Filed by TekInsight.Com, Inc.
pursuant to Rule 425 under the
Securities Act of 1933, as amended
Subject Company: Data Systems Network Corporation
Commission File No.: 33-336044
FOR MORE INFORMATION, CONTACT:
Julie Hall
Edelman Public Relations Worldwide
312-297-7525
[email protected]
TEKINSIGHT.COM ANNOUNCES AVAILABILITY OF BUGSOLVER (TM) TEKSUPPORT
BugSolver's Unique Streaming XML(TM)Technology Allows Value-added
Resellers to Offer Support to Users When a Failure Occurs
NEW YORK -MAY 23, 2000 - TekInsight.com, Inc. (NASDAQ: TEKS TEKSW), an Internet
development company that offers software and services based on its Streaming
XML(TM) technology, today announced the availability of BugSolver(TM) TekSupport
for value-added resellers (VARs) and system integrators. BugSolver TekSupport
provides extensive, virtually instant, data on PCs and servers at the time of a
hardware or software failure. BugSolver TekSupport is the second in a series of
ASP-based BugSolver services.
BugSolver(TM) is an Internet-based application failure detection system that
resides on a client or server computer. It collects diagnostic data when a
program fails and forwards that information to a portal customized for the
VAR/integrator. BugSolver is activated automatically at the time of a crash and
collects information that will help identify the cause of the problem. BugSolver
TekSupport provides VARs and integrators with thirty times more statistical
information (more than 30,000 data points) on software problems, than the
operating system itself. This greatly improves user satisfaction and service
provider efficiency. When a crash occurs, the VAR/integrator will automatically
receive an email informing him that one of the computers he supports has failed.
It will then detail the failure and offer possible explanations.
BugSolver TekSupport's services include:
o E-MAIL RESOLUTION: When a crash occurs, the VAR/integrator will
automatically receive an email informing him that one of the computers
he supports has failed. It will then detail the failure and offer
possible explanations.
o MIGRATION ANALYSIS: Collects data needed to test whether a client's
migration to a new operating system or network server will go smoothly
or changes are in order before full implementation.
o INTERNAL GROUP REPORTS: Collects thousands of fields of data that
enables the client to create internal system configuration and
utilization reports.
o INDUSTRY TREND REPORTS: Provides specific industry reports, compiles
and maintains crash data and analysis information from its extensive
and diverse
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client pool, and provides VARs with large-scale analysis of the PC
computing universe.
o ASSET MANAGEMENT: Allows VARs and their clients to collect and maintain
updated asset records by taking a detailed system "snap-shot" and
transmitting it to a central repository. VARs are able to quickly
compare and contrast the client's system to identify the source of a
hardware conflict.
"With BugSolver TekSupport, resellers will now be able to offer their customers
an exceptional level of support," said Alexander Kalpaxis, Chairman and CTO of
TekInsight.com. "By installing BugSolver on customer desktops, a reseller will
be able to diagnose system failures remotely, while proactively addressing
conflicts and reducing the time needed to determine what causes a system crash
by up to 80 percent. BugSolver TekSupport greatly reduces load and costs
associated with operating technical support."
At the heart of BugSolver is a unique technology called Streaming XML(TM) that
gives VARs control over their client base, regardless of size. Developed by
TekInsight.com, Streaming XML harnesses tremendous amounts of Internet and
PC-based data by streaming it into XML and compressing the format for real-time
storage and presentation. Streaming XML compresses the PC failure data and sends
it directly to the VAR for diagnosis.
Streaming XML enables BugSolver to supply the VAR/integrator with the crash
information that makes it possible for the VAR to analyze data relating to all
aspects of the client's networks and systems. By using BugSolver TekSupport, the
VAR can simply review the operational profile on the Internet to fix the problem
in a timely manner instead of spending a large amount of time on the telephone
or in person with the user during a failure,
"One of the biggest problems the support industry faces is the gathering of
information from the end-user or operating system failure codes," said Richard
Rysiewicz, director of the service section of the Computing Technology Industry
Association (CompTIA). "This causes huge inefficiencies in technical support and
service industries. BugSolver TekSupport provides much more comprehensive data
on the PC's condition at the time of the problem. It has the potential to
dramatically reduce the cost and increase the speed of technical support,
improving the productivity of support organizations around the world."
More information on how to obtain BugSolver services is available on the
BugSolver Web site, www.bugsolver.com, or via e-mail to [email protected].
ABOUT TEKINSIGHT.COM
TekInsight.com is a world-class Internet development company that offers
software and services based on its Streaming XML(TM) technology, which harnesses
the power of Internet-based information by streaming it into XML and compressing
the format for real-time storage and presentation. TekInsight's customers
include Microsoft, IBM and other Fortune 500 companies. In April 2000,
TekInsight.com, Inc. announced the
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availability of its first of several software products and services,
BugSolver(TM) Developer. BugSolver Developer helps software and hardware
companies provide virtually instant, accurate answers to desktop/mobile computer
users when a hardware or software failure occurs.
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FORWARD LOOKING STATEMENTS
This press release contains certain forward-looking statements within the
meaning of Section 27A of the Securities Act of 1933, as amended, and Section
21E of the Securities Exchange Act of 1934, as amended, which are intended to be
covered by the safe harbors created thereby. Investors are cautioned that
certain statements in this release are "forward looking statements" within the
meaning of the Private Securities Litigation Reform Act of 1995 and involve
known and unknown risks, uncertainties and other factors. Such uncertainties and
risks include, among others, certain risks associated with the operation of the
company described above, government regulation, and general economic and
business conditions. Actual events, circumstances, effects and results may be
materially different from the results, performance or achievements expressed or
implied by the forward-looking statements. Consequently, the forward looking
statements contained herein should not be regarded as representations by
TekInsight.com, or any other person that the projected outcomes can or will be
achieved.
ADDITIONAL INFORMATION AND WHERE TO FIND IT
TekInsight.com filed a Registration Statement on SEC Form S-4 in connection with
the merger of TekInsight.com and Data Systems on May 1, 2000 (SEC file #
33-336044), and TekInsight.com and Data Systems expect to mail a Joint Proxy
Statement/Prospectus to shareholders of TekInsight.com and Data Systems
containing information about the merger. Investors and shareholders are urged to
read the Registration Statement and the Joint Proxy Statement/Prospectus. The
Registration Statement and the Joint Proxy Statement/Prospectus contain
important information about TekInsight.com, Data Systems, the merger, the
persons soliciting proxies relating to the merger, their interests in the
merger, and other related matters. TekInsight and its officers and directors may
be deemed participants in the solicitation of proxies from its stockholders with
respect to the transactions contemplated by the merger agreement and may have an
interest either directly or indirectly by virtue of their security holdings or
otherwise. Information regarding such officers and directors is included in the
Registration Statement and the Joint Proxy Statement/ Prospectus. Data Systems
and its officers and directors may be deemed to be participants in the
solicitation of proxies from stockholders of Data Systems with respect to the
transactions contemplated by the merger agreement and may have an interest
either directly or indirectly by virtue of their security holdings or otherwise.
Information regarding such officers and directors is included in the
Registration Statement and the Joint Proxy Statement/Prospectus. Investors and
shareholders will be able to obtain free copies of these documents through the
website maintained by the U.S. Securities and Exchange Commission at
http://www.sec.gov. Free copies of the Joint Proxy Statement/Prospectus and
these other documents may also be obtained from TekInsight.com by directing a
request to TekInsight.com, Inc., 5 Hanover Square, 24th Floor, New York, New
York 10004, attention: Arion Kalpaxis, telephone: (212) 278-8520.
In addition to the Registration Statement and the Joint Proxy
Statement/Prospectus, TekInsight.com and Data Systems file annual, quarterly and
special reports, proxy statements and other information with the Securities and
Exchange Commission. You may read and copy any reports, statements or other
information filed by TekInsight.com or Data Systems at the SEC's public
reference room at 450 Fifth Street, N.W., Washington D.C. 20549 or at any of the
Commission's other public reference rooms in New York, New York and Chicago,
Illinois. Please call the Commission at 1-800-SEC-0330 for further information
on the public reference rooms. TekInsight.com's and Data Systems' filings with
the SEC are also available to the public from commercial document-retrieval
services and at the Web site maintained by the SEC at http://www.sec.gov
