, that there are not sufficient assets available to permit payment
in full of the Common Adjustment, then such remaining assets shall be
distributed ratably to the holders of Common Stock.

    (C) In the event the Corporation shall at any time after November 21, 1990,
(i) declare any dividend on Common Stock payable in shares of Common Stock, (ii)
subdivide the outstanding Common Stock, or (iii) combine the outstanding Common
Stock into a smaller number of shares, then in each such case the Adjustment
Number in effect immediately prior to such event shall be adjusted by
multiplying such Adjustment Number by a fraction the numerator of which is the
number of shares of Common Stock outstanding immediately after such event and
the denominator of which is the number of shares of Common Stock that were
outstanding immediately prior to such event.

    Section 7. Consolidation, Merger, Etc. In case the Corporation should enter
into any consolidation, merger, combination or other transaction in which the
shares of Common Stock are exchanged for or changed into other stock or
securities, cash and/or any other property, then in any such case each share of
Junior Preferred Stock shall at the same time be similarly exchanged or changed
into an amount per share, subject to the provision for adjustment hereinafter
set forth, equal to 100 times the aggregate amount of stock, securities, cash
and/or any other property (payable in kind), as the case may be, into which or
for which each share of Common Stock is changed or exchanged. In the event the
Corporation shall at any time after November 21, 1990 declare or pay any
dividend on the Common Stock payable in shares of Common Stock, or effect a
subdivision or combination or consolidation of the outstanding shares of Common
Stock (by reclassification or otherwise than by payment of a dividend in shares
of Common Stock) into a greater or lesser number of shares of Common Stock, then
in each such case the amount set forth in the preceding sentence with respect to
the exchange of change of shares of Junior Preferred Stock shall be adjusted by
multiplying such amount by a fraction, the numerator of which is the number of
shares of Common Stock outstanding immediately after such event and the
denominator of which is the number of shares of Common Stock that were
outstanding immediately prior to such event.

    Section 8. Ranking. The Junior Preferred Stock shall rank junior, as to
dividends and upon liquidation, dissolution or winding up, to (a) the Common
Stock, (b) the Preferred Stock with Cumulative and Adjustable Dividends, $20 par
value, (c) any other class of capital stock of the Corporation unless the terms
of such class shall expressly provide otherwise, and (d), to the extent
permitted by the Restated Articles of Incorporation, all other series of
Preferred Stock issued by the Corporation.

    Section 9. No Redemption. The shares of Junior Preferred Stock shall not be
redeemable.

    Section 10. Fractional Shares. The Junior Preferred Stock may be issued in
fractions of a share which shall entitle the holder, in proportion to such
holder's fractional shares, to exercise voting rights, receive dividends,
participate in distributions and to have the benefit of all other rights of
holders of shares of Junior Preferred Stock.

                                      D-5

<PAGE>
                                                                       EXHIBIT E
 
                          FLEET FINANCIAL GROUP, INC.
            PREFERRED STOCK WITH CUMULATIVE AND ADJUSTABLE DIVIDENDS
 
    (a) Designation. The designation of this series of Preferred Stock shall be
"Preferred Stock with Cumulative and Adjustable Dividends" (hereinafter called
this "Series") and the number of shares constituting this Series is 688,700.
Shares of this Series shall have a stated value of $50 per share. The number of
authorized shares of this Series may be reduced by further resolution duly
adopted by the Board and by the filing of a certificate pursuant to the
provisions of the Rhode Island Business Corporation Act stating that such
reduction has been so authorized, but the number of authorized shares of this
Series shall not be increased.
 
    (b) Dividend Rate.
 
        (1) The dividend rate on the shares of this Series shall be $.8875 per
    share for the period (the "Initial Dividend Period") from the date of their
    original issue to and including March 31, 1988. Dividend rates on the shares
    of this Series shall be for each quarterly dividend period (hereinafter
    referred to as a "Quarterly Dividend Period"; and the Initial Dividend
    Period or any Quarterly Dividend Period being hereinafter individually
    referred to as a "Dividend Period" and collectively referred to as "Dividend
    Periods") thereafter, which Quarterly Dividend Periods shall commence on
    January 1, April 1, July 1, and October 1, in each year and shall end on and
    include the day next preceding the first day of the next Quarterly Dividend
    Period, at a rate per annum of the stated value thereof of 2.25% below the
    Applicable Rate (as defined in paragraph (2) of this Section (b)) in respect
    of such Quarterly Dividend Period. Anything to the contrary herein
    notwithstanding, the dividend rate for any Quarterly Dividend Period shall
    in no event be less than 6% or greater than 12% per annum. Such dividends
    shall be cumulative from the date of original issue of such shares and shall
    be payable, when and as declared by the Board, on January 1, April 1, July
    1, and October 1, of each year, commencing on April 1, 1988. Each such
    dividend shall be paid to the holders of record of shares of this Series as
    they appear on the stock register of the Corporation on such record date,
    not exceeding 30 days preceding the payment date thereof, as shall be fixed
    by the Board. Dividends on account of arrears for any past Dividend Periods
    may be declared and paid at any time, without reference to any regular
    dividend payment date, to holders of record on such date, not exceeding 45
    days preceding the payment date thereof, as may be fixed by the Board.
 
        (2) Except as provided below in this paragraph, the "Applicable Rate"
    for any Quarterly Dividend Period shall be the highest of the Treasury Bill
    Rate, the Ten Year Constant Maturity Rate or the Twenty Year Constant
    Maturity Rate (each as hereinafter defined) for such Dividend Period. In the
    event that the Corporation determines in good faith that for any reason one
    or more of such rates cannot be determined for any Quarterly Dividend
    Period, then the Applicable Rate for such Quarterly Dividend Period shall be
    the higher of whichever of such rates can be so determined. In the event
    that the Corporation determines in good faith that none of such rates can be
    determined for any Quarterly Dividend Period, then the Applicable Rate in
    effect for the preceding Dividend Period shall be continued for such
    Dividend Period.
 
        (3) Except as provided below in this paragraph, the "Treasury Bill Rate"
    for each Quarterly Dividend Period shall be the arithmetic average of the
    two most recent weekly per annum market discount rates (or the one weekly
    per annum market discount rate, if only one such rate shall be published
    during the relevant Calendar Period as provided below) for three-month U.S.
    Treasury bills, as published weekly by the Federal Reserve Board during the
    Calendar Period immediately prior to the last ten calendar days of the
    March, June, September or December, as the case may be, prior to the
    Quarterly Dividend Period for which the dividend rate on this Series is
    being
 
                                      E-1
<PAGE>

    determined. In the event that the Federal Reserve Board does not publish
    such a weekly per annum market discount rate during such Calendar Period,
    then the Treasury Bill Rate for such Dividend Period shall be the arithmetic
    average of the two most recent weekly per annum market discount rates (or
    the one weekly per annum market discount rate, if only one such rate shall
    be published during the relevant Calendar Period as provided below) for
    three-month U.S. Treasury bills, as published weekly during such Calendar
    Period by any Federal Reserve Bank or by any U.S. Government department or
    agency selected by the Corporation. In the event that a per annum market
    discount rate for three-month U.S. Treasury bills shall not be published by
    the Federal Reserve Board or by any Federal Reserve Bank or by any U.S.
    Government department or agency during such Calendar Period, then the
    Treasury Bill Rate for such Dividend Period shall be the arithmetic average
    of the two most recent weekly per annum market discount rates (or the one
    weekly per annum market discount rate, if only one such rate shall be
    published during the relevant Calendar Period as provided below) for all of
    the U.S. Treasury bills then having maturities of not less than 80 nor more
    than 100 days, as published during such Calendar Period by the Federal
    Reserve Board or, if the Federal Reserve Board shall not publish such rates,
    by any Federal Reserve Bank or by any U.S. Government department or agency
    selected by the Corporation. In the event that the Corporation determines in
    good faith that for any reason no such U.S. Treasury Bill Rates are
    published as provided above during such Calendar Period, then the Treasury
    Bill Rate for such Dividend Period shall be the arithmetic average of the
    per annum market discount rates based upon the closing bids during such
    Calendar Period for each of the issues of marketable noninterest-bearing
    U.S. Treasury securities with a maturity of not less than 80 nor more than
    100 days from the date of each such quotation, as quoted daily for each
    business day in New York City (or less frequently if daily quotations shall
    not be generally available) to the Corporation by at least three recognized
    U.S. Government securities dealers selected by the Corporation. In the event
    that the Corporation determines in good faith that for any reason the
    Corporation cannot determine the Treasury Bill Rate for any Quarterly
    Dividend Period as provided above in this paragraph, the Treasury Bill Rate
    for such Dividend Period shall be the arithmetic average of the per annum
    market discount rates based upon the closing bids during such Calendar
    Period for each of the issues of marketable interest-bearing U.S. Treasury
    securities with a maturity of not less than 80 nor more than 100 days from
    the date of each such quotation, as quoted daily for each business day in
    New York City (or less frequently if daily quotations shall not be generally
    available) to the Corporation by at least three recognized U.S. Government
    securities dealers selected by the Corporation.
 
        (4) Except as provided in this paragraph, the "Ten Year Constant
    Maturity Rate" for each Quarterly Dividend Period shall be the arithmetic
    average of the two most recent weekly per annum Ten Year Average Yields (or
    the one weekly per annum Ten Year Average Yield, if only one such Yield
    shall be published during the relevant Calendar Period as provided below),
    as published weekly by the Federal Reserve Board during the Calendar Period
    immediately prior to the last ten calendar days of the March, June,
    September or December, as the case may be, prior to the Quarterly Dividend
    Period for which the dividend rate on this Series is being determined. In
    the event that the Federal Reserve Board does not publish such a weekly per
    annum Ten Year Average Yield during such Calendar Period, then the Ten Year
    Constant Maturity Rate for such Dividend Period shall be the arithmetic
    average of the two most recent weekly per annum Ten Year Average Yields (or
    the one weekly per annum Ten Year Average Yield, if only one such Yield
    shall be published during the relevant Calendar Period as provided below),
    as published weekly during such Calendar Period by any Federal Reserve Bank
    or by any U.S. Government department or agency selected by the Corporation.
    In the event that a per annum Ten Year Average Yield shall not be published
    by the Federal Reserve Board or by any Federal Reserve Bank or by any U.S.
    Government department or agency during such Calendar Period, then the Ten
    Year Constant Maturity Rate for such Dividend Period shall be the arithmetic
    average of the two most recent weekly per annum average yields to maturity
    (or the one weekly average yield to maturity, if only
 
                                      E-2
<PAGE>

    one such yield shall be published during the relevant Calendar Period as
    provided below) for all of the actively traded marketable U.S. Treasury
    fixed interest rate securities (other than Special Securities) then having
    maturities of not less than eight nor more than twelve years, as published
    during such Calendar Period by the Federal Reserve Board or, if the Federal
    Reserve Board shall not publish such yields, by any Federal Reserve Bank or
    by any U.S. Government department or agency selected by the Corporation. In
    the event that the Corporation determines in good faith that for any reason
    the Corporation cannot determine the Ten Year Constant Maturity Rate for any
    Quarterly Dividend Period as provided above in this paragraph, then the Ten
    Year Constant Maturity Rate for such Dividend Period shall be the arithmetic
    average of the per annum average yields to maturity based upon the closing
    bids during such Calendar Period for each of the issues of the actively
    traded marketable U.S. Treasury fixed interest rate securities (other than
    Special Securities) with a final maturity date not less than eight nor more
    than twelve years from the date of each such quotation, as quoted daily for
    each business day in New York City (or less frequently if daily quotations
    shall not be generally available) to the Corporation by at least three
    recognized U.S. Government securities dealers selected by the Corporation.
 
        (5) Except as provided below in the paragraph, the "Twenty Year Constant
    Maturity Rate" for each Quarterly Dividend Period shall be the arithmetic
    average of the two most recent weekly per annum Twenty Year Average Yields
    (or the one weekly per annum Twenty Year Average Yield, if only one such
    Yield shall be published during the relevant Calendar Period as provided
    below), as published weekly by the Federal Reserve Board during the Calendar
    Period immediately prior to the last ten calendar days of the March, June,
    September or December, as the case may be, prior to the Quarterly Dividend
    Period for which the dividend rate on this Series is being determined. In
    the event that the Federal Reserve Board does not publish such a weekly per
    annum Twenty Year Average Yield during such Calendar Period, then the Twenty
    Year Constant Maturity Rate for such Dividend Period shall be the arithmetic
    average of the two most recent weekly per annum Twenty Year Average Yields
    (or the one weekly per annum Twenty Year Average Yield, if only one such
    Yield shall be published during the relevant Calendar Period as provided
    below), as published weekly during such Calendar Period by any Federal
    Reserve Bank or by any U.S. Government department or agency selected by the
    Corporation. In the event that a per annum Twenty Year Average Yield shall
    not be published by the Federal Reserve Board or by any Federal Reserve Bank
    or by any U.S. Government department or agency during such Calendar Period,
    then the Twenty Year Constant Maturity Rate for such Dividend Period shall
    be the arithmetic average of the two most recent weekly per annum average
    yields to maturity (or the one weekly average yield to maturity, if only one
    such yield shall be published during the relevant Calendar Period as
    provided below) for all of the actively trade marketable U.S. Treasury fixed
    interest securities (other than Special Securities) then having maturities
    of not less than eighteen nor more than twenty-two years, as published
    during such Calendar Period by the Federal Reserve Board or, if the Federal
    Reserve Board shall not publish such yields, by any Federal Reserve Bank or
    by any U.S. Government department or agency selected by the Corporation. In
    the event that the Corporation determines in good faith that for any reason
    the Corporation cannot determine the Twenty Year Constant Maturity Rate for
    any Quarterly Dividend Period as provided above in this paragraph, then the
    Twenty Year Constant Maturity Rate for such Dividend Period shall be the
    arithmetic average of the per annum average yields to maturity based upon
    the closing bids during such Calendar Period for each of the issues of
    actively traded marketable U.S. Treasury fixed interest rate securities
    (other than Special Securities) with a final maturity date not less than
    eighteen nor more than twenty-two years from the date of each such
    quotation, as quoted daily for each business day in New York City (or less
    frequently if daily quotations shall not be generally available) to the
    Corporation by at least three recognized U.S. Government securities dealers
    selected by the Corporation.
 
                                      E-3
<PAGE>

        (6) The Treasury Bill Rate, the Ten Year Constant Maturity Rate and the
    Twenty Year Constant Maturity Rate shall each be rounded to the nearest five
    hundredths of a percentage point.
 
        (7) The dividend rate with respect to each Quarterly Dividend Period
    will be calculated as promptly as practicable by the Corporation according
    to the appropriate method described herein. The mathematical accuracy of
    each such calculation will be confirmed in writing by independent
    accountants of recognized standing. The Corporation will cause each dividend
    rate to be published in a newspaper of general circulation in New York City
    prior to the commencement of the new Quarterly Dividend Period to which it
    applies and will cause notice of such dividend rate to be enclosed with the
    dividend payment checks next mailed to the holders of shares of this Series.
 
        (8) For purposes of this Section (b), the term
 
           (i) "Calendar Period" shall mean 14 calendar days;
 
           (ii) "Special Securities" shall mean securities which can, at the
       option of the holder, be surrendered at face value in payment of any
       Federal estate tax or which provide tax benefits to the holder and are
       priced to reflect such tax benefits or which were originally issued at a
       deep or substantial discount.
 
           (iii) "Ten Year Average Yield" shall mean the average yield to
       maturity for actively traded marketable U.S. Treasury fixed interest rate
       securities (adjusted to constant maturities of ten years); and
 
           (iv) "Twenty Year Average Yield" shall mean the average yield to
       maturity for actively traded marketable U.S. Treasury fixed interest rate
       securities (adjusted to constant maturities of 20 years).
 
        (9) No full dividends shall be declared or paid or set apart for payment
    on Preferred Stock of any series ranking, as to dividends, on a parity with
    or junior to this Series for any period unless full cumulative dividends
    have been or contemporaneously are declared and paid or declared and a sum
    sufficient for the payment thereof set apart for such payment on this Series
    for all dividend payment periods terminating on or prior to the date of
    payment of such full cumulative dividends. When dividends are not paid in
    full, as aforesaid, upon the shares of this Series and any other Preferred
    Stock ranking on a parity as to dividends with this Series, all dividends
    declared upon shares of this Series and any other Preferred Stock ranking on
    a parity as to dividends with this Series shall be declared pro rata so that
    the amount of dividends declared per share on this Series and such other
    Preferred Stock shall in all cases bear to each other the same ratio that
    accrued dividends per share on the shares of this Series and such other
    Preferred Stock bear to each other. Holders of shares of this Series shall
    not be entitled to any dividend, whether payable in cash, property or
    stocks, in excess of full cumulative dividends, as herein provided, on this
    Series. No interest, or sum of money in lieu of interest, shall be payable
    in respect of any dividend payment or payments on this Series which may be
    in arrears.
 
        (10) So long as any shares of this Series are outstanding, no dividend
    (other than a dividend in Common Stock or in any other stock ranking junior
    to this Series as to dividends and upon liquidation and other than as
    provided in paragraph (9) of this Section (b)) shall be declared or paid or
    set aside for payment or other distribution declared or made upon the Common
    Stock or upon any other stock ranking junior to or on a parity with this
    Series as to dividends or upon liquidation, nor shall any Common Stock nor
    any other stock of the Corporation ranking junior to or on a parity with
    this Series as to dividends or upon liquidation be redeemed, purchased or
    otherwise acquired for any consideration (or any moneys paid to or made
    available for a sinking fund for the redemption of any shares of any such
    stock) by the Corporation (except by conversion into or exchange for stock
    of the Corporation ranking junior to this Series as to dividends and upon
 
                                      E-4
<PAGE>

    liquidation) unless, in each case, the full cumulative dividends on all
    outstanding shares of this Series shall have been paid for all past dividend
    payment periods.
 
        (11) Dividends payable on each share of this Series for each full
    Quarterly Dividend Period shall be computed by dividing the dividend rate
    for such Quarterly Dividend Period by four and applying such rate against
    the stated value, per share of this Series. Dividends payable on this Series
    for any period less than a full Quarterly Dividend Period shall be computed
    on the basis of a 360-day year consisting of 30-day months.
 
    (c) Redemption.
 
        (1) The shares of this Series shall not be redeemable prior to April 1,
    1988. On and after April 1, 1988, the Corporation, at its option, may redeem
    shares of this Series, as a whole or in part, at any time or from time to
    time, at a redemption price (i) in the case of any redemption on a
    redemption date occurring on or after April 1, 1988, and prior to April 1,
    1993, of $51.50 per share, and (ii) in the case of any redemption on a
    redemption date occurring on or after April 1, 1993, of $50.00 per share,
    plus, in each case, accrued and unpaid dividends thereon to the date fixed
    for redemption.
 
        (2) In the event that fewer than all the outstanding shares of this
    Series are to be redeemed, the number of shares to be redeemed shall be
    determined by the Board and the shares to be redeemed shall be determined by
    lot or pro rata as may be determined by the Board or by any other method as
    may be determined by the Board in its sole discretion to be equitable.
 
        (3) In the event the Corporation shall redeem shares of this Series,
    notice of such redemption shall be given by first class mail, postage
    prepaid, mailed not less than 30 nor more than 60 days prior to the
    redemption date, to each holder of record of the shares to be redeemed, at
    such holder's address as the same appears on the stock register of the
    Corporation. Each such notice shall state: (i) the redemption date; (ii) the
    number of shares of this Series to be redeemed and, if fewer than all the
    shares held by such holder are to be redeemed, the number of such shares to
    be redeemed from such holder; (iii) the redemption price; (iv) the place or
    places where certificates for such shares are to be surrendered for payment
    of the redemption price; and (v) that dividends on the shares to be redeemed
    will cease to accrue on such redemption date.
 
        (4) Notice having been mailed as aforesaid, from and after the
    redemption date (unless default shall be made by the Corporation in
    providing money for the payment of the redemption price) dividends on the
    shares of this Series so called for redemption shall cease to accrue, and
    said shares shall no longer be deemed to be outstanding, and all rights of
    the holders thereof as stockholders of the Corporation (except the right to
    receive from the Corporation the redemption price) shall cease. Upon
    surrender in accordance with said notice of the certificates for any shares
    so redeemed (properly endorsed or assigned for transfer, if the Board shall
    so require and the notice shall so state), such shares shall be redeemed by
    the Corporation at the redemption price aforesaid. In case fewer than all
    the shares represented by any such certificate are redeemed, a new
    certificate shall be issued representing the unredeemed shares without cost
    to the holder thereof.
 
        (5) Any shares of this Series which shall at any time have been redeemed
    shall, after such redemption, have the status of authorized but unissued
    shares of Preferred Stock, without designation as to series until such
    shares are once more designated as part of a particular series by the Board.
 
        (6) Notwithstanding the foregoing provisions of this Section (c), if any
    dividends on this Series are in arrears, no shares of this Series shall be
    redeemed unless all outstanding shares of this Series are simultaneously
    redeemed, and the Corporation shall not purchase or otherwise acquire any
    shares of this Series; provided, however, that the foregoing shall not
    prevent the purchase or
 
                                      E-5
<PAGE>

    acquisition of shares of this Series pursuant to a purchase or exchange
    offer made on the same terms to holders of all outstanding shares of this
    Series.
 
    (d) Conversion or Exchange. The holders of shares of this Series shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.
 
    (e) Voting. The shares of this Series shall not have any voting powers
either general or special, except that
 
        (1) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series at the time outstanding, given
    in person or by proxy, either in writing by a vote at a meeting called for
    the purpose at which the holders of shares of this Series shall vote
    together as a separate class, shall be necessary for authorizing, effecting
    or validating the amendment, alteration or repeal of any of the provisions
    of the Articles of Incorporation of the Corporation or of any certificate
    amendatory thereof or supplemental thereto (including any Certificate of
    Designation, Preferences and Rights or any similar document relating to any
    series of Preferred Stock) which would adversely affect the preferences,
    rights, powers or privileges of this Series;
 
        (2) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series and all other series of
    Preferred Stock ranking on a parity with shares of this Series, either as to
    dividends or upon liquidation, at the time outstanding, given in person or
    by proxy, either in writing or by a vote at a meeting called for the purpose
    at which the holders of shares of this Series and such other series of
    Preferred Stock shall vote together as a single class without regard to
    series, shall be necessary for authorizing, effecting or validating the
    creation, authorization or issue of any shares of any class of stock of the
    Corporation ranking prior to the shares of this Series as to dividends or
    upon liquidation, or the reclassification or any authorized stock of the
    Corporation into any such prior shares, or the creation, authorization or
    issue of any obligation or security convertible into or evidencing the right
    to purchase any such prior shares;
 
        (3) If at the time of any annual meeting of stockholders for the
    election of directors a default in preference dividends on the Preferred
    Stock shall exist, the number of directors constituting the Board of the
    Corporation shall be increased by two, and the holders of the Preferred
    Stock of all series shall have the right at such meeting, voting together as
    a single class without regard to series, to the exclusion of the holders of
    Common Stock, to elect two directors of the Corporation to fill such newly
    created directorships. Such right shall continue until there are no
    dividends in arrears upon the Preferred Stock. Each director elected by the
    holders of shares of Preferred Stock (herein called a "Preferred Director")
    shall continue to serve as such director for the full term for which he
    shall have been elected, notwithstanding that prior to the end of such term
    a default in preference dividends shall cease to exist. Any Preferred
    Director may be removed by, and shall not be removed except by, the vote of
    the holders of record of the outstanding shares of Preferred Stock, voting
    together as a single class without regard to series, at a meeting of the
    stockholders, or of the holders of shares of Preferred Stock, called for
    that purpose. So long as a default in any preference dividends on the
    Preferred Stock shall exist, (A) any vacancy in the office of a Preferred
    Director may be filled (except as provided in the following clause (B)) by
    an instrument in writing signed by the remaining Preferred Director and
    filed with the Corporation and (B) in the case of the removal of any
    Preferred Director, the vacancy may be filled by the vote of the holders of
    the outstanding shares of Preferred Stock, voting together as a single class
    without regard to series, at the same meeting at which such removal shall be
    voted. Each director appointed as aforesaid by the remaining Preferred
    Director shall be deemed, for all purposes hereof, to be a Preferred
    Director. Whenever the term of office of the Preferred Directors shall end
    and a default in preference
 
                                      E-6
<PAGE>

    dividends shall no longer exist, the number of directors constituting the
    Board of the Corporation shall be reduced by two. For the purposes hereof, a
    "default in preference dividends" on the Preferred Stock shall be deemed to
    exist whenever the amount of accrued dividends upon any series of the
    Preferred Stock shall be equivalent to six full quarter-yearly dividends or
    more, and, having so occurred, such default shall be deemed to exist
    thereafter until, but only until, all accrued dividends on all shares of
    Preferred Stock of each and every series then outstanding shall have been
    paid to the end of the last preceding quarterly dividend period.
 
    (f) Liquidation Rights.
 
        (1) Upon the dissolution, liquidation or winding up of the Corporation,
    the holders of the shares of this Series shall be entitled to receive out of
    the assets of the Corporation, before any payment or distribution shall be
    made on the Common Stock or on any other class of stock ranking junior to
    the Preferred Stock upon liquidation, the amount of $50.00 per share, plus a
    sum equal to all dividends (whether or not earned or declared) on such
    shares accrued and unpaid thereon to the date of final distribution.
 
        (2) Neither the sale of all or substantially all the property or
    business of the Corporation, nor the merger or consolidation of the
    Corporation into or with any other corporation or the merger or
    consolidation of any other corporation into or with the Corporation, shall
    be deemed to be a dissolution, liquidation or winding up, voluntary or
    involuntary, for the purpose of this Section (f).
 
        (3) After the payment to the holders of the shares of this Series of the
    full preferential amounts provided for in this Section (f), the holders of
    this Series as such shall have no right or claim to any of the remaining
    assets of the Corporation.
 
        (4) In the event the assets of the Corporation available for
    distribution to the holders of shares of this Series upon any dissolution,
    liquidation or winding up of the Corporation, whether voluntary or
    involuntary, shall be insufficient to pay in full all amounts to which such
    holders are entitled pursuant to paragraph 1 of this Section (f), no such
    distribution shall be made on account of any shares of any other class or
    series of Preferred Stock ranking on a parity with the shares of this Series
    upon such dissolution, liquidation or winding up unless proportionate
    distributive amounts shall be paid on account of the shares of this Series,
    ratably, in proportion to the full distributable amounts for which holders
    of all such parity shares are respectively entitled upon such dissolution,
    liquidation or winding up.
 
        (5) Upon the dissolution, liquidation or winding up of the Corporation,
    the holders of the shares of this Series then outstanding shall be entitled
    to be paid out of the assets of the Corporation available for distribution
    to its stockholders all amounts to which such holders are entitled pursuant
    to paragraph (1) of this Section (f) before any payment shall be made to the
    holders of any class of capital stock of the Corporation ranking junior upon
    liquidation of this Series.
 
    (g) Ranking of Classes of Stock. Any stock of any class or classes of the
Corporation shall be deemed to rank:
 
        (1) prior to the shares of this Series, either as to dividends or upon
    liquidation, if the holders of such class or classes shall be entitled to
    the receipt of dividends or of amounts distributable upon dissolution,
    liquidation or winding up of the Corporation, as the case may be, in
    preference or priority to the holders of shares of this Series;
 
        (2) on a parity with shares of this Series, either as to dividends or
    upon liquidation, whether or not the dividend rates, dividend payment dates
    or redemption or liquidation prices per share or sinking fund provisions, if
    any, be different from those of this Series, if the holders of such stock
 
                                      E-7
<PAGE>

    shall be entitled to the receipt of dividends or of amounts distributable
    upon dissolution, liquidation or winding up of the Corporation, as the case
    may be, in proportion to their respective dividend rates or liquidation
    prices, without preference or priority, one over the other, as between the
    holders of such stock and the holders of shares of this Series; and
 
        (3) junior to shares of this Series, either as to dividends or upon
    liquidation, if such class shall be Common Stock or if the holders of shares
    of this Series shall be entitled to receipt of dividends or of amounts
    distributable upon dissolution, liquidation or winding up of the
    Corporation, as the case may be, in preference or priority to the holders of
    shares of such class or classes.
 
                                      E-8
<PAGE>

                                                                       EXHIBIT F

                          FLEET FINANCIAL GROUP, INC.
                        9.30% CUMULATIVE PREFERRED STOCK

    (a) Designation. The designation of this series of Preferred Stock shall be
"9.30% Cumulative Preferred Stock" (hereinafter called the "Preferred Shares")
and the number of shares constituting this series shall be 575,000. Such
Preferred Shares shall have a stated value of $250 per share. The number of
authorized Preferred Shares may be reduced by further resolution duly adopted by
the Board and by the filing of a certificate pursuant to the provisions of the
Rhode Island Business Corporation Act stating that such reduction has been so
authorized, but the number of authorized Preferred Shares shall not be
increased.

    (b) Dividends.

        (1) Dividend periods ("Dividend Periods") shall commence on January 1,
    April 1, July 1 and October 1 in each year and shall end on and include the
    day next preceding the first day of the next Dividend Period. The dividend
    rate on the Preferred Shares from November 3, 1992 to and including December
    31, 1992 (the "Initial Dividend Period") and for each Dividend Period
    thereafter will be 9.30% per annum of the stated value thereof. Such
    dividends shall be cumulative from November 3, 1992 and shall be payable
    when and as declared by the Board, on January 15th, April 15th, July 15th
    and October 15th of each year, commencing January 15, 1993. Each such
    dividend shall be paid to the holders of record of Preferred Shares as they
    appear on the stock register of the Corporation on such record date, not
    exceeding 30 days preceding the payment date thereof, as shall be fixed by
    the Board. Dividends on account of arrears for any past Dividend Periods may
    be declared and paid at any time, without reference to any regular dividend
    payment date, to holders of record on such date, not exceeding 45 days
    preceding the payment date thereof, as may be fixed by the Board.

        (2) No full dividends shall be declared or paid or set apart for payment
    on Preferred Stock of any series ranking, as to dividends, on a parity with
    or junior to the Preferred Shares for any period unless full cumulative
    dividends have been or contemporaneously are declared and paid or declared
    and a sum sufficient for the payment thereof set apart for such payment on
    the Preferred Shares for all dividend payment periods terminating on or
    prior to the date of payment of such full cumulative dividends. When
    dividends are not paid in full, as aforesaid, upon the Preferred Shares and
    any other Preferred Stock ranking on a parity as to dividends with the
    Preferred Shares, all dividends declared upon shares of the Preferred Shares
    and any other Preferred Stock ranking on a parity as to dividends with the
    Preferred Shares shall be declared pro rata so that the amount of dividends
    declared per share on the Preferred Shares and such other Preferred Stock
    shall in all cases bear to each other the same ratio that accrued dividends
    per share on the Preferred Shares and such other Preferred Stock bear to
    each other. Holders of the Preferred Shares shall not be entitled to any
    dividend, whether payable in cash, property or stock, in excess of full
    cumulative dividends, as herein provided, on the Preferred Shares. No
    interest, or sum of money in lieu of interest, shall be payable in respect
    of any dividend payment or payments on the Preferred Shares which may be in
    arrears.

        (3) So long as any of the Preferred Shares are outstanding, no dividend
    (other than a dividend in Common Stock or in any other stock ranking junior
    to the Preferred Shares as to dividends and upon liquidation and other than
    as provided in paragraph (2) of this Section (b)) shall be declared or paid
    or set aside for payment or other distribution declared or made upon the
    Common Stock or upon any other stock ranking junior to or on a parity with
    the Preferred Shares as to dividends or upon liquidation, nor shall any
    Common Stock nor any other stock of the Corporation ranking

                                      F-1

<PAGE>

    junior to or on a parity with the Preferred Shares as to dividends or upon
    liquidation be redeemed, purchased or otherwise acquired for any
    consideration (or any moneys be paid to or made available for a sinking fund
    for the redemption of any shares of any such stock) by the Corporation
    (except by conversion into or exchange for stock of the Corporation ranking
    junior to the Preferred Shares as to dividends and upon liquidation) unless,
    in each case, the full cumulative dividends on all outstanding Preferred
    Shares shall have been paid for all past dividend payment periods.

        (4) Dividends payable on each Preferred Share for each Dividend Period
    shall be computed by annualizing the applicable dividend rate and dividing
    by four. Dividends payable on the Preferred Shares for any period less than
    a full Dividend Period shall be computed on the basis of a 360-day year
    consisting of twelve 30-day months.

    (c) Redemption.

        (1) The Preferred Shares shall not be redeemable prior to October 15,
    1997. On and after October 15, 1997, the Corporation, at its option, may
    redeem the Preferred Shares, as a whole or in part, at any time or from time
    to time at a redemption price equal to $250 per share plus accrued and
    unpaid dividends thereon to the date fixed for redemption.

        (2) In the event that fewer than all the outstanding Preferred Shares
    are to be redeemed, the number of shares to be redeemed shall be determined
    by the Board and the shares to be redeemed shall be determined by lot or pro
    rata as may be determined by the Board of the Corporation or by any duly
    authorized committee thereof or by any other method as may be determined by
    the Board of the Corporation or by any duly authorized committee thereof in
    its sole discretion to be equitable, provided that such method satisfies any
    applicable requirements of any securities exchange on which the Preferred
    Shares are listed.

        (3) In the event the Corporation shall redeem Preferred Shares, notice
    of such redemption shall be given by first class mail, postage prepaid,
    mailed not less than 30 nor more than 60 days prior to the redemption date,
    to each holder of record of the shares to be redeemed, at such holder's
    address as the same appears on the stock register of the Corporation. Each
    such notice shall state: (i) the redemption date; (ii) the number of
    Preferred Shares to be redeemed and, if fewer than all the shares held by
    such holder are to be redeemed, the number of such shares to be redeemed
    from such holder; (iii) the redemption price; (iv) the place or places where
    certificates for such shares are to be surrendered for payment of the
    redemption price; and (v) that dividends on the shares to be redeemed will
    cease to accrue on such redemption date.

        (4) Notice having been mailed as aforesaid, from and after the
    redemption date (unless default shall be made by the Corporation in
    providing money for the payment of the redemption price) dividends on the
    Preferred Shares so called for redemption shall cease to accrue, and said
    shares shall no longer be deemed to be outstanding, and all rights of the
    holders thereof as stockholders of the Corporation (except the right to
    receive from the Corporation the redemption price) shall cease. Upon
    surrender in accordance with said notice of the certificates for any shares
    so redeemed (properly endorsed or assigned for transfer, if the Board of the
    Corporation or any duly authorized committee thereof shall so require and
    the notice shall so state), such shares shall be redeemed by the Corporation
    at the redemption price aforesaid. In case fewer than all the shares
    represented by any such certificate are redeemed, a new certificate shall be
    issued representing the unredeemed shares without cost to the holder
    thereof.

        (5) Any of the Preferred Shares which shall at any time have been
    redeemed shall, after such redemption, have the status of authorized but
    unissued shares of Preferred Stock, without designation as to series until
    such shares are once more designated as part of a particular series by the
    Board of the Corporation or any duly authorized committee thereof.

                                      F-2

<PAGE>

        (6) Notwithstanding the foregoing provisions of this Section (c), if any
    dividends on the Preferred Shares are in arrears, no Preferred Shares shall
    be redeemed unless all outstanding Preferred Shares of this series are
    simultaneously redeemed, and the Corporation shall not purchase or otherwise
    acquire any Preferred Shares; provided, however, that the foregoing shall
    not prevent the purchase or acquisition of Preferred Shares pursuant to a
    purchase or exchange offer made on the same terms to holders of all
    outstanding Preferred Shares.

    (d) Conversion or Exchange. The holders of the Preferred Shares shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

    (e) Voting. The Preferred Shares shall not have any voting powers, either
general or special, except that

        (i) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the Preferred Shares at the time outstanding, given in
    person or by proxy, either in writing or by a vote at a meeting called for
    the purpose at which the holders of Preferred Shares shall vote together as
    a separate class, shall be necessary for authorizing, effecting or
    validating the amendment, alteration or repeal of any of the provisions of
    the Articles of Incorporation or of any certificate amendatory thereof or
    supplemental thereto (including any Certificate of Designation, Preferences
    and Rights or any similar document relating to any series of Preferred
    Stock) which would adversely affect the preferences, rights, powers or
    privileges of the Preferred Shares;

        (ii) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the Preferred Shares and all other series of Preferred
    Stock ranking on a parity with the Preferred Shares, either as to dividends
    or upon liquidation, at the time outstanding, given in person or by proxy,
    either in writing or by a vote at a meeting called for the purpose at which
    the holders of Preferred Shares and such other series of Preferred Stock
    shall vote together as a single class without regard to series, shall be
    necessary for authorizing, effecting or validating the creation,
    authorization or issue of any shares of any class of stock of the
    Corporation ranking prior to the Preferred Shares as to dividends or upon
    liquidation, or the reclassification of any authorized stock of the
    Corporation into any such prior shares, or the creation, authorization or
    issue of any obligation or security convertible into or evidencing the right
    to purchase any such prior shares;

        (iii) If at the time of any annual meeting of stockholders for the
    election of directors a default in preference dividends (as defined below)
    on the Preferred Stock shall exist, the number of directors constituting the
    Board of the Corporation shall be increased by two, and the holders of the
    Preferred Stock of all series shall have the right at such meeting, voting
    together as a single class without regard to series, to the exclusion of the
    holders of common stock, to elect two directors of the Corporation to fill
    such newly created directorships. Such right shall continue until there are
    no dividends in arrears upon the Preferred Stock. Each director elected by
    the holders of shares of Preferred Stock (herein called a "Preferred
    Director") shall continue to serve as such director for the full term for
    which he or she shall have been elected, notwithstanding that prior to the
    end of such term a default in preference dividends shall cease to exist. Any
    Preferred Director may be removed by, and shall not be removed except by,
    the vote of the holders of record of the outstanding shares of Preferred
    Stock, voting together as a single class without regard to series, at a
    meeting of the stockholders, or of the holders of shares of Preferred Stock,
    called for the purpose. So long as a default in any preference dividends on
    the Preferred Stock shall exist, (a) any vacancy in the office of a
    Preferred Director may be filled (except as provided in the following clause
    (b)) by an instrument in writing signed by the remaining Preferred Director
    and filed with the Corporation and (b) in case of the removal of any
    Preferred Director, the vacancy may be filled by the vote of

                                      F-3

<PAGE>

    the holders of the outstanding shares of Preferred Stock, voting together as
    a single class without regard to series, at the same meeting at which such
    removal shall be voted. Each director appointed as aforesaid by the
    remaining Preferred Director shall be deemed, for all purposes hereof, to be
    a Preferred Director. Whenever the term of office of the Preferred Directors
    shall end and a default in preference dividends shall no longer exist, the
    number of directors constituting the Board of the Corporation shall be
    reduced by two. For the purposes hereof, a "default in preference dividends"
    on the Preferred Stock shall be deemed to exist whenever the amount of
    accrued dividends upon any series of Preferred Stock shall be equivalent to
    six full quarter-yearly dividends or more, and, having so occurred, such
    default shall be deemed to exist thereafter until, but only until, all
    accrued dividends on all shares of Preferred Stock of each and every series
    then outstanding shall have been paid to the end of the last preceding
    quarterly dividend period.

    (f) Liquidation Rights.

        (1) Upon the voluntary or involuntary dissolution, liquidation or
    winding up of the Corporation, the holders of the Preferred Shares shall be
    entitled to receive, before any payment or distribution shall be made on the
    Common Stock or on any other class of stock ranking junior to the Preferred
    Shares upon liquidation, the amount of $250 per share, plus a sum equal to
    all dividends (whether or not earned or declared) on such shares accrued and
    unpaid thereon to the date of final distribution.

        (2) Neither the sale of all or substantially all of the property or
    business of the Corporation, nor the merger or consolidation of the
    Corporation into or with any other corporation, nor the merger or
    consolidation of any other corporation into or with the Corporation, shall
    be deemed to be a dissolution, liquidation or winding up, voluntary or
    involuntary, for the purpose of this Section (f).

        (3) After the payment to the holders of the Preferred Shares of the full
    preferential amounts provided for in this Section (f), the holders of the
    Preferred Shares as such shall have no right or claim to any of the
    remaining assets of the Corporation.

        (4) In the event the assets of the Corporation available for
    distribution to the holders of the Preferred Shares upon any dissolution,
    liquidation or winding up of the Corporation, whether voluntary or
    involuntary, shall be insufficient to pay in full all amounts to which such
    holders are entitled pursuant to paragraph (l) of this Section (f), no such
    distribution shall be made on account of any shares of any other class or
    series of Preferred Stock ranking on a parity with the Preferred Shares upon
    such dissolution, liquidation or winding up unless proportionate
    distributive amounts shall be paid on account of the Preferred Shares,
    ratably, in proportion to the full distributable amounts for which holders
    of all such parity shares are respectively entitled upon such dissolution,
    liquidation or winding up.

        (5) Upon the voluntary or involuntary dissolution, liquidation or
    winding up of the Corporation, the holders of the Preferred Shares then
    outstanding shall be entitled to be paid out of the assets of the
    Corporation available for distribution to its stockholders all amounts to
    which such holders are entitled pursuant to paragraph (1) of this Section
    (f) before any payment shall be made to the holders of any class of capital
    stock of the Corporation ranking junior upon liquidation to the Preferred
    Shares.

    (g) Ranking of Classes of Stock. For purposes of this resolution, any stock
of any class or classes of the Corporation shall be deemed to rank:

        (1) prior to the Preferred Shares, either as to dividends or upon
    liquidation, if the holders of such class or classes shall be entitled to
    the receipt of dividends or of amounts distributable upon

                                      F-4

<PAGE>

    voluntary or involuntary dissolution, liquidation or winding up of the
    Corporation, as the case may be, in preference or priority to the holders of
    the Preferred Shares;

        (2) on a parity with the Preferred Shares, either as to dividends or
    upon liquidation, whether or not the dividend rates, dividend payment dates
    or redemption or liquidation prices per share or sinking fund provisions, if
    any, be different from those of the Preferred Shares, if the holders of such
    stock shall be entitled to the receipt of dividends or of amounts
    distributable upon voluntary or involuntary dissolution, liquidation or
    winding up of the Corporation, as the case may be, in proportion to their
    respective dividend rates or liquidation prices, without preference or
    priority, one over the other, as between the holders of such stock and the
    holders of the Preferred Shares; and

        (3) junior to the Preferred Shares, either as to dividends or upon
    liquidation, if such class shall be Common Stock or if the holders of the
    Preferred Shares shall be entitled to receipt of dividends or of amounts
    distributable upon voluntary or involuntary dissolution, liquidation or
    winding up of the Corporation, as the case may be, in preference or priority
    to the holders of shares of such class or classes.

                                      F-5

<PAGE>

                                                                       EXHIBIT G

                          FLEET FINANCIAL GROUP, INC.
                        9.35% CUMULATIVE PREFERRED STOCK

    (a) Designation. The designation of this series of Preferred Stock shall be
"9.35% Cumulative Preferred Stock" (hereinafter called the "Preferred Shares")
and the number of shares constituting this series shall be 500,000. Such
Preferred Shares shall have a stated value of $250 per share. The number of
authorized Preferred Shares may be reduced by further resolution duly adopted by
the Board and by the filing of a certificate pursuant to the provisions of the
Rhode Island Business Corporation Act stating that such reduction has been so
authorized, but the number of authorized Preferred Shares shall not be
increased.

    (b) Dividends.

        (1) Dividend periods ("Dividend Periods") shall commence on January 15,
    April 15, July 15 and October 15 in each year and shall end on and include
    the day next preceding the first day of the next Dividend Period. The
    dividend rate on the Preferred Shares from January 26, 1995 to and including
    April 14, 1995 (the "Initial Dividend Period") and for each Dividend Period
    thereafter will be 9.35% per annum of the stated value thereof. Such
    dividends shall be cumulative from January 26, 1995 and shall be payable
    when and as declared by the Board, on January 15, April 15, July 15 and
    October 15 of each year, commencing April 15, 1995. Each such dividend shall
    be paid to the holders of record of Preferred Shares as they appear on the
    stock register of the Corporation on such record date, not exceeding 30 days
    preceding the payment date thereof, as shall be fixed by the Board.
    Dividends on account of arrears for any past Dividend Periods may be
    declared and paid at any time, without reference to any regular dividend
    payment date, to holders of record on such date, not exceeding 45 days
    preceding the payment date thereof, as may be fixed by the Board.

        (2) No full dividends shall be declared or paid or set apart for payment
    on Preferred Stock of any series ranking, as to dividends, on a parity with
    or junior to the Preferred Shares for any period unless full cumulative
    dividends have been or contemporaneously are declared and paid or declared
    and a sum sufficient for the payment thereof set apart for such payment on
    the Preferred Shares for all dividend payment periods terminating on or
    prior to the date of payment of such full cumulative dividends. When
    dividends are not paid in full, as aforesaid, upon the Preferred Shares and
    any other Preferred Stock ranking on a parity as to dividends with the
    Preferred Shares, all dividends declared upon shares of the Preferred Shares
    and any other Preferred Stock ranking on a parity as to dividends with the
    Preferred Shares shall be declared pro rata so that the amount of dividends
    declared per share on the Preferred Shares and such other Preferred Stock
    shall in all cases bear to each other the same ratio that accrued dividends
    per share on the Preferred Shares and such other Preferred Stock bear to
    each other. Holders of the Preferred Shares shall not be entitled to any
    dividend, whether payable in cash, property or stock, in excess of full
    cumulative dividends, as herein provided, on the Preferred Shares. No
    interest, or sum of money in lieu of interest, shall be payable in respect
    of any dividend payment or payments on the Preferred Shares which may be in
    arrears.

        (3) So long as any of the Preferred Shares are outstanding, no dividend
    (other than a dividend in Common Stock or in any other stock ranking junior
    to the Preferred Shares as to dividends and upon liquidation and other than
    as provided in paragraph (2) of this Section (b)) shall be declared or paid
    or set aside for payment or other distribution declared or made upon the
    Common Stock or upon any other stock ranking junior to or on a parity with
    the Preferred Shares as to dividends or upon liquidation, nor shall any
    Common Stock nor any other stock of the Corporation ranking

                                      G-1

<PAGE>

    junior to or on a parity with the Preferred Shares as to dividends or upon
    liquidation be redeemed, purchased or otherwise acquired for any
    consideration (or any moneys be paid to or made available for a sinking fund
    for the redemption of any shares of any such stock) by the Corporation
    (except by conversion into or exchange for stock of the Corporation ranking
    junior to the Preferred Shares as to dividends and upon liquidation) unless,
    in each case, the full cumulative dividends on all outstanding Preferred
    Shares shall have been paid for all past dividend payment periods.

        (4) Dividends payable on each Preferred Share for each Dividend Period
    shall be computed by annualizing the applicable dividend rate and dividing
    by four. Dividends payable on the Preferred Shares for any period less than
    a full Dividend Period shall be computed on the basis of a 360-day year
    consisting of twelve 30-day months.

    (c) Redemption.

        (1) The Preferred Shares shall not be redeemable prior to January 15,
    2000. On and after January 15, 2000, the Corporation, at its option, may
    redeem the Preferred Shares, as a whole or in part, at any time or from time
    to time at a redemption price equal to $250 per share plus accrued and
    unpaid dividends thereon to the date fixed for redemption. Notwithstanding
    the foregoing, to the extent applicable law requires, the Preferred Shares
    may not be redeemed by the Corporation without the prior approval of the
    Board of Governors of the Federal Reserve System.

        (2) In the event that fewer than all the outstanding Preferred Shares
    are to be redeemed, the number of shares to be redeemed shall be determined
    by the Board and the shares to be redeemed shall be determined by lot or pro
    rata as may be determined by the Board of the Corporation or by any duly
    authorized committee thereof or by any other method as may be determined by
    the Board of the Corporation or by any duly authorized committee thereof in
    its sole discretion to be equitable, provided that such method satisfies any
    applicable requirements of any securities exchange on which the Preferred
    Shares are listed.

        (3) In the event the Corporation shall redeem Preferred Shares, notice
    of such redemption shall be given by first class mail, postage prepaid,
    mailed not less than 30 nor more than 60 days prior to the redemption date,
    to each holder of record of the shares to be redeemed, at such holder's
    address as the same appears on the stock register of the Corporation. Each
    such notice shall state: (i) the redemption date; (ii) the number of
    Preferred Shares to be redeemed and, if fewer than all the shares held by
    such holder are to be redeemed, the number of such shares to be redeemed
    from such holder; (iii) the redemption price; (iv) the place or places where
    certificates for such shares are to be surrendered for payment of the
    redemption price; and (v) that dividends on the shares to be redeemed will
    cease to accrue on such redemption date.

        (4) Notice having been mailed as aforesaid, from and after the
    redemption date (unless default shall be made by the Corporation in
    providing money for the payment of the redemption price) dividends on the
    Preferred Shares so called for redemption shall cease to accrue, and said
    shares shall no longer be deemed to be outstanding, and all rights of the
    holders thereof as stockholders of the Corporation (except the right to
    receive from the Corporation the redemption price) shall cease. Upon
    surrender in accordance with said notice of the certificates for any shares
    so redeemed (properly endorsed or assigned for transfer, if the Board of the
    Corporation or any duly authorized committee thereof shall so require and
    the notice shall so state), such shares shall be redeemed by the Corporation
    at the redemption price aforesaid. In case fewer than all the shares
    represented by any such certificate are redeemed, a new certificate shall be
    issued representing the unredeemed shares without cost to the holder
    thereof.

        (5) Any of the Preferred Shares which shall at any time have been
    redeemed shall, after such redemption, have the status of authorized but
    unissued shares of Preferred Stock, without

                                      G-2

<PAGE>

    designation as to series until such shares are once more designated as part
    of a particular series by the Board of the Corporation or any duly
    authorized committee thereof.

        (6) Notwithstanding the foregoing provisions of this Section (c), if any
    dividends on the Preferred Shares are in arrears, no Preferred Shares shall
    be redeemed unless all outstanding Preferred Shares of this series are
    simultaneously redeemed, and the Corporation shall not purchase or otherwise
    acquire any Preferred Shares; provided, however, that the foregoing shall
    not prevent the purchase or acquisition of Preferred Shares pursuant to a
    purchase or exchange offer made on the same terms to holders of all
    outstanding Preferred Shares.

    (d) Conversion or Exchange. The holders of the Preferred Shares shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

    (e) Voting. The Preferred Shares shall not have any voting powers, either
general or special, except that

        (i) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the Preferred Shares at the time outstanding, given in
    person or by proxy, either in writing or by a vote at a meeting called for
    the purpose at which the holders of Preferred Shares shall vote together as
    a separate class, shall be necessary for authorizing, effecting or
    validating the amendment, alteration or repeal of any of the provisions of
    the Articles of Incorporation or of any certificate amendatory thereof or
    supplemental thereto (including any Certificate of Designation, Preferences
    and Rights or any similar document relating to any series of Preferred
    Stock) which would adversely affect the preferences, rights, powers or
    privileges of the Preferred Shares;

        (ii) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the Preferred Shares and all other series of Preferred
    Stock ranking on a parity with the Preferred Shares, either as to dividends
    or upon liquidation, at the time outstanding, given in person or by proxy,
    either in writing or by a vote at a meeting called for the purpose at which
    the holders of Preferred Shares and such other series of Preferred Stock
    shall vote together as a single class without regard to series, shall be
    necessary for authorizing, effecting or validating the creation,
    authorization or issue of any shares of any class of stock of the
    Corporation ranking prior to the Preferred Shares as to dividends or upon
    liquidation, or the reclassification of any authorized stock of the
    Corporation into any such prior shares, or the creation, authorization or
    issue of any obligation or security convertible into or evidencing the right
    to purchase any such prior shares;

        (iii) If at the time of any annual meeting of stockholders for the
    election of directors a default in preference dividends (as defined below)
    on the Preferred Stock shall exist, the number of directors constituting the
    Board of the Corporation shall be increased by two, and the holders of the
    Preferred Stock of all series shall have the right at such meeting, voting
    together as a single class without regard to series, to the exclusion of the
    holders of common stock, to elect two directors of the Corporation to fill
    such newly created directorships. Such right shall continue until there are
    no dividends in arrears upon the Preferred Stock. Each director elected by
    the holders of shares of Preferred Stock (herein called a "Preferred
    Director") shall continue to serve as such director for the full term for
    which he or she shall have been elected, notwithstanding that prior to the
    end of such term a default in preference dividends shall cease to exist. Any
    Preferred Director may be removed by, and shall not be removed except by,
    the vote of the holders of record of the outstanding shares of Preferred
    Stock, voting together as a single class without regard to series, at a
    meeting of the stockholders, or of the holders of shares of Preferred Stock,
    called for the purpose. So long as a default in any preference dividends on
    the Preferred Stock shall exist, (a) any vacancy in the office

                                      G-3

<PAGE>

    of a Preferred Director may be filled (except as provided in the following
    clause (b)) by an instrument in writing signed by the remaining Preferred
    Director and filed with the Corporation and (b) in the case of the removal
    of any Preferred Director, the vacancy may be filled by the vote of the
    holders of the outstanding shares of Preferred Stock, voting together as a
    single class without regard to series, at the same meeting at which such
    removal shall be voted. Each director appointed as aforesaid by the
    remaining Preferred Director shall be deemed, for all purposes hereof, to be
    a Preferred Director. Whenever the term of office of the Preferred Directors
    shall end and a default in preference dividends shall no longer exist, the
    number of directors constituting the Board of the Corporation shall be
    reduced by two. For the purposes hereof, a "default in preference dividends"
    on the Preferred Stock shall be deemed to exist whenever the amount of
    accrued dividends upon any series of Preferred Stock shall be equivalent to
    six full quarter-yearly dividends or more, and, having so occurred, such
    default shall be deemed to exist thereafter until, but only until, all
    accrued dividends on all shares of Preferred Stock of each and every series
    then outstanding shall have been paid to the end of the last preceding
    quarterly dividend period.

    (f) Liquidation Rights.

        (1) Upon the voluntary or involuntary dissolution, liquidation or
    winding up of the Corporation, the holders of the Preferred Shares shall be
    entitled to receive, before any payment or distribution shall be made on the
    Common Stock or on any other class of stock ranking junior to the Preferred
    Shares upon liquidation, the amount of $250 per share, plus a sum equal to
    all dividends (whether or not earned or declared) on such shares accrued and
    unpaid thereon to the date of final distribution.

        (2) Neither the sale of all or substantially all of the property or
    business of the Corporation, nor the merger or consolidation of the
    Corporation into or with any other corporation, nor the merger or
    consolidation of any other corporation into or with the Corporation, shall
    be deemed to be a dissolution, liquidation or winding up, voluntary or
    involuntary, for the purpose of this Section (f).

        (3) After the payment to the holders of the Preferred Shares of the full
    preferential amounts provided for in this Section (f), the holders of the
    Preferred Shares as such shall have no right or claim to any of the
    remaining assets of the Corporation.

        (4) In the event the assets of the Corporation available for
    distribution to the holders of the Preferred Shares upon any dissolution,
    liquidation or winding up of the Corporation, whether voluntary or
    involuntary, shall be insufficient to pay in full all amounts to which such
    holders are entitled pursuant to paragraph (1) of this Section (f), no such
    distribution shall be made on account of any shares of any other class or
    series of Preferred Stock ranking on a parity with the Preferred Shares upon
    such dissolution, liquidation or winding up unless proportionate
    distributive amounts shall be paid on account of the Preferred Shares,
    ratably, in proportion to the full distributable amounts for which holders
    of all such parity shares are respectively entitled upon such dissolution,
    liquidation or winding up.

        (5) Upon the voluntary or involuntary dissolution, liquidation or
    winding up of the Corporation, the holders of the Preferred Shares then
    outstanding shall be entitled to be paid out of the assets of the
    Corporation available for distribution to its stockholders all amounts to
    which such holders are entitled pursuant to paragraph (1) of this Section
    (f) before any payment shall be made to the holders of any class of capital
    stock of the Corporation ranking junior upon liquidation to the Preferred
    Shares.

                                      G-4

<PAGE>

    (g) Ranking of Classes of Stock. For purposes of this resolution, any stock
of any class or classes of the Corporation shall be deemed to rank:

        (1) prior to the Preferred Shares, either as to dividends or upon
    liquidation, if the holders of such class or classes shall be entitled to
    the receipt of dividends or of amounts distributable upon voluntary or
    involuntary dissolution, liquidation or winding up of the Corporation, as
    the case may be, in preference or priority to the holders of the Preferred
    Shares;

        (2) on a parity with the Preferred Shares, either as to dividends or
    upon liquidation, whether or not the dividend rates, dividend payment dates
    or redemption or liquidation prices per share or sinking fund provisions, if
    any, be different from those of the Preferred Shares, if the holders of such
    stock shall be entitled to the receipt of dividends or of amounts
    distributable upon voluntary or involuntary dissolution, liquidation or
    winding up of the Corporation, as the case may be, in proportion to their
    respective dividend rates or liquidation prices, without preference or
    priority, one over the other, as between the holders of such stock and the
    holders of the Preferred Shares; and

        (3) junior to the Preferred Shares, either as to dividends or upon
    liquidation, if such class shall be Common Stock or if the holders of the
    Preferred Shares shall be entitled to receipt of dividends or of amounts
    distributable upon voluntary or involuntary dissolution, liquidation or
    winding up of the Corporation, as the case may be, in preference or priority
    to the holders of shares of such class or classes.

                                      G-5

<PAGE>

                                                                       EXHIBIT H

                CERTIFICATE OF THE VOTING POWERS, DESIGNATIONS,
              PREFERENCES AND RELATIVE, PARTICIPATING, OPTIONAL OR
                 OTHER SPECIAL RIGHTS, AND THE QUALIFICATIONS,
                LIMITATIONS OR RESTRICTIONS THEREOF, WHICH HAVE
              NOT BEEN SET FORTH IN THE ARTICLES OF INCORPORATION
                      OR IN ANY AMENDMENT THERETO, OF THE
                    SERIES V 7.25% PERPETUAL PREFERRED STOCK
                                       OF
                          FLEET FINANCIAL GROUP, INC.
                              -------------------
                      PURSUANT TO SECTION 7-1.1-15 OF THE
                     RHODE ISLAND BUSINESS CORPORATION ACT
                              -------------------

    We, the undersigned, William C. Mutterperl and Marc C. Leslie, the Senior
Vice President and the Assistant Secretary, respectively, of FLEET FINANCIAL
GROUP, INC., a Rhode Island corporation (hereinafter called the "Corporation"),
DO HEREBY CERTIFY that the following resolution was duly adopted by the Board of
Directors of the Corporation at a meeting duly convened and held on February 21,
1996, at which a quorum was present and acting throughout.

    "RESOLVED, that pursuant to authority conferred upon the Board of Directors
(the "Board") of Fleet Financial Group, Inc., a Rhode Island corporation (the
"Corporation"), by the Restated Articles of Incorporation, as amended, (the
"Articles of Incorporation") of the Corporation, the Board hereby creates a
series of Preferred Stock of the Corporation to consist of 1,265,000 shares, and
hereby fixes the voting powers, designations, preferences and relative,
participating, optional or other special rights, and the qualifications,
limitations or restrictions thereof, of the shares of such series (in addition
to the designations, preferences and relative, participating, optional or other
special rights, and the qualifications, limitations or restrictions thereof, set
forth in the Articles of Incorporation which are applicable to the Preferred
Stock of all classes or series) as follows:

    (a) Designation. The designation of the series of Preferred Stock shall be
"Series V 7.25% Perpetual Preferred Stock" (hereinafter called this "Series")
and the number of shares constituting this Series is one million two hundred
sixty-five thousand (1,265,000).

    (b) Dividend Rate.

        (1) The holders of shares of this Series shall be entitled to receive
    dividends thereon at a rate of 7.25% per annum computed on the basis of an
    issue price thereof of $250 per share, and no more, payable quarterly out of
    the funds of the Corporation legally available for the payment of dividends.
    Such dividends shall be cumulative from the date of original issue of such
    shares and shall be payable, when, as and if declared by the Board, on
    January 15, April 15, July 15 and October 15 of each year, commencing April
    15, 1996 (a "Dividend Payment Date"). Each such dividend shall be paid to
    the holders of record of shares of this Series as they appear on the stock
    register of the Corporation on such record date, not exceeding 30 days
    preceding the payment date thereof, as shall be fixed by the Board.
    Dividends on account of arrears for any past quarters may be declared and
    paid at any time, without reference to any regular dividend payment date, to
    holders of record on such date, not exceeding 45 days preceding the payment
    date thereof, as may be fixed by the Board.

                                      H-1
<PAGE>

        (2) No full dividends shall be declared or paid or set apart for payment
    on the Preferred Stock of any series ranking, as to dividends, on a parity
    with or junior to this Series for any period unless full cumulative
    dividends have been or contemporaneously are declared and paid or declared
    and a sum sufficient for the payment thereof set apart for such payment on
    this Series for all dividend payment periods terminating on or prior to the
    date of payment of such full cumulative dividends. When dividends are not
    paid in full, as aforesaid, upon the shares of this Series and any other
    preferred stock ranking on a parity as to dividends with this Series, all
    dividends declared upon shares of this Series and any other class or series
    of preferred stock of the Corporation ranking on a parity as to dividends
    with this Series shall be declared pro rata so that the amount of dividends
    declared per share on this Series and such other preferred stock shall in
    all cases bear to each other the same ratio that accrued dividends per share
    on the shares of this Series and such other preferred stock bear to each
    other. Holders of shares of this Series shall not be entitled to any
    dividend, whether payable in cash, property or stocks, in excess of full
    cumulative dividends, as herein provided, on this Series. No interest, or
    sum of money in lieu of interest, shall be payable in respect of any
    dividend payment or payments on this Series which may be in arrears.

        (3) So long as any shares of this Series are outstanding, no dividend
    (other than a dividend in Common Stock or in any other stock ranking junior
    to this Series as to dividends and upon liquidation and other than as
    provided in paragraph (2) of this Section (b)) shall be declared or paid or
    set aside for payment or other distribution declared or made upon the Common
    Stock or upon any other stock ranking junior to or on a parity with this
    Series as to dividends or upon liquidation, nor shall any Common Stock nor
    any other stock of the Corporation ranking junior to or on a parity with
    this Series as to dividends or upon liquidation be redeemed, purchased or
    otherwise acquired for any consideration (or any moneys be paid to or made
    available for a sinking fund for the redemption of any shares of any such
    stock) by the Corporation (except by conversion into or exchange for stock
    of the Corporation ranking junior to this Series as to dividends and upon
    liquidation) unless, in each case, the full cumulative dividends on all
    outstanding shares of this Series shall have been paid for all past dividend
    payment periods.

        (4) Dividends payable on this Series for any period, including the
    period from the original issue of such shares until April 15, 1996, shall be
    computed on the basis of a 360-day year consisting of twelve 30-day months.

    (c) Redemption.

        (1) The shares of this Series shall not be redeemable prior to April 15,
    2001. On and after April 15, 2001, the Corporation, at its option, may
    redeem shares of this Series, in whole or in part, at any time or from time
    to time, at a redemption price of $250 per share, plus accrued and unpaid
    dividends thereon to the date fixed for redemption.

        (2) In the event that fewer than all the outstanding shares of this
    Series are to be redeemed pursuant to subsection (1), the number of shares
    to be redeemed shall be determined by the Board and the shares to be
    redeemed shall be determined by lot or pro rata as may be determined by the
    Board or by any other method as may be determined by the Board in its sole
    discretion to be equitable.

        (3) In the event the Corporation shall redeem shares of this Series
    pursuant to subsections (1) or (2), notice of such redemption shall be given
    by first class mail, postage prepaid, mailed not less than 30 nor more than
    60 days prior to the redemption date, to each holder of record of the shares
    to be redeemed, at such holder's address as the same appears on the stock
    register of the Corporation. Each such notice shall state: (i) the
    redemption date; (ii) the number of shares of this Series to be redeemed
    and, if fewer than all the shares held by such holder are to be redeemed,
    the number of such shares to be redeemed from such holder; (iii) the
    redemption price; (iv) the place or

                                      H-2

<PAGE>

    places where certificates for such shares are to be surrendered for payment
    of the redemption price; and (v) that dividends on the shares to be redeemed
    will cease to accrue on such redemption date.

        (4) Notice having been mailed as aforesaid, from and after the
    redemption date (unless default shall be made by the Corporation in
    providing money for the payment of the redemption price) dividends on the
    shares of this Series so called for redemption under either subsection (1)
    or (2) above shall cease to accrue, and said shares shall no longer be
    deemed to be outstanding, and all rights of the holders thereof as
    stockholders of the Corporation (except the right to receive from the
    Corporation the redemption price) shall cease. Upon surrender in accordance
    with said notice of the certificates for any shares so redeemed (properly
    endorsed or assigned for transfer, if the Board shall so require and the
    notice shall so state), such shares shall be redeemed by the Corporation at
    the applicable redemption price. In case fewer than all the shares
    represented by any such certificate are redeemed, a new certificate shall be
    issued representing the unredeemed shares without cost to the holder
    thereof.

        (5) Notwithstanding the foregoing provisions of this Section (c), if any
    dividends on this Series are in arrears, no shares of this Series shall be
    redeemed unless all outstanding shares of this Series are simultaneously
    redeemed, and the Corporation shall not purchase or otherwise acquire any
    shares of this Series; provided, however, that the foregoing shall not
    prevent the purchase or acquisition of shares of this Series pursuant to a
    purchase or exchange offer made on the same terms to holders of all
    outstanding shares of this Series.

    (d) Liquidation Rights.

        (1) Upon the dissolution, liquidation or winding up of the Corporation,
    the holders of the shares of this Series shall be entitled to receive and be
    paid out of the assets of the Corporation available for distribution to its
    stockholders, before any payment or distribution shall be made on the Common
    Stock or on any other class of stock ranking junior to the shares of this
    Series upon liquidation, the amount of $250 per share, plus a sum equal to
    all dividends (whether or not earned or declared) on such shares accrued and
    unpaid thereon to the date of final distribution.

        (2) Neither the sale of all or substantially all the property or
    business of the Corporation nor the merger or consolidation of the
    Corporation into or with any other corporation or the merger or
    consolidation of any other corporation into or with the Corporation, shall
    be deemed to be a dissolution, liquidation or winding up, voluntary or
    involuntary, for the purposes of this Section (d).

        (3) After the payment to the holders of the shares of this Series of the
    full preferential amounts provided for in this Section (d), the holders of
    this Series as such shall have no right or claim to any of the remaining
    assets of the Corporation.

        (4) In the event the assets of the Corporation available for
    distribution to the holders of shares of this Series upon any dissolution,
    liquidation or winding up of the Corporation, whether voluntary or
    involuntary, shall be insufficient to pay in full all amounts to which such
    holders are entitled pursuant to paragraph (1) of this Section (d), no such
    distribution shall be made on account of any shares of any other class or
    series of Preferred Stock ranking on a parity with the shares of this Series
    upon such dissolution, liquidation or winding up unless proportionate
    distributive amounts shall be paid on account of the shares of this Series,
    ratably, in proportion to the full distributable amounts for which holders
    of all such parity shares are respectively entitled upon such dissolution,
    liquidation or winding up.

    (e) Conversion or Exchange. The holders of shares of this Series shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

                                      H-3

<PAGE>

    (f) Voting. The shares of this Series shall not have any voting powers,
either general or special, except that:

        (1) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series at the time outstanding, given
    in person or by proxy, either in writing or by a vote at a meeting called
    for the purpose at which the holders of shares of this Series shall vote
    together as a separate class, shall be necessary for authorizing, effecting
    or validating the amendment, alteration or repeal of any of the provisions
    of the Articles of Incorporation or of any certificate amendatory thereof or
    supplemental thereto (including any Certificate of the Voting Powers,
    Designations, Preferences and Relative, Participating, Optional or Other
    Special Rights, and the Qualifications, Limitations or Restrictions thereof,
    or any similar document relating to any series of Preferred Stock) which
    would adversely affect the preferences, rights, powers or privileges of this
    Series;

        (2) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series and all other series of
    Preferred Stock ranking on a parity with shares of this Series, either as to
    dividends or upon liquidation, at the time outstanding, given in person or
    by proxy, either in writing or by a vote at a meeting called for the purpose
    at which the holders of shares of this Series and such other series of
    Preferred Stock shall vote together as a single class without regard to
    series, shall be necessary for authorizing, effecting, increasing or
    validating the creation, authorization or issue of any shares of any class
    of stock of the Corporation ranking prior to the shares of this Series as to
    dividends or upon liquidation, or the reclassification of any authorized
    stock of the Corporation into any such prior shares, or the creation,
    authorization or issue of any obligation or security convertible into or
    evidencing the right to purchase any such prior shares.

        (3) If, at the time of any annual meeting of stockholders for the
    election of directors, a default in preference dividends on any series of
    the Preferred Stock or any other class or series of preferred stock of the
    Corporation (other than any other class or series of the Corporation's
    preferred stock expressly entitled to elect additional directors to the
    Board by a vote separate and distinct from the vote provided for in this
    paragraph (3) ("Voting Preferred")) shall exist, the number of directors
    constituting the Board shall be increased by two (without duplication of any
    increase made pursuant to the terms of any other class or series of the
    Corporation's preferred stock other than any Voting Preferred) and the
    holders of the Corporation's preferred stock of all classes and series
    (other than any such Voting Preferred) shall have the right at such meeting,
    voting together as a single class without regard to class or series, to the
    exclusion of the holders of Common Stock and the Voting Preferred, to elect
    two directors of the Corporation to fill such newly created directorships.
    Such right shall continue until there are no dividends in arrears upon
    shares of any class or series of the Corporation's preferred stock ranking
    prior to or on a parity with shares of this Series as to dividends (other
    than any Voting Preferred). Each director elected by the holders of shares
    of any series of the Preferred Stock or any other class or series of the
    Corporation's preferred stock in an election provided for by this paragraph
    (3) (herein called a "Preferred Director") shall continue to serve as such
    director for the full term for which he shall have been elected,
    notwithstanding that prior to the end of such term a default in preference
    dividends shall cease to exist. Any Preferred Director may be removed by,
    and shall not be removed except by, the vote of the holders of record of the
    outstanding shares of the Corporation's preferred stock entitled to have
    originally voted for such director's election, voting together as a single
    class without regard to class or series, at a meeting of the stockholders,
    or of the holders of shares of the Corporation's preferred stock, called for
    that purpose. So long as a default in any preference dividends on any series
    of the Preferred Stock or any other class or series of preferred stock of
    the Corporation shall exist (other than any Voting Preferred) (A) any
    vacancy in the office of a Preferred Director may be filled (except as
    provided in the following clause (B)) by an instrument in writing signed by
    the remaining Preferred Director and filed with the Corporation and (B) in
    the case of the removal of any Preferred

                                      H-4

<PAGE>

    Director, the vacancy may be filled by the vote of the holders of the
    outstanding shares of the Corporation's preferred stock entitled to have
    originally voted for the removed director's election, voting together as a
    single class without regard to class or series, at the same meeting at which
    such removal shall be voted. Each director appointed as aforesaid shall be
    deemed for all purposes hereto to be a Preferred Director.

        Whenever the term of office of the Preferred Directors shall end and a
    default in preference dividends shall no longer exist, the number of
    directors constituting the Board shall be reduced by two. For purposes
    hereof, a "default in preference dividends" on any series of the Preferred
    Stock or any other class or series of preferred stock of the Corporation
    shall be deemed to have occurred whenever the amount of accrued dividends
    upon such class or series of the Corporation's preferred stock shall be
    equivalent to six full quarterly dividends or more, and, having so occurred,
    such default shall be deemed to exist thereafter until, but only until, all
    accrued dividends on all such shares of the Corporation's preferred stock of
    each and every series then outstanding (other than any Voting Preferred or
    shares of any class or series ranking junior to shares of this Series as to
    dividends) shall have been paid to the end of the last preceding quarterly
    dividend period.

    (g) Reacquired Shares. Shares of this Series which have been issued and
reacquired through redemption or purchase shall, upon compliance with an
applicable provision of the Rhode Island Business Corporation Act, have the
status of authorized and unissued shares of Preferred Stock and may be reissued
but only as part of a new series of Preferred Stock to be created by resolution
or resolutions of the Board.

    (h) Relation to Existing Preferred Classes of Stock. Shares of this Series
are equal in rank and preference with all other series of the Preferred Stock
outstanding on the date of original issue of the shares of this Series and are
senior in rank and preference to the Common Stock and the Cumulative
Participating Junior Preferred Stock of the Corporation.

    (i) Relation to Other Preferred Classes of Stock. For purposes of this
resolution, any stock of any class or classes of the Corporation shall be deemed
to rank:

        (1) prior to the shares of this Series, either as to dividends or upon
    liquidation, if the holders of such class or classes shall be entitled to
    the receipt of dividends or of amounts distributable upon dissolution,
    liquidation or winding up of the Corporation, as the case may be, in
    preference or priority to the holders of shares of this Series;

        (2) on a parity with shares of this Series, either as to dividends or
    upon liquidation, whether or not the dividend rates, dividend payment dates
    or redemption or liquidation prices per share or sinking fund provisions, if
    any, be different from those of this Series, if the holders of such stock
    shall be entitled to the receipt of dividends or of amounts distributable
    upon dissolution, liquidation or winding up of the Corporation, as the case
    may be, in proportion to their respective dividend rates or liquidation
    prices, without preference or priority, one over the other, as between the
    holders of such stock and the holders of shares of this Series; and

        (3) junior to the shares of this Series, either as to dividends or upon
    liquidation, if such class shall be Common Stock or if the holders of shares
    of this Series shall be entitled to receipt of dividends or of amounts
    distributable upon dissolution, liquidation or winding up of the
    Corporation, as the case may be, in preference or priority to the holders of
    shares of such class or classes.

                                      H-5

<PAGE>

    IN WITNESS WHEREOF, this Certificate has been made under the seal of Fleet
Financial Group, Inc., and has been signed by the undersigned, William C.
Mutterperl, its Senior Vice President, and Marc C. Leslie, its Assistant
Secretary, respectively, this 21st day of February, 1996.

                                          FLEET FINANCIAL GROUP, INC.

[SEAL]

                                          By
                                             ...................................

                                                  (Senior Vice President)

                                          By
                                             ...................................

                                                   (Assistant Secretary)

STATE OF MASSACHUSETTS
COUNTY OF SUFFOLK

    In said County and State on this 21st day of February, 1996, personally
appeared before me William C. Mutterperl and Marc C. Leslie, the Senior Vice
President and the Assistant Secretary, respectively, of Fleet Financial Group,
Inc., to me known and known by me to be the parties executing the foregoing
instrument, and they acknowledged said instrument by them executed to be their
free act and deed and the free act and deed of said Fleet Financial Group, Inc.

                                          By
                                             ...................................

                                                       Notary Public

                                                   My Commission Expires:

                                      H-6

<PAGE>

                                                                       EXHIBIT I

                CERTIFICATE OF THE VOTING POWERS, DESIGNATIONS,
 PREFERENCES AND RELATIVE, PARTICIPATING, OPTIONAL OR OTHER SPECIAL RIGHTS, AND
THE QUALIFICATIONS, LIMITATIONS OR RESTRICTIONS THEREOF, WHICH HAVE NOT BEEN SET
   FORTH IN THE ARTICLES OF INCORPORATION OR IN ANY AMENDMENT THERETO, OF THE
                   SERIES VI 6.75% PERPETUAL PREFERRED STOCK
                                       OF

                          FLEET FINANCIAL GROUP, INC.

                              -------------------

                      PURSUANT TO SECTION 7-1.1-15 OF THE
                     RHODE ISLAND BUSINESS CORPORATION ACT

                              -------------------

    We, the undersigned, William C. Mutterperl and Marc C. Leslie, the Senior
Vice President and the Assistant Secretary, respectively, of FLEET FINANCIAL
GROUP, INC., a Rhode Island corporation (hereinafter called the "Corporation"),
DO HEREBY CERTIFY that the following resolution was duly adopted by the Board of
Directors of the Corporation at a meeting duly convened and held on February 21,
1996, at which a quorum was present and acting throughout.

    "RESOLVED, that pursuant to authority conferred upon the Board of Directors
(the "Board") of Fleet Financial Group, Inc., a Rhode Island corporation (the
"Corporation"), by the Restated Articles of Incorporation, as amended (the
"Articles of Incorporation"), of the Corporation, the Board hereby creates a
series of Preferred Stock of the Corporation to consist of 690,000 shares, and
hereby fixes the voting powers, designations, preferences and relative,
participating, optional or other special rights, and the qualifications,
limitations or restrictions thereof, of the shares of such series (in addition
to the designations, preferences and relative, participating, option or other
special rights, and the qualifications, limitations or restrictions thereof, set
forth in the Articles of Incorporation which are applicable to the Preferred
Stock of all classes or series) as follows:

    (a) Designation. The designation of the series of Preferred Stock shall be
"Series VI 6.75% Perpetual Preferred Stock" (hereinafter called this "Series")
and the number of shares constituting this Series is Six Hundred Ninety Thousand
(690,000).

    (b) Dividend Rate.

        (1) The holders of shares of this Series shall be entitled to receive
    dividends thereon at a rate of 6.75% per annum computed on the basis of an
    issue price thereof of $250 per share, and no more, payable quarterly out of
    the funds of the Corporation legally available for the payment of dividends.
    Such dividends shall be cumulative from the date of original issue of such
    shares and shall be payable, when, as and if declared by the Board, on
    January 15, April 15, July 15 and October 15 of each year, commencing April
    15, 1996 (a "Dividend Payment Date"). Each such dividend shall be paid to
    the holders of record of shares of this Series as they appear on the stock
    register of the Corporation on such record date, not exceeding 30 days
    preceding the payment date thereof, as shall be fixed by the Board.
    Dividends on account of arrears for any past quarters may be declared and
    paid at any time, without reference to any regular dividend payment date, to
    holders of record on such date, not exceeding 45 days preceding the payment
    date thereof, as may be fixed by the Board.

        (2) If one or more amendments to the Internal Revenue Code of 1986, as
    amended (the "Code"), are enacted that change the percentage of the
    dividends received deduction (currently 70%) as specified in Section
    243(a)(1) of the Code or any successor provision (the "Dividends

                                      I-1
<PAGE>

    Received Percentage"), the amount of each dividend payable per share of this
    Series for dividend payments made on or after the date of enactment of such
    change shall be adjusted by multiplying the amount of the dividend payable
    determined as described above (before adjustment) by a factor which shall be
    the number determined in accordance with the following formula (the "DRD
    Formula"), and rounding the result to the nearest cent:

                               1 - .35 (1 - .70)
                              -------------------
                               1 - .35 (1 - DRP)

        For the purposes of the DRD Formula, "DRP" means the Dividends Received
    Percentage applicable to the dividend in question. No amendment to the Code,
    other than a change in the percentage of the dividends received deduction
    set forth in Section 243(a)(1) of the Code or any successor provision, will
    give rise to an adjustment. Notwithstanding the foregoing provisions, in the
    event that, with respect to any such amendment, the Corporation shall
    receive either an unqualified opinion of independent recognized tax counsel
    or a private letter ruling or similar form of authorization from the
    Internal Revenue Service to the effect that such an amendment would not
    apply to dividends payable on shares of this Series, then any such amendment
    shall not result in the adjustment provided for pursuant to the DRD Formula.
    The Corporation's calculation of the dividends payable as so adjusted and as
    certified accurate as to calculation and reasonable as to method by the
    independent certified public accountants then regularly engaged by the
    Corporation shall be final and not subject to review.

        If any amendment to the Code which reduces the Dividends Received
    Percentage is enacted after a dividend payable on a Dividend Payment Date
    has been declared, the amount of dividend payable on such Dividend Payment
    Date will not be increased; but instead, an amount, equal to the excess of
    (x) the product of the dividends paid by the Corporation on such Dividend
    Payment Date and the DRD Formula (where the DRP used in the DRD Formula
    would be equal to the reduced Dividends Received Percentage) and (y) the
    dividends paid by the Corporation on such Dividend Payment Date, will be
    payable to holders of record on the next succeeding Dividend Payment Date in
    addition to any other amounts payable on such date.

        In addition, if prior to May 16, 1996, an amendment to the Code is
    enacted that reduces the Dividends Received Percentage and such reduction
    retroactively applies to a Dividend Payment Date as to which the Corporation
    previously paid dividends on shares of this Series (each an "Affected
    Dividend Payment Date"), the Corporation will pay (if declared) additional
    dividends (the "Additional Dividends") on the next succeeding Dividend
    Payment Date (or if such amendment is enacted after the dividend payable on
    such Dividend Payment Date has been declared, on the second succeeding
    Dividend Payment Date following the date of enactment) to holders of record
    on such succeeding Dividend Payment Date in an amount equal to the excess of
    (x) the product of the dividends paid by the Corporation on each Affected
    Dividend Payment Date and the DRD Formula (where the DRP used in the DRD
    Formula would be equal to the Dividends Received Percentage applied to each
    Affected Dividend Payment Date) and (y) the dividends paid by the
    Corporation on each Affected Dividend Payment Date.

        Additional Dividends will not be paid in respect of the enactment of any
    amendment to the Code on or after May 16, 1996 which retroactively reduces
    the Dividends Received Percentage, or if prior to May 16, 1996, such
    amendment would not result in an adjustment due to the Corporation having
    received either an opinion of counsel or tax ruling referred to in the third
    preceding paragraph. The Corporation will only make one payment of
    Additional Dividends.

        In the event that the amount of dividend payable per share of this
    Series shall be adjusted pursuant to the DRD Formula and/or Additional
    Dividends are to be paid, the Corporation will

                                      I-2

<PAGE>

    cause notice of each such adjustment and, if applicable, any Additional
    Dividends, to be sent to each holder of record of the shares of this Series
    at such holder's address as the same appears on the stock register of the
    Corporation.

        (3) No full dividends shall be declared or paid or set apart for payment
    on the Preferred Stock of any series ranking, as to dividends, on a parity
    with or junior to this Series for any period unless full cumulative
    dividends have been or contemporaneously are declared and paid or declared
    and a sum sufficient for the payment thereof set apart for such payment on
    this Series for all dividend payment periods terminating on or prior to the
    date of payment of such full cumulative dividends. When dividends are not
    paid in full, as aforesaid, upon the shares of this Series and any other
    preferred stock ranking on a parity as to dividends with this Series, all
    dividends declared upon shares of this Series and any other class or series
    of preferred stock of the Corporation ranking on a parity as to dividends
    with this Series shall be declared pro rata so that the amount of dividends
    declared per share on this Series and such other preferred stock shall in
    all cases bear to each other the same ratio that accrued dividends per share
    on the shares of this Series and such other preferred stock bear to each
    other. Holders of shares of this Series shall not be entitled to any
    dividend, whether payable in cash, property or stocks, in excess of full
    cumulative dividends, as herein provided, on this Series. No interest, or
    sum of money in lieu of interest, shall be payable in respect of any
    dividend payment or payments on this Series which may be in arrears.

        (4) So long as any shares of this Series are outstanding, no dividend
    (other than a dividend in Common Stock or in any other stock ranking junior
    to this Series as to dividends and upon liquidation and other than as
    provided in subsection (3) of this Section (b)) shall be declared or paid or
    set aside for payment or other distribution declared or made upon the Common
    Stock or upon any other stock ranking junior to or on a parity with this
    Series as to dividends or upon liquidation, nor shall any Common Stock nor
    any other stock of the Corporation ranking junior to or on a parity with
    this Series as to dividends or upon liquidation be redeemed, purchased or
    otherwise acquired for any consideration (or any moneys be paid to or made
    available for a sinking fund for the redemption of any shares of any such
    stock) by the Corporation (except by conversion into or exchange for stock
    of the Corporation ranking junior to this Series as to dividends and upon
    liquidation) unless, in each case, the full cumulative dividends on all
    outstanding shares of this Series shall have been paid for all past dividend
    payment periods.

        (5) Dividends payable on this Series for any period, including the
    period from the original issue of such shares until April 15, 1996, shall be
    computed on the basis of a 360-day year consisting of twelve 30-day months.

    (c) Redemption.

        (1) (A) The shares of this Series shall not be redeemable prior to April
    15, 2006. On and after April 15, 2006, the Corporation, at its option, may
    redeem shares of this Series, in whole or in part, at any time or from time
    to time, at a redemption price of $250 per share, plus accrued and unpaid
    dividends thereon to the date fixed for redemption.

        (B) In the event that fewer than all the outstanding shares of this
    Series are to be redeemed pursuant to subsection (1)(A), the number of
    shares to be redeemed shall be determined by the Board and the shares to be
    redeemed shall be determined by lot or pro rata as may be determined by the
    Board or by any other method as may be determined by the Board in its sole
    discretion to be equitable.

        (2) (A) Notwithstanding subsection (1) above, if the Dividends Received
    Percentage is equal to or less than 40% and, as a result, the amount of
    dividends on the shares of this Series payable on any Dividend Payment Date
    will be or is adjusted upwards as described in Section (b)(2) above, the
    Corporation, at its option, may redeem all, but not less than all, of the
    outstanding shares of this

                                      I-3

<PAGE>

    Series; provided, that within sixty days of the date on which an amendment
    to the Code is enacted which reduces the Dividends Received Percentage to
    40% or less, the Corporation sends notice to holders of shares of this
    Series of such redemption in accordance with subsection (3) below.

        (B) Any redemption of the Perpetual Preferred Stock in accordance with
    this subsection (2) shall be at the applicable redemption price set forth in
    the following table, in each case plus accrued and unpaid dividends (whether
    or not declared) thereon to the date fixed for redemption, including any
    changes in dividends payable due to changes in the Dividends Received
    Percentage and Additional Dividends, if any.

<TABLE>
<CAPTION>
                                                                       REDEMPTION PRICE
                                                               ---------------------------------
REDEMPTION PERIOD                                              PER SHARE    PER DEPOSITARY SHARE
- ------------------------------------------------------------   ---------    --------------------
<S>                                                            <C>          <C>
February 21, 1996 to April 14, 1997.........................    $262.50            $52.50
April 15, 1997 to April 14, 1998............................     261.25             52.25
April 15, 1998 to April 14, 1999............................     260.00             52.00
April 15, 1999 to April 14, 2000............................     258.75             51.75
April 15, 2000 to April 14, 2001............................     257.50             51.50
April 15, 2001 to April 14, 2002............................     256.25             51.25
April 15, 2002 to April 14, 2003............................     255.00             51.00
April 15, 2003 to April 14, 2004............................     253.75             50.75
April 15, 2004 to April 14, 2005............................     252.50             50.50
April 15, 2005 to April 14, 2006............................     251.25             50.25
On or after April 15, 2006..................................     250.00             50.00
</TABLE>

        (3) In the event the Corporation shall redeem shares of this Series
    pursuant to subsections (1) or (2) above, notice of such redemption shall be
    given by first class mail, postage prepaid, mailed not less than 30 nor more
    than 60 days prior to the redemption date, to each holder of record of the
    shares to be redeemed, at such holder's address as the same appears on the
    stock register of the Corporation. Each such notice shall state: (i) the
    redemption date; (ii) the number of shares of this Series to be redeemed
    and, if fewer than all the shares held by such holder are to be redeemed,
    the number of such shares to be redeemed from such holder; (iii) the
    redemption price; (iv) the place or places where certificates for such
    shares are to be surrendered for payment of the redemption price; and (v)
    that dividends on the shares to be redeemed will cease to accrue on such
    redemption date.

        (4) Notice having been mailed as aforesaid, from and after the
    redemption date (unless default shall be made by the Corporation in
    providing money for the payment of the redemption price) dividends on the
    shares of this Series so called for redemption under either subsection (1)
    or (2) above shall cease to accrue, and said shares shall no longer be
    deemed to be outstanding, and all rights of the holders thereof as
    stockholders of the Corporation (except the right to receive from the
    Corporation the redemption price) shall cease. Upon surrender in accordance
    with said notice of the certificates for any shares so redeemed (properly
    endorsed or assigned for transfer, if the Board shall so require and the
    notice shall so state), such shares shall be redeemed by the Corporation at
    the applicable redemption price. In case fewer than all the shares
    represented by any such certificate are redeemed, a new certificate shall be
    issued representing the unredeemed shares without cost to the holder
    thereof.

        (5) Notwithstanding the foregoing provisions of this Section (c), if any
    dividends on this Series are in arrears, no shares of this Series shall be
    redeemed unless all outstanding shares of this Series are simultaneously
    redeemed, and the Corporation shall not purchase or otherwise acquire any
    shares of this Series; provided, however, that the foregoing shall not
    prevent the purchase or acquisition of shares of this Series pursuant to a
    purchase or exchange offer made on the same terms to holders of all
    outstanding shares of this Series.

                                      I-4

<PAGE>

    (d) Liquidation Rights.

        (1) Upon the dissolution, liquidation or winding up of the Corporation,
    the holders of the shares of this Series shall be entitled to receive and be
    paid out of the assets of the Corporation available for distribution to its
    stockholders, before any payment or distribution shall be made on the Common
    Stock or on any other class of stock ranking junior to the shares of this
    Series upon liquidation, the amount of $250 per share, plus a sum equal to
    all dividends (whether or not earned or declared) on such shares accrued and
    unpaid thereon to the date of final distribution.

        (2) Neither the sale of all or substantially all the property or
    business of the Corporation nor the merger or consolidation of the
    Corporation into or with any other corporation or the merger or
    consolidation of any other corporation into or with the Corporation, shall
    be deemed to be a dissolution, liquidation or winding up, voluntary or
    involuntary, for the purposes of this Section (d).

        (3) After the payment to the holders of the shares of this Series of the
    full preferential amounts provided for in this Section (d), the holders of
    this Series as such shall have no right or claim to any of the remaining
    assets of the Corporation.

        (4) In the event the assets of the Corporation available for
    distribution to the holders of shares of this Series upon any dissolution,
    liquidation or winding up of the Corporation, whether voluntary or
    involuntary, shall be insufficient to pay in full all amounts to which such
    holders are entitled pursuant to paragraph (1) of this Section (d), no such
    distribution shall be made on account of any shares of any other class or
    series of Preferred Stock ranking on a parity with the shares of this Series
    upon such dissolution, liquidation or winding up unless proportionate
    distributive amounts shall be paid on account of the shares of this Series,
    ratably, in proportion to the full distributable amounts for which holders
    of all such parity shares are respectively entitled upon such dissolution,
    liquidation or winding up.

    (e) Conversion or Exchange. The holders of shares of this Series shall not
have any rights herein to convert such shares into or exchange such shares for
shares of any other class or classes or of any other series of any class or
classes of capital stock of the Corporation.

    (f) Voting. The shares of this Series shall not have any voting powers,
either general or special, except that:

        (1) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series at the time outstanding, given
    in person or by proxy, either in writing or by a vote at a meeting called
    for the purpose at which the holders of shares of this Series shall vote
    together as a separate class, shall be necessary for authorizing, effecting
    or validating the amendment, alteration or repeal of any of the provisions
    of the Articles of Incorporation or of any certificate amendatory thereof or
    supplemental thereto (including any Certificate of the Voting Powers,
    Designations, Preferences and Relative, Participating, Optional or Other
    Special Rights, and the Qualifications, Limitations or Restrictions thereof,
    or any similar document relating to any series of Preferred Stock) which
    would adversely affect the preferences, rights, powers or privileges of this
    Series;

        (2) Unless the vote or consent of the holders of a greater number of
    shares shall then be required by law, the consent of the holders of at least
    66 2/3% of all of the shares of this Series and all other series of
    Preferred Stock ranking on a parity with shares of this Series, either as to
    dividends or upon liquidation, at the time outstanding, given in person or
    by proxy, either in writing or by a vote at a meeting called for the purpose
    at which the holders of shares of this Series and such other series of
    Preferred Stock shall vote together as a single class without regard to
    series, shall be necessary for authorizing, effecting, increasing or
    validating the creation, authorization or issue of any shares of any class
    of stock of the Corporation ranking prior to the shares of this Series

                                      I-5
<PAGE>

    as to dividends or upon liquidation, or the reclassification of any
    authorized stock of the Corporation into any such prior shares, or the
    creation, authorization or issue of any obligation or security convertible
    into or evidencing the right to purchase any such prior shares.

        (3) If, at the time of any annual meeting of stockholders for the
    election of directors, a default in preference dividends on any series of
    the Preferred Stock or any other class or series of preferred stock of the
    Corporation (other than any other class or series of the Corporation's
    preferred stock expressly entitled to elect additional directors to the
    Board by a vote separate and distinct from the vote provided for in this
    paragraph (3) ("Voting Preferred")) shall exist, the number of directors
    constituting the Board shall be increased by two (without duplication of any
    increase made pursuant to the terms of any other class or series of the
    Corporation's preferred stock other than any Voting Preferred) and the
    holders of the Corporation's preferred stock of all classes and series
    (other than any such Voting Preferred) shall have the right at such meeting,
    voting together as a single class without regard to class or series, to the
    exclusion of the holders of Common Stock and the Voting Preferred, to elect
    two directors of the Corporation to fill such newly created directorships.
    Such right shall continue until there are no dividends in arrears upon
    shares of any class or series of the Corporation's preferred stock ranking
    prior to or on a parity with shares of this Series as to dividends (other
    than any Voting Preferred). Each director elected by the holders of shares
    of any series of the Preferred Stock or any other class or series of the
    Corporation's preferred stock in an election provided for by this paragraph
    (3) (herein called a "Preferred Director") shall continue to serve as such
    director for the full term for which he shall have been elected,
    notwithstanding that prior to the end of such term a default in preference
    dividends shall cease to exist. Any Preferred Director may be removed by,
    and shall not be removed except by, the vote of the holders of record of the
    outstanding shares of the Corporation's preferred stock entitled to have
    originally voted for such director's election, voting together as a single
    class without regard to class or series, at a meeting of the stockholders,
    or of the holders of shares of the Corporation's preferred stock, called for
    that purpose. So long as a default in any preference dividends on any series
    of the Preferred Stock or any other class or series of preferred stock of
    the Corporation shall exist (other than any Voting Preferred) (A) any
    vacancy in the office of a Preferred Director may be filled (except as
    provided in the following clause (B)) by an instrument in writing signed by
    the remaining Preferred Director and filed with the Corporation and (B) in
    the case of the removal of any Preferred Director, the vacancy may be filled
    by the vote of the holders of the outstanding shares of the Corporation's
    preferred stock entitled to have originally voted for the removed director's
    election, voting together as a single class without regard to class or
    series, at the same meeting at which such removal shall be voted. Each
    director appointed as aforesaid shall be deemed for all purposes hereto to
    be a Preferred Director.

        Whenever the term of office of the Preferred Directors shall end and a
    default in preference dividends shall no longer exist, the number of
    directors constituting the Board shall be reduced by two. For purposes
    hereof, a "default in preference dividends" on any series of the Preferred
    Stock or any other class or series of preferred stock of the Corporation
    shall be deemed to have occurred whenever the amount of accrued dividends
    upon such class or series of the Corporation's preferred stock shall be
    equivalent to six full quarterly dividends or more, and, having so occurred,
    such default shall be deemed to exist thereafter until, but only until, all
    accrued dividends on all such shares of the Corporation's preferred stock of
    each and every series then outstanding (other than any Voting Preferred or
    shares of any class or series ranking junior to shares of this Series as to
    dividends) shall have been paid to the end of the last preceding quarterly
    dividend period.

    (g) Reacquired Shares. Shares of this Series which have been issued and
reacquired through redemption or purchase shall, upon compliance with an
applicable provision of the Rhode Island Business Corporation Act, have the
status of authorized and unissued shares of Preferred Stock and may be reissued
but only as part of a new series of Preferred Stock to be created by resolution
or resolutions of the Board.

                                      I-6

<PAGE>

    (h) Relation to Existing Preferred Classes of Stock. Shares of this Series
are equal in rank and preference with all other series of the Preferred Stock
outstanding on the date of original issue of the shares of this Series and are
senior in rank and preference to the Common Stock and the Cumulative
Participating Junior Preferred Stock of the Corporation.

    (i) Relation to Other Preferred Classes of Stock. For purposes of this
resolution, any stock of any class or classes of the Corporation shall be deemed
to rank:

        (1) prior to the shares of this Series, either as to dividends or upon
    liquidation, if the holders of such class or classes shall be entitled to
    the receipt of dividends or of amounts distributable upon dissolution,
    liquidation or winding up of the Corporation, as the case may be, in
    preference or priority to the holders of shares of this Series;

        (2) on a parity with shares of this Series, either as to dividends or
    upon liquidation, whether or not the dividend rates, dividend payment dates
    or redemption or liquidation prices per share or sinking fund provisions, if
    any, be different from those of this Series, if the holders of such stock
    shall be entitled to the receipt of dividends or of amounts distributable
    upon dissolution, liquidation or winding up of the Corporation, as the case
    may be, in proportion to their respective dividend rates or liquidation
    prices, without preference or priority, one over the other, as between the
    holders of such stock and the holders of shares of this Series; and

        (3) junior to the shares of this Series, either as to dividends or upon
    liquidation, if such class shall be Common Stock or if the holders of shares
    of this Series shall be entitled to receipt of dividends or of amounts
    distributable upon dissolution, liquidation or winding up of the
    Corporation, as the case may be, in preference or priority to the holders of
    shares of such class or classes.

    IN WITNESS WHEREOF, this Certificate has been made under the seal of Fleet
Financial Group, Inc., and has been signed by the undersigned, William C.
Mutterperl, its Senior Vice President, and Marc C. Leslie, its Assistant
Secretary, respectively, this 21st day of February, 1996.

                                          FLEET FINANCIAL GROUP, INC.

[SEAL]

                                          By
                                             ...................................
                                                  (Senior Vice President)

                                          By
                                             ...................................
                                                   (Assistant Secretary)

STATE OF MASSACHUSETTS
COUNTY OF SUFFOLK

    In said County and State on this 21st day of February, 1996, personally
appeared before me William C. Mutterperl and Marc C. Leslie, the Senior Vice
President and Assistant Secretary, respectively, of Fleet Financial Group, Inc.,
to me known and known by me to be the parties executing the foregoing
instrument, and they acknowledged said instrument by them executed to be their
free act and deed and the free act and deed of said Fleet Financial Group, Inc.

                                          By
                                             ...................................
                                                       Notary Public

                                                   My Commission Expires:

                                      I-7



                                                                    EXHIBIT 3(b)

                          FLEET FINANCIAL GROUP, INC.

                              -------------------

                                     BYLAWS

                                   ARTICLE 1.

                                    OFFICES.

    SECTION 1.01. Registered Office. The registered office of the Corporation in
the State of Rhode Island shall be at No. 50 Kennedy Plaza, City of Providence,
County of Providence. The name of the resident agent in charge thereof shall be
William C. Mutterperl.

    SECTION 1.02. Other Offices. The Corporation may also have an office or
offices in such other place or places either within or without the State of
Rhode Island as the Board of Directors may from time to time determine or the
business of the Corporation require.

                                   ARTICLE 2.

                           MEETINGS OF STOCKHOLDERS.

    SECTION 2.01. Place of Meetings. All meetings of the stockholders of the
Corporation shall be held at such place either within or without the State of
Rhode Island as shall be fixed by the Board of Directors and specified in the
respective notices or waivers of notice of said meetings.

    SECTION 2.02. Annual Meetings. (a) The annual meeting of the stockholders
for the election of directors and for the transaction of such other business as
may come before the meeting shall be held at the principal office of the
Corporation in the State of Rhode Island or such place as shall be fixed by the
Board of Directors, as eleven o'clock in the forenoon, local time, on the second
Wednesday in April in each year, if not a legal holiday at the place where such
meeting is to be held, and, if a legal holiday, then on the next succeeding
business day not a legal holiday at the same hour. (b) In respect of the annual
meeting for any particular year the Board of Directors may, by resolution fix a
different day, time or place (either within or without the State of Rhode
Island) for the annual meeting. (c) If the election of directors shall not be
held on the day designated herein or the day fixed by the Board, as the case may
be, for any annual meeting, or on the day of any adjourned session thereof, the
Board of Directors shall cause the election to be held at a special meeting as
soon thereafter as conveniently may be. At such special meeting the stockholders
may elect the directors and transact other business with the same force and
effect as at an annual meeting duly called and held.

    SECTION 2.03. Special Meetings. A special meeting of the stockholders for
any purpose or purposes properly brought before such meeting may be called at
any time by the Chairman of the Board or President or by order of the Board of
Directors pursuant to a resolution adopted by a majority of the Board.

    SECTION 2.04. Notice of Meetings. (a) Except as otherwise required by
statute, notice of each annual or special meeting of the stockholders shall be
given to each stockholder of record entitled to vote at such meeting not less
than 10 days or more than 50 days before the day on which the meeting is to be
held by delivering written notice thereof to him personally or by mailing such
notice, postage prepaid, addressed to him at his post-office address last shown
in the records of the Corporation or by transmitting notice thereof to him at
such address by telegraph, cable or any other available method.

<PAGE>

Every such notice shall state the time and place of the meeting and, in case of
a special meeting, shall state briefly the purposes thereof. (b) Notice of any
meeting of stockholders shall not be required to be given to any stockholder who
shall attend such meeting in person or by proxy or who shall, in person or by
attorney thereunto authorized, waive such notice in writing or by telegraph,
cable or any other available method either before or after such meeting. Notice
of any adjourned meeting of the stockholders shall not be required to be given
except when expressly required by law.

    SECTION 2.05. Quorum. (a) At each meeting of the stockholders, except where
otherwise provided by statute, the Articles of Incorporation or these Bylaws,
the holders of record of a majority of the issued and outstanding shares of
stock of the Corporation entitled to vote at such meeting, present in person or
represented by proxy, shall constitute a quorum for the transaction of business.
(b) In the absence of a quorum a majority in interest of the stockholders of the
Corporation entitled to vote, present in person or represented by proxy, or, in
the absence of all such stockholders, any officer entitled to preside at, or act
as secretary of, such meeting, shall have the power to adjourn the meeting from
time to time, until stockholders holding the requisite amount of stock shall be
present or represented. At any such adjourned meeting at which a quorum shall be
present any business may be transacted which might have been transacted at the
meeting as originally called.

    SECTION 2.06. Organization. At each meeting of the stockholders the Chairman
of the Board, the President, any Vice President, or any other officer designated
by the Board of Directors, shall act as chairman, and the Secretary or an
Assistant Secretary of the Corporation, or in the absence of the Secretary and
all Assistant Secretaries, a person whom the chairman of such meeting shall
appoint shall act as secretary of the meeting and keep the minutes thereof.

    SECTION 2.07. Voting. (a) Except as otherwise provided by law or by the
Articles of Incorporation or these Bylaws, at every meeting of the stockholders
each stockholder shall be entitled to one vote, in person or by proxy, for each
share of capital stock of the Corporation registered in his name on the books of
the Corporation:

        (i) on the date fixed pursuant to Section 9.03 of these Bylaws as the
    record date for the determination of stockholders entitled to vote at such
    meeting; or

        (ii) if no record date shall have been fixed, then the record date shall
    be at the close of business on the day next preceding the day on which
    notice of such meeting is given.

    (b) Persons holding stock in a fiduciary capacity shall be entitled to vote
the shares so held. In the case of stock held jointly by two or more executors,
administrators, guardians, conservators, trustees or other fiduciaries, such
fiduciaries may designate in writing one or more of their number to represent
such stock and vote the shares so held, unless there is a provision to the
contrary in the instrument, if any, defining their powers and duties. (c)
Persons whose stock is pledged shall be entitled to vote thereon until such
stock is transferred on the books of the Corporation to the pledgee, and
thereafter only the pledgee shall be entitled to vote. (d) Any stockholder
entitled to vote may do so in person or by his proxy appointed by an instrument
in writing subscribed by such stockholder or by his attorney thereunto
authorized, or by a telegram, cable or any other available method delivered to
the secretary of the meeting; provided, however, that no proxy shall be voted
after 11 months from its date, unless said proxy provides for a longer period.
(e) At all meetings of the stockholders, all matters (except where other
provision is made by law or by the Articles of Incorporation or these Bylaws)
shall be decided by the vote of a majority in interest of the stockholders
entitled to vote thereon, present in person or by proxy, at such meeting, a
quorum being present.

    SECTION 2.08. Inspectors. The chairman of the meeting may at any time
appoint two or more inspectors to serve at a meeting of the stockholders. Such
inspectors shall decide upon the qualifications of voters, accept and count the
vote for and against the questions presented, report the results of such

                                       2

<PAGE>

votes, and subscribe and deliver to the secretary of the meeting a certificate
stating the number of shares of stock issued and outstanding and entitled to
vote thereon and the number of shares voted for and against the questions
presented. The inspectors need not be stockholders of the Corporation, and any
director or officer of the Corporation may be an inspector on any question other
an a vote for or against his election to any position with the Corporation or on
any other question in which he may be directly interested. Before acting as
herein provided each inspector shall subscribe an oath faithfully to execute the
duties of an inspector with strict impartiality and according to the best of his
ability.

    SECTION 2.09. List of Stockholders. (a) It shall be the duty of the
Secretary or other officer of the Corporation who shall have charge of its stock
ledger to prepare and make, or cause to be prepared and made, at least 10 days
before every meeting of the stockholders, a complete list of stockholders
entitled to vote thereat, arranged in alphabetical order and showing the address
of each stockholder and the number of shares registered in the name of
stockholder. Such list shall be open during ordinary business hours to the
examination of any stockholder for any purpose germane to the meeting for a
period of at least 10 days prior to the election, either at a place within the
city where the meeting is to be held, which place shall be specified in the
notice of the meeting or, if not so specified, at the place where the meeting is
to be held. (b) Such list shall be produced and kept at the time and place of
the meeting during the whole time thereof and may be inspected by any
stockholder who is present. (c) Upon the willful neglect or refusal of the
directors to produce such list at any meeting for the election of directors,
they shall be ineligible for election to any office at such meeting. (d) The
stock ledger shall be conclusive evidence as to who are the stockholders
entitled to examine the stock ledger and the list of stockholders required by
this Section 2.09 on the books of the Corporation or to vote in person or by
proxy at any meeting of stockholders.

    SECTION 2.10. Introduction of Business at a Meeting of Stockholders. (a) At
an annual or special meeting of stockholders, only such business shall be
conducted, and only such proposals shall be acted upon, as shall have been
properly brought before an annual or special meeting of stockholders. To be
properly brought before an annual or special meeting of stockholders, business
must be (i) in the case of a special meeting, specified in the notice of the
special meeting (or any supplement thereto) given by the officer of the
Corporation calling such meeting or by or at the direction of the Board, or (ii)
in the case of an annual meeting, properly brought before the meeting by or at
the director of the Board, or otherwise properly brought before the annual
meeting by a stockholder. For business to be properly brought before an annual
meeting of stockholders by a stockholder, the stockholder must have given timely
notice thereof in writing to the Secretary of the Corporation. To be timely, a
stockholder's notice must be delivered to the Secretary of the Corporation, or
mailed to and received at the principal executive offices of the Corporation, or
mailed to and received at the principal executive officers of the Corporation by
the Secretary, not less than 30 days prior to the date of the annual meeting;
provided, however, that if less than 40 days' notice or prior public disclosures
of the date of the annual meeting is given or made to stockholders, notice by
the stockholder to be timely must be so delivered or received not later than the
close of business on the 7th day following the earlier of (i) the day on which
such notice of the date of the meeting was mailed, or (ii) the day on which such
public disclosure was made.

    (b) A stockholder's notice to the Secretary shall set forth as to each
matter the stockholder proposes to bring before an annual meeting stockholders
(i) a brief description of the business desired to be brought before the annual
meeting and the reasons for conducting such business at the annual meeting, (ii)
the name and address, as they appear on the Corporation's books, of the
stockholder proposing such business and any other stockholders known by such
stockholder to be supporting such proposal, (iii) the class and number of shares
of the Corporation which are beneficially owned by such stockholder on the date
of such stockholder's notice and by any other stockholders known by such
stockholder to be supporting such proposal on the date of such stockholder's
notice, and (iv) any material interest of the stockholder in such proposal.

                                       3

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    (c) Notwithstanding anything in the Bylaws to the contrary, no business
shall be conducted at a meeting of stockholders except in accordance with the
procedures set forth in this Section 2.10. The Chairman of the meeting shall, if
the facts warrant, determine and declare to the meeting that the business was
not properly brought before the meeting in accordance with the procedures
prescribed by the Bylaws, and if he should so determine, he shall so declare to
the meeting and any such business not properly brought before the meeting shall
not be transacted.

                                   ARTICLE 3.

                              BOARD OF DIRECTORS.

    SECTION 3.01. General Powers. The business, property and affairs of the
Corporation shall be managed by the Board of Directors.

    SECTION 3.02. Number and Qualifications. (a) The number of directors of the
Corporation, which shall constitute the whole Board of Directors, shall be
determined in accordance with the provisions of Article SEVENTH of the Articles
of Incorporation. (b) A director need not be a stockholder. (c) No person shall
be elected a director who has attained the age of 68 and no person shall
continue to serve as a director after the date of the first meeting of the
stockholders of the Corporation held on or after the date on which such person
attains the age of 68; provided, however, any director serving on the Board as
of December 20, 1995 who has attained the age of 65 on or prior to such date
shall be permitted to continue to serve as a director until the date of the
first meeting of the stockholders of the Corporation held on or after the date
on which such person attains the age of 70.

    SECTION 3.03. Classes, Elections and Term. The Board of Directors shall be
divided into three classes, shall be nominated in accordance with the provisions
of Section 3.15 of this Article 3, and shall be elected and shall serve terms in
accordance with the provisions of Article SEVENTH of the Articles of
Incorporation.

    SECTION 3.04. Quorum and Manner of Acting. (a) Except as otherwise provided
by statute or by the Articles of Incorporation, a majority of the directors at
the time in office shall constitute a quorum for the transaction of business at
any meeting and the affirmative action of a majority of the directors present at
any meeting at which a quorum is present shall be required for the taking of any
action by the Board of Directors. (b) In the event the Secretary is informed
that one or more of the directors shall be disqualified to vote at such meeting,
then the required quorum shall be reduced by one for each such director so
absent or disqualified; provided, however, that in no event shall the quorum as
adjusted be less than one-third of the total number of directors. (c) In the
absence of a quorum at any meeting of the Board such meeting need not be held;
or a majority of the directors present thereat or, if no director be present,
the Secretary may adjourn such meeting from time to time until a quorum shall be
present. Notice of any adjourned meeting need not be given.

    SECTION 3.05. Offices, Place of Meetings and Records. The Board of Directors
may hold meetings, have an office or offices and keep the books and records of
the Corporation at such place or places within or without the State of Rhode
Island as the Board may from time to time determine. The place of meeting shall
be specified or fixed in the respective notices or waivers of notice thereof,
except where otherwise provided by statute by the Articles of Incorporation or
these Bylaws. Meetings of the Board of Directors or any committee of Directors,
including without limitation the Executive Committee, may be held by means of a
telephone conference circuit and connection with such circuit shall constitute
presence at such meetings.

                                       4

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    SECTION 3.06. Annual Meeting. The Board of Directors shall meet for the
purpose of organization, the election of officers and the transaction of other
business, as soon as practicable following each annual election of directors.
Such meeting shall be called and held at the place and time specified in the
notice or waiver of notice thereof as in the case of a special meeting of the
Board of Directors.

    SECTION 3.07. Regular Meetings. Regular meetings of the Board of Directors
shall be held at such places and at such times as the Board shall from time to
time by resolution determine. If any day fixed for a regular meeting shall be a
legal holiday at the place where the meeting is to be held, then the meeting
which would otherwise be held on that day shall be held at said place at the
same hour on the next succeeding business day. Notice of regular meetings need
not be given.

    SECTION 3.08. Special Meetings; Notice. Special meetings of the Board of
Directors shall be held whenever called by the Chairman of the Board or the
President or by any five of the directors. Notice of each said meeting shall be
mailed to each director, addressed to him at his residence or usual place of
business, at least two days before the day on which the meeting is to be held,
or shall be sent to him at his residence or at such place of business by
telegraph, cable or other available means, or shall be delivered personally or
by telephone, not later than one day before the day on which the meeting is to
be held. Each such notice shall state the time and place of the meeting but need
not state the purposes thereof except as otherwise herein expressly provided.
Notice of any such meeting need not be given to any director, however, if waived
by him in writing or by telegraph, cable or otherwise, whether before or after
such meeting shall be held, or if he shall be present at such meeting.

    SECTION 3.09. Organization. At each meeting of the Board of Directors, the
Chairman of the Board or, in his absence, the President, or in the absence of
each of them, a director chosen by a majority of the directors present shall act
as chairman. The Secretary or, in his absence, an Assistant Secretary or, in the
absence of the Secretary and all Assistant Secretaries, a person whom the
chairman of such meeting shall appoint shall act as secretary of such meeting
and keep the minutes thereof.

    SECTION 3.10. Order of Business. At all meetings of the Board of Directors
business shall be transacted in the order determined by the Board.

    SECTION 3.11. Removal of Directors. Any one or more directors of the
Corporation may be removed at any time, but only in accordance with the
provisions of Article SEVENTH of the Articles of Incorporation.

    SECTION 3.12. Resignation. Any director of the Corporation may resign at any
time by giving written notice of his resignation to the Board of Directors, to
the Chairman of the Board, the President, any Vice President or the Secretary of
the Corporation. Such resignation shall take effect at the date of receipt of
such notice or at any later time specified therein; and, unless otherwise
specified therein, in acceptance of such resignation shall not be necessary to
make it effective.

    SECTION 3.13. Vacancies and Newly Created Directorships. Vacancies and newly
created directorships shall be filled only in accordance with the provisions of
Article SEVENTH of the Articles of Incorporation.

    SECTION 3.14. Compensation. Each director, in consideration of his serving
as such, shall be entitled to receive from the Corporation such amount per annum
or such fees for attendance at directors' meetings, or both, as the Board of
Directors shall from time to time determine, together with reimbursement for the
reasonable expenses incurred by him in connection with the performance of his
duties; provided that nothing herein contained shall be construed to preclude
any director from serving the Corporation or its subsidiaries in any other
capacity and receiving proper compensation therefor.

                                       5

<PAGE>

    SECTION 3.15. Nomination of Directors. (a) Only persons nominated in
accordance with the procedures set forth in this Section shall be eligible for
election as directors. Nominations of persons for election to the Board may be
made at a meeting of stockholders (i) by or at the direction of the Board, or
(ii) by any stockholder of the Corporation entitled to vote for the election of
directors at such meeting who complies with the notice procedures set forth in
this Section 3.15. Such nominations, other than those made by or at the
direction of the Board, shall be made pursuant to timely notice in writing to
the Secretary of the Corporation. To be timely, a stockholder's notice must be
delivered to the Secretary, or mailed to and received at the principal executive
offices of the Corporation by the Secretary, not less than 30 days prior to the
date of a meeting; provided, however, that if fewer than 40 days' notice or
prior public disclosure of the date of the meeting is given or made to
stockholders, notice by the stockholder to be timely must be so delivered or
received not later than the close of business on the 7th day following the
earlier of (i) the day on which such notice of the date of such meeting was
mailed, or (ii) the day on which such public disclosure was made.

    (b) A stockholder's notice to the Secretary shall set forth (i) as to each
person whom the stockholder proposes to nominate for election or reelection as a
director (w) the name, age, business address and residence address of such
person, (x) the principal occupation or employment of such person, (y) the class
and number of shares of the Corporation which are beneficially owned by such
person on the date of such stockholder's notice (z) any other information
relating to such person that is required to be disclosed in solicitations of
proxies for election of directors, or is otherwise required, in each case
pursuant to Regulation 14A under the Securities Exchange Act of 1934, as amended
(including without limitation such person's written consent to being named in
the proxy statement as a nominee and to serving as a director if elected); and
(ii) as to the stockholder giving the notice (x) the name and address, as they
appear on the Corporation's books, of such stockholder and any other
stockholders known by such stockholder to be supporting such nominees and (y)
the class and number of shares of the Corporation which are beneficially owned
by such stockholder on the date of such stockholder's notice and by any other
stockholders known by such stockholder to be supporting such nominees on the
date of such stockholder's notice.

    (c) No person shall be eligible for election as a director of the
Corporation unless nominated in accordance with the procedures set forth in this
Section 3.15. The Chairman of the meeting shall, if the facts warrant, determine
and declare to the meeting that a nomination was not made in accordance with the
procedures prescribed by the Bylaws, and if he should so determine, he shall so
declare to the meeting and the defective nomination shall be disregarded.

                                   ARTICLE 4.

                                  COMMITTEES.

    SECTION 4.01. Executive Committee. The Board of Directors may, by resolution
or resolutions passed by a majority of the whole Board, appoint an Executive
Committee to consist of not less than three nor more than ten members of the
Board of Directors, including the Chairman of the Board and the President, and
shall designate one of the members as its chairman. Notwithstanding any
limitation on the size of the Executive Committee, the Committee may invite
members of the Board to attend one at a time at its meetings. For the purpose of
the meeting he so attends, the invited director shall be entitled to vote on
matters considered at such meeting and shall receive the Executive Committee fee
for such attendance. At any time one additional director may be invited to an
Executive Committee meeting in addition to the rotational invitee and, in such
case, such additional invitee shall also be entitled to vote on matters
considered at such meeting and shall receive the Executive committee fee for
such attendance.

                                       6

<PAGE>

    Each member of the Executive Committee shall hold office, so long as he
shall remain director, until the first meeting of the Board of Directors held
after the next annual election of directors and until his successor is duly
appointed and qualified. The chairman of the Executive Committee or, in his
absence, a member of the Committee chosen by a majority of the members present
shall preside at meetings of the Executive Committee and the Secretary or an
Assistant Secretary of the Corporation, or such other person as the Executive
Committee shall from time to time determine, shall act as secretary of the
Executive Committee.

    The Board of Directors, by action of the majority of the whole Board, shall
fill vacancies in the Executive Committee.

    SECTION 4.02. Powers. During the intervals between the meetings of the Board
of Directors, the Executive Committee shall have and may exercise all of the
powers of the Board of Directors in all cases in which specific directions shall
not have been given by the Board of Directors.

    SECTION 4.03. Procedure; Meetings; Quorum. The Executive Committee shall fix
its own rules of procedure subject to the approval of the Board of Directors,
and shall meet at such times and at such place or places as may be provided by
such rules. At every meeting of the Executive Committee the presence of a
majority of all the members shall be necessary to constitute a quorum and the
affirmative vote of a majority of the members present shall be necessary for the
adoption by it of any resolution. In the absence of a quorum at any meeting of
the Executive Committee such meeting need not be held; or a majority of the
members present thereat or, if no members be present, the secretary of the
meting may adjourn such meeting from time to time until a quorum be present.

    SECTION 4.04. Compensation. Each member of the Executive Committee shall be
entitled to receive from the Corporation such fee, if any, as shall be fixed by
the Board of Directors, together with reimbursement for the reasonable expenses
incurred by him in connection with the performance of his duties.

    SECTION 4.05. Other Board Committees. The Board of Directors may, from time
to time, by resolution passed by a majority of the whole Board, designate one or
more committees in addition to the Executive Committee, each committee to
consist of two or more of the directors of the Corporation. Any such committee,
to the extent provided in the resolution or in the Bylaws of the Corporation,
shall have and may exercise the powers of the Board of Directors in the
management of the business and affairs of the Corporation. A majority of all the
members of any such committee may determine its action and fix the time and
place of its meetings, unless the Board of Directors shall otherwise provide.
The Board of Directors shall have power to change the members of any committee
at any time, to fill vacancies and to discharge any such committee, either with
or without cause, at any time.

    SECTION 4.06. Alternates. The Chairman of the Board or the President may
designate one or more directors as alternate members of any committee who may
act in the place and stead of members who temporarily cannot attend any such
meeting.

    SECTION 4.07. Additional Committees. The Board of Directors may from time to
time create such additional committees of directors, officers, employees or
other persons designated by it (or any combination of such persons) for the
purpose of advising the Board, the Executive Committee and the officers and
employees of the Corporation in all such matters as the Board shall deem
advisable and with such functions and duties as the Board shall by resolutions
prescribe.

    A majority of all the members of any such committee may determine its action
and fix the time and place of its meetings, unless the Board of Directors shall
otherwise provide. The Board of Directors shall have power to change the members
of any committee at any time, to fill vacancies and to discharge any such
committee, either with or without cause, at any time.

                                       7

<PAGE>

                                   ARTICLE 5

                              ACTIONS BY CONSENT.

    SECTION 5.01. Consent by Directors. Any action required or permitted to be
taken at any meeting of the Board of Directors or of any committee thereof may
be taken without a meeting if prior to such action a written consent thereto is
signed by all members of the Board or of such committee, as the case may be, and
such written consent is filed with the minutes of the proceedings of the Board
of such committee.

    SECTION 5.02. Consent by Stockholders. Any action required or permitted to
be taken at any meeting of the stockholders may be taken without a meeting upon
the written consent of the holders of shares of stock entitled to vote who hold
the number of shares which in the aggregate are at least equal to the percentage
of the total vote required by statute or the Articles of Incorporation or these
Bylaws for the proposed corporate action, and provided that prompt notice of
such action shall be given to all stockholders who would have been entitled to
vote upon the action if such meeting were held.

                                   ARTICLE 6.

                                   OFFICERS.

    SECTION 6.01. Number. The principal offices of the Corporation shall be a
Chairman of the Board, a President, one or more Vice Presidents (the number
thereof and variations in title to be determined by the Board of Directors), a
Treasurer and a Secretary. In addition, there may be such other or subordinate
officers, agents and employees as may be appointed in accordance with the
provision of Section 6.03. Any two or more offices, except those of President
and Secretary, may be held by the same person.

    SECTION 6.02. Election, Qualifications and Term of Office. Each officer of
the Corporation, except such officers as may be appointed in accordance with the
provisions of Section 6.03, shall be elected annually by the Board of Directors
and shall hold office until his successor shall have been duly elected and
qualified, or until his death, or until he shall have resigned or shall have
been removed in the manner herein provided. The Chairman of the Board and the
President shall be and remain directors.

    SECTION 6.03. Other Officers. The Corporation may have such other officers,
agents and employees as the Board of Directors may deem necessary, including a
Controller, one or more Assistant Controllers, one or more Assistant Treasurers,
and one or more Assistant Secretaries, each of whom shall hold office for such
period, have such authority, and perform such duties as the Board of Directors
or the President may from time to time determine. The Board of Directors may
delegate to any principal officer the power to appoint or remove any such
subordinate officers, agents or employees.

    SECTION 6.04. Mandatory Retirement. No officer of the Corporation shall
continue to hold office beyond the first day of the month following or
coinciding with his attaining age 65, unless the Board of Directors specifically
authorizes such continuance on a year-to-year basis.

    SECTION 6.05. Removal. Any officer may be removed, either with or without
cause, by a vote of a majority of the whole Board of Directors or, except in
case of any officer elected by the Board of Directors, by any committee or
officer upon whom the power of removal may be conferred by the Board of
Directors.

                                       8

<PAGE>

    SECTION 6.06. Resignation. Any officer may resign at any time by giving
written notice to the Board of Directors, the Chairman of the Board or the
President. Any such resignation shall take effect at the date of receipt of such
notice or at any later time specified therein; and unless otherwise specified
therein, the acceptance of such resignation shall not be necessary to make it
effective.

    SECTION 6.07. Vacancies. A vacancy in any office because of death,
resignation, removal, disqualification or any other cause shall be filed for the
unexpired portion of the term in the manner prescribed in these Bylaws for
regular election or appointment to such office.

    SECTION 6.08. Chairman of the Board. The Chairman of the Board shall preside
at all meetings of the Board of Directors. Subject to definition by the Board of
Directors, he shall have general executive powers and such specific powers and
duties as from time to time may be conferred upon or assigned to him by the
Board of Directors.

    SECTION 6.09. President. The President shall preside at all meetings of the
Board of Directors if there be no Chairman or if the Chairman be absent. Subject
to the definition by the Board of Directors, he shall have general executive
powers and such specific powers and duties as from time to time may be conferred
upon or assigned to him by the Board of Directors.

    SECTION 6.10. Vice Presidents. Each Vice President shall have such powers
and perform such duties as the Board of Directors or the Executive Committee may
from time to time prescribe or as shall be assigned to him by the President.

    SECTION 6.11. Treasurer. The Treasurer shall have charge and custody of, and
be responsible for, all funds and securities of the Corporation, and shall
deposit all such funds to the credit of the Corporation in such banks, trust
companies or other depositaries as shall be selected in accordance with the
provisions of these Bylaws; he shall disburse the funds of the Corporation as
may be ordered by the Board of Directors or the Executive Committee, making
proper vouchers for such disbursements, and shall render to the Board of
Directors or the stockholders, whenever the Board may require him so to do, a
statement of all his transactions as Treasurer or the financial condition of the
Corporation; and, in general, he shall perform all the duties incident to the
office of Treasurer and such other duties as from time to time may be assigned
to him by the Board of Directors, any committee of the Board designated by it so
to act or the President.

    SECTION 6.12. Secretary. The Secretary shall record or cause to be recorded
in books provided for the purpose the minutes of the meetings of the
stockholders, the Board of Directors, and all committees of which a secretary
shall not have been appointed; shall see that all notices are duly given in
accordance with the provisions of these Bylaws and as required by law; shall be
custodian of all corporate records (other than financial) and of the seal of the
Corporation and see that the seal is affixed to all documents the execution of
which on behalf of the Corporation under its seal is duly authorized in
accordance with the provisions of these Bylaws; shall keep, or cause to be kept,
the list of stockholders as required by Section 2.09, which include post-office
addresses of the stockholders and the number of shares held by them,
respectively, and shall make or cause to be made, all proper changes therein,
shall see that the books, reports, statements, certificates and all other
documents and records required by law are properly kept and filed; and, in
general, shall perform all duties incident to the office of Secretary and such
other duties as may from time to time be assigned to him by the Board of
Directors, the Executive Committee or the President.

    SECTION 6.13. Salaries. The salaries of the principal officers of the
Corporation shall be fixed from time to time by the Board of Directors or a
special committee thereof, and none of such officers shall be prevented from
receiving a salary by reason of the fact that he is a director of the
Corporation.

                                       9

<PAGE>

                                   ARTICLE 7.

                                INDEMNIFICATION

    SECTION 7.01. Right to Indemnification. Each person who was or is made a
party or is threatened to be made a party to or is involved in any action, suit
or proceeding, whether civil, criminal, administrative or investigative
(hereinafter, a "proceeding"), by reason of the fact that such person, or a
person of whom such person is the legal representative, is or was a director,
officer, employee or agent of the Corporation or, while a director, officer,
employee or agent of the Corporation, is or was serving at the request of the
Corporation as a director, officer, employee or agent of any foreign or domestic
corporation, partnership, joint venture, trust, other enterprise or employee
benefit plan, whether the basis of such proceeding is alleged action (or failure
to act) in an official capacity as a director, officer, employee or agent or in
any other capacity while serving as a director, officer, employee or agent,
shall be indemnified and held harmless by the Corporation to the fullest extent
permitted by the Rhode Island General Laws, as the same shall exist from time to
time (but, in the case of an amendment to said General Laws, only to the extent
that such amendment permits the Corporation to provide broader indemnification
rights than said General Laws permitted the Corporation to provide prior to such
amendment) against all expenses, liability and loss (including judgments,
penalties, fines, amounts paid in settlement and reasonable expenses, including
attorneys' fees) actually incurred by such person in connection therewith, and
such indemnification shall continue as to a person who has ceased to be a
director, officer, employee or agent and shall inure to the benefit of such
person's heirs, executors and administrators; provided, however, that the
Corporation shall indemnify any such person seeking indemnity in connection with
a proceeding (or part thereof) initiated by such person only if such proceeding
(or part thereof) was authorized by the Board of Directors of the Corporation.
Such right shall be a contract right and shall include the right to be paid by
the Corporation for expenses incurred in defending any such proceeding in
advance of its final disposition; provided, however, that, if the Rhode Island
General Laws so require, the payment of such expenses incurred by a director,
officer, employee or agent in such person's capacity as a director, officer,
employee or agent of the Corporation (and not in any other capacity in which
service was or is rendered by such person while a director, officer, employee or
agent, including, without limitation, service to an employee benefit plan) in
advance of the final disposition of such proceeding, shall be made only upon
delivery to the Corporation by the indemnified party of a written affirmation of
such party's good faith belief that such party has met the applicable standards
of conduct and of an undertaking, by or on behalf of such party, to repay all
amounts so advanced if it shall ultimately be determined that such party is not
entitled to be indemnified under this Section 7.01 or otherwise. Determinations
and authorizations of payment under this Section 7.01 shall be made in the same
manner as the determination that indemnification is permissible.

    SECTION 7.02. Right of Claimant to Bring Suit. If a claim under Section 7.01
is not paid in full by the Corporation within 90 days after a written claim has
been received by the Corporation, the claimant may at any time thereafter bring
suit against the Corporation to recover the unpaid amount of the claim and, if
successful in whole or in part, the claimant shall be entitled to be paid also
the expense of prosecuting such claim. It shall be a defense to any such action
(other than an action brought to enforce the claim for expenses incurred in
defending any proceeding in advance of its final disposition where the required
written affirmation and undertaking has been tendered to the Corporation) that
the claimant has not met the standards of conduct which make it permissible
under the Rhode Island General Laws for the Corporation to indemnify the
claimant for the amount claimed, but the burden of proving such defense by clear
and convincing evidence shall be on the Corporation. Neither the failure of the
Corporation (including its Board of Directors, its stockholders or independent
legal counsel) to have made a determination prior to the commencement of such
action that indemnification of the claimant is proper in the circumstances, nor
an actual determination by the Corporation (including its

                                       10

<PAGE>

Board of Directors, its stockholders or independent legal counsel) that the
claimant has not met such applicable standards of conduct, shall be a defense to
the action or create a presumption that the claimant has not met the applicable
standards of conduct.

    SECTION 7.03. Non-Exclusivity of Rights. The rights conferred on any person
by Sections 7.01 and 7.02 of this Article 7 shall not be exclusive of any other
right which such person may have or hereafter acquire under any statute,
provisions of the Articles of Incorporation, Bylaws, agreement, vote of
stockholders or disinterested directors or otherwise.

    SECTION 7.04. Insurance. The Corporation may purchase and maintain
insurance, at its expense, to protect itself and any person who is or was a
director, officer, employee or agent of the Corporation, or who, while a
director, officer, employee or agent of the Corporation, is or was serving at
the request of the Corporation as a director, officer, partner, trustee,
employee or agent of any foreign or domestic corporation, partnership, joint
venture, trust, other enterprise or employee benefit plan, against any such
expenses, liability or loss, whether or not the Corporation would have the power
to indemnify such person against such expenses, liability or loss under the
Rhode Island General Laws.

                                   ARTICLE 8.

                 CONTRACTS, CHECKS, DRAFTS, BANK ACCOUNTS, ETC.

    SECTION 8.01. Execution of Contracts. Unless the Board of Directors or the
Executive Committee shall otherwise determine, the Chairman of the Board, the
President, any Vice President or Treasurer and the Secretary or any Assistant
Secretary may enter into any contracts or execute any contract or other
instrument, the execution of which is not otherwise specifically provided for,
in the name and on behalf of the Corporation. The Board of Directors, or any
committee designated thereby with power so to act, except as otherwise provided
in these Bylaws, may authorize any other or additional officer or officers or
agent or agents of the Corporation to enter into any contract or execute and
deliver any instrument in the name and on behalf of the Corporation, and such
authorized may be general or confined to specific instances. Unless authorized
so to do by these Bylaws or by the Board of Directors or by any such committee,
no officer, agent or employee shall have any power or authority to bind the
Corporation by any contract or engagement or to pledge its credit or to render
it liable pecuniary for any purpose or to any amount.

    SECTION 8.02. Loans. No loan shall be contracted on behalf of the
Corporation, and no evidence of indebtedness shall be issued, endorsed or
accepted by its name, unless authorized by the Board of Directors or Executive
Committee or other committee designated by the Board so to act. Such authority
may be general or confined to specific instances. When so authorized, the
officer or officers thereunto authorized may effect loans and advances at any
time for the Corporation from any bank, trust company or other institution, or
from any firm, corporation or individual, and for such loans and advances may
make, executive and deliver promissory notes or other evidences of indebtedness
and liabilities of the Corporation, may mortgage, pledge, hypothecate or
transfer any real or personal property at any time owned or held by the
Corporation, and to that end execute instruments of mortgage or pledge or
otherwise transfer such property.

    SECTION 8.03. Checks, Drafts, Etc. All checks, drafts, bills of exchange or
other orders for the payment of money, obligations, notes, or other evidence of
indebtedness, bills of lading, warehouse receipts and insurance certificates of
the Corporation, shall be signed or endorsed by such officer or officers, agent
or agents, attorney or attorneys, employee or employees, of the Corporation as
shall from time to time be determined by resolution of the Board of Directors or
Executive Committee or other committee designated by the Board so to act.

                                       11

<PAGE>

    SECTION 8.04. Deposits. All funds of the Corporation not otherwise employed
shall be deposited from time to time to the credit of the Corporation in such
banks, trust companies or other depositaries as the Board of Directors or
Executive Committee or other committee designated by the Board so to act may
from time to time designate, or as may be designated by any officer or officers
or agent or agents of the Corporation to whom such power may be delegated by the
Board of Directors or Executive Committee or other committee designated by the
Board so to act and, for the purpose of such deposit and for the purposes of
collection for the account of the Corporation, all checks, drafts and other
orders for the payment of money which are payable to the order of the
Corporation may be endorsed, assigned and delivered by any officer, agent or
employee of the Corporation or in such manner as may from time to time be
designated or determined by resolution of the Board of Directors or Executive
Committee or other committee designated by the Board so to act.

    SECTION 8.05. Proxies in Respect of Securities of Other Corporations. Unless
otherwise provided by resolution adopted by the Board of Directors or the
Executive Committee or other committee so designated to act by the Board, the
Chairman of the Board or the President or any Vice President may from time to
time appoint an attorney or attorneys or agent or agents of the Corporation, in
the name and on behalf of the Corporation, to cast votes which the Corporation
may be entitled to cast as the holder of stock or other securities in any other
corporation, association or trust any of whose stock or other securities may be
held by the Corporation, at meetings of the holders of the stock or other
securities of such other corporation, association or trust, or to consent in
writing, in the name of the Corporation as such holder to any action by such
other corporation, association or trust, and may instruct the person or persons
so appointed as to the manner of casting such votes or giving such consent, and
may execute or cause to be executed in the name and on behalf of the Corporation
and under its corporate seal, or otherwise, all such written proxies or other
instruments as he may deem necessary or proper in the premises.

                                   ARTICLE 9.

                               BOOKS AND RECORDS.

    SECTION 9.01. Place. The books and records of the Corporation may be kept at
such places within or without the State of Rhode Island as the Board of
Directors from time to time may determine. The stock record books and the blank
stock certificate books shall be kept by the Secretary or by any other officer
or agent designated by the Board of Directors.

    SECTION 9.02. Addresses of Stockholders. Each stockholder shall furnish to
the Secretary of the Corporation or to the transfer agent of the Corporation an
address at which notices of meetings and all other corporate notices may be
served upon or mailed to him, and if any stockholder shall fail to designate
such address, corporate notices may be served upon him by mail, postage prepaid,
to him at his post-office address last known to the Secretary or to the transfer
agent of the Corporation or by transmitting a notice thereof to him at such
address by telegraph, cable or other available method.

    SECTION 9.03. Record Dates. The Board of Directors may fix in advance a
date, not exceeding 60 days preceding the date of any meeting of stockholders,
or the date for the payment of any dividend, or the date for the allotment of
any rights, or the date when any change or conversion or exchange of capital
stock of the Corporation shall go into effect, or a date in connection with
obtaining such consent, as a record date for the determination of the
stockholders entitled to notice of, and to vote at, any such meeting or any
adjournment thereof, or entitled to receive payment of any such dividend, or to
any such allotment of rights, or to exercise the rights in respect to any
change, conversion or exchange of capital stock of the Corporation, or to give
such consent, and in each case such stockholders of record on the date so fixed
shall be entitled to notice of, or to vote at, such meeting and any adjournment
thereof, or to

                                       12

<PAGE>

receive payment of such dividend, or to receive such allotment of rights, or to
exercise such rights or to give such consent, as the case may be,
notwithstanding any transfer of any stock on the books of the Corporation after
any such record date fixed as aforesaid.

    SECTION 9.04. Audit of Books and Accounts. The books and accounts of the
Corporation shall be audited at least once in each fiscal year by certified
public accountants of good standing selected by the Board of Directors.

                                  ARTICLE 10.

                           SHARES AND THEIR TRANSFER.

    SECTION 10.01. Certificates of Stock. Every owner of stock of the
Corporation shall be entitled to have a certificate certifying the number of
shares owned by him in the Corporation and designating the class of stock to
which such shares belong, which shall otherwise be in such form as the Board of
Directors shall prescribe. Each such certificate shall be signed by the Chairman
of the Board or the President or a Vice President and the Treasurer or any
Assistant Treasurer or the Secretary or any Assistant Secretary of the
Corporation; provided, however, that where such certificate is signed or
countersigned by a transfer agent or registrar the signatures of such officers
of the Corporation and the seal of the Corporation may be in facsimile form. In
case any officer or officers who shall have signed, or whose facsimile signature
or signatures shall have been used on, any such certificate or certificates
shall cease to be such officer or officers of the Corporation, whether because
of death, resignation or otherwise, before such certificate or certificates
shall have been delivered by the Corporation, such certificate or certificates
may nevertheless be issued and delivered by the Corporation as though the person
or persons who signed such certificate or whose facsimile signature or
signatures shall have been used thereon had not ceased to be such officer or
officers of the Corporation.

    SECTION 10.02. Record. A record shall be kept of the name of the person,
firm or corporation owning the stock represented by each certificate for stock
of the Corporation issued, the number of shares represented by each such
certificate, the date thereof, and, in the case of cancellation, the date of
cancellation. The person in whose name shares of stock stand on the books of the
Corporation shall be deemed the owner thereof for all purposes as regards to the
Corporation.

    SECTION 10.03. Transfer of Stock. Transfer of shares of stock of the
Corporation shall be made on the books of the Corporation only by the registered
holder thereof, or by his attorney thereunto authorized, and on the surrender of
the certificate or certificates for such shares properly endorsed.

    SECTION 10.04. Transfer Agent and Registrar; Regulations. The Corporation
shall, if and whenever the Board of Directors or Executive Committee shall so
determine, maintain one or more transfer offices or agencies, each in charge of
a transfer agent designated by the Board of Directors, where the shares of the
capital stock of the Corporation shall be directly transferable, and also if and
whenever the Board of Directors shall so determine, maintain one or more
registry offices, each in charge of a registrar designated by the Board of
Directors, where such shares of stock shall be registered. The Board of
Directors may make such rules and regulations as it may deem expedient, not
inconsistent with these Bylaws, concerning the issue, transfer and registration
of certificate for shares of the capital stock of the Corporation.

    SECTION 10.05. Lost, Destroyed or Mutilated Certificates. In case of the
alleged loss or destruction or the mutilation of a certificate representing
capital stock of the Corporation, a new certificate may be issued in place
thereof, in the manner and upon such terms as the Board of Directors may
prescribe.

                                       13

<PAGE>

                                  ARTICLE 11.

                                     SEAL.

    The Board of Directors shall provide a corporate seal, which shall be in the
form of a circle and shall bear the name of the Corporation and the words and
figures "Incorporated 1970, Rhode Island".

                                   ARTICLE 12

                                  FISCAL YEAR.

    The fiscal year of the Corporation shall be the calendar year.

                                  ARTICLE 13.

                               WAIVER OF NOTICE.

    Whenever any notice whatever is required to be given by statute, these
Bylaws or the Articles of Incorporation, a waiver thereof in writing, signed by
the person or persons entitled to said notice, whether before or after the time
state therein, shall be deemed equivalent thereto.

                                  ARTICLE 14.

                                  AMENDMENTS.

    These Bylaws may be altered, amended or repeated in whole or in part, and
new Bylaws may be adopted in whole or in part, only by the affirmative vote of
80% of the Board of Directors and a majority of the Continuing Directors (as
defined in Article SEVENTH of the Articles of Incorporation) or by the
stockholders as provided in the Articles of Incorporation and applicable law. No
amendment may be made unless the Bylaw, as amended, is consistent with the
requirements of law and the Articles of Incorporation.

                                       14


                                                                   EXHIBIT 10(a)

                           FLEET FINANCIAL GROUP, INC.

      Schedule of Persons who have entered into Change in Control Contracts

      A.    Benefit - 3x Base Plus Bonus:

            David L. Eyles
            Robert J. Higgins
            Eugene M. McQuade
            Terrence Murray
            William C. Mutterperl
            Thomas O'Neill
            John B. Robinson
            H. Jay Sarles
            M. Anne Szostak
            Michael R. Zucchini

      B.    Benefit - 2x Base Plus Bonus:

            Anne Finucane
            Peter C. Fitts
            Richard Higginbotham
            Anne M. Slattery
            Robert B. Hedges

<PAGE>

                         AMENDED AND RESTATED AGREEMENT

      AMENDED AND RESTATED AGREEMENT by and between FLEET FINANCIAL GROUP, INC.,
a Rhode Island corporation (the "Company"), and _______________ (the 
"Executive"), dated as of the _____ day of ____________, 199__.

      WHEREAS, the Board of Directors of the Company (the "Board") previously
determined that it is in the best interests of the Company and its stockholders
to assure that the Company will have the continued dedication of the Executive,
notwithstanding the possibility, threat or occurrence of a Change of Control (as
defined in Section 2) of the Company. The Board believes it is imperative to
diminish the inevitable distraction of the Executive by virtue of the personal
uncertainties and risks created by a pending or threatened Change of Control and
to encourage the Executive's full attention and dedication to the Company
currently and in the event of any threatened or pending Change of Control, and
to provide the Executive with compensation and benefits arrangements upon a
Change of Control which ensure that the compensation and benefits expectations
of the Executive will be satisfied and which are competitive with those of other
bank holding companies. Therefore, in order to accomplish these objectives, the
Board caused the Company to enter into an Agreement with the Executive dated as
of ______________, 199__ (the "Original Agreement").

      WHEREAS, the Human Resources and Planning Committee of the Board of
Directors has approved certain amendments to the Original Agreement, and the
parties hereto desire to amend and restate the Original Agreement in its
entirety.

      NOW, THEREFORE, IT IS HEREBY AGREED AS FOLLOWS:

      1.    Certain Definitions.

            (a) The "Effective Date" shall be the first date during the "Change
of Control Period" (as defined in Section 1(b)) on which a Change of Control
occurs. Anything in this Agreement to the contrary notwithstanding, if the
Executive's employment with the Company is terminated or the Executive ceases to
be an officer of the Company prior to the date on which a Change of Control
occurs, and it is reasonably demonstrated that such termination of employment
(1) was at the request of a third party who has taken steps reasonably
calculated to effect the Change of Control or (2) otherwise arose in connection
with or anticipation of the Change of Control, then for all purposes of this
Agreement the "Effective Date" shall mean the date immediately prior to the date
of such termination of employment.

            (b) The "Change of Control Period" is the period commencing on the
date hereof and ending on the earlier to occur of (x) the third anniversary of
such date and (y) the Executive's normal retirement under the Fleet Financial
Group, Inc. Pension Plan ("Normal Retirement Date"); provided, however, that
commencing on the date one year after the date hereof, and on each annual
anniversary of such date (such date and 

                                       2
<PAGE>

each annual anniversary thereof is hereinafter referred to as the "Renewal
Date"), the Change of Control Period shall be automatically extended without any
further action by the Company or the Executive so as to terminate three years
from such Renewal Date; provided, however, that if either the Company or the
Executive shall give notice in writing to the other, 120 days prior to the
Renewal Date, stating that the Change of Control Period shall not be extended,
then the Change of Control Period shall expire three years from the last
effective Renewal Date.

      2.    Change of Control. For the purpose of this Agreement, a "Change of
Control" shall mean:

            (a) The acquisition, other than from the Company, by any individual,
entity or group (within the meaning of Section 13(d)(3) or 14(d)(2) of the
Securities Exchange Act of 1934, as amended (the "Exchange Act")) of beneficial
ownership (within the meaning of Rule 13d-3 promulgated under the Exchange Act)
of 25% or more of the then outstanding shares of common stock of the Company
(the "Outstanding Company Common Stock"); provided, however, that any
acquisition by the Company or its subsidiaries, or any employee benefit plan (or
related trust) of the Company or its subsidiaries, of 25% or more of the
Outstanding Company Common Stock shall not constitute a Change of Control; and
provided, further that any acquisition by a corporation with respect to which,
following such acquisition, more than 50% of the then outstanding shares of
common stock of such corporation is then beneficially owned, directly or
indirectly, by all or substantially all of the individuals and entities who were
the beneficial owners of the Outstanding Company Common Stock immediately prior
to such acquisition in substantially the same proportion as their ownership
immediately prior to such acquisition of the Outstanding Company Common Stock,
shall not constitute a Change of Control; or

            (b) Individuals who, as of the date of this Agreement, constitute
the Board (the "Incumbent Board") cease for any reason to constitute at least a
majority of the Board, provided that any individual becoming a director
subsequent to the date of this Agreement whose election, or nomination for
election by the Company's stockholders, was approved by a vote of at least a
majority of the directors then comprising the Incumbent Board shall be
considered as though such individual were a member of the Incumbent Board, but
excluding, for this purpose, any such individual whose initial assumption of
office is in connection with an actual or threatened election contest relating
to the election of the Directors of the Company (as such terms are used in Rule
14a-11 of Regulation 14A promulgated under the Exchange Act); or

            (c) Consummation of a reorganization, merger, consolidation, sale or
other disposition of all or substantially all of the assets of the Company (a
"Business Combination"), in each case, with respect to which all or
substantially all of the individuals and entities who were the beneficial owners
of the Outstanding Company Common Stock immediately prior to such Business
Combination do not, following such Business Combination, beneficially own,
directly or indirectly, more than 50% of the 

                                       3
<PAGE>

then outstanding shares of common stock of the corporation resulting from such a
Business Combination (including, without limitation, a corporation which as a
result of such transaction owns the Company or all or substantially all of the
Company's assets either directly or through one or more subsidiaries).

            (d) Approval by the stockholders of the Company of a complete
liquidation or dissolution of the Company.

            Anything in this Agreement to the contrary notwithstanding, if an
event that would, but for this paragraph, constitute a Change of Control results
from or arises out of a purchase or other acquisition of the Company, directly
or indirectly, by a corporation or other entity in which the Executive has a
greater than ten percent (10%) direct or indirect equity interest, such event
shall not constitute a Change of Control.

      3.    Employment Period. Subject to the terms and conditions hereof, the
Company hereby agrees to continue the Executive in its employ, and the Executive
hereby agrees to remain in the employ of the Company, for the period commencing
on the Effective Date and ending on the earlier to occur of (x) the last day of
the twenty-fourth month following the month in which the Effective Date occurs,
and (y) the Executive's Normal Retirement Date (the "Employment Period").

      4.    Terms of Employment.

            (a)   Position and Duties.

                  (i) During the Employment Period, (A) the Executive's position
      (including status, offices, titles and reporting requirements), authority,
      duties and responsibilities shall be at least commensurate in all material
      respects with the most significant of those held, exercised and assigned
      at any time during the 90-day period immediately preceding the Effective
      Date and (B) the Executive's services shall be performed at the location
      where the Executive was employed immediately preceding the Effective Date
      or any office or location less than 35 miles from such location.

                  (ii) During the Employment Period, and excluding any periods
      of vacation and sick leave to which the Executive is entitled, the
      Executive agrees to devote reasonable attention and time during normal
      business hours to the business and affairs of the Company and, to the
      extent necessary to discharge the responsibilities assigned to the
      Executive hereunder, to use the Executive's reasonable best efforts to
      perform faithfully and efficiently such responsibilities. During the
      Employment Period it shall not be a violation of this Agreement for the
      Executive to (A) serve on corporate, civic or charitable boards or
      committees, (B) deliver lectures, fulfill speaking engagements or teach at
      educational institutions and (C) manage personal investments, so long as
      such activities do not significantly interfere with the performance of the
      Executive's 

                                       4
<PAGE>

      responsibilities as an employee of the Company in accordance with this
      Agreement. It is expressly understood and agreed that to the extent that
      any such activities have been conducted by the Executive prior to the
      Effective Date, the continued conduct of such activities (or the conduct
      of activities similar in nature and scope thereto) subsequent to the
      Effective Date shall not thereafter be deemed to interfere with the
      performance of the Executive's responsibilities to the Company.

            (b)   Compensation.

                  (i) Base Salary. During the Employment Period, the Executive
      shall receive an annual base salary ("Annual Base Salary"), which shall be
      paid at a bi-weekly rate, at least equal to twelve times the highest
      monthly base salary paid or payable to the Executive by the Company and
      its affiliated companies in respect of the twelve-month period immediately
      preceding the month in which the Effective Date occurs. During the
      Employment Period, the Annual Base Salary shall be reviewed at least
      annually and shall be increased at any time and from time to time as shall
      be substantially consistent with increases in base salary awarded in the
      ordinary course of business to other peer executives of the Company and
      its affiliated companies. Any increase in Annual Base Salary shall not
      serve to limit or reduce any other obligation to the Executive under this
      Agreement. Annual Base Salary shall not be reduced after any such increase
      and the term Annual Base Salary as utilized in this Agreement shall refer
      to Annual Base Salary as so increased. As used in this Agreement, the term
      "affiliated companies" includes any company controlled by, controlling or
      under common control with the Company.

                  (ii) Annual Bonus. In addition to Annual Base Salary, the
      Executive shall be awarded, for each fiscal year during the Employment
      Period, an annual bonus (the "Annual Bonus") in cash at least equal to the
      average annualized (for any fiscal year consisting of less than twelve
      full months or with respect to which the Executive has been employed by
      the Company for less than twelve full months) bonus (the "Average Annual
      Bonus") paid or payable to the Executive by the Company and its affiliated
      companies in respect of the three fiscal years immediately preceding the
      fiscal year in which the Effective Date occurs. Each such Annual Bonus
      shall be paid no later than the end of the third month of the fiscal year
      next following the fiscal year for which the Annual Bonus is awarded,
      unless the Executive shall elect to defer the receipt of such Annual Bonus
      pursuant to deferral plans of the Company.

                  (iii) Incentive, Savings and Retirement Plans. In addition to
      Annual Base Salary and Annual Bonus payable as hereinabove provided, the
      Executive shall be entitled to participate during the Employment Period in
      all incentive, savings and retirement plans, practices, policies and
      programs applicable to other peer executives of the Company and its
      affiliated companies, 

                                       5
<PAGE>

      but in no event shall such plans, practices, policies and programs provide
      the Executive with incentive, savings and retirement benefits
      opportunities, in each case, less favorable, in the aggregate, than the
      most favorable of those provided by the Company and its affiliated
      companies for the Executive under such plans, practices, policies and
      programs as in effect at any time during the one-year period immediately
      preceding the Effective Date.

                  (iv) Welfare Benefit Plans. During the Employment Period, the
      Executive and/or the Executive's family, as the case may be, shall be
      eligible for participation in and shall receive all benefits under welfare
      benefit plans, practices, policies and programs provided by the Company
      and its affiliated companies (including, without limitation, medical,
      prescription, dental, disability, salary continuance, employee life, group
      life, accidental death and travel accident insurance plans and programs)
      and applicable to other peer executives of the Company and its affiliated
      companies, but in no event shall such plans, practices, policies and
      programs provide benefits which are less favorable, in the aggregate, than
      the most favorable of such plans, practices, policies and programs in
      effect at any time during the one-year period immediately preceding the
      Effective Date.

                  (v) Expenses. During the Employment Period, the Executive
      shall be entitled to receive prompt reimbursement for all reasonable
      expenses incurred by the Executive in accordance with the most favorable
      policies, practices and procedures of the Company and its affiliated
      companies in effect at any time during the one-year period immediately
      preceding the Effective Date or, if more favorable to the Executive, as in
      effect at any time thereafter with respect to other peer executives of the
      Company and its affiliated companies.

                  (vi) Fringe Benefits. During the Employment Period, the
      Executive shall be entitled to fringe benefits in accordance with the most
      favorable plans, practices, programs and policies of the Company and its
      affiliated companies in effect at any time during the one-year period
      immediately preceding the Effective Date or, if more favorable to the
      Executive, as in effect at any time thereafter with respect to other peer
      executives of the Company and its affiliated companies.

                  (vii) Office and Support Staff. During the Employment Period,
      the Executive shall be entitled to an office or offices of a size and with
      furnishings and other appointments, and to exclusive personal secretarial
      and other assistance, at least equal to the most favorable of the
      foregoing provided to the Executive by the Company and its affiliated
      companies at any time during the one-year period immediately preceding the
      Effective Date or, if more favorable to the Executive, as provided at any
      time thereafter with respect to other peer executives of the Company and
      its affiliated companies.

                                       6
<PAGE>

                  (viii) Vacation. During the Employment Period, the Executive
      shall be entitled to paid vacation in accordance with the most favorable
      plans, policies, programs and practices of the Company and its affiliated
      companies as in effect at any time during the one-year period immediately
      preceding the Effective Date or, if more favorable to the Executive, as in
      effect at any time thereafter with respect to other peer executives of the
      Company and its affiliated companies.

      5.    Termination of Employment.

            (a) Death or Disability. The Executive's employment shall terminate
automatically upon the Executive's death during the Employment Period. If the
Company determines in good faith that the Disability of the Executive has
occurred during the Employment Period (pursuant to the definition of
"Disability" set forth below), it may give to the Executive written notice in
accordance with Section 12(b) of this Agreement of its intention to terminate
the Executive's employment. In such event, the Executive's employment with the
Company shall terminate effective on the 30th day after receipt of such notice
by the Executive (the "Disability Effective Date"), provided that, within the 30
days after such receipt, the Executive shall not have returned to full-time
performance of the Executive's duties. For purposes of this Agreement,
"Disability" means the absence of the Executive from the Executive's duties with
the Company on a full-time basis for 180 consecutive business days as a result
of incapacity due to mental or physical illness which is determined to be total
and permanent by a physician selected by the Company or its insurers and
acceptable to the Executive or the Executive's legal representative (such
agreement as to acceptability not to be withheld unreasonably).

            (b) Cause. The Company may terminate the Executive's employment
during the Employment Period for "Cause". For purposes of this Agreement,
"Cause" means (i) an act or acts of personal dishonesty taken by the Executive
and intended to result in substantial personal enrichment of the Executive at
the expense of the Company, (ii) repeated violations by the Executive of the
Executive's obligations under Section 4(a) of this Agreement which are
demonstrably willful and deliberate on the Executive's part and which are not
remedied in a reasonable period of time after receipt of written notice from the
Company or (iii) the conviction of the Executive of a felony involving moral
turpitude.

            (c)   Good Reason.  The Executive's employment may be terminated
during the Employment Period by the Executive for Good Reason.  For purposes
of this Agreement, "Good Reason" means:

                  (i) the assignment to the Executive of any duties inconsistent
      in any respect with the Executive's position (including status, offices,
      titles and reporting requirements), authority, duties or responsibilities
      as contemplated by Section 4(a) of this Agreement, or any other action by
      the Company which 

                                       7
<PAGE>

      results in a diminution in such position, authority, duties or
      responsibilities, excluding for this purpose an isolated, insubstantial
      and inadvertent action not taken in bad faith and which is remedied by the
      Company promptly after receipt of notice thereof given by the Executive;

                  (ii) any failure by the Company to comply with any of the
      provisions of Section 4(b) of this Agreement, other than an isolated,
      insubstantial and inadvertent failure not occurring in bad faith and which
      is remedied by the Company promptly after receipt of notice thereof given
      by the Executive;

                  (iii) the Company's requiring the Executive to be based at any
      office or location other than that described in Section 4(a)(i)(B) hereof;

                  (iv)  any purported termination by the Company of the
      Executive's employment otherwise than as expressly permitted by this
      Agreement; or

                  (v)   any failure by the Company to comply with and satisfy
      Section  11(c) of this Agreement.

      For purposes of this Section 5(c), any good faith determination of "Good
Reason" made by the Executive shall be conclusive. Anything in this Agreement to
the contrary notwithstanding, a termination by the Executive for any reason
during the 30 day period immediately following the first anniversary of the
Effective Date shall be deemed to be a termination for Good Reason for all
purposes of this Agreement.

            (d) Notice of Termination. Any termination by the Company for Cause
or by the Executive for Good Reason shall be communicated by Notice of
Termination to the other party hereto given in accordance with Section 12(b) of
this Agreement. For purposes of this Agreement, a "Notice of Termination" means
a written notice which (i) indicates the specific termination provision in this
Agreement relied upon, (ii) sets forth in reasonable detail the facts and
circumstances claimed to provide a basis for termination of the Executive's
employment under the provision so indicated and (iii) if the Date of Termination
(as defined below) is other than the date of receipt of such notice, specifies
the termination date (which date shall be not more than 15 days after the giving
of such notice). The failure by the Executive to set forth in the Notice of
Termination any fact or circumstance which contributes to a showing of Good
Reason shall not waive any right of the Executive hereunder or preclude the
Executive from asserting such fact or circumstance in enforcing the Executive's
rights hereunder.

            (e) Date of Termination. "Date of Termination" means the date of
receipt of the Notice of Termination or any later date specified therein, as the
case may be; provided, however, that (i) if the Executive's employment is
terminated by the Company other than for Cause or Disability, the Date of
Termination shall be the date on which the Company notifies the Executive of
such termination and (ii) if the Executive's employment is terminated by reason
of death or Disability, the Date of Termination shall be the date of death of
the Executive or the Disability Effective Date, as the case may be.

                                       8
<PAGE>

6.   Obligations of the Company Upon Termination.

            (a) Death. If the Executive's employment is terminated by reason of
the Executive's death during the Employment Period, this Agreement shall
terminate without further obligations to the Executive's legal representatives
under this Agreement, other than the sum of the following obligations: (i) the
Executive's Annual Base Salary through the Date of Termination to the extent not
theretofore paid, (ii) the product of (A) the greater of (x) the Annual Bonus
paid or payable (and annualized for any fiscal year consisting of less than 12
full months or for which the Executive has been employed for less than 12 full
months) to the Executive for the most recently completed fiscal year during the
Employment Period, if any, and (y) the Average Annual Bonus (such greater amount
hereafter referred to as the "Highest Annual Bonus") and (B) a fraction, the
numerator of which is the number of days in the current fiscal year through the
Date of Termination, and the denominator of which is 365 and (iii) any accrued
vacation pay not yet paid by the Company (the amounts described in subparagraphs
(i), (ii) and (iii) are hereafter referred to as "Accrued Obligations"). All
Accrued Obligations shall be paid to the Executive's estate or beneficiary, as
applicable, in a lump sum in cash within 30 days of the Date of Termination.
Anything in this Agreement to the contrary notwithstanding, the Executive's
family shall be entitled to receive benefits at least equal to the most
favorable benefits provided by the Company and any of its affiliated companies
to surviving families of peer executives of the Company and such affiliated
companies under such plans, programs, practices and policies relating to family
death benefits, if any, as in effect with respect to other peer executives and
their families at any time during the one-year period immediately preceding the
Effective Date or, if more favorable to the Executive and/or the Executive's
family, as in effect on the date of the Executive's death with respect to other
peer executives of the Company and its affiliated companies and their families.

            (b) Disability. If the Executive's employment is terminated by
reason of the Executive's Disability during the Employment Period, this
Agreement shall terminate without further obligations to the Executive, other
than for Accrued Obligations. All Accrued Obligations shall be paid to the
Executive in a lump sum in cash within 30 days of the Date of Termination.
Anything in this Agreement to the contrary notwithstanding, the Executive shall
be entitled after the Disability Effective Date to receive disability and other
benefits at least equal to the most favorable of those provided by the Company
and its affiliated companies to disabled executives and/or their families in
accordance with such plans, programs, practices and policies relating to
disability, if any, as in effect with respect to other peer executives and their
families at any time during the one-year period immediately preceding the
Effective Date or, if more favorable to the Executive and/or the Executive's
family, as in effect at any time thereafter with respect to other peer
executives of the Company and its affiliated companies and their families.

            (c) Cause; Other Than for Good Reason. If the Executive's employment
shall be terminated for Cause or other than for Good Reason during the

                                       9
<PAGE>

Employment Period, this Agreement shall terminate without further obligations to
the Executive other than the obligation to pay to the Executive Annual Base
Salary through the Date of Termination to the extent theretofore unpaid. In such
case, such amounts shall be paid to the Executive in a lump sum in cash within
30 days of the Date of Termination.

            (d) Good Reason; Other Than for Cause or Disability. If, during the
Employment Period, the Company shall terminate the Executive's employment other
than for Cause or Disability, or if the Executive shall terminate employment
under this Agreement for Good Reason:

                  (i) the Company shall pay to the Executive in a lump sum in
      cash within 30 days after the Date of Termination the aggregate of the
      following amounts:

                        A.    all Accrued Obligations; and

                        B.    an amount equal to the product of (x)
            [three][two] and (y)  the sum of (i)  Annual Base Salary and
            (ii)  the Highest Annual Bonus; and

                        C. a lump sum retirement benefit equal to the
            difference between (a) the actuarial equivalent of the benefit under
            the Fleet Financial Group, Inc. Pension Plan (the "Pension Plan"),
            as supplemented by the Retirement Income Assurance Plan or any
            successor to such plan (the "RIAP") and the Supplemental Executive
            Retirement Plan or any successor to such plan (the "SERP"; and
            together with the RIAP and the Pension Plan, collectively referred
            to as the "Retirement Plans"), which the Executive would receive if
            the Executive was fully vested in the Retirement Plans and the
            Executive's employment continued for [three][two] years after the
            Date of Termination, provided, however, that the [three][two]
            additional years shall be credited to the Executive solely for
            purposes of calculating years of service accrued under the
            Retirement Plans, but shall not be included for purposes of
            determining the Executive's age and final average salary under the
            Retirement Plans, and (b) the actuarial equivalent of the
            Executive's actual benefit (paid or payable), if any, under the
            Retirement Plans; and

                        D. the Executive shall be entitled to receive a
            lump-sum payment equal to (i) the employer matching contributions
            that the Company would have made on the Executive's behalf to the
            Fleet Financial Group, Inc. Savings Plan or other similar or
            successor plan (the "Savings Plan") and the Executive Supplemental
            Plan (assuming the maximum employer matching contribution permitted
            under each of the Savings Plan and Executive Supplemental Plan) if
            the Executive's 

                                       10
<PAGE>

            employment continued at the compensation level provided for in
            Section 4(b)(i) for [three][two] years, plus (ii) the amount, if
            any, of his account in the Savings Plan which is forfeitable on the
            Date of Termination; and

                  (ii) for [three][two] years after the Executive's Date of
      Termination, or such longer period as any plan, program, practice or
      policy may provide, the Company shall continue benefits to the Executive
      and/or the Executive's family at least equal to those which would have
      been provided in accordance with the applicable plans, programs, practices
      and policies described in Section 4(b)(iv) of this Agreement as if the
      Executive's employment had not been terminated or, if more favorable to
      the Executive, as in effect at any time thereafter with respect to other
      peer executives of the Company and its affiliated companies and their
      families. For purposes of determining eligibility of the Executive for
      retiree benefits pursuant to such plans, practices, programs and policies,
      the Executive shall be considered to have remained employed until
      [three][two] years after the Date of Termination and to have retired on
      the last day of such period; and

      7. Non-exclusivity of Rights. Nothing in this Agreement shall prevent or
      limit the Executive's continuing or future participation in any benefit,
      bonus, incentive or other plans, programs, policies or practices, provided
      by the Company or any of its affiliated companies and for which the
      Executive may qualify, nor shall anything herein limit or otherwise affect
      such rights as the Executive may have under any other agreements with the
      Company or any of its affiliated companies. Amounts which are vested
      benefits or which the Executive is otherwise entitled to receive under any
      plan, policy, practice or program of the Company or any of its affiliated
      companies at or subsequent to the Date of Termination shall be payable in
      accordance with such plan, policy, practice or program except as
      explicitly modified by this Agreement.

      8. Full Settlement. The Company's obligation to make the payments provided
for in this Agreement and otherwise to perform its obligations hereunder shall
not be affected by any set-off, counterclaim, recoupment, defense or other
claim, right or action which the Company may have against the Executive or
others. In no event shall the Executive be obligated to seek other employment or
take any other action by way of mitigation of the amounts payable to the
Executive under any of the provisions of this Agreement. The Company agrees to
pay, to the full extent permitted by law, all legal fees and expenses which the
Executive may reasonably incur as a result of any contest (regardless of the
outcome thereof) by the Company or others of the validity or enforceability of,
or liability under, any provision of this Agreement or any guarantee of
performance thereof (including as a result of any contest by the Executive about
the amount of any payment pursuant to Section 9 of this Agreement), plus in each
case interest at the applicable Federal rate provided for in Section 7872(f)(2)
of the Internal Revenue Code of 1986, as amended (the "Code").

                                       11

<PAGE>

9.   Certain Additional Payments by the Company.

            (a) Anything in this Agreement to the contrary notwithstanding and
except as set forth below, in the event it shall be determined that any payment
or distribution by the Company to or for the benefit of the Executive (whether
paid or payable or distributed or distributable pursuant to the terms of this
Agreement or otherwise, but determined without regard to any additional payments
required under this Section 9) (a "Payment") would be subject to the excise tax
imposed by Section 4999 of the Code or any interest or penalties are incurred by
the Executive with respect to such excise tax (such excise tax, together with
any such interest and penalties, are hereinafter collectively referred to as the
"Excise Tax"), then the Executive shall be entitled to receive an additional
payment (a "Gross-Up Payment") in an amount such that after payment by the
Executive of all taxes (including any interest or penalties imposed with respect
to such taxes), including, without limitation, any income taxes (and any
interest and penalties imposed with respect thereto) and Excise Tax imposed upon
the Gross-Up Payment, the Executive retains an amount of the Gross-Up Payment
equal to the Excise Tax imposed upon the Payments. Notwithstanding the foregoing
provisions of this Section 9(a), if it shall be determined that the Executive is
entitled to a Gross-Up Payment, but that the Executive, after taking into
account the Payments and the Gross-Up Payment, would not receive a net after-tax
benefit of at least $50,000 (taking into account both income taxes and any
Excise Tax) as compared to the net after-tax proceeds to the Executive resulting
from an elimination of the Gross-Up Payment and a reduction of the Payments, in
the aggregate, to an amount (the "Reduced Amount") such that the receipt of
Payments would not give rise to any Excise Tax, then no Gross-Up Payment shall
be made to the Executive and the Payments, in the aggregate, shall be reduced to
the Reduced Amount.

            (b) Subject to the provisions of Section 9(c), all determinations
required to be made under this Section 9, including whether and when a Gross-Up
Payment is required and the amount of such Gross-Up Payment and the assumptions
to be utilized in arriving at such determination, shall be made by KPMG Peat
Marwick unless such firm shall be the accounting firm of the Company or any
affiliate of the Company at the Date of Termination, in which case such
determinations shall be made by an accounting firm of national standing agreed
to by the Company and the Executive (which may be KPMG Peat Marwick if agreed to
by the Executive), or, if the Company does not so agree within 10 days of the
Date of Termination, such an accounting firm shall be selected by the Executive
(the "Accounting Firm") which shall provide detailed supporting calculations
both to the Company and the Executive within 15 business days of the date such
firm is selected or such earlier time as is reasonably requested by the Company.
All fees and expenses to the Accounting Firm shall be borne solely by the
Company. Any Gross-Up Payment, as determined pursuant to this Section 9, shall
be paid by the Company to the Executive within five days of the receipt of the
Accounting Firm's determination. Any determination by the Accounting Firm shall
be binding upon the Company and the Executive. As a result of the uncertainty in
the 

                                       12
<PAGE>

application of Section 4999 of the Code at the time of the initial determination
by the Accounting Firm hereunder, it is possible that Gross-Up Payments which
will not have been made by the Company should have been made ("Underpayment"),
consistent with the calculations required to be made hereunder. In the event
that the Company exhausts its remedies pursuant to Section 9(c) and the
Executive thereafter is required to make a payment of any Excise Tax, the
Accounting Firm shall determine the amount of the Underpayment that has occurred
and any such Underpayment shall be promptly paid by the Company to or for the
benefit of the Executive.

            (c) The Executive shall notify the Company in writing of any claim
by an Internal Revenue Service that, if successful, would require the payment by
the Company of the Gross-Up Payment. Such notification shall be given as soon as
practicable but no later than ten business days after the Executive receives
written notification of such claim and shall apprise the Company of the nature
of such claim and the date on which such claim is requested to be paid. The
Executive shall not pay such claim prior to the expiration of the 30-day period
following the date on which it gives such notice to the Company (or such shorter
period ending on the date that any payment of taxes with respect to such claim
is due). If the Company notifies the Executive in writing prior to the
expiration of such period that it desires to contest such claim, the Executive
shall:

                  (i)   give the Company any information reasonably requested
      by the Company relating to such claim;

                  (ii) take such action in connection with contesting such claim
      as the Company shall reasonably request in writing from time to time,
      provided, however, that the Company's selection of one or more attorneys
      to provide legal representation with respect to such claim shall be
      subject to the Executive's prior written approval;

                  (iii) cooperate with the Company in good faith in order to
      contest such claim effectively; and

                  (iv)  permit the Company to participate in any proceedings
      relating to such claim;

provided, however, that the Company shall bear and pay directly all costs and
expenses (including additional interest and penalties) incurred in connection
with such contest and shall indemnify and hold the Executive harmless, on an
after-tax basis, for any Excise Tax or income tax (including interest and
penalties with respect thereto) imposed as a result of such representation and
payment of costs and expenses. Without limitation on the foregoing provisions of
this Section 9(c), the Company shall control all proceedings taken in connection
with such contest and, at its sole option, may pursue or forgo any and all
administrative appeals, proceedings, hearings and conferences with the taxing
authority in respect of such claim and may, at its sole 

                                       13
<PAGE>

option, either direct the Executive to pay the tax claimed and sue for a refund
or contest the claim in any permissible manner, and the Executive agrees to
prosecute such contest to a determination before any administrative tribunal, in
a court of initial jurisdiction and in one or more appellate courts, as the
Company shall determine; provided, however, that if the Company directs the
Executive to pay such claim and sue for a refund, the Company shall advance the
amount of such payment to the Executive, on an interest-free basis and shall
indemnify and hold the Executive harmless, on an after-tax basis, from any
Excise Tax or income tax (including interest or penalties with respect thereto)
imposed with respect to such advance or with respect to any imputed income with
respect to such advance; and provided, further, that any extension of the
statute of limitations relating to payment of taxes for the taxable year of the
Executive with respect to which such contested amount is claimed to be due is
limited solely to such contested amount. Furthermore, the Company's control of
the contest shall be limited to issues with respect to which a Gross-Up Payment
would be payable hereunder and the Executive shall be entitled to settle or
contest, as the case may be, any other issue raised by the Internal Revenue
Service or any other taxing authority.

            (d) If, after the receipt by the Executive of an amount advanced by
the Company pursuant to Section 9(c), the Executive becomes entitled to receive
any refund with respect to such claim, the Executive shall (subject to the
Company's complying with the requirements of Section 9(c)) promptly pay to the
Company the amount of such refund (together with any interest paid or credited
thereon after taxes applicable thereto). If, after the receipt by the Executive
of an amount advanced by the Company pursuant to Section 9(c), a determination
is made that the Executive shall not be entitled to any refund with respect to
such claim and the Company does not notify the Executive in writing of its
intent to contest such denial of refund prior to the expiration of 30 days after
such determination, then such advance shall be forgiven and shall not be
required to be repaid and the amount of such advance shall offset, to the extent
thereof, the amount of Gross-Up Payment required to be paid.

      10. Confidential Information. The Executive shall hold in a fiduciary
capacity for the benefit of the Company all secret or confidential information,
knowledge or data relating to the Company or any of its affiliated companies,
and their respective businesses, which shall have been obtained by the Executive
during the Executive's employment by the Company or any of its affiliated
companies and which shall not be or become public knowledge (other than by acts
by the Executive or representatives of the Executive in violation of this
Agreement). After termination of the Executive' s employment with the Company,
the Executive shall not, without the prior written consent of the Company,
communicate or divulge any such information, knowledge or data to anyone other
than the Company and those designated by it. In no event shall an asserted
violation of the provisions of this Section 10 constitute a basis for deferring
or withholding any amounts otherwise payable to the Executive under this
Agreement.

                                       14
<PAGE>

      11.   Successors.

            (a) This Agreement is personal to the Executive and without the
prior written consent of the Company shall not be assignable by the Executive
otherwise than by will or the laws of descent and distribution. This Agreement
shall inure to the benefit of and be enforceable by the Executive's legal
representatives.

            (b) This Agreement shall inure to the benefit of and be binding upon
the Company and its successors and assigns.

            (c) The Company will require any successor (whether direct or
indirect, by purchase, merger, consolidation or otherwise) to all or
substantially all of the business and/or assets of the Company to assume
expressly and agree to perform this Agreement in the same manner and to the same
extent that the Company would be required to perform it if no such succession
had taken place. As used in this Agreement, "Company" shall mean the Company as
hereinbefore defined and any successor to its business and/or assets as
aforesaid which assumes and agrees to perform this Agreement by operation of
law, or otherwise.

      12.   Miscellaneous.

            (a) This Agreement shall be governed by and construed in accordance
with the laws of the State of Rhode Island, without reference to principles of
conflict of laws. The captions of this Agreement are not part of the provisions
hereof and shall have no force or effect. This Agreement may not be amended or
modified otherwise than by a written agreement executed by the parties hereto or
their respective successors and legal representatives.

            (b) All notices and other communications hereunder shall be in
writing and shall be given by hand delivery to the other party or by registered
or certified mail, return receipt requested, postage prepaid, addressed as
follows:

            If to the Executive:

                  [Executive's Name]
                  [Address]

            If to the Company:

                  Fleet Financial Group, Inc.
                  50 Kennedy Plaza
                  Providence, RI  02903
                  Attention:  General Counsel

or such other address as either party shall have furnished to the other in
writing in accordance herewith. Notice and communications shall be effective
when actually received by the addressee.

                                       15
<PAGE>

            (c) The invalidity or unenforceability of any provision of this
Agreement shall not affect the validity or enforceability of any other provision
of this Agreement.

            (d) The Company may withhold from any amounts payable under this
Agreement such Federal, state or local taxes as shall be required to be withheld
pursuant to any applicable law or regulation.

            (e) The Executive's failure to insist upon strict compliance with
any provision hereof shall not be deemed to be a waiver of such provision or any
other provision thereof.

            (f) This Agreement contains the entire understanding of the Company
and the Executive with respect to the subject matter hereof and by entering into
this Agreement the Executive waives all rights he may have under the Company's
separation policy.

      IN WITNESS WHEREOF, the Executive has hereunto set his hand and, pursuant
to the authorization from its Board of Directors, the Company has caused these
presents to be executed in its name on its behalf, all as of the day and year
first above written.


                                          _____________________________
                                                [Executive's Name]



                                          FLEET FINANCIAL GROUP, INC.


                                          By___________________________


                                       16



                                                                   EXHIBIT 10(b)

                          FLEET FINANCIAL GROUP, INC.
                                50 Kennedy Plaza
                         Providence, Rhode Island 02903


                                                   February 20, 1995


Mr. Joel B. Alvord
Chairman
Fleet Financial Group, Inc.
50 Kennedy Plaza
Providence, Rhode Island 02903

Dear Mr. Alvord:

        Fleet Financial Group, Inc. (together with its subsidiaries, hereinafter
referred to as the "Company"), considers the establishment and maintenance of a
sound and vital management to be essential to protecting and enhancing the best
interests of the Company and its shareholders. In this connection, the Company
recognizes that, as is the case with many publicly held corporations, the
possibility of a change in control may exist and that such possibility, and the
uncertainty and questions which it may raise among management, may result in the
departure or distraction of the Company's management personnel to the detriment
of the Company and its shareholders. The Company further recognizes that the
financial services industry is currently undergoing structural and legislative
changes, with the expectation of further changes in the future. These changes
would tend to exacerbate the uncertainty among management that a change of
control might create. Accordingly, the Board of Directors of the Company (the
"Board") has determined that appropriate steps should be taken to reinforce and
encourage the continued attention and dedication of members of the Company's
management, including yourself, to their assigned duties without distraction in

<PAGE>

the face of the potentially disturbing circumstances arising from the
possibility of a change in control.

        In order to induce you to remain in the employ of the Company after
consummation of the Merger of Shawmut National Corporation ("Shawmut") with and
into the Company pursuant to the Agreement and Plan of Merger, dated as of
February 20, 1995 (the "Merger Agreement"), and in consideration of your
agreement set forth in Section 2(ii) hereof, the Company agrees that you shall
receive the severance benefits set forth in this letter agreement ("Agreement")
in the event your employment with the Company terminates subsequent to a "change
in control" (as defined in Section 2 hereof) under the circumstances set forth
below.

        1. TERM. This Agreement shall commence on the date on which the
Effective Time (as defined in the Merger Agreement) occurs (the "Effective
Date") and shall continue until December 31, 1997; provided, however, that
commencing on January 1, 1997 and each January 1st thereafter, the term of this
Agreement shall automatically be extended for one additional year unless at
least 30 days prior to such January 1st, the Company shall have given notice
that it does not wish to extend this Agreement; and provided, further, that the
term of this Agreement shall expire on your 65th birthday; and provided,
further, that if a change in control (as defined in Section 2) occurs during the
term provided herein, this Agreement shall remain in effect for an additional
two years from the date of such change in control (but not later than your 65th
birthday). It is understood that this Agreement does not prohibit the Company
from terminating your employment at any time, subject to providing the severance
benefits hereinafter specified in accordance with the terms hereof.
Notwithstanding the foregoing, if the Effective Time does not occur, this
Agreement shall be of no force or effect.

                                       2
<PAGE>

        2. CHANGE IN CONTROL. (i) For purposes of this Agreement, a "change in
control" shall mean

           (A) the acquisition, other than from the Company, by any individual,
entity or group (within the meaning of Section 13(d) (3) or 14(d) (2) of the
Securities Exchange Act of 1934, as amended (the "Exchange Act")) of beneficial
ownership (within the meaning of Rule 13d-3 promulgated under the Exchange Act)
of 25% or more of the then outstanding shares of common stock of the Company
(the "Outstanding Company Common Stock"); provided, however, that any
acquisition by the Company or its subsidiaries, or any employee benefit plan (or
related trust) of the corporation or its subsidiaries of 25% or more of
Outstanding Company Common Stock shall not constitute a Change in Control; and
provided, further, that any acquisition by a corporation with respect to which,
following such acquisition, more than 50% of the then outstanding shares of
common stock of such corporation, is then beneficially owned, directly or
indirectly, by all or substantially all of the individuals and entities who were
the beneficial owners of the Outstanding Company Common Stock immediately prior
to such acquisition in substantially the same proportion as their ownership,
immediately prior to such acquisition of the Outstanding Company Common Stock,
shall not constitute a Change of Control; or

           (B) persons who, as of the Effective Date, constitute the Board (the
"Incumbent Board") cease for any reason to constitute at least a majority of the
Board, provided that any individual becoming a director subsequent to the
Effective Date whose election, or nomination for election by the Company's
shareholders, was approved by a vote of at least a majority of the directors
then comprising the Incumbent Board shall be considered as though such

                                       3
<PAGE>

individual were a member of the Incumbent Board, but excluding, for this
purpose, any such individual whose initial assumption of office is in connection
with an actual or threatened election contest relating to the election of the
Directors of the Company (as such terms are used in Rule 14a-11 of Regulation
14A promulgated under the Exchange Act); or

           (C) approval by the stockholders of the Company of (i) a 
reorganization, merger or consolidation, in each case, with respect to which all
or substantially all of the individuals and entities who were the beneficial
owners of the Outstanding Company Common Stock immediately prior to such
reorganization, merger or consolidation do not, following such reorganization,
merger or consolidation, beneficially own, directly or indirectly, more than 50%
of the then outstanding shares of common stock of the corporation resulting from
such a reorganization, merger or consolidation, (ii) a complete liquidation or
dissolution of the Company or (iii) the sale or other disposition of all or
substantially all of the assets of the Company.

        Anything in this Agreement to the contrary notwithstanding, if an event
that would, but for this paragraph, constitute a change of control results from
or arises out of a purchase or other acquisition of the Company, directly or
indirectly, by a corporation or other entity in which the Executive has a
greater than ten percent (10%) direct or indirect equity interest, such event
shall not constitute a change of control.

                (ii) For purposes of this Agreement, a "potential change in
        control" shall be deemed to have occurred if (A) the Company enters into
        an agreement, the consummation of which would result in the occurrence
        of a change in control; (B) any person (including the Company) publicly
        announces an intention to take or to consider taking actions which if

                                       4
<PAGE>

        consummated would constitute a change in control; (C) any person (other
        than the Company) becomes the beneficial owner, directly or indirectly,
        of securities of the Company representing 9.5% or more of the combined
        voting power of the Outstanding Company Common Stock; or (D) the Board
        adopts a resolution to the effect that, for purposes of this Agreement,
        a potential change in control has occurred. You agree that, subject to
        the terms and conditions of this Agreement, in the event of a potential
        change in control, you will remain in the employ of the Company for a
        period of at least six (6) months from the occurrence of such potential
        change in control or, if earlier, until a change in control.

        3. TERMINATION FOLLOWING CHANGE IN CONTROL. If any of the events
described in Section 2 hereof constituting a change in control shall have
occurred and if your employment subsequently terminates at any time within two
years from the date of such change in control, you shall be entitled to the
benefits provided in Section 4 hereof unless such termination is (A) because of
your death, (B) by the Company for Cause or Disability, or (C) by you other than
for Good Reason. The following definitions shall apply in connection with a
termination of your employment:

                (i) Disability. If, as a result of your incapacity due to
        physical or mental illness, you shall have been absent from your duties
        with the Company on a full time basis for six consecutive months, and
        within 30 days after written Notice of Termination (as defined in
        Section 3(iv) hereof) is given you shall not have returned to the
        performance of your duties on a full time basis, the Company shall be
        entitled to terminate your employment for "Disability."

                                       5
<PAGE>

               (ii) Cause. The Company shall be entitled to terminate your
        employment for Cause. for the purposes of this Agreement, the Company
        shall have "Cause" to terminate your employment hereunder upon (A) the
        willful and continued failure by you to substantially perform your
        duties with the Company (other than any such failure resulting from your
        incapacity due to physical or mental illness or any such actual or
        anticipated failure resulting from your termination for Good Reason),
        for a period of at lest ten days after a demand for substantial
        performance is delivered to you by the Board which specifically
        identifies the manner in which the board believes that you have not
        substantially performed your duties, or (B) the willful engaging by you
        in gross misconduct which is demonstrably and substantially injurious to
        the Company. For purposes of this subsection, no act, or failure to act,
        on your part shall be considered "willful" unless done, or omitted to be
        done, by you not in good faith and without reasonable belief that your
        action or omission was in the best interest of the Company.
        Notwithstanding the foregoing, you shall not be deemed to have been
        terminated for Cause unless and until there shall have been delivered to
        you (i) a copy of a resolution duly adopted by the affirmative vote of
        not less than three-quarters of the entire membership of the Board
        (excluding you in the event you are a member of the Board) at a meeting
        of the Board called and held for the purpose (after reasonable notice to
        you and an opportunity for you, together with your counsel, to be heard
        before the Board), finding that in the good faith opinion of the Board
        you were guilty of conduct set forth above in clauses (A) or (B) of the

                                       6
<PAGE>

        first sentence of this subsection and specifying the particulars thereof
        in detail; and (ii) an affidavit sworn to by the Assistant Secretary of
        the Company stating that such resolution was in fact adopted by the
        affirmative vote of not less than three-quarters of the entire
        membership of the Board (excluding you in the event you are a member of
        the Board) and that you were found guilty of conduct set forth in
        clauses (A) or (B) of the first sentence of this subsection and
        specifying the particulars thereof in detail.

                (iii) Good Reason. You shall be entitled to terminate your
        employment for Good Reason at any time within two years from the date of
        a change in control. For purposes of this Agreement, "Good Reason" shall
        exist if you shall determine that due to a change in control you are not
        able effectively to discharge your duties. Your right to terminate your
        employment pursuant to this subsection shall not be affected by your
        incapacity due to physical or mental illness.

                (iv) Notice of Termination. Any termination by the Company
        pursuant to Section 3(i) or 3(ii) hereof or by you pursuant to Section
        3(iii) hereof shall be communicated by written Notice of Termination to
        the other party hereto; provided that, in the case of a termination for
        Cause, there shall also have been delivered to you the other documents
        required to be delivered pursuant to Section 3(ii) above. For purposes
        of this Agreement, a "Notice of Termination" shall mean a notice which
        shall indicate the specific termination provision in this Agreement
        relied upon and shall set forth in reasonable detail the facts and

                                       7
<PAGE>

        circumstances claimed to provide a basis for termination of your
        employment under the provision so indicated.

                (v) Date of Termination, Etc. "Date of Termination" shall mean
        (A) if this Agreement terminates for Disability, 30 days after Notice of
        Termination is given (provided that you shall not have returned to the
        performance of your duties on a full-time basis during such 30 day
        period), (B) if your employment terminates for Good Reason, the date
        specified in the Notice of Termination, and (C) if your employment
        terminates pursuant to subsection 3(ii) hereof or for any other reason,
        the date on which a Notice of Termination is given; provided that, if
        within thirty (30) days after any Notice of Termination is given the
        party receiving such Notice of Termination notifies the other party that
        a dispute exists concerning the termination, the Date of Termination
        shall be the date on which the dispute is finally determined, either by
        mutual written agreement of the parties, by a binding arbitration award,
        or by a final judgment, order or decree of court of competent
        jurisdiction (the time for appeal therefrom having expired and no appeal
        having been perfected); and provided, further, that the Date of
        Termination shall be extended by a notice of dispute only if such notice
        is given in good faith and the party giving such notice pursues the
        resolution of such dispute with reasonable diligence. Notwithstanding
        the pendency of any such dispute, the Company will continue to pay you
        your full compensation in effect when the notice giving rise to the
        dispute was given (including, but not limited to, base salary and
        payments under the Company's short-term incentive plan or any similar

                                       8
<PAGE>

        plans then in effect (the "Short-Term Plan") or the Company's long-term
        incentive equity plan or any similar plans then in effect (the
        "Long-Term Incentive Plan") and continue you as a participant in all
        compensation, benefit and insurance plans in which you were
        participating when the notice giving rise to the dispute was given,
        until the dispute is finally resolved in accordance with this Section.
        Amounts paid under this Section are in addition to all other amounts due
        under this Agreement and shall not be offset against or reduce any other
        amounts due under this Agreement, except as required by Section 4(iii)
        (C) hereof. 

        4. COMPENSATION UPON TERMINATION OR DURING DISABILITY. (i) During any
period that you fail to perform the duties of your employment as a result of
incapacity due to physical or mental illness, you shall continue to receive your
full base salary at the rate then in effect and any bonuses with respect to any
completed period which pursuant to the Short-Term Plan or Long-Term Incentive
Plan have been earned by or awarded to you but which have not yet been paid to
you, until your employment is terminated pursuant to Section 3(i) hereof.
Thereafter, your benefits shall be determined in accordance with the Company's
long term disability plan, executive supplemental retirement plan and
split-dollar life insurance plan (the "Supplemental Plans"), the Company's
employees' retirement plan and other employee benefit plans of the Company in
which you participate (or any substitute plans then in effect).

                (ii) If your employment shall be terminated for Cause, the
        Company shall pay you your full base salary through the Date of
        Termination at the rate in effect at the time Notice of Termination is
        given, and you shall receive the accrued benefits to which you otherwise

                                       9
<PAGE>

        would have been entitled through the date of such termination, and the
        Company shall have no further obligations to you under this Agreement.

                (iii) If the Company shall terminate your employment other than
        pursuant to Section 3(i) or 3(ii) hereof or if you shall terminate your
        employment for Good Reason pursuant to Section 3(iii) hereof, then you
        shall be entitled to the benefits set forth below, which benefits shall
        be paid to you in a lump sum no later than the fifth day following the
        Date of Termination.

                      (A) The Company shall pay to you your full base salary
        through the Date of Termination at the rate in effect at the time Notice
        of Termination is given and the bonuses, if any, with respect to any
        completed period which pursuant to the Short Term Plan or the Long-Term
        Incentive Plan have been earned by or awarded to you but which have not
        yet been paid to you;

                      (B) In lieu of any further salary payments to you for
        periods subsequent to the Date of Termination, the Company shall pay to
        you a lump sum severance payment (together with the payments provided in
        Section 4(v) below, the "Severance Payments") in the following amounts:

                              (1) an amount equal to (a) the sum of (i) your
        annual base salary at the rate in effect as of the Date of Termination,
        and (ii) the amount awarded you (whether or not fully paid) under the
        Short-Term Plan for the year immediately preceding the Date of
        Termination (or, if greater, preceding the change in control),
        multiplied by (b) the lesser of (x) the number three or (y) the number
        of full and fractional years to your 65th birthday; and

                                       10
<PAGE>

                              (2) notwithstanding any limiting provision to the
        contrary contained in the Long-Term Incentive Plan, a pro rata portion
        of any outstanding award granted under such plan pursuant to any
        uncompleted performance award period, calculated by multiplying the
        award which you would have earned on the last day of the performance
        award period, assuming individual and corporate performance goals
        established with respect to such award were 100% met, by the fraction
        obtained by dividing the number of full months and any fractional
        portion of a month worked during such performance award period by the
        number of months contained in such performance award period.

               (C) (i) If any of the payments provided for hereinabove (the
"Contract Payments") or other portion of the Total Payments (as defined below)
will be subject to the tax (the "Excise Tax") imposed by section 4999 of the
Internal Revenue Code of 1986, as amended (the "Code"), the Company shall pay to
you, no later than the fifth day following the Date of Termination, an
additional amount (the "Gross-Up Payment") such that the net amount retained by
you, after deduction of any Excise Tax on the Contract Payments and such other
Total Payments and any federal and state and local income tax and Excise Tax
upon the payment provided for by this subsection, shall be equal to the Contract
Payments and such other Total Payments.

               (ii) For purposes of determining whether any of the Total
Payments will be subject to the Excise Tax and the amount of such Excise Tax,
(A) any payments or benefits received or to be received by you in connection
with an event described in section 280(G) (b) (2) (A) (i) of the Code
(hereinafter, a "change in control"), or your termination of employment payable

                                       11
<PAGE>

pursuant to the terms of any plan, arrangement or agreement (other than this
Agreement) with the Company, its successors, any person whose actions result in
a change in control or any person affiliated with the Company or such person
(together with the Contract Payments, the "Total Payments"), shall be treated as
"parachute payments" within the meaning of section 280G(b) (2) of the Code
except to the extent that, in the opinion of tax counsel selected by the
Company's independent auditors and acceptable to you, the Total Payments do not
constitute parachute payments, (B) all "excess parachute payments" within the
meaning of section 280G(b) (1) shall be treated as subject to the Excise Tax
except to the extent that, in the opinion of such tax counsel, such excess
parachute payments represent reasonable compensation for services actually
rendered within the meaning of section 280G(b) (4) (B) of the Code in excess of
the base amount within the meaning of section 280G(b) (3) of the Code, or are
otherwise not subject to the Excise Tax, and (C) the value of any non-cash
benefits or any deferred payment or benefit shall be determined by the Company's
independent auditors in accordance with the principles of sections 280G(d) (3)
and (4) of the Code. For purposes of determining the amount of the Gross-Up
Payment, you shall be deemed to pay federal income taxes at the highest marginal
rate of federal income taxation in the calendar year in which the Gross-Up
Payment is to be made and state and local income taxes at the highest marginal
rate of taxation in the state and locality of your residence on the Date of
Termination, net of the maximum reduction in federal income taxes which could be
obtained from deduction of such state and local taxes.

               (3) In the event that the Excise Tax is subsequently determined
to be less than the amount taken into account hereunder at the time of
termination of your employment, you shall repay to the Company at the time that
the amount of such reduction in Excise Tax is finally determined, the portion of

                                       12
<PAGE>

the Gross-Up Payment attributable to such reduction (plus the portion of the
Gross-Up Payment attributable to the Excise Tax and federal and state and local
income tax imposed on the Gross-Up Payment being repaid by you if such repayment
results in a reduction in Excise Tax and/or a federal and state and local income
tax deduction) plus interest on the amount of such repayment at the rate
provided in section 1274(b) (2) (B) of the Code. In the event that the Excise
Tax is determined to exceed the amount taken into account hereunder at the time
of the termination of your employment (including by reason of any payment the
existence or amount of which cannot be determined at the time of the Gross-Up
Payment), the Company shall make an additional gross-up payment in respect of
such excess (plus any interest payable with respect to such excess) at the time
that the amount of such excess is finally determined.

               (iv) If the Company shall terminate your employment other than
pursuant to subsection 3(i) or 3(ii) hereof or if you shall terminate your
employment for Good Reason pursuant to subsection 3(iii) hereof, the Company
shall maintain in full force and effect, for your continued benefit for a
three-year period after the Date of Termination (or such lesser period to the
earlier of your 65th birthday or your reemployment and eligibility for coverage
under a plan or arrangement of your new employer providing the same type of
benefits (although not necessarily at the same level)), all employee life,
health, accident, disability, medical and other employee welfare benefit plans,
programs or arrangements in which you were participating immediately prior to
the Date of Termination, provided that your continued participation is possible
under the general terms and provisions of such plans, programs, and
arrangements. In the event that your participation in any such plan, program or
arrangement is barred, the Company shall arrange to provide you with benefits
substantially similar to those which you are entitled to receive under such

                                       13
<PAGE>

plan, program or arrangement. At the end of the period of coverage, you shall
have the option to have assigned to you at no cost and with no apportionment of
prepaid premiums any assignable insurance policy owned by the Company which
relates specifically to you; provided, however, that you shall not have such
option with respect to any such policy under which the Company is the
beneficiary.

               (v) If the Company shall terminate your employment other than
pursuant to Section 3(i) or 3(ii) hereof or if you shall terminate your
employment for Good Reason pursuant to Section 3(iii) hereof, then in addition
to the retirement benefits to which you are entitled under the Supplemental
Plans or any successor plans thereto, the Company shall pay you a lump sum
amount, in cash, no later than the fifth day following the Date of Termination,
equal to the actuarial equivalent of the excess of (x) the retirement pension
(determined under the normal form of benefit commencing at the most valuable
retirement age) which you would have accrued under the terms of the Supplemental
Plans (without regard to any amendment to the Supplemental Plans made subsequent
to a change in control and on or prior to the Date of Termination, which
amendment adversely affects in any manner the computation of retirement benefits
thereunder), determined as if you were fully vested thereunder and had
accumulated (after the Date of Termination) thirty-six (36) additional months of
service thereunder (but in no event shall you be deemed to have accumulated
additional service after your 65th birthday) at, to the extent relevant under
any of the Supplemental Plans, your highest annual rate of compensation during
the twelve (12) months immediately preceding the Date of Termination (or, if
greater, preceding the change in control), plus the most recent short-term
incentive award granted to you prior to the Date of Termination (or, if greater,
prior to the change in control), over (y) the retirement pension (determined

                                       14
<PAGE>

under the normal form of benefit commencing at the most valuable retirement age)
which you had then accrued pursuant to the provisions of the Supplemental Plans.
For purposes of this Section 4(v), "actuarial equivalent" shall be determined
using the assumptions set forth on Schedule B, item I (as from time to time
amended), of the trust agreement entered into by Shawmut and The Chase Manhattan
Bank, N.A., dated as of August 31, 1987, and last restated as of January 1, 1992
(the "secular" trust).

               (vi) You shall not be required to mitigate the amount of any
payment provided for in this Section 4 by seeking other employment or otherwise,
nor, except as required by Section 4(iv) hereof, shall the amount of any payment
provided for in this Section 4 be reduced by any compensation earned by you as
the result of employment by another employer after the Date of Termination, or
otherwise.

               (vii) The Company shall also pay to you all legal fees and
related expenses incurred by you as a result of a termination of your employment
by the Company or a termination of your employment for Good Reason pursuant to
Section 3(iii) hereof (including all such fees and expenses, if any, incurred in
contesting or disputing (other than in bad faith) any such termination, in
seeking to obtain or enforce any right or benefit provided by this Agreement or
in connection with any tax audit or proceeding to the extent attributable to the
application of section 4999 of the Code).

        5. FUNDING. This Agreement shall constitute a Plan for purposes of
Section 1.01 of the so-called rabbi trust entered into by Shawmut prior to the
Effective Date and assumed by the Company pursuant to the Merger Agreement;
provided, however, that nothing contained herein shall require the Company to
make additional contributions to such trust.

                                       15
<PAGE>

        6. SUCCESSORS: BINDING AGREEMENT. (i) This Agreement shall be binding on
the successors and assigns of the Company, and the Company will require any
successor (whether direct or indirect, by purchase, merger, consolidation or
otherwise) to all or substantially all of the business and/or assets of the
Company, by agreement in form and substance satisfactory to you, to expressly
assume and agree to perform this Agreement in the same manner and to the same
extent that the Company be required to perform it if no such succession had
taken place. Failure of the Company to obtain such agreement prior to the
effectiveness of any such succession shall be a breach of this Agreement and
shall entitle you to compensation from the Company in the same amount and on the
same terms as you would be entitled hereunder if you terminated your employment
for Good Reason pursuant to Section 3 (iii), except that for purposes of
implementing the foregoing, the date on which any such succession becomes
effective shall be deemed the Date of Termination. As used in this Agreement,
"Company" shall mean the Company as hereinbefore defined and any successor to
its business and/or assets as aforesaid which executes and delivers the
agreement provided for in this Section 6 or which otherwise becomes bound by all
the terms and provisions of this Agreement by operation of law.

               (ii) This Agreement shall inure to the benefit of and be
enforceable by your personal or legal representatives, executors,
administrators, successors, heirs, distributees, devisees and legatees. If you
should die while any amounts would still be payable to you hereunder if you had
continued to live, all such amounts, unless otherwise provided herein, shall be
paid in accordance with the terms of this Agreement to your devisee, legatee, or
other designee or, if there be no such designee, to your estate.

                                       16
<PAGE>

        7. NOTICE. For the purposes of this Agreement, notices and all other
communications provided for in this Agreement shall be in writing and shall be
deemed to have been duly given when delivered or mailed by United States
registered mail, return receipt requested, postage prepaid, addressed to the
respective addresses set forth on the first page of this Agreement, provided
that all notices to the Company shall be directed to the attention of the Chief
Executive Officer of the Company with a copy to the Secretary of the Company, or
to such other address as either party may have furnished to the other in writing
in accordance herewith, except that notices of change of address shall be
effective only upon receipt.

        8. COORDINATION WITH EMPLOYMENT AGREEMENT. The terms of this Agreement
shall be coordinated with and applied in conjunction with the terms of any
employment agreement in effect between you and the Company during the term of
this Agreement. In general, it is the intent of the parties that, subsequent to
a change in control and during the term of this Agreement, the provisions of
this Agreement shall supersede and substitute for those provisions of the
employment agreement relating to your entitlement to benefits in connection with
any termination of your employment. Nothing in this Agreement shall be construed
to be a commitment or guarantee of future employment with the Company. Except
for circumstances relating to a termination of employment following a change in
control of the Company during the term of this Agreement, as provided for
herein, all terms and conditions of your employment with the Company shall be
governed by the terms of any such employment agreement.

        9. MISCELLANEOUS. As of the Effective Date, this Agreement supersedes
the letter agreement, dated as of February 23, 1988, as amended as of June 27,

                                       17
<PAGE>

1989, between you and Shawmut, as well as any prior communications, agreements
and understandings, written or oral, between you and the Company covering the
subject matter hereof. No provision of this Agreement may be modified, waived or
discharged unless such waiver, modification or discharge is agreed to in writing
signed by you and such officer as may be specifically designated by the Board.
No waiver by either party hereto at any time of any breach by the other party
hereto of, or compliance with, any condition or provision of this Agreement to
be performed by such other party shall be deemed a waiver of similar or
dissimilar provisions or conditions at the same or at any prior or subsequent
time. No agreements or representations, oral or otherwise, express or implied,
with respect to the subject matter hereof have been made by either party which
are not set forth expressly in this Agreement. The validity, interpretation,
construction and performance of this Agreement shall be governed by the laws of
the State of Massachusetts, without giving effect to the principles of conflicts
of laws thereof.

        10. VALIDITY. The invalidity or unenforceability of any provision of
this Agreement shall not affect the validity or enforceability of any other
provision of this Agreement, which shall remain in full force and effect.

        11. COUNTERPARTS. This Agreement may be executed in one or more
counterparts, each of which shall be deemed to be an original but all of which
together will constitute one and the same instrument.

        12. ARBITRATION. Any dispute or controversy arising under or in
connection with this Agreement shall be settled exclusively by arbitration in
Boston, Massachusetts, in accordance with the rules of the American Arbitration
Association then in effect. Judgment may be entered on the arbitrator's award in
any court having jurisdiction; provided, however, that you shall be entitled to

                                       18
<PAGE>

seek specific performance of your right, during the pendency of any dispute or
controversy arising under or in connection with this Agreement, to be paid until
the Date of Termination.

        If this letter correctly sets forth our agreement on the subject matter
hereof, kindly sign and return to the Company at 50 Kennedy Plaza, Providence,
Rhode Island 02903 (Attention: Director of Human Resources) the enclosed copy of
this letter which will then constitute our agreement on this subject.

                                   Sincerely,
                                   FLEET FINANCIAL GROUP, INC.

                                            By__________________________________


AGREED TO AS OF THE 20TH DAY
OF FEBRUARY, 1995

___________________________________
Executive


                                       19


<PAGE>




                           FLEET FINANCIAL GROUP, INC.

                                50 Kennedy Plaza
                         Providence, Rhode Island 02903




                                                   February 20, 1995



Mr. Gunnar S. Overstrom
Vice Chairman
Fleet Financial Group, Inc.
50 Kennedy Plaza
Providence, Rhode Island 02903

Dear Mr. Overstrom:

        Fleet Financial Group, Inc. (together with its subsidiaries, hereinafter
referred to as the "Company"), considers the establishment and maintenance of a
sound and vital management to be essential to protecting and enhancing the best
interests of the Company and its shareholders. In this connection, the Company
recognizes that, as is the case with many publicly held corporations, the
possibility of a change in control may exist and that such possibility, and the
uncertainty and questions which it may raise among management, may result in the
departure or distraction of the Company's management personnel to the detriment
of the Company and its shareholders. The Company further recognizes that the
financial services industry is currently undergoing structural and legislative
changes, with the expectation of further changes in the future. These changes
would tend to exacerbate the uncertainty among management that a change of
control might create. Accordingly, the Board of Directors of the Company (the
"Board") has determined that appropriate steps should be taken to reinforce and
encourage the continued attention and dedication of members of the Company's
management, including yourself, to their assigned duties without distraction in

<PAGE>

the face of the potentially disturbing circumstances arising from the
possibility of a change in control.

        In order to induce you to remain in the employ of the Company after
consummation of the Merger of Shawmut National Corporation ("Shawmut") with and
into the Company pursuant to the Agreement and Plan of Merger, dated as of
February 20, 1995 (the "Merger Agreement"), and in consideration of your
agreement set forth in Section 2(ii) hereof, the Company agrees that you shall
receive the severance benefits set forth in this letter agreement ("Agreement")
in the event your employment with the Company terminates subsequent to a "change
in control" (as defined in Section 2 hereof) under the circumstances set forth
below.

        1. TERM. This Agreement shall commence on the date on which the
Effective Time (as defined in the Merger Agreement) occurs (the "Effective
Date") and shall continue until December 31, 1997; provided, however, that
commencing on January 1, 1997 and each January 1st thereafter, the term of this
Agreement shall automatically be extended for one additional year unless at
least 30 days prior to such January 1st, the Company shall have given notice
that it does not wish to extend this Agreement; and provided, further, that the
term of this Agreement shall expire on your 65th birthday; and provided,
further, that if a change in control (as defined in Section 2) occurs during the
term provided herein, this Agreement shall remain in effect for an additional
two years from the date of such change in control (but no later than your 65th
birthday). It is understood that this Agreement does not prohibit the Company
from terminating your employment at any time, subject to providing the severance
benefits hereinafter specified in accordance with the terms hereof.
Notwithstanding the foregoing, if the Effective Time does not occur, this
Agreement shall be of no force or effect.

        2. CHANGE IN CONTROL. (i) For purposes of this Agreement, a "change in
control" shall mean:

                                       2
<PAGE>

        (A) the acquisition, other than from the Company, by any individual,
entity or group (within the meaning of Section 13(d) (3) or 14(d) (2) of the
Securities Exchange Act of 1934, as amended (the "Exchange Act")) of beneficial
ownership (within the meaning of Rule 13d-3 promulgated under the Exchange Act)
of 25% or more of the then outstanding shares of common stock of the Company
(the "Outstanding Company Common Stock"); provided, however, that any
acquisition by the Company or ;its subsidiaries, or any employee benefit plan
(or related trust) of the corporation or its subsidiaries of 25% or more of
Outstanding Company Common Stock shall not constitute a Change in Control; and
provided, further, that any acquisition by a corporation with respect to which,
following such acquisition, more than 50% of the then outstanding shares of
common stock of such corporation, is then beneficially owned, directly or
indirectly, by all or substantial all of the individuals and entities who were
the beneficially owned, directly or indirectly, by all or substantially all of
the individuals and entities who were the beneficial owners of the Outstanding
Company Common Stock immediately prior to such acquisition in substantially the
same proportion as their ownership, immediately prior to such acquisition of the
Outstanding Company Common Stock, shall not constitute a Change of Control; or

        (B) persons who, as of the Effective Date, constitute the Board (the
"Incumbent Board") cease for any reason to constitute at least a majority of the
Board, provided that any individual becoming a director subsequent to the
Effective Date whose election, or nomination for election by the Company's
shareholders, was approved by a vote of at least a majority of the directors
then comprising the Incumbent Board shall be considered as though such
individual were a member of the Incumbent Board, but excluding, for this
purpose, any such individual whose initial assumption of office is in connection
with an actual or threatened election contest relating to the election of the
Directors of the Company (as such terms are used in Rule 14a-11 of Regulation
14A promulgated under the Exchange Act); or

                                       3
<PAGE>

        (C) approval by the stockholders of the Company of (i) a reorganization,
merger or consolidation, in each case, with respect to which all or
substantially all of the individuals and entities who were the beneficial owners
of the Outstanding Company Common Stock immediately prior to such
reorganization, merger or consolidation do not, following such reorganization,
merger or consolidation, beneficially own, directly or indirectly, more than 50%
of the then outstanding shares of common stock of the corporation resulting from
such a reorganization, merger or consolidation, (ii) a complete liquidation or
dissolution of the Company (iii) the sale or other disposition of all or
substantial all of the assets of the Company.

        Anything in this Agreement to the contrary notwithstanding, if an event
that would, but for this paragraph, constitute a change of control results from
or arises out of a purchase or other acquisition of the Company, directly or
indirectly, by a corporation or other entity in which the Executive has a
greater than ten percent (10%) direct or indirect equity interest, such event
shall not constitute a change of control.

        (ii) For purposes of this Agreement, a "potential change in control"
shall be deemed to have occurred if (A) the Company enters into an agreement,
the consummation of which would result in the occurrence of a change in control;
(B) any person (including the Company) publicly announces an intention to take
or to consider taking actions which if consummated would constitute a change in
control; (C) any person (other than the Company) becomes the beneficial owner,
directly or indirectly, of securities of the Company representing 9.5% or more
of the combined voting power of the Outstanding Company Common Stock; or (D) the
Board adopts a resolution to the effect that, for purposes of this Agreement, a
potential change in control has occurred. You agree that, subject to the terms
and conditions of this Agreement, in the event of a potential change in control,
you will remain in the employ of the Company for a period of at least six (6)
months from the occurrence of such potential change in control or, if earlier,
until a change in control.

                                       4
<PAGE>

        3. TERMINATION FOLLOWING CHANGE IN CONTROL. If any of the events
described in Section 2 hereof constituting a change in control shall have
occurred and if your employment subsequently terminates at any time within two
years from the date of such change in control, you shall be entitled to the
benefits provided in Section 4 hereof unless such termination is (A) because of
your death, (B) by the Company for Cause or Disability, or (C) by you other than
for Good Reason. The following definitions shall apply in connection with a
termination of your employment:

        (i) Disability. If, as a result of your incapacity due to physical or
mental illness, you shall have been absent from your duties with the Company on
a full time basis for six consecutive months, and within 30 days after written
Notice of Termination (as defined in Section 3(iv) hereof) is given you shall
not have returned to the performance of your duties on a full time basis, the
Company shall be entitled to terminate your employment for "Disability."

        (ii) Cause. The Company shall be entitled to terminate your employment
for Cause. For the purposes of this Agreement, the Company shall have "Cause" to
terminate your employment hereunder upon (A) the willful and continued failure
by you to substantially perform your duties with the Company (other than any
such failure resulting from your incapacity due to physical or mental illness or
any such actual or anticipated failure resulting from your termination for Good
Reason), for a period of at least ten days after a demand for substantial
performance is delivered to you by the Board which specifically identifies the
manner in which the Board believes that you have not substantially performed
your duties, or (B) the willful engaging by you in gross misconduct which is

                                       5
<PAGE>

demonstrably and substantially injurious to the Company. For purposes of this
subsection, no act, or failure to act, on your part shall be considered
"willful" unless done, or omitted to be done, by you not in good faith and
without reasonable belief that your action or omission was in the best interest
of the Company. Notwithstanding the foregoing, you shall not be deemed to have
been terminated for Cause unless and until there shall have been delivered to
you (i) a copy of a resolution duly adopted by the affirmative vote of not less
than three-quarters of the entire membership of the Board (excluding you in the
event you are a member of the Board) at a meeting of the Board called and held
for the purpose (after reasonable notice to you and an opportunity for you,
together with your counsel, to be heard before the Board), finding that in the
good faith opinion of the Board you were guilty of conduct set forth above in
clauses (A) or (B) of the first sentence of this subsection and specifying the
particulars thereof in detail; and (ii) an affidavit sworn to by the Assistant
Secretary of the Company stating that such resolution was in fact adopted by the
affirmative vote of not less than three-quarters of the entire membership of the
Board (excluding you in the event you are a member of the Board) and that you
were found guilty of conduct set forth in clauses (A) or (B) of the first
sentence of this subsection and specifying the particulars thereof in detail.

        (iii) Good Reason. You shall be entitled to terminate your employment
for Good Reason at any time within two years from the date of a change in
control. For purposes of this Agreement, "Good Reason" shall exist if you shall
determine that due to a change in control you are not able effectively to

                                       6
<PAGE>

discharge your duties. Your right to terminate your employment pursuant to this
subsection shall not be affected by your incapacity due to physical or mental
illness.

        (iv) Notice of Termination. Any termination by the Company pursuant to
Section 3(i) or 3(ii) hereof or by you pursuant to Section 3(iii) hereof shall
be communicated by written Notice of Termination to the other party hereto;
provided that, in the case of a termination for Cause, there shall also have
been delivered to you the other documents required to be delivered pursuant to
Section 3(ii) above. For purposes of this Agreement, a "Notice of Termination"
shall mean a notice which shall indicate the specific termination provision in
this Agreement relied upon and shall set forth in reasonable detail the facts
and circumstances claimed to provide a basis for termination of your employment
under the provision so indicated.

        (v) Date of Termination, Etc. "Date of Termination" shall mean (A) if
this Agreement terminates for Disability, 30 days after Notice of Termination is
given (provided that you shall not have returned to the performance of your
duties on a full-time basis during such 30 day period), (B) if your employment
terminates for Good Reason, the date specified in the Notice of Termination, and
(C) if your employment terminates pursuant to subsection 3(ii) hereof or for any
other reason, the date on which a Notice of Termination is given; provided that,
if within thirty (30) days after any Notice of Termination is given the party
receiving such Notice of Termination notifies the other party that a dispute
exists concerning the termination, the Date of Termination shall be the date on
which the dispute is finally determined, either by mutual written agreement of
the parties, by a binding arbitration award, or by a final judgment, order or
decree of court of competent jurisdiction (the time for appeal therefrom having
expired and no appeal having been perfected); and provided, further, that the
Date of Termination shall be extended by a notice of dispute only if such notice
is given in good faith and the party giving such notice pursues the resolution
of such dispute with reasonable diligence. Notwithstanding the pendency of any

                                       7
<PAGE>

such dispute, the Company will continue to pay you your full compensation in
effect when the notice giving rise to the dispute was given (including, but not
limited to, base salary and payments under the Company's short term incentive
plan or any similar plans then in effect (the "Short-Term Plan") or the
Company's long-term incentive equity plan or any similar plans then in effect
(the "Long-Term Incentive Plan")) and continue you as a participant in all
compensation, benefit and insurance plans in which you were participating when
the notice giving rise to the dispute was given, until the dispute is finally
resolved in accordance with this Section. Amounts paid under this Section are in
addition to all other amounts due under this Agreement and shall not be offset
against or reduce any other amounts due under this Agreement, except as required
by Section 4(iii) (C) hereof.

        4. COMPENSATION UPON TERMINATION OR DURING DISABILITY. (i) During any
period that you fail to perform the duties of your employment as a result of
incapacity due to physical or mental illness, you shall continue to receive your
full base salary at the rate then in effect and any bonuses with respect to any
completed period which pursuant to the Short-Term Plan or Long-Term Incentive
Plan have been earned by or awarded to you but which have not yet been paid to
you, until your employment is terminated pursuant to Section 3(i) hereof.
Thereafter, your benefits shall be determined in accordance with the Company's
long term disability plan, executive supplemental retirement plan and
split-dollar life insurance plan (the "Supplemental Plans") , the Company's
employees' retirement plan and other employee benefit plans of the Company in
which you participate (or any substitute plans then in effect).

        (ii) If your employment shall be terminated for Cause, the Company shall
pay you your full base salary through the Date of Termination at the rate in
effect at the time Notice of Termination is given, and you shall receive the

                                       8
<PAGE>

accrued benefits to which you otherwise would have been entitled through the
date of such termination, and the Company shall have no further obligations to
you under this Agreement.

        (iii) If the Company shall terminate your employment other than pursuant
to Section 3(i) or 3(ii) hereof or if you shall terminate your employment for
Good Reason pursuant to Section 3(iii) hereof, then you shall be entitled to the
benefits set forth below, which benefits shall be paid to you in a lump sum no
later than the fifth day following the Date of Termination.

        (A) The Company shall pay to you your full base salary through the Date
of Termination at the rate in effect at the time Notice of Termination is given
and the bonuses, if any, with respect to any completed period which pursuant to
the Short Term Plan or the Long-Term Incentive Plan have been earned by or
awarded to you but which have not yet been paid to you;

        (B) In lieu of any further salary payments to you for periods subsequent
to the Date of Termination, the Company shall pay to you a lump sum severance
payment (together with the payments provided in Section 4(v) below, the
"Severance Payments") in the following amounts:

        (1) an amount equal to (a) the sum of (i) your annual base salary at the
rate in effect as of the Date of Termination, and (ii) the amount awarded you
(whether or not fully paid) under the Short-Term Plan for the year immediately
preceding the Date of Termination (or, if greater, preceding the change in
control), multiplied by (b) the lesser of (x) the number three or (y) the number
of full and fractional years to your 65th birthday; and

        (2) notwithstanding any limiting provision to the contrary contained in
the Long-Term Incentive Plan, a pro rata portion of any outstanding award
granted under such plan pursuant to any uncompleted performance award period,
calculated by multiplying the award which you would have earned on the last day

                                        9
<PAGE>

of the performance award period, assuming individual and corporate performance
goals established with respect to such award were 100% met, by the fraction
obtained by dividing the number of full months and any fractional portion of a
month worked during such performance award period by the number of months
contained in such performance award period.

        (C) (i) If any of the payments provided for hereinabove (the "Contract
Payments") or other portion of the Total Payments (as defined below) will be
subject to the tax (the "Excise Tax") imposed by section 4999 of the Internal
Revenue Code of 1986, as amended (the "Code"), the Company shall pay to you, no
later than the fifth day following the Date of Termination, an additional amount
(the "Gross-Up Payment") such that the net amount retained by you, after
deduction of any Excise Tax on the Contract Payments and such other Total
Payments and any federal and state and local income tax and Excise Tax upon the
payment provided for by this subsection, shall be equal to the Contract Payments
and such other Total Payments.

        (ii) For purposes of determining whether any of the Total Payments will
be subject to the Excise Tax and the amount of such Excise Tax, (A) any payments
or benefits received or to be received by you in connection with an event
described in section 280(G) (b) (2) (A) (i) of the Code (hereinafter, a "change
in control"), or your termination of employment payable pursuant to the terms of
any plan, arrangement or agreement (other than this Agreement) with the Company,
its successors, any person whose actions result in a change in control or any
person affiliated with the Company or such person (together with the Contract
Payments, the "Total Payments"), shall be treated as "parachute payments" within
the meaning of section 280G(b) (2) of the Code except to the extent that, in the
opinion of tax counsel selected by the Company's independent auditors and

                                       10
<PAGE>

acceptable to you, the Total Payments do not constitute parachute payments, (B)
all "excess parachute payments" within the meaning of section 280G(b) (1) shall
be treated as subject to the Excise Tax except to the extent that, in the
opinion of such tax counsel, such excess parachute payments represent reasonable
compensation for services actually rendered within the meaning of section
280G(b) (4) (B) of the Code in excess of the base amount within the meaning of
section 280G(b) (3) of the Code, or are otherwise not subject to the Excise Tax,
and (C) the value of any non-cash benefits or any deferred payment or benefit
shall be determined by the Company's independent auditors in accordance with the
principles of sections 280G(d) (3) and (4) of the Code. For purposes of
determining the amount of the Gross-Up Payment, you shall be deemed to pay
federal income taxes at the highest marginal rate of federal income taxation in
the calendar year in which the Gross Up Payment is to be made and state and
local income taxes at the highest marginal rate of taxation in the state and
locality of your residence on the Date of Termination, net of the maximum
reduction in federal income taxes which could be obtained from deduction of such
state and local taxes.

        (3) In the event that the Excise Tax is subsequently determined to be
less than the amount taken into account hereunder at the time of termination of
your employment, you shall repay to the Company at the time that the amount of
such reduction in Excise Tax is finally determined, the portion of the Gross-Up
Payment attributable to such reduction (plus the portion of the Gross-Up Payment
attributable to the Excise Tax and federal and state and local income tax
imposed on the Gross-Up Payment being repaid by you if such repayment results in
a reduction in Excise Tax and/or a federal and state and local income tax
deduction) plus interest on the amount of such repayment at the rate provided in

                                       11
<PAGE>

section 1274(b) (2) (B) of the Code. In the event that the Excise Tax is
determined to exceed the amount taken into account hereunder at the time of the
termination of your employment (including by reason of any payment the existence
or amount of which cannot be determined at the time of the Gross-Up Payment),
the Company shall make an additional gross-up payment in respect of such excess
(plus any interest payable with respect to such excess) at the time that the
amount of such excess is finally determined.

        (iv) If the Company shall terminate your employment other than pursuant
to subsection 3(i) or 3(ii) hereof or if you shall terminate your employment for
Good Reason pursuant to subsection 3(iii) hereof, the Company shall maintain in
full force and effect, for your continued benefit for a three-year period after
the Date of Termination (or such lesser period to the earlier of your 65th
birthday or your reemployment and eligibility for coverage under a plan or
arrangement of your new employer providing the same type of benefits (although
not necessarily at the same level)), all employee life, health, accident,
disability, medical and other employee welfare benefit plans, programs or
arrangements in which you were participating immediately prior to the Date of
Termination, provided that your continued participation is possible under the
general terms and provisions of such plans, programs, and arrangements. In the
event that your participation in any such plan, program or arrangement is
barred, the Company shall arrange to provide you with benefits substantially
similar to those which you are entitled to receive under such plan, program or
arrangement. At the end of the period of coverage, you shall have the option to
have assigned to you at no cost and with no apportionment of prepaid premiums
any assignable insurance policy owned by the Company which relates specifically

                                       12
<PAGE>

to you; provided, however, that you shall not have such option with respect to
any such policy under which the Company is the beneficiary.

        (v) If the Company shall terminate your employment other than pursuant
to Section 3(i) or 3 (ii) hereof or if you shall terminate your employment for
Good Reason pursuant to Section 3(iii) hereof, then in addition to the
retirement benefits to which you are entitled under the Supplemental Plans or
any successor plans thereto, the Company shall pay you a lump sum amount, in
cash, no later than the fifth day following the Date of Termination, equal to
the actuarial equivalent of the excess of (x) the retirement pension (determined
under the normal form of benefit commencing at the most valuable retirement age)
which you would have accrued under the terms of the Supplemental Plans (without
regard to any amendment to the Supplemental Plans made subsequent to a change in
control and on or prior to the date of Termination, which amendment adversely
affects in any manner the computation of retirement benefits thereunder),
determined as if you were fully vested thereunder and had accumulated (after the
Date of Termination) thirty-six (36) additional months of service thereunder
(but in no event shall you be deemed to have accumulated additional service
after your 65th birthday) at, to the extent relevant under any of the
Supplemental Plans, your highest annual rate of compensation during the twelve
(12) months immediately preceding the Date of Termination (or, if greater,
preceding the change in control), plus the most recent short-term incentive
award granted to you prior to the Date of Termination (or, if greater, prior to
the change in control), over (y) the retirement pension (determined under the
normal form of benefit commencing at the most valuable retirement age) which you
had then accrued pursuant to the provisions of the Supplemental Plans. For
purposes of this Section 4(v), "actuarial equivalent" shall be determined using

                                       13
<PAGE>

the assumptions set forth on Schedule B, item I (as from time to time amended),
of the trust agreement entered into by Shawmut and The Chase Manhattan Bank,
N.A., dated as of August 31, 1987, and last restated as of January 1, 1992 (the
"secular" trust).

        (vi) You shall not be required to mitigate the amount of any payment
provided for in this Section 4 by seeking other employment or otherwise, nor,
except as required by Section 4(iv) hereof, shall the amount of any payment
provided for in this Section 4 be reduced by any compensation earned by you as
the result of employment by another employer after the Date of Termination, or
otherwise.

        (vii) The Company shall also pay to you all legal fees and related
expenses incurred by you as a result of a termination of your employment by the
Company or a termination of your employment for Good Reason pursuant to Section
3(iii) hereof (including all such fees and expenses, if any, incurred in
contesting or disputing (other than in bad faith) any such termination, in
seeking to obtain or enforce any right or benefit provided by this Agreement or
in connection with any tax audit or proceeding to the extent attributable to the
application of section 4999 of the Code).

        5. FUNDING. This Agreement shall constitute a Plan for purposes of
Section 1.01 of the so-called rabbi trust entered into by Shawmut prior to the
Effective Date and assumed by the Company pursuant to the Merger Agreement;
provided, however, that nothing contained herein shall require the Company to
make additional contributions to such trust.

        6. SUCCESSORS; BINDING AGREEMENT. (i) This Agreement shall be binding on
the successors and assigns of the Company, and the Company will require any
successor (whether direct or indirect, by purchase, merger, consolidation or
otherwise) to all or substantially all of the business and/or assets of the

                                       14
<PAGE>

Company, by agreement in form and substance satisfactory to you, to expressly
assume and agree to perform this Agreement in the same manner and to the same
extent that the Company would be required to perform it if no such succession
had taken place. Failure of the Company to obtain such agreement prior to the
effectiveness of any such succession shall be a breach of this Agreement and
shall entitle you to compensation from the Company in the same amount and on the
same terms as you would be entitled hereunder if you terminated your employment
for Good Reason pursuant to Section 3 (iii), except that for purposes of
implementing the foregoing, the date on which any such succession becomes
effective shall be deemed the Date of Termination. As used in this Agreement,
"Company" shall mean the Company as hereinbefore defined and any successor to
its business and/or assets as aforesaid which executes and delivers the
agreement provided for in this Section 6 or which otherwise becomes bound by all
the terms and provisions of this Agreement by operation of law.

        (ii) This Agreement shall inure to the benefit of and be enforceable by
your personal or legal representatives, executors, administrators, successors,
heirs, distributees, devisees and legatees. If you should die while any amounts
would still be payable to you hereunder if you had continued to live, all such
amounts, unless otherwise provided herein, shall be paid in accordance with the
terms of this Agreement to your devisee, legatee, or other designee or, if there
be no such designee, to your estate.

        7. NOTICE.For the purposes of this Agreement, notices and all other
communications provided for in this Agreement shall be in writing and shall be
deemed to have been duly given when delivered or mailed by United States
registered mail, return receipt requested, postage prepaid, addressed to the
respective addresses set forth on the first page of this Agreement, provided
that all notices to the Company shall be directed to the attention of the Chief
Executive Officer of the Company with a copy to the Secretary of the Company, or
to such other address as either party may have furnished to the other in writing

                                       15
<PAGE>

in accordance herewith, except that notices of change of address shall be
effective only upon receipt.

        8. COORDINATION WITH EMPLOYMENT AGREEMENT. The terms of this Agreement
shall be coordinated with and applied in conjunction with the terms of any
employment agreement in effect between you and the Company during the term of
this Agreement. In general, it is the intent of the parties that, subsequent to
a change in control and during the term of this Agreement, the provisions of
this Agreement shall supersede and substitute for those provisions of the
employment agreement relating to your entitlement to benefits in connection with
any termination of your employment. Nothing in this Agreement shall be construed
to be a commitment or guarantee of future employment with the Company. Except
for circumstances relating to a termination of employment following a change in
control of the Company during the term of this Agreement, as provided for
herein, all terms and conditions of your employment with the Company shall be
governed by the terms of any such employment agreement.

        9. MISCELLANEOUS.As of the Effective Date, this Agreement supersedes the
letter agreement, dated as of February 23, 1988, as amended as of June 27, 1989,
between you and Shawmut, as well as any prior communications, agreements and
understandings, written or oral, between you and the Company covering the
subject matter hereof. No provision of this Agreement may be modified, waived or
discharged unless such waiver, modification or discharge is agreed to in writing
signed by you and such officer as may be specifically designated by the Board.
No waiver by either party hereto at any time of any breach by the other party
hereto of, or compliance with, any condition or provision of this Agreement to
be performed by such other party shall be deemed a waiver of similar or
dissimilar provisions or conditions at the same or at any prior or subsequent
time. No agreements or representations, oral or otherwise, express or implied,
with respect to the subject matter hereof have been made by either party which
are not set forth expressly in this Agreement. The validity, interpretation,

                                       16
<PAGE>

construction and performance of this Agreement shall be governed by the laws of
the State of Massachusetts, without giving effect to the principles of conflicts
of laws thereof.

        10. VALIDITY. The invalidity or unenforceability of any provision of
this Agreement shall not affect the validity or enforceability of any other
provision of this Agreement, which shall remain in full force and effect.

        11. COUNTERPARTS. This Agreement may be executed in one or more
counterparts, each of which shall be deemed to be an original but all of which
together will constitute one and the same instrument.

        12. ARBITRATION. Any dispute or controversy arising under or in
connection with this Agreement shall be settled exclusively by arbitration in
Boston, Massachusetts, in accordance with the rules of the American Arbitration
Association then in effect. Judgment may be entered on the arbitrator's award in
any court having jurisdiction; provided, however, that you shall be entitled to
seek specific performance of your right, during the pendency of any dispute or
controversy arising under or in connection with this Agreement, to be paid until
the Date of Termination.

        If this letter correctly sets forth our agreement on the subject matter
hereof, kindly sign and return to the Company at 50 Kennedy Plaza, Providence,
Rhode Island 02903 (Attention: Director of Human Resources) the enclosed copy of
this letter which will then constitute our agreement on this subject.

                                            Sincerely,
                                            FLEET FINANCIAL GROUP, INC.

                                            By:_____________________________
                                                   Title:

AGREED TO AS OF THE 20TH DAY
OF FEBRUARY, 1995

_____________________________
Executive





                                                                   EXHIBIT 10(j)








                              EMPLOYMENT AGREEMENT



                                 by and between




                           FLEET FINANCIAL GROUP, INC.



                                       and



                                 JOEL B. ALVORD








<PAGE>



                                TABLE OF CONTENTS



SECTION                                                              PAGE
- -------                                                              ----

1.    Employment.......................................................1

2.    Term.............................................................1

3.    Position and Duties..............................................1

4.    Place of Performance.............................................2

5.    Compensation and Related Matters.................................2
      (a)   Base Salary................................................2
      (b)   Bonuses....................................................2
      (c)   Equity-Based Compensation..................................2
      (d)   Expenses...................................................3
      (e)   Other Benefits.............................................3
      (f)   Vacation...................................................4
      (g)   Services Furnished.........................................4

6.    Offices..........................................................4

7.    Termination......................................................5
      (a)   Death......................................................5
      (b)   Disability.................................................5
      (c)   Cause......................................................5
      (d)   Good Reason................................................6

8.    Termination Procedure............................................6
      (a)   Notice of Termination......................................6
      (b)   Date of Termination........................................6
      (c)   Compensation During Dispute................................6

9.    Compensation upon Termination or During Disability ..............7
      (a)   Disability; Death..........................................7
      (b)   By Corporation without Cause or by the Executive...........7
      (c)   By Corporation for Cause...................................8
      (d)   Compensation Plans.........................................8
      (e)   Mitigation.................................................8

10.   Confidential Information; Nonsolicitation Requirement............9
      (a)   Confidential Information...................................9
      (b)   Nonsolicitation Requirement................................9

<PAGE>

SECTION                                                              PAGE
- -------                                                              ----

11.   Indemnification; Legal Fees......................................9

12.   Successors; Binding Agreement....................................9
      (a)   Corporation's Successors...................................9
      (b)   The Executive's Successors................................10

13.   Notice..........................................................10

14.   Additional Payment..............................................10

15.   Amendment or Modification; Waiver...............................12

16.   Funding.........................................................12

17.   Arbitration.....................................................12

18.   Governing Law...................................................12

19.   Miscellaneous...................................................12

20.   Severability....................................................12

21.   Counterparts....................................................13

22.   Entire Agreement................................................13


                                       ii

<PAGE>


                             INDEX OF DEFINED TERMS

Term                                                        Where Defined
- ----                                                        -------------

Actual Date.................................................Sec. 5(e) (ii)
Annual Bonus.....................................................Sec. 5(b)
Base Salary......................................................Sec. 5(a)
Board ........................................................Introduction
Cause ...........................................................Sec. 7(c)
Code  .............................................................Sec. 11
Contract Payments...............................................Sec. 14(a)
Corporation...................................................Introduction
Date of Termination..............................................Sec. 8(b)
Disability.......................................................Sec. 7(b)
Disability Period................................................Sec. 9(a)
EGLIP ......................................................Sec. 5(e) (iv)
Earliest Date...............................................Sec. 5(e) (ii)
Effective Date......................................................Sec. 2
Effective Time................................................Introduction
Excise Tax......................................................Sec. 14(a)
Executive.....................................................Introduction
Good Reason......................................................Sec. 7(d)
Gross-Up Payment................................................Sec. 14(a)
Long-Term Bonus..................................................Sec. 5(b)
Merger........................................................Introduction
Notice of Termination............................................Sec. 8(a)
Shawmut.......................................................Introduction
Prior Agreement...............................................Introduction
SDLIP ......................................................Sec. 5(e) (ii)
SERP  .....................................................Sec. 5(e) (iii)
Severance Agreement................................................Sec. 22
Term  ..............................................................Sec. 2
Total Payments..................................................Sec. 14(b)


                                      iii

<PAGE>



                              EMPLOYMENT AGREEMENT


      AGREEMENT, dated as of February 20, 1995, by and between Joel B. Alvord
(the "Executive") and Fleet Financial Group, Inc., a Rhode Island corporation
(the "Corporation")

      The Executive was formerly employed by Shawmut National Corporation, a
Delaware corporation ("Shawmut"), as Chairman and Chief Executive Officer
pursuant to an employment agreement (the "Prior Agreement") effective as of
February 24, 1994. Pursuant to the Agreement and Plan of Merger, dated as of
February 20, 1995 (the "Merger Agreement"), by and between the Company and
Shawmut, Shawmut will merge with and into the Company as of the "Effective Time"
(as defined in the Merger Agreement).

      The Board of Directors of the Corporation (the "Board") recognizes that
the Executive can contribute significantly to the growth and success of the
Corporation. The Board desires to provide for the employment of the Executive
and to encourage the attention and dedication to the Corporation of the
Executive as a member of the Corporation's management, in the best interests of
the Corporation and its shareholders. The Executive is willing to commit himself
to serve the Corporation, on the terms and conditions herein provided.

      In order to effect the foregoing, the Corporation and the Executive wish
to enter into an employment agreement on the terms and conditions set forth
below. This Agreement shall become effective only at the Effective Time. If the
Effective Time does not occur, this Agreement shall be of no force and effect.
Accordingly, in consideration of the premises and the respective covenants and
agreements of the parties herein contained, and intending to be legally bound
hereby, the parties hereto agree as follows:

      1.    Employment.  The Corporation hereby agrees to employ the
Executive, and the Executive hereby accepts such employment, on the terms and
conditions hereinafter set forth.

      2. Term. The period of employment of the Executive by the Corporation
hereunder (the "Term") shall commence on the date (the "Effective Date") on
which the Effective Time occurs and shall end on the Executive's 60th birthday,
unless sooner terminated as provided in Section 7.

      3. Position and Duties. During the Term, the Executive shall serve as
Chairman of the Corporation. The Executive shall be responsible for the business
banking function, the consumer and investment management functions and the
operational, data processing, and other fee businesses of the Corporation and/or
shall have such other responsibilities and authority as may from time to time be
assigned to the Executive by the Chief Executive Officer of the Corporation or
the Board, provided that such other responsibilities and authority are
acceptable to the Executive. The Corporation agrees to sponsor the Executive's

<PAGE>

election and reelection to the Board during the Term and thereafter until his
attainment of age 65. Upon the expiration of the Term and until the Executive's
attainment of age 65, the Executive shall also serve as Chairman of the
Executive Committee of the Board or in such other capacity as the Executive and
the Corporation shall mutually agree. The Executive agrees to devote
substantially all of his working time and efforts to the performance of his
duties for the Corporation; provided, however, that the Executive may (i) serve
on the boards of directors of other organizations to the extent such service is
permitted by applicable law and would not subject the Corporation to any
liability with respect to its business activities under such law, and (ii) may
devote a reasonable amount of time to charitable and community services.

      4. Place of Performance. In connection with the Executive's employment by
the Corporation, the Executive shall be based at the headquarters of the
Corporation in Boston, Massachusetts, except for required travel on the
Corporation's business to an extent substantially consistent with the
Executive's business travel obligations with Shawmut prior to the Effective
Date.

      5. Compensation and Related Matters.

      (a) Base Salary. During the Term, the Corporation shall pay the Executive
a base salary ("Base Salary") at a rate no less than 90% of the base salary in
effect from time to time for the Chief Executive Officer of the Corporation.
Base Salary shall be paid in approximately equal installments in accordance with
the Corporation's customary payroll practices. Base Salary may be increased from
time to time in accordance with the normal business practices of the Corporation
and, if so increased, shall not thereafter during the Term be decreased. The
salary payments (including any increased salary payments) hereunder shall not in
any way limit or reduce any other obligation of the Corporation hereunder, and
no other compensation, benefit or payment hereunder shall in any way limit or
reduce the obligation of the Corporation to pay the Executive's salary
hereunder.

      (b) Bonuses. During the Term, and with respect to calendar year 1995, the
Executive shall receive annual bonuses (each, an "Annual Bonus"), each of which
shall be at least equal to 90% of the annual bonus awarded to the Chief
Executive Officer of the Corporation and the Executive shall be eligible to
receive such other non-equity-based bonuses and awards (each, a "Long-Term
Bonus") as may be provided pursuant to the terms of the long-term incentive
plans of the Corporation applicable to similarly situated executive officers of
the Corporation, as such plans may from time to time be revised, each of which
shall be at least equal to 90% of the long-term bonus awarded to the Chief
Executive Officer of the Corporation. The Annual Bonus and the Long-Term Bonus
shall each be paid at a time and in a manner consistent with the time and manner
in which the Annual Bonus and the Long-Term Bonus are paid to the Chief
Executive Officer of the Corporation in accordance with the terms of such plans.

      (c) Equity-Based Compensation. During each year of the Term, the Executive
shall be entitled to receive equity-based compensation awards, including without
limitation awards of stock options and restricted stock, each of which shall be

                                       2
<PAGE>

at least equal to 90% of each such award made to the Chief Executive Officer of
the Corporation, and on the same terms and conditions as each award made to the
Chief Executive Officer of the Corporation; provided, however, that,
notwithstanding any other provision of this Agreement to the contrary, for
purposes of the vesting of such awards and the time at which such awards first
become exercisable, the Executive shall continue to be treated as an employee of
the Corporation until his 65th birthday.

      (d) Expenses. The Corporation shall promptly reimburse the Executive for
all reasonable business expenses incurred during the Term by the Executive in
performing services hereunder, including all expenses of travel and living
expenses while away from home on business or at the request of and in the
service of the Corporation, provided that such expenses are incurred and
accounted for in accordance with the policies and procedures established by the
Corporation.

      (e) Other Benefits.

      (ii) The Executive shall be entitled to participate in all of the employee
      benefit plans and arrangements made available by the Corporation to its
      similarly situated executive officers, subject to and on a basis
      consistent with the terms, conditions and overall administration of such
      plans and arrangements; provided, however, that the Executive shall be
      entitled to participate in such plans and arrangements only to the extent
      that the benefits provided thereunder do not duplicate, in type, the
      benefits provided under paragraphs (ii)-(vi) of this Section 5(e). Nothing
      paid to the Executive under any plan or arrangement presently in effect or
      made available in the future shall be deemed to be in lieu of the salary
      payable to the Executive pursuant to subsection (a) of this Section 5. The
      Board shall from time to time by resolution provide the Executive with
      additional, individual benefits, which shall not thereafter during the
      term be decreased or discontinued.

      (ii) Notwithstanding any amendment or termination of Shawmut's
      Split-Dollar Life Insurance Plan (the "SDLIP") following the Effective
      Time, the Executive shall be entitled to receive all benefits to which he
      would have been entitled (including both death benefits and supplemental
      retirement benefits) had he continued to participate in such plan (as in
      effect immediately prior to the Effective Time) after the Effective Time
      for three (3) years.

      (iii)Notwithstanding any amendment or termination of Shawmut's Executive
      Supplemental Retirement Plan (the "SERP") following the Effective Time,
      the Executive shall be entitled to continue to accrue, during the period
      beginning at the Effective Time and ending upon his Date of Termination, a
      benefit thereunder (or under a substitute or alternative plan) at a rate
      at least equal to the greater of (A) the rate provided under the SERP as
      in effect immediately prior to the Effective Time and (B) the rate
      provided under any supplemental retirement plan maintained by the
      Corporation or any of its subsidiaries.

                                       3
<PAGE>

      (iv) Notwithstanding any amendment or termination of Shawmut's Executive
      Group Life Insurance Plan (the "EGLIP") following the Effective Time, the
      Executive shall (A) continue to be provided with life insurance benefits
      no less favorable than the benefits provided under the EGLIP immediately
      prior to the Effective Time for three (3) years subsequent to the
      Effective Time and (B) following his Date of Termination, be provided with
      retiree life insurance benefits no less favorable than the retiree life
      insurance benefits to which the participant would have been entitled under
      the EGLIP (as in effect immediately prior to the Effective Time) had he
      continued to be employed by Shawmut after the Effective Time for three (3)
      years.

      (v) Notwithstanding anything in this Section 5(d) of this Agreement to the
      contrary, during the Term, (A) the Corporation shall make available to the
      Executive long-term disability coverage providing a maximum monthly
      benefit of $15,000 at a monthly cost to the Executive no greater than the
      monthly cost paid by the Executive immediately prior to the Effective Date
      with respect to such coverage provided by Shawmut; and (B) the Corporation
      shall pay or reimburse the Executive for the premiums incurred by the
      Executive for the personal long-term disability insurance policy
      maintained by the Executive as of February 20, 1995. The reimbursement and
      payment of amounts described in clause (v) (B) above, as well as payments
      made under this sentence, shall be "grossed-up" to compensate the
      Executive for the tax consequences associated with such reimbursement and
      payment.

      (vi) In addition to the foregoing, the Corporation shall provide to the
      Executive retiree medical benefits no less favorable than those to which
      he would have been entitled had he retired from Shawmut immediately prior
      to the Effective Date.

      (f) Vacation. The Executive shall be entitled to (i) the number of
vacation days in each calendar year, (ii) compensation in respect of earned but
unused vacation days, and (iii) all paid holidays, in each case as the same may
be provided by the Corporation to its similarly situated executive officers.

      (g) Services Furnished. During the Term, the Corporation shall furnish the
Executive with office space, stenographic assistance and such other facilities
and services as shall be suitable to the Executive's position and adequate for
the performance of his duties as set forth in Section 3. Upon the expiration of
the Term and until the Executive's attainment of age 65, the Corporation shall
furnish him with office space at a location selected by him and stenographic
assistance and such other facilities and services as shall be suitable to his
position and adequate for his performance of his duties as a member of the
Board.

      6. Offices. Subject to Sections 3 and 4, the Executive agrees to serve
without additional compensation, if elected or appointed thereto, as a director
of the Corporation or any of its subsidiaries and as a member of any committees
of the board of directors of any such corporations, and in one or more executive

                                       4
<PAGE>

positions of any of the Corporation's subsidiaries, provided that the Executive
is indemnified for serving in any and all such capacities on a basis no less
favorable than is currently or may be provided to any other director of the
Corporation, any of its subsidiaries, or in connection with any such executive
position, as the case may be.

      7. Termination. The Executive's employment hereunder may be terminated
without any breach of this Agreement only under the circumstances set forth in
subsections (a), (b), (c) and (d) of this Section 7. In the event of a
termination pursuant to subsection (a), (b) or (c) of this Section 7, the Term
shall end on the Executive's Date of Termination (as defined in Section 8(b)).

      (a) Death. The Executive's employment hereunder shall terminate upon his
death.

      (b) Disability. If, as a result of the Executive's incapacity due to
physical or mental illness, the Executive shall have been absent from the
full-time performance of his duties hereunder for the entire period of six
consecutive months, and within thirty (30) days after written Notice of
Termination (as defined in Section 8) is given shall not have returned to the
performance of his duties hereunder on a full-time basis, the Corporation may
terminate the Executive's employment hereunder for "Disability."

      (c) Cause. The Corporation may terminate the Executive's employment
hereunder for Cause. For purposes of this Agreement, the Corporation shall have
"Cause" to terminate the Executive's employment hereunder upon the occurrence of
any of the following events:

      (i) the conviction of the Executive for the commission of a felony
      involving dishonesty with respect to the Corporation; or

      (ii) the willful misconduct by the Executive (including, but not limited
      to, breach by the Executive of the provisions of Section 10) that is
      demonstrably and materially injurious to the Corporation or its
      subsidiaries, whether monetarily or otherwise.

Cause shall not exist unless and until the Corporation has delivered to the
Executive a copy of a resolution duly adopted by the affirmative vote of not
less than two-thirds (2/3) of the entire membership of the Board at a meeting of
the Board called and held for such purpose (after reasonable notice to the
Executive and an opportunity for the Executive, together with his counsel, to be
heard before the Board), finding that in the good faith opinion of the Board,
the Executive was guilty of the conduct set forth in this Section 7(c) and
specifying the particulars thereof in detail. For purposes of this Section 7(c),
no act or failure to act on the Executive's part shall be considered "willful"
unless done or failed to be done by the Executive in bad faith and without
reasonable belief that the Executive's action or omission was in the best
interest of the Corporation.

                                       5
<PAGE>

      (d) Good Reason. The Executive may terminate his employment during the
Term hereunder for "Good Reason." The Executive shall be deemed to have
terminated his employment for Good Reason if his employment terminates for any
reason other than death, Disability or by the Corporation for Cause.

      8. Termination Procedure.

      (a) Notice of Termination. Any termination of the Executive's employment
by the Corporation or by the Executive (other than termination pursuant to
Section 7(a) hereof) shall be communicated by written Notice of Termination to
the other party hereto in accordance with Section 13. For purposes of this
Agreement, a "Notice of Termination" shall mean a notice that shall indicate the
specific termination provision in this Agreement relied upon and shall set forth
in reasonable detail the facts and circumstances claimed to provide a basis for
termination of the Executive's employment under the provision so indicated.

      (b) Date of Termination. "Date of Termination" shall mean (i) if the
Executive's employment is terminated pursuant to Section 7(a) above, (ii) if the
Executive's employment is terminated pursuant to Section 7(b) above, thirty (30)
days after Notice of Termination (provided that the Executive shall not have
returned to the performance of his duties on a full-time basis during such
thirty (30) day period), (iii) if the Executive's employment is terminated
pursuant to Section 7(c) above, the date specified in the Notice of Termination,
and (iv) if the Executive's employment is terminated pursuant to Section 7(d)
above, the date on which a Notice of Termination is given or any later date
(within 30 days) set forth in such Notice of Termination; provided, however,
that, if within thirty (30) days after any Notice of Termination is given the
party receiving such Notice of Termination notifies the other party that a
dispute exists concerning the termination, the Date of Termination shall be the
date on which the dispute is finally determined, either by mutual written
agreement of the parties, by a binding and final arbitration award or by a final
judgment, order or decree of a court of competent jurisdiction (the time for
appeal therefrom having expired and no appeal having been perfected).

      (c) Compensation During Dispute. If a purported termination occurs during
the Term, and such termination is disputed in accordance with subsection (b) of
this Section 8, the Corporation shall continue to pay the Executive the full
compensation in effect when the notice giving rise to the dispute was given
(including, but not limited to, salary) and continue the Executive as a
participant in all compensation, benefit and insurance plans in which Executive
was participating when the notice giving rise to the dispute was given, until
the Date of Termination, determined in accordance with subsection (b) of this
Section 8. Amounts paid under this Section 8(c) are in addition to all other
amounts due under this Agreement and shall not be offset against or reduce any
other amounts due under this Agreement.

                                       6

<PAGE>


      9. Compensation upon Termination or During Disability.

      (a) Disability; Death. During any period that the Executive fails to
perform his duties hereunder as a result of incapacity due to physical or mental
illness ("Disability Period"), the Executive shall continue to receive his full
Base Salary at the rate in effect at the beginning of such period until his
employment is terminated pursuant to Section 7 (b), provided that payments so
made to the Executive during the disability period shall be reduced by the sum
of the amounts, if any, payable to the Executive with respect to such period
under the disability benefit plans of the Corporation then in effect or under
the Social Security disability insurance program, which amounts were not
previously applied to reduce any such payment. Subsequent to the termination of
the Executive's employment pursuant to Section 7(b), or in the event the
Executive's employment is terminated by reason of his death, the Corporation
shall pay to the Executive, his legal representative or his successors (as
described in Section 12(b)) his full salary through the Date of Termination at
the rate in effect at the time Notice of Termination is given. The Corporation
shall have no further obligations to the Executive under this Agreement, except
as set forth in this subsection (a) of Section 9, and the Executive's benefits
shall be determined under the Corporation's retirement, insurance and other
compensation programs then in effect in accordance with the terms of such
programs.

      (b) By the Corporation without Cause or by the Executive. If during the
Term the Executive's employment is terminated by the Corporation other than for
Cause or Disability or by the Executive, then --

      (i) the Corporation shall pay the Executive his full salary through the
      Date of Termination at the rate in effect at the time Notice of
      Termination is given, and an amount equal to all bonuses and awards that
      would have been earned by the Executive upon completion of each award
      cycle that began during the Term but had not been completed as of the Date
      of Termination, assuming the full achievement of all goals and targets
      relating thereto, in the case of each such bonus and award multiplied by a
      fraction, the numerator of which shall be the number of days from the
      beginning of the applicable bonus or award cycle to and including the Date
      of Termination and the denominator of which shall be the number of days in
      such cycle;

      (ii) in lieu of any further salary payments to the Executive for periods
      subsequent to the Date of Termination, the Corporation shall pay as
      liquidated damages to the Executive an aggregate amount equal to the
      product of (A) the number of years (including fractions thereof) remaining
      in the Term as of the Date of Termination and (B) the sum of (1) the
      Executive's annual salary rate in effect as of the Date of Termination,
      (2) the highest Annual Bonus awarded to and earned by the Executive
      pursuant to either Section 5(b) of this Agreement or Section 5(b) of the
      Prior Agreement in respect of any fiscal year during the three fiscal

                                       7
<PAGE>

      years completed prior to the Date of Termination, and (3) the highest
      Long-Term Bonus awarded to and earned by the Executive pursuant to either
      Section 5(b) of this Agreement or Section 5(b) of the Prior Agreement in
      respect of any performance cycle ending during the three fiscal years
      completed prior to the Date of Termination or, if no performance cycle has
      ended during such three fiscal years, then the highest Long-Term Bonus
      awarded to the Executive with respect to a performance cycle in effect but
      not yet ended on the Date of Termination, such amount to be paid in a cash
      lump sum within five (5) days following the Date of Termination, unless
      the Executive elects, prior to the beginning of the calendar year in which
      occurs the Date of Termination, to have such amount paid in substantially
      equal monthly installments during the period commencing with the month
      immediately following the month in which the Date of Termination occurs
      and ending with the month corresponding to the end of the Term hereunder;
      and

      (iii) the Corporation shall (A) continue to provide to the Executive the
      benefits described in Section 5(e) (v) hereof for the remainder of the
      Term, and (B) provide the benefits to which the Executive would have been
      entitled pursuant to Shawmut's Executive Supplemental Retirement Plan,
      Shawmut's Executive Group Life Insurance Plan and Shawmut's Split Dollar
      Life Insurance Plan (each, as in effect immediately prior to the Effective
      Date), in each case had his employment continued at the rate of
      compensation specified herein for the remainder of the Term,
      notwithstanding the Executive's election, if any, to commence receiving
      benefits under such plan, agreement or arrangement prior to the end of the
      Term. Benefits otherwise receivable by the Executive pursuant to clause
      (A) of this Section 9(b) (iv) shall be reduced to the extent comparable
      benefits are actually received by the Executive from a subsequent employer
      during the period during which the Corporation is required to provide such
      benefits, and the Executive shall report any such benefits actually
      received to the Corporation.

      (c) By Corporation for Cause. If the Executive's employment shall be
terminated by the Corporation for Cause, then the Corporation shall pay the
Executive his Base Salary (at the rate in effect at the time Notice of
Termination is given) through the Date of Termination, and the Corporation shall
have no additional obligations to the Executive under this Agreement except as
set forth in subsection (d) of this Section 9.

      (d) Compensation Plans. Following any termination of the Executive's
employment, the Corporation shall pay the Executive all unpaid amounts, if any,
to which the Executive is entitled as of the Date of Termination under any
compensation plan or program of the Corporation, including, but not limited to,
any deferred compensation plan or program, at the time such payments are due.

      (e) Mitigation. Except as is specifically provided in subsection (b) (iv)
of this Section 9, the Executive shall not be required to mitigate the amount of
any payment provided herein by seeking other employment or otherwise, nor shall
the amount of any payment or benefit provided hereunder be reduced by any
compensation earned by the Executive as the result of employment by another
employer, by retirement benefits, by offset against any amount claimed to be
owed by the Executive to the Corporation, or otherwise.

                                       8
<PAGE>

      10. Confidential Information; Nonsolicitation Requirement.

      (a) Confidential Information. The Executive shall hold in a fiduciary
capacity for the benefit of the Corporation all trade secrets, confidential
information, and knowledge or data relating to the Corporation and its
businesses, which shall have been obtained by the Executive during the
Executive's employment by the Corporation and which shall not have been or now
or hereafter have become public knowledge (other than by acts by the Executive
or representatives of the Executive in violation of this Agreement). The
Executive shall not, without the prior written consent of the Corporation or as
may otherwise be required by law or legal process, communicate or divulge any
such trade secrets, information, knowledge or data to anyone other than the
Corporation and those designated by the Corporation. Any termination of the
Executive's employment or of this Agreement shall have no effect on the
continuing operation of this Section 10(a).

      (b) Nonsolicitation Requirement. During any period that the Executive is
performing services hereunder or the Executive is entitled to payment pursuant
to Section 9, and for a period of one (1) year following a termination of the
Executive's employment by the Corporation for Cause, the Executive shall not
induce any employee of the Corporation or its subsidiaries to terminate
employment with the Corporation or its subsidiaries in order to obtain
employment with any person, firm or corporation affiliated with the Executive.

      11. Indemnification; Legal Fees. The Corporation shall indemnify the
Executive to the full extent permitted by law and the by-laws of the Corporation
for all expenses, costs, liabilities and legal fees that the Executive may incur
in the discharge of his duties hereunder, including any legal fees and expenses
incurred by the Executive in contesting or disputing any termination of the
Executive's employment or in seeking to obtain or enforce any right or benefit
provided by this Agreement (or in connection with any tax audit or proceeding to
the extent attributable to the application of section 4999 of the Internal
Revenue Code of 1986, as amended (the "Code"), to any payment or benefit
provided hereunder) other than for any such expenses, costs, liabilities or
legal fees incurred as a result of the Executive's bad faith or gross
negligence. Such payments shall be made within five (5) days after the
Executive's request for payment accompanied with such evidence of fees and
expenses incurred as the Corporation reasonably may require. Any termination of
the Executive's employment or of this Agreement shall have no effect on the
continuing operation of this Section 11.

      12. Successors; Binding Agreement.

      (a) Corporation's Successors. The Corporation will require any successor
(whether direct or indirect, by purchase, merger, consolidation or otherwise) to
all or substantially all of the business and/or assets of the Corporation to
expressly assume and agree to perform this Agreement in the same manner and to
the same extent that the Corporation would be required to perform it if no such
succession had taken place. Failure of the Corporation to obtain such assumption

                                       9
<PAGE>

and agreement prior to the effectiveness of any such succession shall be a
breach of this Agreement and shall entitle the Executive to compensation from
the Corporation in the same amount and on the same terms as he would be entitled
to hereunder if he terminated his employment for Good Reason, except that for
purposes of implementing the foregoing, the date on which any such succession
becomes effective shall be deemed the Date of Termination. As used in this
Agreement, "Corporation" shall mean the Corporation as herein before defined and
any successor to its business and/or assets as aforesaid which executes and
delivers the agreement provided for in this Section 12 or which otherwise
becomes bound by all the terms and provisions of this Agreement by operation of
law.

      (b) The Executive's Successors. This Agreement and all rights of the
Executive hereunder shall inure to the benefit of and be enforceable by the
Executive's personal or legal representatives, executors, administrators,
successors, heirs, distributees, devisees and legatees. If the Executive should
die while any amounts would still be payable to him hereunder if he had
continued to live, all such amounts unless otherwise provided herein shall be
paid in accordance with the terms of this Agreement to the Executive's devisee,
legatee, or other designee or, if there be no such designee, to the Executive's
estate.

      13. Notice. For the purposes of this Agreement, notices, demands and all
other communications provided for in this Agreement shall be in writing and
shall be deemed to have been duly given when delivered or (unless otherwise
specified) mailed by United States certified or registered mail, return receipt
requested, postage prepaid, addressed as follows:

      If to the Executive:

      Joel B. Alvord
      86 Chestnut Hill Road
      Glastonbury, Connecticut 06033

      If to the Corporation:

      Fleet Financial Group, Inc.
      50 Kennedy Plaza
      Providence, Rhode Island 02903
      Attention:  General Counsel

or to such other address as any party may have furnished to the others in
writing in accordance herewith, except that notices of change of address shall
be effective only upon receipt.

      14.   Additional Payment.

      (a) If any of the payments provided for in this Agreement (the "Contract
Payments") or other portion of the Total Payments (as defined below) will be

                                       10
<PAGE>

subject to the tax (the "Excise Tax") imposed by section 4999 of the Code, the
Corporation shall pay to the Executive, no later than the fifth day following
the Date of Termination, an additional amount (the "Gross-Up Payment") such that
the net amount retained by the Executive, after deduction of any Excise Tax on
the Contract Payments and such other Total Payments and any federal and state
and local income tax and Excise Tax upon the payment provided for by this
subsection, shall be equal to the Contract Payments and such other Total
Payments.

      (b) For purposes of determining whether any of Total Payments will be
subject to the Excise Tax and the amount of such Excise Tax, (i) any payments or
benefits received or to be received by the Executive in connection with an event
described in section 280(G) (b) (2) (A) (i) of the Code (hereinafter, a "change
in control"), or the Executive's termination of employment pursuant to the terms
of any plan, arrangement or agreement (other than this Agreement) with the
Corporation, its successors, any person whose actions result in a change in
control or any person affiliated with the Corporation or such person (together
with the Contract Payments, the "Total Payments"), shall be treated as
"parachute payments" within the meaning of section 280G(b) (2) of the Code
except to the extent that, in the opinion of tax counsel selected by the
Corporation's independent auditors and acceptable to the Executive, the Total
Payments do not constitute parachute payments, (b) all "excess parachute
payments" within the meaning of section 280G(b) (1) shall be treated as subject
to the Excise Tax except to the extent that, in the opinion of such tax counsel,
such excess parachute payments represent reasonable compensation for services
actually rendered within the meaning of section 280G(b) (4) (B) of the Code in
excess of the base amount within the meaning of section 280G(b) (3) of the Code,
or are otherwise not subject to the Excise Tax, and (c) the value of any
non-cash benefits or any deferred payment or benefit shall be determined by the
Corporation's independent auditors in accordance with the principles of sections
280G(d) (3) and (4) of the Code. For purposes of determining the amount of the
Gross-Up Payment, the Executive shall be deemed to pay federal income taxes at
the highest marginal rate of federal income taxation in the calendar year in
which the Gross-Up Payment is to be made and state and local income taxes at the
highest marginal rate of taxation in the state and locality of the Executive's
residence on the Date of Termination, net of the maximum reduction in federal
income taxes which could be obtained from deduction of such state and local
taxes.

      (c) In the event that the Excise Tax is subsequently determined to be less
than the amount taken into account hereunder at the time of termination of the
Executive's employment, the Executive shall repay to the Corporation at the time
that the amount of such reduction in Excise Tax is finally determined, the
portion of the Gross-Up Payment attributable to such reduction (plus the portion
of the Gross-Up Payment attributable to the Excise Tax and federal and state and
local income tax imposed on the Gross-Up Payment being repaid by the Executive
if such repayment results in a reduction in Excise Tax and/or a federal and
state and local income tax deduction) plus interest on the amount of such
repayment at the rate provided in section 1274(b) (2) (B) of the Code. In the
event that the Excise Tax is determined to exceed the amount taken into account
hereunder at the time of the termination of the Executive's employment
(including by reason of any payment the existence or amount of which cannot be

                                       11
<PAGE>

determined at the time of the Gross-Up Payment), the Corporation shall make an
additional gross-up payment in respect of such excess (plus any interest payable
with respect to such excess) at the time that the amount of such excess is
finally determined.

      15. Amendment or Modification: Waiver. No provisions of this Agreement may
be modified, waived or discharged unless such waiver, modification or discharge
is agreed to in writing signed by the Executive and such officer of the
Corporation as may be specifically designated by the Board or its compensation
committee. No waiver by either party hereto at any time of any breach by the
other party hereto of, or compliance with, any condition or provision of this
Agreement to be performed by such other party shall be deemed a waiver of
similar or dissimilar provisions or conditions at the same or at any prior or
subsequent time. No agreements or representations, oral or otherwise, express or
implied, with respect to the subject matter hereof have been made by either
party which are not set forth expressly in Agreement.

      16. Funding. This Agreement shall constitute a Plan for purposes of
Section 1.01 of the so-called rabbi trust entered into by Shawmut prior to the
Effective Date and assumed by the Corporation pursuant to the Merger Agreement;
provided, however, that nothing contained herein shall require the Corporation
to make additional contributions to such trust.

      17. Arbitration. Any dispute or controversy arising under or in connection
with this Agreement shall be settled exclusively by arbitration, conducted
before a panel of three arbitrators in Boston, Massachusetts, in accordance with
the rules of the American Arbitration Association then in effect or of such
similar organization as the parties hereto may mutually agree. Judgment may be
entered on the arbitrator's award in any court having jurisdiction. The expense
of such arbitration shall be borne by the Corporation.

      18. Governing Law. The validity, interpretation, construction and
performance of this Agreement shall be governed by the laws of the State of
Massachusetts without regard to its conflicts of law principles.

      19. Miscellaneous. All references to sections of any statute shall be
deemed also to refer to any successor provisions to such sections. The
obligations of the Corporation under Section 9 shall survive the expiration of
the term of this Agreement. The compensation and benefits payable to the
Executive under this Agreement shall be in lieu of any other severance benefits
to which the Executive may otherwise be entitled upon his termination of
employment under any severance plan, program, policy or arrangement of the
Corporation (other than the Severance Agreement, as defined in Section 22).

      20. Severability. The invalidity or unenforceability of any provision or
provisions of this Agreement shall not affect the validity or enforceability of
any other provision of this Agreement, which shall remain in full force and
effect throughout the Term.

                                       12
<PAGE>

      21. Counterparts. This Agreement may be executed in one or more
counterparts, each of which shall be deemed to be an original but all of which
together will constitute one and the same instrument.

      22. Entire Agreement. This Agreement sets forth the entire agreement of
the parties hereto in respect of the subject matter contained herein and, as of
the Effective Date, supersedes all prior agreements, promises, covenants,
arrangements, communications, representations or warranties, whether oral or
written, by any officer, employee or representative of any party hereto; and, as
of the Effective Date, the Prior Agreement and any prior agreement of the
parties hereto in respect of the subject matter contained herein are hereby
terminated and canceled; provided, however, that this Agreement shall not
supersede or in any way affect the validity of any other agreement setting forth
the rights of the Executive following a change in control of the Corporation
(the "Severance Agreement").

      IN WITNESS WHEREOF, the parties have executed this Agreement on the date
first above written.


                                    FLEET FINANCIAL GROUP, INC.



                                    By:______________________________
                                    Name:
                                    Title:



                                    _________________________________
                                    Joel B. Alvord



                                       13




                                                                   EXHIBIT 10(k)






                              EMPLOYMENT AGREEMENT



                                 by and between



                           FLEET FINANCIAL GROUP, INC.



                                       and



                               GUNNAR S. OVERSTROM





<PAGE>


                                TABLE OF CONTENTS


SECTION                                                             PAGE
- -------                                                             ----

1.    Employment.......................................................1

2.    Term.............................................................1

3.    Position and Duties..............................................1

4.    Place of Performance.............................................2

5.    Compensation and Related Matters.................................2
      (a)   Base Salary................................................2
      (b)   Bonuses....................................................2
      (c)   Expenses...................................................3
      (d)   Other Benefits.............................................3
      (e)   Vacation...................................................3
      (f)   Services Furnished.........................................3

6.    Offices..........................................................3

7.    Termination......................................................3
      (a)   Death......................................................3
      (b)   Disability.................................................4
      (c)   Cause......................................................4
      (d)   Good Reason................................................4

8.    Termination Procedure............................................4
      (a)   Notice of Termination......................................4
      (b)   Date of Termination........................................5
      (c)   Compensation During Dispute................................5

9.    Compensation upon Termination or During Disability...............5
      (a)   Disability; Death..........................................5
      (b)   By Corporation without Cause or by the Executive...........6
      (c)   By Corporation for Cause...................................7
      (d)   Compensation Plans.........................................7
      (e)   Mitigation.................................................7

10.   Confidential Information; Nonsolicitation Requirement............7
      (a)   Confidential Information...................................7
      (b)   Nonsolicitation Requirement................................8


<PAGE>

11.   Indemnification; Legal Fees......................................8

12.   Successors; Binding Agreement....................................8
      (a)   Corporation's Successors...................................8
      (b)   The Executive's Successors.................................9

13.   Notice...........................................................9

14.   Additional Payment...............................................9

15.   Amendment or Modification; Waiver...............................11

16.   Funding.........................................................11

17.   Arbitration.....................................................11

18.   Governing Law...................................................11

19.   Miscellaneous...................................................11

20.   Severability....................................................11

21.   Counterparts....................................................11

22.   Entire Agreement................................................12


                                       ii
<PAGE>


                             INDEX OF DEFINED TERMS
                             ----------------------

Term                                                         Where Defined
- ----                                                         -------------

Annual Bonus.....................................................Sec. 5(b)
Base Salary......................................................Sec. 5(a)
Board.........................................................Introduction
Cause............................................................Sec. 7(c)
Code...............................................................Sec. 11
Contract Payments...............................................Sec. 14(a)
Corporation...................................................Introduction
Date of Termination..............................................Sec. 8(b)
Disability.......................................................Sec. 7(b)
Disability Period................................................Sec. 9(a)
Effective Date......................................................Sec. 2
Effective Time................................................Introduction
Excise Tax......................................................Sec. 14(a)
Executive.....................................................Introduction
Good Reason......................................................Sec. 7(d)
Gross-Up Payment................................................Sec. 14(a)
Long-Term Bonus..................................................Sec. 5(b)
Merger Agreement..............................................Introduction
Notice of Termination............................................Sec. 8(a)
Shawmut.......................................................Introduction
Prior Agreement...............................................Introduction
Renewal Date........................................................Sec. 2
Severance Agreement................................................Sec. 21
Term................................................................Sec. 2
Total Payments..................................................Sec. 14(b)


                                      iii
<PAGE>



                              EMPLOYMENT AGREEMENT

      AGREEMENT, dated as of February 20, 1995, by and between Gunnar S.
Overstrom (the "Executive") and Fleet Financial Group, Inc., a Rhode Island
corporation (the "Corporation").

      The Executive was formerly employed by Shawmut National Corporation, a
Delaware corporation ("Shawmut"), as President and Chief Operating Officer
pursuant to an employment agreement (the "Prior Agreement") effective as of
February 24, 1994. Pursuant to the Agreement and Plan of Merger, dated as of
February 20, 1995 (the "Merger Agreement") by and between the Company and
Shawmut, Shawmut will merge with and into the Company as of the "Effective Time"
(as defined in the Merger Agreement).

      The Board of Directors of the Corporation (the "Board") recognizes that
the Executive can contribute significantly to the growth and success of the
Corporation. The Board desires to provide for the employment of the Executive
and to encourage the attention and dedication to the Corporation of the
Executive as a member of the Corporation's management, in the best interest of
the Corporation and its shareholders. The Executive is willing to commit himself
to serve the Corporation, on the terms and conditions herein provided.

      In order to effect the foregoing, the Corporation and the Executive wish
to enter into an employment agreement on the terms and conditions set forth
below. This Agreement shall become effective only at the Effective Time. If the
Effective Time does not occur, this Agreement shall be of no force or effect.
Accordingly, in consideration of the premises and the respective covenants and
agreements of the parties herein contained, and intending to be legally bound
hereby, the parties hereto agree as follows:

      1.  Employment.  The Corporation hereby agrees to employ the Executive,
and the Executive hereby accepts such employment, on the terms and conditions
hereinafter set forth.

      2. Term. The period of employment of the Executive by the Corporation
hereunder (the "Term") shall commence on the date (the "Effective Date") on
which the Effective Time occurs and shall end on the second anniversary thereof
unless further extended as provided in this Section 2 or sooner terminated as
provided in Section 7. Notwithstanding the foregoing, on the first anniversary
of the Effective Date and on each anniversary of the Effective Date thereafter
(a "Renewal Date"), the term of the Executive's employment shall be
automatically extended for one (l) additional year unless, at least sixty (60)
days prior to such Renewal Date, the Corporation shall have delivered to the
Executive or the Executive shall have delivered to the Corporation written
notice that the term of the Executive's employment hereunder will not be
extended.

      3. Position and Duties. During the Term, the Executive shall serve as Vice
Chairman of the Corporation. The Executive shall be responsible for the consumer
banking and investment management operations of the Corporation and shall have
such additional responsibilities and authority as may from time to time be
assigned to the Executive by the Chairman or Chief Executive Officer of the
Corporation, provided that such responsibilities and authority are consistent
with the Executive's position with the Corporation. The Executive agrees to
devote substantially all of his working time and efforts to the performance of

<PAGE>

his duties for the Corporation; provided, however, that the Executive may (i)
serve on the boards of directors of other organizations to the extent such
service is permitted by applicable law and would not subject the Corporation to
any liability with respect to its business activities under such law, and (ii)
may devote a reasonable amount of time to charitable and community services.

      4. Place of Performance. In connection with the Executive's employment by
the Corporation, the Executive shall be based at the headquarters of the
Corporation in Boston, Massachusetts and in Hartford, Connecticut except for
required travel on the Corporation's business to an extent substantially
consistent with the Executive's business travel obligations with Shawmut prior
to the Effective Date.

      5.  Compensation and Related Matters.

            (a) Base Salary. During the Term, the Corporation shall pay the
      Executive a base salary (the "Base Salary") at a rate no less than the
      rate in effect from time to time for other Vice Chairmen of the
      Corporation. Notwithstanding the foregoing, the Corporation shall pay the
      Executive as additional Base Salary with respect to 1995 (whether or not
      the Effective Time occurs during 1995) an amount equal to the excess of
      the highest base salary earned by any executive officer of the Corporation
      (other than the Chairman or Chief Executive Officer of the Corporation)
      during 1995 over the base salary earned by the Executive during 1995 with
      Shawmut. Base Salary shall be paid in approximately equal installments in
      accordance with the Corporation's customary payroll practices. Base Salary
      may be increased from time to time in accordance with the normal business
      practices of the Corporation and, if so increased, shall not thereafter
      during the Term be decreased. The salary payments (including any increased
      salary payments) hereunder shall not in any way limit or reduce any other
      obligation of the Corporation hereunder, and no other compensation,
      benefit or payment hereunder shall in any way limit or reduce the
      obligation of the Corporation to pay the Executive's salary hereunder.

            (b) Bonuses. During the Term, the Executive shall be eligible to
      receive an annual bonus (the "Annual Bonus"). For each year during the
      Term, the Executive shall be eligible to receive such Annual Bonus, and
      other awards (the "Long-Term Bonus") as may be provided pursuant to the
      terms of the incentive plans of the Corporation applicable to other Vice
      Chairmen of the Corporation as such plans may from time to time be
      revised. Notwithstanding the foregoing, the Corporation shall pay the
      Executive an Annual Bonus with respect to 1995 (whether or not the
      Effective time occurs during 1995) in an amount equal to the excess of the
      highest Annual Bonus earned by any executive officer of the Corporation
      (other than the Chairman or Chief Executive Officer of the Corporation)
      during 1995 over the annual bonus earned by the Executive during 1995 with
      Shawmut. The Annual Bonus and the Long-Term Bonus shall be paid in
      accordance with the terms of such plans.

                                       2
<PAGE>

            (c) Expenses. The Corporation shall promptly reimburse the Executive
      for all reasonable business expenses incurred during the Term by the
      Executive in performing services hereunder, including all expenses of
      travel and living expenses while away from home on business or at the
      request of and in the service of the Corporation, provided that such
      expenses are incurred and accounted for in accordance with the policies
      and procedures established by the Corporation.

            (d) Other Benefits. The Executive shall be entitled to participate
      in all of the employee benefit plans and arrangements made available by
      the Corporation to its similarly situated executive officers, subject to
      and on a basis consistent with the terms, conditions and overall
      administration of such plans and arrangements and subject to offset for
      benefits earned under Shawmut employee benefit plans, where applicable.
      Nothing paid to the Executive under any plan or arrangement presently in
      effect or made available in the future shall be deemed to be in lieu of
      the salary payable to the Executive pursuant to subsection (a) of this
      Section 5. The Corporation understands and agrees that the benefit payable
      to the Executive pursuant to Shawmut's Executive Supplemental Retirement
      Plan shall be determined by giving effect to Schedule A hereto.

            (e) Vacation. The Executive shall be entitled to (i) the number of
      vacation days in each calendar year, (ii) compensation in respect of
      earned but unused vacation days, and (iii) all paid holidays, in each case
      as the same may be provided by the Corporation to its similarly situated
      executive officers.

            (f) Services Furnished. During the Term, the Corporation shall
      furnish the Executive with office space, stenographic assistance and such
      other facilities and services as shall be suitable to the Executive's
      position and adequate for the performance of his duties as set forth in
      Section 3.

      6. Offices. Subject to Sections 3 and 4, the Executive agrees to serve
without additional compensation, if elected or appointed thereto, as a director
of the Corporation or any of its subsidiaries and as a member of any committees
of the board of directors of any such corporations, and in one or more executive
positions of any of the Corporation's subsidiaries, provided that the Executive
is indemnified for serving in any and all such capacities on a basis no less
favorable than is currently or may be provided to any other director of the
Corporation, any of its subsidiaries, or in connection with any such executive
position, as the case may be.

      7. Termination. The Executive's employment hereunder may be terminated
without any breach of this Agreement only under the circumstances set forth in
subsections (a), (b), (c) and (d) of this Section 7. In the event of a
termination pursuant to subsection (a), (b) or (c) of this Section 7, the Term
shall end on the Executive's Date of Termination (as defined in Section 8(b)).

            (a)  Death.  The Executive's employment hereunder shall
      terminate upon his death.

                                       3
<PAGE>

            (b) Disability. If, as a result of the Executive's incapacity due to
      physical or mental illness, the Executive shall have been absent from the
      full-time performance of his duties hereunder for the entire period of six
      consecutive months, and within thirty (30) days after written Notice of
      Termination (as defined in Section 8) is given shall not have returned to
      the performance of his duties hereunder on a full-time basis, the
      Corporation may terminate the Executive's employment hereunder for
      "Disability."

            (c) Cause. The Corporation may terminate the Executive's employment
      hereunder for Cause. For purposes of this Agreement, the Corporation shall
      have "Cause" to terminate the Executive's employment hereunder upon the
      occurrence of any of the following events:

                        (i)  the conviction of the Executive for the
            commission of a felony involving dishonesty with respect to
            the Corporation; or

                        (ii) the willful misconduct by the Executive (including,
            but not limited to, breach by the Executive of the provisions of
            Section 10) that is demonstrably and materially injurious to the
            Corporation or its subsidiaries, whether monetarily or otherwise.

      Cause shall not exist unless and until the Corporation has delivered to
      the Executive a copy of a resolution duly adopted by the affirmative vote
      of not less than two-thirds (2/3) of the entire membership of the Board at
      a meeting of the Board called and held for such purpose (after reasonable
      notice to the Executive and an opportunity for the Executive, together
      with his counsel, to be heard before the Board), finding that in the good
      faith opinion of the Board, the Executive was guilty of the conduct set
      forth in this Section 7(c) and specifying the particulars thereof in
      detail. For purposes of this Section 7(c), no act or failure to act on the
      Executive's part shall be considered "willful" unless done or failed to be
      done by the Executive in bad faith and without reasonable belief that the
      Executive's action or omission was in the best interest of the
      Corporation.

            (d) Good Reason. The Executive may terminate his employment during
      the Term hereunder for "Good Reason." The Executive shall be deemed to
      have terminated his employment for Good Reason if his employment
      terminates for any reason other than death, Disability or by the
      Corporation for Cause.

      8.  Termination Procedure.

            (a) Notice of Termination. Any termination of the Executive's
      employment by the Corporation or by the Executive (other than termination
      pursuant to Section 7(a) hereof) shall be communicated by written Notice
      of Termination to the other party hereto in accordance with Section 13.
      For purposes of this Agreement, a "Notice of Termination" shall mean a
      notice that shall indicate the specific termination provision in this
      Agreement relied upon and shall set forth in reasonable detail the facts

                                       4
<PAGE>

      and circumstances claimed to provide a basis for termination of the
      Executive's employment under the provision so indicated.

            (b) Date of Termination. "Date of Termination" shall mean (i) if the
      Executive's employment is terminated pursuant to Section 7(a) above, (ii)
      if the Executive's employment is terminated pursuant to Section 7(b)
      above, thirty (30) days after Notice of Termination (provided that the
      Executive shall not have returned to the performance of his duties on a
      full-time basis during such thirty (30) day period), (iii) if the
      Executive's employment is terminated pursuant to Section 7(c) above, the
      date specified in the Notice of Termination, and (iv) if the Executive's
      employment is terminated pursuant to Section 7(d) above, the date on which
      a Notice of Termination is given or any later date (within 30 days) set
      forth in such Notice of Termination; provided, however, that, if within
      thirty (30) days after any Notice of Termination is given the party
      receiving such Notice of Termination notifies the other party that a
      dispute exists concerning the termination, the Date of Termination shall
      be the date on which the dispute is finally determined, either by mutual
      written agreement of the parties, by a binding and final arbitration award
      or by a final judgment, order or decree of a court of competent
      jurisdiction (the time for appeal therefrom having expired and no appeal
      having been perfected).

            (c) Compensation During Dispute. If a purported termination occurs
      during the Term, and such termination is disputed in accordance with
      subsection (b) of this Section 8, the Corporation shall continue to pay
      the Executive the full compensation in effect when the notice giving rise
      to the dispute was given (including, but not limited to, salary) and
      continue the Executive as a participant in all compensation, benefit and
      insurance plans in which Executive was participating when the notice
      giving rise to the dispute was given, until the Date of Termination,
      determined in accordance with subsection (b) of this Section 8. Amounts
      paid under this Section 8(c) are in addition to all other amounts due
      under this Agreement and shall not be offset against or reduce any other
      amounts due under this Agreement.

      9.  Compensation upon Termination or During Disability.

            (a) Disability; Death. During any period that the Executive fails to
      perform his duties hereunder as a result of incapacity due to physical or
      mental illness ("Disability Period"), the Executive shall continue to
      receive his full Base Salary at the rate in effect at the beginning of
      such period until his employment is terminated pursuant to Section 7 (b),
      provided that payments so made to the Executive during the disability
      period shall be reduced by the sum of the amounts, if any, payable to the
      Executive with respect to such period under the disability benefit plans
      of the Corporation then in effect or under the Social Security disability
      insurance program, which amounts were not previously applied to reduce any
      such payment. Subsequent to the termination of the Executive's employment
      pursuant to Section 7(b), or in the event the Executive's employment is

                                       5
<PAGE>

      terminated by reason of his death, the Corporation shall pay to the
      Executive, his legal representative or his successors (as described in
      Section 12(b)) his full salary through the Date of Termination at the rate
      in effect at the time Notice of Termination is given. The Corporation
      shall have no further obligations to the Executive under this Agreement,
      except as set forth in this subsection (a) of Section 9, and the
      Executive's benefits shall be determined under the Corporation's
      retirement, insurance and other compensation programs then in effect in
      accordance with the terms of such programs.

            (b)  By the Corporation without Cause or by the Executive.
      If during the Term the Executive's employment is terminated by
      the Corporation other than for Cause or Disability or by the
      Executive, then --

                        (i) the Corporation shall pay the Executive his full
            salary through the Date of Termination at the rate in effect at the
            time Notice of Termination is given;

                        (ii) in lieu of any further salary payments to the
            Executive for periods subsequent to the Date of Termination, the
            Corporation shall pay as liquidated damages to the Executive an
            aggregate amount equal to the product of (A) the sum of (1) the
            Executive's annual salary rate in effect as of the Date of
            Termination (or, if greater, as in effect immediately prior to the
            Effective Time), (2) the highest Annual Bonus awarded to and earned
            by the Executive pursuant to either Section 5(b) of this Agreement
            or Section 5(b) of the Prior Agreement in respect of any fiscal year
            during the three fiscal years completed prior to the Date of
            Termination (or, if greater, any fiscal year during the three fiscal
            years completed prior to the Effective Time) and (3) the highest
            Long-Term Bonus awarded to and earned by the Executive pursuant to
            either Section 5(b) of this Agreement or Section 5(b) of the Prior
            Agreement in respect of any performance cycle ending during the
            three fiscal years completed prior to the Date of Termination or, if
            no performance cycle has ended during such three fiscal years, then
            the highest Long-Term Bonus awarded to the Executive with respect to
            a performance cycle in effect but not yet ended on the Date of
            Termination, and (B) three (3), such amount to be paid in a cash
            lump sum within five (5) days following the Date of Termination,
            unless the Executive elects, prior to the beginning of the calendar
            year in which occurs the Date of Termination, to have such amount
            paid in substantially equal monthly installments during the period
            commencing with the month immediately following the month in which
            the Date of Termination occurs and ending with the month
            corresponding to the end of the Term hereunder; and

                        (iii) the Corporation shall (A) continue coverage for
            the Executive under the Corporation's life insurance, medical,
            health, disability and similar welfare benefit plans (or, if
            continued coverage is barred under such plans, the Corporation shall
            provide to the Executive substantially similar benefits) for the

                                       6
<PAGE>

            remainder of the Term, and (B) provide the benefits or additional
            benefits to which the Executive would have been entitled pursuant to
            Shawmut's Executive Supplemental Retirement Plan, Executive Group
            Life Insurance Plan and Split-Dollar Life Insurance Plan (each as in
            effect immediately prior to the Effective Date), in each case had
            his employment continued at the rate of compensation specified
            herein, or if higher, his compensation for calendar year 1994, in
            each case for three (3) years, notwithstanding the Executive's
            election, if any, to commence receiving benefits under such plan,
            agreement or arrangement prior to the end of the Term. Benefits
            otherwise receivable by the Executive pursuant to clause (A) of this
            Section 9(b) (iv) shall be reduced to the extent comparable benefits
            are actually received by the Executive from a subsequent employer
            during the period during which the Corporation is required to
            provide such benefits, and the Executive shall report any such
            benefits actually received to the Corporation. In addition to the
            foregoing, the Corporation shall provide to the Executive Retiree
            medical benefits no less favorable than those to which he would have
            been entitled under the Shawmut retiree medical plan immediately
            prior to the Effective Date.

            (c) By Corporation for Cause. If the Executive's employment shall be
      terminated by the Corporation for Cause, then the Corporation shall pay
      the Executive his Base Salary (at the rate in effect at the time Notice of
      Termination is given) through the Date of Termination, and the Corporation
      shall have no additional obligations to the Executive under this Agreement
      except as set forth in subsection (d) of this Section 9.

            (d) Compensation Plans. Following any termination of the Executive's
      employment, the Corporation shall pay the Executive all unpaid amounts, if
      any, to which the Executive is entitled as of the Date of Termination
      under any compensation plan or program of the Corporation, including, but
      not limited to, any deferred compensation plan or program at the time such
      payments are due.

            (e) Mitigation. Except as is specifically provided in subsection (b)
      (iv) of this Section 9, the Executive shall not be required to mitigate
      the amount of any payment provided herein by seeking other employment or
      otherwise, nor shall the amount of any payment or benefit provided
      hereunder be reduced by any compensation earned by the Executive as the
      result of employment by another employer, by retirement benefits, by
      offset against any amount claimed to be owed by the Executive to the
      Corporation, or otherwise.

      10.  Confidential Information; Nonsolicitation Requirement.

            (a) Confidential Information. The Executive shall hold in a
      fiduciary capacity for the benefit of the Corporation all trade secrets,
      confidential information, and knowledge or data relating to the
      Corporation and its businesses, which shall have been obtained by the
      Executive during the Executive's employment by the Corporation and which

                                       7
<PAGE>

      shall not have been or now or hereafter have become public knowledge
      (other than by acts by the Executive or representatives of the Executive
      in violation of this Agreement). The Executive shall not, without the
      prior written consent of the Corporation or as may otherwise be required
      by law or legal process, communicate or divulge any such trade secrets,
      information, knowledge or data to anyone other than the Corporation and
      those designated by the Corporation. Any termination of the Executive's
      employment or of this Agreement shall have no effect on the continuing
      operation of this Section 10(a).

            (b) Nonsolicitation Requirement. During any period that the
      Executive is performing services hereunder or the Executive is entitled to
      payment pursuant to Section 9, and for a period of one (1) year following
      a termination of the Executive's employment by the Corporation for Cause,
      the Executive shall not induce any employee of the Corporation or its
      subsidiaries to terminate employment with the Corporation or its
      subsidiaries in order to obtain employment with any person, firm or
      corporation affiliated with the Executive.

      11. Indemnification; Legal Fees. The Corporation shall indemnify the
Executive to the full extent permitted by law and the by-laws of the Corporation
for all expenses, costs, liabilities and legal fees that the Executive may incur
in the discharge of his duties hereunder, including any legal fees and expenses
incurred by the Executive in contesting or disputing any termination of the
Executive's employment or in seeking to obtain or enforce any right or benefit
provided by this Agreement (or in connection with any tax audit or proceeding to
the extent attributable to the application of section 4999 of the Internal
Revenue Code of 1986, as amended (the "Code"), to any payment or benefit
provided hereunder) other than for any such expenses, costs, liabilities or
legal fees incurred as a result of the Executive's bad faith or gross
negligence. Such payments shall be made within five (5) days after the
Executive's request for payment accompanied with such evidence of fees and
expenses incurred as the Corporation reasonably may require. Any termination of
the Executive's employment or of this Agreement shall have no effect on the
continuing operation of this Section 11.

      12.  Successors; Binding Agreement.

            (a) Corporation's Successors. The Corporation will require any
      successor (whether direct or indirect, by purchase, merger, consolidation
      or otherwise) to all or substantially all of the business and/or assets of
      the Corporation to expressly assume and agree to perform this Agreement in
      the same manner and to the same extent that the Corporation would be
      required to perform it if no such succession had taken place. Failure of
      the Corporation to obtain such assumption and agreement prior to the
      effectiveness of any such succession shall be a breach of this Agreement
      and shall entitle the Executive to compensation from the Corporation in
      the same amount and on the same terms as he would be entitled to hereunder
      if he terminated his employment for Good Reason, except that for purposes
      of implementing the foregoing, the date on which any such succession
      becomes effective shall be deemed the Date of Termination. As used in this

                                       8
<PAGE>

      Agreement, "Corporation" shall mean the Corporation as herein before
      defined and any successor to its business and/or assets as aforesaid which
      executes and delivers the agreement provided for in this Section 12 or
      which otherwise becomes bound by all the terms and provisions of this
      Agreement by operation of law.

            (b) The Executive's Successors. This Agreement and all rights of the
      Executive hereunder shall inure to the benefit of and be enforceable by
      the Executive's personal or legal representatives, executors,
      administrators, successors, heirs, distributees, devisees and legatees. If
      the Executive should die while any amounts would still be payable to him
      hereunder if he had continued to live, all such amounts unless otherwise
      provided herein shall be paid in accordance with the terms of this
      Agreement to the Executive's devisee, legatee, or other designee or, if
      there be no such designee, to the Executive's estate.

      13. Notice. For the purposes of this Agreement, notices, demands and all
other communications provided for in this Agreement shall be in writing and
shall be deemed to have been duly given when delivered or (unless otherwise
specified) mailed by United States certified or registered mail, return receipt
requested, postage prepaid, addressed as follows:

            If to the Executive:

            Gunnar S. Overstrom
            One Squirrel Hill Road
            West Hartford, Connecticut 06107


            If to the Corporation:

            Fleet Financial Group, Inc.
            50 Kennedy Plaza
            Providence, Rhode Island 02903

            Attention:  General Counsel

or to such other address as any party may have furnished to the others in
writing in accordance herewith, except that notices of change of address shall
be effective only upon receipt.

      14.  Additional Payment.

            (a) If any of the payments provided for in this Agreement (the
      "Contract Payments") or other portion of the Total Payments (as defined
      below) will be subject to the tax (the "Excise Tax") imposed by section
      4999 of the Code, the Corporation shall pay to the Executive, no later
      than the fifth day following the Date of Termination, an additional amount
      (the "Gross-Up Payment") such that the net amount retained by the
      Executive, after deduction of any Excise Tax on the Contract Payments and
      such other Total Payments and any federal and state and local income tax

                                       9
<PAGE>

      and Excise Tax upon the payment provided for by this subsection, shall be
      equal to the Contract Payments and such other Total Payments.

            (b) For purposes of determining whether any of the Total Payments
      will be subject to the Excise Tax and the amount of such Excise Tax, (i)
      any payments or benefits received or to be received by the Executive in
      connection with an event described in section 280G(b) (2) (A) (i) of the
      Code (hereinafter, a "change in control"), or the Executive's termination
      of employment pursuant to the terms of any plan, arrangement or agreement
      (other than this Agreement) with the Corporation, its successors, any
      person whose actions result in a change in control or any person
      affiliated with the Corporation or such person (together with the Contract
      Payments, the "Total Payments"), shall be treated as "parachute payments"
      within the meaning of section 280G(b) (2) of the Code except to the extent
      that, in the opinion of tax counsel selected by the Corporation's
      independent auditors and acceptable to the Executive, the Total Payments
      do not constitute parachute payments, (b) all "excess parachute payments"
      within the meaning of section 280G(b) (1) shall be treated as subject to
      the Excise Tax except to the extent that, in the opinion of such tax
      counsel, such excess parachute payments represent reasonable compensation
      for services actually rendered within the meaning of section 280G(b) (4)
      (B) of the Code in excess of the base amount within the meaning of section
      280G(b) (3) of the Code, or are otherwise not subject to the Excise Tax,
      and (c) the value of any noncash benefits or any deferred payment or
      benefit shall be determined by the Corporation's independent auditors in
      accordance with the principles of sections 280G(d) (3) and (4) of the
      Code. For purposes of determining the amount of the Gross-Up Payment, the
      Executive shall be deemed to pay federal income taxes at the highest
      marginal rate of federal income taxation in the calendar year in which the
      Gross-Up Payment is to be made and state and local income taxes at the
      highest marginal rate of taxation in the state and locality of the
      Executive's residence on the Date of Termination, net of the maximum
      reduction in federal income taxes which could be obtained from deduction
      of such state and local taxes.

            (c) In the event that the Excise Tax is subsequently determined to
      be less than the amount taken into account hereunder at the time of
      termination of the Executive's employment, the Executive shall repay to
      the Corporation at the time that the amount of such reduction in Excise
      Tax is finally determined, the portion of the Gross-Up Payment
      attributable to such reduction (plus the portion of the Gross-Up Payment
      attributable to the Excise Tax and federal and state and local income tax
      imposed on the Gross-Up Payment being repaid by the Executive if such
      repayment results in a reduction in Excise Tax and/or a federal and state
      and local income tax deduction) plus interest on the amount of such
      repayment at the rate provided in section 1274(b) (2) (B) of the Code. In
      the event that the Excise Tax is determined to exceed the amount taken
      into account hereunder at the time, of the termination of the Executive's
      employment (including by reason of any payment the existence or amount of
      which cannot be determined at the time of the Gross-Up Payment), the
      Corporation shall make an additional gross-up payment in respect of such

                                       10
<PAGE>

      excess (plus any interest payable with respect to such excess) at the time
      that the amount of such excess is finally determined.

      15. Amendment or Modification: Waiver. No provisions of this Agreement may
be modified, waived or discharged unless such waiver, modification or discharge
is agreed to in writing signed by the Executive and such officer of the
Corporation as may be specifically designated by the Board or its compensation
committee. No waiver by either party hereto at any time of any breach by the
other party hereto of, or compliance with, any condition or provision of this
Agreement to be performed by such other party shall be deemed a waiver of
similar or dissimilar provisions or conditions at the same or at any prior or
subsequent time. No agreements or representations, oral or otherwise, express or
implied, with respect to the subject matter hereof have been made by either
party which are not set forth expressly in this Agreement.

      16. Funding. This Agreement shall constitute a Plan for purposes of
Section 1.01 of the so-called rabbi trust entered into by Shawmut prior to the
Effective Date and assumed by the Corporation pursuant to the Merger Agreement;
provided, however, that nothing contained herein shall require the Corporation
to make additional contributions to such trust.

      17. Arbitration. Any dispute or controversy arising under or in connection
with this Agreement shall be settled exclusively by arbitration, conducted
before a panel of three arbitrators in Boston, Massachusetts in accordance with
the rules of the American Arbitration Association then in effect or of such
similar organization as the parties hereto may mutually agree. Judgment may be
entered on the arbitrator's award in any court having jurisdiction. The expense
of such arbitration shall be borne by the Corporation.

      18. Governing Law. The validity, interpretation, construction and
performance of this Agreement shall be governed by the laws of the State of
Rhode Island without regard to its conflicts of law principles.

      19. Miscellaneous. All references to sections of any statute shall be
deemed also to refer to any successor provisions to such sections. The
obligations of the Corporation under Section 9 shall survive the expiration of
the term of this Agreement. The compensation and benefits payable to the
Executive under this Agreement shall be in lieu of any other severance benefits
to which the Executive may otherwise be entitled upon his termination of
employment under any severance plan, program, policy or arrangement of the
Corporation (other than the Severance Agreement, as defined in Section 22).

      20.  Severability.  The invalidity or unenforceability of any provision
or provisions of this Agreement shall not affect the validity or
enforceability of any other provision of this Agreement, which shall remain
in full force and effect throughout the Term.

      21.  Counterparts.  This Agreement may be executed in one or more
counterparts, each of which shall be deemed to be an original but all of
which together will constitute one and the same instrument.

                                       11
<PAGE>

      22. Entire Agreement. This Agreement sets forth the entire agreement of
the parties hereto in respect of the subject matter contained herein and, as of
the Effective Date, supersedes all prior agreements, promises, covenants,
arrangements, communications, representations or warranties, whether oral or
written, by any officer, employee or representative of any party hereto; and, as
of the Effective Date, the Prior Agreement and any prior agreement of the
parties hereto in respect of the subject matter contained herein are hereby
terminated and canceled; provided, however, that this Agreement shall not
supersede or in any way affect the validity of any other agreement setting forth
the rights of the Executive following a change in control of the Corporation
(the "Severance Agreement").

      IN WITNESS WHEREOF, the parties have executed this Agreement on the date
first above written.

                                          FLEET FINANCIAL GROUP, INC.


                                          By:________________________________
                                             Name:
                                             Title:


                                          ___________________________________
                                             Gunnar S. Overstrom


                                       12
<PAGE>


                                                                      Schedule A


II.   Resolution With Respect to Messrs. Alvord and Overstrom
      -------------------------------------------------------

      Pursuant to the provisions of the Hartford National Corporation Executive
      Supplemental Retirement Plan (the "Plan"), the Committee hereby grants to
      Messrs. Joel B. Alvord and Gunnar S. Overstrom (i) an additional five
      years of service to be added to their respective Years of Service as
      defined in the Plan; and (ii) the option to have the payment of Retirement
      Benefits under the Plan commence at any time after the Participant shall
      have attained age 50.

No action is required to ensure that the 3% per year reduction in benefits
applicable to commencement of payments before age 62 applies to payments
commencing as early as age 50. As written, the Plan would require a 36%
reduction in benefits for one whose payments commence at age 50.


                                       13




                                                                   EXHIBIT 10(m)



                          SHAWMUT NATIONAL CORPORATION
                                    SECONDARY
                  STOCK OPTION AND RESTRICTED STOCK AWARD PLAN

                   As Amended and Restated as of June 1, 1994



1.     Purposes

            The purposes of the Shawmut National Corporation Stock Option and
Restricted Stock Award Plan (the "Plan") are to further the long-term growth in
earnings of Shawmut National Corporation (the "Corporation") by providing
incentives to eligible employees who contribute, or are expected to contribute,
to such growth; to facilitate the ownership of Corporation stock by such
employees, thereby increasing the identity of their interests with those of the
Corporation's stockholders; and to assist the Corporation in attracting and
retaining employees with experience and ability.

2.    Administration

            The Plan shall be administered and interpreted by a committee (the
"Committee") of at least two persons who may, but need not, be members of the
Board of Directors of the Corporation (the "Board"). The Committee shall have
full authority to establish regulations for the administration of the Plan, to
select the employees who shall be granted stock options (sometimes hereinafter
referred to as "options"), stock appreciation rights (sometimes hereinafter
referred to as "rights") or restricted stock awards or units (sometimes
hereinafter referred to collectively as "restricted awards") under the Plan, to
determine the number of options, rights or shares or units of restricted stock
to be granted to each such employee, to interpret the Plan and to make any other
determination it deems necessary to administer the Plan, which determinations
shall be binding and conclusive on all parties. The Committee may delegate to
the Chairman or other specified persons the authority to take specified actions.
No member of the Committee shall be liable for any action or determination taken
or made in good faith with respect to this Plan or any option, right or
restricted award granted hereunder.

3.    Eligibility

            Any full-time employee of the Corporation or its subsidiaries whose
salary grade is 24 or below ("Employee") and who is determined by the Committee
to be in a position to contribute to the long-term growth in earnings of the
Corporation shall be eligible to receive grants of stock options, rights or

<PAGE>

restricted awards under this Plan. For the purposes of this Plan, any
corporation of which the Corporation owns directly or indirectly fifty percent
(50%) or more of such corporation's outstanding voting stock shall be deemed to
be a "subsidiary."

4.    Employee rights

            Nothing in the Plan or in any instrument executed pursuant thereto
shall confer upon any employee any right to continue in the employ of the
Corporation or a subsidiary or shall affect the right of the Corporation or of a
subsidiary to terminate the employment of any employee with or without cause.
Nothing in this Plan is intended to be a substitute for, or shall preclude or
limit the establishment or continuation of, any other plan, practice or
arrangement for the payment of compensation or fringe benefits to employees
generally, or to any class or group of employees, which the Corporation or any
subsidiary now has or may hereafter lawfully put into effect, including, without
limitation, any retirement, pension, insurance, stock option, stock award, stock
purchase, incentive compensation or bonus plan. The Corporation shall not be
obligated to issue stock pursuant to an option or award if such issuance would
constitute a violation of any applicable law. The Committee may postpone any
exercise of an option, right or expiration of any restrictions for such time as
the Committee may deem necessary in order to permit the Corporation, with
reasonable diligence, to obtain an exemption from, or complete any necessary
registration of stock under the Securities Act of 1933, as amended. While the
Committee may, in its sole discretion, extend the period of exercise of such
option or right for a period not in excess of the time of such postponement, the
Committee shall not be obligated to do so, and neither the Corporation nor the
Committee shall have any obligation or liability to the grantee of an option or
right if such option or right lapses because of such postponement.

5.    Stock subject to this plan

            (a) The maximum number of shares of the common stock of the
Corporation to be reserved for issuance in accordance with the terms of the Plan
is 3,806,928, including the shares subject to outstanding options ("replacement
options") or warrants ("replacement warrants") granted under the New Dartmouth
Bank 1992 Stock Option Plan, the Gateway Bank Amended and Restated 1985 Stock
Option and Incentive Plan and the New Dartmouth Bank Amended and Restated 1991
Management Warrant Plan and, if so determined by the Committee, similar equity
compensation plans of companies or other entities acquired by the Corporation,
such plans being hereinafter referred to as the "Replaced Plans." Such reserved
shares may be authorized but unissued shares or any issued shares which have
been acquired by the Corporation and are held in its treasury, as the
Corporation may from time to time determine.

            (b) The number and kind of shares reserved for options, rights and
restricted awards, the number and kind of shares subject to outstanding options,
rights and restricted awards, and/or the option price of such optioned shares
shall be adjusted equitably to reflect any change in the issued and outstanding

                                       2
<PAGE>

shares of the Corporation's common stock, through declaration of stock dividends
or distributions with respect to such shares, through restructuring,
recapitalization or other similar event or through stock splits, change in par
value, combination or exchange of shares, or the like, occurring or effective
while such shares are being held in such reserve or are subject to outstanding
options, rights and restricted awards; provided, however, that any fractional
shares resulting from such adjustment shall be eliminated.

            (c) If options or rights granted under this Plan are surrendered or
for any other reason cease to be exercisable in whole or in part, or if any
shares or units of restricted stock awarded under the Plan are forfeited, then
the shares which were subject to such options or rights, but as to which the
options or rights cease to be exercisable, and the shares or units of restricted
stock which were forfeited shall again be available for the purposes of this
Plan.

6.    Granting of options

            (a) The Committee may grant only options that do not qualify as
incentive stock options within the meaning of Section 422 of the Internal
Revenue Code of 1986, as amended (the "Code").

            (b) The option price per share for each option granted shall be
determined by the Committee and shall not be less than the Fair Market Value of
the shares on the date the option is granted. For purposes of this Plan, the
Fair Market Value of such shares on any given day shall be the closing price per
share of common stock as reported on the New York Stock Exchange Composite Tape
for such date, or, if there was no trading of such common stock on such date,
for the next preceding date on which there was such trading.

            (c) Grants shall be authorized by the Committee and shall be
evidenced by written agreements in such form as the Committee shall from time to
time approve.

7.    Exercise of option

            (a) Each option shall be granted for, and by its terms shall not be
exercisable after, the expiration of a period of ten years from the date the
option is granted or such lesser period as the Committee may determine.

            (b) No optioned shares shall be issued or transferred to an optionee
until purchased as provided in Subsection (f) of this Section 7, and an optionee
shall have none of the rights of a stockholder with respect to such optioned
shares until the certificates therefor are registered in the name of such
optionee upon exercise of the option.

            (c) An option may be exercised in cumulative installments as
designated by the Committee, but no portion of the option shall be exercisable

                                       3
<PAGE>

before one year from the date of grant, unless otherwise determined by the
Committee. Notwithstanding the foregoing, an option shall be exercisable in full
from and after the Acceleration Date (as defined in Section 9(e) (ii)). To the
extent an option is not exercised for the total number of shares with respect to
which such option becomes exercisable, the number of unexercised shares shall
accumulate and the option shall be exercisable, to such extent, at any time
thereafter, but in no event after the expiration of such period as the Committee
may have established with respect to such option pursuant to Subsection (a) of
this Section 7.

            (d) Except as provided in Subsection (e) of this Section 7, no
option granted under this Plan may be exercised after the holder thereof has
ceased to be employed by the Corporation or a subsidiary. For purposes of this
Subsection (d) and Subsection (e) of this Section 7, with respect to an Employee
who has ceased to perform services for the Corporation by reason of disability
(within the meaning of the Shawmut National Corporation Long-Term Disability
Plan) ("Disability"), references to cessation of employment shall be deemed to
include such cessation of the provision of services.

            (e) (i) If an Employee ceases to be employed by the Corporation or a
      subsidiary for any reason other than death, Disability or termination of
      his employment by the Corporation or a subsidiary for cause (as determined
      by the Committee in its sole discretion), he or his legal representative
      may, at any time within three months after such cessation of employment,
      exercise any option granted under this Plan to the extent that the
      Employee was entitled to exercise it on the date of his cessation of
      employment.

                  (ii) If any Employee ceases to be employed by the Corporation
      or a subsidiary by reason of his death or Disability, he or his legal
      representative may, at any time within one year after such cessation of
      employment, exercise any option granted under this Plan to the extent that
      the Employee was entitled to exercise it on the date of his cessation of
      employment.

                  (iii) The Committee may, in its sole discretion, in the
      instrument evidencing the grant of an option to the Employee or on or
      before the date such Employee ceases to be employed by the Corporation or
      a subsidiary, provide that the option may be exercised subsequent to
      specified cessations of employment (A) even though the option was not
      otherwise exercisable at the time of such cessation of employment and/or
      (B) for specified periods in excess of those set forth in Paragraphs (i)
      and (ii) of this Section 7(e).

                  (iv) Notwithstanding anything to the contrary in this Section
      7 (e), no option granted hereunder shall be exercisable after the
      expiration of such period as the Committee may have established with
      respect to such option pursuant to Subsection (a) of this Section 7.


                                       4
<PAGE>

            (f) An Employee who desires to exercise an option, in whole or in
part, shall submit to the Corporation a notice in writing, accompanied by one of
the following:

                   (i)  payment in cash of the full option price of the
       shares purchased;

                   (ii) if authorized by the Committee, the delivery of shares
       of common stock of the Corporation owned by the purchaser ("Appreciated
       Stock"), accompanied by the certificates therefor registered in the name
       of such purchaser and properly endorsed for transfer, having a Fair
       Market Value equal to the option price;

                   (iii)if authorized by the committee, the delivery to the
       Corporation of restricted shares or units awarded to the Employee
       pursuant to Section 9 or Section 10 ("Appreciated Restricted Stock") with
       respect to which the Restricted Period or deferral periods, as the case
       may be, have not lapsed, having a Fair Market Value equal to the option
       price, provided that the shares thereby purchased equal in number to the
       number of restricted shares or units delivered shall be subject to the
       same restrictions as the delivered shares or units;

                   (iv) if authorized by the Committee, any combination of cash
       and Appreciated Stock and Appreciated Restricted Stock such that the sum
       of the amount of cash and the Fair Market Value of the Appreciated Stock
       and Appreciated Restricted Stock (as of the date of exercise) is equal to
       the option price; or

                   (v) instructions to a broker promptly to deliver to the
       Corporation the amount of sale proceeds sufficient to pay the option
       price.

            (g) Except as otherwise provided herein, replacement options and
replacement warrants shall be exercisable upon the same terms and conditions as
those under which such options and warrants were granted pursuant to the
respective Replaced Plan, the applicable provisions of which, as determined by
the Committee, are hereby incorporated herein by reference thereto; provided,
however, that in the case of replacement options granted in compliance with
Section 422 of the Internal Revenue Code of 1986, as amended, such terms and
conditions shall be adjusted as necessary to comply with the requirements of
such Section.

8.    Stock appreciation rights

            (a) The Committee shall have authority to grant stock appreciation
rights ("Rights") to the holder of any option granted under the Plan (the
"Related SAR Option") with respect to all or some of the shares of stock covered
by such Related SAR Option. A Right may be granted either at the time of grant
of the Related SAR Option or any time thereafter during its term (except as
otherwise provided in Section 15). Each Right shall be exercisable only if, and

                                       5
<PAGE>

to the extent that, the Related SAR Option is exercisable. Upon the exercise of
a Right, the Related SAR Option shall cease to be exercisable to the extent of
the shares of common stock with respect to which such Right is exercised, but
shall be considered to have been exercised to that extent for purposes of
determining the number of shares available for the grant of further awards under
the Plan. Upon the exercise or termination of a Related SAR Option, the Right
with respect to such Related SAR Option shall terminate to the extent of the
shares of common stock with respect to which the Related SAR Option was
exercised or terminated.

            (b) Upon the exercise of a Right, the holder thereof, subject to
Subsection (d) of this Section 8, shall be entitled at the holder's election to
receive either -

                  (i) that number of shares of common stock equal to the
      quotient computed by dividing the Spread (as defined in Subsection (c) of
      this Section 8) by the Fair Market Value per share of common stock on the
      date of exercise of the Right; provided, however, that in lieu of
      fractional shares, the Corporation shall pay cash equal to the same
      fraction of the Fair Market Value per share of common stock on the date of
      exercise of the Right, or

                  (ii)  an amount in cash equal to the Spread, or

                  (iii) a combination of cash and a number of shares calculated
       as provided in Paragraph (i) of this Subsection (b) (after reducing the
       Spread by such cash amount), plus cash in lieu of any fractional shares
       as above provided.

            (c) The term "Spread" as used in this Section 8 shall mean an amount
equal to the product computed by multiplying (i) the excess of (A) the Fair
Market Value per share of common stock on the date the Right is exercised over
(B) the option price per share at which the Related SAR Option is exercisable,
by (ii) the number of shares with respect to which such Right is exercised.

            (d) Notwithstanding the provisions of Subsection (b) of this Section
8, the Committee shall have sole discretion to consent to or disapprove an
election to receive cash in whole or in part ("Cash Election") upon the exercise
of a Right.

            (e) Each Right shall be granted on such terms and conditions not
inconsistent with the Plan as the Committee may determine.

            (f) To exercise a Right, the optionee shall (i) give written notice
thereof to the Committee in form satisfactory to the Committee specifying (A)
the number of shares of common stock with respect to which the Right is being
exercised and (B) the amount the optionee elects to receive in cash and shares
of common stock with respect to the exercise of the Right, and (ii) if requested
by the Committee, deliver the option agreement to the Committee, who shall
endorse thereon a notation of such exercise and return the option agreement to
the optionee. The date of exercise of a Right that is validly exercised shall be

                                       6
<PAGE>

deemed to be the date on which there shall have been delivered the instruments
referred to in the first sentence of this Subsection (f).

9.    Restricted stock

            The Committee may make awards of restricted stock to any Employee.
Each award of restricted stock under the Plan (a "Restricted Stock Award") shall
be evidenced by an instrument in such form as the Committee shall prescribe from
time to time in accordance with the Plan and shall comply with the following
terms and conditions (and with such other terms and conditions not inconsistent
with the terms of this Plan as the Committee, in its discretion, shall
establish):

            (a) The Committee shall determine the number of shares of the common
stock of the Corporation to be issued to an Employee pursuant to the award.

            (b) Except as set forth in Section 7(f), shares of stock issued to
an Employee in accordance with a Restricted Stock Award may not be sold,
assigned, transferred, pledged, hypothecated or otherwise disposed of, except by
will or the laws of descent and distribution, for a period of ten years, or such
shorter period as the Committee shall determine, from the date on which the
award is granted (the "Restricted Period"). The Committee may also impose such
other restrictions and conditions on the shares as it deems appropriate.
Certificates for shares of stock issued pursuant to a Restricted Stock Award may
bear an appropriate legend referring to such restrictions, and any attempt to
dispose of any such shares of stock in contravention of such restrictions shall
be null and void and without effect. Such certificates may be retained by the
Corporation during the Restricted Period. In determining the Restricted Period
of an award, the Committee may provide that the foregoing restrictions shall
lapse with respect to specified percentages of the awarded shares on successive
anniversaries of the date of such award. In no event shall the Restricted Period
end with respect to a Restricted Stock Award prior to the satisfaction by the
Employee of any liability arising under Section 11.

            (c) If the Employee's continuous employment with the Corporation or
any of its subsidiaries shall terminate for any reason prior to the expiration
of the restricted Period of an award, or if any other conditions established by
the Committee are not met, any shares remaining subject to restrictions (after
taking into account the provisions of Subsections (e) and (f) of this Section 9)
shall thereupon be forfeited by the Employee and transferred to, and reacquired
by, the Corporation or a subsidiary at no cost to the Corporation or subsidiary.
In such event, the Employee, or in the event of his death, his personal
representative, shall forthwith deliver to the Secretary of the Corporation any
certificates in his or and his representative's possession for the shares of
stock remaining subject to such restrictions, accompanied by such instruments of
transfer, if any, as may reasonably be required by the Secretary of the
Corporation.

            (d) Upon receipt by an Employee of a Restricted Stock Award, the
Employee shall possess all incidents of ownership of such shares (subject to

                                       7
<PAGE>

Subsection (b) of this Section 9), including the right to receive or reinvest
dividends with respect to such shares and to vote such shares.

            (e) (i) Upon the occurrence of a "change in control of Corporation,"
      as defined in paragraph (ii) of this Section 9(e), all restrictions then
      outstanding with respect to a Restricted Stock Award shall automatically
      expire and be of no further force and effect.

                (ii) For purposes of the Plan, a "change in control of the
      Corporation" shall mean a change in control of the Corporation or any
      successor or assign thereof of a nature that would be required to be
      reported in response to Item 6(e) of Schedule 14A of Regulation 14A,
      promulgated under the Securities Exchange Act of 1934, as amended
      ("Exchange Act"), whether or not the Corporation is subject to such
      reporting requirements, or the acquisition of control (within the meaning
      of Section 2(a) (2) of the Bank Holding Company Act of 1956, as amended,
      12 U.S.C. ss. 1841 or Section 602 of the Change in Bank Control Act of
      1978, l2 U.S.C. ss. 1817(J)) of the Corporation by any person, company or
      other entity; provided that, without limitation, such a change in control
      shall be deemed to have occurred if (A) any "person" or "group" (as such
      terms are used in Sections 13(d) (3) and 14(d) (2) of the Exchange Act) (a
      "Person") other than the Corporation is or becomes the beneficial owner,
      directly or indirectly, of securities of the Corporation representing 25%
      or more of the combined voting power of the Corporation's then outstanding
      securities; (B) during any period of two consecutive years, individuals
      who at the beginning of such period constitute the Board of Directors of
      the Corporation cease for any reason to constitute at least a majority
      thereof unless the election, or the nomination of election by the
      Corporation's stockholders, of each new director was approved by a vote of
      at least two-thirds of the directors of the Corporation then still in
      office who were directors of the Corporation at the beginning of the
      period; (C) the stockholders of the Corporation approve a merger or
      consolidation of the Corporation with any other corporation, other than
      (i) a merger or consolidation which would result in the voting securities
      of the Corporation outstanding immediately prior thereto continuing to
      represent (either by remaining outstanding or by being converted into
      voting securities of the surviving entity), in combination with the
      ownership of any trustee or other fiduciary holding securities under an
      employee benefit plan of the Corporation, at least 60% of the combined
      voting power of the voting securities of the Corporation or such surviving
      entity outstanding immediately after such merger or consolidation, or (ii)
      a merger or consolidation effected to implement a recapitalization of the
      Corporation (or similar transaction) in which no Person acquires more than
      50% of the combined voting power of the Corporation's then outstanding
      securities; or (D) the stockholders of the Corporation approve a plan of
      complete liquidation of the Corporation or an agreement for the sale or
      disposition by the Corporation of all or substantially all the
      Corporation's assets. "Acceleration Date" shall mean the date on which
      public announcement of the acquisition of the percentage set forth above

                                       8
<PAGE>

      shall have been made, the date on which the change in the composition of
      the Board set forth above shall have occurred, or the date on which
      approval of the merger, plan or agreement set forth above is obtained,
      whichever is applicable.

            (f) The Committee shall have the authority (and the instrument
evidencing a Restricted Stock Award may so provide) to cancel all or any portion
of any outstanding restrictions prior to the expiration of the Restricted Period
with respect to all or part of a Restricted Stock Award on such terms and
conditions as the Committee may deem appropriate.

10.   Restricted stock units

            (a) The Committee may make awards of restricted stock units
("Restricted Stock Units") to any Employee, independent of, in addition to or in
tandem with other grants or awards made under the Plan. The Committee may make
such awards at any time, in such number, and subject to deferral for such period
(the "Deferral Period") as the Committee shall in its discretion determine in
connection with each award. The Committee may specify that such awards shall be
subject to forfeiture for all or part of the Deferral Period. Each award of
Restricted Stock Units under the Plan shall be evidenced by an instrument in
such form as the Committee shall from time to time prescribe and be made in
accordance with the following terms and conditions (and such other terms and
conditions not inconsistent with the terms of the Plan as the Committee, in its
discretion, shall establish):

            (b) No shares of the common stock of the Corporation shall be issued
in connection with the award of Restricted Stock Units until the close of the
Deferral Period and any subsequent Elective Deferral Period, as defined in
Subsection (g) of this Section 10. Upon the expiration of such periods,
certificates for shares of the common stock of the Corporation shall be
delivered to the Employee, or his legal representative, in number equal to the
number of Restricted Stock Units subject to the award.

            (c) The Deferral Period shall be a period of ten years, or such
shorter period as the Committee shall determine, from the date on which the
award is granted. In determining the Deferral Period of an award, the Committee
may provide that the Deferral Period shall expire with respect to specified
percentages of the awarded Restricted Stock Units on successive anniversaries of
the date of such award or on other specified dates. The Committee may also
impose such other restrictions and conditions on Restricted Stock Units as it
deems appropriate. In no event shall the Deferral Period end with respect to
Restricted Stock Units prior to the satisfaction by the Employee of any
liability arising under Section 11 hereof.

            (d) Prior to the transfer to an Employee of shares of the common
stock of the Corporation, the Employee shall not possess the incidents of
ownership of such shares; provided, however, that unless otherwise determined by
the Committee at grant, amounts equal to any dividends declared during the

                                       9
<PAGE>

Deferral Period or Elective Deferral Period with respect to shares of common
stock of the Corporation equal in number to the number of Restricted Stock Units
awarded and outstanding at the time of such declaration ("Dividend Equivalents")
shall be paid to the Employee at the time dividends are paid to the stockholders
of the Corporation, or deferred and deemed to be reinvested in additional
Restricted Stock Units, or otherwise reinvested, all as determined by the
Committee in the instrument evidencing the award or at a subsequent time.

            (e) If the Employee's continuous employment with the Corporation or
any of its subsidiaries shall terminate for any reason, or upon the occurrence
of such other event as the Committee may select, prior to the expiration of the
Deferral Period of an award, any outstanding Restricted Stock Units remaining
thereunder (after taking into account the provisions of Subsections (f) and (h)
of this Section 10) shall thereupon be forfeited by the Employee (or shall
mature) as determined by the Committee in the instrument evidencing the award or
at a subsequent time.

            (f) Unless waived by the Employee, the Deferral Period shall lapse
upon the occurrence of a "change in control of the Corporation," as defined in
Section 9(e) (ii) hereof.

            (g) An Employee may elect to further defer receipt of shares of
common stock of the Corporation subject to an award (or an installment of an
award) or Dividend Equivalents for a specified period or until a specified event
(the "Elective Deferral Period"), subject in each case to the Committee's
approval and to such terms as are determined by the Committee.

            (h) The Committee shall have the authority (in the instrument
evidencing an award or at a subsequent time) to accelerate the expiration of the
Deferral Period or any period or conditions of forfeiture established pursuant
to Subsection (e) of this Section 10 with respect to any or all of the
Restricted Stock Units awarded to an Employee hereunder on such terms and
conditions as the Committee may deem appropriate.

11.   Laws and regulations

            No shares of the Corporation's common stock shall be issued under
this Plan unless and until all legal requirements applicable to the issuance of
such shares have been complied with. The Corporation shall have the right to
condition any issuance of shares to any employee hereunder on such Employee's
undertaking in writing to comply with such restrictions on the subsequent
disposition of such shares as the Corporation shall deem necessary or advisable
as a result of any applicable law or regulation. The Corporation shall have the
right to withhold from any cash payment made pursuant to the terms of the Plan
the amount of any taxes which the Corporation or a subsidiary is required to
withhold with respect to such stock. In the case of Corporation stock issued
upon exercise of options or in connection with restricted awards the Employee or
other person receiving such stock shall be required to pay to the Corporation or

                                       10
<PAGE>

a subsidiary the amount of any taxes which the Corporation or a subsidiary is
required to withhold with respect to such stock. An Employee or other person to
whom such stock shall be issued may pay all or part of the amount of any
federal, state, or local tax liability that will result from the exercise of an
option, or, with respect to a restricted award, the expiration of the Restricted
Period or deferral periods, as the case may be, by electing one of the following
methods: (a) by delivering to the Corporation that number of shares of
Corporation stock, when multiplied by the Fair Market Value of such shares on
the date of such exercise or expiration, as the case may be, which equals the
amount of the portion of such tax liability to be paid by this method, assuming
for this purpose a tax rate up to the maximum combined marginal federal, state
and local tax rates applicable to such Employee or other person; or (b) by
instructing the Corporation to withhold from the shares of Corporation stock
that would otherwise be issued that number of shares of Corporation stock, when
multiplied by the Fair Market Value of such shares on the date of such exercise
or expiration, as the case may be, which equals the amount of the portion of
such tax liability to be paid by this method, assuming for this purpose a tax
rate up to the maximum combined marginal federal, state and local tax rates
applicable to such Employee or other person; provided, however, that, with
respect to any Employee or other person, shares in excess of the minimum number
necessary to fulfill the Corporation's liability under the Code shall be
withheld pursuant to this clause (b) only with the consent of the Committee.

12.   Vested rights

            To the extent that an Employee's rights under the Plan have become
vested in accordance with the provision hereof, such Employee may not be
deprived of such rights in any manner by any action of the Corporation or the
Committee.

13.   Nontransferability

            Awards under the Plan shall not be transferable other than by will
or the laws of descent and distribution, and shall be exercisable during the
lifetime of an Employee only by him or his guardian or legal representative.

14.   Amendment or termination of the plan; interpretation

            The Board may at any time, and from time to time, terminate, modify
or amend the Plan in any respect, including modifications or amendments to
comply with or take advantage of changes in federal tax laws or regulations,
except that the termination, modification or amendment of the Plan shall not,
without the consent of an Employee, adversely affect his rights under any award
previously made to him.

15.   Effective date and term of the plan

            The Plan shall become effective as of October 5, 1993. No option,
right or restricted award shall be granted pursuant to this Plan later than

                                       11
<PAGE>

October 4, 2003, but options, rights or restricted awards theretofore granted
may extend beyond that date in accordance with the terms of the Plan.








                                       12






                                                                   EXHIBIT 10(o)

                            FLEET FINANCIAL GROUP, INC.
                            1995 RESTRICTED STOCK PLAN


1.  Purpose

    The purpose of the 1995 Restricted Stock Plan is to promote the interests of
the Corporation and its Subsidiaries by providing long-term incentive awards and
stock ownership opportunities to certain executive officers and other key
employees in order to:  (i) support the execution of the Corporation's business
and human resources strategies and the achievement of its goals and (ii)
associate the interests of such officers and employees with those of the
Corporation's stockholders.

2. Definitions

    The following terms shall have the meanings described below when used in the
Plan:

    "Board" shall mean the Board of Directors of the Corporation.

    "Change of Control" shall have the meaning specified in Section 7.

    "Code" shall mean the Internal Revenue Code of 1986, as amended from time to
time.

    "Committee" shall mean the Human Resources and Planning Committee of the
Board, or such other committee of the Board which shall succeed to the functions
and responsibilities, in whole or in part, of said Human Resources and Planning
Committee.

    "Common Stock" shall mean the common stock of the Corporation, par value
$1.00 per share.

    "Corporation" shall mean Fleet Financial Group, Inc.

    "Exchange Act" shall mean the Securities Exchange Act of 1934, as amended.

    "Fair Market Value" shall mean the average of the high and low quoted
selling prices for shares of Common Stock as reported on the New York Stock
Exchange Composite Transactions Tape on the relevant valuation date or, if there
were no Common Stock transactions on the valuation date, on the next preceding
date on which there were Common Stock transactions; provided, however, that the
                                                    --------  -------
Committee may specify such other definition of Fair Market Value as the
Committee shall deem appropriate.

<PAGE>


    "Participant" shall mean an eligible employee who has been granted a
Restricted Stock Award under the Plan.

    "Plan" shall mean this Fleet Financial Group, Inc. 1995 Restricted Stock
Plan.

    "Restricted Period" shall have the meaning specified in Section 6(b).

    "Restricted Stock" shall have the meaning specified in Section 6(a).

    "Restricted Stock Award" shall mean an award granted under Section 6.

    "Restricted Stock Agreement" shall have the meaning specified in Section
6(a).

    "Subsidiary" shall mean any corporation, whether domestic or foreign, in
which the Corporation has or obtains, directly or indirectly, 50% or more of the
total combined voting power of all classes of stock.  If an entity ceases to be
a Subsidiary, each employee of that entity shall no longer be deemed employed by
the Corporation or a Subsidiary under the Plan (unless the employee continues to
be employed by the Corporation or another entity which is a Subsidiary).

3.  Administration and Interpretation

    (a)     Administration.  The administration and operation of the Plan shall
            --------------
    be vested in the Committee.  The Committee shall have full power and
    authority, consistent with the provisions of the Plan and subject to
    such orders or resolutions as may from time to time be issued or adopted
    by the Board, to determine the provisions of the Restricted Stock Awards
    to be granted under the Plan, to interpret the Plan and any Restricted
    Stock Award granted under the Plan, to adopt, amend and rescind rules
    and regulations for the administration of the Plan and the Restricted
    Stock Awards granted under the Plan, and to make all determinations in
    connection therewith which may be necessary or advisable.  The Committee
    at any time may designate one or more officers of the Corporation to act
    in place of the Committee in make any determination or taking any action
    under the Plan.  The routine day-to-day administration of the Plan shall
    be carried out by officers and employees of the Corporation's Human
    Resources Department or such other department which shall succeed to the
    functions and responsibilities, in whole or in part, of said Human
    Resources Department or such other department which shall succeed to the
    functions and responsibilities, in whole or in part, of said Human 
    Resources Department. 

    (b)     Interpretation.  The interpretation and construction by the
            --------------
    Committee (or by such officers designated by the Committee pursuant to
    Subsection 3(a)) of any provisions of the Plan, any orders of the Board, or
    any award granted under the Plan shall be within the absolute discretion of
    the Committee (or its designee(s)), and any determination by the
    Committee (or its designee(s)) of any

<PAGE>

    provision of the Plan, any orders of the Board, or any award shall be 
    final, conclusive and binding.

    (c)     Limitation on Liability.  Neither the Board nor the Committee, nor
            -----------------------
    any member of either (nor any officer or employee designated by the 
    Committee pursuant to Section 3(a)) shall be liable for any act, omission, 
    interpretation, construction or determination made in connection with the 
    Plan in good faith, and shall be entitled to indemnification and 
    reimbursement by the Corporation in respect of any claim, loss, damage 
    or expense (including counsel fees) arising therefrom to the full extent 
    permitted under the Corporation's Restated Articles of Incorporation and 
    By-Laws and under any directors and officers liability insurance coverage 
    which may be in effect from time to time.

4.  Shares Subject to Restricted Stock Awards under the Plan

    (a)     Limitation on Number of Shares.  Shares of Common Stock subject to
            ------------------------------
    the provisions of this Plan shall be either shares of authorized but
    unissued Common Stock or shares of Common Stock held as treasury stock.
    The total number of shares of Common Stock available for grants of 
    Restricted Stock Awards shall not exceed 250,000.  If any Restricted 
    Stock granted under the Plan is forfeited or terminated for any reason 
    prior to the end of the period during which Restricted Stock Awards may 
    be issued under this Plan, the shares of Common Stock allocable to the 
    forfeited or terminated portion of such Restricted Stock Award may again 
    be available for other Restricted Stock Awards to the same Participant or 
    other eligible employees under this Plan.

    (b)     Adjustments of Number of Shares.  The number of shares available for
            -------------------------------
    grants of Restricted Stock Awards as provided in Section 4(a) shall be
    subject to appropriate adjustment, from time to time, in accordance with the
    provisions of Section 8.  In the event of a change in the Common Stock
    resulting from (i) a change in the designation thereof to "Capital Stock" or
    other similar designation, (ii) a change in the par value thereof, or (iii)
    a change from par value to no par value, in each case without any increase
    or decrease in the number of issued shares, the shares resulting from any
    such change shall be deemed to be Common Stock within the meaning of the
    Plan.

5.  Eligibility

    The individuals who shall be eligible to receive Restricted Stock Awards
shall be such salaried officers and key employees of the Corporation, or of any
Subsidiary, as the Committee from time to time shall determine; provided that
any such Restricted Stock Award hereunder shall be made on a basis consistent
with, if appropriate, the accounting rules applicable to pooling of interests
transactions; and provided, further,


<PAGE>

that in the case of any Restricted Stock Awards made to any officer of the
Corporation, such awards shall be made only to officers not previously employed
by the Corporation as an inducement essential to such officer becoming employed
by the Corporation and on a basis consistent with such other rules promulgated
by the New York Stock Exchange with respect to stock awards to officers under
plans or arrangements not approved by the stockholders of the issuing company.
Directors of the Corporation shall not be eligible to receive awards under this
Plan.


6.  Restricted Stock Awards

    (a)     Grant of Restricted Stock Awards.  Subject to the limitations of the
            --------------------------------
    Plan, the Committee may, after such consultation with and consideration of
    the recommendations of management as the Committee considers desirable,
    select from eligible employees those Participants to be granted Restricted
    Stock Awards and determine the time when each award shall be granted, the
    vesting date or vesting dates for each award, the time or times as of which
    vested awards shall be paid, the number of shares of Common Stock subject
    to each award and such other terms and conditions consistent with the
    purposes of the Plan as the Committee may deem advisable.  The Common Stock
    subject to the Restricted Stock Awards ("Restricted Stock") shall be
    evidenced by a stock certificate of the Corporation, registered in the name
    of the Participant, and accompanied by an agreement in such form as the
    Committee shall prescribe from time to time in accordance with the Plan
    ("Restricted Stock Agreement").  Restricted Stock Awards may be amended or
    supplemented from time to time as approved by the Committee, provided that
    the terms of such awards after being amended or supplemented conform to the
    terms of the Plan.

    (b)     Restrictions.  Restricted Stock may not be sold, exchanged,
            ------------
    assigned, transferred, pledged, hypothecated or otherwise encumbered or
    disposed of, except by will or the laws of decent and distribution, for such
    period as the Committee shall determine, beginning on the date on which
    the award is granted (the "Restricted Period").  The Committee also may
    impose such other restrictions and conditions on the shares of Restricted
    Stock or the release of the restrictions thereon as it deems appropriate.
    In determining the Restricted Period of an award, the Committee may provide
    that the foregoing restrictions shall lapse with respect to specified
    percentages of the Restricted Stock shares on successive anniversaries of
    the date of such award and/or upon satisfaction of such other restrictions
    and conditions on the shares or the release of the restrictions thereon as
    may be specified by the Committee.  The remaining shares of Restricted Stock
    issued with respect to such award, if any, shall either be canceled or, if
    appropriate under the terms of the award applicable to such shares, shall
    continue to be subject to the restrictions, terms and conditions set by the
    Committee at the time of the award.  The stock certificate evidencing
    Restricted Stock shall (i) bear an appropriate legend referring to such
    restrictions, and any attempt to dispose of such shares of Restricted Stock
    in

<PAGE>
    contravention of such restrictions shall be null and void and without
    effect, and (ii) be held by the Corporation during the Restricted Period and
    until any additional restrictions or conditions are satisfied.  Any new,
    additional or different securities that a Participant may become entitled to
    receive with respect to any shares of Restricted Stock by virtue of a stock
    dividend, stock split, recapitalization, reorganization, merger,
    consolidation, split-up, or any similar change affecting the Common Stock
    shall be subject to the same restrictions, terms and conditions as apply to
    such shares of Restricted Stock.  After the satisfaction of the terms and
    conditions and lapse of all restrictions set by the Committee at the time of
    a Restricted Stock Award, a new certificate, without the legend referred to
    above, for the number of shares which are no longer subject to such
    restrictions, terms and conditions shall be delivered to the Participant.

    (c)     Death, Disability, and Termination of Employment.  If a
            ------------------------------------------------
    Participant's continuous employment by the Corporation or any of its
    Subsidiaries shall terminate by reason of death, or the Participant becomes
    disabled as determined pursuant to the applicable provisions of the plans of
    the Corporation regarding disability, the Restricted Period shall be deemed
    to lapse as of the date of death or disability on that portion of the
    Restricted Stock Award which equals the portion of the Restricted Period
    measured in full or partial months completed before the date of death or
    disability.  In the event of restrictions lapsing on specified percentages
    of the award over a period of time, that portion of the Restricted Stock
    Award which has not had the Restricted Period theretofore lapse shall be
    forfeited.

            Except as otherwise may be provided in a Participant's  Restricted
    Stock Agreement, if the Participant's continuous employment with the
    Corporation or any of its Subsidiaries shall terminate for any reason other
    than death or disability prior to the expiration of the Restricted Period
    of an award, or if any other conditions established by the Committee are not
    met, any shares remaining subject to restrictions (after taking into account
    Subsection (e) of this Section 6 and Section 7) shall thereupon be forfeited
    by the Participant and transferred to, and reacquired by, the Corporation at
    no cost to the Corporation or Subsidiary.  In such event, the Participant,
    or in the event of his death, his personal representative, shall forthwith
    deliver to the Secretary of the Corporation such instruments of transfer, if
    any, as may reasonably be required by the Secretary of the Corporation.
    Whether an authorized leave of absence or absence on military or government
    service or for other reasons shall constitute termination of employment
    for purposes of the Restricted Stock Award shall be determined by the
    Committee in accordance with applicable law, which determination shall be
    final and conclusive.

    (d)     Rights as a Stockholder.  Upon receipt by a Participant of a
            -----------------------
    Restricted Stock Award, the Participant shall possess all incidents of
    ownership of the Restricted Stock subject to such award (subject to
    Subsection (b) of this Section


<PAGE>

    6), including the right to receive or reinvest dividends with respect to
    such Restricted Stock and to vote such Restricted Stock, except that the
    Participant shall not be entitled to delivery of a stock certificate
    evidencing the Restricted Stock until the Restricted Period has lapsed and
    any additional restrictions or conditions are satisfied.

    (e) Termination of Restrictions by Committee.  The Committee shall have the
        ----------------------------------------
    authority (and the Restricted Stock Agreement may so provide) to cancel all
    or any portion of any outstanding restrictions with respect to any or all of
    the Restricted Stock granted to a Participant hereunder on such terms and
    conditions as the Committee may deem appropriate.

    (f) Cash Payment.  In the Committee's sole discretion, a Restricted Stock
        ------------
    Agreement may provide for a cash payment to a Participant in an amount equal
    to the Fair Market Value of any Restricted Stock that may be forfeited in
    connection with the termination of a Participant's continuous employment by
    the Corporation or a Subsidiary.

7. Change of Control

    (a) Notwithstanding anything contained in this Plan or any Restricted
    Stock Agreement to the contrary, in the event of a change of control (as
    defined in Subsection (c) below), or an offer to effect a change of control,
    of the Corporation, each Restricted Stock Award shall (unless the Committee
    determines otherwise in its sole discretion) immediately be fully vested and
    nonforfeitable and all shares of Restricted Stock shall be delivered to the
    Participant.  

    (b) Any determination by the Committee made pursuant to this Section 7 may
    be made as to all outstanding Restricted Stock Awards or only as to certain
    Restricted Stock Awards specified by the Committee.

    (c) For purposes of this Section 7, a "change of control" shall mean either
    of the following events: (i) the acquisition of the beneficial ownership (as
    that term is defined in Rule 13d-3 of the General Rules and Regulations
    under the Exchange Act) of 20 percent or more of the voting securities of
    the Corporation by purchase, merger, consolidation or otherwise by any
    person or by persons acting as a group within the meaning of Section 13(d)
    of the Exchange Act; provided, however, a change of control shall not be
    deemed to have occurred if the acquisition of such securities is by one or
    more employee benefit plans of the Corporation, or (ii) in any two year
    period, individuals who at the beginning of such period constitute the Board
    cease for any reason to constitute at least a



<PAGE>
    majority of the Board at, or at any time prior to, the conclusion of, such
    two year period.  The term "person" refers to any individual, corporation,
    partnership, trust, association, joint venture, pool, syndicate, sole
    proprietorship, unincorporated organization or any other form of entity not
    specifically listed herein.  The decision as to whether a change of control
    or offer to effect a change of control has occurred shall be made by a
    majority of the Continuing Directors (as defined in the Restated Articles of
    Incorporation of the Corporation as in effect on August 16, 1995) and shall
    be conclusive and binding.  Notwithstanding Section 13 of this Plan, this
    provision shall not be amended or revoked in any manner without the
    affirmative vote of 80 percent of the Board and a majority of the Continuing
    Directors (as defined above).

8.  Adjustment for Changes in Capitalization

    The aggregate number of shares of Common Stock as to which Restricted Stock
Awards may be granted to persons participating under the Plan and the number of
shares thereof covered by each outstanding Restricted Stock Award shall be
proportionately adjusted by the Committee for any increase or decrease in the
number of issued shares of Common Stock resulting from the subdivision or
consolidation of shares or other capital adjustments, the payment of a stock
dividend, or any other increase or decrease in such shares effected without
receipt of consideration by the Corporation or a Subsidiary; provided,
                                                             --------
however, that no such adjustment shall be made unless and until the aggregate
- -------
effect of all such increases and decreases accruing after the effective date of
the Plan shall have increased or decreased the number of issued shares of Common
Stock by five percent or more; and provided, further, that any fractional
                                   --------  -------
shares resulting from any such adjustment shall be eliminated.  Any such
determination by the Committee shall be final, conclusive and binding.  Any
shares of Common Stock or other securities received by a holder of a Restricted
Stock Award with respect to such award by reason of any such change shall be
subject to the same restrictions as the initial Restricted Stock Award, unless
otherwise determined by the Committee.

9.  Withholding

    The Corporation shall have the right to withhold from amounts due
Participants, or to collect from Participants directly, the amount which the
Corporation deems necessary to satisfy any taxes required by law to be withheld
by reason of participation in the Plan.  There is no obligation under this
Plan that any Participant be advised of the existence of the tax or the amount
required to be withheld.  The Participant may, prior to the payment of any
Restricted Stock Award, pay such amounts to the Corporation in cash or in shares
of Common Stock already owned (which shall be valued at their Fair Market Value
on the date of payment).  The Corporation may also require, or grant
Participants the right to elect, subject to such terms and conditions as the
Committee may establish, that shares be withheld to satisfy tax withholding
requirements arising from the vesting of a Restricted Stock Award.
Notwithstanding any other provision of













<PAGE>

this Plan, the Committee may impose such conditions on the payment of any
withholding obligation as may be required to satisfy applicable regulatory
requirements.

10. Effect of Attempted Transfer

    No benefit payable or interest in any Restricted Stock Award shall be
subject in any manner to anticipation, alienation, sale, transfer, assignment,
pledge, encumbrance or charge and any such attempted action shall be void and no
such interest in a Restricted Stock Award shall be in any manner liable for or
subject to debts, contracts, liabilities, engagements or torts of a Participant
or his beneficiary.  If any Participant or beneficiary shall become bankrupt or
shall attempt to anticipate, alienate, sell, transfer, assign, pledge, encumber
or charge any benefit payable under or interest in any award, then the
Committee, in its discretion and if permitted under applicable law, may hold or
apply such benefit or interest or any part thereof to or for the benefit of such
Participant or such Participant's beneficiary, spouse, children, blood relatives
or other dependents, or any of them, in any such manner and such proportions as
the Committee may consider appropriate.


11. Effect on Employment

    Nothing herein shall be construed to limit or restrict the right of the
Corporation or any of its Subsidiaries to terminate the employment of any
Participant in the Plan, at any time, with or without cause, or to increase or
decrease the compensation of such Participant from the rate of compensation in
existence at the time the employee became a Participant.

12. Legality of a Grant

    The granting of a Restricted Stock Award under this Plan and the issuance or
transfer of shares of Common Stock pursuant hereto are subject to all applicable
federal and state laws, rules and regulations and to such approvals by any
regulatory or government agency (including, without limitation, no-action
positions of the Securities and Exchange Commission) which may, in the opinion
of counsel for the Corporation, be necessary or advisable in connection
therewith.  Without limiting the generality of the foregoing, no awards may be
granted under this Plan and no shares shall be issued by the Corporation, nor
cash payments made by the Corporation pursuant to or in connection with any such
award unless and until in any such case all legal requirements applicable with
the issuance or payment have, in the opinion of counsel for the Corporation,
been complied with.  In connection with any stock issuance or transfer, the
person acquiring the shares shall, if requested by the Corporation, give
assurance satisfactory to counsel to the Corporation with respect to such
matters as the Corporation may deem desirable to assure compliance with all
applicable legal requirements.


<PAGE>

13. Amendment

    The Board may alter, amend or suspend the Plan at any time or alter and
amend all Restricted Stock Agreements entered into hereunder; provided, however,
                                                              --------  -------
that no amendment of the Plan or any agreement may, without the consent of any
Participant to whom a Restricted Stock Award shall theretofore have been issued
adversely affect the right of such Participant under such award.

14. Construction of Plan

    It is the intent of the Corporation that this Plan and the Restricted Stock
Awards granted hereunder satisfy and be interpreted in a manner that satisfies
the requirements of (a) the accounting rules applicable to pooling of interests
transactions, when and if the Corporation may be engaged in such a transaction,
and (b) the New York Stock Exchange rule regarding stock awards to officers
pursuant to a plan or arrangement which has not been approved by the
stockholders of the issuing corporation, as described in Section 5 hereof.

15. Effective Date and Termination of Plan

    This Plan was adopted by the Board as of August 16, 1995 and shall be
effective upon filing with the Securities and Exchange Commission.  This Plan
shall terminate 10 years from the effective date; provided, however, that the
Board may terminate the Plan at any prior time in its absolute discretion.  No
such termination shall in any way affect any Restricted Stock Awards then
outstanding.






<TABLE>
                                                        EXHIBIT 11
                                                FLEET FINANCIAL GROUP, INC.
                                 COMPUTATIONS OF EQUIVALENT SHARES AND PER SHARE EARNINGS
                                        Dollars in thousands, except per share data

<CAPTION>
                                                            For the Twelve months Ended December 31
                                    ---------------------------------------------------------------------------------------

                                               1995                          1994                          1993
                                    ---------------------------   ---------------------------   ---------------------------
                                                       Fully                         Fully                         Fully
                                       Primary        Diluted        Primary        Diluted        Primary        Diluted
                                    ------------   ------------   ------------   ------------   ------------   ------------
<S>                                 <C>            <C>            <C>            <C>            <C>            <C>
Equivalent shares:
Average shares outstanding ......    243,796,880    243,796,880    243,027,593    243,027,593    236,177,416    236,177,416
Additional shares due to:
    Stock options ...............      1,415,727      2,074,661      1,952,805      1,952,805      1,895,439      1,967,364
    Warrants ....................      3,549,616      3,980,828      3,814,077      3,814,077      2,996,091      3,062,547
    Series I preferred stock ....           --             --             --             --             --           31,977
    Series II preferred stock ...           --             --             --             --             --           99,775
    Dual convertible preferred
        stock ...................     16,033,994     16,033,994     16,033,994     16,033,994     16,033,994     16,033,994
                                    ------------   ------------   ------------   ------------   ------------   ------------
Total equivalent shares .........    264,796,217    265,886,363    264,828,469    264,828,469    257,102,940    257,373,073
                                    ============   ============   ============   ============   ============   ============

Earnings per share:
Net income ......................   $    609,953   $    609,953   $    848,875   $    848,875   $    817,049   $    817,049
Less: Preferred stock
        dividends ...............         36,618         36,618         30,557         30,557         37,558         37,558
      Exchange of KKR preferred
        stock ...................        156,965        156,965           --             --             --             --
      Cumulative effect of change
        in method of accounting .           --             --             --             --           53,200         53,200
                                    ------------   ------------   ------------   ------------   ------------   ------------
Adjusted net income .............   $    416,370   $    416,370   $    818,318   $    818,318   $    726,291   $    726,291
                                    ============   ============   ============   ============   ============   ============
Total equivalent shares .........    264,796,217    265,886,363    264,828,469    264,828,469    257,102,940    257,373,073
                                    ============   ============   ============   ============   ============   ============
Earnings per share
    on adjusted net income ......   $       1.57   $       1.57   $       3.09   $       3.09   $       2.82   $       2.82
                                    ============   ============   ============   ============   ============   ============
</TABLE>






                                                                 EXHIBIT 12(a)


<TABLE>
                                                       EXHIBIT 12(a)
                                                 FLEET FINANCIAL GROUP, INC.
                                        COMPUTATION OF CONSOLIDATED RATIO OF EARNINGS
                                           TO FIXED CHARGES AND PREFERRED DIVIDENDS
                                               EXCLUDING INTEREST ON DEPOSITS
                                                       (thousands)

<CAPTION>
                                            ------------  ------------  ------------  ------------  ------------
                                                1995          1994          1993          1992          1991
                                            ------------  ------------  ------------  ------------  ------------
<S>                                         <C>           <C>           <C>           <C>           <C>
Earnings:                                   
   Income (loss) before income taxes,       
      extraordinary credit and cumulative   
      effect of change in method of
      accounting charges                    $  1,033,756  $  1,379,639  $  1,094,456  $    617,369  $    (16,375)

Adjustments:
   (a) Fixed Charges:
      (1) Interest on borrowed funds           1,278,598       990,395       751,754       638,430       728,337  
      (2) 1/3 of Rent                             49,921        50,597        52,254        49,197        42,524  
   (b) Preferred dividends                        62,064        48,859        60,365        65,658        24,220  
                                            ------------  ------------  ------------  ------------  ------------  
   (c) Adjusted earnings                    $  2,424,339  $  2,469,490  $  1,958,829  $  1,370,654  $    778,706
                                            ============  ============  ============  ============  ============  

Fixed charges and preferred dividends       $  1,390,583  $  1,089,851  $    864,373  $    753,285  $    795,081
                                            ============  ============  ============  ============  ============  
Adjusted earnings/fixed charges                     1.74x         2.27x         2.27x         1.82x         0.98x  *
                                            ============  ============  ============  ============  ============  


<CAPTION> 
                                                INCLUDING INTEREST ON DEPOSITS

                                            ------------  ------------  ------------  ------------  ------------
                                                1995          1994          1993          1992          1991
                                            ------------  ------------  ------------  ------------  ------------
<S>                                         <C>           <C>           <C>           <C>           <C>
Earnings:                                   
   Income (loss) before income taxes,       
      extraordinary credit and cumulative   
      effect of change in method of
      accounting charges                    $  1,033,756  $  1,379,639  $  1,094,456  $    617,369  $    (16,375)

Adjustments:
   (a) Fixed Charges:
      (1) Interest on borrowed funds           1,278,598       990,395       751,754       638,430       728,337  
      (2) 1/3 of Rent                             49,921        50,597        52,254        49,197        42,524  
      (3) Interest on deposits                 1,726,403     1,170,532     1,165,046     1,698,804     2,414,060  
   (b) Preferred dividends                        62,064        48,859        60,365        65,658        24,220  
                                            ------------  ------------  ------------  ------------  ------------  
   (c) Adjusted earnings                    $  4,150,742  $  3,640,022  $  3,123,875  $  3,069,458  $  3,192,766
                                            ============  ============  ============  ============  ============  

Fixed charges and preferred dividends       $  3,116,986  $  2,260,383  $  2,029,419  $  2,452,089  $  3,209,141
                                            ============  ============  ============  ============  ============  
Adjusted earnings/fixed charges                     1.33x         1.61x         1.54x         1.25x         0.99x *
                                            ============  ============  ============  ============  ============  

</TABLE>

*Note that adjusted earnings are inadequate to cover fixed charges, the 
deficiency being $16,375 for both the ratio excluding and including interest
on deposits.



                                                                   EXHIBIT 12(b)

<TABLE>
                                                         EXHIBIT 12(b)
                                                  FLEET FINANCIAL GROUP, INC.
                                         COMPUTATION OF CONSOLIDATED RATIO OF EARNINGS
                                        TO FIXED CHARGES EXCLUDING INTEREST ON DEPOSITS
                                                          (thousands)


<CAPTION>
                                          ------------   ------------   ------------   ------------   ------------
                                              1995           1994           1993           1992           1991
                                          ------------   ------------   ------------   ------------   ------------
<S>                                        <C>            <C>            <C>            <C>           <C>
Earnings:
   Income (loss) before income taxes,
      extraordinary credit and
      cumulative effect of change in
      method of accounting                 $ 1,033,756    $ 1,379,639    $ 1,094,456    $   617,369   $   (16,375)
Adjustments:
   (a) Fixed Charges:
       (1) Interest on borrowed funds        1,278,598        990,395        751,754        638,430       728,337
       (2) 1/3 of Rent                          49,921         50,597         52,254         49,197        42,524
                                           -----------    -----------    -----------    -----------   -----------
   (b) Adjusted earnings                   $ 2,362,275    $ 2,420,631    $ 1,898,464    $ 1,304,996   $   754,486
                                           ===========    ===========    ===========    ===========   ===========

Fixed Charges                              $ 1,328,519    $ 1,040,992    $   804,008    $   687,627   $   770,861
                                           ===========    ===========    ===========    ===========   ===========


Adjusted earnings/fixed charges                   1.78 x         2.33 x         2.36 x         1.90 x        0.98 x *
                                           ===========    ===========    ===========    ===========   ===========

</TABLE>


                       INCLUDING INTEREST ON DEPOSITS



<TABLE><CAPTION>

                                          ------------   ------------   ------------   ------------   ------------
                                              1995           1994           1993           1992           1991    
                                          ------------   ------------   ------------   ------------   ------------
<S>                                        <C>            <C>            <C>            <C>           <C>
Earnings:
   Income (loss) before income taxes,
      extraordinary credit and
      cumulative effect of change in
      method of accounting                 $ 1,033,756    $ 1,379,639    $ 1,094,456    $   617,369   $   (16,375)
Adjustments:
   (a) Fixed Charges:
       (1) Interest on borrowed funds        1,278,598        990,395        751,754        638,430       728,337
       (2) 1/3 of Rent                          49,921         50,597         52,254         49,197        42,524
       (3) Interest on deposits              1,726,403      1,170,532      1,165,046      1,698,804     2,414,060
                                           -----------    -----------    -----------    -----------   -----------
   (c) Adjusted earnings                   $ 4,088,678    $ 3,591,163    $ 3,063,510    $ 3,003,800   $ 3,168,546
                                           ===========    ===========    ===========    ===========   ===========

Fixed Charges                              $ 3,054,922    $ 2,211,524    $ 1,969,054    $ 2,386,431   $ 3,184,921
                                           ===========    ===========    ===========    ===========   ===========

Adjusted earnings/fixed charges                   1.34 x         1.62 x         1.56 x         1.26 x        0.99 x *
                                           ===========    ===========    ===========    ===========   ===========
</TABLE>

* Note that adjusted earnings are inadequate to cover fixed charges, the
deficiency being $16,375 for both the ratio excluding and including interest
on deposits.




                                                                    EXHIBIT 13
                             FLEET FINANCIAL GROUP

                              1995 ANNUAL REPORT


                                   [PICTURE]

                                 [FRONT COVER]


<PAGE>



              WHEN ALL THE ENTRANTS ARE SWIFT, THE RACE BELONGS

            TO SKILL, FOCUS AND COURAGE. SO IT IS IN THE COMPETITION

                  FOR LEADERSHIP IN THE FAST-CHANGING FINANCIAL

            SERVICES INDUSTRY. FLEET SAILS CONFIDENTLY, STRATEGICALLY

                  FOCUSED, ADEPTLY CHARTING THE COURSE FOR FULL

                    FINANCIAL PARTNERSHIP WITH ITS CUSTOMERS.

<PAGE>

                                   Selected Financial Highlights(a)

                              Dollars in millions, except per share data
<TABLE><CAPTION>
December 31                                        1995      1994      1993      1992      1991
- -----------------------------------------------------------------------------------------------
<S>                                           <C>        <C>       <C>        <C>       <C>
 . For the Year
Interest income ..............................   $6,069    $5,260    $5,086    $5,318    $5,425
Interest expense .............................    3,005     2,161     1,917     2,337     3,142
Net interest income ..........................    3,064     3,099     3,169     2,981     2,283
Provision for credit losses ..................      101        65       327       728       995
Securities gains (losses) ....................       32        (1)      295       301       253
Noninterest income ...........................    1,850     1,555     1,883     1,897     1,627
Noninterest expense ..........................    3,735     3,145     3,579     3,479     2,864
Net income (loss) ............................      610(b)    849       817       366       (76)

 . Per Common Share
Earnings (loss) ..............................    $1.57(b)  $3.09     $3.03     $1.40    $(0.44)
Market value (year end) ......................    40.75     32.38     33.38     32.75     24.88
Cash dividends declared ......................     1.63      1.40     1.025     0.825      0.80
Book value (year end) ........................    22.71     20.68     21.76     17.65     16.81

 . At Year End
Assets .......................................  $84,432   $81,026   $79,250   $76,188   $72,323
Securities ...................................   19,331    21,141    24,839    19,936    16,505
Loans and leases .............................   51,525    46,035    43,713    43,722    43,700
Reserve for credit losses ....................    1,321     1,496     1,669     1,937     2,065
Deposits .....................................   57,122    55,528    49,827    52,729    55,489
Short-term borrowings ........................   12,569    12,586    16,376    11,446     7,516
Long-term debt ...............................    6,481     5,931     5,217     5,007     3,917
Total stockholders' equity ...................    6,365     5,471     5,965     4,735     3,779

 . Operating Ratios
Return on average common equity ..............     9.32%(b) 15.66%    17.11%     9.12%    (2.73)%
Return on average assets .....................     0.74(b)   1.07      1.09      0.51     (0.12)
Common dividends declared as a percentage
  of earnings per share ......................    103.8      45.3      33.8      58.9       N/A
Net interest margin ..........................     4.12      4.30      4.63      4.57      3.85
Efficiency ratio .............................     62.5      63.8      68.8      70.6      72.4
Common stockholders' equity-to-assets (year end)   7.07      6.06      6.65      5.15      4.69
Average total stockholders' equity-to-assets .     7.91      7.27      7.05      6.14      5.52
- -----------------------------------------------------------------------------------------------
</TABLE>

(a)  This schedule is prepared on a fully taxable equivalent (FTE) basis.
(b)  Includes impact of the loss on assets held for sale or accelerated
     disposition ($112 million, after-tax), merger-related charges ($317
     million, after-tax), and the conversion of the dual convertible preferred
     stock recorded in 1995. Excluding these special charges, return on average
     common equity and return on average assets would have been 16.29% and
     1.26%, respectively, while earnings and earnings per share would have been
     $1,039 million and $3.77, respectively.


<PAGE>
                       FLEET FINANCIAL GROUP AT A GLANCE

Map does not include pending acquisition of NatWest and excludes Fleet Finance


                               [MAP OF U.S.]


CONSUMER/INVESTMENT SERVICES

CONSUMER BANKING
- - 3.3 million households - 35% market penetration
- - #1 deposits in New England - 21% share
- - #1 branches/ATMs in New England - 947 branches, 1,510 ATMs

  SMALL BUSINESS BANKING
- - 265,000 Northeast customers - 23% market penetration (36% in New England)
- - 3rd largest small-business lender in U.S.
- - Northeast's leading small-business lender

  INVESTMENT SERVICES
- - 25,000 high net worth clients
- - 140,000 retail mutual fund customers
- - 150,000 401(k) participants
- - $45 billion in assets under management
- - #1 personal trust in New England
- - #1 private banking in New England

COMMERCIAL FINANCIAL SERVICES

  37% of loan portfolio outside of Northeast - operate in 22 states

  COMMERCIAL LENDING
- - 13,000 credit customers
- - 25,000 noncredit customers
- - Top 5 middle-market lender in U.S.
- - #1 middle-market lender in New England

  SPECIALIZED LENDING
- - Leading national asset-based lending company
- - Top 5 bank lessor
- - Leading positions in media & communications, commercial real estate, and
  precious metals finance

FINANCIAL SERVICES/NATIONAL CONSUMER

  FLEET MORTGAGE GROUP
- - 3rd largest originator nationally - 2.5% market share
- - 4th largest servicer in U.S. - 2.9% market share
- - Nation's largest servicing customer base
- - Originating in 49 states

  GOVERNMENT BANKING
- - #2 in total government banking deposits nationally
- - #1 in government banking deposits in New England

  FINANCIAL SERVICES
- - #1 cash management provider in Northeast-38,000 customers
- - #1 cash management provider of cash management service for insurance
  companies in New England
- - #1 provider of corporate trust services in New England

  AFSA DATA Corp.
- - #1 third-party student loan servicer
- - Service in excess of 3.5 million student loans nationwide
- - More than $13 billion in principal balances serviced




<PAGE>
                             LETTER TO STOCKHOLDERS

Dear Stockholder,

     To those of you reading this annual report as brand new shareholders of
Fleet, welcome. And to those of you who have been with us for a while, thank you
for your vote of confidence.

     Had you read only the headlines in recent months, you might
conclude that Fleet has become a substantially different company from a year
ago. Granted, we undertook two major acquisitions, announced that our consumer
finance subsidiary was for sale, and that we were going to restructure our
balance sheet. These activities took place during a time of unprecedented
consolidation in the financial services industry.

     What isn't readily apparent from the headlines is how our strategy of
building the preeminent financial institution in the Northeast prepared us to
act on opportunities, strengthened our market position, and enhanced our
capability to meet customers' expanding expectations. After all the commotion
of the past year, this is a good time to take another look at the organization
we've been crafting.

     A year ago we had just completed an 18-month profitability effort that we
called Fleet Focus. Not only did it boost profitability, as we had set out to
do, but it also sharpened our insight into the mechanics of cost reduction and
gave us a concrete gasp on the realm of possibilities. In short, Fleet Focus
prepared us for new challenges.

                                 [PICTURE]
         Terry Murray, president and chief executive officer, left, and
         Joel Alvord, chairman, in Boston, Fleet's new headquarters.


     The timing couldn't have been better. We were ready when the opportunity to
acquire Shawmut came along. Soon after, we were in a position to acquire the
U.S. operations of National Westminster Bank Plc when they went up for sale.
Other financial institutions clearly shared Fleet's view of the logic of
acquisitions--1995 became known as the year of the deal. The total value of
acquisitions done by financial services companies in 1995 exceeded the total of
the prior three years combined.

     Even though it was a blockbuster year for acquisitions, we think the
consolidation wave still has a way to go. In another decade or so, the U.S.
financial services industry will be defined by a handful of very large financial
institutions that provide a full gamut of financial services. Our goal is to be
one of them. The strategy that will take us there is in place.

     Underlying that strategy is our conviction that success is built on proven
competencies. The surest way to get in trouble is to use acquisitions to delve
into totally new businesses in totally different markets. Instead, we've
concentrated on building the capability to manage certain kinds of business in
selected markets. These skills are the basis for our growth.

     That's why Shawmut and NatWest fit so perfectly. We are building on Fleet's
strong capabilities in consumer, small business, middle market, and investment
services, where we already have successful track records.  We are growing in
geographic markets where we know the customers and have the products and
distribution channels to meet their needs.


<PAGE>
     We also had the benefit of having been through cost-reduction efforts. From
that hands-on experience we knew where to look for cost redundancies in the
Shawmut acquisition. We also had completed some 50 acquisitions. Our cumulative
knowledge and Shawmut's centralized operations supported an ambitious
consolidation timetable.

     The NatWest acquisition substantially raises our profile in the suburban
New York markets, particularly New Jersey, and brings a good mix of higher-
yielding assets and low-cost deposits that prudently leverage our growing
capital base.

     Even as these acquisitions absorbed attention, we kept up our periodic
reviews of our businesses. That led to our decision to sell Fleet Finance.
Efforts to improve its performance were becoming a distraction from our primary
strategy, and the sizable payoffs from the successful integration of Shawmut and
NatWest tipped the scale. It made more sense to seek a new owner for Fleet
Finance than to enhance its performance on our own.

     Another noteworthy accomplishment during 1995 was our definitive agreement
with Kohlberg, Kravis and Roberrs (KKR) exchanging its dual convertible
preferred stock for direct ownership of common shares. We had originally issued
the convertible shares to KKR in 1991 in exchange for acquisition capital for
the Bank of New England. We are pleased that KKR, with its reputation for astute
investments, has signaled confidence in Fleet by agreeing to take the 7.5
percent ownership position.

                                     [GRAPH]

Total Households Served by Fleet          Number of ATM Transactions
(numbers in millions)                     (numbers in millions)


- --------------------------              ------------------------------------
3.6   3.8     3.8    6.4*                 23      45     55      59      153*
                     5.0                                                  98**
                                                                          60
92     93     94     95                   91      92     93      94       95
- --------------------------              ------------------------------------
*6.4 million includes NatWest            *Includes NatWest, Shawmut and Fleet
 related Households served              **Includes Shawmut and Fleet

     The financial results of this very active year also were rewarding. We
earned $1 billion, or $3.77 per share, before special charges related to the
Shawmut, Fleet Finance, and KKR transactions. Even with these charges, we earned
$610 million last year. Because, we accounted for the Shawmut acquisition as a
pooling of interests, 1995 results reflect the shares issued in the transaction
but, because it was completed so late in the year, recognized virtually none of
the economic and strategic benefits. Even the performance ratios for 1995,
excluding the special charges, were a respectable 1.26 percent return on assets
and 16.17 percent return on realized common equity.

     Modest loan growth during 1995 confirmed the need for moving our business
mix toward fee generation. Progress on this strategy was made in our mortgage
company and our student loan processing business. We are the fourth largest
mortgage loan servicer in the United States, with $116 billion in servicing and
the largest third-party servicer of student loans, processing payments for more
than $13 billion in loans. Our solid competitive positions in both businesses
will help us sustain strong returns and take advantage of trends like
consolidation in the mortgage servicing industry.

     We also made tremendous progress in our INCITY program, which provides
credit and services particularly in low- to moderate-income neighborhoods. When
combined with similar lending programs at Shawmut, INCITY's mortgage, consumer,
and small-business loans reached $3.8 billion.

     Our strategy has made us the preeminent financial services organization in
the Northeast, serving more than three million retail customer households


<PAGE>
and 265,000 small-business customers. We set out to build a powerhouse financial
services provider in this area because we know that if we can satisfy this
challenging market of discerning and demanding customers, we will have a
remarkably solid foundation on which to build a bigger, more diverse financial
services company. We've also balanced our regional expansion with national
businesses that diversify our asset base and push us to remain innovative in
technology, efficiency, and delivery of services to customers.

     Our assessment of trends points to continuing consolidation and the
development of a relatively few nationally prominent institutions that set the
pace for the financial services industry. Their names will be as recognizable as
some of today's consumer products. The marketplace will link particular brands
with perceived levels of quality and service. These financial services leaders
will depend on technology to facilitate much of their product delivery while
their employees concentrate on consulting with customers about increasingly
complex financial decisions. These institutions will be positioned to become
their customers' full financial partner.

                                  [GRAPH]

Market Capitalization                     Dividends Declared
(dollars in billions)
(not restated)

- ----------------------------------      ------------------------------------
$3.0   $4.0   $4.6   $4.4   $10.7       $.80    $.83   $1.03   $1.40   $1.63
91     92     93     94     95          91      92     93      94      95
- ----------------------------------      ------------------------------------


     We see ourselves as stepping briskly along that path. The accomplishments
in 1995 were lifted right out of our strategic playbook. Not only did we do well
in a challenging year but we also demonstrated that we embrace the trends
shaping our industry. Every now and then life presents you with some
extraordinary propositions. The trick is to be in a position to respond to
unique opportunities when they come along. We were in that position in 1995, and
we will be ready for new opportunities in years to come.

     At Fleet we measure initiatives and opportunities by how much they further
our ability to be our customers' full financial partner. We have the good
fortune to be anchored in the challenging Northeast market and the foresight to
selectively pursue nation al businesses. The mix capably leverages Fleet's
considerable talents and investments in building a premier financial services
organization readily accessible to customers through a variety of delivery
channels.

     We recognize six dedicated individuals who retired from the Fleet and
Shawmut Boards of Directors in 1995: Lafayette Keeney, Ruth R. McMullin, John A.
Reeves, Ferdinand Colloredo-Mansfeld, Maurice Segall, and Wilson Wilde. We have
had the privilege of their keen insight and judicious advice throughout many
years.

     It takes extraordinary talent to make the strategic process look easy. We
have that at Fleet-employees with excellent skills and a penchant for winning,
an outstanding, experienced management team, and the business acumen of a
dedicated board of directors. We especially appreciate the characteristics of
the market in which we operate. We thank our shareholders and customers for
continually challenging us to meet their expectations.


/s/ Joel B. Alvord                      /s/ Terrence Murray

Joel B. Alvord                          Terrence Murray
Chairman                                President and
                                        Chief Executive Officer

<PAGE>


                           IDEALLY POSITIONED TO BE A

                             FULL FINANCIAL PARTNER

Preeminent in the Northeast and prominent in lines of business that cross
geographic borders, Fleet puts significant resources and reach at the customers'
disposal.

Therein lies the foundation for Fleet to become its customers' full financial
partner.


                                    [GRAPH]

                         TELEPHONE BANKING CALL VOLUME

                      SHAWMUT
                      NATWEST
                       (numbers in millions)

                    -------------------------------------
                       6       12      19    25      57*
                                                     42**
                                                     30

                      1991    1992    1993   1994    1995
                    -------------------------------------
                     *Includes NatWest, Shawmut and Fleet
                    **Includes Shawmut and Fleet

Fleet's strategic strength means capability to provide financial tools and
knowledge for consumers, organizations, and corporations to manage their money
through all applications, from transaction accounts to lines of credit and
investment services. Within that strength is the foundation for continued
product development in areas like insurance. It also means the capability to
meet customers' expectations of convenient access to their bank just about
anytime, from just about anywhere.

That foundation in place, reinforced by significant investments in technology,
the strategic emphasis turns to expanding customer relationships. The ability to
execute sophisticated data-based marketing helps delineate advantages of banking
with Fleet. Customer-focused communications make it easy for customers --
demographically among the most financially sophisticated and demanding in the
country -- to match their needs with Fleet capabilities.

Unparalleled capability intersecting with customer priorities. It is Fleet's
charted course for full financial partnership, particularly with the households
and corporations of the Northeast.


<PAGE>



                              [PICTURE ARTWORK]

FLEET'S extensive product offering meets the needs of the most discriminating,
- -------
financially savvy customer...



<PAGE>
                        ANCHORED IN AN UNCOMMON MARKET


If the Northeast region were an independent nation, the value of the goods and
services produced would be greater than the gross domestic product of most
countries in the world. The economic output of the concentrated Northeast holds
its own with the total economic output of countries with much larger geographic
reach and the resources associated with size.


                                  [GRAPH]
Assets Under Management
on a combined basis
(dollars in billions)

- -----------------------------------------
$34.3    $36.7    $39.9   $39.2   $44.8
1991     1992     1993    1994    1995
- -----------------------------------------




A dynamic market like the Northeast, a major U.S. financial center with a
population considerably more dense than the United States as a whole, is a
compelling market for a financial institution. The people of the Northeast are
among the most highly educated, entrepreneurial, wealthy, and financially active
found anywhere in the world. In fact, real per capital income over the last 
three years grew faster in New England than for the rest of the country overall,
and that trend is projected to continue. Another strength of the region, and a
reflection of its entrepreneurial spirit, is the more than one million small
businesses operating here.

The financial services provider that succeeds in this environment accepts the
expectation that it will innovate, invigorate, and embrace leadership. The
market is demanding. It is the market in which Fleet excels.

Dense population. Favorable demographics. Financially astute region. Can you
think of a better place to own a bank?



<PAGE>


                               [PICTURE ARTWORK]


                                 THE FRANCHISE
                                 -------------

URBANIZED REGIONS & population density can be clearly identified in this
satellite image of North America taken at night. From this vantage point, the
sheer scale of the Northeast economy & its energetic population is immediately
evident...


<PAGE>
                  CONNECTING WITH CUSTOMERS WHEREVER, WHENEVER

In a less hectic time, bank customers equated convenience with location. How
close was the neighborhood branch?

Fast-paced lifestyles add dimension to that definition. Convenience conveys time
spent productively. It assumes availability, ease of access, alternative
channels of access.

                              [GRAPH]

Efficient Branch Network
- ----------------------------------------------------------------
Fleet Branch Network            812    815    793    818     947
Branches consolidated, sold
   or divested
   (cumulative from 1991)       100    146    189    206     439

                               1991   1992   1993   1994    1995
- ----------------------------------------------------------------
Including NatWest total branches at December 31, 1995, would have been 1,222
and branches consolidated, sold or divested would have been 471 (cumulative
from 1991).



An institution that fails to deliver the convenience customers demand fails to
keep its customers. Even so, customers' expectations develop at different rates.
Across Fleet's customer base, approximately one third continue to prefer
conducting their financial business in-person, face-to-face, in our branches.
Another third gravitates to self-service options, from ATMs, by phone, or
through computer-based bank-at-home capabilities. The rest mix the two methods
according to the circumstances-driven definition of convenience.

Meeting the mandate of convenience is a resource-intensive business. For Fleet,
the ability to offer financial services through diverse distribution channels is
another path to competitive advantage. Meeting customers' expectations for
service options produces a powerful distribution network moving more products,
with more options, tailored to the specific financial preferences of individuals
and businesses.

That, in a word, is choice, which just happens to be yet another way
today's customers define convenience.

<PAGE>

                               [PICTURE ARTWORK]

MEETING DIVERSE money access needs...
                      ---------------

The increasing use of personal computers in the home is changing banking

Small BUSINESSES receive financial information at 8:00 a.m. daily
                                                  ---------

FLEET'S mobile ATM's follow the crowds...
        ------------

- - 33% of our customers prefer branches, 28% prefer self-service banking and the
balance use both...


<PAGE>
                           TECHNOLOGICALLY ADVANCED,

                            STRATEGICALLY POSITIONED


Technology enables.

Technology delivers customer choice and convenience, two essential components of
success in today's financial services market.

Customers tap Fleet's strong technological underpinnings every time they carry
out a transaction or explore more productive means of managing their financial
matters. Technology enables customers to bank with Fleet virtually any hour of
the day, from almost anywhere. Electronic tools allow precise funds management
implemented nearly at the speed of thought.

                                     [GRAPH]

Mortgage Servicing
(dollars in billions)

- -------------------------------------
$58     $63     $77     $89     $116
1991    1992    1993    1994    1995
- -------------------------------------


Fleet's effective management of support operations depends a large part on how
it approaches technology. Fleet has the scale and financial resources to make
timely, knowledge-based investments in cutting-edge developments. In an industry
that is one of the largest users of data processing, Fleet is a recognized
leader in the use of information technology.

Fleet has made technology a cornerstone of its market leadership by making
customer service its touchstone for evaluating technological opportunities.
Automation enables bankers to spend more time consulting with customers, less
time on processing. While some fret that technology rushes pell-mell into the
future, Fleet harnesses its power for improved processes, productivity, and
customer benefit. For Fleet, therefore, technology creates another competitive
advantage.



<PAGE>

INFORMATION WEEK Magazine identifies FLEET as a technology leader...
- ----------------

                               [PICTURE ARTWORK]


COMMERCIAL BANKING:  CD-ROM technology provides immediate access to check
information...

SMALL BUSINESS:  Technology has accelerated loan approvals...

MORTGAGE:  Technology will shorten response time while reducing operating
expenses...

INVESTMENT SERVICES:  Computer displays various aspects of the customer
relationship...

<PAGE>
                           FINANCIAL TABLE OF CONTENTS


MANAGEMENT'S DISCUSSION AND ANALYSIS . . . . . . . . . . . . . . . . . . . . 15


MANAGEMENT'S REPORT ON FINANCIAL STATEMENTS  . . . . . . . . . . . . . . . . 33


REPORT OF INDEPENDENT AUDITORS . . . . . . . . . . . . . . . . . . . . . . . 34


CONSOLIDATED FINANCIAL STATEMENTS

Consolidated Statements of Income  . . . . . . . . . . . . . . . . . . . . . 35

Consolidated Balance Sheets  . . . . . . . . . . . . . . . . . . . . . . . . 36

Consolidated Statements of Changes in Stockholders' Equity . . . . . . . . . 37

Consolidated Statements of Cash Flows  . . . . . . . . . . . . . . . . . . . 38

Notes to Consolidated Financial Statements . . . . . . . . . . . . . . . . . 39


SUPPLEMENTAL FINANCIAL INFORMATION

Rate/Volume Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Loan and Lease Maturity  . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Interest Sensitivity of Loans Over One Year  . . . . . . . . . . . . . . . . 59

Consolidated Average Balances/Interest Earned-Paid/Rates 1991-1995 . . . . . 60

Quarterly Summarized Financial Information . . . . . . . . . . . . . . . . . 62

Common Stock Price and Dividend Information  . . . . . . . . . . . . . . . . 62


<PAGE>

Overview

 . Fleet Financial Group (Fleet or the corporation) reported net income for 1995
of $610 million, or $1.57 per share, compared to the $849 million, or $3.09 per
share, reported in 1994. Return on assets (ROA) and return on equity (ROE) were
 .74% and 9.32%, respectively, for 1995 compared to 1.07% and 15.66%,
respectively, for 1994. Excluding the impact of special charges, earnings and
earnings per share were $1,039 million and $3.77, respectively, in 1995 compared
to $952 million and $3.48, respectively, in 1994 representing an increase of $87
million, or 9.1%. Return on assets and return on equity were 1.26% and 16.29%,
respectively, in 1995, excluding special charges.

During 1995 the corporation incurred several special charges including a $317
million (after-tax) charge for merger-related charges in connection with Fleet's
merger with Shawmut National Corporation, which was consummated on November 30,
1995, and a $112 million (after-tax) charge related to the corporation's
strategic decisions to sell Fleet Finance, Inc., the corporation's consumer
finance subsidiary located in Atlanta, Georgia, and approximately $150 million
of nonperforming loans. The corporation also incurred a $.59 reduction in
earnings per share related to the conversion of $283 million of dual convertible
preferred stock into 19.9 million shares of Fleet's common stock. This charge
did not impact net income. During 1994, the corporation incurred special charges
totaling $185 million in connection with restructuring and efficiency
improvement programs and several acquisitions.

 . Net interest income on a fully taxable equivalent (FTE) basis totaled $3.1
billion for both 1995 and 1994. The net interest margin for 1995 was 4.12%
compared to 4.30% in 1994. The decrease of 18 basis points was due principally
to an increase in the cost of interest-bearing liabilities outpacing the
increase in yields on interest-earning assets, which reflects an increasingly
competitive market for customer deposits. The impact of the narrower margin in
1995 was substantially offset by a $2.2 billion increase in the corporation's
average earning assets from $72.0 billion in 1994 to $74.2 billion in 1995.

 . The provision for credit losses was $101 million in 1995 compared to $65
million in 1994, with the increase due to an increase in net charge-offs during
1995. Net charge-offs increased by $63 million, while nonperforming assets
(NPAs) decreased $262 million, after the reclassification of $317 million of
nonperforming assets to assets held for sale or accelerated disposition.

 . Noninterest income increased 19% to $1.85 billion in 1995 compared to $1.56
billion in 1994. Noninterest income was positively impacted by increases of 10%
or more in several categories, including: mortgage banking revenue; service
charges, fees, and commissions; and investment services.

 . Noninterest expense, excluding $490 million of merger-related charges and a
$175 million loss on assets held for sale or accelerated disposition, totaled
$3.1 billion for 1995, compared to $3.0 billion in 1994, excluding $185 million
of merger and restructuring charges. The slight increase is primarily
attributable to tight expense controls that have enabled the corporation to keep
expenses essentially flat despite the completion of several acquisitions during
1995.

 . Total loans at December 31, 1995 were $51.5 billion, compared to $46.0 billion
at December 31, 1994. The increase is attributable to both acquisitions and new
originations, offset by the reclassification of $1.6 billion of loans to assets
held for sale or accelerated disposition during the fourth quarter of 1995.

 . During 1995 the corporation completed several strategic initiatives including:

   . Consummated the merger with Shawmut National Corporation, which added $21.1
     billion in loans and $21.4 billion in deposits throughout New York,
     Connecticut, and Massachusetts.

   . Signed a definitive agreement to purchase the commercial banking assets
     of NatWest Bank, N.A. This transaction is expected to close in the second
     quarter of 1996. Subsequent to the closing, the corporation is expected to
     have approximately $90 billion in assets, reflecting a reduction in the
     combined corporation's total assets as lower return assets, primarily
     securities, are liquidated and the proceeds are used to pay down higher
     cost borrowings.

   . Exchanged Kohlberg, Kravis and Roberts' (KKR) ownership interest in
     Fleet's Massachusetts and Connecticut bank franchises, represented by its
     holdings of dual convertible preferred stock, into direct ownership of
     Fleet common stock. This will allow Fleet to efficiently integrate its
     banking operations with those acquired from Shawmut.

   . Completed four other acquisitions: NBB Bancorp, Plaza Home Mortgage
     Corporation, Northeast Federal Corporation, and the Business Finance
     Division of Barclays Business Credit, Inc.

   . Announced the decision to sell the assets of Fleet Finance, as this
     consumer finance company no longer fits the core strategic business plan of
     the corporation.

   . Repurchased the 19% publicly held shares of Fleet Mortgage Group's common
     stock, the corporation's mortgage banking subsidiary.



<PAGE>
INCOME STATEMENT ANALYSIS

Net Interest Income
- ----------------------------------------------------------
Year ended December 31
Dollars in millions
FTE basis                   1995        1994        1993
- ----------------------------------------------------------
Interest income             $6,025      $5,208      $5,040
Tax-equivalent adjustment       44          52          46
Interest expense             3,005       2,161       1,917
- ----------------------------------------------------------
Net interest income         $3,064      $3,099      $3,169
- ----------------------------------------------------------


     Net interest income on an FTE basis for the year ended December 31, 1995,
decreased $35 million compared to 1994, due primarily to a reduction in net
interest margin. However, the negative impact of the reduction in net interest
margin was substantially offset by growth in the corporation's average earning
assets from $72.0 billion in 1994 to $74.2 billion in 1995. Increases in average
interest-earning assets were principally the result of growth in the
corporation's loan and lease portfolio due to both acquisitions and new
originations.

Net Interest Margin and Interest-Rate Spread
- --------------------------------------------------------------------------
Year ended December 31                 1995                    1994
- --------------------------------------------------------------------------
Taxable-equivalent rates       Average                 Average
Dollars in millions            Balance      Rate       Balance      Rate
- --------------------------------------------------------------------------
Money market instruments          $987      6.30%         $588      4.99%
Securities                      20,515      6.18        25,710      5.92
Loans and leases                51,043      9.03        44,102      8.17
Mortgages held for resale        1,459      7.96         1,322      6.90
Other                              176      2.27           265      1.89
- --------------------------------------------------------------------------
Total interest-earning assets   74,180      8.17        71,987      7.29
- --------------------------------------------------------------------------
Deposits                        43,120      4.00        40,113      2.92
Short-term borrowings           14,046      5.69        15,355      4.07
Long-term debt                   6,581      7.26         5,383      6.76
- --------------------------------------------------------------------------
Total interest-bearing
liabilities                     63,747      4.71        60,851      3.55
- --------------------------------------------------------------------------
Interest-rate spread                        3.46                    3.74
Interest-free sources of funds  10,433                  11,136
- --------------------------------------------------------------------------
Total sources of funds         $74,180      4.05%      $71,987      2.99%
Net interest margin                         4.12%                   4.30%
- --------------------------------------------------------------------------

     The net interest margin for 1995 decreased 18 basis points to 4.12%
compared to 4.30% for 1994, primarily due to the increase in cost of interest-
bearing liabilities outpacing the increase in yields on interest-earning assets
reflecting an increasingly competitive market for customer deposits. Offsetting
the negative impact of increasing funding costs was a more favorable mix of
interest-earning assets as the corporation has replaced lower-yielding
securities with higher-yielding loans through acquisitions and new loan
origination activity. Average securities represented 27.7% of average interest-
earning assets in 1995 compared to 35.7% in 1994, while higher-yielding loans
represented 68.8% of average interest-earning assets in 1995 compared to 61.3%
in 1994.

     Average securities decreased $5.2 billion in 1995 resulting from the
corporation's repositioning program aimed at reducing the average maturity of
the securities portfolio coupled with a shifting of funds to higher-yielding
loans and leases.

                              [GRAPH]



Percentage Composition of Average Interest-Earning Assets
- ---------------------------------------------------------

            Securities     Loans & Leases      Other
            ----------     --------------    ---------
1995           27.7%            68.8%           3.5% 
1994           35.7%            61.3%           3.0% 

     Average loans increased from $44.1 billion at December 31, 1994, to $51.0
billion at December 31, 1995. This $6.9 billion increase primarily reflects
growth in the commercial and residential loan portfolios due to both new
origination activity and acquisitions. In addition, the corporation's leasing
portfolio increased $740 million, or 50%, due to higher lease volume.

     The average balance of mortgages held for resale increased approximately 
$137 million as a result of a more favorable interest-rate environment for 
mortgage refinancing during the latter portion of 1995 and the resultant 
positive impact on mortgage loan production.

     Average deposits increased to $43.1 billion at December 31, 1995, from
$40.1 billion a year ago due primarily to acquisitions. The interest rate paid
on average deposits was 4.00% in 1995 compared to 2.92% in 1994 as a result of
both a more competitive consumer marketplace and higher average interest rates
in 1995 compared to 1994.

     Average short-term borrowings decreased $1.3 billion from $15.4 billion at
December 31, 1994. This decrease corresponds to an increase of $1.2 billion in
average long-term debt. Higher average interest rates in 1995 caused a 162
basis-point increase in the rate paid on short-term borrowings in 1995 and a 50
basis point increase in long-term debt rates.

     The contribution of 66 basis points to the net interest margin from
interest-free sources during 1995 increased slightly from 56 basis points in
1994. Although the balance of average interest-free sources of funds decreased
from $11.1 billion in 1994 to $10.4 billion in 1995, the 10 basis point increase
results from interest-free sources of funds becoming more valuable during
periods of higher interest rates.

<PAGE>

Noninterest Income
- -----------------------------------------------------------------------
Year ended December 31
- -----------------------------------------------------------------------
Dollars in millions                         1995      1994      1993
- -----------------------------------------------------------------------
Mortgage banking revenue                    $511        $391      $445
Service charges, fees, and commissions       492         438       423
Investment services revenue                  322         294       291
Student loan servicing fees                   72          54        51
Trading revenue                               39          32        35
FDIC loan administration fees                 23          52        45
Brokerage fees and commissions                21          18        23
Insurance                                     15          15        19
Other noninterest income                     323         262       256
Securities available for sale gains (losses)  32          (1)      295
- -----------------------------------------------------------------------
Total noninterest income                  $1,850      $1,555    $1,883
- -----------------------------------------------------------------------

     Noninterest income totaled $1.85 billion for 1995, up nearly 20% when
compared to $1.56 billion for 1994 with increases of 10% or more noted in
several lines of business, most notably mortgage banking where revenues of $511
million in 1995 represented a 31% increase over 1994 results.

Mortgage Banking Revenue
- --------------------------------------------------------------------
Year ended December 31
Dollars in millions                         1995      1994      1993
- --------------------------------------------------------------------
Net loan servicing revenue                  $342      $285      $243
Mortgage production revenue                   98        31       176
Gains on sales of mortgage servicing          71        75        26
- --------------------------------------------------------------------
Total mortgage banking revenue              $511      $391      $445
- --------------------------------------------------------------------

     The 31% increase in mortgage banking revenue is largely due to higher
mortgage production revenue, which increased from $31 million in 1994 to $98
million in 1995. Such revenue includes income derived from the loan origination
process and net gains on sales of mortgage loans, both of which have been
positively impacted by a more favorable interest-rate environment as Fleet
originated approximately $13 billion of mortgage loans in 1995. Mortgage
production revenue was also positively impacted by the corporation's adoption of
Financial Accounting Standards Board (FASB) Statement of Financial Accounting
Standards (SFAS) No. 122, "Accounting for Mortgage Servicing Rights," as of
April 1, 1995. In accordance with SFAS No. 122, the corporation capitalizes a
portion of the total cost of mortgage loans originated as originated mortgage
servicing rights (OMSRs) with the remaining cost allocated to the loan balance.
The incremental impact of capitalizing OMSRs resulted in an increase of $50
million in mortgage production revenue during 1995. Additionally, net loan
servicing revenue increased 20% from $285 million in 1994 to $342 million in
1995 due to a 30% increase in the corporation's loan servicing portfolio from
$89 billion at December 31, 1994, to $116 billion at December 31, 1995. The
increase in the mortgage servicing portfolio is due to $25 billion of
acquisitions of servicing rights during 1995, as well as originations of
mortgage loans by FMG and correspondent lenders.

     Service charges, fees, and commissions, which consist primarily of cash
management services, electronic banking fees, and other transaction-related fees
totaled $492 million in 1995 compared to $438 million in 1994, an increase of
12%. This increase was primarily attributable to various fee enhancement
programs implemented during the latter part of 1994 and early 1995 as part of
the corporation's efficiency improvement program.

     Investment services revenue was $322 million in 1995 compared to $294
million in 1994, an increase of $28 million, or 10%. The increase in investment
services revenue is attributable to an increase in assets under management and
administration from $148 billion at December 31, 1994, to $156 billion at
December 31, 1995, coupled with strong stock and bond markets in 1995, which
increased the value of the assets on which management fees are based. Investment
services revenue comprises primarily personal asset management fees, which
include services provided to meet the unique financial needs of affluent
individuals with custom portfolio management and trust services. Personal asset
management fees also include mutual funds revenue, which is derived from
managing the $7.8 billion Galaxy family of mutual funds. Other components of
investment services revenue include fees generated from providing investment
management, record keeping, plan administration, and fiduciary services to
employee benefit plans, and revenue earned from Fleet's endowment and foundation
management and corporate trust divisions.

Trading Revenue
- --------------------------------------------------------------------
Year ended December 31
Dollars in millions                         1995      1994      1993
- --------------------------------------------------------------------
Interest-rate contracts                   $   5     $   5     $   2
Debt securities                              19        16        27
Foreign exchange contracts                   15        11         6
- --------------------------------------------------------------------
Total trading revenue                     $  39     $  32     $  35
- --------------------------------------------------------------------

     Trading revenue of $39 million increased $7 million compared to the $32
million recorded in 1994. Modest improvements were noted in both debt securities
and foreign exchange trading.

     The $18 million increase in student loan servicing fees in 1995 is
attributable to additional accounts added under the federal government's direct
student lending program at the corporation's student loan subsidiary, AFSA Data
Corp.

     Federal Deposit Insurance Corporation (FDIC) loan administration fees
decreased $29 million during 1995 to $23 million as the pool of loans being
administered for the FDIC was resolved in 1995. The contract relating to FDIC
loan administration fees expired on December 31, 1995. As a result, the
corporation does not anticipate revenues from this source in 1996.

     Fleet's brokerage fees and commissions increased $3 million due primarily
to favorable market conditions in the stock markets during 1995.


<PAGE>
     The corporation recognized $32 million of net gains on sales of securities
in 1995, compared to $1 million of net securities losses in 1994. The increase
in securities gains is the result of a favorable interest-rate environment in
1995 as an improving bond market coupled with declining interest rates resulted
in a positive impact on the valuation of the corporation's securities portfolio.
The likelihood of profitability of any such sales in the future cannot be
predicted.

     Other noninterest income increased $61 million from $262 million in 1994 to
$323 million in 1995. Included in other noninterest income is approximately $77
million of net gains attributable to interest-rate contracts used in managing
prepayment risk associated with the corporation's mortgage servicing portfolio
compared to $6 million of net losses in 1994. These gains were fully offset by
an increase in the amortization expense of mortgage servicing rights (refer to
Noninterest Expense and Asset/Liability Management sections for additional
information). Other noninterest income in 1995 compared to 1994 also included
increases in tax processing fees of $18 million, increased gains on sale of
loans of $14 million, and an increase of $30 million in gains related to the
corporation's equity capital business. Due to the volatility of the fair value
of investments relating to the corporation's equity capital business the
likelihood of any further net gains or losses in the future cannot be predicted.
The impact of these positive items were offset by the receipt of $60 million of
interest relating to a tax settlement with the Internal Revenue Service (IRS)
and a $13 million gain on the sale of Fleet Factors, the corporation's factoring
business, both of which occurred in 1994.

Noninterest Expense
- ----------------------------------------------------------------
Year ended December 31
Dollars in millions                     1995      1994      1993
- ----------------------------------------------------------------
Employee compensation and benefits    $1,448    $1,428    $1,529
Occupancy                                250       265       280
Equipment                                209       188       188
Mortgage servicing rights amortization   190        90       247
Intangible assets amortization           105        65        60
Legal and other professional             102        95       100
Marketing                                 93        84        75
FDIC assessment                           67       114       128
Telephone                                 61        54        57
Printing and mailing                      58        54        54
Office supplies                           51        43        49
Travel and entertainment                  41        36        34
OREO expense                              15        51       163
Other                                    380       393       454
- ----------------------------------------------------------------
  Total noninterest expense,
    excluding special charges          3,070     2,960     3,418
Loss on assets held for sale or
  accelerated disposition                175         -         -
Merger and restructuring related charges 490       185       161
- -----------------------------------------------------------------
Total noninterest expense             $3,735    $3,145    $3,579
- -----------------------------------------------------------------

     Total noninterest expense, excluding special charges, was $3,070 million in
1995 and $2,960 million in 1994. The $110 million increase, or approximately 4%,
was predominantly due to acquisitions completed during the year coupled with a
$100 million increase in the amortization of mortgage servicing rights. 

     Employee compensation and benefits increased $20 million, or 1.4%, to 
$1,448 million in 1995. The slight increase is attributable to several 
acquisitions taking place in 1995 as well as normal salary and benefit 
increases. This increase was offset by reductions in personnel from management 
cost-savings initiatives undertaken during 1994 and 1995, and savings associated
with acquisition consolidations as full-time equivalent employees has decreased 
slightly to 30,800 at December 31, 1995, despite four acquisitions completed 
during 1995.

     The $100 million increase in mortgage servicing rights (MSRs) amortization
is due primarily to an increase in the servicing portfolio from $89 billion at
December 31, 1994, to $116 billion at December 31, 1995, and an increase in
prepayment activity during 1995. High prepayment activity combined with
projections of future prepayment activity adversely affected the value of FMG's
mortgage servicing assets, which resulted in increased amortization of mortgage
servicing rights during the year. Prepayments in excess of those anticipated at
the time MSRs are recorded result in decreased anticipated future net servicing
income. Such decreases in expected future net servicing income did result in
accelerated amortization and/or impairment of MSRs. The corporation's net
earnings and future net earnings could be adversely affected by unanticipated
prepayments of the mortgage loans underlying its MSRs. However, the corporation
has established economic hedges against a substantial portion of MSRs to protect
its value.

     Intangible assets amortization increased $40 million from 1994 as goodwill
and core deposit intangible assets were recorded in connection with several
acquisitions during 1995, including the repurchase of the 19% of publicly held
FMG common stock.

     Marketing expense increased 11% from 1994 to 1995 resulting from promotions
relating to several new business initiatives undertaken during 1995, including
several credit card programs, as well as promotions undertaken in connection
with the Shawmut merger.

     FDIC assessment fees decreased $47 million as the FDIC reduced the deposit
premium effective June 1, 1995 from twenty-three cents to four cents per $100 of
domestic deposits. The FDIC has announced that the deposit premium will be
eliminated for well-capitalized banks, effective January 1, 1996. However, the
corporation has $3.5 billion of deposits insured by the Savings Association
Insurance Fund (SAIF) that are 




<PAGE>

still subject to deposit charges.

     Other real estate owned (OREO) expense decreased more than 70% due to a
reduction in write-downs of OREO property of $36 million from the $51 million
recorded in 1994. The decline in OREO expense during this period reflects the
decline in the level of foreclosed properties and repossessed equipment, the
stabilization of property values in the corporation's primary markets, and the
continued effective management of these assets. 

     Merger-related charges of $490 million were recorded in 1995 in connection
with the Shawmut merger. The merger-related charges are direct incremental costs
associated with the Shawmut merger and are presented in the table below:

Merger-Related Charges
- --------------------------------------------
Year ended December 31
Dollars in millions                     1995
- --------------------------------------------
Personnel                               $270
Facilities                               115
Data processing                           60
Other merger expenses                     45
- --------------------------------------------
Total                                   $490
- --------------------------------------------

     Personnel charges relate primarily to the costs of employee severance, the
costs related to the termination of certain employee benefit plans and employee
assistance for separated employees. Facilities charges are the result of the
consolidation of branch offices as well as back-office operations, and consist
of lease-termination costs, writedowns of owned properties, and other
facilities-related costs. Data processing costs consist primarily of the write-
off of duplicate or incompatible systems hardware and software. Other merger
expenses consist primarily of transaction-related costs, such as professional
and other fees.

     Merger-related charges of $101 million were also recorded in 1994 to
reflect the integration of certain acquisitions. The merger-related charges
included: $19 million for personnel charges; $39 million for the closure of
branches and facilities, and lease-termination costs; $11 million of
transaction-related costs; and $32 million of other costs representing the sale
of certain assets as well as other merger-related costs.

     Charges totaling $84 million were recorded in 1994, in connection with a
program to restructure the corporation's banking and mortgage operations. These
programs were intended to enhance the corporation's competitive position through
a comprehensive review of its operations. Refer to Note 8 of the Notes to the
Consolidated Financial Statements for further information regarding the
corporation's merger and restructuring accruals.

     The corporation also incurred a loss on assets held for sale or accelerated
disposition in the fourth quarter of 1995 as a charge of $175 million was
recorded relating to the corporation's decisions to sell Fleet Finance and
approximately $150 million of certain nonperforming assets from the
corporation's banking franchise that have been identified for accelerated
disposition. These nonperforming assets are primarily commercial and commercial
real estate loans. The charge was taken in order to reduce these assets to the
lower of cost or estimated market value. 

Income Taxes

     In 1995, the corporation recognized income tax expense of $424 million, an
effective rate of 40.9%. Tax expense for 1994 was $531 million, an effective tax
rate of 38.2%. The higher effective rate during 1995 was primarily attributable
to nondeductible merger-related costs and increased amortization of goodwill.
Deferred tax assets, net of the valuation reserves, are expected to be realized
from the recognition of future taxable income, and the reversal of existing
deferred tax liabilities. For further information concerning the corporation's
provision for income taxes, refer to Note 14 of the Notes to the Consolidated
Financial Statements.

Earnings by Subsidiary
- --------------------------------------------------------
Year ended December 31
Dollars in millions                     1995      1994
- --------------------------------------------------------
Banking Group:
  Massachusetts                           $338      $329
  Connecticut                              225       230
  Rhode Island                             145       145
  New York                                 140       178
  Maine                                     44        34
  New Hampshire                             43        40

- --------------------------------------------------------
Total Banking Group                        935       956
- --------------------------------------------------------
Financial Services Group:
  Fleet Mortgage Group(a)                   86        55
  Fleet Credit Corp.                        23        20
  Fleet Private Equity                      16         3
  AFSA Data Corp.                            9         5
  Fleet Capital                              6         -
  Fleet Finance                            (73)       (31)
  Other Financial Services                  13          5
- ---------------------------------------------------------
  Total Financial Services Group            80         57
- ---------------------------------------------------------
  Parent                                   (88)       (44)
  Merger and restructuring-related charges(317)      (120)
- ---------------------------------------------------------
Total                                     $610       $849
- ---------------------------------------------------------

(a)Net of minority interest of $2 million and $12 million, for the years ended
   December 31, 1995 and 1994, respectively.



<PAGE>     
     The Banking Group earned $935 million in 1995 compared to $956 million in
1994, primarily due to a loss of $37 million (after-tax) recorded as a result of
the corporation's decision to sell certain nonperforming assets during 1995. Net
interest income decreased $26 million due to an increasingly competitive market
for deposits offset in part by a $2 billion increase in average interest-earning
assets. The Banking Group experienced a $52 million increase in the provision
for credit losses as net charge-offs increased $72 million to $254 million in
1995. Noninterest income increased $127 million primarily as a result of growth
in service charges and investment services revenue due to fee-enhancement
initiatives. Partially offsetting these increases was a $29 million decrease in
FDIC loan administration fees as the pool of loans being administered for the
FDIC was resolved as of December 31, 1995. Noninterest expenses increased
slightly as increased operating costs due to acquired institutions were
substantially offset by the successful implementation of several cost-cutting
strategies, coupled with lower OREO expense and reduced FDIC premiums.

     The Financial Services Group's earnings increased $23 million in 1995.
Fleet Mortgage Group (FMG) contributed income of $86 million in 1995, an
increase of $31 million. As previously discussed, increased loan servicing
revenue and mortgage production revenue contributed to the improved earnings,
partially offset by higher mortgage servicing rights amortization.

     Fleet Credit Corp. reported net income of $23 million, representing a $3
million increase compared to 1994. Increased earnings were primarily due to an
increase of 50% in the leasing portfolio as a result of new origination
activity, partially offset by a $4 million loss due to the aforementioned charge
taken to reflect the reclassification of certain nonperforming assets to held
for sale or accelerated disposition.

     Fleet Private Equity (also known as Fleet Equity Partners) had net income
of $16 million for 1995, compared to $3 million for 1994. Results for 1995
included $36 million of gains on equity capital investments compared to $6
million in 1994. During 1995, Fleet Private Equity added approximately $75
million of new investments resulting in total investments of $180 million at
December 31, 1995.

     Fleet Capital, the corporation's asset-based lending subsidiary, earned $6
million in 1995. Fleet Capital, formerly the Business Finance Division of
Barclays Business Credit, Inc., was acquired in January 1995.

     AFSA Data Corp., the corporation's student loan servicing subsidiary, is
the nation's largest third-party servicer of student loans, servicing in excess
of 3.5 million accounts with more than $13 billion in total loans serviced. 
AFSA's earnings increased to $9 million for the year ended December 31,
1995, reflecting continued growth in student loan products as well as cost
efficiencies.

     Fleet Finance lost $73 million in 1995 compared to a $31 million loss
recognized in 1994. This loss is primarily the result of the charge taken in
connection with the corporation's strategic decision to sell Fleet Finance.
Substantially all of Fleet Finance's assets have been reclassified to assets
held for sale or accelerated disposition.

     Earnings at Fleet's other financial services companies, which include the
corporation's brokerage, government securities businesses, and alternative
mortgage financing business increased $8 million to $13 million in 1995.

     The parent company's net loss of $88 million in 1995 exceeded 1994's net
loss by $44 million primarily due to the recognition in 1994 of $60 million of
interest received in a tax settlement with the IRS.

Lines of Business

     Fleet is managed functionally by major lines of business. At the center of
the corporation's management accounting process is a profitability measurement
system that produces financial results for each of these business lines. The
profitability measurement system uses a rigorously derived set of principles
that ensure business line financial results reflect the underlying economics of
each business unit.

     At this time, there is no authoritative source to promulgate uniform
standards for management accounting practices as there is for financial
accounting principles. As such, Fleet's line of business results may not be
directly comparable with similar information from other financial institutions.
Management accounting methodologies are periodically refined and results may be
restated from time to time to reflect profitability measurement system
enhancements and organizational changes. The line of business results presented
reflect the company's most recent methodological enhancements as well as
significant changes made during 1995 to the corporation's organizational
structure following the Shawmut merger.

     The corporation is managed along the following major lines of business:
Financial Services and National Consumer, Commercial Financial Services,
Consumer and Investment Services, and Treasury/Asset Collection/Equity Capital.

     The business line results reflect performance on a risk-adjusted basis.
Capital is attributed to each business line based on the inherent risk in that
unit. Provision for credit losses is

<PAGE>
allocated based on the credit profile of the loans and leases in a particular
business line. Assets, liabilities, and assigned capital are match funded to
minimize interest-rate risk in the business lines and centralize that exposure.
Because of Fleet's integrated operations, management accounting methodologies
allocate expenses incurred by support units such as operations, technology, and
overhead to business lines. Business line results are presented on a fully
taxable equivalent basis and net income is shown after application of effective
tax rates by business line.

Selected Financial Highlights by Line of Business
<TABLE><CAPTION>
- -----------------------------------------------------------------------------------------------------------------
Year ended December 31, 1995              
                                                                                                          Average
                                                           Net                             Average      Loans and
Dollars in millions                       Revenues(a)   Income        ROE        ROA        Assets         Leases
- -----------------------------------------------------------------------------------------------------------------
<S>                                        <C>        <C>            <C>       <C>       <C>            <C>     
Financial Services and National Consumer   $    994   $    159       20.18%     2.55%     $  6,214       $  1,136
Commercial Financial Services                 2,387        195       15.07       .76        25,681         24,304
Consumer and Investment Services              2,093        382       24.91      2.39        15,962         13,501
Treasury/Asset Collection/Equity Capital      2,244        109       18.99       .32        33,631         10,472
All other (b)                                  --          203       11.89      N/M           (582)          --
Merger-related charges and other
nonrecurring items                              201       (438)        N/M      N/M          1,821          1,630
- -----------------------------------------------------------------------------------------------------------------
Total                                      $  7,919   $    610        9.32%      .74%     $ 82,727       $ 51,043
- -----------------------------------------------------------------------------------------------------------------
</TABLE>

(a)  Calculated on an FTE basis. 

(b)  All other includes differences between legal and economic allocations of
     loan loss provision, credit reserve, and equity.

Financial Services and National Consumer

     The Financial Services and National Consumer business line earned $159
million in 1995. Financial Services and National Consumer includes government
banking, financial institutions, mortgage banking, national consumer lending,
and processing businesses. For 1995, Financial Services and National Consumer
had an ROA of 2.55% and an ROE of 20.18%.

Commercial Financial Services

     Commercial Financial Services contributed $195 million of earnings in 1995.
With average loans and leases of more than $24 billion, Commercial Financial
Services had an ROA of .76% and ROE of 15.07%. This business line provides a
full range of services to national, middle-market and commercial real estate
customers as well as certain specialty businesses, including leasing, media, and
precious metals. Also included is Fleet Capital, a national asset-based lending
business that was acquired in January 1995. Commercial Financial Services earned
$225 million for an ROA of .88% and ROE of 17.43%, excluding the premium
associated with the acquisition of Fleet Capital.

Consumer and Investment Services

     Consumer and Investment Services contributed $382 million of earnings in
1995. Consumer and Investment Services includes retail banking, small business
banking, credit card products, personal financial services, and investment
services. The major provider of funding for the company with average deposits of
almost $38 billion, the Consumer and Investment Services unit had an ROA of
2.39% and an ROE of 24.91%.

Treasury/Asset Collection/Equity Capital

     This unit generated earnings of $109 million in 1995. This unit includes
the treasury function, which manages the corporation's securities and
residential mortgage portfolios, trading operations, asset/liability management
function, and the wholesale funding needs of the corporation. This unit also
includes two fee-based businesses: Fleet Equity Partners and RECOLL Management
Corporation. Fleet Equity Partners provides venture capital financing and earned
$16 million in 1995. RECOLL Management Corporation provides distressed asset
management services, primarily to the FDIC. RECOLL earned $13 million in 1995.
The contract relating to FDIC loan administration expired on December 31, 1995.
As a result, the corporation does not anticipate such revenues in 1996.

<PAGE>

Balance Sheet Analysis
Securities
<TABLE><CAPTION>

December 31                                     1995                1994                1993
Dollars in millions                       Amortized Market    Amortized Market    Amortized Market
                                          Cost      Value     Cost      Value     Cost      Value
- -----------------------------------------------------------------------------------------------------
<S>                                        <C>       <C>       <C>       <C>       <C>       <C>
Securities available for sale:
   U.S. Treasury and government agencies   $ 7,891   $ 7,889   $ 3,851   $ 3,667   $ 7,511   $ 7,686
   Mortgage-backed securities                8,457     8,470     8,352     7,898     8,238     8,434
   Other debt securities                     1,621     1,662       180       179       250       257
- -----------------------------------------------------------------------------------------------------
     Total debt securities                  17,969    18,021    12,383    11,744    15,999    16,377
   Marketable equity securities                359       393       360       356       419       438
   Other securities                            119       119       150       150        93        93
- -----------------------------------------------------------------------------------------------------
     Total securities available for sale   $18,447   $18,533   $12,893   $12,250   $16,511   $16,908
- -----------------------------------------------------------------------------------------------------
Securities held to maturity:
   U.S. Treasury and government agencies   $     7   $     7   $ 1,980   $ 1,864   $ 1,746   $ 1,743
   Mortgage-backed securities                 --        --       4,158     3,924     3,677     3,735
   State and municipal                         687       695       843       842       734       748
   Other debt securities                       104        80     1,910     1,822     1,774     1,796
- -----------------------------------------------------------------------------------------------------
     Total securities held to maturity     $   798   $   782   $ 8,891   $ 8,452   $ 7,931   $ 8,022
- -----------------------------------------------------------------------------------------------------
Total securities                           $19,245   $19,315   $21,784   $20,702   $24,442   $24,930
- -----------------------------------------------------------------------------------------------------
</TABLE>


     The total amortized cost of the securities portfolio decreased $2.5 billion
to $19.2 billion at December 31, 1995. This decrease resulted from the
corporation's repositioning program aimed at reducing the average maturity of
the securities portfolio coupled with a shifting of funds to higher-yielding
loans and leases. The shift in the components of the securities portfolio is due
to a strategy to shorten the duration of the overall portfolio's maturity by
replacing longer-term mortgage-backed securities with shorter-term U.S. Treasury
and government agencies securities. During the fourth quarter of 1995 the
corporation reclassified substantially all of its securities held to maturity to
securities available for sale as the FASB permitted a one-time opportunity for
institutions to reassess the appropriateness of the designations of all
securities.

     At December 31, 1995, the securities available for sale portfolio had net
unrealized gains of $86 million compared to net unrealized losses of $643
million at December 31, 1994. The $729 million improvement is attributable to
declining interest rates and the strong performances in both the stock and bond
markets during 1995.

Loans and Leases

     Loan and lease portfolios inherently include credit risk. Fleet attempts to
control such risk through review processes that include careful analysis of
credit applications, portfolio diversification, and ongoing examinations of
outstandings and delinquencies. Fleet strives to identify potential classified
assets early, to take charge-offs promptly based on realistic assessments of
probable losses, and to maintain strong loss reserves. The corporation's
portfolio is well-diversified by borrower, industry, and product, thereby
reducing risk.

     Total loans and leases increased $5.5 billion to $51.5 billion at December
31, 1995. Total loans and leases at December 31, 1995, reflects the
reclassification of $1.6 billion of loans, primarily real estate and consumer
loans, to assets held for sale or accelerated disposition during the fourth
quarter of 1995 in connection with the corporation's initiative to sell the
assets of Fleet Finance as well as $150 million of nonperforming loans from its
banking franchise. The $5.5 billion increase in total loans and leases
represented an increase of approximately 12% and was attributable to new loan
originations across all banking franchises as well as various acquisitions
throughout 1995.


                                 [GRAPH]


Loan Portfolio Composition
(Dollars in billions)
- ------------------------------------------------------------------------------
         Consumer  Residential  C&I     CRE      Leases   Total
         --------  -----------  ---     ---      ------   -----
1995     23.2      11.5         9.6     2.2      5.0      $51.5 
1994     19.7      8.5         10.9     1.5      5.4      $46.0 


     Significant increases were noted in the commercial, residential real
estate, and leasing portfolios. Excluding loans obtained from acquisitions and
the reclassification of loans to assets held for sale or accelerated
disposition, total loans and leases increased $2.1 billion, or approximately
5.0%.


<PAGE>
Commercial and Industrial
- -------------------------------------------------------
December 31
Dollars in millions                      1995      1994
- -------------------------------------------------------
Bank and insurance                     $2,007    $2,208
Communications                          1,901     2,094
Real estate/construction/contractors    1,557     1,771
Transportation                          1,498     1,265
Precious metals/jewelry                 1,467     1,082
Business services                       1,254     1,051
Healthcare                              1,246     1,256
Machine and equipment                   1,219       624
Retail                                  1,168       768
Tourism and entertainment               1,076       776
Food distribution and production          978     1,107
Apparel and textiles                      961       736
Printing and publishing                   834       562
Energy production and distribution        827       812
Home furnishings and durable goods        703       266
Forest products                           656       531
Plastics and rubber                       600       404
Agriculture                               581       487
Other                                   2,718     1,875
- -------------------------------------------------------
Total                                 $23,251   $19,675
- -------------------------------------------------------

     Commercial and industrial loans increased $3.6 billion to $23.3 billion at
December 31, 1995, as new loan originations have occurred across nearly all
banking franchises. Commercial and industrial borrowers consist primarily of
middle-market corporate customers and are well-diversified as to industry and
companies within each industry, thereby mitigating risk. The acquisition of
Fleet Capital in 1995 added approximately $2.3 billion of commercial and
industrial loans.

Consumer and Residential Real Estate
- -------------------------------------------------------
December 31
Dollars in millions                      1995      1994
- -------------------------------------------------------
Residential real estate               $11,475   $ 8,529
Home equity                             4,791     6,007
Credit card                             1,588     1,474
Student loans                           1,179     1,156
Installment/other                       1,998     2,256
- -------------------------------------------------------
Total                                 $21,031   $19,422
- -------------------------------------------------------

     Approximately 77% of the consumer and residential real estate portfolio
represented loans secured by residential real estate, including second mortgage
and home equity loans and lines of credit.

     Outstanding residential real estate loans secured by one-to-four-family
residences were $11.5 billion at December 31, 1995, compared to $8.5 billion at
December 31, 1994. The $3.0 billion, or 35%, increase is primarily attributable
to the acquisition of NBB Bancorp in January 1995, as well as loan purchases by
various banking subsidiaries. Except for selected programs, such as loans
obtained through business acquisitions or held for asset/liability management
purposes, residential mortgage loans are generally originated by FMG and sold in
the secondary market.

     Home equity loans decreased from $6.0 billion at December 31, 1994, to $4.8
billion at December 31, 1995, primarily the result of the reclassification of
$1.5 billion of such loans to assets held for sale or accelerated disposition.

     Credit card outstandings increased $114 million to $1.6 billion at 
December 31, 1995. The increase was due to new originations resulting from 
special promotions, including cobranding arrangements with major retailers.

     The corporation manages the risk associated with most types of consumer
loans by utilizing uniform credit standards when extending credit, together with
enhanced computer systems that streamline the process of monitoring
delinquencies and assisting in customer contact.

Commercial Real Estate-Product Diversification
- -------------------------------------------------------
December 31
Dollars in millions                      1995      1994
- -------------------------------------------------------
Retail                                 $1,159    $1,225
Apartments                              1,137     1,102
Office                                  1,077     1,223
Industrial                                444       436
Hotel                                     220       284
Land                                       85       131
Condominiums                               85        81
Residential                                62        75
Other                                     751       898
- -------------------------------------------------------
Total                                  $5,020    $5,455
- -------------------------------------------------------

     Commercial real estate loans decreased $435 million to $5.0 billion at
December 31, 1995. The 8% decrease is primarily due to an increasingly
competitive marketplace coupled with Fleet's stringent credit quality standards.
The decrease also includes a reclassification of $79 million of commercial real
estate loans to assets held for sale or accelerated disposition.

     Lease financing totaled $2.2 billion at December 31, 1995, compared to $1.5
billion at December 31, 1994. This increase in lease financing is primarily
attributable to increased volume obtained through geographic expansion and
specialization in targeted industries. The corporation provides lease financing
for mid-to large-sized equipment acquisitions.

<PAGE>
Nonperforming Assets

Nonperforming Assets(a)
- ------------------------------------------------------------------------------
                              Commercial  Commercial
                                     and        Real
Dollars in millions           Industrial      Estate     Consumer       Total
- ------------------------------------------------------------------------------
Nonperforming loans and leases:
   Current or less than
    90 days past due               $124      $ 21         $ 12           $157
   Noncurrent                       116        51          116            283
   OREO                               4        40           15             59
- ------------------------------------------------------------------------------
Total NPAs at 
  December 31, 1995                $244      $112         $143           $499
- ------------------------------------------------------------------------------
Total NPAs 
  at December 31, 1994             $236      $261         $264           $761
- ------------------------------------------------------------------------------

(a)  Throughout this document, NPAs and related ratios do not include loans
     greater than 90 days past due and still accruing interest ($198 million and
     $139 million at December 31, 1995 and 1994, respectively), or assets
     subject to federal financial assistance ($28 million and $59 million at
     December 31, 1995 and 1994, respectively). NPAs and related ratios at
     December 31, 1995, also do not include $317 million of NPAs classified as
     held for sale or accelerated disposition ($46 million of commercial and
     industrial, $77 million of commercial real estate and $194 million of
     consumer).

     Nonperforming assets (NPAs) decreased $262 million, or 34%, to $499 million
at December 31, 1995, primarily due to the reclassification of $317 million of
certain NPAs during the fourth quarter of 1995. These assets, primarily real
estate and consumer loans, were reclassified to assets held for sale or
accelerated disposition. Excluding this reclassification, NPAs would have been
$816 million, an increase of $55 million from $761 million at December 31, 1994,
which is reflective of acquisitions and the economy in the Northeast during
1995. During 1995, NPAs additions were $956 million, a 36% increase over 1994.
This increase is primarily attributable to increases in consumer loan NPAs,
principally Fleet Finance, and commercial and industrial NPAs. Reductions in
NPAs during the year were primarily attributable to payments, loan charge-offs,
and sales.

Activity in Nonperforming Assets
- ---------------------------------------------------------------------------
Year ended December 31
Dollars in millions                                          1995      1994
- ---------------------------------------------------------------------------
Balance at beginning of year                                 $761    $1,038
Additions                                                     956       702
Acquisitions                                                   70         2
Reductions:
   Payments/interest applied                                (486)     (438)
   Charge-offs/writedowns                                   (306)     (330)
   Sales/other                                              (110)     (132)
   Returned to accrual                                       (69)      (81)
- ---------------------------------------------------------------------------
Total reductions                                            (971)     (981)
- ---------------------------------------------------------------------------
   Subtotal                                                   816       761
Assets held for sale or accelerated disposition             (317)         -
- ---------------------------------------------------------------------------
Balance at end of year                                       $499      $761
- ---------------------------------------------------------------------------

     NPAs at December 31, 1995, as a percentage of total loans, leases, and
OREO, and as a percentage of total assets, were .97% and .59%, respectively,
compared to 1.65% and .94%, respectively, at December 31, 1994. At December 31,
1995 and 1994, loans in the 90 days past due and still accruing interest
category amounted to $198 million and $139 million, respectively, which included
approximately $162 million and $102 million, respectively, of consumer loans.
Although these amounts are not included in NPAs, management reviews loans in
this category when considering risk elements to determine the adequacy of
Fleet's credit loss reserve.

     NPAs totals and related ratios do not include nonaccrual assets classified
as held for sale or accelerated disposition. At December 31, 1995, NPAs
classified as held for sale or accelerated disposition totalled $317 million as
follows:
<TABLE><CAPTION>

Nonperforming Assets Held For Sale
Or Accelerated Disposition
- ------------------------------------------------------------------------------
                            Commercial   Commercial
                                   and         Real
Dollars in millions         Industrial       Estate      Consumer      Total
- ------------------------------------------------------------------------------
<S>                             <C>           <C>          <C>         <C>
Nonaccrual loans and leases        $46          $77          $172        $295
OREO                               -            -              22          22
- ------------------------------------------------------------------------------
Total                              $46          $77          $194        $317
- ------------------------------------------------------------------------------
</TABLE>

<PAGE>

<TABLE><CAPTION>
Reserve for Credit Losses
Reserve for Credit Loss Activity
- --------------------------------------------------------------------------------------
Year ended December 31
Dollars in millions                 1995       1994      1993        1992         1991
- --------------------------------------------------------------------------------------
<S>                              <C>         <C>      <C>          <C>          <C>    <C>      <C>
Balance at beginning of year      $1,496     $1,669    $1,937      $2,065       $1,671
Gross charge-offs:
   Consumer                          141        130       133         136          169
   Commercial and industrial         109         91       257         383          354
   Commercial real estate             99         95       269         367          329
   Residential real estate            65         52        49         121           35
   Lease financing                     4          9        21          34           26
- --------------------------------------------------------------------------------------
      Total gross charge-offs        418        377       729       1,041          913
- --------------------------------------------------------------------------------------
Recoveries:
   Consumer                           34         35        34          29           28
   Commercial and industrial          48         60        63          50           39
   Commercial real estate             25         27        34          32           14
   Residential real estate             4         11         4           4            1
   Lease financing                     5          5         9           3            3
- --------------------------------------------------------------------------------------
      Total recoveries               116        138       144         118           85
- --------------------------------------------------------------------------------------
Net charge-offs                      302        239       585         923          828
Provision                            101         65       327         728          995
Acquired/other                        26          1      (10)          67          227
- --------------------------------------------------------------------------------------
Balance at end of year            $1,321     $1,496    $1,669      $1,937       $2,065
- --------------------------------------------------------------------------------------
Ratio of net charge-offs to
  average loans and leases           .59%       .54%     1.35%       2.15%        2.02%
- --------------------------------------------------------------------------------------
Ratio of reserve for credit losses
  to year-end loans and leases      2.56%      3.25%     3.82%       4.43%        4.73%
- --------------------------------------------------------------------------------------
Ratio of reserve for credit losses
  to year-end NPAs                   265%       196%      161%         96%          65%
- --------------------------------------------------------------------------------------
Ratio of reserve for credit losses
  to year-end nonperforming
  loans and leases                   301%       224%      199%        129%          93%
- --------------------------------------------------------------------------------------
</TABLE>

     Net charge-offs increased $63 million to $302 million in 1995. Net charge-
offs increased primarily in the commercial and residential loan portfolios. The
sluggish economy as well as higher levels of personal bankruptcies directly
contributed to higher net charge-offs in the consumer loan portfolio,
particularly the consumer credit card portfolio and Fleet Finance related loans.
The ratio of net charge-offs to average loans and leases increased to .59% at
December 31, 1995, from .54% at December 31, 1994.
<TABLE><CAPTION>

Reserve for Credit Loss Allocation

- --------------------------------------------------------------------------------------------------------------------------------
December 31                       1995             1994               1993                1992                1991
- --------------------------------------------------------------------------------------------------------------------------------
                                      Percent of         Percent of          Percent of         Percent of         Percent of
                                     Loan Type to        Loan Type to       Loan Type to        Loan Type to        Loan Type to
Dollars in millions          Amount  Total Loans Amount  Total Loans Amount Total Loans Amount Total Loans   Amount Total Loans
- --------------------------------------------------------------------------------------------------------------------------------
<S>                            <C>       <C>      <C>       <C>       <C>      <C>        <C>      <C>        <C>      <C>  
Commercial and industrial      $606      45.1%    $620      42.7%     $678     43.5%      $895     43.1%      $878     39.6%
Consumer                        209      18.5      226      23.7       196     23.4        222     21.5        187     21.9
Commercial real estate:
   Construction                  23       1.2       17       1.5         7      1.4         39      3.3          -      4.3
   Interim/permanent            138       8.6      190      10.4       241     12.1        317     12.5        353     14.4
Residential real estate          90      22.3       47      18.5        50     16.9         60     17.0         81     16.2
Lease financing                  19       4.3       18       3.2        36      2.7         31      2.6         33      3.6
Unallocated                     236        -       378        -        461      -          373      -          533      -
- --------------------------------------------------------------------------------------------------------------------------------
Total                        $1,321     100.0%  $1,496     100.0%   $1,669    100.0%    $1,937    100.0%    $2,065    100.0%
- --------------------------------------------------------------------------------------------------------------------------------
</TABLE>


     Fleet's reserve for credit losses decreased $175 million from December 31,
1994, to $1,321 million at December 31, 1995. The corporation's ratios of
reserve for credit losses to NPAs and reserve for credit losses to nonperforming
loans and leases have increased due to the reclassification of $317 million of
NPAs at December 31, 1995, to assets held for sale or accelerated disposition.
The increase in the provision for credit losses from $65 million for 1994 to
$101 million for 1995 reflects a higher level of net charge-offs for all loan
types.

     The reserve for credit losses represents amounts available for future
credit losses and reflects management's ongoing detailed review of certain
individual loans and leases, supplemented by analyses of historical net charge-
off experience of the portfolio and an evaluation of current and anticipated

<PAGE>
economic conditions and other pertinent factors. Based on these analyses, the
corporation believes that its year-end reserve is adequate.

     Loans and leases (or portions thereof) deemed uncollectable are charged
against the reserve, while recoveries of amounts previously charged off are
added to the reserve. Loss provisions charged to earnings are added to the
reserve. Amounts are charged off once the probability of loss has been
established, with consideration given to factors such as the customer's
financial condition, underlying collateral and guarantees, and general and
industry economic conditions.

Funding Sources

Components of Funding Sources
- -------------------------------------------------------
December 31
Dollars in millions                      1995      1994
- -------------------------------------------------------
Deposits:
   Demand                             $12,305   $12,028
   Regular savings, NOW, money market  22,835    23,870
   Time:
      Domestic                         17,554    14,338
      Foreign                           4,428     5,292
- -------------------------------------------------------
      Total deposits                  $57,122   $55,528
- -------------------------------------------------------
Borrowed funds:
   Federal funds purchased            $ 4,461   $ 2,753
   Securities sold under agreements
     to repurchase                      2,964     6,170
   Commercial paper                     2,138       835
   Other                                3,006     2,828
- -------------------------------------------------------
      Total borrowed funds             12,569    12,586
- -------------------------------------------------------
Long-term debt                          6,481     5,931
- -------------------------------------------------------
Total                                 $76,172   $74,045
- -------------------------------------------------------

     Total deposits increased $1.6 billion to $57.1 billion at December 31,
1995, from $55.5 billion at December 31, 1994, primarily due to an increase in
wholesale funding. In addition, the corporation's mix of total deposits has
shifted as domestic time deposits have increased by $3.2 billion while foreign
time deposits have decreased by $.9 billion, and regular savings, NOW, and money
market deposits have decreased by $1.0 billion. This shift reflects the
increasingly competitive market for customer deposits as increases in lower cost
deposits (i.e., demand deposits, savings, NOW, and money market accounts) due to
acquisitions during 1995 have been substantially offset by the migration of
similar types of deposits to time deposits and other alternative savings and
investment products.

Certificates of deposit (CDs) and other time deposits issued by domestic offices
in amounts of $100,000 or more as of December 31, 1995, will mature as follows:

Maturity of Time Deposits
- ----------------------------------------------------------
December 31, 1995                Certificates    All Other
Remaining maturity                         of         Time
Dollars in millions                   Deposit     Deposits
- ----------------------------------------------------------
3 months or less                       $3,265       $5,907
3 to 6 months                           3,046          242
6 to 12 months                          3,112          253
Over 12 months                          4,491        1,666
- ----------------------------------------------------------
Total                                 $13,914       $8,068

- ----------------------------------------------------------
     Total borrowed funds remained relatively stable from December 31, 1994, to
December 31, 1995. Other short-term borrowings include: treasury, tax, and loan;
bank notes; and revolving credit facilities at FMG and Fleet. The amount
outstanding under the revolving credit facility at FMG decreased $70 million to
$430 million at December 31, 1995.

     The balance of long-term debt increased $550 million as repayments of $2.7
billion were replaced by new issuances of approximately $3.3 billion. New
issuances included $840 million of bank notes due primarily in 1996; $663
million of medium-term notes due 1996-2003; $750 million of other senior notes
due 1998-2001; and $250 million of subordinated notes due 2005. The proceeds
from these issuances were primarily used for general corporate purposes.

Asset/Liability Management

     The asset/liability management process at Fleet ensures that the risk to
earnings from changes in interest rates is prudently managed. Asset/liability
management uses three key measurements to monitor interest-rate risk: (1) the
interest-rate sensitivity "gap" analysis; (2) a "rate shock" to measure earnings
volatility due to an immediate increase or decrease in market interest rates of
up to 200 basis points; and (3) simulations of net interest income under
alternative balance sheet and interest-rate scenarios.

     Internal parameters have been established as guidelines for monitoring the
gap analysis and the 200 basis-point rate shock. These guidelines serve as
benchmarks for determining actions to balance the current position against
overall strategic goals. Current exposures are reported to both corporate and
bank asset/liability committees as well as the boards of directors.




<PAGE>

Interest-Rate Gap Analysis
<TABLE><CAPTION>
- ---------------------------------------------------------------------------------------------------------
Cumulatively Repriced Within
December 31, 1995                        3            4          12            2         
Dollars in millions                 Months        to 12       to 24         to 5      After 5
   by repricing date               or Less       Months      Months        Years        Years       Total
- ---------------------------------------------------------------------------------------------------------
<S>                               <C>                <C>          <C>          <C>         <C>   <C>     
Cash and cash equivalents         $  4,566     $      -     $      -     $      -     $     -    $  4,566
Securities                           8,524        3,447        1,342        4,674       1,344      19,331
Loans and leases                    28,919        7,999        3,681        6,710       4,216      51,525
Mortgages held for resale            2,005         --           --           --          --         2,005
Other assets                         1,489          519          416        1,189       3,392       7,005
- ---------------------------------------------------------------------------------------------------------
Total assets                        45,503       11,965        5,439       12,573       8,952      84,432
- ---------------------------------------------------------------------------------------------------------
Deposits:
   Demand                            5,065         --            811         --         6,429      12,305
   Savings                           9,659        6,035        3,668        3,015         458      22,835
   Time                              9,171        6,654        3,161        2,808         188      21,982
- ---------------------------------------------------------------------------------------------------------
      Total deposits                23,895       12,689        7,640        5,823       7,075      57,122
- ---------------------------------------------------------------------------------------------------------
Short-term borrowings               12,371           60           88           48           2      12,569
Long-term debt                       2,793          184          592        1,539       1,373       6,481
Other liabilities                      216         --           --           --         1,679       1,895
Stockholders' equity                  --             95         --            125       6,145       6,365
- ---------------------------------------------------------------------------------------------------------
Total liabilities and equity        39,275       13,028        8,320        7,535      16,274    $ 84,432
- ---------------------------------------------------------------------------------------------------------
Net off-balance-sheet               (4,199)         794        2,309        1,851        (755)       --
- ---------------------------------------------------------------------------------------------------------
Periodic gap                         2,029         (269)        (572)       6,889      (8,077)       --
Cumulative gap                    $  2,029     $  1,760     $  1,188     $  8,077    $      0        --
Cumulative gap as a percent
of total assets -1995:                 2.4%         2.1%        1.4%        9.6%
- ---------------------------------------------------------------------------------------------------------
Cumulative gap as a percent
of total assets -1994:               (10.9)%       (3.2)%      13.9%       14.1%
- ---------------------------------------------------------------------------------------------------------
</TABLE>

     Interest-rate gap analysis provides a static analysis of the repricing
characteristics of the entire balance sheet. It is prepared by scheduling assets
and liabilities into time bands based on their next opportunity to reprice. For
floating-rate instruments, the entire balances are placed at the next date on
which their rates could be reset and for fixed-rate instruments the balances are
placed in time bands according to their principal repayment schedules. It is
necessary to apply further assumptions to refine this process. For instance, in
order to recognize the potential for mortgage-related instruments to experience
early payments of principal, a prepayment assumption based on management's
expectations is layered on top of the scheduled principal payments. Other
categories that are scheduled using management assumptions include
noncontractual deposits, such as demand deposits, interest-bearing checking,
savings, and money market deposits. In the interest-rate gap analysis, core
demand deposits are allocated as follows: 10% in 3 months and under, 10% in year
2, and 80% after year 5. Interest-bearing checking and savings are allocated as
follows: 12% in 3 months and under, 33% in months 4-12, 23% in year 2, 28% in
years 3-5, and 4% after year 5. Additionally, money market deposits are
allocated as follows: 63% in 3 months and under, 25% in months 4-12, and 12% in
year 2. These allocations are consistent with management's current estimate of
the sensitivity of the rates and balances of these accounts to changes in market
interest rates. Management continues to analyze recent Fleet and industry data
in order to maintain reasonable gap placements, based upon historical and
expected pricing characteristics.

     At December 31, 1995, the corporation was 2.1% asset sensitive at the one-
year cumulative gap interval compared to 3.2% liability sensitive at December
31, 1994. Fleet's one-year cumulative gap guideline is plus or minus 10% of
total assets.

Simulation analysis provides a dynamic and much more detailed analysis of the
earnings sensitivity of the balance sheet. As a result, simulation analysis is
the main tool for managing interest-rate risk at Fleet. Simulation analyses are
used to examine the earnings impact of immediate interest-rate "shocks," gradual
interest-rate "ramps," yield-curve "twists," as well as numerous other
forecasted or planned scenarios. Within each scenario, the analysis incorporates
what management believes to be the most reasonable assumptions about such
variables as the prepayment rates on mortgages and the repricing of
noncontractual deposits. Utilizing a 200 basis-point immediate rate-shock
simulation, the most recent earnings simulation model projects net interest
income for the next twelve months would decrease by an amount equal to
approximately 3.5% if rates declined by 200 basis points immediately. The
projection is within the corporation's 10% policy limit.


<PAGE>
<TABLE><CAPTION>

Interest-Rate Risk-Management Analysis
- -------------------------------------------------------------------------------------------------------
                                                                      Weighted
                                             Assets/                  Average             Weighted Average
December 31, 1995                  Notional  Liabilities              Maturity  Fair           Rate
Dollars in millions                Value     Designated               (years)   Value     Receive   Pay
- -------------------------------------------------------------------------------------------------------
<S>                                <C>      <C>                     <C>      <C>       <C>       <C>
Interest-Rate Swaps
Receive-fixed/pay-variable swaps   $2,965    Variable-rate loans
                                    1,592    Fixed-rate deposits
                                      610    Short-term borrowings
                                      609    Long-term debt
                                  -------
                                    5,776                            2.1       $69       6.19%     5.84%
- -------------------------------------------------------------------------------------------------------
Pay-fixed/receive-variable          1,885    Short-term borrowings    .6       (25)      5.78      6.84
- -------------------------------------------------------------------------------------------------------
Basis swaps                            35    Fixed-rate deposits
                                      615    Long-term debt
                                    2,092    Securities
                                  -------
                                    2,742                            2.2        (4)      5.86      5.96
- -------------------------------------------------------------------------------------------------------
Index-amortizing swaps
receive-fixed/pay-variable          2,038    Variable-rate loans     1.2         1       5.08      5.43
- -------------------------------------------------------------------------------------------------------
Total interest-rate swaps         $12,441                            2.0       $41       5.87%     5.95%
- -------------------------------------------------------------------------------------------------------
Other Interest-Rate Instruments
Interest-rate cap agreements         $550    Short-term borrowings   1.4        $6        -         -
- -------------------------------------------------------------------------------------------------------
Interest-rate corridor agreements     206    Short-term borrowings    .7         1        -         -
- -------------------------------------------------------------------------------------------------------
Interest-rate collar agreements        10    Short-term borrowings   2.8        -         -         -
- -------------------------------------------------------------------------------------------------------
Total other instruments              $766                           1.21        $7        -         -
- -------------------------------------------------------------------------------------------------------
Total interest-rate instruments   $13,207                           1.95       $48
- -------------------------------------------------------------------------------------------------------
</TABLE>

     Fleet uses interest-rate instruments to manage interest-rate risk within
management guidelines limiting risk to earnings. Since interest-rate instruments
are used to manage the interest-rate risk of specific assets and liabilities,
the analysis considers the interest-rate sensitivity of specific portfolios, as
well as the sensitivity of the entire balance sheet. There are situations where
interest-rate instruments will be executed that increase existing asset or
liability sensitivity (as measured by the gap position), but the resulting risk
profile is desired and within Fleet's asset/liability management guidelines.
Fleet considers the duration of the interest-rate instruments program within its
asset/liability management parameters for interest-rate risk-management.

     Derivative instruments totaling $13.2 billion (notional amount) are being
used for interest-rate risk-management purposes. These derivative instruments
consist primarily of interest-rate swaps. During 1995 and 1994 the corporation
also utilized interest-rate caps, floors and futures contracts for interest-rate
risk-management purposes.

     During 1995, Fleet substantially reduced its asset/liability management
positions in certain interest-rate instruments, such as swaps, options (caps,
corridors, collars), and futures. These reductions occurred gradually as a
result of a combination of maturities, sales, and terminations. The positions
were eliminated because management determined they were no longer necessary
given the nature of Fleet's balance sheet and the interest-rate environment.
While Fleet reduced the size of these positions in 1995, the corporation
envisions continued use of these instruments in the future.

     At December 31, 1995 the corporation had approximately $12.4 billion of
interest-rate swaps outstanding for interest-rate risk-management purposes,
including $2.0 billion of index-amortizing swaps. Under the terms of the index-
amortizing swaps, Fleet receives a fixed rate and pays a floating rate based on
certain indices such as a six-month London Interbank Offered Rate (LIBOR). Under
certain conditions, if these indices fall below a specified range, the swaps
would amortize (i.e., the swaps would wholly or partly mature) before the stated
final maturity; if these indices remain above the specified range, none of the
swaps would amortize until the stated final maturity.

<PAGE>

     In addition to interest-rate swap agreements, the corporation had utilized
interest-rate cap and floor agreements during 1995 to manage interest-rate risk.
Interest-rate cap and floor agreements are similar to interest-rate swap
agreements except that interest payments are only made or received if current
interest rates rise above/below a predetermined interest rate. At year-end 1995,
the corporation had approximately $550 million in notional amounts of purchased
interest-rate cap agreements and $10 million in notional amounts of interest-
rate collar arrangements (consisting of a cap and floor) outstanding. The
corporation also had approximately $206 million in notional amounts of interest-
rate corridor agreements outstanding, which consist of a cap that is sold for a
higher-strike rate than the one that is purchased. Interest-rate corridors are
utilized to protect the corporation from a contraction in the interest-rate
spread due to a moderate rise in interest rates.

     The periodic net settlement of interest-rate risk-management instruments is
recorded as an adjustment to net interest income. These interest-rate risk-
management instruments generated $18 million and $6 million of net interest
expense during 1995 and 1994, respectively. As of December 31, 1995, the
corporation has net deferred income of $28 million relating to terminated
interest-rate contracts, which will be amortized over the remaining life of the
underlying interest-rate contracts of approximately three years.

     The interest-rate risk-management instrument activity for the two years
ended December 31, 1995, is summarized in the following table (all amounts are
notional amounts):

<TABLE><CAPTION>

Interest-Rate Risk-Management Instrument Activity
                                   Interest-rate swaps
                           ---------------------------------------
                           Receive-      Pay-              Index-
Dollars in millions           Fixed     Fixed     Basis  Amortizing    Caps Corridors   Collars   Futures    Total
- ------------------------------------------------------------------------------------------------------------------
<S>                          <C>        <C>       <C>       <C>        <C>      <C>        <C>    <C>      <C> 
Notional amounts:
Balance at January 1, 1994   $2,390    $1,928    $    -    $3,670      $950    $2,406     $   -   $ 2,528  $13,872
   Additions                  1,611     1,886     3,605       500       825       275       500    30,497   39,699
   Maturities                (1,128)     (434)        -       (51)        -    (1,650)        -   (27,020) (30,283)
   Terminations                   -   (1,296)         -         -         -         -         -         -   (1,296)
- ------------------------------------------------------------------------------------------------------------------
Balance at December 31, 1994  2,873     2,084     3,605     4,119     1,775     1,031       500     6,005   21,992
   Additions                  4,928       370       615         -         -         -        10     2,771    8,694
   Maturities                (1,600)      (94)     (650)     (831)   (1,225)     (257)     (500)     (677)  (5,834)
   Terminations                (425)     (475)     (828)   (1,250)        -      (568)         -   (8,099) (11,645)
- ------------------------------------------------------------------------------------------------------------------
Balance at December 31, 1995 $5,776    $1,885    $2,742    $2,038      $550    $  206     $  10   $     -  $13,207
- ------------------------------------------------------------------------------------------------------------------

<CAPTION>

Maturities of the Interest-Rate Risk-Management Instruments
- ------------------------------------------------------------------------------------------------------------------
December 31, 1995
Dollars in millions          Within 1    1 to 2     2 to 3     3 to 4    4 to 5   After 5
                                 Year     Years      Years      Years     Years     Years     Total
- ------------------------------------------------------------------------------------------------------------------
<S>                             <C>      <C>       <C>       <C>        <C>      <C>        <C>   
Notional amounts:
Interest-rate swaps
Receive-fixed                   $  621    $2,664    $1,695      $137      $619       $40    $5,776
Pay-fixed                          555       660         -       450       200        20     1,885
Basis                              585       805     1,317        35         -         -     2,742
Index-amortizing                 1,440       356        42       200         -         -     2,038
- ------------------------------------------------------------------------------------------------------------------
Total interest-rate swaps        3,201     4,485     3,054       822       819        60    12,441
- ------------------------------------------------------------------------------------------------------------------
Other interest-rate instruments    570        36        10       150         -         -       766
- ------------------------------------------------------------------------------------------------------------------
Total interest-rate instruments $3,771    $4,521    $3,064      $972      $819       $60   $13,207
- ------------------------------------------------------------------------------------------------------------------
</TABLE>


<PAGE>

     Mortgage Servicing Rights Prepayment-Risk Management. The corporation also
uses interest-rate contracts to manage the prepayment risk associated with the
corporation's mortgage servicing portfolio. The value of the corporation's
mortgage servicing portfolio may be adversely impacted if mortgage interest
rates decline and loan prepayments increase. As a result, the carrying value of
the corporation's mortgage servicing rights are subject to a great degree of
volatility in the event of unanticipated prepayments or defaults. To mitigate
the risk related to adverse changes in interest rates and the potential
resultant impairment to MSRs, the corporation holds interest-rate contracts
(primarily purchased interest-rate floor contracts and purchased-call option
contracts on U.S. Treasury securities). Such contracts, which are carried at a
market value of $87.8 million at December 31, 1995, had unrealized and realized
gains of $77 million in 1995. These gains are included in other noninterest
income. 

Mortgage Servicing Rights Prepayment Risk-Management Analysis
- -------------------------------------------------------------------------------
                                             Weighted      Weighted    
December 31, 1995             Notional       Average        Average      Market
Dollars in millions              Value    Maturity (yrs)  Strike Rate     Value
- -------------------------------------------------------------------------------
Interest-rate floors            $5,885         4.33          5.58%        $71.2
Interest-rate caps                 200         4.52          7.25           (.7)
Purchased-call options             825         -                -          17.3
- -------------------------------------------------------------------------------
Total                           $6,910         -                -         $87.8
- -------------------------------------------------------------------------------

     The above instruments are used in an effort to protect the economic value
of the corporation's mortgage servicing rights. Interest-rate caps and floors
have a strike price that is indexed to the 5 and 10 year constant maturity
treasury rate. These contracts mature as follows: $700 million and $5,385
million in 1999 and 2000, respectively. Purchased-call options consist of option
contracts on long-term U.S. treasury securities. These option contracts mature
between March and May of 1996.

LIQUIDITY

     Liquidity is the ability of the corporation to meet each maturing
obligation or customer demand for funds. Liquidity is provided through issuing
liabilities, selling assets, or allowing assets to mature. The corporation's
Asset and Liability Committee (ALCO) is responsible for implementing the Board
of Directors' policies and guidelines for the maintenance of prudent levels of
liquidity. The ALCO is responsible for monitoring the performance of each of the
banking subsidiaries and the parent company relative to these policies and
guidelines.

     The primary sources of liquidity for the parent company are interest and
dividends from subsidiaries and access to the capital and money markets.
Dividends from banking subsidiaries are limited by various regulatory
requirements related to capital adequacy and earning trends.

     The corporation's subsidiaries rely on cash flows from operations, core
deposits, borrowings, short-term high-quality liquid assets, and in the case of
the nonbanking subsidiaries, funds from the parent company for liquidity.



<PAGE>
FMG has a separate funding program that includes a revolving-warehouse credit
agreement of $1.8 billion at December 31, 1995, a decrease from the $2.2 billion
available at December 31, 1994. FMG also has a shelf registration that provides
for the issuance of debt securities. At December 31, 1995, $100 million of debt
securities were available for future issuance under this shelf registration. FMG
also sells commercial paper to fund short-term needs. At December 31, 1995, FMG
had commercial paper outstanding of $1.4 billion compared to $108 million at
December 31, 1994.

     At December 31, 1995, Fleet, excluding FMG, had commercial paper
outstanding of $772 million, including $630 million placed directly by Fleet in
its local markets, compared to $727 million and $472 million, respectively, at
December 31, 1994.

     The corporation has backup lines of credit totaling $1 billion to ensure
that funding is not interrupted if commercial paper is not available. At
December 31, 1995 and 1994, Fleet had no outstanding balances under the line of
credit. Certain of the corporation's banking subsidiaries have established a $5
billion bank note program of which $1.7 billion is outstanding at December 31,
1995. Through the issuance of senior debt, the corporation raised $3.3 billion
in 1995, thereby strengthening its liquidity position.

     Fleet also has an effective universal shelf registration with the
Securities and Exchange Commission (SEC), providing for the issuance of common
and preferred stock, senior or subordinated debt securities, and other debt
securities. The total amount of funds available as of December 31, 1995, under
the corporation's shelf registration was $913 million. On February 21, 1996, the
corporation issued $425 million of preferred stock leaving $488 million
available under this registration statement. In addition, on February 2, 1996,
the corporation filed a new registration statement for $1.0 billion, which is
currently pending approval by the SEC.

     As shown in the Consolidated Statements of Cash Flows, cash and cash
equivalents decreased by $4.0 billion during 1995. This decrease was primarily
due to $4.0 billion of net cash used in financing activities as a result of net
decreases of $3.2 billion in deposits and $801 million in short-term borrowings.
Net cash provided by operating activities was principally generated by income
from operations and proceeds from the sale of mortgages held for resale, offset
in part by originations and purchases of such mortgages. Net cash used by
investing activities was principally due to a net decrease in securities offset
by loans to customers.

Capital
December 31

Dollars in millions                             1995            1994
- --------------------------------------------------------------------
Risk-adjusted assets                         $69,384         $60,650
Tier 1 risk-based capital (4% minimum)          7.62%           9.14%
Total risk-based capital (8% minimum)          11.29           12.92
Leverage ratio (4% minimum)                     6.41            7.15
Common equity-to-assets                         7.07            6.06
Total equity-to-assets                          7.54            6.75
Tangible total equity-to-assets                 6.30            6.17
Capital in excess of minimum requirements:
   Tier 1 risk-based                          $1,123          $3,120
   Total risk-based                              895           2,983
   Leverage                                    1,161           2,445
- --------------------------------------------------------------------

     A financial institution's capital serves to support growth and provide
protection against loss to depositors and creditors. Equity capital represents
the stockholders' investment in the corporation. Management strives to maintain
an optimal level of capital on which an attractive return to the stockholders
will be realized over both the short and long term, while serving depositors'
and creditors' needs.

     Regulatory capital requirements are set forth in terms of (1) Leverage
(Tier 1 capital/quarterly average assets); (2) risk-based Tier 1 capital (Tier 1
capital/risk-weighted on- and off-balance sheet assets); and (3) risk-based
Total Capital (Total Capital/risk-weighted on- and off-balance sheet assets).
The minimum requirements for each of these ratios is 4%, 4%, and 8%,
respectively. In addition, under the FDIC Improvement Act (FDICIA), banks are
categorized according to their capital levels (together with regulatory
evaluations) into one of five categories ranging from "well-capitalized" to
"critically undercapitalized." Each category serves to determine a bank's
deposit insurance premium as well as any mandated restrictive regulatory
actions. As of December 31, 1995, all of the Fleet affiliate banks were
categorized as "well-capitalized," which specifies for minimum Leverage, Tier 1,
and Total Capital ratios of 5%, 6%, and 10%, respectively.

     Lower regulatory capital ratios were mainly due to increased risk-adjusted
assets primarily the result of the acquisitions of NBB Bancorp, the Business
Finance Division of Barclays Business Credit, Inc., Plaza Home Mortgage, and
Northeast Federal Corporation. At year end, KKR converted its dual convertible
preferred stock into 19.9 million shares of Fleet common stock. This resulted in
a reclassification from preferred equity to common equity, thereby improving the
common equity-to-assets ratio, but leaving total equity-to-assets unchanged.

COMPARISON OF 1994 AND 1993

     Fleet reported net income for 1994 of $849 million, or $3.09 per share,
compared to the $764 million, or $2.82 per share, reported in 1993, which was
before a cumulative effect of a change in method of accounting of $53 million
pertaining to income taxes. Return on assets and return on equity were 1.07% and
15.66%, respectively, for 1994 compared to 1.01% and 15.94%, respectively, for
1993.

<PAGE>
     Net interest income on a fully taxable equivalent basis totaled $3.1
billion for 1994, compared to $3.2 billion in 1993. The net interest margin for
1994 was 4.30%, compared to 4.63% in 1993. The decrease of 33 basis points was
due principally to the rise in interest rates during 1994 as the increased cost
of funding sources outpaced the increase in yield on earning assets. The impact
of the narrower margin in 1994 was substantially offset by growth in the
corporation's average earning assets from $68.5 billion in 1993 to $72.0 billion
in 1994.


Net Interest Margin and Interest-Rate Spread
- ---------------------------------------------------------------------
December 31                       1994                   1993
- ---------------------------------------------------------------------
Taxable-equivalent rates       Average              Average
Dollars in millions            Balance     Rate     Balance      Rate
- ---------------------------------------------------------------------
Money market instruments          $588      4.99%      $617     3.07%
Securities                      25,710      5.92     21,875     6.55
Loans and leases                44,102      8.17     43,283     7.99
Mortgages held for resale        1,322      6.90      2,384     7.10
Other                              265      1.89        325     1.54
- ---------------------------------------------------------------------
Total interest-earning assets   71,987      7.29     68,484     7.43
- ---------------------------------------------------------------------
Deposits                        40,113      2.92     39,766     2.93
Short-term borrowings           15,355      4.07     12,807     3.03
Long-term debt                   5,383      6.76      5,039     7.20
- ---------------------------------------------------------------------
Interest-bearing liabilities    60,851      3.55     57,612     3.33
- ---------------------------------------------------------------------
Interest-rate spread                        3.74                4.10
Interest-free sources of funds  11,136               10,872
- ---------------------------------------------------------------------
Total sources of funds         $71,987      2.99%   $68,484     2.80%
- ---------------------------------------------------------------------
Net interest margin                         4.30%               4.63%
- ---------------------------------------------------------------------

     The provision for credit losses was $65 million in 1994 compared to $327
million in 1993, with the decline due to continued improvements in asset quality
and significant reductions in net charge-offs. Net charge-offs decreased $346
million and nonperforming assets decreased $277 million to $761 million.

     Noninterest income, excluding securities gains (losses), totaled $1.56
billion during 1994 compared to $1.59 billion in 1993. Noninterest income was
adversely affected by a decrease in mortgage banking revenues resulting from the
negative impact of increasing interest rates on mortgage originations.

     Noninterest expense, excluding $185 million of merger and restructuring-
related charges, totaled $3.0 billion for the year ended December 31, 1994.
Excluding the $161 million of merger and restructuring-related charges and the
$90 million charge related to accelerated amortization of mortgage servicing
assets in 1993, noninterest expense was reduced by $368 million, or 11%.
Significant reductions were noted in employee compensation and several other
expense categories. These reductions are attributable to the successful
implementation of strategies developed as part of the corporation's efficiency-
improvement programs.

     Total loans of $46.0 billion at December 31, 1994, represented an increase
of approximately $2.3 billion, or 5%, compared to $43.7 billion at December 31,
1993.

RECENT ACCOUNTING DEVELOPMENTS

     The FASB has issued SFAS No. 121, "Accounting for the Impairment of Long-
Lived Assets and for Long-Lived Assets to Be Disposed Of," which the corporation
adopted on January 1, 1996. This statement requires that long-lived assets and
certain identifiable intangibles to be held be reviewed for impairment whenever
management becomes aware of events or changes in circumstances indicating that
the carrying amount of an asset may not be recoverable. An impairment loss based
on the fair value of the asset is recognized if the expected cash flows from the
use and eventual disposition of the asset, on an undiscounted basis and without
interest charges, are less than the carrying amount of the asset. Long-lived
assets and certain identifiable intangibles to be disposed of are required to be
reported at the lower of the carrying amount or fair value less cost to sell,
except for assets being disposed of in connection with the disposal of a segment
of a business, which will continue to be reported at the lower of the carrying
amount or net realizable value. It is management's belief that the adoption of
this statement will not have a material impact on the corporation or its results
of operations.
<PAGE>

     In October 1995, the FASB issued SFAS No. 123, "Accounting for Stock-Based
Compensation," which is effective for awards granted in fiscal years beginning
after December 15, 1995. This standard defines a fair value based method of
measuring employee stock options or similar equity instruments. In lieu of
recording the value of such options as compensation expense, companies may
provide pro forma disclosures quantifying the difference between compensation
cost included in net income as prescribed by current accounting standards and
the related cost measured by such fair value based method. The corporation will
provide such disclosure in its financial statements after the effective date of
the standard. However, the statement allows a company to continue to measure
compensation cost for such plans under Accounting Principles Board (APB) Opinion
No. 25, "Accounting for Stock Issued to Employees." Under APB Opinion No. 25, no
compensation cost is recorded if, at the grant date, the exercise price of the
options is equal to the fair market value of the corporation's common stock. The
corporation has elected to continue to follow the accounting under APB No. 25.


MANAGEMENT'S REPORT ON FINANCIAL STATEMENTS
                                      
     The accompanying consolidated financial statements and related notes of the
corporation were prepared by management in conformity with generally accepted
accounting principles. Management is responsible for the integrity and fair
presentation of these financial statements and related notes.
                                      
     Management has in place an internal accounting control system designed to
safeguard corporate assets from material loss or misuse and to ensure that all
transactions are first properly authorized and then recorded in its records. The
internal control system includes an organizational structure that provides
appropriate delegation of authority and segregation of duties, established
policies and procedures, and comprehensive internal audit and loan review
programs. Management believes that this system provides assurance that the
corporation's assets are adequately safeguarded and that its records, which are
the basis for the preparation of all financial statements, are reliable.
                                      
     The Audit and Risk Management Committees of the Board of Directors consist
solely of directors who are not employees of the corporation or its
subsidiaries. During 1995, the committees met nine times with internal auditors,
loan review management, the independent auditors, and representatives of senior
management to discuss the results of examinations and to review their activities
to ensure that each is properly discharging its responsibilities. The
independent auditors, internal auditors, and loan review management have direct
and unrestricted access to these committees at all times.
                                      
     The corporation's consolidated financial statements have been audited by
KPMG Peat Marwick LLP, independent certified public accountants. Its independent
auditors' report, which is based on an audit made in accordance with generally
accepted auditing standards, expresses an opinion as to the fair presentation of
the consolidated financial statements. In performing its audit, KPMG Peat
Marwick LLP considers the corporation's internal control structure to the extent
it deems necessary in order to issue its opinion on the consolidated financial
statements.


/s/ Terrence Murray                        /s/ Eugene M. McQuade

Terrence Murray                            Eugene M. McQuade
President and                               Executive Vice President and
Chief Executive Officer                    Chief Financial Officer

























<PAGE>



REPORT OF INDEPENDENT AUDITORS

The Board of Directors and Stockholders of Fleet Financial Group, Inc.:

     We have audited the accompanying consolidated balance sheets of Fleet
Financial Group, Inc., as of December 31, 1995 and 1994, and the related
consolidated statements of income, changes in stockholders' equity, and cash
flows for each of the years in the three-year period ended December 31, 1995.
These consolidated financial statements are the responsibility of the
corporation's management. Our responsibility is to express an opinion on these
consolidated financial statements based on our audits.

     We conducted our audits in accordance with generally accepted auditing
standards. Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement. An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements. An audit also includes
assessing the accounting principles used and significant estimates made by
management, as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.

     In our opinion, the consolidated financial statements referred to above
present fairly, in all material respects, the financial position of Fleet
Financial Group, Inc. at December 31, 1995 and 1994, and the results of its
operations and its cash flows for each of the years in the three-year period
ended December 31, 1995, in conformity with generally accepted accounting
principles.

     As discussed in Notes 1 and 7 of the notes to consolidated financial
statements, the corporation changed its method of accounting for mortgage
servicing rights to adopt the provisions of the Financial Accounting Standards
Board's Statement No. 122, "Accounting for Mortgage Servicing Rights," as of
April 1, 1995. Also as discussed in Notes 1 and 14, in 1993, the corporation
changed its methods of accounting for investments in debt and equity securities
and accounting for income taxes.

                                               /s/ KPMG Peat Marwick LLP

Boston, Massachusetts
January 17, 1996






















<PAGE>
<TABLE><CAPTION>

CONSOLIDATED STATEMENTS OF INCOME
- -----------------------------------------------------------------------------------------
Year ended December 31
Dollars in millions, except per share amounts          1995           1994           1993
- -----------------------------------------------------------------------------------------
<S>                                                  <C>             <C>           <C>   
Interest and fees on loans and leases                $4,721          $3,694        $3,612
Interest on securities (includes interest from
  tax-exempt securities of $36 million, $33
  million, and $27 million in 1995, 1994, and
  1993, respectively)                                 1,304           1,514         1,428
- -----------------------------------------------------------------------------------------
     Total interest income                            6,025           5,208         5,040
- -----------------------------------------------------------------------------------------
Interest expense:
   Deposits                                           1,726           1,171         1,166
   Short-term borrowings                                801             628           388
   Long-term debt                                       478             362           363
- -----------------------------------------------------------------------------------------
     Total interest expense                           3,005           2,161         1,917
- -----------------------------------------------------------------------------------------
Net interest income                                   3,020           3,047         3,123
- -----------------------------------------------------------------------------------------
Provision for credit losses                             101              65           327
- -----------------------------------------------------------------------------------------
Net interest income after provision for credit
  losses                                              2,919           2,982         2,796
- -----------------------------------------------------------------------------------------
Noninterest income:
   Mortgage banking                                     511             391           445
   Service charges, fees, and commissions               492             438           423
   Investment services revenue                          322             294           291
   Student loan servicing fees                           72              54            51
   Trading revenue                                       39              32            35
   Securities available for sale gains (losses)          32             (1)           295
   Other                                                382             347           343
- -----------------------------------------------------------------------------------------
     Total noninterest income                         1,850           1,555         1,883
- -----------------------------------------------------------------------------------------
Noninterest expense:
   Employee compensation and benefits                 1,448           1,428         1,529
   Occupancy                                            250             265           280
   Equipment                                            209             188           188
   Mortgage servicing rights amortization               190              90           247
   Intangible asset amortization                        105              65            60
   Legal and other professional                         102              95           100
   Marketing                                             93              84            75
   FDIC assessment                                       67             114           128
   OREO expense                                          15              51           163
   Merger and restructuring-related charges             490             185           161
   Loss on assets held for sale or accelerated
     disposition                                        175               -             -
   Other                                                591             580           648
- -----------------------------------------------------------------------------------------
     Total noninterest expense                        3,735           3,145         3,579
- -----------------------------------------------------------------------------------------
Income before income taxes                            1,034           1,392         1,100
Applicable income taxes                                 424             531           330
- -----------------------------------------------------------------------------------------
Income before minority interest and cumulative
  effect of change in method of accounting              610             861           770
Minority interest                                         -            (12)           (6)
Cumulative effect of change in method of accounting       -               -            53
- -----------------------------------------------------------------------------------------
Net income                                            $ 610           $ 849         $ 817
- -----------------------------------------------------------------------------------------
Net income applicable to common shares                $ 416           $ 818         $ 780
- -----------------------------------------------------------------------------------------
Fully diluted weighted average common shares
outstanding                                     265,886,363     264,828,469  257,373,073
Fully diluted earnings per share before cumulative
effect of change in method of accounting              $1.57           $3.09        $2.82
Fully diluted earnings per share                       1.57            3.09         3.03
Dividends declared                                     1.63            1.40        1.025
- -----------------------------------------------------------------------------------------
</TABLE>

See accompanying Notes to Consolidated Financial Statements.





<PAGE>

CONSOLIDATED BALANCE SHEETS
- ---------------------------------------------------------------------------
December 31
Dollars in millions                                      1995          1994
- ---------------------------------------------------------------------------
Assets
Cash, due from banks, and interest-bearing deposits    $4,505        $7,613
Federal funds sold and securities purchased under
  agreements to resell                                     61           957
Securities available for sale at market                18,533        12,250
Securities held to maturity (market value: $782
and $8,452)                                               798         8,891
Loans and leases                                       51,525        46,035
Reserve for credit losses                              (1,321)       (1,496)
- ---------------------------------------------------------------------------
Net loans and leases                                   50,204        44,539
- ---------------------------------------------------------------------------
Mortgages held for resale                               2,005           560
Premises and equipment                                    991           985
Mortgage servicing rights                               1,276           840
Accrued interest receivable                               503           570
Deferred taxes                                            239           506
Excess cost over net assets acquired                      935           317
Other intangibles                                         181           177
Other assets                                            4,201         2,821
- ---------------------------------------------------------------------------
Total assets                                          $84,432       $81,026
- ---------------------------------------------------------------------------
Liabilities
Deposits:
   Demand                                             $12,305       $12,028
   Regular savings, NOW, money market                  22,835        23,870
   Time                                                21,982        19,630
- ---------------------------------------------------------------------------
Total deposits                                         57,122        55,528
- ---------------------------------------------------------------------------
Federal funds purchased and securities sold under
  agreements to repurchase                              7,425         8,923
Other short-term borrowings                             5,144         3,663
Accrued expenses and other liabilities                  1,895         1,510
Long-term debt                                          6,481         5,931
- ---------------------------------------------------------------------------
Total liabilities                                      78,067        75,555
- ---------------------------------------------------------------------------
Stockholders' equity
Preferred stock                                           399           557
Common stock (shares issued: 262,864,257 in 1995
  and 244,140,469 in 1994; shares outstanding:
  262,721,926 in 1995 and 237,590,569 in 1994)              3           244
Common surplus                                          3,149         2,612
Retained earnings                                       2,768         2,719
Net unrealized gain (loss) on securities available
  for sale                                                 52          (411)
Treasury stock, at cost (142,331 shares in 1995
  and 6,549,900 shares in 1994)                            (6)         (250)
- ---------------------------------------------------------------------------
Total stockholders' equity                              6,365         5,471
- ---------------------------------------------------------------------------
Total liabilities and stockholders' equity            $84,432       $81,026
- ---------------------------------------------------------------------------

See accompanying Notes to Consolidated Financial Statements.














<PAGE>
CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS' EQUITY
<TABLE><CAPTION>
                                                                                                  Net Unrealized
                                                                                                  Gain (Loss)
                                                                  Common                          on Securities
Dollars in millions,                                Preferred    Stock $.01(a)  Common  Retained    Available    Treasury
except per share amounts                                Stock        Par       Surplus  Earnings     For Sale       Stock     Total
- -----------------------------------------------------------------------------------------------------------------------------------
<S>                                                      <C>        <C>         <C>       <C>            <C>        <C>     <C>   
Balance at December 31, 1992                             $814       $222        $2,143    $1,602      $-            $(46)    $4,735
Net income                                                  -          -             -       817           -            -       817
Cash dividends declared on common
  stock ($1.025 per share)                                  -          -             -     (140)           -            -     (140)
Cash dividends declared on preferred stock                  -          -             -      (22)           -            -      (22)
Cash dividends declared by pooled
  companies prior to mergers                                -          -             -      (67)           -            -      (67)
Purchase of preferred stock                             (100)          -             -      (26)           -            -     (126)
Redemption of FDIC preferred stock                       (16)          -             -       (2)           -            -      (18)
Common stock issued in connection with:
   Common stock offering, net of
     issuance costs of $10                                  -         15           404         -           -            -       419
   Employee benefit plans and conversion of
     preferred stock                                      (3)          5            70       (4)           -           47       115
Net unrealized gain on securities available for
  sale at December 31, 1993                                 -          -             -         -        238             -       238
Adjustment of valuation account for
  securities at lower of cost or market                     -          -             -        24           -            -        24
Other items, net                                            -          -             8      (15)           -          (3)      (10)
- ------------------------------------------------------------------------------------------------------------------------------------
Balance at December 31, 1993                             $695       $242        $2,625    $2,167       $238       $   (2)    $5,965
- ------------------------------------------------------------------------------------------------------------------------------------
Net income                                                  -          -             -       849           -            -       849

Cash dividends declared on common
  stock ($1.40 per share)                                   -          -             -     (192)           -            -     (192)
Cash dividends declared on preferred stock                  -          -             -      (15)           -            -      (15)
Cash dividends declared by pooled
  companies prior to mergers                                -          -             -     (109)           -            -     (109)
Redemption of adjustable-rate preferred stock           (122)          -             -        -            -            -     (122)
Redemption of FDIC preferred stock                       (16)          -             -       (3)           -            -      (19)
Common stock issued in connection
  with employee benefit plans                               -          4            66       (4)           -            4        70
Adjustment to valuation reserve-
  securities available for sale                             -          -             -         -       (666)            -     (666)
Treasury stock purchased                                    -          -             -         -           -        (252)     (252)
Other items, net                                            -        (2)          (79)        26          17            -      (38)

- ------------------------------------------------------------------------------------------------------------------------------------
Balance at December 31, 1994                             $557       $244        $2,612    $2,719      $(411)       $(250)    $5,471
- ------------------------------------------------------------------------------------------------------------------------------------
Net income                                                  -          -             -       610           -            -       610

Cash dividends declared on common
  stock ($1.63 per share)                                   -          -             -     (274)           -            -     (274)
Cash dividends declared on preferred stock                  -          -             -      (17)           -            -      (17)
Cash dividends declared by pooled
  company prior to merger                                   -          -             -     (102)           -            -     (102)
Issuance of preferred stock                               125          -             -         -           -            -       125
Common stock issued in connection with:
  Acquisition of Northeast Federal Corp.                    -          6           187         -           -            -       193
  Employee benefit plans                                    -          -            53      (26)           -           97       124
Conversion of dual convertible preferred
  stock to common stock                                 (283)          -           427     (156)           -           12         -
Treasury stock purchased                                    -          -             -         -           -        (446)     (446)
Treasury stock issued in connection with
  the acquisition of NBB Bancorp                            -          -          (17)      (21)           -          234       196
Retirement of treasury stock                                -          -         (371)        24           -          347         -
Adjustment to valuation reserve-
  securities available for sale                             -          -             -         -         523            -       523
Conversion of par value to $.01 per share(a)                -      (242)           242         -           -            -         -
Other items, net                                            -        (5)            16        11        (60)            -      (38)
- ------------------------------------------------------------------------------------------------------------------------------------
Balance at December 31, 1995                             $399         $3        $3,149    $2,768         $52         $(6)    $6,365
- ------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

(a)  During 1995 the corporation changed the par value of its common stock from
     $1 per share to $.01 per share.

See accompanying Notes to Consolidated Financial Statements.

<PAGE>
<TABLE><CAPTION>
CONSOLIDATED STATEMENTS OF CASH FLOWS
Year ended December 31
Dollars in millions                                          1995         1994      1993
- ----------------------------------------------------------------------------------------
<S>                                                      <C>          <C>        <C>
Cash flows from operating activities
Net income                                                   $610         $849      $817
Adjustments for noncash items:
  Depreciation and amortization of premises and equipment     165          161       147
  Amortization of mortgage servicing rights
    and other intangible assets                               295          155       307
  Provision for credit losses                                 101           65       327
  Deferred income tax expense (benefit)                        73          130     (129)
  Cumulative effect of change in method of accounting           -            -      (53)
  Securities (gains) losses                                  (32)            1     (295)
  Merger and restructuring-related charges                    425          185       161
  Loss on assets held for sale or accelerated disposition     175            -         -
Originations and purchases of mortgages held for resale  (13,349)     (11,549)  (22,556)
Proceeds from sales of mortgages held for resale           11,997       14,326    22,025
(Increase) decrease in accrued receivables, net               118         (98)     (183)
(Decrease) increase in accrued liabilities, net             (250)        (530)       175
Other, net                                                    290            4       120

- ----------------------------------------------------------------------------------------
   Net cash flow provided by operating activities             618        3,699       863
- ----------------------------------------------------------------------------------------
Cash flows from investing activities
Purchases of securities available for sale               (23,307)     (24,116)  (14,542)
Proceeds from sales of securities available for sale       10,836       26,859    11,887
Proceeds from maturities of securities available for
  sale                                                     15,473        1,027     1,628
Purchases of securities held to maturity                    (746)      (2,983)   (6,905)
Proceeds from maturities of securities held to maturity     3,462        2,272     2,522
Proceeds from sales of securities held to maturity              -            -     1,561
Net cash and cash equivalents paid for businesses
  acquired                                                (2,816)         (56)         -
Loans made to customers, nonbanking subsidiaries          (1,430)      (1,109)   (3,413)
Principal collected on loans made to customers,
  nonbanking subsidiaries                                     905        1,097     3,386
Loans purchased from third parties (including FDIC)         (396)        (817)     (607)
Proceeds from sales of loans                                  205          135       904
Net increase in loans and leases, banking subsidiaries    (2,255)      (1,958)   (1,021)
Putable loans transferred to the FDIC                           -           76       274
Proceeds from sales of OREO                                    99          134       245
Acquisition of minority interest in subsidiary              (158)            -         -
Purchases of premises and equipment                         (136)        (266)     (259)
Purchases of mortgage servicing rights                      (331)        (377)     (266)
- ----------------------------------------------------------------------------------------
   Net cash flow used in investing activities               (595)         (82)   (4,606)
- ----------------------------------------------------------------------------------------
Cash flows from financing activities
Net increase (decrease) in deposits                       (3,206)        5,077   (2,902)
Net increase (decrease) in short-term borrowings            (801)      (4,025)     4,931
Proceeds from issuance of long-term debt                    3,290        1,385     1,422
Repayments of long-term debt                              (2,740)        (700)   (1,214)
Proceeds from issuance of common stock                        124           70       523
Proceeds from issuance of preferred stock                     125            -         -
Redemption and repurchase of common and preferred stock     (446)        (393)     (289)
Cash dividends paid                                         (373)        (299)     (194)
- ----------------------------------------------------------------------------------------
Net cash flow provided by (used in) financing
  activities                                              (4,027)        1,115     2,277
- ----------------------------------------------------------------------------------------
Net increase (decrease) in cash and cash equivalents      (4,004)        4,732   (1,466)
- ----------------------------------------------------------------------------------------
Cash and cash equivalents at beginning of year              8,570        3,838     5,304
- ----------------------------------------------------------------------------------------
Cash and cash equivalents at end of year                   $4,566       $8,570    $3,838
- ----------------------------------------------------------------------------------------
</TABLE>

See accompanying Notes to Consolidated Financial Statements.




<PAGE>
NOTE 1.
SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

The accounting and reporting policies of Fleet Financial Group (Fleet or the
corporation) conform to generally accepted accounting principles and prevailing
practices within the banking industry. The corporation is a diversified
financial services company headquartered in Boston, Massachusetts. The
corporation is organized along four functional lines of business which include:
financial services and national consumer, consumer and investment services,
commercial financial services, and treasury/asset collection/equity capital. The
preparation of financial statements requires management to make estimates and
assumptions that affect the reported amounts of assets and liabilities and
disclosure of contingent assets and liabilities at the date of the financial
statements and the reported amounts of revenues and expenses during the
reporting period. Actual results could differ from those estimates. Certain
prior year amounts have been reclassified to conform to current year
classifications.

     Fleet-Shawmut Merger. On November 30, 1995, Shawmut National Corporation
(Shawmut) merged with and into Fleet (the Merger). The Merger was accounted for
as a pooling of interests and, accordingly, the financial information for all
prior periods presented has been restated to present the combined financial
condition and results of operations of both companies as if the Merger had been
in effect for all periods presented. Additional information pertaining to the
Merger is included in Note 2, Mergers and Acquisitions.

     The following is a summary of the significant accounting policies:

     Basis of Presentation. The consolidated financial statements of Fleet
include the accounts of the corporation and its subsidiaries. All material
intercompany transactions and balances have been eliminated.

     The consolidated financial statements of the corporation have been prepared
to give retroactive effect to the Merger.

     For purposes of the Consolidated Statements of Cash Flows, the corporation
defines cash and cash equivalents to include cash, due from banks, interest-
bearing deposits, federal funds sold, and securities purchased under agreements
to resell.

     Securities. Securities are classified at the time of purchase, based on
management's intention, as securities held to maturity, securities available for
sale, or trading account securities.

     Effective December 31, 1993, the corporation adopted Financial Accounting
Standards Board (FASB) Statement of Financial Accounting Standards (SFAS) No.
115, "Accounting for Certain Investments in Debt and Equity Securities." SFAS
No. 115 requires that securities available for sale be reported at fair value,
with any net after-tax unrealized gains (losses) reflected as a separate
component of stockholders' equity. Previously, debt securities that were held
for indefinite periods of time were recorded at the lower of amortized cost or
fair value with any net unrealized losses included in earnings; equity
securities were stated at the lower of aggregate cost or fair value with net
unrealized losses reported as a reduction of retained earnings. Securities held
to maturity are those that management has the positive intent and ability to
hold to maturity and are carried at amortized cost.

     Securities available for sale, which include marketable equity securities,
are those that management intends to hold for an indefinite period of time,
including securities used as part of the asset/liability management strategy,
and that may be sold in response to changes in interest rates, prepayment risk,
liquidity needs, the desire to increase capital, or other similar factors.

     Unrealized losses on an individual security deemed to be other than
temporary are recognized as a realized loss in the accounting period in which
such determination is made. The specific identification method is used to
determine gains and losses on sales of securities.

     Trading account securities include securities, principally debt securities,
that are purchased and held primarily for the purpose of selling them in the
near term and are stated at fair value, as determined by quoted market prices.
Gains and losses realized on the sale of trading account securities and
adjustments to fair value are included in trading revenue.

     Loans and Leases. Loans are stated at the principal amounts outstanding,
net of unearned income. Loans and leases are placed on nonaccrual status as a
result of past-due status or a judgment by management that, although payments
are current, such action is prudent. Except in the case of most consumer and
residential real estate loans, loans and leases on which payments are past due
90 days or more are placed on nonaccrual status, unless they are well-secured
and in the process of normal collection or renewal. Consumer loans, including
residential real estate, are placed on nonaccrual status at 120 days past due
and generally charged off at 180 days past due. When a loan is placed on
nonaccrual status, all interest previously accrued in the current year, but not
collected, is reversed against interest income. Any interest accrued in prior
years is charged against the reserve for credit losses. Assets can be returned
to accrual status when they become current as to principal and interest or
demonstrate a period of performance under the contractual terms, and, in
management's opinion, are fully collectable.

     Foreclosed Property and Repossessed Equipment. Property and equipment
acquired through foreclosure (other real estate owned or OREO) are stated at the
lower of cost or fair value less estimated selling costs. Credit losses arising
at the time of


<PAGE>
foreclosure are charged against the reserve for credit losses. Any additional
writedowns to the carrying value of these assets that may be required are
charged to expense and recorded in a valuation reserve that is maintained on
an asset-by-asset basis.

     Reserve for Credit Losses. The corporation continually evaluates its
reserve for credit losses by performing detailed reviews of certain individual
loans and leases in view of the historical net charge-off experience of the
portfolio, evaluations of current and anticipated economic conditions, and other
pertinent factors. Based on these analyses, the reserve for credit losses is
maintained at levels considered adequate by management to provide for loan and
lease losses inherent in these portfolios.

     Loans and leases, or portions thereof, deemed uncollectable are charged off
against the reserve, while recoveries of amounts previously charged off are
credited to the reserve. Amounts are charged off once the probability of loss
has been established, giving consideration to such factors as the customer's
financial condition, underlying collateral and guarantees, and general and
industry economic conditions.

     Effective January 1, 1995, the corporation adopted SFAS No. 114,
"Accounting by Creditors for Impairment of a Loan," as amended by SFAS No. 118.
Under this standard, commercial and commercial real estate loans are considered
impaired when it is probable that the corporation will not collect all amounts
due in accordance with the contractual terms of the loan. Except for certain
restructured loans, impaired loans are loans that are on nonaccrual status.
Loans that are returned to accrual status are no longer considered to be
impaired. Certain loans are exempt from the provisions of SFAS No. 114,
including large groups of smaller-balance homogenous loans that are collectively
evaluated for impairment, such as consumer and residential mortgage loans.

     The 1995 reserve for credit losses related to loans that are identified as
impaired includes impairment reserves, which are based on discounted cash flows
using the loan's effective interest rate, or the fair value of the collateral
for collateral-dependent loans, or the observable market price of the impaired
loan. Loans which were restructured prior to the adoption of SFAS No. 114, and
which are performing in accordance with the renegotiated terms, are not required
to be reported as impaired. Loans restructured subsequent to the adoption of
SFAS No. 114 are required to be reported as impaired in the year of
restructuring. Thereafter, such loans can be removed from the impaired loan
disclosure if the loans were paying a market rate of interest at the time of
restructuring and are performing in accordance with their renegotiated terms. In
accordance with SFAS No. 114, a loan is classified as an insubstance foreclosure
when the corporation has taken possession of the collateral, regardless of
whether formal foreclosure proceedings take place. Upon adoption of SFAS No.
114, the corporation did not change its method of recognizing interest income on
impaired loans. Cash receipts are generally applied to reduce the unpaid
principal balance.

     Mortgages Held for Resale. Mortgages held for resale are recorded at the
lower of aggregate cost or market value. Market value is determined by
outstanding commitments from investors or by current investor yield
requirements.
Mortgage Servicing Rights (MSRs). During 1995, the FASB issued SFAS No. 122
"Accounting for Mortgage Servicing Rights." SFAS No. 122 requires that an entity
recognize, as separate assets, rights to service mortgage loans for others
irrespective of how those servicing rights are acquired, whether purchased or
originated, by allocating the total cost of the loans between the loan and the
servicing rights thereto based on their relative fair values. The corporation
adopted SFAS No. 122 as of April 1, 1995, with application to transactions in
which the corporation acquires MSRs through either purchase or origination of
mortgage loans and sells those loans with servicing rights retained, and to
impairment evaluations of all capitalized MSRs.

     SFAS No. 122 requires that capitalized mortgage servicing rights be
assessed for impairment based upon the fair value of those rights. Fair values
are estimated considering market prices for similar MSRs and on the discounted
anticipated future net cash flows considering market consensus loan prepayment
predictions, historical prepayment rates, interest rates, and other economic
factors. For purposes of impairment evaluation and measurement, the corporation
stratifies the MSRs based on predominant risk characteristics of the underlying
loans, including loan type, amortization type (fixed or adjustable), and note
rate. To the extent that the carrying value of MSRs exceeds fair value by
individual stratum, a valuation allowance is established. The allowance may be
adjusted in the future as the value of MSRs increase or decrease. The cost of
MSRs is amortized over the estimated period of net servicing revenues.

     Prior to adoption of SFAS No. 122, the corporation capitalized as MSRs only
acquisition costs of bulk servicing purchases and servicing rights acquired
through the purchase of mortgage loans negotiated by others, net of aggregate
gains from the sale of the purchased loans. Prior to SFAS No. 122, if recorded
balances for any disaggregated MSR categories exceeded the undiscounted
anticipated future net cash flows, a current impairment adjustment equal to the
difference between the carrying value and the undiscounted anticipated future
net cash flows was recorded.

     Excess Cost over Net Assets Acquired. The excess cost over net assets
acquired (goodwill) is amortized on a straight-line basis over periods of up to
40 years. Goodwill relating to


<PAGE>
banking subsidiaries acquired subsequent to 1981 is amortized over periods
ranging up to 25 years. On a periodic basis, the corporation reviews goodwill
for events or changes in circumstances that may indicate that the carrying
amount of goodwill may not be recoverable.

     Other Intangible Assets. The excess of the purchase price over the fair
value of the tangible net assets of certain acquisitions has been allocated to
core deposits (core deposit intangibles) based on valuations, and is amortized
on a straight-line basis over the estimated period of benefit, not to exceed ten
years. On a periodic basis, the corporation reviews its intangible assets for
events or changes in circumstances that may indicate that the carrying amount of
the assets may not be recoverable.

     Trading Instruments. Financial instruments (principally foreign exchange
and interest-rate instruments) used for trading purposes are stated at market
value. Realized and unrealized gains and losses are recognized in trading
revenue. Interest revenue arising from trading instruments is included in the
income statement as part of interest income.

     Income Taxes. The corporation changed its method of accounting for income
taxes from the deferred method to the liability method, in accordance with SFAS
No. 109, "Accounting for Income Taxes," effective January 1, 1993. This
statement requires deferred tax assets and liabilities to be recognized for the
future tax consequences attributable to differences between the financial
statement carrying amounts of assets and liabilities and their respective tax
bases. Deferred tax assets and liabilities are measured using enacted tax rates
expected to apply to taxable income in the years in which those temporary
differences are expected to be recovered or settled. The effect on deferred tax
assets and liabilities of a change in tax rates is recognized in income in the
period the change is enacted.

     Interest-Rate Risk-Management Activities. The corporation enters into
certain interest-rate instruments, including interest-rate swap, cap and floor
agreements, and futures contracts to manage exposure to interest-rate risk. For
those interest-rate instruments that alter the repricing characteristics of
assets or liabilities, the net differential to be paid or received on the
instruments is treated as an adjustment to the yield on the underlying assets or
liabilities (the accrual method). For those interest-rate instruments entered
into in connection with the securities available for sale portfolio that
synthetically alter the interest-rate characteristics of the securities, the net
differential to be paid or received on the instruments is recorded on the
accrual method and the instruments are reported at fair value with unrealized
gains and losses reflected as a separate component of stockholders' equity
consistent with the reporting of unrealized gains and losses on those
securities.

     To qualify for accrual accounting, the interest-rate instrument must be
designated to specific assets or liabilities or pools of assets or liabilities,
and must be effective at altering the interest-rate characteristics of the
related assets or liabilities. To be effective, there must be correlation
between the interest-rate index on the underlying asset or liability and the
variable rate paid on the instrument. The corporation measures initial and
ongoing correlation by statistical analysis of the relative movements of the
interest-rate indices over time. If correlation were to cease, the interest-rate
instrument would be accounted for as a trading instrument.

     Fleet has entered into certain swaps with imbedded written options which,
under certain interest-rate scenarios, can cause the duration of the swaps to
extend. If the maximum duration of these swaps is within a range of acceptable
duration in accordance with asset/liability management parameters, Fleet applies
the same policies as are applied to swaps without imbedded written options.

     If an interest-rate instrument is terminated, the gain or loss is deferred
and amortized over the shorter of the remaining contract life or the maturity of
the designated assets or liabilities. If the designated asset or liability is
sold or settled or its balance falls below the notional amount of the
instrument, accrual accounting is discontinued to the extent that the notional
amount exceeds the balance, and accounting for trading instruments is applied.

     Gains and losses on futures contracts and other interest-rate instruments
used to protect the value of assets and liabilities are included in income
unless the futures contract qualified for hedge accounting. To qualify for hedge
accounting, futures contracts must be designated as hedges of specific assets or
liabilities and must reduce the corporation's exposure to interest-rate risk. In
addition, at the inception of the hedge and throughout the hedge period, there
must be high correlation between the futures contracts and the related hedged
assets or liabilities. Gains and losses on futures contracts accounted for as
hedges are deferred and amortized over the expected remaining lives of the
related hedged assets or liabilities as an adjustment of interest income or
interest expense.

     Earnings Per Share. Earnings per share is computed by dividing earnings
(after deducting dividends and premiums paid on preferred stock) by the weighted
average number of common shares and common stock equivalents outstanding during
the period, assuming the conversion of the convertible preferred stock. Common
stock equivalents include stock options and rights and the dual convertible
preferred (DCP) stock.


<PAGE>
NOTE 2.
MERGERS AND ACQUISITIONS

     As previously disclosed, the merger of Shawmut with and into Fleet was
completed on November 30, 1995, and was accounted for as a pooling of interests.
Under the terms of the Merger, approximately 105 million Fleet common shares
were exchanged for all of the outstanding common shares of Shawmut at an
exchange ratio of 0.8922 shares of Fleet for each share of Shawmut. The
outstanding preferred stock of Shawmut was exchanged for comparable issues of
Fleet preferred stock. The financial information for all prior periods presented
has been restated to present the combined financial condition and results of
operations of both companies as if the Merger had been in effect for all periods
presented.
     In connection with the Merger, the corporation has signed definitive
agreements to divest 64 branches to comply with anti-trust concerns. The sales,
which are expected to be completed during the first half of 1996, will consist
of approximately $2.6 billion in deposits and $1.9 billion in loans, including
$1.1 billion in residential mortgages.

     On January 27, 1995, the corporation completed its acquisition of NBB
Bancorp (NBB). The corporation issued approximately 6.2 million treasury shares
with an aggregate carrying value of approximately $200 million as well as
approximately $230 million in cash. In addition, Fleet issued 2.5 million
warrants to purchase Fleet common stock to NBB stockholders with an exercise
price of $43.875 per share and a term of six years. The warrants are exercisable
for a five-year period beginning one year after the date of the acquisition. The
transaction was accounted for under the purchase method of accounting. Goodwill
is being amortized on a straight-line basis over 15 years.

     On January 31, 1995, the corporation completed its purchase of
substantially all the assets of the Business Finance Division of Barclays
Business Credit, Inc. (Barclays), now known as Fleet Capital, for approximately
$2.6 billion in cash. The transaction was accounted for under the purchase
method of accounting. Goodwill is being amortized on a straight-line basis over
25 years.

     The corporation also completed its tender offer to purchase the
approximately 19% publicly held shares of Fleet Mortgage Group (FMG) common
stock for $20.00 in cash per share on February 28, 1995. Goodwill is being
amortized on a straight-line basis over 15 years.

     On March 3, 1995, the corporation purchased Plaza Home Mortgage Corporation
(Plaza) which operates a mortgage banking franchise, principally in California,
for approximately $88 million in cash. Goodwill is being amortized on a
straight-line basis over 15 years. This acquisition added approximately $9.2
billion in mortgage servicing and expanded the corporation's mortgage banking
franchise by 40 additional offices.

     On June 9, 1995, the corporation completed its acquisition of Northeast
Federal Corp. (Northeast) with assets of $3.3 billion. The corporation issued
approximately 5.8 million common shares with a fair value of approximately $193
million. This acquisition was accounted for under the purchase method of
accounting. Goodwill is being amortized on a straight-line basis over 15 years.

     The information below presents, on a pro forma basis, certain historical
financial information for the corporation, adjusted for each of the NBB, Plaza,
FMG, Northeast, and Barclays transactions that occurred in 1995 as if such
transactions had been consummated on January 1, 1995 and 1994, respectively:

Pro Forma Results
- -----------------------------------------------------------------------
Dollars in millions except per share data
- -----------------------------------------------------------------------
Fleet, NBB, Plaza, FMG, Northeast, and Barclays          1995      1994
- -----------------------------------------------------------------------
Net interest income                                    $3,054    $3,242
Net income available to common stockholders               404       786
Net income per common share                              1.52      2.95
- -----------------------------------------------------------------------
Corporation As Reported
Net interest income                                    $3,020    $3,047
Net income available to common stockholders               416       818
Net income per common share                              1.57      3.09
- -----------------------------------------------------------------------

     On December 19, 1995, Fleet signed a definitive agreement to purchase
NatWest Bank, N.A. (NatWest) for $2.7 billion in cash and up to an additional
$560 million in accordance with an earnout provision. The earnout provision
calls for an annual payment based upon the level of earnings from the NatWest
franchise with a cap of $560 million over an eight-year period. Following the
NatWest merger, Fleet expects to have approximately $90 billion in assets,
reflecting an expected reduction of Fleet's and NatWest's assets. In connection
with the NatWest merger, Fleet intends to substantially restructure its balance
sheet to replace lower-yielding assets, primarily securities, with higher
earning assets acquired from NatWest and to replace higher-cost purchased
funding with lower cost deposits acquired from NatWest. The acquisition of
NatWest will add approximately 300 branches in New York and New Jersey and is
expected to close in the second quarter of 1996, subject to regulatory approval.

<PAGE>
     The corporation completed several mergers of banking organizations during
1994. The mergers in the following table were accounted for as poolings of
interests. The mergers of these organizations are reflected in the consolidated
financial statements as though they had been combined with the corporation as of
the beginning of the earliest period presented.
1994 Acquisitions

                                                         Added at    Common
                                        Completion    Acquisition    Shares
Dollars and shares in millions                Date        on Date    Issued
- ---------------------------------------------------------------------------
Peoples Bancorp of Worcester, Inc.      May 23, 1994          871       7.4
New Dartmouth Bank                      June 6, 1994        1,724       5.7
Gateway Financial Corporation           June 27, 1994       1,259       6.6
Sterling Bancshares Corp.               August 15, 1994     1,000       3.6
- ---------------------------------------------------------------------------

     During 1994, the corporation acquired two smaller banks with combined total
assets of $332 million, which were accounted for under the purchase method of
accounting. In addition, ten branches with deposits of $427 million, deposits
held by the Resolution Trust Corporation totaling $25 million and the processing
services division of a bankruptcy claims processing company were acquired.


NOTE 3.
SECURITIES
<TABLE><CAPTION>

                                                          1995                                    1994
                                        ---------------------------------------   -----------------------------------------
                                                    Gross      Gross                            Gross       Gross            
December 31                           Amortized  Unrealized  Unrealized  Market   Amortized  Unrealized  Unrealized  Market
Dollars in millions                      Cost       Gains      Losses     Value     Cost        Gains      Losses     Value
- ---------------------------------------------------------------------------------------------------------------------------
<S>                                   <C>          <C>        <C>     <C>         <C>          <C>       <C>         <C>
Securities available for sale:
U.S. Treasury and government agencies    $7,891        $12       $14    $7,889     $3,851          $-      $184      $3,667
Mortgage-backed securities                8,457         38        25     8,470      8,352           5       459       7,898
Other debt securities                     1,621         47         6     1,662        180           -         1         179
- ---------------------------------------------------------------------------------------------------------------------------
Total debt securities                    17,969         97        45    18,021     12,383           5       644      11,744
- ---------------------------------------------------------------------------------------------------------------------------
Marketable equity securities                359         37         3       393        360           6        10         356
Other securities                            119          -         -       119        150           -         -         150
- ---------------------------------------------------------------------------------------------------------------------------
Total securities available for sal      $18,447       $134       $48   $18,533    $12,893         $11      $654     $12,250
- ---------------------------------------------------------------------------------------------------------------------------
Securities held to maturity:
U.S. Treasury and government agencie         $7         $-        $-        $7     $1,980          $-      $116      $1,864
State and municipal                         687          9         1       695        843           5         6         842
Mortgage-backed securities                    -          -         -         -      4,158           1       235       3,924
Other debt securities                       104          -        24        80      1,910           1        89       1,822
- ---------------------------------------------------------------------------------------------------------------------------
Total securities held to maturity          $798         $9       $25      $782     $8,891          $7      $446      $8,452
- ---------------------------------------------------------------------------------------------------------------------------
</TABLE>

     The securities available for sale portfolio had net unrealized gains
(losses) of $86 million and $(643) million at December 31, 1995 and 1994,
respectively. Accordingly, stockholders' equity has been increased (reduced) by
a valuation reserve of $52 million and $(411) million at December 31, 1995 and
1994, respectively, which represents the after-tax effect of the unrealized
gains (losses). During the fourth quarter of 1995, the corporation reclassified
substantially all of its securities held to maturity to securities available for
sale as the FASB permitted a one-time opportunity for institutions to reassess
the appropriateness of the designations of all securities.

     At December 31, 1995, securities available for sale and securities held to
maturity with carrying values of $6.7 billion and $542 million, respectively,
were pledged to secure public deposits, securities sold under agreements to
repurchase, and for other purposes, compared to $2.6 billion and $5.3 billion,
respectively, at December 31, 1994.

     Proceeds from sales of debt securities during 1995, 1994, and 1993 were $11
billion, $24 billion, and $11 billion, respectively. Gross gains of $49 million
and gross losses of $48 million were realized on those sales in 1995, gross
gains of $24 million and gross losses of $51 million were realized on those
sales in 1994, and gross gains of $252 million and gross losses of $3 million
were realized on those sales in 1993. Net realized


<PAGE>
gains on sales of marketable equity securities were $31 million, $14 million,
and $45 million in 1995, 1994, and 1993, respectively.

     The amortized cost and estimated market value of debt securities held to
maturity and securities available for sale by contractual maturity are shown in
the following table. Actual maturities will differ from contractual maturities
because borrowers may have the right to call or prepay obligations with or
without call or prepayment penalties.

Maturities of Debt Securities Available for Sale
<TABLE><CAPTION>
- -----------------------------------------------------------------------------------------
December 31, 1995                          Within       1 to 5 5 to 10  After 10
Dollars in millions                        1 Year        Years   Years     Years    Total
- -----------------------------------------------------------------------------------------
<S>                                       <C>         <C>        <C>      <C>     <C> 
Amortized cost:
U.S. Treasury and government agencies      $6,576       $1,315      $-        $-   $7,891
Mortgage-backed securities                      -        2,572     337     5,548    8,457
Other debt securities                          26          896      66       633    1,621
- -----------------------------------------------------------------------------------------
Total debt securities                      $6,602       $4,783    $403    $6,181  $17,969
- -----------------------------------------------------------------------------------------
Percent of total debt securities             36.8%        26.6%    2.2%    34.4%   100.0%
Weighted average yield(a)                    5.56         5.82    5.99      6.6     5.99
- -----------------------------------------------------------------------------------------
Market value                               $6,595       $4,796    $408    $6,222  $18,021
- -----------------------------------------------------------------------------------------
</TABLE>

(a)  A tax-equivalent adjustment has been included in the calculations of the
     yields to reflect this income as if it had been fully taxable. The tax-
     equivalent adjustment is based upon the applicable federal and state income
     tax rates.

<TABLE><CAPTION>
- ------------------------------------------------------------------------------------------
Maturities of Debt Securities Held to Maturity
December 31, 1995                          Within       1 to 5 5 to 10  After 10
Dollars in millions                        1 Year        Years   Years     Years     Total
- ------------------------------------------------------------------------------------------
<S>                                         <C>         <C>       <C>      <C>      <C> 
Amortized cost:
U.S. Treasury and government agencies          $7           $-      $-        $-       $7
State and municipal                           462          184      27        14      687
Other debt securities                           3           16       3        82      104
- ------------------------------------------------------------------------------------------
Total debt securities                        $472         $200     $30       $96     $798
- ------------------------------------------------------------------------------------------
Percent of total debt securities             59.2%        25.0%    3.8%     12.0%  100.0%
Weighted average yield(a)                    6.70         7.78    9.83      9.08    7.35
- ------------------------------------------------------------------------------------------
Market value                                 $465         $204     $33       $80     $782
- ------------------------------------------------------------------------------------------
</TABLE>

(a)  A tax-equivalent adjustment has been included in the calculations of the
     yields to reflect this income as if it had been fully taxable. The tax-
     equivalent adjustment is based upon the applicable federal and state income
     tax rates.

<TABLE><CAPTION>

NOTE 4.
LOANS AND LEASES
- ------------------------------------------------------------------------------------------------------
December 31
Dollars in millions                               1995          1994        1993     1992        1991
- ------------------------------------------------------------------------------------------------------
<S>                                            <C>           <C>         <C>      <C>         <C>  
Loans:
Commercial and industrial                      $23,251       $19,675     $19,031  $18,818     $17,310
Residential real estate                         11,475         8,529       7,378    7,444       7,063
Consumer                                         9,556        10,893      10,229    9,415       9,558
Commercial real estate:
   Construction                                    606           666         637    1,436       1,890
   Interim/permanent                             4,414         4,789       5,279    5,480       6,315
- ------------------------------------------------------------------------------------------------------
Loans, net of unearned income                   49,302        44,552      42,554   42,593      42,136
- ------------------------------------------------------------------------------------------------------
Lease financing:
Lease receivables                                2,267         1,765       1,291    1,194       1,698
Estimated residual value                           520           212         165      172         190
Unearned income                                  (564)         (494)       (297)    (237)       (324)
- ------------------------------------------------------------------------------------------------------
Lease financing, net of unearned income(a)       2,223         1,483       1,159    1,129       1,564
- ------------------------------------------------------------------------------------------------------
Total loans and leases, net of unearned income $51,525       $46,035     $43,713  $43,722     $43,700
</TABLE>
     
(a) The corporation's leases consist principally of full-payout, direct
    financing leases. For federal income tax purposes, the corporation has the
    tax benefit of depreciation on the entire leased unit and interest on the
    long-term debt. Deferred taxes arising from leveraged leases totaled $182
    million in 1995 and $60 million in 1994. Future minimum lease payments to be
    received are $469 million in 1996; $341 million, 1997; $325 million, 1998;
    $222 million, 1999; $242 million, 2000; $668 million, 2001 and thereafter.


<PAGE>
     At December 31, 1995, the corporation reclassified certain loans totalling
$1,631 million ($1,477 million of consumer, $79 million of commercial real
estate, $46 million of commercial and industrial, and $29 million of
residential) to assets held for sale or accelerated disposition. Such loans are
included in other assets and were adjusted to the lower of cost or estimated
market value.

     Total loans and leases at December 31, 1995 include $28 million of loans
subject to loss-sharing arrangements with the Federal Deposit Insurance Corp.
(FDIC), whereby the FDIC generally reimburses Fleet for 80% of net charge-offs
for periods ranging from three to five years from the date of acquisition.

     Concentrations of Credit Risk. Although the corporation is engaged in
business nationwide, the lending done by the banking subsidiaries is primarily
concentrated in the northeastern region.

NOTE 5.
RESERVES FOR LOSSES

Reserve for Credit Loss Activity
- --------------------------------------------------------------------------
Year ended December 31
Dollars in millions                             1995        1994      1993
- --------------------------------------------------------------------------
Balance at beginning of year                  $1,496      $1,669    $1,937
Provision charged to income                      101          65       327
Loans and leases charged off                   (418)       (377)     (729)
Recoveries of loans and leases charged off       116         138       144
Acquisitions/other                                26           1      (10)
- --------------------------------------------------------------------------
Balance at end of year                        $1,321      $1,496    $1,669
- --------------------------------------------------------------------------

     Acquisitions/other includes reserves acquired as a result of acquisitions,
offset in part by reserve transfers to the FDIC and reserves related to assets
held for sale or accelerated disposition.

Reserve for OREO Activity
- --------------------------------------------------------------------------
Year ended December 31
Dollars in millions                             1995        1994      1993
- --------------------------------------------------------------------------
Balance at beginning of year                     $50         $45      $ 51
Provision                                       (15)          31       124
Dispositions, net                               (12)        (26)     (130)
- --------------------------------------------------------------------------
Balance at end of year                           $23         $50      $ 45
- --------------------------------------------------------------------------

NOTE 6.
NONPERFORMING ASSETS
<TABLE><CAPTION>
- -----------------------------------------------------------------------------------------------
Year Ended December 31
Dollars in millions                             1995        1994      1993       1992      1991
- -----------------------------------------------------------------------------------------------
<S>                                             <C>         <C>       <C>        <C>      <C>
Nonperforming loans and leases:
   Current or less than 90 days past due        $157        $186      $254       $622      $575
   Noncurrent                                    283         480       584        885     1,654
OREO                                              59          95       200        507       941
- -----------------------------------------------------------------------------------------------
Total NPAs                                      $499        $761    $1,038     $2,014    $3,170
- -----------------------------------------------------------------------------------------------
NPAs as a percent of
  outstanding loans,
  leases, and OREO                              0.97%       1.65%     2.35%      4.53%    7.05%
- -----------------------------------------------------------------------------------------------
Accruing loans and leases
  contractually past due
  90 days or more                               $198        $139      $120       $163      $267
- -----------------------------------------------------------------------------------------------
Assets held for sale or
  accelerated disposition                       $317           -         -          -         -
- -----------------------------------------------------------------------------------------------
</TABLE>
     At December 31, 1995, the recorded investment in impaired loans was $295
million, substantially all of which were on nonaccrual status. Included in this
amount is $207 million of impaired loans for which the related impairment
reserve is $54 million, and $88 million of impaired loans that, due primarily to
charge-offs, do not have an impairment reserve. The average recorded investment
in impaired loans during the year was $428 million. The amount of interest
income recognized on impaired loans during the year ended December 31, 1995 was
immaterial. The reserve for credit losses contains additional amounts for
impaired loans as deemed necessary to maintain reserves at levels considered
adequate by management.

     The corporation has no material outstanding commitments to lend additional
funds to customers whose loans have been placed on nonperforming status or the
terms of which have been modified.

     The gross interest income that would have been recorded if the
nonperforming loans and leases had been current in accordance with their
original terms and had been outstanding throughout the period (or since
origination if held for part of the period) was $59 million, $66 million, and
$106 million in 1995, 1994, and 1993, respectively. The actual amount of
interest income on those loans included in net income for the period was $26
million, $19 million, and $27 million in 1995, 1994, and 1993, respectively.


<PAGE>
NOTE 7.

MORTGAGE SERVICING RIGHTS
The corporation's MSRs activity for the years ended
December 31, 1995, 1994, and 1993 is as follows:

Mortgage Servicing Rights
- --------------------------------------------------------------------------
Year ended December 31
Dollars in millions                             1995        1994      1993
- --------------------------------------------------------------------------
Balance at beginning of year                    $840        $579      $563
Additions:
   Originated                                     50           -         -
   Acquired                                      628         377       266
Servicing sales                                 (52)        (26)       (3)
Amortization                                   (142)        (90)     (247)
Impairment reserve                              (48)           -         -
- --------------------------------------------------------------------------
Balance at end of year                        $1,276        $840      $579
- --------------------------------------------------------------------------

     During 1995, the corporation recorded impairment charges of $59 million and
credits relating to the impairment reserve of $11 million; therefore, at
December 31, 1995, the corporation's impairment reserve balance pertaining to
MSRs was $48 million. At December 31, 1995, the aggregate fair value of the
corporation's capitalized MSRs was approximately $1.5 billion.

     The incremental impact of capitalizing originated mortgage servicing rights
in accordance with SFAS No. 122 resulted in an increase of $50 million in
mortgage production revenues for the year ended December 31, 1995.

NOTE 8.
MERGER- AND RESTRUCTURING-RELATED CHARGES

     Merger-related charges of $490 million were recorded in 1995 in connection
with the Merger. The merger-related charges are direct incremental costs
associated with the Merger and are presented in the table below:

Components of Merger-Related Charges
- ----------------------------------------------------
Dollars in millions                             1995
- ----------------------------------------------------
Personnel                                       $270
Facilities                                       115
Data processing                                   60
Other merger expenses                             45
- ----------------------------------------------------
Total                                           $490
- ----------------------------------------------------

     Personnel relates primarily to the costs of employee severance, the costs
related to the termination of certain employee benefit plans, and employee
assistance for separated employees. Facilities charges, which are the result of
the consolidation of branch offices as well as back-office operations, consist
of lease-termination costs, writedowns of owned properties, and other
facilities-related costs. Data processing costs consist primarily of the write-
off of duplicate or incompatible systems hardware and software. Other merger
expenses consist primarily of transaction costs, such as professional and other
fees.

     All funding for cash expenditures relating to the merger-related charge
have been, and are anticipated to be, paid from the operating activities of the
corporation. The corporation's liquidity has not been, nor is it anticipated to
be, significantly affected by these cash outlays. As a result of the merger, the
corporation expects to incur approximately $35 million of incremental costs that
are supportive of future business operations, which will be expensed as incurred
and not charged against the merger accrual.

     The following table presents a summary of activity with respect to merger
accrual:

Merger Accrual
- ----------------------------------------------------
Year ended December 31, 1995
Dollars in millions
- ----------------------------------------------------
Balance at beginning of year                   $   -
Provision charged against income                 490
Cash outlays                                    (65)
Noncash writedowns                              (90)
- ----------------------------------------------------
Balance at end of year                         $ 335
- ----------------------------------------------------

     Merger-related charges of $101 million were also recorded in 1994 to
reflect the integration of several other acquisitions. The merger-related
charges include: $19 million for personnel charges; $39 million for the closure
of branches and facilities and lease-termination costs; $11 million of
transaction-related costs; and $32 million of other costs representing the sale
of certain assets as well as other merger-related costs. Substantially all of
these costs have been paid as of December 31, 1995.

     The corporation recorded restructuring charges of $84 million and $161
million in connection with efficiency improvement programs during 1994 and 1993,
respectively. These programs, which commenced in 1993 and continued into 1995,
were intended to enhance the corporation's competitive position through a
comprehensive review of all its banking, mortgage banking, and consumer finance
activities
<PAGE>
and operations. The charges included only identified direct and incremental
costs associated with these programs. The components of the restructuring
charges for 1994 and 1993 were as follows:

Components of Restructuring Charges
- ----------------------------------------------------
Dollars in millions
- ----------------------------------------------------
Severance                                       $122
Occupancy                                         71
Other (including project costs)                   52
- ----------------------------------------------------
Total restructuring charges                     $245
- ----------------------------------------------------

     All funding for cash expenditures relating to the restructuring plans has
been made from the operating activities of the corporation. The corporation's
liquidity has not been significantly affected by these cash outlays. During 1995
and 1994, $15 million and $20 million, respectively, of incremental costs were
incurred relating to the restructuring plan and were charged against current
period expense as these costs were supportive of future business operations. The
corporation does not anticipate any additional incremental costs related to
these programs.

     The following table presents a summary of activity with respect to the
restructuring accrual:

Restructuring Accrual
- --------------------------------------------------------------------------
Year ended December 31
Dollars in millions                             1995        1994      1993
- --------------------------------------------------------------------------
Balance at beginning of year                     $77        $126        $-
Provision charged against income                   -          84       161
Cash outlays                                    (60)        (90)      (25)
Noncash writedowns                                 -        (43)      (10)
- --------------------------------------------------------------------------
Balance at end of year                           $17         $77      $126
- --------------------------------------------------------------------------

     The cash outlays made during 1995 relate primarily to severance costs and
project-related costs. Noncash writedowns relate to vacated facilities and
consist primarily of building and leasehold improvement write-offs. The
corporation expects that substantially all remaining costs will be paid in 1996
and that the restructuring accrual at December 31, 1995, will be adequate.

NOTE 9.
SHORT-TERM BORROWINGS
<TABLE><CAPTION>

- --------------------------------------------------------------------------------------------------------
                                                          Securities
                                                Federal   Sold Under                   Other      Total
                                                  Funds Agreements to Commercial  Short-Term Short-Term
Dollars in millions                           Purchased  Repurchase        Paper  Borrowings Borrowings
- -------------------------------------------------------------------------------------------------------
<S>                                              <C>         <C>        <C>       <C>      <C>
1995
Balance at December 31                           $4,461      $2,964     $2,138    $3,006   $12,569
Highest balance at any month-end                  4,840       6,944      2,138     4,912    16,557
Average balance for the year                      4,451       5,159      1,582     2,853    14,045
Weighted average interest rate as of December 31   5.20%       5.21%      5.86%     5.54%    5.40%
Weighted average interest rate paid for the year   6.02        5.70       6.07      4.98     5.69
- --------------------------------------------------------------------------------------------------------
1994
Balance at December 31                           $2,753      $6,170       $835    $2,828   $12,586
Highest balance at any month-end                  4,368      10,835      1,199     5,041    18,069
Average balance for the year                      3,943       7,769      1,005     2,638    15,355
Weighted average interest rate as of December 31   5.14%       5.69%      5.96%     5.51%    5.55%
Weighted average interest rate paid for the year   4.22        4.05       4.36      3.94     4.07
- --------------------------------------------------------------------------------------------------------
1993
Balance at December 31                           $2,151      $7,304     $1,337    $5,584   $16,376
Highest balance at any month-end                  2,151       9,122      1,415     5,584    16,376
Average balance for the year                      1,632       7,505      1,036     2,634    12,807
Weighted average interest rate as of December 31   3.10%       2.90%      3.38%     3.16%    3.06%
Weighted average interest rate paid for the year   3.08        2.96       3.52      3.04     3.03
- --------------------------------------------------------------------------------------------------------
</TABLE>


     Federal funds purchased and securities sold under agreements to repurchase
generally mature within 30 days of the transaction date. Commercial paper and
other short-term borrowings generally mature within 90 days, although commercial
paper may have a term of up to 270 days.

     Total credit facilities available were $2.8 billion with $430 million
outstanding at December 31, 1995, compared to $3.2 billion with $500 million
outstanding at December 31, 1994. The amounts outstanding under the lines of
credit relate entirely to FMG at both December 31, 1995 and 1994. During 1995,
the corporation and its subsidiaries paid commitment fees ranging from 0.01% to
0.19% on the lines.

<PAGE>
NOTE 10.
LONG-TERM DEBT

Fleet has an effective universal shelf registration statement with the
Securities and Exchange Commission (SEC), providing for the issuance of common
and preferred stock, senior or subordinated debt securities, and other debt
securities. The total amount of funds available as of December 31, 1995, under
the corporation's shelf registration was $913 million.

The following table presents components of long-term debt for the parent company
and its affiliates:

Long-Term Debt
- ------------------------------------------------------------------------------
December 31                                    Maturity
Dollars in millions                                Date        1995       1994
- ------------------------------------------------------------------------------
Senior notes and debentures
Parent company:
   5.625% notes                                    1995          $-       $200
   8.875% notes                                    1996         150        150
   MTNs 5.875% - 9.33%                      1996 - 1998         501         80
   7.65% - 8.125% notes                            1997         200        200
   7.25% notes                              1997 - 1999         400        400
   6.00% notes                                     1998         250          -
   7.125% notes                                    2000         250          -
   Floating-rate note                              2000          50          -
   Other                                           2013           1          1
- ------------------------------------------------------------------------------
Total parent company                                          1,802      1,031
- ------------------------------------------------------------------------------
Affiliates:
   9.80% notes                                     1995           -        250
   5.50% - 5.60% notes                             1995           -        225
   9.98% notes                                     1996          70         70
   Floating-rate bank notes                        1996         840      1,288
   7.03% bank notes                                1997          50          -
   6.125% notes                                    1997         150        150
   Floating-rate notes                             1997         350        400
   6.50% notes                                     1999         150        150
   MTNs 5.35% - 7.48%                       1996 - 2003         394        285
   FHLB borrowings                          1996 - 2015         629        482
   6.50% note                                      2001         200          -
   Other                                    1996 - 2009          12         16
- ------------------------------------------------------------------------------
Total affiliates                                              2,845      3,316
- ------------------------------------------------------------------------------
Total senior notes and debentures                             4,647      4,347
- ------------------------------------------------------------------------------
Subordinated notes and debentures:(a)
   Floating-rate subordinated notes                1997          50         50
   Floating-rate subordinated notes                1998         100        100
   7.625% - 9.85% subordinated notes               1999         450        450
   9.00% - 9.90% subordinated notes                2001         325        325
   6.875% subordinated notes                       2003         150        150
   7.20% subordinated notes                        2003         150        150
   8.125% subordinated notes                       2004         250        250
   8.625% subordinated notes                       2005         250          -
   8.625% subordinated notes                       2007         107        107
   Other                                           1997           2          2
- ------------------------------------------------------------------------------
   Total subordinated notes and debentures                    1,834      1,584
- ------------------------------------------------------------------------------
Total long-term debt                                         $6,481     $5,931
- ------------------------------------------------------------------------------ 

(a)  At December 31, 1995 and 1994, all subordinated debt was at the parent
     company, with the exception of $250 million at an affiliate in 1995, and is
     included in total risk-based capital.

     The $100 million of 7.65% and $400 million of 7.25% notes provide for
single principal payments and are not redeemable prior to maturity. The $150
million of 8.875% and $100 million of 8.125% notes are unsecured obligations
with interest payable semiannually and are not redeemable prior to maturity. The
$250 million of 6.00% and the $250 million of 7.125% notes pay interest
semiannually and are not redeemable prior to maturity. The $50 million floating-
rate note accrues interest based on the three-month London Interbank Offered
Rate (LIBOR) payable quarterly and is not redeemable prior to maturity.

     Long-term senior borrowings of affiliates include $394 million of medium-
term notes (MTNs), $150 million of 6.125% notes, $150 million of 6.50% notes,
and $200 million of 6.50% notes issued by FMG, and $70 million of 9.98% notes
issued by Fleet Financial Corp.

     The $350 million of floating-rate notes due 1997 were issued by subsidiary
banks and have a rate that floats with LIBOR. The notes are secured by the
banks' qualifying student loan portfolios or collateralized by mortgage-backed
securities (MBS). Of the $840 million floating-rate bank notes due 1996 and
issued by subsidiary banks, $150 million float with the federal funds rate, $235
million float with the prime rate, and $455 million is tied to LIBOR.

     The fixed-rate subordinated notes all provide for single principal payments
at maturity. All the floating-rate subordinated notes due 1997 and 1998 are
redeemable at the option of the corporation, in whole or in part, at their
principal amount plus accrued interest. The notes due 1997 were called for
redemption effective February 22, 1996. These notes pay interest based on the
three-month LIBOR and reset quarterly.

     Included in the subordinated notes are $150 million of 9.85% notes due June
1, 1999, and $71 million of floating-rate  notes due June 1, 1998, that, at the
corporation's option, will either be exchanged for common stock, preferred
stock, or certain other primary capital securities of the corporation having a
market value equal to the principal amount of the notes or will be repaid from
the proceeds of other issuances of such securities. The corporation may,
however, at its option, revoke its obligation to redeem the notes with capital
securities based upon the capital treatment of the notes by its primary
regulator or consent by its primary regulator for such revocation. The holders
of the capital notes are subordinate in rights to depositors and other
creditors.

     The aggregate payments required to retire long-term debt are: 1996, $2,058
million; 1997, $1,129 million; 1998, $606 million; 1999, $805 million; 2000,
$507 million; 2001 and thereafter, $1,376 million.


<PAGE>
NOTE 11.

PREFERRED STOCK
- -------------------------------------------------------------------
December 31
Dollars in millions, except per share data         1995        1994
- -------------------------------------------------------------------
9.30% cumulative preferred stock, $250 stated
value, 575,000 shares issued and outstanding
at December 31, 1995 and 1994                      $144        $144
9.35% cumulative preferred stock, $250 stated
value, 500,000 shares issued and outstanding
at December 31, 1995                                125           -
10.12% Series III perpetual preferred stock,
$1 par, 519,758 shares issued and outstanding
at December 31, 1995 and 1994                        50          50
9.375% Series IV perpetual preferred stock,
$1 par, 478,838 shares issued and outstanding
at December 31, 1995 and 1994                        46          46
Preferred stock with cumulative and adjustable
dividends, $50 stated value, 688,700 shares
issued and outstanding at December 31, 1995 and 1994 34          34
Dual convertible preferred stock, $200 stated
value, 1,415,000 shares issued and outstanding
at December 31, 1994                                  -         283

- -------------------------------------------------------------------
Total                                              $399        $557
- -------------------------------------------------------------------

     The 9.30% cumulative preferred stock is redeemable at the option of the
corporation on or after October 15, 1997, at $250 per share, plus accrued and
unpaid dividends thereon. The 9.35% cumulative preferred stock is redeemable at
the option of the corporation on or after January 15, 2000, at $250 per share,
plus accrued and unpaid dividends thereon. The Series III perpetual preferred
stock is redeemable at the option of Fleet on or after June 1, 1996, at $105.06
per share, declining each year to $100 per share on or after June 1, 2001, plus
accrued and unpaid dividends thereon. The Series IV perpetual preferred stock is
redeemable at the option of Fleet on or after December 1, 1996, at $100 per
share, plus accrued and unpaid dividends thereon. The preferred stock with
cumulative and adjustable dividends is redeemable at the option of the
corporation at $50 per share. Except in certain circumstances, the holders of
the preferred stock have no voting rights.

     On December 31, 1995, the dual convertible preferred stock (DCP) was
exchanged for approximately 16 million shares of Fleet common stock at a
conversion price of $17.65 per common share. The holders of the DCP received an
additional 3.9 million shares as part of the consideration for the exchange.
These additional shares were valued at the closing market price of Fleet common
shares on the day of the conversion and treated as a reduction of retained
earnings and of earnings available to common shareholders. This resulted in a
$.59 reduction to fully diluted earnings per share for 1995. The holders of the
DCP stock also control nontransferable rights to purchase 6,500,000 shares of
common stock at an exercise price of $17.65 per share (the rights). The rights,
which are exercisable immediately, will expire on July 12, 2001, and are not
transferable. Fleet has the option to pay appreciation on the rights in lieu of
delivering the shares upon exercise.

     On February 21, 1996, the corporation issued $425 million of preferred
stock.

NOTE 12.
COMMON STOCK

     At December 31, 1995, Fleet had 262,721,926 common shares outstanding.
Shares reserved for future issuance in connection with the corporation's stock
plans, the DCP rights, and stock options totaled 26,339,339. During 1995,
shareholders approved an increase in the authorized shares of Fleet common stock
to 600 million. Also see Note 11, Preferred Stock, for further information
pertaining to the exchange of the DCP.

     In connection with the acquisition of NBB on January 27, 1995, the
corporation issued warrants to the shareholders of NBB for the purchase of 2.5
million shares of common stock. The warrants have an exercise price of $43.875
per share and are exercisable for a five-year period beginning on January 27,
1996.

     Also, in connection with the settlement of certain litigation, the
corporation issued warrants for the purchase of up to 1.2 million shares of
common stock on January 18, 1994. The period for the exercise of the warrants
expired on January 18, 1996.

     Fleet's Board of Directors has declared a dividend of one preferred share
purchase right for each outstanding share of Fleet common stock. Under certain
conditions, a right may be exercised to purchase 1/100 of the corporation's
cumulative participating preferred stock at a price of $50, subject to
adjustment. The rights become exercisable if a party acquires 10% or more (in
the case of certain qualified investors, 15% or more) of the issued and
outstanding shares of Fleet common stock, or after the commencement of a tender
or exchange offer for 10% or more of the issued and outstanding shares. When
exercisable under certain conditions, each right would entitle the holder to
receive, upon exercise of a right, that number of shares of common stock having
a market value of two times the exercise price of the right. The rights will
expire in the year 2000 and may be redeemed in whole, but not in part, at a
price of $0.01 per share at any time prior to expiration or the acquisition of
10% of Fleet common stock.


<PAGE>
NOTE 13.
EMPLOYEE BENEFITS

     Stock Option Plan. The corporation has a stock option plan, which provides
for the granting of incentive and nonqualified stock options to certain
employees, for the purchase of Fleet common stock at fair market value at the
date of grant. In most cases, options granted under the plan vest over a five-
year period and expire at the end of ten years; otherwise, options granted under
the plan are exercisable after a minimum of one year but within ten years of the
date of grant. Option plans resulted in charges to expense of $3 million in
1995, $5 million in 1994, and $2 million in 1993. At December 31, 1995, 1994,
and 1993, exercisable options totaled 4,191,404; 3,347,706; and 3,183,814,
respectively. The following table shows the activity for the stock option plans:

Stock Options
- ------------------------------------------------------------------------------
                                                   1995        1994       1993
- ------------------------------------------------------------------------------
Balance at January 1                         10,072,830   8,464,792  6,714,687
Granted                                       2,288,617   3,827,637  3,051,620
Exercised                                     3,559,259   1,539,021    898,656
Expired or canceled                             685,435     680,578    402,859
Balance at December 31                        8,116,753  10,072,830  8,464,792
- ------------------------------------------------------------------------------
Price range-high
Balance at January 1                             $37.31      $37.31    $34.75
Granted                                           42.19       36.94     37.31
Exercised                                         36.94       32.75     28.44
Expired or canceled                               36.94       36.94     34.75
Balance at December 31                            42.19       37.31     37.31
- ------------------------------------------------------------------------------
Price range-low
Balance at January 1                              $5.19       $5.19     $5.19
Granted                                            8.15        8.07     11.21
Exercised                                          6.87        5.19      5.19
Expired or canceled                                5.19        5.19      5.19
Balance at December 31                             6.87        5.19      5.19
- ------------------------------------------------------------------------------
     Restricted Stock Plan. The corporation has a restricted stock plan under
which key employees are awarded shares of the corporation's common stock subject
to certain vesting requirements. With respect to stock granted in 1995,
restrictions lapse, in whole or in part, on the third anniversary of the date of
the agreement awarding such restricted stock only if certain preestablished
performance goals are attained. As of December 31, 1995 and 1994, 224,750 grants
and 323,734 grants were outstanding, respectively, with a weighted average grant
price of $33.40 and $26.38, respectively.

     In October 1995, the FASB issued SFAS No. 123 "Accounting for Stock-Based
Compensation," which is effective for awards granted in fiscal years beginning
after December 15, 1995. This standard defines a fair value based method of
measuring employee stock options or similar equity instruments. In lieu of
recording the value of such stock options as compensation expense, companies may
provide pro forma disclosures quantifying the difference between compensation
cost included in net income as prescribed by current accounting standards and
the related cost measured by such fair value based method. The corporation will
provide such disclosure in its financial statements after the effective date of
the standard. However, the statement allows a company to continue to measure
compensation cost for such plans under Accounting Principles Board (APB) Opinion
No. 25, "Accounting for Stock Issued to Employees." Under APB Opinion No. 25, no
compensation cost is recorded if, at the grant date, the exercise price of the
options is equal to the fair market value of the corporation's common stock. The
corporation has elected to continue to follow the accounting under APB No. 25.

     Pension Plans. The corporation maintains noncontributory, defined benefit
pension plans covering substantially all employees. Benefit payments to retired
employees are based upon years of service and a percentage of qualifying
compensation during the final years of employment. The amounts contributed to
the plans are determined annually based upon the amount needed to satisfy the
Employee Retirement Income Security Act (ERISA) funding standards. Assets of the
plans are primarily invested in listed stocks, corporate obligations, and U.S.
Treasury and government agency obligations. During 1994, the mortality table was
revised to the 1983 Group Annuity Mortality Table.

     The corporation also maintains supplemental, noncontributory defined
benefit plans covering certain employees whose benefits exceed the Internal
Revenue Service (IRS) limitation under the corporation's qualified defined
benefit plans.


<PAGE>
Funded Status of Plans
<TABLE><CAPTION>
- -----------------------------------------------------------------------------------------
December 31                                       Overfunded Plans      Underfunded Plans
Dollars in millions                                1995        1994       1995       1994
- -----------------------------------------------------------------------------------------
<S>                                                <C>         <C>        <C>        <C>
Actuarial present value of
  accumulated benefit obligations:
   Vested benefits                                 $343        $238       $ 32       $13
   Nonvested benefits                                36          28          4         1
- -----------------------------------------------------------------------------------------
   Accumulated benefit obligations                  379         266         36        14
   Additional benefits related to
     future compensation levels                     132          89         25        11
- -----------------------------------------------------------------------------------------
   Projected benefit obligations
     rendered to date                               511         355         61        25
   Plan assets at fair value                        522         434          1         -
- -----------------------------------------------------------------------------------------
   Plan assets in excess of (less
     than) projected benefit obligations             11          79       (60)      (25)
   Unrecognized net transition (asset)
     obligation being amortized                    (11)        (10)         11         2
   Unrecognized prior service cost being amortized   28          33          8         9
   Unrecognized net loss from past experience
     different from that assumed                     86          35         19         5
   Additional amounts recognized due to
     minimum level funding                            -           -       (13)       (5)
- -----------------------------------------------------------------------------------------
   Prepaid (accrued) pension cost                  $114        $137      $(35)     $(14)
- -----------------------------------------------------------------------------------------
</TABLE>

Components of Pension Expense
- ------------------------------------------------------------------------------
Year ended December 31
Dollars in millions                                1995        1994       1993
- ------------------------------------------------------------------------------
Service cost for benefits earned during the period  $29         $37        $30
Interest cost on projected benefit obligations       35          31         27
Actual return on plan assets                       (72)         (3)       (31)
Net amortization and deferral                        39        (32)        (2)
- ------------------------------------------------------------------------------
Net pension expense                                 $31         $33        $24
- ------------------------------------------------------------------------------

     Staffing reductions and change in control provisions were initiated during
1995 due to the Shawmut merger. These events resulted in a net expense of $39
million associated with the settlement and curtailment of pension plan
distributions, which is included in the accompanying statement of operations for
the year ended December 31, 1995, but is excluded from the previous table
detailing net periodic pension cost.

     For December 31, 1995, 1994, and 1993, the assumed discount rates were
7.25%, 8.50%, and 7.25% to 7.50%, respectively. The 1995, 1994, and 1993 rate of
increase in compensation levels used to measure the projected benefit
obligations was 4.5% to 5.0%. The expected long-term rate of return on plan
assets for 1995 was 10.0%, and 8.85% to 10.0% for 1994 and 1993. 

     The corporation maintains various defined contribution savings plans 
covering substantially all employees. The corporation's savings plan expense 
was $34 million, $28 million, and $22 million for 1995, 1994, and 1993, 
respectively. 

Postretirement Healthcare Benefits.

     In addition to providing pension benefits, the corporation provides
healthcare cost assistance and life insurance benefits for retired employees.
The cost of providing these benefits was $21 million, $22 million, and $25
million in 1995, 1994, and 1993, respectively.

     The following table presents the plan's funded status reconciled with
amounts recognized on the corporation's balance sheet: 

Funded Status of Postretirement Plan
- ------------------------------------------------------------------------------
December 31
Dollars in millions                                            1995       1994
- ------------------------------------------------------------------------------
Accumulated postretirement benefit obligations:
   Retirees                                                    $124       $115
   Fully eligible active plan participants                        8         28
   Other active plan participants                                 3         16
- ------------------------------------------------------------------------------
   Total accumulated postretirement benefit obligations         135        159
Plan assets at fair value                                        12          2
- ------------------------------------------------------------------------------
Plan assets (less than) projected benefit obligation          (123)      (157)
Unrecognized net (gain) loss                                      1       (14)
Unrecognized transition obligation                               79        155
- ------------------------------------------------------------------------------
Accrued postretirement benefit costs                          $(43)      $(16)
- ------------------------------------------------------------------------------
<TABLE><CAPTION>
- ----------------------------------------------------------------------------------------
Components of Postretirement Benefit Costs
- ----------------------------------------------------------------------------------------
Year ended December 31
Dollars in millions                                            1995       1994      1993
- ----------------------------------------------------------------------------------------
<S>                                                              <C>        <C>       <C>
Service cost for benefits earned during the period               $1         $3        $2
Interest cost on projected benefit obligations                   12         11        14
Net amortization of the transition obligation                     9          9         9
Net amortization and deferral of gains and losses               (1)        (1)         -
- ----------------------------------------------------------------------------------------
Net postretirement benefit expense                              $21        $22       $25
- ----------------------------------------------------------------------------------------
</TABLE>

     Shawmut's postretirement plans were impacted during 1995 due to amendments
and change in control provisions related to the merger. These events resulted in
settlement and curtailment charges of $28 million, which are included in the
accompanying statement of operations for the year ended December 31, 1995, but
excluded from the previous table detailing postretirement benefits cost.

     Discount rates of 7.25% and 8.50% were used in determining the accumulated
postretirement benefit obligation for the years ended December 31, 1995 and
1994. The rate of return on plan assets was 10.00% for 1995 and 8.85% for 1994.
The healthcare cost trend rate was 10.25% as of December 31, 1995, decreasing
gradually to 4.25% through the year 2001, and level thereafter. The healthcare
cost trend rate assumption has a minimal effect on the amounts reported. For
example, increasing the assumed healthcare cost trend rate by one percentage
point in each year would increase the

<PAGE>
accumulated postretirement benefit obligation as of December 31, 1995 by $1.5
million, and the aggregate of the service cost and interest cost components of
the net periodic postretirement benefit cost for 1995 by approximately $153,000.

NOTE 14.
INCOME TAXES

The corporation changed its method of accounting for income taxes from the
deferred method to the liability method as required by SFAS No. 109, "Accounting
for Income Taxes," effective January 1, 1993. The cumulative effect of this
accounting change was the recognition of a $53.1 million income tax benefit in
the first quarter of 1993.

Deferred income tax assets and liabilities reflect the tax effect of temporary
differences between the carrying amount of assets and liabilities for financial
reporting purposes and the amounts used for income tax purposes. Significant
components of the corporation's deferred tax assets and deferred tax liabilities
as of December 31, 1995 and 1994, are presented in the following table:


Net Deferred Tax Assets
- ------------------------------------------------------------------------------
December 31
Dollars in millions                                            1995       1994
- ------------------------------------------------------------------------------
Deferred tax assets:
   Reserve for credit losses                                   $495       $569
   Expenses not currently deductible                            326         69
   Intangible assets                                             43         66
   Net operating loss carryforward                               31         77
   Reserve for unrealized losses on securities
     available for sale                                           -        245
   Other                                                        282        186
- ------------------------------------------------------------------------------
   Total gross deferred tax assets                            1,177      1,212
   Less: valuation reserve                                       75        104
- ------------------------------------------------------------------------------
   Deferred tax assets                                        1,102      1,108
- ------------------------------------------------------------------------------
Deferred tax liabilities:
   Lease financing                                              326        154
   Mortgage banking                                             115         84
   Purchase accounting adjustments, net                          67         69
   Depreciation                                                  63         65
   Subsidiary stock transaction                                  49         49
   Reserve for unrealized gains on securities
     available for sale                                          33          -
   Employee benefits                                             30         49
   Other                                                        180        132
- ------------------------------------------------------------------------------
      Total gross deferred tax liabilities                      863        602
- ------------------------------------------------------------------------------
Net deferred tax assets                                        $239       $506
- ------------------------------------------------------------------------------

     The realization of the corporation's deferred tax assets is dependent upon
the ability to generate taxable income in future periods, and from the reversal
of existing deferred tax liabilities. The corporation has evaluated the
available evidence supporting the realization of its gross deferred tax assets
of $1.2 billion at both December 31, 1995 and 1994, including the amount and
timing of future taxable income, and determined it is more likely than not the
asset will be realized. Given the nature of state tax laws, the corporation
believes that uncertainty remains concerning the realization of tax benefits in
various state jurisdictions. Therefore, state valuation reserves of $75 million
and $104 million have been established at December 31, 1995 and 1994,
respectively. These benefits may, however, be recorded in the future either as
realized or as it becomes more likely than not, in the corporation's best
judgment, that such tax benefits or portions thereof will be realized.

     The deferred tax expense of $13 million and $130 million in 1995 and 1994,
respectively, include a deferred tax benefit of $29 million and $27 million,
respectively, due to a change from the beginning of the respective year's
deferred tax asset valuation reserve, related primarily to state deferred tax
assets. The current and deferred components of income taxes for the years ended
December 31, 1995, 1994, and 1993 are as follows:

Income Tax Expense
- ---------------------------------------------------------------------
Year ended December 31
Dollars in millions                         1995       1994      1993
- ---------------------------------------------------------------------
Current income taxes:
   Federal                                  $346       $323      $352
   State and local                            65         78       107
- ---------------------------------------------------------------------
                                             411        401       459
- ---------------------------------------------------------------------
Deferred income tax expense (benefit):
   Federal                                    11        107     (100)
   State and local                             2         23      (29)
- ---------------------------------------------------------------------
                                              13        130     (129)
- ---------------------------------------------------------------------
Total:
   Federal                                   357        430       252
   State and local                            67        101        78
- ---------------------------------------------------------------------
Applicable income taxes                     $424       $531      $330
- ---------------------------------------------------------------------

     The income tax expense for the years ended December 31, 1995, 1994, and
1993, varied from the amount computed by applying the statutory income tax rate
to income before taxes. The reasons for the differences are as follows:

Statutory Rate Analysis
- ------------------------------------------------------------------------------
December 31                                          1995       1994      1993
- ------------------------------------------------------------------------------
Tax at statutory rate                                35.0%      35.0%     35.0%
Increases (decreases) in taxes resulting from:
State and local income taxes, net 
  of federal income tax benefit                       4.2        4.6       4.7
Goodwill amortization                                 1.7        0.3       0.5
Merger-related costs                                  1.4        0.7       -
Change in federal valuation reserve                   -         (0.8)     (7.7)
Tax-exempt income                                    (1.8)      (1.5)     (1.8)
Other, net                                            0.4       (0.1)     (0.6)
- ------------------------------------------------------------------------------
Effective tax rate                                   40.9%      38.2%     30.1%
- ------------------------------------------------------------------------------


<PAGE>
     During 1995, $448 million in state net operating losses expired. The
expiration of these net operating loss carryforwards did not impact the
corporation's consolidated income tax expense as all amounts were fully
reserved. The corporation has state net operating loss carryforwards of
approximately $474 million at December 31, 1995, primarily in one taxing
jurisdiction. These carryforwards will begin to expire in 1996 and continue
through 2010.

NOTE 15.
TRADING ACTIVITIES AND OTHER DERIVATIVE FINANCIAL INSTRUMENTS, AND OFF-BALANCE
SHEET ITEMS

     Trading Activities. All of the corporation's trading positions are
currently stated at market value with realized and unrealized gains and losses
reflected in noninterest income. The corporation recognized trading revenue of
$39 million, $32 million, and $35 million for 1995, 1994, and 1993,
respectively. Trading revenue is comprised of gains and losses resulting from
trading positions taken by the corporation in debt securities, foreign exchange
contracts, and interest-rate contracts.

     Trading positions in debt securities consist of U.S. federal and state
government and agency securities. The types of interest-rate contracts traded
include interest-rate swaps, caps, floors, and collars as well as futures and
option contracts. Foreign exchange contracts consist primarily of foreign
exchange forwards and foreign currency options and futures contracts.

     The following table represents the notional or contractual amount of
Fleet's off-balance sheet trading instruments and related credit exposure.
Notional principal amounts are a measure of the volume of agreements transacted,
but the level of credit risk is significantly less. The amount of credit risk
can be estimated by calculating the cost to replace, on a present value basis
and at current market rates, all profitable contracts outstanding at year end.
Credit risk disclosures relate to accounting losses that would be recognized if
the counterparties completely failed to perform their obligations. To manage its
level of credit risk, the corporation deals with counterparties of good credit
standing, establishes counterparty credit limits, and enters into netting
agreements whenever possible. Gross credit exposure amounts are presented below
and disregard any netting agreements. Interest-rate instrument activities are
subject to the same credit review, analysis, and approval process as those
applied to commercial loans. Netting agreements contain rights of offset that
provide for the net settlement of certain contracts with the same counterparty
in the event of default. In the event of a default by a counterparty, the cost
to the corporation, if any, would be the replacement cost of the contract at the
current market rate.

Trading Instruments with Off-Balance Sheet Risk
- -------------------------------------------------------------------------
                                         Contract or
                                           Notional            Credit
Dollars in millions                          Amount          Exposure
December 31                           1995       1994      1995      1994
- -------------------------------------------------------------------------
Interest-rate contracts             $4,568     $7,067       $45       $50
Foreign exchange contracts           5,341     11,916       153       183
- -------------------------------------------------------------------------

The amounts disclosed below represent the end-of-period fair value of derivative
financial instruments held or issued for trading purposes and the average
aggregate fair values during the year for those instruments:

Trading Instruments
- ------------------------------------------------------------------------------
                                                         Fair Value    Average
December 31, 1995                                         (Carrying       Fair
Dollars in millions                                         Amount)      Value
- ------------------------------------------------------------------------------
Interest-rate contracts:
   Assets                                                       $34        $31
   Liabilities                                                 (24)       (22)
Foreign exchange contracts:
   Assets                                                       153        245
   Liabilities                                                (133)      (213)
- ------------------------------------------------------------------------------
     Interest-Rate Risk-Management Activities. The corporation's principal
objective in holding or issuing derivatives for purposes other than trading is
interest-rate risk-management. The operations of Fleet are subject to a risk of
interest-rate fluctuations to the extent that there is a difference between the
amount of the corporation's interest-earning assets and the amount of interest-
bearing liabilities that mature or reprice in specified periods. The principal
objective of Fleet's asset/liability management activities is the management of
interest-rate risk and liquidity within parameters established by various boards
of directors. To achieve its risk-management objective, the corporation uses a
combination of interest-rate instruments, including interest-rate swaps, caps,
floors, and futures contracts.


<PAGE>
The following table presents the notional amount and fair value of interest-rate
risk-management instruments at December 31, 1995 and 1994:

Interest-Rate Risk-Management Instruments

- --------------------------------------------------------------------------
                                          1995                 1994
December 31                        Notional       Fair  Notional      Fair
Dollars in millions                  Amount      Value    Amount     Value
- --------------------------------------------------------------------------
Interest-rate swaps:
Receive-fixed/pay-variable           $5,776        $69    $2,873     $(44)
Pay fixed/receive-variable            1,885       (25)     2,084        67
Basis swaps                           2,742        (4)     3,605       (1)
Index-amortizing swaps                2,038          1     4,119     (234)
Interest-rate cap agreements            550          6     1,775        43
Interest-rate corridor agreements       206          1     1,031       (5)
Interest-rate collar agreements          10          -       500       (1)
Futures contracts sold                    -          -     6,005        21
- ---------------------------------------------------------------------------
Total                               $13,207        $48   $21,992    $(154)
- ---------------------------------------------------------------------------

     Interest-rate swap agreements involve the exchange of fixed- and variable-
rate interest payments based upon a notional principal amount and maturity date.
Interest-rate basis swaps involve the exchange of floating-rate interest
payments based on indices, such as U.S. Treasury bill and LIBOR. Index-
amortizing interest-rate swaps involve the exchange of fixed- and variable-rate
interest payments based upon a notional principal amount, which amortizes based
on an index, such as six-month LIBOR. Interest-rate cap agreements are similar
to interest-rate swap agreements except that cash interest payments are made or
received only if current interest rates rise above predetermined interest rates.
Similarly, in an interest-rate floor agreement, cash interest payments are made
or received only if current interest rates fall below a predetermined interest
rate. An interest-rate collar consists of a cap and a floor. Interest-rate
corridor agreements consist of a simultaneous purchase and sale of a cap. The
corporation enters into interest-rate swap, cap, floor, and corridor agreements
to manage the impact of fluctuating interest rates on earnings. Futures
contracts are also used by the corporation to manage interest-rate exposure.
These instruments are exchange-traded contracts for the future delivery of
securities, other financial instruments or cash settlement at a specified price
or yield.

     The corporation's interest-rate risk-management instruments had an exposure
to credit risk of $197 million at December 31, 1995, versus $87 million at
December 31, 1994. The corporation's credit risk at December 31, 1995, is
mitigated by $11 million of collateral held by Fleet. The credit exposure
represents the cost to replace, on a present value basis and at current market
rates, all profitable contracts outstanding at year end. The increase in the
credit exposure from year to year mainly reflects the increase in market value
of the remaining swaps.

     The periodic net settlement of interest-rate risk-management instruments is
recorded as an adjustment to net interest income. These interest-rate risk-
management instruments generated $18 million and $6 million of net interest
expense during 1995 and 1994, respectively. As of December 31, 1995, the
corporation has net deferred income of $28 million relating to terminated
interest-rate contracts, which will be amortized over the remaining life of the
underlying interest-rate contracts of approximately three years.

     Mortgage Servicing Rights Prepayment Risk Management. The corporation also
uses interest-rate contracts to manage the prepayment risk associated with the
corporation's mortgage servicing portfolio. The value of the corporation's
mortgage servicing portfolio may be adversely impacted if mortgage interest
rates decline and loan prepayments increase. As a result, the carrying value of
the corporation's MSRs are subject to a great degree of volatility in the event
of unanticipated prepayments or defaults. To mitigate the risk related to
adverse changes in interest rates and the potential resultant impairment to
MSRs, the corporation holds interest-rate contracts (primarily purchased
interest-rate floor contracts and purchased-call option contracts on U.S.
Treasury securities). At December 31, 1995, the corporation had approximately
$6.9 billion in notional value of such contracts. Such contracts are carried at
market value, which was $87.8 million at December 31, 1995, with unrealized and
realized gains and losses included in noninterest income. The corporation
recorded net gains (losses) of $77 million, $(6) million, and $3 million in
1995, 1994, and 1993, respectively.


<PAGE>
Other Financial Instruments
- ------------------------------------------------------------------------------
                                                        Contract or Notional
December 31                                                      Amount
Dollars in millions                                            1995       1994
- ------------------------------------------------------------------------------
Other financial instruments whose
  notional or contractual amounts
  exceed the amount of potential credit risk:
   Commitments to sell loans                                 $2,680       $506
   Commitments to originate or purchase loans                 1,591        422
   Assets sold with recourse                                    283        378
- ------------------------------------------------------------------------------
Financial instruments whose notional or contractual
   amounts represent potential credit risk:
   Commitments to extend credit                              29,247     27,452

   Letters of credit, financial guarantees,
   and foreign office guarantees (net of participations)      3,880      3,108
- ------------------------------------------------------------------------------

     Commitments to sell loans have off-balance sheet market risk to the extent
that the corporation does not have available loans to fill those commitments,
which would require the corporation to purchase loans in the open market.
Commitments to originate or purchase loans have off-balance sheet market risk to
the extent the corporation does not have matching commitments to sell loans
obtained under such commitments, which could expose the corporation to lower-of-
cost or market valuation adjustments in a rising interest-rate environment.

     Commitments to extend credit are agreements to lend to customers in
accordance with contractual provisions. These commitments usually are for
specific periods or contain termination clauses and may require the payment of a
fee. The total amounts of unused commitments do not necessarily represent future
cash requirements in that commitments often expire without being drawn upon.

Commitments to Extend Credit
- ------------------------------------------------------------------------------
December 31
Dollars in millions                                            1995       1994
- ------------------------------------------------------------------------------
Commercial and industrial loans                             $18,617    $18,351
Revolving, open-end loans
  secured by residential properties
  (e.g., home equity lines)                                   3,124      3,660
Credit card lines                                             3,838      3,008
Commercial real estate                                        2,035      1,373
Other unused commitments                                      1,633      1,060
- ------------------------------------------------------------------------------
   Total                                                    $29,247    $27,452
- ------------------------------------------------------------------------------

     Letters of credit and financial guarantees are agreements whereby the
corporation guarantees the performance of a customer to a third party.
Collateral is required to support letters of credit in accordance with
management's evaluation of the creditworthiness of each customer. The credit
risk assumed in issuing letters of credit is essentially equal to that in other
lending activities. Management does not anticipate any material losses as a
result of these transactions.

NOTE 16.
FAIR VALUE OF FINANCIAL INSTRUMENTS

     Fair value estimates are made as of a specific point in time based on the
characteristics of the financial instruments and relevant market information.
Where available, quoted market prices are used. In other cases, fair values are
based on estimates using present value or other valuation techniques. These
techniques involve uncertainties and are significantly affected by the
assumptions used and judgments made regarding risk characteristics of various
financial instruments, discount rates, estimates of future cash flows, future
expected loss experience, and other factors. Changes in assumptions could
significantly affect these estimates and the resulting fair values. Derived fair
value estimates cannot be substantiated by comparison to independent markets
and, in many cases, could not be realized in an immediate sale of the
instrument. The aggregate fair value amounts presented do not purport to
represent the underlying market value of the corporation. Also, because of
differences in methodologies and assumptions used to estimate fair values,
Fleet's fair values should not be compared to those of other financial
institutions.

     The following describes the methods and assumptions used by Fleet in
estimating the fair values.

     Securities. Fair values are based primarily on quoted market prices.

     Loans. The fair values of fixed-rate and certain variable-rate commercial
and commercial real estate loans and certain consumer loans are estimated by
discounting the contractual cash flows using interest rates currently being
offered for loans with similar terms to borrowers of similar credit quality. The
carrying value of certain other variable-rate commercial and commercial real
estate loans approximates fair value due to the short-term and frequent
repricing characteristics of these loans. For certain variable-rate consumer
loans, including home equity lines of credit and credit card receivables, the
carrying amounts approximate fair value. For residential real estate, fair value
is estimated by reference to quoted market prices. For nonperforming loans and
certain loans where the credit quality of the borrower has deteriorated
significantly, fair values are estimated by discounting expected cash flows at a
rate commensurate with the risk associated with the estimated cash flows, based
on recent appraisals of the underlying collateral or by reference to recent loan
sales.

     Mortgages Held for Resale. Fair value is estimated using the quoted market
prices for securities backed by similar types of loans and current dealer
commitments to purchase loans.
<PAGE>
     Deposits. The fair value of deposits with no stated maturity or a maturity
of less than 90 days is considered to be equal to the carrying amount. The fair
value of time deposits is estimated by discounting contractual cash flows using
interest rates currently offered on the deposit products.

     Short-Term Borrowings. The carrying amount reported in the balance sheet
approximates fair value.

     Long-Term Debt. The fair value of Fleet's long-term debt is estimated 
based on quoted market prices for the issues for which there is a market or by
discounting cash flows based on current rates available to Fleet for similar
types of borrowing arrangements.

     Off-Balance Sheet Instruments. Fair values for off-balance sheet
instruments are based on quoted market prices, current settlement values, or
established pricing models using current assumptions.

On-Balance Sheet Financial Instruments
<TABLE><CAPTION>
- --------------------------------------------------------------------------------------------------
                                                                     1995              1994
December 31                                                Carrying       Fair  Carrying      Fair
Dollars in millions                                           Value      Value     Value     Value
- --------------------------------------------------------------------------------------------------
<S>                                                         <C>        <C>       <C>       <C>
Financial assets:
   Cash and cash equivalents and accrued interest receivable $5,069     $5,069    $9,162    $9,162
   Securities                                                19,331     19,315    21,141    20,702
   Loans(a)                                                  48,009     48,639    43,074    44,857
   Mortgages held for resale                                  2,005      2,005       560       560
   Trading account securities                                    64         64       120       120
   Trading instruments                                          187        187        59        59
   Other                                                      1,999      2,006       111       148
Financial liabilities:
   Deposits with no stated maturity                          35,140     35,140    35,898    35,898
   Time deposits                                             21,982     22,263    19,630    19,304
   Short-term borrowings                                     12,569     12,569    12,586    12,586
   Long-term debt                                             6,481      6,728     5,931     5,855
   Trading instruments                                          157        157        50        50
   Other                                                        303        303       253       253
- --------------------------------------------------------------------------------------------------
</TABLE>
     
(a)  Excludes net book value of lease financing of $2,195 million and $1,465
     million at December 31, 1995 and 1994, respectively.

     The fair value of forward commitments to originate or purchase residential
mortgage loans and to sell residential mortgage loans was $20 million and $(17)
million, respectively, based on the value at December 31, 1995. These fair
values consider the difference between current levels of interest rates and
committed rates.

     At December 31, 1995, interest-rate risk-management derivative contracts
had a net unrealized gain of $48 million compared to a net unrealized loss of
$(154) million at December 31, 1994. Certain assets, which are not financial
instruments and, accordingly, are not included in the above fair values,
contribute substantial value to the corporation in excess of the related amounts
recognized in the balance sheet. These include the core deposit intangibles and
the related retail banking network, the value of customer relationships
associated with certain types of consumer loans (particularly the credit card
portfolio), lease financing business, and MSRs.

NOTE 17.
COMMITMENTS, CONTINGENCIES,
AND OTHER DISCLOSURES

     One of the corporation's banking subsidiaries, which served as indenture
trustee for certain healthcare receivable backed bonds issued by certain special
purpose subsidiaries of Towers Financial Corporation, and another defendant,
have been named in a lawsuit in federal court in Manhattan by purchasers of the
bonds. The suit seeks damages in an undetermined amount equal to the difference
between the current value of the bonds and their face amount of approximately
$200 million, plus interest, as well as punitive damages. The corporation is
vigorously defending the action.

     Subsequent to the announcement of the Merger, certain alleged stockholders
of Shawmut filed several purported class action lawsuits against Shawmut, Fleet,
and members of Shawmut's Board of Directors. The complaints all make similar
allegations concerning the Merger. The corporation believes the allegations
contained in these complaints are entirely without merit and intends to contest
them vigorously.

     The corporation and its subsidiaries are involved in various other legal
proceedings arising out of, and incidental to, their respective businesses.

     Management of the corporation, based on its review with counsel of the
development of these matters to date, does not anticipate that any losses
incurred as a result of these legal proceedings would have a materially adverse
effect on the corporation's financial position.

<PAGE>
     Lease Commitments. The corporation has entered into a number of
noncancelable operating lease agreements for premises and equipment. The minimum
annual rental commitments under these leases at December 31, 1995, exclusive of
taxes and other charges, are $126 million in 1996; $111 million, 1997; $96
million, 1998; $80 million, 1999; $66 million, 2000; and $422 million, 2001 and
subsequent years. Total rental expense for 1995, 1994, and 1993, including
cancelable and noncancelable leases, amounted to $162 million, $153 million, and
$157 million, respectively.

     Certain leases contain escalation clauses, which correspond with increased
real estate taxes and other operating expenses, and renewal options calling for
increased rents as the leases are renewed. No restrictions are imposed by any
lease agreement regarding the payment of dividends, additional debt financing,
or entering into further lease agreements.

     Regulatory Matters. As a bank holding company and a unitary savings and
loan holding company, Fleet is subject to regulation by the Federal Reserve
Board (the Federal Reserve) and the Office of Thrift Supervision (OTS). Banking
subsidiaries are subject to regulation by the Federal Reserve, the Office of the
Comptroller of the Currency (OCC) and OTS, as well as state regulators. Each
subsidiary bank's deposits are insured by the FDIC.

     Transaction and Dividend Restrictions. Fleet's banking subsidiaries are
subject to restrictions under federal law that limit the transfer of funds by
the subsidiary banks to Fleet and its nonbanking subsidiaries. Such transfers by
any subsidiary bank to Fleet or any nonbanking subsidiary are limited in amount
to 10% of the bank's capital and surplus.

     Various federal and state banking statutes limit the amount of dividends
the subsidiary banks can pay to Fleet without regulatory approval. The payment
of dividends by any subsidiary bank may also be effected by other factors such
as the maintenance of adequate capital for such subsidiary bank. Various
regulators and the boards of directors of the affected institutions continue to
review dividend declarations and capital requirements of Fleet and its
subsidiaries consistent with current earnings, future earning prospects, and
other factors.

     Restrictions on Cash and Due from Banks. The corporation's banking
subsidiaries are subject to requirements of the Federal Reserve to maintain
certain reserve balances. At December 31, 1995 and 1994, these reserve balances
were $1,363 million and $1,502 million, respectively.

NOTE 18.
DISCLOSURE FOR STATEMENTS OF CASH FLOWS
<TABLE><CAPTION>

Cash Flow Disclosure
- ----------------------------------------------------------------------------------------
Year ended December 31
Dollars in millions                                            1995       1994      1993
- ----------------------------------------------------------------------------------------
<S>                                                          <C>        <C>       <C>
Supplemental disclosure of cash paid
  during the period for:
    Interest                                                 $2,995     $2,096    $2,087
    Income taxes, net of refund                                 194        370       454
- ----------------------------------------------------------------------------------------
Supplemental disclosure of noncash
  investing and financing activities:
    Transfer of loans to foreclosed property
      and repossessed equipment                                  72         86       186
    Reclassification of securities from
      securities held to maturity to
      available for sale                                      5,308          -         -
    Conversion of DCP to common stock                           439          -         -
    Retirement of treasury stock                                347          -         -
    Transfer of assets held for sale or
      accelerated disposition                                 1,725          -         -
    Adjustment to unrealized gain (loss)
      on securities available for sale                          463      (649)       238
- ----------------------------------------------------------------------------------------
Assets acquired and liabilities assumed in
  business combinations were as follows:
    Assets acquired, net of cash and cash
      equivalents paid                                        8,920        347         -
    Net cash and cash equivalents paid for
      businesses acquired                                   (2,816)       (56)         -
    Liabilities assumed                                       5,715        291         -
    Common stock issued in connection
      with businesses acquired                                  193          -         -
    Treasury stock issued in connection
      with businesses acquired                                  196          -         -
- ----------------------------------------------------------------------------------------
</TABLE>

<PAGE>
NOTE 19.
<TABLE><CAPTION>
PARENT COMPANY ONLY FINANCIAL STATEMENTS

Statements of Income
- ----------------------------------------------------------------------------------------
<S>                 <C>                                       <C>       <C>        <C> 
Year ended December 31
Dollars in millions                                            1995       1994      1993
- ----------------------------------------------------------------------------------------
Dividends from subsidiaries:
   Banking subsidiaries                                        $817       $427      $287
   Other subsidiaries                                           246         37        24
Interest income                                                 153        140       134
Other                                                            67        114        97
- ----------------------------------------------------------------------------------------
      Total income                                            1,283        718       542
- ----------------------------------------------------------------------------------------
Interest expense                                                296        215       193
Noninterest expense                                             156         74       195
- ----------------------------------------------------------------------------------------
      Total expenses                                            452        289       388
- ----------------------------------------------------------------------------------------
Income before income taxes
  and equity in undistributed
  income of subsidiaries                                        831        429       154
Applicable income taxes (benefit)                              (54)         34      (53)
- ----------------------------------------------------------------------------------------
Income before equity in
  undistributed income
  of subsidiaries                                               885        395       207
Equity in undistributed income
  of subsidiaries                                             (275)        454       557
- ----------------------------------------------------------------------------------------
Income before cumulative effect of
  change in method of accounting                                610        849       764
Cumulative effect of change in
  method of accounting                                            -          -        53
- ----------------------------------------------------------------------------------------
Net income                                                     $610       $849      $817
- ----------------------------------------------------------------------------------------
</TABLE>


Balance Sheet
- ------------------------------------------------------------------------------
December 31
Dollars in millions                                            1995       1994
- ------------------------------------------------------------------------------
Assets:
Money market instruments                                       $194       $476
Securities                                                      150        428
Loans receivable from:
   Banking subsidiaries                                         519        116
   Other subsidiaries                                         2,120      1,768  
- ------------------------------------------------------------------------------
                                                              2,639      1,884
Investment in subsidiaries:
   Banking subsidiaries                                       6,597      5,534
   Other subsidiaries                                         1,005      1,065
- ------------------------------------------------------------------------------
                                                              7,602      6,599
- ------------------------------------------------------------------------------
Other                                                           404        386
- ------------------------------------------------------------------------------
Total assets                                                $10,989     $9,773
- ------------------------------------------------------------------------------
Liabilities:
Short-term borrowings                                          $803     $1,207
Accrued liabilities                                             435        480
Long-term debt                                                3,386      2,615
- ------------------------------------------------------------------------------
Total liabilities                                             4,624      4,302
- ------------------------------------------------------------------------------
Stockholders' equity                                          6,365      5,471
- ------------------------------------------------------------------------------
Total liabilities and
  stockholders' equity                                      $10,989     $9,773
- ------------------------------------------------------------------------------

<TABLE><CAPTION>

Statements of Cash Flows
- ----------------------------------------------------------------------------------------
Year ended December 31
Dollars in millions                                            1995       1994      1993
- ----------------------------------------------------------------------------------------
<S>                                                            <C>       <C>    <C>   
Cash flows from operating activities:
Net income                                                     $610       $849      $817
Adjustments for noncash items:
   Equity in undistributed income of subsidiaries               275      (454)     (557)
   Depreciation and amortization                                 18         16        17
   Net securities gains                                        (29)       (13)      (47)
Increase (decrease) in accrued liabilities, net                (56)         38       102
Other, net                                                     (79)        136      (34)
- ----------------------------------------------------------------------------------------
   Net cash flow provided by operating activities               739        572       298
- ----------------------------------------------------------------------------------------
Cash flows from investing activities:
Purchases of securities                                       (205)      (908)     (478)
Proceeds from sales and maturities of securities                543        739       435
Net increase in loans made to affiliates                      (780)       (52)     (278)
Capital contributions to subsidiaries                         (219)      (210)     (258)
Acquisition of minority interest in subsidiary                (158)          -         -
- ----------------------------------------------------------------------------------------
   Net cash flow used in investing activities                 (819)      (431)     (579)
- ----------------------------------------------------------------------------------------
Cash flows from financing activities:
Net increase (decrease) in short-term borrowings              (404)        297        61
Proceeds from issuance of long-term debt                      1,014        400       450
Repayments of long-term debt                                  (242)      (317)     (603)
Proceeds from issuance of common stock                          124         70       494
Proceeds from issuance of preferred stock                       125          -         -
Redemption and repurchase of common
  and preferred stock                                         (446)      (375)     (129)
Cash dividends paid                                           (373)      (299)     (194)
- ----------------------------------------------------------------------------------------
   Net cash flow provided by (used in)
     financing activities                                     (202)      (224)        79
- ----------------------------------------------------------------------------------------
Net decrease in cash and cash equivalents                     (282)       (83)     (202)
- ----------------------------------------------------------------------------------------
Cash and cash equivalents at beginning of year                  476        559       761
- ----------------------------------------------------------------------------------------
Cash and cash equivalents at end of year                       $194       $476      $559
- ----------------------------------------------------------------------------------------
</TABLE>

<PAGE>
<TABLE><CAPTION>

RATE/VOLUME ANALYSIS (Unaudited)
- ------------------------------------------------------------------------------------------------------------
                                                      1995 Compared to 1994          1994 Compared to 1993
                                                 Increase (Decrease) Due to(a)   Increase (Decrease) Due to(a)
Dollars in millions                              Volume        Rate        Net    Volume      Rate       Net
- ------------------------------------------------------------------------------------------------------------
<S>                                                <C>         <C>       <C>      <C>        <C>        <C>
Interest earned on:(b)
   Interest-bearing deposits                        $ 2          $7         $9       $10        $3       $13
   Federal funds sold and securities purchased
     under agreements to resell                      21           3         24        12      (15)       (3)
   Trading account securities                       (3)           2        (1)       (1)         1         -
   Securities available for sale                  (260)          34      (226)       142      (79)        63
   Securities held to maturity                     (63)          28       (35)        44      (27)        17
   Nontaxable securities                            (2)          10          8         8       (1)         7
   Loans and leases(c)                              602         403      1,005        71        84       155
   Mortgages held for resale                         10          15         25      (73)       (5)      (78)
- ------------------------------------------------------------------------------------------------------------
      Total interest-earning assets                 307         502        809       213      (39)       174
- ------------------------------------------------------------------------------------------------------------
Interest paid on:
   Deposits:
      Savings                                      (33)         130         97       (6)      (26)      (32)
      Time                                          244         215        459        28         9        37
- ------------------------------------------------------------------------------------------------------------
      Total interest-bearing deposits               211         345        556        22      (17)         5
- ------------------------------------------------------------------------------------------------------------
   Short-term borrowings                           (47)         221        174        87       151       238
   Long-term debt                                    85          29        114        10       (9)         1
- ------------------------------------------------------------------------------------------------------------
      Total interest-bearing liabilities            249         595        844       119       125       244
- ------------------------------------------------------------------------------------------------------------
Net interest differential                           $58       $(93)      $(35)       $94    $(164)     $(70)
- ------------------------------------------------------------------------------------------------------------
</TABLE>

(a)  The change in interest due to both rate and volume has been allocated to
     rate and volume changes in proportion to the relationship of the absolute
     dollar amounts of the changes in each.

     (b)  A tax-equivalent adjustment has been included in the calculations to
     reflect this income as if it had been fully taxable. The tax-equivalent
     adjustment is based upon the applicable federal and state income tax rates.
     The FTE adjustment included in interest income was $44 million in 1995, $52
     million in 1994, and $46 million in 1993.

     (c)  Includes fee income of $110 million, $108 million, and $119 million
     for the years ended December 31, 1995, 1994, and 1993, respectively.
     
<TABLE><CAPTION>

LOAN AND LEASE MATURITY (Unaudited)
- ----------------------------------------------------------------------------------------
December 31, 1995                              Within 1      1 to 5    After 5
Dollars in millions                              Year         Years      Years     Total
- ----------------------------------------------------------------------------------------
<S>                                             <C>          <C>        <C>      <C>    
Commercial and industrial                       $13,684      $5,588     $3,979   $23,251
Residential real estate                           6,723       2,723      2,029    11,475
Consumer                                          6,095       1,902      1,559     9,556
Commercial real estate:
      Construction                                  378         138         90       606
      Interim/permanent                           2,821         852        741     4,414
Lease financing                                   1,234         695        294     2,223
- ----------------------------------------------------------------------------------------
Total                                           $30,935     $11,898     $8,692   $51,525
- ----------------------------------------------------------------------------------------
<CAPTION>

INTEREST SENSITIVITY OF LOANS OVER ONE YEAR (Unaudited)
- ----------------------------------------------------------------------------------------
December 31, 1995                         Predetermined      Floating
Dollars in millions                      Interest Rates Interest Rates      Total
- ----------------------------------------------------------------------------------------

<S>                                              <C>            <C>       <C>    
1 to 5 years                                     $7,016         $4,882    $11,898
After 5 years                                     8,360            332      8,692
- ----------------------------------------------------------------------------------------
Total                                           $15,376         $5,214    $20,590
- ----------------------------------------------------------------------------------------

</TABLE>


<PAGE>
CONSOLIDATED AVERAGE BALANCES/INTEREST EARNED-PAID/RATES 1991-1995 (Unaudited)
<TABLE><CAPTION>

- -----------------------------------------------------------------------------------------------------------------------
Year ended December 31                                         1995                                  1994
- -----------------------------------------------------------------------------------------------------------------------
                                                           Interest                              Interest
                                                Average     Earned/                  Average      Earned/
Dollars in millions(a)                          Balance     Paid(b)       Rate       Balance     Paid(b)          Rate
- -----------------------------------------------------------------------------------------------------------------------
<S>                                           <C>             <C>         <C>         <C>         <C>           <C>
Assets:
Interest-bearing deposits                          $325         $23          7.08%      $292          $14         4.79%
Federal funds sold and securities purchased
  under agreements to resell                        662          39          5.89        296           15         5.07
Trading account securities                           79           4          5.06         99            5         4.95
Securities available for sale                    12,779         797          6.24     16,923        1,023         6.05
Securities held to maturity                       6,954         412          5.92      7,971          447         5.61
Nontaxable securities                               782          59          7.54        816           51         6.25
Loans and leases(c)                              51,043       4,619          9.03     44,102        3,614         8.17
Mortgages held for resale                         1,459         116          7.96      1,322           91         6.90
Foreclosed property and repossessed equipment        97           -          -           166            -         -
- -----------------------------------------------------------------------------------------------------------------------
      Total interest-earning assets              74,180       6,069          8.17%    71,987        5,260         7.29%
- -----------------------------------------------------------------------------------------------------------------------
Accrued interest receivable                         539           -          -           533            -         -
Reserve for credit losses                       (1,489)           -          -       (1,600)            -         -
Other assets                                      9,497           -          -         8,641            -         -
- -----------------------------------------------------------------------------------------------------------------------
Total assets                                    $82,727      $6,069          -       $79,561       $5,260         -
- -----------------------------------------------------------------------------------------------------------------------
Liabilities and stockholders' equity:
Deposits:
   Savings                                      $22,987        $592          2.57%   $24,803         $495         2.00%
   Time                                          20,133       1,135          5.64     15,310          676         4.41
- -----------------------------------------------------------------------------------------------------------------------
      Total interest-bearing deposits            43,120       1,727          4.00     40,113        1,171         2.92
- -----------------------------------------------------------------------------------------------------------------------
Short-term borrowings                            14,046         800          5.69     15,355          626         4.07
Long-term debt                                    6,581         478          7.26      5,383          364         6.76
- -----------------------------------------------------------------------------------------------------------------------
      Total interest-bearing liabilities         63,747       3,005          4.71     60,851        2,161         3.55
- -----------------------------------------------------------------------------------------------------------------------
      Net interest spread                                     3,064          3.46%                  3,099         3.74%
- -----------------------------------------------------------------------------------------------------------------------
Demand deposits and other noninterest-bearing 
  timme deposits                                 10,910           -          -        11,227            -         -
Other liabilities                                 1,525           -          -         1,701            -         -
- -----------------------------------------------------------------------------------------------------------------------
      Total liabilities                          76,182       3,005          -        73,779        2,161         -
- -----------------------------------------------------------------------------------------------------------------------
Dual convertible preferred stock                      -           -          -             -            -         -
Stockholders' equity and dual convertible 
  preferred stock                                 6,545           -          -         5,782            -         -
- -----------------------------------------------------------------------------------------------------------------------
Total liabilities and stockholders' equity      $82,727      $3,005          -       $79,561       $2,161         -
- -----------------------------------------------------------------------------------------------------------------------
Net interest margin                                                          4.12%                                4.30%
- -----------------------------------------------------------------------------------------------------------------------
</TABLE>

(a)  The data in this table is presented on a taxable-equivalent basis. The tax-
     equivalent adjustment is based upon the applicable federal and state income
     tax rates.

(b)  Includes fee income of $110 million, $108 million, $119 million, $124
     million, and $105 million for the years ended December 31, 1995, 1994,
     1993, 1992, and 1991, respectively.

(c)  Nonperforming loans are included in average balances used to determine
     rates.


<PAGE>

<TABLE><CAPTION>

CONSOLIDATED AVERAGE BALANCES/INTEREST EARNED-PAID/RATES 1991-1995 (Unaudited)
- ------------------------------------------------------------------------------------------- 
          1993                           1992                            1991
        Interest                      Interest                         Interest
Average Earned/              Average   Earned/               Average    Earned/
Balance Paid(b)       Rate   Balance   Paid(b)      Rate     Balance    Paid(b)        Rate
- -------------------------------------------------------------------------------------------
<S>          <C>      <C>       <C>       <C>      <C>       <C>        <C>        <C>
   $47       $1       2.13%      $74        $3       4.05%      $178    $   10         5.41%
   570       18       3.16     1,195        34       3.16      2,167       123         5.66
   114        5       4.17       113         6       5.31        107         8         7.36
14,140      960       6.79    14,061     1,102       7.84      1,597       121         7.56
 7,056      430       6.09     3,846       286       7.44     11,409     1,009         8.84
   679       44       6.48       454        24       5.29        949        66         6.91
43,283    3,459       7.99    43,029     3,688       8.57     40,986     3,950         9.64
 2,384      169       7.10     1,974       175       8.88      1,447       138         9.51
   211        -       -          513         -       -           468         -         -
- -------------------------------------------------------------------------------------------
68,484    5,086       7.43%   65,259     5,318       8.15%    59,308     5,425         9.15%
- -------------------------------------------------------------------------------------------
   512        -       -          522         -       -           523         -         -
(1,829)       -       -      (2,063)         -       -       (1,894)         -         -
 8,119        -       -        7,915         -       -         7,162         -         -
- -------------------------------------------------------------------------------------------
$75,286  $5,086       -      $71,633    $5,318       -       $65,099    $5,425         -
- -------------------------------------------------------------------------------------------
$25,086    $527       2.10%  $23,532      $718       3.05%   $19,195      $926         4.82%
14,680      639       4.35    18,499       981       5.30     21,672     1,488         6.87
- -------------------------------------------------------------------------------------------
39,766    1,166       2.93    42,031     1,699       4.04     40,867     2,414         5.91
- -------------------------------------------------------------------------------------------
12,807      388       3.03     8,848       306       3.46      6,520       414         6.34
 5,039      363       7.20     4,116       332       8.06      3,947       314         7.96
- -------------------------------------------------------------------------------------------
57,612    1,917       3.33    54,995     2,337       4.25     51,334     3,142         6.12
- -------------------------------------------------------------------------------------------
          3,169       4.10%              2,981       3.90%               2,283         3.03%
- -------------------------------------------------------------------------------------------
10,854        -       -       10,999         -       -         9,198         -         -
 1,509        -       -        1,238         -       -           837         -         -
- -------------------------------------------------------------------------------------------
69,975    1,917       -       67,232     2,337       -        61,369     3,142         -
- -------------------------------------------------------------------------------------------
     -        -       -          283         -       -           134         -         -
 5,311        -       -        4,118         -       -         3,596         -         -
- -------------------------------------------------------------------------------------------
$75,286  $1,917       -      $71,633    $2,337       -       $65,099    $3,142         -
- -------------------------------------------------------------------------------------------
                      4.63%                          4.57%                             3.85%
- -------------------------------------------------------------------------------------------
</TABLE>


<PAGE>

<TABLE><CAPTION>

QUARTERLY SUMMARIZED FINANCIAL INFORMATION(a) (Unaudited)
- ------------------------------------------------------------------------------------------------------------------------
By quarter                                        1995                                               1994
Dollars in millions,
except per share data              1         2       3             4      Year         1         2      3      4    Year
- ------------------------------------------------------------------------------------------------------------------------
<S>                           <C>       <C>     <C>           <C>       <C>       <C>       <C>    <C>    <C>     <C>   
Interest income               $1,448    $1,539  $1,540        $1,498    $6,025    $1,239    $1,285 $1,339 $1,345  $5,208
Interest expense                 692       775     777           761     3,005       463       518    580    600   2,161
- ------------------------------------------------------------------------------------------------------------------------
Net interest income              756       764     763           737     3,020       776       767    759    745   3,047
- ------------------------------------------------------------------------------------------------------------------------
Provision for credit losses       20        28      27            26       101        25        12     11     17      65
- ------------------------------------------------------------------------------------------------------------------------
Net interest income after
  provision for credit losses    736       736     736           711     2,919       751       755    748    728   2,982
Securities available for sale
  gains (losses)                   1         4       7            20        32       (1)        19      2   (21)     (1)
Other noninterest income         402       472     441           503     1,818       390       353    378    435   1,556
- ------------------------------------------------------------------------------------------------------------------------
                               1,139     1,212   1,184         1,234     4,769     1,140     1,127  1,128  1,142   4,537
Noninterest expense              764       797     746         1,428     3,735       797       890    728    730   3,145
- ------------------------------------------------------------------------------------------------------------------------
Income (loss) before
  income taxes                   375       415     438         (194)     1,034       343       237    400    412   1,392
Applicable income taxes          149       161     170          (56)       424       128       105    148    150     531
- ------------------------------------------------------------------------------------------------------------------------
Income (loss) before
  minority interest              226       254     268         (138)       610       215       132    252    262     861
Minority interest                  -         -       -             -         -       (2)       (3)    (3)    (4)    (12)
- ------------------------------------------------------------------------------------------------------------------------
Net income (loss)               $226      $254    $268        $(138)      $610      $213      $129   $249   $258    $849
Earnings (loss) per share      $0.82     $0.91   $0.96       $(1.17)     $1.57     $0.75     $0.46  $0.91  $0.97  $3.09
- ------------------------------------------------------------------------------------------------------------------------
</TABLE>

(a)  The quarterly summarized financial information has been restated to
     reflect the pooling of interests with Shawmut National Corporation.


COMMON STOCK PRICE AND DIVIDEND INFORMATION(a) (Unaudited)
<TABLE><CAPTION>

- -----------------------------------------------------------------------------------------------------------------
By quarter                                    1995                                       1994
                              1         2      3        4      Year     1        2       3       4           Year
- -----------------------------------------------------------------------------------------------------------------
<S>                          <C>        <C>    <C>      <C>     <C>    <C>       <C>     <C>     <C>       <C>
Stock Price
   High                       34 5/8    38 3/8 39 1/8   43      43      38       41 3/8  40 1/2  37 7/8    41 3/8
   Low                        30 7/8    32 1/8  35      38 1/8  30 7/8  31 3/4   34 3/8  34 7/8  29 7/8    29 7/8
- -----------------------------------------------------------------------------------------------------------------
Dividends declared           .40       .40     .40      .43     1.63     .30       .35     .35      .40      1.40
Dividends paid               .40       .40     .40      .40     1.60     .30       .30     .35      .35      1.30
- -----------------------------------------------------------------------------------------------------------------
</TABLE>
     
(a)  Fleet's (FLT) common stock is listed on the New York Stock Exchange (NYSE).
     The table above sets forth, for the periods indicated, the range of high
     and low sale prices per share of Fleet's common stock on the composite tape
     and dividends declared and paid per share.



<PAGE>
                                   AFFILIATES

BANKING COMPANIES

FLEET BANK, N.A.                        FLEET BANK                    
FLEET NATIONAL BANK                     Erland E. Kailbourne          
OF CONNECTICUT                          Chairman and CEO              
Eileen S. Kraus                         Hermes L. Ames                
Chairman                                President                     
Richard A. Higginbotham                 Peter D. Kiernan Plaza        
President and CEO                       Albany, N Y 12207             
777 Main Street                         Telephone: (518) 447-4100     
Hartford, CT 06115                                                    
Telephone: (860) 986-2000               FLEET NATIONAL BANK           
                                        Thomas J. Skala               
FLEET BANK OF MAINE                     Chairman                      
M. Anne Szostak                         Dean T. Holt                  
Chairman                                President and CEO             
Paul R. McConnell                       111 Westminster Street        
President and CEO                       Providence, RI 02903          
2 Portland Square                       Telephone: (401) 278-6000     
Portland, ME 04104-5091                                               
Telephone: (207) 874-5000               FLEET BANK, F.S.B.            
                                        Luther H. Hodge               
FLEET BANK OF                           President                     
MASSACHUSETTS, N.A.                     2255 Glades Road              
FLEET NATIONAL BANK                     Boca Raton, FL 33431          
OF MASSACHUSETTS                        Telephone: (407) 989-2241     
Leo R. Breitman
Chairman and CEO
John P. Hamill
President
75 State Street
Boston, MA 02109
Telephone: (617) 346-4000

FLEET BANK - NH
Michael C. Whitney
Chairman, President, and CEO
1155 Elm Street
Manchester, NH 03101
Telephone: (603) 647-3700

FINANCIAL SERVICES COMPANIES

AFSA DATA CORP.                         FLEET INVESTMENT ADVISORS
Douglas A. Leafstedt                    Thomas M. O'Neill
Chairman and CEO                        Managing Director and
Steven Snyder                           Chief Investment Officer
President                               75 State Street
2277 East 220th Street                  Boston, MA 02109
Long Beach, CA 90810-1690               Telephone: (617) 346-4000
Telephone: (310) 513-2700
                                        FLEET INVESTMENT SERVICES
FLEET BROKERAGE SECURITIES              Michael J. Rothmeier
Frieda Z. Lewis                         Managing Director
President and CEO                       One Federal Street
67 Wall Street                          Boston, MA 02110
New York, NY 10005                      Telephone: (617) 292-2000
Telephone: (212) 806-2888
                                        FLEET REAL ESTATE CAPITAL
FLEET CAPITAL                           Georgina Macdonald
Peter G. Bland                          President and CEO
Chairman and CEO                        245 Summer Street
Irwin Teich                             Boston, MA 02209-9173
President                               Telephone: (617) 573-5008
200 Glastonbury Boulevard
Glastonbury, CT 06033                   FLEET SECURITIES, INC.
Telephone: (860) 659-3200               Joseph A. Harcum
                                        Chairman and CEO
FLEET CREDIT CORP.                      John P. O'Brien
Ronald H. Chamides                      President
President                               14 Wall Street - 27th Floor
50 Kennedy Plaza                        New York, NY 10005
Providence, RI 02903                    Telephone: (212) 285-0800
Telephone: (401) 278-6000
                                        FLEET SERVICES CORP.
FLEET PRIVATE EQUITY                    David M. Sheppard
(Fleet Equity Partners)                 Chairman and CEO
Robert M. Van Degna                     P.O. Box 366
Chairman and CEO                        Providence, RI 02901
Habib Y. Gorgi                          Telephone: (401) 275-7050
President                               Robert P. Drum
111 Westminster Street                  President
Providence, RI 02903                    Peter D. Kiernan Plaza
Telephone: (401) 278-6770               Albany, NY 12207
                                        Telephone: (518) 447-4100
FLEET MORTGAGE GROUP, INC.
Gerald L. Baker
Chairman and CEO
1333 Main Street
P.O. Box 11988
Columbia, SC 29211
Telephone: (803) 929-7900



<PAGE>
                              OFFICERS AND DIRECTORS

OFFICERS                      

Terrence Murray               
President and                 
Chief Executive Officer       
                              
Joel B. Alvord                
Chairman
                              
Robert J. Higgins             
Vice Chairman                 
                              
Gunnar S. Overstrom, Jr.      
Vice Chairman                 
                              
H. Jay Sarles                 
Vice Chairman                 
                              
Michael R. Zucchini           
Vice Chairman                 
                              
David L. Eyles                
Executive Vice President and  
Chief Credit Policy Officer   
                              
Eugene M. McQuade             
Executive Vice President and  
Chief Financial Officer       
                              
Anne M. Finucane              
Senior Vice President         
                              
Robert B. Hedges, Jr.         
Senior Vice President         
                              
William C. Mutterperl         
Senior Vice President,        
Secretary and General Counsel 
                              
Anne M. Slattery              
Senior Vice President         
                              
M. Anne Szostak               
Senior Vice President         
                              
Brian T. Moynihan             
Managing Director,
Strategic Planning and        
Corporate Development         
                              

<TABLE><CAPTION>
<S>                                <C>                                <C>                                   
BOARD OF DIRECTORS

Terrence Murray                    John T. Collins                    Thomas D. O'Connor
President and                      Chairman and                       Chairman and
Chief Executive Officer            Chief Executive Officer            Chief Executive Officer
Fleet Financial Group              The Collins Group, Inc.            Mohawk Paper Mills, Inc.
Boston, MA                         Boston, MA, an                     Cohoes, NY, a manufacturer and
                                   acquisition company                distributor of fine printing papers
Joel B. Alvord
Chairman                           Bernard M. Fox                     Michael B. Picotte
Fleet Financial Group              Chairman, President, and           Managing General
Boston, MA                         Chief Executive Officer            Partner and
                                   Northeast Utilities                Chief Executive Officer
William Barnet, III                Hartford, CT, an                   The Picotte Companies
President and                      electric utility company           Albany, NY, investment builders
Chief Executive Officer                                               of commercial office buildings
William Barnet & Son, Inc.         James F. Hardymon
Spartanburg, SC, processing and    Chairman and                       John R. Riedman
trading natural and synthetic      Chief Executive Officer            Chairman
yarns, fibers, and resins          Textron Inc.                       Riedman Corp.
                                   Providence, RI, a                  Rochester, NY, a national
Bradford R. Boss                   multi-industry company             insurance brokerage firm
Chairman
A.T. Cross Company                 Robert M. Kavner                   Lois D. Rice
Lincoln, RI, a manufacturer        Managing Director                  Guest Scholar
and distributor of fine writing    Kavner & Associates                Program in Economic Studies
instruments and leather goods      Beverly Hills, CA,                 Brookings Institution
                                   consultants in the                 Washington, D.C.
Stillman B. Brown                  communications and
President                          media industries                   John S. Scott
Harcott Corporation                                                   Retired Chairman
Hartford, CT, an                   Raymond C. Kennedy                 Richardson-Vicks Inc.
investments firm                   Chairman                           Wilton, CT, a worldwide
                                   Kendell Holdings, Inc.             marketer of consumer products
Paul J. Choquette, Jr.             Hudson, NY, a private venture
President                          capital company investing in       Samuel O. Thier
Gilbane Building Company           small, new companies               President
Providence, RI, a national                                            Massachusetts General Hospital
construction firm                                                     Boston, MA
</TABLE>

<PAGE>
<TABLE>
<S>                                <C>                                <C>
                                   Robert J. Matura                   Paul R. Tregurtha
                                   Chairman and                       Chairman and
                                   Chief Executive Officer            Chief Executive Officer
                                   Treefort Fellows and               Mormac Marine Group, Inc.
                                   Robert J. Matura Associates        Stamford, CT, a marine
                                   Stamford, CT, consulting           shipping company         
                                   firm specializing in international 
                                   textiles, apparel, and retailing   

                                   Arthur C. Milot
                                   Private Investor
                                   Jamestown, RI                                               
</TABLE>



<PAGE>
                             STOCKHOLDER INFORMATION
- -------------------------------------------------------------------------------

DIVIDEND POLICY

The Board of Directors of Fleet Financial Group considers dividends at least
annually. The current annualized dividend rate is $1.72 per common share.

DIVIDEND REINVESTMENT SERVICE

Fleet's automatic dividend reinvestment service, available on request, enables
stockholders to have their quarterly dividends reinvested in shares of the
corporation and/or to make voluntary cash investments. All brokerage fees and
commissions for these transactions are absorbed by the corporation.
Occasionally, the corporation may establish discounts on these transactions.

DIVIDEND DISBURSING AGENT

Fleet National Bank, Providence, RI

STOCK TRANSFER AGENT AND REGISTRAR

Fleet National Bank
111 Westminster Street
Providence, RI 02903
(800) 538-1516

INDEPENDENT AUDITORS

KPMG Peat Marwick LLP, Boston, Massachusetts

COMMON STOCK DATA

Traded:  New York Stock Exchange (NYSE)
Symbol:  FLT
Stockholders of Record (12/31/95):  65,043
Shares Outstanding (12/31/95):  262,721,926

INFORMATION SERVICE

Fleet welcomes stockholder and public interest in our services and activities.
Questions pertaining to material presented in this report and requests for other
reports filed with the Securities and Exchange Commission should be directed to:

Roberta Rizzo
Investor Relations
Fleet Financial Group
One Federal Street
Boston, MA 02110-2010
(617) 346-0142




<PAGE>
                          [FLEET FINANCIAL GROUP LOGO]

Fleet Financial Group - One Federal Street - Boston, Massachusetts 02110-2010


                                   EXHIBIT 21
                           Fleet Financial Group, Inc.
                         Subsidiaries of the Registrant



                                                           Jurisdiction of
Subsidiary                                                 Incorporation
- ----------                                                 -------------

Banking Subsidiaries:
Fleet Banking Group, Inc.                                  Rhode Island
     Fleet Bank, National Association                      United States
     Fleet Bank of Massachusetts, National Association     United States
Fleet National Bank                                        United States
Fleet Bank                                                 New York
Fleet Bank                                                 United States
Merrill/Norstar Bankshare Association                      Maine
     Fleet Bank of Maine                                   Maine
Indian Head Banks, Inc.                                    New Hampshire
     Fleet Bank-NH                                         New Hampshire
Fleet National Bank of Connecticut                         United States
Fleet National Bank of Massachusetts                       United States
Fleet Bank, F.S.B.                                         Florida
Non-Banking Subsidiaries:
Fleet Mortgage Group, Inc.                                 Rhode Island
     Fleet Mortgage Corp.                                  Rhode Island
     Fleet Real Estate Funding Corp.                       South Carolina
     Fleet Mortgage Securities, Inc.                       Rhode Island
     Fleet Mortgage Asset Management Corp.                 Rhode Island
Shawmut Mortgage Company                                   Connecticut
Fleet Financial Corporation                                Rhode Island
     Fleet Finance, Inc.                                   Rhode Island
     Fleet Finance, Inc.                                   Delaware
Fleet Credit Corporation                                   Rhode Island
Fleet Capital Corporation                                  Connecticut
Fleet Securities, Inc.                                     New York
Fleet Brokerage Securities, Inc.                           Delaware
AFSA Data Corporation                                      California
Fleet Private Equity Co., Inc.                             Rhode Island
Fleet Investment Services, Inc.                            Rhode Island
Fleet Services Corporation                                 New York
Fleet Investment Advisors, Inc.                            New York
Shawmut Investment Advisors, Inc.                          Massachusetts
Fleet Trust Company                                        New York
     Fleet Trust Company of Florida, N.A.                  United States
Shawmut National Trust Company                             Florida
Shawmut Trust Company                                      New York
Fleet Real Estate Capital, Inc.                            Rhode Island



                                   EXHIBIT 23

                           FLEET FINANCIAL GROUP, INC.

                         INDEPENDENT AUDITORS' CONSENT



The Board of Directors
Fleet Financial Group, Inc.



We consent to incorporation by reference in the Registration Statements (Nos.
33-19425, 33-22045, 33-48818, 33-56061, 33-57501, 33-57677, 33-62367, 33-58933,
33-64635 and 33-59139) on Form S-8, the Registration Statements (Nos. 33-36707,
33-55555, 33-58933 and 333-00701) on Form S-3, and the Registration Statements
(Nos. 33-55579, 33-58573 and 33-58933) on Form S-4 of Fleet Financial Group,
Inc. of our report dated January 17, 1996, relating to the consolidated balance
sheets of Fleet Financial Group, Inc. as of December 31, 1995 and 1994, and the
related consolidated statements of income, changes in stockholders' equity,  and
cash flows, for each of the years in the three-year period ended December 31,
1995, which report has been incorporated by reference in the Annual Report
on Form 10-K of Fleet Financial Group, Inc. for the year ended December 31, 
1995. Our report refers to changes in the methods of accounting for mortgage 
servicing rights, investments in debt and equity securities, and income taxes.





                                                /s/  KPMG Peat Marwick LLP



Boston, Massachusetts
March 28, 1996




<TABLE> <S> <C>

<ARTICLE> 9

<LEGEND>
This schedule contains summary financial information extracted from the December
31, 1995 consolidated financial statements and management's discussion and
analysis of financial condition and results of operations contained in the Form
10-K and is qualified in its entirety by reference to such financial statements.
</LEGEND>

<MULTIPLIER> 1,000,000

       
<S>                             <C>
<PERIOD-TYPE>                   12-MOS
<FISCAL-YEAR-END>                          DEC-31-1995
<PERIOD-END>                               DEC-31-1995

<CASH>                                          $4,344
<INT-BEARING-DEPOSITS>                             161
<FED-FUNDS-SOLD>                                    61
<TRADING-ASSETS>                                    64
<INVESTMENTS-HELD-FOR-SALE>                     18,533
<INVESTMENTS-CARRYING>                             798
<INVESTMENTS-MARKET>                               782
<LOANS>                                         51,525
<ALLOWANCE>                                      1,321
<TOTAL-ASSETS>                                  84,432
<DEPOSITS>                                      57,122
<SHORT-TERM>                                    12,569
<LIABILITIES-OTHER>                              1,895
<LONG-TERM>                                      6,481
                                0
                                        399
<COMMON>                                         3,152
<OTHER-SE>                                       2,814
<TOTAL-LIABILITIES-AND-EQUITY>                  84,432
<INTEREST-LOAN>                                  4,721
<INTEREST-INVEST>                                1,304
<INTEREST-OTHER>                                     0
<INTEREST-TOTAL>                                 6,025
<INTEREST-DEPOSIT>                               1,726
<INTEREST-EXPENSE>                               3,005
<INTEREST-INCOME-NET>                            3,020
<LOAN-LOSSES>                                      101
<SECURITIES-GAINS>                                  32
<EXPENSE-OTHER>                                  3,735
<INCOME-PRETAX>                                  1,034
<INCOME-PRE-EXTRAORDINARY>                       1,034
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                       610
<EPS-PRIMARY>                                     1.57
<EPS-DILUTED>                                     1.57
<YIELD-ACTUAL>                                    4.12
<LOANS-NON>                                       $499
<LOANS-PAST>                                       198
<LOANS-TROUBLED>                                     0
<LOANS-PROBLEM>                                      0
<ALLOWANCE-OPEN>                                 1,496
<CHARGE-OFFS>                                      418
<RECOVERIES>                                       116
<ALLOWANCE-CLOSE>                                1,321
<ALLOWANCE-DOMESTIC>                             1,321
<ALLOWANCE-FOREIGN>                                  0
<ALLOWANCE-UNALLOCATED>                              0
        



</TABLE>

<TABLE> <S> <C>

<ARTICLE> 9

<LEGEND>
This schedule contains summary financial information extracted from the December
31, 1994 restated supplemental consolidated financial statements and
management's discussion and analysis of financial condition and results of
operations contained in the Form 8-K dated January 19, 1996 and is qualified in
its entirety by reference to such supplemental financial statements.
</LEGEND>

<MULTIPLIER> 1,000,000

       
<S>                             <C>
<PERIOD-TYPE>                   12-MOS
<FISCAL-YEAR-END>                          DEC-31-1994
<PERIOD-END>                               DEC-31-1994

<CASH>                                          $4,641
<INT-BEARING-DEPOSITS>                           2,972
<FED-FUNDS-SOLD>                                   957
<TRADING-ASSETS>                                   120
<INVESTMENTS-HELD-FOR-SALE>                     12,250
<INVESTMENTS-CARRYING>                           8,891
<INVESTMENTS-MARKET>                             8,452
<LOANS>                                         46,035
<ALLOWANCE>                                      1,496
<TOTAL-ASSETS>                                  81,026
<DEPOSITS>                                      55,528
<SHORT-TERM>                                    12,586
<LIABILITIES-OTHER>                              1,510
<LONG-TERM>                                      5,931
                                0
                                        557
<COMMON>                                         2,856
<OTHER-SE>                                       2,058
<TOTAL-LIABILITIES-AND-EQUITY>                  81,026
<INTEREST-LOAN>                                  3,694
<INTEREST-INVEST>                                1,514
<INTEREST-OTHER>                                     0
<INTEREST-TOTAL>                                 5,208
<INTEREST-DEPOSIT>                               1,171
<INTEREST-EXPENSE>                               2,161
<INTEREST-INCOME-NET>                            3,047
<LOAN-LOSSES>                                       65
<SECURITIES-GAINS>                                 (1)
<EXPENSE-OTHER>                                  3,145
<INCOME-PRETAX>                                  1,392
<INCOME-PRE-EXTRAORDINARY>                       1,392
<EXTRAORDINARY>                                      0
<CHANGES>                                            0
<NET-INCOME>                                       849
<EPS-PRIMARY>                                     3.09
<EPS-DILUTED>                                     3.09
<YIELD-ACTUAL>                                    4.30
<LOANS-NON>                                       $761
<LOANS-PAST>                                       139
<LOANS-TROUBLED>                                     0
<LOANS-PROBLEM>                                      0
<ALLOWANCE-OPEN>                                 1,669
<CHARGE-OFFS>                                      377
<RECOVERIES>                                       138
<ALLOWANCE-CLOSE>                                1,496
<ALLOWANCE-DOMESTIC>                             1,496
<ALLOWANCE-FOREIGN>                                  0
<ALLOWANCE-UNALLOCATED>                              0
        



</TABLE>


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