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<PAGE>
Exhibit 23.1
CONSENT OF INDEPENDENT PUBLIC ACCOUNTANTS
As independent public accountants, we hereby consent to the incorporation by
reference in this registration statement on Form S-8 of our report dated January
24, 2000 included in Davox Corporation's Form 10-K for the year ended December
31, 1999 and to all references to our Firm included in this registration
statement.
/S/ ARTHUR ANDERSEN LLP
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ARTHUR ANDERSEN LLP
Boston, Massachusetts
July 27, 2000
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