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Exhibit 23.2
CONSENT OF ERNST & YOUNG
We consent to the incorporation by reference in this registration statement
pertaining to the Davox Corporation 1991 Employee Stock Purchase Plan, 1996
Stock Plan and 2000 Stock Option Plan of our report dated February 28, 1998 with
respect to the financial statements of AnswerSoft, Inc. included in Davox
Corporation's Annual Report (Form 10-K) for the year ended December 31, 1999
filed with the Securities Exchange Commission.
/s/ Ernst & Young LLP
ERNST & YOUNG LLP
Dallas, Texas
July 27, 2000
