CORT BUSINESS SERVICES CORP
10-K, 1997-03-31
EQUIPMENT RENTAL & LEASING, NEC
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                       SECURITIES AND EXCHANGE COMMISSION
                             WASHINGTON, D.C. 20549

                                    FORM 10-K

              [X] ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF
               THE SECURITIES EXCHANGE ACT OF 1934 (FEE REQUIRED).

                   For the fiscal year ended December 31, 1996

                                       OR

            [ ] TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF
             THE SECURITIES EXCHANGE ACT OF 1934 (NO FEE REQUIRED).

                           Commission File No. 1-14146

                       CORT BUSINESS SERVICES CORPORATION
             (Exact name of registrant as specified in its charter)

           Delaware                                      54-1662135
(State or other jurisdiction of             (I.R.S. Employer Identification No.)
incorporation or organization)

  4401 Fair Lakes Court, Fairfax, VA                      22033
(Address of principal executive offices)                (Zip Code)

                                 (703) 968-8500
              (Registrant's telephone number, including area code)

           Securities registered pursuant to Section 12(b) of the Act:

     Title of each class               Name of each exchange on which registered
         Common  Stock                         New York  Stock  Exchange

           Securities registered pursuant to Section 12(g) of the Act:
                                      None

         Indicate by check mark whether the registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the  Securities  Exchange  Act of
1934  during  the  preceding  12 months  (or for such  shorter  period  that the
registrant was required to file such reports),  and (2) has been subject to such
filing requirements for the past 90 days. Yes  X         No
                                              ---          ---

         Indicate by check mark if disclosure of delinquent  filers  pursuant to
Item 405 of Regulation S- K is not contained herein,  and will not be contained,
to the best of the  registrants'  knowledge,  in definitive proxy or information
statements  incorporated  by  reference  in Part  III of this  Form  10-K or any
amendment to this Form 10-K. Yes            No  X
                                 ---           ---

         Non-affiliates  of CORT Business  Services  Corporation  held 6,507,116
shares of Common Stock as of March 20, 1997.  The fair market value of the stock
held by non-affiliates is $156,170,784  based on the sale price of the shares on
March 20, 1997.

       As of March 20, 1997, 12,777,480 shares of Common Stock, par value
                             $.01, were outstanding.
                      Documents Incorporated by Reference:

                    Document                            Part of Form 10-K
                    --------                            -----------------
Annual Report to Stockholders for the fiscal year
           ended December 31, 1996                           Part II
   Proxy Statement for the Annual Meeting of
    Stockholders to be held May 14, 1997                     Part III

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<PAGE>

                                     PART I
ITEM 1.  Business

Overview

CORT  Business  Services  Corporation  (the  "Company"  or "CORT")  through  its
wholly-owned subsidiary CORT Furniture Rental Corporation ("CFR") is the leading
national provider of rental  furniture,  accessories and related services in the
growing and fragmented  "rent-to-rent" segment of the furniture rental industry.
The  "rent-to-rent"  segment serves both corporate and individual  customers who
desire  flexibility to meet their temporary and transitional  needs. The Company
focuses on corporate customers by offering office and residential  furniture and
related   accessories   through  a  direct  sales  force  of  approximately  650
salespeople  and a network of 108  showrooms  in 31 states and the  District  of
Columbia.  The Company believes that  approximately 80% of its rental revenue is
derived from its corporate customers, while the remainder is derived principally
from rentals to middle- and upper-income level individuals.  Management believes
that the Company's  focus on corporate  and  upper-income  individual  customers
allows it to maintain a  high-quality  lease  portfolio,  which  contributes  to
generally  higher operating  margins than those of its competitors.  The Company
maintains the showroom quality  condition of its merchandise  available for rent
by  selling  its  previously  rented   merchandise   through  a  network  of  69
company-operated  clearance  centers,  thereby enabling the Company to regularly
update its  inventory  with new styles and new  merchandise.  Sales of furniture
through clearance centers, at prices which for the last five years have averaged
110% of the  furniture's  original  cost,  allow the  Company  to  maximize  the
residual  value of its rental  merchandise.  Furniture  sales through  clearance
centers and other sales accounted for  approximately  18% of the Company's total
1996 revenue.

As the industry leader and the only "rent-to-rent" furniture rental company with
a national presence, CORT is well-positioned to take advantage of growing demand
for furniture rental services. This demand is believed to be driven by continued
growth in management and professional  employment,  the increasing importance to
American business of flexibility and outsourcing and the impact of a more mobile
and transitory  population.  The Company is called upon to meet business-related
furniture  rental  service  needs by a corporate  customer  base which  includes
Fortune  500  companies,  small  businesses  and  professionals,  and owners and
operators of apartment communities.

Management believes that annual revenues of the "rent-to-rent"  furniture rental
industry are in excess of $700 million. A significant  portion of these revenues
is generated by  single-location  and small  regional  rental  businesses  which
present  attractive  consolidation  opportunities for the larger  "rent-to-rent"
furniture  rental  companies  such as CORT.  Since the  beginning  of 1992,  the
Company has  acquired  two of its  significant  competitors,  General  Furniture
Leasing Company ("General  Furniture") and Evans Rents, entered two new markets,
New York  City and Salt  Lake  City,  through  portfolio  acquisitions,  and has
completed and  successfully  integrated 13 small lease  portfolio  acquisitions.
Management believes that CORT is well-positioned to continue capitalizing on the
consolidation  trend in the "rent-to- rent" furniture rental industry due to its
national presence, leading market share and financial capacity.

The Company's  total  revenue  increased  21.7% on an annual basis,  from $106.5
million in 1992 to $234.1  million in 1996, as a result of the  acquisitions  of
General  Furniture and Evans Rents,  small lease portfolio  acquisitions and new
showroom openings, as well as growth in existing operations.  Operating earnings
increased 27.2% on an annual basis from $13.5 million  (excluding  non-recurring
charges of $10.0 million) in 1992 to $35.4 million in 1996.

Business Strategy

Management believes that CORT's size, national presence, consistently high-level
customer  service,  product  quality  and  broad  product  selection,  depth  of
management and efficient  clearance  centers have been key  contributors  to the
Company's success. The Company's objective is to build on these fundamentals and
increase  further its revenue and  operating  earnings and expand its margins by
continuing to pursue its growth  strategy.  The key  components of this strategy
are (i) making selective acquisitions; (ii) initiating operations in new markets
and adding showrooms in existing markets; (iii) expanding its corporate customer
base on the rental of high-margin office furniture products; and (iv) continuing
to invest in the development of various products and services.

                                      - 1 -

<PAGE>

Acquisitions

The primary focus of the Company's growth strategy has been and will continue to
be the selective acquisition of small lease portfolios and regional companies in
new and existing markets. Since the beginning of 1992, the Company has completed
15 small lease portfolio acquisitions. In a typical lease portfolio acquisition,
the Company acquires  existing leases and rental  furniture.  Additionally,  the
Company  may  also  retain   sales   personnel   with  strong   local   customer
relationships.  The Company generally does not acquire  showrooms,  distribution
facilities or clearance  centers in existing markets.  However,  in new markets,
the Company may choose to retain such real  estate.  The Company  also  believes
that  there are a select  number of  opportunities  to acquire  larger  regional
companies  in order to enter  new  markets  and  increase  its  market  share in
existing  markets.  For example,  the Company has  acquired two larger  regional
companies:  General  Furniture in September  1993,  which had total  revenues of
approximately $41.5 million for fiscal year 1992, and Evans Rents in April 1996,
which had total  revenues of  approximately  $30.5 million for fiscal year 1995.
The acquisition of General Furniture  provided CORT with immediate access to new
market areas and  additional  critical mass in CORT's  existing  markets.  Evans
Rents provides CORT with additional critical mass in the greater Los Angeles and
San Francisco areas, increases the percentage of rental revenue derived from the
rental of  higher-margin  office furniture  products and contributed  additional
expertise in the supply of furniture for trade shows and conventions.

New Markets and Additional Showrooms

The Company  continues  to expand the number of  showrooms  within its  existing
markets as well as initiate new operations,  including  showrooms,  distribution
facilities  and  clearance  centers,  in  strategically   identified  geographic
locations  where it currently  does not conduct  business  and where  attractive
acquisition  opportunities  do not exist.  By increasing the number of showrooms
associated  with existing  distribution  facilities and clearance  centers,  the
Company is able to distribute  its real estate,  personnel and other fixed costs
over a  larger  revenue  base.  Since  the  beginning  of 1995,  CORT has  begun
operations in four new metropolitan  markets:  Birmingham,  AL; Little Rock, AR;
Portland, OR; and St. Louis, MO.

Expanded Corporate Customer Base

The Company seeks to increase its corporate customer base in order to capitalize
on the longer lease  terms,  higher  average  lease  amounts and multiple  lease
transactions  associated  with  corporate  customers.  In  addition,   corporate
customers more frequently enter into higher-margin  office furniture leases. The
Company  intends to grow  revenue by  increasing  its  corporate  customer  base
through expanded  emphasis on national  accounts,  further  development of sales
personnel with business-to-business  sales experience and continued advertising.
The Company intends to increase  awareness among its sales force of the benefits
and breadth of its office product  offerings  through expanded training programs
and to focus the  efforts  of its sales  force on these  products  by  increased
incentive compensation for office product rentals.

Development of Products and Services

The  Company  continues  to  invest in the  development  of other  products  and
services.  Products and services in various  stages of  development  include the
rental of houseware amenity packages, interior design services and furniture for
model  homes  and the  supply of  furniture  for  trade  shows and  conventions.
Management  believes that the gradual  introduction of new products and services
allows the Company to experiment with such products and services at a relatively
low initial cost. See "Products--Other Products and Services."

The "Rent-to-Rent" Industry

The  "rent-to-rent"  segment  of  the  furniture  rental  industry  serves  both
corporate and individual customers who generally have immediate, temporary needs
for office or residential  merchandise but who typically do not seek to own such
merchandise.  Office product customers range from large  corporations who desire
flexibility to meet their temporary and transitional  needs, to small businesses
and professionals who require office furnishings but seek to

                                      - 2 -

<PAGE>

conserve capital.  Residential product customers include corporations seeking to
provide  furnishings for corporate  employees who have been relocated or who are
on  temporary  assignment,  apartment  community  managers  seeking  to  provide
furnished  apartments and individual  residents  seeking to rent merchandise for
their own homes and apartments.

Management  believes the  "rent-to-rent"  furniture rental industry generates in
excess of $700  million of annual  revenue.  The demand for rental  products  is
believed  to be  driven  by  continued  growth in  management  and  professional
employment levels, the changing trends in American business towards  flexibility
and outsourcing and the impact of a more mobile and transitory  population.  The
industry  is  highly   competitive  and  consolidating  with  many  participants
operating single locations and small regional businesses. See "Competition."

The "rent-to-rent"  business is differentiated  from the "rent-to-own"  business
primarily  by the  terms of the  rental  arrangements  and the type of  customer
served. "Rent-to-rent" customers generally desire high quality furniture to meet
temporary needs, have established credit, and pay on a monthly basis. Typically,
these  customers  do not seek to acquire  the  property  rented.  In the typical
"rent-to-rent" transaction, the customer agrees to rent merchandise for three to
six months,  subject to extension by the customer on a month-to-month  basis. By
contrast,  "rent-to-own"  arrangements  are generally made by customers  without
established  credit  whose  objective is to acquire  ownership of the  property.
"Rent-to-own"  arrangements are typically entered into on a month-to-month basis
and require weekly rental payments.

Products

The Company rents a full line of furniture and accessories throughout the United
States for office and residential purposes. The Company classifies its furniture
leases  based  on the  type of  furniture  leased  and the  expected  use of the
furniture.

Office Products

In order to capitalize on the significant  profit  potential  available from the
longer average  rental  periods and the higher  average  monthly rent for office
products,  the Company's strategy is to emphasize office furniture rentals.  The
Company  offers a full  range of  office,  conference  room and  reception  area
furniture,  including  desks,  chairs,  tables,  credenzas,  panel  systems  and
accessories.  In order to promote longer office lease terms,  the Company leases
furniture to its  corporate  customers at rates that reflect a premium on leases
that are less than six months and a discount on leases of more than six months.

The Company's office furniture  customers  consist  primarily of large companies
that desire flexibility to satisfy temporary and transitional needs and small or
start-up businesses that have immediate and changing furniture  requirements but
seek to minimize capital outlay. The Company emphasizes its ability to outfit an
entire office with high quality  furniture in two business  days, as well as its
ability to provide consistent customer service and product quality nationwide.

Residential Products

The  Company  leases  residential   products  to  corporate  customers  who  are
temporarily  or  permanently  relocating  employees,  to apartment  managers and
owners who are providing furnished apartments and to individual end users of the
furniture.  The Company offers a broad range of household  furniture,  including
dining  room,  living room and  bedroom  pieces,  as well as certain  electronic
products.

A significant portion of the Company's residential furniture rentals are derived
from corporate  relocations  and temporary  assignments,  as new and transferred
employees of the Company's corporate customers enter into leases for residential
furniture.  The Company's  sales  personnel  maintain  contacts  with  corporate
relocation   departments.   By   presenting   the   possibility   of   obtaining
fully-furnished   rental  apartments  as  a  lower  cost  alternative  to  hotel
accommodations,  the  Company  offers its  corporate  rental  customers a way to
reduce the costs of corporate relocations

                                      - 3 -

<PAGE>



while developing  residential business with new and transferred  employees.  The
Company's ability to service both corporate and individual needs creates a broad
corporate customer base accompanied by an increasing pool of employees utilizing
the Company's residential services.

Other Products and Services

CORT offers several other products and services in selected markets. The Company
offers houseware amenity packages (such as linens, towels, dishes,  cookware and
other kitchen,  bedroom and bath  accessories)  for rent to its furniture rental
customers.  The Company had generally  distributed  houseware  amenity  packages
through third-party contractors either under subcontract  arrangements or direct
referrals. The Company continues to expand the distribution of its own houseware
amenity   packages  to  capture  profits   currently   accruing  to  third-party
contractors  and  made a lease  portfolio  acquisition  in 1996 of a  housewares
rental business. In addition, CORT currently offers interior design services and
furnishings for model home builders in three major metropolitan areas.

The Company has been providing rental specialty  furniture for short term use at
trade  shows and  conventions  through  its  operations  in New  Orleans and the
California  operations  acquired  with Evans Rents.  In March 1997,  the Company
completed its  acquisition of three trade show services  businesses that operate
in nine major  markets.  The  combination  of CORT's  national  network with the
experience of these organizations  should provide the Company with a competitive
advantage in the trade show and convention services business.

Operations

Lease Terms

The Company typically leases furniture to individuals and corporate accounts for
three-,  six- and twelve-month terms, which may be and often are extended by its
customers on a  month-to-month  basis.  Management  believes  that,  on average,
furniture  remains on lease for  approximately  nine months at a time.  Although
rental  contracts  may give the customer the option to purchase the  merchandise
rented,  only a small percentage of the Company's rental leases lead to customer
ownership.

The  Company's  strategy is to price rentals to recover the original cost of the
furniture over a ten-month rental "payout period."  However,  pricing and payout
periods often vary with the length of the leases. The Company frequently charges
a delivery fee and, in the absence of proof of insurance,  a waiver fee.  Within
general  company  guidelines,  each district has  discretion to set prices based
upon local market factors.

The Company may also require a security  deposit  from a customer  which will be
returned at the end of the lease upon satisfactory  compliance with the terms of
the lease. The Company requires  applications from prospective  rental customers
and performs credit investigations  before approving such applications.  In each
of the last five years,  the Company's bad debt losses have been limited to 0.5%
of revenue or less.

Customer Services

CORT is dedicated  to  providing  consistently  high  quality  customer  service
nationwide  to its  corporate  and  individual  customers.  Through its national
network,  the  Company  more  efficiently  services  its  corporate  clients  by
providing a single point of contact for  customers who have  furniture  needs in
multiple locations,  offering consistent quality of products and services at all
CORT  locations,  and offering a broad spectrum of products to customers.  Under
its Personal Service  Guaranty,  which  management  believes is the only written
service  guarantee  of its kind in the "rent-  to-rent"  industry,  the  Company
ensures  customers of CORT Furniture Rental that they will be satisfied with the
furniture they rent or the Company will exchange it for similar furniture within
two business days free of charge.  Additionally,  the Company's employees assist
customers with space planning, interior design and apartment location services.


                                      - 4 -

<PAGE>

Furniture Sales

For the last five years,  the Company  has  derived 72% of its  furniture  sales
revenue from clearance  centers sales. The remaining  furniture sales revenue is
derived  primarily from lease  conversions and sales of new furniture.  Sales of
rental  furniture  allow the Company to control  inventory  levels and  maintain
showroom quality of rental  inventory.  On average,  furniture is typically sold
through the  clearance  centers  three  years after its initial  purchase by the
Company.  For the  last  five  years,  sales of  rental  furniture  through  the
clearance  centers have had an average  recovery  margin on the original cost of
furniture of  approximately  110%, a price which is usually  considerably  lower
than the price of  comparable  new  merchandise.  Management  believes  that its
ability to recover the  original  cost of its  furniture  through its  clearance
centers is a key contributor to the Company's profitability.

                            Cost Recovery Ratio Table
                             (dollars in thousands)
<TABLE>
<CAPTION>
                                                                  Year Ended December 31,
                                           -----------------------------------------------------------------
                                              1992        1993(1)          1994           1995       1996(2)
                                              ----        -------          ----           ----       -------
<S>                                        <C>            <C>           <C>            <C>           <C>    
Clearance Center sales revenue......       $18,226        $22,490       $26,136        $26,021       $28,714
Original cost of furniture..........        16,517         20,067        23,651         23,666        26,137
Cost recovery ratio.................        110.3%         112.1%        110.5%         110.0%        109.8%
<FN>
- --------

(1)    Includes  four months of combined  data  pursuant to the  acquisition  of
       General Furniture.

(2)    Includes  Evans Rents  subsequent to its  acquisition  on April 24, 1996;
       however, Evans Rents did not operate Clearance Centers.
</FN>
</TABLE>


                               Cost of Sales Table
                             (dollars in thousands)
<TABLE>
<CAPTION>
                                                                    Year Ended December 31,
                                           -----------------------------------------------------------------
                                              1992        1993(1)          1994           1995       1996(2)
                                              ----        -------          ----           ----       -------
<S>                                        <C>            <C>           <C>            <C>           <C>    
Cost of Clearance Center sales......       $10,452        $13,354       $15,371        $15,060       $16,447
Cost of other furniture sales.......         3,024          3,456         5,278          7,143         8,760
                                             -----          -----         -----          -----         -----
Total Cost of Sales.................       $13,476        $16,810       $20,649        $22,203       $25,207
                                            ======         ======        ======         ======        ======
<FN>
- ------------

(1)    Includes  four months of combined  data  pursuant to the  acquisition  of
       General Furniture.

(2)    Includes  Evans Rents  subsequent to its  acquisition  on April 24, 1996;
       however, Evans Rents did not operate Clearance Centers.
</FN>
</TABLE>


Sales, Marketing and Advertising

The  Company  employs  a sales  force of  approximately  650  people,  including
managers and supervisors,  rental  consultants,  commercial account  executives,
residential  account  executives,  and clearance center  personnel.  In general,
rental consultants  service walk-in showroom  customers,  clearance center sales
personnel are responsible for

                                      - 5 -

<PAGE>

walk-in  clearance  center  customers and  commercial  and  residential  account
executives work to develop office and residential  customers in their districts.
Utilizing the Company's national  distribution  network to emphasize its ability
to serve  customers  throughout  the country,  the Company  employs ten national
account  representatives who are responsible for customers with business in more
than one district.

CORT's sales representatives  receive professional,  business-to-business  sales
training through the Company's CORT University  program,  which was developed as
part of the Company's  continuing  effort to increase rental revenue and improve
customer service.  Management  believes that the program's emphasis on a problem
solving,  value-added approach to clients' needs enhances its relationships with
customers  and  provides  CORT with a  competitive  advantage  in  marketing  to
corporate customers.

The Company markets its services  through  brochures,  newspapers,  periodicals,
yellow pages, radio,  television and direct response media and over the internet
(http://www.cort1.com).  The Company  designs its  advertising  program  both to
promote the business and to increase  awareness of the  advantages of renting in
the  residential  and office  furniture  markets.  The Company also supports its
clearance center sales through newspaper, radio and television advertising.

Purchasing and Distribution

The Company has a national product line chosen by its merchandising  group. Each
district  manager,  in  consultation  with  his  or her  regional  merchandising
manager, selects from the national product line based on an analysis of customer
demand within such manager's specific market. Each district then places purchase
orders directly with the Company's  vendors and shipment is arranged through the
Company's freight analyst directly to the district warehouse.

The Company acquires  furniture from a large number of manufacturers  and is not
dependent on any  particular  manufacturer  as a source of supply.  In 1996,  no
furniture  manufacturer  accounted for more than 10% of the Company's  furniture
purchases. Management believes that the Company is able to purchase furniture at
lower  prices  than its  competitors  due to the  centralized  selection  of its
product line and large  volume of  purchases.  The Company is generally  able to
obtain prompt  delivery of furniture from its suppliers and has not  experienced
material  interruptions  in its  business  resulting  from  delays in  acquiring
furniture.

Merchandise is delivered to rental  customers by Company  employees via owned or
leased trucks after a rental agreement has been signed.  At the end of the lease
term,  rental  furniture  is returned to the  Company's  warehouses  where it is
inspected,  cleaned and/or repaired in preparation for future rental or sale. If
it is determined  that the furniture is appropriate  for sale rather than future
rental,  the  furniture  is then  transferred  to a  clearance  center.  Company
warehouses are typically  located next to a clearance  center,  thereby allowing
the Company to reduce shipping expenses and realize efficiency gains.

Competition

The   "rent-to-rent"   segment  of  the  furniture  rental  industry  is  highly
competitive.  Management believes that Aaron Rents, Globe Business Resources and
Brook  Furniture  Rental are the  Company's  most  significant  competitors.  In
addition, there are numerous smaller regional and local "rent-to-rent" furniture
companies  as well as  retailers  offering  residential  and  office  furniture.
Management  believes  that the  principal  competitive  factors in the furniture
rental  industry are product  value,  furniture  condition,  extent of furniture
selection,  terms of rental agreement,  speed of delivery,  exchange  privilege,
option to purchase, deposit requirements and customer service level.

With respect to sales of furniture  through its clearance  centers,  the Company
competes  with  numerous  used and new  furniture  retailers,  some of which are
larger  than  the  Company  and have  greater  financial  resources.  Management
believes  that  price and value are the  principal  competitive  factors  in its
furniture sales.



                                      - 6 -

<PAGE>

Employees

On December 31, 1996, the Company employed  approximately  2,000 people, of whom
approximately  50 were  employed at corporate  headquarters.  Approximately  650
people were employed as salespersons,  975 people were employed in the warehouse
and  distribution  portion of the  business  and the  remainder  in district and
regional administrative positions.

The Company's  warehouse and delivery  employees in Maryland  (approximately  37
persons) are represented by an independent  union under a contract which expires
in December  1999.  Additionally,  16 of the  Company's  warehouse  and delivery
employees in New York City are represented by the Local 840 of the International
Brotherhood of Teamsters under a contract which expires in June 1999.

The Company believes that its relationships with its employees are good.

Trademarks and Name Recognition

The Company  engages in  business  under the CORT  Furniture  Rental and General
Furniture  Leasing  tradenames,  each of which  has been  used in the  furniture
rental business for over 20 years. The Company has established its reputation as
a provider of quality  furniture  and customer  service  using these names.  The
Company feels that  reputation and name  recognition are important to customers.
Therefore,  following  an  acquisition  in a new  market,  the Company may use a
combination  of the  CORT  and  acquired  business  name  to  maintain  customer
recognition, i.e.  CORT/EVANS,  CORT/afr,  CORT/bel style.

Regulatory Matters

Compliance  with  federal,  state  and  local  laws  and  regulations  governing
pollution and protection of the environment is not expected to have any material
effect upon the financial condition or results of operations of the Company.

ITEM 2.  Properties

As of December 31, 1996, the Company carried out its rental, sales and warehouse
operations  through 140 facilities,  of which 22 were owned and 118 were leased.
The leased  facilities have lease terms with expiration  dates ranging from 1997
to 2010. Upon the expiration of its leases,  the Company generally has been able
to either  extend  its  leases  or obtain  suitable  alternative  facilities  on
satisfactory  terms.  Management seeks to locate properties in new markets where
rental,  clearance and warehouse operations can be combined in one facility.  As
the  Company  expands  in a  particular  district,  the  Company  seeks  to open
free-standing showrooms that can be serviced from pre-existing  warehouses.  The
Company's  showrooms  generally  have 3,500 to 4,500 square feet of floor space.
The Company  regularly  reviews the presentation and appearance of its furniture
showrooms and clearance centers and periodically improves or refurbishes them to
enhance their attractiveness to customers.

The Company's decision to enter a new market is based upon its review of current
demographic  information,  short-and  long-term  population and business  growth
projections and the level of existing competition.  Once the decision is made to
enter  a  new  market,  management  selects  individual  showroom  locations  by
reviewing demographic information, accessibility,  visibility, customer traffic,
location of competitors and cost.

The metropolitan  areas in which the Company operates,  together with the number
of showrooms in each metropolitan area, are set forth in the table below:


               District Locations                           Number of Showrooms
- -----------------------------------------------             --------------------
ALABAMA                            Birmingham                         1
ARIZONA                            Phoenix                            1
ARKANSAS                           Little Rock                        1


                                      - 7 -

<PAGE>



                District Locations                           Number of Showrooms
- ------------------------------------------------             -------------------
CALIFORNIA                        Orange County                      3
                                  Los Angeles                        6
                                  Sacramento                         1
                                  San Diego                          1
                                  San Francisco                      5
                                  Santa Clara                        2
COLORADO                          Denver                             2
DISTRICT OF COLUMBIA              (1)                                6
FLORIDA                           Ft. Lauderdale                     4
                                  Jacksonville                       2
                                  Orlando                            3
                                  Pensacola                          1
                                  Tampa                              4
GEORGIA                           Atlanta                            6
ILLINOIS                          Chicago                            3
INDIANA                           Indianapolis                       1
KANSAS                            Kansas City                        1
KENTUCKY                          Louisville                         2
LOUISIANA                         Baton Rouge                        2
                                  New Orleans                        1
MASSACHUSETTS                     Boston                             3
MICHIGAN                          Detroit                            3
MINNESOTA                         Minneapolis                        4
MISSOURI                          St. Louis                          1
NEW MEXICO                        Albuquerque                        1
NEW YORK                          New York                           1
NORTH CAROLINA                    Raleigh                            2
                                  Charlotte                          1
OHIO                              Cincinnati                         2
                                  Columbus                           1
OKLAHOMA                          Oklahoma City                      1
                                  Tulsa                              1
OREGON                            Portland                           1
PENNSYLVANIA                      Philadelphia(2)                    4
TENNESSEE                         Memphis                            1
                                  Nashville                          1
TEXAS                             Austin                             2
                                  Corpus Christi                     1
                                  Dallas                             4
                                  Houston                            4
                                  San Antonio                        3
UTAH                              Salt Lake City                     1
VIRGINIA                          Richmond                           1
                                  Virginia Beach                     2
WASHINGTON                        Seattle                            3
                                                                    ---
   TOTAL                                                            108
- -------

(1)    Includes locations in Washington, D.C., Maryland and Virginia.

(2)    Includes locations in Pennsylvania, New Jersey and Delaware.


                                      - 8 -

<PAGE>



The Company  distributes its furniture using a fleet of approximately 188 leased
and 33 company-owned delivery trucks. The trucks are usually rented for a period
of five to six  years  under  operating  leases  and  typically  display  CORT's
tradenames.

ITEM 3.  Legal Proceedings

At December 31,  1996,  the Company was  involved in certain  legal  proceedings
arising in the normal course of its business.  The Company  believes the outcome
of these  matters will not have a material  adverse  effect on the Company.  The
Company has  undergone  an  examination  of its  Federal  income tax returns and
reached a settlement in early 1997.  See Item 7 -  Management's  Discussion  and
Analysis of Financial Condition and Results of Operations--Liquidity and Capital
Resources and Item 8 - Financial Statements and Supplementary Data.

ITEM 4.  Submission of Matters to a Vote of Security Holders

None

ITEM 4a.  Directors and Executive Officers of the Registrant

The names of the executive  officers and directors of CORT and their  respective
ages and positions with CORT are set forth in the following table. Directors are
elected at the annual  meeting of  stockholders  to serve  until the next annual
meeting and until their successors are elected and qualify.

Name                       Age     Position
- ----                       ---     --------
Paul N. Arnold(3)          50      President, Chief Executive Officer & Director
Anthony J. Bellerdine      48      Group Vice President
Michael G. Connors         40      Vice President--Real Estate
Charles M. Egan(3)         60      Chairman & Director
Kenneth W. Hemm            42      Group Vice President
Steven D. Jobes            47      Vice President--Marketing, Merchandising,
                                     Sales & National Accounts
Lloyd Lenson               46      Group Vice President
Frank Martini              48      Group Vice President
Victoria L. Stiles         42      Vice President--Human Resources & Corporate
                                     Risk Management
Maureen C. Thune           31      Controller & Assistant Secretary
Frances Ann Ziemniak       46      Vice President--Finance, Chief Financial
                                     Officer & Assistant Secretary
Keith E. Alessi(2)         42      Director
Bruce C. Bruckmann(1)(2)   43      Director
Michael A. Delaney(1)      42      Director
Gregory B. Maffei(2)       36      Director
James A. Urry(1)           43      Director

- ------------
(1)    Member of Compensation Committee
(2)    Member of Audit Committee
(3)    Member of Directors Stock Option Committee

PAUL N. ARNOLD, President,  Chief Executive Officer and Director. Mr. Arnold has
been with CORT and Mohasco Corporation,  its former parent, for 28 years and has
held group management  positions within CORT since 1976. He has held his current
position since July 1992.

ANTHONY J. BELLERDINE,  Group Vice President.  Mr. Bellerdine has been with CORT
since July 1991.  He was  appointed to Group Vice  President  in December  1994,
having served as Area Vice President and Senior District

                                      - 9 -

<PAGE>



Manager.  Prior to joining CORT,  Mr.  Bellerdine  was Senior Vice  President of
Sales and Marketing of Stern Office Furniture for eight years.

MICHAEL G. CONNORS,  Vice  President--Real  Estate.  Mr.  Connors joined CORT in
February 1986,  after nearly eight years in Real Estate and Marketing with Mobil
Oil Corporation and has served in his current position since March 1991.

CHARLES M. EGAN,  Chairman and  Director.  Mr. Egan has been with CORT since the
acquisition of General  Furniture  Leasing  Company in September  1993. Mr. Egan
joined General  Furniture  Leasing  Company in 1989 and became its President and
Chief Executive  Officer in 1992. From 1985 to 1989, Mr. Egan was Executive Vice
President of Mohasco  Corporation.  Mr. Egan was  President of CORT from 1980 to
1985.

KENNETH W. HEMM, Group Vice President. Mr. Hemm has been with CORT for 16 years.
He was  appointed  Group Vice  President  in June 1992,  having  served as Group
Manager since January 1991.

STEVEN D. JOBES, Vice  President--Marketing,  Merchandising,  Sales and National
Accounts.  Mr.  Jobes has been with CORT for 25 years and  served as Group  Vice
President prior to assuming his current position in May 1993.

LLOYD LENSON,  Group Vice President.  Mr. Lenson has been with CORT for 18 years
serving in his current  position  since May 1993. He previously  served as Group
Vice President and as Vice President--Marketing, Sales and Acquisitions.

FRANK MARTINI, Group Vice President. Mr. Martini has been with CORT for 20 years
serving in his current  position  since July 1994. He previously  served as Area
General Manager and District General Manager.

VICTORIA  L.  STILES,  Vice   President--Human   Resources  and  Corporate  Risk
Management. Ms. Stiles joined CORT in November 1987, after nearly eight years in
Personnel for the Hecht Company a division of the May Company. She was appointed
to Vice President in July 1996, having served as Director of Human Resources and
Regional Manager of Human Resources.

MAUREEN C. THUNE,  Controller and Assistant Secretary.  Ms. Thune joined CORT in
August 1992 after five years with KPMG Peat  Marwick LLP,  having most  recently
served as a Manager.

FRANCES ANN ZIEMNIAK,  Vice  President--Finance  & Chief Financial Officer.  Ms.
Ziemniak  joined the Company in March 1995 after  three years as an  independent
consultant  focusing on  risk-management  and retail acquisition  analysis.  Ms.
Ziemniak was previously Vice President,  Finance and Chief Financial Officer for
Federated  Merchandising,  a division of Federated  Department Stores, Inc. from
1987 to 1992 and Corporate Vice President,  Financial Services for The GAP, Inc.
from 1982 to 1987.  Before Ms.  Ziemniak  joined The GAP, Inc. in 1979,  she was
employed by Arthur Young & Company.

KEITH E. ALESSI,  Director.  Mr. Alessi has been a Director of the Company since
October 1993. Mr. Alessi is Chairman,  Chief Executive Officer and a Director of
Jackson Hewitt Inc. Mr. Alessi was  Vice-Chairman and Chief Financial Officer of
Farm Fresh,  Inc. from June 1994 through June 1996. He had previously  served in
various executive capacities,  including President, with Farm Fresh from 1988 to
1992.  Mr.  Alessi also is a Director  of Farm Fresh,  Inc.  and  Shoppers  Food
Warehouse, Inc.

BRUCE C. BRUCKMANN,  Director.  Mr. Bruckmann has been a Director of the Company
since March 1993.  Mr.  Bruckmann is currently  Managing  Director of Bruckmann,
Rosser,  Sherrill & Co.,  Inc. Mr.  Bruckmann  was a Vice  President of Citicorp
Venture Capital Ltd.,  which is an affiliate of the Company,  through 1993 and a
Managing  Director  from 1993  through  1994.  He is also a  Director  of Mohawk
Industries,  Inc., AmeriSource Health Corporation,  Chromcraft-Revington,  Inc.,
Jitney-Jungle Stores of America, Inc. and Anvil Knitwear, Inc.


                                     - 10 -

<PAGE>



MICHAEL A.  DELANEY,  Director.  Mr.  Delaney has been a Director of the Company
since May 1995.  Mr.  Delaney  has been a Vice  President  of  Citicorp  Venture
Capital  Ltd.,  which is an  affiliate  of the  Company,  since 1989.  From 1986
through 1989 he was Vice  President of Citicorp  Mergers and  Acquisitions.  Mr.
Delaney  is also a  Director  of  Aetna  Industries,  Inc.,  AmeriSource  Health
Corporation,  Ballentrae Corporation, CLARK Material Handling Corporation, Delco
Remy International, Inc., Enterprise Media Inc., GVC Holdings, JAC Holdings, IKS
Corporation,  Palomar Technologies, Inc., SC Processing, Inc., MSX International
and Triumph Holdings, Inc.

GREGORY B. MAFFEI, Director. Mr. Maffei has been a Director of the Company since
November 1995. Mr. Maffei is Vice President, Corporate Development and Treasurer
of Microsoft  Corporation.  He joined  Microsoft in April 1993 and has served as
Treasurer  since 1994.  Before  joining  Microsoft,  he was  self-employed  from
September  1992 to March 1993,  serving as a  consultant  for various  companies
including  Microsoft.  From January 1991 to August 1992,  he served as Executive
Vice  President and Chief  Financial  Officer of Pay 'N Pak Stores,  Inc.  Prior
thereto, Mr. Maffei was a Vice President of Citicorp Venture Capital Ltd., which
is an  affiliate  of the  Company.  Mr.  Maffei  is also a  Director  of  Mobile
Telecommunications Technologies Corporation and Citrix Systems, Inc.

JAMES A. URRY, Director. Mr. Urry has been a Director of the Company since March
1993.  Mr.  Urry has been with  Citibank,  N.A.  since  1981  serving  as a Vice
President  since 1986. He has been a Vice President of Citicorp  Venture Capital
Ltd., which is an affiliate of the Company, since 1989. He is also a Director of
AmeriSource  Health  Corporation,  CLARK Material Handling  Corporation,  Hancor
Holding Corporation, IKS Corporation,  Palomar Products Inc., Recreation Vehicle
Product Company and York International Corporation.



                                     - 11 -

<PAGE>



                                     PART II

ITEM 5.  Market for Registrant's Common Equity and Related Stockholder Matters

The  information  required for this item is incorporated by reference to page 28
of the Company's 1996 Annual Report to Stockholders.

ITEM 6.  Selected Financial Data

The  information  required for this item is incorporated by reference to page 10
of the Company's 1996 Annual Report to Stockholders.

ITEM 7. Management's  Discussion and Analysis of Financial Condition and Results
of Operations

The information  required for this item is incorporated by reference to pages 11
through 14 of the Company's 1996 Annual Report to Stockholders.

ITEM 8.  Financial Statements and Supplementary Data

The  consolidated  balance  sheets of CORT  Business  Services  Corporation  and
subsidiaries  as of  December  31, 1996 and 1995,  and the related  consolidated
statements of operations,  stockholders'  equity, and cash flows for each of the
years in the  three-year  period ended  December 31, 1996,  and the report dated
February 14, 1997 of KPMG Peat Marwick LLP, independent public accountants,  are
incorporated  by reference to pages 15 through 27 of the  Company's  1996 Annual
Report to Stockholders.

ITEM 9.  Changes in and Disagreements with Accountants on Accounting and
Financial Disclosures

No response to this Item is required.

                                     - 12 -

<PAGE>



                                    PART III

ITEM 10.  Directors and Executive Officers of the Registrant

The information required by Item 401(b) of Regulation S-K is included in Part I,
Item 4a. Directors and Executive Officers of the Registrant.

Compliance With Section 16(a) of the Securities Exchange Act of 1934

The  information  required for this part of Item 10 is incorporated by reference
to  page  22 of  the  Company's  Proxy  Statement  for  the  Annual  Meeting  of
Stockholders to be held May 14, 1997.

ITEM 11.  Executive Compensation

The information  required for this item is incorporated by reference to pages 18
through  21  of  the  Company's  Proxy  Statement  for  the  Annual  Meeting  of
Stockholders to be held May 14, 1997.

ITEM 12.  Security Ownership of Certain Beneficial Owners and Management

The  information  required for this item is incorporated by reference to page 14
of the Company's  Proxy  Statement for the Annual Meeting of  Stockholders to be
held May 14, 1997.

ITEM 13.  Certain Relationships and Related Transactions

The  information  required for this item is incorporated by reference to page 22
of the Company's  Proxy  Statement for the Annual Meeting of  Stockholders to be
held May 14, 1997.



                                     - 13 -

<PAGE>



                                     PART IV

ITEM 14.  Exhibits, Financial Statement Schedules and Reports on Form 8-K

(a) and (d)  Financial Statements and Schedules (see Index on Page F-1)

(b)          Reports on Form 8-K

             No reports on Form 8-K have been filed  during the last quarter of
             the period covered by this report.

(c)          Exhibits (see Index on Page E-1)



                                     - 14 -

<PAGE>



               CORT BUSINESS SERVICES CORPORATION AND SUBSIDIARIES

                                   SIGNATURES



Pursuant to the  requirements of Section 13 or 15(d) of the Securities  Exchange
Act of 1934,  the  registrant  has duly  caused  this report to be signed on its
behalf by the undersigned, thereunto duly authorized.


                                         CORT BUSINESS SERVICES CORPORATION



                                         By:  /s/  Frances Ann Ziemniak
                                             -----------------------------------
                                              Frances Ann Ziemniak
                                              Vice President, Finance, Chief
                                              Financial Officer and Assistant
                                              Secretary (Principal financial
                                              and principal accounting officer)

Date:  March 31, 1997

Pursuant to the requirements of the Securities Exchange Act of 1934, this report
has been signed below by the following  persons on behalf of the  Registrant and
in the capacities and on the dates indicated.

<TABLE>
<CAPTION>

Signatures                              Title                                                 Date      
- ----------                              -----                                                 ----      
<S>                                     <C>                                                   <C>             
/s/  Paul N. Arnold                     President, Chief Executive Officer (principal         March 31, 1997
- --------------------------------        executive officer) and Director
Paul N. Arnold                          

/s/  Charles M. Egan                    Chairman and Director                                 March 31, 1997
- --------------------------------
Charles M. Egan

/s/  Frances Ann Ziemniak               Vice President, Finance, Chief Financial Officer      March 31, 1997
- --------------------------------        and Assistant Secretary
Frances Ann Ziemniak                    

/s/  Keith E. Alessi                    Director                                              March 31, 1997
- --------------------------------
Keith E. Alessi

/s/  Bruce C. Bruckmann                 Director                                              March 31, 1997
- --------------------------------
Bruce C. Bruckmann
</TABLE>


                                     - 15 -

<PAGE>


<TABLE>
<CAPTION>

Signatures                              Title                                                 Date      
- ----------                              -----                                                 ----      
<S>                                     <C>                                                   <C>             
/s/  Michael A. Delaney                 Director                                              March 31, 1997
- --------------------------------
Michael A. Delaney

/s/  Gregory B. Maffei                  Director                                              March 31, 1997
- --------------------------------
Gregory B. Maffei

/s/  James A. Urry                      Director                                              March 31, 1997
- --------------------------------
James A. Urry
</TABLE>



                                     - 16 -

<PAGE>



                          INDEX TO FINANCIAL STATEMENTS




                                                                        Page
                                                                        ----

Financial Statements...............................................      13

Financial Statement Schedules:

Schedule I - Condensed Financial Information of Registrant.........     S-1

Schedule II - Valuation and Qualifying Accounts....................     S-3



                                      F - 1

<PAGE>



Exhibit
 Number  Description                                                      Page
 ------  -----------                                                      ----

2.1      Stock Purchase  Agreement,  dated June 22, 1993, by and among
         the Company, Interfinancial,  Inc., General Furniture Leasing
         Company  and  Fortis,  Inc.;  incorporated  by  reference  to
         Exhibit 2.1 to CFR's Registration  Statement on Form S-1, No.
         33-65094, filed on June 25, 1993

2.2      First  Amendment  to Stock  Purchase  Agreement,  dated as of
         August 31,  1993,  by and among the  Company,  Fortis,  Inc.,
         Interfinancial,  Inc. and General  Furniture Leasing Company;
         incorporated  by reference to Exhibit 2.2 to CFR's  Quarterly
         Report on Form 10-Q for the fiscal  quarter  ended  September
         30, 1993

2.3      Assignment and Assumption  Agreement,  dated as of August 31,
         1993, between CFR and the Company;  incorporated by reference
         to Exhibit 2.3 to CFR's Quarterly Report on Form 10-Q for the
         fiscal quarter ended September 30, 1993

2.4      Acquisition Agreement, dated March 15, 1996, by and among the
         Company, CE Merger Sub Inc. and Evans Rents;  incorporated by
         reference to Exhibit 2.4 to the  Company's  Annual  Report on
         Form 10-K for the year ended December 31, 1995

3.1      Restated   Certificate  of   Incorporation  of  the  Company;
         incorporated  by reference to Exhibit 3.1 to Amendment  No. 3
         to the  Company's  Registration  Statement  on Form S-1,  No.
         33-97568 filed on November 13, 1995

3.2      By-laws of the Company;  incorporated by reference to Exhibit
         3.2  to  Amendment  No.  3  to  the  Company's   Registration
         Statement  on Form S-1,  No.  33-97568  filed on November 13,
         1995

4.1      Form of Indenture between CFR and United States Trust Company
         of New York,  as  Trustee,  with  respect to CFR's 12% Senior
         Notes due 2000;  incorporated  by reference to Exhibit 4.1 to
         Amendment  No. 3 to the Company's  Registration  Statement on
         Form S-1, No. 33-65094, filed on August 20, 1993

4.2      First  Supplemental  Indenture  between CFR and United States
         Trust Company of New York, as Trustee, dated August 25, 1995;
         incorporated  by  reference  to Exhibit 4.2 to the  Company's
         Registration  Statement  on Form S-1, No.  33-97568  filed on
         September 29, 1995

4.3      Second  Supplemental  Indenture between CFR and United States
         Trust  Company of New York, as Trustee,  dated  September 29,
         1995;  incorporated  by reference to Exhibit 4.9 to Amendment
         No. 1 to the  Company's  Registration  Statement on Form S-1,
         No. 33-97568 filed on October 23, 1995

4.4      Warrant  Agreement,  dated  September  1, 1993,  between  the
         Company  and United  States  Trust  Company  of New York,  as
         Warrant  Agent;  incorporated  by reference to Exhibit 4.7 to
         the  Company's   Registration  Statement  on  Form  S-1,  No.
         33-97568 filed on September 29, 1995

4.5      Amendment No. 1 to Warrant Agreement, dated February 1, 1994,
         between the Company and United  States  Trust  Company of New
         York, as Warrant Agent;  incorporated by reference to Exhibit
         4.8 to the Company's  Registration Statement on Form S-1, No.
         33-97568 filed on September 29, 1995

                                 E - 1

<PAGE>



10.1     Credit  Agreement  dated as of November 21, 1995 by and among
         CFR,  the  Company,   the  lenders  identified  therein,  and
         NationsBank, N.A., as agent; incorporated by reference to the
         Company's  Annual  Report  on Form  10-K for the  year  ended
         December 31, 1995

10.2     First Amendment to Credit  Agreement dated as of May 24, 1996
         by  and  among  CFR,  the  Company,  the  lenders  identified
         therein,  and  NationsBank,  N.A., as agent,  incorporated by
         reference to Exhibit 10.18 to the Company's  Quarterly Report
         on Form 10-Q for the fiscal quarter ended June 30, 1996

10.3     Stock Option, Securities Purchase and Stockholders Agreement,
         dated as of January 18, 1994, by and among the Company,  CFR,
         Citicorp  Venture  Capital Ltd. and certain  investors  named
         therein;  incorporated  by  reference  to Exhibit  4.6 to the
         Company's  Registration  Statement on Form S-8, No. 33-72724,
         filed on December 9, 1993

10.4     Amendment 1 to New Cort Holdings Corporation and Subsidiaries
         Employee  Stock Option and Stock  Purchase Plan as adopted by
         the Board of  Directors  of the Company on December 21, 1993;
         incorporated  by reference  to Exhibit  10.11 to CFR's Annual
         Report on Form 10-K for the fiscal  year ended  December  31,
         1993

10.5     New Cort Holdings Corporation and Subsidiaries Employee Stock
         Option and Stock  Purchase Plan (1995 Plan  Distribution)  as
         adopted by the Board of  Directors of the Company on December
         16, 1994; incorporated by reference to Exhibit 10.13 to CFR's
         Quarterly  Report on Form 10-Q for the fiscal  quarter  ended
         June 30, 1995

10.6     Form of First Amendment to Stockholders  Agreement,  dated as
         of November  13,  1995,  by and among the  Company,  Citicorp
         Venture  Capital Ltd., and certain  investors  named therein;
         incorporated  by reference to Exhibit 10.5 to Amendment No. 3
         to the  Company's  Registration  Statement  on Form S-1,  No.
         33-97568 filed on November 13, 1995

10.7     Registration  Rights Agreement for Common Stock,  dated as of
         January 18, 1994, by and among the Company,  Citicorp Venture
         Capital   Ltd.   and   certain   investors   named   therein;
         incorporated  by reference  to Exhibit 10.4 to the  Company's
         Quarterly  Report on Form 10-Q for the fiscal  quarter  ended
         March 31, 1994

10.8     CFR's Supplemental  Executive  Retirement Plan, dated October
         28,  1992,  as revised  effective  January 1, 1993,  restated
         through the Second Amendment

10.9     Agreement for Irrevocable  Trust Under CORT Furniture  Rental
         Supplemental  Executive  Retirement Plan, dated June 1, 1996,
         between CFR and Mentor Trust Company

10.10    Letter Agreement,  dated July 24, 1992,  between CFR and Paul
         N. Arnold;  incorporated  by  reference  to Exhibit  10.16 to
         CFR's Registration Statement on Form S-1, No. 33-65094, filed
         on June 25, 1993

10.11    Letter Agreement, dated August 18, 1993, between CFR and Paul
         N. Arnold;  incorporated  by  reference  to Exhibit  10.26 to
         Amendment No. 5 to the

                                 E - 2

<PAGE>



         Company's  Registration  Statement on Form S-1, No. 33-65094,
         filed on August 25, 1993

10.12    Employment  Agreement,  dated September 1, 1994,  between CFR
         and Charles M. Egan;  incorporated  by  reference  to Exhibit
         10.10 to CFR's Annual  Report on Form 10-K for the year ended
         December 31, 1994

10.13    New Cort  Holdings  Corporation  1995  Stock-Based  Incentive
         Compensation  Plan,  as adopted by the Board of  Directors on
         July 25, 1995;  incorporated by reference to Exhibit 10.16 to
         Amendment  No. 1 to the Company's  Registration  Statement on
         Form S-1, No. 33-97568 filed on October 23, 1995

10.14    Equity Share  Agreement,  between CFR and Lloyd and Eileen S.
         Lenson,  dated April 20, 1994;  incorporated  by reference to
         Exhibit 10.17 to the Company's Registration Statement on Form
         S-1, No. 33-97568 filed on September 29, 1995

10.15    Form of  Senior  Notes  Purchase  Agreement  between  CFR and
         certain  holders  of CFR's 12% Senior  Notes Due 2000,  dated
         September  28,  1995;  incorporated  by  reference to Exhibit
         10.18  to  Amendment  No.  2 to  the  Company's  Registration
         Statement on Form S-1, No. 33-97568 filed on November 1, 1995

10.16    Private Exchange  Commitment Letter by and among the Company,
         Citicorp  Venture Capital Ltd. and certain  investors,  dated
         September  28,  1995;  incorporated  by  reference to Exhibit
         10.19  to  Amendment  No.  1 to  the  Company's  Registration
         Statement on Form S-1, No. 33-97568 filed on October 23, 1995

10.17    CORT  Business  Services  Corporation  1995  Directors  Stock
         Option Plan,  as adopted by the Board of Directors on October
         18,  1995;  incorporated  by  reference  to Exhibit  10.20 to
         Amendment  No. 3 to the Company's  Registration  Statement on
         Form S-1, No. 33-97568 filed on November 13, 1995

11.1     Statement re computation of per share earnings

13.1     Portions  of the Annual  Report of the Company for the fiscal
         year ended December 31, 1996 which are expressly incorporated
         by reference herein

21.1     List of Subsidiaries

23.1     Consent of KPMG Peat Marwick LLP

27       Financial Data Schedules


                                 E - 3

<PAGE>



               CORT BUSINESS SERVICES CORPORATION AND SUBSIDIARIES

           SCHEDULE I - CONDENSED FINANCIAL INFORMATION OF REGISTRANT
                                 (in thousands)


Condensed Balance Sheets:

                                                            As of December 31,
                                                         -----------------------
                                                           1995           1996
                                                           ----           ----
Investment in CORT Furniture Rental .............        $75,421        $125,152
Other assets ....................................           --              --
                                                         -------        --------
    Total assets ................................         75,421         125,152
                                                         =======        ========
Accrued expenses ................................           --              --
Long-term debt ..................................           --              --
                                                         -------        --------
    Total liabilities ...........................           --              --
Stockholders' equity ............................         75,421         125,152
                                                         -------        --------
    Total liabilities and equity ................        $75,421        $125,152
                                                         =======        ========

Condensed Statements of Operations:
                                                    Year Ended December 31,
                                                 -------------------------------
                                                  1994        1995        1996
                                                  ----        ----        ----
Equity in earnings of CORT Furniture
   Rental .................................      $5,130      $3,705      $15,936
Interest expense ..........................       2,637       2,716         --
                                                 ------      ------      -------
    Income before income taxes ............       2,493         989       15,936
Income tax benefit ........................       1,053       1,086         --
                                                 ------      ------      -------
    Net income ............................      $3,546      $2,075      $15,936
                                                 ======      ======      =======


                                      S - 1

<PAGE>

               CORT BUSINESS SERVICES CORPORATION AND SUBSIDIARIES

           SCHEDULE I - CONDENSED FINANCIAL INFORMATION OF REGISTRANT
                                   (CONTINUED)
                                 (in thousands)

Condensed Statements of Cash Flows:

<TABLE>
<CAPTION>

                                                                                       Year Ended December 31,
                                                                                    -----------------------------
                                                                                     1994       1995        1996
                                                                                     ----       ----        ----
<S>                                                                                <C>           <C>      <C>     
Net income .....................................................................   $ 3,546       2,075    $ 15,936
Adjustments to reconcile net income to cash flows from operating activities:
    Equity in earnings of CORT Furniture Rental ................................    (5,130)     (3,705)    (15,936)
    Discount on junior subordinated debentures .................................        68          65        --
    Interest converted to long-term debt .......................................     1,664       2,636        --
    Changes in assets and liabilities, net .....................................      (193)     (1,689)       --
                                                                                   -------    --------    --------
         Cash used in operating activities .....................................       (45)        618        --
                                                                                   -------    --------    --------
Cash flows from investing activities:
    Investment in CORT Furniture Rental ........................................      --       (36,458)    (33,224)
                                                                                   -------    --------    --------
         Cash used in investing activities .....................................      --       (36,458)    (33,224)
                                                                                   -------    --------    --------
Cash flows from financing activities:
    Issuance of common stock ...................................................        76      37,045      33,224
    Net repayments of long-term debt ...........................................       (31)       --          --
    Net proceeds from issuance of long-term debt ...............................      --            31        --
                                                                                   -------    --------    --------
         Cash provided by financing activities .................................        45      37,076      33,224
                                                                                   -------    --------    --------
Net increase in cash and cash equivalents ......................................      --          --          --
Cash and cash equivalents at beginning of period ...............................      --          --          --
                                                                                   -------    --------    --------
Cash and cash equivalents at end of period .....................................   $  --      $   --      $   --
                                                                                   =======    ========    ========
Supplemental disclosures of cash flow information:
Noncash financing activities:
    Tax benefit from exchange of debt for equity ...............................   $  --      $    741    $   --
    Exchange of debt for equity ................................................      --        20,147        --
    Tax benefit from exercise of stock options .................................      --          --           571
</TABLE>


Note to Condensed Financial Statements of Registrant:

Basis of Presentation

The accompanying  condensed financial  statements represent the accounts of CORT
Business Services Corporation on a stand-alone basis. Substantially all footnote
disclosures are omitted. Reference is made to the audited consolidated financial
statements and footnotes of CORT Business Services  Corporation and subsidiaries
as of December  31, 1996 and 1995,  and for each of the years in the  three-year
period ended December 31, 1996, which appear in the Company's 1996 Annual Report
to stockholders.

                                      S - 2

<PAGE>



               CORT BUSINESS SERVICES CORPORATION AND SUBSIDIARIES

                 SCHEDULE II - VALUATION AND QUALIFYING ACCOUNTS
                                 (in thousands)



                                                          Deductions
                                       Additions         ------------
                                 --------------------    Write off of
Allowance for       Beginning    Charged to              Uncollectible   Ending
Doubtful Accounts    Balance      Expense    Other(1)      Accounts      Balance
- -----------------    -------     ----------  --------    -------------   -------
December 31, 1994      802           675         --          (560)           917
December 31, 1995      917           582         --          (561)           938
December 31, 1996      938         1,234        334          (600)         1,906

- ----------
(1)      Other  additions  represent  the balance of Evans Rents'  allowance for
         doubtful  accounts,  which was recorded  April 24, 1996 in  conjunction
         with the acquisition.


                                      S - 3

<PAGE>


                                                                    EXHIBIT 11.1


               CORT BUSINESS SERVICES CORPORATION AND SUBSIDIARIES

                    COMPUTATIONS OF EARNINGS PER COMMON SHARE

<TABLE>
<CAPTION>

                                                                                     YEAR ENDED DECEMBER 31,
                                                                        ----------------------------------------------
                                                                           1994              1995               1996
                                                                           ----              ----               ----
<S>                                                                     <C>               <C>               <C>
Weighted average common shares outstanding:
Average shares outstanding during the period .........................  4,149,105         4,581,003         11,416,193
Unexercised stock options and warrants using
    the treasury stock method, other than cheap stock ................    591,025           869,005          1,031,901
Cheap stock options and issuances(1) .................................    218,434           218,434                 --
Common shares issued in the exchange for common stock(2) .............  2,090,591         2,090,591                 --
                                                                        ---------         ---------         ----------
    Total weighted average common shares .............................  7,049,155         7,759,033         12,448,094
                                                                        =========         =========         ==========

Net income applicable to common shares:
Income before extraordinary loss ..................................... $3,546,000        $6,218,000        $15,936,000
Increase in earnings, net of taxes, resulting from the
    exchange for common stock(2) .....................................  2,149,000         2,200,000                 --
                                                                        ---------         ---------         ----------
Income applicable to common shares before extraordinary loss .........  5,695,000         8,418,000         15,936,000
Extraordinary loss, net of taxes .....................................         --         4,143,000                 --
                                                                        ---------         ---------         ----------
Net income applicable to common shares ............................... $5,695,000        $4,275,000        $15,936,000
                                                                        =========         =========         ==========

Earnings per common share before extraordinary loss .................. $     0.81        $     1.08         $     1.28
Extraordinary loss per common share ..................................         --              0.53                 --
                                                                        ---------         ---------          ---------
Earnings per common share ............................................ $     0.81        $     0.55         $     1.28
                                                                        =========         =========          =========
<FN>
- -------------

(1) Pursuant to Staff  Accounting Bulletin Topic 4:D, stock options granted and
    stock  issued  within  one year of the  initial  public  offering  have been
    included in the  calculation of weighted  average common shares  outstanding
    using the treasury stock method based on an assumed  initial public offering
    price of $12.00  and have been   treated  as  outstanding  for all  reported
    periods.

(2) In connection with the  Company's  initial public  offering of common stock,
    the Company exchanged CFR'S 14% Senior  Subordinated  Pay-in-Kind Notes, the
    Company's   14.5%   Subordinated   Debentures,   the  Company's  15%  Junior
    Subordinated  Debentures,  including the unamortized  discount,  and accrued
    interest on all such  debentures for 2,728,167  shares of common stock.  For
    purposes of the computations of earnings per common share for 1994 and 1995,
    the Company has assumed that the exchange occurred as of January 1, 1994 for
    2,090,591 Shares of common stock.
</FN>
</TABLE>



<PAGE>



                                                                    EXHIBIT 21.1



                              LIST OF SUBSIDIARIES



CORT Furniture Rental Corporation
Evans Rents
Evans Convention Services
Evans Relocation Services
Levitt Investment Company
The McGregor Corporation
McGregor Enterprises, Inc.
KLM, L.L.C.



<PAGE>



                                                                    EXHIBIT 23.1





                              ACCOUNTANTS' CONSENT


The Board of Directors and Stockholders
CORT Business Services Corporation and Subsidiaries:

The audits  referred  to in our report  dated  February  14, 1997  included  the
related financial  statement schedules as of December 31, 1996 and 1995, and for
each of the years in the  three-year  period ended  December 31, 1996,  included
herein.  These  financial  statement  schedules  are the  responsibility  of the
Company's  management.  Our  responsibility  is to  express  an opinion on these
financial  statement  schedules  based  on  our  audits.  In our  opinion,  such
financial  statement  schedules,  when  considered  in  relation  to  the  basic
consolidated  financial  statements  taken as a  whole,  present  fairly  in all
material respects the information set forth therein.

We consent to incorporation by reference in the registration  statements on Form
S-3 (No.  33-99008) and on Forms S-8 (Nos.  33-72724,  333-15611,  333-15613) or
CORT  Business  Services  Corporation  of our reports  dated  February 14, 1997,
relating  to  the  consolidated   balance  sheets  of  CORT  Business   Services
Corporation  and  subsidiaries  as of December  31,  1996 and 1995,  and related
consolidated  statements of operations  stockholders'  equity and cash flows for
each of the years in the three-year  period ended  December  31,  1996,  and all
related  schedules,  which reports appear, or are incorporated by reference,  in
the  December  31, 1996  annual  report on form 10-K of CORT  Business  Services
Corporation.




                                            KPMG PEAT MARWICK LLP

WASHINGTON, DC
MARCH 28, 1997



                                                                    EXHIBIT 10.8
                             CORT FURNITURE RENTAL
                             SUPPLEMENTAL EXECUTIVE
                                 RETIREMENT PLAN







                      As Revised Effective January 1, 1993

                      Restated through the Second Amendment


<PAGE>


                             CORT FURNITURE RENTAL
                     SUPPLEMENTAL EXECUTIVE RETIREMENT PLAN

         This is the CORT FURNITURE  RENTAL  SUPPLEMENTAL  EXECUTIVE  RETIREMENT
PLAN (the "Plan") for certain key management  employees (the  "Participants") of
Cort Furniture Rental Corporation ("Cort").

                                   Background

         The purpose of this Plan is to reward certain key management  employees
of Cort for long  periods of service and to provide an  additional  incentive to
those  employees  to  continue  to work for Cort until  attainment  of age 65 by
providing a meaningful  supplement to the retirement  benefits  those  employees
will  receive  from the  Retirement  Plan for  Salaried  and Sales  Employees of
Mohasco   Corporation  (the  "Mohasco  Plan")  and  the  Cort  Furniture  Rental
Investment Savings and Profit Sharing Retirement Plan (the "401(k) Plan").  This
Plan will provide both  supplemental  retirement  benefits,  and the  incidental
death benefits for Participants.

ARTICLE I. DEFINITIONS

         1.1. "Account" means for any Participant listed in Exhibit B the sum of
the following:

          (a) the Participant's  share of the gains or losses such Participant's
     Account  actually  incurred in the grantor  trust  maintained  for the Plan
     under Internal  Revenue Code Section 671 as of the most recent December 31,
     determined annually;

          (b) the Participant's  share of the Annual Contribution to be credited
     to the Participant's Account as of January 1 of each calendar year; and

          (c)  the  Participant's   share  determined  each  January  1  of  any
     forfeitures from the prior year.

                                      - 1 -



<PAGE>



A Participant's  share of Annual  Contributions and any forfeitures  suffered by
any Participant listed in the same Part of Exhibit B as the Participant for such
calendar  year is equal  to a  fraction  where  the  numerator  is equal to such
Participant's  points and the  denominator  is equal to the total points for all
Participants  included in the same Part of Exhibit B as the Participant for each
calendar year. A Participant  will receive one point for every whole year of age
and two points for every  Year of  Service as of such  January 1 except  that if
such  Participant  is an Operating  Group Vice  President on such date then such
Participant  shall  receive one and one-half  points for every whole year of age
and two points for every  Year of  Service as of such  January 1. A  Participant
shall not share in the Annual  Contribution  in any year  following  the year he
attains  his  Normal  Retirement  Date.  In  addition,  a  Participant  who  has
terminated  employment shall not receive a share of the Annual  Contribution and
forfeitures  in any year  following  termination.  The Trustees  shall value the
Account at least annually. The Corporation may request the Trustees to value the
Account more frequently.

         1.2.  "Accrued  Benefit" means for any Participant  listed in Exhibit A
the targeted  percentage (as indicated in Exhibit A) of the Participant's  Final
Average  Compensation  as  of  the  date  of  the  Participant's  retirement  or
termination of employment  multiplied by the ratio of the  Participant's  actual
Years  of  Service  as of the  applicable  event to the  Participant's  Years of
Service projected to such Participant's Normal Retirement Date.

         1.3. "Annual  Contribution" means for the Participants listed in Part I
of Exhibit B an amount  contributed by Cort annually equal to $15,000 multiplied
by the  number of  Participants  listed in Part I of  Exhibit B who have not yet
attained the Normal  Retirement Date and who are employees of Cort as of January
1 of such year as well as any other amount that may be  authorized  by the Board
of Directors for such year and for the Participants listed in Part II of Exhibit
B an amount  contributed  by Cort  annually  equal to $20,000  multiplied by the
number of Participants  listed in Part II of Exhibit B who have not yet attained
the Normal Retirement Date and who are employees of Cort as of January 1 of such
year

                                      - 2 -



<PAGE>


as well as any other amount that may be authorized by the Board of Directors for
such year. Effective September 1, 1994, no additional Annual Contributions shall
be made on behalf of any  Participant  listed under Part II of Exhibit B without
specific  authorization  by the  Board of  Directors.

         1.4. "Cause" means the Corporation's right to terminate a Participant's
employment with the Corporation  upon the willful engaging by the Participant in
gross misconduct materially or demonstrably injurious to the Corporation or upon
the Participant's willful refusal to substantially perform the duties reasonably
assigned to him.  For  purposes of this  definition,  no act, or failure to act,
shall be  considered  "willful"  unless  done,  or  failed  to be  done,  by the
Participant not in good faith and without  reasonable belief that such action or
omission was in the best interest of the Corporation.

         1.5.  "Compensation"  includes (a) salary, (b) bonuses, (c) any pre-tax
income  deferrals  made  pursuant to the 401(k)  Plan,  the Mohasco  Plan or any
cafeteria plan, as defined in Internal Revenue Code Section 125,  established by
Cort, and (d) for the tax year ending December 31, 1989,  compensation  received
by an  employee or  contributed  at the  employee's  election to any 401(k) plan
maintained by Mohasco Corporation prior to the sale of Cort.

         1.6 "Corporation" means Cort Furniture Rental Corporation.

         1.7 "Final Average Compensation" means the average of the Participant's
Compensation  over those 36 consecutive  months out of the last 60 months of the
Participant's employment that produce the highest average.

         1.8.    "Participants"    means   those   employees   of   Cort   whose
responsibilities and actions have a substantial impact on the success of Cort as
a whole,  that are part of a select group of management  and highly  compensated
employees,  and who are selected by the Board of Directors of Cort  ("Boards) to
participate  in the Plan.  The  individuals  listed on Exhibit A and  Exhibit B,
attached hereto, have been selected as Participants in the Plan.

         1.9.  "Plan" means the Cort  Furniture  Rental  Supplemental  Executive
Retirement Plan.

                                     - 3 -



<PAGE>


         1.10.  "Plan  Administrator"  means  the  person or  committee  persons
appointed by Cort who shall have the  responsibility,  discretion  and authority
to, among other things:

          (a) interpret, construe and implement the provisions of the Plan;

          (b)  decide  all  questions  concerning  the  Plan and the  amount  of
     benefits to which any Participant is entitled under the Plan;

          (c) adopt such  regulations,  rules,  procedures and forms  consistent
     with the Plan that are deemed necessary or desirable for the administration
     of the Plan, and

          (d) employ individuals and firms to provide legal and actuarial advice
     and counsel,  as  necessary,  to assure that the  provision of the Plan are
     properly interpreted and administered.


         The Plan  Administrator  shall be the  President  and  Chief  Executive
Officer,  Vice  President  of Human  Resources  and Risk  Management  and  Chief
Financial Officer..

         1.11  "Vested  Account"  means  Account  as defined  in  Paragraph  1.1
multiplied by a factor not to exceed 1.0. For a Participant  listed in Part I of
Exhibit B the Account is multiplied by .5 if the Participant's  Years of Service
as of the date of  determination  are less than 25 and such  Participant has not
attained age 65 and 1.0 if the  Participant has either attained age 65 or earned
25 or more Years of Service. For a Participant listed under Part II of Exhibit B
the Account is multiplied by 1.0 without  regard to the  Participant's  Years of
Service or Average Final Compensation.

         For any  Participant  who was a  Participant  on December  31, 1995 any
amount  determined  under  the  preceding  Paragraph  shall not be less than the
amount of such Participant's Account balance as of December 31, 1995 as adjusted
for any net losses due to investment performance in the grantor trust maintained
for the Plan.

         1.12.  "Years of Service"  means the Years of Service used to determine
vesting service for vesting purposes under the 401(k) Plan.

                                     - 4 -



<PAGE>


ARTICLE II. NORMAL RETIREMENT

         2.1.  Normal   Retirement  Date.  The  Normal  Retirement  Date  for  a
Participant  who has not retired early pursuant to Article IV shall be the first
day of the month coincident with or next following the date he attains age 65.

         2.2. Normal  Retirement  Benefit for Participants  Listed in Exhibit A.
The retirement  benefit payable monthly  beginning at the Normal Retirement Date
of a  Participant  listed  on  Exhibit  A shall  be  one-twelfth  (1/12)  of the
Participant's Accrued Benefit, reduced by:

          (a) the  annuity  value  of the  total  amount  of  contributions  and
     accumulated earnings thereon, if any, made on behalf of such Participant by
     Cort pursuant to Section 3.04 of the 401(k) Plan that are allocated to that
     Participant's  Account  under  such  Plan.  That  annuity  value  is  to be
     determined  as of  the  date  that  the  Participant's  retirement  benefit
     payments under the Plan are scheduled to commence,  and shall be determined
     by Cort by use of the actuarial  assumptions  most  recently  issued by the
     Pension Benefit Guaranty Corporation ("PBGC"), and

          (b) the annuity benefit, on a single life basis only, if any, which is
     or  would  be  payable  to a  Participant  who  has  been a  member  of the
     Retirement Plan for Salaried and Sales Employees of Mohasco  Corporation as
     if he had retired from the Mohasco Plan as of the date that his  retirement
     benefit payments under the Plan are scheduled to commence.

         2.3 Normal Retirement Benefit for Participants Listed in Exhibit B. The
Vested Account  balance of a Participant  listed in Exhibit B as of the last day
of the month in which he attains age 65 except that for a Participant  listed in
Part I of Exhibit B, such amount when  converted to an annual life annuity shall
not exceed  whatever  amount is  necessary to provide for an annual life annuity
for his life only,  calculated  using the  actuarial  assumptions  specified  in
Paragraph 2.2(a), equal to 35% of Final Average Compensation for any Participant
who is an Operating  Group Vice  President at such time or 25% of Final  Average
Compensation for any Participant who is a Staff Vice President at such time.

                                     - 5 -


<PAGE>


         For any  Participant  who was a  Participant  on December  31, 1995 any
amount  determined  under  the  preceding  Paragraph  shall not be less than the
amount of such Participant's Account balance as of December 31, 1995 as adjusted
for any net losses due to investment performance in the grantor trust maintained
for the Plan.

ARTICLE III. LATE RETIREMENT

         3.1. Late  Retirement  Date. The Late Retirement Date for a Participant
who continues in the employ of Cort beyond his Normal  Retirement  Date shall be
the first of the month next following the date the Participant's employment with
Cort has terminated.

         3.2. Late Retirement Benefit for Participants  Listed in Exhibit A. The
retirement  benefit payable  monthly  beginning at the Late Retirement Date of a
Participant  listed in Exhibit A shall be determined in accordance  with Section
2.2 as if the Participant had retired as of his Normal Retirement Date.

         3.3. Late Retirement Benefit for Participants  Listed in Exhibit B. The
Vested Account  balance of a Participant  listed in Exhibit B as of the last day
of the month in which his employment with Cort has terminated  except that for a
Participant  listed in Part I of Exhibit B, such  amount  when  converted  to an
annual life annuity shall not exceed whatever amount is necessary to provide for
an annual life annuity,  determined as if the  Participant  were age 65, for his
life only,  calculated  using the actuarial  assumptions  specified in Paragraph
2.2(a), equal to 35% of Final Average Compensation for any Participant who is an
Operating Group Vice President at such time or 25% of Final Average Compensation
for any Participant who is a Staff Vice President at such time.

         For any  Participant  who was a  Participant  on December  31, 1995 any
amount  determined  under  the  preceding  Paragraph  shall not be less than the
amount of such Participant's Account balance as of December 31, 1995 as adjusted
for any net losses due to investment performance in the grantor trust

                                      - 6 -



<PAGE>

maintained for the Plan.

ARTICLE IV. EARLY RETIREMENT

         4.1. Early  Retirement Date. The Early Retirement Date of a Participant
who has attained age 60 shall be the first day of the month next  following  the
date the Participant's  employment with Cort is terminated.  No Early Retirement
Date prior to the date the  Participant  would attain age 60 may be  established
without the consent of the Board.

         4.2. Early Retirement Benefit for Participants Listed in Exhibit A. The
retirement benefit payable monthly at the Early Retirement Date of a Participant
listed on Exhibit A shall be the Accrued Benefit of such Participant  determined
as of the Participant's  Early Retirement Date after the reduction  described in
clauses (a) and (b) of Paragraph 2.2; provided,  however,  if the Participant is
under age 65 at the date that payment of retirement benefits commence, the Early
Retirement Benefit shall be reduced by one fourth of one percent (.25%) for each
complete month between the date that payment of retirement benefits commence and
the date the  Participant  would  attain  age 65 up to a  maximum  reduction  of
fifteen percent (15%).

         4.3. Early Retirement Benefit for Participants Listed in Exhibit B. The
benefit  of a  Participant  listed  in  Exhibit  B who has  attained  his  Early
Retirement Date shall be determined in accordance with subparagraph 6.2.3.

ARTICLE V. TERMINATION OF EMPLOYMENT AND DEATH IN ACTIVE SERVICE

         5.1. Eligibility for Retirement Benefit. A Participant whose employment
with Cort  terminates  for any reason  other than  Termination  for Cause  under
Article  VIII after  completing  five (5) Years of Service  shall be entitled to
receive a retirement benefit.

               5.1.1. The benefit of a Participant  listed in Exhibit A shall be
          equal to his then Accrued

                                      - 7 -


<PAGE>


          Benefit  less  the  reduction  described  in   clauses (a) and (b)  of
          Paragraph 2.2 under the Plan payable,  at the Participant's  election,
          at his Normal or Early Retirement Date, if he is then living.  If such
          a Participant  elects a benefit payable at this Early Retirement Date,
          the benefit will be reduced as provided in Paragraph 4.2.

               5.1.2. The benefit of a Participant  listed in Exhibit B shall be
          equal to the benefit determined under Paragraph 2.3 as of the last day
          of  the  month  that  is  eighteen  (18)  months  from  the  date  his
          termination of employment occurred.

         5.2.  Eligibility  for Death Benefit.  In the case of a Participant who
has five (5) Years of Service and dies before benefits commence, the Beneficiary
of such Participant shall be entitled to receive a benefit.

               5.2.1.  Such benefit for a Participant  listed in Exhibit A shall
          be  equal  to  the  amount  of  benefit  payable  to  a  spouse  under
          subparagraph  6.1.2.  determined  at  the  date  of the  death  of the
          Participant  and be  payable  at  what  would  have  been  the  Normal
          Retirement  Date of the  Participant.  If the  Participant  died on or
          after age 60, the Beneficiary  may elect to begin  receiving  benefits
          immediately or if the  Participant  had not yet attained age 60 at the
          time of his death  the  Beneficiary  may  elect to begin ..  receiving
          benefits at any time  following  the date the  Participant  would have
          reached age 60 but in either  event the amount of the benefit  payable
          monthly  will be reduced by one fourth of one percent  (.25%) for each
          complete  month between the date the payment of benefits  commence and
          the date the  Participant  would have  attained age 65 up to a maximum
          reduction of fifteen percent (15%).

               5.2.2 The benefit of a  Participant  listed in Exhibit B shall be
          equal to the benefit determined under Paragraph 2.3 as of the last day
          of the month in which his death  occurred  except that for purposes of
          calculating  his Vested Account balance under Paragraph 1.1 the factor
          shall equal 1.0.

         5.3.    Termination    Without   Cause   or   Substantial    Reduction.
Notwithstanding  anything under Section 5.1 to the contrary, a Participant whose
employment with Cort is terminated without Cause or

                                     - 8 -

<PAGE>



who  has  a  substantial   reduction  in  duties  and   responsibilities  or  in
Compensation,  will be entitled to receive a  retirement  benefit.

               5.3.1.  Such benefit for a Participant  listed in Exhibit A shall
          be equal to his then  Accrued  Benefit  under the Plan  payable at his
          Normal or Early Retirement Date, if he is then living,  whether or not
          he meets  the five (5) Years of  Service  eligibility  requirement  of
          Paragraph 5.1. If such a Participant  elects a benefit  payable at his
          Early  Retirement  Date,  the  benefit  will be reduced as provided in
          Section 4.2.

               5.3.2.  Such benefit for a Participant  listed in Exhibit B shall
          be equal to the benefit  determined under Paragraph 2.3 as of the last
          day of the month in which the applicable event occurs,  whether or not
          he meets  the five (5) Years of  Service  eligibility  requirement  of
          Paragraph  5.1 except  that for  purposes  of  calculating  his Vested
          Account  balance under  Paragraph 1.11 the factor shall equal 1.0. The
          benefit is payable as soon as practicable thereafter.

         5.4.  Severance  Payment.  In  addition  to the  payment of his Accrued
Benefit or Account balance  pursuant to Section 5.3, such  Participant  shall be
entitled to an immediate lump sum payment as follows:  (i) a Participant who was
a Cort  employee on or before  January 1, 1989 shall  receive an amount equal to
the amount of Compensation he receives during the final twelve (12) months prior
to the date of his termination or substantial  reduction,  (2) a Participant who
became a Cort  employee  after  January 1, 1989 shall receive an amount equal to
the amount of  Compensation he receives during the final six (6) months prior to
the date of his termination or substantial reduction, except that in the case of
the CEO such amount shall equal twice the  otherwise  applicable  amount of such
Compensation,  and any  Participant's  payment shall be reduced by the amount of
any Cort paid severance payments to which such Participant is entitled under any
employment  agreement or any severance benefit plan or program sponsored by Cort
or otherwise.

         5.5  Eligibility for Long Term  Disability.  A Participant who has five
(5) Years of Service

                                     - 9 -


<PAGE>


and becomes  eligible for  benefits  under the Cort  Furniture  Rental Long Term
Disability  Plan and actually and  regularly  receives  benefits  under the Cort
Furniture  Rental Long Term  Disability Plan until such  Participant  would have
otherwise  been eligible to receive  benefits  under  Paragraph 5.1 of this Plan
shall be  entitled  to receive a benefit.  The  benefit  is then  payable  under
Paragraph  5.1,  or  Paragraph  5.2,  as  applicable.

               5.5.1 Such benefit for a Participant listed in Exhibit A shall be
          equal to the amount of benefit as determined under  Subparagraph 5.1.1
          except that the Final Average  Compensation of such Participant  shall
          be  determined as of the last day of the month  immediately  preceding
          the first month such  Participant  became eligible to receive benefits
          under the Cort Furniture  Rental Long Term Disability Plan and he will
          continue  to be  credited  with  Years  of  Service  as  long as he is
          eligible for and actually and regularly  receiving  benefits under the
          Cort Furniture  Rental Long Term Disability Plan regardless of whether
          such Years of Service  would have been  credited to him under the Cort
          Furniture  Rental  Investment  Savings and Profit  Sharing  Retirement
          Plan.

               5.5.2 The benefit of a  Participant  listed in Exhibit B shall be
          equal to the benefit determined under Paragraph 2.3 as of the last day
          of the  month  immediately  preceding  the first  month in which  such
          Participant  becomes  eligible for benefits  under the Cort  Furniture
          Rental  Long  Term   Disability  Plan  except  that  for  purposes  of
          calculating  his  Vested  Account  balance  under  Paragraph 1.11  the
          factor shall equal 1.0 and the Vested Account of such Participant will
          continue  to share in the gains or losses  such  Participant's  Vested
          Account actually incurred in the grantor trust maintained for the Plan
          under  Internal  Revenue  Code  Section 671  as of the last day of the
          month immediately preceding any subsequent payment.

ARTICLE VI. FORM OF BENEFIT PAYMENTS.

         6.1. Form of Benefit Payments for Participants listed in Exhibit A.


                                     - 10 -


<PAGE>


               6.1.1.  Normal Form. The normal form of benefit for  Participants
          listed  in  Exhibit  A under  this  Plan  will be an  annuity  for the
          Participant's  life with no further  benefits  payable  following  the
          Participant's death.

               6.1.2. Alternate Forms. A Participant listed in Exhibit A will be
          able to elect a form of  retirement  benefit from among the  following
          methods of payment:

                    (a) A reduced  annuity for the  Participant's  life with the
               provision  that if the  Participant  dies  before  receiving  180
               payments,  payments in the same amount as those being received by
               the  Participant  will  continue to be made to the  Participant's
               Designated Beneficiary(ies) as determined according to Article IX
               until the total  number of  payments to the  Participant  and the
               Designated Beneficiary(ies) is 180; or

                    (b) A reduced annuity for the life of the  Participant  with
               the provision  that an amount equal to 50% of the amount  payable
               to the Participant  will be paid to the  Participant's  surviving
               spouse,  if  any,  for  so  long  as  that  spouse  survives  the
               Participant.

The actuarial methods and assumptions used to convert the normal form of benefit
into either of the alternative  forms of benefit  payment will be based upon the
UP-1984 Table assuming an interest rate of seven percent (7%) per year.

         6.2 Form of Benefit Payments for Participants Listed in Exhibit B.

               6.2.1.  Termination at Normal Retirement Date.  A Participant who
          terminates  employment  during  the month  immediately  preceding  his
          Normal Retirement Date will receive his Normal Retirement Benefit in a
          lump  sum  as  soon  as  practicable   following  his  termination  of
          employment.

               6.2.2.  Termination at Late Retirement Date.  A  Participant  who
          terminates  employment  following  his  Normal  Retirement  Date shall
          receive  his  Late  Retirement  Benefit  in a  lump  sum  as  soon  as
          practicable following his termination of employment.

               6.2.3.  Termination  at Early  Retirement  Date and Before Normal
          Retirement Date. The

                                     - 11 -


<PAGE>


          benefit of a Participant  who has attained his Early  Retirement  Date
          but not his Normal  Retirement  Date shall first be  determined  under
          Paragraph 2.3 and then 6% of such amount shall be  distributed  to him
          as soon as  practicable  following  his  Early  Retirement  Date.  The
          remaining  balance in the Vested Account will continue to share in the
          gains or losses such Participant's Vested Account actually incurred in
          the grantor trust  maintained for the Plan under Internal Revenue Code
          Section 671 as of the last day of the month immediately  preceding any
          subsequent payment.  Twelve (12) months following his Early Retirement
          Date he shall again receive a payment equal to 6% of such amount.  The
          balance  shall be paid to him in a lump sum eighteen  (18) months from
          his termination of employment.


               6.2.4.  Termination Before Early Retirement Date.  A  Participant
          whose  employment  terminates  under Paragraph 5.1 will receive a lump
          sum  payment  as soon as  practicable  following  the month that is 18
          months from the date in which termination occurred.

ARTICLE VII. NON-COMPETITION

         7.1. Period of Non-Competition.  By receiving benefits under this Plan,
the Participant  agrees to refrain for a period of eighteen (18) months from the
date his employment with Cort terminates,  unless he is terminated without Cause
or has a substantial  reduction in duties and  responsibilities or Compensation,
from engaging as a principal,  employee,  partner or stockholder in any business
engaged in by Cort, excluding stock ownership not exceeding five percent (5%) of
the issued and  outstanding  capital  stock of any  corporation  engages in such
activity.

ARTICLE VIII. FORFEITURE OF BENEFITS

         8.1.  Termination for Cause.  The  Accrued  Benefit or Account  balance
under the Plan shall be forfeited in the event of prohibited conduct on the part
of the  Participant,  as defined in any  employment  agreement in effect between
Cort and the Participant at the time of the alleged violation.

                                     - 12 -


<PAGE>


The Participant will be provided with notice of an alleged violation and with an
opportunity to correct any alleged  prohibited  conduct prior to any forfeiture.


         8.2.  Competition.  A  Participant  who  violated  the  Non-Competition
provision  of Article VII after  terminating  his  employment  with Cort,  shall
forfeit all remaining rights to any benefits under the Plan.

ARTICLE IX. DESIGNATED BENEFICIARY(IES)

         9.1.  Procedure for Designation of Beneficiary.  Each Participant shall
designate in writing to the Plan Administrator a Beneficiary(ies) who may be the
Participant's  spouse or  children,  including  adopted  children to receive any
Death  Benefit  payable  under Article VI. Any  Beneficiary  designation  may be
revoked or modified at any time by such Participant. Notwithstanding Article VI,
no death  benefit  shall be payable  with  respect to a  Participant  who is not
survived by a validly designated  Beneficiary(ies),  nor shall any death benefit
be  payable  following  the  death of the last of the  Participant's  designated
Beneficiaries.

ARTICLE X. FUNDING

         10.1  Irrevocable  Grantor Trust.  Cort has  established an irrevocable
grantor trust within the meaning of Section 671 of the Internal  Revenue Code of
1986, as amended, entitled "Agreement for Irrevocable Trust Under Cort Furniture
Rental Supplemental Executive Retirement Plan" ("Trust") to assist in payment of
its obligations under this Plan. That Trust will receive such periodic infusions
of  capital  as may be  determined  by Cort  based on the  actuarial  equivalent
computed lump-sum value of the Accrued Benefit,  as defined in Paragraph 1.2. In
addition,  each year the Trust will receive an Annual Contribution as defined in
Paragraph  1.3. The assets in the Trust shall remain part of the general  assets
of Cort, and no person,  including a Participant,  claiming  benefits under this
Plan will have any right,

                                     - 13 -

<PAGE>



title,  or interest in such Trust.  The creation of the Trust does not cause the
Plan to be other  than  "unfunded"  four  purposes  of  Title I of the  Employee
Retirement Income Security Act of 1974.

ARTICLE XI. PARTICIPANT AS GENERAL CREDITOR

         11.1.  Benefits  Unsecured.  The rights of any  Participant to benefits
under  the Plan or Trust  prior to  actual  receipt  of such  benefits  shall be
limited to those of a general unsecured creditor of Cort.

ARTICLE XII. MISCELLANEOUS

         12.1  Withholding  of Taxes.  The rights of a  Participant  to payments
under this Plan shall be subject to Cort's  obligations  to  withhold  from such
payments any income or owner tax on such payments.

         12.2. Alienation or Assignment of Benefits.  The benefits payable under
this Plan shall not be subject in any manner to anticipation,  alienation, sale,
transfer,  assignment,  pledge,  encumbrance,  charge or seizure.  Any attempted
alienation or assignment of benefits  hereunder shall be void and of no force or
effect.

         12.3. No Implied Rights. Nothing in this Plan shall be deemed to:

                    (a) give to any employee of Cort, including a Participant in
               this Plan,  the right to be  retained in the employ of Cort or to
               interfere  with the right of Cort to dismiss any employee of Cort
               at any time, or

                    (b) give to any  Participant or beneficiary any right to any
               payment or benefits  except as  specifically  provided for in the
               Plan.

         12.4 Amendment and  Termination.  The Plan may be amended or terminated
by the Board at any time.  No amendment or termination shall serve to reduce the
benefits  accrued pursuant to Article VI above by any Participant up to the date
of such action.

         12.5 Governing Law. This Plan shall be construed in accordance with and
governed by

                                     - 14 -


<PAGE>


Virginia law.

         12.6  Construction.  Wherever  applicable,  the masculine pronoun shall
mean or include  the  feminine  pronoun,  and words used in the  singular  shall
include the plural, and vice versa.

         12.7.  Effective  Date.  This Plan as revised  shall take  effect as of
January 1, 1996.


                                     - 15 -


<PAGE>


                                   EXHIBIT A


                                                     Targeted Percentage
                                   Date of             of Final Average
Name of Participant             Participation            Compensation
- -------------------             -------------            ------------

1. Robert O'Malley                 12/4/89                   55

2. Paul N. Arnold                  12/4/89                   55

3. Allen B. Shuttleworth           12/4/89                   50

4. Steven D. Jobes                 12/4/89                   50

5. Lloyd Lenson                    12/4/89                   50


                                     - 16 -



<PAGE>


                                   EXHIBIT B


                                     Part I

                                Date of
Name of Participant          Participation        Job Classification
- -------------------          -------------        ------------------

a. Edward J. Beer               1/1/93            Staff Vice President

b. Warren Hemm                  1/1/93            Operating Group Vice President

c. Frank Martini                1/1/95            Operating Group Vice President

d. Anthony Bellerdine           1/1/95            Operating Group Vice President

e. Frances Ziemniak             1/1/96            Operating Group Vice President

f. Michael Connors              1/1/96            Staff Vice President




                                    Part II

                                Date of
Name of Participant          Participation        Job Classification
- -------------------          -------------        ------------------

a. Charles M. Egan             12/21/93           Not Applicable


                                     - 17 -




                                                                    EXHIBIT 10.9
                               IRREVOCABLE TRUST

                                     under
          Cort Furniture Rental Supplemental Executive Retirement Plan
                             Dated October 28, 1992








                             Date of this Agreement:
                                  June 1, 1996


<PAGE>


                               TABLE OF CONTENTS


                         ARTICLE I - General Provisions

1.01 Irrevocable ..........................................................    2
1.02 Effective Date .......................................................    2
1.03 Definitions ..........................................................    2
1.04 General Scope of Trustee's Duties ....................................    2

               ARTICLE II - Establishment and Acceptance of Trust

2.01 Establishment of Trust ...............................................    3
2.02 Acceptance of Trust ..................................................    3
2.03 Contributions to the Plan ............................................    3
2.04 Prior Trustees .......................................................    3
2.05 Segregation of Plan Assets ...........................................    3

                      ARTICLE III - Allocation of Authority

3.01 Plan and Trust Administration ........................................    4
3.02 Identity of Plan Administrator .......................................    4
3.03 Communications .......................................................    5
3.04 Certifications, Instructions, etc ....................................    5
3.05 Retention of Advisers ................................................    6
3.06 Other Services by the Trustee ........................................    6

                    ARTICLE IV - Payments from the Trust Fund

4.01 Directions by Plan Administrator .....................................    7
4.02 Segregation of Assets for Payments ...................................    8
4.03 Disputes .............................................................    8

                     ARTICLE V- Investment of the Trust Fund

5.01 Investment Discretion in General .....................................    9
5.02 Investment Powers ....................................................    9
5.03 Location of Indicia of Ownership .....................................   10
5.04 Employer Securities and Real Property ................................   10
5.05 Bank Securities, Deposits, and Collective Trust Funds ................   11
5.06 Insurance Contracts ..................................................   11



<PAGE>



 5.07 Cash ................................................................   11
 5.08 Diversification of Investments ......................................   11
 5.09 Trustee's Liability .................................................   11

          ARTICLE VI - Plan Funding Policy and Direction of Investments

 6.01 Plan Funding Policy .................................................   12
 6.02 Named Fiduciaries ...................................................   12
 6.03 Investment Managers .................................................   12

                          ARTICLE VII - Trustee Powers

 7.01 Trustee Powers ......................................................   14

                 ARTICLE VIII - Compensation. Expenses and Taxes

 8.01 Compensation ........................................................   17
 8.02 Expenses ............................................................   17
 8.03 Taxes ...............................................................   17
 8.04 Charge Upon the Trust Fund ..........................................   17

                       ARTICLE IX- Records and Accountings

 9.01 Record Keeping ......................................................   18
 9.02 Annual and Final Accountings ........................................   18
 9.03 Judicial Accountings ................................................   19
 9.04 Other Accountings ...................................................   19
 9.05 Federal Filings .....................................................   19
 9.06 Valuation of the Trust Fund .........................................   19

                 ARTICLE X - Resignation or Removal of Trustees

10.01 In General ..........................................................   20
10.02 Successor Trustee ...................................................   20
10.03.Transfer of Assets ..................................................   20


<PAGE>



                     ARTICLE XI - Amendment and Termination

  11.01 Amendment of Agreement of Trust ...................................   21
  11.02 Termination of Plan and Trust .....................................   21
  11.03 Distribution of Assets Upon Termination ...........................   21
  11.04 Retention of Certain Assets .......................................   21

                     ARTICLE XII - Dissolution. Merger etc.

  12.01 The Trustee .......................................................   22
  12.02 The Employer ......................................................   22
  12.03 The Plan ..........................................................   22

                    ARTICLE XIII - Miscellaneous Provisions

  13.01 Applicable Law ....................................................   23
  13.02 Spendthrift Clause ................................................   23
  13.03 Necessary Parties to Judicial Proceedings .........................   23
  13.04 Bond ..............................................................   23
  13.05 Indemnification ...................................................   23
  13.06 Irrevocability ....................................................   24
  13.07 Counterpart .......................................................   24



<PAGE>


                               IRREVOCABLE TRUST

                                     under

          Cort Furniture Rental Supplemental Executive Retirement Plan


         THIS  AGREEMENT  is made  this  1st day of  June,  1996,  between  Cort
Furniture  Rental  Corporation  (the  "Employer"),  and  Mentor  Trust  Company,
Virginia (the "Trustee"),

                                   WITNESSETH

         WHEREAS,  the  Employer  has  established  the  Cort  Furniture  Rental
Supplemental Executive Retirement Plan (the "Plan"), dated October 28, 1992; and

         WHEREAS,  the Employer wishes to establish with the Trustee a successor
trust (the "Trust") to hold,  invest,  and administer the amounts held in and to
be contributed to the Plan, in order to replace Crestar Bank, N.A., the previous
trustee;

         NOW,  THEREFORE,  the Employer and the  Trustee,  each  intending to be
legally bound, agree as follows:

                                      - 1-



<PAGE>


                                   ARTICLE I

                               General Provisions

         1.01 Irrevocable Trust. The Trust established and maintained  according
to this  Agreement  of Trust is  intended to qualify as an  irrevocable  grantor
trust within the meaning of Section 671 of the Internal Revenue Code of 1986, as
amended,  the assets of which remain part of the general assets of the Employer.
The  creation  of the Trust does not cause the Plan to be other than  "unfunded"
for purposes of Title I of the Employee  Retirement  Income Security Act of 1974
("ERISA").

         1.02  Effective  Date. The effective date of this Agreement of Trust is
June 1, 1996.

         1.03  Definitions.  The terms used herein shall have the meanings given
to them by ERISA or the official  text of the Plan,  unless the context  clearly
indicates a different meaning.

         1.04 General Scope of Trustee's Duties.

          (a) The duties of the Trustee with respect to the Plan shall be solely
     as provided in this Agreement of Trust. The Trustee shall not be a party to
     the Plan.  The Trustee shall  discharge its duties under this  Agreement of
     Trust in accordance with all applicable laws.

          (b) If any  assets of the Plan are held by any  insurance  company  or
     trustee other than the Trustee, the Trustee shall have the duties specified
     in this  Agreement  of Trust with  respect only to those assets of the Plan
     which are held hereunder,  and, except to the extent otherwise  required by
     applicable  law,  shall have no liability  for any loss to the Plan arising
     from any act or omission by any such insurance company or other trustee.

                                      - 2-


<PAGE>


                                   ARTICLE II

                     Establishment and Acceptance of Trust

         2.01  Establishment of Trust. The Employer hereby  establishes with the
Trustee a trust consisting of such sums of money,  and such property  acceptable
to the Trustee, as shall from time to time hereafter be paid or delivered to the
Trustee  under the Plan,  and only with  respect  to such sums of money or other
acceptable  property.   All  such  money  and  property,   all  investments  and
reinvestments made therewith and proceeds thereof,  and all earnings and profits
therein,  less any losses  thereon,  and less the payments  which at the time of
reference shall have been made by the Trustee as authorized  herein are referred
to as the "Trust Fund." The Trust Fund shall be all of the assets held from time
to time  within  the  account  of the Trust  Fund.  No assets in excess of those
attributable  to the Plan shall be used to pay  benefits or  expenses  under the
Plan. The Trustee shall hold, invest, and deal with the Trust Fund in accordance
with this Agreement of Trust.

         2.02  Acceptance  of  Trust.  The  Trustee  hereby  accepts  the  Trust
established hereunder.

         2.03  Contributions  to the Plan.  The Trustee shall not be responsible
for calculating or collecting any contributions due under the Plan, and shall be
accountable solely for contributions  actually received by it. The Trustee shall
not be responsible  for the accuracy of any amount  received or for  determining
whether or not the amount is in accordance  with the  requirements  of the Plan.
The Employer will be solely  responsible for determining the contributions to be
made  under the Plan,  the  accuracy  thereof,  for  delivering  the same to the
Trustee, and for complying with any law applicable to contributions to the Plan.

         2.04 Prior  Trustees.  The Trustee is not responsible for pursuing Plan
assets held by any prior  trustee or any trustee with respect to other assets of
the Plan, and shall be responsible only for property received by it. The Trustee
will have no duty to  inquire  into  actions  taken  under the Plan by any prior
trustee, or by any trustee with respect to other assets of the Plan.

         2.05 Segregation of Plan Assets.

          (a)  Although  assets  of the Plan are  held in Trust  hereunder,  the
     assets remain the sole property of the Employer,  subject to the Employer's
     control;  the  Employer  acknowledges  that the  assets of the Plan  remain
     subject to the claims of Employer's creditors.

          (b) The  assets  of the Plan  shall be  returned  to the  Employer  or
     distributed  to  participants  in the  Plan,  according  to the  Employer's
     instructions.  All  instructions  given by the Employer to the Trustee with
     respect to the Trust Funds held hereunder  shall be in accordance  with the
     terms of the Plan documents.

          (e) Upon  termination  of the Plan,  any  residual  Plan assets  which
     remain  in the  Trust  Fund  after  making  distributions  to  participants
     according  to  the  Employer's  instructions,  shall  be  returned  to  the
     Employer.

                                      -3-


<PAGE>


                                  ARTICLE III

                            Allocation of Authority

         3.01 Plan and Trust  Administration.  Except as  otherwise  provided in
3.06, the Trustee shall not be responsible for  administration or interpretation
of the Plan,  but shall be  responsible  solely for the directed  investment and
safekeeping of the Trust Fund.

         3.02 Identity of Plan Administrator.

          (a) The Employer shall from time to time notify the Trustee in writing
     of the  identity  of the  person  or  persons,  or of  the  members  of the
     committee  or  committees,  that are acting as the  "Administrator"  of the
     Plan.  Unless and until notified to the contrary,  the Trustee shall assume
     that  the  Employer  is  acting  as Plan  Administrator  of the  Plan.  All
     references in this  agreement to the Plan  Administrator  mean the Employer
     unless and until the Employer  appoints a different Plan  Administrator and
     so notifies the Trustee.  If the  Employer,  acting as Plan  Administrator,
     retains the services of one or more  contract  record-keeping  firms (Agent
     Firms) for the purpose of maintaining  Plan  participant  account  records,
     filing required reports or returns with the Internal Revenue Services,  the
     Department of Labor or other governmental  agencies or for other,  similar,
     duties,  such Agent Firms will be identified by the Employer to the Trustee
     and the Trustee may accept information and instructions from Agent Firms as
     if received from the Plan  Administrator.  The Employer agrees to indemnify
     and hold Trustee  harmless from any loss resulting from reliance by Trustee
     on  information  or  instructions  delivered  to Trustee by an Agent  Firm,
     unless and until Trustee has been informed by Employer that the services of
     such Agent Firm have been terminated by Employer.

          (b) The  Trustee is  authorized  and  directed  to accept and  deliver
     information and accept  instructions for Plan  distributions  from the Plan
     Administrator or from one or more Agent Firms.

          (c) Except as otherwise  provided in 3.02 and 3.03,  any power held by
     the  Employer  under this  Agreement  of Trust shall be  exercised  through
     resolutions adopted by the board of directors of the Employer.

          (d) Any power held by the Employer under this Agreement of Trust which
     is delegated  by the  Employer to any other  person or  committee  shall be
     exercised by such person or committee. The Employer shall from time to time
     notify the  Trustee in writing of the  identity of such  person,  or of the
     members of such committee, and the scope of the responsibility and power so
     delegated.

          (f) Unless it receives  notice to the contrary from the Employer,  the
     Trustee  shall be fully  protected  in  assuming  that any  appointment  or
     delegation  described in this section remains in effect  unchanged.  At the
     Trustee's request, the Employer shall provide evidence  satisfactory to the
     Trustee that any such  appointment  or delegation has been properly made in
     accordance with

                                      -4-

<PAGE>


     the terms of the Plan and any  applicable  laws. At the Trustee's  request,
     the Employer shall provide specimen  signatures of any persons described in
     this section.

         3.03 Communications.

          (a) Any direction,  certification,  or notice (hereinafter referred to
     as  "communications")  from the  Employer,  or from any person or committee
     involved in the administration of the Plan, to the Trustee shall be made or
     confirmed in writing in a manner acceptable to the Trustee.  Communications
     from a committee shall be signed by a majority of its members,  except that
     if the  Trustee is  notified in writing by a majority of the members of the
     committee  that future  communications  may be signed by a lesser number of
     members,  and given the number or names of members of the committee who may
     sign future  communications,  the Trustee may rely on communications signed
     by such lesser number of members as being  authorized by and reflecting the
     action of the committee.

          (b)  Communications to the Trustee shall be addressed to the Trustee's
     principal  office  at 901  East  Byrd  Street,  Richmond,  Virginia  23219.
     Communications  to the Employer or to any person or  committee  involved in
     the administration of the Plan shall be sent to the principal office of the
     Employer,  or to  such  other  address  as may be  specified  in a  written
     instrument  delivered to the  Trustee.  No  communication  shall be binding
     until received.  Communications  sent by facsimile machine will be followed
     up by regular communication sent to the above address.

          (c)  The  Trustee  shall  be  fully   protected  in  acting  upon  any
     communication,  instrument or other paper  believed by it to be genuine and
     to be signed or presented by the proper person or persons,  and the Trustee
     shall  be  under no duty to make any  investigation  or  inquiry  as to any
     statements  contained in any such  communication but may accept the same as
     conclusive  evidence of the truth and  accuracy of the  statements  therein
     contained.

         3.04 Certification, Instructions, etc.

          (a) The  Employer  shall  provide  to the  Trustee,  at the  Trustee's
     request,  such  certification  and/or other evidence of fact as the Trustee
     may deem  desirable  in order to permit the  Trustee to perform its duties,
     exercise its powers.  The Trustee shall be fully  protected in relying upon
     such certifications and other evidence.

          (b) If at any time the  Trustee is in doubt  concerning  the course it
     should  follow  under this  Agreement  of Trust  (except as to any decision
     which is expressly entrusted to the Trustee's discretion hereunder), it may
     request instructions from the Employers or the Plan Administrator,  and may
     refrain  from  taking  the   questioned   action  until  it  receives  such
     instructions.  The Trustee shall be fully protected in acting or not acting
     in reliance upon such instructions.

          (c) The  Employer  shall keep the Trustee  supplied  with  current and
     correct copies of all Plan documents and instruments.

                                      -5-



<PAGE>


          (d) The Trustee  shall be under no duty to question any  communication
     of the Employer or Plan Administrator. The Trustee shall not be responsible
     for any financial  losses incident to, or any other  liabilities  resulting
     from, errors, mistakes, or omissions contained in such communications.

         3.05 Retention of Advisers.  The Trustee may consult with legal counsel
and other  professional  advisers  (who may but need not be its own  counsel  or
adviser,  or  counsel  or  adviser  to the  Employer,  the  Plan or to any  Plan
participant or beneficiary) with respect to the meaning and construction of this
Agreement of Trust or its powers,  duties,  and conduct  hereunder.  The Trustee
shall be fully  protected in acting  pursuant to, or relying upon, the advice of
such  legal  counsel or  advisers.  Pursuant  to 8.02,  the  Trustee  may in the
retention of such advisers, receive reimbursement for expenses incurred from the
Trust Fund.

         3.06  Other  Services  by  the  Trustee.  The  Employer,  or  the  Plan
Administrator  (if other than the Employer) may at any time, with the consent of
the Trustee, employ the Trustee in its corporate (not its fiduciary) capacity as
agent  to  perform   "ancillary   services"  or  services   necessary   for  the
establishment  or operation of the Plan. Any such agency  relationship  shall be
established  by  a  separate  written  agreement,  and  the  existence  of  such
arrangement, and actions performed by the Trustee under such arrangement,  shall
not affect its  responsibilities  or liabilities as Trustee under this Agreement
of  Trust.  Any such  services  shall be  provided  at such  reasonable  rate of
compensation, as may be agreed upon between the Employer and the Trustee.

                                      -6-


<PAGE>



                                   ARTICLE IV

                          Payments from the Trust Fund

         4.01 Directions by Plan Administrator.

          (a) The Trustee shall make payments out of the Trust Fund in such form
     as the Plan  Administrator  may from time to time direct in writing for the
     payment of Plan benefits, the purchase of annuity contracts, or the payment
     of expenses of administering the Trust Fund or the Plan. Any such direction
     shall  specify  that the  payment  is made for one or more of the  purposes
     listed herein, but need not describe the specific application to be made of
     the  payment.  The Trustee  shall not pay any Plan  benefits  without  such
     directions,  even though it may be informed from other sources  (including,
     without  limitation,  a Plan participant or beneficiary)  that benefits are
     payable  under  the Plan.  The  Trustee  shall  have no  responsibility  to
     determine  when, to whom, or in what amount  benefits are payable under the
     Plan.  The  Plan  Administrator  may give  directions  as to  payments  and
     distributions  from the plan  directly to agent firms,  in which case,  the
     entry  concerning such payment or  distribution  transaction on the account
     statement   of  the  agent  firm  will   constitute   notice  by  the  Plan
     Administrator to the Trustee.

          (b) Any such direction shall  constitute a  certification  by the Plan
     Administrator  that the direction is consistent with the terms of the Plan,
     and any  applicable  laws,  and the  Trustee  shall be fully  protected  in
     relying  upon any such  certification,  unless the Trustee  knows or should
     know that it is improper.

          (c) All amounts to be distributed to participants under the plan shall
     be paid by the Trustee to the Plan  Administrator.  The Plan  Administrator
     shall be responsible for calculating withholding taxes to be deducting from
     distributions  to  participants,  making the deposit of withholding  taxes,
     payment of the net amount of each distribution (after deducting withholding
     taxes) to  participants  and filing all tax and other  returns and reports,
     required in connection with distributions from the plan.

                                      -7-

<PAGE>



         4.02  Segregation of Assets for Payments.  At the direction of the Plan
Administrator,  the Trustee shall segregate any designated  portion of the Trust
Fund  for the  purpose  of  making  distributions  under  the  Plan,  and  shall
separately  invest such portion in accordance with the  instructions of the Plan
participant entitled to the distribution.

         4.03 Disputes. If a dispute arises as to any payment or delivery,  such
payment or delivery shall be suspended until the dispute is finally  resolved by
a court of competent  jurisdiction,  or finally settled in writing by all of the
parties concerned. The Trustee reserves the right to bring interpleader or other
appropriate  actions  in courts  of  competent  jurisdiction  to  determine  how
distributions of certain assets shall be made.

                                      -8-


<PAGE>



                                   ARTICLE V

                          Investment of the Trust Fund

         5.01 Investment Discretion in General.

          (a) The Trustee  shall  invest and  reinvest  the Trust Fund,  without
     distinction  between  principal  and  income,   exactly  according  to  the
     directions given to it by the Employer. The Employer may direct the Trustee
     to invest the Trust Fund in mutual funds or in a portfolio  of  securities,
     under the  management  of an investment  manager  appointed by the Employer
     pursuant to 6.03 of this Agreement.

          (b)  The  Trustee  shall  not be  obligated  to  restrict  Trust  Fund
     investments  to  property  of a  character  authorized  for  investment  by
     trustees under the law of any state, district or territory.

         5.02  Investment  Powers.  In addition to any power granted to trustees
under any statutes or other law,  including  (but not limited to)  ss.26-45.1 of
the Code of Virginia  (which  statutes and other laws,  to the extent they grant
investment  powers  applicable  to trusts of the same or similar  nature to this
Trust,  are  incorporated  herein by  reference),  in following  the  investment
directions  of an investment  manager that may be appointed  pursuant to 6.03 of
this Agreement,  the Trustee's investment powers shall include, but shall not be
limited to, investment in the following:

          (a) common  and  preferred  stocks of  domestic  or  foreign  issuers,
     including  warrants,  rights,  and preferred stocks convertible into common
     stock,  and  covered  call  option  contracts,  regardless  of where or how
     traded, subject however to the restrictions set forth in 5.04 and 5.05(a).

          (b) corporate bonds and debentures  (whether or not  convertible  into
     common  stock) of  domestic  or  foreign  issuers,  subject  however to the
     restrictions set forth in 5.04 and 5.05(a).

          (c) bonds and other  obligations of the United States of America or of
     any  foreign  nation,  and any  agencies  thereof,  and any bonds and other
     obligations  which are  directly  or  indirectly  guaranteed  by the United
     States or any foreign nation, or any agency thereof;

          (d)  obligations  of  the  states,  municipalities  and  any  agencies
     thereof;

          (e) interests or participations in real estate investment trusts;

          (f) leaseholds of any duration;

          (g) mineral and other natural  resources,  including,  but not limited
     to, oil, gas, timber and coal, and any  participation  therein in any form,
     including  but  not  limited  to,  royalties,   ownership,   drilling,  and
     exploration;

                                      -9-



<PAGE>



          (h) open-end and closed-end  investment  companies,  regardless of the
     purposes  for which such fund or funds were created and whether or not such
     investment companies are managed by affiliates of the Trustee;

          (i) any  partnership,  limited or general,  joint  venture,  and other
     forms of joint enterprise created for any lawful purpose;

          (j)  savings  accounts,  master  savings  accounts,   certificates  of
     deposit,  and other types of deposits with any financial or quasi-financial
     institution,  domestic or foreign,  subject however to the restrictions set
     forth in 5.05(b);

          (k) any short-term or cash-equivalent common or collective trust fund,
     and any  pooled  commercial  paper  master  note,  subject  however  to the
     restrictions set forth in 5.05(c); and

          (1) any common or collective trust, exempt under section 501(a) of the
     Code,  which is now or  hereafter  maintained  by a bank or  trust  company
     exclusively  for the  collective  investment  of  assets  of  trust  funds,
     including,  in accordance with 5.05(c), any such common or collective trust
     maintained  by the Trustee.  To the extent of the Trust Fund's  interest in
     any  such  common  or  collective  trust,  the  terms of the  agreement  or
     declaration of trust  establishing such common or collective trust shall be
     a part of this  Agreement of Trust as if set forth in full herein,  and any
     assets  transferred  to any such common or collective  trust shall be held,
     invested, and administered in accordance with such agreement or declaration
     of trust, which shall be controlling notwithstanding any contrary provision
     of this Agreement of Trust.  Without limitation of the foregoing,  the time
     and manner of  withdrawals  from any common or  collective  trust  shall be
     established  in the  discretion  of the  trustee  of  such  trust,  and the
     responsibility for diversification of investments held under such common or
     collective  trust shall be as provided for in such agreement or declaration
     of trust.  For the  purposes of valuing any  interest  under the Plan,  the
     value of the Trust Fund's interest in such common or collective trust shall
     be the fair market value of the common or collective  trust-fund units held
     by the Trust Fund,  determined  in  accordance  with  generally  recognized
     valuation  procedures.  The power to invest under this subsection  shall be
     subject to the restrictions set forth in 5.05(c).

         5.03 Location of Indicia of  Ownership.  The Trustee shall not maintain
the indicia of ownership of any asset of the Trust Fund outside the jurisdiction
of the District Courts of the United States.

         5.04 Employer Securities and Real Property.

          (a) No portion of the Trust Fund shall be  invested  in any  "employer
     securities"  or "employer  real  property" (as such terms are defined under
     ERISA).

                                      -10-


<PAGE>


         5.05 Bank Securities, Deposits, and Collective Trust Funds.

          (a)  Subject to 5.05 (b),  and (c), no portion of the Trust Fund shall
     be invested in  securities  issued by Mentor Trust Company or any affiliate
     thereof.

          (b) The  Trustee  shall not  borrow  from the  Mentor  Trust  Company,
     Virginia,  except  for  temporary  advancements  or on a cash or  overdraft
     basis.

          (c) The Trustee is  authorized to invest any portion of the Trust Fund
     in  interests  in any common or  collective  trust fund  maintained  by the
     Trustee, if so directed by the Employer.

         5.06  Insurance  Contracts.  No  portion  of the  Trust  Fund  shall be
invested in any individual or group insurance policy or contract.

         5.07 Cash.  At the  direction of the Plan  Administrator  or Investment
Manager,  if any is appointed  pursuant to 6.03 of this  Agreement,  the Trustee
shall keep a portion of the Trust Fund in cash or cash  equivalents  in order to
meet the short-term liquidity needs of the Plan. The Trustee shall not be liable
for any interest on any cash or cash equivalents so maintained.

         5.08   Diversification  of  Investments.   The  Plan  Administrator  or
Investment  Manager,  if any is  appointed  pursuant to 6.03 of this  Agreement,
shall be responsible for  diversifying  all the investments of the Trust Fund so
as to minimize the risk of large losses, unless under the circumstances it would
be clearly prudent not to do so. The Trustee's  responsibility in this regard is
to limited to following exactly the directions given to it, pursuant to 5.01 (a)
of this Agreement.

         5.09 Trustee's Liability.

          (a) The Trustee  shall not be liable for the acts or  omissions of the
     Plan Administrator or Investment  Manager,  if any is appointed pursuant to
     6.03 of this  Agreement.  The  Trustee  shall  have  no  responsibility  or
     liability for any loss of income or of capital, nor for any unusual expense
     which the Trustee may incur, relating to any investment,  or to the sale or
     exchange of any asset.  The Trustee shall not act as an investment  adviser
     to the  Plan  and  shall  not have  any  duty to  question  the  directions
     regarding  the  purchase,  retention,  or sale of any  asset  given  to the
     Trustee  pursuant to 5.01 (a) of this  Agreement.  The Trustee shall not be
     liable  to  anyone  for any  loss  sustained  by the  Trust  Fund,  for any
     inadequacy  of the Trust Fund to meet or  discharge  any Plan  payments  or
     liabilities,  or for  any act or  omission  in the  administration  of this
     Agreement  of Trust,  except to the extent that this results from action or
     inaction on the part of the Trustee which is judicially  determined to be a
     breach  of  its  fiduciary  duties,  the  terms  of  this  Agreement  or of
     applicable law. The Trustee shall not be liable for any claims for benefits
     under the Plan, and all of such claims shall be limited to the Trust Fund.

          (b) The  Trustee  shall not be  liable  for any  breach  of  fiduciary
     responsibility by any other fiduciary with respect to the Plan.

                                      -11-


<PAGE>



                                   ARTICLE VI

                Plan Funding Policy and Direction of Investments

         6.01 Plan Funding Policy.

          (a) The Plan Administrator  shall provide a procedure for establishing
     and carrying  out a funding  policy and method  consistent  with the Plan's
     objectives.

         6.02 Named Fiduciaries.

          (a) If the  Trustee  is  subject  to the  direction  of an  Investment
     Manager pursuant to 6.03 of this Agreement,  whether or not such Investment
     Manager is a Named  Fiduciary,  the Trustee shall follow the  directions of
     such Investment  Manager which the Trustee determines to be proper and made
     in accordance with the terms of the Plan.

          (b) The  Trustee  shall not be liable on account  of having  acquired,
     retained or sold any investment or  reinvestment  made in accordance with a
     direction  of an  Investment  Manager  appointed  pursuant  to 6.03 of this
     Agreement  unless it shall have been  judicially  determined  that any loss
     resulting from such  acquisition,  retention or sale was due to the willful
     misconduct of the Trustee or its failure to act in good faith in accordance
     with the provisions of this Agreement.

         6.03 Investment Managers.

          (a) If an Investment  Manager is appointed by the Employer pursuant to
     this  Agreement and the Plan,  to manage all or a specified  portion of the
     assets the Trust Fund, the Plan  Administrator  shall notify the Trustee of
     the  effective  date of the  appointment,  and shall certify to the Trustee
     that such  appointment  complies with the Plan,  and that all powers of the
     Employer or the Plan Administrator  under this Agreement of Trust which are
     to be exercised by such Investment Manager have been duly delegated to such
     Investment Manager. The Plan Administrator shall furnish the Trustee with a
     duly executed copy of the written agreement between the Plan  Administrator
     and the  Investment  Manager  specifying the Trust assets to be managed and
     the Investment Manager's duties and  responsibilities  with respect to such
     assets.  The  Investment  Manager  shall also  certify to the  Trustee  its
     acceptance of its  appointment,  shall  acknowledge  that it is a fiduciary
     under the  Plan,  shall  certify  the  identity  of the  person or  persons
     authorized to give  instructions  or  directions  on its behalf,  and shall
     provide  specimen  signatures of such  persons.  The Trustee shall be fully
     protected in relying on any written  communication  purporting to be signed
     by such persons on behalf of the Investment Manager as being the act of the
     Investment   Manager.   The   Trustee   may   continue  to  rely  upon  any
     certification,  agreement,  or  undertaking  under  this  subsection  until
     otherwise  notified in writing by the Plan  Administrator,  the Employer or
     the Investment Manager.

          (b)  If  the  Investment  Manager  resigns  or is  removed,  the  Plan
     Administrator  or the Employer shall  immediately  notify the Trustee.  The
     Trustee shall be fully protected in assuming

                                      -12-


<PAGE>



     that the  appointment of an Investment  Manager  remains in effect until it
     receives  such notice to the contrary  from the Plan  Administrator  or the
     Employer.

          (c) During  the  period of the  Investment  Manager's  authority,  the
     Trustee shall accept  instructions  for the investment and  reinvestment of
     the managed account solely in accordance with the written directions of the
     Investment  Manager,  and the Trustee shall act solely as custodian of such
     assets in the Trust Fund. The period of the Investment  Manager's authority
     shall  commence on the effective  date of its  appointment as stated by the
     Plan  Administrator  or the  Employer,  or (if  later)  upon the  Trustee's
     receipt of all certifications and notifications required under 6.03(a), and
     shall end on the date the Trustee is notified of such Investment  Manager's
     resignation  or  removal,  or such later date as may be  specified  in such
     notice.  When the period of the Investment  Manager's  authority  ends, the
     Trustee  shall invest and  reinvest the assets of the account,  theretofore
     managed by such  Investment  Manager,  only as directed by the  Employer or
     Plan Administrator.

          (d) During  the  period of the  Investment  Manager's  authority,  the
     Trustee  shall be under no liability  for loss of any kind which may result
     by reason of any action  taken by it in  accordance  with any  direction of
     such  Investment  Manager,  by reason of its failure to exercise  any power
     because of the failure of such Investment Manager to give directions, or by
     reason of any act or omission  of the  Investment  Manager.  If the Trustee
     does not receive directions from the Investment Manager with respect to any
     part of the Trust Fund  designated to the Investment  Manager,  the Trustee
     shall hold such amounts in cash or cash equivalents. The Trustee shall have
     no duty to determine or inquire  into  whether or not  directions  from the
     Investment  Manager are proper and lawful under the Plan, no duty to review
     any  investment  to be  acquired,  held,  or  disposed  of pursuant to such
     directions,  no  duty to make  investment  recommendations,  and no duty to
     invest or  otherwise  manage  any asset in the  appropriate  portion of the
     Trust Fund.  Any duty of  supervision or review of the acts or omissions of
     an Investment  Manager shall be the  exclusive  responsibility  of the Plan
     Administrator.  The Trustee  shall be fully  protected  by the  Employer in
     acting or not acting pursuant to any direction from the Investment Manager,
     or in failing to act in the absence of any such direction.

          (e) An Investment  Manager that is an Investment Advisor registered as
     such under the Investment  Advisors Act of 1940 and is affiliated  with the
     Trustee through  ownership by a common parent may be chosen by the Employer
     or Plan Administrator pursuant to 6.03 of this Agreement.

                                      -13-


<PAGE>


                                  ARTICLE V11

                                 Trustee Powers

         7.01 Trustee Powers.

          (a) At the direction of the Employer, Plan Administrator or Investment
     Advisor,  and except to the extent inconsistent with applicable law or with
     provisions  of the Plan and Trust,  the  Trustee  shall have the  following
     powers regarding the Trust and Trust Fund:

               (1)  To  sell  at  public  or  private  sale,  exchange,  convey,
          transfer,  lease or  otherwise  dispose of, and to grant  options with
          respect  to all or any part of any  property  at any time  held in the
          Trust Fund, for such  considerations,  in cash or in credit,  and upon
          such terms and conditions,  as it shall deem advisable;  provided that
          any put or call  options held in the Trust Fund shall be traded on and
          purchased through a national  securities exchange registered under the
          Securities  Exchange Act of 1933,  as amended,  or, if not traded on a
          national securities  exchange,  guaranteed by a member firm of the New
          York Stock Exchange.

               (2) To  compromise  or settle any claim in respect of any debt or
          other  obligation  due to it as Trustee  hereunder,  to institute  and
          prosecute  any  and  all  legal  proceedings   (including  foreclosure
          proceedings)  on behalf of the Plan,  and to take any other action for
          the purpose of  enforcing  any such  claim,  and to change the rate of
          interest or extend the maturity date of any such debt or obligation.

               (3) To compromise or settle any claim with respect to any debt or
          other obligation due to third persons from it as Trustee hereunder; to
          defend any and all legal proceedings in respect of any such claim; and
          to change the rate of interest  on,  extend the  maturity  date of, or
          otherwise modify the terms of any such debt or obligation.

               (4)  To  join  in  and  become  a  party  to,  or to  oppose  any
          reorganization  (including any consolidation,  merger or other capital
          changes) of any corporate  securities which may at any time be held in
          the Trust Fund,  or any plan or agreement  for the  protection  of the
          interests of the holders of any such securities; to participate in any
          such  protective plan or agreement or any such  reorganization  to the
          same extent and as fully as though it were the absolute and sole owner
          of  such  securities;  to  deposit  with  any  plan  administrator  or
          depository  pursuant to any such  protective  plan or agreement or any
          such  reorganization  any  securities  held in the Trust Fund; to make
          payments from the Trust Fund of and charges or assessments  imposed by
          the  terms  of any such  protective  plan or  agreement  upon any such
          reorganization;  and to receive and continue to hold in the Trust Fund
          any  property  allotted  to the Trust Fund by reason of the  Trustee's
          participation therein.

               (5) To vote,  in person or by general or  limited  proxy,  on any
          securities  at any time  held in the  participant's  separate  account
          within the Trust Fund, at any meeting of security

                                      -14-


<PAGE>


          holders,  with  respect  to any  business  that  may come  before  the
          meeting;  so that the  participant  may  execute  general  or  limited
          proxies to one or more nominees;  so that the  participant may consent
          to, approve and authorize any corporate act or  proceeding,  including
          any merger on  consolidation,  lease,  mortgage  or sale of  corporate
          property,  or dissolution or  liquidation,  whether or not proposed at
          any  such  meeting;   so  that  each   participant  may  execute  such
          instruments as may be necessary or appropriate therefore;  and so that
          each  participant  may generally  exercise the powers of an owner with
          respect to stocks, bonds, securities, or other property

               (6) To exercise any conversion or subscription rights appurtenant
          to any  securities  at any time  held in such  participant's  separate
          account within the Trust Fund or to sell any such rights.

               (7) To  execute,  acknowledge  and  deliver  any and  all  deeds,
          leases,  assignments and other  instruments that it may deem necessary
          or proper in the exercise of any of its powers under this Agreement.

               (8) To cause any  property  at any time held in the Trust Fund to
          be  registered  in the name of a nominee of the Trustee or of an agent
          firm,  without  disclosure of the Trust, or to hold in bearer form any
          securities  at any time held in the Trust  Fund so that they will pass
          by delivery, but any such registration or holding by the Trustee or by
          an agent firm shall not release the  Trustee  from its  responsibility
          for the safe custody and  disposition of the Trust Fund, in accordance
          with the terms and provisions of this agreement.

               (9) To borrow from time to time money from persons or others (but
          not from a party in interest)  for the  purposes of the Trust  created
          hereby on such terms and conditions as the Trustee may deem advisable.

               (10) To employ  suitable  agents  and  counsel,  and to pay their
          reasonable expenses and compensation.

               (11) To hold  part or all of the  Trust  Fund  uninvested  at any
          affiliated firm or any agent firm.

               (12) To invest and  reinvest in open-end  and  closed-end  mutual
          funds to such extent as is prudent under the circumstances.

               (13) To do all acts, whether or not expressly  authorized herein,
          which it may deem  necessary  and  proper  for the  protection  of the
          property held hereunder, and to carry out the purposes of the Plan.

         If there is more than one Trustee  designated  and acting as such under
this  Trust,  all  actions by the  Trustee  must be adopted by a majority of the
Trustees.

                                      -15-


<PAGE>



          (b) In addition and not by way of  limitation,  the Trustee shall have
     any and all  powers  concerning  the  investment,  retention,  and  sale of
     property  held  in the  Trust  Fund  as if it were  absolute  owner  of the
     property,  and no restrictions with regard to the property so held shall be
     implied,  warranted,  or  sustained  by reason of this  Agreement of Trust,
     provided, however, the Trustee shall exercise such power only in accordance
     with the instructions it receives from the Employer.

                                      -16-


<PAGE>



                                  ARTICLE VIII

                        Compensation, Expenses, and Taxes

         8.01   Compensation.   The   Trustee   shall  be  entitled  to  receive
compensation  for its  services  as Trustee  at the annual  rate of 0.15% of the
total value of the assets of the Plan, payable quarterly in arrears based on the
total  value of the Trust  Fund on the first day of each  quarter.  For any year
during  which the  Trustee  serves as Trustee for less than the full year of the
plan, the  compensation  paid to the Trustee pursuant to this paragraph shall be
pro-rated per diem.

         8.02 Expenses.  The Trustee shall be entitled to reimbursement  for all
reasonable  expenses  properly and actually incurred by it in the performance of
its  duties  hereunder,  including  (but not  limited  to) legal and  accounting
expenses,  expenses  incurred as a result of disbursements  and payments made by
the Trustee,  reasonable  compensation  for services  rendered to the Trustee by
agents, counsel, and other third parties, and expenses incident to the rendering
of such  services.  The  expenses  of the Trustee  and the  compensation  of the
persons  rendering  such  services  shall  be paid  by the  Trust  Fund,  unless
otherwise paid for by the Employer.

         8.03 Taxes.

          (a) The Trustee  shall pay out of the Trust Fund all taxes  (including
     interest  and  penalties)  of any and all kinds  levied or  assessed  under
     existing or future laws against the Trust Fund.

          (b) The Trustee shall notify the Plan Administrator of any proposed or
     final tax levies or assessments  against the Trust Fund concerning which it
     receives notice.  Unless directed to the contrary by the Plan Administrator
     within thirty (30) days after such notification,  the Trustee shall pay any
     such taxes.  If the Plan  Administrator  so requests in writing within said
     period,  the Trustee shall contest the validity of such taxes in any manner
     deemed  appropriate  by the Plan  Administrator.  The  Employer  may itself
     contest  the   validity  of  any  such  taxes,   in  which  case  the  Plan
     Administrator  shall so notify the Trustee,  and the Trustee  shall have no
     responsibility  or liability  respecting  such contest.  If either party to
     this  Agreement of Trust contests any such levy or  assessments,  the other
     party  shall  provide  such   information  and  cooperation  as  the  party
     conducting the contest shall reasonably request.

         8.04 Charge Upon the Trust Fund. All  compensation,  expenses and taxes
specified in this Article, to the extent that they are not paid or reimbursed by
the  Employer,  shall  constitute  a charge  upon  the  Trust  Fund,  and may be
withdrawn by the Trustee from the Trust Fund.  The Trustee may liquidate  assets
as it may deem necessary to make such payment. If the amount cannot be withdrawn
from the Trust Fund, it shall be paid by the Employer.

                                      -17-


<PAGE>



                                   ARTICLE IX

                             Records and Accountings

         9.01 Record Keeping.

          (a) The  Trustee  shall keep  accurate  and  detailed  accounts of all
     investments,  receipts and disbursements and other transactions  hereunder,
     and all accounts,  books, and records relating thereto shall be open at all
     reasonable  times to inspection  and audit by any person  designated by the
     Employer  or  the  Plan   Administrator.   Maintaining  copies  of  account
     statements  created by any  brokerage  firm,  including  an  affiliate  the
     Trustee,  with which the  Trustee  deposits  the assets of the Trust  Fund,
     shall fulfill the Trustee's  obligations  in this regard.  The Trustee need
     not  keep  records  of  the  interests  in the  Trust  Fund  of  individual
     participants and beneficiaries,  unless it undertakes in a separate written
     agreement with the Employer under 3.06 to keep such records.

          (b) All records and accounts maintained by the Trustee with respect to
     the Trust Fund shall be preserved for such period as may be required  under
     any  applicable  law. Upon the  expiration of such period,  the Trustee may
     destroy such records and accounts,  after notifying the Plan  Administrator
     in  writing  of  its  intention  to do so  and  transferring  to  the  Plan
     Administrator any of such records and accounts which the Plan Administrator
     timely  requests.  The Trustee shall have the right to preserve all records
     and accounts in original form, or on microfilm, magnetic tape, optical disk
     or other similar form.

         9.02 Annual and Final Accountings.

          (a) Within ninety (90) days after the close of each fiscal year of the
     Trust Fund,  or after the close of such other  period as may be agreed upon
     between the Trustee and the Plan Administrator, and within ninety (90) days
     (or such other  period as may be agreed upon) after the  effective  date of
     the removal or resignation of the Trustee,  the Trustee shall file with the
     Plan   Administrator   a  certified   written   report  setting  forth  all
     contributions,  earnings from investments, gains on assets, other receipts,
     benefit payments,  administrative  expenses and other expenses of the Trust
     Fund,  disbursements,  the net  income or loss of the Trust  Fund,  the net
     assets  at the  beginning  and end of each  accounting  period  and the net
     earnings of the Trust Fund during such period. The Employer, acting as Plan
     Administrator,  shall be  responsible to have all such  accounting  reports
     prepared  for  the  Trustee  by the  Plan  Administrator  or by  any  other
     administrator retained by the Employer for such purpose.

          (b) Within ninety (90) days after the filing of any such account,  the
     Trustee shall make  available to the Plan  Administrator  or its designated
     agent such  additional  information,  support data,  and work papers as the
     Plan  Administrator  may  reasonably  request  in  order to  determine  the
     correctness  of the  Trustee's  account and the propriety of the actions of
     the Trustee therein reported.

                                      -18-


<PAGE>



          (c) Within ninety (90) days after the filing of such account, the Plan
     Administrator  or its designated  agent shall examine such account.  If the
     Plan  Administrator or its designated agent shall discover anything in such
     account  which leads it to suspect that such account may be  incorrect,  or
     that any action by the Trustee  therein  reported may have been mistaken or
     otherwise  improper,  the  Plan  Administrator  shall  notify  the  Trustee
     thereof.  The Trustee's duties with respect to correction of any accounting
     report shall be limited to checking the mathematical accuracy of the report
     and  cooperating  with the Employer and the Plan  Administrator  in seeking
     corrections to be made by the Plan  Administrator.  To the extent permitted
     by  applicable  law, the Trustee shall be forever  released and  discharged
     from all liability and  accountability  to the Employer,  the participants,
     the  beneficiaries  and all other  persons with respect to the propriety of
     its acts and transactions  shown or reflected in such account,  except with
     respect  to any acts or  transactions  as to which  the Plan  Administrator
     shall file written  objections  within such ninety (90) day period.  If the
     Plan Administrator files such objections, and if it is later satisfied that
     its  objections  should be withdrawn,  or if the account is adjusted to its
     satisfaction,  the Plan  Administrator  shall  indicate its approval of the
     account in a written  statement  filed with the  Trustee,  and the  Trustee
     shall be  forever  released  and  discharged  in the same  manner  as if no
     objections had ever been filed.

         9.03 Judicial Accountings. Nothing contained in this Agreement of Trust
or in the Plan shall deny the Trustee the right to obtain a judicial  settlement
of its accounts at any time.

         9.04 Other Accountings.  The Employer and the Plan Administrator  shall
not be entitled to any  accounting by the Trustee  other than as provided  under
9.02 or as required by law. No participant,  beneficiary,  or other person other
than the Employer or the Plan Administrator  shall be entitled to any accounting
by the Trustee, except as may be required by law.

         9.05 Federal and State Filings. The Trustee shall be fully protected in
assuming that the Plan  Administrator  has timely made any required  federal and
state filings.

         9.06  Valuation  of the Trust Fund.  The fair market value of the Trust
Fund shall be determined at least annually,  and at such other times as the Plan
Administrator  may  determine to be necessary in order to  administer  the Plan.
Each such valuations shall be prepared by the Trustee.

                                      -19-


<PAGE>


                                   ARTICLE X

                       Resignation or Removal of Trustees

         10.01 In General.  The Trustee may be removed with or without  cause by
the  Employer  upon five days  written  notice to that effect  delivered  to the
Trustee.  The Trustee may resign as Trustee  hereunder  upon thirty days written
notice to that effect delivered to the Employer.

         10.02 Successor Trustee. If the Trustee shall resign or be removed, the
Employer  shall appoint a successor  Trustee,  whose duties shall commence as of
the effective date of such removal or resignation. The Plan Administrator or the
Employer shall require the successor Trustee to deliver to the Trustee a written
instrument accepting such appointment.  Upon the commencement of its duties, the
successor  Trustee  shall be vested  with the same  powers  and  duties as those
conferred upon the Trustee under this Agreement of Trust.  If the Employer fails
to appoint a successor  Trustee after appropriate  notice,  the Trustee may name
the Plan Administrator as Trustee and forward the assets to such successor.

         10.03 Transfer of Assets.

          (a) As soon as  reasonably  practicable  after the  settlement  of its
     account,  or at such earlier time as shall be agreed upon by the parties to
     this  Agreement,  and the  successor  Trustee,  the Trustee  shall  assign,
     transfer,  and deliver to the  successor  Trustee all of the property  then
     held by it in the Trust Fund, except such amount as the Trustee may reserve
     in order to cover its  compensation,  its expenses in  connection  with its
     administration  of the Trust Fund and the  settlement  of its account,  and
     payment  of any taxes  assessed  or levied  against  the Trust Fund for the
     period  preceding the  effective  date of its removal or  resignation.  The
     Trustee  shall pay over to the  successor  Trustee  any balance of any such
     reserve that shall remain after payment of such compensation, expenses, and
     taxes.  The  delivery  of assets of the  Trust  Fund  shall not be deemed a
     waiver by the  Trustee  of any lien or claim it may have on the Trust  Fund
     under 8.04 or otherwise.

          (b) If the Trustee holds any property  which it deems to be unsuitable
     for delivery to the successor Trustee, it shall retain such property. As to
     such retained  property  alone,  it shall be co-trustee  with the successor
     Trustee  its  duties  and  obligations  being  limited  solely  to any such
     retained property.

                                      -20-


<PAGE>



                                   ARTICLE XI

                           Amendment and Termination

         11.01  Amendment of Agreement of Trust.  This Agreement of Trust may be
amended at any time and from time to time by a written  instrument  executed  by
the Trustee and the Employer.  Provided,  however,  no amendment  shall have the
effect of placing the assets of the Plan beyond the claims of  creditors  of the
Employer,  of revoking this Trust or diminishing  the rights of  participants to
the benefits in the plan  documents,  or of granting to any  participant  or his
beneficiary any right of voluntary or involuntary assignment.  The instrument of
amendment shall specify its effective date.

         11.02 Termination of Plan and Trust. The Employer reserves the right at
any time and from time to time to terminate  the Plan and this trust in whole or
in part by resolution of the board of directors of the Employer. At least ninety
(90) days prior to the proposed effective date of the intended termination,  the
Employer shall notify the Trustee in writing of such intended termination.

         11.03 Distribution of Assets Upon Termination.

          (a) If the Plan is terminated in its entirety,  the Trustee shall hold
     and/or   dispose  of  the  Trust  Fund  in  accordance   with  the  written
     instructions  of the Employer,  under the provisions of the plan documents,
     subject to the Trustee's right to receive a written or judicial  settlement
     of its account.  The Trustee may, however,  reserve such amount as it deems
     advisable to cover its  compensation,  its expenses in connection  with its
     administration of the Trust Fund and the settlement of its account, and the
     payment of any unpaid taxes assessed or levied against the Trust Fund.

          (b) The Trustee shall be fully  protected in making  distributions  in
     reliance  upon any  directions  made by the  Employer  under this  section,
     unless the Trustee knows such directions to be improper.

          (c) If no  direction  is  provided  by the  Employer as to the holding
     and/or  distribution  of the Trust Fund upon  termination  of the Plan, the
     Trustee shall make such  distributions as are specified by the Plan. If the
     Plan is silent as to such  distributions,  or in the opinion of the Trustee
     inconsistent  with  then-applicable  law, the Trustee shall  distribute the
     Trust Fund to Plan  participants and  beneficiaries in an equitable manner,
     for which  purpose the Trustee  reserves the right to seek a  determination
     from  a  court  of  competent  jurisdiction  as to  the  proper  method  of
     distributing the Trust Fund upon termination of the Plan and the trust.

         11.04  Retention  of Certain  Assets The Trustee  reserves the right to
retain such property as is not, in the sole discretion of the Trustee,  suitable
for  distribution  at the time of  termination  of the Plan and this trust.  The
Trustee  shall  hold such  property  as  custodian  for those  persons  or other
entities  entitled to such  property,  until such time as the Trustee is able to
make  distribution.  The Trustee's  duties and  obligations  with respect to any
property so held shall be purely custodial in nature, and the Trustee shall only
be  obligated  to  see  to  the  safekeeping  of  such  property  prior  to  its
distribution.

                                      -21-


<PAGE>



                                   ARTICLE XII

                            Dissolution, Merger, etc.

         12.01 The Trustee. In the event that the Trustee merges or consolidates
with another  corporation or sells or transfers all or substantially  all of its
assets and business to another  corporation,  or is in any manner reorganized or
reincorporated,  then the  resulting or acquiring  corporation  shall  thereupon
become the Trustee hereunder without the execution of any instrument and without
the  need  for  any  action  by  the  Plan  Administrator,  any  participant  or
beneficiary,  or any other person  having or claiming to have an interest in the
Trust Fund or the Plan.

         12.02  The  Employer.   In  the  event  that  the  Employer  merges  or
consolidates with another corporation or sells or transfers all or substantially
all of its  assets and  business  to  another  corporation,  or is in any manner
reorganized or reincorporated, then the resulting or acquiring corporation shall
thereupon  become  subject  to the terms,  conditions  and  obligations  of this
Agreement and the plan documents.

         12.03 The Plan.

          (a) At the Plan Administrator's or Employer's  direction,  the Trustee
     shall accept the transfer to the Trust Fund of assets acceptable to it from
     any trustee or insurance company maintaining any other investment medium of
     the Plan.

          (b) At the Plan  Administrator's or Employer'  direction,  the Trustee
     shall  transfer  such  part of the  assets  of the  Trust  Fund as the Plan
     Administrator  or Employer may specify to any trustee or insurance  company
     maintaining any other investment medium of the Plan.

          (c) Any direction of the Plan  Administrator or the Employer described
     in this  section  shall  constitute  a  certification  that the transfer so
     directed  is in  conformity  with  the  provisions  of the  Plan,  and this
     Agreement of Trust.  The Trustee  shall be fully  protected in relying upon
     any such  certification,  and shall not be responsible  for determining the
     effect  of any  such  transfer  upon  the  interests  of  participants  and
     beneficiaries of any Plan.


                                      -22-


<PAGE>



                                  ARTICLE XIII

                            Miscellaneous Provisions

         13.01  Applicable  Law. This Agreement of Trust shall be  administered,
construed,  and enforced,  to the extent possible,  according to the laws of the
Commonwealth of Virginia.  In the case of any conflict between the Plan and this
Agreement of Trust, the provisions of this Agreement of Trust shall govern.

         13.02 Spendthrift  Clause. No right or claim in or to the Trust Fund or
any assets  thereof shall be assignable or subject to  garnishment,  attachment,
execution,  levy, or alienation  of any land.  Any attempt to transfer,  assign,
pledge, or otherwise alienate the same shall be void and shall not be recognized
by the  Trustee,  except to such  extent  as may be  legally  required.  No Plan
participant  or  beneficiary  or any other  person shall have any interest in or
right to any portion of the Trust Fund,  except as expressly  provided under the
Plan and this Agreement of Trust.

         13.03  Necessary  Parties  to  Judicial  Proceedings.   To  the  extent
permitted by law, only the Trustee and the Employer  shall be necessary  parties
in any  application  to the courts for an  interpretation  of this  Agreement of
Trust  or  for an  accounting  by  the  Trustee,  and  no  Plan  participant  or
beneficiary  or other  person  having an  interest  in the Trust  Fund  shall be
entitled to any notice or service of process.  Any final judgment entered in any
such action or proceeding  shall, to the extent  permitted by law, be conclusive
upon all  persons  claiming  under this  Agreement  of Trust.  If the Trustee so
elects,  however,  it may bring in any other  person or entity as a party to any
such proceeding.

         13.04 Bond. The Trustee shall not be required to give any bond or other
security for the  faithful  performance  of its duties  under this  Agreement of
Trust,  except  such as may be  required by  mandatory  provisions  of law which
cannot be waived.

         13.05  Indemnification.  In any  case  where  this  Agreement  of Trust
provides that the Trustee shall be fully protected in relying upon, or acting or
refraining from acting in accordance with, a particular communication, and where
the  Trustee  so  relies,  acts,  or  refrains  from  acting  on the  basis of a
communication  which  it  believes  in good  faith  to be  within  the  scope of
authority of the person or committee from which it purports to have  originated,
then the Employer shall  indemnify the Trustee and hold it harmless from any and
all claims, loss, damages,  expenses (including  reasonable  attorneys' fees and
disbursements),   and  liability  (including  any  reasonable  amounts  paid  in
settlement with or without the Employer's  approval) arising from or incurred as
a result of such  reliance,  action,  or  inaction.  Any  obligation  to provide
indemnification  under this Agreement  shall be expressly  conditioned  upon the
Trustee  providing  written  notice to the Employer of any pending or threatened
action within thirty days after the Trustee obtains knowledge of such action and
offering the Employer the right to control the defense of any such action.

         13.06 Irrevocability.  Subject to the provisions of the Plan, the Trust
is declared to be irrevocable.

                                      -23-


<PAGE>



         13.07  Counterparts.  This  Agreement  of Trust may be  executed in any
number of  counterparts,  each of which shall be deemed an original,  and may be
sufficiently evidenced by any one counterpart.

         IN WITNESS  WHEREOF,  the parties  hereto have caused this Agreement of
Trust to be executed by their respective officers hereunto duly authorized,  and
their  corporate  seals to be hereunto  affixed and attested,  on the date first
written above.




ATTEST:                             Cort Furniture Rental Corporation



/s/ B. Frost                        By: /s/ Edward J. Baer
- --------------------                   ---------------------------



ATTEST:                             Mentor Trust Company, Virginia



/s/ M. A.                            By: /s/ Charles M. Aulino
- --------------------                   ----------------------------

                                      -24-



<PAGE>



STATE OF VIRGINIA                   :
                                    :    SS.
CITY/COUNTY OF FAIRFAX              :


         On this 28th day of May 1996, before me personally came Edward J. Baer,
to me known,  who being by me duly sworn,  did depose and say that he resides in
the  State  of  Virginia,  that  he is  an  officer  of  Cort  Furniture  Rental
Corporation,  the  corporation  described in and which  executed  the  foregoing
instrument; that he knows the seal of said corporation, that the seal affixed to
said  instrument is such corporate  seal; that it was so affixed by order of the
Board of Directors of said  corporation,  and that he signed his name thereto by
like order.


                                             Sandra L. Kosch
                                             -----------------------------
                                                   Notary Public

[SEAL]


My commission expires:  December 31, 1996

                                      -25-



<PAGE>



COMMONWEALTH OF VIRGINIA                    :
                                            :     SS.
CITY OF RICHMOND                            :


         On this 21st day of May,  1996,  before me  personally  came Charles M.
Aulino,  to me known,  who being by me duly  sworn,  did  depose and say that he
resides in the  Commonwealth of Virginia,  that he is an officer of Mentor Trust
Company, Virginia, the corporation described in and which executed the foregoing
instrument; that he knows the seal of said corporation, that the seal affixed to
said  instrument is such corporate  seal; that it was so affixed by order of the
Board of Directors of said  corporation,  and that he signed his name thereto by
like order.


                                              /s/ Mindy Ann Komski
                                             --------------------------
                                                   Notary Public

[SEAL]


My commission expires:  June 30, 1997.


                                      -26-



                                                                    EXHIBIT 13.1

                             CORT Business Services
                               Annual Report 1996

          
          
          


                             Capitalizing on Change


<PAGE>



Financial Review

Selected Consolidated Financial Data .....................................   10
Management's Discussion and Analysis of
  Financial Condition and Results of Operations ..........................   11
Consolidated Balance Sheets ..............................................   15
Consolidated Statements of Operations ....................................   16
Consolidated Statements of Stockholders' Equity ..........................   17
Consolidated Statements of Cash Flows ....................................   18
Notes to Consolidated Financial Statements ...............................   19
Independent Auditors' Report .............................................   27
Market for Common Stock of the Registrant and
  Related Stockholders' Matters ..........................................   28

<PAGE>

10

              CORT Business Services Corporation and subsidiaries

<TABLE>
<CAPTION>
                    Selected Consolidated Financial Data(1)

                                            Predecessor                             CORT Business Services
                                      ------------------------   --------------------------------------------------------------
                                                      Three          Nine
                                                      months        months                  Year ended December 31,
                                       Year ended     ended         ended       -----------------------------------------------
                                      December 31,   March 31,   December 31,   Combined
                                      ------------------------   -----------------------
                                          1992          1993       1993 (2)     1993 (2)       1994         1995       1996 (3)
                                        ---------------------      ------------------------------------------------------------
<S>                                     <C>           <C>          <C>          <C>          <C>          <C>          <C>     
Furniture rental revenue ...........    $ 83,351      $21,497      $ 79,002     $100,499     $130,026     $141,988     $191,560
Furniture sales revenue ............      23,109        6,228        21,846       28,074       34,534       37,321       42,589
                                        ---------------------      ------------------------------------------------------------
  Total revenue ....................     106,460       27,725       100,848      128,573      164,560      179,309      234,149

Furniture rental gross profit ......      68,555       17,451        63,318       80,769      104,255      114,038      154,602
Furniture sales gross profit .......       9,633        2,548         8,716       11,264       13,885       15,118       17,382
                                        ---------------------      ------------------------------------------------------------
  Total gross profit ...............      78,188       19,999        72,034       92,033      118,140      129,156      171,984

Selling, general and                                                                                                 
   administrative expenses .........      74,671       16,779        58,990       75,769       95,526      102,435      136,536
                                        ---------------------      ------------------------------------------------------------
Operating earnings (4) .............       3,517        3,220        13,044       16,264       22,614       26,721       35,448
Interest expense (5) ...............      10,979          879         8,941        9,820       16,246       15,917        8,251
Income (loss) before                                                                                                 
  extraordinary loss ...............      (6,862)       1,976         2,313        4,289        3,546        6,218       15,936
Net income (loss) ..................      (6,862)       1,976         2,313        4,289        3,546        2,075       15,936
Earnings per common share                                                                                            
  before extraordinary loss (6) ....                                                             0.81         1.08         1.28
Pro forma income before                                                                                              
  extraordinary loss (7) ...........                                                            9,067       11,529   
Pro forma earnings per                                                                                               
  common share (8) .................                                                             0.78         0.99
                                                                                                                     
As of December 31,                        1992                                    1993         1994         1995         1996
- ------------------                      --------                                -----------------------------------------------
Total assets .......................    $154,262                                $169,777     $178,275     $173,722     $247,199
Total debt .........................     147,948                                 120,269      123,645       53,800       65,600
Stockholders' equity (deficit) .....     (17,268)                                  3,341        6,963       75,421      125,152
<FN>
(1)  The table above sets forth the selected consolidated  financial data of the
     Company  since its  formation  and  acquisition  of CORT  Furniture  Rental
     Corporation  ("CFR" or  "Predecessor")  on March 31, 1993, and the selected
     financial  data  of CFR  prior  to the  acquisition  by  the  Company.  The
     consolidated  financial  data of the  Company as of and for the nine months
     ended  December  31,  1993 and as of and for the years ended  December  31,
     1994,  1995 and 1996  have been  derived  from the  consolidated  financial
     statements of the Company. The financial data of CFR as of and for the year
     ended December 31, 1992, and for the three months ended March 31, 1993 have
     been derived from the financial  statements of CFR. The combined  financial
     data for the year ended December 31, 1993 represent CFR information for the
     three months ended March 31, 1993 combined with information for the Company
     for the nine months  ended  December  31,  1993.  The  selected  historical
     consolidated  financial  data  should  be  read  in  conjunction  with  the
     Company's  consolidated  financial  statements  and notes thereto  included
     elsewhere in this Annual Report.

(2)  Income  statement  data for the nine months ended and  combined  year ended
     December 31, 1993 include the results of  operations  of General  Furniture
     Leasing  Company  ("General  Furniture") for the four months ended December
     31,  1993.  The  September 1, 1993  acquisition  of General  Furniture  was
     accounted  for as a  purchase  business  combination.  Revenue  of  General
     Furniture for the four months ended December 31, 1993 was $13,438,000.

(3)  Income  statement  data for the year ended  December  31, 1996  include the
     results of  operations of Evans Rents from the date of  acquisition,  April
     24, 1996.  The  acquisition  of Evans Rents was accounted for as a purchase
     business  combination.  Revenue of Evans  Rents for the period of April 25,
     1996 through December 31, 1996 was approximately $22,500,000.

(4)  Operating  earnings for 1992 include $1,149,000 of severance and relocation
     costs  resulting  from  the  changes  in the  senior  management  team  and
     $8,877,000 relating to the discontinuation of the development of a computer
     system.   Management  of  the  Company  believes  that  these  charges  are
     non-recurring  in  nature.   Adjusted  for  these  non-recurring  expenses,
     operating  earnings would have been $13,543,000 for the year ended December
     31, 1992.

(5)  Interest  expense in 1992 and for the three  months  ended  March 31,  1993
     reflects the impact of a  restructuring  of CFR on June 30, 1992.  Interest
     expense for the six months  ended  December  31, 1992 and the three  months
     ended  March 31,  1993 was  recognized  at an  effective  rate of 1.8% as a
     result  of  applying  the   accounting   principles   of  a  troubled  debt
     restructuring.

(6)  Earnings per common share before extraordinary loss is computed by dividing
     income before  extraordinary  loss by the weighted average number of shares
     of common stock and common stock equivalents  outstanding  during the year.
     In connection  with the Companys  initial public  offering of common stock,
     the Company  exchanged all subordinated  debentures for 2,728,167 shares of
     common stock. For purposes of the computations of earnings per common share
     for 1994 and 1995, the Company has assumed that the exchange occurred as of
     January 1, 1994 for 2,090,591 shares of common stock.

(7)  Pro forma income before extraordinary loss is adjusted for interest expense
     associated  with the $50  million  of  senior  notes  and the  subordinated
     debentures assumed to be retired on January 1, 1994.

(8)  Pro forma  earnings  per common  share is computed  by  dividing  pro forma
     income before extraordinary loss by 11,608,000 shares, the actual number of
     shares of common stock and common stock equivalents as of December 31, 1995
     on a fully diluted basis.
</FN>
</TABLE>

<PAGE>

                                                                              11
              CORT Business Services Corporation and subsidiaries

                     Management's Discussion and Analysis of
                 Financial Condition and Results of Operations

The  following  information  should  be  read  together  with  the  consolidated
financial  statements and notes thereto  appearing  elsewhere herein (dollars in
thousands, except per share data).

Results of Operations

CORT  Business   Services   Corporation   was  formed  on  March  29,  1993  and
contemporaneously acquired all of the stock of CORT Furniture Rental Corporation
("CFR") in a business  combination  accounted for using the purchase method. The
Company is a holding  company with no assets other than its  investment  in CFR.
The following analysis compares the results of operations of the Company for the
years ended December 31, 1996,  1995 and 1994.  The following  table sets forth,
for the period indicated, certain income statement data as a percentage of total
revenue, unless otherwise indicated.

                                                    Year ended December 31,
                                                    ------------------------
                                                     1994     1995     1996
                                                    ------------------------
Rental revenue ................................      79.0%    79.2%    81.8%
Sales revenue .................................      21.0     20.8     18.2
                                                    ------------------------
  Total revenue ...............................     100.0    100.0    100.0
Cost of rental(1) .............................      19.8     19.7     19.3
Cost of sales(1) ..............................      59.8     59.5     59.2
Gross margin ..................................      71.8     72.0     73.4
Selling, general and administrative expenses ..      58.0     57.1     58.3
                                                    ------------------------
Operating earnings ............................      13.7     14.9     15.1
Interest ......................................       9.9      8.9      3.5
Income taxes ..................................       1.7      2.6      4.8
                                                    ------------------------
Income before extraordinary loss ..............       2.2%     3.4%     6.8%
Net income ....................................       2.2%     1.2%     6.8%

(1)  Cost of rental is  calculated as a percentage  of rental  revenue.  Cost of
     sales is calculated as a percentage of sales revenue.

Components of Operating Earnings

Revenue.  Substantially  all of the Company's  revenue is derived from base rent
and fees  from its  outstanding  furniture  leases  and from the sale of  rental
furniture.  Rental  revenue  is  recognized  in the  month  in  which it is due.
Furniture sales revenue is recognized in the month of furniture delivery.

Cost of Furniture  Rental.  The primary component of cost of furniture rental is
depreciation  of rental  furniture  which is a noncash  charge  included  in the
statements  of  cash  flows  as  a  component  of  cash  provided  by  operating
activities.   The  Company  depreciates  most  of  its  rental  furniture  on  a
declining-balance method over five years, with an estimated salvage value of 40%
of original cost. The remainder of rental furniture is generally  depreciated on
a straight line basis over six years with an estimated salvage value of 25%. The
Company also records the net book value of other disposals,  primarily inventory
shrinkage, as a component of the cost of furniture rental revenue.

Cost of Furniture  Sales.  When furniture is sold, the depreciated book value of
such  furniture is recorded as cost of furniture  sales and is also  included in
the  statements  of cash flows as a  component  of cash  provided  by  operating
activities.

Selling,   General   and   Administrative   Expenses.   Selling,   general   and
administrative  expenses include  employee,  delivery,  advertising,  occupancy,
utilities and other operating expenses, nonrental depreciation, and amortization
of goodwill.

Year Ended December 31, 1996 as Compared to Year Ended December 31, 1995

Revenue.  Total  revenue  increased  30.6% to $234,149 in 1996 from  $179,309 in
1995.  Furniture rental revenue for the year was $191,560, a 34.9% increase from
$141,988 in 1995. Rental revenue growth before the impact of the acquisitions of
Evans Rents and certain  assets and  liabilities of AFRA  Enterprises,  Inc. and
Apartment Furniture Rental Associates ("AFR"), estimated by excluding all of the
Company's California and New York operations, was approximately $21,535 or 17.0%
which  reflects  growth in the  number of leases as well as  revenue  per lease.
Furniture  sales  increased  14.1% to  $42,589  in 1996  from  $37,321  in 1995.
Excluding the impact of an unusually  large  corporate sale in the first quarter
of 1995, furniture sales would have shown an increase of 18.6%. This increase in
furniture  sales is an effort of the  Company to  maintain a quality  line-up of
rental furniture.

Gross Profit.  Gross profit  margin on total revenue  increased to 73.4% for the
year ended  December  31, 1996 from 72.0% for the year ended  December 31, 1995.
The gross profit margin on furniture  rental revenue  increased to 80.7% in 1996
from 80.3% in 1995. Gross profit margin on furniture sales revenue  increased to
40.8% in 1996 from 40.5% in 1995.

<PAGE>

12

              CORT Business Services Corporation and subsidiaries

                     Management's Discussion and Analysis of
                 Financial Condition and Results of Operations

Selling,   General   and   Administrative   Expenses.   Selling,   general   and
administrative  expenses  totaled  $136,536 or 58.3% of total revenue in 1996 as
compared to $102,435 or 57.1% of total revenue in 1995. However,  excluding $425
of certain charges  associated with duplicate  showroom  closings related to the
acquisition of Evans Rents, selling,  general and administrative  expenses would
have been 58.1% of total revenue in 1996. The  percentage  increase is primarily
due to the impact of start-up operations in new markets.

Operating  Earnings.  As a result of the  changes in revenue,  gross  margin and
selling, general and administrative expenses discussed above, operating earnings
increased to $35,448,  or 15.1% of total revenue in 1996 from $26,721,  or 14.9%
of total revenue in 1995.  Excluding the second quarter  charges  related to the
acquisition  of Evans Rents  operating  earnings  would have been 15.3% of total
revenue in 1996.

Interest Expense, Net. Interest expense decreased to $8,251 in 1996 from $15,917
in 1995. The decrease is primarily the result of the early retirement of $50,000
in  Senior  Notes  and  the  exchange  of the  Company's and  CFR's subordinated
debentures for Common Stock, both of which occurred in the last quarter of 1995,
net of borrowings under the Revolving Credit Facility.

Furniture Purchases. Furniture purchases totaled $79,306 in 1996, an increase of
46.4% from the $54,153 purchased in 1995.  Approximately $12,200 of purchases is
attributable  to the  acquisitions  of  Evans  Rents  and AFR,  small  portfolio
acquisitions,  and start-up  operations in new markets.  The remaining  increase
supports the growth in furniture rental revenue and replenishes  furniture which
has been sold or disposed.

Year Ended December 31, 1995 as Compared to Year Ended December 31, 1994

Impact  of  Initial  Public  Offering  and  Early  Debt  Retirement.  Due to the
proximity of the Company's initial public  offering and related debt  retirement
transactions  to December 31, 1995,  Management  believes  that pro forma income
before  extraordinary  loss and related per share data provide a more meaningful
comparison  than  historical  results.   Therefore,   pro  forma  income  before
extraordinary loss has been adjusted to reflect the impact of the initial public
offering and related debt  retirement  transactions  as if they  occurred at the
beginning of 1994. Pro forma income excludes  approximately  $4 million,  net of
tax,  associated  with the early  retirement of debt and also excludes  interest
associated with the subordinated debentures and $50,000 of the Senior Notes. Pro
forma earnings per common share before  extraordinary  loss have been calculated
using  11,608,000   shares,  the  actual  number  of  common  and  common  stock
equivalents  outstanding as of December 31, 1995 on a fully diluted basis. Given
the above adjustments,  pro forma income before  extraordinary loss for the year
ended December 31, 1995 was $11,529,  or $0.99 per share compared to $9,067,  or
$0.78 per share.

Revenue. Total revenue increased 9.0% to $179,309 in 1995 from $164,560 in 1994.
Furniture  rental  revenue for the year was  $141,988,  an increase of 9.2% from
$130,026 in 1994.  This  increase  reflects an average  increase of 9.6% in base
rent as well as an  average of 3.1%  growth in the  number of leases.  Furniture
sales  increased  8.1% in 1995 to $37,321  from $34,534 in 1994.  Excluding  the
impact  of an  unusually  large  corporate  sale in the first  quarter  of 1995,
furniture sales would have shown an increase of 5.2%.

Gross Profit.  Gross profit  margin on total revenue  increased to 72.0% for the
year ended  December  31, 1995 from 71.8% for the year ended  December 31, 1994.
The gross profit margin on furniture  rental revenue  increased to 80.3% in 1995
from 80.2% in 1994. Gross profit margin on furniture sales revenue  increased to
40.5% in 1995 from 40.2% in 1994. 

Selling,  General and Administrative Expenses totaled $102,435 or 57.1% of total
revenue in 1995 as compared to $95,526 or 58.0% of total  revenue in 1994.  This
percentage  decrease is primarily  attributed to revenue  increasing faster than
occupancy expenses.

Operating  Earnings.  As a result of the  changes in revenue,  gross  margin and
selling, general and administrative expenses discussed above, operating earnings
increased to $26,721,  or 14.9% of total revenue in 1995 from $22,614,  or 13.7%
of total revenue in 1994.

Interest  Expense,  Net.  Interest  expense  decreased  to  $15,917 in 1995 from
$16,246 in 1994.  The decrease is related to the early  retirement of $50,000 in
aggregate  principal  amount  of  Senior  Notes,  as  well  as the  exchange  of
subordinated  debentures  for Common Stock,  both of which  occurred in the last
quarter of 1995.

<PAGE>

                                                                              13

Extraordinary  Loss. As a result of the early retirement of the Senior Notes and
the termination of the old revolving credit facility,  the Company  recognized a
loss of  $4,143,  net of  taxes,  which  has  been  reflected  in the  Company's
consolidated statement of operations as an extraordinary loss for the year ended
December 31, 1995.  The  extraordinary  loss includes  $4,600 of premiums on the
Senior Notes retirement,  the write off of $1,907 of deferred financing fees and
$398 of other associated costs.

Furniture Purchases. Furniture purchases totaled $54,153 in 1995, an increase of
25.3% over total purchases of $43,233 in 1994. Of this increase,  $1,072 or 2.5%
represents  furniture acquired in connection with small portfolio  acquisitions.
The remaining  increase  supports the increase in furniture  rental  revenue and
replenishes  furniture  which has been sold or disposed of while still  reducing
idle inventory.

Liquidity and Capital Resources


The Company's primary capital requirements are for purchases of rental furniture
(including new furniture  purchases and lease portfolio  acquisitions)  and debt
service.  The  Company  purchases  furniture  throughout  each  year to  replace
furniture  which  has been  sold  and to  maintain  adequate  levels  of  rental
furniture to meet  existing and new customer  needs.  Furniture  purchases  were
$43,233,  $54,153  and  $79,306  in 1994,  1995 and 1996,  respectively.  As the
Company's growth strategies continue to be implemented,  furniture purchases are
expected to increase accordingly.

The Company's other capital requirements consist of purchases of property, plant
and equipment, including warehouse and showroom improvements,  office equipment,
trucks and computer hardware and standard programming enhancements necessary for
installation of the new management  information system in additional  districts.
Net purchases of property, plant and equipment were $2,780, $4,108 and $5,652 in
1994, 1995 and 1996, respectively.

During 1994, 1995 and 1996, net cash provided by operations was $52,019, $55,563
and  $77,567,  respectively.  During  1994,  1995 and  1996,  net  cash  used in
investing  activities  was  $46,645,   $54,237,   and  $122,120,   respectively,
consisting  primarily  of  purchases  of  rental  furniture  and  in  1996,  the
acquisitions  of Evans  Rents and AFR.  During  1994,  1995 and  1996,  net cash
provided  (used) by  financing  activities  was ($329),  ($14,108)  and $44,297,
respectively.  In 1995, $36,995 was provided by the initial public offering, net
of expenses,  which was used along with other cash  resources to pay off $50,000
of the Senior  Notes.  In 1996,  $32,672 was provided by the public  offering of
common stock, net of expenses,  which was used to repay  indebtedness  under the
Revolving Credit Facility primarily due to the acquisition of Evans Rents.

CFR  entered  into  a  new  Revolving  Credit  Facility  concurrently  with  the
consummation  of the Company's  initial  public  offering in November  1995. The
Revolving Credit Facility provides a $70,000 line of credit (amended in May 1996
from  $50,000),  subject  to  certain  borrowing  base  restrictions,   to  meet
acquisition and expansion needs as well as seasonal  working capital and general
corporate  requirements.  The Revolving  Credit Facility expires on November 22,
1998.  Borrowings  under  the  Revolving  Credit  Facility  bear  interest  at a
fluctuating  rate based on, at the  Company's  option,  either the lead lender's
base rate or the London Interbank Offer Rate (LIBOR).  The average interest rate
paid by CFR during 1996 on the Revolving  Credit Facility was 7.3%. A commitment
fee calculated based upon the unused portion of the Revolving Credit Facility is
payable  quarterly  in arrears.  The Company  had  $53,441  available  under the
Revolving Credit Facility at December 31, 1996.

The net proceeds from the initial public offering of the Company,  together with
available cash and borrowings of $4,800 under the Revolving Credit Facility were
used to retire  $50,000 in  aggregate  principal  amount of the Senior  Notes in
1995. The Company is required to make annual interest  payments on the remaining
$50,000 in aggregate principal amount of the Senior Notes outstanding  totalling
$6,000  annually,  payable on March 1 and  September 1, in arrears.  The Company
will not be  required to make  principal  repayments  on the Senior  Notes until
maturity.

The Revolving Credit Facility and indenture governing the Senior Notes restricts
the ability of CFR to make advances and pay dividends to the Company.

The Company believes that future cash flows from  operations,  together with the
borrowings  available  under the  Revolving  Credit  Facility  will  provide the
Company with sufficient  liquidity and financial resources to finance its growth
and satisfy its working capital  requirements  through the term of the Revolving
Credit Facility.  The Company may not be able to generate  sufficient cash flows
from operations to pay the entire principal  amount of the remaining  $50,000 of
Senior Notes when due in September  2000. In such event,  the Company intends to
refinance  such  amount  primarily   through   additional  equity  offerings  or
alternative forms of debt

<PAGE>

14

              CORT Business Services Corporation and subsidiaries

                     Management's Discussion and Analysis of
                 Financial Condition and Results of Operations

financing.  However,  there can be no assurance that the Company will be able to
obtain financing on acceptable terms.

The Internal Revenue Service ("IRS") has examined the Federal income tax returns
of CFR for the  years  1989  through  June  30,  1992 and has  proposed  certain
adjustments  to  CFR's  taxable  income,   relating   primarily  to  methods  of
depreciation,  period of cost recovery and certain  capitalized  financing fees.
The Company has reached a settlement  with the IRS on the proposed  adjustments.
The  settlement  did  not  result  in any  additional  financial  statement  tax
expenses,  as the Company's  reserves were adequate to cover such expenses,  and
did not  require  the  Company  to alter its  methods  of  depreciation  or cost
recovery period. The total amount of the settlement is approximately $1 million,
including  interest  through  December  31,  1996,  of which the Company made an
initial deposit of approximately $925 in February, 1996.

The IRS has also  proposed  the  disallowance  of  certain  deductions  taken by
Fairwood  Corporation for a consolidated tax group of which CFR was previously a
member  (the  "Former  Group")  through  the year ended  December  31,  1988 and
subsequent years. The IRS challenge includes the assertion that certain interest
deductions taken by the Former Group should be recharacterized as non-deductible
dividend  distributions  and that deductions for certain expenses related to the
acquisition  of Mohasco  Corporation  (now  Consolidated  Furniture  Corporation
("Consolidated")),   CFR's  former   shareholder,   be  disallowed.   Under  IRS
regulations,  the Company and each other member of the Former Group is severally
liable for the full amount of any  Federal  income tax  liability  of the Former
Group  while CFR was a member of the  Former  Group,  which  could be as much as
approximately $31 million for such periods (including  interest through December
31, 1996). Under the agreement of sale for CFR, Consolidated agreed to indemnify
the Company in full for any  consolidated  tax liability of the Former Group for
the years during which CFR was a member of the Former  Group.  In addition,  the
Company  may have rights of  contribution  against  other  members of the Former
Group if the Company were required to pay more than its  equitable  share of any
consolidated  tax liability.  Fairwood  Corporation has indicated to the Company
that it has  tentatively  reached an agreement in principle with the IRS Appeals
Officer  handling the case regarding a settlement of the principal issues in the
case.  A final  settlement  on that basis would be  substantially  less than the
liability that would result from the proposed  adjustments.  The terms of such a
tentative  settlement  are subject to further review by the IRS and by the Joint
Committee on Taxation, and no assurance can be given that any settlement will be
reached with the IRS. Due to the preliminary  nature of the proposed  agreement,
the  Company is not in a position  to  determine  the  probable  outcome and its
impact on the Company's consolidated financial statements, if any.

Inflation and General Economic Conditions

Historically,  the Company has been able to offset increases in furniture prices
with  increases  in rental  rates.  Management  believes  that  increases in new
furniture  prices have  averaged less than the overall  inflation  rate over the
last five years.  In periods of high  inflation,  the  Company has  historically
achieved  higher margins on its clearance  center sales.  A sustained  recession
with  little or no new job  growth  may have a  material  adverse  affect on the
Company's future opportunities for sustained growth.

<PAGE>

                                                                              15

              CORT Business Services Corporation and subsidiaries

                          Consolidated Balance Sheets
                       (in thousands, except share data)

                                                                December 31,
                                                             -------------------
                                                               1995       1996
                                                             -------------------
Assets
Cash and cash equivalents ................................   $    379   $    123
Accounts receivable, less allowance for doubtful accounts
  of $938 and $1,906 in 1995 and 1996, respectively ......      6,019     11,011
Prepaid expenses .........................................      3,973      4,224
Rental furniture, net (note 2) ...........................    103,741    147,161
Property, plant and equipment, net (note 5) ..............     31,044     35,667
Other receivables and assets, net (note 7) ...............      3,814      3,815
Goodwill, net of accumulated amortization of $1,717
  and $2,678 in 1995 and 1996, respectively (note 13) ....     24,752     45,198
                                                             -------------------
                                                             $173,722   $247,199
                                                             ===================
Liabilities and Stockholders' Equity
Accounts payable .........................................   $  3,597   $  4,157
Rental security deposits .................................      5,761      7,184
Accrued expenses (note 11) ...............................     19,096     27,491
Deferred rental revenue ..................................      5,425      7,174
Long-term debt (note 7) ..................................     53,800     65,600
Deferred income taxes (note 6) ...........................     10,622     10,441
                                                             -------------------
                                                               98,301    122,047
                                                             -------------------
Commitments and contingencies (notes 6, 8 and 10)
Stockholders' equity (notes 1, 3, 4, 7, 9, and 12):
  Common stock, voting, $.01 par value, 15,500,000 shares
    authorized, 10,415,367 and 12,674,381 shares issued
    and outstanding ......................................        104        127
  Common stock, Class B, nonvoting, $.01 par value,
    15,500,000 shares authorized, and none issued
    and outstanding ......................................         --         --
  Additional paid-in capital .............................     67,383    101,155
  Accumulated earnings ...................................      7,934     23,870
                                                             -------------------
      Total stockholders' equity .........................     75,421    125,152
                                                             -------------------
                                                             $173,722   $247,199
                                                             ===================

See accompanying notes to consolidated financial statements.

<PAGE>

16

              CORT Business Services Corporation and subsidiaries

                     Consolidated Statements of Operations
                     (in thousands, except per share data)

<TABLE>
<CAPTION>

                                                                   Year ended December 31,
                                                               ------------------------------
                                                                 1994       1995       1996
                                                               ------------------------------
<S>                                                            <C>        <C>        <C>     
Revenue:
  Furniture rental ........................................... $130,026   $141,988   $191,560
  Furniture sales ............................................   34,534     37,321     42,589
                                                               ------------------------------
    Total revenue ............................................  164,560    179,309    234,149
                                                               ------------------------------
Operating costs and expenses:
  Cost of furniture rental ...................................   25,771     27,950     36,958
  Cost of furniture sales ....................................   20,649     22,203     25,207
  Employee, delivery and advertising expenses ................   66,256     72,379     95,204
  Occupancy, utilities and nonrental depreciation ............   16,370     16,724     22,722
  Amortization of goodwill ...................................      682        662        961
  Other operating expenses ...................................   12,218     12,670     17,649
                                                               ------------------------------
    Total costs and expenses .................................  141,946    152,588    198,701
                                                               ------------------------------
    Operating earnings .......................................   22,614     26,721     35,448
Interest expense, net ........................................   16,246     15,917      8,251
                                                               ------------------------------
    Income before income taxes and extraordinary loss ........    6,368     10,804     27,197
Income tax expense (note 6) ..................................    2,822      4,586     11,261
                                                               ------------------------------
    Income before extraordinary loss .........................    3,546      6,218     15,936
Extraordinary loss on early retirement of debt, net of
  income tax benefit of $2,762 (notes 6 and 7) ...............       --      4,143         --
                                                               ------------------------------
    Net income ............................................... $  3,546   $  2,075   $ 15,936
                                                               ==============================
Earnings per common share before extraordinary loss .......... $    .81   $   1.08   $   1.28
Extraordinary loss per common share ..........................       --        .53         --
                                                               ------------------------------
Earnings per common share .................................... $    .81   $    .55   $   1.28
                                                               ==============================
Weighted average number of common shares used in computation..    7,049      7,759     12,448
                                                               ==============================
</TABLE>

See accompanying notes to consolidated financial statements.

<PAGE>

                                                                              17

              CORT Business Services Corporation and subsidiaries

                Consolidated Statements of Stockholders' Equity
                                 (in thousands)
<TABLE>
<CAPTION>
                                                                                      Total
                                          Common     Additional      Accumulated   stockholders'
                                          Stock    paid-in capital    earnings        equity
                                          ------------------------------------------------------
<S>                                        <C>        <C>              <C>           <C>     
Balance, December 31, 1993 ............    $ 40       $    988         $ 2,313       $  3,341
  Stock cancellation ..................      (1)             1              --             --
  Issuance of common stock from                                                   
    exercise of stock options .........       3             73              --             76
  Net income ..........................      --             --           3,546          3,546
                                          ------------------------------------------------------
Balance, December 31, 1994 ............      42          1,062           5,859          6,963
  Issuance of common stock from                                                   
    public offering, net of expenses ..      34         36,961              --         36,995
  Issuance of common stock from                                                   
    exercise of stock options .........      --             32              --             32
  Issuance of common stock                                                        
    from exercise of warrants .........       1             17              --             18
  Issuance of common stock in debt                                                
    to equity exchange ................      27         29,311              --         29,338
  Net income ..........................      --             --           2,075          2,075
                                          ------------------------------------------------------
Balance, December 31, 1995 ............     104         67,383           7,934         75,421
  Issuance of common stock from                                                   
    public offering, net of expenses ..      19         32,653              --         32,672
  Issuance of common stock from                                                   
    exercise of stock options .........       1            487              --            488
  Issuance of common stock                                                        
    from exercise of warrants .........       3             61              --             64
  Income tax benefit from stock                                                   
    options exercised .................      --            571              --            571
  Net income ..........................      --             --          15,936         15,936
                                          ------------------------------------------------------
Balance, December 31, 1996 ............    $127       $101,155         $23,870       $125,152
                                          ======================================================
</TABLE>
                                                                                
See accompanying notes to consolidated financial statements.

<PAGE>

18

              CORT Business Services Corporation and subsidiaries

                      Consolidated Statements of Cash Flows
                                 (in thousands)

<TABLE>
<CAPTION>
                                                                                            Year ended December 31,
                                                                                       ---------------------------------
                                                                                         1994        1995         1996
                                                                                       ---------------------------------
<S>                                                                                    <C>         <C>          <C>     
Cash flows from operating activities:
  Net income .......................................................................   $  3,546    $  2,075     $ 15,936
  Proceeds of disposals of rental furniture in excess of gross profit ..............     20,631      21,455       24,118
  Adjustments  to reconcile net income to net cash provided by operating activities:
    Extraordinary loss on early retirement of debt .................................         --       4,143           --
    Depreciation and amortization:
      Rental furniture .............................................................     18,281      19,551       26,887
      Other ........................................................................      2,358       2,601        3,804
      Goodwill .....................................................................        682         662          961
      Deferred financing fees ......................................................        755         729          698
      Discount on junior subordinated debentures ...................................         68          65           --
    Rental furniture inventory shrinkage ...........................................      1,237       1,838        2,261
    Deferred income taxes ..........................................................      1,054       2,811        2,990
    Pay-in-kind interest converted to long term debt ...............................      2,277       3,598           --
    Changes in assets and liabilities:
      Accounts receivable ..........................................................        106        (547)      (2,820)
      Prepaid expenses .............................................................       (122)       (998)         (58)
      Other receivables and assets .................................................       (736)     (1,190)      (1,544)
      Accounts payable, accrued expenses and rental security deposits, net .........      1,455      (1,768)       2,585
      Deferred rental revenue ......................................................        427         538        1,749
                                                                                       ---------------------------------
        Net cash provided by operating activities ..................................     52,019      55,563       77,567
                                                                                       ---------------------------------
Cash flows from investing activities:
  Purchases of rental furniture ....................................................    (43,233)    (54,153)     (79,306)
  Purchases of property, plant and equipment .......................................     (2,812)     (4,521)      (6,238)
  Sale of property, plant and equipment ............................................         32         413          586
  Purchase of Evans Rents ..........................................................         --          --      (27,778)
  Purchase of AFR ..................................................................         --          --       (9,384)
  Purchase of short-term investments ...............................................       (632)     (1,024)          --
  Sale of short-term investments ...................................................         --       5,048           --
                                                                                       ---------------------------------
        Net cash used in investing activities ......................................    (46,645)    (54,237)    (122,120)
                                                                                       ---------------------------------
Cash flows from financing activities:
  Repayments of long-term debt .....................................................       (795)    (50,287)        (573)
  Payments to retire debt ..........................................................         --      (4,998)          --
  Payment of deferred financing fees ...............................................         --          --         (154)
  Proceeds from issuance of long-term debt .........................................        749         332           --
  Borrowings on the line of credit .................................................         --       4,800       88,076
  Repayments on the line of credit .................................................         --      (1,000)     (76,276)
  Payments on capital lease obligation .............................................       (359)         --           --
  Issuance of common stock .........................................................         76      37,045       33,224
                                                                                       ---------------------------------
        Net cash provided (used) by financing activities ...........................       (329)    (14,108)      44,297
                                                                                       ---------------------------------
        Net increase (decrease) in cash and cash equivalents .......................      5,045     (12,782)        (256)
Cash and cash equivalents at beginning of year .....................................      8,116      13,161          379
                                                                                       ---------------------------------
Cash and cash equivalents at end of year ...........................................   $ 13,161    $    379     $    123
                                                                                       =================================
Supplemental disclosures of cash flow information:
Cash paid for:
  Interest .........................................................................   $ 12,178    $ 13,408     $  7,487
  Income taxes .....................................................................      2,213       2,161        8,089
                                                                                       =================================
Noncash financing activities:
  Tax benefit from exercise of stock options .......................................   $     --    $     --     $    571
  Tax benefit from exchange of debt for equity .....................................         --         741           --
  Exchange of debt for equity (note 7) .............................................         --      28,597           --
                                                                                       =================================
</TABLE>

See accompanying notes to consolidated financial statements.

<PAGE>

                                                                              19

               CORT Business Services Corporation and subsidiaries

                   Notes to Consolidated Financial Statements


(1)  Formation and Description of the Company

CORT Business Services Corporation,  formerly New Cort Holdings Corporation (the
"Company"),  was formed on March 29, 1993 and contemporaneously  acquired all of
the stock of CORT Furniture Rental Corporation ("CFR"). The Company is a holding
company with no  independent  operations  and no material  assets other than its
ownership of all the  outstanding  capital  stock of CFR. The Company is largely
dependent  on the receipt of  dividends  or  distributions  from CFR to fund its
obligations.  CFR is a provider  of rental  furniture,  accessories  and related
services to both  corporate and  individual  customers.  In addition,  CFR sells
previously rented furniture.

(2)  Summary of Significant Accounting Policies

(a)  Principles of Consolidation and Presentation

The consolidated  financial statements as of December 31, 1995 and 1996, and for
the years ended December 31, 1994,  1995 and 1996,  include the accounts of CORT
Business Services Corporation and its wholly owned subsidiaries. All significant
intercompany transactions have been eliminated.

(b)  Accounting Estimates

The  preparation  of  consolidated   financial  statements  in  conformity  with
generally accepted  accounting  principles requires management to make estimates
and assumptions  that affect the reported  amounts of assets and liabilities and
disclosure of contingent  assets and liabilities at the date of the consolidated
financial  statements and the reported  amounts of revenues and expenses  during
the reported periods. Actual results could differ from these estimates.

(c)  Rental Furniture

Rental  furniture  includes  residential and office furniture which is rented to
customers or is available for rental and/or sale and is recorded at the lower of
depreciated  cost  or  market  value.  Rental  furniture  is  depreciated  on  a
declining-balance  or straight-line  method over 3 to 6 years, with an estimated
salvage value of 25 to 40 percent of original cost. Accumulated  depreciation on
rental  furniture was $45,199,000 and $53,582,000 at December 31, 1995 and 1996,
respectively.  Reserves for purchase  options and shrinkage on rental  furniture
were  $1,793,000  and  $2,768,000  at December 31, 1995 and 1996,  respectively.
Furniture no longer meeting rental standards is held for sale.

Furniture  rentals are  recognized as revenue in the month they are due.  Rental
payments  received  prior to the  month  due are  recorded  as  deferred  rental
revenue.  Cost of furniture  rental  includes  depreciation  expense,  inventory
losses,  repairs and  maintenance,  net book value of furniture sold under lease
purchase options and costs of accessories.

Certain of CFR's  leases  include  purchase  options  whereby the  customer  can
receive  title  to  the  furniture  upon  satisfaction  of  certain  conditions.
Generally,  these leases are  short-term and must be extended by the customer in
order for the purchase option to apply. CFR provides  reserves to reduce the net
book  value of  furniture  under  such  leases  based on the  length of time the
furniture  has been out on  lease  and the  likelihood  of the  exercise  of the
options.

The Company  considers  the  proceeds  from the sale of rental  furniture  as an
element of cash flow from  operations.  Accordingly,  the  proceeds  received in
excess of the gross profit  recognized on sales of rental furniture are added to
net  income  in  deriving  cash  flow  from   operations  in  the   accompanying
consolidated statements of cash flows.

(d)  Property, Plant and Equipment

Property,  plant and  equipment  is recorded at cost,  or fair value if acquired
through a  purchase  business  combination.  Depreciationis  computed  using the
straight-line  method over the estimated  useful lives of the assets as follows:
buildings  50 years;  major  roof  renovations  10 years;  furniture,  fixtures,
machinery and equipment from 5 to 10 years; and leasehold  improvements over the
term of the related leases.

(e)  Goodwill

The  excess  of  purchase  cost  over the  fair  value  of net  assets  acquired
(goodwill)  is  amortized  using the  straight-line  method  over 40 years.  The
Company evaluates the  recoverability  ofits goodwill  annually.  In making such
evaluation,  the Company compares certain financial  indicators such as expected
undiscounted  future  revenues  and net cash  flows to the  carrying  amount  of
goodwill.  Impairment losses, if any, are measured as the excess of the carrying
amount of goodwill over estimated fair market value.

(f)  Cash and Cash Equivalents

Cash  and  cash  equivalents  include  cash in banks  and  investments  having a
maturity  of  three  months  or less on the  date of  purchase.  Cash  and  cash
equivalents  at December  31, 1995 and 1996  consisted  primarily  of  overnight
repurchase funds.

(g)  Rental Security Deposits

The Company may require a non-interest  bearing  security  deposit of one months
rent based on the Companys  evaluation of the credit worthiness of the customer.
The security deposit is returned at the end of the lease provided that all lease
terms have been satisfied.

<PAGE>

20

               CORT Business Services Corporation and subsidiaries

                   Notes to Consolidated Financial Statements


(h) Stock-Based Compensation

Statement of Financial Accounting Standards No. 123, "Accounting for Stock-Based
Compensation,"  encourages, but does not require companies to record stock-based
employee  compensation  plans at fair value.  The Company has elected to account
for  stock-based  compensation  using the intrinsic  value method  prescribed in
Accounting  Principles  Board  Opinion No. 25,  "Accounting  for Stock Issued to
Employees,"  and related  Interpretations.  Accordingly,  compensation  cost for
employee  stock options is measured as the excess,  if any, of the quoted market
price of the Company's stock at the date of the grant over the exercise price an
employee must pay to acquire the stock.

(i)  Income Taxes

Income taxes are reported under the asset and liability method, whereby deferred
tax assets  and  liabilities  are  recognized  for the  future tax  consequences
attributable to differences  between the financial statement carrying amounts of
existing  assets and liabilities  and their  respective tax bases.  Deferred tax
assets and liabilities are measured using enacted tax rates expected to apply to
taxable income in the years in which those temporary differences are expected to
be recovered or settled.  The effect on deferred tax assets and liabilities of a
change in tax rates is  recognized  as income in the period  that  includes  the
enactment date.

(j)  Deferred Financing Fees

Costs incurred with the issuance of long-term debt have been capitalized and are
being  amortized  over  the  term  of the  related  debt  using a  method  which
approximates the effective interest method.

(k)  Earnings Per Common Share

Earnings  per common  share is computed by dividing  net income by the  weighted
average  number  of  shares  of  common  stock  and  common  stock   equivalents
outstanding  during the year. Common stock equivalents are comprised entirely of
stock  options  and  warrants.  The Company  has no other  potentially  dilutive
securities.  Fully-diluted  earnings per common  share is presented  only to the
extent  that it results in  dilution  in excess of 3% of  primary  earnings  per
common share.

Common stock issued and common stock options  granted during the 12-month period
preceding  the date of the Companys  initial  public  offering (see note 4) have
been included in the calculation of weighted  average common shares  outstanding
for  all of  1994  and  1995  using  the  treasury  stock  method  based  on the
initial public offering price.

In connection with the Company's  initial public  offering of Common Stock,  the
Company exchanged CFR's 14% Senior Subordinated Pay-In-Kind Notes, the Company's
14.5% Subordinated Debentures, the Company's 15% Junior Subordinated Debentures,
including the unamortized discount,  and accrued interest on all such debentures
for  2,728,167  shares of Common  Stock.  For  purposes of the  computations  of
earnings  percommon  share for 1994 and 1995,  the Company has assumed  that the
exchange occurred as of January 1, 1994 for 2,090,591 shares of Common Stock.

(3)  Reverse Stock Split

On November 9, 1995,  the Company  effected a 1 for 7.5 reverse  split of Common
Stock  whereby each 7.5 shares of existing  Common Stock were  exchanged for one
share  of  Common  Stock.  All  share  and  per  share  data  appearing  in  the
consolidated  financial  statements  and notes  thereto have been  retroactively
adjusted for this reverse split.

(4)  Public Offerings of Common Stock

In November  1995,  the Company sold,  through an  underwritten  initial  public
offering,  3,402,260  common  shares at $12.00 per share.  The net  proceeds  of
approximately  $36,995,000,  net of associated  underwriting discounts and other
expenses of the offering,  were used to retire a portion of the Senior Notes(see
note 7).

In July 1996,  the  Company  sold,  through  an  underwritten  public  offering,
1,865,100  common shares at $18.75 per share.  The net proceeds of approximately
$32,672,000,  net of associated underwriting discounts and other expenses of the
offering,  were used to repay  indebtedness  under the Revolving Credit Facility
primarily due to the acquisition of Evans Rents (see note 13).

<PAGE>

(5)  Property, Plant and Equipment

Property, plant and equipment consisted of the following (in thousands):

                                     December 31,    December 31,
                                     ----------------------------
                                         1995            1996
                                     ----------------------------
Land and land improvements .........   $ 6,996         $ 7,003
Buildings and improvements .........    15,151          15,169
Machinery, equipment and computer ..     4,896           9,142
Leasehold improvements .............     7,647          11,515
Furniture and fixtures .............     1,421           1,590
Other ..............................     1,252           1,371
                                     ----------------------------
                                        37,363          45,790
Accumulated depreciation                          
  and amortization .................     6,319          10,123
                                     ----------------------------
                                       $31,044         $35,667
                                     ============================         
<PAGE>

                                                                              21

               CORT Business Services Corporation and subsidiaries

                   Notes to Consolidated Financial Statements


(6)  Income Taxes

Components  of the  expense  for income  taxes are  summarized  as  follows  (in
thousands):

                                         Year ended    Year ended   Year ended
                                         December 31,  December 31, December 31,
                                            1994          1995          1996
                                         -------------------------------------
Current:  
        Federal .......................... $1,367        $ 1,257      $ 6,117
        State and local ..................    263            494        1,489
                                           -------------------------------------
                                            1,630          1,751        7,606
                                           -------------------------------------
Deferred:                                              
        Federal ..........................  1,013          2,410        3,107
        State and local ..................    179            425          548
                                           -------------------------------------
                                            1,192          2,835        3,655
                                           -------------------------------------
        Total expense before                           
           extraordinary loss ............ $2,822        $ 4,586      $11,261
Income tax benefit from                                
        extraordinary loss on early                    
        retirement of debt ...............   --           (2,762)        --
                                           -------------------------------------
Total income tax expense ................. $2,822        $ 1,824      $11,261
                                           =====================================

The  difference  between the actual  expense for taxes and taxes computed at the
Federal  income tax rate of 34 percent in 1994 and 1995,  and 35 percent in 1996
is summarized as follows(in thousands):


                                        Year ended   Year ended   Year ended
                                        December 31, December 31, December 31,
                                            1994         1995           1996
                                        ----------------------------------------
Tax expense computed
     at Federal rate .................     $2,165       $3,673       $ 9,519
State and local taxes, net
     of Federal benefit ..............        292          607         1,324
Effects of goodwill
     amortization ....................        232          225           336
Other, net ...........................        133           81            82
                                           -------------------------------------
     Total expense before
       extraordinary loss ............     $2,822       $4,586       $11,261
                                           =====================================

<PAGE>

The tax effects of temporary  differences that give rise to significant portions
of the deferred tax assets and deferred tax  liabilities are presented below (in
thousands):


                                                      December 31,  December 31,
                                                         1995           1996
                                                      --------------------------
Deferred tax assets:
 Accounts receivable, principally
  due to allowance for
  doubtful accounts ..............................        $   375        $   762
 Compensated absences, principally
  due to accrual for financial
  reporting purposes .............................            530            748
 Deferred financing fees .........................            638            495
 Deferred rental revenue .........................          2,209          2,999
 Reserve for unfavorable operating
  lease and duplicate facilities .................          2,377          3,592
 Net operating loss carryforwards ................          1,511            600
 AMT credit carryforward .........................          4,093          3,388
 Other ...........................................          2,105          2,503
                                                          ----------------------
   Total gross deferred tax assets ...............         13,838         15,087
                                                          ----------------------
Deferred tax liabilities:
 Rental furniture, principally due
  to differences in depreciation .................         20,547         20,179
 Property, plant and equipment,
  principally due to differences
  in depreciation ................................          3,913          5,306
 Other ...........................................           --               43
                                                          ----------------------
   Total gross deferred tax
    liabilities ..................................         24,460         25,528
                                                          ----------------------
   Net deferred tax liability ....................        $10,622        $10,441
                                                          ======================

At December 31,  1996,  the Company has net  operating  loss  carryforwards  for
Federal income tax purposes of  approximately  $1,500,000 which are available to
offset only a subsidiary's  future Federal taxable income, if any, through 2007.
The net  operating  loss  carryforwards  are subject to an annual  limitation of
$955,000 pursuant to Internal Revenue Code Section 382. In addition, the Company
has alternative  minimum tax credit  carryforwards of  approximately  $3,388,000
which are available to reduce future Federal  regular income taxes, if any, over
an indefinite period.

The Internal Revenue Service ("IRS") has examined the Federal income tax returns
of CFR for the  years  1989  through  June  30,  1992 and has  proposed  certain
adjustments  to  CFR's  taxable  income,   relating   primarily  to  methods  of
depreciation,  period of cost recovery and certain  capitalized  financing fees.
The Company has reached a settlement  with the IRS on the proposed  adjustments.
The  settlement  did  not  result  in any  additional  financial  statement  tax
expenses,  as the Company's  reserves were adequate to cover such expenses,  and
did not  require  the  Company  to alter its  methods  of  depreciation  or cost
recovery period. The total amount

<PAGE>

22

              CORT Business Services Corporation and subsidiaries
                   Notes to Consolidated Financial Statements

of the  settlement  is  approximately  $1 million,  including  interest  through
December 31, 1996, of which the Company made aninitial  deposit of approximately
$925,000 in  February,  1996.

The IRS has also  proposed  the  disallowance  of  certain  deductions  taken by
Fairwood  Corporation for a consolidated tax group of which CFR was previously a
member  (the  "Former  Group")  through  the year ended  December  31,  1988 and
subsequent years. The IRS challenge includes the assertion that certain interest
deductions taken by the Former Group should be recharacterized as non-deductible
dividend  distributions  and that deductions for certain expenses related to the
acquisition  of Mohasco  Corporation  (now  Consolidated  Furniture  Corporation
("Consolidated")),   CFR's  former   shareholder,   be  disallowed.   Under  IRS
regulations,  the Company and each other member of the Former Group is severally
liable for the full amount of any  Federal  income tax  liability  of the Former
Group  while CFR was a member of the  Former  Group,  which  could be as much as
approximately $31 million for such periods (including  interest through December
31, 1996). Under the agreement of sale for CFR, Consolidated agreed to indemnify
the Company in full for any  consolidated  tax liability of the Former Group for
the years during  which CFR was a member of the Former  Group.In  addition,  the
Company  may have rights of  contribution  against  other  members of the Former
Group if the Company were required to pay more than its  equitable  share of any
consolidated  tax liability.  Fairwood  Corporation has indicated to the Company
that it has  tentatively  reached an agreement in principle with the IRS Appeals
Officer  handling the case regarding a settlement of the principal issues in the
case.  A final  settlement  on that basis would be  substantially  less than the
liability that would result from the proposed  adjustments.  The terms of such a
tentative  settlement  are subject to further review by the IRS and by the Joint
Committee on Taxation, and no assurance can be given that any settlement will be
reached with the IRS. Due to the preliminary  nature of the proposed  agreement,
the  Company is not in a position  to  determine  the  probable  outcome and its
impact on the Companys consolidated financial statements, if any.


(7) Long-Term Debt

The outstanding long-term debt was as follows (in thousands):



                                          December 31,     December 31,
                                             1995              1996
                                          ------------------------------
Revolving Credit Facility, secured......    $3,800           $15,600
Senior Notes, 12%, unsecured............    50,000            50,000
                                           -------------------------
                                           $53,800           $65,600
                                           =========================

<PAGE>

CFR had a  revolving  credit  facility  with a bank for $15  million,  which was
terminated  on November  22,  1995.  CFR  entered  into a new  Revolving  Credit
Facility with a group of banks concurrently with the consummation of the initial
public offering of the Company.  The Revolving  Credit  Facility,  for which the
Company is guarantor, provides a $70 million line of credit (amended in May 1996
from $50  million),  subject to certain  borrowing  base  restrictions,  to meet
acquisition and expansion needs as well as seasonal  working capital and general
corporate  requirements.  The Revolving  Credit Facility expires on November 22,
1998.  Borrowings  under  the  Revolving  Credit  Facility  bear  interest  at a
fluctuating rate based on, at the Companys option,  either the lead lenders base
rate or the London Interbank Offer Rate (LIBOR).  The average interest rate paid
by CFR during 1996 on the Revolving  Credit  Facility was 7.3%. A commitment fee
calculated  based upon the unused  portion of the Revolving  Credit  Facility is
payable quarterly in arrears. The Revolving Credit Facility is collateralized by
substantially all of CFR's assets.

The Senior Notes bear interest at 12 percent with interest payable semi-annually
on March 1 and September 1. The Senior Notes are unsecured and are due September
1, 2000.  The Company may not redeem the Senior Notes prior to September 1, 1998
except in certain  circumstances.  Early  redemptions must be made at a premium.
With the proceeds of the initial public offering, borrowings under the Revolving
Credit Facility and cash on hand, $20 million in aggregate  principal  amount of
Senior Notes were retired at a repurchase price of 108% of the principal amount,
plus accrued and unpaid interest thereon, and $30 million in aggregate principal
amount  of  Senior  Notes  were  retired  at a  redemption  price of 110% of the
principal amount plus accrued and unpaid interest thereon.

The Revolving Credit Facility and indenture  governing the Senior Notes restrict
the ability of CFR to make advances and pay dividends to the Company.

As a result of the early  retirement  of the Senior  Notes in 1995,  the Company
recognized a loss of $4,143,000,  net of taxes,  which has been reflected in the
Company's  consolidated statement of operations as an extraordinary loss for the
year ended  December 31, 1995.  The  extraordinary  loss includes  $4,600,000 of
redemption   premiums  on  the  Senior  Notes   retirement,   the  write-off  of
approximately  $1,907,000 of deferred financing fees and approximately  $398,000
of other associated costs.

Contemporaneously   with  the  initial   public   offering,   CFR's  14%  Senior
Subordinated  Pay-In-Kind Notes, the Company's 14.5% Subordinated Debentures and
the  Company's  15%  Junior  Subordinated  Debentures   (collectively  the "Debt
Securities"), due to

<PAGE>

                                                                              23

controlling and certain other stockholders of the Company, were exchanged for an
aggregate of 2,728,167 shares of Common Stock,  which represented all principal,
accrued  interest and unamortized  discount of the Debt  Securities.  During the
years ended December 31, 1994 and 1995, the aggregate  interest expense incurred
on  the  Debt   Securities  was   approximately   $3,518,000   and   $3,598,000,
respectively,  all of which was  settled  through  the  issuance  of  additional
debentures.

The estimated  fair value of the Company's consolidated  long-term debt based on
the  quoted  market  price and other  available  information  was  approximately
$57,300,000 and $71,100,000 at December 31, 1995 and 1996, respectively.

Other assets include debt issuance costs,  net of accumulated  amortization,  of
$2,534,000 and $1,990,000 at December 31, 1995 and 1996, respectively.

(8) Employee Benefit Plans

The Company  maintains an investment  and  profit-sharing  defined  contribution
retirement plan. All the Company's  employees are eligible to participate  after
one year of service. The Company makes a 50 percent matching contribution on the
first four percent of employee  contributions  to the plan.  The Company may, at
its   discretion,   make  additional   contributions   based  on  the  Company's
performance.  The aggregate  plan  contributions  were  approximately  $650,000,
$940,000,  and $1,080,000 for the years ended December 31, 1994, 1995, and 1996,
respectively.

The  Company  maintains  a  Supplemental  Executive  Retirement  Plan (SERP) for
certain key present and former management executives.  The SERP consists of both
a defined benefit and a defined  contribution plan. The annual costs of the plan
were approximately $139,000, $148,000, and $119,000 for the years ended December
31, 1994, 1995, and 1996,  respectively.  The accrued,  unfunded liability under
the plan as of December 31, 1996 was not significant.

(9) Stock Options

At December  31, 1996,  the Company has three  stock-based  compensation  plans,
which are described  below.  The Company  applies APB Opinion No. 25 and related
Interpretations  in accounting for its plans.  Accordingly,  as all options have
been granted at exercise prices equal to the fair market value as of the date of
grant,  no  compensation  cost  has been  recognized  under  these  plans in the
accompanying consolidated financial statements. Had compensation cost for the

<PAGE>


Company's three stock-based  compensation plans been determined  consistent with
FASB  Statement  No. 123, the Company's net income and earnings per common share
would have been reduced to the pro forma amounts  indicated below (in thousands,
except per share data):


                                                Year ended        Year ended
                                                December 31,      December 31,
                                                    1995               1996
                                                ------------------------------
Net income                      As Reported        $2,075             $15,936
                                Pro Forma          $1,697             $15,327

Earnings per common share       As Reported         $0.55               $1.28
                                Pro Forma           $0.22               $1.23

The effects of compensation  cost as determined  under FASB Statement No. 123 on
net  income in 1995 and 1996 may not be  representative  of the  effects  on pro
forma net income for future periods.

Stock Option and Stock Purchase Plan

Under the terms of the Stock Option and Stock  Purchase  Plan (the "1994 Plan"),
certain key employees were granted, at the discretion of the Board of Directors,
the right to purchase varying amounts of Debt Securities and options to purchase
Common  Stock.  Concurrent  with the  adoption of the 1994 Plan,  all members of
management who previously  held Common Stock of the Company gave up their rights
to such stock.

At the date of grant,  each employee had the option to purchase  immediately  in
cash all  granted  amounts of the Debt  Securities,  or defer  purchase of these
securities,  plus interest,  over a five-year  vesting  period.  In either case,
assuming all obligations to purchase the Debt  Securities  were  fulfilled,  the
exercise price of the options to purchase Common Stock was fixed and the options
are exercisable over a ten-year period.

Contemporaneously  with the initial public  offering,  all Debt  Securities were
exchanged  for Common  Stock (see note 7).  There is no  further  obligation  to
purchase Debt Securities under the 1994 Plan.

The fair value of options  granted on February 1, 1995 is  estimated on the date
of grant  using  the  Black-Scholes  option  pricing  model  with the  following
weighted-average  assumptions:  dividend yield of 0.0%,  expected  volatility of
30%, risk-free interest rate of 7.63%, and expected life of six years.

1995 Stock-Based Incentive Compensation Plan

The 1995 Stock-Based  Incentive  Compensation Plan (the "1995 Plan") was adopted
by the Board of Directors and approved by the Company's  stockholders.  The 1995
Plan  became  effective  on October 31,  1995.  The 1995 Plan  provides  for the
granting of a maximum of 577,427  stock options to key employees of the Company.
No awards can be made under the 1995 Plan after

<PAGE>

24

              CORT Business Services Corporation and subsidiaries
                   Notes to Consolidated Financial Statements


October 31, 1997.  The shares  granted under the 1995 Plan may be in the form of
deferred stock,  restricted stock, incentive stock options,  non-qualified stock
options or stock  appreciation  rights. All awards made in 1995 and 1996 were in
the form of non-qualified  stock options.  The exercise price of an option under
the 1995 Plan is equal to the fair market  value of common stock on the date the
option is granted.  An option under the 1995 Plan vests over a three-year period
and the expiration period may not exceed ten years.

The fair value of each option  grant is estimated on the date of grant using the
Black-Scholes   option-pricing   model  with  the  following   weighted  average
assumptions used for grants in 1995 and 1996, respectively:  0.0% dividend yield
for both years;  expected  volatility of 30% for both years;  risk-free interest
rates of 5.65% and 6.29%, and expected lives of four years and five years.

1995 Directors Stock Option Plan

The 1995 Directors  Stock Option Plan (the  "Director  Plan") was adopted by the
Board of Directors and approved by the Company's stockholders. The Director Plan
became  effective  on October 18,  1995.  The  Director  Plan  provides  for the
granting of a maximum of 50,000 stock options to  non-employee  directors of the
Company.  The Director Plan provides for automatic grants of options to purchase
shares of Common Stock on November 16, 1995 and 1996. The option  exercise price
per  share is equal to the fair  market  value of  common  stock on the date the
option is granted.  All options granted will be vested on November 16, 1998. The
expiration period may not exceed ten years.

The fair value of each option  grant is estimated on the date of grant using the
Black-Scholes   option-pricing   model  with  the  following   weighted  average
assumptions used for grants in 1995 and 1996, respectively:  0.0% dividend yield
for both years;  expected  volatility of 30% for both years;  risk-free interest
rates of 5.89% and 6.43%; and expected lives of seven years for both years.

<PAGE>


Stock Option Activity Summary
The following table summarizes the Company's option plans:
<TABLE>
<CAPTION>

                                                                1994 Plan               1995 Plan          Director Plan
                                                          -----------------------------------------------------------------
                                                                       Weighted                Weighted            Weighted
                                                          Shares       Average      Shares     Average   Shares    Average
                                                          Under        Exercise     Under      Exercise  Under     Exercise
                                                          Option        Price       Option      Price    Option     Price
                                                          -----------------------------------------------------------------
<S>                                                      <C>          <C>          <C>         <C>      <C>       <C>      
Outstanding at
   January 1, 1994 .....................................      --           --          --         --        --        --
   Granted .............................................   784,640     $0.25875        --         --        --        --
   Exercised ...........................................  (295,135)     0.25875        --         --        --        --
   Forfeited ...........................................   (53,669)     0.25875        --         --        --        --
                                                          ----------------------------------------------------------------
Outstanding at
   December 31, 1994 ...................................   435,838     $0.25875        --         --        --        --
   Granted .............................................   245,794      1.09800     439,800    $12.00     21,000    $12.00
   Exercised ...........................................   (37,977)     0.85770        --         --        --        --
   Forfeited ...........................................   (16,099)     0.81827        --         --        --        --
                                                          ----------------------------------------------------------------
Outstanding at
   December 31, 1995 ...................................   627,556     $0.57274     439,800    $12.00     21,000    $12.00
   Granted .............................................      --           --       131,300     19.87     10,000     22.75
   Exercised ...........................................   (52,558)     0.33230     (39,501)    12.00       --        --
   Forfeited............................................      --           --          --         --        --        --
                                                          ----------------------------------------------------------------
Outstanding at
   December 31, 1996 ...................................   574,998     $0.59472     531,599    $13.94     31,000    $15.47
Options exercisable at:
   December 31, 1994 ...................................    70,188                     --                   --          
   December 31, 1995 ...................................   627,556                     --                   --          
   December 31, 1996 ...................................   574,998                  120,280                7,003        
Weighted-average fair value at date of grant of options
  granted during the year ended:
   December 31, 1995 ...................................  $   0.57                 $   3.90               $ 5.43        
   December 31, 1996 ...................................      --                       7.58                10.59        
</TABLE>


<PAGE>

                                                                              25


The following  table  summarizes  information  about the Company's stock options
outstanding at December 31, 1996:

<TABLE>
<CAPTION>

                                           Options Outstanding                                Options Exercisable
                      -------------------------------------------------------------   ---------------------------------------
                                             Weighted-Average
   Range of                                Remaining Contractual   Weighted-Average                          Weighted-Average
Exercise Prices       Number Outstanding        Life (years)        Exercise Price    Number Exercisable      Exercise Price 
- -----------------------------------------------------------------------------------------------------------------------------
<S>                  <C>                  <C>                      <C>               <C>                     <C>       
$ 0.2587 -  1.0980        574,998                  7.44                 $0.59            574,998                  $0.59
 12.0000                  421,299                  8.88                 12.00            127,283                  12.00
 18.0000 - 22.7500        141,300                  9.69                 20.07                --                     -- 
                        ---------                                                        -------
                        1,137,597                                                        702,281
                        =========                                                        =======
</TABLE>


10) Rental Commitments

The Company  leases  certain  warehouse and showroom  facilities  and equipment.
Future  minimum  lease  payments  at December  31, 1996 under all  noncancelable
operating leases are as follows (in thousands):

1997 ..............................................   13,999
1998 ..............................................   12,099
1999 ..............................................   10,952
2000 ..............................................    9,228
2001 ..............................................    7,583
Thereafter.........................................   18,997
                                                      ------
   Total minimum lease payments....................   72,858
Less sublease rentals..............................      643
                                                      ------
   Net minimum operating lease payments............  $72,215
                                                     =======

Rental expense was approximately $9,291,000,  $9,177,000 and $12,145,000 for the
years  ended  December  31,  1994,  1995  and  1996,  respectively,   (including
approximately  $1,795,000,  $1,826,000 and  $2,460,000  for  short-term  vehicle
leases).

<PAGE>


(11) Accrued Expenses

Accrued expenses are comprised of (in thousands):


                                               December 31,     December 31,
                                                  1995             1996     
                                               -----------------------------
Accrued salaries, wages and incentives ......   $ 4,159           $ 6,301
Accrued interest ............................     2,026             2,078
Accrued vacation ............................     1,325             1,871
Reserves for unfavorable operating lease
  and duplicate facilities ..................     5,942             8,981
Accrued property, sales and use taxes .......     1,529             1,971
Other accrued expenses ......................     4,115             6,289
                                               -----------------------------
                                                $19,096           $27,491
                                               =============================


(12) Warrants to Purchase Common Stock

At December  31, 1995 and 1996,  2,762,200  and 908,410  warrants to purchase an
aggregate  of 450,238 and 148,070  shares of Common  Stock,  respectively,  were
outstanding.  For the  years  ended  December  31,  1995 and 1996,  537,800  and
1,853,790  warrants were exercised for an aggregate of 87,657 and 302,164 shares
of the Common Stock,  respectively.  Each warrant is  exercisable  at a price of
$.0345. The warrants are subject to certain anti-dilution provisions relating to
future issuances of the Common Stock.

(13) Acquisitions

Evans Rents

On April 24,  1996,  the  Company  acquired  Evans  Rents,  a provider of rental
furniture in  California,  for  approximately  $27,778,000,  including  costs of
acquisition,  in a transaction accounted for as a purchase business combination.
As such, the fair value of Evans Rents assets and liabilities were recognized as
of April 24, 1996, and the Company's results of operations  include Evans Rents'
operations  subsequent to that date.  The Company  financed the  acquisition  of
Evans Rents with borrowings under the Revolving Credit Facility.

The fair value  allocated to the  identifiable  assets and  liabilities of Evans
Rents was  determined by  independent  appraisal.  As part of the purchase price
allocation, the Company recorded a reserve for estimated costs to be incurred in
the  consolidation  of duplicate  Evans Rents'  facilities  and  termination  of
employment of certain members of Evans Rents'  management who were not replaced.
Based on the  allocation  of the  purchase  price over the net assets  acquired,
goodwill of  approximately  $14,220,000  was  recorded.  Such  goodwill is being
amortized on a straight-line basis

<PAGE>

26

              CORT Business Services Corporation and subsidiaries
                   Notes to Consolidated Financial Statements


over  40 years.  The  purchase  price has been  allocated  as  follows  (in
thousands):


Cash ........................................................          $     25
Accounts  receivable ........................................             1,967
Prepaid  expenses  and other assets .........................               182
Rental property .............................................            15,066
Property,  plant and equipment ..............................             1,932
Deferred income taxes .......................................             2,600
Goodwill ....................................................            14,220
Accounts payable and accrued expenses .......................            (2,235)
Notes payable ...............................................              (573)
Deferred  revenue ...........................................            (1,543)
Other  liabilities,  including reserves
 for duplicate facilities and employee
 severance ..................................................            (3,863)
                                                                         ------ 
                                                                       $ 27,778
                                                                       ========

The following unaudited pro forma condensed  consolidated  financial information
presents the combined results of operations of the Company and Evans Rents as if
the  acquisition  had  occurred as of January 1, 1995.  This  information  gives
effect to certain adjustments including amortization of goodwill, elimination of
certain compensation expense,  interest expense on borrowings and related income
tax  effects.  The  pro  forma  consolidated   financial  information  does  not
necessarily  reflect the results of operations  that would have occurred had the
Company and Evans Rents constituted a single entity during the periods.


                                                  Year ended      Year ended
                                                  December 31,    December 31,
                                                     1995            1996
                                                  ----------------------------
                                                    (in thousands, except
                                                      per share amounts)

Total revenue...........................           $209,814        $244,069
Net income..............................              7,176          16,432
Earnings per share......................              $1.20           $1.32
Weighted average number of shares
  used in computation...................              7,759          12,448

<PAGE>

AFR

On August 5, 1996,  the Company  acquired  certain  assets of AFR, a provider of
rental  furniture  in the New  York  City  metropolitan  area,  for  $9,384,000,
including  costs of  acquisition,  in a transaction  accounted for as a purchase
business combination. Based on the allocation of the purchase price over the net
assets  acquired,  goodwill  of  approximately  $6,016,000  was  recorded.  Such
goodwill  is  being  amortized  on a  straight-line  basis  over  40  years.

(14) Quarterly Financial Data (Unaudited)

                                         Three months ended
                         ----------------------------------------------------
                          March 31,    June 30,  September 30,   December 31,
                            1996        1996         1996         1996
                         ----------------------------------------------------
                               (in thousands except per share data)
Furniture rental
  revenue ..............  $38,555      $46,882      $53,707      $52,416
Furniture sales
  revenue ..............   10,214       11,226       10,900       10,249
Operating earnings .....    7,172        8,205       10,030       10,041
Income before
  income taxes .........    5,391        5,941        7,838        8,027
Net income .............    3,160        3,483        4,591        4,702
Earnings per
  common share .........  $   .27      $   .30      $   .35      $   .35


                                         Three months ended
                          ----------------------------------------------------
                          March 31,    June 30,   September 30,   December 31,
                            1995        1995          1995           1995
                          ----------------------------------------------------
                                  (in thousands except per share data)
Furniture rental
  revenue ...............  $33,815     $35,239     $36,354     $ 36,580
Furniture sales
  revenue ...............   10,316       9,288       9,137        8,580
Operating earnings ......    6,252       6,425       6,893        7,151
Income before
  income taxes
  and extraordinary
  loss ..................    2,107       2,226       2,675        3,796
Extraordinary loss,
  net of tax ............     --          --          --          4,143
Net income (loss) .......    1,195       1,273       1,539       (1,932)
Earnings per common
  share before
  extraordinary loss ....  $   .25     $   .26     $   .30     $    .29
Earnings (loss) per
  common share ..........  $   .25     $   .26     $   .30     $   (.17)


<PAGE>


                                                                              27
              CORT Business Services Corporation and Subsidiaries
                          Independent Auditors Report


The Stockholders and Board of Directors
CORT Business Services Corporation and subsidiaries:

We have audited the  accompanying  consolidated  balance sheets of CORT Business
Services  Corporation and subsidiaries as of December 31, 1996 and 1995, and the
related consolidated  statements of operations,  stockholders'  equity, and cash
flows for each of the years in the  three-year  period ended  December 31, 1996.
These consolidated  financial statements are the responsibility of the Company's
management.  Our  responsibility is to express an opinion on these  consolidated
financial statements based on our audits.

We  conducted  our  audits  in  accordance  with  generally   accepted  auditing
standards.  Those standards require that we plan and perform the audit to obtain
reasonable assurance about whether the financial statements are free of material
misstatement.  An audit includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements.  An audit also includes
assessing the  accounting  principles  used and  significant  estimates  made by
management,  as well as evaluating the overall financial statement presentation.
We believe that our audits provide a reasonable basis for our opinion.

In our opinion, the consolidated  financial statements referred to above present
fairly,  in all  material  respects,  the  financial  position of CORT  Business
Services  Corporation and subsidiaries as of December 31, 1996 and 1995, and the
results  of their  operations  and their cash flows for each of the years in the
three-year period ended December 31, 1996, in conformity with generally accepted
accounting principles.



                                                    KPMG Peat Marwick LLP

Washington, D.C.
February 14, 1997

<PAGE>

28

              CORT Business Services Corporation and subsidiaries
                         Market for Common Stock of the
                  Registrant and Related Stockholders' Matters


Common Stock

The  Company's  Common  Stock,  par value  $.01 per share  (the  Common  Stock),
commenced  trading on the Nasdaq  Stock  Market on  November  17, 1995 under the
symbol "CORT". Prior to that date there was no established public trading market
for the Common  Stock.  The Company  delisted  the Common  Stock from the Nasdaq
Stock Market on December 20, 1995 and the Common Stock commenced  trading on the
New  York  Stock  Exchange  under the symbol  "CBS"  on December 21, 1995.   The
following table sets forth,  for the period indicated,  the  high and low  sales
prices of the Company's Common Stock as reported on each exchange.

1995                    Period                  High       Low   
- -----------------------------------------------------------------
Nasdaq                November 17-
                      December 20             $17 3/4     $13 1/4
New York
 Stock Exchange       December 21-
                      December 31              16 1/2      15 7/8


1996
New York
 Stock Exchange      1st Quarter               19 1/2      15 3/4
                     2nd Quarter               19 1/2      17
                     3rd Quarter               20 3/4      18 1/4
                     4th Quarter               22 7/8      19 3/4

Dividend Policy

The Company has not paid any cash  dividends  on its Common  Stock to date.  The
payment of  dividends,  if any,  in the future is within the  discretion  of the
Board of the Directors and will depend on the  Company's  earnings,  its capital
requirements and financial  condition.  It is the present intention of the Board
of Directors to retain all earnings,  if any, for use in the Company's  business
operations and accordingly, the Board of Directors does not expect to declare or
pay any dividends in the foreseeable future. In addition,  as a holding company,
the Company's  ability to pay dividends is dependent on the receipt of dividends
or advances from its wholly owned subsidiary, CFR. The Revolving Credit Facility
and indenture  governing  the Senior Notes  restricts the ability of CFR to make
advances and pay dividends to the Company.

Holders

As of March 13, 1997, the Company had approximately 267 holders of record of its
Common  Stock.  The  Company  believes  there are in excess of 1,000  beneficial
owners of its Common Stock.


<TABLE> <S> <C>


<ARTICLE>                     5
<MULTIPLIER>                                    1,000

       
<S>                                         <C>
<PERIOD-TYPE>                                  12-MOS
<FISCAL-YEAR-END>                              DEC-31-1996
<PERIOD-END>                                   DEC-31-1996
<CASH>                                         123
<SECURITIES>                                   0
<RECEIVABLES>                                  12,917
<ALLOWANCES>                                   1,906
<INVENTORY>                                    147,161
<CURRENT-ASSETS>                               0
<PP&E>                                         45,790
<DEPRECIATION>                                 10,123
<TOTAL-ASSETS>                                 247,199
<CURRENT-LIABILITIES>                          0
<BONDS>                                        0
                          0
                                    0
<COMMON>                                       127
<OTHER-SE>                                     125,025
<TOTAL-LIABILITY-AND-EQUITY>                   247,199
<SALES>                                        42,589
<TOTAL-REVENUES>                               234,149
<CGS>                                          25,207
<TOTAL-COSTS>                                  62,165
<OTHER-EXPENSES>                               0
<LOSS-PROVISION>                               640
<INTEREST-EXPENSE>                             8,251
<INCOME-PRETAX>                                27,197
<INCOME-TAX>                                   11,261
<INCOME-CONTINUING>                            15,936
<DISCONTINUED>                                 0
<EXTRAORDINARY>                                0
<CHANGES>                                      0
<NET-INCOME>                                   15,936
<EPS-PRIMARY>                                  1.28
<EPS-DILUTED>                                  1.28
        



</TABLE>


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